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User MANUAL - Mantronics

1. e The installation of the ink cartridge is completed 32 User Manual Version 3 1 5 3 How to setup the feeder To setup the feeder you need to perform the following steps in this order 1 Adjust the separation 2 Adjust the paper side guides 3 Fill the feeder with material 4 Adjust the paper feed ramp 7 Adjust e Unlock the separation lock knob A by turning it counter clockwise the separation e Set both separation adjustment knobs B to the mid position The mid position is indicated by the two arrows gt gt e Lift the complete separation by pulling the separation lock knob A upwards e Depending on your medium put one or two pieces under all four separation fingers see Figure 11 Thin medium e g single sheets with 100 g m two pieces under the fingers Envelopes put the thickest part of the envelope flap under the fingers When using a narrow medium put two or more pieces next to each other so that there is material under each separation finger Setup all separation fingers Make sure that there is a medium under each separation finger Otherwise unused fingers could wear the feed roller e Drop the separation fingers so that they sit on the medium e Lock the separation lock knob A by turning it clockwise Now the separation fingers are fixed at the correct height e Pull out the medium e If the paper becomes skewed as it is pulled in make fine adjustments with the
2. User Manual Version 3 1 149 11 8 How to create a print file Depending on the software you use there are two ways to create a print file 1 Create a e Open the print dialog window in your software usually File gt print file Print directly from the software e Activate the Print to file checkbox as shown in Figure 63 Print Designer Settings Multiple Printers Downloads Print Options Printer Control _ Printer Name Print Range Copies al O From selected record O From last printed Cx coe Figure 63 Print dialog window e Click on the OK button e Select a file name and a location to save the print file in the Print to file dialog window shown below Use the default file type prn printable file Print to File 3 My Computer My Recent my Network Places Documents T8358 a jusb2 0 bilder B output fudyPrinters and Faxes GD Shortcut to w32x86 File name Dutput My Network Save astype Printer Files pm Figure 64 Print to file dialog 150 User Manual Version 3 1 2 Create a print file by changing the port of the printer driver to file print User Manual Version 3 1 Select the Printer and Faxes menu from the Start menu of Microsoft Windows Right click on the printer you want to create a print file for and select Properties Select the tab Ports an
3. Font type Font type refers to the print design of a character set Cour for example exhibits a different character design than LetGot or Helv HP TIJ 2 5 HP TIJ 2 5 is the abbreviation for Hewlett Packard Thermal Ink Jet 2 5 It describes a certain generation of printing technology by Hewlett Packard I ndividualize Individualize describes the process of printing a largely custom document Major parts of the document are individual for each receiver of the document For example images text blocks offers the language used etc see addressing and personalize Ink Ink is a intensive dyed fluid which is used to create picture elements on a substrate see ink cartridge pigmented ink and dye based ink Ink Cartridge see cartridge Interface cable The data transfer cable which connects your computer to the printer or to another peripheral device Internal fonts The internal fonts are installed in the printer They are an inherent part of the printer Line thickness The line thickness refers to the line width A distinction is drawn between normal and bold line thickness Loadable fonts Loadable fonts soft or download fonts are stored on the hard disc of the PC They may be transferred to the printer memory LPI Lines per inch It is the measuring unit for the line density The most commonly used line density for printing is 6 LPI Macro A macro is a block of commands
4. When was it modified Y What size is it More advanced options 140 User Manual Version 3 1 11 3 How to use a pre installed printer driver It is not recommended to continue to use an old version of the printer driver When setting up a new printer the printer driver which is delivered together with the printer should be installed 11 3 1 USB connection 1 Check e Make sure that the already installed printer driver is the correct installed one for your new printer For example the printer model AS 710 printer driver requires the printer driver for the AS 710 2 Connect the e Connecting the printer to the PC via the USB cable The PC will printer to the show the following messages See Figure 57 and Figure 58 PC Found New Hardware Wizard Welcome to the Found New Hardware Wizard This wizard helps you install software for 700 C your hardware came with an installation CD gt or floppy disk insert it now What do you want the wizard to do O Install the software automatically Recommended instal from a ist or specfic location Advanced J Found New Hardware X Cick Next to continue Figure 57 New hardware detected Figure 58 Found New Hardware Wizard 3 Identify the e Identify the USB port number as described in How to identify the USB port USB port used by the printer number 4 Set the Port e Open Devices and Printers on your PC START gt Control Panel gt of the pre Printer a
5. e Check if the paper size is within the printer specifications e Check if the correct paper size is sent from the PC e Check if the paper sensor triggers before the rear edge of the paper Protocol Display message Cause code 047 ERROR SMC1 RESET THE ERROR MANE SMEL moaule PRI NTER CODE 47 Elimination e Reset the printer e Call service Protocol Display message Cause code 048 ERROR SCC RESET THE PRINTER ERROR in the SCC module CODE 48 Elimination e Reset the printer e Call service User Manual Version 3 1 115 Protocol Display message Cause code 049 SAFETY COVER OPEN The safety cover is open CODE 49 Elimination e Close the safety cover Protocol Display message Cause code 050 PAGE DATA TOO LARGE RESET Data sent from the PC is too THE PRINTER CODE 50 large Elimination e Set the menu PAGE DATA e Turn off the printer and then SIZE to maxim on again e Check if the data cable is connected correctly at the printer and at the PC Protocol Display message Cause code 051 FONT LOADING ERROR RAM Insufficient memory for the font MEMORY IS FULL CODE 51 Elimination e Reduce number of fonts used in print job Protocol Display message Cause code 052 FONT LOADING ERROR WRONG Undefined or faulty data were DATA TI MEOUT CODE 52 detected by the printer
6. Right click on it and select Properties Lc gt Conai Baa gt Hardware and Sound Devices and Printers gt Add a device Add a printer z Name Classification Devices 1 Printers and Faxes 14 4 Unspecified 1 I 920_ Go to the tab Hardware and see the listed device functions see Figure 35 Double click on the printer Type Other devices another properties window will open Select the button Change Settings administrator rights required The window will flicker once Switch to the tab Driver and select the button Update driver see Figure 36 The Update Driver Software Wizard will appear 85 r T 3 I 930_Properties S _930_ Properties d a General Hardware p 930_ Device Functions Name Type Driver Provider Unknown am _930_ Other devices Driver Date Not available USB Porting Support Lanes See Driver Version Not available Digital Signer Not digitally signed To view details about the driver files Update Driver To update the driver software for this device Device Function Summary Manufacturer Unknown Roll Back Diver the device fails after updating the driver roll j _ back to the previously installed driver Location on USB Printing Support Device status This device is working properly Disables the selected device To uninstall the
7. Elimination e Perform a default reset e Ifthe error occurs again after the default reset call service Protocol Display message Cause code 020 BUFFER OVERFLOW Overflow of the received buffer CODE 20 Elimination e Check if the data cable is connected correctly at the printer and at the PC e Exchange the data cable Protocol Display message Cause code 021 UNPRINTED ADDRESSES FINISH Address has not been THE JOB CODE 21 completely printed Elimination e Do not carry out any modifications in the printer menu during the print job User Manual Version 3 1 111 Protocol Display message Cause code 022 PROGRAM ERROR MAKE Error in the program flow DEFAULT RESET CODE 22 Elimination e Perform a default reset Protocol Display message Cause code 023 UART A ERROR RESET THE PC was powered on or off PRINTER CODE 23 Elimination e Turn on the PC before turning on the printer e Restart the printer Protocol Display message Cause code 024 DISPLAY TI MEOUT RESET THE Error of display controller PRINTER CODE 24 Elimination e Restart the printer Protocol Display message Cause code 025 CHECK CARTRI DGE S START TO Cartridge no of print unit no CONTI NUE CODE 25 is not inserted Elimination e Insert missing cartridge s e Ifa cartridge is inserted Turn off the machin
8. Elimination e Check if the data cable is connected correctly at the printer and at the PC e Check if you use the official printer driver e Try to run the print job from a different PC e Call service 116 User Manual Version 3 1 Protocol Display message Cause code 053 ERROR NON EXISTENT FONT A print JOD Selects a font which SELECTED CODE 53 is not available loaded in the printer Elimination e Do not repeat pages after a job has ended e Do not turn off the printer during job data transfer e Unlock the font in the printer menu e To interrupt a print job use the Cancel and the Ok keys on the printer Protocol Display message Cause code 054 ERROR PRINT DATA CHECK THE Undefined or faulty data were PRINTOUT CODE 54 detected by the printer Elimination e Check if the data cable is connected correctly at the printer and at the PC e Check if you use the official printer driver e Try to run the print job from a different PC e Set the menu SOFT FONT ERROR tO cont print Attention This setting can cause faulty data in the printouts Check the following pages for garbage characters Protocol Display message Cause code 056 ERROR PEN CABLE CHECK CABLE Wrong PEN ID read CODE 56 Elimination e Check if the head cable is damage e Call service Protocol Display message Cause code 061 NO CONF
9. 3V lt 21P lt 1F 0G 20G lt 21T lt SOR lt 20Be 201W 211W 0n0F lt ON lt 50p050b12v10h3T amp d p592Y p171XMax Musterman c0F ENNNONNNNIANAAAAAA sieieieioieteisioieieteteieisisieieisieieteteteiojejeieteteteteteieieieietetetelejejejeisteiejeieieioioietetsteteteieietetetet sjejeisieteteisisieiei Figure 32 Sample Input Buffer Dump print DEALER This menu is only used for manufacturer adjustments SHOW ERORR MESSAG In this menu you can cycle through all possible error messages This is useful as a reference SHOW WARNI NG MSGS In this menu you can cycle through all possible warning messages This is useful as a reference 80 User Manual Version 3 1 LANGUAGE Here you can select one of the following languages for the printer menu English Deutsch Francais Italiano Espaniol Chinese only available in the Asian version User Manual Version 3 1 81 SETTING For Microsoft DOS applications individual printer configurations can be created and stored as a setting in the printer The setting No O is reserved for the factory setting Here no modifications can be executed The settings No 1 to No 9 may be set individually The modifications will be automatically saved for the selected setting number The settings are maintained in the printer after a restart 82 User Manual Version 3 1 7 How to connect the printer to the PC To connect the printer to a PC use either the
10. Here you can configure different layout settings directly in the printer menu These manual settings were made for users that print out of Microsoft DOS applications All functions in the following submenus are obsolete for users who use a modern Microsoft Windows computer with layout softwares like Flexmail or BulkMailer In those cases all layout information is included in the print job that is sent from PC to the printer ORIENTATION This feature is used to turn the whole print image by 180 The print layout on the PC can be edited in the normal view while the printouts will be done reversed AY Nor Figure 22 Difference Nor Rev transport direction Rev Nor Default Nor PAPER SIZE This feature is used to choose between different predefined paper formats To use different paper dimensions please use the PAPER MEASUREMENT function Quick menu or key combination Quick Excecutive Letter Legal Ledger A3 A4 A5 A6 Monarch C10 Intern DL INSD C4 C5 C6 B4 B5 B5JIS Cardl Card2 Hagaki User 64 User Manual Version 3 1 LEFT MARGIN This feature is used to set the left margin of the print area in mm inch lt q J q Figure 23 LEFT MARGIN transport direction TOP MARGI N This feature is used to set the top margin of the print area in mm inch lt ee Figure 24 TOP MARGIN transport direction OFFSET EDGE This feature is u
11. USER MANUAL CE Products presented in this guide are conformto requirements of directives nbr 2006 42 EG and 2004 108 EG Neopost has implemented a program for the recycling of worn machines and machines at the end of their lifetime Contribute in a res ponsible way to the environmental protection by consulting your retailer internet site or by contacting him He will inform you of the collection and treatment processes of these machines Copyright Copyright 2011 All rights reserved No part of this manual may be reproduced or transmitted in any form or by any means copied onto electronic media or translated into any language without the manufacturer s express written permission The manufacturer is not liable for any damage resulting either from incorrect use or from repairs and modifications carried out by a third unauthorized party This manual was produced with great care However liability for any errors which it may contain is excluded The manufacturer reserves the right to make any technical or design changes to the equipment during the development process All specified values are purely nominal Consequently any legal claims made on the basis of this manual cannot be enforced The manufacturer is not liable for any damage or disturbance resulting from the use of options or accessories which are not original products or do not have the express approval of the manufacturer Brands HP is a registered brand name o
12. e After the installation the printer is ready to use i Found New Hardware x Your new hardware is installed and ready to use approved by Windows Please continue the installation by clicking on During the installation the Wizard might prompt that the driver is not Continue Anyway 7 1 2 Windows 7 1 Insert the e Insert the Neopost CD ROM in the CD drive of your PC driver CD ROM 2 Connect the e Make sure that your printer is turned off PC to the printer e Connect the printer with the USB cable to your PC e Turn on the printer Check if the printer shows OnlinUSB in the bottom line of the main display If not press the Ok key to turn the printer online If the printer shows OnlinTCP in the bottom line of the main display use the menu PRINTER CONFIG gt BOOT DEFAULTS gt COMMUNICATION to select the usB interface 84 User Manual Version 3 1 3 Install the driver manually User Manual Version 3 1 Wait for the automatic detection of the new hardware J Installing device driver software Click here for status By clicking on the message box Windows will display a status window Windows 7 is not able to locate the printer drivers on the CD ROM or in the Internet automatically Therefore you have to install the printer driver manually Click on the Windows button and Devices and Printers The detected printer is listed under the category Unspecified
13. Ethernet connectivity of the printer With this command you can test if the printer is correctly recognized via the Ethernet connection To test the Ethernet connectivity perform the following steps 1 Check the IP address of the printer 2 Open the Windows command prompt 3 Use the ping command 4 Ethernet connectivity is working properly User Manual Version 3 1 e To test the Ethernet connectivity of the printer you need the exact IP address which the printer uses e To check the printer s IP address got to the printer menu SERVICE gt CONFIGURAT INFO e Note down the printer s IP address e On your PC select START gt All Programms gt Accessories gt Command Prompt e Or type cmd in the search box of the Windows Start menu e The Command prompt will open e Type ping IP address printer into the Command prompt and hit the Enter key For IP address printer type the exact IP address of your printer e For example ping 192 168 500 218 e If the printer is correctly recognized in your network you will get the following reply in the command prompt a jor IC gt ping 192 168 508 218 Pinging 192 168 506 218 with 32 bytes of data Reply from 192 168 586 218 hbytes time 2ms TTL 128 Reply from 192 168 586 218 bytes time lt ims TTL 128 Reply from 192 168 586 218 byt time lt ims TTL 128 Reply from 192 168 586 218 bytes 32 time lt ims TTL 128 Ping statis
14. The printer will print two different patterns which help you to check the condition of the cartridge e Pattern A visualizes the condition of the cartridge contacts in a grid patter see Figure 26 below 1 5 10 15 20 3 5 10 15 20 12 ALE H u HAHH E JHE ECrEERereeEEE Figure 26 Pattern A e Figure 27 shows an sample print with several defects How to clean clogged nozzles the cartridge and pen board is described in chapter 8 1 1 on page 97 and in chapter 8 1 2 on page 98 If a defect is still visible after cleaning these parts replace the cartridge Figure 28 on page 78 shows a reference diagram of the cartridge contacts and their descriptions 76 User Manual Version 3 1 aHp E EHE H e HFH HA HHE w FHA 1 5 10 15 20 3 5 10 15 Figure 27 Pattern A with defects n these nozzles are clogged cl no connection on contact 10 c2 no connection on contact K Figure 28 Cartridge contacts Cartridge contacts c2 Nozzle rows e In print pattern B every nozzle of the cartridge prints a small dot Gaps in the line of dots indicate clogged nozzles Figure 29 Pattern B User Manual Version 3 1 77 Print char set The printer will print the currently selected printer internal character set I LAAT Vn l 22 o Nc n SQM ENOAFMHOGCHBSQWC Sie ey H a od RE Pe a e l M4 eS Mo ES st r OCR wAHOBMBIWOVL Peat S a el R FAO 20 0 BS OID HH
15. it is not necessary to use this menu LINE SPACING Defines the space between the printed text lines ly 2i 3 4 popr Oe Ty By Dy LO Default 6 Plain text output only Of When using a modern Microsoft Windows computer with layout software like Flex Mail or Bulk Mailer it is not necessary to use this menu User Manual Version 3 1 67 SERVICE This menu provides access to the following features SELECT TEST PATT You can choose between two default test patterns One of these patterns will be printed when you perform a test print Quick oe key Arrow up key No 1 No 2 Default No 1 HARDWARE TEST Display This feature is used to check the functionality of the printer display The display will show different characters numbers and symbols Keyboard This feature is used to check the functionality of each key on the control panel In the display you will see Keytest In order to complete the test you have to press each of the eight keys once e Home key e Quick key e Test Print up arrow key e Run Paper left arrow key e Paper Length right arrow key e Clean Heads key down arrow key e Ok Online key e Cancel Offline key 68 User Manual Version 3 1 Ram The printer will test its internal memory Ram Contin The printer will test its internal memory NV Ram Cont The printer will test its internal memory Sense Voltage This test is for service purp
16. 60 the USB port number is USBOO1 File Action View Help e9 nm Sl Eb mN ems a l 2 Batteries or ataa gt gi Computer RAUL hein General Driver gt DVD gt lt IDE ATA ATAPI controllers b 234 Imaging devices gt lt Keyboards l A Mice and other pointing devices gt 4 Modems Property W Monitors Bus relations b Network adapters 2 poreo Value b Sound video and game controllers anai gt gli System devices USBPRINT NP_930_ 6841344 2c6 amp 0 amp USB001 4 q Universal Serial Bus controllers ee rr Intel R ICH9 Family USB Universal Host Controller 2934 Intel R ICH9 Family USB Universal Host Controller 2935 Intel R ICH9 Family USB Universal Host Controller 2936 9 Intel R ICH9 Family USB Universal Host Controller 2937 Intel R ICH9 Family USB Universal Host Controller 2938 Intel R ICH9 Family USB Universal Host Controller 2939 Intel R ICH9 Family USB2 Enhanced Host Controller 293A Intel R ICH9 Family USB2 Enhanced Host Controller 293C g USB Composite Device USB Printing Support USB Root Hub USB Root Hub USB Root Hub USB Root Hub USB Root Hub USB Root Hub USB Printing Support Figure 59 Device Manager Figure 60 Device Properties Details 144 User Manual Version 3 1 11 5 How to test the Ethernet connectivity Using the ping command in the Windows Command Prompt is an easy way to test the
17. 91 FlASNWALME rriaren noie aa an iani 152 Flashware update ceee 152 FUSE iinan a aA a OEA a E 101 GIOSSAFY re 160 Handling ink cartridges 0 088 32 Ink cartridge ceee 13 31 96 nk leveli ianeirensis 32 47 Key panel secscentiscceheuedery siete evanee tenes 24 LED occ A A 23 166 LOCALION 0 cece eee eect ee eee teeta eens 14 Mah Oisian iiini iinan 114 162 Main display sssr neren 26 Maintenance seseeesessrrrrrerrrrerrene 96 Material thickness n 37 NO Datars a R 156 No Pap r rau a anaia aa 156 Non mechanical reset 100 OMMMING iasant eaa 23 28 ONIME riar ca voectsdes eens isikan ni aa 23 28 Operator panel ssesesesesrsrerrrr resse 24 OPTIMIZATION ovsene 63 Orientation sssssssssessssrrsrsrerrrrresres 39 Paper SENSOM oseriuariiiuinni iniiai 53 Paper side guides encer 149 Paper SIZE sussssssserrsesrerarrssrererees 163 Panty oA a A AARE 163 PC arien a a a 10 PC Software ccccee cee eee eee ee ene eee a 38 Pen board contacts ccceeeeeeee ees 97 Pictogram S wcectevsnasagthceetienswaia ete nesskwceye 9 Place of installation 11 Power Cable cccceceeeee eee eeeeee teenies 19 Power supply cece eee eset eee e ee eee 136 Print direction s 34 39 64 Print file c cee eee ees 130 150 163 Print quality 27 57 61 62 99 Printer driver ccccececeee cece ee eeeeeeees 39 Printer settings cceeeeee
18. ATH OS WD FG 10 0D OD 2D AD A Hd ih eQoUNnpy ores WNY em H CBQUTVH OSGHMMAR SO DhMOMNHDP E N mA XK SCOVMGAMUVANHRUYMHHAMHEAAZO HOH AMHNOR aD oo oe V I AO 2 ez HMM B wak SE eN Oorete e FOMveO ann Figure 30 Sample character set print User Manual Version 3 1 78 SETTING DUMP Here you can print the setting dump The setting dumps lists all printer settings for each setting number The currently used setting is marked with In the case of problems the setting dump provides useful information It is recommended to use an A4 or Letter sized sheet to print the setting dump Option Note Print settings Prints the current printer settings Send sett to port Sends the printer setting to the serial Control interface SEITING NO 1 No 2 No 3 No 4 No 5 FONT Courl2 Courl2 Courl2 Courl2 Courl2 PRINT QUALITY 6x60 6x60 6x60 6x60 6x60 LEFT MARGIN 0 00in 0 00in 0 00in 0 00in 0 00in TOP MARGIN 0 00in 0 00in 0 00in 0 00in 0 00in TYPE OF BARC off off off off off AUTO CHECK DIG e x SMALL WIDTH z 7 LARGE WIDTH BARCODE HEIGHT a lt gt CHAR SPACING 0 0 0 0 0 CHAR HEIGHT 1X 1x 1x 1x 1x CHAR WIDTH 1X 1x 1X 1x 1x LINE SPACING 6 6 6 6 6 ORIENTATION Rev Rev Rev Rev Rev PAPER SIZE User INSD INSD INSD INSD PAPER LENGTH 6 36in 4 49in 4 49in 4 49in 4 49in CHARACTER SET PC8 Pcs Pcs Pcs PC8 PRINT MODE automatic automatic automatic au
