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op5 Monitor user manual

1. f Choose whether to include soft states or only use hard states in the report FJ C include soft states How to assume first host and service state id First assumed host state Fi First assumed service state First Real State First Real State alk Choose between e Current state The state the host or service has at the moment when the report is created e Unspecified No value given at all e First Real state Here the first real state OK or not found in the logs will be used e Host UP Service OK This force the first state to be assumed to be UP or OK depending of if it is a host or service Host Down Service Critical or Warning This force the first state to be assumed to be Down or Critical Warning depending of if it is a host or service e Host Unreachable Service Unknown This force the first state to be assumed to be Unreachable or Unknown depending of if it is a host or service If you like to save your report already here in this state check the Save report box and type in the name of the report This can be done later FJL Save report 1 If there is no information about the host or service in the current log file op5 Mon itor can assume status of the host service 102 Reporting op5 Reports 9 Check Cluster mode to create the report where the group logic is reversed so that the OK UP time is calculated using the most positive service host state of the selected objects E C cluster
2. function Short parameter Long parameter Description servicegroup Search for service groups si AND statusinformation Search for Status information using the output from the latest service host check The AND operator is used to filter records based on more than one condition 17 18 The GUI Searching C op5 Short parameter Long parameter OR The OR operator is used to filter records based on more than one condition Note Remember to not use any space between the and the search string Advanced search examples Example l Example 2 Example 3 Example 4 Search for hosts containing a certain string in the host name If you want to search for hosts only containing server in the host name just enter the following in the search field h server or host server Press enter to perform the search Perform a search combining both hosts and services in the query In this example we want to find all services called either ping or http running on hosts called something like win or linux The query would then be h win OR linux AND s ping OR http Search for Status Information To search for hosts and services having a certain string in their status output you shall write a query like this si Connection refused By using the si search term and you will search the output from the latest check Show all hosts or services You may also get a list of all services and a
3. ops Monitor user manual op5 Monitor user manual 5 Version 5 6 Rev 1 0 0 Op op5 Monitor user manual Version 5 6 Rev 1 Author Professional Services 2012 op5 AB op5 and the op5 logo are trademarks servicemarks registered servicemarks or registered trademarks of ops AB All other trademarks servicemarks registered trademarks and registered servicemarks mentioned herein may be the property of their respective owner s The information contained herein is provided AS IS with NO WARRANTY OF ANY KIND INCLUDING THE WARRANTY OF DESIGN MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE op5 web site Wwww ops com op5 support www op5 com support op5 and the op5 logo are trademarks servicemarks O 5 registered servicemarks or registered trademarks of op5 AB O Contents Contents Introduction ADOUL IMEFOGUCTION raice EA EAN 1 USING this MANU Al cccah cnccs tee idedesederacvccasccaacetastincedtee seta send satertienaaduvesiecuntanvsiceiueniiies 2 PUDOUC ODD MONITOI vrisni nia a a e 3 The GUI ADOULTANS etait nate ch a a E e a o beds 5 IN AV CALL OU cs atc ease sao e a ae 6 BV SUP SO sas rc rctne cae one esas E tea neta a afte E cere ae 6 MOGI QING TOGOU wacatnccneb et cc eile oth ote etek cla babsh Stl ek Lai ee 6 Ma MENU isien a a outa f Hide and show parts of the main MENU cccceccceeeeeeeeeeeeaeeeseeeceeeseeeeseeeaeeess 7 SCHON AME Main MMCMIU vac5everaictaatarereticantibsseaniveseis mete itasiea
4. Restoring a configuration backup on page 126 120 confguraion CQ Introduction Introduction The Configuration head line in op5 Monitor is all about configuring op5 Monitor Everything from you own password to hosts services notification escalations and so on is done here The Configuration head line is divided into the following parts e View config e Change password e Backup Restore e Configure will be covered in the chapter op5 Monitor configuration tool on page 105 Configuration 121 Cop entation a View config In many times you only need to view the configuration without changing it Then you should use View config instead of the op5 Monitor configuration tool This is a lot easier to get a more complete view ofall objects of the same types Viewing config Example 1 In this example we are going to view the hostgroups ordered by description 1 Click View config in the main menu tt View config As default hosts are shown Enter text to filter Object type Hosts 7 Hosts HOST NAME ALIAS DESCRIPTION ADDRESS PARENT MAX HOSTS CHECK ATTEMPTS 172 27 76 202 172 27 76 202 172 27 76 202 router1 5 down 1 down 1 1 2 3 4 switch1 5 2 Change Object type to host groups Object type Host Groups i 3 Click on the sort arrows in the description column 122 Configuration Opo o Maent My account My account contains a few settings including the possibillity to change your password H
5. 1h 21m ago All subelements are OK 2012 03 23 10 50 34 1h 21m ago OK user 0 50 nice 0 50 sys 4 30 iowait 0 50 irq 0 50 softirg 0 50 idle 96 69 2012 03 23 10 51 57 141d 16h 36m ago DISK OK free space 9838 MB 59 inode 97 2012 03 23 10 48 40 22d 6h 48m ago TCP OK 0 015 second response time on port 80 2012 03 23 10 52 06 20h 3m ago All subelements are OK 2012 03 23 10 52 06 1d 21h 51m ago The best state is OK 2012 03 23 10 52 06 1d 21h 51m ago Not enough subelements to be OK defined state CRITICAL op5 Monitoring 59 Business Process ee Business Object List all the Business process objects An object can be one of the following items Group Service Host Random value Constant value Rule Shows which rule is applied to the group For more information about the different rules see Rules types on page 136 in op5 Administrator manual Actions A list of action buttons Click the icons to Look up service host in op5 monitor Go to the configuration for the host or service Add sub element only available on groups Edit object Remove object Clone object only available on groups Last check This will show when the object was last checked The time on a group is the time for when the last sub element was checked Duration Displays how long the group or service has been in it s current state Status Information Displays in what state the current group 1s in For hosts and service
6. ANGI sstepnterinnceueiecaath gies E adawenelateneteeiacuet ieeneis eases 17 Advanced search CxaMpIeS tie eden tediod ekavaddcantesiataceelidind ace heresestiolorsanevis 18 Notes SCARS sc ise st rial ct sede a a a a 19 Limiting the number of result objects cccceccceececeeeeeeeeceeeeseeeeeeeesaeeesaees 19 Seal CS SUE asessicc is ou noe arenes date baa aacataecactelue tac ae datanetataesae 20 PROTOS FCG eoaie te Se ciewsicceanc vena E a sus tun tind heue neacueekeaabeiaseneucies 21 Pausing the page refresh ccccccccssccsececeeeceeeeeeseeseeeeeeeesseeseeeseueeseeeeaaees 21 Editino the FEMSS I UNIS maiieseroira nied dhainccettate e A esau 21 WIGELIUS dcia a 22 NVIGOGT WS beeroniameneisunn o a a OT 22 WV AG OT PANS aae N 23 Renaming the widget NEAdel ccccccceecceces cece eeseeeeeeeeeeseeeeeeseeeseeseeeseeeeeaaes 24 Colapse and expandera aa a aa a a 25 Contents WVIGOGSE SeN Saniter a 25 Extended widget SCUINGS a senncat aid aceaiaduaens indian cenauid ecteonendd andl nnaved duuananeddeneunwen 25 MANG WIG OU Taskir r sash a naladel E 27 Hiding widget Z nsen E E ee eater ee ae 27 VICITIDI SHINS LAN CCS crriesassntirewcutaticliariacaan aaclouanieedudalcaatsbardnaden See cedwainladadundaiwtndetdtnbedaie 2 MOVING WIGG CLS susina E E E E 28 Restoring to factory settings ccccccccsccceecceeeeeeeteeeeeeeeeeeseeesseeseenseeseenaes 29 Create YOU OWN WIAgEIS cronain A ai 29 Monitoring PDO INIOMITONING
7. And then you just uncheck the widget you like to hide from the list Note The widget will only be visually removed from the Tactical overview It will not be removed from the software See Moving widgets on page 28 about how to show the widget again Multiple instances It is possible to create multiple instances of a widgets this can be useful to use to display different datasources in widgets such as status of a servicegroup or critical unacknowledged problems To create another instance of a widget Click the copy button on a widget This will create an identical copy of the widget 28 The GUI Opo Widgets Moving widgets You may move around the widgets shown in the Tactical overview as you like To move a widget from one section an other 1 Grab the Widget parts on page 23 and move it to the section you like to place it in 2 When you hover a section where you can drop the widget a frame of dots are displayed Acknowledged problems hs CRITICAL 2 Acknowledged services Opo The GUI 29 Widgets Restoring to factory settings To restore the Tactical overview to factory default settings 1 Click Widget settings icon 2 Click on the Restore to factory settings button and all widget have e been placed back to their original places e got their default refresh time set e been made visible again e been expanded Create you own widgets You may build your own widgets but this is not a subject for this
8. CGIs In line help A manual is great but many times you only need to get a fast answer about a special part of op5 Monitor To get information from the in line help 1 Click the help icon 7 This gives you a small frame with the help text included in 2 Click anywhere outside the help text to hide it Login and logout To login to op5 Monitor First of all you need to login before you can start use op5 Monitor To login to the op5 Monitor GUI 1 Point your browser to the portal page of your op5 Monitor server https youserver 2 Click op5 Monitor G op5 Monitor Usemame Password Login op5 The GUI Navigation 3 Enter login and password The default username is monitor Q The default password is monitor 4 Click Login To logout from op5 Monitor To logout from op5 Monitor just click Log out in the upper right corner of the GUI Main menu The navigation in op5 Monitor is simple and in many ways the same as in the old CGI GUI But there are a couple of things that is new like e widgets Tactical overview made editable e NagVis a search function Hide and show parts of the main menu If you do not want to see the whole main menu you can easily hide parts of it by clicking on the section header of the section you want to hide Hide a section Let s say you want to hide the Reports section of the menu Then you should click on Reports like in the picture below Reporting
9. Enabled Disabled Enabled Enabled Enabled Enter text to filt Service Comments 7 Add comment W Delete all ENTRY TIME AUTHOR COMMENT This service has no comments associated with it Trends Alert histogram Availability report Notifications SERVICE COMMANDS g Disable active checks of this service S Re schedule the next check of this service Submit passive check result for this service Stop accepting passive checks for this serv Start obsessing over this service oda Disable notifications for this service Send custom service notification Schedule downtime for this service Disable event handler for this service K oL Disable flap detection for this service ID PERSISTENT TYPE C Quick links to other information about the service and the host it is connected to Information the host Status details for the host Alerts and notifications for this service Reports Page links Cop Mentoring 898 Hosts and services Service information Displays brief information about the service header host and its surroundings like host name and address what service groups the service belongs to extra actions and notes links to configure and graphs Service state information Here you can see status information for the service like current status current attempt last state changes and notification what is enabled or not on this service Service commands Here you can perform different comman
10. Goto schedule downtime in the menu HH Schedule downtime op5 Monitoring Problem handling Click on Select multiple items Select the host or services you want to remove from scheduled downtime Click on Delete selected to delete the selected scheduled downtime To remove the scheduled downtime for both hosts and services select Delete services too Delete Selected Delete for services too Schedule downtime Using scheduled downtime enables you to plan for system work ahead When a host or service is scheduled for downtime op5 Monitor suppresses alarms for that host or service Furthermore op5 Monitor informs you about when a host or service is scheduled for downtime through the web interface Information about the scheduled downtime is also stored so that planned system work does not affect availability reports It is possible to schedule downtime for hosts services all members of a host group all members of a service group You can also configure triggered downtime for hosts located below a host currently in scheduled downtime To do this you need to have your parenting configured correctly Read more about Parenting on page 43 51 52 Monitoring Opo Problem handling Viewing scheduled downtime Basically the Schedule Downtime view is a summary of all currently configured scheduled downtime for hosts and services scheduled host downtime PE Erter beot to er Clear Sc
11. Le i ACTIONS op5 AO Problem handling Editing a recurring downtime To edit a recurring downtime 1 Click Recurring downtime and then Schedules 2 Click Edit 3 Edit the fields you like to change and click Add schedule Deleting a recurring downtime To edit a recurring downtime 1 Click Recurring downtime and then Schedules 2 Click Delete x 3 Click Ok 58 Monitoring Opo Business Process Business Process The business process view is designed to combine your IT monitoring and your business service management BSM to give an overview of the applications and or services that your organisation is providing either to customers or internally Viewing Business Process To access the Business Process view click on Business Process in the main menu The Business Process view gives an easy overview of how your Business Processes are working For better viewing the following screenshot has been divided in to two pieces BUSINESS OBJECT O RULE ACTIONS a F CantonBusinessProcess Worst state r o CPU Status on build centos Service build centos CPU Status a o Disk usage on beta op5 com Service beta op5 com Disk usage z o HTTP Service On Hostgroup on build centos Service build centos HTTP Service On Hostgroup a gt SubElement Worst state a gt ConsolBusiness Best state en no a ee ee is LAST CHECK 4 DURATION STATUS INFORMATION 6 2012 03 23 10 52 06
