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Panasonic KX-TVA50 KX-TVA200 Voice Processing System Feature

1. Manager s Manual References 2 2 Setting Up Mailboxes 2 2 29 Mailbox Groups Description See 2 3 13 Group Distribution List System Feature Manual References 2 3 13 Group Distribution List System 2 2 30 Message Delivery Internal Description Allows the VPS to automatically deliver a single message to multiple mailboxes Feature Manual References 2 3 12 Group Distribution List Personal 2 3 13 Group Distribution List System 2 2 31 Message Reception Mode Description Determines whether incoming calls are directed to the subscriber s regular mailbox or interview mailbox This mode is effective for Incomplete Call Handling Service when the subscriber s line is busy when the subscriber cannot take the call or when the subscriber has enabled Call Blocking and when the transfer destination of calls is set to a Logical Extension Programming Manual References All Calls Transfer to Mailbox in 2 1 3 Mailbox Parameters 26 Feature Manual Document Version 3 0 2010 06 2 2 32 Message Waiting Notification Device Feature Manual References 2 2 26 Interview Service 2 2 28 Logical Extension All Calls Transfer to Mailbox Subscriber s Manual References 5 5 Message Reception Mode 2 2 32 Message Waiting Notification Device Description Automatically calls a preprogrammed telephone number or beeper number when a subscriber has new messages New messages will be automatically played back when the s
2. Service Mode in 2 3 1 Service Group Time Frame in 2 3 1 1 Call Service 2 3 1 Service Group Feature Manual References 2 4 6 Service Mode 2 2 46 Time Service Manager s Manual References 2 5 Changing the Service Mode Setting 2 2 44 System Clock Description Controls how time and or date related features function Can be set independently or to be synchronized with the PBX clock PBX Synchronization is only available when the VPS is connected to a Panasonic KX T series PBX using DPT Integration Programming Manual References System Clock in 2 5 4 1 Time Setting Manager s Manual References 2 4 Setting the System Clock 3 5 Setting the System Clock 32 Feature Manual Document Version 3 0 2010 06 2 2 47 Trunk Service Universal Port APT DPT Integration Only 2 2 45 System Prompts Description Are announcement that instruct a caller A maximum of 10 KX TVA200 or 3 KX TVA50 languages can be stored as system prompts The name of each language can be stored as well When the System Administrator selects a language for the system settings the desired language can be selected using this name label data Primary can be specified by selecting one of the stored languages and become the default setting unless other language is selected in the system setting Note e System prompts can be changed or turned on off system prompts for each language can be imported as WAV files or re recorded using a telephone see
3. he or she can require the receiver to enter a 4 digit password to receive the sender s message If the receiver enters the password incorrectly 3 times the VPS plays the Company Name if it has been recorded the Company s Telephone Number if registered and the sender s extension if both the Company s Telephone Number and the Extension of the Owner have been registered With this information the receiver can possibly track down the message even if he or she does not remember the password Conditions e This feature is only available when External Message Delivery is activated for a subscriber s mailbox see 2 1 5 External Message Delivery in the Programming Manual Programming Manual References Extension in 2 1 3 Mailbox Parameters 2 1 5 External Message Delivery 2 5 4 8 External Message Delivery Subscriber s Manual References 4 3 External Message Delivery 4 4 Receiving External Delivery Messages Document Version 3 0 2010 06 Feature Manual 39 2 3 14 Incomplete Call Handling Service 2 3 12 Group Distribution List Personal Description Allows a subscriber to simultaneously send a message to several mailboxes using a Group Distribution List These lists can be created or edited by the System Administrator and by the subscriber Each subscriber can maintain a maximum of 4 lists with up to 40 entries in each list Programming Manual References 2 1 7 Personal Distribution List Feature Manual Referenc
4. the first bookmark will be deleted automatically Subscriber s Manual References 5 20 Bookmarks 36 Feature Manual Document Version 3 0 2010 06 2 3 7 Caller ID Callback APT DPT Integration Only 2 3 5 Call Transfer Status Description Allows subscribers to specify how the VPS will handle calls to their individual extensions Call Transfer Status options include Call Blocking Call Screening Intercom Paging Calling a Beeper Transfer to Mailbox Transfer to Specified Telephone Number and Custom Service Programming Manual References Call Transfer Status in 2 1 3 Mailbox Parameters Feature Manual References 2 3 8 Calling a Beeper 2 2 25 Intercom Paging APT DPT Integration Only 2 3 6 Callback Number Entry Description Enables the caller to leave a callback number in several different ways depending upon which option is programmed into the VPS The VPS can forward the callback number to a beeper Programming Manual References 2 1 4 Notification Parameters 2 5 4 7 Message Waiting Notification Manager s Manual References 3 3 Setting Up Message Waiting Notification 2 3 7 Caller ID Callback APT DPT Integration Only Description Enables a subscriber to call back a message sender with the Caller ID number attached to the message Installation Manual References Transfer to Outside Parameters in 5 2 3 PBX Parameters Programming Manual References Caller ID Callback in 2 2 2 Personal Options
5. 1 9 3 Utility System Prompts Customization in the Programming Manual e inorder to leave more time for recording the System Administrator is also able to delete specific system prompts or one of the installed languages used for system prompts see 1 9 3 Utility System Prompts Customization in the Programming Manual Programming Manual References Prompt Mode in 2 2 1 Class of Service 2 5 4 2 Prompt Setting 1 9 3 Utility System Prompts Customization Manager s Manual References 2 3 Setting Class of Service COS Parameters Recording System Prompts in 3 6 Recording Messages 2 2 46 Time Service Description Allows VPS features and call handling to behave differently during different times of day 4 time modes day night lunch and break can be programmed for each Service Group Programming Manual References Service Mode in 2 3 1 Service Group Time Frame in 2 3 1 1 Call Service Feature Manual References 2 4 6 Service Mode 2 2 47 Trunk Service Universal Port APT DPT Integration Only Description Allows VPS call handling features to behave differently depending on the PBX trunk that the calls are received on Document Version 3 0 2010 06 Feature Manual 33 2 2 49 Voice Mail Service A VPS service can be assigned to each trunk including Voice Mail service Automated Attendant service Interview service and Custom Service Custom Service is the most flexible of all the services because it allows
6. Description Is a place where all messages left for a subscriber are stored Several mailbox options exist Subscriber mailbox Interview Mailbox System Manager s mailbox and Message Manager s mailbox General Delivery Mailbox Programming Manual References 2 1 Mailbox Settings 2 7 5 Mailbox Usage Report Subscriber s Manual References Section 2 Logging in to and Configuring Your Mailbox Manager s Manual References 2 2 Setting Up Mailboxes 2 3 17 Mailbox Capacity Warning Description Allows the VPS to alert subscribers when recording time for their mailboxes is running low The warning announcement will be heard at the beginning of Subscriber s Service Conditions The warning threshold in minutes is determined by Class of Service COS If the setting is longer than the Mailbox Capacity Maximum Message Time this feature is not available Programming Manual References Mailbox Capacity Maximum Message Time and Mailbox Capacity Warning in 2 2 1 Class of Service Subscriber s Manual References 5 22 Mailbox Capacity Warning 2 3 18 Message Transfer Description Allows the subscriber to transfer messages to other mailboxes after listening to them The subscriber can also add a personal comment at the beginning of the message before transferring it One or more individual mailboxes can be specified for message transfer Messages can also be transferred using either the System or Personal Group Distribution
7. Lists 42 Feature Manual Document Version 3 0 2010 06 2 3 20 Personal Custom Service Subscriber s Manual References 3 3 Transferring Messages Manager s Manual References 3 2 Managing the General Delivery Mailbox 2 3 19 One touch Two way Transfer DPT Integration Only Description Allows a subscriber to record the conversation that he or she is having with a caller with a one touch operation The conversation is saved in another subscriber s mailbox as a new message Available only with KX TDE KX TDA and KX TAW series PBXs Subscriber s Manual References 5 13 Recording Your Conversations One touch Two way Transfer One touch TWT Button Assignment in 6 2 Programming Your Extension for Conversation Recording 2 3 20 Personal Custom Service Description Allows a subscriber to use the following Custom Services in his or her Personal Greeting Personal Custom Service Transfer to Mailbox Transfer to Extension Transfer to Voice Mail Service Transfer to Automated Attendant Service Custom Service Transfer to Operator Transfer to Outside Page the Party Repeat Greeting A caller can select the desired service from those above while listening to the Personal Greeting or recording a message You can also choose what happens if a caller does not dial anything after the Personal Greeting No DTMF Input Operation as follows Message Recording The caller will be gui
8. Processing System Programming Manual is an overall reference for programming the VPS using KX TVA Maintenance Console It explains how to use KX TVA Maintenance Console and obtain the most out of system administration Sections from the Programming Manual are listed throughout this manual for your reference Manager s Manual The Voice Processing System Manager s Manual describes the programming and maintenance features available to the System Manager and Message Manager Relevant sections from the Manager s Manual are listed throughout this manual for your reference Subscriber s Manual The Voice Processing System Subscriber s Manual describes how subscribers can access commonly used VPS features and functions with their extensions and mailboxes Relevant sections from the Subscriber s Manual are listed throughout this manual for your reference Glossary The Voice Processing System Glossary is an alphabetical listing of features terms and abbreviations as well as their definitions Note e This manual may refer to products not available in your country area e All references to the KX TDE series also apply to the KX NCP series e ForKX TD500 KX TDE series KX TDA series and KX TAW series PBXs the term trunk CO line used in this manual indicates a trunk CO line group 2 Feature Manual Document Version 3 0 2010 06 Introduction Depending on the model and or the software version of the connected PBX you may
