Home

EX8300, EX8350

1. 00 cc ee 11 WebPAM Installation llle 15 WebPAM Software 2 eric s Xa x ec ITE chee 15 Java Runtime Environment 0 00000 eee eee 16 Operating System Support 0 2 0 20 16 Browser Support 0 00 cee ee eee 16 Installing WeDPAM apex e x dire ra ae dai as a 16 Chapter 3 Installing Software Drivers 25 Preparing a Driver Diskette 0 0 0 eee ee eee 25 Windows Server 2003 Installing Driver During New OS Installation 26 Installing Driver in an Existing System 26 Confirming Installation llle 27 Windows XP Installing Driver During New OS Installation 28 Installing Driver in an Existing System 28 Confirming Installation llle 29 Windows 2000 Installing Driver During New OS Installation 30 Installing Driver in an Existing System 30 Confirming Installation llle 31 Red Hat Linux EL 4 0 Installing Driver During New OS Installation 32 Installing Driver in an Existing System 32 SUSE Linux ES 9 0 Professional 9 1 9 2 9 3 10 0 Installing Driver During New OS Installation 33 Installing Driver in an Existing System 33 V SuperTrak EX8300 EX8350 User Manual Chapter 3 Installing Software Drivers continued Fedora Core Lin
2. Select Drives RAID B Striped Party Data iz striped over 3 ar more drives parity provides redundancy using less space Best overall balance of performance capacity and protection 0 0 GB Logical Drive Size Use Maximum Capacity e To create multiple logical drives using the same physical drives uncheck the Use Maximum Capacity box and enter a capacity in the Logical Drive Size field Select Drives RAID B Striped Parity Data iz striped over 3 or more drives party provides redundancy using less space Best overall balance of performance capacity and protection o GB Logical Drive Size V Use Maximum Capacity To create one logical drive or to create the last of multiple logical drives leave the Use Maximum Capacity box checked Refer to the available capacity you calculated under Calculating Available Capacity on page 85 Please select at least 3 drives for RAID B LI Drive on Port 4 60 0 GB Free 59 94 GA J Drive on Pot 60 0 GB 38 34 GB i n i L Drive on Port 60 0 GB Free 58 34 GB L Drive on Port4 60 0 GB 59 94 GB g Bus gn gn Bu ip ip 7 Click on the physical drives to select them Available drives have a black frame Selected drives have a red frame 8 Click the Next button 88 Chapter 5 WebPAM Assign a Name Assign a name to the logical drive Assigned Mame Logical Drive 1 1 32 character s 9
3. 140 Chapter 7 Support If have a problem with one of the drives on the SuperTrak EX Series how can low level format it to correct the problem Do NOT do this Low level formatting hard physical drives is not only unnecessary but it generally does not correct problems commonly experienced during use Errors such as bad sectors or ECC CRC failure are best remedied by completely replacing the drive For this reason do NOT low level format the drives attached to the SuperTrak Controller Do I have to install disk management software on my logical drive in order to access the full storage capacity of drives No Disk management software will only complicate things The logical drive should be fully addressable by your OS as it is Remember that some operating systems have varying limits on the sizes of partitions and logical drives that can be defined Consult your OS documentation about partitioning larger drives What system BIOS setup settings do use for the drives on the SuperTrak EX Series controller A BIOS setting is required only if you want to boot your system from the logical drive on the SuperTrak controller After your logical drive is created partitioned and formatted make the change in your BIOS boot order setting How do partition format my SuperTrak EX Series RAID logical drive The SuperTrak Controller represents the logical drive as a single physical drive to your system Therefore anything that you can
4. Promise Technical Support provides several support options for Promise users to access information and updates We encourage you to use one of our electronic services which provide product information updates for the most efficient service and support If you decide to contact us please have the following information available e Product model and serial number e BIOS and driver version numbers e A description of the problem situation e System configuration information including motherboard and CPU type hard drive model s SATA ATA ATAPI drives amp devices and other controllers Technical Support Services Promise Online Web Site http www promise com support technical documents drivers utilities etc Promise Online eSupport https support promise com support online request form United States E mail Support support promise com Fax Technical Support 408 228 1097 Attn Technical Support Phone Technical Support 408 228 1400 option 4 If you wish to write us for Promise Technology Inc Support Attn Technical Support 580 Cottonwood Drive Milpitas CA 95035 USA 143 SuperTrak EX8300 EX8350 User Manual Europe Africa Middle East E mail Support support promise emea com Fax Technical Support 31 0 40 256 9463 Attn Technical Support Phone Technical Support 31 0 40 235 2600 If you wish to write us for Promise Technology Europe B V support Attn Technical Support
5. RAID 1 Mirrored pairs of drives for data protection with increased read performance RAIDS Striped parity on 3 or more drives ultimate data protection capacity and performance balance RAID 5 Striped parity on 3 or more drives ultimate data protection capacity and performance balance RAID 10 Data mirrored then striped across 4 drives for double drive failure protection RAID 50 Data mirrored then striped over 6 ar mare drives for double drive failure protection JBOD Just a Bunch Of Drives independent connected drives with na RAID interconnection WebPAM displays the RAID levels you can use with the available physical drives You can also select JBOD on this screen See Choosing a RAID Level on page 129 for information about the advantages and requirements of the available RAID levels and JBOD Select Drive Group Please select a free drive s or one logical drive that has free space Select one of the following groups Free Drivers In the Select Drive Group screen click on the option for one of the following e Free Drives Select all Free unassigned physical drives e Logical Drive Select the Free portion of physical drives whose other portion is assigned to a Logical Drive The available choices depend on the RAID level you selected and the physical drives available Click the Next button Specify the size of this logical drive 87 SuperTrak EX8300 EX8350 User Manual
6. 82 Chapter 5 WebPAM Physical Drive Information Infarmation Settings Media Patrol BSL Locate Drive amp 4 Bad Sector Log List Mo Bad Sector s logged If any bad sectors are found they are listed here WebPAM informs you by popup and email messages when a bad sector error is logged see page 62 After 10 bad sectors have been discovered on a physical drive WebPAM issues a warning to replace the drive After 20 bad sectors have been discovered e On fault tolerant RAID 1 5 6 10 or 50 logical drives the SuperTrak controller will set down the physical drive take it offline and the logical drive will go critical Replace the physical drive and rebuild your logical drive e On non fault tolerant RAID 0 logical drives the physical drive remains online Backup your data replace the physical drive create a new logical drive and copy your data to it See Logical Drive Rebuild on page 102 and Logical Drive Critical Offline on page 110 See the SuperTrak User Manual and SuperSwap User Manual for more information about replacing a physical drive Locating a Physical Drive When it becomes necessary to access a physical drive installed in a SuperSwap enclosure this function will help you identify the physical drive you want To locate a physical drive 1 Click on the Physical Drive View icon in Tree View 2 Click on the Physical Drive icon Click on the Locate Drive tab in Management View
7. Rounds the size of the logical drive down to the nearest whole gigabyte It allows you to install a slightly smaller within 1 GB replacement drive should the need arise This is the default Available only when you specify Maximum Capacity in step 4 None No Boundary function 12 Select an Initialization policy from the dropdown menu Fast Initialization Erases the reserve and master boot sectors of the physical drives being added to the logical drive If you select Fast Initialization run Synchronize and Redundant check your logical drive after you create it See Logical Drive Synchronization Redundancy Check on page 107 e Full Initialization Erases all sectors of the physical drives being added to the logical drive Recommended e None No initialization Not recommended 13 RAID 6 only Select a Parity Count from the dropdown menu RAID 50 only Select a Sub Array Count from the dropdown menu For information on these choices see page 125 and page 127 14 Click the Finish button If there is capacity available the Select RAID Level screen displays again where you can create an additional logical drive e To create another logical drive using the same physical drives see Creating Another Logical Drive on page 92 e To create another logical drive using different physical drives return to Creating a Logical Drive on page 86 95 SuperTrak EX8300 EX8350 User Manual JBOD In WebPAM JBOD is
8. e File and Application Servers e Transaction Processing e Office applications with many users accessing small files JBOD Advantages Disadvantages Easy management of multiple No increase in performance capacity or independent physical drives fault tolerance Recommended applications for JBOD e Non critical file storage e Swappable data storage Choosing Sector Size A sector is the smallest addressable area on a physical disk drive Sector Size refers to the size of sector measured by the number of bytes of data it can hold The most common sector size is 512 bytes 512 B A smaller sector size results in a more efficient use of a disk drive s capacity 512 B is the default sector size for logical drives on SuperTrak The number of usable sectors is limited by the addressing method of the computer s operating system e Windows 2000 and Windows XP 32 bit support 10 bit logical bit addressing LBA so with 512 B sectors they can only support up to 2 terabytes TB of data storage capacity To increase the capacity you must use larger sectors See 2 TB Limitation on page 132 e Windows XP 64 bit Windows 2003 Server and Windows Vista support 64 bit LBA so they are not affected by this limitation For these OSes always choose the default 512 B sector size SuperTrak EX8300 EX8350 User Manual e Linux operating systems with the 2 4 kernel do not support variable sector sizes For these OSes always choose the d
9. Dedicated Spare 74 535 GH EET gn ies Spare E Invalid From this screen you can view the current Spare Drives and click on the tabs to access the Create and Delete features Creating a Spare Drive To create a spare drive 1 Click on the Logical Drive View firi icon 2 Click on the Create tab 116 J Chapter 5 WebPAM Spare Drive View Information Create Delete A Spare Drive Parameters Spare Drive Type Logical Drive 1 L Drive on Port 74 53 GB Assigned Free 3r 2r GB 3T 20 GB Drive on Port3 74 53 GB Assigned Free 37 27 GB 74 45 B LI Drive on Pork 74 53 GB Free 74 55 GB g gn gn BB spare nsu From the Logical Drive dropdown menu select e Global Spare This Spare Drive can be used by any qualified Logical Drive Logical Drive The name of the logical drive to which this Spare Drive will be assigned or dedicated Click on a physical drive to select it Available drives have a black frame Selected drives have a red frame Drives with a blue frame are assigned to a logical drive You cannot assign a split drive as a spare drive Click the Create button The new Spare Drive appears under Physical Drive View and Spare Drive View 117 SuperTrak EX8300 EX8350 User Manual Deleting a Spare Drive To delete a spare drive icon 1 Click on the Logical Drive View fur 2 Select the Delete tab Spare Drive View Information Create Del
10. In addition if you attach a physical drive that was initialized using Windows disk management that drive will be automatically recognized as a JBOD by the SuperTrak controller and WebPAM 128 Chapter 6 Technology Background Choosing a RAID Level There are several issues to consider when choosing the RAID Level for your logical drive The following discussion summarizes some advantages disadvantages and applications for each choice RAID 0 Advantages Disadvantages Implements a striped disk logical drive Not a true RAID because it is not fault the data is broken down into blocks and tolerant each block is written to a separate The failure of just one drive will result in physical drive all data in an logical drive being lost I O performance is greatly improved by Should not be used in mission critical spreading the I O load across many environments channels and drives No parity calculation overhead is involved Recommended applications for RAID 0 e mage Editing e Pre Press Applications e Any application requiring high bandwidth RAID 1 Advantages Disadvantages Simplest RAID storage subsystem Very high disk overhead uses only design 5096 of total capacity Can increase read performance by processing data requests in parallel since the same data resides on two different drives Recommended applications for RAID 1 e Accounting Financial e Payroll e Any application requiring very hi
11. Remove the SuperTrak driver diskette Note Check the readme file included with the downloaded driver files for instructions on installing the RAID Console Confirming Installation Gr mc poc Ie ccs From the Windows Desktop open the Control Panel from My Computer Click on Performance and maintenance Click on the System icon Choose the Hardware tab and then click the Device Manager button Click the in front of SCSI controllers Promise SuperTrak EX8350 8300 tm Controller should appear 29 SuperTrak EX8300 EX8350 User Manual Windows 2000 Installing Driver During New OS Installation ds Start the installation Boot from the CD ROM Press F6 after the message Press F6 if you need to install third party SCSI or RAID driver appears When the Windows Setup window is generated press S to specify an Additional Device s Insert the SuperTrak driver diskette into drive A and press Enter Choose Promise SuperTrak EX8350 8300 tm Controller from the list that appears on screen and then press the Enter The Windows Setup screen will appear again saying Setup will load support for the following mass storage devices The list will include Promise SuperTrak EX8350 8300 tm Controller Note If you need to specify any additional devices to be installed do so at this time Once all devices are specified continue to the next step From the Windows Setup screen press the Enter Setup will now load all device
12. Science Park Eindhoven 5542 5692 EL Son The Netherlands Germany E mail Support support de 2promise emea com Fax Technical Support 49 0 2 31 56 76 48 29 Attn Technical Support Phone Technical Support 49 0 2 31 56 76 48 10 If you wish to write us for Promise Technology Germany support Attn Technical Support Europaplatz 9 44269 Dortmund Germany Italy E mail Support support it promise emea com Fax Technical Support 0039 06 367 12400 Attn Technical Support Phone Technical Support 0039 06 367 12626 If you wish to write us for Promise Technology Italy support Attn Technical Support Piazza del Popolo 18 00187 Roma Italy 144 Chapter 7 Support Taiwan E mail Support support promise com tw Fax Technical Support 886 3 578 2390 Attn Technical Support Phone Technical Support 886 3 578 2395 ext 8811 If you wish to write us for Promise Technology Inc support Attn Technical Support 2F No 30 Industry E Rd IX Science based Industrial Park Hsinchu Taiwan R O C China E mail Support support china promise com Fax Technical Support 86 10 8857 8015 Attn Technical Support Phone Technical Support 86 10 8857 8085 8095 If you wish to write us for Promise Technology China support Attn Technical Support Room 1205 Tower 3 Webok Time Center No 17 South Zhong Guan Cun Street Hai Dian District Beijing 100081 China Limited Warranty Promise Technology Inc Promise warran
13. To use less than the full physical drive capacity for this logical drive highlight Capacity and press Enter Press the Delete or Backspace keys to erase the current capacity Type the new capacity in MB to allocate to this logical drive Later you can assign the unused capacity to a second logical drive To change the Stripe Size highlight Stripe Size and press Enter Highlight your choice of 32 KB 64 KB or 128 KB and press Enter To change the Initialization Mode highlight nit Mode and press Enter Highlight your choice of No Quick or Full initialization and press Enter Full Initialization is recommended To change the Write Cache Policy highlight Write Cache Policy and press Enter Highlight your choice of Write Through or Write Back and press Enter To change the Gigabyte Boundary feature highlight Gigabyte Boundary and press Enter Highlight your choice of No or Yes and press Enter To change Sector Size highlight Sector Size and press Enter Highlight your choice of 512 1024 2048 or 4096 bytes Highlight Save and press Enter 46 Chapter 4 SuperBuild Utility cal Drive Management Logical Drive Name Capacity Status LogDrv A 79 G8 Ok The Logical Drive Management screen displays with your new logical drive At this point you can create additional logical drives if there is physical drive space available To create another logical drive repeat steps 2 though 12 above Press the F10 key to ex
14. Maintenance X Permission to migrate rebuild and synchronize a logical drive to run Media Patrol on a physical drive make controller and physical drive settings Notification Permission to receive notification of events affecting the logical drive 9 Click on the Submit button The new user will type the User ID and password to log into WebPAM See Logging into WebPAM on page 59 Event Notification 1 In Tree View click on the User Management icon User Management Information Create Delete OUser List User ID Display Hame Email sam Samuel Adame sadamsiipromise com adm Super uzer 2 Click on the User ID link 3 Click on the Settings tab 62 Chapter 5 WebPAM Information Settings Events v lacalhost 192 158 1 184 Email Hotification v Select All Events I Select All Information Events I Select All Warning Events IM Select All Critical Events Disk Events IM Disk Plugged In IM Disk BSL Update M Disk BSL Cleared I Disk Error Fixed M Bad Block Remapped M Disk Patrol Progress I Enclosure voltages Error Y Enclosure Voltage 2 Error M Enclosure Temperature Error Iv Battery Temperature Error Iv Battery voltage Error Iv Battery Communication Error The image above was shortened to fit into the available space 4 Check the boxes of the notification events that you want to have reported to you via email and popup messages To select events by their severity check one of the four Se
15. Physical Drive Information Information Settings Media Patrol BSL Locate Drive A Locate Drive The function will help you ta locate a drive in an enclosure Locate Drive Located Fiedasze Logate Pelee e 83 SuperTrak EX8300 EX8350 User Manual 4 Click the Locate Drive button The Management Window will display the message Identified started and the Status LED for this physical drive will flash rapidly on the SuperSwap enclosure See Enclosure on page 114 If you remove the physical drive the Status LED stops blinking the Activity LED goes dark and WebPAM will report that the physical drive was unplugged When you replace the drive the LEDs will return to normal operation If you do not remove the physical drive click on the Located Release button to stop the Status LED from blinking For more information see the SuperSwap User Manual 84 Chapter 5 WebPAM Logical Drives e Logical Drive View below e Logical Drive Rebuild page 102 e Creating a Logical Drive page 85 Synchronize Redundancy Check JBOD page 96 All Logical Drives page 105 Deleting a Logical Drive page 96 Logical Drive Synchronization e Logical Drive Information page 97 e Rube a e Logical Drive Settings page 98 Logical Drive Migration page 98 Logical Drive Initialization page 109 Logical Drive Activation page 110 Logical Drive View Logical Drive View provides a list of all logical drives current
16. RAID 5 Next 6 Highlight Select Translation Mode and press Enter From the popup list highlight the target RAID level you want The available target RAID levels depend on your current RAID level and the number of physical drives you chose to add 7 Highlight Next and press Enter 8 Press Y to confirm the Migrate operation on the selected logical drive The Migrate operation begins immediately The length of time required depends on the size of the logical drive and other operations Pause To pause the Migration 1 In the Main Menu highlight Background Activity and press Enter The Background Activity screen displays Highlight the migrating logical drive and press the spacebar to mark it An asterisk appears at the left of the selected logical drive 2 Highlight Pause and press Enter 3 Press Y to confirm the pause The Status of the migrating logical drive changes to Paused Resume To resume the Migration 1 In the Main Menu highlight Background Activity and press Enter The Background Activity screen displays Highlight the migrating logical drive and press the spacebar to mark it An asterisk appears at the left of the logical drive Highlight Migration and press Enter Press Y to confirm the Migrate operation The Status of the migrating logical drive changes to Running 55 SuperTrak EX8300 EX8350 User Manual Logical Drive Problems Fault tolerant RAID 1 5 and 10 logical drives go Crit
17. carta deg Sacs 77 Merge a Physical Drive 0 0 eee eee 17 Physical Drive Information nananana aaan 78 Physical Drive Settings ccc eee 80 Physical Drive Media Patrol 0 0 0 0 eee eee 80 Physical Drive Bad Sector Log 000 ce eee 82 Locating a Physical Drive 0 0 0 cece eee eee 83 LOGIGAl DYES 5 tu dad dm bp cct Po ee da c p eee en wlan eed 85 Logical Drive VIEW 22 5 303 9 33 50 224d Eo iR Par an Eng Mea 85 Creating a Logical Drive 0 0c ee 85 N18 PME CU PPP THEME eos Mens E ee oe ae 96 Deleting a Logical Drive 0 ccc ee 96 Logical Drive Information llle 97 Logical Drive Settings llle 98 Logical Drive Migration 3 2 4 dde re e a Ra 98 Logical Drive Rebuild 0 0 cc eee 102 synchronize Redundancy Check All Logical Drives 105 Logical Drive Synchronization Redundancy Check 107 Logical Drive Initialization 0 0 0 eee 109 Logical Drive Activation 0000s eee ees 110 Logical Drive Critical Offline 0 000000 eee 110 vii SuperTrak EX8300 EX8350 User Manual Chapter 5 WebPAM continued ECOSUN CS rs M rU aes BP 114 Enclosufe VIEW ciu banh cai EU bare wash A aca eek a 114 elo caise aeaa era a a a o a 114 Spare DIVES suka sce kati aed ean AC ei ae eae dba qs 116 Spare Drive View leere 116 Creating a Spare Drive 0 cee ee 116 De
18. do to a single physical drive you can do to a SuperTrak logical drive For example you should use the FDISK and FORMAT utilities to partition and format the logical drive You can format the logical drive with any file system you wish 141 SuperTrak EX8300 EX8350 User Manual Installation Issues Capacity Booting How can I change the system boot sequence in order to boot from the SuperTrak EX Series logical drive The boot sequence is controlled by the system BIOS As far as the system BIOS is concerned the SuperTrak Controller and defined logical drives are categorized as a SCSI device This allows you to set the boot sequence in your BIOS setup utility to boot from SCSI first rather than IDE If there are multiple SCSI add in controllers in the system then the boot sequence among them will be determined exclusively by their PCI slot priority PCI slot 1 will be first slot 2 second etc Put the SuperTrak Controller in the PCI Express or PCI X slot where it will be accessed ahead of other SCSI controllers if you want to boot from the logical drive How can change the boot sequence between a PCI SCSI card and the SuperTrak EX Series RAID logical drive Since all PCI Express and PCI X devices are PnP it is difficult to determine which device is addressed first Most motherboard BlOSes have advanced options that identify devices and allow you to select which device will be assigned resources first Otherwise you may have to