12. PIOCOSS aiiin aAa 58 Viewing Business ProcesSS ac savesesessctessntoutnrnddeudeneivrenschiineteleea ea gunneiaiedeeiancnee 58 SANS sagt acct ses ta arctan tate aes cies ee vn ces cence ta taere eee eee ee eee 60 WAG WITAO GADNO ees ehc ts cs se teteaes ath be ieee tet eh oper st oe ieee 60 Adding graphs for custom PIUGINS cccccccc cece eeceeeeeeceeeseeeeeeesaeeeseeeeanees 61 PUY GE Ma Danann a gece weet seen oence ee ea ewe ee ees 62 DOKUWIKI cicero at baz cigs aces a a 63 Eding A WIKI DAG Crsiiat atte nite Geli Si iG iasine Cl obenss lett incuslaeshidesstan ieaas 63 F rmatng a WIKI DAG vss2ieats ceceecned sansa dessa G a e EE 63 AGENTS orsin a aa 65 NagVis ADOUCNAGV Sciara a a A 67 TUR OG UI CUIONN iana a A 68 CONTGUFATION INLCII ACC esa E dee iew elec teens 69 Main Configuration interface cccccccccseccceeecceeceeeeeseeeceueeseeeeseeeseneeseueeaaees 69 COMMAS paN Maps seiis a ts seit untae inde ET 70 NAG VIS Maps spra a a a a aa 71 Manage DACKOIOUNGS aansporen Choate sigh aie bea lactose at sidees 71 Manage MAPS se sccusdenvetuaserene waded e E a dulueubeesexeuvieevac adding 73 Wap ODICCT TY DCS wae 2 ales ed EA ees re ecards 78 ICOM ODI OCIS zauien a a a a las tania inthe 78 LENGODOC S seccicrcsanesvcdacs tne a a A aa 80 AUtOMa Donini aE i 83 FROLALION DOOIS reaa aa 85 Geomap ADOUCGEOMAD rer anr A EE O 87 GOON AD ecin a a 88 MaN LY DC aas ra evens at teleianen cpeheoleneug asunder 88 LC AE ONS apd rece tens th a
13. a search functionality that makes it easy to find Hosts Services Host groups Service groups Notes Status information Note The search is case insensitive The result is limited to maximum 10 result rows per object type In the upper right corner of the gui you find the search input field o p be search Simple search To perform a simple search 1 Enter the search string in the input field shown in Searching on page 16 and press Enter While you are typing your search string op5 Monitor will show you a list of hosts matching the string linux server lagserver go win server If you click on a host in the drop down list you will be redirected to the Service Status Details For Host page for the host you clicked on The same happens if the search found only one object matching your search string op5 Monitor will now search for hosts services service groups host groups and notes matching the search string you entered op5 The GUI Searching The table below shows a list of in what parts of the object types is used in the search Service Notes host_name host_alias host_address display name service description display name hostgroup name alias servicegroup name alias Host notes Service notes Advanced search To make your search more specific you should use the advanced search features The following table describes the search parameters that can be used in the search
14. are two ways to add a new map to NagVis To add a new map Alt 1 1 Onthe NagVis default page type in the name of the new map in the Create Map box Create map Create 2 Click Create The map name can not contain any spaces Alt 2 1 Follow the instructions in Main configuration interface on page 69 about how to open up the Configuration Interface 2 Goto the menu on top and select Options gt Manage Maps Actions Map Options General Configuration Manage Backends Manage Backgrounds Manage Maps rr Manage Shapes 74 NagVis Opo NagVis maps 3 Now fill in the following fields Create map Map name Background nagvis demo png T Create Map name The map name without space in the name Map Iconset Choose what iconset you like to use Background Choose what background image you like to use a This will be the name of the map and used both in URLs and it will be the name of the configuration file in the file system 4 Click on the Create button and your map is created and ready to be filled with objects op 5 NagVis 75 NagVis maps Change options Since the Add new map window is pretty limited you probably want to change some of the options for your newly created map To find the Option window for your map 1 Follow the instructions in Main configuration interface on page 69 about how to open up the Configuration Interface Remember to chose what map to edit 2 Goto t
15. dh l Trends ak ES be ds Le be ate ba ek is Show a section To show the Reports section again you just have to click on the Reports section header again 7 The GUI 5 Navigation op Scroll the main menu Sometimes your browser is unable to show the complete main menu You can scroll the main menu by using the scroll bar just to the right of the menu shown in the picture below Hide and show page header In many views in op5 Monitor you can hide the page header This will give you a bit more space to show the important things on the page Note This is not persistent This means that if you navigate away from the current view and back again the header is visible again If you take the Unhandled problems as an example the normal page header looks like the picture below Under the page header the list of monitored objects is shown Updated 25 August 2009 13 47 07 Global Settings E Hide page header Ll Pause refresh Edit global refresh rate 60 Hiding the page header To hide the page header 1 Click Settings in the top right corner of the gui 2 Click Hide page header check box and the page header will disappear at once Showing the page header To show the page header again you just need do one of the follow ing Either click on the same menu choice in the main menu e or follow the two steps below op5 1 Click Settings icon 2 Click Hide page header to uncheck the check box The GUI
16. in time So if you missed A to add one when you took down the host or service you can not repair it by adding scheduled downtime afterwards When the scheduled downtime starts a notification is sent saying that the scheduled downtime has started 54 Monitoring Problem handling C op5 To schedule downtime for a host 1 2 3 4 5 Find the host you like to schedule downtime for and pick up the host information page 4 host in detail on page 33 In the Host commands click Schedule Downtime For This Host Fill in the form Hos switch1 gbg 7 Start Time 2011 11 02 09 11 19 End Time 2011 11 02 11 11 19 Fixed Ej Triggered By Nia kd Duration 20 Author monitor Comment Child Hosts Schedule triggered downtime submit Reset a Enter start and end time b Choose between fixed or flexible c Choose what this downtime is triggered by if any If you chosen flexible in b then type in how long the scheduled downtime is supposed to be active e Add a comment about this scheduled downtime f Choose what to do with the child host of this host if there are any g Check Schedule downtime for services too if you like to do so I you uncheck this check button the services on this host will not be set into scheduled downtime Click Submit Click Done To schedule downtime for a host group 1 Locate the host group you like to schedule downtime for by clicking on Hostgroup summary in the main menu under Mo
17. it a bit easier to find what you are looking for Alert History The alert history view is a view for all alerts that has been detected by the system Viewing and filtering logs In the op5 Monitor alert history you can op5 Reporting 117 Events and logs e view every alert that took place in op5 Monitor e filter out any kind of alerts you do not want to see e set the start and end time of the alerts you like to view To view the alert history Click Alert history icon in the main menu and there you go Alert history Filter alert history The list can be long to try filter it by using the pre defined filter options time periods and free text filters to narrow down your search Alert history State type options Soft states w Hard states Host state options M Host down Host unreachable Host recovery First time Click calendar to select date fe Jal Update Enter text to filter Clear service state options M Service warning Service unknown General options Hide downtime alerts Hide process messages Service critical Older entries first Service recovery Last time Click calendar to select date ara EBI 118 Reporting Events and logs op5 op5 Configuration About Configuration This chapter covers the following topics Introduction View config Backup Restore Backing up the configuration on page 125 Backup Restore actions on page 125
18. j nk ping a Enter a description b Select a type c Select the object you want the link to representate Cedtinme o Description Traffic Object Service E sth sw int op5 se Interface 1 Traffic save Cancel Click Save to save your link G op5 About Reporting This chapter covers the following topics Reports Events and logs Reporting SLA on page 94 Availability on page 99 Save reports on page 104 Schedule reports on page 106 Modifying scheduled reports on page 108 Deleting scheduled reports on page 108 Debug Availability reports on page 108 Alert summary Top alert producers on page 110 Trends on page 113 Event log on page 115 The logs are grouped by hours to make it a bit easier to find what you are looking for on page 116 93 94 Reporting Reports C op5 Reports SLA The Monitoring headline basically covers everything in op5 Monitor that is happening in real time It shows you the status on your hosts and services right now The Reporting headline is about letting the user create historical reports from the information that op5 Monitor has collected A monitoring system receives a huge amount of data from your IT environment op5 Monitor has a powerful but yet very easy built in report generator Reports are made from events that have occurred in time by elements services or specific groups The reports in op5 Monitor can be mapped against uniqu
19. monitoring system for monitoring of IT infrastructure op5 Monitor is based on the widely known open source monitoring system Nagios op5 Monitor is used and configured in a web interface using any standard browser The most common browsers Internet Explorer Firefox and Opera have been tested The interface is protected by using both authentication username and password and by SSL which enables a secure manner for accessing the web interface using encryption 4 Introduction About op5 Monitor op5 op5 The GUI About The GUI This chapter covers the following topics owe e eee Navigation Login and logout on page 6 Main menu on page 7 Minimize and expand the main menu on page 10 Multiple host and Multiple host commands list on page service commands 12 Multiple service commands list on page 12 Example on page 13 Quick Action Menu Host Actions on page 14 Service Actions on page 14 Searching 16 Simple search on page 16 Advanced search on page 17 Notes search on page 19 Search result on page 20 frowning p o Widgets 22 Widget parts on page 23 Moving widgets on page 28 Restoring to factory settings on page 29 Create you own widgets on page 29 6 The GUI 5 Navigation op Navigation The new generation GUI in op5 Monitor is made to be as simple as possible to use Even if the GUI has a new look and feel it works in many ways as the old one You will recognize most of the features from the
20. see status information for the host like current status current attempt last state changes and notification View for this host Status detail Alert history Trends Alerthistogram Availability report Notifications op5 Host header information Monitoring 35 Hosts and services Here you will get a short summary of the host qe HP Procurve 2524 Gothenburg switch1 gbg Address 192 168 1 18 Parents dev Mmron int ops 38 Memberof Gothenburg defau Notifies to peter Support group m mE EE Extra actions g The host header information contains e the host address e the parent host e what host groups it is a member of e what group will get the notifications e links to extra service actions service notes and the performance graphs e a link to the object in the configuration GUI Host state information In this view you get all kind of status information about the host This is the most detailed view you can get over a host HOST STATE INFORMATION Current status status information Performance data Current attempt Last check time Check type Check latency duration Next scheduled active check Last state change Last notification Is this host flapping In scheduled downtime Last update Active checks Passive checks Obsessing Notifications Event handler Flap detection Up for 138d 15h 52m 30s OK 192 166 1 18 responds to ICMP Packet 1 rtt 16 703ms pkt 1 0 0 0 5 ra 16 703 2000 0
21. setup page is displayed Availability report F Saved reports Select saved report ak F Report type Hos tgroups ar lAl Filter Available Hostgroups Datacenter Gothenburg stockholm centos servers hostgroup detault hostgroup merlin hosts nested 1 nested _2 x Lal Reporting period Last T Days ak F SLA calculation method Group availabilty SLA ak a Count scheduled downtime as Actual state ak HM assume states during program downtime E M assume initial states lal First assumed host state First Real State ar EC include Summary Report ED Save report Select New Delete select Clear Selected Hostgroups Ei Report time period E Status to display Zl Up wi Down wi Unreachable wi LUindet HD use alias E O Include soft states E O Cluster mode Lu First assumed service state First Real State FIC include PNP graphs E C Output in CSV format 100 Reporting Reports G op5 Choose Report type what type of objects to base your reports on F Report type Hostgroups 4 Select We use hostgroups in this guide Select the objects you like to base the report on and move them from Available hostgroups to Selected hostgroups Available Hostgroups Selected Hostgroups Webservers Environment network printers Unik Servers win Servers lt Select Reporting period and Report timeperiod If you leave Report timeperiod empty it will be the same as 24 7 Ed Reporting
22. to view the graphs of an other service Adding graphs for custom plugins Sometimes you find a plugin you like to use but there are no graphs made from the output of the plugin Then you need to create your own template To create a template of your own follow the HOWTO that can be found in the documentation area of the support part at www op5 com 62 Monitoring Opo Hyper Map Hyper Map Hyper map visualises the relationships between hosts in a scrollable map To access the Hyper Map click on the icon in the menu zo Hyper Map You need to accept the java applet to run This map is autogenerated by the parent child relationships of the hosts If a host does not have any parent it is connected directly to the op5 Monitor Process To navigate in the hyper map use the mouse to drag the map in the direction you want to go Idil epee an 1 a a switch2 gbg sth swe tickets online web i vmwarel sth a sandbox i citrixxen sth crm arm poller Doph Monitoring 88 Dokuwiki Dokuwiki op5 Monitor comes with an dokuwiki that gives you a great way of document both your environments and things needed to know about your monitored system Of course you can also use this dokuwiki to save other kind of related information in too This makes it easy to reach and you will ensure you have all documentation in the same place Editing a wiki page To edit an existing page go to the pa
23. with the line options is now shown pe m e e a Options host_name service_description Interface 3 Traffic x Y Z backend_id view Type line_ type line arrow lime cut The options marked with red text and line type are mandatory So the host name service descriptions and line type the only one you have to change for now Select line type The line type gt lt is used for presenting the usage in percent The line type BW gt lt BW is used for showing both A percentage and BandWith This line does not work with the standard traffic check 6 Click Save and your object is saved on the map Note that the percentage is not viewable in configuration mode Deleting objects To delete an object 1 Follow the instructions in Main configuration interface on page 69 about how to open up the Configuration Interface 2 Right click on the object icon and the following dialog is shown kA 4 n ag Ao Modify GI cione Q verte Configured type host zr bject_id 5 shost_ name dobermann 115 48 3 Click Delete 82 NagVis op5 NagVis maps 4 Select OK in the pop up dialog and the object is removed Modifying objects To modify an object 1 Follow the instructions in Main configuration interface on page 69 about how to open up the Configuration Interface 2 Right click on the object icon and the following dialog is shown i Modify gt Clon