19. CODE BD read and print mode Protocol Display message Cause code 39 PAPER SENSOR SHOULD BE The paper sensor is detecting paper VERIFIED CODE BE before starting to print or measuring the paper size Elimination e Remove any paper under the sensor Protocol Display message Cause code 40 Speed limitation for the ink type The speed of the transport system CODE BF is too high for the selected ink type Elimination e Reduce the speed of the transport system Protocol Display message Cause code 41 Font loading warning RAM Insufficient memory for the font memory is full CODE BG Elimination e Reduce number of fonts used in print job Protocol Display message Cause code 42 Macro load warning RAM Insufficient memory for the macro memory is full CODE BH Elimination e Reduce the size of the macro 124 User Manual Version 3 1 8 4 2 Additional Error Messages No Message Cause MO1 MONI TOR ERROR M01 FAULT XXXXXXXX CHKSUM ssss ssss Checksum error while transferring the flash into the RAM memory READ USB EEPROM RETRY Call SERVIC Elimination e Restart the printer No Message Cause M02 MONI TOR ERROR M02 USB EPROM could not be read WRITE USB EEPROM RETRY CALL SERVIC Elimination e Retry e When error still occurs call service No Message Cause MO3 MONI TOR ERROR
20. Cause M10 MONI TOR ERROR M10 S7 FAULT xxxxxxxx CHKSUMi ssss ssss Wrong checksum of hex file Elimination e Transfer the hex file again e When error still occurs call service 126 User Manual Version 3 1 No Message Cause MONI TOR ERROR M11 IMAGE TOO LARGE Too many file parts in hex file or hex file too large Elimination No e Check hex file Message Cause MONI TOR ERROR M12 FAULT FLASH ERASE Error while erasing the flash memory Elimination No e Restart the update Message e When error still occurs call service Cause M13 MONI TOR ERROR M13 FAULT FLASH WRITE Error while writing on the flash memory Elimination e Restart the update e When error still occurs call service No Message Cause M14 MONI TOR ERROR M14 Checksum error after updating the FAULT XXXXXXXX CHKSUM ssss ssss flash Elimination e Restart update e When error still occurs call service No Message Cause M15 MONI TOR ERROR M15 USB EPROM could not be erased WRITE USB EEPROM RETRY CALL SERVIC Elimination e Retry User Manual Version 3 1 e When error still occurs call service 127 No Message Cause M16 MONI TOR ERROR M16 READ USB EEPROM RETRY CALL SERVIC USB EPROM could not be read Elimination
21. M03 USB EPROM could not be written on SO FAULT CHECKSUM REF xx NOW xx Elimination e Retry e When error still occurs call service No Message Cause M04 MONI TOR ERROR M04 Checksum of record SO is faulty REF reference value NOW actual value INVALID FILE PPC Elimination e Transfer the hex file again e When error still occurs call service e Check if hex file is correct No Message Cause M05 MONI TOR ERROR M05 Identifier of hex file is not valid None PPC type Elimination e Check if hex file is correct User Manual Version 3 1 125 No Message Cause MO6 MONI TOR ERROR M06 UNEXPECTED ADDRESS XXXXXXXXX While data transferring a faulty address range was detected in record SO Elimination No e Check hex file Message Cause MO7 MONI TOR ERROR M07 IMAGE TOO LARGE Hex file size too large Elimination No e Check hex file Message Cause MO8 MONI TOR ERROR M08 S3 FAULT CHECKSUM ADR XXXXXXXX Checksum of record S3 is faulty Elimination e Transfer the hex file again e When error still occurs call service e Check if hex file is correct No Message Cause M09 MONI TOR ERROR M09 While data transferring a faulty UNEXPECTED ADDRESS XXXXXXXXX address range was detected in record S3 Elimination No e Check hex file Message
22. PC application has sent the complete print data Performing a CLEAR PRINT QUEUE during a print job will cause a print data error REPEAT PAGES After a print stop e g paper jam some products can t be used and have to be thrown away The REPEAT PAGES function allows the user to easily reprint up to 20 pages records of the print set Therefore the printer always keeps the data of the last printouts in its memory e After a print stop the printer will go into Offline mode e Select REPEAT PAGES in the QUICK MENU and hit the Ok key e Using the up or down arrow keys choose how many pages you want to reprint e Confirm the value by hitting the Ok key e Afterwards hit the Cancel key twice e The printing will continue after switching back to Online mode The printer will repeat the chosen amount of pages records and will then continue with the print job AUTOM PAGE REPEAT function C You can activate an automatic page repeat function after print stops PRINTER CONFIG gt ERROR HANDLING gt AUTOM PAGE REPEAT Double printed pages T Be aware of double printed pages Please verify the correct sequence of the printed pages after a printing stop After job end Please be aware that this feature will NOT work after a print job was finished Since with the last page of a print job all job settings are deleted from the printer User Manual Version 3 1 45 P
23. PDF Converter CD 1230_DC 2230 Remove Driver Package Set Driver Isolation Properties Windows x64 Windows x64 Windows x64 Windows x64 Windows x64 a ne 7 More Actions gt e A new dialogue window will open Confirm by clicking on Delete User Manual Version 3 1 Driver package information collected The following package s will be deleted flexsystems inf x64 The following driver s will be deleted Hasler HJ 990HD x64 11 2 How to completely remove printer drivers from Windows XP and Windows 2000 1 Uninstall printers and Open Printers and Faxes and delete your address printer printer e Then open File gt Server Properties and select the Drivers tab drivers e Remove all printer drivers beginning with FS For example FS0204 2 e Remove all printer drivers beginning with AS _ vX DA _ vX or RENA _vX For example AS700_ v4 B Printers and Faxes amp Print Server Properties Edit View Favorites Tools H Forms Ports Drivers Advanced A BOSS3 Server Properties i Installed printer drivers Set Up Faxing aeiia ame Adobe PDF Converter i Document Con Canon MPC600F FAX CD 1230_DC 2230 FS0204 2 FS0206 11 FS0206 8 Generic Text Only HP Color LaserJet 2600n HP DeskJet 1220C HP DeskJet 890C hp deskjet 990c HP LaserJet 4050 Seri HP LaserJet 405
24. Please check that the printer s IP address is not already used in your LAN Please check that the printer s IP address can be detected ping test within your LAN See Figure 47 for an example of such a test In this sample the printer was set to a fix IP address 192 168 1 34 This IP was detected successfully by the server The printer is set to dynamic IP address It is recommended to use a fixed DHCP Dynamic Host Configuration Protocol table on your server to assign one specific IP address to the printer Therefore you need to lock up the MAC address of the printer You can lock up the printer s MAC address either on your server of in the following printer menu SERVICE gt CONFIGURAT INFO See Figure 46 for an example of such a DHCP table on a server In this sample the printer with the MAC address 34 D2 C4 00 00 08 was assigned to the IP address 192 168 1 34 This setup makes sure that the IP address assigned to the printer will always be the same Please check that the printer s IP address can be detected ping test within your LAN Please check in the printer menu that the IP address shown there matches the one set on your server SERVICE gt CONFIGURAT INFO User Manual Version 3 1 MAC Adresse IP Adresse 1 34 D2 C4 00 00 08 192 168 1 34 2 00 00 00 00 00 00 0 0 0 0 Figure 46 DHCP Table on server Using the printer within a LAN me It is necessary to assign one specific IP
25. a font However character sets may also exclusively consist of symbols Characters Characters are understood to be letters numbers and symbols which can be printed Coding Coding describes the printing of a code This code can be a 1 D code e g EAN 128 or a 2 D code e g Datamatrix 200 Configuration In a configuration particular printer settings are ascertained You may set up several configurations and save each one of them under its individual configuration number 160 User Manual Version 3 1 Decap Time The decap time of an ink type indicates for how long an ink cartridge can be exposed to the surrounding air without capping before the ink starts to dry within the nozzles Ink which is dried within the nozzles reduces the print quality when starting or resuming a print job see ink pigmented ink and dye based ink Default configuration Prior to dispatch the printer s default settings are programmed These factory settings are saved under the configuration number 0 They continue to be active until another configuration number is selected and setting modifications are carried out Direct Addressing Printer A Direct Addressing Printer prints the address directly onto a substrate e g an envelope A non direct way of addressing a substrate would be applying an address label dpi dpi dots per inch describes how mayn picture elements pixels are printed per inc
26. and data e g a graphic like a company logo that can be downloaded to the printer This macro can be used repeatedly without having to send the complete block of commands and data for every page Downloading macros can increase the print speed The downloading of macros is only supported by dedicated address printing software applications Offline While in Offline mode the printer is not able to receive print data from the PC In this status the printer settings can be changed Online While in Online mode the printer is able to receive print data from the PC Operator Panel The operator panel contains the display and the key pad Printer settings are carried out here Paper jam A paper jam occurs when the paper gets jammed during printing and when the paper transport is blocked 162 User Manual Version 3 1 Paper recognition see Top of form Sensor Paper Sensor see Top of Form Sensor Paper size The paper size refers to the paper format which should be printed on When turning the layout by 180 the top margin value is automatically detected so that it corresponds to the set value of normal layout orientation Parallel interface The parallel interface also termed Centronics interface is a connection from the computer to the printer By this interface always 8 bits 1 byte are transferred simultaneously parallel Parity Parity a error detection metho
27. cic cvscedsacenssessccs sevatesnevecens a aaa aA Eaa DANa aA 61 PRINT OWA LIN cnra cia muah iciacuds teas antata maseeeiueienss cine iaaueaumeteenamcens 61 TRANSPORT PARAM ss cscicescacsceecadateasedadia cea cae eeeaadsaeieaed eed ada ENERET VENENE REVE edad a eedad 62 PAPER SPEED sss nidorccnnssentivas a a aia 62 SHUTTLE SPEED sv iscscess ices cess candie is ETETEA EEEE AAE EAEE EEEE ASEE 62 PRINTMODE ccccccccceeecceeeeeeeeeeeseeeeeeeeteeeeeeeeseetteeneeessaeteeeeuenevgunneeans 63 OPTIMIZATION eioi Beso Gacdhes Dans anesadiedah dere a 63 EJECT DELAY SEC sssccsiastadia etiatiaed mares macdil cess a ga eaei 63 EJECT LAST PAPER iis scan ieniceri 64 LAY OU sds nahncta tat nncwssaatnet Ponca a nun oannrammeannerntseaaenunnraniars 64 ORIENTATION 0 0 c cc ccc cece eee ee nee eee eee eee EE EEE EEE EE EEE EEE EE EEE EEE E EEE EEE ES 64 PAPER SIZE ea a a Pa draw tance a ohare bs iautioantace anthouinen aaisinaaate aerate 64 LEFT MARGIN sere aieeaa EA E EEI ideas dnt ahinettt pallakamans hah nia ost 65 TOP MARGIN ccccc cece cece eect e eee e eee e eee nE ENEA EEEE sees EEEIEE EEST ERRET 65 OFFSET EDGE wis sictscacsssncsdatsneeaciaaade dtvea tacianiandiaiewedae dren a aadianeeiaatenaad 65 FONT PARAMETER S eieiei ne a aa meteor cetcnaaiwacten es te Oe EAEE EE EEN EENE EESE 65 FONT eaire drra a a a a E 65 CHARACTER SPACING arteren a EEE A E rE A EAE EEEE EEEE ERARE 66 CHARACTER SE mienne e a A E tng a E E 66 TYPE OF BARCODE iii issiiesctesca
28. components of the service station need to cleaned regularly It is recommended to clean the service station each time the ink type is exchanged e Ink residues from the orange cap need to be removed e Ink debris on the wiper needs to be removed Cleaning the service station 1 Turn the printer Offline by pressing the Offline key 2 Open the transparent safety cover The cartridge carriage will move out of the service station Wiper Cap Figure 53 Cleaning the service station 3 Dampen a cloth with distilled water and clean the wiper until it is clear of any ink accumulation 4 Use the cloth to wipe any ink residues away from the orange cap Close the transparent safety cover User Manual Version 3 1 99 8 1 4 How to reset the printer To reset the printer to the factory settings you have to start the printer in a special mode Non Mechanical Reset resets all settings except for mechanical settings 1 Turn off the printer 2 Press AND hold the following key Quick 3 Turn on the printer 4 Keeping holding the Quick key until the printer shows Non Mechanical Reset Alignmt Values Saved 5 Release the Quick key and the printer will be ready to use Default Reset resets all settings 1 Turn off the printer 2 Press AND hold the following key Home 3 Turn on the printer 4 Keeping holding the Home key until the printer shows Printer XXX Default Reset 5 Release the Hom
29. data to the printer In order to make the necessary settings you need to a TCP IP port to a printer driver 146 User Manual Version 3 1 11 6 1 Network connection between the printer using a fixed IP and the PC Printer settings PC settings Printer driver settings Port 9100 The PC must be Port 9100 number properly connected number Address area network as Address Subnet 255 255 255 000 the printer Mask Gateway 192 168 050 180 IP Address The default port 9100 is commonly used by printers Please make sure that this port is not blocked in your LAN or set to a port number that is used in your LAN The IP Address set in the printer must be valid in your LAN and must be permanently assigned to the printer in your LAN Please contact your company s network administrator for support 11 6 2 Network connection between the printer using a dynamic IP and the PC Printer settings PC settings Printer driver settings Port 9100 The PC must be Port 9100 number properly connected number to the same local IP g 192 168 5 180 area network as the ACErESR printer The default port 9100 is commonly used by printers Please make sure that this port is not blocked in your LAN or set to a port number T that is used in your LAN Use the printer menu SERVICE gt CONFIGURAT INFO to check which IP Address is assigned to the printer User Manual V
30. eee eee ees 79 Printhead distance 164 REPAIS direnian tee beta eee entnseeanines 12 Reset COUNLER sr ceicreri ri anirai err Tanaan 26 Reset printer ceceeeeee eee eee eee 100 Scope of delivery 15 Secondary FUNCTtIONS cceceeee eee e es 24 User Manual Version 3 1 SEVICE ynni iniaa a iae 12 96 Service Station eere errereen 98 SEUNG ieseni cee veered eani eee 164 Shuttle head printer ccecce 22 SHUTTLE SPEE Diarani riain iaai 62 Side guides ek ceee cece eee eee ee eee eeee 149 Software application 39 57 62 Spare parts scrrisnirisrsss niren rninn ee eeae eens 12 SUPPOME seiiiieitisetin Meh ii 96 User Manual Version 3 1 Technical Specifications 0 06 136 Technical SUPPOrt cece eee eee 129 Test Print cece cctaetiv i eiaa a 40 Top Mardin ccceeeeeeee eect reenen 163 TOP OF TONM sies essence seca sieiancde ian Shes agers 53 Troubleshooting eceeeeeeeeeee ees 101 WS Biaeeecaiaasn E AR 17 Warning message 80 120 167 neopost
31. high print quality and increases the life time of the ink cartridge Default BLACK DYE User Manual Version 3 1 157 11 12 Declaration of conformity CE Products presented in this guide conform to requirements of the following directives EC directives EC directive Year Register No Machinery directive 2006 42 EG EMC directive 2004 108 EG Standards used Technical specification Standard 158 Safety of machines DIN EN ISO 12100 1 2004 04 Protective device including safe distance DIN EN ISO 13857 2008 Noise emission DIN EN ISO 11200 2009 Safety of electrical office machines EN 60950 1 2006 11 Noise immunity DIN EN 55024 2003 10 Perturbing radiation DIN EN 55022 2008 07 Industrial interference resistance DIN EN 61000 6 2 2006 03 Interference resistance against Discharges of static electricity DIN EN 61000 4 2 2009 12 High frequency electromagnetic fields DIN EN 61000 4 3 2008 06 Fast transient electrical disturbances DIN EN 61000 4 4 2005 07 Surges DIN EN 61000 4 5 2007 06 Conducted disturbances induced by high frequency fields DIN EN 61000 4 6 2009 12 Magnetic fields with energy frequencies DIN EN 61000 4 8 2009 10 Short time disruptions Voltage drops fluctuations DIN EN 61000 4 11 2005 02 Limit values for harmonic currents DIN EN 61000 3 2 2006 10 Limit of voltage
32. medium ssssssssssrrrrsrererrrrrrrerrrrrrre 38 5 6 How to set the print direction orientation ssersserrrerrrrerren 39 5 7 How to perform a test print cccccccccceeeseeeeeseeeeeeaeeeensaeeeeanes 40 Printer menu firmware V4 8 ssassassnnsnnsnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 41 How to connect the printer to the PC ssssssssss22200uunuunnnunnnnnnnnn 83 User Manual Version 3 1 7 1 How to install the printer driver cccccce cece eeeeeeeeeeeeeeeeeeeeeanees 83 7 1 1 Windows XP and Windows Vista lacc 83 7 1 2 WINAGOWS Zoe copeatonpasuge ns oan EEO A EA 84 7 2 How to use the USB NEMA Ce iaiinidincsntacnsiniiunavacmnrernnensaaagaineawiones 87 7 3 How to use the Ethernet interface ssssssrrrrerrrrrrrrrrrereerrreen 87 7 3 1 Adding a TCP IP port to a printer driver esceseeeeeeereeresn 88 7 3 2 Connecting the printer to a local area network sssssssesrsresses 91 7 3 3 Direct Ethernet connection between the printer and the PC 93 8 Servi iniss inssscccccscsstncnscesseccscacssncenssensnenssnccnssenssacessscssacscnssseecenes 96 8 1 Maintenance and SUpport ccciscccdcaeciccusdnirditondeitondeensanteadtituasetmens 96 8 1 1 How to clean an ink cartridge ssssssssssseesrirrrrrrrrrrrrnerrrrerrrrr 96 8 1 2 How to clean the pen board contacts ssssseeeseeeerresserreerer 97 8 1 3 How to clean the service station ssssssssssrrrerrrrrrreerrreeerrn 98 8 1 4 How to reset the PiNteP ecsiscccscccc
33. message Cause code 074 ERROR TCP PORT An error occurred during Elimination CODE 74 initialising the TCP device Protocol Display message Cause code 075 NO MAC ADDRESS FOUND MAC address not set in the CODE 75 board memory Elimination e Call service Protocol Display message Cause code 076 NO TCP CONNECTION DETECTED No TCP connection could be CODE 76 established Elimination e Plug in the TCP cable Protocol Display message Cause code 078 NO PEN BOARD DETECT RESET THE No PCB printed circuit PRINTER CODE 78 board and no PEN board detected Elimination e Connect all pen boards e Call service Protocol Display message Cause code 079 UNKNOWN CONFI GURAT FOR THIS No PCB and no graphic DI SPLAY CODE 79 display detected Elimination e Connect the graphic display e Call service User Manual Version 3 1 119 8 4 Warning Messages 8 4 1 How to read a warning message entry e Protocol code Two digit number that is sent by the printer via the serial interface when this warning occurs e Display message Text that is shown in the printer display The text in the display always includes the warning code two letters as reference for the operator e Cause What caused this warning e Elimination Steps the operator can take to avoid this warning Protocol
34. of your LAN 2 Enter e The printer default values are shown below change the Port Number 9100 default IP Address 192 168 50 180 settings Subnet Mask 255 255 255 0 Gateway IP Address 192 168 50 180 e Confirm any changes to the values by pressing the Ok key Now press the Cancel key until the main view is shown in the display e Press the Ok key to turn the printer online The bottom line of the display must now show OnlinTCP User Manual Version 3 1 91 7 3 2 2 Using a dynamic IP address 1 Printer settings dynamic I P Open the main menu of the printer with the Home key Open the menu PRINTER CONFIG gt BOOT DEFAULTS gt COMMUNICATION gt TCP IP In this menu select the setting dynamic IP In the next menu you can set the value for the Port Number Port number The default port 9100 is commonly used by printers Please make sure that this port is not blocked in your LAN or set to a port number that is used in your LAN 2 Enter change the default settings 3 Configure LAN settings server settings 92 Confirm any changes to the port number by pressing the Ok key Now press the Cancel key until the main view is shown in the display Press the Ok key to turn the printer online The bottom line of the display must now show OnlinTCP The printer is set to a fixed I P address Please check that the printer s IP address is valid within your LAN
35. parameters directly affect the electrical signals from the printer to the cartridge and are important for a correct ink drop formation The chosen ink type will be displayed above the ink level bar in the printer display e g VERSATILE Special application inks S Some special application inks parameters are only available by feature update Please contact your authorised Neopost dealer for further information Option Note d BLACK DYE Versatile Black ink cartridge m MAX GLOSSY Max Glossy ink cartridge v VERSATILE BLAC Black Dye ink cartridge f FAST DRY BLACK Fast Dry Black ink cartridge i IQ INK 1Q ink cartridge X 10 INK 10 ink cartridge s SPOT COLOUR Spot Color ink cartridge AMS INR IMS ink cartridge Special application ink for printing on difficult substrate Please read the additional operation instructions for this ink typ u USER INK Not optimized default parameter This parameter can be used for all not Neopost approved inks Default d BLACK DYE Always set the ink type according to your actually used ink The different parameters are optimized for these types Wrong assignations can lead to overheating and damage of the cartridges 56 User Manual Version 3 1 RESET INK LEVEL This feature is used to reset the calculated ink level of the cartridge Choose yes for a reset This reset should o
36. separation adjustment knobs B Figure 10 Adjusting the separation User Manual Version 3 1 33 2 Adjust the paper side guides 34 separation fingers Tr MN UZ Figure 11 Separation fingers Loosen the fixing screws C of both paper side guides see Figure 12 Move the two paper side guides apart Put in one medium in the feeder according to your desired print position Use the ruler to determine the position Please note that the print directions NOR Normal and REV Reverse have different zero positions see Figure 13 For further information about the print direction please see chapter 5 6 How to set the print direction orientation on page 39 Make sure that you medium covers the paper sensor The position of the paper sensor is indicated on the label with the scale see Figure 14 Push the side guides back towards the medium The side guides should be close to the medium so that it cannot turn when it is pulled into the printer But the side guides should not clamp the medium Position the paper feed ramp in the middle of the two side guides See Figure 12 for an sample setup with a C5 envelope Different material sizes The optional available paper side guides for different Yo formats makes the feeding of these materials more comfortable Please see chapter 9 2 on page 132 for further information User Manual Version 3 1 1 i Figure 12 Paper
37. setting send from the PC is ignored To lock this setting select this line and press the Ok key for three seconds A 8 symbol appears next to the quality setting showing that it is locked now To unlock the setting select this line again and press the Ok key for three seconds The 8 symbol disappears again User Manual Version 3 1 27 7 Print direction This line shows the set print direction Nor The print layout is printed in normal direction Rev The print layout is printed 180 turned Please refer to the section Menu of this manual to get more detailed information about print direction This setting can be locked so that a print direction setting send from the PC is ignored To lock this setting select this line and press the Ok key for three seconds A amp symbol appears next to the direction setting showing that it is locked now To unlock the setting select this line again and press the Ok key for three seconds The symbol disappears again 8 Status This line shows the printer status and the used interface OnlinUSB The printer is ready to receive print data from the PC via the USB interface No changes to printer settings via a printer menu can be made when the printer is Online OnlinTCP The printer is ready to receive print data from the PC via the Ethernet interface No changes to printer settings via a printer menu can be made when the printer is Online Offli
