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Rent Centric V 2.0 User Manual

1. Company NONE a e 4 Select the card on file or click to Add New a o 4 y Location Luxury Rental 5 Click on More to specify more information and click Ress 3938 Submit You can apply a payment by entering a pre authorize number and transaction code and clicking on Submit If you don t specify this information system will generate a fresh payment with new authorization and transaction codes For refund you must enter the amount and enter the authorization and transaction codes to specify which payment is being refunded in this transaction and then click on Submit User Manual 49 Bill Split Bill Split allows you to split the rental amount between one or more parties You are able to create a new Bill select the company who will be sharing or completely paying this bill and enter the amount to create a new split bill between the customer and for example insurance company o Company Select company from drop down menu pulls from Companies Corporates on Administration page o Claim Type Select Renter 3rd Party or Other if insurance claim for example o Insurance Company Add Insurance company if insurance claim or leave blank o Policy Number Enter policy number if insurance claim or leave blank o Policy Expiry Enter policy expiry date if insurance claim or leave blank o Pre Paid Enter amount if company has prepaid amount o Lump Sum Enter amount of lump sum payment o Amount Enter da
2. Admin Permissions With checking permissions ON OFF you can enable or disable access to certain functionalities within the system for individual users o Customers Information Information of your renter such as name address telephone and credit card s View Add Disable Edit Allows AdminlID to view add or edit customer information or disable deactivate customer o Credit Card amp Transactions View Credit Card If checked allows AdminID to view renter s credit card information Process Credit Card If checked allows AdminID to process a payment on the renter s credit card Refund If checked allows AdminID to process a refund on the renter s credit card Delete Transactions If checked allows AdminID to delete entire transaction Edit Transactions If checked allows AdminlID to edit any and all information related to the transaction Void Transactions If checked allows AdminID to void entire transaction o Reservations View Add Disable Edit If checked allows AdminID to view add disable or edit a reservation Web Customer Setup If checked allows AdminID to Web Customer set up please see tip on Administration tab gt Webcustomer o Agreements 14 View Add Disable Edit If checked allows AdminID to edit any and all information related to the transaction Rent Centric V 2 0 Check in If checked allows AdminID to check in a vehicle or close a rental agreement Check out If checked allows AdminID to che
3. Company Phone number Customer Code You could also search by partial information For example you can enter b for first name in order to search for Bill Smith This value retrieves all customers who have b in their first names such as Bob or Rob This search capability applies to all the other fields in the search screen To find an existing Customer 1 Click on Customers Menu 2 Enter one or all of the customer information in the search criteria fields e g first name last name phone number etc 3 Click Search AI Rent Centric V 2 0 Add New Customer Use this screen to add new customers to the system To Add a New Customer 1 Click on Customers Menu 2 Click on Add New 3 Enter customer information with the following methods a Enter all the requirement fields b If you have a card reader place your cursor into the card reader field Swipe the driver s license and the system will automatically read the content of the driver s license and place them in the appropriate fields If you have an ID Scanner scan ID hit the enter key and the system will automatically enter information in to appropriate fields Enter any other required information marked with star and click next 4 Click Save You will be forwarded to main customer screen After retrieving and selecting a customer you are able to perform different actions such as modifying their information or opening an agreement First Name Enter your
4. Home Login Reserve Your Vehicle Hew Welcome to Luxury Rentals You ll find a greet rate ona gresi car rental al more than 5 conveniently located Luxury car rental ses throughout the United States including many at or near major airports So for your next car rental let us shuttle you FREE Enter the cty or airport code to find a Lumury rental car kation nearest your destination With so across the United States and PREE pick up AS easy bo find a great rate on a greet rental car any great locations wherever you re going Webcustomer MobileWebcustomer aspx To access Mobile reservation website designed for iphone or other mobile browser Steps 12345 English y Location Pickup Luxury Rental v Return Luxury Rental v Date amp Time Pickup 2 y April 2010 y AM y Return 3 y April 2010 y 9 am y Optional Info Rate Code AA Company Code A Back Top Home Modify Cancel Reservation Our Vehicles Our Locations Specials Policy Powered By Rent Centric BI Rent Centric V 2 0 Webcustomer Widget aspx You can place Rent Centric reservation widget on your homepage Once clients select the location and dates to continue it will redirect the clients to reservation process step 2 Please refer to Widget Setup in this manual Reserve Your Vehicle Now Pick Up Location 7 Different Dr op off Location Pick Up Date Pick Up Time l4y2y2010 E 09 00 Amy Drop O
5. Show Home Special Rotator By turning ON this option your vehicle rotator will display online on your homepage Rate Type Priority You can specify which rate types you would like to display first and give priority For example if you have two rates for the requested vehicle type one has standard rate type and one is multiday rate type with this utility you can give priority to either rates to display first and if not available to show the next rate in the list Header HTML Enter the HTML code for the website Footer HTML header section Header HTML Footer HTML Enter the HTML code for the website Footer section Google Analytics Code Enter your Google analytics tracking code to track your leads for more information visit www google com analytics Footer HTML Google Analytics Code Google Conversion Code Enter your Google conversion code for tracking your visitors when they complete the booking When inserting conversion code replace the Background Color 00b050 No Color Hn ff S58 Text Color al 000000 No Color 7 EE AJANEN Background Image Browse only bmp jpg png or gif Image Logo Browse only bmp jpg png or gif Display Skin Default y Calendar Skin vista x dl FA O Back d Color Ecco 2000050 No Color EE ETERNE Text Color a 000000 No Color Y Background Image Browse only bmp jpg png or gif I
6. Agreement Click OK to continue 22 The agreement will print on the screen and you can click the Print icon on the top right of the menu bar to print the document on paper Rent Centric V 2 0 Reservation Y Reserve Now mi Reservation Customer Reservation Date 1 31 2010 6 44 34 PM First Name Bill Search Last Name smth Email bil smith com Phone 310 254 9845 Location Out Luxury Rental Get Info Location In Luxury Rental Get Info BOB Date Out 1 31 2010 9 00 AM Date In 2 3 2010 9 00 AM a O Company 0 Search Vehicle Type Compact vi Rate Daily Special 30 00 v Rate Details Vehide o 7 Select Discount EX 0 0 Reason l v Referral AirLine C Fight SS Hotel Arrival Aiport Customer Notes Y Add New User Manual On the Home page click on Reserve Now to go to Reservation page On the Reservation Page Choose one of two options to enter customer information Option A Manual Customer Entry 23 Start typing customer information into the provided fields be sure to complete any mandatory fields marked with REQUIRED Option B Search for Customer 24 Click on Search to open customer search window 25 Enter complete or partial customer information e g last name driver s license number etc 26 Click Search button 27 Find your customer in the list and click on Select to populate data and
7. Licenses 411345 Exp 161 Design lt gt HTML a Preview Words 120 Characters 894 Custom By If you select Custom By Rent Centric then we would upload the custom agreement and enter the file name Custom By RentCentric Agreement Form Name MS 00 Agreement Type Agreement Active w Default 7 Agreement File Name If you select Custom By User then you can use the editor above to create your rental agreement User Manual 19 Agreement Type lf agreement is selected it will appear under agreement pages such as checkout check in and print If Reservation is selected it will appear under reservation pages Custom By User Agreement Form Mame HTML Standard Reserva tion Default If you select Custom By Rent Centric then we would upload the custom agreement and enter the file name Custom By RentCentric Agreement Form Name b Agreement Type Agreement Default 7 Agreement File Name If you select Custom By Rent Centric then we would upload the custom agreement and enter the file name Custom By RentCentric Agreement Form Name im Agreement Type Agreement Active 4 Default 7 Agreement File Name Active Check if contract is active and available for selection Default Check if contract is to be default or set first for selection Auto Print Check and Print Options box will automatically appear to print cont
8. documentation and import file templates http Awww rentcentric com Upload TemplatesAndSpecs zip Tasks Rent Centric helps substantially increase productivity and improve internal communication with its task system The feature allows for easy communication between employees and different locations This page option works like an email system Each time a task is opened for user when the user logs in the system will notify them that they have a task waiting for them They could update add or even delete task from their screen In addition the system will email the user with their task making it easy for them to view task from their email clients Point Of Sale With this utility you are able to add merchandise inventory create purchase orders and printing invoices by creating new orders Email Marketing With this tool you can send out marketing email to your customers based on different filters Re open Agreement This tool allows you to automatically close and re open agreements with same information and generate new rental agreements with new date range C6 Rent Centric V 2 0 Quote This tool allows you to generate a quotation of a rental including taxes and any insurances or MiscCharges added o Look Up Quote You may search for a quote by Quote o Advanced Search You may search for a quote by Quote client first name and or last name phone or a date range o Pickup Date Expected Date out of vehicle o Retu
9. Centric V 2 0 Administration Menu The administration utilities are designed specifically for system administrators to manage multiple locations rates and other specific settings In order to change any location setting click on Administration and from there you have access to all setup pages The menu is divided under four key headings 1 Configuration 2 Rates amp Settings 3 Management 4 Vehicle Options Se O Configuration tz Rate amp Settings Location Information lt Agreements I i s Rental Rates Y Taxes Offsite Locations Y Contract Types Insurance Coverage 2 Miscellaneous Charges Administrators Upload Logo Payment Methods Rental Discount Reason Admin Groups lt gt SMS Notifications lt Payment Details Common Settings lt Web Customer Internet Payment Gateway Equipment Inventory is Managemen t Claims Management lt gt Companies Corporates Models Codes s Referrals s Regions gt Status lt Body Location This option allows you to add modify different locations and their individual settings To add a Location 1 Click on Administration 2 Click Add New Location under the menu bar 3 Fill out the location Information form See Location Information Fields under the Location Settings Section for details 4 Click Save The Location Settings main screen will display Please see the Location Settings Menu section for more details on these options To
10. You are able to upload images CSS files and other types of files used in customizing your online reservation from the File Explorer page This feature is especially useful in preventing security warning when referencing to an external file by simply uploading the file locally to Rent Centric folders Click on Upload and browse for your file to upload to Rent Centric Custom Folder Once file is uploaded you can use Custom FileName jpg to access the file a HA S Fo x upload Client50s6 webcustomer Custom Filename p E rentcentric css renamed User Manual 29 Management Claims Management Claims Management allows you to manage all your claims and accidents information such as claim documents vehicles contacts etc Claims management keeps track of every piece of data that you may have in an accident Claims Management Main Screen ml Add New 1 1 2010 1 6 2010 gt Expenditure amp Payments gt Repairs Claims Information General information regarding the claim such as customer name claim date claim location etc Claims Information Fields Claim Date The Date the accident Claim Date 11 23 2003 HE Documents In Hand i aim Close ael TEA I Accident Report happened You would be entering your im e Renter T Renter Insurance Policy information for the first time i ocation T Police Report T Rental Agreemen t Claim Close Date Once the claim process is compl
11. a vehicle such as oil service or full service Every time you enter a new maintenance record you can enter the next maintenance type and odometer and these values will show up in the next maintenance entry o Current Maintenance Date Date maintenance completed o Current Maintenance Type Type of maintenance i e oil change or tire rotation o Current Maintenance Odometer Odometer reading when maintenance completed o Maintenance Shop Shop where maintenance was completed such as Jiffy Lube for an oil change o Shop Contact Name Main contact name at shop o Shop Phone Number Shop s phone o Labor Cost Total labor cost of maintenance o Memo Notes o Future Maintenance Reminder System will auto complete date 3 months in to the future you may adjust this date o Future Maintenance Type Enter maintenance type such as oil change o POH Purchase Order if applicable o Payment Type How maintenance was paid for o Payment Amount Amount paid for maintenance o Parts Cost Amount paid for parts if applicable Problems This is screen is used to log the vehicle problems By checking the provided check box you re able to automatically change a vehicle status to Vehicle Has a Problem which will make the vehicle unavailable To change the status back to available simply go to vehicle information screen and select Available for vehicle status o Description Description of vehicles problem i e squeaky fan belt o Problem Date Date