24. 0 Creating a Top alert producers report ccccccssecceeeceeeceeeeceeeceeeeeeeeseeeseees 110 Top alert producers reSult cccccsecseeceeecaeceeccseesaeeceesueeceecueesaeseeeeueesenenass 111 Saving an Alert summary report ccccecccseeceeeceeecceeeeeeeseeceeeeceeseeeesseesaees 111 Scheduling an Alert summary report nannannnannannnnnnnnnennnnnnnnennennnnrnnrrsnrenrennne 112 Trends aeree a a gaat see a a a 113 Creating a TRENTO DOE te scectcndeci sates slaniatoruantulendectevlocuuinslv eae tea den GoosanederadsBaeesieee seen 113 Viewing a Trend FE DOM caiieed citer E E diel aaa 114 FEV GSME TOG cua piteiede sn eee ned ceases S 115 Viewing and filtering lOGS cccccscccsecceeecceecceeeceeceeesaueceueecseecaeeceuecsueseueeses 115 Aler PISTON gee meee eee ee ne ee en ne ee ne ee eR ee 116 Viewing and filtering lOGS ccccseccceecceeecceecceeecaeeceeeceueceueeseeecaeeceuecueseaeeses 116 Configuration ADOUC CONNOTATO ices sates eena E A E E E 119 HUF OGUIC TION sirna a a EA 120 MCW CONTO aori a a a a 121 VIieWNG CON gaeryn a a a tartea boa 121 My AC CO Uo aces racehorses R ad ee es 122 RAGINAUON DENAIVON csi cetecoedncec wen setentieane a e i 122 The way passive checks are displayed ceccceccceecseeeseeeeeeeaeeeseeeaeeesees 122 What skin to USE IN the GUL ccc eccceeeseeee eee eeeeeeeaeeeeeeseeeeeeeeeeneees 122 Keyboard commands used in the GUL cece ccecccee
25. 00 2000 000 p095 100 1 3 HARD state 2011 10 31 08 55 01 Active 0 299 0 023 seconds 2011 10 31 09 00 11 2011 06 14 18 06 30 N A Notifications 0 No 0 00 state change No 2011 10 31 06 57 23 Od Oh 1m 37s ago Enabled Enabled Q Disabled Enabled Enabled Enabled 36 Monitoring Hosts and services op5 Host commands The host commands part gives you a various commands to handle the host Here you can e locate the host in a status map e disable and enable active and passive checks e disable and enable notifications e schedule downtime e disable and enable event handlers HOST COMMANDS Disable active checks of this host Cop Monitoring 87 Hosts and services Comments There are two types of comments e automatically added e manually added Automatically added comments can be e acknowledged comments e scheduled downtime comments As a manually added comment you can type in almost anything you like tat Enter text to filter Clear Host Comments 7 Add comment W Delete all ENTRY TIME AUTHOR COMMENT ID This host has no comments associated with it Comments are designed to be short texts If you like to add documentation longer descriptions and so on you should consider using the do Dokuwiki on page 63 that is included in op5 Monitor Filter Comments To filter comments use the filter text field above the comments This will filter the comments in real tim
26. 5 Mar 35 Apr 35 May 75 Jun 75 Jul 75 Aug J Sep 75 Oct 35 Nov oy oz oz oz of oz oz 0 of of oY 70 70 70 70 70 70 70 70 70 70 70 2 Choose Report type what type of objects to base your reports on EJ Report type Hostgroups Select We use hostgroups in this guide 3 Select the objects you like to base the report on and move them from Available hostgroups to Selected hostgroups Available Hostgroups Selected Hostgroups Webservers Environment network printers m unik Servers win S rvers 4 Select Reporting period and Report timeperiod If you leave Report timeperiod empty it will be the same as 24 7 Ej Reporting period E Report time period This Year 96 Reporting Reports C op5 Choose what SLA calculation method to use J SLA calculation method Group availability SLA You may choose between e Group availability SLA e Average Set the desired values in the following options or go directly to step 7 and leave the settings with their default value a Choose if you like to count scheduled downtime as uptime acutal state or uptime with difference Fi Count scheduled downtime as Actual state 7 Uptime with difference will calculate downtime without scheduled downtime but will show the difference between actual statate and the actual state when scheduled downtime is calculted as uptime b Choose whether you like to see the alias instead of the host name in the generated report FJ Use alias c Choose whet
27. Navigation 9 10 The GUI Opo Navigation Minimize and expand the main menu It is possible to hide the main menu and only show the icons instead of the icons plus the captions To minimize or expand the main menu you only need to click on the icon the top of the main menu Pop up graphs and comments In every view where you find the icons for e graphs comments You can over the mouse pointer over the icon and get a pop up looking like this ACTIONS LAST CHECK DURATION ATTEMPT STATUS INFORMATION a laai 2011 03 09 09 31 22 11d 14h 28m 44s 1 3 DISK OK free space 119287 MB 87 inode 99 A Lee e backup sth Disk usage E ch t ai fae A 15 k Be SF Jk A le 5 k B OO S T R O T a a T a a aa a a a O a E a a H gt H H aa Tue 12 00 Wed 00 00 a 16 5310 KME Last 17 9243 KME Max 16 5414 KMB Average O Warning 114568 Sl W critical 128889 Default Template a Lat Command check_nrpe DUI APUD UD JU U DIU oF P08 SRR ae lie Tre AM PALL LA cS aRU Changing behaviour of the pop ups You might not want to have those pop ups every time you hover with the mouse over one of the graph or comment icons Then you can change that behaviour in My account To change the behaviour of the pop ups 1 Open up My account 2 Set either a delay or turn the pop ups of completely The delay time is in ms POP UPS 8 Use popups On G Of Popup delay 1500 3 Click Save Opo The GUI Nav
28. VICE CRITICAL 0 0 15 Unhandled problems 3 on problem hosts Disabled checks y SERVICE WARNING 2 Unhandled problems OK 2 Disabled services g SERVICE UNKNOWN 11 Unhandled problems Unacknowledged service problems HOST X SERVICE ACTIONS LAST CHECK gt ALERT TIME STATUS INFORMATION 7 www op5 org 2c HTTPS Server A Ww 2012 03 22 13 05 16 2012 03 19 16 38 16 CRITICAL Cannot make SSL connection Acknowledged service problems HOST SERVICE ACTIONS LASTCHECK ALERT TIME STATUS INFORMATION GY www ops comn J Nameserver 4 2012 03 22 14 05 31 2011 10 28 19 24 31 CRITICAL Plugin timed out while executing system call 7 www op5 org 2c Nameserver s 2012 03 22 14 03 40 2011 10 28 19 22 06 CRITICAL Plugin timed out while executing system call In the Tactical Overview you may e move around the widgets to different places e close the widgets e set individual refresh time for each widget e collapse and expand all individual widgets e create another instance of the widget e scale the widgets over multiple collumns Note All changes you make with the widgets are saved per user Widget list op5 Monitor comes with a number of availible widgets used to display data in Tactical Overview e Unacknowledged Service Problems e Scheduled Downtime e Acknowledged Service Problems e Nagvis C op5 The GUI Widgets Disabled Checks Services Host Performance Merlin Node Status Acknowledged Problems Monitoring Perfor
29. and click on the host name 2 Click on Acknowledge This host problem in Service commands 50 Montoing QGP Problem handling 3 Fill in a comment and click Submit Host diskett Sticky Eal Notify eal Persistent eal Author monitor Comment EI Acknowledge any problems on services too Submit Reset 4 Click Done and you will be directed back to the host you where on when you started Acknowledging a problem by sms If you have received your notification by sms you can acknowledge it by sending a sms back to the op5 Monitor server To acknowledge a problem by sms 1 Pick up the notification sms in your mobile phone 2 Forward it to the op5 Monitor server you must forward the complete sms just the way it looked like when you got it If you now take a look at the host or service you will see that it has been acknowledged and a small comment is placed in the comment part for the object Removing an acknowledge Sometimes you might need to remove an acknowledge Maybe you acknowledged the wrong problem or you for some reason need to stop working on it but you like more notifications to be sent out To remove an acknowledge for a host 1 Pick up the host or service in the gui 2 Click on Remove Problem acknowledgement Now the notifications will continue as it is setup for the object Note The comment for the acknowledge is not removed Removing multiple acknowledgements To remove several acknowledgements 1
30. aps Fr y Manage Shapes 3 Select the map you like to rename Rename map select map demo map T Mew name Email services Rename 4 Type the new name in the New name text field and click Rename Click Ok in the pop up dialog that shows up and the map will be renamed 78 NagVis NagVis maps Map object types C op5 A map can have three types of objects See the list of objects below e Icon e Line e Special Each object type consist of a number of objects that may be used in a map The table below briefly describes what objects each type includes Icon Line Ifa host is in a problem state or a service on that host is in a problem state the host will be displayed in a non green color red yellow or grey Host Service Hostgroup Servicegroup Map Host Service Hostgroup Servicegroup Map Textbox Shape Stateless Line If you hover the mouse over an object you will get a summary of how the current object Icon objects As you can see in the table in Map object types on page 78 the type Icon consists of five different objects All of them are icons that displays status of a certain object in op5 Monitor They will change color depending of the status of the corresponding object in op5 Monitor NagVi 79 op5 oo Adding a host icon To add a host icon 1 Follow the instructions in Main configuration interface on page 69 about how to open up the Configuration Interface 2 G
31. arraina o ei Ea AAEE a O 31 NTOdUCHON iseis osdactacevectececacnccetenes teens saecmanasarcensivacersatedtecadausencexeadeaccunvetasnenemertaus 32 Hosts and services saciic ioe cucrreescancdiecncae ea hes io aca anes unas cudncence ince caeeuaceian laameeeaneee 33 PETIOS Cl STAN teciaeitatdivedcttshe ne N a amano 33 Page links mrrenussasss ia acta eena dialed a e a Uli ea lel uaalleeee ales 34 FIOSE PEACE IMOFMIAT ON aaa acres ncteonetecdesteca Matas AN 35 FIOSUS Ate IONIAN ON iieasathims adiabatic restraunt i aa E AA 35 FIOSE COMMANA S ornina aa oa a a a a oia 36 COMNEN eni T N 37 FIEC COMMEN S anei a a a N A 37 A SERV IGE I detallen T 38 AGS WAG n TE E A 39 Service header informat sses a aa aaa 40 SEVICE Stale INONMA OM areraeun a 41 DEVICE COMMANGS aranana a a a 42 GOMMENIS asien E O seed AANA N 42 Parenti Oena a Ea 43 Host and service grouUpS s sssssssssnssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnmnnn nnmnnn nnne 44 LIS IMO IOS QlOUDS anena Aaa este 44 FIOSLGMOUD COMMANGS isinsin a a uns 44 FIOSE GlOUPFS DONNA iicorctiniceelacircowanaadeucunnvAtudulingerdd ao Ee E 45 WISING Serice grouns ansis E EEE E ES 45 Sovice Group COMMANGS mosie a aa eaa Ea 46 Service group TED OMI scene nd skeet elses saislictes sheeted gett dan daatelvsdsabesacedusundliextonets 46 Problem FANNIN ao ata tne Swe a ac wa ee an eae ds aceasta eceeaindaneeteiatenaeserans 47 Hard and SOM Ste S aeni ersten ents te ees anette acne 47 Alerts and notification
32. ce commands you can access the Quick action menu The menu can be accessed thru right clicking on the status icon in front of a host or service HOST ACTIONS ESXi server A wa at ey linux server1 i 4 Pe This menu will only appear if you are Authorized for system commands under Access Rights in the configuration Information about the different actions can be found in the Monitoring chapter About Monitoring on page 31 Host Actions The actions that are available on a host are e The actions accessible from the host quick access menu are e Schedule Downtime e Disable host notifications e Disable notifications for all services e Disable active checks e Reschedule host check Reschedule a check for all services on this host Add host comment aa Schedule downtime Disable host notifications Q Disable notifications for all services Disable actve checks fz Reschedule host checks f Schedule a check of all services on this host A Add host comment Service Actions The actions that are available on a service are Schedule Downtime op5 Disable service notifications Disable active checks Reschedule service check Add service comment ay Schedule downtime Disable service notifications a Disable active checks FE Reschedule service checks Add service comment The GUI Quick Action Menu 15 16 The GUI Searching C op5 Searching op5 Monitor has got
33. ciasth a tt aasanvte 8 Hide and show page header ccccceccescccecceeecaeeceeeceeeseuecseceeesseeseeeseeeses 8 Hiding the page header cccceeccscccecceeeceeecueccuecueccueeeeesaeecuecueeseeeceeeeensaeeeaes 8 Showing the page header vecieicotes adits eee eee ee ae ne 8 Minimize and expand the main MENU ccsecceeeceeeeeeeeeceeeseeeeeeseeeeeenees 10 Pop UP graphs ANd comments cccccsecceeeceeeeeeeeeceeeseeteeeseeseeseeeeeeeeeneees 10 Changing behaviour of the POP UPS ccccceceececeeeeeeeeeeeeseeeseeseeeeeseeeseeeseeees 10 WOUSE Over NOS loane e o r E jain 11 KeyD ard comMmMaNd Skeeun oaa a A a E a ei 11 Multiple host and service commandsS csccceeceeeeeeseneeeeeeneeeesansenesensenenenees 12 Multiple host commands list cccceccecceeeceeeceesaeeceeeeeecaeeseeeeeesaeeseeesensaes 12 Multiple service commands liSt cc ccceecceceeeeeeeeceeceeeseeeseeeeeeeeeeaeeseeeneeeaeeaees 12 EAN Given acdc Selene lencus ddan N E E 13 QUICK Action Menu sicictecdodec scivedetaceiendadecdeneiotbceanee cs ten be basatunlonssinwaiedeteieatctencdiadas 14 FIOSUAGCIIONS viscdiucwonnaciicacehantel auton n a a a a taistebiees 14 DEI VICE ACION S orana a A 14 SC AEC NMG se onee eee soca tend asic as veazueeaseecctscas beucide osebactnceceueeeecsandescactease stan teseeccsencens 16 SIO SS Sal CI facets reeenctac soi uainareneset unateubie neeeeoventeh A 16 Advanced SE
34. cribed in Creating an Availability report on page 99 Report settings Reporting period Last Days ar SLA calculation method Group availability SLA ar Count scheduled downtime as Actual state ar i Assume initial states First assumed host state First Real State ar First assumed service state First Real State ar _ Cluster mode MF include Summary Report MF include PNP graphs Include trends Report Type Most Recent Alerts ar ltems to show 26 Alert Types Host and Service Alerts ar state Types Hard and Soft States ar Host States All Host States ar Service States All Service States ar Save report Update report j 3 Click Update report to save the new values Save reports There are two reasons for saving a report e Jtis easy to reach the same report the next time you like to see it e You can automate the report by scheduling it to be sent to you or anybody else in an email or save it as file C op5 Reporting 105 Reports As you saw in Creating a SLA report on page 94 and Creating an Availability report on page 99 and you are able to save the report already when creating it from the beginning Many times you like to see the result first and maybe edit some settings before you save the report The procedure is the same for both SLA reports and Availability reports In the guide below we will use a SLA report 106 Reporting Opo Reports Saving a report T
35. ctice you shall put your hosts and services in scheduled downtime when you are planing to take them down Many downtime events are recurring and it is pretty easy to forget to put your objects in scheduled downtime 56 Monitoring Problem handling C op5 It is now when schedule Recurring Downtime is a great help for you Scheduling a recurring downtime Let us say that you are using Citrix and you need to reboot your citrix servers once per week This is a perfect case of when you should use a recurring downtime schedule To add a recurring downtime 1 2 Click Schedule downtime in the menu Click Schedule recurring downtime Choose the object type Hostgroups Chose objects to use in this case the citrix host group Available Hostgroups network printers uni Servers win Servers Add a comment Set start and end time start Time hh mm Duration hh mm 23 00 23 30 Selected Hostgroups Choose day of week and months of the year this schedule shall be used Click Add schedule Viewing your recurring downtime schedules Once you have created a recurring downtime schedule you may view it edit it delete it This is done from the Schedules tab The view looks like this Create new Schedules Recurring Hostgroup Downtime HOSTGROUP NAME AUTHOR COMMENT TIME DURATION WEEKDAYS MONTHS citrix_servers monitor Restart of citrix servers 23 00 23 30 Sun Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