38. side guide positions for C5 envelope NOLDJYIA INI d 3SY343Y Figure 13 Positioning the material User Manual Version 3 1 35 paper sensor position 3 Fill the feeder with material Adjust the paper feed ramp 36 Figure 14 Position of paper sensor e Put one piece of medium into the feeder e Push the medium all the way to the separation fingers e Shingle the pile e Put the pile into the feeder Set the tilt of the paper feed ramp according to your material flexible material small width steep tilt inflexible material large width flat tilt Push the runner towards the pile so that the bottom two or three products are free from the weight of the pile see Figure 15 4 Figure 15 Adjusting the runner User Manual Version 3 1 5 4 How to adjust the printer to the material thickness To ensure a sharp clean print quality and a safe material transport you have to adjust the printer to the material thickness Set the thickness adjustment knob to the following scale values Scale value Material thickness 0 0 1 mm 0 4 mm e g empty envelope or 80 g m stock 1 0 4 mm 0 8 mm 2 0 8 mm 2 0 mm 3 2 0 mm 3 5 mm 4 3 5 mm 5 0 mm 5 5 0 mm 6 0 mm If you don t know the thickness of your material you should adjust the printer as described below Open the transparent safety cover Lift the transport rollers and the movable exit rollers by turnin
39. the USB interface Start the the printer driver installation first Please make sure to start the installation the printer driver before you connect to the printer to the PC See chapter 7 1 on page 84 for a description of how to install the printer driver Plug the USB cable into the USB interface of the printer lt gt After turning on printer and PC you may start to send print jobs to the printer 7 3 How to use the Ethernet interface The printer can either be connected directly to a PC via the Ethernet TCP IP connection or the printer can be connected to a local area network LAN using the Ethernet TCP IP connection e Please attach the Splitting Ferrite with plastic case part number 9204150F to the end of the Ethernet cable that goes into the printer See Figure 39 Figure 39 Ferrite with plastic case e Please see chapter 7 3 2 on how to connect the printer to a network via the Ethernet connection e Please see chapter 7 3 3 on how to connect printer directly to a PC via the Ethernet connection User Manual Version 3 1 87 7 3 1 Adding a TCP IP port to a printer driver 1 Modify the e Open Devices and Printers on your PC START gt Control Panel gt existing Hardware and Sound printer driver e Select your printer and click on it with the right mouse button and select Printer properties from the context menu e Click on the tab Ports and on the button Add Port Thi
40. the cartridge from the SERVICE gt HARDWARE TEST gt Cartridge menu to detect a possible cartridge malfunction If the cartridge has a malfunction replace it i A TEOT T isih IBO I I Figure 55 White streaks in text User Manual Version 3 1 103 8 2 5 White streak in printed text or graphics in between cartridges Condition Problem Solution White streak shows up in The alignment of the e Perform the CARRIAGE printed text or graphics The carriage movements is not CORRECT in the menu white streak is located in correct PRINTER CONFIG gt ADJUSTMENTS gt ADJUSTMENT STEPS between the print area of two carriage movements see Figure 56 e Check if the material transport is setup correctly L1 TEST TEXT ABCD 1234 L2 TEST TEXT ABCD 1234 L3 TEST TEXT ABCD 1234 Z a L4 TEST TEXT ABCD 1234 L5 TEST TEXT ABCD 1234 L6 TEST TEXT ABCD 1234 Preview of print layout in PC software Print area of one cartridge movement Print area of next cartridge movement L1 TEST TEXT ABCD 1234 A t f t t L2 TEST TEXT ABCD 1234 Print area of one cartridge movemen L3 TEST TEXT ABCD 1234 L4 TEST TEXT ABCD 1234 WG L5 TEST TEXT ABCD 1234 L6 TEST TEXT ABCD 1234 Actual printout with white streak lt lt Print area of next cartridge movement Figure 56 White streaks in between two cartridges 104 User Manual Version 3 1 8 2 6 The print
41. the cleaning of the cartridge nozzles Recommended cleaning utilities e Use only fiber free tissues for cleaning the ink cartridge nozzles see chapter 9 1 Consumables on page 131 Please follow the instructions below e Use only pure distilled water to damp the cleaning cloth The water can etch dried ink residues and may reactivate clogged nozzles Cleaning the e Dampen the cleaning cloth with a small amount of distilled water nozzle plate e Cautiously press the cartridge nozzles onto the tissue and wait until the cloth soaks up a small amount of ink e Slowly wipe the cartridge nozzles on the tissue surface in the direction of the nozzle rows see Figure 50 e Optional Insert the cleaned ink cartridge into the printer and use the CLEAN HEADS function Quick Arrow down to purge the nozzles Cleaning the e Dampen the cleaning cloth with a small amount of alcohol contacts e Do NOT bring the alcohol in contact with the nozzle plate see Figure 51 e Carefully wipe the contacts with the cloth e Check if all contacts are free of ink stains If not continue wiping the contacts until all are shiny and stain free e Optional To check if all contacts are completely clean use the following menu SERVICE gt HARDWARE TEST gt Cartridge If this test shows MISSING DOTS no for each cartridge the contacts are completely clean 96 User Manual Version 3 1 Contacts Nozzle pla
42. the following menus RINTER CONFIG OB PARAMETERS gt A Q G D Q GI ETTING 48 User Manual Version 3 1 PRINTER CONFIG This menu provides access to the following features MAI NTENANCE CLEANING CYCLE Here you can set the number of pages after which the printer performs a cleaning cycle This means that the printer will stop printing move the ink cartridge to the cleaning position and perform the purge the cartridge After the cleaning the printer will resume the print job 50 PG 100 PG 200 PG 300 PG 1000 PG Default off PURGE LEVEL Here you can set the intensity at which a cartridge is cleaned before a job and during cleaning cycles Single page printing When printing single page jobs e g print of one page every few minutes it is recommended to reduce the PURGE LEVEL minim levl lev2 lev3 lev4 lev5 lev6 lev7 lev8 maxim Default maxim CAPPING DELAY Here you can set the time after which the printer will move the ink cartridge back into the capping station It is recommended to set the time to a higher value than the time between two pages E g when printing single pages with 30 seconds delay between each page you should set the capping delay to at least 40 seconds off 10s 20s 30s 40s 50s 60s 2min 3min 4min 5min Default off User Manual Version 3 1 49 KEEP ALIVE Here you can turn on the KEEP ALIVE maintenance f
43. the ink cartridge e print media width expansion of the print media in transport direction e print media height expansion of the print media across the transport direction 1 4 System requirements The Neopost AS 700 is designed to be used in connection with a PC To connect the AS 700 to the PC one free USB port or one free Ethernet TCP IP port is required The PC should be an up to date model and must have enough processing power and free disk space to run the Neopost Addressing Solutions Software We recommend using one of the following operating systems e Microsoft Windows 2000 SP4 e Microsoft Windows XP SP3 e Microsoft Windows Vista SP2 32 or 64 bit e Microsoft Windows 7 32 or 64 bit 10 User Manual Version 3 1 2 Safety notes Prior to initial operation please carefully read the following instructions for the sake of both your own safety and the printer operating safety Always observe any warnings and instructions directly attached to the device Keep this manual available in order to be able to check back at any time Disregarding this manual may cause e electric shock e injury by being drawn into the transport belt or transport rollers e damage to the equipment 2 1 General safety notes Setting up the machine Electrical Hazards Caution Please read these notes with care Keep this manual for future reference All notes and warnings found on the machine are to be followed A s
44. when it enters the printer Check paper sensor distance to material Clean paper sensor reflector e Check paper sensor in HARDWARE TEST e Check paper sensor cable e Check JP 20 21 and 22 on mainboard only for service technician User Manual Version 3 1 Protocol Display message Cause code 002 PAPER J AM OR WRONG PAPER Expected paper size exceeded LENGTH CODE 02 Elimination e Check for paper jam e Check for double feed papers e Measure actual paper size e Compare paper size in transport direction with size set in printer e Compare paper size in PC software with size set in printer e Check if a wrong paper size is locked e Check if paper gets stuck on any machine parts e Check if the belt s is running in the correct position User Manual Version 3 1 e Check paper position on vacuum belt e Check for varying paper sizes e g inserts in a magazine Printer with separate feeder e Check that the paper size in transport direction is larger than the distance paper sensor to feeding system Printer with integrated feeder e Check if the feeding components are worn e Increase the value in the SET PAP TOLERANCE menu 107 Protocol Display message Cause code 003 PAPER TOO SMALL OR WRONG Expected paper size too small PAPER LENGTH CODE 03 Elimination e Measure actual paper size e Compare paper size in transport direction
45. with size set in printer e Compare paper size in PC software with size set in printer e Check if a wrong paper size is locked e When using material with non rectangular edges or with press cut sections turn off the PAPER SENSOR in the menu e Attach a holding down device when using uneven materials e g foil wrapped magazines e Adjust teach in paper sensor e Check paper sensor in HARDWARE TEST e Check paper sensor cable e Check if the belt s is running in the correct position Fixed Head Printer with one print unit e If your material is pre printed on the reverse side set the PAPER SENSOR to Off and blank colourpaper Fixed Head Printer with more than one print unit e Clean the reflector of the paper sensor e Check that the reflector is aligned parallel to the paper sensor e Check if the reflector is damaged Printer with separate feeder e Check if paper gets stuck on any machine parts e Check if the paper enters the printer parallel aligned Protocol Display message Cause code 004 ERROR PAPER SENSOR CHECK Unexpected paper sensor signal THE SENSOR CODE 04 Elimination e Clean the paper sensor e Clean the reflector e Adjust teach in paper sensor e Check paper sensor in HARDWARE TEST e Call service 108 User Manual Version 3 1 Protocol Display message Cause code 005 INCREASE THE GAP Ok TO Gap between two p
46. 0 Sen UD sear lst FSi Version Windows 2000 or XP Windows NT 4 0 or 2000 Windows 2000 or XP or Windows 2000 or XP Windows 2000 or XP Windows 2000 or XP Windows 2000 or XP Windows 2000 or XP Windows 2000 or XP Windows 2000 or XP Windows 2000 or XP Windawe INAN ar YP S Other Places zi zo 2 Delete e Open the folder plug and play C Windows System32 Spool drivers win32x86 or folders C Windows System32 Spool drivers win32x64 Please note The location of the Windows folder might be different on your PC e Delete any address printer related folders left here except for the folder 3 User Manual Version 3 1 139 3 Delete inf e Open the folder files C Windows inf Please note The location of the Windows folder might be different on your PC e Search for oem inf files containing in the file the words Flex Systems or Satori e Delete all oem inf files that were found containing these words For example oem36 inf ee eee Search by any or alll of the a mdmrockS inf C WINDOWS inf criteria below mdmsupra inf C WINDOWS inf All or part of the file name G monitor2 inf C WINDOWS inf g P netnf3 inf C WINDOWS inf oem36 inf C WINDOWS inf A word or phrase in the file P 0em37 inf C WINDOWS inf Flex oem38 inf C WINDOWS inf Lookin oem39 inf C WINDOWS nf inf J C smarterd inf C WINDOWS inf
47. 2 ADJ UST TOF tasscannnctauinciodusonendnetenhdiianeeachiaiead oot diendde eaiodnmae ili anindns 53 BOOT DEFAULTS ai edisarsce an ount En E OANA NEEE NENE A EEEE REA E heres de ENE AAA EENEN 54 PE PROGRAM 2 hisidecesscins Saiedisita Paha Aenea AN be ONDENI damned nE E EENDEN EAEOI 54 UNIT Of MEASUREMsisiccsiccasciseasieigv viata e iia EE A EE EAA 54 COMMUNI CAT ONeistasinseviueviwan aara N EAE R AE E a TE D 55 PAGE DAVTA S ZB ictisc cite nccnckdeitagagnes tide E E E A 55 EE A na canis sete verea aice pavcaieeusipia E ayn melee Sed aigamrcte aS ea anata eau Se auras ete esee ees 56 SET INK TYP Europei drano E E AE sean bevicaean a 56 RESET INK LEVE d3iccdsdindalseion aE E NE O EREA 57 WARMING CARTRIDGE sseivrssoumeriioonnsi nieni a AEE AE AAAA 57 PREWARMING CARTR ireiroinni niin ioi ei nonan En N EDENDE aearetaarandnd 57 ERROR HANDLING cmicss cansncesadindatdntatatina nar nitdadatwarhehenearenasiininasentnsandacnaita nd MENEE E 58 SOFT Oe ERROR eae a pectch oda ection a ietmicnta nee aeosee tient aaa 58 SET PAP TOLERANC ES ocisiginntsdavnsdnicinas n veanitenigue T a aE aE 58 ERROR EOWAINK ccesetiridenu pertoni ea A EAE EATA EROR 59 User Manual Version 3 1 41 BEEPER piietsi oie Gecacninerinciies n eE n EEE E Eoi ARO EETAS ENERE din pee EE AE 59 AUTOM PAGE REPEAT ccrois carinii aiina EENEN A ARENEV AESi 59 PAPER FEED RETRY ccccccssceeceeeseeeeeeeeeeeeeeeeeeeneeeeeeeeeuaeteeseueeesuuttenanes 60 JOB PARAMETERS i ociscccis isnt
48. A Printed Circuit Board Assembly For example 92xxxxxX Batch Shows the batch number of the installed PCBA Printed Circuit Board Assembly For example 009230099 IP Shows the currently set IP address of the printer when using a TCP IP connection For example 192 168 0 17 The IP address can be adjusted in the PRINTER CONFIG gt BOOT DEFAULTS gt COMMUNICATION menu User Manual Version 3 1 73 Port No Shows the currently set port number of the TCP IP connection For example 9100 The port number can be adjusted in the PRINTER CONFIG gt BOOT DEFAULTS gt COMMUNICATION menu MAC Shows the MAC address Media Access Control address of the printer This value is a preset and cannot be changed For example 32D2C4FFFFFF SM Shows the currently set subnet mask address of the TCP IP connection For example 255 255 255 0 The address can be adjusted in the PRINTER CONFIG gt BOOT DEFAULTS gt COMMUNICATION menu GW Shows the currently set gateway address of the TCP IP connection For example 192 168 1 118 The address can be adjusted in the PRINTER CONFIG gt BOOT DEFAULTS gt COMMUNICATION menu Monitor Shows the software version of the monitor For example 2 0 0 Ink pack The ink package is a set of optimized parameters for the different Neopost inks New inks may require an update of this package You can check which version is installed on your machine 1D
49. APER MEASUREMENT The printer will measure the paper width Therefore please put one sheet of paper in the feeding position After the measurement the printer will display the measured paper width w gt H If you wish to lock the measured value in the printer press the Ok button for three seconds the PC software settings will not affect the printer set values You can also use the following key combinations Quick short PAPER MEASUREMENT Quick long PAPER MEASUREMENT locked RUN PAPER The printer will feed and transport paper continuously until you hit the Cancel key e Select RUN PAPER in the QUICK MENU and hit the Ok key e Hit the Cancel key to stop the printer You can also use the following key combination Quick Arrow left long RUN PAPER TEST PRINT The printer will do test prints with the set test pattern To see which pattern is set go to the menu SERVICE gt SELECT TEST PATT Please hit the Cancel key to stop the printer e Select TEST PRINT in the QUICK MENU and hit the Ok key e Hit the Cancel key to stop the printer You can also use the following key combination Quick arrow up long TEST PRINT CLEAN HEAD The printer will perform a cleaning cycle The ink cartridge will shoot a small amount of ink into the integrated ink basin This function is useful to reactivated clogged nozzles You can also use the fo
50. Display message Cause code 14 Wanrning non existent macro Selected macro does not exist in selected the printer CODE AB Elimination e Do not repeat pages after a job has ended Protocol Display message Cause code 15 Warning macro ID report to Error in the mailing software vendor CODE AC Elimination e Contact the software manufacturer 120 User Manual Version 3 1 Protocol Display message Cause code 16 Position warning reduce left Print layout sent from the PC margin CODE AD exceeds paper size set in the printer in transport direction Elimination e Check paper size in layout e Check if print layout fits onto paper e Check LEFT MARGIN setting in printer menu e Check whether the Keepalive function from FlexMail was activated If so please deactivate it Protocol Display message Cause code 17 Warning wrong data barcode The printed detected faulty data for selected CODE AE an internal barcode Elimination e Check the barcode data in the PC program e Check if the data cable is connected correctly at the printer and at the PC Protocol Display message Cause code 18 Warning barcode datareport to Error in the mailing software vendor CODE AF Elimination e Contact the software manufacturer Protocol Display message Cause code 19 Macro too large or wrong hor Macro too large for print area po
51. Figure 42 Figure 43 Figure 44 Figure 45 Figure 46 Figure 47 Figure 48 Figure 49 Figure 50 Figure 51 Figure 52 Figure 53 Figure 54 Figure 55 Figure 56 Figure 57 Figure 58 Figure 59 Figure 60 Figure 61 Figure 62 Figure 63 Figure 64 Figure 65 Update the printer Criver 00 cece eee e eee ee een neta eta tenet nana 86 Update Driver Software Wizard 0 c cece cece ee eee ee teense eee e netted 86 Select the driver SOUICE cc cece cece ee eee en ene ene ene nee e eee e eee 86 Ferrite with plastic case 2 0 00 c cece eee ee en ene nee ana e ene ees 87 Adding VCP lP POMtscoscccterismeccghetedewied hey adie Aspe ches eke eth AG EE 88 TCP IP Printer Port WiZard 0 cee eec cece eee eae eae reenter neta 88 IP address of the printer cece cece cece eee eee eee eee ene eee aa eee ead 88 CUSTOM S tEINGS yes csyc cova ne denen Heda edie s evens cee neces EAEE exe halen ec EEA EE EEE EE 89 Custom settings of printer Port ccc cece eee eee eee tenet eee nee teeta ees 89 Address printer port SettingS ccce cece eee eee eee eee eee eee ae teen e eee ne ene aeee 90 DHCP Table on S PVel cei cce cece eee enna eaten tne ee aes 93 Test of fix IP ping test ON server ccceeccece cece e eee eee cess eens eee eaeesaeeeneeeneennees 93 Local Area Connection Properties c cece cece cece eee e teeta eae e neta neta 95 TEP IPVA Setting S eana a
52. IGURATION PCB No PCB printed circuit board DETECTED CODE 61 detected Elimination e Call service User Manual Version 3 1 117 NOT MATCH CODE 62 Protocol Display message Cause code 062 FI RMWARE CONFIG PCB DOES Firmware and PCB do not match Elimination e Load the correct firmware make a default reset press and hold the home key during power on e Call service SELECTED CODE 63 Protocol Display message Cause code 063 ERROR NON EXI STENTMACRO A print job selects a macro which is not available loaded in the printer Elimination e Do not repeat pages after a job has ended e Do not turn off the printer during job data transfer e Unlock the font in the printer menu e To interrupt a print job use the Cancel and the Ok keys on the printer DAMAGED CODE 64 Protocol Display message Cause code 064 ERROR PEN POWER SUPPLY Pen power supply damaged Elimination e Update the printer to firmware version 4 8 or higher e Call service VALUE CODE 73 Protocol Display message Cause code 073 PAP LENGTH TOO LARGE MAX Wrong paper length during paper size measurement or at job start from PC Elimination e Check if the paper size is within the printer specifications e Check if the correct paper size is sent from the PC 118 User Manual Version 3 1 Protocol Display
53. Insert the Cartridge again and press the Ok button The printer will do another connection test If the contact problem could not be solved the message THE PROBLEM IS NOT SOLVED may appear Please try another ink Cartridge If the problem is still not solved call service Protocol Display message Cause code 030 RAM ERROR CALL SERVICE RAM error on CPU board CODE 30 Elimination e Call service Protocol Display message Cause code 031 PRINTER ERROR WRONG Board Firmware PCB do not BOARD FIRMWARE CODE 31 match Elimination e Load the correct firmware version Protocol Display message Cause code 032 MACRO LOADING ERROR RAM Insufficient memory for the MEMORY IS FULL CODE 32 macro Elimination e Reduce the size of the macro 114 User Manual Version 3 1 Protocol Display message Cause code 033 MACRO TOO HI GH REDUCE TO x A macro sent from the PC does INCHES CODE 33 not fit into the print area Elimination e Reduce the height of the macro to inches Protocol Display message Cause code 034 FONT ERROR LOAD FLASH Error in the flash prom FONTS CODE 34 Elimination e Call service Protocol Display message Cause code 035 PAP LENGTH TOO SMALL MIN Wrong paper length during VALUE CODE 35 paper size measurement or at job start from PC Elimination
54. R orterna EE a a E Gam E E R EEEE 46 MEST PRINT enea a a E E sande A E E AEA A AA 46 CLEAN HEA Dirinon a arene a E EA ant A A EA AE EAEE ITEA ENA 46 EXCHANGE GARTRIDGE cirit a E EE A E EESE OE ES 47 LINEFEEDS FORWARD disrannan anao ENERE ARANE ETERA NEENA tenes A UNAARNE TENERNE 47 LINEFEEDS BACK ats iiiadi scot dei dudew via iaiaideiidint aed EREEREER n EEE E RE ENE EERTE PIDAN 47 SHOW LAST ERROR Swicasciavcanctincdedacetheantaehendandaisepaeneintenssgaitagniandadaaaeitensnrtioma EER 47 MAIN MENU sssssssnsnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnmnnnnnnnnn ee eee eee ee eee ee 48 PRINTER CONFIG cccccccceeee scenes eeeeeeeeeeeeeeneeeeeaeeeeeaeee ne eeeaaeeeeeaeeeeeaeeaneaee gene ae seeaaeenenaeeeeeaeeanenee 49 MAIINTENANG Bi vecctctvarsn dh inna ona E ortrasigunreiau hints dacua set iatanias dane ORA 49 CLEANING CYCLE i438 Gene eet had a a A aA ene 49 PURGE LEV Eliviccentitictsiertarinasaexeeetaneiceaauanes nals aeee ead EE E N 49 CAPPING DELAY iscscicim ists ncriweseateeeiaeins via fckeuraaiadlney veneer A 49 KEEP ALME rrea e Gets eiuathadancden ted r Eae E EE EEN IESI 50 ADJUSTMENTS a ncisevstaanbetastaste a ERE EREA EAE n E Ea EEEN 51 ADJUSTMENT GAP bit sbi died iia dato inir DEE EEE N ONENEPE VIRARO PRUNE KEN ANEI EI RENENRIE 51 VERT CORRECTION isr ccstheisacatadincainasaaeidg nican sind AERA 51 ADJUSTMENT STEPS asiichuadcaisdisiiinatiatne nee DEEE SEEI E SE NARA NN REE 52 CARRIAGE CORRECT drair ikasmen in EAE E AE EEES 5
55. RS EAREN EENET canes 76 Print chai S Ob ostcectcesss cat cttan ast O EAEN E OE E Er 78 SETTING DUMP s iikerediseniar enoni namna narea NEEE ER E EENE AEE ENTE A RE EATE KE MERANA MENICE EEE 79 INPUT BUFFER DUMP ccc ccc cece cece E EE EnEn AEE EI eee e Sneed ESSE ESE EEE ESE EEE E ES 80 DEALER issiscsctusevsadadidayeacsweubia adiaudeaes daa eieadaeua ta aeeee TETEE AEAEE EERDE REE 80 SHOW ERORR MESSAG cccccccccnc cence eee e eee eee e ene e eee eee rr nr ADEE E ESE SEES SEE HOES SEE SEES EES 80 SHOW WARNING MSGS cc ccc ccc cece cece eee e eee e eee e eats eee e eats sees teas tees teaeteneteaeteaaeegaes 80 LAN GUAGE ie ieee nenea aa a aaa ARa aa aa ae edeteeds absceweedsesewsecesctaSessunss cschecescuaes 81 SETTING ssena alee cw ees a ae aaa ns we aaa aa aa a ieee E 82 User Manual Version 3 1 43 QUICK MENU The Quick key opens the following menu PRI NTER RESET The PRINTER RESET process is used when a print job needs to be cancelled This process will clear the PC s spooler by first accepting all print data being sent from the PC application deleting them and then resetting the printer internal buffer To perform a PRINTER RESET execute the following steps e Select PRINTER RESET in the QUICK MENU and hit the Ok key e CLEAR SPOOLER Select and hit the Ok key e Hit the Cancel key e The orange Warning LED will blink until all print data is deleted fro
