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Phaser 550 Color Printer User Manual

1. 9317 08 2 If you have no other connections to make turn immediately to Turning on the printer on page 2 24 2 22 Phaser 550 Color Printer Getting Set Up 2 PhaserShare network and serial connections To obtain serial or network connections one of the optional PhaserShare cards must be installed in the printer A PhaserShare card can be purchased initially with the printer or later as a separate upgrade kit If purchased initially you will find the network manuals PhaserShare Network Cards and Software System Administrator User Manual and PhaserShare Status Software User Manual included in the box with your printer PhaserShare network interfaces offer high performance and flexible workgroup connectivity All data input ports and network protocols are simultaneously active Print jobs are processed on a first come first served basis To order the optional hardware contact your local Tektronix reseller or call Tektronix toll free in the United States at 1 800 835 6100 For detailed information on configuring and using the printer on networks refer to the PhaserShare Network Cards and Software System Administrator User Manual SCSI connections The SCSI port is used for connecting these optional peripheral devices m External font disk optional Refer to Adding a hard disk for font storage on page B 5 for information on installing a hard disk m Phaser
2. Ae A 3 S 9317 51 7 Compare the printer s current density settings on the Color Calibration Page with the color density samples on the Phaser 550 Quick Reference Card Place the Color Calibration Page on at least 2 sheets of clean white paper in a well lighted area Align the hole in the cyan color density sample on the Phaser 550 Quick Reference Card over the cyan column on the Color Calibration Page Decide which block on the Color Calibration Page most closely matches the density of the cyan sample on the Quick Reference Card Make a note of the value 10 to 10 associated with that block d Repeat Steps a through for each color e Reprint the Color Calibration Page to check the adjusted density User Manual 3 15 3 Printing 8 Adjust the density using the Calibrate Colors menu in the front panel Refer to the table on page 3 17 for information on these settings 9 After changing the density setting for any or all of the colors reprint the Color Calibration Page which shows the following m The dashed line enclosure reflects the changes you made to the settings In this example the density for each color is set to a different value Color Calibration Page Cyan Magenta Yellow Black 10 When you finish adjusting the colors press the button until the front panel displays Ready 3 16 Phaser 550 Color Printer 9317 53 Printing 3 The following table sh
3. Follow the instructions in Installing the printer s software on page 2 28 to install the PPD printer description files Select one of the standard options to automatically install all of the printer s software or select the PPD files for drivers and applications option Open the Chooser Select the LaserWriter 8 driver icon Select your printer from the list Still in the Chooser click the Setup button to see a list of options In the dialog box that appears click the More Choices button to see the full range of options Do not use the Auto Setup button errors can occur with the PPD files Continue with this procedure to properly set up the driver Click the Printer Info button then click the Update info button in the next dialog box Record the information on PostScript Version and Total Memory Installed you will need this information later Click OK Click the Select PPD button the Printer Descriptions folder in the Extensions folder inside the System Folder is displayed User Manual 2 45 2 Getting Set Up 11 Highlight one of the following PPD files you installed in Step 2 and click Select m Use the TK550171 PPD file with the standard version of the printer m Use the TK550391 PPD file with the extended features configuration of the printer Note Ifyou are not sure whether your printer has the standard configuration or the extended features option print the startup page from the Help Pages men
4. If printing on transparencies and your printers has a Lower Tray Assembly make sure that the transparency tray is installed in either the upper or middle tray slots Clean the paper feed rollers and paper pick rollers See page 4 26 for instructions Media is picked but does not advance Check the front panel if it reads Wrong media in tray check that the paper is loaded in the paper tray or transparencies are loaded in the transparency tray Frequent media jams Make sure that you use a high quality laser paper 75 105 g m 20 28 Ib paper in the media trays and 60 120 g m 16 32 lb paper with manual feed Refer to All about media on page 3 20 for more information Use only Tektronix transparencies that are listed on the supplies information sheet Tektronix does not guarantee the results of non Tektronix transparencies in Tektronix printers Make sure that the media is installed under the hooks at the front of the media tray Do not overfill the media tray as indicated by the red line on the right side of the tray Clean the paper feed rollers and paper pick rollers See page 4 26 for instructions Phaser 550 Color Printer Troubleshooting 6 Problems with image size and position Off set images Check your application for correct image sizing Cut off images Check your application for image sizing Make sure that you are using a Phaser 550 PPD file and have selected the correct page size If you
5. 6 34 loading 2 18 3 29 ordering 5 1 5 2 picking errors 6 24 selecting 3 24 tray selection 3 23 troubleshooting black and white prints instead of color 6 28 bleeding colors 6 15 can t make a print 6 20 clearing media jams 6 30 configuration page A 6 cut off images 6 25 dark vertical line 6 17 fine line detail missing 6 14 fingerprints 6 16 frequent paper picking errors 6 24 image shifts Macintosh 6 25 image size and position 6 25 light spots 6 16 light vertical line 6 14 margins incorrect Macintosh 6 25 media jams 6 24 media problems 6 24 off set images 6 25 paper picking errors 6 24 power light blinks but file doesn t print 6 22 print job does not finish 6 23 print quality problems 6 26 printer doesn t appear in the Chooser 6 22 Printer Error 6 19 print quality 6 26 prints show streaks or spots 6 27 repeating light spot 6 12 startup page prints when disabled 6 29 streaks or spots 6 27 test print A 2 verify communications 6 20 TrueType fonts 1 3 3 32 turning on the printer 2 24 U UNIX workstations 3 5 downloading files 6 3 installing printer software 2 47 unpacking 2 2 upgrade kits B 1 adding memory B 2 Ethernet B 1 LocalTalk support B 1 ordering B 1 serial support B 1 Use Printer Settings 3 12 user replaceable components 4 2 installing 2 8 2 10 2 12 orderinging 5 2 replacing 4 2 using a Windows printer driver 3 3 using EuroHAL 6 5 using the automated fax systems 6 4 utilities 3 7 CD ROM 2 1
6. If your network is running TCP IP and you have a World Wide Web browser such as Netscape or Mosaic you can use this browser to view printer status and select printer features Refer to the PhaserShare Status Software User Manual for complete information User Manual 3 9 3 Printing Print quality modes FastColor Produces the fastest full color output at 600 x 600 dpi nearly 5 pages per minute ppm When printing raster image data or color graphics this mode provides excellent output using CMY toners Not recommended for documents containing large amounts of black text Standard The default setting at 600 x 600 dpi This is the best general purpose mode for full color printing Prints at nearly 4 ppm color and 14 ppm monochrome depending on the size and complexity of the image You can get faster throughput with more memory installed Enhanced This mode produces high quality color prints at 1200 x 600 dpi It provides more detail and clarity in scanned images and prints at nearly 4 ppm color and 14 ppm monochrome This print quality mode requires that a minimum of 16 Mbytes of additional RAM be installed for a total of 24 Mbytes You can get faster throughput with more memory installed Premium This mode produces the highest quality color prints at 1200 x 1200 dpi It provides near photographic detail and prints about 2 ppm This print quality mode requires that a minimum of 16 Mbytes of additional RAM be installed for a t
7. N mode Not used 11 Data6 29 Host C mode Positive true data input N mode Not used A 14 Phaser 550 Color Printer Parallel port signal descriptions cont d Technical Notes A Pin Signal mode names Return Signal Description Compatibility Nibble pin source 12 Data7 30 Host C mode Positive true data input N mode Not used 13 Data8 31 Host C mode Positive true data input N mode Not used 14 ninit nHostRTS 32 Host C mode Negative true reset interface N mode Not used 15 nStrobe HostClk 33 Host C mode Negative true transfer data into printer input latch on rising edge N mode Negative true transfer Extensibility Request value into printer input latch on rising edge 16 nSelectin 1284 Active 34 Host C mode Negative true select printer N mode Used in conjunction with HostBusy for 1284 hardware handshaking 17 nAutoFd HostBusy 35 Host C mode Not used N mode Used in conjunction with 1284 Active for 1284 hardware handshaking 18 Host Logic High Host Positive true host signals valid Negative true host signals invalid 36 Peripheral Logic High Printer Positive true printer on Negative true printer off User Manual A 15 A Technical Notes Specifications Temperature Operating 10 C to 32 5 C 50 F to 90 5 F Best Print Quality 15 C to 25 C 59 F to 77 F Non operating 0 C to 40 C 32 F to 104 F Storage without paper transparencies o
8. To return to the top level of the menu press the Exit button until the printer displays the Ready message User Manual A 5 A Technical Notes Printing the configuration page The configuration page contains a variety of information especially useful for network installation and troubleshooting There are two ways to print the configuration page m Use the printer s front panel menu 1 While the Ready message is displayed press the Menu button The printer displays the first item in the menu Help Pages lt gt Menu 2 Press the Menu button to access the Help Pages The following message appears Test Print lt gt Print 3 Press the left arrow lt or right arrow gt buttons until the following message appears Configuration Page lt gt Print 4 Press the Print button to print a configuration page m Send the PostScript language file to the printer See the PhaserShare Network Cards and Software System Administrator User Manual or the Phaser 550 Drivers and Utilities Printing Reference for more information on the configuration page 5 until the printer displays the Ready message A 6 Phaser 550 Color Printer Technical Notes A Printing the front panel menu map The front panel menu map provides a convenient navigation aid for quickly determining the location of menu items The menu map can be printed from the front panel it is also available in Chapter 7 1 While the Rea
9. application m PPD files for drivers and applications installs the following m 17K550171 PPD PostScript printer description file for use with the standard version of the printer m 1K550391 PPD PostScript printer description file for use with the printer s extended features option m PDF file for QuarkXPress Phaser 550 PDF PostScript printer description file for use with QuarkXPress m Phaser 550 GX printer driver printer driver for use with QuickDraw GX and System Software 7 5 The Phaser 550 Drivers and Utilities Printing Reference provides detailed software installation procedures and complete information on using the software with your printer User Manual 2 41 2 Getting Set Up 2 42 Using the installer to load software To install the printer s software follow this procedure 1 Disable virus detection software before starting the Installer application m Restart the Macintosh while holding down the Shift key to start the computer with extensions off or refer to the virus software s documentation for instructions Insert either the Printer Software for the Macintosh diskette or Phaser 550 CD ROM into the appropriate drive Double click the Phaser 550 Installer icon Click Continue until the installer dialog box appears Select one of the standard options or select individual options shift click to select more than one item Then click Install If you select the Standard button the Instal
10. then upgraded to Windows 95 that driver will appear in Windows 95 and may cause printing problems in the new operating system 2 Start Windows 95 3 Insert either the Printer Software for Windows diskette or the Phaser 550 CD ROM into the appropriate drive 4 Click the Start icon in the task bar on your screen In the menu that appears click Settings 5 Inthe menu that appears click Printers the Printers windows appears 6 Inthe Printers window double click Add Printer the Add Printer Wizard appears Click Next 7 Select your printer s connection Select Local Printer if your printer is connected directly to your computer then click Next m Select Network Printer if you are accessing your printer through a network Click Browse to search the network and select a printer queue Then click Next User Manual 2 29 2 Getting Set Up 8 In the window listing Manufacturers Printers click Have Disk 9 Inthe Install From Disk dialog box type in the drive for either the Phaser 550 CD ROM or the Printer Software for Windows diskette and click OK 10 A list of Tektronix printers appears Select your printer in the list then click Next m Select Tektronix Phaser 550 if you have the standard configuration of the printer m Select Tektronix Phaser 550 with 1200 dpi if you have the printer s extended features option Note Ifyou are not sure whether your printer has the standard configuration or the extende
11. using all of the packing material 2 Re install the original imaging unit User Manual 4 15 4 4 Caring for Your Printer Replacing the fuser Replace the fuser soon after the front panel reads Fuser replace or immediately when the front panel reads Stopped replace fuser Refer to Troubleshooting and print quality quick reference on page 6 10 for more information on diagnosing print quality symptoms Remove the used fuser Leave the power on when you replace any of the components 1 Open the front door and the right side door 9008 30 2 Wait 10 minutes to allow the fuser to cool 4 16 Phaser 550 Color Printer Caring for Your Printer 4 3 To unlock the fuser turn the small blue screw that is above the large knob counterclockwise about four turns until it is loose 4 Holding the blue tab on the right pull the fuser until the safety catch stops it 5 Press the blue lever to release the safety catch Caution The fuser may be hot Be careful not to touch the areas marked with this caution icon The fuser weighs about 4 1 kg 9 lbs take care to handle the fuser as shown in the illustrations 6 Slide the fuser out all the way and dispose of it as normal office waste 9317 19 User Manual 4 17 4 Caring f
12. 30 Resident typefaces PCL5 3 32 Downloading fonts 3 32 Installing Macintosh screen fonts 3 32 Printer languages PostScript HP GL PCL5 3 33 Printing hints 3 34 Application hints 3 34 Tektronix supplies and software 3 34 Getting the best results 3 35 Getting the largest printed picture 3 35 Relative port speed 3 35 Fastest print time 3 36 Caring for Your Printer Overview 4 1 User replaceable components 4 2 When to replace components 4 3 Replacing a toner cartridge 4 4 Replace the used toner cartridge 4 4 Replacing the imaging unit 4 7 Remove the used imaging unit 4 8 Unpack the new imaging unit 4 10 Clean the sensors 4 11 Replace the filter 4 11 Insert the new imaging unit 4 12 Reset the copy count 4 14 What to do with the used imaging unit 4 14 If the new imaging unit did not fix the symptom 4 15 User Manual ix Replacing the fuser 4 16 Remove the used fuser 4 16 Insert the new fuser 4 18 Reset the copy count 4 19 Replacing the transfer kit 4 20 Remove the used transfer roller 4 20 Insert the new transfer roller 4 22 Replace the waste bin 4 23 Reset the copy count 4 24 Manually resetting component copy counts 4 25 Occasional cleaning 4 26 Cleaning the paper pick and paper feed rollers 4 26 Cleaning other rollers 4 30 Supplies and Accessories Tektronix supplies the mark of quality 5 1 Ordering information 5 1 Supplies and accessories 5 2 Troubleshooting If you need help 6 1 Customer Support Hotline 6 1 Printer se
13. 7 A l A 2 timeout 6 10 ftp server 3 6 6 2 fuser front panel message 4 16 installing 2 10 ordering 5 2 replacing 4 16 troubleshooting 6 17 waste disposal 4 17 G getting help 6 1 getting the best results 3 35 H HAL Highly Automated Library 3 6 3 8 6 1 6 4 handling media 3 20 hard disk B 5 connecting multiple B 8 connecting single B 7 font storage B 5 guidelines B 5 initialization B 6 installing B 5 to B 8 Sys Start file B 6 turning on the power 2 24 B 7 Help Pages configuration page A 6 demonstration page A 3 menu map 7 5 printing A 1 service prints A 1 startup page 2 25 A 4 test print 6 7 A 2 hotline technical support 6 1 HP GL using 3 33 HSB color sampler chart 3 18 image area 3 21 size and position 6 25 image shifts 6 25 imaging unit disposing of 4 14 installing 2 12 ordering 5 2 protective cover 2 14 replacing 4 7 troubleshooting 6 14 unpacking 4 10 weight 2 12 indicators at power up 2 25 error 2 25 6 10 6 23 7 1 power 2 25 6 10 6 22 7 1 information access PhaserLink 1 3 installation 2 28 drivers and PPDs 2 28 2 43 fuser 2 10 imaging unit 2 12 inventory 2 2 Lower Tray Assembly 2 6 Phaser 550 GX driver 2 46 Phaser Copystation 2 23 printer software for Macintosh 2 40 printer software for Windows 3 1 2 32 printer software for Windows NT 2 35 tasks 2 1 toner cartridges 2 8 unpacking 2 2 installer loading printer software 2 42 installing printer software Macintosh 2 40 PC 2 2
14. If you are calling from outside the United States or Canada you ll need to know the international access code to reach your country from the United States Without a complete fax number HAL cannot call your fax machine 2 Call only from a touch tone voice telephone 3 Follow through the voice prompted menu 4 Order individual documents by entering the desired document s number as listed in the HAL catalog Enter the number by using the telephone s keypad You can order up to three documents per call 6 The HAL catalog or documents you request are faxed to you ina matter of minutes 6 4 Phaser 550 Color Printer Troubleshooting 6 Use EuroHAL to order a catalog or individual documents in Europe EuroHAL includes many documents some in English and some in other European languages If a local version of the document you want is available EuroHAL will send it in your language Otherwise it will send English documents If you have a tone dial telephone and a fax machine then you can use EuroHAL If your telephone has star and hash mark keys then it can probably use tones ask your local telephone supplier if you are not sure If your telephone does not have these keys or has a dial you will need to buy a tone dialer from your local telephone or electronics shop This small box is held to the phone and will send the standard tones that you need to talk to EuroHAL 1 To use EuroHAL dial one of the numbers listed in
15. Mode to provide bi directional communication Note For more information refer to the IEEE P1284 document for parallel interfaces When you use the parallel port be sure to type this command at the PC if LPT1 is not available use LPT2 to disable timeouts MODE LPT1 P User Manual A 13 A Technical Notes The table shows the parallel port s connected pins Other pins are not connected Parallel port signal descriptions Pin Signal mode names Return Signal Description Compatibility Nibble pin source 1 Busy PtrBusy 19 Printer Cmode Positive true not ready for data N mode Data bits 3 then 7 then busy status 2 Select Xflag 20 Printer C mode Positive true online N mode Data bits 1 then 5 3 nAck PtrClk 21 Printer C mode Negative true data transfer acknowledge N mode Data qualifier 4 nFault nDataAvail 22 Printer C mode Negative true printer fault exists that prevents printing N mode Negative low data ready then data bits 0 then 4 5 PError AckDataReq 23 Printer C mode Positive true printer error exists such as media tray empty N mode Data bits 2 then 6 6 Data 1 24 Host C mode Positive true data input N mode Not used 7 Data 2 25 Host C mode Positive true data input N mode Not used 8 Data 3 26 Host C mode Positive true data input N mode Not used 9 Data 4 27 Host C mode Positive true data input N mode Not used 10 Datad 28 Host C mode Positive true data input
16. NT 3 3 from a PC Windows 95 3 2 from a workstation 3 5 from specific applications 3 8 front panel menu map A 2 A 7 Help Pages A 1 hints 3 34 menu map A 7 onanetwork 3 12 platform 3 1 spooling system 3 6 startup page A 4 test print A 2 time 3 36 timeout 6 23 print quality modes 3 10 3 11 extended features option 3 10 standard configuration 3 10 problems and solutions 6 7 protected mode front panel 7 4 Q Quick Collate option 3 19 A 8 increasing capacity A 11 using with the Check Print option A 11 quick reference card ordering 5 3 quick reference table troubleshooting 6 10 R rear panel 7 6 registering your printer 2 5 registration page 2 25 regulatory information D 1 repacking C 1 Lower Tray Assembly C 3 shipping box C 4 replaceable components average life 4 3 ordering 5 2 replacing 4 4 4 7 4 16 4 20 replacing filter 4 11 fuser 4 16 imaging unit 4 7 toner cartridges 4 4 transfer kit 4 20 user replaceable components 4 3 waste bin 4 23 Reset button 7 2 resetting the copy count 4 19 4 24 automatically 4 14 manually 4 25 A 12 resident fonts 3 31 RGB color sampler chart 3 18 right arrow button 7 2 rollers cleaning 4 26 5 SCSI 1 3 2 20 connections 2 23 connector 7 6 disk see hard disk ID number B 6 initialization B 6 termination B 6 SCSI disk initialization B 6 selecting manual feed 3 24 media 3 24 media trays 3 23 print features 3 9 print quality modes 3 10 3 11 self tests 2 25 sensors c
17. Order Check Print Timeout Serial Settings Baud Rate Parity Menu Data Bits Flow Control lt gb Stop Bits Network Settings T TCP IP NetWare Exit lt gt Menu _ EtherTalk HTTP c gt ES TokenTalk Language T English default Deutsch Exit Cz Qz Men gt Espa ol Italiano Fran ais Japanese Optional configuration KKA ppears when optional PhaserShare card is installed 9317 36 User Manual 7 5 7 Front and Rear Panels Rear panel 1 Parallel connector 2 SCSI connector to add a Phaser Copystation or a hard disk for font storage 3 Optional PhaserShare card with serial and network connectors a O 1 Parallel SJ O N LO z 93 2 az 3 z 2 Ol 8 5 52O Ox 5 Se oO 2 SCSI Z O 9317 07 N 7 6 Phaser 550 Color Printer Appendix A Technical Notes Printing Help Pages The printer has several Help Pages that you can print to learn more about the printer Test Print Demonstration Page Startup Page Configuration Page Service Print 1 Service Print 2 Menu Map Provides a test pattern to diagnose and correct print quality problems Provides a colorful way of learning more about the printer while demonstrating its printing quality Lists
18. Press the Menu button to access printer default selections The printer displays the following message Default Tray lt gt Menu Using the left or right arrow buttons scroll through the selections until the following message appears Energy Star Timeout lt gt Menu A 12 Phaser 550 Color Printer Parallel port Technical Notes A 5 Press the Menu button to access Energy Star selections The printer displays the following message Timeout 1 hrs Ges alike OF 6 Using the left or right arrow buttons scroll through the selections until the desired setting is reached Press the OK button to confirm your Energy Star timeout selection 8 Return to the top level of the menu by pressing the Exi button until the printer displays the Ready message The printer has an asynchronous parallel port that lets you interface with PCs The parallel port supports uni directional and bi directional communications refer to the Phaser 550 Drivers and Utilities Printing Reference for instructions on setting the port to bi directional communications For bi directional communications the parallel port supports two modes Compatibility Mode and Nibble Mode The interpretation of interface signals depends on the current mode Compatibility Mode provides host to printer communication in a manner compatible with a uni directional interface Nibble Mode provides printer to host communication and may be combined with Compatibility
19. Remove any adhesive tape that holds the printer s doors shut Note Save all packing material in case moving or subsequent shipment is necessary User Manual 2 5 2 Getting Set Up Installing the optional Lower Tray Assembly An optional Lower Tray Assembly is available with the Phaser 550 allowing you to print from three trays Follow these steps to install it Warning The printer weighs about 39 kg 86 lbs and the Lower Tray Assembly weighs about 14 kg 31 lbs Observe standard precautions for lifting heavy objects The printer is not permanently attached to the Lower Tray Assembly When you move the printer move the pieces separately moving the printer incorrectly may damage it and may cause personal injury 1 Place the Lower Tray Assembly on a solid table or cart you have selected for your printer 2 Place the printer on top of the Lower Tray Assembly Always keep the printer upright 3 Make sure that the left and right alignment pins fit in the holes in the base of the printer 2 6 Phaser 550 Color Printer Getting Set Up 2 in mal 9008 02 User Manual 2 7 2 Getting Set Up Installing the toner cartridges Note The toner cartridges that are shipped with the printer are starter cartridges They are installed exactly the same as other cartridges the only difference is that the starter cartridges have less toner 1 Open the pri
