Collateral Headquarters User Manual
Contents
1. 20110907 0018 Service Automated Review Address 355 MAIN ST WASHINGTON DISTRICT OF COLUMBIA DC 20016 Borrower Appraised Value Correspondent Price Correspondent Second National Bank A Sales Price 0 00 Channel Loan Officer Broker Kagan Coughlin Loan Amount 0 00 Sub Loan Type Due to Correspondent Due From Service Provider Government Case Number Reviewer Inspection Date 22 2012 FNC Inc All Rights Reserved Workspace Directly under the Order Summary is the Workspace The Workspace consists of four different working pages Loan Information Associated Files Log and Message and UCDP An explanation of each working page can be found within the Working with Orders section of this manual Loan Information Associated Files Log and Message UCDP Loan Information Correspondent Loan Number 1234567 Loan Purpose Borrower First Name Loan Amount select one 0 00 Owner Estimated Value 0 00 Government Case Number T High Value Property Save Investor Loan Number Sub Loan Type select one E 1004 Mc Required Borrower Last Name Sales Price 0 00 23 2012 FNC Inc All Rights Reserved Status Definitions CHQ is a status based system The status of an order indicates at what point in the CHQ process the order is currently in2. GAAR results 56 2012 FNC Inc All Rights Reserved Example of Appraisal Score Report GAAR Version 5 0 Subject Property Address City State Zip Value Appraisal Date Appraiser Name Appraiser Lic FNC C S 024 01 FNC C S 027 01 FNC R IMP 043 01 FNC R SCA 006 01 FNC R SCA 243 02 FNC R SCA 252 01 FNC R SCA 252 01 FNC R SCA 252 01 FNC R SCA 252 01 FNC R SCA 252 02 FNC C SCA 348 01 FNC C SCA 348 01 FNC C SCA 351 01 GAAR External FNC EXT N 012 01 FNC EXT SCA 219 02 FNC EXT SCA 219 03 FNC EXT SCA 228 02 FNC EXT SCA 237 01 Collateral DAMA Se Data and Analytics for the Real Estate Industry 1473 PEARL RD Sq Ft CLEVELAND OH 44109 Year Built Gary Paschall Census Tract 0024 02 FNC C RECDATE 000 02 Appraisal Score ere 574 Score Key The higher the score the higher the recommendation O 100 200 300 400 500 600 700 800 900 1000 L a oe oo ee r piu it dui Subject Property Bedrooms Full Baths Form Type 1004 Failed Rule Description Specific Zoning Classification Field noted as AG Zoning Description Field noted as Agricultural Residential Foundation Basement FULL BASEMENT or PARTIAL BASEMENT box is checked and more than 1 of the first 3 comparables contains upward adjustment for BASEMENT AND FINISHED ROOMS BELOW GRADE There are COMPARABLE PROPERTIES CURRENTLY OFFERED FOR SALE in the subject neighborhood ranging in pr
3. External Data Series This set of rules supplements GAAR by bringing in external sources of data The focus of this module is to provide additional market information about the subject property and its neighborhood For example the subject property s gross living area as reported in the appraisal is checked against public records A market based price trend and momentum analysis is also provided to identify declining trends FHA Series The FHA series automatically reviews each appraisal checking for FHA s minimal property standards All FHA appraisals must undergo manual review The FHA GAAR series accommodates the process by providing the reviewer with alerts based on the automated review The FHA rules search the appraisal for certain keywords that may indicate a problem and if any red flags are found an alert is issued UAD Series The UAD Uniform Appraisal Dataset is a collection of very specific instructions for how to fill out an appraisal form Since the instructions are consistent and all appraisers are required to follow them explicitly underwriters will see uniform terms terminology and descriptions in the appraisals The GAAR engine includes Compliance rules to check appraisal conformance to these UAD requirements The goal is to make sure the appraiser has completed the form properly such that when an appraisal is subsequently processed by your systems and submitted to the UCDP that no UAD issues are present
4. Broker Kagan Coughlin Loan Amount 0 00 Sub Loan Type Due to Correspondent Due From Service Provider Government Case Number Reviewer Inspection Date Loan Information Associated Files Log and Message Business Unit Y Submit to Freddie Freddie Seller Service Number 999999999 45674567 2011AGOBSNTGKLGP58MD UCDP ID 110065C616 150003 Freddie Status 150083 10 11 2011 11 32 54 AM 10 11 2011 11 36 32 AM Exception ERROR 200004 Duplicate submission a a submission has already been received for FNC Test loan 123456789 If you E wish to make a correction you must reference DocumentFileldentifier 48 2012 FNC Inc All Rights Reserved A Manual Override 1 Click the Manual Override link located at the bottom of the UCDP page Loan Number 45674567 Subhmiccina Th 2611AGOBSNTEKLGPSBMO IKDP TD 1180050616 Fannie Status 1566883 Freddie Status 159883 RecentSubmisson 14 11 2011 11 32 54 AM Recent Finding 16 11 2811 11 36 32 AM Gateway Status Exception Manual Ovarrid ManualUverideRequired Cateway Note Summary Report oe 2 The UCDP Gateway window will open 3 Use the drop down arrow to select the appropriate Override Reason 4 Enter any Comments 5 Click the Submit button s Override Windows Internet OR E https uat fncinc com ucdp Submission Override 2011AGOBSNTGKLGP58 Y 42 x S Bing File Edit View Favorites Tools Help FIVE _UCDP G
5. E Click the reply icon to send a reply to the received message F Click the edit button to change the status of the message from new to read G Mark the Show system messages checkbox to view all system generated messages Prink Cur enl Vew Fram Sul Du ID Service Type Pusl Dale Edit jet j j Jare Smith B j approved 20101124 1242 1 1004 JRAR 11 24 2010 12 05 15 PM F Compose Mew Message A 44 2012 FNC Inc All Rights Reserved To Compose a New Message 1 Click Compose New Message Loan Information Associated Files Log and Message UCDP E Show all messages in same folder C Show system messages Print Current View Jane smith approved 20101124 1242 1 1004 URAR 11 24 2010 12 05 19 PM _ Compose New Message 2 Enter a Subject and Body 3 Click Save Note Before clicking Save to send the message you can check your spelling by clicking the Check Spelling link or you can mark the message for a follow up red flag by selecting the Follow up required checkbox Compose New Message From Jane Smith Loan 123456 Document ID 20101124 1242 1 Subject order recertification Message Body Please order a recertifictation on this loan Thank you 2 57 4000 X Mark As New oliow up required Lg Service Provider Customer No Access Check Spelling 45 2012 FNC Inc All Rights Reserved UCDP The UCDP page will display the Business Unit number
6. EXCEPTION PROCESSOR 3 O EXCEPTION REVIEWER Internet Protected Mode On 10 2012 FNC Inc All Rights Reserved After completing the new loan officer broker setup click the RETURN TO Correspondent link under the Basic Information page to go back and continue adding users or editing users in the current correspondent gt rders User Management Administration Logout 6 Manage Subordinate Users Basic Information Access Control Level Email Alerts RETURN TO Correspondent Create accounts for your Loan Officers Brokers by entering their contact information and selecting their user names They will receive confirmation e mails with temporary login information and instructions to begin using their account You may disable an account at any time by clicking Disable General Information Loan Officer Id First Name LastName User Name Ebi mo iii L Rones Suffix O Email Address bp Notes 11 O 2012 FNC Inc All Rights Reserved Edit an Existing Loan Officer Broker 1 Click the User Management menu 2 Select Manage Subordinate Users 3 The Correspondent page will open 4 Locate the appropriate loan officer broker the Edit button 7 Collateral Headquarters Windows Internet Explorer OU https collateralhq fncinc com default aspx pageld entrytop v 2 49 x S Bing i File Edit View Favorites Tools Help
7. Fannie Seller Service number and or Freddie Seller Service Number as well as the results success or failure of the appraisal product upload to UCDP Click the Summary Report link at the bottom of the page to view a summary of the upload In the case of a failure the Summary Report will provide further details on why the upload was not successful When the upload is successful the status of the order will be Exception Reviewer and the appropriate SSR s will be available under the Associated Files page When the upload fails the status of the order will be Exception UCDP If there is a failure the UCDP page will display the cause of the failure and can then be used to manually override the exception or a corrected file can be re submitted under the Associated Files page The UCDP page is available to those users who have been given access within their individual user profile If you do not see this page any UCDP issues will be handled by the correspondent To be granted access to the UCDP page contact your system administrator Note The UCDP page screen shot below represents a successful file upload Loan Information Associated Files Log and Message UCPD Business Unit ZPT85626 Y Submit to Fannie Y Submit to Freddie Fannie Seller Service Number Freddie Seller Service Number 275410004 999999999 Save Changes Refresh UCDP Info Loan Number 7715
