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Attendant set - Tele-Com

1. If calling number was not sent the call number field is replaced by the name of the trunk group on which the call arrived The rest of the call procedure is as described above Answering a Call to the attendant group If an internal user dials a group number the attendant display shows 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set Attendant set operation Normal wait 1 Urgent wait 0 Intern Next Press the Intern key to answer all group calls Press the Next key to answer e A group call if it is the only one presented on the attendant set s All other calls according to call priorities 2 5 6 The attendant does not answer immediately If the attendant does not answer the call immediately the call will be put on urgent hold indicated as follows The green LED turns red The normal waiting calls counter is decremented The urgent waiting calls counter is incremented it t wait 1 CR Normal wait 0 Urgent wai The Next l Next label flashes Red LED The attendant presses the Next key to enter conversation with The calling user or trunk if it is the only one The calling user or trunk with the longest waiting time if there are several 2 5 7 Answering a callback request An authorized internal user can activate
2. Green LED When the attendant set seizes the call by pressing the Next key the display shows Info status Trunk Group OnHold Trace Releas The Info field indicates that the call is in chained forwarding From this state the attendant can either continue with another chaining or just route the call 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 3 3 Chapter 3 Additional features or release the call by pressing the Releas key Note The Chain key can be used in the case of routing with presentation or busy set 3 4 Charged extend The attendant is in conversation with a party following an outgoing call Status Trnk Grp OnHold Trace Releas The attendant dials the number of the desired internal set on the keyboard Status user Repertory cat EndCCI Ring Transf CallBk Releas x O Pressing the SERVICE fixed key activates the associated LCD block combination mmm SERVICE and displays the following screen Status user repertory cat Chain Charge OnHook Atd gy DTMF x O When the attendant presses the Charges key the routed party waits for the selected set to answer When the called party user answers the attendant set automatically returns to its idle screen When the
3. After entering a new expiration date in the format DD MM YYYY press the Apply key to complete the process or press the Back key to return to the previous menu e External visitor Pressing the Ext Vi key displays Enter IPUIN Cursor D Apply Rubout Back position Apply Rebout Back To allow attendant entry of the last name first name and COS of the wireless user after the identification number for the set has been entered To erase the characters displayed Returns to the previous menu v De registration Pressing the Dereg key displays 4 40 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set Management from the attendant set Give extension number Cursor Apply Rubout Back G position After entering the directory number of the wireless set to de register press the Apply key to display the following screen in the case of an internal or external visitor Name FirstName Directory De regist Zo Charge Back Na Name FirstName Directory De regist Q Charge Last CallNb Reset Back Le Charge To display the total cost for the calls Last To display the cost of the last call CallNb To display the total number of calls R
4. On pressing the CstCtr key the screen displays oe The attendant enters the new value As soon as the last digit is received the screen displays Programming accepted To exit press the Back key Cost center gt XXxx gt Ciireor L a Featur Baring Charge Conect CstCtr position 4 13 Modifying Speed Dialing numbers Pressing the SERVICE key then the SysDir key allows the user to modify the system Speed Dial numbers Enter System memory number o l Back After entering the row of the number indicated in system management 0000 to 14999 the following for example is displayed 122 gt Jaures 0015566700 Ca j Delete Modify Next Back 4 28 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set Delete Modify Next Back Management from the attendant set Used to delete the content of the number and return to the initial menu Used to modify the content of the number external number and or name Used to complete the row of the next required speed dial number Returns to the previous menu Pressing the Modify key displays 122 gt OOO yyyy Name F Name Number Back The first line displays xxxx and yyyy nam
5. Activation Return to inactive state ON OFF Normal wait 0 Urgent wait 0 D When the Yes key is pressed the attendant set changes to normal service active Pressing the No key cancels the current operation and the attendant set returns to the inactive state 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 2 1 Chapter 2 Attendant set operation 2 2 2 2 1 2 2 Note If so authorized by the manager the attendant can program night mode service for the entire attendant group while keeping the attendant set in operation see the chapter Management from the attendant set 2 Status change of the attendant group sets Example Normal wait 0 Night Urgent wait 0 l l T The screen indicates that the group is in Night mode service and that this attendant set can continue to handle the different calls received If the ON OFF key is pressed again the screen displays Please confirm Yes No The LCD block associated to ON OFF key is not lit Change over to Return to inactive state normal service Display of the group status Press the No to return the attendant set to normal operating mode Press the Yes key to switch off the attendant set
6. Figure 2 6 Conversation screen In this state the attendant controls the conversation The attendant alone can release the call by pressing the Releas key The set is busy The busy set is multiline with a free line Note A multiline set with a free resource is seen as free by the attendant set After dialing the directory number of the called party the attendant display shows for example 3456 Bargin Status user gt lt I Ring CallBk Releas x The Status field shows Bsylnt if the set is internally busy BusyEx if the set is externally busy The second line displays the functions that can be activated from this screen 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 2 9 Chapter 2 Attendant set operation Ring or Call To activate ringing on the called set This key indicates that the set is busy but with a free resource Bargin To intrude barge in on the conversation To exit press the gg BrgnOf key see the 2 5 2 Manual answer CallBk To store a call back request Releas To release the current call and return to the idle position oe Press the 9 key the display shows Busy user Text Disply 3456 cat Entity Assoc Text To send a text message see the 2 11 Text messages Disply To display a text message directly on the screen of the
7. Feature COS XX gt Cursor eso Featur Baring Charge Conect CstCtr x position The attendant enters the new value 00 to 31 As soon as the second digit is received the screen displays Programming accepted To exit press the Back key Pressing the Baring or COSRst key displays Barring COS XX gt Cursor L was Feature Baring Charge Conect CstCtr gt position The attendant enters the new value 00 to 31 As soon as the second digit is received the screen displays Programming accepted To exit press the Back key Pressing the Charge key displays Cursor position Metering category XX gt 75 Ea jFeatur Baring Charge Conect CstCtr The attendant enters the new value 00 or 01 As soon as the second digit is received the screen displays Programming accepted To exit press the Back key On pressing the Conect key the screen displays 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 4 27 Chapter 4 Management from the attendant set Connection category xx gt Cursor eo Featur Baring Charge Conect CstCirp gt position The attendant enters the new value 00 to 31 As soon as the second digit is received the screen displays Programming accepted To exit press the Back key
8. CD When the i MENU then and AutTrf keys are pressed the screen displays Automatic transfer Off Le l Yes Apply Apply Switches off the Automatic transfer function Yes Displays the screen used to activate automatic transfer When the Yes key is pressed the screen displays Automatic transfer On Zo No Apply Apply Switches off the Automatic transfer function No Displays the previous screen used to switch off automatic transfer The attendant may choose to transfer the current call manually in order to present it to the user for example see the chapter Additional features Temporary suppression of automatic transfer Transfer without presentation By pressing the Transf key the attendant exits the conversation and the attendant set returns to the idle position The internal user is in call mode and the transferred party camps on waits on the internal user s set While the internal user set has not answered the call the CampOn label remains displayed on the attendant set Normal wait 0 Urgent wait 0 eo Campon 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 2 27 Chapter 2 Attendant set operation If the internal user does not answer before the end of the routing timer the screen shows l oe
9. PT Free user 3456 cat C l Ring CallBk Text Releas x Figure 2 4 Selection screen The first line gives information on the set Free Indicates that the selected set is free user Gives the name and first name of the called party if known to the system 3456 The internal directory number of the called party cat Indicates the public network access category Class of Service of the set The second line displays the functions that can be activated from this screen Ring To activate ringing on the called set CallBk To store a call back request Text To send a text message to the called user see the 2 17 Text messages Releas To release the current call and return to the idle position SO l l Press the Os key to access the following screen The display shows CG Free user 3456 cat E O lt Entity I Entity Used to display the entity of the called set if an entity name has been programmed in management The user set is effectively called by pressing the Ring key or Call key The screen then displays 2 8 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 2 3 3 2 3 3 1 Attendant set operation lt gt Ringin user 3456 cat 2 Q l CallBk Text Releas x Figure 2 5 Call screen The user answers the call and the screen shows Conv user 3456 cat OnHold Entity Releas ae
10. 16 Manual answer cocasse dai et ieee ag ied Me 2 17 Answering an internal call sese eee eee eee 2 17 Answering an external call sss sees eee eee eee 2 18 Answering a call to the attendant group sese eee eee esec eee eee ee ee e eee e 2 18 The attendant does not answer immediately eeeeeee 2 19 Answering a callback request sees ee ee eee ee ee 2 19 Holding a call 2 20 Consultation call 2 21 Consultation call to an internal user scs eee eee eeeees 2 21 Consultation call to an external user css eee cece cece eee ee cece nerne nnne 2 22 ST A dT 2 23 Bal QO lis ieser oeann urren eean e eaea eaae kE Eiaa 2 25 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set Alcatel 4035 Attendant set 2 10 Call transfer routing ee 2 26 2 10 1 AUTOMATIC transf r 695 s nc 0904 des KTR EA 0 Od RR eR E eae eee 2 26 2 10 2 Transfer without presentation eee eee e e cece cece eee cece eee neta eens eee 2 27 2 10 3 Transfer with presentation eee e ee cece e ee 2 28 2 10 4 Transfer to a DUSY Set cpscscretesdsenieiceerzantsesteccnasoatesdasdenvantecateaebescecepede 2 28 2 11 Text T Te LT 2 31 2 11 1 Preprogrammed message sss sees see eee eee eee 2 31 2 11 2 Message to complete cceceeeee eee eee e ee eee eee e eens eens eseeeeeeeseeeees 2 32 2 11 3 Free message to be created sese 2 32 2 12 Routing participants to a Meet me conference 2 33 2 12 1 The confer
11. 37 Chapter 4 Management from the attendant set DECT or PWT S T Regist Dereg Modify Expiry Whom Pari Inst ginst Back Apply Back Apply Back Back Apply Back Back Apply Back Name F Name Categ Charge Last CallNb Reset Back Perma Int Vi Ext Vi Back Apply Back Apply Back Name F Name Categ Pressing the SERVICE key then the key and then the DECT or PWT key displays CE Whom PARI Inst m Inst 9 Regist Dereg Modify Expiry Back Whom To search for a wireless set by its identification number IPUI N PARI To display the identification number of the OmniPCX the set uses to communicate Inst ginst Allows the OmniPCX to acknowledge Inst or deny gy Inst registration operations performed from the wireless set Regist To manage registration of a wireless set to make it operational within the OmniPCX Dereg To deregister a wireless set Modify To modify characteristics for a wireless set Expiry To list the wireless sets that have reached their expiration date v Registration Pressing the Regist key displays 4 38 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set Management from the attendant set Handset registration Ext Vi To assign an internal user s wireless set To assign a wirele
12. 7 Figure 4 5 Screen B The number of the trunk group to remove from reservation is entered in the form of a three digit number entered via the keypad as above The 3 4 number entered de activates the feature and the LCD combination associated with the GE fixed key and displays Next Back Next Used to start the procedure for cancelling the reservation of another trunk group over again return to screen B Back Returns to the initial screen If the number does not correspond to an existing trunk group the Value out of limits display is accompanied by an audible beep 4 18 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 4 9 Management from the attendant set Status change of the attendant group sets Block diagram Status Night Day Fwd1 Fwd2 Entity Pressing the SERVICE key and then the Status key is used to modify the group operating mode from the attendant set The following sub menu is proposed Attendant Console Group Status ea 1 Night Day Fwd1 Fwd2 Entity The first line displays the current operating mode The attendant selects the group operating mode by pressing one of the following five keys Night Switches the group to Night mode and assign users the Classes of Services categories that are valid at night Day Activates day service Fwd 1 Activa
13. Broker To make a broker back and forth call when the attendant set is in consultation call mode Transf To transfer the call to the first user transfer on ringing Text To leave a text message for the called party if a digital link is used Releas To release the current call and return to the initial state When the external user answers the screen shows Status Trnk Grp 02 22 EndCCI Broker Transf Releas Figure 2 18 Conversation screen Pressing the Transf key transfers the call to the user on hold transfer on answer Pressing the EndCCl key releases the user in consultation call mode and returns the attendant to the first user for example Conv user 3456 cat 8 l OnHold Entity Releas Pressing the OnHold key puts the first user on hold 2 8 Broker call Broker call mode back and forth is activated between sets 3456 and 7890 Starting from the conversation screen in consultation call mode 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 2 23 Chapter 2 Attendant set operation Conv user 7890 cat Le EndCCI Broker Transf Entity Releas a mn I Figure 2 19 Conversation screen in consultation call mode Press the Broker key user 2 is automatically put on hold and hears the music on hold Co Conv user 3456 cat EndCCI Broker Trans
