2007 VCE VET Business Administration Assessment Report
Contents
1. 24 38 39 1 2 When goods have been returned to the supplier and credit is required Generally this question was not well answered BSBADM305A Create and use database Question 14 Marks 0 1 2 3 4 Average 36 21 20 12 11 1 4 Database items Purpose Table Display data in columns and rows fields and records Query Seek information ask questions on specific items data Form Fill in details Report Formal presentation of data This question was not very well answered Question 15a Marks 0 2 11 Average 5 6 VCE VET Business Administration GA 2 Exam Published 17 March 2008 2007 VICTORIAN CURRICULUM AND ASSESSMENT AUTHORITY Assessment Report Field name Data type Enrolment number Text or number not autonumber First name Text Last name Text Date of birth Date Time Postcode Text Allergies Text or yes no Parent contact telephone number Text Hourly charge Currency This question was not very well answered Again some students appeared to be guessing the answers Question 15b Marks 0 1 2 Average 46 31 23 0 8 Enrolment number because it is unique Very poor responses were given to this question Few students were able to identify the correct field name or explain why it should be used indicating a lack of2. 0 1 2 Average 25 49 26 1 0 Any two of e productivity e profitability e time saving e when dealing with customers you need to be seen to be working efficiently Students responses were satisfactory however the focus was often on self rather than company benefits Question 3b Marks 0 1 2 3 Average 17 41 31 11 1 4 Any three of e seek training discuss with your manager redesign your work station mentoring keep desk clear and tidy Students responses to this question were satisfactory VCE VET Business Administration GA 2 Exam Published 17 March 2008 2007 VICTORIAN CURRICULUM AND ASSESSMENT AUTHORITY Assessment Report BSBCMN305A Organise workplace information Question 4 Marks 0 1 2 3 Average 21 41 26 12 1 3 Any three of e appropriate body language e paraphrasing e networking e protocol e verbal skills e smiling friendly disposition greeting e understanding of empathy with client s point of view Few students were able to identify three appropriate interpersonal skills Question 5 Marks 0 1 2 3 4 5 6 7 8 9 Average 0 0 0 0 0 3 17 39 27 13 7 3 Question 5a Date 1 11 07 1 Time 10 15 a m pan MESSAGE To Chu Leong 1 From Ali Smith 1 Telephone No 9234 5678 1 Details Mobile No Wants to change appointment time 1 Fax No Email addre
3. or not the words were given ron en Stet This question was not well answered It appears most students were not familiar with standard editing symbols VCE VET Business Administration GA 2 Exam Published 17 March 2008 2007 VICTORIAN CURRICULUM AND ASSESSMENT AUTHORITY Assessment Report Question 21 Marks 0 1 2 3 4 Average 11 17 30 24 18 2 2 Any four of e document holders can be used to place documents at a similar level and angle to the computer monitor in order to reduce eye strain improve the lighting as poor lighting may cause eye strain care should be taken to reduce glare from computer screens fluorescent lights that flicker should be replaced as they can cause headaches use a footrest if you cannot place your feet on the floor you may need a footrest as this helps prevent strain on the lower back use a suitable chair that has an adjustable back and chair height e adjust heating cooling to a more comfortable temperature Some students were unable to identify four measures Question 22 Marks 0 1 2 3 Average 4 27 38 31 2 0 Any three of e in case of failure with hard drive and or floppy disk USB e virus e fire e theft e risk management e tampering The majority of students answered this question satisfactorily VCE VET Business Administration GA 2 Exam Published 17 March 2008
4. the answer given is not the only answer that could have been awarded marks BSBCMN302A Organise personal work priorities Question 1 Marks 0 1 Average 24 76 0 8 To record and or prioritise daily tasks Students answered this question well Question 2a Marks 0 1 2 3 4 5 6 Average 1 0 1 4 12 23 58 5 3 VCE VET Business Administration GA 2 Exam VICTORIAN CURRICULUM AND ASSESSMENT AUTHORITY 2008 2007 VICTORIAN CURRICULUM AND ASSESSMENT AUTHORITY Assessment Report High priority Low priority Greet client Enter details of 10 new clients Schedule appointment Print staff roster Telephone photocopier technician Order stationery Students generally responded well to this question Question 2b Marks 0 1 2 Average 12 43 45 1 4 Unforeseen incidents such as e equipment failure power failure material availability constant chatter long breaks no work schedule asked to do something else more urgent by your manager there are a lot of customers to help which slows down the completion of other work Most students responses were satisfactory Question 2c Marks 0 1 2 Average 8 42 50 1 4 Any two of e verbal e written e from clients customers manager supervisor colleagues Most students responses were satisfactory Question 3a Marks
