ssd support solutions
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1. To view the above PDFs Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0638956EN00 Solution Usage 0 Description Unable to access All Active Solutions on NSSG Web Support Solution CAUSE Certain end user permissions are in place to prevent unauthorized access Unfortunately some technicians are also locked out SOLUTION Here is the All Active Solutions for the IP711 URL http techweb konicabt com WebSolution ip7 11 pdf document Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0639787EN00 Solution Usage 0 Description Does this controller support the WATERMARK feature Solution This can be set up from the SETUP tab on the print controller by performing the following 1 Right click on the IP711 printer controller driver 2 Select PROPERTIES 3 Select PRINTING PREFERENCES 4 Enter the desired Watermark on the SETUP tab Solution ID TAUS0641415EN00 Solution Usage 0 Description In PageMaker for Macintosh 9 the finishing options are not2. IKONICA MINOLTA SSD SUPPORT SOLUTIONS IP 711 ALL ACTIVE SOLUTIONS October 2006 This document contains information that was exported directly from Konica Minolta s SSD Support knowledge base Some solutions may contain hyperlink references which originally contained links to graphic or text files If you wish to view these files you must access the solutions via SSD CS Expert Support on Konica Minolta s website www kmbs konicaminolta us Legal Notice This document is designed as a diagnostic tool primarily for Konica Minolta s support personnel and authorized service representatives Konica Minolta recommends that all service be performed by an authorized service representative Users are responsible for seeking advice of a Konica Minolta authorized service representative regarding the information opinion advice or content of this document USER AGREES THAT USE OF THIS DOCUMENT IS AT USER S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDED ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF EXCLUSION IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY DAMAGES INCLUDING WITHOUT LIMITATION DIRECT INDIRECT INCIDENTAL SPECIAL CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF
3. 7020 IP 421 7022 IP 422 7022 IP 423 7025 IP 421 7030 IP 421 7033 IP 402 7033 IP 411 7035 IP 421 7040 IP 402 7040 IP 411 7045 IP 431 7050 IP 201 7050 IP 301 7050 IP 302 7055 IP 303 7055 IP 304 7060 IP 302 7060 IP 304 7065 IP 303 7065 IP 304 7075 IP 601 7085 IP 602 7130 IP 422 7130 IP 423 7135 IP 423 7145 IP 423 7150 IP 302 7150 IP 304 7155 IP 511 7165 IP 511 Force 50 IP 301 Force 50 IP 302 Force 60 IP 302 Force 60 IP 304 Force 65 IP 511 Force 75 IP 601 Force 85 IP 602 KL 3015 Konica Minolta KM 1050 KM 350 250 200 KM 500 420 KM 7085 IP 602 KM 7145 IP 432 KM 7222 IP 424 KM 7228 IP 424 KM 7235 IP 424 KM 7255 IP 511A KM 7272 IP 511A KM 750 600 KM 920 KM C250 KM C351 KM C352 C300 KM C450 KM Di2010 PCL5e KM Di2010f PCL5e KM Di2510 PCL5e KM Di2510f PCL5e KM Di3010 PCL5e KM Di3010f PCL5e KM Di470 PCL5e KM Di552 PCL5e KM Pi7200E PCL5e KM mc2450 PPD Copyright 2006 Konica Minolta Business Solutions U S A Inc October 2006 14 IP 711 KM mc5450 PPD KM mc7450 PPD Magicolor 2350 Magicolor 3300 PPD Magicolor 7300 PPD PagePro 9100 PPD Minolta Minolta Di2010 PCL5e Minolta Di2010f PCL5e Minolta Di2510 PCL5e Minolta Di2510f PCL5e Minolta Di3010 PCL5e Minolta Di3010F PCL5e Minolta Di3510 PCL5e Minolta Di3510f PCL5e Minolta Di470 PCL5e Minolta Di552 PCL5e Minolta Pi1802 1502e PCL5e Minolta Pi3500 Minolta Pi3502 PCL5e MS Minolta Pi5500 MS Minolta Pi5501 PCL5e MS Minolta
4. 5 Click the Advanced tab 6 Uncheck the Show informational notifications for local printers check box 7 Uncheck Show informational notifications for network printers check box 8 Uncheck Notify when remote documents are printed check box 9 Click Apply 10 Click OK Trademark ownership information Solution ID TAUS0655694EN00 Solution Usage 0 Description Are Konica Minolta MFP s comaptable with Category 6 cable standard Solution Konica Minolta MFP s are fully comaptable with Category 6 cable standard Category 6 cable is a cable standard for Gigabit Ethernet and other network protocols that is backward compatible with the Category 5 5e and Category 3 cable standards Cat 6 features more stringent specifications for crosstalk and system noise The cable standard is suitable for 10BASE T 100BASE TX and 1000BASE T Gigabit Ethernet connections It provides performance of up to 250 MHz Solution ID TAUS0656768EN01 Solution Usage Description What Konica Minolta print drivers will come bundled with Windows Vista Copyright 2006 Konica Minolta Business Solutions U S A Inc October 2006 13 IP 711 Solution The following list of drivers were included in a recent Vista release candidate and should be representative of what is included in the final retail product These include a large number of legacy Konica Minolta and Konica Minolta drivers Unless otherwise noted the majority of the drivers are Postscript Konica
