Online Backup Client User Manual
Contents
1. Original location When Original location is selected the files will be restored to their original location on your computer Selected location If you want to browse a location choose this option Duplicate Files When duplicate files are detected on the chosen location it will by default prompt to ask if you want to overwrite rename or skip the file s You can also change the setting so it will automatically perform one of these options 9 3 3 Calculate restore size You can choose to calculate the restore size Enabling this option allows the Online Backup Client to give an estimation of the restore time remaining Skipping this calculation saves time 9 3 4 Apply Scripts When clicking Apply scripts a popup will show that allows you to use Pre and Post scripts For more information on these scripts read the paragraphs Pre script and Post script in paragraph 8 3 5 9 4 Deleting stored data First select the data that needs to be deleted you can Version select multiple files or folders Click on Delete in the All versions Delete all versions before lower main panel to delete the file s or folder s You can O Specite venion C Keep latest version also choose for a specific version of a file to be deleted Furthermore you can choose to keep the latest version of Figure 34 Confirm delete action the selected data Note When deleting a folder containing many2. Cloud Backup Software BackupAgent Online Backup Client User Manual For Microsoft Windows a Software Version 4 3 4 Version 2 3 Disclaimer This document is compiled with the greatest possible care However errors might have been introduced caused by human mistakes or by other means No rights can be derived from possible inaccuracies or errors as this is not a contractual agreement but for information only All rights reserved nothing may be duplicated or reproduced without written permission of BackupAgent BV 1 Contents Z Proquct information sesiis a a a 5 2 AWSVSECI RE QUI COINS sana n a a a a wen a a a 5 3 FOUR A ANA AAA 6 3 1 APplication PILETAS a ido 6 2 cnc au EC Da CU 6 33 Management Console ena asa o a O ell LEO AO 6 A ce sawsabeenseecauanawbu na os seanacencuse buon snare vaheuba na wedeutasoncshabeonsuenceasaubennvowewnseescussbuenseews 7 AAP Se UDI Zn tidad 7 4 2 Registration WIZ A 8 o O 10 DC IL a o 10 LAVAN CCAA OPINAS dodo 11 A O 12 6 The clientinteriace siii 13 Ze HOME MW e 14 S AG A 15 SO Manace Backup Task Sw carettcessilet educated a 2 cosine A cuales 15 3 2 Creatina F218 410 gk ASK nner ene ene e Oe Pr rn OO a oe 15 3 3 TASK Properties io S 15 A 15 O SO 16 a A a E E r A E a Casantueedseetanadens 17 GA SOC IRCECM UON sant a A ES 17 Bi FITE aies E O ieee eae 18 SS OP OV ANCE parao 19 gA Montor DACKUD Progress e ere A 20 gA DEt Sr EEN a E A 20 FRE TOTO ar a A E E E AE E E 21
3. SD E SO 0 1 cr paren e e a rd 21 TRETO O E Oars en cee eee een er oe 21 92 LIMPOrtlOcalDACKU Di 21 A A cya siseantnncaee cosa rasan uonsee cea ladaaghonnsesoes aeagenioieseageatiaesa aoarueoseanasestan 22 OS Restore ODIOS SAA AA 22 D WN Cl SION accieccris es ee oele te acura teweeah seein E aadste sal cue ats 22 O dt 23 9 3 3 Calculate restore Sie AS 23 OSMA DIO CH DES sais riada tios 23 OA Deleting stored datar iia 23 OS Monitor restore PrOCO SS iS 24 10 IREPORTS ANG LOGS ini 25 TORT IRE DOVES dci 25 A A 25 1 0 3 Cleaning Reports ANG LOSS iaa dales 26 TL ODTIONS iuris 27 TIA SEN Da Nro 27 TL2 Backup and Restore taria in caca 27 LES ADVANCE Ta A a cid 28 12 SUDDO dios 30 TS LADO o 30 14 Windows System LO ias 31 TA AS ystem State backUDi Eden N 31 14 2 SUSTENTO LLE ESO on 31 15 Microsoft Exchange 2003 2007 2010 cssccsscsssssccsscsssceccesccsccecccsseccecccsscescescsscessessnscsess 32 PS el o oMa ast eucedaiauapscaaeaeeeooechecaaiocuseioeal taeestesueceduanlenewtencecianuseseues 32 15 2 Backup on mail store level ESE amp VSS plug in cccccconncccnnnconanccnnnnnnnaconnncnnnaconnnononarononcnnnanoss 32 15 21 Backup requirements ao ee 33 15 3 RESTON ON Mall SLOPE level a deb tsaraas 33 154 Backub ontolder levedad 34 t541 Backup Requirements ol 35 15 5 Restore On TONGS EV eliana ads 37 156 Backub orEXChaNge USING VS 38 16 Microsoft SQL Server 2005 2008 2012 ccscccceccsccec
4. since it is required to restore your files after a system crash Note Itis possible to store a reminder which can be sent to your personal e mail address In this wizard the field to enter the reminder will change into a link Forgot your encryption key The wizard is now finished If the Online Backup Client is installed for the first time the Registration Wizard will You have finished the Registration Wizard present the option to start the Backup Wizard after To change any steps click Back otherwise click Finish finishing Figure 8 End of Registration Wizard Online Backup Client User Manual 5 Wizards 5 1 Backup Wizard The Backup Wizard provides a clear and friendly way to Backup Wizard detect important data for backup and makes configuring a mia etme Thes wizard will help you Select your data to backup first backup task very easy a NOURI e Figure 9 Start of Backup Wizard The first view in the wizard allows you to name the task It also provides a dropdown box with profiles of important data Selecting an item in the drop down box will also show a description of what the profile contains Figure 10 Set the task The next view will allow you to schedule the backup task Select a schedule of when to backup your data Schedule backup task You can set time and frequency The frequency can be set neon as O Once cult Automatcally remove
5. Exchange address list checkbox is unchecked Click OK and close the application Re start the Online Backup Client oa How to Change permissions of the administrator 1 Start the MS Exchange System Manager 2 Browse to the mail store node in the tree 3 Right click on the node and choose properties 4 Inthe Properties dialog click on the Security tab 5 On the Security tab click on the Advanced button 6 In the permission entries list select the local and or domain administrator and click Edit 7 Inthe Permission Entry dialog browse through the list of permissions 8 Check the receive as checkbox permission in the allow column 9 Check the send as checkbox permission in the allow column 10 Click Ok and close the application 11 Re start the Online Backup Client Note permission for Send As and Receive As SystemMailbox 490E9569 F231 4789 AD44 524787219B86 kJ EG Member Of Dial in Environment Sessions Remote control Terminal Services Profile COM Exchange General General Address Account Profile Telephones Organization E mailAddresses Exchange Features Exchange Advanced Simple display name Hide from Exchange address lists l Downgrade high priority mail bound for lt 400 o n i Figure 51 Exchange Advanced tab fs Exchange System Manager e File Action View Window Help e m X EDB em 4 First Orga