20. Small Computer System Interface SCSI external hard disks to the printer and use them for additional font storage Once you download a font to the external disk the font remains there until you remove it Compatible hard disks The Phaser 550 can use most SCSI hard disks that support the full SCSI command set Also most SCSI hard disks that work with an Apple LaserWriter will work with the Phaser 550 Contact your computer or printer dealer for information Requirements for adding a hard disk To connect an external disk you need these items m ASCSI peripheral cable for each disk The printer uses a SCSI 2 50 pin connector m One SCSI cable terminator unless your disk has an internal terminator The printer can support up to seven external disks connected at one time When connecting a hard disk to the printer follow these guidelines m The printer must always be at one end of the chain with a terminator or terminated device such as the Phaser Copystation at the other end of the chain m You must turn on the disk s before you turn on the printer Wait at least one minute after turning on the disk s before turning on the printer m With multiple disks each disk must have a unique SCSI ID number Do not turn on the printer or disk until each disk has a unique number With multiple disks only one disk can contain a Sys Start file User Manual B 5 B Expanding Your Printing System B 6 Initialization Unless
21. available Media Trays Media size A Letter Paper 8 5 x 11 in A Letter Transparency 8 5 x 11 in A4 Paper Metric 210 x 297 mm A4 Transparency Metric 210 x 297 mm Legal Paper 8 5 x 14 in Caution Load only paper in the paper tray and transparencies in the transparency tray otherwise the printer reports a media jam If you have the Lower Tray Assembly installed and you wish to print transparencies insert the transparency tray s into the upper A or middle B tray slot If you have the Lower Tray Assembly installed and you wish to use the automatic tray switching feature for example when running a large job make sure that all trays in the printer at any one time are the same media type and size 9317 50 3 22 Phaser 550 Color Printer Printing 3 Selecting a media tray by location or media type When your printer has a Lower Tray Assembly the printer accommodates three media trays at once You can select a tray from the driver the front panel or use a PostScript utility file Regardless of which method you use you can select media by choosing the location tray or manual feed or the type of media only one can be selected at a time Upper Forces the upper tray to be selected Middle Forces the middle tray to be selected Lower Forces the lower tray to be selected Paper Forces a paper tray to be selected if one is installed Transparency Forces a transparency t
22. density setting for that color replace the toner cartridge Make sure that the imaging unit stays covered until immediately before installing it in the printer Exposure to light can damage the imaging unit and will produce light streaks or faded prints Make sure that the toner cartridges are installed correctly Make sure that you use a high quality laser paper 75 105 g m 20 28 Ib paper in the media trays and 60 120 g m 16 32 lb paper with manual feed Refer to All about media on page 3 20 for more information Use only Tektronix transparencies that are listed in Chapter 5 and on the supplies information sheet Tektronix does not guarantee the results of non Tektronix transparencies in Tektronix printers Phaser 550 Color Printer Troubleshooting 6 Photographic images appear grainy m Check the Print Quality menu in the front panel If the selected mode is Presentation change it to Standard The Presentation print quality selection in the front panel substitutes Presentation mode rendering when Standard mode is selected in the driver Streaks or spots Most spots are caused by fingerprints or dust introduced into the printer while installing the imaging unit or loading media m Make sure that the surface where you unpack the imaging unit paper and transparencies is free of dust Keep supplies in a covered area or a closed box m Make sure that the imaging unit stays covered until immediately before ins
23. first with the notched corner closest to the front of the printer Insert the transparency until it stops 4 Wait 5 seconds after the first sheet enters the printer before inserting a second sheet 9008 69 3 28 Phaser 550 Color Printer Making transpare Printing 3 ncies Follow these guidelines when you make transparencies Note Use only Tektronix transparencies When using the transparency tray 1 load transparencies with the printable side down the notched end is placed closest to the load level label inside the transparency tray When using manual feed 2 insert the side with the notched end into the printer first with the notched corner closest to the front of the printer 9008 68 Re using transparencies that have been fed through the printer once for example after jams or if the transparency is ejected without being printed can reduce the life of the consumables and paper path components User Manual 3 29 3 Printing Fonts Resident typefaces PostScript The printer accepts Adobe Type 1 and Type 3 downloadable fonts TrueType fonts PCL5 optionally enabled and a variety of user defined fonts To extend font capability the printer supports a SCSI connected external hard disk for storage of additional fonts Refer to Adding a hard disk for font storage on page B 5 for more information The Phaser 550 standard configuration is shipped with
24. have checked all possible causes and your printer is still not operating you can call for service at 1 800 835 6100 in the U S and Canada or call your nearest Tektronix reseller To verify that your computer can communicate with the printer use one of these methods If you have a Macintosh Make sure that you have the correct PPD file installed and selected and that you have selected the printer in the Chooser If the printer s name does not appear in the Chooser your LocalTalk or EtherTalk connection may be faulty See also Printer doesn t appear in the Chooser Macintosh on page 6 22 You can use the Print Window command to send a file to the printer without using an application If the communication link between your computer and the printer is working the printer produces a directory listing of the active window on the desktop Phaser 550 Color Printer Troubleshooting 6 If you have a PC Type this DOS command echo gt port echo showpage Ctrl D gt port Where CTRL D indicates pressing the D key while holding down the CTRL key Substitute the name of the printer port for example COM1 COM2 LPT1 LPT2 for the variable port in this command For example if you are testing a parallel connection on LPT1 type echo gt Ipt1 echo showpage Ctrl D gt Ipt1 If the communication link between your computer and the printer is working the printer ejects a blank page If this occurs but you ca
25. inch label sheets rather than die cut label sheets Die cut labels may peel off from their backing and stick inside the imaging unit If you have a Lower Tray Assembly A paper tray can be installed in any of the three tray slots however the transparency tray should only be inserted in the upper and middle tray slots Phaser 550 Color Printer Margins and print area Printing 3 When the printer places an image on media the image print area is a bit smaller than the media size You may need to adjust the page margins in your application software to match the print area Note To assure the correct page margins use the drivers with the Tektronix software PPDs The following table and illustration show the page sizes the largest print areas and the margins for the media sizes supported on this printer Margins Media Page size Print area Top Bottom Sides 1 A Letter U S 8 5 x 11 in 8 2 x 10 6 in 22in 18in 15 in 2 A4 Metric 210x297mm 200x287mm 5mm 5mm 5mm 3 Legal U S 8 5 x 14 in 8 2 x 13 5 in 22in 18in 14in 1 2 8 2 in 200mm 10 6 in 287 mm 8 2in 13 5 in 7 09 User Manual 3 21 3 Printing Media trays The printer is shipped with a paper tray either A Letter Paper U S or A4 Paper Metric depending on the order option Optional trays either A Letter Transparency A4 Transparency or Legal Paper are also
26. power plug by pulling the plug not the cord Disconnect the power plug if the power cord or plug is frayed or otherwise damaged if you spill anything into the case if product is exposed to any excess moisture if product is dropped or damaged if you suspect that the product needs servicing or repair and whenever you clean the product Ground the product Plug the three wire power cord with grounding prong into grounded AC outlets only If necessary contact a licensed electrician to install a properly grounded outlet Symbols as marked on product DANGER high voltage Protective ground earth terminal Use caution Refer to the manual s for information A WARNING Ifthe product loses the ground connection usage of knobs and controls and other conductive parts can cause an electrical shock Electrical product may be hazardous if misused This product is certified under IEC 825 as a Class 1 Laser Product WARNING For your protection do not defeat any interlocks CAUTION This product utilizes a laser Use of control or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure Do not open covers and do not repair yourself Refer servicing to qualified personnel When you operate this equipment the socket outlet should be near the equipment and be easily accessible DANGER CAUTION VORSICHT ATTENTION Invisible laser radiation Invisible laser radia
27. provided in the kit close the plastic bag securely and dispose of it as normal office waste ra ma NY Sy NN 3 A 2 9008 27 3 Insert the new waste bin 4 Slide the paper feeder back into the printer 5 Close the left side door 9317 26 User Manual 4 23 4 4 Caring for Your Printer Reset the copy count When you close the door after replacing the transfer kit the front panel displays the following question New transfer kit No Yes Press the Yes button then the Confirm button to automatically reset the copy count Note Ifyou changed the transfer kit before the front panel reported a need to replace it you will have to reset the copy count manually m Press the Menu button to enter the menu m Navigate to the Transfer Kit count menu press Reset and Confirm for the transfer kit Refer to Manually resetting component copy counts on page 4 25 for detailed instructions 4 24 Phaser 550 Color Printer Caring for Your Printer 4 Manually resetting component copy counts If you replace any of the customer components at a time other than when the front panel displays a warning you will have to manually reset the copy count for that component To do so complete these steps Ready ae Menu ea x t of Ee 1 Press the Menu button to enter the front panel menu You will see this message in the display 9008 20 Help Pages lt gt Menu 2 Press the right
28. reads lt color gt low Correct the condition reported by the front panel Error indicator is blinking The printer is stopped because it detected a user correctable error such as an open door or a media jam Correct the condition reported by the front panel e g close the door or clear the media jam Error occurred that is not user correctable Turn the printer off and back on again If the indicator is still on after the power up sequence the printer requires service See page 6 1 The front panel menu exits and returns to Ready without anyone pressing the button Front panel timeout if no activity occurs in 5 minutes the front panel returns to Ready Press Menu to enter the front panel menu Front panel reports Jam at lt Location gt See inside front door Media jam a To find the jam refer to the paper path illustration on the inside front door label or refer to Clearing a media jam on page 6 30 To clear the jam refer to the instructions on the Quick Reference Card or in this chapter m Make sure that paper or transparencies are installed correctly and in the media specific tray See page 2 17 Too much media is loaded in the media tray Reduce the amount of media to below the media level indicator on the media tray label Wrong media is installed in the tray Load paper in the paper tray or transparencies in the transparency tray Media is wrinkled o
29. roller and waste bin Imaging unit includes the filter Fuser p N Toner cartridges 9317 11 4 2 Phaser 550 Color Printer When to replace components Caring for Your Printer 4 The following table lists the replaceable components and what symptoms to look for when they need to be replaced Printer Average Symptom component life Toner cartridges Change the color 8 000 pages toner soon CMY Front panel message lt color gt low m Uneven streaky or mottled color 10 000 pages wm Faded or missing color in a single color Black f f m One or more straight and even vertical light or dark streaks in one color Change the color m Front panel message toner now Stopped replace lt color gt Imaging unit m Refer to the Used gauge on the Test Print Replace the 60 000 m Dark vertical streaks on the print imaging unit mages m Dark color spots and streaks in all colors or m A wide light horizontal band in one place on the 15 000 full page color pages All colors are faded fine line detail disappears m Front panel message Imaging Unit replace Fuser m Refer to the Used gauge on the Test Print Change the 30 000 pages m Front panel message Fuser replace fuser soon Change the 40 000 pages m Front panel message Stopped replace Fuser fuser now Transfer kit m Refer to the Used gauge on the Test Pri
30. the following table Country Numbers Austria Belgium Denmark 00 44 1908 681 839 Finland Italy Switzerland France 05 90 81 86 Germany 0130 819 220 Holland 09 44 1908 681 839 Norway 0 95 44 1908 681 839 Spain 07 44 1908 681 839 Sweden 0 09 44 1908 681 839 UK 01908 681 839 Other countries 44 1908 681 839 where is your country s International Access Code User Manual 6 5 6 Troubleshooting 2 EuroHAL answers and asks which language you want to use For English Press 1 For French Press 2 For German Press 3 3 The first time you use EuroHAL you should order a catalog This lists all the documents that are available and is constantly updated 4 EuroHAL asks you for your fax machine number If you are calling from outside the UK add your country code first as shown in the following table Press when Country Country code Your area code and fax number finished Austria 00 43 area code fax number Belgium 00 32 area code fax number Denmark 00 45 area code fax number Finland 00 358 area code fax number France 00 33 area code fax number Germany 00 49 area code fax number Holland 00 31 area code fax number Italy 00 39 area code fax number Norway 00 47 area code fax number Spain 00 34 area code fax number Sweden 00 46 area code fax number Switzerland 00 41 area code fax number UK just enter your fax numb
31. the configuration page A 6 Printing the front panel menu map A 7 Using the Quick Collate option A 8 Increasing the collation capacity A 11 Quick Collate and the Check Print option A 11 Energy Star mode A 12 Changing the Energy Star timeout A 12 Parallel port A 13 Specifications A 16 B Expanding Your Printing System Upgrade kits B 1 Advantages of adding memory B 2 Phaser Copystation accessory B 3 Lower Tray Assembly B 3 PhaserPrint B 4 PhaserSym_ B 4 Adding a hard disk for font storage B 5 Compatible hard disks B 5 Requirements for adding a hard disk B 5 Connecting one disk B 7 Connecting multiple disks B 8 xii Phaser 550 Color Printer Moving Your Printer Repacking your printer C 1 Regulatory Information Canadian EMC Electromagnetic Compatibility regulatory standards D 1 Declaration of conformity for 220 230 VAC equipment D 2 FCC Class B device for 100 120 VAC equipment D 3 Material Safety Data Sheets D 4 MSDS for toner D 5 MSDS for silicone oil D 8 Index User Manual xiii Chapter Introduction The Phaser 550 Color Printer provides fast high quality color printing on plain paper plus the ease of operation and high performance you expect from a laser printer Some of its features include High quality Crisp 600 dots per inch dpi printing with high definition screening produces bright colors and clean text suited for nearly any application Optionally available full 1200 dpi imaging provides nea
32. the number of pages printed installed interface ports software version numbers installed RAM memory the number of fonts and other useful information Lists general information on printer settings and how the printer is configured Provides diagnostic pages for users and service technicians to correct print quality problems Provides diagnostic pages for service technicians Provides a graphical view of the front panel menus The Help Pages are discussed in the following topics User Manual A 1 A Technical Notes Printing the test print and service print The test print and service print 1 provide easy to use tools to diagnose and resolve print quality symptoms The Phaser 550 Quick Reference Card and Chapter 6 of this manual provide examples of symptoms as well as the information necessary to correct the problem When you call the Customer Support Hotline always print the test print first it contains useful diagnostic information 1 While the Ready message is displayed press the Menu button The printer displays the first item in the menu Help Pages lt gt Menu 2 Press the Menu button to enter the Help Pages menu Press the right lt or right arrow gt button until one of the following messages appears Test Print or Service Print 1 lt gt Print lt gt Print 3 Press the Print button to print the test print or service print 1 A 2 Phaser 550 Color Printer Techni
33. the power on when you replace any of the components 1 Open the left side door If you have an optional Lower Tray Assembly open the upper of the two left side doors 9317 21 4 20 Phaser 550 Color Printer Caring for Your Printer 4 2 Use the blue handle to pull out the paper feeder 3 Turn the blue screws counterclockwise about four turns to unlock the cover 4 Lift the cover until it catches and stays open 9317 22 5 Hold the transfer roller by its blue handles rotate the handles toward the printer 6 Lift out the used transfer roller and dispose of it as normal office waste 9317 23 User Manual 4 21 4 Caring for Your Printer Insert the new transfer roller 1 Remove the plastic cover from the new roller Caution Take care when removing the plastic cover because the tip of the transfer roller is coated with a lubricant that can be difficult to remove from hands or clothing L 9317 24 2 Holding the new transfer roller by its blue handles place the roller into the paper feeder 3 Rotate the handles away from the printer to seat the roller securely 4 Close the cover and tighten the two blue screws clockwise 9317 25 4 22 Phaser 550 Color Printer Caring for Your Printer Replace the waste bin 1 With the paper feeder still out pinch the waste bin s handle press the safety catch to release it and remove the waste bin 2 Place the used waste bin in the plastic bag
34. to compare the printer s current settings to the color density samples on the Quick Reference Card Refer to Controlling color density on page 3 14 for details Configuration Page Found in the Help Pages menu accessed from the front panel This page provides useful information for installation and troubleshooting Refer to Appendix A for information on printing the Configuration Page User Manual 6 7 6 Troubleshooting Maintaining print quality 6 8 If you notice a problem with the quality of your prints the probable solution is replacing one of the consumable components toner cartridges imaging unit fuser or transfer kit m Make sure that you are using the recommended paper Refer to Media problems on page 6 24 m Check if the printer s front panel message indicates replacing one or more consumables and replace it if necessary m To help you diagnose the problem in the absence of a front panel message print the test print or service print 1 from the front panel menu 1 Press the Menu button The display reads Help Pages lt gt Menu 2 Press the Menu button The display reads Test Print lt gt Print 3 Do one of the following a Press the Print button to print the test print b Press the right or left arrow button until the display reads Service Print 1 then press the Print button Phaser 550 Color Printer Troubleshooting 6 4 Use the test print and service prin
35. utility file provided on the drivers and utilities diskettes or CD ROM included with your printer Refer to Enabling and disabling the startup page on page A 5 and the Phaser 550 Drivers and Utilities Printing Reference for details on using the utility file When the printer is ready for operation When the power up sequence is complete the green indicator is on steady not blinking the red indicator is off and the front panel message reads Ready User Manual 2 25 2 Getting Set Up Selecting a language for the front panel Messages that appear in the front panel window are in English To change the language to French German Spanish Italian or Japanese follow these steps 1 When the printer is on and the Ready message appears press the Menu button You see this message Help Pages lt gt Menu Pressing the left arrow button lt scrolls backward through the selections pressing the right arrow button gt scrolls forward through the selections and Menu enters the currently displayed menu 2 Using the left lt or right gt arrow buttons scroll through the selections until you see this message Language gt Menu 3 Press the Menu button to enter the language selection menu You see this message Language English aen gt OK where the asterisk indicates the currently selected language 4 Press the right arrow button until the display shows the langua
36. 0 Drivers and Utilities Printing Reference which is shipped with the printer The following topics discuss installing software on a PC Macintosh and workstation The Phaser 550 diskettes and CD ROM include an installer application that automatically installs the following printer software on your computer s hard disk m TKPH5501 PDF PostScript printer description file for use with QuarkXPress m 1K550171 PPD PostScript printer description file for use with the standard configuration of the printer and a PPD driven printer driver such as the Adobe PS3 m 1K550391 PPD PostScript printer description file for use with the printer s extended features option and a PPD driven printer driver such as the Adobe PS3 m TKPH5501 ICM Printer profile for use with host color correcting m SAMPLERS Directory containing color sampler charts and a fonts sampler m PHSR550 Directory containing printer utility files 2 28 Phaser 550 Color Printer Getting Set Up 2 PC Software for Microsoft Windows 95 For best performance and added features when printing from Windows 95 use the Windows 95 printer driver not the Windows 3 1 printer driver which may cause printing problems in Windows 95 Follow these steps 1 Remove the Windows 3 1 driver if applicable from your PC For instructions refer to the Phaser 550 Drivers and Utilities Printing Reference Caution Ifyou installed a Tektronix Windows 3 1 printer driver in Windows 3 1
37. 32 Phaser 550 GX driver 3 7 Phaser 550 Quick Reference Card 3 15 5 3 6 7 Phaser 550 utilities downloading fonts 3 32 Phaser Copystation 2 20 B 3 PhaserLink 1 3 3 9 User Manual Index 5 PhaserPrint 3 5 B 4 PhaserShare 3 2 3 3 3 7 cards 2 20 7 6 B 3 connections 2 23 manuals 5 3 networking 2 20 PhaserSym 3 6 B 4 portrait orientation 3 25 ports 2 20 parallel A 13 selecting 3 4 setting up 2 39 ports computer 2 39 ports printer Ethernet 2 23 parallel 2 22 A 13 speed 3 35 PostScript 3 33 fonts 3 31 utility files 3 23 power indicator 2 25 6 10 6 22 power connecting 2 24 power up 2 25 Premium print mode 3 10 Presentation print mode 3 10 print area 3 21 Print button 7 2 print features selecting 3 9 print quality 4 1 maintaining 6 7 problems 6 26 symptoms 4 3 print quality quick reference table 6 10 printer components 4 3 features 3 9 languages 3 33 service 6 1 weight 2 6 A 17 C 3 Index 6 Phaser 550 Color Printer printer control PhaserLink 1 3 selecting features 3 9 printer drivers using Windows 2 35 printer languages 3 33 printer software for Windows 3 1 2 32 for Windows 95 2 29 for Windows NT 2 35 installer 2 42 installing on a Macintosh 2 40 installing on a PC Windows 95 2 29 installing on a PC Windows NT 2 35 installing on a PC Windows 2 32 PRINTER INF updating Windows NT driver 2 35 printing configuration page A 6 from a Macintosh 3 7 from aPC DOS 3 4 from a PC Windows 3 1 and
38. 4 7 4 Caring for Your Printer Remove the used imaging unit Leave the power on when you replace any of the components 1 Open the front door 9317 14 2 To unlock the imaging unit turn the large blue knob counterclockwise 3 Holding the blue front handle pull out the imaging unit until it stops 4 Lift up the blue handle to the left of the imaging unit to release the catch Caution The imaging unit weighs about 5 9 kg 13 Ibs take care to handle the imaging unit as shown to avoid damage to the unit and personal injury 4 8 Phaser 550 Color Printer Caring for Your Printer 4 5 Slide the imaging unit out all the way cover it completely to prevent damage from exposure to light and set it aside 9317 15 User Manual 4 9 4 Caring for Your Printer 4 10 Unpack the new imaging unit 1 Remove the contents from the packaging but leave the protective plastic sheet on the imaging unit until you insert it into the printer 2 Save all packing material in case moving or subsequent shipment is necessary Caution Phaser 550 Color Printer To ensure print quality do not touch the underside or the right side of the imaging unit you may see fingerprints on your output Never allow exposure to direct sunlight
39. 5 Selecting a language for the front panel 2 26 Making a demonstration print 2 27 Installing the printer s software 2 28 PC software 2 28 PC Software for Microsoft Windows 95 2 29 PC Software for Microsoft Windows 3 1 2 32 PC Updating the driver software for Windows NT 2 35 PC DOS and setting up ports 2 39 User Manual vii viii Macintosh software 2 40 Using the installer to load software 2 42 LaserWriter 8 x setup 2 43 Phaser 550 GX driver 2 46 Workstation users 2 47 What next 2 48 Printing Which platform 3 1 Printing from Windows 95 3 2 Printing from Windows 3 1 and Windows NT 3 3 Printing from a PC DOS 3 4 Printing from a UNIX or VMS workstation 3 5 Printing from a Macintosh 3 7 Printing from specific applications 3 8 Selecting print features 3 9 Print quality modes 3 10 Selecting print quality modes from the front panel 3 11 Color correction 3 12 Selecting TekColor corrections from the front panel 3 13 Controlling color density 3 14 Using color sampler charts 3 18 Quick Collate 3 19 Check Print 3 19 All about media 3 20 Margins and print area 3 21 Media trays 3 22 Selecting a media tray by location or media type 3 23 Upper Middle and Lower selections 3 23 Paper or Transparency 3 24 AutoSelect 3 24 Manual Feed 3 24 Image orientation 3 25 Phaser 550 Color Printer Using manual feed 3 26 Insert the paper 3 27 Insert the transparency 3 28 Making transparencies 3 29 Fonts 3 30 Resident typefaces PostScript 3
