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Advanced Cable Gateway 905

1. SSID with your computer that explain how to connect to a S N 87003 817480018 wireless network If you are using a recent version of SSID THOMSON ACG 32E4 Microsoft Windows one of the following methods may wPA WPA key ZZZZZZZZZZZZZ Ht terllantoninstr cti if Rating 120V AC 60Hz 0 5A apply consult your computer laptop instructions if one HW version 05 of these methods does not work Method 1 e Click on Wireless icon in the bottom right hand portion of your screen e Select View Wireless Networks e Highlight your SSID name as printed on your gateway product label press Connect e When prompted enter the WPA key twice as printed on your gateway product label press Connect Method 2 e Go to Start Control Panel Network Connections e Double click Wireless Network Connections e Highlight your SSID name as printed on your gateway product label press Connect e When prompted enter the WPA key twice as printed on your gateway product label press Connect Method 3 e Go to Start Network Connections e Double click Wireless Network Connections e Highlight your SSID name as printed on your gateway product label press Connect e When prompted enter the WPA key twice as printed on your gateway product label press Connect Using the Handset Step 8 Becoming Familiar with Handset Op
2. X indicates that this LED is not used to show the state of operation described on this line Check in this column for the state in which this LED is ON Note 1 Flash indicates a CM or eMTA initialization process in progress A Flash that does not stop indicates an initialization error Note 2 During an AC Power Failure with a bad battery the operation of the device may not be possible due to lack of battery power all LEDs may be Unit Note 3 LED turns on when connection to a PC is detected continued on next page tU 41 Appendix Troubleshooting Legend ON LEDison OFF LEDiso X LED can be in any state on off or blinking SLOW BLINK LED ss blnkno slowly Y Note There is a simplified version FAST BLINK LED is blinking quickly of this table on page 14 LED LABEL Power DS US ONLINE LINK when be is inserted all lines On Hook 1 line or more Off Hook all lines On Hook SLOW BLINK 1 line or more Off Hook M Normal Operation AC Power Good CM Normal Operation CM Normal Operation O all lines On Hook 1 line or more Off Hook all lines On Hook gt o 1 line or more Off Hook eMTA Normal Operation gt co all lines On Hook gt o 1 line or more Off Hook 2 2 T LL D z O ai Q lt Fa D i ao kel o o o ra o a w a o a D E v ao kel oy a D
3. Outline of Web Manager The main screen will be shown as below THOMSON images amp beyond 7 Gateway Status Telephony Router Wireless eMTA Settings Thomson Advanced Cable Gateway Configuration Welcome to Thomson Advanced Cable Gateway configuration pages These pages provide information on your Gateway and allow you to configure its telephone and networking features Software Connection Password The hyperlinks on the top of the page including Gateway VolP Router Wireless eMTA Settings and several sub menu items Main Menu 2 Title The sidebar on the left side of the page indicates the title of this management interface The current workspace of the web management containing configuration or Main Window s status information Select o Menu item first and the pages or groups of pages associated with that topic will appear in the sidebar 19 tU Web Configuration Gateway Status Web Page Group Administration THOMSON images amp beyond a Gateway status Telephony oF 1 Software Status Software This page displays information on the current system software Information Standard Specification Compliant DOCSIS 2 0 Hardware Version ACG90x rev O Software Version cable ACG905 1 4 5 0 DOCSIS Software Version 2 0 0 alpha5 DECT Software Version 1252 64 Cable Modem MAC Address 00 1E 69 A0 01 9D Cable Modem Serial Number 870038047900
4. si a ke o o o 2 o P i a a 2 D o a kel oy a all lines On Hook 1 line or more Off Hook Software download amp while ating the FLASH memory SW Download Operation T O SLOW BLINK SLOW BLINK s powered off Press the Page button while powering on the Tum on all LEDs when factory RESET starts ACG Hold the page button for 5s Restore to Factory Settings Upon pres EDs behave as if the device is powering up eMTA Reset soft Reset X indicates that this LED is not used to show the state of operation described on this line Check in this column for the state in which this LED is ON Note 1 Flash indicates a CM or eMTA initialization process in progress A Flash that does not stop indicates an initialization error Note 2 During an AC Power Failure with a bad battery the operation of the device may not be possible due to lack of battery power all LEDs may be Unit Note 3 LED turns on when connection to a PC is detected ym Appendix Fec Information FCC Declaration of Conformity and Industry Canada Information This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Trade Name Model ACG905 Equipment Classification Comput
5. THOMSON Advanced Cable Gateway 905 User manual THOMSON images amp beyond g y y Copyrights 2008 Thomson SA All rights reserved Republication or redistribution of Thomson content including by framing or similar means is prohibited without the prior written consent of Thomson SA THOMSON and the Thomson logo are registered trademarks and trademarks of Thomson SA Other trademarks and technology protection The following trademarks may be used in this document DECT is a trademark of ETSI Ethernet is a trademark of Xerox Corporation Wi Fi and the Wi Fi Logo are registered trademarks of the Wi Fi Alliance Microsoft MS DOS Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Adobe the Adobe logo Acrobat and Acrobat Reader are trademarks or registered trademarks of Adobe Systems Incorporated registered in the United States and or other countries DOCSIS and PacketCable are trademarks of Cable Television Laboratories Inc Macintosh and the Mac OS are trademarks of Apple Computer Inc All other company or product names are either trademarks or registered trademarks of their respective owners This product contains free software code released under the GNU General Public License GPL Version 2 available at http www gnu org licenses gpl txt Anyone may obtain from us a copy of the source code for the Linux packages
6. the icons at the top of the screen change and display important information Top Bar Icons ia The visibility and color of this icon tell you the status of the phone s connection the number is referring to the handset s number Green with a number the handset is registered to the Advanced Cable Gateway and ih has a connection Red with a number the handset is registered to the Advanced Cable Gateway but does not have a connection at this time Red with no number the handset you are using is not registered Battery Indicator Busy Waiting Email Alert amp El bd B The ringer volume is off Web Configuration Access and Change Gateway Advanced Settings The Gateway offers local management capability through a built in HTTP server and a number of diagnostic and con figuration web pages You can configure the settings by way of the webpage and apply them to the device Once your host PC is properly configured please proceed as follows Connect to 192 168 0 1 1 Start your web browser and type Fh http 192 168 0 1 2 After connecting to the site you will be asked to enter username and password Thomson By default User name the Login Name is Password is admin If you log in successfully the main webpage will appear leave the field blank Password C Remember my password You can also access these pages by inserting the CD that came with your Gateway OK Cancel
7. then replace the cover e Wait for about 30 seconds to allow the system to start up e When your Handset is registered to its Gateway the screen displays the number 1 alongside the i green has signal symbol The handset packaged with your Gateway is pre registered to the Gateway To register additional Handsets please refer to page 35 Battery Safety Precautions e Do not burn disassemble mutilate or puncture Like other batteries of this type toxic materials could be released which can cause injury e To reduce the risk of fire or personal injury use only the Nickel metal Hydride battery listed in the User s Guide e Keep batteries out of the reach of children e Remove batteries if storing over 30 days NOTE The RBRC seal on the battery used in your Thomson Inc product indicates that we are participating in a program to collect and recycle the rechargeable battery or batteries For more information go to the RBRC web site at www rbrc org or call 1 800 8 BATTERY or contact a local recycling center Charging and Batteries Step 4 Charge the Handset Two Ways Charge the Handset with the DC Adapter The DECT Handset will charge when securely placed in the Handset Dock so long as the dock has power The dock can charge your handset while attached to the front of the Advanced Cable Gateway or by using the DC adapter included with the Gateway DC Adapter Charging Method The DECT Handset dock can be
8. Before You Start Box Contents Become Familiar with Your Gateway and Handset 1 Gateway Front Panel Become Familiar with Your Gateway and Handset 2 Gateway Rear Panel 3 Handset Overview Layout Setting up Your System Step 1 Install the Wi Fi Card Step 2 Install the Gateway Battery Step 3 Install the Handset Batteries Step 4 Charge the Handset Two Ways Charge the Handset with the DC Adapter Charge the Handset Docked to the Gateway Step 5 Connecting Cables Connections Overview Connect One or Two Computers with Ethernet Cables Connect More Than Two Computers with Ethernet Cables Connect Telephone or Fax with Standard Analog Phoneline Step 6 Activate the Advanced Cable Gateway Step 7 Setup Wireless Access for Your Laptop PC or Other Device Step 8 Becoming Familiar with Handset Operation Day to Day Use Making Calls Receiving Calls Ending Calls Mute Handset Screen Icons Call Volume IND NS ek ck N o c o ou DOA AK o a o 11 11 12 13 13 14 15 16 17 17 17 17 17 18 18 Access and Change Gateway Advanced Settings Outline of Web Manager Gateway Status Web Page Group 1 Software 2 Connection 3 Password Gateway Telephony Web Page Group 1 Base 2 Handsets Gateway Router Web Page Group 1 LAN 2 WAN 3 Computers 4 Firewall 5 Forwarding 6 DMZ Host Gateway Wireless Web Page Group Performance Authentication Security 1 802 11b g Basic 2 802 11b g Security 3 Access Con
