CleanMax - Arbelsoft
Contents
1. PASSWORDS We use a password system to protect your security All passwords Initial Activation Passwords Store Infor mation Passwords Annual Passwords Monthly Pass words Update Passwords and Upgrade Passwords can conveniently be received or retrieved from our website SERVICES Customer Satisfaction is our top priority We have expe rienced a rapid growth in popularity due to customer referrals by those who were impressed with the qual ity reliability and promptness of our customer service Although our system has been designed to be ex tremely user friendly we would like to provide you ad equate resources so that you can become comfortable with using our products as quickly as possible Refer to our list of available downloads which are full of tools we have created to help our customers Our employees are always ready to assist you INITIAL TRAINING We provide free initial training for all of our customers where we can walk you through all the features of our program and make sure that you are comfortable with them e Help you customize your system so that it meets your demands e How to use every one of our features e How to set up your system e How to utilize and install hardware e Specialized training for multiple store operations SyncMax e Answers to your questions amp uncertainties e Instructions that have been tailored to your managers and other key personnel CUSTOMER CARE PLANS2. BENEFITS e Troubleshooting in case of technical difficulties via telephone or internet e Free software update and hardware supports and repair or replacement e Loan for major hardware computer monitor and printer is available for Gold or higher SILVER EDITION e Software update GOLD EDITION e Software amp Hardware support include labor PLATINUM EDITION e Same as Gold Edition for BackOffice System DIAMOND EDITION e Full Coverage include Labor amp Parts Replacement d THE WORLD LEADING RETAIL SOFTWARE ARBELSOFT 11 1 TAILORMAX Confident Choice for Professionals gt 8 www arbelsoft com SHOEMAX Se 454 M S 3 d FI F L NJ 07024 The Only POS System in the World ain St 3r r Fort Lee l A L I I N X Tel 877 939 1212 Fax 201 363 0505 The UNDROMAX T
3. Service Institute of America u tools that have been proven to ya highly efficient atl a grea ie cilitated managemen n bes a sight minimize ris profits 2 CLEANMAX WE UNDERSTAND DRY CLEANING MANAGEMENT OPERATIONS OUR MISSION CLEANMAX 2 WE UNDERSTAND DRYCLEANING OUR FEATURE HIGHLIGHTS OUR VALUES SERVICES SERVING OVER 2600 CLIENTS INTERNATIONALLY CLEANMAX 3 We Understand Dry Cleaning x VV Experience offers many important lessons espe cially when it comes to creating a product that can continuously service and improve your businesses During a time span now exceeding 2 decades of working in the dry cleaning sector John Parker has learned and devised ways in which to tackle problems that can arise in day to day management and operations To name a few these include but are not limited to preempting garment loss eliminating floating garments streamlining tagging rack assignments delivery processes Managing customer requests selecting accurate upcharges and order details heightening commu nication between the headquarters and its satellite stores managing garment sorting employee attendance and more After the very first version of CleanMax was launched in 2002 the program was tested and debugged but more significantly we were able to finesse our products from this trial period and address additional issues that one is likely to encounter as a business owner in
4. campaign Option of narrowing your target audience to a group of your choice Store Discounts Applying store discounts for specific peo ple groups categories or during special events for a set term Addresses amp Labels Cut costs by directly printing stored cus tomer addresses onto your brochures Never again do you have to waste time and energy manually affixing mailing la bels onto your brochures e Personalize your ticket style marketing flyers newsletters Coupons etc e Compatible with foreign currencies LaundroMax TailorMax e Apply any kind of tax l e GST PST VAT tax rate sales tax tax exemption etc LaundroMax TailorMax Store Store hours business hours Ticket message Security settings System Time Card Rack Assignment Cash Control Drop Screen Variation Customer Level Meter Ranking Setup Phone Number amp Address Setup Charge amp D C Prepayment discount Additional storage charge membership applications referral plan setup mileage plan setup store discount setup Ticket amp Tag Ticket format adjustment Extra ticket printing function THE WORLD LEADING RETAIL SOFTWARE ARBELSOFT HARDWARE Work Station Dell Desktop Computer 15 ELO Touch with or without MSR Star Invoice printer Posiflex Cash Drawer Office Touch Station Dell Desktop Computer 15 ElO Touch Screen Monitor Star Invoice Printer Brother or HP Report Printer Office Non Touch Station Dell Deskt
