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Sprint PCS.® The clear alternative to cellular.SM

1. twa i 5 Select the Dial Up Networking check box and click OK Inat re raaa aeann chek thachack hee Asharai biras ad ie pte cached leirado Tuns mhae meirar ararnar rir abade D s Clk Corrosion FNE m H QENE m Nin jaa QONE m Finen Dida azne Zj Sparial I Sparradh vedah asw erga I nahan yraa annah atha rrangata by uny Arata Bondy ennil 6 Click OK in the Add Remove dialog box and close the Control Panel Appendix 171 x pu ddy LL xipueddy 172 Making Dial Up Networking Copies If you normally use Dial Up Networking to make calls you have several Dial Up Networking connections one for each comput er or network that you call Each Dial Up Networking connection is set to use a particular modem but you may want to change those modem set tings to suit your location When a phone line is nearby you may prefer to connect using a standard modem When wireless you can use your Sprint PCS Phone Appendix Rather than changing your con nections each time you switch modems create wireless copies of your connections The copies will be the same as the originals except that they will be setup to use your Sprint PCS Phone You Il be able to switch modems easily by selecting the original connection or the wireless copy 1 Start Sprint PCS Dialer 2 Select Make DUN copies from the Functions menu 3 Click Make wireless copies of my Dial Up Networking Con
2. uonejjesu A The installer now confirms that your Sprint PCS Phone has been found successfully and identifies the COM port to which it is attached Remember this COM port number Sprint PCS Phone Found Sprint Sprint PCS Sprint PCS Phone was found on serial COM port 1 Click Next to continue 2 Click Next to continue 22 Installation Windows 95 98 Adding your Sprint PCS Phone Next add your Sprint PCS Phone to the list of modems installed on your computer Because this procedure includes actions that are controlled only by Windows and not by this installer follow this user guide closely 1 Click Next to continue Sprint PCS Wireless Web Next you must add your Sprint PCS Phone to the list of modems installed on your computer Because this procedure includes y amy A rin actions that are controlled only by Windows and not by y Spi t installer we encourage you to refer to the User Guide for assistance Sprint PCS 1 Click Next to open the Modem Properties window 2 Inthe Modem Properties window click Add anew 4 When finished adding the modem close the Modem Properties window to return to this installer Installation Windows 95 98 this Here s what to do please read all steps before proceeding 3 Follow the on screen instructions and your User Guide to add 23 G6 SMOPUI uonejesu co Note Thi
3. gt Phonelnfo Displays important information about your Sprint PCS Phone Itis also useful for verifying that your computer is communicating with your phone This item appears grayed ifthe COM portis unavailable gt AlertLog Lists the most recent alerts warning messages The Alert Logis useful for troubleshooting and tracking problems gt Connect Used to start a Dial Up Networking connection with your Sprint PCS Phone This item is unavailable if you are already connected or if the COM port is unavailable gt Disconnect Disconnects your call This item is unavailable if you are not currently connected gt Make DUN Copies Accesses a feature that will make copies your Dial Up Networking connections so that the copies use your Sprint PCS Phone gt Preferences Allows you to customize the operation of the Sprint PCS Dialer The Sprint PCS Dialer 59 491810 S d yuuds ay y 60 Help Menu gt Help Opens the online Help gt Troubleshooting Takes you directly to the Troubleshooting chapter of the online Help gt About Displays informationabout the Sprint PCS Dialer The Sprint PCS Dialer Connecting with the Sprint PCS Dialer The Sprint PCS Dialer is useful for making Dial Up Networking connections If you need assistance setting up Dial Up Networking or wish to make other types of connections such as faxing or America Online please refer to the Appendix 1 In
4. 4 Click OK 86 Blue Kite Compression Software 6 Installation for Windows CE users In This Section mnntuninanintninininnn gt What You ll Need gt Connecting the Wireless Web Connection Card to your Windows CE Device gt Installing the Wireless Web Connection Card Drivers gt Connecting the Phone to your Windows CE Device gt Setting up a New Connection on your Windows CE Device gt Connecting to your Service Provider on a Windows CE Device gt Using your Device and the Sprint PCS Dialer Connection T his chapter covers the installation for computers with the Windows CE operating system If you are using a computer with a Windows 95 Windows 98 Windows NT MacOS or Palm OS operating system please turn to the chapter that covers your device type Installation Windows CE 87 J9 SMOpUIM uonejjesu Note Certain models of Sprint PCS Phones may require a software upgrade to be wireless Internet ready 88 What you ll need 1 A device with the Windows CE operating system with and an available Compact Flash CF slot The synchronization or synch cable that was supplied with your Windows CE device gt The synchronization cable is that which normally connects your CE device with your computer If you don t have a synch cable contact the manufacturer of your device for instructions on how to obtain one 3 A wireless Internet ready Sprint PCS Phone 4 The Wireless Web Conne
5. Changing the information on this tab may make it impossible for you to connect to the Blue Kite Optimization software Server 1 Click the Web Proxy tab Wabi Prag Server Config About Web Posy Use Pimp Sever on LAN Prony Seva Pog feom Do ret une pay server Far he folowing domane Use corran lo oapeante aniiss No pakdcends Jor cemanodoree Cache Oeu cache onde f matucted pire bbl Bant Dew Cacre Co J o o gt Use Proxy Server on LAN A Proxy server stores commonly used web pages into the cache on your company s network If your company uses a web proxy server select this check box gt Proxy Server Type the proxy server in this field gt Port Type the port in this field Blue Kite Compression Software gt Do not use proxy server for the following domains This field lists the domains that are excluded from your company s proxy server Usually this is your company s main network domain Blue Kite Compression Software 81 aleMyos aly enig G Changing Server Settings Use the options on the Server tab to modify your Blue Kite Optimization software Server identification settings or change the time out period for network transactions To retore the default settings see the Restoring and Loading Configuration Settings on page XXX gt Click the Server tab Web Prow Server Config Abou Server Identification Server DNS Name LXBK AO
6. The Sprint PCS Dialer 53 491810 SOd yuuds ay y 54 patible modem also known as a generic or standard modem at the 19200 bps speed Consult your communication application s help files for assistance with adjusting connectivity options The Sprint PCS Dialer Starting the Sprint PCS Dialer You can access the Sprint PCS Dialer by clicking the small phone icon that appears in the notification area of your taskbar WO PRAY 3 45PM Click the phone icon to open the Sprint PCS Dialer window Click the icon again if you dont see the window The Sprint PCS Dialer window looks like this If you don t see the small phone icon in your task bar the Sprint PCS Dialer is not running To run the Sprint PCS Dialer 1 Select Programs from the Start menu on your Windows desktop The Sprint PCS Dialer Note Even if you don t use the Sprint PCS Dialer to make calls the software is still useful for troubleshooting for any difficulties while connecting with your Sprint PCS Phone 55 491810 SOd yuuds ay y Tip You can also access some of the Sprint PCS Dialer s functions by right clicking the small phone icon and selecting an item from the menu 56 2 Select Sprint PCS and then Sprint PCS Dialer You ll see the small phone icon in your taskbar and depending on whether the window was open when you last exited the program you may see the Sprint PCS Dialer window
7. 74 Blue Kite Compression Software Internet Explorer 4 x 1 Double click the Internet Explorer icon to open the Internet Explorer web browser Select Internet Options from the View menu Click the Connections tab Check the option to use a proxy server by selecting the Access the Internet Using a Proxy Server check box Click the Advanced button The proxy settings dialog box appears Type 127 0 0 1 or localhost in the HTTP Address of proxy to use field Type 8000 in the Port field Click OK Blue Kite Compression Software Warning Blue Kite does not process Secure HTTP HTTPS FTP Gopher or Socks type connections Do not type the proxy information in these fields 75 aleMyos y ng G Warning Blue Kite does not process Secure HTTP HTTPS FTP Gopher or Socks type connections Do not type the proxy information in these fields 76 Netscape 4 x 1 Double click the Netscape icon to open the Netscape browser 2 Select Preferences from the Edit menu 3 Click the plus sign next to the Advanced category 4 Click the Proxies category 5 Select Manual Proxy Configuration 6 Click View 7 Type 127 0 0 1 or localhost in the HTTP field 8 Type 8000 in the Port field 9 Click OK Blue Kite Compression Software Changing Filter Settings The image filter settings enable you to determine how web based images are delivered to your
8. Repeat this step for each number in the My Sprint PCS Phone location When done click Close to return to the Sign On Screen To sign on to AOL 1 From the Sign On screen select My Sprint PCS Phone as the location 2 Click Sign On to connect Remember to choose the screen name you want and type the proper password Appendix 169 x pu ddy LL xipueddy Setting up Dial Up Networking Proper installation of Windows Dial Up Networking is necessary for the operation of the Sprint PCS Dialer In case you don t already have Dial Up Networking installed on your computer this chapter explains how to install it 1 Select Start Settings from the Start menu on your Windows desktop 2 Double click Add Remove Programs a g A Bs ai 3 bt E Adha AA Da Ter Crate q latara i vrepares m a3 i ne 4 G2 B DD Imtina treks hant Kari Mal andil a ee Sp fe a a B as Wabare Nuw Nu robu Ham Parade H w asa aa ee taranii a ae Alarar 3 Click the Windows Setup tab Appendix 4 Select the Communications check box and double click Communications beset Werba Sita Srana Did Tuubi ranse soanar kh Gadah lea Ahaks mannu bha rei pat at hanana vel barutar n aa has itkin s vagana hh Dauh iNi O Nra a ruw S tiparampaat va tipara mania nes tke aeina Iaereann Inch tay azanza by Pain yruicnnnact in thar rrangata aw save 405 agente nkveal we
9. the TCP IP protocol 1 Select Settings Control Panel from the Start menu 2 Double click Network a eae pot oD E dh SR Du Tee Chate lmhan Preparer or B w A a D iting I reir hiana Kahar Mat arel a ne 5 fo 2 3 42 A Mahar Nuc Nulwobs Meow Pusmrde Am Ss AB E isi iisa ae ae Alaah 3 Click Add Cutunsien bhoviosiens tasaa Curad DRArnirerce nated rrwerearh ma ruidat I Dani be Niran Mairs Erani hari r IISA EMELINE EA rata C d Up Adare F MIKIL rran oe Nerval Matinee Liard O ra aj gt Iae Hebert anor Fira Marinan Dawe v z Earl Pitt Shaty Dujiniai 1 Dial Up Networking 4 Select Protocol from the Network Component list 5 Click Add Halinch Mahan Uarganeel ype Tyrie 8 levies acanna wa lan pecker dee puted by CVE 6 Select Microsoft from the Manufacturers list box 7 Select TCP IP from the Network Protocols list box LL IAk ha Haaat renla pan vert i ect anrik IK yeah y mimkin hh hia bie donc ad Hove ad Eyinnt LEO Jin 8 Click OK to return to the Network dialog box 9 Click OK Dial Up Networking 47 BuUIYJOMJ N dn eia Dial Up Networking 4 The Sprint PCS Dialer In This Section es are E EE E auaeni embed convent gt Closing and Exiting the Sprint PCS Dialer gt Sprint PCS Dialer Menus and Commands gt Connecting with the Sprint PCS
10. Dialer gt Sprint PCS Dialer Diagnostics gt Receiving a Data Call gt Help with the Sprint PCS Dialer di Sprint PCS Dialer is a Windows application that monitors your Sprint PCS Phones data operations This chapter describes the basic Sprint PCS Dialer functions starting and exiting the Sprint PCS Dialer and where to find help The Sprint PCS Dialer 49 43 810 SOd yuuds ey y Sprint PCS Dialer Basics The Sprint PCS Dialer allows you to make calls with your Sprint PCS Phone The type of call you make depends on who the computer network or server you are calling Its important to understand that the Sprint PCS Dialers Connect function will only place Dial Up Networking calls Other types of calls usually require different soft ware or different methods but these calls can still be made using your Sprint PCS Phone Read on to find the description of the type of call you want to make If you want to connect with an Internet Service Provider ISP use Dial Up Networking in conjunction with the Sprint PCS Dialer to make your call Click Connect in the Sprint PCS Dialer window and then choose the Dial Up Networking connection phone number that represents your ISP If you haven t set up a connection for your ISP then you should con sult Windows help on Dial Up Networking and making new con The Sprint PCS Dialer nections Once you have connected to your ISP you can run your favorite Web
11. Installation Windows CE Note the phone number shown on your screen Depending on your Dial Properties this num ber may or may not be correct for dialing with your Sprint PCS Phone particularly with regard to the area code and dialing prefix such as 9 Changing Dial Properties In the example below the number is incorrect because it s preceded by a 9 which is the dialing pattern for My Office Inthe next few steps youcan set your Dial Properties to make calling from your Sprint PCS Phone easier Aim BLEED oie adder Mp cher Click Dial Properties The Dialing Properties window appears Installation Windows CE Note By deleting the area code Windows CE will dial all calls with the area code plus the phone number That way no matter where you take your Sprint PCS Phone you can choose My Sprint PCS Phone as the location and the dialing pattern will be correct 97 J0 SMOPpUIM uonejjesu 9 Mim PRETE Tin Feld Bs m Mig hh r 2 Click New to create a new dial ing location eee fs W Hr Emr aE E Ee Fr Plsirag Palouse imo cemco ec i lkdirag AC ore lee Pit ilgili 2 Type a name for the new location In this example use My Sprint PCS Phone 3 Click OK to continue rexe New Location igari W ii Ag oe 4 Delete the entry for area code leave it blank and click Dialing Patterns 98 Installation Windows CE preter
