Electra User`s Manual
Contents
1. 2400 00 VALUE FEE 30 00 COLLECTED 2430 00 NO DOC DISP 60 NF DOC TOT 0 00 NONFEE DOC DISP 0 00 FEE DOC TOT 2430 00 FEE DOC DISP 60 VALUE VOID 0 00 NUMBER VOID 0 DOCS LEFT 740 LAST SUMMARY REPORT Sun 02 29 2004 11 05PM In this example the retail selling price fee is 50 cents MEMO s charge commission is 25 cents Serial numbers of money orders sold during the included dates In this example the dates are 03 01 04 to 03 07 04 Amount owed to MEMO Dispensed Value Comm MEMO s charge multiplied by the number of money orders sold Total dollar amount of money orders sold Your retail price multiplied by the number of money orders sold Value Fee plus Dispensed The number of money orders that were sold The total dollar amount of No Fee money orders sold The number of No Fee money orders sold The total dollar amount of money orders sold at your retail price The number of money orders sold at your retail price Your retail price multiplied by the number of money orders voided The number of money orders that were voided The number of money orders left in the current pack Page 15 Understanding the Daily Report Your Daily Report will provide you with information concerning all the money orders issued for the day The Daily Report will print automatically each night at a pre programmed time set by your sales representative Mon 03 01 04 11 00 PM STORE 1 AGENT2. ID Passcode 01 4321 your passcode should be 4 digits Press Enter and the will move to the middle of the screen Type in your new passcode Press Enter and the will move back to the left under ID Press Next Option button to move to Operator ID 02 Press Enter to move to the right Enter the next passcode Repeat this process until all passcodes are entered Page 6 Option 7 Set System Clock Use Option 7 to set the time date and day of the week Your programming will automatically adjust for Daylight Savings Time if applicable To change the time date day manually you will have to open the printer door Press 7 then Enter The keypad screen will display Enter Date 01 01 2006 Enter today s date then press Enter Keypad will display Select Day Monday Change the day by pressing Next Option or Previous Option Once the desired day is selected press Enter Enter Time 09 00 AM Enter the correct time and press Enter Auto DST Daylight Savings Time Press Enter once to make the asterisk appear Use the next option button to change the screen to read no Now press enter Page 7 Issuing a Money Order Type in your Operator Code Press Enter Key Type in the amount of the money order Press Enter If you want to print multiple money orders for different amounts type in each amount and make sure you press Enter after each amount Press Print button once for a subtot
3. order matches the pre printed serial number on the upper right hand side If the serial numbers do not match open your printer door and then shut it and lock it Before printing another money order you ll be asked to enter the exposed serial number Enter the exposed serial number and the machine should correct itself by voiding the documents that were out of sequence If this doesn t work call the M Helpdesk Page 12 My machine tries to dial and redial when I try to issue the first money order of the day What can I do about this It is important that this problem be resolved immediately so that there are no problems with your money order account First check to make sure that there is a telephone cord going from the LINE port in the back of your keypad DIRECTLY to a telephone wall jack If the MEMO machine shares the line with a telephone or another machine the other machine may be plugged into the PHONE port in the back of the keypad This is a built in splitter and therefore no splitter is required at the walljack Unplug and replug all phone cords to ensure a good connection Walljack In some instances a bad walljack may cause a problem Plug a telephone into the walljack where the MEMO machine was plugged in to check for a dialtone If there is no dialtone the MEMO machine will need to be plugged into a different walljack Your phone company will have to be called to fix the dead walljack Av Ph