19. drive and a spare drive Deletion Permission to delete a logical drive and a spare drive Maintenance Permission to migrate rebuild and synchronize a logical drive to run Media Patrol on a physical drive make controller and physical drive settings Notification Permission to receive notification of events affecting the logical drive 4 Uncheck the boxes of rights to be deleted 5 Click the Submit button 68 Chapter 5 WebPAM Host Management This function provides information only There are no user settings To access Host Management P Under Administrative Tools in Tree View click on the Host Management a icon Host Management Information Host List IP Address Display Hame H HostSystem Under Host List click on the link to the host you want to see The Host PC link always 127 0 0 1 or localhost Information Basic Information WebP AM version 2 1 0 3 Display Mame HostSvystem IP Address 192 158 1 184 Operating System Windows 2003 5 2 Java Virtual Machine Java HotSpot TM Client vM 1 4 2 b28 Sun Microsystems Inc The Information tab displays with information about the Host PC WebPAM Version The version number of the WebPAM software Display Name The display name of the Host PC localhost is the default IP Address 127 0 0 1 is the IP address of the Host PC accessed at the Host PC Other addresses such as 192 168 1 184 refer to a Host PC accessed over t
20. files and then continue the Windows installation Note Check the readme file included with the downloaded driver files for instructions on installing the RAID Console Installing Driver in an Existing System After installing the SuperTrak card and rebooting your system Windows setup will show a Found New Hardware dialog box 1 2 3 0 x oo When the New Hardware Wizard appears click Next Insert the SuperTrak driver diskette in the A drive Under Install Hardware Device Drivers select Search for a suitable driver and click Next Under Locate Driver Files uncheck Floppy physical drives and CD ROM drives Check Specify a Location and click Next Under Insert the manufacturer s installation disk type A and click OK Under Driver Files search Results when a 1st8350 inf appears click Next If a Digital Signature Notice appears click Yes Under Completing the New Hardware Wizard click Finish Click Yes to restart your PC 10 Remove the SuperTrak driver diskette Note Check the readme file included with the downloaded driver files for instructions on installing the RAID Console 30 Chapter 3 Installing Software Drivers Confirming Installation Ie go qe c From the Windows Desktop open the Control Panel from My Computer Click on the System icon Choose the Hardware tab and then click the Device Manager button Click the in front of SCSI controllers Promise SuperTrak EX8350 8300 tm Co
21. nearest whole gigabyte It allows you to install a slightly smaller within 1 GB replacement drive should the need arise Available only when you specify Maximum Capacity in step 6 None No Boundary function 15 Select an Initialization policy from the dropdown menu Fast Initialization Erases the reserve and master boot sectors of the physical drives being added to the RAID or JBOD Recommended for JBOD If you select Fast Initialization run Synchronize and Redundant check your logical drive after you create it See Logical Drive Synchronization Redundancy Check on page 107 Full Initialization Erases all sectors of the physical drives being added to the logical drive Recommended for RAID Not available for JBOD None No initialization Not recommended 16 RAID 6 only Select a Parity Count from the dropdown menu RAID 50 only Select a Sub Array Count from the dropdown menu 17 For information on these choices see page 125 and page 127 Click the Finish button If there is capacity available the Select RAID Level screen displays again where you can create an additional logical drive To create another logical drive using the same physical drives see Creating Another Logical Drive on page 92 To create another logical drive using different physical drives return to Creating a Logical Drive on page 86 90 Chapter 5 WebPAM Logical Drive in WebPAM Logical Drive Informati
22. or faulty connections For an offline RAID 0 or JBOD see RAID 0 and JBOD on page 58 Hot Spare Drives The WebPAM software includes a hot spare drive feature See Hot Spare Drive s on page 133 If a hot spare drive is available the SuperTrak Controller will automatically begin rebuilding the logical drive with the hot spare You must replace the failed drive which becomes the new hot spare If a hot spare drive is not available you must replace the failed drive after which the SuperTrak controller will automatically rebuild the logical drive For more information about hot spare drives see Spare Drives on page 116 and Hot Spare Drive s on page 133 In either case you must identify the failed drive so you can replace it See Identify a Failed Drive below Identify a Failed Drive To identify a failed physical drive 1 Inthe Main Menu highlight Physical Drive Management and press Enter ID 3 is missing ME MHT2060BS 50 01 GB 1 5 4 T METZ060BS 2 Check the list of physical drives against the actual physical drives attached to the SuperTrak controller In the example above there is not physical drive for ID 3 Assuming you installed a physical drive onto Channel 3 of the SuperTrak controller this is the failed physical drive See page 9 for a diagram of Channel numbers on the SuperTrak controller 57 SuperTrak EX8300 EX8350 User Manual RAID 0 and JBOD Because RAID 0 and JBOD log
23. physical drive 1 Click on the Physical Drive View icon in Tree View 2 Click on the Physical Drive icon 78 Chapter 5 WebPAM Physical Drive Information Information Settings Media Patrol BSL Locate Drive amp 4 Basic Information Drive Model ST38001 3 45 Serial Number Sy 9838T Firmware Version 3 18 Part Number 2 Target ID Enclosure Superswap 4600 4100 amp 4 Drive Information Drive Status Functional Background Activity Idle Capacity 60 02 GB Utra DMA Mode UDMAS S M AR T Status Healthy Arite Cache Status Enable A Graphic View L Drive on Port 80 02 GB Free 79 95 GB Bu gn H Spare Lj Invalid The information tab displays the following information e Drive Model The physical drive manufacturer s model name or number Serial Number The serial number of this physical drive e Firmware Version The version number of the firmware on this physical drive Port Number The port number on the SuperTrak controller connected to this physical drive e Target ID The target ID number of this physical drive e Enclosure The model of SuperSwap enclosure in which the physical drive is installed If there is no SuperSwap enclosure the field says None e Drive Status The operational of this physical drive Functional means normal Others include Offline e Background Activity The current background activity affecting this physical drive Idle means no activity Others include Ini
24. physically switch the device cards on the PCI PCI Express PCI X slots so that the boot device is in the highest priority slot number see previous question Post Installation Why can t see the drives on the SuperTrak EX Series under FDISK You have not created a logical drive yet Without a logical drive the system will not recognize the physical drives attached to the SuperTrak Controller A physical drive is recognized by the SuperTrak controller but not available to use in a logical drive How can make it available Open the SuperBuild utility and access Physical Drive Management Highlight the drive then press the Alt and F1 keys at the same time This action clears the reserve sector in order to make the drive available Why can t make a dedicated spare drive in WebPAM Early versions of Internet Explorer running in Windows 2000 exhibit this problem Update your Internet Explorer to the latest version Why can t run WebPAM in Konqueror The Konqueror browser Linux does not support WebPAM Install a Netscape Navigator Mozilla or Firefox browser With that browser as the default reinstall WebPAM 142 Chapter 7 Support Aren t the WebPAM icons supposed to be animated Yes they are animated However the default setting for Internet Explorer under Windows 2003 Server does not display animation in the browser Go to Internet Options Advanced and check Play animations in web pages Contact Technical Support
25. tolerant RAID 1 5 10 and 50 logical drives go Critical when a physical drive fails A RAID 6 logical drive goes Degraded when one physical drive fails and Critical when two physical drives fail A RAID 6 logical drive goes Critical when three physical drives fail The Rebuild operation enables you to replace the failed physical drive in your logical drive You must have a Free physical drive of adequate size on your Host PC system in order to do a Rebuild 48 Chapter 4 SuperBuild Utility To Rebuild a logical drive 1 Inthe Main Menu highlight Background Activity and press Enter The Background Activity screen displays Background Activity Device Type Status Percentage LD 1 No BGA Critical N A LD 2 No BGA Ok N A Rebuild Pause Initialize Synchronize Migration 2 Highlight the critical logical drive and press the spacebar to mark it An asterisk appears at the left of the selected logical drive 3 Highlight Rebuild and press Enter The Rebuild screen displays lect Free Physical Drive Physical Drive Name Capacity MHT2080BS 60 01 GB MHTZ06088 60 01 GB STIF0013A8 80 03 GB 4 Highlight the Free physical disk drive you want to use for the rebuild and press the spacebar to mark it An asterisk appears at the left of the selected physical drive 5 Highlight Next and press Enter 6 Press Y to confirm the Rebuild operation on the selected logical drive The Rebuild begins immediatel
26. turn it over Install the four mounting screws and snug them gently Attach one end of the 20 pin cable to the 20 pin connector opposite the mounting bracket on the extension card Be sure to align the keyway on the cable and the connector Remove the inside slot cover of an available PCI PCI X or PCI Express slot on the motherboard Insert the BBU assembly into the PCI PCI X or PCI Express slot Attach the other end of the 20 pin cable to the corresponding connector on the SuperTrak card Be sure to align the keyway on the cable and the connector If you have not already installed the SuperTrak card into your system do it now See Installing the SuperTrak EX8300 Card on page 6 or Installing the SuperTrak EX8350 Card on page 7 158 Appendix C Battery Backup Unit SuperTrak EX8350 card 20 pin connector BBU assembly 20 pin 20 pin connector cable 11 Replace the cover of your system 12 Power up the system and launch WebPAM After installation and power up a new battery takes several hours to charge From that time it should show Fully Charged See Battery on page 118 After you install the BBU go to the SuperTrak controller settings and enable the Battery Not Detected Event This feature enables the controller to check for the battery See Controller Settings on page 73 159 SuperTrak EX8300 EX8350 User Manual 160
27. 0 6 1 Promise offers different drivers for each OS version and for 32 bit and 64 bit systems Be sure you download the correct driver for your system Preparing a Driver CD 1 2 Run WinRAR or a similar tool on the ISO file to extract the driver files Burn the driver files to a blank CD You can also install drivers from a diskette However because FreeBSD does not always recognize the dev fdO device during OS installation Promise suggests that you use a CD to install the driver Installing Driver During New OS Installation 1 2 10 11 12 13 14 Boot from the FreeBSD install CD When the console prints a menu list press the 6 key to choose 6 Escape to loader prompt The OK prompt appears Remove the FreeBSD Installation CD and insert the Driver CD into the CD ROM drive At the OK prompt type load shasta ko and press Enter Remove the Driver CD and insert the FreeBSD Installation CD in the CD ROM drive At the OK prompt type boot and press Enter to continue the installation When the Congratulations installation complete screen displays do NOT exit the installer Press the Alt F4 keys to change screens The prompt appears At the prompt type umount dist and press Enter Remove the FreeBSD Installation CD and insert the Driver CD in the CD ROM drive At the prompt type mount cdrom and press Enter Then type cdrom install and press Enter When those commands finish r
28. 0000000 Ch5 Ch6 Ch7 Ch8 BBU module connector 2 Attach one SATA data cable to each physical drive Then attach the other ends of the cables to the connectors on the SuperTrak card above 3 Attach the Y cable power splitters to each of the physical drives SuperTrak EX8300 EX8350 User Manual O LED1 O LED2 O LED3 O LED4 O LED5 O LED6 O LED7 O LED8 4 eee eoo 4 Optional Attach cables from the LED pins on the SuperTrak card see above to the activity LEDs in your enclosure The Promise SuperSwap enclosure has its own internal LED connections SuperSwap does not use the individual LED connectors shown above Be sure you connect the Serial ATA data cables in order See the SuperSwap User Manual for additional information Chapter 2 Installation Creating a Logical Drive You will now use the onboard SuperBuild BIOS utility to create a logical drive with the attached drives Even if you plan to use the WebPAM software to manage your logical drive you can still create your first logical drive using the SuperBuild Utility as described here Note For an explanation of the logical drive concepts and the choices you can make when you create your logical
29. 50 RAID controllers About This Manual This User Manual describes how to setup use and maintain the SuperTrak RAID controller It also describes how to use the Web Based Promise Array Management WebPAM RAID management software This manual includes a full table of contents chapter task lists and numerous cross references to help you find the specific information you are looking for Also included are four levels of notices Note A Note provides helpful information such as hints or alternative ways of doing a task Important Important calls attention to an essential step or point required to complete a task Important items include things often missed Caution A Caution informs you of possible equipment damage or loss of data and how to avoid them Warning A Warning notifies you of probable equipment damage or loss of data or the possibility of physical injury and how to avoid them SuperTrak EX8300 EX8350 User Manual Product Overview SuperTrak EX8300 and EX8350 are Serial ATA RAID controllers When used with WebPAM software the SuperTrak RAID Controllers offer a feature rich secure and versatile enterprise wide ATA RAID solution In addition the SuperTrak EX Series supports RAID expansion The resulting RAID environment allows users and administrators to configure manage and monitor everything from single logical drives on local systems to logical drive networks residing in offsit
30. 6 Logical Drive Orilleal s 453r eee ETE ET eed 56 Logical Drive Offline lll 56 HolL ODA DIVES s s turbo eo he aos Ges ROSEO Igiene ed 57 Identify a Failed Drive llle 57 RAID SO andA BOD 22 5 ipd eod oa Good eee rea sg D box 58 Chapter 5 WebDPAM ust gt waren db SR uy nde eee eee we eate 59 Logging into WebPAM 2 ccc eee ens 59 Regular CONNCCHON 2253 3 1 9 d 9 a atu Foren doors eer 59 Secure Connection 2 ee eee 59 Logging out of WebPAM 2 0 ce ee 61 vi Contents Chapter 5 WebPAM continued User Management 0 0 0 s 61 AGING a Sean decuit B eh bine Oei didt diabete m dos 61 Event Notification 2 62 Deleting a USE erben exo ninsa RES ub Eb 65 Changing a Users Password 0000 eee neces 65 Changing a User s Email Address 66 Changing a User s Access Rights 00085 67 H st Managemen 33 353 qv wet ated aged ed eatur uad 69 Utility Configuration lille RA 70 SUPER pm Tr ee od A a E O a 71 CONOC ie tasa po xaEos ad does er Oe dee mah tte d t ipM Seb 72 Controller Information llle 72 Controller Settings 0 ccc ee ees 73 Controller Sehedule 5323392 duced ES bg d bea 74 Controller Lock llle 75 Controller Hestole zu iuc Bene oh ERE Orid ya ca eae 76 Physical DIVES s a d desunt oa P ono a ed cd Re e US UG ACE 17 Physical Drive View ides dea hd agre ie
31. 9 1 9 2 9 3 10 0 e Windows XP Professional e Miracle Linux 3 0 e Windows 2003 e Fedora Core 5 0 e Red Hat Enterprise 4 0 e FreeBSD 5 4 5 5 6 0 6 1 Choose one of these operating systems to take full advantage of all the features of WebPAM Browser Support On the Host PC where you install the SuperTrak controller and WebPAM you must have one of the following browsers e Internet Explorer Mozilla e Firefox e Netscape Navigator If you do not have one of the above browsers install the browser first and make it the default browser Then install WebPAM Installing WebPAM Windows Follow these steps to install WebPAM on your Windows based PC or Server 1 Boot your PC or server and launch Windows If your system is already running exit all programs 2 Insert the software CD into your CD ROM drive Double click on the Install CD s icon to open it 4 ja 4 Double click on the Installer icon to launch it right o The first WebPAM installation dialog box appears i i Chapter 2 Installation 5 Follow the prompts in the installation dialog box Linux Follow these steps to install WebPAM on your Linux based PC or Server 1 Boot your PC or server and launch the Linux GUI If your system is already running exit all programs 2 Insert the software CD into your CD ROM drive In the CD window double click on the webpam bin icon to begin installation right 4 When the Run or Display dialog box appears click
32. 99 SuperTrak EX8300 EX8350 User Manual Logical Drive Information Information Settings Migration Rebuild Synchronization Initialization Activation amp 4 Migration Progress 7 Click the Start Now button You can monitor Migration or Expansion progress on the Logical Drive Migration tab Click the respective buttons to pause and resume the Migration Scheduled To schedule a Migration or Expansion 1 Click on the Logical Drive View amp icon in Tree View 2 Click on the Logical Drive ES icon of the logical drive you want to migrate or expand 3 Click on the Migration tab in Management View 100 Chapter 5 WebPAM Logical Drive Information amp 4 Migration Parameters Migrate RAID level to Parity Count LI Drive on Port 1 80 02 GB 79 95 GB LI Drive on Port 2 80 02 GB 79 95 GB LI Drive on Port3 80 02 GB 79 95 GB LI Drive on Port 4 80 02 GB 79 95 GB LI Drive on Part5 60 01 GB 53 84 GB ENT gn IT BB spare Bu Start Mos e Schedule C Disable Enable Start At 5 30 10 28 2005 Example 10 30 03 21 2004 hh mm MM idly yy 4 Select the Target RAID level Click on the dropdown menu labelled Migrate RAID level to 5 RAID 6 only Select a Parity Count from the dropdown menu RAID 50 only Select a Sub Array Count from the dropdown menu For information on these choices see page 125 and page 127 6 Click on a free physical drive to select it Ava
33. E Assigned LD 1 2 58 84 GB Assigned LD 1 3 58 34 GB HB Selected Available Ld Invalid Start Me 4 Select the logical drive you want to rebuild Available drives have a black frame Selected drives have a red frame 5 Click the Start Now button Logical Drive Information You can monitor Rebuild progress on the Logical Drive Rebuild tab Click the respective buttons to pause and resume the Rebuild Scheduled To schedule a Rebuild 1 Click on the Logical Drive View amp icon in Tree View 2 Click on the Logical Drive E icon of the logical drive you want to rebuild 3 Click on the Rebuild tab in Management View 103 SuperTrak EX8300 EX8350 User Manual Logical Drive Information Information Settings Migration Rebuild Synchronization Initialization Activation amp A Select one available drive to rebuild LI Drive on Port amp 60 04 GB Assigned LD 1 1 58 34 GB LI Drive on Part 60 01 GB Assigned LD 1 2 L Drive on Fort 60 01 GB Assigned LD 1 3 58 34 GB i Selected Awailable L Invalid amp A Schedule Start Mos C Disable Enable Start At 3 45 10 26 2005 Example 10 30 03 21 20040hh mm MM idly yy 4 Select the physical drive you want to rebuild Available drives have a black frame Selected drives have a red frame 5 Click on the Enable option 6 From the dropdown menus select a start time Start time is based on a 24 hour clock 7 Click in the St
34. Enter a name for the logical drive in the field provided 10 Click the Next button Final Settings confirm your choices Make any changes here Mame Logical Drive 1 RAID Level RAID 6 Logical Drive Size 10 0 GB Sector Size 5 2B Stripe Block Size kB v Write Cache vrte Back Gigabyte Boundary GigaByte Boundary v Parity Count 2 rl Initialization Fast Intiaizetion 11 RAID only Select a Sector Size Choose from 512 1024 2048 or 4096 bytes The default is 512 B When in doubt use the default value 12 RAID only Select a Stripe Block Size from the dropdown menu Choose from 32 64 or 128 KB The size selected affects how SuperTrak sends and receives data blocks to and from the drives In general a larger block size is better when handling large data transfers such as A V editing and graphics while a smaller size is better when handling email and other common server data The default is 64 KB When in doubt use the default value 13 RAID only Select a Write Cache policy from the dropdown menu e Auto Switch The setting is made automatically This is the default e Write Back Increases performance but can result in data loss in the event of a power failure 89 SuperTrak EX8300 EX8350 User Manual Write Through Slower but more secure 14 RAID only Select a Gigabyte Boundary policy from the dropdown menu GigaByte Boundary Rounds the size of the logical drive down to the
35. Name Assign a name to the logical drive Assigned Mame Logical Drive 2 1 32 character s 6 Enter aname for the logical drive in the field provided 7 Click the Next button Final Settings Confirm your choices Make any changes here Mame Logical Drive 1 RAID Level RAID 6 Logical Drive Size Maximum Capacity Sector Size 5 2B Stripe Block Size kB m Write Cache write Back Gigabyte Boundary Gigabyte Boundary v Parity Count rl initialization Fast Initialization 8 Select a Sector Size Choose from 512 1024 2048 or 4096 bytes The default is 512 B When in doubt use the default value 9 Select a Stripe Block Size from the dropdown menu Choose from 32 64 or 128 KB The size selected affects how SuperTrak sends and receives data blocks to and from the drives In general a larger block size is better when handling large data transfers such as A V editing and graphics while a smaller size is better when handling email and other common server data The default is 64 KB When in doubt use the default value 10 Select a Write Cache policy from the dropdown menu e Auto Switch The setting is made automatically This is the default e Write Back Increases performance but can result in data loss in the event of a power failure 94 Chapter 5 WebPAM e Write Through Slower but more secure 11 Select a Gigabyte Boundary policy from the dropdown menu e GigaByte Boundary
36. PROMISE TECHNOLOGY INC SUPER TRAK EXE 300 EX6 320 USER MANAL SuperTrak EX8300 EX8350 User Manual Copyright 2005 Promise Technology Inc All Rights Reserved Copyright by Promise Technology Inc Promise Technology No part of this manual may be reproduced or transmitted in any form without the expressed written permission of Promise Technology Trademarks Promise and the Promise logo are registered in U S Patent and Trademark Office All other product names mentioned herein may be trademarks or registered trademarks of their respective companies Important data protection information You should back up all data before installing any drive controller or storage peripheral Promise Technology is not responsible for any loss of data resulting from the use disuse or misuse of this or any other Promise Technology product Notice Although Promise Technology has attempted to ensure the accuracy of the content of this manual it is possible that this document may contain technical inaccuracies typographical or other errors Promise Technology assumes no liability for any error in this publication and for damages whether direct indirect incidental consequential or otherwise that may result from such error including but not limited to loss of data or profits Promise Technology provides this publication as is without warranty of any kind either express or implied including but not limited to impl
