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L-Series Ethernet Virtual Desktop with vSpace Server™

1. It is now time to connect the remaining devices Once the devices are connected the administrator can perform a firmware update on all of them simultaneously by selecting the group and initiating a firmware update as outlined in Step 3 Once the devices have completed their firmware update the administrator can then apply the first device s Configuration Profile to the remaining group in one step by again right clicking on the group and selecting Apply Configuration Profile as described in 6 14 Applying Profiles of this guide Page 95 of 95
2. Search and update from the local subnet Search and update from an FTP directory Update from a specified firmware file on an FTP server FTP URL User name Password Confirm Manual Update Update Now Click to update the firmware now Automatic Update Automatically download and install the latest firmware every time the device powers up To push a new firmware version use the NC Console application Launch the NC Console application directly from the Start menu Start All Programs NComputing vSpace Server NC Console Once in the console navigate to Terminals gt L series and locate the desired L300 device in the right hand pane Right click this device select Update Firmware and follow the onscreen prompts to initiate the firmware update Once the firmware update has completed the device will automatically restart For more information on updating device firmware remotely from the host consult the vSpace Management Console Guide located in the second half of this manual Page 43 of 95 NComputing Returning to the Server Selection Screen Once a client has connected to a host you can return to the Server Selection screen by simply logging out of the device s current desktop session using the Start bar within the OS L300 Multimedia Acceleration The L300 will display full screen streaming video and multi media applications across multiple user sessions and is optimized to do so using NComputi
3. lt Bax net gt canei Page 18 of 95 F d N compu ung ii NComputing L Series User Manual rev 05 07 12 d Offline Registration In the case of Offline Registration follow the instructions below If you have completed the online registration section skip to Using the access device e fyou don t have standard Internet connectivity you can use standard email to register your vSpace Server software and L series access devices e To use offline registration select the Register option and click Next r GY License wizard Type of Registration Please select required action Computing Register vSpace server software Get additional licenses Continue offline registration lt Bak net gt __concel_ e At the Customer Data screen if the data fields are not already populated enter the registered user s relevant information Each field in this window must be filled in Once you ve entered all the data click the Next button e The registration wizard will then show you a list of all unregistered L series access devices that are currently connected to this vSpace Server host and can now be registered e Onthe next screen you then select the Create off line registration file option and click Next z WW License wizard Registration Type Online or create offline registration file Computing Register online using your internet conne
4. OARACKO3 CARACKO4 OARACKOS OARACKOS OCARACKO7 From this interface devices can be added to a group which can be given a name befitting the nature of your deployment Once created groups can be selected from the L series section of the console for easy configuration as shown below l x NComputing vSpace Management Console File View Ow Y z N NComputing vSpace Profiles Terminals Classroom one J E L Series L Series L Series devices in the 192 168 10 1 24 range Cerere eeen Setter ations Seer sire oree aur 3 Qi am 2 Sere Modify Group a space Remove Group 10 test10 Session 29 Registered Session started 1 04 07 K test Session 22 Registered Session started 1 04 07 ie Apply Configuration Profile Od testa Session 23 Registered Session started 104 07 10407 Store Configuration Profile KoF test7 Session 20 Registered Session started 1 04 07 10407 a RG teste Session 15 Registered Session started 1 04 07 10407 Reset Group Devices 05 test5 Session 19 Registered Session started 1 04 07 10407 Update Device Fi Te a04 test4 Session 17 Registered Session started 1 04 07 10407 KOS test3 Session 13 Registered Session started 1 04 07 10407 QARACKO2 test Session 3 Registered Session started 1 04 07 10407 my QARACKO1 testi session 12 Registered Session started 1 04 07 10407 Page 78 of 95 NComputing 6 3 Information Tab The Information
5. Save Cancel Page 41 of 95 NComputing Device Setup The Password Tab The Password tab allows the user to enable or disable the device s firmware password If set the device will prompt for the password anytime a user attempts to access the Device Setup screen or tries to cancel an automatic connection It is recommended that this password be set before deployment to prevent tampering by unauthorized users NComputing Connection Settings Manage Groups Login Settings Network Password Update No password for Device Setup Require password to enter Device Setup password cannot be recovered Password Confirm password Page 42 of 95 NComputing Device Setup The Update Tab The Update tab allows the user to select from multiple ways to update the device firmware from a vSpace Server host on the network using several methods e Search and update from the local subnet This setting instructs the terminal to look for any vSpace server in its subnet with updated firmware e Search and update from an FTP directory This setting instructs the terminal to search for updated firmware from an FTP directory e Update from a specified firmware file on an FTP server This setting allows you to direct the terminal to a specific FTP server for an update includes fields for FTP server login NComputing Connection Settings Manage Groups Login Settings Network Password Update Update Method
6. This option instructs the device to search for updated firmware within the local area network it resides in This option instructs the device to search for updated firmware at a specific FTP location Enter the full path of a specific firmware file to force the device to use that specific file which allows for downgrading if needed Enter the path of a folder that contains multiple firmware versions and a firmware index file to instruct the device to use the most recent firmware version available according to the index file For more information on firmware updates via FTP visit http www ncomputing com kb Using FTP to update L300 Firmware 308 html These fields allow you to enter the URL user name and password for the FTP server you wish to use if required NComputing EE E E E 6 10 Search Settings and Columns The Search Settings and Columns features in the upper right side of the L and M series sections provide additional tools for locating sorting and displaying device information NComputing vSpace Management Console n i a See Oj x File View Ow Y NComputing vSpace amp License Information A System Settings tP USB Assignment L Series devices in the LAN es 2 F Al devices eeso cous 2 Terminals aia 3 techsign Session started 1 03 Remote vSpace Servers E rdemers4300 E mfloth4300 L Series Device Search Settings 5 Ree x Broadcast sear
7. w License wizard Summary Summary of registration data and tasks to be performed Computing Following data will be sent to NComputing registration server using your internet connection 1 Register customer data Name Customer Company Company Country United States of America Address 123 Main St City City State Province State 12345 Email email company com Phone 123 456 1234 Reseller Dealer Reseller Type of use Other 2 Register vSpace server software et ST ee e You will see a screen showing the progress of the registration and when your registration is complete you will see the Registration results screen Be sure to click the check box for the Register future L series devices in the background option if you want vSpace Server to automatically register any unregistered L series access devices that connect to this system in the future Use of this background registration feature requires standard Internet connectivity Page 17 of 95 a NComputing NComputing L Series User Manual rev 05 07 12 j Activating online Activating serial numbers Computing Registration results The result page shows the passed or failed serial numbers Computing 1 Registered customer data 2 vSpace software was activated with SN LBR2 G 11010138231 goceccecccscescoccecocsceccseeccscocceeccescescecccecesscecseecsescesceccesccsseccsecssscecseescescssseey
8. Aigai Fg Loans intormation System uptime 19 hours 34 minutes By System Settings Main Station AutoLogon a Sa USB Device Assignment s ap Delay until shutdown seconds 8 Hardware settings LAN local aa send sa between stations Disable Console in Context Menu Prevent access of the USB storage devices to the attached terminal Remote Yiew Control allowed Clean up disconnected sessions not in use Support WTSAPI32 Interface Disable background bitmaps under Windows XP Do not display last user name UTMA UTS4 USB port support Administrator Password Autologon on the Host Station Background hardware activation Disabled video streaming support Yes Accelerate Flash Globally Yes JPG Compression ratio 5 95 75 e Maximum number of stations incl Host Displays the maximum number of sessions the vSpace software is configured to support This number includes the host PC This setting is read only e Current number of sessions Displays the number of active sessions This setting Is read only e This machine Displays the name of the host PC This setting is read only e This user Displays the currently logged in user s username This setting is read only e System uptime Displays how long the host computer has been logged on This setting is read only e Main Station AutoLogon Displays whether or not the host PC is set to automatically logon at boot up e Delay until shutdown seconds Displays the default amo
9. ON eeen EO EET 44 Tr bleshootinge amp error MSS SAS Ss erensia n EAEE 45 OS N a E E A E E E E A 48 PA E E E E E E ec a eoeeaee aoyeaerse eae 50 Page 4 of 95 NComputing NComputing vSpace Server 4 Management Console Guide sssssessesesreresrreesrrresereresrrresrreresrrreserereseerese 52 Software SCENIC S local seere rE E OE E E E E SEEE EE 53 SS o E E E E T E E E E E E E EE E 53 IOV IA CVO EN S Seting Seesen carare E AEE E A EAEE EEEE ENEE ENE 55 USB Device AssignmMeEnt S secrssinsisrrinsesrresinensnon nuir oan anann ENEN ENEE NATAN NAEK ENNEA RENEE N a a 58 OT OM US Settings LAN arts acest N AE 60 Hardware Settings IAIN IOCAl l esinaine st aen bcos osnstaietinpesaadunia vane raunecoasganaoetinnna 60 NComputing vSpace Server 6 Management Console Guide cccccccssseccccesscceceesececeesececceescceesesecesseneess 64 TANEN DA meen Re er E ere eee 64 1 2 Registering V i sera an ranma anne aE 64 1 3 Connecting Your Devices ccccesccsecesecescccseceseccseceseccsecceccsecsseeteeteetaeeseetaeetseeseesseesesseetsaesseetes 64 2O NCOMPUUNE vis 6 ol sas E A EA er re 65 PE E oye Vole ace 872 161 E E E E E nee EE A OC ee A eee 65 AL LICENCIM MU VO sere sige saves oe seer ses vss ns ses onan eee as aussie este see 66 Ped SY SECU Se UEIGIS S COMM O I sean tects arict ces rtuatreeipeatin A 67 2 4 System Settings L Series M seriesS icc nsraticececascaadersnssucerstanepagwicadiddtucvnpasanisedewssanpers
10. WAN se 12 hit mler I Enable automatic login Domain PO User techsupport is Password eeeeceee Kiosk mode no desktop Program LT Browse Folder P a Apply E Cancel M Series M300 Device Settings Video Resolution Sleep if idle for Baxi Dms Automatic login settings Enable autologin w Station 1 W Station 2 W Station 3 ve passen eee O e Enable kiosk mode _ Station 1 _ Station 2 Station 3 resem C aroro C parore C aone Page 82 of 95 NComputing Screen Resolution Vertical Refresh Rate Sleep If Idle For Enable Automatic Login Kiosk Mode Program Folder Page 83 of 95 Sets the screen resolution and color depth to be used by the device once it connects to a host Note that for the M series all three clients in an M series kit share the same resolution and color depth settings Sets the vertical refresh rate in Hz to be used by the device Instructs the device how long to wait before turning off its video signal thereby allowing the monitor to enter its built in screen saver mode Instructs the device to use a specific user name and password when it connects to a host When enabled the credentials will be entered automatically allowing for a swift login Specify the user credentials in the fields below this option Instructs the device to immediately launch a specif
11. a simple update Page 30 of 95 NComputing Using Your L130 and L230 Access Devices The available connection list shows the vSpace hosts to which the device can connect Select a host from the list and click on the Connect button to start The Refresh button refreshes the available connection list computing Lonnect Opbons The Options Menu The Options button brings up a menu where you can view and change the access device s settings seue Reset wo C Cos Within the Options screen the Reset button resets the access device The Info button brings up a window to view the following information about the access device Version the version of firmware running on the access device Build The build number of the firmware running on the access device Date The date of the firmware running on the access device Device Model The model number of the access device Loaded Schema Version The schema version running on the access device IP Address The IP address the access device is configured to use Gateway The IP gateway the access device is configured to use MAC Address The MAC address of the access device Serial Number The serial number of the access device Alias The alias of the access device defined using the vSpace admin console Loaded from How the access device loaded its latest firmware update Page 31 of 95 e NComputing NComputing L Series User Manual rev 05 07
12. and Language Device ID 120 Boot Server ver xppro kor com12 Member of Groups Network Settings IP ddress 192 168 0 92 D IP Type dynamic Static IP 192 168 0 113 Gateway IP 192 168 0 1 MAC OOOFE0181133 Password Settings Admin Password Disabled ga Print Language Language English Enable USB on this device Connec tion vii lt gt The settings you can change are all the same settings you can change when you use the Options window on the access device itself See the access device setup section for details on these settings Note There are four settings you can change in the Device Properties window that you can t change in the access device s Options window e One is the device s name You can configure it on the management console by clicking on the Connection Settings button e The second is the access device s group membership You can add the access device to a group or multiple groups by clicking the Member of Groups button and adding the groups to the list e The third is enabling and disabling USB on the selected device In the Device Properties window there is a checkbox labeled Enable USB on this device e The fourth is the Auto Connect feature It is available under the Connection Settings button in device configuration This feature enables configuring the access device to automatically connect using a specific profile when it is restarted or logged off You can pri
13. are highlighted with a light red background Name Customer Company Company Country United States of America mm Address 123 Main St Page 16 of 95 e On the Registration Type screen select Register online using your Internet connection and click Next Note If you use a Proxy Server for internet connectivity enter the Proxy connection data here i License wizard Registration Type Online or create offline registration file Computing Register online using your internet connection C Create offline registration file Use tunnel connection through local HTTPS proxy server Enter proxy server IP address Enter proxy server port number lt Back net gt J conei e The registration wizard will then show you a list of all unregistered L series access devices that are currently connected to this vSpace Server host that can now be registered e Before the registration wizard communicates with the registration server you will see a Summary screen showing all user information that will be registered with the vSpace Server software Also any connected but unregistered L series access devices will be listed for registration If all the information is correct click the Register button to initiate the registration or click Back if you wish to change any of the information
14. end user Q If a customer wants to publish video content optimized for the L300 what format is best A Original content up to standard DVD resolution D1 720x480 will have the best playback experience Content may be encoded in many codecs but if being distributed over the web high compression H 264 or MPEG4 delivers small file sizes but if size is not an issue lower compression formats such as MPEG2 require less processing on the server Please create a test clip in one of the supported formats mentioned in the Multimedia section and test it on your intended video player Q The accelerated multimedia feature of the L800 sounds like simple multimedia redirection How is this different A Multimedia redirection found in terminal server products from Microsoft or Citrix simply send the entire media file over the network to be played by the client This means that the client must have a full media player software stack and the necessary codecs to decode those files This means that to achieve the same quality of video as the L300 a thin client must be 2 3X more expensive and require painful management of the local software stack to constantly ensure that codecs are loaded Typically this means the device needs to be similar to a full PC Q Am required to connect both the USB and Ethernet cables from each of the smaller access devices to the larger device A If you require USB 2 0 functionality you will need to connect a USB A B ca
