UX60 Troubleshooting Diagram
Contents
1. Issue resolved UX60 Troubleshooting Diagram Last revised June 24 2014 3 Au a O Revision History Glossary of Terms ox Contact Support What is the audio issue lt Audio feedback o Sound Noisy audio Last revised June 24 2014 Glossary of Terms Issue resolved Troubleshoot the audio Yes device separately from the projector Issue with the audio cable speakers or audio source For further assistance please contact SMART Technical Support A Issue resolved replace audio cable Issue resolved replace audio cable Yes Yes Yes Issue resolved and run directly to the speakers Is the issue Revision History No sound Contact Support Are there speakers connected Ensure the correct input is selected on the projector Is the issue resolved Connect speakers Is the issue resolved Bypass the projector Issue resolved resolved Yes Follow the instructions on p 20 of the SMART Board 600ix Configuration and Users Guide Is the issue resolved Are the cables from the ECP to the projector securely connected Yes Issue resolved Bypass the ECP and connect directly to the projector see page 16 of the Configuration and User s Guide Is the issue resolved Connect a known working audio cable from source to projector audio input Is the issue resolved Connect a known working au2. Lamp housing was opened and debris from the lamps are scattered throughout the projector For further assistance please contact SMART Technical Support T UX60 Troubleshooting Diagram T UX60 Troubleshooting Diagram Diagram Revision History Contact Support UX60 Troubleshooting Diagram Glossary of Terms H Contact Support Try a different power outlet Is the issue Yes Issue resolved resolved i Confirm if there is no light status on the projector and swap Yes Issue resolved the power cable Is the issue resolved For further assistance please contact SMART Technical Support Last revised June 24 2014 Glossary of Terms Projector shuts down intermittently Is the unit too close to the roof under a bright light or otherwise unable to cool down properly Follow the instructions for cleaning the projector Is the issue resolved Perform a factory reset on the projector Is the issue resolved For further assistance please contact SMART Technical Support UX60 Troubleshooting Diagram nt V Revision History Contact Support Always ensure to check the light sequence when projector shuts down to confirm what is causing the issue Yes Issue resolved Yes Issue resolved Yes Issue resolved Last revised June 24 2014 Ds DWCTIidl MMlernace Glossary of Terms Room control Do you have a console
3. UX60 Troubleshooting Diagram Glossary of Terms Contact Support Troubleshooting steps UX60 Issue Contact Technical support for further assistance Issue resolved Additional information Power fan colour amp other Remote control Network Serial interface smarttech com support smarttech com contactsupport 2014 SMART Technologies ULC All rights reserved SMART Board SMART Document Camera the SMART logo smarttech and all SMART taglines are trademarks or registered trademarks of SMART Technologies ULC in the U S and or other countries All third party product and company names may be trademarks of their respective owners UX60 Troubleshooting Diagram Last revised June 24 2014 1 i mag Revision History Glossary of Terms ex Contact Support Always bypass any VGA splitters for troubleshooting any image issues on projector Cannot Image shifts Video source Flickering image when input is is not Noisy image j Stuck pixel Dim image connected recognized keystone the image UX60 Troubleshooting Diagram Last revised June 24 2014 da Glossary of Terms Contact Support Cannot keystone the image Follow the You Tube video as attached Is image correctly keystoned Yes For further assistance please contact SMART Technical Support Issue resolved UX60 Troubleshooting Diagram Last revised June 24 2014 1 2 Flickering image Ravsi