9. callers to Automated Attendant service see 2 1 8 Personal Custom Service or 2 4 4 Custom Service in the Programming Manual e A subscriber transfers the caller to Automated Attendant service Programming Manual References 2 4 3 1 Automated Attendant 2 2 4 Broadcasting Messages Description Allows the System Manager to deliver the same message to all VPS subscribers mailboxes simultaneously Broadcast Messages have priority over other regular or urgent messages during playback but otherwise are treated like regular messages They are not treated as Urgent messages if Only Urgent Messages is selected as the Notification Type in the Notification Schedule the Message Waiting Notification is not activated when a Broadcast Message is received Conditions e This feature is only available for the System Manager Manager s Manual References 2 7 Broadcasting Messages 2 2 5 Busy Coverage Mode Description Specifies how the VPS will handle calls to an operator when the line is busy The Busy Coverage options that are available include Hold No Answer Coverage Call Waiting and Disconnect Message Programming Manual References Busy Coverage Mode in 2 4 3 2 Operator Service No 1 2 and 3 2 2 6 Call Services Description Include a series of both incoming and outgoing call services Incoming Call Services Automated Attendant service Voice Mail service Interview service Custom Service Outgoing Call Services Messa
10. dedia iiinn ii eaaa ie EENEN ES 30 2 2 39 Play System Prompt After Personal Greeting 2 4 sssssnsnenonnnnnnnnnn nn nn nn 30 Feature Manual Document Version 3 0 2010 06 Table of Contents 2 2 40 Pom SEMIC eege 31 2 2 41 Rotary Telephone Service zn ee nenne Utictadictudietetietaaietats 31 2 2 42 Service Access GOM EE 31 2 2 43 Service Group 32 2 2 44 System loch een ee ee 32 2 2 45 SEO PONS MARHWARRREREREEREREEFUREEILELEPNELPPIEEREHELBROELFELELTERBEERLBERAELFELUEEEVERUEDEREEDIEREDLDELPIERTORDES 33 2 2 46 Bin SERIES nee re en ee 33 2 2 47 Trunk Service Universal Port APT DPT Integration Only nnee 33 2 2 48 Voice Mail EE 34 2 2 49 Voice Mall SSI E 34 2 3 Subscriber Features nennen 35 2 3 1 Auto Recent 35 2 3 2 Automatic Login APT DPT Integration Only nnn eaneneeeeneneeannnnnnneeneenn 35 2 3 3 Autoplay New Message EE 36 2 3 4 ES OIA Feces eases ee euere 36 2 3 5 Call Fr ser gt Als san eee peers eta ee rE EMEC Here ensure renee cere omer reer rye rrr 37 2 3 6 Callback Number BNR sene ee ee 37 2 3 7 Caller ID Callback APT DPT Integration On 37 2 3 8 Calling E EE 38 2 3 9 Delete Message Confirmation ens snraneersennnneneenssarsenmneverenananninannnendneenmendnkenendansed 38 2 3 10 External Message Delivery List acc tenet tnnnabeehede 39 2 3 11 External Message Delivery enee anensersenenenennnenseneerenenenennannnnnnnmenendennannannnndeende 39 2 3 12 Group Distribution List Pe
11. if programmed A mailbox can be assigned as the Fax Manager allowing this person to receive notification when a fax is received Programming Manual References 2 5 4 10 Fax Management 2 7 6 Fax Call Report 2 2 23 Hold Description Provides the caller with the option of temporarily going on hold when the called extension is busy The VPS automatically recalls the extension after a specified period of time When several callers are holding for the same extension callers are connected to the extension in the order in which they originally called Programming Manual References Call Hold Mode in 2 4 3 2 Operator Service No 1 2 and 3 2 2 24 Holiday Service Description Allows the VPS to override the normal settings assigned for the appropriate trunk port service by playing a special holiday greeting Ex Happy New Year Our office is closed today If you wish to record a message please press 1 now A maximum of 20 holidays can be programmed A holiday can be a specific day or range of days Document Version 3 0 2010 06 Feature Manual 23 2 2 26 Interview Service Conditions e Holidays cannot overlap Programming Manual References 2 4 2 Holiday Settings 2 2 25 Intercom Paging APT DPT Integration Only Description Allows callers to page subscribers by PBX paging there are different kinds of PBX paging and these can be specified by VPS programming when the subscribers have set Intercom Paging for Call Transf
12. list Programming Manual References Auto Receipt in 2 2 2 Personal Options 2 3 2 Automatic Login APT DPT Integration Only Description Allows subscribers to log in to their mailbox directly without entering the mailbox number A subscriber can log in to his or her mailbox directly by dialing an extension number of the VPS from his or her extension calling the VPS from a telephone number that is assigned to log him or her into the mailbox dialing from an outside telephone the DID number assigned to log him or her into the mailbox calling the VPS so that the call is received on the trunk CO line assigned to log him or her into the mailbox Conditions e This feature can be enabled or disabled for each mailbox by the System Administrator Access from outside telephones will be enabled automatically after a Caller ID number DID number or trunk CO line number is assigned A trunk CO line number or DID number can be assigned by the System Administrator only e When this feature is activated Toll Saver is also available DID number setting for this feature is only available for the following PBXs using DPT Integration KX TD816 P311Q or higher KX TD1232 P211Q or higher KX TD500 V4M or higher KX TDE series KX TDA series MPR Version 1 1 or higher except KX TDA50 Document Version 3 0 2010 06 Feature Manual 35 2 3 4 Bookmark Programming Manual References
13. not be able to utilize some of the APT DPT Integration features described in this manual For more information call National Parts Center at 1 800 833 9626 e Every system programming setting can be accessed using a PC and the Panasonic KX TVA Maintenance Console software For programming details refer to the on line help which is installed along with KX TVA Maintenance Console Document Version 3 0 2010 06 Feature Manual 3 Table of Contents Table of Contents 1 Voice Processing System Overview unuussunnannnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 7 1 1 What IS a VPS gees 8 1 1 1 Introduction to E 8 1 1 2 Basic E 8 1 2 System Administration Management and Use uuuuuuununnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 9 1 2 1 System Administration EE 9 1 2 2 System Management esterni aa ee 9 1 2 3 DUIS CIOL USE iras ee eebe ee 9 2 BONS ee Besen esse era ee Ser ee 11 2 1 PBX Integration Features ce 12 2 1 1 Integration TY GOS riannee eee bekennen aen debuten 12 2 2 System Features senstenerenedersnenineprnadderesernsidnenoenanuraebeddinne detecteren ae aaa 14 2 2 1 Alternate Extension Group 14 2 2 2 PUT FO ING EE 14 2 2 3 Automated Attendant vu ee 14 2 2 4 Broadcasting Messages WANRRSAERERNEEDPRBERPREREIIREPIERERESPEUEEULDEUBEEHUBEBEFEHLTERFESEESILBERRLDEULLERFIREREFBERFETE 15 2 2 5 B sy Coverage Mole nase Rees 15 2 2 0 BEET le 15 2 2 7 Gall Transter TEE 16 2 2 8 Caller ID Call Routing APT DPT Integration Only an
14. 0 see 7 3 2 Button Assignment via PC Programming Subscriber s Manual References 5 13 Recording Your Conversations For KX TDE TDA TAW series PBXs see Two way Transfer TWT Button Assignment in 6 2 Programming Your Extension for Conversation Recording For KX TA and KX TD series PBXs see Two way Transfer TWT Button Assignment in 7 2 Programming Your Extension for Conversation Recording 2 3 34 Unlimited Message Length Description Allows subscribers to record for an unlimited length of time when recording two way conversations into their own or another subscriber s mailbox Two way Record or Two way Transfer The maximum recording time for other messages will automatically be set to 60 min To allow unlimited recording time the Message Length parameter of the subscriber s Class of Service COS must be set to Unlimited Programming Manual References Message Length in 2 2 1 Class of Service Feature Manual References 2 3 32 Two way Record APT DPT Integration Only 2 3 33 Two way Transfer APT DPT Integration Only Manager s Manual References 2 3 Setting Class of Service COS Parameters 2 3 35 Urgent Message Description Allows subscribers callers and the System Manager to specify a message as Urgent When a subscriber listens to messages urgent messages will be given priority over other messages in a mailbox i e they will be played first if the First Playback Urgent Messages parameter of the subs
15. 2 1 10 Automatic Login 2 4 3 5 Toll Saver Feature Manual References 2 3 31 Toll Saver APT DPT Integration Only Subscriber s Manual References 5 17 Assigning Your Telephone Numbers for Remote Automatic Log in and Toll Saver 2 3 3 Autoplay New Message Description Enables the VPS to play new messages automatically when a subscriber or the System Manager Message Manager logs into his or her mailbox There is no need to press 1 to receive the new messages If there is more than one new message in the mailbox they will be played continuously without system prompts The Subscriber s Service Top Menu will be heard after all of the messages are played Conditions e This feature is only available when the Class of Service s Autoplay New Message parameter is set to Yes If one of the assigned keys as a selection key for the Message Receive Option Menu is pressed the selected option will be activated after that the regular operation will be required after each message is played Programming Manual References Autoplay New Message in 2 2 2 Personal Options 2 3 4 Bookmark Description Enables a subscriber to set one bookmark per message while pausing a message After setting a bookmark a subscriber can listen to the message from that bookmark by pressing the specified key while pausing the message or after the message was played Conditions e Only one bookmark can be set per message If the second bookmark is set
16. 2 4 3 Default Mailbox Template unseren EE I enen enenenen evene ven 52 244 Password Administration EE 52 2 4 5 Recording Messages by System Administrator AA 53 2 4 6 SEVICE MOS os caer ete ia can EE 53 2 4 7 System EE 54 Document Version 3 0 2010 06 Feature Manual 5 Table of Contents 2 4 8 System R PONS nen ar ee ee eisen 54 2 4 9 SCHEIL Sege eent 55 2 4 10 Time Synchronization DPT Integration Only 44444444HHHHnnnnnn nn nn nnnnnnnnnnnnnnnnnnn nn 55 2 4 11 Klee 55 3 Revision Histo ana een 57 3 1 KX TVASO KX TVA200 Version 3 0 nnssnnnerseerserensenendnnsnnnsenosenenkenenindindnndendenndisadedeerddnke 58 3 2 KX TVA50 KX TVA200 Version 2 1 nnen nennen nennen ennnnnneeenenennnnenenvennnnnnennn eenn 58 3 3 KX TVA50 KX TVA200 Version 2 0 nnnsevennensenenmansensesenenennanrsgesendnnnanddenswinnacenenekne 58 INGE enen etende eee ne ee erry eee rece ESS ere ener rae rreere 59 6 Feature Manual Document Version 3 0 2010 06 Section 1 Voice Processing System Overview Document Version 3 0 2010 06 Feature Manual 7 1 1 2 Basic Features 1 1 What is a VPS 1 1 1 Introduction to VPS Features Description The VPS handles incoming and outgoing calls When a call comes in it answers forwards to appropriate extensions takes and stores messages and notifies subscribers when messages are left Subscribers may send and transfer messages to other subscribers within the VPS The VPS is e
17. 4 2 1 Installing Prompt Data for the VM Menu Feature in the Installation Manual for more information Certain Service Access Commands cannot be used while using VM Menu see 2 6 Common Service Commands and Navigation Commands in the Subscriber s Manual The number of subscribers that can access VM Menu at the same time is limited If too many subscribers try to access VM Menu it will not operate properly lower the number of ports to be able to access VM menu see Number of ports for VM Menu Service in 2 5 4 14 VM Menu in the Programming Manual Some features during message playback may not be available while using VM Menu In order to use these features the Class of Service s VM Menu parameter must be set to No i e the subscriber will hear voice prompts instead of using VM menu Programming Manual References VM Menu in 2 2 2 Personal Options 2 5 4 14 VM Menu Subscriber s Manual References 1 1 Introduction to the VPS 8 3 Using VM Menu Document Version 3 0 2010 06 Feature Manual 51 2 4 4 Password Administration 2 4 System Setting Features 2 4 1 Auto Configuration APT DPT Integration Only Description Simplifies initial system setup by automatically creating mailboxes in the VPS to correspond to the extensions connected to the PBX Also sets the time and date to match the time and date set for the PBX 2 4 2 Custom Service Builder Description Allows the System Administrator to create Custom Services vi
