User Manual
Contents
1. Claro Mike 168765553306 Digi Mike 19765551234 Jane Doe 18765551236 Janet Lost 19765551236 Jimmy Lost 16765551237 John Doe 18765551235 Lime Mike 18765554455 Mary Blank 16765551241 Mary Brown 18765551249 Click the Delete button to Address Book remove the contact form the Contact list A confirmation dialog box will appear Click the OK button to confirm the delete action The contact list will be updated reflecting the delete request made Jane Doe 16765551236 Janet Lost 18765551236 Jimmy Lost 16765551237 John Doe 18765551235 Lime Mike 16765554455 Mary Blank 16765551241 Mary Brown 18765551249 2 3 4 User Manual 16 Ofeainitel Communications Ltd 5 0 How to Manage Contacts using Group Listing In the previous sections you learned how to add contacts to your Address Book Your address book is now growing and sending messages to a set of users is beginning to be a tedious task You have to search the Address Book and find each contact individually This is even more of challenge if you have to do this repeatedly Is there a way to create and save a list of contacts from the Address Book Can that list be reused whenever there is a need to send messages to members of that list Can contacts in my Address Book be members of different contact lists The answer to these questions and more can be found in using the Options Navigation Panel link Group listings A group is bas2. MSN Slideshow ucantel Web SMS Portal d i v Pager Safety Tools rrr WEB SMS user domain com Saturday September 19 2009 Quick Send Advance Send Enter Name MyBasicMessage Message Inbox Message Template a RENEA a h v Address Book ele essage type Basic Group Listing Scheduling use to denote parameter names eg fname First Name Usage Reports Management meeting will be held next Monday at 8 30am A Account Settings in the Board room Insert Text Here internet p Qio User Manual 24 Ucantel i Communications Ltd 6 2 How to Create an Advance Message Type Prerequisites A file with the data to be uploaded The data must be formatted according to how each parameter will be read Step 4 2 Instruction Click the Create New button Type in a unique name for the message Select the message type from the drop down list Type in the message Enter the parameters separated by commas as they will appear in the file to be uploaded Click Save Template to save the message User Manual Example Enter Name MyAdvanceMessage Advance Select Message Type gekF 4 J L L Fi LA coo Ra rrara re marara Sse rT t rrer Warr use to denote parameter names eg fname First Name ti th Your overdue balance is S balance Please pay promptly by Date to avoid disconnection
3. Type or Paste Message here Af basic Enter reciepients moblie number below seperated by comme Contact Source Address Book Click Here to Send SMS Internet Q fa set User Manual P Ofeainitel Communications Ltd 2 0 The Web SMS Version 2 0 Interface The Web SMS Service interface has three basic areas that you must understand in order to be familiar with the application and maximize it use Understanding these areas and how they work will help you access and navigate the application comfortably increasing your knowledge and confidence in the process The three areas are v The Banner v The Options Navigation Panel v The Customization Area These areas are inextricably link and what happens in one area is usually reflected in the other Ucantel Web SMS Portal Version 2 0 Windows Internet Explorer gt w Favorites 3 Suggested Sites SA msn E my MSN W MSN Money MSN Entertainment 4 MSNBC Free Hotmail Live Search Traffic 8 MSN SlideShow p F aii 5 E z Ucantel web SMS Portal version 2 0 fy gp Pager Safety Toos A WEB SMS user domain com Thursday July 23 2009 Quick Send Quick Send Enter Text in Message box Below 160 Characters Left Select Template Below Advance Send i NEC R AR Type or Paste Message here basic Message inbox Message Templa
4. The Contact Source window is used to add recipients phone numbers to the Mobile Number window By clicking on a recipients name in this window the system automatically appends the phone number for that selected recipient The window is also functional in allowing you to add groups of recipients Clicking the drop down list changes the display to list all the available groups By clicking on a group name all the numbers for recipients in that group are automatically appended in the Mobile Number window When you have completed creating your message and selecting your recipients click the Send button to have the service deliver your messages The Clear button can be used to reset the form and start creating your message using a clean slate User Manual g 3 2 How to Send a Message Ucantel Communications Ltd Creating and sending a message is a very easy process Below are four easy to follow steps that will get you started Step 4 Instructions Type your message in the Message Box window Enter the cellular number of the recipients in the Mobile Number window Use the format 1876 the seven digit cellular number Separate each mobile number with a comma Click the Send button to have the Ucantel Web SMS Service deliver your message Click the Send SMS Now button in the confirmation window to send your message immediately Example Enter Text in Message box Below 34 Characters Left
5. 000 cc cceeccesteeeeneeens 13 A2 OW om EONA COMICE onor E E E T eee 15 AS OW TO D lble a CONAC oen E E EE E E TT 16 5 0 How to Manage Contacts using Group Listing 0000 000eneeesnssesssssesessssresserssssresseresssrresseresssrresseresssn 17 5 1 How to Create a New Group occ ccccccccssscccsseccesseecesseecesseecesseeceseecesseecesseceseeceseeceseeessseeeenas 18 5 2 How to Edit the Group Name ccc ccccscccessseeceesseecesssseeeeesseeesesseeeeessseeeeeseeceeeseeeeeeseeeeeesaeees 19 5 3 How to Delete a Group ou ccc cccccceceecsecceseseeeeessseeeeesseecesssseeeeeseeeeesseeecsesseeceesseecessseeeeeesseeeeeaseees 20 5 4 How to Manage Contacts in a Group ccc cccsseccessseeeeeesseeeeseseeecsesseeeeesseeeeeseeeeeeseeeeeeaeees 21 5 4 1 How to Add Contacts to a Group oo cccccccccesececesseeceesseeceeesseeeeeseeceessseeceesesesesseeeeesaes 21 5 4 2 How to Delete Contacts from a Groupe ccc cccccccccccssececesseeeesesseceeesseeceseseeeeeeseeeessseeeessaes 22 6 0 How to Create Custom Messages using Message Template 0 ccccccccccsseceeseeeeseeeesseeens 23 6 1 How to Create a Basic Message Type c ccc cccsscccssseccssecceessecesseecesseecesseecesseecesseeeesseeeesaees 24 7 0 How to send Messages using Advance Send cece cccsscccssscceeseecessecceessecesseecesseecesseeeesseeeesseeens 27 7 1 How to Send a Basic Message using Advance Send ccccccecccccsssecceesseeceessseceessseeeeeseees 28 7 2 Ho