5. THIS DOCUMENT Copyright 2006 Konica Minolta Business Solutions U S A Inc IP 711 Solution ID TAUS0620964EN00 Solution Usage 5 Description Installation Guide 1P711 Solution IP711 Installation Guide Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0624613EN00 Solution Usage 3 Description Job has been done improperly check the record message on the operation control panel when printing with Copy Track turned on and using an IP 711 controller Solution CAUSE With Copy Track enabled there is no Access number assigned in the driver or the Access number box has not been check off Enabled SOLUTION With Copy Track enabled on the copier check the IP 711 driver to ensure there is an Access number and it is enabled checked off Perform the following steps 1 Right click on the driver and select Properties 2 Click on Printing Preference 3 Select the Job Management tab 4 Check off the Access Code box enable It and put in the corresponding Acess Number which was assigned when set up Copy Track on the copier Example 001 002 003 etc Solution ID TAUS0626693EN00 Solution Usage 3 Description How to change the default settings for the Scan Mode Solution
6. To specify the default settings of the Scan Mode perform the following 1 Press the Scan key on the copier operation panel to enter the Scan Mode 2 Select the setting to make the default value in the Scan Mode 3 Press the Utility key 4 Touch the Input key 5 Touch the Reset Mode key 6 Touch Scan followed by Set up Mode 7 Touch OK Note You can set the default settings of the Scan Mode to factory default by touching Factory Default Solution ID TAUS0620961EN00 Solution Usage 2 Description User s Manual IP711 Solution IP711 User s Manual Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0623365EN00 Solution Usage 2 Description C WINNT Explorer exe error window is displayed when attempting to select the printer properties of the PCL5c driver on a Microsoft Windows NT or Windows 2000 client Copyright 2006 Konica Minolta Business Solutions U S A Inc October 2006 IP 711 Solution CAUSE This issue may appear immediately following the installation of Microsoft s service pack SP4 for Windows NT or Windows 2000 operating systems SOLUTION Download the revised PCL5c printer driver version 2 02 filename 13zbdr2k202s1 exe from Konica s FTP si
7. can receive it giving an extra layer of protection to SUS shops If any of these scenarios applies here are some resources Start with the free Microsoft tool at http snipurl com 8gjw It includes an executable a script ADM template to use with Group Policy and sample E mail text to be used to inform users on how to block and unblock delivery of XP SP2 Note Refer to the following linlks for more information about blocking http snipurl com 8gjx http snipurl com 8gjz http snipurl com 8ei8 For those who like to do things the hard way the Registry can be edited to block XP SP2 delivery Go to the following key HKEY_LOCAL_MACHINE Software Policies Microsoft Windows WindowsUpdate and add the new value DoNotAllowXPSP2 Set the value to 1 This will block delivery of XP SP2 via SUS or Automatic Updates for up to 120 days Removing the value will allow delivery of XP SP2 as will the passage of time This isn t a permanent solution it just affords a little more breathing room And finally do not believe everything read or heard Contrary to some rumors XP SP2 does not break things it fixes things Sometimes closing holes means good software will need to be revised or reonfigured Note Most of the Microsoft URLs referenced above are very long the snipurl versions do not break and will not expire CAUTION Incorrectly editing the registry may severely damage the system Before making changes to the registry back up any valued data on
8. list and then click Delete Click Yes when prompted to confirm the deletion 8 Locate and then expand the following registry key HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Control Print Environments Windows NT x86 Drivers The registry entries for the printer drivers that are installed on the computer are stored in the Version x subkey or subkeys where x is a number typically 2 or 3 9 Expand the Version x subkey or subkeys and then delete the printer driver entries To do this right click each printer driver subkey and then click Delete Click Yes when prompted to confirm the deletion 10 Locate and then expand the following registry key HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Control Print Monitors View the list of subkeys There should only be the following subkeys for the default print monitors BJ Language Monitor Local Port PJL Language Monitor Standard TCP IP Port USB Monitor 11 If there are any subkeys other than the subkeys that are listed in step 10 follow these steps a On the File menu click Export b In the File Name box type a descriptive name for this key for example type MonitorsRegkey and then click Save Use this backup of the HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Control Print Monitors registry key to restore the key iif any problems occur after completing this procedure c Delete all the subkeys other than the subkeys that are listed in step 10 11 To do this right click each subkey that