12. customer o License Expiry Driver s license expiry date of additional driver or new customer o Country Country on driver s license of additional driver or new customer o State State Province on driver s license of additional driver or new customer Pickups Drop offs Enter pickup or drop off information here Vehicle Exchange You can perform vehicle exchanges swaps as many times as required On the left simply enter the incoming current vehicle information such as odometer fuel and status and on the right side search for the new vehicle or enter the vehicle ID odometer and fuel will populate automatically and then you can save and from this point vehicle on the rental agreement will be the new vehicle entered by the user Current Vehicle New Vehicle Vehide Type Compact Vehicle ID Search for vehicle gt gt Vehicle MITSUBISHI Edips ID 10161 Odometer In 8100 Odometer Cut lo 112 3 4 5 6 7 8 112 3 4 5 6 7 8 Fuel Level In Fuel Level Out a q 3 Return Status Available Exchange Date 3 21 2010 8 40 PM E Rent Centric V 2 0 Reservations This button is to perform a search for reservations or add new reservations This is an easier way to search for a customer with their reservation information Reservation Search Utility This utility allows you to search for an existing customer by entering one or all of the following search criteria Reservation fo Date Out Begin Es Po Days First
13. customer s first name Last Name Enter your customer s last name Address Enter your customer s address Address2 Enter additional address information if required Zip Enter your customer s zip or postal code City Enter your customer s city of residence State Enter your customer s state or province of residence Country Enter your customer s home country Phone Enter your customer s home telephone number Local Phone Enter your customer s local telephone number Email Enter your customer s email address Customer Notes Enter notes Driver s License Number Customer s driver s license License State Customer s driver s license state or province Date of Birth Customer s date of birth License Expiry Customer s driver s license expiry date Insurance Company Customer s insurance company name Policy Number Customer s insurance policy number Insurance Expiry Customer s insurance policy expiry date Insurance Phone Customer s insurance company s telephone number Insurance Fax Customer s insurance company s fax number User Manual 45 More Info O O O O O O 0 O O O O O Ok OO O O O 0 AO 0 O 05 O 0 OP O 0 46 Gender Select Male or Female from drop down menu Title Select Mr Mrs Ms Miss Dr Prince or Shk from drop down menu Source Of Referral Enter referral of where your customer s business came from internet for example Undesired Active Preferred Check one or more SSN SIN Social security number or soci
14. for more details 4 Click on Save To Edit MiscCharge 1 Click on MiscCharges 2 Select the MiscCharge Rate you would like to edit 3 Modify the information see MiscCharge Fields below for more details 4 Click on Save MiscCharge Fields Basic Tab 40 MiscCharge Code Used to identify the miscellaneous charge name on the rental agreements Please use a short name or acronym e g AD for additional driver PA Name Baby Seat MiscCharge Name Describes the description or full code B5 name of the miscellanies charge when printing out Vehide Types T AL agreements or checking out vehicles Additional Driver a Y Convertible Vehicle Type Vehicle type refers to the size of the coupe vehicle e g compact economy full size luxury etc Economy Throughout the application when the vehicle type is Calaation By Fiat E selected it will automatically identify with the Misc Rate 100 Charge entered with it on this screen You can select T Display Onine ALL to apply this rate to all vehicle types or select one or more vehicle types from the list Rent Centric V 2 0 Calculation By Most of the miscellaneous charges are calculated by standard 24 Hour calculation but you are also able to select percentage calculation for specific charges such as Airport tax Y Display Online Select this option to have this tax available online W Active Check this option to activate the miscellaneous charge r
15. o Vehicle Accidents View Add Disable Edit If checked allows AdminlD to view add disable or edit vehicle accidents o Traffic Tickets View Add Disable Edit If checked allows AdminlD to view add disable or edit traffic tickets o Administrators View Add Disable Edit If checked allows AdminlD to view add disable or edit Administrators 16 Rent Centric V 2 0 o Corporate Rates View Add Disable Edit If checked allows AdminlD to view add disable or edit corporate rates o Update Vehicle Location f checked allows AdminID to move vehicles from one location to another o Commissions View Add Disable Edit If checked allows AdminlD to view add disable or edit commission set up on RA or reservation Location Access If you have multiple locations you are able to grant access to multiple locations for each user This will add selected locations to the location drop down under menu bar Admin Group In order to make adding new users easier you can set Admin groups with certain permissions and while adding new users you can select the admin group to automatically pre populate permissions Common Settings Common settings contain numerous configuration pages that are common between all locations if you have single or multiple locations Location Regions For one way setup per region enter regions in this page Location Copy This is a useful feature for copying setup information from one locatio
16. the format Browse to the location you would like to save the export Click OK Then you will be prompted to open the exported report Ooo fF O N o Vehicle List Reports vehicle information including current odometer reading VIN and vehicle type o Vehicle Status Provides a real time pie charge and list of current fleet status You may filter by vehicle make model type status or location o Fleet Utilization Provides information on of rentals dates rented and of utilization You may filter by vehicle make model type location and date range o Vehicle License Expiration Provides a list of vehicle license expiration with in the date range selected You may filter by vehicle make model type status or location o Vehicle Dueln Provides a list of vehicles due in from a rental with in the date range selected You may filter by vehicle make model type or location o Vehicle Profit Loss Provides a list of profit or loss for your fleet Revenue less expenses and depreciation You may filter by date range vehicle make model type Status or location o Fleet Utilization Chart Provides a line graph of fleet utilization based on date range and vehicle type Co Rent Centric V 2 0 o Vehicle Repairs Provides a list of repairs including shop parts and labor charges You may filter by date range vehicle make model type or location o Vehicle Lease Loan Reports detailed ownership information such as Acquisiti
17. to enter the Company Code into the text box and get the special rate you designated that company 473 2010 E fos 00 am E Vehicle Type Cargo Van Y he Discount Company Code optional Discount Code Company Code Allow Customer Login By turning ON this option your customers are able to click on login tab and login to their account by entering either confirmation number and last name or last name and password you need to provide them and view edit their reservations previous rentals and print them edit their personal information and make a new reservation Automatically Assign Vehicle By turning ON this option when customers create an online reservation Rent Centric system will automatically reserve a specific vehicle from the selected type from your fleet It s recommended to turn this option OFF since there is possibility of a spoammer or competition to book all your vehicles with junk information Automatically Confirm Reservation By turning ON this option when customers create an online reservation by default the reservation will be confirmed If this option is OFF all User Manual 27 Website design You can fully customize the look and feel of the website with this screen 28 reservations require a user to view and then confirm the reservation made online It s recommended to turn this option OFF since there is possibility of a soammer or competition to book all your vehicles with junk information
18. up a new window or remain on the same window Enter the content of your webpage and click on save External Link and Webpage Webpage Target blank m Is Active U ta Font Name Size AT Paragraph 5t 7 S S E Che Custom Links V E User Manual 25 Hours of Operation Enter location s hours of operation by checking ON the day of the week when car rental is open and entering the start and end business hours From Monday V 9 00 AM O 5 00PM O No pick up will be allowed with in 12 Hours Tuesday V 9 00 AM C 5 00 PM 5 Blackout Days Holidays Wednesday I 9 00 AM 5 00 PM Thursday 9 00 AM S 5 00 PM O o Friday V 9 00 AM O 5 00PM Saturday V 9 00 AM O 5 00 PM Sunday No pickup will be allowed with in XX hours will ensure no one will book a vehicle on your website X hours prior to pick up For example if you like your first reservation to be in two days from now simply enter 48 Black out Days Enter the holidays on your calendar when the car rental is closed for business so your clients will not be able to pickup or drop off on those days Reservation Setup You are able to fully customize your reservation website features and functionality from Reservation setup for example turning specific features on off Credit Card Processing Auth y Vehicle Unavailable Message No Vehicle Found IV Ask For Credit Card M Read Only Mandatory Insurances M Ask For Driver s License M R
19. what s available for each day of your selected range o Custom Any report you have developed will be located here o Reservations Provides a list of reservations with dollar amounts based on date range make vehicle type or status o Reservation Manifest Provides a list of reservations based on date range make vehicle type or status o Reservation Forecast Provides a grid for each vehicle type of In fleet booked and expected returns for date range selected o Reservation Grid Provides a grid of In fleet Res Out On Rent and Due In for selected date range o Reservations No Showup Cancelled Provides a detailed list of reservation information of reservations not honored for a selected date range o Reservations Calendar Provides a bar graph of Reservations with Vehicle ID for selected date range User Manual 63 64 Dynamic Scheduler Provides a bar graph of Agreement and reservation for a selected date range Reservations may be moved to a different vehicle making way for a longer rental reservation information will automatically update on moved reservation Visual Scheduler Provides a bar graph of Agreement and reservation for a selected date range Customer List Provides a list of all customers or customer s birth dates with in a selected date range Customer By Region Provides a list sorted by region if customer placed in regions Traffic Tickets Provides a list of RA s where traffic tickets have been added and whethe
20. 00 5 User Manual 3 Top Navigation Bar This bar will appear at the top of your page at all times giving you easy access to the following menus Home Brings you back to the main page in the system Administration Contains the main system settings You can change your option configurations under this tab e g managing multiple locations Customers Allows you to add search modify customers and performs a variety of tasks such as making a reservations or opening an agreement Reservations Allows you to add search modity edit reservations Agreements Allows you to add search modify edit agreements Vehicles Allows you to add search modify vehicles and manage their information such as repairs accidents maintenance etc Reports Allows you to generate detailed Customer fleet and operation reports Logout Will log the active administrator out of the system Help Will launch the User Manual for the system gt Print Will printout the main content screen of the software Primarily used to print rental agreements 4 Rent Centric V 2 0 Real time dashboard Real time dashboard displays real time information from your rental and fleet which you can refresh by clicking on the refresh button By clicking on individual links in real time dashboard you will obtain a list for selected item 1 InFleet Displays total number of vehicles in your fleet On Rent Displays total number rental agreeme
21. 1 Open RA 1139 1 18 2010 1 21 2010 E dh Rio ID 183 Open RA 1133 1 5 2010 1 8 2010 72 On the Home page click on Quote on the top menu bar On the Quote page 1 Enter the number of days required in the Number of Days field either manually or using the provided calendars 2 Select a Vehicle Type and the rate will automatically populate Select Rate Rate Detail can be used by authorized users to override rate values 4 Select options and add ons from the list by checking on the boxes 5 Click on Generate Quote Once Quote is Generated You have six options 1 Click on Save to save the quote by entering first and last name phone and email address of the customer Click on Rent to start the checkout process and carry over the quote information Click on Reserve to create a new reservation and carry over the quote information Click on Email to email the quote to the customer with attachments if required Click on SMS to sent the quote information as a text message to the customer s mobile device Click on Print to print the quote on paper NOTE You can Rent or Reserve a specific vehicle from the Available Vehicle List Rent Centric V 2 0
22. Date Date title was obtained for vehicle Owner First Name Owner s first name or owning location name Owner Last Name Owner s last name Owner Address Owner s or location s address Owner City Owner s or location s address Owner Zip Owner s or location s address Owner State Owner s or location s address Owner Phone Owner s or location s telephone Owner Fax Owner s or location s fax Date Sold Date vehicle sold if applicable Sold Retail Wholesale Export Originating Dealer Buyer Out Of Service Odometer Odometer reading when vehicle went or is to go out of service Out Of Service Date Date when vehicle went or is to go out of service Sales Price Price vehicle sold for if applicable Buyer Person or company who purchased the vehicle Balance Owed Any outstanding balance owed on vehicle if applicable Sell Online Check if selling online Damages Use this screen to enter modify damages on a vehicle By looking at the picture on the left hand side you could enter the damage level such as Scratch or bent on the right hand side including the description and total damage amount Accidents With this screen you could enter and track vehicles accidents and date they occurred 60 Rent Centric V 2 0 Carwash Enter your carwash activity with this screen You can enter carwash information such date and odometer the car was washed at Maintenance This screen allows you to enter and track the maintenance history of
23. Find Repair Order Search for previously entered RO s Repair Order Email Notification Add AdminID who is to receive email notification Setup Used to establish starting RO and PO s and whether to use system wide Companies Corporates Add companies who would be paying for a rental an insurance company for example 32 Company Name Full company name Company Type Please Select Insurance Corporate Dealership Body shop Bank Finance Travel Agency Hotel Repair Service Affiliate Law Firm Travel Wholesaler Franchise Leasing Other or CHARITY Address 1 Street address of company City City of company Zip Postal Zip postal code of company Phone Business telephone of company Email Business email address of company Insurance Company Name of insurance company of business if business is paying for rental for their employees Claims Office Claims office or adjustors name if insurance company Policy Expiry Expiry date of insurance policy Minimum Age Minimum age allowed to rent Code Initials of Company Name SFI for State Farm Insurance for example or any code you desire Contact Name Name of Company contact Address 2 Address of Company State Province State Province where company is located Country Country where company is located Fax Fax of company SSN SIN Social Security Number Social Insurance Number not mandatory Insurance Rep Representative or adjustor of Insurance Company Policy Number Policy of Insuranc