36. ds for the service 5 Comments These are comments you put there either by adding a scheduled downtime or just a comment of it own Page links The page links gives you a couple of short cuts to more information about this service and the host it is connected to View for this service Information for this Host Status detail for this Host Alert history Trends Alert histogram Availability report Notifications 40 Montoing TC Oo Hosts and services Service header information Here you will get a short summary of the service PING On host switch 1 gbg switch 1 gbg Address 192 168 1 18 Member of Gothenburg services Notifies to suppork group Here you may see things like e what host it belongs to e the service groups it is a member of e what contact groups that will get the notifications e service notes e links to extra service actions service notes and performance graphs e a link to the object in the configuration GUI Cop gt w at Hosts and services Service state information In this view you get all kind of status information about the host This is the most detailed view you can get over a service SERVICE STATE INFORMATION Curent status Status information Performance data Current attempt Last check time Check type Check latency duration Next scheduled check Last state change Last notification Is this service flapping In scheduled downtime Last update Actve checks Pa
37. duled downtime Acknowledge Remove problem acknowledgement Disable host notifications Enable host notifications Disable notifications for all services Disable Active checks Enable Active checks Reschedule host check Add host comment Delete host Multiple service commands list Schedule downtime Cancel Scheduled downtime Acknowledge Remove problem acknowledgement Disable service notifications Enable service notifications Disable Active checks Enable Active checks Reschedule service check Add service comment Delete Service s C op5 Example The GUI 13 Multiple host and service commands In this example we will send acknowledgements to a larger number of services To execute multiple commands 1 Open up Unhandled problems view 2 Click Select Multiple Items H Select Multiple Items It is located on top of the list 3 Select the services problems you like to acknowledge HOST SERVICE ACTIONS LASTCHECK _ win2008 x86_ 64 ia x wi CPU Load ww pri H91 1 A 1 J Aas OO Ae aage A 2011 10 28 11 29 23 x MI Mem usage we a 2011 10 28 11 30 09 4 Chose Acknowledge in Select Action drop down list just below the list and click Submit 5 Type ina comment and click Submit Service linux server1 DNS linux server1 FTP linux serverl NTP Sticky al Notify Persistent M Comment 14 The GUI Opo Quick Action Menu Quick Action Menu For quick access some host and servi
38. e e services windows events and files You can also use the built in NRPE support to create your own commands for op5 NSClient This is the most commonly used agent for Linux and Unix systems NRPE is used to execute plugins on an remote machine and then send the results back to op5 Monitor You may also send arguments to the NRPE daemon on the remote machine to make it a bit more flexible This must be turned on before you use the feature MRTGEXT MRTGEXT was originally written as an NLM for Novel Netware to obtain values used with the widely known MRTG predecessor of cacti which is the base of OP5 Statistics but it can also be used to poll values from op5 Monitor op5 Syslog Agent op5 Syslog Agent runs as a service under Windows 2000 Windows XP and Windows 2003 It formats all types of Windows Event log entries into syslog format and sends them to a syslog host The op5 Monitor server or the op5 LogServer The agent can also forward plaintext log files More information about the agents can be found in the op5 Monitor administrator manual 65 66 Monitoring Agents op5 G op5 About NagVis This chapter covers the following topics smen Pave Shans Configuration interface Main configuration interface on page 69 Configure plain maps on page 70 a NagVis maps ii Manage backgrounds on page 71 Manage maps on page 73 Map object types on page 78 Icon objects on page 78 Line objects on
39. e To clear the filter click on the Clear button Enter text to fitter Clear 38 Monitoring Hosts and services A service in detail C op5 A service is practically anything that can be measured most be connected to a host Let us take a look at the Service information view and see what parts it is built upon In the coming sections we will go through each part and learn how they can be used The picture below shows the Service information view View for this service Information for this host Status detail for this host Alert history PING On host switch1 gbg switch1 gbq Address 192 168 1 18 Member of Gothenburg services Notifies to support group Extra notes A Configure of Show performance graph SERVICE STATE INFORMATION Current status Status information Performance data Current attempt Last check time Check type Check latency duration Next scheduled check Last state change Last notification Is this service flapping In scheduled downtime Last update Active checks Passive checks Obsessing Notifications Event handler Flap detection Ok for 4d 31m 58s OK 192 168 1 18 rta 5 630ms lost 0 rta 5 630ms 100 000 500 000 0 pl 0 20 60 1 3 HARD state 2011 10 31 09 09 17 Active 0 027 0 766 seconds 2011 10 31 09 14 17 2011 10 27 09 39 17 N A Notifications 0 No 0 00 state change No 2011 10 31 08 57 23 0d Oh 13m 52s ago Enabled Q
40. e Q veiere Configured type host o bject_id S eee host_ name dobermann 115 y 48 pa im 3 Click Modify and the object option box is shown C op5 NagVis 83 Automap Automap Example 1 When you take a look at the Automap for the first time you will see the complete tree including all your hosts If you only like to see one part of the tree you have to change the following configuration setting defaultroot Defaultroot tells Nagvis what host to start your tree with Example of how the defaultroot works in NagVis Automap In this example we have the following tree in op5 Monitor Www example net G cbt werw ops com L fDi NG Ed meu ior ao ewite h1 gbg Ne a wma i kd monitor kd kd nes dot As you can see here the monitor host is marked with a line around it That mark indicates that monitor is set to defaultroot and all of its children are displayed If you set the host fw01 as defaultroot in Nagvis the automap only display fw01 and it s children www example net and www op5 com The picture below shows how it would look like kd WW example net Ww W oOp5 com 84 NagVis Automap C op5 Setting defaultroot This is done when you have one of the maps in Edit mode There is no Edit mode on the automap so these steps have to be done on another map To set defaultroot 1 Follow the instructions in Main configuration interface on pa
41. e Service Level Agreements This means that you can directly see and follow up both your internal and external SLAs Creating a SLA report You can either do it a fast an easy way and only follow step 1 3 and 11 in the following guide By doing that you will use default values in almost all settings The complete instruction describes all settings To create a SLA report Opo Reporting 95 Reports 1 Inthe main menu to the left click SLA Reporting ii SLA Reporting And the report setup page is displayed SLA report amp Switch to Availabilty report E Saved reports Select saved report Select New Delete tJ Report type Hostgroups Select gt E Fitter Clear Available Hostgroups Selected Hostgroups Datacenter Gothenburg Stockholm centos servers hostgroup default hostgroup meriin hosts nested_1 a nested 2 X E Reporting period E Report time period This Year gt EJ SLA calculation method Group availability SLA gt E Count scheduled downtime as Actual state Ouse alias lt gt tJ M Assume states during program downtime CO Include soft states tJ M Assume initial states CO Cluster mode EJ First assumed host state EJ First assumed service state First Real State First Real State gt Include Summary Report Include PNP graphs HU Save report E Use SLA values from saved report Select saved report gt EJ Enter SLA 75 Jan 35 Feb 3
42. e following options or go directly to step 7 and leave the settings with their default value a Choose whether to assume state during op5 Monitor downtime 7 M Assume states during program downtime b Choose whether to assume if the system is logging initial states or not op5 Monitor does by default so if you have not changed anything in the nagios cfg file leave the default value as it is HM assume initial states c Choose whether to include soft states or only use hard states in the report vy ral Include soft states 1 If the application is not running for some time during a report period we can by this option decide to assume states for hosts and services during the downtime 114 Reporting Events and logs C op5 5 How to assume first host and service state Fi First assumed host state Fi First assumed service state First Real State First Real State ak Choose between Current state The state the host or service has at the moment when the report is created Unspecified No value given at all First Real state Here the first real state OK or not found in the logs will be used Host UP Service OK This force the first state to be assumed to be UP or OK depending of if it is a host or service Host Down Service Critical or Warning This force the first state to be assumed to be Down or Critical Warning depending of if it is a host or service Host Unreachable Service Unknown This f
43. ed checks Refresh sec 140 Extended widget settings As described in Multiple Instances it is possible to create multiple copys of a widget This can be useful with some of the widgets we ship with op5 Monitor such as Unacknowledged Service problems This widget displays the content of Unhandled Problems as default but can be configured to use filters to display status information from servicegroups and it is also possible to filter on the following statuses e Warning e Critical e Unknown e Hard e Backlog 26 The GUI Widgets G op5 Besides the standard Status filters Warning Critical Unknown Hard and Backlog are present With Hard you can select to only filter on Hard status and discard all SOFT states This is the default setting when op5 Monitor sends notifications Backlog is a little more complicated This setting can be useful if Tactical overview is displayed on a screen as a NOC dashboard to monitor the status of hosts and services When the Backlog setting 1s used the widget will display all the problems that has been reported since your last login even if these problems has been resolved To remove a problem when the backlog setting is activated you must either acknowledge the problem or click the X button to remove it form the list Note The backlog setting is global and affects all users In the following example we will choose to display all the critical p
44. eeceeeseeeeseeeeeeeeeaes 123 Changing My ACCOUNT SETtINGS ccccceecceeccceeeeceeeeseeesaeeseeeseeeseeeeseeeeaes 123 CHANGE DODUD DEMAVIOM ssicicuniael irna E 123 SAUS pages eae ee eee ore Cee een eee ee ree eee eee ee eee eee 123 DO IRL VANS een stat torent abe etahencen tut selec net aratame clase leit met borat laalouet 123 Changing your PASS W ONO ests cece sts teen dete arcgid stare tier eeiehebied ce lhsleidicee es taacs 123 Backup FRESCO casi cei area cael itis aR 125 Backing Up ING COMMOUFAUON oeer ndddadiccdeePselatadetuei l 125 Backup ReStore ACtIONS ccceccceceeeeeeseceeeceseeeeeceeeteeeeeseeeneneeeteeteeteeeees 125 Restoring a configuration backup ccccccceccseececececeeeeceeeeeeeseeeeseeeseeeeaes 126 G op5 Introduction About introduction This chapter covers the following topics swr rae ometo About op5 Monitor tte Oopo Using this manual Using this manual This manual includes information on how to use and configure op5 Monitor and its components The manual is also written with the goal to give the reader help about how to use the different parts of op5 Monitor This manual is targeted for a technical audience The manual covers how to use and configure op5 Monitor through its web interface For configuration using direct console access or SSH see the op5 System manual Opo Introduction About op5 Monitor About op5 Monitor op5 Monitor is a highly flexible
45. ere you may set e pagination behaviour e how to display passive checks e what skinn to use in the GUI e keyboard commands used in the GUI Pagination behaivor Paginations are used in almost every view under the Monitoring section You can set pagination limit step Table pagination settings e S Sets the maximum number of items to display on each page step Sets the value is used to generate drop down for nr of items per page to show The way passive checks are displayed A service which is only recieving passive check results is normally displayed as inactive This gives you an icon looking like this Here you may change how that service is displayed To change this behaviour you only need to set Show Passive as Active On Then the passive only checks will appear as they were active What skin to use in the GUI In op5 Monitor you are able to create your own skin to use in the GUI How to create your own skin is described in the op5 Monitor adminstrator manual Here you may chose what skin you like to use Cop gt y osoo 128 My account Keyboard commands used in the GUI You may use your own chortcuts to your keyboard commands You need to set one or more modifier key plus any other key Possible Modifier keys are o Alt e Shift o Ctrl Modifier keys should be entered in alphabetical order Add a combination of keys with a sign between like Alt Shift f without any spaces All
46. file name This is the name that the pdf file will have when it arrives in your mailbox Add a path where to save the report The path must be absolute and include the filename with either pdf or csv prefix depending in what format you want the file This is optional Add a description for the scheduled report 5 Click Save 108 Reporting Opo Reports Modifying scheduled reports To modify a scheduled report 1 Click Schedule reports in the main menu ochedule reports 2 Double click on any field you like to modify SLA Reports INTERVAL REPORT RECIPIENTS FILENAME DESCRIPTION LOCAL PERSISTENT FILEPATH ACTION Monthly test user example com rerport csv Double click to edit tmp x Monthly test user example com rerport pdf Double click to edit Double click to edit X 3 Click OK to save RECIPIENTS 4 Ifyou want to save the report as file enter a absolute path including the filename and prefix pdf or csv in local persistent filepath Deleting scheduled reports To modify a scheduled report 1 Click Schedule reports in the main menu schedule reports 2 Click delete icon on the schedule you like to delete Eo 3 Click OK Debug Availability reports Sometimes things does not work as they are supposed to do There fore we have built in a debug button for the Availability reports This makes it easy to send the needed data to the op5 developers To send debug data to op5 1 Create your report as shown in Creati