12. PCS Wireless Web Connection Card Drivers 00000s 90 gt Connecting the phone to your Windows CE device 91 gt Setting up a new connection on your Windows CE device sereas espa ee oe eee ee EES Re OS 92 gt Connecting to your Service Provider on a Windows CE Device 00 0c cece eens 96 gt Uses for your Windows CE device and Sprint PCS Wireless Web connection 102 fs 10 1i T2 Installation for Apple Users gt What youll need 20 000 eee eee gt Installing the Wireless Web Modem gt Modem Configuration 000005 gt Getting Connected 0 0 0 0 gt Connecting to America Online Version 4 0 gt MacOS Troubleshooting 000 Installation for Palm Users gt What youll need 2 2 000 ee eee gt Connecting the Phone to your Palm Device gt Setting up a Modem on your Palm device gt Using your Palm device and Sprint PCS Wireless Web connection 00005 Frequently asked questions TROUBICSHOOUNG 2344409049 eceedsoo iaodwees ADPENdIK ssc iciiadasaes adreewadiawsagacts gt Seting up America Online version 5 0 gt Setting up Dial Up Networking gt Making Dial Up Networking Copies gt Sending and Receiving Faxes Welcome Welcome Sprint PCS Wireless Web Connection
13. Some people think of the phone as Windows 95 or a substitute for the wall jack but it 98 users really serves as a substitute for the i aesesgeeseegeessssesecneguegagpesseeenstesecnsnugeeeegeeneeereenreeeen anes Windows CE 6 Installation for modem Windows CE users kppp ilies ECO CAT Apple users rrr peace Fore a Palm users Getting Help For questions about using your Sprint PCS Phone and Sprint PCS Wireless Web Connection call Sprint PCS Customer Care at 1 888 298 0756 Welcome Welcome AWOD A A L Wireless Web Connection Card Specifications Physical Characteristics CF Card Size 1 43 x 1 69 x 0 13 inch 36 4 x 42 8 x 3 3 mm Interconnect Cable Length 22 inches 559 mm Power Consumption Inactive 0 mA 0 mW Active typical 3 mA 10 mW Interface Standards CompactFlash Interface CompactFlash CF Type I With PC Card Adapter PCMCIA Type II Serial Communications TTL Operating System Support Windows CE v2 x and higher Windows 95 98 Software Compatibility Windows COM port Welcome Hardware Compatibility Standard Card without PC Card adapter All Windows CE based Palm size and Pocket PCs including devices from Casio Compaq and Hewlett Packard All Windows CE based handheld PC Pro devices and pen tablets with CompactFlash CF slot With CompactFlash to PC Card adapter All Windows CE based Handheld PCs and pen tablets Windows 95 98 notebooks Certification FCC Part 15 C
14. Use flow disconnect control check box and You have left the Return to the nearest select Hardware RTS CTS Continued on next page Click OK Sprint PCS Service Sprint PCS Service Area Continued on next page Area 148 Troubleshooting Troubleshooting 149 0 BuljooysejqnolL Problem Diagnosis Recommendation Your mouse does not function You have a serial mouse and there is a conflict with COM Refer to your computer s user guide for assistance on managing COM ports The installer is searching for my phone but it gets stuck while searching ona different COM port One of your COM ports is not responding to the installer Use the Windows Device Manager to verify that all COM ports are working properly You may have to disable a COM port to proceed Alternatively if you which COM port you are using for your Sprint PCS Phone you can click the Advanced button to skip the COM port search Every call attempt fails and my phone says disconnected system abort Continued on next page 150 The Sprint PCS Network is not allowing your call to go through Please call Sprint PCS Customer Care at 1 800 298 0756 Troubleshooting Problem When connecting your phone to Windows CE device you get the message Status Connecting to Host on your Windows CE device Continued on next page Troubleshooting Diagnosis Your Windows CE device is set up
15. a Palm V device you must set your modem settings on your Palm device to Modem Palm V Speed 19 200 Speaker Off Flow Ctl On Country Other String AT amp FX4 Note Certain models of Sprint PCS Phones may require a software upgrade to be wireless Internet ready 124 What you ll need 1 A device with the Palm operating system Because the Palm VII organizer works only with custom modems from Palm Computing this model is not compatible with Sprint PCS Wireless Web Connection The synchronization or synch cable that was supplied with your Palm device The synchronization cable is that which normally connects your Palm device with your computer If you dont have a synch cable contact the manufacturer of your device for instructions on how to obtain one A wireless Internet ready Sprint PCS Phone The data cable supplied with your Sprint PCS Wireless Web Connection Kit The data cable has a 9 pin female serial connection on one end and a customized phone connector on the other end Installation PalmOS 5 The data cable adapter sup plied with your Sprint PCS Wireless Web Connection Kit What You Won t Need the Disc The CD ROM included with this kit and the Sprint PCS Dialer software are intended for use only with Windows 95 Windows 98 and Windows NT computers and are not necessary for using the Sprint PCS Wireless Web Connection with a Palm device Installation PalmOS
16. again Resolving a Configuration Error 1 Exit the Blue Kite Optimization software 2 Restart your computer 3 Attempt to re establish a connection 4 If the error reoccurs contact your mobile opera tor or service provider for assistance 152 Troubleshooting Connection Errors An error may occur during a connection as a result of improperly configured software or hardware BiuiKite Clent Enor x BlueKta Chant Eiro Reascn Resolutian Mag gt themes You may receive any of the following error messages gt The optimization server is not responding Please contact your system administrator gt This version of the software is not compatible with the server Please contact your system administrator gt The optimization server is unable to verify your license Please contact your system administrator gt The version of your software is incompatible with your corporate optimization server Please contact your system administrator Troubleshooting 153 0 L BuljooysejqnolL Resolving Connection Errors To resolve a connection error due to a misconfigura tion 1 Exit the Blue Kite Optimization software and restart it from the Start menu 2 Ifthat does not resolve the problem shut down and restart your computer and then attempt to re establish a connection 3 After trying the first two options restore your settings Please read Restoring and Loading Configuration Settings on page xxx
17. appears in the Select Location field Installation Apple MacOS Troubleshooting Problem Remote Access fails to connect to the PCS Phone Solution gt Check all cable connections to the computer to ensure continuity gt Ifthe phone is directly connected through USB restart the computer and try again gt Ifthe phone is indirectly connected through a USB hub or other device ensure the hub device has a properly installed device driver and restart the computer gt Turn your Sprint PCS Phone off and then back on again The modem inside some phones can be left in a locked state after an unexpected disconnection gt Verify the settings in the Modem control panel Installation Apple 119 sias addy uole e Su Z 120 If your last connection to the Internet ended unexpectedly check your Sprint PCS Phone to see if it still connected If so press the appropriate button on your Sprint PCS Phone to end the call Then reconnect Problem Remote Access connects to the Sprint PCS Phone and dials the ISP number but will not connect to the Internet Solution gt Verify all settings in the Remote Access control panel gt Verify all settings in the TCP IP control panel gt Make sure the Sprint PCS Phone is detecting a strong signal gt If you see an error message stating The connection attempt failed Error 7117 was detected Check the documentation that comes with
18. browser e mail soft ware or other applications If you want to connect directly to the Internet there are two new options To get an enhanced con nection click Connect and then select Enhanced Internet This starts the Blue Kite Compression software and provides improved connection speeds To use the standard Internet connection click Connect and then select Standard Internet to quickly connect with normal connection speeds If you want to connect with a corporate host server including remote access servers or RAS then use Dial Up Networking and the Sprint PCS Dialer to make your call Click Connect in the Sprint PCS Dialer window and then choose the Dial Up Networking connection phone number that represents your cor porate server If you haven t set up a connection for your corporate host server consult Windows help on Dial Up Networking and mak The Sprint PCS Dialer 51 491810 SOd yuuds ay y 52 ing new connections Once you have connected to the server you can run your application of choice If you want to connect with America Online you wont be able to use the Sprint PCS Dialer to make the connection because America Online uses its own con nection software and doesnt use Windows Dial Up Networking However you can set up America Online to use your Sprint PCS Phone to connect Consult the Appendix to learn how to set up and use America Online with your Sprint PCS Phone If you usually
19. just run your e mail software or Web browser and the connection is made automatically you can adjust that software to connect via your Sprint PCS Phone instead of your other modem These applications typically have an option to allow the user to specify the Dial Up Networking connection that is used to connect Once you ve found that option you may need to consult the application s help files select the wireless version The Sprint PCS Dialer of the Dial Up Networking connection instead of the current one If you dont have wireless ver sions of your Dial Up Networking connections then you ll want to read about the Make DUN Copies function of the Sprint PCS Dialer on page 171 If you want to send or receive a fax you wont be able to use the Sprint PCS Dialer to make the connection Consult the section on How to send and receive faxes for help with faxing on page 187 If you want to connect to a service not listed here then whether you can use the Sprint PCS Dialer will depend on whether you use Dial Up Networking to connect to that service However even if you dont use Dial Up Networking you can usually still make the connection via your Sprint PCS Phone The typical method involves adjusting the connectivity options within your application to make the application communicate with your Sprint PCS Phone as a modem In some cases you must instruct the application to address your Sprint PCS Phone as a Hayes com
20. laptop Image filtering reduces the size of web images received and therefore speeds up delivery 1 Right click the Enhanced Dialer icon 2 Click Filter Settings Blueline server competes mebOased mages before delivery to meore pefomance Thess settings determine the quality level of web mages 7 Glormgress image balore deivei image Quai C igh C Hodas Lom Best Pertormance 3 To have web based images delivered compressed select the Compress images before delivery check box 4 Select the level of image quali ty to be used when an image is compressed gt Low is the default It provides the fastest performance at the expense of image quality gt Medium provides better image Blue Kite Compression Software 77 alemyos y ng G quality but at the expense of Changing Blue Kite s Advanced speed Settings Most of the advanced settings are established are set during the installation process However gt High although providing the best image quality suffers additional degradation of speed you may need to alter some of the settings based on your connectivi ty or special circumstances This section instructs you on how to change the settings Accessing the Advanced Settings Window 1 Right click the Blue Kite icon 2 Click Advanced Eiter Settings 78 Blue Kite Compression Software Blue Kite Compression Software 79 aleMYOS aly enig G Changing Web Proxy Settings
21. of the Appendix 154 Troubleshooting Network Errors You may occasionally lose contact with the the Blue Kite server Network Error x Network Error Reason Resolution Msg Aun Unoptinized Disconnect As a result the Network Error dialog box contain ing any of the following error messages may appear gt Blue Kite was unable to start the specified Dial Up Networking session The Network access server did not assign an IP address Please redial gt Blue Kite was unable to start the specified Dial Up Networking session The network system on your laptop appears to have an error Please restart the laptop or contact your administrator gt Blue Kite was unable to start the specified Dial Up Networking session The local assigned IP address is not reachable Please redial gt Blue Kite was unable to start the specified Dial Up Networking session The laptop is unable to contact the mobile network Please redial gt The laptop is unable to contact your corporate LAN Please contact your administrator gt Your network name server is not reachable Troubleshooting 155 0 L BuljooysejqnolL Please inform your system administrator gt Blue Kite was unable to contact the optimization server Please contact technical support gt Network difficulties are preventing the Enhanced Dialer Client from reaching the optimization server gt You are currently in a poor coverage area on the mobil
22. pul Cl 184 Index Index 185 xepu Cl 186 Index
