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Snappy Fax Server User Manual

1. 42 UK FAKOS e 43 HE Pug m 43 g Hai le nu i m J 43 BP ESI ERNEUT em 44 2015 John Taylor amp Associates Contents 3 Part IV Part V Part VI Part VII Part VIII Part IX Part X Part XI Part XII Part XIII 1 a fF W N Network CIENTS ES 45 Client Status E hove ie E E E E E E A E E E 45 Client StatisliCs eer recor ve sip resa rera OSON esa epa LAN aS AELE 45 A M M HS 46 Modem CER E PER EE E E EE 46 Modem USage tm 47 Threads niic nines 2232 520232222283 2212 20322215212121 23 121 293 20 00 ea en a 48 Thread Status 2 ie eter petet es Sava acl bet aa bee Aaa decedent 48 ttr cse 49 TRE AGMEMOMS E E het oen dhe Meat a depu sU vea Deva d veo pas Ue DE Ta Fre 50 CIT H T 51 Import Prior MefsiOl ituri ie atid A At
2. 3 Job Manager Thread Event or Message Wait amp Mailer Thread Event or Message Wait 3 Fax Ready Thread 548 Event or Message Wait 3 Incoming Fax Updater Threi 7088 Event or Message Wait 3 Outgoing Fax Updater Thre 3676 Event or Message Wait amp Auto Purge Thread 6948 Event or Message Wait amp Auto Archive Thread 6852 Event or Message Wait Tod ER 3 Remote Assistant Thread 2800 Event or Message Wait ay s Faxes Trash Archived Faxes Client Status Client Statistics i Modem Usage 3 Thread Information Thread Status 3 1 8 2 Thead Messages Thread Message View informational purposes only 2015 John Taylor amp Associates 50 Snappy Fax Server Help 3 1 8 3 10 15 2010 14 35 37 219 Receive Mode started on Modem 2 10 15 2010 14 35 32 558 Starting Receive Mode for Modem 2 10 15 2010 14 33 50 867 Receive Mode started on Modem 2 J Project Folders Junior Colleg 10 15 2010 14 33 46 212 Starting Receive Mode for Modem 2 10 15 2010 14 33 46 212 Receive Mode started on Modem 1 10 15 2010 14 33 41 590 Starting Receive Mode for Modem 1 10 15 2010 14 33 41 589 Modem Manager Activated Printer Thread Mailer Thread Fax Ready Thread Job Manager Thread Auto Purge Thread Auto Archive Thread 10 15 2010 14 36 50 920 N
3. 2 8 X Automatic Purge The fax server can automatically purge its fax database based on the age of the fax records If you want to use automatic purge please note that purge means exactly that The records will be deleted from the database and thereafter irretrievable This purge activity will not delete external files that were saved by the fax server in response to settings in the section Fax File Storage The purge activity only acts on records in the fax server s database The auto purge activity is handled efficiently by a background thread When the fax server is started the auto purge operation will run approximately 5 minutes after startup Once completely the thread will go to sleep until exactly 24 hours later when it will be run once again 2015 John Taylor amp Associates 32 Snappy Fax Server Help 2 9 General Settings 4 Network Clients Client Notificatior Client Priorities i Modem Settings Fax Options Fax File Storage Junk Fax Filters Publish to Web Fax Forwarding To Email i To Fax Machines Printing Options Email Settings Automatic Purge Automatic Archive Application Security Remote Assistant Permissions Auto Purge Options Enable Automatic Purge Auto Purge Options Purge Incoming Faxes Older than 30 Days Purge Outgoing Faxes Older than 45 Days Automatic Archive
4. Application Security d overridden for all numbers Remote Assistant Fax Pemmissions Add By default the fax server will not schedule an outgoing fax job destined s to a fax number that is already being dialed by another modem If you Software Updates d Note right click on the list to delete an item 2 using only one modem this rule has no effect The purpose of this is Database Server to avoid busy results that would occur if the destination fax number Internet Fax Service verride List cannot accept multiple incoming calls You can override this rule by checking the check box and entering known fax numbers that you call that can accept multiple incoming calls simulatneously such as phone systems that use rollover or hunt groups The entries in the list must be entered exactly as you would dial them from your area including long distance and area codes that are required Punctuation is not needed and will be ignored Default Folder for New Faxes If you want newly processed faxes to be routed to a special folder in the fax server s database select the folder here You must have already created a new folder on the main window by right clicking on the folder pane in the incoming and or outgoing fax data view The default is the root folder of each view Transmission Restrictions If you want to restrict fax transmissions to a certain time of the day complete this sectio
5. 2225259 12 30 2013 12 13 01 Ph You can also sort data views on one or more columns Example Click the date column 2015 John Taylor amp Associates Sorting and Filtering data views 67 header to sort by date If you click it again the sort order will be reversed You can sort on multiple columns by holding down the shift key when clicking the column header Example Click the date column header hold down the shift key and click the Time column header to sort on time within date as shown below ff 69 Snappy Fax Server j File Settings Utilities Help Note the two arrows in the date and time column header indicating a descending order s Pending Jobs 0 4 55 Inbox Trash 4 amp Outbox im 42 21 2013 01 16 11 AN 2 4 5 Inbox 12 21 2013 01 14 41 AN 2 Trash 12 21 2013 01 13 12 2 4 Outbox 12 21 2013 01 11 43 AN 2 279 Trash 12 212013 01 10 13 AN 2 12 21 2013 01 08 44 AN 2 m circ 12 21 2013 01 07 22 AN 2 18 Modem Status 12 21 2013 01 05 52 AN 2 15 Modem Usage 12 21 2013 01 04 23 AN 2 amp amp Thread Information 12 21 2013 01 02 54 2 12 21 2013 01 01 28 AN 2 12 21 2013 12 59 59 AN 2 12 21 2013 12 58 30 AN 2 rsion 2 1 Erro
6. You can configure the fax server to automatically move records from the primary database to the archive database The auto archive operation is handle very efficiently by a background thread The auto archive operation will run approximately 3 minutes after the fax server software is started and then the thread will go into a sleep state until exactly 24 hours later when it will run once again 2015 John Taylor amp Associates Fax Server Settings 33 General Settings Network Clients Auto Archive Options Client Notificatior Client Priorities Modem Settings Fax Options Fax File Storage Junk Fax Filters Publish to Web Fax Forwarding Older than 30 Days To Email To Fax Machines Printing Options Archive Outgoing Faxes Email Settings Older than 30 Days Automatic Purge 7 Enable Automatic Archiving Auto Archive Options Archive Incoming Faxes Application Security Remote Assistant Permissions Default Destination Archive 2 10 Application Security The fax server can be configured to start in a locked state whereby no user interaction is possible or to enter a locked state after a specified period of inactivity or both When the fax server is in a locked state it must be unlocked in order to respond to user interaction Unlocking the fax server requires entry of the security password Note The
7. El the recipient s name pales amp sr Jim Smith F 2 110 Express Fax Mi 14 1 2010 4 1 2010 Printing Options Email Settings 2 Use the buttons to add or delet se the buttons to add or delete Atomatic Archive pattems or email addresses The Application Security Name field can be edited with the Remote Assistant recipient s name Permissions Enable Selective Forwarding to Email Selective Forwarding Rules Add Pattern Delete Pattern Add Email Delete Emai jctagsnapp John Taylor IQ Express Fax 8 11 201 8 11 201 This is the email subject to use note the replaceable tags that are allowed Fax Received From F On D at T D Fax Date T Fax Time F Fax Number N Pages 2015 John Taylor amp Associates Fax Server Settings 29 2 5 2 Fax Machines The fax server can forward incoming faxes to other fax machines based on the following definitions General Settings 4 Network Clients Forwarding Incoming Fax to Fax Note you should configure your modems before Client Notificatior configuring these settings Client Priorities Enable General Forwarding to Fax Modem Settings General Forwarding Rules Fax Options i FaxFile Storage Delete Selected Fax Junk Fax Filters Publish to Web Fax Forwarding To Email
8. 2015 John Taylor amp Associates Introduction 9 fax desktop client version 5 When configured as a client to the fax server software it is referred to as Snappy Fax Client The client software should be installed on any client computer on your network that needs to originate fax jobs or otherwise interact with the fax server software The fax server software cannot originate outgoing fax jobs on its own it only processes outgoing fax jobs that are submitted to it by the client software The configuration screen in the client software is shown below and is accessed from Settings Fax Server Interface in the client software General 4 Fax Options Enable Interface to Fax Server Your Computer Name is JOHNTAYLOR LAP Fax Cover Page Saving Fax Files 4 Fax Forwarding 4 Forwarding to Emai Enter the name ofthe Check Use Database Server Ifthe database computer where the fax Bindings Optio Server is running on the fax server then Selective To Em server software has been snappy fax should find it and you will not have Forwarding to Fax installed to make any other changes here substantially Publish To WebSite x ase activities Fax Filter Junk Fax S Ive a Modem Settings T WINSERVER 7 Use Database Server software installed that supports the database server Configuration i jerver Name Data Host Note changing this option requires snappy fax to be Actions restarted
9. 40 Snappy Fax Server Help 3 1 3 1 1 amp Pending Jobs 4 amp Inbox IQ Express Fax 246 7120 Sending and R Vaiting On Another test IQ Express Fax 246 7311 Receiving Only Vaiting On Call 8 Test J Today s Faxes Trash 4 Outbox 8 Out Test 4 Project Folders Junior Colleg 2 Mainstreet J Today s Faxes Trash 3 Archived Faxes 4 55 Inbox Trash 4 Outbox S Trash Filtered Junk Faxes gt Network Clients Sending Modems 4 Modems Primary 4 Modem Status Secondary amp D j ij Modem 1 IQ Express Fax Modem These are simulated modem status lights there is one light indicator for each modem configured in the fax server The color meanings are Green Modem is Waiting on an Incoming Call Yellow The modem s fax line is ringing Teal The modem is answering a call Blue The modem is receiving a fax Red The madem is transmitting a fax White The modem is idle This is the Navigator Pane The current view is highlighted in the navigator pane software update is available The various available views are shown and discussed in separate help topics in this help file Main Window Views Pending Jobs The Pending Jobs view contains a grid or log showing outgoing fax jobs that have been submitted from the various clients that have not been processed The lower pane
10. 2015 John Taylor amp Associates Changing image thumbnail sizes 69 Miner race gt SaaS H o File Settings Utilities Help 2 4 8 Local Fax Logs 18 Pending Jobs 0 amp B DOR Z Pow 44 Inbox Double Click a record to view the image thumbnails Trash 4 Outbox Drag a column header here to group by that column snn Index Date From Result 148 Archived Faxes gt 522 12 21 2013 01 16 11 AN 2 OK 2 8 inbox 521 12 21 2013 01 14 41 AN 2 OK Trash 520 12 21 2013 01 13 12 2 4 Outbox 519 12 21 2013 01 11 43 AN 2 OK Trash 518 12 21 2013 01 10 13 2 Oe Ohne su 1220203 01 08 44 a OK o Am 1 516 12 21 2013 01 07 22 2 3 Modem Status 515 12 21 2013 01 05 52 Ah 2 OK 13 Modem Usage 514 12 21 2013 01 04 23 AN 2 OK Thread Information 513 12 21 2013 01 02 54 2 OK 512 12 21 2013 01 01 28 AN 2 OK 1 1511 12 21 2013 12 59 59 AN 2 OK 510 12 21 2013 12 58 30 2 509 12 21 2013 12 57 00 AN 2 508 12 21 2013 42 55 31 2 OK 1507 12 21 2013 12 54 01 AN 2 OK 506 12 21 2013 12 52 32 Ah 2 OK 505 12 21 2013 12 51 02 2 504 12 21 2013 12 49 32 2 13 Frequently Asked Questions 13 1 Canitrun as a service For years Microsoft has discouraged service applications that interact with the desktop