15. ene ane a oe en er er ae emer 88 CATAE POTOSI 89 CAAD P ONES eei ene ao ee ene ere eee ree 90 FAO TRIM OLS VSD ACS SONY ONS eese aO 91 7 1 Enabling Remote Console Support cccccccssecccceseccecesececeeececceececseeseceseueceseunecesseneceesausecetseneess 91 7 4 Remote Console Features eisrean ern sotto ns eases ooienaati aso aaeneeneannaeneesteenss 92 OO TA 1S oss cee crs cs tne ce geste cass te eset cosmo eed stares asco ean nne dt peseteeee nan etansine cesenamneeenes 93 8 1 Helpdesk Tasks Remote Viewing and Controlling a Device Session ccceeseeeessceeesseeeceeeeeeeeens 93 8 2 Maintenance Tasks Performing a Firmware Update on an Active Device cccccesecceeeeseeeeeeeeees 94 8 3 Deployment Tasks Installing and Configuring a new Computer Lab cccceeeccccssseceeeeseeeeeeneees 95 Page 5 of 95 NComputing Safety Information Refer to the following to prevent any physical injury or loss of assets caused by damage to the product A user must read this User Manual carefully before use and properly follow the instructions e Make sure that the place of installation is not too hot above 35 C too cold below 0 C or too wet above 85 relative humidity e Avoid any severe impacts to the product e Make sure that the product is not exposed to direct sunlight or any hot machinery e Please keep the product away from any items which have strong magnetic properties e Do not disassemble repair
16. iii Configuration Backup Opera 3 Task Scheduler test80 NComputing QA User a tuk finik Certificate Ser __ 2j xi oo Windows Firewall with Adve 2 test81 QA User More Actions F ay Windows Firewall with Adve cryptographic De Select this object type GA Services test82 NComputing QA User Services distributed CC it WMI Control test83 NComputing QA User aj WMI Control Event Log Rez Users or Bult n secumty principals Object Types Local Users and Groups test84 NComputing QA User E d amp Local Users and Groups E Guests Ma From ihis locnion Cam Users test85 NComputing QA User E Users IIs USRS 0 o PR E Gro test86 NComputing QA User _ Groups B Network Confi 3 Storage test87 NComputing QA User 7 8 Storage Ge Performance L Enter the object names to select examples test88 NComputing QA User A Performance veryone Chuck Vian test89 NComputing QA User amp Power Users test9 NComputing QA User E Print Operator test90 NComputing QA User test91 NComputing QA User test92 NComputing QA User test93 NComputing QA User Ge TS Web Acces test94 NComputing QA User 7 J east ane ed he Add Remove is nt ellnctive urd Ove eee us the test96 NComputing QA User test97 NComputing QA User test98 NComputing QA User test99 NComputing QA User 9 4 gt 4 gt Creates a new Local User account _ 1 7 4 Select Groups from the left navigation tree and double click on Remote Desktop Us
17. inaral Nick C4 v a mm b File name activation Save as type Activation File Out as TXT txt a Hide Folders e Before the registration wizard writes the data file you will get a Summary screen showing all user information that will be written to the data file Also any connected but unregistered L series access devices will be listed for registration e Ifthe information is correct click the Register button or click Back if you wish to change any of the information e Next email the created txt file to registration ncomputing com Alternately you can copy the txt file to another PC if necessary to send the email It should normally take only one or two minutes to receive the vSpace Server license file by returned email If you do not see the file in your e mail Inbox be sure to check your email filter to ensure that the message was not flagged as Junk or SPAM mail When you receive the license file save it in a convenient disk location and restart the Registration Wizard Select the Complete offline registration by using activation file or Continue offline registration option and click Next and navigate to the disk directory where you have stored the returned license activation file Page 20 of 95 NComputing i B License wizard Activation via File Email Please turn on the devices which were active during the creation of t
18. information Click OK to save changes and return to the main screen When your L300 device is connected to the network the LNK light indicating Ethernet link on the L300 front panel should be on and you should see that the Ethernet activity light ACT also blinks when there is active Ethernet traffic to from the device Installation with monitor mount The L300 device comes with a mounting plate and two mounting screws which can be secured to a monitor via 75mm or 100mm VESA compliant mounting holes The L300 device then attaches to the mounting plate resulting in a zero footprint workstation In general we recommend using the top two mounting holes on the monitor to give maximum cable access space Note The L300 product also comes with a Kensington security lock interface for additional theft protection Page 29 of 95 NComputing L300 Firmware Update It is always recommended to use the latest available version of firmware on your L300 device Each installation of vSpace Server includes the latest firmware so no additional downloads are necessary to complete this process See the Device Setup The Update Tab section of this manual for firmware update instructions Important Please ensure that you have updated to the latest vSpace Server software and device firmware and registered your system before contacting technical support with a problem Many common issues can be resolved with
19. or rebuild the product e Please properly route all cables and power cords to avoid a tripping hazard An electric shock fire damage to the product or physical injury may occur as a result of tripping over the cable Regulatory Compliance FCC Information This equipment has been tested and found to comply with the limits for a class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try and correct the interference by one or the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment to a power outlet on a circuit different from which the receiver is connected e Consult your dealer or an experienced radio TV technician for help Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipme
20. tab provides basic information on a selected device including its network address and serial number This tab also allows you to rename the device to facilitate identification Serial Number IP Address 192 168 1 68 Firmware Version 1 04 01 Please update firmware Schema ID 3 Apply a Cancel Device Name Device ID Serial Number MAC Address IP Address Firmware Version Schema ID Page 79 of 95 Displays the designated device name This can be edited as desired The Model ID of the selected device L300 s have a Device ID of 300 The serial number of the selected device The MAC address of the selected device The current IP address of the selected device Displays the currently loaded firmware version of the selected device In this example the device firmware is out of date as indicated by the text Please update firmware Miscellaneous build information for NComputing internal use only NComputing 6 4 Connections Tab The Connections tab provides several host configuration options that determine how the device finds and then connects to available hosts From here you can set the device to automatically detect available servers or instruct the device to connect to specific predetermined hosts or groups of hosts L Series L300 Device Settings l X N Information Connections Server groups fl Login 2s Network Pa Atleast one connection option mus
21. the same network To view a session s screen select the session and click on the View Station button When viewing a session s screen you may select whether or not to control the mouse and keyboard remotely and whether or not to allow the user to control the mouse and keyboard To see and change these settings right click on the title bar of the session view to bring up a menu There are two settings Controlled by TS Admin and User Input Allowed To stop a session select the session and click on the Stop Station button Information amp Settings m UTMA UTSA Settings File Action View Help t Ea E EX C UTMA UTSA Settings Name Sy Software Settings local tak Sessions Ka System Settings Product Information P Serial Numbers License information Ra System Settings H USB Device Assignments Eda Hardware settings LAN local The Product Information tree item shows information about the host s vSpace software Page 55 of 95 NComputing im UTMA UTSA Settings Fie Action Yiew Help ca za a B 4 UTMA UTSA Settings 8 Software Settings local B pE Sessions Rc Session 01 S Information amp Settings S Product Information License information Sa System Settings H USB Device Assignments A Hardware settings LAN local Name Product Name Build Date Version String vendor Name Home Page Technical Support Copyright value NCom
22. the server and add RDS CALs Other hosts in your environment can then point to this license server For Windows MultiPoint Server the licensing server component is pre installed and you can simply use the MultiPoint Manager application to enter in your WMS CALs instead of using the Remote Desktop Licensing Manager which does not accept WMS CALs For further details on setting up the license server and installing CALs please refer to your respective operating system documentation For More information on Windows licensing requirements please visit www ncomputing com mslicensing Page 24 of 95 NComputing L130 and L230 Device Setup Before After The access device must be connected via Ethernet to the host PC This can be done using an Ethernet switch a router or some other network connection method Network connection If the network is configured to use DHCP to get dynamic IP addresses you can set up the access device to use it Turn on the access devices and once you see the main screen select the Options button and then select the Setup button Page 25 of 95 a NComputing NComputing L Series User Manual rev 05 07 12 G computing atona ots In the Network tab select whether to use a dynamic IP address or a static IP address If you choose to use a dynamic IP address click on the Save button 192 108 000 010 FACA OODFEDISD40A If you choose to use a static IP
23. used The Pointer Id field shows what type of pointer interface is used Jie 8 Network UTMA UTSA Settings File Action View Help e 88 2 ap CI UTMA UTSA Settings Local Users and Groups Local Local Computer Policy 3 Software Settings local Application loaded Information i Station name Session 01 Da Sessions Logged in user user2 F Session 01 Default user user2 Session 02 Status Running A Session 03 Established but disconnect Information amp Settings Sa USB Device Assignment s D Software Settings LAN S Hardware Settings LAN local Terminal Client connection via TCP IP Terminal Client connection PS 2 device Pointer Id PS 2 device Page 54 of 95 NComputing In the toolbar there are three buttons Send Message View Station and Stop Station Note The View Station button may not be present if this function is disabled The View Station button is not present when you select the session that you are currently using To send a message to a session select the session and click on the Send Message button in the toolbar The Broadcast tab allows you to select an access device to send the message to a From entry and a message The access device must be connected to the same host PC The Network Broadcast tab allows you to send a message to an access device that is connected to the same host PC or a different host PC on
24. when it is on the same subnet as the host PC Q can t download any vSpace Server software updates A Make sure that the software is registered and the correct TCP IP ports are open see Product Registration section Page 50 of 95 NComputing Q Why does a warning message appear when install the vSpace Server software A Windows provides a firewall that displays a security warning message when a new network port is used see below If you click the Keep Blocking button you will not be able to find NComputing servers If you select the Unlock button the port will be open unless you block it manually If you select the Ask Me Later button the port will be open temporarily and the security message will continue to appear whenever the port is accessed Q Can the product support 100Mbps or 1Gbps A The L300 will accept a 1Gbps connection but the device itself does not benefit from bandwidth which exceeds its average usage typically under 10 Mbps Q What is transcoding A Transcoding is the process of converting media formats from one type to another This is a common technique used when wanting to optimize video for a given player or device For instance you may transcode some video to play on a mobile phone vSpace Server has an efficient transcoding engine that converts video into a stream that can be locally decoded and displayed on the L300 device in real time completely transparent to the
25. 0 days 0 hours 6 minutes 57 seconds e M series Main Station AutoLogon ee i NComputing vSpace Servers _ Enable AutoLogon Password Disconnected session deanup timeout 5s minutes 0 means no timeout Send message policy Full Broadcast Start NC Console from NC Tray Display desktop wallpapers Display last user name Ask user s permission to view session V Apply Computer Name The system name of the vSpace host Displays the length of time the host has been running without interruption System Uptime i y P Reboots and shut downs will reset this counter Enabling this feature with a valid user name and password will cause the host to Main Station i Ato LOEON automatically log in to Windows when it boots Otherwise a user will need to 6 manually enter a user name and password each time the host starts up Disconnected This value determines how long the host will wait before closing a user session Session Cleanup after its device disconnects A larger value provides a longer grace period during Timeout which users can re connect their device without losing progress This setting controls the NC Message feature which allows devices to send Send Message messages to each other Full allows users to send messages to all connected Policy devices Point to point restricts messages to a single target device Disabled turns this functionality off entirely Page 67 of 95 N
26. 12 UTMA Info The Close button closes the options menu The Setup Menu Within the Options screen the Setup button brings up a set of tabs for viewing and changing the access device settings Note that this is an optional step to be used for more control of the device UTMA Setup The Save button saves all the changes made in the tabs and closes the window This brings the user back to the host computer list The Cancel button discards all the changes made in the tabs and closes the window This brings the user back to the host computer list The Network Tab The Network tab contains settings for network connectivity If you plan to use a static IP configuration click on the Use Static IP Address radio button to set an IP address and gateway address for the access device to use Otherwise click on the Get Dynamic IP Address radio button to configure the access device to use DHCP to get its IP address Note the MAC address is shown here for reference only and cannot be edited Page 32 of 95 e NComputing NComputing L Series User Manual rev 05 07 12 The Options Tab The Options tab contains settings for host PC connections The Server Connection List is a list of three connection profiles There is a check mark to the right of each profile that is enabled Select a profile and click on the Edit button to view and change its settings Select a profile and cl
27. 309 html http www ncomputing com kb NComputin Once they have connected and received a session you should register and update your device firmware 6 1 L seriesUpdate Tab as soon as possible Page 64 of 95 NComputing NComputing L Series User Manual rev 05 07 12 2 0 NComputing vSpace 2 1 vSpace Information Launch the vSpace Management Console by navigating from the Windows Start button to NComputing vSpace and then click on NC Console Once the console launches left click on the NComputing vSpace section of the left navigation tree to display information on the current vSpace build installed on your host The vSpace Information screen provides the following information NComputing vSpace Management Console l i oj x Ow 9 NComputing vSpace 7 R License Information 7 Space Teta i l System Settings z _ Profiles 2 Sessions Es Devices i 3 eS a Product Name NComputing vSpace Fa s Build Date 03 17 2012 5 w NComputing vSpace Servers enn Se Product Name Build Date Version Copyright Home Page Technical Support NC Console Version Available L300 M300 Firmware Copyright Copyright 2009 2011 by NComputing Inc Home Page http www ncomputing com Technical Support http www ncomputi m support NC Console Version Available L300 Firmware Available M300 Firmware The product name of the current NComputing software installed on the host T
28. 5 07 12 Connection was closed Message Connection was closed but your data is not lost and application is still running on the server Please connect to the terminal server later This message appears when the connection stops due to abnormalities occurring on the host PC or network equipment e Check the Host PC or the network equipment when this message appears and restart the Host PC and access device Unless the Host PC is rebooted existing data in the Host PC may be used as Is e Check to see if the host PC is overloaded or experiencing stability issues e Check to see if the network traffic is overloaded There is a feature in the vSpace Server software that keeps disconnected sessions running and available If the user reconnects while a disconnected session for that username is present the software will connect the disconnected session to the new session The user will see the desktop as it was when the disconnection occurred The administrator can configure the software to keep disconnected sessions running and available indefinitely or to close them automatically after being disconnected for a specified period of time The setting is in the administrative console s system settings and is called Clean up disconnected sessions not in use TS ERROR Stations Limit Exceeded When an access device attempts to connect to the host PC and the number of allowed connections is exceeded this message appears e Chec