4. 7 After the money order is hooked evenly on both of the black plastic tabs slowly turn the silver wheel upward on the right side of the printer assembly This will turn the black plastic roller and move the money order up Next gently move the print head to the left 8 The money order may get caught on the silver bar as you move it upward Use your fingers to push the top edge of the money order behind the silver bar as you turn the silver wheel The wires are there to hold the money order against roller D IS tee Silver Wheel K 9 Wind the wheel until the first money order is flush with the top of the silver bar Leave the door OPEN 10 Proceed to Option 2 to load the serial numbers of the money orders Reminder You must clear all previous money orders from the Kkeypad s memory before loading a new pack of money orders into your machine In order to do this follow the instructions listed in Option 4 Close Out Documents Page 10 How to change the Ribbon in your Electra Printer If you notice the ink getting light on your Money Orders you ll need to change your ink ribbon These may be purchased from MEMO at 1 800 922 8079 1 Open printer door 2 Slide ribbon assembly to the middle of the silver bar 3 Grasp the old ribbon by both sides as illustrated below and lift the ribbon from the print head 4 Place the new ribbon onto the ribbon assembly 5 Be sure to insert the end closest to you fi
5. 99999 BEG SN 98765431 9 END SN 98765435 5 MONEY ORDERS TOT DUE 130 50 VALUE COMM 00 50 DISPENSED 130 00 VALUE FEE 1 00 COLLECTED 131 00 NO DOC DISP 2 NF DOC TOT 0 00 NONFEE DOC DISP 0 00 FEE DOC TOT 131 00 FEE DOC DISP 2 VALUE VOID 0 00 NUMBER VOID 0 DOCS LEFT 800 In this example the retail selling price fee is 50 cents MEMO s charge commission is 25 cents Serial numbers of money orders sold on the date of your Daily Report Amount owed to MEMO Dispensed Value Comm Memo s charge multiplied by the number of money orders sold Total dollar amount of money orders sold Your retail price multiplied by the number of money orders sold Value Fee plus Dispensed The number of money orders that were sold The total dollar amount of No Fee money orders sold The number of No Fee money orders sold The total dollar amount of money orders sold at your retail price The number of money orders sold at your retail price Your retail price multiplied by the number of money orders voided The number of money orders that were voided The number of documents left in the current pack Page 16 Understanding the Cumulative Report If you remit funds to MEMO twice per week your money order machine will print an additional report Cumulative Summary automatically on Sunday for Thursday through Sunday sales and Wednesday for Monday through Wednesday sales after the D
6. SMEMO Financial Services Inc Electra User s Manual Help Desk 1 800 922 8079 Help Desk Hours M F 8 00 a m to 5 00 p m EST a Operating instructions for the PI 21 printer with the CI 201 Keypad Unit Open the Door of your machine to access Options 1 7 Door must be left Open The contents of this manual and the products described in it are protected under the copyright laws of the United States of America Reproduction of this material in any form without the express written consent of the Merchants Express Money Order Company Inc is prohibited Your Agent Number M Page 1 Printing Reports Page 2 Loading Money Orders Into Keypad Memory Page 3 Voiding Next Document Page 4 Closing Out Documents Page 5 Voiding Remaining Documents Page 6 Adding Deleting Operator Passcodes Page 7 Setting the Time Date Day Page 8 Issuing Voiding a Money Order Page 9 10 Loading Money Orders into your Machine Page 11 How to Change your Ink Ribbon Page 12 13 Frequently Asked Questions A Star Printers B Not Transmitting Page 14 21 Understanding Daily and Cumulative Reports Option 1 Printing Reports When you open your printer door the screen on your keypad will display Select Option Print Reports 01 Press Enter and the screen will display Report Type Previous Daily To print a Previous Daily press Enter The keypad will display Enter Date Type in the desired date of report mm dd yy a
7. aily Report has printed If you remit funds to MEMO once per week your machine will print an additional report Cumulative Summary automatically at the end of your sales week after the Daily Report has printed SUN 03 07 04 11 05 PM STORE 1 AGENT 99999 INCLUDES DATES 03 01 04 to 03 07 04 BEG SN 98765431 9 END SN 98765492 2 MONEY ORDERS TOT DUE 2415 00 VALUECOMM 15 00 DISPENSED 2400 00 VALUE FEE 30 00 COLLECTED 2430 00 NO DOC DISP 60 NF DOC TOT 0 00 NONFEE DOC DISP 0 FEEDOC TOT 2430 00 FEE DOC DISP 60 VALUE VOID 0 00 NUMBER VOID 0 DOCS LEFT 738 In this example the retail selling price fee is 50 cents MEMO s charge commission is 25 cents Amount owed to MEMO Dispensed Value Comm M s charge multiplied by the number of money orders sold Total dollar amount of money orders sold Your retail price multiplied by the number of money orders sold Value Fee plus Dispensed The number of money orders that were sold The total dollar amount of No Fee money orders sold The number of No Fee money orders sold The total dollar amount of money orders sold at your retail price The number of money orders sold at your retail price Your retail price multiplied by the number of money orders voided The number of money orders that were voided The number of money orders left in the current pack Page 17