24. Name 0 End al Last Name fo Vehicle Type f y Phone Number 7 Company Name Fo Location Name Luxury Rental y Status IsHonored Is Confirmed _ Is Cancelled Gl Add New This utility allows you to search for existing reservations by entering one or all of the following search criteria Reservation ID Date Out Begin and End First Name Last Name Phone Number Vehicle Type Location Company Name One you find the agreement click on the agreement and now you are in agreement main screen ustomers Utility gt john smith 388 gt Reservations gt Reservation 890 Reservation 890 Quote N A Vehicle Type Compact Make Model Not Selected Not Selected Date Out 2 23 2010 9 00 AM Date In 2 24 2010 9 00 AM Location Out Luxury Rental Location In Luxury Rental Entered By admin Company N A Edit Reservation Checkout 2 Print Invoice 2 Bill Split Print Reservation Detail 2 Payments Charges Cancel Reservation Move Reservation Delete Reservation Duplicate Reservation 2 Additional Drivers 0 2 Email Reservation Details User Manual 53 54 Edit Cancel Delete Reservation You can click here to edit cancel delete reservation depending on your permission Print Invoice You can simply re print selected rental agreement or invoices Checkout Click here to start a rental from this reservation All the reservation information will carry over to your renta
25. On Rent for example Body Select body of vehicle Car or Truck for example previously added from the Administration tab Options Add Options available in this vehicle User Manual 57 Fuel Type Select from drop down menu Gas or Diesel for example Fuel Level Set current fuel level of vehicle Fuel IN of RA will update this fuel level Tank Size Set of gallons liters used to calculate Fuel Charge if fuel IN is less than fuel OUT Maintenance Every Set of km miles between maintenance every 5000 for example Inspection Date Enter date vehicle was last inspected Insurance Amount Enter amount paid for insurance Inspection Amount Enter amount paid for vehicle inspection License Number Enter license plate or temp License State Enter license plate state province License Amount Enter license plate amount License First Registered Enter date vehicle was first registered License Expiry Date Enter date license plate expires system will trigger a pop up reminder message LDW Enter amount paid for loss damage waiver VIN Enter vehicle identification number Key Number Enter number entered on vehicle keys Vehicle Image Upload vehicle image displayed internally only from here Dimensions Enter dimensions of vehicle Power Train Select 4x2 or 4x4 Find Vehicle This utility allows you to search for an existing vehicle in your fleet by entering one or all of the following search criteria 98 Current Location Transm
26. POS terminal This way the customer information and their transactions all reside in Rent Centric which makes tracking much easier To enable processing through Rent Centric contact your bank or desired processing company once you are signed up they will provide you with a merchant number or password depending on the processor requirements Go to internet payment gateway screen choose the processor and enter your merchant information Once entered you will be able to start processing credit cards in real time Note Central Coast Processing requires batching everyday when you are done for the day which you can do by clicking on Batch Process and submitting the transactions for settlement at the bank Merchant Number Once your application is approved by a payment gateway company they will issue you a merchant ID Username Terminal ID May or may not be provided by payment gateway company depends on company Merchant Password May or may not be provided by payment gateway company depends on company Key Value May or may not be provided by payment gateway company depends on company Key File May or may not be provided by payment gateway company depends on company Config May or may not be provided by payment gateway company depends on company GST TaxID Your Tax ID Serial May or may not be provided by payment gateway company depends on company 18 Rent Centric V 2 0 Agreement Invoices Printout Rent Centric provides ma
27. Rent Centric On Demand Vehicle Rental Software Rent Centric V 2 0 User Manual Developed by Rent Centric Inc Copyright O 2011 Rent Centric Inc All rights reserved Reproduction of this work in whole or in part by any method Hard copy or digital Distribution is prohibited Last Update Friday June 24 2011 Table of Contents INTOUCUON iria 1 LOGIN TO Fent CONTIG ua disiicninaicd dad edadia aidaa darasa 2 Navigating Rent Conti 3 TOP Navigalon Dare iba 4 Peal IMG o anoan idea dentin aa 5 QUICK Me MU sgr iaa 6 SKOANE ee T E E 7 AA A A o O eines 7 E A EA Ei E 8 AGMINISTFATION MA a an 9 A A A 9 CSOMMO UP AM O a a a a 10 Management Aaa 30 Companies COMOral s susana 32 HO NS ee cae eye ac eae Ga nat ah ak alae ce al Aa 33 VENICE ODIO Soria iii 42 Customers Men assi 44 FINA CUSTOM ri ces 44 Add A ee SR a a ee ee ee 45 Agreements Meninas 48 FINA ASC MEN arras E E E E 48 Reserva ION Sus 53 VeniCiesSii O a 57 Ada NI A O dan etAlececd ave sunt hdaxshyat cea taentnteacaleveatas 57 A A o In oucdeiaus lanka stae shee Meme deaee 58 REDONIS MGI A aa ER a 62 Manage Menton asias 66 QUOTE anun tdt an 68 QUICK ReTerenCe aid 68 ia o A PP SRI GRR PE E ee ae 68 AP E O o E A T E ENE E TE E TEN 70 o A E A TA E EAE E EEEE EAA AEA E E T 71 Introduction About Rent Centric Inc Rent Centric Inc is Canada s leading provider of web based automotive rental and customer management software suite BUSINESS Proud h
28. Reservation o Reservation Automatic numbering set up in Location Information from the Administration tab or over ride the field o First Name Add renter s first name or click Search to search for customer in your database o Last Name Add renter s Last name o Email Add renter s email address o Phone Add renter s telephone o Location Out Select Location Out from drop down menu o Location In Select Location In from drop down menu o Date Out Enter date vehicle is to leave location You may select date from the calendar or enter in input box You may select time from clock or enter time in input box Rent Centric V 2 0 o Num Days Enter number of days of rental to auto complete Date In o Date In Enter date vehicle is to return to the location You may select date from the calendar or enter in input box You may select time from clock or enter time in input box o Company Enter company name of customer s employer or search companies corporates database o Vehicle Type Select Vehicle type from drop down menu o Rate Select rental rate specific to vehicle type selected o Vehicle You may assign a specific vehicle or leave the reservation for a vehicle type only o Discount Select or and amount of discount if applicable Amount will subtract from the rental agreement o Discount Reason Select discount reason from drop down menu added previously from the Administration tab gt Rental Discount Reason o Referral Ad
29. al 1 Login to Rent Centric You can to login Rent Centric from PC or Mac with any web browser at Supported Browsers are Microsoft Internet Explorer Mozilla Firefox Google Chrome Apple Safari and Opera 0 i 2 ati UOC We recommend Internet Explorer 7 and higher Your default login ID and Password will be given to you by Rent Centric support staff It is then recommended that you change your password once you login for the first time please see changing password section hitps www rentcentric com loqgin aspx Y DEMO TOUR 2 Rent Centric V 2 0 Navigating Rent Centric Once you are logged into Rent Centric you will have two sets of navigation buttons and quick menus available to you 1 Top Navigation Bar 2 Real time Dashboard 3 Quick Menu 4 Skin Change Rent Centric Windows Internet Explorer qe xj EAT https www2 rentcentric com newrelease Main aspx Google S Y Y aby Brent Centric gt E P ge 3 In Fleet 48 On Rent 7 Available 29 Quick Look up Current Status Agreement Reservation Customer y Vehicle Vehicles Reservations A Agreement Unit A E Available W Has Problem Win Checkout Process L On Rent E Sold Vehicle Availability Luxury Rental y Date Out 2 1 2010 9 00 AM ad Num Days In 2 2 2010 9 00 AM a O Reserve Rent Quick Menu O Menu TT Done Po T 3 8 internet 1
30. al insurance number Cell Fax Cell or fax numbers AAA Membership Number American Automobile Association membership number if applicable License Country Country of driver s license Are you licensed to driver a motorcycle Select Yes or No from drop down menu Policy Number Customer s insurance policy number Agent Customer s insurance company s agent s name Approved By The name of the person approving the information provided Company Corporate The company where the customer is employed from drop down menu Employer Name The company where the customer is employed Employer Address Customer s employer s address Employer City Customer s employer s city Zip Postal Code Customer s employer s zip or postal code Employer Fax Customer s employer s fax number Frequent TravelerlD Frequent traveler ID if applicable Company Phone Customer s employer s telephone number Employer Email Customer s employer s email address State Province Customer s employer s state or province Region Region to which customer may be assigned Password Password established by customer to allow release of private information Band Name Customer s band name if applicable Preferred Body Preferred vehicle body type if applicable Job Position Customer s job title Tax ID Tax ID if tax exempt DBA Name Doing business as name if applicable Passport Number Passport number if applicable Rent Centric V 2 0 Customer Information This screen a
31. ash User Manual 55 o Credit Card Select from drop down menu credit debit card previously entered in Credit Cards on customer profile screen o Amount Enter amount of payment o Transaction Type Select from drop down menu Payment Authorization or Refund o Authorization Code Enter 0 or authorization code o Transaction Code Leave blank if obtaining an authorization or enter if processing payment from an authorization o Apply Payment Click to process payment o Save Click to save reservation information o Toprint to paper please click on the printer icon on the top tool bar Bill Split Bill Split allows you to split the rental amount between one or more parties You are able to create a new Bill select the company who will be sharing or completely paying this bill and enter the amount to create a new split bill between the customer and for example insurance company Please see information under Agreements Bill Split Note 96 2 Company must be added from the Administration tab Companies Corporates prior to generating a bill split Additional Drivers After you open the rental you are able to add edit additional drivers via this screen You can simply Add New or Search existing customers to add additional drivers Please see information under Agreements Additional Drivers Rent Centric V 2 0 Vehicles Vehicles menu allows you to search add modify vehicles and perform different actions on them Add New Vehicle B
32. ate If the rate in not activated it will not display anywhere in the application Advance Tab Grace Minutes Enter Basic Advanced minutes which you will allow the customer to be late when returning the vehicle ee System will give 59 minutes A o Sn a by default Any number entered in this field will be O EERIE erty te oa ona orf added to 59 minutes You value Pricing are able to enter a negative Driver is underage number for example 59 7 Additional Driver is added which means 0 grace minutes E Prepaid Fuel Charge l Default MiscCharge Effective Date and End Date Enter the start and end date range for insurance to be available Image Browse to Upload an image for this insurance For example for CDW you can use a safe driver wearing seatbelt This image will show on your website when you clients click on Optional Extras areas to view more details about your insurances lv Value Pricing When selected the application will automatically check to see if the higher line rate is cheaper than the final calculated rate For example if someone rents the car for 6 days and the total is greater than the weekly rate the software will automatically use the weekly rate W Driver is Underage This charge will apply if the driver is underage You can set the underage value at Location Information page Y Additional Driver This charge will apply if additional driver is added to the reservation or agreement Prepaid F
33. c com Client WebCustomer WebCustomer aspx Mobile Devices iphone Windows https www2 rentcentric com Client AWebCustomer Mobile WebCustomer aspx Email Setup You can setup customize and edit outgoing reservation emails From Name marg rentcentric com From Email marg rentcentric com ReplyTo Email marg rentcentric com Email Format Html gt Email Subject Res Email Body Edit gt gt ae TollFree TollFree Phone Phone ii GtyY 5tate Fax fax te Zips Email Email Reservation Res Number ResNumber Date ResDate From Name Select from Name which is usually your company name or Your Company Reservations From Email Enter the from email address Reply To Email Enter email address where email replies will be sent to Email Format Select the outgoing format HTML is always recommended which offers a much cleaner layout You are able to store two separate email format one in HTML and one in Text By selecting the format drop down system will populate the saved format email layout from the database Email Subject Enter the email subject Email Body Enter customize and save the email content from this area To Edit simply click on Edit gt gt link and modify the email body in the HTML editor Reservation Reminder Reservation reminder allows you to setup email reminders to go out in X number of Days previous to the reservation checkout date to re
34. ck out a vehicle or open a rental agreement Rate Change If checked allows AdminID to edit rental rates a rental agreement Date Time Change If checked allows AdminlD to edit date time on a rental agreement Allow Overbook If checked allows AdminID overbook a vehicle open close dates overlap Edit Closed Agreements If checked allows AdminID to edit a closed rental agreement o Rates Setting View Add Disable Edit If checked allows AdminID to view add disable or rental rates o Insurances Setting View Add Disable Edit If checked allows AdminID to view add disable or edit insurance rates o Miscellaneous Charges Setting View Add Disable Edit If checked allows AdminID to view add disable or edit miscellaneous charges o Locations Setting View Add Disable Edit If checked allows AdminID to view add disable or edit location information o Agreements Invoices Forms View Add Disable Edit If checked allows AdminID to view add disable or edit agreements invoice forms o Claims Management Section View Add Disable Edit If checked allows AdminID to view add disable or edit a claim o Seats View Add Disable Edit If checked allows AdminID to view add disable seat this option for per user license only o Company Settings View Add Disable Edit If checked allows AdminlID to view add disable or edit companies corporates o Bill Split Settings View Ad
