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[MANUAL] WebCCTV Installation Manual 4.4.0.0

1. 51 TERMINOLOGY AND BASIC VIDEO TECHNOLOGY wew ikel pet SG A WI KA AJARA BB Da RS ab 51 FACTORS THAT INFLUENCE BIT RATE AND VIDEO QUALITY ag B A A naan ETE EAS nae nae UTR REED T EE EA uh 53 Compression technique Codec 53 Resolution Frame rate Differential live Streaming ie ooo ae RH 56 Activity detectiom for StOFage csse 56 SECURITY POLICY A 57 PROPERJUSE OF WEBCO T V 58 SECURITY POLICY DEM 59 Passworil DOLCY si sia nia aa gada ba drat iena dada S 59 OP EF ALON MO L a 61 Windows SECUTILY updates eee RR 61 Network SCCUTILY qe S 61 6 2 4 1 Dedicated network versus integration with the corporate network 62 6 2 4 2 Internet Connection eee EE EU eI AAA R AAA AAA 62 6 2 4 3 Limiting the number of protocols 2 62 6 2 4 4 uiri e T P 63 6 2 4 5 Allowing only known Clients iei ete eee oe eter rrepeta d 63 6 2 4 6 Securing the appli ationsi is ssib ke i 63 6 2 4 7 VIPIN AU AA AA 7 64 Other types OF ACCESS RET 64 BO Darty SE CUPIVAOOLS tt e o i I tA Ad sa
2. 18 2 3 3 Assigning IP address iii eco DU RUBER UNO RR gei pe n reae 19 2 3 4 Firewall configuraiion cit ERES A raa dei 19 2 3 5 Connecting A CLIENT 22 2 3 5 1 Minimum client requirements i e a ae ena Ree eh Pede haere 22 2 3 5 2 Client Configuration c be e der DM E Oe EREMO 2 3 6 Connecting WebCCTV to the Internet 2 3 6 1 Creating a network connection ES 2 3 6 2 Rout t and firewall ER 230 241 Configuring routers iri dc eee RIGEN E EREN e i a den 2 36 22 Confi uring firewall 23 2 ere coe RE ORE REO GER RE RH CR VA RH CORR A eee SANE 24 IIESTINGWEBCG TV eeiam OUO ERE REED EE G lees am 2 4 1 Local client test 2 4 2 Connection LES MP M 30 2 4 3 REMOTE client testi aro ERES a 31 25 SOPERATORIMODE i E b ST A ES a Er EA e 32 2 5 1 EOS AZIONE 32 23 2 Switching 10 Operator mode s e OR RE M REI M et ede M b ER e HE NEA IN 32 2 5 3 Automatic logon 18 33 3 UPGRADING AND RESTORING 35 1 4 44 4 34 3 1 UPGRADING WEBCCTV SOFTWARE 94 3 0 SAVING amp RESTORING CONFIGUR
3. s POS Storage Manager Single View Mosaics Network Video Recorders Network Settings Certificate Management Time Synchronization Time Synchronization Please choose time synchronization type Synchronization Type Use video server as a proxy time server O Synchronize all devices with an external time server O Manually configure time synchronization on each device separately not recommended External Time Synchronization Server O IP address OR 9 DNS name pool ntp org Apply Time Synchronization Screen There are three options Use video server as a proxy time server The unit will synchronize with an external time server if configured in the bottom part of the screen If emptv the unit will act as a time server for itself and the connected devices e g cameras a Synchronize all devices with an external time server The unit and all the connected devices e g cameras will be synchronized with an external time server Configure the IP address or DNS name of the external time server in the bottom part of the screen Manually configure time synchronization on each device separately not recommended No synchronization at all is performed neither for the unit nor for the connected devices e g cameras If your unit is part of a domain this menu will not be available The unit and e 1 connected devices e g cameras will be synchronized automatically with the Active Direct
4. 4 4 WebCCTV power on after power failure To adjust the WebCCTV server to power on again automatically after the power failure follow the steps below 1 2 3 1 Enter the BIOS settings by pressing F10 button during the initial stage of machine booting Go to Advanced gt Power On Options Find After Power Loss item and select Previous State value for it Exit BIOS so that the changes are saved By default your WebCCTV is preconfigured to power on automatically after power failure 4 5 Configuring audio over the Internet WebCCTV supports specific audio functions for the following brands Axis Listen in and speak o M1031 W M1054 Version 4 4 Series o P1311 P1343 E P1344 E P1346 E P3301 V P3304 V P3343 V VE P3344 V VE P5534 o 01755 Q1910 E Q7401 gt By default audio is supported only for Q7401 For the other models mentioned above 1 contact support as a small extra configuration is needed Panasonic Listen in No recorded audio o BB HCM311 A BB HCM331 A BB HCM371 A BB HCM381 A BB HCM403 A BB HCMS511 A BB HCMS515 A BB HCM527 A BB HCM531 A BB HCM547 A BB HCM581 A BB HCM581A W BB HCM701 A BB HCM705 A BB HCM715 A BB HCM735 A o KX HCMIIA o BB HCE481 A o BL C111 A BL C131 A BL C210 A BL C230 A If the installation has a LAN connection WebCCTV connects to a camera for audio grabbing via the internal address you specified in a came
5. 6 2 4 3 Limiting the number of protocols By default the Windows operating system supports multiple network protocols An example is NetBios which is among other things the protocol used to share folders across the network To increase security these protocols are disabled in WebCCTV Only one protocol is enabled TCP IP This is the main protocol used on most of the current networks including the Internet and the only one needed for WebCCTV functionality Disabling other protocols prevents attacks that use them and it is in that sense a good measure to increase security Furthermore it prevents the unit from broadcasting or in other words constantly yelling its position to the rest of the network This makes it more difficult for an attacker to find the unit on the network which again increases security In some exceptional cases it might be necessary to enable these protocols again e g to backup video through shares This is technically possible the protocols are disabled not removed However Quadrox strongly advises against this practice and will not give support on this functionality or any problems that originate from it Version 4 4 Series 6 2 4 4 Firewall A eritical element in WebCCTV securitv is the firewall A firewall is a piece of software that basically allows only a limited number of applications to use the network WebCCTV uses Microsoft firewall which is enabled by default in the operating system It is a basic
6. New Partition Wizard xi PER Select Partition Type Welcome to the New Partition There are three types of partitions primary extended and logical Izar This wizard helps you create a partition on a basic disk Select the partition you want to create basic disk is a physical disk that contains primary partitions extended partitions and logical drives Y ou can use any version of Windows or MS DOS to gain access to partitions on basic disks C Extended partition Logical dive To continue click Next Description A primary partition is a volume you create using free space on a basic disk Windows and other operating systems can start from a primary partition You can create up to four primary partitions or three primary partitions and an extended partition 3 Choose the partition size by default it takes all available space and assign a drive letter New Partition Wizard XII new Partition Wizard XI Specify Partition Size Assign Drive Letter or Path Choose a partition size that is between the maximum and minimum sizes For easier access you can assign a drive letter or drive path ta your partition Marium disk space in megabytes MB 238473 Minimum disk space in MB 8 Mount in the following empty NTFS folder Partition size in MB Do not assign a drive letter or drive path lt Back Cancel lt Back Cancel Version 4 4 Series 4 Select Perform
7. QUADROX Installation Manual Let s make things safer Contents EONTENT PUE 2 1 INIRODUCHION A AAA WA AA EA 4 2 GETTING STARTED ii ii UA EEE SESA ESENE ES ai 6 2 1 EOGUIPMENTCHBCEIIST oO n dei are 6 2 1 1 HardWate e e EE e ie ee i e e E E EE a 6 2 1 2 SOMWA NE D m Ta 6 2 1 3 Documentation einir EE EE ab rw 6 2 2 STARTINGUP FOR THE FIRST TIME m 2 2 1 Turning power ONT Off cd A 7 2 2 1 1 Tutning power Oh lis i eee e C a DST Aas RC D aE aa 7 22 12 Turning power off or restarting MR 8 2 2 2 Looping onto the 8 2 2 3 Desktop icons overview 9 2 2 4 Changing DassWOFd E an raa 10 22 SANNE UME e e ea AREA EE ER 3 12 2 2 5 1 Through WebCCTV Web Application eere enne tete rsi 12 2 2 5 2 Through o sii IR 13 2 2 5 2 1 Changing time zone 13 2 2 5 2 2 Time synchronization AN 13 2 2 6 Changing keyboard setting 14 2 2 7 Adjustingiscreen TESOLUTION xen 16 2 3 WEBCCTWV IN THENETIWORK is iii A Aa 17 2 3 1 Network OVETVICW ce edet t a a a EN 17 2 3 2 Connecting WebCCTV to the local network
8. quadrox be Telephone 888 QUADROX Europe E mail support quadrox be Telephone 32 0 16 58 25 85 Fax 32 0 16 58 25 86 7 34 How to allow remotely access to your WebCCTV by Quadrox support Sometimes to fix a problem with your WebCCTV unit the easiest way for Quadrox support is to take remote control of your WebCCTV Quadrox support will only attempt this after having been in contact with you through phone or email Remote Access to the WebCCTV is established with the help of the Quadrox Remote Assistence Tool VNC RDC Logmein or CoPilot www copilot com Version 4 4 Series 8 Appendices Version 4 4 Series Appendix A WebC CTV installation checklist Please check that vou performed all steps listed below Hardware connections 1 Connecting the power outlets to the WebCCTV cameras and the network switches 2 Establishing a network connection between all of the devices bv connecting each of them to a network switch using UTP network cables Configuring the WebCCTV s IP address Configure the cameras by B 1 Giving all cameras a static IP address using the Camera Setup CD ROM Giving all cameras a user name and password 3 Adding all the cameras to the WebCCTV Web Application using the correct static IP address user name and password assigned in the steps above 4 Setting all the camera parameters such as the camera quality resolution recorded frames per second and compression type 5 Set
9. Onthe front of the unit there is a button to shut down the WebCCTV 2 Because our WebCCTV is ACPI enabled clicking this button once for a brief moment will initiate a graceful shutdown This is handled by the MS Windows XP embedded Operating System because it detects the click on the shutdown button and will shutdown automatically 3 Please be patient because it can take nearly a minute before the WebCCTV actually shuts down completely The WebCCTV has stopped when the green power indicator has gone out 4 Wait until the WebCCTV completely has shut down before unplugging the power cord 2 2 2 Logging on to the XPe system For access to the WebCCTV s operating system you have to specify a Username and Password The first time you turn on the power of a WebCCTV after its boot sequence see above has completed its initial screen will be the Windows XPe logon prompt The default Administrative username is Administrator The default Administrative password is webcctvnvr e lly It is highly recommended to change the Administrative password as soon as possible 9 If you use an AZERTY keyboard this becomes zebectvnvr See Chapter 2 3 6 how el to change this to Azertv settings Version 4 4 Series 2 2 3 Desktop icons overview D de My Computer Video Browser bis 2019 Start WebCCTV s Desktop Screen My Computer By double clicking this icon the user can see an overview of all w configured di
10. PANASONIC BE HCM311A PANASONIC BB HCM331 PANASONIC BB HCM3314 PANASONIC BB HCM371 PANASONIC BE HCM371A Version 4 4 Series PANASONIC BE HCMS81 PANASONIC BE HCM381A PANASONIC BE HCM403 PANASONIC BE HCM403A PANASONIC BE HCM511 PANASONIC BE HCM511A PANASONIC BE HCM515 PANASONIC BE HCM515A PANASONIC BE HCMS527 PANASONIC BE HCM3527A PANASONIC BB HCM531 PANASONIC BE HCM531A PANASONIC BE HCM547 PANASONIC BE HCM 547A PANASONIC BB HCM580 PANASONIC BE HCM580A PANASONIC BB HCM5S1 PANASONIC BE HCM581A PANASONIC BE HCM581A W PANASONIC EB HCM701 PANASONIC BE HCM701A PANASONIC BE HCM705 PANASONIC BB HCM705A PANASONIC BE HCM715 PANASONIC BE HCM715A PANASONIC BE HCM735 PANASONIC BE HCM735A PANASONIC BL Cl PANASONIC BL C1A PANASONIC BL C10 PANASONIC EL C10A PANASONIC BL C20 PANASONIC BL C20A PANASONIC EL C30 PANASONIC BL C30A PANASONIC BL C101 PANASONIC BL C101A PANASONIC BL Clil PANASONIC BL C111A PANASONIC BL C121 PANASONIC BL C121A PANASONIC BL C131 PANASONIC BL C131A PANASONIC BL C140 PANASONIC BL C140A PANASONIC BL C160 PANASONIC BL C160A PANASONIC BL C210 PANASONIC BL C210A PANASONIC BL C230 PANASONIC BL C230A PANASONIC KX HCMB PANASONIC EX HCMIO PANASONIC KX HCMI10 PANASONIC EX HCM 110A PANASONIC EX HCM230 PANASONIC KX HCM230 PANASONIC KX HCM270 PANASONIC KX HCM280 PANASONIC KX HCM290A PANASONIC WV NF284 PANASONIC WV NF302 PANASONIC WV NM100 PANASONIC WV NP240 PANASONIC WV NP244 PANASONIC WV NP304 PANASONIC
11. Version 4 4 Series 2 5 3 Automatic logon as Operator In an installation where vou are going to leave the configured WebCCTV unit in Operator mode make sure that after restarting the WebCCTV it returns to the Operator mode automaticallv To do this follow the steps below 1 Logon to the Operator mode using Operator Mode icon that resides on the desktop Once you are in the Operator mode configure the Local Interface 3 Don t logout of the Operator mode Press the Power button to shutdown the machine and power it on again 4 Check that WebCCTV server is restarting in the Operator mode To make sure that your WebCCTV server restores to the prior state after a power 1 failure see 4 4 Power On after power failure chapter e 1l By default the WebCCTV unit restarts every Monday night at 4 20 AM Version 4 4 Series 3 Upgrading and Restoring WebCCTV 3 1 Upgrading WebCCTV software The WebCCTV software and related installed components Alarm POS SHS can be upgraded at all times when a new version is available and this without losing vour settings and recordings This is done bv the the ProductUpdate tool and works for version 4 0 4 0 and higher The ProductUpdate is a standalone InstallShield based application that updates the currentiv installed WebCCTV application to the mostrecent version You can request this tool for free by contacting support 0 quadrox com 3 2 Saving amp restoring configuration It is advisa
12. Your screen looks now similar to the following screen Computer Management alol xi B Eie Action view Window Help e omenen B Computer Management Local uou rupe Fesyen tos Pan Free space Fre hf System Tools eootable C Partition Basic NTFS Healthy System 40168 747 MB 18 6 Dstorage D Partition Basic NTFS Healthy Page File 461 75 GB 446 32GB 96 Shared Folders 2 Local Users and Groups Performance Logs and Alert 48 Device Manager gt Storage E E Removable Storage g Disk Defragmenter Disk Management EMA Services and Applications Bootable C Storage 4 01 GB NTFS 461 75 GB NTFS Healthy System Healthy Page File 88 GB Unallocated If you want to add your hard disk as Separate Logical Disk gt Go to chapter 4 1 2 1 Multiple Logical Disks Extended Disk gt Go to chapter 4 1 2 2 Single Disk extension Version 4 4 Series 4 1 2 1 Multiple Logical Disks Before proceeding make sure vou followed all steps from chapter 4 1 2 Configuring added hard disk Please follow now the steps below 1 Right click on the unallocated section and select New Partition l 32 2SDisk 1 Basic 232 88 GB 232 88 GB Online Unallocated New Partition ll Unallocated Primary partition Properties Help 2 Follow the wizard and select Primary partition
13. Drive 2 before you start the expansion To do this click on the bottom pane of the Disk Manager on each of the F and G partitions and select Delete Partition When you have no partitions on Disk 2 you may proceed to Step 12 8 The Extended Volume Wizard opens Click Next gt Extend Volume Wizard Welcome to the Extend Volume Wizard This wizard helps you increase the size of simple and spanned volumes on dynamic disks You can extend a volume by adding space from one or more additional disks To continue click Next Extend Volume Wizard Screen Version 4 4 Series 9 Inthe Extended Volume Wizard select Disk 1 in the Available listbox Click Add 2 E Select Disks You can use space on one or more dynamic disks to extend the volume Select the dynamic disks you want to use and then click Add Available Selected mm sib Total volume size in megabytes MB 75289 Maximum available space in MB 0 Select the amount of space in MB 0 E tees Extend Volume Wizard Screen 10 In the Extended Volume Wizard Disk 1 has moved to the Selected list box Click Next to continue Extend Volume Wizard xi Select Disks You can use space on one or more dynamic disks to extend the volume Select the dynamic disks you want to use and then click Add Available Selected lt Remove Remove All Total volume size in megabytes MB 192535 Maximum available space in MB 117246 Select the
14. Storage Disk Defragmenter Disk Management Services and Applications Bootable C Storage D fi Convert to Dynamic Disk 73 53 GB NTFS Healthy Page File Properties Unallocated CD ROM E No Media Unallocated Wi Primary partition Computer Management Screen 2 In the Convert to Dynamic Disk window select both disks to be converted Click OK Convert to Dynamic Disk 31 xj Select one or more basic disks to convert ta dynamic disks Disks Convert to Dynamic Disk Window Screen Version 4 4 Series 3 Inthe Disks to Convert window you see an overview of what has been selected Click Convert to confirm The disks that will be made dynamic are shown in the following list Disks Name Disk Contents Will Convert Disk 0 System Partition Boot Partition Yes Disk 1 No Volumes Yes Details Choosing Disk to Convert Window Screen 4 Inthe Disk Management window click Yes to confirm again Disk Management xi After you convert these disks to dynamic you will not be able to start other installed 1 operating systems from any volume on these disks Are you sure you want to convert Convert Disk to Dynamic xj A File systems on any of the disks to be converted will be dismounted Do you want to continue this operation 6 After the conversion the system requires a restart Tal A To complet