37. Promise WebPAM Logical Drive View Information Create Delete Synchronization Schedule Logical Drive Overview Assigned Hame RAID Level Status Background Activity Logical Drive 1 RAID 5 Critical Idle Administrative Tools gb 1921681184 L T9 SuperTrak EX8350 EH e Controller 1 og Controller 2 1 ED Physical Drive View ST380013A5 ST38001345 li sTss002345 C3 E Logical Drive View n Logical Drive 1 Rs Enclosure View Ga Spare Drive View In the example above amber icons appear over the SuperTrak Controller Logical Drive View and Logical Drive icons Click on the Logical Drive View E amp or Logical Drive ES icons to verify the condition of the logical drive In this example the Status is Critical and Background activity is dle This indicates that there is no automatic rebuild so you must take action to restore the logical drive 1 Identify the failed physical drive 2 Replace the failed physical drive 3 Rebuild your logical drive Identifying the failed physical drive Click on the Physical Drive View icon in the WebPAM user interface Look for a missing physical drive A drive that used to be present but is suddenly absent is the failed physical drive 111 SuperTrak EX8300 EX8350 User Manual Physical Drive View No drive Information Merge on Port 3 Physical Drive Overview Drive Model Status sT34 00144A a GB Functional ST3800234 74 53 GB Functional s
38. Run in Terminal After several moments the Terminal window closes and the first WebPAM installation dialog box appears FreeBSD Follow these steps to install WebPAM on your FreeBSD based PC or Server 1 Boot your PC or server and launch the FreeBSD GUI If your system is already running exit all programs 2 Insert the software CD into your CD ROM drive Opena Terminal window and type mount cdrom and press Enter 4 To change to the CD directory type cd cdrom and press Enter An icon for the CD appears on the desktop 5 Double click on the CD icon and verify the WebPAM installer file name The name of the installer file begins with WebPAM and ends with bin right The WebPAM installer file starts with WebPAM and ends WebPAMbooox bin with bin such as WebPAM 32 bin The next step uses this file name as an example The file name you type might be different 6 Inthe Terminal window type WebPAM 32 bin and press Enter After several moments the first WebPAM installation screen displays webpam xxxx bin SuperTrak EX8300 EX8350 User Manual WebPAM Installation for Windows Linux and FreeBSD continued The first WebPAM installation dialog box appears as shown below VW Promise WebPAM Introduction Introduction C9 Choose Install Folder Check HTTP 88 Pre Installation Summary Installing C Install Complete 9 Register On line Install amp mmwheare will quide you through
39. ST38001345 74 53 GB Functional A Graphic View L Drive on Part 1 37 27 GB Assigned Port 1 L Drive on Port 2 74 53 GB Assigned Free 37 27 GB 37 20 GB Port 2 L Drive on Portd 74 53 GB Assigned Free 37 27 GB a7 26 GB Port 4 Bus gn BB spare psa In this example there were four physical drives connected to the SuperTrak Controller Notice that there is no drive on Port 3 This is the failed drive Replacing the failed physical drive Replace the failed physical drive with a new one of equal or greater capacity Then rebuild the logical drive See Installing the Physical Drives on page 8 and SuperSwap User Manual for more information about replacing a physical drive Rebuilding your logical drive 1 Click on the Logical Drive View E icon in Tree View 2 Click on the Logical Drive E icon of the logical drive you want to rebuild 3 Click on the Rebuild tab in Management View 112 Chapter 5 WebPAM ical LI I o s nitilization Pues Pe REBRPPODeR PERS rye mnrormiatinn Assigned LD 1 1 58 84 GB Assigned LD 1 2 58 34 GB Assigned LD 1 3 58 34 GB Zz Selected gp IN Inwalid Start Mow 4 Select the physical drive you just replaced 5 Click the Start Now button eyes Ere Per ERE EE YS Logical Drive Information You can monitor Rebuild progress on the Logical Drive Rebuild tab Click the respective buttons to pause and resume the Rebuild When the Rebuild is finished your logic
40. The maximum number of physical disk drives the controller can support Maximum Logical Drives The maximum number of logical drives arrays the controller can support 72 Chapter 5 WebPAM Controller Settings Controller Information Settings Schedule Lock Restore i View Change Controller Parameter Rebuild Rate C Low amp Medium C High Media Patrol Rate Low Medium C High MigrationExpansion Rate C Low Medium C High Initialization Fate C Low amp Medium High Synchronization Rate C Low amp Medium High Automatic Rebuild Status Enable C Disable Automatic Rebuild Policy Free amp Spare Spare Buzzer Status C Enable Disable SWART Status f Enable C Disable S M AR T Check Polling 120 Interval 120 Seconds Battery MOT Detected Event Enable C Disable Submit Reset Default Click on the Settings tab to access controller settings Rates Allocates system resources between the background process such as Rebuild Media Patrol Expansion Migration Initialization and Synchronization and the data read write activity A High setting assigns most of the system resources to background processes The process will finished sooner but read write requests are handled slower A Medium setting tries to balance system resources between the background processes and data input output activity A Low setting assigns most of the system resources to handling read write reque
41. You must meet all of the requirements in order to successfully migrate a logical drive See Choosing a RAID Level on page 129 and Logical Drive Migration on page 134 for more information 98 Chapter 5 WebPAM You can set up an Migration to begin immediately on demand or schedule a Migration for a time when there is less demand on the RAID system On Demand To migrate a logical drive 1 Click on the Logical Drive View E icon in Tree View 2 Click on the Logical Drive E icon of the logical drive you want to migrate 3 Click on the Migration tab in Management View Logical Drive Information Information Settings Migration Rebuild Synchronization Initialization Activation amp 4 Migration Parameters Migrate RAID level to Parity Count LI Drive on Port 1 80 02 GB LI Drive on Port 2 80 02 GB Drive on Port 80 02 GB 79 95 GB Drive on Port4 80 02 GB LI Drive on Port5 60 04 GB Free B BB vaitavie Bp BB spare MT Schedule 4 Select the Target RAID level Click on the dropdown menu labelled Migrate RAID level to 5 RAID 6 only Select a Parity Count from the dropdown menu RAID 50 only Select a Sub Array Count from the dropdown menu For information on these choices see page 125 and page 127 6 Ifthe Migration requires additional physical drives click on a free physical drive to select it Available drives have a black frame Selected drives have a red frame
42. a Patrol The Physical Drive Media Patrol tab allows you to start Media Patrol on an individual physical drive Media Patrol is a routine maintenance procedure that checks the magnetic media on each physical drive sector by sector Media Patrol checks e Physical drives assigned to logical drives e Spare drives e Unassigned physical drives that were once part of a logical drive or a spare Media Patrol does not check e Physical drives that have never been configured e Physical drives assigned as JBOD 80 Chapter 5 WebPAM Unlike Synchronization and Redundancy Check Media Patrol is concerned with the condition of the media itself not the data recorded on the media When Media Patrol encounters a suspect sector it will attempt to regenerate the data and write to the suspect sector If the write operation is successful Media Patrol continues checking other sectors If the write operation fails Media Patrol reports the error to your PC s system log and to the physical drive s Bad Sector Log see page 82 This action triggers a BSL update message and an email message if you enabled that notification option see page 62 On Demand To start Media Patrol immediately 1 Click on the Physical Drive View icon in Tree View 2 Click on the Physical Drive icon 3 Click on the Media Patrol tab in Management View Physical Drive Information Information Settings Media Patrol BSL Locate Drive Schedule M 4 Click th
43. ab in Management View Check the box to the left of the process you want to delete Click the Delete button In the Confirmation box click the OK button E open I Alternative method to delete a scheduled process 1 Go to its function tab under the Physical Drive icon or Logical Drive Ee icon 2 Under Schedule click the Disable option Controller Lock Controller Information Settings Schedule Lock Restore f Lock Controller Lock Controller for 10 lunes Lire The Lock tab displays lock status and enables you to lock or unlock a subsystem controller The locking mechanism isolates the controller during maintenance operations and other periods when you want to avoid interruption from other users trying to access the logical drives under this controller When you set the lock other users have view only access to physical drives and logical drives The lock releases when the selected period of time has passed or the user who set the lock clicks the Unlock button Other users cannot release the lock 15 SuperTrak EX8300 EX8350 User Manual To lock the Controller on the Host PC Click on the Controller e icon in Tree View Select the Lock tab in Management View From the dropdown menu select a period of time to hold the lock The lock time range is 1 to 30 minutes Click on the Lock button to set the lock The lock will release itself automatically at the end of the period you specified To rele
44. added to the logical drive Recommended for RAID Not available for JBOD None No initialization Not recommended When you select full initialization the process takes some time depending on the size of the physical drives selected for the logical drive The Initialization tab enables you to pause the initialization process so that more of SuperTrak s resources are available for other operations When the other operations are done you can resume the initialization of your new logical drive 1 2 Click on the Logical Drive View E icon in Tree View Click on the Logical Drive E icon of the logical drive whose initialization you want to pause Click on the Initialization tab in Management View Click the Pause button The initialization process stops Click the Resume button The initialization resumes from the point where you paused it 109 SuperTrak EX8300 EX8350 User Manual Logical Drive Activation This feature enables you to designate a hot plug and play logical drive It will become available in a future release of the SuperTrak Controller card Logical Drive Critical or Offline A fault tolerant logical drive RAID 1 5 10 or 50 goes Critical when a physical drive is removed or fails A RAID 6 logical drive with two parity stripes goes Degraded after one drive is removed or fails and Critical after two drives are removed or fail A RAID 6 logical drive with three parity stripes goes Critical after three
45. al drive via hot swap and dynamically adjust the array size configuration Yes The SuperTrak Controller supports online logical drive expansion and migration You must use the SuperBuild utility or the WebPAM software to expand or migrate an existing logical drive Do the HDDs on the SuperTrak EX Series have to be the same size The physical drives that you use with the SuperTrak EX Series do not have to be the same size If the sizes differ the SuperTrak Controller will truncate the large drive so the capacities match The resulting difference in drive space is unusable so avoid using physical drives of significantly different capacities Can I take a drive used in a SuperTrak EX Series logical drive and access it directly with a different controller such as the one integrated on the motherboard Yes but only under certain configurations First the other controller must address the drives as LBA not CHS Second only the following configurations allow the drive s to be accessed individually on another controller e Single drive RAID 0 stripe e One drive from a RAID 1 mirror logical drive e JBOD Other array configurations will not work for this purpose already have an array on a Promise FastTrak controller Can move that array to my new SuperTrak EX Series controller Yes if your HDDs are SATA All SuperTrak controllers read the logical drives the same way so the HDDs can be moved from one controller to another
46. al drive will be Functional again 113 SuperTrak EX8300 EX8350 User Manual Enclosures Enclosure View Enclosure View provides a list of all enclosures currently on the Host PC To access Enclosure View click on the Logical Drive View icon in Tree View Information amp Enclosure Overview Enclosure Type Status SuperSwvwap 4600 4700 Functional From this window you can click on the links to access information and functions of individual Enclosures Enclosure To access information about an Enclosure 1 Click on the Enclosure View zz icon in Tree View 2 Click on the Enclosure fi icon Information i Basic Information Enclosure Type SuperSwvap 4600 4700 Fan Speed RPM Fani 6457 RPM normal range 2500 RPM Fan 6396 RPM Temperature CPF 26 00 C 78 80 F normal range lt 4 amp cr18 4 Fj 25 00 C fF 00 F Power Status 12w 11 04 normal range 12 96 Power Status Si 4 75 lt normal range S250 114 Chapter 5 WebPAM The information tab displays the following information e Enclosure Type The manufacturer s model name or number e Fan Speed The RPM of the enclosure s cooling fans e Temperature The internal temperature of the enclosure Each reading reflects a separate measurement Power Status The voltages supplied by the enclosure s 12V and 5V systems The Fan Temperature and Power icons change color when an error is indicated as shown
47. an migrate to the following Target logical drives RAID 6 Add physical drives 136 Chapter 6 Technology Background RAID 10 A RAID 10 Source logical drive can migrate to the following Target logical drives RAID 5 Add physical drives RAID 6 Number of physical drives is greater than or equal to the number of RAID 10 physical drives divided by 2 plus the parity count RAID 10 Add physical drives Even number of physical drives RAID 50 6 physical drives minimum Even number of physical drives RAID 50 A RAID 50 Source logical drive can migrate to the following Target logical drives RAID 6 Number of physical drives is greater than or equal to the number of RAID 50 physical drives RAID 50 Add physical drives Even number of physical drives 137 SuperTrak EX8300 EX8350 User Manual 138 Chapter 7 Support e Frequently Asked Questions below e Contact Technical Support page 143 e Limited Warranty page 145 e Return Product for Repair page 147 Frequently Asked Questions This section lists frequently asked questions involving pre installation drive issues installation and post installation Pre Installation Speed Device Types Capacity Cabling What kind of HDDs can use for a SuperTrak EX Series logical drive You can use any Serial ATA hard drive s to create arrays on the SuperTrak EX Series Use matching drives for multiple drive arrays to maximize capacity usage as well as perfor
48. and it uses distributed parity as in RAID 5 RAID 50 provides data reliability good overall performance and supports larger volume sizes Distributed Parity 4 Sub Array 1 Data Stripe 6 z B m physical drives The data capacity RAID 50 logical drive equals the capacity of the smallest physical drive times the number of physical drives minus two A RAID 50 logical drive is composed of two or more Sub Arrays which are similar to RAID 5 logical drives One physical drive in each sub array can fail but the RAID 50 logical drive will remain online There must be at least three physical drives in a sub array A sub array is also known as an axle RAID 50 logical drives on SuperTrak consist of six or eight physical drives 127 SuperTrak EX8300 EX8350 User Manual JBOD Single Drive Just a Bunch of Disks JBOD arranges individual physical drives on the SuperTrak controller the same as if they were attached to the PC s motherboard controller The advantage is that a SuperTrak Controller can accommodate up to four physical drives more than most PC motherboards JBOD offers none of the performance or security advantages of a RAID logical drive Any number of physical drives on the SuperTrak Controller can be designated as JBOD In WebPAM JBOD is created managed and deleted the same as a logical drive You can also use the SuperTrak BIOS for this purpose See the SuperTrak User Manual for more information on the BIOS
49. apter 2 Installation WebPAM Installation Important Install the SuperTrak software drives for your operating system before installing WebPAM See Chapter 3 Installing Software Drivers on page 25 for instructions WebPAM installation software will install wo major components e WebPAM RAID management software e Java Runtime Environment in a private folder WebPAM Software The WebPAM software installs on the PC with the SuperTrak RAID Controller card the Host PC The Internet Laptop PC Desktop PC with Internet with Internet browser Router amp Firewall browser Networked PC File Server with with Internet browser Utility Server Host PC with Host PC with Host PC with SuperTrak EX SuperTrak EX SuperTrak EX Controller Controller Controller Figure 17 WebPAM on a network SuperTrak EX8300 EX8350 User Manual Java Runtime Environment The WebPAM installation program installs a private JRE in folder vm under the same directory where WebPAM is installed WebPAM uses this private JRE to avoid incompatibility issues with any other JREs that may be present on your system Operating System Support On the Host PC where you install the SuperTrak controller and WebPAM Promise Technology recommends 32 bit or 64 bit versions of e Windows 2000 e SuSE 9 0
50. art At field to display a popup calendar 8 Click on the start date in the calendar or enter a date manually 9 Click the Schedule button Cancelling a Schedule If you want to cancel the scheduled Rebuild do the following 1 Click on the Logical Drive View ES icon in Tree View Click on the Logical Drive E icon Click on the Rebuild tab in Management View Click on the Disable option Bom 104 Chapter 5 WebPAM Automatic Rebuild Automatic rebuilding of a logical drive is possible under the following conditions e The logical drive is a RAID 1 5 6 10 or 50 See Creating a Logical Drive on page 85 e here is a spare drive present in the RAID system See Creating a Spare Drive on page 116 e Automatic Rebuild Status is enabled in the Controller Settings See Controller Settings on page 73 If the three above conditions are met a logical drive will replace a faulty physical drive and rebuild itself automatically WebPAM will report the critical logical drive and automatic rebuild in its user interface as well as via popup messages Depending on your Event Notification settings see page 62 WebPAM can also notify you via email message When the automatic rebuild operation is completed you must remove and replace the faulty physical drive with a new one See Replacing the failed physical drive on page 112 and the SuperSwap User Manual for more information on replacing a physical drive Synchronize or Red
51. ase the lock before the scheduled time click the Unlock button Notes e While the lock is active if you log into WebPAM under a different username you have view only access e f another user locks the controller your screen does not update when the lock releases Periodically click your browser s refresh button so that when the lock does release your screen will show full access Controller Restore Controller Information Settings Schedule Lock Restore amp 4 Restore This function will help vou to restore to default settings Restore The Restore tab resets all controller settings to their factory default values Use this function when you are uncertain about what setting changes have been made or your RAID system is not working as expected To restore the default controller settings Dg m s Click on the Controller e icon in Tree View Select the Restore tab in Management View Click on the Restore button Click OK in the confirmation dialog box The controller settings are automatically restored to their default values See Controller Settings on page 73 76 Chapter 5 WebPAM Physical Drives e Physical Drive View below e Physical Drive Media Patrol e Merge a Physical Drive page 77 page 80 Physical Drive Information e Physical Drive Bad Sector Log page 78 page 82 Physical Drive Settings page 80 Locating a Physical Drive page 83 Physical Drive View Physical Dri
52. assword to log in again Clicking Logout brings you back to the Login Screen User Management e Adding a User below e Changing a User s Password page 65 e Event Notification page 62 Changing a User s Email Address Deleting a User page 65 page 66 e Changing a User s Access Rights page 67 Adding a User 1 In Tree View click on the User Management pt icon 2 Click on the Create tab Information Create Delete User Creation User ID sammy 4 20 character s Display Mame Samuel Adams xtiikk Password 0 8 character s Retype Password D cK Email sadams promise com amp 2 Host User Rights Hast Hame Creation Rights Deletion Rights Maintenance Rights Hotification Rights localhost a M ml mi En 3 Type a User ID into the User ID field 61 SuperTrak EX8300 EX8350 User Manual This will be the User s login name 4 Type the user s display name into the Display Name field This could be the User s actual name 5 Type a password into the Password field Use up to 8 letters and numbers but no spaces or other characters 6 Type the same password into the Retype Password field 7 Ifyou plan to set up Event Notification type the user s email address in the Email field 8 Under Host User Rights check the boxes to select rights for this user Creation Permission to create a logical drive and a spare drive Deletion Permission to delete a logical drive and a spare drive
53. below d b soe Fan Error Temperature Error Power Error Green physical drive is physical drive is Normal status present and ready present and ready Amber physical drive n a 1 incident is spinning up see below Is Critical Enclosure is critical IS ee but still functional reports a SIEGE Attention required 2 or more incidents see below physical drive e is offline e is not installed Dark Power is off physical drive physical drives are e has failed spinning up e is not installed An incident refers to one occurrence of out of range voltage temperature or fan speed Any incident requires immediate attention For more information on Enclosures replacing physical drives and other repair operations refer to the SuperSwap User Manual 115 SuperTrak EX8300 EX8350 User Manual Spare Drives A spare drive is a physical drive designated to function as a hot spare drive A hot spare drive automatically replaces a failed physical drive You can also set the Controller to rebuild a logical drive from a Free physical drive See Controller Settings on page 73 and Logical Drive Rebuild on page 102 for more information on how spare drives work Spare Drive View Spare Drive View provides a list of all spare drives currently on the Host PC To access Spare Drive View click on the Spare Drive View firi icon in Tree View Spare Drive View Information Create Delete 2 Graphic View L Drive on Port4 74 53 GB
54. ch type of RAID logical drive 121 SuperTrak EX8300 EX8350 User Manual RAID 0 Stripe When a logical drive is striped the read and write blocks of data are interleaved between the sectors of multiple physical drives Performance is increased since the workload is balanced between drives or members that form the logical drive Identical drives are recommended for performance as well as data storage efficiency Data Stripe physical drives Figure 1 RAID 0 Striping interleaves data across multiple drives The logical drive s data capacity equals the capacity of the smallest physical drive times the number of physical drives For example one 100 GB and three 120 GB drives will form a 400 GB 4 x 100 GB logical drive instead of 460 GB If physical drives of different capacities are used there will also be unused capacity on the larger drives RAID 0 logical drives on SuperTrak consist of one or more physical drives 122 Chapter 6 Technology Background RAID 1 Mirror When a logical drive is mirrored identical data is written to a pair of physical drives while reads are performed in parallel The reads are performed using elevator seek and load balancing techniques where the workload is distributed in the most efficient manner Whichever drive is not busy and is positioned closer to the data will be accessed first With RAID 1 if one physical drive fails or has errors the other mirrored physical dr
