VET IT assessment report - Nov 2010
Contents
1. VET Information Technology GA 3 Exam Published 7 June 2011 20 10 VICTORIAN CURRICULUM AND ASSESSMENT AUTHORITY Assessment Report Question 17c d Marks 0 1 2 Average 17 42 41 1 2 17c The document or folder was corrupted during the power failure Some students appeared to ignore the phrase existing document Some wrote about restarting the upgrade or said the document has not been saved 17d One of e reload from backup and redo the day s work e auto recover and redo the work from that point e re create the document Some students wanted to perform do run a backup when an acceptable answer included to restore from a backup The terms back up and restore are opposites and are not interchangeable Question 18a Marks 0 1 2 Average 1 91 7 1 1 All of e operating system e programs run by the user e video RAM e data in use by the current programs Question 18b Marks 0 1 2 Average 68 29 3 0 4 System 2 has 64 bit hardware and a 64 bit operating system so it can map much more than 4 GB of total memory The video RAM is added to the 4 GB DDR3 RAM to give 4 5 GB total from which the standard operating overheads are then removed video RAM increases the total usable RAM above 4 GB System 1 has a 32 bit operating system so the maximum RAM it can map is 4 GB from which t2. Responses to these questions suggested that some students have difficulty in applying their knowledge to real life scenarios 20b Any of e email e feedback form e website and or paper based survey 20c Either of e check the help desk call log e use evaluation feedback Question 21a c Marks 0 1 2 3 Average 13 34 35 18 1 6 21a Left option suits staff regardless of their size or build Right option more workspace in easy reach without moving the chair more leg room VET Information Technology GA 3 Exam Published 7 June 2011 20 10 VICTORIAN CURRICULUM AND ASSESSMENT AUTHORITY Assessment Report 21b Left option books are in easy reach without stretching books cannot fall onto workspace operator Right option allows clear access to the desk without obstacles on the floor 21c Left option provides a firm surface for keyboard Centre option drawer can be pushed back to provide more workspace without reducing knee space Right option places keyboard lower for better OH amp S Students needed to provide an advantage that was unique to the configuration chosen Students provided a wide range of acceptable answers showing a good understanding of the OH amp S principles involved Question 22a b Marks 0 1 2 Average 38 41 21 0 8 22a CPU 1 is working too close to its maximum capacity 22b Submit her findings to the company so it
3. this question was answered well VET Information Technology GA 3 Exam Published 7 June 2011 20 10 VICTORIAN CURRICULUM AND ASSESSMENT AUTHORITY Assessment Report Question 9c Marks 0 1 Average 21 79 0 8 Either of e get feedback for improvement identify improvement opportunities e show how good their service is as an advertising feature assuming that most feedback was good This question was answered well Question 10 Marks 0 1 Average 37 63 0 6 Adjusts the user s arm height appropriately to level of table keyboard This question was mostly answered well However a few students thought that the ease of raising lowering the seat was appropriate but this was insufficient Question 11a b Marks 0 1 2 3 Average 19 30 40 11 1 4 lla Operating system software provides support for all applications compared with application software which focuses on user specific tasks Many students were unable to give a clear distinction between operating system software and application software 11b Two of e file management e provides user interface e memory management e process scheduling e hardware interface support The majority of students were able to provide one or two functions Question 12 Marks 0 1 2 3 4 Average 17 28 28 16 10 1 7 Device 3 video camera storage device hard drive any firew
4. 20 10 VICTORIAN CURRICULUM AND ASSESSMENT AUTHORITY Assessment Report 2010 VCE VET Information Technology GA 2 Written examination GENERAL COMMENTS In 2010 464 students sat the VCE VET Information Technology examination In general students coped well with the examination format and attempted most questions As in previous years a significant number of students merely reworded or rewrote questions without adding any new information Students could have better spent their time elaborating on the answers they did know Many students commenced their answers by copying or rephrasing the question stem This technique wastes valuable examination time and fills up the answer space Students need to ensure that they read the question stem carefully Some students recognised a key word or two and presented a factual answer related to those words that was out of context and did not address the question Many students did not display sufficient care with their terminology for example many responses treated the terms backup and restore as synonyms Students also need to understand that data restore and system restore are different Students displayed above average knowledge and understanding of everyday topics such as Internet usage games video and safety issues A significant number of students were unable to effectively apply their knowledge to the scenarios presented Questions that required analysis proved challengi