9. The full text of the GPL is included on these materials The source packages for these programs are available for download at http www thomson net open software Those individuals without Internet access may request that a CD ROM or DVD containing the source code be sent to them by mail To reimburse the expenses incurred by creation handling and postage we will charge a 12 fee To request a CD ROM or DVD of the source code send an e mail to silvie cottret thomson net or mail the request with payment to Sylvie Cottret Thomson Telecom 46 Quai Alphonse Le Gallo 92100 Boulogne Billancourt France Disclaimer Thomson reserves the right to modify the specifications and pictures mentioned in this document at any time and without prior notice Therefore the information in these instructions is not contractual For an updated description see http www thomson net Safety Technical Specifications Technical Specifications for Advanced Cable Gateway Model Type ACG905 C Operating Voltage 120V AC 60 Hz 0 5A Typical Power Consumption 25W max Weight 0 872 Ib 0 395 kg Dimensions W x H x D 7 79 x 7 68 x 3 94 Inches Operating Temperature Range 59 to 113 F 15 to 45 C Storage Temperature Range 4 to 158 F 20 to 70 C Battery Type Li lon 11 1V 2 150 mAh Technical Specifications for Handset Free Field Range Up to 984 feet Indoor Range Up to 164 feet Number of Handsets 1 supplied The Advanced Cable Gateway may be used
10. a liquid If an object or liguid does get inside the Gateway unplug it immediately and contact Customer Service e Do not store the Gateway in excessively hot cold or damp conditions The Gateway is intended to operate at a temperature of between 59 and 113 degrees and a maximum humidity level of 75 e In case of a thunderstorm it is recommended that you unplug the Gateway from the power source and the antenna from the Gateway e Locate this equipment in such a way that the plug and power source are easily accessible That way you can disconnect it quickly Connecting to the Power Supply e This product is designed to operate at 120VAC 60Hz e lf you are in any doubt about the power source the plug or connection please consult Customer Service Ensuring optimum performance e Leave 3 to 4 inches of clearance around the Gateway to ensure proper ventilation to the Gateway e Always place Gateway vertically e To clean the Gateway use a dry clean soft cloth with no cleaning solvent or abrasive products Clean the ventilation openings regularly Environmental Information e The batteries contain some hazardous substances which pollute the environment Do not dispose of them with other articles Take care to dispose of them at special collecting points FCC Compliance Statement This device complies with part 15 of the FCC rules Operation is subject to the following 2 conditions 1 This device may not cause harmful interference 2 Th
11. confirm e Select Beep Tones and confirm e Select Low Battery and confirm e Select Off or On and confirm Out of Range e In the home screen select Menu by pressing the softkey e Select the settings icon and confirm e Select Ring Tone and confirm e Select Beep Tones and confirm e Select Out Of Range and confirm e Select Off or On and confirm Notifications e In the home screen select Menu by pressing the softkey e Select the settings icon and confirm e Select Ring Tone and confirm e Select Beep Tones and confirm e Select Notifications and confirm e Select Off or On and confirm 33 Appendix Customizing Your Handset 2 Time a Customizing the Alarm Ringer e Inthe home screen select Menu by pressing the softkey e Select the settings icon and confirm e Select Set Time and confirm e Select Alarm and confirm e Select Alarm Tone and confirm e Select the ringtone type and confirm 3 Phone Settings a Changing the Display Contrast e Inthe home screen select Menu by pressing the softkey e Select the settings icon and confirm e Select Handset and confirm e Select Contrast and confirm e Use the left and right Navkeys to adjust the contrast and confirm b Auto Talk Auto Talk ON If you pick up the handset from the dock when the phone is ringing t
12. handset charging 9 10 rechargeable i Cc cable input connector location 3 call end 17 hands free 17 make 17 receive 17 caller ID 34 call waiting 34 color ring 4 computer 1 connections hub 12 13 more than two 13 one or two 12 port switch containing hub 12 requirements 1 CPU 1 ethernet 1 operating system 1 software 1 video 1 D DC adapter 9 E Entering Text 16 special characters 16 Ethernet cable 12 connection 12 port locations 3 F FCC ii iii G Gateway reset 3 Green Key 4 H Handset ii add new 3 batteries install 8 batteries purchase 1 care of ii charging with dock 9 10 charging with Gateway 10 color ring 4 customization call list call waiting 34 customizing beep tone 33 call list 32 caller ID 34 ID 32 multiple 35 register 35 un register 35 phone setting 32 registration 32 ring tone 32 33 ring volume 33 time setting 32 diagram of 4 dock 9 10 Earpiece 4 icons top of screen 18 introduction ii microphone 4 Page 3 purchase additional 1 side key 4 Handset dock 9 Hands Free 17 Icons Handset 18 K Keypad 4 16 L lights flashing on Gateway 14 table for 41 Login to web manager 19 loudspeaker care of 8 location 4 M Mute 17 N navigation key Navkey 4 16 O OFF key 4 16 Out of Range 33 Photos and features subject to change without notice lllustration of product finish may vary from actual color R Red key 4 16 s safety power source i tec
13. network PSTN Public Switched Telephone Network The worldwide voice telephone network which provides dial tone ringing full duplex voice band audio and optional services using standard telephones Provisioning The process of enabling the Media Terminal Adapter MTA to register and provide services over the network TCP IP Transmission Control Protocol Internet Protocol A networking protocol that provides communication across interconnected networks between computers with diverse hardware architectures and various operating systems TFTP Trivial File Transfer Protocol The system by which the Media Terminal Adapter s configuration data file is downloaded TSP Telephony Service Provider An organization that provides telephone services such as dial tone local service long distance billing and records and maintenance Universal Serial Bus USB USB is a plug and play interface between a computer and add on devices such as an Advanced Cable Gateway Xpress Technology One of the popular performance enhancing WiFi technologies designed to improve wireless network efficiency and boost throughput It is more efficient in mixed environments and it can work with 802 1 1a b g networks Index A Advanced Cable Gateway battery install 7 box contents 2 front panel 2 introduction 1 rear panel 3 set up activation 14 ethernet more than two computers 13 fax 13 telephone 13 Wi Fi 6 Alarm 34 B battery
14. of Conformity for Handset Interference Information This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation Privacy of Communications may not be ensured when using this product If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna that is the antenna for radio or television that is receiving the interference e Reorient or relocate and increase the separation between the telecommunications equipment and receiving antenna e Connect the telecommunications eq
15. provide backup power to the Gateway S 550 Bootes CYENIETENITYNNICHD Gmn COOOCO0OD AMANAN AWAD CSS00S2 4SS55S5 GSA08000 era ame OD ENEIT OD e n m m m gi m m an m sJie n m m mt gt 6SREESES GSSSSRE CANS caste LS ces parren LI mcam ai GEHEIFIFIFTEDD GEESE GSSSS55 gt MOm a me COOIDOODOD ENIETENDEHENDHHD IEIEIL DEL 1D GSS200GES GSSS555P 6sS5550 gt era came LD OERI OD OOOB800D i m m an mie n n m m u gt bE z mp misno Enep awn BSED GSESENO0OD Ta anoop aem OOED dssceqoD COOSHOOD OOS00I0D doo00geD 6SREESES GSSEERES in n s D COCOOCONOD 4fS0SmSp IEL IEL s gt m m Mc 6 S55505 coonoes doooomiow MNN aem ooo Bao ooo Bon ooo noo UUU oon oom gag Bao oon goo ooo Usg oon goo ooo ooo ooo Unn ooo vuU GP Ensure the power cord is unplugged Remove the battery cover on the rear panel There are two battery compartments One battery is included with the Advanced Cable Gateway To order additional compatible batteries visit www thomson store com o Push the slider up down to allow for battery ins
16. reset the Gateway during this process Appendix Troubleshooting I cannot make or receive telephone calls from a wireless handset and the Gateway TEL light is on or flashing If you have more than one Handset verify if only the one handset is not working or if all are not working 1 If you have only one Handset and it is not working e Verify the Handset battery is charged e Verify the Handset batteries are properly installed e Verify your Handset is registered to the Gateway Consult the section Registering Re Registering a Handset on page 48 e Try unplugging the Gateway power cable from the wall socket and plug it in again wait for the DS US and ONLINE lights to stop blinking e f you are still unable to make or receive calls contact your service provider for assistance 2 If all handsets are not working e Try unplugging the Gateway power cable from the wall socket and plug it in again wait for the DS US and ONLINE lights to stop blinking e f you are still unable to make or receive calls contact your service provider for assistance 3 If one or more other Handsets are working e Verify the Handset battery is charged e Verify the Handset batteries are properly installed e Verify your Handset is registered to the Gateway Consult the section Registering Re Registering a Handset on page 35 e f you are still unable to make or receive calls contact your service provider for assistance I cannot make or receive
17. stationed away from the Advanced Cable Gateway In this situation be certain that the DC adapter is attached to both the dock and a power outlet DECT Handset in its Dock Back of Dock DC adapter connector goes here DC Adapter Once installation is complete you should leave the phone on the charger for at least 5 hours before using it in order to maximize battery performance and life Changing the Battery CAUTION To reduce risk of personal injury fire or damage use only the SO02CU0500020 power adaptor listed in the user s guide This power adaptor is intended to be correctly orientated in a vertical or floor mount position Charging and Batteries Charge the Handset Docked to the Gateway The DECT Handset will charge when securely placed in the Handset Dock so long as the dock has power The dock can charge your handset while attached to the front of the Advanced Cable Gateway or by using the DC adapter included with the Gateway To plug your DECT Handset Dock on the Gateway follow the instructions below Be certain that the power cord to the Advanced Cable Gateway is unplugged Remove the Gateway s Cover on the front panel ACG Cover C AMAU o Attach the DECT Handset Dock where the cover was THOMSON e Back of Dock pra Dock snaps onto front of Gateway here NG Handset Dock Place the Hand
