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Audio Visual Equipment and Supplies #01121914 - Tips

1. ee Te we SE Sa ieee ae I SFE INGI EAO O A AE Fay Sa h F 9 a R g Si ry Ai 4 ey p k E A j 2 4 y AA j Epel 3 a a E 7 Le a oe J ae Between Van gew S NTL Coe oan TTON and List Vendor or Company Name THE INTERLOCAL PURCHASING SYSTEM TIPS For Audio Visual Equipment and Supplies 01121914 j Ae SS ML Cf MS ee A y aain iE KERTAS tlt E E L PEM ST et i ERESI Eaa as W iio ete iy oS ee rad be The contract shall include the contract the terms and conditions special terms and conditions any agreed upon amendments as well as all of the sections of the solicitation and the awarded vendor s proposal Once signed if the awarded vendor s proposal varies or is unclear in any way from the TIPS contract TIPS at its sole discretion will decide which provision will prevail Other documents to be included are the awarded vendor s proposals task orders purchase orders and any adjustments which have been issued The following pages will constitute the contract between the successful vendors s and TIPS Bidders shall state in a separate writing and include with their proposal response any required exceptions or deviations from these terms conditions and specifications If agreed to by TIPS they will be incorporated into the final contract NOTE The award of this contract to vendor is made following all requirements to meet the Competitively Bid Procurement Laws The Vendor Contract Contract made
2. Service for more details The third option is a combination of both EE amp EW ViewCare Program options are subject to the terms and conditions which are set forth below under their respective headings Subject to product eligibility ViewCare Programs may be combined and more than one ViewCare Program option may be purchased for each product The ViewCare Program is only available for the original purchaser of a new ViewSonic product in the United States or Canada and is not available for used second hand or refurbished products 1 Extended Warranty Service is an additional period of time and or extension to ViewSonic s Standard Limited Warranty that may be provided with each ViewSonic product Not all ViewSonic products are eligible for Extended Warranty Service Please see the Service Options and Availability chart to determine whether your product is eligible for this service If you have purchased the Extended Warranty Service and it is determined by ViewSonic Customer Support that your original product requires replacement the remaining balance of time under the Extended Warranty Service will also cover the replacement product s provided that the replacement is furnished by ViewSonic The warranty period including any extended warranty period thereof is calculated from the date of your original product purchase Please note that neither ViewSonic s Standard Limited Warranty nor any Extended Warranty Service is automatic
3. Central Texas San Antonio Houston and South Texas Portland OR PA NJ surroundings PA WV Ohio Surroundings Ohio Pennsylvania West Virginia Ellisville MS Ellisville MS Ellisville MS TN amp surroundings TN amp surroundings TN GA AL amp surroundings TN VA FL TN amp VA TN amp surroundings North Texas East Texas Central Texas West Texas Panhandle and Central Texas North Texas and Central Texas Rio Grande Valley South Texas and San Antonio Statewide with offices in D FW Austin and Houston El Paso West Texas Panhandle North Texas and Central Texas San Antonio Austin South Texas North Texas Central Texas San Roles amp Responsibilities Reseller of ViewSonic products Reseller of ViewSonic products Reseller of ViewSonic products Reseller of ViewSonic products Reseller of ViewSonic products Reseller of ViewSonic Products Pathway is a statewide AV cabling and network company that provides sales and service for ViewSonic Digital signage video and secutiry specialist M amp A is a state wide organization that sells ViewSonic coordinates support and service for ViewSonic Network specialist Reseller of ViewSonic Products Reseller of ViewSonic Products Reseller of ViewSonic Products Reseller of ViewSonic Products Howard Computers sells ViewSonic statewide with local reps in major cities Coordinates service and support for ViewSonic Howard Computers sel
4. Ellisville MS VA MD DC PA NJ surroundings VA MD DC PA NJ NY Sorroundings Ellisville MS Michigan California Michigan amp surroundings Michigan amp surroundings Michigan amp surroundings Ellisville MS Ellisville MS Ellisville MS Ellisville MS Ellisville MS Ellisville MS Ellisville MS Ellisville MS NJ NY NJ NY CT CA IL PA NJ surroundings all of NM Offices in Las Vegas Ellisville MS Ohio KY PA WV MI Ohio Roles amp Responsibilities Reseller of ViewSonic products Reseller of ViewSonic products Reseller of ViewSonic products Reseller of ViewSonic products Howard Computers sells ViewSonic statewide with local reps in major cities Coordinates service and support for ViewSonic Reseller of ViewSonic products Reseller of ViewSonic products Howard Computers sells ViewSonic statewide with local reps in major cities Coordinates service and support for ViewSonic Reseller of ViewSonic products Reseller of ViewSonic products Reseller of ViewSonic products Reseller of ViewSonic products Howard Computers sells ViewSonic statewide with local reps in major cities Coordinates service and support for ViewSonic Howard Computers sells ViewSonic statewide with local reps in major cities Coordinates service and support for ViewSonic Howard Computers sells ViewSonic statewide with local reps in major cities Coordinates service and support for ViewSonic Howard Computers sel
5. If a product cannot be shipped within that time the Vendor shall notify TIPS and the requesting entity as to why the product has not shipped and shall provide an estimated shipping date if applicable TIPS or the requesting entity may cancel the order if estimated shipping time is not acceptable Invoices The Vendor or vendor assigned dealer shall submit invoices to the TIPS participant Each invoice shall include the TIPS participant s purchase order number The shipment tracking number or pertinent information for verification of TIPS participant receipt shall be made available upon request The Vendor or vendor assigned dealer shall not invoice for partial shipments unless agreed to in writing in advance by TIPS and the TIPS participant Payments The TIPS participant will make payments directly to the Vendor or vendor assigned dealer at net 30 days after receiving invoice RFP Audio Visual Equipment and Supplies Due November 13 2014 at 3 00 p m The Interlocal Purchasing System TIPS Lead Agency Region VIII Education Service Center Page 10 of 21 Pricing The Vendor contracts to provide pricing to TIPS and its participating governmental entities that is the lowest pricing available to like cooperative purchasing customers and the pricing shall remain so throughout the duration of the contract The Vendor agrees to not sell to TIPS members at a price lower than can be obtained thru the TIPS contract The Vendor agrees to
6. Site preparation includes but is not limited to moving furniture installing wiring for networks or power and similar pre installation requirements Registered sex offender restrictions For work to be performed at schools awarded vendor agrees that no employee of a sub contractor who has been adjudicated to be a registered sex offender will perform work at any time when students are or reasonably expected to be present Awarded vendor agrees that a violation of this condition shall be considered a material breach and may result in the cancellation of the purchase order at the Member s discretion Awarded vendor must identify any additional costs associated with compliance of this term If no costs are specified compliance with this term will be provided at no additional charge Safety measures Awarded vendor shall take all reasonable precautions for the safety of employees on the worksite and shall erect and properly maintain all necessary safeguards for protection of workers and the public Awarded vendor shall post warning signs against all hazards created by the operation and work in progress Proper precautions shall be taken pursuant to state law and standard practices to protect workers general public and existing structures from injury or damage Smoking Persons working under contract shall adhere to local smoking policies Smoking will only be permitted in posted areas or off premises Invoices The awarded vendor shall submit i
7. ViewCare Extended Warranty Language Release Date October 13 2014 ViewSonic ViewCare Service Options Program Coverage for the U S A and Canada ViewCare Program Agreement ViewCare service options are offered for purchase on eligible products to all ViewSonic Corporation customers within the United States and Canada pursuant to the terms of this agreement Throughout this agreement ViewSonic refers to ViewSonic Corporation with corporate offices at 10 Pointe Dr Brea California 92821 You may contact us via telephone at 800 688 6688 The term you your and or Customer refers to the individual registered for ViewCare service Extended Warranty Service or Express Exchange Service or any combination thereof All of the foregoing programs are henceforth individually or collectively referred to as ViewCare Program The ViewCare Program is comprised of three service options the terms of which are set forth and explained in greater detail below The first option is ViewSonic s Extended Warranty Service which extends the lifetime of the Standard Limited Warranty The second option is ViewSonic s Express Exchange Service which in the event ViewSonic determines your product is defective under the applicable warranty allows you to receive a refurbished replacement within two 2 business days instead of having to wait for repairs or replacement Certain restrictions apply Please see Express Exchange
8. Zuckerman Ania Kaminska Brian Godlesky Harold Dalton Joe Boglino Melissa Ward Kris Basilio Sekhar Mylavarapu Melissa Ward Melissa Ward Melissa Ward Melissa Ward Melissa Ward Kris Basilio Kevin Greenwood Dion Hudgins Sales Team Curt Trainer Donna Shepard Contact Phone 601 425 3151 601 425 3151 972 436 6161 601 425 3151 1 602 235 0308 866 921 2858 510 353 4070 805 339 0305 707 789 0600 650 458 0600 619 497 6060 972 436 6161 800 444 9710 601 425 3151 301 670 0381 202 722 7981 717 273 3301 601 425 3151 601 425 3151 601 425 3151 601 425 3151 601 425 3151 301 670 0381 1 800 264 8851 317 288 3150 317 758 0307 812 634 1550 469 226 5325 Contact Email bids howardcomputers com bids howardcomputers com harolddalton verizon net bids howardcomputers com richard fly it1 com mevans betterdirect com david ntsca com anderson anacapamicro com zzuckerman gcmicro com ania worksters com bgodlesky bluetech com harolddalton verizon net jboglino countertrade com bids howardcomputers com kib daly com csekhar mvsconsulting com info techcentralsales com bids howardcomputers com bids howardcomputers com bids howardcomputers com bids howardcomputers com bids howardcomputers com kib daly com KGreenwood theamegroup com dion hudgins federalmerchants com sales nteg net ctrainer matrixintegration com dshepard macomp com Service Area El
