Plantronics cs50/60-UsB - Pacific Business Systems
Contents
1. NOTE Once installed we recommend that you set PerSono Suite to launch whenever the Initiate a call from headset if Press Call Control button once to turn on radio link Windows operating system starts radio link is off green light on then press again This will cause the MOC window to base is NOT flashing come to the foreground and dialtone is heard place call from MOC Initiate a call from MOC Place call from MOC headset is activated automatically System Tray icons CS50 60 USB includes Intelligent Application Management logic that helps when a After installing and running the software one of the four system tray icons will appear PerSono Suite supported softphone and MOC are used on the same computer in the tray bar at the bottom of your screen showing status of headset communication with PerSono Suite e No headset detected O Headset detected no radio link to base e Headset detected and radio link to base active e Headset detected and radio link to base is locked on CONFIGURATION AND STATUS e Right click on the headset system tray icon and choose Options This will bring up the PerSono Suite Basic Options and Current Status Screens Refer to online application help for explanation details on the PerSono Suite software ADJUSTING FIT 09000000000000000000000000000000000000000000000000000000000000000000009 Retaining Ring Snap speaker into retaining ring of desired wearing option headband or e2. be co located or operating in conjunction with any other antenna or transmitter End users and installers must be provided with installation instructions and transmitter operating conditions for satisfying RF exposure compliance EXPOSURE TO RF RADIATION The internal wireless radio operates within the guidelines found in radio safety standards and recommendations which reflect the consensus of the scientific community Independent studies have shown that the internal wireless radio is safe for use by consumers Visit www plantronics com for more information INDUSTRY CANADA NOTICE Radio Equipment Operation of this device is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any Interference including interference that may cause undesired operation of the device This product meets the applicable Industry Canada technical specifications of the RSS 213 Issue 2 The Ringer Equivalence Number is an indication of the maximum number of devices allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of all RENs of all of the devices does not exceed five PLANTRONICS SOUND INNOVATION Plantronics Inc 345 Encinal Street Santa Cruz CA 95060 USA Tel 800 544 4660 www plantronics com 2005 2006 Plantronics Inc All rights reserved Plantr
3. state to state or province to province Please contact your dealer or our service center for the full details of our limited warranty including items not covered by this limited warranty REGULATORY NOTICES FCC REQUIREMENTS PART 15 This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the radio or television off and on the user is encouraged to try to correct interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on another
4. that it is the model supplied by Plantronics TROUBLESHOOTING FOR CS50 USB 0000000090009000000000000000090000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000 Problem My headset does not work with the base unit My headset does not work with my softphone cannot hear caller Callers cannot hear me Solution Headset may be out of range of the base Move closer to base unit until the headset is within range Range varies with office environment Headset battery needs to be charged See page 7 If you are using a laptop that regularly goes into standby or hibernation the optional AC power supply is provided to ensure the headset can be continuously charged Listening volume is too low Press the volume up button on the headset See page 12 You may have to re subscribe your headset with the base See page 18 Check compatibility list on www plantronics com SoftphoneCompatibility to ensure your softphone is compatible for remote answer and disconnect Headset battery needs to be charged If you are using a laptop that regularly goes into standby or hibernation the AC power supply is available to ensure the headset can be continuously charged CS50 USB may not be set as the default audio device in your softphone application Check that all cords are connected correctly Check that the base has power green indicator