18. telephone calls from a wireless Handset and the Gateway TEL light is off e f the Gateway is connected to existing house telephone wiring make sure that another telephone service is not connected e Try unplugging the Gateway power cable from the wall socket and plug it in again wait for the DS US and ONLINE lights to stop blinking e f the TEL light remains off contact your service provider for assistance 40 Appendix Troubleshooting Lights Guide Legend ON LEDsson SLOW BLINK LED is biinking slowly Mr OFF LED is of FAST BLINK LED is blinking quicky nM acta of this table on page 14 X LED can be in any state on off or blinking Battery LED LABEL Power 7 DS US ONLINE LINK TEL when battery is inserted SLOW BLl SLOW BLl SLOW From Power On to System Synchronization OFF complete Boot Up Operation Before DS scanning during 15s DS scanning amp acquiring SYNC From SYNC completed receiving UCD to ranging completed DHCP config file download EN Li FAST BUNK FAST BUNK O Registration amp BPI initialization DOCSIS Start Up Operation Operational NACO On Operational NACO Off Provisioning Telephone a Registered gt 2 Z ACG in dect association mode Page but ton has been pressed for more than 12s pow fw a oa a No Ethernet or WiFi Link ON gt OFF LAN Active
19. 30 are Connection Password e Status System Up Time Router IP Address O days 0h 02m 10s Information Section shows the hardware and software information about your Gateway Section shows how long your Gateway has operated since last time being powered up and 2 Status some key information the cable modem received during the initialization process with your cable company 2 Connection This page reports Current Connection Status containing startup procedures downstream and upstream status and so on The information can be useful to your cable company s support technician if you re having problems Administration THOMSON images amp beyond gi yc 7 Gateway Status Telephony eMTA Settings Status Connection This page displays information on the status of the cable modem s H FC and IP connectivity Software Startup Procedure a Procedure Status Connection Acguire Downstream Channel Complete Password Connectivity State Complete Boot State Complete Configure File Complete Downstream Channel Lock Status Not Locked Modulation Unknown Channel ID o Symbol rate Unknown Downstream 253000000 Downstrean 6 300000 Frequency Hz Power dBmV SNR 23 200000 dB Upstream Channel 3 Password This page is used to Change the Password that enables you to acces
20. DUCE THE _ THE EXCLAMATION i FLASH AND ARROW RISK OF ELECTRIC SHOCK DO POINT WITHIN THE WARNING TO HEAD WITHIN THE NOT REMOVE COVER OR TRIANGLE IS A CRECTIGAL SHock UM SO Ee eters nie MACYNR Yo WARNING SIGN ELECTRICAL SHOCK ALERTING YOU OF REFER SERVICING TO IMPORTANT HAZARD DO NOT LD QUALIFIED SERVICE INSTRUCTIONS VOLTAGE INSIDE EXPOSE THIS THE PRODUCT THE PRODUCT PRODUCT TO RAIN OR MOISTURE SEE MARKING ON BOTTOM BACK OF PRODUCT Using Equipment Safely Handset In order to understand the key features of your TH58 Handset it is recommended that you read this guide carefully including all the safety instructions before using the product It is recommended that you inform other members of your family especially your children of the detailed warnings given in this guide Phone Installation Digital Security System Your cordless phone uses a digital security system to protect against false ringing unauthorized access and charges to your phone line INSTALLATION NOTE Some cordless telephones operate at frequencies that may cause or receive interference with nearby TVs microwave ovens and VCRs To minimize or prevent such interference the base of the cordless telephone should not be placed near or on top of a TV microwave ovens or VCR If such interference continues move the cordless telephone farther away from these appliances Certain other communications devices may also use the 1 9 GHz frequen
21. ID New Channel Data Encryption Mode Description Enable or disable the wireless interface The MAC address of the wireless card installed is displayed Set the Network Name also Known as SSID of this network Select a particular channel on which to operate The data encryption mode currently used is displayed Default Enabled THOMSON ACG XXXX as preconfigured by the factory WPA PSK TKIP Value List or Range Enabled Disabled Up to 32 character string containing ASCII characters with codes between 0x20 and Ox7e 27 Web Configuration 2 802 11b g Security This page allows you to configure the Network Authentication This page provides several different modes of wireless security You will have to enter proper information according to the mode you select A network encrypted with WPA WPA2 is more secure than a network encrypted with WEP because WPA WPA2 uses dynamic key encryption WPA2 is more secure than WPA Since WPA is more widely supported your Gateway is preconfigured with WPA For even more security if the other devices in your home network support WPA2 it is recommended that you reconfigure your Gateway to WPA2 To Enable WPA2 Make sure that all your wireless home network devices support WPA2 Choose WPA2 PSK AES in the security drop down menu Select a passphrase the passphrase is composed of more than 8 alphanumerical characters Upper and lower case characters can be
22. S and ONLINE lights to stop blinking e f you are still unable to access the Internet contact your service provider for assistance Appendix Troubleshooting I can t access the internet using a wirelessly device e f you have a personal computer connected directly to the Gateway try to access the Internet from it e f you cannot connect to the Internet from your Ethernet connected personal computer then follow the troubleshooting section above for I can t access the internet using a personal computer connected to the Gateway with an Ethernet cable e lf you can access the Internet from your Ethernet connected personal computer then there is a problem with your wireless link Follow the section below for I can t access the internet using a wirelessly connected device but I can from my Ethernet connected personal computer I can t access the Internet using a wireless device but I can from my Ethernet connected personal computer The Gateway has connection to the Internet but there is some problem transferring that connection to your wireless device e Verify your wireless device has the wireless link turned on e Try unplugging the Gateway power cable from the wall socket and plug it in again wait for the DS US and ONLINE lights to stop blinking e Verify the Gateway wireless network is working by viewing available wireless networks on your laptop or wireless PC Consult the section Set up Wireless Access for Your La
23. Time Time Format Settings on off Alarm Set Alarm Tone Ear Volume Contrast Handset Settings Backlight Auto Talk Handset Update Phone Settings Base Settings System PIN Reset to Default egister Handset Registration Select Base De Register pr Handset ID 35660181B 32 Appendix Customizing Your Handset 1 Ring Tone a Selecting a Ring Tone In the home screen select Menu by pressing the softkey Select the settings icon and confirm Select Ring Tone and confirm Select Ringtone and confirm Select External Calls or Internal Calls and confirm Select the ringtone you want and confirm by pressing the softkey for Use b Adjusting the Ringer Volume In the home screen select Menu by pressing the softkey Select the settings icon and confirm Select Ring Tone and confirm Select Ring Volume and confirm Use the up and down key to adjust the volume then confirm c Changing the Beep Tones Settings To turn beep tones on or off Key Beep e Inthe home screen select Menu by pressing the softkey e Select the settings icon and confirm e Select Ring Tone and confirm e Select Beep Tones and confirm e Select Key Beep and confirm e Select Off or On and confirm Low Battery e In the home screen select Menu by pressing the softkey e Select the settings icon and confirm e Select Ring Tone and
24. WEP and WPA WPA2 authentication of your PCs to the Gateway e Encryption keys for communication between the Gateway and your PCs to guarantee security e An Access Control List function that enables you to restrict wireless access to only your specific PCs Performance Because your wireless communication travels through the air the default wireless channel setting may not provide optimum performance in your home if you or your neighbors have other interfering 2 4GHz devices such as cordless phones If your wireless PC is experiencing very sluggish or dramatically slower communication compared with the speed you achieve on your PC that is wired to the Gateway try changing the channel number See the 802 11b g Basic Web Page discussion below for details Authentication Authentication enables you to restrict your Gateway from communicating with any remote wireless PCs that aren t yours The following minimum authentication related changes to factory defaults are recommended See the 802 11b g Basic and Access Control Web Page discussions below for details Network Name SSID Set a unique name you choose Access Control List Enter your wireless PCs MAC addresses Security Security secures or scrambles messages traveling through the air between your wireless PCs and the gateway so they can t be observed by others The following minimum security setting changes to factory defaults are recommended e Change the default Netwo