56. This itaaid helps you add s pon for a network guinter Enter the Printer Name or IP address and a port name for the desired device Printer Name or IP Address 192 168 018d I Poet Names 102 163 50 180 l i d To continue click Net J d E at ei Cna c 2 E a Figure 41 TCP IP Printer Port Wizard Figure 42 IP address of the printer 88 User Manual Version 3 1 Correct I P address syntax Don t enter the unnecessary 0 digits of the IP address in the properties window If the IP address is not entered correct the PC cannot establish a connection to the printer Example NOT correct 192 168 005 008 Correct 192 168 5 8 3 Check e After the detection select Custom and click on Settings see customs Figure 43 settings e Set the Port number to the same value as set in the printer Then click on OK Make sure the Protocol is set to RAW See Figure 44 This figure only shows a sample IP address Make sure to enter the IP address used in your installation e Check the settings and click on Finish Add Standard TCP Printer Port Wizard Additional port indormation required The device could not be idertiied The device it not found on the network Be sure that a The device it turned on 2 The network it conn 2 The device it property configured 4 The address on the previous page is comet you this k 5 address aed perlorm a
57. UNIT of MEASUREM Here you can choose between millimeter and inch feet min as unit of length All length and size settings in the printer will be displayed in the unit set in the menu 54 User Manual Version 3 1 COMMUNI CATION This feature is used to select the interface used for the communication between the printer and the PC Select the interface and press the Ok key Option Note USB The usp interface will be used TCP IP The TCP IP interface will be used dynamic IP fix IP dynamic IP Port Number Default 9100 fix IP Port Number Default 9100 IP Address Default 192 168 50 180 Subnet Mask Default 255 255 255 000 Gateway IP Address Default 192 168 50 252 Default USB PAGE DATA SIZE This menu is used to select how much of the printer memory should be reserved for storing pages If the feature AUTOM PAGE REPEAT is used and the job contains with large graphics it is recommended to set PAGE DATA SIZE to maxim Option Note faul Qranit Least amount of memory is reserved levell level2 maxim Largest amount of memory is reserved Default default User Manual Version 3 1 55 INK Select INK in the PRINT the following choices SET INK TYPE ER CONFIG menu and hit the Ok key You will be presented with Here the used ink type has to be selected The listed parameters are optimized for the different Neopost inks The
58. USB interface or the Ethernet interface of the printer To connect the printer to a network use the Ethernet interface Independent from the interface USB or Ethernet it is necessary to install a printer driver on the PC that will be used to send data to the printer Follow the installation procedures Please follow the installation procedures described in this chapter Please stick to the order of installation steps e g connecting the printer to the PC as described in this chapter e Please see chapter 7 1 on how to install and configure the printer driver e Please see chapter 7 2 on how to use the USB interface e Please see chapter 7 3 on how to use the Ethernet interface w The printer will work either with the USB interface or with the me Ethernet interface The two interfaces cannot be used together at the same time 7 1 How to install the printer driver 7 1 1 Windows XP and Windows Vista 1 Insert the e Insert the Neopost CD ROM in the CD drive of your PC driver CD ROM 2 Connect the e Make sure that your printer is turned off PC to the printer e Connect the printer with the USB cable to your PC e Turn on the printer Check if the printer shows OnlinUSB in the bottom line of the main display If not press the Ok key to turn the printer online If the printer shows OnlinTCP in the bottom line of the main display use the menu PRINTER CONFIG gt BOOT DEFAULTS gt COMMUNICATION to select the usB inte
59. a a ai a aaea a eta plana vere Raai 95 Cleaning the nozzle plate ssssssssrsrsssssrrrrsserrrrrnrarirrrnsnrirnnnn nertur n nnnnnnr nnns 97 Nozzle plate and CONtACtS cece cece eee eee ee ene tae tent ne nnn enaee 97 PEM DO ARG CONTACTS siriaca nuii anei cei an apie ogee lees sania eta na A 98 Cleaning the service Station c cece eee cette eee ee eee teeta tenet natn nnne 99 Position of element on material c cee ce cece eee eee eee eee ee teeta ee eee 102 White streaks in text cece eee eee ene nett teeter eee ene nnenaee 103 White streaks in between two cartridges cc eceee cece cece eee eee eee teen eeeaee 104 New hardware detected ccce cece eect een eee eee teeter eee 141 Found New Hardware Wizard c ccceee cece eee eee eee eee ene eee e tenes 141 Device Manager mre cede schce ceeiw Eain aa a aE a s aa T E oyun cheba iets 144 Device Properties Details cece cece cece ee ener tenes 144 Command Prompt reply OK cece cece eee eee eee eee eee teeta eee eee tena naee 145 Command Prompt reply NOT OK c cece cece eect ee eee eee eee teeta eee e teen eenaes 146 Print dialog WINGOW ccc cece eee eee etna a a etnies 150 Print tofile GialoGicedsssietec eee ieia a a i anaia aai aa aaa a 150 Printer port properties cece eee eee tenet eines 151 User Manual Version 3 1 1 Introduction In order to ensure both l
60. address to the printer within the network Since this one specific IP address needs to be entered in the configuration of the printer driver Chec king the printer s network settings of a You can always check the printer s current IP address Port number subnet mask gateway and the MAC address in this printer menu SERVICE gt CONFIGURAT INFO Resolving 192 168 1 34 192 168 1 34 Reply from 192 168 1 34 Reply from 192 168 1 34 Reply from 192 168 1 34 Ping Host Successful TCP IP Adresse Ping Figure 47 Test of fix IP ping test on server 4 Configure b network settings PC and install printer driver It is not necessary to change any network settings on the PC used to send data to the printer given that the PC is working within the same LAN as the printer Install and configure the printer driver for your printer model as described in chapter 7 1 on page 84 7 3 3 Direct Ethernet connection between the printer and the PC 1 Connect the printer to the PC with an Ethernet cable User Manual Version 3 1 Connect the printer to the PC with the Ethernet cable Insert one Ethernet connector of the cable into the Ethernet interface of the printer m and insert the other connector into the interface of your PC 93 2 TCP IP i interface configuration of the printer 3 Enter change the default settings Open the main menu of the printer
61. afe level position is necessary when installing the machine Injuries may be caused by tipping rolling away or falling The machine is to be protected from moisture The machine is not suitable for outdoor use The power cable must only be connected to a socket with protective grounding contact The protective effect must not be compromised by the use of an extension cable without a protective grounding conductor All interruptions of the protective grounding conductor within or outside of the machine are prohibited When fuse failure occurs electrical machine parts can still carry voltage When making the connection to the mains power be aware of the connection values on the rating plate Run the power cable in such a way that no one can trip over it Do not place any objects on the power cable When the machine is not in use over a long period of time it should be disconnected from the power supply in order to avoid any damage in the event of a voltage surge Protect the device from moisture When moisture enters the machine there is a danger of electrical shock Never open the machine For reasons of electrical safety the machine should only be opened by authorized service personnel User Manual Version 3 1 11 Operating safety Cleaning the machine Machine inspections only by authorized Service Partners Spare parts Repairs Modification is not permitted Never put your hands inside the machine when it
62. alibrated This adjustment becomes necessary if a gap or an overlapping area between the print lines becomes visible The adjustments can be carried out in 0 17 mm 7 150 increments Positive values enlarge the print line spacing gt leads to gaps negative values reduce the print line spacing gt leads to overlapping areas 5 4 3 2 1 0 1 2 3 4 5 Default 0 User Manual Version 3 1 51 ADJ USTMENT STEPS CARRIAGE CORRECT Here you can set adjust a horizontal offset between the print of two carriage movements The beginning of the print can be adjusted in 0 04 mm 600 increments To set an offset use the or buttons and press the Ok button to confirm your setting Your setting will now be displayed as Current setting 15 14 1 0 1 sser 14 15 Default 0 To test an offset setting use the key combination Quick and Test Print button The printer will print a TEST PRINT See sample test pages in Figure 20 Check the test print if there is a visible offset between the different lines of the carriage movements and set a new offset value if necessary ARRIAGE CORR OPTIMIZATION ii Fhmn gar l TTT Figure 20 CARRIAGE CORRECT SHUTTLE Tn 52 User Manual Version 3 1 ADJ UST TOF The Top of form TOF sensor or paper sensor det
63. anonsaddwaascad 14 2 4 DISpOSal orenera a a e a a aa EKA 14 Scope of delivery and assembly sssssssss555555555522uuuu025 15 3 1 Scopeof delively saqsicntercxsnannrneniiereaddiucwne a E ie 15 BZ DEVET Y eira O a E A neues 15 3 3 Device OVEIVICW ssssssssssssrrrrrrrerrrrrrrrrrrrrrrrrrrrrrrerrrrrrrrrrrrrrrent 16 3 4 AsSsSemMDly istas Tippie REN E E a E A NEA 19 3 4 1 Connecting the power cable ccceeeeeee eee test eee r 19 3 4 2 How to mount the paper feed ramp and the side guides 20 Description OF GEVICE ivisissisdsscsmsniesiisnesrnmnmnanninnenes 22 4L Application range icacdicsdentatriaecntenachobinaedaateramaeternmmasenemabuodienunee 22 4 2 Description of TUNCHONS ssssssrsssssrrrrressrrrrreserrrrrrerrrrrreerrrrns 22 4 3 The Operator Panel ssssssssnrsssssnnsrrrrrrrrrrnnrrrrnnnrrrrerrererrerent 23 4 3 1 Key Pane hevccicsacssiendaduvsranscsaicosiicimaiaiwas in EE EEE GAREA 24 4 3 2 Main DISBIAY eransnormasanad anasan aia 26 Initial start up of the deViCe sssssssssssuuuuuuuunnnnnnnnnnnnnnnnnnnnnnnnn 30 5 1 How to power on the GeV ICO isc cn tuirravannserdannsddentaoncimevediiayuanbianenede 30 5 2 Installing the ink cartridge ccecccccccee ee eeeeeeeeeeeeseeeeenaaeeeeaaes 31 5 3 How to setup the feeder ss ranacaiiahaveniohinantadhonasaniunsayekaedhanemaanen eed 33 5 4 How to adjust the printer to the material thickness ccceeeeee 37 5 5 Length measurement of the
64. apter INPUT BUFFER DUMP on page 81 e Print file of the print job that causes the problem Please see chapter 11 8 on page 149 for an instruction on how to create a print file e Print samples showing the problem e The database used for the print job 130 User Manual Version 3 1 9 Consumables and Accessories For information about prices and special offers please visit the Neopost website or contact you local dealer www neopost com 9 1 Consumables 9 1 1 Standard inks for Neopost address printers The following list of available Neopost inks represents the status up to the time of the publishing of this User Manual Please contact your authorized Neopost dealer for updates in availability or special offers General ink specifications e Hewlett Packard Thermal Inkjet 2 5 Technology cartridges e 600 dpi native resolution e 300 nozzles per cartridge 12 7 mm 0 5 print swath e 40 ml or 42 ml ink volume per cartridge depending on ink type 1 35 or 1 42 fl oz USA 1 41 or 1 48 fl oz UK Ink name and part number Description and application Spot Color red C6168A Spot color ink for printing Part number 4128920H accentuations and marks on standard stock Spot Color green C6169A Spot color ink for printing Part number 4128919G accentuations and marks on standard stock Spot Color blue C6170A Spot color ink for printing accentuations and marks on Part number 4103180V standard stock S
65. as no influence on the speed of the printer The volume of ink printed onto the substrate increases from 1x3D minimum to 6x6D maximum Print quality Note Possible speed depending on printer type ope 600 x 600 dpi Upto0 54m s 106 2 ft min ae 600 x 300 dpi Upto0 54m s 106 2 ft min aon 300 x 600 dpi Upto 1 08 m s 212 5 ft min 229D 300 x 300 dpi Upto 1 08 m s 212 5 ft min ie 200 x 600 dpi Upto 1 52 m s 299 2 ft min SAD 200 x 300 dpi Upto 1 52 m s 299 2 ft min 16D 150 x 600 dpi Up to 2 m s 393 7 ft min aly 150 x 300 dpi Up to 2 m s 393 7 ft min Default 6x6D es Choosing the print quality The print quality you choose for your print job has a major influence on the speed of the printer the darkness of the printed image and the dry time of the ink on the substrate Se This option can be locked in the printer menu In this case the PC software cannot overwrite these settings User Manual Version 3 1 61 TRANSPORT PARAM PAPER SPEED This feature is used to set how fast the product is transported forward in the printer Choose a lower setting for very thick or very sensitive products 30 40 50 60 70 80 90 100 Default 100 When using a software application that was designed to control this feature e g Flexmail BulkMailer this configuration will be overwritten with the settings of the software In this case use the sof
66. can automatically reprint the last one or two pages of the print job no 1 page 2 pages Default No Double printed pages T Be aware of double printed pages Please control the correct sequence of the printed pages after a printing break User Manual Version 3 1 59 PAPER FEED RETRY This feature is used to set the behaviour of the printer when no more material is fed during a print job Option Note SEY ONGS The printer will try one time to feed material and if no material is fed the printer will stop The message NoPaper will appear in the display milbipte teres The printer will try three times to feed material and if no material is fed the printer will stop The message NoPaper will appear in the display Default try once 60 User Manual Version 3 1 JOB PARAMETERS This menu provides access to the following features PRINT QUALITY Here you can set the print quality the resolution in dpi dots per inch the printer will use Each of the eight print quality settings consist out of two numbers one before the x and one after e g 3x6D The first number 1 2 3 or 6 tells you the resolution in transport direction or in the direction of the cartridge carriage This first number determines the maximum speed you can run the printer The second number 1 or 6 tells you the resolution across the transport direction or across the direction of the cartridge carriage This second number h
67. changes fluctuations and flicker in public low voltage mains DIN EN 61000 3 3 2009 06 User Manual Version 3 1 Warning This is an EN 55022 Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures FCC Note USA This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial fa environment This equipment generates uses and can radiate radie frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radie communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense FCC Note Canada Cs This Class A digital apparatus complies with Canadian CES 003 Cet appareil num rique de la classe A est conforme a la norme NMB 003 de Canada User Manual Version 3 1 159 12 Glossary Term Description Addressing Addressing describes the process of printing an address information onto an object so that it can be delivered by postal means Usually addressing refers to applying the receivers address see persona
68. d which is carried out via a serial interface During data transfer errors in the transfer process are detected Thereby the parity of binary ones in an information unit e g a byte is checked PCL PCL Printer Control Language is a command language to control printers It was developed by Hewlett Packard Personalize Personalize describes the process of printing individual information onto a static preprinted document The most common application of personalization is the printing of the salutation at the beginning of a letter e g Dear Ms Smith Usually the personalization includes the addressing of this document see addressing and individualize Pigmented I nk In pigmented inks the chromophore elements of the ink are solid particles pigments The advantages of a pigmented ink are a shorter drying time and higher resistances light resistant and abrasion resistance compared to dye based inks An example for an pigmented ink is Versatile Black see ink and dye based ink Point size The point size is measured in pica points One point is 1 72 of an inch Print area The print area covers the maximum width which is accessible for the ink cartridge Print Cartridge see cartridge Print file For service purposes it can be necessary to redirect the print data so that the data are not processed by the printer but stored in a file This file is called a print file The fil
69. d Offline Only when the printer is offline you can make changes to printer settings use the secondary functions of the arrow key or open printer menus Please note that when the printer is Online able to receive print data from the PC the only key that can be used is the Cancel Offline key The Cancel Offline key will turn the printer offline not able to receive print data from the PC User Manual Version 3 1 23 4 3 1 Key panel Below is an explanation of how the different keys of the panel work Key Main Function Ok Online Turns the printer online and confirms a selection in a menu Cancel Offline Turns the printer offline and exits the current menu level Home Quick Opens the main menu of the printer Opens the quick menu of the printer Arrow up Test Print Arrow right Paper Length Upwards navigation in menus and increasing values in menus Navigation to the right Arrow down Clean Heads Downwards navigation in menus and decreasing values in menus Arrow left Run Paper Navigation to the left The four arrow key have secondary functions which can be executed by hitting one of the arrow keys and the Quick key together Secondary Functions Please note that the secondary functions will work slightly different 2i depending on how long you press the keys Short hitting the two buttons just briefly Lon
70. d choose FILE as the port for this printer amp Neopost 700 Properties I General Sharing Ports Advanced Security Device Settings Neopost 700 Print to the following port s Documents will print to the first free checked port Port pha Printer m O useoos Vitual EA port fo RENA 616 9 LOG HD US O useoo7 Virtual printer port fo RENA 616 6 HD USB O useoos Virtual printer port fo RENA 612 USB Neorg O usso Virtual printer port fo E usBoo4 Virtual printer port fo Neopost 700 7 Add Port Pott ae Cee Configure Pott able bidirectional s He Enable akei DRN Cw Figure 65 Printer port properties Click on the OK button From now on the Print to file dialog window will open when sending data to this printer Select a file name and a location to save the print file Use the default file type prn printable file see Figure 64 151 11 9 How to update the flashware 11 9 1 How to update the flashware S The flashware can only be updated via the USB port of the printer When starting the printer in the update mode it will automatically use the USB port 1 Before you begin e Use the SETTING DUMP feature located in the SERVICE menu to print out all current printer settings You will need this information later e Make sure that the correct printer driver is installed and that the driver is wor
71. driver Advanced z Figure 35 Properties of unspecified device Figure 36 Update the printer driver 4 Update e Choose the option Browse my computer for driver software see Driver Figure 37 Software Wizard e Select your CD ROM drive and then click on Next Let the Wizard look for appropriate drivers Choose the driver for your Neopost printer and click on Next see Figure 38 e Windows will now locate and install the driver After the procedure the printer is ready to use oa art eR G D Update Driver Sette 196 590 How do you want to search for driver software Browse for driver software on your computer i ch soft gt Search sutomatically for updated driver software Search tor driver softwere in this locations Windows vall search your computer and the Internet for the latest driver seftarare r fee your device unless you ve ditabled tht feature in your device inetllation Bronte settings Fi Include subtolders gt Browse my computer for driver software Locate and instal driver scftware manually N M list of devici s on my computer E Cra eme Figure 37 Update Driver Software Wizard Figure 38 Select the driver source During the installation the Wizard might prompt that the driver is not Yo approved by Windows Please continue the installation by clicking on Continue Anyway 86 User Manual Version 3 1 7 2 How to use
72. e key and the printer will be ready to use Mechanical settings Make sure to re enter all required mechanical settings e g ADJUST TOF after performing a default reset 100 User Manual Version 3 1 8 2 Troubleshooting 8 2 1 The device cannot be turned on Condition Problem Solution The device cannot be turned on and gets no power The power is cut or the fuses were activated Check the correct connection of the power cable Check the fuses of the device Fuse exchange Attention Disconnect the device from the power outlet before exchanging the fuses Figure 1 Exchange of the fuses Data Type Glass tube microfuse Dimensions 5 x 20 mm Voltage 250 V 3 15 A T Amount 1 one additional fuse included as spare Use a flat screwdriver to take the fuse holder with the two small er the holder again microfuses out of the power input module The inner fuse is in use while the outer fuse is only a spare Change the blown fuse and insert User Manual Version 3 1 101 8 2 2 No or only very weak printout with new ink cartridges Condition Problem Solution No printout can be seen on the material or the printout has very little contrast Although the cartridges are new and a high print quality is set The wrong ink type is selected Make sure to select correct inky type in the printer menu for the ink cart
73. e Close the program and restart it e Click on Settings 3 e Click on Text file User Manual Version 3 1 153 4 Text File Settings e Enable Send to printer e Click on OK e Click on Save 5 Open the program then click on PrintFile Default settings Print File 6 e Search for the Hex file hex of the Firmware e Click on Open 7 e Choose the printer driver of your printer model e Click on OK e The download starts now 5 Completing e When the update is completed the message Download completed the update End of programming is shown in the printer display e Turn the printer off 154 User Manual Version 3 1 6 Starting the e If you were updating from a flashware version lt 4 7 then perform printer for the the steps below If not continue with step 7 Checking the first time after flashware version the update e Press and hold the Home key and turn on the printer This will perform a default reset e Keeping holding the Home key until the printer shows Printer Name Default Reset e Use the Setting Dump printed at the beginning of this process to set the previous mechanical alignment values 7 Checking e Check the now installed flashware version in the printer menu the flashware SERVICE gt CONFIGURAT INFO gt Firmware version e Now the flashware update is completed IMPORTANT If an error m
74. e HP ink cartridge During printing the cartridge is moved across the paper therefore the device is called a Shuttle Head printer The alignment of the printed text should be at right angles to the paper transport direction The printer covers an area of 500 x 180 mm 19 6 x 7 The nozzles of the print cartridge are automatically purged with a small amount of ink before each print start This supports a high print quality from the first print on In between print jobs the print cartridge is stored in the integrated capping station This reduces cartridge maintenance to a minimum For further specifications please see chapter 10 Technical Specifications on page 135 22 User Manual Version 3 1 4 3 The Operator Panel Online ore Q Offline a Run Paper Paper Length Warning Error V Online Figure 6 The operator panel The operator panel is used to easily activate often required functions and select information from the main display The operator panel is also used to navigate within the printer menus in order to change printer and layout settings run test modes and look up specific printer statistics The four LEDs light emitting diode on the panel indicate the status of the printer LED Status indication Green Online Printer is Online Blue Offline Printer is Offline Orange Warning Printer displays a warning message Red Error Printer displays an error message Online an