9. acts on the part of the Vendor its officers employees agents subcontractors licensees invitees whether or not such claims are based in whole or in part upon the negligent acts or omissions of the TIPS member s officers employees or agents 2 Indemnity for Performance Contracts The Vendor agrees to indemnify and hold harmless and defend TIPS its member s officers and employees from and against all claims and suits for damages injuries to persons including death property damages losses and expenses including court costs and attorney s fees arising out of or resulting from Vendor s work under this contract including all such causes of action based upon common constitutional or statutory law or based in whole or in part upon allegations of negligent or intentional acts on the part of the Vendor its officers employees agents subcontractors licensees or invitees Vendor further agrees to indemnify and hold harmless and defend TIPS its member s officers and employees from and against all claims and suits for injuries including death to an officer employee agent subcontractor supplier or equipment lessee of the Vendor arising out of or resulting from Vendor s work under this contract whether or not such claims are based in whole or in part upon the negligent acts or omissions of the TIPS its member s officers employees or agents Attorney s Fees Texas Local Government Code 271 159 is expressly refer
10. address all issues of concern may result in contract cancellation Upon cancellation under this paragraph all goods materials work documents data and reports prepared by awarded vendor under this contract shall become the property of the Member on demand Member Purchasing Procedures Purchase orders are issued by participating member to the awarded vendor as follows Make PO payable to Awarded Vendor List TIPS Vendor Contract on PO Email PO as a pdf attachment to tipspo tips usa com Vendor will receive the PO from the TIPS PO System Vendor is required to follow the link in the email and open each PO to complete the return acknowledgement process to TIPS Form of Contract The form of contract for this solicitation shall be the Request for Proposal the awarded proposal s and best and final offer s and properly issued and reviewed purchase orders referencing the requirements of the Request for Proposals If a vendor submitting an offer requires TIPS and or Member to sign an additional agreement a copy of the proposed agreement must be included with the proposal RFP Audio Visual Equipment and Supplies Due November 13 2014 at 3 00 p m The Interlocal Purchasing System TIPS Lead Agency Region VIII Education Service Center Page 12 of 21 Vendor contract documents TIPS will review proposed vendor contract documents Vendor s contract document shall not become part of TIPS s contract with vendor unless and until
11. an authorized representative of TIPS reviews and approves it Licenses Awarded vendor shall maintain in current status all federal state and local licenses bonds and permits required for the operation of the business conducted by awarded vendor Awarded vendor shall remain fully informed of and in compliance with all ordinances and regulations pertaining to the lawful provision of services under the contract TIPS reserves the right to stop work and or cancel contract of any awarded vendor whose license s expire lapse are suspended or terminated Novation If awarded vendor sells or transfers all assets or the entire portion of the assets used to perform this contract a successor in interest must guarantee to perform all obligations under this contract TIPS reserves the right to accept or reject any new party A simple change of name agreement will not change the contractual obligations of awarded vendor Site Requirements when applicable to service or job Cleanup Awarded vendor shall clean up and remove all debris and rubbish resulting from their work as required or directed by Member Upon completion of work the premises shall be left in good repair and an orderly neat clean and unobstructed condition Preparation Awarded vendor shall not begin a project for which Member has not prepared the site unless awarded vendor does the preparation work at no cost or until Member includes the cost of site preparation in a purchase order
12. ctr Name Fosh Poice Title Region al ae Mar Title Tenet tony ama ger Email WALTER PEARSIN View Sonic COM Email 10S PRICE VEEN Soy Ie Com Phone HLA 57l 7760 Phone 310 908 3887 __ Fax ee ei eee Mobile N64 ss 7760 Mobile E 908 3657 Administrative Fee REPORTING TO TIPS You will receive a Monthly Report by Email to submit with a check for 2 on all sales that go through this contract Please list below who will be responsible for collecting and reporting these sales to TIPS Contact person odi Ch en 0 Email rl Kad iew SPNIC Cem Telephone 09 YY4 F178 WORDS FOR SEARCH ENGINE Please list words to be posted on your company s page on the TIPS website if you receive an award from this proposal Words may be product names manufacturers or other words that are associated with the category of award YOU MAY NOT LIST NON CATEGORY ITEMS Words to be included in the Search Engine for my Company Limit 500 words One Wu ay TA Co e ar short Keo long EN LITE S neo r Hep Ste N Aore Ve Mods le Te ad ies Re n a Te FX Cen tro Sy stem ANA A G AY JAILS NAIN V GF OBc HOMT DYT Dys la Port N N plav Z dunt Cet lin Moun ESA EPEAT Ene gu tor Eco pea ker Kig Dorta Nh le RFP Audio Visual Equipment and Supplies Due November 13 2014 at 3 00 p m The Interlocal Purchasing System TIPS Lead Agency Region VIII Education Service Center Page 19 of 21 ONEA SEA
13. e ViewSonic will not be responsible for any damage to loss of or consequential loss from the inability to use any programs data or other information stored on any media or any part of any Product serviced hereunder ViewSonic makes no representations or warranties whatsoever to keep confidential or secure any data stored on any media or any part of any Product serviced hereunder ViewSonic will not be responsible for and hereby disclaims any and all liability for damage or loss to software data Programs removable media consumables portable docking stations other than integrated docking bases which are covered under the Plan carrying cases or non ViewSonic branded products such as joysticks printers and or scanners that may occur as a result of repairs to and or by the replacement of any defective product In order to avoid any and such losses or damages please make a back up of any and or all data s and Programs before returning your product to ViewSonic for replacement and or repair s e Image burn in and or defective pixels sub pixels are not considered a manufacturer s defect For a complete review of the details regarding the industry standard methodology ViewSonic uses to determine defective pixels sub pixels please visit our on line Customer Support database at http www viewsonic com support VSC_DOC_783 v 1g Page 7 of 9 4 19 ViewCare Extended Warranty Language Release Date August 21 2014 TECHNICAL SUPPORT PROVISIONS O
14. for the marketing and promotion of this contract e Daily Order Confirmation All contract purchase orders will be faxed twice daily from TIPS to vendor The vendor must confirm receipt of orders to the member customer within 24 business hours e Vendor custom website for TIPS If Vendor is hosting a custom TIPS website updated pricing must be posted by 1 of each month e Back Ordered Products If product is not expected to ship within 3 business days customer is to be notified within 24 hours and appropriate action taken based on customer request Check one of the following responses to the General Terms and Special Terms and Conditions 9 We take no exceptions deviations to the general and special terms and conditions Note If none are listed below it is understood that no exceptions deviations are taken L We take the following exceptions deviations to the general and special terms and conditions All exceptions deviations must be clearly explained Reference the corresponding general or special terms and conditions that you are taking exceptions deviations to The proposer must clearly state if you are adding additional terms and conditions to the general or special terms and conditions Provide details on your exceptions deviations below Note Unacceptable exceptions shall remove your proposal from consideration for award TIPS shall be the sole judge on the acceptance of exceptions deviations and TIPS s decision shall b
15. otherwise clearly stated in writing at the time of purchase Unless training is a line item sold or packaged and must be purchased with product RFP Audio Visual Equipment and Supplies Due November 13 2014 at 3 00 p m The Interlocal Purchasing System TIPS Lead Agency Region VIII Education Service Center Page 9 of 21 Contracts All contracts and agreements between Vendors and TIPS Members shall strictly adhere to the statutes that are set forth in the Uniform Commercial Code as most recently revised Contracts for purchase will normally be put into effect by means of a purchase order s executed by authorized agents of the participating government entities Davis Bacon Act requirements will be met when Federal Funds are used for construction and or repair of buildings Tax exempt status A taxable item sold leased or rented to or stored used or consumed by any of the following governmental entities is exempted from the taxes imposed by this chapter 1 the United States 2 an unincorporated instrumentality of the United States 3 a corporation that is an agency or instrumentality of the United States and is wholly owned by the United States or by another corporation wholly owned by the United States 4 the State of Texas 5 a Texas county city special district or other political subdivision or 6 a state or a governmental unit of a state that borders Texas but only to the extent that the other state or governm