25. ameters of the gateway LAN WAN IP Address 10 22 15 7 Expires in 4d 15h 52m 2s 3 Computers This page displays the status of the DHCP clients lists all computers connected to your computer Computer name IP address and MAC address In addition the interface of each computer is displayed Administration THOMSON images amp beyond Ga teway Router Computer This page shows the status of the DHCP clients DHCP Clients Computer Status 1P Address MAC Address Interface WAN Computer 22 Web Configuration 4 Firewall This page allows you to choose the firewall settings of the Gateway in order to protect the computers within your home network from malicious attacks from outsiders In addition you can use this feature to restrict a computer within your home network from accessing certain Internet traffic by IP address and by logical ports 3 security levels are proposed Minimum default Medium Maximum Administration THOMSON images amp beyond Gateway s Router Wire ATA f Router Firewall This page allows you to restrict a computer within your home network from accessing certain internet traffic by IP address and by logical ports Security Minimum _ _ s Minimum Medium filter input Maximum filter both input and output Firewall Minimum Level of Security The minimum level allows all the incoming and outgoing traffic exc
26. cted If these measures do not eliminate the interference please consult your dealer or an experienced radio television technician for additional suggestions Also the Federal Communications Commission has prepared a helpful booklet How To Identify and Resolve Radio TV Interference Problems This booklet is available from the U S Government Printing Office Washington D C 20402 Please specify stock number 004 000 00345 4 when ordering copies NOTICE The changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Hearing Aid Compatibility HAC This telephone system meets FCC standards for Hearing Aid Compatibility Licensing Licensed under US Patent 6 427 009 FCC RF Radiation Exposure Statement This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body This transmitter must not be co located or operated in conjunction with any other antenna or transmitter Table of Contents Technical Specifications Safety Recommendations Using Eguipment Safely Gateway Using Eguipment Safely Handset Phone Installation Digital Security System Important Installation Guidelines About your Advanced Cable Gateway Key Features Main Technical Characteristics Computer Reguirements
27. cy for communication and if not properly set these devices may interfere with each other and or your new telephone If you are concerned with interference please refer to the owner s manual for these devices on how to properly set channels to avoid interference Typical devices that may use the 1 9 GHz frequency for communication include wireless audio video senders wireless computer networks multi handset cordless telephone systems and some long range cordless telephone systems Important Installation Guidelines e Avoid sources of noise and heat such as motors fluorescent lighting microwave ovens heating appliances and direct sunlight e Avoid areas of excessive dust moisture and low temperature e Avoid other cordless telephones or personal computers e Never install telephone wiring during a lightning storm e Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations e Never touch non insulated telephone wires or terminals unless the telephone line has been disconnected at the network interface e Use caution when installing or modifying telephone lines When your Handset is connected to the Internet you may download software updates for the Gateway and Handset Applying these updates and the improvements they contain may slightly modify the menus To clean your Handset use an antistatic cloth 81B ii Safety Interference Information This device complies with Part 15 of th
28. e FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation Privacy of Communications may not be ensured when using this product If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna that is the antenna for radio or television that is receiving the interference e Reorient or relocate and increase the separation between the telecommunications equipment and receiving antenna e Connect the telecommunications equipment into an outlet on a circuit different from that to which the receiving antenna is conne
29. e IPSEC port 500 e VNC_http port 5800 e NTP port 123 Note For certain data transfer applications FTP for example you have to use firewall security levels minimum or medium because most of the traffic is blocked in the maximum level of security Web Configuration 6 DMZ Host Use this page to designate one PC on your LAN to be exposed to the Internet for use of a special purpose service for example internet games or video conferences DMZ hosting opens all ports of a PC Administration THOMSON i amp b d RRD Gateway Status Telephony Router Wirel Router DMZ Host Exposed Host This page allows you to open all ports on one chosen computer Warning in the DMZ the computer becomes exposed or visible directly from the Internet and because of this becomes more vulnerable to hackers DMZ Addres i Apply Remove Cancel Warning In the DMZ the computer becomes exposed and visible directly from the Internet Because of this it becomes more vulnerable to hackers see the Router forwarding section on page 22 to open only specific ports on your PC D 25 Web Configuration Gateway Wireless Web Page Group Important Changes to the Wireless Web Pages should be made from a PC that is hard wired to the Gateway The Wireless Web Pages Group enables a variety of settings that can provide secure and reliable wireless communications The Advanced Cable Gateway offers a choice of the following e
30. e Input F Connector 3 Handset Overview Layout Hands Free Loudspeaker Earpiece Audio output for telephone calls Side Key Use the up and down key of the side button to increase or decrease the listening volume Left amp Right Softkey described on page 16 Color Ring outside perimeter of NavKey Displays differing color lights as incoming calls amp messages are received NavKey Navigation Key described on page 16 Talk Key Green Key Press this key to get a dial tone After pre dialing a number press to make a call Press to activate the Hands Free function Keypad These keys are used for dialing phone numbers or entering text See additional description on page 16 Microphone Audio input for telephone calls OFF Red Key described on page 16 Becoming Familar with Your Gateway and Handset Set up Setting up Your System These are the steps to set up your system They are described step by step in detail on the following pages so when you are ready turn the page to get started Basic Set up Step 1 Install the Wi Fi Card 6 Step 2 Install the Gateway Battery provides power should the electricity go out Step 3 Install the Handset Batteries Step 4 Two Choices Charge the Handset with DC Adapter 9 OR Charge the Handset Docked to the Gateway 10 Step 5 Connect Cables Connections Overview 11 Connect One or Two Computers with Ethernet Cables 12 Connect More
31. e connected clients MAC Restrict Mode Access Control MAC Addresses 00 14 BF 9F AB B4 C o Jm Connected Clients Computer Home IP Address MAC Address MAC Restrict Mode Click Disabled to welcome all of the clients on the network default setting Click Allow to permit only the clients on the list to access the cable modem Click Deny to prevent the clients on the list to access this device MAC Address Your Gateway identifies wireless PCs by their Wi Fi MAC Address This address consists of a string of 6 pairs of numbers 0 9 and letters A F such as 00 90 4B FO FF 50 It is usually printed on the Wi Fi card of the device e g the PCMCIA card in a laptop Enter the MAC addresses of the connected clients into the fields and then click Apply to add them to the list for access control A maximum of 9 MAC addresses can be entered After proper configuration click on the button to invoke the settings Connected Clients The information of currently connected clients will be displayed here 29 Web Configuration eMTA Settings Basic Web Page Group This group of pages gives information on the hardware and the state of your cable connection The access to this group of pages is protected by a static password no username password Thomson 1 Status This page displays e Basic LAN Status of This Device including the downstream and upstream status e Device Information e Interface Para
32. ept for e Windows Ports 137 138 139 These ports are used for local networks So the Firewall allows a minimum level of security Apple products are also supported Medium Level of Security This level of security blocks all the incoming traffic and allows all outgoing traffic Already established connections are accepted Maximum Level of Security This level blocks all the incoming and outgoing traffic with the following exceptions e Connections to the following services servers located on the WAN are accepted FTP port 20 21 www port 80 in TCP http port 443 in TCP SMTP port 25 in TCP and UDP POP2 port 109 in TCP and UDP POPS port 110 in TCP and UDP nntp port 119 in TCP All the packets of an already established connection are accepted Email for MAC POP3 on port 995 reguires medium or lower security setting Web Configuration 5 Forwarding For LAN WAN communications the Gateway normally allows you to originate an IP connection only with a PC on the WAN it will ignore attempts of the WAN PC to originate a connection onto your PC This protects you from malicious attacks from outsiders However sometimes you may wish for anyone outside to be able to originate a connection to a particular PC on your LAN if the destination port application matches one that you specify Administration THOMSON images amp beyond a ae Gateway Router Router Forwarding This allows for incoming regue
33. eration cem 1OMSOr RNS Press this Press this softkey softkey to select to select this action this action green OFF Key 1 Key enters a space in text mode Of course in numeric mode it enters 1 lt Sample of Text Entry 1st press 2nd press ABC DEF KL WXYZ O 4 lt Key changes mode Li alA Upper Case Lower Case Numeric Press for special characters 3rd press 4th press 5th press cycle repeats a E q lo Highlighted character Press this softkey to type the highlighted character Softkeys The Handset has two softkeys that serve multiple functions The text shown above the softkey indicates the current function of the key If no text is shown then the key has no function NavKey Navigation Key Use the NavKey to move around up down left right within the menu screens and for positioning the cursor when editing text Press the center of the NavKey to select an option within the menu screen these are typically highlighted items When on a phone call use the up or down NavKey to adjust the volume OFF Red Key When on a phone call press this key to end a call hang up Return to the Home Screen by pressing the Red Key when within any menu or submenu Entering Text Use the keypad to enter characters while in a text entry field The first key press will display the first character presented on the key refer to sample at le