6. Live Searc Traffic c gp Page Safety Toos WEB SMS user dom 3in com Friray July 24 2009 Quick Send Quick Send Enter Text in Message bdx Below 160 Characters Left Select Template Below Advance Send Message Inbox Message Template Address Book Group Listing Scheduling PO ae Usage Reports Enter reciepients moblie number below seperated by comma Contact Source Address Book Account Settings ii Type or Paste Message here l a basic Claro Mike Digi Mike Lime Mike Testa Click Here to Zend SMS v Mobile Number window Contacts Source window User Manual 7 Ucantel Communications Ltd Below is a brief description of the sections of the Quick Send interface The Message Box window Is used to create your SMS message As you type our message in the message box window the character counter decrements indicating the total number of characters you have remaining SMS technology is limited to a maximum of 160 characters The Template window can be used to select predefined messages Predefined messages can be created using the Message Template option on the Options navigation panel The Mobile Number window is used to enter the recipients cellular phone number only All seven digit phone numbers must be preceded by the 1876 prefix for local numbers or the area code for other countries in the Caribbean The number format should be 18 76XXXXXXX
7. Schedule button save Schedule w User Manual 34 Ucantel Communications Ltd 8 2 How to Modify Remove a Schedule Step Instruction Example 1 Click the Select link to open the schedule 2 Make the necessary changes 3 Click the Save Schedule button to save the schedule or Delete Schedule Button to remove it User Manual Schedule Messages View Current Schedules Create New Status last Executed MSG Template Select TestSchedule edfed Description Never Repeat Disabled 9 19 2009 11 30 12 AM Schedule Messages View Edit Schedule F Click to Enable Schedule TestSchedule Schedule Name i m Hour Minute AM PM Start Date amp Time 09 19 2009 Repeat Schedule Never Repeat Select Message sdisd Select Group Selected Groups Available Groups MyTest LayTEST Save Schedule Delete Schedule Save Schedule Delete Schedule 35 Ucantel Communications Ltd 9 0 How to Track Daily Usage Usage Reports on the Options Navigation Panel can be used to track daily usage The system maintains a log of all messages that have been sent as well as those that have failed The Usage Reports interface provides an avenue to query the system for any message sending activities A start and an end date is the minimum requirement to initiate the query The query can be customized to select the status of the messages that have been sent as
8. WEB SMS user domain com Thursday July 23 2009 The banner has several sections that you will need to be familiar with it At the top left hand corners is the UCANTEL Communications Ltd Logo To the right of the logo is the description of the Web SMS Service and the current version number of the service Below the logo and the service description is the information bar The information bar has the Welcome banner preceding the name of the user that is currently logged in To the right of the information bar is the Logout button This button closes or disconnects the current connection to your account on our server Use this button when you are finished using the service To the far right is the current date User Manual 4 cameli Communications Ltd 2 2 The Options Navigation Panel Located on the left of the web page is the navigation panel The panel has shortcut links which take you to critical areas of the service The shortcut Quick Send links allow you to send messages create message templates and setup Advance Send your address book Additional services include creating target groups Ae ehir schedule messages and extracting service reports Message Template Listed below are the links on the Navigation Panel with a brief description of Address Book the functions Group Listing Scheduling Usage Reports Account Settings of recipients Advanced Send Design for the sophisticated user in mind It facilitates cu
9. reader will reply only to the first item that grabs his or her fancy you could number your points to ensure they are all read If the points are substantial enough split the SMS up into separate messages so your recipient can delete respond or file each message individually o Keep your message readable Use standard capitalization and spelling especially when your message asks your recipient to do work for you If you are a teenager writing a quick gushing thx 4 ur help 2day ur gr8 may make a busy professional smile at your gratitude but there comes a time when the sweetness of the gesture isn t enough i dont think u want ur prof r ur boss 2 think u cant typ LOL Don t type in all caps Online all caps means shouting Regardless of your intention people will react as if you meant to be aggressive gt Identify yourself clearly When contacting your customers or clients always include your organization or business name and any other important identification information Proofread If you are sending reminders to parents or asking someone else to do work for you take the time to make your message look professional While your spell checker won t catch every mistake at the very least it will catch a few typos If you are sending a message that will be read by someone higher up on the chain of command a superior or professor for instance or if you re about to mass send dozens or thousands of people take an extr
10. wi ucantextjm com t 4 x BF Microsoft Live Search File Edit View Favorites Tools Help dF Favorites d 2 Suggested Sites WY MSN WA MyMSN WA MSN Money MSN Entertainment M MSNBC i Free Hotmail Untitled Page Fi j Ay Page Safety Tools WEB SMS User Name user domain com L Remember me next time Entin Q Internet User Manual 1 Ucantel Communications Ltd After a successful login the Web SMS Service user interface will appear It is imperative that take the time to familiarize yourself with the interface Taking the time to know more about the application will increase your knowledge in using the system and help to maximize the benefits the application can provide Ucantel Web SMS Portal Version 2 0 Windows Internet Explorer 4 ucantextjm com sendsms quicksend aspx v 4 x ay Microsoft Live Search File Edit View Favorites Tools Help slip Favorites W Succested Sites MSN WP My MSN MSN Money W MSN Entertainment amp MSNBC Free Hotmail Live Search Traffic MSN SlideShow ucantel Web SMS Portal version 2 0 fay z v Pager Safety Tools TA WEB SMS user domain com Thursday July 23 2009 Quick Send Quick Send Enter Text in Message box Below 160 Characters Left Select Template Below Advance Send Message Inbox Message Template Address Book Group Listing Scheduling Usage Reports Account Settings