5. 00000000000009000000000000000000000000000009009 __ Ringer Switch On up position er eed Off down position Stand Pegs USB Connector Front Charge Indicator Light red M Status Indicator Light green Charge Contacts d Headset Docking Cradle Back and side Subscription Button Access Hole paperclip required zl dd ur Headset Front Listening Volume Mute Flash Smart Button Call Control Button Talk Indicator Light Rear Speaker be Battery Cover Microphone SETUP CHARGING 000000000000000000000000000000000000000009000000000000000000000000000009 6 900000009000000000000009000000900000900000000900000000900000000000009000009 1 hour minimum charge to continue setup 3 hours full charge To install base unit first thread the USB cable through the bottom of the base so it rests in notch Then attach the stand by inserting the stand pegs into the holds on the underside of the base unit 1 Slide headset into charging cradle 2 Gently press down on the headset to ensure that headset is in correct position Red charge indicator light on base will illuminate while charging and will go completely off when fully charged AC Charging Only When your computer is powered off the CS50 USB will not charge and the headset standby time will decrease Using the optional AC adapter will ensure your headset remains charged USB Charging Only When you
6. TANCE 090000000000000000000000000000000000000000000000000000000090000000000009 Visit our Web site at www plantronics com support for technical support including frequently asked questions compatibility and accessibility information The Plantronics Technical Assistance Center TAC is also ready to assist you in the U S at 866 363 BLUE 2583 and in Canada at 800 540 8363 WARRANTY AND SERVICE LIMITED WARRANTY for Plantronics Non commercial Products Purchased in the United States and Canada e This warranty covers defects in materials and workmanship of Non commercial Products manufactured sold or certified by Plantronics which were purchased and used in the United States and Canada e This warranty lasts for one year from the date of purchase of the Products e This warranty extends to you only if you are the end user with the original purchase receipt We will at our option repair or replace the Products that do not conform to the warranty We may use functionally equivalent reconditioned refurbished remanufactured pre owned or new Products or parts e To obtain service contact Plantronics in the United States at 866 363 BLUE 2583 and in Canada at 800 540 8363 If you need additional information please contact our service centers at the numbers provided THIS IS PLANTRONICS COMPLETE WARRANTY FOR THE PRODUCTS This warranty gives you specific legal rights and you may also have other rights which vary from
7. arloop 1 Adjust headband to fit 2 Rotate headset in retaining ring until microphone is pointing toward your chin MAKING ANSWERING ENDING CALLS 00000090000000000000000000000000000000090000000000000000000000000000099 To make a call Press the call control button on the headset The status indicator lights on both the base and the headset should go on indicating a successful link Dial using softphone To answer a call Press the call control button on the headset to answer a call When the ringer switch on the side of the base is on in the up position the base will ring with an incoming call So you can receive notification of a call even when not wearing the headset The feature is disabled when the ringer switch is in the down position To end a call Press the call control button on the headset To switch between calls Some softphones support a feature known as flash This allows you to place the current call on or off hold or to toggle between calls To do so rock the headset volume control either way for more than 2 seconds See diagram under Adjusting Volume Initiating Flash on page 12 When using PerSono Suite the radio link between the headset and the base will only be active during a call This is the default setting intended to preserve the battery life of the headset However you may wish to have the radio link active when not on a call so you can listen to other audio sources such as str
8. circuit 4 Consult the dealer or an experienced radio TV technician for help NOTE Modifications not expressly approved by Plantronics Inc could void the user s authority to operate the equipment FCC REGISTRATION INFORMATION Part 68 This equipment complies with Part 68 of the FCC rules and the requirements adopted by ACTA On the exterior of this equipment is a label that contains a product identifier in the format US AAAEQ TXXXX If requested this information must be provided to your telephone company A plug and ned used to connect this equipment to EM wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible jack that is also compliant See installation instructions for details The REN is useful to determine the quantity of devices you may connect to your telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed five 5 0 To be certain of the number of devices you may connect to your line as determined by the REN contact your local telephone company For product approved after July 23 2001 the REN for this product is part of the product identifier that has the format US AAAEQ TXXXX The digite represented by are the REN withou
