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IEI Hub Manager Professional v8

1. Add Group Click the Add Group button if you want to add a group of users with common properties See the Add User Group section for more details Edit Selected Users To edit a single user check the box next to a single user s name then click Edit Selected Users button You can then change any of the user s information To edit multiple users at once select the users you want to edit by using one of the methods described above then click the Edit Selected Users button When editing multiple users you can only change options that are common to all users such as Access Level This user is enabled option Member of Time Management Group This User can Trigger First In Auto Unlock Time Zones option or Temporary Expiration Info option All other options including First Name Last Name Card Data or PIN Data can not be edited Disable Selected Users Disabling a user means that the user will be sent to all controllers in the system that they have access to in their Access Level but the user will be denied access at the controller when they present their credential You would use this feature for example when you want to temporarily disable a user because they are going on vacation or taking an extended leave but you want to assure that their credentials can t be used to gain access To disable a single user check the box next to a single user s name then click the Disable Selected Users button To disable multiple users at once s
2. 15 To change the IP Address select option 0 Server configuration by pressing 0 followed by the Enter key A three digit number which is the first octet of the current IP address is displayed in brackets this value is 000 by default Enter the first three digits of the IP Address then press Enter You must enter the value of all four octets of the IP Address If any of the numbers are already set correct you can just press Enter to leave the value unchanged 16 Once you ve finished entering the IP Address press Enter through the remaining options until the menu scrolls by automatically 17 From the main menu select 9 save and exit by pressing 9 followed by the Enter key 18 When you receive the Parameters stored message you can exit this utility by clicking the red Xin the upper right corner Click Yes if you are prompted to close the program NOTE Do not change the default values in any other menu option To leave the default value simply press the Enter key when that setting is displayed IEI Hub Manager Professional v8 Chapter 6 Database 123 SEG Menu System Below is a table showing the configurable options of the SEG s Setup Menu Out of box Value This column lists the out of box default values of each option Can be modified by a Network Administrator This column specifies which values can be modified by a Network Administrator as required by the network or to restrict the configurati
3. The Audit report contains a listing of operator activity database modifications and times of the activity 1 Select Reports gt Audit from the Hub Manager Professional main menu The Audit screen displays All Audit Trail data displays on the monitor 2 If you want to save this data to a file or print a hardcopy then specify the desired output device for the report Printer or File if you select File you must enter a name for the file in the Filename field 3 Select the Print button to print or save the report ek Printer C File gf Print OE ventTime Operator 1901 11 17 2003 4 53 16 PM 1902 11 17 2003 4 54 04 PM 1903 11 17 2003 4 54 18 PM 1904 11 17 2003 4 54 35 PM 1905 11 17 2003 4 55 25 PM 1906 11 17 2003 4 56 03 PM 1907 11 17 2003 4 56 14 PM 1908 11 17 2003 4 56 25 PM 1909 11 17 2003 4 56 33 PM 1910 11 17 2003 4 57 14 PM 1911 11 17 2003 4 57 17 PM 1912 11 17 2003 4 57 23 PM pyle 11 17 2003 4 58 37 PM 9 9 Archive Viewer EventDescription Login Adding or editing user Phil Hammond Adding or editing user Jim Kearney Access level President added or modified Adding or editing user Paul Jones Operator Tony added or modified Deleting of user Paul Jones Export Started Export started Login Export started Export Started Adding or editing user Jerry Lynch The Archive Viewer report permits you to open either Log or Audit archives for viewing For more information on archiving
4. Example IEI Hub Manager Professional v8 Chapter 6 Database 185 In the following example the Operator has selected the Front Door and Back Door in both Buildings 1 and 2 In the Matching Access Levels section you can see that nothing is displayed because there is currently no Access Level that has access to only those doors as shown in the image below Now when the operator clicks on Add New the Access Level Detail screen opens Next to each door that was selected is the text TO BE ASSIGNED Now set up the Access Level to include these doors Refer the Access Levels section for further details Find User Last First Click here to add a NEW user Access Level Selection Tool User Info 3 Select the doors you want to allow this user access to This will result in IV This User is Enabled matching Access Levels that have access to just those doors and no First Name fb other doors If no Access Level appears then there is no Access Level o that has access to just those doors Make the same Access Level Last Name oas s OC S selection in the User Info section when you find the right Access Level dorr Select All Deselect All E Aceass evel Scan Tanto Find Door Begin typing a door name to find it in the list IV This User can trigger First In Auto Unlock Time Zones I Member of Time Management Group Door Selection Matching Access Levels Add New Card Data C Building 1 I
5. Chapter 6 Database 78 Adding a Site 1 Select Database gt Sites to open the Sites directory Sites Name Device cup Connection Type Connection progress Result Sort By Name x Add Ef eat Delete Connect Wizard Sonch Go IEI Hub Manager Professional v8 Chapter 6 Database 79 2 Click the Add button on the Sites screen to open the Site edit screen Common Parameters Assigned Doors Name Device Group z Connection type z Device group members vie 3 Enter the Name of your site 4 Select the Device Group that contains the controller type for this site You can only choose a single Device Group 5 Select the Connection type you want to use to connect to the controllers in this site 6 When you select the Connection type a tab appears next to the Common Parameters tab indicating the connection type you ve selected Next select this new tab and make the appropriate settings changes specific to the connection type For more information regarding each connection type see the following topics PDA Connection Data Transfer Device DTD Connection Serial Connection RS 232 or RS 485 LAN WAN Connection SEG Modem Connection 7 Select Save to save the site information to the database IEI Hub Manager Professional v8 Chapter 6 Database 80 i Sites Directory Field Button Description Search Use the Sear
6. 4 Once you select a door section 1 Allow or Deny Access appears Check the box labeled Allow Access to the selected door to open sections 2 3 and 4 If IEI Hub Manager Professional v8 Chapter 6 Database 164 you are using a Max 3 v2 with an Output Module section 5 also appears 5 Next choose the user type from the Set the User Type drop down box See the User Types section below for the definition of each type 6 Now choose whether the user is Card AND Code or Card OR Code from the Set the Access Condition drop down list When Card AND Code is selected the user must enter both credentials at the door When Card OR Code is selected the user can enter either credential at the door 7 Finally in section 4 check the box next to each Time Zone you want the users assigned to this Access Level to be allowed access You can choose any number of available Time Zones for each door NOTE If you are using a Max 3 v2 controller section 5 is where you select the outputs you want the users assigned to this Access Level to trigger when they enter a code present a credential For further details about assigning outputs to users in the Max 3 v2 refer to the prox pad plus Max 3 vi and Max 3 v2 section oe Repeat steps 3 7 above for each door you want to include in the Access Level 9 When you finished configuring the Access Level click Save to save the data to database Access Level Detail Screen Field Butto
7. Rename System McDonalds 9285 New System Name McDonalds Franchise 9285 Rename This System Now IEI Hub Manager Professional v8 Chapter 5 System p y 67 Delete Selected System WARNING This option will result in the permanent loss of the selected system data This option completely removes all data associated with the selected system A system must be closed before it is deleted System Manager Message System to be deleted C Systems McDonalds 9285 This will delete all of this system s data physically from the hard drive Are you sure you want to delete the currently selected system Clear List of Known Systems This option clears the list of known System Repository folders which are stored locally on this particular PC This will in turn remove all system names from the list of Known systems This is helpful if you have previously browsed to a System Repository that you no longer want to see the contents of then this option will clear the entire list and start from scratch System Manager Message This will clear the entire list of all folder names that you have previously specified to contain system data Clearing the list will only remove the folder names from this list on this particular computer System data will NOT be deleted during this operation Continue clearing this list IEI Hub Manager Professional v8 68 Chapter 5 System Refresh List
8. Enter your Name on the first line of the Login dialog box the factory default is HUBMAN This field is case sensitive 3 Next enter your Password second line the factory default is HUBMAN This field is case sensitive 4 Click OK to log into Hub Manager Professional If you enter a valid login the Hub Manager Professional program activates giving you access to program options you are allowed to use Your operator privileges are defined in Database gt Operators NOTE If the login is not valid the Invalid login name or password message appears Check your login name and password then re enter it Both fields are case sensitive so verify that Caps Lock is not turned on a IEI Hub Manager Professional v8 Chapter 5 System 74 5 4 Logout 5 5 The Logout option allows an operator to log out or quit the Hub Manager Professional software without actually exiting the program Whenever you choose this option you must login to the system again to use the Hub Manager Professional software To access this feature select System gt Logout from the main menu For example a reason to Logout and not exit the program is if you enable Schedule Log Import under the Tools menu To use this feature you must log out but not exit the program completely before the automatic transaction log import can occur In a PDA connected system when a HotSync is performed transaction logs are retrieved from the PDA and
9. Site select the Settings button to open the Configuration screen LS Link offers a number of program preferences that you can select in this screen These items are global which means they influence the way LS Link functions regardless of what site is selected The Configuration screen has several settings Auto Export Time Date Auto Import Log Comm Method and Comm Speed These are discussed below Auto Export Time Date g Auto Import Log g Comm Method w Ir Channel 3 Comm Speed w 19200 Auto Export Time Date When selected LS Link automatically updates the controller s time and date whenever communication is established This option is turned on by default but can be turned off if you do not want to send the time and date to the controller for example if you are crossing a Time Zone boundary and know the time is off Auto Import Log When selected LS Link automatically retrieves the event log from the device without prompting you When this option is not selected LS Link displays a message box telling you how many events the device contains and then prompts you to retrieve the log if you want This option is turned off by default IEI Hub Manager Professional v8 Chapter 4 Overview Comm Method This drop down list allows you to select the specific IR Channel Infrared LS Link requires to function using your PDA This is required because the various Palm PDA devices handle IR communication differently an
10. Temporary Expiration Info A temporary expiring user has access during a specified period of time and when that time period ends the user access expires and no longer has access Enabling this option displays the temporary expiring user options which allows you to specify when the user has access The details of this options are discussed below in the Temporary Expiring Users section NOTE This option only applies to users sent to the Max 3 v2 controller type All other controller types do not support temporary expiring users Undo Changes The Undo Changes button is inactive grayed out until you make any changes to a user while editing or when you start adding a new user at which point the button becomes active You would use this button typically when you are editing a user and accidentally changed some user information and want to revert back the original data When you click the button it resets all the data in the User Info Card Data PIN Data and Temporary Expiration Info sections to their previous values before you made any changes without closing the User edit screen OK The OK button permanently saves the currently opened user data closes the User edit screen and returns you to the Users directory Apply The Apply button is inactive grayed out until you make any changes to a user while editing or when you start adding a new user at which point the button becomes active This button is similar to the OK button as it
11. section for additional details Notify me when attempt to add users to this particular Access Level If you enable this option a notification message will appear if you attempt to add a user to this Access Level This may be useful to you if you want to be warned alerted anytime you assign a user to an Access Level that has 24 7 access to all Doors in your system Save The Save button saves current data to database Cancel IEI Hub Manager Professional v8 166 Chapter 6 Database The Cancel button discards all edits and returns to Access Levels directory without saving data User Types Com Unlock Import Export aka Communications Enable This user type is supported by Handheld connected controllers only It is used to unlock or enable infrared communications in the controller so you can export data to it from a Handheld device or import transaction logs This user type does not unlock the door Emergency As the name implies this user type is designed for use in emergency situations An Emergency User is a special user that unlocks the door regardless of reason it is locked This user overrides a Lockout User meaning if the controller is in lockout mode an Emergency user can still gain access In battery powered products with the low voltage warning and inhibit features standard user s are denied access when the low voltage inhibit warning is reached ie low battery However Emergency Users can
12. vV User Access Granted IN vi User Access Granted OUT v User Passage ON i User Passage OFF i User 1st IN Auto Unlock v User Relock User Lockout ON v User Lockout OFF Query Door Now Reset Defaults IEI Hub Manager Professional v8 140 Chapter 6 Database 8 Select the Time Zones tab to assign time zones to the door All available time zones added through the Time Zones directory are listed on the left When you highlight a time zone the details are displayed at the bottom of the screen To add a time zone to the controller either click on the Time Zone once to highlight it and click the Select button or double click on the Time Zone In either case the Time Zone moves over the right hand side indicating that the Time Zone is assigned to that Door You can assign up to eight 8 Time Zones to any one door controller In addition checking the box next to time zone designates that time zone as an Auto Unlock time zone in that door controller lH Door Front Door Basic Options Time Zones Capacity Available Time Zones Double click to select Shift 2 Sat Sun Shift 3 Mon Fri Shift 3 Sat Sun Shift 1 Sat Sun Selected Time Zones Check a Time Zone to make it Auto Unlock A Shift 1 Mon Fri Shift 2 Mon Fri Select gt Deselect ee Time Zone Info Name Shift 1 Mon Fri iiss enge Day Sunday Monday Tuesday Wednesday Start 9 00 00 AM Stop
13. wh 8 9 Launch Hub Manager Professional v8 and use System Manager to create one NEW System for each of the prior version Systems you want to convert These new systems can be created in the same System Repository folder you used in the previous version of software but you will need to assign a unique name for each of the new systems you create Placing a v8 at the end of the new System name will help you to identify between the old and new systems more easily Launch the prior version of Hub Manager Professional Launch Hub Manager Professional v8 In the prior version of software use System Manager to open one of the OLD systems that you want to convert from In Hub Manager Professional v8 use System Manager to open one of the NEW systems you want to convert the old data into In Hub Manager Professional v8 launch the conversion utility by going to Tools gt Database Conversion Utility Select the prior database version in the Source drop down list Select Hub Manager Professional v8 as the Destination database Select Convert Now This will convert the database from the old system into the new system 10 Go to System Manager in both the prior software and in Hub Manager Professional v8 and close the open system 11 Repeat Steps 4 10 as needed IEI Hub Manager Professional v8 Chapter 8 Tools 223 8 6 Run COM Port Test NOTE If you are using Handhe
14. 00 20 4A 52 F 2 84 Building 1 Floor 2 HubMaxtll 00 20 4A 52 8B 89 Building 1 Floor 7 HubMaxll 00 20 4A 52 F 4 12 Building 2 Floor 1 prox pad plus 1 Press the button on the TCP IP Parameters screen named Search for SEG Devices to start this process Common Parameters TCP IP Parameters Assigned Doors IP Address of SEG 000 000 000 000 lt lt Query this SEG for example 192 168 1 110 MAC Address of SEG for example 00 20 44 52 F 2 84 IP Port 9997_ Serial Net Number 1 Security Key pooooooonoooooooooooooooooonaaa0 Set the above Security Key into the SEG Generate Random Security Key Reset Security Key in SEG to all 0 s Reset Security Key in PC to all O s Launch SEG Trouble Shooter Utility Launch SEG Serial Port Setup Utility Af Save X Cancel IEI Hub Manager Professional v8 Chapter 6 Database 115 2 A warning message is displayed reminding you that you must have firmware version 1 3 or higher for this process to work Select Yes to continue the search Warning Only SEG s with a version of 1 3 or higher will be Found during this search If the SEG you are currently setting up has a version PRIOR to 1 3 then you must manually set a static IP address into the SEG using the Serial Port Setup Utility located on this page and enter the same IP address on this screen Select Yes to start the search 3 In approximately 5 10 seconds all SEG devices Hub Manager Profes
15. 2003 or Window 2008 the DTD is the only option Common Parameters Handheld Assigned Doors Select the handheld device type you will be using to transfer data from the PC to the controllers of this site IV Data Transfer Device DTD Com Port COMS The setting is located at Control Panel gt System gt Hardware gt Device Manager gt Ports gt USB Serial Port Update DTD Firmware Check DTD Memory Erase DTD Memory soe IEI Hub Manager Professional v8 Chapter 6 Database 91 Field Button Description Com Port Drop Down List This is where you to specify the COM port number that Microsoft Windows assigns to your DTD when you connect it to your USB port See the section below named Determining the USB COM Port Number to learn how to find the COM port number Hub Manager Professional only allows you to use COM ports 1 through 9 with the DTD If Windows assigned a Com Port higher than 9 to your DTD then you can change it through the advanced settings of your USB drivers Contact Technical Support if you need assistance NOTE If you are using System Manager to maintain multiple DTD systems or you have multiple DTD sites within a single system but you only have one DTD make sure that all your DTD sites are set to use the same COM Port This is important because once Windows assigns the DTD a COM port number it always uses the same number each time you connect the DTD Search for DTD Button U
16. 2B Do not attempt to perform any more processing Go directly to the main screen and choose System System Manager to open a system If any of the requirements are not met and the other PC does not respond with a close successful response within the predetermined amount of time default is 30 seconds then a message will be displayed alerting you that the Close Request was not processed System Manager EEF Te fo The request to close has not been processed by that PC yet and has timed out Would you like to wait for another 30 seconds longer IEI Hub Manager Professional v8 Chapter 5 System p y 63 At this point you have 2 options e Select OK and wait another 30 seconds for the close successful response from the other PC You may want to do this if you knew you were having network connection problems or you contacted the owner of the other PC and had that operator put the PC into the required state as noted above e Select Cancel which will cancel any further waiting but will then display another message asking if you want to force an emergency override System Manager Message Would you like to force an emergency override n emergency override is where this PC will retrieve the original system dataset that the other operator had opened If and when the other PC attempts to close the system that is open on that PC their changes will be abandoned and placed into an OverrideArchive file
17. 3 7 1 9 30 Quarter 4 10 1 12 31 Example 3 The following example shows how to issue memberships that allow any number of months For this to work you must always start on the first day of any month and stop on the last day any month In this situation you only use 78 of the total 500 possible unique access intervals within a 12 month period The following chart shows all the possible start and stop dates in 12 month period As you can see they add up to 78 unique access intervals IEI Hub Manager Professional v8 Chapter 6 Database 194 Stop Date 131 2 28 3 31 430 531 6 30 731 831 9 30 10 31 11 30 12 31 Start Date i i i i i a i iA j ii NWLaO s ow 12 1 a a So el ae ee ee E Total Combinations 78 Copy Temp settings from another user As mentioned in the previous sections this option allows you copy the temporary settings of another user When you click this button a list of all temporary users appears showing the Expiration Type and the settings for each user To select a user simply double click the user to copy the settings Temporary Users exported to controllers that do not support Temporary Users If one or more of the controllers in your system does not support temporary users it is still possible to export any temporary users to those controllers This option is located in Tools gt Options gt General Options and is called Temporary Users will function i
18. 5 00 00 PM Thursday v Friday Saturday Holiday Query Door Now Reset Defaults o Save 9 Select Save to save the information to the database or select Cancel to discard all changes and return to the Doors directory NOTE For details about the Max 3 v2 refer to the prox pad plus Max 3 v1 and Max 3 x section IEI Hub Manager Professional v8 Chapter 6 Database 141 Common Door Settings Field Button Descriptions Name Name of the door Site Identifies the site to which door is being added A site is a group of devices that share a common connection type and a common communications protocol Controller Type Specifies the type of controller you have controlling this door Controller Address Two digit number that corresponds to the actual address programmed in this particular door controller Controller Serial Number The Controller Serial Number is a unique ID assigned at the factory to this specific controller This field is filled only after the software communicates with the controller and is not editable in the software Some controllers such as the HC500 Hub Max Max 2 v1 and Max 2 v2 do not get assigned a Serial Number so this field is not visible for those controller types NOTE The Controller Address field is not visible when a Handheld connected controller type is selected such as the following controllers pro
19. 83 Run Com Port Test 223 Running the software 30 S Scheduled Log Import 71 72 224 Scheduled Log Import Errors 256 Scheduled Log Import Reminder 225 Scheduled Unlock 148 Secured Series Controllers 149 Security chip 204 SEG 106 113 117 Sending Data to a Door 205 IEI Hub Manager Professional v8 Index 271 Serial 83 Serial Converter 83 Settings Door 134 Setup 23 Setup Wizards 161 169 195 Single Use 162 Site Code 172 Site Wizard 82 Sites 77 Static IP Address 106 117 Supervisor Code 172 Supervisor User 162 173 System 50 Change Password 71 Exit 72 Login 70 Logout 71 System Manager 50 System Dashboard 211 System Dataset 50 System Manager 230 Clear System List 50 Close System 50 Create System 50 Define Existing Repository 50 Delete System 50 Emergency Override 50 Open System 50 Rename System 50 System Repository 50 Systems Multiple 50 Te Table Initialization 226 Tecnincal Support 265 Temporary Users 152 172 Time Management 172 240 Time Setting 205 Time Zone Selections 162 Time Zones 134 TimeZones 131 Tools Application Initialization 216 227 Audit Archiving 216 217 Backup Alert 230 Database Backup Restore 216 Database Backup Restore 218 External Tools 216 Indexing 216 228 Log Archiving 216 Options 230 Report Writer 230 Run Com Port Test 216 223 Scheduled Log Import 216 224 Scheduled Log Import Reminder 225 System Manager 230 Table Initialization 216 226 Tra
20. CD NOTE On most computers the Autorun program launches automatically If it doesn t select Start gt Run browse to the CD ROM drive select the Autorun exe file then select Open and OK 2 Select the Install DTD Printer Utility option 3 When the setup Welcome screen appears click Next to continue to display the License Agreement Use the scroll bar to read through the License Agreement then select accept the agreement to indicate your acceptance and click the Next button 4 Next you are prompted to Select Destination Location to install the program The default location is C Program Files but you are allowed to install the DTD Printer Utility to any folder you choose on your local PC NOTE Do not attempt to install the software on removable media a network drive or directly to the root of a local drive ie do not install directly to D but D Programs a After choosing your installation location click OK to proceed with the installation The next screen you are presented with shows a progress bar and various files being copied to your PC 6 Once the progress bar is complete a screen indicating the installation is complete appears Click Finish on the final screen to complete the DTD Printer Utility software installation IEI Hub Manager Professional v8 12 Chapter 3 Installation IEI Hub Manager Professional v8 Chapter 3 Installation 13 Using the DTD Printer U
21. Card data fields of the Supervisor User to be replaced by an X if any of those fields contain data This can be helpful if you want to distribute this report to someone but you do not want that person to be able to enter programming mode manually IEI Hub Manager Professional v8 248 Chapter 9 Reports Assignment Reports Repod Types Show the Access Levels that contain select doors G Show the Users assigned to each door C Pinter Show the Doces each User can access Show the Users assigned to each Access Level C Fie Show these items in the user repoet F PIN Data Card Data IT Master User Data Supervisor User Data Door Selection Screen IEI Hub Manager Professional v8 Chapter 9 Reports 249 OD Preview Site Card Raw Supervisor 0006160705 Am Bob Dave Bollman 000617F944 Bric Sveet Jan Presley Jay Alloway 0006160788 Anthony Phillips Chad Bennett Ken Conrow Maran Dowlin 0006160549 Sandgren Niclas Sandstrom Anna Bergholn Fredrik 0006160459 Bethany Krueger Blomberg Ama Mattsson Ken Michael Helilvich Betsy Edvards o0061600C1L John McDonald Roberta Valburn User Capacity Filled 22 of 2000 users Print Report to Monitor Show the Doors each User can access This report will display the Doors and Time Zones that each of the selected users can access This report can help you decide if the Access Level you have assigned to this user is the best ch
22. Control None X PuTTY Configuration Category Session Options controlling local serial lines Logging Select a serial line B Terminal Keyboard Serial line to connect to Bell Features E Window Speed baud Appearance j Behaviour Data bits Translation Stop bits Selection Colours Party E Connection i Data Proxy Telnet Rlogin Configure the seral line IEI Hub Manager Professional v8 Chapter 6 Database 120 8 Now click Open at the bottom of the screen A black screen should appear 9 Disconnect power to the SEG if it was powered up 10 Press and hold down the x key lowercase on the PC keyboard while PuTTY program is running 11 Power up the SEG 12 In a few seconds you should get a response from the SEG asking you to press enter to go into Setup Mode as shown below You must press Enter within in 5 seconds NOTE If you do not press Enter within 5 seconds you will not be allowed to enter setup mode and you will see displayed on the screen beneath Press Enter for Setup Mode If this happens you must close PuTTY and repeat the procedure starting at step 5 13 Release the x key IEI Hub Manager Professional v8 Chapter 6 Database 14 After pressing Enter setup mode opens which contains the settings and menu system shown below J io d 121 IEI Hub Manager Professional v8 Chapter 6 Database 122
23. Copyright Information 1 Copyright Information cccccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeneeeees Index IEI Hub Manager Professional v8 Chapter 1 Using Online Help 3 Chapter 1 Using Online Help 1 1 Using Help Hardcopy Version Some references in this manual are designed for use with the electronic version The electronic PDF version can be found in the following folder C Program Files IENHMP8 Manual exe If you did not install Hub Manager Professional to the default location then browse to the custom installation folder you specified during install lt Installation Path gt IEINMHMP8 Manual exe Electronic Version The electronic help system provided with Hub Manager Professional quickly displays instructions about the software when you select the Help item from the menu bar or by pressing F1 You can obtain this online help without interrupting the work you are doing and without looking through a paper manual In addition this help system is context sensitive meaning that if you press F1 while any screen is open the section pertaining to that feature is displayed For example if you are in the User edit screen then press F1 the help file opens to the users section NOTE Some utilities may not have F1 functionality After the Hub Manager Professional Online Help window opens you ll see a choice of tabs Contents Index Search and Favorites e Select the Contents tab to browse throu
24. Door Level Wizard presents you with a step by step process for adding doors to the system This wizard was created to allow you to create doors with the least amount of effort required It will also help you to assign consistent settings to the doors you are creating Although this wizard may make it easier to add a single door to the system because of the step by step nature of the wizard the true benefits will be seen if for example you are adding 10 doors to 2 different sites 20 doors total Adding 20 doors and setting up the options and Time Zones without the wizard takes approximately 240 mouse clicks but with the Wizard it may only take 12 clicks because what you are setting up for one door is only done once for all doors being created Initial Step How many doors to add where to add them e The initial choice you must make is whether or not you want to use the wizard to add multiple doors and also if you want to add these doors to multiple sites This Wizard was designed to allow a fast and efficient setup of many types of systems for different applications IEI Hub Manager Professional v8 162 Chapter 6 Database 6 7 e Some of the content in the following steps may change due to the initial option you selected but the concept of that step is still the same Step 1 of 4 Door Settings e Step 1 is where you specify the number of doors if applicable and the site s to which the doors s are being a
25. Forces an update of the Known Systems List This option is rarely required Exit Selecting Exit will not close the System Manager program but will simply minimize the program to the Windows System tray typically in the lower right corner of the screen If you want to completely close System Manager then you must right click on the System Manager program icon in the system tray see below and select Exit System Manager System Manager Related Options Selectable in Hub Manager Professional Report Writer System Manager Backup Alert JV Enable System Manager multiple discreet databases can be created 7 Auto open the most recently used system when this program starts Auto close any currently open system when this program closes V Automatically return control after a system is opened IEI Hub Manager Professional v8 Chapter 5 System p y 69 Enable System Manager multiple discrete databases can be created When enabled this option will enable the System Manager feature If you are not using any of the features of System Manager as described is this section you can disable this option Disabling this option will remove System Manager from the System menu of Hub Manager Professional and any opening and closing of system datasets from a system repository folder will cease Disabling System Manager will cause Hub Manager Professional to handle a database as if only one system exists and the
26. Hub Manager Professional Time Zone programming screen transfer the times that reflect the various schedules identified in the previous section Example For Time Zone fill in each line to reflect each separate possibility of times days and holidays applicable to your employee work schedules General Office Workers 8 AM through 6 PM M F General Supervisors 24 hours a day 7 days and holidays Marketing 7 AM through 7 PM M F Tech Support 7 AM through 7 PM M F Preparing Doors In the Hub Manager Professional Door programming screen transfer each door s identification into the system by entering the door name and Time zones that are active for the door In this screen enter the activities to be monitored and reported such as extended lock timer auto unlock relock forced door and door ajar propped door events IEI Hub Manager Professional v8 Chapter 4 Overview 27 Preparing Access Levels As noted earlier the Access Level concept allows a single phase entry method for assigning employees and visitors to the appropriate door and time access control 1 Using the Hub Manager Professional Access Levels programming screen transfer the identified work groups from your list 2 Assign logical titles for each group s access level by their type of employee work group Select appropriate time Zones and doors Example Marketing 7 AM through 7 PM M F All doors but Accounting 4 Create an Access Le