4. Power cycle the projector Is the issue resolved For further assistance please contact SMART Technical Support Yes Yes Yes Contact Support Issue resolved Issue resolved Issue resolved UX60 Troubleshooting Diagram Last revised June 24 2014 D gt iS CAVE A Glossary of Terms Contact Support _ Unit is running as expected Unplug and replug the input source Is Yes Issue resolved the issue resolved Remove any de r len p eee ds Yes Issue resolved obstructions Is the issue resolved For further assistance please contact SMART Technical EU J UX60 Troubleshooting Diagram Last revised June 24 2014 F a O rf Qi f OF ct GI ts OI ix VI L or a o i J UTI D JI 1 Revision History History Glossary of Terms Contact Support The projector is preparing to turn nome on Try another remote to turn on the projector Does it work Reseat the lamp cover Is the issue Yes Issue resolved resolved Power cycle the projector Is the Yes Issue resolved issue resolved Allow the unit to run for 30 minutes Is the Yes Issue resolved issue resolved For further assistance please contact SMART Technical Support Last revised June 24 2014 Glossary of Terms Lamp shattered Confirm the loud noise came from the projector and now it no longer projects any image
5. 1 2 3 If swapping the com puter doesnt resolve the issue RMA Projector D UX60 Troubleshooting Diagram Revision History Contact Support 2 0 Network Issues 3 1 No Sound 3 2 Audio Feedback Noisy Audio Page 2 0 If the projector is unable to gain an IP address even after swapping ports and cables RMA Projector A 3 1 No Sound If system works after bypassing ECP RMAECP A 3 2 Audio Feedback If system works after bypassing ECP RMAECP A Page 2 0 If the projector is unable to gain an IP address even after swapping ports and cables RMA Projector B 3 1 No Sound If audio feedback is still present Consider either RMA ing projector or doing further troubleshooting to determine origin B 3 2 Audio Feedback If system works after bypassing CAT5 XT extender RMA CAT5 XT B 3 2 Audio Feedback If system doesn t work through both Audio In ports on projector RMA projector C 3 2 Audio Feedback If audio feedback is still present Consider either RMA ing projector or doing further troubleshooting to determine origin g UX60 Troubleshooting Diagram Revision History Contact Support 4 1 1 Unit does not have sufficient power 4 1 2 Projector Fan amp Colour Wheel Failure error 4 1 3 Projector temperature limit is exceeded 4 1 4 Projector is stuck in Standby Mode 4 1 5 Projector Lamp
6. Error 4 1 6 Projector cooling down issue 4 1 7 Running as expected issue 4 1 8 Projector preparing to turn on 4 2 Lamp Shattered 4 1 1 insufficient power RMA Projector if all troubleshooting has been completed and last step leads to contact support 4 1 2 1 Colour Wheel Failure 4 1 2 2 Fan Failure RMA Projector if all RMA Projector if all troubleshooting has been troubleshooting has been completed and last step leads completed and last step leads to contact support to contact support 4 1 3 Temp Limit Exceeded RMA Projector if all troubleshooting has been completed and last step leads to contact support 4 1 4 Stuck in Standby Mode RMA Projector if all troubleshooting has been completed and last step leads to contact support 4 1 5 Projector Lamp Error RMA Projector if all troubleshooting has been completed and last step leads to contact support 4 1 6 Cooling Down issue RMA Projector if all troubleshooting has been completed and last step leads to contact support 4 1 7 Running as expected RMA Projector if all troubleshooting has been completed and last step leads to contact support 4 1 8 preparing to turn on RMA Projector if all troubleshooting has been completed and last step leads to contact support 4 2 Lamp Shattered RMA the projector UX60 Troubleshooting Diagram Revision History Contact Support 4 3 No power A 3 RMA Pro
7. that shows you responses Yes Are you seeing any Yes responses Check your connection properties against the manual on page 72 Is the issue resolved Yes Use a known working serial cable Is the issue resolved Yes The cable was faulty Issue resolved Serial interface Are you sending commands from a PC or a room control system Connect a PC so you can identify if an error message is generated Ensure the use of the correct RS232 commands as per the user manual Did this resolve the issue Incorrect connection details Issue resolved Bypass the room control system and follow the PC troubleshooting Incorrect connection commands Issue resolved For further assistance please contact SMART Technical Support PC Are you seeing any responses Check your connection properties against the manual on page 72 Is the issue resolved Use a known working serial cable Is the issue resolved Power cycle the projector Is the issue resolved Access the service menu d u u l u and reset the projector to its factory state Is the issue resolved For further assistance please contact SMART Technical Support UX60 Troubleshooting Diagram Revision History Contact Support Ensure the use of the correct RS232 commands as perthe user manual Did this resolve the issue Incorrect connection commands Issue resolved