75. e Retry e When error still occurs call service No Message Cause M21 MONI TOR ERROR M21 Addressing error in the CPU CPU HWERR xxxxxxxx RETRY CALL SERVIC Elimination e Retry e When error still occurs call service No Message Cause M22 MONI TOR ERROR M22 USB EPROM could not be updated WRITE USB EEPROM RETRY CALL SERVIC for Monitor Version Number Elimination 128 e Retry e When error still occurs call service User Manual Version 3 1 8 5 Technical Support If you experience technical issues or problems that aren t mentioned or solved in this User Manual please contact your local authorized Neopost dealer Please prepare the following information about your device Exact name of the device label plate Serial number and year of manufacture label plate Occasionally The installed firmware version of the device will be displayed during the machine initialization after switching the device on Occasionally Information about PC software used in connection with the device General information about peripheral devices conveyors dryers feeders etc A detailed description of all failures and error messages Setting dump The setting dump will help the Neopost support determining the cause of your problem Please see the description in the chapter User Manual Version 3 1 129 SETTING DUMP on page 80 e Input buffer dump Please see the description in ch
76. e and then take out the cartridge and clean the contacts on the cartridge and the contacts in the pen board Insert the cartridge again 112 User Manual Version 3 1 Protocol Display message Cause code 026 ADDRESS TOO LONG CHECK Top Print layout sent from the PC MARGIN CODE 26 exceeds paper size set in the printer in transport direction Elimination e Measure actual paper size e Compare paper size in transport direction with size set in printer e Compare paper size in PC software with size set in printer e Check if a wrong paper size is locked e Check TOP MARGIN Setting in printer menu Protocol Display message Cause code 027 DC MOTOR CONTROLER FAULT Motor controller damaged CALL SERVICE CODE 27 Elimination e Call service Protocol Display message Cause code 028 ERROR PEN BOARD CALL Error on the pen board SERVICE CODE 28 Elimination e Check for the SCSI cable if any contacts are bent e Make sure that the SCSI cable is tightly screwed to the printer and the print unit e Call service User Manual Version 3 1 113 Protocol Display message Cause code 029 ERROR CARTRIDGE CHECK Connection between cartridge CONNECTION CODE 29 contacts and pen board contacts is faulty Elimination e Take out the Cartridge and clean the contacts of the Cartridge and the contacts in the pen board
77. e ccteuis sods atti Set ciao din ener 52 ADJUST TOF eee nee ee ee ee eee eee ere 53 Difference Nor Rev transport direction 0 ccecceee eee eee eee eee eee teen a eens 64 LEFT MARGIN transport directiOn ccce cece eee eee eee eee teen ee nae e etna ened 65 TOP MARGIN transport directiOn cece cece ee tenet eee teen e need 65 Adjust Print Head sample printouts 00 0 ccece cece teeter eee teeta teeta teeta ened 76 PACS TGV At Serotec Secs tga epee neste eek Paseo tune nein Santana tanetany eater ats 76 Pattern A with defects cc cece cece eee eee nena ne nena eae eee eee 77 Cartridge Contacts asirieni reece eects ede eee aa aa sate reed dees ecu eee eerie eee 77 Pathe nn B corte nccmotessabr an gee te betaanmuersiGnsis caw Sau ANAA end sawed N A ANO 77 Sample character Set print c ce ccee eee eee eee eae eae t nent teeta e eee 78 Sample setting dump print 0 cece cee eee eee eae eee e needa eaten 79 Sample Input Buffer Dump print ccc cece eee eee eee eee ee eee teeta tenes 80 New Hardware Wizard c cece cece eee eee ene eae teeta ene e nate ene tee 84 Recommended install Procedure ccecce cece cece ee eee ee eee eee eae e eee eee ena e eee 84 Properties of unspecified device ieee cece e eect eee eee eee eats tee nett etna nes 86 User Manual Version 3 1 7 Figure 36 Figure 37 Figure 38 Figure 39 Figure 40 Figure 41
78. e eee eee ee reer Tn 147 11 6 3 Direct Ethernet connection between the printer and the PC 148 11 7 Limitations of paper Side guides Lecce eee eee eee eee es 149 11 8 How to create a print file cc ccc ceeeeeeeeteeeesseeeesscennesens 150 11 9 How to update the flashware ccccccceeeeeeeseeeeensceeneees 152 11 9 1 How to update the flashware ssssssssssssssserrrrrrrrrrrrrrrrrerrrrre 152 11 10 Additional display texts cc ccccccce ee eeeeeeeeeeeeeeaeeeenaes 156 11 11 Ink package ID NUMD GR esc sccndcncdenadnstamensoranonncaentieneeenenances 156 ILILI D OS 20 Gis cscs scakct abcd A EA aiai 156 11 12 Declaration of conformity setscctccicetiviesndaccedesncesieurteaestendeus 158 G OSSAFY sssssssssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn mma 160 NdEX Seeeee reer eer re rer eeer rere reer re rrerrrrerreeerreree rer rrr errrrrer ee err rere reer creer 166 User Manual Version 3 1 Table of Figures Figure 1 Figure 2 Figure 3 Figure 4 Figure 5 Figure 6 Figure 7 Figure 8 Figure 9 Figure 10 Figure 11 Figure 12 Figure 13 Figure 14 Figure 15 Figure 16 Figure 17 Figure 18 Figure 19 Figure 20 Figure 21 Figure 22 Figure 23 Figure 24 Figure 25 Figure 26 Figure 27 Figure 28 Figure 29 Figure 30 Figure 31 Figure 32 Figure 33 Figure 34 Figure 35 AS 700 overview frontside ccc ce cece eee eee enter enna ened 16 AS 700 overview rear s
79. e format is prn printable file Print Unit A print unit always consists of three cartridges With one print unit a swath of 38 mm 1 12 can be printed This is is equivalent to 9 lines of text Font Arial Size 12 pt see cartridge Printer command The printer command is entered via the software application in order to modify the active printer configuration User Manual Version 3 1 163 Printer Driver The printer driver translates the commands coming from a software application e g Bulk Mailer Designer into printer commands A printer driver must fit to both the software application and the printer model Printhead see cartridge Printhead carriage The printhead is mounted at the movable printhead carriage Printhead distance The correct distance between the cartridge nozzles and the paper is important for a clear and sharp printout The recommended distance is about 1 millimeter Read amp Print Read and Print R amp P describes a production process in which the information to be printed onto a document e g address onto an envelope is obtained shortly before the actual printing by a reading device e g a camera or a barcode reader The information is NOT printed sequential e g from a database In a R amp P production process each document is assigned exactly to one piece of information e g one entry from a database The assignation is done by the readin
80. e guide for the Neopost AS 700 AS 710 Printer or the L 326 Labeler that allows the feeding of broader documents up to 310 mm 12 20 Dimensions 192 x 110 x 210 mm 7 56 x 4 33 x 8 27 Weight 0 150 kg 0 33 Ibs Range of adjustment for the AS 700 AS 710 Printer Minimum Maximum f 125 Gj mm 4 92 310mm 1 12 20 User Manual Version 3 1 133 9 2 2 Paper side guide large Name Paper side guide large Part number 9200116D Application Extended paper side guide for the Neopost AS 700 AS 710 Printer or the L 326 Labeler that allows the feeding of documents up to B4 landscape 495 mm 19 49 Dimensions 250 x 292 x 190 mm 9 84 x 11 50 x 7 48 Weight 0 280 kg 0 62 Ibs Range of adjustment for the AS 700 AS 710 Printer Minimum Maximum Y 320mm Y 495mm vem a 25 j 142 80 Ee 134 User Manual Version 3 1 9 3 Accessory devices 9 3 1 Neopost CS 800 conveyor Name Neopost CS 800 conveyor Part number Please contact your authorized Neopost dealer Application Conveyor with continuous and shingle mode Can be put on a table or installed on a special mounting Weight 10 kg 22 05 Ibs Transport speed 0 2 0 9 m s 39 4 177 2 feet minute continuously variable Dimensions Lx W x H 860 x 286 x 86 mm 33 9 x 11 3 x 3 4 User Manual Version 3 1 135 10 Technical Specifications Printer type Shuttle Head Throughp
81. e that the on off switch is set to off Plug the power cable outlet User Manual Version 3 1 19 3 4 2 How to mount the paper feed ramp and the side guides e Mount the narrow paper side guide inside 1 Then mount the paper feed ramp 2 and either the narrow paper side guide outside 3 or the large outside one not shown in Figure 4 CY Figure 4 Mounting 20 User Manual Version 3 1 To mount a paper side guide or the paper feed ramp place the front bracket A into the slot of the contact plate and place the rear part B over a fixing screw Then lock the fixing screw see Figure 5 _ A Ag 40 gol SS Figure 5 Mounting ll User Manual Version 3 1 21 4 Description of device 4 1 Application range The Neopost AS 700 is an inkjet printer with high font quality The main field of application is the printing of mailings with addresses graphics and postal elements However the application is not limited to this purpose With the large print area of 180 mm 7 the AS 700 is able to print onto a wide area 4 2 Description of functions The Neopost AS 700 printer is a inkjet print system that is designed for industrial and professional printing Different conveyor belts can be placed behind the printer The device can be used in connection with an IBM compatible PC and a vary of software running under Microsoft Windows operation systems The Neopost AS 700 is provided with on
82. ead LED Beeper Here you can check if all the LEDs of the display and the beeper work correctly When performing this test the printer will run through the following cycle ALL LED s OFF ONLINE ON OFFLINE ON W ERROR ON BEEPER ON you will hear a sound for two seconds User Manual Version 3 1 71 CONFI GURAT INFO Firmware Shows the currently installed firmware version For example 4 7 00 Version Shows if the printer is a specially manufactured not standard version For example ASIA This information is only shown when the printer is nota standard version SerNo Shows the serial number of the machine For example 61303071234 Model Shows the name of your printer model For example AsS 700 Page cnt Shows the total number of pages printed on the machine This includes pages from print jobs as well as service prints e g Test prints This is a non resettable life time counter For example 48513 RAM Shows the size of the printer internal memory For example 64 MByte 72 User Manual Version 3 1 Hardware Shows the hardware version number of certain printer components For example v32 3 0 Description V32 3 0 FPGA main board assembly type version version USB rev Shows the firmware version of the installed USB chip For example 1 0 01 PCBA Shows the part number of the installed PCB
83. ecessary to identify the exact USB port number when the printer is connected to the PC via USB As most PC s nowadays have more than one physical USB port The USB port number can be used to identify the actual port where a device is plugged in Depending on which PC USB port the printer is plugged in the USB port number can be for example USB001 USBOO2 or etc 1 Set the e Check if the printer is set to USB communication in the printer printer to USB menu PRINTER CONFIG gt BOOT DEFAULTS gt COMMUNICATION communication e If not set it to USB 2 Connecting e Connect the printer to the PC with the USB cable the printer e Turn on the printer 3 Device e Wait until Windows detects the printer detection 142 User Manual Version 3 1 u Installing device driver software X Click here for status 4 Open the e Open the Widows Device Manager Device Start gt Control Panel gt Hardware and Sound gt Device Manager Manager User Manual Version 3 1 143 5 Identify the e The printer device will be shown under printer device Universal Serial Bus controllers gt USB Printing Support See Figure 59 6 Identify the e Select the printer in the Device Manager and right click onto it USB port number e Select Properties and click onto the Details tab e Inthe Property drop down list select Bus relations e Inthe entry under Value the USB port number is shown In the sample in Figure
84. ects the edge of every fed paper and controls the timing of the print heads To ensure a correct positioning of the printed image an adjustment value is set in this menu To make an adjustment press Quick Test Print The AS 700 will now print an adjustment page Measure the distance between the paper edge and the printed bars see Figure 21 Enter the measured distance in the printer menu and press the Ok key bu QoOuUeYSTP A Figure 21 ADJ UST TOF Factory setting This is a default setting entered at the initiation of the machine in the factory The user should change this setting only in case of a printer malfunction and after consulting a technician User Manual Version 3 1 53 BOOT DEFAULTS All settings made in this menu apply for all print jobs and are retained after switching off the printer e Select BOOT DEFAULTS in the PRINTER CONFIG menu and hit the Ok key You will be presented the following choices BOOT DEFAULTS settings remain after printer reset The settings in the BOOT DEFAULTS menu cannot be changed by E resetting the machine neither by a Non Mechanical Reset nor by a Defaul Reset The boot default settings have to be changed in the BOOT DEFAULTS menu PC PROGRAM Some applications require that you set this option to special Option Note Stangara For Microsoft Windows applications special For Cobra Oracle user Default standard
85. ed image and to stop the printer in case of a jam The Top of Form Sensor is either a contrast or a reflection sensor USB USB is the abbreviation for Universal Serial Bus It is used to establish communication between devices For example between a PC and a printer User Manual Version 3 1 165 13 Index ACCESSOSIES sensere rrenen 131 Additional display texts 0 5 156 Additional error message 125 Barcode igeesceids ieeeerene erent deere 160 Baud rate rii ice caeie adh seein Maeda 160 Cancel a print job cccceeeeee eee ee 44 Cartridge carriage eeeeee 31 99 Cartridge MeNU cceeeeeeee eee ee eae 28 Character set reren 160 Cleaning tiesne iea i aa aa 12 Cleaning ink cartridge 96 Cleaning the contacts cecceeeeees 96 Cleaning the nozzle plate 96 COnSuUMADIES cece cece eee 131 CONVEY OF siiscneterensecies adi andini arated 135 Default reset cceeeeeeeeeee eee ee eae 155 Default settings cceeeee eee ee eae 100 Delete a print job cece eee es 44 Display iicstevcetotrscten ane a a iaaa 26 DiSpOSalieccsturtods chet aden a aa iaa 14 Dl EE T E anne 61 161 Dynamic P pic enctsticedsteenghieaacebiauindsstwes 91 Error Message scrire cette eee eens 80 106 Factory settings cceeeeeee eee eee 100 FIFMWATre eect eee e eee ee ened 152 FIX Pinan oe twen te tae seers
86. ed ink doesn t dry on the substrate Condition Problem Solution The used ink doesn t dry fast enough The printout looks partly smeared The drying time is too short There is too much ink on the printout The material ink combination is not suitable Reduce the print quality e g 2x6dpi instead of 3x6dpi to decrease the amount of ink If available put a conveyor behind the printer to extend the drying time Reduce the transport speed to extend the drying time Try another kind of ink see 9 1 1 on page 131 Vary the material ink combinations If available use an infrared light dryer ask your local Neopost dealer User Manual Version 3 1 105 8 3 Error Messages 8 3 1 How to read an error message entry e Protocol code Three digit number that is sent by the printer via the serial interface when this error occurs e Display message Text that is shown in the printer display The text in the display always includes the error code as reference for the operator e Cause What caused this error e Elimination Steps the operator can take to avoid this error 106 Protocol Display message Cause code 001 NO PAPER Timeout because no paper front CODE 01 edge was detected during printing Elimination e Refill feeder e Adjust teach in paper sensor Check separation Check for paper jam Check that paper sensor can detect the paper
87. eeded then please dispose it in an environmentally suitable manner User Manual Version 3 1 15 3 3 Device overview Figure 1 AS 700 overview frontside Paper feed ramp Separation adjustment knobs Paper side guides Transparent saftey cover Slide Runner Thickness adjustment knob Operator panel with display O o N O Movable exit rollers a Bl _ Winter Separation lock knob 16 User Manual Version 3 1 Figure 2 AS 700 overview rear side 10 USB 2 0 interface to the PC for 13 On off switch sending print data 11 Serial interface to the PC for status 14 Power input module feedbacks and service purposes 12 Ethernet TCP IP interface for 15 Fixing knobs for paper side guides sending print data and ramp User Manual Version 3 1 17 Figure 3 AS 700 overview frontside with open cover 7 Transparent saftey cover open 19 Cartridge carriage shuttle 17 Ink cartridge 20 Wiper for ink cartridge part of the service station 18 Capping for ink cartridge 21 Movable exit rollers part of the service station 18 User Manual Version 3 1 3 4 Assembly 3 4 1 Connecting the power cable Power cable Attention The device may only be used in connection to power outlets with integrated protective conductor earthing into the power input of the AS 700 Connect the cable to the power Make sur
88. er sings View your active networks e Select the Local Area Connection and click onto Change Settings of this connection Organize Oisabie this network device Diagnose this connection View status of this connection i Change settings of this connection D i Ob AE Se e Deactivate the item Internet Protocol Version 6 TCP IPv6 and then select the Internet Protocol Version 4 TCP IPv4 and click onto Properties see Figure 48 e Select Use the following IP address and enter the following values see Figure 49 94 User Manual Version 3 1 IP address The first three parts of the address must be the same as in the printer The last part must be different Subnet mask Same as in the printer Default gateway Must be the same as the IP address in the printer e Click onto OK and wait until the connection to the printer is established j Local Area Connection Properties f Internet Protocol Version 4 TCP IPv4 Properties Lo Sea Networking Sharing General Connect using You can get IP settings assigned automatically if your network supports Marvell Yukon 888072 PCI E Gigabit Ethemet Controller ont ese bys PODRAT AR Obtain an IP address automatically This connection uses the following items Use the following IP address 4 Link Layer Topology Discovery Mapper 1 0 Driver Link Layer Topology D
89. ersion 3 1 147 11 6 3 Direct Ethernet connection between the printer and the PC Changing the PC s IP address Please note all your network settings before performing the configuration described below When you want to use this PC in your LAN again the network settings of this PC have to be reconfigured Printer settings PC settings Printer driver settings Port 9100 Port 9100 number number IP 192 168 050 185 IP 192 168 50 177 IP 192 168 5 185 Address Address Address Subnet 255 255 255 000 Subnet 255 255 255 000 Mask Mask Gateway 192 168 050 185 Gateway 192 168 050 185 Gateway 192 168 50 185 IP IP IP Address Address Address ese Pay special attention when entering the IP address 148 User Manual Version 3 1 11 7 Limitations of paper side guides Name Part number Illustration 2x Paper side guides narrow in outside included 4134872H 4134873 Paper side guide small 9200025 accessory Paper side guide medium 4134874K included men Paper side guide large 9200116D accessory Range of adjustment of the different paper side guides The specifications in mm inches refer to the print media dimension transverse to the transport direction Minimum Maximum Z E 1 235mm 9 25 SS WSS 310mm 12 20 qe A 320mm 1 f 42 80
90. essage appears during the update process just turn the printer off and on Check if you are sending a compatible Flashware file Try to resend the file User Manual Version 3 1 155 11 10 Additional display texts Under certain circumstances additional information texts may be shown in the main display In the table below you find descriptions for the different information texts Information in main display Description TESE The printer is running test prints WaitROT A pause command was sent to the printer It will only continue with the print job when the Ok key is pressed Nopata The data for a page was not sent completely to the printer PaRRUN The printer is running a paper run test NoPaper Data but no paper E g the feeder is empty EmerMode The printer is in emergency mode because the internal model identification is damaged In this unlikely event the printer will only work with a reduced performance to prevent the printer from any damage Please contact your Neopost branch or dealer 11 11 Ink package ID number The id number of the loaded ink package clearly indicates the settings and ink parameters currently used in your printer With this ink package id number changes and updates can easily be tracked 11 11 1 1D 6030206 The following settings and parameters are used with this id number Ink type Note d BLACK DYE Limitation on shuttle head prin
91. f the Hewlett Packard Company Microsoft and Windows are registered brand names of the Microsoft Corporation FlexMail is a registered brand name of Flex Systems B V Bulk Mailer is a registered brand name of Satori Software Inc Manufacturer Address Neopost Industrie ZI Tivoli 72800 Le Lude France www neopost com Revision level Version Change description Released 3 0 New document for graphic display and November 2010 firmware version 4 7 3 1 April 2011 e Added descriptions for new USB 2 0 and TCP IP interface e Changed description to firmware version 4 8 e Added Device Class A note User Manual Version 3 1 3 Table of Contents 1 6 7 DMEFOGUCTION sisisisssiiccsicscsesscercsantsnscessenewssewsdeneneseseseessensriwenendssnenes 9 1 1 PictogramS hcicsos Sencsticcomsiencsvesecceatarouosiee gma es aaa acreawaceadamad daenateeeuelamoedeutate 9 1 2 Notes for use Of this MANU Als csciinssccevensscavncedentadeaembenemmebewreed ewes 9 1 3 Terms and abbreviations ss ssssrrrrsessrrrrrresrrrrrreesrrrrrreerrrrne 10 1 4 System requirements ccccccccesceeeeseeeeeeaeeeeeseeeeeeeeeeeeaneetenanens 10 Safety NOteS ssssssss5 s22255555555uuuuuuunnnnnnnnnnnnnnnnnnnn a 11 2 1 General safety notes sssssrssssrrrrrsrerrrrrrrerrrrrrreerrrrrrrerrrrrreet 11 2X2 lik safety NOU Ce e R E NE EE E a E i 13 2 3 Location of the printer incesusionaacanbnntwanangamddadeaadadaimmnen
92. figuration of network settings To connect the printer to a LAN it is necessary to perform certain configurations on the server of your LAN Please contact your company s network administrator for support Connect the e Connect the printer to the LAN with the Ethernet cable printer to the Insert one Ethernet connector of the cable into the Ethernet LAN interface of the printer m and insert the other connector into an Ethernet port of the LAN e Configure the TCP IP interface of the printer There are two options for the configuration of the printer s TCP IP interface e Fix IP e Dynamic IP Please read the descriptions for these two options below and choose the one the fits best to your network 7 3 2 1 Using a fixed IP address 1 Printer e Open the main menu of the printer with the Home key settings fix IP e Open the menu PRINTER CONFIG gt BOOT DEFAULTS gt COMMUNICATION gt TCP IP e In this menu select the setting fix IP In the next menu you can set the values for Port Number IP Address Subnet Mask and Gateway IP Address Port number The default port 9100 is commonly used by printers Please make sure that this port is not blocked in your LAN or use a port number that is accessible in your LAN IP Address Please enter an IP address that is valid with your LAN Subnet Mask Please enter the Subnet Mask of your LAN Gateway IP Address Please enter the IP address of the server