47. ge 69 about how to open up the Configuration Interface Go to the top menu and choose Option gt General Configuration Actions Map Options General Configuration Manage Backends Manage Backgrounds Manage Maps Manage Shapes In the Automap section and type in the complete host name in the defaultroot text box automap defaultparams Oo amp maxLayers 1 defaultroot support mon gbg int op graphyvizpath soan showinlists oG TJ Click Save and the new setting has been saved op 5 NagVis 85 EET Rotation pools Rotation pools The Rotation pools are just sets of NagVis maps that are used to rotate between So you can open up a rotate pool to have your maps shown for a certain time and then the rotate function will switch to the next map in the pool Note Neither automap nor Geomap kan be used in a rotation pool There is no GUI to use for administration of the rotate pools You have to edit the nagvis ini php file that is located here opt monitor op5 nagvis ls etc nagvis ini php Adding a rotation pool To add a new rotation pool you have to edit nagvis ini php Look in the file for the following section Rotation pool definitions To add a rotation pool 1 1 Logon to your op5 Monitor server as root via ssh or directly at the console 2 2 Open up nagvis ini php in your favorite editor 3 Go down to the Rotation pool definitions and add the following lines
48. ge you want to edit and select Edit this page in the top right corner A backup of the previous page will automatically be created og out Search Formatting a wiki page You can format your text by using wiki markup This consists of normal characters like asterisks single quotes or equal signs which have a special function in the wiki sometimes depending on their position For example to format a word in italic you include it in two pairs of single quotes like this Headings of different Headline Level 3 ee Headline Level 4 Headline Level 5 Note An article with 3 or more headings automatically creates a table of contents 64 Monitoring Oop Dokuwiki For more information about formatting text please go to http Awww dokuwiki org syntax More information about how to use the dokuwiki in op5 Monitor can be found in op5 Monitor Administrator Manual or at C op5 Agents Monitoring Agents op5 Monitor can do a lot on its own But to get the most out of op5 monitor you should use our agents The following agents are available from the download section in the support section at www op5 com support downloads e op5 NSClient e NRPE e MRTGEXT e Windows syslog Agent The table describes each agent briefly eae op5 NSClient This is the agent used for monitoring Microsoft Windows operating systems You can use it to monitor things like e CPU memory and disk usag
49. he menu on top and select Map gt Map Options Actions Map Options Show Hide Grid Add Icon gt Add Line gt Add Special gt Manage Templates The number of options is large For more information about the options please read more in the official NagVis Manual at http www nagvis org documentation 76 NagVis Opo NagVis maps Deleting a map There are two ways to delete a map To delete a map Alt 1 1 Click delete icon in the header of a plain NagVis map demoz ih 2 Click Ok and the map is deleted Alt 2 1 Follow the instructions in Main configuration interface on page 69 about how to open up the Configuration Interface 2 Select Maps gt Manage Maps from the menu on top Actions Map Options General Configuration Manage Backends Manage Backgrounds Manage Maps 3 Under Delete map choose the map you like to remove and click Delete Manage Shapes Delete map Select map Email service Delete 4 Click Ok in the pop up question to deleted the map Once the map is removed you will be redirected to the NagVis WUI page op 5 NagVis TT NagVis maps Renaming a map To rename a map 1 Follow the instructions in Main configuration interface on page 69 about how to open up the Configuration Interface 2 Goto the top menu and choose Options gt Manage Maps Actions Map Options General Configuration Manage Backends Manage Backgrounds Manage M
50. hedule host downtime HOST NAME ENTRY TIME AUTHOR COMMENT START TIME END TIME TYPE build centos 2011 10 31 09 40 13 monitor Upgrade 2011 10 31 10 40 07 2011 10 31 12 40 0 Fixed scheduled service downtime eee Clean E Schedule service downtime 4 HOST SERVICE ENTRY TIME AUTHOR COMMENT START TIME END TIME NAME build centos syslogd procesas 2011 10 31 09 40 13 monitor Upgrade 2011 10 31 10 40 07 2011 10 31 12 40 07 buid centos ssh agent process 2011 10 31 09 40 13 monitor Upgrade 2011 10 31 10 40 07 2011 10 31 12 40 07 build centos ntp time 2011 10 31 09 40 13 monitor Upgrade 2011 10 31 10 40 07 2011 10 31 12 40 0 build centos cron process 2011 10 31 09 40 19 monitor Upgrade 2011 10 31 10 40 07 2011 10 31 12 40 0 In this view you can e schedule new downtime e schedule recurring downtime e remove scheduled downtime e view all scheduled downtimes op5 AO a E Problem handling To view all scheduled downtime 1 Click Schedule downtime in the main menu under Monitoring Schedule downtime It is however easier to schedule downtime from the views Host Information Service Information Hostgroup Information and Servicegroup Information Scheduling downtime As you have seen we can schedule downtime for both hosts and services Now we will take a look at how to schedule downtime for a host and a host group The procedure is the same for services and service groups You can not add a scheduled down time back
51. her to assume state during op5 Monitor downtime E M Assume states during program downtime d Choose whether to assume if the system is logging initial states or not op5 Monitor does by default so if you have not changed anything in the nagios cfg file leave the default value as it is M assume initial states e Choose whether to include soft states or only use hard states in the report FJC include soft states 1 Traditional Availability reports are based on group availability worst case An al ternative way is to use average values for the group or object in question Note that using average values are by some considered not to be actual SLA 2 If the application is not running for some time during a report period we can by this option decide to assume states for hosts and services during the downtime op5 10 Reporting 97 Reports How to assume first host and service state H First assumed host state J First assumed service state First Real State First Real State kla Choose between e Current state The state the host or service has at the moment when the report is created e Unspecified No value given at all e First Real state Here the first real state OK or not found in the logs will be used e Host UP Service OK This force the first state to be assumed to be UP or OK depending of if it is a host or service Host Down Service Critical or Warning This force the first state to be ass
52. igation Mouse over host To quickly show the host address of a host hold the mouse on the host A pop up will appear with the host address SY WinServer m i wt la E 192 168 56 101 Keyboard commands The keyboard commands are shortcuts to some of the features in the op5 Monitor GUI The following keyboards commands are available e search e pause e paging to the left e paging to the right Table 1 Default keyboards commands Search Alt Shift f Set focus to the search field of the GUI Pause Alt Shift p Pause or activate the refresh of the current view in the GUI Paging to the left Alt Shift left Takes you to the left in a view that have more than one page Paging to the right Altt Shift right Takes you to the right in a view that have more than one page By default the keyboard commands are disabled To enable the keyboard commands and change their settings take a look at Keyboard commands used in the GUI on page 123 11 12 The GUI op5 Multiple host and service commands Multiple host and service commands Multiple commands is used to apply a single command to one or more host or services In almost every view in the monitoring section you may perform commands on the objects displayed in the view This is very useful if you for instance have a bigger problem with one or many services you may then acknowledge all of them at once Multiple host commands list Schedule downtime Cancel Sche
53. is for the first time Manage backgrounds When you start to create your own maps you will need to have a background image The background image can be what ever you want The following image types are supported e jpeg png e gif Add To add a new background image 1 Follow the instructions in Main configuration interface on page 69 about how to open up the Configuration Interface 2 Goto the menu on top and select Options gt Manage Backgrounds Actions Map Options General Configuration Manage Backends Manage Backgrounds Manage Maps Manage Shapes f 3 Click on Choose File in the Upload background image and choose the image to upload Upload background image Choose an image Choose File No tile chosen Upload 4 4 Click Upload Now your background image is ready to use 72 NagVis op5 NagVis maps Delete To delete a background image 1 Follow the instructions in Main configuration interface on page 69 about how to open up the Configuration Interface 2 Goto the menu on top and select Options gt Manage Backgrounds Actions Map Options General Configuration Manage Backends Manage Backgrounds Manage Maps Manage Shapes 3 Under Delete background image choose the background image you like to remove and click Delete Delete background image Choose an image Delete op5 Manage maps Add NagVis 73 NagVis maps There Add
54. itied SLA Period EJ SLA breakdown for Stockholm SLA 99 000 99 000 99 000 Real 99 995 J 99 988 Q 99 931 Q EJ Group members STOCKHOLM devel int op5 se repos op5 com The table below describes the parts of the result page Description The icons gives you the possibility to save the report direct link to report save the report as a pdf print the report The report graphs Click on the numbers on top of every bar and you will get a detailed report for that month A list of every object included in the report Click on the object name to get a SLA report for each and every object op5 Availability Reporting 99 Reports The availability report shows availability of host groups service groups hosts or services during a selected report period op5 Monitor comes with two different kinds of availability reports The standard one that comes with Nagios and a new one with extended functionality and nicer presentation As default the op5 availability report is used but you can reach the old CGI reports by clicking on the Old Availability link Creating an Availability report You can either do it a fast an easy way and only follow step 1 3 and 10 in the following guide By doing that you will use default values in almost all settings The complete instruction describes all settings To create an Availability report 1 Inthe main menu to the left click Availability amp Availability And the report
55. keys are case insensitive Changing my account settings To change my account settings 1 Click My account 2 Make the changes you need to do password is saved separately 3 Click Save Change popup behavior You can select to disable the graph popup when hovering the mouse over a graph icon It is also possilbe to change the popup delay Status pages Here you can select if you want to show the display name and notes on hosts and services in the GUI If the search function should also search in the notes filed show notes must be enabled Set URL target Select how you whant a URL to open You can choose to open in a new window or in the same window Changing your password To change your password 1 Click Change password in the top right corner of the My account page 124 Configuration My account 2 Type current password and the new password two times Change password Current Password tesenn New Password EETTEETTET Confirm Password EETETETEET Change password 3 Click Change password Next time you login you have to use the new password C op5 op5 Configuration 125 Backup Restore Backup Restore The op5 Monitor GUI has got a built in backup feature This is not supposed to be a replacement to op5 backup The configuration backup is only backing up the op5 Monitor A configuration nothing else Backing up the configuration To backup your op5 Monitor configuration 1 Click Backup Resto
56. kly basis you could use the last 7 days Opo Reporting 111 EET Eventsandiogs 7 Choose Hard states for State Types we are only interested in the real problems State Types Hard States 8 Choose only problems sate for both hosts and services Host States Service States Host Problem States service Problem States F 9 Set the number of items to show in the resulting report Items to show 50 10 Click Create Summary Report Top alert producers result Now we have a report ready to be examined Top hard alert producers 2010 03 06 12 13 54 to 2010 04 06 12 13 54 Duration 30d 23h 0m Os RANK PRODUCER TYPE HOST SERVICE TOTAL ALERTS 1 Service Porta SIF PING 146 Z Service routeri IF 10 ipsec0 Traffic 103 3 Service routeri Monitor CPU 61 4 Service router PING 10 The reason for doing this is to minimize the number of false alerts and false notifications Now start working with the problems The sooner the better You do not want to end up with a monitoring system you do not think you can trust Saving an Alert summary report Alert summary reports are usefull from time to time So when you have created a new one you will probably like to use that one an other time Then it is a good idea to save it To save an Alert summary report 1 Create an Alert summary report like you did in Creating a Top alert producers report on page 110 and before you gennerate the report 2 Click Save report FJ Save report 3 Ente
57. kuwiki on page 63 that is included in op5 Monitor op5 Monitoring 43 Parenting Parenting Example I Parenting in op5 Monitor is used to determine whether a host is down or unreachable A host is down 1f the host is the first one it can not reach in the tree unreachable if the host is after the host described above This example describes how the parenting works in practice The picture below shows how a network looks like from the monitor servers point of view _ an switch 01 ra _ a d N EENE Z _ ee fw 01 op5 monitor i aaa Sranane TPVPPTVPTER ey ei i ii a m As you can se everything starts with the op5 monitor server If fw 01 is down as shown in the picture above all child hosts of fw 01 is considered as unreachable The example above shows that you can use parenting to exclude a lot of unnecessary alerts and notifications This because you can tell op5 Monitor not to send any notifications on host unreachable That means you will only get notification about fw 01 in this case not the hosts below fw 01 a4 wontoing TC QG 5 Host and service groups Host and service groups Using Host groups A host is normally placed in one or more host groups A host group can contains any kind of hosts in any way you want to You can use host groups to e group hosts from the same geographic area in the same host group e put the same type of hos
58. le notifications for all service In scheduled downtime No Gf Enable notifications for all services Lesiupdete ce MUL el inet ALE A LN dd E Schedule a check of all services o Acti hecks Enabled a P Eshi Disable checks of all services on t Passive checks Enabled Notifications Enabled Disable event handler for this host Event handler Enabled Disable flap detection for this host Flap detection Enabled Enter text to filter Clear Host Comments 7 Add comment 3 Delete all ENTRY TIME AUTHOR COMMENT ID PERSISTENT TY LS a es eS E 34 Montoing eC Oop Hosts and services The table below describes each part of the Host information view briefly w pat escrow 1 Page links Quick links to other information about the host status of all services on this host Trends Alerts and notifications for this host Reports 2 Host information header Displays brief information about the host and its surroundings like host name and address parent host extra actions and notes links to configure and graphs what is enabled or not on this host 4 Host commands Here you can perform different commands for the host and or all services on that host 5 Comments This is comments you put there either by adding a scheduled downtime or just a comment of it own Page links The page links gives you a couple of short cuts to more information about this host and its services 3 Host state information Here you can