8. 24 2014 Glossary of Terms Issue resolved Issue resolved Issue resolved For further assistance please contact SMART Technical Support A For further assistance please contact SMART Technical Support B Issue resolved hardware issue Video source is not recognized Is issue resolved by setting the Yes computer to LANO ROR t gA resolution Check the VGA for damaged pins and reseat it Is the issue resolved Yes Swap the VGA cable for a known working one Is the issue resolved Yes Bypass the ECP Yes Is the issue resolved Use a different input on the Yes projector VGA 1 VGA 2 etc Is the issue resolved Use a different video source Yes laptop VCR DVD Is the issue resolved For further assistance please contact SMART Technical Support C Revision History Contact Support UX60 Troubleshooting Diagram Last revised June 24 2014 Glossary of Terms Issue resolved Issue resolved Issue resolved For further assistance please contact SMART Technical Support A For further assistance please contact SMART Technical Support B Issue resolved Yes Yes Yes Yes Yes Yes Noisy image Check VGA for damaged pins and reconnect Is the issue resolved Set resolution to 1280x800 48Hz Is the issue resolved Swap the V
9. For further assistance please contact SMART Technical Support Incorrect connection details Issue resolved The cable was faulty Issue resolved Monitor if the issue re occurs If it does contact SMART Technical Support Monitor if the issue re occurs If it does contact SMART Technical Support Last revised June 24 2014 Glossary of Terms Remote control Make sure the plastic housed inside the remote has been removed Is the issue resolved Yes Position the remote towards the RF sensor on the projector Is the issue resolved Yes Confirm the battery works with another remote or swap the remote control with another known working remote Is the issue resolved Yes For further assistance please contact SMART Technical Support Revision History Contact Support Issue resolved Issue resolved Issue resolved UX60 Troubleshooting Diagram REVISION HISTORY SECTION DOPAGE REV REVISED BY DATE DESCRIPTION OF CHANGE 1 1 Cannot keystone the image 1 2 1 Projector has rolling bars or lines flickering in image 1 2 2 Projector is flickering different colours 1 2 3 Projector has sparkles and noise in the image T3 Image shifts when input is connected 1 4 Video source is not recognized 1 5 Noisy Image 1 6 Stuck pixel 1 7 Dim Image Keystone Image Confirm proper install
10. GA cable Is the issue resolved If you are using CAT5 XT bypass them Is the issue resolved Bypass the ECP Is the issue resolved Ensure that the computer and projector are plugged into the same wall outlet or power bar Is the issue resolved For further assistance please contact SMART Technical Support C Revision History Contact Support Last revised June 24 2014 Glossary of Terms Factory reset can be performed through service menu Service menu can be accessed using navigation keys in following order Down up up left up Stuck pixel Perform a power cycle on projector Is the issue still occurring Yes Perform a factory reset on projector Is the issue still occuring Yes Confirm if it occurs when no input is connected Does it occur on the blue SMART logo For further assistance please contact SMART Technical Support Issue resolved Issue resolved UX60 Troubleshooting Diagram Revision History Contact Support Last revised June 24 2014 1 7 Dim imago Glossary of Terms n Issue is with the cabling or the computer Issue resolved Issue resolved Yes Yes Dim image Does the image work fine on SMART logo Blue screen Perform a factory reset on the projector Does this resolve the issue Clean the lens of the projector Does this resolve the issue Swap the lamp with a