34. ertion Insert the battery into the compartment marked Battery 1 Readjust the slider to prevent the battery from moving and replace the battery cover Plug the power cord into an electrical outlet that is not controlled by a wall switch this will assure that the unit has uninterrupted power The battery will fully charge within 5 hours batteries The use of a non rechargeable or incompatible batteries may damage the product and may be hazardous to i CAUTION To reduce the risk of fire personal injury or damage to the product use only compatible rechargeable health Charging and Batteries Step 3 Install the Handset Batteries CAUTION To reduce the risk of fire or personal injury use only the Thomson Inc approved model GP 75AAAHC 1 2V N 750mAh rechargeable Nickel metal Hydride AAA batteries which are compatable with this unit Please refer to www thomson store com to purchase approved batteries or for a list of approved batteries available from other sources NOTE You must connect the handset battery before use e Slide the battery door off the back of the Handset e Insert the batteries included into the housing in the Handset being careful to align the ends correctly refer to the graphics in the housing Attention special care should always be taken with the loudspeaker never allow anything to poke through or pour into the holes It is very delicate e Check that the screen lights up
35. esentative For information on 1 Ordering Service 2 Obtaining Customer Support or 3 Additional Service Information please contact your cable company If you purchased your Advanced Cable Gateway from a retailer see the enclosed warranty card 45 Appendix Gossary Glossary 10BaseT Unshielded twisted pair cable with an RJ 45 connector used with Ethernet LAN Local Area Network 10 indicates speed 10 Mbps Base refers to baseband technology and T means twisted pair cable Authentication The process of verifying the identity of an entity on a network DHCP Dynamic Host Control Protocol A protocol which allows a server to dynamically assign IP addresses to workstations on the fly Ethernet card A plug in circuit board installed in an expansion slot of a personal computer The Ethernet card sometimes called a Network Interface Card or NIC takes parallel data from the computer converts it to serial data puts it into a packet format and sends it over the 10BaseT or 100BaseT LAN cable DOCSIS Data Over Cable Service Interface Specifications A project with the objective of developing a set of necessary specifications and operations support interface specifications for Cable Modems and associated eguipment F Connector A type of coaxial connector labeled CABLE IN on the rear of the Advanced Cable Gateway that connects the modem to the cable system HTTP HyperText Transfer Protocol Invisible to the u
36. ft Pressing the key repeatedly will cycle through the characters on the key Text entry tips Pressing the key in text entry mode alternates among the following e lower case e upper case e numeric Press O to enter a space in lower or upper case mode If in numeric mode pressing O will enter the number 0 If a special character is needed press the Star key the lower left corner key to view a screen of these characters Use the navkey to highlight the character that is needed Push the Select softkey to place the character into your line of text 16 Using the Handset Day to Day Use Making Calls To make a standard telephone call press the green key talk key and then dial the number If you want to use the speakerphone press the green key a second time and then dial the number For pre dialing preview numbers before dialing Green key Press once enter the numbers first regular call z Sji Press twice If you make a mistake when dialing press the softkey Clear to speakerphone delete the number just entered Continue to press the Clear softkey and you will delete numbers to the left one at a time After entering the correct number press the green key Receiving Calls When the telephone is ringing press the green key to answer the call Press a the green key a second time if you want to answer using the speakerphone Note The speakerphone provides you a hands free option while on a ca
37. he handset will automatically give you that ringing line without the need to press the green talk button Auto Talk OFF In the same situation you will have to press the talk button to answer the ringing phone call e Inthe home screen select Menu by pressing the softkey e Select the settings icon and confirm e Select Handset and confirm e Select Auto Talk and confirm e Select Off or On and confirm c Restoring the Default Settings This option allows you to restore the Handset to its original default settings This procedure will reset the base PIN 0000 by default However all the numbers stored in the phonebook the call log and the most recently dialed numbers list will be retained e Inthe home screen select Menu by pressing the softkey e Select the settings icon and confirm e Select Phone Settings and confirm e Select Reset Delault and confirm e Enter the PIN 0000 by default and confirm 4 Call Lists a Understanding Caller Identification Data If you subscribe to your network provider s Caller Identification caller ID service you can see who is calling you before you take the call If you subscribe to the Call Waiting service as well the same identification process applies to calls received when you are already on a call The calls made and received are logged automatically together with number date and time The following messages may be d
38. herefore you will only need a second Ethernet cable not provided to connect a second Ethernet device Advanced Cable Gateway gt g cable connection wall outlet computer 2 Note Make sure that the Ethernet cable is straight wired not null or crossover wired However you will need a crossover type cable if you are connecting the Gateway to a hub or a hub within a port switch that provides the same function Connect Cables Connect More Than Two Computers with Ethernet Cables If you want to create hard wired connections to the Advanced Cable Gateway for more than two computers you will need to purchase a Hub Switch for that purpose and the cabling necessary for those additional connections Although a 10BaseT Hub or Switch can be used it is not recommended A 100BaseT Hub or Switch is recommended Follow the installation guidelines that accompany this equipment Connect Telephone or Fax with Standard Analog Phoneline When properly connected most telephone devices can be used with the Advanced Cable Gateway Here is how to make that connection Connect a standard phone line cord directly from the phone fax machine answering machine caller ID box etc to the TEL port on the Gateway To make a normal telephone call pick up the handset listen for a dial tone then dial the desired number using this new connection For services such as call waiting use the hoo
39. hnical specifications i warnings i ii Security 23 26 28 softkey 4 16 Speakerphone 17 T Talk Key 4 Telephone call end 17 hands free 17 make 17 receive 17 connector location 3 telephone devices connection 13 text enter special characters 16 Time 34 U UnMute 17 USB connector 3 V Volume earpiece 18 speakerphone 18 WwW web configuration access 19 Web Manager 19 eMTA Settings 30 Cable Modem Hardware 30 Cable Modem State 31 Event Log 31 Status 30 Router Web Page Group 22 Computers 22 DMZ Host 25 Firewall 23 Forwarding 24 LAN 22 WAN 22 Status Page Group 20 Connection 20 Password 20 Software 20 Telephony Web Page Group 21 Base 21 Handsets 21 Wireless Web Page 26 Authentication 26 Performance 26 Security 26 802 11b g Basic 27 802 11b g Security 28 Access Control 29 Wi Fi 6 14 15 installation 6 15 SSID 15 WPA 15 Wireless Access setup 15 THOMSON images amp beyond y Thomson Inc 101 West 103rd Street Indianapolis IN 46290 1102 2008 Thomson Inc Trademark s Registered Marca s Registrada s TOCOM 3660181B
40. ing Device Accessory Responsible Party Thomson Inc 101 W 103 St Indianapolis IN 46290 U S A This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try and correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect this equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help FCC regulations state that unauthorized changes or modifications to this equipment may void the user s authority to operate it This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations 43 Appendix Fec Information FCC Declaration
41. is device must accept any interference received including interference that may cause undesired operation Responsible party contact for FCC matter only FC THOMSON Inc 101 W 103rd St Indianapolis IN 46290 U S A FCC Radiation Exposure Statement This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment Base Station Radiofrequency radiation exposure Information This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with minimum distance of 20 cm between the radiator and your body This transmitter must not be co located or operating in conjunction with any other antenna or transmitter Portable Part Phone Radiofrequency radiation exposure Information The radiated output power of the device is far below the FCC radio frequency exposure limits Nevertheless the device shall be used in such a manner that the potential for human contact during normal operation is minimized North American Cable Installer This reminder is provided to call your attention to Article 820 40 of the National Electrical Code Section 54 of the Canadian Electrical Code Part 1 which provides guidelines for proper grounding and in particular specifies that the cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical THE LIGHTNING CAUTION TO RE
42. isplayed on screen during the call e Caller s name and number if the caller s number is forwarded by the network e Withheld if the caller is using the secrecy function or Unavailable if the network does not forward the name or number e External Call will display if you do not subscribe to the Caller Identification service b Viewing the Call List If you subscribe to your network provider s Caller Identification service your system will store details of calls made and received together with their date and time Appendix Customizing Your Handset 5 Using Your Gateway With Multiple Handsets a Registering Re Registering a Handset You can have up to 5 handsets registered to your Advanced Cable Gateway system base Refer to www thomson store com to see how additional Handsets may be purchased On the handset e Select Menu by pressing the softkey e Select the settings icon and confirm e Select Registration and confirm e Select Register Handset and confirm e Select the base to be associated with this handset 7 to 4 and confirm e Enter the system PIN 0000 by default and confirm On the base e Switch the base into registration mode e Locate the Page button on the back of the Gateway e Press and hold the Page button for more than 12 seconds e Watch for the LINK LED on the front of the Gateway to begin blinking registration mode On the handset e Wait 3 t