59. lick on NagVis in the main menu of op5 Monitor a Nag Vis Click on the Configure link at the top of the page Maps configure Right click anywhere in the page and the Configuration Interface will show up Actions Options Welcome to the NagVis WUI This is the Nagvis web configuration interface You can use it to config own Nagvis maps using your browser Unlike previous NagVis versions the navigation in the WUI uses the hei menu has been removed Have fun using NagVis And please report problems or bugs And if you really like NagVis you are welcome to support Nag is From here you may now change the global configuration add edit and delete map and objects add and delete background images add edit and delete shapes configure the backend 70 NagVis Opo Configuration interface Configure plain maps To configure a plain NagVis map 1 Click on NagVis in the main menu of op5 Monitor 2 Click on the Configure icon in the header at the top of every plain NagVis map demoz i 3 Use the menu on the top to access the Configuration Interface Actions Map Options Shows Hide Grid Add Icon Host Add Line gt Service Add Special gt Hostgroup Servicegroup Manage Templates NagVi 71 op5 ao NagVis maps As you have seen there are a couple of demo maps in the default configuration They are included so you have something to start with when you are using NagV
60. ll hosts from the search function To get a list showing all services and host you should write the search query like this s OR h op5 Example 5 The GUI 19 Searching Show all hosts services host groups and service groups To get a complete list of all hosts services host groups and service groups you only need to write a query like this This will give you a result with all object types grouped in one page Notes search The search function can search on notes that is set in the configuration on both in hosts and services By default the search function will not search in notes To enable this go to My Account in the menu Configuration View config My Account Backup Restore Configure and set Show Notes to Yes STATUS PAGES E Show display name on O Off i Show notes on Oot id Note length 80 Limiting the number of result objects The default search result will is limited to 100 rows This can be changed in the search query To change the limitation you only need to add limit with the number of lines to your query like this limit 10 The line above will give you max 10 rows in the search result To return all rows set limit 0 20 TheGUl Opo Searching Search result No matter if you use the simple or the advanced way to do your search you will end up with the same type of result list As you can see in the search result example below the search will be
61. mance Hosts Network Health Monitoring Features Unhandled Problems Business Processes Network Outages Geomap Beside this wide range of widgets you can find additional widgets on www op5 org or create a own widget that fits your needs This is described in op5 Monitor Administratiors Manual Widget parts Below you see an example of what a widget can look like aN ON OK 2 Disabled services The following table describes the parts of a widget shown in the picture above Description Widget header Copy Widget Collapse and Expand icon 23 24 The GUI Opo Widgets SS Widget settings icon Renaming the widget header The widget header displays the name of the widget To change the name in the widget header 1 Double click on the name in the widget header 2 Type the new name in the text field Disabled checks OK cancel 3 Click OK to save the new name Opo The GUI 25 Widgets Collapse and expand If you like to hide the content of a widget but still keep it on the Tactical overview page just click on the Collapse icon To show the widget again Click on the Expand icon Widget settings In this version of op5 Monitor the only setting you can change on a widget settings is e Refresh time To set the refresh time on an individual widget follow the instruc tions below 1 Click Widget settings icon 2 Move the slider to increase or decrease the refresh time Disabl
62. mode 10 Click Create report Availability report result When you have created your report you will get a result page looking like this Servicegroup breakdown Reporting period thismonth 2011 10 01 to 2011 10 31 fa t CA a D tal E Trends Availability Report tempi gbs int opS se HTTP Server dev op5 org HTTP Server debug int opS se HTTP Server beta int opS se HTTP Server 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 30 Showing services in state ok Jjwarning unknown critical pending E SERVICEGROUP DEVEL WEBSERVICES OK WARNING UNKNOWN CRITICAL UNDETERMINED Services on host beta int op5 se HTTP Server l a 100 Q 0 0 0 0 Services on host debug int op5 se HTTP Server a a 100 Q 0 0 0 0 Services on host dev op5 org HTTP Server ei a 99 739 Q 0 0 0 261 Q 0 Services on host temp1 gbg int op5 se HTTP Server l ai 100 Q 0 0 0 0 G Make testcase E AVERAGE AND GROUP AVAILABILITY FOR ALL SELECTED SERVICES OK WARNING UNKNOWN CRITICAL UNDETERMINED Average 99 935 Q 0 0 9 0 065 Q 0 Group availability SLA 99 739 Q 0 0 9 0 261 9 0 E STATUS OVERVIEW DEVEL WEBSERVICES 99 7 m OK m CRITICAL The table below describes the different parts of the result page op5 ee Reporting Reports The action icons gives you the possibility to change and save the report From left to right those are the ico
63. ng an Availability report on page 99 2 Click Make testcase Make testcase 3 Save the file report test txt Opo Reporting 109 Reports 4 Send an email to op5 Support with the report test txt file attached to the email 110 Reporting Opo Events and logs Events and logs Alert summary Top alert producers One of the most useful things when working with op5 Monitor is the Top alert producers report This report is created from the Alert summary The Top alert producers reports makes it easy to identify the biggest problem producers in your environment monitored by op5 Monitor There are a few predefined alert summary reports included in op5 monitor but to get the top alert producers we need to create a custom report Creating a Top alert producers report To create a Top alert producers report 1 Click Alert summary in the main menu A Alert summary 2 Select custom report mode Report Mode Standard Custom 3 Select all hostgroups Available Hostgroups Selected Hostgroups Environment network printers uni servers Webservers Win Servers 4 Select Report period Report Period Last 31 Days g Select Report type and set it to Top alert producers Report Type Top Alert Producers 6 Leave the Alert Types with the default value Alert Types Host and Service Alerts 1 Since this is the first time we generate this report we use the last 31 days When you use this on for example wee
64. nitoring au Hostgroup summary 1 This option is set if you want this scheduled downtime depending on an other scheduled downtime op5 Monitoring 55 Problem handling 2 Click on the hostgroup alias the one between the parenthesis in the picture below HOST GROUP HOST STATUS SUMMARY Datacenter serve rs Daiac anit ri PEE al t 1 UP 3 Click Schedule downtime for all hosts in this Hostgroup in the list of Hostgroup Commands Hostgroup Commands for Datacenter servers Datacenter 4 Follow a g except for f in step 3 in To schedule downtime for a host on page 54 5 Click Submit 6 Click Done Remove a scheduled downtime Sometimes it is necessary to remove a scheduled downtime This can be done both before the scheduled downtime has started and during the downtime If the scheduled downtime has been canceled before it has reached its end time a notification will be sent saying that the scheduled downtime have been canceled Removing a scheduled downtime To remove a scheduled downtime 1 Open up the scheduled downtime view by follow the instructions in To view all scheduled downtime on page 53 2 Click the delete icon under Actions ACTIONS a 3 Click Submit fd Triggered By ID 74 Service syslogd process on host build centos starting submit Reset Now the scheduled downtime and the comment saved when you created the scheduled downtime is removed Schedule recurring downtime As a good pra
65. ns Save it to be able to create a scheduled report Edit some report settings in a popup frame Direct link to report Download the report as a CSV file Show the report as an PDF Print the report This is the actual result You can here see how much time each object has been in the different states Click on the object names in the list to get a more detailed report There are two summary rows in the bottom of the table Average This is the average value for a group of hosts services It is calculated by adding the Time for each host service and then divide the total value with the amount of hosts services in the group Group Availability SLA This value is only calculated for UP and PROBLEM states for services OK and PROBLEM states It displays the amount of time where all hosts services in the group has been UP OK or in a PROBLEM state at the same time The Make testcase button creates debug information to send to the developers at op5 if needed for any support case Read more in Debug Availability reports on page 108 A pie chart displaying the result in a graphical way Editing the availability report settings You do not have to create a totally new report if you only like to change a minor settings of the one you just created To edit the settings 1 Click edit settings E 103 104 Reporting Opo Reports 2 Edit the settings you like to change in the dialog shown below All options are des
66. o save a report 1 Create a new report as in Creating an Availability report on page 99 2 Inthe result page click Save report 3 Give the report a name Save report Save report Webservers this year Save 4 Click Save Schedule reports When you want to have the reports on regularly basis and do not want to get it through the op5 Monitor GUI each time it is a good idea to schedule the report Before you schedule a report you ned to create it Creating a SLA report on page 94 or Availability report result on page 102 and then save it Save reports on page 104 Scheduling reports can be done from two places in the GUI e In the result page e From the page where you create the report In the guides below we will schedule a SLA report but it is done exactly the same way for the availability reports op5 Reporting 107 Reports To schedule a report from the result page 1 Create the report as shown in Creating a SLA report on page 94 2 Save the repot as shown in Saving a report on page 106 3 Click create schedule icon 4 Fill in the options in the the new window e New schedule Report Interval ae Weekly Recipients Filename Local persistent filepath absolute path to folder e g tmp Description Save Clear Choose Report Interval This will be how often the report is suposed to be sent Add Recipients email addresses separated by a comma Give the report a
67. o to the menu on top and select Map gt Add Icon gt Host Actions Map Options Show Hide Grid Add Icon gt Host Add Line gt Service Add Special S ASS Servicegroup Manage Templates Click on the map where you like to add your host 4 A box with the host options is now shown ee i Yo z 1 EES LIS Save The options marked with red text are mandatory So the host name is the only one you have to change for now Click Save and your object is saved on the map 80 NagVis Opo NagVis maps Line objects A line object is a printed line between two objects It can symbolize a connection between two icon objects and be associated with a Nagios object Adding a line Here we will add a line between two hosts and connect it to a switchport Bandwith Usage check To add a line 1 Follow the instructions in Main configuration interface on page 69 about how to open up the Configuration Interface 2 Go to the menu on top and chose Map gt Add Line gt Service lons Map Options Shows Hide Grid Add Icon gt Add Line gt Host Add Special Service Hostgroup Manage Templates Fl y Servicegroup a a a a a ee a a Click on the host icon you like to start your line from b Drag the mouse to the other host you like to connect the line to c Click where you like to end the line op 5 NagVis 81 NagVis maps 4 A box
68. oblem state Click edit settings icon to change some of the settings of the graph This whole part of the result page show you the corresponding availability report breakdown for the objects in the trend report Clicking the action icons and you will get other useful information about each and one of the hosts included in this report From left to right this is the actions that can be performed here The action icons gives you availability report for this host alert history for this host a list of notifications for this host alert histogram for this host Event log Events is actually a long list of all evens that has occurred on a host It shows you everything from alerts and notifications to op5 Monitor service restartings In other words this is a log viewer for the main op5 Monitor log Viewing and filtering logs In the op5 Monitor event log you can e view every event that took place in op5 Monitor e filter out any kind of events you do not want to see 115 116 Reporting Events and logs op5 e set the start and end time of the logs you like to view To view the event log Click Event log icon in the main menu and there you go Event log As you can see in the picture below everything except for Initial and logrotation states are shown by default State type options Host state options Service state options General options soft states Host down Service warning C Hide flapping alerts wi Hard state
69. or a service like host up host down service critical service ok and so on 48 Monitoring Problem handling op5 a E Notifications Notifications is the messages sent out to the contacts associated with the object the notification is sent about Notifications are sent out on state changes A notification is sent during one of the following alerts any service or host problem or recovery acknowledgements flapping started stopped and disabled downtime started stopped and canceled Notifications can be sent by almost anything The following are included by default in op5 Monitor e email e sms e dial up Of course there are a lot of other ways to send notifications like sending them to a database ticket handling system etc An alert can happens any time and it does not necessary needs to be associated with a notification but a notification is always associated to an alert Unhandled problems view As you can see in the GUI there are many views in op5 Monitor to show you host and service status in One of the most useful for a system administrator is the unhandled problems view C op5 Monitoring 49 Problem handling DISPLAY FILTERS Host Status Totals Host Status Types All 26Up Q 17 Down Host Properties Not In Scheduled Downtime amp Has Not Been Acknowledged 0 Unreachable 0 Pending Se ry ic p Statu 5 Ty pe 5 Fe n d in g L n k nown Wa m in q ritic al ossunssonnsansosu
70. orce the first state to be assumed to be Unreachable or Unknown depending of if it is a host or service 6 Click Create report Viewing a Trend report The Trend report result is actually divided into two parts e The upper part that contains the trend line e The lower part containing an availability report 1 If there is no information about the host or service in the current log file op5 Mon itor can assume status of the host service Dopd ee o og NB Events and logs The picture below shows the result page Reporting period a LA State History for servicegroups 2011 10 24 14 49 58 to 2011 10 31 14 49 58 dev mon int op5 se process monitor status betag process monitor status beta int opS se process monitor status 2011 10 25 2011 10 26 2011 10 27 2011 10 28 2011 10 29 2011 10 30 2011 10 30 SERVICEGROUP MONITOR G ACTIONS 4 OK WARNING UNKNOWN CRITICAL UNDETERMINED Services on host beta int op5 se process monitor status ee gt E pf gf 98 970 g 0 0 1 030 Q 0 Services on host beta64 process monitor status ei iS SF a oll 0 0 100 Q 0 0 Services on host dev mon int op5 se process monitor status we FH ly gf 99 018 9 0 0 0 982 Q 0 Average 65 996 Q 0 33 333 9 0 671 9 0 Group availability SLA 0 0 98 970 Q 1 030 Q The table below describes the different parts of the trend reports result page This is the trend graph showing you when the objects has been Up OK or in a pr