16. party mandatory mediation if requested by either party TIPS or its representatives reserves the right to inspect any project and audit the awarded vendors TIPS project files documentation and correspondence RFP Audio Visual Equipment and Supplies Due November 13 2014 at 3 00 p m The Interlocal Purchasing System TIPS Lead Agency Region VIII Education Service Center Page 15 of 21 a 3 e wy It is the intent of TIPS to contract with a reliable high performance vendo r to supply commodities to government and educational agencies It is the experience of TIPS that the following procedures provide TIPS the Vendor and the participating agency the necessary support to facilitate a mutually beneficial relationship The specific procedures will be negotiated with the successful vendor e Contracts All vendor purchase orders must be emailed to tipspo tips usa com Should an agency send an order direct to vendor it is the vendor s responsibility to forward the order to TIPS at the address email above within 24 business hours and confirm its receipt with TIPS e Promotion of Contract It is agreed that Vendor will encourage all eligible entities to purchase from the TIPS Program Encouraging entities to purchase directly from the Vendor and not through TIPS contract is not acceptable to the terms and conditions of this contract and will result in removal of Vendor from Program Vendor is expected to use marketing funds
17. 21 2014
18. August 21 2014 CANCELLATION TERMS All ViewCare Service Program options may be cancelled at any time for any reason Cancellation requests may be submitted via email to viewcare viewsonic com or in writing addressed to ViewSonic Corporation Customer Support Warranty Cancellation 10 Pointe Drive Brea CA 92821 Please attach a copy of your Enrollment Confirmation Letter which includes the product s serial number and Program details Unless otherwise specified by applicable law if the Program is cancelled within thirty 30 days after receipt of your Enrollment Confirmation Letter a full refund will be issued less the cost of any parts services that would not normally be covered under ViewSonic s Standard Limited Warranty and were provided during the first thirty 30 days If Customer cancels any ViewCare Service Program s after the initial thirty 30 days from the date of receipt of the Enrollment Confirmation Letter ViewSonic will refund a pro rata portion of the Program purchase price based on the time expired minus a cancellation charge of twenty five dollars 25 or ten percent 10 of the original purchase price whichever is less and minus the cost of any parts services actually provided prior to cancellation that would not normally be covered under ViewSonic s Standard Limited Warranty if one is still in effect In the event that your ViewSonic product was serviced by a technician not authorized by View
19. ER A VIEWSONIC VIEWCARE SERVICE PROGRAM NO VIEWCARE SERVICE PROGRAM IS INTENDED TO EXPAND OR ENLARGE THE TERMS AND CONDITIONS OF VIEWSONIC S STANDARD LIMITED WARRANTY APPLICABLE TO YOUR PARTICULAR PRODUCT ANY AND ALL EXCLUSIONS LISTED IN THE STANDARD LIMITED WARRANTY APPLY PLEASE CONSULT YOUR USERS GUIDE FOR FURTHER DETAILS REGARDING YOUR PRODUCT S STANDARD LIMITED WARRANTY IN ADDITION TO THE FOREGOING THE FOLLOWING LOSS OR DAMAGE IS NOT COVERED e Physical damage and or user abuse are not covered under any ViewCare Service Program and or are not considered a manufacturer s defect Additionally no ViewCare Service Program covers normal wear and tear due to usage and or cosmetic damage and or any other damage that does not affect functionality as well as damage resulting from the use of Your ViewSonic product in a manner for which it was not intended e Loss of or damage to the covered product due to mishandling improper packaging by you alteration accident electrical current fluctuations or failure to follow operating maintenance or environmental instructions prescribed in the covered product s User Manual In the event that ViewSonic determines in its sole discretion that the return product is damaged due to one or more of these excluded causes your credit card will be charged for the cost of the refurbished replacement product if one has been shipped and or provided to you via the Express Exchange Service option
20. HERE ARE NO WARRANTIES EXPRESS OR IMPLIED WHICH EXTEND BEYOND THE DESCRIPTION CONTAINED HEREIN INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE Exclusion of damages VIEWSONIC S LIABILITY IS LIMITED TO THE COST OF REPAIR OR REPLACEMENT OF THE PRODUCT VIEWSONIC SHALL NOT BE LIABLE FOR 1 DAMAGE TO OTHER PROPERTY CAUSED BY ANY DEFECTS IN THE PRODUCT 2 DAMAGES BASED UPON INCONVENIENCE LOSS OF USE OF THE PRODUCT LOSS OF TIME LOSS OF PROFITS LOSS OF BUSINESS OPPORTUNITY LOSS OF GOODWILL INTERFERENCE WITH BUSINESS RELATIONSHIPS OR OTHER COMMERCIAL LOSS EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES 3 ANY OTHER DAMAGES WHETHER INCIDENTAL CONSEQUENTIAL OR OTHERWISE 4 ANY CLAIM AGAINST THE CUSTOMER BY ANY OTHER PARTY Effect of local law This warranty gives you specific legal rights and you may also have other rights which vary from locality to locality Some localities do not allow limitations on implied warranties and or do not allow the exclusion of incidental or consequential damages so the above limitations and exclusions may not apply to you Sales outside the U S A and Canada For ViewSonic products sold outside the U S and Canada contact your ViewSonic dealer or your region for more warranty information and service for your country Look up our locations here http www viewsonic com us support warranties limited warranty Congratulations on the purchase of your n
21. Projector Lamps Please refer to What the warranty does not cover section How long the warranty is effective 1 ViewSonic LCD computer display products carry a three 3 year limited warranty for parts labor and LCD backlight In order to receive warranty service proof of purchase of the ViewSonic product is required To obtain warranty service please contact ViewSonic Customer Support 2 ViewSonic LCD desktop display products are warranted with our LCD Pixel Performance Guarantee Through this limited warranty you are guaranteed high quality screen performance with no more than a total of three 3 improperly operating pixels and no more than two 2 bright or two 2 dark pixels 3 ViewSonic projectors are warranted for three 3 years from the date of first consumer purchase for parts and labor and one 1 year limited lamp warranty Lamp warranty is subject to terms and conditions verification and approval Applies to manufacturer s installed lamp only All accessory lamps purchased separately are warranted for 90 days ViewSonic LCD TV display products are warranted for one 1 year for parts labor and LCD backlight ViewSonic PC products are warranted for one 1 year for parts and labor ViewSonic ViewPad products are warranted for one 1 year for limited parts and labor Learn More ViewSonic ePoster Products are warranted for one 1 year from the date of first consumer purchase for parts and labor ViewSoni
22. Sonic you must notify ViewSonic in writing and request a cancellation of your ViewCare Service Program Should you fail to notify ViewSonic in a timely manner ViewSonic shall not be obligated to return any monies in full or in part for the period lapsed in which ViewSonic was not notified in writing and or had no knowledge of your voided warranty ViewSonic may cancel this Program for fraud material misrepresentation or non payment by Customer or if required to do so by a regulatory authority Should ViewSonic cancel this Program the Customer will receive a written thirty 30 day s advance notice of cancellation and indicating any applicable refunds as mentioned above Additionally ViewSonic has no obligation to extend coverage of any Service Program beyond those dates indicated in your Enrollment Confirmation Letter CALIFORNIA RESIDENTS ViewSonic Corporation is the Obligor under this Program ViewSonic will be the Administrator and can be contacted at 10 Pointe Dr Brea California 92821 telephone 800 688 6688 California residents may also contact the California Bureau of Electronic and Appliance Repair BEAR to learn more about dispute resolutions BEAR can be contacted at 1 800 952 5210 or by mail to Department of Consumer Affairs 3485 Orange Grove Avenue North Highlands California 95660 or visit their website at www bear ca gov VSC_DOC_783 v 1g Page 9 of 9 4 19 ViewCare Extended Warranty Language Release Date August
23. TX 75006 Bahfed Corp Softmart Inc Link Computer Corporation All Lines Technology Howard Computers P O BOX 1590 LAUREL MS 39441 Howard Computers P O BOX 1590 LAUREL MS 39441 Howard Computers P O BOX 1590 LAUREL MS 39441 Catalyst Technology Group Usa Inc Chattanooga Business Machines infoSystems Shields Electronic Supply Inc Saratoga Technologies Inc Accordant Technology 3 C Technology 3200 W PLEASANT RUN ROAD STE 330 LANCASTER TX 78146 1087 Abacus Computer 6 DESTA DRIVE SUITE 1350 MIDLAND TX 79705 Advanced PC Products 2035 ROYALLN SUITE 203 DALLAS TX 75229 Aisys Consulting LLC 1217 E HACKBERRY AVE MCALLEN TX 78501 Austin Ribbon and Computer Supplies Inc 9211 WATERFORD CENTRE BLVD STE 202 AUSTIN TX 78758 Checkpoint Services 4120 RIO BRAVO STSUITE 215 EL PASO TX 79902 Intech Southwest 4778 RESEARCH DRIVE SAN ANTONIO TX 78240 M amp A Technology 2045 CHENAULT DRIVE CARROLLTON TX 75006 HUB Status N a ae a N in process M BL M Y N N y woman owned N Y service disabled veteran owned N 1 do amp BL M AS M WO F HI F WO F WO F HI F BL M POC John Waltz Mark Goodson Ellen Clark Jim Seals Norm Clark Don Nagle Harold Dalton Donna Shepard Ken Paul Sales Team Don Nagle Ralph DiFranco Melissa Ward Melissa Ward Melissa Ward Russell Cooper Lana Toomey Scott Davis David Shields Eric Pardue Tim Tyler Au
24. Visual Equipment and Supplies Due November 13 2014 at 3 00 p m The Interlocal Purchasing System TIPS Lead Agency Region VIII Education Service Center Page 20 of 21 Region 14 ESC Parkland Hospital Flatonia ISD ViewSonic References for Audio Visual Robb McClellan IT Director 325 675 8681 Richard Clickenbeard Technology Purchasing 214 590 0582 Nicole Ramirez Dir of Technology 361 865 2941 mceclellan esc14 net richard clinkenbeard phhs org nramirez flatonia txed net 11 10 2014 Limited Warranty ViewSonic s Industry leading Li mi ted Wa rra nty Desktop Monitor Pixel Policy ViewSonic Limited Warranty wy Click Here for the Current Production Models U S A and Canada Only Smart Display Limited Warranty What the warranty covers ViewSonic warrants its products to be free from defects in material and workmanship during the warranty period If a product proves to be defective in material or workmanship during the warranty period ViewSonic will at its sole option repair or replace the product with a similar product Replacement Product or parts may include remanufactured or refurbished parts or components The replacement unit will be covered by the balance of the time remaining on the customer s original limited warranty ViewSonic provides no warranty for any third party software whether included with the product or installed by the customer installation of any unauthorized hardware parts or components e g