29. 92 168 0 1 000FE017E3AE hated tele e ee eal ated teen AAA ad ADA A Print List of UTMAJUTSA view station screen ga devices only if connected to this computer When you select the UTMA UTSA Devices tree item there is a table in the right side of the window that contains information about each access device There is a very wide variety of information available for each access device Clicking on the Columns button enables you to select what columns are displayed You can select a preconfigured group of columns or you can click on the Advancea button to select individual columns to display Select Columns Select group of columns to show Device Informations Firmware Network Settings Password Settings Language Connection Select Columns Columns Cancel 0K Columns IP Address Admin Password Language Connection Status Server IP Address Computer Name User Name Session Name Cancel Double clicking on an entry in the table brings up the Device Properties window that shows a list of properties and buttons for changing the device s settings Page 61 of 95 NComputing _UTMAJUTSA Device Overview Device Informations Device Name Device No 000FE019140F Change Device Status aiting for connection Dan ecic Serial No 1524416 Settings Firmware w Network Version 5 4 t5 Settings Build Number 10198 Setup Password Schema ID 71 t pl
30. Computing NComputing L Series Upar Manual rev 05 Start NC Console This setting determines whether the NC Console can be opened from the NC Tray from NC Tray icon in the task bar Display Desktop Enabling this feature will allow device users to select and display custom Desktop Wallpapers Backgrounds within their Windows sessions Display Last User Enabling this feature will auto populate the user name of the last user to log in Name when a new user attempts to log in to Windows Ask User s Permission to View Session Enabling this feature will prompt the target user session for permission if someone attempts to view their session through the NC Console 2 4 System Settings L Series M series The L Series M series tab provides access to settings that control video streaming USB support and remote console support among other features NComputing vSpace Management Console ioj x Fie Action Ow Y E N NComputing vSpace R License Information System Settings essions Video Streaming Support E BJ Devices v L series Video streaming support v SF m series Video Quality 5 95 M 75 ee w NComputing vSpace Servers USB Support USB support for L series M series devices Y Register future devices in the background Remote Console Support Enable remote console on this server Remote console password The L series M series t
31. LIBUSBIP ETHTOOL UCLIBC QT and BUSYBOX Further for at least three 3 years from the date of distribution of the applicable product or software we will give to anyone who contacts us at gplcoderequest ncomputing com for a charge of no more than our cost of physically performing source code distribution a machine readable copy of the complete corresponding source code for the version of the software that we distributed to you For additional information refer to this page on the NComputing website www ncomputing com gplcodedownload Page 9 of 95 NComputing Product Overview The NComputing L series access devices with vSpace desktop virtualization software dramatically cut your computing costs by enabling multiple users to share a single PC server or virtual machine Each user gets their own virtual desktop with a rich multimedia computing experience that is practically indistinguishable from running on a full PC Best of all IT staff and end users do not need special training because this end to end solution is easy to manage and is compatible with standard desktop applications Network Host System End User Environment L series Models This user manual covers three distinct L series products the L130 L230 and L300 The entry level L130 provides all of the basic features needed for a good virtual desktop experience complete with keyboard mouse monitor and speaker connections The L230 adds a USB port for connecting
32. N SS Hardware Settings LAN local Ports DeviceConnected USB Mass Storage Device SamSung SUB 512MB USB Device Volume s UTMA MAC Address C 110 14 C usert C Device No 000FE0191407 C user2 C user3 C user30 C Device No 000FE0183184 Serial Num 1500019 1579560 1561643 1561631 1529789 Sex C Allow all users access to every USB port Page 59 of 95 NComputing When you click on the Apply button changes to the USB Device assignments are saved To discard changes simply navigate to another tree item or close the console without clicking on the Apply button For the assignment to take effect a reboot of the host system may be required Software Settings LAN The Software Settings LAN tree allows you to see and change settings for the host PC and all other PCs on the network that are running the vSpace software Once you select a server in the tree the same settings are present as are in the Software Settings local tree item S Network UTMAJUTSA Settings Ele Acton yew tiep om Se S Network UTMAVUTSA Settings Ele Acton Yew tiep e ONB Hardware Settings LAN local Nome S SPERO ENG COMLI oca PC LY HOR COMLO WiY HOR COMLO J WFRO COR COMI LAN n U aoee x a J J aareaamewu Joe E D xi The Hardware Settings LAN local tree allows you to see and change settings for all access devices on the n
33. NComputing L Series Ethernet Virtual Desktop with vSpace Server User Manual For L130 L230 and L300 NComputing Important Notices Please note that reproduction of this User Manual in whole or in part without express written permission from NComputing is not permitted NComputing reserves the right to make improvements and or changes to this User Manual and to the products programs and or specifications described herein at any time without notice Information contained in this document may have been obtained from internal testing or from a third party NComputing shall not be liable for any direct indirect special incidental or consequential damages in connection with the use of this material The latest version of this User Manual can be downloaded from the Documentation page in the Support section of the NComputing website at www ncomputing com Refer to the Limited Hardware Warranty applicable to your region for information on what is and what is not covered by the warranty your responsibilities exclusions and how to obtain service Itis your responsibility to download a copy of the warranty at the time of purchase to keep for your records The warranty can be downloaded from the Documentation page in the Support section of the NComputing website Please refer to the End User License Agreement EULA and Terms of Use TOU that are presented for your review during the software installation process
34. Opens the Device Password menu for the selected device See Section 6 11 for more information on storing and applying configuration profiles Double click on any device displayed in the L series Devices list to open the Device Settings menu This menu contains the following sub menus which are explained in detail in the pages that follow cont in section 6 3 e Information Basic device information e Connections Connection options e Server Groups Details on preconfigured Server Groups and their contents e Login Options for manual and automatic login e Network Network settings and options e Password Device password options e Update Controls for updating device firmware Page 77 of 95 NComputing 6 2 Device Groups NComputing L Series User Ma NME NAT 19 a lal rev Un 0 12 When dealing with large numbers of devices spread throughout several logical or physical groups for example deployments across several office floors or classrooms it can be advantageous to group these devices within the vSpace console itself This can be accomplished by right clicking on the L series section inside the Devices group within the left navigation tree and selecting Add Group which opens the Device Group Management interface as shown below L Series Device Group Management Group name Groupi Description Classroom one QARACK100 QARACK11 QARACK12 OARACKO QARACKOZ
35. R2 the actual Administrator account is not enabled by default in Windows 7 So even though you may be logged in as a Windows 7 user that s a member of the Administrators group you still won t have sufficient administrative rights to install vSpace Server 6 and the MSI installer will generate an error message saying You need administrative rights to install this software Installation Failed You need to launch the Administrative Command Prompt by going to All Programs gt Accessories gt Command Prompt and then right click and select Run as administrator Once the Administrative Command Prompt console pops up launch the installer using the following command gt msiexec 1 instal l filename msi e MSI Installer and Uninstaller Options The MSI installer for vSpace Server 6 has ADDUSERS 0 available as a command line option to enable silent installs while suppressing the popup window asking if you want to add new users An option is added to the uninstaller to provide options for handling an existing vSpace Server host license during a silent uninstall The available options when running from the Command Line are gt DELETELICENSE 0 do NOT remove vSpace Server license gt DELETELICENSE 1 popup box will appear gt DELETELICENSE 2 remove vSpace Server license without popup e OS Settings The Windows Power Options setting should be configured to High Performance under Contr
36. SB ports to the left of the audio connections are for other USB devices NOTE The USB keyboard and mouse ports ONLY support these types of devices No other types of USB devices are supported on these ports The USB keyboard and USB mouse must be directly connected to these ports and cannot go through a separate USB hub Peripherals with integrated USB hubs or combination keyboard mouse devices are not supported by these ports Other USB peripherals can be connected to the vertically oriented ports that are to the left of the audio ports note that these generic ports are not active until you have connected to a Network connection The L300 device can be configured to use DHCP assigned network settings or use static IP settings specified by the user To use DHCP assigned settings power on the device then go into the Device Setup click the Network tab and select the bullet labeled DHCP Page 28 of 95 NComputing o NComputing l puung Connection Settings Manage Groups Login Settings Network Password Update IP Address Configuration Interface Ethernet Device name Carsten L300 DHCP Static Optimize for LAN Ping Test Enter hostname or IP and click Ping Click to save changes to the IP address configuration n ence If static addressing configurations are used on the network select Static configuration and supply the appropriate IP Subnet Mask Gateway and DNS server primary and alternate
37. The information contained in these documents is very important The EULA and TOU constitute agreements between you and NComputing and are accepted by you by installing and using the product Itis your responsibility to print a copy of the EULA and TOU directly from the installer in order to keep for your records This product gives users shared access to computer resources Itis not a computer and may not support all software applications especially high resolution graphics applications or 3D games that are designed to be supported by stand alone computers Similarly it may not support all hardware peripherals that are designed to be supported by stand alone computers Refer to your computer operating system and application software vendors license agreements for information on using these products with NComputing systems Additional software licenses may be required Page 2 of 95 NComputing Microsoft Windows Licenses You are licensed by NComputing to use the vSpace Server software under the terms of the EULA You must also acquire the appropriate number of Windows Server licenses and Client Access Licenses for each device or user accessing Windows Server software You cannot use the vSpace Server software with Windows Client software i e Windows Vista Windows 7 unless a single user and no other user accesses the same Windows Client software at any one time or you are authorized to do so under an applicable license from Micros
38. a restart is required before vSpace Server can be used e Proceed to the following sections to connect your L series devices register and activate the software and devices and update the device firmware as needed User Account Creation The L300 can access a Windows session using either local or domain user accounts The optimal type of user account will vary depending on the type of environment the vSpace host is being deployed into You can use existing accounts or if preferred create new user accounts specifically for the terminals To create new local user accounts and add them to the Remote Desktop Users Group 1 From the host Windows session click Start then Right Click on Computer and click Manage from the dropdown menu 2 From within the Server Manager menu select Configuration then Local Users and Groups in the left navigation tree 3 Right Click on Users and select New User to create as many new users as needed i x Ae File Action View Help File Action View Help z dim FA f 9 Almiicis ele es Am XO is Ola Remote Deskhep TAN 2 x ia Server Manager DL380 i iy Server Manager 0380 P Roles gt Roles General E a Features n G ai Features E F Diagnostics NComputing QA User e Dagio amp Administrators E Canaan O gt E gi Configuration test8 NComputing QA User
39. ab provides the following options and information Video Streaming Enables or disables vSpace s proprietary video compression and streaming Support technology Page 68 of 95 NComputing Video Quality USB Support for L Series M series Devices Register Future Devices in the Background Enable Remote Console on this Server Remote Console Password Increases or decreases the streaming compression ratio used by vSpace Higher compression means more CPU load but lower network bandwidth use Lower compression means lower CPU load while increasing the amount of data streamed across the network Enables or disables USB support for L series and M series devices Enabling this feature instructs the vSpace host to automatically register and activate L series and M series devices that connect in the future This process will be completed silently in the background and requires no further interaction Enabling this feature will allow other vSpace hosts to view this host s settings as well as information on active sessions and USB port assignment Sets the desired password for Remote Console access by other hosts Hosts attempting to connect remotely to this system will be prompted for this password 2 5 System Settings Performance Profiles The Performance Profiles tab allows administrators to configure and assign separate performance configurations for varying network environments such as Wireless Low
40. abled as a security measure UTMA UTSA USB port support Displays whether the administrator has set the vSpace software to allow using the USB port on L230 access devices Administrator Password Displays whether an administrator password is set Autologon on the Host Station Displays whether the host PC is set to boot up without the Windows logon screen showing on the host PC Background Hardware Activation Displays whether the software silently activates newly connected devices Video Streaming Support Displays whether the host will provide streaming video to compatible devices L300 only Accelerate Flash Globally Displays whether the host will leverage video streaming to deliver high quality Flash to the access device at the cost of higher processor utilization Compression Ratio 5 95 Displays the level of compression used on the access device s real time output A higher number results in higher display quality at the access device but also utilizes greater network bandwidth USB Device Assignment s Note This feature is only available on the L200 older model L230 and L300 Page 58 of 95 NComputing Network UTMA UTSA Settings File Action View Help e C UTMAs UTSA Settings Local Users and Groups Local 3 Local Computer Policy 3 Software Settings local tak Sessions Information amp Settings S USB Device Assignment s Software Settings LAN SS Hardware Se
41. address you must enter the IP address and the default gateway Then click on the Save button Page 26 of 95 NComputing Installation with monitor mount The L130 and L230 products include a monitor mount mounting collar monitor mount screws silver color and mounting collar screws black color for mounting it to the back of a monitor These pictures show the L230 mounting process and the final product fully mounted and ready for use L130 L230 Firmware Update L130 and L230 access devices will automatically download firmware from vSpace when booting if a newer firmware version is on the host system than what is loaded in the device This dynamic firmware will only persist as long as the L130 L230 device is powered on To make the latest firmware persist power on the device and select the Update tab and click on the Update button When the access device asks you for a password enter updateme without the quotes Your access device will walk you through the process of updating the firmware For more details refer to the section Using Your L series Access Device later in this user manual Page 27 of 95 NComputing L300 Device Setup The L300 must be connected to the host PC via an Ethernet switch router or other network connection The L300 has USB ports dedicated for mice and keyboards as indicated by the mouse and keyboard symbols below the horizontally oriented USB ports The vertically oriented U
42. and High Speed networks NComputing vSpace Management Console 7 File Action Ow O 7 Profiles a Sessions B Devices v L series eS j ee M series Page 69 of 95 E N NComputing vSpace ss License Information w NComputing vSpace Servers O x System Settings Assign Performance Profiles J sores Dees Caer nalghapecdnetok series Devices pace Cert Rese Stas NComputing Assign a amp Allows the administrator to choose from a selection of custom performance Performance pn l l profiles to be used in specific network environments Profiles Advanced Provides additional advanced configuration options see section 2 6 2 6 System Settings Performance Profiles ADVANCED The Advanced menu allow administrators to create edit or delete individual performance profiles The specific settings and their effects are detailed below Advanced Performance Profile Settings l x Add Remove Custom Profiles ens Delete Profile in the predefined profiles or you can create entirely If desired you can modify the performance settings new custom profiles r Customize Profiles sdetpatomorce noe oenas on ahighspesd remok S e Desktop Walpaper Default Show window contents while dragging No Menu animations Yes Use Windows themes Yes Cursor shadow Yes Allow blinking cursor Noo Font smoothing No Maximum video frame ra