6. Figure 23 Backup 8 2 Creating a backup task To create a backup task click on New task below the task list in the Backup view Task Properties will pop up it allows you to configure the task If you cancel Task Properties the task will not be saved Read more about how to configure a task with Task Properties in paragraph 8 3 8 3 Task Properties Task Properties appears when creating a new task or editing an existing task It allows you to configure the settings of the task Task Properties contains 5 tabs o General Task Name Description and Backup Type o Data Select data resources for backup o Schedule Time and Frequency Retention o Filter Exclude files and folders from backup o Advanced Volume Shadow Copy Pre and Post Scripts 8 3 1 General tab The General tab allows you to set the general options of the backup task Name and Description It is advised to give the backup task a descriptive name to increase the recognition of the task when monitoring Optionally you can enter a task description Checkboxes Active When checked the task is activated and will be performed by schedule Shutdown Computer when completed When checked your system will shut down automatically Se pas sehesue 7 Fiter 4 Avance after completion of the backup task This option has been Name er disabled on servers Also the client has to be running for Y Active this option to be e
7. To enable a folder level backup the option Activate Exchange server backup on folder level must be checked This checkbox can be found on the Exchange Server tab in the Options view When folder level backup is activated a new MS Exchange folder level node is added to the selection tree of the Data tab in Task Properties This node can be expanded and allows you to browse through and select all mail stores mailboxes and subfolders Selected items will be added to the backup task Backup and Restore Mailstore level Y Activate Exchange Backup Use Exchange restore Auto Completion Folder level Y Activate Exchange Server backup on folder level Figure 48 Activate Exchange Server on Folder Level Y My Computer My Network Places Favori E O t Os System State ms Exchange Folder level E BACKUPAG SBB8XO ME maibox Store BACKUPAG SBB8XO Figure 49 Overview of mailboxes in data selection dialog Note For ease of use and overview it is recommended to create a separate task for Exchange folder level backup Do not mix this data with files to prevent confusion You are now ready to backup Exchange mailboxes A backup of mailboxes works similar to the backup of files and folders Next to that Additional metadata concerning mailbox properties and settings are also uploaded Note Please make sure that the temp folder of the Onli
8. during the restore By clicking Start in the last screen the restoration of your files will begin Figure 18 Data filter BackupAgent Page 12 of 42 6 The client interface The main interface of the Online Backup Client shown in the figure on the right consists of 3 components e Status OK Online Backup Client ts working without problems Wizards Navigation Panel q 2 Account Information A Restore wane 3 Backups Brno 3 Main Panel e g Home artes Om su O Backup Data 11 10 2010 12 10 38PM Successfully completed Backup data 2 11 10 2010 12 05 13PM Canceled by user Figure 19 Client interface Navigation panel The Navigation Panel is the main navigation through the Online Backup Client The options o Home Monitor the status and use Wizards o Backup Create and manage backup tasks o Restore Restore your remote backup data o Reports and Logs View status information of executed backups O Options Configure program settings o Support View contact information for support o About Additional information about the Online Backup Client Account Information Shows account details such as O Account Name o Amount of Remote Storage O Program Status O Usage of your Remote Storage Main Panel The Main Panel is the working space of the Online Backup Client This panel will change its view while navigating through the Online Backup Client 7 Home vie
9. you by e mail after a task is completed Figure 36 Report view 10 2 Logs The Logs view shows a history of log files Three types of events can occur o Information aieia This is information on the progress of the 2332132 899898 533377283 BeSeeer e8 Reese backup or restore procedure 1 l L L Ls 14 PN on pm 7am 7 AM 26 AM 26 AM 24 AM DA AM D4 AM 03 AM am M O Warning wp Non fatal errors occurred during the backup or TH restore process s Error Figure 37 Log view A fatal error has occurred in the Online Backup Client a vent Details ii esl Details of a log message can be viewed by selecting the specific log message and clicking on View or by double Bea em er ype Information clicking on the log This shows a dialog with detailed ae A Action cancelled by user information of the message In some cases it is possible to get a more detailed view of the log file by clicking on Details gt gt Figure 38 Log Event Details Online Backup Client User Manual ono 10 3 Cleaning Reports and Logs In a few steps it is possible to clean the reports or logs list In the list of reports or logs you can make a selection using ctrl and shift To clear the list click on Delete ue im container sae Selection You can also choose to send a notification report of this e Encryption Key does n
10. L Server MSSQL Binn sqlservr m Note The Online Backup Client connects to the local MS SQL Server so only restores into the local computer can be performed 17 Hyper V 17 1 Introduction Hyper V is a native hypervisor that enables platform virtualization on x86 64 systems Through a plugin in the client it is possible to backup and recover virtual machines This plugin is enabled by default To be able to backup and restore a Hyper V virtual machines make sure the client is installed on a machine that runs the Hyper V environment 17 2 Hyper V Backup To make a backup of a Hyper V environment it is simply a matter of choosing the virtual machine s you want to backup through the Data view Figure 61 Select Hyper V environment for backup 17 3 Hyper V Restore To restore the Hyper V environment you choose the Hyper V virtual machine or hard disk you want to restore in the restore screen Select the latest or a specific version in order to restore it to the original location During restore the current Hyper V virtual machine will be unavailable until the restore has finished mounting the image amp BackupAgent Figure 62 Select Hyper V environment for restore