11. Lime Mike 18765554455 Mary Blank 18765551241 Mary Brown 16765551249 User Manual 21 Ucantel Communications Ltd 5 4 2 How to Delete Contacts from a Group Removing contacts from a group is done by deleting them Deleting the contacts does not permanently remove them from the Address Book The action only removes the contacts from the current group This can be done by following the steps below Step Instruction Example Click the Tick box to Groups Listings the left of the group name you wish to Groups Add Mew delete contacts E sclectall Click the Edit button to j i Cl RenswalReminders 0 Edit begin removing 0 contacts from the E Tester t0 Edit selected group 0O Testernsraup 3 Edit C testi g tne 0 Egi In the Members list TesterGroup 3 Members Current Groups Address Book w highlight the name and Jane Doe 18765551236 Jane Doe 18765551236 number of contacts Janet Lost 18765551238 Janet Lost 18765551238 Jimmy Lost 18765551237 Jimmy Lost 1876555 1237 you wish to remove John Dow 18765551235 from the group Lime Mike 18765554455 Mary Blank 18765551241 Click the Delet Mary Brown 16765551249 IC e veiete button with the _ arrow point to the right to remove the names of the contacts from the Members list Click the OK button in the confirmation dialog Message from webpage box to remove the contacts The Members list will be
12. Never Repeat Select Message sdfsd v Select Group Selected Groups Available Groups Save Schedule Internet User Manual 32 Ucantel Communications Ltd 8 1 How to Create a New Schedule Prerequisites Message created using Message Template Recipients defined in Group Listing step Instruction Example E Click the Create Create New Create New Tn New button Click the tick box click to Enable Schedule to enable the schedule you are creating 3 Type in a unique the schedule Use the Date Date Hour Minute AM PM picker tool to Start Date amp Time 73 loo Ml am select the date the message September 2009 should be sent Mo Tu We Th Fr Sa 4 5 Select Message 7 8 9 10 11 12 Repeat Schedule Select Group Saturday September 19 2009 LayTEST MyTest 5 Use the Time picker tool to set the time the message should be sent 6 Select if the Repeat Schedule Never Repeat message should be repeated and how often 7 Selec got Select Message message User Manual 33 Ufeainitel Communications Ltd Step Instruction Example Highlight the Selected Groups Available Groups Por MyTest LayTEST contacts in the Mytest Available Groups window to receive the message by clicking on it Click left curling arrow to move the highlighted group into the Selected Groups window 9 Click the Save 9
13. Web SMS Portal Windows Internet Explorer SEE eae neat ae JS http www ucantextjm com sendsms addressbook asp Te File Edit View Favorites Tools Help gi gt D n v Pager Safety Tools WEB SMS user domain com Saturday July 25 2009 Address Book Quick Send Sa a Ln TEE import Selected File Advance Send Select Text Base File i Browse Message Inbox Agee a Message Template Address Book Group Listing Scheduling Usage Reports Account Settings Enter Contact Info Here One entry per line Name Number Example e John Brown 18765431234 Click to Save Contaf ts Save Contacts ee a internet fr Rio Copy and paste or manually enter all the contact info to be added Save or cancel adding new contacts The format of your contact list using either method must conform to the following User Manual 12 Jcantel Communications Ltd An entry consists of aname and a number Only one entry per line The name must precede the number A comma must separate the name and number wee ra The following is an example of a valid entry excluding the quotes John Doe 18765554441 4 1 3 How to Add Multiple Contacts using File Upload option Step Instructions Example 1 Click the Add Address Book button in the 2 Click the Browse Select Text Base File button in the Select Text Browse _Import Se
14. a MeSSAGE cccccccesscceessseceesesseceesseeeeesseeeeeeas Error Bookmark not defined How to Add Individual Contacts ccc ecccccceesseeeeesseeeeeees Error Bookmark not defined How to Add Multiple Contacts 0 0 0 0 cccecccesssseceeessseeeeeeeaes Error Bookmark not defined How to Add Multiple Contacts using File Upload option Error Bookmark not defined LONG TO CA CO AC rr aE NE E E Error Bookmark not defined How to Delete a Contact cc cccscccecssecceesseeceesseeeeesseeeeeees Error Bookmark not defined How to Create a New Group uuu ccc cccescccesseeceesseeeeeseeeeeeas Error Bookmark not defined How to Edit the Group Name ccc cccceseeceesseeeeeseeeeeees Error Bookmark not defined How to Delete a Group cccccccccesccesssecceesseeeesseeeessseeeeeees Error Bookmark not defined How to Add Contacts to a Group ccc ccccseceesseeeeesseeeeeees Error Bookmark not defined How to Delete Contacts from a GIouD ccccccescccesseeeeeees Error Bookmark not defined How to Create a Basic Message Type ceccceesseeeeteeees Error Bookmark not defined How to Send a Basic Message using Advance Send Error Bookmark not defined How to Send an Advance Message using Advance Send Error Bookmark not defined How to Create a New SchNedulle ccc ccccscceesseceeesseeeeeees Error Bookmark not defined How to Modify Remove a Schedule cccccccessccees
15. well activities of a particular user in the case where multiple users share an account The query output is displayed in tabular form The data can be exported to any spreadsheet program for further analysis Ucantel Web SMS Portal Windows Internet Explorer JS http www ucantextjm com sendsms reports asp v 4 X ey Microsoft Live Search F L J ob Nee File Edit View Favorites Tools Help shy Favorites g Suggested sites MSN WP my MsN W MSN Money W MSN Entertainment A MSNBC Free Hotmail Live Search Traffic MSN Slideshow ucantel Web SMS Portal fy z an v Pager Safety Tools v WEB SMS user domain com Tuesday September 22 2009 Online Reporting Quick Send Start Date End Date Status User Advance Send Al Y All w Load Message Inbox All All Load Message Template Total for this period Address Book Group Listing Scheduling Usage Reports Account Settings internet fa Q User Manual 36 Ucantel Communications Ltd 9 1 How to Query and Extract Usage Data Step Instruction Example Use the Date Start Date End Date Picker tool to WANG anaona O A 9 21 2009 9 23 2009 Date and the Total for this period 4 September 2009 End Date Su Mo Tu We Th Fr Sa 30 31 1 2 3 4 5 Select the Status message Status option Pending sent Failed 20 21 22
16. 1239 Claro Mike 18765553366 Digi Mike 16765551234 Jane Doe 18765551236 Janet Lost 18765551236 Jimmy Lost 10765551237 John Doe 187655571255 Lime Mike 19765554455 Mary Blank 16765551241 Marvy Brown 18765551249 o Jd User Manual 14 Ucantel Communications Ltd 4 2 How to Edit a Contact Step Instruction Example Highlight the contact you Address Book wish to edit by clicking on it Billy Blank 18765551239 Claro Mike 18765553386 Digi Mike 18765551234 Jane Doe 18765551236 Janet Lost 18765551238 Jimmy Lost 18765551237 John Doe 18765551235 Lime Mike 18765554455 Mary Blank 16765551241 Mary Brown 18765551249 Click the Edit button to Address Book access the contact and start editing SS SS Se ee ee ee a a a a a a ee ee ee oe Modify the contact details 2 3 by typing in the Name and odify Conta Mobile fields When you are through click the Name Gilly Glank Update button to save the Bi lass Harsco changes Mobile 18765556666 4 The contact list will reflect the changes made Jane Doe 18765551236 Janet Lost 18765551238 Jimmy Lost 18765551237 John Doe 18765551235 Lime Mike 18765554455 Mary Blank 16765551241 Mary Brown 18765551249 User Manual 15 Ucantei Communications Ltd 4 3 How to Delete a Contact Step Instruction Example Highlight the contact you Address Book wish to delete by clicking on it