43. assword Update Create New Group Groups and Servers TEST QA9 Save Cancel After a group has been created the user may choose to modify the group to add hosts remove hosts or alter the Group Name To accommodate flexible failover scenarios a server is allowed to be a member of multiple groups and can be included in the same connection group multiple times Page 39 of 95 NComputing Device Setup The Login Settings Tab The Login Settings tab contains various device settings related to performance within Windows including Video Settings o Resolution o Color Depth e Sleep if Idle this setting operates within the device firmware to help prevent screen burn in within Windows the standard Windows screen saver must be used e Automatic Login Settings o Domain o User Password o Program used for Kiosk mode o Folder used for Kiosk mode Kiosk Mode To launch an application instead of going to the desktop also known as kiosk mode enter the executable name in the Program field and its drive folder directory in the Folder field For example launching Internet Explorer on login would require iexplore exe in the Program field and C Program Files Internet Explorer in the Folder field NComputing Connection Settings Manage Groups Login Settings Network Password Update Video settings Sleep if idle for SCA t Ary Resolutior 30 mi 640x480 800x600 1024x768 Au
44. assword for Setup Require password to enter Setup password cannot be recovered New password Type password Retype password i Apply Cancel No Password for Setup Sets the device to be accessible for configuration by any user Require Password to Enter Setup this option Page 85 of 95 Sets the device to require a password before device settings can be altered If a password does not currently exist it can be entered in the fields directly beneath NComputing 6 9 Update Tab The Update tab is used to check for and install if available firmware updates for the device This tab allows you to select from several different update methods and can be set to draw firmware updates from inside your network or from an external FTP location L Series L300 Device Settings X Connections Server groups fj Login S Network Password Update lt gt Automatic update Automatically download and install the latest firmware every time the device powers on f Search and update from LAN Search and update from FTP server Automatic Update Search and Update from LAN Search and Update from FTP Server FTP Server Credentials Page 86 of 95 Enable this option to instruct the device to automatically check for newer firmware that is available on the servers it can see during startup If found it will then download and install this firmware automatically
45. ber H Maximum number of connections H Registered device session duration i Name i Company H Country H Address State Province a Reseller Dealer i Type of use H Client Specific Licenses Basic LERZ G 12 04 0687597 100 mo limit John Rippen NC United States of America 250 Hemsted Redding CA 96002 jrippen ncomputing com 229 0881 tree Other The type of license associated with the current vSpace install The vSpace Server Software Serial Number The maximum number of simultaneous NComputing device sessions allowable under the current license The length of time each registered device is allowed to maintain a session Contact information and other details provided during registration The Reseller or Dealer indicated during registration The use case indicated during registration Additional Client Device specific licensing information NComputing 2 3 System Settings Common Left click on the System Settings section of the left navigation tree to display settings that affect the host as well as devices that connect to it The Common tab provides the following options and information NComputing vSpace Management Console Oj x File Action Ow O E E N NComputing vSpace R License Information System Settings te H System Settings 7 Profiles ED sessions Computer name SIB7 I B Devices v L series System uptime
46. ble between the small devices and the large device as shown in the L300 Device Setup section of this guide The small devices can support USB 1 1 connections a standard that most USB keyboards and mice are compatible with without this additional connection Page 51 of 95 NComputing NComputing vSpace Server 4 Management Console Guide The vSpace Management Console is used to administer client sessions and configure advanced features Several basic console commands can be accessed by administrators through the vSpace system tray icon These include e vSpace Management Console This opens the Management Console so that advanced settings and configurations can be made for the client sessions opace Management Console Station Information Wopace Send Message e Station Information Displays basic identifying data for Search Desktop the current access device E P fn 9 32 AM e vspace Send Message Opens the vSpace messaging window which can be used to display messages on any terminal connected to the same host Non administrator users also have access to several settings through the vSpace system tray icon These include e Station Information see above Station Information e vSpace Send Message see above vSpace Send Message Browser Acceleration e Browser Acceleration Enable or disable Browser Acceleration to alter Space Keyboard Settings browser based streaming media perfor
47. ce Firmware 1 04 04 1041 i QAR aCe 1 test9l Session 4 Set Device Password 1 04 04 1041 Oak aC 90 testoo Session 2 Registered esson started 1 04 04 1041 QARACKEJ testy Session 20 Registered Session started 1 04 04 104 g QARACKEG Registered Power On 1 04 04 104 g QAR ACES Registered Power On 1 04 04 1041 i QAR ACEG6 test Session 14 Registered Session started 1 04 04 104 OAR ACESS bests Session 12 Registered Session started 1 04 04 104 QARACKE4 besti4 Session 10 Registered Session started 1 04 04 104 gy QR ACRES testBa Session amp Registered Session started 1 04 04 1041 i QARACKEZ testiz Session 6 Registered Session started 1 04 04 1041 QARACKEL test Session 3 Registered Session started 1 04 04 104 B Garackso Registered Power OFF 1 04 04 i104 E Ganack7s Registered Power OFF 1 04 04 104 E osrackrs Registered Power OFF 1 04 04 104 H GARACKTFT Renizkererd Pour CIFF 104 o4 4 After choosing to store the selected profile a confirmation will appear Select Yes from the confirmation dialog box to store the profile in the Profiles section of the vSpace Management Console The Management Console can store multiple profiles and you can edit or remove them at any time Page 88 of 95 p NComputing NComputing L Series User Manual rev 05 07 12 6 13 Editing Profiles Once a profile is created administrators can edit the profile in the same way they would apply changes to the settings of an indivi
48. ch Multicast search requires multicast routing support Search by range of IP addresses direct scanning IP Address Range First IP address Last IP address 127 0 0 1 From To 7 Cancel Session started 1 Fa gt The L M series Device Search Settings dialog box provides administrators with the ability to locate devices anywhere on the network provided that the connections in question are allowed by the network s routing rules as well as the ability to search specific IP ranges while ignoring others The dialog box contains the following options Broadcast Search Searches for devices on the same subnet as the host using UDP broadcast Uses the network Multicast functionality of certain high end routers and switches Multi h o UticaSt Searg to more efficiently discover devices Must be supported by network hardware Search by Range Ea pi of IP Addresses Searches for devices within a specified IP range IP Address Range Provides the necessary fields to specify what range of IP PaE en you wish to search within only applies to Search by Range of IP Addresses setting The Select L M series Device List Columns dialog box provides an extensive list of device details that can be toggled on or off as desired to create a custom display within the L M series device list These choices affect which columns are displayed in the L M series Devices field to the right of the vSpace management console Pag
49. cian take over their session remotely and perform a few troubleshooting tasks In this scenario the user doesn t know what their device name is but provides the Windows Login Name that they used to log in to Windows They ve connected to the Sales1 server which is one of many virtual machines hosted within the office Step 1 Open the vSpace Management Console The technician logs into the Sales1 server using the virtual machine s console application such as VMWare s vSphere Client Once logged into the server the technician launches the NComputing vSpace Management Console If this host were on a bare metal system they could just as easily have opened an RDP session or if the host were located in their part of the office they could simply go to the host itself and log in to the host using an admin account Step 2 Determine which session is being used by the device in question Under the L series section of the vSpace console the technician would then locate the device by searching for the Windows Login Name provided under the User Name column of the L series device list outlined in 6 1 L series of this guide Click at the top of any column to allow them to sort by this column to quickly find the user in question In this scenario we ll assume it was Session 2 Step 3 Use the Session Controls to perform the desired helpdesk tasks The technician would then open the Sessions section of the con
50. computer running a typical application set based on the number of users and type of access device NComputing recommends you always test your environment in advance of deployment to ensure it meets your expectations Recommended Host Hardware Configuration L300 Host Number of Users Configurations 10 20 20 30 30 50 50 75 75 100 CPU Intel Core Intel Core Intel Core minimum or Intel Core i7 Dual Xeon Dual Xeon 2 Quad i7 i7 equivalent Memory 32 bit 3 j j Os 4 GB 4 GB 4 GB NA NA NA Memory 64 bit Os 6 GB 8 GB 12 GB 16 GB 24 GB 24 GB The number of users that your installation will support depends upon the host s configuration and your end users performance expectations Performance results are highly dependent upon the individual host hardware memory applications being used OS and network conditions within any LAN Host requirements will vary please test your multi user environment before deployment 32 bit operating systems are not supported with this number of users For additional sizing guidelines refer to the following Knowledge Base articles e Scaling vSpace Deployments e Deployment Checklist For Microsoft OS licensing information see the paragraph on page 3 and www ncomputing com mslicensing For each L series device you will need e Keyboard and mouse USB e Monitor e A category 5 6 network cable to connect to your existing Ethernet network e Optional soeakers headphones
51. ction Create offine registration fie Use tunnel connection through local HTTPS proxy server Enter proxy server IP address Enter proxy server port number Cs ee e You ll need to select the location where you wish to store the registration data file that you ll later email to NComputing Note that you cannot type directly into the Create activation file field but you must click on the Select button to navigate to the directory where you wish to store the offline registration data file Page 19 of 95 NComputing e The window below shows the navigation screen that allows you to place the data file in the desired location Feel free to change the File name to something other than activation but don t change the Save as type field The registration file must be of type txt even though the data inside is encrypted and must not be modified i Ini License wizard Register Offline Create the registration file Compu N Save File WItY m NCompu NComputing vSpace gt v 4 Search NComputi 1g vSpace p Organize v New folder J v m Downloads S Name Date modified Type Recent Places r Lal SA J Bootsrv 1 10 2011 8 36 PM File folder GI Librari d EndUserAgreement 1 10 2011 8 23 PM File folder ibraries 3 p J TermsOfUse 1 10 2011 8 23PM File folder Documents ad Music Pictures E Videos 1 Computer BE
52. curs when the access device is set to find the host PC and it does not find the host PC where the vSpace Server software is installed e Make sure the vSpace Server program is installed on the host computer e Make sure the LAN cable is properly connected to the host computer e Make sure the host computer and access device are in the same subnet local area network e Make sure any firewall or anti virus programs installed in the host computer or network equipment are compatible with the vSpace Server software Page 45 of 95 Host unreachable When the access device cannot connect to the host PC this message appears e Make sure the server connection list is configured correctly See the section about configuring the access device e Make sure the vSpace Server software is installed on the host PC e Make sure the host computer and access device are in the same subnet local area network e Make sure any firewall or anti virus programs installed in the host computer or network equipment are compatible with the vSpace Server software TS ERROR INVALID OR NO SERIAL NUMBER Hessage This message appears when no serial number exists in the host computer This message does not indicate an error regarding the serial number of the access device Please see the section about product registration to register the vSpace Server software and the access devices Page 46 of 95 No m D utin J NComputing L Series User Manual rev 0
53. dual device To do this select Profiles from the left navigation tree within the Management Console and then right click on a profile as shown below NComputing Space Management Console joj x File view w amp H N NComputing vSpace pos Profiles oi i Profiles USE Assignment Sessions Terminals han L Series Edit Profile bee w Remote vopace Servers Delete Profile Once you have selected a profile to edit you will be presented with a multi tabbed configuration menu that closely resembles the device configuration menu This menu allows you to rename the selected profile as well as alter Connection Server Group Login Password and Firmware Update settings as shown below NComputing Space Management Console S ol x File view Ow Y Profiles Terminals OARACKSS L Series L Series L300 Device Settings xj W Remote yopace Servers N Information Jo Connections amp Server groups Login Password Fy Lal Profile name Profile 1 Page 89 of 95 p NCO mp utin g NComputing L Series User Manual rev 05 07 12 d 6 14 Applying Profiles To apply a saved profile to other devices select one or more L M series devices within the L or M series Device list and then right click on any of the selected devices From the pop up menu that displays select Apply Configuration Profile as shown below NComputing Space Management Console oO x File view a N NCo
54. e 87 of 95 NComputing 6 11 Configuration Profiles As of vSpace version L 6 5 1 the NComputing vSpace Console includes the ability to save L series device settings and apply those settings to other L series devices across the network While administrators retain the option to fine tune devices on an individual basis the Profile Management feature adds the ability to design and then deploy pre selected configuration profiles to groups of devices in one step 6 12 Creating Profiles Profiles can be created by right clicking on a device in the L M series Devices list and selecting the Store Configuration Profile option from the pop up menu that displays as shown below NComputing Space Management Console a E File View Ow VY lol x H N NComputing wSpace A Profiles USB 4ssignment a ps Sessions i i 2 Terminals L Series few Remote vopace Servers L Series devices in the LAN All devices Search Settings Columns Serial Number Activation State Device State Buik O4R4CK99 test99 Session 21 1 04 04 104 r pee RRR E EET AEE O E e EE DEVICE TEETE E oaracka testo Session 17 Refresh Device Information 1 04 04 1041 z QARACKIE test96 Session 15 1 04 04 104 E oarack9s test95 Session 13 Apply Configuration Profile i 04 04 104 OARACKS4 testod Session 11 Store Configuration Profile 04 104 OAR ACK oS test93 Session 9 i 104 E carackse testa Session 7 Update Devi
55. e Server software updated with the latest version Q When start my access device why is the server connection list blank have the vSpace Server software on a host PC in my network can connect to the host PC if provision its IP address in the access device A This condition occurs when the host and access devices are on independent subnets The access device can run in this mode but servers outside the device s subnet will not automatically populate in the server list Q When go to the device list in the administration console why do some of my access devices never show up in the list A This condition occurs when the host and access devices are on independent subnets The access device can run in this mode but its record will never appear in the administration console s device list Q When try to do a manual firmware update on the access device why does it not connect to the host PC and download the firmware A This condition occurs when the host and access devices are on independent subnets An access device can run in this mode but it can only download firmware updates when it is on the same subnet as the host PC Q When start my access device why does it not automatically update its firmware from the host PC like my other access devices do A This condition occurs when the host and access devices are on independent subnets The access device can run in this mode but it can only download firmware updates