27. Hub Manager Professional contains a Log Archiving feature which is used to archive your current transaction log To use this feature go to Tools gt Log Archiving The archive file is stored in CSV format in a folder of your choice You can open a CSV file with Microsoft Excel or other CSV viewing program Once you perform this operation the log events are removed from the Hub Manager Professional database stored in the archive file and are no longer available in the Log Filter report To view the data within Hub Manager Professional use the Archive Viewer feature Misc Log Reports Three types of pre defined reports are available The first report type lets you see the very first and very last events on a particular day for each door controller The second report type allows you to see a list of the different days that a particular user had used the access control system The last report type shows all the users that used the access control system on a particular day IEI Hub Manager Professional v8 Chapter 4 Overview 24 Time Management Report The Time Management report is used to calculate how long a user was inside the protected area during a given time period This report includes both total time gross time over a given period as well as the total time minus any time outside the building during the same time period clear time This report requires controllers that can produce both User IN and User OUT ev
28. Hub Manager Professional v8 Chapter 5 System p y 57 Application Example 2 Multiple Bank Branches A Corporate Security Officer wants to be able to manage the access control for all branches of a bank and also allow each Branch Manager to manage the data of their own branch All bank branches are on the corporate network The Corporate Security Officer would instruct the Network Administrator to create a separate System Repository folder on a server for each of the bank branches as shown in Server 1 in the following diagram The Network Administrator will also set the network access privileges of each folder to only allow the Corporate Security Officer and the Branch Manager of that particular branch System Manager is then used to create a system in each of those System Repository folders Corporate Security Officer PC at Branch 1 PC at Branch 2 PC at Branch 3 System Repository Folder A System Branch 1 ystem Repository Folder B System Branch 2 Server 1 System Repository System Branch 3 Folder C Many Operators Manage Many Systems Multiple Bank Branches Example IEI Hub Manager Professional v8 Chapter 5 System 58 p y Terms System Manager System Manager is a program that is responsible for accessing the System Repository and loading System datasets onto the local PC System Manager also sends that same dataset back to
29. Name Last Name Access Level Show the Access Level Selection Tool gt gt IV This User can trigger First In Auto Unlock Time Zones 1 Member of Time Management Group Card Data I Card RF Fob data will be assigned PIN Data I PIN data will be assigned Temporary Expiration Info I This User will expire ee IEI Hub Manager Professional v8 Chapter 6 Database 181 Click here to add a NEW user Use this feature to add another user with similar properties as the previous user without closing the User edit screen When you select this option only the unique fields such as First Name Last Name Visual ID Card Number if assigned and PIN if assigned are cleared while all other non unique fields such as Access Level This user is enabled option Member of Time Management Group This User can Trigger First In Auto Unlock Time Zones option and Temporary Expiration Info option settings remain unchanged This allows you to add multiple users with common settings without re entering the same data over and over again This User is Enabled This checkbox is used to either enable or disable this particular user Disabling a user means that the user will be sent to all controllers in the system that they have access to in their Access Level but the user will be denied access at the controller when they present their credential If a disabled user attempts to gain access a transaction lo
30. ReadMe Operating Systems Hub Manager Professional is qualified to work on Windows XP Home XP Professional Vista Home Premium Vista Business Server 2003 Standard Server 2003 Enterprise Server 2008 Standard and Server 2008 Enterprise systems only NOTE All software must be installed using a Windows Administrator user account The program can be used by a standard Windows logon but requires an Administrator to grant that user account full read write access to the following folders and files e lt Installation Path gt IEIHMP8 default is C Program Files IEHMP8 e C Program Files Common Files Borland Shared e C PDOXUSRS NET Major Features in Hub Manager Professional v8 Operator Logon and Password Security Hub Manager Professional requires you to login to the software using an operator name and password You can create up to a maximum of 99 operators in the software with each assigned a unique set of privileges You can assign operators with full access read only access or no access to specific areas of the software The default login in name is HUBMAN and the default password is HUBMAN IEI recommends that you change the default login information immediately after installing the software You should also change your password periodically Remember that the name and password are case sensitive Main Menu Screen From the main screen you can access each area of the software used to setup and configure your access control s
31. Stand Alone site is a grouping of controllers which have no physical communications connection because those controllers either have no communications capability or it is not possible to physically connect to that controller Hub Manager Professional can only manage the user lists of these device types There are no settings for this Site type Hub Manager Professional allows you to manage the user codes for your 60 120 or 2000 user Stand Alone non networked keypads such as the following 60 User 234 120 User 212 232 233 242 LS1 2000 User prox pad To manage these types of devices follow these steps 1 Go to Database gt Sites to open the Sites directory 2 Click the Add button to open the Site edit screen 3 Enter the Name of your Site IEI Hub Manager Professional v8 130 Chapter 6 Database 4 Select Stand Alone from the Device Group drop down list Common Parameters Assigned Doors Name Stei Ss Device Group Stand Alone p Connection type NoConnection Device group members 60 User 234 120 User 212 232 242 etc 2000 User prox pad 5 5 The Connection Type is automatically set to No Connection because there isn t actually a physical connection to your devices 6 Select Save Now you must add doors using this Site through Database gt Doors When adding your doors choose the Site you just created and select the Controller Type that matches your device F
32. Task seen as completed The Tasks that you are required to at least visit are Create Time Zones Create Holidays and Create Operators The other Task that is not actually monitored for success is Export Data to Controllers Just the act of opening the Export screen is enough to complete this particular Task It is recommended that the Tasks be performed starting with the first Task and ending with the last Task Several Tasks require that other Tasks be completed first In these cases you will be brought to the Task that is required For example if the very first Task you select is Create Doors you will receive a message saying that you must create a Site before you can add a door and you will then be brought to the Sites directory where you should then add a Site IEI Hub Manager Professional v8 Chapter 4 Overview 34 Once all of the items in the System Setup Tasklist are complete the list will be removed from sight Once the Tasklist is removed certain actions you perform may make the Tasklist visible again These actions include e performing a Database Restore from a dataset that does not have all of the required Tasks completed Tools gt Database Restore e performing a Tools gt Database Initialization e enabling the option that says to display the Tasklist even if all tasks are completed This option is located at Tools gt Options gt General IEI Hub Manager Professional v8 Chapter 4 Overvi
33. This User can trigger First In Auto Unlock Time Zones J7 Member of Time Management Group Card Data I Card RF Fob data will be assigned PIN Data I PIN data will be assigned Temporary 5 Expiration Info I This User will expire 2 Enter the user s First Name Last Name and select an Access Level 3 Choose either Card Data PIN Data or both by checking the box next the option Enter the required data IEI Hub Manager Professional v8 180 Chapter 6 Database 4 Select Apply to save the settings To cancel adding this particular user select the Cancel button 5 To close the User edit box click the OK button If you want to add another user with similar properties select the Click here to add a NEW user option at the top of the screen User Edit Screen Field Button Description Find User Use this option to search for an existing user in the database directly from the User edit screen To use this feature just type the name of an existing user in Last Name First Name format As you start typing the last name of the user the software searches for users that match what you ve typed As soon as a user is found that matches that user record is automatically loaded If more than one user matches what you ve typed then a drop down list is displayed with all the matching users as shown below Find User Smith Click here to add a NEW user User Info Smith Bob is Smith John va Smith Peter First
34. This report shows a detailed daily activity report for each user selected in the User Selection section during the specified Date Range The example below shows two days of activity for a single user 11 20 2008 Building 1 Front Door 7 59 00 AM 12 00 00 PM 11 20 2008 Building 1 Front Door 7 00 00 PM 5 00 00 PM Gross Time 08 01 Clear Time 07 01 11 21 2008 Building 1 Front Door 7 59 00 AM 12 00 00 PM 11 21 2008 Building 1 Front Door 7 00 00 PM 5 05 00 PM Gross Time 08 06 Clear Time 07 06 lt ili Summarized Daily Report This report shows a summarized daily activity report for each user selected in the User Selection section during the specified Date Range This report only shows the Gross and Clear time for each day The example below shows two days of activity for a single user IEI Hub Manager Professional v8 Chapter 9 Reports 242 Preview Time Management printed 11 20 2008 XKXKXKXXKXXKXKXKXKXKKXKXKXKXKXKXKXXXKXKXKXKXKXXKXKKKXKXKKXK User Doe John Date Gross Clear 11 20 2008 08 01 07 01 11 21 2008 08 06 07 06 XKXKXXKXXKXXXKXKXKKXKKXKXXXKXKKKXKXXKXXKKXKXKXHXXKXKHXKXKXXKXKXXXKXKKXKKXK User User Master No data for this user in selected period XXKXXXXXXXKXXXKXKXXXXXKKXXXKXXKXKXKXKXXKKXXKKKXKXXKXKXKXXXXKXXKXX User User Supervisor No data for this user in selected period Summary Report This report shows a summary of total Gross and Clear time for each user in the system for the s
35. a single access interval by using the Copy Temp settings from another user button which allows you to copy the settings from another user If you do select a start and stop date that happens to match another user the software will recognize this and automatically use the same access interval rather than create a new one If you Know you are not going to exceed 500 users in your system then you can use any Start Date and any Stop Date combination you want without worrying about exceeding this limit NOTE Any time zone and holiday restrictions defined in the user s access level still apply To configure a user for Start and Stop Date follow these steps IEI Hub Manager Professional v8 Chapter 6 Database 192 Check the box next to the This User will expire option 2 Click the arrow in the Expiration Type drop down box and select Start and Stop Date If you want the user to have the same settings as another user click the Copy Temp settings from another user button and skip steps 3 and 4 3 Click the arrow in the Start Date drop down box to display a calendar and select the start date 4 Click the arrow in the Stop Date drop down box to display a calendar and select the stop date 5 Click Apply to save the changes NOTE If this user is exported to multiple controllers each controller contains the same Start and Stop Dates which means when the stop date has passed every controller in the syst
36. again depending which pieces need updates IEI Hub Manager Professional v8 Chapter 10 Hel ai P 259 4 When all updates are complete you will receive a final message stating that all components are up to date and Hub Manager Professional will restart Thank You for using iUpdate All of the products and components installed on your computer are up to date Remember to check for new products and updates frequently No new updates to apply 10 4 Check for Custom Updates This option checks for special updates that are distributed on an individual basis In order to use this feature you need the Custom Update Information provided to you This information includes the iUpdate server login name and password No sensitive information is sent during this process NOTE This feature requires an active internet connection 1 When you select this option from the Hub Manager Professional main menu Help gt Check for Custom Updates the program asks you for the Server IP Address Login Name and Login Password 2 iUpdate then attempts to establish a connection with the specified update server located on the internet 3 Any available updates are displayed Select Next to start the download process 4 Hub Manager Professional will restart when the download and installation process is complete IEI Hub Manager Professional v8 260 Chapter 10 Help 10 5 Upgrading Hub Mana
37. also be necessary if you have used the Restore Database function of Hub Manager Professional and the security key stored in the restored database does not match the security key currently stored in the SEG 1 First go to the SEG and either cycle power to it or press the little black reset button on the SEG 2 Within 10 minutes go back to the PC and select the button called Reset the Security Key in the SEG to all 0 s 3 The waming message shown below is then displayed which describes the requirements for using this feature Once you have met all the requirements press the OK button Hub Manager Pro This feature can be used to reset the Security Key of a SEG even if you don t know the current Security Key ALL of the Following must be true before using this feature The SEG has v1 3 or later Firmware The SEG has been reset within the last 10 minutes by either cycling the power to the SEG or pressing the reset button on the SEG The SEG can be seen using the Search For SEG devices utility IEI Hub Manager Professional v8 Chapter 6 Database 111 4 If the Key was reset properly then the confirmation message shown below is displayed Hub Manager Pro SUCCESS The Security Key has been reset on the the SEG with an IP address of 192 168 2 125 For security purposes you must cycle power or press the Reset button on this SEG in order for the IP address change to take effect NOTE You will
38. as required The term Gateway here refers to a network router on the LAN that separates LAN segments not the Secure Ethernet Gateway SEG device you are configuring here Do not enter the static address assigned to this SEG in this field e Netmask This can be changed by the Network administrator as required e Change telnet config password This can be changed by the Network administrator as required to restrict access to the Telnet setup menu of this SEG e 1 Channel 1 Configuration RS232 Port Settings Baud Rate Communications speed between the SEG and access control equipment This should always be set to 1200 I F mode Communications protocol setting between the SEG and access control equipment This should always be set to 4C Flow Communications protocol setting between the SEG and access control equipment This should always be set to 0 Use TCP Communications protocol setting between the PC and SEG This should always be set to TCP Source Port This can be changed by the Network administrator as required If there is a need to change this then make sure to change the Port number on the sending side to match Destination Port This can be changed by the Network administrator as required Destination IP This can be changed by the Network administrator as required e 2 Channel 2 Configuration RS485 Port Settings Baud Rate Communications speed between the SEG and access control equipment This should always be
39. content of each file when you select it To print a log file select the file on the left then click the Print button When you click the button the file is immediately printed using your PC s default printer You can also print files using any other text editing program such at Notepad or Wordpad Open the text editor then browse to the DTD Printer Utility LogFiles folder located in the installation location you chose when you installed the software and print the file To remove the printer log files from the DTD click on Erase All Infrared Printer logs from DTD Please note this only removes printer files and does not delete any files created in DTD mode using Hub Manager Professional software including export files and transaction log files To change modes on the DTD 1 Power on the DTD 2 Go to the main menu by pressing the 5 key on the DTD 3 Select STATUS 4 Select SET MODE 5 Move the cursor to the desired mode setting and then press the ENTER 5 key to set the current mode Press the back arrow or the key to return to the main welcome screen oO For quick reference the current mode is displayed at the top on the main menu on the DTD IEI Hub Manager Professional v8 Chapter 4 Overview 45 Chapter 4 Overview 4 1 General Overview Additional information not contained in this manual may be found in the ReadMe txt file located at Start gt Programs gt Hub Manager Pro v8 gt
40. during a single calendar day select the Single Day option If your Time Zone crosses midnight select Midnight Crossing Now check the days of the week to which this time zone should apply Finally select Save to save the information to the database ao BROWN NO IEI Hub Manager Professional v8 134 Chapter 6 Database 6 6 Editing a Time Zone 1 Go to Database gt Time Zones to open the Time Zones directory 2 Either double click on the Time Zone you want to edit or highlight it and click the Edit button 3 Modify the information as required 4 Select Save to save the information to the database Deleting a Time Zone NOTE You can t delete a Time Zone that is assigned to an Access Level You must first remove the Time Zone from the Access Level in order to delete it 1 Go to Database gt Time Zones to open the Time Zones directory 2 Highlight the Time Zone you want to delete and click the Delete button 3 When the software displays a delete confirmation prompt click the Yes button Searching for a Time Zone You can search the database for a particular Time Zone record Enter the Time Zone s name in the Search text box in the bottom right of the Time Zone directory and click the Search button or press the Enter key Doors A door is defined as any entry point doors with electrical or magnetic lock turnstile rising barrier or motorized gate controlled by a supported Controller
41. example below shows the DTD is assigned to COM4 NOTE If you are unsure of which device it is unplug the USB cable and the screen will refresh Take note of which devices are in the list Then plug the cable back in and notice which device re appears in the list Device Manager File Action View Help amp Disk drives Display adapters DVD CD ROM drives Floppy disk controllers 2 Floppy disk drives Gy IDE ATA ATAPI controllers gt Keyboards Mice and other pointing devices Modems Monitors BM Network adapters Look for USB Ports COM amp LPT Serial Port 4 J Communications Port COM1 oy ECP Printer Port LPT1 A USB Serial Port COM4 SR Processors Sound video and game controllers Storage volumes 3 System devices Computer NOTE If you unplug the DTD from the USB port and plug it into a different physical port on the PC or on a USB Hub the COM port number will remain the same IEI Hub Manager Professional v8 94 Chapter 6 Database DTD Diagram Below is a diagram of the DTD It shows the location of the Power On Off buttons the backlighting button and the LEDs These are explained in detail in later sections The IR infrared port is located at the top of the unit above the display where it says Data Port When transferring data to the door controller aim the IR infrared port on the DTD at the IR infrared port on the do
42. first and then the selected system will be opened Open Selected System while that system is already opened on another PC e Ifa system is already open when you select this option then that system will be closed prior to opening the new system After selecting the Open option System Manager must check to see that the selected system is not currently open on another PC running System Manager If the system you selected to open is already open on another PC a message will be displayed showing information relative to the PC that has the system open the name of the computer the name of the person logged in when the system was opened and the time date when the system was opened by that operator System Manager EEF Te fo The system you are trying to open is already open on another computer PC Name YCONTROL WindowsLogon Administrator Opened On 1 17 2005 10 17 13 AM IEI Hub Manager Professional v8 Chapter 5 System 61 Upon selecting OK you will then be asked if you want to send a Close System request to the PC that has that system open Selecting OK will start the Close System process System Manager EEF Te fo Would you like to send a Close System request to the PC that has this system open This process could take up to 30 seconds At this time the PC requesting the close will send a Close Request and will continuously waits for a Close Successful response from the PC that is closing
43. in mind each access level is unique which means you can have different output selections per access level For further details regarding access levels refer to the Access Levels section Access Level Name Fun Access Click a door to edit its access privileges Doors curently assigned to this Access Level are displayed with a green checkmark Building 1 1 Allow or Deny access V Allow access to the selected door Front Door v 2 Set the User Type Standard Access 3 Set the Access Condition Code OR Card Zi 4 Select the times that users should be granted access to the selected door Selected Time Zone Name Start Stop Days of the Week 24 Hour 12 00 004M 11 59 00PM Sun Mon Tue Wed Thu Fri Sat Hol 5 Select the relays on the output module that will energize when a valid user credential is entered Selected Output Custom Name Value v Output 1 Output 1 5 Output 2 Output 2 Output 3 Output 3 Output 4 Output 4 Output 5 Output 5 Output 6 Output 6 Output 7 Output 7 Output 8 Output 8 I Notify me when attempt to add users to this particular Access Level Y Save M M aaaaaaa Auxiliary Relay Transaction Events User Aux Relay Changed This event occurs each time a user that is configured to activate an auxiliary relay gains access System Aux Relay Timed Expiration This event occurs each time an auxiliary relay timer expir
44. names from an external list using a simple step by step procedure After adding users you must export to your door controllers Search Edit Box Use the Search edit box to search the user list for a certain word such as a user s name To search type in the text you want to search for then click the Go button Go The Go button is used when searching for a word entered into the Search text box Sort By The Sort By drop down box allows you to sort the user list by any column at the top of the user list such as the First Name Last Name or PIN To sort the user list click on the down arrow next to Sort By then choose an item in the list The user list will then automatically re sort itself based on your selection Done To close the Users directory click the Done button IEI Hub Manager Professional v8 Chapter 6 Database 179 Adding a User This section discusses how to add a user to the system See the User Edit Screen Field Button Description section below for detailed descriptions of each field in the User edit screen NOTE The Master User s PIN must be changed prior to initially adding any users to the system 1 Click the Add User button on the Users directory screen to open the User edit screen Find User Last First Click here to add a NEW user User Into IV This User is Enabled FirstName Last Name Access Level x Show the Access Level Selection Tool gt gt IV
45. new configuration data to the controller Files Button Pressing this button displays the door management screen which shows you a list of doors in the current site This area also provides access to more advanced features Any door controller with a check mark in the C column denotes that configuration data is stored on the PDA that hasn t been sent to the controller This is useful to know what doors you still need to visit Any door controller with a check mark in the L column denotes that transaction log data is on the PDA that hasn t been transferred to the PC via a HotSync operation McDonalds i Door Name cL Front Door w fiction Settings Button This area contains the settings for LS Link Site Drop Down List This drop down list contains an alphabetical list of the Sites with door data currently in the PDA s memory The Site shown in the Main Screen is the currently active site All operations within LS Link are performed on this active site When LS Link is launched the Site drop down list contains a single entry for each site for which doors were exported By default the first Site in the list is displayed when you first launch the software IEI Hub Manager Professional v8 Chapter 4 Overview 39 LS Link Configuration Screen You can now select a site from the Site drop down list on the Main Screen If you only have a single site it s automatically selected when LS Link is launched After you select a
46. not be able to communicate with this SEG until reset or cycle the power on this SEG Press OK when you are Finished resetting the SEG 5 As a security measure you must now go back to the SEG and either cycle power or press the reset button on the SEG This sets the new security key into non volatile memory If you do not reset the SEG after the security key is reset you will not be able to communicate with the SEG 6 The process is complete and the security key is reset to all O s in both the SEG and PC You should now be able to communicate to your SEG IEI Hub Manager Professional v8 112 Chapter 6 Database Reset the Security Key in the SEG to all 0 s for SEG Firmware Prior to v1 3 The following instructions explain how to reset the Security Key of the SEG back to an out of box setting of all O s and when used in conjunction Reset Security Key in PC to all 0 s will allow you to synchronize the Security Key of the SEG with the Security Key in the Site Settings screen in the Hub Manager Professional software This procedure must be followed if the firmware version of the SEG is prior to v1 3 NOTE Steps 10 11 and 12 are directly related to resetting the Security Key these steps should be followed exactly The other steps specify the out of box default values for the other security settings in that menu system You can enter the default values specified here or other settings can be changed by a Netw
47. of people who work at or regularly visit the facility their normal work schedules and the doors they can access Examples General Office Workers 8 AM through 6 PM M F Lobby Employee Entrance and Computer Room Names List them here First and Last names General Supervisors 24 hours a day 7 days and holidays All doors Names List them here First and Last names Marketing 7 AM through 7 PM M F All but Accounting Names List them here First and Last names Tech Support 7 AM through 7 PM M F Lobby Names List them here First and Last names 3 Transfer the information into the Hub Manager Professional software as described in the Transferring Work Schedule section 4 Download the access control information to the controllers as described in the export to doors section IEI Hub Manager Professional v8 26 Chapter 4 Overview Preparing Work Schedule To transfer your current facility s work schedule into the Hub Manager Professional software follow subsections below Preparing Sites If your system controls more than one site use the Sites screen in the Hub Manager Professional software to identify each site identify its controllers and establish the necessary information for communications Programming reporting and communication routes with each site are then linked automatically into the Hub Manager Professional software Preparing Time Zones In the
48. on the Options tab then the door won t automatically unlock when any auto unlock time zone assigned to that door begins The 1st In Auto Unlock option means that the door does not auto unlock until a valid user assigned to that time zone gains access Once a valid user gains access the auto unlock time zone starts and the door remains unlocked until the time zone expires This option is enabled by default to provide a more secure environment but if you want the door to automatically unlock by itself then disable the 1st In Auto Unlock option If you are using a Max 3 v2 controller and you want to use the 1st In Auto Unlock option you must enable the This User can trigger First In Auto Unlock Time Zones option for each user on the Users edit screen for each user you want to allow to trigger a 1st In auto unlock IEI Hub Manager Professional v8 Chapter 6 Database 149 time zone Refer to the First In Auto Unlock User Selection section under the prox pad plus Max 3 v1 and Max 3 v2 section for details 6 6 1 HC500 Hub Max Max 2 v1 and Max 2 v2 This chart helps identify which of these four controller types you have based on the information that appears on the firmware label and any physical traits it has Controller Type Info on the firmware label Physical Identities HC500 v2 x or greater Plastic Single Gang Box Hub Max v1 x P or greater Plastic Single Gang Box or Max Cabinet Max 2
49. on the PDA for each controller you are managing IMPORTANT NOTE FOR CURRENT PDA APPLICATION USERS If you are currently using a version of the PDA application that was distributed with a version of PC software that was released prior to Hub Manager Professional v8 then you must install the latest version of the PDA application that ships with Hub Manager Professional v8 Use of the previous version of PDA software will result in incorrect operation The version of PDA software you must have to operate with Hub Manager Professional v8 must be version 4 or greater To check your version of PDA software go to the main screen of the PDA software and tap the title bar at the top of the screen to open the Help menu Select About to display the software version number If this number is less than 4 then you must install LS Link from the Hub Manager Professional v8 installation CD as detailed below Installation Procedure NOTE On most computers the Autorun program launches automatically If it does not select Start gt Run browse to the CD ROM drive select the Autorun exe file then select Open and OK 1 Select Install LS Link 2 The install program displays a confirmation screen to remind you that Palm Desktop and HotSync Manager software must be installed prior to installing LS IEI Hub Manager Professional v8 Chapter 3 Installation Link software In addition if either of these applications are running
50. or Emergency user types These User types will not trigger First In Auto Unlock Time Zones Member of Time Management Group When this option is enabled the user is included in the Time Management report NOTE The Time Management Report requires that both User Access Granted In and User Access Granted Out events are generated This is required so that the report can calculate how long the user was In the building The User Access Granted Out event is not supported by all controller types especially LS2 P products Without the User Access Granted Out event you can only calculate the gross time between the first User Access Granted IN event and the last User Access Granted IN event Please refer to the Doors section for further details about enabling transaction events Card RF Fob data will be assigned Enabling this option displays the options related to card data such as the card format and card number Disabling this option clears all data and hides all the options related to this type of credential Refer to the sections below entitled Card Format HID Proximity Enrollment Station and Raw Data for further details PIN data will be assigned IEI Hub Manager Professional v8 Chapter 6 Database 183 Enabling this option displays the options related to PIN data aka User Code Disabling this option clears all data and hides all the options Refer to the PIN Data section below for further information
51. own department Hub Manager Professional and System Manager is installed on each department heads PC The Network Administrator creates a new folder on a server somewhere on the network and grants each department head access to that new System Repository folder System Manager is then run on any of the PC s The operator then selects Create New System at which point the operator will select to create the new system in the new System Repository folder that the network administrator had created Each department head can then run System Manager and attempt to open that System dataset stored in the System Repository After all changes are made and exported to the controllers the department head will then close the System at which point the system dataset is sent back to the System Repository folder on the network and is ready for access by another department head NOTE If a department head in attempting to open a system that is already in use by another department head access will be denied A Close System Request can be issued at that point Please see the section in this topic labeled Open Selected System while that system is already opened on another PC for more details IEI Hub Manager Professional v8 Chapter 5 System p y 55 System Repository Folder A Server 1 Many Operators Manage One System IEI Hub Manager Professional v8 Chapter 5 System Many operators manage many