23. select Help from the Help menu Context Sensitive Help In most windows of the Sprint PCS Dialer click 2 then click buttons and other areas in the windows to read help about what you clicked Troubleshooting and Diagnostics gt Refer tothe Troubleshooting or Frequently Asked Questions chapters of this user guide or gt From the Sprint PCS Dialer window select Help Troubleshooting This shows the troubleshooting chapter of the online help or gt From the Sprint PCS Dialer window select Functions Diagnostics to run diagnostics The Sprint PCS Dialer Sprint PCS Customer Care For questions about using your Sprint PCS Phone and Sprint PCS Wireless Web Connection call Sprint PCS Customer Care at 1 888 298 0756 The Sprint PCS Dialer 67 491810 SOd yuuds ay y Removing the Sprint PCS Dialer To remove uninstall the Sprint PCS Dialer software from your computer 1 68 Select Settings from the Start menu on your Windows desktop Select Control Panel In the Control Panel window double click Add Remove Programs Select Sprint PCS Dialer from the list of software Click Add Remove to remove the software The Sprint PCS Dialer 5 Using the Blue Kite Compression Software In This Section gt System Tray Icons gt Manually Configuring your Browser gt Changing Filter Settings gt Restoring and Loading Blue Kite Configuration Settings gt Exit
24. to automatically connect with your computer The Phone s presence on the serial port is activating the connection attempt Recommendation Disable automatic connection on your Windows CE device Here s how On a widescreen handheld Windows CE device gt Click the Start button gt Click Settings gt Click Control Panel gt Double click Communications gt Click the PC Connection tab gt De select the Allow connection with check box gt Click OK On a palm sized Windows CE device gt Click the Start button gt Click Settings gt Click Communications gt Click the PC Connection tab gt De select the Enable direct connections to the desktop computer check box gt Click OK When the checkmark is removed from the check box you must manually initiate connections between your Windows CE device and your desktop computer 151 0 L BuljooysejqnolL Blue Kite Troubleshooting Configuration Errors Errors may occur as a result of the improper config uration of the software or hardware The following error messages may appear in the Application Error dialog box gt Blue Kite is unable to start the port controller module Please restart the client and try again gt Blue Kite is unable to stop the port controller module Please restart the client and try again gt The Blue Kite port controller module is not responding Please restart the client and try
25. to work optimally with your Sprint PI Phone by helping you Click Next to begin the installation Installation Windows 95 98 1 Connect your Sprint PCS Phone with your computer 2 Add your Sprint PCS Phone as a wireless phone jack 3 Make copies of your Dial Up Networking connections al 4 Install the Sprint PCS Dialer software 5 Install the web optimization software from BlueKite com 19 G6 SMOPUIM uonejesu A License Agreement x Sprint Sprint PCS 20 3 Read the License Agreement If you accept the terms of the agreement click Yes To install this software you must read and accept the following license agreement SPRINT PCS DIALER LICENSE AGREEMENT License Grant This is a License and not a sales agreement between you and Sprint Spectrum L P on behalf of itself and its affiliates Sprint PCS Sprint PCS grants to you a non exclusive non transferable royalty free license to use the copy of the software on this disc Software to assist you with using Sprint PCS Wireless Web services This License terminates at the earlier of a you deciding to terminate this License for any reason b the termination of your Sprint PCS Term Service Agreement or c your breach of this License You may install the Software on any computer owned by you and used with Sprint PCS Wireless Web zi Do you accept the terms of the license agreement No lt Back 4
26. to work with your phone Consult the Appendix for help with setting up America Online Once you have successfully connected then your user name will be saved and apear automatically the next time you use that connection In the Dial Up Networking window open the connection that s not saving the password Check the box marked Save Password then click Connect The Save Password setting will be saved once you have made a successful connection Turn your phone off then turn it on again Click the phone button in the Connect window to re run the pre call check 145 0 L BuljooysejqnolL Problem Diagnosis Recommendation Your custom Windows settings for font sizes Dialer window or menu sizes are are missing or preventing the invisible Sprint PCS Dialer from displaying all its contents in its small window Parts of the Sprint PCS There is a conflict with COM ports and IRQs Your computer locks up or crashes when accessing the Your computer You have two or more reports that it modems set up on could not finda your computer and dial tone the software is using or a modem other than you hear dial the phone tones from your computer You cannot Your phone has been receive incoming set up to receive data voice calls or fax calls only This can be verified if your phones display says something like Data Only or Fax Only Continued on next page on the main screen 146 Open your Contr
27. wih fe latest coltware inetalston or Load Load m overenie the curent conigusion wih formation provided by your aiiiar Beroe wm 84 Blue Kite Compression Software Loading Sprint PCS may distribute a new settings file if there are changes to the Sprint PCS Network To load the new settings file 1 In the Config tab click Load The following dialog box appears Bluek ee 9 Loading network setings wil owernde al cumenti parameters 2 in the Network Sefiings Glog Ase you suse you with to load these sefings Cy we 2 Click Yes The Load Settings from Configuration File dialog box appears 3 Select the file you want to load The settings file is an ini file Your systems administrator can give you any name to it but the extension will be ini 4 Click Open Blue Kite Compression Software 85 aleMyos y ng G Exiting the Blue Kite Optimization software If you are upgrading the software you should first exit the Blue Kite Optimization software 1 Right click the Blue Kite system tray icon 2 Click Exit The following dialog box appears Est Contimation Your deluk mab Browser bb curently configured to acces Me Irienna Bhasin pou stop Blake pou browse wa be unsble to access the internet urti you rosteri Ok K te oF pecontiguee your browser croup coings Do pou really wart to stop Bhvekite _ JEE 3 Click Yes You have now exit ed the Blue Kite Optimization software
28. wireless copies your Dial Up Networking connections Sprint PCS Install the Sprint PCS Dialer Create a shortcut in your Startup Folder so Sprint PCS Dialer runs automatically Install the new Dial Up Networking connections called Standard Internet and Enhanced Internet Install the web optimization software from BlueKite com Click Install to proceed lt Back Installation Windows 95 98 35 G6 SMOPUIM uonejesu D BlueKite License Agreement 36 The License Agreement 1 Read the license agreement If you agree click Yes 2 Choose a folder in which to install Blue Kite Compression Software 3 Click Next to continue with Choosing a Destination Folder the installation 1 Click Next to accept the default folder location for Blue Kite Go to Browser Configuration on page 38 To install Blue Kite ina different location click Browse The Open Dialog box appears Installation Windows 95 98 Installation Windows 95 98 37 uonejesu Z 86 86 SMOPUIM Browser Configuration To be optimized by Blue Kite your browser must be specially configured 1 Click Next to have the Blue Kite software configure the proxy settings for your browser If your browser is not support ed or if you choose to skip automatic configuration please read the Manually Configuring Your Browser on page XX If your browser is not configured for BlueKite pour weanling Inlemet access wil b
29. 125 siasp wed uonejesu 8 Note It is usually not necessary to turn off your Palm device Note Consult the user guide for your Palm device if you are having trouble with the synch cable 126 Connecting the Phone to your Palm Device 1 You may start with your phone switch On or Off Attach the small end of the data cable to the data port on your phone On most phones the data port is located on the bottom of the phone Attach the data cable adapter to the data cable Attach the other end of the data cable adapter to your synch cable Attach your synch cable to your Palm device Your setup should look like this Tors Cae AEDT Cae 6 Turn on your phone and your Palm device if they re not already on Installation PalmOS Setting up a Modem on your Palm Device 1 Select Prefs from the main Applications menu 2 From the menu in the upper right hand corner select Modem 3 Make the following selections on the Modem Preferences screen as shown below Modem Standard Speed 14 400 bps Speaker Off Flow Ctl Automatic String AT amp FX4 Dial type TouchTone Installation PalmOS Note If you are using a Palm V device you must set your modem settings on your Palm device to Modem Palm V Speed 19 200 Speaker Off Flow Ctl On Country Other String AT amp FX4 127 siasp wed uonejesu 8 Using your Palm Device and Web Browsing Spr
30. 2 In the Port speed field select 19200 bps 13 Click OK 14 In the Connected Using field select Sprint PCS Phone 15 Click OK to accept changes and close the Add Locations dialog box AOL now displays the Add Connections dialog box 16 Verify that Add numbers from the list of access phone numbers is selected and click OK 17 Follow the instructions provided by AOL to locate and assign the correct access phone numbers 18 After selecting the access numbers return to the Locations Setup dialog box The newly added location is listed in the window along with the two access numbers 19 Click Close to return to the Sign On window Installation Apple You should now be able to log on to AOL using the wireless phone connection Be sure Sprint PCS Phone appears in the Select Location field Installation Apple 117 ss sn addy uole e Su Z 118 Users who have AOL and another ISP 1 Complete the Remote Access steps listed on page xxx of this chapter 2 Double click the AOL icon on your desktop to access the Sign On window 3 Click Setup 4 Click Expert Setup 5 In the Location Setup dialog box click Add TCP 6 In the Name field type Sprint TCP Connection 7 Click OK to accept changes and close the Add TCP IP dialog box 8 Click Close to return to the AOL Sign On window You can now log on to AOL using the wireless phone connection Be sure Sprint TCP Connection
31. Click the phone icon to open or close the Sprint PCS Dialer window The Sprint PCS Dialer Closing and Exiting the Sprint PCS Dialer To close the Sprint PCS Dialer Note Closing the gt Select Close fromthe Filemenu Sprint PCS Dialer or only minimizes the window the gt Click the close box in the top right corner of the program window program continues to run until you exit the program or gt Right click the small phone icon in your taskbar and select Minimize from the menu that appears To exit the Sprint PCS Dialer gt Select Exit from the File menu or gt Right click the small phone icon in your taskbar and select Exit from the menu that appears The Sprint PCS Dialer 57 491810 SOd yuuds ay y 58 Sprint PCS Dialer Menus and Commands File Menu gt Close Closes the Sprint PCS Dialer window Note that closing the Sprint PCS Dialer will only close the window actually it minimizes the window the program will continue to run until you exit the program gt Exit Exits the Sprint PCS Dialer Functions Menu gt Call History Lists the most recent data calls placed with your Sprint PCS Phone up to 100 calls gt Diagnostics Runs a series of diagnostic tests on your Sprint PCS Phone and computer This feature is useful for identifying the source of any problems you might be experiencing This item is unavailable ifthe COM portis unavailable The Sprint PCS Dialer
32. Ifyou haven t already done so connect your Sprint PCS Phone to your computer Installation Windows 95 98 Identifying COM Ports The next screen identifies your computer s available COM ports If you have no available COM ports then you must make a COM port available or you cannot use the Sprint PCS Wireless Web Connection You may have to exit the installer to do this 1 Once your Sprint PCS Phone is connected to an available COM port click Next Connect Your Sprint PCS Phone If you have not already done so you should now connect your Sprint PCS Phone to this computer Here s how s Y Sprin t 1 Attach the small end of the data cable to the port on your Sprint PCS Phone Sprint PCS 2 Locate an available port on this computer Such ports are usually located on the back or side of the computer Note If you are re installing the Sprint PCS Dialer on a different COM port the software prompts you if this happens you must change COM ports before your phone will work See the Appendix for instructions application COM1 Click Next to continue lt Back Installation Windows 95 98 The following COM port s are available COM2 The following COM port s are busy or in use by another 3 Connect the data cable to the computer Consult the User Guide if you need help connecting the cable 4 Tur on your Sprint PCS Phone if it s not on already 21 G6 SMOPUI
33. OW Kol bear Installation Windows CE J0 SMOpUIM uonejjesu 9 94 9 Set the options in this screen according to the instructions from your service provider If you have no instructions for these options set the options as shown here 10 Click the Name Servers tab Geen Rc iee Tyre PPE Pin de Her Siren angus abs Bite einer Sheer ig ok Eih eran Brn pn 11 Following your service provider s instructions set DNS and WINS addresses When done click OK to contin ue If you don t have special instructions from your service provider or don t know what to do with this screen select the Server assigned addresses check box and click OK Hem Pla Rrra rif tad Tiri Pra Pini Sr iran sbpirla ibra Installation Windows CE 12 Click Next BEDE PY LEAT eo T El 13 Enter the phone number for your service provider and click Finish BEDE PY LEAT eo T El Fc EL Miaka drra Tripi ar rea her _ ists IETA Liia oe Your connection is ready to be used Installation Windows CE 95 J0 SMOPUIM uonejjesu 9 96 Connecting to your Service Provider on a Windows CE Device 1 Select Programs Communication from the Start menu on your Windows CE device 2 Select Remote Networking or Connections 3 Double click the connection you want to use For this example we ll use the Sprint PCS Data connection created in the previous section