55. city Equals RAID 0 1 or more Capacity of the smallest physical drive times the number of physical drives RAID 1 Capacity of the smaller physical drive RAID 5 3 or more Capacity of the smallest physical drive times the number of physical drives minus one RAID 6 3 or more Capacity of the smallest physical drive times 2 parity stripes the number of physical drives minus two RAID 6 4 or more Capacity of the smallest physical drive times 3 parity stripes the number of physical drives minus three RAID 10 4 6 0r 8 Capacity of the smallest physical drive time the number of physical drives divided by two RAID 50 6 or 8 Capacity of the smallest physical drive time the number of physical drives minus two Record the available capacity You will need this information for step 6 below Creating a Logical Drive Note For an explanation of the logical drive concepts and the choices you can make when you create your logical drive see Chapter 6 Technology Background on page 121 of this manual To create a new logical drive 1 Click on the Logical Drive View amp icon 2 Click on the Create tab 3 Select the option beside the RAID level you want for your logical drive Chapter 5 WebPAM Select RAID Level Redundant amp rray of Independent Disks RAID combines multiple physical drives to form one logical drive RAID D Data striped across one or more drives for increased performance but no data protection
56. ck on the Enable option 5 Click on the by Day by Week or by Month option 6 From the dropdown menus select a start time and a day of the Week or Month if applicable otart time is based on a 24 hour clock 7 Click the Schedule button Cancelling a Schedule If you want to cancel the scheduled Synchronization do the following 1 Click on the Logical Drive View E icon in Tree View 2 Click on the Synchronization tab in Management View 3 Click on the Disable option 106 Chapter 5 WebPAM Logical Drive Synchronization or Redundancy Check Synchronization refers to an automated process of checking and correcting data and parity Unlike a Rebuild Synchronization is a maintenance operation You can also synchronize all logical drives at the same time see page 105 Redundancy Check is an automated process of checking data and parity but it only reports and does not correct any inconsistencies that it finds Synchronization and Redundancy Check apply to RAID 1 5 6 10 and 50 logical drives When an logical drive is first created and you select Full Initialization the same action as Synchronization takes place Promise recommends that you first Synchronize and then Redundancy Check all newly created logical drives where you selected Fast Initialization or None You can set up a Synchronization or Redundancy Check to begin immediately on demand or schedule a Synchronization or Redundancy Check for a time when there is l
57. ck on the Logical Drive option to select the same physical drives as the previous logical drive 3 Click the Next button 4 Specify the size of this logical drive 92 Chapter 5 WebPAM Select Drives RAID B Striped Party Data iz striped over 3 ar more drives parity provides redundancy using less space Best overall balance of performance capacity and protection 0 0 GB Logical Drive Size Use Maximum Capacity e To create additional logical drives with the same physical drives uncheck the Use Maximum Capacity box and enter a capacity in the Logical Drive Size field Select Drives RAID B Striped Party Data iz striped over 3 or more drives parity provides redundancy using less space Best overall balance of performance capacity and protection o GB Logical Drive Size V Use Maximum Capacity e Tocreate the last of multiple logical drives leave the Use Maximum Capacity box checked Please select at least 3 drives for RAID B LI Drive on Port 4 60 0 GB Assigned LD 1 1 IFree 5 00 GB 54 84 GB J Drive on Port 2 60 0 GB Assigned LD 1 2 IFree 5 00 GB 54 54 GB L Drive on Port3 60 0 GB Assigned LD 1 3 Free 5 00 GB 54 34 GB L Drive on Port4 60 0 GB Assigned LD 1 4 IFree 5 00 GB 54 84 GB g Bus B BB spare Bau The physical drives are already selected and display a red frame 93 SuperTrak EX8300 EX8350 User Manual 5 Click the Next button Assign a
58. created managed and deleted the same as a logical drive You can also use the SuperTrak BIOS for this purpose See Creating a Logical Drive on page 45 Logical Drive Information NN information Settings Drive Mapping Migration Rebuild Synchronization Initialization Activation Basic Information Assigned Name JBOD on port 04 00 RAID Level JBOD Capacity 80 02 GB Status Functional Graphic View Drive on Port 4 80 02 GB Assigned LD 4 1 80 02 GB Bn Bn BB assigned to span on port 04 00 BB spare Bes JBODs do not have Settings Rebuild Migration Synchronization or other functions that pertain to RAID logical drives If you attach a physical drive that was initialized using Windows disk management that drive will be automatically recognized as a JBOD by the SuperTrak controller and WebPAM Deleting a Logical Drive Warning When you delete a logical drive you delete all data on the logical drive Be sure to backup any important data before you delete a logical drive To delete a logical drive 1 Click on the Logical Drive View amp icon 2 Select the Delete tab Logical Drive View Information Create Delete Synchronization Schedule Logical Drive Overview Select Assigned Hame RAID Level Status Background Activity Capacity M PROMISE LD 1 RAID O Functional Idle 143 05 GB Submit Reset 3 Check the box to the left of the logical drive you
59. creen to select the physical drives for your logical drive 5 Press the arrow keys to highlight a physical drive Then press the spacebar to select the physical drive An asterisk appears at the left of each selected physical drive 6 When you have selected all your physical drives highlight Next and press Enter The Create Logical Drive Step 2 2 screen displays with default logical drive settings 12 10 11 12 13 14 15 Chapter 2 Installation RAID Level Logical Drive Name Logiry Physical Drive ID 125 6 Stripe Size Capacity Free Capacity Init Mode Write Cache Policy Gigabyte Boundary Ne Sector Size 5 Save To change the RAID Level highlight RA D Level and press Enter In the popup menu highlight your choice of RAID Level and press Enter The available RAID Levels depend on the number of physical drives you selected for this logical drive Press the arrow keys to highlight Logical Drive Name Type a name for your logical drive and press Enter To use less than the full physical drive capacity for this logical drive highlight Capacity and press Enter Press the Delete or Backspace keys to erase the current capacity Type the new capacity in MB to allocate to this logical drive Later you can assign the unused capacity to a second logical drive To change the Stripe Size highlight Stripe Size and press Enter Highlight your choice of 32 KB 64 KB or 128 KB and
60. ct ESC Back The Main Menu above has five options e Controller Selection Select which of two SuperTrak controllers you want to access e Controller Information Memory type and size Firmware and BIOS version numbers and address information that may be helpful for diagnostic purposes e Physical Drive Management A list of physical drives attached to the SuperTrak controller their ID channel numbers model numbers capacity and status e Logical Drive Management A list of logical drives plus create and delete logical drive functions e Background Activity A list of logical drives any current background activity logical drive status and percentage of activity completed Background activities include Rebuild Initialize Synchronize Migrate and Pause Resume Controller Selection The SuperBuild Configuration utility supports up to two SuperTrak RAID Controller cards in the same Host PC Controller selection enables you to select which of the two SuperTrak controllers is accessed by the utility If you have only one SuperTrak card installed it is Controller 1 If you have two SuperTrak cards use the following procedure to select one 1 Inthe Main Menu highlight Controller Selection and press Enter 41 SuperTrak EX8300 EX8350 User Manual 2 Highlight Controller 1 or Controller 2 and press Enter The selected controller SuperTrak card will display in the SuperBuild utility Controller Informat
61. d your previous logical drive To create another logical drive using the same physical drives Select RAID Level Redundant Array af Independent Disks RAID combines multiple physical drives to form one logical drive RAID D Data striped across one or more drives for increased performance but no data protection RAID 1 Mirrored pairs of drives for data protection with increased read performance RAIDS Striped parity on 3 or more drives ultimate data protection capacity and performance balance RAID 5 Striped parity on 3 or more drives ultimate data protection capacity and performance balance RAID 10 Data mirrored then striped across 4 drives for double drive failure protection RAID 50 Data mirrored then striped over 6 or mare drives for double drive failure protection JBOD Just a Bunch Of Drives independent connected drives with na RAID interconnection 1 Select the option beside the RAID level you want for your logical drive WebPAM displays the RAID levels you can use with the available physical drives You can also select JBOD on this screen See Choosing a RAID Level on page 129 for information about the advantages and requirements of the available RAID levels and JBOD Select Drive Group Please select a free drive s or one logical drive that has free space Select one of the following groups Free Drive z G Logical Drive 1 2 Inthe Select Drive Group screen cli
62. devices The list will include Promise SuperTrak EX8350 8300 tm Controller Note If you need to specify any additional devices to be installed do so at this time Once all devices are specified continue to the next step From the Windows Setup screen press the Enter Setup will now load all device files and then continue the Windows installation Note Check the readme file included with the downloaded driver files for instructions on installing the RAID Console Installing Driver in an Existing System After installing the SuperTrak card and rebooting your system Windows setup will show a Found New Hardware dialog box 1 2 CP UE I Insert the SuperTrak driver diskette in the A drive When the New Hardware Wizard appears select nstall from a list or specific location advanced and click Next Under Please choose your search and installation options select Don t search will choose the driver to install and click Next Under Select the device driver you want to install click Have Disk Under Install from Disk type A and click OK Under Select the device driver you want to install click Next If a warning about Windows Logo testing appears click Continue Anyway Under Completing the Found New Hardware Wizard click Finish If the New Hardware Wizard appears again close it 0 Click Yes to restart your PC 26 11 12 13 14 Chapter 3 Installing Software Drivers Remove the SuperTrak dr
63. drive see Chapter 6 Technology Background on page 121 of this manual 1 Boot your system If this is the first time you have booted with the SuperTrak card and drives installed the Promise onboard BIOS will display the following screen BupurlIrak EX Serial BIOS Version 2 3 0 4 c 2004 2006 Promise Technology Inc All rights raserved Controller 1 Ho Array is dafined Press Ctrl 5 to enter SuperBuild tm Configuration Utility or Press lt Esc gt Or lt spate gt to continuae 2 Press the Ctrl S keys to display the SuperBuild Utility Main Menu SuperBuild ta Configuration Utility c 2005 Promise Technology Inc b Main Manu Logical Drive Management Background Activity Tle4 Navigate ENTER Enter SPACE Select ESC Back Fl Exit 11 SuperTrak EX8300 EX8350 User Manual 3 Press the arrow keys to highlight Logical Drive Management and press Enter mir irr 101 m roller Information nysical Drive Management riva Management Background Activity The Logical Drive Management screen displays Logical Drive Management ID Logical Drive Name Capacity Status 4 Highlight Create and press Enter The Create Step 1 2 screen displays Create Step 1 2 Select Physical Drives ID Logical Drive Name Capacity 1 ST380013AS 80 03 2 ST380013AS 80 03 3 MHT2060BS 60 01 4 MHT2060BS 60 01 5 ST380013AS 80 03 6 ST380013AS 80 03 MHT2060BS 60 01 MHT2060BS 60 01 Use this s
64. drives are removed or fail Due to the fault tolerance of the logical drive the data is still available and online However once the logical drive goes critical it has lost its fault tolerance and performance may be adversely affected If the fault was caused by a failed physical drive that was removed the drive must be replaced by another drive either identical or larger in order for the RAID system to rebuild and restore optimal configuration A non fault tolerant logical drive RAID 0 goes offline when a physical drive is removed or fails Since the logical drive is not fault tolerant the data stored in the disk array is no longer accessible If one physical drive fails all of the data on the logical drive is lost You must replace the failed drive Then if the logical drive had more than one physical drive delete the logical drive and re create it Restore the data from a backup source When a physical drive fails The following will occur when a physical drive fails or goes offline e he SuperTrak Controller s audible alarm if enabled will sound e The SuperSwap Status LED changes from green to red e WebPAM reports the condition in Tree View with popup messages and if Event Notification is set up email messages e If you have a RAID 1 5 6 10 or 50 logical drive with a hot spare drive properly configured the logical drive will automatically rebuild itself using the spare drive 110 Chapter 5 WebPAM t
65. e Disk Management window opens with your new logical disk identified as Disk 1 The Initialize Wizard appears automatically 149 SuperTrak EX8300 EX8350 User Manual Computer Management Action View Window Help Computer Management Local volume Layout Type File System Status Capacity Free Space ih System Tools g me M a Event Viewer Initialize and Convert Disk Wizard Shared Folders Zu 83 Local Users and Groups Welcome to the Initialize and Performance Logs and Alerts Convert Disk Wizard Device Manager This wizard helps you to initialize new disks and to convert ic disks t ic disks jd Removable Storage empty basic disks to dynamic disks M A Disk Defragmenter You can use dynamic disks to create software based RAID Disk Management volumes that can be mirrored or they can be striped or E Services and Applications spanned across multiple disks Y ou can also expand single disk and spanned volumes without having to restart the computer After you convert a disk to dynamic you can only use Windows 2000 and later versions of Windows on any volume of that disk To continue click Next 3 Click the Next button to start the Wizard 4 Inthe following windows select Disk 1 to Initialize Do not select any disks to Convert Click the Finish button to Initialize the logical disk c Computer Management m File Action View Window Help x1 mg hes Compobr Managemen
66. e Start Now button Scheduled To schedule Media Patrol to run at a later time 1 2 3 Click on the Physical Drive View icon in Tree View Click on the Physical Drive icon Click on the Media Patrol tab in Management View 81 SuperTrak EX8300 EX8350 User Manual Physical Drive Information Information Settings Media Patrol BSL Locate Drive amp Schedule C Disable Enable By Day start at O m 0 By Week Start At lo i a Every Sunday gt By Month Start At 2 I 30 T On the sth v Example 1 0 SO hh mm Schedule Click on the Enable option 5 Click on the by Day by Week or by Month option From the dropdown menus select a start time and a day of the Week or Month if applicable Start time is based on a 24 hour clock 6 Click the Schedule button Cancelling a Schedule To cancel the scheduled Media Patrol operation 1 Click on the Physical Drive View icon in Tree View Click on the Physical Drive icon Click on the Media Patrol tab in Management View Click the Disable option HB op m Physical Drive Bad Sector Log On occasion an error can arise with the media on a physical drive WebPAM keeps track of bad sectors in order to inform you of the condition of individual physical drives To access a physical drive s bad sector log 1 Click on the Physical Drive View icon in Tree View 2 Click on the Physical Drive icon Click on the BSL tab in Management View
67. e a logical drive 1 Inthe Main Menu highlight Background Activity and press Enter The Background Activity screen displays 50 Chapter 4 SuperBuild Utility Background Activity Device Type Status Percentage LD 1 No BGA Ok N A LD 2 No BG Ok N A Rebuild Pause Initialize Synchronize Migration 2 Highlight the logical drive you want to initialize and press the spacebar to mark it An asterisk appears at the left of the selected logical drive 3 Highlight nitialize and press Enter The Initialize screen displays Full is the only option 4 Highlight Next and press Enter 5 Press Y to confirm the Initialization on the selected logical drive The Initialization begins immediately The length of time required depends on the size of the logical drive and other operations Pause To pause the Initialization 1 In the Main Menu highlight Background Activity and press Enter The Background Activity screen displays 2 Highlight the initializing logical drive and press the spacebar to mark tt An asterisk appears at the left of the selected logical drive 3 Highlight Pause and press Enter 4 Press Y to confirm the pause The Status of the initializing logical drive changes to Paused Resume To resume the Initialization 1 In the Main Menu highlight Background Activity and press Enter The Background Activity screen displays 51 SuperTrak EX8300 EX8350 User Manual 2 Highli
68. e locations The SuperTrak EX8300 and EX8350 RAID Controller cards support 1 5 Gb s and 3 0 Gb s Serial ATA hard drives At their core both SuperTrak cards provide advanced RAID management functions creating logical drives monitoring them keeping them online and operating at optimum efficiency SuperTrak can also perform many other tasks such as e Create logical drives at various RAID levels 0 1 5 6 10 and 50 and JBOD depending on the application being used e Set up a network of SuperTrak RAID servers all running under different RAID levels and monitor those servers from any workstation on the network e Create a series of SuperTrak RAID networks at any number of offsite locations Monitor and repair SuperTrak RAID logical drives using the Internet from an offsite location all without compromising the integrity of secure servers XOR Microprocessor The SuperTrak EX8300 and EX8350 Controllers have an onboard microprocessor for XOR calculations which off loads the parity calculation workload from the main CPU and transfers it to the controller card boosting the performance of the entire system Hot Swapping Each SuperTrak EX8300 and EX8350 can support up to eight Serial ATA physical drives With either Controller card you can configure the drives as RAID levels 1 5 6 10 or 50 Attached drives can be hot swapped when used with the optional Promise SuperSwap drive enclosures Chapter 1 Introduction WebPAM Managem
69. een displays Create Step 1 2 Select Physical Drives ID 1 2 3 4 5 6 5 8 Logical Drive Name ST380013AS ST380013AS MHT2060BS MHT2060BS ST380013AS ST380013AS MHT2060BS MHT2060BS Capacity 80 80 60 60 80 80 60 60 03 03 01 01 03 03 01 01 GB GB GB GB GB GB GB GB Status Status Free Free Free Free Free Free Free Free Use this screen to select the physical drives for your logical drive 3 Press the arrow keys to highlight a physical drive Then press the spacebar to select the physical drive An asterisk appears at the left of each selected physical drive When you have selected all your physical drives highlight Next and press Enter 45 SuperTrak EX8300 EX8350 User Manual 10 11 12 The Create Step 2 2 screen displays with default logical drive settings l rastal T TEE MILI woe e step w e RAID Level Logical Drive Name Physical Drive ID Stripe Size Capacity Free Capacity Init Mode Write Cache Policy Writ Gigabyte Boundary Ne Sector Size Save To change the RAID Level highlight RA D Level and press Enter In the popup menu highlight your choice of RAID Level and press Enter The available RAID Levels depend on the number of physical drives you selected for this logical drive Press the arrow keys to highlight Logical Drive Name Type a name for your logical drive and press Enter
70. efault 512 B sector size e Linux operating systems with the 2 6 kernel support 64 bit LBA For these OSes always choose the default 512 B sector size 2 TB Limitation If your Host PC runs Windows 2000 or Windows XP 32 bit and you want to create logical drives larger than 2TB you must choose a sector size larger than 512 B when you create the logical drive The table below correlates sector size with logical drive capacity Logical Drive Size 8to 16 TB 4096 bytes 4 KB 2to4 TB 1024 bytes 1 KB 0to2 TB 512 bytes 512 B 4to8 TB 2048 bytes 2 KB Choosing Stripe Block Size The stripe block size value can be set to 32 KB 64 KB and 128 KB 64 KB is the default This selection will directly affect performance There are two issues to consider when selecting the stripe block size e Choose a stripe block size equal to or smaller than the smallest cache buffer found on any physical drive in your logical drive A larger value slows the logical drive down because physical drives with smaller cache buffers need more time for multiple accesses to fill their buffers e f your data retrieval consists of fixed size data blocks such as some database and video applications choose that data block size as your stripe block size Generally speaking email POS and webservers prefer smaller stripe block sizes Video and database applications prefer larger stripe block sizes Gigabyte Boundary The Gigabyte Boundary feature i
71. ent Software The Web Based Promise Array Management WebPAM software offers local and remote management and monitoring of all SuperTrak logical drives that exist anywhere on a network Browser based GUI provides email notification of all major events or alarms memory cache management drive event logging logical drive maintenance rebuild and access to all components in the RAID configuration server controller logical drives physical drives and enclosure For information on using WebPAM refer to page 59 Operating System Support The SuperBuild utility see page 39 is independent of the PC s operating system On the Host PC where you install the SuperTrak controller and WebPAM Promise Technology recommends 32 bit or 64 bit versions of e Windows 2000 e Windows XP Professional e Windows 2003 e Red Hat Enterprise Linux 4 0 e SuSE Linux ES 9 0 SP2 and SP3 Pro 9 1 9 2 9 3 10 0 e Fedora Core Linux 5 0 e Miracle Linux 3 0 4 0 e FreeBSD 5 4 5 5 6 0 6 1 Browser Support On the Host PC where you install the SuperTrak controller and WebPAM you must have one of the following browsers e Internet Explorer e Mozilla e Firefox e Netscape Navigator If you do not have one of the above browsers install the browser first and make it the default browser Then install WebPAM SuperTrak EX8300 EX8350 User Manual Chapter 2 Installation Packing list below Installing the SuperTrak EX8300 Card page 6 Instal
72. ent to RAID 6 by enabling you to create a RAID 6 logical drive with three parity stripes A three parity RAID 6 e Has triple fault tolerance Your logical drive remains available when up to three physical drives fail e Requires four physical drives e Has a total capacity of the smallest physical drive times the number of physical drives minus three 125 SuperTrak EX8300 EX8350 User Manual RAID 10 Mirror Stripe Mirror Stripe combines both of the RAID 0 and RAID 1 logical drive types It can increase performance by reading and writing data in parallel while protecting data with duplication At least four physical drives are needed for RAID 10 to be installed With a four disk drive logical drive one drive pair is mirrored together then striped over a second drive pair Data Stripe h Data Mirror physical drives Figure 4 RAID 10 takes a data mirror on one drive pair and stripes it over two drive pairs The data capacity RAID 10 logical drive equals the capacity of the smallest physical drive times the number of physical drives divided by two In some cases RAID 10 offers double fault tolerance depending on which physical drives fail RAID 10 logical drives on SuperTrak consist of four six or eight physical drives 126 Chapter 6 Technology Background RAID 50 Striped Distributed Parity logical drives RAID 50 combines both RAID 5 and RAID 0 features Data is striped across disks as in RAID O0