52. permanently saves all of the changes you make except when clicked it does not close the User edit screen This feature is useful if you want to add or edit several users in a row but you want to remain on the User edit screen without returning to the Users directory each time After clicking the Apply button you can then use the Find feature to search for an existing user you want to edit or use the Click here to add a New User feature to add a new user Cancel The Cancel button discards any edits made to the currently displayed user closes the User edit screen then returns you to the Users directory Access Level Selection Tool IEI Hub Manager Professional v8 184 Chapter 6 Database The Access Level Selection Tool is designed to help you select an Access Level for the user you are adding by finding an existing Access Level that matches your requirements for the new user In addition if there are no access levels that meet your requirements this tool allows you to add a new Access Level directly from this screen This eliminates the need for you to exit the User edit screen and search through your Access Levels to find one that suits you Simply select the the door s in the area labeled Door Selection that you want to add a user to As you select door on the left the Access Levels containing only the selected doors are displayed in the area on the right labeled Matching Access Levels When you see the Acce
53. ports The COM ports and the current status of each port is displayed on the screen and the following message appears Please connect the loopback connector to your computer s COM port Click OK to continue 4 Now connect the loopback connector to your computer s COM port the loopback connector has both a female DB9 pin and DB25 connector connect to your PC using the appropriate side then select OK to continue or Cancel to stop testing 5 If the COM port test is successful the following message appears The test connector has been found at COM Port x Please record this information and select the same COM port for use in your program 6 If the test is not successful there could be one of several problems no COM ports are available available COM ports are being shared with other devices or any available COM ports are not working correctly Contact your computer dealer as you may need to add another COM port Record the COM port information safely as instructed and then select OK 8 Review the COM Port Test Results screen then select Close N IEI Hub Manager Professional v8 224 Chapter 8 Tools 8 7 Running the COM Port Test using the IEI RS 232 to RS 485 Converter or the IEI USB to Serial Converter You can also perform the loopback test using the IEI RS 232 to RS 485 converter and the IEI USB to Serial converter If you are using the IEI RS 232 to RS 485 converter 1 Connect the converter to
54. product packaging then compare to the revisions listed in the warning messages wo DST Format Daylight Savings Time This option determines the DST Date Format that the controller uses Euro format e Spring Forward at 2 00 AM on the last Sunday in March and Fall Back at 3 00 AM on the last Sunday in October US Format e DST prior to 2007 Springs Forward at 2 00 AM on the first Sunday in April and Falls Back at 2 00 AM on the last Sunday in October e DST 2007 Springs Forward at 2 00 AM on the second Sunday in March and Falls Back at 2 00 AM on the first Sunday in November Lock Prior to Sleep This option applies to battery powered products only Periodically these controllers wake up and this option determines whether or not it attempts to send the lock signal before it goes back to sleep By default this option is disabled but if you enable it the controller will send a lock signal each time it goes back to sleep Warning Enabling this feature will result in a shorter battery life This feature should only be enabled at the request of a Technical Support representative Card AND Code Required for Programming at the Controller This option specifies whether both Card AND Code credentials are required to enter programming mode via the controller s keypad IEI Hub Manager Professional v8 Chapter 6 Database 147 Door Capacity The Capacity tab on Door edit screen allows you to see the
55. program automatically select the doors for you If there are additional doors you want to include in your export select them and if there are doors that are already checked that you don t want to include uncheck them IEI Hub Manager Professional v8 Chapter 7 Communications 207 Select All Click this to select all the doors in the Door Selection list Select None Click this to de select all the doors in the Door Selection list Start Stop These buttons start or stop the import export process After selecting Start only the Stop button is available until the Import Export process is complete Done This button closes the Import Export Doors screen and returns you to the main screen Communication Options Update Time Date in Controller Checkbox If this option is enabled then the current time and date of the PC is sent to your door controllers when you you start the import export process This option does not apply to PDA connected controller since PDA is responsible for updating the controller s time and date To update the time and date with DTD you must select that option under the DTD Specific Options see below NOTE If your door controller does not support the 2007 DST date format then you must perform this operation when daylight saving time occurs in both the spring and fall via the controller s keypad You must also remember to disable the Daylight Saving Time option in the door options screen so t
56. screen IEI Hub Manager Professional v8 202 Chapter 6 Database wo Holiday Name Type Single Date X First Day Month v Floating Holiday oso Holiday Name jy Type Bock x First Day Month ls Last Day Month Floating Holiday A Enter the name of the holiday in the Name field Select the Type of holiday you want to create You have two options here called Single Date or Block The Single Date option means your holiday is a single day event Enter the day and month of the holiday A Block holiday is a multi day event such as a school vacation For this option you must enter the first day and month of the holiday and the last day and month of the holiday Since the year is not specified the start date must precede the end date within a single calendar year If you are adding a floating holiday check the Floating Holiday check box Refer to the Floating Holiday Option below for details Select Save to save the holiday to the database IEI Hub Manager Professional v8 Chapter 6 Database 203 Floating Holiday Option A floating holiday is defined as a holiday that does not occur on a fixed date each year For example Columbus Day was on October 13 2008 but in 2009 it occurs on October 12th You must check this box for each holiday you want to define as a floating Holiday When this box is checked for any holiday the software then knows
57. select and delete the text in the Sound File Path column next to that specific event Save Event Settings You must select this button to save any changes you make to the color or sound settings Enable Sounds If this option is enabled an associated sound file is played when each event type occurs If enabled the default sound is the spoken event text To change the sound that plays when an event occurs select the event then select the Change Alert Sound button A standard Browse to File option appears Only WAV sound files are supported Enabling sounds may slow down how fast events are displayed in the dashboard since the sound file must be played before another event is displayed This option should be disabled if you want the fastest possible Event Log update IEI Hub Manager Professional v8 216 Chapter 8 Tools Chapter 8 Tools 8 1 8 2 Tools Menu The Tools drop down menu contains the following items Log Archiving Audit Archiving Database Backup Restore Database Conversion Utility Run Com Port Test Scheduled Log Import Table Initialization Indexing Application Initialization Options Log Archiving The Log Archiving feature is used to backup your log event data to an archive folder It removes the data from your working database and saves it to a CSV file to a location of your choice You should only use this feature if you no longer want to view the data within the Hub Manager
58. selecting the outputs when setting up an Access Level For further details regarding Access Levels refer to the Access Levels section IEI Hub Manager Professional v8 154 Chapter 6 Database 1 First you must enable the Output Module on the Basic tab on the Door edit screen Check the box that says An Output Module is attached to this Max 3 v2 controller After checking the box the Output Module tab appears at the top O Door Front Door Basic Options Time Zones Capacity Standard Options Name Front Door Site euidngt o Max 3 v2 F Override Controller Address i Controller Type An Output Module is attached to this Max 3 v2 controller Query Door Now Reset Defaults System Parameters Lock Timer Standard Users 1 255 sec Lock Timer Extended Users 1 255 sec Forced Door Timer 0 990 sec Door Ajar Timer 1 990 sec Error Lockout Count 1 50 errors Error Lockout Duration 1 255 sec Auto Entry Count 1 6 digits IEI Hub Manager Professional v8 Chapter 6 Database 155 2 Next select the Output Module tab This screen is where you specify the name of your outputs and set the output timers In the edit boxes below Output Name enter the custom names of each of the your outputs The maximum number of characters is 30 Next to these edit boxes are the Timer value edit boxes Here you enter how long you want the output to remain active This v
59. that means there isn t a common Time Zone that appears in every Door and you must now select NO because the Time Zone selections must be made for each individual Door IEI Hub Manager Professional v8 Chapter 6 Database 171 e Select one of the Doors and the Time Zones assigned to that Door will appear at the bottom If no Time Zones appear at the bottom that means a Time Zone was never assigned to that Door when it was created You must now decide what you want to do You can either go back to step 2 and deselect that Door and then finish creating this access level and add that Door afterwards You could also decide to cancel adding this Access Level and go back and add the Time Zone to that Door and come back to the Wizard to re create the Access Level Either way you will need to go to that Door and assign a Time Zone to it e Every selected Door from step 2 must have a time Zone selection made in Step 5 IEI Hub Manager Professional v8 172 Chapter 6 Database 6 9 Users The Users Database located in Database gt Users is where you add people to your access control system Within this database is the Users directory which contains a list of all the users in your system and is where you go to add delete edit retire or disable users In addition you can batch load a group of users with the Add Group or User Import Wizard features Each user contains several pieces of information inc
60. the system dataset NOTE In order for the close request to be processed by the PC that has the system open ALL of the following MUST be true e the other PC is powered up e the other PC is logged into Windows properly e the other PC has System Manager actively running Hub Manager Professional does not need to be running just System Manager If System Manager is not running then run Hub Manager Professional if it is not already running and select System gt System Manager from the main menu of Hub Manager Professional the System Manager application running on the other PC must be in the typical idle state and not be in use by the operator and must not have any messages displayed that require a response from an operator IEI Hub Manager Professional v8 62 Chapter 5 System Assuming all of the requirements are met then the other PC will typically see the close request The Close Request will typically be processed by the other PC without any operator intervention required During the automatic closing of the system on the other PC any operator logged into Hub Manager Professional will be logged out and the system dataset will be closed normally If Hub Manager Professional was running at the time then a message will be displayed alerting the operator that the system was closed by another operator on another PC The system that was open on this PC was closed by an operator on another PC
61. the program is launched thereby creating a slightly faster startup Temporary Users will function in controllers that don t support Temporary Users IEI Hub Manager Professional v8 234 Chapter 8 Tools When this option is enabled users set up as temporary expiring users are exported to controllers that do not support the temporary user feature but they will be allowed to gain access indefinitely ie they won t expire If you disable this option which is the default state users are still exported to controllers that do not support the temporary user feature but they won t be allowed access at all For more information regarding Temporary Expiring Users refer to the Users section Continue displaying the System Startup Tasklist even when all items are completed Enabling this option will cause the System Startup Tasklist to always remain visible even when completed which may be a helpful reminder of what needs to be added Display Daylight Saving Time DST warning messages When this option enabled the Daylight Saving Time warning message is displayed when the software is launched By default this option is enabled Start Page This option allows you to select which page automatically opens when you successfully log into Hub Manager Professional By default the Main Screen is displayed Users Log Filter Report System Dashboard Import Export To Doors Main Screen IEI Hub Manager Professional v
62. the software only imports new events from the controller Controller Grants Access During Communications with Software when exporting data or importing event logs Assignable Local Sounder can assign to operate as Forced Door or Door Ajar prox pad plus only Network up to 64 prox pad plus Max 3 v1 and Max 3 v2 controllers on a single RS 485 bus additional networks sites may be added to the software as needed TCP IP Communications over a LAN WAN network using the IEI SEG 1 or SEG M IEI Hub Manager Professional v8 Chapter 6 Database 153 Max 3 v2 Features The following list of features applies only to the Max 3 v2 controller e Users Trigger Auxiliary Outputs requires Max 3 Output Module e First In Auto Unlock Selectable by User e Temporary Expiring Users Max 3 Output Module Users Trigger Auxiliary Outputs The Max 3 v2 controller type supports the Max 3 Output Module The Max 3 Output Module contains eight individual auxiliary relays referred to as outputs Each output also has it s own individual timer When you set up your access levels for users you can assign these outputs When an output is selected in an Access Level any user assigned to that Access Level will trigger the output s when they are granted access This section discusses how to enable the output module features name the outputs and set the output timers In addition step 3 discusses how to assign users to trigger auxiliary outputs by
63. this user It can be data of a known HID proximity card format or the data for an RF Fob radio frequency fob supplied by IEI Some card formats explained in this manual may not be available in all controllers supported by this software Card Format Name Default Site Code Site Code Editable Prox 26 Bit HID NONE YES Prox 26 Bit HID IEI 11 YES Prox 26 Bit AWID NONE YES Prox 26 Bit AWID IEI 11 YES Prox 34 Bit HID NONE YES Prox 35 Bit HID Corporate 1000 NONE YES Prox 36 Bit AWID NONE YES Prox 36 Bit AWID IEI 11 YES Prox 37 Bit HID no site code NONE NO Magnetic Stripe ABA Track Il n a n a Dallas Touch Chip n a n a Enrollment Station HID n a n a If you have a proximity card format that is not shown in the list of card formats above or you have a custom card format it is possible to have a custom card format add on file created by International Electronics Inc and sent to you After you install this add on file on the PC running Hub Manager Professional you then have the option IEI Hub Manager Professional v8 188 Chapter 6 Database of selecting this new format from the Card Format list You can then enter the card PIN into the software without using an Enrollment Station This does require that you know the exact bit designations of that particular card format including all parity bits card number location and site code location within the form
64. to the system such as deleting an employee and you need to get the data exported to the controllers immediately Close Currently Open System This option takes all of the data associated with the currently open system compresses it into a single file and sends that dataset back to the System Repository from which that dataset was opened from IEI Hub Manager Professional v8 Chapter 5 System p y 65 Advanced Options Create New System Creating a system is the process of creating a new discrete dataset in a folder that you specify The system name is typically the name of a company or a subset of a company The folder that you specify may be either an existing System Repository folder or the operator may choose to specify a new folder that will be considered an additional System Repository folder NOTE If anew system is created and the option named a folder where other systems are already stored is selected then that new system will become available to other installations of System Manager that already have network access to the selected System Repository folder Choosing to use the same System Repository folder to store all systems may be helpful if every installation of System Manager on your network is to have access to all systems that are created If all installations of System Manager are not going to have access to all the systems you create then it is recommended that you create a separate System Reposito
65. v1 v2 0 or v2 1 Max or MiniMax Cabinet Max 2 v2 v2 2 or greater Max or MiniMax Cabinet IEI Hub Manager Professional v8 150 Chapter 6 Database 6 6 2 prox pad plus IR The prox pad plus IR controllers work in conjunction with a Handheld transfer device You can add both LS2 P and prox pad plus IR controllers in the same access control system and on the same Site Basic Characteristics 2000 Users 16 Single Date Holidays 16 Block Holidays 8 Time Zones Up to 8 Auto Unlock Time Zones 2000 Event Transaction Log Buffer Hard wired power 1 Lock Relay Form C which can be used to control an external locking device such as a mag lock or electric strike 1 Auxiliary Relay Form C which can be assigned to one of the following functions Alarm Shunt Forced Door or Door Ajar Propped Door The changing of this AUX relay output must be done through manual programming at the controller s keypad See the controllers programming manual for the programming commands Invalid Code Lockout Count Invalid Code Lockout Duration Option to require Card AND Code to Enter Programming Mode First In Auto Unlock Prox Antenna can be remoted from the controller up to 10 away User Types including Emergency Extended Unlock for people who require a longer unlock time Lockout Single Use Passage and others Option to use the Local Sounder for Forced Door or Door Ajar propped door Communicating with a pro
66. v8 152 Chapter 6 Database 6 6 3 prox pad plus Max 3 v1 and Max 3 v2 The prox pad plus Max 3 v1 and Max 3 v2 controllers work on an RS 485 network bus and cannot be placed on the same network bus as the HC500 Hub HubMax Max II v1 or Max II v2 controllers which use the RS 232 communication protocol If you want to use both RS 232 and RS 485 controllers in the same access control system then a separate Site must be created for each device group Common Features The following list of features are common between the prox pad plus Max 3 v1 and Max 3 v2 products unless otherwise noted 2000 Users 16 Single Date Holidays 16 Block Holidays 8 Time Zones 8 Auto Unlock Time Zones 2000 Event Transaction Log Buffer 1 Lock Relay 1 Alarm Shunt Relay Max 3 v1 and Max 3 v2 only 1 Forced Door Relay Max 3 v1 and Max 3 v2 only 1 Door Ajar Relay Max 3 v1 and Max 3 v2 only 1 Assignable Auxiliary Relay can assign to operate as Alarm Shunt Forced Door Door Ajar Panic or Duress prox pad plus only Invalid Code Lockout Count Invalid Code Lockout Duration Daylight Saving Time DST supports the 2007 Standard Option to require Card AND Code to Enter Programming Mode prox pad plus only Timed Anti Passback prox pad plus only First In Auto Unlock Multiple User Types such as Emergency Extended Unlock for people who require a longer unlock time Lockout Single Use and others Fast Log Import Time
67. you enter the 4 digit of your PIN the controller automatically looks the PIN for validation When this option is enabled all PIN numbers must be the same number of digits Holiday Time Zone Midnight Crossing This option applies to users that are assigned to a Time Zone that crosses the midnight boundary such as 11PM to 7AM If a user is assigned to this Time Zone for example that normally has access Monday through Friday but Friday is a holiday When this option is enabled user s assigned to that Time Zone would still have access after midnight on Thursday night and allowed to work through Friday morning If you disable this option however users would not be allowed access after midnight Thursday and could not be granted access anytime on Friday Regarding Auto Unlock Time Zone functionality when this option is enabled if your midnight crossing time 11PM to 7AM Monday Friday is designated as an Auto Unlock Time Zone the Auto Unlock will remain active past midnight even if Friday is a holiday However If the option is disabled then at midnight on Thursday night the door will automatically relock because Friday is specified as a holiday Daylight Savings Time This option lets the hardware auto adjust to Daylight Savings Time dates are based on DST Date Format Option NOTE Because of the change in the Daylight Saving Time DST standard in 2007 existing controllers that previously supported the old dates should be set to n
68. 2 Master Code 172 Master User 162 172 Max 2v1 149 Max 2 2 149 Max 3v1 152 Max 3 v2 Auxiliary Outputs 152 Expiring Users 152 First In Auto Unlock 152 Max 3 v2 Output Module 152 Temporary Users 152 Max 3 v2 Output Module 152 Menu Database 73 Tools 216 Menu System 28 Midnight Crossing 131 Migrating Data 220 Misc Log Reports 244 Modem 127 Multiple databases 50 Multiple Systems 50 N Name List Import 195 Navigating through the Program 28 Network Query 209 IEI Hub Manager Professional v8 Index 270 O Online Support 257 Online Updates 257 259 Operator 70 71 Audit Trail Report 254 Operator Wizard 76 Operators 73 Options 230 Overview Converting data 220 General Overview 15 Initial Setup 23 Menu System 28 PDA Software 35 Running the software 30 Uninstall 47 P Palm OS Software 6 35 Panic User 162 Passage User 162 Password 70 PDA 77 PDA Application 83 PDA Software 6 35 PIN 172 PIN Data 190 Print to File 235 Print to Monitor 235 Printer 235 prox pad plus 152 prox pad plus IR 150 Query Now 209 Random PIN 172 Raw Card Data 190 Raw Data 172 Relock 162 Remote Relock 211 Remote Unlock 211 Report Writer 230 Reports Archive Viewer 254 Assignment Reports 245 Audit 254 Database Printing 252 Generate Data for External Report Writer 256 Log Filter 236 Misc Log Reports 244 Scheduled Log Import Errors 256 Time Management 240 RS232 RS485 Converter
69. 2307 1924222307 1924222307 1 1 1 1924222307 1924222307 1 1 1 1924222307 1 1 1 1924222307 1924222307 1924222307 1924222307 1924222307 1 1 1 NOTE The Log Filter report is best printed in landscape format so that all the data in all columns will fit No date filtering Enabling this option will cause the report to disregard any date filter you may have entered This will allow you to see the entire contents of the transaction log and can be helpful if events were imported with wrong time date data that may have accidentally been outside the range of the date range criteria and therefore causing those events to not be displayed in the report The report will be sorted by date and time No filtering at all display the entire log Enabling this option will cause the report to disregard any filter you may have entered including users access levels doors events or date range This will allow you to see the entire contents of the transaction log and can be helpful if events were imported IEI Hub Manager Professional v8 Chapter 9 Reports i i 239 with data that may have accidentally been outside the range of the filter criteria The report will be sorted by date and time First Record Last Record These buttons search the Log Table for the oldest or newest events and set the From and To filters to those respective dates If the operator selects the First Record or Last Record buttons and t
70. 3 You are then prompted with a message stating all the files relating to LS Link will be removed Click Yes to continue 4 When the uninstall is complete a message indicating it was successful is displayed Click OK to close the message 5 Finally click the Exit button on the Autorun screen to close it and remove the CD NOTE You will have to remove LS Link from the PDA itself Please refer to the PDA s documentation for instructions on removing applications from the PDA IEI Hub Manager Professional v8 Chapter 4 Overview 49 Uninstalling the DTD Printer Utility WARNING Uninstalling the DTD Printer Utility will result in a loss of all log files currently stored in the DTD Printer Utility LogFiles folder If you want to save these files you must copy them out of this folder and place them in a different folder on your PC prior to uninstalling the software Windows Server 2003 and XP 1 From the Start menu open Control Panel then select Add or Remove Programs 2 When the list of programs loads find DTD Printer Utility and select it 3 Click the Remove button on right side Windows Server 2008 and Vista 1 From the Start menu open Control Panel then select Programs and Features 2 When the list of programs loads find DTD Printer Utility and select it 3 Click the Uninstall button at the top NOTE For further information about uninstalling programs from your PC please refer to your Window
71. 5 x and the PDA does not have an OMAP logo on the back of the PDA IR Channel 3 infrared Select this setting for PDA s that display an OMAP logo on the back of the PDA see the OMAP logo below IR Channel 4 infrared See the list above for PDA models that use this setting IR Channel 5 infrared See the list above for PDA models that use this setting e Emulator This setting should never be selected OMAP TEXAS INSTRUMENTS TECHNOLOGY Comm Speed Drop down list allowing selection of the baud rate to communicate to the device The default setting is 19200 and should not be changed IEI Hub Manager Professional v8 42 Chapter 4 Overview LS Link Files Screen To see the list of door files currently on your PDA for the selected site select the Files button from the main screen This area of the LS Link is referred to as the door management screen This screen is made up of 3 columns Door Name C L and Action Below is description of each of these columns Hf Door Name cL Elec Closet v Action Employee Back Action Employee Side Action Foyer Action Loading Dock w Action Door Name This entry matches the name you gave the controller in the PC software C L Indicates what operations are pending for the door A check mark is placed in column C when LS Link has new configuration data available to upload to the device A check mark is placed in column L when LS Link has received new event
72. 8 Chapter 9 Reports P p 235 Chapter 9 Reports 9 1 Reports Menu Select Reports from the Hub Manager Professional menu to display the following options Log Filter Time Management Misc Log Reports Assignment Reports Database Audit Archive Viewer Generate Data for External Report Writer Scheduled Log Import Errors 9 2 Printer Options Printing to Monitor Printer or File In each report you have a choice of where you want to print the data Monitor Printer or File The Monitor option means the data is printed or displayed directly to you PC monitor for viewing When you choose Printer the data is printed to a printer available through your PC The File option uses the format for importing text files into Microsoft Excel NOTE To use this feature you must have a printer driver installed If you are not using a printer connected to you PC and you do not have a printer driver installed you must add an ASCII printer driver from your Windows CD ROM Typically the Generic Text Only printer driver can be used IEI Hub Manager Professional v8 Chapter 9 Reports 236 Add Printer Wizard Install Printer Software The manufacturer and model determine which printer software to use Select the manufacturer and model of your printer IF your printer came with an installation disk click Have Disk If your printer is not listed consult your printer documentation for compatible
73. 8 Chapter 9 Reports Log Print Printer ce DER ae e e e E 6 gt 7 22 2004 7 22 2004 772272004 7 222004 7 22 2004 772272004 772272004 7 222004 7 22 2004 772272004 772272004 772272004 7 22 2004 772272004 772272004 772272004 772272004 772272004 772272004 _ 772272004 7 22 2004 772272004 _ 772272004 _ 772272004 _ 722 2004 7 22 2004 7 22 2004 7 22 2004 772272004 772272004 772272004 772272004 772272004 4 05 00 PM 4 06 00 PM 4 06 00 Phi 4 06 00 PM 4 06 00 PM 4 07 00 PM 4 07 00 PM 4 07 00 PM 4 07 00 PM 4 07 00 PM 4 07 00 PM 4 07 00 PM 4 08 00 PM 4 08 00 PM 4 08 00 PM 4 08 00 PM 4 08 00 PM 4 11 00 PM 4 12 00 PM 4 12 00 PM 4 12 00 PM 4 15 00 PM 4 16 00 PM 4 16 00 PM 4 16 00 PM 4 16 00 PM 4 16 00 PM 4 16 00 PM 4 16 00 PM 4 16 00 PM 4 17 00 PM 4 17 00 PM 4 17 00 PM User Master User Master User Master Clark Jeff User Master Clark Jeff Rivet Rich User Master User Master User Master Clark Jeff User Master Clark Jeff 1 Lockout User Master User Master 2a 2a Warehouse 2a 2a Warehouse Warehouse Warehouse Warehouse Warehouse 2a 2a 2a Warehouse Warehouse 2a 2a 2a 2a Warehouse 2a 2a 2a Warehouse Warehouse Warehouse Warehouse Warehouse 2a 2a 2a Garage Garage Garage Garage Side Entranc
74. Access Levels Users Holidays or Operators When you select the Done button the program will simply close the current screen window and return you to the main screen of Hub Manager Professional Window Types This software uses Microsoft Windows conventions and terminology regarding how information is presented on screen In general information is displayed in bordered windows called dialog boxes or windows or screens or forms For further information refer to the Microsoft Windows documentation Window or Dialog Type Description Application dialog used for operator data entry or to present information for operator selection usually referenced by the title of the application dialog such as Password dialog Confirmation dialog Presents the OK or Cancel command button choices to accept or reject an action Main window Displays initially whenever the software starts up contains a menu and command buttons that provide access to program functions Message box Presents information that the operator must acknowledge Dialog Tabs Some dialog windows or boxes use a tabbed display to categorize information Selecting a tab displays the information or data entry items associated with that tab The location of such information is referred to by the name of the tab such as the Door Settings tab or the Time Zones tab IEI Hub Manager Professional v8 6 Chapter 3 Installation Chapter 3 Installation 3 1 Inst
75. Card RF Fob data will be assigned Back poa Front Door C Shipping and Receiving O Building 2 Back Door Front Door C Supply Closet M PIN Data J7 PIN data will be assigned Temporary 5 Expiration Info I This User will expire Undo Changes OK Apply IEI Hub Manager Professional v8 186 Chapter 6 Database Access Level Name Buidling 1 amp 2 Entrances Click a door to edit its access privileges Doors currently assigned to this Access Level are displayed with a green checkmark 4 Building 1 1 Allow or Deny access V Allow access to the selected door wv Back Door TO BE ASSIGNED y Front Door TO BE ASSIGNED 2 Set the User Type Standard Access Shipping and Receiving 4 Building 2 3 Set the Access Condition Code OR Card Z y Back Door TO BE ASSIGNED y Front Door TO BE ASSIGNED Select the times that users should be granted access to the selected door Supply Closet Selected Time Zone Name Start Stop Days of the Week 24 Hour 12 00 004M 11 59 00PM Sun Mon Tue Wed Thu Fri Sat Hol I Notify me when attempt to add users to this particular Access Level Y Save Card Format When adding a new user you may notice the Card Format and supporting data fields are pre filled with default data This occurs because an Operator was previously asked if they wanted to set a specific default card format for all future user additions as seen in the scree
76. Chapter 6 Database 113 Above Security Key into the SEG option Reset the Security Key in the PC to all 0 s Use this feature to reset the security key in the PC back to all O s Typically you would use this option if you replaced an existing SEG with a new SEG or you reset your SEG security key to all O s NOTE If you use this feature and the SEG does not have a security key of all O s then you must also set the security key in the SEG back to all O s 6 4 5 1 Dynamic IP Address Dynamic IP Address via DHCP server IP Address in SEG can change IEI recommends using this configuration when setting up your SEG but it requires SEG v1 3 or greater firmware The firmware label is located on top of the SEG NOTE The SEG units that shipped prior to v1 3 did not have a version label on them If the SEG you are setting up does not have a version label then the firmware is prior to v1 3 and you cannot use this method and you MUST use one of the other 2 methods to assign an IP Address to that particular SEG Using this method no manual setup of the SEG IP Address via the SEG serial port is required IEI Hub Manager Professional v8 114 Chapter 6 Database If you are installing more than one SEG on your LAN you just need to write down the 12 digit MAC Address located on the label of the SEG and write down which controller group that SEG is connected to for reference For example MAC Address Description
77. Commands The type style terminology and references to important information used in this manual are intended to make the manual easy to use The following sections describe these conventions The following terms are used to indicate commands which you must execute or selections you must make using the mouse or keyboard Bold Face Italicized Type Text that is both written in bold face and italicized type corresponds directly to text that appears in the software lt F7 gt Keyboard keys you must press are contained within carets lt Alt gt lt F gt Represents a Windows accelerator key or combination key you must press Hold down the lt Alt gt key and then press the indicated key IEI Hub Manager Professional v8 Chapter 2 Foreword Click The Click command means you must click the LEFT mouse button once unless the right mouse button is indicated as in Right Click For command buttons you can also use the Windows accelerator key lt Alt gt plus the underlined character associated with the item to activate the item For example the accelerator key for the Start menu s Run command is lt Alt gt R Double Click Indicates two rapid clicks of the left mouse button You can also select the specified item by highlighting it using the arrow keys or lt Tab gt key pressing the space bar to select it then pressing the lt Enter gt key Select or Highlight Select or highlight an item by click