34. S SPRINTPCS CO Last IP Address or 6 162 IV Cancel Internet transactions after o z seconds Blue Kite Compression Software gt Server DNS Name Type the Domain Name Server namein this field this should be LXBK SPRINTPCS COM gt Last IP Address Thisis the IP address of the last Blue Kite server to which the Blue Kite Optimization software connected This should be 64 0 16 162 gt Cancel Internet Transactions After Seconds When there is congestion on the Internet requests for a page or object can face long delays To avoid waiting indefinitely for a response the Blue Kite Server cancels Internet transactions after a certain amount of time To cancel Internet transactions on the server after a designated period select the corresponding check box in this field To change the number of seconds after which a transaction is canceled choose an integer between 15 and 999 This should be 30 seconds Blue Kite Compression Software 83 aleMYOS y ng G Restoring and Loading the Blue Kite Optimization software Configuration Settings Restoring Your initial Blue Kite settings are stored so that you can reload the original settings if needed To restore Blue Kite s original set tings 1 In the Configuration dialog box click the Config tab 2 Click Restore 3 Click OK Confapeation web Proy Stew Codig Aboa Restore Restore wil oad the configuration that mas inchaded
35. Sprint PCS The clear alternative to cellular 2000 Sprint Spectrum L P All rights reserved No reproduction in whole or in part permitted without prior written approval Sprint Sprint PCS Sprint PCS Phone Sprint PCS Wireless Web Sprint PCS Dialer and the diamond logo are trademarks of Sprint Communications Company L P All other trademarks are the property of their respective own ers Your Sprint PCS Phone and Sprint PCS Wireless Web Connection will work only with service from Sprint PCS which must be purchased separately Sprint PCS services are provided under certain terms and conditions all of which are listed in the brochure included in the box in which your Sprint PCS Phone came Use only Sprint PCS approved accessories with your Sprint PCS Phone Sprint PCS Wireless Web Connection is currently not available while roaming off our nationwide network and in certain areas managed by affiliates Table of contents i 4 WICKING ccc ctrbcb cen GuduamGaaee are ai 7 gt Getting started 0 ee ee 9 gt Getting help 0 eee 9 gt Wireless Web Connection Card Specifications 10 Installation for Windows 95 and 98 users 13 gt What youll need 1 ees 14 gt Blue Kite Supported Browsers 005 15 gt Connecting the Wireless Web Connection Card to your computer ca e 640 se owa ewe ES cde kd ede wae eee 16 gt Installing the Wireless Web Connection Card 17 gt Conn
36. ake sure your modem is connected to your computer disconnect your Sprint PCS Phone from your computer This prevents WinFax from improperly detecting the phone 7 Click Next to start the modem Appendix 175 xipueddy LL xipueddy test After a minute the wizard reports No modem was found 8 Click Next to continue The wizard reports that it was unable to automatically deter mine the proper settings for your modem 9 Select CLASS 2 0 Send Receive Fax modem and click Next 10 Click Finish to exit the Modem Configuration Wizard 11 In the Select Locations for Sprint PCS Phone window select the Cellular PCS GSM Digital and click OK You may also place check marks in other locations You are asked whether you want to configure how this device dials when sending faxes 12 Click No A check mark dis plays in the Active column next to Sprint PCS Phone in the Modem and Other Fax Device Properties window Select Sprint PCS Phone and click Properties 13 In the Properties window set Appendix the initialize at speed to 19200 bps It is unecessary to change the COM port setting 14 Click the Fax tab and type AT CMUX 2 in the second initialization string sequence 15 Change the Flow control so that it reads AT FCLASS 2 0 FLO 2 16 Select the Use hardware flow control check box and click OK 17 Click OK to return to the WinFax PRO Program Setup window 18 Click Close to com
37. allows you to use your Sprint PCS Phone in place of a computer modem Whatever you ve done with a modem before you can now do with your Sprint PCS Phone With an ordinary wireline modem your computer can connect only when and where you can find an available wall jack With Sprint PCS Wireless Web Connection your computer can connect through the Sprint PCS Network giving you the freedom to access information when and where you choose To your computer your Sprint PCS Phone will act like a generic modem This means you can continue using your favorite communications software whether it s e mail fax or web browser Although your Sprint PCS Phone will take the place of your ordinary modem there s actually no modem inside the phone The modem is located within the Sprint PCS Network the phone connects your com puter with the modem thats in the network In turn the network modem communicates with the comput er or network you re calling Welcome 7 AWODI A A L If you already have an ordinary Getting started wireline modem you may want If you are using this Then go to this touse 1t when a wall jack is type of computer chapter of the User convenient or when you want to Guide take advantage of any special Ha e sre In ion for features that modem might have iii N Windows 95 or Pait when you re using your 98 users Sprint PCS Phone as a modem a ee your other modem won t be needed Windows 9 2 Installation for
38. are for a mobile device is using the COM port Other software is using the COM port The cable from the phone to the computer is not correctly connected Without disconnecting the cable turn your off then back on again Using the same phone number that you ve been using for your wireless web call try to place a voice call by dialing the number directly from your phone s keypad If the call goes through youll hear modem noise when the other modem answers then you should be able to place a wireless web call If the voice call won t connect then you wont be able to make a wireless web call Disable or turn off any synchronization software Identify which software is using the COM port and deactivate it Check to make sure that you are using the correct cable and check both ends of the calbe for proper connections Troubleshooting Problem Diagnosis Recommendation You have two or more modems set up on your computer and your software is set up to use a modem other than the phone Your fax software is set to Auto Answer and is using the COM port The COM port is not enabled My call fails The phones immediately battery has run out or I get a CALL Temporary network FAILED message anomaly on my wireless phone My computer dials but cannot make a connection The number you are dialing is long distance Continued on next page Troubleshooting Configure your communi
39. cations software so that it addresses the phone rather than a different modem Disable the Auto Answer feature on your fax software Refer to your computer s user guide for assistance on managing COM ports Recharge your phones batter or replace it with a charged battery Try the call again CALL FAILED usually disappears after a second try If you still get CALL FAILED power your phone OFF then ON again If this doesn t resolve the problem your mobile wireless service may be down Check the area code of the number you are dialing You may need to add a 1 to the number for long distance 141 0 BuljooysejqnolL Problem My Sprint PCS Phone shows that the call is connected but my communications does not You get disconnected in mid session You cannot place a call or your computer does not recognize or your phone does not respond to AT commands Continued on next page 142 Diagnosis The modem you are calling is out of service The call took so long to establish that the communications software gave up timed out You were automatically disconnected due inactivity Your data cable is damaged or Your data cable adapter is damanged Your phone has not been upgraded to handle Sprint PCS Wireless Web Connection There is a conflict with COM ports and IRQs Recommendation Contact your Internet Service Provider or corporate network support to
40. ce a high speed wireless web call No Your Sprint PCS Phone doesn t function like a wireless wall jack You wont be able to use other modems together with Sprint PCS Wireless Web Connection Can use Sprint PCS Wireless Web Connection while roaming outside the Sprint PCS Service Area No The Sprint PCS Wireless Web Connection is currently unavailable while roaming off our nationwide network Frequently Asked Questions 135 Q Why don t hear dialing touch tone sounds from A my phone when placing a wireless web call When using an ordinary modem you hear dialing touch tone sounds because the modem is placing a call on the traditional analog phone network When using Sprint PCS Wireless Web Connection your phone is placing a call on the Sprint PCS Network where it uses digital signals instead of touch tones It s the same reason you dont hear dialing sounds when placing a voice call on your Sprint PCS Phone Can control my phone with AT commands like a standard modem Yes Your Sprint PCS Phone will respond to AT commands like an ordinary modem How can charge my battery and use the Sprint PCS Wireless Web Connection simultaneously Some Sprint PCS Phones support separate power and data connectors However most Sprint PCS Phones use the same port for data and for recharging the battery which means you cannot connect the battery charger and data cable at the same time For this reas
41. computer 129 siasp wed uonejesu 8 130 Installation PalmOS 9 Frequently Asked Questions uestions Everyone has questions when receving a new software This chapter attemps to answer questions that frequently arise concerning the Sprint PCS Wireless Web Connection kit Frequently Asked Questions 131 suogsano peysy Ajuenbel 6 Why does my computer sometimes say Connected at 19200 bps when the phone is only capable of 14400 bps When your computer reports a speed of 19200 bps it is referring to the speed across the cable that connects your computer with your phone The speed between your phone and the Sprint PCS Network and thus the overall system speed is limited to 14400 bps How does my Sprint PCS Phone differ from a standard external modem Aside from the obvious difference that it s wire less the biggest difference between your Sprint PCS Phone and an ordinary modem is that there s no modem in your Sprint PCS Phone the modem actually resides within the Sprint PCS Network However to your computer your phone looks the same as an ordinary 14400 bps external serial modem To you the important difference is that your phone is wireless Why does the battery seem to last longer sometimes and not as long other times Several factors can affect battery life Low signal strength will reduce your battery life because your phone must use more power to transmit and receive si
42. ction Card and installation CD Installation Windows CE Connecting the Wireless Web Connection Card to your Windows CE device gt Plug the Wireless Web Connection Card into the CompactFlash CF slot on your Windows CE device The Wireless Web Connection Card comes with a data cable already attached The free end of the cable connects to your phone Installation Windows CE 89 3O SMOPUIM uonejjesu 9 Installing the Wireless Web Connection Card Drivers 1 Turn on your Windows CE device 2 Establish an active connection between your Windows CE device and your PC using the Windows CE synchronization cable 3 Insert the Wireless Web Connection Card Installation CD into the CD ROM drive on your PC 4 Select Run from the Start menu Type d setup use the drive letter of your CD ROM drive Follow the instructions on your screen 5 Click OK when you see the message Application Downloading Complete 90 Installation Windows CE Connecting the Phone to your Windows CE Device 1 Attach the data cable to the data port on your phone On most phones the data port is located on the bottom of the phone However the data port on your phone may be in a dif ferent location 2 Turn on your phone and turn on your Windows CE device if they re not already on If your Windows CE device is set to connect automatically when attached to your computer it may attempt to synchronize when i
43. e This may be due to malliple atleerpls lo erter the Personal PIN code ecg raya ta cays yeas aad the provided unlocking code below New PIN Code Retype PIN Code 7 1 Contact your mobile operator 2 Obtain the PUK unlock code from the operator 3 Type the PUK unlocking code in the PUK Unlocking Code field 4 Type a new personal identification number in the New PIN Code field 5 Verify your new PIN by retyping your new per sonal identification number in the Retype PIN Code field 6 Click OK Troubleshooting 159 0 BuljooysejqnolL Common Bluekite Installation Problems The installation and upgrade of the Blue Kite Optimization software should proceed smoothly The most common problems occur when installing Blue Kite on an unsupported system See page xx of this chapter for a list of supported software and hardware COM Port Error When choosing a modem you may get an error prompting you to type in a COM port for that modem This only happens if you did not insert or connect your modem before installation If you get this error you must type the correct port before continuing 1 To determine the correct port select Modem Properties in the Windows Control Panel 2 Highlight the modem and click Properties It shows the COM port number 3 Type this in the Mobile Modem field of the Default Modem dialog box 160 Troubleshooting 11 Appendix In This Section gt Setting Up America Onlin