5. the dry cleaning industry Seven years later we can say that we are confident that our product will better your business because have continued to constantly innovate and improve our products every step along the way CO We are proud to have delivered powerful manage ment solutions to over 2600 businesses internation ally Most of all we value the lasting impact that we have created for our clients and the value we can create for your business with tools that have been proven to render highly efficient operations a greatly facilitated management pro cess increased oversight minimized risk and maximized profits At Arbelsoft our clients come first We will continue to uphold our firm dedication to you through constant innovation creation and improvement so that we can pro vide you with the best service possible Our dedication has attracted thousands of customers globally and we would love to serve you Come see what Arbelsoft is about and start experiencing the difference THE WORLD LEADING RETAIL SOFTWARE ARBELSOFT 3 OUR MISSION OUR STRENGTHS MANAGEMENT OPERATIONS OUR FEATURE HIGHLIGHTS OUR VALUES SERVICES CLEANMAX amp Se We Understand Dry Cleaning Greatly Facilitates Management CleanMax was designed to facilitate management for EVERY Drycleaning owner regardless of how many stores you operate In the retail industry two of greatest obstacles business own ers must Overcom
6. CLEANMAX e We Understand Dry Cleaning i N N y 4 N y vie i ArbelSoft www tC eanmax com The world leading retail softwares REV 0513 OUR MISSION OUR STRENGTHS r Arbelsoft has established S N Ce 200 yitself as a leading software firm specializing in the creation distribution and installa tion of POS Computer System packages and software that have been exclusively created for facilitating the opera tional management of drycleaning businesses shoe repair services Laundromats and Tailoring Services a K the CEO of Arbelsoft JO N Pa f e r has successfully oper ated numerous satellite stores in Manhattan for over 25 years His dedication to serving the industry can be reflect ed by the longevity and success of Tower Cleaners his cur rent drycleaning enterprise his membership in numerous industry associations and the countless number of innova tions he has conceived for creating a versatile product line that has improved a wide range of businesses worldwide Mr Parker is a Professional Member of the Drycleaning and Laundry Institute a Member of the Textile Care Allied Trades Association a Certifed Environmental Drycleaner and Certified Professional Drycleaner since 1999 and has served as a board member of the NIE Insurance Advisory Committee from 2004 2008 Arbelsoft is a Dell Registered Partner a Better Business Bureau Accredited Member with an A rating and a supplier member of the Shoe
7. business owners operating large scale businesses with multiple store locations SyncMax is a two way data transfer and communication sys tem for the remote operation of satellite locations The sys tem is a perfect complement for CleanMax and specifically allows for you to track the delivery status at each of your stores in order to prevent garment loss Multiple Store Management SyncMax uses real time streaming for all data and informa tion that passes through to the headquarters hence empow ering you with the ability to effectively amp collectively manage your business from any location SyncMax also supports mul tiple store garment sorting automation Businesses with mul tiple sales agents in different sectors such as leather cleaning rug amp carpet cleaning etc can especially benefit from SyncMax capabilities because the program allows for you to track em ployee data even as they are exiting or entering the plant or making drop offs at all different times The system promotes an effective business environment and provides invaluable insight into the day to day occurrences within your business such as employee attendance overdue tickets tickets ready by that day uncharged amounts void tickets credits issued collective c o d payment amounts the status of work in progress inventory and the number of adjusted payments Abnormal transactions will stand out at a glance at which point you can initiate firm management contro
8. cess Using these statistics the system also provides an easy automatic payroll calculator Secured Credit Card Processing PA DSS Validated Arbelsoft software credit card interface has been validated by Paypros since June 2010 as compliant under PA DSS 1 2 requirements that we meet their specifications and we are certifed for transaction on the Gateway Il interface The Gateway Il is a real time payment processing between mer chant s POS system and their processor By processing cus tomer s credit card via Paypros that is the most sophisticated program technology where system keeps CHD Card Holders Data for recurring billing process and user can easily switch to another processor unlike with Out System Tokenization You can leverage CleanMax LaundroMax TailorMax Shoe Max as tools to help you stay PCI compliant However there are important procedures and practices you must follow and emphasize across your organizational structure These guidelines should be followed both when you initially install the software and as you enter transactions with your customers and begin to gather a store of sensitive data so that you can safeguard confidential customer data Refer to the following sections as a guide to provide you with some general PCI security information tips and instructions on how to stay in accordance with PA DSS requirements as they relate to PCI and your specific responsibilities for meeting PCI DSS requiremen