11. a sada vaste ode edb Worth whe spor spor modb VreWan Te War Select databases to add them to the backup task so they will be backed without any further user intervention Figure 58 Select SQL database 16 2 1 Backup requirements o A connection to the SQL Server is created using Integrated Security or by a user provided username password combination In any case the Online Backup Client must be provided with sufficient rights to perform the SQL backup procedures o In order to create a backup of a database the user that connects to the SQL Server must be assigned the sysadmin Server Role and the db_backupoperator and dbo_owner DB roles 16 2 2 Further notes on backup procedures o The Online Backup Client connects to the local MS SQL Server so only backups of local databases can be performed o The tempdb database cannot be backed up or restored Do not select this database for backup o The Online Backup Client can perform full and differential backups on MSSQL Server The backup method that will be used is chosen automatically 16 3 Restore Databases that are available for restore can be found in the MS SQL Server folder in the Restore view This folder contains the SQL Server folder which contains the backed up databases These databases can be selected for restore Figure 59 Select SQL database for restore When the restore procedu
12. a KACI ry IANT car Varn a uniine Backup L lient User Manual 15 6 Backup of Exchange using VSS Finally Online Backup Client supports VSS and this can 2 force Exchange to write a consistent backup copy of the o a A A edb file and the stm file to the shadow volume por i Therefore selecting these files is a reliable way of making oe ie E a e ar an op a daily full backup which will be patched as a file by t Dome Online Backup Client to upload only the changes pOpoDS popoC e CI ow aw Figure 56 Backup Exchange using VSS 16 Microsoft SQL Server 2005 2008 2012 16 1 Introduction The Online Backup Client supports backup and restore of SQL Server 2005 2008 and 2012 This option can be activated by selecting Activate SQL Server Backup in the SQL Server tab in the Options view If there is more than one instance of SQL Server installed onto the computer running the Online Backup Client you can choose to back up the data from all of them It is Figure 57 SQL Server tab required to enter the user credentials per instance 16 2 Backup When a connection to the SQL Server is established the MS SQL Server icon will be visible in the Folder pane of the Data tab in the Task Properties The databases are child nodes O ye O Um O Um Ow On Odo me Oir Our Dt ow OU ad
13. al EF Enable compression folder on the pc or an external medium AATE When you enable compression the result will be putina Figure 14 Select Offline Backup local zip archive This can take a while to complete If you leave backup this option disabled compression on the individual files will still be applied but they will not be placed in a zip archive Tip A removable hard disk can be selected as a local backup location Online Backup Client User Manual 5 2 Restore Wizard The Restore Wizard provides a clear and friendly way pra to restore your data Click on Restore Wizard in the AN This wizard wil help you e Select your data to restore Home view of the Online Backup Client Sue Figure 15 Start of Restore Wizard In the next view you can see the data on the Backup Select your data to restore What do you want to restore Server Here you can select the data that needs to be restored Next you can specify the location where the restored data must be placed and what to do with duplicate files o bh Ongmal Location Selectes Location Next to that you can choose to calculate the restore size Enabling this option allows the Online Backup Client to give an estimation of the restore time remaining Skipping this calculation saves time In the next view you can choose to filter out specific files Pra Filter Does not apply to SQL Exchange MAPI and system state resources or folders
14. an make one or more scheduled backup tasks You can schedule the tasks multiple times a day weekly or monthly After the tasks are created they will run through their schedule automatically After completion of a backup a report is sent by e mail You are always up to date on the status of your backups 3 3 Management Console The Online Backup Service also includes a Management Console which can be accessed through an internet browser e g Internet Explorer or Firefox It has several functions o Access your data to restore or remove a file o Change user settings e g password o Overview of your backups through logs and reports Online Backup Client User Manual 4 Setup 4 1 Setup Wizard After executing the setup you can choose your preferred language for the Setup Wizard Currently English United ieee ee States English United Kingdom Dutch French Spanish ath ed Staten gt German Italian Polish Danish Norwegian Hungarian E i Portuguese Romanian Japanese Vietnamese and Russian are supported Figure 2 Choose language The next steps are Welcome to the Online Backup Client Setup Wizard o Accepting the license agreement This will install Online Backup Client on your computer tis recommended that you close all other applications before o Choosing an installation directory pa Click Next to continue or Cancel to exit Setup o Choosing a Start Menu folder name o Select
15. at the Advanced tab when creating the backup task for System State 14 2 System State restore To restore System State simply select it in the restore Q i 2 s Import local backup screen and click Restore a are OS fase 30 days WIN VQQDCDIPI4I MA COM REGDE 30 days System state BA Performance Counters 30 days Registry 30 days cat Task Scheduler 30 days vss Metadata Store 30 days WMI 30 days Figure 45 System State backup i System state restore will be completed after restart Do you want to When the restore of System State is finished you will be restart asked to restart in order to complete the System State restore If you choose No the System State restore will No be completed after the next time you restart your machine 15 Microsoft Exchange 2003 2007 2010 15 1 Introduction To support backup and restore of MS Exchange Server 2003 MS Exchange Server 2007 or MS Exchange Server 2010 the Online Backup Client has to be installed on the same machine as the server The Online Backup Client supports Exchange backup in three ways o Through an ESE plug in for Exchange 2003 mail store backup o Through an VSS plug in for Exchange 2007 and newer versions mail store backup o Through the folder level backup option enables backup of separate mailboxes Note ESE is the API of Exchange allowing backup applications to make a consistent and reliabl