8. al you may need to enter a customer s payment if you re required to calculate change Press Print again to Print Money Order s Voiding a money order L 2 Type in your Operator Code Press Enter Key Press Void Key Type in the serial for the document you wish to void Press Enter Key Enter amount of document you wish to void Press Enter Key Void Verification will be displayed on the screen Press ESC to exit Important Documents may only be voided prior to the machine s daily closeout Be sure to void your money orders as soon as possible Page 8 How to Load the Money Orders into the Machine 1 Remove the new pack of money orders from the cardboard box 2 Look at the serial numbers of the first amp last money orders in the new pack You must load the documents into the machine starting with the first serial number of the new pack This will be the lowest number in your new pack 3 Open the printer door of your money order machine with your MEMO key 4 Place the new pack of money orders inside the printer with the lowest serial number facing up 5 Feed the first money order up through the middle of curved the silver slot F 4 Silver Slot S a 6 The holes on the sides of the money order must catch the black plastic tabs on BOTH sides of the printer assembly or else jamming may occur The black plastic tabs can be adjusted to match the money order width a Print Head Page 9
9. ck the keypad will display Partial Pack Press Enter or Escape Press Enter Now look at your money order printer Turn the silver wheel on the right to advance the money order so it is level with the top of the tear bar Close the door Press Clear The money order will pop up allowing you to see the first money order serial number Enter the exposed serial number including the check digit Now press Enter The money order will retract back into the printer At this point the first money order should be flush with the tear bar Page 2 Option 3 Void Next Document Use Option 3 to void the next money order Use this option if the printer jams while dispensing a money order or if damage is evident on the next money order To void the next money order open your door and press 3 The keypad screen will display Select Option Void Next Document 03 Press Enter The keypad screen will display Void SN XXXXXXXXX Press Enter or ESC If the correct serial is displayed press Enter to void Voids are confirmed on your Star SP200 printer if so equipped Page 3 Option 4 Close Out Documents You must close out the serial numbers of the old pack before installing a new pack Open the door Press 4 then press Enter The keypad screen will display Select Option Close Out Documents 04 Press Enter and the keypad screen will display Close out Documents Press Enter or ESC Press Enter to close them o
10. nd press Enter Default date is yesterday Your Cumulative Summary report will print automatically Depending on your reporting schedule to M Money Orders your Cumulative Summary report may print once or twice a week Page Option 2 Loading New Money Orders Into Keypad Memory If there are 10 or less money orders remaining in the machine you may void them by using Option 5 Important You must clear all remaining money orders from the keypad s memory before loading a new pack of money orders into your machine To do this follow the instructions listed in Option 4 Close Out Documents If your keypad screen displays No Documents when you try to sell a money order you Il need to load a new pack of documents Open the printer door to the machine Press the number 2 on your keypad and then press Enter The screen on your keypad will display Enter 1 Serial No Do NOT use the numbers from your yellow inventory form You must look directly at the money orders to get the actual serial numbers Enter the entire number of the first money order in the new pack of money orders Be sure to include the check digit on the right Press Enter The keypad will display Enter last serial This is the number of the last document on the bottom of the new pack Enter the entire number of the last money order in the new pack of money orders Be sure to include the check digit on the right Now press Enter If this is a partial pa
11. one Once a good telephone connection is established your money order sales information must be sent to MEMO To do this type in your passcode press Enter The keypad should display Enter Amount Press the PHONE button The keypad should display Communications Dial Out Press Enter three times and machine will dial and connect to MEMO s computer A successful transmission will display these messages Communications Up Received Password Password Valid After you have completed this procedure your machine will automatically transmit your daily sales in the future If the keypad reads Please Check Line or Manual Dial Failed there is still a problem Contact the MEMO Help Desk at 1 800 864 5246 for assistance Page 13 Understanding the Daily Report Money Orders Only Your Daily Report will print automatically each night at a pre programmed time set by your sales representative DAILY REPORT In this example the retail selling price fee is 50 cents Mon 03 01 04 11 00 PM MEMO s charge comm is 25 cents STORE 1 AGENT 99999 BEG SN 98765431 9 Serial numbers of money orders sold on the date of your Daily Report END SN 98765432 8 MONEY ORDERS TOT DUE 130 50 Amount owed to MEMO Dispensed Value Comm VALUE COMM 00 50 MEMO s charge multiplied by the number of money orders sold DISPENSED 130 00 Total dollar amount of money