18. 5 Message Reception Mode in the Subscriber s Manual e A subscriber with a logical extension has set Message Reception Mode to Interview Mode see 5 5 Message Reception Mode in the Subscriber s Manual f A subscriber transfers the caller to an interview mailbox Programming Manual References Interview Mailbox in 2 1 3 Mailbox Parameters Subscriber s Manual References 5 4 Interview Mailbox Manager s Manual References 2 2 Setting Up Mailboxes 2 2 27 List All Names Description Allows callers to listen to all of subscriber s name and their extension number in Automated Attendant service or Custom Service Conditions e This feature is only available when a The subscriber s name has been recorded b The subscriber s extension number is set c The Directory Listing parameter for the subscriber s Class of Service is set to Yes e To return to previous menu in Automated Attendant service or Custom Service press x Programming Manual References 2 4 3 1 Automated Attendant 2 4 4 Custom Service Document Version 3 0 2010 06 Feature Manual 25 2 2 31 Message Reception Mode 2 2 28 Logical Extension All Calls Transfer to Mailbox Description Is an extension that always receives calls directly into its mailbox This feature is used by subscribers that are often unavailable or that do not have a telephone Programming Manual References All Calls Transfer to Mailbox in 2 1 3 Mailbox Parameters
19. 9 U Unlimited Message Length 50 Urgent Message 50 Utility 55 V VM Menu DPT Integration Only 51 Voice Mail Assistant 34 Voice Mail Service 34 W WhatisaVPS 8 Document Version 3 0 2010 06 Feature Manual 61 Notes 62 Feature Manual Document Version 3 0 2010 06 Notes Document Version 3 0 2010 06 Feature Manual 63 Panasonic Corporation of North America One Panasonic Way Secaucus New Jersey 07094 http www panasonic com csd Copyright This material is copyrighted by Panasonic System Networks Co Ltd and may be reproduced for internal use only All other reproduction in whole or in part is prohibited without the written consent of Panasonic System Networks Co Ltd Panasonic System Networks Co Ltd 2010 PSQX3208TA KK0405MJ6060
20. Caller ID Callback in 2 5 4 12 Transfer to Outside Document Version 3 0 2010 06 Feature Manual 37 2 3 9 Delete Message Confirmation Feature Manual References 2 2 7 Call Transfer to Outside 2 3 8 Calling a Beeper Description Allows a subscriber to be notified by a beeper when he or she has messages Ifthe beeper has a display it is possible to send it a callback number The callback number can be recorded when a caller leaves a message If the caller does not leave a callback number the System Callback No or the callers number if it is received through a telephone company s Caller ID service will be sent instead Conditions To utilize this feature the following settings are necessary 1 Assign the Beeper Callback No Entry Mode parameter of the desired mailbox to a value other than Disable see Beeper Callback No Entry Mode in 2 1 4 Notification Parameters in the Programming Manual 2 Edit the mailbox s Notification Schedule and enter the beeper number under Dial Number see 2 1 4 1 Notification Schedule in the Programming Manual Make sure to enter the PBX s trunk CO line access number before the beeper number then enter an X after the beeper number The X is for the caller to enter his or her number as the callback number which will appear on the subscriber s beeper later 3 Set the Notification Schedule s Type of Device parameter to Beeper see 2 1 4 1 Notification Schedule in the Prog
21. D Call Routing APT DPT Integration Only 16 Caller ID Callback APT DPT Integration Only 37 Caller ID Screening APT DPT Integration Only 17 Caller Name Announcement Personal APT DPT Integration Only 17 Caller Name Announcement System APT DPT Integration Only 18 Calling a Beeper 38 Class of Service COS 18 Company Greeting 19 Company Name 19 Covering Extension 20 Custom Service 20 Custom Service Builder 52 D Daylight Saving Time Assignment 21 Default Mailbox Template 52 Delete Message Confirmation 38 Dialing by Name 21 DID Call Routing DPT Integration Only 21 E E mail Integration 22 Extension Group 23 External Message Delivery List 39 External Message Delivery Service 39 F Fax Management 23 G Group Distribution List Personal 40 Group Distribution List System 40 H Hold 23 60 Feature Manual Holiday Service 23 Incomplete Call Handling Service 40 Integration Types 12 Intercom Paging APT DPT Integration Only 24 Interview Service 24 Introduction to VPS Features 8 L List All Names 25 Live Call Screening APT DPT Integration Only 41 Logical Extension All Calls Transfer to Mailbox 26 M Mailbox 42 Mailbox Capacity Warning 42 Message Delivery Internal 26 Message Reception Mode 26 Message Transfer 42 Message Waiting Notification Device 27 Message Waiting Notification Lamp 28 Multilingual Service 28 N No Answer Coverage Mode 29 O On Hold Announcem
22. Panasonic essen EE Feature Manual Voice Processing System Model No KX TVA5 0 KX TVA200 iin INN Thank you for purchasing a Panasonic Voice Processing System Please read this manual carefully before using this product and save this manual for future use KX TVA50 KX TVA200 Version 3 0 Main Software Version 3 00 or later Document Version 3 0 2010 06 Introduction Introduction About this Manual This Feature Manual is designed to serve as an overall reference describing the features of the Panasonic Voice Processing System It explains what this VPS can do and how to obtain the most of its many features This manual is divided into the following sections Section 1 Voice Processing System Overview Provides an introduction to the Voice Processing System Section 2 Features Describes the PBX integration features system features features available to subscribers and system setting features Index An alphabetical listing of features and terms as well as the page numbers of related sections About the Other Manuals Installation Manual The Voice Processing System Installation Manual provides instructions for installing the VPS hardware configuring the connected PBX for use with the VPS and getting started with the KX TVA Maintenance Console software Relevant sections from the Installation Manual are listed throughout this manual for your reference Programming Manual The Voice
23. Service see 2 2 16 Custom Service Programming Manual References 2 3 PORT TRUNK Service 2 2 41 Rotary Telephone Service Description Provides guidance to callers using rotary telephone systems or when several seconds pass without anything being entered by the caller Programming Manual References 2 4 3 3 Rotary Telephone Service 2 2 42 Service Access Commands Description Allow the caller to directly access several standard features 0 Repeats the current menu or call an operator x Returns to the previous menu 1 Allows the caller to dial by name 2 Allows the caller to access a Custom Service Menu 5 Allows the caller to login 6 Allows the caller to access Voice Mail service 7 Returns the caller to the main menu of subscriber service 8 Allows the caller to access Automated Attendant service Document Version 3 0 2010 06 Feature Manual 31 2 2 44 System Clock 9 Allows the caller to exit 9 1 Allows the caller to record the No Answer Greeting 9 2 Allows the caller to record the Owner s Name Subscriber s Manual References 2 6 Common Service Commands and Navigation Commands 2 2 43 Service Group Description Is a group of parameters that determine how incoming calls will be handled by the VPS 48 different Service Groups can be configured one Service Group can be assigned to each VPS port and PBX trunk CO line Programming Manual References
24. Setting Class of Service COS Parameters 2 2 10 Caller Name Announcement Personal APT DPT Integration Only Description Allows subscribers to store a maximum of 30 telephone numbers and record a caller name for each telephone number The caller name is announced when playing a message in their mailbox from one of the preprogrammed callers when the VPS directs a call to the subscriber from one of the preprogrammed callers Caller ID Screening and when the VPS pages the subscriber by intercom Intercom Paging Conditions e Ifthe same telephone number is programmed for both the system and personal caller name announcement the VPS will announce the personal caller name Programming Manual References Number of CIDs for Caller Name Announcement in 2 2 1 Class of Service Subscriber s Manual References 5 11 Personal Caller Name Announcement Document Version 3 0 2010 06 Feature Manual 17 2 2 12 Class of Service COS Manager s Manual References 2 3 Setting Class of Service COS Parameters 2 2 11 Caller Name Announcement System APT DPT Integration Only Description Allows the System Administrator to store a maximum of 200 telephone numbers and record a caller name for each telephone number The caller name is announced when playing a message in their mailbox from one of the preprogrammed callers when the VPS directs a call to the subscriber from one of the preprogrammed callers Caller ID Screening and whe
25. access to the other services by pressing one key Note For caller convenience we recommend programming all trunks to use Custom Service as the Incoming Call Service see 2 2 16 Custom Service Programming Manual References 2 3 PORT TRUNK Service 2 2 48 Voice Mail Assistant Description Voice Mail Assistant is a collection of VPS related features that are available when using the KX NCS Phone Assistant series of applications Voice Mail Assistant allows you to use your PC to play and delete messages save messages to your PC transfer messages via e mail configure your mailbox etc For more information about this feature refer to the documentation included with Phone Assistant Conditions e Phone Assistant version 1 7 or later is required to use this feature e This feature is not available for the System Manager and Message Manager 2 2 49 Voice Mail Service Description Is a message recording service that allows callers to leave messages for subscribers They can dial mailbox numbers directly or spell the name of the desired party using the dial keys on their telephones see 2 2 18 Dialing by Name Once the caller has dialed an appropriate number the VPS transfers the caller to the party Callers will reach Voice Mail service when a The Incoming Call Service of a trunk or port is set to Voice Mail Service see Incoming Call Service in 2 3 1 1 Call Service in the Programming Manual b The call service of a Hol
26. ain reports can be printed in tabular form or graph form The following reports can be generated Mailbox Information Report Call Account Report Group calls by Port Call Account Report Group calls by Mailbox Port Usage Report HDD Usage Report KX TVA200 only or Memory Card Usage Report KX TVA50 only Mailbox Usage Report Fax Call Report Call Handling Statistics Report Custom Service Report Message Status Report Subscriber Setup Report Security Information Report Hourly Statistics Report E mail Report This report can be printed in tabular form or graph form 54 Feature Manual Document Version 3 0 2010 06 2 4 11 Utility Programming Manual References 2 7 Reports 2 4 9 System Security Description Protects the VPS from unauthorized programming and or use By default the System Manager and Message Manager cannot access the VPS from their telephones until the System Administrator enables the relevant settings and sets a password The System Manager and Message Manager always need to enter this password to access the VPS The System Administrator can also choose to set a default password for subscribers mailboxes If this setting is enabled a default password is automatically assigned when mailboxes are created Programming Manual References 2 8 System Security 2 4 10 Time Synchronization DPT Integration Only Description Allows th
