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TouchScreen User Guide Technicolor TCA203

1. As lighting devices are found an icon is displayed for that device When all the lighting devices are found tap Done The system notes the number of devices that were found and paired Tap Next The Configure Lighting Devices screen is displayed Tap a lighting device to configure it as described on page 64 To remove a lighting device from the TouchScreen 1 From the Settings app see Configuring the TouchScreen on page 8 tap Home Devices The Home Devices menu is displayed TouchScreen User Guide 2 Tap Lighting gt Delete Lights The Settings screen is displayed showing an icon for each connected lighting device 3 Tap the icon of the lighting device you want to remove A confirmation is displayed Deleting a light device cannot be undone Are you sure you want to delete the lighting device label 4 Tap Yes Managing Thermostats You can have up to 4 thermostats connected to a TouchScreen at a time To control your thermostats 1 From the Home Screen tap the Thermostats app THERMOSTATS In the Thermostat app you can set the mode to Cool Heat or Off Click to Clilck to prevent Click to prevent turn off temperature from temperature the system warming above set from cooling level below a set level 2 Toggle the Hold button to maintain the mode you set and ignore any other programming con figured on the thermostat device IMPORTANT Rules for a thermostat on Hold will not run H
2. 24 Hour Fire Generates an immediate fire alarm if triggered Silent 24 Hour Usually assigned to a zone containing an emergency sensor N TouchScreen User Guide Security Zone Function Description Sensor Types button Sends a report to the central station but provides no keypad display or sound Audible 24 Hour Usually assigned to a zone containing an emergency Door window button Sends a report to the central station and provides sensor an alarm sound at the keypad as well as an audible external alarm Trouble Day Alarm Night Provides an instant alarm if faulted when armed in Alarm Door window Away mode sensor Understanding Alarms When an alarm is tripped an audible alert is sounded From that point you have a specific amount of time default 30 seconds to enter your keypad code or an alarm will sound If a valid keypad code is not entered within a specific time of the audible alarm sounding a message is sent to a central monitoring station See Disarming the System amp Understanding What Happens During an Alarm on page 30 for more information The central monitoring station will attempt to contact the persons listed on the account When they reach a person listed on the account they will ask for the Secret Word to affirm whether a genuine emergency is occurring If no one on the list can be contacted or if the person contacted gives the wrong Secret Word the central monitoring station immediately dispatches po
3. Gun Hand Shot 1 Harp Transition Horse Whinny Jet Pack Power 3 Tap Silence to have the TouchScreen never play a tone when the associated security zone is faulted To set the volume of a tone 1 From the Settings menu see Configuring the TouchScreen on page 8 tap TouchScreen gt Sound Configuration gt Volume Configuration The Volume Settings Configuration screen is displayed Set your TouchScreen volume Volume Return to Menu 2 Tap the right and left arrow keys until you reach the appropriate volume level Cleaning the TouchScreen Screen The TouchScreen can be hard to clean without accidentally pressing buttons even accidentally arming or disarming the system To clean the TouchScreen screen 1 From the Settings menu see Configuring the TouchScreen on page 8 select Touchscreen gt Clean Screen The Clean Screen is displayed 2 Tap Clean Screen to display the Cleaning screen for 30 seconds You have 30 seconds to clean the TouchScreen without fear of pressing buttons At the end of 30 seconds you can choose to finish or have more time to continue cleaning Viewing Technical Specifications of Your TouchScreen From the Settings menu see Configuring the TouchScreen on page 8 tap About Note You might need to scroll down to display the About option The About This TouchScreen screen displayed About This Touchscreen Review the latest information about the TouchScreen Versio
4. Hall light Tap the icon for a lighting device to modify it The details of the selected lighting device are displayed Tap the Light Name field to display a keyboard screen to change the label of the Lighting device Tap the Dimmable field to choose Yes or No to use the dimming features of the lighting device if available Tap Next The Choose the Light Device You Wish to Modify screen is displayed again To add a lighting device IMPORTANT If you need to update the firmware on any sensor before adding it to the security system you must reset the sensor to factory defaults before adding it to the OpenHome Converge system This is essential so that it can receive the necessary changes to communicate with the TouchScreen 1 7 From the Settings app see Configuring the TouchScreen on page 8 tap Home Devices The Home Devices menu is displayed Tap Lighting gt Add Lights The Locating Lighting Devices screen is displayed Tap Next Plug the lighting device into a wall socket Secure it with a screw if applicable The lighting devices should be unpaired when they are removed from their packaging When it is installed in the socket the LED flashes three times every five seconds indicating that it is in Search mode and ready to pair with a TouchScreen Note Ifyou have problems pairing a lighting device refer to the lighting documentation for information about resetting the device to factory defaults
5. System Upgrade in Progress Message System will not Arm 18 on battery backup The battery voltage is 3 7 volt with about 5 remaining power Complete loss of power to the TouchScreen is imminent Door or window is open TouchScreen has lost A C power and is on battery backup Firmware update currently in progress User entered an invalid keypad code when attempting to arm the system Check the A C adapter Restore A C power to the TouchScreen as soon as possible Open the Security app and check the security zones door or window might be open Check the A C adapter Restore A C power to the TouchScreen as soon as possible No action required Message will go away when the update is completed Reattempt to enter the security code Use the Settings app to add edit and delete Using the TouchScreen Ba Message Resolution keypad codes If the problem persists you can choose to acknowledge the problem tap Acknowledge Problem to be able to arm your system until Customer Care can provide a permanent solution Tamper Cover ofthe identified sensor or device Make sure that the sensor cover on the Detected has been removed sensor is securely attached to the sensor base For smoke detectors ensure the cover is securely in the twist lock position on the base If the problem persists you can choose to acknowledge the problem tap Acknowledge Problem to be able to arm your system unti
6. Test alarms at least monthly by pushing the test button Replace batteries in all smoke alarms at least once a year If an alarm chirps warning the battery is low replace battery right away Replace all smoke alarms when they are ten years old or sooner if they do not respond properly when tested Additionally we recommend Ly Ly Ly Maintain a 3 foot about 1 meter distance from air supply and return vents DO NOT install smoke detectors in a garage or near furnaces Install at least 6 m 20 ft away from kitchens or other areas where combustion particles are present Install smoke detectors at least 2 5 m 8 ft away from bathrooms DO NOT install in dirty dusty or insect infested areas DO NOT install near areas fresh air inlets or returns or excessively drafty areas Heating and air con ditioning vents fans and fresh air intakes can drive smoke away from smoke detectors Remember that dead air spaces may prevent smoke from reaching a smoke detector Camera Installation Recommendations Camera views are accessible to TouchScreen users and family members who log into the Subscriber Portal When placing cameras consider whether what they are monitoring poses any privacy issues Appendix B Using the Key Pad A key pad is a wireless peripheral that lets you perform certain TouchScreen functions in additional locations in your premises For example you could install a key pad near a less used entry or in
7. Arm Stay a 92 Disarming the System 2 22 2 aaa aaa 93 Sending an Emergency Police Alarm 2 02 0 cece aa 93 Mounting the Key Pad _ aaa aaa aa 93 Changing the Batteries in the Key Pag oo 94 To Reset the Key Pad to Default aaa aaa 94 Appendix C Wi Fi Repeater Placement a 95 Appendix D Quick Reference Tables 96 V elcome to the ouchocreel Welcome to the TouchScreen The purpose of this document is to explain how to do the following in the OpenHome Converge system Understand and operate the TouchScreen device Arm and disarm your security system Send a panic alarm View system status and arm disarm the system Manage connectivity between the TouchScreen and the Central Monitoring Stations Manage pass codes Manage security zones Manage emergency dispatch contact information View history logs LU UU O UL UL UL LU View account information Understanding Security Network Components Your security network is made up of devices that consist of anything that communicates with the TouchScreen such as Door Window sensors lighting devices thermostats Panel Interface devices key pads and key fobs The TouchScreen communicates with sensors by radio frequency Optional cameras communicate with the security network router wirelessly The TouchScreen maintains communication with the system servers through the Internet and
8. tap Disabled The button changes to Enabled Your test alarms will be sent to central monitoring Send Test Alarm Messages Enabled Note Ifthe Enabled button is already displayed tap Enabled to choose to have your test alarms NOT sent to central monitoring IMPORTANT If you enable Send Test Alarm Messages contact your central monitoring station and tell them you are testing your system 3 Tap the Next button The Alarm Test Checklist is displayed Alarm Test Checklist The alarm test involves several steps to create alarms for each security zone Perform the following steps for alarm testing Ensure that all sensors are closed and all motion detectors have not detected Arm motion for a minimum of two minutes Ready to Arm must be displayed in order to arm the system for testing Ready to Arm Press the Arm button This will arm the system for Test mode Once armed press Next to continue NOTE The alarm siren will sound on the next screen 4 Ensure all the security zones are unfaulted that is doors and windows are closed motion detec tors are not showing motion etc When the security zones are ready for testing Ready to Arm is displayed under the Arm button Arm Ready to Arm 5 Tap Arm Your security system is armed in the special Test mode The Exit Delay is only 10 seconds long Motion sensors are turned off not tripping alarms but recording events until an Entry Exit s
9. triple beep signal Tap Police to send an alarm for police assistance By default the TouchScreen will not issue an audible signal The TouchScreen displays a Police Panic In Progress alert on the TouchScreen Tap the alert to sound an audible continuous high pitched chime Press touchscreen within O seconds to sound alarm Testing Your Alarms You must test your security system at least once per week to ensure that it is working dependably Once per month it is imperative that you do the following Test your alarm capability Review the signal strength of the TouchScreen to your Internet router and the cellular receivers see page 36 J Test your connectivity to the Internet and cellular servers see page 41 When testing your alarms you can choose to report your alarms to central monitoring to ensure end to end integrity By default the system lets you test the reliability of your alarms without sending a signal to central monitoring To test your alarms 1 From the Settings app see Configuring the TouchScreen on page 8 tap Security 5 Alarm Test The Alarm Test screen is displayed Alarm Test When executing an Alarm Test optional messages can be sent to the Central Station to validate communiction throughout the system This can be enabled or disabled prior to beginning the test Send Test Alarm Messages Disabled Return to Menu 2 To have your test alarms reported to central monitoring
10. you must reset the camera to factory defaults before adding it to the OpenHome Converge system This is essential so that it can receive the necessary changes to communicate with the TouchScreen 1 From the Settings menu tap Home Devices gt Cameras gt Add a Camera The Add Camera Network Test screen is displayed Add Camera Network Test We will now test the upload speed of your broadband connection This will be used to determine the optimal Video Quality to use when configuring cameras Press Next to begin 2 Tap Next The TouchScreen uploads a binary file multiple times to the system servers to determine the security system s upload speed The screen displays the current calculated upload speed The Upload Speed is used by the system to set the default video quality for the camera Add Camera Network Test Executing Network Test Upload speed of 2869 618 Kbps 3 Tap Next The Hardware Setup screen is displayed Hardware Setup To add a camera 1 Connect the camera to the Supplied Router using an Ethernet cable Connect it to any open port Previously configured cameras must be reset to factory defaults Connect the camera to power The LED on the front of the camera will flash while locating a valid IP Address Please ensure that the LED goes solid before hitting the Next button This should take 15 20 seconds Figure 7 Camera Hardware Setup Screen 4 Perform the steps describ
11. A four digit code that sends silent alarm Default Duress Code is immediately when used to arm or disarm the disabled system Otherwise works the same as the Master keypad code Initiating Emergency This is a two step action from the TouchScreen Not configurable Alarms aka manual alarms Cross Zoning Two security zones that only trip an alarm if they Default 10 seconds are both faulted within a configured period of time Range 1 second to 999 Can only be created after the security zones have seconds been added in a separate step Swinger Shutdown _ After the TouchScreen has sent an alarm the set Default 2 trips number of times trips to central monitoring no Range 1 to 6 trips more alarms will be sent to central monitoring for 48 hours or until the security system is disarmed Fire Alarm When enabled central only contacts the authorities Default Disabled Verification when multiple smoke detectors are faulted OR a detector is in an alarm for 60 seconds or more Call Waiting Old fashioned security systems use phone lines to send alarms to central monitoring so they require a caution included with their control panels alerting the installer that call waiting features can prevent successful connection to the central station Since the TouchScreen connects to central monitoring over broadband and cellular this alert is not required Communications Test the security system to ensure that it is in proper communica