8. The statuses highlighted in all bold print are the statuses that will be seen used most often Accepted Approved As Is Approved With Conditions Assigned to Provider Auto Assign Reviewer Cancelled By Request Cancel Pending Cancelled Duplicate Request Cancelled General Cancelled Refund Due Cancelled With Fee Declined Draft Not Acceptable Draft Received From Provider Escalated Review The service provider has accepted the assignment This will occur automatically when service providers accept the assignment on AppraisalPort or InspectionPort The received product has been reviewed and the reviewer decision of Acceptable has been selected The product is approved and values are now available for viewing by the Customer The received product has been reviewed and the reviewer decision of Acceptable with Minor Defects has been selected The product is approved and values are now available for viewing by the Customer The order has been assigned to the service provider either automatically or manually but not yet accepted or rejected by the service provider The valuation product has been received and GAAR has run The order is ready to be auto assigned by the system or manually assigned to a reviewer A processor should select this status if he she receives notification to cancel the order A CHQ user can manually place the order in this status when waiting on confirmation to off
9. EXCEPTION REVIEWER Automated Review 9 12 2011 9 49 30 AM EXCEPTION REVIEWER Automated Review 9 26 2011 11 57 29 AM trsfiiaying page 10f 1 items 1 to 4of4 am E Past Due or Due Today from Service Provider E Due Tomorrow from Service Provider E Selected Order Locked By Kagan Coughlin 9 26 2011 12 24 58 PM 8 Doc Status EXCEPTION REVIEWER Correspondent Loan Number 77157715 Doc ID 20110926 0006 1 Folder 20110926 0006 Service Automated Review Address 123 WESTBURY CIR OXFORD LAFAYETTE MS 38655 Borrower Appraised Value Correspondent Price Correspondent Second National Bank Sales Price 0 00 Channet Loan Officer Broker Kagan Coughlin Loan Amount 0 00 Sub Loan Type Due to Correspondent Due From Service Provider Government Case Number Reviewer Inspection Date Loan Information Associated Files Log and Message UCDP Internet Protected Mode On 38 2012 FNC Inc All Rights Reserved Working with Orders The following pages provide a brief explanation of each working page for an order and what information can be accessed within each page Loan Information The Loan Information page contains details about the order including correspondent loan number and investor loan number If any changes need to be made to the information listed here simply type directly into the appropriate field and click the Save button Note The only information that cannot be updated o
10. LA Collateral J HQ Headquarters Support Manage Subordinate Users Basic Information Exdusiol ervice Provider List Ora Pk l CORRESPONDENT NAME SECOND NATIONAL BANK g 11186 Correspondent Name Correspondent ID Add Loan Officer Broker Second National Bank Branch Number Parent Group 4 sd Chase Correspondent 5 Address 1 EEE Internet Protected Mode On 12 2012 FNC Inc All Rights Reserved 5 The selected loan officer broker will open Make the needed edits or additions and click the Save button Collateral Headquarters Windows Internet Explorer A Collateral Headquarters Support Manage Subordinate Users Basic Information Access Control Level Email Alerts 5 RETURN TO Correspondent LoginEnable Disable Create accounts for your Loan Officer Brokers by entering their contact information and selecting their user names They will receive confirmation e mails with temporary User Name kChaseCustomer eee S E s a Loan Officer Broker Id 2 First Name MI LastName kChaseCustomer Kagan Coughlin Customer Suffix O Email Address kcoughlin fncinc com Notes Internet Protected Mode On 13 2012 FNC Inc All Rights Reserved System Basics Logging In Before logging in for the first time you will receive an email from Collateral Headquarters containing your production URL web address User Name and a temporary passw
11. MAIN ST WASHINGTON DISTRICT OF COLUMBIA DC 20016 Borrower Appraised Value Correspondent Price Correspondent Second National Bank Sales Price 0 00 Channel Loan Officer Broker Kagan Coughlin Loan Amount 0 00 Due to Correspondent Due From Service Provider Reviewer Inspection Date Loan Information Associated Files Log and Message UCDP Correspondent Loan Number Borrower First Name Borrower Last Name 1234567 Cc J C4 Loan Amount Sales Price Owner Estimated Value Investor Loan Number Ec Ld Government Case Number Sub Loan Type High Value Property 1004 MC Required 21 2012 FNC Inc All Rights Reserved Order Summary At the top of the order screen is the Order Summary section It contains a summary of order details always in view while working within an order A General information about the order including the correspondent loan number and property address can be found within the Order Summary B Order Status can be found at the top of the Order Summary in bold print C The Order Locked By section will list the CHQ user who currently has the order opened and locked The locked by user is the only person who is able to save any changes made to the order D Click the Close Order button to close the order screen Order Locked By Kagan Coughlin 9 26 2011 11 19 37 AM C Doc Status EXCEPTION REVIEWER B Correspondent Loan Number 1234567 Doc ID 20110907 0018 1 Folder
12. REVIEWER Correspondent Loan Number 77157715 Doc ID 20110926 0006 1 Folder 20110926 0006 Service Automated Review Address 123 WESTBURY CIR OXFORD LAFAYETTE MS 38655 Borrower Appraised Value Correspondent Price Correspondent Second National Bank Sales Price 0 00 Channel Loan Officer Broker Kagan Coughlin Loan Amount 0 00 Sub Loan Type Due to Correspondent Due From Service Provider Government Case Number Reviewer Inspection Date Loan Information Associated Files Log and Message UcDP Internet Protected Mode On 36 2012 FNC Inc All Rights Reserved My Orders The My Orders search menu is a status search that will search for orders associated with the loan officer My Orders also provides the ability to search for orders that have new messages and or follow ups 1 Click the Orders menu 2 Select Search 3 The My Orders search will open on the CHQ screen 4 Select the status statuses for the orders you wish to search for Note Click the Select All button to select all statuses at once and return all orders you have created Note To search for orders that have a new message and or a follow up mark the checkbox es at the bottom of the page 5 Click Search ec Collateral Headquarters Windows Internet Explorer CULO APA ay Simple Tool leadau 12 Simple Tool Auto Sync Research My Orders Status Select f Deselect All E ACCEPTED T E
13. https S Bing 3 Py File Edit View Favorites Tools Help iy Favorites Collateral Headquarters collateralhq fncinc com default aspx pageld v 4 X Es HQ o EE One Simple Tool Support Change Password User Name jsmith Old Password New Password Confirm New Password Peeve J cone 2 Internet Protected Mode On 58 2012 FNC Inc All Rights Reserved 7 A message will pop up indicating you have successfully changed your password Click the OK button Windows Internet Explorer A Password reset successfully Support FNC s Customer Support department is available to help with any questions you have concerning CHQ Here s how to reach them Monday through Friday 7 00 AM to 7 00 PM CST Phone 1 888 963 3330 Email support fncinc com 59 2012 FNC Inc All Rights Reserved
14. iii LA LOGGING Meio ihe tits Abed ie aie A E alee See lt vet A ees 14 Change Temporary PaSSWOMK c cccccccscccsssccssccsseeccseccseeecsesceesesesceeesseeceesnsescesessseecneesseeenenneaa 16 CHO Menu Toolbar ocio ai 19 Search Results a A aa 20 Order Screen A O 21 Order SUMMARY a A AAA aida 22 O 23 Status DefINICIONS iia daa Create a New Orde r ssssssssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn O Create a New Order for RevieW ccccccccononncannoannnnnnnnonononccononnnnanononnnnn nn nono nonannn ora nnnnn nn nn nnnnnccncnn 26 Upload an Appraisal ProdUCt oooocoocccncccionnconncoonnconncnonnnonncnonnnnrnconn nono ncnnn non n nc nn non n ono aia as 28 Search for OrdeFS 00cmcccconoconnconnncnnnca nan rr nara nn dE By Loan Number atte 31 By Property ACCIress cccccscccsscssssesssesssseessessessssessessessesensseasesseesenscseeesaeseaseseesecressnssensessnaars 34 My Orders a it id 37 Working with 0 ge eran 1 E A aaa Ta 39 Associated Files ea a a e aaa aaae ia iaat 40 Open File 20 08 nara aie nee eho a cna Sie a alin a a 40 Print e e tos ized inc de adel Pe inn in es cel ls la 41 Email Eller ta tdt Ll 43 A NE 44 Compose Message coins id dad 45 Exception UCD Picnic 48 MELIA bac devised eeadeveletesdataadeseatectete 49 Submit Corrected Appraisal ProdUCt oococnoccnocococccconncoonononnconnconnncnn ccoo nnonnnconn ccoo ncnn cnn 50 GAAR Vi Wenn ea o lla EEA 55 A