15. ZavioDol0A NTSC Zavio D610A PAL Zavio D 6llE NTSC Zavio DOLE PAL ZavioF210A ZavioF312A ZavioF510E Zavio F510W Zavio 5115 ZavioF511W Zavio F520E Zavio F521E gt ZavioF610A NTSC a Zavio F610A PAL ZavioF6llE NISC Zavio FOLIE PAL ZavioF721A NTSC Zavio F721A PAL ZavioF 31E Zavio N6130 NTSC Zavio N6130 PAL Zavio N6630 APPRO VS2112B NTSC APPRO VS 2112B PAL APPRO VS 2112T PAL APPRO VS 2112T NTSC APPRO VS 2311TE AXIS 2415 Singie Channel Video Server AXIS 2415A Single Channel Video Server AXIS 2425 IV Single Channel Video Server AXIS 24354 Single Channel Video Server AXIS 2475 Singie Channel Video Server PAL AXIS 2475 Singie Channel Video Server NTSC BBV protocol Bosch Kalatel LG Panasonic Pelco Sanyo Siemens Vicon WebCCTV Analosue cameras support depends on the selected Network Video Server PANASONIC WV NE302 2 port video servers Zavio N6720 NTSC Zavio N6720 PAL Zavio N7000 Zavio N7130 NTSC Zavio N7130 PAL Zavio M510E Zavio M510W Zavio M511E Zavio M511W Zavio N1000 Zavio N1250 Zavio N2030 Zavio N2060 Zavio N2230 Zavio N2260 Zavio N6030 Zavio N6031 Zavio 510000 Zavio N6230 Zavio N6260 Zavio Noo000 PANASONIC BE HCSS01A Single Channel Video Server WebCCTV NVE 1000 Zavio V111T PAL Zavio V111T NTSC Zavio N5010 PAL Zavio N5010 NTSC WebCCTV NVE 2000 AXIS Q7401 Single Channel Video Server PAL 4 port video servers AXIS Q7401
16. a quick format and assign a Volume Label Then click Finish New Partition Wizard ja xi Completing the New Partition Wizard You have successfully completed the New Partition Wizard You selected the following settings F ipe Primary par Disk selected Disk 1 Partition size 238473 MB Drive letter or path F File system NTFS Allocation unit size Default Volume label Storage sl Mick format Yes New Partition Wizard xi Format Partition To store data on this partition you must format it first Choose whether you want ta format this partition and if so what settings you want to use Do not format this partition Format this partition with the following settings Eile system NTFS gt Allocation unit size Volume label Storaad Perform a quick format To close this wizard click Finish ack Caneel Your hard disk was added If everything went fine you will see a screen similar to the one below amp Computer Management NENNEN lal xl IB Ele Action view Window Help PTS eosjmmemaea fm Computer Management Local volume tayout Type File System status Capacity F B jil System Tools EJ Bootable C Partition Basic NTFS Healthy System 4 01 GB 7 E ial Event Viewer E9Storage D Partition Basic NTFS Healthy Page File 461 75GB 4 EJ amp Storage F Partition Basic NTFS Healthy 232 88 GB 2 Shared Fo
17. be accessible by malicious people This includes paper documents that might get lost websites mail and IM messages Restrict the number of Administrators to a minimum Since users have fewer rights a user password leaking has fewer severe consequences It is even advisable to have an extra user account for each administrator which should be used for regular viewing Choose strong passwords A strong password is a password that is hard to guess by attackers people and software This helps to secure the product against brute force attacks trying all passwords Use the following guidelines The password should be at least 8 characters long Longer is better Use both CAPTIAL and small letters at least one of each Use both letters and figures or other characters at least one of each O O O 0 There should be no connection whatsoever between the username and the password This includes copying parts of the username or having a semantically relevant meaning e g the password is the name of the user s wife Preferably the password should have no human meaning at all One of the prime ways for hackers to retrieve passwords is simply asking for it A hacker would pretend to be e g a support technician and ask you for the password In order to prevent this kind of attack we outline here the procedure for Quadrox support people regarding passwords of customers First of all by default Quadrox does not know any passwo
18. might have an influence on the guality of the resulting video This means that when the bit rate increases the resolution will decrease as well as the frame rate All these parameters together produce a better image guality Version 4 4 Series 5 2 2 Resolution When the compression technique is based on JPEG images a second big factor in data size reduction is the resolution As mentioned before compression works by selectivelv reducing the amount of information in the image One way to do that is to reduce the size of the image Example A VHS quality image PAL of 384x288 pixels can be considered as a SVHS image of 768x576 pixels where you throw away every other pixel in either direction This reduces the data size by a factor of 4 Of course this influences the quality of the image Especially fine details are more likely to get lost like face characteristics or details of clothing e The resolutions that are mentioned except for the mega pixel are for the PAL e standard NTSC images and pure digital images might have a slightly different resolution but in general the same steps magnitude apply Postage stamp format 192x122 This resolution is offered by some of Quadrox competitors At this image size however most of the information in the image is lost At best one would be able to count the number of people in the image but there is no hope for e g identifying faces VHS quality 384x288 Small and thus favourab
19. or Setup can recopv them from your original Windows CD ROM or from a network share xi Would you like to skip file copying and use the existing files If you click No you will be prompted to insert your Windows CD ROM or to supply an alternate location where the needed files may be found Click OK to save the Regional and Language Options changes Version 4 4 Series 2 2 7 Adjusting screen resolution To adjust the screen resolution follow the steps below Click Start gt Settings gt Control panel gt Display On the Settings tab under Screen resolution drag the slider and then click Apply When prompted to apply the settings click OK Your screen will turn black for a moment Once your screen resolution changes you have 15 seconds to confirm the change Click Yes to confirm the change click No or do nothing to revert to your previous setting Display Properties 2 xl Background Screen Saver Appearance Web Effects i Display Plug and Play Monitor on NVIDIA GeForce2 MX MX 400 Eolors p Screen area True Color 32 bit bess Moe me 1024 by 768 pixels Troubleshoot Advanced Cancel Apply Displav Properties Screen A higher screen resolution reduces the size of the items on your screen and increases el the relative space on vour desktop Your monitor and video adapter determine ho
20. outgoing traffic while for the server it is incoming traffic In order for the WebCCTV to function correctly the appropriate ports need to be 1 opened for communication towards the WebCCTV There are three port configurations to perform 1 TCP Port 80 to allow external users to see the web interface HTTP traffic This port is usually opened by default e 1 Some ISPs block port 80 Please inform yourself Version 4 4 Series 2 TCP Port 1518 to allow external users to receive alarms control PTZ cameras send commands etc This is called the WebCCTV control signal 3 UDP Ports 4096 thru 4223 By default the WebCCTV uses a range of UDP ports to transport video streams These UDP ports are not listening all the time The WebCCTV software enables them at random to enhance securitv Typically when the UDP ports are not opened correctly the user only sees the web ell interface but no live images To allow Quadrox support personnel to get remote access to the WebCCTV TCP Port 3389 needs to be opened for Remote Desktop Connection di If the Video Server is monitored bv the Quadrox Monitoring Department TCP Port 5666 needs to be opened A firewall can be placed on several positions in the network The most common place is at the edge of the corporate network or in other words between the corporate network and the Internet Recentiv it also became popular to place a firewall to protect the network traffic from a single c
21. type them the same way every time you log on The password hint will be visible to everyone who uses this computer Change Password Cancel Changing Password Screen Enter your current password e 1 The default Administrator password is webcctvnvr Enter a new password and confirm it Click Change Password button to save new Administrator account password When you change the Administrator password in Windows the Administrator password of the WebCCTV application is automatically changed to this password 1 This means also that when you change your password in the WebCCTV application that your Windows password will be changed automatically Version 4 4 Series 2 2 5 Setting time For the WebCCTV to function properlv it is verv important to use the applicable Time Zone setting This can be done in two ways or by the WebCCTV application configuration See WebCCTV User Manual Chapter 3 3 10 Time Synchronisation or by the Windows XPe OS configuration We strongly advise you to use the WebCCTV application way as this is the easiest 1 way to configure your time settings 2 2 5 1 Through WebCCTV Web Application Time synchronization allows you to synchronize time on all devices connected to your unit e g cameras and synchronize your server with a specific time server This can be done by going to the Settings menu in the Video Manager Web Application and selecting the Time Synchronisation link in the top bar
22. 01 ACTi ACM 3603 ACTi ACM 3701 ACTI ACM 3703 ACTi ACM 4000 ACTI ACM 4001 gt ACTi ACM 4100 NTSC ACT ACM 4100 PAL ACTI ACM 4200 ACT ACM 4201 ACTi ACM 4301 ACTI ACM 5001 ACTI ACM 5311 ACTI ACM 5601 ACTi ACM 5611 s ACH ACM 5701P ACTi ACM 5701N ACTi ACM 5711N ACTI ACM 5711P ACTI ACM 7411 ACTI ACM 8201 ACTI ACM 8211 ACTi ACM 8511 NTSC ACTi ACM 8511 PAL ACTi CAM 5200HN ACTi CAM 5200HP ACTi CAM 5201 HN ACTi CAM 5201HP ACTi CAM 5220HN ACTi CAM 5220HP ACTi CAM 5221HN ACTi CAM 5221HP ACTi CAM 5300HN ACTi CAM 5300HP ACTi CAM 5301HN ACTi CAM 5301 HP ACTi CAM 5320HN ACTi CAM 5320HP ACTi CAM 5321HN ACTi CAM 5321HP ACTi CAM 5322HN ACTi CAM 5322HP ACTi CAM 0200NN ACTi CAM 6200PN ACTi CAM 6220NN ACTi CAM 4220PN ACTi CAM 6220NW ACTi CAM 6220PW ACTi CAM 6500 NTSC ACTi CAM 6500 PAL ACTi CAM 6510 NTSC ACTi CAM 6510 PAL ACTi CAM 0520 NTSC ACTi CAM 6520 PAL ACTi CAM 6600 NTSC ACTi CAM 6600 PAL ACTi CAM 6610 NTSC ACTi CAM 6610 PAL ACTi CAM 6620 NTSC ACTi CAM 6620 PAL ACTi CAM 6630 NTSC ACTi CAM 6630 PAL ACTi CAM 7200N ACTi CAM 7200P ACTi CAM 7201N ACTi CAM 7201P ACTi CAM 7220N ACTi CAM 7220P ACTi CAM 7221N ACTi CAM 7221P ACTi CAM 7300N ACTI CAM 7300P ACTi CAM 7301N ACTi CAM 7301P ACTi CAM 730IN ACTi CAM 7302P ACTi CAM 7320N ACTi CAM 7320P ACTi CAM 7321N ACTi CAM 7321P ACTI CAM 7322N ACT CAM 7322P ACTI CAM 7411 ACTi TCD 2100P ACTi TCD 2100N
23. 2 183 bytes 32 time lt ims TTL 128 Checking Physical Connection Screen 2 4 3 Remote client test For remote client testing follow the steps below 1 Open a Microsoft Internet Explorer window 2 Fill in the IP address e g http 192 168 100 1 or domain name e g http webcctv mycompany com in the address bar 3 When accessing the WebCCTV from a specific client computer for the first time Internet Explorer will ask you to install and run an ActiveX component Video Viewer Component Follow the on screen instructions to install the component If you have problems installing the ActiveX please make sure first that you have ell added the server to the trusted site list of Internet Explorer 4 A welcome screen should now appear and you will be prompted for a Login and Password After filling in Logon and Password vou should be logged on to the WebCCTV Web Application http 192 168 100 1 is the factory default IP address for the EU version of WebCCTV For US customers the factory default IP address is http 192 168 0 199 Please note that your installer could have changed it to fit the specifications of your own network Version 4 4 Series 2 5 Operator Mode 2 5 1 Locking WebCCTV As stated before a WebCCTV uses Microsoft Windows XP embedded as the operating system Because the WebCCTV video server software is very tightly integrated with this Operating system the security and locking modes are based on Mic
24. 64 bit Operating Systems are supported Hardware Intel Dual Core or higher 1024 MB RAM 128 MB RAM on the video card Software Internet Explorer 7 or higher DirectX 9 0c VC 8 0 runtime library Media players and codecs Windows Media Player 11 Windows Media Formats 11 Some useful downloads are available in the System Downloads menu See the User 1 Manual for more information In case you are using WebCCTV Network Video Servers NVS or have IP cameras that stream in MPEG or H 264 a codec also needs to be installed We advice vou to install the Quadrox Codec Pack which can be found in the Svstem Downloads menu See User Manual for more information or on the support pages of www webcctv com 2 3 5 2 Client configuration Hardware video acceleration In order to enjov all the features of WebCCTV the hardware acceleration of vour video card needs to be enabled 1 Rightclick on the desktop and choose properties 2 Select the Settings tab and click the Advanced button Version 4 4 Series Displav Properties i 2 x Background Screen Saver Appearance Web Effects Settings Display 99090231 69NOKIA 4465 on NVIDIA GeForce2 MX MX 400 Colors Screen area True Color 32 bit tess LL Moe MITT mu T imm 1152 by 864 pixels Advanced Display Properties Screen 3 Choose the Troubleshooting tab and put the hardware acceleration to Full 9909023169NOKI
25. A 446XS and NVIDIA GeForce2 MX MX 400 Color Management GeForce2 MX MX 400 General Adapter Monitor Troubleshooting settings control how Windows uses your graphics hardware They mm Are you having problems with pour graphics hardware These can help you to troubleshoot display related problems Hardware acceleration Manually control the level of acceleration and performance supplied by your graphics hardware Use the Display Troubleshooter to assist you in making the change Hardware acceleration None i All accelerations are enabled Use this setting if pour computer has no problems Recommended Cancel Apply Troubleshooting Tab Screen Version 4 4 Series Sometimes the support department will ask you to put this setting to None in order to di customize vour svstem for particular use scenarios Firewall If vou have a personal firewall configure it according to section 2 4 4 The ports for outgoing connections should be opened A personal firewall is included in Windows XP Service Pack 2 and also in some virus 1 scanners Separate firewall software exists as well e The personal firewall in Windows XP Service Pack 2 has all outgoing and necessary 1 incoming connections open by default No extra configuration is necessary in this case Internet Explorer settings Make sure that Internet Explorer allows the installation and execution of signed Activex components Ma
26. A215 IQeye AZISE IQeye IQA21SI IQeye IQA22N IQeye IQA22NE IQeye IQA22NI IQeye IQA225 IQeye IQA22SE IQeye IQA225I IQeye IQA23NE IQeve IQA23NI IQeye IQA235 IQeye IQA23SE IQeye IQA2351 IQeye IQA25N IQeye IQA25NE IQeye IQA25NI IQeye IQA255 IQeye IQA255E IQeye IQA25SI IQeye IQ D405 IQeye IQD40SI F1 IQeye IQ DHS IQeye IQD41SI F1 IQeye IQ 0425 IQeye IQD425I F1 Mobotix Mobotix D10D Night D43N43 Mobotix DI0Di Night D43N43 Mobotix D12D IT DNight D43N43 Mobotix DI DI IT DNight D43N43 Mobotix DI7Di Sec D43D43 Mobotix D22M IT Mobotix D22M IT Night Mobotix D22M Sec Mobotix D22M Sec Night Mobotix D24M IT D22 Mobotix D24M IT Night Mobotix D24M Sec Mobotix D24M Sec Night Mobotix D24Mi Basic Mobotix M10Mi Secure Mobotix MIOD Night D43 D135 Mobotix MIOD Night D135 N135 Mobotix MIOM IT D43 Mobotix MIOM IT D135 Mobotix MIOM Secure D43 Mobotix MIOM Sec D135 Mobotix MIOM Sec N43 Mobotix M17D IT Night D43N43 Mobotix M22M Sec Mobotix M22M Sec Night Mobotix M22M IT D22 Mobotix M22M Sec CSVario Mobotix M22M Sec Night C5Vario Mobotix M22M IT Mobotix MIIM Night Mobotix M22M Night CS Mobotix M24 IT Mobotix M24 IT Night Mobotix M24 Sec Mobotix MI Sec Night Mobotix M24 Sec CSVario Mobotix M24 Sec D11 Mobotix M24 Sec N11 Mobotix M24M Hemispheric Mobotix MMM IT Mobotix M24M IT Night Mobotix M24M Sec Mobotix M24M Sec Night Mobotix V10D Panasonic PANASONIC BB HCE4S1 PANASONIC BB HCESSiA PANASONIC BE HCM311
27. ACTi TCD 2500P ACTi TCD 2500N gt ACTi TCM 1011 ACHTCM 1231 ACTi TCM 1232 ACTiTCM BILL ACTi TCM 3001 ACTi TCM 3011 ACTi TCM 3401 a ACTiTCM 3411 ACTi TCM 3511 w ACTi TOM 4101 ACTiTCM 4301 w ACTi TCM 5001 s ACTi TCM 5311 ACTi TCM 5812 ACTi TCM 5601 gt ACTi TCM 5011 s ACTi TCM 7011 ACTITCM 7411 ApproTech APPROLC 7211 PAL APPROLC 7211 NTSC APPROLC 7211W PAL APPROLC 7211W NTSC APPROLC 7214 PAL APPROLC 7214 NTSC APPROLC 7215 PAL APPROLC 7215 NISC APPROLC 7221 PAL gt APPROLC 722 NTSC APPROLC 7222 PAL APPROLC 722 NISC APPROLC 722EPAL APPROLC 72 ENTSC APPROLC 72225 PAL APPROLC 72225 NTSC APPRO LC 722SE PAL APPROLC 72223E NTSC APPRO LC 7224E PAL APPROLC 7223E NTSC APPROLC 725EPAL APPROLC 7225E NISC gt APPRO LC7226 PAL APPROLC 7226 NISC APPROLC 7228 PAL APPROLC 7228 NTSC APPROLC 7231 PAL APPROLC 7231H PAL APPROLC 7231H NISC APPROLC 7231HT PAL APPROLC 7231HT NISC Appendix C al B Version 4 4 Series APPROLC 7222 APPRO LC 72225 E APPRO LC 7231HT APPROLC 7233H APPRO LC 7233H PAL APPRO LC 7233H NTSC APPRO LC 7313 APPRO LC 7313 NTSC APPRO LC 7313 PAL APPRO LC 7314 APPRO LC 7314 NTSC APPRO LC 7314 PAL APPRO VS 2311TE PAL APPRO VS 231iTE NTSC Arecont ARECONT AV1300 ARECONT AV1300 AI ARECONT AV1305 ARECONT AV1305 Ai ARECONT AVI3OSDN ARECONT AV1355 ARECONT AV1355DN