12. UL UL LU Manage your environmental devices such as lights and thermostats see page 63 Understanding Arming Modes You can arm the system for multiple scenarios Arm Away Everybody leaving Arm Stay People active inside see page 25 Arm Night Everybody going to bed see page 26 Different arming modes use different rules for when sensors are tripped and for Entry Exit delays An Exit delay is a short period of time after the system is armed for you to leave the premises default 60 seconds Entry delay gives you time to disarm the system when you reenter the premises default 30 seconds You must enter a valid keypad code within the Entry delay period to avoid sounding an alarm Consult with your installer or Customer Care representative to customize the Entry Exit delays on your system Note After the alarm is faulted the Alarm Transmission Delay period starts see page 30 In the Armed state and during the Entry Delay period if the central system loses all connectivity with your TouchScreen an alarm is immediately sent to the central monitoring station This prevents an intruder from attempting to stop an alarm by destroying the TouchScreen See Understanding Your Protection Against Smash amp Grab Attacks on page 26 for more information Arm Away Mode The Arm Away mode is used when everyone is leaving the house The following rules apply Ly Ly Ly Ly Alarm trips immediately if a monitored Perimeter zo
13. Zones are Listed in the TouchScreen Ifyou have a lot of sensors you might have to scroll down to see them all in screens that manage and report on security zones such as the Arm System tab and the Dashboard tab of the Security app You can designate more important sensors to always be listed first Arm System Dashboard Arm Stay 1 Front Door 2 Back Door 3 Garage Door Arm Away E E Closed Closed History Arm Night Turn Zone Off Turn Zone Off Turn Zone Off Arm System Dashboard AN 1 Front Door 2 Back Door 3 Garage Camera To change the order that zones are listed in the TouchScreen screens J Closed E Closed p Closed History Turn Zone Off Turn Zone Off Turn Zone Off From the Settings app see Configuring the TouchScreen on page 8 tap Sensors amp Zones gt Change Zone Order The Change Zone List Order screen is displayed From this screen you can move items up and down in all lists that display order For example if you tapped To Top in the zone Window that zone would move from the bottom of the list to the top Managing Cameras You can have up to six cameras connected to a TouchScreen at a time For each camera you can Assign a name to it when it is added J Enable or disable the camera LED for some brands of cameras Choose the video quality used by each camera based on the quality of the Wi Fi between the cam era and your security network No
14. a web based tool that allows you to remotely connect to your security system You can access the Subscriber Portal from a PC or mobile Internet device Many operations that can be done from the TouchScreen can also be performed from the Subscriber Portal Some operations such as managing which apps are accessible from your TouchScreen can only be performed from the Subscriber Portal Your installer has provided you with the URL address of the Subscriber Portal as well as a username and password to access it See the Subscriber Portal User Guide for more information Using the TouchScreen a Using the TouchScreen The Technicolor TCA203 TouchScreen is the center of your home security system This Android powered device allows you to perform actions such as arming and disarming your security system monitoring the status of your security sensors and sending emergency alarms For detailed information about operating an Android device refer to the Android documentation provided by Google Warning The rechargeable battery that came with your TouchScreen is only available through your service operator If your battery needs to be replaced contact your service operator to arrange for replacement Understanding the TouchScreen Controls The following diagram shows the major components ofthe TouchScreen Camera USB Port Sleep Mode Volume SD Card Slot Audio Home Back Menu Emergency Each button is described in the follo
15. and ensure that it is marked as alarm The following table shows the types of tests to perform TouchScreen User Guide Table 4 Sensor Testing Operations Sensor Testing Process Door Window Open and close the door or window Motion Avoid the motion detector s view for three minutes after arming the system Detector then walk in front of it Smoke Press and hold the sensor s Test button until the siren sounds Detector approximately 10 seconds Glass Break Use a glass break simulator Detector Key Fob Arm and disarm system with the key fob Key Pad Arm and disarm system with the key pad The TouchScreen notes that each sensor communicated an event to the TouchScreen and initiated an alarm Managing Connectivity Between the TouchScreen and the Central Monitoring Stations The TouchScreen is constantly communicating with central monitoring stations It connects via your service provider using broadband It also connects to a cellular network if your internet connectivity goes down The TouchScreen can connect to your service provider s modem through a cable or Wi Fi wirelessly Viewing Signal Strength To view the current signal strength of the TouchScreen s Wi Fi connection to your service provider s modem 1 From the Settings app see Configuring the TouchScreen on page 8 tap Advanced Settings gt Connectivity gt Wi Fi amp Cellular Signal Strength The Wi Fiand Cellular Signal Strength screen
16. and rebooting the camera and tap Locate Camera 11 When the camera has been paired wirelessly to the TouchScreen tap Next The Adjust Camera screen is displayed Adjust Camera Adjust the camera so that it points where you would like for it to point After each adjustment press the Refresh button to reload the image Refresh Figure 13 Camera Adjust Camera Screen 12 Pointthe camera as needed 13 Tap Next The Add Additional Camera screen is displayed 56 14 Managing Your System Security O Camera Add Additional Camera If there are more cameras to add press Add Another Otherwise press Next to continue Add Another Next gt Camera Add Additional Camera Screen Tap Add Another to add an additional camera Repeat the steps as directed Tap Next to return to the Install Zones and Home Devices screen is displayed with the Cameras marked done Cameras 57 TouchScreen User Guide Table 9 Troubleshooting the Camera Installation Description Unable to pair the camera to the TouchScreen Confirm that the camera is plugged into the security router during configuration and has been restored to factory defaults Perform the following procedure 1 Reset the camera to factory defaults hold the reset button for 30 seconds 2 Reboot the camera Located but not able to Secure Compare the MAC address on the screen with the MAC address on the back of the camera They should match Po
17. app that will be used as a screensaver Table 11 Commonly Used Screensavers Control Description None The screen never goes to screensaver Security Screen displays the Arm System tab from the Security app Camera Displays stills of the cameras attached to the security system updated every 5 seconds If there is only one camera attached to the security system it displays live video Clock Displays the current time in digital or analog Blank Displays a blank screen Photos Displays a slideshow of photos from your Flickr account Configuring the Tones and Volume Levels You can configure the sounds the TouchScreen plays when a security zone is faulted or cleared You can also configure the volume at which the TouchScreen sounds are played To set the tones that the TouchScreen uses when zone events occur 1 From the Settings menu see Configuring the TouchScreen on page 8 tap TouchScreen gt Sound Configuration gt Hometone Configuration The Sound Settings Configuration screen is displayed Return to Menu Red icons for example ll for door being opened designate the sound played when a zone is faulted Green icons for example B for a door being closed designate the sound played when a zone is cleared 2 Tapa field to display a menu of sounds to play when a zone is faulted or cleared Select Zone Fault Tone Front Door Closed Front Door Open Gas Station Bell Gliss Arpeggios 1 Gliss Arpeggios 2
18. feature is not configurable Control Buttons LC SI Home button The functions of these buttons cannot be Emergency Alarms O TouchScreen The functions of these aka manual alarms Press to access buttons cannot be Emergency Alarm changed options Alarm Transmission Length of time after an alarm sounds for the Default 30 sec Delay customer to enter a valid keypad code to prevent Range Minimum is 15 sec aka Abort Window alarm from being sent to central and the maximum is 45 sec Disarming During System disarmed by entering a valid keypad codein This feature is not the Alarm the TouchScreen or a key pad If invalid keypad configurable Transmission Delay code entered alarm restarts When alarms are If system is disarmed within the Alarm Transmission By default verify contacts successfully aborted Delay period no alarm transmission occurs are notified by SMS and 97 Appendix D Quick Reference Tables aY Feature Comments Ranges amp Defaults that is disarmed Contacts can opt not to receive SMS and or email email when an alarm is during the Alarm messages notifying them when an alarm was disarmed during the Alarm Transmission Delay aborted and that central monitoring was not Transmission Delay period notified period Cancel Window For 5 minutes after the end of the Abort Window This feature is not customer can disarm system to send an Alarm configurable Cancel to central monitoring Duress Code
19. is displayed graphically displaying the detected signal strength of the Wi Fi connection to the router and the GPRS EDGE connection to the cellular network Wi Fi and Cellular Signal Strength Wi Fi Cellular 66dBm 63dBm 80 Yo gprs Refresh Return to Menu 36 Managing Your System Security Ba 2 If your Wi Fi connection is weak try moving the TouchScreen closer to the Internet router If your cellular signal is weak try moving the TouchScreen to another part of the house where it can obtain a stronger signal Testing Your Connectivity The TouchScreen can test its connectivity to the Internet and cellular networks To test the TouchScreen connectivity 1 From the Settings app see Configuring the TouchScreen on page 8 tap Advanced Settings gt Connectivity The Connectivity menu is displayed 2 Tap Test Connectivity The Connectivity Test screen is displayed Connectivity Test Testing connectivity to the security systems servers can take up to 4 minutes if there are connectivity issues Press Next to begin the test Testing Broadband Connectivity Testing Cellular Connectivity Return to Menu Next 5 3 Tap Next to start the test This can take as little as 30 seconds or as long as four minutes Managing the Passcodes in your Security System Your security system provides the following default keypad codes Master J Guest a Guest permission level LJ Duress see Understanding the Du
20. least 259 Kbps network upload capacity 320x240 at 5 FPS Requires at least 86 Kbps network upload capacity Run Speed Test b To update the upload network speed tap Run Speed Test The TouchScreen uploads a file to the system servers to measure the time until it receives an acknowledgement Add Camera Network Test Executing Network Test Upload speed of 2869 618 Kbps c Tap Next to return to the Adjust Camera Video Quality screen d Tap the appropriate video quality based on the measured speed and tap Next Adjust Camera Video Quality Camera configuration is complete Configuring Camera 9 Tap Next TouchScreen User Guide The Camera Wi Fi Connection Test screen is displayed Camera Wi Fi Connection Test Now your camera is configured to work with the TouchScreen using wi fi We just need to ensure its wi fi connection works properly Locate Camera 1 Disconnect the ethernet and power cables from the camera 2 Re connect the power cable to the camera no ethernet this time 3 When the camera light is off and not blinking f ocate Camera The TouchScreen will locate the camera and test its wi fi connection 4 When finished press Next Figure 12 Camera Camera Wi Fi Connection Test Screen 10 To have the camera connected to the TouchScreen wirelessly follow the instructions in the Cam era Wi Fi Connection Test screen including disconnecting the camera from the TouchScreen router
21. network upload capacity 320x240 at 5 FPS Requires at least 86 Kbps network upload capacity Run Speed Test Tap Run Speed Test to have the TouchScreen upload a file to the system servers and gauge the amount of time it takes to receive an acknowledgement This allows the TouchScreen to recommend video quality level Adjust Camera Video Quality Executing Network Test Upload speed of 296 245 Kbps 4 Tap Next to return to the Adjust Camera Video Quality screen 5 Tap the appropriate video quality based High Medium or Low on the measured speed of the Wi Fi between the camera and your security network and tap Next Adding Cameras to the Security System The TouchScreen supports up to six cameras A camera is added to the security system by using an Ethernet cable to connect it to the security router Mter the camera has been added to the security system remove the cable and place the camera in the desired location If your home requires a Wi Fi repeater the camera must be connected to the router first and then moved to the desired location on the far side of the repeater See Managing Wi Fi Repeaters on page 68 for more information about Wi Fi repeaters IMPORTANT The camera images are accessible to the TouchScreen device the Subscriber Portal and mobile apps The Service Provider does not have access to these images IMPORTANT If you need to update the firmware on any camera before adding it to the security system
22. not receiving A C power or the display is powered off to conserve battery life The screen is divided into the following operational sections J Security Status Header see page 13 System amp Zone Trouble Header see page 14 Content Area see page 20 12 Using the TouchScreen Ba Security Status Header The Security Status header displays in the upper left hand of the TouchScreen It tells you whether the system is armed or disarmed and other information Tap this header to arm or disarm the system System Status Bar Also during troubles that would prevent arming such as a monitored door or window being opened an announcement replaces the Arm Disarm status E Front Door Open If you tap this header at that time the TouchScreen presents the Arm System tab of the Security app Arm System Dashboard History Arm Stay Arm Away Arm Night Front Door E Closed Turn Zone Off 2 Back Door E Closed Turn Zone Off 3 Garage Door E Closed Tum Zone Of During the Exit Delay the header changes to announce the number of seconds until the system is armed al Please Exit Arming in 28 Seconds During the Entry Delay the header changes to announce the number of seconds before the alarm sounds pig Alarmin 2 Seconds TouchScreen User Guide System amp Zone Trouble Header The System amp Zone Trouble header displays in the upper right hand of the TouchScreen It only displays when there is a connec