71. page 80 l S moomo e 67 68 NagVis Introduction Introduction C op5 NagVis is a visualization add on for op5 Monitor and it is used to visualize op5 Monitor data e g to display buissness processes like a mail system network infrastructure or critical production processes In this chapter each type of map will be described You will also learn how to complete the most common tasks like how to e add edit and delete maps e add edit and delete objects e change global configuration The first thing you will see when you open up NagVis in op5 Monitor is a few default demo maps Automap and Geomap The picture below shows an example of how the view may look like op5 bussiness_view Stay In Control G opd SO kls wt iby naire Lay Grainne bhy a gues a F F My Compeery ag er al L F m a a kiia raion IT on gt europe Automap oy It is from this view you can display and manage you maps network_architecture_slim S Ea u C z j it demo Nagis Demo op5 NagVis 69 Configuration interface Configuration interface All settings are administrated through the Configuration Interface The Configuration Interface can be reached either from the configuration link at the top of the default view or from the edit buttons in the header of all plain maps in the thumbnail view on NagVis first page Main configuration interface To open up the Configuration Interface 1 C
72. period Ei Report time period This Year 7 ak Choose what SLA calculation method to use Hl SLA calculation method Group availability SLA 7 You may choose between e Group availability SLA e Average Set the desired values in the following options or go directly to step 7 and leave the settings with their default value a Choose if you like to count scheduled downtime as uptime i Count scheduled downtime as Actual state T b Choose whether you like to see the alias instead of the host name in the generated report FJ Use alias c Choose whether to assume state during op5 Monitor downtime m M Assume states during program downtime 1 Traditional Availability reports are based on group availability worst case An al ternative way is to use average values for the group or object in question Note that using average values are by some considered not to be actual SLA 2 If the application is not running for some time during a report period we can by this option decide to assume states for hosts and services during the downtime C op5 Reporting 101 Reports d Check this check box if you like to have the report output in CSV format instead of the ordinary graphical result FJ C Output in CSV format e Choose whether to assume if the system is logging initial states or not op5 Monitor does by default so if you have not changed anything in the nagios cfg file leave the default value as it is Mi Assume initial states
73. r a name for the report and click Create Summary Report 1 If you have a large environment with a lots of host you might want to increase the number of shown items 112 Reporting Opo Events and logs scheduling an Alert summary report For the exact same reason as it is to schedule an availability report or a SLA report you might want to schedule an alert summary report To schedule an alert summary report 1 Create an Alert summary report like you did in Creating a Top alert producers report on page 110 2 Click the plus icon at the right top of the page _ 3 Chose Report interval Recipients email address separated by a comma Filename the name of the pdf that will be sent to the recipients x New schedule Report Interval Recipients Filename Weekly Save Clear 4 Click Save Opo Reporting 113 ET Eventsandiogs Trends Trends display a graphic view of status on a host or a service during a selected time period This graphical view can also be reached from Availability reports Creating a trend report To create a trend report 1 Click Trend in the main menu Trends 2 Select the objects you like to base the report on and move them from Available hostgroups to Selected hostgroups Available Hostgroups Selected Hostgroups Webservers Environment network printers z unix servers win S rvers lt 3 Select Reporting period Ei Reporting period Last 7 Days 4 Set the desired values in th
74. re in the main menu te Backup Restore 2 Click Save your current op5 Monitor configuration 3 Now your backup is created and can be restored at any time you like Backup Restore ACTIONS webconfig pre 4 0 7 upgrade 2009 09 01 11 39 eG webconfig pre 4 0 7 upgrade 2009 09 01 11 13 ae amp 4 Click the backup archive name to download and save the backup archive somewhere else Backup Restore actions In the list of backups the second column is called ACTIONS This is the functions you will find there from the left to the right View what files are included in the backup e Restor the backup e Delete the backup 126 confguraon CQ Backup Restore Restoring a configuration backup To restor a op5 Monitor configuration backup 1 Click Backup Restore in the main menu te Backup Restore 2 Click restor icon on the configuration backup you like to restore Now the backup has been restored
75. resh To pause the page refresh 1 Click Settings in the top right corner of the gui 2 Click in the Pause refresh check box and the Global refresh time is paused Tj Pause refresh Editing the refresh time To edit the Global refresh time 1 Click on the Settings icon in the top right corner of the gui 2 Pull the slider to increase or decrease the refresh time Edit global refresh rate 300 Once you have edited the Global refresh time a little notice will show up in the GUL It tells you that the new Global refresh time is saved and look like the picture below Success Updated page refresh rate to 300 Seconds 22 The GUI Widgets Widgets C op5 Widgets are used to give the user a ability to personalize the Tactical Overview display status data for their needs The first thing you will see when you login to op5 Monitor is the Tactical overview and it looks like this Monitoring Performance L Service Check Execution Time 0 00 10 09 0 400 sec Y Service Check Latency 0 00 0 26 0 100 sec L Host Check Execution Time 0 00 3 05 0 400 sec Scheduled downtime NJA Acknowledged problems CRITICAL 2 Acknowledged services Network health 88 0 82 9 HOSTS SERVICES y Host Check Latency Network outages tJ 0 03 0 26 0 100 sec Unhandled problems N A Active Host Service Checks x HOST DOWN s 25 155 3 Unhandled problems L Passive Host Service Checks 9 SER
76. roblems in HARD state from the servicegroup Web Services 1 Click settings button and select a servicegroup Unacknowledged service problems HOST Refresh sec 60 dist mas Height px dist poll o Show critical amp jboss Show waming Show unknown Service group Backlog Hard 2 Select the servicegroup you want to monitor with the widget Refresh sec 60 Height px 0 Show critical amp Show warming Show unknown Service group 3 When you have applied your settings a notification will be displayed in the top right corner showing that the settings are saved SUCCESS X Settings for widget tac_serwices_unacknowledged was updated The GUI 27 Cop te 4 The widget displays the current CRITICAL services for the selected servicegroup Unacknowledged service problems HOST SERVICE ACTIONS LASTCHECK ALERT TIME STATUS INFORMATION Grma CRITICAL www op org ge A a 2012 03 22 15 10 16 2012 03 19 16 38 16 Cannot make AR SSL connection Hiding widget 1 You may hide one or more widgets from the Tactical overview Just click on the Hide widget icon to hide the widget completely from the Tactical overview Hiding widget 2 Another way to hide the widgets from the Tactical overview is to click on the Page settings icon k 2011 10 28 15 11 20 44 1 Use noc experimental letwork Available Widgets e Acknowledged problems Critical Acknowledged Services fava gt
77. rotation demo rotationid demo maps demo Demo2 demo2 interval 15 The table below describes the options shown above oni Pain rotation NAME NAME 1s the displayed name of this rotation pool on NagVis default page rotationid NAME NAME is the ID of this rotation pool need to be the same as NAME in rotation NAME maps map1 map2 Maps The Maps 1s a label which is being displayed in the index pages rotation list interval 15 15 is the rotation time in seconds between the maps 86 NagVis Opo Rotation pools N Maps must be named exactly the same as the corresponding cfg file 4 Save and quit your editor Go back to your browser and reload the NagVis default page G op5 About Geomap This chapter covers the following topics Geomap Map type on page 88 Locations on page 89 Links on page 90 87 88 Geomap Opo Geomap Geomap The Geomap part of op5 monitor is a special map that uses Open Street Map to create the map as default and to be able to use the Geomap you must to have a connection to the Internet However it is also possible to choose pre generated maps if a internet connection of the computer that is viewing the map is not availible It is also possible to choose Google Maps as the preffered map Note It s only the client that needs access to the internet Map type As mentioned above there are three map types that is possible to use e Open Stree
78. roups is to create Service Level Agreement SLA reports based on service groups If you take the example above and create a SLA report from it you will directly see if you can deliver your service the way you promised your customers Opo Monitoring 47 Problem handling Problem handling Much of your work with op5 Monitor is about problem handling In the beginning when you start working with op5 Monitor normally most of the time is about configuring tweaking and fixing problems After a while you will see that you can start work in a proactive way instead of how it used to be In this section we will take a look at how you can work effectively with op5 Monitor as a great help during your problem handling Hard and soft states A problem is classified as a soft problem until the number of checks has reached the configured max check attempts value When max_check_attempts is reached the problem is reclassified as hard and normally op5 Monitor will send out a notification about the problem Soft problems does not result in a notification Alerts and notifications management Alerts and notifications are two of the most important things for you as an system administrator who depend almost all your work on a monitoring tool like op5 Monitor Alerts alarm notifications are called different things in most monitoring system Here in op5 Monitor we define them like this es Ce An alert is when any kind of status changes on a host
79. rs This mail service needs the following components to be working as it should e DNS e MTA e IMAP POP server e Webmail e Storage On the hosts listed above there are services that must be working otherwise your customer will not be able to user the email service you shall deliver to them Place all the important services in one service group and you can then easily see if an alert and or notification says anything about the email service in the example ae Montoing tC Oop Host and service groups service group commands By clicking on a service group name the name within parentheses in any of the service group views you will get a menu to control the service group sarvicegroup Commands for Database group Databases 4 4 Schedule downtime for all hosts in this servicegrou group em ochedule downtime for all services in this servicegroup From this menu you can e Schedule downtime for all host and or services in the service group Enable and disable notifications for all hosts and or services in the service group Enable and disable active checks for all hosts and or services in the service group e Go directly to the configuration for this service group service group reporting From the service group command menu see above there are also a couple of reporting tools From this menu you can view Availability reports and Alert history for the service group Another good way to use service g
80. s MAnageMe N cccccccseceseceeeeeseeeseeeseeeeseeeseees 47 Unhandled problems view cccccseccecccecceceeeececesseeeeeseeseeeueeeeeeeeeeeteeenes 48 Acknowledge problemS 0nn00n0nnann0nnanennnonnnnnnnnonnnnnnnrnnenrrnnrnnrnrrnnenrrnnrnnne 49 Acknowledging a problem in the GUI cece ceeceseeeseeeeeeeeseeeseeeeeeeeeeeeseees 49 Acknowledging a problem DY SMS cccceccsecceeeceeeseeceeeeeeeneeeaeeseeeseeeneeeeeeaaes 50 REMOVING AN acknowledge ccecccecccecceeeceeceeecaeeceeceeesueecueesessaeeceeesensaeesans 50 Removing multiple acknOwledgeMents ccccccceeceeeeseeeeeeeeeseeeeeeeeeeneeeaeees 50 SCHECUIS AO WH IMG serai E A daa oabsadedratvaan 51 Viewing scheduled COWNTIME ccceeccecceeeeeeeeeeeeeeseeeneeseeeceeeseeseeseeeseeseeeaes 52 Scheduling OWING sesaria a wine eeedaationiel 53 Remove a scheduled downtime cccccecc cece eee eeceece eee eeeeeseeseeceeeeeeaeeseeeeeeeeees 55 Schedule recurring downtime cccccecccceeccseeeceeeeeecececeseeeeseeessueeseeessneess 55 Scheduling a recurring COWNTIME ccc ceccceeccceeeceeeeeeeeeeeeseeeceeesaeeeseeesaeeeseeeees 56 Contents Viewing your recurring downtime schedules cccecc cece eeee sees eeeeeeeeeeseeeaeeees 56 ECIUAG a recurring GOW NUNN Gs erii E E Geek 57 Deleting a recurring downtime cccccceseceeeceeceeeseeeceecaeeceeceeecaueseesaeeseeesensags 57 BUSINESS
81. s the output from the op5 monitor check is displayed 60 Monitoring Opo Graphs Graphs op5 Monitor includes support for graphing what s known as performance data returned by check plugins that support this feature Performance data can be anything that gives a more detailed picture of a particular check s performance characteristics than the OK WARNING CRITICAL levels that Monitor reacts to For example check ping returns performance data for packet loss and round trip times This data is stored by Monitor and used to create graphs for different time periods such as the last 24 hours and past week This feature can be very helpful in identifying trends or potential problems in a network Viewing graphs From most of the views in op5 Monitor you can find the graph icon looking like this To view the graphs for a service or a host click on the graph icon and you will get the graph view Host devel int op5 se Service PING 2 Search 4 Hours 31 10 11 6 34 31 10 11 10 34 Si ONNE Datasource Round Trip Times Cywe Py Actions Ping times devel int op5 se 7 SARAC My basket Basket is empty RTA Status 06 40 07 00 07 20 07 40 08 00 08 20 08 40 09 00 09 20 09 40 10 00 10 20 EE P O Round Trip Times 19 02 ms Last 63 51 ms Max 16 36 ms Average 5 Service PING O warning 100 000ms E Critical 500 000ms Last Check 31 10 11 10 Time ranges Datasource Packets Lost AA S 4 Hours 325 Hours Packets lo