11. To Fax Machines Printing Options Email Settings Automatic Purge Automatic Archive Application Security Remote Assistant Permissions o 14 1 2010 4 1 2010 Enable Selective Forwarding to Fax Selective Forwarding Rules Add Pattern Delete Pattern Add Fax Delete Fax EE EE S _ 2467117 2 4 3 2010 4 3 2010 2467311 IQ Express Fax 4 1 2010 14 1 2010 2 6 Printing Options Configure your desired printing options on this screen Do not forget to also configure printing options in the modem configuration record 2015 John Taylor amp Associates 30 Snappy Fax Server Help 2 7 General Settings Network Clients Client Notificatior Client Priorities Modem Settings Fax Options Fax File Storage Junk Fax Filters Print Confirmation page after Receiving a Fax Publish to Web Fax Forwarding Print for successful transmissions only To Email a Always print confirmation page when printing fax piriningOptions image Manual printing Email Settings Automatic Purge Always print status on image when printing sent Automatic Archive fax image Manual printing Application Security Remote Assistant Permissions Printing Options Note see printing options in the mod
12. oming Fax Retrieval Place Incoming faxes imported from fax Scanner Settings i Get Incoming Faxes Automatically server in this folder Printing Options 4 2 Inbox Fax Server Interface B Show Tray Balloon Notification when new faxes are Advanced Options available on server Security Measures B Check for New Faxes every 30 Seconds Archive Options i Watched Folders 4 Server Connection Hot Keys Always Stay Connected Digital Signature Remote Submit _ Connect Only When Needed Internet Fax Service 402 Imported 4 Today s Faxes Set the above options as desired they are self explanatory 2 Fax Server Settings 2 1 General The fax server s General Settings screen 2015 John Taylor amp Associates 12 Snappy Fax Server Help fm Fax Server Settings General Settings 4 Network Clients Client Priorities Modem Settings 4 Fax Options Fax File Storage Junk Fax Fiters Publish to Web 4 Fax Forwarding To Email To Fax Machines Printing Options Email Settings Automatic Purge Automatic Archive Application Security Remote Assistant Client Notifications Use High Quality Rendering to Draw Cover Pages Suspend Outgoing fax activity at startup Minimize on Startup Auto Start when Windows starts if the fax server terminates unexpected
13. 11 Sorting and Filtering data views Data views can be sorted and filtered in any number of ways Filtering If you hover the mouse over the right edge of any data column a drop down filter button will appear the one below is an example if you click the filter button for the date column You can check one or more dates in the filter box to show only records for the selected dates All Custom 12 18 2013 2192013 C 12 20 2013 C 12 21 2013 12 22 2013 12 30 2013 12 31 2013 A Data view filtered by date 69 Snappy Fax Server File Settings Utilities Help shows the current filter j criteria 12 21 2013 01 16 11 12 21 2013 01 17 40 AN 42 21 2013 01 19 10 AN 42 21 2013 101 20 33 If you click the x it will remove the filter 4 Local Fax Logs 3 Pending Jobs 0 b 3h LR Re 41 Inbox Double Click record to view the image thumbnails Trash 4 Outbox Drag a column header here to group by that column 2 Index Date Time _ From Result i temas 1221 2013 01 08 44 E hes T 12 21 2013 01 10 13 AN 2 OK Trash _ 1519 12 21 2013 01 11 43 2 Outbox 1520 12 21 2013 01 13 12 2 OK This is the filter panel it 521 12 21 2013 01 14 41 AN 2 2 id ee Ld 12 21 2013 01 22 03
14. This discouragement has turned into down right taboo in the latest versions of Windows The fax server software cannot be run as a service It will not become fully functional and able to send and receive faxes until a logon occurs Similarly it will not survive a logoff We are going to offer you an alternative way to accomplish the same thing providing both an immediate functional environment for the fax server and the security offered by a service that runs without the necessity of a logon A few easy steps is all it takes summarized here and discussed in detail below 1 Create a new user account in Windows from within which the fax server software will run 2 Configure Windows so that this account will be automatically logged on at system startup 3 Install the fax server software configure your settings and enable the auto start when windows starts option 4 Provide a protection mechanism that will lock the user account at startup requiring password access 2015 John Taylor amp Associates 70 Snappy Fax Server Help Step 1 Create a new user account in Windows Create a new user account in Windows using Control Panel gt User Accounts Call this account anything you want you might opt for something like Fax or Fax Server Create this account with a password Step 2 Configure Windows so that this account is logged on automatically at startup The following steps are specific for Windows
15. 5 9 Modem Status 35 Modem Usage b Thread Information 3 1 6 2 Client Statistics Client Statistics View 2015 John Taylor amp Associates 46 Snappy Fax Server Help Es Canthin me rana File Settings Utilities Help gt Local Fax Logs f Pending Jobs 4 amp Inbox Last Week John Taylor 53 4 21 2010 15 24 25 Today s Faxes John Taylor 98 95 10 15 2010 13 38 40 Trash 4 Outbox 53 14 21 2010 15 24 25 4 J Project Folders Junior Colleg J Mainstreet J Today s Faxes M Trash Archived Faxes Inbox wo Trash 4 8 Outbox Client Fax Statistics of Trash 7 JOHNTAYLOR LAP lt Filtered Junk Faxes 1 315 JT VISTAG4 4 9 Network Clients 3 LE 7 VMXPX86 4 Client Status 125 Client Statistics 4 Modems 4 Modem Status 35 Modem Usage gt Thread Information JOHNTAYLOR LAP Version 3 1 1 63 3 1 7 Modems 3 1 7 1 Modem Status The Modem Status View 2015 John Taylor amp Associates Navigating the Main Window 47 4 Local Fax Logs ff Pending Jobs 0 4 5 Inbox 00 4 Trash a amp Outbox Today W Trash 4 Archived Faxes 4 5 Inbox o VM Trash a Outbox N pus los 09 40 38 632 am Modem 2 State Changing to Stat
16. amp Associates 62 Snappy Fax Server Help 59 Snappy Fax Server File Settings Utilities Help ii A a Local Fax Logs 8 Pending Jobs 0 button 4 0 5 Inf View Transmission log Click a rect column hef S Archived Faxes 4 amp Inbox Trash 4 Outbox W Trash Filtered Junk Faxes 4 Network Clients Client Status 35 Client Statistics lt gt Client Messages 4 Modems Modem Status 35 Modem Usage 3 Thread Information Bl Ed Result v3 06 Compiler Unknown Operating System Windows NT 6 1 Device MT9234ZBA USB CDC ACM 4 4 gt Time SubType Data OtherData 0001 342 User 0001 342 User 0001 342 TrDatChg Avail 0001 342 TrigAllc Timer 0001 342 TrigAllc Timer 0001 342 TrigAllc Status 0001 342 TrigAllc Status 0001 342 TrigAllc Status 0002 462 Dispatch WriteCom 0002 462 Dispatch WriteCom 0002 462 Dispatch WriteCom 0002 462 Dispatch WriteCom natch Transmission log ReadCom WriteCom WriteCom 0002 830 Dispatch WriteCom 0002 830 Dispatch WriteCom 0002 830 Dispatch WriteCom 0002 830 Dispatch WriteCom 0002 830 Dispatch WriteCom 0002 830 Dispatch WriteCom 00000000 Fax Server 3 13 1 6 00000000 Start 12 20 2013 10 05 31 pm 00000001 00000008 00000010 0000001B Output buffer free 00000024 Output buffer used 00000029 Modem stat
17. faxserver C Fax Server sfssent dat V Fax Archives c Vaxserver C Fax Server rejects dat c Maxserver C Fax Server sfstats dat c faxserver C Fax Server jobs dat Check the items you want to import normall Maxserver Mr C Fax Server RecvArchive dat you should check all pue T T te c faxserver Ar C Fax Server SentArchive dat C V2Archives C V2Archives RecvArchive dat C W2Archives C W2Archives SentArchive dat Click Begin Import to start the import process The import process cannot be interrupted once started Note The data folder for data files in version 3 is initially c faxserver3 you may later change the data location after you have imported your prior version data using Utilities Relocate Data from the main menu It is recommended that you keep the default location If you relocate your data files you will need to manually set the share name of SFSERVER3 on the new data folder and re configure the client software to point to the new data location The fax server will set the share name on the default data folder and attempt to set the share name on the new data folder however be aware that Windows will not allow it to do so if you have selected a network drive for the data location Configuring the Client Software The question is often asked what is the client software The client software is snappy
18. 1 1 14 2014 No data to display No data to display 3 1 9 3 Relocate Data Files By default the fax server creates its data files in c faxserver data If you want to change the location of the data files use Utilities Relocate Data on the main menu You will need to shutdown all running instances of the snappy fax client software while performing this operation 2015 John Taylor amp Associates 54 Snappy Fax Server Help Note You can set the database location to any local or network folder desired If you set the new location to a network folder you will need to set the share name of the new network folder manually The share name must be set to SFSERVER3 and the settings in all snappy fax clients must be changed to point to this new location You should shut down all running instances of the snappy fax client software before performing this operation Current Database Location Use the Browse button to navigate to and selectthe C faxserver3 Data new data location Desired D check this checkbox if you want to delete the files in the current location after they are moved Defete files from current path after move 3 1 94 Repair Optimize Data files Although rare the need to repair a corrupt database file may arise Data files may become corrupt if you have a sudden power loss during database operations In order to repair damaged files click Utilities Repair O
19. 7 but the process is the same for Windows Vista and Windows XP e Click the Start button on the task bar e In the run box type in netplwiz The following Window will appear follow the instructions in the callouts on the screenshot below 2015 John Taylor amp Associates Frequently Asked Questions 71 Use the list below to grant or deny users access to your computer and to change passwords and other settings ers must enter a user name and password to use this computer Users for this te Step 2 UNCHECK this box M John Taylor MIT Select the use account that you have setup to run the Fax Server in Password for FAX 2 To change the pasz L Reset Password Reset Password After you click Apply you will be presented with a password dialog for the user account Enter the password you have previously established when creating this Windows user account Step 3 Install the fax server in this user account Switch to this user account and install the fax server software and complete all modem and settings configuration In the general settings section make sure that you have CHECKED the auto start when windows starts option Step 4 Create a Protection Mechanism What we will do here is create a shortcut and put it in the Startup folder so that it runs at startup Note that the fax server also runs at startup so what will happen is that
20. E 12 Changing image thumbnail sizes You can change the size of the image thumbnails in the data views by sliding the slider bar up or down View 1 2015 John Taylor amp Associates 68 Snappy Fax Server Help Snappy Fax Server z File Settings Utilities Help Double Click a record to view the image 12 21 2013 01 14 41 12 21 2013 01 13 12 12 21 2013 01 11 43 12 21 2013 01 10 13 12 21 2013 01 08 44 12 21 2013 01 07 22 12 21 2013 01 05 52 12 21 2013 01 04 23 12 21 2013 01 02 54 12 21 2013 01 01 28 12 21 2013 12 59 59 12 21 2013 Filtered Junk Faxes Network Clients NIN NY NY NY NIN no Grab and hold this slider with the mouse and move it up 29222 z View 2 Snappy Fax Server File Settings Utilities Help 12 21 2013 12 21 2013 12 21 2013 12 21 2013 Filtered Junk Faxes Network Clients Modems click the slider instead of 4 moving it see next view IN INN fS 13 Modem Usage Thread Information The thumbnail sizes are automatically scaled when the slider is moved View 3
21. Finish button to apply your settings and exit Express Setup You are ready to use the fax server now but be aware there are other options that you may want to apply You can use Settings on the main menu or click the settings button to access the additional settings categories There are many other available options the express setup only configures the clients and modems which are essential to send and receive faxes You can use the Settings menu item to access the various settings categories in the fax server 1 3 Importing from Prior Version If you are a current version 2 fax server user you should use Utilities Import Prior Version Data from the fax server s menu to import your settings and fax data from version 2 Note that while version 2 fax data can be import into version 3 of the fax server there is 2015 John Taylor amp Associates Snappy Fax Server Help 1 4 no provision for exporting version 3 data to a format that can then be imported back to version 2 of the fax server This procedure will import your settingg Location of version 2 data files 2 as found in version 2 Version 2 Data Folder configuration file Select Items to Import V Settings and Preferences Settings E Pending Fax Jobs Data Tables V Incoming Faxes V Outgoing Faxes Junk Fax Rejects c faxserver C Fax Server sfsrecv dat Client Statistics c