40. 5 00 pm PST Use the following key sequence to access the entire menu when the front panel is locked m Press and hold down the Menu button and press the gx button The Help Pages menu in the front panel menu includes a front panel menu map Refer to Front panel menu map on page 7 5 For instructions on printing the menu map refer to Printing the front panel menu map on page A 7 7 4 Phaser 550 Color Printer Front and Rear Panels T Front panel menu map Phaser 550 Menu Map scrolls backward through available selections scrolls forward through available selections Press enters the next sub menu exits without making a change accepts the displayed value as the new setting Help Pages i g G Exit lt gt Menu Test Print Configuration Page Demonstration Page Service Print Startup Page Menu Map Calibrate Colors d G G Menu Adjust Light Dark Adjust Each Color System Counts T Page Count Transfer Kit Cd G Ea enu Imaging Unit Fuser TekColor Correction T None default Euroscale Vivid Color Commercial Cet Ei Menu Display Monochrome SWOP Print Quality T Standard default Presentation CExit lt gt Qen y Enhanced Fast Color Premium Printer Defaults T Default Tray Energy Star Gn amp lt Wenn gt sila i a ae aaa artup Mode eck Prin Output
41. 50 Drivers and Utilities Printing Reference for details Downloading fonts The printer accepts PostScript Type 1 Type 3 and TrueType downloadable fonts If you have an external hard disk connected to the Phaser 550 you can store the downloadable fonts on it You can use utilities on the Phaser 550 printer utilities diskettes or CD ROM to download fonts to the printer For details see the Phaser 550 Drivers and Utilities Printing Reference Installing Macintosh screen fonts The Macintosh Driver and Printer Utilities diskette and CD ROM include screen fonts for these typeface families Times Helvetica Courier Symbol Helvetica Condensed Helvetica Narrow Palatino ITC Avant Garde Gothic ITC Bookman ITC Zapf Chancery ITC Zapf Dingbats and New Century Schoolbook If they are not already installed you must install these screen fonts to see the printer s resident typefaces on the Macintosh screen For information on how to install fonts see the Phaser 550 Drivers and Utilities Printing Reference or your Macintosh documentation 3 32 Phaser 550 Color Printer Printing 3 Printer languages PostScript HP GL PCL5 The printer supports PostScript Level 1 and Level 2 and HP GL Hewlett Packard Graphics Language printer languages Additionally the printer supports monochrome PCL5 Printer Command Language as a separately enabled option Refer to the Phaser 550 Drivers and Utilities Printing Reference The default languag
42. 8 2 32 PC Windows 95 2 29 installing the fuser 2 10 User Manual Index 3 installing toner cartridges 2 8 IntelliSelect automatic language selection 3 33 interactive fax system HAL 6 1 interfaces Ethernet 2 20 network 2 23 parallel 2 22 serial 2 23 Token Ring 2 20 inventory 2 2 isopropyl alcohol for cleaning 4 27 J job collating 3 19 A 8 L landscape orientation 3 25 language front panel selection 2 26 laser paper 1 2 2 17 3 20 6 24 LaserWriter 8 x setting up ona Macintosh 2 43 using 2 43 left arrow button 7 2 Legal size media 3 21 tray 2 17 3 22 5 3 Letter size media trays 5 3 loading media 2 17 2 18 3 20 manual feed 3 26 loading transparencies 3 29 LocalTalk 2 20 problems 6 22 Lower Tray Assembly 3 23 C 3 inserting media trays 2 19 installing 2 6 ordering 5 1 B 1 repacking C 3 using three media trays 3 23 LPT port setting up 2 39 Index 4 Phaser 550 Color Printer M Macintosh installing printer software 2 40 printing from 3 7 main charge grid ordering 5 2 maintaining print quality 4 1 6 7 manual feed 3 26 inserting paper 3 27 inserting transparencies 3 28 selecting 3 24 transparencies 3 29 manuals ordering 5 3 margins 3 21 and print area 3 21 incorrect 6 25 Material Safety Data Sheets MSDS D 4 media 1 2 about 3 20 handling 3 20 jams 6 31 6 32 6 33 loading paper 2 18 loading transparencies 2 18 print area 3 21 selecting 3 24 selecting trays 3 23 sizes 3 21 3 22 tr
43. Copystation accessory optional Refer to Chapter 2 of the Phaser Copystation User Manual to set up the Phaser Copystation User Manual 2 23 2 Getting Set Up Turning on the printer After you have connected all the interface cables you are ready to connect the power cord and turn on the printer Caution To protect your printer from a power surge make sure that the power switch on the printer is in the off position before plugging in the cord 1 Plug the power cord into the printer and into a grounded outlet 2 Turn on the power to any peripherals you have connected i e a font disk or Phaser Copystation 3 Wait 1 minute then turn on the printer 9317 35 2 24 Phaser 550 Color Printer Getting Set Up 2 What happens at power up Both status indicators power and error on the printer s front panel light briefly Messages appear in the display panel LCD The printer goes through a series of self tests The printer takes a about 2 minutes to warm up and complete the self tests depending on the amount of memory installed E gt cS x aN 9008 43 m After the self tests run successfully the printer prints a startup page and if the printer s copy count is between five and eight pages a registration page The startup page prints whenever you turn on or reset the printer If you want to turn off the startup page you can use the front panel menu or a software
44. D O T Not regulated Section XV Regulatory information TSCA All components of these toners are listed in the Toxic Substances Control Act inventory as verified by our suppliers SARA Not reportable RCRA TCLP below hazardous waste levels set by EPA CERCLA No reportable quantity for this material California Prop 65 Not listed Section XVI Other information Original preparation date October 24 1995 R C Tektronix Incorporated P O Box 500 Chemical Documentation Mail stop 48 825 Beaverton Oregon 97077 Printer information 1 800 835 6100 MSDS information 503 627 7255 User Manual D 7 D Regulatory Information MSDS for silicone oil D 8 Section Product identification Trade name and Tektronix part number Fuser Silicone Fuser Fluid 016 1323 00 016 1323 01 Product use Used in Tektronix Phaser 550 color printers Section Il Information on ingredients Ingredients Polydimethylsiloxane Hazardous Ingredients None This is not a hazardous material as defined by the OSHA Hazard Communication Standard Section Ill Hazards identification Potential Health Effects Eyes Direct contact may cause temporary discomfort Skin A prolonged exposure may cause slight irritation Inhalation Not an irritant to respiratory passages Ingestion Swallowing a large amount could cause discomfort Section IV First aid measures Eyes Flush immediately with water Skin Wipe off an
45. ERKLASS 1 Tekniska specifikationer for lasern Uteffekt 5 mW max Vaglangd 780 nm KLASS 1 LASER APPARAT Effektgrad f r straining Kontinuerlig Apparaten skall anslutas till jordat uttag n r den ansluts till ett N tverk FOR USERS IN JAPAN This equipment is in the 2nd Class category information equipment to be used in a residential area or an adjacent area thereto and conforms to the standards set by the Voluntary Control Council For Interference by Information Technology Equipment aimed at preventing radio interference in such residential area When used near a radio or TV receiver it may become the cause of radio interference Read the instructions for correct handling Contents 1 Introduction Ordering supplies 1 4 2 Getting Set Up Ataglance 2 1 Setting up the printer 2 2 What you get with your printer 2 2 Printer box 2 2 Standard accessories box 2 2 Optional accessories 2 4 Registering your printer 2 5 Removing the packing material 2 5 Installing the optional Lower Tray Assembly 2 6 Installing the toner cartridges 2 8 Installing the fuser 2 10 Installing the imaging unit 2 12 Installing the output tray 2 16 Adding paper or transparencies 2 17 Connecting the printer 2 20 Printer ports 2 20 Parallel connection 2 22 PhaserShare network and serial connections 2 23 SCSI connections 2 23 Turning on the printer 2 24 What happens at power up 2 25 When the printer is ready for operation 2 2
46. If it is not you will need your original Windows NT setup diskettes or CD ROM 1 Start your system with Windows NT 2 If your computer has an Intel compatible processor such as the Intel 1386 go on to Step 3 If your computer is a MIPS or Alpha you need to edit the PRINTER INEF file on the Phaser 550 CD ROM or Printer Software for Windows diskette a The Phaser 550 CD ROM and Printer Software for Windows diskette are read only write protected To edit the PRINTER INF file copy the following files from the top level of either CD ROM or diskette to a new formatted floppy diskette Place all files at the top root level of the new diskette TEK1 PRINTER INF TK550171 PPD for the standard configuration TK550391 PPD for the printer s extended features option User Manual 2 35 2 Getting Set Up Note Note e If you are not sure whether your printer has the standard configuration or the extended features option print the startup page from the Help Pages menu in the front panel This page includes an entry for Extended Features Yes if installed No if it is not Open the copy of the PRINTER INF file on the new diskette in a text editor such as Notepad Locate the following section in the PRINTER INF file ProductType STF_PLATFORM 1386 Replace the 1386 with either MIPS for a MIPS platform or Alpha_AXP for an Alpha platform Save the PRINTER INF file and go on to the next step From the M
47. Lower Tray Assembly or Phaser Copystation each is shipped separately 2 2 Printer box The following items are shipped in the printer box 1 2 o O E NS SS Quick Start Installation Instructions Phaser 550 Color Printer User Manual Phaser 550 Drivers and Utilities Printing Reference manual CD ROM and diskettes TekColor Care information including the registration card Phaser 550 Quick Reference Card Supplies information sheet Power cord Parallel cable adapter Optional PhaserShare manuals and diskettes Standard accessories box aa SF oS YP Z Imaging unit Fuser Four starter toner cartridges black cyan magenta and yellow Paper tray Output tray Media sampler kit Phaser 550 Color Printer Getting Set Up 2 Printer box Standard accessories box 2 3 User Manual 2 Getting Set Up Optional accessories 1 Lower Tray Assembly paper tray and transparency tray 2 Phaser Copystation 9008 63 2 4 Phaser 550 Color Printer Getting Set Up 2 Registering your printer 1 Find the customer registration card that is appropriate for you U S or international versions 2 Fill out the card and mail it By registering your printer with Tektronix you are validating the product warranty and ensuring that you will be sent information about upgrades service and accessories as it becomes available Removing the packing material 1 Remove the plastic bag from the printer 2
48. OF THIS WARRANTY TEKTRONIX AND ITS VENDORS WILL NOT BE LIABLE FOR ANY INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES IRRESPECTIVE OF WHETHER TEKTRONIX OR THE VENDOR HAS ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES Customer Replaceable Components in the Phaser 550 are fuser imaging unit transfer kit transfer roller and waste bin and toner cartridges Users safety summary Terms in manual CAUTION Conditions that can result in damage to the product WARNING Conditions that can result in personal injury or loss of life Power source Do not apply more than 250 volts RMS between the supply conductors or between either supply conductor and ground Use only the specified power cord and connector Refer to a qualified service technician for changes to the cord or connector Operation of product Avoid electric shock by contacting a qualified service technician to replace fuses inside the product Do not operate without the covers and panels properly installed Do not operate in an atmosphere of explosive gases Safety instructions Read all installation instructions carefully before you plug the product into a power source Terms on product CAUTION A personal injury hazard exists that may not be apparent For example a panel may cover the hazardous area Also applies to a hazard to property including the product itself DANGER A personal injury hazard exists in the area where you see the sign Care of product Disconnect the
49. Print 3 Press the left arrow lt or right arrow gt buttons until the following message appears Startup Page lt gt Print 4 Press the Print button to print a startup page A 4 Phaser 550 Color Printer Technical Notes A Enabling and disabling the startup page You can enable and disable printing of the startup page in three ways On a PC send a PostScript language utility file to the printer For more information refer to the Phaser 550 Drivers and Utilities Printing Reference On a Macintosh use the LaserWriter utility Through the printer s front panel according to the following instructions 1 While the Ready message is displayed press the Menu button The printer displays the first item in the setup menu Help Pages lt gt Menu 2 Using the left arrow lt or right arrow gt buttons scroll through the selections until the following message appears Printer Defaults lt gt Menu 3 Press the Menu button to access the printer defaults settings 4 Using the left arrow lt or right arrow gt buttons scroll through the selections until the following message appears Startup Page lt gt Menu 5 Press the Menu button to access the startup page settings 6 Press the right arrow gt button once for the following message Startup Page disabled lt gt OK 7 Press the OK button to disable printing of the startup page 8
50. User Manual Tektronix 7 Phaser 550 Color Printer First printing February 1996 070 9317 01 Copyright 1996 by Tektronix Inc Wilsonville Oregon Printed in the United States of America All rights reserved Contents of this publication may not be reproduced in any form without permission of Tektronix Inc This instrument in whole or in part may be protected by one or more U S or foreign patents or patent applications Information provided upon request from Tektronix Inc P O Box 1000 Wilsonville Oregon 97070 1000 If acquired subject to FAR or DFARS the following shall apply a Unpublished rights reserved under the copyright laws of the United States m Restricted Rights Legend Use duplication or disclosures by the U S government is subject to restrictions as set forth in subparagraph c 1 ii of the Rights in Technical Data and Computer Software clause at DFARS 252 227 7013 or in subparagraph c 2 of the Commercial Computer Software Restricted Rights clause at FAR 52 227 19 as applicable Tektronix Inc P O Box 1000 Wilsonville Oregon 97070 1000 Tektronix Phaser and Made For Each Other are registered trademarks of Tektronix Inc TekColor PhaserLink and PhaserShare are trademarks of Tektronix Inc Adobe PostScript and IntelliSelect are trademarks of Adobe Systems Incorporated which may be registered in certain jurisdictions The printer contains an implement
51. a set of 17 resident fonts 3 30 Phaser 550 Color Printer Printing 3 Additional fonts can be added to the Phaser 550 The extended feature option includes these 39 fonts Refer to Appendix B for upgrade information Courier Courier Bold Courier Oblique Courier Bold Oblique ITC Avant Garde Gothic Book ITC Avant Garde Gothic Book Oblique ITC Avant Garde Gothic Demi ITC Avant Garde Gothic Demi Oblique ITC Bookman Light ITC Bookman Light Italic ITC Bookman Demi ITC Bookman Demi Italic Helvetica Helvetica Bold Helvetica Oblique Helvetica Bold Oblique Helvetica Condensed Helvetica Condensed Bold Helvetica Condensed Oblique Helvetica Condensed Bold Oblique Helvetica Narrow Helvetica Narrow Bold Helvetica Narrow Oblique Helvetica Narrow Bold Oblique New Century Schoolbook New Century Schoolbook Bold New Century Schoolbook Italic New Century Schoolbook Bold Italic Palatino Palatino Italic Palatino Bold Palatino Bold Italic Times Roman Times Bold Times Italic Times Bold Italic ITC Zapf Chancery Medium Italic WK KEE eEEEKOSWA ITC Zapf Dingbats ZXwuBorA Symbol 9317 10 3 31 User Manual 3 Printing Resident typefaces PCL5 For PCL5 Printer Command Language printing HP Laserjet III emulation the printer supports Courier Times and Universe typefaces in medium bold italic medium and italic bold PCL5 support is optional and must be separately enabled Refer to the Phaser 5
52. ain window double click on the Print Manager icon If you already have a PostScript printer driver installed go on to Step 5 If you do not have a PostScript printer driver installed install one now The driver files are required to complete the Tektronix printer installation From the Printer menu select Create Printer the Create Printer dialog box appears Under Driver scroll through the list and select a PostScript printer such as the Apple LaserWriter NT and click OK Follow the online instructions to install the driver files from your Windows NT CD ROM or diskettes 2 36 Phaser 550 Color Printer Note Getting Set Up 2 Install the Tektronix Phaser 550 printer driver From the Printer menu select Create Printer the Create Printer dialog box appears Under Driver scroll to the end of the list and select Other the Install Driver dialog box appears When prompted do one of the following m If you are using the Phaser 550 CD ROM Type in the CD ROM drive location Click OK the Select Driver dialog box appears If you are using the Tektronix Printer Software for Windows diskette Type in the disk drive location of the diskette Click OK the Select Driver dialog box appears m If you are using an edited copy of the PRINTER INF file from Step 2 Type in the disk drive location of the diskette Click OK the Select Driver dialog box appears Under Printer Driver choose your Phaser 550 printer from the
53. ality selections until you reach the appropriate setting An asterisk next to the selection indicates the currently active setting Press the OK button to confirm your selection Return to the top level of the menu by pressing the xi button until the printer displays the Ready message User Manual 3 11 3 Printing Color correction 3 12 The printer provides TekColor Dynamic Correction which consists of the following color correction modes Color correction mode Description None Factory default No correction made to colors Vivid Color Adjusts the color blue to appear less purple Produces the brightest possible colors for transparencies Display Adjusts the color to closely approximate the colors on a standard display screen SWOP Press Specification for Web Offset Publications Typically used to match U S press standards Euroscale Press Characterized to match the equivalent 3M Matchprint Typically used to match European press standards Commercial Press Used to match commercial 3M Matchprint proofs Monochrome Prints a color image as a monochrome gray scale Outputs color page masters in black and white for photocopying Use Printer Settings Uses the color correction mode specified in the printer front panel setting rather than any printer driver setting This may include a custom download color correction You can view sample output of four of the color correction
54. arge blue knob clockwise to release the jammed media Remove the jammed media from the fuser and the printer Open the front door and the right side door to access the fuser Turn the fuser s large blue knob counterclockwise to release the jammed media Remove the jammed media from the right side of the printer 9317 30 User Manual 6 33 6 Troubleshooting Jam at E Remove the jammed media from the output Pull open the access door above the plastic tray output tray and remove the media 9008 57 Jam at Manual Feed Remove the jammed media from the manual feed tray 6 34 Phaser 550 Color Printer Chapter Front and Rear Panels Front panel The front panel provides a display of two lines of 24 characters each for messages button labels and user adjustable parameter settings Front panel indicators The front panel also includes two indicator lights 1 Power green LED 2 Error red LED Indicator On Blinking Off 1 Power The printer is on and ready for The printer is processing or The printer is not ready or there operation printing an image is an error The printer is in interactive mode you have pressed the Menu button 2 Error If the indicator is on after the The printer requires immediate Normal operation there are no power up sequence some user user interaction for example print engine or controller board interaction is required for clear a media ja
55. arrow button gt until the display reads System Counts lt gt Menu 3 Press the Menu button to enter the System Counts menu 4 Press the right arrow button gt until the front panel displays the component you want For example Imaging unit lt gt Menu 5 Press the Menu button press the Reset button then press the Confirm button 6 Press the xi button until the display reads Ready User Manual 4 25 4 Caring for Your Printer Occasional cleaning Regularly scheduled cleaning is not necessary for the Phaser 550 However if your printer experiences frequent media jams you can clean the rollers Cleaning the paper pick and paper feed rollers If your printer experiences media feed or pick errors clean the paper pick rollers A and the paper feed rollers B 9317 62 4 26 Phaser 550 Color Printer Caring for Your Printer 4 Use a lint free cloth that has been dampened with isopropyl alcohol at least 90 pure obtainable from your local pharmacy You can also use pre soaked alcohol wipes order number 006 7824 01 Follow these steps to clean the rollers 1 Slide the media tray s out you do not have to remove them to allow access to the paper pick and paper feed rollers 2 Open the left side door to access the rollers 9317 63 Note Ifyou have a Lower Tray Assembly you may also need to clean the rollers for the middle and lower media trays which are accessed by t
56. ation m Size of the hard disk attached to the printer m Complexity of the pages to be collated According to these factors the printer collates in sequential sets as many pages as will fit in the available memory For example you have a 6 page job and you request 4 copies Because the fourth page is complex and consumes all available memory only the first three pages fit in the printer s or hard disk s available memory The fifth and sixth pages are relatively small In this case the printer divides this job into three segments and prints in this manner 4 sets of pages 1 2 and 3 1 1 1 1 2 2 2 2 3 3 3 3 Set 1 Set 2 Set 3 Set 4 4copies of page 4 4 sets of pages 5 and 6 5 5 5 5 6 6 6 6 Set 1 Set 2 Set 3 Set 4 A 10 Phaser 550 Color Printer Technical Notes A Increasing the collation capacity To increase the number of pages that the printer can collate at one time consider one or more of the following changes m Increase the printer s memory m 4685F16 16 Mbyte SIMM Option 16 ZA80F32 32 Mbyte SIMM Option 32 m Attach a hard disk to the printer s SCSI port m Increase the size of an existing hard disk Quick Collate and the Check Print option When you use the Phaser 550 Quick Collate option in combi
57. ation of the LZW algorithm licensed under U S Patent 4 558 302 Times Helvetica and Palatino are trademarks of Linotype Hell AG and or its subsidiaries PCL5 is a registered trademark of Hewlett Packard Corporation UNIX is a registered trademark of Novell Inc in the United States and other countries licensed exclusively through X Open Company Ltd Windows is a trademark of Microsoft Corporation Other marks are trademarks or registered trademarks of the companies with which they are associated PANTONE Colors generated by the Phaser 550 Color Printer are four and or three color process simulations and may not match PANTONE identified solid color standards Use current PANTONE Color Reference Manuals for accurate colors PANTONE Color simulations are only obtainable on this product when driven by qualified Pantone licensed software packages Contact Pantone Inc for a current list of qualified licensees All trademarks noted herein are either the property of Tektronix Inc Pantone Inc or their respective companies Pantone Inc 1988 Phaser 550 Warranty Tektronix warrants that the Phaser 550 will be free from defects in materials and workmanship for a period of one 1 year from the date of shipment and that Customer Replaceable Components CRCs in the Phaser 550 will be free from defects in materials and workmanship for a period of ninety 90 days from the date of shipment or six months where longe
58. ays 2 17 3 22 5 3 mediajams 6 24 6 30 clearing 6 10 JamatA 6 31 Jam atC 6 32 Jam atD 6 33 Jam atE 6 34 Jam at Manual Feed 6 34 troubleshooting 6 10 media trays Lower Tray Assembly 3 23 ordering 5 3 using three trays 3 23 memory adding B 2 Menu button 7 2 menu map 7 5 printing A 2 A 7 Microsoft Windows 2 29 2 32 Microsoft Windows NT 2 35 Microsoft Windows NT 2 35 MODE command 2 39 Monochrome color correction 3 12 moving the printer C 1 MSDS silicone oil D 8 toner D 5 multiple copies collating 3 19 A 8 N network connectors 7 6 PhaserShare connections 2 23 ports 2 20 networking B 3 PhaserShare 2 20 Novell NetWare 2 20 0 OK button 7 2 online services 2 47 6 2 options networking B 3 ordering supplies 1 4 5 2 ordering upgrade kits B 1 orientation landscape 3 25 paper 3 25 portrait 3 25 P packing material removing 2 5 repacking C 4 PANTONE Colors 3 18 simulation 3 35 paper 1 2 handling 3 20 image area 3 21 jams 6 31 6 34 loading 2 18 ordering 5 1 5 2 picking errors 6 24 selecting 3 24 paper sizes A Letter 3 21 3 22 A4 3 21 3 22 Legal 3 21 parallel port 2 20 A 13 cable adapter 2 22 5 4 connector 2 22 7 6 parallel port see LPT port PC installing printer software 2 28 2 29 2 32 printing from DOS 3 4 printing from Windows 3 3 printing from Windows 95 3 2 setting up ports in DOS 2 39 updating driver software for Windows NT 2 35 PCL5 3 32 3 33 extended features option 3