44. e option Windows 98 5 When Windows finds the Wireless Web Connection driver DPSOCKET INF follow the instructions on the screen to complete theinstallation Installation Windows 95 98 Note The driver installation wizard starts automatically the first time you start you computer after installing the Sprint PCS Wireless Web Connection Card G6 SMOPUI uonejesu eo Note Connecting the Phone to your You may start wih Computer your phone or off 1 Attach the data cable to the port on your phone 2 Turn on your phone and turn on your computer if they re not already on 18 Installation Windows 95 98 Installing the Sprint PCS Dialer This installation procedure requires you to restart your computer and close any devices that monitor or use the available COM port such as a Palm device Close all other programs before proceeding 1 Insert the Installation Disk for Sprint PCS Dialer CD in your CD ROM drive The installation starts automatically 2 Click Next to continue Sprint PCS Wireless Web Welcome to Sprint PCS P gt Sprint Note If the CD doesn t start automatically select Run from theWindows Start menu and type D Setup exe or E Setup exe depending on which letter corresponds to your CD ROM drive Sprint PCS Wireless Web allows you to use your Sprint PCS Sprint PCS Phone TM as a wireless phone jack This installation will configure your computer
45. e 5 0 for use with your Sprint PCS Wireless Web Connection gt Setting Up Dial Up Networking gt Making Dial Up Networking Copies gt Sending and Receiving Faxes gt Removing the Wireless Web Connection Card gt Changing COM Ports gt Modem Properties for your Sprint PCS Phone Appendix 161 xlpuaddy Note The following applies only to AOL version 5 0 for PC compatible computers If you have an earlier version of AOL please contact AOL to receive version 5 0 If you have a version of AOL later than 5 0 please contact Sprint PCS for the latest setup procedure 162 Setting up America Online version 5 0 The Sprint PCS Dialer uses Windows Dial Up Networking to place calls Because America Online AOL does not use Dial Up Networking to place calls you cannot use the Sprint PCS Dialer to connect to AOL However by following the procedure below you can set up AOL to work with your Sprint PCS Phone so that you can connect wirelessly to AOL 1 Run America Online If AOL tries to connect automatically then cancel the connection 2 From the Sign On screen click Setup The AOL Setup screen appears Appendix 3 Click Expert Setup LAladebedeh Uetcbietti kt ea ame Appendix ks are Change fc ender le beka your MOL accces phere wambor ort daho Fhia arma a elm amda diner C Frrde aiaia be ew You ll probably want to connect to AOL with your Sprint PCS Ph
46. e network Please try again later Resolving Network Errors Click one of the following buttons Try Again Blue Kite tries to reconnect to the data optimization server on the mobile network Run Unoptimized Blue Kite tries to bypass the optimization server to connect to the network Accessing the network in unoptimized mode results in slower web performance Disconnect Blue Kite tries to log off from the mobile network 1 To resolve a network error try exiting Blue Kite and restart it from the Start menu 2 If that does not resolve the problem shut down and restart your computer and then try to re establish a connection 3 After trying the first two options restore your settings 156 Troubleshooting Server Errors Occasionally you may lose a connection with the Blue Kite Optimization software server because of low signal strength the server being unavailable or excessive amounts of network traffic As a result the Network Error dialog box contain ing the following error message may appear gt The optimization server is not responding Please inform your administrator gt The Blue Kite server is not reachable Please inform your administrator Resolving Server Errors See Resolving Network Errors on page xxx of the Appendix Modem Errors You may receive error messages that indicate a problem with your modem or modem configuration Resolving a no modem error Blue Kite connects your laptop t
47. e suberatu slow ward Setup to confyp se ny dela browser recommended F want to configure my browser mpost sss online help Yow browesr MUST bs conliguisd bo work with BhaeKite optimization Installation Windows 95 98 Checking Setup Information You can now review the settings Quer Setings Devinaton Folder C Progem S PROVIDED BY SERVER Protocol Settings Server Listen Por O10 Prony Settings Use Pacey ServerNo Setup hat enough ilaman to Sat copping the program fies E you wart to eewiew of change any settings ae catished wh the gellings cick Nest lo begin copying thes dick Back If you S SET DURING THIS SETUP SESSION Fies Bhuckite Server DNS Nane hbchatet nga Huskhe com gt To accept the settings shown click Next The software is installed Completing Blue Kite Setup gt Deselect View Readme File and click Next to finish the Blue Kite installation The Microsoft Point to Point dialog box appears To view the README file select the check box and click Next The Blue Kite installation is finished the readme file displays and the Microsoft Point to Point dialog box appears Installation Windows 95 98 Note To change your file destination click Back until you reach the window that allows you to browse for a new destination Then click Next until you return to the Check Setup Information dialog box 39 G6 SMOPUIM uonejesu ge Installing Dia
48. ecting the Phone to your Computer 18 gt Installing the Sprint PCS Dialer 19 gt Installing Blue Kite 0005 35 Dial Up Networking DUN 1 3 43 gt About Dial Up Networking 44 gt Setting up TCP IP 0 00000 ee eee 46 The sprint PCS DIAT srecrireiiresbotitsinid 49 gt Sprint PCS Dialer Basics 0200005 46 gt Starting the Sprint PCS Dialer 55 gt Closing and Exiting the Sprint PCS Dialer 57 gt Sprint PCS Dialer Menus and Commands 58 gt Connecting with the Sprint PCS Dialer 61 gt Sprint PCS Dialer diagnostics 64 gt Receiving a Data Call 0 0 eee eee eee 65 gt Help with Sprint PCS Dialer 66 gt Removing the Sprint PCS Dialer 68 Using the Blue Kite Compressions Software 69 gt System Tray Icons 0 000 eee eee 70 gt Manually Configuring your Browser 72 gt Changing Filter Settings 000 77 gt Changing Blue Kites Advanced Settings 79 gt Restoring and Loading Configuration Settings 84 gt Exiting Blue Kite 0 000005 86 Installation for Windows CE users 87 gt What youll need 0 0 0 00002 88 gt Connecting the Wireless Web Connection Card to your Windows CE device 00000000e 89 gt Installing the Sprint
49. er during setup and use of your Sprint PCS Phone To run the diagnostics 1 Select Functions from the Sprint PCS Dialer window 2 Select Diagnostics The tests runs automatically as the window opens Click Run at any time to run the tests again Test results and recommended procedures in the event of test failure display in their respec tive columns If you want more information on any of the tests 1 Select the name of the test 2 Click More Info The Sprint PCS Dialer Receiving a Data Call If you re like most users you won t have any reason to receive host a call with your computer But in case you do there are two things you must do to receive a Wireless Web Connection call with your Sprint PCS Phone gt Adjust your computer s software to prepare to receive a call Consult the Windows Help or your application s Help for assistance with preparing your computer to receive a call gt Second prepare your Sprint PCS Phone to receive a call You can do this by using your menus on your Sprint PCS Phone Because the particular method varies from model to model consult the user guide that came with your Sprint PCS Phone to learn how to prepare for incoming wireless terminated calls The Sprint PCS Dialer 65 491810 SOd yuuds ay y 66 Help with Sprint PCS Dialer There are several ways of getting help with the Sprint PCS Dialer Help Menu From the Sprint PCS Dialer win dow
50. esu o 5 To install Dial Up Networking the Blue Kite optimization software and to run the Sprint PCS Dialer on startup select all three check boxes preferred option and click Next If you don t want to install the Sprint PCS Dialer or the Blue Kite optimization software or you don t want the Sprint PCS Dialer to run automatically at startup remove the check marks and click Next Go to page 32 Install Sprint PCS Dialer The Sprint PCS Dialer is a helpful tool for using your Sprint PCS Phone The Sprint PCS Dialer helps you place monitor and Sprint troubleshoot calls 7 It also contains diagnostics for checking your Sprint PCS Phone Sprint PCS and help files to provide assistance in using your Sprint PCS Phone The web optimiztion software from BlueKite com adds compression and caching technology to improve the the speed of your Sprint PCS Wireless Web Connection I Install the Sprint PCS Dialer IV Run the Sprint PCS Dialer automatically at start up I Install the BlueKite software Installation Path E SProgram Files Sprint PCS Sprint PCS Dialer 34 Installation Windows 95 98 Installing Blue Kite 1 Click Next on the screen that explains what happens when you install Blue Kite A Welcome screen displays 2 Click Install Ready to Install x We re now ready to complete the installation Here s a summary of hat will be performed he W Sprint Make
51. fevers Ei ter Emu ra Note HTE t e onl Pacem Patian Don t worry about the T in front of rises e i the phone number lkd rag A tore Lives ird dag pod m 5 Set the dialing patterns as shown here Type FG in the For Local calls dial For Long Distance calls dial and For International calls dial text boxes 6 Click OK to continue You may determine the manner Gike by coking te Diing For oak du G For Long Ditanos cale dbl li For piemationa cak did Es Corby Gods Ff macodyGg Numba Your phone number should now be correct for dialing with your Sprint PCS Phone Installation Windows CE 99 J0 SMOPUIM uonejjesu 9 100 Connecting 1 Type your user name and password as provided by your service provider and click Connect Mim KETE Pid d ih ar hig Fyah AYT Pa ae LEE FETE The Windows CE device dials Connecting to Sprint PCS Daia Ri Sts Dig T tar eh ae Laoniteres lag Installation Windows CE When you see this screen you re connected If youre having trouble getting properly connected please turn to Troubleshooting on page 139 for assistance Connected i Sprie FUS Dots Iial slah P Ila E lra umma l Installation Windows CE 101 J0 SMOPUIM uonejjesu 9 102 Uses for your Windows CE Device and Sprint PCS Wireless Web Connection Here are some ways you can use Sprint PCS Wireless Web Connect
52. ftware shows communication your call again You have having Your fax application Withing your fax that the call is software is still trouble sending is not set to use application check that connected but waiting before it or receiving Hardware Flow Hardware Flow Control your phone gives up on the call fax calls Control is turned On Consult the doesn t il user manual for your fax The phone shows The call took so long Adjust the time out on Fax quality software for more specific that the call is to establish that the your communications HS POOT SSE UL connected but communication software and try your or The modem is not Turn on Hardware Flow your software gave up call again Faxes are set to use Hardware Control for the modem communication timed out incomplete Flow Control To do this software doesn t Select Settings Control Your phone gets The other modem Various factors can Panel from the Start disconnected has hung up results in a terminated menu while call Try your call again Double click Modems to communicating Also check for loose open the Modem with another connections between the Properties window modem phone and the computer Select Sprint PCS Phone You were Some software will from the list and click automatically terminate a call after Properties disconnected due to some period of inactivity Click the Connection tab inactivity Check your software for and then click Advanced controls on automatic Select the
53. gnals Also transmitting data uses more power than receiving data So your battery life will drain faster when you re transmitting data than when you re receiving it 132 Frequently Asked Questions Is it OK to end a data or fax call in the same way end a voice call by pressing END or closing the flip on my phone What if turn the phone off Using your phone to end a data or fax call won t usually cause problems However because some software may react poorly it is recommended that you end all calls via your computer software What will happen if my battery runs out during a wireless web call The call will end For this reason you should monitor battery strength levels during data and fax calls If the signal is weak will data transmission slow down Generally the speed at which data moves is not affected by signal strength However there may be times when signal interference requires data to be present which will increase the overall transfer time If my signal is strong will data transmission speed up No Data transmission at the highest signal strength levels will be no faster than at lower levels Frequently Asked Questions 133 How strong of a signal do need to use Sprint PCS Wireless Web Connection As long as your phone reports that it is within a Sprint PCS Service Area you may use Sprint PCS Wireless Web Connection with any level of signal strength A go
54. he Control Strip display The Control Strip is usually located in the bottom left portion of the computer screen It contains a series of icons used to execute programs or actions The Remote Access icon looks like a machine with a telephone pole Use the following instructions to make the connection based on the presence of the Control Strip Installation Apple Control Strip Enabled 1 Click the Remote Access icon 2 Select Connect from the Remote Access menu The Sprint PCS Phone begins connecting to the specified ISP Control Strip Disabled 1 Click the Apple menu icon in the upper left corner of the computer screen 2 Select Control Panels from the Apple menu 3 Select Remote Access from the Control Panels submenu The Remote Access window appears 4 Click Connect The Sprint PCS Phone begins connecting to the specified ISP Installation Apple Note If the you turn off or disconnect the Sprint PCS Phone during a connection the connection is lost However the Remote Access window will not be aware of the connection loss for a period of 30 seconds This is a Macintosh comput er bug and cannot be modified 111 siasp ajddy uole e Su Z dode jddy uopeljesu Note Configurations are not case sensitive and should contain no spaces and zeroes There is no letter O 112 Remote Access Setup 1 Click the Apple menu icon in the upper left c