28. ARECONT AV2100 ARECONT AV2100 AI ARECONT AV2105 ARECONT AV2105 Al ARECONT AV2105DN ARECONT AV2155 ARECONT AV2158DN ARECONT AV3100 ARECONT AV3100 AI ARECONT AV3105 ARECONT AV3105 AI ARECONT AV3105 DN ARECONT AV3155 ARECONT AV3156DN ARECONT AV35100 ARECONT AV3100 AI ARECONT AV5105 ARECONT AV5105 A1 ARECONT AV3105DN ARECONT AV3155 ARECONT AV3ISSDN Axis AXIS 205 AXIS 206 AXIS 206W AXIS 206M AXIS 207 AXIS 207MW AXIS 207W AXIS 209FD AXIS 209FD R AXIS 200MFD R AXIS 210 AXIS 210A AXIS 211 AXIS 211A AXIS 211M AXIS 211W AXIS 212 PTZ AXIS 212 PTZ V AXIS 213 PTZ PAL AXIS 213 PTZ NTSC AXIS 214 PTZ PAL AXIS 214 PTZ NTSC AXIS 215 PTZ PAL AXIS 215 PTZ NTSC AXIS 215 PTZ E NTSC AXIS 215 PTZ E NTSC AXIS 216FD AXIS 216FD V AXIS 216MFD AXIS 216MFD V AXIS 221 AXIS 23M AXIS 225FD AXIS 231D PAL AXIS 231D NTSC AXIS 231D PAL AXIS 231D NTSC AXIS 232D PAL AXIS 232D NTSC AXIS 232D PAL AXIS 232D NTSC AXIS 233D PAL AXES 233D NTSC AXIS 2100 AXIS 2110 AXIS 2120 PAL AXIS 2120 NTSC AXIS 2130R PAL NTSC AXIS 2420 PAL AXIS 2420 NTSC AXIS M1011 AXIS M1011 W AXIS MI031 W AXIS M1054 AXIS M1103 AXIS M1104 AXB M1113 AXIS M1114 AXIS M3113 R AXIS M3114 R AXIS M3203 AXIS M3203 V AXIS M3204 AXIS M3204 V AXIS P1311 AXIS P1345 AXIS P1345 E AXIS P1344 AXIS P1244 E AXIS P1346 AXIS P1340 E AXIS P3301 AXIS P3301 V AXIS P3304 AXIS P3304 V AXIS P3343 AXIS P3343 V AXIS P3343 VE AXISP3344 AXI
29. ATION ispira 34 3 3 RESTORING PREINSTALLED SOFTWARE c cscscssssssssscsessssssssesesssssscsesssesscsesssssscsesssssesscsesssssscsesssssesscsesssesscsesssssesssssssseseesesssesesssssenseses 34 4 ADVANCED TOPICS mii AAA Aa 36 4 1 EXTENDING STORAGE Si ba a A e A i Vasa 36 4 1 1 PACING hard disk ii os Sl MA Sta a 36 4 1 2 Configuring added hard diski sis iii P ER dae EPI NEESER aa eh ts onc haves 37 4 1 2 1 Multiple Logical Disks aa iii ra a ra d nara ta va 39 4 1 2 2 Single Disk Extension Version 4 4 Series 42 4 3 4 3 1 4 3 2 4 3 3 44 4 5 5 1 5 2 5 2 1 5 2 2 5 2 3 5 2 4 5 2 5 6 6 1 62 6 2 1 6 2 2 6 2 3 6 2 4 6 2 5 6 2 6 6 3 71 7 1 1 7 1 2 7 2 7 2 1 7 2 2 7 2 3 7 2 4 72 7 2 6 7 3 7 3 1 7 3 2 7 3 3 7 3 4 8 VIDEO CLIENT COMPONENT ACTIVEX ia via 46 CHANGING NETWORK PORT Si a cde ee at E ER ORE SK ta aa ATA a a a A TA Changing WebCCTV video ports E Changing 7 Changing remote desktop port usi tee u WEBCCTV POWER ON AFTER POWER FAILURE a CONFIGURING AUDIO OVER THE INTERNET e enses rae civiti rada hg en rn a dk ek en rh ek ark n en neu da ou eue oae e kae agn STORAGE BANDWIDTH 015 110115 4 4
30. Active Having a correct installation of the Video Client component is an essential part of a successful WebCCTV installation Problems like black images appearing no images appearing at all and errors in Internet Explorer can be the result of an incorrect Video Client Component installation This Video Client Component is based on ActiveX technology ActiveX is an architecture that lets a program the ActiveX control interact with other programs over a network such as the Internet In our case the Video Client Component communicates with the WebCCTV and shows video images An ActiveX control can be integrated into various environments like a web page When an ActiveX is integrated into a web page as in the WebCCTV web application the first time a client machine accesses this web page with Internet Explorer the ActiveX needs to be downloaded and installed on the client machine At this stage there are several potential problems for the installer to be aware of The Windows user account under which this web page is accessed doesn t have enough rights to install the ActiveX component on the client system This results in not seeing images at all The security settings of Internet Explorer prohibit the installation of the ActiveX Add the site to the Trusted sites before installing the ActiveX Spyware blockers or anti virus programs don t allow the installation of an ActiveX on the client machine The Video Viewer ActiveX utilizes va
31. NC RX570N SONY SNC RX570P SONY SNC RXS7ON B SONY SNC RXS7ON W SONY SNC RX570P B SONY SNC RX570P W Toshiba TOSHIBA IX WEOL TOSHIBA IK WE01A TOSHIBA IK WBQ2 TOSHIBA IK WEGZA TOSHIBA IK WE11 TOSHIBA IK WB11A TOSHIBA IK WE15A TOSHIBA IK WE21A TOSHIBA IK WROLA Videoline Videoline EYE P 11 Videoline EYE P 14 Videoline EYE P 15 Videoline EYE P 21 WebCAM WebCAM 1100A PAL WebCAM 1100A NTSC WebCAM 1100A D PAL WebCAM 1100A D NTSC WebCAM 11014 PAL WebCAM HOLA NTSC WebCAM 1101A D PAL WebCAM 1101A D NTSC WebCAM 3100A PAL WebCAM 3100A NTSC WebCAM 3100A D PAL WebCAM 3100A D NTSC Version 4 4 Series WebCAM 3101A PAL WebCAM 3101A NTSC WebCAM3i1014 D PAL WebCAM 3101A D NISC WebCAM 3500A PAL WebCAM 3500A NTSC WebCAM3500A D NTSC WebCAM 3500A D PAL WebCAM 3501A PAL WebCAM3501A NTSC WebCAM 35014 D PAL WebCAM 3501A D NTSC Xenics Xenics Bobcat Xenucs Bobcat 1 7 320 Xenics Gobi 384 Xenics Raven Xenics Rufus Zavio Zavio DS10E Zavio D510E Verifocal Network Video Servers l port video servers ACH ACD 2100 NTSC ACTi ACD 2100 PAL ACTiSED 2120 NTSC w ACTiSED 2120 PAL ACTiSED 21205 NISC w ACTiSED 21205 PAL ACTiSED 120T NTSC ACTi SED 2120T PAL ACT SED 2140 NTSC ACTi SED 2140 PAL ACTi SED 21405 NTSC ACTi SED 21405 PAL ACTI SED 2140T NISC ACTiSED 2140T PAL Digitisers GuardDVR4 GuardDVRS Analogue Dome Cameras Zavio D520E
32. Recorder DVR local digital recording multiplexing and simultaneous transmission of the video via existing networks TCP IP To a standard WebCCTV up to 20 cameras can be permanentiv recorded while multiple operators at different locations on the network are accessing the WebCCTV device Being a networked device WebCCTV utilizes two basic principles of the Internet Intranet technology e WebCCTV works over the TCP IP network protocol which provides maximum 1 connectivity This means that the existing computer network infrastructure can be used eliminating extra installation expenses WebCCTV uses a web based user interface to view live images recordings etc More specific it uses Microsoft Internet Explorer Remote and Local Monitoring To remotely monitor the connected cameras the WebCCTV uses Web Browser technology To locally monitor video the WebCCTV also provides a local interface via a PC monitor directly connected to the WebCCTV This local interface allows an operator to see live video from the connected cameras without the need for additional client computers on a network Continuous Activity Based Recording By default a WebCCTV continuously records all images from all the connected cameras based on activity detection In this case only movement is recorded If there is no movement no recording takes place If necessary the WebCCTV can be set to record continuously Intelligent Storage Option WebCCTV us
33. SP3344 V AXISP3344 VE AXIS P5534 AXIS QI755 AXISQITSSE AXIS QI910 AXIS QIOI0 E gt AXIS Q0032 E PAL AXIS Q6032 E NTSC Eneo Eneo ENC 501L Eneo ENC 501W gt Eneo ENC 1001L Eneo ENC 1001W Eneo ENC 1002L Eneo ENC 1002W Eneo ENC 1003L Eneo ENC 1003W Ernitec Emitec ACM 1011 Emitec ACM 1231 Emitec ACM 1431 Emitec ACM 1511 Emitec ACM 3311 Emitec ACM 3411 Emitec ACM 3511 Emitec ACM 4001 Emitec ACM 4201 Emitec ACM 7411 w Emitec CAM 0000 Emitec EIP120C PI P Emitec EIP220D P1 P Emitec EIP200D P12P Emitec EIP210C P17P Emitec EIP210D P12P Entitec EIP320DI 1SE Emitec EIP3200C M Emitec EIP510 C1 Emitec EIP5000C M Emitec EIP5000DN M Emitec 1611 1301 General Electric GESecurity GEC IP2B GESecurity GEC IP E C gt GESecurity GEC IP2E P GESecurity GEC IP2D GE Security GEC IE2D C GESecurity GEC IP2D P GE Security GEC IP2VD GESecurity GEC IP2VD C GESecurit GEC IPIVD P GESecuritv GEC IP2VD DN GESecuritv GEC IP2VD DNC GESecuritv GEC IP2VD DNP GE Security GEC IPDRH DN POE NTSC GESecurity GEC IPDRH DN POE PAL GESecurity GEC IPDRH DN 24VA Version 4 4 Series NTSC GESecurity GEC IPDRH DN24VA PAL gt GESecurity GEC IPDRH DN 24VA P NTSC GESecurity GEC IPDRH DN 24VA P PAL GE Security GEC IPDRH POE NTSC GESecurity GEC IPDRH POE PAL GESecurity GEC IPDRH 24V A NISC GESecur
34. Single Channel Video Server WebCCTV NYS 400 NTSC WebCCTV NVE 4000 AXIS M7001 Video Encoder GuardDVR 16 GuardDVR 20 SONY SNC R544P s WebCAM 3100A D PAL WebCAM3100A D NTSC Version 4 4 Series
35. TV is properlv connected to the NVR and to the switch hub or router 0 Make sure the switch hub or router is turned on and working 0 Trv to connect the WebCCTV to a different port on the switch or hub e A 3 party application e g a virus scanner is preventing the page from being displayed 0 Disable the 3 partv software and trv again e IIS Internet Information Service is not running properly 0 Contact Quadrox support The Welcome screenje Scripts are blocked appears but the logon o Disable any script blockers including script screen doesn t blocking functionalities of anti virus software 0 Make sure port 1518 is opened A message pops up Internet explorer blocks the installation of the ActiveX Your security settings component prohibit running ActiveX o Configure Internet Explorer to allow the controls on this page As installation and execution of signed ActiveX controls a result the page may not o Add your WebCCTV to the trusted sites list display correctly Browser returns e Internet Explorer has a proxy server enabled in the connection refused like Internet Options which blocks URLs like localhost message 0 Remove the proxy server from the Internet options Tools gt Internet Options gt Connections gt LAN Settings Version 4 4 Series A message pops up The connection was activelv refused bv the WebCCTV server e Your firewall blocks WebCCTV signals o Check wheth
36. VD ROM the 1l autorun program will notify you and provide some help actions like read manual install Acrobat Reader etc Version 4 4 Series After restart the WebCCTV unit boots from the Recoverv DVD vou can easilv recognize this by special Quadrox logo on the screen which contains the red line Recovery DVD After the WebCCTV is fullv booted from the Recoverv DVD vou will see a menu installation menu with two buttons Install and Reboot will appear 1 Press the Install button to begin the installation process A standard looking Wizard page will appear and guide vou through the initial configuration parameters Here vou can define vour WebCCTV name network setting time zone and enter the Activation Code if vou have alreadv obtained it 1 2 3 Xou cannot request and Activation code at this stage as the Recoverv DVD can t generate an Authentication Request code You can request an Activation Code later Go through the Wizard pages and start the installation process After the first part of the installation has been completed the machine starts to emit sounds beeps Press the OK button to reboot machine The CD DVD Rom tray will eject Remove the Recovery DVD from the CD DVD ROM The tray will close automatically and the system will reboot Now the machine boots for the first time and performs the self configuration procedure The self configured procedure takes 10 20 minutes and it s considered fin
37. WV NP472 PAL PANASONIC WV NP472 NTSC PANASONIC WV NW4745 PAL PANASONIC WV NW4745 NTSC PANASONIC WV NP502 PANASONIC WV NP1000 PANASONIC WV NPLOOS PANASONIC WV NS202 PANASONIC WV NS202A PANASONIC WV N5320 PAL PANASONIC WV NS5320 NTSC PANASONIC WV NS324 PAL PANASONIC WV N5324 NTSC PANASONIC WIV NS950 PANASONIC WV N5954 PANASONIC WV NW4705 PAL PANASONIC WV NWA4S4 PANASONIC WV NWA84S PANASONIC WV NW502 PANASONIC WV NW3025 PANASONIC WV NW960 PANASONIC WV NW964 PANASONIC WV SF332 PANASONIC WV SF335 PANASONIC WV SF336 PANASONIC WV SP302 PANASONIC WV SP305 PANASONIC WV SP300 Sonv SONY SNC CH180 SONY SNC CH210 SONY SNC CH240 SONY SNC CM120 SONY SNC CS3N SONY SNC CS3P SONY SNC CS10 SONY SNC CS11 SONY SNC CS20 SONY SNC CSSON SONY SNC CS50P SONY SNC DH140 SONY SNC DH180 SONY SNC DH240 SONY SNC DFAIN SONY SNC DF40P SONY SNC DFS0N SONY SNC DFSOP SONY SNC DF7ON SONY SNC DF70P SONY SNC DFSON SONY SNC DESOP SONY SNC DM110 SONY SNC DMI60 SONY SNC RH124 SONY SNC RH164 SONY SNC RS44N SONY SNC R544P SONY SNC RS46N SONY SNC R546P SONY SNC RSSEN SONY SNC RS94P SONY SNC RS86P SONY SINC RS85N SONY SNC PI SONY SNC PS SONY SNC RZ25N SONY SNC RZ25P SONY SNC RZ30N SONY SNC RZ30P SONY SNC RZ50N SONY SNC RZ50P SONY SNC Z20N SONY SNC Z20P SONY SNC RX530N SONY SNC RX530P SONY SNC RX530N B SONY SNC RXS30N W SONY SNC RX530P B SONY SNC RX530P W SONY SNC RXSSON SONY SNC RXSSOP SONY SNC RX550N B SONY SNC RXSSON W SONY S
38. Windows XPe detects vour network adapter and automaticallv starts the local area connection Unlike other tvpes of connections the local area connection is created automaticallv and vou do not have to click the local area connection in order to start A local area connection is the only type of connection that 15 automatically created e 1 and activated To establish connections of another type follow the steps below 1 Click Start gt Settings gt Control panel gt Network connections 2 In the Network connections window click File gt New connection You ll see the following window New Connection Wizard Welcome to the New Connection Wizard This wizard helps you Connectto the Internet Connectto a private network such as your workplace network To continue click Next Network Connection Wizard Screen Follow the prompts the network connection wizard provides to define your unit in the network fe For obtaining more detailed information about your network settings please contact 1 your system administrator Version 4 4 Series 2 3 3 Assigning IP address If vou cannot use DHCP or APIPA for IP address and subnet assignment the IP address for the Windows XPe based client must be manually configured The required values include the following An IP address for each network adapter installed on the computer The Subnet mask corresponding to each network adapter s local network In order to faci
39. ages as smooth motion lies at about 15 images per second depending on the person Although the broadcast industry television DVDs film etc take a substantial margin on this with streams at about 25 fps this is not absolutely necessary for smooth motion Because of this streaming at more than 15 fps is almost never useful and mostly serves to increase your bandwidth requirements In most cases even 10 or 12 fps suffice for a satisfactory viewing experience For recording frame rate is usually reduced further since nothing much occurs in the time period of 1 15 of a second A storage frame rate of 3 to 6 fps is enough for most practical applications Similar remarks about the relation between compression technology and frame rate hold as they did for resolution When using M JPEG frame rate has a direct influence on bit rate since each image is compressed separately When using MPEG H 264 or WMV the bit rate is set so frame rate potentially has an influence on quality rather then on data size Version 4 4 Series 5 2 4 Differential live streaming In order to further reduce the bandwidth requirements for live streaming Quadrox engineers have devised an extra algorithm that can improve the JPEG streaming for analogue cameras When using differential live streaming onlv the parts of the image that actuallv change visuallv are transmitted to the viewing component At the receiver side the parts of the image are recombined int
40. amount of space in MB 117246 E lt Back Nest Cancel Extend Volume Wizard Screen 11 In the Extended Volume Wizard click Finish to confirm Extend Volume Wizard Completing the Extend Volume Wizard You selected the following settings Disk selected Disk 1 117248 MB To close this wizard click Finish Extend Volume Wizard Screen Version 4 4 Series 12 Eventually the Computer Management windows should look like this picture Note that the capacity of Storage D is now the sum of a part of physical Disk 0 and the whole physical Disk 1 iix Ele Action View Window Help Bootable C Simple Dynamic NTFS Healthy System 1 00 GB 283 MB 27 Spa Dynamic NTFS Healthy Page File 188 02 GB 187 59GB 99 E ik System Tools fa Event viewer Shared Folders Local Users and Groups BE in Performance Logs and Alerts E Device Manager Iz eu Storage E Disk Defragmenter J Disk Management 5 Services and Applications disk 0 Dynamic Bootable C 74 53 GB 1 00 GB NTFS Online Healthy System Storage D 73 53 GB NTFS Healthy Page Filey Disk 1 Dynamic Storage D 114 50 GB 114 50 GB NTFS Online Healthy Page File E ED ROMO CD ROM Er No Media IB Simple volume lll Spanned volume Computer Management Screen Version 4 4 Series 4 2 Video Client Component
41. aneouslv build e Watchdog prematurelv reboots the unit 0 Unplug the power from the Watchdog unit and trv installation again Don t forget to plug power cable back to the Watchdog unit after install Version 4 4 Series 7 3 If you need further assistance If vou require anv additional help using vour WebCCTV or if vou are having problems operating the WebCCTV vou mav need to contact Quadrox for additional technical assistance 7 3 1 Before you call Some problems you experience may be related to software other than WebCCTV or the operating system It is important to investigate other sources of assistance first Before contacting Quadrox try following Review troubleshooting sections in the documentation for other software and peripheral devices If a problem occurs when you are running other applications consult the documentation for that software for troubleshooting suggestions Consult the dealer you purchased software from This way is the best source for current information and support 7 3 2 Collecting the necessary information When you contact Quadrox for technical support you will be asked to provide the following information Please have this information ready before you call and include it in every email that you send This will help the support people to handle your problem in the most efficient way All information is obligatory e All this information can be gathered by one simple click in the Vi
42. ator is illuminated The hard disk indicator is flashing 2 When you have a monitor connected you can see that First it lists all the hardware components Second it starts loading the Windows XPe operating system 3 After about 1 5 to 2 minutes the WebCCTV should be fully started The first time you turn on the power of your WebCCTV its initial screen will be the Windows XPe logon screen e 1 WebCCTV does not logon automatically by default Version 4 4 Series 2 2 1 2 Turning power off or restarting Before shutting down or restarting a WebCCTV there are some important precautions to make note of Because a WebCCTV is constantiv recording 24h activitv video on the disk the hard disk is used verv frequentiv If a user shuts down the WebCCTV while it is writing to the hard disk there is alwavs a danger of damaging the hard disk This mav result in having an unbootable WebCCTV afterwards There are two options Restart or shutdown WebCCTV through the normal Windows interface 1 On the taskbar at the bottom of your screen click the Start button in the lower left corner On the start menu in the lower right corner click Shut Down On the Shut Down Windows dialog box select the Restart or Shut Down tab Click OK to shutdown or restart Wait until the WebCCTV completely has shut down before unplugging the power cord Un e t9 P9 Restart or shutdown WebCCTV by using the shutdown button on the unit itself