93. g hitting the two keys and keeping the pressed for a short amount of time 3 seconds 24 User Manual Version 3 1 Below is an explanation of how the different secondary functions of the arrow keys work Quick key Secondary Function Arrow up Test Print Short The printer will display Test and feed one page and print the test pattern using the current printer setting e g print quality Long The printer will display Test and feed pages and print the test pattern continuously using the current printer setting e g print quality To stop hit the Cancel Offline key Arrow right Paper Length Short The printer will display Paper Length feed one page and measure the size of the page The measured size will be shown in the display Long The printer will display Paper Length L feed one page and measure the size of the page The measured size will be shown in the display The L indicates that the measured page size will be locked in the printer so that the page size cannot be changed from a PC program Arrow down Clean Heads The printer will feed one page and print a pattern of bars using the currently set page size Arrow left Run Paper Short The printer will feed one page and transport it using the current printer setting e g transport speed Long The printer will display PapRUN and feed and transport pages continuously using t
94. g device Resolution The resolution tells you how many picture elements a print process can print per area Usually the resolution is stated in dpi dots per inch Apart from the resolution the drop size and the accuracy of drop positioning determine the print quality see dpi Separating fingers The separating fingers enable single sheet feed from a print media stack The sheets above the bottom sheet are held back Serial interface A serial interface transfers data consecutively bit by bit from the computer to the printer It is connected with the help of a RS 232 C connector Setting A selection of arranged configurations Shuttle Head Printer In a shuttle head printer the ink cartridge is moved back and forth by a carriage Therefore it is possible to print over a wide area see Fixed Head Printer TCP IP TCP IP is the abbreviation for the communication protocols Transmission Control Protocol and Internet Protocol These protocols are used for the communication between devices within computer networks see Ethernet TIJ TIJ is the abbreviation for Thermal Ink Jet Hereby a picture element ink drop is created with the help of thermal energy 164 User Manual Version 3 1 Top of Form Sensor TOF The Top of Form sensor or paper sensor detects the front and rear edges of each material A correct detection is necessary to position the print
95. g the thickness adjustment knob see Figure 16 to the maximum thickness scale value 5 Put one medium underneath the transport rollers see Figure 17 Lower the transport rollers and the movable exit rollers by turning the thickness adjustment knob until the medium sits tightly between the rollers you must still be able to move the medium Pull out the medium and close the safety cover lt a Figure 16 Thickness adjustment knob User Manual Version 3 1 37 thickness adjustment i knob transport roller moveable exit roller Figure 17 Adjusting the printer to the material thickness 5 5 Length measurement of the medium The printer permanently controls the size of the fed media Therefore the Neopost AS 700 needs to know the dimension of the medium at the beginning of a new print job The dimension can either be measured manually or be sent by a PC software The dimension values are stored in the printer as reference values until new dimensions are measured PC software E Sending the correct media dimensions to the printer is only available in PC software designed to work together with this Neopost printer When you are using a PC software that is able to send the dimension data you do not need to measure the paper size manually e Manually measure the media dimension Put one medium into the feeder and proceed as described in chapter 4 3 1 e Key panel on page 23 e Set the paper d
96. h 25 4 mm see resolution Driver see printer driver Dye Based I nk In dye based inks the chromophore elements of the ink are solute particles dye An advantage of a dye based ink is the longer decap time compared to a pigmented ink An example for an dye based ink is Black Dye see ink pigmented ink and decap time Escape character The escape character EC is a command initiation within the ASCII This character is not printed The characters that follow after the escape character are detected by the printer as command codes see PCL Escape sequences see PCL Ethernet Is a computer networking technology for local area networks LAN see TCP IP Fixed Head Printer In a Fixed Head printer the cartridges are in a fixed position during printing The substrate are passed underneath the cartridges This allows higher production speeds compared to Shuttle Head printers see Shuttle Head Font A font is a collection of characters and symbols of the same font type and distance the same size height line thickness and font direction Fonts may be installed internally in the printer or may be loaded externally via font cartridges Font cartridges They contain fonts which can be loaded in the printer User Manual Version 3 1 161 Font inclination Selectively the font characters may printed vertically straight normal or in a constant angle inclined cursive
97. h is detected the printer will stop and give the error PAPER JAM OR WRONG PAPER WIDTH CODE 02 8mm 13mm 18mm 23mm 28mm 38mm 48mm 58mm 70mm 0 31 0 51 07 0 90 T107 1 49 1 88 2 28 2 75 Default 8mm 0 31 inch 58 User Manual Version 3 1 ERROR LOW INK If the calculated ink level of a cartridge goes down to a certain value the printer can warn the user or even stop the printing process Option Note EMPTY CARTRIDGE cont print stop print Here you can set if the printer should stop or continue to print when the empty level is reached Default stop print SET EMPTY LEVEL 0 S ses 9 You can adjust the empty level of the cartridge according to your experience Default 0 SET LOW INK LEVEL You can adjust the low ink level of the cartridge 0 9 according to your experience When the ink level reaches this point the printer will warn the user Default 2 BEEPER Here you can adjust the acoustic warn signals beeper of the printer Option Note off No acoustic warnings Short Acoustic warning by a short beep signal 2 s Sees Acoustic warning by a continuous beep signal Press any button to switch it off interm Acoustic warning by a pulsing beep signal Press any button to switch it off Default off AUTOM PAGE REPEAT After a print stop e g paper jam the printer
98. he current printer setting e g transport speed To stop hit the Cancel Offline key This is an useful function to check if the separation and the material transport of the printer are setup correctly User Manual Version 3 1 25 4 3 2 Main Display The main display shows you the most important information about your current print job at one glance Job Current 21234567 1 2 Meter Second 3 lt 4 BLACK DYE 5 6 7 8 i E i t 9 Figure 7 Main display Items per display line Please note that there are display lines which contain more that one 25 item to display To cycle through all items select a line e g line 1 counters with the arrow up or arrow down keys and then hit the arrow left or arrow right key to show the other items of this line Display lines and data 1 Counters This line shows one of the following counters Job Current Shows the number of printed pages from the current print job send from the PC Job Power On Shows the total number of printed pages from all print jobs since the printer was turned on TotalService Shows the number of service pages printed e g Clean Heads since the printer was turned on Tot Power On Shows the total number of pages printed since the printer was turned on All Print job pages all service pages To reset one of the counters to zero pages select this line and use the arrow right o
99. ide cece cece ee te nna ened 17 AS 700 overview frontside with Open COVED 6 ccc ceee cece eee e eee teeta teeta ene eae 18 MOUMEING geseseedeceies eetne tend cite ieee ey eee ove EEE ea wie va ee eee en ieee eae 20 MOUMEING A EE beset E E E 21 The operator Panel c cece eee ee eee tenet eaed 23 Malms playa msr E a A AEN P AEE E aaa acted Dean 26 Inserting the ink CartridGe cece cece eee eee eee aetna teeta 31 Lock the restraining l VEP cic c cece e eee eee eens nee eee enna eta tated 31 Adjusting the separation ccc cece eee e eee ete e ee eee nantes ede tena naenaes 33 Separation fiINGerS cece ee een eee eee nett nae tenia 34 Paper side guide positions for C5 envelope cccccecceeeeeee eset eeaeeeseeeneeeeeaes 35 Positioning the material cece cece eee eee eee teeta ene na eaten 35 Position Of paper Sensor cece eee eee nent ee eee eee teeta na eens 36 Adjusting ENG MUNN EM ees ccececeeeen etter ei ceeawisa ve old baedied arwbentd E aa a a i aa st araa aaa iaa 36 Thickness adjustment KNOb 0 ce cece eee eee eee eae eae eee nee na ena eee tes 37 Adjusting the printer to the material thickness ccceceeee eee cette eee ee tees 38 TOStD MIM Eeee a iy akedy EE ty gd cbf ney E iad ty any vee E e 40 Keep Alive fUNCHOR i225 eceacs coder edemee rite aa aa awn cheba boven bv cecedecsiy a 50 CARRIAGE CORRECT 2 cceaitcsths done
100. imacesansseanseesanesanhsasedscndeceess 100 8 2 Troubleshooting tnciccesctiinccinceuctannsentscempagewasnatau barat tacdentieiddeinaass 101 8 2 1 The device cannot be turned OM sssssssssssssserrrrrrrrrrrrrrrrrerrsrrs 101 8 2 2 No or only very weak printout with new ink cartridges 102 8 2 3 Printed elements positioned incorrectly cceeeeeeee neces 102 8 2 4 White streaks in printed text or graphic ceeeeee eee 103 8 2 5 White streak in printed text or graphics in between cartridges eihacden vacant adeatiadiin ite A cans seine E vesbananeneieimaweeseuas 104 8 2 6 The printed ink doesn t dry on the substrate 068 105 8 3 Error Messages irncccc codicaxwneetdusnbencudd ee aina aiT NTR aN 106 8 3 1 How to read an error message entry 106 8 4 Warning MessagesS ssssssssssssrrrrrrsrrrrrrrerrrrrrrerrrrrrrsrrrrrrrnt 120 8 4 1 How to read a warning message entry sececcereeeeereeerrre 120 8 4 2 Additional Error Messages scsceissekesusneasorguisaneeseieoinrneisethbiexe 125 8 5 T chnical SUPOON nerenin anaE EEE E RAAE EA 129 9 Consumables and AcceSSorieS s ssssssssssssunnnnnnnnnnnnnnnnnnnnnnnnnnnn 131 9 1 Consumables ss esse ox naen nine dtodsuewteeman n a a a E 131 9 1 1 Standard inks for Neopost address printers 131 9 1 2 Cleaning TowelS ssssssssssssrrrrsrrrrrnrrrrrnsesrteenrrrrrrrnrrrrnnannt 132 9 2 ACCESSO OS araia r E aE EREE EE TEE a 133 9 2 1 Paper side guide
101. imension in PC software Please refer to the manual of your PC software 38 User Manual Version 3 1 5 6 How to set the print direction orientation Depending of the direction in which the products are fed into the printer it could become necessary to turn the direction of the printed image by 180 The Neopost AS 700 has a built in feature that automatically turns the printed image by 180 This adjustment can either be set directly in the printer menu in the software application used to send the data to the printer or in the printer driver Software application and printer driver cS Setting the print direction orientation is only available in software applications and printer drivers designed to work together with Neopost printers e Set the print direction in the printer driver Please check the setting of your driver e Set the print direction in the printer menu ORIENTATION on page 64 for more details e Set the print direction in PC software Please refer to the manual of your PC software User Manual Version 3 1 39 5 7 How to perform a test print The test print function allows a fast test of the printer settings The test print can be used to get a quick impression of the print quality of the inserted ink cartridge as well There is no need to have a connection to a PC to use this function You can use the following key combination offline mode Quick TEST PRINT multiple pages abort pressing
102. is running There is a danger that injuries can occur through being pulled in and being crushed on the transport belt or the rotating rollers In addition keep long hair and parts of loose clothing away from the machine while it is in operation In order to prevent damage to the machine only factory authorized accessory parts should be used Prior to cleaning the machine it should be disconnected from the power outlet When cleaning the machine do not use liquid or spray cleaners but only a cloth dampened with water Additional information concerning the cleaning of the device can be found in chapter Maintenance and support In the following cases you should unplug the machine from the power outlet and contact an authorized service technician e When the power cable or its plug is worn or damaged e When water or other liquid has entered the device e When the device has been dropped knocked over or the housing is damaged e When there is a significant change in the performance of the machine When repair work is carried out only original spare parts or spare parts approved by the manufacturer may be used Do not disassemble the machine any further than it is described in this manual The opening of the machine by unauthorized personnel is not permitted Repairs may only be carried out by authorized service personnel For safety reasons your own reworking and modifications to the machine are not permitted Please c
103. iscovery Responder Obtain DNS server address automatically v Client for Microsoft Networks M JE Trend Micro NDIS 6 0 Fiter Driver 1P address 192 168 50 182 M JE QoS Packet Scheduler Subnet mask 255 255 255 0 M JB File and Printer Sharing for Microsoft Networks ee ET M Intemet Protocol Version 6 TCP IPv6 Default gateway 192 168 50 180 v v v Use the following DNS server addresses Install Uninstall Properties Preferred DNS server Descsiption Alternate DNS server Transmission Control Protocol Intemet Protocol The default wide area network protocol that provides communication across diverse interconnected networks F validate settings upon exit ox _ _ cms Figure 48 Local Area Connection Properties Figure 49 TCP IPv4 settings 5 Install and e Install and configure the printer driver for your printer model as configure the described in chapter 7 1 on page 84 printer driver User Manual Version 3 1 95 8 Service 8 1 Maintenance and support 8 1 1 How to clean an ink cartridge Damage to the ink cartridge Wrong cleaning leads to damaged ink cartridges and bad print quality Please stick to the described cleaning instructions of this User Manual Please do not use chemical solvents or any cleaning agents Furthermore do not use paper towels toilet paper sponges dry cloths or any other textiles with small abrasive fibers for
104. king correctly when connecting the printer via USB Install the printer driver first Please make sure to install the printer driver before you connect to the printer to the PC Make sure that the connection via the USB port is working correctly by printing sample pages before you attempt the flashware update 2 Preparation 3 Put the printer into the update mode 4 Send the flashware file to the printer 152 e Turn off the printer e Connect the printer to an USB port of your PC e Unpack the zip file containing the flashware onto the hard disk of your PC e Press the Ok the Arrow left Run paper and the Arrow Up Test Print keys together and hold them ee re Print Online Offiine Warning Error Heads e While holding these three keys turn the printer on e On the display the message Waiting for Download appears e Use the software tool PrintFile as described below to send the flashware to the printer User Manual Version 3 1 To update the flashware via an USB Port you will need the software tool PrintFile This free software uses an installed printer driver to send the flashware file to your printer Download your free copy at http www lerup com printfile Please perform the following steps to send the flashware file to your printer 1 e Execute the Setup exe and configure MAALI the software as shown in the picture on the right e Click on OK 2
105. l be improved on All Units Default on When using a software application that was designed to control this feature e g Flexmail BulkMailer this configuration will be overwritten with the settings of the software In this case use the software options to configure the printer User Manual Version 3 1 57 ERROR HANDLING Select ERROR HANDLING in the PRINTER CONFIG menu and hit the Ok key You will be presented with the following choices SOFT FONT ERROR This feature is used to set the printer response when it detects a PC font related error Option Note conte print If a font error occurs the machine will continue printing A warning message will be displayed Stop print If a font error occurs the printer will stop and report the failure Default stop print SET PAP TOLERANCE Use this feature to set the tolerance of the measured paper length The tolerance can be varied in nine steps from 8 mm up to 70 mm 0 31 up to 2 75 If one sheet of paper exceeds this tolerance level the printer will stop and display an error message This value is important for detecting paper jams or double sheets inside the printer Therefore the default value of 8 mm should only be increased if the media being used truly varies in length e g magazines with inserts or is made out of material that is difficult to transport e g thick heavy rough textured When media of longer lengt
106. lize and individualize ASCII ASCIl is the abbreviation for American Standard Code for Information Interchange The printer commands used in this manual are entered in the form of ASCII codes Also decimal or hexadecimal codes may be used Barcode The data information of a print medium is converted into a single line barcode This is done in a language neutral and character neutral manner A barcode is easy to create and readable with the help of simple opto electronic devices It is printed in addition to textual information Baud rate Baud rate is the speed with which the data are transferred between the computer and the printer on the serial interface The computer and the printer must have the same baud rate It may range between 1 200 and 9 600 baud depending on the computer used The baud rate is only determined when a serial interface is used Bitmap Bitmap represents a collection of dots as a graphic or text graphic in output devices printer monitor Buffer The buffer is a storage memory area in the printer In the buffer information which is destined for input or output is stored until it is processed Cartridge A cartridge is an ink container with an integrated printhead Inserting a new cartridge always includes inserting a new printhead Character set A character set is defined specific to its application It is usually a combination of letters ciphers lines and symbols within
107. llowing key combination Quick CLEAN HEAD 46 User Manual Version 3 1 EXCHANGE CARTRIDGE The cartridge moves out of its capping position allowing a convenient exchange After exchanging the cartridge hit the Ok key If you inserted a new cartridge the printer will display RESET INK LEVEL Pressing the Ok key will set the ink level to 100 If you re inserted the same cartridge press the Cancel key The ink level will be left unchanged The printer will ask you if you want to perform a print head test Hit the Ok key to perform the print head test or hit the Cancel key to continue without the test LI NEFEEDS FORWARD Print position set forward by one line This function can be used to set the start of the print area for Microsoft DOS applications For Microsoft Windows based software this setting is not required LI NEFEEDS BACK Print position set back by one line This function can be used to set the start of the print area for Microsoft DOS applications For Microsoft Windows based software this setting is not required SHOW LAST ERRORS The last three error messages and there corresponding error code are shown In addition to that the page count at which the error occurred is shown for each error message e Select SHOW LAST ERRORS in the QUICK MENU and hit the Ok key User Manual Version 3 1 47 MAIN MENU The Home key opens the main menu Here you can access
108. lts of the test are shown in the display Test Note HP PEN ID The identification code of each PEN board e g 11 Unit u1 Cartridge c1 MISSING DOTS Number of missing dots of the cartridge that can t be controlled by the printer If all nozzles response correctly the display will show u no Amount of missing dots The amount of missing dots MISSING DOTS can be an evidence that the connection between printhead and cartridge mounting is ae interfered If the amount of missing dots is a multiple of seven 14 21 28 the problem lies most likely in a draggled printhead contacting In this case clean the contacts of the printhead and that of the cartridge mounting with a piece of cloth an repeat the test 70 User Manual Version 3 1 Prewarming The Prewarming function of the printer will be checked in this test Afterwards the printer should display the PREWARMING status PEN Board This test will check the circuit PEN boards that are integrated in the print units The test will be performed with all circuit boards of the printer Authorised service personal can use the values of this test for service purposes Test Note AMB TEME The measured temperature close to the printhead nozzles in degree Celsius C Reference Resistor reference value TSR Hex Thermal Sense Resistor resistance value inside the printh
109. m the spooler While deleting the data the following information are shown in the display Data s Current transfer rate in bytes per second o Data s Average transfer rate in bytes per second Total Data Total data transferred in bytes Time ms Total time elapsed in seconds If your print job is large pressing cancel from the software application may shorten the time it takes to complete this task e When the orange Warning LED stops blinking check whether your PC application has sent all print data to the printer For example check if the progress bar for this print job reached 100 e When the software application shows that all print data has been sent or the job has been cancelled hit the Cancel key on the printer e The printer will now clear the printer buffer and go back to the QUICK MENU Job cancel with PRINTER RESET Performing a PRINTER RESET iS a good way to securely cancel a running print job After performing a PRINTER RESET you can start with a new print job 44 User Manual Version 3 1 CLEAR PRINT QUEUE Selecting CLEAR PRINT QUEUE will delete all print data within the printer buffer It will not delete any print data waiting to be sent from the PC application during a print job e Select CLEAR PRINT QUEUE in the QUICK MENU and hit the Ok key CLEAR PRINT QUEUE during a print job Make sure to only perform a CLEAR PRINT QUEUE when the
110. mination CODE 12 e Insert a new ink cartridge and reset the ink level counter set empty level Protocol Display message Cause code 013 CHECKSUM ERROR MAKE Error in buffered RAM DEFAULT RESET CODE 13 Elimination e Perform a default reset e Ifthe error occurs again after the default reset call service Protocol Display message Cause code 014 CHECKSUM ERROR MAKE Error in buffered RAM COUNTER RESET CODE 14 Elimination e Perform a default reset e Ifthe error occurs again after the default reset call service Protocol Display message Cause code 015 CHECKSUM ERROR TESTMACRO Error in buffered RAM RESET CODE 15 Elimination e Perform a default reset e Ifthe error occurs again after the default reset call service Protocol Display message Cause code 016 CHECKSUM ERROR SETTING Error in buffered RAM RESET CODE 16 Elimination e Perform a default reset e Ifthe error occurs again after the default reset call service 110 User Manual Version 3 1 Protocol Display message Cause code 017 CHECKSUM ERROR RESET Error in buffered RAM PENVALUES CODE 17 Elimination e Perform a default reset e Ifthe error occurs again after the default reset call service Protocol Display message Cause code 019 CHECKSUM ERROR RESET Error in buffered RAM DROPVALUES CODE 19