35. ckin or applying payment on an agreement By clicking on Agreements Menu you will have the option to either find customer or add new Agreement fo Reservation fo Pick up Date Begin E E ls Deja Credit Card I or II fo End a O Status lan y Return Date Begin En O Ms Deve Vehide ID 7 End ral ES Vehicle Make First Name fo Vehicle Type Please Select y Last Name 7 License Plate fp 0 Loc Out lan y Color 0 Loc In lan y Gl Add New Find Agreement This utility allows you to search for an existing agreement by entering one or all of the following search criteria Agreement Pickup and Return dates First Name Last Name Location Out In Reservation Credit Card 1 or 2 Agreement Status Vehicle ID Vehicle Make Vehicle Type Vehicle s License Plate Vehicle Color You could also search by partial information For example you can enter b for first name in order to search for Bill Smith This value retrieves all agreements of renter s with b in their first names such as Bob or Rob This search capability applies to all the other fields in the search screen 48 Rent Centric V 2 0 One you find the agreement click on the agreement and now you are in agreement main screen RAF 4 Status Open Vehicle Type Compact Make Model 10161 MITSUBISHI Edips Checkout Date 3 16 2010 4 28 PM Check in Date 3 18 2010 4 24 PM Checkout Location L
36. ctive y Non Expired y On rate setup screen you have basic and advance tab available to you Basic tab allows you to enter basic information for adding a rate such as rate code vehicle type and rate values Advance tab allows you to setup more advance features on the rate e g standard or multi day User Manual 33 How Add Edit New Rates 1 2 3 4 O Click on Rental Rates Click Add New or On a Rate to Edit On Basic Tab enter the rate information see Rate Information Fields below for more details Click on Advanced tab to access more setup information Click on Save Basic Tab Rate Code Rate code identifies the cost of renting out your vehicles by specific time allotments e g daily hourly weekend etc This Rate Code will display in your rate selection drop down menu when checking in or checking out vehicles Vehicle Type Vehicle type refers to the size of the vehicle e g compact economy full size luxury etc Throughout the application when the vehicle type is selected it will automatically identify with the rate code entered with it on this screen You can select ALL to apply this rate to all vehicle types or select one or more vehicle types from the list Daily Weekly and Monthly Rates Enter your rate values for example 20 140 and 600 When daily rate is entered system will auto populate weekly and monthly by multiplying the daily rate by 7 and 30 or the number of days set in the month unde
37. d Disable Edit If checked allows AdminlD to view add disable or edit a bill split on rental agreement o Notes Settings User Manual 15 Add Delete Edit notes in system o Location Access If checked allows AdminID access to All or only selected locations o Menu tool bar If checked allows AdminID access to tabs on the top tool bar Reports If checked allows AdminlD access to Reports tab on the top tool bar Administration If checked allows AdminID access to Administration tab on the top tool bar Management Reports If checked allows AdminID access to Management Reports from Reports tabs on the top tool bar Manage If checked allows AdminID access to Manage tab on the top tool bar o Vehicles Management View Add Disable Edit If checked allows AdminlD to view add disable or edit vehicles management o Vehicle Maintenance View Add Disable Edit If checked allows AdminlD to view add disable or edit vehicle maintenance such as oil changes etc o Vehicle Repairs View Add Disable Edit If checked allows AdminlD to view add disable or edit vehicle repairs o Vehicle Problems View Add Disable Edit If checked allows AdminlD to view add disable or edit vehicle problems o Vehicle Carwash View Add Disable Edit If checked allows AdminlD to view add disable or edit vehicle carwashes o Vehicle Damages View Add Edit If checked allows AdminID to view add or edit vehicle damages
38. d New referral or select from drop down menu previously added from the Administration tab gt Referrals o Airline Airline of renter s flight if applicable o Flight Flight of renter s flight if applicable o Hotel Local hotel of renter if applicable o Arrival Airport Local airport of renter s flight if applicable o Customer Notes Notes for customer pick up at airport for example o Memo Add note o Change Reason Required for edit of reservation such as extension to date o Insurance Check any insurances to be charged such as CDW o MiscCharges Check any MiscCharges to be charged such as Additional Driver o Sales Tax Check to charge tax on taxable items See Administration tab gt Taxes to edit taxable items o Add Edit Other Charges Click to add edit other charges Use to add a random charge such as extreme cleaning or enter minus amount 50 for example to provide a discount not taxed if entered in other charges o Update Charges Summary Any items charged will appear here and may be updated if changed o Payment Processing If set up to process debit credit cards in Internet Payment Gateway on the Administration page you may apply a processed payment or add cash payment o Swipe for Better Discount Rate Swipe the credit debit card to receive a better transaction charge rate or enter manually o Process Credit Card Check to process debit credit card o Payment Method Select pay method such as Visa MasterCard or c
39. de ID OCH Search 2008 MITSUBISHI Edips red Odometer Out B10 0 1 2 3 4 5 6 7 8 Fuel Out E 1s gt Buy Prepaid Fuel 1 20 Per Galon 1 2 3 4 5 6 7 8 4 E gt Total T amp M a Swipe Card Here or Enter Manually Payment Method Visa v Credit Card Visa XXXX1111 Amount 476 19 Transaction Type Payment Credit Auth Code Trans Code Pa Please Select Agreement Printout Standard v h Complete And Print Agreement User Manual B On the Agreement tab 1 9 Enter the number of days required in the Number of Days field either manually or using the provided calendars Select a Vehicle Type and the rate will automatically populate Select Rate Rate Detail can be used by authorized users to override rate values Enter Vehicle ID either manually or by clicking on Search next to the Vehicle ID field Click Search again in the Vehicle Search window to select the required Vehicle ID Click Select in front of the Vehicle ID needed Odometer and Fuel level Out can be manually adjusted if necessary Select options and add ons from the list by checking on the boxes Click on Update Charges Summary to apply any new options selected you can override any of the option values by clicking on the option name inside the Charges Summary box If required enter payment information either manually or by swiping the Credit Card Click on Apply Payment 10 Select Agr
40. e Date offence occurred Offence What offence is e parking speeding etc Location Location of offence Amount Amount of ticket Officer Police Officer s name on ticket if applicable Is Paid If paid it will apply both Credit and Debit If not paid this will only apply a Debit City City where offence occurred State State where offence occurred Country Country where offence occurred Memo Note Apply Payments Check to apply payments Process Credit Card Check to process credit card select credit card from drop down list Additional Drivers After you open the rental you are able to add edit additional drivers via this screen You can simply Add New or Search existing customers to add additional drivers O O O O O First Name First name of additional driver or new customer Last Name Last name of additional driver or new customer Address Address of additional driver or new customer City City of additional driver or new customer State State of additional driver or new customer Zip Zip Postal code of additional driver or new customer Memo Note for additional driver or new customer Phone Telephone of additional driver or new customer User Manual 51 92 o Fax Cell or fax of additional driver or new customer o Email Email address of additional driver or new customer o Birthday Date of birth of additional driver or new customer o License Number Driver s license of additional driver or new
41. e Name e g Honda 4 Click Save To Delete a Vehicle Make 1 Click on Vehicle Makes from the Administration screen 2 Select the radio button next to the Vehicle Make you would like to delete 3 Click Delete 4 You will be prompted with a deletion conformation message Click Yes to delete the Vehicle Make Vehicle Models Vehicle model is used in conjunction with vehicle make when adding a new vehicle This screen allows you to add remove different vehicle models in conjunction with Vehicle Makes Vehicle models are used across all locations To Add Vehicle Model 1 Click on Vehicle Models from the Administration screen 2 Click New BB Rent Centric V 2 0 3 From the Make drop down menu select an Associated Make e g Toyota 4 Enter the Vehicle Model Name for the selected make e g Corolla 5 Click Save To Delete a Vehicle Model 1 Click on Vehicle Models from the Administration screen 2 Select the radio button next to the Vehicle Model that you would like to delete 3 Click Delete 4 You will be prompted with a deletion conformation message Click Yes to delete the Vehicle Model Vehicle Types Vehicle Types are used to group different vehicles For example you can group Economy or Full Size cars by assigning them a vehicle type This helps when arranging rates or giving quotes to customers Use this screen to add remove different Vehicle Types during checkout and check in transactions To Add Vehicle Ty
42. e company Copy Insurance Check to send a copy of Companies Corporates information to the insurance company listed Mileage Cap Total mileage allowed Rent Centric V 2 0 Regions Regions are used to monitor your customers in each region For example you could divide a city by multiple regions and assign each customer to a region This screen allows you to add remove different regions in conjunction with customer records To Add Region 1 Click on Regions from the Administration screen 2 Click New 3 Enter the Region Name e g Orange County 4 Click on Save To Delete a Region 1 Click on Regions from the Administration screen 2 Select the radio button next to the region name you would like to delete 3 Click Delete 4 You will be prompted with a deletion conformation message Click Yes to delete the Region Accounting Used to set up export from Rent Centric to accounting software GL Codes Set items as expense income or general ledge codes used for QuickBooks Export Export to QuickBooks Rates and Settings Rental Rates The rental rates screen allows you to enter and manage your rental rates in Rent Centric When you click on rates from administration you will be able to search for existing rates by entering the information and clicking on search or simply click on Add New Rate Code Vehicle Type y Calculation Type v Daily Rate Effective Date Start End Date Start End En End A
43. ead Only Mandatory Misc Charges IV Ask for Full Address M Allow Rate Code Input IV Ask for Date of Birth I Allow Company Code Input IV Ask for flight info M Allow Customer Login I Allow Additional Drivers M Automatically Assign Vehicle TT Allow One Way Rental Iv Automatically Confirm Reservation O Display Offsite Locations Iv Display Fleet M Show Vehicles Tab M Show Locations Tab 1 Show Special Offers Tab M Show Rental Policy Tab MM Show Home Vehicle Rotator M Show Home Special Rotator M Show Vehicle Sales Tab I Show Currencies Drop Down Rate Type Priority Standard Min Max Days Multiday WeekEnd Credit Card Processing Choose to authorize or charge customers credit card at time of reservation Remember you need to turn on Ask for Credit Card Info so by collecting credit card information you would be able to authorize charge customer s credit card Remember this option works if are setup with a payment gateway to process real time credit card transactions Ask For Specific Information Turn these options ON if you would like to ask your customers for specific information when they make an online booking on your website It will simply display the fields for input 26 Rent Centric V 2 0 Allow Additional Drivers Turn this option ON to allow your customers enter up to two additional drivers when making reservation on your website Allow One Way Rental This option allows your customers to pickup and drop off at diffe
44. eement Printout 11 Click on Complete and Print Agreement 12 The agreement will print on the screen and you can click the Print icon on the top right of the menu bar to print the document on paper 69 Check In Quick Look up Agreement e Reservation Agreement Agreement Rental Information Date Out 1 13 2010 10 29 PM Expected Date In 1 16 201010 29PM E Date In 1 31 2010 6 38 PM E O View Rates amp Charges Vehicle Information Vehide 126 PONTIAC Sunfire Odometer Out 37749 0 1 2 3 4 5 6 7 8 Fuel Out 4 O gt Damages Payment Information e Swipe Card Here or Enter Manually Payment Method Visa v Card Visa XXXX2227 v Amount Transa ction Type Payment Credit vi Apply Payment 70 On the Home page under the Quick Look Up section entre the agreement number in the Agreement field and click Search Once you find the agreement click Return button next to the agreement to begin the Check In process On the Check In page 13 Adjust the Dates if necessary 14 Enter the Odometer In 15 Adjust Fuel In slider to the current level 16 Click Damages button to enter any damages on the vehicle 17 lf required enter payment information either manually or by swiping the Credit Card 18 Click on Apply Payment 19 Select Agreement Printout from the drop down menu 20 Click Close Rental Agreement 21 You will be asked to confirm if you want to close the Rental
45. eln 0OverDue ResRemaining RezToday NoShowup miles ResTomorrow amount To enable and disable the real Real time dashboard notifications use the Enable and specify the time of day when you would like to receive these updates Time 10 00 Pii W Enable You can specify users with their phone numbers to receive the SMS notifications After you setup the user click on Send Test SMS to try the setup Username Jonn Mobile Phone T Mobile Add New send Test 3M5 Provider IM Enable IM Enable m Active New Reservation Message Realtime Dash Message User Manual 21 Web Customer Rent Centric built in real time reservation website comes as a standard offering with your system With many powerful features and extensive setup functionality you can fully customize your reservation website features and layout to meet your specific business needs such as rates and charges look and feel When customers make an online booking you will receive a confirmation email which you can customize as well To access your online reservation website on your address bar where you see rentcentric com replace the last part Main aspx with Rent Centric Windows Internet Explorer LS T le https www2 rentcentric cornewrelsase Main aspx di E i ak Replace Main aspx with Webcustomer Webcustomer aspx To access the standard online reservation website full website