43. ax 32 0 16 58 25 86 Version 4 4 Series Hardware support WebCCTV svstem is based on the HP business desktop PC of DC8000 models or better The following contacts are for the hardware support only USA Telephone 800 HP invent or 800 474 6836 UK Telephone 0870 842 2339 Belgium Dutch Telephone 078 600 600 Belgium French Telephone 078 600 600 Netherlands Telephone 0900 117 0000 France Telephone 0826 10 49 49 Germany Telephone 01805 25 81 43 Spain Telephone 02 92607330 For more information about hardware support and hardware support in other countries please refer to the following link http welcome hp com country us en wwcontact html Version 4 4 Series Camera protocols supported by WebCCTV v 4 4 2 0 Updated on 16 August 2010 IP cameras ACTi Acti ACD 2100 PAL ACTi ACD 2100 NTSC w ACT ACM 1011 ACTI ACM 1100N gt ACT ACM 1100P ACTI ACM 110iN s ACTi ACM 1101P ACT ACM 1131N ACTI ACM 1111P ACTI ACM 1231 ACT ACM 1232 ACTi ACM 1310N ACTi ACM 1310P ACTI ACM 1311N ACTI ACM 131IP gt ACTi ACM 1431N ACTI ACM 1431P ACT ACM 1432N ACT ACM 1432P gt ACTi ACM 1511 ACTI ACM 3001 ACTi ACM 3011 ACTi ACM 3100N ACTi ACM 3100P ACTi ACM 3101N ACT ACM 3101P s ACTI ACM 3111N ACT ACM 311iP ACT ACM 3211N ACT ACM 321IP ACT ACM 331IN ACTI ACM 3311P ACT ACM 3401 ACTI ACM 3411 ACTi ACM 3511 ACTI ACM 36
44. ble to save the settings after the configuration process on the blank DVD that is supplied with WebCCTV in the case for backup purposes When performing an upgrade or a complete system restore you can use this configuration file saved on the Save settings DVD disk to restore the WebCCTV configuration quickly and easily You can restore any version starting from version 4 0 4 0 To save or restore configuration settings please read the User Manual 3 3 Restoring preinstalled software Restoring the preinstalled software is something that should be used in the following circumstances 1 The hard disk has crashed and is physically replaced by a new one 2 The WebCCTV doesn t start anymore or gives constant errors while trying to boot 3 The WebCCTV has been infected although this is not likely by one or more advanced viruses If this were to happen it is best to start from a clean system rather than to try to get rid of all of them without any damage to your system A You received a new DVD with an updated WebCCTV software version and want to upgrade both OS and software If you only want to upgrade the software see Chapter 3 1 When restoring the preinstalled software you will lose all of your movies if you don t backup them first For the installation of the WebCCTV software insert the proper Recovery DVD into the unit s DVD ROM and restart the machine e If by mistake you insert the Recovery DVD into the Client PC CD D
45. cable is fraved or damaged replace it 0 If the cable connectors are dirtv wipe them with cotton or a clean cloth e Power outlet isn t operational 0 Contact the building manager e Power outlet doesn t have the correct voltage 0 Adapt the jumper switch on the power supplv to match the power outlet voltage e Power supplv is in safetv mode because the WebCCTV overheated 0 Let the unit cool down and trv again Locate the source of the overheating and eliminate it e Power supply is broken 0 Contact HP or the WebCCTV distributor WebCCTV boots from The BIOS settings are not appropriate another storage device o Remove the storage device e g take the CD then the hard disk e g ROM out of the CD ROM drive CD ROM 6 Adapt the BIOS settings to boot from the hard disk first Version 4 4 Series No system disk is The WebCCTV doesn t find a suitable storage device to boot displayed from e No operating svstem is installed on the hard disk 0 Try to re install the WebCCTV software see chapter 3 e The hard disk malfunctions 0 Check the cables which connect the hard disk to the motherboard 0 Contact HP or the WebCCTV distributor WebCCTV doesn t boot A hardware device malfunctioned and emits beep sounds e The RAM memory malfunctions 0 Check if the RAM memorv is correctiv inserted O Replace damaged RAM memory O Replace any RAM memory that is not compatible with the WebCCTV 0 C
46. can potentially increase security similar to having a dedicated network or limiting the clients on IP address It uses encryption of data that goes over the network to achieve this goal Setting up a VPN for your video surveillance equipment is outside the scope of Quadrox support Be aware that the encryption process can cause delays that might affect the performance of the video system 6 2 5 Other types of access Apart from the network there are several other ways in which a malicious piece of software can end up on WebCCTV These ways include all information carriers that can be connected to WebCCTV like CDs floppies and USB memory drives When connecting these information carriers to WebCCTV pay special attention to security Make sure that they are scanned for viruses and malware before connecting them You should also pay extra attention when you introduce foreign objects in a shielded environment e g a technician s laptop in a dedicated video network 6 2 6 3 party security tools When the machine is locked down like described above it should be resistant against the majority of threats The limited increase in security that would be achieved by pre emptively introducing additional security tools probably does not justify the additional cost of licenses and efforts for installation and maintenance Furthermore this software might interfere with the functionality of WebCCTV Such tools include virus scanners malware spywa
47. click the Switch to Classic view link When in classic view select Date amp Time from the right hand list On the Date and Time properties dialog select the tab Internet Time You ll see the following screen Date and Time Properties 21xi Date amp Time Time Zone Internet Time IV Automatically synchronize with an Internet time server Server time windows com i An error occurred getting the status of the last synchronization The RPC server is unavailable Synchronization can occur only when your computer is connected to the Internet Learn more about time synchronization in Help and Support Center OK Cancel Apply Internet Time Screen Version 4 4 Series Check the box Automatically synchronize with an Internet time server Enter the name or IP address of a known time server into the Server edit box Note that when using a name in the IP address settings of the WebCCTV server a correct DNS IP address should be supplied Otherwise this name will never be resolved found If you use an IP address there is no need to provide a DNS server Click OK to save the Internet Time changes The default Internet Time Server is time windows com however you can use other time servers for synchronization such as those provided below l time nist gov IP address 192 43 244 18 utcnist colorado edu IP address 128 138 140 44 N Make sure that there is no computer in the net
48. control Video Client Component from Quadrox Ins What s the Risk Information Bar Help Do you want to install this software Name Video Client Component Publisher Quadrox NV More options d Don t Install 3 While files from the Internet can be useful this file type can potentially harm your computer Only install software from publishers you trust What s the risk No yellow bar No Install ActiveX Control option Installation not succeeded Click here E Done Active Installation Screen If necessary the installation manual and setup of the component can be found in the support section of www webcctv com For version 4 4 0 0 and higher VC 8 0 runtime libraries are required In case you don t have these use the standalone video client component Version 4 4 Series 4 3 Changing network ports This chapter explains how to change different network ports which are used bv a WebCCTV svstem 4 3 1 Changing WebCCTV video ports WebCCTYV ships with the default UDP port range set to 4096 4223 which are used for video streaming You may either decrease or increase this range for that purpose you should change the amount of opened UDP port on your router firewall and on WebCCTV itself To change WebCCTV UDP ports go to Settings gt Network Settings The amount of UDP opened ports have to correspond to number of camera streams you want to have simultan
49. dat AKA 64 ERROR RECOVERY MECHANISMS icis ig g ARK A 65 TROUBLESHOO NINGA e ssd intere de ieess sdo edoser ooe ee oaeee roeit inete rine sisiiei 66 PROBLEM SOLVING PROCESS si ra g 66 Preliminary checklist issa iii rispett 66 Analyzing 67 SOLUTIONS FOR COMMON PROBLEMS esicccsvsacccessveucecneseseusveonscessusecovetsenseohucutetohe kae ENEE E eene ETENEE V ASAE EEEN Rene ree tar duet euh 68 Startup problems TEENE E D OMIM e e i eaten Anti a 68 Monitor 2 70 Windows logon problemi 70 Remote connection problems size 71 Camera problems 72 WebEETV software problems si sc RE BB 72 IEYOU NEED FURTHER ASSIS TANCE silk ak 74 Before YOGA UW BA 74 Collecting the necessary information KW KIA waki kz wa 74 Howtos onta t Onal OX Awa et A a vendis eet e a a A 73 How to allow remotely access to your WebCCTV by Quadrox support 75 Puunnnor 76 Version 4 4 Series 1 Introduction WebCCTV is a unique digital video surveillance solution which combines three major functions in one Network Video Recorder NVR or Digital Video
50. data TCP port 1518 8 Firewall Web Outgoing Data Server DMZ Network Video data UDP ports 4096 4224 l 1 l 1 l l 1 l l 1 l 1 l l l l l 1 l 1 l l l l l l l 1 l l l l 1 l l l l The user on a corporate network wants to access WebCCTV on the Internet The main concern is will the corporate firewall allow the WebCCTV network traffic Version 4 4 Series The client computer makes the initial connection to the WebCCTV server The firewall should allow data going out of the corporate network to the WebCCTV The appropriate ports should thus be opened for outgoing data Note that not all of the UDP ports are used all the time However since the WebCCTV software assigns them randomiv the exact ports cannot be known beforehand The network administrator should open the full range of UDP ports Situation 2 A user on the Internet wants to access a WebCCTV on a corporate network ooo Corporate Network Internal Network iii dm HTTP data TCP port 80 lt Command data TCP port 1518 e Video data UDP ports 4096 4224 Firewall Web Incoming Data Server J AI WebCCTV DMZ Network ia ja ep AA PES The user is connected to the internet and wants to access a WebCCTV which is located on a corporate LAN Local Area Network Th
51. deo Manager gt lly Info gt Generate System report Save the file and send it to support Check the User Manual for more information about this topic What is the type of product Possible types are WebCCTV Guard Enterprise installation The type matches the name in the Windows Start menu How many units are showing the problem How many video sources are connected to each unit Make a distinction between the different types brands of network cameras and network video servers You can find this information in the web application Log in as Administrator and go to the System menu There you will find a list of the connected sources What is the version of the operating system What is the version of your WebCCTV software This information can be found in the web application Log in as Administrator go to the System menu and select System info The numbers that you need to provide are XPe build version and Setup version Version 4 4 Series What is the problem Please make sure that you have the relevant information concerning your problem What is going wrong What were you expecting A good problem description can help the support person to handle your question more efficiently 7 3 3 How to contact Quadrox If you are still unable to solve the problems and suspect that it is related to the WebCCTV products contact Quadrox as described in the Appendix B Contact Us USA E mail support
52. e main concern is will the corporate firewall allow the incoming WebCCTV network traffic The client computer makes the initial connection to the WebCCTV server The firewall should allow data coming in to the corporate network to the WebCCTV The appropriate ports should thus be opened for incoming data Version 4 4 Series 2 4 Testing WebCCTV 2 4 1 Local client test A local client test is very useful to test whether the video server is running correctly on its own Because we don t use any external network facility no configuration in that direction can cause a live viewing problem Perform this test first of all to check the stand alone operation of the WebCCTV video server For local client testing follow the steps below 1 2 On the desktop of a WebCCTV you ll find an icon Video Browser Double clicking this icon will open a Microsoft Internet Explorer window The IP address e g http 192 168 100 1 to where this Internet Explorer has to connect looks like http localhost webcctv browser This is a standard way of telling Internet Explorer to connect to the webserver on the same WebCCTV so not going over the network but staying within the boundaries of its own Operating System When accessing the WebCCTV video server application from a client PC for the first time Internet Explorer will ask you to install and run an ActiveX component Video Client Component Follow the on screen instructions to i
53. e preserved in the image but also the necessary space or bandwidth increases Digital video consists of series of digital images displayed one after the other Each image is called a frame and the speed at which images are displayed is called the frame rate This number is indicated in frames per second fps If more frames are displayed higher frame rate objects in the video will move smoother but also the necessary space or bandwidth increases Each number in a computer is represented by a number of 1 s or 0 s called bits The amount of data that a digital video contains per second is called the bit rate This is usually expressed in kilobits 1024 bits per second kbps Version 4 4 Series For uncompressed video the bit rate is calculated as Resolution x frame rate x colour depth amount of bits per pixel Example 5 fps of full DI PAL video Bit rate 768 x 576 pixels frame x 5 frames second x 24 bits pixel 53084160 bits second 50 6 Mbps To illustrate the amount of data that this figure represents let s see how much uncompressed video we can record on a standard machine with a 250 GB hard disk Recording time 250 Gigabyte x 8 bits byte x 1024 Megabit Gigabit 50 6 Mbps 40474 seconds 11 2 hours This number needs to be divided by the number of sources cameras that we want to record on 1 system This is of course unacceptable for a modern video surveillance recorder which is why we need video com
54. e the conversion process the computer will now restart Version 4 4 Series 7 After the WebCCTV has restarted logon again as Administrator and open the Computer Management application again Select Disk Management from the left pane In the right pane right click Storage D and select Extended Volume on the popup menu ind 5 Fie Action View Window Help 28i x sommeporsat Computer Management Loca volume __ Layout Type Fie System status Capacity Free Space ji System Tools EJBootable C Simple Dynamic NTFS Healthy System 1 00GB 283MB E ital Event Viewer BEE Siecle Dunamis nites althy Page File 73 53GB 73 10GB Shared Folders Open ka Local Users and Groups Explore gi Performance Logs and Alerts gt a Device Manager Bg 27 Storage E Disk Defragmenter Change Drive Letter and Paths Disk Management E Services and Applications Format Z9Disk 0 7 Dynamic Delete Volumen ge D 74 53 GB ENT Online Properties w Page File oisk1 Dynamic 114 50 GB 114 50 GB Online Unallocated Scp romo CD ROM E No Media 4 gt Bl Unallocated Simple volume Extending Hard Disk Volume Screen During this step it is possible that instead of the graphic shown above that you may get a graphic that displays Bootable C Bootable F Bootable D Bootable G You will need to remove everything from
55. ect your language in the upper list box and enable the check box for Default user account settings Click OK or Yes for all pop ups It s possible that your computer will restart if this is necessary to apply the el changes Change Default User Settings 2 E Regional and Language Options p 2h xi Regional Options Languages Advanced r Language for non LInicode programs This system setting enables non Unicade programs to display menus and dialogs in their native language It does not affect Unicode programs but it does apply ta all users of this computer Select language to match the language version of the non Unicode programs you want to use Dutch Belgium Y gt Code page conversion tables 10000 MAC Roman C 10001 MAC Japanese 10002 MAC Traditional Chinese Big5 C 10003 MAC Korean 10004 MAC Arabic 10005 MAC Hebrew xi r Default user account settings 4 IV Apply all settings to the current user account and to the del user profile Cancel Apply You chose to apply these settings to the default user profile xi These changes will affect the logon screen and all new user accounts Some system services may require you to restart your computer before the changes will take effect advanced The required files are already installed on your hard disk Setup can use these existing files