82. s wi Host unreachable wi Service unknown C Hide downtime alerts wi Host recovery wi sevice critical C Hide process messages M Service recovery MI Hide initial and current states C Hide logrotation messages C Hide external commands Older entries first First time Last time Click calendar to select date Click calendar to select date Update 2011 10 31 16 00 J 2011 10 31 15 01 15 Warning Return code of 127 for check of service test multiline on host devw mon int op5 se was out of bounds Make sure the plugin you re trying to run actually exists 2071 10 31 15 00 2011 10 31 14 59 05 SERVICE ALERT win2008 i386 PING OK SOFT 20K 192 168 1 195 rta 13 350ms lost 0 2011 10 31 14 58 05 SERVICE ALERT win2008 i386 PING WARNING SOFT 1WARNING 192 168 1 195 rta 203 001ms lost 0 2011 10 31 14 56 15 Warning Return code of 127 for check of service test multiline on host dev mon int op5 se was out of bounds Make sure the plugin you re trying to run actually exists g 2011 10 31 14 55 55 SERVICE ALERT lbogserver authentication failure OK HARD 30K 5 matches for general filter authentication failure Host beta fatal Read from socket failed Connection reset by peer The event log view is divided into two parts e filtering e logs In the filtering you can change what type of events you like to show and also between what dates you like to view logs for The logs are grouped by hours to make
83. seat athe Saad sae ae alee vated ia ei saa eeueat 89 AANO a JOC ATION cis cassmastou ave a a e a daN 89 HUA sedis soca ibe sci oss sce ea enue a nde ae cule ease ates 90 AGANO T IK eaa n ones ahi aeed a a a a aa inde daaes ae see pn 90 Reporting PADOULIRCDOMING rescrie E ese setsivendsseenteseeecaaceess 93 FRO DOI diana E aa 94 Rasa T E EEAS E N E TEES E A E E E teaeee 94 Crean a S LATODO Gs sist tase a steal etn Suetied aoe 94 SLA 2 O10 09 1 Geer ep er a ea ear ee et ee eye eee ee eee ee pe eee Tee 98 PAV ANA DIU ceritana diva vtucdanedctant santa dente ken iesaandytantaeatethara eee 99 Creating an Availability rePOrt ccccccccccceccseecceeeceeeeeeeeeeeeseeeseeeseeeeaeesaeeeaeeeaes 99 Availability TEPORUTESUN 2s cwsliciacinreuioahedaaceest eaieshheadsctcaldunsceita het anceantion desman iones 102 Editing the availability report settings ccccccecceeeceeeeeeeeeeseeeeeseeeeseeeeeeneees 103 IV Contents SAVE TED OMS nE N 104 SAVING a VOD OM sta sede eins a ek tere ees antl an eatery 106 SCNECUIS 1S DONS sci cc sdceantdinanedaadtdetaands ia AAEE 106 Modifying scheduled ePOrts cccccceseecceeeeceseecececeeeeceeeseueeseeeeeueesaneeees 108 Deleting scheduled reports ccccccceeeceeceeeeceecesecaseceeecuseceeeseeesessaeees 108 DEDUG AVaAIADIINY KCDOINS nzr E Serer AEE ERER 108 Events and OOS reusan a 110 Alert summary Top alert producers ccccecceecceee eee eeeeeeeeeaeeeeeeeeeseees 11
84. shown with one part for each type of object Host results for web 3 Select Multiple Items pages 1 HOST ACTIONS ALIAS ADDRESS STATUSINFORMATION DISPLAYNAME g www op5 com ich y ad op5 com web server www op5S com OK www op5 com responds to ICMP Packet 1 rtt 0 402ms g www op5 org ich A op5 org web server www op5 org OK www op5 org responds to ICMP Packet 1 rtt 0 336ms Service results for web 4 Select Multiple Items pages 1 HOST SERVICE ACTIONS LASTCHECK STATUSINFORMATION DISPLAY NAME BF wwwops com YF WebService s 2011 10 28 13 36 40 HTTP OK HTTP 1 1 200 OK 64695 bytes in 0 006 second response time g www op5 org A amp WebService s yw 2011 10 28 13 37 59 HTTP OK HTTP 1 1 200 OK 24029 bytes in 0 110 second response time Servicegroup results for web pages 1 SERVICEGROUP ALIAS ACTIONS web_services Web Services FRE Hostgroup results for web pages 1 HOSTGROUP ALIAS ACTIONS web_servers Webservers id 4 Just like in the normal views you can sort all columns in the search result Opo The GUI 21 Refresh time Refresh time Every view is automatically refreshed after a certain time You can easily pause or edit the global refresh time in the GUI The default Global refresh time is 90 seconds The Global refresh time is valid for all views that uses auto refresh So it does not matter in what view you are pausing or editing Pausing the page ref
85. ssive checks Obsessing Notifications Event handler Flap detection Ok for 4d 44m 12s OK 192 166 1 18 ta 3 952ms lost 0 rta 3 952ms 100 000 500 000 0 p 0 20 60 1 3 HARD state 2011 10 31 09 19 17 Active 0 12 0 295 seconds 2011 10 31 09 24 17 2011 10 27 09 39 17 N A Notifications 0 No 0 00 state change No 2011 10 31 09 20 10 Od Oh 3m 195 ago Enabled Enabled GJ Disabled Enabled Enabled Enabled 42 Monitoring Opo Hosts and services Service commands The service commands part gives you a various commands to handle the service Here you can e disable and enable active and passive checks e reschedule the service check e disable and enable notifications e schedule downtime disable and enable event handlers SERVICE COMMANDS G Send custom service notification ES Schedule downtime for this service Comments There are two types of comments e automatically added e manually added Automatically added comments can be e acknowledged comments e scheduled downtime comments As a manually added comment you can type in almost anything you like Enter text to filter Clear service Comments 7 Add comment of Delete all ENTRY TIME AUTHOR COMMENT ID PERSISTENT This service has no comments associated with it Comments are designed to be short texts If you like to add documentation longer descriptions and so on you should consider using the do Do
86. sssnansasauunsansaa gemmeameuemmeemeneemed Service Properties Not In Scheduled Downtime amp Has Not Been Acknowledged 43 Hosts W 17 Problems HOST 7 SERVICE ACTIONS LAST CHECK DURATION ATTEMPT 172 27 86 97 EEE ene ee 2 W Disk usage C wk a 2011 10 31 09 28 47 fd 10h 17m 26s wa beta int ops se E x iS Baa he Q yum A 2011 10 31 09 28 13 5d 4h 19m 59s 3 3 4g V 4 beat A 8 cru status 4 aw amp 2011 10 31 09 26 27 66d 20h 42m 3s 3 3 g cron process 4 2011 10 31 09 28 30 66d 20h 42m 28s a3 Disk usace a ua 2011 10 31 09 30 29 66d 20h 41m 50s a3 In this view you will only find unacknowledged problems From here it is easy to Acknowledge problems When a new problem is discovered you need to take care of it The first thing you should do is to acknowledge the problem There are many ways to acknowledge a problem When you acknowledge a problem you will e make sure no more notifications are sent out e by this show other users that you have seen the problem and are aware of it We will here take a look at two of them acknowledge by e the GUI e SMS Acknowledging a problem in the GUI The most common way to acknowledge a problem is to do it in the GUI This is easy and you will also be able to add a comment to your acknowledge It is also the same routine no matter if it is a host or service problem you are about to acknowledge To acknowledge a host problem 1 Look up the host in the GUI
87. st devel int op5 se 4 One Week One Month i One Year 120 100 80 rera a ervices 40 Host Perfdata 20 4 CPU Status i Disk usage 06 40 07 00 07 20 07 40 08 00 08 20 08 40 09 00 09 20 09 40 10 00 10 20 Mem usage O Packets Lost 0 Last 0 Max 0 Average il PING cle ae i process httpd status ritica 6 System Load A Users Packets lost Host devel int op5 se Service PING e 25 Hours 30 10 11 9 34 31 10 11 10 34 Doph Menitorng at Graphs The table below describes the parts of the service overview which is where all graphs are being displayed eea The graphs Except for the graphs in it self they shows information like e host and service name e warning and critical levels e last average and max values Here you can quickly get the graphs of an other host Just type in the correct name of the host and press Enter Note This is not a search field Exports and calendar Click the icons to e export to PDF or XML e open up the calendar to view old data Zooming and reports Click the icons to e zoom in the graph e show most resent alert for this time period for this host e create an availability report for this time period for this host Host information Here you see a short information about the host Click the host or service name to get extended details Other graphs on this host The list shows the rest of the graphs available for this host Just click on one of them
88. the location select Add location Enter the variables for this locations and select type and then the object you want to link to this location Edit location x Label op Office Gothenburg Address Forsta Langgatan 19 Description Dev support office Object type l Host T Object name switch gbq int ops se Save Cancel Click on save to create the location Links When you have added a couple of locations to your Geomap you might want to add a link between them This can easily be done by associating a service to a so called link object Adding a link Here we will use two locations called e Gothenburg e Stockholm The locations listed above are associated with one host each Now we will add a link between the two locations and associate it with a service that will symbolize the link between the both locations G 91 op5 ee To add the link 1 Open up the Geomap from the left side menu Click on edit above the search field above the map A CA lh a a 2 Click on one of the locations that you want to link together and select Link 3 Choose the second location and select Link in the bubble on that location This will create grey link between the two locations WUE ev J nk ping 92 Geomap Geomap G op5 4 Click on the grey line Click on Edit in the bubble Vasteras VENENA 4 a r gt MP Nor Koning W ai Link ping a F gA d A P Srg Boras
89. tmap e Google Maps e Cloud made maps from Open Streetmap To start configuring the map type for Geomap follow the steps below 1 Click Geomap in the main menu 2 Select the cogwheel in the top right corner Besides the map type you can also set the refresh rate of the map with the lever from left to right or manualy enter the interval in seconds Geomap Settings Geomap refresh rate 100 3 Select what map type you want to use Geomap Settings cc cesssecsense sensei boseceseesse peu cseseecediee scence vec sonsse poascaseeese nesscense sosneassenen sea ncenes poascaneessa veasse nes ssenenssensasessooesscced Google Map Cloud Made x OpenStreetMap Opo Geomap 89 Geomap 4 Press the cogwheel again to save the setting and refresh the map Locations Before Geomap is useful you have to add locations to the map Each location can be associated with an object The following object types can be used Host Service e Host Group e Service Group Adding a location Here we will add a new location First we need to locate where on the map we want to put it Then we save the location with some basic settings To add the location 1 Open up the Geomap from the left side menu 2 Click on edit in the upper right corner just above the map View Edit search ysgain Goteborg E i NWordstan 3 Double click on the map where you whant your location 90 Geomap Opo Geomap 4 _ A bubble will appear on
90. tored by op5 Monitor A host in detail A host can be any kind of network device virtual device and other objects that you might reach from the op5 Montor server Let us take a look at the Host information view and see what parts it is built upon In the coming sections we will go through each part and learn how they can be used The picture below shows the Host information view View for this host Notifications g Firewall Gothenburg gbg fw1 Address 192 168 1 1 Parents awitch1 gbg Member of Gothenburg default hostgroup Notifies to peter support group m Extra notes 4 Configure lo Show performance graph HOST STATE INFORMATION HOST COMMANDS BLM LAAT Up for 7d Sh 19m 24s Disable active checks of this host Status information OK 192 168 1 1 responds to ICMP Packet 1 nt 11 884ms E Re schedule the next check of this Performance data pkt 1 0 0 0 5 ria 1 1 884 2000 000 2000 000 pl 0 95 100 submit passive check result for th 1 3 HARD state So Wala Se ore sre i Last check time 2011 10 31 08 26 51 Stop accepting passive checks fol Check type 0 Active Start obsessing over this host heck ete are COL aeons Disable notifications for this host Eee Send custom host notification Last state change 2011 10 24 00 09 12 Schedule downtime for this host Last notification Pay Notifications 0 En Schede sasa OWIE TOT sussa l 5 s s Q I Is this host flapping No 0 00 state change G Disab
91. ts in the same host group e place all hosts in a special service in the same group e place a customer s host in a host group of its own Beside just being a way of sorting hosts in you can use host groups to decide what user 1s Supposed to be able to see what hosts More about that in Access rights on page 118 Using host groups makes it easy to find hosts that got something in common Let us say you have a whole bunch of Host group commands By clicking on a host group name the name within parentheses in any of the host group views you will get a menu to control the host group Hostgroup Commands for Datacenter servers Datacenter 4 From this menu you can e Schedule downtime for all host and or services in the host group Enable and disable notifications for all hosts and or services in the host group Enable and disable active checks for all hosts and or services in the host group e Go directly to the configuration for this host group op5 Monitoring 45 Host and service groups Host group reporting From the host group command menu see above there are also a couple of reporting tools e From this menu you can view Availability reports and Alert history for the host group Using Service groups Example 2 One of the most useful things with service groups is to group them by what useful service they are giving the users A service group example Let us say you have a mail service for you custome
92. umed to be Down or Critical Warning depending of if it is a host or service e Host Unreachable Service Unknown This force the first state to be assumed to be Unreachable or Unknown depending of if it is a host or service If you like to save your report already here in this state check the Save report box and type in the name of the report This can be done later FJ LZ Save report Check Cluster mode to create the report where the group logic is reversed so that the OK UP time is calculated using the most positive service host state of the selected objects C Cluster mode Type in the SLA values with values from 0 00 to 100 00 Ed Enter SLA J Jan j Feb J Mar J Apr o o Ho o Click on the icon in front of the name of the months to copy the value to the other months that are available 2 1 If there is no information about the host or service in the current log file op5 Mon itor can assume status of the host service 2 Only the months that is included in the report and where data is found will be avail able 98 Reporting Opo Reports 11 Click Create report SLA report result When you have created your report you will get a result page looking like this a SLA breakdown 9 Reporting period last3months 2011 07 01 to 2011 10 01 tal G us To schedule this report save it first iJ SLA breakdown for Stockholm 99 995 100 j jul Aug Sep E SLA Compliance i B Breached sia D Fult
93. user manual You can read more about how to build your own widget in the op5 Monitor Administrator manual 30 TheGUI Opo Widgets G op5 Monitoring About Monitoring This chapter covers the following topics mam e Hosts and services 33 A host in detail on page 33 A service in detail on page 38 Host and service groups 44 Host and service groups on page 44 Using Service groups on page 45 wow e f o Problem handling Hard and soft states on page 47 Alerts and notifications management on page 47 Unhandled problems view on page 48 Acknowledge problems on page 49 Schedule downtime on page 51 Schedule recurring downtime on page 55 Graphs Viewing graphs on page 60 Adding graphs for custom plugins on page 61 Dokuwiki 63 Editing a wiki page on page 63 Formatting a wiki page on page 63 C C 31 32 Monitoring Introduction op5 Introduction The monitoring section in the web menu is related to problem management and status of your network This here you will spend most of your time when using op5 Monitor In the monitoring section you can view host and service problems view performance graphs execute service and host commands show objects on maps handling schedule downtime This chapter will give you information about the most common parts of the monitoring part of op5 Monitor GopS tem Hosts and services Hosts and services Hosts and services are the objects that are moni

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