23. station they will attempt to contact you to verify that a true emergency is occurring When you answer they will ask for your secret word as an additional verification To view and modify your secret word 1 From the Settings menu see Configuring the TouchScreen on page 8 tap Advanced Settings gt Security Secret Word The Get Security Secret Word screen is displayed Getting Security Secret Word From Server Now we will contact the server to obtain your Security Secret Word information Press Next to continue 2 Tap Next The secret word is displayed for editing Set Security Secret Word Choose and enter a Security Secret Word This word is used in alarm situations when the Security Monitoring Station calls to verify an alarm It validates that the individual answering the telephone is who they say they are Please choose a word that you can easily remember and that will easily be understood by the monitoring station when spoken over a telephone 3 To change the secret word tap the Secret Word field square area A keyboard is displayed that enables you to change the secret word Security Secret Word 4 Tap Done to save your changes The Set Security Secret Word screen is displayed again Set Security Secret Word Choose and enter a Security Secret Word This word is used in alarm situations when the Security Monitoring Station calls to verify an alarm It validates that the individual answering t
24. to factory default Battery Requirements Table 14 Device Batteries Device Device Type Batteries TouchScreen Central Controller GSP055771 4 volt Lithium Polymer 4400mAh 16 28WH Door Window Sensor 7 Sensor 3 volt Lithium Motion Detector Sensor 3 Glass Break Detector a Smoke Heat Detector 85 TouchScreen User Guide Replacing the Battery Warning The rechargeable battery that came with your TouchScreen is only available through your service operator If your battery needs to be replaced contact your service operator to arrange for replacement Remove screw 1 Usea P1 Phillips screwdriver to remove the 1 screw from the battery cover of the Touch Screen and detach the cover 2 Lift the battery out of the receptacle and dis connect the battery from the TouchScreen by gently pulling the base of the connector Battery 3 Unwrap the battery from its packaging and install it in the battery compartment 80 Appendix A TouchScreen Installation and Maintenance BY 4 Position the battery and cables inside the bat tery compartment so the cables lie along the top of the battery Battery 5 Align and connect the battery s pins to the bat tery connector so that the wire order is top Connect battery to bottom BLACK BLACK WHITE RED RED ta TouchScreon here Insert battery here O O O 6 Replace the battery cover and the screw 87 Recommendation
25. zone Tap Done to accept your changes Tap the Enable LED field to turn the camera LED on or off Tap the Video Quality field to test the upload network speed and determine the best video quality level for the current camera see page 49 5 Tap Next The Cameras screen is displayed again 6 Tap a camera image to modify additional cameras or tap the Home icon to return the main screen To modify the video quality displayed by a particular camera When you modify the video quality the system lets you choose to display live video in three levels based on the camera s connection speed to the system servers 1 Access the details of a camera for editing as described starting on page 48 3 The Edit a Camera screen is displayed showing a label and a captured image ofall the camera VIEWS Edit New Camera The details of this camera are outlined below Select the fields to adjust these details where appropriate Press Next when complete Model SerComm_Camera_8021 Tap the Video Quality field to determine the ideal level of video detail to be captured by the device The Adjust Camera Video Quality screen is displayed Adjust Camera Video Quality Choose from one of the options below to adjust the Camera Video Quality The network speed test yielded 273 357 Kbps for your environment High Medium Low 640x480 at 10 FPS Requires at least 691 Kbps network upload capacity 320x240 at 15 FPS Requires at least 259 Kbps
26. Arm Night or 60 seconds for Arm Away It will only do this one time If the wrong code is entered the countdown timer resets to 60 or 120 seconds J Ifan Entry Exit door is left open at the end of Exit Delay the Entry Delay immediately starts and if the system is not disarmed an alarm will sound Bypassing Zones To arm the system the TouchScreen requires that a sensor zone be turned off bypassed if it has any of the following troubles Sensor Tamper Detected Tamper Detected Sensor Communication Failure It is NOT necessary to bypass for any other troubles Instead you must acknowledge the trouble before arming the system Note Fire smoke and carbon monoxide sensors cannot be bypassed Cancelling the Arming Process If you arm the system in Arm Away or Arm Stay mode the Security Status header displays a countdown of the number of seconds until the Exit Delay is over You can choose to cancel the arming process To cancel the arming process 1 Tap the Security Status header while it is displaying a countdown The Security app is displayed with a keypad and the Disarm System tab active The view from the camera s if any is displayed Dashboard Arm Stay Arm Away Arm Night Front Door E Closed 2 Back Door E Closed 3 Garage Door E Closed 2 Enter your security code to stop the arming process By default the TouchScreen makes a sound any time you provide input by tapping it This audible f
27. Control N ET W O R K amp TouchScreen User Guide Technicolor TCA203 Android Release 5 1 Hawaii SU1 December 19 2012 2006 2007 2008 2009 2010 2011 2012 2013 iControl Networks Inc the iControl logo uControl Inc the uControl logo OpenHome and Converge and all other uControl products and technology names are trademarks or registered trademarks of iControl Networks Inc All other products or services mentioned herein are trademarks of their respective companies Contents Welcome to the TouchScreen U aaa aaa aa 5 Understanding Security Network Components 22 22 e cece eee cece e cee ceeceeceeeeseeeees 5 Understanding the Security Zone Types oa aaa aa 6 Understanding Alarms aoaaa aoaaa cece cece cece cece aaa aaa aaa aaa aaa 8 Configuring the TouchScreen 222 22 oe cece cece aaa 8 Sela Alega AA 10 Using the TouchScreen 2 11 Understanding the TouchScreen Controls o aaa 11 Understanding the Screen nec aka ahaha eecdeee desde kas cud bcesdigacecucdcccenceeueciesecs 12 Security Status Header aaa aaa aaa 13 System amp Zone Trouble Header aaa 14 Content Area aaa aaa aaa aaa 20 Low Power Mode aaa aaa aa 21 Show Security Cameras and Live Video 22 Managing Your System Security aaa aaa aa 24 Understanding Arming Modes aaa aaa aaa 24 Arm Away Mode 25 A
28. again You must acknowledge it by tapping the OK button again to silence the alerts From the resolution information you can Tap Return to view the Troubles list again where you can choose to acknowledge the current trou ble or view the resolution information for other troubles Ll Tap Acknowledge Problem to acknowledge the current trouble immediately and return to the Troubles list The following table lists messages that can be displayed in the trouble header TouchScreen User Guide Table 3 System amp Zone Trouble Header Messages Message Cause Resolution AC Power TouchScreen is not receiving A C Confirm that the power adapter is plugged Disconnected power into the TouchScreen Confirm that the power adapter is plugged The system is in Low Power Mode see into an un switched outlet page 21 Confirm that the un switched outlet has power Plug the power adapter into another outlet Alarm TouchScreen is not accessing the Restore Internet connectivity as soon as communication Internet through the local network nor possible failed does it have cellular connectivity i l If the lack of cellular connectivity persists contact Customer Care Battery failure Backup battery for the TouchScreenis When AC Power is restored the battery will dead and there is a loss of external recharge If not have the battery power connection checked After external power is restored it takes approximately 21 hou
29. an upstairs bedroom to ensure its Emergency Alarm feature is always readily accessible The following TouchScreen functions can be performed from the key pad Check the current system status armed disarmed or not ready Ll Arm the system in Arm Away mode or Arm Stay mode see the TouchScreen User Guide for an explanation of arming modes Disarm the system Senda Panic alarm for police assistance Checking System Status Press the Ks button to light the LED to show the current status of the security system The PA tier lights to show the current status of the security system Ll Green for three seconds if the system is disarmed Red for three seconds if the system is armed Orange for three seconds if the system is not ready to be armed for example a door is open Arming the System From the key pad you can arm your system in Arm Away mode or Arm Stay Arm Night mode must be performed from the TouchScreen or Subscriber Portal Arm Away Mode Enter a valid keypad code followed by the AR button to arm the system in Arm Away mode no one still in the premises See the TouchScreen User Guide for an explanation of this arming mode The BA a turns red for 3 seconds to indicate that the Exit Delay has started default 30 seconds TouchScreen beeps during this period If the system is not ready because for example a door or window is opened the button flashes orange seven times Arm Stay Enter a va
30. ble 15 System amp Security Settings Ranges and Defaults Feature Comments Ranges amp Defaults Exit Delay The time allotted for the customer to exit the Default 60 seconds premises when the security system is armed Range 45 seconds to 240 The Exit Delay for Arm Stay and Arm Night modes is seconds twice the configured Exit Delay up to 120 seconds Exit Delay Progress TouchScreen beeps once per second Twice per Disabled for Arm Stay 4 Annunciation second during the last 10 seconds Arm Away This feature is not configurable Exit Delay Restart Entry Exit zone is faulted restored and then faulted One time only again prior to the end of the exit delay then Exit This feature is not Delay restarts configurable Exit Error If an Entry Exit door is left open at the end of Exit This feature is not Delay the Entry Delay starts and if the system is configurable not disarmed an alarm sounds Unvacated Premises During Arm Away if no Entry Exit Zone opens and This feature is not closes during the Exit Delay the Arming Mode configurable reverts to Armed Stay Entry Delay The time allotted for the customer to disarm the Default 30 seconds system after tripping an Entry Exit security zone Range 30 to 240 seconds Entry Delay Progress TouchScreen beeps once per second Twice per This feature is not Annunciation second during the last 10 seconds configurable Disarm Enter a keypad code to disarm the system This
31. by cellular The following graphic shows how the network is set up Pi a po Service Provider Doorlwindow Motion Customer s SS Network a Smoke Glass break Key fob Key pad Security r Network i Ethernet cable Wireless Managed 802 11 Cellular Fi CUT Ei ri Radio Freguency NI d J7 Optional IP Camera naa aan T Touchscreen TouchScreen User Guide Figure 1 Security Network The following table describes the equipment that may be included with your security system Table 1 Security Network Components Description Security Net This is the hub of your security network This device is installed between your broad naaa Router band modem and ae a ae Rt III home network router TouchScreen The device used to interface with your secu The device used to interface with your security system system Sensors Multiple types of sensors are available 2 Doorway window sensors monitor the opening and closing of potential entry and exit points Motion detectors monitor movement within the premises Carbon monoxide sensors trigger if carbon monoxide is detected Flood sensors trigger if water comes in contact with the sensor Glassbreak sensors trigger if a window is broken Smoke detectors trigger when smoke is detected Cameras Up to six cameras can be installed in your security system Cameras can be configured to take a series of pictures if a particular
32. ck app Press Next to continue 3 Tap Next 4 The TouchScreen displays the following confirmation The name app has been removed 5 Tap Next to display the list of installed apps again Appendix A TouchScreen Installation and Maintenance BY Appendix A TouchScreen Installation and Maintenance Installing the Technicolor TouchScreen 1 Remove the TouchScreen from its packaging 2 Usea P1 Phillips screwdriver to remove the 1 screw from the battery cover of the TouchScreen and detach the cover Remove screw 3 Unwrap the 4 0 volt battery from its packaging and install it in the battery compartment Warning The rechargeable battery that came with your TouchScreen is only available through your service operator If your battery needs to be replaced contact your service operator to arrange for replacement 4 Position the battery and cables inside the battery compartment so the cables lie along the top of the battery 5 Align and connect the battery s pins to the battery connector so that the wire order is top to bottom BLACK BLACK WHITE RED RED 81 TouchScreen User Guide Battery Connect battery to TouchScreen here Insert battery here 00000 6 Replace the battery cover and the screw 7 Place the AC power cable through the holes on the sides of the TouchScreen stand 8 Connect the adapter cable to the back of the TouchScreen 82 Appendix A TouchScr
33. ecurity zone is faulted The Arm button changes to a System Armed notice System Armed an 6 Tap Next The Alarm Test screen is displayed Alarm Test To test the complete functionality of the alarm system each zone must be tripped For smoke detectors press and hold the test button for 15 seconds The siren may be muted at any time It should be noted that 24 Hour Inform zones are not Disarm included in this test When complete press the Disarm button to proceed o Fomor e N n NC iri Mute Siren 7 Open and close an Entry Exit door The Entry Delay period starts default 30 seconds The TouchScreen begins beeping once per second The beeping speeds up to twice per second in the last 10 seconds of the Entry Delay period The motion detectors are turned on Note To mute the siren tap Mute Siren This is not recommended Ensuring that your siren is in working order is an important part of the test After the end of the Entry Delay period ends the siren sounds unless you muted it and the Entry Exit zone you faulted is marked with an alarm tag Alarm Test To test the complete functionality of the alarm system each zone must be tripped For smoke detectors press and hold the test button for 15 seconds The siren may be muted at any time It should be noted that 24 Hour Inform zones are not included in this test When complete press the Disarm button to proceed Mute Siren 8 Fault each additional alarm