17. 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 910 Today September 22 2009 6 7 8 9 10 ii 12 13 i4 15 16 17 18 19 Select the User name Test User All Orande Morgan Click the Load button to retrieve the data The page will Online Reporting refresh to show the data found 9 21 2009 9 23 2009 Test User Start Date End Date Status User Total for this period 2 Date Time Number Status Message 9 22 2009 9 01 26 AM Test User 18764140739 Sent Management Meeting tomorrow at 9 00am 9 22 2009 9 03 01 AM Test User 18764140739 Sent This is a test Do not reset your phone User Manual 37 Ucantel Communications Ltd Ucantel Web SMS Portal Windows Internet Explorer v ty x ay Microsoft Live Search File Edit View Favorites Tools Help sly Favorites W Suggested Sites MSN W My MSN W MSN Money W MSN Entertainment A MSNBC Free Hotmail Live Search Traffic MSN SlideShow ucantel Web SMS Portal fp z o m Page Safety Tools A WEB SMS user domain com Tuesday September 22 2009 Online Reportina Quick Send Start Date End Date Advance Send Status User Message Inbox 9 21 2009 9 23 2009 All v Test User vi Message Template Total for this period 2 Address Book Date Time User Number Status Message Group Listing Scheduling Usage Reports Account Settings 9 22 2009 9 01 26 AM Test U
18. Insert Text Here Enter the parameters seperated by a comma in the order they will appear in the file Balance Date SMS File Config save Template 25 Ucantel Communications Ltd Ucantel Web SMS Portal Windows Internet Explorer v ty x G Microsoft Live Search File Edit Yiew Favorites Tools Help sy Favorites Suggested Sites MSN S MyMSN W MSN Money W MSN Entertainment A MSNBC Free Hotmail Live Search Traffic MSN SlideShow ucantel Web SMS Portal T D E amy Pager Safety gt Toos 2 A WEB SMS user domain com Saturday September 19 2009 Quick Send Advance Send Enter Name MyAdvanceMessage Message Inbox Message Template Address Book Group Listing Scheduling use to denote parameter names eg fname First Name Select Message Type Advance Usage Reports You overdue balance is Balance Please pay promptly Account Settings by Date to avoid disconnection Insert Text Here Enter the parameters seperated by a comma in the order they will appear in the file SMS File Config Balance Date Internet f 100 User Manual 26 Ofeainitel Communications Ltd 7 0 How to send Messages using Advance Send The Advance Send feature was designed to facilitate sending messages to multiple recipients whose contact numbers are not defined in the system This meth
19. Management meeting rescheduled tomorrow beginning at 9 00am sharp Enter reciepients moblie number below seperated by comma 18765553388 18 65551234 189 765554455 Clear Click Here to Send SMS Quick Send Message Preview Total Messages 1 Available Credit 919 That s it You are on your way to maximizing your customer client relationship User Manual Ucantel Communications Ltd 4 0 How to Manage your Contact List using the Address Book A great way to create and send messages on the fly to several recipients is by using the Quick Send option It allows you to send to as many contacts as you desire However as you would have experienced you have to type in each contacts phone number every time There must be a smarter way to save and retrieve your contacts information Fortunately there is You can add and save your contacts in the Web SMS Service application and they will be there whenever you log into the system again This can be done using the Address Book option on the Options Navigation Panel Add Delete and Edit contact information Ucantel Web SMS Portal Windows Internet Explorer ey http jie ucanwextim com sendsmsfaddressbook aspx s 4 x Microsoft Live Search Ble Edt Yew Favortes Too Has T Ei i E Page Safety Tools WEB SMS Saturday July 25 2009 Quick Send Advance Send Gaeta 1 Message Inbox lt lt Message Template Add
20. a minute or two before you hit send message Show a draft to a close associate in order to see whether it actually makes sense gt Don t always assume privacy Unless you are Donald Trump praise in public and criticize in private Don t send anything over SMS that you wouldn t want publicized SMS is secure across the various networks however confidential messages can be viewed at the user end if their phone is lost or stolen Under certain circumstances User Manual c Ucantel Communications Ltd your supervisor boss can request copies of messages you have sent and may fire you if you write anything inappropriate gt Distinguish between formal and informal situations When you are writing to a friend or a close colleague it is OK to use smilies abbreviations IIRC for if I recall correctly LOL for laughing out loud etc and nonstandard punctuation and spelling like that found in instant messaging or chat rooms These linguistic shortcuts are generally signs of friendly intimacy like Sharing cold pizza with a family friend If you tried to share that same cold pizza with a visiting dignitary you would give off the impression that you did not really care about the meeting By the same token don t use informal language when your reader expects a more formal approach Always know the situation and write accordingly User Manual d Ucantel Communications Ltd Index to Tables How to Send
21. cantei T Communications Ltd TABLE OF CONTENTS VN ea E A E A A E iii FA EET EE E AE E E E E EE E AEE V 1 0 Connecting to the UCANTEL Web SMS Service 00 00 occ ccc cccsecessseceesecesssesesseesesseesesseesenseeees 1 2 0 The Web SMS Version 2 0 Interface o oo ccccccccssscccessseeceesseeccessseccessseeceessseecesseeecesseeeeessseeeenaes 3 2l Tie BANNE eoe a A conc psa A E AAE A 4 2 2 The Options Navigation Panel 0 0 ccc cccscccsssccesseecesseecesssecesseecesseecesseesesseecesssesenseesenseesenaees 5 3 0 How to Send a Message xiiceccceessscesccdencassectedestidacenszesvne scamenisesaesseteddacuwbcaveseanescedenkesaeubedadsouetaavedtecansaoerxebaustedeaens 7 3 1 The Quick Send Interface deer eee ne en ee eee 7 3 2 How to Send a Message aciseisiccscsess csstacnbeacguentacssesnsisicasanndohagubed daieobuensadeieg sso ShadedagwseedikaacehadsNassatoNxdshactavseien 9 4 0 How to Manage your Contact List using the Address Book 0 cc ccccccccceeessseeeeeeessseeeeeens 10 4 1 HOW to Add Contacts 20 0 0 ccc ccccssecccssscecessseeeeeesseeeeesseeceseseeeeeesseeeeesseeeesaeeeeeesseeecesseeseeeaaeseneaseees 11 4 1 1 How to Add Individual Contacts 0 00 oc cccccccccsseccceseecessseeeeeesseeeeesseeeeeeseeeeeesseseeesseeeeseaes 11 4 1 2 How to Add Multiple Contacts 0 0 cc cccccssscccceessseeeceeessseeeceeessseecceessseeeceeesssseeeseessaeeees 12 4 1 3 How to Add Multiple Contacts using File Upload option