111. n 3 1 Protocol Display message Cause code 29 Wanrning rotate font feature not The menu PRINTER CONFIG gt enabled BOOT DEFAULTS gt TEXT ROTATION is set to off and the printer CODE AQ received a control sequence for rotated text Elimination e Set the menu PRINTER CONFIG gt BOOT DEFAULTS gt TEXT ROTATION to on Protocol Display message Cause code 30 Warning wrong data check the printout CODE AR Undefined or faulty data were detected by the printer Elimination Check if the data cable is connected correctly at the printer and at the PC e Check if you use the official printer driver e Try to run the print job from a different PC Protocol code Display message Cause 33 Warning no ink change cartridge CODE AX A ink cartridge is out of ink and the menu PRINTER CONFIG gt ERROR HANDLING gt ERROR LOW INK gt EMPTY CARTRIDGE is set to cont print Elimination Exchange the ink cartridge Protocol Display message Cause code 37 Ink type is incompatible This combination of different ink CODE BC types is not compatible due to different energy settings Elimination e Use only one type of ink User Manual Version 3 1 123 Protocol Display message Cause code 38 Feature disabled in this mode Address repeating not available in Elimination
112. nanru nunan LELEA EE EAER EEE KANEEN EEEn nne 70 Roller Cleaning eirinn E E A OTA 70 IC ARLMOAG G8 is mesran a E E EEE AEE AE ESRO EAE ATEREA 70 PREWANMING enre n i ren oeie anE EAEE ERE RAnENE EEEE LN ET EEEE Shoe die 71 PEN Board crines naeia r a a EE Era AEREE ARTE E 71 LED BEEPE wiisiticcieiccmescivercinimis k TATE TOTEE NRF 71 CONFIGURAT UNFO iscsi ts ostsacscis euina nana E EENAA A EEAS EEUNA EED EARS 72 PUM WAG S areren E E O E ETA 72 VErSION ro na a a E a a A E 72 SS STEIN Oooo a E as ass eta A E E TA 72 Modelksene nee a r A a E tine ineniamekintas 72 Page CNC i veiditti certian mire e as E EEEE VEE 72 RAM scare rea caer wera ac r amen aainateeaaleanamian inte E N A 72 HardWare ea a a a aa 73 USB reve aena e o AN E A E ETEN 73 PBA onee E 73 Bathi siciiciaictslacasanesananinaasainncseeataa a a E RTE 73 42 User Manual Version 3 1 POENOS amenna EE A E URA DA 74 MAC one n ec E ed de E EE N 74 SMe ea a a r A E 74 OW enee A E E E NEE R E E E A 74 MOMILOR ifsccanstes Panis rates erdinasass seanas ETENE VUTERA EEE RANEE EEE EA EAE EPE NCAT ET ERAEN KEF ENNA E 74 IAK Patki e A E T edie 74 SERVICE PRINT jcirtaccrscsscsvseera cemegus AEA EEEE EAA EE EEEE EEDE ESTEER 75 Alignment Hori iiciecnitesed iki a O 75 Alignment VertiC sssi raoran an a aa PARAE AN EA EEEE REA UERR 75 PUI Print AFG aisn a a Ra E ea E E E E a oAideutteiacns 75 Adjust Print Head ssgnoononino a E A 75 Garth Print Patt ccs scisisca coches tennerien Rn rE AE TRADE
113. nd Faxes installed driver e Choose the pre installed printer driver and click on with the right mouse button e Select Properties and select the tab Ports e Select the matching USB port number 5 Test the e Select the printer driver in the Devices and Printers window connection e Unplug the USB cable The status will change to Offline e Plug the USB cable in again The status will change to Ready e Now the printer is ready to use together with this pre installed User Manual Version 3 1 141 printer driver The Found New Hardware Wizard see Figure 58 will appear each time the printer is turned on or plug into the PC To avoid this you have to install the printer driver version which is delivered together with the printer 11 3 2 Ethernet connection 1 Check the e Make sure that the already installed printer driver is the correct installed one for your new printer For example the printer model AS 710 printer driver requires the printer driver for the AS 710 2 Adda e Add a Standard TCP IP Port to the already installed printer driver TCP IP port to as described in chapter 7 3 1 on page 89 the printer driver 3 Setup the e Setup the Ethernet connection between the printer and the PC as Ethernet described in 7 3 on page 88 connection 11 4 How to identify the USB port used by the printer In certain cases e g further use of already installed printer drivers it is n
114. ndiGivaadais anda ddrievedadiadneaaatimidadeasieadani eiaiaixenaadnnaia 66 DOS MODE wevscernecatsatennuiacendavader askatesas issues seamed O EAA EATE EAA 66 LINE MODE diadititiscidiasatiaan ni idaciun crsarounidsanandaidwnenpeeade ein dada inammanansaaeaed 66 HETO ASCII a ar ass beac en e EEE wi cage nate E eee 67 AU TOUINEREEDiteh nscale E EE EE eos neta stnaies guetnascnien E 67 LINE SPACING o5 ci0escnseseedsascacisetiesdtds esatitend teadiadacsan ed heegedesan taxtedsseifeandes 67 SERVICE oso ccccoccecevecsecectsecsnecsseceescneeces aces saecdenssencusscsesecetsenecsecestesesceesansdseecesecescasexczesscsneeees 68 SELECT TEST IRA VW aie cok ase seam see anand E geet EA atte ses eseh ane O Eh 68 HARDWARE TES T ariadne a TA EE O ET EE a a a 68 Display si esses catch e e E a E a E ENa AEA O EE EE AY 68 Keyboaf disiki oiin nigi ahn aE EAEE EE AEREE EEUE DEE ERRERA 68 RAMs iiiadciesiniddeiavicseimnalianinauiean A a E E A 69 Rami CONC e nerra E EEA 69 NV RaN GOMES ficticsseinccictr Sscdagiis O EE EENEN aE E ERA 69 Sense Voltage nerien ana Epen NE E AE REA EEEn Ena G 69 Stepper Motor CON vciviacierentavees tne iE A E E E EEA I 69 DC MOtOF rrsciresrnn ereere a ETU Aia 69 DC Motor Contin sesessssnunusrrrrrnrunnrrrriruntnrrit utan nn rnutu nunnur rruna aruna nnn nnn nn 69 ESO E AEE E E A EA E ER AE EEEE E EAA E E E E EE E E EE 69 Paper SCMSOM ssrin taea E EEEE A NE A N EEE EEE EREE 70 Test CONt NUOUS sssssnsrseesrrrrururunrrrrnt unnn rtrt u
115. ne The printer menus can be accessed and changes to settings can be made when the printer is Offline Changing from OnlinUSB or OnlinTCP to Offline Hit the Cancel key Changing from offline to Online Select this line line 8 in the main menu see Figure 7 above by hitting the Cancel key or using the arrow down key and then hit the Ok key 9 Ink level cartridge The height of the bar shows the calculated amount of ink left in the cartridge To see the exact percentage of ink left select the bar with the arrow left key To manually change the amount of ink left in the cartridge change the value with the arrow up or arrow down keys You can access the cartridge menu by selecting the bar with the arrow left key and hitting the Ok key In this menu you can reset the amount of ink to 100 or change the ink type 28 User Manual Version 3 1 Additional display texts E Under certain circumstances additional texts may be shown in the display Please see chapter 11 10 Additional display texts on page 154 User Manual Version 3 1 29 5 Initial start up of the device This section describes all the necessary steps to print the first test page with your Neopost AS 700 5 1 How to power on the device Turn on the printer with the on off switch located on the rear side of the device The printer will start an initialization and present the following messages from top to bo
116. nly be done when inserting a new full cartridge Otherwise the ink level bar in the display will not show a correct filling level This feature is only accurate if it is used correctly When the cartridge is removed for cleaning and storage the same cartridge must be cS returned to the printer Suggestion Label each cartridge Opened 01 March 2009 When a new cartridge is installed the ink level must be reset WARMING CARTRI DGE With this option activated the printer will send warming pulses to non printing printhead nozzles The warming will only be applied if the printhead temperature drops under a certain value and only idle nozzles will be heated The option ensures that non printing nozzles keep a certain temperature during the whole print job time The temperature affects the viscosity of the ink Providing a constant temperature can improve the print quality off on Default on When using a software application that was designed to control this feature e g Flexmail BulkMailer this configuration will be overwritten with the settings of the software In this case use the software options to configure the printer PREWARMING CARTR With this option activated the printer will send a preheat pulse to all nozzles of the cartridge right before starting a print job This function avoids cold starting of the printhead The cartridge instantly gets heated up and the quality of the first print impulses wil
117. nother search on the network Y you are w Figure 43 Custom settings 4 chick Back to return to the previous page Then c ure the addins is correct select the correct the gt SS SS SSS SS SSS r Configure Standard TCP IP Port Monitor Port Settings Port Name Printer Name or IP Address Protocol Raw Raw Settings Port Number 9100 LPR Settings 5 LPR Figure 44 Custom settings of printer port e Now this printer driver is ready to send data via the TCP IP port Make sure that the box at the new Standard TCP IP Port is checked see Figure 45 e To use the Ethernet connection for printing select this printer driver in your software application User Manual Version 3 1 89 ee General Sharing Ports Advanced Color Management Securty Device Settings eA Address Printer Print to the following port s Documents will print to the first free checked port C PDF xCha PDF XChange monitor PDF XChange 3 0 O XPSPort Local Port Microsoft XPS Document Writ D nut Local Port An OneNote 2010 senden O Desktop Adobe PDF O Document Adobe PDF Adobe PDF Add Port Delete Port Configure Port T Enable bidirectional support I Enable printer pooling Figure 45 Address printer port settings User Manual Version 3 1 7 3 2 Connecting the printer to a local area network Con
118. number For further information about the ink package see chapter 11 11 on page 155 74 User Manual Version 3 1 SERVICE PRINT Alignment Horiz The device will print a special test pattern that shows the horizontal alignment of the print swathes This is just for test purposes adjustments can be made in the menu PRINTER CONFIG gt ADJUSTMENTS gt ADJUSTMENT STEPS gt CARRIAGE CORRECT Alignment Vertic The device will print a special test pattern that shows the correct vertical alignment of the print swathes This is just for test purposes adjustments can be made in the menu PRINTER CONFIG gt ADJUSTMENTS gt ADJUSTMENT GAP Full Print Area The printer will do a short test print over the full print area the shuttle head can cover Adjust Print Head The device will print a special test pattern that shows the correct vertical alignment of the print swathes This is just for test purposes adjustments can be made in the menu PRINTER CONFIG gt ADJUSTMENTS gt ADJUSTMENT GAP User Manual Version 3 1 75 ae oe il i i il i 5 mi l TE _SHUTTL E SP cn PRINT QUALITY if y inii a l A nnn ITN A Figure 25 Adjust Print Head sample printouts Cartr Print Patt
119. ong service life of the AS 700 and its components as well as safe conditions of use we recommend that you read carefully and comply with the operating instructions and safety notes Always be aware of all warnings and notes that are affixed to or printed on the machine itself 4 All persons who are to handle this machine must also be familiar with the operating manual Store this manual in a safe place where it is easily accessible for future reference at any time 1 1 Pictograms General warnings Warning of danger from electricity or electrical shock Warning of possible fire Information Note indicating important information regarding the handling of the machine 7 PPE 1 2 Notes for use of this manual This manual is structured chronologically and therefore ordered sequentially from the receipt of the machine packed up to its ready for use state If you are unfamiliar with the machine it is best to read through the manual from beginning to end where you can follow easy step by step instructions to allow you to fully and correctly operate the machine If you are already familiar with the AS 700 it will make things easy if you to use this manual as a reference work User Manual Version 3 1 9 1 3 Terms and abbreviations This User Manual uses the following terms and abbreviations related to the Neopost AS 700 e Ink cartridge Cartridge C e Cartridge carriage the carriage which holds
120. ontact your authorized Neopost dealer or service partner for all questions relating to service and repair In this way you ensure the operational safety of your machine 12 User Manual Version 3 1 2 2 Ink safety notice Keep ink cartridges away from children If you get into skin contact with the ink immediately clean off the ink under running water In case ink has entered your eye immediately rinse it with plenty of water e The ink cartridge should not be shaken dropped or hit against the palm or hard surfaces e Install the ink cartridge immediately after removing the protective tape The cartridge may not be used after date of expiry e Do not try to open or refill a cartridge This can damage the printer and reduce the print quality e For further information regarding the cleaning of the ink cartridge please see chapter 8 1 1 on page 96 User Manual Version 3 1 13 2 3 Location of the printer Be aware when installing the machine that it must stand on a smooth and level surface that is larger than the printer When placing the machine make sure that there is enough clearance around it so that you can access all connections easily The floor space for the printer must be sufficiently stable The tipping over or falling of the machine can lead to injuries as well as damage to the machine When selecting the installation or storage location for the printer keep in mind that it must be protected from st
121. oses only The printer constantly switches between the messages high load current and low load current Stepper Motor Con The feeding roll of the printer will start to rotate This is just for test purposes DC Motor The shuttlehead motor will do a small movement to test the mobility of the printhead The display will show two short messages one rotation forward and and backward DC Motor Contin The shuttlehead motor will do a continuous left right left movement to test the mobility of the printhead The display shows a counter Encoder The printer will start its transport and test the encoder signals User Manual Version 3 1 69 Paper Sensor This feature is used to check the status of the paper sensor top of form sensor Status Note Songor TEPES The sensor detects no material peHeOe AS MOL Sree The sensor detects material Test Continuous The printer will move the cartridge carriage and the material transport continuously Roller Cleaning When activating this function the feed roll of the printer will start to turn The user can clean the roller by carefully pressing a damp cloth against the rotating roll Attention Don t let a piece of cloth get into the printer Watch your hands Read the description for Cleaning and Service in the user manual Cartridge This test checks the electronically connections between cartridge mounting and printhead The resu
122. pot color yellow Spot color ink for printing Part number 9200200R accentuations and marks on standard stock Fast Dry Ink Pigmented ink for sharp and Part number 4128918F dark black prints on standard stock Versatile Black Pigmented ink with a fast dry Part number 4127666B time on coated stocks One of our favorite inks User Manual Version 3 1 131 1Q 2392A Part number 9200030P An ink designed to produce the best results and fastest drying time when using an Infrared dryer in combination with the printer Max Glossy Ink Part number 9200033S Ink with a fast dry time on large variety of stocks Black Dye Type Q2344A A dye ink for a variety of applications The all round ink Part number 4133096H Ink 10 A U aE for printers Part number 9200031Q WIP OULa ot Vee Or Capping station This ink requires very little print head maintenance Quick Dry Ink IMS Part number 9200434K A special application ink for printing on most difficult substrates Please ask your dealer or local Neopost branch for the additional operation instructions for this ink type 9 1 2 Cleaning Towels Name Cleaning Towels Part number 4135465A Application 150 fibre free towels for cleaning the ink cartridges 132 User Manual Version 3 1 9 2 Accessoires 9 2 1 Paper side guide small Name Part number Paper side guide small 9200025 Application Extended paper sid
123. ppendix 11 1 How to completely remove printer drivers from Windows Vista and Windows 7 1 Open the e Type print into the search box and click on the program Print Windows Print Management Management Programs 1 if Print Management Control Panel 13 Devices and Printers Ea View devices and printers Manages local printers and remote print servers a Add a printer P See more results print x Shut down gt 2 Delete printers Select the folder All Printers xx e Delete your address printer from the list of printers File Action View Help e93 26s fod Print Management 4 Custom Filters All Printers 14 All Drivers 14 E Printers Not Ready E Printers With Jobs f a Print Servers Deployed Printers All Printers 14 Queue Status Driver Na Printer Name Neopost AS 700 Ready 3 Remove i driver package Select the folder All Drivers xx e Right click on the driver of your address printer and select Remove Driver Package Do NOT select Delete File Action View Help 9 2G X3 a amp Print Management a E Custom Filters All Printers 14 All Drivers 14 Environment Windows x64 m z More Actions Driver Name 138 E All Drivers 14 Printers Not Ready Printers With Jobs J Print Servers Deployed Printers Remove driver package for selected driver Adobe
124. r arrow left key to show the counter you want to reset and hit the Ok key Confirm the reset by selecting yes and hitting the Ok key again 2 Not used 26 User Manual Version 3 1 3 Shuttle speed This line shows the currently set shuttle speed To change the speed select this line and use the arrow right or arrow left key to change the speed Please note that the speed you can select is limited by the set print quality see line 6 With a print quality of 6 x 6 dpi the maximum speed you can set is 0 540 meter second This setting can be locked so that a print quality setting send from the PC is ignored To lock this setting select this line and press the Ok key for three seconds A amp symbol appears next to the quality setting showing that it is locked now To unlock the setting select this line again and press the Ok key for three seconds The symbol disappears again Locking the shuttle speed Locking the shuttle speed is possible with firmware version 4 7 or higher 4 Not used 5 Ink type This line shows the currently set ink type 6 Print quality This lines shows the currently set print quality To change the quality select this line and use the arrow right or arrow left key to change the quality Please note that the selected print quality determines the maximum speed of the machine This setting can be locked so that a print quality
125. repeating this process for the next line Choose this option for a very precise alignment of the printed image automatic The printer will choose bidirectional for text only print jobs and will choose unidirectional for print jobs with graphics Default automatic OPTI MI ZATION This feature is used to optimize how the printer handles a print job by providing the operator with the choice of better print speed throughput or better print quality alignment characteristics Option Note speca This choice will optimize the printer s carriage movements for better print speed throughput versus better print quality alignment characteristics quality This choice will optimize the printer s carriage movements for better print quality alignment characteristics versus better print speed throughput By doing so the print speed throughput will be reduced Default speed EJECT DELAY Sec The ejection of the material after printing can be delayed The duration of this delay can be set up to 9 9 seconds in this menu Default 0 0 User Manual Version 3 1 63 EJ ECT LAST PAPER This feature is used to set the transport behaviour of the printer for the last page of a print job Option Note yes The printer ejects the last page of a print job ad The printer holds the last page of a print job between the exit rollers Default yes LAYOUT
126. rface e Wait for the automatic detection of the new hardware i Found New Hardware 700 e Proceed with the installation of the printer driver User Manual Version 3 1 83 3 Install the e Follow the steps of the New Hardware Wizard of Windows XP Vista driver with the New Hardware e If asked select the installation choices as shown in Figure 33 and Wizard Figure 34 The Wizard will search the content of the CD ROM for the drivers and will install them Found New Hardware Wizard Found New Hardware Wizard Welcome to the Found New Please choose your search and installation options Hardware Wizard This wizard helps you instal software for Search for the best driver in these locations 700 Use the check boxes below to limit or expand the default search which includes local paths and removable media The best driver found will be installed Z Search removable media floppy CD ROM or floppy disk insert it now C Include this location in the search F parkba come en aC What do you want the wizard to do Dont search will choose the driver to install O Install the software automaticaly Recommended Choose this option to select the device driver from a list Windows does not guarantee that instal from a list or spectic location Advanced the driver you choose will be the best match for your hardware Ock Next to continue Figure 33 New Hardware Wizard Figure 34 Recommended install procedure
127. ridges used in the printer If the used ink type is not known select u USER INK as ink type in the printer menu PRINTER CONFIG gt INK gt SET INK TYPE gt u USER INK 8 2 3 Printed elements positioned incorrectly Condition Problem Solution When using with a PC application texts or other elements are not located in the appropriate position on the material Wrong values are set in the layout menus of the printer Check the set print direction NOR Or REV Check the following menus and set them all to 0 JOB PARAMETERS gt LAYOUT gt LEFT MARGIN gt TOP MARGIN gt OFFSET EDGE Name Street Postcode City Figure 54 Position of element on material 102 User Manual Version 3 1 8 2 4 White streaks in printed text or graphic Condition Problem Solution White streaks show up in printed text or graphics see Figure 56 Ink dried in the nozzles or cartridge malfunction Always store the ink cartridges in an airtight box Perform a Clean Heads print by pressing the Quick So and Arrow down keys together Clean the ink cartridge and the pen board contacts as described in 8 1 on page 97 Print the Cartr Print Patt service print form the SERVICE gt SERVICE PRINT menu to detect a possible cartridge malfunction If the cartridge has a malfunction replace it Check
128. roducts is too CONTINUE CODE 05 small or malfunction of paper sensor Elimination e Check separation system e Check if the feeding components are worn Printer with separate feeder e Decrease the speed of the feeding system Protocol Display message Cause code 009 PRINTING ERROR REPEAT LAST Printer internal error detected ADDRESS CODE 09 Elimination e Check if the last printed pages were printed correctly e Reprint any faulty pages using the REPEAT PAGES feature from the Quick menu Protocol Display message Cause code 010 HEAD MOVEMENT ERROR OPEN The movement of the head SAFETY COVER CODE 10 carriage holding the cartridge is rough running Elimination Note at which position the head stops before opening the cover e Check if the head carriage is jammed e g by a dog ear in the paper e Check if the green cartridge lever is closed e Check if the head carriage is running smoothly over the whole movement range e Check if the white print head cable is damaged e Check if the ruler behind the head carriage is in the correct position e Check if the ruler is clean e Check if the transport bars are clean e Check if the black o rings are in the most outer position User Manual Version 3 1 109 Protocol Display message Cause code 012 NO INK CHANGE CARTRIDGE Ink level counter has reached the Eli