34. ed in the TouchScreen These communicate with sensors and home Module devices Firmware Managing TouchScreen Apps The TouchScreen apps are applications that provide additional functionality through the TouchScreen The Security and Settings apps are required apps The Cameras Thermostats and Lights apps are automatically installed if you have those devices connected to your system All other apps can be fully managed from the TouchScreen using the Settings app Select the Security app to view options related to Select the Thermostats arming disarming the system enabling disabling app to view the current security zones viewing history logs and recent state of all your security zone events thermostats SECURITY THERMOSTATS Select the Settings app to access tools to modify Select the Lights app to OR the TouchScreen configurations view the current state of all your light control devices SETTINGS LIGHTS Select the Cameras app to view a live feed of all the cameras in your security system CAMERAS 77 For more information about managing apps see J Install available apps to the TouchScreen see page 78 Q Reposition the order that apps are displayed in the Home screen see page 79 _ Uninstall apps from the TouchScreen see page 79 Installing TouchScreen Apps You can choose to install custom apps to your TouchScreen To install an app to the Touchscreen 1 From the Settings app see Configuring t
35. ed on the Hardware Setup screen The steps vary including connecting a camera to the TouchScreen s router with an Ethernet cable and rebooting the camera and then tap Next IMPORTANT The Camera Hardware Setup screen does not apply to Sercomm iCam installations If you are installing an iCam refer to the Sercomm iCamera Installation Guide The Locating Camera screen is displayed The system locates the camera that is connected to the TouchScreen s router with an Ethernet cable and displays its details Locating Camera Press Accept to configure this camera or Back to scan again Located Camera 00 C0 02 5E 77 64 Manufacturer Sercomm Model SerComm_Camera_8021 Upgrading Firmware Configuring Camera Figure 8 Camera Locating Camera Screen 5 Tap Acceptto pair the camera with the TouchScreen After the system finishes the Configuring Camera field is marked Done During the Configuring Camera step the system upgrades the camera firmware if needed This can take up to 15 minutes Configuring Camera Camera configuration is complete Press Mexi bo continue Located Camera O00 00 072 5E 76 9f Manufacturer Control Model SerComm Camera 8021 Upgrading Firmware Done Configuring Camera Done Figure 9 Camera Configuring Camera Screen 6 Tap Next The Edit New Camera screen is displayed Edit New Camera The details of this camera are outlined below Select the fields to adjust these details where appr
36. eedback can be disabled 1 From the Settings app see Configuring the TouchScreen on page 8 select Touchscreen gt TouchScreen Audible Feedback The Audible Feedback screen is displayed Setting Audible Feedback Configure whether the touchscreen provides audible feedback when button and other actions are pressed on the touchscreen Provide Audio Feedback Return To Menu 2 Select No from the Provide Audible drop down menu to disable feedback sounds or Yes to enable them TouchScreen User Guide Disarming the System amp Understanding What Happens During an Alarm When you enter an armed premises an Entry Delay period starts During the Entry Delay the header changes to announce the number of seconds before the alarm goes off ra Alarm in 2 Seconds The Security app screen displays either the camera associated with the security zone where you entered the premises or the default camera if no camera is associated with that zone Disarm System Dashboard History The TouchScreen beeps audibly once every second until the last 10 seconds when it beeps twice a second If a valid keypad code is not entered by the end of the Entry Delay period an alarm sounds From the time an alarm sounds or starts silently for most reasons you have 30 seconds default to enter a valid keypad code to disarm the system and prevent an alarm being sent to the central monitoring station This is called t
37. een Installation and Maintenance BY Connect the A C adapter 9 Connect the stand to the back of the TouchScreen Insert the longest peg into the Tamper Switch hole which is the top right hole on the back of the TouchScreen Slide the stand downward until the pegs lock in place 10 Position the TouchScreen near an un switched wall outlet not controlled by a light switch 11 Ifthe installation plan does not involve the TouchScreen connecting to the customer s network wirelessly then connect an Ethernet cable to the TouchScreen and the iControl dedicated router 12 Insert the AC adapter into the bracket as shown 83 TouchScreen User Guide Table 13 AC Power Supply Ratings Rating Value kea deentsids tak el Voltage 100 PAETE I way todd ata i 1 120V jl diiket Current 0 5A a Frequency 60 Hz 13 Remove the center screw from the wall outlet 14 Plug the TouchScreen s AC adapter into the TOP plug of the wall outlet and replace the center screw through the bracket hole After a few seconds the Installation Welcome screen is displayed on the TouchScreen 84 Appendix A TouchScreen Installation and Maintenance BY Camera USB Port o oissrmecr resa caii C l Volume SD Card seruurity Settings Slot Audio Home i Back Menu Emergency Figure 18 Activation Installation Welcome Screen Note Ifthe TouchScreen does not display the Installation Welcome screen you must reset it
38. epartment Call the fire department and police from the outside meeting place using your cell phone or call from a neighbor s phone Practice your home evacuation plan Additional Emergency Preparations Ly Do not wait until an emergency occurs to make a plan Talk to each other about what each person should do in different types of emergency Learn your security system Get to know how to arm and disarm it and what to do when the authorities or central monitoring calls Make sure everyone who should know knows the Secret Word when to use it and that it should not be shared Understand the difference between your keypad code and the duress code Understand that you should never enter the premises if you hear an alarm Call police from a cell phone or a neighbor s phone Smoke Detector Installation Recommendations The National Fire Protection Association NFPA recommends the following for the number and placement of smoke detectors Place smoke alarms as follows Ly LU UO O LU In every bedroom in hallways and on every level of the premises including the attic and base ment High on a wall or on a ceiling because smoke rises If a smoke detector is placed on a ceiling position at least 4 inches 10 2 cm from the wall Be careful about placing smoke detectors within 20 feet of a cooking appliance Smoke alarms are an important part of a home fire escape plan For maintaining your smoke detector Ly Ly
39. ettings app see Configuring the TouchScreen on page 8 tap Apps Reorder Apps A list of installed apps is displayed Change App Order Return To Menu Use the list below to change the order that apps are displayed on your Touchscreen Use the Up button to move an app up one the Down button to move an app down one and the To Top button to move an app to the top ofthe list o Clock Up S Word of Day Up o Cozi Up Ga News Up 2 Tap the Up and Down arrows on the scrollbar to reveal additional apps 3 Tap Up to move the app higher in the sequence of displayed apps or Down to move it lower If you tap To Top the app appears first in the list of sortable apps 4 When the apps are in the order you like tap Save Apps Order 5 Tap Return to Menu to return to the Settings screen Uninstalling Apps Custom apps can be uninstalled from the TouchScreen System apps Security and Settings and device apps such as Cameras Lights or Thermostats cannot be uninstalled To uninstall an app 1 From the Settings app see Configuring the TouchScreen on page 8 tap Apps gt Remove App A list of installed apps is displayed Choose the app to remove from the Touchscreen o Clock EEE gt Word of Day o Cozi News Return to Menu Tap the Up and Down arrows on the scrollbar to reveal additional apps 2 Tap the app to uninstall and then tap Next The app being removed is displayed Removing the Clo
40. have up to 30 lighting devices connected to a TouchScreen at a time Each lighting device has a name assigned to it when it is added and is designated as dimmable or not To dim or turn off a light 1 From the Home Screen tap the Lights app LIGHTS The Lighting screen displays controls for each of your installed lights 2 Tap the light icon to turn the light on or off Tap to turn on the light Tap to turn off the light Note Ifthe lighting device is Energy Management enabled when the light is on the TouchScreen displays a leaf icon and how many watts are being used TouchScreen User Guide 3 Ifthe light is dimmable select the power level The top box indicates full power and each box below it decreases the power level by 20 percent You can also perform the following operations 2 Modify lighting devices page 64 Add lighting devices page 65 J Delete lighting devices page 65 Use the following method to Change the name ofa lighting device as it appears in reports on the TouchScreen and in the Sub scriber Portal Set the light to be dimmable or not To modify the details of your lights 1 From the Settings app see Configuring the TouchScreen on page 8 tap Home Devices The Home Devices menu is displayed 2 Tap Edit Lights The Configure Lighting Devices screen is displayed showing icons of each installed light Choose the Light Device you wish to modify Return to Menu EC
41. he telephone is who they say they are Please choose a word that you can easily remember and that will easily be understood by the monitoring station when spoken over a telephone Security Secret Word Return to Menu Managing Connectivity between Your Home Devices and the Internet Your home network accesses the Internet through your security network router DMZ The router s DMZ selectively exposes your home network to the Internet By default your home network can access the Internet but entities in the Internet cannot access computers and devices in your home network This can be a problem for certain types of computing and also for using entertainment systems to watch movies play games etc TouchScreen User Guide Home Home Network Computer l CP Outside gt Servers amp Websites Entertainment System MIA MI S Security Network IP Cameras Soo Touchscreen Central Monitoring Figure 5 Security Network Router Blocks Access to Your Home Network from the Internet Default You can choose to have your security network router expose your home network to devices in the Internet see Security Network Router Can Permit Access to Your Home Network from the Internet This will not change your security network s protection from outside entities If your home network is exposed to Internet entities you can choose to hide it see page 44 Home Co
42. he Alarm Transmission delay or the Abort Window The Alarm Transmission Delay is a required period that prevents a report to the central station if an alarm was triggered innocently IMPORTANT Emergency alarms see page 32 and smoke alarms are reported without an Alarm Transmission delay or an Entry Delay Consult Customer Care to understand the number of seconds configured for the Alarm Transmission Delay on your system After the Alarm Transmission Delay period you still have 5 minutes to disarm the system If you do this and a monitoring operator has not contacted you yet central monitoring is notified that you have canceled the alarm When the Alarm Transmission delay period ends monitoring operator will attempt to contact the persons on your Emergency Dispatch list in the order you have determined This list is maintained in the Subscriber Portal The monitoring operator will ask for the secret word to ensure the person is a valid Emergency Dispatch contact 30 Managing Your System Security O Depending on the procedures determined by your service provider the monitoring operator might attempt to contact you through the TouchScreen device itself In this case there will be a series of ring tones and then you will hear the voice of a monitoring operator through the TouchScreen device A dialog is displayed in the screen alerting you that an open call is active on your TouchScreen Voice call active a Call from Security Monit
43. he Security icon on the Home screen see page 20 SECURITY The Arm System tab is displayed Arm System Dashboard History Arm Stay Arm Away Arm Night 1 Front Door E Turn Zone Off 2 Back Door E Closed Turn Zone Off 3 Garage Door E Closed Tum Zone Of 3 Tap the Turn Zone Off button for the zone to turn off the zone Tap the Turn Zone On button for the zone to be monitored for alarms The buttons are toggled between Turn Zone On and Turn Zone Off as you tap them Note Ifsomezones are turned off the Security Status header reports this when the system is disarmed Viewing Your Zone Event History When something occurs at a zone whether or not the system is armed or the zone is turned off the security system logs an event To view the Zone Event History 1 Tap the Security app on the Home screen SECURITY The Arm System tab is displayed Arm System Dashboard Arm Stay 1 Front Door 2 Back Door 3 Garage Door 2 Tap the History tab The Zone Event History is displayed Arm System Dashboard Garage Door Garage Door Table 6 Zone Activity Events El An Open Closed doorway EA SH An Open Closed window ma HE Arm Away Closed Closed Closed Closed Open Closed Closed Open History Arm Night Turn Zone Off Turn Zone Off Turn Zone Off CC 0 o om Motion detected no motion since last detected motion Changing the Order that Security
44. he TouchScreen on page 8 tap Apps Add App A list of apps available to be installed is displayed Choose the app to install onto the Touchscreen ea Sports View the latest sports news Sports iControl Sports app Calculator Android Calculator View the latest news from Rogers Return to Menu Tap the Up and Down arrows on the scrollbar to reveal additional apps 2 Tap the app to install and then tap Next The app to be added is displayed including a view of the initial screen of the app Installing the Calculator app Press Next to begin installation Android Calculator Calculator 3 Tap Next 4 The TouchScreen displays the following confirmation The name app was installed successfully 5 Tap Next to again display the list of apps available to be installed Note Your updates will not be received by the TouchScreen if your device does not currently have broadband access When broadband access is restored the new apps are installed Reordering Apps on the Home Screen System apps and device apps are always displayed in the Home Screen first The custom apps are displayed by default in the order they were installed The Home screen can only accommodate 10 apps Additional apps are displayed on subsequent screens By default the apps are displayed in the Home screen according to the order they were installed To change the order of the apps as they are displayed in the Home screen 1 From the S