59. cal Notes Printing the demonstration page You can print a demonstration page anytime you want to examine the printing quality of the printer The demonstration page prints in the currently selected print mode 1 When the printer is on and the Ready message appears press the Menu button The printer displays the first item in the menu Help Pages lt gt Menu 2 Press the Menu button to access the Help Pages The following message appears Test Print lt gt Print 3 Press the left arrow lt or right arrow gt buttons until the following message appears Demonstration Page lt gt Print 4 Press the Print button to print the demonstration page User Manual A A 3 A Technical Notes Printing the startup page By default printing of the startup page is enabled on power up However you can print the startup page anytime when you need to learn the number of pages that have been printed the amount of installed memory the number of fonts in memory and installed interface ports Note Ifthe printer detects a non fatal failure it automatically prints a startup page containing diagnostic information regardless of the startup page setting 1 While the Ready message is displayed press the Menu button The printer displays the first item in the menu Help Pages lt gt Menu 2 Press the Menu button to access the Help Pages The following message appears Test Print lt gt
60. d Utilities Printing Reference To install a hard disk for font storage turn to Adding a hard disk for font storage on page B 5 To disable the startup page refer to Enabling and disabling the startup page on page A 5 2 48 Phaser 550 Color Printer Chapter Printing Which platform You can print to your printer from any of these platforms providing the printer has the appropriate interface port Refer to Printer ports on page 2 20 for more information PC in Windows Windows 95 Windows NT and in DOS m UNIX and VMS Workstations m Macintosh To print from a Macintosh from Windows Windows 95 or Windows NT you should first have installed the printer software as described in Chapter 2 This chapter describes the basic print features available for complete information on using the features refer to the Phaser 550 Drivers and Utilities Printing Reference User Manual 3 1 3 Printing Printing from Windows 95 Note Printing from a PC through an interface port other than the parallel port requires that an optional PhaserShare card be installed in the printer 1 Make sure that you have installed the printer software for Windows 95 as described in Chapter 2 If you have not do so now 2 In the Printers window select the Phaser 550 printer icon 3 Select Properties from the File menu 4 Click on any of the tabs along the top of the Properties window to view and make selections that con
61. d features option print the startup page from the Help Pages menu in the front panel This page includes an entry for Extended Features Yes if installed No if it is not 11 Select the port your printer is connected to then click Next 12 Itis recommended that you use the default printer name shown under Printer name Click Yes if you want this printer to be the default printer Then click Next 2 30 Phaser 550 Color Printer 13 14 15 Getting Set Up 2 At the prompt Would you like to print a test page click Yes to verify the printer s connection or click No Then click Finish A status bar appears while files are copied to your computer If prompted select the path for the PostScript driver file ICONLIB DLL this should be in your WINDOWS SYSTEM directory If the file isn t installed on your hard disk insert the Microsoft CD ROM for Windows 95 select the WIN95 directory and click OK Or insert the requested floppy diskette for Windows 95 select the drive and click OK The software you need is installed If your printer is set up correctly and you clicked Yes in Step 13 a test page prints showing the Windows 95 logo and information about your printer Your Phaser 550 printer should be added to the Printers window User Manual 2 31 2 Getting Set Up PC Software for Microsoft Windows 3 1 The following procedure automatically installs the Adobe PS3 printer driver and PostScript printer de
62. d wash with soap and water Inhalation Not a likely route of exposure Oral No first aid should be needed Section V Fire fighting measures Flammable Properties Flammable limits not determined Flash point 570 F minimum open cup Fire amp explosion hazards No unusual hazards known Phaser 550 Color Printer Regulatory Information D Section VI Accidental release measures Spill Or Leak Wipe with absorbent material and dispose in accordance with Federal State and Local regulations Section VII Handling and storage Handling No special requirements Storage No special requirements Section VIII Exposure control personal protection Exposure Guidelines None established Engineering Controls None needed when used as intended in Tektronix printers Eye Protection None needed Skin Protection None should be needed Respiratory Protection None needed Section IX Physical and chemical properties Appearance Colorless liquid Odor Slight Solubility Not water soluble Specific Gravity 0 97 Section X Stability and reactivity Stability Stable Traces of formaldehyde may form if heated in air above 300 F 149 C Levels generated in the printer are not considered hazardous Incompatibility With Other Materials Oxidizing compounds can cause a reaction Hazardous Polymerization Will not occur Section XI Toxicological information Eye Irritation May cause slight irritat
63. dio lectriques d passant les limits applicables aux appareils num riques de la classe B prescrites dans le R glement sur le brouillage radio lectrique dict par le ministere des Communications du Canada User Manual D 1 D Regulatory Information Declaration of conformity for 220 230 VAC equipment D 2 Tektronix Inc Color Printing and Imaging Division P O Box 1000 Wilsonville Oregon 97070 1000 U S A declares under our sole responsibility that the product Phaser 550 Z550 to which this declaration relates is in conformity with the following standard s or other normative document s For the Safety of Information Technology Equipment including EC EN60950 Electrical Business Equipment For the Limits and methods of measurement of radio Interference EC EN55022 characteristics of Information Technology Equipment For the The Generic Immunity Standard EC EN50082 1 Residential Commercial and Light Industry following the provision of the Low Voltage Directive 73 23 EEC the Electromagnetic Compatibility Directive 89 336 EEC Machinery Directive 89 392 EEC Phaser 550 Color Printer Regulatory Information D FCC Class B device for 100 120 VAC equipment The equipment described in this manual generates and uses radio frequency energy If it is not installed and used properly in strict accordance with Tektronix instructions it may cause interference with radio and television reception This equipme
64. diskettes 2 1 utility files 2 47 downloading 6 2 V Vivid Color 3 12 W waste bin disposal 4 23 emptying C 2 replacing 4 23 waste disposal fuser 4 17 toner cartridges 4 6 transfer roller 4 21 waste bin 4 23 Windows 2 29 2 32 2 35 Windows 3 1 installing printer software 2 32 Windows 95 installing printer software 2 29 Windows NT installing printer software 2 35 printer driver 2 35 updating software 2 35 workstations PhaserPrint 3 5 PhaserSym 3 6 UNIX 3 5 VMS 3 6 World Wide Web server 3 6 6 2 User Manual Index 9
65. dy message is displayed press the Menu button The printer displays the first item in the menu Help Pages lt gt Menu 2 Press the Menu button to enter the Help Pages menu The following message appears Test Print lt gt Print 3 Press the left arrow lt or right arrow gt buttons until the following message appears Menu Map lt gt Print 4 Press the Print button to print the menu map page User Manual A 7 A Technical Notes Using the Quick Collate option The Quick Collate option in the supported drivers performs document collation in the printer This is faster than the Collate option that exists in some applications because applications send each page to the printer in sequence as many times as necessary to provide the requested number of copies With the Phaser 550 Quick Collate option the job is sent only once and then multiple collated sets are produced by the printer A 8 Phaser 550 Color Printer Technical Notes A Application collation Application gt file 2 3 Set 1 1 md i 3 Set 2 Phaser 550 Quick Collate Appucanon gt 1 2 1 2 3 Set 2 User Manual A 9 A Technical Notes The number of pages that can be collated at one time depends on these factors m Printer s memory configur
66. e for the parallel port is PostScript For information on default language for other interface ports refer to the PhaserShare Network Cards and Software System Administrator User Manual If you want to print HP GL or PCL5 files on a port set to PostScript you must set up that printer port for that type of data or enable Adobe IntelliSelect automatic language selection Refer to the Phaser 550 Drivers and Utilities Printing Reference for instructions If automatic language selection is enabled you can send PostScript HP GL and PCL5 files to the printer and the printer automatically detects the type of file and prints it You can change the default language so that the next time you turn on the printer it is set to receive PostScript HP GL or PCL5 data on a specific port The printer has default values for the HP GL parameters such as pen color and pen width However you can change these values Refer to the Phaser 550 Drivers and Utilities Printing Reference for instructions User Manual 3 33 3 Printing Printing hints Application hints For information about using specific software applications with your printer contact Tektronix HAL or EuroHAL information systems In the U S call 1 800 835 6100 or 503 682 7450 for EuroHAL telephone numbers refer to If you need help on page 6 1 For a complete listing of available topics request a catalog For instructions on using the HAL and EuroHAL systems refer to U
67. e this procedure to replace any of the four color toner cartridges Leave the power on when you replace any of the components 1 Remove the new toner cartridge from its packaging 4 4 Phaser 550 Color Printer Caring for Your Printer 4 2 Remove the shipping cover from the new toner cartridge 9317 03 3 Open the right side door 9317 12 User Manual 4 5 4 Caring for Your Printer 4 Slide out the used toner cartridge and dispose of it as normal office waste 5 Insert the new toner cartridge into the printer 6 Close the right side door Note The cartridge and printer labels are color coded for easy installation 4 6 Phaser 550 Color Printer Caring for Your Printer 4 Replacing the imaging unit Replace the imaging unit when the front panel reads Imaging Unit replace Refer to Troubleshooting and print quality quick reference on page 6 10 for more information on diagnosing print quality symptoms The kit consists of these items m Imaging unit m Filter m Blower brush cleaning tool Caution When replacing the imaging unit make sure that you do not expose either the new or used unit to light for more than 45 seconds Place the used unit in a dark closet or empty box to protect it from the light When diagnosing a print quality symptom you may replace the imaging unit and find it was not the solution and then need to put the original unit back into the printer User Manual
68. e toner cartridge is nearly empty Replace the color toner cartridge User Manual 6 11 6 Troubleshooting Troubleshooting and print quality quick reference cont d Solution Symptom Possible Causes Test print appears faded ina The color density is set incorrectly in single color the front panel or The toner cartridge is wearing out Check the density setting by printing the Color Calibration Page in the Calibrate Colors menu in the front panel Compare the settings to the color samples on the Quick Reference Card and if necessary adjust the density in the front panel Refer to Controlling color density on page 3 14 Replace the color toner cartridge soon depending on the complexity of your prints you can continue to print up to 100 more pages A single color has a sharp Toner cartridge is wearing out a dark or light vertical streak mechanism inside the cartridge is not properly applying toner Replace the color toner cartridge Service print 1 shows small The color toner cartridge is damaged repeating light or dark spots in a single color Replace the color toner cartridge 6 12 Phaser 550 Color Printer Troubleshooting and print quality quick reference cont d Troubleshooting 6 Symptom Possible Causes Solution A single color shows a light repeating horizontal line The roller in the toner cartridge has a slight i
69. ection XI Section IV First aid measures None indicated These toners are encapsulated pigments and should not cause health hazards when used as intended User Manual D 5 D Regulatory Information D 6 Section V Fire fighting measures Flammable Properties Flash point Not determined Fire amp explosion hazards These toners will burn No unusual hazards are expected Section VI Accidental release measures Spill Or Leak Not applicable Section VII Handling and storage Handling None Storage Avoid high temperatures Section VIII Exposure control personal protection Exposure Guidelines No special protection indicated when used as intended TLV PEL None established Section IX Physical and chemical properties Appearance Black blue red or yellow powders Odor None Solubility Not water soluble Section X Stability and reactivity Stability Stable Incompatibility With Other Materials None Hazardous Polymerization Will not occur Section XI Toxicological information Toxicity Non toxic orally Carcinogenicity Not listed by IARC NTP or OSHA Phaser 550 Color Printer Regulatory Information D Section XII Ecological information No known impact Section XIII Disposal considerations These products are not a hazardous waste as specified in 40CFR 261 Dispose in accordance with all Federal State and Local regulations Section XIV Transport information
70. ed When that tray is empty the printer automatically picks from another tray if it is the same type and size of media tray Manual Feed The printer driver and the front panel also allow you to choose the manual feed tray In the front panel the selections are Manual Feed Paper and Manual Feed Transparency In the Macintosh driver you select manual feed and media type separately If no media is loaded in the manual feed tray when manual feed is selected the printer waits 60 seconds before it flushes the job the default timeout is 60 seconds For more information on the front panel see Front panel on page 7 1 For detailed information on the printer drivers refer to the Phaser 550 Drivers and Utilities Printing Reference Note You can change the printer s tray switching behavior by sending the appropriate utility file to the printer however media tray selections made in a driver take priority over selections made in either the front panel or by sending utility files to the printer For more information see the Phaser 550 Drivers and Utilities Printing Reference 3 24 Phaser 550 Color Printer Printing 3 Image orientation Orientation refers to how the image appears on a print You specify the image orientation through your software application or printer driver 1 Portrait 2 Landscape 1 2 oy 8344 42A User Manual 3 25 3 Printing Using manual feed Use manual feed for pri
71. eds you can continue to print until the dark vertical lines appear A piece of the printed image The fuser is worn out is missing and reappears out of place approximately 129 mm 5 in down on the page Replace the fuser User Manual 6 17 6 Troubleshooting Troubleshooting and print quality quick reference cont d Symptom Possible Causes Solution Dark and wavy vertical The main charge grid is dirty streaks appear in all colors most easily visible in yellow Replace the main charge grid The entire page prints in The cause is one of the following The solution is one of the following black including the borders m Bad electrical contact for the main charge grid m Re insert the imaging unit to correct the contact for the main charge grid m The main charge grid is broken m Replace the main charge grid with a new one m Power supply high voltage m Call Service See page 6 1 Front panel reports The transfer kit is worn out Transfer kit replace Replace the transfer kit Toner spots appear on the The transfer kit is worn out back of the media 6 18 Phaser 550 Color Printer Replace the transfer kit Troubleshooting and print quality quick reference cont d Troubleshooting 6 Symptom Possible Causes Solution The page prints in black in the image area only the borders are clear Either the image proce
72. efer to All about media on page 3 20 and Media trays on page 3 22 for details 3 Inthe Print dialog box click the Options button to see the Print Options dialog box There are printer specific TekColor features listed at bottom of the dialog box Refer to Print quality modes on page 3 10 for details on Print Quality and for details on Color Correction 4 The LaserWriter 8 3 driver offers ColorSync options refer to the Phaser 550 Drivers and Utilities Printing Reference for instructions For detailed information on print features refer to the Phaser 550 Drivers and Utilities Printing Reference Note Ifyou are using the Phaser 550 GX driver to print a file refer to the Phaser 550 Drivers and Utilities Printing Reference for complete information on installing and printing from the driver User Manual 3 7 3 Printing Printing from specific applications Refer to the Phaser 550 Drivers and Utilities Printing Reference for some application specific information You can also get tips on printing from specific applications such as QuarkXPress and PageMaker by contacting HAL or EuroHAL the Tektronix automated information systems HAL and EuroHAL fax you information immediately on applications and other topics To receive a HAL FAX catalog call toll free in the United States 1 800 835 6100 or dial direct 503 682 7450 For a EuroHAL catalog and for complete information on both HAL and EuroHAL see Using the aut
73. elections refer to your application software s user manual 2 Make sure that the PC communication ports have been set up correctly Refer to PC DOS and setting up ports on page 2 39 for instructions 3 Select the printer driver for the Phaser 550 or a Tektronix Phaser printer or a generic color PostScript driver Note Generic PostScript printer drivers do not have information about your Phaser 550 for example its page sizes and image area size Using a standard Letter or A4 paper size selection should produce acceptable results a Select the appropriate port an LPT port for parallel a COM port for serial one of the LPT or COM ports for network connections b Set the page margins in your application software as needed For details on the printer s paper and margin sizes refer to Margins and print area on page 3 21 4 Send a file to the printer from your software application Refer to the application software s user manual for details For details on driver options refer to the Phaser 550 Drivers and Utilities Printing Reference 3 4 Phaser 550 Color Printer Printing 3 Printing from a UNIX or VMS workstation You can print from a workstation through Ethernet Token Ring parallel or serial interfaces Workstation users can print from any application that generates color PostScript For UNIX and VMS environments Tektronix offers PhaserPrint which provides fast raster file and screen copy
74. er Other countries 00 xx area code number 6 6 Phaser 550 Color Printer Troubleshooting 6 Symptoms and solutions Diagnostic tools The Phaser 550 provides several tools for diagnosing and solving various types of problems from print quality to media jams These tools include the following Troubleshooting and print quality quick reference table Describes several printing problems by symptom including an example then lists the possible causes and solutions Especially useful for determining when the consumables need to be replaced See page 6 10 Test Print and Service Print 1 Found in the Help Pages menu accessed from the front panel these help you diagnose print quality problems for example if a user replaceable component such as a toner cartridge needs to be replaced Included on the test print is the Used graph showing the approximate usage for the imaging unit transfer kit and fuser Phaser 550 Quick Reference Card Provides easy access to troubleshooting information on media jams and maintaining print quality including color examples of print quality symptoms Also provides samples of standard color density that you can compare to the printer s current settings that appear on the Color Calibration Page Color Calibration Page Found in the Calibrate Colors menu accessed from the front panel This page shows the printer s current density settings and the ranges for adjustment Use this page
75. erence for the proper amount of media 9008 14 2 18 Phaser 550 Color Printer Getting Set Up 2 6 If you have a single media tray Slide the paper tray completely into the slot If you have a Lower Tray Assembly Install a media tray into each of the three slots Note A paper tray can be installed in any of the three tray slots A B and C however the transparency tray should only be inserted in the upper A and middle B tray slots 9317 50 User Manual 2 19 2 Getting Set Up Connecting the printer Printer ports The printer is shipped standard with a bi directional parallel port and a SCSI port for interfacing to the optional Phaser Copystation or an external hard disk for font storage In addition the printer can be configured with optional networking and serial ports The printer accepts print jobs from all the data ports at the same time on a first come first served basis The ports include 1 Parallel standard 2 SCSI standard Note The SCSI port is used only for connecting a hard disk for font storage or for connecting the Phaser Copystation Refer to Turning on the printer on page 2 24 and SCSI connections on page 2 23 for more information on the SCSI port Refer to Phaser Copystation accessory on page B 3 for more information on the Phaser Copystation PhaserShare card optional m PhaserShare Ethernet card supports Novell NetWare EtherTalk and TCP IP pro
76. fault access to Check Print is enabled with a default timeout of 5 minutes For complete instructions on making this driver selection refer to the Phaser 550 Drivers and Utilities Printing Reference User Manual 3 19 3 Printing All about media 3 20 Make sure that the media trays are free of dust Dust and dirt ina media tray can be transferred to the paper or transparency resulting in poor print quality Handle paper and transparencies with both hands at the edges to avoid creases and fingerprints which can result in poor print quality Store paper and transparencies in the original dust free package To avoid having transparencies or paper stick together fan them before loading into the appropriate media tray For best results use a smooth paper and Tektronix transparencies Use a high grade laser paper such as Tektronix 24 lb Bond for the finest resolution and brightest most consistent colors 75 105 g m 20 28 Ib paper in the media trays and 60 120 g m 16 32 Ib paper with manual feed Feeding media through the printer twice or printing on both sides of the media can reduce the life of the printer s paper path components and consumables and may require frequent cleaning of the paper path components This printer is not designed to accommodate envelopes Do not attempt to print on envelopes poor print quality or damage to the printer may result If you need to print labels use only full 8 5 x 11
77. ffice Printer service If your printer needs service call 1 800 835 6100 in the United States weekdays from 6 00 am to 5 00 pm PST Outside the U S contact your Tektronix dealer or local Tektronix office User Manual 6 1 6 Troubleshooting The Tektronix Bulletin Board Service The Tektronix Bulletin Board Service BBS is available for direct downloading of the latest versions of printer drivers utilities and files If you have a Macintosh or PC communication software and modem you can call the system and use the menus to locate and download the files you want To access the BBS 24 hours a day 7 days a week call 503 685 4504 For a detailed instruction guide on system requirements terminal settings protocol modem how to connect to our BBS and how to download files request a document catalog from HAL the Tektronix automated fax system Refer to Using the automated fax systems on page 6 4 for instructions on using HAL Online services Tektronix color printer information is also available through online services m Technical support support ColorPrinters tek com m World Wide Web http www tek com Color_Printers m Tektronix anonymous ftp server ftp tek com Color_Printers m America Online keyword Tektronix m eWorld shortcut Tektronix m CompuServe go Tektronix Using the Tektronix World Wide Web server to download files You can access the Tektronix World Wide Web server WWW to download files
78. fore you connect or disconnect a SCSI cable 1 Phaser 550 printer with a built in SCSI terminator 2 SCSI port 3 External disk SCSI port 4 Terminator not required if the disk has a built in terminator or if you have a Phaser Copystation connected at the other end of the chain Each disk must have a unique SCSI ID number Do not turn on the printer or disk until each disk has a unique number Note You must turn on the disk s before you turn on the printer Wait at least one minute after turning on the disk s before turning on the printer 9008 65 User Manual B 7 B Expanding Your Printing System B 8 Connecting multiple disks Make sure that the computer printer and external disks are turned off before you connect or disconnect a SCSI cable 1 2 3 4 Phaser 550 printer with a built in SCSI terminator SCSI port External disks Terminator not required if the end disk has a built in terminator or if you have a Phaser Copystation connected at the other end of the chain The middle disk must not have an internal terminator Each disk must have a unique SCSI ID number Do not turn on the printer or disk until each disk has a unique number Note You must turn on the disk s before you turn on the printer Wait at least one minute after turning on the disk s before turning on the printer 1 2 3 4 ae Phaser 550 Color Prin
79. ge you want from these selections Language English Language Espanol Language Francais Language Deutch Language Italiano Language Japanese 5 Press OK to select the language Press the Exit button until Ready is displayed 2 26 Phaser 550 Color Printer Getting Set Up 2 Making a demonstration print You can print a demonstration page to check that your printer is set up and operating correctly 1 When the printer is on and the Ready message appears press the Menu button You see this message Help Pages lt gt Menu 2 Press the Menu button You see this message Test Print lt gt Print 3 Using the left lt or right gt arrow buttons scroll through the selections until you see this message Demonstration Page lt gt Print 4 Press the Print button to print the demonstration page User Manual 2 27 2 Getting Set Up Installing the printer s software PC software Packaged with your printer are the Phaser 550 compact disk CD ROM for platforms with a CD ROM drive or if your computer does not have a CD ROM drive the diskettes for PC and Macintosh computers The CD ROM and diskettes contain software and utility files that work with a printer driver to let you select media type media trays print quality modes color correction modes and other features For complete details on the contents of the CD ROM and diskettes and how to use them refer to the Phaser 55