9. the computer ra D0Aa00p Trademark ownership information Solution ID TAUS0630917EN00 Solution Usage 0 Copyright 2006 Konica Minolta Business Solutions U S A Inc October 2006 IP 711 Description Cannot print or print preview a web page after installing Microsoft Windows XP SP2 Solution CAUSE The web page includes an ActiveX object For security reasons the printing function is blocked SOLUTION The only way for an end user to print the page is to turn off a Windows registry setting called local machine zone lockdown Microsoft advises against this as it lowers security WARNING In Windows system configuration information is centrally located in the registry While this simplifies the administration of a computer or network one incorrect edit to the registry can disable the operating system The following list provides some best practices for using the registry and Registry Editor safely 1 Before making changes to the registry make a backup copy 2 Back up the registry by using a program such as Backup After making changes to the registry create an Automated System Recovery ASR disk For troubleshooting purposes keep a list of the changes you make to the registry For more information see System State data 3 Do not replace the Windows registry with the registry of another version of the Windows or Windows NT operating systems 4 Use reliable tools and programs other than Registry Editor to edit the regist
10. the size does not match a paper mismatch error will be displayed on the display panel Solution ID TAUS0623442EN00 Solution Usage 1 Description How to disable FTP printing on the IP711 Solution To disable FTP printing perform the following 1 Access MIB Browser Management Information Base 2 Set the browser to SNMP version 1 3 Access the SET command in the browser 4 Enter OID Object Identifier No of 1 3 6 1 4 1 2590 1 1 2 1 5 7 6 1 1 2 1 Note The syntax should be set to integer type 5 Set the OID value to 2 1 Enable 2 Disable 6 Open Command Prompt window 7 Type FTP IP711 s TCP IP address The ftp connect Connection refused message should be disable with the OID value set correctly Trademark ownership information Solution ID TAUS0621189EN00 Solution Usage 0 Description Does the IP711 require the engine hard drive HD131 to print Solution The IP711 will perform basic printing without an HD131 8020 8031 IP711 System Configurator Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0621311EN00 Solution Usage 0 Description Service Training Workbook IP711 Solution For information about the Service Training Workbook for the IP711 see Media Bu
11. M PS v2 0 EFI Fiery X3e 22C KM PS v2 0 eu EFI Fiery X3e 31C M PS v1 0 EFI Fiery X3e 31C M PS v1 0 eu EFI Fiery X3e 31C M PS v1 0 jp EFI Fiery X3e 31C M PS v1 1 EFI Fiery X3e 31C M PS v1 1 eu EFI Fiery X3e 31C M PS v1 2 EFI Fiery X3e 31C M PS v1 2 eu EFI Fiery X3e 31C M PS v2 0 EFI Fiery X3e 31C M PS v2 0 eu EFI Fiery X3e 50C K v1 0 Copyright 2006 Konica Minolta Business Solutions U S A Inc October 2006 11 IP 711 EFI Fiery X3e 50C K v1 0 eu EFI Fiery X3e 50C K v1 0 jp EFI Fiery X3e 65BW M EFI Fiery X3e 65BW M eu EFI Fiery X3e 7255BW KM EFI Fiery X3e 7255BW KM eu EFI Fiery X5 85BW M v1 0 EFI Fiery X5 85BW M v1 0 eu EFI Fiery Z4 08C M jp EFI Fiery Z4 08C M v3010 104 EFI Fiery Z4 20C M v1 01 EFI Fiery Z4 20C M v1 01 eu EFI Fiery Z5 08C M v3011 103 EFI Fiery Z5 20C M v1 02 EFI Fiery Z5 20C M v1 02 EFI Pi5500 Trademark ownership information Solution ID TAUS0646880EN00 Solution Usage 0 Description Does Konica Minolta provide support for Equitrac products Solution For Equitrac technical support information please visit http www metrics com Support URL http www metrics com Support or contact trained Support Engineers by telephone at 519 885 2458 by fax at 519 746 7931 or via E mail at support metrics com Note Technical Support is available Monday through Friday 8 AM to 6 PM EST Trademark ownership information FILE V TEXT WTRADEMRK TXT NEW Solution ID TAUS0646920EN00 Solution Usa