27. all is not answered the caller logs in to the mailbox directly the Busy Signal greeting or the After Hours greeting has not been recorded Busy Signal Greeting Played whenever the subscriber s extension is busy After Hours Greeting Played when the VPS is in night mode The maximum recording time for each personal greeting is determined by the subscriber s COS Programming Manual References 2 2 Class of Service Subscriber s Manual References 2 3 Changing or Deleting Your Personal Greeting Messages 44 Feature Manual Document Version 3 0 2010 06 2 3 25 Receive Message 2 3 23 Playback Volume Speed Control Description Enables subscribers to adjust the volume and playback speed of messages by pressing 8 for volume and 9 for speed The setting applies to the current message only There are 5 levels as shown below Conditions e Pressing 9 0 continuously the changed level for speed returns the default setting level 3 ep 1 Level 2 gt Level 3 Level 4 gt Level 8 Subscriber s Manual References 3 1 Playing Messages 2 3 24 Private Message Description Allows a subscriber and the System Manager to mark a message as Private when sending it to other subscribers the Message Manager and or the System Manager A private message cannot be transferred It is also possible to mark messages recorded in the Voice Mail service as Private Subscriber s Manual References 4 2 Message Del
28. anual References 3 8 Setting the Timed Reminder 2 3 31 Toll Saver APT DPT Integration Only Description Allows a subscriber to check his or her mailbox from preprogrammed Caller ID numbers DID number or the telephone number specified to the preprogrammed trunk CO line number without incurring telephone charges Conditions e DID number setting for this feature is only available for the following PBXs using DPT Integration KX TD816 P311Q or higher KX TD1232 P211Q or higher KX TD500 V4M or higher KX TDE series 48 Feature Manual Document Version 3 0 2010 06 2 3 33 Two way Transfer APT DPT Integration Only KX TDA series MPR Version 1 1 or higher 1 except KX TDA50 Programming Manual References 2 1 10 Automatic Login 2 4 3 5 Toll Saver Feature Manual References 2 3 2 Automatic Login APT DPT Integration Only Subscriber s Manual References 5 17 Assigning Your Telephone Numbers for Remote Automatic Log in and Toll Saver 2 3 32 Two way Record APT DPT Integration Only Description Allows a subscriber to record the conversation that he or she is having with a caller The conversation is saved in the subscriber s mailbox as either an old or new message depending on the subscriber s COS see 1 9 11 3 Two way Recording Save Mode in the Programming Manual Note e Many states have imposed regulations on the manner in which two way telephone conversations may be recorded so you shou
29. asy to use providing voice guidance referred to as system prompts to callers directing them to press certain buttons to access desired features Unlike handwritten messages or those left with answering services VPS messages are confidential they are stored in a mailbox and retrieved only with the subscriber s password Other advantages ofthe VPS are clarity and accuracy which are commonly lacking with written messages The messages come directly from the caller in the caller s own voice To further ensure accuracy the VPS allows the sender to correct or change messages before saving them Messages can be erased or transferred by the recipient 1 1 2 Basic Features Description Greeting Callers The VPS greets callers with a prerecorded message that includes directions for leaving and editing messages The VPS can list single digit numbers for each available extension or mailbox Callers who know the extension of the person they wish to reach may dial the extension number at any time Callers with rotary telephones are transferred to a preprogrammed destination which is normally an operator or the General Delivery Mailbox Sending Messages Callers can review and edit messages before leaving them in a mailbox Subscribers can send messages to an individual or to several mailboxes at once Extension users can also receive verification when messages they send to other subscribers have been received Receiving Messages Subscriber
30. being played or while leaving a message Programming Manual References Covering Extension in 2 1 3 Mailbox Parameters Subscriber s Manual References 5 3 Assigning Your Covering Extension 2 2 16 Custom Service Description The following Custom Service types are available Menu amp Transfer Allow callers to perform specific functions by pressing dial buttons on their telephones while listening to voice guidance Custom Service Messages Callers can be guided to an extension mailbox outside destinations including mobile phones operator fax machine other Custom Services etc without the assistance of an operator Date Control Allow a different operation to be assigned for up to 5 time periods defined by date The caller makes no selection and no menu is announced Time Control Allow a different operation to be assigned for up to 5 time periods defined by time of day The caller makes no selection and no menu is announced Day Control Allow a different operation to be assigned for up to 5 time periods defined by day of the week The caller makes no selection and no menu is announced Password Require that callers enter a password Each password is assigned an operation If a password is entered correctly the caller is handled by the password s preprogrammed operation Custom Service Messages Press 1 for Sales press 2 for Service etc can be recorded by the System Administrator or the Mes
31. ce Mode PBX Control Mode Toll Saver Trunk Service Universal Port Two way Record Two way Transfer 12 Feature Manual Document Version 3 0 2010 06 2 1 1 Integration Types Inband Integration KX TVA50 only When the VPS and PBX use Inband Integration voices are sent using analog technology and data is sent to the VPS through the use of standard audio signals such as DTMF tones busy signals ringback tones etc Document Version 3 0 2010 06 Feature Manual 13 2 2 3 Automated Attendant 2 2 System Features 2 2 1 Alternate Extension Group Description A group of extensions that require a different call transfer sequence than other extensions and are therefore placed into a separate group Programming Manual References Alternate Extension in 2 4 3 2 Operator Service No 1 2 and 3 2 2 2 Auto Forwarding Description Moves or copies unplayed messages from one mailbox to another after a specified period of time has passed This feature is only available when the mailbox s Auto Forwarding parameter is setto Yes Amessage can be forwarded up to 9 times and forwarding stops at the 9th designated mailbox Note that you cannot auto forward messages to the Mailbox Group and messages marked as private cannot be forwarded Also a message is never forwarded to the original sender of the message Programming Manual References 2 1 6 Auto Forwarding 2 2 3 Automated Attendant Description Al
32. ces 5 2 Incomplete Call Handling 2 3 15 Live Call Screening APT DPT Integration Only Description Allows the subscriber to monitor incoming calls as messages are being recorded The subscriber has the option of answering calls while monitoring or allowing the message to be recorded without interruption There are 2 modes in this feature Hands free and Private Hands free mode allows the subscriber to hear the caller through the telephone s speaker and answer the call by lifting the handset Private mode alerts with a tone and requires the telephone handset to be lifted before the message can be monitored The subscriber can talk to the caller by pressing the LCS button on his or her proprietary telephone if programmed Installation Manual References For KX TDE TDA TAW Series 7 1 1 Live Call Screening Assignment via PC Programming 7 1 2 Button Assignment via PC Programming For KX TA824 7 2 1 Live Call Screening Assignment via PC Programming 7 2 2 Button Assignment via PC Programming For KX TD500 7 3 1 Live Call Screening Assignment via PC Programming 7 3 2 Button Assignment via PC Programming Programming Manual References Message Cancel for Live Call Screening in 2 2 2 Personal Options Subscriber s Manual References 5 12 Live Call Screening LCS Manager s Manual References 2 3 Setting Class of Service COS Parameters Document Version 3 0 2010 06 Feature Manual 41 2 3 18 Message Transfer 2 3 16 Mailbox
33. criber s Class of Service COS is set to Yes If Only Urgent Messages is set as the Notification Type for the subscriber s mailbox Message Waiting Notification will be activated only when an urgent message is received 50 Feature Manual Document Version 3 0 2010 06 2 3 36 VM Menu DPT Integration Only Programming Manual References 2 1 4 1 Notification Schedule First Playback Urgent Messages in 2 2 2 Personal Options 2 3 36 VM Menu DPT Integration Only Description Allows a subscriber to access subscriber services retrieving messages changing mailbox settings etc by following visual prompts guidance on the display of a proprietary telephone PT The subscriber can access and operate each item by using the PT s Navigator Key or soft buttons When using VM Menu only the guidance will be displayed system prompts will not be heard unless playing a message or confirming a recorded message Conditions This feature is only available when the Class of Service s VM Menu parameter is set to Yes This feature is only available when the VPS is connected using DPT integration to a KX TDE series PBX or a KX TDA series PBX MPR Version 2 0 or higher the subscriber is using a Panasonic KX T7630 KX T7633 KX T7636 KX NT 136 1 Requires upgrade of the KX TDA series PBX For more information consult your dealer In order to use this feature the VM Menu prompt data must be installed in the PBX See
34. d first If the first device cannot be called the second then third device will be called Programming Manual References 2 1 4 Notification Parameters 2 5 4 7 Message Waiting Notification Subscriber s Manual References 5 8 Message Waiting Notification Manager s Manual References 3 3 Setting Up Message Waiting Notification Document Version 3 0 2010 06 Feature Manual 27 2 2 34 Multilingual Service 2 2 33 Message Waiting Notification Lamp Description Automatically lights the message waiting lamp on the subscribers telephones when subscribers have new messages When a proprietary telephone with display is used the number of unplayed messages will be displayed when the message waiting lamp is lit Conditions e In order to display the number of unplayed messages on the display A compatible Panasonic Proprietary Telephone with 6 line display such as the KX T7636 must be used The VPS must be connected to a KX TDA series PBX MPR Version 2 0 or higher or a KX TDE series PBX using DPT Integration The subscriber must have his or her own extension The Message Manager s extension number must be assigned as Operator 1 in the Day Mode e Extensions assigned as operators can be called by dialing 0 however when setting this feature the extension number not 0 must be specified Programming Manual References 2 5 4 7 Message Waiting Notification Subscriber s Manual References 5 8 Message Waiti
35. ded to leave a message Disconnect All Day The line will be disconnected all day Disconnect Only After Hours The line will be disconnected only after hours Programming Manual References 2 1 8 Personal Custom Service Document Version 3 0 2010 06 Feature Manual 43 2 3 22 Personal Greetings Subscriber s Manual References 5 18 Personal Custom Service 2 3 21 Personal Greeting for Caller ID APT DPT Integration Only Description Allows subscribers to record a maximum of 4 personal greetings that are played for calls received from preprogrammed telephone numbers Each greeting can be assigned to a maximum of 8 telephone numbers Conditions This feature is only available when the Class of Service s Personal Greeting for Caller ID parameter is set to Yes Programming Manual References Personal Greeting for Caller ID in 2 2 2 Personal Options Subscriber s Manual References 5 10 Personal Greetings for Caller ID Manager s Manual References 2 3 Setting Class of Service COS Parameters 2 3 22 Personal Greetings Description Are the greetings heard when a caller reaches a subscriber s mailbox Subscribers can record 3 types of personal greetings The maximum recording time for each personal greeting is determined by the subscriber s COS No Answer Greeting Played during business hours day lunch and break modes when the caller is connected to the subscriber s extension but the c