22. Line Properties Advanced Settings Calling Card Settings Manual Fax Settings Scanner Settings Ifthe database server is not running or Printing Options i essc is sca do not wish to use the database 4 Fax Server Interface E server then you will need to complete the Advanced Options Data Host and Path to server data files Security Measures options Archive Options ost is The CO Watched Folders Hot Keys Digital Signature Remote Submit Internet Fax Service Database Server Port Bindings You should not have to make any changes to the options on this screen The options are exposed so that in extreme situations where ports are already in use the port bindings may be changed 2015 John Taylor amp Associates 10 Snappy Fax Server Help General 4 Fax Options Fax Cover Page Saving Fax Files 4 Fax Forwarding 4 Forwarding to Emai i Selective To Forwarding to Fax Publish To WebSite Fax Filter Junk Fax S 4 Modem Settings i Configuration Actions Line Properties Advanced Settings Calling Card Settings i Manual Fax Settings Scanner Settings Printing Options 4 Fax Server Interface Advanced Options Security Measures Archive Options Watched Folders Hot Keys Digital Signature Remote Submit Internet Fax Service v Enable Interface to Fax Server Your Comput
23. has been selected To show the image thumbnails double click the item in the date view 2 22 9 3 1 3 Faxes Sent The Faxes Sent View C 4 J F U P n D You can create subfolders 10 2013 00 01 12 JOHNTAYLC ight clicking on a folder 10 2013 00 01 19 JOHNTAYLC 00 01 19 JOHNTAYLC 00 01 19 JOHNTAYLC 1 V John Taylor OK 2 00 01 19 JO 7f Filtered Junk Faxes 1 00 01 19 JOHNTAYLC 4 89 Network Clients Client Status Fax Outbox data view Double 00 01 19 JOHNTAYLC J3 Client Statistics click item to see the image 00 01 19 JOHNTAYLC Client Messages view below 00 01 20 JOHNTAYLC E OR 00 01 19 JOHNTAYLC Modem Status John Taylor OK 00 01 19 JOHNTAYLC Modem Usage 2015 John Taylor amp Associates Navigating the Main Window 43 3 1 4 Junk Faxes The Junk Faxes View This view shows faxes that were rejected if a reject filter is in place There is of course no image associated with junk faxes since they were rejected and not received EE LI ixl ull
24. last record in a data table If you have a very fast computer you can increase the record count to a higher number some systems may be able to efficiently handle 10 000 records or more without using Grid Mode You will need to experiment to see at what level you experience a degradation in performance with very large data sets The best alternative to avoid Grid Mode is to manage your database to move older items to an archive when your record count grows excessively large Note that you can create any number of archives in snappy fax and that you will also need to ensure that no one particular archive grows excessively large If for example your main database has 4 000 records but the default archive has 60 000 records you will experience a substantial performance hit when loading snappy fax You can use the Move to Another Archive feature to move records from the default archive to another archive Note that you can create a new archive on the fly when moving records from one archive to another or when moving records from the main database to an archive Note when a grid has been put into Grid Mode the group panel will not be visible Fax Server Mode Snappy fax server can process faxes by either using your installed fax modems or by using your FaxAge internet fax account Most commonly you will use your installed fax modems FaxAge is an internet fax processor and it has been singled out for use with our fax server for one impo
25. normal circumstances you should not need to change these options It is recommended you not change the default options unless you are directed to do so by technical support Other Tab Page Properties Printing Advanced Other Other V Reset Modem After Fax Reset Command AT amp F Use AT amp F for Multitech Modems Use Pulse Dialing Blind Dial Dialing Modifiers Prefix Suffix 1 Suppress Fax Progress Window Use Error Correction Mode Note ECM will be forced true when using fax class 2 1 at baud rates greater than 14400 v Detect Busy Renegotiate each fax page Receiving Mode at Startup Modem Speaker Off V Save Transmission Logs Include Page Data in Log Adjust Dialing Speed 1 All fax numbers will be modified before dialing by the prefix and suffix entered here If modifiers are handled by the client software do not make entries here Caller ID v Use Caller ID Caller ID Modem Init AT VCID Distinctive Ring Use Distinctive Ring AT VDR 1 10 9 Reset Modem After Fax You should always set this option it is checked by default Reset Command ATZ and AT amp F are the most common modem reset commands Use ATZ unless you are 2015 John Taylor amp Associates 22 Snappy Fax Server Help using a Multitech modem in whi
26. of this for you If you do not select Use Tapi then you will need to select the com port since access to the modem will be direct to port and the fax server needs to know what port to use You can consult control panel by clicking the Control Panel link to see what com port the modem is installed on Use this modem for Select the way you want to use the modem the available selections are Sending only Receiving only or Sending and Receiving Com Port If you have select Use Tapi then this item will be disabled as the port number will be 2015 John Taylor amp Associates Fax Server Settings 19 discovered and managed by Tapi If Use Tapi is not selected then select the proper com port from the drop down list Fax Class The available fax classes are Detect Class 1 Class 2 Class 2 0 and Class 2 1 Class 2 1 will not be included in the selection list unless you are using the SG3 edition of the fax server software If you are unsure what classes your modem supports select Detect from the list Most of the cheaper modems on the market support only class 1 Properties Tab Page shown above Station ID This is the phone number of the phone line the modem is connected to Modem Type The modem type selection controls the initialization strings for sending and receiving In most cases the Default no init string required setting will do and that is the default One notable exception is the US Robotics mod
27. phone systems Retry Attempts 2015 John Taylor amp Associates 20 Snappy Fax Server Help This is the number of times the fax server will retry a fax transmission if it encounters a busy or no answer condition Wait secs on busy to redial The amount of time to wait after a busy condition before redialing Printing Tab Page Properties Printing Advanced Other Printing Outgoing Faxes Print Image Only Printers 0 Print Fax Status on Outgoing Fax Do not print Printers 0 Printing Options Printing options are controlled for each modem since you may want faxes on one phone line directed to certain printers You can select print options for incoming and outgoing faxes the options are Do not print Print Image Only Print Confirmation Page Only Print Image and Confirmation Select the desired option and click the Printers button to select the printer s to which you want the print job directed Advanced Tab Page 2015 John Taylor amp Associates Fax Server Settings 21 Properties Printing Advanced Other Advanced Settings Use Software Flow Control Comm Thread Priority v Yield CPU when sending faxes Com Port Open Delay 0 Secs Abort Timer Interval 5 Mins Phone Line Noise Tolerance Less More Applies to all modems fax class 1 only Most 10 Under
28. shows thumbnails of the selected item You can move the splitter bar by grabbing it with the mouse and sliding it up or down This grid or log in the upper pane and thumbnails in lower pane are typical of the other data views as well You will notice that all data views have a toolbar above the grid Park the mouse over a button to expose a hint as to the button s function 2015 John Taylor amp Associates Navigating the Main Window 41 Eee D John Ta JT VISTA64 10 15 2 01 32 PM O John Ta JT VISTA64 10 15 2 01 38 ENFORM CANADA 1538 25 Ave NE CALGARY AB 3 1 2 Faxes Received The Faxes Received View 2015 John Taylor amp Associates 42 Snappy Fax Server Help All toolbuttons have a hintthat will display when you hover the mouse over the button 12 19 2013 10 55 AN 8506481045 12 19 2013 10 20 07 8506481045 12 19 2013 10 19 12 8506481045 12 19 2013 10 18 24 8506481045 Filtered Junk Fates 12 19 2013 10 17 34 AN 8506481045 Network Clients 12 19 2013 10 16 46 8506481045 12 20 2013 10 16 00 12 19 2013 10 15 58 8506481045 12 19 2013 10 15 04 8506481045 12 20 2013 10 14 31 12 19 2013 10 14 16 8506481045 JOHN TAY No thumbnails show here e 10 13 26 8506481045 JOHN TAY because the item above
29. when the auto logon occurs the fax server will be started and the protection shortcut will also be started which will lock the user account at the password prompt requiring password entry for access 2015 John Taylor amp Associates 72 Snappy Fax Server Help 13 2 Here s how to create the shortcut 1 Right click on the desktop in this new user account and select New gt Shortcut from the popup menu 2 In the edit box captioned Type the location of the item type in the following line rundlI32 exe user32 dll LockWorkStation Type it in exactly as above observing the case for LockWorkStation 3 click the Next button 4 Enter a name for the shortcut you might opt for something like Lock Workstation 5 Click Finish You will see the shortcut on your desktop Now use Windows Explorer and navigate to c users FAX AppData Roaming Microsoft Windows Start Menu Programs Startup Note if you named your user account something other than fax then substitute that for FAX in the above line Drag the shortcut from the desktop into this folder If you do not see the AppData folder in Windows Explorer then you will need to go to control panel gt folder options and on the View tab check the show hidden files folders and drives radio button You are done Now when you restart your computer the FAX in our example user account will be automatically logged on the fax server software started the us
30. will cause the fax server software to be restarted after saving the new settings TCP Port Bindings Under normal circumstances you should not need to change these settings If the default ports 12005 12008 are in use by another application you can change the conflicting port to another number provided it is not in use and is open on your firewall You should use port numbers in the range 1024 to 49151 Database Server Ports Main Port 12005 V In Use Main Port being used by Snappy Fax Database Server Admin Port 12006 Admin Port being used by Snappy Fax Database Server Server Client Communication Ports Client to Server 12007 V In Use Used by Snappy Fax Server Server To Client 12008 Elin Use Used by Not used Note if you make changes to the default settings here you will need to adjust your settings in the snappy fax client software as well Note In the client software the Server to client setting should match the Client to Server setting here and the Client to Server setting in the client should match the Server to Client setting here Internet Fax Service Enter your FaxAge credentials here This page will be available if you have selected the Internet fax service option in the Fax Server Mode section in general settings Your credentials are supplied by FaxAge If you check the Delete outgoing checkbox the fax server will per
31. DI iins 27 Fax 29 6 Printing Option C 29 Eis dlc e 30 EF DeOIUEiddii 31 9 Automatic Archiveren naaa ara naiara naaa pta FER RAE 32 10 Application Security iier arannana naa E RE REIR EE AR RR E RRERERERKKRRER NR ASSERERE PARRA RRADSBRERRN 33 11 Remote Assistant creer rrt rait Enea CER tk REN RLRERE 34 LEM PORIMISSIONS Re 35 13 Software 4 36 14 Database PAA AEAEE Anaren 37 15 Internet Fax Service erret aaan AR ERR 38 Part Ill Navigating the Main Window 39 1 Main Window M 40 me 40 Faxes PR 41 Faxes Sent A