43. k switch or FLASH button to change calls Advanced Cable Gateway i COOSEDO0 eoOEEOD CICICICHCHHELD GSEESSES CSSSSEE9 III Dn carem enn yo ei YL Note There is only one TEL connection available on the rear panel of the Gateway Note f you have any questions concerning telephone connection please contact your service provider Activating Services Step 6 Activate the Advanced Cable Gateway Note To activate your Gateway please consult the activation instruction provided by your service provider Light Indicators on the Gateway After installation of the Gateway each time you turn it on each time the modem is reconnected to the power it goes through several steps before it can be used Each of these steps is represented by a different pattern of flashing lights on the front of the modem If DS US ONLINE and LINK leds flash simultaneously it means the Gateway is automatically updating its system software Please wait for the lights to stop flashing You cannot use your modem during this time Do not remove the power supply or reset the Gateway during this process Steady State Operation LED Label AC Power Good with AC Power pale with AC Power Failure with Good Low Bad Battery Battery Good Battery Low Battery AC_Power Good AC Power Good AG Power Good Bad Battery Low Battery Good Battery AC Power Failure AC Power Failure Good Battery Bad Battery Low Battery I
44. lk Key or the intercom softkey Taking an intercom call When you receive an internal call the screen displays the number of the calling Handset e Press green talk key or the answer softkey to answer the call 81B To hang up at the end of the call press the red OFF key or place handset in charger 35 Appendix Wiring Wiring Example Splitters B TV converter Cable Drop gaa aat New Cable Wire S New 2 way splitter One leg goes directly to the Gateway modem One leg goes directly to the IN on the next splitter Grounding Rod For optimum performance be sure to connect your Gateway to the first point the cable enters your home The splitter must be rated for at least 1GHz 36 Appendix FAQ Frequently Asked Questions Q A How does the Advanced Cable Gateway Work The Advanced Cable Gateway provides high speed Internet access as well as telephone voice and fax modem services for residential subscribers over a CATV cable TV infrastructure It does this by sending and receiving data voice on electrical frequencies not being used for television channels How do I get the system installed You can install the system yourself by following the instructions starting on page 5 of this user guide Consult your service provider if you need assistance or to arrange a professional installation Can I watch TV surf the Inter
45. ll During a call press the green key to alternate between speakerphone and normal handset use Ending Calls While you are on a call press the red key OFF key to end the call Note The screen displays the elapsed time of the call in hours minutes and seconds and the telephone number you dialed while you are on a call After a call ends the call summary will be displayed showing the length of the call in hours minutes and seconds Mute During a call press the Mute softkey to mute the microphone Press the UnMute softkey to resume normal conversation Note The Mute function is used to silence the microphone during a conversation You will be able to hear the caller but the caller will not be able to hear you until you press the UnMute softkey to resume the conversation When you hang up the telephone the feature will be canceled Using the Handset For the Earpiece press the UP Navkey to Call Volume raise volume i You can adjust the listening volume from the earpiece and speakerphone during a call While on a call press UP or DOWN of the NavKey or the Sidekey to adjust the volume Press the DOWN Navkey to lower volume Press the Sidekey UP or DOWN to adjust the Speakerphone volume Note After adjustment a volume bar will appear on the screen It will only be displayed for three seconds and the volume level will be saved automatically Handset Screen Icons As you move from screen to screen
46. lt POWER mo BATTERY DS US O ONLINE gm LINK Ee TEL POWER Power fu BATTERY Battery Back Up Level low full empty or no battery detected It DS US Cable DOCSIS State LED ON during start up operation O ONLINE Internet Active LINK Gateway ActivityLED ON when a PC is connected to the Ethernet port Ee TEL Voice Over IP Information Becoming Familar with Your Gateway and Handset Become Familiar with Your Gateway and Handset 2 Gateway Rear Panel EmGeeee CDE OL LD amr Do ITLTLTETD amar lt Back Up Battery Cover GERBER SESSE QOOSB200D 00080000 aooooEsD Sonos CHI EDHEINNILHD Coss eD GSS0002 a EIETIEIESEDD S866000 Q Ll g o H 0 0 U Q o m B r 0 o Q H i a Qo in mi g aomop0mmD lf aa O Power Input 120V AC 60Hz 0 5A Page USB RESET ETHERNET 1 ETHERNET 2 TEL CABLE TU USB RESET ETHERNET 1 ETHERNET 2 TEL To ring all connected Handsets short press or Add another DECT Handset to the Gateway press for more than 12 seconds PAGE OF Reset to factory settings press at power off keep pressing for 5 seconds while powering on the Advanced Cable Gateway USB USB 2 0 Connector master RESET Reset short press ETHERNET 1 Ethernet 10 100 BaseT RJ 45 Connector ETHERNET 2 Ethernet 10 100 BaseT RJ 45 Connector TEL Telephone RJ 11 Connector CABLE Cabl
47. meters E O Administration THOMSON images amp beyon 7 Gateway Status Telephony Rou Wireless eMTA Settings Basic Status This page displays information on the status of the cable modem s HFC and Status IP connectivity Frequency 405 000 MHz Power 13 5 dBmV SNR 39 5 dB Modulation QAM 256 RF Upstream Frequency 33 000 MHz Power 43 8 dBmV SNR 2560Ksym sec Modulation QPSK 2 CM Hardware The CM hardware is displayed on this page Administration THOMSON images amp beyond 7 Gateway Status Telephony Rou Wireless eMTA Settings Basic Hardware This page displays the CM and MTa event logs oats CM Hardware CM Hardware HW Revision O B BOOT Revision 2 1 80 Model Flash Part Download Revision unknown Software Revision 2 0 0alpha3 Serial number 87003804790087 MTA Hardware o MTA Serial Number 87003804790087 y 2 0 0alpha3 ACG905 ACG905 uw 30 Web Configuration 3 Event Log The CM event log is displayed on this web page Administration THOMSON images amp beyond 7 Gateway stat eMTA Settings Basic Event Logs This page displays the CM and MTa event logs CM Event Log CM Hardware Date Tme Event Level Event ID Description Event Log 03 03 2008 19 23 Critical 3 D3 0 DHCP WARNING Non critical field invalid in response Med 01 01 2000 00 02 Critical 3 R2 0 No Ranging Respnon
48. ndset 5 subscribed narrowband Subscribe a Handset Update Status Clear all Subcriptions tU 21 Web Configuration Gateway Router Web Page Group 1 LAN By default the DHCP server function for the LAN is activated LAN settings can be modified on this page With this function activated your cable company s DHCP server provides one IP address for your Gateway Your Gateway s DHCP server provides IP addresses to your PCs within the range of addresses specified in the DHCP range start and stop address fields A DHCP server leases an IP address with an expiration time For example to change the lowest IP address that your Gateway will issue to your PCs enter it into the DHCP Range Start Address box and then click Apply Administration THOMSON images amp beyond 7 Gateway Router LAN This page allows configuration and status of the optional internal DHCP server for the LAN LAN Network Configuration IP Address 19216801 Subnet Mask 255 255 255 0 DHCP Server Yes ONo DHCP Range Start Address 192 168 0 10 DHCP Range Stop Address 192 168 0 99 DHCP Lease Time 24h Note It is highly recommended that these setting not be changed 2 WAN This page displays information on the WAN parameters of the Gateway Administration THOMSON amp bi d images amp beyond Gateway TE Router WAN This page displays information on the WAN par
49. net and talk to my friends through the Advanced Cable Gateway at the same time Absolutely What if my Gateway has a problem Consult the troubleshooting appendix or contact your service provider Where can I get additional handsets and other accessories Refer to www thomson store com What do the LED lights mean Refer to the light information in Activate the Advanced Cable Gateway section page 14 For even more detail refer to the Lights Guide section in Troubleshooting page 41 37 Appendix Troubleshooting Troubleshooting You can correct most problems you have with your Gateway by consulting the troubleshooting list that follows I can t access the Internet using a personal computer connected to the Gateway with an Ethernet cable 1 If the Gateway POWER light is NOT illuminated either the Gateway is not getting power or the Gateway is not working properly e Verify the power cable is connected correctly to the Gateway and a wall socket e Verify the wall socket has power by plugging in another device that you know works such as a lamp e Try unplugging the power cable from the wall socket and Gateway and plug it in again e If none of these make the POWER light illuminate contact your service provider for assistance 2 If the Gateway POWER light is illuminated and the DS US ONLINE and LINK lights are flashing simultaneously the Gateway is updating software automatically and you must wait for this to comple