9. e access rights you can preset for spe cific employees After each day CleanMax creates a closing statement that indicates sales statistics and any cash surpluses or deficits By keeping tabs on these closing statements daily you can properly assess the trend of your business volume and more importantly where when and under whose supervision cash deficits were created These security measures are an invaluable resource to prevent cash leakage and heighten transparency so that you can take action whenever you de tect inconsistencies or cash deficits By minimizing your risk while also preempting the other form of risk inventory loss you will be able to maximize the efficiency of your supervi sion and management capabilities Intersoftware Compatibility Cleanmax software is compatible with other Arbelsoft pro grams including LaundroMax TailorMax and or SyncMax for multiple stores So no matter what service in this sector that your business provides Arbelsoft products will be able to ac commodate your business needs TailorMax is a POS Computer System designed specifically for Tailoring amp Alteration businesses TailorMax goes a many steps farther than CleanMax in the extremely specialized nature of alteration categories TailorMax is constructed in 4 tiers that allow for you to really hone in on the details of each task you undertake providing clear direction enabling quick selection and facilitating your work pr
10. e are barriers to exercising strong inventory control and tight cash control Oftentimes it is not a lack of man agement skills that makes this hurdle more difficult but rather a condition that can be accredited to a lack of the proper tools and technology With CleanMax whether you are on site or op erating from home you can view real time details and indicat ing statistics of your business status for each location that you Accounts for the Complexities of your Business We understand that there a countless number of complexities that you must account for daily as a professional in the dry cleaning industry CleanMax is the only system on which tickets with garment type color amp patterns up to 24 colors amp 8 patterns upcharge press only and alteration options can be simultaneously processed and issued on the same screen with out going back and forth between several screens CleanMax also provides an option that lets you save customer preferences under their account so that these details can provide crystal clear direction for perfect task execution every time Customer satisfaction is the crux of any successful enterprise and Clean Max can help you achieve it CleanMax is not static Your business is constantly evolving and changing and a program that helps your business should be able to do the same thing This is why CleanMax is set up in three different levels of intricacy where the first level is ideal for smalle
11. ial care and attention to new users who are in the process of familiarizing them selves with our program Our program can enhance your business and we want you to be able to utilize the product to the fullest of its capabilities If you happen to have any additional questions about specific features or if you would like to learn more about a certain process we would be happy to give you live training www arbelsoft com support livetraining php e AssembleMax Installation Softwares Guide e Software Downloads e User Manual CleanMax Software Updates ShoeMax e Software Upgrades e Drivers for Arbelsoft Documents Forms Standard e Customer Setup info e Drivers for Compatible l ve Hardware e Credit application fee _ i AVAILABLE DOWNLOADS e PPI Processing Application e MPS Processing Application e Arbelsoft PCI DSS Imple mentation Guide Manuals Guides e Software Installation Guide e System Connection Guide e Maintenance Guide CUSTOMIZATION If there are any program requests spe cific to your business or some sort of feature that you would like that is not on the software you cur rently own we can create a custom made addition to any version of any Ar belsoft software you are currently using Simply contact us with the spe cifics of your request so that we can make sure your software is the most accommodating of your needs Support Hours 24 7 support except U S Major Holidays