15. loan officer broker Refer to the table on the next page for a detailed description of each attribute Mark the appropriate checkboxes and click the Save button at the bottom of the screen F 6 Collateral lradquartess Windows Internet Explorer O T gt El hitps cliercname frcems corr SSS File Edit View Favorites Tool Help gig Favorites Collateral Headquarters a Collateral Sh e Tas HQ Headquorters One Simple Tool select the appropnate level of access for each of your Loan Officer Brokers Descriptions for each access level are listed below l IOAN OFFICER BROKER KAGAN COUGHI TN CUSTOMER Eroker Sroker Rights Create User Ability to create subordinate users Lean Officer 3osic Loan Officer ight Create Automated Review Read Only Ability co create new autemated review orders Read only acosse to orders assigned to tre oan Officer Inan Officer Supervisor Spstomer level kased rights Create Orde Ability To Create New Orders UCDP Ability 20 modify FNC UCCP Panel Upbad Appraisal Hle Ability so upload and view Asprasel Hles and Automated Keview results FPs2sseee0 Intemet Protected Mode On far 10 8 2012 FNC Inc All Rights Reserved Access Control Level Description Broker Provides the user access to the order form search module and limited view of an order Brokers can add government case numbers to an FHA order mess
16. menu 4 Select By Correspondent Loan Number Collateral Headquarters Windows Internet Explorer B 7 es IO E https www collateralhq com Blix 5 Bing DE File Edit View Favorites Tools Help dz Favorites G Collateral Headquarters ES r HQ a Me Simple Tool Auto Sync Research Status Y By Property Address Select Deselect All By Service Y ACCEPTED By Status Due Toda E APPROVED A i Due Tomorrow Fl APPROVED El ASSIGNED TO F By Government Case Number Y AUTO ASSIGN REVIEWER E CANCEL PENDING INCOMING NEW E CANCELLED BY REQUEST ON HOLD Past Due E CANCELLED DUPLICATE REQUEST PROVIDER ACCEPTS W CONDITION E CANCELLED GENERAL READY FOR REVIEW F CANCELLED REFUND DUE Y REJECTED ONLINE BY PROVIDER T CANCELLED WITH FEE REJECTED NO PROVIDER RESPONSE E orders with New Messages El Orders with Messages marked as Follow Up Orders with New Messages or Messages marked as Follow Up javascript _doPostBack corderloMyOrdersConfigSsearchMenu corderloMyOrde Internet Protected Mode On 31 2012 FNC Inc All Rights Reserved 5 Enter the correspondent loan number of the order being searched for 6 Click the Search button r Collateral Headquarters Windows Internet Explorer File Edit View Favorites Tools Help de Favorites 8 Collateral Headquarter
17. source s used offering price s and date s According to MLS records and an owner interview there have been no offerings of the subject within the prior 12 months Is there any financial assistance loan charges sale concessions gift or downpayment assistance etc to be paid by any party on behalf of the borrower Dres Mno If Yes report the total dollar amount and describe the items to be paid Note Race and the racial composition of the neighborhood are not appraisal factors table L One Unit 80 Vin Bsisnce Jover Suppty 2 4 Unit O Marketing Time unser 3 mths mths Dover 6 mths 200 Multi Family 0 Lomemsrrial A 9 Internet 55 2012 FNC Inc All Rights Reserved 100 v Appraisal Score What is the Appraisal Score The Appraisal Score is an automated collateral underwriting tool that is based on weighted Generally Accepted Appraisal Rules GAAR The Appraisal Score scores appraisals on a range of O to 1000 where 1000 is best The score is intended to allow lenders to preset a risk threshold score to determine the follow up action required if any The Appraisal Score is calculated once the appraisal has been run through GAAR Available Appraisal Forms for Appraisal Score Fannie Mae 1004 Freddie Mac 70 Uniform Residential Appraisal Report URAR March 2005 Fannie Mae 1004C Freddie Mac 70B Manufactured Home Appraisal Report March 2005 Fannie Mae 2055 Freddie Mac 2055 Exterior Only
18. used to set up a loan officer broker to receive email alerts outside of CHQ based on certain events within the system Email alerts can be generated and sent to a loan officer broker based on order status changes when an inspection date is set and when there is a new message received for an order Mark the appropriate checkboxes for the events you wish the loan officer broker to receive email alerts for Click the Save button Note Use the Select Deselect All button to check or uncheck all options at the same time m AS Collateral Headquarters Windows Internet Explorer A Collateral 7 HQ Headquarters 79 2 MP Manage Subordinate Users Basic Information Access Control Level Send e mail notifications to users for specific order milestones Check the box for any combination of events below and this user will receive an email notice when an order they are assigned to reaches any of these markers Select Status Non Status Alerts E inspection date has been set ACCEPTED M New message has been received A APPROVED AS IS APPROVED WITH CONDITIONS ASSIGNED TO PROVIDER CANCEL PENDING a El CANCELLED BY REQUEST CANCELLED DUPLICATE REQUEST CANCELLED GENERAL CANCELLED REFUND DUE 3 O a a O kE CANCELLED WITH FEE DECLINED 3 O 0A DRAFT NOT ACCEPTABLE DRAFT RECEIVED FROM PROVIDER EXCEPTION DUPLICATE ORDER 3 O O EXCEPTION MANUAL ASSIGN
19. 00 FNC C IMP 096 00 FNC C IMP 102 00 FNC C IMP 105 00 FNC C IMP 108 00 FNC C IMP 111 00 FNC C IMP 114 00 FNC C IMP 126 00 FNC C IMP 309 04 FNC C SCAHIS 015 01 FNC C RECDATE 000 02 FNC C CERT 048 01 FNC C CERT 051 01 FNC C CERT 108 01 FNC C CERT 111 01 GAAR Risk FNC R CONT 009 01 FNC R CONT 012 01 FNC R N 027 01 FNC R SCA 210 01 GAAR External AQPRPDAZOOD 19981106180 File env _osss Uniform Residential Appraisal Report The purpose of this summary appraisal report is to provide the lender client with an accurate and adequately supported opinion of the market value of the subject property Property Address 12 Renshaw Place City Palm Coast State FL Zip Code 32164 6628 Borrower Duane Pipes Owner of Public Record Grahm and Ginger Kraker County Flagler Legal Description Lot 48 Block 73 Section 44 Palm Coast Assessor s Parcel 07 11 42 8044 00720 00480 Tax Year 2005 R E Taxes 674 64 Neighborhood Name we are good Map Reference 45 1 Census Tract 0802 02 Occupant Miowner Drenant Dvscant Special Assessments None Fup HOA N A Deer year er month Property Rights Appraised Mee Simple hessehoig Dotrer describe Assignment Type Purchase Transaction MiRetinanos Transaction Dotrer describe Lender Chent Chesapeske EMail Address 1111 Main Street Is the subject property currently offered for sale or has it been offered for sale in the twelve months prior to the effective date of this appraisal Ce Mo Report data
20. 07 There is a decrease in subject neighborhood Price trends The Subject Number of Bedrooms is non conforming to the neighborhood when the neighborhood is homogenous The Subject Number of Bedrooms is non conforming to the neighborhood Bedrooms of Comp as reported in the NCD varies significantly from the subjects Bedrooms as reported in the NCD for at least 2 of the 1st 3 comps Gross Living Area of subject property reported by Appraiser 3 166 differs significantly from the NCD 2484 Collateral DAZA Data and Analytics for the Real Estate Industry We know the score 57 2012 FNC Inc All Rights Reserved Administration Change Password The Administration menu provides users with the ability to manually change their password at any time Change Password 1 Click the Administration menu 2 Select Change Password 3 Enter your current password in the Old Password field 4 Select and enter your new password into the New Password and Confirm New Password fields Note Your password must be at least 8 characters long and include all four of the following requirements One or more lowercase characters One or more uppercase characters One or more special characters One or more numbers 5 Select and enter a Secret Question and Secret Answer 6 Click Save when you are finished Note The password you select will expire in 90 days Collateral Headquarters Windows Internet Explorer po S ele
21. 52 2012 FNC Inc All Rights Reserved Appraisal Forms Supported By GAAR Fannie Mae 1004 Freddie Mac 70 Uniform Residential Appraisal Report URAR March 2005 Fannie Mae 1004C Freddie Mac 70B Manufactured Home Appraisal Report March 2005 Fannie Mae 2055 Freddie Mac 2055 Exterior Only Inspection Residential Appraisal Report Fannie Mae 1073 Freddie Mac 465 Individual Condominium Unit Appraisal Report March 2005 Fannie Mae 1075 Freddie Mac 466 Exterior Only Inspection Individual Condominium Unit Appraisal Report March 2005 Fannie Mae 1025 Freddie Mac 72 Small Residential Income Property Appraisal Report GAAR Naming Convention Ex FNC C CONT 006 00 I did did not analyze the contract for sale for the subject Description field is blank and ASSIGNMENT TYPE is noted as PURCHASE TRANSACTION XXX FNC Ownership X C Type of Rule Compliance Risk External FHA XX CONT Section of form XXX 006 00 Rule Number Uniform Residential Appraisal Report URAR Sections of Form SUB Subject CONT Contract N Neighborhood S Site IMP Description of Improvements SCA Sales Comparison Approach ATT Appraisal Attachments GAAR Examples Compliance Series FNC C SCA 099 03 SCAHIS Sales Comparison Analysis History SCAVALUE Indicated Value by Sales Comparison Approach REC Reconciliation CA Cost Approach PUDINFO PUD Information CERT Appr