56. e devices users per kit as compared to the L series single device user For this reason Profiles must be created for and applied to L and M series devices separately NOTE If a device has a password applied to it you will be prompted to enter the password when attempting to apply a profile to that device Page 90 of 95 NComputing 7 0 Remote vSpace Servers The Remote vSpace Servers section of the console allows administrators with multiple host systems on a given network to view and manage multiple hosts from one location Additional features include the ability to view a given remote server s active sessions and USB port assignments NComputing vSpace Management Console File View v N NComputing vSpace D uE ALEX2K8R2 vSpace Sessions E B Sessions EP terminal ES eet ee et een freee G Remie vipe Sones Connected 08 17 2011 22 36 Administrator L300 10 4 0 168 Fw 10404 Bd 3 5 a MEXAGRZ 3 Connected 08 17 2011 22 36 Administrator L300 10 4 0 168 Fw 10404 Bd 3 System Settings i USB Assignment When one or more vSpace hosts have been configured for Remote Console support they appear under the Remote vSpace Servers section of the vSpace console s left navigation tree Select this section of the navigation tree to display available hosts to the right of the console click the sign to expand the navigation tree and display the individual servers as sub groups Click on the sign nex
57. e used by sessions Sets the session to use mono sound Sets the session to use 8 bit sound Increasing this setting can provide a smoother streaming experience in high latency networks a NComputing NComputing L Series User Manual rev 05 07 12 E 3 3 0 Profiles Left click on the Profiles section of the left navigation tree to display information on device profiles that have been saved for future use You can edit or delete these profiles by right clicking on them in the profile list on the right side of the console NComputing vSpace Management Console ee N NComputing vSpace be amp License Information Profiles i sessions QARACKO3 Bh QARACKOZ B if Devices QARACKO1 fee Ee L series v M series T w NComputing vSpace Servers Profiles can be pulled from existing devices and then pushed to entire groups of devices to simplify the process of configuring several devices at a time See 6 11 Configuration Profiles for more information on pushing and pulling profiles Page 72 of 95 NComputing 4 0 USB Assignment Left click on the USB Assignment section of the left navigation tree to display information on USB controllers available to the host From this interface you can assign individual USB ports to specific user sessions By default most USB ports on the host and the peripherals attached to them are visible and available for use by any user provided the peripherals thems
58. ehavior when the access device connects to a host PC using that profile You can set the resolution color depth and frequency For example you can choose a resolution of 1024x768 at a color depth of 16 bits e The Mode Test button allows you to choose a desktop setting and do a basic test to see if it works with your monitor Click on the button and the video output will change to the specified resolution color depth and frequency To exit the video mode test press the Esc key on the keyboard e Click on the OK button to save the changes and close the window e Click on the Cancel button to discard the changes and close the window Note Some monitors may not properly display certain video modes Page 34 of 95 a NComputing NComputing L Series User Manual rev 05 07 12 e l The Password Tab The Password tab contains settings for protecting the access device options with a password If you select Do not use Password there will be no password required to view or change the access device s settings If you select Protect device Setup Options with Password a dialog box will pop up where you will be required to enter a password twice Then when users click on the Setup button in the Options sub menu they will be asked to enter the password No other menus are affected by this password NComputing recommends setting the password to improve security The Update Tab Your NComputing L S
59. elves are multi user aware File View v O ANJ NComputing vSpace 7 Profiles p USB Assignment Intel R 82371AB EB PCI to USB Universal H USB Root Hub Port 1 USB Composite Device Port 2 No device connected Standard Enhanced PCI to USB Host Control USB Root Hub Port 1 No device connected Port 2 No device connected Port 3 No device connected Port 4 No device connected Port 5 No device connected Port 6 No device connected a Sessions B Terminals w Remote vSpace Servers NComputing vSpace Management Console i O x USB Assignment 7 Available to all stations 7 Available on host Assigned to following devices MV Session 2 It is important to select USB ports that are not currently in use Ports not in use are identified by the text No device connected If you select a USB port in use you might accidently disable or restrict one of the ports servicing the host s keyboard mouse or other USB peripheral Once you have selected an open USB port the following settings on the right side of the console will display Available to All Stations Available on Host This setting is enabled by default and allows all devices to see a given USB port and access devices connected to it if those devices support multi user environments This setting must be disabled to enable the other two options Assigned to Following Devices Restricts the port to u
60. eries access device may at times require a persistent firmware update versus a non persistent dynamic firmware update on boot up if a newer version is on the server To perform a persistent firmware update select the Update tab and click on the Update button When the access device asks you for a password enter updateme without the quotes Your access device will walk you through the process of updating the firmware It is crucially important that you follow the instructions If you turn off the access device during the firmware update process it may become non functional After the firmware update process is complete reset the access device by turning it off and on Certain changes in the vSpace software may require a persistent firmware update in each access device connecting to it Read the Release Notes for a given vSpace update to see if such a firmware update is required for the given vSpace release Page 35 of 95 NComputing Using Your L300 Access Device The Server Selection Screen The Server Selection screen is the first to appear when the L300 device starts From here you can connect to a host refresh the Available Connections list view Device Information or enter the Device Setup menu NComputing Select a vSpace connection Available connections 2008R2HYPERV D38 QAS Device setup Device information Enter a vSpace hostname or IP address All available servers running compa
61. ers Click Add and then enter either the user names you ve recently created or simply enter everyone If you are installing a host into a domain environment which uses domain user accounts contact your local system or network administrator to have them create any additional user accounts that you may need Page 14 of 95 N Compu ting NComputing L Series User Manual rev 05 07 12 Product Registration Important DEVICE AND VSPACE SERVER SOFTWARE REGISTRATION ARE REQUIRED TO RECEIVE VSPACE UPDATES AND TECHNICAL SUPPORT Product registration is required for all L series devices and vSpace Server software to enable normal product use downloading updates and technical support When registering the software all the access devices must be connected to the host system using Ethernet Select vSpace Server Registration in the Windows Start menu as seen below Default Programs E Internet Explorer 64 bit Internet Explorer Windows Media Player g Windows Update Administrator i Accessories TE Documents D Computer m TE Network Control Panel di Oracle VM VirtualBox Guest Additions Tona e db Startup Administrative Tools Help and Support Run mer vSpace Server 6 on Server 2008 R2 e Atthe registration program welcome screen if vSpace Server password protection is turned on you will need to enter your password Then click the Next button e Next you are
62. ession but leaves the session active for a period of time for ease of reconnection NComputing 5 2 Session Information NComputing L Series User Manual rev 05 07 12 In addition to the session summary you can expand the Sessions section of the left navigation tree to reveal information about individual sessions Select these sessions to display additional information on the sessions themselves The Session Information screen provides the following information NComputing vSpace Management Console a Mi oj xj O m a EO wO ci N NComputing vSpace hene x License Information oe iia System Settings Bee ty Session 3 Not registered S D Devices Session Device Model Device Name Activation Status User Name Session Start Time Serial Number Firmware Version Client IP address Session Information Session 2 M300 MRACK1i2 1 Not registered mtest34 04 10 2012 10 14 2 0 2 10 4 8 192 Loaded applications csrss exe winlogon exe taskhost exe dwm exe Session Device Model Device Name Activation Status User Name Session Start Time Serial Number Firmware Version Client IP Address Loaded Applications Page 75 of 95 The session s identifying number The model of device connected to this session The name of the device connected to this session user configurable The device s activation status which is dependent on registration The Windows User Name a
63. etwork Page 60 of 95 NComputing t Network UTMA UTSA Settings File Action View Help e Am xen CI UTMA UTSA Settings Local Users and Groups Local Local Computer Policy Software Settings local w Software Settings LAN SS Hardware Settings LAN local C UTMA UTSA Devices e UTMA UTSA Device Groupfs m E duke 1 UTMA UTSA Devices List aax List of all UTMA UTSA devices that are active and not active on the network UTMA UTSA Devices Columns A Device Name E Device No OOOFEOISFOCS A120 11 E110 07 E 1120 04 l neotus E L120 08 E Device No 000FE019140F E Device No 000FE0183184 A user2 EE Device No 000FE0191407 user an Al UTMAJUTSA Device Setup 192 168 0 37 dynamic 192 168 0 8 dynamic 192 168 0 14 dynamic 192 168 0 9 dynamic 192 168 0 4 dynamic 192 168 0 16 dynamic 192 168 0 38 dynamic 192 168 0 221 static 192 168 0 26 dynamic 192 168 0 34 dynamic 192 168 0 39 dynamic 192 168 0 28 dynamic AMAAN AT IP Address 192 168 0 10 192 168 0 1 000FE018F0CS 192 168 0 13 192 168 0 1 O000FE018D 414 192 168 0 14 192 168 0 1 OO0FEODOO006 192 168 0 110 192 168 0 1 000FE0D00132 192 168 0 114 192 168 0 1 000FE017F367 192 168 0 3 192 168 0 1 000FE018D041 192 168 0 10 192 168 0 1 000FE019140F 192 168 0 221 192 168 0 1 000FE0183184 192 168 10 3 192 168 10 1 OO0FEODOO0F5 192 168 0 10 192 168 0 1 000FE0191407 192 168 0 112 192 168 0 1 OO0FEODO0004 192 168 0 125 1
64. fully connect to the second server in the list the device attempts to connect to the third device in the list etc When the L300 reaches the end of the list it starts again at the beginning of the server group and continues until a connection is made or until the L300 device is reset To allow for unusual requirements or server weighting algorithms an individual server name or IP address may exist in multiple places in the list Whenever an L300 disconnects from a session autoconnect if set begins at the top of the connection cycle The device does not keep track of the last server to which it successfully connected Issuing a device reset command from the admin console will also cause the autoconnect processing to restart at the top of the cycle Page 38 of 95 NComputing Device Setup The Manage Groups Tab The Manage Groups tab gives administrators more control over their device s connection options From this tab they can add modify and delete Groups of host systems by following the on screen instructions The L300 adds the concept of a server group to the Autoconnect feature which in turn creates the auto failover feature By autoconnecting to a group of servers more flexible connection options are possible NComputing Refresh Server List Servers on the subnet 2008R2HYPERV D38 QAQ P Down gt gt New Host IP Remove Connection Settings Manage Groups Login Settings Network P
65. ges to exit the Note If changes have been saved with the Apply button clicking Cancel will not undo them Page 37 of 95 NComputing Device Setup The Connection Settings Tab The Connection Settings tab allows administrators to determine exactly how the client goes about looking for and connecting to available hosts The client can be preset to connect to specific server groups or configured to search for avaliable hosts within its network NComputing Connection Settings Manage Groups Login Settings Network Password Update At least one connection option must be selected before the Settings can be saved Autoconnect to Manual connection options x Auto discovered connections x Manual IP address or hostname Group list Save Cancel A vSpace Server server group is a collection of one or more individual vSpace Server servers specified by a name that is currently defined from inside each L300 device s setup interface If a server group contains only one name or IP address then the L300 attempts to connect to that server until successful or until the L300 is reset If the server group contains more than one name or IP address the L300 tries to connect to the first server in the list and if no successful connection is made the L300 attempts to connect to the second server in the list i e the device does an auto failover to the next server If the L300 does not success
66. he activation file Load file received from technical support e Click Select or Select the activation file to navigate to the file and click Open once you have located the correct license file Then click Next to load the license file and apply it to the vSpace Server host system e After the offline file is loaded you see the Registration results screen Click the Next button to complete the offline registration process Your devices are now registered and ready for continuous use Registration Reminder If user data is not entered during the installation process a reminder message will be displayed each time and administrator logs into the host If user registration data is present but the registration process has not been completed a reminder will be displayed each time the vSpace console is launched NOTE Devices that have not been registered may be limited in functionality If you find that one or more of your devices are automatically resetting or logging out of their sessions on an hourly basis run the registration process to ensure all devices have been properly activated Page 21 of 95 NComputing Updating the vSpace Server Software The latest NComputing software can be obtained from http www ncomputing com downloads You can check this location periodically for newly posted software Simply download the installation file read the release notes uninstall your current ver
67. he publish date of the vSpace build currently installed The version number of the vSpace build currently installed vSpace Copyright information The official NComputing website URL The official NComputing Technical Support URL The version number of the vSpace Console currently in use Indicates the current firmware version available for download from this host Left click on the sign next to the NComputing vSpace section of the left navigation tree to display the License Information and System Settings sections Page 65 of 95 NComputing 2 2 License Information NiCamniiting I Coriac car Maniigl Vv 0OS5 07 1 NComputing L Series User Manual rev 05 07 12 Left click on the License Information section of the left navigation tree to display licensing information for the vSpace software on your host The License Information screen provides the following information NComputing vSpace Management Console Ow O ee N NComputing vSpace n 2 Licenze Information ii Yg System Settings z 7 Profiles Sessions an m Devices h L series oe M Series be W NComputing vSpace Servers License Type Serial Number Maximum Number of Connections Registered Device Session Duration Name Company Country Address City State Zip Email Phone Reseller Dealer Type of Use Client Specific Licenses Page 66 of 95 15 x License Information i Serial num
68. his guide If there were more than one user still active they would all be visible in this list Step 2 Send a message to the active session warning of the impending update By selecting the active session s found in the Sessions list and using the Send Message button 5 3 Session Controls of this guide the administrator is able to send a text alert to the remaining user warning the user of the impending firmware update and forced device restart This gives the user enough time to save their work and log out Step 3 Perform a remote firmware update on all selected devices Once the remaining user has closed out their session the administrator is free to select all of the devices in need of a firmware update in the L series Devices list and perform a firmware update via the right click menu 6 1 L series of this guide Page 94 of 95 NComputing 8 3 Deployment Tasks Installing and Configuring a new Computer Lab For this example we will go through the steps of initially deploying a series of devices verifying their connectivity and performing some initial configuration tasks These actions demonstrate the use of the following vSpace console features e Performing a firmware update on multiple devices simultaneously e Storing and applying a device profile to multiple devices simultaneously The Scenario A school is adding a lab with an additional 20 devices to their existing NComputing deployment To e
69. ic application on login instead of providing the standard Windows desktop experience The name of the executable or object to be launched on startup The path to the file to be executed NComputing 6 7 Network Tab The Network tab provides standard network configuration options including a choice between static and dynamic IP acquisition L 5eries L300 Device Settings x N Information Connections Server groups Login ch Network T Pa Network configuration Interface Optimize for Ethernet a Lan a DHCP 0 Static IP address IF address 192 168 1129 Subnet mask 255 255 255 0 Default gateway 192 168 1 1 0O00 Preffered DNS server 192 168 110 8 Alternate DNS server 192 168 115 Interface Indicates the device s network interface Optimize for Indicates the type of network being used LAN Local Area Network DHCP Instructs the device to acquire its network information from a DHCP server Instructs the device to use specific network settings which can be specified in the ic IP A n Aeidabelow tn setting Page 84 of 95 NComputing 6 8 Password Tab The Password tab provides the option of setting a password that will restrict future access to device configuration Use this tab to enable and disable password protection L Series L300 Device Settings X Connections pw Server groups Login As Network Password Fe Update 4 gt f No p