12. l SYNCMaAx MULTI LOCATION MANAGEMENT SOLUTIONS 6 CLEANMAX WE UNDERSTAND DRY CLEANING Additionally you can view the status of all sales and pay ments and consolidate financial reports and statements for easy viewing or to make physical copies for future reference and or distribution Billing can be managed quickly and effectively through batch charge processing from anywhere in the world Data Security Back Office is a replication feature that safeguards and stores data from each of your satellite locations to a server computer while solving the problems associated with large scale garment sorting of multiple locations Back Office offers a quick tag rec ognition system where all information is transferred to a single server database quickly This allows for a secure storage of all business data and information such as tag information that transfers itself over to the server as they are scanned from vari ous store locations This allows for the system to rapidly process auto garment sorting recognition for all satellite locations with out compromising efficiency and speed no matter how many stores you May operate Absolute Inventory amp Cash Control CleanMax provides tight cash control with accurate and easy inventory tracking features closing statements and ac countability that allows for you to track sales statistics and cash flows between every employee shift Furthermore the program offers secur
13. ll of CleanMax s security functions will increase employee productivity While creating a business environment of trans parent and efficient operations CleanMax ticketing functions achieve a level of depth and precision that no other product can provide This is an asset that will prevent your employees from making incorrect over generalized or undervalued upcharges that do not align with your expenses CleanMax will maximize your profits with less work i y 7 z e Wi i l n r Pia i A p a 7 k BETTER BUSINESSES OUR STRENGTHS Promotes Highly Efficient Operations One thing any business could benefit from is finding ways to save time wherever possible so that its employees can allocate their time into more profitable and efficient operations Clean Max computerizes a majority of processes that would have been performed manually otherwise such as issuing tag numbers determining the quickest delivery routes and processing tick ets CleanMax can recognize all barcode tags and automatically aligns garments to its proper ticket The sorting system greatly saves time and manpower and prevents garments from being mixed up or misplaced The system capacity is adaptable to all business requirements CleanMax incorporates the latest technology and offers a built in interface to systems with or without conveyor systems soft start conveyor kiosk type sorting respectively for easy garment so
14. ocess You can also leave yourself detailed messages to accompany altera tion requests so that you can provide further direction for both you and your employees and ensure that your custom ers are satished with your work The 1st tier allows for you to select the garment type The 2nd tier indicates the task spe cialization with 10 preloaded categories including Buttom Hem Lining Seam Sleeve Tape Waist etc which can be also be expanded to encompass an unlimited number of special izations The 3rd tier lists various subcategories under each task specialization which also be expanded without bounds Finally the 4th tier is an upcharge function which takes into consideration the material the silhouette the details and the complexity of the garment being handled TailorMax stream lines the process of selecting the correct and most precise upcharges both quickly and effortlessly Employee Attendance amp Payroll Control Control and manage your employee attendance with a feature that accurately tracks employee attendance with a Clock n and Clock Out system CleanMax can issue unique 3 digit passwords for each of your employees which they can use for checking in and checking out on each work day CleanMax is also compatible with a magnetic strip card that your employ ees can scan or a finger print reader that your employees can simply place their finger on the device for a super fast Clock in and Clock out pro
15. op Computer 19 Flat Screen LCD Monitor Brother or HP Report Printer SyncMax Multi Store Management Multiple Store Server for Data Replication Up to 24 Satellite stores Dell Power Edge R510 Server Intel Xeon X5650 2 66 GHz 12GB RAM with 2008 MS SQL db Up to 48 Satellite stores Dell Power Edge R710 Server Intel Xeon X5672 3 20 GHz 24GB RAM with 2008 MS SOL db Up to 96 Satellite stores Dell Power Edge R810 Server 2x Intel Xeon E7 8837 2 67 GHz 32GB RAM with 2008 MS SOL db Peripherals Printers e Star TSP143 Thermal Invoice printer e Star TM U220 Printer for Dry Clean Tag e Zebra LP 2824 ShoeMax Tag e Zebra TLP 2824 Heat Seal for Auto Garment Sorting e Zebra GX430T Barcode for Auto Garment Sorting Scanners e Metrologic MS 9540 Invoice Scan e Metrologic MK 3780 UPC Code Scan e Datalogic Quickscan Invoice Inventory Rack Assign Delivery Out e Symbol DS3508 DS3578 Same as Above Others Scale CAS A amp D Mettler Toledo Customer Pole Display Logic Control Sorting Conveyor Railex Heat Seal Press Hortronix STX6 9 OUR MISSION OUR STRENGTHS MANAGEMENT OPERATION OUR FEATURE HIGHLIGHTS OUR VALUES SERVICES We Understand Dry Cleaning CLEANMAX e OUR VALUES At Arbelsoft our clients interests come first We strive to estab lish a successful precedent in everything that we do so that we can ensure that we provide you with the best products and ser VICES We p