36. e No 1 2 and 3 2 2 36 On Hold Announcement Menu Description Allows callers other than the first caller in a queue to listen to a prerecorded announcements or music The On Hold Announcement Menu can be recorded by the System Administrator with a telephone while using KX TVA Maintenance Console or by importing WAV files and also by the Message Manager using a telephone When the On Hold Announcement Menu is recorded this feature is automatically enabled Programming Manual References 1 9 3 Utility System Prompts Customization Manager s Manual References 3 6 Recording Messages 2 2 37 Operator Service Description Allows callers to be connected to a live operator The operator can then transfer the caller to the appropriate party or service as needed Operator Service can work in conjunction with other services often providing a way for callers having difficulty using the VPS to receive assistance A maximum of 3 operators can be specified to receive calls in the day night lunch and break modes and each operator can be assigned a mailbox for message taking Note e Operator 1 in the day mode is automatically designated as the Message Manager and is assigned the extension number 0 or 9 This operator s mailbox is the General Delivery Mailbox e For KX TDE TDA TAW series KX TD500 KX TD816 KX TD1232 and KX TA1232 Operators 2 and 3 can be assigned to a floating number that is assigned to a ring group Incoming Cal
37. e PBX to set the time and date of the VPS automatically Time Synchronization occurs during Auto Configuration and each time the PBX time and date setting is updated 2 4 11 Utility Description Allows the System Administrator to access essential VPS functions Programming Manual References 1 9 Utility Document Version 3 0 2010 06 Feature Manual 55 2 4 11 Utility 56 Feature Manual Document Version 3 0 2010 06 Section 3 Revision History Document Version 3 0 2010 06 Feature Manual 57 3 3 KX TVA50 KX TVA200 Version 2 0 3 1 KX TVA50 KX TVA200 Version 3 0 Revised Content 2 2 42 Service Access Commands 3 2 KX TVA50 KX TVA200 Version 2 1 New Content 2 2 48 Voice Mail Assistant Revised Content 2 3 32 Two way Record APT DPT Integration Only 3 3 KX TVA50 KX TVA200 Version 2 0 Revised Content 2 3 9 Delete Message Confirmation 2 3 26 Recover Message 2 4 7 System Backup Restore 58 Feature Manual Document Version 3 0 2010 06 Index Document Version 3 0 2010 06 Feature Manual 59 Index A Alternate Extension Group 14 Auto Configuration APT DPT Integration Only 52 Auto Forwarding 14 Auto Receipt 35 Automated Attendant 14 Automatic Login APT DPT Integration Only 35 Autoplay New Message 36 B Basic Features 8 Bookmark 36 Broadcasting Messages 15 Busy Coverage Mode 15 C Call Services 15 Call Transfer Status 37 Call Transfer to Outside 16 Callback Number Entry 37 Caller I
38. ent Menu 29 One touch Two way Transfer DPT Integration Only 43 Operator Service 29 P Password Administration 52 PBX Integration Features 12 Personal Custom Service 43 Personal Greeting for Caller ID APT DPT Integration Only 44 Personal Greetings 44 PIN Call Routing 30 Play System Prompt After Personal Greeting 30 Playback Volume Speed Control 45 Port Service 31 Private Message 45 R Receive Message 45 Recording by System Administrator 53 Recover Message 46 Remote Call Forwarding Set DPT Integration Only 46 Revision History 3 1 KX TVA50 KX TVA200 Version 3 0 58 3 2 KX TVA50 KX TVA200 Version 2 1 58 3 3 KX TVA50 KX TVA200 Version 2 0 58 Rotary Telephone Service 31 Document Version 3 0 2010 06 Index S Service Access Commands 31 Service Group 32 Service Mode 53 Subscriber Features 35 Subscriber Tutorial 47 Subscriber Use 9 System Administration 9 System Administration Management and Use 9 System Backup Restore 54 System Clock 32 System Features 14 System Management 9 System Prompts 33 System Reports 54 System Security 55 System Setting Features 52 T Temporary Personal Greeting 47 Time Service 33 Time Synchronization DPT Integration Only 55 Timed Reminder Setting DPT Integration Only 48 Toll Saver APT DPT Integration Only 48 Trunk Service Universal Port APT DPT Integration Only 33 Two way Record APT DPT Integration Only 49 Two way Transfer APT DPT Integration Only 4
39. er APT DPT Integration Only 2 3 30 Timed Reminder Setting DPT Integration Only Description Allows a subscriber to set a Timed Reminder by following system prompts provided by the VPS Timed Reminder is a PBX feature that is similar to an alarm clock the telephone will ring at the set time once or daily as set by the subscriber or message manager A special dial tone or prerecorded message will be heard by the subscriber when going off hook to answer the Timed Reminder Conditions The time format 12 or 24 hour used when setting the Timed Reminder is determined by the following settings When setting via VM Menu feature the time format is determined by the system clock see System Date Time in 2 5 4 1 Time Setting in the Programming Manual When setting via System Guidance the time format is determined by the setting of Position of AM PM in Time Stamp see 2 5 4 4 System Guidance in the Programming Manual A subscriber must have his or her own extension in order to use this feature e Extensions assigned as operators can be called by dialing 0 however when setting this feature the extension number not 0 must be specified e This feature is only available when the VPS is connected using DPT integration to a KX TDE series PBX or a KX TDA KX TAW series PBX MPR Version 2 0 or higher Programming Manual References 2 5 4 Parameters Subscriber s Manual References 5 19 Timed Reminder Manager s M
40. er or when the subscribers have set Intercom Paging for Incomplete Call Handling The caller is briefly placed on hold while the VPS announces the page and until the subscriber answers the page The subscriber can answer the page from any extension using the paging answer code this code is specified in the PBX User Manual If Caller ID information is received and the caller s name has been recorded for the Caller Name Announcement feature the name will be announced at the end of the page Conditions e Ifthe same telephone number is programmed for both the system and personal caller name announcement the VPS will announce the personal caller name To utilize this feature the following settings are necessary 1 Assign an Intercom Paging Group to the desired Class of Service see Intercom Paging Group in 2 2 1 Class of Service in the Programming Manual If set to All all Intercom Paging Groups are assigned to the COS 2 Set No Answer Time for Intercom Paging to the desired setting see No Answer Time for Intercom Paging in 2 5 4 5 PBX Parameters in the Programming Manual 3 If necessary change the Paging Code of the Intercom Paging Group you selected in step 1 see Paging Code in 2 5 4 5 PBX Parameters in the Programming Manual You can also set all Intercom Paging Groups to the same Paging Code Paging Code for All Groups Programming Manual References Intercom Paging Group in 2 2 1 Class of Service 2 5 4 9 Intercom Pa
41. es 2 3 13 Group Distribution List System Subscriber s Manual References 5 6 Personal Group Distribution Lists 2 3 13 Group Distribution List System Description Also called Mailbox Groups Allows subscribers and callers to send messages to all mailboxes that belong to the list at once Group Distribution Lists are created by the System Administrator There are 20 group lists available and each group list can have a maximum of 62 members for KX TVA50 or 100 members for KX TVA200 Programming Manual References 2 5 1 Mailbox Group Manager s Manual References 2 7 Broadcasting Messages 2 3 14 Incomplete Call Handling Service Description Allows the subscriber to offer callers several service options when the extension is busy or there is no answer Options available for Incomplete Call Handling for Busy or No Answer are Leaving a Message Transfer to Covering Extension Returning to the Automated Attendant Top Menu Intercom Paging APT DPT Integration only Calling a Beeper Custom Service Calling Operators 40 Feature Manual Document Version 3 0 2010 06 2 3 15 Live Call Screening APT DPT Integration Only Programming Manual References Incomplete Call Handling for No Answer and Incomplete Call Handling for Busy in 2 1 3 Mailbox Parameters Feature Manual References 2 3 8 Calling a Beeper 2 2 25 Intercom Paging APT DPT Integration Only Subscriber s Manual Referen
42. ge Waiting Notification and External Message Delivery Programming Manual References 2 3 1 1 Call Service Document Version 3 0 2010 06 Feature Manual 15 2 2 8 Caller ID Call Routing APT DPT Integration Only 2 2 7 Call Transfer to Outside Description Enables the VPS to transfer a call to a trunk CO line from the following services Custom Service Call Transfer Service Personal Custom Service Caller ID Callback Conditions e This feature cannot be used when the PBX does not allow incoming trunk CO line calls to be transferred to a trunk CO line e This feature cannot be used with KX TA624 e For KX TDA KX TAW series PBXs MPR Version 1 1 or later is required to use this feature Programming Manual References Call Transfer to Outside in 2 2 2 Personal Options 2 5 4 12 Transfer to Outside Subscriber s Manual References 5 16 Assigning and Canceling Telephone Numbers for Call Transfer to Outside Line 2 2 8 Caller ID Call Routing APT DPT Integration Only Description Allows the System Administrator to store a maximum of 200 telephone numbers and assign a specific destination extension mailbox Mailbox Group or Custom Service to each telephone number for each time mode day night lunch and break When Caller ID information is received that matches one of the stored telephone numbers the call is automatically directed to its destination Calls that are Private when the caller s
43. ger s Manual References 2 3 Setting Class of Service COS Parameters 3 7 Remote Call Forwarding Set 2 3 28 Subscriber Tutorial Description Provides voice guidance to subscribers when they log in to their mailboxes for the first time By following the guidance subscribers can configure the following items Password Owner s Name No Answer Greeting Programming Manual References Tutorial in 2 2 2 Personal Options Subscriber s Manual References 2 2 Subscriber Tutorial Easy Mailbox Configuration Manager s Manual References 2 3 Setting Class of Service COS Parameters 2 3 29 Temporary Personal Greeting Description Is a greeting message often used to inform callers of the subscriber s absence I m out of the office today I m on vacation this week etc The Temporary Personal Greeting overrides other Personal Greetings it is always played regardless of the time mode whether or not the line is busy etc This feature is activated automatically the subscriber records it and the subscriber will be asked whether or not it should be turned off each time the subscriber logs into his or her mailbox When the Temporary Personal Greeting is turned off it will be deleted automatically and other Personal Greetings will be played as normal Subscriber s Manual References 2 3 Changing or Deleting Your Personal Greeting Messages Document Version 3 0 2010 06 Feature Manual 47 2 3 31 Toll Sav