78. Continue with the emergency override An emergency override is NOT recommended and should only be used in rare cases The reason an emergency override is not recommended is because any changes made to the dataset while that dataset was open on the other PC will be discarded when the other PC gets around to closing the dataset IEI Hub Manager Professional v8 64 Chapter 5 System If an emergency override is executed then the PC requesting the close simply opens the copy of the system dataset that is stored in the System Repository That copy of the dataset will not contain any of the modifications made by the other operator who had it open After the dataset is opened on your PC a message will be displayed to the other operator that will inform the other operator that their data was overridden and that the dataset they currently have open will be abandoned when that system is eventually closed NOTE In all cases any changes made to a System dataset while it was open on the other PC will need to be reentered if that System was overridden An emergency override is known to be helpful in the following situations e The other PC that had the system dataset you need has crashed and the data on the hard drive can t be recovered The override will simply cause System Manager to abandon the dataset that was open by that operator and allow you to open the last saved dataset e You need to make a critical change
79. Day Time Zone Thursday TI lt I lt I lt I lt I lt I 7 IEI Hub Manager Professional v8 Chapter 6 Database 133 Midnight Crossing Time Zones can cross the midnight boundary 12 00 AM You can define the Start and Stop times within a 24 hour period For example 7 00 PM 8 00 AM crossing midnight Time zone Name Shift J Weekdays Start 11 00PM 4 Stop 07 00AM Type Midnight Crossing Days of Week Sunday Monday Tuesday Wednesday Thursday Friday Saturday l Holiday Fa Midnight Crossing Time Zone Defining Holiday Time Zones When you define a Time Zone you can specify whether or not it applies to holidays by checking the Holiday checkbox When Holiday is checked users assigned to an Access Level containing this Time Zone are granted access on defined holidays If Holiday is not checked then if a holiday happens to fall on one of the Days of Week that are checked users assigned to an Access Level containing this Time Zone are not granted access Refer to the Holiday section for details about defining holidays Adding a Time Zone Go to Database gt Time Zones to open the Time Zones directory Click the Add button to display the Time Zone edit screen Enter the name of the time zone in the Name field Enter the beginning and ending times in the Start and Stop fields use AM PM time format Select the Time Zone Type If your Time Zone occurs
80. EI Hub Manager Professional v8 Chapter 6 Database 138 5 Select the Controller Type The example below shows a Max 3 v1 controller and is used throughout the rest of this example The options shown may differ depending on the controller type Also specify the Controller Address if required by the specific controller type The controller address is the door number that you must program into the controller via the controller keypad It is required to uniquely identify each door in the system This number will be automatically filled by the software sequentially starting at an address of 1 O Door Front Door Basic Options Time Zones Capacity Standard Options System Parameters Parameter Name Front D Nems Gae Lock Timer Standard Users 1 255 sec Site Building 1 Lock Timer Extended Users 1 255 sec Forced Door Timer 0 990 sec Door Ajar Timer 1 990 sec Error Lockout Count 1 50 errors Error Lockout Duration 1 255 sec Auto Entry Count 1 6 digits Controller Type Max 3 v1 I Override Controller Address 1 Query Door Now Reset Defaults o Save 6 Modify any of the System Parameters if you require settings different from the default values IEI Hub Manager Professional v8 Chapter 6 Database 139 7 Select the Options tab to modify any System Options as required Options are enabled by checking the box next to the option and disabled by c
81. Help gt About while an operator is logged in Entering Your Login The default login Name is HUBMAN and the default Password is HUBMAN Please note the Name and Password fields are case sensitive When you login for the first time you are logged in under the default operator named HUBMAN For details about creating additional operators see the Operators section For details about changing your password see the Change Login Password section NOTE If you want the software to auto login ie the software automatically enters your name and password go to Tools gt Options gt General Options Refer to the Options section for details IEI Hub Manager Professional v8 Chapter 4 Overview 31 Navigating through the Program The following steps describe the path of a typical operator through the software Your situation may differ somewhat and depends on the door controller and communication type you are using 1 NOOB W N o 9 Change the default Login Name and Password as soon as possible after installing the Hub Manager Professional software Review the entire General Overview section to learn the basic concepts about setting up Sites Time Zones Holidays Doors Access Levels and Users Run the Hub Manager Professional program Create all of your Sites using Database gt Sites Create the Time Zones required for your system Create Holidays as applicable Cr
82. International Electronics Inc Hub Manager Professional v8 Access Control Software User Manual Hub Manager Professional Smart simple and flexible access control software IEl Access systems ae a pond e This equipment is designed to be installed and serviced by security and lock industry professionals For Support Please Contact Company Name Phone Hub Manager Professional v8 Software User Manual Help File 6045011 Rev 8 0 D8 Copyright 2008 International Electronics Inc Hub Manager Professional v8 IEI Hub Manager Professional v8 l Table of Contents Chapter 1 Using Online Help TUSINGIHEIPS erara aaraa aet ae ea a Ea aeia totes ens gzecebecabsvccesevewnete oeeee 1 Chapter 2 Foreword Chapter 3 Installation Tinstallation seponeren anean aeeai n henua aaia asoan aad niacara ea aeara ae kanea 6 Chapter 4 Overview 1 General OvervieW wiiccciseciiescccteccsesecitidaceneeceswentteantewecscueeutesscceveeesbeentverctes 15 PATEE a o E E E S E 23 S Menu Systeri 6 seed eeciedcdecseccdccesacccdecdactectucdetedeutsarccctsiscadeudastaceustardeebenedce 28 4 Running the Software cccececeeeeeeeeeeeeeeeeeee eee sees ea eeeeeeaaeeeeeeeeeeeeeeeeeeeeeees 30 5 System Setup Tasklist ic cccc c ccc cis ccde se dececes tewceeaeaceect esd eccee svaaeeedesdeuseesez aed 32 6 PDA Softwar ic ceccccccs2ecrsetieeccies sdectaedideecoascdeesendsseecwesceddane jceceeudadecaueed c
83. PC then restore the database Database Restore This feature allows you to restore your Hub Manager Professional database from your backup files discussed above With this feature you can easily recover from a hard drive crash or simply go back to a previous version of your database IEI Hub Manager Professional v8 Chapter 4 Overview 22 Database Conversion The Database Conversion Utility is used to convert migrate your data from any previous version of Hub Manager Professional to the latest version of Hub Manager Professional You would use this feature after upgrading to the latest version This utility program is run from Tools gt Database Conversion Utility Database Reports The following two database reports are available in Hub Manager Professional Assignment Reports Assignment Reports are a collection of reports that show which items are assigned to other items such as which access levels contain certain doors or which users are assigned to certain doors Database Reports These reports shows all programmed items within a certain database table You select for example to print a report of all the users in the database Operator Audit Trail The software maintains a time date stamped audit trail of most activities performed by the operators within Hub Manager Professional This includes which operator logged in a brief description of the screens that operator accessed and a brief des
84. Professional reports or if you would rather view the data in a CSV file Log Archives can only be viewed later within Hub Manager Professional using the Reports gt Archive Viewer tool but you can no longer use any of the filtering features available within Hub Manager Professional 1 Select Tools gt Log Archiving from the Hub Manager Professional main menu to access the Log Archiving feature IEI Hub Manager Professional v8 Chapter 8 Tools 217 8 3 Log Archive All current Log data will be moved to an archive file in CSV format where it can no longer be filtered but can be viewed using Reports Archive Viewer Program Archive Log_2003 11 17 CSV Change 2 By default the file is saved to the archive folder in the Hub Manager Professional folder structure and is named LOG_YEAR MONTH DAY CSV you want to put the file in a different location or you want to change the file name click the Change button 3 Click the Archive Now button When complete a message pops up confirming the operation When you click OK you are returned the main screen Audit Archiving The Audit Archiving feature is used to backup your audit data which is a log of all the activity perform by operators within Hub Manager Professional to an archive folder It removes the data from your working database and saves it to a CSV file to a location of your choice You should only use this feature if you no longer
85. Professional to complete the process This final step is required to let the PC know that you successfully communicated to the controller IEI Hub Manager Professional v8 Chapter 4 Overview 32 4 5 System Setup Tasklist Overview The System Setup Tasklist is displayed to help guide you through the steps needed to set up a new system If you are managing multiple Systems using System Manager then each new System you create will have a fresh Tasklist since all of these Tasks are related to each individual System Clicking on any of the blue links will bring you to the specific screen that performs that action For example if you click on the Create Sites link then the Sites directory will be opened where you can then select the Add button to create a new Site IEI Hub Manager Professional v8 Chapter 4 Overview 33 Once a task is completed that task will be crossed off the list the link to that task will no longer be active and a checkmark will appear next to it showing you that the Task is completed Inactive links will become active again if the action that removed that link is no longer true For example if you delete a Site and there are no longer any Sites left in the System then the Create Sites link will once again become active There are some Tasks that do not require that you actually Add an item but it is required that you at least visit that screen in order to have that
86. Selected Time Zone Name Start Stop Days of the Week Dock 24 Hour 12 00 00 4M 11 59 00 PM Sun Mon Tue Wed Thu Fri Sat Hol v tite Shift 1 Mon Fri 00 004M 5 00 00PM Mon Tue Wed Thu Fri Office 110 Office 238 B Shift 1 Sat Sun 3 00 004M 5 00 00PM Sun Sat w Office 239 Shift 2 Mon Fri 3 00 004M 11 00 00PM Mon Tue Wed Thu Fri vw Office 240 Shift 2 Sat Sun 3 00 004M 11 00 00 PM Sun Sat Shift 3 Mon Fri 11 00 00PM 7 00 00AM Mon Tue Wed Thu Fri Shift 3 Sat Sun 11 00 00PM 7 00 00AM Sun Sat JT Notify me when attempt to add users to this particular Access Level Af Save NOTE You can assign users to an Access Level that has no doors assigned to it A warning message appears asking if you are sure you want to do this but you can choose to override the warning This allows you to create an Access Level called NONE for example that has no doors assigned to it and then simply re assign users to that Access Level That user is now in effect disabled because that user has access to no doors Make sure you export after reassigning a user like this to ensure that the user is removed from the controllers Adding an Access Level 1 Select the Add button on the Access Levels screen to open the Access Level Detail screen 2 Enter the name for the new Access Level in the Access Level Name field 3 In the door list on the left select a single door you want to include in this Access Level
87. Statt Building A Shift 2 Print Report to Monitor Show the Users assigned to each door This report displays the users that are assigned to each of the selected doors You have the option to not display particular data in the report which can help you to distribute this report but still maintain security IEI Hub Manager Professional v8 Chapter 9 Reports P P 247 Door Selection Select the doors that will be displayed in the report Show these items in the user report PIN Data Disabling this option will cause the PIN field to be replaced with an X if that field contains data If PIN data is disabled then all the data in the PIN fields will be replaced by an X Card Data Disabling this option will cause the Card data fields to be replaced with an X if any of those fields contain data NOTE If you include either PIN data or Card Data in this report and the report is printed to a hard copy or saved to a file be sure to keep the report ina secure location since data in that report could potentially be used to gain access Master User Data Disabling this option will cause the PIN and Card data fields of the Master User to be replaced by an X if any of those fields contain data This can be helpful if you want to distribute this report to someone but you do not want that person to be able to enter programming mode manually Supervisor User Data Disabling this option will cause the PIN and
88. The Doors database stores detailed information about door controller setup parameters The Hub Manager Professional program can export import to all controllers in a site To select the Doors option select Database gt Doors The Doors directory screen displays This directory shows all doors in all sites You can double click any door to edit the options for that particular door Adding a Door Common Door Settings Door System Options Door System Parameters Door Feature and Parameter Descriptions Door Capacity Time Zones IEI Hub Manager Professional v8 Chapter 6 Database 135 Adding a Door The following steps guide you through adding a door for the first time 1 First open the the Doors directory by selecting Database gt Doors from the main menu to display the screen shown below w Doors Name Controler Address Site Device Type e Sort By Name KE row rs IEI Hub Manager Professional v8 Chapter 6 Database 136 2 Click the Add button to display the Door screen shown below Basic Standard Options Controller Type I Override 3 Enter the Name for the Door you are adding Basic Standard Options Front Door zl Controller Type I Overide IEI Hub Manager Professional v8 Chapter 6 Datab apter atabase 437 4 Assign the Door to a Site by choosing a site from the drop down box Door Front Door I
89. The OPTIONS menu allows you to set the DTD to the following three options EXPORT ONLY IMPORT ONLY or IMPORT amp EXPORT If you only wish to export data to the controller choose EXPORT ONLY by pressing the ENTER key with the cursor next to that option When set the DTD displays a confirmation message Press the left arrow to exit the message and return to the menu The symbol indicates which options is currently set Select the IMPORT ONLY option when you only want to import transaction log data from the door controller without exporting any data to it The IMPORT amp EXPORT options performs both operations STATUS Menu The STATUS menu has three options The first displays information about the doors stored on the DTD the second has information regarding the DTD unit and third option allows you to select the DTD operating mode IEI Hub Manager Professional v8 104 Chapter 6 Database DOOR LIST OPTIONS The DOOR LIST OPTIONS menu is used to view the status of the doors currently on the DTD The first option SHOW ALL DOORS displays a complete list of export files on the DTD This list shows which doors are still pending ie Doors you haven t exported to yet and which are complete The second option SHOW PENDING ONLY only displays the doors that are still pending The third option SHOW IMPORT FILES contains a list of all import files currently on the DTD To select a menu option move the cur
90. Unlock Time Zone so the door unlocks on a schedule You can create up to a maximum of 1000 unique Time Zones in Hub Manager Professional Each door controller can store up to eight Time Zones from that list The Hub Manager Professional database ships with seven pre defined common Time Zones If these pre defined Time Zones do not meet your requirements you can either leave them unused delete them or edit them to suit your needs IEI Hub Manager Professional v8 18 Chapter 4 Overview Auto Unlock Time Zones As mentioned above you can designate a Time Zone as an Auto Unlock Time Zone An Auto Unlock Time Zone means the door will unlock and relock on a schedule You can also enable the First In Auto Unlock option which means the door won t automatically unlock until a valid user gains access Of the eight Time Zones that you can assign to most controller types each one can be designated as Auto Unlock Refer to the Auto Unlock section for further details Holidays Holidays are used to determine when a user is allowed access When you set up a Time Zone you must specify whether or not the Time Zone applies to holidays You can specify up to 16 single date holidays per system and 16 block holidays per system block holidays are not supported by all controller types Communications Hub Manager Professional contains a number of communications options which are discussed below Exporting to Doors This is t
91. X means the query did not find a door controller with that door address IEI Hub Manager Professional v8 Chapter 7 Communications 211 7 6 Blue Question Mark A blue question mark indicates the software hasn t attempted to query that door address yet System Dashboard The System Dashboard option on the Communications menu shows the live door status for each Max 3 v1 and Max 3 v2 door you select on this screen Currently these are the only two controllers that support this feature so any other controller types in the system are not shown on this screen The top portion of the screen shows status of the relays inputs and time and date The lower portion shows live updates of events occurring at the door The dashboard polls or retrieves data each door one at a time for status and updates the screen as quickly as possible Keep in mind if you hawe a large number of doors there can be a slight delay before each door is updated In addition to door status you can unlock the door remotely using the Timed Unlock and Passage Unlock toggle features You can also relock the door using the Relock feature To access System Dashboard select Communications gt System Dashboard from the main menu Only Max 3 v1 and Max 3 v2 controller types will appear By default all controllers are selected and status monitoring and event log retrieval begins automatically when the screen opens If you don t want to see status for every do
92. _ Sech Go IEI Hub Manager Professional v8 132 Chapter 6 Database Defining Time Zones Hub Manager Professional comes with seven pre defined Time Zones If these pre defined Time Zones do not meet your requirements you can either leave them unused delete them or edit them to suit your needs You can define up to a maximum of 1000 Time Zones in your system Each door can store up to a maximum of eight Time Zones from that defined list A Time Zone consists of a start time a stop time the Time Zone Type and the days of the week during which the Time Zone is in effect Here is an example Time Zone definition Start Time Stop Time Type Days of the Week 07 00 AM 06 00 PM Single Day Mon Tue Wed Thu Fri NOTE Time Zones are defined using the AM PM time format The example Time Zone above starts at 7 00 AM and ends at 6 00 PM It is in effect Monday through Friday and does not include holidays Single Day Time Zones can not cross midnight 12 00 AM The Start and Stop times occur within a single calendar day For example if you want to give access from 7 00 PM 8 00 AM but your controller only supports Single Day Time Zones then you need to create two Time Zones e TZ1 07 00 PM 11 59 PM e TZ2 12 00 AM 08 00 AM Time zone Name Shift 1 Weekdays Stat 07 00AM Days of Week Sunday Monday Tuesday Wednesday Stop 93 00PM gt Type Single Day X Holiday so Single
93. action Log option You must also verify all the doors in your system are selected Now click the Start button to export to you door controllers This ensures that you database is fully synchronized with your hardware When complete you can import the transaction log on N o IEI Hub Manager Professional v8 222 Chapter 8 Tools Converting a Database from a Custom Folder There is also an option to let you browse to a custom source folder and convert that database into the destination database This is useful if you are installing Hub Manager Professional v8 on a new PC and you want to migrate data from a previous version that is located on a different PC Refer to the Upgrading section for additional details about transferring data between two PC s 1 2 3 4 5 6 Select the Source database version from the Source drop down list Select Hub Manager Professional version 8 in the Destination selection Enable the check box labeled Let me specify the source folder Click the Browse to Database button When browse dialog box appears locate the folder you copied the database to Once you ve located the database select it then click the Convert Now button When complete click the Exit button Converting a data when you are using System Manager If you used System Manager to create multiple systems then you must follow these instructions in order to convert the databases of those Systems 1
94. ager Professional requires that you edit the PIN of Master User This is done to reduce the chances that you unknowingly send the default Master Code of 1234 to the controllers IEI Hub Manager Professional v8 Chapter 6 Database 199 Add Group Options Number of Users to Add Access Level Member of Time Mat Group Triggers 1st In Auto UnlockTime Zones IV Card 5 RF Fob Data Generate Sequential Card Iv Card Format Prox 26 Bit HID v First Sequential Card Number 32910 Site Code 11 if only using Hubs then enter a site code of 00 Code Data Generate Random PIN Iv Random PIN Lenath E 4 8 digits Progress 7 Field Button Description Number of Users to Add Specifies the number of users being added during this process Member of Time Mgt Group Lets you assign Time amp Management status to this user Triggers 1st In Auto Unlock Time Zones When this box is checked the User can trigger a First ln Auto Unlock time zone when they are granted access See the Users section for more details Access Level Specifies the access level for these users Generate Sequential Card Checkbox that specifies that a card credential will be assigned to the users being added Card Format Specifies the format of the cards you are adding IEI Hub Manager Professional v8 Chapter 6 Database 200 First Sequential Card Number Specifies the card number for the first sequent
95. al String for each specific modem If you are setting up a Max 3 prox pad plus site then the drop down only contains a custom option because a specific modem is not required on the PC side for this Device Type Changing the predefined Init String and Dial String is not recommended For Max 3 controllers IEI recommends using a USB modem on the PC side such as the Zoom v 92 external USB modem which is known to work although most modems typically work with the Max 3 controllers If you are connecting to Max 2 controllers however then this drop down list contains the custom option and four additional predefined modems The Max 2 product requires one of these four PC side modems shown below to operate As mentioned above selecting one these four modems automatically loads the modem Init String and Dial String for each specific modem Please note that it s not required to install modem drivers for these modems Below is list of qualified modems that you must use on the PC side when connecting to Max 2 controllers e Boca Modem 14 4K e Boca Modem 33 6K e U S Robotics Modem 33 6K e U S Robotics Modem 56K Init String This box contains the specific communication initialization string for the modem on the PC side Dial String This box contains the specific communication dial string for the modem on the PC side IEI Hub Manager Professional v8 Chapter 6 Database 129 6 4 7 Managing Stand Alone Controllers A
96. allation This section provides a general description of the IEI Hub Manager Professional v8 software It also supplies procedures for installing or using various Hub Manager Professional v8 software components Hub Manager Professional is an access control management program for Microsoft Windows operating systems used in conjunction with IEI s access control equipment If you are upgrading from a previous version of Hub Manager Professional please go to the Upgrading Hub Manager Professional section of this manual Operating Systems Hub Manager Professional is qualified to work on Windows XP Home XP Professional Vista Home Premium Vista Business Server 2003 Standard Server 2003 Enterprise Server 2008 Standard and Server 2008 Enterprise only If you are not running one of these supported operating systems the software installation will be denied NOTE All software must be installed using a Windows Administrator user account The program can be used by a standard Windows logon but requires an Administrator to grant that user account full read write access to the following folders and files e lt Installation Path gt IENHMP8 default is C Program Files IEIHMP8 e C Program Files Common Files Borland Shared e C PDOXUSRS NET Installing the Hub Manager Professional software onto the PC Follow the steps below to install Hub Manager Professional onto your PC 1 Insert the installation CD NOTE On most co
97. alue is entered in seconds from 1 to 65535 seconds The default value for each timer is 5 seconds To calculate the number of seconds in a minute multiply the number of minutes by 60 ie 2 minutes x 60 120 seconds If you want the the output to trigger for a certain number of hours multiply the number of hours by 60 which gives you minutes then multiply that number by 60 to give you seconds ie 8 hours x 60 480 minutes then 480 minutes x 60 28800 seconds In the timer field enter 28800 IH Door Front Door Basic Options Time Zones Output Module Capacity Output Module Output Name Output Output 1 imer secs a Output 2 fOutput 2 Output 3 Output 3 Output 4 Output 4 Output5 Output 5 Output 6 Output 6 Output 7 Output 7 a a a a oa oa oo Output 8 Output 8 Query Door Now Reset Defaults vY Save IEI Hub Manager Professional v8 156 Chapter 6 Database 3 As mentioned above the next step is to assign the outputs to users via an access level Go to Database gt Access Levels then click Add to add an access level Once you select your Max 3 v2 door in the Access Level Detail screen and complete step 1 steps 2 through 5 are visible Step 5 is where you select which outputs auxiliary relays activate when a user belonging to this access level is granted access You can select any combination of the eight available outputs Keep
98. an perform All operators having any type of access to Hub Manager Professional databases are listed To select the Operators option select Database gt Operators The Operators screen displays An operator is a combination of Name and Password that is used to login to Hub Manager Professional IEI Hub Manager Professional v8 74 Chapter 6 Database Adding an Operator 1 Select the Add button on the Operators screen Operator Password Enable Timezones Manages bmezones table Sites Manages Sites table Doors Manages Doors table Access Levels Manages user tights lo access doors Users Manages Users table Holidays Manages Holidays table Operators Manages nights to use this program Export to Al Doors in Al Sites sends dats to al doors in al stes Log Archiving moves records of transaction log to archive Audi Archiving moves content of audit to aichive Database Backup Restore copies entire database to the backup folder Database Conversion converts a database from a previous version Run Com Port Test starts com poet best utiy Table Initialization recteates default database tables Appbcation intiakzation delauks program settings Options sets specific program options and preferences Log prints fikered transaction log Time Management prints time management reports Misc Reports prints several report types 2 Enter the operator Name Password and re enter the pass
99. andheld connected controllers such as the LS2 P and prox pad plus IR the Scheduled Log Import feature will simply attempt to import any new Transaction Log data that may have already been placed onto the PC during a HotSync with a PDA running LS Link This can be helpful if you have a person such as a tour guard that is responsible for regularly visiting the door controllers with the PDA and collecting the Transaction Logs and only HotSync s the PDA with the managers PC and leaves With Scheduled Log Import enabled Hub Manager Professional will IEI Hub Manager Professional v8 Chapter 8 Tools 225 8 8 automatically import those new transaction events into the database without the need for the manager to remember to perform that action before generating a Transaction Log report This helps keep newly generated reports that the manager creates as up to date as possible 1 Select Tools gt Scheduled Log Import from the Hub Manager Professional main menu to access the Scheduled Log Import program The Scheduled Log Import screen displays 2 Enable the Use scheduled log import checkbox to enable this feature 3 Enter the desired parameters and select the OK button Scheduled Log Import MV Use scheduled log import Enter time of the day when the log import start 03 00 AM Enter the delay period between log imports 7 1 is 24 hours between imports I E everyday at the same time 2 is 48 hours etc Enter
100. at NOTE If you are using a Motorola Proximity Card reader or a Wiegand Keypad Front End with a Secured Series Hub controller then you must select the Card Format named Magnetic Stripe In addition if you are using Motorola Cards you will likely need to place a 7 in front of the card number that you enter into the Card Number field Visual ID not required A text field 50 characters max that allows you to enter the visual identifier of the credential you are assigning to this user This is helpful if the credential has printing on it that is not information related to the data encoded on the credential It can be used as a way to identify the owner of a lost credential if it is found This field can also be used to store data for any purpose that you wish that is unrelated to the card data such as entering the employee number or license number of that user This could help you to sort the User directory by the data entered into the Visual ID field Proximity Card Fields Card Number This field stores proximity card number typically this is the number printed on the card but sometimes the hot stamp is just a reference number and is not the card number refer to Visual ID above The length and range of a card number varies based on the particular format selected Site Code if applicable to the selected proximity format This field is only visible if the card format selected requires the operator to define the Site Code of the
101. atabase Cancel Discards all changes to this operator and returns you to the previous screen IEI Hub Manager Professional v8 76 Chapter 6 Database 6 3 Operator Wizard The Operator Wizard presents you with a step by step process to creating an Operator that can log into Hub Manager Professional This wizard was created to allow you to create an operator with the least amount of effort mouse clicks required as well as allowing you to select from a number of canned operator types It will also help you to create multiple operators with consistent access privileges you have selected Initial option The initial option asks you to specify whether you want to add a single operator or multiple operators with the same privileges Step 1 of 1 SINGLE OPERATOR e Simply define the name and login password e When assigning privileges you can either choose from a predefined canned profile with the respective options enabled or you can choose to copy the privileges from an existing operator e Regardless of which option you choose the privileges can always be customized before the operator is created Step 1 of 2 MULTIPLE OPERATORS e Specify the number of operators you want to create e When assigning privileges you can either choose from a predefined canned profile with the respective options enabled or you can choose to copy the privileges from an existing operator e Regardless of which opti
102. ate a single Site is to using Hub Manager Professional to create a single site The real benefit of the wizard comes when creating multiple sites at once because once the settings are specified they are copied to each of the multiple sites created Adding a Single Site First choose the option Add a single site then follow the on screen instructions Step 1 Simply specify the Name Device Group and the Connection Type you are using Step 2 Here is where you specify the Connection Type parameters These settings are different depending on what connection type you selected in step 1 Adding Multiple Sites First choose the option Add multiple sites with common parameters then follow the on screen instructions Step 1 Simply specify the number of sites you want to add the Device Group and the Connection Type you are using Step 2 Here is where you specify the Connection Type parameters These settings are different depending on what connection type you selected in step 1 Step 3 This step asks you how you want to name your sites You have two options to choose from You can either add all the sites at once and name them later or you can set up the sites individually using the wizard If you choose the second option you must enter the name for each site as you are prompted IEI Hub Manager Professional v8 Chapter 6 Database 83 6 4 2 6 4 3 Serial Connection A serial connected site is con
103. ations are not established you are prompted with the message below which indicates you either entered the wrong code or the DTD is not aligned properly Press ENTER to continue If a matching door file is found the following screen appears indicating the name of the matching door it found Press ENTER continue the import export process IEI Hub Manager Professional v8 98 Chapter 6 Database When the transfer begins the following screen appears and the green LED turns on If at any point you lose communications with the door controller the red LED turns on You have 10 seconds to move the DTD back into range When the data transfer is complete the following message appears Press the left arrow to exit to the menu If a matching door file is not found the following message appears When you press ENTER you are brought to the manual search screen which allows to choose a door from the list Please refer to the following section discussing the MANUAL SEARCH menu IEI Hub Manager Professional v8 Chapter 6 Database 99 Exporting using the MANUAL SEARCH Menu The MANUAL SEARCH option is used when you are communicating to a door controller for the first time or if a door is not found When you select this option the search screen is displayed To navigate through the list of doors use the up and down arrows The doors are displayed as shown below The site name is on the fir