50. nitialization DS US Normal AC Power Failure __ OR Error if Blinking persists Initialization Normal AC Power Failure OR Error if persists LINK Ethernet Ethernet WiFi Link Wi Fi Link No Ethernet Nocthemet WiFi Link Wi Fi Link Ethernet ethemet WiFi Tate Wi Fi Traffic pot All Lines Good Telephone Inge One or Mare J lephones Wi Fi Light Indicators on the Front Side of the Card After the WiFi card is inserted and the Advanced Cable Gateway is plugged back into the power outlet you will know that the connection is successful when the PWR LED on the front of the Wi Fi Card shows a green light AIso when you first turn the Gateway back on the Link LED will blink a green light fast when the card connects to the network sucessfully it will blink slowly WiFi Card LEDs Link o PWR F tU 14 Activating Services Step 7 Setup Wireless Access for Your Laptop PC or Other Device Wi Fi on you Advanced Cable Gateway is preconfigured with a network name SSID and WPA key a security password to prevent others access to your wireless network This information is printed on the label on the outside of your Gateway as shown in the diagram to the right In order to take advantage of the Wi Fi connection available to you with the Gateway you will need to MODEL ACG 905 C setup your computer Setup will be different depending on the year brand model and installed software of
51. o 4 minutes for the confirmation screen e Your Handset is now registered Note If you already have 5 handsets registered and you want to swap one of them you must remove that handset from your list of registered phones De Register it before installing the replacement handset b Selecting a Base Each Handset may be registered to 4 different Gateway bases If you register your handset with a non Thomson Advanced Cable Gateway base you will not be able to access the data functions To change base e Select Menu by pressing the softkey e Select the settings icon and confirm e Select Registration and confirm e Select Select Base and confirm e Select the number of the base using the up and down navigation keys 1 to 4 and confirm e The bases to which the handset is registered are identified by the Green Ball located to the left of the Base number c De Registering a Handset Handsets can only be de registered from another Handset e Select Menu by pressing the softkey e Select the settings icon and confirm e Select Registration and confirm e Select De Register and confirm e Enter the secret system PIN 0000 by default and confirm e Using the up and down navigation keys select the Handset to be de registered and confirm d Making Taking an Intercom Calls Making an intercom call e On the keypad select the number of the internal Handset you want to call 7 to 5 then press the green ta
52. ptop Wireless PC or Other Device for how to do this If you do not see any wireless networks try unplugging the Gateway power cable from the wall socket and plug it in again wait for the DS US and ONLINE lights to stop blinking If you still see no wireless networks consult your service provider If you see your wireless network SSID name printed on the Gateway product label or a custom name you assigned then verify your wireless device is correctly connected to the Gateway wireless network by following the steps in the section Set up Wireless Access for Your Laptop Wireless PC or Other Device Note if you try to connect to your wireless network but after entering the security key the connection is refused then you must verify the network key by using the web manager This is explained in the section Access and Change Gateway Advanced Settings If you see a wireless network but not yours you can verify if the network SSID name was changed by using the web manager explained in the section Access and Change Gateway Advanced Settings e If you are unable to get wireless Internet access by any of these methods consult your service provider All of the lights on my Gateway are flashing in sequence This means the Advanced Cable Gateway is automatically updating its system software Please wait for the lights to stop flashing The updating process typically lasts less than one minute Do not remove the power supply or
53. rk name of SSID e Enable MAC address filtering by using the Access control list features e Choose WPA WPA2 encryption See the 802 11b g Security Web Page discussion on the next page for details 1 802 11b g Basic Web Configuration To set the basic configuration for the wireless features click Basic from the Wireless menu Note These must match the settings you make on your wireless eguipped PC on the LAN side The SSID is your Network Name 3600181B e Change the default to a name of your choice up to 32 characters long e The wireless radio in your Gateway can be completely de activated by changing Interface to Disabled e Click the Apply button to save your settings ISON images amp beyond THOM Gateway Administration Router Wireless eMTA Settings Basic Security Access Control Wireless Status Telephony 802 11b g Basic This page allows configuration of the Access Point parameters including the SSID and channel number Interface Wireless MAC Address Network Name SSID New Channel Current Channel Data Encryption Mode Enabled Y 00 19 df 80 00 68 ACG Welcome The Gateway Wi Fi radio frequently transmits a beacon signal which can contain this network name SSID The network Type is Open so your SSID is included in that beacon and is therefore detectable by any nearby wireless equipped PCs in the area Setting Interface Wireless Mac Address Network Name SS
54. s Web Pages Refer to www thomson store com for information about purchasing additional handsets amp batteries If Enabled by your service provider Computer Requirements For the best possible performance from your Advanced Cable Gateway your personal computer must meet the following minimum system requirements IBM PC COMPATIBLE MACINTOSH CPU Pentium preferred Power PC Sie Windows NT 2000 Me XP Vista Linux Mac OS 10 4xor higher Video VGA or better SVGA preferred VGA or better SVGA built in preferred 10BaseT or 100BaseT 10BaseT or 100BaseT Ethernet An Ethernet card makes it possible for your computer to pass data to and from the internet You must have an Ethernet card and software drivers installed in your computer You will also need a standard Ethernet cable to connect the Ethernet card to your Advanced Cable Gateway included with your Gateway Software A TCP IP network protocol for each machine Microsoft Internet Explorer 6 0 or later or Mozilla Firefox Note The minimum requirements may vary among different cable companies 3660181B Before You Start Advanced Cable Gateway Box Contents Y Guy Se ld Wi Fi Card User Guide on CD J Power Cord Battery DECT handset TH 58 with Dock Rechargeable Batteries DC adapter for DECT handset Become Familiar with Your Gateway and Handset 1 Gateway Front Panel o
55. s the Gateway web pages next time Note The default User Name is leave the field blank The Password is admin The user name and password can be a maximum of 15 characters and are case sensitive Administration THOMSON images amp beyond 7 Gateway status Tele Status Password This page allows administration of access privileges and the ability to restore factory defaults to the system Software User Name Password FERRA Re Enter Password Connection Password Apply D 20 Web Configuration Gateway Telephony Web Page Group 1 Base This page displays information on the DECT Handset base station Administration THOMSON images amp beyond 7 Gateway Status Telephony Router Wireless eMTA Settings Telephony Base This page displays information on the DECT base system Base Information Standard Specification Compliant PacketCable 1 0 Software Version 1249 EEPROM Revision 64 00FS400930 Handsets 2 Handsets This page displays information on the DECT Handsets subscribed to the Gateway Administration THOMSON images amp beyond y Gateway Status Telephony er Wireless TA Settings Telephony Handsets This page displays information on the DECT handsets Base Subscribed Handsets Handset 1 subscribed narrowband Handsets Handset 2 subscribed narrowband Handset 3 subscribed narrowband Handset 4 subscribed narrowband Ha
56. se received T3 time out 01 01 2000 00 02 Critical 3 Tio SYN Timing Synchronization failure Failed to acquire QAM QPSK 4 CM State This page shows the current state of the cable modem Administration THOMSON images amp beyond gi y y Gateway atus eMTA Settings Basic CM State This page displays the state of the CM MTA CM Hardware CM State Operational Docsis Downstream Scanning Done Docsis Ranging Done Docsis DHCP Done Docsis TFTP Done Docsis Data Reg Complete Done Telephony DHCP Completed Telephony Security Disabled Telephony TFTP Completed Telephony Reg with Call Server L1 Operational L2 Operational Event Loc CM State uw 31 Appendix Customizing Your Handset Additional Information Customize Your Handset Setting Menu While in the home screen press the menu softkey Select the settings icon to access the settings menu of the phone CONFIRM When working in the screens on your handset there are two ways to confirm your selections In most screens you will use a softkey for OK but if that is not available use the Select key located in the center of the navigation key The menu structure is as follows External Calls choice of 6 ringtones Ring Tone Internal Calls choice of 6 ringtones l Ring Tone Ring Volume Key Beep on off Low Battery on off Out of Range on off Notifications on off Beep Tone
57. ser HTTP is used by servers and clients to communicate and display information on a client browser Hub A device used to connect multiple computers to the Advanced Cable Gateway IP Address A unigue 32 bit address assigned to every device in a network An IP Internet Protocol address has two parts a network address and a host address This modem receives a new IP address from your cable operator via DHCP each time it goes through Initialization Mode Key exchange The swapping of mathematical values between entities on a network in order to allow encrypted communication between them MAC Address The permanent identity for a device programmed into the Media Access Control layer in the network architecture during the modem s manufacture Network Driver A file that is loaded on the computer to allow the computer to recognize the Ethernet card or USB port NID Network Interface Device The interconnection between the internal house telephone wiring and a conventional telephone service provider s eguipment These wiring connections are normally housed in a small plastic box located on an outer wall of the house It is the legal demarcation between the subscriber s property and the service provider s property PacketCable A project with the objective of developing a set of necessary telephony specifications and operations support interface specifications for Advanced Cable Gateways and associated eguipment used over the DOCSIS based cable