12. NS Suffix IP Address Subnet Mask and Default Gateway will be displayed Note To view the entire syntax selection for ipconfig type ipconfig Trademark ownership information Solution ID TAUS0624707EN00 Solution Usage 0 Description ACCESS CODE INVALID message when printing from Microsoft Windows 95 98 ME through a Windows 2000 or 2003 server Printing from Windows Copyright 2006 Konica Minolta Business Solutions U S A Inc October 2006 IP 711 NT 2000 XP through the same queue is fine Solution CAUSE A possible corrupt spooler that only affects printing from non NT based workstations SOLUTION Delete the printer and all associated driver files and then reload the drivers For more detail refer to Microsoft Knowledge Base Article 260737 Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0627737EN00 Solution Usage 0 Description What is the default Network Management Utility administrator password Solution The default password is 0000 Note This password is set in TECH REP MODE Solution ID TAUS0629411EN00 Solution Usage 0 Description Will Microsoft Windows XP Service Pack 2 create printing problems Solution Service Pack 2 SP2 is in many ways a
13. Pi6200 Minolta Pi6500e PCL5e Minolta Pi6500 Pro PCL5e MS Minolta Pi7200e PCL5e Minolta Pi7500Ver2 PCL5e MS Minolta Pi8500Pro PCL5e Copyright 2006 Konica Minolta Business Solutions U S A Inc 15 October 2006
14. accessible Solution PageMaker does use the installed PPD for obtaining printer options The options must be installed in PageMaker also Use the Following procedure Launch PageMaker Select File Print features Scroll all the way to the bottom and select the printer options there The finishing features will be available Solution ID TAUS0642132EN00 Solution Usage 0 Description Scrambled characters when printing from Adobe Acrobat using the PCL driver Solution CAUSE The fonts used in the document are not resident on the local PC Copyright 2006 Konica Minolta Business Solutions U S A Inc October 2006 10 IP 711 SOLUTION When printing in Adobe Acrobat click on Advanced button in print properties then choose Print as Image Trademark ownership information Solution ID TAUS0642355EN00 Solution Usage 0 Description Mail Merge staples all pages together but end user would like to separate mail merge into separate jobs based by name or address Solution Download and import word_mail_merge_printing URL http techweb konicabt com tpm media word_mail_merge_printing pdf into normal dot Set up the driver you want to use as the default and then set the finishing features desired in Printing Preferences Run normal dot under macros you should be presented with a question of how many sections are in the merge i e how many pages before the next name or address in the merge Solution ID TAUS0643943EN00 Sol
15. ation Solution ID TAUS0623058EN00 Solution Usage 0 Description Multiple scan blocks cannot be selected with the TWAIN driver Solution CAUSE Before selecting scan blocks Separate Scan is not selected or after specifying a block by a rectangle Select button is not clicked before specifying the next block SOLUTION Before scanning from application check Separate Scan Specify the block by a rectangle and then click Select button every time specifying the next block Note Some applications do not support the multi block multi page scan i e Adobe Acrobat Microsoft Office etc Konica has confirmed that the following applications support this function Adobe PhotoShop Imaging ePware and Docuworks Trademark ownership information Solution ID TAUS0623324EN00 Solution Usage 0 Description How to change the location of the spool file in Microsoft Windows 2000 Solution Changing the location of the spool file in Windows 2000 Note The latest version of Windows Media Player URL http www microsoft com windows windowsmedia download default asp must be installed to view the link Copyright 2006 Konica Minolta Business Solutions U S A Inc October 2006 IP 711 Trademark ownership information Solution ID TAUS0623359EN00 Solution Usage 0 Description Unable to scan multiple pages to E mail addresses Solution CAUSE File format not set to Adobe Acrobat PDF SOLUTION To set
16. f the PCL driver on a Microsoft Windows XP workstation with a small inkjet printer connected via a parallel connection Solution CAUSE A third party printer driver or a third party service prevents adding printers or the third party printer driver or third party service affects the functionality of a newly installed printer Note As an example this issue may occur if the Lexmark print service LexBce Server service is installed and is running on the computer before another printer is added SOLUTION To resolve this issue follow these steps 1 If the Lexmark print service is installed on your computer turn off the LexBce Server service To do this Click Start right click My Computer and then click Manage Expand Services and Applications and then click Services In the right pane right click LexBce Server and then click Properties On the General tab in the Startup type list click Disabled Under Service status click Stop and then click OK Right click the Print Spooler service and then click Start if it is stopped Quit Computer Management 2 Test whether the issue is resolved If the issue is resolved the remaining steps are not required If the issue is not resolved go to step 3 and then follow the remaining steps 3 Start the computer in Safe Mode For additional information about how to start the computer in Safe Mode click Start click Help and Support type safe mode in the Search box press the ENTER