104. ature and Parameter Descriptions Lock Timer Amount of time in seconds that the Lock output is activated door unlocked after a valid access occurs Forced Door Timer This parameter specifies the amount in seconds that the Forced Door output is activated when a forced door condition occurs If the value is set to 0 the output activates and remains that way until it is reset using a valid credential Door Ajar Timer Propped Door This parameter specifies the amount of time in seconds that the door contacts can remain open after the door is unlocked for a valid reason before the Door Ajar output is triggered This timer starts once the door contacts are opened IEI Hub Manager Professional v8 Chapter 6 Database 144 Log Events This section contains the list of events aka transactions that the selected controller type supports By default all the events are selected which means when any of the events occur at the controller they are recorded in the transaction log buffer You must deselect the events you do not wish to record Error Lockout Count This parameter specifies how many incorrect keypad PIN or incorrect Card attempts are allowed before the door controller will lock up and deny access to anyone for a specified amount of time specified in Error Lockout Duration Error Lockout Duration The Error Lockout Duration specifies how may seconds a controller stays in Error Lockout before returni
105. ccess Level information is not stored in the controllers If you have lost your database for some reason you will have to rebuild your Access Levels prior to entering the data you retrieved from the controllers using this feature The best way to ensure that you maintain your information is to use the built in backup feature in Hub Manager Professional IEI Hub Manager Professional v8 Chapter 4 Overview Network Query The Network Query feature is used to determine the online status of a connected controller either through serial or USB com port modem or SEG connection In addition the Network Query returns the door type and firmware information if supported by the controller Before this feature will function you must connect to the Site through the Sites directory using the Connect button Once the connected status is indicated you can use this feature You must perform this operation for each Site if you want to query multiple Sites NOTE This feature is not available when using a Handheld connected controller Transaction Log Reports Below is a brief explanation of some of the transaction log report features Transaction Log Report Filter This options allows you to customize the transaction log report to show only those items that meet your filter criteria such as a date range a specific user a specific access level any combination of doors or any combination of events Archiving Transaction Logs
106. ch edit box to search the Sites directory for a certain word such as a Site name To search type in the text you want to search for then click the Go button Go The Go button is used when searching for a word entered into the Search text box Sort By The Sort By drop down box allows you to sort the Site directory by any column at the top of the screen such as the Name Device Group Connection Type To sort the list click on the down arrow next to Sort By then choose an item in the list The list will then automatically re sort itself based on your selection Connection progress Shows the connection progress while attempting to connect to this site In order to successfully connect to a modem site the Master Code in the database must match the Master Code in the controller with the Door Address of 1 Result During the connection process the Result box displays text describing the connection progress When this process is complete this box contains the end result of the connection ie whether it succeeded or failed Add Click the Add button to add a single Site Edit To edit a Site select the Site in the list and click the Edit button You can also double click a Site to edit it Delete Use the Delete button to remove a Site from the database NOTE If you currently have doors assigned to the site you must remove the door from the site you are trying to delete IEI Hub Manager Professional v8 Chapter 6 Databas
107. cription of what the operator did in each screen The report does not give details about exactly what the operator did but it does show what areas the operator made a change in You can t produce a customized report within the Hub Manager Professional software itself but you can send it to a file and open the data in another program such as Microsoft Excel or Crystal Reports Operator Audit Trail Archiving This feature provides the ability to archive the audit trail database table This removes the data from the database and stores it in CSV format in a location of your choice for later viewing Help File The help which you are reading now is available in both electronic PDF and CHM format as well as in hard copy form To access the help file simply press the F1 key or go to the Help menu IEI Hub Manager Professional v8 Chapter 4 Overview 23 4 2 Initial Set Up Organizing for Hub Manager Professional Access Control Getting ready for programming your access control system is a simple matter as the software employs the concept of facility work groups schedules for access control This section describes the concepts involved and provides relevant procedures Facility Work Groups To create and control electronic access for each door in your facility the Hub Manager Professional software uses facility work groups examples include office workers supervisors or work shifts combined with their cor
108. ct the Run button to continue indexing Once you click Run the program performs the indexing procedure and a confirmation prompt displays when the process is complete The results of the indexing process is displayed under the Results column Select the Done button to return to the main menu NOTE If you ever receive an Indexing error within Hub Manager Professional perform the Indexing option to resolve the issue IEI Hub Manager Professional v8 Chapter 8 Tools Database Indexing This function will recreate the database indexes ef Run Repair User to Door Links Progress Table Name Recut AccessLevels AccessLevels_Doors AL_TZ_D AssignedE vents AssignedO utputs Assigned nputT ypes AssignedOutputT ypes AssSysOptions AssSysParams AssignedOutputs Audit CoexGrp_DevType CoexistingGroups CommunicationProtocols ConnectionT ypes DeviceTypes Doors Events Forbidden ddresses FrontendT ypes Holidays Holidays_Doors HolidayT ypes InputT ypes Inputs_Outputs Log MandatoryUsers Measures ModemT ypes OutputT ypes Passwords Repair Users to Door Links Option This option is used to repair reporting issues with users and doors If you see users assigned to doors in your Assignment Reports but they do not appear as part of the same doors in the doors database report the you know you have a database issue In this case check the box next to Repair User to Door Links option and click Ru
109. ction when you edit that user If you want to reactivate the user edit the user then check the This User is Enabled checkbox Next you have re enter all the user data as discussed in the Adding a User section below User Info This User is Enabled USER RETIRED First Name Bob Last Name Smith Access Level v Show the Access Level Selection Tool gt gt M This User can trigger First In Auto Unlock Time Zones Member of Time Management Group IEI Hub Manager Professional v8 178 Chapter 6 Database Delete Selected Users Deleting a user means that the user is completely removed from the database All events associated with his user are no longer displayed in the log filter report In addition the PIN or card data that was assigned to the user is removed from that user and is now available for use by any other new or existing user in the system If you still want a user s events to appear in the transaction log filter report then it is recommended that you choose to Retire Selected Users option instead of deleting the user To delete a single user check the box next to a single user s name then click the Delete Selected Users button To delete multiple users at once select the users you want to delete by using one of the methods described above then click the Delete Selected Users button User Import Wizard The User Import Wizard option lets you add users to the database by importing the user
110. cular database because it increases the chances that when an operator is done exporting changes and closes Hub Manager Professional that the System Dataset will be sent back to the System Repository and made available to other operators on other PC s running System Manager IEI Hub Manager Professional v8 70 Chapter 5 System 5 3 Automatically return control after a system is open NOTE This option requires that the Enable System Manager option is enabled Enabling this option will cause System Manager to give control back to Hub Manager Professional directly after a system is loaded without requiring that you exit System Manager once the operator has selected OK after the system has been successfully opened Once you have an understanding of how System Manager works enabling this option can help speed up the System Open process a little but isn t required Login To obtain access to the Hub Manager Professional program s features you must enter a valid login which consists of two entries Name and Password into the Login dialog box The factory default Name is HUBMAN all upper case letters and the default Password is also HUBMAN all upper case letters IEI recommends that you change the default operator name and password immediately after initial installation 1 Select System gt Login from the main menu The Login dialog box displays Name John Password OK Cancel 2
111. currently open system is always open NOTE Disabling System Manager is recommended only if the following are true e You have only one system e The dataset to reside on the local PC e The only operator that is going access the data is an operator of that particular PC Auto open the most recently used system when the program starts NOTE This option requires that the Enable System Manager option above is enabled Enabling this option will cause System Manager to automatically open the System that was most recently used without the need to intentionally run System Manager The opening of that system will automatically occur when Hub Manager Professional is launched Enabling this option is helpful if you are typically using Hub Manager Professional to edit the same System over and over again Enabling this option is helpful if you have installed Hub Manager Professional on an operators PC and you feel that operator would have no need to know about System Manager If this is your reason for enabling this option then you will also want to enable the Auto Close option below Auto close any currently open system when this program closes NOTE This option requires that the Enable System Manager option is enabled Enabling this option will cause System Manager to automatically close the currently open system when the Hub Manager Professional program is closed This is useful if you have multiple operators that access a parti
112. d Card PIN Combo Access Denied Bad Timezone Access Denied Deadbolt Thrown Access Denied Invalid PIN Access Denied Unit Locked Down Access Denied User Lockout Active Access Denied User is Disabled Access Granted IN Comms Unlocked Import Export Comms Unlocked Log Import Lockout OFF Lockout ON Log Erased Passage OFF Passage ON Program Mode Denied Program Mode Entered Relock Unit Locked Down Virtual PDA to Cont Com Established v Virtual PDA to Cont Export Complete v v v v v v v v v v v v v v v v 7 v v v Print To Select All Doors Monitor Af Print I No filtering at all display the entire log Select All Events C Printer Select No Doors C File Cancel Select No Events 2 Specify the information to appear on the report on the Filtered Log screen Enter the Users to be included in the report specify the From and To date range select the door to be included in the report and check the desired events on the right hand side or use the All buttons Only the events that match all the criteria will be displayed in the report 3 Specify the desired output device for the report on the bottom left of the screen Monitor screen Printer or File if you select File you must enter a name for the file in the Filename field Monitor is the default choice Select the Print button to print the report IEI Hub Manager Professional v8 23
113. d but do not remember your current password contact IEI technical support 3 Finally press Save After you successfully change your password a confirmation box appears indicating success Hub Manager Professi x Password successfully changed 5 6 Exit The Exit option exits you from the Hub Manager Professional software Once selected the Hub Manager Professional main window closes and you must restart the program to access its features Select System gt Exit from the main menu Upon exiting the software may prompt you that changes to some number of doors has occurred but you have not exported the changes to those door controllers yet In addition a prompt may display stating that Scheduled Log Import is enabled The Scheduled Log Import feature does not function if you exit the software For it to work properly you must log out of Hub Manager Professional but do not exit the software IEI Hub Manager Professional v8 Chapter 6 Database 73 Chapter 6 Database 6 1 6 2 Database Menu You can access the following sections via the Database menu system Operators Sites Time Zones Doors Access Levels Users Holidays Operators Operators Option The Operators option lets you add operators with the ability to create view or manipulate data in the Hub Manager Professional databases Detailed screens allow you to specify which activities a particular operator c
114. d disable the option if you only wanted to retrieve event log updates An additional benefit is that the log events are retrieved much faster since it s only getting log data Event Log Enabled You can disable this option uncheck the box so System Dashboard does not retrieve log event data You would disable the option if you only wanted to retrieve input output door status An additional benefit is that the status is retrieved much faster since it s not getting log data The log events are still in the controller they are just not displayed here You can retrieve them later by either enabling this option or importing them using the import export feature Clear Display Selecting this option simply clears all the log events from the Event Log grid It does not affect the events that are stored in the database Log Display Settings Field Button Descriptions The Log Display Settings tab allows you to customize what happens when specific Log Events occur on one of the selected doors You can customize the font color background color and alert sound The most common events are pre configured with color and sound By default IEI Hub Manager Professional v8 Chapter 7 Communications 214 Yellow events are minor warnings Black events are actions that should be responded to Green events are actions that unlocked the door Red events are actions that locked the door System Dashboard Start Stop Select All S
115. d this channel is tailored for each specific model Here is a list of known compatible PDA s and the IR Channel infrared setting that you must select in LS Link Make Model IR Channel Setting infrared Aceeca Meazura 2 Handspring Visor 2 Kyocera 7135 Smart Phone 2 Palm llic 1 Palm lilx 1 Palm like 1 Palm m105 2 Palm m125 2 Palm m130 2 Palm m500 2 Palm m505 2 Palm m515 2 Palm v 1 Palm Vx 1 Palm VIIx 1 Palm Tungsten E 3 Palm Tungsten E2 5 Palm Tungsten T 3 Palm TX 5 Palm Tungsten T2 3 Palm Tungsten W 2 Palm Tungsten C 4 Palm Zire 2 Palm Zire 21 3 Palm Zire 71 3 Palm Zire 72 5 Palm Zire 31 5 Sony Clie SJ20 2 Models with known problems e Palm Tungsten T3 e Palm Zire 22 IEI Hub Manager Professional v8 Chapter 4 Overview 41 An updated list of known compatible PDA s is also available at www ieib com or in the ReadMe file located at Start gt Programs gt Hub Manager Professional v8 gt ReadMe If your PDA is not in the known compatible PDA list then there is still a chance that it may work but there is no guarantee You may also use the following PDA descriptions to help you choose the best IR Channel infrared setting e IR Channel 1 infrared Older PDA s such as the Palm Illxe require this setting e IR Channel 2 infrared This setting is used for PDA s running Palm OS 4 x or
116. day of the first import 67 8 2004 xl NOTE Scheduled log imports can only occur automatically if you log out of the application using System Logout va See also Logout Scheduled Log Import Errors Scheduled Log Import Reminder Scheduled Log Import Reminder See also Scheduled Log Import If you are logged into Hub Manager Professional when the Scheduled Log Import is set to run automatically a message box will appear asking you if you want to run the import now Download Confirm TAR Scheduled log import should start right now X Postpone IEI Hub Manager Professional v8 Chapter 8 Tools 226 If you had intended for the scheduled log import to run automatically without any user intervention you must log out of Hub Manager Professional using System gt Logout Forcing you to logout is done as a safety precaution so that the software can be left running and set to import logs automatically but not be left in a vulnerable logged in state where someone may be able to see sensitive information such as access codes 8 9 Table Initialization WARNING THIS PROCEDURE RESULTS IN UNRECOVERABLE DATA LOSS The Table Initialization option erases all the existing data from the Hub Manager Professional program s databases You can select from several types of initialization Database all operator entered data including all users and door settings Transaction Log just the transaction lo
117. dded to Step 2 of 4 Sites e This step is where you select which Sites you want to add the Doors to The Site list will only contains Sites that support the selected Door type Step 3 of 4 Door Options e This step is where you select which door options and log event masks to enable or disable Any selections you make here will be applied to all the doors currently being added with the wizard e Any of the options of a door can be customized after the doors have been created Step 4 of 4 Time Zone Selection e This is where you specify what Time Zones will be assigned to these doors you are adding e Time Zones can be assigned by placing a checkmark in the column labeled Selected e Auto unlock Time Zones can be specified by placing a checkmark in the column labeled Auto Unlock e Any of the Time Zone assignments of a door can be customized after the doors have been created Final Option For Multiple Doors e If you chose to add multiple doors the last option will ask how you want to name and number these doors e You can choose to let the wizard add all the doors now and give them names like Door 1 Door 2 etc e You can also have the Wizard prompt you for the names and possibly the controller addresses one after the other Access Levels The Access Level feature provides you with a powerful tool to quickly and efficiently maintain users in your system This is especially important if you have a la
118. der It then uses this data to determine whether or not a user is allowed access through the door Use the following steps to enroll a card into the database using the Enrollment Station 1 Select Enrollment Station as the Card Format 2 Specify the Com Port the Enrollment Station is connected to if not already defined 3 Select the lt lt lt Get Card Data From Enrollment Station gt gt gt button 4 Present the card to the proximity antenna of the Enrollment Station After presenting the card the Enrollment Station reads the raw data imports it and displays it in the Raw Data field In addition the message Enrollment Successful is displayed You can now save the user a IEI Hub Manager Professional v8 190 Chapter 6 Database Card Data J Card RF Fob data will be assigned Card Format Enrollment Station v VisuallD Raw Data a0 81F11 Com Port h gt lt lt lt Get Card Data From Enrollment Station gt gt gt Enrollment Successful NOTE The Enrollment Station format can also be used to enter the raw data from a proximity card with an unknown format even if you don t have an Enrollment Station To do this you must get the raw data off the card by enrolling the card into your controller through the card reader then importing the door settings refer to the Import Door Settings section When the data is imported copy down the raw card data stored in the user location you prog
119. dividual door which is defined in the door settings screen It operates the same as a standard user This feature is temporarily disabled while System Dashboard is paused If System Dashboard is paused clicking Timed Unlock will IEI Hub Manager Professional v8 Chapter 7 Communications 213 automatically start updating data again NOTE If the First In Auto Unlock option is enabled in a door controller when you use the Timed Unlock feature the door will go into Auto Unlock mode which unlocks the door for the duration of the Auto Unlock Time Zone Passage Unlock Use this option to permanently change the state of the lock relay for all the selected doors It operates the same as a passage aka toggle user If the door is locked it will unlock and remain unlocked and if it s already unlocked due to passage mode it will relock the door To relock a door in passage mode you can also use the Relock function This feature is temporarily disabled while System Dashboard is paused Relock Selecting this option locks the selected doors regardless of why those doors are unlocked This is useful if you need to lock down your entire system for an emergency This option has no effect on doors that are already locked This feature is temporarily disabled while System Dashboard is paused Input Output Status Enabled You can disable this option uncheck the box so System Dashboard does not retrieve door status updates You woul
120. e All new transaction log data is appended to the existing transaction log data currently stored in the database You can use this information to print reports to see activity from your door controllers Scheduled Import of Transaction Logs Hub Manager Professional contains a feature called Scheduled Log Import which allows the system to automatically import the transaction log from your controllers on a schedule that you define First you choose a time you want the import to occur then select how often to import You can specify how many days between each import with a minimum of once a day When the schedule time is reached the import process will occur automatically All new transaction log data is appended to the existing data This feature is not available with controllers that are managed using a handheld device NOTE You must log out but not exit for Scheduled Log Import to work properly If an operator is logged in to Hub Manager Professional the log retrieve will not start automatically Importing of Door Settings This features allows you to import all the door settings including user information contained in a door controller You can use this information to verify the controller has the correct information or to print the imported data so you can enter it into the software in case you have lost your database This feature is not available with controllers that are managed via handheld device Please keep in mind that A
121. e Garage Garage Side Entrance Side Entrance Side Entrance Side Entrance Side Entrance Garage Garage Garage Side Entrance Side Entrance Garage Garage Garage Garage Side Entrance Garage Garage Garage Side Entrance Side Entrance Side Entrance Side Entrance Side Entrance Garage Garage Garage User Lockout ON Virtual PDA to Cont User Access Granted IN User Access Granted IN Virtual PDA to Cont Virtual PDA to Cont Export Complete 1 System Event Log Retrieved User Access Granted IN Com Established User Access Granted IN User Access Denied Invalid PIN Virtual PDA to Cont Virtual PDA to Cont Export Complete ystem Event Log Retrieved ser Access Granted IN Com Established ser Access Denied Invalid PIN ser Access Denied Invalid PIN ser Access Denied Invalid PIN ser Access Granted IN ser Access Denied Invalid PIN ser Access Denied Invalid PIN ser Access Granted IN Virtual PDA to Cont Virtual PDA to Cont Export Complete System Event Log Retrieved User Access Granted IN Com Established User Access Granted IN User Access Denied Invalid PIN User Access Denied Invalid PIN Virtual PDA to Cont Virtual PDA to Cont Export Complete System Event Log Retrieved User Access Granted IN Com Established Com Established System Event Log Retrieved 1 1924222307 1 1 1924222307 1924222307 192422
122. e 35 MUNMinstall ee ra Eo E Ee a a Aa cobs Ea a S ea aaa fede aaan 47 Chapter 5 System Toysten Minu ainia aeaoe REEE A EIAS ERROAN N AnA REALE aE 50 2 System Manager vei seciccsdeccecticeesodecdectentievecnadecveteccdeevsnstedeedesedeevtiecadvetveedss 50 SLOQIN 9 9 eae e akaa eao e hoes a aE a e aaas dase aaas 70 ALog ut gt igssecnalretecveceveeteaeineectecdeswnedd eeutvecveewtcasbedeteetennnentonestnecnes 71 5 Change Login PassWw rd ipii aeara ia iaaa ari 71 G Exita s aE ee ea as ane ea ea a a aaea ae a e a a aE aae nE 72 Chapter 6 Database 1tD t b ase MONU a e e aa a aaa Aaa e da Ea a EEEE Eaa 73 2ZOperat rs vicdadsecieesdecvecdasnccosesdendees aa ia aAa a anaE nanan aa Eai aa aaaea ia 73 SOperator WAZA a a a raean ane eiia done aaa aS aa aaa daa cade a aaia 76 ASICS wabbbeeeecad ett deeceeeetcaeenttevesteseneasentude ade eeendesneneveeseereciantaeiesdees 77 Site Wizard sissies tees eek Aetel skies ed tetris edie teks had AE a T 82 S rial Connection 3 scicsees eed deecies esai raaa Meech iaa Erka Aaaa eters 83 PDA Connecti OM EEE TEAT venn an cacned cover codastecuasseverenesecnaericeste 83 Data Transfer Device DTD Connection ccececeeeeeeeeeeeeeeeeeeeeeeeeeeeenees 85 SEG LAN WAN Connection iicii ccccet ets diecsenterenetiecececteedecectveeseeneeeeneseis 106 Dynamic IP Address 2002 cccccseccssccestvecconcsevtseeceversasteccuseeeteecosszees s 113 Dynamic IP Address non expiring lease cccceeeee
123. e 81 Connect Disconnect Use this button to connect to a specific Site First highlight the site then click the Connect button The button name changes to Disconnect after a successful connection You must be connected to each individual Site before performing a Network Query of a Site It is not required however when using the Import Export Doors feature since the software automatically connects to each site during this process Done To close the Sites directory click the Done button Site Add Edit Field Button Description Name Enter the Name of your site here 30 character max Device Group Select the Device Group containing the controller type you are are using from the drop down list Connection Type Select the communication method you plan to use for this site from the drop down list Save Click the Save button to save your changes to the Site you are adding or editing Cancel If you want to discards all edits you made click the Cancel button After clicking the button you are returned to the Sites directory Assigned Doors Tab The Assigned Doors tab contains a list of all the doors that are currently assigned to this site IEI Hub Manager Professional v8 Chapter 6 Database 82 6 4 1 Site Wizard The Sites Wizard presents you with a step by step process to creating Sites This wizard was created to allow you to create Sites with the least amount of effort The option to cre
124. e Backup folder in the Hub Manager Professional folder structure but you can store it any place you like Select the Backup button to begin the backup procedure A new folder is created in the selected backup location and that is where the database backup is placed The name of this new folder has the current date time stamp in the following format Year Month Day Hour Minute Second sometimes noted as YYYY MM DD HH NN SS This method allows you to easily identify when a specific backup was created and also enforces not overwriting an existing backup IEI Hub Manager Professional v8 Chapter 8 Tools 219 lH Database Backup Restore Backup copies database from working directory to BACKUP directory Restore copies database from BACKUP directory to working directory Select target directory c os gt ec amp Program Files IEI gt HMP8 Progress Restore Cancel Restore Database The Database Restore option lets you restore from a specific backup of a Hub Manager Professional database WARNING The Restore procedure will erase any data currently in the Hub Manager Professional database Select Tools gt Database Backup Restore from the Hub Manager Professional main menu to access the Database Backup Restore option The Database Backup Restore screen displays 2 Browse to the folder that contains the backup of the database you want to restore from If yo
125. e User edit screen contains a feature that allows you to specify which users can trigger a First In Auto Unlock time zone When this box is checked that specific user can trigger a First In Auto Unlock time zone when they are granted access You must check this box for each user that you want to trigger First In Auto Unlock If you do not check this box then the user will not trigger First In Auto Unlock and is simply granted access NOTE This box is checked by default for all Users and must be unchecked if this User is not to trigger First In Auto Unlock Time Zones Please note you must also have at least one Auto Unlock time zone assigned to the door and the 1st In Auto Unlock option must be enabled To assign a time zone to a door and designate it as Auto Unlock go to Database gt Doors and either Edit or Adda door Then go to the Time Zones tab in the Door edit screen The 1st In Auto Unlock option is located on the Options tab in the Door edit screen In addition a user can only trigger a First In Auto Unlock when they are assigned to an Access Level containing that particular time zone For further details regarding Users Doors and Access levels refer to the Users Doors and Access Levels sections NOTE This option only applies only to users sent to Max 3 v2 controllers This option has no affect on users sent to any other controller type regardless of the check box setting In addition this option has no affect on Master Supervisor
126. e controller s keypad You must also remember to disable the Daylight Saving Time option in the door options screen so the time doesn t automatically change on the wrong date Update Time Date in DTD This option synchronizes the real time clock in the DTD with the current clock of the PC Erase unused Users during an Export All This option is enabled only after the Export All the data Full Export option is enabled Enabling this option results in a longer export time between the PC and DTD no more than 49 seconds per door and between the DTD and the controller no more than 127 seconds per door but also results in a highly secure system Enabling this option guarantees that any hidden codes or cards in the controller that the PC s database does not know about are deleted These hidden codes or cards may have been manually programmed at the controller itself or via another DTD or could be previous data that was in the controller prior to installing it Disabling this option means that it is possible for a hidden code or card to exist in the controller without you realizing it You should enable this option the first time you export to a door controller or any time you receive a message warning you about a potential security risk due to the Program Mode Entered flag in the controller Any door you add to the system will display a security risk warning message until you perform a full export to the controller with this option enabled Remo
127. e remote site you are dialing Special characters such as commas are allow in this field Entering a comma inserts a 2 second pause in the dialing sequence To access and outside line dial If your phone system requires you to dial an additional digit prior to dialing the phone number such as 9 to access an outside line enter it into this field Number of Retries If the modem fails to connect to your remote site for any reason the software automatically attempts to connect to the site again The Number of Retries field contains the number of additional attempts the software makes if the connection fails the first time By default this value is set to 3 which means if the connection fails the first time the software will attempt to connect an additional three times If you do not want the software to automatically attempt a retry set this value to 0 The maximum IEI Hub Manager Professional v8 128 Chapter 6 Database number of retries is 99 Show Advanced Modem Settings This option is only visible if you are setting up a Max 3 prox pad plus site When you enable this checkbox several additional options are displayed These options allow you to change the modem setup strings on the PC side Changes to these strings are typically not required These options are discussed in detail below Predefined Modem This option allows you to select a predefined modem which automatically loads the modem Init String and Di
128. e that particular System Repository folder IEI Hub Manager Professional v8 Chapter 11 Obtaining Technical Support 265 Chapter 11 Obtaining Technical Support 11 1 Obtaining Technical Support Should you experience any difficulty installing or operating the Hub Manager Professional software please contact your installer or contact IEI at 800 343 9502 The installer information can be found in the bottom right corner of the Hub Manager Professional main screen or go to Help gt About IEI Hub Manager Professional v8 266 Chapter 12 Copyright Information Chapter 12 Copyright Information 12 1 Copyright Information Copyright 2008 by International Electronics Inc All Rights Reserved Hub Manager Professional is a trademark of International Electronics Inc Microsoft Microsoft Excel Windows 2000 Windows XP and Windows Vista Windows Server 2003 Standard Windows Server 2003 Enterprise Windows Server 2008 Standard and Windows Server 2008 Enterprise are registered trademarks of Microsoft Corporation OMAP is a trademark of Texas Instruments Other company or products brand names may be trademarks or registered trademarks of their respective companies and are mentioned for reference purposes only IEI Hub Manager Professional v8 Index 267 Index De 24 Hours 131 Sve About 261 Access Condition 162 Access Level Selection Tool 183 Access Leve