58. set into its receptacle on top of the Dock Once installation is complete you should leave the phone on the charger for at least 5 hours before using it in order to maximize battery performance and life 10 Connect Cables Step 5 Connecting Cables Connections Overview Wireless Ce Connections Ls TV Wi Fi computer A Cable Connections Advanced Cable Gateway a Handset Ief with dock tie cable splitter Telephone computer 1 l Connections Ethernet Connections a computer 2 Important Information Your cable company should always be consulted before installing a new cable outlet Do not attempt any rewiring without contacting your cable company first 11 Connect Cables Connect One or Two Computers with Ethernet Cables Make the connections to the modem in the following seguence Connect one end of the coaxial cable to the cable connection on the wall and the other end to the CABLE connector on the Advanced Cable Gateway Connect one end of the power cord into the 120V 60Hz 0 5A socket on the Gateway and the other end into the power plug in the wall Connect one end of the Ethernet cable straight wired see below to the Ethernet port on the back of your computer and the other end to the ETHERNET port on the Gateway Note The Gateway is equipped with two Ethernet ports T
59. sts on specific port numbers to reach web servers FTP servers mail servers etc so they can be accessible from the public internet A table of commonly used port numbers is also provided Application Name Source Port s IP Address Destination Port HTTP 80 TCP 192 168 0 5 80 y l o Both 0000 O H Forward Apply Cancel Remove All This page allows you to specify up to 9 such rules The IP address can be entered multiple times with different ports For example to specify that outsiders should have access to an HTTP server HTTP on port 80 HTTP port and Protocol TCP HTTP runs over TCP e Create 1 rule with that address and with Source Port 80 and Destination Port 80 HTTP port and Protocol TCP HTTP runs over TCP e Click on to enter this rule e Click apply to validate the configuration e This will cause inbound packets that match to be forwarded to that PC rather than blocked Buttons and are used to add and remove a rule Button apply is used to validate the rules entered Button cancel is used to cancel the last action Button remove all is used to remove all the rules List of common applications and ports they use e AUTH port 113 e POP3 port 110 e DNS port 53 e PPTP port 1723 e FTP port 21 e SMTP port 25 e FTP_DATA port 20 e SSH port 22 e FTP_SRV ports 1024 to 65535 e TELNET port 23 e HTTP port 80 e TFTP port 69 e HTTPS port 443 e VNC port 5900
60. te Do not remove the power supply or reset the Gateway during this process e lf the condition persists contact your service provider 3 If the Gateway POWER light is illuminated and the LINK light is off there is no connection to the Internet e Verify the coaxial cable is correctly connected to the Gateway and the cable wall connector e Verify you are using a standard RG 6 coaxial cable and the connectors on both ends are not loose or improperly connected to the coaxial cable e Try unplugging the Gateway power cable from the wall socket and plug it in again wait for the DS US and ONLINE lights to stop blinking e If none of these make the LINK light illuminate or flash contact your service provider for assistance 4 If the Gateway POWER light is illuminated and the LINK light is on or flashing the Gateway has connection to the Internet but there is some problem transferring that connection to your personal computer e Verify the Ethernet cable is correctly connected to the Gateway and your personal computer e Follow instructions provided with you personal computer to verify the personal computer has Tz an Ethernet card installed 2 the appropriate drivers installed 3 the Ethernet card is activated and functioning properly this is often found under a menu called Network Connections e Try rebooting your personal computer e Try unplugging the Gateway power cable from the wall socket and plug it in again wait for the DS U
61. than Two Computers with Ethernet Cables 13 Connect Telephone or Fax with Standard Analog Phone Line 13 Step 6 Activate the Advanced Cable Gateway 14 Step 7 Set up Wireless Access for Your Laptop Wireless PC or Other Device 15 Step 8 Become Familiar with the Handset Operation 16 18 Additional Options Access and Change Gateway Advanced Settings 19 31 Customize Your Handset 32 35 Add Additional Handsets up to 5 35 Order Additional Handsets up to 5 supported and Approved Rechargeable Handset Batteries Visit www thomson store com Wi Fi Installation Step 1 Install the Wi Fi Card The Advanced Cable Gateway is ready to support Wi Fi and comes with a card Follow these instructions for installation WARNING The Gateway must be unplugged from the wall socket before you attempt to install the Wi Fi card e FRONT of Wi Fi card this side must face you during insertion 4 O Link O PWR BACK of Wi Fi card Remove the protective cover over the Wi Fi slot located on the upper right hand side of the Gateway 0 Slot for Wi Fi with cover removed CL Cover for Wi Fi slot removed o Make certain that the front of the Wi Fi card is facing you Insert the Wi Fi card in the slot as far as it will go without forcing it Step 2 Install the Gateway Battery Charging and Batteries Should the electricity go out this will
62. trol eMTA Settings Basic Web Page Group 1 Status 2 CM Hardware 3 Event Log 4 CM State Additional Information Customize Your Handset Setting Menu 1 Ring Tone 2 Time 3 Phone Settings 4 Call Lists 5 Using Your Gateway With Multiple Handsets Wiring Example Freguently Asked Ouestions Troubleshooting Lights Guide FCC Declaration of Conformity and Industry Canada Information 43 FCC Declaration of Conformity for Handset Service Information Glossary Index Contents 19 20 20 20 20 21 21 21 22 22 22 22 23 24 25 26 26 26 26 27 28 29 30 30 30 31 31 32 32 33 34 34 34 35 36 37 38 41 44 45 46 47 About your Advanced Cable Gateway Key Features Thank you for choosing the ACG905 the new generation of Thomson Gateways with enhanced functionalities The Advanced Cable Gateway offers the following services e Multi Line Capability Up to 5 Handsets e Access to Voicemail Address Book News Weather and other features via your Handset s varies depending upon offerings from your service provider e Built in router functionality for home networking e Wi Fi Main Technical Characteristics e DOCSIS 2 0 and PacketCable 1 5 Compliant e Built in DECT Technology e Wireless Add On Wi Fi Card included e 2 Ethernet Ports 1 USB2 0 and 1 RJ11 Telephone Line e Battery back up e Security Through Built In Firewall and WEP WPA WPA2 BPI Protocols e Easy Access to Advanced Diagnostic
63. uipment into an outlet on a circuit different from that to which the receiving antenna is connected If these measures do not eliminate the interference please consult your dealer or an experienced radio television technician for additional suggestions Also the Federal Communications Commission has prepared a helpful booklet How To Identify and Resolve Radio TV Interference Problems This booklet is available from the U S Government Printing Office Washington D C 20402 Please specify stock number 004 000 00345 4 when ordering copies NOTICE The changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Hearing Aid Compatibility HAC This telephone system meets FCC standards for Hearing Aid Compatibility Licensing Licensed under US Patent 6 427 009 FCC RF Radiation Exposure Statement This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body This transmitter must not be co located or operated in conjunction with any other antenna or transmitter 44 Appendix Service Service Information If you purchased or leased your Advanced Cable Gateway directly from your cable company then warranty service may be provided through your cable provider or its authorized repr
64. used Use a strong passphrase which combines letters and numbers The alphanumeric character set consists of the numbers 0 to 9 and letters A to Z THOMSON images amp beyond y Administration Wireless 802 11b g Security This page allows configuration of the security WEP key or WPA passphrase Security WPA2 PSK AES Y Security WPA Passphrase 6eoooeooeeoo Click on apply WPA2 PSK AES authentication and encryption The authentication uses a 4 way handshake to check wether the Pre shared Keys PSKs are identical Advanced Encryption Standard is the state of the art encryption mechanism which provides the highest form of security for home users Other security modes available WPA PSK TKIP This is the default security mode Temporal Key Integrity Protocol TKIP is used for dynamic encryption of the data WEP Open and WEP Shared If one of these security modes is chosen you have to enter a 128 bits encryption key Encryption Key 128 bits The key used for WEP is a 128 bit hexadecimal 0 9 A F key The key is composed of 26 hexadecimal characters Web Configuration 3 Access Control This page allows you to ensure security by setting an access control to the Access Point AP Access control is done on client s MAC addresses Administration THOMSON images amp beyond Wireless 802 11b g Access Control This page allows configuration of Access Control to the AP as well as status on th
65. with up to 5 handsets Electrical Connection Powered from charger or direct to handset black power adapter unit Input 100 240V AC 50 60 Hz Output 5V DC 200 mA Rechargeable Battery 2 x 1 2V 750 NIMH rechargeable batteries Operating Temperature Range 30 121 F 0 50 C Varies according to environment Additional rechargeable batteries available at www thomson store com Safety Recommendations Using Equipment Safely Gateway Your Advanced Cable Gateway has been manufactured to meet American safety standards but care must be taken to ensure proper performance It is important that you read this booklet completely especially the safety instructions below If you have any doubts about the installation operation or safety of the Gateway please contact your Customer Service Avoiding the Risk of Electric Shock e Disconnect the Gateway from the power source before you connect the Gateway to or disconnect it from any other equipment Avoid any contact with the power source which can be lethal or cause severe electric shock e Do not remove the cover of the Gateway Should the Gateway fail contact Customer Service for repair or service e Do not insert anything into any opening of the case e Do not block the Gateway s ventilation slots do not place it on unstable surfaces like carpets e Do not put anything on the Gateway which might spill or drip into it e g lighted candles or liquid containers Do not splash it with

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