80. ge directories to your printer specific directory cd Color_Printers UNIX lt Tektronix printer gt utilities 5 To download the utility files type the following command mget The system prompts you for each file in the directory to which you respond y or n 6 To exit the ftp session type quit or bye then press the Return key User Manual 6 3 6 Troubleshooting Using the automated fax systems As an alternative to the Customer Support Hotline and to provide up to date information quickly Tektronix has set up HAL Highly Automated Library and EuroHAL two interactive automated fax systems These automated fax systems provide Macintosh PC and workstation users with the latest technical hints and tips like color adjustments solutions to common technical problems and application notes for software problems such as CorelDRAW and QuarkXPress You may call HAL or EuroHAL from anywhere in the world The fax systems are available 24 hours a day seven days a week Use HAL to order a catalog or individual documents in the U S A and Canada If you have a fax machine and a touch tone voice telephone you can order a HAL catalog listing all of the information offered by HAL by calling 503 682 7450 direct or in the U S and Canada call 1 800 835 6100 1 Before you call write down the area code and telephone number for your fax machine HAL will ask you to key this number through the keypad on your voice telephone
81. hareholders and the communities we are a part of worldwide Tektronix establishes and maintains sound environmental management practices to accomplish this goal and to assure compliance with the laws regulations and orders of the responsible governmental authorities wherever Tektronix and its subsidiaries operate Tektronix Incorporated is complying with government regulations by providing Material Safety Data Sheets for this product Color Printing and Imaging Division Tektronix Incorporated D 4 Phaser 550 Color Printer MSDS for toner Regulatory Information D Section Product identification Trade name and Tektronix part number Black Toner Cartridge 016 1417 00 Cyan Toner Cartridge 016 1418 00 Magenta Toner Cartridge 016 1419 00 Yellow Toner Cartridge 016 1420 00 Black Toner Starter Cartridge 118 9081 00 Cyan Toner Starter Cartridge 118 9082 00 Magenta Toner Starter Cartridge 118 9083 00 Yellow Toner Starter Cartridge 118 9084 00 Product use Used in the Phaser 550 color printers Section II Information on ingredients Ingredients Toners are a proprietary blend of pigments and resins Section Ill Hazards identification Potential Health Effects Eyes Contact unlikely If any particles get into the eye flush thoroughly with water Skin Not expected to be an irritant Inhalation Minimum irritation expected as with any non toxic dust Ingestion Not considered a route of exposure See S
82. he internal belt to ready the unit for printing 9317 04 User Manual 2 13 2 Getting Set Up 4 Remove the adhesive tape from the protective plastic sheet then remove the sheet from the imaging unit taking care not to touch the green belt right side or the underside 5 Insert the imaging unit into the printer holding it by the blue handles Release the left handle and slide the unit in until it stops 9317 05 Caution Be sure the outer two blue knobs are aligned vertically If the belt is not tight it may catch on the printer cabinet during installation Be careful not to touch the green belt the right side or the underside of the imaging unit fingerprints may affect the print quality Keep the imaging unit s light exposure to a minimum under 45 seconds or you may damage the unit Never expose it to direct sunlight 2 14 Phaser 550 Color Printer Getting Set Up 2 Turn the center blue knob clockwise to insert the imaging unit completely and to lock it The lock icon should align with the triangle Close the printer s front door User Manual 2 15 2 Getting Set Up Installing the output tray 1 Insert one side of the plastic output tray into the opening on the printer 2 Press the opposite side to insert it into its opening on the printer 9008 12 2 16 Phaser 550 Color Printer Getting Set Up 2 Adding paper or transparencies Unpack the media tray s Be su
83. he lower left side door User Manual 4 27 4 Caring for Your Printer 3 If you are cleaning the rollers for the upper media tray if you do not have a Lower Tray Assembly this is the only set of rollers use the blue handle to pull out the paper feeder allowing the best access to the rollers 9317 64 4 Use a lint free cloth moistened with 90 isopropyl alcohol to wipe the paper feed rollers Rotate each roller to clean its entire surface 9317 65 4 28 Phaser 550 Color Printer Caring for Your Printer 4 5 Gently rotate the paper pick rollers 180 the paper pick rollers are D shaped and wipe them with a lint free cloth that has been moistened with isopropyl alcohol 9317 61 6 Close the paper feeder and the left side door 9317 66 7 Replace the media tray s User Manual 4 29 4 Caring for Your Printer Cleaning other rollers You can clean any of the rollers in the printer Always use a lint free cloth Caution Ifyou clean the transfer roller use a dry lint free cloth do not use isopropyl alcohol because it can reduce the life of this roller 4 30 Phaser 550 Color Printer Chapter Supplies and Accessories Tektronix supplies the mark of quality Tektronix supplies are developed and tested as a total system printer user replaceable components and media These system components work together to produce consistent high quality color images Always order Tektronix supplies for y
84. ing unit approximately on the same horizontal and vertical place or they move vertically from one print to another Dark and light repeating Gears in the imaging unit are not Replace the imaging unit horizontal lines at 1 5 mm meshing smoothly intervals 6 16 Phaser 550 Color Printer Troubleshooting and print quality quick reference cont d Troubleshooting 6 Symptom Possible Causes Solution One or more vertical dark The imaging unit is scratched and even fine lines appear on the print through all colors or The fuser is damaged Replace the imaging unit make sure that the old imaging unit is not exposed to light for more than 45 seconds If a new imaging unit does not correct the problem m Put the old imaging unit back into the printer m Repack the new imaging unit m Replace the fuser Front panel reports Fuser replace The fuser is wearing out Replace the fuser soon Front panel reports The fuser is worn out Stopped replace fuser Replace the fuser now The surface of the printed The fuser is wearing out image appears to have vertical scratches visible by holding the print at an angle and observing the shine of the image At first the scratches appear only on the printed image eventually dark vertical scratches appear on the unprinted portion of the page Replace the fuser depending on your quality ne
85. inter up and away from the Lower Tray Assembly Warning The printer weighs about 39 kg 86 lbs and the Lower Tray Assembly weighs 14 kg 31 Ibs Observe standard precautions for lifting heavy objects b Repack the Lower Tray Assembly in its original shipping box 9008 67 9 Repack any other accessories in the original Tektronix shipping box User Manual C 3 C Moving Your Printer 10 Repack the printer in the original Tektronix shipping box Make sure that you keep the printer level when moving Note To keep your warranty valid you must first remove the fuser toner cartridges and imaging unit then ship the printer in its Tektronix shipping box with the appropriate packing materials Call Tektronix at 1 800 835 6100 or call your nearest Tektronix dealer if you need a replacement box Also if you are returning the printer for service call Tektronix or your nearest Tektronix dealer for a return authorization number 008 59 C 4 Phaser 550 Color Printer Appendix D Regulatory Information Canadian EMC Electromagnetic Compatibility regulatory standards u This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications m Le pr sent appareil num rique n met pas de bruits ra
86. ion Skin May cause slight irritation but no significant effect User Manual D 9 D Regulatory Information D 10 Section XII Ecological information No known impact Section XIII Disposal considerations Observe all Federal State and Local regulations See section XV Section XIV Transport information D O T Not regulated Section XV Regulatory information EPCRA section 313 Reportable Ingredients None California Prop 65 Not listed Canadian WHMIS Not considered a hazardous chemical TSCA This product is listed in the Toxic Substances Control Act inventory as verified by our suppliers OSHA Not considered a hazardous material as defined by 29CFR1910 1200 Hazard Communication Section XVI Other information Original preparation date October 24 1995 R C Tektronix Incorporated P O Box 500 Chemical Documentation Mail stop 46 825 Beaverton Oregon 97077 Printer information 1 800 835 6100 MSDS information 503 627 7255 Phaser 550 Color Printer Index A A Letter mediatrays 2 17 3 22 5 3 A4 media trays 2 17 3 22 5 3 accessories Phaser Copystation B 3 PhaserPrint B 4 PhaserSym B 4 accessories ordering 5 3 cables and adapters 5 4 Lower Tray Assembly 5 3 B 1 media trays 5 3 output tray 5 3 Phaser Copystation 5 3 adding memory B 2 adjusting color density 3 14 applications printing 3 8 automated information system HAL 3 6 3 8 6 4 automatic language selection 3 33 Au
87. ivers installation 2 28 installation Macintosh 2 40 installation Windows 2 29 2 32 2 35 installing PPDs 2 28 using Windows 2 35 Windows 2 32 Windows 95 2 29 Windows NT 2 35 Windows NT 2 35 E enabling and disabling the startup page A 5 Energy Star 7 5 mode A 12 timeout A 12 Enhanced print mode 3 10 error indicator 2 25 6 10 6 23 error messages on the startup page 6 29 Ethernet 2 20 2 23 problems 6 22 EuroHAL automated fax system 6 5 Euroscale Press 3 12 extended features option Enhanced print mode 3 10 fonts 3 31 PCL5 3 32 Premium print mode 3 10 print quality modes 3 10 Index 2 Phaser 550 Color Printer F Fast Color print mode 3 10 fastest printing available 3 36 filter replacing 4 11 font disk see hard disk fonts 1 3 3 31 downloading 3 32 extended features option 3 31 Macintosh screen fonts 3 32 resident typefaces 1 3 3 32 standard configuration 3 30 TrueType 1 3 front panel 4 4 4 16 4 20 6 30 7 1 buttons 7 2 Calibrate Colors menu 3 17 changing color correction 3 13 Check Print 3 19 7 5 color calibration page 3 14 configuration page A 6 controlling color density 3 14 demonstration page 2 27 A 3 diagnosing problems 6 10 6 11 display 7 3 Help Pages 6 8 A 1 indicators 7 1 locked 7 4 menumap 7 5 A 2 A 7 messages 6 10 6 11 6 14 6 17 print quality modes 3 11 protected mode 7 4 selecting 3 11 selecting alanguage 2 26 standby mode 6 14 6 17 startup page A 4 test print 6
88. k Reference Card and in Chapter 6 also use the Test Print and Service Print 1 in the front panel s Help Pages menu to diagnose symptoms m Do not touch the underside or the right side of the imaging unit fingerprints may appear on your output m Keep the imaging unit s light exposure to a minimum less than 45 seconds or you may damage the unit m When installing a new imaging unit keep the protective plastic sheet on until immediately before you insert it into the printer If when installing the imaging unit you also need to install other components install the imaging unit last to minimize its light exposure m When changing a toner cartridge or clearing a media jam make sure that you close the right side door quickly to avoid any light exposure to the imaging unit Do not leave the front door open for extended periods of time for example several hours Double sided printing will require more frequent cleaning of the rollers and will reduce the average life of the consumables User Manual 4 1 4 Caring for Your Printer User replaceable components This printer is designed modularly so that it is easy to maintain several of the components are replaceable What this means to you is that cleaning is only necessary if you experience paper path problems see Cleaning the paper pick and paper feed rollers on page 4 26 These are the replaceable components for the Phaser 550 Transfer kit transfer
89. l Phaser 550 software dialog box appears Click Install to load the Standard printer software Phaser 550 Color Printer Getting Set Up 2 LaserWriter 8 x setup The LaserWriter 8 x driver uses printer specific PPDs PostScript Printer Description files for information on a printer s page sizes printing options and media type options To use the LaserWriter 8 x driver with a Phaser 550 printer do the following steps depending on the version of the driver you are using If the printer is busy it may take some time to complete this configuration procedure you may want to do this procedure when the printer is idle You only have to configure a printer once Note During installation the LaserWriter 8 x driver leaves other versions of the LaserWriter driver intact Setting up the LaserWriter 8 3 driver 1 Make sure that the LaserWriter 8 3 driver is installed on your Macintosh If the LaserWriter 8 3 driver is not installed The LaserWriter 8 3 driver software is available from Apple Computer see your local Apple dealer for details Refer to the LaserWriter driver s documentation LaserWriter 8 x Update Guide for instructions on installing the driver 2 Follow the instructions in Installing the printer s software on page 2 28 to install the PPD printer description files Select one of the standard options to automatically install all of the printer s software or select the PPD files for drivers and applications opti
90. lace the imaging unit detail Dark color spots and dark or The imaging unit is worn out Replace the imaging unit light streaks appear in all colors Test print shows a straight The photosensitive belt inside the Replace the imaging unit thin and even light vertical imaging unit is scratched line in all colors 6 14 Phaser 550 Color Printer Troubleshooting 6 Troubleshooting and print quality quick reference cont d Symptom Possible Causes Solution On the test print each color The cleaning blade inside the imaging Replace the imaging unit bleeds into the color band unit is not cleaning an internal belt below it the most visible is magenta in the yellow band A single white spot appears The imaging unit is damaged Replace the imaging unit in approximately the same vertical place on the page Asingle wide light horizontal The imaging unit was exposed too Wait overnight and print the test print If band appears in one place on long to light print quality hasn t changed replace the the page near the top or all imaging unit colors are faded User Manual 6 15 6 Troubleshooting Troubleshooting and print quality quick reference cont d Symptom Possible Causes Solution Large light spot s appear Fingerprint s someone has touched Print several pages until the artifacts fade randomly in the test print the underside of the imag
91. le prints Continuous throughput rate In both cases these are physical mechanism times independent of image processing time Actual time to first print depends on image complexity and size resolution and memory configuration Color Monochrome 1st print Continuous 1st print Continuous throughput rate throughput rate Print mode ppm ppm Fast Color 55 sec 4 7 55 sec 4 7 Standard 60 sec 3 5 45 sec 14 Enhanced Presentation Premium 1 min 20 sec 1 8 50 sec 7 Transparency 1 min 30 sec 1 5 60 sec 7 Pages per minute Safety and emissions standards FCC Part 15 Subpart J Class B verified Vfg 243 Class B CISPR 22 Class B verified UL 1950 listed CSA 220 certified EN60950 IEC 950 TUV licensed EN55022 A 18 Phaser 550 Color Printer Appendix Upgrade kits Expanding Your Printing System Order number 4685F16 ZA80F32 Z550FX 4676FTA 4540 4676FP1 4676FP3 4676FP4 Description 16 Mbyte SIMM for adding memory Option 16 see Advantages of adding memory on page B 2 32 Mbyte SIMM for adding memory Option 32 see Advantages of adding memory on page B 2 Extended Features SIMM Option FX adds 22 fonts Check Print print collation job pipelining plus support for Enhanced and Premium print modes Lower Tray Assembly with one paper tray and one transparency tray For metric trays order 4676FTA Option 01 Phaser Copystation accessory adds co
92. leaning 4 11 serial connections 2 23 serial port printer 2 20 service 6 1 service print 6 9 setting up PC ports for DOS 2 39 setting up the printer 2 2 silicone oil MSDS D 8 Simulate Display 3 12 software installing PPDs 2 28 solutions problem solving 6 7 specifications A 16 spots on prints 6 27 standard configuration fonts 3 30 print quality modes 3 10 Standard print mode 3 10 standby 6 14 6 17 User Manual Index 7 startup page 2 25 6 29 enabling and disabling A 5 error messages 6 29 printing A 4 prints when disabled 6 29 reports error message 6 29 streaks or spots on prints 6 27 supplies and accessories 1 4 3 34 5 1 SWOP Press 3 12 symptoms and solutions 6 7 adjusting color density 3 14 color calibration page 3 14 Phaser 550 Quick Reference Card 6 7 test print 6 7 Sys Start file B 6 T TCP IP 2 20 technical support 6 1 TekColor Dynamic Correction 3 12 Tektronix Bulletin Board Service BBS 2 47 3 6 3 18 6 1 Tektronix ftp server 6 3 Tektronix online services 2 47 test print 6 8 A l A 2 button 6 20 front panel 6 7 timeouts 6 23 disable 2 39 Token Ring interface 2 20 TokenTalk interface 2 20 toner cartridges installing 2 8 ordering 5 2 replacing 4 4 shipping cover 2 8 waste disposal 4 6 toner MSDS D 5 Index 8 Phaser 550 Color Printer transfer kit front panel message 4 20 replacing 4 20 transfer roller cleaning 4 30 waste disposal 4 21 transparencies handling 3 20 jams 6 31 6 32 6 33
93. list then click OK m Select Tektronix Phaser 550 if you have the standard configuration of the printer m Select Tektronix Phaser 550 with 1200 dpi if you have the printer s extended features option If you are not sure whether your printer has the standard configuration or the extended features option print the startup page from the Help Pages menu in the front panel This page includes an entry for Extended Features Yes if installed No if it is not User Manual 2 37 2 Getting Set Up 2 38 10 11 12 13 In the Windows NT Setup dialog box type in the same path you used in Step 7 for example B Click Continue the Noncritical Error dialog box appears When you are prompted for the location of the PSCRPTUI DLL file and the PSCRIPT DLL file click Ignore These files were installed in Step 4 or were already installed When the Create Printer dialog box appears fill in the other fields as desired then click OK the PostScript Printer Setup dialog box appears Select options in the PostScript Printer Setup dialog box Enabling the Use Printer Halftoning option is recommended Then click OK the Windows NT Setup dialog box appears If you installed a PostScript printer in Step 4 follow this procedure to delete it Now that the Tektronix printer is installed this printer is no longer needed a Select the printer you want to remove b From the Printer menu select Remove Printer c Atthe pr
94. llation successful message click OK User Manual 2 33 2 Getting Set Up 2 34 13 14 15 16 17 Note Click Close in the Install PostScript Printer from PPD dialog box At the message click OK the Control Panel opens From the Control Panel double click Printers In the Printers dialog box select the Tektronix Phaser 550 printer you just installed then click Connect In the Connect dialog box select the port the printer is connected to then click OK Refer to the README file on the Adobe PS3 Driver for Windows 3 1 diskette from Tektronix or to the Adobe PostScript Printer Driver User Guide for more detailed information on installing and using the Adobe PS3 driver Phaser 550 Color Printer Getting Set Up 2 PC Updating the driver software for Windows NT If you are using Microsoft Windows NT follow these instructions to update the printer driver that enables you to print to a Phaser 550 This update procedure provides printer page size information for Windows NT applications However TekColor color corrections and other PostScript Level 2 features are not supported by the Windows NT driver Refer to the Phaser 550 Drivers and Utilities Printing Reference for instructions on other ways of selecting color corrections Refer to your Microsoft Windows NT documentation for details on features in the Windows NT driver Note This procedure requires that a PostScript printer driver be installed on your system
95. lor copying capability to your Tektronix Phaser printer Ethernet networking card upgrade kit includes EtherTalk and Novell NetWare protocols Option P1 LocalTalk networking card upgrade kit includes LocalTalk protocol and RS 232 serial interface Option P3 Token Ring Networking Card upgrade kit Option P4 User Manual B 1 B Expanding Your Printing System Advantages of adding memory The following table summarizes the memory configurations for the B 2 Phaser 550 printer Memory configurations for the Phaser 550 printer Memory Total memory Performance Benefit Standard 8 Mbytes Base configuration supports Fast Color Standard and Presentation print modes Add one 16 Mbyte SIMM 24 Mbytes Increases frame buffer size I O buffers and virtual memory Improves throughput Full frame buffer for Standard mode Minimum requirement for Enhanced or Premium mode printing full size print area on Legal size media Letter size copies on the Phaser Copystation Add one 32 Mbyte SIMM 40 Mbytes Increases frame buffer size I O buffers and virtual memory two full frame buffers for Standard mode one full frame buffer for Enhanced mode Minimum requirement for Legal size copies on the Phaser Copystation Add one 16 Mbyte SIMM and one 32 Mbyte SIMM 56 Mbytes Increases the size of caches buffers and virtual memory to reduce the amount of time required to transfer large i
96. m A can occur at any of the three media trays whichever tray you selected for the current print job User Manual 6 31 6 Troubleshooting Jam at C Caution The fuser is hot To avoid personal injury wait 10 minutes for the fuser to cool before touching it 1 Open the front door and the right side door to access the fuser Z 9008 53 2 Turn the small blue knob counterclockwise to unlock the fuser pull the fuser out until it stops 3 Turn the fuser s large blue knob clockwise to release the jammed media 4 Remove the jammed media from the fuser 9008 54 6 32 Phaser 550 Color Printer Jam at D Caution Troubleshooting 6 The fuser is hot To avoid personal injury wait 10 minutes for the fuser to cool before touching it Warning First check the exit opening for media that has jammed and folded like an accordion It is especially difficult to see if the media is transparency film 1 Open the front door to access the fuser 2 Pull open the access door above the plastic output tray the media is visible 3 On the fuser turn the large blue knob counterclockwise 4 Remove the media from inside the access door 9008 55 Caution If the fuser knob will not turn do not force it or you may damage the fuser Instead follow these steps m Unlock the fuser by turning the small blue knob counterclockwise Pull the fuser out The media will probably tear a Turn the fuser s l
97. m or close an errors example toner is low Check open door Refer to Chapter 6 the front panel message User Manual 7 1 7 Front and Rear Panels Front panel buttons 1 The xi button allows you to perform the following menu functions m Back up a level of the menu without making a selection m Exit the menu Button 2 is inactive during normal printer operation However you can perform this menu function when you enter the front panel menu E lt Scroll backward through the available selections During normal printer operation button 3 has the following effect m Cancel Cancels a print job or selection When you enter the front panel menu button 3 has the following effect gt Scrolls forward through the available selections m Confirm Implements a selection Button 4 is labeled Menu during normal operation and allows you to enter the menu After entering the front panel menu Button 4 changes meaning as you select sub menus E Menu Accesses to sub menus m Print Executes a print command m OK Accepts the selected value m Reset Resets the count for a user replaceable component Es E gt x o g 1 2 3 4 9008 29 7 2 Phaser 550 Color Printer Front and Rear Panels 7 Two line display The two lines of the display have the following functions Line 1 Displays status messages such as Ready and Printing m Displays operation errors and warnings such as lt colo
98. mages and to process multiple jobs Add two 32 Mbyte SIMMs 72 Mbytes max 1200 x 1200 dpi without compression guarantees the fastest throughput and best image quality The total amount of memory installed in the printer is reported on the startup page and on the configuration page In general more memory improves throughput reduces the level of compression provides more storage for downloadable fonts and allows printing of the most complex images Additional memory can also reduce offload time by increasing the size of input buffers for the I O ports Phaser 550 Color Printer Expanding Your Printing System B Phaser Copystation accessory The Phaser Copystation accessory adds easy to use walk up color copying capability to the Phaser 550 Color Printer The Copystation s front panel controls let you specify the number of copies and select among color gray scale and black and white copying modes You can choose to make copies reduced to 25 or enlarged to 200 of the original s size and you can adjust copies for color balance and lightness In order to use the Phaser Copystation with the Phaser 550 your printer requires the following memory upgrades m 16 Mbyte SIMM total 24 Mbytes Letter size copies m 32 MbyteSIMM total 40 Mbytes Legal size copies Note To order a Phaser Copystation use Tektronix order number 4540 For instructions on connecting a Phaser Copystation to your printer or printer ne