22. data to be uploaded The contact numbers must be formatted properly Step Instruction Example 1 Select the message from the drop down list The screen will refresh to show the loaded message Browse button Select smsatert fie Toe to open the file with the list of recipients Select the file with the list of Select Message Template MyBasicMessage Choose File to Upload contacts then Look in C Contacts O28 amp Click the Open 5 contacts txt button Al MyBasicMessage txt a Mu N File name MyBlasicMessage txt ki Places Files of type All Files Cancel Select smsalert file GAUCAN Contacts MyBasicMessage 3 Click the a Process button to complete validation checks User Manual 28 Step Instruction Example The validation Re Upload File check will a indicate how many vale Valid Entry List Total 2 Available Credit 750 contact numbers were found Management Meeting tomorrow at 93 00am Management Meeting tomorrow at 9 00am Scroll down the screen to view invalid numbers found Click the Send SMS button to send the message Ucantel Communications Ltd 7 2 How to Send an Advance Message using Advance Send Prerequisites The message must be defined using Message Template A file with the data to be uploaded The contact numbers must be formatted properly Step Instruction Example 1 Select the S
23. elect Message Template MyAdvanceMessage message from the drop down Your overdue balance is 5 Balance list Please pay promptly by Date to avoid disconnection The screen will refresh to show the loaded message Click the i Browse button i ner Pi Brows to open the file with the list of recipients Select the file Choose File to Upload with the list of ar contacts then Look in C Contacts Oem click the Open Z c ntactskt button _ MyBasicMessage txt a Mu N File name MyBlasicMessage txt ki Places Files of type All Files Cancel Select smsalert file GAUCAN Contacts MyBasicMessage 3 Click the ee Process button to complete validation checks User Manual 30 Step Instruction Example The validation Re Upload File check will a indicate how many vale Valid Entry List Total 2 Available Credit 750 contact numbers were found Management Meeting tomorrow at 93 00am Management Meeting tomorrow at 9 00am Scroll down the screen to view invalid numbers found Click the Send SMS button to send the message Ucantel Communications Ltd 8 0 How to send Messages using Scheduling So far you have learnt how to create and send messages at your convenience Consider the scenario that you must send a message to your clients or employees but you do not want it delivered too early lest it becomes lost in their inbox nor d
24. h this service Through market research we realized that a number of businesses were not able to actively manage their customer contacts Most relied on telephone calls email or snail mail which consumes a large portion of their communication budget Those who were able to do so were not satisfied with the customer feedback Further analysis revealed that potential clients wanted to manage and control the sending of their confidential messages whenever they wanted This raised a lot of questions about timeliness and confidentiality We believe that as a service provider our clients messages should be kept with the strictest confidence Armed with this information we proactively pursued implementing a solution for businesses that would accomplish the following 1 Reach the target clients customers anywhere anytime 2 Reduce communication costs significantly 3 The communication technology and infrastructure employed must be reliable and always available 4 The process must revolutionize marketing and the way businesses connect with staff and customers 5 Our Clients must be empowered with a versatile solution that affords them the capability to communicate with their customers whenever they wanted We are even happier to have been able to accomplish and deliver a product that meets our preset goals and objects The service is feature rich with redundancy and speed built in along with next generation technology Below are just some of t
25. he advanced features Technical Features of the Service v Always on always available service accessible from anywhere at anytime v High speed internet connection to internal servers ready to receive and process all messages Secure direct high speed connection to the major cellular networks Redundant interconnected locations for failover and disaster recovery Engineered and ready to support MMS the next evolutionary step to SMS Messaging Dedicated experienced staff ready to answer all questions and to meet your needs Bey hy hy Description of the Service A single integrated interface to send messages to all the major cellular networks A well laid out interface that is easy to use and follow The functionality to compile your list of numbers The ability to create specific Distribution groups Full compliance to protocol specifications giving you all 160 characters per message A character counter that tells you how many characters are left as you type A credit counter that displays available credits Online detailed delivery reports mH By B BM HR AN ONS Because of the growing need for businesses to adapt and exceed customer needs the incorporation of new and interactive technologies is a must The service is an exciting way for businesses to convey User Manual 111 information to their staff and customers Consequently customers are now more informed and a higher level of relationship and trust is established At
26. ically a list of contacts which is a subset of your Address Book With Group Listings you can do the following v Create Edit and Delete groups v Add and Remove members of each group Ucantel Web SMS Portal Windows Internet Explorer f oan JS B http www ucantextjm com sendsms Groups asp lt gt x y Microsoft Live Search P SS n _ n ul a _ naa na n a m File Edit View Favorites Tools Help gt yy Favorites 53 Suggested Sites gt MSN W MyMSN W MSN Money W MSN Entertainment A MSNBC Free Hotmail Live Search Traffic P a Ucantel web SMS Portal D D Cl r Pag Safety Toos _ A WEB SMS user domain com Sunday July 26 2009 Groups Listings Quick Send Advance Send Groups Message Inbox Message Template C ae C RenewalReminders 0 i Scheduling Cl Tester 0 Usage Reports Account Settings Cl TesterGroup 3 Cl testing_time 0 Internet f 100 User Manual 17 Ofeainitel Communications Ltd 5 1 How to Create a New Group In order to setup a group of contacts the group must be created first This can be done by following the steps below Step Instruction Example Click the Add New Groups Listings button to create a new group in Group Listings Groups Delete Add Mew 2 Type in the name of the Groups Listings group in the Enter Group Na