5. RITY Assessment Report 15c Network e replace the existing equipment with proven equipment e re route to the server for example move the PC or the server closer Components e put the file on a different server e upgrade the components of the server Load e _ test the load after hours or at lunch time e ask other uses to stop using the server so a test can be performed Many students found this question to be challenging Question 16a c Marks 0 1 2 3 4 Average 11 17 30 33 10 2 1 16a Either of e both users have access to the resources needed for the job e simplifies changes if there is a staff change 16b Either of e no auditing of who does what e password sharing does not provide good security 16c Both of e a generic account is needed for use on public forms or for a general contact point e private accounts allow staff to deal with individual clients or receive private emails Overall this question was answered well although many students suggested that an advantage of the shared account was that someone else could tell you the password when you forgot it password sharing does not provide good security Question 17a Marks 0 1 Average o 41 59 0 6 Ask her to check that power is available and the power cable is connected Question 17b Marks 0 1 Average 52 48 0 5 Have her connect the computer to a different power point
6. am Published 7 June 2011 20 10 VICTORIAN CURRICULUM AND ASSESSMENT AUTHORITY Assessment Report Question 7a b Marks 0 1 2 3 Average 39 21 24 16 1 2 Ta Two of e faster e quieter e more reliable e lower power battery usage 7b One of e expensive e smaller capacity e limited life A number of students did not attempt this question Some students seemed to confuse USB and SSD Question 8a b Marks 0 1 2 3 Average 24 51 21 4 1 1 8a Quarantine allows the file to be kept safely where it can t be accidentally activated until a method of repairing the file is found The concept of quarantine for viruses was not well understood 8b Worms focus on replicating via networks and the Internet whereas viruses attach to a file Many students were unaware of the difference between worms and viruses Question 9a Marks 0 1 2 Average 32 36 32 1 Two of e customer contact details name phone number email address home address e submit button e cancel button Items needed to be related to the feedback form not the page template Question 9b Marks 0 1 Average 27 73 0 7 Any of e phone number email address on the form e a help button that takes you to the help page e hover text or visible text on page Some students repeated one of their answers to 9a and were not awarded the mark Overall
7. anges to the 4 41 8 2 50 upgraded system the number of changes is irrelevant and will not affect the user manual Option D is the best answer as the users can give feedback about the user manual 5 4 13 7 76 6 2 69 25 4 7 67 17 0 16 8 1 27 71 2 9 6 86 3 5 10 10 41 26 22 11 4 16 75 5 12 6 53 31 10 VET Information Technology GA 3 Exam VICTORIAN CURRICULUM AND ASSESSMENT AUTHORITY 2011 2010 Assessment Report VICTORIAN CURRICULUM AND ASSESSMENT AUTHORITY Question A B C D Comments 13 13 39 37 11 Options B and C were both accepted 14 9 4 22 65 Option A was the best answer as these are likely to give lother users problems Option B was a conversion problem 15 40 35 3 22 jnota Help Desk problem Option D was incorrect as changes to system design are beyond the scope of a Help IDesk Option D was incorrect as it is not the team leader s role to 16 53 6 6 34 advise other team leaders or to assess the severity of the injury Options B and C would prevent the computer from working 17 12 21 19 47 In option D the computer would either fail or work but would not react intermittently Option B was a selective backup This is not the same as 18 19 ee 13 30 option D which is what is included in a restore point 19 13 28 48 11 Option A did not explain how virtual memory works only 20 52 17 17 14 that the hard drive is used Option D was correct becau
8. can alter and optimise the game s code Unacceptable answers included upgrade RAM RAM usage is still well below capacity or upgrade graphics card it already is a high end card Question 23a Marks 0 1 Average 42 58 0 6 A network switch is not working Question 23b Marks 0 1 Average 58 42 0 4 Loss of connection to multiple items such as the Internet gateway or a whole section of the organisation This question was answered reasonably well by those who attempted it Some students suggested that printing and login could only occur via the Internet These students appear to have confused the terms network or LAN and Internet VET Information Technology GA 3 Exam Published 7 June 2011
9. he standard operational overhead and the video RAM must be removed video RAM decreases the available total below 4 GB One mark was awarded for answers that showed awareness of the limits of a 32 bit operating system The second mark was gained by answers that explained how the video RAM affected the memory available to applications Question 19a b Marks 0 1 2 Average 23 44 34 1 1 19a Either of e reviews the database system e gathers documents information on database system specifications 19b Click on or tab down to the Name of Toy field type in or edit the change and then click on the Save Record button Students who neglected to save record did not gain the mark Apart from this error most students handled this question well VET Information Technology GA 3 Exam Published 7 June 2011 2010 VICTORIAN CURRICULUM AND ASSESSMENT AUTHORITY Assessment Report Question 19c Marks 0 1 2 Average 14 78 8 0 9 aises Some students appear to have difficulty dealing with the logic of a flowchart Question 20a Marks 0 1 2 Average 2 73 25 1 2 All of e level of help documentation required e software skills required e type of tasks required e novice intermediate or advanced users Many students identified most of the items required Question 20b c Marks 0 1 2 Average 23 65 13 0 9
10. ire device hard disk drive mouse keyboard camera scanner any USB device eecee monitor data projector any VGA device ee hard disk drive DVD any SATA device Many students did not read the question carefully and gave the type of connecter instead of a device as asked for in the question VET Information Technology GA 3 Exam Published 7 June 2011 20 10 VICTORIAN CURRICULUM AND ASSESSMENT AUTHORITY Assessment Report Question 13 Marks 0 1 2 3 4 Average 4 20 37 29 9 2 2 Situation Hazard Caitlin s computer has failed so she will need to work overtime to psychological time pressure produce her weekly report on time A new enclosed printer and photocopier room is being built in a corner of environmental noise light an open plan office While the room is being built the printer and photocopier are working in an unused workspace where paper is also stored The carpenters building a printer and photocopier room leave their mechanical tripping tools and materials stacked outside the room in a passageway that leads to the lunchroom A printer and photocopier room contains several photocopiers One is an chemical carcinogenic toner older model Its toner is in bottles which the operator opens manually and pours into the copier Most students correctly identified the psychological and chemical hazards However students struggled t