16. cccsccscccceccsccececceccececceccececcecceccccecceces 39 UG AA A E N 39 16 2 Back Di odo 39 16 21 Backup tequila mentada A 39 16 2 2 Further notes on backup Procequres iaa 39 E a On cients eeaiagiat niece a tench eeetere eae eeneie te 40 16 3 LL IRestore requirements ados 40 17 AV DONE ioraa vestdacwuavcsnasbavgaanseotesuas Vouwdaes A ves edaweuavaewussaveuaaeve veneer seasons 42 TA A MRO OUIC TOM esasiicash Satay gence yak a hetendaea tea cdee e ieanad n aeasuena a E 42 17 2 Hyper Vi Ba CU Disaveicccssialeect ca Sake coetastccosatescauan usc sse le Aa 42 TASA DE RESO ia 42 Online Backup Client User Manual 2 Product Information Product Online Backup Client Version 4 3 4 2 1 System Requirements Operating System gt Windows XP gt Windows Vista Windows 7 Windows 8 gt Windows Server 2003 2008 2008 R2 2012 Hardware Resources gt PC with 1 Gigahertz GHz or higher processor clock speed recommended gt 1GBmemory Note A separate manual is available for the Online Backup Client for Linux and Mac OS X Note A separate version 4 3 1 is available for Windows 2003 which runs on Net 2 0 gt 25 MB of disk space gt Internet connection e g ADSL SDSL Required software gt Microsoft Net framework 4 0 There are two types of accounts Workstation and Server The difference between features and Operating Systems are Workstation Home A user can backup and restore file data and Syst
17. e Now the Restore Options screen pops up When you select Original Location in the Restore to MS Exchange Server options you will overwrite the current data in the folder in Exchange When choosing Create copy of item an additional folder with a Copy of prefix i e Copy of Inbox will be created in the user s mailbox Name Versions MD My Computers 9 Calendar 4 BACKUPAG SBBSXO Se Contacts E ms Exchange Folder lev Deleted Items 44 Mailbox Store BACK Drafts Bugs Bunny Inbox Elmer Fudd journal BA YPCOO20 4 Junk E mail Figure 54 Version overview Version 1 Modified 9 17 2008 10 09 08 AM Restore to MS Exchange server 2 No only restore the files Original location owerwirte item Create copy of item Location l 2 Default F Restore0821 2009 1 1 1 1 1 1 1 Figure 55 Select Restore location Caution Overwriting the items may cause data loss It is strongly recommended to use this option only in case the original mailbox is empty or contains old data Caution If you restore in Copy of item mode be aware that this copy might be part of next backup if the complete mailbox is selected for backup Note For ease of use and overview it is recommended to create a separate task for Exchange folder level backup Do not mix this data with files to prevent confusion Se e a Ale n nN A ny n
18. e backup Note Folder Level backup is not available for Exchange 2010 15 2 Backup on mail store level ESE amp VSS plug in To enable backup of mail stores this option must be activated first This can be done by checking Activate Exchange backup in the Exchange Server tab in the Options view Now the plug in is activated complete Servers Storage Groups and single Stores can be selected for backup in the Data tab in Task Properties Apart from the requirements listed below performing a backup of an Exchange item is not different from doing backups of regular files and does not involve any further user actions General Backup and Restore Advanced Exchange Server SQL Server Mailstore level Y Activate Exchange Backup Use Exchange restore Auto Completion Figure 46 Activate ESE plug in O y 2 Number of files Folders El 64 Desktop iFirst Storage Group H E My Documents O Recovery Storage Group 3 My Computer a My Network Places OS Hoversmap_w08 Ost Favorites e Microsoft Exchange Server pe INZOO0SSTAEXSO1 Mij First Storage Group O y Recovery Storage Gr om System State ms Exchange folder level na mean i Figure 47 Exchange server in Data tab Note Circular logging on the Storage group must be disabled Note A mail store that is requested to be backed up must be mounted in order to be acce
19. ed at the Backup Server to store all files Note If you don t remember your password you can click on the link below the password text field A reminder will then be sent to your registered e mail address Note If there is a problem with the username and password several causes can apply to this o The username and or password does not exist or is incorrect o The time on your machine differs very much from the real time more than 24 hours o Required port 443 SSL is blocked by an anti virus program or firewall on the network The next wizard page will ask you to set an encryption key Encryption key BackupAgent This key encrypts all backup data and decrypts data when To secure your files you must specify an encryption key This is an extra password to encrypt and decrypt your data re sto ri n g The Encryption key length should be between 6 and 20 characters Fill in your Encryption Key Confirm your Encryption Key key it cannot be changed If you forget the encryption key Encryption key reminder You can set the encryption key only once After setting this it is impossible to access your backup data Please keep a Ni you lose or forget your encryption key your data will be IRRETRIEVABLY LOST copy of the encryption key in a safe place Figure 7 Encryption Key IMPORTANT This key is unique and can only be chosen once and cannot be changed afterwards Treat this key with great care
20. em State Server Professional A user can backup and restore file data System State MS Exchange and MS SQL Server as well as creating a mapped network drive in the client Windows XP all editions 32bit 64 bit Windows Vista all editions 32bit 64 bit Windows 7 all editions 32bit 64 bit Windows 8 all editions 32bit 64 bit Windows Server 2003 all editions 32bit 64 bit Windows Server 2008 all editions 32bit 64 bit BackupAgent X X X X lt x X X X X X Page 5 of 42 Windows Server 2008 R2 all editions 64 bit Windows Server 2012 all editions 64 bit Client 4 3 4 is officially compatible with Windows 7 and Windows 8 3 Features 3 1 Application plug ins The Online Backup Client makes it very easy to backup Microsoft Outlook Outlook Express Favorites and Windows System State containing e g Windows Registry Active Directory System and Boot Files 3 2 Scheduled backup IF General E Data T Schedule Filter 3f Advanced O 6 e B Number of files 0 Folders MZ Desktop OB Bas Paardekooper Backi ij Computer ES Control Panel Libraries 2 Videos 2 Ds ICOFormat 1 6f9 win O amp Favorites 2 OJ O Microsoft Outlook O system State Name Size Oo amp Local Disk C lt 3 DVD Drive D E BD ROM Drive E O GA data delft backupagent l oO bas paardekooper delft b Figure 1 Data selection options You c