32. J LI KK 8 This will be the subject of the email note the replaceable tags that are allowed Email Subject Sent Fax Notification Fax Sent to R at F C Client Name D Fax Date T Fax Time R Recipient Name F Fax Number ok 2 2 2 Client Priorities Specify client priorities here Fax jobs from clients with higher priorities will be processed ahead of those with lower priorities 2015 John Taylor amp Associates Fax Server Settings 17 General Settings 4 Network Clients Client Priorities Client Notificatior Note 1 Lowest 100 Highest Publish to Web 4 Fax Forwarding Printing Options Email Settings Automatic Purge Automatic Archive Application Security Remote Assistant 1 Permissions 2 3 Modem Settings Configure your modems in this section 2015 John Taylor amp Associates 18 Snappy Fax Server Help Fax Server Settings General Settings 4 Network Clients Client Notifications Client Priorities Modem Settings Modem Configuration Available Modems Z MT92342BA USB CDC ACM 3 MT9234ZBA USB CDC ACM 4 MultiMobile MT9234MU CDC ACM XR Check the modems you want the fax server to use in the list To configure a modem select it with the mouse to enable the options selections To remove a modem
33. Only incoming faxes where the transmitted CSID fax number of the caller matches a pattern will be forwarded Patterns can include wildcards as follows matches any number of characters in the position matches any one character in the exact position indicated 2015 John Taylor amp Associates Snappy Fax Server Help Pattern Examples Pattern Matches Non Matches 229 2292449999 229 229 249 2289876767 2275556789 0988 22924 98 2292469800 2292479888 2282489800 2292469780 246 229246 6700 2282469000 8009998888 2467800 Use this section to enabled either or both types of forwarding Check the Selected column to select an item and check the Always column to always forward to that email address or select begin and end dates to respect forwarding to that email address General Settings x Note you should configure your modems before Network Clients Forwarding Incoming Fax to Email configuring these settings Client Notificatior Client Priorities 7 Enable General Forwarding to Email Use PDF Format Tiff is used if unchecked General Forwarding Rules Modem Settings Fax Options i Delete Selected Email File Storage ip Check to forward in PDF format Tiff Junk Fax Filters gt will be used if this option is Use the buttons to add or ff Gsne John Taylor unchecked Fax Fon delete email addresses IQ Express Fax Edit the Name column for
34. Options Email Settings Automatic Purge Automatic Archive Application Security Remote Assistant Permissions Software Updates Database Server Internet Fax Service Enable Junk Fax Filters Filter Type Reject Filter Reject faxes from Station ID s in filter list Reject faxes when no Station ID is transmitted by sender Accept Filter Only Accept faxes from Station ID s in filter list Filter List Station ID 8505551212 Delete Selected Items Publish to Web The fax server can publish to a website or webserver a report of incoming faxes along with fax images in html format To enable this functionality you must configure your ftp information here 2015 John Taylor amp Associates Fax Server Settings 2 5 2 5 1 General Settings 4 Network Clients Client Notificatior Client Priorities Modem Settings 4 Fax Options Fax File Storage Junk Fax Filters Publish to Web Fax Forwarding path on the web server must Prif exist the fax server will not create it for you Auto do this Remote Assistant Permissions 27 Publish to Website Enable Publish to Web Support Aul Use your ftp client Application Security Server Settings ETP Address ftp mydomain com Enter your ftp address and FTP User Name access information The fax server will u
35. Options 29 Printing options modem 17 Publish to Web 26 Purchase and Pricing 57 Purge Fax Records 55 R Relocate Data Files 53 Relocating Data Files 53 Remote Assistant 34 Remote Submit 34 Repairing Corrupt data files 54 m Selective Forwarding 27 Sending tech 60 SG3 edition 17 Show Hide data view columns 64 slider bar 67 Snappy Fax Client 8 Software Updates 36 4 sort on multiple columns 66 Sorting and Filtering data views 66 station 17 Tapi 17 TCP Ports 62 TCP ports 12005 through 12008 5 Technical Support 59 Thread Errors 50 Thread Messages 49 Thread Status 48 To Fax Machines 29 Transmission logs 61 Utilities Repair Optimize Data files 54 View transmission log 61 Virtual Machine 73 wildcards 27 Windows Server Versions 4 2015 John Taylor amp Associates
36. Pending Jobs Inbox Last Week J Today s Faxes 4 Project Folders lt No data to display 3 1 5 Fax Archives 3 1 5 1 Faxes Received Faxes Received Archives 2015 John Taylor amp Associates 44 Snappy Fax Server Help 3 1 5 2 F Filtered Junk Faxes 99 Network Clients gt 1 1 2 2014 12 00 AM 12 19 2013 10 18 AM 8506481045 12 19 2013 j 12 19 2013 12 19 2013 12 25 2013 Faxes Sent Faxes Sent Archive Archived Faxes 4 amp Inbox 7 Trash Outbox Trash Filtered Junk Faxes 4 89 Network Clients 4 Client Status 8 Modem Status 3 Modem Usage Thread Information 2015 John Taylor amp Associates Navigating the Main Window 45 3 1 6 Network Clients 3 1 6 1 Client Status The client status view 4H Local Fax Logs Pending Jobs 0 4 5 Inbox Trash 2 4 Outbox Session Active Today j Session Active S Trash No Active Session Archived Faxes amp Inbox Trash 4 amp Outbox i Trash i Filtered Junk Faxes 4 89 Network Clients cH Client Statistics Client Messages 4 8 Modems
37. Snappy Fax Server Help 2015 John Taylor amp Associates 2 Snappy Fax Server Help Table of Contents Foreword 0 Part Introduction 4 1 Windows Server Versions Special 4 2 Getting Started eene EIER BURIED RE rint petens 5 3 Importing from Prior Version oreet ee tectiecysecueecesaeteeevecateecesastonernetaesetseterers 7 4 Configuring the Client 8 Part Il Fax Server Settings 11 Ecl MM 11 2 Network iei ree nr ree tank GE ERE ie cadens EF ERE ERR aaa niaan 14 Client Notifications tiii te t terne HEC aaae E Sania Eea 15 Client 16 LOB UaEdduhborme 17 Fax Option Lm 24 EE 25 Junk Fax Filters eite tbe cone ie eicit irecte ase ee eene ciini TASE rei 25 Publish to 26 5 Forwarding nnt tiii IRR XR RD 27 TO Email m DUREE ERI RRELC
38. ader or clicking the down arrow on the column header In order to provide this functionality the grid control loads all database records into memory so that is can be quickly accessed for sorting grouping and filtering operations If your fax database contains many thousands of records then snappy fax will take a performance hit in loading these records into memory The problem will manifest itself with slow startup times or slow performance when populating a grid when a folder is selected in the navigation pane By default when a database contains more than 5 000 records the grid related to that particular data table incoming faxes for example will be put in Grid Mode which means that the sorting grouping and filtering functionality will be disabled This is to avoid a huge performance hit when loading or navigating data When a grid is in Grid Mode all data records are not loaded into memory rather a specified number of records are loaded and other records are fetched from the data table as needed A side effect of Grid Mode is that that scroll bar may not accurately reflect the true position of the record in the data table For example if you grab the scroll bar s thumb with the mouse and pull it to the bottom of the scroll bar the last record in the grid view will not necessarily be the last record in the data table You will need to use the navigator bar that is positioned at the bottom left of the data grid to navigate to the first or
39. ar Checked Out Status Fax records that are checked out by a client become restricted as to access by other clients If you have disabled a client removed it from your network or renamed it to another computer name use this utility to clear or reset the checked out status 2015 John Taylor amp Associates Navigating the Main Window 57 Use this utility to set all checked out records by a workstation to a particular state Criteria Action 9 All Checked Out Records Q Set as NOT Checked Out Records Checked out by Set as Checked Out by Computer Name Computer Name 3 1 9 7 Change Client Computer Name This utility is useful if you have changed the network name of a client computer on your network Enter the old computer name and the new computer name and the fax records previously tagged with the old workstation name will be changed This utility is useful if you have changed one or more computer names on your network It will change all references of old computer name to new computer name in the fax server data files Old Computer Name New Computer Name 4 Purchase and Pricing 2015 John Taylor amp Associates 58 Snappy Fax Server Help The fax server software is free to use for 30 days there are no feature limitations whatever during this evaluation period At the end of the evaluation period you will need a license file to continue
40. ch case AT amp F is recommended Use Pulse Dialing Obsolete with modern phone systems If you have are in a rural area with ancient phone technology check this option This is intended for old style rotary dial phone lines Blind Dial Checking this option will cause the modem to ignore the dial tone altogether If this option is not checked and there is no dial tone on the line the fax transmission will fail with No dial tone error This condition indicates a problem on the line the phone system emits a dial tone when it is ready to accept the dialing of the fax number If there is no dial tone then either the modem cannot detect it there really is no dial tone meaning the line is not properly connected to the modem or is connected to the wrong jack on the modem or the wall jack is not live Issues like this cannot be overcome by simply checking this option If you have a modem that periodically does not detect the dial tone when you are certain the line is ok check this option otherwise it is recommended that you leave this option unchecked as no dial tone indicates a problem that needs to be addressed Dialing Modifiers If you phone system requires dialing 9 to obtain an outside line for example enter a 9 in the prefix box followed by a comma like this 9 do not enter quotes The comma causes the modem to wait for 2 seconds after dialing the 9 which should give the phone system plenty of time to engage and emit the dial
41. ch data to a file and then send an email to support snappysoftware com attaching the file that you saved E System Information VMWare Virtual PC No Computer Name JOHNTAYLOR LAP Application Executable C John Taylor Delphi Projects Snappy Fax Server Version 3 sfs Application Version 3 14 2 1 G3 Support Yes Supports Database Server Yes Operating System Version Windows 7 6 1 7600 Outgoing Fax Activity Suspended No Licensed To Evaluation License Organizaton Clients Supported 30 License Type Temporary License Expiration 1 5 2014 License WzA3NzJdLFsyMzREXSxbMDc3MiOyMzRELUNBRjUtRjU2MIO Modem Finder Information Installed Tapi Devices Com Ports Current Modem Port States 2 Modems Configured Twain Devices Installed Printers Data File Information Archive Information System Processes gistry Settings Archives 8 Transmission logs In order to diagnose failed fax sessions a transmission log is essential The transmission log contains all data sent to and received from the modem during a fax session along with other essential information showing the status of the session To send a transmission log of a failed item select the item of interest in the outbox or inbox then click the View transmission log button on the toolbar Save to a txt file and attach to email 2015 John Taylor
42. ct 25 caller id 17 callerid 17 Canitrunasaservice 69 Change Client Computer Name 57 Changing image thumbnail sizes 67 check for updates 36 Checked Out Status 56 Client Notifications 15 Client Priorities 16 Com Port 17 Configuring the Client Software 8 D Database server 37 62 default security password 33 distinctive ring 17 Do need the fax server 72 email account 30 error correction mode 17 exclusive access 54 Express Setup 5 Faxclass 17 Fax File Storage 25 Fax Jobs are just sitting in the queue and not sending 73 Fax Options 24 Fax Server 38 Fax Server 4 FaxAge credentials 38 Faxes Received 41 Faxes Sent 42 filter button 66 filtering and sorting 64 firewall 5 37 Forwarding faxes toemail 27 G General Forwarding 27 General Settings 11 Getting Started 5 Grid mode 11 Import From Snappy Fax client 52 Import Prior Version 51 Importing from Prior Version 7 Internet Fax Service 38 s Junk Fax Filters 25 Junk Faxes 43 Large database rules 11 license file 59 2015 John Taylor amp Associates Index 75 Minimize on Startup 11 Modem Settings 17 Modem Status 46 modem type 17 Modem Usage 47 Move data to new location 53 N Navigating the Main Window 39 Network Clients 14 Network Policy and Remote Access Role Pattern Examples 27 Patterns 27 Pending Jobs 40 Permissions 35 ping 5 62 Printing