46. ere the rental location is located in order to accurately display the time on rentals and reservations or any event that happens in the system Date Format Select your local date format and everything which displays a date in the system including your calendars will show your local date format Currency Select the correct currency for your business all currency will be formatted with the currency of choice Local Currency You can enter a local currency with its exchange rate in order to run some of reports for your local government For example in Mexico the advertized rental rates are in US Dollars but they are required to report income tax in Mexican Pesos In this example user enters Mexican Pesos as local currency with the latest exchange rate so the system would convert the US Dollars X Exchange rate and Rent Centric V 2 0 display the value in Mexican Pesos including the symbol on the reports required for government Please note the system goes with the exchange rate which was valid with the transaction date For example if user enters an exchange rate for 10 Mexican Pesos for 1 US dollar on December 1 and then enter 11 Mexican Pesos for 1 US Dollar in December 5 then if you run the report for transaction which happened on December 2 the exchange rate will be 10 Mexican Pesos and if you run the report for December 6 exchange rate will be 11 Mexican Pesos o Language Choose the default location language for user information
47. eted on a claim you can close it and identify its close date here Claim Type There are three types of claims 1 Renter is used for the person who has rented the car 2 3rd party is used when your fleet vehicle had an accident with a 3rd party 3 Other is used for any other accident scenario which has affected one of your vehicles Vehicles This section allows you to enter or modify the information for all the vehicles involved in this accident Contacts Allows you to enter or modify all the contacts involved in this claim Expenditure and Payments Use this section to manage your expenses and payments for this claim Repairs This section allows you to enter all the repairs done on vehicles involved in this claims Location The location OUT of rental vehicle Police Dept Police department accident was first reported to Police Rep Representative at the Police department 30 Rent Centric V 2 0 Entered By AdminID or employee who entered this claim Date First Entered Auto field date claim entered in to system by AdminID Documents In Hand Check when documents are received Police report for example Memo Any additional Notes To Add a New Claim 1 2 3 4 Click on Claims Management Click New Enter the Claims information see Claims Information Fields below for more details Click Save To Modify Claims oe E Click on Claims Management select the radi
48. ff Date Drop Off Time 4 3 2010 fe 09 00 am y Vehide Type T Enter Company Rate Code Webcustomer Rotator aspx You can place Rent Centric vehicle rotator on your homepage Once client click on a vehicle they will be redirected to Rent Centric reservation step 2 e f Compact Convertible Sport Utility On your website you can display specific pages from Rent Centric Webcustomer by adding the page name in a query string like examples below to show those specific pages Webcustomer Webcustomer aspx Page Vehicles Webcustomer Webcustomer aspx Page Locations Webcustomer Webcustomer aspx Page RentalPolicy Webcustomer Webcustomer aspx Page VehicleSales Example https www2 rentcentric com ClientXXXX webcustomer WebCustomer aspx Page Vehicles Note If you plan on taking credit card information it is mandatory for you to use the secure link https to access Rent Centric online reservation website Please remember if you user secure are referencing to an external style sheet or HTML headers or footers remember if you selected https for secure site Luxury Rental Windows Internet Expl http or https User Manual 23 Webcustomer Setup Menu Email Setup Hours Of Operation lt p Rental Policies Reservation Setup Featured Specials gt Website Design Add Edit Webpages gt Widget Setup Your Online Reservation Website Links PC and Mac Browsers https www2 rentcentri
49. for their vehicle rental To Add New Insurance 1 Click on Insurances Coverage 2 Click New 3 Enter the insurance information see Insurance Fields below for more details 4 Click on Advanced tab to access more setup information 5 Click Save To Edit Insurance Click on Insurances Coverage Select the radio button next to the Insurance Rate you would like to edit Click Edit Modify the insurance information see Insurance Fields below for more details Click on Save E E Insurance Fields Basic Tab Basic tab allows you to quickly add or edit insurance If you like to have more setup simply click on Advance tab 36 Insurance Name In this field you can identify the full name of the Insurance Code This friendly version of the code will appear when printing out agreements or checking out vehicles e g PDW Personal Damage Waver Insurance Code Insurance code is used to identify the insurance name on the rental agreements e g PDW Please use short codes or acronyms if possible Please do not use space in the code title Rent Centric V 2 0 Vehicle Type Vehicle type refers to the size of the vehicle e g compact economy full size luxury etc Throughout the application when the vehicle type is selected it will automatically identify with the insurance entered with it on w this screen You can select ALL to apply this rate to all Vehide Types FZ ALL vehicle types or select one or more veh
50. g and sales information O O Price Original price paid for vehicle Buy Back Value Amount of buy back value if applicable Monthly Payment Monthly payments for load if applicable Acquisition Type How vehicle was acquired i e auction Acquisition Date Date vehicle was acquired Acquisition Price Price vehicle was acquired for Selling Company Company Selling vehicle if applicable Clean Wholesale Wholesale price of vehicle without liens or loans Book Retail Retail book value of the vehicle Registered Owner Registered owner of vehicle if applicable select from drop down menu of Registered owners entered previously from Administration tab gt Common Settings User Manual 59 O O Average Auction Value Average auction value for vehicle Title Comment Any comments made on Title document of vehicle Loan Number Loan number if applicable Bank Bank where loan was processed or holding loan if applicable Select from drop down menu Entered in Companies Corporates with Company Type of Bank Finance Lease Term Terms of the lease agreement if applicable i e 5 year term Finance Amount Amount of loan Finance Date Date loan acquired Interest Rate Interest rate on loan Payment Amount Monthly payment amount Monthly Depreciation Vehicle Depreciate i e 02 Book Value Retail book value of vehicle Asking Price Asking price if selling vehicle Title Location Location of title document for vehicle Title
51. icle types from the FA cargo Van Z Compact Ist M A Calculation By This allows you to select different baz calculation methods You can choose between standard 24 Calculation By 24 Four Tme E hour and calendar day e Weekly 139 93 Daily Weekly and Monthly Rates Enter your rate values Gor for example 20 140 and 600 When daily rate is entered Fave system will auto populate weekly and monthly by multiplying the daily rate by 7 and 30 or the number of days set in the month under Location Information The hourly will be populated automatically in the advance tab by dividing the daily rate by 4 which you can change Display Online Select this option to make this insurance available online W Active Check this option to activate the insurance If the insurance in not activated it will not display anywhere in the application Advance Tab Deductible This field is mostly for display on the rental agreement to show the insurance coverage deductible amount Grace Minutes Enter minutes which you will allow the customer to be late when returning the vehicle System will give 59 minutes by default Any number entered in this field will be added to 59 minutes You are able to enter a negative number for example 59 which means 0 grace minutes Province State Select province or state of location Country Select country of location Effective Date and End Date Enter the start and end date range for insurance to be ava
52. ilable Image Browse to Upload an image for this insurance For example for CDW you can use a airy ER li E f A f Browse only bmp jpg png or gif safe driver wearing seatbelt This image will show on your website when you clients click on Optional Extras areas to view more details about your insurances lv Value Pricing When selected the application will automatically check to see if the higher line rate is cheaper than the final calculated rate For example if someone rents the car for 6 days and the total is greater than the weekly rate the software will automatically use the weekly rate Y Mandatory Insurance This insurance will be mandatory when this vehicle type is selected User Manual 37 Payment Methods Add Remove payment methods you accept in this screen Payment Details Add Remove payment details when adding Other Charges in checkout or reservation Type Payment will allow detail to be available in Payments amp Charges Payment Details Deposit Type Payment Memo Type Charge will allow detail to be available in Other Charges IV Payment Details Excess Cleaning Fee Type Charge hd Memo E Default 3 Add Other Charges Amount Amount DEn Amount Amount 38 Rent Centric V 2 0 Taxes Tax code is designed to let you define the tax configuration for each location The taxes are used in the total amount
53. ill prevent opening a rental agreement if minimum age is not met You can also enter an underage Misc Charge and at the Misc Charge setting check ON the underage check box so the misc charge would be applied automatically to the rental when a driver is underage o Reservation Agreement Daily Business Report Quote and PO Number Enter the starting sequence number for these items in the software You can enter numbers only or mix of word and numbers such as LAX0001 o Edit Quote Email Quote SMS Click on these links to edit the outgoing email and SMS text message when sending quotes to your customers o Days in Month Specify number of days in month for the daily rate to switch to monthly rate Some rentals use 28 and others use 30 o Enable Corp Rate Check this field ON to enable filtering rates by selected Company at time of generating quote reservation or checkout Note if you enable this feature you will not obtain any rates if selected company does not have any rates setup under their profile o Enable Online Booking for this Location Allows this location to present vehicles and accept online reservations from the link provided in Web Customer User Manual 11 o Odometer Indicator Select the right indicator based on your region for KM and Mile and all the information on vehicle or rentals will be displayed correctly based on your selection e g 200 Miles allowed per day vs 200 KM allowed per day o One Way Select One Way cha
54. ily amount lump sum payment o Adjusters Select Adjusters name from Company if insurance claim o Pay Total Check if company is paying total rental bill o Memo Add memo o Insured Enter Insured name if insurance claim usually renter s name on RA o ROH Add repair order if applicable o PO Add purchase order if applicable o Loss Date Enter date of accident if insurance claim o Claim Enter claim from insurance company o Max Pay Enter amount of maximum payment o Company Pays Enter company will pay o Number Of Days Enter of days of rental if Amount box is daily amount or 1 if lump sum amount o Pay All Taxes Check if company pays all taxes o Taxes Check specific tax es company will pay Note Company must be added from the Administration tab Companies Corporates prior to generating a bill split SO Rent Centric V 2 0 Traffic Tickets Use this utility to manage add delete traffic tickets for each customer O To add a Traffic Ticket 1 Click on New 2 Enter the ticket information into the fields 3 Click Save To edit a Traffic Ticket 1 Select the radio button next to the ticket you would like to modify 2 Click on Edit 3 Modify the ticket information and click Save To delete a Traffic Ticket 1 Select the radio button next to the ticket you would like to delete 2 Click Delete 3 You will be prompted with a deletion confirmation message Click Yes to delete the ticket Ticket Dat
55. ission VIN Number Current Status Vehicle Type Year Active None Active Vehicle ID License Plate vehdet VehideType H N um be r baa y License Plate Number Location Luxury Rental h Current Status y M ake Owning Location ALL v Year y Current Location ALL v Transmission yl C urre nt Stat US active y VIN Number Po wning L ion O g Locatio Rent Centric V 2 0 To search for a vehicle 1 Click on Vehicles on the Menu 2 Click Find a Vehicle 3 Enter the partial or complete search criteria and click Search 4 If your search is successful click on the radio button beside the vehicle ID and click Search Now you are in vehicles main screen Vehicles Main Screen License Number BAYR 730 Type Intermediate Colour Gold Transmission Automatic Cylinders 4 Odometer 95020 Current Status Available Location Luxury Rental Current Location Luxury Rental Maintenance None due Vehicle Specifications lt p Maintenance Ownership Information Problems Damages Repairs Accidents Upload Image Carwash Delete Image gt Insurances Deactivate Vehicle Conditions The following submenus are available on the vehicle main screen Vehicle Specifications This screen is used to modify update and track vehicle specifications You an also change the vehicle type location or status Ownership Information This screen is used to modify and update vehicle leasin
56. k this rate will be available online Rate You may click Skip on Start for Hourly rate complete Daily Extra Day and tab for the system to calculate the balance of rates Mileage Enter allowed mileage km User Manual 35 Extra Mileage KM Charge This charge will apply if the total driven KM Mileage exceeds the total allowed in the agreement Use zero if you would like to allow for unlimited KM Mileage Use 1 if you would like to charge per each driven KM Mileage Fuel Charge Fuel charge applies to if fuel in is less then fuel out The charge is calculated based on the rented vehicle tank size which is specified under vehicle specifications Grace Minutes Enter minutes which you will allow the customer to be late when returning the vehicle System will give 59 minutes by default Any number entered in this field will be added to 59 minutes You are able to enter a negative number for example 59 which means O grace minutes Minimum Rental Days Set minimum days for a rental period Manage IPs Enter the start and end IP address range for your customers booking online With this feature you are able to limit your exposure by region and have higher or lower rates per regions Please consult with Rent Centric staff if you have any questions about this feature Insurances Coverage Use this utility to enter specific insurance coverages Insurance coverages are used for customers who would like to purchase additional protection