21. ffective lf the client is closed the AA computer will not shutdown to prevent unexpected ee O Online backup Offline backup local backup shutdowns In case a shutdown is desired even if the client is not running you can add the following post script in the Figure 24 General view backup task Shutdown s t 600 Backup Type By default the Online Backup Client makes backups online to an external Backup Server over the Internet It is also possible to make a local backup e g to a removable hard disk This results in a self extractable ZIP file which can be shipped to your Online Backup Provider The Online Backup Provider can include the data in your backup account By selecting the Offline backup local backup radio button a default local backup directory is displayed in the Location textbox It is possible to change this location by browsing to an additional directory When you enable Compression the result will be put in a zip archive This can take a while to complete If you leave this option disabled compression on the individual files will still be applied An offline backup will always be a full backup 8 3 2 Data tab The Data tab allows you to select data to backup within the task You can easily navigate through your system O on T wok nm sorsan BAS Loca Desk c S BOROM Drive E OD Drive 1 1 0001 12 00 00 AN 1 H0 aibe replica r 0 3 25 2009 2 25 41 PM with the Windows Explore
22. files the details windows will show the progress of the deletion It can take some time to delete all files 9 5 Monitor restore process The restore process can be monitored by clicking on Details on the bottom of the application during the process of a restore Progress information File progress Total progress Files Restored Files Skipped Bytes Restored MB Bytes Skipped MB Bytes Received MB Download speed Remaining time Elapsed time Compression Size downloaded Total size of restore Figure 35 Restoring Data The progress of the restore of the indicated file The total progress of the restore The number of files that have been restored The number of files that have been skipped The amount of restored files in Megabytes The amount of skipped files in Megabytes The amount of received files in Megabytes The average download speed The estimated time remaining The elapsed time The average compression rate of the backed up data The size of the downloaded data The total size of the selected data On ina Darl UN C AAt Icar N N ANID unlilme bBbacku P GI lent User IVIanUal 10 Reports and Logs 10 1 Reports The Reports view shows a history of reports You can view the status of past backups and restores Details of a report can be viewed by selecting the report and clicking on View or by double clicking the report This report will also be sent to
23. ing preferred shortcuts e Version 4 0 1 0 If the Net framework 4 0 is not yet installed on your Installing Please wait while Setup installs Online Backup Client on your computer computer you can retrieve this freely from the Microsoft Extracting files d O W n O a d S i t e C Program Files Online Backup Client Profiles xml When the completion screen shows the Online Backup Client is successfully installed on your computer Version 4 0 1 0 Figure 4 Installing the client BackupAgent Page 7 of 42 4 2 Registration Wizard When the Online Backup Client is started for the first Thank you for using Online Backup Client time it will start with the Registration Wizard The Registration Wizard guides you to fill in the account a a This wizard will help you information and encryption key With the encryption key Setup your account information Setup your encryption key your data will be encrypted and decrypted Please click on Next to continue or Cancel to close the registration wizard First you need to fill in the username and password that Account information you have created or obtained from your Online Backup Online Backup Client provides an account with a user name and password Provider er name and password contact Online Backup Client Figure 6 User account Note This screen also displays the computer name which will be register
24. kup task is completed Note The options for Exchange are explained in paragraph 15 2 8 4 Monitor backup progress The backup process can be monitored by clicking on Details on the bottom of the application The Details bar is only shown during a backup process 8 4 1 Details screen Progress bars Figure 29 Details during a backup o File progress The progress of the backup of the indicated file o Total progress The progress of the total backup task Details table shown on click Details gt gt o Full Full backed up files o Patch Patched backed up files incremental backup patch over last backup o NoNeed Unchanged files unchanged compared to last backup o Skipped Skipped files details in the logs o Done The total amount of processed data o Total The total amount of selected data O Done Other information o Avg upl speed O Remaining time o Elapsed time O Compression o Size uploaded O Total size The percentage of processed data The average upload speed The estimated remaining time The elapsed time The average compression rate of the backed up data The size of the uploaded data The total size of the selected data 9 Restore 9 1 View stored data Your remotely stored data can be accessed by clicking Restore in the Navigation Panel The Restore view allows you to restore this remote data to your computer The Windows Explorer like
25. ne Backup Client is set to a path with enough available temporary disk space since folder level backup can require a comprehensive amount 15 4 1 Backup Requirements Additional requirements o MS Exchange 2003 Service pack 2 must be installed o Windows 2003 must be installed o Hot fix KB908072 for Exchange 2003 must be installed http support backupagent com index php Knowledgebase Article View 82 0 error hotfix for microsoft exchange server 2003 kb908072 is not properly installed Security settings o The SystemMailbox user must not be hidden from the Exchange address list o The local and or domain administrator must have receive as and send as permission to the mail store s How to Un hide SystemMailbox user 1 Start the Active Directory management a ete lote application File Action View Window Help 2 O n the pa re nt node fo ra II use rs right cl ick a nd a Active Directory Users and Computers ba baga ocal 5 obje me Ea 39 Sawed Queries choose Find users eel SE Delegate Control 3 In the Find Users dialog type SystemMailbox a ETEN 1 je i H E Fo connect to Domain Controller reignSecur in the Name field and click Find BA onret arree M Operations Masters 4 Select the user and open its properties Figure 50 Find SystemMailbox 5 On the properties click on the Advanced tab Exchange 6 Make sure the Hide from