43. default security password is ADMIN This password will remain in effect until you change it If you will be using the security feature you should change the default password If you change the password please record it somewhere snappy fax tech support has no way to recover your password once you have changed it The security password must be entered here to change these options 2015 John Taylor amp Associates 34 Snappy Fax Server Help 2 11 General Settings Network Clients Security Options Client Notificatior Client Priorities Modem Settings Fax Options Fax File Storage Password Junk Fax Filters Publish to Web Fax Forwarding To Email To Fax Machines Printing Options Email Settings Automatic Purge Automatic Archive Application Security Remote Assistant Permissions Application Security You must enter the password to change these options Start Fax Server Locked Lock After User Inactivity 10 H Remote Assistant Remote Assistant is a feature of the fax server which creates a background thread that monitors an email box looking for fax jobs that might be submitted by the client software via email This functionality in the client software is called Remote Submit You must set up a special email account with your internet provider to be used exclusively by Remote Assistant Do not attempt to use your regular email account for this purpo
44. e grants to the client the ability to send faxes on the indicated modem See All Outgoing This privilege grants to the client the ability to see all outgoing faxes processed on the indicated modem regardless of which client submitted the fax job to the fax server Incoming Visible Grants to the client the ability to see from the client software faxes received on the modem Can Auto Import Grants the privilege of automatically importing incoming faxes received on this modem 2 2 4 Client Notifications Specify here contact information for each network client supported by the fax server These settings refer to the sending of notifications by email when an outgoing fax job has been processed 2015 John Taylor amp Associates 16 Snappy Fax Server Help p General Settings 4 Network Clients Client Notifications Client Notificatior Client Priorities Modem Settings 4 Fax Options Fax File Storage To delete an email select the Junk Fax Filters email then click the Delete Publish to Web __ Email button Add Email Delete Email To add an email select the client T then click Add Email button Contact Name John Notify Client You will need to enter the individual s Attach Fax Image name here Use PDF Format i Automatic Purge Automatic Archive Eu Application Security VMW7X64 Remote Assistant Permissions E
45. e rena Den ede ine aed Adee AE 51 Import Erom Snappy Fax client ei drei aeri ea cono e tete one sex eo erae AEEA AERE Fan EP CREER HARE Era E RR ERR e DERI 52 Relocate Data Files ice et eade oce ac sedo eg cta eC eu ade cea are doa Ta va Deb aUa 53 Repair Optimize Data files Re Yr H sua ERR RE EEEE 54 Purge Fax Records oec ded cerea deoa der dean da a ec ig bel Ae etd de 55 Clear Checked Out Status ciiseiseuied ve desevavesssde I 56 Change Client Computer Nairie 22 2 icut didn Mac aa De ee Ea conde RED de 57 Purchase and Pricing 57 Applying your license after purchasing 59 Technical Support 59 Sending tech data 60 Transmission logs 61 Database server 62 Show Hide data view columns 64 Sorting and Filtering data views 66 Changing image thumbnail sizes 67 Frequently Asked Questions 69 run asa service 7 ooi sis tees ives dees duis Ea RN ER ER ERR RR de ERR 69 Do need the fax server eee eee e eese sese n eene nna a aua rana ura ara arr ra ra rE mE rE IPIE a 72 How do add additional clients LLL eL eee e eese sese eese eene nee eene nana a nnana ranura 73 Fax Jobs are just sitting the queue and not sending why 73 Run
46. e server 63 Server Sessions Server Status Server Information Engine DBISAM Version 4 35 Build 2 Up Time 2 Days 3 Hours 44 Minutes 37 Seconds Mai Address admin Address Port Admin Port Note the Hide button you can hide the screen by clicking this button but you cannot terminate the db server without using Task Manager to kill it The database server server sessions tab looks like this 2015 John Taylor amp Associates 64 Snappy Fax Server Help 10 Server Sessions Server Status Session Information User Name Address Created On amp FAX SERVER ON J Disconnected 10 0 0 2 1 2 2014 9 37 02 AM s FAX SERVER ON J Disconnected 10 0 0 2 1 2 2014 9 37 03 AM Ea FAX SERVER ON J Disconnected 10 0 0 2 1 2 2014 9 37 03 AM SERVER J 10 0 0 2 1 2 2014 9 40 34 SERVER J 10 0 0 2 1 2 2014 9 40 34 SERVER ON J 10 0 0 2 1 2 2014 9 40 35 SERVER ON J 10 0 0 2 1 2 2014 9 40 36 AM wr gt Total Sessions Total Connected Sessions 4 This status view shows 4 connected sessions from the fax server software Other sessions that have been disconnected are also shown User Names are constructed like this For the fax server software the user name will be FAX SERVER ON computername for client software connected sessions the nam
47. e will be FAX CLIENT ON computername Show Hide data view columns There are quite a few columns in the data views that are not normally useful and if all columns are displayed it is difficult if not impossible to see the column headers You can show or hide columns in any view by navigating to that page inbox or outbox view for example and then click the Layout options button on the toolbar 2015 John Taylor amp Associates Show Hide data view columns 65 E Auto Fit all visible columns to grid width will disable the grid s horizontal scrollbar Apply this font to all views Name MS chell Dlg2 Size 8 Show Uncheck the Show checkbox for columns you wantto hide from view From Fax From Name Pages Result Duration Status Last Email Forward Forward to Email Forwarding Result Email Recipients Modem Number Imported By Folder Unique ID Checked Out Checked Out By Memo S S IST IS S S S I S I T ST S ET S E E ES EST S S IS S S S S S S S S S S ETE T S ET ES ES gt S S IS IS S IS S S S S IS S S I S S T EST S You can also turn filtering and sorting on or off for any column You can change the font as well check the check box to have the font applied to all views See Also Sorting and Filtering 2015 John Taylor amp Associates 66 Snappy Fax Server Help
48. el 5637 modem there is a modem type selection for it and the associated init string AT amp F1 will cause the hardware flow control stored profile to be used for that modem Some other modems may need special init strings to enable hardware flow control which is essential in fax session control If you have problems sending or receiving faxes try changing the modem type or consult your modem manual for the correct init string which enables hardware flow control To enter a custom init string s select the Custom modem type Desired Baud Rates Select 14400 for the desired baud rates or if using Class 2 1 33600 will be forced for this selection Note that some modems may have difficulty receiving faxes from some machines at 14400 This is due to an improper implementation of V 17 to V 29 transition If you have difficulty receiving from some fax machines set the receiving baud rate to 9600 Allow secs for connection This is the amount of time the modem will wait until it gives up on the remote fax answering a call 60 seconds should be ample time for this selection if the remote cannot answer and start emitting fax tones in 60 seconds the call is not likely to be answered at all Answer on Ring This is the number of rings that must occur before the fax server tells the modem to answer a call If you have callerid on your phone line set this to 2 or higher The callerid information is processed between the first and second ring on most
49. em configuration section v Print Confirmation page after sending faxes Print for successful transmissions only Desired Page Size Letter Email Settings You must configure your email account in the fax server for any of the forwarding or notification features to succeed You should refer to your regular email program Outlook or whatever you use for the correct settings Every internet provider has their own requirements and there is no standard settings that will work for everyone 2015 John Taylor amp Associates Fax Server Settings General Settings Network Clients Client Notificatior Client Priorities Modem Settings Fax Options Fax File Storage Junk Fax Filters Email Settings Smtp Server mail mydomain com Smtp Port 25 Timeout 31 20 Seconds Publish to Web Fax Forwarding To Email i To Fax Machines Printing Options Email Settings Automatic Purge Automatic Archive Application Security Remote Assistant Permissions From Email Address me mydomain com Smtp Authentication Server Does Not Require Authentication Server Requires User Name and Password Authentication Smtp User Name me mydomain com Smtp Password Server Requires Login Pop before Smtp Authentication Use SSL Secure Sockets Layer
50. er Name is JOHNTAYLOR LAP Configuration Database Server Port Bindings Options TCP Port Bindings You should use port numbers in the range 1024 to 49151 Database Server Ports Main Port Under normal circumstances you should not need to change these settings If the default ports 12005 12008 are in use by another application you can change the conflicting port to another number provided it is not in use and is open on your firewall Server Client Communication Ports Server Listens On Port 12000 2 2 Client Listens On Port 12008 Fax Server Other options 2015 John Taylor amp Associates Introduction 11 General 4 Options Enable Interface to Fax Server Your Computer Name is JOHNTAYLOR LAP Fax Cover Page Saving Fax Files 4 Fax Forwarding 4 Forwarding to Emai Configuration Database Server Port Bindings Options Selective To Em Forwarding to Fax Publish To WebSite Job Status Updates Fax Filter Junk Fax S Z Automatically Update Job Status Notification when status Modem Settings 9 Configuration _ Actions B Always import fax jobs sent by the fax server that have Check Status Every 30 4 Seconds Line Properties B been submitted from other clients on my network Note sufficient privileges required in the fax server software Advanced Settings Calling Card Settings Manual Fax Settings
51. er account will then be locked at the password prompt Do need the fax server You only need the fax server software if you need to 1 Support multiple modems fax lines OR 2 Support modemless workstations on a local area network Note that snappy fax desktop is perfectly capable of sending and receiving faxes without the fax server the only things the fax server offers is network support and support for multiple modems fax lines 2015 John Taylor amp Associates Frequently Asked Questions 73 13 3 How dol add additional clients If you have licensed the fax server and later decide that you need to add support for additional clients all you need to do is purchase additional client pkgs 49 99 each for the additional clients You will receive a new license file for the fax server to support the additional clients and license files for each additional client 13 4 Fax Jobs are just sitting in the queue and not sending why If one or more fax jobs are sitting in the pending jobs table and the fax server is making no attempt to send the job then the most likely reason is that the network name of the client computer that submitted the fax job is not enabled in the fax server s list of supported network clients If in the pending jobs data view a client computer name is shown in the client column in red then it is not an enabled network client To resolve the problem go the settings gt network cl
52. ext Attempt 10 16 2010 02 36 50 pm 10 15 2010 14 36 50 919 0 Outgoing Fax Records were Archived 10 15 2010 14 36 50 910 0 Incoming Fax Records were Archived 10 15 2010 14 33 50 873 Entering Wait State 10 15 2010 14 33 50 873 Next Attempt 10 15 2010 02 36 50 pm 10 15 2010 14 33 50 873 Auto Archive Thread Started Outgoing Fax Updater Remote Assistant Thr Incoming Fax Update Thead Errors Thread Errors View If background threads encounter an error they will communicate the message to the main thread with will log them in this view You can save the message to a file from the Save toolbar button This log might be useful to tech support should they ask you for it 2015 John Taylor amp Associates Navigating the Main Window 51 3 1 9 Utilities Menu 3 1 9 4 Import Prior Version I you have snappy fax server version 2 installed use the Utility menu item to import your data from version 2 2015 John Taylor amp Associates 52 Snappy Fax Server Help as found in version 2 Version 2 Data Folder configuration file c faxserver Select Items to Import Be T Settings and Preferences Fax Data ir Outgoing Faxes 4 Junk Fax Rejects Pending Fax Jobs I