14. CampOn Next CampOn S and Next Normal wait 0 Urgent wait 1 The label flash Red LED 2 10 3 2 10 4 2 10 4 1 2 28 Note If no other call is presented to the attendant set the Next key can also be used to retrieve the waiting call However if another call is presented to the attendant set and if its call priority is higher than the waiting call the CampOn key can be used to retrieve the waiting call and the Next key to retrieve the additional call Transfer with presentation The attendant presses the Ring key to put the call being routed on hold and ring the internal set The screen displays Ring user Per Dircty cat on EndCCI Broker Transf CallBk Releas The attendant remains in call mode and waits for the internal set to answer When the user picks up the receiver goes off hook the attendant presents the call By pressing the Transf key the attendant exits the conversation and the attendant set returns to the idle position The internal user is put into conversation mode with the caller By pressing the Releas key the attendant releases the conversation and the attendant set returns to the idle position Transfer to a busy set The set is multiline After dialing user set number the screen displays example 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set Attendant set operation Busy TrnkGrp02 us
15. DTMF Status user repertory cat When the attendant presses the OnHook key the party is put on wait with the music on hold or hold tone and the attendant set returns to idle position Note If the called party user does not pick up the timer displays Camp On label The attendant set is called back by the party put on hold When the internal set hangs up the attendant set is called back The display shows GP Normal wait 0 Urgent wait 1 The gt Q l CampOn Next lt q CampOn Red LED When the attendant seizes the call on pressing the CampOn or Next key the display shows 3 6 3 6 Info Conv Trnk Grp JEndCCl Broker Transf Trace Releas The Info field indicates that the call is returned with camp on release DTMF transparency The attendant makes an outgoing call by prefix or access code by speed dialing 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set and Next label flash Additional features by programmed key The remote number sends the call signal Status Trnk Grp OnHold Trace Releas G Pressing the SERVICE fixed key activates the associated LCD block combination sss SEVICE and displays the following screen Conv party ome Chain Charge OnHook FwdOp DTMF Pressing the FV key dis
16. a callback request to the attendant When a callback request is activated the screen displays 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 2 19 Chapter 2 Attendant set operation 2 6 Normal wait 0 Urgent wait 0 CallBk G When the attendant presses the CallBk key the display shows example Free user 3456 cat Delete Ring Text Entity Releas By pressing the Ring key or Call key the attendant activates the call to the user requesting callback The rest of the screens are the same as described in 2 3 Call to an internal user Pressing the Delete key deletes the current callback request and the attendant set returns to the idle position Holding a call When the OnHold key is pressed the user set internal or external user is put on hold with the music on hold or waiting tone and the screen changes to Normal wait 0 Urgent wait 0 l CampOn l If the attendant does not retrieve the call before the end of the timer ringing is activated to indicate that the user is calling back the attendant set and the urgent waiting call counter is incremented Example l CampOn Next Br 0 A 5 and Nex Normal wait 0 Urgent wait 1 The label flash Red LED 2 20 3EU19
17. attendant enters the value of the defective trunk in the form of two digits The entry is confirmed when Programming accepted is displayed After repair the correct operation of the trunk is tested by the system and if this is successful the trunk is removed from the list of defective trunks 4 16 Date Time Press the Date or Dat Tm key to display Date Time eo Date Time Back Date To modify the date for the entire installation Time To modify the time for the entire installation Back Returns to the initial screen Pressing the Day key displays the date programmed Co The date can be modified as follows e Enter via the digital keypad 2 digits for the day e Enter via the digital keypad 2 digits for the month e Enter via the digital keypad 4 digits for the year Pressing the Time key displays the time programmed 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 4 35 Chapter 4 Management from the attendant set Time Co oa The time can be modified as follows s Enter via the digital keypad 2 digits for the hours e Enter via the digital keypad 2 digits for the minutes 4 17 Routing tables Pressing the RouTab key allows the attendant to manage the various forward
18. is not appropriate the attendant can select Back To return to the outgoing message screen Next To display the next message Menu To return to the selection screen The attendant chooses to complete the message Example Waiting for you at reception M DUMAS Apply Back Next BackSp Menu When the message has been completed the attendant presses the Apply key to confirm BackSp To correct the value entered Free message to be created The attendant can enter a full text message 127 characters maximum by pressing the My Msg key 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 2 12 2 12 1 Attendant set operation When the attendant has finished entering the message the display shows example i Visitor s for you at reception Apply Back BackSp Menu If the message is more than 40 characters long the display changes B Visitor s for you at reception Apply Scroll Back BackSp Menu Apply To send the message displayed Scroll To view the rest of the message Back To return to the outgoing message screen BackSp To correct the value entered Menu To return to the selection screen Routing participants to a Meet me conference The attendant who can not take part in a meet me conference can add a participant if the conference circuit is not fully busy or else the attendant can reserve a conf
19. key followed by the Prog dynamic key see the chapter Management from the attendant set 1 Screen adjusting the contrast Each line displayed contains character strings whose length depends upon the information to be displayed The information given includes 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 1 11 Chapter 1 Introduction to the 4035 attendant set 1 7 1 1 7 2 User status The name programmed in the system User directory number and external connection rights Class of Service Trunk group name the line selected in the trunk group and its number Display of the normal and urgent waiting call counters Authorized functions and features Data during system programming on the attendant set The presence of an additional screen is indicated by the sign to the right of the display Return to the previous screen is indicated by the sign on the left of the display D Press the left and right arrows on the Ws key to move to the previous or next screen The up and down arrows on this key are used to select the upper or lower line before pressing the dynamic key for the label displayed Attendant set in the connected active state and idle state The display shows the number of normal waiting calls and urgent waiting calls Urgent waiting calls are calls waiting longer than 30 seconds They concern both circuits and sets that are routed calling or being cal
20. overflow threshold of the group calls Pressing this key displays the programmed value on the screen if the threshold is exceeded the calls are redirected according to the mutual assistance feature if it is activated 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 4 21 Chapter 4 Management from the attendant set Overflow threshold x Modify Back Ae After pressing the Modify key the attendant enters a new value if necessary and the characters are displayed When the number from 0 to 200 has been entered pressing the Apply key confirms the value entered The screen automatically returns to the main menu 4 11 Declaring a new user Block diagram Set Mg Create Modify Delete Back Delete Apply Back Delete Apply Back Delete Apply Back l E l Pressing the SERVICE key then the top of the LT key and then the key situated below the Admin label allows the attendant to create new characteristics on a user set or modify those of an already existing user The following sub menu appears lt gt Extn management operation Create Modify Delete Back Create Used to program the characteristics for a new user Modify Used to modify existing characteristics Delete Used to delete existing characteristics Pressing the Create key provides access to the following display Give extension number After the first digit the following type o
21. right of the screen If the number dialled is greater than 10 digits each subsequent digit is displayed in the 10th position Pressing the SERVICE fixed key followed by the Pulse key exits the feature and displays the following screen Status Trnk Grp OnHold Trace Releas ae Deem mm m n n amn 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set Additional features 3 8 Transmission of a calibrated cut off flash Note This feature is not available on an ISDN trunk group This feature lets the attendant activate the following types of operations at the remote PBX end call back by a register for acceptance of the dialing by a suffix a service operation remote attendant intervention The attendant makes an outgoing call by prefix or access code by speed dialing by programmed key After the attendant has entered conversation mode with the remote number the calibrated cut off can be used to call a DTMF dialing translator Pressing the SERVICE fixed key activates the associated LCD block combination sss SERVICE and displays the following screen Conv party ea Chain Charge OnHook FwdOp DTMF amp The attendant presses the zg key to move to the second screen Conv C3 a Rotary Flash TrfOff Pressing the Flash key sends a calibrated pulse to the remote equipment Th
22. ring the forwarding destination set Press the Overid key the screen shows 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 2 13 Chapter 2 Attendant set operation Y 2 14 Free user 3456 cat ea l Ring CallBk Text Releas Figure 2 8 Selection screen From this screen the procedure is the same as for a free set Press the Releas key to release the current call and return to the idle position The set is forwarding on no answer For example set 3456 is forwarding to set 7890 When the called party directory number has been dialed the display shows Free user 3456 cat Ea l Ring CallBk Text Releas The attendant is not yet informed of set forwarding Pressing the Ring key or Call key rings the forwarding set and the attendant set display shows that the called party is in time delayed forwarding to another set Ringin 3456 gt 7890 eso l CallBk Fwd Releas Figure 2 9 Call screen for set 3456 Press the Fwd key to select the forwarding destination set The attendant set display shows 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set Attendant set operation Na Free 7890 lt 3456 cat E gt 9 l Ring Overid CallBk Releas V 7890 call screen Say Ringin 7890 lt 3456 cat 9 l O
23. set 2 21 Chapter 2 Attendant set operation Free user 7890 cat 2 EndCCl Ring Transf CallBk Releas p Figure 2 14 Selection screen in consultation call mode The Ring key or Call key is pressed and the called party answers The screen displays Conv user 7890 cat S EndCCI Broker Transf Entity Releas Figure 2 15 Conversation screen in consultation call mode Pressing EndCCl cancels the consultation call and returns the attendant to the first party Conv user 3456 cat 2 l OnHold Entity Releas Figure 2 16 Conversation screen In this position the attendant can release the conversation by pressing the Releas key or put the user on hold again by pressing the OnHold key 2 7 2 Consultation call to an external user The attendant activates the consultation call by directly dialing the user s number or by using Dial by name see 2 2 Methods for calling a number 918185551234 6 2 EndCCI Broker Transf Text Releas Figure 2 17 Dialing numbering screen example for North American NPA 2 22 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set Attendant set operation The first line displays 918185551234 The external number dialed The second line displays the functions that can be activated from this screen EndCCl To cancel the consultation call with the called user
24. to delete the filtering per duration threshold The display indicates that the users contained in the list are put under surveillance if the duration of their calls exceeds the value entered Remarks 4 32 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set Management from the attendant set The filtering can be based on a charging threshold rather than a cost threshold as selected in to system management The filtering can be activated by combining the costs charge units threshold and the duration threshold In this last case the following may for example be displayed Gy Filtered List Cost and time G NoThre All CostOf TimeOf Back Pressing the List key displays Te Filtered list modification 9 1 Add Delete Back e Pressing the Add key displays Add user to list E Entry Back l position D The attendant enters the number of the set to be added to the existing list Delete label is displayed Delete Deletes the characters entered Back Used to return to the charging main menu Pressing the Delete key displays Delete users from list Entry a ss b The attendant enters the number of the set to be deleted from the existing list The Delete label is displayed 3EU19875ENAA Ed 02a February 2004 A
25. 456 cat Le a Text Entity I 2 10 4 2 Single line set multiline set with no free resource When dialing is complete the screen displays example Status Trnk Grp 02 user repertory cat C EndCCI Bargin Transf CallBk Releas The Status field indicates whether the set is internally Bsylnt or externally BusyEx busy EndCCl To cancel the consultation call and return to conversation with the first user Bargin To barge in intrude on the conversation Transf To transfer the current call transfer on selection The attendant remains in routing supervision and the CampOn function is active CallBk To store a call back request Releas To release the current call and return to the idle position Brey When the ss key is pressed the Text Display and Entity labels appear The routing procedure after the timer is the same as described for routing on a free set 2 30 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 2 11 2 11 1 Attendant set operation Text messages This function allows the attendant to leave a text message for the user this may be A message preprogrammed by the system administrator A partial message to be completed by the attendant A message to be entirely created by the attendant The flashing message LED informs the recipient that a message has arrived At t
26. 5 Depending upon the country features may appear on different keys SK1 EndCCl Used to cancel consultation call Reseiz Call again using the same trunk Rinn Call i e ring a station Broker call Used to barge in intrude into a call conversation w Bargin Used to cancel barge in Retrieve from routing End external dialing SK4 Call the called user s forwarding destination Intern To answer a group call call to the attendant group 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 1 9 Chapter 1 Introduction to the 4035 attendant set SK5 Call release Next To answer the next call 1 5 3 Using keys SK1 to SK5 1 5 3 1 Function key SK1 With the Reseiz label displayed This label is displayed during an outgoing call to a destination outside the system upon transmission of the first digit of the external number This function is used to renew the dialing on the same line the system automatically releases the line seize and the line reseizes it providing a dial tone again and allowing the redialing With the EndCCl label displayed This function is used to release the consultation call that is being set up and return to conversation mode with the first party user or caller 1 5 3 2 Function key SK2 With the Call label displayed Following an ordinary call or a consultation call to an internal user this function is used to activate ringing on the set to whic