5. understanding of the term primary key BSBCMN306A Produce business documents Question 16a Marks 0 1 2 Average 88 6 6 0 2 Any two of e computer keyboard e scanner e digital camera Question 16b Marks 0 1 2 3 Average 13 8 27 53 2 2 Any three of e user manual e online help e help desk e ask someone in the office Students responses to part a were very poor however most students answered part b well Question 17 Marks 0 1 2 Average 25 48 28 1 0 Any two of e uniqueness relevant keystrokes path name appropriateness organisational policies and procedures that must be followed when naming files Most students were able to identify at least one factor accurately VCE VET Business Administration GA 2 Exam Published 17 March 2008 2007 VICTORIAN CURRICULUM AND ASSESSMENT AUTHORITY Assessment Report Question 18 Marks 0 1 2 3 Average 12 6 24 58 2 3 Any three of e floppy disk USB memory stick CD DVD palm pilot electronic organiser blackberry laptop mobile This question was well answered by the majority of students Question 19a Marks 0 1 2 3 Average 12 6 24 58 2 3 e 1 Inside name and address Name and address of receiver e 2 Salutation Greeting e 3 Body of the letter Body e 4 Complimentary close Close Many studen
6. 2007 VICTORIAN CURRICULUM AND ASSESSMENT AUTHORITY Assessment Report 2007 VCE VET Business Administration GA 2 Written examination GENERAL COMMENTS The 2007 VCE VET Business Administration examination paper was based on a case study and consisted of a range of practical questions that required short answers Students must understand the difference between the instructional words in questions such as list identify describe and explain These terms guide students as to the type of answer required whether a brief answer is sufficient or whether more detail is required Students should not repeat the questions in their answers as this wastes valuable time and space Abbreviations and slang are not acceptable in business communication or in this written business related examination BSBCMN302A Organise personal work priorities and development Students performed well in Question 1 but Questions 2 and 3 were not well answered In Question 3a students responses often focused on self rather than the workplace BSBCMN305A Organise workplace information Students performed well in Question 8 and satisfactorily in Question 5 and 7 In Question 6 some students suggested scanning documents which indicated that they had misread the question In Question 4 students did not demonstrate their understanding of interpersonal skills BSBCMN207A Prepare and process financial business documents Most students perform
7. ed well in Question 11 although in part b some students did not include the notes and coins totals from part a Satisfactory responses were recorded for Questions 10 12a and b and Question 13 However although Questions 12b and 12c were relatively straightforward questions many students did not know the meaning of GST or the rate of GST Poor responses were also provided for Question 9 many students did not know the difference between the petty cash fund and Petty Cash Book BSBADM305A Create and use databases Overall responses to the database questions showed a general lack of knowledge in this area Question 14 in particular was very poorly answered Few students really knew the purpose of the database items listed in Question 14 nor were they able to explain the use of the primary key in Question 15b BSBCMN306A Produce business documents Satisfactory responses were given to Questions 17 18 19e and 22 Question 16a was very poorly answered given that students would use these input devices regularly during their training and for personal use few were able to identify them Very few students accurately identified the letter parts in Question 19a and many students failed to answer Questions 19b d and 19f accurately Responses to Question 16b were slightly better though some students struggled to provide three resources SPECIFIC INFORMATION For each question an outline answer or answers is provided In some cases
8. n page set up prior to printing e to save paper by checking the details before printing This question was satisfactorily answered by most students Question 19f Marks 0 1 2 Average 54 16 30 0 8 19fi Any of e file path and name date 19fii Any of e to identify the file path for easy location to meet organisational requirements for electronic filing to identify the writer writer s identification page number version control Many students responses to both parts of this question were unsatisfactory Question 20 Marks 0 1 2 3 4 Average 26 22 19 18 15 1 7 Dear Member On behalf of The 321 sports gomplex we are writing to let you know of some of the improvements we will be making to our Complex and programs over the next few months D These changes are based on feedback received from you The times that our childcare facilities will be operating will be extended The swimming pool which has undergone extensive renovations over the past few months will be open seven days a week commencing from 1 December The hours of operation will not be changed e Massage sessions will be extended to coverfWednesday an onday evenings from 6 00 9 00 pm Bookings will be essential We look forward to seeing you at the Complex soon Yours sincerely Administration Manager Responses were accepted if the correct symbols were used whether
9. que is post dated VCE VET Business Administration GA 2 Exam Published 17 March 2008 2007 Assessment Report payee details do not match amount of cheque on butt different to that on cheque amount written on cheque does not match the amount in figures there is no signature not crossed Not negotiable no balance figure shown no total no reason given next to For VICTORIAN CURRICULUM AND ASSESSMENT AUTHORITY Satisfactory responses were given by many students although some students did not fully identify the errors For example stating dates rather than dates do not match or the cheque is post dated or stating payee rather than payee details do not match Question 11a Marks 1 2 3 4 Average 3 4 6 86 3 7 Cash Received table Notes Number Total value 100 9 900 00 50 24 1200 00 20 100 2000 00 10 99 990 00 5 164 820 00 Total 5910 00 Coins 2 00 30 60 00 1 00 53 53 00 50 46 23 00 20 140 28 00 10 160 16 00 05 100 5 00 Total 185 00 Students answered this question very well Question 11b Marks 0 2 3 4 5 6 7 8 9 Average 2 2 1 2 7 20 6 12 47 7 3 Deposit for Account at Traders Bank Traders Bank Deposit Branch Middlehill Date 1 November 2007 Date 1 November 2007 NOTES 5910 00 Deposit for credi