27. in a Group 5 4 1 How to Add Contacts to a Group Adding contacts to a group can be completed in a few short steps This can be done by following the steps below Step Instruction Example Click the Tick box to Groups Listings the left of the group name you wish to add Groups Add Mew new contacts P SelectAll Click the Edit link to begin adding new Ez contacts to the F Tester t0 Edit selected group CI RenewalReminders 0 0O Testersraup 3 git testing_time 0 Egt In the Current Groups TesterGroup 3 Members Current Groups Address Book bl section highlight the Jane Doe 18765651236 name and number of Janet Lost 18765551239 Jimmy Lost 18765551297 contacts you wish to add to the group dane Doe 19765551256 Janet Lost 18765551238 Jimmy Lost 18765551237 John Doe 15765551235 Lime Mike 18765554455 gai Mary Blank 18765551244 Mary Brown 18765551249 Click the Copy pn button with the arrow point to the left to insert the names of the contacts Click the OK button in the confirmation dialog box to insert the names The Member list to the TesterGroup 3 Members Current Groups Address Book left will be updated jana Doe 18765551736 T Jana Doe 18765551236 with the new Janet Lost 18765551238 Janet Lost 18765551238 Jimmy Lost 1876555123 Jimmy Lost 18765551237 contact s Mary Blank 1676555124 John Doe 19765551235
28. l 19 cantel Communications Ltd 5 3 How to Delete a Group Groups can be deleted in a few simple steps Removing a group does not remove the contacts from the Address Book Only the group name is removed from the system In order to delete a group the group must have been created before This can be done by following the steps below Step 1 Instruction Click the Tick box to the left of the group name you wish to delete Click the Delete button to remove the group permanently from the application Change the name of to group in the Group Name text box The name should not have any space in it E g Invalid Sales Team Valid SalesTeam Click the Update Name button to save the new name of the group Click the OK button in the confirmation dialog box The Group Listings will be updated with the deleted group name removed from the listings User Manual Example Groups Listings Ul Renewalteminders o Edit H Tester 0 Edit C Testersreup 3 Edt O testing Edt Groups Listings Testerksrougp Udedate Narre Group Hame Message from webpape Fd Are you sure you want to delete this group Cancel Groups Listings Delete Add Mew E Sclectall L RenewalReminders 0 Groups C Tester 0 C Testercroup 3 eee F ba re an C testir Lee LU mi m m l ama t ian mF r 20 Ucantel Communications Ltd 5 4 How to Manage Contacts
29. lected File Based File area 3 Navigate to the Choose File to Upload folder location where your Look in Contacts e E contact list is i Fs txt stored Highlight the file then click Open D My N File name contacts txt k Places Files of type All Files Cancel 4 The text window will now be a UCAN Contacts contac Import Selected File populated with the contacts contained Fname lname 18765551235 in the file selected 1stname 2ndname 18765551236 in previous step 5 Click the Save Click to Save Contacts Save Contacts Contacts button User Manual 13 cantel en Communications Ltd 4 1 4 How to Add Multiple Contacts Manually Step Instructions Example Click the Add Address Book button in the Address Book window 2a Open the file with your contact list and copy and paste the data into the Enter Contact Info Here window Fname Iname 18765551235 lstname 2ndname 18765551236 o E And Or 2b Manually type in as many contacts as you would like John Doe 18765551235 Jane Doe 18765551236 Jimmy Lost 18765551237 Janet Lost 18765551238 Billy Blank 187655512335 Mary Blank 18765551241 Tyson Johl Click the Save Contacts button to append the new contacts Click to Save Contacts Save Contacts Your address book will now be updated with the appended contacts Address Book Billy Blank 1876555
30. me text box The name should not Enter Group Name have any space in it E No Space willbe accepted g Invalid Sales Team Save Valid SalesTeam When you are finished click Save to create the new group 3 The Group Listing will roups Listings be updated with the name of the new group Groups Delete Add New E selectall Ll RenewalReminders 0 Eat L Tester 0 Egit C Testercroup 3 it C testing time 0 Edit User Manual 18 Ucantel Communications Ltd 5 2 How to Edit the Group Name In order to modify the name of a group the group must have been created before This can be done by following the steps below Step Instruction Example Click the Edit link beside Oups usungs you wish to modiy Groups Bata Fann C RenewalReminders 0 Edit Ll Tester 0 Edt C Testersroup 3 Edit C testing_time 0 Edit 2 Change the name of the Groups Listings group in the Group Name text box Group Name TesterGroup Udpdate Name The name should not have any space in it E g Invalid Sales Team Valid SalesTeam When you are finished click the Update Name button to save the new name of the group 3 The Group Listings will Groups Listings be updated with the new name of the group Groups Delete _Add New _ C RenewalReminders 0 Edi LI Tester 0 Edit Egt C TesterGroup 3 C testing_time 0 Ect User Manua
31. o you want to forget to send the message How do you arrange for the message to be delivered in a timely manner Do you assign that responsibility to another employee who might also forget to send the message or do you rely on your own memory or electronic reminders Ucantel Web SMS Service 2 0 has just the right feature that facilitates sending messages at later date without manual intervention The Scheduling feature allows you the customer the flexibility to create and arrange message delivery at a particular date and time at your convenience Access to the schedule feature is accomplished by clicking on the Scheduling link in the Options Panel gt Ucantel Web SMS Portal Windows Internet Explorer Or g bitty waww ucantextjm com sendsms shedule as M 4 X mi osoft Live Searci Fie Edit View Favorites Tools Help Ww Favorites B Suggested Sites 7 lt MSN Ea My MSN lt MSN Money 1 MSN Entertainment 4 MSNBC Free Hotmail Live Search Traffic g MSN SlideShow 7 ucantel Web SMS Portal gi B Page Safety Tools user domain com Saturday September 19 2009 Schedule Messages Quick Send Advance Send Message Inbox Message Template Address Book Schedule Name Create New Schedule F Click to Enable Schedule Group Listing Scheduling Usage Reports Start Date amp Time Account Settings Hour Minute AM PM 12 00 v Am Repeat Schedule
32. od caters to customers who generate there own recipient lists which may change periodically based on their needs An example is an organization sending out reminders for overdue balances In using this feature to send messages the contact numbers are loaded from a file The file must be formatted precisely in order to pass validation checks when the file is loaded The Advance Send feature can be used to send Basic and Advance message types Ucantel Web SMS Portal Windows Internet Explorer JS F ej http fiw ucantextjm com ucantelwebiSendsms asp v gt x ay Microsoft Live Search File Edit View Favorites Tools Help H Favorites Suggested Sites MSN MyMSN WP MSN Money WP MSN Entertainment S MSNBC Free Hotmail Live Search Traffic MSN Slideshow Ucantel Web SMS Portal 7 Pagey Safety Toos rr WEB SMS user domain com Saturday September 19 2009 Advance Send Quick Send Advance Send Select Message Template MyBasicMessage id Message Inbox Management Meeting tomorrow at Message Template 9 00am Address Book Group Listing Scheduling Usage Reports Account Settings 3 Select smsalert file Browse Process amp Internet User Manual 27 cantel a Communications Ltd 7 1 How to Send a Basic Message using Advance Send Prerequisites The message must be defined using Message Template A file with the