57. l eliminating repeat data entry and making it a quick process Notes Click here to enter notes under this agreement Move Reservation Click here to find add a customer and move this reservation under that customer Email Reservation Details Click here to email reservation details to the customer Payments Charges This screen allows you to manage payments and charges under reservations If you have enabled internet payment gateway feature please refer to internet payment gateway section in Process Credit Card Amount this document you can process credit cards by ee a Credit Card 41100001111 y Cvv2 Date 3 21 2010 1 Clicking on Process Credit Card 2 Enter the amount Payment Detail y ai Authorization Code fp 0 3 Select transaction type Authorize Payment or Transaction Code Payment Method se Refund l Bill NONE 4 Select the card on file or click to Add New Location Tooary Rental Res 893 y 5 Click on More to specify more information and click Submit You can apply a payment by entering a pre authorize number and transaction code and clicking on Submit If you don t specify this information system will generate a fresh payment with new authorization and transaction codes For refund you must enter the amount and enter the authorization and transaction codes to specify which payment is being refunded in this transaction and then click on Submit Add New
58. link will appear beside rate type By clicking on this link you can setup up to 10 hourly rates for the rental For example if the first hour is 45 you can enter 40 for second hour and 35 for third hour and continue entering the hourly rates Minimum Select minimum minutes for this rate For example if the minimum charge is 15 minutes you can select 15 and the rental will charge 15 minutes minimum even if the rental is 10 minutes o Minute Block Select the block of minutes in an hour The hourly rate will be pro rated to the blocks selected For example if you select 15 minute blocks on a 40 hourly rate the rate will be divided by 4 which will be 4 15 minute blocks in an hour which is 10 Then at the beginning of every block 10 will be charged o Weekend This rate type allows you to provide a weekend specific rate with pickup date time and drop off date time range For example you can setup 24 weekend rate and enter Pickup Date Friday Pickup Time 9 AM and Drop off day of Monday Drop off time 4 PM In this example if clients request a rental anytime after 9 AM on Friday and before 4 PM on Monday which is between pick up and drop off date time this rate will be available to them Pickup Day Please refer to Weekend Rate Type above Return Day Please refer to Weekend Rate Type above Effective Date The start date of the rental rate End Date The expiry date of the rental rate Available On Select the days of the wee
59. llows you to modify customer information You can also add modify or delete notes for each customer on this screen To add a Note A 1 Click on New p Add New Record 2 Enter your note context 3 Click Save Cell Phone Fax i icense Drivers License B2222222 To edit a Note ame oe 1 Select the radio button next to the l CENETA note you would like to modify club Hember aa 2 Click on Edit 3 Modify the note and click Save To delete a Note 1 Select the radio button next to the note you would like to delete 2 Click Delete 3 You will be prompted with a deletion confirmation message Click Yes to delete the note Open New Agreement Check out By clicking on this link you will be able to open a new agreement checkout vehicle for a customer Please refer to checkout process in this manual Close Last Agreement Check In By clicking on this link you are able to check in a vehicle or close the last agreement for a customer Please refer to check in process in this manual Agreements This screen shows you all the agreements for the selected customer and you re able to perform different actions on each agreement Reservations On this screen you can view the existing reservations for the selected customer or perform the following actions User Manual 47 Agreements Menu Agreements menu allows you to search add modify agreements and perform different actions on them such as editing closing che
60. ls 4 5 Select the radio button next to the Tax Rate you would like to edit Modify the Tax information see Tax Information Fields below for more details Advanced Name Sales Tax Code sT sis vehide Type M ALL m Cargo Van M Compact Convertible he Coupe f Calculation By Percentage k y Rate 2 Applicable Charges 7 Time M Mileage M Miscellaneous Charges M All Insurances M All Taxable Taxes T Display Online M Active W Display Online Select this option to have this tax available online User Manual Advance Tab Applicable Taxes Insurances and Misc Charges Click on ALL or select specific items that are taxable Y Mandatory Tax Select this option to make this tax mandatory Y Value Pricing When selected the application will automatically check to see if the higher line rate is cheaper than the final calculated rate For example if someone rents the car for 6 days and the total is greater than the weekly rate the software will automatically use the weekly rate Y Taxable This option allows you to have tax on tax and it s only applicable to any calculation type except Percentage Misc Miscellaneous Charges Misc Charge is designed to let you specify all your miscellaneous charges such as additional driver or baby seats To Add New MiscCharge 1 Click on MiscCharges 2 Click New 3 Enter the MiscCharge information see MiscCharge Fields below
61. mage Logo Browse only bmp jpg png or gif Display Skin Default y Calendar Skin vista x E O Stylesheet al Compact Web Customer Width 0 google _conversion_value with Total so the reservation total amount would show when code loads For more information please search for Google conversion Background and Text color Select your background and text colors Background Image Browse and upload background image Image Logo Browse and upload your logo image Style Sheet Enter you own CSS style sheet code to override default web customer style sheet This will allow you to customize the look and feel of the website Display Skin You can select from preset skins and color schemes which come with Rent Centric Compact WebCustomer Width Enter the width of compact web customer to your desired pixel Rent Centric V 2 0 Widget Setup You can place Rent Centric reservation widget on your homepage inside a frame or an Iframe Once clients select the location and dates to continue it will redirect the clients to reservation process step 2 If you have a custom reservation website please enter the Online Reservation Page name in the text box Also you can have the widget as POP up or same window when clicking on Continue to go to step2 Your Online Widget Link httos www2 rentcentric com Client fMWebCustomer Widget aspx Online Reservation File Name AE Target File Explorer
62. minID Revenue by Customer Provides a list of RA s sorted by All or a specific customer as specified by filter and date range Revenue by Vehicle Provides a list of RA s sorted by All or a specific vehicle as specified by filter and date range Revenue by Location Provides a list of RA s sorted by All or a specific location as specified by filter and date range Rent Centric V 2 0 o Revenue by Rates Provides a list of RA s sorted by All or a specific rental rate as specified by filter and date range o Revenue by Company Provides a list of RA s sorted by All or a specific company as specified by filter and date range o Non Revenue Provides a list of RA s where Non Revenue has been checked for a selected date range o Revenue by Options Provides a list of RA s sorted by All or a specific option as specified by filter and date range User Manual 65 Manage Menu Manage menu allows you to access some of the most used functionalities of the administration which is commonly used by your staff Here we will address features which are not in the administration S Management Claims Management Companies Corporates Tasks Point Of Sale Referrals Email Marketing Commissions Re OpenAgreements Import Utilities Import Utilities You are able to import vehicles customers companies and many more of your existing information via a CSV file into Rent Centric Simply click here to download the latest
63. mind customer of their upcoming reservation Simply enter the subject email content and select the number of days prior to checkout date for the email to go out automatically OO Rent Centric V 2 0 Rental Policies Enter your master policy or add more policies from this screen Edit gt gt Hours Ne are open Monday through Saturday from 84M to 6PM Mountain Time by appointment reservation only In order to ensure vehicle availability please make a eservation ondine or by calling us at 801 683 7294 Additionally we offer after hours service for a fee Payment Method po Featured Specials This feature allows you to setup discounts or specials based on a specific Location Vehicle Type and rate available in a date range You can also upload an image for this special which will be displayed online Special Name Po Location Wehide Type Po A Rates Pol Effective Date o En End Date Bl EH Add Edit web pages You can simply add edit more tabs and add content to your website At Add Edit Webpage screen you simply search for your pages from the search field on the top or click Add New When adding new Web Page simply select Page Type which can be a webpage tab on your website or an external link to another website which will hide the body area and you can enter link Make sure you enter the external link as http AWwww SampleWebsite com page htm Target can be pop up or same page which makes the tab pop
64. modify a Location 1 Click on Administration 2 Select the location you wish to modify from the location drop down under the menu bar The Location Settings main screen will display Please see the Location Settings Menu section for more details on these options User Manual 9 Configuration Location Information Allows you to edit the information on your existing location s Location Information This section contains the main information on a location such as address phone numbers and location contact O O O Location Name Operational name of location this name will print on contract Location Code May be initials of location your selection Prints on some reports Contact Full Name Full name of contact at this specific location Address street address of location City City of location State Province State Province of location Zip Postal Zip Postal code of location Country Country in which location is located Closest Intersection Street intersection of location Closest Airport Airport closest to location Email Email address of location Phone Phone number of location Fax Fax of location Toll Free Number Toll Free of location if any Legal Name D B A Legal Name of business GST TaxID Tax ID or HST Memo Note Location Setup This section allows you to modify or update each location individual setup and parameters O O O Location Time Zone Select your correct time zone wh
65. n throughout the system Use One Way Check if one way rentals will be permitted Memo Note Rent Centric V 2 0 Administrators This screen allows you to add modify employees to your system and giving them access to logon to the system You can define permissions for each specific user which gives you a greater flexibility to control your employees For example if you check off the Insurances View permission checkbox that user will not be able to modify any insurance settings Admin Information Contains general information on the administrator e g ID Name etc gt Note Username must be in email address format o Admin ID Username set up in email address format o Full Name Name of AdminID user or employee o Title CSR Rental Clerk or Manager for example o M Full Administrator Account Select this option if you are granting the full administrator rights to the user This will allow the user to view all locations in the system o If not selected highly recommended the user will only be able to view their location information and settings o M Active Check this option to activate the Administrator If not activated the administrator will not have the ability to login to the system o Language Sets the language for this user If you are interested in other languages please contact us at support and we will provide you with the translation sheet to update the system o Theme To personalize your system skin a
66. n to another by choosing the source location destination location click ON setup tables you like to copy over System will automatically prevent duplicates One Way Rates In order to setup one way rates between your regions use this table to populate the information by selecting Region From Region To and One Way Fee to populate the one way rate Once entered at Quote Reservation and Checkout screens the one way fee will apply as an additional charge State Provinces Use this screen to add remove different state names and state codes Countries Use this screen to add remove different country names and country codes which are used across the application Master System Setup You can manage master system setup for mandatory and optional fields or simply add a survey to appear on the checkin process SMS Provides Manage your SMS provider carriers and their respective SMS gateway for sending SMS text messages to your users and customers User Manual 17 Internet Payment Gateway Rent Centric offers secure internet credit card processing systems This allows Car Rental locations to process customer s credit cards online through their desired payment gateway which offers a more robust high speed and accurate credit card processing since credit cards are processed in less than a second By simply entering the customer s credit card information into the system you re able to process their credit card without having to utilize a
67. nd floors choose different display themes o Password The Password can be changed at any time The next log in will require the new password o Confirm Password Retype same password o Title Title of the Admin ID Rental Clerk for example o Commission Type Commission paid to your Admin ID or employee based on or o Commission Amount Amount of or from commission type o Max Discount The maximum discount your Admin ID may select on a rental agreement or reservation o Commission Structure Select a commission structure which applies to this user To Manage Commission Structure please refer to the section in this manual User Manual 13 Admin Group See below admin group drop down is used pre populated permissions Customers Information Menu tool bar I view M add IM Disable I Edit e Reports I Administration z Management Reports w Manage Credit Card Transactions Vehicles Management M View Credit Card IM Process Credit Card M View M Add M Disable M Edit M Refund M Delete Transactions M Edit Transactions Void Transactions Reservations Vehicle Maintenance M View M add M cancel M Edit M View M Add M Delete M Edit Agreements Vehicle Repairs IM view M add M Delete amp Cancel M Edit Mi view M Add M Delete M Edit M Checkin M Check out IM Rate Change e Date Time Change I Allow Overbook L Closed Agreements Edit Rates Setting Vehicle Problems W View M Add Disable M Edit M View M Add M Delete M Edit
68. nse plate assigned to vehicle 2 Current Status You can see current status of your vehicle and upcoming reservations in the next 7 days Vehicles Pie chart or bar graph of vehicle status Colors may be changed from Administration tab gt Status Reservations Bar graph of confirmed reservations for the next 7 days Rent Centric V 2 0 3 Vehicle Availability You could quickly search for available vehicles on a given date and type of vehicle Location Location where vehicle may be located or renter s pick up location Detailed Look up You may search by Vehicle ID License Plate Vehicle Type Active Non Active Location and Date range Num Days Number of days of proposed RES or RA Vehicle Type Vehicle Type assigned to vehicle Vehicle ID System Vehicle ID 4 Quick Menu You could quickly create new reservation or open a new rental agreement checkout Skin Change You can click on the bottom left side of the screen to select your personal skin to change the color schemes of the system Rent Centric List Navigation In Rent Centric you can perform the following actions Add New Item Sort Select Delete gt Rent Centric Windows Internet Explorer p GA T je https iwww2 rentcentric com newrelease Main aspx y G we de Rent Centric Re nt Ce ntri Version On Demand Vehicle Rental Software 2 0 0 21130 Luxury Rental Home Administration Customers Agreements Reservations Vehicles Repo