44. ging Parameters 2 2 26 Interview Service Description 24 Allows the VPS to interview a caller by playing a series of prerecorded questions and recording the caller s responses As the callers answers questions they are recorded into an interview mailbox After a caller records the answers the interview mailbox lights a message waiting lamp on the interview mailbox owner s extension When retrieving the messages the subscriber only hears the answers to the questions In order to use Interview service at least one interview mailbox must be created in the VPS see 2 1 3 Mailbox Parameters in the Programming Manual Feature Manual Document Version 3 0 2010 06 2 2 27 List AllNames Callers will reach an interview mailbox when a The Incoming Call Service of a trunk or port is set to Interview Mailbox see Incoming Call Service in 2 3 1 1 Call Service in the Programming Manual b The call service of a Holiday is set to Interview Mailbox see Service in 2 4 2 1 Holiday Service No in the Programming Manual c A Custom Service or Personal Custom Service option is set to transfer callers to an interview mailbox see 2 1 8 Personal Custom Service or 2 4 4 Custom Service in the Programming Manual d A subscriber has configured his or her mailbox so that unanswered calls are directed to the mailbox s interview mailbox via Incomplete Call Handling and has set Message Reception Mode to Interview Mode see 5
45. iday is set to Voice Mail Service see Service in 2 4 2 1 Holiday Service No in the Programming Manual c They press 6 Voice Mail Service Access Command during a call d A Custom Service or Personal Custom Service option is set to transfer callers to Automated Attendant service see 2 1 8 Personal Custom Service or 2 4 4 Custom Service in the Programming Manual e A subscriber transfers the caller to Voice Mail service Programming Manual References 2 3 PORT TRUNK Service 34 Feature Manual Document Version 3 0 2010 06 2 3 2 Automatic Login APT DPT Integration Only 2 3 Subscriber Features 2 3 1 Auto Receipt Description Allows a subscriber or the System Manager to receive a message to confirm the reception of sent messages When the sent messages are received by a subscriber the sender will receive a message announcing mailbox name number has received your message Subscribers need to request the Auto Receipt when they send messages Conditions e This feature is only available when the Class of Service s Auto Receipt parameter is set to Yes e This feature is not available when the System Manager sends a Broadcasting Message The reception of External Delivery Messages can be confirmed using this feature as well Subscribers can request an Auto Receipt when sending a message to a single recipient or to all members of an External Delivery Message List and receive an Auto Receipt for each member in the
46. ing a telephone There are 2 ways to add or change prompts by recording them through a telephone or by importing as WAV files When recording using a telephone the extension number of the telephone to be used for recording must first be specified then the System Administrator can start and stop recording using the PC samo ao pp Programming Manual References 2 5 2 Extension Group 2 5 3 System Caller Name Announcement 1 9 3 Utility System Prompts Customization 2 5 1 Mailbox Group Manager s Manual References 3 6 Recording Messages 2 4 6 Service Mode Description Allows the System Administrator or the System Manager to change the call handling method that is programmed for each Service Group 1 8 Once the Service Mode has been changed it is retained unless the System Manager or System Administrator changes it again even after the power is turned off There are 6 Service Modes available Automatic The current Call Service used by the Service Group is determined by the settings made for the current time mode day night lunch break Manual Day The Call Service programmed for day mode is used regardless of the current time mode Manual Night The Call Service programmed for night mode is used regardless of the current time mode Manual Lunch The Call Service programmed for lunch mode is used regardless of the current time mode Manual Break The Call Service programmed for break mode is used regardless of the current ti
47. ivery Manager s Manual References 2 7 Broadcasting Messages 2 3 25 Receive Message Description Allows subscribers to listen to messages left in their mailboxes After listening to messages 2 options are available to subscribers Reply to Message Sender Allows subscribers to reply to the message sender without specifying the extension Message Transfer Allows subscribers to transfer their messages to other mailboxes Feature Manual References 2 3 18 Message Transfer Document Version 3 0 2010 06 Feature Manual 45 2 3 27 Remote Call Forwarding Set DPT Integration Only Subscriber s Manual References 3 1 Playing Messages 3 2 Replying to Messages 2 3 26 Recover Message Description Enables a subscriber to recover deleted messages After deleting messages they will remain in the Deleted Message Box until the end of the day Until then the subscriber can retrieve the deleted messages from the Deleted Message Box and move them to the Old Message Box Message retention time is reset when a message is recovered Subscriber s Manual References 5 21 Recovering Deleted Messages 2 3 27 Remote Call Forwarding Set DPT Integration Only Description Allows subscribers and the Message Manager to program their extensions from a remote location in order to forward calls to another extension or to an outside telephone There are 6 forwarding settings available FWD All Forwards all incoming calls to the desired e
48. l Distribution Group Calls can be directed to an operator when Document Version 3 0 2010 06 Feature Manual 29 2 2 39 Play System Prompt After Personal Greeting a A caller does not or cannot send any DTMF signals to the VPS i e the caller does not dial any digits or has a rotary telephone b A caller dials 0 when the call is being handled by Automated Attendant service c A Custom Service or Personal Custom Service option is set to transfer callers to Automated Attendant service see 2 1 8 Personal Custom Service or 2 4 4 Custom Service in the Programming Manual After pressing the appropriate dial key the caller is directed to an operator Operator Service offers callers many chances to reach a human operator Operator Service can be structured as a cascade so that if Operator 1 cannot take the call it goes to Operator 2 Ifthat fails the call goes to Operator 3 If that fails the caller can record a message At each stage there are other options for busy cases and no answer cases Programming Manual References Operator Service in 2 4 3 1 Automated Attendant Manager s Manual References 3 4 Customizing the Message Manager s Mailbox 2 2 38 PIN Call Routing Description Allows the System Administrator to store a maximum of 200 PIN Personal Identification Number max 20 digits numbers and assign a destination extension mailbox mailbox group or Custom Service to each PIN for each time mode day night
49. ld inform the other party that the conversation is being recorded Consult your local telephone company for further information Installation Manual References For KX TDE TDA TAW series PBXs see 7 1 2 Button Assignment via PC Programming For KX TA824 see 7 2 2 Button Assignment via PC Programming For KX TD500 see 7 3 2 Button Assignment via PC Programming Subscriber s Manual References 5 13 Recording Your Conversations For KX TDE TDA TAW series PBXs see Two way Recording TWR Button Assignment in 6 2 Programming Your Extension for Conversation Recording For KX TA and KX TD series PBXs see Two way Recording TWR Button Assignment in 7 2 Programming Your Extension for Conversation Recording 2 3 33 Two way Transfer APT DPT Integration Only Description Allows a subscriber to record the conversation that he or she is having with a caller The conversation is saved in another subscriber s mailbox as a new message Document Version 3 0 2010 06 Feature Manual 49 2 3 35 Urgent Message Note e Many states have imposed regulations on the manner in which two way telephone conversations may be recorded so you should inform the other party that the conversation is being recorded Consult your local telephone company for further information Installation Manual References For KX TDE TDA TAW series PBXs see 7 1 2 Button Assignment via PC Programming For KX TA824 see 7 2 2 Button Assignment via PC Programming For KX TD50
50. lows you to direct incoming calls without the use of an operator Callers can be redirected to the desired extension in one of the following ways a Dial extension numbers directly b Spell the name of the desired party using the dial keys on their telephones see 2 2 18 Dialing by Name c Listen to all subscriber names and select the desired extension see 2 2 27 List All Names Automated Attendant AA answers incoming calls and redirects them to the desired extension based on numbers dialed by callers When calls from extensions are transferred to other subscribers Transferring you to name can be heard by callers before the calls are transferred This feature is not available when the name of called party is not recorded The service can be programmed for day night lunch and break time modes and is available for both Port and Trunk Services Callers will reach Automated Attendant service when a The Incoming Call Service of a trunk or port is set to Automated Attendant Service see Incoming Call Service in 2 3 1 1 Call Service in the Programming Manual b The call service of a Holiday is set to Automated Attendant Service see Service in 2 4 2 1 Holiday Service No in the Programming Manual c They press 8 Automated Attendant Service Access Command during a call 14 Feature Manual Document Version 3 0 2010 06 2 2 6 Call Services d A Custom Service or Personal Custom Service option is set to transfer
51. lunch and break In a Custom Service callers can be required to enter a PIN number in order to be directed to a destination Conditions e This feature is available only when the Call Transfer Anytime parameter of a Custom Service is set to PIN Programming Manual References 2 4 1 Caller ID DID PIN Call Routing Call Transfer Anytime in 2 4 4 2 Menu amp Transfer 2 2 39 Play System Prompt After Personal Greeting Description Allows the Guidance for Recording message to be played for the caller after the Personal Greeting The Guidance for Recording message instructs the caller how to terminate the call access more features and rerecord the message Programming Manual References Play System Prompt after Personal Greeting in 2 2 2 Personal Options 30 Feature Manual Document Version 3 0 2010 06 2 2 42 Service Access Commands Manager s Manual References 2 3 Setting Class of Service COS Parameters 2 2 40 Port Service Description Allows assignment of call services to each port The incoming call service determines which service is used when answering incoming calls These services include Voice Mail service Automated Attendant service Interview service and Custom Service Custom Service is the most flexible of allthe services because it allows access to the other services by pressing one key Note For caller convenience we recommend programming all ports to use Custom Service as the Incoming Call
52. me mode PBX Control The current Call Service used by the Service Group is determined by the settings made for the current time mode day night lunch break The VPS will change time modes according to when the PBX changes time modes APT DPT Integration only Programming Manual References Service Mode in 2 3 1 Service Group Document Version 3 0 2010 06 Feature Manual 53 2 4 8 System Reports Feature Manual References 2 2 43 Service Group 2 2 46 Time Service Manager s Manual References 2 5 Changing the Service Mode Setting 2 4 7 System Backup Restore Description Allows the System Administrator to back up or restore the following data as individual files Program System Parameters System Prompts Mailbox Prompts and Mailbox Messages Manual Backup The specified data is backed up manually Backup data can be saved as a file Scheduled Backup The specified data is backed up automatically at the specified times Backup data can be saved as a file Backup History displays the backup record Description Completion Status Date amp Time and Total Elapsed Time Restoration of Backup Data restores the backup data as a specified type of file Programming Manual References 1 9 2 Utility System Back Up 2 4 8 System Reports Description There are several System Reports available to the System Administrator to monitor VPS operating status The System Administrator can print or export the System Reports Cert