17. ge 0 Description Following a Novell NDPS or iPrint installation the Windows print driver is configured with default settings ONLY on the client workstation Solution CAUSE Novell NDPS or iPrint drivers are migrated from the Novell server to clients in a non configured format This is because the driver is not actually installed on the Novell server In the Novell environment the server simply holds and then pushes the non configured driver files to the client In a Windows server environment the Windows driver is installed on the server and can be configured prior to roll out to the clients SOLUTION It is possible to roll out configured drivers from in a Novell environment Novell s ZenWorks allows the Novell administrator to create a snapshot of a client workstation before and after the driver is installed and configured This snapshot can then be migrated to the user s workstations resulting in a configured driver installation Using ZenWorks to migrate a configured driver will vary based on Netware version ZenWorks version NDPS version and Windows client version Therefore step by step instructions to perform this operation are not available The Novell administrator at the location would be responsible for implementing this procedure Third party print driver configuration applications URL http www printerpropertiespro com for Novell are also available Please consult the vendor s for implementing these solutions Trademar
18. he section that reads Page Definition choose Printer Page Types 5 Click on the button that reads Add Inthe Name section give this definition a name Corel recommend s that you identify the tray you want to print from an example would be tray 1 tray 2 and so forth 7 Inthe Type section select the stationary tray you will print from For example select the letterhead type when printing on letterhead stationary otherwise select standard paper size when there is no option 8 In the Size section select the appropriate stationary size When selecting paper that is not the standard size select User Defined Size and enter in the Height and Width below 9 In the Source section select the tray where the stationary is located 10 On the right hand side of the screen in the section that reads Show Page Size for make sure that only the current printer is selected 11 Click on OK 12 Follow the steps outlined above once for each tray that you have Next to print a document from a specific tray just go to the beginning of the document then go into page setup to select the page definition then print The document will now print from the appropriate tray Mi D D Trademark ownership information Copyright 2006 Konica Minolta Business Solutions U S A Inc October 2006 IP 711 Solution ID TAUS0638864EN00 Solution Usage 0 Description Spooler subsystem app has encountered a problem and needs to close message following installation o
19. is not on the list and then click Delete Click Yes when prompted to confirm the deletion 12 If a local printer is attached disconnect the printer cable from the computer and then restart the computer 13 Verify that the Print Spooler service is running To do this follow these steps a Click Start right click My Computer and then click Manage b Expand Services and Applications and then click Services c In the right pane right click the Print Spooler service and then click Start if it is stopped d Quit Computer Management 14 Reconnect the printer cable to the computer add the printer and try to print a test page To add the printer follow these steps a Click Start and then click Printers and Faxes POLO Q Copyright 2006 Konica Minolta Business Solutions U S A Inc October 2006 IP 711 b Click Add a printer The Add Printer Wizard starts c Follow the instructions in the Add Printer Wizard to install the printer Notes For additional information about how to manually remove printer drivers refer to article number 135406 in the Microsoft Knowledge Base For additional information about how to troubleshoot printing problems in Windows XP refer to article numbers 314085 and 308028 in the Microsoft Knowledge Base If unfamiliar with the registry or registry editor refer to Windows registry tips and guidelines URL http techweb konicabt com tpm media registry_guide pdf for additional information