56. ems Please contact Quadrox support for more information 6 2 4 6 Securing the applications When applying the restriction on applications with the firewall as explained above the attackable points are effectively limited to those applications In the next step we should make sure that those applications themselves are secure Remote desktop doesn t have ways of automation This implies that only a human operator can use it not a piece of software like a virus The risk of a human operator performing malicious actions is limited to the access he has The security of this falls back to the security of the passwords for which a policy is outlined above The WebCCTV server is an unlikely point of attack since it is not a wide spread application like a web server This means that very few people would be interested in designing an attack Version 4 4 Series on this software Those people would have to know a lot about the internal workings of the server Which is difficult This being said Quadrox engineers are working hard to keep the number of possible security risks to an absolute minimum Only one application remains namely the web server IIS Quadrox uses tools issued by Microsoft like urlscan and lock down to block any action that is not related to WebCCTV functionality To ensure security of IIS please make sure that all necessary security updates are applied see above 6 2 4 7 VPN Setting up a virtual private network VPN
57. eously For instance you have WebCCTV with 4 e connected cameras if you launch two WebCCTV clients of WebCCTV 1 simultaneously 16 camera streams will be created i e 4 camera streams for each client and this doubled because of RTP streaming method So you have to open 16 UDP ports You have to use even numbers for the start and end port of the UDP port range 4 3 2 Changing TCP port WebCCTYV ships with the default TCP port set to 80 By maintaining the default setting WebCCTV may be accessed remotely by simply entering either the local LAN address if accessed from within the network or the static IP address if accessed from outside the network If this port needs to be changed follow the steps below 1 Logon as Administrator 2 Double Click the Support folder from the Windows desktop and select Internet Information Services by double clicking 3 Proceed through the following path WebCCTV local computer gt Websites and right click WebCCTV Control Site Select Properties 4 Under the Web Site tab you will find a section Web Site Identification Change the TCP port to the desired value and click OK to confirm When you make a change to a TCP port other than port 80 there are some implications that must be taken into account When you access WebCCTV locally by selecting Video Browser from the desktop the link http localhost WebCCT V browser is launched This link with have to be renamed as follows if a value other than po
58. er all firewalls server and client side are correctly configured 7 2 5 Camera problems Problem Possible causes and resolutions No or unstable images e Camera not properly connected o Check the connections network coax cable 0 If the cable or connectors are damaged replace the cable 0 In case of analogue cameras check whether the cable is under voltage e Camera is turned off 0 Connect the camera to a working power outlet 0 Turn on the camera The image is out of focus e Lens is not properly adjusted or trembles 0 Trv to adjust the camera to show more a focused picture e Camera not properlv connected 6 See above for resolutions For other problems please check the documentation of the camera manufacturer 7 2 6 WebCCTV software problems Problem Possible causes and resolutions The buttons of the web application don t work e Internet Explorer hangs up 0 Close the browser and try again e WebCCTV server malfunctions 0 Restart the server with the icons on the WebCCTV desktop 0 If the problem persists reboot the WebCCTV O If the problem persists contact Quadrox support Version 4 4 Series A black image is shown je DirectX not installed or outdated Check by Start gt Run type dxdiag The DirectX version should be at least 9 0b 0 Download and install the latest DirectX version from http microsoft com directx Video drivers of the client computer are ou
59. erator mode a restricted operational mode where only the local interface is present and Administrator mode a non restricted mode where all svstem manipulations are allowed On screen kevboard This on screen kevboard can be used as a virtual kevboard when no phvsical kevboard is present and connected to the WebCCTV Ld Windows Explorer The user can use this application to browse through the contents of the local hard disks 2 2 4 Changing password To change the Administrative password follow the steps below Go to Start gt Control Panel When in Control Panel select User Accounts from the right hand list e Back o en Home 2 User accounts 2 User account types 8 Switching users Pick a task Change an account Create a new account Change the way users log on or off or pick an account to change Administrator k E Computer administrator n Password protected Operator Limited account Password protected Guest g Guest account is off User Accounts Screen Jn the User Accounts screen select the Administrator user Version 4 4 Series Click Change my password link zinixi Q Back gg 2 Home Learn About 2 Creating a secure password C h a n g e yo u r pa SSWO rd 2 pm a good password Type your current password in Type a new password Type the new password again to confirm ii Nw If your password contains capital letters be sure to
60. ersion 4 4 Series 6 Securitv Policv This chapter describes guidelines for proper use and a securitv policv which are designed to ensure the proper functioning of a WebCCTV video recorder and to provide a guideline for protection against hackers viruses malware and other forms of electronic attacks Quadrox will not support anv problems that arise from not complving with the guidelines and policies in this chapter This chapter is structured in three major parts First the guidelines for proper use of WebCCTV are explained WebCCTV is a dedicated svstem that should be used solelv for the purpose of video recording and surveillance Secondiv the details of the securitv policv are outlined To sum it up in a single sentence the policv amounts to this We will lock down WebCCTV as much as possible leaving as few places as possible where an attack could occur and securing the remaining places as much as possible We will provide vou with information about how we lock the machine and how vou can open it if necessarv As mentioned above Quadrox will not support this anv further Thirdly some additional ways to recover from errors are explained for your convenience Version 4 4 Series 6 1 Proper use of WebCCTV WebCCTYV is a dedicated system that should be used solely for the purpose of video recording and surveillance Since WebCCTV has Windows XP Embedded as its operating system it can be accessed locally and used as a normal PC Th
61. es a first in first out FIFO overwrite principle Once the disk is full the oldest images are overwritten Semi Continuous recording recording based on activity detection allows a WebCCTV to store pre and post alarm video Pre and Post alarm images are often more important than the images at the time of the alarm event itself Up to 5 minutes of pre and post alarm video can be stored per event Version 4 4 Series WebCCTV makes a distinction between common activitv recordings and pre post alarm recordings In the way that alarm recordings have a higher storage priority and will not be overwritten bv non alarm recordings The WebCCTV is operational even when no live monitoring occurs While the AN WebCCTV continuously records images from all the cameras video is transmitted from the server to the client only when an Internet browser is connected to WebCCTV and someone is live viewing images from one or more cameras Version 4 4 Series 2 Getting started This chapter provides basic information to get you started installing and using your WebCCTV 2 1 Equipment checklist Carefully unpack your WebCCTV and check for the presence of all items listed below 2 1 1 Hardware Check to make sure you have all following items 1 x WebCCTV x Power cord 1 x WebCCTV Recovery DVD 1 x empty DVD for Save Settings x USB or PS 2 mouse x Keyboard If you want more specific information about your server hardware please con
62. everal days or weeks comprises a massive amount of data If you want to store this data or stream the video over a network there is a need to reduce the size because storage devices hard disks and networks are limited in capacity The size reduction of digital video data is called compression it is a mathematical algorithm called a codec that is applied to the data The algorithm carefully removes information that is less important for a human viewer Because information is lost inevitably the quality of the videosdf is affected There is a trade off between the quality of the video and performance of the system on the one hand and data size the compression technique and its parameter on the other hand The explanation below will help you to make the best choices depending on your specific needs and situation 5 1 Terminology and basic video technology This section provides an overview of the terms used in the following sections and the basic underlying technology It is important that you understand these concepts in order to understand the influence of different factors on quality and size A digital image consists of an array of image points called pixels The amount of points in horizontal and vertical directions is the image resolution Each image point has a certain colour and brightness attached to it and is represented inside the computer as a number If there are more points in an image higher resolution more detail will b
63. firewall with limited functionality but non the less effective for our goals By default only the following applications are allowed Web server needed for the web application IIS TCP port 80 WebCCTV video server software OPServer and OPVWSYS TCP port 1518 and UDP ports 4096 4223 Remote desktop needed for remote administration and support This is only valid for connections that are made to WebCCTV For outgoing connections connections made from WebCCTV to another machine there is no restriction However please follow the guidelines for proper use to prevent problems e For support issues where Quadrox support technicians take remote control to the ll WebCCTV TCP port 3389 must be opened For Q Monitor service TCP port 5666 has to be open In some exceptional cases it might be necessarv to allow more applications open more ports This is technicallv possible however Quadrox stronglv advises against this practice and will not give support on this functionalitv or anv problems that originate from it 6 2 4 5 Allowing onlv known clients If you have a set up with a fixed number of known clients there 15 a possibilitv to only allow these clients based on their IP address No other clients will be allowed to access WebCCTV This would further limit the number of possible connection points and thus increase securitv This is only usable in a limited number of scenarios and can give rise to a number of logical probl
64. ies and the new disk Disk 1 which is Unallocated and still Unknown In case the disk is not yet initialized see screenshot initialize the disk by clicking right on Disk 1 and selecting Initi Anl xi B Ele Action View Window Help BA Ai nii Computer Management Local Layout Type File System p El System Tools Bootable C Partition Basic NTFS Healthy System 4 01GB 747 MB 18 No Event Viewer E9storage D Partition Basic NTFS Healthy Page File 461 75 GB 446 32GB 9695 No Shared Folders z Local Users and Groups E i Performance Logs and Alert 48 Device Manager E 3 Storage E E Removable Storage Disk Defragmenter Disk Management E Services and Applications ZPDisk 0 Basic 465 76 GB Online Bootable C 4 01 GB NTFS l Healthy System Storage D 461 75 GB NTFS Healthy Page File 1 Unknown 232 886 GB 232 88 GB Not Initislized Unallocated zS cp RoM o x AWN F 4 gt Bl Unallocated Bl Primary partition Computer Management Screen 5 Incase the disk is not yet initialized see screenshot above initialize the disk by clicking right on Disk 1 and selecting Initialize Disk Ty Select one or more disks to initialize Disks Disk 1 Unknown 232 88 GB Not Initializec Properties Scp row LA nun fey Bl Unallocat haad 6
65. is should be avoided as much as possible as it might prevent proper operation of the WebCCTV The following uses of WebCCTV are normal Accessing WebCCTV in operator mode and using the local interface Accessing WebCCTV in administrator mode and viewing images of the local machine through the web interface in a surveillance context Accessing WebCCTV in administrator mode to do administration of the local and or remote WebCCTV s comprising configuration of the operating system and the WebCCTV application Any other use of WebCCTV is considered to be improper use Examples of improper use are not exhaustive Accessing the web application of other WebCCTV s to watch live or recorded images in a surveillance context Surfing to any other website on your corporate network or the Internet when this is not necessary for the administration of the machine Using the machine for file storage Using the machine for any other purposes than video surveillance and recording Examples include word processing business tools chatting through IM etc Installing any 3 partv software on the machine There are two exceptions o Dynamic DNS software required for the machine to be accessible from the Internet o Tools that heighten the security of WebCCTV e g virus scanners under the conditions mentioned elsewhere in this document The restriction put here will help to increase the security and ensure proper functioning of WebCCTV
66. ished when the initial logon prompt appears The default password is webcctvnvr i 5 6 The default password becomes zebectvnvr if you have an AZERTY keyboard See Chapter 2 3 6 how to change this to Azerty settings Wait until the machine finishes its self configuration Use the Save Settings DVD to reinstall settings If the settings are not saved on this CD or on a USB stick or comparable storage device they will have to be configured manually Check the User Manual for more information about restoring settings Configure the IP address and users Version 4 4 Series 4 Advanced topics 4 1 Extending storage space A standard WebCCTV is delivered with one hard disk This hard disk can have different sizes depending on the models available on the market at time of purchase See technical specs for the tvpes and models Enhancing the storage space afterwards or even increasing it at the time of purchase can be done by adding a second hard disk and even more inside or outside the WebCCTV case The following two sections describe how to first phvsicallv and after that logicallv add new storage space The example focuses on adding one extra hard disk inside a WebCCTV Other configurations are similar 4 1 1 Adding hard disk In order to add a hard disk to the WebCCTV follow the steps below 1 abat az D Make sure the WebCCTV is turned off completely by removing the power cable from the power supp
67. ity GEC IPDRH 24VA PAL GE Security GEC IPDRH 24VA P NTSC GE Security GEC IPDRH 24VA P PAL GESecurity GEC MP2 GESecurity GEC MP3 DN IQinVision lQeyelQO405 IQeye 100415 IQeve 190425 IQeye IQ0405I VO IQeyeIQO41SI V1O gt IQeye IQ O425I V11 IQeyelQ301 gt iQeyelQ30Im IQeyelQ30lw IQeye 10302 IOeye 1Q302w IQevelQ3B IQeye 1303 IOeye 10501 IQeyelQ510 IOeye 10511 WQeve 105405 IOeye 105415 IOeye 105125 gt IDeye 10601 Weve 10602 IQevelQ603 IQeyelQ701 Weye 10702 IOeye 10703 IOeye 10705 gt IQeyeIQ710 IQevelQil gt IOeye 10712 gt IQeyelQ752 IOeye 10753 IQevelQ755 IQevelQEl IQeye 10502 IDeye 10603 IQevelQ80 IQeve 1Q851 IQeyelQS52 IQeye 10853 gt IOeye 10555 IQevelQAION IQeye IQALONE IQeveIQA1ONI IQeye IQAIONX IQeye IQAL105 IQeye IQA105E IQeye IQA105I IQeye IQA105X IQeye IQA1IN IQeye IQALINE IQeye IQA11NI IQeye IQAJINX IQeye IQA115 IQeve IQA115E IQeye IQA115I IQeye IQA12N IQeye IQAI2NE IQeye IQAI2NI IQeve IQAJINX IQeye IQA125 IQeye IQA12SE IQeye IQA125I IQeye IQA13NE IQeye IQAI3NI IQeye IQA13NX IQeye IQA135 IQeye IQA13SE IQeye IQA135I IQeve IQAISN IQeve IQAISNE IQeye IQA15NI IQeye IQAISNX IQeye IQA155 IQeye IQA15SE IQeye IQAL5SI IQeye IQA155X IQeye IQA20N IQeye IQA20NE IQeye IQA20NI IQeye IQA205 IQeve IQA205E IQeye IQA205I IQeye IQAJIN IQeve IQA2INE IQeye IQA21NI IQeye IQ
68. k like most communication between a program on a client PC and a program running on another computer on the Internet often there is some kind of guardian device in between them These guardian devices are called Firewalls Their job is to guard all network communication between the corporate network and the Internet and block certain unwanted communications while allowing the desired communication to pass There are several levels on which a firewall can guard network communication The most common way is to allow or disallow certain ports to be used depending on which applications are allowed to communicate A firewall guards a port in a certain direction Communication that is initiated from the Internet towards the corporate network is called incoming traffic while communication from the corporate network towards the Internet is called outgoing traffic Note that the initiation of the communication is important once a connection is made data can be transferred in both directions Let s apply this principle to WebCCTV network communication The WebCCTV client the ActiveX component embedded in Internet Explorer at the client machine will try to create network connections to the WebCCTV server The eventual result of these connections will be video data streaming from the WebCCTV server to the WebCCTV client but since the WebCCTV client initiates them they are referred to as connections towards the WebCCTV From the client perspective it is