22. 7715 Submission ID 20119NIIGCOHNUIGK8CA UCDP 1D 1100058F95 Fannie Status 150000 Freddie Status 150000 Recent Submission 9 26 2011 12 14 40 PM Recent Finding 9 26 2011 12 16 37 PM Gateway Status Complete Complete Gateway Note Summary Report 46 2012 FNC Inc All Rights Reserved Example of a Summary Report 7 UCDP Summary 2011AGOBSNTGKLGPS8MD Windows Internet Explorer CRE OW S le https uat fncinc com ucdp Submission UCDPReport 2011AGOB5NTGKLE v 3 4 x a Bing 2 File Edit View Favorites Tools Help oly Favorites e UCDP Summary 2011AGOBSNTGKLGP58MD UCDP SUBMISSION SUMMARY REPORT Document File Owner Correspondent Portal A Fr e ddie Lender Loan Number 45674567 UCDP Document File ID 110005C616 Mac wy Submitted Date Time 10 11 2011 11 35 26 AM We make home possible F FannieM ae Report Date Time 10 11 2011 11 36 32 AM Document File Status Exception Manual Override UCDP Submission Summary Report 10 11 2011 11 36 32 Report Date Time AM Document File ID 110005C616 soe 45674567 i de Correspondent Portal l SS Number Status Code Description Freddie Mac 999999999 150003 ed encountered while processing submission Review the HARD Fame Mac 275410004 150003 NOT SUCCESSFUL Hard Stop s encountered while processing submission Review the HARD STOP elements for details Appraisal 1 67 Legare St Charleston SC 29401 Submitted Da
23. HO Collateral 19 Headquarters Collateral Headquarters User Manual Disclaimer 2012 FNC Inc All Rights Reserved This training manual and the information found in it are provided as a service of FNC Inc FNC solely for the convenience of its users The information computations if any and map images including the location of individual parcels on maps while believed reliable cannot be guaranteed as accurate and the users of this training manual are obligated to secure such confirmation of such information and computations as good professional practices dictate While FNC attempts to keep this manual as up to date as possible the changing nature of the FNC systems may result in some information being outdated from time to time FNC may have patents patent applications trademarks copyrights or other intellectual property rights covering subject matter in this document Except as expressly provided in any written license agreement from FNC the furnishing of this document does not give you any license to these patents trademarks copyrights or other intellectual property including trade secrets 2 2012 FNC Inc All Rights Reserved Table of Contents a saa viscosa achaavnca stints souwaauesueeestacodavewswcnsuaweusuaweaneaect Add Edit UCDP Information oei eeta a e ape a a e ainean aS Sa AE RENEE AAAI ORATE NRS 4 Create a NEw Uso jas 5 Editing am Existing USER cita id is a tate ae eae havea 12 System BASICOS
24. Inspection Residential Appraisal Report Fannie Mae 1073 Freddie Mac 465 Individual Condominium Unit Appraisal Report March 2005 Fannie Mae 1075 Freddie Mac 466 Exterior Only Inspection Individual Condominium Unit Appraisal Report March 2005 Locations in CHQ The Appraisal Score will be automatically generated on every order The Appraisal Score can be found in CHQ Associated Files e Score Report W W Show all files associated with the same folder Hit File Type Edit Doc Id Date a Other Documents 20110907 0010 1 9 7 2011 2 00 45 PM Download a Appraisal Report 20110907 0010 1 9 7 20112 00 35PM Download Download ENV GAAR Email Selected Files to Separate multiple recipients with a comma Send Email Benefits of Using Appraisal Score Separates out those appraisals that might require more intensive follow up review Reduces the costs and time associated with appraisals that may not require manual reviews Ensures regulatory compliance and mitigates risk Establishes a standard quality level for capital markets and investors Provides a means to achieve and document a consistent comprehensive review of 100 of appraisal volume Information Provided by Appraisal Score Front view image of subject property pulled directly from the appraisal Appraisal Score and score report date Subject property details address value appraiser info sq ft etc
25. NC Inc All Rights Reserved 5 Enter an ID First Name Last Name and Email for the new loan officer broker These are all required fields 6 Click Create Add Loan Officer Broker Add New Loan Officer Broker ID 1234 First Name x Jane Last Name 5 Jones Email jjones custabc com conce 6 O 2012 FNC Inc All Rights Reserved Note When a new loan officer broker is created there are three pages of information within their profile Basic Information Access Control Level and Email Alerts A Basic Information The Basic Information page provides the ability to edit and maintain the loan officer broker s name and email address This page is also used to assign the user a User Name and enable and or disable their CHQ account Enter or edit the loan officer broker s general information Remember to click Save after making any changes Enter a User Name for the CHQ user under the Login Control section Click Enable to enable the loan officer broker s CHQ account When the Enable button is selected CHQ will automatically send the loan officer broker an email containing their User Name and a temporary password to use to log in to CHQ Deactivate a loan officer broker by clicking the Disable button After completing the new loan officer broker setup click the RETURN TO Correspondent link under the Basic Information page to go back and continue adding users or editing users in the curre
26. NC Inc All Rights Reserved 5 Enter the property address of the order being searched for You can enter as little or as much information as you would like as all fields are optional Just remember the more information entered the more precise the search results will be 6 Click the Search button m Collateral Headquarters Windows Internet Explorer ZA Collateral Es HQ Headquarters Support Auto Sync General Search Street Name Westbury Internet Protected Mode On 35 2012 FNC Inc All Rights Reserved 7 All orders matching the property address entered will be displayed in the Search Results 8 To select an order click the magnifying glass on the left side 9 The order will open in the Workspace Note Order status can be found in both the Search Results and the Order Summary in Collateral Headquarters Windows Internet Explorer Go E https www collateralhg com E x File Edit View Favorites Tools Help Wy Favorites amp Collateral Headquarters A Collateral s i 2 HQ Headquarters Apo SOE Support Search Search Result El auto sync Refresh Resutts Export to Excel Generate Chart Shaw Results Hide Results 4 m E Past Due or Due Today from Service Provider J Due Tomorrow from Service Provider J Selected Order Locked By Kagan Coughlin 9 26 2011 12 24 58 PM 9 Doc Status EXCEPTION
27. XCEPTION MANUAL ASSIGN E APPROVED AS IS aj T EXCEPTION PROCESSOR E APPROVED WITH CONDITIONS V EXCEPTION REVIEWER E ASSIGNED TO PROVIDER V EXCEPTION UCDP E AUTO ASSIGN REVIEWER lim process E CANCEL PENDING E INCOMING NEW E CANCELLED BY REQUEST Fon HOLD E CANCELLED DUPLICATE REQUEST T PROVIDER ACCEPTS W CONDITION E CANCELLED GENERAL T READY FOR REVIEW CANCELLED REFUND DUE E REJECTED ONLINE BY PROVIDER E CANCELLED WITH FEE F REJECTED NO PROVIDER RESPONSE Dhicers with New Messages Orders with Messages marked as Follow Up E orders with New Messages or Messages marked as Follow Up E 5 Internet Protected Mode On 37 2012 FNC Inc All Rights Reserved 6 All orders associated with the loan officer in the statuses selected will be displayed in the Search Results 7 Click the magnifying glass on the left side to select an order 8 The order will open in the Workspace Note Order status can be found in both the Search Results and the Order Summary gt E mps wmm co eee collateralhq com y Dm AE B x El Bing File Edit View Favorites Tools Help meem Collateral Headquarters Collateral Nna Simnis Tani HQ Headquarters arati ens Crh Support El auto sync Refresh Results Export to Excel EXCEPTION REVIEWER Automated Review bata 2 00 07 PM EXCEPTION REVIEWER Automated Review 9 7 2011 3 21 25 PM
28. age back and forth with lender upload a purchase agreement and view completed appraisal product Create User Allows the ability to create additional loan officer CHQ users within an existing Correspondent Loan Officer Provides the user access to the order form search module and limited view of an order Loan Officers can add government case numbers to an FHA order message back and forth with lender upload a purchase agreement and view completed appraisal product Create Automated Review Allows the user to create new automated review orders using the Review option under the Orders main menu Read Only Read Only access will allow a user to search for an order and view order information Read Only users are not able to save any changes updates to an order Loan Officer Supervisor User can access view and maintain orders created by other loan officers brokers within their Customer Create Order Provides the loan officer broker access to create a new service request using the manual order form UCDP Allows a user to view and modify UCDP information within an order When this access control is selected the user will see a UCDP page in the workspace of each order Upload Appraisal File Provides the user the ability to upload and view appraisal files and review results GAAR Appraisal Score 9 2012 FNC Inc All Rights Reserved C Email Alerts The Email Alerts page is