45. hoose the personal router to expose to the Internet using the MAC address The MAC address of the router can be generally found on the bottom of the device MAC Address Device Name The available routers are listed by MAC address 4 Tap the MAC address of the router that needs to be exposed to the Internet 5 Tap Next The Configured Router screen is displayed The TouchScreen configures the security network router to expose the selected router and the home network devices connected to it to the Internet Configured Router The router configuration is complete Your personal router should now be exposed to the Internet Configuring Router Return to Menu To hide access to your home network router from the Internet See Security Network Router Blocks Access to Your Home Network from the Internet Default on page 42 1 From the Settings app see Configuring the TouchScreen on page 8 tap Advanced Settings gt Connectivity 5 Hide Personal Router from Internet The Hide Personal Router from Internet screen is displayed Hide Personal Router from Internet This will remove your personal router from the DMZ of the Touchscreen s router By doing so this will hide your personal router from the Internet Press Next to continue Return To Menu 2 Tap Next The Configured Router screen is displayed Configured Router The router configuration is complete Your personal router is no longer exposed to the In
46. l Customer Care can provide a permanent solution Unknown An unknown condition occurred Contact Customer Care Trouble Zone Swinger A sensor has been triggered too many Disarm the system to stop the swinger Shutdown times resulting in alarms default isone shutdown time No more alarms will be sent to central monitoring for 48 hours or until the security system is disarmed Contact Customer Care to find out the maximum number of alarms sent to central monitoring before Swinger Shutdown for your system The Swinger Shutdown feature helps prevent a runaway TouchScreen from tying up the central station 19 Content Area The Content area contains the interactive functionality of your TouchScreen The TouchScreen apps are displayed here When you use or modify an app this is where the menus and tools are displayed eS Disarmed Press to Arm Ci Security Settings Figure 3 Content Area Home Screen The Home screen is the default interface when the user accesses the TouchScreen Return to this screen at any time by pressing the Home button ih The TouchScreen provides additional apps when cameras lighting devices and thermostats are added to the system The Home screen displays a maximum of 10 TouchScreen apps at a time They are like the apps installed on a smart phone If you have more than 10 apps installed on the TouchScreen the additional apps are displayed on additional screens The screen buttons u
47. lice or other appropriate emergency personnel If the alarm is not cleared within 4 minutes the system resets so it can monitor additional alarm events Ifa sensor is faulted too many times resulting in alarms no more alarms will be sent to central monitoring for 48 hours or until the security system is disarmed Configuring the TouchScreen You can use the Settings app to access a variety of operations to configure and maintain your security system Note You cannot access the Security app if the security system is armed To access the Settings app 1 From the Home screen see page 20 tap the Settings app Oh SETTINGS The Keypad screen is displayed Enter the Master code to gain access to settings 2 Tap the numbers to enter your keypad code The Settings menu is displayed TouchScreen Security Sensors amp Zones Home Devices Apps Advanced Settings From the Settings app you can do the following _ Manage the way sensors are listed in TouchScreen reports and tools page 46 Manage your cameras page 48 Test your alarms page 33 View and test the TouchScreen s connectivity to the central monitoring stations page 41 Manage your keypad codes and secret word page 37 View your account information page 45 Manage your TouchScreen device settings page 74 UL O L UL UU LL View technical information about your TouchScreen device page 76 Subscriber Portal The Subscriber Portal is
48. lid keypad code followed by he button to arm the system in Arm Stay mode there are still people within the premises See the TouchScreen User Guide for an explanation of this arming mode The Pi sr turns red for 3 seconds to indicate that the Exit Delay has started twice as long as the period configured for Arm Away up to 120 seconds with no beeping from the TouchScreen If the system is not ready because for example a door or window is opened the button flashes orange seven times Disarming the System Enter a valid keypad code followed by the mi button to disarm the system The Pi buron turns green for 3 seconds to indicate that the system has been disarmed There is no Entry Delay period Sending an Emergency Police Alarm Press and hold the shield and asterisk button for 2 5 seconds to send an audible panic alarm to the central monitoring station for police assistance The LED flashes red to indicate that the alarm has been sent Additionally contact persons will receive email and SMS notifications if they are configured to do so Mounting the Key Pad To mount a key pad to the wall 1 Usea Phillips screwdriver to remove the faceplate from the front of the key pad Remove the faceplate Behind the circuit board four holes are visible at the back of the device Figure 19 Remove the faceplate 2 Place the key pad on the wall where you want it located and use a pen to mark the location of the four holes 3 Ins
49. may choose to acknowledge the problem for now so that you can arm your system If after replacing the battery the problem persists contact Customer Care Sensor TouchScreen s communication with the This could be a burglary in progress Communication identified sensor is being jammed Jammed 17 TouchScreen User Guide Message Sensor Lost Power Most likely someone is using a device designed to scramble the radio frequency RF signal of the sensors External power for the identified sensor or device is not connected Resolution Restore power to the sensor or device as soon as possible to avoid draining the battery Sensor Needs Identified smoke detector is dirty or Clean the identified smoke detector Cleaning dusty Sensor Tamper Detected Cover of the identified sensor has been removed Make sure that the sensor cover on the sensor is securely attached to the sensor base For smoke detectors ensure the cover is securely in the twist lock position on the base If the problem persists you can choose to acknowledge the problem tap Acknowledge Problem to be able to arm your system until Customer Care can provide a permanent solution Sensor Test Test button for the identified sensor Ifa sensor test is not in progress check the Button Pressed was pressed identified sensor System Battery TouchScreen has lost A C power and is System not ready to Arm System Power Lost
50. mputer lt d Outside al ahaha gt Servers amp Security Y Entertainment Websites d Network KA System Router KA d 4 Security Network IP Cameras Soc Touchscreen Central Monitoring Figure 6 Security Network Router Can Permit Access to Your Home Network from the Internet To permit access to your home network router from the Internet 1 From the Settings app see Configuring the TouchScreen on page 8 tap Advanced Settings gt Connectivity gt Expose Personal Router to Internet The Expose Personal Router to Internet screen is displayed 42 Expose Personal Router to Internet This will place your personal router into the DMZ of the Touchscreen s router By doing so this will expose your personal router to the Internet Press Next to continue Return To Menu 2 Tap Next The Personal Router Setup screen is displayed Personal Router Setup Make sure you have the following items correctly connected 1 Supplied Router installed and powered on Cable modem connected to internet port on supplied router Connect Internet WAN port on customer s existing router to an empty port on the supplied router Power cycle personal router 3 Tap Next The Search for Devices screen is displayed When an available router is located that is connected to the security network router by an Ethernet cable the Located Devices screen is displayed Located Devices C
51. n 5 0 0 4 Build 35300 Wi Fi IP Address Wi Fi MAC Address N A 00 01 36 D5 2F 7E Ethernet IP Address Ethernet MAC Address 172 16 12 100 00 26 44 F8 CC 7F CPE Id Cellular SIM Card Id 002644f8cc7f Zigbee Module Firmware 4 3 14 Return to Menu Maintaining amp Configuring the TouchScreen Device aY Table 12 About This TouchScreen Details Arming Mode Version Current firmware version installed on your TouchScreen Internet Protocol address assigned to your TouchScreen by your router to communicate with it wirelessly Note This value might change if you reset your router to factory defaults Description Ethernet IP Internet Protocol address assigned to your TouchScreen by your Internet Service Address Provider s modem to communicate with it directly not wirelessly Note This value might change if you reset your modem to factory defaults CPE ID Unique identification code for your TouchScreen Wi FiMAC Media Access Control address of the adapter your TouchScreen uses to wirelessly Address connect to your Internet Service Provider Ethernet Media Access Control address of the adapter your TouchScreen uses to connect directly MAC not wirelessly to your Internet Service Provider Address Cellular SIM Unique identification code used by your TouchScreen s cellular service provider to Card Id connect your device to the central monitoring stations when broadband service is unavailable Zigbee The modules install
52. n entry exit Security Zone Function For more information on Entry Exit delays see Managing Your System Security on page 24 Perimeter If faulted when the system is armed or during an Entry Exit delay an alarm is tripped Interior Follower Monitors the internal living spaces of the premises and triggers an immediate alarm if the system is armed in Away mode Note Not armed when the system is in Armed Stay mode Provides an entry delay if the motion sensor is tripped when the TouchScreen is armed Entry Delay begins whenever the motion sensor detects motion regardless of whether an entry exit delay zone was tripped first Interior with Delay Allows the use of a motion detector in Arm Night mode The alarm trips immediately if motion is detected This zone should be assigned to motion detectors that are placed in areas of low traffic such as attics basements and garages Interior Follower Arm Night Provides a delay equal to the entry delay when the detector is tripped This zone can be used in a high traffic area 24 Hour Inform When this security zone is tripped there is never an alarm However an event is recorded in the history and the TouchScreen emits a configured sound Interior Delay Arm Night Sensor Types Door Window sensor Motion detector Glass break detector Motion Detector Motion Detector Door Window sensor Motion detector Glass break detector
53. n searching for key fobs to add A Stop button is displayed on the Locating Key Fobs screen The TouchScreen searches for key fobs that are available to be added defaulted and in Search mode Locating Key Fobs As wireless key fobs are found they will appear below After being located key fobs must be tripped to finish the pairing process Selecting a paired key fob will allow it to be removed Press Done when complete 3 Default a key fob and place it in Search mode When a key fob is found an icon is displayed for it 4 Press the star button to pair the found key fob The key fob is paired with the TouchScreen 5 Repeat this procedure for each key fob with the TouchScreen When all the key fobs have been found and paired tap Stop The Wireless Key Fobs Located screen notes the number of key fobs found and paired Wireless Key Fobs Located A total of 1 wireless key fob s have been located and paired Press Next to configure them Figure 15 Key Fobs Wireless Key Fobs Located Screen 6 Tap Next Ji The Configure Wireless Key Fobs screen is displayed Configure Wireless Key Fobs Press the icon to change the key fob s label Return to Menu Figure 16 Key Fobs Configure Wireless Key Fobs Screen Tap each key fob icon to configure the name that is used for it in the TouchScreen and Subscriber Portal The Edit Key fob screen is displayed Edit Keyfob You may change the keyfob label a
54. nder the apps denotes the number of screens the TouchScreen is currently employing to accommodate all the installed apps In Available App Screens the presence of the two indicators mean the TouchScreen has two screens to accommodate its installed apps DA Weather Photos MapQuest Apr 17 2013 2 40 PM Figure 4 Available App Screens N You should think of the multiple screens as residing next to each other in a line The indicator represents the screen currently displayed To access another screen of TouchScreen apps 1 Swipe your finger across the TouchScreen from right to left The screen is dragged over to reveal the next screen to the right 2 To return to a previously viewed screen sweep your finger over the screen from left to right Low Power Mode The TouchScreen is powered by a back up battery and A C power When A C power is lost the TouchScreen places itself in Low Power mode WARNING Low Power Mode is an emergency backup mode designed to ensure that your security system continues to communicate alarms during unforeseen power outages During Low Power Mode your system loses remote control functionality and only broadcasts major system events such as alarms When the A C power to the TouchScreen is lost the following occurs 1 The lights on the buttons go dark 2 The TouchScreen stops communicating over broadband with the central monitoring station and the system servers if the premise has lost power
55. ne non entry exit door or window is opened Interior motion detectors are armed Entry Exit zones start an Entry Delay Exit Delay starts when the system is armed For the Arm Away mode the following Entry Exit Delay rules apply Ly When armed the system audibly beeps once per second announcing that the system is in the Exit Delay period During the last 10 seconds of the Exit Delay state the system audibly fast beeps two beeps per second A numerical countdown timer on the TouchScreen indicates how much time remains in the Exit Delay If an entry exit zone is faulted restored and then faulted again prior to the end of the exit delay then the Exit Delay is restarted This only occurs once If no Entry Exit Zone opens and closes during the Exit Delay the Arming Mode reverts to Armed Stay After Exit Delay the Security Status header is relabeled Armed Away and sounds 2 short beeps If an Entry Exit zone is opened the Entry Delay period starts with an audible beep each second The system beeps twice per second in the last 10 seconds of the Entry Delay period The keypad code must be entered during this period to avoid sounding an alarm During the Entry Delay period the motion detectors will not log events Arm Stay Mode The Arm Stay mode is used to arm the system when there are people in the premises The following rules apply Ly UD O O LU Alarm trips immediately if a monitored Perimeter zone non entry exit doo