73. es not appear in Tree View the battery is either disconnected or was not installed For more information see Appendix C Battery Backup Unit on page 157 119 SuperTrak EX8300 EX8350 User Manual 120 Chapter 6 Technology Background e Introduction to RAID below e Choosing a RAID Level page 129 e JBOD Single Drive page 128 e Choosing Sector Size page 131 e Choosing Stripe Block Size page 132 e Gigabyte Boundary page 132 e Initialization page 133 e Hot Spare Drive s page 133 e Partition and Format the Logical Drive page 134 e Cache Settings page 134 e Logical Drive Migration page 134 Introduction to RAID RAID Redundant Array of Independent Disks allows multiple physical drives to be combined together in a logical drive The operating system sees the logical drive as a single storage device and treats like a single disk drive The RAID software and controller manage all of the individual drives The benefits of a RAID can include e Higher data transfer rates for increased server performance e ncreased overall storage capacity for a single drive designation such as C D E etc e Data redundancy fault tolerance for ensuring continuous system operation in the event of a hard drive failure Different types of logical drives use different organizational models and have varying benefits Also see Choosing a RAID Level on page 129 The following outline breaks down the properties for ea
74. ess demand on the RAID system On Demand To Synchronize or Redundancy Check a logical drive 1 Click on the Logical Drive View E icon in Tree View 2 Click on the Logical Drive E icon of the logical drive you want to synchronize 3 Click on the Synchronization tab in Management View Logical Drive Information Information Settings Migration Rebuild Synchronization Initialization Activation An automated process of checking data and parity Policy Fix r ean Schedule 4 Inthe Policy dropdown menu select Fix if you want Synchronization or Redundancy Check if you do not want to correct inconsistencies 5 Click the Start Now button 107 SuperTrak EX8300 EX8350 User Manual Logical Drive Information Information Settings Migration Rebuild Synchronization Initialization Activation amp 4 Synchronization Progress You can monitor Migration progress on the Logical Drive Migration tab Click the respective buttons to pause resume or abort the Synchronization or Redundancy Check Scheduled To schedule a Synchronization or Redundancy Check 1 Click on the Logical Drive View amp icon in Tree View 2 Click on the Logical Drive E icon of the logical drive you want to synchronize 3 Click on the Synchronization tab in Management View Logical Drive Information Infarmation Settings Migration Rebuild Synchronization Initialization Activation amp 4 An automated process of checking da
75. ete amp Spare Drive List Select Capacity Status a 37 27 GB Global Spare 3 Check the box to the left of the spare drive you want to delete 4 Click the Delete button 5 Inthe Confirmation box click the OK button The selected spare drive is deleted Battery The Information tab displays information about the cache backup battery To access the Controller Information tab click on the Battery ua icon in Tree View Information amp 4 Basic Information Temperature 28 4n C 83 12 F Voltage 415 State Fully Charged e Temperature The battery s operating temperature The battery normally has the same temperature as the inside of the PC where it is installed typically below 38 C or 100 F If the battery temperature rises above this value determine whether the PC is overheating If the PC is OK but the battery is too hot the battery is not accepting a charge properly Replace the battery 118 Chapter 5 WebPAM e Voltage The battery supplies 3 3V to back up the controller cache in the event of a power failure If battery voltage drops below this value the battery is not accepting a charge properly and you must replace it e State Under normal conditions the battery shows Fully Charged If the battery shows Charging or Discharging it should return to Fully Charged within a few hours If it does not show Fully Charged after 12 hours replace the battery If the Battery icon do
76. gh availability 129 SuperTrak EX8300 EX8350 User Manual RAID 5 Advantages Disadvantages High Read data transaction rate Disk failure has a medium impact on Medium Write data transaction rate throughput Good aggregate transfer rate Most versatile RAID level Recommended applications for RAID 5 e File and Application servers e WWW E mail and News servers e Intranet servers RAID 6 Advantages Disadvantages High Read data transaction rate High disk overhead equivalent of two Medium Write data transaction rate drives used for parity Good aggregate transfer rate Slightly lower performance than RAID 5 Safest RAID level Recommended applications for RAID 6 e Accounting Financial e Database servers e Any application requiring very high availability RAID 10 Advantages Disadvantages Implemented as a mirrored logical drive Very high disk overhead uses only whose segments are RAID 0 logical 5096 of total capacity drives High I O rates are achieved thanks to multiple stripe segments Recommended applications for RAID 10 e Imaging applications e Database servers e General fileserver 130 Chapter 6 Technology Background RAID 50 Advantages Disadvantages High Read data transaction rate Disk failure has a moderate impact on throughput Good write data transaction rate Very good aggregate transfer rate Most versatile RAID level Recommended applications for RAID 50
77. ght the initializing logical drive and press the spacebar to mark it An asterisk appears at the left of the selected logical drive 3 Highlight nitialize and press Enter Press Y to confirm the Initialization The Status of the initializing logical drive changes to Running Synchronizing a Logical Drive Synchronization refers to an automated process of checking and correcting data and parity Unlike a Rebuild Synchronization is a maintenance operation There are two levels of synchronization e Fix Find and correct data and parity inconsistencies e Check Find and report data and parity inconsistencies without correction This process is sometimes called a Redundancy Check Synchronization applies to fault tolerant RAID 1 5 6 10 and 50 logical drives When an logical drive is first created and you select Full Initialization the same action as Synchronization takes place To Synchronize a logical drive 1 Inthe Main Menu highlight Background Activity and press Enter The Background Activity screen displays Background Activity Device Type Status Percentage N A LD 1 No BGA Ok LD 2 No BGA Ok N A Rebuild Pause Initialize Synchronize Migration 2 Highlight the logical drive you want to synchronize and press the spacebar to mark it An asterisk appears at the left of the selected logical drive 3 Highlight Synchronize and press Enter 52 Chapter 4 SuperBuild Utility The Synchro
78. gister On line screen displays above the installation process is finished Click the Done button to go to the Promise Registration website Important Registration of your SuperTrak and WebPAM provides useful information that helps Promise Technology Inc to offer better products and support Please take a few minutes to register Thanks This completes the WebPAM installation Go to Chapter 5 WebPAM on page 59 for more information about using WebPAM 23 SuperTrak EX8300 EX8350 User Manual 24 Chapter 3 Installing Software Drivers Preparing a Driver Diskette page 25 Windows Server 2003 page 26 Windows XP page 28 Windows 2000 page 30 Red Hat Linux EL 4 0 page 32 SuSE Linux ES 9 0 Professional 9 1 9 2 9 3 10 0 page 33 Fedora Core Linux 5 0 page 34 Miracle Linux 3 0 4 0 page 35 FreeBSD 5 4 5 5 6 0 6 1 page 36 Preparing a Driver Diskette 1 Go to the Promise Technology website http www promise com support and click on Downloads Click on the Select Product popup menu and choose SuperTrak EX8350 or SuperTrak 8300 depending on which model you have Click on the Select Category popup menu and choose Driver Click the GO button The list of current drivers displays Promise provides 32 bit and 64 bit versions of its drivers Be sure you select the correct driver for your system Click on the driver you want In the File Download dialog box click the Save button In
79. he network Operating System The Operating System running on the Host PC Java Virtual Machine The version number of JVM running on the Host PC 69 SuperTrak EX8300 EX8350 User Manual Utility Configuration Use this function to make email settings for WebPAM and also to set the refresh interval for the Event Frame 1 Under Administrative Tools in Tree View click on the Utility Configuration T icon Utility Configuration Settings Configuration Display email of the person from Email Sender Raiomanager promise com whom every email notification iz sending out Email Server mail promise com Display name of the Email Server n Display subject of the every Email Email Subject Promise Controller Error Hu End E Event Frame fo Display Refreshing time af the event Refresh Time SECS frame 2 Enter the Sender s address in the Email Sender field Be sure the sender has an account in your email system See your IT administrator 3 Enter your email server in the Email Server field 4 Keep or change the Email Subject line 5 Type anew interval in seconds in the Event Frame Refresh Time field 30 seconds is the default interval 6 Click the Submit button when you are done 70 Chapter 5 WebPAM SuperTrak The SuperTrak Information tab displays a photograph of the SuperTrak SX Series RAID Controller installed in your system WebPAM will display the SuperTrak controller instal
80. ialog box direct the file to save to a convenient location on your PC 9 Click on Firmware you want Be sure you choose the latest version 10 In the File Download dialog box click the Save button 11 In the Save As dialog box direct the file to save to a convenient location on your PC 12 Unzip the BIOS and Firmware files and copy them to the blank formatted diskette 13 Label this diskette SuperTrak Upgrade 153 SuperTrak EX8300 EX8350 User Manual Use the upgrade diskette to install the BIOS and firmware upgrades to your SuperTrak controller Installing the BIOS and Firmware Files Cautions e Before you begin backup any important or useful data e Do NOT power off your PC during the procedure SuperTrak EX8300 1 Boot your PC from the DOS bootable diskette 2 When the A prompt appears remove the DOS bootable diskette and insert the SuperTrak Upgrade diskette 3 Atthe A prompt type pflash f bios 8300 bios bin and press Enter When the A prompt appears type pflash f firmware 8300 firmware bin and press Enter 5 When the A prompt appears again remove the SuperTrak Upgrade diskette 6 Reboot your PC normally SuperTrak EX8350 1 Boot your PC from the DOS bootable diskette 2 When the A prompt appears remove the DOS bootable diskette and insert the SuperTrak Upgrade diskette 3 Atthe A prompt type pflash f bios 8350 bios bin and press Enter When the A pro
81. ical drives are not fault tolerant there is no way to rebuild the logical drive when a physical drive fails After you replace the failed physical drive you must create a new logical drive and copy your data to it from a backup source 58 Chapter 5 WebPAM e Logging into WebPAM page 59 Controller page 72 e Logging out of WebPAM page 61 Physical Drives page 77 e User Management page 61 e Logical Drives page 85 e Host Management page 69 e Enclosures page 114 e Utility Configuration page 70 e Spare Drives page 116 e SuperTrak page 71 e Battery page 118 Logging into WebPAM Double click on the WebPAM icon on your desktop right Or iino 1 Launch your Browser 2 Inthe Browser address field type in the IP address of the Host PC u as explained below WebpAM If you did not choose the External Security option during WebPAM installation see page 20 use the Regular connection If you chose the External Security option during WebPAM installation use the Secure connection Regular Connection WebPAM uses an HTTP connection 005 http Enter the Host PC s IP address 127 0 0 1 or localhost Enter the Port number 0 0000 eee eee eee 8080 Add to launch WebPAM naana nannaa naana anaana promise Together your entry looks like this http 127 0 0 1 8080 promise or http localhost 8080 promise Secure Connection WebPAM uses a secure HTTP connectio
82. ical when a physical drive fails A RAID 6 logical drive goes Degraded when one physical drive fails and Critical when two physical drives fail A RAID 6 logical drive goes Critical when three physical drives fail Non fault tolerant logical drives RAID 0 and JBOD go Offline when a physical drive fails When you boot your system the SuperTrak BIOS screen informs you if there is a critical or offline logical drive SuparTrak EX Serial BIOS Version 2 3 0 a 2004 2005 Promise Technology Inc All rights reserved gical Drive Nama 179 83 GB Press lt Ctrl gt 8 to enter SuperBuild tm Configuration Utility or Press lt Esc gt or lt Space gt to continue Logical Drive Critical For a critical logical drive 1 Press Ctrl S to access the SuperBuild utility 2 Replace the failed physical drive See Identify a Failed Drive on page 57 3 Rebuild the logical drive See Rebuilding a Logical Drive on page 48 and Hot Spare Drives on page 5 Logical Drive Offline When two physical drives have failed the logical drive goes offline and cannot be rebuilt If you can restore one of the failed physical drives to operation the logical drive will be critical and you can rebuild it 56 Chapter 4 SuperBuild Utility For an offline RAID 1 5 6 10 or 50 logical drive 1 Shut down the Host PC 2 Openthe case and check the power and data connections to each physical drive 3 Correct any loose
83. ied warranties of merchantability or fitness for a particular purpose The published information in the manual is subject to change without notice Promise Technology reserves the right to make changes in the product design layout and driver revisions without notification to its users This version of the User Manual supersedes all previous versions Recommendations In the manual the appearance of products made by other companies including but not limited to software servers and physical drives is for the purpose of illustration and explanation only Promise Technology does not recommend endorse prefer or support any product made by another manufacturer Notices Radio Frequency Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference b
84. ilable drives have a black frame Selected drives have a red frame 7 Click on the Enable option 8 From the dropdown menus select a start time Start time is based on a 24 hour clock 9 Click in the Start At field to display a popup calendar 10 Click on the start date in the calendar or enter a date manually 101 SuperTrak EX8300 EX8350 User Manual 11 Click the Schedule button Cancelling a Schedule If you want to cancel the scheduled Migration do the following Click on the Logical Drive View E icon in Tree View Click on the Logical Drive E icon Click on the Migration tab in Management View Click on the Disable option N Logical Drive Rebuild Rebuild refers to the process of repairing a logical drive by reconstruction the data on one of its physical drives This feature only applies to logical drives with redundancy RAID 1 5 6 10 and 50 You can set up a Rebuild to e Begin immediately on demand Schedule a Rebuild for a time when there is less demand on the RAID system e Begin automatically when a logical drive goes critical or degraded see Creating a Spare Drive on page 116 On Demand To rebuild a logical drive 1 Click on the Logical Drive View E icon in Tree View 2 Click on the Logical Drive E icon of the logical drive you want to rebuild 3 Click on the Rebuild tab in Management View 102 Chapter 5 WebPAM Logical Drive Information Assigned LD 1 1 58 34 G
85. in insurance from another party Some states do not allow the exclusion or limitation of incidental or consequential damages for consumer products so the above limitation may not apply to you This warranty gives specific legal rights and you may also have other rights that vary from state to state This limited warranty is governed by the State of California Your Responsibilities You are responsible for determining whether the product is appropriate for your use and will interface with your equipment without malfunction or damage You are also responsible for backing up your data before installing any product and for regularly backing up your data after installing the product Promise is not liable for any damage to equipment or data loss resulting from the use of any product Return Product For Repair If you suspect a product is not working properly or if you have any questions about your product contact our Technical Support Staff through one of our Technical Services making sure to provide the following information e Product model and serial number required e Return shipping address e Daytime phone number e Description of the problem e Copy of the original purchase invoice The technician will assist you in determining whether the product requires repair If the product needs repair the Technical Support Department will issue an RMA Return Merchandise Authorization number Important Obtain an RMA number fr
86. ion The SuperBuild utility displays information about the selected SuperTrak controller 1 Inthe Main Menu highlight Controller Information and press Enter The information includes Vendor Promise Technology Inc Model SuperTrak EX8300 or EX8350 Memory Type ECC Error Correcting Code checks for errors and corrects them automatically Memory Size 128 MB Firmware Version The version number of the firmware currently installed on the SuperTrak controller The firmware is upgradable see Appendix B Upgrades on page 153 BIOS Version The version number of the BIOS currently installed on the SuperTrak controller The BIOS is upgradable see Appendix B Upgrades on page 153 PCI Func Address The functional address of the SuperTrak card in the Host PC Used for advanced diagnostics PCI Base Address The base address of the SuperTrak card in the Host PC Used for advanced diagnostics Controller Speed SATAII 3Gb s 2 Pressthe Esc key to return to the Main Menu Physical Drive Management The SuperBuild utility displays information about the physical disk drives attached to the SuperTrak controller 1 Inthe Main Menu highlight Physical Drive Management and press Enter Physical Drive Management p MHTZ2 B UBS 5738001345 ST380013A5 MHT20B50BS MHT20850BS 42 Chapter 4 SuperBuild Utility The information includes ID The channel number of the SuperTrak controlle
87. ional 9 1 9 2 9 3 10 0 Promise offers different drivers for each OS version and for 32 bit and 64 bit systems Be sure you download the correct driver for your system Installing Driver During New OS Installation SLES 9 0 SP2 SP3 Professional 9 1 9 2 9 3 il OM ge qu d 6 Insert the SUSE Installation CD into your CD ROM drive When the boot picture prompts for an installation option choose nstallation Press the F6 key and insert the driver diskette into the floppy drive In the Driver Update Medium selection box choose fd0 and click OK When the Driver Update Medium selection box appears again click Back to continue Finish the installation normally SuSE Professional 10 0 ene par m f Insert the SuSE Installation CD into your CD ROM drive When the CD boots press the F3 key for Options Choose the nstallation ACPl Disabled option Do NOT press Enter Press the F5 key then press Enter When the Please insert driver update floppy message appears insert the driver diskette When the Driver Update Medium selection box appears highlight Back and press Enter to continue the installation Finish the installation normally Installing Driver in an Existing System ee Ae oU quse Insert driver diskette into the floppy drive Log in as root Type mount dev fd0 media floppy and press Enter Type cd media floppy and press Enter Type install and press Enter Type cd umount media f
88. it the SuperBuild utility and press Y to confirm and restart the computer Do not press the Ctrl Alt Del keys Do not press the Esc key Important You must be partition and format your new logical drive before you can use it Use the same method of partitioning and formatting a logical drive as you would any other fixed disk added to your computer system Deleting a Logical Drive Warning When you delete a logical drive you delete all data on the logical drive Be sure to backup any important data before you delete a logical drive To delete a logical drive 1 Inthe Main Menu highlight Logical Drive Management and press Enter The Logical Drive Management screen displays 47 SuperTrak EX8300 EX8350 User Manual Logical Drive Management ID Logical Drive Name l LogDrv A 2 LogDrv B LogDrv C Create 2 Highlight the logical drive you wish to delete and press the spacebar to mark it An asterisk appears at the left of the selected logical drive 3 Highlight Delete and press Enter Press Y to confirm logical drive deletion Logical Drive Management ID Logical Drive Name l LogDrv A Z LogDrv C The selected logical drive is removed from the list Background Activity The SuperBuild utility provides maintenance repair and enhancement functions for your logical drives including Rebuild Initialization Synchronization and Migration Rebuilding a Logical Drive Fault
89. ive continues to function This is called Fault Tolerance Moreover if a spare physical drive is present the spare drive will be used as the replacement drive and data will begin to be mirrored to it from the remaining good drive Data Mirror lt physical drives Figure 2 RAID 1 Mirrors identical data to two drives The logical drive s data capacity equals the smaller physical drive For example a 100 GB physical drive and a 120 GB physical drive have a combined capacity of 100 GB in a mirrored logical drive If physical drives of different capacities are used there will also be unused capacity on the larger drive RAID 1 logical drives on SuperTrak consist of two physical drives If you want a mirrored logical drive with more than two physical drives see RAID 10 Mirror Stripe on page 126 123 SuperTrak EX8300 EX8350 User Manual RAID 5 Block Striping with Distributed Parity RAID 5 organizes block data and parity data across the physical drives Generally RAID Level 5 tends to exhibit lower random write performance due to the heavy workload of parity recalculation for each I O RAID 5 is generally considered to be the most versatile RAID level It works well for file database application and web servers Distributed Parity Data Blocks physical drives Figure 3 RAID 5 Stripes all drives with data and parity information The capacity of a RAID 5 logical drive equals the smalle
90. iver diskette When the Found New Hardware Wizard appears a second time select Install the Software Automatically Recommended and click Next If a warning about Windows Logo testing appears click Continue Anyway Under Completing the Found New Hardware Wizard click Finish Note Check the readme file included with the driver files for instructions on installing the RAID Console Confirming Installation OF deep ws c From the Windows Desktop open the Control Panel from My Computer Click on Performance and maintenance Click on the System icon Choose the Hardware tab and then click the Device Manager button Click the in front of SCSI controllers Promise SuperTrak EX8350 8300 tm Controller should appear 27 SuperTrak EX8300 EX8350 User Manual Windows XP Installing Driver During New OS Installation ds Start the installation Boot from the CD ROM Press F6 after the message Press F6 if you need to install third party SCSI or RAID driver appears When the Windows Setup window is generated press S to specify an Additional Device s Insert the SuperTrak driver diskette into drive A and press Enter Choose Promise SuperTrak EX8350 8300 tm Controller from the list that appears on screen Specify the 32 bit or 64 bit driver Then press the Enter Press S to use the driver on the driver diskette and then press Enter to continue with installation The Windows XP Setup screen will appear again saying Setup
91. izing logical drive changes to Running 53 SuperTrak EX8300 EX8350 User Manual Migrating a Logical Drive Migration is the process of e Changing the RAID level e Adding physical drives but keeping the same RAID level Migration is possible for most RAID logical drives Migration is not available for JBOD Before you attempt to migrate your logical drive see Introduction to RAID on page 121 and Logical Drive Migration on page 134 for more information To Migrate a logical drive 1 Inthe Main Menu highlight Background Activity and press Enter The Background Activity screen displays Background Activity Device Type Status Percentage LD 1 No BGA Ok N A LD 2 No BGA Ok N A Rebuild Pause Initialize Synchronize Migration 2 Highlight the logical drive you want to migrate and press the spacebar to mark it An asterisk appears at the left of the selected logical drive 3 Highlight Migration and press Enter The Migration Step 1 2 screen displays ie Leet Sg Mid os D Physic Driv 3 Capacity HHT205 B5 60 01 GB HHT2060B3 60 01 GB 80 03 GB 4 Highlight the Free physical disk drives you want to add to your logical drive and press the spacebar to mark them 54 Chapter 4 SuperBuild Utility An asterisk appears at the left of the selected physical drive 5 Highlight Next and press Enter The Migration Step 2 2 screen displays Migration Step 2 2 Select Translate Mode