27. 5 attendant set Status of the corresponding LCD blocks Redial key dials the last number dialed on the keypad again Redial memory key saves a Off not activated number for future use The mmm the number has number saved cannot be been saved deleted Saving a new number overwrites the previously saved number The Call presentation feature is used to supervise waiting queues for Entity calls Note An entity is identified by a unique number If the system is shared for example between several companies each company is an entity with its own sets trunk groups and attendant groups Private and public calls External calls Internal calls VIP calls Callback Return from chaining or charging Transfer between attendants Individual calls General hold Others Programmable keys All other keys not described in the table in 1 3 1 Preprogrammed keys can be modified by the system manager Note These keys can be programmed from the attendant set but may be assigned a fixed feature in system management see the chapter Key facilities programmable by system management The attendant can assign a call number internal speed dial external to this type of key from her set The manager can assign the following features to these keys Individual hold Trunk group supervision 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 1 3 3 Out of service trunk supervision Directory num
28. 875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 2 7 2 7 1 Attendant set operation If no other call is presented to the attendant set pressing the Next key retrieves the call on hold If another call is presented and if this call has priority over the call on hold pressing the CampOn key retrieves the call from hold and the Next key is used to take the other call The attendant retrieves the call on hold by pressing the CampOn key and the screen shows Conv user 3456 cat G l OnHold Entity Releas Figure 2 12 Conversation screen From this screen the attendant can activate a consultation call to another set or release the current call by pressing the Releas key Consultation call Consultation call to an internal user A consultation call is activated from the conversation screen The attendant dials the first digit 7 of the directory number t of the set the attendant wants to call 7890 for example 7 EndCCl Releas Co Figure 2 13 Dialing screen in consultation call mode Pressing the EndCCI key cancels the consultation call and returns the attendant to the conversation screen The attendant dials the rest of the number When the number has been dialed the screen displays 1 Or uses any other call method see 2 2 Methods for calling a number 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant
29. Alcatel OmniPCX Enterprise Alcatel 4035 Attendant set User manual Y NOTE Product specifications contained in this document are subject to change without notice Products and services described in this document may not be offered in every country For the most current information please contact your Alcatel representative or your Alcatel equipment provider Copyright 2003 Alcatel All rights reserved for all countries This document may not be reproduced in whole or in part without the express written permission of Alcatel Alcatel and the Alcatel logo are registered trademarks of Alcatel All other trademarks are the property of their respective owners This manual has been updated for version R5 1 1 The CE mark indicates that this product conforms to the following Council Directives 89 336 CEE concerning electro magnetic compatibility 73 23 CEE concerning electrical safety 1999 5 CE R amp TTE Table of Contents Alcatel 4035 Attendant set Chapter 1 Introduction to the 4035 attendant set 1 1 OVeNIGW ee 1 1 1 2 Fixed Keys onne E academe 1 3 1 3 Preprogrammed and programmable keys c cccceccee 1 4 1 3 1 Preprogrammed keyS sese 1 5 1 3 2 Programmable Keys eee eee 1 6 1 3 3 LCD blocks key symbols sse 1 7 1 4 Additional programmable Keys 1 8 1 5 Soft keys dynamic function Keys sees 1 8 1 5 1 PIC Ue serps a a aa a aE a aa Daie iE 1 8 1 5 2 Function of keys
30. Back The attendant completes the number of the entity x and confirms by pressing the Apply key The screen displays Entity status Name Mode Prev Number Next Modify Back The first line displays Name The name programmed by the manager for the entity Mode The operating mode for this entity The second line gives the following keys Prev To modify the previous entity Number To set the entity number 4 20 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set Management from the attendant set Next To modify the next entity Modify To display and then select the entity calls operating mode Night Day Fwd1 Fwd2 Normal 4 10 Overflow between attendant groups Mutual Assistance 4 10 1 Activation cancellation l Ss By pressing the SERVICE key then the top of the COQ key then the key situated below the Overfl key the screen displays the following Overflow On o l No Apply No De activates mutual assistance Apply Confirms the attendant s choice Pressing the No key displays Overflow Off Zo l Yes Apply Pressing the Apply key returns to the main menu 4 10 2 Adjusting the overflow threshold calls to the attendant group Pressing the SERVICE key and then the Thresh key allows to position the
31. ResOn key places the trunk groups that have been declared under attendant control so they are reserved for attendant use This declaration is established in system management during the programming of trunk group characteristics If no trunk group has been declared reservable for the attendant set pressing the key will activate a ringing beep on the attendant set Pressing this key displays Trk grp reservation on if at least 1 trunk group has been declared reservable and activates the associated LCD combination S The attendant set automatically returns to idle after a time delay or when the ZX END fixed key is pressed Pressing the EF paed key again replaces the Reserv label by ggResv on the same key which is now used to cancel automatic reservation of the trunk groups 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 4 8 2 4 8 3 Management from the attendant set Pressing the ggResv key de activates the LCD associated with the EF fixed key and displays Trk grp reservation off The attendant set automatically returns to idle after a time delay or when the ZX END fixed key is pressed Direct Outward Dialing authorization or inhibition Pressing the ggDODOff key inhibits Direct Outward Dialing DOD of any external trunk for all sets Activating this feature lights ups the outer segments and flashes the central segment of the associated LCD combination l The screen displays unauthorized DODs Th
32. SK1 to SKB eee 1 9 1 5 3 Using Keys SK1 to SK5 oiriin Rg R dO aad aN NSN daa 1 10 1 6 Call waiting LEDS e 1 11 1 7 Display and navigation key ee 1 11 1 7 1 Attendant set in the connected active state and idle state 1 12 1 7 2 Attendant set in the disconnected inactive state css eee eee eee 1 12 1 7 3 During call processing sese ece e eee 1 13 1 8 Dialing keypad see 1 15 1 9 Station speaker and hands free sss 1 15 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 0 1 Alcatel 4035 Attendant set Chapter 2 Attendant set operation 2 1 2 2 2 2 1 2 2 2 2 2 3 2 2 4 2 2 5 2 3 2 3 1 2 3 2 2 3 3 2 3 4 2 4 2 5 2 5 1 2 5 2 2 5 3 2 5 4 2 5 5 2 5 6 2 5 7 2 6 2 7 2 7 1 2 7 2 2 8 2 9 0 2 Putting the set into service Statusi 2 1 Methods for calling a number 2 2 Direct dialing ni iaia RSS etree dT eur AR a ose cudes C Calling via the set directory cs e eee eeee e ee 2 3 Call by programmed key cesses eee 2 4 Dial call by name sse eee eee ee 2 4 Call by speed dialing css 2 7 Call to an internal user 2 7 Reservation locking an internal user Set cs eee e e ee eee 2 7 The called Sev tS Tree rsisi AAE NNE RNK Raog da Beas 2 7 The SOU IS DUSY sa2 ceecencosqccsuucodsenrssesatesc nerona a idana aaaea EESE 2 9 Special cases sets forwarding or cannot be reached sees eee ce 2 12 External calle 2 15 Answering calle 2 16 Automatic answer see eee ee e e e eee ee e ee eee 2
33. al service v The circuit is fully busy In this case the screen shows that the number of participants is at its maximum and that no more can be added 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 2 35 Chapter 2 Attendant set operation 2 36 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set Chapter 3 Additional features 3 1 3 2 Additional features can be accessed via the pre programmed SERVICE key see the chapter Presentation of the attendant set Preprogrammed and programmable keys when the operator set is in conversation with an external party Definitions Forwarding between attendants The attendant can forward an internal or external call to another attendant or attendant group when the destination attendant set is in service and available Routing with chained extend Routing with chained extend allows the operator to transfer a call to the outside from an internal set The external party is rerouted to the attendant set as soon as the internal user has hung up The attendant can thus successively route the same call to several destinations Routing with charged extend During the routing of an external outgoing call to an internal user charged extend activates call back to the attendant set on internal set on hook Answering the call back displays the identity of the set and the number of charge units charged to this set Routing with extend and camped o
34. als the first digit 3 of the set directory number to be called 3456 for example on the keypad Reservation locking an internal user set When an internal user number is dialed the user set if free is reserved by the attendant becomes under attendant control The user can still dial a number or access another service This reservation attendant control is indicated on the user set By the m symbol on the resource keys multiline set By the deletion of any entry on the screen The user set does not ring until the attendant presses the Ring or Call key This specific feature of the attendant set ensures the attendant can always reach the station user If the user picks up the receiver off hooks the user hears the music on hold indicating that the set is reserved and that all outgoing calls are denied When the attendant presses the Ring key or Call key on the attendant set it is automatically connected to the user If the user set is a multiline set the user is not locked and can make calls However a set resource is used for the incoming call from the attendant set The called set is free Zo Releas I Figure 2 3 Dialing numbering screen 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 2 7 Chapter 2 Attendant set operation When the complete directory number has been dialed the display shows
35. aulty external line Individual hold Individual hold puts an external outgoing or incoming caller on hold on a specific circuit Pressing the key connects the party to this individual circuit connected to the music on hold and the Jl associated LCD segment combination lights up When the timer expires the J LCD segment combination starts flashing Several keys can be programmed as individual hold according to the size of the installation The party can only be retrieved from attendant set in idle state If the attendant set changes to the inactive state the calls on hold will be redistributed after a period of time Putting on hold does not increment the Normal wait Urgent wait counters Call presentation This feature is used to allocate the waiting queue operating mode One or more traffic flows can be associated with one or more keys By pressing a key the attendant takes the waiting call with the highest priority from the traffic flow s service by the key At an individual installation this key can be dedicated to Trunk group calls without dialing all entities Direct Inward Dialing DDI public calls all entities DDI ATL private calls internal calls all entities Unanswered DDI calls all entities Private network calls to an attendant group Public network calls to an attendant group VIP calls internal or ISDN via speed dialing Other calls miscellaneous VIP2 calls Callback General
36. ber supervision Individual routing Speed dialing Introduction to the 4035 attendant set Network network connection with supervision Call presentation Note Call presentation is preprogrammed on key 1 it is not advisable to modify this However another key can be used for presentation of specific calls VIP calls or return from chaining for example Transfer with privilege LCD blocks key symbols Each key has a corresponding LCD block divided into six icon segments that are activated individually or in groups to reflect the status of the operation or resource programmed for this key W Diagram showing an LCD block with all its segments mmm Pro Inactive grammed operation Active Operation requiring attendant action Call supervision Inactive Active Busy On hold Callback request Calling Status of the corresponding LCD block a naging 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 1 7 Chapter 1 Introduction to the 4035 attendant set 1 4 1 5 1 5 1 1 8 Status of the corresponding LCD block Individual Call on hold if hold Call retrieval from hold J flashing Call routing Retrieval from routing L nasting Individual routing Explanations of symbols representing the LCD block segments in the grouping m segment lit G segment unlit off segment flashing Additional pro
37. by secret code Group status night Group status day Group status mode 1 Group status mode 2 Modification of operating connection public network and metering charging Classes of Service categories Date time update Speed dial number management Management of subscribed sets creation modification and deletion directory number Cost center update Metering Out of service trunk display Trunk group booking automatic selective Direct seize blocking Traffic overflow Users facilities management Entity status night Entity status day Status entity mode 1 Status entity mode 2 ATT set routing tables ATT group routing tables Entity routing tables Register DECT PWT sets permanent DECT PWT sets Install DECT sets 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 4 1 Chapter 4 Management from the attendant set 4 2 4 2 1 4 2 Keys used Information fixed key The information fixed key represented by i MENU This information fixed key activates the guide for customizing the attendant set environment This operation can be used to find out the identity of the attendant set and proposes programming assistance in for example the following situations Modifying the call melody Modifying the language used Adjusting the display contrast Modifying the date and time of the installation Checking correct operation of the attendant set by an autotest Pressing th
38. called set see the 2 11 Text messages Entity To display the entity of the called set if an entity name is programmed in management Assoc To call the associate of the called party set Press the Ring key or Call key to display the following screen Gy Ringin user 3456 cat L Q l CallBk Text Releas x me eo Press the OD key the screen shows Ringin user 3456 cat lt Entity Assoc o The procedure is then the same as for a free set 2 10 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set Attendant set operation 2 3 3 2 The busy set is a single line set or multiline with all lines busy The user is in conversation with a party After dialing the directory number of the called party the display shows Status user 3456 cat oe l Intrud CallBk Text Releasy The Status field shows Bsylnt if the set is internally busy BusyEx if the set is externally busy The second line displays the functions that can be activated from this screen Bargin To intrude barge in on the conversation To exit press the gg BrgnOf key see 2 5 2 Manual answer CallBk To store a call back request Text To leave a text message for the called party see the 2 17 Text messages The LED on the called set indicates that a message has arrived Note The attendant set is not notified that this