16. r stores where owners interact face to face with walk in custom ers and the third level which supports larger scale enterprises ee PPPS S OOOH OOO E OEE HEED OD EEO EEE DEDEDE EO EEE DED E EEE EE SEH ELE OE LESS ED EO DESEO DED E EES EES OODLE OSES ES ODEO EELS Eg SECURITY e Portable amp Remote Hosting Backup e Back Office Data Replication e CleanMax Only Screen Laundromax Tailormax as well Blocks off all other programs for virus protection e No System Down NSD Feature Secondary operating systems can immediate function upon primary OS corruption or failure e Biometric Recognition Absolute Cash Control e Credit Card Encryption to protect customer data e Set employee specific cash register access rights Dual Cash Drawer Control Feature e Whole or independent closing by an employee or shifts e RFID Technology 4 CLEANMAX WE UNDERSTAND DRY CLEANING own monitor activity Communicate with any of your employ ees through our internal e mail system and diagnose problems as they occur To name a few these include the current volume of sales employee attendance employee payrolls payment sta tuses reports cash flows tickets ready by that day overdue tick ets uncharged amounts void tickets and credits issued Clean Max also offers a solution to managing your bills via integrated credit card processing for quick and simple batch charge processing Once you introduce CleanMax to your business it can become
17. ride the professional quality of our work We promote an organizational culture that emphasizes the importance of the quality of our relationships with clients and not the quantity of relationships bridged By fostering these values in every em ployee we hire into our company we are confident that success and customer satisfaction will continue to follow us as a firm Our primary assets consist of our human resources and our reputation If we diminish the quality of the first asset we are CLEANMAX 2e WE UNDERSTAND DRYCLEANING undermining our reputation as a whole We will never compro mise the quality of our employee credentials Therefore for every employee that we do invite to join our team we place a high level of trust in their intelligence competency and expertise and that they will always act in your best interest We encourage our employees to constantly initiate creative and innovative new solutions for you especially as newer forms of technology that can improve our software become available You will always be the first to enjoy our new innovations and software updates because we want our products to enhance your business to the fullest of its capabilities 10 CLEANMAX WE UNDERSTAND DRY CLEANING LIVE TRAINING Arbelsoft products are very user friendly and our custom ers have found is extremely quick and easy to accustom themselves to using its features However we are always there for our clients and pay spec
18. rs without having to create extraneous customer accounts in circumstances that the customer declines the estimated price Once the customer accepts the price the account can thereafter be created and all quote details will automatically be trans ferred over to the newly created account Quick Selection Split or Standard Ticket Printing The Automatic split feature simultaneously prints one ticket and one tag for each gar ment The customer ticket will always be consolidated as a single ticket Auto Recognition of All Customers Customer Evaluation Customer Alert and Memo Functions Customer Transaction History View Ticket Status at a glance Brands Material Instant memos Hold or Future price for uncertain charges Useful Report FUNCTIONS Accurate reports with 3 dimensional bar amp pie graphs Print mail e mail distribute or retain for your personal records e Sales Numerous Pickup Options e Partial pickup amp Partial Payment e Partial Pickup amp Full Payment e Pick up without payment e Pickup with Credits e Pickup with Adjustments e Multiple Payment within the same Screen Sree lax tS 01 2111191 foo e a Te Ba e Counter e Customer Data e Customer Ranking Indicator e Drop offs amp Pickups e Customer Tickets e Prices Unlimited Price Setups e Employee Attendance amp Payroll e Daily Closing Reports e Consolidated sales reports for multiple s