56. ng the TouchScreen fp Cameras Press camera image to start live camera feed Note Ifthere is only one camera attached to the security system the camera view displays live video 3 Tap an image to view live video from that camera 4 If the TouchScreen loses connectivity with the camera while displaying live video from it the fol lowing message is displayed The system is having trouble connecting to your camera Press OK to try to reconnect Ifthe issue persists check that the camera is powered on and in range of your router 5 When power and network connection is restored tap OK to close the message 23 Managing Your System Security The section describes the important concepts and management operations for your security system This section explains Ll The various arming mode options see page 24 Your system s protection against Smash amp Grab intrusions see page 26 As described in this section you can _ Arm and disarm your security system see page 27 Send an Emergency Alarm see page 32 Test your alarm system see page 33 Manage the connectivity between the TouchScreen and the monitoring station see page 36 Manage the connectivity between your personal home network and the Internet see page 41 Manage the passcodes in your security system see page 37 View your security account information see page 45 Manage your security sensors see page 45 Manage your cameras see page 48 UD O O O UL
57. ode screen brightness setting is not the same as Arm Night Mode as described on page 26 To manually place the TouchScreen in Night Mode Press the Night Mode button which located on the right side of the TouchScreen When a user touches the screen it brightens to the default brightness level Configuring the Screen Brightness Settings To configure the default screen brightness From the Settings menu see Configuring the TouchScreen on page 8 tap TouchScreen gt Screen Configuration 5 Screen Brightness A control allows you to set the brightness level from 1 10 default 10 Set your TouchScreen brightness level from 1 lowest to 10 highest Configuring Automatic Screen Dimming and Night Mode Dimming You can choose to have the screen dim to a set level after a period of inactivity this can be used instead ofa screensaver or in conjunction with a screen saver See Configuring the Screensaver on page 74 for how to configure a screensaver to be displayed after a period of inactivity Additionally you can choose to have the screen dim completely during configured hours called Night Mode see page 73 During this time the buttons on the front of the TouchScreen darken completely The TouchScreen will not enter Night Mode when it is Armed Note The Night Mode brightness setting is not the same as Arm Night Mode as described on page 26 To configure the screen to dim after a period of inactivity Note When a use
58. old Tem p Click toggle to use the current Subscriber Portal OFF setting and ignore any programming on the device 3 Toggle the Fan button to turn the blower either on or off 66 Managing Environmental Devices aY Clilck t Click to prevent Click to Clilck to prevent p minai temperature from temperature aa warming above set from cooling the system level below a set level Current Temp Current room Pate toggle to rn temperature efanonoro Pi 5 Hold Temp Click toggle to use the current Subscriber Portal setting and ignore any programming on the device Click to adjust the Click to change the Indicates the system temperature readings is in heating or temperature from Fahrenheit to cooling mode setting Celcius Figure 17 Thermostat Display You can use the increment buttons in the Thermostat app on your TouchScreen to change the temperature beyond these settings 67 Managing Wi Fi Repeaters AWi Fi repeater extends the range of the iControl security router to enable communication between the TouchScreen and other iControl Wi Fi peripheral devices Currently cameras are the only supported Wi Fi devices Use a RF range extender to increase the range of ZigBee sensors lights and other devices Perform the operations in this section to manage Wi Fi repeaters Adda Wi Fi repeater J Delete a Wi Fi repeater page 69 To add a Wi Fi repeater to the security system The Wi Fi repea
59. opriate Press Next when complete Model SerComm_Camera_8021 Camera Name Video Quality Figure 10 Camera Edit New Camera Screen Table 8 Edit New Camera Options Can Be D BONG escription Modified Model ID for the new camera The camera manufacturer and model infor mation are sent to the server and logged for inventory reporting and tech support purposes Camera Name previously assigned to the camera device Name Video Level of video detail captured by the camera Quality Tap the Camera Name fields to display a keyboard screen and rename the Camera zone to some thing that clearly differentiates it from any other camera Tap Done to accept your changes Edit New Camera The details of this camera are outlined below Select the fields to adjust these details where appropriate Press Next when complete Model SerComm_Camera_8021 Camera Name VE dann Ocenia Tap the Video Quality field to modify the level of video detail captured by the device a Tap High Medium or Low Use a value with a network upload speed that is less than the recommended upload network speed The Adjust Camera Video Quality screen is displayed Adjust Camera Video Quality Choose from one of the options below to adjust the Camera Video Quality The network speed test yielded 3578 776 Kbps for your environment 640x480 at 10 FPS Requires at least 691 Kbps network upload capacity 320x240 at 15 FPS Medium Requires at
60. or picture slow refresh in live view Wire Relocate or reposition camera and then re test less Camera Strength no IP found no LED light on front of camera Intermittent connectivity Confirm good Wi Fi connectivity Tapping on an upgrading camera in thecam The camera images are halted while the camera is era widget produces an error dialog upgraded When the upgrade is finished the images become available The camera image is replaced by an icon In the camera widget on the TouchScreen an upgrade icon is displayed in place of the thumbnail image while a camera is upgraded Adding Key Fobs to the Security System A key fob is a mobile tool that allows you to arm and disarm your system with the press ofa button A key fob is often attached to a set of keys Note This step can be performed after Activation IMPORTANT If you need to update the firmware on any key fob before adding it to the security system you must reset the key fob to factory defaults before adding it to the OpenHome Converge system This is essential so that it can receive the necessary changes to communicate with the TouchScreen 1 From the Settings menu tap Home Devices gt Key Fobs gt Add Key Fob The Locating Key Fobs screen is displayed 58 Locating Key Fobs Please prepare your key fobs to be located Previously paired key fobs must be defaulted Press Next to begin Figure 14 Key Fobs Locating Key Fobs Screen 2 Tap Next to begi
61. oring Station active All URI O n a L To disarm the system from the TouchScreen see page 31 To disarm the system with a key pad device see page 93 To disarm the system from the TouchScreen 1 Tap the Security Status header when it is in Armed state The Security app is displayed with a keypad and the Disarm System tab active If the sensor that was tripped is associated with a camera the view from that camera is displayed If the sensor is not associated with a camera the view from the default camera is displayed Disarm System Dashboard 2 Enter your security code If the alarm was triggered the camera view and alarm history are displayed 31 ALARM Alarm Start ALARM Alarm End Alarm Aborted Monitoring Station Not Notified D DA ESAN My Camera 06 27 53 PM Suggested Action Disarm only if the alarm is false Sending an Emergency Alarm You can manually trip an alarm in the event of an emergency by clicking the Emergency button Emergency alarms are reported without an Entry delay or Alarm Transmission delay To manually trip an alarm 1 Press the Panic button on the lower front of the TouchScreen O The Emergency screen is displayed Medical Police 2 Tap Fireto send an alarm for emergency fire assistance The TouchScreen sounds a repeating high pitched chime Tap Medical to send an alarm for emergency medical assistance The TouchScreen sounds an audible repeating
62. ouchScreen and other iControl Wi Fi peripheral devices Currently cameras are the only supported Wi Fi devices Use a RF range extender to increase the range of Zigbee sensors lights and other devices If you to move the repeater to a different location note the following Place the repeater an equal distance between the security router and the camera that is furthest from the router If the repeater broadcasts stronger signals and is placed too close to the router the repeater could cause the router to stop transmitting signals As a result you would need to restart the security router often The optimal distance will differ in each home Some exper imentation may be required to determine placement fyouhavea home Wi Fi repeater avoid placing the security repeater nearby if possible The repeater has the same name SSID as your security router There is no way to determine whether the TouchScreen is communicating with a camera through the repeater or the security router In addition there is no way to test signal strength between a camera and the repeater Appendix D Quick Reference Tables N Appendix D Quick Reference Tables This section provides tables that list the ranges and default settings for features in your security system The tables are grouped in the following categories System 8 Security settings Ll TouchScreen device settings 99 Ll Advanced system settings 99 96 TouchScreen User Guide Ta
63. pattern A motion detector facing the following can cause false alarms or failures in detection Direct sunlight Cold drafts Windows Appendix A TouchScreen Installation and Maintenance BY Uninsulated walls Heat sources such as fireplaces and heating vents Moving objects such as fans Air conditioning vents Glass furniture LU LU UL UL LU Obstructions such as curtains plants large furniture doors Note Free roaming pets pose special problems for motion detectors Your installer has been trained to help you configure your installation to address your specific pet needs 89 Evacuation Plan Develop an emergency evacuation plan for use in the event of fire Here are some recommendations from the National Fire Protection Association Ly 0 UU UL LU LU Ly Make an evacuation plan for how to leave your home in the case of fire or other emergency Sketch a map of your home that shows all the doors and windows Discuss the plan with everyone in your home so that everyone will know what to do Have at least two ways to exit each room Make sure that windows and doors open easily Discuss with your family and agree on a single meeting location outside your home In the event of fire get out and stay out Don t go back inside for people pets or possessions Do not open a door if the handle is hot If there is smoke stay low to the ground and go under the smoke Escape your home before calling the fire d
64. pt that there is no Entry Delay period If an entry exit zone is opened an alarm sounds immediately Note There is still an Alarm Transmission Delay period see page 30 Note There is still an Exit Delay period that works the same as in Arm Stay mode Understanding Your Protection Against Smash amp Grab Attacks Your security system communicates continuously via broadband and cellular with the monitoring servers There is always the possibility that an intruder will attempt to defeat your security system by breaking in to the premises and destroying the TouchScreen But this is the most futile method they could use Central monitoring contacts the authorities if the TouchScreen does not send an alarm or disarm notification after an Entry Delay The system detects a Smash 8 Grab event when it receives an Entry Delay event from a TouchScreen but does not receive an associated Alarm event or Disarm event within the configured window Mere connectivity loss during the Entry Delay period does not trigger a Smash amp Grab as long as the Disarm or Alarm event was received by the server Finally it does not matter whether the TouchScreen has connectivity to the server only over the broadband or cellular channel ma CT ag a NBSA M 3ECUfFITY y Aim mm pei de T PI GO T Aanaaina Varr Cucta Managing Y OUF oyste o O i Arming and Disarming the System The Security status of your security system is displayed in the Security Status heade
65. ptions are the following Alarms Arming the system Disarming the system L When the back up battery power drops below the required operational levels the following occurs L The screen does not wake up when it is tapped Ll There is no broadband or cellular connectivity Otherwise the TouchScreen is still operational It continues to communicate with sensors and peripherals so it might produce sounds based on security zone events When the TouchScreen is in this state 90 seconds after A C power is restored the device is rebooted automatically 8 Just before the TouchScreen goes completely dead due to the loss of battery power it attempts to sends a Loss of Power message to the system servers over cellular Show Security Cameras and Live Video From the TouchScreen you can display an overview of all the cameras in your security system You also can control other aspects of the cameras and video from the TouchScreen See Managing Cameras on page 48 for how to Ly Ly Ly Modify the video quality displayed by a camera Change the name label on the camera Associate the camera with a zone so that it takes a series of pictures when the zone initiates an alarm Turn the camera LED on or off To display the images or live video from your cameras il 2 From the Home screen tap the Camera app CAMERAS Images of all the camera views are displayed updated every five seconds Usi
66. r es The message that the Security Status header displays when the Disarmed Press to Arm status is Disarmed Tap to arm the system The message that the Security Status header displays when the status is Armed Tap to disarm the system Arming the System from the TouchScreen To arm the system with a key pad device see page 93 To arm the system from the TouchScreen 1 Tap the Security Status header when it is in Disarmed state The Security Options screen is displayed with a keypad and the Arm System tab open Arm System Dashboard History Arm Stay Arm Away Arm Night 1 Front Door E Closed Turn Zone Off 2 Back Doo E Closed Turn Zone Off 3 Garage Door E Closed Tum Zone Of 2 Tap an arming mode Arm Stay Arm Away or Arm Night and enter your security code 3 The Security Status header changes to display a countdown message eg Arming in 58 Seconds The text of the message will vary depending on which arming mode you selected Special Rules J Ifyou selected the Arm Away mode you have until the Exit Delay is over to exit the premises Otherwise the system is automatically armed in Arm Stay mode There is still an Exit Delay period for the other Arming modes as well but they do not require that the door open and close during the period Ifyou open and shut an Entry Exit door during the Exit Delay and then re enter the premise the Exit delay restarts at 120 seconds for Arm Stay and