39. ck Number To enter the number required repertory prefix external abbreviated Back Returns to the initial screen Empty when the keys has not yet been programmed name of the key if it has already been programmed Pressing the Number key displays Please dial l l The attendant can enter the number which will be assigned to this key Example Please dial 5563 Apply Delete Back 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 4 13 Chapter 4 Management from the attendant set Delete Back Apply Erases the number programmed Used to return to the initial screen Confirms the number dialed the screen displays Co Enter name Valid ERASE Back The attendant enters via the alphabetical keyboard the name associated with the number and confirms this by pressing the Apply key If the name does not change the attendant re enters the name as before ERASE Back Deletes the last character Returns to the initial screen 4 6 2 Changing the content of a directory key Pressing the key to be modified displays OD Name Repertory Number Delete Name Back Number Used to change the number programmed Delete Erases all the programming for the key Name Used to change the label of the key Back Returns to the init
40. crophone for hands free operations 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 10 11 12 13 14 15 16 Introduction to the 4035 attendant set An alphabetic keyboard Qwerty or Azerty for dial by name text messages speed dialing number and set phone book directory programming Preprogrammed function keys cannot be modified by the attendant A number dialing keypad with 12 keys A fixed end call key A red LED behind audio keys flashes to indicate hands free operation Hands free listen and fixed audio volume keys lt decrease gt increase A fixed microphone ON OFF mute key The various 4035 keys are described in the following sections In addition to the number dialing keypad and alphabetic keyboard these keys are Fixed keys that cannot be modified by the attendant or manager administrator Preprogrammed keys Some preprogrammed keys may be modified by the manager Programmable keys that may be modified by the attendant or the manager Dynamic function keys 1 2 Fixed keys Depending on the country keys will have icons or text to designate their use Key Associated LCD indicators LCD block Used to switch the station speaker on On the display d ok p or off amplified reception Used to Off Hands free inactive Make a call without picking up the bed flashing red LED on the handset key Hands free on Answer a call without picking up th
41. ction of the hands free position and speaker volume level adjustment are performed using the Y hands free 99 ok speaker p and 4 fixed keys 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 1 15 Chapter 1 Introduction to the 4035 attendant set 1 16 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set Chapter 2 1 2 Attendant set operation Note The position of the labels on the attendant set display can differ slightly from system to system described in the following sections Labels may or may not display depending on attendant rights and the type of set the called user has Putting the set into service status On attendant set power up the set is in Night mode inactive state The status of the attendant group to which the set belongs is displayed on the screen To put the set into operation press the ON OFF key see the chapter Presentation of the attendant set Preprogrammed and programmable keys Depending on system management the set password may be requested before set status can be changed The ON OFF key activates the attendant set and switches it to the appropriate mode for the attendant group If it is the first attendant set to be brought into service it initiates Day service mode for the entire group After pressing the ON OFF fixed key the screen displays Please confirm Zo IYes No
42. dant set or console must belong to an attendant group The keys appearing on the 4035 set offer the range of features functions required for efficient management of incoming and outgoing calls Several system features can be accessed from the attendant set These features include Attendant mode change e g switchover from day to night status Depending on the system settings in management this results in differences in call routing and the features that can be accessed on the set External line reservation for exclusive use depending on rights Monitoring system operation Programming services such as date and time speed dialing numbers charge unit counters etc 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 1 1 Chapter 1 Introduction to the 4035 attendant set Figure 1 0 4035 set features The Alcatel 4035 attendant set is equipped with 1 2 3 4 A handset can be replaced by a headset A station speaker located under the handset A two color LED red or green Anavigation key rs used to scroll through the pages or lines up or down of the dynamic key designations on the alphanumeric display A menu key set programming and access to services Programmable keys with matching LCD blocks symbol Dynamic function keys offering different options depending on the context in which they are used An alphanumeric display two lines of 40 characters A mi
43. duction to the 4035 attendant set In consultation call mode this function is used to transfer the first party to the second With the CampOn label displayed This function is used to retrieve the party in routing With the Endial label displayed This function indicates to the system that the external dialing in unknown format has terminated and is complete Function key SK4 With the Overid label displayed This function is used to directly call the called user s forwarding destination set With the Intern label displayed This function is used to connect to the call of a user who has made an attendant group call Function key SK5 With the Releas label displayed In ordinary or consultation call mode this function is used to release the current call With the Next label displayed This function is used to connect to the incoming call internal external with the highest priority The order of priority is defined at system management level Call waiting LEDs The LED is used to indicate internal and external calls waiting on the attendant set via the following states Off No call is waiting on the attendant set On green There are normal waiting calls On red There are urgent and or priority waiting calls Display and navigation key The display consists of two lines of 40 alphanumeric characters Note Display contrast or visibility can be adjusted by pressing the i or MENU fixed function
44. e and number if already programmed The second line gives the following keys Name F Name Number used to enter the name used to enter the first name not mandatory used to enter the external number seize prefix included When the external number at least is entered the following for example is displayed OD 122 gt 00155667000 Name F Name Number Apply Back Press the Apply key for the content of the number field to take effect Programming accepted is displayed If aname has not been programmed the external number is also used as name in the display of the number content 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 4 29 Chapter 4 Management from the attendant set 4 14 Charging Block diagram Charge Extn Filter List Report Delete Add Delete a P a Back dy Ves List All gt Cost gt Time Back Charge G CallNb nD E Modify Apply Back Modify Apply Back Apply Back LQ l Pressing the SERVICE key then the top of the x key then the Charge key displays Charging mode EO Extn Filter List Report Delete Extn To display on screen the content of an individual counter Filter Defines the filter criteria for call detail collection List Used to add or withdraw the sets in the list of filtered users Report Used to modify the ob
45. e attendant set automatically returns to idle after a time delay or when the ZX END fixed key is pressed Pressing the EF fixed key again replaces the ggDODOff label with DOD On which is used to activate again DOD to the outside for all sets Pressing the DOD On key de activates the LCD combination associated with the EF fixed key and displays DOD authorized The attendant set automatically returns to idle after a time delay or when the ZX END fixed key is pressed Selective reservation or cancellation Pressing the Select key authorizes reservation of one or more trunk groups The display is as follows Reservation of trunk group Figure 4 4 Screen A The number of the trunk group to reserve is completed in the form of a three digit number entered via the keypad Each digit entered replaces a character The modification takes place automatically after the last digit and activates the associated LCD combination c 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 4 17 Chapter 4 Management from the attendant set The screen displays Next Back Next Used to start the procedure for reserving another trunk group over again return to screen A Back Returns to the initial screen Pressing the g Select key provides the possibility of cancelling the reservation of one or more trunk groups The display shows lt 3 Reservation of trunk group C9
46. e following screen Zo lt RouTab Dect 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set Set Mg Charge Test TrkOOS NBSets Overfl Date Status COS SysDir Thresh RouTab DECT PWT Management from the attendant set Allows creation modification or deletion of internal users see the 4 11 Declaring a new user Allows management of metering charging features see the 4 14 Charging Start the attendant set autotest see the 4 5 7 Autotest Allows the attendant to designate a malfunctioning trunk and to make it unavailable to the system see the 4 15 Decommissioning a defective trunk or external line Displays the number of sets in the installation and the number of sets with direct seizure rights Allows the attendant to program overflow between attendants see the 4 10 Overflow between attendant groups Mutual Assistance Allows the attendant to modify the date and hour within the system see the 4 16 Date Time Allows the attendant to modify the set status of all the attendant group sets see the 4 9 Status change of the attendant group sets Used to modify the different user Classes of Services categories see the 4 12 Assigning a COS to the user Used to modify the different speed dialing numbers in the system directory see the 4 13 Modifying Speed Dialing n
47. e handset Switch on the hands free microphone while in conversation Used to adjust station speaker On the displ volume sama volume level 3 volume level 4 Ks MBL volume level 5 Wo mee volume level 6 9 88 volume level 7 Used to switch the microphone on off io while in conversation when off the Key LED user cannot hear the attendant Off unlit Microphone ON On lit Microphone OFF 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 1 3 Chapter 1 Introduction to the 4035 attendant set 1 3 1 4 Key Associated LCD indicators LCD block i or Used to access customization of the attendant set END a Used to end a call or programming operation Used to scroll through the pages or lines of dynamic key labels Note With the set in idle mode press the right arrow to access dynamic keys programmed by the attendant set directory Preprogrammed and programmable keys Keys that are preprogrammed at attendant set installation are shown grayed dark background Note Key 11 used for preprogrammed HOLD feature in certain countries 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set Introduction to the 4035 attendant set 1 3 1 Preprogrammed keys Status of the corresponding LCD blocks Ji incoming call s Call presentation although this key may be modified by the syst
48. e initial screen 4 12 Assigning a COS to the user Block diagram cos Featur Baring Charge Conect CstCtr Next Back Pressing the SERVICE key then the COS or Category key allows the attendant to change the charging center on which the user depends as well as the Class of Service category Operation Network Charge back Connection After pressing the COS key the screen displays Give extension number As soon as the first digit is entered on the keyboard for example 5 the following is displayed ay Give extension number 5 Q Delete l When the directory number is complete the following Classes of Services are displayed Na Give extension number 5210 Q Featur Baring Charge Conect CstCtr x Pressing the x key provides access to the Next and Return functions Featur Modification of the phone feature Class of Service category Baring or Modification of the public network access Class of Service COSRst Charge Modification of receipt printing for charging ticket output 4 26 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set Management from the attendant set Conect Modification of the connection Class of Service CstCtr Modification of the cost center Next Moves to the next set Back Returns to the initial menu Pressing the Featur key displays
49. e signalling by entering a delay Used to program a beep on call presentation Used to return to the initial menu Screen adjusting the contrast visibility Pressing the i MENU key then Progr and then Screen displays Contrast programming Displ Extern Back Displ Extern Used to adjust the LCD blocks on the additional unit s Used to adjust the display and the LCD blocks on the attendant set Note The screen above is displayed if the set possesses one or more additional unit s Otherwise only the following screen is displayed Pressing the Displ key displays the following screen 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 4 9 Chapter 4 Management from the attendant set Contrast programming G Level Level2 Level3 Level4 Back Level 1 to Level Used to modify the contrast of the display and LCD blocks 4 Pressing one of these keys will immediately adjust the contrast to the corresponding value and the modification will be saved Back Used to return to the initial screen Pressing the Extern key displays the following screen Contrast programming eo Darker Light Back a gt and allows the contrast of the LCD blocks on the additional unit s to be adjusted 4 5 Checks 4 5 1 Autotest CD Pressing the i MENU key the key a
50. e vY END fixed key terminates the operation in progress and returns to the idle state Pressing the i MENU fixed key displays the initial menu GUIDE MODE G Progr Who AmI Group Lang Releas x I fi V Language Software Release Programming ringing melody Attendant group screen contrast number personal phone book Attendant group keys Set identity calling number Figure 4 1 Initial menu Progr Is used to customizing the environment of the attendant set Who am I Displays the identity of the attendant set Group Displays the number of the attendant group and the attendant group call number 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 4 2 2 Management from the attendant set Lang Is used to select the display language on the attendant set Releas Displays the software version supporting the OmniPCX If the K symbol can be seen on the right hand side of the screen this means that other Se options are available Press the CO key to display You re in Guide mode Le Ring AutTrf Test l lt ai gt Call signal Self test of on transfer attendant set attendant set Ring Allows to program operator set ergonomics AutTrf Allows the attendant to activate automatic transfer Test Starts the attenda