99. modes at the bottom of the Startup page Refer to Printing the startup page on page A 4 for instructions on printing the Startup page Note If your printer is on a network and you have changed the front panel settings make sure that you tell other users on the network The printer settings affect all prints made with non Tektronix drivers Phaser 550 Color Printer Printing 3 Selecting TekColor corrections from the front panel Use the following steps to change the color correction mode through the printer s front panel menu 1 When the printer is on and the Ready message appears press the Menu button The printer displays the first selection in the menu Help Pages lt gt Menu 2 Using the left lt or right gt arrow buttons scroll through the selections until the following message appears TekColor Correction lt gt Menu 3 Press the Menu button to access color correction selections The printer displays the following message TekColor Correction None gama 22255 OF 4 Using the right or left arrow buttons scroll through the color correction selections An asterisk next to the selection indicates the currently active setting 5 Press the OK button to confirm your selection 6 Return to the top level of the menu by pressing the Exif button until the printer displays the Ready message For a complete list of the front panel settings see Chapter 7 For more detailed informatio
100. mpression after long storage Run 20 30 prints The impression will disappear with continued time and use A single color on the test print is cut off with a jagged edge either on the left or right side of the print The cartridges are installed in the printer in this order from top to bottom black yellow magenta cyan The toner cartridge that is positioned in the printer above the cartridge that displays this symptom has a defect it prevents the lower cartridge from fully opening during printing Replace the toner cartridge that is positioned in the printer above the cartridge showing the symptom m If the symptom appears in yellow m Replace the black toner cartridge m f the symptom appears in magenta m Replace the yellow toner cartridge m f the symptom appears in cyan m Replace the magenta toner cartridge User Manual 6 13 6 Troubleshooting Troubleshooting and print quality quick reference cont d Symptom Possible Causes Solution Front panel reports The imaging unit is wearing out Replace the imaging unit soon Imaging unit replace Test print shows dark uneven The imaging unit is wearing out Replace the imaging unit vertical streaks or smudges on the whole page most prominent in the middle of the page most visible in the yellow band on the test print Prints are missing fine line The imaging unit is worn out Rep
101. n low density plug to Macintosh SCSI Macintosh SCSI 25 pin plug Combine with 013 0297 00 to connect the printer s SCSI port to a hard disk drive with Macintosh SCSI 25 pin plug 013 0297 00 SCSI 1 LD to SCSI adapter converts SCSI 2 HD 50 pin low density plug to 50 pin high density plug Use with either 012 1465 00 or 012 1299 00 to convert a low density SCSI connection to a high density SCSI connection 012 1379 00 Serial RS 232 9 socket receptacle to Null modem 9 socket receptacle 1 8 meters 6 feet Connects the Phaser 550 serial port to a PC or workstation serial port 012 1380 00 Serial RS 232 9 socket receptacle to Null modem 25 socket receptacle 1 8 meters 6 feet Connects the Phaser 550 serial port to a PC or workstation serial port Phaser 550 Color Printer Chapter Troubleshooting If you need help If you need assistance contact your local Tektronix dealer or sales representative Tektronix Customer Support Hotline the Tektronix Bulletin Board Service BBS Tektronix World Wide Web pages or Tektronix interactive fax system HAL Customer Support Hotline If your problem is still not resolved after first trying the suggestions in this Troubleshooting chapter call the Tektronix Customer Support Hotline in the United States and Canada at 1 800 835 6100 from 6 00 am to 5 00 pm PST For technical support outside the United States and Canada contact your local Tektronix dealer or local Tektronix o
102. n on color correction refer to the Phaser 550 Drivers and Utilities Printing Reference User Manual 3 13 3 Printing Controlling color density The printer s front panel provides an interface to adjust the density of the toner applied to the media This feature compensates for the changes in density that can occur as toner cartridges or the imaging unit age Follow these steps to adjust the color density Press the Menu button on the front panel The display reads Help Pages lt gt Menu Press the right arrow button so that the display reads Calibrate Colors lt gt Menu Press the Menu button to enter the Calibrate Colors menu Press the right or left arrow button so that the display reads Adjust each color lt gt Menu Press the Menu button The display reads Calibration Page lt gt Print Press the Print button to print the Color Calibration Page The current density setting for each color is indicated by the dashed line enclosure and the numeric value 10 to 10 next to each color The page also shows the ranges that you can select in the front panel In the example on the next page the density setting for each color is the default 0 3 14 Phaser 550 Color Printer Printing 3 Color Calibration Page Cyan Magenta Yellow Black 3 2 2 2 amp ry A A amp ae H b o N N amp amp b amp amp amp
103. nation with the Check Print option only the first page of the first set is printed before pausing for review When using the Quick Collate option make sure that you either select Output Face Down or uncheck the Output Face Up box depending on the driver you are using Note The Quick Collate feature is only available with the printer s extended features option Z550FX or Option FX and at least 24 Mbytes of memory User Manual A 11 A Technical Notes Energy Star mode When the printer is idle for the time set in the Energy Star front panel menu 1 hour default it cools down completely When the printer exits the Energy Star cool down mode it is ready to print in about 2 minutes Refer to the menu map in Chapter 7 to locate the Energy Star Timeout setting in the front panel submenu The following topic provides directions for changing the value of the Energy Star timeout Changing the Energy Star timeout The default value for the Energy Star timeout is 1 hour You can change the default timeout value when you want the printer to more quickly reach the Energy Star energy saving standby mode 1 When the printer is on and the Ready message appears press the Menu button The printer displays the first selection in the menu Help Pages lt gt Menu Using the left lt or right gt arrow buttons scroll through the selections until the following message appears Printer Defaults lt gt Menu
104. ndling it Always keep the fuser in an upright position 2 10 Phaser 550 Color Printer Getting Set Up 2 3 Slide the fuser into the printer 9008 04 4 Lock the fuser by turning the small blue screw clockwise several turns 9008 05 5 Close the right side door User Manual 2 11 2 Getting Set Up Installing the imaging unit 1 Open the printer s front door to install the imaging unit Caution Make sure that the right side door is closed to minimize light exposure the imaging unit is extremely light sensitive Caution The imaging unit weighs approximately 5 9 kg 13 lbs always use the handles when lifting it 2 12 Phaser 550 Color Printer Getting Set Up 2 2 Remove the imaging unit from its box and plastic bag but leave the protective plastic sheet on until immediately before you insert the unit into the printer Caution The imaging unit is extremely light sensitive make sure that it is not exposed to light for more than 45 seconds or it may damage the unit Never expose it to direct sunlight Save all packing material in case you need to store the imaging unit or if you need to return it for repair or replacement 3 On the imaging unit turn the two outer blue knobs clockwise to align the triangles This tightens t
105. ng the imaging unit the front panel displays the following question New imaging unit No Yes Press the Yes button then the Confirm button to automatically reset the copy count Note Ifyou changed the imaging unit before the front panel reported a need to replace it you will have to reset the copy count manually m Press the Menu button to enter the menu m Navigate to the Imaging Unit count in the System Counts menu press Reset and Confirm for the imaging unit Refer to Manually resetting component copy counts on page 4 25 for detailed instructions What to do with the used imaging unit Once you determine that the new imaging unit takes care of whatever print quality symptom you observed dispose of the used imaging unit as normal office waste 4 14 Phaser 550 Color Printer Caring for Your Printer If the new imaging unit did not fix the symptom If the new imaging unit that you installed did not take care of the print quality symptom do the following 1 Remove the new unit from the printer and carefully repack it so that it is protected for future use it is especially important to protect it from exposure to light a Replace the protective plastic sheet with the adhesive tape to protect the imaging unit Take care not to touch the belt while handling the imaging unit b Turn the two blue knobs counterclockwise to relieve the belt tension before storing the unit c Repack the imaging unit into its box
106. nnot print from your application or through Windows make sure that the appropriate driver is installed and that you have selected the printer correctly User Manual 6 21 6 Troubleshooting 6 22 Printer doesn t appear in the Chooser Macintosh Make sure that the printer is turned on and the cables are correctly attached Check the termination refer to the documentation for your network adapter or connector for information on termination Make sure that you have the correct zone selected in the Chooser before looking for the printer s name in the list of printers If you have changed the printer s name make sure that you have given it a unique name not the same as any other printer in the zone or on the network Make sure that the correct network is selected in the Network Control Panel Power indicator blinks and stops but the file does not print This is probably the result of a PostScript error Download the PostScript error handler file from the Phaser 550 utility diskettes For more information on using the PostScript error handler see the Phaser 550 Drivers and Utilities Printing Reference Printer will not power up to Ready This may be the result of an unterminated network connection The printer sees network activity but is unable to successfully connect Phaser 550 Color Printer Troubleshooting 6 Print job does not finish the printer times out If you are using the serial or parallel port f
107. nsparency tray order Option 01 for metric trays 4540 Phaser Copystation printer accessory 070 9317 00 Phaser 550 Color Printer User Manual 063 2437 00 Phaser 550 Quick Reference Card 063 2486 00 Phaser 550 Printer Software diskettes 063 2242 00 Phaser 550 CD ROM 070 9117 00 Phaser 550 Drivers and Utilities Printing Reference 070 9538 00 PhaserShare Network Cards and Software System Administrator User Manual 070 9539 00 PhaserShare Status Software User Manual 006 7824 01 Pre soaked alcohol cleaning wipes packet of 10 User Manual 5 3 5 Supplies and Accessories 5 4 Phaser 550 Supplies and Accessories cont d Order Description number Cables and 012 1468 00 Parallel Centronics 36 pin high density plug to adapters 25 pin DSUB plug 3 meters 9 84 feet Connects the Phaser 550 to a PC or workstation parallel port 013 0299 00 Parallel Centronics Parallel adapter converts adapter 36 pin low density 1284 B plug to 36 pin high density 1284 C plug Adapts your system s existing low density Centronics parallel cable connector to the printer s high density Centronics parallel connector 012 1465 00 SCSI 2 HD to SCSI 1 50 pin high density plug to LD 50 pin low density plug 2 0 meters 6 56 feet Connects the Phaser 550 s SCSI port to a hard disk drive or the Phaser Copystation SCSI port 012 1299 00 SCSI 1 LD to 50 pi
108. nt 40 000 pages m Front panel message Transfer Kit replace These figures are based on an average of 5 coverage of the printable area for any one color The frequency of replacement will vary depending on the complexity of the prints you are making The starter cartridges that are shipped with the printer have an average life of approximately 3 000 pages based on an average of 5 coverage For a more detailed list of print quality symptoms and solutions refer to the table Troubleshooting and print quality quick reference on page 6 10 and Print quality problems on page 6 26 User Manual 4 3 4 Caring for Your Printer Replacing a toner cartridge Replace a toner cartridge soon after the front panel reads lt color gt low after the message appears the cartridge may still yield about 100 pages depending on the complexity of your prints When the toner cartridge is empty the printer stops and the front panel reads Stopped replace lt color gt Note The toner cartridges shipped with the printer are starter cartridges i e the toner level is about a third of the replacement cartridges Refer to Supplies and accessories on page 5 2 for information on ordering replacement cartridges Replace the used toner cartridge Caution Do not leave the right side door open for more than 45 seconds when a toner cartridge has been removed the imaging unit is exposed to light and will be damaged Us
109. nt has been tested and verified to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interferences in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of more of the following measures Reorient or relocate the receiving antenna m Increase the separation between the equipment and receiver m Connect the equipment into an outlet on a circuit different from that to which the receiver is connected m Consult the dealer or an experienced radio TV technician for help Warning Changes or modifications not expressly approved by Tektronix can affect emission compliance and could void the user s authority to operate this product To ensure emission compliance use shielded interface cables User Manual D 3 D Regulatory Information Material Safety Data Sheets Proper management of environmental resources protects the well being of our employees customers s
110. nter 10 11 Note 12 Getting Set Up 2 In the Program Manager select Run from the File menu At the Command Line type one of the following replacing A with the correct drive then click OK CD ROM A win3ldrv setup m Diskette A setup At the README WRI dialog box click one of the buttons The README file contains information on installing the driver and application notes Clicking Read opens the README file Clicking Skip or quitting the README file moves you to the next dialog box listed in the next step In the PostScript Printer Driver Setup dialog box click Exit if you need to quit any open applications or click Continue to start the driver installation You will see a status dialog box during the installation procedure At the end of the installation click the Restart Windows button After Windows restarts the Install PostScript Printer from PPD dialog box opens Select your printer in the Printer Descriptions Available list and click Install m Select Tektronix Phaser 550 if you have the standard configuration of the printer m Select Tektronix Phaser 550 with 1200 dpi if you have the printer s extended features option If you are not sure whether your printer has the standard configuration or the extended features option print the startup page from the Help Pages menu in the front panel This page includes an entry for Extended Features Yes if installed No if it is not At the insta
111. nter s right side door to install the toner cartridges 9008 91 Note Instructions for loading each toner cartridge are the same except for the slot into which you insert each cartridge From top to bottom the order of the colors is Black Yellow Magenta Cyan 2 Remove the toner cartridge from its packaging Save all packing material in case you need to return the cartridge for repair or replacement 3 Remove the shipping cover from the cartridge 9317 03 2 8 Phaser 550 Color Printer Getting Set Up 2 4 Insert the toner cartridge in the slot labeled for its color 9008 10 5 Repeat Steps 2 4 for each toner cartridge From top to bottom the order of the color toner cartridges is Black Yellow Magenta Cyan 9008 11 User Manual 2 9 2 Getting Set Up Installing the fuser 1 Open the front door and the right side door to install the fuser 9008 30 2 Remove the fuser from its packaging Note After factory testing a small amount of residual oil may be absorbed by the fuser s protective wrapping paper this does not affect operation Save all packing material in case you need to return the fuser for repair or replacement Caution The fuser weighs approximately 4 1 kg 9 lbs take care when ha
112. nting on a media other than what is installed in the media tray When the printer senses media in the manual feed tray it picks that media You can also select manual feed in the front panel when you do the front panel reads Manual Feed Paper or Manual Feed Transparency The message remains in the front panel until you feed media at the manual feed slot or make another selection This front panel setting is overridden by a driver selection If no media is loaded in the manual feed tray when manual feed is selected the printer waits 60 seconds before it cancels the job the default timeout is 60 seconds Caution Re using media that has been fed through the printer once for example after jams or if the media is ejected without being printed can reduce the life of the consumables and paper path components 3 26 Phaser 550 Color Printer Printing 3 Insert the paper 1 Adjust the guides to the width of the paper 2 Insert a piece of paper until it stops 3 Wait 5 seconds after the first sheet enters the printer before inserting a second sheet 9008 61 User Manual 3 27 3 Printing Insert the transparency 1 Adjust the guides to the width of a transparency 2 Tektronix transparency film is stored in its box with the printable side facing up and the notched end at the upper right side of the box 3 Place the transparency in the manual feed tray with the printable side up the end that is notched enters the printer
113. omated fax systems on page 6 4 In addition you can get application information on the Tektronix World Wide Web server and other online services Refer to Online services on page 6 2 3 8 Phaser 550 Color Printer Printing 3 Selecting print features This printer provides five print quality modes as well as TekColor color corrections that you can select to customize your prints Other print features include tray selection media size and media type There are several ways to select print features Note Through the printer driver Print selections that are made using a supported printer driver override the settings on the printer s front panel Refer to the Phaser 550 Drivers and Utilities Printing Reference for details on selecting print features in the driver From the printer s front panel Settings you make on the front panel are only used when printing from a non supported driver Refer to the instructions included in this chapter For network setup protection the front panel access to setup parameters may be limited Refer to Protected mode for the front panel menu on page 7 4 for details Sending a PostScript utility file to the printer Printer settings downloaded to the printer s front panel are only used when printing from a non supported driver Refer to the Phaser 550 Drivers and Utilities Printing Reference for information on sending utility files to the printer Using PhaserLink software
114. ompt click OK to remove the selected printer Phaser 550 Color Printer Getting Set Up 2 PC DOS and setting up ports Check the list of supported printers in your DOS application for support of a Phaser 550 printer If the list does not include this printer check to see if other Tektronix Phaser series printers are listed and choose one of those Otherwise use a generic color PostScript driver Refer to the Phaser 550 Drivers and Utilities Printing Reference for more information Note Generic PostScript printer drivers do not have information about this particular printer for example its page sizes or its image area size Using a standard Letter or A4 paper size selection should produce acceptable results Setting up the parallel port If you are using the printer s parallel port disable timeouts on your computer s parallel port to ensure that large files will print even if data transmission is slow Use the DOS MODE command to disable timeouts on your computer s parallel port 1 Type the following command at the DOS prompt if LPT1 is not available use LPT2 MODE LPT1 P gt NUL See your DOS documentation for details on the MODE command 2 You can add the MODE command to your AUTOEXEC BAT file so that it takes effect every time you turn on your computer Refer to your PC user documentation Setting up optional interface ports For instructions on setting up any of the optional interface ports refer to the Pha
115. on 3 Open the Chooser 4 Select the LaserWriter 8 driver icon 5 Select your printer from the list 6 Still in the Chooser click the Setup button to see a list of options User Manual 2 43 2 Getting Set Up 7 The dialog box that appears shows the location of the PPD files you installed in the previous procedure Highlight one of the following PPD files and click Select m Use the TK550171 PPD file with the standard version of the printer m Use the TK550391 PPD file with the extended features configuration of the printer Note Ifyou are not sure whether your printer has the standard configuration or the extended features option print the startup page from the Help Pages menu in the front panel This page includes an entry for Extended Features Yes if installed No if it is not 8 In the dialog box that appears select the appropriate items under Installable Options then click OK 9 Click the Chooser s close box 2 44 Phaser 550 Color Printer Getting Set Up 2 Setting up an earlier version of the LaserWriter 8 x driver 1 a Oo a a a Note 10 Make sure that the LaserWriter 8 x driver is installed on your Macintosh If the LaserWriter 8 x driver is not installed The LaserWriter 8 x driver software is available from Apple Computer see your local Apple dealer for details Refer to the LaserWriter driver s documentation LaserWriter 8 x Update Guide for instructions on installing the driver
116. onix Bulletin Board Service BBS or the Tektronix World Wide Web server Refer to Online services on page 6 2 for information on Tektronix online services 3 18 Phaser 550 Color Printer Quick Collate Check Print Printing 3 This feature available with the extended features option allows a user to generate multiple copies of a multiple page job so that the output is produced in collated order To set this print feature you select it in the driver by clicking on the check box Refer to Using the Quick Collate option on page A 8 for detailed information on how this option handles collating multiple copies and on the memory requirements for the best performance Refer to the Phaser 550 Drivers and Utilities Printing Reference for detailed information on selecting and using the Quick Collate option This feature is available with the extended features option When sending a file to the printer through the driver you can select Check Print to preview the first page of the job and determine if the print is to your liking before proceeding with the remainder of the job This is especially useful when printing a large job The ability to access Check Print from the driver is enabled and disabled in the printer s front panel You can also set the timeout in the front panel the timeout is the amount of time the printer will wait after sending the first page of a file before it continues with the remainder of the job By de
117. or Your Printer Insert the new fuser 1 Remove the new fuser from its packaging Note Save all packing material in case moving or subsequent shipment is necessary 2 Using both hands slide the new fuser into the printer Push firmly to seat the fuser in place 3 To lock the fuser turn the small blue screw clockwise about four turns until it is tightened 9317 20 4 Close the right side door and the front door 4 18 Phaser 550 Color Printer Caring for Your Printer 4 Reset the copy count When you close the front door after replacing the fuser the front panel displays the following question New fuser No Yes Press the Yes button then the Confirm button to automatically reset the copy count Note Ifyou changed the fuser before the front panel reported a need to replace it you will have to reset the copy count manually m Press the Menu button to enter the menu m Navigate to the Fuser Count menu press Reset and Confirm for the fuser Refer to Manually resetting component copy counts on page 4 25 for detailed instructions User Manual 4 19 4 Caring for Your Printer Replacing the transfer kit Replace the transfer kit consisting of the transfer roller and the waste bin when the front panel reads Transfer Kit replace Refer to Troubleshooting and print quality quick reference on page 6 10 for more information on diagnosing print quality symptoms Remove the used transfer roller Leave
118. otal of 24 Mbytes You can get faster throughput with more memory installed Presentation This mode selectable from the front panel prints at 600 x 600 dpi and produces the smoothest and brightest large area fills Presentation mode is always used when you select transparency film regardless of the driver print quality setting When you select Presentation mode in the front panel it replaces Standard mode as the default and will be used when Standard mode is selected from the driver This mode can be useful for printing paper copies of overhead presentations If you select Premium or Enhanced mode but do not have the extended features option and sufficient memory installed prints are made in Standard mode 3 10 Phaser 550 Color Printer Printing 3 Selecting print quality modes from the front panel Use the following steps to change the print quality mode through the printer s front panel menu T When the printer is on and the Ready message appears press the Menu button The printer displays the first selection in the menu Help Pages lt gt Menu Using the left arrow lt or right gt arrow buttons scroll through the selections until the following message appears Print Quality lt gt Menu Press the Menu button to access print quality selections The printer displays the following message Print Quality Standard a K Using the right or left arrow buttons scroll between the print qu