11. Off Unit cooling down Solid green What is the status of the diagnostics LED Off Unit is running as expected UX60 Troubleshooting Diagram Revision History Contact Support Flashing green What is the status of the diagnostics LED Off The projector is preparing to turn on UX60 Troubleshooting Diagram Last revised June 24 2014 41 4 E ee eee eee amp h Oe Revision History Glossary of Terms CL rf ile i ent power Oor IS no 1 Contact Support The unit does not have sufficient power or is not plugged in Unplug and replug the projector in to the Yes Issue resolved wall Is the issue 4 resolved Plug the projector into a different power outlet Is Yes Issue resolved the issue i resolved Swap the power cable with a known working Yes Issue resolved one Is the issue 4 resolved For further assistance please contact SMART Technical Support SMAR UX60 Troubleshooting Diagram ast revised une 24 204 4 1 2 Error fan colour wheel failure OO aew ee Contact Support Glossary of Terms __Wm Error fan colour wheel failure Colour wheel l Fan failure failure UX60 Troubleshooting Diagram Last revised June 24 2014 4 a P Al eee Glossary of Terms 7 Contact Support bis N This colour wheel failure is slightly different from the LS image colo
12. SMART Technical Support Yes A Issue is the source Use a different computer DVD VCR etc or attempt to Yes adjust source output settings Issue resolved Yes Issue resolved Yes Projector is flickering different colours Disconnect all the inputs from the projector beside power cable Does this resolve the issue Bypass ECP Is the issue resolved Determine which source is causing issue and replace source Is the issue resolved Try replacing cabling between source and projector Is the issue resolved Try factory reset on projector Is the issue resolved For further assistance please contact SMART Technical Support 4 Ensure the video source meets the UX60 resolution settings 1280X800 48 Hz This can be checked from the projector s menu Perform a factory reset on projector Does this resolve the issue For further assistance please Issue resolved contact SMART Technical Suppo rt Factory reset can be performed through service menu Service menu can be accessed using navigation keys in following order Down up up left up UX60 Troubleshooting Diagram Revision History Contact Support Factory reset can be performed through service menu Service menu can be accessed using navigation keys in following order Down up up left up UX60 Troubleshooting Diagram Last revised June 24 2014 9 r ga m A la A g FA 4 Al
13. ation was done RMA should not be necessary for this step Page 1 2 1 If swapping VGA ports doesn t work RMA Projector B Page 1 2 1 If bypassing the ECP works RMA ECP A Page 1 2 2 Page 1 2 2 IF VGA port If bypassing the ECP on projector is faulty works RMA ECP RMA projector A B 1 2 3 Sparkles Noise Page 1 2 3 If bypassing After swapping video the CAT5 XT resolves cables amp sources issue RMA CAT5 XT Determined that projector A needs to be RMA d d B 1 3 Image Shift After swapping video cables source and verifying input Determined that projector needs tobe x RMA d J Page 1 4 If swapping VGA ports doesn t work RMA Projector B Page 1 4 If bypassing the ECP works RMA ECP A Page 1 5 If bypassing the Page 1 5 CAT5 XT resolves issue If bypassing the ECP works RMA CAT5 XT RMA ECP A Page 1 6 RMA Projector if all troubleshooting has been completed and last step leads to contact support 1 7 Dim Image If issue occurs with known good lamp RMA projector If issue is resolved after swapping lamp RMA lamp Page 1 2 2 If after factory reset issue is still not resolved RMA projector C Page 1 2 3 If bypassing the ECP works RMA ECP C Page 1 4 If swapping the computer doesn t resolve the issue RMA Projector C Page 1 5 If confirming power connection doesn t resolve the issue RMA Projector C Page
14. dio cable from projector audio out to the speakers Is the issue resolved Ensure that the correct input is being used Audio 1 is associated with VGA 1 and Audio 2 is associated with VGA 2 Is the issue resolved For further assistance please contact SMART Technical Support 4 B Last revised June 24 2014 9 9 Audio feedback noisy audio Glossary of Terms Issue resolved Issue resolved For further assistance please contact SMART Technical Support A For further assistance please contact SMART Technical Support B For further assistance please contact SMART Technical Support C Replace audio cable Issue resolved Replace audio cable Issue resolved Audio feedback noisy audio Verify the cables from the ECP to the projector are properly and securely connected by Yes following the diagram on p 20 of the SMART Board 600ix configuration and users guide Is the issue resolved Verify that the audio connection from the audio source to the ECP is properly and securely connected by following the instructions on p 20 in the SMART Board 600ix configuration and users guide Is the issue resolved Yes Bypass the ECP and connect Yes directly to the projector Is the issue resolved If you are using CAT5 extenders bypass the extenders Is the issue resolved Yes Use a different audio input Yes Audio 1 Audio 2 etc Is the iss