20. k ownership information Solution ID TAUS0648613EN00 Solution Usage 0 Description How to ping in a Macintosh Solution To ping a Macintosh perform the following 1 Double click the Finder 2 Select Applications Copyright 2006 Konica Minolta Business Solutions U S A Inc October 2006 12 IP 711 3 Select Utilities 4 Select Terminal 5 From the Terminal window type the standard ping command Trademark ownership information Solution ID TAUS0651091EN00 Solution Usage 0 Description Maximum number of users allowed to be logged into Command WorkStation concurrently Solution The maximum number of users is 4 Exceed the maximum and there is the possibility that Command WorkStation will not automatically update each client Trademark ownership information Solution ID TAUS0651146EN00 Solution Usage 0 Description What is the default controller peripheral setting for the IP711 Solution The default Controller Peripheral Setting for the IP711 is 0 This can be set in Tech Rep Service Mode under the System Input Peripheral Setting Solution ID TAUS0653463EN00 Solution Usage 0 Description How to disable the print notification message when printing from Microsoft Windows XP Solution To disable the print notification message when printing from Microsoft Windows XP perform the following 1 Click the Start menu 2 Select Printers and Faxes 3 Click the File menu 4 Select Server Properties
21. key and then click the Start Windows in Safe Mode topic 4 Start Microsoft Windows Explorer then delete all the files and the folders in the following where C is the drive that Windows XP is installed C Windows System32 Spool Printers C Windows System32 Spool Drivers w32x86 5 Start Registry Editor To do this click Start click Run type regedit in the Open box and then click OK WARNING Incorrectly editing the registry may severely damage the system Before making changes to the registry back up any valued data on the computer Konica Minolta is not responsible for any system errors that may result from using a registry editor incorrectly 6 Locate and expand the following registry key HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Control Print Environments Windows NT x86 View the list of subkeys There should only be the following subkeys Drivers Print Processors 7 lf there are any subkeys other than the subkeys that are listed in step 6 follow these steps a On the File menu click Export b In the File Name box type a descriptive name for this key and then click Save for example type WindowsNTx86regkey Use this backup of the HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Control Print Environments Windows NT x86 registry key to restore the key if any problems occur after completing this procedure c Delete all the subkeys other than the subkeys that are listed in step 6 To do this right click each subkey that is not on the
22. lletin 101 Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Solution ID TAUS0621398EN00 Solution Usage 0 Description LPR printing is slow or hangs with Microsoft Windows NT 4 0 Delays or failures may result when you print to a Windows NT 4 0 print server connected through line printer remote LPR to a shared printer using the Line Printer Daemon LPD service CAUTION This solution contains information about editing the registry Before editing the registry understand how to restore it if a problem occurs For information about how to do this view the Restoring the Registry URL http techweb konicabt com tpm media restore_registry pdf Help topic in Regedit exe or the Restoring a Registry Key URL http techweb konicabt com tpm media restore_regkey pdf Help topic in Regedt32 exe Solution CAUSE With Windows NT 4 0 Service Pack 3 and later the default TCP Ports for LPR are 721 731 The symptom only occurs if 11 or more jobs are simultaneously spooled in an NT spooler Once the 11th job reaches the spooler all jobs will pause for approximately 3 minutes between jobs Changes can be made so that ports greater than 1 023 can be used to prevent LPR from running out of available ports or conflicting with reserved ports There is a registry e
23. ne the correct PPD for the printer 2 On the general tab of the print dialog box click the Use PPD checkbox If a PPD has not been previously loaded a Select PPD File dialog will appear 3 Browse to the folder containing the PPD search ppd will locate the proper folder Select the PPD stated on the Windows test page and click OK 4 Once the PPD is selected click on the Properties button in the print dialog and choose the proper paper size and orientation The document should then print properly Trademark ownership information Solution ID TAUS0623148EN00 Solution Usage 1 Description How to select envelopes sizes for Tray 1 Solution Envelope sizes are not pre set for Tray 1 but have to be programmed first in order to be selected To set and select an envelope size perform the following 1 From the BASIC tab of the copier display select PAPER 2 Select tray 1 and then press SIZE CHANGE 3 Press CUSTOM SIZE 4 Using the diagram of the paper orientation on the display use X Y and the up down arrows to input the size of the envelope 5 Press SIZE REGISTRATION and then either size 1 or 2 to store the size for quick recall Copyright 2006 Konica Minolta Business Solutions U S A Inc October 2006 IP 711 6 Select the size and press ENTER twice 7 After this select the stored size from the custom size screen If the matching size envelope is selected in the print driver envelopes will be pulled from Tray 1 If