119. ou set up your spooling system to select between media trays print quality modes color correction modes and other features UNIX workstation users can access utility files in the following ways m Install the files from the Tektronix Phaser 550 CD ROM if your system includes a CD ROM drive m Mount the PC diskette on the workstation m Access the Tektronix anonymous ftp site on the Internet at ftp tek com Download utility files from the Tektronix Bulletin Board Service BBS refer to page 6 2 for information m Access the Tektronix World Wide Web server on the Internet http www tek com Color_Printers Home page m ftp ftp tek com bbs lt platform gt 550 Utility files Most workstations with 3 5 inch disk drives provide a device driver that allows you to mount a PC floppy diskette Refer to the Phaser 550 Drivers and Utilities Printing Reference for information on mounting PC diskettes Refer to Chapter 6 in this manual for information on accessing Tektronix online services User Manual 2 47 2 Getting Set Up What next When you have set up all the hardware and connections turned on the power and installed the software on your computer you are ready to print Chapter 3 Printing contains useful information on basic printing features such as color correction fonts print quality modes color calibration and basic printing hints For detailed information on printing options refer to the Phaser 550 Drivers an
120. our Phaser 550 printer to guarantee the best print quality media feed reliability and trouble free printer performance Ordering information For specific product information refer to the next page or the supplies information sheet that is shipped with the printer To order supplies contact your local Tektronix reseller or in the U S A call Tektronix at 1 800 835 6100 User Manual 5 1 5 Supplies and Accessories Supplies and accessories 5 2 Phaser 550 Supplies and Accessories Order Description number Supplies Toner cartridges 016 1417 00 Black 016 1418 00 Cyan 016 1419 00 Magenta 016 1420 00 Yellow Fuser 016 1323 01 110 volt 016 1354 01 220 volt Imaging kit 016 1457 00 Transfer kit 016 1318 00 Main charge grid 018 9070 00 Paper 016 1368 00 A Letter U S 500 sheets 016 1369 00 A4 Metric Letter 500 sheets Transparencies 016 1414 00 A Letter U S 50 sheets 016 1415 00 A4 Metric Letter 50 sheets Phaser 550 Color Printer Supplies and Accessories 5 Phaser 550 Supplies and Accessories cont d Order number Description Accessories 436 0282 00 A Letter paper tray 436 0283 00 A4 paper tray 436 0284 00 A Letter transparency tray 436 0285 00 A4 transparency tray 436 0314 00 Legal paper tray 436 0297 01 Output tray 4676FTA Lower Tray Assembly includes one A Letter paper tray and one A Letter tra
121. ows the selections available in the Calibrate Colors menu along with a brief explanation of each function Calibrate Colors menu selections Menu item What it does How it works Adjust light dark Lightens or darkens all toner Press the Menu button sos eee Menu colors Lighter Darker 0 Lightens or darkens all toner m To lighten colors press the left arrow Sve DENEA OK colors button the number decrements in The current Light Dark setting 1 point steps then press ine OK button reflects the average value of m To darken colors press the right arrow the four separate density button the number increments in 1 point settings Each increment steps then press the oK button adjusts all four density values up or down the same amount The available adjustment range is limited so that no single color exceeds the 10 value limit Adjust each color Controls the color density for m Press the Menu button gases BA Menu each color independently Color Calibration Page Prints a sample of the current Press the Print button E De Print density setting and a range of settings for each color Adjust lt color gt Enters the menu to calibratea Press the Menu button KA 25 Menu single color Adjust lt color gt 0 Calibrates the indicated color To lighten this color toner press the left J BILE OK arrow button the number decrements in 1 point steps then press the ox button m To darken this colo
122. printing to Tektronix color printers PhaserPrint also provides a graphical user interface for push button control of Tektronix printer features PhaserPrint software is available for these supported workstations and tested operating systems Workstations Operating systems Sun SPARCstation Sun OS 4 1 3 Solaris 2 3 Solaris 2 4 SGI IRIX 4 0 1 5 2 and 5 3 HP 9000 700 800 HP UX 9 0 5 IBM RS 6000 AIX 3 2 DECstation Ultrix 4 0 and 4 4 DEC Alpha AXP OSF 1 3 0 and 3 2 Note Tektronix offers a similar solution for DEC OpenVMS VAX and DEC OpenVMS AXP PhaserPrint works with the workstation s native spooling system to print PostScript files and raster files in these formats Sun Raster Format SRF xwd and SGI RGB If you ordered your printer with an Ethernet or Token Ring interface a demonstration copy of PhaserPrint is provided on a compact disk CD ROM If you did not receive a demonstration copy but would like one or if you would like to purchase PhaserPrint contact your dealer local Tektronix office or in the United States and Canada call 1 800 835 6100 User Manual 3 5 3 Printing For VMS environments Tektronix also offers PhaserSym a VMS print symbiont Refer to Appendix B for ordering information For information on printing from workstations and setting up spooling systems you can contact HAL the Tektronix automated fax system by calling direct 503 682 7450 or in the United Sta
123. provides a SCSI Small Computer System Interface port that allows you to attach an external hard disk User Manual 1 3 1 Introduction Ordering supplies To order supplies such as paper transparencies color toner cartridges a fuser or an imaging unit refer to Chapter 5 of this manual or the supplies information sheet that is shipped with the printer and contact your local reseller or in the United States call Tektronix at 1 800 835 6100 1 4 Phaser 550 Color Printer Chapter Getting Set Up At a glance Installation of your Phaser 550 Color Printer involves these tasks 1 Note Setting up the printer Putting all the pieces together unpacking the printer and accessories installing the optional Lower Tray Assembly or the optional Phaser Copystation loading the media tray s and installing the fuser imaging unit and toner cartridges Connecting power and interface cables Selecting a language for the front panel Installing printer software on your computer Using the Printer Software diskettes or CD ROM to install software for example PPDs and utility files on a Macintosh or a PC running Windows 95 Windows 3 1 or Windows NT To add a hard disk to your printer see Adding a hard disk for font storage on page B 5 User Manual 2 1 2 Getting Set Up Setting up the printer What you get with your printer The printer and its accessories are shipped in two boxes If you ordered an optional
124. r consumables 20 C to 60 C 4 F to 140 F Humidity Operating 10 to 80 Relative Humidity non condensing Best Print Quality 30 to 70 Relative Humidity non condensing Non operating 10 to 90 Relative Humidity non condensing Altitude Operating 0 to 2 500 m 8 000 ft Non operating 0 to 4000 m 13 125 ft Primary voltage ranges 91 128 VAC 110 VAC nominal 174 250 VAC 220 VAC nominal Frequency range 47 to 63 Hz Primary fusing 110 VAC 10 Amps 220 VAC 8 Amps Not user accessible A 16 Phaser 550 Color Printer Technical Notes A Power Consumption Meets Energy Star power conservation requirements State Average power Continuous printing 208 W Idle 130 W Energy Star 29 W or under Dimensions of standard unit without Lower Tray Assembly Height 454 mm 18 in Depth 492 mm 19 5 in Width 489 mm 19 in 712 mm 27 4 in with the output tray Dimensions with Lower Tray Assembly Height 666 mm 26 2 in Depth 492 mm 19 5 in Width 489 mm 19 in 712 mm 27 4 in with the output tray Weight of standard unit with all consumables without Lower Tray Assembly 53 3 kg 117 Ibs Weight of Lower Tray Assembly 14 kg 31 Ibs User Manual A 17 A Technical Notes Printing speed The speeds and rates listed in the following table represent the time it takes the printer to produce a print 1st print and the rate at which the printer produces multip
125. r curled Change the media Media is too thick or too thin Use recommended laser paper and Tektronix transparencies Refer to Media problems on page 6 24 for more information 6 10 Phaser 550 Color Printer Troubleshooting and print quality quick reference cont d Troubleshooting 6 Symptom Possible Causes Solution Front panel reports Wrong media in tray Paper is installed in the transparency tray or transparencies are installed in the paper tray m Load only paper in the paper tray and transparencies in the transparency tray m Make sure that you are using the correct size media tray for the media loaded A A4 or Legal Front panel reports Waiting for lt media gt The media installed is not what the printer is expecting m Insert the appropriate media tray m Change the default media tray to match the desired media type restart the printer m Cancel the job and check for the appropriate driver selection m f the message persists call the Customer Support Hotline Front panel reports Stopped replace lt color gt Indicated color toner cartridge is empty Replace the indicated color toner cartridge now Test print shows a single color A that is not uniform has a mottled appearance or Test print shows a single color B with many vertical streaks both light and dark of slightly different density and non uniform color Th
126. r damage caused by improper use or improper or inadequate maintenance and care Tektronix shall not be obligated to furnish service under this warranty a to repair damage resulting from attempts by personnel other than Tektronix representatives to install repair or service the product or CRC b to repair damage resulting from improper use or connection to incompatible equipment c to repair any damage or malfunction caused by the use of non Tektronix supplies or consumables d to repair a product or CRC that has been modified or integrated with other products when the effect of such modification or integration increases the time or difficulty of servicing the product or CRC e to repair damage or malfunction resulting from failure to perform user maintenance and cleaning at the frequency and as prescribed in the user manual or f to repair this product after the limit of its duty cycle of 20 000 pages per month has been reached all service thereafter shall be billed on a time and material basis THE ABOVE WARRANTIES ARE GIVEN BY TEKTRONIX WITH RESPECT TO THIS PRODUCT AND ITS CUSTOMER REPLACEABLE COMPONENTS IN LIEU OF ANY OTHER WARRANTIES EXPRESS OR IMPLIED TEKTRONIX AND ITS VENDORS DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE TEKTRONIX RESPONSIBILITY TO REPAIR OR REPLACE DEFECTIVE PRODUCTS AND CUSTOMER REPLACEABLE COMPONENTS IS THE SOLE AND EXCLUSIVE REMEDY PROVIDED TO THE CUSTOMER FOR BREACH
127. r gt low Displays the names of menus and parameters you can set Line 2 m Displays button labels such as lt for previous and gt for next for moving through selections in a given menu Menu for access to a menu of selections and Print and OK to make selections Ready Es Menu gt x t 9008 43 For a roadmap to the front panel menu selections turn to Front panel menu map on page 7 5 User Manual 7 3 7 Front and Rear Panels Protected mode for the front panel menu System administrators may choose to limit user access to front panel menus by downloading a utility file to the printer The lock utility file prevents most menu items from being displayed on the front panel The capability of limiting menu access is often useful when a system administrator needs to retain control of the printer s settings In the protected mode users still have access to print the Test Print Configuration Startup and Demonstration pages In the protected mode you can still access the full menu structure through a combination of front panel button pushes An unlock utility file can also be downloaded to the printer to unlock the front panel menu for user viewing To learn more about locking and unlocking the front panel menus refer to the Phaser 550 Drivers and Utilities Printing Reference or call the Tektronix Customer Support Hotline at 1 800 835 6100 from 6 00 am to
128. r periods are required by law If the product or its CRCs prove defective during their respective warranty periods Tektronix at its option will either repair the defective product or CRC without charge for parts and labor or provide a replacement in exchange for the defective product or CRC This warranty applies only to products and CRCs returned to the designated Tektronix depot or the Tektronix authorized representative from which the product or CRC was originally purchased For products or CRCs returned to other locations Customer will be assessed the applicable service charge The above limitation shall not apply within the European Economic Area where products or CRCs may be returned for warranty service to the nearest designated service depot regardless of the place of purchase In order to obtain service under this warranty Customer must provide the applicable office of Tektronix or its authorized representative with notice of the defect before the expiration of the warranty period and make suitable arrangements for the performance of service Customer shall be responsible for packaging and shipping the defective product or CRC to the service center designated by Tektronix or its representative with shipping charges prepaid Tektronix or its representative shall pay for the return of the product or CRC to Customer Customer shall be responsible for paying any associated taxes or duties This warranty shall not apply to any defect failure o
129. r photographic print quality High speed Fast Color Mode Nearly 5 pages per minute ppm full color printing at 600 dpi prints using CMY toners Standard Mode Nearly 4 ppm full color 14 ppm monochrome at 600 dpi Enhanced Mode Nearly 4 ppm full color 14 ppm monochrome at 600 x 1200 dpi Premium Mode Nearly 2 ppm full color 7 ppm monochrome at 1200 dpi Transparency Mode 1 5 ppm color and 7 ppm monochrome at 600 dpi Presentation Mode Nearly 4 ppm full color 14 ppm monochrome at 600 x 1200 dpi Optional configuration required User Manual 1 1 1 Introduction Workgroup efficient High capacity easy to replace components minimize user intervention Fast throughput and automatic tray switching make the Phaser 550 an excellent central resource for large or small workgroups Color calibration A front panel control allows you to adjust individual toner densities Job collation feature Generates multiple copies of a multiple page job in collated order Plain paper Prints on common office papers 16 32 Ib or 60 120 g m Media sizes Supports Letter A4 and Legal size printing Check Print capability Allows you to preview a large print job before running the entire job Lower Tray Assembly The optional Lower Tray Assembly provides two additional media trays especially useful for automatic media selection for running large printer jobs 1 2 Phaser 550 Color Printer Introduction 1 m Phaser Copy
130. r toner press the right arrow button the number increments in 1 point steps then press the ox button Reset adjustments Resets the color calibration to m Press the Menu button then press the lt gt Menu Confirm button the default settings An asterisk on the front panel selection indicates the current setting 3 17 User Manual 3 Printing Using color sampler charts The Phaser 550 CD ROM and diskettes contain color sampler charts for the following color methods CMYK Cyan magenta yellow and black RGB Red green and blue HSB Hue saturation and brightness PANTONE Colors The charts consist of colored rectangles and coordinate values Print the appropriate chart for your application and use the coordinate values numbers printed beneath each color to select colors within an application For example your printer can produce PANTONE approved process color simulations Use the PANTONE Color sampler chart to select the process color values within software applications that support PANTONE Colors If you use an application that specifies print colors using CMYK values use the CMYK charts If you use an application that specifies print colors using RGB values use the RGB charts For details on printing the charts refer to the Phaser 550 Drivers and Utilities Printing Reference If you did not receive the color sampler charts you can download them from the Tektronix ftp server the Tektr
131. ray to be selected if one is installed Media Tray Selects media from the media tray if the printer has only one tray Manual Feed paper Selects paper from the manual feed slot Manual Feed Selects transparency from the manual feed slot transparency Auto Select Picks media from the default tray or any tray with media This selection only appears in the front panel if you have the optional Lower Tray Assembly installed Upper Middle and Lower selections All of the selections are available in the printer driver and front panel In addition you can also select the Upper Middle or Lower tray by using a PostScript utility file provided on the printer s CD ROM and utility diskettes If you make a selection by one of these methods the printer picks media from the appropriate tray until that tray is empty When that tray is empty printing stops until the selected tray is filled User Manual 3 23 3 Printing Paper or Transparency If you specify a particular media type the printer picks media from any tray loaded with that type If the type requested is not available the printer waits until it is available and displays a message requesting that the appropriate type of media be loaded AutoSelect You can also choose AutoSelect from the front panel or with a utility file With AutoSelect the printer picks media from the default tray if it is filled and loaded or any tray in the printer that has media load
132. re to remove all adhesive tape and protective foam The printer uses five different trays Tray Size A Letter Paper 8 5 x 11 in standard A Letter Transparency 8 5 x 11 in optional A4 Paper 210 x 297 mm optional A4 Transparency 210 x 297 mm optional Legal paper 8 5 x 14 in optional Note Make sure that you load the correct media Each tray is designed and labeled for only paper or transparency If you load the wrong media type in a tray you will get an error message when you attempt to print If you have the Lower Tray Assembly installed and you wish to use the automatic tray switching feature for example for a large print job make sure that all trays in the printer at any one time are the same media type and size 1 To load paper or transparencies push down on the media tray s metal plate until it clicks locking it in place 9008 13 User Manual 2 17 2 Getting Set Up Caution To keep your printer in good working order always use clean unused media 2 Fan the paper or transparencies but be careful not to leave fingerprints which can result in a smudged print 9014 36 Place paper or transparencies in the tray under the hooks 4 If loading transparencies load them so that the notched corner is placed closest to the media level label 5 5 You can load approximately 250 sheets of paper or 100 sheets of transparency film Use the label on the inside of the tray as a ref
133. rk traffic a Printer s memory configuration a 72 Mbyte configuration is fastest Resolution selected 600 x 600 dpi is approximately twice as fast as 1200 x 1200 dpi m Type of media paper or transparencies Of these elements only the time contributed by the printer s paper marking speed the time it takes the printer to put the colored toner on the paper once it has received the processed image is predictable the others can vary greatly depending on your system configuration and the type of image you are printing However the Phaser 550 PostScript interpreter combines very fast image processing and communication with sophisticated memory management to keep the total print time to a minimum The printer s optimum image processing throughput via a dedicated Ethernet connection is about 200 Kbytes per second 12 Mbytes per minute Actual throughput will generally be somewhat slower than this depending on network traffic image complexity color correction and memory configuration For details on the printer s paper marking speed see Specifications on page A 12 3 36 Phaser 550 Color Printer Chapter Overview Caring for Your Printer To ensure the best print quality and the most reliable printer operation follow these simple guidelines m Always use high quality laser paper and only Tektronix transparencies m To maintain print quality use the troubleshooting information on the Phaser 550 Quic
134. rom a PC make sure that you used the MODE command to set the PC s communication parameters For example MODE LPT1 P gt NUL MODE COM1 9600 N 8 1 P The P parameter in these commands sets the port timeout to Infinite Retry and must be part of the command If you are using Windows 3 1 make sure that the Transmission Retry value for the printer s assigned port is set to 850 For more information see PC Software for Microsoft Windows 3 1 on page 2 32 Error indicator is blinking The Error indicator blinks with any hard error such as the following circumstances m Media jam m Any of the printer doors are open m Any of the user replaceable components are missing Lookathedrontpaneforarindicatiorothdy peerrorthercorrectheproblemlith ront panelmessagd rinte rro furntheprintemffandomgainlftherrorindicator remains on after power up your printer requires service See If you need help on page 6 1 for telephone information User Manual 6 23 6 Troubleshooting Media problems 6 24 Frequent paper picking errors Fan the paper or transparencies before installing them in their respective trays this is especially important for transparencies because they tend to stick together Make sure that you have loaded the correct media in the tray You must load paper in the paper tray and transparencies in the transparency tray Make sure that the media is installed under the hooks at the front of the media tray
135. rvice 6 1 The Tektronix Bulletin Board Service 6 2 Online services 6 2 Using the automated fax systems 6 4 Symptoms and solutions 6 7 Diagnostic tools 6 7 Maintaining print quality 6 8 Phaser 550 Color Printer If you can t make a print 6 20 Printer not operating 6 20 Printer doesn t appear in the Chooser Macintosh 6 22 Power indicator blinks and stops but the file does not print 6 22 Printer will not power up to Ready 6 22 Print job does not finish the printer times out 6 23 Error indicator is blinking 6 23 Media problems 6 24 Frequent paper picking errors 6 24 Media is picked but does not advance 6 24 Frequent media jams 6 24 Problems with image size and position 6 25 Off set images 6 25 Cut off images 6 25 Image shifts or margins are incorrect Macintosh 6 25 Print quality problems 6 26 Prints have dull faded colors 6 26 Photographic images appear grainy 6 27 Streaks or spots 6 27 Black and white prints instead of color 6 28 Startup page prints even though it is disabled 6 29 Clearing a media jam 6 30 Front and Rear Panels Front panel 7 1 Front panel indicators 7 1 Front panel buttons 7 2 Two line display 7 3 Protected mode for the front panel menu 7 4 Front panel menu map 7 5 Rear panel 7 6 User Manual xi A Technical Notes Printing Help Pages A 1 Printing the test print and service print A 2 Printing the demonstration page A 3 Printing the startup page A 4 Enabling and disabling the startup page A 5 Printing
136. scription files PPDs required by some applications The Adobe PS3 driver works faster and more efficiently with the Adobe PostScript interpreter inside your Phaser 550 than other drivers especially if you are using TrueType fonts Note Ifyou are using the Tektronix floppy diskettes for installation you will need both the Printer Software for Windows diskette and the Adobe PS3 Printer Driver for Windows 3 1 diskette for this procedure 1 Make sure that Windows 3 1 is running on your PC 2 The driver installation overwrites an older version of the Adobe PostScript printer driver If you already have an Adobe driver installed you may want to remove your installed Tektronix printers before continuing and reinstall them later with the newer driver Follow these steps to remove printers with an older driver a From the Control Panel double click Printers b In the Printers dialog box select a printer that was set up with an older version of the Adobe driver and click Remove c Repeat Steps a and b for all printers installed with the Adobe driver d After you have installed the new driver you can reinstall your existing printers PPDs through the Adobe PostScript Printers dialog box in the Control Panel 3 Quit all applications including the Control Panel 4 Insert either the Adobe PS3 Printer Driver for Windows 3 1 diskette or the Phaser 550 CD ROM into the appropriate drive on your computer 2 32 Phaser 550 Color Pri
137. select the incorrect page size the image may be cut off Make sure that the correct size media is in the media tray Image shifts or margins are incorrect Macintosh Make sure that you have installed the Phaser 550 GX printer driver or the correct PPD file onto your Macintosh so that you can select the correct page sizes from the driver For details on the LaserWriter driver refer to the Phaser 550 Drivers and Utilities Printing Reference For details on how to print from a Macintosh refer to Printing from a Macintosh on page 3 7 If printing on transparencies and you have a Lower Tray Assembly installed make sure that the transparency tray is installed in the upper or middle slots the bottom tray slot takes only paper trays User Manual 6 25 6 Troubleshooting Print quality problems 6 26 Prints have dull faded colors Print the Color Calibration Page from the Calibrate Colors menu in the front panel Check the density settings for each color and compare them to the color density samples on the Phaser 550 Quick Reference Card Refer to Controlling color density on page 3 14 for instructions on comparing and setting color density Print the test print from the Help Pages in the front panel m Ifall colors are faded the imaging unit may need to be replaced Refer to the Used graph for the imaging unit at the bottom of the test print m If one color is faded and you have checked and or adjusted the