69. ke sure vou are logged on to Windows as an Administrator Go to the Tools Menu Choose Internet Options Go to the Securitv Tab Click the Sites button deselect the https checkbox and add vour WebCCTV to the trusted sites list Click OK Click the Custom level button at the bottom Set the following options to enable or prompt Download signed ActiveX controls prompt Run ActiveX controls and plug ins enable Script ActiveX controls marked as safe enable Sel Je ON Adding your WebCCTV to the trusted sites is required to guarantee that all necessary 1 communication can be established with the WebCCTV server Anti virus and anti spyware malware software Make sure that your anti virus and anti spyware malware software is set to 1 Allow the WebCCTV ActiveX component to install and execute See also Internet explorer settings 2 Allow scripts to be executed The web application of the WebCCTV relies heavily on both issues Version 4 4 Series 2 3 6 Connecting WebCCTV to the Internet 2 3 6 1 Creating a network connection When you start your WebCCTV Windows XPe detects your network adapter and automatically starts the local area connection Unlike other types of connections the local area connection is created automatically and you do not have to click the local area connection in order to start A local area connection is the only type of connection that is automatically created e 1 and activated T
70. lders E Local Users and Groups Performance Logs and Alert H Device Manager Storage El Removable Storage Disk Defragmenter Disk Management gt Services and Applications gt m i ZPDisk 0 Basic Bootable C 465 76 GB 4 01 GB NTFS 461 75 GB NTFS Online Healthy System Healthy Page File EBDisk1 eee Basic I Storage Storage 232 88 GB 232 88 GB NTFS Online Healthy gt ll Primary partition To add this new volume in the WebCCTV application check 3 3 4 Storage Manager in the User Manual Version 4 4 Series 4 1 2 2 Single Disk Extension Before proceeding make sure vou followed all steps from chapter 4 1 2 Configuring added hard disk Please follow now the steps below 1 Right click Disk 0 and select Convert to Dynamic Disk from the popup menu Computer Management E ini x B Fie Action View Window Help 481 4 so9omme bet Computer Management Local Volume Layout Type File Sy Status Capacity Free Space Free Fa BL System Tools Bootable C Partition Basic NTFS Healthy System 1 00GB 290 MB 28 No i jj Event Viewer Dstorage D Partition Basic NTFS Healthy Page File 73 53GB 73 10GB 99 No E E Shared Folders E Local Users and Groups lt Performance Logs and Alerts Device Manager E Big
71. le for storage and transmission this resolution gives a good quality in most cases SVHS quality 768x288 In this image format only half of the image is lost The image is only decimated in the vertical direction For analogue based cameras this is the maximum resolution possible without motion artefacts see below Best choice for an analogue camera Notice that this resolution doesn t have the classical 4 3 proportions This can be compensated for but some media players might display a squished image SVHS quality 768x576 This is the maximum resolution for all analogue and most network cameras currently in the market Most detail is preserved This resolution has a big disadvantage though Because of the video sensor technology inside the camera interlacing the image shows horizontal lines at the edges of moving objects This makes the object e g a face unrecognizable in most cases and as such seriously diminishes the usability of the camera For more detailed technical explanation about interlacing and its consequences el please contact Quadrox support Megapixel qualitv 1280x960 and higher Network cameras with more than a million pixels are becoming the new tvpe of camera s in todav s marketplace Because of their high pixel count thev can preserve much more detail than a regular camera making them useful in manv circumstances This comes at a verv considerable storage and network bandwidth costl As a final
72. lead to a bigger compression typically up to 10 times more video for the same size resulting in more storage or less bandwidth requirements for the same quality However the calculations are more complex so the performance of the encoding machine will be lower less streams more CPU usage In general there is a big difference in performance between doing the compression on the recording device and doing it on the camera or any other specific compression hardware e g a network video server The latter is highly recommended When choosing a particular compression technique there may be other considerations For instance WMV video can be played on any PC running the Windows operating system and on most other devices with video capabilities e g PDA phone etc Quadrox recommends 1 Foranalogue cameras connected to an internal capture board use WMV7 1 2 For network cameras and network video servers use the native format in Which the device streams no recompression on the recorder The chosen compression technigue also has an influence on the following discussion 1 For intra frame codecs MJPEG H 264 the guality is usually set by a parameter Asa conseguence frame rate and resolution have a direct influence on the resulting bit rate 2 For inter frame codecs the bit rate is usually a parameter As a conseguence frame rate and resolution don t have a direct influence on storage and bandwidth reguirements although they
73. litate remote connections to WebCCTV it is recommended you use a static IP address To manually configure an IP address follow the steps below d Click Start Settings Control Panel In Control Panel select Network and Internet Connections On the Network and Internet Connections sheet select Network Connections In Network Connections right click the local area connection that you want to modify Select Properties On the General tab of the Properties sheet select Internet Protocol TCP IP Click Properties On the General tab of the TCP IP Properties sheet select the Use the following IP address option Enter the IP address subnet mask and default gateway for the selected adapter in their respective text boxes The network administrator must provide these values for individual users based on the IP addressing scheme for your site The value in the IP Address text box identifies the IP address for this network adapter The value in the Subnet Mask text box is used to identify the network ID for the selected network adapter If needed the DNS server address can be entered also Click OK to save the IP addressing information Click OK to save the connection properties 2 3 4 Firewall configuration The following ports need to be opened for connections going towards the WebCCTV TCP Port 80 Web application TCP Port 1518 Control connection UDP Ports 4096 till 4223 Video streaming TCP Port 3389 Remote Desk
74. ly at the back of the WebCCTV Pull the black handle to an upward position and the top cover will move a bit Remove the top cover Place the additional hard disk near the old one in the special tray Connect one side of a flat IDE cable to the second hard disk and the other side to the second IDE slot on the motherboard In case of SATA the procedure is similar Connect power cable to the hard disk Check the proper setting of the hard disk jumper Both hard disks have to be configured as master when connected to two different IDE cables If they are connected to the same IDE slot the main hard disk is a Master the additional hard disk should be Slave Please set the jumper to the Slave position This step can be skipped if you use SATA To correctly configure the jumper settings please visit the web site of the respective Hard Disk manufacturer HITACHI www ghst com MAXTOR www maxtor com SAMSUNG www samsung com SEAGATE www seagate com WESTERN DIGITAL www westerndigital com Close the top cover Turn on the power of the WebCCTV and make sure that the message that a new hard disk drive is detected appears You will be asked to press F1 to save the settings Version 4 4 Series 4 1 2 Configuring added hard disk Adding a hard disk to the Windows Operating Svstem can be done in multiple wavs We will discuss the two most used scenarios when speaking about WebCCTV Single Disk Extension Two or more disks are merged to o
75. nd in Web Resource for Router Configuration and Setup http www portforward com routers htm Networking Tips http www portforward com network htm If you don t already have a router you will need to purchase one and configure it as part of you network Useful commands Version 4 4 Series ipconfig utilitv to see computer IP properties ipconfig release release the current IP address need DHCP enabled ipconfig renew renew the IP address by telling the router that it needs DHCP enabled ipconfig all show all IP config properties ipconfig show help on IP config ping utilitv to test the connection with other IP address ping 192 168 123 254 attempt to ping IP address bv sending a small packet ping t 192 168 123 254 continually ping IP address until you close command window or hit Ctrl C DHCP Dynamically assign IP address to requesting devices e g computer camera This means when you connect a computer to the router the computer will automatically negotiate an IP address from the router Port Mapping Section on router where you specify which port will be mapped to which device With a router you are sharing a single Internet connection with multiple devices and for the cameras you need to have each camera on a separate port if you want to access the camera from outside the router i e Internet Version 4 4 Series 2 3 6 2 2 Configuring firewall General informa
76. ne disk for the Operating Svstem Multiple Logical Disks Every hard disk is recognized as a separate disk on the Operating System The table below gives an overview of some advantages and disadvantages for each scenario It s up to you to decide which scenario fits your needs the best Single Disk Extension Multiple Logical Disks Optimized recording space Yes No Optimized recording performance No Yes Video Manager configuration Add volumes in storage manager menu Practically none Installation procedure on Operating System Hari Pasy In order to configure the Windows Operating System to add more storage for recordings follow the steps below 1 Make sure you followed all steps described in 4 1 1 2 Logon as Administrator at the logon screen so eventually vou ll be in Administrative mode If you are already logged on as Operator use the button Administrator to go to Administrative mode 3 Go to Start gt Administrative Tools gt Computer Management d ji Administrator Internet Internet Explorer 49 Help and Support py search YI Run EP Local Security Policy RT Performance Bp Services Log Off Q Shut Down o Q 14 45 Administrative Tools Menu Screen 4 On the Computer Management window select Disk Management in the left pane In the right pane vou see the original disk Disk 0 with 2 partitions Bootable and Storage Version 4 4 Ser
77. nstall the component If you have problems installing the ActiveX please make sure first that you have added the server to the trusted site list of Internet Explorer A welcome screen should now appear Normally you would be prompted for a login and password but because you ve already authenticated to get access to the Windows XPe Operating System and you will not be prompted again for a Login and Password By default the live view pages are opened and the user can verify whether all the cameras are transmitting a good image 2 4 2 Connection test Open a command prompt window by clicking Start select Run and type CMD Once the MS DOS window is open type ping WebCCTV If you see the text Reply from XXX XXX XXX XXX as shown in Picture A the network connection is fine If you see the text Ping request could not find host WebCCTV Please check the name and try again there is a physical network connection problem Contact your Network Administrator If you see the text Request Timed Out there is a physical network connection problem Contact your Network Administrator If you see the text Destination host unreachable the IP address settings of either the client computer or the WebCCTV is inconsistent different subnets Contact your Network Administrator Version 4 4 Series iNDocuments and Settings sander goossens HERENT gt ping webccty inging webecty 192 168 222 163 with 32 bytes of data from 192 168 22
78. o a full image In terms of quality this form of data size reduction can hardly be noticed but the bandwidth is reduced drastically This allows us to stream high quality video over a lower quality bandwidth e If you want to remotely access the WebCCTV video server over the Internet it is highly recommended to use differential streaming Another possibilitv is using Low Bandwidth streaming More info can be found in the User Manual 2 This feature is not available for network cameras Low Bandwidth streaming is VAY available for both analogue and network camera s 5 2 5 Activity detection for storage For storage we can apply a similar principle Only the images that have meaningful activity in them need to be stored When nothing is happening recording can be suspended To better distinguish meaningful activity from background movement e g a street nearby a moving tree masking can be applied to take only certain parts of the image into account This technique not only reduces the storage requirement but also makes it much easier to trace important events in the recordings afterwards saving you both money hardware and time Using activity detection is highly recommended in almost all cases Typically it allows you to increase storage time up to 400 For cameras with little motion e g in an empty hallway in an industrial facility it can even reduce the storage space to about 1 of the original volume V
79. o establish connections of another type follow the steps below Click Settings gt Control panel gt Network and Internet connections n the Network and Internet connections window click File gt New connection You ll see the following window New Connection Wizard Welcome to the New Connection Wizard This wizard helps you Connectto the Internet Connectto a private network such as your workplace network To continue click Next Network Connection Wizard Screen Follow the prompts the Network connection wizard provides to define vour unit in the network Ke For obtaining more detailed information about your network settings please contact 1 your system administrator Version 4 4 Series 2 3 6 2 Router and firewall To fullv understand this section it is important to know what the difference between a router and a firewall is A firewall is the piece of software that takes care of guarding the network communications Sometimes the term firewall refers to the machine performing firewall tasks This is confusing and in fact incorrect normally a firewall is not a piece of hardware but a program running on that hardware A router is a piece of hardware that embodies the physical connection between two different networks e g your local network and the Internet It redirects routes data so that it arrives at the correct place A router is a hardware device but its functionality is controlled b
80. omputer A firewall that is placed between the computer and the network is referred to as a Personal Firewall application In practice a corporate network firewall is often integrated with the router connecting the LAN and the internet For more information on routers see the section on connecting the WebCCTV to the internet A personal firewall is software running on the computer that it protects Personal firewall applications can be installed separatelv but are also included in the Windows XP operating svstem Service Pack 2 and in manv virus protection software packages There are several scenarios where firewall configuration is necessarv 1 A user on a corporate network or at home behind a broadband router wants to access a WebCCTV on the Internet 2 Auseron the Internet wants to access a WebCCTV on a corporate network These situations are explained in more detail in the section on how to connect your WebCCTV to the internet If a user on a corporate network wants to connect to a WebCCTV on another network a logical combination of these two situations can be applied 1 A user with a personal firewall application on his computer wants to access a WebCCTV on the corporate network or on the Internet 2 There is a personal firewall application installed on the WebCCTV Version 4 4 Series 2 3 5 Connecting a client 2 3 5 1 Minimum client requirements Operating svstem Windows XP SP3 Windows Vista Windows 7 e ed
81. ontact HP or the WebCCTV distributor e Another component malfunctions 0 Contact HP or the WebCCTV distributor The kevboard or mouse a The lights LED on the input device don t function doesn t function e Cables not properlv connected 0 Make sure that the mouse or kevboard cable is firmly connected to the WebCCTV e Input device broken 0 Check the mouse or kevboard on another PC b The lights LED on the input device function but there is no reaction on movement Input device connected bv PS 2 Reboot the unit Input device connected bv USB Disconnect the device and connect it again e O e O Version 4 4 Series 7 2 2 Monitor problems Problem Possible causes and resolutions The monitor is e Monitor switched off completelv black 6 Turn on the monitor e Cable not connected or damaged 0 Make sure that the power cable is firmly connected to the monitor a working power outlet 0 If the cable is fraved or damaged replace it 0 If the cable connectors are dirtv wipe them with cotton or a clean cloth e Monitor set up to complete darkness 0 Trv to adapt the brightness and contrast settings of the monitor e Monitor broken O Try another monitor The monitor displays an je Monitor cable not properly connected error e g No signal 0 Make sure that the monitor cable is firmly connected to the WebCCTV and to the monitor The monitor doesn t displav correct colours e Monitor cable not pro