24. new XP and there is no way to test every possible combination of hardware and software on which it might be installed Practice due diligence and evaluate the specific XP deployment before installing XP SP2 There are several pre installation steps that should be considered 1 Understand the benefits of installing the service pack Malware attachment warnings Malware download warnings Pop up blocker Firewall turned on by default Windows Security Center GUI that lets end users see and manage security settings this can be blocked in a managed environment Enhancements to auto updates including improvements for dial up users Better management of browser add ons and e mail addresses A new wireless deployment wizard useful for small businesses 2 Grab a copy of the recovery document from http snipurl com 8gju This document discusses how to recover from a problem XP SP2 installation Please take the precaution of printing out the recovery instructions Hopefully they will never have to be used At any rate be prepared when priorities change and XP SP2 must be installed immediately When rushed looking for recovery information before installing may end up being an after thought Windows XP SP2 is also an issue for IT departments using SUS for updates since it may need to be blocked from some SUS client computers and approved for others Remember that the service pack will have to be approved in the SUS server database before clients
25. ntries that allow line printer remote LPR to use any available port higher than 1 023 With this entry LPR is no longer restricted to only using the 11 TCP Ports 721 through 731 and will not conflict with reserved ports even on very busy print servers Copyright 2006 Konica Minolta Business Solutions U S A Inc October 2006 IP 711 SOLUTION In Service Pack 3 or later a new registry entry is automatically generated when a new LPR port is created This setting is defined on a per printer port basis and defaults to 0 which is RFC compliant To enable individual IP address ports to use TCP ports 1024 and higher apply Service Pack 3 or later and then perform the following steps 1 Start Registry Editor Regedt32 exe and go to the following key HKEY_LOCAL_MACHINE SOFTWARE Microsoft LPDSVC lpr WARNING Using Registry Editor incorrectly can cause serious problems that may require reinstallaton of the operating system Konica or Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved Use Registry Editor at your own risk Notes a For information about how to edit the registry view the Change Keys And Values Help topic in Registry Editor Regedit exe or the Add and Delete Information in the Registry and Edit Registry Information Help topics in Regedt32 exe b Back up the registry before editing it and update your Emergency Repair Disk ERD 2 The installed LPR ports will be displa
26. ry 5 Incorrectly editing the registry may severely damage the system Use tools and programs that provide safer methods for editing the registry 6 Never leave Registry Editor running unattended Trademark ownership information Solution ID TAUS0630932EN00 Solution Usage 0 Description Unable to print after installing Microsoft Windows XP SP2 Solution CAUSE The printer driver is corrupt SOLUTION Uninstall and then reinstall the printer driver If that does not work uninstall SP2 then uninstall the printer driver reinstall SP2 and reinstall the printer driver Trademark ownership information Solution ID TAUS0638799EN00 Solution Usage 0 Description When printing from WordPerfect version 10 11 or 12 paper will not pull from the specified paper tray when selected from the print driver Solution CAUSE Paper tray calls must be made within the application using page setup Tray call settings in the driver are over ruled by page definitions established from the application SOLUTION Page definitions have to be created within the File menu and selecting Page Setup A page definition has to be created for each tray on the printer The default page definition used in new documents is the letter definition These definitions are printer specific and should be created in the printer page types section Launch WordPerfect Go to the File Menu and select Page Setup 3 Click on the tab that reads Page Setup 4 In t