67. r or window is opened Interior motion detectors are not armed Entry Exit zones start an Entry Delay Exit Delay starts when the system is armed Exit Delay does not beep and is twice the length of Alarm Away mode For the Arm Stay mode the following Entry Exit Delay rules apply J When an entry exit zone is opened the Entry Delay period sounds an audible beep each second The system beeps twice per second in the last 10 seconds of the Entry Delay period The keypad code must be entered during this period to avoid sounding an alarm When the system is armed the Exit Delay period starts BUT there is no audible beep during the Exit Delay period as there is in Arm Away The Exit Delay period is the time between the system being armed and the alarms actually being activated This gives the user time to leave through an entry exit security zone The Exit Delay period is twice as long as for the Arm Away mode and there is no audible alert during the countdown Anumerical countdown timer indicates how much time remains in the Exit Delay period J Ifan entry exit zone is faulted restored and then faulted again prior to the end of the exit delay then the Exit Delay is restarted This only occurs once After the Exit Delay the Security Status header is relabeled Armed Stay and sounds 3 short beeps Arm Night Mode The Arm Night mode is used when everyone is going to bed This mode works the same as Arm Stay exce
68. r touches the screen it will brighten to its default brightness level From the Settings menu see Configuring the TouchScreen on page 8 tap TouchScreen gt Screen Configuration 5 Automatic Screen Dimming A couple of controls are provided that allow you to set automatic dimming level and the amount of idle time for the TouchScreen to wait before dimming Idle Timeout 4 10 Minutes Dimming Level F4 10 MF The Idle Timeout maximum is 30 minutes It decreases in increments of 5 minutes To have the screen never dim due to inactivity set the Dimming Level to 10 This also requires that the Backlight off at night setting is No To configure the screen to dim completely during a set time period Night Mode Note Whena user touches the screen it will brighten to its default brightness level Note Atthe set time range the screen will dim to its lowest setting 1 1 From the Settings menu see Configuring the TouchScreen on page 8 tap TouchScreen gt Screen Configuration The Screen Configuration menu is displayed Screen Brightness Automatic Screen Dimming Screen Nighttime Settings 2 Tap Screen Nighttime Settings Some backlight controls are provided Backlight off at night Backlight off time AM w Doo Backlight on time Table 10 Screen Night Mode Settings Controls Control Description Backlight Yes The screen will dim during the configured time range off at night The screen
69. ress Keypad Code on page 39 The Master keypad code allows you to add modify and delete codes See Keypad Code Permission Levels on page 39for keypad code types Managing your Keypad Codes To manage your keypad code From the Settings menu see Configuring the TouchScreen on page 8 tap Security gt Manage Keypad Codes The Manage Keypad Codes screen is displayed 3 Manage Keypad Codes Add Keycode Manage who has access to your home Master Master Duress Duress Return to Menu From this screen you can modify your keypad codes or add new ones To add a new keypad code 1 From the Manage Keypad Codes screen tap Add Keycode The Add Keypad Code screen is displayed Add Keypad Code pak pani pa Name S M ih 4 Digit code Level Cancel 2 Tap Name to enter a name or description of who will be using the keypad code 3 Tap 4 digit code to enter the keypad code You will be required to enter the code twice to validate the code 4 You can optionally disable the keypad code for certain days of the week Active days are displayed in blue Inactive days are displayed in gray 5 Specify a permission level for this keypad code The following table describes each permission level Table 5 Keypad Code Permission Levels Arming Level User can arm and disarm the system Arm User can only arm the system Only Description Standard User can create edit and delete keypad codes as well a
70. rm Stay Mode aaa aaa aaa 25 Arm Night Mode aaa aa 26 Understanding Your Protection Against Smash amp Grab Attacks eee eee eee eee eee eee 26 Arming and Disarming the System 27 Arming the System from the TouchScreen aaa aaa 27 Disarming the System amp Understanding What Happens During an Alarm 30 To disarm the system from the TouchScreen aaa 31 Sending an Emergency Alarm aaa aaa 32 Testing Your Alarms aaa aaa aaa aa 33 Managing Connectivity Between the TouchScreen and the Central Monitoring Stations 36 Viewing Signal Strength aaa aaa 36 Testing Your Connectivity aaa aaa aaa aaa 37 Managing the Passcodes in your Security System e eee cece ee eee ee cece ee eeceeeeeeeeees 37 Managing your Keypad Codes aaa aa 37 Managing Your Secret Word aaao aoaaa cece eee eee eee aaa aaa aaa 40 Managing Connectivity between Your Home Devices and the Internet 41 View Your Security Account Information 22 0 22 02 e cece cece aaa aaa 45 Managing Sensors _ 0 22 2 aaa aaa aaa aaa aaa 45 Disable a SY 010 a 45 Viewing Your Zone Event History _ aaa aaa aaa 46 Changing the Order that Security Zones are Listed in the TouchScreen 47 Managing Cameras aaa aaa aaa aaa 48 Adding Cameras to the Security Sys
71. rs for the battery to be fully charged Battery Low See Sensor Battery Low Confirm that the power adapter is plugged into an un switched outlet If A C power is connected but the TouchScreen has been off for an extended period the battery could still be charging Battery Battery for the TouchScreen has Open the battery cover and check the Removed become detached battery connection Broadband TouchScreen is not accessing the Restore Internet connectivity as soon as Connection Internet through the local network but possible Lost the device still has cellular connectivity Cellular connectivity allows only enough communication with central monitoring to communicate major events such as alarms Camera TouchScreen cannot communicate with Ensure that the camera is powered on and Connection one of your IP cameras that it is in range of the Wi Fi router The Failed power indicator light on the camera should be on solid TouchScreen cannot communicate If this problem persists contact Customer Communication over the cellular network Care TouchScreen has detected an attempt This could be a burglary in progress Jammed 16 Using the TouchScreen aY to jam its communication with the sensors Message Cause Resolution Most likely someone is using a device designed to scramble the radio Lost Power External power for the sensor or device Restore power to the sensor or device as named in this alert is no
72. s arm and disarm the system This level is provided with the system and cannot be added Duress User is granted full access to the TouchScreen including arming disarming and system set tings If entered the TouchScreen sends a silent alarm to the central monitoring station and the police are dispatched This level is provided with the system and cannot be added To modify a keypad code 1 From the Manage Keypad Codes screen tap Edit The Edit Keypad Code screen is displayed Note You cannot change the Permissions level of a keypad code Understanding the Duress Keypad Code The Duress keypad code is used to if an intruder forces you to arm disarm your system or access your security settings Rather than entering your keypad code enter the Duress keypad code When you do this you will be granted full access to your TouchScreen but a silent alarm is immediately sent to the central monitoring station and police are dispatched By default the Duress Code is disabled To enable and manage your Duress keypad code 1 From the Settings menu see Configuring the TouchScreen on page 8 tap Security gt Manage Keypad Codes The Manage Keypad Codes screen is displayed Manage Keypad Codes Add Keycode Manage who has access to your home Master Master Duress Duress Return to Menu From this screen you can modify your keypad codes or add new ones Managing Your Secret Word When an alarm is sent to a central monitoring
73. s for Sensor Installation and Placement Door Window Sensors and Glass Break Detectors Install door window sensors and or glass break detectors at every possible location of entry both upstairs and down Glass Break Detectors For best detector performance select a mounting location that is Within 7 6 m 25 ft of the protected glass Within clear view of the protected glass L On the same wall as the protected glass J Atleast 2 m 6 5 ft from the floor Atleast 1m 3 ft from forced air ducts Atleast 1 m 3 ft from sirens or bells greater than 5 cm 2 in in diameter Onawindow frame if any heavy window covering is present Avoid mounting the detector in the following locations Ina corner L On free standing post or pillars TJ In rooms with noisy equipment such as air compressors bells door bell and power tools 2 In bathrooms a slamming toilet seat will easily fault a glass break detector Motion Detectors When placing motion detectors anticipate traffic patterns The lanes of traffic most used by people in your home are also those most likely to be used by intruders Foyers stairways hallways and entrance ways are excellent locations for a motion detector Do not place motion detectors at the end of hallways where an intruder will be walking directly toward or away from the detector For best coverage mount the motion so that the likely direc tion of intruder motion is across the motion detector s
74. s well as whether or not the panic button on the keyfob is disabled Panic Button Disabled No v 8 Tap the Key Fob Label to display a keyboard Edit Keyfob You may change the keyfob label as well as whether or not the panic button on the keyfob is disabled 9 Enter a name for the key fob Tap Done Edit Keyfob You may change the keyfob label as well as whether or not the panic button on the keyfob is disabled Keyfob Label Panic Button Disabled 10 Tap the arrow to enable or disable the panic button 11 Tap Done to return to the Configure Wireless Key Fobs screen Configure Wireless Key Fobs Press the icon to change the key fob s label Keyfob 1 Eb Return to Menu 12 After all the key fobs are configured tap Next The Install Zones and Home Devices screen is displayed with the Key Fobs marked done Key Fobs Editing Key Fobs To edit a key fob 1 From the Settings app tap Home Devices 5 Key Fobs 2 Tap Edit Key Fob to display the key fob settings Edit Keyfob You may change the keyfob label as well as whether or not the panic button on the keyfob is disabled Keyfob Label Keyfob 01 Panic Button Disabled From this screen you can change the name ofthe key fob and you can enable or disable the key fob panic button Managing Environmental Devices You can manage lights and thermostats from the TouchScreen and Subscriber Portal Managing Lights You can
75. sensor is faulted Panel inter This device connects to a traditional home security system and allows you to control face its components from the TouchScreen Thermostats This device is used to remotely control the indoor temperature of the premises Lights These devices can be remotely controlled using the security system Wi Fi This device extends the range of the security network router to connect to devices that Repeater require Wi Fi connectivity Siren This device is used to connect to sensors and devices that require RF connectivity It Repeater also functions as a Siren Understanding the Security Zone Types Security zones are the sensors that detect movement and the opening and closing of doors and windows The sensors communicate wirelessly with your TouchScreen Security zones are added to the system and configured by your installer You can enable and disable each security zone using the Security app The following table describes the security zone types available Table 2 Security Zones Security Zone Function Description Sensor Types Entry exit For doorways that are used to enter and exit the premises Door Window and windows Welcome to the TouchScreen Description When the system is armed faulting this type of sensor starts an Entry Delay countdown rather than sending an immediate alarm During Exit Delay this zone can be repeatedly faulted Doorways can be configured to be entry exit or no
76. t connected soon as possible to avoid draining the Only applicable to devices that require battery external power Low Battery Battery for the identified sensor is low Replace the battery as soon as possible Detected Needs Cleaning Sensor named in this alert is dirty or Clean the identified sensor dusty Network No broadband or cellular connectivity Restore Internet connectivity as soon as Connection to the TouchScreen possible Lost Contact Customer Care to report the loss of cellular connectivity Sensor Battery The battery in the sensor is getting low Replace with a battery of the same size and capacity as soon as possible A low battery report is issued when the Ifyou cannot replace the battery battery reaches 2 75 volts for sensors immediately you can choose to acknowledge the problem tap OK in the Troubles list for now so you can arm your system If after replacing the battery the problem persists contact Customer Care Sensor TouchScreen cannot communicate with Replace the sensor Communication the identified sensor Failure OR The most common cause for a sensor communication failure is a low battery Replace the battery immediately with a battery of the same size and capacity The TouchScreen checks its communication integrity with the sensors every 27 minutes This message is posted when the sensor does not respond within 6 hours If you cannot replace the battery at this time you
77. tall four screws in the locations marked on the wall Do not screw them in all the way 4 Affix the key pad to the installed screws 5 Replace the faceplate to the front of the key pad Appendix B Using the Key Pad aY Changing the Batteries in the Key Pad To replace the batteries in the key pad 1 With a Phillips screwdriver remove the screw from the battery cover in the back of the key pad and remove the cover 2 Find the two supplied CR2 3 volt lithium batteries and install them positive end up 3 Replace the battery cover To Reset the Key Pad to Default When a key pad is originally removed from its packaging it is already in factory default mode When you install the battery as described on page 94 it will immediately begin searching for a TouchScreen with which it can pair To reset a key pad that has already been added to a TouchScreen and place it in Search mode delete it from the TouchScreen then press the ZS button In the rare event that you need to reset a key pad to factory default that is not paired to a nearby TouchScreen 1 Remove the batteries 2 Press the 2 and 8 buttons and hold them as you insert a battery The LED lights green 3 Release the buttons immediately 4 Replace the rest of the batteries 94 Appendix C Wi Fi Repeater Placement AWi Fi repeater also called a Wi Fi range extender extends the range of the iControl security router to enable communication between the T