55. ine o Dial 70 to turn off call waiting Connect using __ Sprint PCS Phone al Detect Modem 2 Modem Options 38M J Cancel 5 Type Sprint PCS Phone in the Name field of the Add Location dialog box 6 Click Modem Options 114 Installation Apple AOL Setup B Modem Options Name sPRINT pes pHONE Connected to Printer Port USB Ask before resetting port Port Speed _ 19200 bps x Speaker Modem hardware handshaking will be used 2 Advanced Settings 2A Cancel J 7 Click Advanced Settings AOL Setup B Advanced Modem Setup Modem Sprint PCS Phone This table shows your current modem commands Important Normally it won t be necessary to change these commands Consult your modem manual before making any changes Attention AT Initialization Configuration amp feOq0 amp c 1 amp d2s0 037 60 Reset Z Enable Hardware Handshaking Disable Hardware Handshaking cancer oe 8 Type Sprint PCS Phone in the Modem field of the Advanced Settings dialog box 9 Type amp FEOQO0 amp C1 amp D2S0 0S 7 60 10 Leave the Attention field set to AT and the Reset field set to Z Installation Apple 115 sias addy uole e Su Z 116 11 Click OK to accept changes and close the Advanced Modem Setup dialog box 1
56. ing Blue Kite T his section explains the various modes in which the Blue Kite Optimization software operates and how to exit the Blue Kite Optimization software Blue Kite Compression Software 69 Note You can also view status information by placing your cursor over the Blue Kite icon in the system tray A tool tip message is involved indicating the current activity or state 70 System Tray Icons Default Although the Blue Kite Optimization software is always open and operates in the background you are in default mode before the Blue Kite Optimization software starts your session The icon representing this state is a blue kite with a tail IA Online When you are operating in the fully optimized mode the session that you established through the Blue Kite Optimization software is active and you are connected to the Blue Kite server The icon shows a blue kite flying in the sunlight A Dialing and Searching for Network An animated icon alternating between a blue kite and one flying in the sunlight represents the state of the Blue Kite Optimization software dialing and searching for the appropriate network Blue Kite Compression Software ent Y Bypass In bypass mode your session is active but you are not connected to the Blue Kite server You are still connected to the Internet but your connection is not optimized The icon shows a blue kite obscured by clouds ay E Poor Coverage An animated ic
57. int PCS Wireless Web Although a web browser is not Connection Here are some ways you can use Sprint PCS Wireless Web Connection with your Palm device Remote HotSync If youre like most Palm users you occasionally connect your Palm device with your computer for syn chronization With Sprint PCS Wireless Web Connection you can perform a HotSync using the Sprint PCS Network The process is the same as with using any other modem with your Palm device just replace the ordinary modem with your Sprint PCS Phone Consult your Palm user guide for assistance with setting up remote HotSync Installation PalmOS included as basic software on most Palm devices there are commercially available web browsers for Palm OS devices that will allow you to browse the Internet And while those browsers don t have the full screen full color capabilities that you get on a laptop or desktop computer they allow convenient access to the Web from many places especially with Sprint PCS Wireless Web Connection Using the Palm Mail application or an additional third party e mail application you can use your Palm device with Sprint PCS Wireless Web Connection to get your e mail Installation PalmOS Note Your Palm device must support TCP IP to access remote networking and to access the Internet TCP IP is available starting with the Palm Pilot Professional Models without TCP IP can still HotSync with a desktop
58. ion 5 Close any open windows Installation Apple 107 sias addy uole e Su Z Modem Configuration 1 r Setup Modem Sprint PCS Phone Sound on Oort Dialing Tone ie Pulse Click the Apple menu icon in the upper left corner of the screen Select Control Panels from the Apple menu Select Modem from the Control Panels submenu The Modem dialog box appears Modem Connect via Printer Port USB Mw Ignore dial tone 5 Click Connect via to view a 108 list of available ports In the available ports list select the port where your Sprint PCS Phone is connected Click Modem to view a list of available modem scripts Installation Apple In the available modem scripts list select Sprint PCS Phone Close the Modem dialog box The Save changes to the current configuration mes sage appears 10 Click Save Installation Apple 109 siasp addy uole e Su Z Note When typing a phone number use hyphens to separate area codes and dialing prefixes 110 Getting Connected Make sure the Sprint PCS Phone is on and a strong signal is detected Immediately after the Sprint PCS Phone modem script is installed the Remote Access window appears 1 Click Connect The Sprint PCS Phone connects After the first session you can make subsequent connections in one of two ways depending on if you have enabled t
59. ion Card with your Windows CE device Remote Synchronization If youre like most Windows CE users you occasionally connect your Windows CE device with your desktop computer for the synchronization With Sprint PCS Wireless Web Connection Card you can perform that synchronization using the Sprint PCS Network The process is the same as with using any other modem with your Windows CE device just replace the ordinary modem with your Sprint PCS Phone Consult your Windows CE user guide for assistance with setting up remote synchronization Web browsing Most of the larger handheld Windows CE devices come equipped with Pocket Explorer which allows you to browse the Installation Windows CE Internet Once you have connected with your Internet service provider launch the Pocket Explorer to start browsing the web Consult your Windows CE user guide for assistance with using Pocket Explorer Remote e mail You can use Windows CE Inbox to synchronize with Microsoft Outlook or Exchange on your desktop computer You can also use the Windows CE Inbox to access Internet Mail POP8 services such as that offered by most Internet service providers Installation Windows CE 103 J0 SMOpUIM uonejjesu 9 Installation Windows CE Installation for Apple Users In This Section nnn gt What You ll Need gt Installing the Sprint PCS Wireless Web Modem gt Modem Configuration gt Remote Access Setup g
60. king 1 3 DUN 1 8 for Windows 95 users that are interested in point to point compression protocol Dial Up Networking 1 2 DUN 1 2 was released to the Web in June 1997 The DUN 1 2 release included client support for virtual private networking VPN using the Point to Point Tunneling Protocol PPTP plus various improvements to Dial Up Networking components and the TCP IP stack The most recent DUN 1 8 release includes several performance and security improvements for better Virtual Private Networking Performance improvements will only be experienced when a DUN 1 3 client connects with a similarly updated Windows NT server machine configured to support VPN If either the server or the client have not been updated the connection will revert to the behavior and performance provided by the original PPTP specification Dial Up Networking This package cannot be used to upgrade a Windows 98 or Windows 2000 system All the DUN 1 3 features are already present in Windows 98 To install DUN 1 3 make sure the Dialer CD is in your CD ROM drive and complete the following 1 From the Start menu select Run 2 Click Browse 3 Locate the file DUN1842K EXE on your CD ROM drive 4 Click OK You will be prompt ed to restart your computer at the end of the installation Dial Up Networking 45 BuUIYJOMJ N dn eia 46 Setting up TCP IP This section explains how to set up your network connection to use
61. l Panel from the Start menu 3 Double click the Modems icon 4 Select Sprint PCS Phone from the Modem Properties dialog box Appendix 179 x pu ddy LL xipueddy 180 Modem Properties for Sprint PCS Phone Maximum speed 19200 bps Modems Properties 2 x General Diagnostics e The following modems are set up on this computer 8 Compaq Armada 56K v 90 Modem Data compression none Sprin one Standard 28800 bps Modem Add Remove Properties p Dialing preferences Compatible with AT commands Yes Flow control Hardware RTS CTS Data bits 8 default Parity None default Stop bits 1 default Dialing from Home Click Dialing Properties to modify how your calls are dialed Dialing Properties 5 Click P ti Optimal initialization string ore gee AT amp FEOQ0 amp C1 amp D2V1 6 In the Port box select or type Socket Digital Phone Card 7 Click OK 8 Click OK again 9 Restart the Sprint PCS Dialer You can use the Wireless Web Connection Card to communicate with the Sprint PCS Phone Appendix Appendix Note The actual throughput speed of your Sprint PCS Phone is 14400 bps However set your computer to communicate with your Sprint PCS Phone via the data cable at a speed of 19200 bps 181 xipueddy LL xipueddy 182 Appendix 12 Index Yet to be completed Index 183 x
62. l Up Networking 1 3 After installing Blue Kite you are prompted to install Dial Up Networking 1 3 1 Click Next on the Dial Up Networking 1 3 dialog box Dial Up Networking is installed on your computer 2 Click Yes I want to restart my computer and OK to com plete the installation Dial Up Networking 1 3 Microsoft Point to Point data compression provides improved data throughput and is available on this CD Refer to the User Sprint Guide for installation instructions of Microsoft Dial Up y Networking for this functionality Sprint PCS 40 Installation Windows 95 98 Completing Installation Sprint Dial Up Networking Only If you decided not to install the Blue Kite Optimization software the following steps complete the Dial Up Networking installation 1 Click Install to perform the final installation 2 Click Yes I want to restart my computer and OK to complete the installation See Chapter 4 to learn how to use your new software and place a call Installation Windows 95 98 41 G6 SMOPUIM uonejesu o 42 Installation Windows 95 98 Dial Up Networking DUN 1 3 In This Section en gt About Dial Up Networking gt Setting up TCP IP r his chapter covers the configuration and operation of Dial Up Networking DUN 1 3 for Windows 95 users Dial Up Networking 43 BUON dN q uonejesu 44 About Dial Up Networking This CD includes Dial Up Networ
63. laining the two connection options now available Enhanced Internet and Standard Internet Installation Windows 95 98 Sprint PCS Wireless Web Sprint Sprint PCS This is where things really speed up The installer will now create two new options to get you quickly onto the Internet The Enhanced Internet connection will provide faster and improved performance of you Sprint PCS Wireless Web Connection the Standard Internet connection will provide quick connection to the Internet with normal performance You can use these connections only when connecting with your Sprint PCS Phone To make the most out of the Enhanced Internet connection you must choose to install the web optimiztion software from BlueKite com Note that the performance enhancements offered by the BlueKite software are available only when using the Enhanced Internet connection You will be asked to install the BlueKite software in the next step of this installer When you connect to the Internet using your Sprint PCS Phone you will want to use the Enhanced Internet connection to get a faster Sprint PCS Wireless Web Connection to the Internet If you chose to make copies of you Dial Up Networking connections you can still use those connection with you Sprint PCS Phone 4 Click Next after reading the information The window to select Sprint PCS Dialer options appears Installation Windows 95 98 33 G6 SMOPUIM uonej
64. lass B CE EN55022 C TICK s 182 Welcome AWODI A A L Welcome Installation for Windows 95 and 98 Users In This Section Sa an gt Connecting the Wireless Web Connection Card to your Computer gt Installing the Wireless Web Connection Card Drivers gt Connecting the Phone to your Computer gt Installing the Sprint PCS Dialer gt Installing Blue Kite T chapter covers the installation of Sprint PCS Dialer for computers with a Windows 95 or Windows 98 operating system and the installation of the Blue Kite Compression Software When installing the software you have two Internet connection options Enhanced Internet or Standard Internet Enhanced Internet as provided through the Blue Kite optimization software provides you with a method to access data at higher speeds than the Standard Internet option does If you are interested in receiving the most amount of information in the least amount of time Enhanced Internet is the way to go Installation Windows 95 98 13 G6 SMOPUIM uonejesu C Note Certain models of Sprint PCS Phones may require a software upgrade to be wireless Internet ready What you ll need 1 A PC compatible computer with gt Windows 95 or Windows 98 operating system gt Pentium II or faster processor gt 32MBRAM gt 12MBfree hard drive space gt VGAor higher video gt Available serial COM port gt CD ROM drive Awireless Internet ready Sp
65. nections Appendix 173 xipueddy LL xipueddy Sending and Receiving Faxes If you want to send or receive a fax its not necessary to use the Sprint PCS Dialer But you can still send and receive faxes via your Sprint PCS Phone using fax software There are a variety of fax applications available for Windows computers Their setup can be tricky especially when working with alternative modems such as a Sprint PCS Phone For that reason we strongly suggest that you closely follow the appropriate setup instructions To receive a fax via your Sprint PCS Phone you ll have to prepare your Sprint PCS Phone for an incoming mobile terminated fax call You can do this by using your menus on your Sprint PCS Phone Because the particular method varies from model to model please consult the user guide that came with your Sprint PCS Phone to learn how to prepare for incoming fax calls Appendix Using WinFax PRO 10 0 with your Sprint PCS Phone 1 From the Windows Start menu open the WinFax PRO Program Setup 2 Double click Modems and Other Fax Devices 3 Ifthe warning No active modem selected appears click OK to continue 4 In the Modem and Other Fax Devices Properties window click the checkbox in the Active column next to Sprint PCS Phone You are asked whether you want to run the WinFax modem configura tion wizard 5 Click Yes 6 IMPORTANT Although the next screen instructs you to m