25. ally extended from the date of replacement The date of expiration shown on your Enrollment Confirmation Letter will remain the same 2 Express Exchange Service is offered to all ViewSonic customers within the United States and Canada for purchase on eligible products pursuant to the terms set forth herein and in conjunction with a valid warranty In the event your product manifests a covered defect during the term of the Standard Limited Warranty ViewSonic will replace the defective product instead of you having to wait for diagnostics and repairs Please see the Service Options and Availability chart to determine whether your product is eligible for this service Express Exchange Service provides you with a comparable refurbished unit usually shipped within two 2 business days of the your phone call provided that the call is received by 12 00 p m Pacific Time Saturdays Sundays and major U S and Canadian Holidays are excluded from the 48 hour Service guarantee Delivery in certain areas may be delayed due to the shipper s practices and or customs clearance Delays beyond ViewSonic s control including but not limited to shipper s practices natural disasters and customs clearance delays are excluded from the Express Exchange Service guarantee The refurbished replacement unit will be covered for the balance of time remaining on your Standard Limited Warranty calculated from the date of original product purchase unless otherwise specif
26. and entered into by and between The Interlocal Purchasing System hereinafter referred to as TIPS respectfully a government cooperative purchasing program authorized by the Region VIII Education Service Center having its principal place of residence at 4845 North US Hwy 271 Pittsburg Texas 75686 This contract consists of the provisions set forth below including provisions of all Attachments referenced herein In the event of a conflict between the provisions set forth below and those contained in any Attachment the provisions set forth shall control n or eens TENREC RT aa ns FARIT ASEEN Oi e ps A AE le j n a rean GET e Eh A I Shae Ree e S E Sa th de o i 3 Aa farme e and og B Freight All deliveries shall be freight prepaid F O B destination and shall be included in all pricing offered unless otherwise clearly stated in writing Warranty Conditions All supplies equipment and services shall include manufacturer s minimum standard warranty unless otherwise agreed to in writing Vendor shall be an authorized dealer distributor or manufacturer for all products All equipment proposed shall be new unless clearly stated in writing Customer Support The Vendor shall provide timely and accurate customer support to TIPS members Vendors shall respond to such requests within one 1 working day after receipt of the request Vendor shall provide training regarding products and services supplied by the Vendor unless
27. c networking products are warranted for one 1 year for parts and labor ViewSonic Commercial Display products are warranted for three 3 years from the date of first consumer purchase for parts and labor ViewSonic accessory products carry limited warranties See the product page for additional detail by model All brand new ViewSonic products carry a thirty 30 day Dead on Arrival DOA warranty policy such that a new replacement unit will be provided if the Product is found to be non operational within thirty 30 days of purchase and freight shall be covered both ways by ViewSonic 12 All ViewSonic refurbished B grade products carry a ninety 90 day limited warranty on parts and labor 13 All ViewSonic refurbished C grade products are sold As Is and carry a thirty 30 day DOA policy for direct buy customers only 14 No warranty on AS IS C stock for end users ODON DO 42 and larger ePoster Products require On site services in U S and Canada Service may not be available in locations 40 miles outside a major metropolitan area In the event repairs cannot be performed on site you may be required to ship transport your covered product to a designated repair center Who the warranty protects This warranty is valid only for the first consumer purchaser What the warranty does not cover e Any product on which the serial number has been defaced modified or removed e Damage deterioration o
28. c product comparable in function and performance to your originally purchased ViewSonic product subject to availability in stock The customer is responsible for shipping costs for the return of the defective product to ViewSonic under the Standard Limited Warranty and Extended Warranty Service options unless your product is covered by a valid Express Exchange Service For ViewCare Service Programs that include Express Exchange and or an advance replacement arranged by ViewSonic a hold will be placed on the credit card provided by Customer for the value of the product shipped until the defective unit is returned to ViewSonic When returning any and or all defective product s back to ViewSonic you must include all parts and components and in its original packaging Charges for missing components will be billed to your credit card based on the following rates Remote control LCDTV 30 00 each Projector 150 00 each Soft Carrying Case Projector 50 00 each Tablet PC or Wireless Display 10 00 each AC Adapter where applicable 50 00 each Audio Cable 15 00 each RCA Cable 25 00 each DVI le 0 00 each S Video Cable 20 00 each AV Component Cable 25 00 each Power Cable 10 00 each VGA Cable display projector 10 00 each Projector Lamp 499 00 each User Guide Manual all products 20 00 each Lens Cap Projector only 10 00 each VSC_DOC_783 v 1g Page 8 of 9 4 19 ViewCare Extended Warranty Language Release Date
29. cts to stae and local governments and coordinates service and support Howard Computers sells ViewSonic statewide with local reps in major cities Coordinates service and support for ViewSonic Reseller of ViewSonic products miv gt IS an awara winning 11 soiutIONs provider tO government agencies MVS Inc is a HUBZone minority owned Information Technology company headquartered in washington DC Full service ViewSonic reseller Howard Computers sells ViewSonic statewide with local reps in major cities Coordinates service and support for ViewSonic Howard Computers sells ViewSonic statewide with local reps in major cities Coordinates service and support for ViewSonic Howard Computers sells ViewSonic statewide with local reps in major cities Coordinates service and support for ViewSonic Howard Computers sells ViewSonic statewide with local reps in major cities Coordinates service and support for ViewSonic Howard Computers sells ViewSonic statewide with local reps in major cities Coordinates service and support for ViewSonic Reseller of ViewSonic products Reseller of ViewSonic products Reseller of ViewSonic products Reseller of ViewSonic products Reseller of ViewSonic products M amp A is a state wide organization that sells ViewSonic coordinates support and service for ViewSonic Network Antonio Houston and South Texas specialist MO MS NC ND EEE NY OH OH ViewSonic TIPS Reseller Directec Cor
30. dley Logan Sr MARK SINGH Umit Adiguzel Contact Phone 513 761 3343 614 850 6300 614 863 3667 614 552 1055 330 497 7900 814 742 7700 972 436 6161 469 226 5325 503 208 8410 610 518 4000 814 742 7700 614 818 9741 601 425 3151 601 425 3151 601 425 3151 865 584 1333 800 451 3336 423 697 9513 865 588 2421 423 722 1728 615 800 3480 972 230 4300 432 687 5424 972 241 2744 x318 Elizabeth Lopez Hernand 956 686 0101 Susan Hawk Jim Carlisle Kevin Reyher Donna Shepard 512 452 0651 915 581 1185 210 690 0000 469 226 5325 Contact Email jwaltz forward edge net oodson netwavecorp com ellen data memory com jim rinex com norm graydian com dnagle linkcorp com harolddalton verizon net dshepard macomp com ken paul bahfed com govt softmart com dnagle linkcorp com rdifranco all lines tech com bids howardcomputers com bids howardcomputers com bids howardcomputers com rcooper usacatalyst com ltoomey cbmtn com scottd infosystems biz david shieldselectronics com eric pardue saratogaus com ttyler accordanttechnology com alogan Team3C com singhm abacustx com umit advpc com elopez aisysconsulting com sue hawk arc is com jim carlisle checkpnt com kreyher intechsouthwest com dshepard macomp com Service Area Ohio KY Indy Ohio Ohio amp Surrounding Ohio Ohio PA WV Ohio Surroundings Statewide with offices in D FW and Austin North Texas
31. e description and according to the length of time purchased as indicated in your Enrollment Confirmation Letter HOW THE EXTENDED WARRANTY WITH EXPRESS EXCHANGE SERVICE WORKS Customers in the United States and Canada have the option of purchasing the Express Exchange Service for up to three years depending on the combined length of the ViewSonic Standard Limited warranty and any Extended Warranty you opt to purchase For example if Your Standard Limited Warranty is for one year and you purchase an Extended Warranty of an additional one year you may only purchase the Express Exchange Service for two years Service Program details are described above for each the Extended Warranty and Express Exchange Service Please see the corresponding descriptions for more details VSC_DOC_783 v 1g Page 5 of 9 4 19 ViewCare Extended Warranty Language Release Date August 21 2014 The Fine Print for all ViewCare Service Programs The following terms and conditions apply to all ViewCare Programs LIMITATION OF LIABILITY ViewSonic expressly disclaims any and all liability for delays in shipping and or any resulting damage s due to loss of use for any and all reasons In no event will the Administrator Obligor Insurer and any and all of their present former and future representatives be liable for special indirect incidental or consequential damages relating directly or indirectly to this agreement To the extent permitt