29. aiser Details EXT External Rule Date of Sale Time Field for any comparable 1 3 is more than six months old FNC C SCAHIS 024 01 COMPARABLES DATE of Prior Sale Transfer Field contains date for the year prior to the date of sale of the comparable sale Risk Series FNC R SCA 099 01 Date of Sale Time Comparables Fields for any comparables contain NEGATIVE adjustments and are closed sales FNC R SCAHIS 030 01 Price of Prior Sale Transfer COMPARABLES Prior Sales Price is HIGHER than COMPARABLE S PRICE reported in appraisal 2012 FNC Inc All Rights Reserved External Data Series FNC EXT MKT 000 38 Zip Code 1 month Median Price trend is decreasing at a faster rate than it has been over the last 12 months FNC EXT PROP 000 16 The most recent recording for the Subject Property is a Distressed Sale FHA Series FNC FHA SCA 066 01 Proximity to Subject Field does not contain both a numeric entry AND one of the terms north northeast northwest south southeast southwest west or east FNC FHA CONT 009 01 Sales Price field for Contract Price is not blank or does not contain the term REFINANICE REFI AND the box is checked Refinance Transaction in the Subject Assignment Type section UAD Series FNC C CA 006 01 Estimated Reproduction or Replacement Cost New More than one box is checked and field INDICATED VALUE by COST APPROACH contains a value FNC C IMP 069 01 FOUNDATION Evidence of Dampn
30. ateway 22 Override Submission ID 2011AGOB5NTGKLGP58MD Loan Number 45674567 Appraisal Hard Stop Code Hard Stop Description 1 101 Appraised value is less than 5 000 Override Reason Comments Value is correct and validated by lender z 3 override comments 3 EE UCDP Gateway Copyright 2011 All Rights Reserved FNC INC gt Internet Protected Mode On fa y 100 y 49 2012 FNC Inc All Rights Reserved B Submit a Corrected File After reviewing the Summary Report and requesting and receiving the corrected appraisal product 1 Open the appropriate order and navigate to the Associated Files page 2 Click the Browse button under the Add File section Loan Information Loa and Message UCDP Y Show all files associated with the same folder 10 11 2011 11 32 44 AM 10 11 2011 11 32 38 AM DA DR Other Documents E 20111011 0007 1 Appraisal Report E 20111011 0007 1 Email Selected Files to Separate multiple recipients with a comma File Type select one Upload 3 Select the appraisal product file being uploaded from the browser window 4 Click Open 5 Date modified hr 09 1004_2631_Howard_Ave_San_Diego_CA 8 26 2009 11 38 AM Adobe Acrobat D hr 14 1004_5445_Becks_Church_Rd_Winsto 8 26 2009 11 38 AM Adobe Acrobat D SS Recent Places be 816E7FFF89EC KEPNBBB 10 6 2009 2 27PM Adobe Acrobat D Libraries Documen
31. c All Rights Reserved 5 A message will pop up indicating you have successfully changed your password Click the OK button Windows Internet Explorer Password reset successfully Note After changing your password you will be prompted to log in to CHQ again using your new password H Collateral Headquarters Windows Internet Explorer gt gt SI File Edit View Favorites Tools Help Favorites Collateral Headquarters LO gotiateral Headquarters User Name Password Internet Protected Mode On 17 2012 FNC Inc All Rights Reserved Upon logging in to CHQ a welcome screen will be displayed providing order summary information about orders that are currently in the CHQ pipeline LA Collateral HQ Headquarters Support Welcome Kagan Coughlin Below is a summary of the orders that are in the pipeline ORDER SUMMARY for Correspondent Portal as of Sep 26 2011 11 04AM CUSTOMER Second National Bank Orders Created Today 0 Orders Assigned to Service Provider s 0 Orders Accepted by Service Provider s 0 Orders Assigned to You 5 Orders Ready for Review 0 Orders Currently in Review 0 Orders Closed Today 0 Internet Protected Mode On 18 2012 FNC Inc All Rights Reserved CHQ Menu Toolbar The CHQ Menu Toolbar provides access to all modules within CHQ e Orders provides access to the Search module e User Ma
32. e Appraisal Score Fannie Mae SSR or Freddie Mac SSR or when clicking the Score Report button to open the Appraisal Score Report there are several print options available depending on your browser settings Click to open the File menu at the top left corner of the screen then select the Print option Click the printer icon located in the toolbar at the top of the screen if visible Right click with your mouse to open a menu of options then select Print Enter Ctrl P on your keyboard Note The File gt Print option is highlighted in the screen shot below r Collateral DNA Windows Internet Explorer ES CO 2 https collateralhg fncinc com default aspx pageld gaarrulereport amp score v 3 ee 5 Edit View Favorites Tools Help New Tab Ctrl T Duplicate Tab Ctrl K New Window Ctrl N New Session a ae Microsoft Word gi amp Ap p ra IS a S CO re Save Ctrl S Save As Close Tab Ctrl W Page Setup Print Preview Report Date 26 Sep 2011 Send Report ID 20110926 0006 1 Import and Export a Score Key Properties The higher the score the higher the recommendation Work Offline Exit D 100 200 300 400 500 600 700 800 900 1000 GAAR Compliance Indicator The fewer the issues indicated the higher the compliance MANY ISSUES FEW ISSUES 42 2012 FNC Inc All Rights Reserved Add a File to the Associated Files Page 1 Under the Add File section click the Br
33. ected Mode On 29 2012 FNC Inc All Rights Reserved 9 Select the appraisal product file being uploaded from the browser window 10 Click Open Choose file Look in 8 Desktop T e Ed B Manuals Jeff 3 NEO My Recent New Baseline Documents New cms New Reports module PHH Reports Online Help shower invites CI signature ebex recording My D t E Y Vocuments pea 1004 3 pdf 9 4 E 1004_1208 Tulare field_CA ENY 0 1004_1451_2nd_St pdf 1004 Tulare pdf ER 2010 Expense Report xls lt My Network File name f 004 3 pdf x My Computer Places Files of type a Files v Cancel 11 Use the File Type drop down arrow to select Appraisal Report 12 Click Upload Add File Select File iments and Setti se File Type Appraisal Report 11 12 The appraisal product will upload to the order and begin the internal review process 30 2012 FNC Inc All Rights Reserved Search for Orders The Search module in CHQ provides users the ability to enter search criteria and find the order s they wish to open There are three search menus available which provide many options for a user to search for an order My Orders General Search and Research The following pages provide a few examples on how to search for an order Search by Correspondent Loan Number 1 Click the Orders menu 2 Select Search 3 Click to expand the General Search
34. eport will become available 1 Click the Orders menu 2 Select Review 3 The order form will open Note Required fields are marked by a red asterisk 4 Begin filling out the form o Date Time Ordered This field will auto populate based on the current date and time Correspondent Loan Number Enter the correspondent loan number for the order This is a required field Investor Loan Number Enter the investor loan number for the order This is an optional field Correspondent The correspondent for the order will auto populate Street Enter the street number and name including any prefix suffix or unit number and then click the Populate button CHQ will distribute the address into the appropriate fields Street 4 Type the Street Number directly into this field if not using the Populate option Prefix Type the Prefix directly into this field if not using the Populate option Street Type the Street Name directly into this field if not using the Populate option Suffix Type the Suffix directly into this field if not using the Populate option Unit Type the Unit Number directly into this field if not using the Populate option Zip Enter the subject s Zip Code and then click the Complete button CHQ will auto populate the City State and County fields based on the zip code entered Service Type The Automated Review option will automatically be selected All orders should have Automated Review selected as the S
35. ervice Type City Type the City directly into this field if not using the Complete option State Use the drop down arrow to select the State if not using the Complete option County Type the County directly into this field if not using the Complete option 26 2012 FNC Inc All Rights Reserved 5 Click Submit EE Collateral Headquarters Windows Internet Explorer c eS TA OE CEI E File Edit View Favorites Tools Help she Favorites Collateral Headquarters ZA Collateral HQ Headquarters Support To start the review process now follow these three simple steps 1 Fill out the short form below to identify this appraisal 2 Browse your desktop and select the file to upload Select Appraisal Report as the File Type 3 Check the Feedback Report for your automated review results or access QC Vigilance under the Review tab to verify your comparables Date Time Ordered Correspondent Loan Number Investor Loan Number Correspondent 9 26 2011 11 46 44 AM 77157715 7654321 Second National Bank 4 Street 123 Westbury Circle Espuz Street Prefix Street Suffix Unit 53 C hueso E Service Type City State County Zip sms Automated Review OXFORD ms 2 LAFAYETTE 5 Internet Protected Mode On fay 100 27 2012 FNC Inc All Rights Reserved 6 The order confirmation screen will open 7 Click Upload Files to upload the completed appraisal p
