here - Gift cards
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1. security feature in the form of a PIN under a scratch panel If it is not already visible when the card is presented to you for payment the PIN must be revealed by the customer in order to complete the payment process Please treat this card as cash It cannot be replaced if lost or stolen This card once activated may be redeemed for purchases at ore cannot Mitre 10 or Mitre 10 Mega st It ot be exchanged f h Gl The fund ilable will be fied on request t time of p hange is giv d any balance that th STATION ly be used in whole or in part against future purchases t Mitre 10 or Mitre 10 Mega st urchase on the card can o at Mitre 100 e ega stores Card value expires 12 months after MITRE 10 purchase or last recharge Any balance that remains on the card after expiry MITRE 16 MEGA will not be available for use Check your card balance at www giftstation co nz Balance expires 12 months after purchase or last recharge Example gift card back This card is redeemable at all Mitre 10 stores MITRE 19 MITRE IO MEGA xample display backer front card value expires 12 Date Purchased eke months after purchase M ITR E 1l Cs Example gift card front Example display backer back Gearing up for Gift Station cards The process for accepting a Gift Station gift card as payment is the same as accepting a credit card The transaction contacts the Gift Station host via Paymark ETSL or the ANZ in order2. Guide to accepting Gift Station gift cards as payment Release date 23 April 2010 lt e ae Introduction This is your guide to recognising and processing your Ezi Pay powered Gift Station cards as payment in store Please read it carefully If you re unsure about any part of the processes described in this guide please do not hesitate to contact us at the earliest opportunity Revisions Revisions in this document include information on processing transactions if you use the ANZ as your transaction provider Contact details For technical assistance with processing gift card transactions please contact Ezi Pay customer care Phone 0800 960 000 Fax 0800 961 000 Online WWW ezipay co nz Post PO Box 2533 Shortland Street Auckland Recognising a Gift Station gift card Gift Station gift cards are credit card sized plastic cards When displayed on the Gift Station they re attached to a cardboard display carrier with a mexican hat holder This allows them to hang on the stand The display carrier is constructed to allow the gift card to be activated without detaching it That means the gift card may reach you for payment still attached to the backer or on its own Only the gift card is required for payment Like credit or Eftpos cards Gift Station gift cards have a magstripe on their reverse Just above the magstripe is the card number and to the right of this there is an added
3. SL terminal To redeem a Gift Station card on an Paymark Eftpos terminal follow the same procedure as you do to accept a credit card payment with PIN Swipe the Gift Station gift card Select PURCHASE Key in amount and press ENTER Advise the customer to select CREDIT when prompted for account The terminal will prompt the user to enter the PIN number Enter the 4 digit PIN number printed on the back of the card under the scratch panel and press ENTER or OK depending on the terminal type If there are sufficient funds on the card the terminal will respond ACCEPTED The printed receipt will confirm acceptance and the new card balance will appear at the foot of the receipt see example receipt on following page If there are insufficient funds on the card the terminal will respond DECLINED and the card balance will appear at the foot of the receipt If the card has never had any funds loaded to it the terminal will respond CARD NOT ACTIVATED Continued On a point of sale system with the Ezi Pay dll software Some point of sale systems have dedicated software designed to issue and redeem Gift Station cards If you are using one of these systems please check your POS provider s user manual for instructions on operation Example receipt On a Nurit terminal Redeem with PIN Your Store Name Swipe the Gift Station gift card Your Store Address Select REDEEM WITH PIN Thixexempleshaws Ter
4. lets are available to you via email on a daily weekly or monthly basis Receiving these is optional Please contact your head office or Ezi Pay on 0800 960 000 to subscribe to transaction reports Statements Statements are supplied to redeeming outlets or their head office via email every two weeks These summarise redemption traffic for the previous period Payments Payments are made from the Gift Station to redeeming retailers on the 14th and 28th of the month or nearest following business day Payment is made by direct credit to your nominated bank account Payment periods are 14th Payment for transactions for the previous 14th 27th period 28th Payment for transactions for the previous 28th 13th period
5. low gift card transactions to proceed Contact the Paymark helpdesk on 0800 800 962 or the ANZ helpdesk on 0800 338 767 to bring your system online Declined any other message Please contact Ezi Pay customer care on 0800 960 000 Frequently asked questions Where is the Gift Station New World Pak n Save Paper Plus Liquorland Civic Video Life Pharmacy and Take Note stores nationwide as well as in selected Four Squares How is my terminal updated to accept Gift Station gift card payments We register the terminal ID with Paymark or the ANZ to be able to process gift cards All you need to do is log on Do we get a transaction report You may opt to receive daily weekly and monthly reports via email sent to the report email address provided Are the Gift Station gift cards rechargeable Yes the cards can be recharged at any outlet that sells them The minimum and maximum available top up amounts are printed on the card backing Does the card have an expiry date Yes most cards expire 12 months after purchase or last recharge The period of validity is listed on the back of each card Once the balance on the card has expired the card itself can still be recharged making the new balance available for a further 12 months How does a customer know how much money is on a gift card The user can check their balance at www giftstation co nz Some terminals also support balance enquiry function and the current balance is printed on