53. file name Split Multi page faxes into separate files pg1 pg2 etc will be appended to filename Delete Multi Page file keep only single pages Use Filenaming Template Valid Filename Template Tokens Storage Outgoing Faxes Save Option Do not Save Tiff Format Browse Folder Options Create Sub folders by Modem Create Sub folders by Date Create Sub folders by Client Use Serial Numbered File Names 0000000001 Prepend Called Fax to file name Use Filenaming Template Format SN Fax Recipient valid only for outgoing fax filenames F Fax Number SY Your Fax Number Modem Settings Station ID D Date T Time SC Originating client computer name Invalid filename characters lt gt V If a duplicate filename is encountered it will be indexed with d added to the filename where d a sequential number Example SF on 0 at ST would result in a filename of 800 555 1212 on 4 18 2012 at 11 00 00 am pdf 2 4 2 Junk Fax Filters OK Cancel If you want to setup junk fax filters do so in this section options are self explanatory 2015 John Taylor amp Associates 26 Snappy Fax Server Help 2 4 3 General Settings 4 Network Clients Client Notifications Client Priorities Modem Settings 4 Fax Options Fax File Storage Junk Fax Fitters Publish to Web 4 Fax Forwarding Email To Fax Machines Printing
54. form a clear operation with fax age to clear an outbound fax job from FaxAge s server after it successfully updates its database Consider whether this is appropriate for you If you check this option FaxAge will not send you email confirmations for the outgoing fax 2015 John Taylor amp Associates Fax Server Settings 39 General Settings 4 Network Clients Client Notifications Client Priorities Modem Settings 4 Fax Options Fax File Storage Junk Fax Fiters Publish to Web Fax Forwarding To Email To Fax Machines Printing Options Email Settings Automatic Purge Automatic Archive Application Security Remote Assistant Permissions Software Updates Database Server Internet Fax Service The only internet fax service currently supported is FaxAge You must have an established account with These options are disabled unless the Use FaxAge and supply your FaxAge credentials below Internet Fax Service option is selected in General Settings under Fax Server Mode Credentials User Name Company Password Check for messages every 1 minute s F Delete outgoing fax from FaxAge Server after fully processed Navigating the Main Window The fax server s main window consists of a number of views that can be access from the navigator Click the navigator to expand it and expose the available views This is the navigator 2015 John Taylor amp Associates
55. from service uncheck the checkbox 4 Fax Options Fax File Storage Junk Fax Fiters Publish to Web 4 Fax Forwarding To Email To Fax Machines Printing Options Email Settings Automatic Purge Automatic Archive Application Security Remote Assistant Permissions Software Updates Database Server Internet Fax Service Modem Name 1 MT9234ZBA USB CDC ACM 3 Use this modem for Fax Class Sending Faxes Only 12 This modem is being used Classes Supported Control Panel Properties Printing Advanced Other Station ID No com port setting is v Use Tapi required when using Tapi Initialization Strings Allow secs for connection 60 Modem Type Default no init string required 16 Retry Attempts 2 gt Wait secs on busy to redial 30 Desired Baud Rates Sending 14400 Receiving 14400 The modem settings page includes some general information and four tab pages shown separately below All known modems connected to your computer will be shown in the Available modems list Check the modems you want to use the modems will be numbered starting with 1 in the order that you check them Use Tapi Tapi is the telephony application programming interface included in the Windows operating system If you choose this option you do not need to select a Com port see below as Windows will take care
56. hive Application Security You must type in the security Client Modem Privilege i password in order to change any Remote Assistant information below Sabadell ch Administrator issi Ej Modem 1 IQ The default password is ADMIN You must enter the Administrator password to change client privileges Password Check Faxes In Out Can Send See All Outgoing Privileges that be granted on a per Incoming Visible modem basis see discussion below Can Auto Import the screenshot Check Faxes In Out Can Send E See All Outgoing Incoming Visible Can Auto Import Administrator Modem 1 IQ ii Check Faxes In Out Client Privileges The following client privileges can be granted to a client on a per modem basis however 2015 John Taylor amp Associates Fax Server Settings 15 granting Administrator privileges to a client grants all privileges on all modems Check Faxes In Out A client can check out a fax meaning that he she is working on that fax When a fax is checked out by a client it is marked in the fax server s database as checked out and by whom A checked out fax cannot be moved to trash purged archived imported by other clients etc until is has been checked back in by the client from the client software Can Send This privileg
57. ients and add the computer name to the list and make sure you are giving privileges to the client for sending faxes on at least one modem Another reason might also be that you have suspended outgoing fax activity by clicking the Pause button on the main window s toolbar or you have set the option in settings gt general to start in suspended state To resolve this click the Pause Resume button on the main window s toolbar 13 5 Run in Virtual Machine We have tested the fax server software as well as snappy fax client running in VMWare virtual machines There are no known problems running in a virtual machine If you have options in the software set to start fax receive mode at startup when you need to ensure that your virtual machine settings are set to connect the com port s when the virtual machine is started We have also tested our software on a MacBook Pro running Windows 8 in a Parallels virtual machine and under Windows 8 running in VirtualBox virtual machine These are the only virtual environments we have actually tested but we believe running in any virtual environment will be fine 2015 John Taylor amp Associates 74 Snappy Fax Server Help Index add additional clients 73 Application Security 33 apply license screen 59 Applying your license after purchasing 59 Auto start when windows starts 11 Automatic Archive 32 Automatic Purge 31 B baud rate 17 BLOB binary large obje
58. in Virtual Machine iir eei aaa aa aaa ee cese o ee 73 Index 74 2015 John Taylor amp Associates Snappy Fax Server Help 1 1 Introduction vergon Welcome to Snappy Fax Server version 3 0 Version 3 of the fax server includes some notable improvements including Update database engine Improved User Interface Expanded client capabilities allowing administrative procedures to be performed from the client software e super G3 high speed fax with error correction G3 Edition only and more Windows Server Versions Special Considerations With Windows Server Versions Server 2003 2008 2012 and Small Business Server special considerations may need to be given depending on the Roles you have configured in Windows Server Note that snappy fax server does not require Windows Server it can be installed on any computer running any version of windows These instructions only apply to Windows Server versions Fax Server Role To use snappy fax server with Windows server versions it is not necessary to have the Fax Server Role installed and configured in Windows Server If you have the Fax Server Role installed and configured in Windows Server then you should take 1 of the following 2 actions e Remove the Fax Server Role from Windows Server From the Server Manager right click on the top node in the left pane Server Manager and select Rem
59. ing Receive Mod i 4 40 38 am m ive le Filtered Junk Faxes E 42 2014 09 40 38 657 am Opening Com Port piedi 5 30 Network Clients 1 2 2014 09 40 39 232 am Com Port for Modem 2 Open mE Modems 1 2 2014 09 40 43 494 am Modem 2 State Changing to Waiting On Call i Modem Usage b Thread Information i Modem Pool i Primary Configured for Sending Only Modem 1 MT9234ZBA USB CDC ACM 3 Secondary Configured for Sending and Receiving Receiving Only Modems Can never transmit Modem 2 MT9234ZBA USB CDC ACM 4 3 1 7 2 Modem Usage The Modem Usage View 2015 John Taylor amp Associates 48 Snappy Fax Server Help 3 1 8 3 1 8 1 Local Fax Logs 1 Pending Jobs 5 0 Today s Faxes X Trash 4 Outbox J Project Folders I Today s Faxes X Trash Archived Faxes 4 55 Inbox M Trash 4 Outbox 1100 of 13 Modem Outgoing Fax Statistics i8 Trash Filtered Junk Faxes gt Network Clients 4 Modems Modem Status 4 f Modem Usage gt 8 Thread Information 2 100 of 1 eet a Modem Incoming Fax Statistics Threads Thread Status Thread Status View This view shows the state of various background threads 2015 John Taylor amp Associates Navigating the Main Window 49
60. l experience a huge performance increase OK Cancel Suspend Outgoing fax activity at startup When the fax server is started it will automatically begin looking for outgoing fax jobs to process Ifthis option is checked it will not begin scanning for outgoing jobs until you click the Resume button on the main window s toolbar Auto Start when Windows starts If you check this option the fax server will record a registry entry which will cause Windows to start it automatically when your system is restarted If the fax server terminates unexpectedly send email If the fax server should shutdown unexpectedly you can have it send an email to a specified email address Check this option and enter the email address in the box provided Note that if a sudden power loss occurs the email cannot be sent This option is intended to alert someone that the fax server terminated due to an unexpected program error Automatically restart fax server on unexpected termination Check this option to have the fax server automatically restarted after an unexpected shutdown occurs Large Database Rules 2015 John Taylor amp Associates Fax Server Settings 13 The grid controls that present database records in a tabular format for the user include many useful features like sorting grouping and filtering the grid data which is easily accomplished by clicking a column header dragging a column he
61. ly send email Automatically restart fax server on unexpected termination Large Database Rules Q Only Use Grid Mode When Record Count Exceeds 20000 Send email if modem fails to initialize when entering receive mode Fax Server Mode Use Installed Fax Modems Use Internet Fax Service Only FaxAge is currently supported you must have a FaxAge account to use this option Complete the options in the Internet fax service section Learn more about FaxAge When dealing with very large databases the fax server may become sluggish at startup and when navigating folders in the navigation pane in the main window If your database contains a very large number of records select a Grid Mode option to either always or sometimes use grid mode depending on the record count When not in Grid Mode all records in the database are loaded into memory When in Permissions Never Use Grid Mode Grid Mode only the selected number of records are loaded Software Updates Always Use Grid Mode into memory at one time and additional records are fetched Database Server from the database as needed Internet Fax Service Note The Sorting Filtering and Grouping functionality of data grids is disabled when Grid Mode is in effect Aside effect of using Grid Mode is that scroll bar positions in the data grids may not be accurately reflected in relation to a record s position in the database but data loading operations wil