11. ng for students and a number of responses lacked sufficient detail or were only vaguely related to the situation presented in the stem In contrast a few students produced unexpected but well thought out valid answers In questions that ask for more than one response repeating answers or providing similar answers will not gain full marks The majority of students handled the questions from each unit of competence reasonably well In general questions based on Apply occupational health and safety procedures and Install and optimise operating system software were well answered However some students appeared to have difficulties suggesting solutions to client problems in the competencies Provide advice to clients and Create user documentation particularly when the question required application of their knowledge SPECIFIC INFORMATION Section A Multiple choice questions The table below indicates the percentage of students who chose each option The correct answer is indicated by shading Question A B C D Comments Option B fix and update the standard operating procedures fixes the problem causing the common injuries Option D 1 4 33 5 58 review the work practices of Rahel and her colleagues is not relevant as the Occupational Health and Safety OH amp S manager is already aware of the problem 2 13 3 76 9 3 3 29 5 62 In option A in case there are too many ch
12. o 11 41 48 1 4 Desktop Advantages bigger screen more ergonomic keyboard Disadvantages heavier than a notebook lots of cables Notebook Advantages lightweight portable Disadvantages heat is generated small screen tendency for the user to crouch when using computer on lap Overall this question was answered well however some students provided an advantage or disadvantage that was common to both computer types such as poor posture is bad for you which did not earn any marks Others provided generic answers that were not related to OH amp S Question 4 Marks 0 1 2 Average 6 47 48 1 4 The two most appropriate features were e is clear to the target audience e has consistent formatting with relevant screen dumps Question 5 Marks 0 1 Average 36 64 0 6 One of e to ensure minimum standards are met e to ensure consistency of format language e to ensure it caters for the whole workplace e so people know what to expect in the documentation This question was understood well however some students simply answered because it s a standard and did not earn the mark Question 6 Marks 0 1 2 Average 4 22 74 1 7 e keyboard sore wrists Repetitive Strain Injury RSD Occupational Overuse Syndrome OOS e posture sore back neck Students demonstrated good understanding of these OH amp S issues VET Information Technology GA 3 Ex
13. o identify the environmental and mechanical hazards Question 14 Marks 0 1 2 3 4 Average 25 31 39 4 0 1 2 Four of change the style of the title font bold spacing size colour change the first paragraph into dot points a bulleted list make hazards and examples clearer examples in italic bold on the next line change the passive voice to active voice the last sentence is too long and wordy break it up or simplify it don t indent the first paragraph after the heading This question was not well answered by students Many students identified a change to the heading only A large number of students listed rules for good documentation that were either already implemented Times New Roman font no hyphenation or that were irrelevant or incorrect Others attempted to rewrite the text Question 15a c Marks 0 1 2 3 4 Average 48 23 15 11 3 1 15a In this context a bottleneck is where one component of a system is slower the slowest than the rest and holds up the process This proved to be a difficult question for some students 15b Two of e network equipment is faulty or slow for example cable switch NIC e components of the server cause delays for example CPU RAM HDD e load on the server causes delays multiple users requests VET Information Technology GA 3 Exam Published 7 June 2011 20 10 VICTORIAN CURRICULUM AND ASSESSMENT AUTHO
14. se it stated how virtual memory works Section B Short answer questions For each question an outline answer or answers is provided In some cases the answer given is not the only answer that could have been awarded marks Question 1 Marks 0 1 2 3 Average 42 21 20 17 1 1 Three of e number of complaints about Help Desk solutions average response time average problem solution time number of proactive solutions other measurable criteria A large number of students did not attempt this question Many students who did attempt the question gave generic unmeasurable Help Desk functions Question 2a c Average 2 4 Marks 0 1 2 3 6 9 23 62 2a A virus was present 2b Either of e scan his system using his antivirus software e report the virus to his supervisor or IT Help Desk VET Information Technology GA 3 Exam Published 7 June 2011 20 10 VICTORIAN CURRICULUM AND ASSESSMENT AUTHORITY Assessment Report 2c Any of e don t break copyright buy a legitimate music file e use antivirus software at home to detect viruses before bringing files to work e don t use his personal drive for work files On the whole this question was handled well However many answers suggested that Hassan should delete and or scan the music file without completing a full antivirus scan Question 3 Marks 0 1 2 Average
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