51. em manager it Note The is advisable to leave the preprogrammed function for display call displa indicates the p ay number of Note The different waiting calls types of calls are described below this table ey 1 Common hold may be modified by the manager 13 Used to put a call on common hold the call can be retrieved from hold by any attendant in the attendant group ON OFF Used to switch the set on off 14 cannot be modified SERVICE Service key cannot be 16 modified used to access special features chained withdrawal charge unit counter forwarding to another attendant etc AUTO Used to enable disable 18 automatic connection Trunk group reservation 20 Off no call on hold f call s on hold mmm set ON day status set connected active the display shows waiting calls With the set OFF the key has no LCD blocks and the display shows Night Off not activated mim switchover to SERVICE mode from the idle position mmm switchover to SERVICE mode from a call Off manual connection mmm automatic con nection of incoming calls Off no reservation direct seize allowed mmm trunk group re served mim direct seize pro hibited on all sets 22 ISDN key allows direct access to the public network 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 1 5 Chapter 1 3 2 1 6 1 Introduction to the 403
52. ence Circuit iS free ese e ee eee 2 33 2 12 2 Adding participants os 2 cessed sda eree 2 34 2 12 3 The conference is iN progress eee eee e ee eee e ee 2 34 Chapter 3 Additional features 3 1 Definitions sse eee ee ee eee 3 1 3 2 Forwarding between attendants sees 3 1 3 3 Chained extend oxic eras iit tet eae eo tea ah ee end 3 2 3 4 Charged ext nd resci aa a a didi dsdss E 3 4 3 5 Extend with camp on release sse eee ee eee 3 5 3 6 DTMF transparency eee 3 6 3 7 Decimal transparency ccccccccccccececceeeeeeeeeeeeeeeeeeeeeeeeeeeeeess 3 7 3 8 Transmission of a calibrated cut off flash 3 9 3 9 Temporary suppression of automatic transfer 3 10 3 10 Using the programmed keys for management 3 10 3 10 1 Directory number supervision 2 2 ececeeeeee eee ee eee ener eee eee eee 3 10 3 10 2 Individual Call routing sss sss secs e ss teeter nea nnen 3 11 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 0 3 Alcatel 4035 Attendant set 3 10 3 Network network transfer sese e ee eee ee 3 11 3 10 4 Trunk Group Supervision xx eee e eee eee e ee eee 3 11 3 10 5 O S trunk supervision see ee eee eee 3 11 3 10 6 Individual NOI EHET 3 12 3 10 7 GallipreSentation cre zay a ee a Se re 3 12 3 10 8 Transfer With privilege esse eee e eee 3 13 Chapter 4 Management from the attendant set 4 1 Secret code Of SOF icacccsccsasere
53. er 3456 cat race EndCCIl Ring Transf Bargin Releas The first line displays Busy Indicates that the set has at least one free resource The second line displays the functions that can be activated from this screen EndCCl To cancel the routing in progress and return to conversation with the first user Transf To transfer the current call transfer on selection Bargin To barge in intrude on the conversation Releas To release the current call and return to the idle position Note The name of the trunk group is displayed for external call routing ED eyi When the S key is pressed the screen shows Busy TrnkGrp02 user 3456 cat 622 lt CallIBk Text Disply Entity l d gt CallBk To store a call back request Text To send a text message see 2 17 Text messages Disply To display a message directly on the screen of the called set Entity To display called set entity if an entity name is programmed in system management When the Ring key is pressed the screen displays 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 2 29 Chapter 2 Attendant set operation gt Ringin user 3456 cat 2 C EndCCI Broker Transf CallBk Releas mm Broker To make a broker back and forth call between the users Dey i When the 7 key is pressed the display shows Ringin user 3
54. er of users in the list being searched If the display shows the user being searched for press the Apply key to activate the dialing phase The display then shows Free user 3456 cat Le l Ring CallBk Text Releas From this screen the procedure is the same as for a free internal user call Note If there are more than 24 names in the list the screen shows xx responses Eo List Modify Cancel XX This indicates a number between 25 and 48 Beyond this the following message is displayed You have more than 48 matches Modify To modify the search string by correcting the series of letters entered Cancel To return to the start of the procedure Press the List key to display the first of the xx names in the list 48 names maximum matching the search string entered 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 2 5 Chapter 2 Attendant set operation 2 6 User 3456 ON TN EO Next Apply Cancel Prev Ovrflw From this screen the procedure is the same as the procedure for Dial by name via selection of user name see above Press the Cancel key to return to the idle screen If there is no name in the list the screen shows No match please modify your request gt lt i Modify Cancel Modify To retu
55. erence circuit in order to add different participants maximum of 29 to this conference by appointment also called conference to n Caution If the attendant is involved in routing actions at a conference the attendant can no longer respond to internal or external calls The normal and urgent waiting calls counters are however updated Remarks When a participant enters the conference an audible beep signals their entry to the other participants during the conversation If an external trunk is alone in the conference it will be forwarded to the attendant set after a timer However if another participant joins the conference call this timer is canceled The conference circuit is free The attendant dials the programmed conference prefix followed by an access code to reserve the multiconference circuit 3000 for this example 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 2 33 Chapter 2 Attendant set operation After code identification the screen shows Ce Meet me conference E Q l Releas 2 12 2 Adding participants v First participant After having dialed the conference number the attendant dials the number of the first participant in consultation call mode The Ring key is pressed and the called party answers The display shows Conv user 3456 Eo CfProg Entity Releas By pressing the Cfprog key the at
56. eset To reset the charging counters v Modification After entering the directory number of the wireless set to modify press the Apply key to display the characteristics last name first name class of service which can be managed Y Automatic installation procedure By pressing the top of the OG key followed by the Inst or gg Inst key the following is displayed 1 Inthe case of a permanent user pressing the Apply key displays the acceptance of the De registered operation 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 4 4 Chapter 4 Management from the attendant set Give extension number Come Apply BckSpc Back After entering the directory number of the wireless set press the Apply key to display the characteristics last name first name class of service of the user set Pressing the Apply key again allows the wireless set to be installed or uninstalled according to the feature selected There are screens to guide you through the process according to the type of wireless set 4 42 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set
57. f Entity Releas ee ann ann ann ma Figure 2 20 Conversation screen with user 1 Press the Broker key user 1 is automatically put on hold and hears the music on hold 2 24 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set Attendant set operation Conversation screen with party 2 GP Conv user 7890 cat Q EndCCI Broker Transf Entity Releas 3 Back and forth transfer release 1 2 cancel Itati z F S on Normal wait 0 Urgent wait 0 l l 4 Conversation screen with party 1 Conv user 3456 cat b l OnHold Entity Releas 1 Pressing the Transf key transfers user 1 to user 2 and the attendant set returns to its idle position 2 Italso returns to the idle position when the Releas key is pressed to release users 1 and 2 3 The attendant can continue the broker call to go back and forth by pressing the Broker key 4 Cancel the consultation call by pressing the EndCCl key 2 9 Barge in Barge in or intrusion allows the attendant to interrupt or break into a conversation between two users Example The attendant tries to reach a user the display shows 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 2 25 Chapter 2 Attendant set operation 2 10 2 10 1 2 26 Bus
58. f screen is displayed 4 22 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set Management from the attendant set Give extension number 5 Delete Apply When the directory number is complete the attendant confirms this number by pressing the Apply key If the directory number corresponds to a set that has already been created the screen displays Number already assigned Otherwise the screen displays Please select extn type SGO 4034 4023 4012 4011 4001 x m The attendant must select a profile from those proposed Pressing the x key provides access to other profiles if they are available 4035 4020 4010 4004 4004DE 4010DE 4021 4036 GAP 4302 4304 4321 Analog 4074 4075 4040 40xx Reflexes sets except 4075 4074 DECT mobile set 43xx Digital sets Analog Analog set GAP GAP mobile set Then enter the last name and first name of the user 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 4 23 Chapter Management from the attendant set Enter surname amp first name Name F Name ERASE Back Enter surname amp first name SERS SEIS First name I Apply ERASE Back Enter the first name of the user and press the Apply key Provided the last name and first name have been confirmed the screen displays Enter surname amp first name Apply Back By
59. grammable keys The Alcatel 4035 attendant set may be expanded with add on keypad modules providing a maximum of 60 additional programmable keys Two models are available 20 keys Alcatel 4090M 40 keys Alcatel 4090L Each key can be programmed as a resource or supervision key Some of these keys may also be locked by the system manager Soft keys dynamic function keys Principle These are keys SK1 to SK5 SK stands for Soft Key located below the set display By convention keys SK1 to SK5 are numbered from left SK1 to right SK5 TD1 TD2 TD3 TD4 TDS 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set Introduction to the 4035 attendant set Soft keys are dynamic keys are keys whose function is determined by the system according to the current operating or programming status They cannot be programmed by the user Keys SK1 to SK5 are mainly used for telephone operation The operation is enabled in the system when the label is displayed on the screen The attendant can activate the feature by pressing the key corresponding to the label Pressing a key for which no label is displayed has no effect this helps avoid inadvertent activation of features The dynamic keys are also used to Implement operating features callback text messaging etc Customize the attendant set Modify system management Save and use the set individual phone book 1 5 2 Function of keys SK1 to SK
60. h the call has been connected If the set is free its number is shown on the display preceded by Free If this user has just picked up the receiver off hooked before the call he hears the music on hold indicating that the user s set is reserved by the attendant and Conv is displayed before the number in this state this key can then be used to enter into conversation with the internal user With the Broker label displayed This function is used when the conversation in consultation call mode has been set up to switch between users by pressing the key the other party is automatically put on hold With the Barge in label displayed Following an ordinary call or consultation call to an internal user this function can be used if the link is not protected against barge in intrusion to barge in on the call on the set on which the call has been connected The number of this set is shown on the display preceded by BsyInt or BusyEx Barge in is accompanied by a specific tone that is sent to all participants With the a Barge in label displayed If the barge in is accepted the display changes and the cancel barge in function becomes active 7 5 3 3 Function key SK3 With the OnHold label displayed This function is used to put the party on hold until retrieved later With the Transf label displayed 1 10 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 1 5 3 4 1 5 3 5 1 6 1 7 Intro
61. harge OnHook FwdOp DTMF s After pressing the FwdOp key the display shows Forwarding EndCCL l mz m mm The attendant dials the call prefix to the target attendant to whom calls will be call forwarded As soon as dialing is complete forwarding is activated automatically After this operation the attendant set automatically exits the SERVICE function and returns to the idle state Chained extend The attendant is in conversation with a party following an incoming call Status Trnk Grp I OnHold Trace Releas ao The attendant dials the number of the desired internal set 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set Additional features Status user Repertory cat one JEndCCl Ring Transf CallBk Releas Pressing the SERVICE fixed key activates the associated LCD segment combination mmm SERVICE and displays the following screen Status user repertory cat eo Chain Charge OnHook Atd DTMF When the attendant presses the Chain key the routed party waits for the selected set to answer When the called party user answers the attendant set automatically returns to its idle screen When the internal set hangs up the attendant set is called back The screen displays Normal wait 1 Urgent wait 0 Next
62. he OmniPCX software version to which the attendant set is connected Installation sets l lt 7 l Pressing the SERVICE key then the top of the L key then the key situated below the NBSets key displays 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 4 11 Chapter 4 Management from the attendant set 4 6 4 12 Extns XXXXXX Outgoing calls yyyyyy Le Back The first line displays XXXXXX Number of sets declared in the installation yyyyyy Number of sets declared with DOD Pressing the Back key is used to return to the main menu Programming the individual directory Pressing i MENU then Progr and then Keys displays Program Keys G Empty Empty Empty Empty Empty Figure 4 2 Initial menu LY Pressing the CO key displays the next screen l Key programming l 2 Empty Empty Empty Empty Empty The jidentifiers flash to indicate that it involves additional screens as ae By pressing the key you can view five successive screens before returning to the initial screen 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set Management from the attendant set 4 6 1 Programming a directory key Pressing the Empty key that the attendant wants to program displays Memory G Number Ba
63. he screen shows Wrong number Releas Press the Releas key to release the current call and return to the idle position The user is absent apology message When a user can leave an absent apology message because he or she cannot answer the attendant can read the message as soon as the user is selected Example 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set Attendant set operation AbsMsg Free user 3456 cat Ring CallBk Text Releas G When the key is pressed the AbsMsg label is displayed The attendant presses the AbsMsg key to view the message Example Gy In a meeting please do not disturb G9 a Menu To return to the selection screen The set is forwarding to another set v The setis in immediate forwarding mode For example set 3456 is forwarded to set 7890 The attendant dials the directory number of the called party The display shows Free 7890 lt 3456 cat l Ring Overid CallBk Releas x The display indicates that the set is in immediate forwarding to another set and gives the directory number of the forwarding destination set The Overid key is used to activate the Privileged access override feature so that the forwarded set can be called despite the forwarded status of the set Press the Ring key or Call key to