129. e the Security Key at this time then the Site setup is complete and you can just select the Save button 7 If you don t want to set the security key at this time then setup is complete select Save to save and close the setup screen 8 If you do want to change the security key click the button labeled Generate Random Security Key 9 A message will then tell you to select the button labeled Set the Above Security Key into the SEG Click the OK button Hub Manager Pro Now select the button labeled Set the above Security Key into the SEG to send that Security Key to the SEG IEI Hub Manager Professional v8 Chapter 6 Database 117 6 4 5 2 6 4 5 3 10 Now click the Set the Above Security Key button to send the new Security Key to the selected SEG 11 Setup is now complete Now that the MAC address is known by Hub Manager Professional if the DHCP server were to assign a new IP Address to this particular SEG then the next time you attempt to communicate with any of the controllers connected to this SEG Hub Manager Professional will retrieve the new IP Address from the SEG and automatically save the new IP address into the Site Settings This saves you the time needed to reconfigure the IP Address in the Site settings screen Dynamic IP Address non expiring lease No setup of the SEG via the serial port is required Just supply the SEG s MAC address the 12 digit number located on the
130. eate Doors and assign the Time Zones needed in each door controller and modify any of the default controller configurations as needed Analyze your system by identifying the common groups of users that have identical access privileges Access Levels Identify the different possible groups such as managers having 24 hour access to all doors in all sites a cleaning crew that only has access on the front doors at certain times of the day and week 1st 2nd and 3rd shift workers that only have access during their respective shift periods normal Monday through Friday 9 5 AM employees etc Go to Access Levels and create the Access Group privileges for that Access Level based on your analysis 10 Go to Users and create the names and define the users access credential fields 11 Choose Communications gt Import Export Doors to export data to each door controller in the system 12 If you are using a DTD to manage your controllers you must connect the DTD to the PC prior to running the Import Export operation If you are using a PDA to manage your controllers you must cradle your PDA and run HotSync after performing the Import Export operation You must then visit each door controller with the Handheld device Refer to the PDA Software or Data Transfer Device DTD Connection sections for the details on sending receiving data You must also return to the PC with the Handheld device and perform an import with Hub Manager
131. eby a yellow LED light is flashed or a sonalert device is beeped depending on installed equipment with each keypress on a keypad Log Short for Transaction Log The log is a list of recorded events for a particular door Master Code This code is used to enter programming mode on a controller It is located in User 1 The name of User 1 is defaulted to Master User Operator Person responsible for managing the access control system using Hub Manager Professional and System Manager software PIN Acronym for Personal Identification Number See Code Number System Dataset aka Dataset or System A System Dataset is a compressed zip file that stores all the data that is related to that particular System currently including but not limited to the complete contents of the following folders Archive Backup Database Gateway DTD Maps PDAFiles Print and ReportDB System Manager System Manager is a program that is responsible for accessing the System Repository and loading System datasets onto the local PC System Manager also sends that same dataset back to the System Repository System Repository aka Repository or Repository folder A System Repository is a folder that can store any number of System Datasets Any number of System Repository folders can be created based upon your security needs All systems stored in that repository can be accessed by any installation of System Manager that has network privileges to se
132. ec sec sec Forced Door 0 990 0 990 0 990 0 990 0 990 0 990 0 990 0 990 0 990 Timer sec sec sec sec sec sec sec sec sec Door Ajar Timer 1 990 1 990 1 990 1 990 1 990 1 990 1 990 1 990 1 990 Propped Door sec sec sec sec sec sec sec sec sec Log Event Mask _ n a X X X X X X X X Error Lockout n a n a n a n a 1 50 1 50 1 50 1 50 1 50 Count tries tries tries tries tries Error Lockout n a n a n a n a 1 255 1 255 1 255 1 255 1 255 Duration sec sec sec sec sec Audio Alerts n a n a n a n a X n a n a n a n a Keypress X X X X X X X X X Feedback Audible Keypress X X X X X X X X X Feedback Visual First In Auto n a n a X X X X X X X Unlock Time Zones Auto Unlock 1 8 8 8 8 8 8 8 8 Time Zones Auto Entry Count n a n a n a X X X X X IEI Hub Manager Professional v8 Chapter 6 Database 143 Feature HC500 Hub Max 2 Max 2 LS2 P prox Max 3 Max 3 prox pad Hub vl 2 pad vl 2 plus IR Max plus Daylight Savings n a n a n a X X X X X X Time Auto Adjust 2007 Standard Daylight Savings n a n a n a X X X X X X Time Date Format Lock Prior to n a n a n a n a X n a n a n a n a Sleep Card AND Code n a n a n a n a X X X X X Programming Aux Relays n a n a n a n a n a n a n a X n a Temporary Users n a n a n a n a n a n a n a X n a First In Auto n a n a n a n a n a n a n a X n a Unlock by User Door Fe
133. ection below for a list of user types supported by each controller type Set the Access Condition The Access Condition drop down box contains two options Code OR Card and Code AND Card If you select the Code OR Card option users assign to the Access Level only require a single credential at the door When you create the user you can add both a code PIN and a card but only one is required If you select the Code AND Card option users assign to the Access Level require both credentials at the door In this case you must add both a code PIN and a card to the user NOTE The Code AND Card option is not available for controllers that do not support the entry of multiple credentials Select the times that users should be granted access to the selected door The Time Zone section is where you specify the times when a user is allowed access to the selected door You can select up to a maximum of 7 Time Zones per door Keep in mind that you can choose different Time Zones for each door in the Access Level Select the relays on the output module that will energize when a valid user credential is entered This section is only available if the door you are editing is a Max 3 v2 controller with an Output Module In this area the eight outputs available on the Output Module are displayed Select the output that you want each user in this Access Level to trigger when they enter their credentials Refer to the prox pad plus Max 3 vi and Max 3 v2
134. eeeeeeeeeeeeeeeeeees 117 Static IP Addre SS aeae aaa a stant acid teen ste a Ea ASEN 117 Modem Connection saoiri gee ceva ne aiaee advecacecgueiden dgeecdesieuceaete 127 Managing Stand Alone Controllers ccccsseceeeeeeeeeeeeeeeeeeeeeeeeeeeaeeeeeees 129 IEI Hub Manager Professional v8 Contents lI oao aA E E E E E T T E E 131 GDOOMS gt Saetbestatectecdeccetgedy ana Saa cevtosecdvadesddevecoudadesaeavicereoe sdeciateddtecee 134 HC500 Hub Max Max 2 v1 and Max 2 V2 cccceeceeeeeeeeeeeeeeeeeeeeeees 149 Prox pad PIUSUIR esiscccceectecccievsss ceevedscceevenscavecedeceeeeeeeseeeneenesteeevecaeeeerzess 150 prox pad plus Max 3 v1 and Max 3 V2 cccceecceeeeeeeeeeeee eee eeeeeeeeeeeeeeeee 152 LESAN E EE E trae sentaats dodvcetarscclenseenevemaerentvnes AOT 160 Door Wizard wiciscciicsesiteeceecetecees ceeseasectecesecaveceecceeeeeedieeineeieseetesecaeeesteese 161 T Access Le Vel s iv 2i2cc isthe te stherechben eect i Reeve antec hia aoe 162 B Access LevelWiZard icieeiecsiece eile er aaa tardies anaa aa aeaa NEA Saanaa 169 a E E E A E T ET 172 User Import Wizard i ciicciccccceciescevsiieccteceascdeceinc cc innean nivaa 195 Add User Group sasia an aa a a aa E a AASE Aaa 198 e E a e E E E E A TTA 200 Chapter 7 Communications 1 Communications Menu c cceeceeeeeee eee cence ee ee ence eeeeeeeeeeeeeeaaeeeeeeeeaeeee 204 2 Security Chip rosacea a REE eceleie cetdasvietecaeaecntiusddereudeascetie
135. el 2 Configuration Baud Rate I F Mode 4C Flow 00 6 Security Disable SMNP N Y for greater security SNMP Community Name public Y as required Disable Telnet Setup N Y for greater security Disable TFTP Firmware Update N Y for greater security Disable Port 77FEh Y for greater security Disable Web Server Y for greater security Disable Web Setup Y for greater security Enable Encryption Change Key Y set to all 0 s to reset Disable ECHO Ports Y as required Enable Enhanced Password Y for greater security e 0 Server Configuration IEI Hub Manager Professional v8 Chapter 6 Database 125 IP Address Allows you to set the IP address of the SEG directly You can set it to 0 0 0 0 to instruct the SEG to be served a dynamic IP address from a DHCP server or you can set it to a static address of XX X X that the Network Administrator has assigned to this specific network device The IP address should only be set to 0 0 0 0 if the DHCP server is assigning the same IP address to this specific SEG device every time There are several ways to enforce that the same IP address is assigned to a specific network device and it is based upon the capabilities of the DHCP server on your network Set Gateway IP Address This can be changed by the Network administrator
136. elect the users you want to disable by using one of the methods described above then click the Disable Selected Users button You can also disable a single user by editing the user and uncheck the This User is Enabled checkbox a shown in the image below If you want to reactivate the user edit the user then check the This User is Enabled checkbox User Info This User is Enabled USER DISABLED First Name Bob Last Name Smith Access Level Full Access v Show the Access Level Selection Tool gt gt V This User can trigger First In Auto Unlock Time Zones Member of Time Management Group IEI Hub Manager Professional v8 176 Chapter 6 Database There is an alternate way to disable a user by creating an Access Level called NO ACCESS that has access to no doors in the system You can then simply assign the user you want to disable to this NO ACCESS Access Level which will deny the user access because there are no doors selected in the access level When you want to enable the user you can simply change the Access Level for that user to the original Access Level the user was assigned to and then export again If you find that you also want to see events that record this particular user trying to gain access when they should have been on vacation you can simply create an access level that mirrors that access level this user was originally assigned to but you don t assign any Time Zones to the doo
137. electNone Dashboard Log Display Settings Building A Event Text Sound File Path Cored ik ce dy System Unknown Event a9 OREO oor gt Building B A Z ee ess es Change background color Closet Dock cess Denit bolt Thr j Change Alert Sound pen ed ea Save Event Settings I Enable Sounds System Door Ajar System Forced Door C Program Files IEISHubM anager User Log Erased C Program Files IEI HubM anagerF System Event Log Retrieved User Comms Unlocked Log Import User Comms Unlocked Import Export Timed Unlock at Passage Unlock TERR er ittual PDA to Cont Com Established smi Change Font Color This button allows you to change the font color of the Event Text First select the event you want to change then click the Change font color button The standard color picker appears Choose the color you want then click OK Change Background Color IEI Hub Manager Professional v8 Chapter 7 Communications 215 This button allows you to change the background color of the Event Text First select the event you want to change then click the Change background color button The standard color picker appears Choose the color you want then click OK Change Alert Sound This option allows you to specify the sound file that is played when each specific event is displayed in the Event Log Only WAV sound files are supported To have no sound play simply
138. elected Date Range The example below shows the activity for a single user Master NO DATA NO DATA Supervisor NO DATA NO DATA Printing a Time Management Report The steps below describe how to print a Time Management report 1 Select Reports gt Time Management from the main menu to display the Time Management screen 2 Specify the users you want to include in your report from the User Selection area You can choose only one option from the following choices Single User Access Level Time Management Group or All Users IEI Hub Manager Professional v8 Chapter 9 Reports p p 243 In Door Selection choose the doors you want to include in your report Choose the desired Date Range for which you want to show activity Choose the Report Type you want to generate As mentioned above you can choose from Detailed Daily Report Summarized Daily Report or a Summary Report 6 Before you print your report you must select the output device you want to print to You have three choices under Print To Monitor to display on your computer screen Printer or File lf you select File you must enter a file name in the File name field Monitor is selected by default 7 Finally to print the report click the Print button in the lower right portion of the screen ok Ww Time Management This will display the gross time and clear time for a user per day NOTE To perform time calculations IN and OUT events
139. em will deny this user access Temporary Expiration Info MV This User will expire Copy Temp settings from another user Expiration Type Start and Stop Date v Start Date 10 1 2008 7 Stop Date 10 10 2008 7 Below are few examples how to reduce the number of access intervals used in a controller Example 1 lf you are issuing memberships where your customers typically renew their membership each month then try to specify a start date that begins on the first day of each month and a stop date that ends on the last day of each month In this case you only use 12 of the 500 unique access intervals within a given 12 month period as shown in the following chart IEI Hub Manager Professional v8 Chapter 6 Database 193 Month Start Date Stop Date January 1 1 1 31 February 2 1 2 28 March 3 1 3 31 April 4 1 4 30 May 5 1 5 31 June 6 1 6 30 July 7 1 7 31 August 8 1 8 31 September 9 1 9 30 October 10 1 10 31 November 11 1 11 30 December 12 1 12 31 Example 2 f you issue memberships quarterly 3 months at a time then follow the same principal where the start date is the first day of the month in each quarter and the stop date is the last day of the month in each quarter in this case you only use 4 of the unique access intervals as shown in the following chart Quarter Start Date Stop Date Quarter 1 1 1 3 31 Quarter 2 4 1 6 30 Quarter
140. ength Edit Box contains the number of digits used when creating a random PIN when you click the Generate Random PIN button You must enter a number between 4 and 6 digits Temporary Expiring Users NOTE This option only applies to users sent to the Max 3 v2 controller type All other controller types do not support temporary expiring users In addition the master or supervisor users can t be programmed as temporary users The Max 3 v2 supports one type of temporary expiring users It s called Start and Stop Date Start and Stop Date The user has access between a fixed start and stop date This type allows you to specify a date range when a user will be granted access This type of user will not be granted access prior to the specified start date or beyond the specified stop date If the user attempts to gain access in either case the door will deny access and generate an access denied log event The user can only gain access between the start and stop date It is possible for the start and stop date to be the same date You would do this when you only want the user to have access for a single day This temporary user type has a limit of 500 unique temporary access intervals An access interval is the term used to describe a single temporary time interval when a temporary user is allowed access This means you can t have more than 500 users set to more than 500 different temporary access intervals You can however assign multiple users to
141. ents If the controllers in the system do not have both events this report can not calculate the amount of time a user was in the building See Time Management for more details Database Tools Hub Manager Professional contains the following database tools which can assist you in managing your data Database Table Initialization WARNING Performing this operation will result in data loss Please perform a backup before performing this operation The Table Initialization feature is used to place the database back to an out of box initialized state You have three database options to choose from Database Transaction Log and Audit Trail Tne Database option initializes all your access control data including users doors access levels etc The Transaction Log option initializes your transaction event log data The Audit Trail option initializes the audit trail database table When you perform this operation all data relating the option you choose is removed This data cannot be retrieved again It is recommended that you perform a database backup as discussed below prior to initializing any database Database Backup Use this feature to create a backup of your existing databases to avoid losing your data You can then copy these backup files to removable media or other location off the local PC If the computer s hard drive crashes you could then reinstall Hub Manager Professional and then copy the backup files back to your local
142. eport Misc Reports User Selection Single User C Access Level r All Users Date Range Print To From 11 1 2003 First Record Monitor Printer To 11 17 2003 Last Record Fis Report Type f Print First and last event per day When was a user in Who was in on a certain day IEI Hub Manager Professional v8 Chapter 9 Reports p p 245 9 6 Assignment Reports The Assignment Reports screen allows you to select from 4 different report types Each report type allows you to select the individual items that you want to include in the report Report types include e Show the Access Levels that contain the selected doors e Show the Users assigned to each door e Show the Doors each User can access e Show the Users assigned to each Access Level To use this reporting tool perform the following 1 Select Reports gt Assignment Reports from the Hub Manager Professional main menu to show the Assignment Report selection screen 2 In the section of the screen labeled Report Types select which report type you want to generate Select the items you want to include in the report Options that are specific to that report type are discussed in the following sections that describe the individual report types 4 Specify the Print To output device for this report Monitor screen Printer or File Select the Print button to print the report to the selected ou
143. er v1 0 Currently open system NONE Standard Options List of Known Systems Open Selected System E Systems Close Currently Open System McDon 8 C ASystems CASystems CA Shared Repos2 Weontrol _shared Repos_V Create New System Corporate HO Define Existing System Repository Rename Selected System Delete Selected System Clear List of Known Systems IEI Hub Manager Professional v8 52 Chapter 5 System Applications One operator manages one system System Manager allows a single operator to manage a single System database This is nothing new and was always the case in prior versions of Hub Manager Professional But when using System Manager you have the added advantage that the system dataset can be stored remotely on a server in a folder that is included in automatic backups That folder is the System Repository folder NOTE The act of backing up in this scenario is not performed by System Manager or Hub Manager Professional but would be performed by the backup program running on your server Application Example A single person within a company is responsible for managing the access control system in that company Hub Manager Professional and System Manager are installed on that persons PC The System may be stored on that PC or somewhere else on the network system Repository Folder A One Operator Manages One System IEI Hub Manager Pr
144. es and the relay de energizes IEI Hub Manager Professional v8 Chapter 6 Database 157 First In Auto Unlock User Selection The Max 3 v2 controller type contains a feature that requires you to specify which users can trigger a First In Auto Unlock time zone The User edit screen contains a check box called This User can trigger First In Auto Unlock Time Zones When this box is checked that specific user can trigger a First In Auto Unlock time zone when they are granted access By default this check box is checked so all users will trigger First In Auto Unlock If you do not want a particular user to trigger First In Auto Unlock you must uncheck the box Find User Last First Click here to add a NEW user User Info IV This User is Enabled FirstName John Last Name Doe Access Level Full Access x how the Access Level Selection Tool gt gt IV This User can trigger First In Auto Unlock Time Zones I Memberort meee Card Data I Card RF Fob data will be assigned PIN Data 7 PIN data will be assigned Temporary 5 Expiration Info I This User will expire Undo Changes OK Apply Please note you must also have at least one Auto Unlock time zone assigned to the door and the 1st In Auto Unlock option must be enabled To assign a time zone to a door and designate it as Auto Unlock go to Database gt Doors and either Edit or Adda door Then go to the Time Zones tab in the Door edi
145. esees 204 3 Import Door Settings cccececceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeesenseeeesanees 204 4 Impor Export DOOTS sissi civicececciine ce cevecsnasentvecs cotveeaseentvedeaeivecsseentescederwess 205 5 Network Query iiaae iaaa E aAA aaa ERE a Aa aa AAKA AAE AAEE 209 6 System Dashboard cies sedi ceecteccteescededeeeedeccueasedicetcbvescucusdecdeeesseceueasetieetens 211 Chapter 8 Tools Tools Menu cvvcieccsecicccevectve scecnies cheetiie caneevineateeveeaceeveneeeteevieeseevieeectercess 216 2 LOG ALCHIVING osasia aa aa raaa ce decuccass doves einna aE aa 216 S AUGIt Archiving eiar ieie rarae aaia a napina d aaa aA Aaaa E Eaa EAEE 217 4 Database Backup Restore c cecceeeeeeeeeeeeeeeeeeeeeeeeseeeeeeeeeseaeeeseeeenees 218 5 Database Conversion Utility cccceseceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseneeeeeenees 220 6 R n COM Port Te St croi iiaa areenaa inanar aid aaa a aE aAa aada Eaa aE 223 7 Scheduled Log Import cccccceeeeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseneeeeesenees 224 8 Scheduled Log Import Reminder ccceeeeceeeeeeeeeeeeeeeeeeeeeeeeeeeeneeeeeeenees 225 9 Table Initialization cece ceee cece eee eee eee eee eens eee eee nese ease eeseeeeeeeeeeeeaeee 226 10 Application Initialization 20 cece cece e eee eee eee nena eee eee eee ee eee eeeeeeeeeeees 227 PRINGO XING 5 aee eee Stackers e aa Eaa iee reaa aa resene Ea aariaa aere eda iaae 228 IZ Options a a a a Saa 230 Chapte
146. ess non expiring lease section for further details Static IP Address IP Address in SEG does not change You would use this method if you want to assign the SEG a fixed or static IP Address that does not change The static IP address is set through the serial port of the SEG using the PC s serial communications port or through the USB port using a USB to RS232 adapter This method allows you to configure the IP address of the SEG without any network devices such as a router or a network switch interfering Refer to the Static IP Address section for further details IEI Hub Manager Professional v8 Chapter 6 Database 108 SEG Site Parameters IP Address The IP address of the SEG IP Port The IP Port is a channel that the SEG is configured to listen on for communications from Hub Manager Professional This is set to 9997 by default but can be changed both in Hub Manager Professional and in the SEG if necessary NOTE Do not change the IP Port value unless instructed to do so by your IT Administrator SEG Serial Net Number This number refers to the serial port located on the SEG device itself The SEG is capable of connecting to both RS232 and RS485 products which are Serial Net Numbers 1 and 2 respectively This parameter is displayed for reference only and cannot be changed Security Key The security key is a 128 bit AES encryption key used to encrypt the data sent between the PC and the SEG The secur
147. ess of the controller type any user generated events that occurred before Hub Manager Professional had exported user data to this controller will cause Unknown User ID events to occur This is because all user created events of these device types are tagged with an ID of the user that was used to trigger that event When Hub Manager Professional exports user data to the controllers it assigns a unique User ID that it knows and is not present on new or defaulted controllers If you see one of these Unknown User ID events during your initial Log Import from either of these device types you can dismiss it Because these events occurred before the program and controller were synchronized If you have already exported to this controller then any subsequent Log Imports will not generate this Unknown User ID event except for the other reasons that this event may be generated as noted in this section IEI Hub Manager Professional v8 240 Chapter 9 Reports 9 4 3 This Unknown User ID can also occur if you were to install a controller that had previous transaction log event data in the controllers event buffer memory To stop this event from occurring on newly installed controllers whether it be new or used erase all system data as well as defaulting the log data The programming commands for most of your controllers would be to enter programming mode and enter 46 00000 00000 to delete system data and a
148. essional then attempts to communicate with the SEG and change the security key stored in the SEG Once this new key is successfully set into the SEG a confirmation message is displayed NOTE In order to change the security key in a SEG Hub Manager Professional must know the existing security key stored in the SEG If you think there has been a mix up and you think Hub Manager Professional may not know the SEG s security key then you should perform the steps to Reset the Security Key to all O s as noted in the sections below When the process is complete you can then change the security key IEI Hub Manager Professional v8 110 Chapter 6 Database Reset the Security Key in the SEG to all 0 s for SEG v1 3 Firmware or Greater The following instructions apply if your SEG firmware version is v1 3 or greater Refer to the section named Reset the Security Key in the SEG to all 0 s for SEG Firmware Prior to v1 3 if you have a older version of SEG firmware This feature allows you to reset the security key in the SEG back to all O s which is the default out of box state Resetting the security key in the SEG is required if you are replacing a SEG with a previously used SEG that already has a security key set into it and you don t know what the security key is or if you are setting up a new site and want to communicate with an existing SEG that is already installed and already has a security key set This process may
149. ew 35 4 6 PDA Software LS Link is designed for communications between Hub Manager Professional and IEI s LS2 P and prox pad plus IR controllers These are standalone electronic access control door controllers that communicate via infrared to a Palm OS PDA These controllers have two way infrared communications capability By using a PDA and the PDA application you can manage your door controllers with Hub Manager Professional NOTE Refer to the Installation section for details about installing the PDA application The PDA acts as the connection between Hub Manager Professional and your door controllers Using Hub Manager Professional in conjunction with Palm HotSync Manager you can transfer the data from your PC to your PDA device then to your door controller This process is discussed below LS Link System Requirements The following are a list of required equipment in order to use LS Link IEI s Hub Manager Professional v8 software Windows XP Home or Windows XP Professional Operating System PDA with Palm OS 3 5 4 x or 5 x Palm Desktop and HotSync Manager software provided by PDA vendor 250KB of available memory on the PDA for each controller you are managing NOTE PDA s are not supported by Hub Manager Professional when installed on Windows Vista Windows Server 2003 or Windows Server 2008 IEI Hub Manager Professional v8 36 Chapter 4 Overview Exporting From Hub Mana
150. f the day including any time between IN and OUT events throughout the course of the day For example if John Doe comes to work IN at 9AM goes OUT to lunch at Noon and returns IN at 1PM then leaves for the day OUT at 5 PM the gross time is 8 hours This is the total time between arriving IN at 9AM and leaving OUT at 5PM including the 1 hour for lunch This feature is not designed to work with 3rd Shift Workers that cross over the midnight boundary Clear Time is defined as the total amount of time from first IN event of the day to the last OUT event of the day excluding any time between IN and OUT events through the course of the day For example if John Doe comes to work IN at 9AM goes OUT to lunch at Noon and returns IN at 1PM then leaves for the day OUT at 5 PM the clear time is 7 hours This is the total time arriving IN at 9AM and leaving OUT at 5PM minus the 1 hour for lunch If Hub Manager Professional does not see an IEI Hub Manager Professional v8 Chapter 9 Reports P P 241 opposing IN or OUT event for a user an error is printed on the report for that day such as the term Missing in the OUT event column In this case the clear time is not calculated properly due to the missing event There are three types of Time Management reports you can generate using Hub Manager Professional Below is a detailed description of the each type and a sample report Detailed Daily Report
151. ff Bulking B Shift 1 Stafi Buking B Shit 2 Access Level Selection Screen IEI Hub Manager Professional v8 Chapter 9 Reports 252 Preview This report shows the Users Manager Building A Sandstrom Bennett Chad Conrov Ken Dovlin Marin Niclas Sandgren Phillips Anthony Konstantinos Sagonas Luten Melanie Pettersson Staff Building A Shift 2 NcDonald Walburn Print Report to Monitor The Database report shows all programmed items within a certain database Simply select the type of Database report you would like to generate 1 Select Reports gt Database from the Hub Manager Professional main menu The Database screen displays 2 Specify the information to appear on the report on the Database screen You can select the contents of these databases Time Zones Sites Doors Access Levels Users and Holidays 3 Specify the desired output device for the report Monitor screen Printer or File if you select File you must enter a name for the file in the Filename field Monitor is the default choice 4 Select the Print button to print the report IEI Hub Manager Professional v8 Chapter 9 Reports Print of Databases x Database Selection V Timezones M Sites M Doors IV Access Levels M Users Print To Monitor Printer C File f Print 253 IEI Hub Manager Professional v8 Chapter 9 Reports 254 9 8 Audit
152. floppy CD ROM C Include this location in the search Don t search will choose the driver to install Choose this option to select the device driver from a list Windows does not guarantee that the driver you choose will be the best match for your hardware IEI Hub Manager Professional v8 Chapter 6 Database 89 4 Next a screen appears indicating the files are being copied then you re presented with the following screen to indicate the process is finished Click on the Finish button to close the Found New Hardware Wizard Please note that this hardware wizard runs twice due to requirement of the USB hardware manufacturer Visit the knowledge base on www ftdichip com for details Follow the same steps both times the wizard runs Found New Hardware Wizard Completing the Found New Hardware Wizard The wizard has finished installing the software for as USB Serial Converter Click Finish to close the wizard IEI Hub Manager Professional v8 90 Chapter 6 Database Site Settings Handheld Device Type Selection To use the DTD as your connection type in the Site settings screen go to the Handheld tab Here you are given a choice of Handheld devices Select Data Transfer Device DTD After choosing the DTD several other items related to the DTD selection appear These are described below NOTE When using Hub Manager Professional on a Windows Vista Windows Server
153. g data Audit Trail just the operator audit trail 1 Select Tools gt Table Initialization from the Hub Manager Professional main menu to access the Table Initialization program IEI Hub Manager Professional v8 Chapter 8 Tools Table Initialization Warning This procedure will result in unrecoverable data loss Data Type Database ef Run Transaction Log C Audit Trail Progress Table Name Copying Indexing AccessConditions AccessLevels_Doors AL_TZ_D AssignedE vents AssignedOutputs AssignedinputTypes AssignedOutputT ypes AssSysOptions AssSysParams AssignedOutputs CoexGrp_DevType CoexistingGroups CommunicationProtocols ConnectionT ypes DeviceT ypes Doors 2 Select the type of initialization desired e Database Erases all data in all tables excluding the Transaction Log and Audit Trail e Transaction Log Erases just the Transaction Log table e Audit Trail Erases just the Audit Trail 3 Select the Run button A confirmation prompt displays 4 Select Yes or No to reply as appropriate If you select Yes the program performs the specified database initialization displaying the results under the Copying and Indexing columns as shown in the previous example 8 10 Application Initialization The Application Initialization option defaults the program s parameters back to an Out of Box state Using this option in conjunction with the Total Database Initialization mode retu
154. g event of User Access Denied User Disabled is generated in LS2 P Max 3 v1 Max 3 v2 prox pad plus IR or prox pad plus controllers and an event of User Access Denied Bad Time Zone in Secured Series Controllers controllers First Name Enter the user s first name here 30 character max Last Name Enter the user s last name here 30 character max Access Level This drop down box contains a list of all the available Access Levels in the system The Access Level also contains the Auxiliary Output settings when using the Max 3 v2 controller type Select the Access Level you want to assign to the user Show the Access Level Selection Tool Selecting this button expands the User edit screen to display the Access Level Selection Tool This tool is designed to help you select the best Access Level for the user you are adding Simply select the doors in the area labeled Door Selection that you want to add a user to As you select door on the left the Access Levels containing only the selected doors are displayed in the area on the right labeled Matching Access Levels When you see the Access Level you want to assign this user to just double click that Access Level Your selection will then appear in the Access Level drop down box See the Access Level Selection Tool below for more information This User can Trigger First In Auto Unlock Time Zones IEI Hub Manager Professional v8 182 Chapter 6 Database Th