9. e built in to CS50 60 USB and do not require PerSono Suite software to be installed to work with MOC Check the PerSono Suite compatibility list at www plantronics com SoftphoneCompatibility for the most current information on softphone compatibility If your softphone is not currently supported by PerSono Suite please refer to page 11 FOE Action deseription Ring Detect Answer incoming e If ringer switch in base is on base will ring once to MOC call while headset is in base indicate incoming call Lift headset and press headset 1 With the CD inserted go to the PerSono Suite main screen and click on Install the Alena arn GERE PerSono Suite Software Ring Detect Answer incoming Headset indicates incoming call from MOC press 2 Your softphone may require you to choose which audio device you wish to use Please MOC call if headset is not in base headset Call Control button to answer refer to softphone documentation for details End a call Press headset Call Control button to end call or insert NOTE Once the CS50 USB is installed it becomes the default audio device in your computer lisse inio beee You can set preferences manually in the Windows operating system through the Sounds and Audio Devices option the control panel under the Audio tab Initiate a call from headset if Press Call Control button headset is activated and radio link is on green light on dialtone is heard place call from MOC base is flashing
10. eaming audio on your PC You can open the radio link at any time by pressing the call control button on the headset NOTE Locking the radio link on for extended periods of time will significantly reduce the standby and talk time of the headset For Softphones Not Compatible with PerSono Suite Check the PerSono Suite compatibility list at www plantronics com SoftphoneCompatibility for the most current information on softphone compatibility If your softphone is not currently supported by PerSono Suite remote detection and answer end via the headset does not function Pressing the call control button on the headset will only open and close the radio link providing audio you must answer the call from the softphone ADJUSTING VOLUME INITIATING FLASH 090000000000000000000000000000000000000009000000000000000000000000000009 Rock the headset volume control back and forth to adjust listening volume To adjust the listen or speak volume of the softphone please refer to the softphone user documentation To adjust the listen or speak volume of the audio device on the computer use the Sound and Audio Devices section on the control panel in Windows To initiate the Flash function see page 11 To switch between calls rock the volume control to either side for more than 2 seconds MUTING A CALL INITIATING SMART BUTTON To mute headset briefly press the listening volume mute button stra
11. es e PLANTRONICS SOUND INNOVATION e e gt USER GUIDE PLANTRONICS CS50 60 USB WIRELESS HEADSET SYSTEM TABLE OF CONTENTS PACKAGE CONTENTS 90000000000000009000000000000000000000000000000000000000000900000090000099 9000090000090000000000900000000000090000000000000000000000000000000900009990 Headset and Wearing Options Package Contents 3 Features 4 Setup 6 Charging 7 Positioning i Installing PerSono Suite Software 8 Configuration and Status a Adjusting Fit 10 Making Answering Ending Calls 11 Earloops Adjusting Volume Initiating Flash 12 Muting a Call Initiating Smart Button 12 Base Traveling with CS50 USB 13 Headset Controls 14 Base Indicator Lights 15 Troubleshooting for CS50 USB 15 Subscription 18 AC Charger System Reset 18 Battery Replacement 19 Technical Assistance 20 Warranty 20 Regulatory Notices 20 Please refer to the separate Safety Instructions booklet for important product safety information prior to installation or use Software PerSono Suite REGISTER YOUR PRODUCT ONLINE Software CD Visit www plantronics com productregistration to register your CS50 USB product online so we can provide you with the best possible service and technical support FEATURES 0090000900900090900000000000000000009000000000090000000000000000000000000090000000000000000000000000000000000009000000
12. ight in Press again to unmute You will hear 3 rapid beeps every 15 seconds to indicate mute is on To initiate the smart button press and hold the listening volume mute button for more than 2 seconds TRAVELING WITH CS50 USB 6 90000000900000000000000000000000000900000090000000009000000000000009000009 Gently push side to side to disassemble To conserve headset power and to comply To turn headset back on press the call with air travel regulations you should control button The talk indicator light turn off the headset by simultaneously will quickly flash green pressing both the call control button and listening volume mute button for 5 seconds When the green talk indicator light on headset blinks release both buttons NOTE Once turned off a single press on any button will turn the headset back on Beware that if not stowed properly the CS50 USB headset may inadvertently turn back on HEADSET CONTROLS 090000000000000000000000000900000000000000000000000000000000000000000009 Key Feature Listening volume Smart Button Mute Flash Making answering ending calls Low battery warning 5 minutes of talk time remaining Out of range warning when on an active call Incoming call notification Action Tone Rock back Ascending descending and forth tones 2 tones at limit Press straight in and hold for more than 2 seconds Short key press straight in 3 tones eve