32. e final 7 Se w ia i buf T Standard frevghh is Unc lauded Nonstandar Freight iaclud ng iiig not tig wt to oxpeds ted freigh incide fenier Net gate anad deliver to Fret ght sTaging areas Or Secure Cacili tres a4 have Ai tiene Merges Por freig ht SE x Tia Fe Cor wi VI Mth ve O reqs steed Corporat tom in Ant State except Cali fornia Approved resell ers may Or may not have On proved cor pie tidy wo any SWE in which they wesell Taker the Approved Reseller AS A ent Lor Vi ew Sonic wil have the Sele vespOnsibi i colle and Atsburse such Taxes Qisellers Yo Fulfill all orders Through rats Contracts Approved reseller wi prt ty TIPS ex fees owed and remit sur fees All fees ace A OST aH CO wm To Nita a reqested gt Y RFP Audio Visual Equipment and Supplies Due November 13 2014 at 3 00 p m nterlocal Purchasing System TIPS Lead Agency Region VIII Education Service Center 4 Wiese leSioretar 5 Saye JAS PX aor Profile s T p 1 k orta d i ei y ee ice e j 1 1 Minority Women Business Enterprise Required by some participating governmental entities y Vendor certifies that his firm is a HUB and or M WBE Sf Yes L No If yes vendor must provide certificate in Section 7 Certificates 1 2 Certification of Residency Required by the State of Texas Company submitting bid is a Texas resident bidder C Yes X No Vendor s principal place of business is in the c
33. e you an Enrollment Confirmation Letter for your purchased Program as confirmation of your purchase The Enrollment Confirmation Letter will be mailed to you or to the appropriate reseller according to the originator of the request Direct or non direct resellers opting to purchase a Program s directly from ViewSonic versus purchasing the Program offer via our distribution partners must pre pay or purchase all Programs by an approved credit card unless otherwise agreed to by ViewSonic Any serial number not registered for ViewCare Service Programs will be limited to the Standard Limited Warranty terms Purchase date and Coverage Periods will be outlined highlighted in your Enrollment Confirmation Letter which will be mailed out to Customer within five 5 to ten 10 business days from the date the order was placed The Standard Limited Warranty as well as all ViewCare Programs are only valid for the product serial number registered at the time of enrollment OR the product serial number of any subsequent replacement unit provided by VSC_DOC_783 v 1g Page 6of9 4 19 ViewCare Extended Warranty Language Release Date August 21 2014 ViewSonic Each ViewCare Service Program purchased is only valid for one product at a time and Service Programs must be purchased separately for each ViewSonic product WHAT IS NOT COVERED EXCEPT FOR THE TYPES OF PHYSICAL DAMAGE SPECIFICALLY COVERED UNDER THE EXTENSION OF THE WARRANTY PERIOD PURCHASED UND
34. ed by applicable law ViewSonic and any and or all of its representatives former and future employees shall be held free of any and all liability if any of allegedly defective products or parts not herewith described and such liability shall be limited to repair or replacement of the product or part at ViewSonic s sole discretion and the liability of ViewSonic Administrator Obligor or Insurer if any for damages relating to any defective product or part shall not exceed the original purchase price of the alleged defective product and or part s In any event ViewSonic s maximum liability to you under any warranty and or guarantees will not exceed the original purchase price of your ViewSonic product THIS AGREEMENT IS THE SOLE EXPRESSION OF WARRANTY WITH RESPECT TO THE COVERED PROUDCT S AND ANY AND ALL IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND OR FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY EXPRESSLY DISCLAIMED ViewSonic makes no warranties and or guarantees expressed or implied which extend beyond the descriptions contained herein The ViewCare Service Programs in no way expand or enhance the applicable Standard Limited Warranty except as specifically set forth in this agreement Additional information may be requested at the time of enrollment or service request All ViewCare Service Programs product eligibility Program specifications availability and pricing are subject to change
35. enced Pursuant to 271 159 TEXAS LOC GOv T CODE in the event that any one of the Parties is required to obtain the services of an attorney to enforce this Agreement the prevailing party in addition to other remedies available shall be entitled to recover reasonable attorney s fees and costs of court Multiple Vendor Awards RFP Audio Visual Equipment and Supplies Due November 13 2014 at 3 00 p m The Interlocal Purchasing System TIPS Lead Agency Region VIII Education Service Center Page 11 of 21 TIPS reserves the right to award multiple vendor contracts for categories when deemed in the best interest of the membership Bidders scoring 80 or above will be considered for an award Categories are established at the discretion of TIPS State of Texas Franchise Tax By signature hereon the bidder hereby certifies that he she is not currently delinquent in the payment of any franchise taxes owed the State of Texas under Chapter 171 Tax Code Miscellaneous The Vendor acknowledges and agrees that continued participation in TIPS is subject to TIPS sole discretion and that any Vendor may be removed from the participation in the Program at any time with or without cause Nothing in the contract or in any other communication between TIPS and the Vendor may be construed as a guarantee that TIPS participants will submit any orders at any time TIPS reserves the right to request additional proposals for items already on contract a
36. ental unit exempts or does not impose a tax on similar sales of items to this state or a political subdivision of this state Texas Tax Code 151 309 Assignments of contracts No assignment of contract may be made without the prior written approval of TIPS Payment can only be made to the awarded Vendor or vendor assigned dealer Disclosures l Vendor affirms that he she has not given offered to give nor intends to give at any time hereafter any economic opportunity future employment gift loan gratuity special discount trip favor or service to a public servant in connection with this contract 2 Vendor shall attach in writing a complete description of any and all relationships that might be considered a conflict of interest in doing business with participants in the TIPS program ey 3 The vendor affirms that to the best of his her knowledge the offer has been arrived at independently and is submitted without collusion with anyone to obtain information or gain any favoritism that would in any way limit competition or give an unfair advantage over other vendors in the award of this contract Renewal of Contracts This contract period is for one 12 months with an option for renewal for 2 consecutive years Total term of contract can be up to 3 years if sales are reported through the contract and both parties agree Shipments The Vendor shall ship ordered products within five 5 working days after the receipt of the order
37. ew ViewSonic c product In addition to ViewSonic s outstanding Standard Limited Warranty under our ViewCare Program we offer several additional Warranty and Service options to protect your investment Once you have made your purchase of a ViewSonic Extended Warranty or Express Exchange Service valid only in the U S and Canada your request will be processed as follows 1 ViewSonic will fax mail or email you the ViewCare Registration Form according to your request 2 You ll need to fill out the ViewCare Registration Form to include your product s Model Number and Serial Number and send it back to us by Facsimile 909 444 5695 Email Viewcare viewsonic com US Mail ViewSonic Corporation ViewCare Extended Warranty 10 Pointe Dr Brea CA 92821 USA Please retain a copy of your completed ViewCare Registration Form for future use 3 ViewSonic will send you an Enrollment Confirmation Letter detailing your ViewCare Program description within five 5 to ten 10 business days It is important to note that each registered product will be tracked by Serial Number so it is important that you have this number handy when you call for service If you have any questions or need additional assistance with your order please contact ViewSonic Customer Support by telephone at 888 668 8899 during the hours of 6 00 AM PST to 5 00 PM PST Mon Fri 800 688 6688 after 5 00 PM PST or via email at viewcare
38. f Years The Vendor can provide services and or products to all 50 US States X Yes L No If answer is no please list which states can be served Prices are guaranteed for Standard Term is Term of Contract Term selected will affect scoring E Month s or Year s or Term of Contract RFP Audio Visual Equipment and Supplies Due November 13 2014 at 3 00 p m The Interlocal Purchasing System TIPS Lead Agency Region VIII Education Service Center Page 17 of 21 Company and or Product Description This information will appear on the TIPS website for your company if awarded a TIPS contract Limit 750 characters y ew Sonic Cor S a lobal Mecoam zed leader In ndro Visual Dispky Technolo svtding the best ec forming Mini fess ca ectors digitel siena mercial TVS efosders amd T nte ated ddu Lor Cong and cmt e oe Aj fa View Senic supparts sale ugh a Series ot Partner resefles wh prov lca cunnt oo installatten Visit Www Vilwsonie Cem US Por more intr mat en ON OUr rodu If applicable vendor should list Reseller Dealers here or provide listing as attachment to proposal Dealer Name see aN ach men Tel Address Fax Primary Contact Email Dealer Name Tel Address Fax Primary Contact Email Dealer Name Tel Address Fax Primary Contact Email Dealer Name Tel Address Fax Primary Contact Email RFP Audio Visual Equipment and Supplies Due N
39. f the defective product registered under the Program a credit card hold will be placed against Customer s credit card for the value of the refurbished replacement unit and is required before the refurbished replacement product can be shipped Your credit card will not be charged unless a you fail to return the defective product to ViewSonic within fifteen 15 calendar days from receipt of the replacement product and in the manner specified by ViewSonic b the serial number of the returned product does not match that of the registered product and or c the defective product is returned with missing components If Customer returns the defective product with missing components a credit card charge will be made as described under the Product Return Provisions below 3 Extended Warranty with Express Exchange Service is offered for purchase to all ViewSonic customers within the United States and Canada ONLY pursuant to the terms of this agreement For those customers who wish to extend the lifetime of their Standard Limited Warranty but with the added convenience of Express Exchange Service this ViewCare Service provides a simple solution to purchase both the Extended Warranty and the Express Exchange Service in one package The Extended Warranty with Express Exchange Service gives the extra time provided by the Extended Warranty and also includes the convenience of expedited exchanges as described under the Express Exchange Servic