10. ss Urgent 1 V Telephoned 1 Please ring 1 f i C Will ring back Caled in Signed 2 Most students responded well to this question Question 5b Email Question 6 Marks 0 1 2 Average 18 63 19 1 0 Hard copy documents should be stored in filing cabinets To ensure that the documents are securely stored the filing cabinets should be locked answers that did not specify this were accepted A further security measure would be to limit restrict access to certain staff members For example information stored in personnel files is not available for all staff to view etc Few students focused on secure storage or mentioned locked filing cabinets Many suggested scanning documents which suggested they had misread the question VCE VET Business Administration GA 2 Exam Published 17 March 2008 2007 VICTORIAN CURRICULUM AND ASSESSMENT AUTHORITY Assessment Report Question 7 Marks 0 1 2 Average 17 32 51 1 4 Any two of e written questionnaires surveys e verbally asking questions e visitors book with a comments section This question was mostly well answered although some students misread the question and provided answers such as telephone and email Question 8a Marks 0 1 2 Average 17 19 64 1 5 e A Policy Manual is the what it describes the rules and regulation e A Procedures Manual is the how how the rules and regula
11. t in Drawer Bank Branch COIN 185 00 cheque account of D Martin Mountain Upper Hill 27 90 The 321 Sports Complex B Ho Traders Sunnydale 2399 95 M Pui People s Treehill 232 49 9195 34 C amp C Leisure Mountain Lower Hill 440 00 PAID IN BY eee untivecllecte Commission No of cheques Teller Proceeds of cheques etc will Name not be available until collected Credit TOTAL 9195 34 A C name in Block Letters THE 321 SPORTS COMPLEX Teller S Smithson me7OS R2 6 One mark was available for each line VCE VET Business Administration GA 2 Exam Published 17 March 2008 2007 Assessment Report VICTORIAN CURRICULUM AND ASSESSMENT AUTHORITY Most students answered this question well although a few students placed the figures in the wrong columns or forgot to include the notes and coins total from part a Question 12a Marks 0 1 2 Average 19 41 41 1 2 Any two of e ABN e GST amount e supplier s name and address e discounts if applicable e invoice number e order number e number of units required supplied e unit price Question 12b c Marks 0 1 2 Average 13 36 51 1 4 Question 12b Goods and Services Tax Question 12c 10 Most students answered all parts of Question 12 well However some students were unable to give the meaning of GST and did not know the percentage for part c Question 13 Marks 0 1 2 Average
12. tions are applied Students responded well to this question Question 8b Marks 0 1 2 Average 22 28 51 1 3 Policy Manual Procedures Manual Health and safety regulations Procedure to evacuate the building in an emergency Most students provided satisfactory examples for either the Policy Manual or the Procedures Manual however the examples given in part b were sometimes not consistent with the explanation given in part a BSBCMN207A Prepare and process financial business documents Question 9a Marks 0 1 2 Average 36 41 24 0 9 Both of e to pay for small purchases e to use when payment by cheque EFT or bank transfer is inappropriate Question 9b Marks 0 1 2 3 Average 22 35 31 11 1 3 Any three of e to record details of the cash placed into the fund e to record details of the cash withdrawn from the fund e needed by the accountant to prepare accounts for the business e provides a record of individual categories of expenses for example stationery taxi fares etc Some students who identified the difference between the Petty Cash Book and the petty cash fund answered both parts of Question 9 well Other students had difficulty answering part b Question 10 Marks 0 1 2 3 4 5 6 Average 1 5 4 10 17 29 34 4 6 Any six of e dates do not match che
13. ts do not know the correct terminology for the parts of a standard business letter Question 19b c Marks 0 1 2 3 Average 58 22 13 6 0 7 Question 19b A mail merge document is a document which comprises a master main document which when combined with a database containing the variables for example various addresses enables the same document to go to more than one person Some students attempted an answer but few were able to adequately explain the term Question 19c Portrait Generally this part was not well answered Question 19d Marks 0 1 2 Average 49 27 24 0 8 Spell checking is an electronic function which when selected checks the spelling of words but does not distinguish between words incorrectly used for example their and there Proofreading is a physical activity which requires the reader to read through the document to check spelling grammar layout and appropriateness of content Most students did not read the question carefully and very few students differentiated between the computer process and the manual process involved Question 19e Marks 0 1 2 Average 8 53 39 1 3 VCE VET Business Administration GA 2 Exam Published 17 March 2008 2007 Assessment Report Any two of VICTORIAN CURRICULUM AND ASSESSMENT AUTHORITY e to check the layout presentation of the document for example alter margins orientatio
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