69. nts open at the present time Available Displays total number available vehicles at the present time Due in and Overdue Displays total number of open rentals due in and over due late Rez Today Reservations scheduled to be pick up today No Showup Reservations where customers did not show up on time Refresh Click here to refresh the real time dashboard User Manual Home Menu Quick Menu The Quick Menu displays 4 sections which are used often during a daily car rental operation 1 Quick Look up You could quickly search for existing agreements reservations customers vehicles Agreement You could quickly search for existing agreements Agreement assigned to previously opened rental agreement Unit 4 System Vehicle ID of vehicle assigned to rental agreement Full Name Renter s full name Reservation You could quickly search for existing reservations Res assigned to previously opened reservation Vehicle Type Vehicle Type of vehicle assigned to reservation Vehicle ID System Vehicle ID of vehicle assigned to reservation Full Name Renter s full name Customer You could quickly search for existing customers First Name Renter s first name Last Name Renter s last name Phone Number Renter s telephone License Number Renter s driver s license Vehicle You could quickly search for existing vehicles Unit System Vehicle ID Vehicle Type Vehicle type assigned to vehicle License Plate Number Lice
70. ny choices for your agreement contract and invoices print outs Default Agreements You can simply use one of the existing agreements in the system Standard is used for rental agreements Invoice is used to generate an invoice for customers tax proposes Bill Split Invoice is used when you split the rental bill with one or more parties Custom By Rent Centric Rent Centric offers customization services for developing any type of rental agreement Simply email us a scanned copy of your current rental agreement our Rent Centric staff will develop an identical contract and add it to your system Contact us at support rentcentric com if you need assistance Custom By User If you have HTML and design experience Rent Centric gives you the option of creating your own Rental Agreement From the drop down simply select Custom By User and an Editor will appear Start building the HTML contract simply drag and drop the values from left to the editor which then will be replaced in real time which rental agreement is printed Paragraph St Font Name Real v Fea BI U ade aS A 247 Apply CSS Cl GF co Mi ge Ml og de Ls Aa HA Zoom a Fe loss Phone 91 Fax 29225 Website 157 Email 415622 Agreement 2722 F2158 gt 5 33 HEOR FFB1FH FFE2FF Licenses 34 Exp FR159 Date of Birth 28742 Phone 28322 FFlo2s gt ADDITIONAL DRIVER s Frllass Licenses 210942 Exp 160 211242
71. o Region This field is used for one way setup which allows you to assign your locations to regions in your one way table please refer to one way configuration for more information o Latitude and Longitude this field will be used to pin point your location on maps displayed in the software o Mileage Buffer Set miles allowed outside location area o Charge Per Mile This field is the location wide extra driven mileage or KM charge for excess driven mileage You can override this value when setting up rates o Industry By selecting your correct industry the software will display industry related information in various sections of the system such as damages of vehicle and vehicle specifications o Convenience ReFuel Rate Enter the fuel charge price when customers return the vehicle with fuel in less than fuel out o Prepaid Fuel Rate Enter fuel rate for prepaid fuel option at checkout process Note this rate is usually lower than Convenience refueling rate o Gas Diesel Depending on vehicle fuel type gas or diesel the fuel numbers you enter will be used for calculating the fuel charges For example if you enter 1 00 for pre paid fuel and your vehicle tank size is 40 liters if the tank comes back empty system will charge 40 x 1 00 40 00 for fuel This feature works with both liters and gallons o Driver s Min Age Underage This field specifies minimum driver s age required to open a rental agreement at time of checkout System w
72. o button next to the claim you would like to edit Click Select Modify the claim information see Claims Information Fields below for more details Click Save Referrals You can manage your referrals from this screen Referrals are companies or individuals who send you business with this tool you will be able to track referrals and run reports to find out who sent you the most business Whenever you enter a new reservation or agreement you can specify a referral from the existing list or simply add a new one by clicking on Add New beside the drop down In the referral management screen you are able to setup commissions banking information etc You can simply select the commission type dollar amount or percentage and enter the commission amount You can also select the items which are commissionable in a rental agreement Based on these parameters when you run the referrals report you can see the calculated commission amount Referral fo FulName ts Email Phone fo Fax fo Commission Type ls y Commission Commissionable Dan l Time 7 Mileage T Fuel T Damage Personal ID AA Bank Name fo Account Number fo Legal Name fo Memo User Manual 31 Repair Order Maintenance Program Used to track repairs maintenance and expenses done to your vehicles Add Repair Order Add new repair order or maintenance program Repair Maintenance Programs Add new program name and specific vehicle models
73. older of the highest Better Business Bureau Rating of A for y ACCREDITED Customer Satisfaction Our Technologies are dedicated to delivering scalable web based fleet management software that will be tailored to meet the requirements of both small and large operations Rent Centric prides itself in having achieved satisfactory results with our customers time and time again Our proven technology combined with our team of professionals have allowed us to realize our goal to provide fleet management solutions that deliver measurable and sustained returns on our clients investments About Rent Centric Vehicle Rental Software Rent Centric is a full featured web based application designed specifically for your automotive fleet management With Rent Centric you can focus on the task of running your business economically and worry free Rent Centric will run your back office and front end office Your customers will be able to quickly and easily make online reservations and monitor their accounts through the system s web based and user friendly environment Contact Rent Centric Head Office 1 Yonge Street Suite 1801 Toronto Star Building Toronto Ontario Canada M5E 1W7 24 7 x 365 Network Support 9 AM to 5 PM Eastern Standard Time Monday to Friday Training Phone Support except statutory holidays Tel 416 250 1519 Ext 22 Fax 416 250 1082 Toll Free 1 866 999 1519 Ext 22 E mail support rentcentric com User Manu
74. on type date Loan bank and terms o Vehicle Maintenance Provides a list of vehicle maintenance due within the date range selected Information includes Shop maintenance type such as oil change and amount o Vehicle Maintenance Alert Provides a summary of up coming maintenance with KM Mileage until maintenance is due o Snap Shot Over all view of rentals per vehicle type o Vehicle Insurance Provides a summary by Vehicle ID as to what type of coverage the vehicle has such as liability Only or Full Coverage o KM Difference Missing Provides a list of RA s with Odometer Out IN and difference grouped by Vehicle ID for a selected date range o Agreement Status Provides list and pie chart of the status of RA s with in a selected date range o Vehicle Rental Calendar Provides a bar graph of RA s based on date range selected o Corporate A R By Bills Provides an aged list of bill split invoices generated for companies may be filtered to age or balance owing o Customer A R Report Provides a list of RA s with Res may be filtered to balance owing zero balance or all o Reservation A R by Bills Provides a list of bill split invoices generated for companies on a reservation may be filtered to balance owing o Corporate A R Analysis Provides a list of Corporate accounts receivable split in to aged columns 30 day 30 60 day columns o Fleet Grid Provides a summary grid of Fleet count on rent Res Out and a number of items including
75. pe 1 Click on Vehicle Types from the Administration screen 2 Click New 3 Enter the Vehicle Type Name e g Full Size 4 Click Save To Delete a Vehicle Type 1 Click on Vehicle Types from the Administration screen 2 Select the radio button next to the Vehicle Type that you would like to delete 3 Click Delete 4 You will be prompted with a deletion conformation message Click Yes to delete the Vehicle Type Status A new status such as Staff may be added you may then change the status of the vehicle in Vehicle Specifications You may also select the color which appears on the Vehicle Status pie chart on the Home page Body You may add a new vehicle body such as Trailer for example User Manual 43 Customers Menu Customers menu allows you to search add modify Customers and perform different actions on them such as making a reservation or opening an agreement By clicking on Customers Menu you will have the option to either find customer or add new First Name PO Driver s License Number po Last Name Pe Customer ID fe Phone Number po Zip Postal Code po Credit Card I or II Pe Company Name fe Location Name Luxury Rental Customer Code Fo Ls Add New Find Customer This utility allows you to search for an existing customer by entering one or all of the following search criteria First Name Last Name Phone Number Credit Card 1 or 2 Customer ID Zip Postal Code Company Name
76. problem occurred o Odometer Odometer reading when problem occurred o Status Current status of vehicle i e Out of Service Repairs Use Repairs screen to enter and track the repair orders Always enter the total cost and labor to have accurate reporting Upload Delete Image You can upload actual vehicle images under this vehicle Deactivate To remove delete vehicles from your fleet simply click on this button or go to Vehicle specification screen and click on Active check box This will not delete the vehicle from your database but will only send it to archives which are not accessible for rentals and reservations You will still be able to access this vehicle or activate it again User Manual 61 Reports Menu Reports are designed to allow you monitor your business accurately All reports are web based and viewable online through a web browser You need to download the report viewer to view the reports Simply click on the link provided on reports page and download the report viewer lf any complete or partial value is provided the report is narrowed down to the specified value For example if you are generating customer list if you enter bill for first name the report will generate all customer with bill as their first name All reports are exportable to the following formats 1 Excel 2 Word 3 Rich Text 4 PDF To export a report Generate a report Click on the export button on the report screen Select
77. r they are paid Referral Provides a list of RA s where a referral has been entered for a selected date range List sorted by referral Payments amp Charges Provides a list of Payments amp Charges sorted by payment method AmEx for example Customer Notes Provides a list of notes made to a customer and when they were entered in the system Customers Undesired Provides a list of customers flagged as Undesired Daily Business Report DBR lists RAs closed with in date range selected summarizing revenue MiscCharges and taxes Daily Cash Summary Reports payment methods received in a selected date range sorted by payment method Month To Date Report summarizes revenue and breaks down items sold with in MiscCharges Insurances and taxes for example for selected month Agreements Provides a list of agreements for selected date range Sorted by AdminID subtotaling several categories such as insurance sold Event Tracking Provides a report of system events based on AdminID or keyword for a selected date range For example you may track what AdminID m rc com has done for the past day or week Tasks Provides a list of tasks generated with in a selected date range may be filtered by subject name Commissions Provides a list of RA s with commission amounts if AdminID set up with commission payment Sales Projection Provides a list of RA s with Location and amount information Work In Progress Provides a list of open RA s sorted by Ad
78. r Location Information Mileage KM Allowed Enter maximum mileage allowed per daily week and month At time of rental if rental mileage KM exceed maximum allowed you can charge client for additional mileage km charge To enter additional mileage charge click on Advance tab Enter 0 in all three boxes to allow unlimited mileage and enter number 1 to charge for every Mileage KM driven lv Display Online Select this option if you like to make this rate available online Y Value Pricing When selected the application will automatically check to see if the higher line rate is cheaper than the final calculated rate For example if someone rents the car for 6 days and the total is greater than the weekly rate the software will automatically use the weekly rate W Active Check this option to activate the rate If the rate in not activated it will not display anywhere in the application Advance Tab 34 Calculation By This specifies the Calculation method used by this rate 24 Hour calculation is the standard calculation method for most car rentals Every 24 Hours is calculated as a rental day However some rentals use Calendar type calculation where every date change is calculated as a full day For example if some one rents the car from 4 PM today to 11AM tomorrow the Calendar day will calculate the rate for two days even though the vehicle was only rented for 19 hours which is less than a day Rate Type o Standard The most common
79. ract Email Friendly Check and friendly version will be emailed to your customer Upload Logo Click here to upload your location logo which will appear on the top right side of your software and also on your agreement reservation quote printouts 20 Rent Centric V 2 0 SMS Notifications Utilize SMS notifications to send real time SMS text messages to your device when 1 Someone makes an online reservation on your website 2 Get updates on your rental operation such as receiving real time dashboard information You can use keywords in your outgoing SMS text message to get replaced with real time information For New Reservations use the keyword to the left and for Real time dashboard notifications use keywords to the right Keywords you can use Copy and paste F FullName LocationName LocationAddress 7p ReservationIDS CheckoutDate CheckInDate website Phone TollFreeNumber vehide rate New Reservation Notifications Reservation ResID made online FulName Checkout Date Real Time Dashboard Notifications Real Dashboard LocationName Total Vehide TotalVehides Rental Today RentalToday On Rent OnRent Returned Returned Avaliable Available Damaininn Dah in D amaininaD ah irme Keywords you can use Copy and paste Fullname TotalVehides RentalToday 0OnRent Returned Available RemainingReturns Du