129. rong temperature and humidity changes direct sunlight and excessive heat The printer must not be subject to vibrations or shocks Install the printer near a power outlet so that the power cable can be disconnected trouble free at all times 2 4 Disposal The printer may not be disposed of in the conventional manner of household waste Please dispose the printer in accordance with the regulations in force 14 User Manual Version 3 1 3 Scope of delivery and assembly 3 1 Scope of delivery e 1x printer AS 700 e 1x Addressing Solution software CD ROM e 1x power cable e 1x USB connection cable e 1x Network cable e 1x paper feed ramp e 1x paper side guide narrow inside e 1x paper side guide narrow outside e 1x paper side guide medium e 1x Black Dye ink cartridges e 1x Inxdinx ink cartridge box e 1x Catch tray e 1x Ferrit 3 2 Delivery The Neopost AS 700 is delivered in appropriate packaging so that it reaches its destination without damage via a regular mode of transport Transportation and storage should be carried out in suitable condition That means an ambient temperature between 10 C and 31 C at 20 80 relative humidity non condensing Conditions outside of these ranges may harm the machine Damages from wrong transportation and storage conditions may not be visible on the packaging If the printer has to be shipped again please retain the packaging If the packaging is no longer n
130. s will open a new window In this window select Standard TCP IP Port and click onto New Port dab Address Printer Properties 38 Printer Ports General Sharing Ports Advanced Color Management Security Device Settings Available port types Adobe PDF Port Monitor ae Address Printer Print to the following port s Documents will print to the first free checked port e 5 m Port Description Printer NERE Ga LPT1 Printer Port Address Printer O PT2 Printer Port O LPT Printer Port O comi Serial Port O com2 Serial Port O cons Serial Port gt J gt Add Port Delete Port Configure Port I Enable bidirectional supp I Enable printer pooling Close L Cancel Apply Figure 40 Adding TCP IP Port 2 Standard e The Add Standard TCP IP Printer Port Wizard will be opened TCP IP Printer Click onto Next gt to continue see Figure 48 Port Wizard e Now enter the exact IP address of your printer and click onto Next gt See Figure 49 This figure only shows a sample IP address Make sure to enter the IP address used in your installation e Wait until the automatic detection is finished naa Standard TCP P Printer Pot Wizard naa Standard TCP P Printer Port Wizard q Welcome to the Add Standard TCP IP ge e device do you want ts edd a pot a Printer Port Wizard ba
131. sed to set a global offset for the distance between the paper edge left edge in paper transport direction and the beginning of the print area FONT PARAMETERS FONT This feature is used to choose one of the 13 printer internal fonts These font types are totally integrated into the printer firmware Nevertheless you can print any True Type Font if you use a modern Microsoft Windows computer Courl2 Courl2bo Courl2it HelvO7 Helvl10 Helvl2 Helvl2bo Helvl2it Helv13 LetGot12 TmsRm12 Brul2 OCR A Default Cour12 User Manual Version 3 1 65 CHARACTER SPACING This feature is used to set the spacing between the individual characters from 0 to 90 dots Default 0 Plain text output only E When using a modern Microsoft Windows computer with layout software like Flex Mail or Bulk Mailer it is not necessary to use this menu CHARACTER SET This feature is used to set different 7 and 8 bit character sets according to the country specific notation Pcs PC 8 Roms Roman8 r850 PC 850 Ecma ECMA 94 Latin 18 P8DN PC 8 Denmark Norway ICEL ICEL P852 PC 852 p860 PC 860 P857 PC 857 Lat5 Latin 5 USA7 ASCII USA UK7 ASCII UK Fra7 ASCII France Ger7 ASCII Germany Ita7 ASCII Italy Spa7 ASCII Spain Den7 ASCII Denmark Nor7 ASCII Norway Swed7 ASCII Sweden SwN7 ASCII Sweden Names Por7 ASCII Portugal TYPE OF BARCODE You can choose between different predefined bar code
132. sition CODE AG Elimination e Reduce macro size e Reduce macro size or change the hor Position e Check the paper size set in the printer menu or PC software User Manual Version 3 1 121 Protocol Display message Cause code 20 Macro height does not match Error in PC software difference CODE AH between macro size sequence and real macro size Elimination e Call service e Error in Data transmission Protocol Display message Cause code 21 Macro D in use macro load A macro with the same id number ignored CODE Al is already stored in the printer Elimination e Reset the printer Protocol Display message Cause code 22 Image height exceeds the Print data outside of the printing maximum value CODE AJ area Elimination e Reduce image size e Check the position of the print data including empty lines Text wrap in the text box Protocol Display message Cause code 23 Warning wrong TrueType font A print job selects a font which is data CODE AK not available loaded in the printer and the menu SOFT FONT ERROR iS set to Elimination e Do not repeat pages after a job has ended e Do not turn off the printer during job data transfer e Unlock the font in the printer menu e To interrupt a print job use the Cancel and the Ok keys on the printer 122 User Manual Versio
133. small sssssssrssssssrseensrrrrrrrrrrrnnnrrrrsssrre 133 9 2 2 Paper side guide large us iciscccedasvosnedvesiwesseucataeventacgansevedeaus 134 9 3 FeCeSSOLY CVI CSS ioris i orin iaaa EE A E ANAE i 135 9 3 1 Neopost CS 800 CONVeYOTF sssssssssssssrrrrrrrrrrrerrerrrrrrrrrrrrre 135 LO Technical Specifications sssssssssssnnnnuunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 136 User Manual Version 3 1 5 11 12 13 BUDCNOIM E a 138 11 1 How to completely remove printer drivers from Windows Vista and WINdOWS 7 ssssssssssssssrrrrssrrrrrrsrrrrrrrsrrrrrrrrrrrrrrrsrrrrrrsrrrrrrnt 138 11 2 How to completely remove printer drivers from Windows XP and Windows 2000 aeccicncn em naerncinieakexnneetnaemlen otebie E EE E OEA 139 11 3 How to use a pre installed printer driver ceeeeee eee 141 11 3 14 USB CONMGCHOM ccelecvesscderiesanterideniicaes iii a DU EEEE ETES 141 11 3 2 Ethernet connection sssssssssssrsrrrerrrrrresrerrsrrrrrerrrrrrreret 142 11 4 How to identify the USB port used by the printer 142 11 5 How to test the Ethernet connectivity sssssrsrrrrerrrrrrre 145 11 6 Sample settings for Ethernet connection sssssssesereeererersen 146 11 6 1 Network connection between the printer using a fixed IP and the PC skvtaadvtadsvesarimsadsraasavsdeanaberadenanataaaniad TE E EERE REE AREE 147 11 6 2 Network connection between the printer using a dynamic IP and ah oo Sr R eee ne eee ee te ee
134. systems When activated the incoming ASCII character stream will automatically converted into bar code characters You can print any bar code if you use a modern Microsoft Windows computer zip bpo4 kix 2 5i codabar code 39 ean code 128 code 93 AUS4state FORMAT CONTROL 4statell 4state45 4state59 4state62 CUSTOMER ENCODING C table N table canada IMB off Default off DOS MODE LINE MODE This feature is used to set a number of lines that separate one page address from the next 0 to 99 Default 0 66 User Manual Version 3 1 HEX TO ASCII Conversion from HEX to ASCII If the conversion is switched on the printer interprets the percentage sign as a non printable control character The two characters following the sign are interpreted as HEX values e g 0C Form Feed off on Default off AUTO LINEFEED This feature defines how the printer should interpret the control characters CR Carriage Return Moves the cursor back to the first position of the same line LF Line Feed Moves the cursor to the next line FF Form Feed Ejects the current page Option Note ane CR CR LF LF FF FF onl CR CR LF LF LF FF FF ia CR CR LF CR LF FF CR FF nee CR CR LF LF CR LF FF CR FF Default off Plain text output only When using a modern Microsoft Windows computer with layout software like Flex Mail or Bulk Mailer
135. tandard standard standard standard standard MACRO IDCHeight NO DOWNLOADED FONTS NO INK LEVEL 99 ADDRESS COUNTER 15480 RAM FONT HARDWARE 64 MByte STAND V32 1 0 PEN ID MISS DOTS 11 FIRMWARE REVISION V4 6sFA PPC OC CURRENT LIMIT JP13 JP15 JP16 LAST ERROR MESSAGES 1 15472 LAST ENCODER TEST 339 0 3 3 88 109 125 15046 EXT LS TRIGGER ENABL loaded INK GROUP ENABLED Standard INK PARAMETER PACKG 6030204 SERIAL NUMBER 99999999999 Figure 31 Sample setting dump print User Manual Version 3 1 79 INPUT BUFFER DUMP Here you can either print the input buffer of the printer or send it to a PC via the serial interface The input buffer of the printer contains all data control sequences text graphics received by the printer In the case of problems the input buffer provides useful information Option Note Print input puri Prints the complete input buffer pane Qata TO POTE Sends the complete input buffer to the serial Control interface Printing the input buffer Make sure that you have an ample supply of material available when CE printing the input buffer The amp character marks the end of the input buffer as soon as this character is printed press the Cancel key to stop the print Input Buffer Dump E 9 lt 1 425D lt 21Z lt 22Z2 amp 10E amp 100 lt 26000 lt amp 191A t300R amp 11X lt 1000 lt 1 00S 0871P 1 4246P 1S lt 2500Q lt
136. te _ Figure 50 Cleaning the nozzle plate Figure 51 Nozzle plate and contacts 8 1 2 How to clean the pen board contacts Cleaning the When exchanging ink cartridges it may happen that ink from the ink pen board cartridges is smeared onto the contacts of the pen boards Therefore it is contacts necessary to clean these contacts regularly e Take out all ink cartridges e Use only fiber free tissues for cleaning the pen board contacts see chapter 9 1 Consumables on page 131 e Dampen the cleaning cloth either with a small amount of distilled water or cleaning alcohol e Wrap the cloth around your finger and carefully wipe the contacts e Repeat until no more ink is left on the contacts User Manual Version 3 1 97 Figure 52 Pen board contacts 8 1 3 How to clean the service station The service station is the collection of mechanisms in the that maintains the ink cartridges to ensure their proper performance Each service station performs the following services e Capping the nozzles of the ink cartridge Capping the ink cartridge protects the cartridge from drying out and contamination e Firing all nozzles into a tray Firing all nozzles clears the nozzles from debris such as paper fibers and dried ink e Wiping the nozzle plate The wiper removes debris and excess ink from the nozzle plate 98 User Manual Version 3 1 Cleaning the service station In order to ensure a optimal print quality the
137. ters AS 700 and AS 710 only The maximum carriage speed is limited to 0 526 mm s 103 5 ft min This ensures a constantly high print quality and increases the life time of the ink cartridge v VERSATILE BLAC m MAX GLOSSY f FAST DRY BLACK i IQ INK 156 User Manual Version 3 1 x 10 INK Limitation on shuttle head printers AS 700 and AS 710 only The maximum carriage speed is limited to 0 526 mm s 103 5 ft min This ensures a constantly high print quality and increases the life time of the ink cartridge s SPOT COLOUR a ale ENE Special application ink for printing on difficult substrate Please read the additional operation instructions for this ink typ u USER INK Not optimized default parameter This parameter can be used for all not Neopost approved inks t KH UV2 TEXT Available for certain printer models only through a feature update Special application ink for printing on plastic substrate Requires an UV dryer This setting should be used when printing text only jobs g KH UV2 GRAP graphics Available for certain printer models only through a feature update Special application ink for printing on plastic substrate Requires an UV dryer This setting should be used when printing jobs that include graphics e g logo or barcode The maximum transport speed is limited to 540 mm s 106 2 ft min This ensures a constantly
138. the Cancel button Test print troubleshooting e The test printout shows little gaps or thin white lines gt Some print nozzles may be clogged Please use the CLEAN HEADS function to purge the nozzles You may also clean the nozzles using a cleaning cloth Please see chapter 8 1 1 How to clean an ink cartridge on page 96 for further information e The position of the test print is misplaced gt Please check if a paper length measurement has been done Printer 700 Line 2 Line 3 Figure 18 Testprint 40 User Manual Version 3 1 6 Printer menu firmware V4 8 This chapter provides an overview of the menu structure of your Neopost printer as well as a description for each single item of the menu The index below shows the pages numbers for each item of the menu as well as the structure of the printer menu The indention of a menu items shows its position within the menu For example SERVICE main menu HARDWARE TEST submenu Display sub submenu QUICK MENU 1 ccc ceccce cece ce eee eee ee ee ee ne eeee een sense ee nee ee seen ee ene ee ene ee ee eee 44 PRINTER RESET tscccusesdstenttanieeeacniatetintnan esa REE EAE ARA a AAA EEEE AEE AEA 44 CLEAR PRINT QUEUES sisrpt ou ieren iaer ep e E A E E T E EE DA 45 REPEAT PAGES ssc wnstaraseuceascheticndag samme I EEOSE EE EEE E A EEE e 45 PAPER MEASUREMENT s cccntsscucreiscnsgctaittanrisindstnatnaredcatamiaianenisanthsd EEEE NER UNETAN EEA 46 RUN PAPE
139. tics for 192 168 586 218 Packets Sent 4 Received 4 Lost z loss Approximate round trip times in milli seconds Minimum ms Maximum 2ms Average Gms N gt Figure 61 Command Prompt reply OK e7 The reply from the printer is independent from the Online Offline status of the printer If configured correctly the ping reply will be Ok either if the printer S OnlinTCP or Offline 145 5 Ethernet e Ifthe printer is NOT correctly recognized in your network you will connectivity is get the following reply in the command prompt NOT working properly C gt ping 192 168 580 219 Pinging 192 168 506 219 with 32 bytes of data Reply from 192 168 50 66 Destination host unreachable Reply from 192 168 586 66 Destination host unreachable Reply from 192 168 50 66 Destination host unreachable Reply from 192 168 50 66 Destination host unreachable Ping statistics for 192 168 568 219 Packets Sent 4 Received 4 Lost loss iCz gt Figure 62 Command Prompt reply NOT OK e In this case please reconfigure the Ethernet connection as described in this document 11 6 Sample settings for Ethernet connection The tables below show sample settings for the different possible usages of the Ethernet connection Each table shows examples for the settings that have to be made in e The printer menu e The PC used to send data to the printer e The printer driver on the PC used to send
140. tomatic automatic SPEED LEV amp f m 2 gt 103 5 2 gt 103 5 2 gt 103 5 2 103 5 2 gt 103 5 PAPER SPEED 100 100 100 100 100 PAPER SENSOR on on on on on EJECT DELAY off off off off off NO PAPER FEEDI try once try once try once try once try once SEPARATION level level level2 level2 level2 VERT CORRECTI 0 0 0 0 0 CARRIAGE CORR 0 0 0 0 0 OPTIMIZATION speed speed speed speed speed ADJUST TOF 1 03in 1 03in 1 03in 1 03in 1 03in LANGUAGE English English English English English AUTO LF off off off off off HEX TO ASCII off off off off off LINE MODE off off off off off OFFSET EDGE 0 00in 0 00in 0 00in 0 00in 0 00in CLEANING CYCLE off off off off off PRIME LEVEL maxim maxim maxim maxim maxim WARMING On on on on on PREWARMING on on on on on INK TYPE VERSATILE B VERSATILE B VERSATILE B VERSATILE B VERSATILE B CARTR COST 0 0 0 0 0 CURRENCY Euro Euro Euro Euro Euro CAPPING DELAY off off off off off TEST PATTERN Nol Nol Nol Nol Nol SOFT FONT ERRO stop print stop print stop print stop print stop print BEEPER off of off off off AUTOM PAGE REP no no no no no EMPTY CARTRIDG stop print stop print stop print stop print stop print EMPTY LEVEL O 0x 0x 0 0 LOW INK LEVEL 2 2 2 2 2 RELAY OUTPUT off off off off off PULSE WIDTH 60ms 60ms 60ms 60ms 60ms EXT LS TRIGG off off off off off UNIT of MEASUR inch feet m inch feet m inch feet m inch feet m inch feet m PC PROGRAMM s
141. ttom Message Note Loader 01 Initialization of the monitor software The version Version 2 0 xx number may differ STARTING APPLICATION Initialization of the printer firmware The version Version 4 8 xx PPC number may differ Printer Ce Initialization of the printer functions Initializatio CHECK CARTRID OK TO CONTINU CODE 25 This notification is only shown when no cartridge is inserted in the printer Fl a Proceed by pressing the Ok key The printer will switch to the Online mode and the display will show the main view 30 User Manual Version 3 1 5 2 Installing the ink cartridge Open the e Open the transparent safety cover safety cover e The printer will display SAFTEY COVER OPEN CODE 49 e The cartridge carriage will move to a convenient position to insert an ink cartridge Cartridge mounting The restraining lever ensures a safe contact between the ink cartridge and the electronics of the AS 700 Please do not force the ink cartridge to its final position by hand To avoid connection problems and damage please install the cartridge as seen in Figure 8 and Figure 9 Figure 8 Inserting the ink cartridge Figure 9 Lock the restraining lever User Manual Version 3 1 31 Installing the Please put the cartridge into the mounting by cautiously pushing it ink cartridge downwards in a straight movement Do not force or t
142. tware options to configure the printer SHUTTLE SPEED This feature is used to set the speed of the cartridge carriage shuttle Choose a lower shuttle speed setting if a very precise alignment of the printed image is required Note that the speed of the shuttle determines the level of print quality you can set See table below Option Possible print quality dpi 1315 mm s 258 7 t min 1x3 1x6 2x3 2x6 1052 mm s 207 0 ft min 1x3 1x6 2x3 2x6 3x3 3x6 789 mm s 155 2 ft min 1x3 1x6 2x3 2x6 3x3 3x6 526 mm s 103 5 ft min 1x3 1x6 2x3 2x6 3x3 3x6 6x3 6x6 263 mm s 51 7 t min 1x3 1x6 2x3 2x6 3x3 3x6 6x3 6x6 Default 1315 mm s 258 7 ft min Locking the shuttle speed Locking the shuttle speed is possible with firmware version 4 7 or higher 62 User Manual Version 3 1 PRINTMODE This feature is used to set if the printer should print on the forward and on the backward movement of the cartridge carriage only on the forward movement or if that should be handled automatically Option Note bidirectional The printer will print on the forward as well as on the backward movement of the cartridge carriage Choose this option for maximum throughput unidirectional A text or an image is only printed when the print carriage is travelling from the home position At the end of the printed line the print carriage returns home before
143. unction This function helps to prevent the ink from drying inside the nozzles of the cartridge During print jobs it can happen that some parts nozzles of an ink cartridge are not used on every page For example when most addresses in a job consist of 5 lines of text but a few addresses consist of 6 lines of text The nozzles used to print the 6 line are therefore used only every few pages The not permanent usages may cause the ink inside these nozzles to dry The KEEP ALIVE maintenance function helps to avoid that by printing a pattern of dots across the whole page Test before a print job Y2 Please perform a few test prints with this function to make sure that the visual effect of the pattern of dots is acceptable for your print job _ without Keep Alive C A NAA with Keep Alive high A fe Ooo t C Figure 19 Keep Alive function Option Note One No pattern of dots is printed No nozzles maintenance tow A faint pattern of dots is printed Low nozzle maintenance medium A more noticeable pattern of dots is printed Medium nozzle maintenance high A stronger pattern of dots is printed High nozzle maintenance Default off 50 User Manual Version 3 1 ADJ USTMENTS ADJ USTMENT GAP VERT CORRECTION To optimize seamlessly transitions between the print lines of the moving printhead the vertical offset can be c
144. urn in the cartridge into its mounting by hand The cartridge should be in a slightly inclined position The restraining lever then tilts the cartridge into its final position e Open the stop lever completely e Take the ink cartridge out of the packaging and remove the protection tape from the print nozzles e Insert the ink cartridge with the print nozzles facing downwards do not push in the direction of the restraining lever e Lock the lever in direction of the arrow as shown in Figure 9 Thus the ink cartridge is tilted into its final position and the contact is established correctly Handling ink cartridges Do not touch the contacts or the nozzle plate of an ink cartridge This may lead to reduced print quality Ink cartridges CS We recommend to use only supported Neopost inks in connection with this printer Refilled ink cartridges may result in bad printing quality and may damage the printer Please see chapter 9 1 Consumables on page 130 for applicable ink cartridges Close the e Close the transparent safety cover safety cover e The printer will display RESET INK LEVEL Ok YES Cancel NO e If you inserted a new cartridge press the Ok key YES This will set the ink level to 100 e If you re inserted the same cartridge press the Cancel key No The ink level will be left unchanged e The printer will display EMERGENCY RELEASED Please wait
145. ut 7 000 postcards hour A6 postcards Material format min width x height 75x 70 mm width in material transport direction 2 95 x 2 75 wl Material format max width x height 500 x 395 mm width in material transport direction 19 6 x 15 6 Material thickness max 6 mm 0 23 Print area max width x height width in material transport direction 500 x 180 mm 19 6 x 7 0 Number of ink cartridges 1 Print qualities 150 x 300 dpi fastest least amount of ink 150 x 600 dpi 200 x 300 dpi 200 x 600 dpi 300 x 300 dpi 300 x 600 dpi 600 x 300 dpi 600 x 600 dpi slowest most amount of ink Productivity information during job Job Service and Power On counter Ink level Integrated cartridge service station Yes Internal font 13 Repeatable pages last 20 pages Memory 64 MB Interfaces Ethernet TCP IP USB 2 0 Serial for service purposes Dimensions L x W x H 468 x 410 x 365 mm 18 4 x 16 1 x 14 3 Weight 23 kg 50 7 Ibs Power supply 100 240 VAC at 50 60 Hz 136 User Manual Version 3 1 Temperature conditions 10 31 C 50 0 87 8 F 20 80 relative humidity non condensing Certifications CE UL cUL FCC RoHS with included paper side guide medium 495 mm 19 5 with accessory paper side guide large see chapter 9 4 on page 134 User Manual Version 3 1 137 11 A
146. with the Home key Open the menu PRINTER CONFIG gt BOOT DEFAULTS gt COMMUNICATION gt TCP IP In this menu select the setting fix IP This is the required setting for a direct Ethernet connection between printer and PC Set the values for Port Number IP Address Subnet Mask and Gateway IP Address according to your needs or leave the default values Port Number 9100 IP Address 192 168 50 180 Subnet Mask 255 2592550 Gateway IP Address 192 168 50 180 Confirm any changes to the values by pressing the Ok key Now press the Cancel key until the main view is shown in the display Press the Ok key to turn the printer online The bottom line of the display must now show OnlinTCP Changing the PC s IP address Please note all your network settings before performing the configuration described below When you want to use this PC in your LAN again the network settings of this PC have to be reconfigured 4 Configure In order to use this connection you have to set a fixed IP address for the network this PC settings of the e Open the Network and Sharing Center on your PC START gt PC Control Panel gt Network and Internet e Click onto Change adapter settings gt Control Panel Network and Internet Network and Sharing Center Control Fone or View your basic network information ar Manage wireless networks f A Change adapter settings Change advanced sharing This comput

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