66. o a network via a mobile modem This error indicates that a mobile modem is not properly installed on your laptop The Blue Kite installer will not allow you to finish installation without a modem installed 1 Click OK to close the error dialog box 2 Install a modem 3 Begin the Blue Kite installation process Please see section Installing the Blue Kite Optimization software Software in Chapter 2 Troubleshooting 157 0 L BuljooysejqnolL Resolving a Modem Lock Mobile modems often have locking codes that pre vent unauthorized use The code used to unlock the modem is assigned when you bought your modem A personal identification number PIN is the unlock code 1 Record the Lock Type noted in the Modem Lock error box 2 Contact your mobile operator and advise them of the lock type Resolving a PIN Lock When attempting to establish a connection through your modem you may receive the following PIN Lock message SIM Lack Your mobile modem k curently locked by a PIN code Please enter the PIN to unlock this PIN Code j ok J _ tone 1 Type your Personal Identification Number PIN in the PIN Code field 2 Click OK 158 Troubleshooting Resolving a SIM PUK Lock When trying to connect through your modem you may receive the following SIM PUK Lock dialog box This error may be a result of repeatedly typing an incorrect PIN code Your mobila modam is curently locked by an apesator locking cod
67. od rule of thumb is that if you can place a voice call where you are then you can place a data or fax call What happens if someone calls me when my phone is on a wireless web call While your phone is on a data or fax call all incoming voice calls will be handled as if your phone were turned off Unlike with voice calls Call Waiting does not function when your Sprint PCS Phone is on a data or fax call Q How can receive a fax To receive a fax you must use your phones menus to set up the phone to receive an incoming fax call Note that when your phone is awaiting an incoming fax call it cannot receive voice calls Q Is there actually a modem in my phone No The modem is located within the Sprint PCS Network But to your computer your Sprint PCS Phone looks just like an ordinary modem 134 Frequently Asked Questions What happens to my wireless web calls if move out of the Sprint PCS Service Area during the call The call will be dropped just as with a voice call In some cases your computer s software may continue to behave as if the call were active at least for a short while What happens if disconnect the data cable in the middle of a call Eventually the call will be dropped In some cases your phone and your computer s software may continue to behave as if the call were active at least for a short while Can use my faster internal modem with my Sprint PCS Phone to pla
68. ol Panel select Settings Control Panel from the Start menu then click the Appearance tab Choose Windows Standard from the Scheme menu to reset all windows to their default appearance settings You must exit and then restart the Sprint PCS Dialer for the changes to take effect Refer to your computer s manual for assistance on managing COM ports Configure your communications software so that it addresses the phone rather than a different modem Follow the instructions that came with your phone to receive voice calls instead of fax or data calls This feature is usually accessible via the the phones menus Troubleshooting Problem Diagnosis Recommendation You cannot The phone is not set Follow the instructions receive up to receive that came with your incoming fax incoming fax calls phone to set up the calls phone to receive fax calls This feature is accessible via the phones menus Incoming voice calls may not be possible in fax receive mode Your fax software Set your fax software to is not answering answer after fewer rings in time Consult the software s user manual for instructions You cannot The phone is not Follow the instructions receive incoming set up to receive that came with your data calls incoming data calls phone to receive data calls This feature is accessible via the phone s menus Incoming voice calls may not be possible in data receive mode Your communications Set your c
69. ommunications software is not software to answer after answering in time fewer rings preferably 0 Consult the software s user manual for instructions You cannot You are not Connect again access your connected to your e mail corporate network or or Internet Service you cannot Provider use your web browser Continued on next page Troubleshooting 147 0 L BuljooysejqnolL Problem Diagnosis Recommendation Problem Diagnosis Recommendation Your Dial Up Check that your Dial Up You see random You may have Set your word length Networking settings Networking settings characters on incorrect settings for parity and stop bits the are incorrect match those provided by your screen word length parity same as the remote your corporate network and or stop bits modem you are calling es port oe Internet When dialing You have two or more Configure your E EEES Service Provider out you can hear modems set up on communications Your user name s Check that you have dialing sounds your computer and software so that it and or password s entered the proper user but can never the software is using addresses the phone for your services are name and password for make a a modem other than rather than a different incorrect your various services connection the phone modem including e mail Your Your call was Terminate your call from accounts NT servers communication dropped but your your software and try a E E E T E pe ncusaateent and aaa EEN so
70. on we recommend that you monitor your battery strength levels when using Sprint PCS Wireless Web Connection If you need to use the Sprint PCS Wireless Web Connection for long periods of time you may want to consider acquiring a second battery for your phone 136 Frequently Asked Questions Q What is a Service Provider A Service Provider is anyone that will allow you to connect to their computer via modem either as a registered user or as a guest Some service providers offer access to limited systems whereas others like Internet service providers ISPs or companies like America Online provide broader access to the Internet and the World Wide Web If your company lets you dialin to access their servers then they are acting as a service provider to you Frequently Asked Questions 137 10 Troubleshooting In This Section gt General Troubleshooting gt Blue Kite Optimization Software Troubleshooting 138 Frequently Asked Questions Troubleshooting 139 0 BuljooysejqnolL Problem Diagnosis Recommendation You cannot place a data call or You cannot place a fax call or Your computer does not recognize your phone Your phone does not respond to AT commands Continued on next page 140 Your phone is not communicating properly with your computer Your phone is not turned on Your phone cannot communicate with the Sprint PCS Network Synchronization softw
71. on alternating between a blue kite flying in the sunlight and obscured by clouds represents the state of a temporary delay in transaction Blue Kite Compression Software 71 alemyos aly enig G 72 Manually Configuring Your Browser If the installer does not support your browser or if you chose to skip automatic browser configuration installation you must manually configure your browser Internet Explorer 5 x 1 Double click the Internet Explorer icon to open the Internet Explorer web browser 2 Select Internet Options from the Tools menu 3 Click the Connections tab 4 Choose your mobile connection from the Dial Up Settings dialog box and click Settings Blue Kite Compression Software 5 Select the Use a proxy server check box in the MyDialUpServer Settings dialog box 6 Click Advanced 7 Type 127 0 0 1 or localhost in the HTTP Proxy Address to use field Blue Kite Compression Software 73 aleMYOS aly enig G Prony Snttiogs He Soret eil Tye Paoap odtoss tn use Pot ais E COE BTR zoahost 00 CO M OO M Guim b is OC D M T Ure the tare pimo server ter al protects Encep ons Fa Do net ure piy server bor adderat beginning with E Une tericoons to cepesste erties Co j wa 8 Type 8000 in the HTTP Port field 9 Click OK and the Dial up Settings dialog box reappears 10 Click OK and the Internet Options dialog box reappears 11 Click OK
72. one some times and with a different modem at other times To accommodate this you ll add a new location Click Add Location Sere Ie CED TC Dee Pence eG Sm TE Mee eee 163 xipueddy LL xipueddy Note Do not choose Add or change a modem or other connection device AOL won t properly detect your Sprint PCS Phone 164 5 Type a name for the new location You can use any name you want In this example use My Sprint PCS Phone Elas Locsin Baar rly Sodio PLS Phat Tre meo h ff henin reek namin prania Tank bee le bee ee pam mmnm Kareri em m aal abaa WIA n mm ria m ha an daa Fat br DDA pia mtr 1 TAH aoe ie Ee ee ec pe er Pde 9 cock aan bons fies mwanda HHA 6 Click Next to continue 7 Type your area code and click Next Tadi lor AOL Anona Murex rga rer wren rds rhe bre baisa wd Ce NEXT Atom tate b phe me ete mp om rw phas al mpera ce tha Tne ant Esra pee Cram TORTS Pap ee co le Appendix 8 Select the number s you want in the list on the left and add them to the list on the right After you ve added the numbers you want click Next or Done atone Phone ae 9 At this point AOL tries to connect Cancel the connection to return to the Sign On screen Ppa Pope Li aay hh TMi Er Appendix 165 x pu ddy LL xipueddy 166 Configuring the Modem 1 Click Setup 2 In the AOL Setup screen click Expert Set
73. orner of the screen Select Control Panels from the Apple menu Select Remote Access from the Control Panels submenu The Remote Access window appears Click Options The Options dailog box appears Click the Protocol tab In the Use Protocol list type or select PPP Click OK Installation Apple Connecting to America Online AOL Version 4 0 America Online has a predefined set of recognized modems To access AOL using your Sprint PCS Phone as a wireless modem connection you must create a new sign on location It is only necessary to complete this process one time Installation Apple 113 dode addy uolyel e Su sias addy uole e Su Z Note Do not choose Add or change a modem or other Users who have AOL as their only ISP 1 Double click the AOL icon on the desktop to access the Sign On window N Click Setup connection device AOL won t properly detect your Sprint PCS 3 Click Expert Setup A Click Add Location in the Location Setup dialog box Phone AOL Setup E Add Location Name Sprint PCS Phone Try to connect EJ time s using each connection profile Default Dialing Options not needed for TCP IP Please make sure the statements checked below apply to your phone line then click OK To select or clear an option click the box Use touch tone service GD via 9 to reach an outside l
74. plete the setup You are now able to use your Sprint PCS Phone with WinFax PRO Consult the WinFax PRO User Guide for additional help with using WinFax PRO Appendix 177 xipueddy LL xipueddy Removing the Wireless Web Connection Card If your mobile computer does not have a card eject button you can remove the Wireless Web Connection Card from the CompactFlash slot by gripping the inner edge of the black plastic bezel that runs across the end of the card on either side of the cable connector The plastic bezel extends slightly beyond the Wireless Web Connection Cards metal surface on the card s bottom side If you are using the Wireless Web Connection Card with the CompactFlash to PC Card adapter remove the card and adapter from your computer using the PC Card eject button on your mobile computer Appendix Changing COM Ports You need to change the COM port if you re install the Sprint PCS Dialer on a different COM port The software will prompt you if this happens If you see this screen when you install Sprint PCS Dialer then you have to change the COM port Sprint PCS Phone COM Port Changed A The Sprint PCS Phone has changed COM port As a result itis necessary to adjust settings in your Modems Control Panel for this software to operate correctly Please refer to the Appendix in your User Guide for instructions on how to do this 1 Exit the Sprint PCS Dialer 2 Select Settings Contro
75. rint PCS Phone The data cable supplied with your Sprint PCS Wireless Web Connection Kit The CD supplied with your Sprint PCS Wireless Web Connection Kit Installation Windows 95 98 Blue Kite Supported Browsers Enhanced Dialer will operate on any HTTP 1 0 compliant web browser However the automatic configuration feature fully supports the following browsers during installation Using other browsers will require manual configuration See page 81 gt Microsoft Internet Explorer version 4 x or greater gt Netscape Navigator version 4 x or greater Installation Windows 95 98 G6 SMOPUI uolye e Su ac Connecting the Wireless Web Connection Card to your Computer 1 Plug the Sprint PCS Wireless Web Connection Card into the Compact Flash to PC Card adapter gt The Wireless Web Connection Card comes with a data cable already attached The free end of the cable connects to your phone 2 Plug the Compact Flash to PC adapter into the PCMCIA slot on your computer gt Thecombined unit acts likea typical PC card Installation Windows 95 98 Installing the Sprint PCS Wireless Web Connection Card Drivers 1 Turn on your computer 2 Click Next when the Update Device Driver Wizard Windows 98 screen appears 3 Insert the Installation Disk for Sprint PCS Dialer CD into your CD ROM drive 4 Click Other Locations to select your CD ROM drive Windows 95 or click the CD ROM Driv