62. n Duplicate Dialing Rules The text in this section is self explanatory complete the options as desired 2015 John Taylor amp Associates Fax Server Settings 2 4 1 The fax server always stores fax images as a BLOB binary large object field in its Fax File Storage 25 database These fax images can be retrieved at any time If you want to additionally save fax images to a folder as either a tiff file or a pdf file complete this section The options are self explanatory Note that you can create sub folders beneath the designated folder by date or modem and also by network client for outgoing faxes General Settings 4 Network Clients Client Notifications Client Priorities Modem Settings 4 Fax Options Fax File Storage Junk Fax Fiters Publish to Web 4 Fax Forwarding To Email To Fax Machines Printing Options Email Settings Automatic Purge Automatic Archive Application Security Remote Assistant Permissions Software Updates Database Server Internet Fax Service Note all fax images are always saved to the fax server s database you do not need to select options here unless you want to also save fax images to disk files Storage Incoming Faxes Save Option Do not Save Tiff Format PDF Format Folder Options Create Sub folders by Modem Create Sub folders by Date Use Serial Numbered File Names Last Seria 0000000001 Prepend Callers StationiD to
63. ncoming Faxes Client Statistics Fax Archives c faxserver C Fax Server jobs dat c faxserver C Fax Server sfsrecv dat c Maxserver C Fax Server sfssent dat c Maxserver C Fax Server rejects dat c faxserver C Fax Server sfstats dat Check the items you want to import normall you should check all items c faxserver Ar C Fax Server RecvArchive dat c Maxserver Mr C Fax Server SentArchive dat C W2Archives C W2Archives RecvArchive dat C W2Archives C W2Archives SentArchive dat Click Begin Import to start the import process The import process cannot be interrupted once started 3 1 9 2 Import From Snappy Fax client If you have migrated to the fax server software after using snappy fax desktop you can use this utility to import your fax records into the fax server 2015 John Taylor amp Associates Navigating the Main Window 53 This procedure will import existing fax data from a snappy fax version 5 client database Location of Client Data Incoming Faxes Outgoing Faxes 0 Records will be imported 0 Records will be imported Import Incoming Faxes Import Outgoing Faxes Import All Records Import All Records Use Date Range Use Date Range Begin 1 14 2014 End 1 14 2014 Begin 1 14 2014
64. o snappy technical support When receive modem is on call the DR number on the modem line let the call be terminated by the fax server and then send the transmission log Note you must check the Include page data in log option above so that the log will contain all relevant information To access the transmission log select the line item in the inbox click the View transmission log button on the toolbar above the inbox data view You can save the log to a txt file and send to snappy support We will be able to give you the DRON value to be used 2015 John Taylor amp Associates 24 Snappy Fax Server Help 2 4 Fax Options General Settings 4 Network Clients Client Notifications Transmission Restrictions nens Incoming Faxes Outgoing Faxes Client Priorities Modem Settings Inbox 4 Outbox 9 Allow fax transmissions at all times 4 Fax Options Options Today Allow transmissions only Fax File Storage between the hours of Junk Fax Filters 12 24 15 PM and 12 24 15 PM ES Publish to Web Fax Forwarding To Email To Fax Machines At program startup move items in this folder to the root folder if the fax record date is not the current system Printing Options date Email Settings i Duplicate Dialing Rules Automatic Purge Automatic Archive Override Standard Rule Note if this box is checked and the override list is empty then the standard rule will be Default Folder for New Faxes
65. ove Roles from the popup menu Remove the Fax Server Role e If removing the role is not desired then you will need to disable the devices modems that have been configured Expand the nodes beneath the Fax Server until you see 2015 John Taylor amp Associates Introduction 5 the Devices node your modem s may be shown in subnodes beneath this node If so right click on each modem and uncheck the Auto Receive and Send items in the popup menu or select Properties from the popup menu and disable the device for receiving and sending on the Properties page If the Fax Server Role is installed and devices are configured and you do not disable the devices or remove the Role snappy fax server will be denied access to the modems com ports and will not be able to send or receive faxes Network Policy and Remote Access Role If the Network Policy and Remote Access Role is installed and configured to have Windows server listen for incoming network connections on a dialup modem connection this must be disabled If this is not done snappy fax server will be prevented from using the modem s for sending and receiving faxes Expand the Network Policy and Remote Access Role node and look for Routing and Remote Access expand further and examine the Ports node Right click on the Ports node and select Properties from the popup menu Select each fax modem on your computer and click the Configure bu
66. ponse to your tech support emails the same day and even on weekends and most holidays After one year you will need to purchase an annual maintenance renewal license 50 of fax server license cost plus 10 per supported client 2015 John Taylor amp Associates 60 Snappy Fax Server Help When asking for tech support please include the tech support file that is generated by the fax server from its menu item Help Technical Support When sending tech support email please describe your problem as completely as possible so that we can resolve your issue as quickly as possible Sending tech support emails with descriptions like won t send faxes or doesn t work are a waste of your time and our time and will only serve to generate unneeded exchanges of email to determine what the problem is If you are getting an error message quote the error message EXACTLY please don t say I got an error message We need to know what the error message was exactly It will be extremely helpful if you include the exact steps in 1 2 3 fashion to reproduce the issue Sending tech data Whenever you send a tech support email to us please include your current configuration report tech data To do so select Help Technical Support on the menu save the tech data to a tsd file and attach to an email 2015 John Taylor amp Associates Sending tech data 61 Use the save to file button to save this te
67. ptimize Data files from the main menu The fax server needs exclusive access to the files to perform the repair operation Before repairing make sure that all running instances of the snappy fax client software on all computers on your network have been shutdown 2015 John Taylor amp Associates Navigating the Main Window 55 Note This operation requires that the fax server have exclusive access to all data files this can only be guaranteed if all running instances of the snappy fax client software are shut down for the duration of this operation An error may occur if you do not ensure that all running instances of the client software are shut down before starting this operation Repair Database Current Table Optimize Database Progress Database Files Message Log Database Incoming Fax Table Outgoing Fax Table v Pending Jobs Table Archives Default 3 1 9 5 Purge Fax Records Caution Purge means PURGE do not use this utility unless you want to permanently delete fax records from the database 2015 John Taylor amp Associates 56 Snappy Fax Server Help 3 1 9 6 Note Qualifying fax records will be permanently deleted from the fax server s database Fax Type Incoming Faxes Outgoing Faxes Purge Selection Purge Fax Records older than 30 Days Cle
68. rtant reason it uses secure REST services to send and receive fax job data and image data over the internet The other services we have researched use ordinary unsecure email services for this purpose You must have a FaxAge account to use this option and you will be responsible for any charges incurred from using their service You can learn more at http www faxage com Note we are not affiliated with FaxAge in any way and do not receive any referral fees 2015 John Taylor amp Associates Snappy Fax Server Help from them Network Clients Use this section to add or delete network clients from the fax server s support list Note that a fax job submitted to the fax server from a client computer that is not enabled in this list will be ignored by the fax server General Settings Network Clients Network Clients This software license supports 30 clients Client Notificatior Client Priorities Modem Settings Enabled Clients Client Name 4 Options JOHNTAYLOR LAP Add Find Network Computers Fax File Storage Junk Fax Filters To add a client to the list enter Click Find to query Windows about the network name in this box known network computers and Publish to Web click the Add button SELES ETE provide a selection list for you 4 Fax Forwarding To Email Privileges To Fax Machines Printing Options Email Settings Automatic Purge Automatic Arc
69. rver Internet Fax Service 2 13 Software Updates You can have the fax server software check for updates and notify you by email The fax server does not have an auto update facility you will need to download the update from our website and install it 2015 John Taylor amp Associates Fax Server Settings 37 2 14 gi Fax Server Setting General Settings The fax server software does not update itself automatically when an updated version is available 4 Network Clients Client Notifications However provided you have set up your email information in that settings section it can send an email to the Client Priorities address specified below if you select this option Modem Settings 4 Fax Options Fax File Storage Junk Fax Fiters E Notify me by Email when a software update is available Publish to Web 4 Fax Forwarding To Email To Fax Machines Printing Options Email Settings Automatic Purge Automatic Archive Application Security Remote Assistant Permissions Software Updates Database Server Internet Fax Service Database Server Snappy fax database server can be used for network file access Using the database server will provide much improved performance with network database file access operations The fax server software installation includes the database server and if the option in this section is selected the database server will be started
70. s a fee for wire transfers 2015 John Taylor amp Associates Applying your license after purchasing 59 5 Applying your license after purchasing After purchasing the fax server software you will receive a license email The email will contain a file attachment containing your license You DO NOT need to open the license file simply save the license file to your hard disk and then from the apply license screen navigate to that file To apply the license click Help Apply License key from file on the main menu Your purchase confirmation email contained a license file attached You should have already saved this file to your computer Use the Browse button below to select the file you saved The license will be applied automatically from the license file You can also paste the license into the License Key box to complete the process if you like The fax server will restart after the license has been applied License File License Key Use the Browse button to locate the license file you saved then click Finish If you have managed to open the license with Notepad then copy it to the clipboard and then paste into the License Key area and click Finish 6 Technical Support To obtain technical support for our software please send email to support snappysoftware com Note that we provide free support via email for one year from your purchase date You will find that you will receive a timely res
71. se The reason is that when you check your email from your regular mail client Outlook etc any fax jobs in the mailbox will be retrieved and then deleted by the mail client accordingly they will possibly never be processed by Remote Assistant Remote Assistant will retrieve the mail jobs process the submission to the jobs table and send a reply to the submitter that the mail job has been submitted Once the job has been processed it will send another status email to the submitter informing of the success or failure of the transmission of the fax job 2015 John Taylor amp Associates Fax Server Settings General Settings 4 Network Clients Client Notificatior Client Priorities Modem Settings 4 Fax Options Fax File Storage Junk Fax Filters Publish to Web Fax Forwarding To Email To Fax Machines Printing Options Email Settings Automatic Purge Automatic Archive Application Security Remote Assistant Permissions 35 Remote Assistant Email Settings V Enable Remote Assistant Remote Assistant Email Address faxserver mydomain com Pop Server Pop Port Timeout mail snappysoftware com 110 20 Seconds Pop User Name Pop Password faxserver mydomain com V Delete Non Fax Job mail messages when checking mail Smtp Server Smtp Port Timeout mail mydomain com 25 2 Smtp Authentication Ser