64. he user is on hold It flashes when the timer has expired m m E indicates that the user has left a call back request A set can be supervised by one or more attendants 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 3 10 2 3 10 3 3 10 4 3 10 5 Additional features Individual call routing This feature allows the attendant to route and supervise a call without its being placed in the common waiting queue and redistributed When a call is being routed the m m m LCD segment combination is lit If the set does not reply before the end of the routing timer the U LCD segment combination will flash to indicate the change to I urgent wait individual routing does not increment the Normal wait Urgent wait counters As long as the set has not answered the attendant can retrieve the call by pressing the routing key the flashing U LCD segment combination goes out Note In the case of a local call or outgoing call this key can be activated It is used to transfer the call Network network transfer This feature is used to inter connect two external callers via the installation while retaining the ability to release the connection Following an incoming call the attendant makes an outgoing call to a party and enters the conversation Pressing the key connects the two trunks and the supervision is activated the ma m ma LCD segment combination is on steady Pressing the key again results in a
65. his point the attendant set is not notified that this message has been read by the user Pressing the Text key in the selection screen displays the following screen Select a list FixMsg PrgMsg My Msg Menu Q Figure 2 21 Outgoing message screen FixMsg To send a fully preprogrammed message PrgMsg To send a preprogrammed message that is to be completed by the attendant date or time for example My Msg To send a message to be entered by the attendant Menu To return to the selection screen Preprogrammed message The attendant views the first of 8 preprogrammed messages by pressing the FixMsg key Example D Apply Back Please call reception Apply Back Next Menu To send the message displayed to the selected set To return to the outgoing message screen 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 2 31 Chapter 2 2 11 2 2 11 3 2 32 Attendant set operation Next To display the next message Menu To return to the selection screen When the Apply key is pressed the message Your message has been sent is displayed Pressing the Menu key returns the attendant set to the selection screen Message to complete The attendant views the first of 8 messages to complete by pressing the PrgMsg key Example Waiting for you at reception M_ Back Next Menu If the message
66. hold Chained withdraw Charging recall Inter attendant transfer Individual attendant call Note DID and DDI are variations of the acronym for Direct Inward Dialing 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set Additional features At entity level this key can be dedicated for Trunk group entity calls without dialing DDI public entity calls DDI ATL private entity calls internal calls Unanswered DDI entity calls Note Key 1 is already pre programmed as a call presentation key allowing the attendant to take the call with the highest priority from those waiting resulting from traffic flows indicating an external party external call call back return from chaining etc 3 10 8 Transfer with privilege This function lets the attendant transfer an external outgoing trunk to an user set if the corresponding direct seize prefix is contained in this key The user will dial the external party number as a call in direct seize 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 3 13 Chapter 3 Additional features 3 14 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set Chapter 4 Management from the attendant set 4 1 Secret code of set The secret code for the attendant set can only be modified by the system administrator In system management it is possible to authorize inhibit or control access to the following features
67. ial screen 4 7 Assigning programmable keys 4 7 1 Programming the programmable keys Pressing i MENU then Progr and then Keys displays 4 14 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set Management from the attendant set Program Keys Empty Empty Empty Empty Empty Figure 4 3 Initial menu Pressing the programmable key of the set or of the add on module that the attendant wants to program displays Number To enter the number required repertory prefix external speed dial Back Returns to the initial screen Empty in the case of a key that is not programmed or content of the key Pressing the Number key displays Please dial The attendant can enter the number which will be assigned to this key Example 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 4 15 Chapter 4 Management from the attendant set 4 7 2 4 8 4 8 1 4 16 Apply Confirms the number dialed Erase Erases the number programmed Back Returns to the initial screen Changing the content of a key Pressing the key in question displays Gy Mailbox a Q Number Erase Back Number Used to change the number programmed Erase Erases the programming for the key Back Returns to the initial screen Trunk group reservation Reservation Cancel reservation Press the pre programmed GE key and then press the Reserv ggResv or AttCtl key Pressing the
68. inactive state If this is the last attendant set still in service this operation causes the entire group to change to Night service Methods for calling a number Direct dialing The attendant dials the user s number directly on the dialing keypad To reach an external number the attendant first dials the external line seize prefix before the external number 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 2 2 2 Attendant set operation Calling via the set directory The personal directory see the chapter Management from the attendant set 1 Programming the individual directory is used to select an internal or external user via a soft key without having to dial the full destination number Note The number called may be an internal external or speed dialing number Call by personal directory can be performed with the attendant set in the idle state or when the attendant set is being used for a consultation call Press the D key right arrow to access the personal directory The different directory entries are displayed User User User User User 63 User User User User User If other screens are programmed press the amp key to access these screens or the top line If you press one of the programmed keys the associated number 3456 for example internal number is briefly displayed 3456 Le Releas Figure 2 1 Dialing numbering screen The
69. ing operations for the attendant set the attendant groups the entity for the available modes night day forward1 and forward2 The screen displays Cy Routing tables SS Consol Group Entity Back Pressing the Consol key displays CDT Attendant consol Night Day Fwd1 Fwd2 NigSet Then depending on the key pressed Night Day Fwd1 Fwd2 NigSet the screen displays the first directory number for the forwarding programmed for the mode selected a CDT console Directory number amp Q l Modify Back 4 36 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set Management from the attendant set Modify To modify the forwarding directory number Back Returns to the previous menu Pressing the Group key displays CDT Attendant group EO Night Day Fwd1 Fwd2 NigSet ee ee ee ee ma The rest of this screen is the same as the one described for the Consol key Pressing the Entity key displays Enter entity number Le Back fuse ee m am The attendant completes the entity number and confirms this choice by pressing the Apply key The screen displays CDT Entity x eo Night Day Fwd1 Fwd2 NigSet ee amn n ann ann a The rest of this screen is the same as the one described for the Consol key 4 18 DECT or PWT wireless set Block diagram 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 4
70. ing the Back key returns to the initial menu Attendant set ergonomics Pressing the i MENU fixed key the Progr key and then the Ring key opens the following sub menus 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set Management from the attendant set Extn programming mode b Melody Keys Cntrst l Individual directory all ringing melody Display programming contrast S S Melody To set the call ringing melody and its volume level on the attendant set Keys To program the keys and individual directory Cntrst To adjust the display contrast 4 4 1 Ringing Melody Volume level The call ringing melody on the attendant set can be selected from 16 available melodies Each melody has 7 different volume levels Pressing the i MENU keys followed by Progr Ring and Melody keys displays Melody programming SO Prev Level Level Next Back Pressing the or the keys will play the melody programmed in the attendant set continuously through the speaker Prev Activates the previous ringing melody Level and Used to modify the volume level Level 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 4 7 Chapter 4 Management from the attendant set Next Activates the next ringing melody Back Returns to the initial screen and automatically stores the melody
71. internal set hangs up the attendant set is called back The display shows 3 4 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 3 5 Additional features gt lt l Next Normal wait 1 Urgent wait 0 bss mn n a a s Green LED When the attendant seizes the call by pressing the Next key the display shows eo l Releas mxs Info Charge The Info field indicates the number of the charged set The Charge field indicates the cost or the number of charge units charged to the set Note The Charges key can also be used in the case of routing with presentation or on a busy set Extend with camp on release The attendant is in conversation with a party following an incoming call Le OnHold Trace Releas Status Trnk Grp ie n n The attendant dials the number of the desired set on the keyboard This person is already in conversation with another party Status user Repertory cat EndCCI Ring Transf CallBk Releas x 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 3 5 Chapter 3 Additional features The Status field indicates whether the set is internally BsyInt I or externally BusyEx busy Pressing the SERVICE fixed key activates the associated LCD block combination sss SERVICE and displays the following screen Lec Chain Charge OnHook Atd
72. is remote equipment can then return a tone inviting the attendant to continue dialing Pressing this key exits from the SERVICE feature Pressing the SERVICE fixed key followed by the Flash key exits the feature and displays the following screen 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 3 9 Chapter 3 Additional features 3 9 3 10 3 10 1 3 10 Status Trnk Grp OnHold Trace Releas Temporary suppression of automatic transfer The attendant is in conversation with a party Before selecting the internal user pressing the SERVICE fixed key followed by the Wes key displays the following screen eo a Rotary Flash TrfOff Conv After pressing the TrfOff key the attendant can route the party normally Using the programmed keys for management Note These keys which only the manager is allowed to program can be any of the keys which are not programmed by default see the chapter Presentation of the attendant set Preprogrammed and programmable keys Directory number supervision Pressing this key activates ringing on the user set The LCD block segments are off if the user set is idle state and free The LCD segment combination indicates that the user is busy 0 indicates that the user is in call mode to the attendant set ji indicates that t
73. key label to List and vice versa e Pressing the All key changes the label of this key to NoThre and vice versa e Pressing the gt Cost key displays Enter cost charging threshold rs o Modify Apply Beas 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 4 31 Chapter 4 Management from the attendant set Modify Modifies the existing value of the cost threshold Apply Confirms the value of the cost threshold entered Back Returns to the previous menu Note If the OmniPCX is managed in Charge units then Unit threshold is displayed After pressing the Apply key return to the previous menu modified accordingly For example Filtered List Cost 3 NoThre All CostOf gt Time Back ma Cost used to delete the filtering per cost threshold The sets contained in the list are tracked if the cost of their calls exceeds the value entered e Pressing the gt Time key displays Ey Enter time charging threshold DS a gt Q Modify Apply Back Modify Modifies the existing value of the duration threshold Apply Confirms the value of the duration threshold entered Back Returns to the previous menu After pressing the Apply key return to the previous menu modified accordingly For example Le NoThre All gt Cost TimeOf Back mel I ga TimeOf Used
74. lcatel 4035 Attendant set 4 33 Chapter 4 Management from the attendant set Delete Deletes the characters entered Back Used to return to the charging main menu Pressing the Report key displays the following type of screen Report period 01 03 1999 01 04 1999 Le Modify Back e Pressing the Modify key displays Enter printing start date l Back O After entering the start date of the financial report the following is displayed Enter printing end date l Back o A printout of the financial report is produced at the end date indicated This report concerns only the period between the start date and the end date In our example European format this is a period of one month that will be cyclically applied for the print out and monitoring period of subsequent financial reports 4 15 Decommissioning a defective trunk or external line When the system detects an anomaly in a trunk the trunk can be isolated taken out of service so that it will no longer be selected for an outgoing call until it is repaired l SZ Pressing the SERVICE key then the top of the x key then the TrkOOS key displays 4 34 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set Management from the attendant set Trunk number Le Back The
75. led back or on ordinary hold If there is no attendant reply to a waiting call after a programmable threshold a specially cadenced ringing is sent to the attendant set and followed by display of Waiting calls The screen shows Time out Attendant away To return to operational mode use the ON OFF key see the chapter Attendant set facilities 1 Putting the set into service status Attendant set in the disconnected inactive state The screen shows the status of the group Night Service or Day Service or Forwarding 1 mode or Forwarding 2 mode Regardless of the service displayed the attendant set operation is inhibited Only the command for changing to the active state is available see the chapter Attendant set facilities 1 Putting the set into service status 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set Introduction to the 4035 attendant set 1 7 3 During call processing The system completes the information provided by the labels and at all times displays useful information for call processing 1 7 3 1 Ordinary or consultation call to an internal set The number of the called set is progressively displayed as the digits are dialed After dialing is complete the screen shows the following information from left to right a Called set status Free The internal set is free and automatically placed in RESERVED ATTENDNT CONTROL status Rings The set is r