27. te Print Driver Selector URL http www konicabt com Support Drivers on the Konica website and on the FTP site Trademark ownership information Solution ID TAUS0620967EN00 Solution Usage 1 Description System Configurator IP711 Solution 8020 8031 IP711 System Configurator Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0621188EN00 Solution Usage 1 Description Scan to E mail multiple originals scanned through the RADF are E mailed individually as single page PDF files Solution CAUSE The engine hard drive is not installed SOLUTION Install the engine hard drive HD 131 10GB Item 960830 When using Scan to E mail with the hard drive installed multipage originals scanned through the RADF are E mailed as a single multi page PDF Solution ID TAUS0623119EN00 Solution Usage 1 Description CorelDRAW 9 is not positioning the image correctly on the output Solution CAUSE CorelDRAW will not print correctly if the PPD PostScript Printer Description is not installed correctly within CorelDRAW SOLUTION To make the CorelDRAW output print in the proper orientation install the PPD by performing the following 1 Print out a Microsoft Windows test page and determi
28. the file format to PDF perform the following 1 Select the Scan button 2 Select Scan Mode tab 3 Select Color File 4 Select PDF file format 5 Select Document Set tab Select Separate Scan Note The E mail destination is determined by the index list or the address that has been entered D Trademark ownership information Solution ID TAUS0623858EN00 Solution Usage 0 Description Scan error log list Solution The Scan error log list provides some detail on the Scan error logs that are recorded on the main body Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http Wwww adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0624402EN00 Solution Usage 0 Description Duplexed print jobs print out simplex Solution CAUSE The mixed originals option is selected in the driver SOLUTION This is a product limitation Even though this may be an allowed copying function and the driver allows these functions to be selected selecting the mixed original option in the driver will produce a less than desired finishing output Solution ID TAUS0624674EN00 Solution Usage 0 Description What is the command to view the PC TCP IP address on a Microsoft Windows XP client Solution At the command prompt type ipconfig The Connection specific D
29. ution Usage 0 Description The printer will not wake up out of power save mode after replacing or upgrading controller Solution CAUSE Incorrect installation procedure SOLUTION When replacing or upgrading the controller remove the DIMM from the f board Solution ID TAUS0644113EN00 Solution Usage 0 Description Are Macintosh OS 10 4 drivers available or can OS 10 2 10 3 drivers be used on OS 10 4 Tiger Solution Macintosh OS 10 4 Tiger currently ships with print drivers from EFI It is recommended to use these drivers rather than non certified drivers that may ship with the controller It is not recommended to use OS 10 2 or 10 3 drivers in 10 4 unless there are no alternatives The native OS 10 4 drivers are only for use with EFI Fiery controllers and are not intended for use with legacy Konica controllers The following is a list of EFI drivers that ship with OS 10 4 EFI Fiery S300 31C M PS v1 0 EFI Fiery S300 31C M PS v1 0 eu EFI Fiery S300 31C M PS v2 0 EFI Fiery S300 31C M PS v2 0 eu EFI Fiery S300 50C K v1 1 EFI Fiery S300 50C K v1 1 eu EFI Fiery S300 50C K v1 1 jp EFI Fiery X3 55BW M PS v2 0 EFI Fiery X3 55BW M PS v2 0eu EFI Fiery X3 65BW M Pro v1 0 EFI Fiery X3 65BW M Pro v1 0 eu EFI Fiery X3 75BW M PS v2 0 EFI Fiery X3 75BW M PS v2 0 eu EFI Fiery X3e 08C M jp EFI Fiery X3e 08C M v3011 103 EFI Fiery X3e 20C M v1 0 jp EFI Fiery X3e 20C M v2 0 EFI Fiery X3e 20C M v2 0 eu EFI Fiery X3e 22C KM PS jp EFI Fiery X3e 22C K
30. yed on the right of the window On the far right there will be a data value of 0 or 1 in parenthesis The data value of 0 indicates that this LPR port uses ports 721 731 which is the default The data value of 1 indicates that this LPR port uses any port greater than 1024 3 To change a LPR port to use a port greater than 1024 perform the following a Double click the entry to view the Edit DWORD Value window b Change the value data from 0 to 1 and then click OK Repeat steps a and b as required to change other LPR ports Close the Registry Editor window Restart the Spooler Service for the changes to take affect Type the following command at a command prompt net stop spooler f To restart the Spooler service type the following command at a command prompt net start spooler 4 For more detailed and updated information see Microsoft Knowledge Base Article 179156 Note The reference links are live in the document 5 To view any PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html oan Trademark ownership information Solution ID TAUS0623010EN00 Solution Usage 0 Description Where to get an TCP IP address calculator Solution A freeware version of a TCP IP address calculator or a TCP IP subnet calculator Trademark ownership inform
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