13. light and the headset battery is fully charged Headset may be out of range of the base Move closer to base unit until the headset is within range Range varies with office environment Adjust the listen volume on the headset see page 12 softphone and PC audio control Ensure the headset speaker is positioned snugly over your ear Incorrect softphone model selected Be sure you have selected the correct softphone model through the software You may need to resubscribe the headset See page 18 Headset is muted Press the mute button on headset to unmute the microphone See page 12 Headset microphone boom aligned incorrectly Align the headset boom with your mouth Speak volume is too low Increase the speak volume on your softphone until you can be heard by callers If the volume is still too low increase the microphone level on your computer Headset battery needs to be charged See page 7 Problem Sound in headset is distorted can hear echo in headset I can hear too much background conversation or noise hear static that does not allow me to communicate People talk to can hear a buzz in the background The other headset was using to listen to music does not work any more My headset stops responding to button presses Battery talk time performance is significantly degraded even after a full charge Headset is uncomfortable when worn in over the ear mode hear beep
14. minutes the headset will return to the un subscribed state Try the re subscription process again or call Technical Support To recover from some fault conditions refer to Troubleshooting page you may need to perform a system reset 1 Press both the call control button and the listening volume mute button for 5 seconds When the talk indicator light blinks release both buttons N Press the call control button again The talk indicator light will again blink briefly to indicate the headset is back to normal operation 3 Disconnect the USB charger first then the AC charger if used from the AC charging jack for 5 seconds 4 Reconnect the USB charger first then the AC charger if used The system reset operation is complete BATTERY REPLACEMENT 000000000000000000000000000000000000000000000000000000000000000000000999 The custom battery inside the headset should last 2 3 years When talk time decreases significantly you should replace the battery Call Plantronics at 800 544 4660 ext 5538 to order one Once you receive it follow directions below to replace Pinch both sides of the battery cover and lift Slide the battery out and gently separate to remove at the connection DO NOT pull the battery out by the wires Reconnect and install the new battery Pinch both sides of the battery cover and replace After replacing the battery remember to allow 3 hours to fully charge TECHNICAL ASSIS
15. nging earloop sizes Experiment to find the best fit or use the over the head band supplied One beep every 10 seconds is caused by a low battery warning Recharge battery by returning headset to the base charging cradle for one to three hours until charge light stays lit or quits blinking Two beeps is an out of range warning Move closer to the base Three beeps every 15 seconds indicate your mute is on Press the mute button once to turn mute off SUBSCRIPTION 000000009000090090000009000000000009000000000000000000000090000000000000999 The headset and base unit are supplied subscribed to each other However if you wish to use a replacement headset with the base unit then the units must be re subscribed as follows 5 sec Return the headset to the charging cradle 1 Use a paperclip to press and hold the subscription button through the access hole on the base unit for a minimum of 5 seconds The status indicator light will then flash Press and hold the headset mute switch for a minimum of 5 seconds The headset indicator light will then illuminate N SYSTEM RESET Successful re subscription is indicated when the status indicator is fully illuminated and the talk indicator light is off 3 Disconnect the USB charger first then the AC charger if used from the AC charging jack for 5 seconds 4 Reconnect the USB charger first then the AC charger if used If re subscription fails within 2
16. onics the logo design CS50 PerSono Suite and Sound Innovation are trademarks or registered trademarks of Plantronics Inc Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries All other trademarks are the property of their respective owners Patents U S 5 210 791 6 735 453 D492 667 EM 69109 and Patents Pending 73467 01 07 09