70. ick on the Enable Disable button to enable or disable the profile The first profile is called Autodetection Unlike the other profiles its name can never be changed and it has no specified server network address The second and third profiles default names are TS 2 and TS 3 respectively You can change these profile s names and they have a Server Network Address field where you set a host PC IP address Page 33 of 95 640x450 600x600 2 1024 763 1280x1024 at 63H soma monitors may not display properly Co 1440x900 O 256 Colors O 16 Bit 24 Bit In each profile you will find the following settings e The Autoconnect Enabled radio button when activated sets the access device to automatically connect to the selected server when the device is turned on e Inthe User name field you can enter the user name that you want to be entered into the Windows login dialog box upon access device connection e Inthe Domain field only accessible from the vSpace admin console you can enter the domain that you want input to the Windows login dialog box upon connection e Inthe Programs section you can define the application that launches when the access device connects to a host PC using that profile You can make the desktop come up or a define a program to be run that s specified by program name and the folder where it exists on the host PC e Inthe Desktop Size section you can set the video b
71. k how many access devices are connected to the host PC e Check what operating system is installed on the host PC Page 47 of 95 NComputing Glossary e Client Device a network computing device using NComputing patented technology It doesn t use CPU VGA and PC chipsets it only uses a programmable SoC to connect to a Host PC An access device using NComputing User eXtension Protocol UXP can be connected to Host PCs by using the LAN cable Also it can be connected to remote PCs through the Internet using TCP IP e Administrator a person who is responsible for managing a multi user computing environment such as a local area network LAN The responsibilities of the system administrator typically include installing and configuring system hardware and software establishing and managing user accounts upgrading software and backup and recovery tasks e Alias a fictitious name used by an individual as an alternative to her or his true name e Client Server describes the relationship between two computer programs in which one program the client makes a service request from another program the server which fulfills the request e Console the text entry and display device for system administration messages particularly those from the BIOS or boot loader the kernel the init system and the system logger e DHCP Dynamic Host Configuration Protocol is a communications protocol that lets network administrators centrall
72. k must know its own address on the Internet and that of any other networks with which it communicates To be part of the Internet an organization needs an Internet network number which it can request from the Network Information Center NIC This unique network number is included in any packet sent out of the network onto the Internet LAN local area network LAN is a group of computers and associated devices that share a common communications line or wireless link and typically share the resources of a single processor or server within a small geographic area for example within an office building Usually the server has applications and data storage that are shared in common by multiple computer users A local area network may serve as few as two or three users for example in a home network or as many as thousands of users for example in an FDDI network Log on in general computer usage logon is the procedure used to get access to an operating system or application Almost always a logon requires that the user have 1 a user ID and 2 a password Often the user ID must conform to a limited length such as eight characters and the password must contain at least one digit and not match a natural language word MAC Address in a LAN or other network the MAC Media Access Control address is your computer s unique hardware number On an Ethernet LAN it s the same as your Ethernet address When you re connected to the Internet from
73. m out after a defined period of time If this feature is turned off set to No or 0 when any access device drops its connection the connection remains active on the host When the user reconnects their disconnected session is reconnected to their new session and all their open files and applications are available again Also in this case the only way to end a disconnected session is for an administrator to stop the session from the console software If this feature is turned on set to any whole number up to 999 the same behavior applies but when a session is disconnected a timer starts If the user reconnects before the timer is up their disconnected session is reconnected to their new session and all their open files and applications are available again If the timer runs out and the session is still disconnected the vSpace software will end the session by itself This makes sure that disconnected sessions do not reserve resources for an indefinite period By default this is set to 5 Support WTSAPI32 Interface Displays whether or not the vSpace software has turned on support for the WTSAPI32 interface Disable background bitmaps under Windows XP Displays whether or not the user is able to set their own background bitmap for their Windows desktop Do not display last user name Displays whether or not the vSpace software displays the last user name that logged on using a particular access device This is sometimes en
74. mance L300 access devices ees only e vSpace Keyboard Settings Configure the station s keyboard default num lock caps lock and scroll lock states access devices only To make advanced configurations launch the vSpace Administration Console either from the administrator session s system tray icon or by the Start Menu shortcut labeled vSpace Console Page 52 of 95 NComputing Software Settings local The Software Settings local tree allows you to see and change settings for the host PC Sessions in Network UTMA UTSA Settings TER Fie Action wiew Help C UTMA UTSA Settings G Local Users and Groups Local ist Sessions Local Computer Policy g Software Settings local iat Sessions G Information amp Settings USB Device Assignment s The Sessions item shows information about all the sessions currently active on the vSpace software By clicking on a session in the left window pane you will see two tabs of available information ti Network UTMA UTSA Settings File Action Yiew Help e m 2 oump CI UTMA UTSA Settings 287 Local Users and Groups Local 43 Local Computer Policy 3 Software Settings local ist Sessions amp Session 01 Y Session 02 A Session 03 Information amp Settings USB Device Assignment s D Software Settings LAN SS Hardware Settings LAN local Name User Status Client connection E
75. microphones and USB peripherals Page 11 of 95 NComputing vSpace Server software installation Per the instructions below always check the NComputing website for the latest vSpace Server software The software on the CD in your package may not be the latest version e Insert the software installation CD into the host computer s CD drive In most cases a window will automatically appear after a few seconds with installation options If the Windows AutoPlay dialog appears as seen below select Run CD_Install exe If neither appears go to My Computer open the CD drive s icon and start the Setup application A AutoPlay N DVD RW Drive F M series vSpace Always do this for software and games Install or run program from your media Run CD_Install exe Publisher not speared mane sass manssnennnnnnnnnnnnnnnnnennnnna General options hb Open folder to view files 4 using Windows Explorer View more AutoPlay options in Control Panel e At the initial setup screen click the Download Latest Software button This will launch a browser window at the NComputing Software Download Center Locate the correct software based on product model and operating system and download the corresponding zip folder e Note that the current version of vSpace Server is always located at www ncomputing com downloads e If internet access is unavailable click Browse CD to locate the installer file per
76. mputing vSpace Profiles USB Assignment Sessions L Series devices in the LAN All devices Search Settings Columns Serial Number Activation State Device Stabe Buik QARACKI9 test99 Session ae Registered Session started 1 04 OF iiy Terminals Reset Device Refresh Device Information d 1 04 04 104 Apply Configuration Profile Store Configuration Profile ad 1 04 04 104 ON 1 04 04 104 eian d Update Device Firmware d 1 04 04 104 ession 2 Set Device Password 2d 1 04 04 104 Session 20 Registered Session started 1 04 04 104 Registered Power On 1 04 04 104 Registered gwer 2 1 04 04 104 ession 14 Registered Ses started 1 04 04 104 2 Registered started 1 04 04 104 Registered Ses started 1 04 04 104 Registered Ses started 1 04 04 104 Registered ge started 1 04 04 104 JARACKEL Registered Session started 1 04 04 104 E oarackso Registered Power OFF 1 04 04 1041 BD GARAK Registered Power OFF 1 04 04 104 B oanack7s Registered Power OFF 1 04 04 1041 OAR ACTF Penictered Prower CFF 104 O14 aa F After confirming the action the Management Console will begin updating the selected devices This process may take a few moments depending on the number of devices affected by the update Once the process is complete the affected device s will reboot automatically Keep in mind that L and M series device profiles are not cross compatible due in part to the fact that L series stores information for three separat
77. ng s vSpace Server transcoding process Windows displaying video and multi media applications are dynamically detected by vSpace Server and then transcoded for transport to the L300 device using the NComputing UXP network protocol The detection and transcoding process can take a second or two to engage during which time media will not be fully accelerated A short flicker will precede the multimedia acceleration this is normal You can control whether the acceleration engages or not for non media player applications via the NC Tray application located in the Windows system tray by selecting or deselecting Browser acceleration Page 44 of 95 Troubleshooting amp error messages For the latest information and troubleshooting help please visit the NComputing online knowledge base at htto www ncomputing com support DHCP server was not found DHCP Error If the access device cannot find a DHCP server this error message appears e Make sure there is a DHCP server on the current network e Make sure a LAN cable is connected to the access device e Make sure the LAN cable connected to the access device is not a cross over cable e Make sure the LAN cable is properly connected to the networking equipment e f there is no DHCP server on the current network change to using a static IP address See the section on installing the access device for instructions No Terminal Server found message Hessage This oc
78. nt For enhancing performance and reliability we recommend using an FTP or STP cable between the L300 and the client devices Page 6 of 95 a NComputing NComputing L Series User Manual rev 05 07 12 ALA SA Yo EMC Registration A Q Network virtual desktop L300 NCC L300 B 2 29 BS MAE FAIA _ HAZIA WES FA BAY a NCC L300 B Alla Fa uly Multi User Computing Access Device L230 NCC L230 B an uly Multi User Computing Access Device L130 NCC Ss a Ay 3 A aA aes NCC L130 B Page 7 of 95 NComputing European Community CE Disposal Information This symbol means that according to local laws and regulations your product should be disposed of separately from household waste The separate recycling of your product will help ensure that it is recycled in a manner that protects human health and the environment Page 8 of 95 NComputing GPL Declarations The NComputing L300 access device contains in part some free software software licensed in a way that ensures your freedom to run copy distribute study change and improve the software This free software is also contained in the L300 firmware update files that are distributed together with NComputing vSpace Server software installation packages that are expressly for the L300 The free software contained within the L300 firmware includes a version of X LOADER U BOOT LINUX LIBSYSFS LIBUCI
79. nt the access device s information by clicking on the Print button For L230 devices a check box appears on the Device Properties screen that allows the administrator to specify whether or not the USB port can be used on that access device In the UTMA UTSA Device Group s tree item you can create groups of access devices for administrative purposes You can use groups to organize your access device records by any criteria Access devices can belong to as many groups as necessary Right clicking on the UTMA UTSA Device Group s tree item will bring up a context menu where you can create a group Page 62 of 95 a NComputing NComputing L Series User Manual rev 05 07 12 I UMAT SASi 2 i Local Lert arei irou hoe al In the Enter UTMA Device group name window enter the group name and description e group name 82 Group Name Description Page 63 of 95 NComputing NComputing vSpace Server 6 Management Console Guide Before beginning make sure you ve downloaded and installed the latest version of vSpace for your selected operating system For the purpose of this document we will be using vSpace 6 in conjunction with the L300 and L300 access devices Older versions of vSpace may contain variations in console layout and features but many of the same concepts and terms will apply While certain examples given herein highlight the L series specifically it should be noted that
80. oft or as expressly set forth in the Microsoft Windows Server to Windows XP License Rights section of the NComputing EULA In all cases your rights and obligations with respect to the use of vSpace Server software with Windows Server software and Windows Client software are defined by both the NComputing vSpace Server software EULA and the applicable Microsoft Software License Agreement or EULA For more information on licensing with Microsoft operating systems see www ncomputing com mslicensing For single user applications of your L series product such as remote control digital signage and 1 1 VDI refer to the same web page for information on client operating systems currently supported The NComputing hardware and software products described in this user manual are protected by numerous granted and pending U S and international patents Some components of NComputing products utilize open source software Please refer to the GPL Declarations section of this User Manual for more information 2003 2012 NComputing Inc All rights reserved NComputing vSpace Server and Numo are registered trademarks of NComputing Inc USA Microsoft Windows Windows Media and DirectShow are registered trademarks of Microsoft Corporation Intel Core 2 Core i5 and Core i7 are registered trademarks of Intel Corporation VESA is a trademark of Video Electronics Standards Association Kensington is a trademark of ACCO World Corporation QuickTime is a regis
81. ol Panel gt Hardware gt Power options Microsoft s default power settings give a false impression that vSpace Server CPU utilization is much higher than on previous 32 bit operating systems e Windows 7 Desktop Theme If you install the Windows Server 2008 R2 Desktop Experience feature start the Themes system service and set it to autostart then each individual can personalize their virtual desktop to use a Windows 7 themed interface However remote sessions do not support the Aero window transparency feature for overlapping windows Page 23 of 95 NComputing Client Access License CAL Installation For multi user applications in addition to installing and activating the Windows Server operating system license on the host system you need to acquire two types of client access licenses First standard Windows Server CALs for each user or device are needed Second you will also need to install Remote Desktop Services CALs RDS CALs when running on Windows Server or Windows MultiPoint Server CALs WMS CALs when running on Windows MultiPoint Server for each user or device accessing the system For Windows Server operating systems you will need to first add the Remote Desktop Licensing Server role provided with the operating system to at least one host in your environment After you install the licensing server on a particular host you will use the Remote Desktop Licensing Manager application to activate
82. ote server Server and Click on the server name within the left navigation tree to display a mix of vSpace Licensing and Licensing information for that server as described in sections 2 1 and 2 2 of Information this guide Provides a selection of host configuration options as described in section 2 3 of System Settings thisguidei Provides details on USB devices connected to the host and their current device USB Assignment access settings as described in section 4 0 of this guide Displays a list of currently active sessions on the selected host Unlike the local Sessions Sessions list you cannot directly interact with sessions viewed through the Remote Servers section of the vSpace console Page 92 of 95 NComputing 8 0 Common Tasks This section provides some examples of frequently encountered administrative tasks that utilize many of the features outlined in the previous sections 8 1 Helpdesk Tasks Remote Viewing and Controlling a Device Session For this example we ll simulate remotely viewing and then controlling an active vSpace session These actions will demonstrate the following vSpace console features e Locating sessions by windows login credentials e Viewing a session remotely e Controlling a session remotely The Scenario A device user is having trouble and has called their office helpdesk service to assist them The nature of the issue suggests that the easiest solution may be to have a techni