40. ied by ViewSonic VSC_DOC_783 v 1g Page 4 of 9 4 19 ViewCare Extended Warranty Language Release Date August 21 2014 NOTE THAT BY ENROLLING IN THE EXPRESS EXCHANGE SERVICE PROGRAM CUSTOMER AGREES TO ACCEPT A REFURBISHED REPLACEMENT PRODUCT INSTEAD OF THE RETURN OF THE ORIGINAL PRODUCT OR A REPLACEMENT PRODUCT IN NEW CONDITION THE CUSTOMER S ORIGINAL DEFECTIVE PRODUCT WILL NOT BE RETURNED AND SHALL BECOME THE PROPERTY OF VIEWSONIC HOW THE EXPRESS EXCHANGE SERVICE WORKS When you call ViewSonic Customer Support you will be issued an RMA number which will be your Case Number and is the best number to present when contacting ViewSonic Once it has been determined that Customer has a defective product covered under the applicable warranty ViewSonic will arrange for delivery of a refurbished replacement unit to Customer s location and for the return of the defective product Under this service the cost of shipping the refurbished replacement product to the customer s location as well as the return shipping cost of the defective product only applicable when shipping to and from the same location are covered by ViewSonic However ViewSonic will not be responsible for shipping costs UNLESS shipping has been arranged and managed by ViewSonic s Customer Support When you receive your replacement product ViewSonic will include a Return Shipping Label to be used for the return of your defective product To ensure return o
41. ity of B TCA State of aN C NNa 1 3 Felony Conviction Notice Required by the State of Texas My firm is as outlined in the Instructions to Bidders _ A publicly held corporation therefore this reporting requirement is not applicable a Is not owned or operated by anyone who has been convicted of a felony Is owned or operated by the following individual s who has have been convicted of a felony If the 3 box is checked a detailed explanation of the names and convictions must be attached 1 4 Pricing Information 1 4 1 In addition to the typical unit pricing furnished herein the Vendor agrees to furnish all current and future products at prices that are proportionate to Dealer Pricing 4 Yes L No If answer is no attach a statement detailing how pricing for TIPS participants would be calculated 1 4 2 Pricing submitted includes the 2 TIPS participation fee X Yes _ No 1 4 3 Vendor agrees to remit to TIPS the required 2 participation fee z Yes _ No 1 4 4 Additional discounts to TIPS members for bulk quantities Yes _ No 1 5 Vendor Service 1 5 1 Average shipping time after receipt of customer order is 5 working days 1 5 2 Which description best describes your company s position in the distribution channel _ Manufacturer direct _ Certified education government reseller _ Authorized distributor Manufacturer marketing thru reseller _ Value added reseller Other 1 5 3 Company experience in this category A
42. lissa Ward Melissa Ward Melissa Ward Melissa Ward Carl Mazzanti Ravi Jumani Sales Team Brian Kendzie Harold Dalton Melissa Ward Dan Frost Steve Gay Contact Phone 502 357 5216 859 255 0155 859 253 4284 270 554 7700 601 425 3151 301 670 0381 240 715 4320 601 425 3151 800 233 7344 248 473 2200 586 469 4429 248 543 5300 601 425 3151 601 425 3151 601 425 3151 601 425 3151 601 425 3151 601 425 3151 601 425 3151 601 425 3151 201 360 4400 1 646 277 4133 610 518 4000 505 293 1414 972 436 6161 601 425 3151 740 965 3400 Contact Email char directec com SMART NetGain T com prmiller integrityky com cpservice cpoint2 com bids howardcomputers com kib daly com jjabbari fedstore com bids howardcomputers com mark sehi com llove dcc online com jacoba JCattin idsi4it com ound tech com bids howardcomputers com bids howardcomputers com bids howardcomputers com bids howardcomputers com bids howardcomputers com bids howardcomputers com bids howardcomputers com bids howardcomputers com carli emazzanti net ravi jumani gssinfotech com govt softmart com brian nm edtech com harolddalton verizon net bids howardcomputers com Dan Frost diversatec net 614 760 3990 sgay stratsourcing com Service Area KY amp Surroundings Offices in KY AR TN OH MO and AL KY amp Surroundings Western KY amp Southern Illinois
43. lisville MS Ellisville MS Offices in Litle Rock Ellisville MS Scottsdale AZ Tempe AZ Fremont CA Ventura CA Petaluma CA San Jose CA San Diego CA Offices in San Diego Denver CO Ellisville MS VA MD DC PA NJ surroundings DC amp Metro Areas DE PA amp VA Ellisville MS Ellisville MS Ellisville MS Ellisville MS Ellisville MS VA MD DC PA NJ surroundings Indy Ohio TX LA Most 50 States indy Indy KY North Texas Central Texas San Roles amp Responsibilities Howard Computers sells ViewSonic statewide with local reps in major cities Coordinates service and support for ViewSonic Howard Computers sells ViewSonic statewide with local reps in major cities Coordinates service and support for ViewSonic Pathway is a statewide AV cabling and network company that provides sales and service for ViewSonic Digital signage video and secutiry specialist Howard Computers sells ViewSonic statewide with local reps in major cities Coordinates service and support for ViewSonic Full service ViewSonic reseller Full service ViewSonic reseller Full service ViewSonic reseller Full service ViewSonic reseller Full service ViewSonic reseller Full service ViewSonic reseller Full service ViewSonic reseller Pathway is a statewide AV cabling and network company that provides sales and service for ViewSonic Digital signage video and secutiry specialjst Countertrade provides ViewSonic produ
44. ls ViewSonic statewide with local reps in major cities Coordinates service and support for ViewSonic Howard Computers sells ViewSonic statewide with local reps in major cities Coordinates service and support for ViewSonic Howard Computers sells ViewSonic statewide with local reps in major cities Coordinates service and support for ViewSonic Howard Computers sells ViewSonic statewide with local reps in major cities Coordinates service and support for ViewSonic Howard Computers sells ViewSonic statewide with local reps in major cities Coordinates service and support for ViewSonic Reseller of ViewSonic products Reseller of ViewSonic products Reseller of ViewSonic Products Full service ViewSonic reseller Pathway Is a statewide AV cabling and network company that provides sales and service for ViewSonic Digital signage video and secutiry specialist Howard Computers sells ViewSonic statewide with local reps in major cities Coordinates service and support for ViewSonic Reseller of ViewSonic products Reseller of ViewSonic products State OH OH OH OH OH OH OK OK OR PA PA PA RI SC SD TN TN TN TN TN TN x z ViewSonic TIPS Reseller Forward Edge LLC Netwave Corporation Data Memory Marketing Inc Pyrinex Inc Graydian Technologies Link Computer Corporation Pathway Communications 720 VALLEY RIDGE CIR SUITE 13 LEWISVILLE TX 75057 M amp A Technology 2045 CHENAULT DRIVE CARROLLTON
45. ls ViewSonic statewide with local reps in major cities Coordinates service and support for ViewSonic Howard Computers sells ViewSonic statewide with local reps in major cities Coordinates service and support for ViewSonic Reseller of ViewSonic products Reseller of ViewSonic products Reseller of ViewSonic products Reseller of ViewSonic products Reseller of ViewSonic products Reseller of ViewSonic products Selis and supports ViewSonic in N Texas Central Texas and East Texas coordinates all service and support issues with ViewSonic Sells and supports ViewSonic in West Texas Panhandie and Central Texas coordinates all service and support issues with ViewSonic Network specialist Sells and supports ViewSonic In N Texas and Central Texas coordinates all service and support issues with ViewSonic Security specialist Sells and supports ViewSonic the the RGV and South Texas coordinates all service and support calls with ViewSonic ARC is a state wide vendor that sells and support ViewSonic and coordinates service and support calls Network specialist Checkpoint covers El Paso and the rest of West Texas and has recently opened a FT Worth office for support in North and Central Texas SaaS specialist Intech covers San Antonio South Texas and over to San Angelo Betwork and VDI specialist M amp A is a state wide organization that sells ViewSonic coordinates support and service for ViewSonic Network Antonio Houston and So
46. m 601 425 3151 bids howardcomputers com 214 679 3173 ericstageman masterav com 601 425 3151 bids howardcomputers com 540 635 4402 tnicholson pcitec com 703 532 2008 tlyons betis com 703 476 6300 dave levin redriver com 703 272 8148 sales compumission com 601 425 3151 bids howardcomputers com 601 425 3151 bids howardcomputers com 601 425 3151 bids howardcomputers com 800 891 4949 sales paramounttechnologiesinc com 814 742 7700 dnagle linkcorp com 601 425 3151 bids howardcomputers com Service Area Statewide with offices in D FW and Austin North Texas Central texas and East Texas Statewide with offices in D FW Waco and Austin Houston and Denver CO Ellisville MS East Texas Houston and D FW Ellisville MS VA NJ DC and surroundings VA amp surroundings NH VA areas VA amp surroundings Ellisville MS Ellisville MS Ellisville MS WV PA PA WV Ohio Surroundings Ellisville MS Roles amp Responsibilities Pathway is a statewide AV cabling and network company that provides sales and service for ViewSonic Digital signage video and secutiry specialist Kynetic provides services AV and network support to K12 and local accounts Supports North Texas and East Texas TFE is an AV and networking company that provides sales and service to rural customers from the Red River to San Antonio AV VDI and network specialists Countertrade provides ViewSonic products to stae and local g
47. nd regulations must be followed even if not specifically identified herein Audit rights Awarded Vendor shall at their sole expense maintain appropriate due diligence of all purchases made by TIPS Member that utilizes this Contract TIPS and Region 8 ESC each reserve the right to audit the accounting for a period of three 3 years from the time such purchases are made This audit right shall survive termination of this Agreement for a period of one 1 year from the effective date of termination TIPS shall have authority to conduct random audits of Awarded Vendor s pricing that is offered to Members Notwithstanding the foregoing in the event that TIPS is made aware of any pricing being offered to eligible entities that is materially inconsistent with the pricing under this agreement TIPS shall have the ability to conduct the audit internally or may engage a third party auditing firm In the event of an audit the requested materials shall be provided in the format and at the location designated by Region 8 ESC or TIPS Force Majeure If by reason of Force Majeure either party hereto shall be rendered unable wholly or in part to carry out its obligations under this Agreement then such party shall give notice and fully particulars of Force Majeure in writing to the other party within a reasonable time after occurrence of the event or cause relied upon and the obligation of the party giving such notice so far as it is affected by such Force Maje