26. nization Exchange 13 Global Settings 3 Recipients 13 Servers G BACKUPAG SBB8XO 18 Queues E ip First Storage Group E Mailbox Store BACKUPAG SBB8x 3 Public Folder Store BACKUPAG 5 H Protocols E Connectors Figure 52 Select Exchange Mailbox Mailbox Store BACKUPAG 3 Logons LI Mailboxes 3 Full Text Indexing Store Permission Entry for Mailbox Store BACKUPAG SBB8X0 El Eg Object This permission is inherited from the parent object Name Administrator BAQA Administrator Apply onto This object and subcontainers Permissions o oO 3 2 Add remove self Read properties Write properties Delete tree List object Open mail send queue O O O O O O O Administer information store Create named properties in the informati C View information store status Receive As Send As M O O O O O O O O O O a Apply these permissior contain sions to objects ers within this container only Cancel Figure 53 Set Receive As and Send As options If the Exchange Server is a Domain Controller then the Domain Administrators must also have 15 5 Restore on folder level Once mailboxes are backed up on the Backup Server restoring is possible on any Exchange server You can browse for mailbox items in the Restore view To restore simply select one or more items and then click on Restor
27. ot match he hey Fat w Sadep failed of task Badap Data Encrypte Cannot update retention vaka for fies on server log to the provider An e mail will be send to the provider containing this log file Figure 39 Deleting Reports and logs BackupAgent Page 26 of 42 11 Options You can change program and process settings in the Options view which can be accessed through the Options button in the Navigation Panel The Options view contains the following tabs o General o Backup and Restore o Advanced o Exchange Server O SQL Server 11 1 General tab In the General tab you can set general options of the Online Backup Client Self explaining checkboxes can be used to configure the program settings Next to that you can set the language of the Online Backup Client You can also change your password of your backup account Note It might not be possible to change your password in the Online Backup client since your Online Backup Provider can disable this option 11 2 Backup and Restore tab In the Backup and Restore tab you can set options that are specific for backing up and restoring with the Online Backup Client Figure 40 Default restore directory Backup Start backup of missed task When this setting is enabled the missed tasks will automatically start the next time the service of the Online Backup Client is started Request confirmation when starting a missed task When this o
28. porary files are stored before they are transferred to the Backup Server Note Make sure there is enough disk space available to store the largest file to upload Note Make sure that this is an empty folder because this folder is cleared after the backup Connection Bandwidth usage This allows you to adjust the upload speed in percentage of the available bandwidth between the Online Backup Client and the Backup Server Online Backup Client User Manual 12 Support Clicking on Support in the Navigation panel will give contact details of your Online Backup Provider My Usage 7 35 MB 0 Figure 42 Support contact information 13 About Clicking on About in the Navigation panel will give details on the version of the software and the license of the software 2003 2010 GackupAgent BV AF rights ved bas pserdekooper 10 GB Y Online My Usage 7 35 MB 0 Figure 43 About Screen BackupAgent Page 30 of 42 14 Windows System State 14 1 System State backup When creating or editing a backup task you have the option to select and include System State as part of your backup data Below the Data tab you will see a box for System State you can enable After enabling System State you will see an overview of the sections of System State that will be included in the backup Figure 44 System State backup Note Make sure to disable Volume Shadow Copy
29. ption is enabled you get a pop up box where you can choose to start the missed backup task s Compression Settings You can add file extensions that should never be compressed during backup You can add multiple extensions separated with commas Minimum file size bytes Smaller files will not be compressed Maximum file size bytes Larger files will not be compressed 0 no maximum file size Data Retention The default setting is set to Automatically remove backup data with a value of 30 days You can change the value of days or you can set data retention to Never remove backup data The default setting will apply for every new task which is created henceforward Restoring The textbox contains the default restore location This is the folder where data is restored by default when you don t choose a specified folder 11 3 Advanced tab Advanced Backup and restore privileges This overrules access rights for administrators for backup purposes Add Backup Restore reports to windows logs Used to track errors in the backup or restore processes Enable the diagnostics Figure 41 The advanced tab Diagnostics is a logging system for error tracking Advanced Encryption type Encryption of the data can be encrypted with AES 128 bits or 256 bits encryption Where the AES 128 Bits encryption is faster AES 256 bits encryption is more secure Temporary folder You can select the folder where tem
30. puter or not 8 3 5 Filter The Filter tab offers the possibility to exclude files and folders from the backup set You can also choose to include hidden files by checking the checkbox Figure 27 Filter view Filter options o No file filtering default o Filter out files on file name extension Except specific files and folders o Filter out all files except with certain file name extension Exclude all but specific files o Filter out folders by path pattern e g Temp Cookies etc Note To specify a filter regular search expressions can be inserted o Filter document doc files doc o Filter files starting with hello hello o Filter a specific file ntuser dat 8 3 6 Advanced tab Enable Volume Shadow Copy When checked the task will backup files that are in use open files Pre Script A Pre Script is an advanced option to run certain operations before starting the backup task You can simply browse a command or batch file e g C scripts command bat which will be executed prior to the start of the backup task Continue if Pre Script fails When checked the backup will be performed even if the Figure 28 Advanced options view pre script did not run properly Post Script A Post Script is an advanced option to run certain operations after a backup task has run You can simply browse a command or batch file e g C scripts command bat which will be executed after the bac