155. g it back to the PC along with its power supply Plug the other end of the 6 phone cord into the port on the SEG 1 labeled RS232 4 When using the SEG M you must leave it installed on the backplane In this case the PC a laptop is recommended must be close to the backplane so you can plug the 6 phone cord into the RJ 11 jack labeled RJ11C on the Max backplane 5 Run putty exe double click on the exe file to open PuTTY 6 When PuTTY opens the Session options are opened by default Select the Serial option on the right as shown below X PuTTY Configuration Category Session Logging Terminal Keyboard Bell Features Window Appearance Behaviour Translation Selection Colours E Connection Basic options for your PuTTY session Specify the destination you want to connect to Serial line Speed com1 Connection type ORaw O Tenet O Rogn SSH Serial Load save or delete a stored session Saved Sessions Default Settings Close window on exit O Aways Neve Only on clean exit IEI Hub Manager Professional v8 Chapter 6 Database 119 7 Next select the Serial option at the bottom of the Category list as shown below In the Select a serial line section select the COM port you are using In the Configure the serial line section use the following settings Speed baud 9600 Data bits 8 Stop Bits 1 Parity None Flow
156. ger Professional This section discusses how to upgrade to Hub Manager Professional v8 from a previous version of the product Upgrading to Hub Manager Professional v8 on the same PC If you are currently using Hub Manager Professional v1 v2 v3 v4 v5 v6 or v7 on your PC and want to convert to Hub Manager Professional v8 that is installed on the same PC then follow these instructions 1 2 3 If you haven t already done so install Hub Manager Professional version 8 onto your PC Refer to the installation section for details Run Hub Manager Professional version 8 on your PC and login Once the program is open you must convert the database to the new version Go to Tools gt Database Conversion Utility Refer to the Database Conversion Utility section of this manual Upgrading to Hub Manager Professional v8 from another PC If you are currently using Hub Manager Professional v1 v2 v3 v4 v5 v6 or v7 on one PC and want to convert to Hub Manager Professional v8 that is installed on different PC then follow these instructions 1 2 Open Windows Explorer on your old machine Start gt Programs gt Accessories gt Windows Explorer Next browse to the Hub Manager Professional database folder C Program Files lIEl HubManagerProX Program Database where Xis the Major version of the software Now copy the entire Database folder onto some form of removable media CD USB Fla
157. ger Professional to the PDA When you export to a PDA connected site Hub Manager Professional creates data files containing all your controller data and stores this on your PC You must then run HotSync Manager which takes those data files and transfers them to your PDA The following steps guide you through this process For additional information refer to the Export to Doors section 1 w a Choose Communications gt Import Export Doors enable the Export Changes Only option then select the doors you want to export to if not already selected Then press the Start button to create the export data files Wait until the entire process is complete before continuing NOTE If you are exporting to a controller for the first time it is recommended that you choose Export ALL the data to completely synchronize the controller hardware with the Hub Manager Professional database A warning message is displayed until you choose the Export ALL option This is done as a security measure to ensure you are aware that the controller may not necessarily match your database completely Next perform the HotSync operation with the PDA Now take the PDA to each controller and export the data using the Imp Exp button in LS Link and follow the on screen prompts When finished with all controllers go back to the PC and HotSync with the PDA Any transaction log data that was imported is now on your PC awaiting import into Hub Manager Profes
158. gh topics by category much like the Table of Contents to a book e Select the Index tab to see a list of index entries either type the word you re looking for or scroll through the list e Select the Find tab to search for words or phrases that may be contained in a Help topic e Select the Favorites tab to save a bookmark to certain Help topics for quick reference at a later time IEI Hub Manager Professional v8 2 Chapter 2 Foreword Chapter 2 Foreword About This Manual This manual is designed for users of IE Hub Manager Professional v8 software in conjunction with HC500 Hub Max Max 2 v1 Max 2 v2 LS2 P Max 3 v1 Max 3 v2 prox pad plus IR and prox pad plus controllers All installation setup operational information and procedures accompanying screen captures and other relevant material is contained in this manual Safety Warnings and Cautions When handling a printed circuit board to guard against possible static discharges touch a grounded object BEFORE touching the board Static shock can render the product unusable Disclaimer Due to design changes and product improvements information in this manual is subject to change without notice IEI assumes no responsibility for any errors that may appear in this manual Reproduction Neither this manual nor any part of it may be reproduced photocopied or electronically transmitted in any way without the written permission of IE Technical Supp
159. hapter 4 Overview 17 Users Hub Manager Professional can store a maximum of 20 000 users in the database Each door controller can store a limited number of those users based on the user capacity of the controller type When you add a user you specify the user s name their code or card information but you don t directly select the doors the user has access to Rather than directly assigning users to door controllers you assign then to an Access Level which determines the doors the user has access to as described above Default Users By default the user database has two pre defined users Master User with a code of 1234 and a Supervisor User with no code defined These users cannot be deleted In addition to adding users one at a time Hub Manager Professional offers two features allowing you to add groups of users e Add Group e User List Import Wizard Add Group You can add a group of users with common settings such as access level sequential card numbers and random generation of code using the Add Group feature User List Import Wizard With the User List Import Wizard you can import a CSV file containing a list of user names A CSV file is a simple text file that separates the fields with commas This is convenient if you already have a list of users in a separate CSV file Time Zones Time Zones are used to specify when user s are allowed access In addition you can designate a Time Zone as an Auto
160. hat show items assigned to other items If you log in with this operator and go to Help gt About you can edit the Support Contact Information The Administrator Operator always has FULL access to all areas of the program The options can not be edited and this operator can never be deleted see also IEI Hub Manager Professional v8 262 Chapter 10 Help Obtaining Technical Support IEI Hub Manager Professional v8 Chapter 10 Hel i P 263 10 7 Glossary Auto Unlock An Auto Unlock Time Zone means the door will unlock at a scheduled time and relock again at a scheduled time This feature is sometimes referred to as scheduled unlock When the clock in the controller reaches the time zone start time the door will automatically unlock and when the time zone end time is reached the door will automatically lock It will do this only on the days you selected when you first set up the time zone Card Number The card number is the electronic code contained in an access card or other access credential stored in the card field that is used to perform an action on a door controller The card number is read electronically by a card reader This definition also applies to Magnetic ABA Track Il cards Proximity cards RF Fobs and Dallas Touch Chips Code Number The access number that the user enters on a keypad to gain access to a door It can be 1 to 6 digits in length The longer the code the g
161. he process used to send data to your door controllers You have two options when exporting data You can choose to either perform a full export which sends all the data or to send changes only which only sends the changes you made since the last export The software automatically keeps track of all the changes you make so when you choose to export it knows which doors have new data When you export to controllers for the first time IEI recommends that you perform a full export rather than changes only This recommendation applies to existing devices as well as new devices This option ensures that all the data in the controller is completely synchronized with the database and there is no data that shouldn t be there Export Time Date This option allows you to set the time and date in the controllers You cannot export the time or date directly to a Handheld connected controller from the PC software However the Handheld device is able to send the time to the controller using the time and date of the Handheld itself For directly connected controllers if available the PC s clock is used to set the time and date Before you perform this operation verify that the time and date on the PC are correct IEI Hub Manager Professional v8 Chapter 4 Overview 49 Importing Transaction Logs Each door controller stores it s own transaction event log which the Hub Manager Professional software can import into the databas
162. he time doesn t automatically change on the wrong date Import Transaction Log If this option is enabled then the transaction log of the selected door controllers is imported and placed into the Hub Manager Professional database NOTE It is recommended that you select one of the export options when performing an Import Transaction Log from a DTD This ensures that the PC and DTD are properly synchronized Export Changes Only If this option is enabled then only the changes since the last successful export are sent to the selected door controllers Using this option results in a faster export time Export ALL the data Full Export Enabling this option results in the longest possible export time but this IEI Hub Manager Professional v8 208 Chapter 7 Communications guarantees that all data in the door controller is overwritten and matches the data in the software exactly This option is recommended for new door controllers if you replace or re locate a door controller or if you erase default the memory of an existing door controller DTD Specific Options Update Time Date in Controller If this option is enabled then the current time and date of the DTD is sent the next time you visit the selected controllers with the DTD NOTE If your door controller does not support the 2007 DST date format then you must perform this operation when daylight saving time occurs in both the spring and fall via th
163. here are no records in the Log table at all then a message will be displayed There are no records in the log table to sort You must import a log first Unknown User ID There is an event that may appear in your Log Filter Report that says Unknown User ID X where Xis a user location reference There are a few reasons that this event will be generated by Hub Manager Professional 1 Regardless of the controller type this event is generated if someone were to go into programming mode manually at the controller and try to add a user code for the purpose of hiding it because they are trying to breach the security system The reference number that is assigned to this event in this case will be the user location that the code was assigned to during manual programming For example if someone tried to hide a code in user location 2000 of the controller if someone attempted to use this user code to gain access after the log was imported an event would be displayed as Unknown User ID 2000 Access Granted IN If you see this Unknown User event and your system has been up and running for some time and you know you have imported logs from this door previously then the chances are good that someone has manually programmed a user into the controller To remove this user you should perform a full export to this controller by enabling the Export ALL the data Full Export checkbox in the Import Export Doors screen 2 Regardl
164. hot of the Users directory Following the image is a description each of the options available on this screen IEI Hub Manager Professional v8 174 Chapter 6 Database Add User SelectAll Select None Select First Name Last Name RF Fob RawData AccessLevel Visual ID Add Group El ch Edit Selected Users O Master Enabled S i Enabled Disable Selected Users 0 penao Retire Selected Users Delete Selected Users User List Import Wizard Search Sort By First Name Selecting Users There are four buttons Edit Selected Users Disable Selected Users Retire Selected Users and Delete Selected Users in the Users directory that require you to select a single user or multiple users The following list contains all the possible ways to select users prior to using these buttons e Check a single box next to a user s name and click the desired button e Check the box next to the name of multiple users and click the desired button e Check a single box next to a user s name then use the up or down arrow on your keyboard to select multiple adjacent users e Click the Select All option at the top of the user list to select all the users in the list e Click the Select None option to de select all selected users NOTE You can also double click on a single user to edit a user Add User Click the Add User button to add a single user IEI Hub Manager Professional v8 Chapter 6 Database 175
165. ial card being added for this group Site Code Group Code Corp Code This is where you define the Site Group or Corporate code required by the HID prox cards you are adding sequentially dependant upon which card format you have selected You are required to know the exact site code of these cards you are adding in your access control system If you do not know the site code you may have to use the Enrollment Station option and add these users one at a time using the standard Add User feature Generate Random PIN Checkbox that specifies that a random PIN will be assigned to the users being added PIN Length Specifies the length of the random PIN number NOTE For more details on the fields above refer to the section that discusses Users 6 10 Holidays Holidays are used to determine when a user is allowed access When you set up a Time Zone you must specify whether or not the Time Zone applies to holidays If a person normally has access from 9 AM to 5 PM Monday through Friday but Thursday is a holiday do you still want the user to have access If the facility is closed for the day you may want to deny access to the majority of your users on that day In this case do not select the holiday check box in the Time Zone You may still want some users like managers to have access on the holiday In this case select the holiday check box for the manager s Time Zone only For more details about defining Time Zones refer to the Time Z
166. ing on it or by using the TAB key to bring focus to a component and then acting upon that component by pressing the lt ENTER gt key or the SPACEBAR Press Press the specified key or keys on the keyboard Drag The Drag command follows standard Windows usage select the desired item click and hold down the left mouse button move the mouse pointer to the desired location then release the mouse button Menu Selections When a series of two or more menu choices is presented the menu commands are separated by a right facing caret like this System gt Login A menu choice is always specified by its complete choice path That is the Main menu selection is given first along with any subsequent menu selections needed to get to the final menu choice For example Database gt Doors means first choose Database from the Main menu then choose Doors IEI Hub Manager Professional v8 Chapter 2 Foreword Save Cancel and Done Commands Most screens and or dialog boxes contain two command buttons that are used to close the dialog box Save and Cancel When you select the Save button the program saves the current data or settings and returns to the previous screen When you select the Cancel button the program discards any and all edits and then returns you to the previous screen A Done button will be displayed when no data is being edited such as when you are viewing one of the directories Sites Time Zones Doors
167. ional or follow the instructions below to determine the COM port number Note These instructions are for Windows XP If you are using a different Microsoft Windows operating system please refer to the instructions for that operating system 1 Right click on the My Computer icon on your desktop and select properties from the drop down list My Computer 2 When the System Properties screen opens select the Hardware tab then click on the Device Manager button Select the Hardware tab System Properties System Restore Automatic Updates Remote General Computer Name Hardware Advanced Device Manager s amp p The Device Manager lists all the hardware devices installed gt on your computer Use the Device Manager to change the properties of any device Click Device Manager button TST Drivers en Driver Signing lets you make sure that installed drivers are compatible with Windows Windows Update lets you set up how Windows connects to Windows Update for drivers Widows Upda Hardware Profiles S Hardware profiles provide a way for you to set up and store different hardware configurations Hardware Profiles IEI Hub Manager Professional v8 Chapter 6 Database 93 3 When the device manager list opens expand Ports COM amp LPT by clicking the symbol Under this is a list of the COM ports on your PC Look for USB Serial Port COMx in the list The COM port is shown to the right The
168. is is where you specify what action will occur when users assigned to this Access Level enter their valid credentials e If you want to assign the same User Type to all selected Doors leave the YES option selected otherwise select NO and use the combo box in the right most column to make the appropriate user type selection for each Door Step 4 of 5 Access Condition Selection This is where you specify what type of code or card combination is required of users assigned to this Access Level If you know you have front ends controllers that support only one type of credential input you should select Code OR Card If you know you have front ends controllers that support and require that both code and card credentials to be presented before access is granted then you should select Code AND Card Only those Access Conditions that are supported by all device types will be displayed If you want to assign the same Access Type to all selected Doors leave the YES option selected otherwise select NO and use the combo box in the right most column to make the appropriate access condition selection for each Door Step 5 of 5 Time Zone Assignments e This is where you specify what Time Zones Users assigned to this Access Level will be granted access e By default the YES option is selected and in the bottom grid the wizard will only show Time Zones that appear in every one of the selected Doors from step 2 If this grid is empty
169. isplays how many events it retrieved from the controller information Complete Retrieved 13 events IEI Hub Manager Professional v8 Chapter 4 Overview 47 7 LS Link then determines whether the configuration data stored on the PDA is newer than the data in the controller If the data is newer you will be prompted with a choice to send the data to the device or not 8 If you select Yes LS Link displays a status bar and transmits all new data to the device NOTE An export of 2000 users may take about 90 seconds For security reasons a full export will occur if you have entered programming mode on the controller or if you have changed the door or site name in Hub Manager Professional Normally only changes are sent which takes only a few seconds if you only made a few changes 9 When finished LS Link displays a Complete message 4 7 Uninstall Uninstalling Hub Manager Professional WARNING Uninstalling Hub Manager Professional may result in a loss of all database data that you have created NOTE Any files that you created while using Hub Manager Professional such as reports backups or other files that were created by the program itself will not be removed from the hard drive You will need to remove those files manually Only files that were placed onto the hard drive by the installation program will be removed including the entire database Windows Server 2003 and XP 1 Fr
170. ity key into the SEG via the Site Settings screen in Hub Manager Professional before you attempt to send any data to the door controllers This IEI Hub Manager Professional v8 Chapter 6 Database 127 option will NOT change the IP address of the SEG e 8 Exit Without Save Cancels any changes you have made in setup e 9 Save and Exit Saves any changes you have made in setup and exits 6 4 6 Modem Connection This section discusses how to configure a site for a remote modem application and configure the PC side modem When using Max 3 products the M3M Max 3 Modem Module is required at the remote location for each Max 3 site in the system For Max 2 products the SS Modem is required at the remote location for each Max 2 site in the system For information regarding the M3M or SS Modem setup please refer to the manual for those products NOTE If you are connecting via modem to a Max 2 controller then you must perform two programming commands at the controller First you must program the controller for remote access and second you must program the controller to use the SS Modem modem strings For details please refer to the controller documentation Modem Parameters Field Descriptions Below is a description of the fields and options on the Modem Parameters tab in the Site setup screen Port Select the PC modem COM port from the drop down list Phone Number This box is where you enter the phone number of th
171. ity key is stored in Hub Manager Professional in each SEG site and it must match the security key stored in the SEG You can change this key at any time but you must make sure the SEG and Hub Manager Professional have the same number WARNING It is highly recommended that you change the encryption security key during the initial SEG setup All new SEG devices are shipped with the same initial security key and Hub Manager Professional is also shipped with this same security key If you don t change the security key anyone running Hub Manager Professional on their PC somewhere else on your LAN would be able to communicate with your door controllers Once you change the security key to a new 128 bit number then all the data that is passed out the ethernet port of your PC is encrypted with that key and decrypted by the SEG using the same key IEI Hub Manager Professional v8 Chapter 6 Database 109 Generate Random Security Key This button generates a random 128 bit security key and displays the hexadecimal representation in the Current Security Key field as shown in the example below Current Security Key a1 24841 7381 2725E B62729D4B 2E 49585 To send the new security key to the SEG refer to the Set the above Security Key into the SEG section below Set the above Security Key into the SEG Use this option to set the security key stored in the Current Security Key field into the SEG Hub Manager Prof
172. l Setup 162 Access Levels 162 Add User 179 Add User Group 198 Administrator 15 Application Initialization 227 Archive Viewer 254 Archiving 216 Assigned Doors 77 Assignment Reports 245 Audit Archiving 217 Audit Trail Report 254 Auto Configuration 209 Autorun 6 Auto Unlock Time Zone 148 Auxiliary Outputs 152 B Backup Alert 230 Batch Load Users 198 Block Holiday 200 C Capacity 134 Card 172 Card Format 172 186 Change Login Password 71 Check for Custom Updates 259 Check for Updates 257 Com Port 83 Com Port Test 223 Communications Export Data to Doors 205 Import Door Settings 204 Import Transaction Log 205 Network Query 209 System Dashboard 211 Update Time Date 205 Connect 77 Connection DTD 85 LAN 106 Modem 127 PDA 83 Serial 83 Connection Type 77 Parameters 77 Contact Information 261 Controller Status 209 Conversion Utility 220 Copyright Information 266 Corporate Code 172 Crystal Reports 256 Crystal Reports Compatibility 230 D Data Conversion 220 Data Transfer Device 77 IEI Hub Manager Professional v8 Index 268 Database 73 Door Type 134 Access Levels 162 Type 134 Doors 134 DID 77 Holidays 200 DTD Printer Utility 6 Menu 73 Dynamic IP Address 106 113 117 Operators 73 Sites 77 Time Zones 131 i E E Cees va Emergency User 162 Database Backup Restore 218 Enrollment Station 172 189 Database Conversion Utility 220 Event Database Printing 252 Unknown Use
173. label on the SEG for example 00 20 4A 52 F 2 84 to the IT department and ask them to assign it an IP Address with a non expiring lease which is an IP address that will not change Once you have the IP address that the IT department assigned to the SEG enter that IP address into the Site Settings screen and save the site NOTE Each SEG is shipped from the factory with an IP Address of 0 0 0 0 When the SEG is initially powered up or rebooted and it has an IP address of all 0 s it will look for a DHCP server on the network and if one is found the SEG is assigned an IP Address Static IP Address Setting a Static IP Address of a SEG through a serial connection via PC com port Use this method to configuring the SEG with a static IP address The following procedure requires a Terminal Emulation program The instructions below describe how to configure the SEG using PuTTY To download PuTTY putty exe go to www putty org NOTE HyperTerminal is no longer supported by Hub Manager Professional To enter the configuration menu of the SEG you must perform the following in order 1 Connect the DB9 RJ11 adapter labeled Gateway Config supplied with the SEG to your PC COM port 2 Plug the 6 phone cord supplied with the SEG into the adapter labeled Gateway Config 3 When using a SEG 1 disconnect the SEG 1 from the LAN and controller and IEI Hub Manager Professional v8 118 Chapter 6 Database brin
174. ld connected controllers it is not necessary to perform the COM Port Test but you could follow steps 1 3 below to determine if the COM port assigned to the Handheld device exists or is already in use About the COM Port Test Program This program tests the availability of your computer s COM ports 1 12 and also determines if these ports can be used for communications via the supplied connectors Running the COM Port Test This program tests the availability of your computer s COM ports serial communications ports and also determines if these ports can be used for communications via the supplied connectors IEI recommends that you run this program it can also be selected and run separately There are two parts to this procedure testing without the loopback connector and testing with it and both parts must be performed 1 Start the COM Test program in one of two ways a Start gt Programs gt Hub Manager Professional v8 gt Com Port Test or b from the Hub Manager Professional 8 Main Menu Tools gt Run COM Port Test to open the COM Port Test screen 2 Click the Start Test button This message then displays Please make sure the loopback connector is NOT installed and select OK to continue or CANCEL to stop testing 3 Ensure that the supplied loopback connector is not connected to any of the COM ports on your computer Then click OK The program conducts the first part of the COM test by looking for all available COM
175. le then you must not specify a starting sequential card number Assigning Code PIN Data During the add sequence you may either auto generate and assign random 4 5 or 6 digit PIN numbers or not assign PIN data at all If there was data in the Keypad PIN data field of the CSV file then that data will be assigned to the user being added Assigning Visual ID Data If data is found in the Visual ID field of the CSV file then that data will be used during the import process The Visual ID field is a custom text field and can be used for any data you may have such as the Hot Stamp of the access card license plate number employee ID number etc Card Formats See Users for an explanation of the different card formats and card format options available Assigning Access Levels Choose the Access Level you want to add the users to You can also choose to not assign the users to an Access Level at this time NOTE If you choose to not assign users to an Access Level you will need to edit each user individually afterwards Adding Users After you have specified the Card Format Card data PIN data and the Access Level to be assigned to the selected users Select the Add button to start adding these users to the system IEI Hub Manager Professional v8 198 Chapter 6 Database Before attempting to add any users the wizard will analyze the selected Access Level to make sure you are not trying to exceed the capacity of a
176. learing the checkbox unless otherwise specified next to the option In addition you can specify which Log Events you want the controller to record By default all log events are recorded but if do not want an event to record clear the checkbox next to the event Keep in mind the transaction log buffer in the controller works on a first in first out basis meaning once it s full the first event oldest is discarded making room for new events Disabling an event is useful if you want to avoid filling up your transaction log with events that occur frequently but are not important to you H Door Front Door Basic Options Time Zones Capacity System Options Log Events Keypress Feedback Audible Keypress Feedback Visual V Holiday Timezone Midnight Crossing W Daylight Saving Time DST Date Format Off US On Euro MI 1st In Auto Unlock Wiegand LED Active OftsLow On High Wiegand Sounder Active Off Low On High Control Module Audio Indicators v System REX Request to Exit System Door Ajar System Door Closed M System Forced Door System Event Log Retrieved V System Remote Unlock M User Access Denied User Lockout Active vV User Access Denied User is Disabled vV User Access Denied Invalid Credential v User Access Denied Bad Card PIN Combo User Access Denied Bad Timezone W User Program Mode Denied User Program Mode Entered User Log Erased
177. lease enter your communications code at the door The process of unlocking communications is required in order to communicate with the controller IEI Hub Manager Professional v8 Chapter 4 Overview 45 3 Enter a valid Communications Unlock user credential at the controller See The Access Levels section for more details on using Com Unlock codes You can also use the Master Code to unlock communications the factory default Master Code is 1234 4 If this is your first visit to this door LS Link prompts you to select the door from the list When you visit this door again LS Link will automatically recognize that you have communicated with this door before and only prompts you to confirm the door name as noted in the next step Building 1 i Choose Door IEI Hub Manager Professional v8 46 Chapter 4 Overview 5 If you have communicated with this controller hardware before or you just selected the door from the list in the step above then LS Link asks you to verify the door controller you are communicating with Communications Status Found Door Loading Dock Confirm 3 This is door Building 1 Loading Dock correct 6 LS Link then queries the controller to find out how many events it has stored and prompts you with a choice to retrieve them or not For demonstration select Yes LS Link now displays a status bar retrieves the events from the door and d
178. ll software for USB lt gt Serial Cable If your hardware came with an installation CD lt 4 or floppy disk insert it now What do you want the wizard to do O Install the sot Click Next to continue IEI Hub Manager Professional v8 Chapter 6 Database 87 3 On the next screen select Search for the best driver in these locations at the top If you ve already installed Hub Manager Professional onto the PC select Include this location in the search and browse to the following path NOTE The folder path below is the default installation path If you did not install the software to C Program Files you must browse to your custom installation path C Program Files lIENHMP8 Utilities USB_Driver FTDI IEI Hub Manager Professional v8 Chapter 6 Database 88 NOTE If you haven t installed Hub Manager Professional the USB drivers are also located on the CD Choose the option Search removable media floppy CD ROM For reference the USB drivers are located in the following folder on the CD E Driver_USB FTDI Note This folder path is an example Your CD drive letter may not be E Click Next to continue Found New Hardware Wizard Please choose your search and installation options Use the check boxes below to limit or expand the default search which includes local paths and removable media The best driver found will be installed Search removable media
179. lock for people who require a longer unlock time Lockout Single Use Passage and others Communicating with a LS2 P Controller The following steps detail how to communicate to the LS2 P controller 1 Choose Communication gt Import Export Doors and select the doors you want to send data to Some doors may already have a checkmark this means that either data was added or modified that affected that specific door When using a DTD connect it to the PC and export to it as though it were a controller If you are using a Palm PDA export first then you must launch HotSync Manager and perform a HotSync with the PDA 2 You then visit each controller with your Handheld device and communicate with the controller Remember on the controller you must enter a Communications Unlock credential before you communicate to it with your Handheld device 4 On the Handheld select the Import Export option During this time new data is sent to the controller and any new transaction events in the controller are retrieved 5 Once you visit all the doors you must return to the PC If you are using a PDA connect it to the PC and perform a HotSync In addition go to Communications gt Import Export to perform an Import Export to import the data into the software If you are using a DTD connect it to the PC and go directly to Communications gt Import Export to perform an Import Export to retrieve transaction event data 6 6 5 Door Wizard w The
180. lock of Users by Selecting One from the List To select a block of Users using the list first select the User name at the top of the block to be selected then hold down Shift and select the bottom User name of the block This will select all User names in between the top and bottom User names you selected Selecting a Block of Users by Specifying the Number of Users to Select To select a specified number of Users 1 Select the starting user name anywhere in the list 2 Enter the number of User names you want to select in the edit box labeled Select X Users where X is the number of Users you want to select 3 Select the button labeled Select X Users IEI Hub Manager Professional v8 Chapter 6 Database 197 4 The Wizard will now select the X number of Users below the User you selected in Step 1 This is useful if you have imported 1 000 names and you only want to select the first 300 names or some subset of names in the middle of the list Selecting a Block of Names by Selecting the Individual Names If you only have a small number of names to select you can simply select the individual names from the list Assigning Card Data During the add sequence you may either auto generate and assign sequential card numbers or not assign card data at all If there was data in the Card data field of the CSV file then that data will be assigned to the user being added If you are using the Card data in the CSV fi