76. message has been read the user must open the set s mailbox to read it Releas To release the current call and return to the idle position E ko agar te p Press the ze key to display the Disply and Entity labels In all cases pressing the Disply key displays the following Select a list CD FixMsg PrgMsg My Msg Menu Figure 2 7 Outgoing message screen The Disply feature has the same menu items as the Text feature see the 2 11 Text messages 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 2 11 Chapter 2 2 3 4 2 3 4 1 2 3 4 2 2 3 4 3 2 12 Attendant set operation On attendant confirmation the message is immediately displayed on the screen of the called set Note When the called party confirms that he has read the message displayed the attendant set that waits for the reply displays Message has been read Special cases sets forwarding or cannot be reached The set cannot be reached After dialing the directory number of the called user who is programming his set or dialing a number the display shows Unobt user 3456 Co Releas I Ka Press the Releas key to release the current call and return to the idle position The set does not exist If the attendant dials a number which is not recognized by the numbering plan this is considered as an incorrect operation and t
77. n Free user 3456 cat oo l Ring CallBk Text Releas Figure 2 2 Selection screen From this screen the call procedure is the same as for a free internal user call 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 2 3 Chapter 2 Attendant set operation 2 2 3 2 2 4 2 4 Call by programmed key When a key is programmed with a number internal directory LDAP directory external number or speed dialing number see the chapter Management from the attendant set 1 Assigning programmable keys pressing this key displays the selection screen for this user The rest of the operation is the same as for an ordinary call A programmed key may be dedicated to seize of a specific external trunk group The attendant presses this key before dialing the number of the external called party Dial call by name This feature is used to select an internal or external user by name Dial by name can be requested either from the idle state or during a consultation call When the attendant uses the Dial by name feature the system searches the system directory then if the search is unsuccessful a standard LDAP directory if there is one If the attendant wants the LDAP directory can be searched directly Pressing any key on the alphabetical keyboard switches the attendant set to Dial by name mode The attendant can select the called user eithe
78. n release During the routing of an external call to a busy internal set the attendant can put the call in the waiting queue with camp on release When the internal user hangs up the set is not rung but the external call returns on call back to the attendant set The attendant can then route it to the called user Decimal or DTMF calling transparency Calling transparency is used to send additional dialed digits over the line to the remote party This dialing can be decimal rotary pulse or DTMF tone type Cut off or flashing This feature sends a calibrated cut off or flash on the line to call back at the remote end a dialing register or translator before sending dialed digits in transparency mode Temporary suppression of automatic transfer When the Automatic transfer feature has been activated the attendant can make this automatic transfer temporarily inactive For example this allows the attendant to route the incoming call towards an internal set on a more manual basis Forwarding between attendants The attendant is in conversation with a party 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 3 1 Chapter 3 Additional features 3 3 3 2 Status Trnk Grp OnHold Trace Releas mesm m n n n Pressing the SERVICE fixed key activates the associated LCD segment combination mmm SERVICE and displays the following screen Conv party Chain C
79. nd then the Test key displays General test After a short wait all the characters are displayed all the LCDs flash the programmed ringing melody is played through the speaker and the LED lights After a timer the test terminates on its own and the attendant set returns to the idle state 4 5 2 Attendant set identity Pressing the i MENU fixed key and the Set key displays the identity of the attendant set Attendant name Calling number order Le Back 4 10 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 4 5 3 4 5 4 4 5 5 Management from the attendant set Attendant name Is the identification of the attendant set Calling number _ Is the prefix to dial in order to call the attendant set order Is the logical number of the attendant set at management level Pressing the Back key returns to the initial menu Group identification Pressing the i MENU key then the Group key displays the identity of the group to which the attendant set belongs Group order eo Back Group Is the name of the attendant set group order Is the logical number of the attendant set at management level Pressing the Back key is used to return to the initial menu Software version Pressing the i MENU fixed key and then the Releas key displays for example Software version R3 1 o Back The screen displays t
80. ng call see 1 7 3 3 Incoming external call Information messages Depending upon the country information labels may be slightly different TransfAtt The caller has been forwarded by another attendant Transfer The caller is transferred by a user or an attendant OnHold The caller has been put on hold by the attendant ConsitCall Conversation with a caller in consultation call mode Parked The caller was parked Chained The call is a chained return Announce The caller is put on hold after a controlled release 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set NoOutward Forwarded DND Paging AbsMsg Callback Introduction to the 4035 attendant set Private user who cannot be connected to the external network User forwarded to the attendant set Do Not Disturb Paging in progress The user has activated an absence apology message Call in response to a previously validated call back request 1 8 Dialing keypad The dialing keypad has 12 keys 1 to 0 and 1 9 Station speaker and hands free The station speaker is located under the handset and the hands free microphone is located at the bottom front right edge of the set These two features are switched on automatically when the attendant set is used in the hands free mode Note that the speaker can be switched on when the attendant set is used with the handset or headset In either mode of use speaker volume may be adjusted Sele
81. nt set autotest Trunk group reservation key One of the functions of the trunk group reservation fixed key cE is to activate the reservation of trunk groups which have been declared as being reservable and can therefore be placed under attendant control When this key is pressed the following choices are proposed 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 4 3 Chapter 4 Management from the attendant set 4 2 3 4 4 Trunk group reservation mode CED ResOn DODOff SelRes SResOf Automatic reservation Selective reservation reservation cancellation Direct seizure cancellation Service key The different programming features can only be accessed by pressing the SERVICE fixed key when the attendant set is in idle state The different programming operations described in this chapter can be inhibited or locked by a password This password managed at system management is requested during modification of a locked programming administrative operation Pressing the SERVICE fixed key gives the attendant access to the following main menu when all features are authorized in system management Set Mg Charge TrkOOS NBSets Overfl Zo Date Status COS SysDir Thresh lt 2 Pressing on the OD key displays th
82. on Cancel reservation ce ee eee e e eee 4 16 Direct Outward Dialing authorization or inhibition esse ee eee eee e e 4 17 Selective reservation or cancellation cccececeeeeeeeeeeeeeeeeeeenees 4 17 Status change of the attendant group sets 0 4 19 Overflow between attendant groups Mutual Assistance 4 21 Activation cancellation sese ee ee eee e ee eee 4 21 Adjusting the overflow threshold calls to the attendant group 4 21 Declaring a new USEF ccccccccccccccececeeeeeeeeeeeeeeeeeeeeeeeeeeeeeettess 4 22 Assigning a COS to the user cece eect eeeeteeeeeeeeees 4 26 Modifying Speed Dialing numbers see 4 28 CHANGING coon a ee a 4 30 Decommissioning a defective trunk or external line 4 34 D te Time aaa yee ete sake eet oaa aaa eee 4 35 Routing ADIOS ccscvsscsiccczszvedscrenistaataetaserseseranatvewnsverscasataaassbienerpida 4 36 DECT or PWT wireless Set eee 4 37 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 0 5 Alcatel 4035 Attendant set 0 6 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set Chapter 1 Introduction to the 4035 attendant set 1 1 Overview The attendant s main role is to ensure effective routing of incoming calls and when appropriate make external calls to fulfill user requests During operation one or more attendants share the workload up to 50 may be installed in the same system Each atten
83. on mode by pressing the Ring dynamic key Free 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 1 13 Chapter 1 Introduction to the 4035 attendant set 1 7 3 3 1 7 3 4 1 7 3 5 The user has hung up The attendant is in the same situation as a call to a free set see the chapter Attendant set facilities 1 Call to an internal user b Set directory number 9 The name of the user calling you 2 The number of the Public network access COS Class of Service of the user set Incoming external call After answering the call and whenever the attendant is connected to the trunk the following information is displayed from left to right a Trunk status e Conv The system considers the trunk as being connected and in conversation e Free The external user has hung up and the system has received a release signal b The name of the trunk group to which the trunk belongs c The number of the trunk Outgoing external call As soon as the seize prefix is dialed the name of the trunk group is displayed in case of overflow the name displayed is that of the trunk group actually used If no trunk is available the label Trunk is unobtainable is displayed The external number is progressively displayed as the digits are dialed As soon as conversation begins reception of answer signal or first charge unit at the end of the timer the attendant is in the same situation as for an incomi
84. played on the speaker 4 4 2 Programming the ringing cadence lt 7 Pressing the i MENU then C9 and Ring keys displays 1st case the ringing is in normal mode I 1 The ring on the attendant set is programmed in normal mode ringing starts on presentation of a call on the attendant set Normal ringing None Delay Beep Back 4 8 None Used to delete the ring Delay Used to modify the signaling by entering a delay Beep Used to program a beep on call presentation Back Used to return to the initial menu 2nd case the ringing is in delayed mode CD Delayed ringing None Normal Beep Back None Used to delete the ring Normal Used to return to normal mode Beep Used to program a beep on call presentation Back Used to return to the initial menu 33rd case the ringing is in delayed mode with beep 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 4 4 3 Management from the attendant set Co None Delayed ringing with beep Normal Delay Back None Normal Delay Back Used to delete the ring Used to return to normal mode Used to modify the signaling by entering a delay Used to return to the initial menu 4th case the ringing is deleted So No ringing Normal Delay Beep Back Normal Delay Beep Back Used to return to normal mode Used to modify th
85. plays DTMF and exits from the Service feature The attendant dials the additional digits to be sent These digits are displayed on the right of the screen If the number dialed is greater than 10 digits each subsequent digit is displayed in the 10th position Pressing the SERVICE fixed key followed by the DTMF key exits the feature and displays the following screen GP Status Trnk Grp a Q l OnHold Trace Releas 3 7 Decimal transparency Note This feature is not available on an ISDN trunk group The attendant makes an outgoing call by prefix or access code by speed dialing 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 3 7 Chapter 3 Additional features 3 8 by programmed key The remote number sends the call signal Status Trnk Grp OnHold Trace Releas Oe amy Pressing the SERVICE fixed key activates the associated LCD block combination sss SEVICE and displays the following screen Conv party Chain Charge OnHook FwdOp DTMF C mesm mn n n n n E The attendant presses the 7 key to move onto the second screen Conv eo a Rotary Flash TrfOff l L gt ms Pressing the Pulse key displays DTMF and exits from the Service feature The attendant dials the additional digits to be sent These digits are displayed on the
86. pressing the Apply key the attendant validates the programming If the programming is accepted the screen displays 4 24 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set Management from the attendant set Programming accepted Next Back Back Returns to the initial menu Pressing the Modify key is used to enter the directory number of a set whose characteristics are to be modified When the complete number is entered the screen displays Name F Name Per Dcty Extn type ae Name amp F Extn DND Apply Back Name F Name Used to program the name and first name Extn Used to modify the type of set DND Used to put this user in Do Not Disturb mode Back Returns to the initial screen The process is then the same as described for the Create key Pressing the Delete key is used to enter the directory number of a set whose characteristics are to be deleted When the complete number is entered the screen displays Give extension number XXXX Zo Delete Apply On pressing the Apply key the attendant confirms deletion of the set characteristics If the deletion is accepted the screen shows Ge Programming accepted a Q l Next Back La 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 4 25 Chapter 4 Management from the attendant set Back Returns to th
87. r By last name or part of the last name By last name and first name By initials v The attendant selects the called user by name When the first letter of the name is entered D for example the screen displays the following functions D eo Name Init Cancel Name amp F I The attendant can confirm the selection when the second character is displayed or wait and enter additional letters Name To indicate that attendant choice is selection by name or part of the name Init To indicate that selection is by initials Name amp F To indicate that selection is by name and first name The Cancel key is used to cancel the current selection After entering the name of the called user the attendant confirms this choice by pressing the Name key 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set Attendant set operation The system accesses the name table and displays the first name in the list if there is one ay User 3456 ON TN Next Apply Cancel Prev Ovrflw 5 Next To display the next name in the list blank if only one match Cancel To return to the start of the search procedure Prev To display the previous name in the list Ovrflw For immediate search of the user in the LDAP directory instead of the internal directory ON Order Number i e sequence number of the user in the list being searched TN Total Numb
88. rn to the previous screen and modify the search string Cancel To return to the idle position v The attendant selects the called user by initials When the first letter of the initials is entered B for example the following functions are displayed E Name Init Cancel Name amp F l After entering the rest of the called user s initials the attendant confirms this choice by pressing the Init key The system searches through the name table and displays the first name in the list that matches the initials entered User 3456 ON TN eo 1 Next Apply Cancel Prev Ovrflw The procedure is then the same as the procedure for Dial by name via selection of user name see above 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 2 2 5 2 3 2 3 1 2 3 2 Attendant set operation Call by speed dialing The attendant accesses speed dialing by The direct call prefix The access prefix followed by the row of the speed dialing number Pressing a key programmed with a speed dialing number Speed dialing is most often used for external dialing only Dialing numbering is complete when the dialed number has been analyzed by the system and the procedure is then the same for an ordinary call Call to an internal user In the following example the attendant di