53. mode day night lunch and break and holiday for each Service Group The start time of morning greeting afternoon greeting and evening greeting can be set Conditions e The System Manager can change the Company Greeting setting remotely by simply calling the VPS see 2 6 Changing the Company Greeting and Incoming Call Service Setting in the Manager s Manual e The System Administrator can assign specific greetings for holidays Programming Manual References Company Greeting No in 2 3 1 1 Call Service Company Greeting No in 2 4 2 1 Holiday Service No Daily Hours Setting in 2 5 4 1 Time Setting Subscriber s Manual References 4 4 Receiving External Delivery Messages Manager s Manual References 2 6 Changing the Company Greeting and Incoming Call Service Setting 3 6 Recording Messages 2 2 14 Company Name Description Is used by External Message Delivery Service when the intended receiver enters the password incorrectly 3 times The VPS announces the Company Name so that the receiver realizes what company placed the call to him or her Manager s Manual References 3 6 Recording Messages Document Version 3 0 2010 06 Feature Manual 19 2 2 16 Custom Service 2 2 15 Covering Extension Description Forwards calls to a second extension when the first extension s subscriber is not available to take the call The caller can also access the Covering Extension by pressing 0 while a Personal Greeting is
54. n the VPS pages the subscriber by intercom Intercom Paging Conditions e Ifthe same telephone number is programmed for both the system and personal caller name announcement the VPS will announce the personal caller name Programming Manual References 2 5 3 System Caller Name Announcement Manager s Manual References Recording System Caller Names in 3 6 Recording Messages 2 3 Setting Class of Service COS Parameters 2 2 12 Class of Service COS Description Each mailbox is assigned a Class of Service COS that determines the set of services that are available to its subscriber There are 64 classes Mailboxes can be assigned to their own or to the same COS as needed COS No 63 and 64 are assigned by default to the Message Manager and to the System Manager respectively No other mailboxes can be assigned to COS No 63 and 64 Conditions e The System Administrator using a PC and the System Manager using a telephone can change COS assignments Programming Manual References 2 2 Class of Service Manager s Manual References 2 2 Setting Up Mailboxes 18 Feature Manual Document Version 3 0 2010 06 2 2 14 Company Name 2 3 Setting Class of Service COS Parameters 2 2 13 Company Greeting Description Is a prerecorded message designed to greet all incoming callers and provide relevant information A maximum of 32 Company Greetings can be recorded and a Company Greeting can be assigned for each time
55. n the settings of the E mail sender and recipient voice messages may not be sent or received properly When the VPS is programmed to delete voice messages after they are sent by E mail see E mail Schedule in 2 1 11 E mail Option in the Programming Manual the message will be deleted even if there is an error and the E mail cannot be sent If there are any errors when the VPS tries to send E mail messages error messages will be sent to the preset E mail address see Mail Address in 2 5 4 15 E mail Integration in the Programming Manual Programming Manual References 2 1 11 E mail Option 2 5 4 15 E mail Integration 2 7 13 E mail Report 22 Feature Manual Document Version 3 0 2010 06 2 2 24 Holiday Service Subscriber s Manual References 5 9 E mail Integration Message Notification by E mail 2 2 21 Extension Group Description An Extension Group is a group of extensions that share a common mailbox Extension Groups are created by the System Administrator Each group has an Extension Group number There are 20 group lists available and each group list can have a maximum of 100 members Programming Manual References 2 5 2 Extension Group 2 2 22 Fax Management Description Allows the VPS to automatically direct incoming faxes to a specific destination i e fax machine A maximum of 2 fax destinations main and alternate can be assigned Outside callers can also reach a fax machine via Custom Service selection
56. neer 16 2 2 9 Caller ID Screening APT DPT Integration On 17 2 2 10 Caller Name Announcement Personal APT DPT Integration Only 17 2 2 11 Caller Name Announcement System APT DPT Integration Only cece 18 2 2 12 Gl ss of Service COS EE 18 2 2 13 Company Greeting sos sd essere EE 19 2 2 14 Company Namea iigus ane dees ianea a eenen amende a Ea Aer err on enke 19 2 2 15 Covering EXIenSION seele deeg 20 2 2 16 GUSO E 20 2 2 17 Daylight Saving Time Assignment EE 21 2 2 18 Dialing yO lan ec ai tks energie 21 2 2 19 DID Call Routing DPT Integration Only 21 2 2 20 dats U al algen oM 22 2 2 21 Extension Group 23 2 2 22 Fax Managemenl ar ernannten 23 2223 Hold EE 23 2 2 24 elei e EE 23 2 2 25 Intercom Paging APT DPT Integration On 24 2 2 26 Interview Service nn ee nen nee 24 2 2 27 SMA MS nee ee ee ee 25 2 2 28 Logical Extension All Calls Transfer to Mailbox 26 2 2 29 Mailbox Groups ENT 26 2 2 30 Message Delivery Internal a an aa 26 2 2 31 Message Reception Moden ns au ee nen 26 2 2 32 Message Waiting Notification Device uononononennennnnnnnnnn non non eneen 27 2 2 33 Message Waiting Notification Lamp 4u0nonononoonnnnnnnnnnnnnn non none 28 2 2 34 Mulllingueal SS Ee EEn 28 2 2 39 No Answer Coverage Mode nennen 29 2 2 36 On Hold Announcement Men u ea 29 2 2 37 Operator Servico oee ae E E E E E 29 2 2 38 PIN Call ROUINO iiinn ennaii io iee
57. ng Notification Manager s Manual References 3 3 Setting Up Message Waiting Notification 2 2 34 Multilingual Service Description Allows a maximum of 3 languages KX TVA50 or 10 languages KX TVA200 to be used for system prompts The System Administrator can select 3 languages KX TVA50 or 5 languages KX TVA200 for the multilingual selection menu and assign a key for each language in the menu Callers can select the desired language by pressing the assigned key The language used for system prompts heard by subscribers is determined by Class of Service COS Programming Manual References 2 5 4 2 Prompt Setting Manager s Manual References 3 6 Recording Messages 28 Feature Manual Document Version 3 0 2010 06 2 2 37 Operator Service 2 2 35 No Answer Coverage Mode Description Determines how calls will be handled when an operator does not answer within the time specified for Operator No Answer Time One of the following can be set for each operator unless otherwise noted Caller Select Callers may leave a message or call another extension Leave Message Callers may leave a message in the operator s mailbox Disconnect Message Callers are disconnected from the VPS after hearing Thank you for calling Next Operator Callers are transferred to the next operator Operator 2 or 3 Assignable for Operator 1 and Operator 2 only Programming Manual References No Answer Coverage Mode in 2 4 3 2 Operator Servic
58. number is not received and Out of Area when the caller is calling from an area that does not support Caller ID can also be directed to a specific extension mailbox or Custom Service Conditions e The Company Greetings will not be played for callers when calls are routed by this feature Programming Manual References 2 4 1 Caller ID DID PIN Call Routing 16 Feature Manual Document Version 3 0 2010 06 2 2 10 Caller Name Announcement Personal APT DPT Integration Only 2 2 9 Caller ID Screening APT DPT Integration Only Description Allows the VPS to announce the name of the caller when transferring a call to an extension from a preprogrammed caller Ex You have a call from name of caller Caller names must be recorded beforehand Caller names can be recorded by each subscriber Caller Name Announcement Personal and for the entire VPS Caller Name Announcement System Conditions e This feature is only available when the Class of Service s Caller ID Screen parameter is set to Yes e Ifthe same telephone number is programmed for both the system and personal caller name announcement the VPS will announce the personal caller name Programming Manual References Caller ID Screen in 2 2 2 Personal Options Feature Manual References 2 2 10 Caller Name Announcement Personal APT DPT Integration Only 2 2 11 Caller Name Announcement System APT DPT Integration Only Manager s Manual References 2 3
59. oxes Class of Service COS settings Service mode settings Changing the company greeting An example of items which are programmed by the message manager include General Delivery Mailbox maintenance Message notification settings Recording deleting messages system prompts company greetings custom service menus system caller names etc 1 2 3 Subscriber Use Description PBX users who are assigned a mailbox in the VPS are called subscribers Subscribers can customize their mailboxes in the following ways Sets their password Records their names Records Personal Greetings Enters Personal Group Distribution Lists Sets Personal Custom Service Sets Call Transfer Status Sets Covering Extensions Sets Message Reception Mode Sets Incomplete Call Handling Status Sets Message Waiting Notification Records questions for an interview mailbox Document Version 3 0 2010 06 Feature Manual 9 1 2 3 Subscriber Use 10 Feature Manual Document Version 3 0 2010 06 Section 2 Features Document Version 3 0 2010 06 Feature Manual 11 2 1 1 Integration Types 2 1 PBX Integration Features 2 1 1 Integration Types Description In order for the VPS to function it must be integrated with the PBX it serves The type of integration that is used determines how voice caller messages VPS prompts etc and data extension status button presses etc are sent be
60. ramming Manual Programming Manual References 2 1 4 Notification Parameters System Callback No in 2 5 4 5 PBX Parameters 2 3 9 Delete Message Confirmation Description Requests confirmation from the subscriber before erasing a message left in the mailbox Conditions e When messages are deleted they will be retained until the end of the day e This feature is only available when the Class of Service s Delete Message Confirmation parameter is set to Yes Programming Manual References Delete Message Confirmation in 2 2 2 Personal Options 38 Feature Manual Document Version 3 0 2010 06 2 3 11 External Message Delivery Service Manager s Manual References 2 3 Setting Class of Service COS Parameters 2 3 10 External Message Delivery List Description Allows a subscriber to send a message to outside parties and or extensions with a single operation One subscriber can maintain up to 2 lists with a maximum of 8 entries on each Feature Manual References 2 3 11 External Message Delivery Service Subscriber s Manual References 5 7 External Message Delivery Lists 2 3 11 External Message Delivery Service Description Allows a subscriber to send a message to several subscribers and non subscribers including outside parties at a specified time or immediately This feature also allows the receiver to reply to the message without having to specify the mailbox number Note e Ifthe sender wishes
61. rsonal nenn 40 2 3 13 Group Distribution List System n unn eeesene nn 40 2 3 14 Incomplete Call Handling Service 2 4440000000000 Heeres 40 2 3 15 Live Call Screening APT DPT Integration On 41 2 3 16 Reeg 42 2 3 17 Mailbox Capacity Edel EE 42 2 3 18 Message RE EE 42 2 3 19 One touch Two way Transfer DPT Integration Only nnen eeen ennen 43 2 3 20 Personal Custom Service a ae 43 2 3 21 Personal Greeting for Caller ID APT DPT Integration Only nnen 44 2 3 22 Personal Greetings zusenden 44 2 3 23 Playback Volume Speed Cohltrol uen nee aaa ana 45 2 3 24 Private Message neue 45 2 3 25 Receive Message E 45 2 3 26 Recover Message imissni ceca een 46 2 3 27 Remote Call Forwarding Set DPT Integration On 46 2 3 28 Subscriber TUREN sistre eon EE iin 47 2 3 29 Temporary Personal Greeting est toussteseutkgeeekuetgegeugedha gege suxestanabnnnatisdesdsdestacateaeandhd 47 2 3 30 Timed Reminder Setting DPT Integration Only nnen eenn ennenene eneen 48 2 3 31 Toll Saver APT DPT Integration Only una 48 2 3 32 Two way Record APT DPT Integration Only AAA 49 2 3 33 Two way Transfer APT DPT Integration Only ccc cceecceeeeeeeeeeteeeeeeeeeeeeeeeeeeeneeeeeeeeeees 49 2 3 34 Unlimited Message Length E 50 2 3 35 Urgent Message E 50 2 3 36 VM Menu DPT Integration Only ee 51 2 4 System Setting Features sans ae 52 2 4 1 Auto Configuration APT DPT Integration Only 52 2 4 2 Custom UE 52