33. r below seperated by comma Contact Source Address Book Claro Mike Digi Mike Lime Mike Testa Click Here to Send SMS Now that you are familiar with the sections of the application interface in the next section we will go in to using the interface User Manual 6 Ucantel Communications Ltd 3 0 How to Send a Message The Ucantel Web SMS Service 2 0 is built with a number of features that facilitate sending messages to your contacts in several different ways Some of the features available include v Sending messages to a single recipient or multiple groups of recipients v Creating messages on the fly or from a template v Sending messages using the advanced scheduling feature 3 1 The Quick Send Interface The Quick Send option allows you to quickly create and send SMS messages to one a contact or a group of contacts The function is rich in features making the task of sending a message an easy process Below are the main areas of the Quick Send interface The Quick Send Interface Message Box window Message Template window Ucantel Web SMS Portal Version 2 0 Windows Internet Explorer SEE a Y http jw ucahtextjm com sendsms quicksend asp 4 x iy Microsoft Live Search File Edit wiew Favorites Tool gly Favorites 583 Suggested E Ucantel Web SMS Portal Version 2 0 Help taps MSN SE My MSN WE MSN Money MSN Entertainment A MSNBC Free Hotmail
34. ress Book Group Listing Claro Mike 18765553308 Digi Mike 19765551234 Schedulina eae Lime Mike 18765554455 3 ENTE Testa 18764140739 Name Add Single Contact a ay ea E OR ae a ee ey ee eee ee i Previously saved contact list Add new or modify selected contact information one at a time User Manual 10 Ucantel Communications Ltd 4 1 How to Add Contacts 4 1 1 How to Add Individual Contacts Step Instructions Example Type in the contact s name and mobile number in the Add Single Contact window Name Mobile 2 Click the Save button to add the new contact The name of the new contact will be included in the updated contact list Claro Mike 18765553366 Digi Mike 16765551234 firstname Iname 18765551236 Lime Mike 18765554455 Mary Brown 18765551249 Testa 18764140739 User Manual 11 Ucantel Communications Ltd 4 1 2 How to Add Multiple Contacts More than one contact can be saved and appended to the address book in one action This can be achieved using the Add button After clicking the Add button the screen below will be presented to you You can then add new contacts to the system by 1 uploading the contact list from a file on your computer 2 copy and paste them in the text window or 3 manually enter them in the text window Used to upload contact list from a file on the local computer Ucantel
35. seeeeeees Error Bookmark not defined How to Query and Extract Usage Data ee eeeeeeees Error Bookmark not defined User Manual e
36. ser 18764140739 Sent Management Meeting tomorrow at 9 00am 9 22 2009 9 03 01 AM Test User 18764140739 Sent This is a test Do not reset your phone Pe Bittern User Manual 38 APPENDICES Ucantel i Communications Ltd Appendix Dos and Don ts in Sending Bulk SMS gt The service should not be used to participate in text games endorsed by the Betting Gaming and Lotteries Commission Don t send text messages that ruin other people s reputation Don t invade the privacy of other people who ask that they be left alone Delicate information about bomb threat fire or any disaster should be handled with extreme caution gt Avoid using vulgar terms or sending messages that are malicious in nature gt Unless in case of emergency don t send text messages past midnight when people are asleep VV V User Manual b Ucantel Communications Ltd Appendix Il Writing Effective SMS Messages The service is flexible enough to send messages to thousands or customers or to just one single client In this regard care must be taken in how the message is written and consideration also for your target recipients gt Keep the message focused and readable Often recipients only read partway through a long message before they are ready to reply and forget to keep reading This is part of human nature If your SMS contains multiple messages that are only loosely related in order to avoid the risk that your
37. stomized message sending using a customer generated template and distribution list Da Message Template Clients can create their own customized messages with user defined parameters that can be filled from a customer generated file while the message is being sent Group Listing Target groups are created and updated in this section This option allows you to maintain and manage different groups of contacts Scheduling Allows you to create and manage scheduling of messages that are to be sent It is a very nifty tool that can be used to arrange the sending of messages at a later date Just set it and let the Web SMS Service do the rest Usage Reports This can be used to extract reports at your convenience It can report on messages that have been sent as well as those that are pending or have failed User Manual 5 Jcantel Communications Ltd 2 3 The Customization Area Below the Banner and to the right of the Options navigation panel is the User Customization Area or your main work area In this area you can create and send SMS messages as in the image below as well as create your address book and customize groups among other tasks As we go through the functions of the application the view in the Customization Area in this manual will change accordingly Quick Send Enter Text in Message box Below 160 Characters Left Select Template Below Type or Paste Message here basic Enter reciepients moblie numbe
38. te Address Book Group Listing Scheduling Usage Reports Account Settings Enter reciepients moblie number below seperated by comma Contact Source Address Book Click Here to Send SMS Internet 100 The Options Customization Area Navigation Panel User Manual 3 Ucantel Communications Ltd The Banner is used to display the name of the service the version number and the name of the user logged in The information displayed here will not change during your login session The Options Navigation Panel on the left below the banner contains the quick access links to the functions of the service It is like a task pad that is used to access or go to another section of the application The links are clickable and just one click will take you to the section of your choice When a link is clicked the result is reflected in the User Customization Area The Customization Area as the name suggests is where you will be composing messages customizing the service and creating your own reports It is critical that you get familiar with this area because this is where you will be tailoring the application to best suit your needs The view in this area will change as you navigate the system Each option clicked in the Options navigation panel will change the view in the Customization Area In the next section we will be going into further details about each section 2 1 The Banner