17. r computer is powered on the CS50 USB will charge via the USB connection Connect USB connector to a free USB port on your computer A USB hub can be used but be sure it can supply sufficient power 250mA to charge the headset POSITIONING Alternatively the velcro strips included can be used to attach the base unit to a PC monitor 000000000000 0000000000000000000000000000000000000000000000000000000000 However if that causes noise or interference problems see Positioning on page 7 The minimum recommended separation distance is shown above IMPORTANT Incorrect positioning can cause noise and interference INSTALLING PERSONO SUITE SOFTWARE 0000000000090000000009000000000000000000000000000000000000000000000000900000000000000000000000000000000000000000000000090000000000000000000000000000000000009009 Plantronics PerSono Suite software provides the link between your CS50 USB headset and Using CS50 60 USB with Microsoft compatible softphone applications on your computer PerSono Suite software provides the ability to remotely detect and answer end call from your softphone application via the Office Communicator headset call control button In addition to the softphones and features supported via PerSono Suite CS50 60 USB In addition PerSono Suite provides some basic configuration and status information about models support the following features for Microsoft Office Communicator MOC Note the system MOC features ar
18. ry 15 seconds Rock in one direction for more than 2 seconds Short key press Mid tone Return headset to charging cradle 1 tone every 10 seconds Move closer 2 tones just before range to base limit 3 tones beyond range limit and active call will be suspended 1 tone will sound when returning within range call will be re established if within 15 minutes Press call control 3 repetitive tones button to answer call selon Charging Fully charged Muted Headset not in base Headset link active Headset link inactive Problem I plugged everything in but the indicator lights won t come on BASE INDICATOR LIGHTS 6 900000000000000000000000000090000000000009000000000900000000000009000009 Status Indicator Light green Charge Indicator Light red Light Red light illuminates brightly Red light goes off Green light flashes quickly Red light illuminates softly Green light flashes slowly Solid green light TROUBLESHOOTING FOR CS50 USB Solution e Check that the USB cable is connected to a powered computer e Check that the computer is turned on and not in standby or hibernation mode If using a USB hub check that the AC power supply is correctly connected and that the hub can supply 250mA to charge the headset If using the AC charger check that the AC charger jack is connected to the base unit that the AC charger is securely connected to a working wall outlet and
19. s in the headset Solution Lower the listen volume on your softphone until the distortion disappears f the distortion is still present lower the listen volume control on the computer Adjust volume on headset See page 12 Speak volume is too high Lower the speak volume on your softphone until the noise disappears If the noise is still present lower the microphone volume control on the computer Link to headset is lost Try to reestablish a link by pressing the call control button Unplug the USB charger first then unplug the AC charger if used from the base for 5 seconds Plug the USB charger back in first then AC adapter if used to power back up Reset the whole system as described on page 18 Move the CS50 USB base further away from your phone AC charger is plugged into a power strip Plug the AC charger into the wall directly The CS50 USB will set itself as the default audio device in Windows Use the Audio settings in Windows under Sounds and Audio Devices to change the device used for audio Headset may require reset See page 18 Headset battery needs to be charged See page 7 f you are using a laptop that regularly goes into standby or hibernation the optional AC power supply is provided to ensure the headset can be continuously charged Battery is going bad replace the battery with a new battery pack Call Plantronics at 1 800 544 4660 ext 5538 See page 19 Try cha
20. t the decimal point For example 03 represents a REN of 0 3 For earlier producers the REN is separately shown on the label If this telephone equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the proper functioning of your equipment If they do you will be notified in advance in order for you to make necessary modifications to maintain uninterrupted service If trouble is experienced with this unit for repair or warranty information please contact customer service at 800 544 4660 If the equipment is causing harm to the network the telephone company may request that you disconnect the equipment until the problem is resolved DO NOT DISASSEMBLE THIS EQUIPMENT It does not contain any user serviceable components We recommend the installation of an AC surge arrester in the AC outlet to which this equipment is connected Telephone companies report that electrical surges typically lighting transients are very destructive to customer terminal equipment connected to AC power sources The antenna used for this transmitter must not
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