92. kup Unit on page 157 After you make the desired changes click the Submit button To clear changes without saving them click the Restore button To reset controller settings to their default values click the Default button Controller Schedule Controller Infarmation Settings Schedule Lock Restore Schedule List Select Target Action Hame Description All Physical Drive z Media Patrol Start at 03 00 on the 1st every month D PROMISE LD 1 Rebuild Start at 20 30 0171142006 Delete Reset Click on the Schedule tab to access scheduled background processes such as Rebuild Media Patrol Expansion Migration Initialization and Synchronization To access or schedule a Rebuild Expansion Migration Initialization or Synchronization click on the Logical Drive E icon in Tree View then select the appropriate tab in Management View To access or schedule a Media Patrol click on the Physical Drive ld icon in Tree View then select the Media Patrol tab in Management View 74 Chapter 5 WebPAM Deleting a Scheduled Process Controller Information Settings Schedule Lock Restore amp 4 Schedule List Select Target Action Hame Description All Physical Driverz Media Patrol Start at 03 00 on the 1st every month Iv PROMISE LO 1 Rebuild Start at 20 30 01 711 2006 Delete Reset To delete a scheduled process Click on the Controller e icon in Tree View Select the Schedule t
93. l Drive Management Initializing a Logical Drive page 42 page 50 e Physical Drive Information Synchronizing a Logical Drive page 43 page 52 e Displaying Logical Drives e Migrating a Logical Drive page 54 page 44 Logical Drive Problems page 56 SuperTrak BIOS This section explains the information that you can obtain from the SuperTrak BIOS SuperTrak EX Serial BIOS Version 2 3 0 4 c 2004 2005 Promise Technology Inc All rights reserved Controller 1 Lagi cal Drive Name lt 8 gt to enter SuperBuild tm Configuration Utility or Esc or Space to continuek When the SuperTrak BIOS loads during bootup it displays pertinent information about the RAID logical drives that it finds At this point press Ctrl S to enter the SuperBuild Configuration Utility The SuperTrak BIOS screen displays the following information Controller Up to two SuperTrak controllers are supported shown as Controller 1 and Controller 2 ID An identification number assigned to each logical drive by the BIOS Logical Drive Name The user assigned name of the logical drive Capacity The data capacity of the logical drive in GB Gigabytes 39 SuperTrak EX8300 EX8350 User Manual Status Shows one of seven logical drive conditions Ok The logical drive is fully operational and no problems are present Degrade For RAID 6 the logical drive contains a failed physical drive If there is a hot spare dri
94. le HTTP SSL YES E d Disk Space Information for Installation Target Required 58 325 264 bytes Available 37 165 667 456 bytes Rm Previous 10 When the Pre Installation Summary screen displays above review your choices To make changes click the Previous button To continue click the Install button 21 SuperTrak EX8300 EX8350 User Manual w Promise WebPAM Q Introduction Choose Install Folder Install Complete Congratulations ebPAM has been successfully installed to Ww Check HTTP SSL C aPragram FilesiPromiseivebPaAn Pre Installation Summary Installing amp Install Complete 9 Register On line 11 Previous When the Install Complete screen displays above the installation process is finished Click the Next button 22 Chapter 2 Installation 1 Promise WebPAM E zii xl Register On line Introduction Promise WebPAM has finished installing We suggest you ga ta Ww Choose Install Folder Promise Warranty Registration web site and register your ui Check HTTP SSL information far support service You can click the following check box to go to Warranty Registration web site Thank you for choosing W Pre Installatian Summary Framis Installing Install Complete E Register On line Ie Register Your Product On line Inst llAnywhere byZero G Cancel Previous 12 When the Re
95. lect Events boxes at the top of the window See the table on the next page 5 Click on the Submit button 63 SuperTrak EX8300 EX8350 User Manual Event Notification Severity Levels Information Events Disk Plugged In Disk BSL Update Disk BSL Cleared Disk Error Fixed Disk Patrol Progress Disk Media Patrol Started Disk Media Patrol Completed Disk Media Patrol Paused Disk Media Patrol Resumed Disk Media Patrol Aborted Array Online Array Created Array Deleted Array Cache Mode Changed Array Auto Cache Mode Change Synchronization Started Synchronization Completed Synchronization Paused Synchronization Resumed Synchronization Aborted Synchronization Progress Synchronization Inconsistency Fixed Redundancy Check Started Redundancy Check Completed Redundancy Check Paused Redundancy Check Resumed Redundancy Check Aborted Redundancy Check Progress Rebuild Started Rebuild Completed Rebuild Paused Rebuild Resumed Rebuild Aborted Rebuild Restarted Rebuild Progress Background Initialization Progress Background Initialization Started Background Initialization Completed Background Initialization Paused Background Initialization Resumed Background Initialization Aborted Migration Started Migration Completed Migration Paused Migration Resumed 64 Information Events continued Migration Aborted Migration Progress Battery Becomes Normal Battery Not Detected Warning Events Disk Unplugged Disk Time
96. led in your system To display this screen in Management View click on the SuperTrak Jp icon in Tree View With the screen displayed move your cursor over key components of the SuperTrak controller card to see a Tool Tip popup message that identifies the component as shown above If you have multiple SuperTrak controller cards in the same system they will appear under the SuperTrak icon as Controller 1 Controller 2 and so on 71 SuperTrak EX8300 EX8350 User Manual Controller Controller Information below Controller Settings page 73 Controller Schedule page 74 Controller Lock page 75 The term Controller refers to the device that controls your RAID To access the controller click on the Controller e icon in Tree View Controller Information Controller amp 4 Basic Information Praduct Mame SuperTrak EX8350 BOS Version 2 8 D 21 Firmware Version 1 0 0 23 Driver Version 26 012 2 Hardware Information Maximum Mumber of Portis Maximum Physical Drivers Maximum Logical Drive z The Information tab displays with information about the controller Product Name The Promise product name for this controller BIOS Version Version number of the controller s BIOS Firmware Version Version number of the controller s firmware Driver Version Version number of the controller s software driver Maximum Number of Ports The number of ports on the controller Maximum Physical Drives
97. leting a Spare Drive 0 0 es 118 DAU sus dau ee edo usd oe A OR Fa Qo Mog Doct Renee ed deleto 118 Chapter 6 Technology Background 121 Introduction to RAID 0 0 cc ene 121 Choosing a RAID Level vun ddr Beas ed Bode ee e ass 129 Choosing Sector Size 1 eee 131 Choosing Stripe Block Size 2 0 ee 132 Gigabyte Boundary 0 00 ee eee 132 NAAM ZATION 2 iua ance 2 oa utro gina oe ie os we oe ede aa 133 Hot Spare DiivelS xb bes he dee bx Eee Ex PEERMpESUEEXA 133 Partition and Format the Logical Drive 134 Cache Settings llle 134 Logical Drive Migration llle 134 Chapter 7 SUPPO uu rud ta huno n Rae Rn ape tla e tera E eR ee 139 Frequently Asked Questions 0 000 ee ees 139 Contact Technical Support 0 0 00 ccc ees 143 Limited Warranty 0 0 00 145 Return Product For Repair 0 0 0 c eee ee eee 147 Appendix A Partition and Format 149 Appendix B Upgrades 00 cece eee 153 BIOS and Firmware Upgrade llle 153 WebPAM Upgrade dos od ir AL dor wea tee Dado QR er n dn 155 Appendix C Battery Backup Unit 157 viii Chapter 1 Introduction About This Manual below Product Overview page 2 WebPAM Management Software page 3 Thank you for purchasing one of Promise Technology s SuperTrak EX8300 or EX83
98. ling the SuperTrak EX8350 Card page 7 Installing the Physical Drives page 8 Creating a Logical Drive page 11 WebPAM Installation page 15 Packing List When you receive the SuperTrak Serial ATA SATA RAID Controller card the package should contain the items listed below SuperTrak EX8300 or EX8350 Controller card Quick Start Guide Eight 1 0m 39 inch SATA physical drive data cables Four Y power splitter cables CD with Drivers Web Based Promise RAID Management WebPAM software SuperTrak EX8300 EX8350 User Manual If any of the items are missing or appear damaged please contact your dealer or distributor immediately Warning The electronic components on the SuperTrak RAID Controller card are sensitive to damage from Electro Static Discharge ESD Observe appropriate precautions at all times when handling the SuperTrak card or its subassemblies Warning Before installing the adapter into an existing system backup any important or useful data Failure to follow this accepted PC practice could result in data loss SuperTrak EX8300 EX8350 User Manual Note The SuperTrak EX8300 and EX8350 RAID Controller cards are PCI Plug n Play PnP devices No changes are necessary in the motherboard CMOS BIOS Setup for resources or drive types in most applications Installing the SuperTrak EX8300 Card The SuperTrak EX8300 card fits into any available 3 3 volt PCI X slot You cannot plug the Supe
99. link for the user whose email address will change Infarmation Settings Events E User Settings User ID sammy Display Name Samuel Adams 4 20 numbers and or letters Old Password pm xkikkxiik Mew Password 0 8 numbers and or letters Retype Password oe Email sactams promise com amp 2 Host User Rights Host Hame Creation Rights Deletion Rights Maintenance Rights Hotification Rights localhost mi mi ml mi EM 2 Typeanew email address in the Email field 3 Click the Submit button Changing a User s Access Rights In WebPAM the Administrator can change a user s access rights To change a user s access rights 1 Login as the Administrator Information Create Delete User List User ID Display Hame Email Samuel Adams sadamsicpromise com Super user 2 Click on the User ID link for the user whose access rights will change 67 SuperTrak EX8300 EX8350 User Manual User Management Information Settings Events amp 2 User Settings User ID Sammy Display Name Samuel Adams 4 20 numbers and or letters Old Password fee xikkxkik Mew Password 0 8 numbers and or letters Retype Password ee Email sactams promise com amp 2 Host User Rights Host Hame Creation Rights Deletion Rights Maintenance Rights Hotification Rights localhost mi I ml mi EM 3 Under Host User Rights check the boxes to select rights for this user Creation Permission to create a logical
100. logical drive and to change its controller cache settings To access logical drive settings 1 Click on the Logical Drive View E icon in Tree View 2 Click on the Logical Drive ES icon of the logical drive you want to see 3 Click on the Settings tab in Management View Logical Drive Information Information Settings Migration Rebuild Synchronization Initialization Activation i View Change Logical Drive Parameters Assigned Mame Logical Drive 1 Write Cache Mode write Through virite Back C Auto Switch Write Cache Status Write Back Submit Reset Enter a name in the Assigned Name field as desired 5 Click the option to select cache mode e Write Back Increases performance but can result in data loss in the event of a power failure This is the default e Write Through Slower but more secure e Auto Switch The setting is made automatically 6 Click the Submit button when you are done Logical Drive Migration The Logical Drive Migration tab enables you to migrate a logical drive Migration is the process of e Changing the RAID level e Adding physical drives but keeping the same RAID level Migration is possible for most RAID logical drives but it is not available for JBOD In the migration process the existing logical drive is called the Source The proposed logical drive is called the Target Each target logical drive has certain requirements and they are different for each RAID level
101. loppy and press Enter Remove the driver diskette Type reboot and press Enter to restart the system 33 SuperTrak EX8300 EX8350 User Manual Fedora Core Linux 5 0 Installing Driver During New OS Installation Follow this procedure carefully to avoid booting failure after installation If your system fails to reboot after installation repeat the procedure 1 2 I I ML 11 Boot the computer with the installation diskette or bootable CD ROM At the Welcome to Fedora Linux installation screen a prompted label boot will appear at the bottom of the screen Type linux dd acpi off and press Enter When the Installer asks Do you have a driver disk click Yes At the nsert your driver disk and press OK to continue insert the driver diskette into the floppy drive and click OK Continue with the installation until Finishing Basic Installation screen and the Reboot button appear Press the Ctrl Alt F2 keys to open a shell Type chroot mnt sysimage and press Enter Type mount dev fd0 mnt and press Enter Type cd mnt and press Enter Type install and press Enter After the driver is loaded press the Ctrl Alt F7 keys to return to the Finishing Basic Installation screen Click the Reboot button to reboot your system Installing Driver in an Existing System 1 2 3 4 9 6 7 8 9 1 0 Insert the driver diskette into the floppy drive Log in as root Type mkdir media floppy and press En
102. ly on the Host PC To access Logical Drive View click on the Logical Drive View E icon in Tree View Logical Drive View Information Create Delete Synchronization Schedule A Logical Drive Overview Assigned Hame RAID Level Status Background Activity Capacity Logical Drive 1 RAIDS Functional Idle 105 00 GB From this screen you can click on the links to access information and functions of individual logical drives and use the Create and Delete features Creating a Logical Drive A logical drive is a collection of physical drives in a RAID You can create multiple logical drives from the same collection of physical drives but you must create them one at a time e Ifyou plan to create one logical drive and use the maximum capacity available skip to Creating a Logical Drive on page 86 e f you plan to create multiple logical drives you need to know the maximum capacity available in order to allocate the appropriate capacity to each logical drive See Calculate Available Capacity below Calculating Available Capacity If you plan to create multiple logical drives based on the same physical drives you need to know available capacity This value is based on the RAID level and the number and size of your physical drives 85 SuperTrak EX8300 EX8350 User Manual With this information you can choose how much capacity to allocate to each of the logical drives you plan to create Number of Drives Logical Drive Capa
103. mance What it the maximum physical drive storage capacity of SuperTrak EX Series The SuperTrak EX8300 and EX8350 support up to 6 0 TB eight 750 GB physical drives Will ACPI work with HDDs on the SuperTrak EX Series Yes The SuperTrak Controller supports ACPI S1 S3 and S4 standby modes Can use ATAPI devices on the SuperTrak EX Series No The SuperTrak Controller does not support ATAPI devices Will the SuperTrak EX Series work with 66MHz PCI bus speed SuperTrak EX8300 will work with a 66MHz PCI bus however the SuperTrak card itself requires a PCI X slot SuperTrak EX8350 will work in a PCI Express X4 or X8 slot How can change the resources that the SuperTrak uses The SuperTrak EX8300 and EX8350 are fully PnP This means all the resources that it uses are given to it by the PnP BIOS on the motherboard The SuperTrak Controller supports IRQ sharing but this feature only works when ALL the concerned devices support it If your motherboard allows you 139 SuperTrak EX8300 EX8350 User Manual to control the assignment of these resources you may be able to remedy the problem by e Changing the IRQ assignments to the PCI slots in the motherboard BIOS during boot up e Reset the configuration data in your CMOS This is usually an option in the PnP section of your CMOS e Otherwise switch the SuperTrak Controller card to a different PCI slot Drive Issues Can I add a drive to a SuperTrak EX Series logic
104. mpt appears type pflash f firmware 8350 firmware bin and press Enter 5 When the A prompt appears again remove the SuperTrak Upgrade diskette 6 Reboot your PC normally This completes BIOS and Firmware upgrade procedure Important After you update your BIOS and Firmware install the latest SuperTrak driver for your OS See Chapter 3 Installing Software Drivers on page 23 154 Appendix B Upgrades WebPAM Upgrade Follow this procedure to upgrade the WebPAM Software on your PC or server Downloading the WebPAM File 1 2 3 Go to the Promise website http www promise com support Click on Downloads Click on the Select Product popup menu and choose SuperTrak EX8300 or SuperTrak EX8350 depending on which model you have Click on the Select Category popup menu and choose Ulility Click the GO button The list of the current WebPAM software displays Promise provides versions of WebPAM software for Windows Linux and FreeBSD Be sure you choose the latest version Click on the WebPAM you want In the File Download dialog box click the Save button In the Save As dialog box direct the software to save to a convenient location on your PC Unzip the downloaded WebPAM package The result is a single installer file Installing WebPAM You can install the new version of WebPAM over an existing WebPAM installation See WebPAM Installation on page 15 Logging into WebPAM The new versio
105. n https Enter the Host PC s IP address 127 0 0 1 or localhost Enter ihe Port numbers seesceakuscaieoktkewEserunt wx vw 8443 Add to launch WebPAM 2 00000 eee eee promise Together your entry looks like this https 127 0 0 1 8443 promise or https localhost 8443 promise 59 SuperTrak EX8300 EX8350 User Manual Note that the IP address shown above applies to a log in at the Host PC When you log in over a network enter the Host PC s actual IP address or hostname E Promise Array Manager Login Microsoft Internet Explorer File Edit View Favorites Tools Help EJ Back E gt x 7 J Search gt Favorites 4 mL mn PROMISE Eee Enon EBSI TECHNOLOGY INC mi LIIMI When the opening screen above appears 1 Type admin in the Login ID field 2 Type admin in the Password field 3 Click the Sign in button This is the default login for the Administrator Each user will have their own Login ID the User ID and password See Adding a User on page 61 and Changing a User s Password on page 65 for more information The Login ID and Password are case sensitive 60 Chapter 5 WebPAM Logging out of WebPAM There are two ways to log out of WebPAM e Close your browser window e Click Logout on the WebPAM banner below Language English gigas M ContactUs Logout Help After logging out you must enter your user name and p
106. n of WebPAM has the same log in procedure as previous versions See Logging into WebPAM on page 59 155 SuperTrak EX8300 EX8350 User Manual 156 Appendix C Battery Backup Unit The Battery Backup Unit BBU maintains power to the cache on the SuperTrak controller when a power failure occurs to the Host PC The failure could be due to a problem with the PC s power supply a cessation of electrical service or an accidental disconnection of the power cable When power is interrupted any data in the controller s cache is lost The BBU maintains power to the cache so that any data stored there is saved until it can be written to a physical drive The BBU is available as a kit sold separately from the SuperTrak Battery assembly PROMISE BBU PLUS Exbensica Beard TRCHMOLOST HEC Ur DADO EY il Mounting screws Extension card 20 pin cable The BBU kit includes the following components e Extension card Fits into an open PCI PCI X or PCI Express slot e 20 pin cable Connects battery to Controller card e Battery assembly Includes a lithium battery and holder e Mounting screws 4 Installing the BBU To install the BBU in your system the Host PC 1 Power down your system 2 Remove the cover of your system 157 SuperTrak EX8300 EX8350 User Manual 10 Place the battery assembly onto the extension card so the connectors on the battery and card line up Carefully pick up the Extension card and
107. nize screen displays Synchronize a Select Boemmbreanmis ete Meda ee ee uni dem oru Next Highlight Select Synchronization Mode and press Enter From the popup list highlight Synchronize or Redundant Check then press Enter Synchronize finds and corrects data and parity inconsistencies Redundant Check finds and reports data and parity inconsistencies Highlight Next and press Enter Press Y to confirm the Synchronization operation on the selected logical drive The Synchronization begins immediately The length of time required depends on the size of the logical drive and other operations Pause To pause the Synchronization 1 In the Main Menu highlight Background Activity and press Enter The Background Activity screen displays 2 Highlight the synchronizing logical drive and press the spacebar to mark it An asterisk appears at the left of the selected logical drive 3 Highlight Pause and press Enter 4 Press Y to confirm the pause The Status of the synchronizing logical drive changes to Paused Resume To resume the Synchronization 1 In the Main Menu highlight Background Activity and press Enter The Background Activity screen displays Highlight the synchronizing logical drive and press the spacebar to mark it An asterisk appears at the left of the selected logical drive Highlight Synchronize and press Enter Press Y to confirm the Synchronization The Status of the synchron
108. ntroller should appear 31 SuperTrak EX8300 EX8350 User Manual Red Hat Linux EL 4 0 Promise offers different drivers for 32 bit and 64 bit systems as well as the v2 4 and v2 6 kernels Be sure you download the correct driver for your system Installing Driver During New OS Installation 1 2 Insert the Red Hat Installation CD into your CD ROM drive At the Welcome to Red Hat Linux installation screen a prompt labeled boot will appear at the bottom of the screen Type linux dd and press Enter When the Installer asks Do you have a ariver disk click Yes When the Installer asks for a Driver Disk Source highlight fdO and click OK At the nsert your driver disk and press OK to continue insert the driver diskette into the floppy drive and click OK When the Installer asks for more driver disks respond appropriately Continue with the installation normally Installing Driver in an Existing System N OO ONS Insert driver diskette into the floppy drive Log in as root Type mount r dev fdO media floppy and press Enter Type cd media floppy and press Enter Type sh install and press Enter When the Installer asks You are installing a driver on an existing OS Is it true y n type Y and press Enter Type cd umount media floppy and press Enter Remove the driver diskette Type reboot and press Enter to restart the system 32 Chapter 3 Installing Software Drivers SuSE Linux ES 9 0 Profess
109. ny product for use with any other item You assume full responsibility for selecting products and for ensuring that the products selected are compatible and appropriate for use with other goods with which they will be used Promise DOES NOT WARRANT that any product is free from errors or that it will interface without problems with your computer system It is your responsibility to back up or otherwise save important data before installing any product and continue to back up your important data regularly No other document statement or representation may be relied on to vary the terms of this limited warranty Promise s sole responsibility with respect to any product is to do one of the following a replace the product with a conforming unit of the same or superior product b repair the product Promise shall not be liable for the cost of procuring substitute goods services lost profits unrealized savings equipment damage costs of recovering reprogramming or reproducing of programs or data stored in or used with the products or for any other general special consequential indirect incidental or punitive damages whether in contract tort or otherwise notwithstanding the failure of the essential purpose of the foregoing remedy and regardless of whether Promise has been advised of the possibility of such damages Promise 146 Chapter 7 Support is not an insurer If you desire insurance against such damage you must obta