72. se this to establish an ftp connection FTP Password with the web server for S adscddde transferring files Server Path must exist httpdocs faxserver Test Settings HTML Output Options Company Name for report header Snappy Software HTML File Name faxreport htm Font T Tahoma Tex Color Change Include Failures in Report Web URL http www mydomain com faxreport html Full URL is required including the html filename specified in HTML Output Options Example http www mydomain com myfax faxreport htm Web server is on my network FTP access not required If the web server is accessible on your local area network and ftp access is not required check this option and enter the network path The fax server will use a file copy operation rather than ftp Network Path These contacts will be sent an email notifying them of a report change provided the Notify check box is checked Automate Report Updates Update Website Every 1 minutes Last Update Email Notifications Add Contact Delete Selected Contacts Notify Contacts when report changes Fax Forwarding To Email Forwarding faxes to email The fax server can forward incoming faxes to any number of email accounts There are two types of forwarding General Forwarding All incoming faxes are forwarded to the email addresses enabled Selective Forwarding
73. tion will assist in determining the cause of session failures Save Transmission Logs Transmission logs are vital to diagnosing fax session failures you should leave this item checked Include page data in log Checking this option enables additional logging information in the transmission logs This increases the size of the transmission logs and is sometimes needed to expose more detail for troubleshooting failed sessions Adjust dialing speed Some modems may send the dialing command to the phone line at speeds that cannot be handled by the phone equipment This is common on some PBX systems Move the slider to the right to slow down the speed of dialing by the modem Caller ID If you have caller id on your phone line check use caller id There are several types of caller id modem init commands AT VCID and AT CID are the most common Consult your modem documentation and enter the appropriate command for your modem AT VCID is the default Distinctive Ring Distinctive ring that is reported by the modem in DRON and DROFF messages is supported If you have DR on your phone line enter the modem init command to enable distinctive ring and the DRON value The DRON value will differ from one phone provider to another and depend on whether the DR line has short rings or long rings Your phone provider will likely NOT be able to tell you this information The best way to determine what the value should be is to send a transmission log t
74. ton to generate Click Find Network Computers to enumerate the list of computers on check the client computer names that you want your network check server If outbound fax jobs will be initiated from the checkbox for considered a client computer as well each computer you wantthe fax server to suppart for outbound faxing Find Network Computers Network Computers Found JOHNTAYLOR LAP Note Client Support is optional C JT WINSERVER you do not need to select any LENOVO PC clients if you do not need to MACBOOKPRO AD28 support network clients The second and final part of Express Setup is to choose the modems you want the fax server to use and configure the com port use type and fax class for each modem 2015 John Taylor amp Associates Introduction 7 Show Modems in Control Panel The fax server will enumerate each modem on your system and pre configure itfor both sending and receiving faxes r modem4 You can change the and click modem usage here Use Modem Use Modem i Sending amp Receiving MT9234ZBA USB Sending amp Receiving C m MultiMobile MT9234MU Sending amp Receiving Ifyou don twantto use particular modem uncheck the check box here Back Next Finish The next page will detail any errors you may have made in configuration options if there are no errors click the
75. tone The suffix is available for more sophisticated phone systems that allow logging of some phone activity Suppress Fax Progress Window Check this option to suppress the display of fax progress windows for this modem Use Error Correction Mode Error correction is never used unless you are using the SG3 edition of the fax server and have a class 2 1 modem and have selected class 2 1 for the fax class Error correction is mandatory when using class 2 1 and will be forced Detect Busy This option is checked by default and causes the modem to detect busy signals on the line In cases where your modem is detecting busy under conditions where you are certain the line is not busy you can uncheck this option Renegotiate each fax page You should probably never check this option unless tech support has directed you to do SO Receiving Mode at startup For modems configured as receiving or both sending and receiving check this option to 2015 John Taylor amp Associates Fax Server Settings 23 have fax receive mode started for this modem when the fax server software is started If for whatever reason you do not want receive modem at startup uncheck this option Modem Speaker Off Check this option to silence the modem speaker If your modem has a speaker mostly external modems only the noise on the line is useful in troubleshooting failed sessions so if you have problems with fax sessions unchecking this op
76. tton and then disable uncheck the Remote access connections inbound only and Demand dialing routing connections inbound and outbound checkboxes 1 2 Getting Started Note If you cancel Express setup you will not be able to run it later and you must use the settings button to configure the fax server Note Before you run the fax server software for the first time perform these 2 preparatory steps 1 Open TCP ports 12005 through 12008 in your firewall incoming and outgoing 2 Make sure that you can ping the server machine from each client and that you can ping each client computer from the server machine The database server uses ports 12005 and 12006 for data and admin operations and the fax server and client software communicate over ports 12007 and 12008 for inter application message notifications If you are new to the fax server software the first time you launch it you will be presented with the Express Setup screen shown below If you have previously installed version 2 of the fax server software the Express Setup screen will not be shown and you should use Utilities Import Prior Version Data from the menu to import your settings and fax data from version 2 of the fax server The first step in Express Setup is to choose the network client computers that you want the fax server to support 2015 John Taylor amp Associates Snappy Fax Server Help Network Clients Click to the Find but
77. us 00000001 A 00000001 T 00000001 amp 00000001 F 00000001 13 00000008 I 1 0 0 00000008 I 1 0 0 00000006 13 10 OK 13 10 00000001 A 00000001 T 00000001 00000001 V 00000001 C 00000001 00000001 D 00000001 Save to file 00000001 Database server The fax server installer installs the snappy fax database server into the same program files folder When the fax server is configured to use the database server it will start the db server and also make a RUN entry in the registry so that windows will start the db server at boot time Prerequisites 1 TCP Ports 12005 through 12008 should be open on the fax server and all network computers where the snappy fax client software will be used 2 Make sure you can ping the fax server from each network client and that you can ping the fax server computer from each network client The fax server installer will run a script to open the necessary ports but due to windows group policy restrictions this may not be successful If you are using a third party firewall or anti virus software that manages your firewall configure it to allow connections both incoming and outgoing on these ports The database server represents itself as an icon in the system tray you can view the main screen by double clicking on the icon in the system tray the main window looks like this 2015 John Taylor amp Associates Databas
78. using the fax server Pricing The fax server standard edition is priced at a base price of 99 00 USD The fax server G3 Edition is priced at a base price of 149 00 USD This is for the fax server only the client packages are 49 99 each There are no additional charges per fax line supported Pricing example standard edition If you need a 5 user configuration you will need to purchase 1 fax server license 99 00 5 client pkgs 49 99 Total 348 95 If you later decide you need to support additional clients you only need to purchase the additional client pkgs that you need 49 99 each Your will receive a new license file for the fax server to add support for the additional clients and a license file for each additional client We have volume discounts available for configurations of 20 users or more Our volume pricing schedule is posted on our website here You can purchase our software securely online at http www snappysoftware com paypalorders htm If you prefer to purchase by check or money order you can mail your payment to John Taylor amp Associates 233 Nannook Rd Mexico Beach FL 32456 If you prefer to purchase by bank or wire transfer please email us at sales snappysoftware com for our banking details for executing a bank or wire transfer If you intend to purchase by wire transfer please note that you will need to include a 18 00 fee in the wire amount as our financial institution charges u
79. ver Does Not Require Authentication Server Requires User Name and Password Authentication Smtp User Name faxserver mydomain com Smtp Password Server Requires Login Pop before Smtp Authentication Pop Port ue Pop Password Test Settings Use SSL Secure Sockets Layer Note this email address should be unique and set up for use only by Remote Assistant 20 Seconds Copy from Email Settings 2 12 Permissions If you check the option on this page you should know how to set access permissions on the fax server s data folder 2015 John Taylor amp Associates 36 Snappy Fax Server Help General Settings 4 Network Clients Client Notifications The fax server will by default set the permissions on its data folder to give the Everyone Client Priorities Security Principal full control If for security reasons you want to set permissions yourself Modem Settings check the option below Note Clients must have full control on the fax server s data folder to submit outgoing fax jobs 4 Fax Options File Storage Junk Fax Fiters Publish to Web 4 Fax Forwarding To Email To Fax Machines Printing Options Email Settings Automatic Purge Automatic Archive Do not set permissions will set permissions manually Application Security Remote Assistant Permissions Software Updates Database Se
80. when the fax server software is launched In addition a RUN registry entry will be created so that the database server will be started when windows is started thereafter You should make sure that TCP ports 12005 through 12008 are open in your firewall The installer runs a script that attempts to do this but Windows is very peculiar in this regard and may not allow this operation to succeed depending on certain group policy settings This may be especially true if you are using a third party firewall or anti virus solution that also manages your firewall You should not need to change any of the TCP Port Bindings in the section Note if you are using the fax server without support for any network clients then using the database server will be of limited value 2015 John Taylor amp Associates 38 Snappy Fax Server Help 2 15 General Settings 4 Network Clients Client Notifications Client Priorities Modem Settings 4 Fax Options Fax File Storage Junk Fax Fiters Publish to Web Fax Forwarding To Email To Fax Machines Printing Options Email Settings Automatic Purge Automatic Archive Application Security Remote Assistant Permissions Software Updates Database Server Internet Fax Service Use Database Server Use of the database server is optional but in most cases will result in more efficient database operations on the fax servers database Note changing this option

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