78. te To modify the details of a camera 1 From the Subscriber Portal you can manually take pictures from a selected camera IMPORTANT The camera images are accessible to the TouchScreen device and for one of the cameras to the Subscriber Portal Service Provider tools do not have access to these images From the Settings app see Configuring the TouchScreen on page 8 tap Home Devices The Home Devices menu is displayed Tap Cameras gt Edit a Camera The Edit a Cameras screen is displayed showing icons of each installed camera Tap the image or label of the camera to select it The details of the selected camera are displayed Edit New Camera The details of this camera are outlined below Select the fields to adjust these details where appropriate Press Next when complete Model SerComm_Camera_8021 Camera Name Video Quality Table 7 Edit Camera Options Armi ea Description Modifiable Mode C Make and model ID for the camera amera Name assigned to camera device Yes Name Video Level of video detail captured by the camera Yes Quality Enable On Off If set to On the camera LED light is lit or Yes forsome LED blinks to note whether the camera is com brands of cam municating with the router If set to Off eras the camera LED does not light This field is not displayed if this value cannot be modified 4 Tap the Camera Name fields to display a keyboard screen and rename the Camera
79. tem aaa aaa 51 Adding Key Fobs to the Security System 58 Editing Key FODS nn e zic e ac ati i iati al und a a 62 Managing Environmental Devices _ aaa aaa 63 Managing Lights 63 Managing Thermostats aaa aaa aa 66 Managing Wi Fi Repeaters Za 68 Maintaining amp Configuring the TouchScreen Device 71 Reboot the TouchScreer aaa aaa aaa 71 Understanding and Configuring Screen Brightness amp Screen Dimming 0 0 0 71 Configuring the Screensaver oa aaa aaa aaa 74 Configuring the Tones and Volume Levels aaa aaa 74 Cleaning the TouchScreen Screen aaa aaa 76 Viewing Technical Specifications of Your TouchScreen ce cece eee ecceecceecceecceeceeeees 76 Appendix A TouchScreen Installation and Maintenance 2222 2 a 81 Installing the Technicolor TouchScreen a 81 Battery Requirements 2 22 2 aaa 85 Replacing the Battery aaa aaa aaa 86 Recommendations for Sensor Installation and Placement once 88 Evacuation Plan aoaaa aaa aaa aa 90 Additional Emergency Preparations aaa aaa 90 Appendix B Using the Key Pad a 92 Checking System Status aaa aaa aaa 92 Arming the System aaa aaa aaa 92 Arm Away Mode aaa aaa aaa 92
80. tem you must reset factory settings as directed by the repeater s doc umentation Maintaining amp Configuring the TouchScreen Device You can configure the way the TouchScreen device displays your security information Reboot the TouchScreen Occasionally a problem might arise that could be solved by rebooting the TouchScreen To turn the TouchScreen off and on 1 From the Settings menu see Configuring the TouchScreen on page 8 tap Advanced Settings gt Reboot Touchscreen The Reboot TouchScreen screen is displayed Reboot TouchScreen If you need to reboot this TouchScreen press the button below The TouchScreen will completely power down and restart Be certain you are ready to reboot the TouchScreen before proceeding Reboot TouchScreen Return to Menu 2 Tap Reboot TouchScreen The TouchScreen turns itself off and back on Understanding and Configuring Screen Brightness amp Screen Dimming There are several options for configuring the TouchScreen s screen brightness J Set the default brightness level of the TouchScreen from level 10 the brightest and the default set ting to level 1 the dimmest See page 72 Have the screen dim automatically to a preconfigured setting after a configured period of inactivity see page 72 Have the screen and the TouchScreen LEDs dim completely automatically each day at a set time and then brighten at a set time see page 73 This is called Night Mode Note The Night M
81. ter must be connected to the router with an Ethernet cable during the installation process After the TouchScreen configures the repeater place the router in its final location Keep the following in mind when determining where to place the repeater Place the repeater an equal distance between the security router and the device that is furthest from the router If the repeater broadcasts stronger signals and is placed too close to the router the repeater could cause the router to stop transmitting signals As a result the customer would need to restart the security router often The optimal distance will differ in each home Some experimentation may be required to determine placement L Ifthe customer has a home Wi Fi repeater avoid placing the security repeater nearby if possible Note The security system supports only one Wi Fi repeater 1 From the Settings menu tap Home Devices gt Wifi Repeater gt Add a Wifi Repeater The Wifi Repeater Connection Checklist screen is displayed Wifi Repeater Connection Checklist Follow these steps before proceeding Connect the repeater to the the security router with a network cable Supply power to the repeater If the repeater is already on power it off and back on again Ensure that the bottom 2 lights of the repeater are green 2 Follow the directions displayed on the screen When the repeater has been set up as directed tap Next Upgrading Wifi Repeater Please
82. ternet Configuring Router Return to Menu The TouchScreen re configures the security network router DMZ to hide any connected router from access by entities in the Internet View Your Security Account Information To view your account information 1 From the Settings app see Configuring the TouchScreen on page 8 tap Advanced Settings gt Account Information The Validate Account Information screen is displayed 2 Go to the Subscriber Portal to view your account information or contact Customer Care to modify it 3 Tap Return to Menu to return to the Settings menu Managing Sensors You cannot add or delete the sensors in your security system but you can control how they appear in reports your TouchScreen and the Subscriber Portal You can 2 Have a sensor not monitored when the system is armed see page 45 2 View your security zone event history see page 46 2 Change the order that security zones are listed in the TouchScreen see page 47 Disable a Sensor You can turn a zone off which means the zone is not monitored when the system is armed This is useful during periods when a sensor is being repaired You can turn a zone off only when the system is disarmed The system continues to log the activity of zones that are turned off in the Event History see Viewing Your Zone Event History on page 46 To turn zones off 1 Disarm the system see Arming and Disarming the System on page 27 2 Tap t
83. the router will be down as well 3 The TouchScreen stops sending heartbeat signals to the system servers over cellular 4 TheTouchScreen reports an AC Power Loss trouble in the Trouble Header 5 The TouchScreen tries to send an AC Power Loss message to the system servers over cellular if con nectivity is available If the system servers receive the message the Subscriber Portal and other mobile devices report an AC Power Loss trouble and will never report a Connectivity Loss trouble messages for as long as Low Power Mode continues Note The Subscriber Portal and mobile devices eventually might report a loss of broadband and cellular connectivity if the AC Power Loss message was not received for some reason In this case they will not report an AC Power Loss trouble 6 Fifteen seconds after the attempt to send the message the screen of the TouchScreen goes dark 7 While in Low Power Mode When the screen is tapped the TouchScreen wakes up temporarily to display the Home screen but you cannot use any TouchScreen apps that communicate with remote sources For example you are not able to use the News app or Sports app at all The TouchScreen stays awake only enough to continue communicating with the sensors and monitoring for other events Most non alarm events are not sent to the system servers or the central monitoring sta tion although you can view them in the History page 46 on the TouchScreen only The exce
84. tion with central monitoring as described in on page 37 Test In Progress The titles of all alarm test process screens begin with Not configurable Alarm Test Automatic There are no conditions that would result in the automatic termination of Test Termination of Test mode The user must tap the Disarm button on the Alarm Test screen to end the alarm test Screen Brightness The relative brightness ofthe TouchScreen screen Default 10 brightest Range 1 to 10 98 TouchScreen User Guide Table 16 Screen Settings Ranges and Defaults Feature Comments Ranges amp Defaults Automatic Screen Idle Timeout Default 30 minutes Dimming Range 5 minutes to 30 minutes in 5 minute increments Dimming Level Default 10 brightest Range 1 to 10 Screen Nighttime Backlight off at night Default No Settings Range Yes or No Backlight off time Default 12 00 A M Backlight on time Default 12 00 A M Screensaver Minutes Inactive before screensaver becomes Default 30 minutes Configuration active Range 5 minutes to 30 minutes in 5 minute increments Sound Configuration Volume control Default 13 loudest Range O mute to 13 Table 17 Advanced Settings Range and Defaults Feature Comments Default Expose Personal Whether the retail router connected to the security system Default Not Router to Internet router is exposed to the Internet exposed 99
85. tivity cellular broadband etc or power problem with the TouchScreen when a sensor goes down such as due to a battery failure or a sensor is being tampered with such as the cover being opened System 8 Zone Trouble Header Back Door Open O ampered Back Doc When the system reports a trouble it sounds an audible alert regularly to ensure that you are aware of the problem When a System amp Zone header is displayed tap it to show the Troubles list which displays all the current troubles with the TouchScreen and sensors Press on any item in the list for assistance in resolving the situation Some situations can be acknowledged using the OK button if present A green check mark after the description indicates that the situation has been acknowledged Sensor Tamper Detected n The sensor for zone Front Door is being OK Mon 08 30 2010 17 22 tampered with in some fashion Tap the text next to the to view help on resolving that trouble resolution information Sensor Tampered Make sure that the sensor cover on the Back Door sensor is securely attached to the sensor base If the problem persists you may choose to acknowledge the problem for now so that you may successfully arm your system Acknowledge Problem Return 14 the TouchScreen BY OK Tap KI mark the trouble as acknowledged 2 An acknowledged trouble mutes the audible alerts for twelve hours After that time the trouble begins the alert
86. wait while the repeater is located upgraded and configured Locating Repeater v Upgrading Repeater Firmware Configuring Repeater The TouchScreen locates the repeater and updates the repeater s firmware if necessary The repeater is also configured to use the same communication channel and have the same SSID as the security router Note Ifthe system cannot find the repeater reset the repeater to its factory settings then restart it Tap Back then try again when the status indicator on the repeater is green 3 When the configuration is complete tap Next The repeater has been added successfully Immediately disconnect the repeater from the security router and power off the repeater Then determine where the repeater will be placed and power on the repeater To delete a security Wi Fi Repeater When a repeater is deleted any connected devices can communicate with the security router directly if they are within range 1 To delete the repeater from the security system tap Home Devices gt Wifi Repeater gt Delete a Wifi Repeater Delete Wifi Repeater The current repeater will be removed from the existing network The repeater must be defaulted before addition back into the network Press Next to proceed with removing the current repeater The Delete Wi Fi Repeater screen is displayed 2 Tap Next The TouchScreen deletes the repeater from the security system To add this router back to the security sys
87. will not dim during the configured time period If it is con figured to dim after a period of inactivity that will still happen Backlight Time that the screen automatically dims to level 1 off time Backlight Time the screen automatically brightens to default level on time Configuring the Screensaver You can configure the TouchScreen to display a screen saver after the device has been inactive for some period of minutes See also Understanding and Configuring Screen Brightness amp Screen Dimming on page 71 for how to have the screen dim to a configured level after a period of inactivity This can be used instead ofa screensaver or in conjunction with a screensaver To configure the TouchScreen screensaver 1 From the Settings menu see Configuring the TouchScreen on page 8 tap TouchScreen gt Screensaver Configuration The Screensaver Configuration screen is displayed Screensaver Configuration Set your TouchScreen screensaver idle timeout and choose which widget to display for your screensaver Start Screensaver Select Screensaver Widget d 30 PR Minutes Inactive None C3 Security P Blank rr Clock Return to Menu 2 Tap the Start Screensaver arrow buttons to choose the number minutes of inactivity before the TouchScreen will start the screensaver The options are in five minute increments The maximum number of minutes is 30 and the least is 5 3 In the Select Screensaver App menu tap the
88. wing table Figure 2 TouchScreen Device amp Home Screen Button Description an Home button Press this button to go to the Home main screen in the TouchScreen screen 11 TouchScreen User Guide Button Description Android menu button Press this button to display the Android configuration menu Back button Press this button to return to the previous screen Emergency Alarm button Press this button to icons for fire medical or police service Tap one of these icons to immediately send an alarm to the appropriate call center The button is located at the bottom right in front of the device When A C power is available this button is lit See page 32 for more information 2 Sleep mode button Press this button which is located on the right side to darken the TouchScreen Tap the TouchScreen to return to the normal state Volume switch Press this button to adjust the volume of the TouchScreen Understanding the Screen The TouchScreen communicates with your security system It combines security and home controls on a graphical interface providing Areal time view of the system statuses J Tools to manage your security system J Additional optional applications such as news and weather The first screen displayed is the Home screen It is from this screen that you navigate through menus by tapping buttons to access the function you desire If the screen is black showing nothing this is because the system is

TouchScreen User Guide Technicolor TCA203

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