83. presented with the vSpace Server End User License Agreement EULA If you agree click in the I agree check box and then click the Next button Page 15 of 95 a N om utin NComputing L Series User Manual rev 05 07 12 NComputing Online Registration In the case of Online Registration follow the instructions below Otherwise skip to the section titled Offline Registration Online registration will be completed automatically if possible during software installation If your host system is unable to access the internet e Ifyou want to register your software and L series access devices online leave the Register vSpace Server software radio button selected and click Next rn BY License wizard Type of Registration Please select required action Computing Register vSpace server software Get additional licenses Continue offline registration e Atthe Customer Data screen if the data fields are not already populated with the information entered during product installation enter the registered user s relevant information Each field in this window must be filled in Once you have entered all the data click on the Next button and proceed through the additional screens that show you which devices are connected and the current registration status vSpace Server 6 6 N License wizard Customer Data for NComputing products Please fill in the missing information fields They
84. puting vSpace 03 03 2010 4 05 002 NComputing Inc http jwaww ncomputing com http fwwwsncomputing com support aspx Copyright 1998 2009 by NComputing Inc The License information tree item shows the information entered during the registration process or as shown below how much longer the product will function before registration is required m UTMA UTSA Settings File Action Yiew Help am AR e C UTMA UTSA Settings B 8 Software Settings local isd Sessions R Session 01 Information amp Settings Z Product Information Wi License information Sa System Settings H USB Device Assignment s gy Hardware settings LAN local Name License Type Maximum number of connections Work time limit For not activated stations License Expired time A Name A Company A Email A Phone Value Trial 9 days 30 1 hour Saturday April 03 2010 The System Settings tree item shows the following settings for the vSpace software Double clicking on the name of the setting allows you to adjust it unless it is read only which is specified below Page 56 of 95 NComputing im UTMA UTSA Settings File Action View Help am B e E UTMA UTSA Settings Name value g Software Settings local Maximum number of stations fincl Host 31 a cE ole Current number of sessions 1 _ Session 01 Be This machine RDGLAB3 E G Information amp Settings E Thi Air Product Information A deel
85. re of the L300 L Series L300 Device Settings en j v E Discovered by terminal H group 1 E group gt gt o Dom _ gt Remove a Apply A Cancel UP DOWN gt gt Add Group Add Server Remove Page 81 of 95 Changes the order in which a server within a group will be accessed Adds a detected server to a server group Creates a new server group Adds a new server to an existing server group Removes the selected server or group 6 6 Login Tab The Login tab provides several configuration choices that determine how the device will behave once it connects to a given host system including screen resolution and automatic login options Note that the L series and M series Login configuration menus vary slightly as seen below L Series L300 Device Settings N Information z Connections Server groups Login As Network Ta Padt Vertical refresh rate Sleep if idle for 60Hz Never Autologin settings Screen resolution 640 x 480 x 16 bit color 640 x 480 x 24 bit color 800 x 600 x 16 bit color 800 x 600 x 24 bit color 1024 x 768 x 16 bit color 1024 x 768 x 24 bit color 1280 x 720 x 16 bit color 1280 x 720 x 24 bit color 1280 x 800 x 16 bit color 1280 x 800 x 24 bit color 1280 x 1024 16 bit color 1280 x 1024 x 24 bit color 1360 x 768 x 16 bit color 1360 x 768 x 24 bit color 1366 x 768 x 16 bit color 1366 x 768 x 24 bit color LAAN se
86. s that should be opened are TCP Protocol 27605 27615 3581 3597 3645 3646 3725 UDP Protocol 1027 1283 3581 3725 Please see our Knowledge Base at http www ncomputing com support for more details e At the software End User License Agreement and Terms of Use screens read the agreements and if you agree click on the I agree checkbox and then click on the Next button fe NComputing Space 4 9 2 Additional Options Computing Select additional options to install IV Install Administrative Network Console Administrator Password JV Set Administrator Password Create Password Retype Password Please make sure your passwords are identical Password fields cannot be left empty e At the final Confirm Installation screen click Install to begin the software installation and then follow the additional prompts This process may take up to 5 minutes to complete and it is normal for the system to beep frequently The installer may appear to stop but if the mouse cursor regularly switches between the pointer and the hourglass everything should be Page 13 of 95 NComputing proceeding normally If the installer takes longer than 15 minutes to complete please contact NComputing technical support for assistance e At the vSpace Server successfully installed screen click Close to end the installer and select whether or not to immediately restart the computer
87. sample rate Audio mono sound Audio 8bit sound Packet queue size for high latency networks Page 71 of 95 Enabling this setting enables graphical elements within the OS such as window animations Disabling this option can improve desktop performance Setting this to Yes enables advanced Windows themes and graphical elements Disabling this setting can improve desktop performance Enables or disables the shadow seen beneath the mouse cursor Mouse shadows are not supported Enables or disables the blinking cursor effect Enables or disables smoothing which can improve the appearance of fonts in some situations at the cost of increased resource usage Enter a value here to limit the frame rate of streaming video to a desired number Lower numbers will reduce network traffic when streaming videos to client sessions Decreasing this percentage will dramatically reduce the amount of network traffic being sent to client sessions at the cost of video quality This setting enables or disables the advanced video streaming capabilities available to L300 and L300 devices Allows users to have more than one window open and streaming video at a time per session Note that video performance may be better when limited to a single stream at a time This value affects the rate at which the session image is updated Larger values reduce network traffic but create a larger delay between updates Sets the audio sample rate to b
88. se by the host session only Allows administrators to decide which user session s have access to a given USB port Page 73 of 95 NComputing NComputing L Series User Manual rev 0 5 0 Sessions 5 1 Session Overview When one or more devices connects to your vSpace host the Sessions section of the left navigation tree will be populated with a list of active sessions Left click on the Sessions section to display an overview of active sessions on the right side of the console NComputing vSpace Management Console Ow amp El N NComputing vSpace amp License Information r TON System Settings z Fi l Profiles 5 a Sessions 2 z Session 2 Not registered be By Session 3 Not registered Eb E Devices fe L series series Sessions Device Name MRACK 12 1 MRACK 12 3 Session 3 mtest36 a w NComputing vSpace Servers Session Status 10 4 8 192 04 10 2012 10 14 10 4 8 192 04 10 2012 10 14 VIEW session B x Right click on any of the active sessions listed on the right side of the console to display the following four options View Session Send Message Disconnect Session Stop Session Page 74 of 95 Select this option to allow you to view the desktop of the selected session Select this option to broadcast a short text message to the selected session Logs the user out of the current session Disconnects the device from the current s
89. sening ceva becsiuneladacdidencesettecewt Meciniadedeeeedeacs 25 130 230 Firmware Update seriteriotierir aer ET 27 L300 Device SCCUD curran a r a aa EA 28 L300 Firmware Update s csccccocscwascacevaiduectcns iie EEEE EAE 30 Using Your L130 and L230 Access DeVICES ccccccssecccsseccescccenececenecceencecausceceuecessueceeeeeeseuceseuecessecensaees 31 Using Your L300 Access Device ssessessessessessessessessesseosessessessresersresresresresresresrrsresrroseosroresseesessesseosesseese 36 Toe eero Ceon OE a ee er ee ene ee re 36 SSS OIA O haters ences errs E pecans psc esse teense rane oe een oeeea ee ose ee 37 fiat cam Dvice CUP STEE 9 ene ee eerste ae rea re er een ee eee 37 Device Setup The Connection Settings Tab cccccccssseccccsseccccesscceceeseceeeeeecceeeeseceseuecesseneceeseneeeeeas 38 Device Setup The Manage Groups Tab cisctiucessessnacescnsuqsevelssntesavsesscacssetunsnseqsaiebeeedeueeeessacventereaveeniet 39 Device Setup The Login Settings TaD sissecsscsscerssesseacessesuassceisueresatndesscacteesanetbenssalseenienidassacventaneeuers 40 Device Setup The Neiwork Ta Donessa ENE ete eee es 41 Device Setup The Password Ta Discsrisiniaa a N ees ac see anne ee ecraeee 42 Device Setup The Update TaD ncssa rere es er ee ee ee re eee 43 Returning to the Server Selection SCre n cccccccsssccccessececeesececcesccccaeseceseueceeceusecessusecessenecessanaeeetes 44 LOO M timedir Accelera
90. sion if required per the Release Notes making sure to keep your registration information active when prompted and install the new version of software Alternatively you can update the vSpace Server software directly over the Internet by selecting vSpace Server Update from the Start menu Note If the Enter Password window appears enter the vSpace Server administrator password you selected during vSpace Server installation Click the Connect button to check for a software update If there is a new version available click on the Download button to start the update process If there is no new version available click on the Exit button When the download is complete the installation of the new version will begin Uninstallation To uninstall the vSpace Server software select Uninstall vSpace Server under the NComputing vSpace Server folder in the Start menu or select vSpace Server from the Add Remove Programs utility in the Windows Control Panel Follow the uninstall utility s prompts to remove the program components After vSpace Server is uninstalled you must restart the host computer to complete the removal process Page 22 of 95 NComputing Windows Configuration Notes The following are some initial Windows configuration notes to be aware of e Windows 7 Installation You must have administrative rights to install vSpace Server 6 onto Windows 7 However unlike in Server 2008
91. sole 5 1 Session Overview and 5 2 Session Information and left click on Session 2 in the left navigation tree revealing several session control options 5 3 Session Controls along the top of the screen These controls allow them to remotely view and then control the desired user session Page 93 of 95 NComputing 8 2 Maintenance Tasks Performing a Firmware Update on an Active Device In this example we will simulate performing a firmware update on a device that is currently in use To do this we need to give the current user advanced notice of the impending update before proceeding This demonstrates the use of the following vSpace console features e Locate devices by active session ID e Send a message to an active session via the console e Perform a remote firmware update on multiple devices simultaneously The Scenario As the work day winds down in a small office environment the administrator gets ready to perform firmware updates on L series devices throughout the building All of the users have left for the day with the exception of one The administrator needs to make sure that the user is aware of the impending device update and restart before proceeding and decides to use the vSpace Management Console to accomplish this task Step 1 Locate the active session and its associated device The administrator locates the active session using the Sessions section of the Management Console 5 1 Session Overview of t
92. ssociated with this session The date and time that the session was created The serial number of the device associated with this session The firmware version being used by the device associated with this session The IP address of the device connected to this session The applications currently in use by this session a NComputing NComputing L Series User Manual rev 05 07 12 E 3 5 3 Session Controls A number of controls that provide easy access to some common operations appear at the top of the console These operations include the ability to remotely view a specific session or to send that session a message NComputing vSpace Management Console oj x Om EET H N NComputing vSpace e Usb Assignment Session Information Ele sana 2 oe 5 DESSIN Refresh Refreshes Device and Session data within the vSpace console Send Message Sends a private message to the selected session View Remotely displays the selected session providing the same desktop view that the user is currently seeing Disconnect Disconnects the device from its associated session Stop Stops the selected session effectively logging the user out Registration Opens the Registration dialog box U 0O we wo Help Opens the Ncomputing Support page on an external web browser While using the View function on a session administrators can right click on the top bar of the vie
93. stablished but disconnect Established UTMA Og 192 168 0 97 The Application loaded tab shows all the applications running on the selected session Page 53 of 95 NComputing Network UTMA UTSA Settings Fie Action view Help e HH e ouae CI UTMA UTSA Settings Local Users and Groups Local Local Computer Policy 4 Software Settings local tak Sessions amp Session 01 J Session 02 A Session 03 E3 Information amp Settings USB Device Assignments 2 Software Settings LAN SS Hardware Settings LAN local aax Application loaded Information csrss exe winlogon exe Explorer EXE avgcc exe KmMsg exe mmc exe mspaint exe The Information tab shows the following information about the selected session The Station name field shows the access device s name that was defined via the vSpace admin console The Logged in user field shows the username that is currently logged in The Default user field shows the default username for the vSpace user session If one is not configured it shows the last user that logged in The Status field shows the session connection status The Client connection field shows the UTMA session and the IP address of the access device used The Display Id field shows the access device s display ID The Hardware Id field shows the access device s virtual hardware ID The Keyboard Id field shows what type of keyboard interface is
94. storage devices a microphone port and more color depth for an even better user experience The L300 delivers the best possible virtual desktop experience with the addition of a high performance video acceleration system that supports full screen motion video higher screen resolutions and more USB ports This manual covers the L series on Windows operating systems refer to the NComputing online Knowledge Base at www ncomputing com support and search on OS Support for specific Windows operating systems supported For documentation on available Linux operating system support refer to the Knowledge Base search on L series Linux The following table summarizes the key differences between the products in the L series family L130 L230 L300 Maximum Screen Resolution Wide 1440x900 1440x900 1920x1080 Maximum Screen Resolution Standard 4 3 1280x1024 1280x1024 1600x1200 Mouse amp Keyboard Ports PS 2 PS 2 MicrophonePort ooo o e s s o Acceleration for fullscreenvideo suppor no o es ooo Page 10 of 95 NComputing Host Setup System Requirements Starting with vSpace 6 5 the maximum number of L Series users is increased to 100 However the number of users intended application suite and overall performance expectation will ultimately determine how powerful a computer must be used in order to deliver the desired multi user experience The tables below give recommended specifications for a vSpace host
95. t be selected before settings can be saved Use Server groups tab to change server groups in drop down list below Autoconnect to aroup 1 ad 0 Manual connection options W Auto discovered connections W IP address or hostname Configures the device to automatically connect to a predefined server location or server group Autoconnect to Manual es i Configures the device so that the user can select a specific host IP or Server Group connection each time the device boots options Auto discovered Enable to display all available hosts on the device s subnet connections IP address or Enable to allow the user to type in a specific IP or host name hostname Server group list Enable to allow the user to select a server group to connect to Page 80 of 95 computing 6 5 Server Groups Tab The Server Groups tab allows administrators to combine several servers into a group and then instruct the device to connect only to servers in that group Exactly which servers are included in a given group and the order in which devices connect to them can be designated and altered within this menu When the device is setup to autoconnect to a server group it will connect to the first available server in the list in the order set in the group If the first server is not available the device will then connect to the next server in the group and so on This is a key component for using the auto failover featu
96. t to each server to display all available remote settings and configuration menus 7 1 Enabling Remote Console Support To allow a given host to be accessed remotely by other hosts enable the Remote Console Support feature in the System Settings menu under the L series tab 2 3 System Settings To do this select the Enable remote console on this server checkbox and enter a password as shown in the image below te Console Support Enable remote console on this server W Remote console password secsscenccccnces Page 91 of 95 NComputing 7 2 Remote Console Features While many of the host management features can be accessed remotely there are some differences between what can be accessed remotely from a different vSpace host on the same or different subnet and what can be accessed locally from the Management Console running on the host to which devices are connected Below is a feature matrix demonstrating some of these differences Available Remotely Available Remotely Available Locally same subnet cross subnet v MLM System Settings ee y y fF v y y o USB Assignment sj o ooo o ey a Connected Sessions s o o d w y o yy Device Settings s y ooo l yoo While keeping the limitations listed above in mind features available through the remote console NINN SIS function in much the same way they would locally Below is a brief overview of each subsection available for each rem