110. o the Main Menu 43 SuperTrak EX8300 EX8350 User Manual Logical Drive Management The SuperBuild utility displays information about the logical drives on the SuperTrak controller and enables you to create and delete logical drives Note For an explanation of the logical drive concepts and the choices you can make when you create your logical drive see Chapter 6 Technology Background on page 121 of this manual Displaying Logical Drives 1 Inthe Main Menu highlight Logical Drive Management and press Enter The Logical Drive Management screen displays ogical Drive Management Logical Drive Name Capacity LogDrv 179 83 GB LogDrv B 181 45 Ge LogDrv C 179 83 GE The information includes ID The consecutive number of the logical drive in the order it was created beginning with 1 Logical Drive Name The user assigned name for the logical drive Capacity Data capacity of the logical drive in GB Status Shows one of seven logical drive conditions Ok Critical Offline Init Migration Synchron and Rebuild See page 39 for definitions 2 Press the Esc key to return to the Main Menu 44 Creating a Logical Drive 1 Inthe Main Menu highlight Logical Drive Management and press Enter Chapter 4 SuperBuild Utility The Logical Drive Management screen displays Logical Drive Management NE Logical Drive Name Capacity 2 Highlight Create and press Enter The Create Step 1 2 scr
111. ocess of e Changing the RAID level e Adding physical drives but keeping the same RAID level The Logical Drive Migration tab enables you to migrate an existing logical drive See Migrating a Logical Drive on page 54 or Logical Drive Migration on page 98 134 Chapter 6 Technology Background In the migration process the existing logical drive is called the Source The proposed logical drive is called the Target Each target logical drive has certain requirements and they are different for each RAID level You must meet all of the requirements in order to successfully migrate a logical drive In most cases you must add one or more physical drives during the migration process You can never reduce the number of physical drives Note that when you migrate a logical drive to RAID 6 you must compute the number of physical drives required based on e The number of physical drives in the source logical drive e he parity count 2 or 3 you plan to select The tables below shows the migration options for a source logical drive according to its RAID level The available target RAID levels are shown with their requirements RAID 0 A RAID 0 source logical drive can migrate to the following target logical drives RAID 0 Add physical drives RAID 1 2 physical drives only Only a 1 drive RAID 0 can migrate to RAID 1 Add 1 physical drive RAID 5 3 physical drives minimum At least 1 more physical drive than the RAID 0 l
112. ogical drive RAID 6 3 physical drives minimum Number of physical drives is greater than or equal to the number of RAID 0 physical drives RAID 10 4 physical drives minimum Even number of physical drives At least 2 more physical drives than the RAID O logical drive RAID 50 6 physical drives minimum Even number of physical drives At least 2 more physical drives than the RAID 0 logical drive 135 SuperTrak EX8300 EX8350 User Manual RAID 1 A RAID 1 Source logical drive can migrate to the following Target logical drives RAID 5 3 physical drives minimum At least 1 more physical drive than the RAID 1 logical drive RAID 6 3 physical drives minimum Number of physical drives is greater than or equal 1 plus the parity count RAID 10 4 physical drives minimum Even number of physical drives At least 2 more physical drives than the RAID 1 logical drive RAID 50 6 physical drives minimum Even number of physical drives RAID 5 A RAID 5 Source logical drive can migrate to the following Target logical drives RAID 5 Add physical drives RAID 6 Number of physical drives is greater than or equal to the number of RAID 5 physical drives minus 1 plus the parity count RAID 50 6 physical drives minimum If the RAID 5 array had an odd number of physical drives add 1 3 or 5 physical drives If the RAID 5 array had an even number of physical drives add 2 or 4 physical drives RAID 6 A RAID 6 Source logical drive c
113. om Technical Support before you return the product and write the RMA number on the label The RMA number is essential for tracking your product and providing the proper service 147 SuperTrak EX8300 EX8350 User Manual Return ONLY the specific product covered by the warranty do not ship cables manuals diskettes etc with a copy of your proof of purchase to USA and Canada Promise Technology Inc Customer Service Dept Attn RMA 47654 Kato Road Fremont CA 94538 Other Countries Return the product to your dealer or retailer Contact them for instructions before shipping the product You must follow the packaging guidelines for returning products e Use the original shipping carton and packaging e Include a summary of the product s problem s e Write an attention line on the box with the RMA number e Include a copy of proof of purchase You are responsible for the cost of insurance and shipment of the product to Promise Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty When repairing returned product s Promise may replace defective parts with new or reconditioned parts or replace the entire unit with a new or reconditioned unit In the event of a replacement the replacement unit will be under warranty for the remainder of the original warranty term from purchase date or 30 days whichever is longer Promise will pay for standard return ship
114. on amp A Basic Information Assigned Mame Logical Drive 1 RAID Level RAID 5 Sector Size 512 Bytes Stripe Size 64 KE Parity Count 2 Capacity 10 00 GB Status Functional Background Activity Idle amp 4 Graphic View L Drive on Port 1 60 01 GB Assigned LD 1 1 IFree 5 00 GB 54 94 GB L Drive on Port2 60 01 GB Assigned LD 1 2 lFree 5 00 GB 54 34 GB L Drive on Part 3 60 04 GB Assigned LD 1 3 lFree 5 00 GB 54 94 GB L Drive on Port4 60 01 GB Assigned LD 1 4 Free 5 00 GB 54 94 GB BB mI gn gn to Logical Drive 1 E Spare L Invalid Click on the Logical Drive amp Icon to see all of the information about your new logical drive In the example above only a portion of the physical drives are assigned to this logical drive This is the result of using less than the maximum available capacity when the logical drive was created See Specify the size of this logical drive on page 87 If the Use Maximum Capacity box had been checked the full length of the physical drives would be assigned to this logical drive Before you can use your new logical drive you must partition and format the logical drive using your PC s operating system See Appendix A Partition and Format on page 149 for more information 91 SuperTrak EX8300 EX8350 User Manual Creating Another Logical Drive Use this procedure if you unchecked the Use Maximum Capacity box and entered a capacity in the Logical Drive Size field when you create
115. ormance install physical drives of the same model and capacity The drives matched performance allows the logical drive to function better as a single drive Level Number of Drives RAID 0 2 or more RAID 1 2 only RAID 5 3 or more RAID 6 3 or more RAID 6 4 or more RAID 10 4 6 0r 8 RAID 50 60r8 JBOD 1 only The table above shows the number of drives required for each RAID level 1 Install the physical drives into the physical drive bays of your system If you are using SuperSwap Enclosures the Port ID of each physical drive must match the Channel number Caution If you plan to use a removable physical drive enclosures other than Promise Technology s SuperSwap be sure it meets the SAF TE standard Other enclosures are not supported and may result in performance loss or other undesired results Chapter 2 Installation SuperTrak EX8300 Ch1 Ch3 SMBus connector for SuperSwap ooo 999 Danana OOOOOOOOOOO OOOOOOOOOOO Oooooooo OOOOOOOOOOO O0000000000 LED Pins 2 x oo oo Q ooo REE S SuperTrak EX830 N TECHNOLOGY INC Ch5 Ch6 Ch7 Ch8 BBU module connector SuperTrak EX8350 Ch1 Ch3 SMBus connector Ch2 Ch4 for SuperSwap lo o oJj 999 SuperTrak EX8350 Qno OOOOOOOOOOO OOOOOOOOOOO OOOOOOOOOOO O000000 00000000000 O 00000000000 LED Pins 00000000000 o O000000 OO000000000 O00000000 o O
116. ose Install Folder Sockets Layer SSL support gt Check HTTP SSL The setting can be changed at anytime Please read the ebPAM LWser s Manual far additional information Pre Installation Summary C9 Installing C9 Install Complete 9 Register On line V External SSL Security Cancel Previnus 9 When the Check HTTP SSL screen displays above you can check External Security An explanation follows External SSL Security Applies security to all connections involving the Internet or outside your company firewall Security options are invisible to authorized users Promise Technology provides a default certificate for the server as well as for internal data communication However in some cases it is always better to install and verify your own certificate for the webserver And and if possible verify certificate by certificate authority like Verisign or Thwate See your MIS Administrator for guidance Click the Next button when you have made your choice 20 Chapter 2 Installation VW Promise WebPAM Pre Installation Summary e Introduction Choose Install Folder Check HTTP SSL gt Pre Installation Summary Installing 9 Install Complete 9 Register On line Please Review the Following Before Continuing Product Name WehbPAM Install Folder CAPragram Files ProamisevWebPAM Java VM Installation Folder CAPragram Files PromisewVebPAnh vm Enab
117. our logical drive integrity in the event of drive failure Partition and Format the Logical Drive Like any other type of fixed disk media in your system a RAID logical drive must also be partitioned and formatted before use Use the same method of partitioning and formatting on an logical drive as you would any other fixed disk See Appendix A Partition and Format on page 149 Cache Settings There is a data cache on the SuperTrak controller and another one on each physical drive A cache holds data in volatile memory during RAID management and data transfer activity The right combination of cache settings for your needs can improve SuperTrak s efficiency and performance Physical Drive Write Cache Activates the write cache on the physical drive Write Back Cache Activates write back feature of SuperTrak s controller cache A write back cache holds data after an I O operation and tells the controller the data has been written The data is written as soon as the physical drive is no longer busy This action increases availability of the logical drive If the power fails before the data is written to the physical drive the data will be lost The alternative is a write through cache policy which reports that the data has been written to the disk only when it actually has To make Cache settings see Creating a Logical Drive on page 85 and Logical Drive Settings on page 98 Logical Drive Migration Migration is the pr
118. out Task Error Disk Media Patrol Aborted with Error Bad Block Remapped Disk Pre Fail Array Critical Array Degrade Synchronization Requested Redundancy Check Rejected Enclosure Fan Error Enclosure Voltage Out Of Range Enclosure Temperature Above Threshold Battery Temperature Out Of Range Battery Temperature Unstable Battery Voltage Out Of Range Battery Voltage Unstable Battery Communication Error Battery Not Functioning PCI Parity Error PCI Memory Single Bit Error Error Events Disk Setdown Disk Non ECC Error Disk S M A R T Error Array Offline Synchronization Aborted with Error Redundancy Check Aborted with Error Redundancy Check Inconsistency Found Rebuild Aborted with Error Rebuild Aborted on Stream Background Initialization Aborted with Error Migration Aborted with Error PCI System Error PCI Memory Multi Bit Error Unknown Error Chapter 5 WebPAM Deleting a User To delete a user 1 In Tree View click on the User Management pt icon 2 Click on the Delete tab Information Create Delete User List Iv User ID Display Harne Email ml amp armimy Samuel Adams Sadamsiipromise com m admin Super user E 3 Check the box to the left of the user you want to delete 4 Click the Delete button 5 Inthe Confirmation box click the OK button Changing a User s Password In WebPAM users can change their own passwords To change a user s password 4 ogin ID s amm Pas
119. ping charges only You will be required to pay for any additional shipping options such as express shipping 148 Appendix A Partition and Format In order for your operating system to recognize and work with the physical drives attached to your SuperTrak RAID Controller card the drives must be partitioned and formatted e f your drives were previously partitioned and formatted they are ready to use and you can skip this procedure e f your drives have not been partitioned and formatted you must do that job before you can use them The actions of partitioning and formatting create a file structure on the physical drives with which your operating system can work In the example below we show how this is done in Windows A similar procedure is required for Linux PC s However partitioning and formatting in Linux is not automated therefore please refer to your system documentation for the exact procedure Note If you plan to boot your computer from this logical disk go to Windows and Device Driver Installation under the Installation section for instructions The instructions here are for data logical disks only Open Explore Search Map Network Drive Disconnect Network Drive Create Shortcut Delete Rename Properties 1 From the desktop right click on the My Computer icon and select Manage from the popup menu The Computer Management window opens 2 From the left menu click on Disk Management Th
120. press Enter To change the Initialization Mode highlight nit Mode and press Enter Highlight your choice of No Quick or Full initialization and press Enter To change the Write Cache Policy highlight Write Cache Policy and press Enter Highlight your choice of Write Through or Write Back and press Enter To change the Gigabyte Boundary feature highlight Gigabyte Boundary and press Enter Highlight your choice of No or Yes and press Enter To change Sector Size highlight Sector Size and press Enter Highlight your choice of 512 1024 2048 or 4096 bytes Highlight Save and press Enter The Logical Drive Management screen displays with your new logical drive SuperTrak EX8300 EX8350 User Manual Logical Drive Management ID Logical Drive Name Capacity Status uu oF t Gk l LogDrv 19 GB At this point you can create additional logical drives if there is physical drive space available To create another logical drive repeat steps 4 though 15 above 16 Press the F10 key to exit the SuperBuild utility and press Y to confirm and restart the computer Do not press the Ctrl Alt Del keys Do not press the Esc key You have successfully created a new RAID logical drive Important You must be partition and format your new logical drive before you can use it Use the same method of partitioning and formatting a logical drive as you would any other fixed disk added to your computer system 14 Ch
121. r to which the physical drive is attached Mode Name The physical drive manufacturer s model name for the drive Capacity Data capacity of the physical drive in GB Press the Esc key to return to the Main Menu Physical Drive Information The SuperBuild utility displays information about the physical disk drives attached to the SuperTrak controller LIF 2 3 In the Main Menu highlight Physical Drive Management and press Enter Highlight the physical drive you want to see and press Enter Physical Drive Information Fhysical Drive ID 1 Model Humber Serial Humber Firmware Version 3 18 SATA Interface Capacity Extent Status The information includes Physical Drive ID The channel number of the SuperTrak controller to which the physical drive is attached Model Number The physical drive manufacturer s model name or number Serial Number The serial number of this physical drive Firmware Version The version number of the firmware on this physical drive SATA Interface The data rate at which this physical drive operates 1 5 Gb s or 3 0 Gb s Capacity The data capacity of the physical drive in GB Extent Status An extent is Free unused or Assigned to a logical drive and has a specific size in GB There can be one or multiple extents on a physical drive Extents are made when you create a logical drive See Creating a Logical Drive on page 45 Press the Esc key twice to return t
122. rTrak card into a 5 volt PCI slot 1 Remove the cover of your system 2 Remove the inside slot cover of an available PCI X slot on the motherboard e 3 Install the SuperTrak card into the open slot above 4 Fasten the SuperTrak card bracket to the system case above Chapter 2 Installation installing the SuperTrak EX8350 Card The SuperTrak EX8350 card fits into any available 3 3 volt PCI Express X4 slot You can also plug the SuperTrak card into a PCI Express X8 or X16 slot 1 Remove the cover of your system 2 Remove the inside slot cover of an available PCI Express slot on the motherboard 3 Install the SuperTrak card into the open slot above 4 Fasten the SuperTrak card bracket to the system case above SuperTrak EX8300 EX8350 User Manual Installing the Physical Drives Important If you wish to include your current bootable Serial ATA drive using the Windows operating system as part of a bootable Mirrored RAID 1 logical drive on your SuperTrak card do NOT connect the physical drive to the SuperTrak yet You MUST install the Windows driver software first onto this drive while it is still attached to your existing physical drive controller The SuperTrak EX Series RAID Controller card supports 1 5 Gb s and 3 0 Gb s Serial ATA physical drives For optimal perf
123. rch Key Folders ii Address E My Computer v Go Hard Disk Drives g System Tasks Other Places Y xg Local Disk C yg New Volume Ez Details Devices with Removable Storage H 3 Floppy A VD DVD Drive D Network Drives lt Adapt on ConnectStorTI 192 168 1 178 152 Appendix B Upgrades e BIOS and Firmware Upgrade page 153 e WebPAM Upgrade page 155 BIOS and Firmware Upgrade Follow this procedure to upgrade the BIOS and Firmware on your SuperTrak EX8300 or EX8350 Controller card The SuperTrak card must be properly installed in your PC or server in order to perform the upgrade See Installing the SuperTrak EX8300 Card on page 6 or Installing the SuperTrak EX8350 Card on page 7 for more information Preparing Diskettes You need two diskettes to perform the BIOS and Firmware upgrade procedure e A DOS bootable diskette e A blank formatted diskette for the upgrade file Downloading BIOS and Firmware Files 1 Go to the Promise website http Awww promise com support 2 Click on Downloads 3 Click on the Select Product popup menu and choose SuperTrak EX8300 or SuperTrak EX8350 depending on which model you have 4 Click on the Select Category popup menu and choose All 5 Click the GO button The list of available downloads displays 6 Click on BIOS you want Be sure you choose the latest version 7 Inthe File Download dialog box click the Save button 8 Inthe Save As d
124. s designed for logical drives in which a drive has failed and the user cannot replace the drive with the same capacity or larger Instead the Gigabyte Boundary feature permits the installation of a replacement drive that is slightly smaller within 1 gigabyte than the remaining working drive for example an 80 5GB drive would be rounded down to 80GB This can be 132 Chapter 6 Technology Background helpful in the event that a drive fails and an exact replacement model is no longer available You can specify the Gigabyte Boundary option only when you create a logical drive and only when you select Maximum Capacity size option See Creating a Logical Drive on page 43 or page 82 Initialization Initialization is the process of setting all of the data bits on all of the physical drives to zero This has the effect of erasing any existing data from the drives This action is especially helpful in creating accurate parity in logical drives with more than four drives Initialization applies all RAID levels It does not apply to JBOD When you create one of these logical drives you can specify Quick Fast Initialization or Full Initialization Full Initialization is recommended See Creating a Logical Drive on page 45 or page 85 The Full Initialization process begins immediately after the logical drive is created and may take some time to finish depending on the size of the physical drives in your logical drive Your logical drive is a
125. st physical drive times the number of physical drives minus one Hence a RAID 5 logical drive with four 100 GB physical drives will have a capacity of 300 GB A logical drive with two 120 GB physical drives and one 100 GB physical drive will have a capacity of 200 GB RAID 5 is generally considered to be the most versatile RAID level RAID 5 requires a minimum of three physical drives 124 Chapter 6 Technology Background RAID 6 Block and Double Parity Stripe RAID level 6 stores dual parity data is rotated across the physical drives along with the block data A RAID 6 disk logical drive can continue to accept I O requests when any two physical drives fail Double Distributed P and Q Parity Data x Blocks gt physical drives The total capacity of a RAID 6 disk logical drive is the smallest physical drive times the number of physical drives minus two Hence a RAID 6 disk logical drive with 7 100 GB hard drives will have a capacity of 500 GB A disk logical drive with 4 100 GB hard drives will have a capacity of 200GB RAID 6 becomes more capacity efficient in terms of physical drives as the number of physical drives increases RAID 6 provides double fault tolerance Your logical drive remains available when up to two physical drives fail RAID 6 is generally considered to be the safest RAID level RAID 6 requires a minimum of three physical drives Triple Parity Stripe Promise Technology offers an enhancem
126. sts Read write requests are handled at nearly normal speed while the background processes take longer Automatic Rebuild Status When enabled and a hot spare drive is available a critical or degraded logical drive will rebuild itself automatically Automatic Rebuilding applies to RAID 1 and 3 drive RAID 5 logical drives only Automatic Rebuild Policy Selects which physical drives to use as hot spares Spare drives and Free drives or designated Spare drives only Buzzer When enabled the motherboard s buzzer will sound to report a problem 73 SuperTrak EX8300 EX8350 User Manual e S M A R T Status SMART an acronym for Self Monitoring Analysis and Reporting Technology is a feature of the physical drive software When enabled the SuperTrak controller polls the physical drives for SMART information and reports it to you e S M A R T Check Polling Interval The SuperTrak controller periodically polls the physical drives for SMART information and displays it in WebPAM Choose an interval from the dropdown menu The range is 0 to 120 seconds A setting of 0 seconds disables the polling function e Battery Not Detected Event Enable this feature if you have a Battery Backup Unit installed on your SuperTrak controller This feature will report a condition where the controller does not detect the battery To prevent unnecessary messages disable this feature if you do not have a battery See Appendix C Battery Bac
127. sword pus En 1 Loginto WebPAM under the User name Information Create Delete User List User ID Display Hame Email Samuel Adams sadamsicpromise com Super user 2 Click on your User ID link 65 SuperTrak EX8300 EX8350 User Manual User Management Information Settings Events E User Settings User ID Sammy ES Samuel Adams 4 20 numbers andor letters Old Passweard enm 3 xxkikkXkik New Password 0 8 numbers and or letters Retype Password pe 0 Email sacams promisecom amp 2 Host User Rights Host Hame Creation Rights Deletion Rights Maintenance Rights Hotification Rights localhost I I m v EM Type the current password in the Old Password field Type a new password in the New Password field Retype the new password in the Retype Password field 6 Click the Submit button en ape 9 The new user will type the User ID and the new password to log into WebPAM See Logging into WebPAM on page 59 Important If you forget your password the Administrator must delete that User and create a new User as described above Changing a User s Email Address In WebPAM users can change their own email addresses or the Administrator can do it To change a user s email address User Management Information Create Delete DUser List User ID Display Hame Email Samuel Adams sadamsiciproamise com Super user 66 Chapter 5 WebPAM 1 Click on the User ID