89. servation period of the financial report Delete To reset to zero all charging counters Pressing the Set key displays Give extension number Zo Back 4 30 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set Management from the attendant set After entering the directory number of the charged user for example 6632 the display shows the following Give extension number 6632 one Charge Last CallNb Reset Back lt i gt Charge To display the cost charge units since the last reset Last To display the cost charge units of the last user call CallNb To display the number of calls made by this user Reset To reset the counter for this user By pressing the Screen or Filter key the attendant can access the screening criteria used in call detail collection This displays for example lt a Filtered List E NoThre All gt Cost gt Time Back lt ai gt List Tracking of the users contained in this list NoThre No tracking All Tracking of all users gt Cost Filters tracked users according to a call cost threshold gt Time Filters tracked users according to a call duration threshold Note If the OmniPCX is managed in Charge unit rather than Cost then Unit is displayed instead of gt Cost e Pressing the NoThre key changes the
90. ss set to a visitor To recognize have the wireless set use by an external user G Perma Int Vi Perma Int Vi Ext Vi Back Returns to the previous menu e Permanent internal user Pressing the Perma key displays ey Give extension number z Cursor C 9 Apply Rubout Back porion Apply Allows attendant entry of the last name first name and COS of the wireless set afte the directory number for the set has been entered BckSpc To erase the characters displayed Back Returns to the previous menu e Internal visitor This feature is used to assign a wireless set to an external user for a pre defined period Pressing the Int Vi key displays Give extension number Back lt Apply Rubout Cursor position After the number to be assigned to the wireless set has been entered pressing the Apply key displays 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 4 39 Chapter 4 Management from the attendant set Directory name Directory number gt DD MM YY Come Name F Name Categ Expiry Back Name F Name To personalize the wireless set COS or Categ Exp To modify the use expiration date for the wireless set Pressing the Exp key displays Expiry DD MM YY gt xx xx xxxx ERASE Back
91. ssiadcranstavirocnvaceodstinadossiieatenenseticecenens 4 1 4 2 Keys sed e dacesskcvccessccunarsorncsceivactensnataccssnsaddeuanvevoesamlcsdunsabeedtergues 4 2 4 2 1 Information fixed Key co cc ss eee 4 2 4 2 2 Trunk group reservation key sese eee eee ee ee e e eee eee 4 3 4 2 3 Service AUT 4 4 4 3 Choice of language 4 5 4 4 Attendant set ergonomics e 4 6 4 4 1 Ringing Melody Volume level sss sees 4 7 4 4 2 Programming the ringing cadence sss esse see eee eee ee eee eee eee 4 8 4 4 3 Screen adjusting the contrast visibility eee eee e ee eee eee 4 9 4 5 TRS TTT 4 10 4 5 1 LAT OCE SG 1 HEH 4 10 4 5 2 Attendant set identity sees eee eee 4 10 4 5 3 Group identification cc vsas oged c scie sa xro ite eo ees 4 11 4 5 4 Software Version TT 4 11 4 5 5 Installation Sels aieo ea A RE aaa AEE 4 11 4 6 Programming the individual directory e 4 12 4 6 1 Programming a directory key sss see eee ee eee e eee eee 4 13 4 6 2 Changing the content of a directory key sese eee ennn 4 14 0 4 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 4 7 4 7 1 4 7 2 4 8 4 8 1 4 8 2 4 8 3 4 9 4 10 4 10 1 4 10 2 4 11 4 12 4 13 4 14 4 15 4 16 4 17 4 18 Alcatel 4035 Attendant set Assigning programmable keys aaaaanaaaaaeooeeaoaoae eeen 4 14 Programming the programmable keys sss sees e eee e ee eee eee eee 4 14 Changing the content of a key sse eee 4 16 Trunk group reservation sese eee eee eee eee eee 4 16 Reservati
92. tendant connects the user to the multiconference circuit As this user is alone this user will hear the music on hold or corresponding tone v Other participants The conference circuit being still reserved the attendant dials in consultation call mode the number of the following participant and activates this call After the called user has answered the attendant will connect the two users together by pressing the Cfprog key In the same way the attendant adds all the other participants to the conference By pressing the Releas key the attendant disconnects from the multiconference circuit and returns to the idle screen normal service 2 12 3 The conference is in progress The attendant is in conversation with a party This party asks to join the conference v The circuit is not fully busy 2 34 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set Attendant set operation The attendant dials the programmed conference prefix in consultation call mode followed by the access code to reserve the multiconference circuit After code identification the screen displays Example Conv user 3456 62 l Cfprog Entity Releas ame By pressing the Cfprog key the attendant adds this new participant to the programmed conference By pressing the Releas key the attendant disconnects from the multiconference circuit and returns to the idle screen norm
93. ternal user a text message can be sent to the called party see the 2 11 Text messages When the external called party answers the following is displayed example Status Trnk Grp 02 l OnHold Releas Figure 2 11 Conversation screen Status Indicates the status of the selected line Trnk Grp Gives the name of the selected group of lines 02 The number of the line in the group Press OnHold to put the external party on hold Answering Calls Automatic answer This operating mode is used to automatically connect the attendant set to any incoming call or any call that is waiting during call routing If the AUTO key is pressed the segments of the associated LCD block light up and the screen displays Automatic connection mode 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set Attendant set operation The attendant set automatically returns to idle after a time delay or when the VW END fixed key is pressed 2 5 2 Manual answer If the AUTO key is pressed again the segments of the associated LCD block go off and Manual connection mode is displayed The attendant set automatically returns to idle after a time delay or when the vV END fixed key is pressed This operating mode places calls in a waiting queue as they arrive An internal user or public network call is shown on the attendant set by A short cadenced ringing The call
94. tes forwarding order 1 Fwd 2 Activates forwarding order 2 Entity Modifies the entity calls operating mode This label is only displayed if there is at least one entity supervised by the attendant By pressing the Night key the attendant switches the group to Night mode the first line of the display shows Night The attendant set automatically returns to idle after a time delay or when the END fixed key is pressed Normal wait 0 Night Urgent wait 0 The attendant set remains active By pressing the Day key the attendant switches the group to Day mode the first line of the display shows Day 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 4 19 Chapter 4 Management from the attendant set The attendant set automatically returns to idle after a time delay or when the ZX END fixed key is pressed By pressing the Fwd 1 key the attendant switches the group to Forward1 mode the first line of the display shows Forward The attendant set automatically returns to idle after a time delay or when the ZX END fixed key is pressed Normal wait 0 Forwardi Urgent wait 0 By pressing the Fwd 2 key the attendant switches the group to Forward2 mode the first line of the display shows Forward2 The attendant set automatically returns to idle after a time delay or when the ZX END fixed key is pressed Pressing the Entity key displays Enter entity number l
95. ttendant break in intrusion with the break in tone and the central segment of the m mm LCD segment combination flashes Pressing the key again results in exit from break in and restarts the supervision the m m m LCD segment combination is on steady again Once the connection is released the m m m LCD segment combination goes out Note This feature can only be activated in the case of two external calls Trunk Group Supervision This function allows the attendant to monitor the occupation level of a trunk group via a key The segments of the LCD block will be off OOG if there is still at least one trunk free in the trunk group will be on m m if no further trunk is available in the trunk group If there are still trunks free pressing this key corresponds to an ordinary external trunk seizure without numbering of this supervised trunk group O S trunk supervision This function warns the attendant of a trunk malfunction no tone on seizure As soon as the system detects this it lights up the segments of the LCD block of the programmed key 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 3 11 Chapter 3 Additional features 3 10 6 3 10 7 3 12 Pressing this key once or several times displays the number s of the defective termination s The termination can be independent of the trunk group see the chapter Management from the attendant set 2 Decommissioning of a f
96. umbers Allows the other members of the attendant group to define the number of calls waiting before overflow see the 4 10 Overflow between attendant groups Mutual Assistance This is used to manage the routing tables see the gt 4 17 Routing tables This is used to manage the presence of DECT PWT sets see the 4 18 DECT or PWT wireless set 4 3 Choice of language The system administrator selects the display language from the languages available within the system The chosen label must correspond to a language programmed by the administrator in order for the attendant to have access to it After pressing the i MENU fixed key and then the Lang key the screen displays languages from which to choose for example 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 4 5 Chapter 4 Management from the attendant set 4 4 4 6 Select a language Frenc Engi German Span Portug fc m amn amn n Select the language you wish to use on the set from the available options Ifthe K symbol is shown on the right of the display pressing the OS key provides access to additional languages After pressing the key corresponding to the chosen language the screen displays English Apply Cancel Back ass The attendant confirms this choice by pressing the Apply key and the screen becomes Programming accepted l Back ream Press
97. ung following camp on ringing press the dynamic Ring key Conv The user has answered the call This status is also displayed if the user picks up the receiver off hooks before being rung the user hears the music on hold or other hold tone indicating that the set is reserved by the attendant BusyEx The user is on an external call busy level is not indicated Bsylnt The user is on an internal call busy level is not indicated Out of Service or OOS The user set is out of service problem with the set a cable or equipment Unobtainable Called party cannot be reached The called set is already being rung or is on hold or in line lockout or in communication with a user with a call waiting or in programming The gt sign If the number or the name displayed is not the one dialed by the attendant the gt sign indicates the call reached by the set via forwarding or overflow b Set directory or extension number The name of the internal user to which the call has been connected The number of the Public network access COS Class of Service of the user set 1 7 3 2 Answering an internal call After answering the call and whenever the attendant is in communication with the user for example following an outgoing seize the following information is displayed from left to right a Called set status Conv The set is off hook and the attendant is in conversation with the user if not switch to conversati
98. verid CallBk Releas x V Communication release 2 4 External calls When the access prefix has been dialed see the 2 2 Methods for calling a number the display shows Trnk Grp Releas G Trnk Grp is the name of the group of external lines Pressing the Releas key releases the current call and returns the set to the idle position The first digit dialed on the keypad is displayed on the left in place of the name 62 jReseiz BackSp Releas When all the digits of the external number have been dialed the attendant can Confirm to the system that the dialing numbering is complete by pressing the Endial key the label is displayed when the 4th digit is entered Suppress the external call and return to the initial status by pressing the Releas key Press the Reseiz key to reseize the same line and restart external dialing again 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 2 15 Chapter 2 Attendant set operation 2 5 2 5 1 2 16 Press the BckSpc key to delete the last digit entered When the Endial key is pressed the screen changes to Example 918185551234 62 Reseiz BckSpc Releas ssi Figure 2 10 Dialing numbering screen example for North American NPA Note If the attendant is using a digital link Text is displayed and as for an in
99. waiting LED coming on green The new value of the normal waiting calls counter Display of the Next label Normal wait 1 Urgent wait 0 Next Green LED Attendant action is required to take the call pressing the call presentation key flashing LCD block or the Next key 2 5 3 Answering an internal call The display shows Status user repertory cat S l OnHold Entity Releas 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 2 17 Chapter 2 Attendant set operation 2 5 4 2 5 5 2 18 Status Caller set status user Caller name if known to the system phone book Caller directory phone book number if known to the system cat Caller public network access category Class of Service Press the OnHold key to put the caller on hold Answering an external call Status Trnk Grp E28 l OnHold Trace Releas Status Calling trunk status Trnk Grp Caller name if known to the system Trace To launch a call trace request Press the OnHold key to put the caller on hold From this position the attendant can activate a consultation call to another set or release the current call by pressing the Releas key Note For an ISDN call the screen displays call reference call number Co l OnHold Trace Releas
100. yEx user 3456 cat Ring Bargin CallIBk Releas User 3456 is communicating with an external user The attendant can press the Bargin key to interrupt the conversation Both users are informed of attendant presence by an audio signal beep To cancel the barge in press the gg Bargin key Call transfer routing The attendant is in conversation with a user internal or external user Note For an external call handled by the attendant and transferred to an internal set the charge units are charged to the attendant set when it is the last set to be involved in the call in the case of no answer to a transfer for example The screen displays Status Trnk Grp OnHold Trace Releas G The attendant switches to consultation call mode see the 2 7 Consultation call Example Free User Per Dircty EndCCl Ring Transf CallBk Releas x G In this mode the attendant can either directly transfer the call routing without presentation or orally present the call to the second user before transferring it transfer with presentation Automatic transfer The Automatic transfer function is used to route a call to a free user immediately after user dialing without the attendant performing a transfer operation 3EU19875ENAA Ed 02a February 2004 Alcatel 4035 Attendant set 2 10 2 Attendant set operation

Attendant set - Tele-Com

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