97. te fps 24 Video Quality 5 95 75 Video streaming support Enable Advanced Graphics Compression MOJO Enable Number of video frames to skip between updates D Audio sample rate 22 050 Hz Audio mono sound No Audio amp bit sound No Maximum size in bytes of each network video update 0 Packet queue size for high latency networks Fixed Size Administrators can add or remove profiles using the Create Profile and Delete Profile buttons located to the top left of the menu An existing profile can be selected using the drop down at the top of the Customize Profiles section of the menu Defaults can be restored using the Restore Defaults button to the right of the menu Show Desktop Enable the use of desktop wallpapers in user sessions This can also be set to Wallpaper conform to existing user profile settings default Show window Enabling this setting shows full window contents when moving a window on the contents while desktop Disabling this setting will show only the window s outline while it is dragging moving and can improve the overall performance of the desktop experience Page 70 of 95 NComputing Menu animations Use Windows themes Cursor Shadow Allow blinking cursor Font smoothing Maximum Video frame rate Video Quality 5 95 Video streaming support Advanced Graphics Compression MOJO Number of video frames to skip between updates Audio
98. tered trademark of Apple Inc YouTube is a registered trademark of Google Adobe and Adobe Flash are registered trademarks of Adobe Systems Inc All other trademarks are the property of their respective owners Page 3 of 95 NComputing TABLE OF CONTENTS IMO ORCI NOTICE S anieri ai E T E EEE A a baveatacaeets 2 Be FTO GN ON E E A E EA 6 PE UO CO A E a E E E bigeicamesatrnteshaamonbuecanonsencne gt 6 PECI OA O a a E E E E E N 6 PLD CI ON eei N E onaiciextondennnosevaneedeaasseloioeinectecees 9 Product OVON IEW oes A a a 10 OST e E E E E E E E E E E E E sens 11 vSpace Server software INStallation ccecccccssscccceseccccesecceceseceeseececeueceeeeuscceseusecessuecetsugeeeetegseeetas 12 User Account Creation ssssssessessessessessessessessrssrosroseoseosessesserserseesresersresrrsrrssesresresreosroseoseeresseoeseesesseesene 14 Product REESI O eaa N a a a 15 JNICC RCE O oe A A E S 16 ONE RESIS A O a E E A oteeece diac 19 Registration RemiInNdE osiris E EAE 21 Updating the vSpace Server Software sssssessssssesssrrrssrrressrrressreresrreessreresrrerssrrresrtressreresrtresreereserresene 22 MVS ANAO enra ES 22 Windows Configuration NOTES ccccccssseccceeseccccesscccesusecccseecceeeesececeuecessenecceseusecessunecessugeceesensesetsuneess 23 Client Access License CAL Installation cccccsccrscssessearscnsessearsenseuseurcenseuseuscansenseuscansauserresteauserresteases 24 LISO and L230 Device Setup i
99. the L series and M series share nearly identical configuration options 1 1 Installing vSpace Begin by going to www ncomputing com softwaredownload and downloading the latest version of vSpace Once the download is complete launch the vSpace installer and proceed through the guided install process Be sure to reboot your host once the installation process is complete 1 2 Registering vSpace a TT Once vSpace is installed register the host software by Send Message A Open Console right clicking on the NComputing icon in your system tray n and selecting vSpace Registration as shown in the image Update vSpace SW to the right _ Ekt This will launch the Registration Utility and you will be i ria guided through the remainder of the registration process s El gt T h Cau 1 3 Connecting Your Devices vSpace is now ready to accept connections from L and L series devices Keep in mind that by default your devices will automatically look for vSpace hosts on their designated subnet You can alter this behavior from the devices themselves or from within the NC Console 6 4 Connections Tab at any time Depending on your selected operating system further configuration steps may be required for the OS itself such as adjusting Local Policies or User Groups Be sure to review our general deployment checklist to ensure that your environment is properly configured to facilitate device sessions L series Deployment Checklist_
100. the next step e After downloading and extracting the installer files or alternately locating them on the product CD run the vSpace Server Installer by launching MSI installer for a first time installation If you are updating an existing vSpace Server installation refer to the Release Notes for specific install instructions e At the installer s Welcome screen click on the Next button which will take you to the antivirus and firewall warning screen Read and follow the instructions then click on the Next button Page 12 of 95 43 NComputing vSpace Lo es Firewall Antivirus Software Warning Some anti virus or firewall software may interfere with the installation and or operation of the NComputing vSpace software Before installing vSpace please disable or uninstall anti virus or firewall software After completing the vSpace installation and confirming functionality you can enable or install the anti virus firewall software For more information refer to the user s quide or visit the support section at www ncomputing com support and search for anti virus in the knowledge base Cancel lt Back Note When dealing with certain firewall applications you may need to make sure that the NComputing exe files have proper access permission to the network These exe files include KMSERVC EXE BOOTSRV EXE KMMSG EXE KMUPDATE EXE KMREGWIZ EXE Within the Exceptions tab of the Windows Firewall the port
101. tiavedtevvapasniniendans 68 2 5 System Set ngs Pertormance Profiles rsissnsr er dastseutee ease actemisuetn deem anldooeaeeacaaenacedts 69 2 6 System Settings Performance Profiles ADVANCED csscccccsseccecessececeesececeeesceesseeceteuneceesenes 70 POTN SS atc data sees deuce gnce ero ce to See poe eas atea dees tt camia ne doin eos se saree ees sate es sents ane 72 BO SS O a ca eas aces nis cane ge ae gsc eres rete id cas ewan aeons EE E E E N E 74 Dil SESSION OV EF OWN on E E cand ours cous ocuicaveunni ee eabeincariounin E E 74 D2 SES SIO MLO Whe Ul OM a A EA E 75 poe 15 21 gi 2 a 0 e eee en ae ee ee ee en eee reer 76 6 0 Device Management aac eats casa teceen eed ens cancun trantstit cnn EE E 77 Ce SS IHS SS Sesto es E 77 eZ My CSS aah eesti rena cise re E E eng Coeihccind dost lend aout vena dinsir lens Noe teeea deste dame nueeeneceneees 78 eos NT OBA CIO AO erer T son cseus coucaseaseedcobsneneesestewsseneceucaseaceedastpeeeseoeseecesecs 79 FE GOTO CE ON Wel e E A 80 SS GOS E e E A E EEEE AA deed cote neve seas AS E E cote 81 COLOS TAN peen a ec ed ee me E E E sees aencs 82 7 NEWT T Iera T T cect asaudecdastenseeuerioeseeceestes 84 ASSO EI eee a a A E A T 85 eo IS cass scarcer nee costes gedit ose snes 86 BO Se alr Cla SELLING S and CONS senssa N 87 Dll Coniguraton BO TCS ric decta eee es cette cay etrseg sa ccterene ac asaceasracsyeaeasesosien cous aunedeeusoncoyeantncdsosiencavaneeaueeces 88 ona A Crean POE
102. tible versions of vSpace on the device s subnet will be displayed by default in the Available Connections list You can also connect directly to a specific host by entering its hostname or IP address in the field at the bottom of the Server Selection screen or enter the Device Setup menu to create groups of servers that the client can automatically connect to Page 36 of 95 NComputing Device Information The following information can be viewed from the Device Information screen O O O Device name Device ID Firmware version Serial number Interface IP address Subnet mask Gateway MAC address IP conflict Link detected The Device Setup Screen The Device Setup screen holds all of the device s configuration data which is divided into the following categories e Connection Settings default tab e Manage Groups e Login Settings e Network e Password e Update Device Information Device name Device ID Firmware version Serial number Network Information interface IP address Subnet mask Gateway MAC address IP conflict Link detected NComputing QARACK16 300 1 6 000 0003 Anr Ig L300K15 Ethernet 10 4 8 104 aeh m pr a When you are finished configuring device settings you can click OK to save changes and exit the Setup screen click Apply to save your changes and remain in the Setup screen or click Cance Setup screen without saving your chan
103. tomatic Login Settings 1280x721 1280x801 x Enable Automatic Login 2 40 AGU 1280x1024 1360x768 Domain 1366x768 1440x900 User testl6 1600x300 1600x1200 Password eccee 1680x1050 l 1920x1080 Enable Kiosk Mode no Desktop Colors Program 24 bit Folder Save Cancel Page 40 of 95 NComputing Device Setup The Network Tab The Network tab contains the device s network communication settings as well as a Ping Test tool The settings that can be configured are e Device Name Used to identify the device within the vSpace Server management console e Optimize for Selects the type of network connection for optimize network traffic e IP Configuration Allows the administrator to configure the terminals network settings o DHCP dynamically obtains settings from the network s DHCP server O Static requires manual population of the IP settings P Subnet Mask Gateway DNS1 DNS 2 e Ping Test The Ping Test utility can help in troubleshooting network connectivity problems For instructions on using the Ping Test utility simply leave the text field blank and click Ping e NComputin puung Connection Settings Manage Groups Login Settings Network Password Update IP Address Configuration Interface Ethernet Device name QARACK16 DHCP Static Optimize for LAN hd Ping Test Enter hostname or IP and click Ping Click to save changes to the Apply 3 IP address configuration
104. ttings LAN local amp Standard Enhanced PCI to USB Host Controller amp Available USB Ports HOST P aax In the USB Device Assignment s tree item you can control connections between USB ports on the host and vSpace sessions To use this function navigate the tree to select a USB port When you right click on an entry under USB Device Assignment s you can de select the Hide the ports that are not connected item to see all ports After selecting a port the following information is displayed e The port number e f a device is connected the device s simple name e The device s longer name usually including the manufacturer and model e A check box for Allow all users access to every USB port When this is selected all USB ports are connected as if in one hub When the box is not checked a list of available USB ports is displayed where you can select which one s is are to be connected to the selected device This list shows each access device s MAC address and its serial number along with a checkbox ti Network UTMA UTSA Settings File Action view Help om R C UTMA UTSA Settings Local Users and Groups Local 2 Local Computer Policy 4 Software Settings local iat Sessions GZ Information amp Settings lt USB Device Assignment s Available USB Ports HOST P eS Standard Enhanced PCI t eS RootHub amp amp PortS DeviceCo a Software Settings LA
105. unt of time after a shutdown command is issued on the host until the shutdown occurs After the shutdown command is issued on the host the shutdown timer starts Then a window pops up on each access device that tells the users they must logoff since the host is shutting down Each user must save their work Also a window pops up on the host that enables the administrator to abort the shutdown timer and start the shutdown immediately or cancel the shutdown When the shutdown timer expires the shutdown occurs e Disable Send Broadcast Message Displays whether or not the administrator has disabled broadcast messages See the description of the Sessions tree item for more information about how broadcast messages work e Disable Console in Context Menu Displays whether or not the administrator has disabled the Console Icon from showing up in the Windows system tray of a user s virtual desktop session e Prevent access of the USB storage devices to the attached device Displays whether or not the administrator has globally prevented access to USB devices on access devices Page 57 of 95 NComputing Remote View Control allowed Displays whether or not the administrator has configured the vSpace software to allow administrators to remotely view user and control user sessions Clean up disconnected sessions not in use Displays whether the vSpace software automatically looks for disconnected sessions that are not in use and logs the
106. w window to take control of that session Page 76 of 95 NComputing 6 0 Device Management 6 1 L series M series The L series and M series sections of the console provide all of the tools and options needed to configure and maintain your devices as well as important usage information such as user name and session number The L and M series devices share nearly identical configuration options Chent devices Broadcast search WC ompeting vSpecr Management Cansole Retesh Device Information Store Configuration Prole Update Device Frerware Satfecet Device Paceword wae 12110667 12110086 12118555 12311265 12118506 12119382 12010045 1200 5843 12002288 12012046 12005556 120 18996 Right click on one or more devices displayed in the L series or M series Devices list to display some basic maintenance options Standard left click box selection shift click and ctrl click methods allow for the selection of multiple devices at once e Reset Device Resets the selected device e Refresh Device Information Refreshes all information on the selected device within vSpace e Apply Configuration Profile Applies a stored Configuration Profile to the selected device s e Store Configuration Profile Stores a profile of the selected device s settings for future use e Update Device Firmware Initiates the Firmware Update process on the selected device e Set Device Password
107. xpedite the deployment process they will perform as many tasks as they can from the host rather than configuring individual devices Step 1 Connect and Configure the First Device After creating a host system with sufficient hardware resources for the intended user load and completing the vSpace installation and registration process outlined in 1 1 Installing vSpace and 1 2 Registering vSpace of this guide the administrator connects the first device to the host created for this lab This device will serve as the template for the rest of the devices in the lab Once connected the administrator locates the device from the host under the L series Device list 6 1 L series of this guide The administrator right clicks on the device and then selects Update Device Firmware to initiate a firmware update on the selected device Once that process is complete and the device reboots the administrator can double click on the device and configure it as desired 6 3 Information Tab through 6 9 Update Tab of this guide Step 2 Store the First Device s Configuration Profile After completing the configuration process on the selected device the administrator can then right click on the device in the L series Devices list of the console and select Store Configuration Profile 6 12 Creating Profiles of this guide to save this configuration for use on the rest of the devices in the lab Step 3 Connect and Configure the Remaining Devices
108. y manage and automate the assignment of Internet Protocol IP addresses in an organization s network Without DHCP the IP address must be entered manually at each computer in an organization and a new IP address must be entered each time a computer moves to a new location on the network e Download the transmission of a file from one computer system to another e Ethernet the most widely installed local area network LAN technology specified in a standard IEEE 802 3 e Firewall a set of related programs located at a network gateway server that protect the resources of a private network from users on other networks and control what outside resources its own users have access to The term also implies the security policy that is used with the programs e Gateway a network point that acts as an entrance to another network On the Internet a node or stopping point can be either a gateway node or a host end point node e Host Computer a computer in which the vSpace Server program has been installed e Internet a worldwide system of computer networks in which users at any one computer can if they have permission get information from any other computer and sometimes talk directly to users at other computers Page 48 of 95 NComputing IP Address the Internet Protocol IP is basically the set of rules for one network communicating with any other or occasionally for broadcast messages all other networks Each networ
109. your computer a correspondence table relates your IP address to your computer s physical MAC address on the LAN vSpace Server NComputing Desktop Virtualization software PC Personal Computer Router in packet switched networks such as the Internet a router is a device or in some cases software in a computer that determines the next network point to which a packet should be forwarded toward its destination The router is connected to at least two networks and decides which way to send each information packet based on its current understanding of the state of the networks it is connected to User one who uses a computer system Users may need to identify themselves for the purposes of accounting security logging and resource management In order to identify oneself a user has an account and a username USB Universal Serial Bus is a standard designed to allow peripherals to be connected to a computer using a standardized interface socket and to improve plug and play capabilities by allowing devices to be connected and disconnected without rebooting the computer UTMA Ultra Thin Multi Access Page 49 of 95 NComputing FAQ For the latest information and FAQs please visit the NComputing online knowledge base at Q Must the versions of the vSpace Server software in a network be the same A Different vSpace Server versions within the same environment can cause data communication problems Please keep all vSpac

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