62. s can receive messages from outside callers and other subscribers The total amount of recording time for all messages as well as the maximum length of each message may be limited by the subscriber s Class of Service COS The VPS can notify subscribers when they have new messages by sending a beeper page an E mail and even by calling subscribers home or mobile phones For subscribers who are on premises the VPS can also light the message waiting lamp on their extension telephones Subscribers can choose their preferred notification method If the VPS is connected to the PBX using APT DPT Integration subscribers can press a preprogrammed button to record their telephone conversations into their own mailboxes or into other subscribers mailboxes 8 Feature Manual Document Version 3 0 2010 06 1 2 3 Subscriber Use 1 2 System Administration Management and Use 1 2 1 System Administration Description System administration programming diagnosis system prompt administration etc can be performed with a PC running the KX TVA Maintenance Console software For more information refer to the Programming Manual 1 2 2 System Management Description System management can be performed with an extension telephone by the system manager and the message manager For more information see the Manager s Manual An example of items which are programmed by the system manager include Creating editing deleting and resetting mailb
63. sage Manager and can be recorded in multiple languages if needed In total a maximum of 100 Custom Services can be created Calls can be handled by Custom Service by Setting the Incoming Call Service of a trunk or port to Custom Service Menu and specifying a Custom Service number see Incoming Call Service in 2 3 1 1 Call Service in the Programming Manual Setting the call service of a Holiday to Custom Service Menu and specifying a Custom Service number see Service in 2 4 2 1 Holiday Service No in the Programming Manual Using Custom Service or Personal Custom Service A Custom Service can be assigned to one of the available options provided by another Custom Service or Personal Custom Service After pressing the appropriate dial key the caller is sent to assign Custom Service Custom Services can be created and edited using the Custom Service Builder utility of KX TVA Maintenance Console see 2 4 4 Custom Service in the Programming Manual 20 Feature Manual Document Version 3 0 2010 06 2 2 19 DID Call Routing DPT Integration Only Programming Manual References 2 7 8 Custom Service Report 2 4 4 Custom Service Manager s Manual References 3 6 Recording Messages 2 2 17 Daylight Saving Time Assignment Description Adjusts the VPS s clock on the preprogrammed days for Daylight Saving Time Both a start and end date for Daylight Saving Time must be programmed Programming Manual References Da
64. sually using KX TVA Maintenance Console Each Custom Service and its functions can be edited arranged using a familiar drag and drop interface Feature Manual References 2 2 16 Custom Service Programming Manual References 2 4 4 1 Custom Service Builder 2 4 3 Default Mailbox Template Description Is used as a template when the System Administrator creates consecutive mailboxes It enables the System Administrator to apply basic settings Mailbox Parameters Message Waiting Notification External Message Delivery Auto Forwarding to multiple mailboxes simultaneously Programming Manual References 2 1 2 Default Mailbox Template 2 4 4 Password Administration Description Allows the System Administrator or System Manager to clear a subscriber password so that a new one can be assigned Manager s Manual References 2 2 Setting Up Mailboxes 52 Feature Manual Document Version 3 0 2010 06 2 4 6 Service Mode 2 4 5 Recording Messages by System Administrator Description Allows the System Administrator to record the following prompts Group names can be recorded when creating Extension Groups System Group Distribution Lists etc Names of callers System Caller Name Announcement System Guidance Custom Service Menu Company Name Company Greetings Language Selection Menu On Hold Announcement Menu These prompts can be recorded using KX TVA Maintenance Console and can also be recorded by the Message Manager us
65. tegration KX TD816 P311Q or higher KX TD1232 P211Q or higher KX TD500 V4M or higher KX TDE series KX TDA series MPR Version 1 1 or higher except KX TDA50 Programming Manual References 2 4 1 Caller ID DID PIN Call Routing 2 2 20 E mail Integration Description Enables subscribers including the message manager to be notified by E mail when they have new messages The notification will contain the message sender s information the length of the message and the number of messages new old Subscribers can choose to have the voice message attached to the E mail notification and can also select to have the voice message deleted after it has been sent by E mail Subscribers must designate their E mail addresses up to 3 addresses and usernames beforehand Conditions The System Administrator can enable or disable this feature for each mailbox and can customize the time frame during which notifications are sent For example if the System Administrator sets the time frame for Monday to Friday between 9AM and 5PM E mail notifications will be sent only during those hours When sending long voice messages by E mail note the following and confirm the E mail settings If the voice message is longer than the time specified for Maximum Message Length the surplus parts of the message may be discarded when sending the E mail see Maximum Message Length in 2 5 4 15 E mail Integration in the Programming Manual Depending o
66. tween the VPS and the PBX Depending on the model and or the software version of the connected PBX you may not be able to utilize some of the features For more information call the National Parts Center at 1 800 833 9626 DPT Integration When the VPS and PBX use DPT Integration voices and data are sent digitally DPT Integration provides certain VPS features which are not available with analog integration i e Inband Integration including Auto Configuration Automatic Login Caller ID Call Routing Caller ID Screening Caller Name Announcement System Personal DID Call Routing Intercom Paging Live Call Screening Personal Greeting for Caller ID Remote Call Forwarding Set Service Mode PBX Control Mode Time Synchronization with PBX Timed Reminder Setting Toll Saver Trunk Service Universal Port Two way Record Two way Transfer APT Integration KX TVA50 only When the VPS and PBX use APT Integration voices are sent using analog technology and data is sent digitally APT Integration provides certain VPS features which are not available with analog integration i e Inband Integration including Auto Configuration Automatic Login except by DID Caller ID Call Routing Caller ID Screening Caller Name Announcement System Personal Intercom Paging Live Call Screening Personal Greeting for Caller ID Servi
67. ubscriber answers the call When a beeper is called the subscriber must call the VPS and log in to his or her mailbox to listen to the messages Notifications can be scheduled The System Administrator can program 2 different time frames for example 9 AM to 12 PM and 8 PM to 10 PM independently for each day of the week Message waiting notifications will be sent on the selected days during the programmed time frames Notifications can also be sent continuously meaning a notifications will sent whenever a new message is received 24 hours a day The VPS can prompt callers to enter their telephone numbers when they leave messages and then send caller telephone numbers to the subscriber s beeper when sending notification Conditions e Notification can be sent for either all messages or for urgent messages only depending on the Notification Type set by the System Administrator or subscriber When set to Only Urgent Messages notification is sent according to the notification schedule if programmed only when urgent messages have been left in the subscriber s mailbox e A maximum of 3 devices telephones or beepers can be programmed by the System Administrator or subscriber for use with this feature When the VPS calls a device and the call is not answered the VPS will try to call the device again The number of retires and the delay time between retries can be programmed by the System Administrator The lowest numbered device is calle
68. xtension number FWD Busy Forwards all incoming calls to the desired extension number when the line is busy FWD No Answer Forwards all incoming calls to the desired extension number when there is no answer FWD Busy or No Answer Forwards all incoming calls to the desired extension number when the line is busy or there is no answer FWD to CO Forwards all incoming calls to the Telephone number 1 or 2 programmed in the Mailbox Setting or to any other number This feature is only available when the Class of Service s Remote Call Forward to CO parameter is set to Yes see Remote Call Forward to CO in 2 2 2 Personal Options in the Programming Manual FWD Cancel Cancels the forwarding setting Conditions e With respect to PBX programming it is possible that Call Forward to CO is disabled To enable VPS Remote Call Forwarding the KX TDA100 for example must be programmed properly For the COS of the extensions whose calls are to be forwarded to a trunk enable the following 504 Call Forward to Outside Line e Extensions assigned as operators can be called by dialing 0 however when setting this feature the extension number not 0 must be specified Programming Manual References 2 1 9 Remote Call FWD To CO Remote Call Forward to CO in 2 2 2 Personal Options 46 Feature Manual Document Version 3 0 2010 06 2 3 29 Temporary Personal Greeting Subscriber s Manual References 5 15 Remote Call Forwarding Mana
69. ylight Saving Time in 2 5 4 1 Time Setting 2 2 18 Dialing by Name Description Allows the caller to be connected to the desired subscriber s mailbox or extension by searching for the subscriber by name Using the dialing keys the caller can enter the first few letters of the subscriber s first and or last name The VPS searches for possible matches and offers to connect the caller with the subscriber Subscriber names are included or excluded from the Directory Listing according to their Class of Service COS Conditions The System Administrator can change the Name Entry Mode first last or full name entry in Service Settings Programming Manual References First Name and Last Name in 2 1 3 Mailbox Parameters Directory Listing in 2 2 2 Personal Options 2 2 19 DID Call Routing DPT Integration Only Description Allows the System Administrator to store a maximum of 200 DID numbers and assign a specific destination extension mailbox Mailbox Group or Custom Service to each telephone number for each time mode day night lunch and break When a DID number is received that matches one of the stored telephone numbers the call is automatically directed to its destination Document Version 3 0 2010 06 Feature Manual 21 2 2 20 E mail Integration Conditions Company Greetings are not be played for callers when calls are routed by this feature This feature is only available for the following PBXs using DPT In

Panasonic KX-TVA50 KX-TVA200 Voice Processing System Feature

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