39. this time we must say thanks to your our valued customers who have adopted this new approach to improving customer relationship We certainly appreciate your calls and valuable feedback that has contributed significantly to the development of this user manual Ucantel Communications Ltd Preface This guide describes how to use the web interface of the UCANTEL Web SMS 2 0 Messaging Service It is intended for users who will manage the creation of contacts lists and the sending of text messages Structure of this guide The User Guide is divided into nine sections The sections cover adding contact information into the system managing your contacts and sending messages Some of the advanced features covered include creating template messages and scheduling message delivery The approach of the guide is to provide How to answers to using the interface What will you need One of the admirable strengths of this solution is its ease of connectivity Connectivity has been greatly simplified using available and current technology thereby reducing customer cost UCANTEL will provide you with the following 1 Your unique Username and Password from your account executive 2 Connection information 3 You should have a Acomputer with a reliable internet connection Dial up can work also b Any browser preferably Microsoft Internet Explorer version 6 or higher Do I get support For help you can visit our website at www
40. ucantelcommunications com If you have any questions or feedbacks email us at info ucantelcommunications com User Manual y Ofeainitel Communications Ltd 1 0 Connecting to the UCANTEL Web SMS Service If you are reading this document it means that you would have been already supplied with necessary connection information to access the UCANTEL Web SMS Service This information includes the web address your username and password For beginners the Web SMS Service address is http www ucantextjm com Step 1 Type the Web SMS Service address in the browser address bar then press Enter Untitled Page Windows Internet Explorer Kr EA E AERO e ucantextim coms Fie Edit View Favorites Tools Help qp Favorites Sap Suggested Sites MSN W my MSN WA MSN Money WF MSN Entertainment E Untitled Fage Step 2 Enter your username and password then click the Login button You should have been provided with a USERNAME and a PASSWORD by your UCANTEL representative You will not be able to access the UCANTEL Web SMS Service without a valid username and password Your username and password should always be kept safe and only authorized users should have access to this information Please contact your UCANTEL representative to change or re issue your password Enter your Username and Password then click the Log In button gt Untitled Page Windows Internet Explorer
41. uggested Sites WP MsN WP My MSN WP MSN Money WP MSN Entertainment S MSNBC Free Hotmail Live Search Traffic MSN SlideShow Ucantel Web SMS Portal fy z a v Page Safety Tools WEB SMS user domain com Saturday September 19 2009 Quick Send Advance Send Select Message Type Basic w Create New Message Inbox Message Template Address Book Select sdfsd this is a sample basic template thanks for trying it out dsfsdf Name Message Config Group Listing Scheduling Usage Reports Account Settings amp Internet User Manual 23 Ufeainitel a Communications Ltd 6 1 How to Create a Basic Message Type step Instruction Example a Click the Create Create New Create New Nen New button Type in a unique name for the Enter Name MyBasicMessage message 3 EE Select Message Type Basic message type from the drop down list 4 Type in the Management meeting will be held next Monday at 8 30am Message in the Board room Insert Text Here 5 Click Save Template to save Template save the message Ucantel Web SMS Portal Windows Internet Explorer JS S a http www ucantextjm com ucantelweb templates aspx i bea x iy Microsoft Live Search Fie Edit View Favorites Tools Help she Favorites g Suggested Sites W msn WP my msn W MSN Money WP MSN Entertainment S MSNBC Free Hotmail J Live Search Traffic
42. updated with the removal of the deleted contacts Current Groups Address Book Jane Doe 18765551236 Janet Lost 18765551238 Jimmy Lost 1876555 1237 John Doe 15765551235 Lime Mike 16765554455 Mary Blank 18765551241 Mary Brown 16765551249 lane Doe 18765551236 ss Janet Lost 18765551238 Jimmy Last 1876555 123 Mary Blank 16765551241 User Manual 22 Ucantel Communications Ltd 6 0 How to Create Custom Messages using Message Template The application facilitates the creation of custom messages Custom messages are messages that are stored in the system for later use and can be retrieved any time The main advantage of custom messages is that these stored messages eliminate the need to retype These saved messages can be used to configure and send quick messages or scheduled messages The system supports the creation of Basic and Advanced message types The primary difference between the two centers around the capability of Advance message types which support the use of keyword parameters to load data from a file during message delivery while Basic message types do not Basic and Advance message types can only be sent using the Advance Send and Scheduling options Ucantel Web SMS Portal Windows Internet Explorer JS http iwaw ucantextjm com ucantelweb templates asp v x By Microsoft Live Search Wises J L Fie Edit View Favorites Tools Help sy Favorites S
43. w to Send an Advance Message using Advance Send ccc cccccccccesseceeesseeeeeesseeeeenseees 30 8 0 How to send Messages USING Scheduling occ ccccssscccessseceessseecesseeceessseeceesseeeeesseeeeesseeeeens 32 8 1 How to Create a New SCHedulle cc cccccccccesececeseecessseeceeesseeeessseeeceesseeeeesseeeeeseeeceesaeeeeeaseees 33 8 2 How to Modify Remove a Schedule ccc cccccccccsseeceesseeceessseeeeesseeecseeeeeeeseeeessseeeeeeeeeeeeseees 35 9 0 How to Track Daily USage nc cccccccccessececesseeeeseseeeeeesseeeeesseeeesesseeeeesseeeceesaesesesseeeeseseeseseseeeeees 36 9 1 How to Query and Extract Usage Datta 00 00 00 cccccccesccceesseeeeesseeeesesseeeesseeeeesseeeeesseeeeeeaeees 37 ADD NAICS gue nine ann REI en nn EP a Pe a O ere a FP OS I ace capes parece EEE EE A E EE EEE E EE EA EE b 7 16 01 101 6 b M oa E E EEE E N E E E c Index to Tables eee e User Manual ll Ucantel Communications Ltd Overview Thanks for joining the UCANTEL SMS Service With our wide array of features and functionality you will now be able to cut costs improve customer relationships and experience the benefits of this innovative service The service has many built in features ready to make communication with your clients simple and easy With one interface you are able to send to messages to all of your customers regardless of which network they are a part of We at UCANTEL are excited to provide you wit
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