82. ors Inspect all connecting cables for loose wires and all connectors for loose pins Check that your CD DVD ROM is correctly inserted Version 4 4 Series 7 1 2 Analvzing the problem Sometimes the system gives clues that can help you to identifv why it is malfunctioning Keep the following questions in mind Which part of the system is not operating properly keyboard hard disk drive optical media drive or display Each device produces different symptoms Is the system configuration set properly Check configuration options Do any indicators light Which ones What colour are they Do they stay on or blink Write down what you see Do you hear any beeps How many Are they long or short Are they high pitched or low Is the WebCCTV making any unusual noises Write down what you hear el Record your observations so you can describe them to your dealer Version 4 4 Series 7 2 Solutions for common problems 7 2 1 Start up problems Problem Possible causes and resolutions Nothing shows up on the e Monitor problem monitor when you try to o Check the section on monitor problems start WebCCTV e Boot problem o Check the rest of this section WebCCTV doesn t This is probably caused by a lack of power switch on AC IN indicator doesnt glow green e Cable not connected or damaged 0 Make sure that the power cable is firmly connected to the WebCCTV power supply and to a working power outlet 0 If the
83. ory of the domain Click Apply to save the settings Version 4 4 Series 2 2 5 2 Through XPe OS 2 2 5 2 1 Changing time zone To change the time zone follow the steps below In Control Panel in the left upper corner click the link Switch to Classic view When in classic view select Date amp Time from the right hand list On the Date and Time properties dialog select the tab Time Zone When on the Time Zone tab select the correct time zone Click OK to save the Date and Time changes To adjust the Date and time manually follow the steps below In the Control Panel in the left upper corner click the Switch to Classic view link When in classic view select Date amp Time from the right hand list On the Date and Time properties dialog select the Date amp Time tab When on the Date amp Time tab set the correct date and time Click OK to save the Date and Time changes 2 2 5 2 2 Time synchronization Synchronize your computer time with the atomic clock on the Internet for the best time accuracy Optionally the installer user can configure a WebCCTV to synchronize its time and date automatically on a regular basis using a so called Time Server These special servers exist often on bigger corporate networks or on the Internet To set this up follow the steps below Click Settings gt Control panel In Control Panel in the left upper corner
84. owing only known clients Limiting the functionality of the web server securing IIS Version 4 4 Series 6 2 4 1 Dedicated network versus integration with the corporate network Having a dedicated network for video surveillance adds an intrinsic level of security by physically eliminating access points for attacks This way you can easily have a safe and robust system The network becomes a safe entity in itself while if WebCCTV is incorporated in a more general network security should be built around the unit A dedicated network also ensures that the video traffic doesn t interfere with other general data This potentially increases the performance of both WebCCTV and other applications on the network On the other hand integrating the video network with the corporate network can potentially reduce the costs of installation and administration Both solutions are possible and endorsed by Quadrox The choice depends on your performance cost and security needs 6 2 4 2 Internet Connection When WebCCTV is in a LAN the number of network nodes from which an attack can originate is at most a couple of hundred When WebCCTV is connected to the Internet this number rises to millions Connecting WebCCTV to the Internet dramatically increases the chance on an attack The decision to put a unit on the Internet depends on the needs of the end user If you do so please pay extra attention to the security issues mentioned in this document
85. perlv connected 0 Make sure that the monitor cable is firmly connected to the WebCCTV and to the monitor e Monitor set up incorrectly 0 Trv to adapt the brightness and contrast settings of the monitor For other problems please check the documentation of the monitor manufacturer 7 2 3 Windows logon problems Problem Possible causes and resolutions You forgot the password of a User e Log in as Administrator reset the Operator s password through the web application You forgot the password of the Administrator Re install the WebCCTV Since Quadrox uses the Windows Operating System for authentication there is no back door to retrieving or resetting the password Version 4 4 Series The password is not accepted e Incorrect spelling 0 Type the password again 0 Pav special attention to capital letters the password is case sensitivel e Incorrect kevboard settings 0 Type Ctrl Shift to switch your keyboard settings if you have set up multiple keyboard configurations 0 Use an appropriate kevboard 7 2 4 Remote connection problems Problem Possible causes and resolutions Internet Explorer shows e IP address or domain name incorrect spelling mistake HTTP error 404 The o Correct the spelling and try again page cannot be found e No physical connection to the WebCCTV You can test this by performing a ping test Check if the network cable of the WebCC
86. pression When we stream live video the video data has to be transported over the network The capacity of the network to transport data is called bandwidth It is also expressed in kilobit per second kbps For network streaming the rate at which video is transported is more important than the total amount When storing video on a hard disk or other storage device the total storage time is limited by the capacity of the disk This capacity is determined by the total amount of data that a disk can contain This is expressed in megabyte or gigabyte e lly Please note that for streaming we use kilobit while for storage we use megabyte Version 4 4 Series 5 2 Factors that influence bit rate and video qualitv There are several factors that have an influence on the amount of data bit rate the qualitv of the video and the performance of the video recorder The most important factors are explained in this section 5 2 1 Compression technique codec The biggest influence on quality and data reduction comes from the algorithm that is used to compress the video Over the years many algorithms have been conceived but they can be roughly categorized into two groups 1 Intra fame coding each frame is compressed independently of the other frames e g MJPEG 2 Inter frame coding since frames are usually very similar this information is used to further reduce the video size e g WMV MPEG H 264 Inter frame MPEG like coding can
87. ra wizard If you want to have audio from the camera over the Internet you need to make additional router configuration Audio is disabled by default if you add a camera To enable audio read the User d manual The following ports should be opened on the router if not already opened TCP Port 80 Web Application TCP Port 1518 Control connection UDP Ports 4096 thru 4223 Video streaming The ports mentioned above are used by WebCCTV ActiveX controls Since the audio feature operates through the camera s native ActiveX controls which are installed during the first switching to the camera in Live view and not the WebCCTV ActiveX and is grabbed from the camera directly a new port for the camera ActiveX controls should be configured as follows Assume that 192 168 1 1 is the camera internal ip address Assume that 64 160 1 1 is the router external public ip address Assume that 6000 port is any free port on your router Assume that 80 port is opened on the camera Based on the assumptions above the addressing should be as follows 64 160 1 1 6000 should be addressed to 192 168 1 1 80 When the router configuration is complete go to the Camera Wizard to add edit the camera s with audio feature add external IP address and port you configured as shown on the picture Version 4 4 Series G awm Fish emet Camera Wizard Connection Screen 5 Storage Bandwidth considerations Digital video that captures s
88. rator mode as much as possible Keep the system up to date via Windows Update Secure the network access Make sure that any other access doesn t cause problems Contrary to popular belief most attacks on computer systems are not brute force attacks by extremely skilled people on a weak operating system Instead most attacks exploit vulnerabilities that were created from the inside This implies that you have control over the situation and can prevent attacks by rigorously securing the machine and being careful when handling it In the next paragraphs you can find out how to do this 6 2 1 Password policy The very first thing that you should do when unpacking WebCCTV is to change the Administrator password The default password for Administrator account on new WebCCTV units is webcctvnvr and for Operator is quadrox lower case letters Default passwords should be changed as soon as possible preferably even before WebCCTV is put on the network Otherwise attackers can gain access to the system using easily retrievable passwords It s like locking the door but leaving the key in the lock To avoid passwords leaking out of the organization or being retrieved otherwise follow these guidelines Publish passwords to as few people as possible The fewer people knowing the password the less chance of it ending up in the wrong hands Version 4 4 Series Don t keep passwords in written form in places that might
89. rds of machines in the field Since we use the operating system for authentication there is no way in which we can retrieve a password for any reason The only way for us to know a password is if the customer voluntarily tells us If it is necessary for Quadrox support to have the password in order to give assistance the support technician will ask the customer explicitly When you have the slightest doubt about the authenticity of the support person the requested way of communicating the password or the telephone number given to call please don t hesitate to call Quadrox support on the following number 32 0 16 58 25 85 In the USA please call 1 888 QUADROX The Quadrox support personnel will not save or keep passwords in any way For optimal security you should change the password after a support call or in general after revealing the password to anyone who normally doesn t have access Version 4 4 Series 6 2 2 Operator mode When logging in to the machine in Operator mode Windows login not the WebCCTV user interface the user can only see the local interface of WebCCTV All other direct interaction with the svstem is disabled Nothing changes for remote access to WebCCTV Alwavs leave WebC CTV in Operator mode when not performing svstem administration Leaving WebCCTV in Operator mode is a strong protection against improper use of the machine Naturallv it increases securitv and helps the svstem to perform its job as e
90. re adware removal tools additional pop up blockers firewalls with extended functionalities script blockers etc None of these software products are installed on WebCCTV by default for the reasons mentioned If the situation forces an installation of such tools the installer will be responsible for the proper working of the system Quadrox cannot give support on such non standard installations unless otherwise agreed Version 4 4 Series As a general guideline script blocking should be disabled at all times since WebCCTV uses scripts to implement its functionality The 3 party tools also need to allow the proper installation and execution of signed ActiveX components 6 3 Error recovery mechanisms WebCCTV has the ability to automatically recover from common problems like crashes overheating etc This is achieved by System Health Service SHS System Health Service is software running on WebCCTV as a service It monitors the hardware and some vital processes on the machine like the WebCCTV server and IIS If something happens e g a crash to any of these processes the SHS will try to recover by depending on the seriousness of the situation restarting the process or rebooting the PC Version 4 4 Series 7 Troubleshooting WebCCTV is a reliable system and is designed and tested for durability However problems may occur following procedures in this chapter can help to determine the cause You should become familiar
91. remark on resolution we should reiterate that resolution has quite a different effect when using inter frame codecs for compression MPEG WMV In these cases choosing a smaller resolution means less quality as above but not less data since the bit rate is fixed Version 4 4 Series For a fixed bit rate a higher resolution means that information has to be removed in other wavs reducing the image qualitv e Keep in mind that choosing a higher resolution also means putting a higher load on 1l your WebCCTV and may reduce its performance Bigger images need more internal resources like memorv and processing time 5 2 3 Frame rate When choosing a resolution we reduce the amount of data by reducing the size of an image Similarly we reduce the amount of data by simply storing or streaming fewer images Frame rate is a third big factor in compression This factor is potentially big since the difference in frame rates can range from 30 fps to one image every 3 seconds a factor of 100 When reducing the frame rate the loss of quality creates video that is not smooth The human eye needs a certain frame rate to perceive a sequence of images as smooth motion When reducing the frame rate to a number below this amount the image shocks However while being less pleasant to look at the quality of the individual images is not affected so all detail is preserved The threshold of the human eye for perceiving a sequence of im
92. rious other Windows System components If any of these system components are incorrectly installed or not present at all the ActiveX will fail to install or work incorrectly It is important that the ActiveX installation is monitored carefully This has to be AN performed only once during the first time that the WebCCTV web application is accessed If something goes wrong during this installation a user can end up with an incomplete installation of ActiveX Version 4 4 Series The installation of the Video Client Component is semi automated When connecting the first time to WebCCTV a special screen will be shown Please follow the instructions 2 WebCCT Video Browser Windows Internet Explorer Gc E http 127 0 0 1 webeetvjvideojdefault asp eji Juve Search i E Xie Be MI webCCTV video Browser ME gt mb gt ih Bage v C Tools v B This website wants to install the Following add on Video Client Component from QUADROX NV IF you trust the website and the add on and want to install it click here x To install the Video Server Client Component you need to have Administrative Rights Internet Explorer or higher Alieke 5 y 3 r Tdi seas Fi ches eee Click on the yellow bar at the top as a trusted site 6 Add your video server as a trusted site We advise youto p dani no Click Install Activex Control from the dropdown Ccanners J This site might require the fol ActiveX
93. rosoft Windows standards By default there are two users configured inside the Microsoft Windows XP embedded Operating System Administrator and Operator When logging on as Administrator The installer user has full control over all configurations of a WebCCTV There is an icon on the desktop that enables an installer user to switch the WebCCTV into Operator restricted mode see below 1 Operator The installer user has a very restricted access He can view local live images and popup a virtual keyboard There is also only one extra button to be able to switch back to operator mode This is the preferred mode in which a WebCCTV should be left by the installer This mode we call the locked mode 2 5 2 Switching to Operator mode Since the Administrator mode provides full functionality it is recommended that the installer sets the WebCCTV in an Operator mode that provides restricted rights after the installing and configuration process To set WebCCTV to the Operator mode follow the steps below 1 Find the Operator mode shortcut on the desktop and click it Specify Password 3 Click OK The default Operator user name is Operator The default Operator password is quadrox F Operator Mode XI m User credentials Operator mode Please enter the Operator password and press OK button o j User name Operator Cancel 2 fev Passed EAE Help i Domain Operator Mode Screen
94. rt 80 is used http localhost xx WebCCTV browser where xx is the value that you selected When you access WebCCTV from Internet Explorer remotely you would do so by selecting http Xx xx xx xx which is your static IP or internal IP address assuming you Version 4 4 Series are using port 80 as the default When vou change to a new value vou must now enter http xx xx xx xx yy where yy is the new TCP port setting 4 3 3 Changing remote desktop port WebCCTV ships with the default remote port set to 3389 that should be forwarded in your router in order to be able to access the unit via remote desktop If this port needs to be changed follow the steps below 1 Logon as Administrator 2 Double Click the Support folder from the Windows desktop and select RegEdit bv DUM a double clicking Proceed through the following path HKey Local Machine 2System Current Control Set 2Control Terminal Server gt Winstations gt RDP TCP Select RDP TCP After selecting RDP TCP scroll down the list in the right pane until you come to Port Number Double click Port Number to Edit On the pop up screen select Decimal under Base and then enter the desired value in the Value box Click OK to confirm Be sure to enter this value in the port forwarding section of your router A system reboot is typically required after making registry changes Check also your firewall settings The new port must be added to the exception list