31. r like tree at the left Data can Bimo I HOA Onine Badag HOL Peto be selected by checking the boxes in front of the files and E meara Oe e P papd folders Poe i De E E When a folder is selected for backup underlying files and fold tomatically included in the selection unless STNE olders are au A y Figure 25 Select backup data explicitly deselected Note If a folder is checked with a grey background only a subset of this folder is part of the backup set Note A light grey square in front of a file or folder means that it is not possible adopt that item in the backup set Map network drives You can map additional network drives by clicking on Map Drive A drive letter will be added to the data tree which can be selected for backup 8 3 3 Schedule You can set a schedule for the backup task in the Schedule tab A task can be scheduled by setting a start time and frequency By default the schedule is set to a daily backup at the time the task originally is created Figure 26 Set a schedule The following frequencies can be set o Once Task is performed once o Daily Task is performed daily o Weekly Task is performed one or multiple days a week o Monthly Task is performed once a month 8 3 4 Set Retention Retention allows you to set the number of days your backup data will be kept before it is removed Data will be removed after set number of days in the following situa
32. re is started you are asked for a destination folder of the database files Please note that this location will be the location where MS SQL Server will mount the restored database The default location that is used by MS SQL Server to store database files is C Program Files Microsoft SQL Server MSSQL Data The Online Backup Client will try and download the Restore to SOL server SERYEROS database that is to be restored and insert it into the local No only restore the files instance of MS SQL Server If a database with the same Use original database name be Use new database name BackupAgent_copy name already exists on the computer it will cl ru Ab ue overwritten You can choose to create a copy or to Figure 60 Select restore location overwrite the original database Caution NEVER overwrite a database that is in production 16 3 1 Restore requirements The Online Backup Client must be provided with correct permissions to perform the restore operation According to Microsoft the user that connects to the Server must have the sysadmin and dbcreator Server roles and db_owner DB role assigned to it More information http msdn microsoft com en us library ms187048 aspx A restore of the master database can only be performed when the Server is in single user mode SQL Server can be started in single user mode from the command line using the m command line option Program Files Microsoft SQ
33. selected baca data olderthan X o Multiple times a day Pick frequency and starting time of default scheduler task o Daily o Weekly o Monthly Figure 11 Set a schedule and retention There is also an option to turn retention on or off More information about retention can be found in paragraph 8 3 4 gt 6 h BackupAgent Page 10 of 42 Q O Now the backup task is fully configured When clicking on To setup amy areas you skipped cick Back otherwise cick Finish the Finish button the task will appear in the Online Backup Client You can also click the Advanced button to specify more options Figure 12 End of Backup Wizard 5 1 1 Advanced options The advanced options consist of two extra steps in the wizard to configure filters and backup location Filter The first view allows you to filter the data in the task YOU com have to add a filter and determine if the filter ignores the AREA files except files or allows only the files in the filter and ignores all other files only files Figure 13 Select a filter Local Backup The next view of Advanced will allow you to determine if lect the of backu the backup has to be performed online or locally offline Sa seca Backup type backup If you choose to backup locally you need to Online backup Offline backup local backup specify the destination location for the backup a loc
34. ssed Dismounted Stores may appear in the folder pane but cannot be backed up For Exchange Store level backups you can set advanced options in the Advanced tab of the backup task The following options can be set Exchange Advanced Options o Truncate the transaction logs after a full backup This means that the log files will be truncated in the Exchange database when a full backup of the Exchange Store is enforced Enforce Full Exchange store SQL Backup o Let BackupAgent decide This means that if more than 66 of the dataset changed compared with the already backed up data the client will enforce a full back up again o Always This means the Online Backup Client will always enforces a full backup o Never This means that there will never be a full back up again other than the first backup 15 2 1 Backup requirements o MS Exchange Server must be installed and running on the local machine in order to perform backups o The user that performs a backup must be assigned backup and restore privileges o Circular logging must be disabled Note The Online Backup Client performs full or incremental backups However since incremental backups require a continuous series of log files it is not possible to use third party software when the Online Backup Client is used to schedule backups of Exchange This also holds vice versa Third party software can cause data loss since some programs remove logs 15 3 Restore on mail s