6. minal Id 00000000 Enter amount a 70 Paper Plus gift Transaction No 211 The terminal will prompt the customer to enter the 4 digit card redeemed for Time 01 Oct 07 15 18 i 38 99 leaving a PIN number printed on the reverse of the card under the Rea ye o Card 000000 0000 scratch panel Paper Plus Gift Card If there are sufficient funds on the card the terminal will respond Amount 38 99 ACCEPTED The printed receipt will confirm acceptance and the new Balance 31 01 card balance will appear at the foot of the receipt ACCEPTED If there are insufficient funds on the card the terminal will respond DECLINED and the card balance will appear at the foot of the receipt If the card has never had any funds loaded to it the terminal will respond CARD NOT ACTIVATED What happens if The wrong PIN is entered The Gift Station uses a PIN as added security against the fraudulent use of gift cards The Ezi Pay system allows the user three attempts at entering the card s PIN number correctly Following three in correct attempts the card will be disabled for 12 hours After 12 hours the card may be re presented for payment The balance available on the gift card is insufficient to pay for the customer s purchase If the amount requested exceeds the available balance on the card the transaction will decline with a DECLINED INSUFFICIENT BALANCE message The card balance will be printed on the receipt The cu
7. stomer may then pay by split tender tendering the balance via an alternate payment method prior to re presenting the Gift Station gift card It is important that you complete the transaction for the balance owing before completing re present ing the gift card Should you process a Gift Station part payment only to find that the customer s Eftpos or credit card payment for the balance declines you may need to reverse the gift card transac tion if no alternate payment is available You can void the gift card transaction by contacting Ezi Pay customer care on 0800 960 000 A charge for this service may apply gt Terminal messages Accepted The transaction is complete and the transaction amount has been deducted from the gift card An updated gift card balance is printed on the receipt Declined Insufficient Balance The amount requested is higher than the available balance on the card Declined Te or Transmission Error There is a local network problem affecting your system In this situation it is likely that your Eftpos system will also not be working If you cannot make an Eftpos transaction contact the Paymark helpdesk on 0800 800 962 or the ANZ helpdesk on 0800 338 767 If you can make an Eftpos transaction but not accept a Gift Station gift card as payment please contact Ezi Pay customer care on 0800 960 000 Declined Service Not Available Your system is operating in OAV Offline mode which does not al
8. the receipt with every purchase transaction What if a customer spends less than the card value Process the transaction the remaining balance on the card will be printed on the receipt Do not give change as the card remembers the remaining balance which is available for future use Continued What happens if the customer attempts to purchase an item for more than the value loaded on the card The receipt from your terminal will read DECLINED and will display the card balance The typical solution is to accept payment by split tender ensuring you accept the balance via the alternate payment method before re presenting the gift card Can Gift Station Cards use card not present functionality No The sequence number printed on the reverse of the card is not the complete number required for a card not present transaction Can Gift Station cards be redeemed when the Eftpos system is offline No The Eftpos system must be online in order for the available card balance to be verified For your protection Gift Station cards will not operate in an offline environment Additionally for the same reason manual card transactions cannot be performed Settlement payment and reports Settlement Gift Station transactions appear on your daily transaction report as a line item the same as credit card transactions The description will read Gift Station or Ezi Pay Reports and payments Redemption reports for out
9. to verify the available balance on the gift card presented to you and returns an accepted or declined notification In order to redeem Gift Station cards through your Eftpos or point of sale system you must first activate Ezi Pay s service on your terminal We ve previously contacted you for your terminal ID and have supplied it to Paymark or to the ANZ as applicable All you need to do to activate the service is perform a log on to the Paymark or ANZ network Redeeming Gift Station gift cards On an ANZ terminal To redeem a Gift Station card on an ANZ Eftpos terminal follow the same procedure as you do to accept a credit card payment with PIN Swipe the Gift Station gift card Select PURCHASE Key in amount and press ENTER Advise the customer to select CREDIT when prompted for account The terminal will prompt the user to enter the PIN number Enter the 4 digit PIN number printed on the back of the card under the scratch panel and press ENTER or OK depending on the terminal type If there are sufficient funds on the card the terminal will respond ACCEPTED The printed receipt will confirm acceptance and the new card balance will appear in the middle of the reciept If there are insufficient funds on the card the terminal will resoond DECLINED and the card balance will appear in the midde of the reciept If the card has never had any funds loaded to it the terminal will respond CARD NOT ACTIVATED On a Paymark ET
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