95. sion 4 4 Series Appendix B Contact Us Quadrox is a leading provider of Digital Video Internet infrastructure management solutions enabling companies to leverage the Internet to deliver better phvsical securitv and more powerful and cost effective Digital Video applications and services to their customers emplovees and business partners The Quadrox WebCCTV product familv provides an efficient and reliable infrastructure bv which enterprises can distribute update and manage video sources and content over corporate intranets extranets and the Internet Corporate headquarters Belgium Address Quadrox tsov Duigemhofstraat 101 3020 Herent Belgium Telephone 32 0 16 58 25 85 Fax 32 0 16 58 25 86 E mail info quadrox be USA Address Quadrox US 900 Warm Springs Road Ste C102 Henderson Nevada 89011 Telephone 1 702 564 6340 Toll Free 1 888 564 6340 Fax 1 702 564 6341 E mail info quadrox com Technical support Quadrox is committed to providing you with the best overall product experience This includes intuitive technical products and flexible options to fit your support needs Our products are designed with superior quality and ease of use in mind but we understand that issues do arise from time to time that need the backing of our support resources USA E mail support quadrox be Telephone 1 888 QUADROX Europe E mail support quadrox be Telephone 32 0 16 58 25 85 F
96. sk drives partitions on the WebCCTV My Network Places By double clicking this icon the user can see an overview of AS n l all Network places visited Bv right clicking and then choosing Properties the user LJ can see an overview of all network connections possible and can adjust the TCP IP settings of the WebCCTV e Recycle Bin Temporarily stores all deleted files and folders prior to permanent Ea deletion Start Video Server Bv double clicking this icon the user can start the a 1 WebCCTV s video server If the video server is already started double clicking doesn t change anything Stop Video Server By double clicking this icon the user can stop the WebCCTV s f video server If the video server is already stopped double clicking doesn t change fiL anvthing g Video Browser By double clicking this icon the user starts the WebCCTV web aw application on the local WebCCTV Version 4 4 Series application on the local WebCCTV The svstem can be managed and configured E Video Manager By double clicking this icon the user starts WebCCTV web here Optional Components This folder contains links to the setup files for the Alarm Component Remote POS monitor etc Support A folder that contains a few support tools to administer the WebCCTV server application such as the Event Viewer Registry editor etc rst Operator mode toggle This switch enables the user to switch back and forth between Op
97. tact your installer distributor It is possible to add extra hard disks to the unit if requested to extend the storage space Contact your installer distributor 2 1 2 Software The following software is preinstalled Microsoft amp Windows XP Embedded Operating system WebCCTV4 Video security software suite Adobe Acrobat Reader 8 0 or higher 2 1 3 Documentation WebCCTV Installation manual in PDF format WebCCTV User manual in PDF format Alarm Component Installation manual in PDF format Quadrox POS Printer manual in PDF format Remote POS Monitor manual in PDF format WebCCTV NVS400 Guide WebCCTV NVS1000 2000 4000 Guide Version 4 4 Series 2 2 Starting up for the first time This chapter provides information on the following procedures Turning the power on and off Logging on to the XPe system Desktop icons overview Changing the password Setting the time Changing keyboard language Adjust screen resolution lt Connect monitor kevboard and mouse before turning on the power and configuring d WebCCTV 2 2 1 Turning power on off 2 2 1 1 Turning power on To turn the power on follow the steps below 1 On the front side of your WebCCTV you ll find an On Off button This is a one touch button When pressing it briefly WebCCTV will begin its start up procedure You can verify the correct start up sequence by checking the following The fans are turning and make a humming noise The power indic
98. tdated o Download the latest video drivers from the website of the client computer manufacturer e Firewall blocks image transfer 0 Check whether all firewalls server and client side are correctly configured No grid is displayed in e Video card has less than 16 MB of video memory the activity detection Go to the Display settings go to the Settings tab click screen Advanced A new window appears click the Adapter tab Check that Memory Size is at least 16 MB e DirectX 9 0b or higher is missing 0 Download and install the latest DirectX version from http microsoft com directx e Not enough hardware acceleration See the section on client configuration Very bad image quality e The color depth in the displav settings isn t set to 24 or image shows big planes 32 bits of the same color Change the color depth to 24 32 bits instead of 16 bits in the displav properties Right click on the Desktop choose Properties Go to the Settings tab and set the color depth to 24 32 bits e Wrong combination of graphics controllers and or drivers O Contact Quadrox support PTZ supporting camera e Problem with camera configuration source numbering doesn t have PTZ 0 Delete all IP devices Add them again using the Camera Wizard Make sure to add the cameras per brand and per tvpe not alternating different brands or tvpesl The WebCCTV reboots This problem occurs mostly during installation with a XEON spont
99. throughout its lifetime They prevent an additional load on the machine which could hinder a proper working including video quality and could shorten the lifetime of WebCCTV They prevent the attraction of viruses spyware adware malware and other forms of software that form a threat against the health of WebCCTV They prevent interference between WebCCTV software and 3 party software that might cause WebCCTV to malfunction Version 4 4 Series 6 2 Securitv policv At the start of this section let s reiterate the basic premise of the WebCCTV securitv policv We will lock down WebCCTV as much as possible leaving as few places as possible where an attack could occur and securing the remaining places as much as possible Locking down the machine means that we will trv to prevent malicious attacks on WebCCTV by not giving attackers hackers viruses etc the possibilitv to exploit weaknesses in the svstem WebCCTV uses the Microsoft Windows XP Embedded operating system Like any other operating svstem including Linux and other Unix variants or anv software for that matter this operating svstem is not perfect It contains certain weaknesses that could be used to get unauthorized access to the machine Generallv speaking Windows XP Embedded is a verv safe operating svstem when administered correctly There are several ways outlined in this section to increase security Have secure passwords Leave WebCCTV in ope
100. ting the activity detection level amp masking correctly Checking for the presence of recordings for all connected cameras in the D movies folder Verifying the combined CPU consumption of the WebCCTV is not higher than 5596 when all connected cameras are simultaneously recording Changing the default passwords into strong passwords The passwords are changed in the User management of the WebCCTV application Checking access to the WebCCTV from a remote unit of the network 60 amp B 9 Saving the WebCCTV settings using the Save Configuration feature in the System info screen Burning the settings to the blank CD RW supplied with WebCCTV Make sure that CD RW with saved settings is placed back into the pouch After you leave the site the pouch in the unit should contain 2CD s The Recovery CD containing the full version The CD with latest settings Setting WebCCTV to the Operator mode ee B Configuring a router not needed when the WebCCTV is not accessed from an external location Opening TCP ports 1518 and 80 Opening the UDP port range 4096 4223 Opening the TCP port 3389for outgoing optional Opening the TCP 5666 if your server is monitored by the Quadrox Q Monitor Service Forwarding all of the above ports to the internal IP address of the WebCCTV Above are the default ports Note that these ports change when the default ports are changed in the WebCCTV settings Checking the Internet connection Ver
101. tion about firewalls and their configuration is given in a previous section The most important notes are The following ports need to be opened for connections going towards the WebCCTV e 1 TCP Port 80 Web application Jl 2 TCP Port 1518 Control connection Vay 3 UDP Ports 4096 till 4223 Video streaming 4 TCP Port 3389 Remote Desktop Connection Optional Frequently asked by support when you have an issue 5 TCP Port 5666 Q Monitor service RTP uses two UDP ports per stream versus one in the old streaming format one for RTP the video stream itself and one for RTCP QoS signal stream limiting the software to a maximum of 64 concurrent streams This number can be limited e g for 1 security purposes or extended using the Settings Network settings page In that case Quadrox advises to open a number of spare ports to avoid switching issues e g 4 ports extra The first port in the range should be even Let s apply this to the two situations in which a WebCCTV is accessed over the Internet The blue yellow and red arrows in the following diagrams indicate the direction of the initial network connection request and thus the direction in which the ports should be opened in the firewall Situation 1 A user on a corporate network or at home behind a broadband router wants to access a WebCCTV on the Internet Corporate Network Internal Network gt HTTP data TCP port 80 gt Command
102. top connection Optional Frequently asked by support when you have an issue 5 TCP Port 5666 Q Monitor Service 3 Bie RTP uses two UDP ports per stream versus one in the old streaming format in versions prior to V4 0 0 0 one for RTP the video stream itself and one for RTCP QoS signal stream limiting the software to a maximum of 64 concurrent streams This number can be limited e g for security purposes or extended using the Settings Version 4 4 Series gt Network settings page In that case Quadrox recommends vou to open a number of spare ports to avoid switching issues e g 4 ports extra The first port in the range should be even Like all applications which communicate over networks WebCCTV uses communication channels to pass data commands video web pages etc back and forth The network language that the WebCCTV uses is called TCP IP This is not a unique language but a familv of related network languages called network protocols These TCP IP protocols are the network protocols used on the Internet and on most networks throughout the world todav WebCCTV uses two protocols specificallv TCP and UDP A communication channel on a TCP IP network can be represented as a tunnel with two endpoints The two programs communicating with one another are each said to be at each endpoint These endpoints are called ports When the two programs communicating with one another are not located on the same corporate networ
103. w high you can change your screen 1 resolution You may not be able to increase the resolution beyond a certain point e 1 Changes to screen resolution affect all users that log on to the computer e Only the recommended screen resolutions are listed For additional settings click the l Advanced button on the Settings tab click the Adapter tab and then click List all Modes Select the resolution colour level and refresh rate vou want Version 4 4 Series 2 3 WebC CTV in the network 2 3 1 Network overview This chapter gives the schematic representation of the network camera and WebCCTV NVS connections To connect your network camera and NVS properly look at the following figure Analogue WebCCTV NVS Camera Network r ONN X Camera AS un U WAN Internet Switch Router A J Remote Computer LAN WebCCTV NVR Client PC Connecting Network Camera and WebCCTV NVS Scheme Screen To configure your network camera please refer to the manufacturer s manual lly supplied with the network camera 9 To add a network camera to WebCCTV refer to the Camera Wizard chapter in the ell WebCCTV User manual e 1 Please note that a list of all supported cameras may be found in Appendix C Analogue cameras can also be connected directly to the WebCCTV when a digitizer ds card is present on the WebCCTV Version 4 4 Series 2 3 2 Connecting WebCCTV to the local network When vou start vour WebCCTV
104. with this chapter Knowing what might go wrong can help prevent problems from occurring 7 1 Problem solving process Resolving problems will be much easier if you observe the following guidelines Stop immediately when you recognize a problem exists Further action may result in data loss or damage You may destroy valuable problem related information that can help solve the problem Observe what is happening Write down what the system is doing and what actions you performed immediately before the problem occurred The questions and procedures offered in this chapter are meant as a guide they are not definitive problem solving techniques Many problems can be solved simply but a few may require help from your installer If you find you need to consult your dealer or other consulting person be prepared to describe the problem in as much detail as possible 7 1 1 Preliminary checklist Consider the simplest solution first The items in this section are easy to fix and yet can cause what appears to be a serious problem Make sure you turn on all peripheral devices This includes your printer and any other external device you are using Before you attach an external none USB device shut down the WebCCTV When you turn the WebCCTV back on it recognizes the new device Make sure all options are set properly in the corresponding setup program Check all cables Are they correctly and firmly attached Loose cables can cause signal err
105. work with the same IP address 2 2 6 Changing keyboard settings Open the Support folder on the desktop Double click on the desired keyboard icon and follow the instructions Once completed your keyboard settings are changed The following keyboard layout icons can be found in the support folder Dutch Belgium German Dutch Italian English Russian French Belgium Spanish French Ukrainian If you don t find an icon for your desired keyboard layout Language follow the steps below In Control Panel in the left upper corner click the link Switch to Classic view When in classic view select Regional and Language Options from the right hand list Inthe Regional and Language Options dialog select the Languages tab When on the Languages tab click the Details button The following window appears es that you want for each input language shown in the list Use ove buttons to modify this list E English United States d G3 Keyboar US RU Russian Keyboard Settings Screen Version 4 4 Series Inthe Text services and Input languages dialog add the desired keyboard layout After adding the new keyboard layout delete the other keyboard layouts Use the Default Input Language combo box to select the keyboard layout you added Click OK to change the keyboard layout Inthe Regional and Language Options dialog select the Advanced tab Sel
106. xplained above There is no valid reason to leave the machine in Administrator mode 6 2 3 Windows securitv updates To keep vour svstem secure it is important that vou keep it up to date This will prevent an attacker from using vulnerabilities that have alreadv been removed bv Microsoft All installations that do not have Windows XPe Service Pack 3 are insecure and should be re installed It is the responsibilitv of the installer to keep WebCCTV up to date with the latest securitv patches Quadrox is not responsible for keeping the installed WebCCTV s up to date This is the responsibility of the installer Quadrox is not responsible for problems that originate from not keeping the machine up to date patches until the last release applied If such a problem occurs e g a virus Quadrox recommends a full re installation 6 2 4 Network security The network is the main interface of WebCCTV through which an attack can occur That s why it is important to pay special attention to its security In accordance with our general security policy we will try as much as possible to limit the way in which the network can be used while not interfering with WebCCTV functionality There are several ways to limit the network Physical limitation dedicated network Limiting the number of connections LAN versus Internet Using only one network protocol TCP IP Allowing only traffic on the necessary network ports Firewall All
107. y software that runs on the router Sometimes the routing functionality is provided by a proxy server bridge or gateway While these are not the same as routers they can be considered as such for the discussion in this document Router software can have firewall capabilities In other words the router software can have apart from its normal capability to connect two networks and redirect data the capabilities of inspecting allowing and denying certain network communication As an example most broadband routers ADSL SDSL cable modems etc nowadays have firewall capabilities and are also being used as such In the following schemes the firewall and the router are depicted as two different entities nodes on the network but know that they could be one and the same node in practical cases 2 3 6 2 1 Configuring router The router that forms the connection between the corporate network and the Internet needs to know which internal machine it has to send network traffic to For example a client machine on the internet requests a connection on port 1518 the port for WebCCTV video commands using the public IP address of the router The router then needs to know to which device on the corporate network it needs to send this connection request in this case the WebCCTV So the router needs to know the local IP address on the corporate network of the WebCCTV Configurations for different brands and models of routers in the field can be fou

[MANUAL] WebCCTV Installation Manual 4.4.0.0

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