35. tions o If an existing full backup is replaced by a new full backup Example A full backup takes place when data is backed up for the first time or when the difference in data is more than 66 If a new full backup is made the old full backup will be automatically removed after the set number of days o If the task is no longer active for that period of time Example If you set retention to 7 days and stop the OnlineBackupService or shut down your computer for that period of time the backup data will be automatically removed The retention time will only become active the second time you run the backup task o If the data is no longer located at the original location Example If you made a backup of certain folder and you remove rename or replace that folder on your computer the backup of the folder will be deleted after set number of days You can also choose to set the retention of the selected backup data to permanent 0 days in which case all backups of the data will be kept If you want to change the retention value of the current files on the storage and the current value is higher than what you want to set it to you need to change the retention via the alter retention option in the restore view see chapter 9 2 2 Remember that a retention value of zero days permanent counts as the highest value Note The retention value is changed for all files in the task no matter whether they still exist on the user s com
36. tore level Backups of mail stores are listed in the MS Exchange Server folder in the Restore view This folder holds sub folders for every Exchange Server that has been backed up The restore can be performed in the same way as a normal data restore Read chapter Restore for more details on restoring from the Restore view The complete restore procedure has been defined in a separate Whitepaper because this is a delegate task You can download it from our support site http support backupagent com index php Knowledgebase Article View 173 0 backupagent exchange server backup and restore best practice 15 4 Backup on folder level The folder level backup option is meant to backup separate mailboxes and its subfolders This option offers an alternative to a full backup of MS Exchange 2003 and enables you to perform small restores of parts of the mail stores Note Due to significant architectural difference between Exchange 2003 and Exchange 2007 there s no direct support for the Exchange 2007 folder level backup implemented in the Client in this release However it is now possible to perform the Exchange 2007 folder level backup from a remote computer if Exchange 2007 is installed onto a Windows 2003 Server 64 bit system For more information please follow this link http support backupagent com index php Knowledgebase Article View 61 0 exchange 2007 remote folder level backup requirements
37. view shows one or more computers because the data is related to the source computer When you open a computer node you will notice that all data kept the same structure as it was on your computer Figure 30 Restore 9 2 Restore data Data can be restored per file folder or drive Select files folders or drives you want to restore in the Restore view By clicking on the Restore button the Restore Options screen will pop up and allows you to select a version and a restore location Read paragraph 9 3 for more information 9 2 1 Import local backup Within the Restore view it is possible to import your local backups This allows you to restore data from e g a local hard disk to your computer This data can be created by yourself local backup or delivered by your Online Backup Provider for fast restoring purposes Select Import local backup in the Restore view and choose for archive if the data was compressed intoa ZIP L L file or choose folder if the data was uncompressed Figure 31 Select local backup file for besides the standard compression that takes place restore Keep in mind that you need to select the root folder of the folder structure you want to restore Once the local backup is loaded in the tree of the Restore view you can restore the data in the same way as your remote data Online Backup Client User Manual 9 2 2 Alter Retention Within the Restore vie
38. w Overall status When starting the Online Backup Client the program will show the Home view This view can also be accessed through the Navigation Panel On top of the Home view you can see the overall status of the backup service Wizards Right beneath the overall status you can start Wizards to help you with registration creation of backup tasks and restoration of data Task statuses At the bottom of the Home view the latest five backups are shown Next to the task names you can see the status and the date time they finished Below the table the next scheduled backup task is shown including the start date and time Status OK E Online Barkin Chen ts working ethout problema Figure 20 Overall Status Wizards de Registration Wizard ES Backup Wizard A Restore Wizard Figure 21 Supportive Wizards Backups Last run backup Date Status Finance 20 01 2011 Successfully completed My Documents 20 01 2011 Successfully completed O Sales 20 01 2011 Successfully completed O My Videos 20 01 2011 Successfully completed Obata 20 01 2011 Successfully completed Figure 22 Status of the last and next backup 8 Backup 8 1 Manage backup tasks By clicking on Backup in the Navigation Panel you can manage your backup tasks By selecting a task in the task list you can examine its specifications You can manually run edit or delete the task It is also possible to create new tasks
39. w it is also possible to alter the retention per file per folder or per computer for data on the storage Note that altering retention will count for all subfolders files and versions within those folders 9 3 Restore Options 9 3 1 Version The client can store multiple versions of files This gives you the opportunity to choose which of these versions you want to restore Latest version To restore the latest version keep the version setting unchanged This means that the Latest version radio button is selected Restore at date It is possible to restore a file or folder at a selected date in history Select the Older versions radio button Now you can select a date in history The latest backed up versions of the selected files or folder before that date will be restored if that backup version exists Restore specific version A specific version of a stored file can be selected To do so select the Specific version radio button The available versions of the file will be displayed in the dropdown box Simply select the favored version This option only works for individual files and not for folders Figure 33 All file versions gt oa D N N C D N BackupAgent Page 9 3 2 Location The location is where the files will be restored Default location The Default location is predefined The default location can be changed in the Options view see paragraph 11 7
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