48. nly authorized ViewSonic technicians may perform service and support to ViewSonic products Any service performed by someone other than ViewSonic will immediately void any and all Warranties including but not limited to the ViewCare Service Programs purchased by the customer For more details please see Cancellation Terms Additional Provisions Applicable for ViewSonic Plasma and LCD TV Products The customer is responsible for ensuring that the plasma is accessible at floor level prior to arrival of the technician The technician will not be responsible for removing or replacing the unit into any mounting system Charges may apply if the on site technician finds no defect Additional Provisions Applicable for ViewSonic Projectors Lamps are not covered under any of the service Programs listed A ViewSonic projector returned under any of these service Programs found to be nonfunctional due to a bad lamp will be subject to a 499 00 fee to cover expenses Projectors returned and defective due to a dirty filter are subject to a fee to cover expenses ViewSonic recommends that filters are cleaned as part of the regular maintenance and care of your projector PRODUCT RETURN PROVISIONS If for any reason ViewSonic is unable to repair or replace your product and or any parts for your ViewSonic purchase ViewSonic may at its sole discretion and option replace your ViewSonic product with a new or serviceably used and or refurbished ViewSoni
49. nting of product tw How to get service e For information on obtaining warranty service please visit our support center e Your unit must have a Returned Material Authorization number RMA assigned by our Support team e Please be prepared to provide the below information when obtaining an RMA for service 1 The serial number of the product 2 A copy of the dated sales slip 3 Your name http Awww viewsonic com us support warranties imited warranty 1 2 11 10 2014 Limited Warranty Email address Phone number Your ship to address A description of the problem you are experiencing Security access information user name and Password if service is for a mobile or wireless device in order to access the device and perform warranty service You may ship the product prepaid in the original container with the associated accessories to ViewSonic or any ViewSonic authorized service center referencing your RMA e ViewSonic is not responsible for any returned product without an assigned RMA ViewSonic is not responsible for any damages in transit by your shipper e Insurance of the returning product is recommended should you experience any transportation claim from the carrier you select e For additional information or the name of the nearest ViewSonic service center please contact us e ViewSonic is not responsible for any returned product without an assigned RMA ONDA Limitation of implied warranties T
50. nvoices to the participating entity clearly stating Per TIPS Contract The shipment tracking number or pertinent information for verification shall be made available upon request Marketing Awarded vendor agrees to allow TIPS to use their name and logo within website marketing materials and advertisement Any use of TIPS name and logo or any form of publicity inclusive of press release regarding this contract by awarded vendor must have prior approval from TIPS RFP Audio Visual Equipment and Supplies Due November 13 2014 at 3 00 p m The Interlocal Purchasing System TIPS Lead Agency Region VIII Education Service Center Page 13 of 21 Supplemental agreements The entity participating in the TIPS contract and awarded vendor may enter into a separate supplemental agreement to further define the level of service requirements over and above the minimum defined in this contract i e invoice requirements ordering requirements specialized delivery etc Any supplemental agreement developed as a result of this contract is exclusively between the participating entity and awarded vendor TIPS its agents members and employees shall not be made party to any claim for breach of such agreement Legal obligations It is the responding vendor s responsibility to be aware of and comply with all local state and federal laws governing the sale of products services identified in this RFP and any awarded contract thereof Applicable laws a
51. o A The undersigned hereby proposes pe agrees to furnish AET aot services in strict compliance with the terms pecifications and conditions at the prices quoted unless noted in writing The undersigned further certifies that he or she is an authorized agent of the company and has authority to negotiate and contract for the company named below Note The information in BOLD will be the PRIMARY COMPANY INFORMATION listed on the Vendor Page ViewSonic Corporation Company name Mailing Address Ten Pointe Drive Ste 200 City State Zip Brea CA 92821 Telephone No 909 444 8888 Fax No E mail address sung yi viewsonic com Authorized signature X an al Printed name Sung Yi Position with company CFO EMAIL FOR ALL PO s WILL BE SENT Email walter pearson viewsonic com Person Responsible for PROCESSING PO s Name Walter Pearson Telephone to Contact the PO Person Phone 469 571 7760 Company Website www viewsonic com It is very important that if the PO person changes that TIPS is notified immediately This contract is for a total TERM of three years but is reviewed and renewed every 12 months Vendors shall honor the participation fee for any sales made based on the TIPS contract Failure to pay the fee will be grounds for termination of contract and will affect the award of future contracts bluda Net eer id 4 TIPS Authorized Signature Date SCEL Date Approved by Region VII ES RFP Audio
52. ovember 13 2014 at 3 00 p m The Interlocal Purchasing System TIPS Lead Agency Region VIII Education Service Center Page 18 of 21 S SSSssres amp O O 9 8 DC DE FL GA HI IA ID IL ViewSonic TIPS Reseller Howard Computers P O BOX 1590 LAUREL MS 39441 Howard Computers P O BOX 1590 LAUREL MS 39441 Pathway Communications 720 VALLEY RIDGE CIR SUITE 13 LEWISVILLE TX 75057 Howard Computers P O BOX 1590 LAUREL MS 39441 iT1 Source Better Direct New Tech Solutions Anacapa Micro GC Micro Worksters Inc Blue Tech Pathway Communications 720 VALLEY RIDGE CIR SUITE 13 LEWISVILLE TX 75057 CounterTrade Products Inc Aurora CO Howard Computers P O BOX 1590 LAUREL MS 39441 Daly Computers Inc MVS Inc Tech Central Howard Computers P O BOX 1590 LAUREL MS 39441 Howard Computers P O BOX 1590 LAUREL MS 39441 Howard Computers P O BOX 1590 LAUREL MS 39441 Howard Computers P O BOX 1590 LAUREL MS 39441 Howard Computers P O BOX 1590 LAUREL MS 39441 Daly Computers Inc Advanced Micro Electronic The AME Group Federal Merchants Corporation Integrity Network Solutions Matrix Integration M amp A Technology 2045 CHENAULT DRIVE CARROLLTON TX 75006 HUB Status lt lt Z2e2ae lt 2 Y Minority Owned N Y woman owned BL M POC Melissa Ward Melissa Ward Harold Dalton Melissa Ward Richard Fly Mark Evans David Das Glenn Anderson Zac
53. overnments and coordinates service and support Howard Computers sells ViewSonic statewide with local reps in major cities Coordinates service and support for ViewSonic Master AV suports East Texas and North Texas for AV design and network support Coordinates service and support for ViewSonic customers Howard Computers sells ViewSonic statewide with local reps in major cities Coordinates service and support for ViewSonic Reseller of ViewSonic Products Reseller of ViewSonic Products Reseller of ViewSonic Products Reseller of ViewSonic Products Howard Computers sells ViewSonic statewide with local reps in major cities Coordinates service and support for ViewSonic Howard Computers selis ViewSonic statewide with local reps in major cities Coordinates service and support for ViewSonic Howard Computers sells ViewSonic statewide with local reps in major cities Coordinates service and support for ViewSonic Reseller of ViewSonic products Reseller of ViewSonic Products Howard Computers sells ViewSonic statewide with local reps in major cities Coordinates service and support for ViewSonic All SALES CALLS WILL BE DIRECTED TO THE TWO INDIVIDUAL VENDOR CONTACTS LISTED BELOW THESE TWO CONTACTS WILL BE RESPONSIBLE FOR KNOWING THE TIPS CONTRACT AND CONTRACT PRICING THESE NAMES WILL BE LISTED ON THE TIPS WEBSITE AS PRIMARY AND SECONDARY CONTACTS FOR THE AWARDED CONTRACT Primary Contact Secondary Contact Name Walter O ea
54. poration Netgain Technologies Integrity IT Connecting Point Computer Center Howard Computers P O BOX 1590 LAURELMS 39441 Daly Computers Inc FedStore Corporation Howard Computers P O BOX 1590 LAUREL MS 39441 SEHI Computer Prodcuts Inc Dynamic Computer Corporation Greyhound Technolgies LTD Integrated Data Solutions Inc IDS Howard Computers P O BOX 1590 LAUREL MS 39441 Howard Computers P O BOX 1590 LAUREL MS 39441 Howard Computers P O BOX 1590 LAUREL MS 39441 Howard Computers P O BOX 1590 LAUREL MS 39441 Howard Computers P O BOX 1590 LAUREL MS 39441 Howard Computers P O BOX 1590 LAUREL MS 39441 Howard Computers P O BOX 1590 LAUREL MS 39441 Howard Computers P O BOX 1590 LAUREL MS 39441 Mazzanti dba eMazzanti Technology GSS InfoTech Softmart Inc Education Technologies Inc Pathway Communications 720 VALLEY RIDGE CIR SUITE 13 LEWISVILLE TX 75057 Howard Computers P O BOX 1590 LAUREL MS 39441 Diversatec Resources Inc SSI Strategic Sourcing Inc HUB Status N N N Y woman owned N Y Service Disabled Veteran Owned Small Business Y MBE SDB Y Certified Minority Owned technology E E t E lt N Y woman owned N POC Charles Nugent Sales Team Phil Miller Sales Team Melissa Ward Kris Basilio Jay Jabbari Melissa Ward Mark Sehi Lisa Love Alan Jacob Jeff Cattin Melissa Ward Melissa Ward Melissa Ward Melissa Ward Me