138. serShare Network Cards and Software System Administrator User Manual User Manual 2 39 2 Getting Set Up Macintosh software Note You must have an optional PhaserShare card installed in the printer before using the driver The Phaser 550 diskettes and CD ROM include an installer application that automatically installs the following printer software on your Macintosh hard disk You can select a standard installation or select individual items Standard printer software installs Phaser 550 Utilities Samplers PPD files for drivers and applications ColorSync Profiles and the Phaser 550 GX printer driver Standard plus QuarkXPress printer software installs the PDF file for QuarkXPress Phaser 550 Utilities Samplers PPD files for drivers and applications ColorSync Profiles and the Phaser 550 GX printer driver ColorSync Profiles Phaser 550 Profile printer profile for use with ColorSync 2 0 Phaser 550 Utilities installs the following in a Phaser 550 Utilities folder inside a PhaserTools folder created by the Installer application Printer utility files such as color corrections tray selections and print quality modes m PhaserPrint a plug in for use with Adobe Photoshop LaserWriter Utility downloading and utility application 2 40 Phaser 550 Color Printer Getting Set Up 2 m Samplers installs color sampler charts and a fonts sampler in a Samplers folder inside a PhaserTools folder created by the Installer
139. sing the automated fax systems on page 6 4 Tektronix supplies and software Always use Tektronix supplies to ensure the highest quality prints and printer performance Tektronix Printer Description Files PPDs and utility files work with the drivers to provide the best access to printer features See Chapter 5 for order information 3 34 Phaser 550 Color Printer Printing 3 Getting the best results There are many variables in process reproduction of colors generated by the Phaser 550 any one of which may affect the quality of the PANTONE Color simulation including m Color toner m Quality of paper and transparency film m Effective final resolution Dotstructure halftones For optimal results always use the recommended Tektronix supplies Refer to Chapter 5 for order information Getting the largest printed picture To get the largest printed picture keep in mind the following m The area of media that the Phaser 550 prints on is smaller than the size of the paper or transparency refer to Margins and print area on page 3 21 for more details You may have to adjust the margins in your application software Relative port speed Ethernet and Token Ring are the fastest ports followed by the parallel port the LocalTalk port then the serial port User Manual 3 35 3 Printing Fastest print time The total print time depends on the following m Image complexity m Image size Type of port used and netwo
140. ssor board or engine control board is not functioning properly Turn the printer off and back on again If the problem persists call Service See page 6 1 The page is completely blank The problem could be with one of the following m Engine control board m Developer voltage m Laser scanning unit mirror Turn the printer off and back on again If the problem persists call Service See page 6 1 Front panel reports Printer Error An error occurred that is not user correctable Turn the printer off and back on again If the error persists call the Customer Support Hotline Thin horizontal stripes or a weave pattern appears ina complex image The printer has insufficient memory for an image of this complexity Increase the amount of memory Refer to page B 1 or Print the image at a lower resolution User Manual 6 19 6 Troubleshooting If you can t make a print 6 20 Printer not operating Note Make sure that you plugged in the printer and turned it on Make sure that you connected the interface cable s properly Make a test print from the front panel to verify that the controller board is functional Verify that your print engine is functional by pressing the test print button the blue pushbutton in the center of the back of the printer and holding it down for 3 seconds Verify that your computer can communicate with the printer When you
141. station The Phaser Copystation accessory enables your printer to be used as a color copier m TekColor Dynamic Correction Tektronix exclusive color control technology makes it easy to print the colors you want m Easy to connect Bi directional parallel port with plug and play support PhaserShare cards provide optional network interfaces for Ethernet or Token Ring EtherTalk TokenTalk Novell NetWare and TCP IP as well as LocalTalk and serial m PhaserLink printer control and information access PhaserLink software provides a breakthrough in printer control and information access Rather than use vendor proprietary printer specific and platform specific management utilities PhaserLink provides this function using HTTP HyperText Transfer Protocol the basis for World Wide Web browsers This allows you to use a standard web browser to view printer status control printer configuration and link to online documentation via the World Wide Web Note To use PhaserLink the printer must be connected to a network running TCP IP Refer to PhaserShare Status Software User Manual for complete details m Font capacity The Phaser 550 Color Printer has 17 resident PostScript fonts in the standard configuration upgradable to 39 fonts with the extended features option Additionally it accepts Adobe Type 1 Type 3 and TrueType downloadable fonts as well as a variety of user defined fonts For additional font storage the printer
142. such as utilities or drivers Use a web browser such as Netscape or Mosaic and follow these steps 1 Start your web browser and enter the following address ftp ftp tek com Color_Printers bbs 2 Click on the appropriate platform macintosh pcs or unix Click on 550 for Phaser 550 specific files 4 Select the file s you need the system prompts you to select a location for downloading the file s 6 2 Phaser 550 Color Printer Troubleshooting 6 Downloading files from the Tektronix ftp server UNIX and VMS workstation utility files included with the printer on a PC diskette let you set up the printer to select between media trays print quality modes color correction modes and other features If you don t have the means of transferring these files from the PC diskette you can request files from the Tektronix anonymous ftp server If you can exchange electronic mail with other Internet sites you can access the Tektronix ftp server From this server you can retrieve driver and utility files and color printer information To log onto the Tektronix ftp server and download utility files follow these instructions 1 Type the following at the system prompt ftp ftp tek com The system responds Name ftp tek com lt login name gt 2 Type anonymous and press the Return key The system responds Guest login ok send your complete e mail address as password 3 Enter your e mail address and press the Return key 4 Chan
143. t 1 to diagnose and correct any problems you might be having with print quality If you need to call the Customer Support Hotline always print the test print first because it contains useful diagnostic information 5 Refer to the table Troubleshooting and print quality quick reference on page 6 10 for examples of symptoms probable causes and solutions The Phaser 550 Quick Reference Card contains color examples of some of the most common print artifacts to help diagnose and correct print quality problems From the Help Pages menu in the front panel select Test Print Test Print Power ane Fore Print x Error From the Help Pages menu in the front panel select Service Print 1 Service Print 1 Power s A Print amp Error Black Cyan Magenta Yellow 9317 67 User Manual 6 9 6 Troubleshooting Troubleshooting and print quality quick reference Symptom Possible Causes Solution Power indicator is blinking The printer is receiving processing or printing a job Wait for the job to be completed or cancel the job You have entered the menu in the front panel Exit the menu Power indicator is off The printer is not ready is disabled or has detected an error Read the front panel message to determine the printer s status Error indicator is on Attention is required but not immediately For example when the front panel
144. talling it in the printer Exposure to light for more than 45 seconds can damage the imaging unit Do not touch the right side or underside of the imaging unit fingerprints affect print quality m Make sure that the paper or transparency film is clean m Make sure that you handle the media on the outside edges to avoid fingerprints m To get rid of fingerprint spots print a few prints you can print any of the Help Pages in the front panel menu User Manual 6 27 6 Troubleshooting Black and white prints instead of color m If you have a Macintosh Make sure that you are using the Phaser 550 GX driver or the correct PPD file with the latest Apple LaserWriter printer driver version 6 0 7 or higher which supports color PostScript Make sure that Color Grayscale is selected in the Print dialog box Some applications require special files to print in color Make sure that these files are properly installed For information refer to the Phaser 550 Drivers and Utilities Printing Reference Make sure that you have not selected Monochrome in the TekColor Options dialog box m If you have a PC Be sure to use a driver that supports color PostScript If you are using Windows 3 1 use the Phaser 550 driver If you are using Windows make sure that the Color box in the Options dialog box is checked For information on the drivers refer to the Phaser 550 Drivers and Utilities Printing Reference Make sure that you have not selec
145. ted Monochrome in the Tektronix Printer Features dialog box m If you are not using a driver make sure that you have not sent the monochrome mode selection code make sure that the front panel is not set for Monochrome 6 28 Phaser 550 Color Printer Troubleshooting 6 Startup page prints even though it is disabled The printer s power up self test can detect problems that do not necessarily make the printer completely inoperable Examples of these non fatal errors include faulty printer ports and some memory failures If the printer detects a non fatal error at power up the startup page prints even if you have disabled it In this case the page contains one or more of the error messages listed in the following table Depending on your needs you may not need to call for service immediately Error messages on the startup page Message Description Parallel Port failed The named port is not working The other ports can still be O Card failed Used SCSI Port failed DRAM SIMM x failed One of the memory SIMMs is not working In this message x indicates the number of the SIMM that failed Since the printer s base memory is still working the printer can still be used but higher resolution print modes may not be available and throughput may suffer If the failed SIMM leaves less than 24 Mbytes of RAM no access to the extended features if the printer was configured for extended features Extended Features The E
146. ter Appendix C Moving Your Printer Repacking your printer 1 Turn off the printer remove the power cord 2 Remove the media tray s Repack them for shipping or storage in their original shipping boxes 9317 50 User Manual C 1 C Moving Your Printer 3 With the front and right side doors open remove the fuser and imaging unit immediately repack them for shipping or storage in their original shipping boxes Caution The imaging unit is extremely light sensitive keep its light exposure to a minimum less than 45 seconds Also keep it upright to avoid spilling any waste toner 4 Remove the four toner cartridges replace the protective cover for each cartridge repack them for shipping or storage in their original shipping boxes 5 Carefully remove the waste bin empty the waste toner into a plastic bag that you seal and dispose of as normal office waste replace the waste bin in the printer X 9317 33 C 2 Phaser 550 Color Printer Moving Your Printer C 6 Wipe off any loose toner in and around the printer Note Ifa toner vacuum is available it is the best tool for cleaning spilled toner Do not use a standard office vacuum the toner will not be retained by typical vacuum dust collectors 7 Close all doors and secure them with adhesive tape If you don t have a Lower Tray Assembly read ahead to Step 9 8 If you have a Lower Tray Assembly a Lift the pr
147. tes or Canada by calling toll free 1 800 835 6100 Refer to Using the automated fax systems on page 6 4 for details on using the HAL system The printer control PostScript files that are on the CD ROM and printer diskettes PC format can be used for UNIX workstations These files let you set up your spooling system to select between media trays print quality modes color correction modes and other features Most workstations with 3 5 inch disk drives provide a device driver that allows you to mount a PC floppy diskette If you don t have the means of transferring utility files to control printer features from the PC diskette or CD ROM you can download utilities and files from the Tektronix ftp server the Tektronix Bulletin Board Service BBS or the Tektronix World Wide Web server Refer to Chapter 6 Troubleshooting for information on Tektronix online service 3 6 Phaser 550 Color Printer Printing 3 Printing from a Macintosh The CD ROM and Printer Software diskettes include Printer Description Files PPDs that work with the Macintosh drivers to select print features Note Printing from a Macintosh requires that an optional PhaserShare card be installed in the printer 1 From the File menu open the Page Setup dialog box Use the Paper pop up menu to select the printer s supported paper sizes 2 From the File menu open the Print dialog box Select media options and paper trays in the Paper Source field R
148. the disk is already formatted for operation with a PostScript printer you have to initialize format the disk after connecting it to the printer The Phaser 550 diskettes and CD ROM contain utilities to help you initialize the disk and download fonts to it For instructions on how to use the utilities refer to the manual Phaser 550 Drivers and Utilities Printing Reference SCSI ID number The printer s SCSI number is 7 Valid ID numbers for the external disk are 0 through 6 Note Ifyou have a Phaser Copystation connected to the printer it must be located at one end of the chain with the printer at the other end and the external disk s in the middle The Copystation uses two SCSI ID addresses 05 and 06 and is internally terminated therefore the external disk s can use ID numbers 0 through 4 be non terminated and located between the Copystation and printer Termination The Phaser 550 has an internal terminator Note Ifthe Sys Start file contains an error the printer ignores the remainder of the file and may not start up as you expect it to Startup file You may load a startup file called Sys Start onto your external disk You can use the Sys Start file to customize printer operation for example select a specific color correction or load fonts into the printer s memory Phaser 550 Color Printer Expanding Your Printing System B Connecting one disk Make sure that the computer printer and external disk are turned off be
149. tion Unsichtbare Laserstrahlung Rayonnement laser invisible when open and interlock when open and wenn Abdeckung ge ffnet dangereux en cas defeated interlocks defeated und Sicherheitsverriegelung d ouverture et lorsque AVOID DIRECT AVOID DIRECT berbr ckt la s curit est neutralis e EXPOSURE TO BEAM EXPOSURE TO BEAM NICH DEM STRAHL EXPOSITION DANGEREUSE AUSSETZEN AU FAISCEAU Class 3B PELIGRO VARNING VAROI VARNING ADVARSEL ADVARSEL Cuando se abre y se Osynlig laser N kym t n Osynlig laserstralning Usynlig laserstr ling Usynlig laserstraling invalida el bloqueo se stralning n r denna avattaessa ja n r denna del r ved abning n r nar deksel pnes og producen radiaciones del r ppnad och suojalukitus ppnad och sp rrar r sikkerhedsafbrydere sikkerhedslas brytes invisibles de l ser sp rrar r ohitettaessa olet urkopplade er ude af funktion UNNG EVITESE LA urkopplade alttiina lasers teilylle BETRAKTA EJ UNDG UD EKSPONERING EXPOSICION STRALEN ALA KATSO STRALEN AETTELSE FOR FOR STRALEN DIRECTA A TALES AR FARLIG SATEESEN STRALING RAYOS PJQT4521ZA CLASS 1LASER PRODUCT KLASSE 1 LASER PRODUKT CLASSE 1 LASER PRODUIT CLASE 1 LASER PRODUCTO 9008 101 FOR USERS IN NORWAY VARNING OM APPARATEN ANVANDS PA ANNAT SATT AN I DENNA BRUKSANVISNING SPECIFICERATS KAN ANVANDAREN UTSATTAS FOR OSYNLIG LASERSTRALING SOM OVERSKRIDER GRANSEN FOR LAS
150. toSelect 3 24 B Bulletin Board Service BBS 6 1 C Calibrate Colors menu 3 14 selections 3 17 calibrating colors 3 14 Cancel button 7 2 CD ROM 2 2 drive 3 6 utilities 3 7 changing languages 3 33 changing the Energy Star timeout A 12 Check Print 7 5 resetting the timeout 3 19 Chooser printer doesn t appear 6 22 selecting a driver 6 20 cleaning 4 26 paper pick and paper feed rollers 4 26 sensors 4 11 transfer roller 4 30 CMYK color sampler chart 3 18 collating multiple copies 3 19 A 8 color calibration page 3 14 6 7 6 12 printing 3 14 color correction 3 12 3 18 CMYK color sampler chart 3 18 HSB color sampler chart 3 18 PANTONE Color sampler chart 3 18 RGB color sampler chart 3 18 selecting from front panel 3 13 color density controlling 3 14 samples 3 15 Commercial Press 3 12 components installing 2 8 2 10 2 12 ordering 5 2 replacing 4 2 configuration page 6 7 printing A 6 Confirmbutton 7 2 connecting power 2 24 connections network 2 20 2 23 parallel cable adapter 2 22 power 2 24 rear panel 7 6 SCSI 2 23 serial 2 23 consumables see components controlling color density 6 12 copy count resetting 4 14 4 19 4 24 resetting manually 4 25 A 12 Customer Support Hotline 6 1 User Manual Index 1 D declaration of conformity D 2 demonstration page 2 27 A 3 diagnosing print quality 6 7 disable timeouts 2 39 disk see hard disk diskettes drivers 2 1 PostScript utility files 3 23 utilities 2 1 3 7 dr
151. tocols m PhaserShare Token Ring card supports Novell NetWare TCP IP and TokenTalk protocols m PhaserShare LocalTalk serial card Make all printer port connections before you turn on the printer 2 20 Phaser 550 Color Printer Getting Set Up 2 The PhaserShare Network Cards and Software System Administrator User Manual contains all the information necessary for configuring and using the optional connections Q 1 IE 3 5 A g z Ezo Ox Tey LAE 4 sO Sor o O 2 SCSI O 9317 07 Note See Supplies and accessories on page 5 2 about ordering cables for connecting the printer User Manual 2 21 2 Getting Set Up Parallel connection The printer supports a standard uni directional parallel port The parallel port can also be set for bi directional communications Refer to the Phaser 550 Drivers and Utilities Printing Reference for instructions on changing parallel communications For information on cables and adapters refer to page 5 4 in this manual Note Make all printer port connections before you turn on the printer 1 Connect a parallel interface cable to your computer and to the printer s parallel port Note The printer s parallel port uses a high density connector Type IEEE 1284 C To use a standard Centronics style parallel cable use the parallel cable adapter that was included with the printer
152. trol the print features for example the Paper tab controls Paper size and Paper source selections For information on print features see Selecting print features on page 3 9 Refer to the Phaser 550 Drivers and Utilities Printing Reference for detailed information 3 2 Phaser 550 Color Printer Printing 3 Printing from Windows 3 1 and Windows NT Note Printing from a PC through an interface port other than the parallel port requires that an optional PhaserShare card be installed in the printer 1 Make sure that you have installed the printer software for Windows 3 1 or Windows NT as described in Chapter 2 If you have not do so now 1 From the Control Panel double click Printers 2 Inthe Printers window select the Phaser 550 printer then click Setup A dialog box appears with the printer s name across the top 3 Click on any of the tabs along the top of the dialog box to view and make selections that control the print features for example the Features tab controls resolution color correction modes and installable options For information on print features see Selecting print features on page 3 9 Refer to the Phaser 550 Drivers and Utilities Printing Reference for detailed information User Manual 3 3 3 Printing Printing from a PC DOS 1 In your application software set up the printing options for a color printer driver and a communications port For more information on making these s
153. twork and for operating instructions refer to the Phaser Copystation User Manual Lower Tray Assembly The Lower Tray Assembly adds two more media trays to your printer each tray with a 250 sheet capacity This transforms the printer into a high volume printing solution for networked environments Triple tray printing capability is especially useful if you commonly print on both paper and transparency or Letter and Legal sized media For ordering information refer to Supplies and accessories on page 5 2 User Manual B 3 B Expanding Your Printing System PhaserPrint PhaserSym For printing in UNIX and VMS environments Tektronix offers PhaserPrint PhaserPrint provides fast raster screen copy printing to Tektronix color printers PhaserPrint also provides a graphical user interface for push button control of Tektronix printer features PhaserPrint works with the workstation s native spooling system to print PostScript files and raster files in these formats Sun Raster Format SRF xwd and SGI RGB Note To order PhaserPrint use Tektronix order number 4690F 20 For printing in VMS environments Tektronix offers PhaserSym PhaserSym is a VMS print symbiont for DEC OpenVMS VAX and DEC OpenVMS AXP computers Note To order PhaserSym use Tektronix order number 4690F41 B 4 Phaser 550 Color Printer Expanding Your Printing System B Adding a hard disk for font storage With the Phaser 550 you can connect one or more
154. u in the front panel This page includes an entry for Extended Features Yes if installed No if it is not 12 Make sure the information under Printer Model matches the printer you have and the PostScript Version information you got in Step 9 13 Click Select Note Ifthe information under Printer Model is not an exact match use the closest printer name and call Tektronix Customer Support in the U S and Canada at 1 800 835 6100 for the latest PPD file Outside the U S and Canada contact your local Tektronix reseller You can also download the latest PPD files from the Tektronix Bulletin Board Service BBS see page 6 2 for instructions 14 Click Configure In the field for Memory Configuration under Installable Options select the amount of memory your printer has installed Check other options either Installed or Not Installed as appropriate 15 Click OK in two dialog boxes and close the Chooser Phaser 550 GX driver If you are using Apple Macintosh QuickDraw GX and System Software 7 5 use the Phaser 550 GX driver to print to the Phaser 550 printer For details on installing and using the GX driver refer to the Phaser 550 Drivers and Utilities Printing Reference 2 46 Phaser 550 Color Printer Workstation users Getting Set Up 2 The printer control PostScript files that are on the Tektronix CD ROM and the Printer Software for Windows diskette PC format can be used with UNIX and VMS workstations These files let y
155. which can cause permanent damage in only a few seconds Do not leave the imaging unit exposed to any light for more than 45 seconds If you do the unit may be damaged and need to be replaced When installing it leave the protective cover on until immediately before you insert it into the printer then promptly close the front door Caring for Your Printer 4 Clean the sensors 1 Using the blower brush cleaning tool that was included in the imaging unit packaging clean the three sensors inside the printer 9317 49 Replace the filter 1 Pull out the used filter and dispose of it as normal office waste 2 Insert the new filter 9008 37 User Manual 4 11 4 Caring for Your Printer Insert the new imaging unit 1 Turn the two small blue knobs clockwise to align the triangles 2 Remove the tape from the protective plastic sheet then remove the sheet from the imaging unit 9317 17 4 12 Phaser 550 Color Printer Caring for Your Printer 4 Insert the new imaging unit into the printer holding it by the blue handles Release the left handle and slide the unit in until it stops Turn the large blue knob clockwise to insert the imaging unit completely and to lock it When properly installed the lock icon aligns with the triangle Close the front door 9317 18 User Manual 4 13 4 Caring for Your Printer Reset the copy count When you close the front door after replaci
156. xtended Features Simm is not working No access to SIMM failed Check Print Job Collation 1200 dpi print modes and 22 extra fonts The base fonts are still available the printer can be used but requests for the optional fonts will be replaced with Courier Requests for other extended features will be ignored User Manual 6 29 6 Troubleshooting Clearing a media jam Note Ifyou get frequent media jams make sure that you are using high quality laser paper and Tektronix transparencies Order from the supplies information sheet that is shipped with your printer If a media jam occurs the front panel reports Jam at lt Location gt The lt Locations gt are the various sensors throughout the paper path listed as A through E If you have an optional Lower Tray Assembly installed Jam A can occur at any of the three media trays whichever tray you selected for the current print job The following illustration shows the locations of the sensors that report a media jam A through E Jam A manual feed T J 9008 60 6 30 Phaser 550 Color Printer Jam at A 1 Open the left side door corresponding to the selected media tray 9008 100 2 Remove the jammed media 9008 48 Note Troubleshooting 6 1 Remove the selected media tray 2 Remove the jammed media from inside the printer 9008 49 If you have an optional Lower Tray Assembly Ja

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