80. rent locations Display Offsite Locations By turning ON this option your offsite locations will display in the location drop down list Your customers will be able to select the offsite locations as their preferred pickup or drop off locations All the rates and information will still come from the parent location and the only information from child location would be the Pickup and Dropoff location of the reservation Show Different Tabs Buy turning on and off these options you can show hide different tabs on your website Vehicle Unavailable Message You can specify a custom message to be displayed when a specific vehicle type is not available for booking Read Only Mandatory Insurance Misc Charges with this option you make your mandatory insurances or misc charges read only disabled so your customers will not be able to uncheck them on your website For example your rental operation might have mandatory insurances on specific vehicle types Allow Rate Code Company Code Input By turning on this option your customers are able to enter a specific rate code or their company code to get preferred or discount rates For example you can add a new rate called Ski and by providing this code to your customers they will be able to visit your website and enter Ski in the Discount Code to get the preferred rate For company code if you have setup Companies in Rent Centric with special Corporate Rates your clients are then able
81. return to Reservation Screen 28 Click on Customer Tab to entre any remaining information Once complete click on Save and Go To Reservation tab 29 Enter the number of days required in the Number of Days field either manually or using the provided calendars 30 Select a Vehicle Type and the rate will automatically populate 31 Select Rate Rate Detail can be used by authorized users to override rate values OPTIONAL Entre Vehicle ID either manually or by clicking on Search next to the Vehicle ID field Click Search again in the Vehicle Search window to select the required Vehicle ID Click Select in front of the Vehicle ID needed Select options and add ons from the list by checking the boxes Click on Update Charges Summary to apply any new options selected you can override any of the option values by clicking on the option name inside the Charges Summary box 32 If required entre Airline Flight Hotel Arrival Airport and any additional notes in the corresponding fields 33 Click Save 71 Quote Reports Manage Quote Due In O Over Due 7 Quote Look Up Questa TCO are Advanced Search gt gt frw unio Poo Date 131010 655 PM Mum Dys eta Date IO Eaa PM Cihan an l harria add Other Chargers F iw El Save Rent e Reserve Ss 0 Email a EE Print Available Vehicles Reserve Rent Integra ID 268 Open RA 1136 1 12 2010 1 15 2010 z E Ea E ION ID 27
82. rge type if more than one location or disable o Location Weather ID Click on the link to find your location and enter the correct weather ID for displaying weather information on online reservation website o Website Enter your website address if applicable o I Active Check this option to activate the location If not activated the location will not show up in any sections of the application o M Signature Pad Click on this option to enable capturing client digital signature at checkout screen if you have Topaz Signature Pad Device o Copy Location on Reservation Emails Check if location is to receive a copy of reservation confirmation emails sent to customer Offsite Locations Offsite locations are often added for adding additional depot or locations which are not full locations and are used just for tracking your fleet Location Name Location Name or Airport counter for example Code Initials of location or airport code your selection Contact Name Contact Name at offsite location Address Street Address of offsite location City City of offsite location State Province State Province of offsite location Country Country of offsite location Phone Phone of offsite location if applicable Fax Fax of offsite location if applicable Email Email address of offsite location if applicable Hours of Operation Hours during which the business is open Is Active Check if offsite is active and available for selectio
83. rn Date Expected Date in of vehicle o Pickup Location Location Out of vehicle o Return Location Location IN of vehicle o Company Company of employment for client o Vehicle Type Vehicle type assigned to vehicle for quote o Rate Rental rate assigned to vehicle type for quote o Discount You may generate a discount based on or o Options You may check MiscCharges and or insurance to quote o Add Edit Other Charges You may add edit Other Charges IV o Generate Quote System will calculate all items in quote o Save You may save the quote o Rent You may generate a rental agreement based on quote information o Reserve You may generate a reservation based on quote information o Email You may email the quote to your client after saving quote o SMS You may sent quote information to your client s cell phone after saving quote o Print You may print the quote after saving quote User Manual 67 Quick Reference Checkout On the Home page click on Rent Now to go to Checkout page e A On Customer tab 3 Rent Now GP Choose one of three options for entering customer information Option A Manual entry 1 Start typing customer information into the provided fields be sure to complete any mandatory fields marked with required Option B ID Scan 1 Click on ID Scan to open ID Scan window Primary Driver Cl Swipe License Here ID Scan First Name Po Search Last Name Po Address 1 Po Address 2 Ci Zip Po
84. rts Manage Quote Y Luxury Rental v Click to add new item Available 29 Due In O Over Due 7 Rez Today O No Showup 13 Ge Refresh Administration gt Insur Gp Add New InsuranceCodel LDW Loss Damage Waiver LDW2 Loss Damge Waiver PAI Personal Accident Insurance Click here to delete PAP Personal Accident Protection PEC Personal Effects Coverage rctestins4 rc test insurance 4 rc test insl rc test Insurancel SSSS rsd rt rt zl dq 4 gt pl Skin Default y Getting Started Guide nm Ly E Internet 100 4 User Manual Getting Started Guide To get started with Rent Centric please follow the steps below 1 2 Learn how to browse and use the system Edit your location information Click on Administration gt Location Information Enter Makes Model and Vehicle Types which you have in your fleet Click on Administration gt Makes or Models or Vehicle Types gt Add New Enter you vehicles Click on Vehicles gt Add New Enter new Rates Click on Administration gt Rental Rates gt Add New Enter your local Taxes Click on Administration gt Taxes gt Add New Enter Misc Charges and Insurances Click on Administration gt Misc Charges gt Add New Learn how to create a quote reservation and checkout Please refer to related sections in this manual Setup your online reservation website Please refer to Web Customer section in this manual Rent
85. stal Po city 8 sts S Place the driver s license in the scanner and begin the scan 2 3 Place the Passport in the scanner and begin the scan 4 Customer information will populate in the ID Scan window 5 Make any necessary adjustments and click Populate Data to return to the Checkout screen 6 Enter arrival date and click browse to upload passport and driver s license scanned images Option C Search for Customer 1 Click on Search to open customer search window 2 Enter complete or partial customer information e g last name driver s license number etc 3 Click Search button 4 Find your customer in the list and click on Select to populate data and return to Checkout Screen 5 Complete any missing mandatory fields manually a To add additional drivers i iinitan e Scroll to the bottom of the Checkout page and click Add More Drivers CustomerID FirstName LastName Follow any of the above three options to enter additional drivers Note To edit or remove any of the existing drivers you can click on Edit or Delete in the driver s list at the bottom of the screen Click on Save And Go to Agreement Tab to continue to the Agreement tab CB Rent Centric V 2 0 Agreement Aut Date Out 1 29 2010 8 35 PM H O Date In 2 1 2010 8 35 PM E O Location Out Luxury Rental vi Location in Luxury Rental w Vehicle Type Please Select CRateD Please Select v Vehi
86. uel Charge Click if you wish prepaid fuel to automatically charge on agreements Y Default MiscCharge Click if you wish this MiscCharge to automatically charge on agreements Rental Discount Reasons Rental Discount reasons are used to keep track of any specific reasons a car may have been rented or discounted to a customer This screen allows you to add remove rental discount reasons which are used in customer agreements User Manual 41 To Add Rental Discount reason 1 Click on Rental Discount reasons from the Administration screen 2 Click New 3 Enter the Rental Discount reason e g Business Pleasure Holidays etc 4 Fromthe Type drop down menu select either Rental or Discount to identify the reason 5 Type any additional information you like in the memo window optional 6 Click Save To Delete a Rental Discount reason 1 Click on Rental Discount reason from the Administration screen 2 Select the radio button next to the Rental Discount reason you would like to delete 3 Click Delete 4 You will be prompted with a deletion conformation message Click Yes to delete the Rental Discount reason Vehicle options Vehicle Makes Vehicle make is used when adding a vehicle This screen allows you to add remove different vehicle makes Vehicle makes are used across all locations To Add Vehicle Make 1 Click on Vehicle Makes from the Administration screen 2 Click New 3 Enter the Vehicle Mak
87. used rate type which simply starts from daily and goes to weekly and monthly as days are added Rent Centric V 2 0 o 1to 30 Day Multiday Multi day rate type is used from 1 to 30 days if you have a specific number of rental days For example if you have a 7 day rate which is different from other rates at online reservation website when your customers request a 7 day rental this rate takes priority o Min Max Days This is same as above multiday rate and it allows you to select a range of multiday to apply a single rate to For example if you have a rate for 7 to 14 days you can simply select this rate type and enter min days and max days in the input boxes on the right of the screen o Hourly Daily Weekly Monthly Rate Types Select these rate types if you would like to charge only based on this unit For example if you like to charge a daily rate from first day and not switch to weekly or monthly select Daily o 1 to 30 Day Flat This rate type is for flat rate rentals which allow you to enter a flat daily rate and amount will be for the entire rental For example if you select 2 day Flat and enter 130 in daily the system will charge a flat rate of 130 regardless of days and hours This rate is the least popular rate type and we recommend using Multiday rates instead to enter the daily rate amounts in daily field o Hourly Block This rate type is used in Bicycle rentals or other hourly rental industries Once you select this rate type a
88. uxury Rental Check in Location Luxury Rental Opened By RE Company N A Customer Balance 534 00 Split Bill Balance 0 00 Agreement Details Payments Charges 1 Close Agreement Bill Split 0 Print Agreement Invoice Additional Drivers 0 Edit Agreement Traffic Tickets 0 Void Agreement Pickup Drop off 0 Delete Agreement Vehicle Exchange 1 Notes 0 Commissions 0 Agreement Details Use this screen to see detailed agreement information Close Agreement Click here to close agreement checkin process Please refer to checkin process in this document Print Agreement Invoice You can simply re print selected rental agreement or invoices Edit Void Delete Agreement You can click here to edit Void Delete rental agreement depending on your permission Notes Click here to enter notes under this agreement Payments Charges This screen allows you to manage payments and charges under rental agreements lf you have enabled internet payment gateway feature a please refer to internet payment gateway section in snout this document you can process credit cards by Transaction Tye on Tl 1 Clicking on Process Credit Card Credit Card 41100001111 E cw2 Date 3 21 2010 Ex 2 Enter the amount Payment Deti i Authorization Code 3 Select transaction type Authorize Payment or eas lt Refu nd Payment Method z
89. when checking out a vehicle To Add a New Tax Click on Taxes Click New Click on Advanced tab to access more setup information Click on Save To Edit Tax Click on Taxes Click Edit te oe o Click on Save Tax Information Fields Basic Tab Name Provides the description or full name of the tax when printing out agreements or checking out vehicles e g Goods amp Services Tax Code Tax code is used to identify the Tax name on the rental agreements Please use a short name or acronym e g GST Vehicle Type Vehicle type refers to the size of the vehicle e g compact economy full size luxury etc Throughout the application when the vehicle type is selected it will automatically identify with the tax entered with it on this screen You can select ALL to apply this rate to all vehicle types or select one or more vehicle types from the list Calculation By Most of the taxes are calculated by percentage type but you are also able to have other types of calculation such as 24 Hour Calendar Day and Flat For example you could use the 24 Hour calculation for Vehicle Licensing Tax Rate Enter the tax rate For example for 5 tax enter 5 in the rate field and not 0 05 M W Active Check this option to activate the rate If the rate in not activated it will not display anywhere in the application Basic j 2 3 Enter the Tax information see Tax Information Fields below for more detai
90. y clicking on this link you could add a new vehicle to you fleet To add a New Vehicle 1 2 3 Click on Vehicles Menu Click on Add New Vehicle Enter the vehicle specs accurately This screen will prompt you to enter the required fields Click Save Enter the ownership information this information is needed for reporting and vehicle payment and sales tracking Assigned ID System will automatically assign a vehicle ID this may be over written with license plate or partial VIN Original Odometer Odometer reading when vehicle purchased leased Current Odometer Odometer reading of vehicle now Year Year of manufacture of vehicle Transmission Select Automatic manual or tip tonic Colour Enter color of vehicle Vehicle Type Select vehicle type from drop down menu previously added from the Administration tab Rental Location Current rental location of vehicle Owning Location Location which owns the vehicle Current Location Current rental or offsite location of vehicle i e LAX airport Active Check for active available vehicle in your fleet uncheck to deactivate Spot Number in your parking lot where vehicle is located Make Make of vehicle such as Ford Model Model of vehicle such as Escort Model Code Model Code such as XLT Doors Number of Doors on vehicle Cylinders Number of cylinders of the vehicles engine Memo Note on vehicle Current Status of vehicle Available or

Rent Centric V 2.0 User Manual

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