36. ess Box is checked 54 2012 FNC Inc All Rights Reserved GAAR Viewer The GAAR Viewer is a reviewer tool that provides a visual of the GAAR findings for an appraisal Open the GAAR viewer by clicking the GAAR button in the Associated Files tab Loan Information Log and Message UCDP Show all files associated with the same folder Hit File Type Edit DocId Date a Other Documents 20110907 0010 1 9 7 2011 2 00 45 PM TOR art O 2011080700101 35 Email Selected Files to Separate multiple recipients with a comma Once opened the GAAR viewer will list all rules that fired against the appraisal on the left hand side of the screen while displaying the appraisal file on the right The red highlighted areas indicate where a rule fired against the appraisal Select a rule from the list on the left to pinpoint the location of that rule firing within the appraisal The chosen rule will highlight in green on the appraisal and the rule definition will be displayed at the bottom of the page GAARViewer Windows Internet Explorer ETE We https iclientname Fnecms com Eile Edit View Favorites Tools Help w k Pcaanviewer gt D deb y Page Ob Tools GAAR Viewer 12 Renshaw Place Palm Coast FL 32164 6628 T E ae Collateral DMA X SENC GAAR Compliance FNC C ATT 000 05 FNC C ATT 000 06 FNC C IMP 075 00 FNC C IMP 093
37. ice ranging in price from S tos The SUBJECTS OPINION OF MARKET VALUE 265 000 is outside lower or higher the numeric entries in field for range of PROPERTIES OFFERED FOR SALE 299 900 to 299 900 Gross Living Area Comparables Line item adjustment for COMPS 1 is greater than 10 of the comparable s sale price Basement and Finished Rooms Below Grade Comparables Line item adjustment for COMPS 1 is greater than 10 of the comparable s sale price Basement and Finished Rooms Below Grade Comparables Line item adjustment for COMPS 2 is greater than 10 of the comparable s sale price Basement and Finished Rooms Below Grade Comparables Line item adjustment for COMPS 3 is greater than 10 of the comparable s sale price Basement and Finished Rooms Below Grade Comparables Line item adjustment for COMPS 4 is greater than 10 ofthe comparable s sale price Basement and Finished Rooms Below Grade Comparables Comparables 1 3 contain POSITIVE adjustments across the board Adjusted Sales Price of Comparables The Net adjustment for COMPS 1 exceeds 15 percent of the unadjusted sales price Adjusted Sales Price of Comparables The Net adjustment for COMPS 4 exceeds 15 percent of the unadjusted sales price Adjusted Sales Price of Comparables The Gross adjustment for COMPS 1 exceeds 25 percent of the unadjusted sales price Effective Date of the Appraisal Field contains date that is more than 120 days older than current date 12 06 20
38. icially cancel the order or to put it back in an active status After researching an Exception Duplicate Order place the order in this status to cancel when duplication is verified This is a catch all status to use when cancelling an order if the reason for the cancellation does not fit into any of the other Cancelled statuses An order that has been paid for by the Customer when it was placed and is cancelled before the product is completed by the service provider An order that is cancelled but the service provider is due a partial or full fee for work completed After the review of the valuation product report is complete the order is manually changed to this status if the reviewer determines that the loan should not be approved The report has been sent by the service provider and received but is deemed unacceptable because of missing incomplete or inaccurate information This status will automatically send the report back to the service provider for corrections The report has been received from the service provider and is currently being reviewed by GAAR A reviewer underwriter has determined that an escalated review is needed for the order by selecting the Escalated Review Required reviewer decision 24 2012 FNC Inc All Rights Reserved Exception Duplicate Order Exception Manual Assign Exception Processor Exception Reviewer Exception UCDP In Process Incoming New On Hold Pro
39. n this page is Correspondent Loan Number Associated Files Log and Message UCDP Correspondent Loan Number Borrower First Name Borrower Last Name 77157715 Loan Purpose Loan Amount Sales Price select one 0 00 0 00 Owner Estimated Value Investor Loan Number 0 00 7654321 Government Case Number Sub Loan Type select one o o High Value Property E 1004 mc Required 39 2012 FNC Inc All Rights Reserved Associated Files The Associated Files page provides access to all documents associated with the order This is where the appraisal product is uploaded to the order When the order changes to the Exception Reviewer status the GAAR results and Appraisal Score Report will become available for viewing Once the upload to UCDP is successful the Fannie Mae SSR and or Freddie Mac SSR documents can be viewed and printed from Associated Files This page can also be used to upload documents to an order and to email files out from CHQ To Open an Associated File 1 Under the File Type list locate the file you wish to open 2 Click either the magnifying glass or Download button The file will then open in a new window on the screen Note Click the GAAR button to view the GAAR results Click the Score Report button to open the Appraisal Score report Log and Message UCD Associated Files Ca Loan I
40. nagement provides users the ability to add a new loan officer to a Correspondent e Administration provides users the ability to change their password e Logout allows a user to log out of their current CHQ session Note Depending on how you are set up in CHQ you may not have access to the User Management menu 19 2012 FNC Inc All Rights Reserved Search Results The Search Results section of CHQ will display all orders that match the search criteria selected The Search Results lists each order individually and provides a great deal of information about each order Use the scroll bar on the right side of the screen to move through the Search Results Sort each column by clicking on the heading Select an order by clicking on the magnifying glass in the far left column Search Result Displaying page 1 of 1 items 1 to 14 of 14 NES 5010030919 ASSIGNED TO PROVIDER Appraisal Exterior JAMES FRANCO Daniel Martin IVG IVG 9 9 2010 1 27 00 PM_ 09 17 2010 sa Qogo649726 ACCEPTED Appraisal Exterior ANGELA ZECCOLA Daniel Martin LPS LPS appraisal 9 13 2010 9 18 48 AM 09 23 2010 UL Due Tomorrow from Service Provider The number of orders returned is displayed at the top left corner of the order list If there are multiple pages arrows will be available to move from page to page Select the Auto Sync checkbox to automatically open the first order that appears in the sea
41. nformation P V Show all files associated with the same folder Hit File Type Edit Doc Id Date I Aa Freddie SSR 20110926 0006 1 9 26 2011 12 17 00 PM Download pd Fannie SSR 20110926 0006 1 9 26 2011 12 17 00 PM j Aa Other Documents 20110926 0006 1 9 26 2011 12 14 30PM Download Dn A Appraisal Report 20110926 0006 1 9 26 2011 12 14 20 PM Download Download ENY port 40 2012 FNC Inc All Rights Reserved Print an Associated File Once you have a file opened you can print out a hard copy of the file If you use the Download option to open a file click the printer icon to print a hard copy of the document The Download option is available for the Appraisal Report Fannie Mae SSR and Freddie Mac SSR 7 L SSR_FRE_1100058F95 1 PDF SECURED Adobe Acrobat Pro gt ea Y a ra cy de 66 7 y 5 G Tools Comment Share UCDP Submission Summary Report Report oaterrme score Document Fe 10 Document rus status unos former te Document Fle Owner neres tencertoammumber rms Appraisal 1 fsuomiteaDaterime fsa 13 1528 2032 appraisoa vato serso fraterno Enc Forington Licensed Appraiser AL EE da deerme serie OO comps fines more ct centennial co 80122 sean compas aes Ave Canter CO 80122 comps ono Ave Centemia CO 60122 41 2012 FNC Inc All Rights Reserved If you use the magnifying glass to open th
42. nt correspondent Note To reset a loan officer broker s password simply click the Disable button and then the Enable button immediately after CHQ will send the loan officer broker an email containing a newly generated temporary password e Collateral Headquarters Windows Internet Explorer OQO https clientname fnccms com Bl x O Bing File Edit View Favorites Tools Help iy Favorites Ee Collateral Headquarters Collateral Headquarters One Simple Tool a N User Management N age Subordinate Users Basic Information Access Control Level Email Alerts Loan Officer Broker RETURN TO Correspondent Create accounts for your Loan Officers Brokers by entering their contact information and their user names They will receive confirmation e mails with temporary login jjones123 information and instructions to begin using their account You may disable an account at Enable any time by clicking Disable a General Information Loan Officer Id First Name MO Last Name 1234 Jane Jones Suffix Email Address jjones custabc com Notes a O Internet Protected Mode On 7 O 2012 FNC Inc All Rights Reserved B Access Control Level The Access Control Level page is where a loan officer broker is given permissions to perform duties within CHQ Each attribute provides different levels of access for the