128. t Local ErmaeEEHUTIEEREEERREERS li System Tools CJ C Partition Basic NTFS Healthy System 37 26 GB 25 92 GB Event Viewer Shared Folders 2 Local Users and Groups Performance Logs and Alerts a Device Manager a Storage Removable Storage Disk Defragmenter Disk Management da Services and Applications Disk 0 Basic C 37 26 GB 37 26 GB NTFS Online Healthy System amp 9pisk 1 Basic 37 25 GB 37 25 GB Online Unallocated gt B Unallocated B Primary partition Properties Help 5 Right click on the Unallocated portion of Disk 1 and select New Partition from the popup menu The New Partition Wizard appears 150 Appendix A Partition and Format New Partition Wizard Welcome to the New Partition Wizard This wizard helps you create a partition on a basic disk basic disk is a physical disk that contains primary partitions extended partitions and logical drives You can use any version of Windows or MS DOS to gain access to partitions on basic disks To continue click Next Cancel Click the Next button to start the wizard In the following windows do the following actions Click Next to move to the next window e Select Primary Partition e Specify the maximum available partition size in MB e Assign the available drive letter of your choice e Choose Format this partition with the following settings e File system NTFS e Allocation unit si
129. ta and parity Policy Fix Schedule C Disable Enable C By Day By Week start at 13 15 every Sunday gt C By Month start at O o onthe 1st Example 1 30 hh mm 4 Inthe Policy dropdown menu select Fix if you want Synchronization or Redundancy Check if you do not want to correct inconsistencies 5 Click on the Enable option 6 Click on the by Day by Week or by Month option 7 From the dropdown menus select a start time and a day of the Week or Month if applicable 108 8 Chapter 5 WebPAM Start time is based on a 24 hour clock Click the Schedule button Cancelling a Schedule If you want to cancel the scheduled Synchronization or Redundancy Check do the following 1 Bde Click on the Logical Drive View FE icon in Tree View Click on the Logical Drive E icon Click on the Synchronization tab in Management View Click on the Disable option Logical Drive Initialization When logical drive is first created you can select one of three choices for initialization Fast Initialization Erases the reserve and master boot sectors of the physical drives being added to the RAID or JBOD Recommended for JBOD If you select Fast Initialization on a RAID run Synchronize and Redundant check your logical drive after you create it See Logical Drive Synchronization Redundancy Check on page 107 Full Initialization Erases all sectors of the physical drives being
130. ter Type mount dev fdO media floppy and press Enter Type cd media floppy and press Enter Type install and press Enter Type cd and press Enter Type umount media floppy Remove the driver diskette Type reboot and press Enter to restart the system 34 Chapter 3 Installing Software Drivers Miracle Linux 3 0 4 0 Promise offers a 32 bit v2 4 kernel driver for Miracle Linux 3 0 and a 64 bit v2 6 kernel driver for Miracle Linux 4 0 Be sure you download the correct driver for your system Installing Driver During New OS Installation i 2 D Insert the Miracle Linux Installation CD into your CD ROM drive At the Welcome to Linux installation screen a prompt labeled boot will appear at the bottom of the screen Type linux dd and press Enter When the Installer asks Do you have a driver disk click Yes At the nsert your driver disk and press OK to continue insert the driver diskette into the floppy drive and click OK Continue with the installation normally Installing Driver in an Existing System QD EO E a aom Insert driver diskette into the floppy drive Log in as root Type mount r dev fdO mnt floppy and press Enter Type cd mnt floppy and press Enter Type sh install and press Enter Type cd umount mnt floppy and press Enter Remove the driver diskette Type reboot and press Enter to restart the system 35 SuperTrak EX8300 EX8350 User Manual FreeBSD 5 4 5 5 6
131. the Save As dialog box direct the driver to save to a convenient location on your PC Copy the files to a blank formatted diskette For Windows driver files Unzip the downloaded driver package and copy the files to the diskette For Linux driver files e Ona Windows PC run the rawrite exe utility and extract the image file to the diskette e OnaLinux PC run the command dd ifzimagefilename of floppydevicename bs 10k to copy the image file to the diskette imagefilename the disk image file name floppydevice name the device name such as dev fdO This completes the driver diskette procedure Go to the instructions for your OS in the following pages 25 SuperTrak EX8300 EX8350 User Manual Windows Server 2003 Installing Driver During New OS Installation ds Start the installation Boot from the CD ROM Press F6 after the message Press F6 if you need to install third party SCSI or RAID driver appears When the Windows Setup window is generated press S to specify an Additional Device s Insert the SuperTrak driver diskette into drive A and press Enter Choose Promise SuperTrak EX8350 8300 tm Controller from the list that appears on screen Specify the 32 bit or 64 bit driver Then press the Enter Press S to use the driver on the driver diskette and then press Enter to continue with installation The Windows 2003 Setup screen will appear again saying Setup will load support for the following mass storage
132. the installation of WebPAM Itis strongly recommended that you quit all programs before continuing with this installation Click the Hext button ta proceed to the next screen Ifyou want to change something an a previous screen click the Previous button You may cancel this installation at any time by clicking the Cancel button Inst llAnywhere by Zero G Cancel Jm Previous 7 When the Introduction screen displays above click the Next button 18 Chapter 2 Installation VW Promise WebPAM Choose Install Folder Where Would You Like to Install E Program Files Promize WVebP AM Restore Default Folder Choose e Introduction G Choose Install Folder 9 Check HTTP SSL Pre Installatian Summary Installing Install Complete Register On line InstallAnywhere by Zern G Cancel fe Previous 8 When the Choose Install Folder screen displays above make your selection of a folder for the WebPAM applications you are installing For example the Windows default folder is C Program Files Promise WebPAM If you want a different folder type its location or click the Choose button and select a new location To continue click the Next button 19 SuperTrak EX8300 EX8350 User Manual Check HTTP SSL VW Promise WebPAM Introduction WebPAM has the ability to be installed with or without Secure a Cho
133. tializing and Rebuilding e Capacity The data capacity of this physical drive in GB e Ultra DMA Mode The UDMA mode in which this physical drive currently operates e M A R T Status SMART an acronym for Self Monitoring Analysis and Reporting Technology is a feature of the physical drive software When this 79 SuperTrak EX8300 EX8350 User Manual feature is supported the drive will pass SMART information to the SuperTrak controller when it polls the physical drives e Write Cache Status Indicates whether the physical drive s write cache is Enabled or Disabled You can change this status under the Settings tab see below Physical Drive Settings Physical Drive Settings allows you to enable or disable the Write Cache Native Command Queuing NCQ and a 3 Gb s data rate on an individual physical drive To access the physical drive setting 1 Click on the Physical Drive View icon in Tree View 2 Click on the Physical Drive icon 3 Click on the Settings tab in Management View Physical Drive Information Infarmation Settings Media Patrol BSL Locate Drive amp View Change Physical Drive Parameters Write Cache Enabled C Enable Disable NCG Enabled Enable Disable Submit Reset Click the Write Cache Enable or Disable option 5 Click the NCQ Enable or Disable option If this option does not appear the physical drive does not support NCQ 6 Click the Submit button Physical Drive Medi
134. ts that for three 3 years from the time of the delivery of the product to the original end user a the product will conform to Promise s specifications b the product will be free from defects in material and workmanship under normal use and service This warranty a applies only to products which are new and in cartons on the date of purchase b is not transferable c is valid only when accompanied by a copy of the original purchase invoice 145 SuperTrak EX8300 EX8350 User Manual d Is not valid on spare parts fans and power supplies This warranty shall not apply to defects resulting from a improper or inadequate maintenance or unauthorized modification s performed by the end user b operation outside the environmental specifications for the product C accident misuse negligence misapplication abuse natural or personal disaster or maintenance by anyone other than a Promise or a Promise authorized service center Disclaimer of other warranties This warranty covers only parts and labor and excludes coverage on software items as expressly set above Except as expressly set forth above Promise DISCLAIMS any warranties expressed or implied by statute or otherwise regarding the product including without limitation any warranties for fitness for any purpose quality merchantability non infringement or otherwise Promise makes no warranty or representation concerning the suitability of a
135. undancy Check All Logical Drives The Logical Drive View Synchronization Schedule tab enables you to synchronize all logical drives You can also synchronize an individual logical drive see page 107 Synchronization refers to an automated process of checking and correcting data and parity Unlike a Rebuild Synchronization is a maintenance operation Redundancy Check is an automated process of checking data and parity but it only reports and does not correct any inconsistencies that it finds Synchronization and Redundancy Check apply to RAID 1 5 6 10 and 50 logical drives When an logical drive is first created and you select Full Initialization the same action as Synchronization takes place To schedule Synchronization for all logical drives 1 Click on the Logical Drive View E icon in Tree View 2 Click on the Synchronization Schedule tab in Management View 105 SuperTrak EX8300 EX8350 User Manual Logical Drive View Information Create Delete Synchronization Schedule amp 4 An automated process of checking data and parity Policy Fix RS Fix d Redundancy Check M fj Scheduled C Disable Enable C By Day start at O o C By Week Start at 5 30 g Every Sunday gt By Month start at O 0 onthe 1st Example 1 3 hh mm Schedule 3 Inthe Policy dropdown menu select Fix if you want Synchronization or Redundancy Check if you do not want to correct inconsistencies Cli
136. unning type umount cdrom and press Enter Remove the Driver CD and insert the FreeBSD Installation CD in the CD ROM drive At the prompt type mount t cd9660 dev acdO dist and press Enter Press the Alt F1 keys to return to the Congratulations installation complete screen then exit the installation 36 Chapter 3 Installing Software Drivers Installing Driver in an Existing System xD NM M a Insert the Driver CD into the CD ROM drive Type mount cdrom and press Enter Type sh install and press Enter Type umount cdrom and press Enter Remove the Driver CD Reboot your system To verify driver installation at the gt prompt type kldstat and press Enter Look for shasta ko in the displayed list Detecting SuperTrak Disk Drives Run this procedure if the OS does not detect the disk drives attached to your SuperTrak as SCSI devices You should only need to perform this procedure one time 1 Qr de 90 I Insert the Driver CD into the CD ROM drive Type mount cdrom and press Enter Type cdrom load and press Enter Type umount cdrom and press Enter Remove the Driver CD 37 SuperTrak EX8300 EX8350 User Manual 38 Chapter 4 SuperBuild Utility e SuperTrak BIOS below e Creating a Logical Drive page 45 e Main Menu page 41 e Deleting a Logical Drive page 47 e Controller Selection page 41 e Rebuilding a Logical Drive e Controller Information page 42 page 48 i Physica
137. ux 5 0 Installing Driver During New OS Installation 34 Installing Driver in an Existing System 34 Miracle Linux 3 0 4 0 Installing Driver During New OS Installation 35 Installing Driver in an Existing System 35 FreeBSD 5 4 5 5 6 0 6 1 Preparing a Driver CD 22 5 2 4 Cp eevee Gad au uon 36 Installing Driver During New OS Installation 36 Installing Driver in an Existing System 37 Detecting SuperTrak Disk Drives Leur 37 Chapter 4 SuperBuild Utility 39 Supe lak BIOS asse ert idus onte trap ipea ded Gees 39 Main Menu e EL 41 Controller Selecllolt 4 nex os qure Gok e d e d RU 41 Controller Information llle 42 Physical Drive Management cece eee eee ee 42 Physical Drive Information 0000 cece eee eee 43 Logical Drive Management 00000 eee eee eee 44 Displaying Logical Drives 0 0 eee eee 44 Creating a Logical Drive 00 ces 45 Deleting a Logical Drive 0 cee ee 47 DACKGIOUNG ACUMID Gs daa tad caw eed rd rc aed dic ue data 48 Rebuilding a Logical Drive lllllssnsn 48 Initializing a Logical Drive cece eee 50 Synchronizing a Logical Drive 0 00 ce eee eee 52 Migrating a Logical Drive cece 54 Logical Drive Problems elles 5
138. vailable while initialization is in progress Hot Spare Drive s A hot spare is a physical drive that is connected to the logical drive system but is not assigned as a member of the logical drive In the event of the failure of a drive within a functioning fault tolerant logical drive the hot spare is activated as a member of the logical drive to replace a drive that has failed SuperTrak will replace a failing physical drive in a logical drive with an unassigned drive if one is available The unassigned drive is not part of any logical drive Such a drive is called a hot spare drive There are two types e Global An unassigned physical drive available to any logical drive on the Host PC Dedicated An unassigned physical drive that can only be used by a specified logical drive The hot spare policy function lets you select whether a logical drive will access any unassigned physical drive or a designated drive in the event of physical drive failure See Logical Drive Rebuild on page 102 and Creating a Spare Drive on page 116 for information The SuperBuild utility does not support hot spare drives 133 SuperTrak EX8300 EX8350 User Manual The spare drive effectively takes the place of the failed drive and the RAID system immediately begins to rebuild data onto the drive When the rebuild is complete the logical drive is returned to fault tolerant status Maintaining a hot spare drive is a good precaution to protect y
139. ve the logical drive will rebuild automatically You must identify and replace the failed physical drive Critical The logical drive is operational but has lost its fault tolerance For RAID 1 5 and 10 the logical drive contains a failed physical drive RAID level 6 is critical when two physical drives have failed RAID level 6 is critical when three physical drives have failed If there is a hot spare drive the logical drive will rebuild automatically You must identify and replace the failed physical drive Offline The logical drive is no longer operational and the SuperBuild utility cannot rebuild it You must identify and replace the failed drive s Then you can create a new logical drive and copy your data to it from the last tape backup or other device For RAID 1 5 10 and 50 at least two or more physical drives in the logical drive have failed For RAID 6 four physical drives in the logical drive have failed For a RAID 0 or JBOD logical drive at least one physical drive has failed 40 Chapter 4 SuperBuild Utility Main Menu When the SuperTrak BIOS displays on your computer screen press Ctrl S to launch the SuperBuild utility and display the Main Menu SuperBuild ta Configuration Utility c 2005 Promise Technology Inc 4Main Menu Controller Selection Controller Information Physical Drive Management Logical Drive Management Background Activity Tle4a Havigate ENTER Enter SPACE Sele
140. ve View Infarmation Merge A Physical Drive Overview Drive Model Capacity Status ST34001 445 af 2 GB Functional ST38002345 7453 GB Functional 2138001345 74 53 GB Functional ST3800134 amp 5 74 53 GB Functional amp 4 Graphic View LI Drive on Part 1 37 27 GB L Drive on Port 2 74 53 GB LI Drive on Part 3 74 53 GB 111 73 GB LI Drive on Part 74 53 GB gps gn BB spare MT To access Physical Drive View click on the Physical Drive View icon in Tree View From this window you can click on the links to access information and functions of individual physical drives and use the Split and Merge feature Merge a Physical Drive The action of merging a physical drive reunites the two portions of a split drive back into a single physical drive 77 SuperTrak EX8300 EX8350 User Manual The Merge function is not available when either or both portions of the physical drive are assigned to a logical drive Physical Drive View Information Merge amp 4 Physical Drive List Select Port Ho Capacity Ci 2 74 53 GB Iv 3 74 53 GB EU To merge a physical drive Click on the Physical Drive View icon in Tree View Click on the Merge tab in Management View Check the box es to the left of the physical drive s you want to merge Click the Submit button pope Ie gt Click on a Physical Drive icon to see the results of your merge operation Physical Drive Information To access information about a
141. want to delete 96 Chapter 5 WebPAM 4 Click the Submit button 5 Inthe Confirmation box click the OK button 6 Inthe Warning box click the OK button The selected logical drive is deleted Logical Drive Information Logical Drive View provides a list of all logical drives currently on the Host PC To access Logical Drive View 1 Click on the Logical Drive View E icon in Tree View 2 Click on the Logical Drive E icon of the logical drive you want to see Logical Drive Information Information Settings Migration Rebuild Synchronization Initialization Activation amp 4 Basic Information Assigned Mame Logical Drive 1 RAID Level RAID 5 Sector Size 512 Bytes Stripe Size 64 KB Parity Count 2 Capacity 10 00 GB Status Functional Background Activity Idle amp 4 Graphic View LI Drive on Port 1 80 02 GB Assigned LD 1 1 LI Drive on Port 80 02 GB Assigned LD 1 2 79 35 GB LI Drive on Port3 80 02 GB Assigned LD 1 3 LI Drive on Port4 80 02 GB Assigned LD 1 4 79 35 GB mI gn PT Logical Drive 1 BB spare B i From this screen you can click on the links to access the Settings Migration Rebuild Synchronization Initialization and Activation features The features that apply to this logical drive have blue tabs Features that do not apply have grayed tabs 97 SuperTrak EX8300 EX8350 User Manual Logical Drive Settings Logical Drive Settings allows you to assign a name to a
142. will load support for the following mass storage devices The list will include SuperTrak EX8350 8300 tm Controller Note If you need to specify any additional devices to be installed do so at this time Once all devices are specified continue to the next step From the Windows Setup screen press the Enter Setup will now load all device files and then continue the Windows XP installation Note Check the readme file included with the downloaded driver files for instructions on installing the RAID Console Installing Driver in an Existing System After installing the SuperTrak card and rebooting your system Windows setup will show a Found New Hardware dialog box ds 2 CE E d E Insert the SuperTrak driver diskette in the A drive When the New Hardware Wizard appears select nstall from a list or specific location advanced and click Next Under Please choose your search and installation options select Don t search will choose the driver to install and click Next Under Select the device driver you want to install click Have Disk Under Install from Disk type A and click OK Under Select the device driver you want to install click Next If a warning about Windows Logo testing appears click Continue Anyway Under Completing the New Hardware Wizard click Finish If the New Hardware Wizard appears again close it 0 Click Yes to restart your PC 28 11 Chapter 3 Installing Software Drivers
143. y The length of time required depends on the size of the logical drive and other operations 49 SuperTrak EX8300 EX8350 User Manual Pause To pause the Rebuild 1 Inthe Main Menu highlight Background Activity and press Enter The Background Activity screen displays 2 Highlight the rebuilding logical drive and press the spacebar to mark it An asterisk appears at the left of the selected logical drive 3 Highlight Pause and press Enter 4 Press Y to confirm the pause The Status of the rebuilding logical drive changes to Paused Resume To resume the Rebuild 1 Inthe Main Menu highlight Background Activity and press Enter The Background Activity screen displays 2 Highlight Rebuild and press the spacebar to mark it An asterisk appears at the left of the selected logical drive 3 Highlight Rebuild and press Enter 4 Press Y to confirm the Rebuild The Status of the rebuilding logical drive changes to Running Initializing a Logical Drive When you create a logical drive and select Full Initialization the RAID controller writes zeros to the data and parity portions of the physical disk drives This action effectively erases all information that was on the physical drives When you initialize an existing logical drive you perform a synchronization and fix operation See Synchronizing a Logical Drive on page 52 This action is non destructive that is it does not erase any data or parity To initializ
144. y one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult Promise Technology Inc or an experienced radio orTV technician for help This device complies with Part 5 of the FCC Rules Operation is subject to the following conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Caution Only digital device equipment CERTIFIED CLASS B should be attached to this equipment and that must have shielded cables SuperTrak EX8300 EX8350 User Manual Contents Chapter 1 Introduction o ii kinRIE GER RI LRER REGE ex 1 About This Manuals 259 2 dte durer top d e aeo eos eg eoe 1 PrOGUCUOVELIVIOMW 3 51 d abc S CREE opa E A 2 WebPAM Management Software ellen 3 Operating System Support 20 0 cc ee eee 3 Browser SUDDOLT 1 25 vu RR ated danse VE alee Sb Geen 3 Chapter 2 Installalloli 2 vade bd EDU uhow indeed EE deus 5 medinm CM rrr 5 Installing the SuperTrak EX8300 Card 0 2005 6 Installing the SuperTrak EX8350 Card 002005 7 Installing the Physical Drives 0 000 eee eee eee 8 Creating a Logical Drive
145. ze Default e Volume label Enter your choice of name e Do not check Perform a quick format or Enable file and folder compression Review your selections and click Finish The New Partition Wizard will disappear while partitioning and formatting begin This process will take some time The Disk Management window displays the progress 151 SuperTrak EX8300 EX8350 User Manual L Computer Management Sele m Fie Action view Window Help e Ame Ag E Computer Management Local Volume Layout_ Type File System Status Capacity Free Space El H System Tools e c Partition Basic NTFS Healthy System 37 26 GB 25 92 GB f Event Viewer New Volume E Partition Basic NTFS Healthy 37 25 GB 37 18 GB Shared Folders Local Users and Groups Performance Logs and Alerts Device Manager E su Storage Removable Storage Disk Defragmenter Disk Management Services and Applications B amp PDisk 0 m R M Basic C 37 26 GB 37 26 GB NTFS Online Healthy System amp ppisk 1 pom I x Basic New Volume E 37 25 GB 37 25 GB NTFS Online Healthy gt lE Primary partition When formatting is complete your logical disk will appear as a hard drive in the Disk Management window above and the My Computer window below T My Computer File Edit View Favorites Tools Help Q Back d P Sea

EX8300, EX8350

Contents

Download Pdf Manuals

Related Search

Related Contents