55. promptly lower the cost of any product purchased through TIPS following a reduction in the manufacturer or publisher s direct cost to the Vendor Price increases will be honored However the Vendor shall honor previous prices for thirty 30 days after written notification to TIPS of an increase All pricing submitted to TIPS shall include the Two Percent 2 participation fee to be remitted to TIPS by the Vendor Vendor will not show adding the 2 per total purchase to the invoice presented to customer Participation Fees Vendor or vendor assigned dealer contracts to pay 2 on all sales to TIPS on a monthly submission report The Vendor or vendor assigned dealer is responsible for keeping record of all sales that go through the TIPS contract Report may be sent to TIPS electronically while check for the 2 is mailed Failure to pay the 2 participation fee will result in termination of contract Indemnity 1 Indemnity for Personality Contracts Vendor agrees to indemnify and hold harmless and defend TIPS its member s officers and employees from and against all claims and suits for damages injuries to persons including death property damages losses and expenses including court costs and attorney s fees arising out of or resulting from Vendor s performance of this contract including all such causes of action based upon common constitutional or statutory law or based in whole or in part upon allegations of negligent or intentional
56. r malfunction resulting from 1 Accident misuse neglect fire water lightning or other acts of nature unauthorized product modification or failure to follow instructions supplied with the product Repair or attempted repair by anyone not authorized by ViewSonic Damage to or loss of any programs data or removable storage media Software or data loss occurring during repair or replacement Any damage of the product due to shipment Removal or installation of the product Causes external to the product such as electric power fluctuations or failure Use of supplies or parts not meeting ViewSonic s specifications Normal wear and tear Failure of owner to perform periodic product maintenance as stated in User Guide such as cleaning of user cleanable projector filters 11 Any other cause which does not relate to a product defect 12 Damage caused by static non moving images displayed for lengthy periods of time also referred to as image burn in 13 Software Any third party software included with the product or installed by the customer 14 Hardware Accessories Parts Components Installation of any unauthorized hardware accessories consumable parts or components e g Projector Lamps 15 Damage to or abuse of the coating on the surface of the display through inappropriate cleaning as described in product User Guide SCO ON OO SW NHN e Removal installation and set up service charges including wall mou
57. rlocal Purchasing System TIPS Lead Agency Region VIII Education Service Center Page 14 of 21 Project Delivery Order Procedures The member having approved and signed an inter local agreement may make a request of the awarded vendor under this contract when the member has services that need to be undertaken Notification may occur via phone the web email fax or in person Upon notification of a pending request the awarded vendor shall make contact with the member as soon as possible but must make contact with the member within two working days Scheduling of Projects Scheduling of projects if applicable will be accomplished when the member issues a purchase order that will serve as the notice to proceed The period for the delivery order will include the mobilization materials purchase installation and delivery design weather and site cleanup and inspection No additional claims may be made for delays as a result of these items When the tasks have been completed the awarded vendor shall notify the client and have the member inspect the work for acceptance under the scope and terms in the PO The member will issue in writing any corrective actions that are required Upon completion of these items the member will issue a completion notice and final payment will be issued Support Requirements If there is a dispute between the awarded vendor and member TIPS or its representatives will assist in conflict resolution or third
58. t any time Purchase Order Pricing Product Deviation If a deviation of pricing product on a purchase order occurs TIPS is to be notified within 24 hours of receipt of order Cancellation for non performance or contract deficiency TIPS may terminate any contract if Vendor has not used the contract or if purchase volume is determined to be low volume in any 12 month period TIPS reserves the right to cancel the whole or any part of this contract due to failure by awarded vendor to carry out any obligation term or condition of the contract TIPS may issue a written deficiency notice to awarded vendor for acting or failing to act in any of the following o Providing material that does not meet the specifications of the contract Providing work and or material that was not awarded under the contract Failing to adequately perform the services set forth in the scope of work and specifications Failing to complete required work or furnish required materials within a reasonable amount of time Failing to make progress in performance of the contract and or giving TIPS reason to believe that awarded vendor will not or cannot perform the requirements of the contract and or o Performing work or providing services under the contract prior to receiving a TIPS reviewed purchase order for such work a oO 2 O Upon receipt of the written deficiency awarded vendor shall have ten 10 days to provide a satisfactory response to TIPS Failure to adequately
59. ure shall be suspended during the continuance of the inability then claimed except as hereinafter provided but for no longer period and such party shall endeavor to remove or overcome such inability with all reasonable dispatch Services When applicable performance bonds will be required on construction or labor required jobs over 100 000 and payment bonds on jobs over 25 000 or awarded vendor will meet the member s local and state purchasing requirements Awarded vendors may need to provide additional capacity as jobs increase Bonds will not require that a fee be paid to TIPS The actual cost of the bond will be a pass through to the member and added to the purchase order Scope of Services The specific scope of work for each job shall be determined in advance and in writing between TIPS Member and Awarded vendor It is okay if the member provides a general scope but the awarded vendor should provide a written scope of work to the member as part of the proposal Once the scope of the job is agreed to the member will issue a PO with the estimate referenced as an attachment along with bond and any other special provisions agreed to for the member If special terms and conditions other than those covered within this solicitation and awarded contracts are required they will be attached to the PO and shall take precedence over those in the base contract RFP Audio Visual Equipment and Supplies Due November 13 2014 at 3 00 p m The Inte
60. uth Texas specialist 23 5 ViewSonic TIPS Reseller Pathway Communications 720 VALLEY RIDGE CIR SUITE 13 LEWISVILLE TX 75057 Kynetic Technologies 101 C North Greenville Avenue 801 Allen TX 75002 Technology for Education LLC 658 ALLIANCE PARKWAY HEWITT TX 76643 3585 Countertrade Products Inc 14305 ROLLING HILLS LN ROSHARON TX 77583 Howard Computers P O BOX 1590 LAUREL MS 39441 Master Audio Visuals 2135 GILMER ROAD LONGVIEW TX 75604 Howard Computers P O BOX 1590 LAUREL MS 39441 Panamerica Computers Inc Betis Group Inc Red River Computer Mission Inc Howard Computers P O BOX 1590 LAUREL MS 39441 Howard Computers P O BOX 1590 LAUREL MS 39441 Howard Computers P O BOX 1590 LAUREL MS 39441 Paramount Technologies Inc Link Computer Corporation Howard Computers P O BOX 1590 LAUREL MS 39441 HUB Status N In process M N in process F WO F N Y SBA EDWOSB WOSB and a Minority Owned compan Y Small Disadvantaged Business Y N Yes steel mining N POC Harold Dalton Matt McMahan Teri Anderson Joe Boglino Melissa Ward Eric Stageman Melissa Ward Trent Nicholson Tom Lyons Dave Levin Sales Team Melissa Ward Melissa Ward Melissa Ward Sales Team Don Nagle Melissa Ward Contact Phone Contact Email 972 436 6161 harolddalton verizon net 214 731 4090 mattm kynetictech com 254 741 2744 teri anderson tfeconnect com 800 444 9710 jboglino countertrade co
61. viewsonic com VSC_DOC_783 v 1g Page 1 of 9 4 19 ViewCare Extended Warranty Language Release Date October 13 2014 ViewSonic ViewCare Service Options and Availability Extended Warranty Standard Express Exchange with Express Warranty Extended Warranty Coverage Exchange Included Availabili Availabil Availabil OF A PEG LCD Models 3 Years Available 3 Years Available Years 4 and 5 Available 3 Years Parts amp Labor 1 Year Lamp 1 Year Express Projectors Exchange Years 4 and 5 Available Years 2 and 3 Available Years 4 and 5 Available Projector Lamps 1 Year Lamp Years 2 and 3 available Not Available Not Available LCD TV 1 year Years 2 and 3 available products lt 32 in size Available Tablet PC i ae Not Available Not Available Not Available Frame Not Available Not Available Not Available Touch Display amp ane Smart Displa 3 Years Years 4 and 5 Available 3 Years Available Years 4 and 5 Available Thin Client Years 4 and 5 Available 3 Years Available Years 4 and 5 Available Zero Client Years 4 and 5 Available 3 Years Available Years 4 and 5 Available eer ee Years 2 3 amp 4 Years 1 2 amp 3 PC Mini Available Year 1 Available Available All in One PC Pea Not Available Not Available Not Available Commercial limes Years 4 and 5 Year 3 Available for Displa 3 Years Available products lt 42 in size Not Available ePoster 1 year Available Not Available Not Available VSC_DOC_783 v ig Page 3 of 9 4 19
62. without notice Selection offers and Programs may vary by country please see your ViewSonic representative for complete ViewCare Program details ENROLLMENT AND COVERAGE All ViewCare Service Programs may only be purchased by the original Product purchaser and must be purchased within ninety 90 days of the product s original purchase date ViewCare Service Programs are available for purchase on new ViewSonic products only Once enrolled the standard Express Exchange Service Program is valid during the original product s Standard Limited Warranty term The Extended Warranty Service extends the lifetime of the ViewSonic Standard Limited Warranty for the additional amount of time purchased The Extended Warranty with Express Exchange Service will extend the lifetime of the ViewSonic Standard Limited Warranty for the additional amount of time purchase and provide Express Exchange Service purchased for the same period of time Extended Warranty Service Express Exchange or Extended Warranty with Express Exchange Service Programs are available to the original owner of the product and for new product purchases only and is not transferable All ViewCare Service Program purchases must be registered with ViewSonic Customer Support along with each product s serial number for which such Service has been purchased Upon proper completion of the required documentation and verified receipt of payment ViewSonic Customer Support will issu

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