76. s screen may appear different on your computer depending on whether you have additional modems already installed 24 2 Click Add to add a new modem Modems Properties 21x General Diagnostics 3 The following modems are set up on this computer RT TOSHIBA Internal V 90 Modem Add Remove Properties Dialing Preferences Dialing from Default Location Use Dialing Properties to modify how your calls are dialed Dialing Properties cma 3 If your computer does not support PCMCIA cards you will not see this screen Skip to the next step If your computer supports PCMCIA cards Windows will ask you whether you want to install a PCMCIA modem or an other type of modem 4 Select Other and then click Next Installation Windows 95 98 Install New Modem What type of modem do you want to install Beek Cancel At this point Windows may ask whether you want Windows to search for and add new hardware 5 If Windows asks whether you want Windows to search for new hardware select Don t Run the Installation Wizard and click Next If Windows doesn t ask whether you want Windows to search for new hardware go to the next step Installation Windows 95 98 25 G6 SMOPUIM uonejesu A Install New Modem 6 When Windows offers to detect your modem select the Don t detect my modem check box and click Next to continue Install New Modem 26 Ins
77. t Connecting to America Online AOL Version 4 0 T his chapter covers installation and operation for Apple computers Installation Apple 105 sa sn addy uor eje su Z 106 What you ll Need 1 An Apple computer running MacOS 8 6 or higher 2 A wireless Internet ready Sprint PCS Phone with an active current account 3 The Sprint PCS Phone modem script copied from the Sprint PCS Wireless Web Connection CD ROM to the desktop 4 An active account with an Internet Service Provider ISP 5 A Remote Access Server RAS account with your company to access their network This includes a dial up phone num ber user ID and password 6 CD ROM drive 7 The data cable supplied with your Sprint PCS Wireless Web Connection Card Kit 8 The CD ROM supplied with your Sprint PCS Wireless Web Connection Card Kit Installation Apple Installing the Sprint PCS Wireless Web Modem 1 Double click the Hard Drive icon on the desktop to open the hard drive 2 Locate the Sprint PCS Phone file on the desktop 3 Drag the Sprint PCS Phone file onto the System Folder in the Hard Drive window The following dialog box appears This item needs to be stored in the Modem Scripts folder in order to be available to the computer Put Sprint PCS Phone into the Modem Scripts folder 4 Click OK The Sprint PCS Phone modem script has been successfully copied to the prop er locat
78. t is attached to your phone If this happens de activate automatic connection on your Windows CE device Installation Windows CE Note You may start with your phone switch on or off Note Depending on the type of Windows CE device you are using the screens in this chapter may appear different than what appears on your device However the same instructions apply 91 J0 SMOPpUIM uonejjesu 9 Setting up a New Connection on your Windows CE Device 1 Select Programs Communication from the Start menu on your Windows CE device 2 Select Remote Networking or Connections 3 Double click Make New Connection 1 sor vee os PEJN 3 A b 2 Maa hin g meres LTE SYE 4 Type a name for the connection For this example welluse Sprint PCS Data 5 Select Dial Up Connection as your connection type and click Next Sb HS Pe T EJ E eH Tan yuan ke betes ber i Pde Pree 6 Type or select if available Hayes Compatible on COM1 as your modem Installation Windows CE PEE HY LOE LOTEEN HE Fc fed A Eats Ped bee nd ES Ledge HAE Kdlenr 7 If your service provider gave you special instructions for connecting to their service such as IP DNS or WINS addresses modify your new connection s properties If it did not go to step 10 8 Click TCP IP Settings to modify connection properties Sk Se LA eo T EJ Fc peed FU Dal ar a Te LSE Ledge H
79. t with a charged battery Change locations and try your call again Check your user ID and password Close your Dial Up Networking window before trying to make copies of your Dial Up Networking connections Open your Dial Up Networking window Right click on the connection that has the problem then select Properties Edit the phone number so that the area code and telephone number appear in their respective boxes instead of in the same box Troubleshooting Problem You can t connect to America Online using the Sprint PCS Dialer America Online tells you it can t find your phone The Sprint PCS Dialer won t save your user name The Sprint PCS Dialer doesn t save your password The Sprint PCS Dialer s pre call check tells you that the attached device may not be Sprint PCS compatible but you ve used the phone before and your know it s OK Troubleshooting Diagnosis America Online does not use Dial Up Networking America Online cannot automatically detect your phone You haven t yet successfully connected You chose to not save your password for this paticular Dial Up Networking connection Your phone is not properly responding to your computer Recommendation You must connect using your America Online software not the Sprint PCS Dialer Consult the Appendix for help with America Online You must set up your America Online software
80. tallation Windows 95 98 7 Select Sprint PCS Phone from the list of manufacturers and click Next Go to step 10 If you do not see Sprint PCS Phone in the list click Have Disk Install New Modem Simple Computing Sprint PCS Phone Installation Windows 95 98 Note Not all computers can automatically detect the Sprint PCS Phone as a modem You must select the modem 27 uolye e Su Z 86 96 SMOPUIM 8 Enter the letter associated with your CD ROM drive in the space provided it s usually D or E and click OK Install From Disk P Note To specify the CD ROM drive correctly you must enter the letter 9 Click Next to continue with a colon e g enter D or E You should now see Sprint PCS Phone in the list 28 Installation Windows 95 98 10 Select the communications COM port to which your Sprint PCS Phone is installed and click Next to continue Install New Modem Installation Windows 95 98 29 uolye e Su Z 86 96 SMOPUIM 11 Click Finish to complete the modem addition Install New Modem Now you should see Sprint PCS Phone in the list of installed modems This new modem remains on the list even if the phone is detached from the computer 30 Installation Windows 95 98 Modems Properties 12 Click Close The Modem dialog box closes Installation Windows 95 98 31 uolye e Su Z 86 86 SMOPUIM Note If yo
81. tenna on your phone If possible move to a location within a Sprint PCS Service Area If you can t place a voice call from your current location then you will be unable to place a Wireless Web call Your user name or password is incorrect You have entered the wrong domain Continued on next page name Troubleshooting Check that you have entered the proper user name and password for your service provider Check that you have entered the correct domain name 143 0 L BuljooysejqnolL Problem Your call fails immediately after dialing Your call fails prematurely You get a busy signal Your call gets no answer You experience an authentication failure The Sprint PCS Dialer won t make copies of your Dial Up Networking Connections Two area codes appear in the phone number when you try to connect Continued on next page 144 Diagnosis Your service provider won t accept low bandwidth connections The phones battery has run You are in a weak service area Your service provider has no free lines Your service provider is not responding and may be experiencing network problems Your user name or password may be incorrect Your Dial Up Networking window is open The area code was improperly entered into your Dial Up Networking connection Recommendation Contact your service provider Recharge your phones battery or replace i
82. the Sprint PCS Dialer window click Connect oN pent S Djar This is the Sprint PCS Dialer s Connect window The Pre call Check area displays any errors or warning messages regarding your phone s current status You can re run the pre call check by clicking the phone icon A drop down menu displays the available connections Only connections that are set up to use the Sprint PCS Phone are listed The Sprint PCS Dialer 61 491810 SOd yuuds ay y 2 Select the connection you want to use 3 Check that your User Name Phone Number and Password are correct and click Connect Irw leak Pre ol Clanb Seaver lamaen RoW s v beckon manr Unia fin Du The Sprint PCS Dialer Once you re connected the Sprint PCS Dialer window looks like this anarian ba wrak eraa Ee Fyri Hil past iiti likin ICRn Be Tan f001 ert 2xLI Deanna Notice that the title bar displays the name of your connection while the status boxes indicate gt Speed data rate of your call measured in kilobits per second kbps gt Time elapsed during your call gt Number of bytes transferred in measured in kilobytes kB 1 kilobyte 1024 bytes and gt Number of bytes transferred out The Sprint PCS Dialer 63 491810 SOd yuuds ay y 64 Sprint PCS Dialer Diagnostics The Sprint PCS Dialer provides a set of diagnostic tools to help you resolve any problems you may encount
83. up Sprint PCS Phone appears in the list of locations on the Connection Setup screen 3 Click the Devices modems tab at the top of the list 5 Select Modem telephone Appendix line connection from the Connection Type box and click Next a Typa ol Comedian DasH CEE ar rm ET Ta CES 6 Select Generic Hayes Compatible from the list of modems 7 From the Connected to Port field select the COM port to which your phone is connected 8 Set the speaker volume to Off set the port speed to 19200 bps and click OK jpe ain modam Lemmded hepat oe Ejeneg Paxapcet 110 a Appendix Note If you don t know which COM port your phone is on re run the Sprint PCS Wireless Web Connection installer to identify the port 167 xipueddy LL xipueddy 168 9 Double click the first number under the My Sprint PCS Phone location in the Connection Setup screen 10 In the Connect using field select Modem Generic Hayes Compatible 11 De select the Dial 9 to reach an outside line check box 12 De select the Dial 70 check box to disable call waiting 13 Set the Speed to 19200 bps and click OK to continue TEEN E Edr member Connection Resi AANI D dd amp eee a TA a hp busss N J mt reer n Mananee eaw m mn oe BO moo i Crnom 1 rnu rot nonca m oara me Speed mr aj Fw M ay Miet a ids ed bar berb iee orante CB ua ca Appendix 14
84. ur Dial Up Networking window is open close it now If you don t changes to Dial Up Networking are not performed Copying your Dial Up Network Connection 1 Click Next on the Sprint PCS Wireless Web window The screen that displays explains how and why the installer will make copies of your Dial Up Networking connections 2 Verify that Make wireless copies selected Sprint PCS Wireless Web gt Sprint Sprint PCS 32 If you use Dial Up Networking to connect with different computers or networks then you probably use several Dial Up Networking connections one for each computer or network that you call Each Dial Up Networking connection is set up to use a certain modem but you ll probably want to change modems to suit your location When a phone line is nearby you may want to use a stongard modem When mobile you ll want to use your Sprint PCS one Rather than altering your connections each time you switch modems we recommend creating wireless copies of your connections The copies will match the originals except that they ll use your Sprint PCS Phone and their names will end with witeless NOTE If your Dial Up Networking window is open the installer will be unable to copy your connections Please make sure your Dial Up Networking window is closed IV Make wireless copies of my Dial Up Networking connections Cancel lt Back 3 Click Next to continue A win dows displays exp
85. verify the status of their server and modems Increase the time out interval on your communications software and try the call again Some software will terminate a call after a period of inactivity Check your software for controls on automatic disconnect Check the pins metal contacts on either end of the cable and or adapter If any pins appear bent or out of line you may require a new cable and or adapter Contact Sprint PCS for information on acquiring a replacement cable and or adapter Contact Sprint PCS for instructions on upgrading your phone Refer to your computer s user guide for assistance on managing COM ports Troubleshooting Problem Diagnosis Recommendation You cannot You have two or more Configure your establish a connection with the number you re dialing modems set up on your computer and the software is using a modem other than You are dialing the wrong number You are using a dialing prefix such as a 9 before the phone number The modem you are calling is out of service You are outside the service areas for your phone communications software so that it addresses the phone rather than a different modem Check the number including the area code Contact your service provider to verify the number Remove any dialing prefixes from the phone number Contact your service provider to verify the status of their server and d Raise the an
86. your Apple computer or the Remote Access ReadMe file for more information Installation Apple Problem A user authorization authentica tion error appears when trying to connect to the Internet The Remote Access window shows that I am disconnected so why does the Sprint PCS Phone show the call is still connected Solution gt End the call on your Sprint PCS Phone manually gt The Apple modem script you installed provides connectivity between your computer and the phone through the Remote Access window However it does not maintain an on going communication with Remote Access gt Because you encountered a user authorization authenticiation error Remote Access knows to terminate the connection but cannot cause the Sprint PCS Phone to disconnect Installation Apple 121 siasp addy uole e Su Z Installation Apple 8 Installation for Palm OS users In This Section a ssunnnnnnnuninnnnnnininnin gt What You ll Need gt Connecting the Phone to your Palm Device gt Setting up a Modem on your Palm Device gt Using your Palm Device and Wireless Web Connection his chapter covers the installation for devices with T Palm operating system If you are using a computer with a Windows 95 Windows 98 Windows NT Apple OS or Windows CE operating system please turn to the chapter that covers your device type Installation PalmOS 123 SJ SN Wed uonejesu 8 Note If you are using

Sprint PCS.® The clear alternative to cellular.SM

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Sprint PCS.&reg; The clear alternative to cellular.SM

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Sprint PCS.® The clear alternative to cellular.SM