15. e ECP and use the remote to power on the projector Is the issue resolved Power cycle the projector Is the issue resolved Try another wall jack or power cable in case the wall jack is not providing enough power out Is the issue resolved For further assistance please contact SMART Technical Support Yes Yes Yes Issue resolved Issue resolved Issue resolved Revision History Contact Support UX60 Troubleshooting Diagram Last revised June 24 2014 Fr _ D A te Glossary of Terms Turn on the projector Press the following buttons on remote Down Up Up Left Up known as DULLU Follow the instructions on screen to reset the lamp Lamp error Swap the lamp with a Known working one Is the issue resolved Yes Reset the lamp hours on the projector Is the issue resolved Yes Follow the instructions for cleaning the Yes projector Is the issue resolved Power cycle the unit Is the issue Yes resolved For further assistance please contact SMART Technical Support Revision History Contact Support Issue resolved Issue resolved Issue resolved Issue resolved Last revised June 24 2014 Glossary of Terms Unit cooling down Allow the unit to cool down Is the issue resolved Follow the instructions for cleaning the projector Is the issue resolved
16. im Hf m F A s o a F Revision History Contact Support Glossary of Terms Projector has sparkles and noise in the image Are you using CAT5 XT Bypass extenders Is Try another VGA the issue resolved cable Is the issue Yes resolved Issue resolved replace the original VGA cable Yes For further ae assistance please Try the other VGAin port on the projector contact SMART Is the issue Technical Support resolved j For further assistance please contact SMART Technical Support A For further Bypass the ECP and assistance please run VGA from contact SMART computer to 4 Technical Support projector Is the issue C resolved Perform all driver updates Try another on the computer and check computer Is the F Yes with your local IT issue resolved department It is possible the video card is defective For further assistance please contact SMART Technical Support D Last revised June 24 2014 Glossary of Terms Image shifts when input is connected Set the input source to 1280x800 48 Hz resolution Verify that the projector recognizes the resolution by pressing Menu gt Information far right on the remote Is the issue resolved Yes For further assistance please contact SMART Technical Support Issue resolved Revision History Contact Support Last revised June
17. jector if all troubleshooting has been completed and last step leads to contact support Unit does not power on 4 4 Shuts down Intermittently RMA Projector if all troubleshooting has been 4 4 completed and last step leads to contact support Projector shuts down intermittently 5 0 Serial Interface Issue RMA Projector if all troubleshooting has been completed and last step leads to contact support 5 0 Projector serial interface 6 0 Remote not able to turn 6 0 on Projector RMA Projector if all troubleshooting has been Remote control completed and last step leads unable to power on to contact support projector UX60 Troubleshooting Diagram Revision History Contact Support
18. known working lamp Does this resolve the issue For further assistance please contact SMART Technical Support UX60 Troubleshooting Diagram Revision History Contact Support Factory reset can be performed through service menu Service menu can be accessed using navigation keys in following order Down up up left up Last revised June 24 2014 Glossary of Terms Issue resolved Try a different IP Another PC is already assigned to that IP address Contact your network administrator as the network refused the IP Manual IP Did the IP address stay and projector is connected Are you able to ping the IP address from a network PC Assign the IP again May be a DHCP Server Not connected Try DHCP connection Not connected For further assistance please contact SMART Technical Support J A Network Try assigning an IP to the projector Issue resolved Consult your network administrator IP assignment may be restricted to Mac addresses Not connected Try manual IP connection For further assistance please contact SMART Technical Support B UX60 Troubleshooting Diagram Revision History Contact Support Did the IP address stay and projector is connected Does the PC get an IP assigned when plugged into the network connection Consult your network administrator as there is no DHCP server on the port