19. rting and direct control at a greatly economical cost Clean Max can also be interfaced with systems such as those provided by Metal Progetti White Conveyor HMC Solutions amp IOWA Sys tems POPS OO OSH O HEH EEE EEEEEEEEE EE EEE OE SESESEE SEO ESSE ES EOESEEEEOE DEDEDE OESEOES SEES OSES EEEEHEDEDED SEED OSES SEED DESEO OOg FACILITY e Sleek and Compact 15 ELO Touch Screen Monitor e Compact Software Design Handle numerous complex tasks on a single screen without volleying between screens e Simultaneous execution of customer orders and sales of consumer goods e One Consolidated Customer Ticket Always e Prints customer ticket store ticket amp barcode stickers for inventory in one step e Integrated Credit Card Processing e Quick Inventory Scanning UPC Codes or create your own SKU stickers directly e Quick Scan Inventory Locator e Quick Info View key statistics of your current business status from any location e Job Progress Tracker Employee Efficiency Monitor Pending Tasks List e Double Confirmation for Route delivery service e Hide Rack location function e Integrated Caller ID Feature THE WORLD LEADING RETAIL SOFTWARE ARBELSOFT 5 OUR MISSION OUR STRENGTHS MANAGEMENT OPERATIONS OUR FEATURE HIGHLIGHTS OUR VALUES SERVICES CLEANMAX 2 We Understand Dry Cleaning Gain Strict Oversight Bk Multiple Store Management Solution The SyncMax software is ideal for
20. tores Extensive Marketing Tools Coupons Arbelsoft offers various types of cou pons for any occasion such as a holiday discounts an anniversary sale etc Addi tionally coupons can be applied for spe cific terms or by any percentage that you would like Coupons can also be applied or printed out while issuing a ticket Most Valuable Customer Search Our customer revenue level indicator amp ranking feature allows for you to easily identify your most valuable customers The feature uses color codes and blocks symbolizing a default 50 a month per block You can customize the value of each block view more detailed customer Flexibility amp Customization e Add an unlimited number of subcat egories for the most accurate inventory descriptions e Supports Drive Thru Hotel Valet Rug Leather Wholesaler amp Insurance Restora tion Services e Supports Piece amp Lot Systems Manual Auto Tag Assignment Pre and Post Assignment e Can be used in combination with Syn cMax and or LaundroMax and TailorMax e Easily adjustable amp customizable price setups e System Level Controller Simple Inter mediate Advanced e Set employee specific access rights information or compare their value rank ing to other customers E mail Linked to the report feature Publish fully customizable notifications coupons let ters guides greetings reports etc to your customers in order to further your mar keting
21. ts THE WORLD LEADING RETAIL SOFTWARE ARBELSOFT 7 OUR MISSION OUR STRENGTHS MANAGEMENT OPERATION OUR FEATURE HIGHLIGHTS OUR VALUES SERVICES CLEANMAX e We Understand Dry Cleaning SOFTWARE CleanMax Standard Full SyncMax Back Office Replication Other Software e ShoeMax e LaundroMax e TailorMax e Integrated Credit Card processing e MPS Mercury payment system Pri Payinent Pr cessing linc e PC Charge Optional Features e Pin Pad for Debit Card e Caller ID e Auto Dialer e PC Camera e Customer Pole display e Finger Print Reader e Signature Pad e Credit Card Readers RELIABILITY e Durable Hardware from entrusted Brands Dell Microsoft ELO Star Zebra Motorola Metrologic Datalogic WASP Honeywell DigitalPersona Verifone Logitec e Rapid responsive and durable software construction e Secure tracking functions for every transaction e Accurate Closing Statements amp Sales Summary e Flexibility amp Customization Match any size amp processing e Microsoft SOL database e Data replication for consolidated report e Portable and remote hosting backup e Credit Card data encryption e LaundroMax only screen for virus protection amp prohibited date change e Real time data streaming for multiple store management 8 CLEANMAX WE UNDERSTAND DRY CLEANING Quote Accou nt Allows for you to make price estimations for new cus tome
22. your most useful aide manager and consultant for handling pick up and deliveries and account receivable func tions All Arbelsoft products are compatible with one another so if your business supports both drycleaning and tailoring servic es you can take advantage of both in a consolidated interface CleanMax also supports automatic tag assignments pre or post assignments and both the Piece and Lot System CleanMax pro vides a lot of accountability and oversight over your cash flow and your inventory The program has a miss ing ticket search feature and a missing items feature which compiles a list of missing tickets and items imme diately after scanning so that you can track these garments down and minimize your busi ness risk i A Maximizes Profits Time is money Losses cost money and potentially your rep utation Extraneous supplies cost money Operational inef ficiencies cost money Inaccurate upcharges cost money All of these factors may be chipping away at your bot tom line Our customers have reported anywhere from a 15 20 increase in profits after using our products We ll tell you where these cost cuts and increases are coming from CleanMax offers an extremely safe inventory control and total inventory traceability to pre vent losses cash control to prevent theft and the ability to diagnose when where and un der whose supervision cash deficits have oc curred A
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