12. orders sold VALUE FEE 001 00 Your retail price multiplied by the number of money orders sold COLLECTED 131 00 Value Fee plus Dispensed NO DOC DISP 2 The number of money orders that were sold NF DOC TOT 0 00 The total dollar amount of No Fee money orders sold NONFEE DOC DISP 0 The number of No Fee money orders sold FEE DOC TOT 131 00 The total dollar amount of money orders sold at your retail price FEE DOC DISP 2 The number of money orders sold at your retail price VALUE VOID 0 00 Your retail price multiplied by the number of money orders voided NUMBER VOID 0 The number of money orders that were voided DOCS LEFT 800 The number of money orders left in the current pack LAST DAILY CLOSE OUT Sun 02 29 2004 11 00PM Page 14 Understanding the Cumulative Report If you remit funds to MEMO twice per week your money order machine will print an additional report Cumulative Summary automatically on Sunday for Thursday through Sunday sales and Wednesday for Monday through Wednesday sales after the Daily Report has printed If you remit funds to MEMO once per week your machine will print an additional report Cumulative Summary automatically at the end of your sales week after the Daily Report has printed SUN 03 07 04 11 05 PM STORE 1 AGENT 99999 INCLUDES DATES 03 01 04 to 03 07 04 BEG SN 98765431 9 END SN 98765490 4 MONEY ORDERS TOT DUE 2415 00 VALUE COMM 15 00 DISPENSED
13. rst and then gently push down be inserted first After installation make sure the blue bar on the left is pulled all the way back toward you Do not push the blue lever forward Page 11 FREQUENTLY ASKED QUESTIONS My Keypad reads Waiting on Lister How do I get it to work again The Lister is your Star SP200 printer that prints your reports Make sure the printer has paper in it The power button will blink if your printer is out of paper Paper can be ordered from MEMO at 1 800 922 8079 or purchased from an office supply store The Star uses standard 3 paper Do not attempt to use any other size paper in your Star report printer After loading the paper press the ON LINE button to turn BOTH green lights on The Star printer will not work unless both lights are on If the keypad still reads Waiting on Lister you may need to turn the power off to both of the printers at the same time The Star printer s power switch is on the back and the Money Order printer s power switch is on the upper right side of the printer box Turn both switches back on Now BOTH green lights should be lit on the Star printer and your keypad should read xxxx Enter Passcode If not check to see that the Star printer s cable is fully connected to the keypad If both green lights are NOT on call the M Help Desk at 1 800 864 5246 Fip Periodically verify that the serial number printed in the middle of the money
14. ut The keypad screen will display Remove Documents inside and press clear Remove the old documents and proceed to option 2 If you re having problems closing out your old documents call the M Help Desk at 1 800 864 5246 Page 4 Option 5 Voiding Remaining Documents Use Option 5 to void documents remaining in the dispenser The number of documents cannot exceed 10 To void remaining documents Open the dispenser door Press 5 then Enter The keypad screen will display Void Remaining Docs Press Enter or ESC Press Enter The dispenser repeatedly prints VOID across the face of all remaining documents left in the machine You will need to load a new pack of money orders into your machine after voiding the remaining documents Refer to Option 2 Loading New Money Orders for a step by step guide on how to load a new pack of money orders into your machine Page 5 Option 6 Operator Passcodes Use Option 6 to add or delete operator passcodes You can assign passcodes for up to 64 different operators Each operator ID is linked to an operator passcode The operator ID consists of a two digit number that corresponds to the passcode assigned to that operator The reports and the money orders display the operator ID but they do NOT display the actual user s passcode Ex Operator ID 01 has a passcode of 4321 To add operator passcodes Open door Press 6 then press Enter The keypad screen will display
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