19. ontistory Glossary of Terms Contact Support This issue has never been reported on UX60 projectors Flickering image What kind of flickering are you seeing Projector is Projector has flickering sparkles and different noise in the colours image Projector has rolling bars or lines flickering in the image Last revised June 24 2014 Glossary of Terms Monitor the issue If the issue re appears contact SMART Technical Support Monitor the issue If the issue re appears contact SMART Technical Support Issue resolved replace the original VGA cable For further assistance please contact SMART Technical Support A Yes Yes Yes Yes Projector has rolling bars or lines flickering in the image Set the computer to 1280x800 48HZ and verify from the projector info tab Does this resolve the issue Reset the projector to its default state Is the issue resolved Try using a different VGA cable Is the issue resolved Bypass the VGA port on the ECP and go Straight to the projector Is the issue resolved Use the other VGA port than what you would normally on the projector For further assistance please contact SMART Technical Support UX60 Troubleshooting Diagram Revision History Contact Support Last revised June 24 2014 Glossary of Terms For further assistance please contact
20. ue resolved Use a known working audio cable from source to projector audio input Is the issue resolved Use a known working audio cable from projector audio out to the speakers Is the issue resolved Connect the speakers directly to the audio source Is the issue resolved For further assistance please contact SMART Technical Support D UX60 Troubleshooting Diagram Revision History Contact Support UX60 Troubleshooting Diagram Last revised June 24 2014 RevisionHistory i 4 Power fan colour amp other Glossary of Terms Contact Support Power fan colour amp other Includes the following Lamp issues Fan failure Overheating Reset lamp hours under Lamp error No display fan i Projector keeps colour wheel Lamp shattered shutting down issues intermittently ast revised une 24 204 4 1 NO display fan colour wheel issues Glossary of Terms Off What the status of the diagnostics LED Off Solid red The unit does not have sufficient Error fan colour power or is not wheel failure plugged in No display fan colour wheel issues What is the status of the POWER LED Flashing red Temperature limit exceeded Solid amber What is the status of the diagnostics LED Off Flashing red Projector is in standby mode Lamp error Flashing amber What is the status of the diagnostics LED
21. ur wheel failure 4 This one results in the d projector turning off Power cycle the PRESSE Yes Issue resolved seconds Is the issue resolved d Follow the PrE ORRE Yes Issue resolved instructions Isthe 4 issue resolved For further assistance please contact SMART Technical Support Glossary of Terms UX60 Troubleshooting Diagram Revision History Last revised June 24 2014 GIO ssary OT TEFMS Fan failure Power cycle the projector for 30 Yes seconds Is the issue resolved For further assistance please contact SMART Technical Support Contact Support Issue resolved UX60 Troubleshooting Diagram CS 1 a t AE 0 o OM 4 l P Ary eC Faure it a exceed e i L a st r evi se d Ju ne 2 4 20 1 4 Enr La Ll Sd il n i F7 We l vi i A Ir al ww W ww Ww Wt WD Ge Revisi ion Histo ry Glossary of Terms Contact Support Temperature limit exceeded Is the unit too close to the roof under a ae Yes Issue resolved light or otherwise unable to cool down properly Follow the instructions for cleaning the Yes Issue resolved projector Is the issue resolved Unplug the projector for 60 seconds and Yes Issue resolved replug Is the issue resolved For further assistance please contact SMART Technical Support Last revised June 24 2014 Glossary of Terms Projector is in standby mode Bypass th
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