43. old pending information to determine the next step needed for the order in the CHQ process This status occurs automatically when a service provider on AppraisalPort or InspectionPort accepts the order with a condition The Message Log records the condition i e higher fee The order has been assigned to a reviewer and is waiting to be reviewed This status occurs automatically when the service provider rejects the service request on AppraisalPort or InspectionPort This status occurs automatically when the service provider does not accept or reject the order within the set amount of time The file upload to UCDP is currently in progress If the upload is successful the order will change to the Exception Reviewer status If the upload fails the order will change to the Exception UCDP status An order will remain in this status until payment by credit card is received by the system The Wholesale order is waiting for the valuation product to be uploaded to CHQ The order has been assigned to a reviewer and is currently under review 25 2012 FNC Inc All Rights Reserved Create an Order and Upload an Appraisal Product To Create an Order for Review The Review option is used to create an order in CHQ Once the order is created the completed appraisal product can be uploaded to the order When the appraisal product is received in CHQ the system will run the report through GAAR and the GAAR results and Appraisal Score R
44. ord 1 Point your web browser to the following URL https www collateralhg com 2 Select the Login option r T E Collateral Headquarters Windows Internet Explorer ya A de OO e https www collateralhq com 1 File Edit View Favorites Tools Help y Favorites Collateral Headquarters HO Sollsters 1Q Headquarters One Simple Tool Order Assign Review See How It Works O Grow your business while cutting your Turbocharge your appraisal review To get help setting up your Collateral costs With Collateral Headquarters process with a consistent automated Headquarters contact us here you can automatically order assign review process Collateral documents track and review your collateral arrive in a secure data stream documents from one revolutionary automatically screened for accuracy system and completeness CHANGE YOUR BUSINESS CHANGE YOUR BUSINESS Q https collateralhg fncinc com default aspx pageld login Internet Protected Mode On 14 2012 FNC Inc All Rights Reserved Enter your assigned User Name and Password Click the Log In button g _ _ Collateral Headquarters Windows Internet Explorer A SP gt a ____ File Edit View Favorites Tools Help Favorites Collateral Headquarters Ho User Name y Password Internet Protected Mode On 15 2012 FNC Inc All Righ
45. owse button to retrieve the file being uploaded 2 Use the drop down arrow to select the File Type Note It is important to select the correct file type when uploading a file Your options are to select either Purchase Agreement when uploading a sales contract or Other Documents for all other types of files 3 Click the Upload button Select File C Documents and Sett Browse File Type Other Decurents EJ 2 3 Email a Document from Associated Files 1 Mark the checkbox es of the file s you wish to send 2 Enter the email address of the recipient s Separate multiple email addresses with a comma 3 Click Send Email Y show all files associated with the same folder Ji Appraisal Report E 20101109 1202 1 11 10 2010 3 50 23PM Download GAAR Appraisal Score D v Emal Selected Fiesto testeemai1 con gyr 43 2012 FNC Inc All Rights Reserved Log and Message The Log and Message Page contains a listing of all messages associated with an order Messages can be composed read and replied to from this page A Click Compose New Message to enter and send a new message B Each message received will list who the message is from along with the subject of the message C A closed envelope icon indicates a new message An open envelope icon indicates a read or opened message D Click the plus sign button to open the body of the message Click the same button to close the message
46. pose of GAAR e Enhance speed of valuation review process e More efficient reviews of valuation products e Adds consistency to the review process e Quality control in the valuation review process e Allows users to focus on problem reports for a more thorough manual review e Provides automated tracking of valuation review procedures guidelines and results Locations in CHQ GAAR results can be found in CHQ Associated Files e Appraisal Score Report e GAAR Viewer GAAR Categories Compliance Series The foundation of the compliance rule set is based on a variety of appraisal guidelines and regulatory requirements such as the Uniform Standards of Appraisal Practice USPAP along with Government Sponsored Enterprises GSE s such as Fannie Mae and Freddie Mac This series reflects industry minimal appraisal standards and guidelines Risk Series This series provides the next level of review with rules that target risk These rules are based on experience input of FNC s Chief Appraiser and other Real Estate and Appraisal Quality Control subject matter experts On going analysis of appraisals enhances and updates this series These rules are not published in existing industry sources guidebooks This series focuses on potential red flag issues Its goal is to mitigate risk and provides alerts to areas within the appraisal that may warrant follow up action such as inconsistencies and weak support for the final valuation
47. ppraisal SOS nidad batea 56 Change PassWord ci OO SU PION ai A Adadan DO 3 O 2012 FNC Inc All Rights Reserved Administration The User Management module is used to add and maintain Correspondent Loan Officer and UCDP information Add Edit UCDP Information 1 Click the User Management menu 2 Select Manage Subordinate Users 3 The Correspondent page will open Add edit basic information about the correspondent like address and phone number Note The Price Plan Fee Plan Is Billable Display vendor fee and Allow Rush Ordering fields do not apply to the current use of the system and should be left as is 4 Scroll down to the UCDP section and add or edit necessary information This information includes Business Unit Fannie Seller Service Number and Freddie Seller Service Number The Submit to Fannie and Submit to Freddie checkboxes allow you to determine which GSE can be both to submit files to 5 Click Save eS ee eee SS Sur la https collateralhg fncine com default aspx pageld entrytop a 4 x fe Bing Pp File Edit View Favorites Tools Help ly Favorites Collateral Headquarters ES Collateral gt gt HQ feodquerters 272 Simple Tool Loan Officer Broker CORRESPONDENT NAME SECOND NATIONAL BANK Org Pk 111386 Add Loan Officer Broker Correspondent Name Correspondent ID Second National Bank SNB First Name Branch Number Parent G
48. rch results list Click Refresh Results to re run the last search to get the most up to date results Clicking Export to Excel will transfer the Search Results into an Excel spreadsheet format Generate Chart provides the user the ability to view the Search Results in a bar pie or line chart based on order status Hide Results will collapse the Search Results section Show Results will expand the Search Results section after it has been collapsed An envelope icon to the left of an order indicates that the order has a new message for the user to read A flag icon indicates a follow up action item is open for the order The different colors in the Search Results pertains to the product due date for the order e Red product is past due or due the current day e Orange product is due in one additional day from the current day e White or Blue product is due two or more days from current day When an order is selected by clicking the magnifying glass the color of the order will change to yellow 20 2012 FNC Inc All Rights Reserved Order Screen Once an order has been searched for and selected it will open in the CHQ window The order screen is divided into two different sections Order Summary and Workspace Order Locked By Kagan Coughlin 9 26 2011 11 19 37 AM Doc Status EXCEPTION REVIEWER Correspondent Loan Number 1234567 Doc ID 20110907 0018 1 Folder 20110907 0018 Service Automated Review Address 355
49. roduct to the order A Collateral HQ Headquarters Support Review Order comenso Document ID Folder 20110926 0006 1 Service Automated Review Property Address 123 WESTBURY CIR OXFORD MS 38655 View Order 7 Create New Order 20110926 0806 Received 9 26 2011 11 46 44 AM Status INCOMING NEW Internet Protected Mode On fa y R10 28 2012 FNC Inc All Rights Reserved Upload an Appraisal Product 8 The order will open to the Associated Files page Click the Browse button under the Add File section LA Collateral HQ Headquarters Support Review Order Locked By Kagan Coughlin 9 26 2011 12 00 29 PM Doc Status INCOMING NEW Correspondent Loan Number 77157715 Doc ID 20110926 0006 1 Folder 20110926 0006 E Service Automated Review Address 123 WESTBURY CIR OXFORD LAFAYETTE MS 38655 Borrower Appraised Value Correspondent Price Correspondent Second National Bank Sales Price 0 00 Channel Loan Officer Broker Kagan Coughlin Loan Amount 0 00 Sub Loan Type Due to Correspondent Due From Service Provider Government Case Number Reviewer Inspection Date Loan Information ssocstedFies Log and Message UCDP Y show all files associated with the same folder No records to display Email Selected Files to Separate multiple recipients with a comma Elise File Type Internet Prot
50. roup Los sd Chase Correspondent o Kagan Kagan Kagan Judy Address i Address 2 Don Sonia Sonia Sonia Sonia Bon tester Price Plan Fee Plan select one select one Ts Billable El Allow Rush Ordering E Display vendor fee Comments UCD 4 p Business Unit ZPT85626 I Submit to Fannie F submit to Freddie Fannie Seller Service Number Freddie Seller Service Number 275410004 399999999 Ta Intemet Protected Mode On fa 7 100 Y 4 O 2012 FNC Inc All Rights Reserved Add a New Loan Officer Broker 1 Click the User Management menu 2 Select Manage Subordinate Users 3 The Correspondent page will open 4 Click the Add Loan Officer Broker button r Collateral Headquarters Windows Internet Explo LA Collateral HQ Headquarters Manage Subordinate Users El Basic Information Exdusiol ervice Provider List Org Pk 11186 Correspondent Name Correspondent ID Second National Bank Branch Number Parent Group i Chase Correspondent Support l CORRESPONDENT NAME SECOND NATIONAL BANK Add Loan Officer Broker 4 EEE Internet Protected Mode On O 2012 F
51. s A Collateral HQ Headquarters Seardh Result El auto sync My Orders General Search Research Loan Number Internet Protected Mode On 32 2012 FNC Inc All Rights Reserved 7 All orders matching the correspondent loan number entered will be displayed in the Search Results 8 To select an order click the magnifying glass on the left side 9 The order will open in the Workspace Note Order status can be found in both the Search Results and the Order Summary a time E A C A a a lt le https www collateralhg com gt a E x File Edit View Favorites Tools Help y Favorites Collateral Headquarters D A ZA Collateral i 2 H Headquarters utero Support E auto syne Refresh Results Export to Excel Generate Chart Show Results Hide Results 4 Mt E Past Due or Due Today from Service Provider J Due Tomorrow from Service Provider J Selected Order Locked By Kagan Coughlin 9 26 2011 12 24 58 PM 9 Doc Status EXCEPTION REVIEWER Correspondent Loan Number 77157715 Doc ID 20110926 0006 1 Folder 20110926 0006 Service Automated Review Address 123 WESTBURY CIR OXFORD LAFAYETTE MS 38655 Borrower Appraised Value Correspondent Price Correspondent Second National Bank Sales Price 0 00 Channet Loan Officer Broker Kagan Coughlin Loan Amount 0 00 Sub Loan Type Due to Correspondent Due From Service Pro
52. te Time 10 11 2011 11 35 26 AM Document Status 150003 Subject Address 67 Legare St Charleston SC 29401 Form Type 1004 3 2005 UAD UAD Version 9 2011 Appraised Value 2 750 Date of Appraisal 05 31 2011 Appraiser Jasper 444555666111222333 Supervisory Appraiser Comp 1 66 Legare St SC 29401 Charleston 322 000 Y Comp 2 68 Legare St SC 29401 Charleston 392 000 Comp 3 69 Legare St SC 29401 Charleston 360 000 2 TTE Position Code Description FNMA FMAC Code Override Decision Description Unverified appraiser license information Override automatically approved 1 101 Annraicer valie is lees than 5 NNN Done Internet Protected Mode On fa vy 100 y 47 2012 FNC Inc All Rights Reserved Exception UCDP When there is a failure the status of the order will change to Exception UCDP and the UCDP page will display the cause of the failure At this point the UCDP page can be used to manually override the exception or a corrected file can be submitted under the Associated Files page Remember to click the Summary Report link to view a more detailed description on why the upload was not successful Doc Status EXCEPTION UCDP Correspondent Loan Number 45674567 Doc ID 20111011 0007 1 Folder 20111011 0007 Service Automated Review Address 123 Westbury CR OXFORD LAFAYETTE MS 38655 Borrower Appraised Value Correspondent Price Correspondent Second National Bank Sales Price 0 00 Channel Loan Officer
53. ts d Music Pictures El Videos Computer amp os c TE 1004 3 2 i 1004 3 FE 1208_Tulare Hi alamode1004 a Easter_Circle be Lake_Hermosa T 1004 Talie 3 13 2009 12 02 PM 1 3 2006 12 41 PM 1 3 2006 12 41 PM 7 6 2011 4 18 PM 4 22 2009 4 03 PM 7 6 2011 4 18 PM 7 6 2011 4 17 PM Adobe Acrobat D Adobe Acrobat D Adobe Acrobat D Adobe Acrobat D Adobe Acrobat D Adobe Acrobat D Adobe Acrobat D m J oui O 50 2012 FNC Inc All Rights Reserved File name 1004_1451_2nd_St 5 Use the File Type drop down arrow to select Appraisal Report 6 Click Upload Select File E File Type Appraisal Report EF 5 6 The corrected appraisal product will upload to the order The system will submit the corrected appraisal product to UCDP and the file will re run through the internal review process providing new GAAR and Appraisal Score results 51 2012 FNC Inc All Rights Reserved TM GAAR What is GAAR e The Generally Accepted Appraisal Rules GAAR is a collection of standardized appraisal review rules that Check for compliance with respect to regulations and industry standards Search for inconsistent unusual or potentially aggressive opinions that reduce the credibility of an appraisal report Disclose unusual property traits or omissions in the valuation report itself that increases collateral risk in the lending decision Pur
54. ts Reserved Change Temporary Password When logging in for the first time you will be prompted to select a permanent password 1 Enter your temporary password in the Old Password field 2 Select and enter your new password into the New Password and Confirm New Password fields Note Your password must be at least 8 characters and include all four of the following requirements One or more lowercase characters One or more uppercase characters One or more special characters One or more numbers e O e e 3 Select and enter a Secret Question and Secret Answer 4 Click Save when you are finished Note The password you select will expire in 90 days r Collateral Headquarters Windows Internet Explorer OO le https collateralhq fncinc com defaultaspx pageld login S 3 4 x IS Bing File Edit View Favorites Tools Help Favorites Ee Collateral Headquarters This is your first time logging into the system your password has been reset or your password has expired Please provide a new password and password question and answer Your password must contain at least 8 characters no spaces have one lowercase letter one uppercase letter one number one special character _ and not be one of your last 6 passwords User Name jsmith Old Password 4 y o EE r Done Internet Protected Mode On s v Q10 y 16 2012 FNC In
55. vider Government Case Number Reviewer Inspection Date Loan Information Associated Files Log and Message UCDP Internet Protected Mode On 33 2012 FNC Inc All Rights Reserved Search by Property Address 1 Click the Orders menu 2 Select Search 3 Click to expand the General Search menu 4 Select By Property Address Collateral Headquarters Windows Internet Explorer O E https www collateralhq com File Edit View Favorites Tools Help iy Favorites Collateral Headquarters 37y Collater H Headau A N Search Result El auto syne My Orders By Correspondent Loan Number E 4 By Service Status O Select f Deselect All By Status Due Today W accepteD APPROVED A APPROVED Ed ASSIGNED TO P By Government Case Number Y AUTO ASSIGN REVIEWER CANCEL PENDING Due Tomorrow Past Due T INCOMING NEW E CANCELLED BY REQUEST CANCELLED GENERAL E CANCELLED REFUND DUE E CANCELLED WITH FEE Orders with New Messages Hon HoLo CANCELLED DUPLICATE REQUEST V PROVIDER ACCEPTS W CONDITION V READY FOR REVIEW V REJECTED ONLINE BY PROVIDER V REJECTED NO PROVIDER RESPONSE Orders with Messages marked as Follow Up Orders with New Messages or Messages marked as Follow Up Support javascript _doPostBack corderloMyOrdersConfigS searchMenu cc 34 Internet Protected Mode On 2012 F
56. vider Accepts w Condition Ready For Review Rejected Online By Provider Rejected No Provider Response UCDP in Progress Waiting For Payment Wholesale Waiting for APSL With Reviewer The order was found to be a duplicate of an open existing order based on property address An entry in the message log is made stating which order was a match to the current order Indicates the system was unable to automatically assign the order or the service provider rejected the order Before manually assigning an order the user should read the Message Log to learn the history Access Instructions were entered by the Customer on the order form and must be reviewed by a processor and approved before the order can be assigned to a service provider The appraisal product has been received GAAR rules have run and the upload to UCDP was successful The GAAR results and Appraisal Score can be viewed under the Associated Files page The upload to UCDP failed and must now be researched to determine what caused the failure Once any adjustments are made the file can be manually uploaded again to UCDP An order is in this status after it has been entered using the Review order form and the valuation product has been uploaded The valuation product is currently being reviewed by GAAR An order is in this status when it is initially received and is waiting for the appraisal file to be uploaded The order has been manually placed on h
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