181. log data from the controller that hasn t been returned to the PC via HotSync NOTE Some doors on the PDA may not have new configuration data Action The Action list is a drop down list of advanced functions that can be performed at the door These actions include checking the current Time Date on the controller or looking at the current configuration details Some actions such as the Remove option should not be performed unless you are asked to do so by a Technical Support representative IEI Hub Manager Professional v8 Chapter 4 Overview 43 Communicating with a Controller 1 Select the Imp Exp button of the LS Link main screen and point the infrared port of the PDA at the infrared port on the controller as shown in the following diagrams See the installation manual for further details on the infrared ports of the controllers i IEI Hub Manager Professional v8 Chapter 4 Overview NOTE The optimal distance between the PDA and the controller is approximately 3 to 10 Some PDA s perform better at the shorter range and some perform better at the longer range due to the variations in the infrared lens of the PDA hardware Longer export and import times may result from putting the PDA either too close or too far away from the infrared receiver of the controller This extra time is due to retries that may result from communication errors 2 The PDA application first prompts you to P
182. lso 76 00000 00000 to delete transaction log data Always refer to the programming manual that came with the controller for the commands Time Management The Time Management report is used to calculate how long a user was inside the protected area during a given time period This report allows you to select a few different parameters to generate your reports such as a single user access level time management group In addition Hub Manager Professional offers three types of reports called Detailed Daily Report Summarized Daily Report and a Summary Report Prior to running a report you must also select a date range for which you d like to see activity All these options are discussed in detail below NOTE The Time Management Report requires controllers that support both User IN and User OUT events Every controller can generate User IN events but not all controllers can generate a User OUT event especially self contained locks To find out if a specific controller can generate an OUT event go to the Options tab of the Door settings screen and look in the Log Events list for an entry labeled User Access Granted OUT If this entry is not there then this particular controller type does not support OUT events Each report contains the terms Gross Time and Clear Time Below is the definition of these terms including an example Gross Time is defined as the total amount of time from the first IN event of the day to last OUT event o
183. luding the user s name access credential such as a PIN and card Access Level and a few other options The following section discusses all the available options in detail Master User Supervisor User Users Directory Button Descriptions Adding a User User Edit Screen Field Button Description Access Level Selection Tool Card Format Proximity Card Fields Enrollment Station Raw Card Data PIN Data a k a Keypad Code data Temporary Expiring Users Master User NOTE The master user s PIN must be changed prior to adding any users to the system This ensures the default PIN of 1234 is not unintentionally sent to each controller e The Master User aka Master Code is a mandatory user that is required in every user database and always appears in the user list This user is sent to every controller in the system and is always stored in user memory location 1 in the controller The default access code PIN is 1234 This is also the default user contained in every controller from the factory This user is not assigned to an Access Level because this user is sent to every controller in the system during export You can use this PIN to access program mode in the controller although this is not recommended when using software This user also acts as a Com Unlock Import and Export user which is used to enable handheld communications when using a LS2 P and prox pad plus IR controller IEI Hub Manager Professional v8 Chapte
184. maximum capacity of the door how many users are currently assigned to the door and how many available user positions are left In addition this screen shows a break down of all the Access Levels that this door is currently assigned to and how many users are assigned from each access level This is helpful if you have reached the full door capacity but you still want to add users to the door Now you can review your Access Levels and see if everyone that is currently assigned to the door really needs access For example if you attempt to add users to the All Access Access Level which contains the Front Door but you discover that the maximum door capacity is reached you can review the Capacity tab to see which Access Levels contain this door When you review the door you see that there is an Access Level named Shift 3 Crew with 245 users but you know these employees never use the Front Door You now know to edit the Shift 3 Crew access level and remove the Front Door from it to free up 245 user slots in the door Controller Type User Capacity of Controller HC500 500 Hub Max 500 Max 2 v1 1000 Max 2 v2 2000 LS2 P 2000 prox pad plus 2000 Max 3 v1 2000 Max 3 v2 2000 prox pad plus IR 2000 IEI Hub Manager Professional v8 148 Chapter 6 Database Time Zones The Time Zones tab is where you select the Time Zones that you want to assign toa specific door For most cont
185. mputers the Autorun program launches automatically If it doesn t select Start gt Run browse to the CD ROM drive select the Autorun exe file then select Open and OK IEI Hub Manager Professional v8 Chapter 3 Installation Access Control System Software TE IEI Hub Secured Series H Install Hub Manager Pro v8 0 PC application G Install DTD Printer Utility PC Application H Install LS Link v5 0 PDA application Other Options Uninstall LS Link View ReadMe file Check for Admin rights Visit us at www ieib com 2 Select Install Hub Manager Professional v8 which is the top choice on the screen You are then prompted with a confirmation screen stating the files for Hub Manager Professional will be installed Click Yes to continue 3 When the setup Welcome screen appears click Next to continue to display the License Agreement Use the scroll bar to read through the License Agreement then select I accept the agreement to indicate your acceptance and click the Next button 4 Next you are prompted to a Select Destination Location to install the program The default location is C Program Files but you are allowed to install Hub Manager Professional to any folder you choose on your local PC NOTE Do not attempt to install the software on removable media a network drive or directly to the root of a local drive ie do not install directly to D but D Programs 5 Afte
186. must be recorded in the Transaction Log for each User on each day Not all controllers can generate OUT events especially self contained locks Systems that are only using self contained locks can only calculate gross times in this report Report Type User Selection Detailed Daily Report C Single User o WS Summarized Daily Report Access Level z Time Management Group Summary Report AllUsers Door Selection j Date Range All Doors No Door From 11 20 2008 x First Record gt Building 1 Te 11721 2008 7 Last Record Front Door Print To j Monitor C Printer C File Print IEI Hub Manager Professional v8 244 Chapter 9 Reports 9 5 Misc Log Reports The Misc 9 Log Reports can show The first and last event that occurred each day What days a particular User was granted access Who was granted access on a particular day Select Reports gt Misc Log Reports from the Hub Manager Professional main menu If data is present the Misc Log Reports screen displays Specify the information to appear on the report on the Misc Log Reports screen Enter your User Selection choice the appropriate Date Range Report Type and the Print To output device for the report Monitor screen Printer or File lf you select File you must enter a name for the file in the Filename field Monitor is the default choice Select the Print button to print the r
187. n The indexing process will then repair this issue IEI Hub Manager Professional v8 Chapter 8 Tools 230 8 12 Options Report Writer These options relate to the creation of the Report Writer database The Report Writer Database Copy feature creates an exact copy of the current database that Hub Manager Professional is working from The copy is made in order to allow a 3rd party report writing program such as Crystal Reports to access the data for the purpose of creating custom reports This allows the Hub Manager Professional database to maintain data integrity by not allowing access to the actual data and at the same time give the data to an outside source Report Writer Database Path This is where the database copy will be stored Report Writer Database Password This is the password that will be required to open the database copy within the 3rd party report writer Auto Update Options Specifies when the database copy will be updated Selecting all 3 will keep the database copy up to date Silent Report Database Copy Enabling this option stops any messages from prompting the operator to select OK or Cancel to the copying procedure IEI Hub Manager Professional v8 Chapter 8 Tools 231 Report Writer System Manager General Options Backup Alert The report witer database is created and used for the purpose of allowing a 3rd party report writer to get access to
188. n Description Access Level Name Enter the name or your Access Level here Choose a name that helps you quickly recognize the settings Door Selection List This is the area on the left side of the Access Level Detail screen that contains the list of doors currently in the system When you click a door the current settings for that door are loaded and displayed NOTE A green check mark next to the door name indicates the door has the User Type Access Condition and Time Zone defined This helps you identify which doors are currently part of the Access Level you are editing Allow or Deny Access After you select a door from the door selection list this check box appears Check the box to include the selected door in the Access level and to display the additional settings required for the Access Level If you uncheck this box all the settings for that door are removed and the door is no longer part of the Access Level Set the User Type IEI Hub Manager Professional v8 Chapter 6 Database 165 This drop down box contains the user types available in the selected door A user type defines how the user s credential is processed when presented at the door A typical user would be assigned as Standard Access which means they simply allowed to gain access through the door Other user types perform different functions See the User Types section below for the definition of each type NOTE Refer to the Supported User Types s
189. n controllers that don t support Temporary Users Checkbox Enabled checked Temporary users are exported to all controllers in which case the temporary users do not expire but can gain access and function indefinitely Checkbox Disabled unchecked Temporary users are exported to all controllers but these users can not gain access Any attempt to gain access with these users result in a log event of User Access Denied Bad Time Zone IEI Hub Manager Professional v8 Chapter 6 Database 195 6 9 1 User Import Wizard The User List Import Wizard is a lot like the Add User Group function but with the added capability to import a user s First Name Last Name Keypad PIN Card Number and a Custom text field from a CSV file This is useful if you have an existing list of names located in another system such as a Human Resources personnel file and you wish to save time when adding a large group of users without having to type the names of each user that is added to the Hub Manager Professional database If the user names and data you have are in a third party database system such as a Human Resources database then review the documentation or help file of that program for information referring to Exporting Data to a CSV file This wizard will allow you to import up to 20 000 names from a CSV file Required CSV File Format e The CSV name file that you are importing must be in the following format Field 1 Fir
190. nected using the PC s COM Port which is RS 232 ora USB port The HC500 Hub Max Max 2 v1 and Max 2 v2 communicate using RS 232 and can connect directly to the PC COM port using the appropriate connections If you re PC does not have a COM port you can connect the system to the USB port using a USB to RS 232 converter The prox pad plus Max 3 v1 and Max 3 v2 controllers communicate via RS 485 To make a serial connection to these products you must install either an RS 232 to RS 485 converter or a USB to RS 485 converter between the PC COM port or USB port and the first controller in the network PDA Connection A PDA connected site is defined if you are using your PDA as a transfer device between Hub Manager Professional and your prox pad plus IR and LS2 P controllers There are no additional settings to define for this connection type NOTE The Palm OS PDA option is not supported when Hub Manager Professional is installed on Windows Vista Windows Server 2003 or Windows Server 2008 If you are using these operating systems you must use the Data Transfer Device DTD as your communication device IEI Hub Manager Professional v8 Chapter 6 Database 84 To use a PDA as your communication device select Palm OS PDA in the Handheld tab on the Site edit screen Common Parameters Handheld Assigned Doors Select the handheld device type you will be using to transfer data from the PC to the controllers of thi
191. neral Options Backup Alert The Backup Alert is a feature that will automatically display an alert to the Operator when a system is opened and logged into This alert will only occur if the time since the last backup has lapsed Prompt me to backup every 30 days General Options The General Options tab contains several options Below the screenshot is a detailed explanation of each option IEI Hub Manager Professional v8 Chapter 8 Tools 233 Report Writer System Manager General Options Backup Alert Auto Login Enable Auto Login m MV Show Splash screen at program startup F Continue displaying the System Setup Tasklist even when all items are completed Temporary Users will function in controllers that don t support Temporary Users IV Display Daylight Saving Time DST warning messages Start Page Select a start page x Auto Login Enabling this option will cause the program to automatically attempt to log you in using a name and password you specify whenever the login is displayed NOTE This option should only be used if you are not worried that an unauthorized person will sit at your computer and attempt to access the Hub Manager Professional database and access codes If you think there is a chance of this then this option should be disabled immediately Show Splash screen at program startup Disabling this option will cause the splash screen to not show when
192. ng to normal operation While in this mode all keypad and card entries are denied Audio Alerts Some controller s support audio alerts for both forced door and propped door aka door ajar This parameter lets you specify which local audio alerts are enabled Enter one of the following values to set the desired functionality 0 Propped Door and Forced Door audio alerts are both disabled 1 Forced Door audio alert is enabled Propped Door audio alert is disabled 2 Propped Door audio alert is enabled Forced Door audio alert is disabled 3 Propped Door and Forced Door audio alerts are both enabled Keypress Feedback Audible Audible Keypress Feedback refers to a short audible tone generated each time a controller key is pressed Keypress Feedback Visual Visual Keypress Feedback refers to a short LED flash generated each time a controller key is pressed First In Auto Unlock When First In Auto Unlock is enabled an Auto Unlock won t occur at it s prescribed time and will be deferred until the first person who is allowed to trigger First In is granted access during an Auto Unlock Time Zone IEI Hub Manager Professional v8 Chapter 6 Database 145 Auto Entry Count Auto entry means that you don t have to press the asterisk key after you enter your keypad PIN This count specifies the number of digits that will be buffered before a PIN lookup is performed For example if you set this value to 4 then after
193. nsaction Log 205 Transaction Log Importing 205 Type 162 SUE Uninstall 47 Unknown User ID Event 236 Updates 257 259 Upgrading 260 User Name List Import 195 User Type 162 Extended Unlock 162 Lockdown Panic 162 Lockout 162 Master 162 Passage Toggle 162 Standard 162 IEI Hub Manager Professional v8 Index 272 User Type 162 Supervisor 162 Toggle Passage 162 Users 172 Add Batch of Users 198 Add Group of Users 198 V Visual ID 172 W Walkthrough 30 Waming Messages User Capacity Exceeded 195 Warranty 2 Windows Logon 15 Wizards 82 161 169 195 Access Level 169 Door 161 Site Wizard 82 User Import Wizard 195 IEI Hub Manager Professional v8
194. nshot below This message appears when you save the first user to the system Directly after installation there is no defined default card format yet so the first user you add you must select a Card Format After this point if you choose to set that format as the default format you will no longer need to select a card format when you add additional users since it s already selected for you This is simply a time saver for you so you don t need to select a card format each time you add a user Since most systems use the same format card for every user you typically only need to enter the card number IEI Hub Manager Professional v8 Chapter 6 Database 187 You have selected or defined a card format that is different From the current default card Format Would you like the Format below to be selected by default when adding users in the Future Format HID 26 Bit Site Code 200 Select YES to set this card Format as the new default card format Select NO to use this card Format only for the user you are currently editing No When you select either an HID or AWID format you must enter the site code before you can save the user If you decide to save this card format and site code as the new default then you do not need to enter the site code again Card Format Here you must specify what type of credential you are assigning to the user The term card is used to represent the type of data entered into this field for
195. ny door assigned to that Access Level For example if you have an Access Level named All Doors that has access to a controller with a capacity of 2 000 users and 1 800 users are already assigned to this controller and you attempt to add 700 more users you will get a warning that the capacity of this door has been exceeded by a certain number of users in this case 500 Cancel the addition and go back and edit the list to remove those 500 people that do not need access to this particular door You will have to decide which of these 700 users have the greatest priority on getting access to this door If you require that ALL of the 700 people have access you may be able to upgrade to a door controller that has a higher user capacity if one is available or you may have to exit the Wizard and go back into the main program and go to that door and select the Capacity tab and see the breakdown of how users are assigned to this door and make some changes Refer to the Doors section for details 6 9 2 Add User Group This feature allows you to add a batch of users with common traits and or sequential card numbers 1 Select the Add Group button on the Users screen The Add Users Group screen displays 2 Enter the information in the add group fields as required 3 Select Add to save the user data to the user database To cancel the addition of a group of Users select the Cancel button NOTE Before you can start adding new users Hub Man
196. ofessional v8 Chapter 4 Overview 28 4 3 Menu System Below is complete list of all the available menu options SYSTEM System Manager Login Logout Change Password Exit DATABASE Operators Sites Time Zones Doors Access Levels Users Holidays COMMUNICATIONS Import Door Settings Import Export Doors Network Query System Dashboard TOOLS Log Archiving Audit Archiving Database Backup Restore Database Conversion Utility Run Com Port Test Scheduled Log Import Table Initialization Indexing Application Initialization Options REPORTS Log Filter Time Management Misc Log Reports Assignment Reports Database IEI Hub Manager Professional v8 Chapter 4 Overview 29 Audit Archive Viewer Generate Data for External Report Writer Scheduled Log Import Errors HELP Help Online Support Check for Updates Check for Custom Updates About System Main Menu Commands Below is brief description of each main menu option System Provides a means of launching the System Manager feature which allows you to create delete and switch between other Hub Manager Professional databases you have created logging into the program logging out of the program modifying current login password for the currently logged in operator exiting the program Database Contains options necessary for setting required system parameters to operate the door controllers according
197. ofessional v8 Chapter 5 System p y 53 One operator manages many systems System Manager allows a single operator to manage multiple discrete system databases such as those of multiple independent customers In this scenario it is likely that all data is stored on the operators PC or in a folder on a server that only that operator has access to and this operator can communicate to the access control hardware via the communication type relative to the door controller hardware Application Example A dealer acts as a central station and manages the databases for several customers He can either connect to the hardware via modems PDA s DTD s or network connection dependent upon which communication types the access control hardware supports PC 1 System Repository Folder Server 1 One Operator Manages Many Systems IEI Hub Manager Professional v8 Chapter 5 System Many operators manage one system System Manager can be used to allow multiple operators on different computers to manage a single database that is stored on the network and is accessible by all of the operators that wish to manage the data This is helpful if a company has several people responsible for adding deleting and editing users within their own department Application Example A company with several departments manages its own system Each department head is responsible for managing the users in their
198. oice based upon the doors that user has access to User Selection Select the Users you want to include in this report IEI Hub Manager Professional v8 250 Chapter 9 Reports Assignment Reports Types Show the Access Levels that contain select doors Selectar_ Show the Users assigned to each door Show the Doors each User can access Deselect All C Show the Users assigned to each Access Level Preview This report shows Creer rrr Site Nane Allovay Jay Building A Building A Building A Building B Building B Building B Building Building C Building C Building D Building D Building D Anna Sandstr n Building A Building A Building A Arnold Pears Building B Building B Building B Print Report to Monitor Shift 1 M F Shite 1 M F IEI Hub Manager Professional v8 Chapter 9 Reports P P 251 Show the Users assigned to each Access Level This report will display all the Users that are assigned to each of the selected Access Levels Access Level Selection Select the Access Levels you want included in the report Assignment Reports Report Types Show the Access Levels that comain select doces Show the Users assigned to each doce Show the Doces each User can access Show the Users assigned to each Access Level ALL ADCESS 24 7 Manager Building A Manager Buking 8 Staff Building A Shit 1 Stali Building A Shit 2 Sta
199. om the Start menu open Control Panel then select Add or Remove Programs 2 When the list of programs loads find the application named Hub Manager Professional v8 and select it 3 Click the Remove button on right side Windows Server 2008 and Vista 1 From the Start menu open Control Panel then select Programs and Features 2 When the list of programs loads find the application named Hub Manager Professional v8 and select it 3 Click the Uninstall button at the top NOTE For further information about uninstalling programs from your PC please refer to your Windows documentation IEI Hub Manager Professional v8 Chapter 4 Overview 48 Uninstalling LS Link LS Link is uninstalled using the installation CD that came with the product 1 Insert the installation CD NOTE On most computers the Autorun program launches automatically If it doesn t select Start gt Run browse to the CD ROM drive select the Autorun exe file then select Open and OK Autorun Setup Access Control System Software iE IEI Hub Secured Series a W Install Hub Manager Pro v8 0 PC application H Install DTD Printer Utility PC Application A Install LS Link v5 0 PDA application Eo pee Other Options Uninstall LS Link View ReadMe file Check for Admin rights Visit us at www ieib com 2 Click on Uninstall LS Link which is located in the lower right underneath Other Options
200. on methods of the SEG thereby improving security The SEG device is factory set to leave all the the configuration methods enabled in the Security menu After the SEG is initially setup and is communicating with Hub Manager Professional properly it is recommended that your Network Administrator disables the configuration methods in the security menu which they do not want to leave open Out of box Values in bold italics should always be set to the specified values for this SEG to properly work with Hub Manager Professional All other out ofbox values can be changed as required by the Network Administrator Menu Option Option Name Out of box Can be SEG Values modified by a v1 32 or Network earlier Administrator 0 Server Configuration IP address 0 0 0 0 for DHCP or X XXX for static Set Gateway Y as required Address Netmask XXXX as required Change Telnet Y for greater config password security Change DHCP Y as required Device Name 1 Channel 1 Configuration Baud Rate I F Mode Flow Use UDP TCP IEI Hub Manager Professional v8 124 Chapter 6 Database Menu Option Option Name Out of box Values Can be modified by a Network Administrator SEG v1 32 or earlier Source Port XXX as required Destination Port XXX as required Destination IP XXXX as required 2 Chann
201. on you choose the privileges can always be customized before the operator is created Step 2 of 2 MULTIPLE OPERATORS e This is where you specify how you want to define the multiple operators login name and password e You can either let the wizard create the names for you or you can tell the wizard to prompt you for each operators name and password e You can always edit any of the operator settings after the operator is created IEI Hub Manager Professional v8 Chapter 6 Database 6 4 Sites 77 Setting up a Site is the first step in creating your access control system A Site is defined as a group of controllers with the same connection type You may create as may Sites with the same or different connection type as you require Each Site must have a unique name The following table shows which connection types are supported by each controller type Controller Type Serial RS 232 Serial RS 485 n m Q Ss nea Modem PDA DTD HC500 Hub Max Max 2 v1 Max 2 v2 K XK X lt gt lt x x x x amp X lt K lt gt lt LS2 P prox pad plus Max 3 v1 Max 3 v2 x lt lt x lt XK gt lt gt x lt lt lt prox pad plus IR X NOTE The Palm OS PDA option is only supported when Hub Manager Professional is installed on Windows XP IEI Hub Manager Professional v8
202. onal v8 256 Chapter 9 Reports 9 10 9 11 Generate Data for External Report Writer This option will start the Report Writer Database Copy See Tools gt Options for details on the Generate Report Database option Scheduled Log Import Errors The Schedule Log Import Errors report presents a list of recorded error events with a description for each These are errors that occur during the scheduled importing of transaction logs The program operates in this fashion because logs can be imported even if an operator is not present and this report allows you to determine if any errors occurred during the automated Scheduled Log Import process Select Reports gt Scheduled Log Import Errors from the main menu The system processes your request for this report and then displays the results After viewing the errors the errors are moved into the Audit Trail log IEI Hub Manager Professional v8 Chapter 10 Hel P P 257 Chapter 10 Help 10 1 10 2 10 3 Help The electronic Help file is context sensitive This means for example that if you press F1 while the Access Levels Edit screen is open in Hub Manager Professional the Help file opens to the topic that describes Access Levels Online Support Online Support is available but you must contact a Technical Support Representative prior to using this feature Check for Updates iUpdate is a feature that checks for and installs any u
203. oncept is the same These USB drivers are for use with the following operating systems Windows Server 2003 Windows Server 2008 Windows XP and Windows Vista To use the DTD you must install the USB drivers on the PC The DTD is plug and play so when you plug it in your PC should recognize the new hardware and launch the Found New Hardware Wizard as shown below NOTE Please note that this hardware wizard runs twice Follow the same steps both times NOTE These instructions are for a typical Windows XP system If you are using a different version of Windows or these steps do not match your PC please refer to the instructions for your system IEI Hub Manager Professional v8 86 Chapter 6 Database 1 On the first screen of the wizard select No not this time then click the Next button Found New Hardware Wizard Welcome to the Found New Hardware Wizard Windows will search for current and updated software by looking on your computer on the hardware installation CD or on the Windows Update Web site with your permission Can Windows connect to Windows Update to search for software O Yes this time only O Yes now and every time connect a device No not this time Click Next to continue 2 After clicking the Next button choose the option that says Install from a list or specific location Advanced and click the Next button Found New Hardware Wizard This wizard helps you insta
204. ones section A holiday is defined by specifying the month and day of the holiday Holidays can be either a Single Date for holidays that are only a single day or Block holiday for multi day events When you set up your holidays you have to specify which type you want to use The year is not included in your holiday definition making the holiday year independent which means they only apply to the current year Hub Manager Professional has the option of designating a holiday as a floating holiday for holidays that fall on a different date each year Refer to the Floating Holiday Option below You can define up to 16 Single Date holidays and or 16 Block holidays All defined Single Date holidays are sent to all controllers in the system All defined Block holidays are only sent to controllers in the system that support Block Holidays Secured Series Controllers controllers do not support Block holidays LS2 P Max 3 v1 Max 3 v2 IEI Hub Manager Professional v8 Chapter 6 Database 201 prox pad plus IR and prox pad plus controllers do support Block Holidays To use the Holidays option select Database gt Holidays to open the Holidays directory shown below Holidays 53 a a a a Christmas Day Single Date ec 25 Single Date Single Date Block Nov 28 Sort By Name z Ef Edt Delete Done Search Go Adding a Holiday 1 Select the Add button on the Holidays directory to open the Holiday edit
205. ontain a security chip Those controller types that require a security chip are HC500 Hub Max Max 2 v1 and Max 2 v2 Import Door Settings The Import Door Settings feature imports and displays the complete user data and door settings of any physically connected com port modem or TCP IP door controller to the Hub Manager Professional computer This is useful if you need to retrieve the information stored in a door controller for troubleshooting or if you lose you database and you don t have the information stored anywhere else You can then view print or save this information to a space delimited text file This imported information is stored separately from the central Hub Manager Professional databases in a text file and cannot directly overwrite any data in the Hub Manager Professional database If you did lose your database you would then need to re enter your data NOTE The Import Door Settings can not be performed on Handheld connected controllers 1 First go to Database gt Sites and select the site containing the door from which you want to retrieve data Click the Connect button and exit the screen 2 Then go to Communications gt Import Door Settings from the Hub IEI Hub Manager Professional v8 Chapter 7 Communications 205 7 4 ou 8 Manager Professional main menu to access the Import Door Settings feature Select the door controller from the drop down list To begin the im
206. or just de select the doors you don t want to see After you ve finished your selection you must press the Start button again IEI Hub Manager Professional v8 Chapter 7 Communications 212 System Dashboard Start Pause i Perform on Selected Doors Dashboard Log Display Settings Timed Unlock Passage Unlock Relock lee NE enea fat pera Fak ocean Paria Find pea Pw Sich eit ewe ie L Closed 123338 08 23 18 12 11 08 Max 3 01 08 Open Closed 127083 08 23 18 12 11 08 Max 3 01 04 Building 1 Back Door Select All Select None Building 1 Front Door M Building 1 M Back Door v Front Door IV Enabled Clear Display Dashboard Field Button Descriptions Start By default the Start button is already selected when you enter the screen There are only two reasons live monitoring will stop and require you to click the Start button e If at any point you de select or select a door live monitoring stops e When you click the Pause button live monitoring stops Pause The Pause button suspends the live monitoring process The Input Output Status and Event Log monitoring will not update while the dashboard is paused To re start the process you must click the Start button Back Clicking the Back button exits System Dashboard and returns you to the main screen Timed Unlock When you select this option the selected doors unlock for the specified time duration set for each in
207. or controller Infrared IR Port LED s R RED G Green Y Yellow Power ON Button Z Backlighting ON OFF Power OFF Button 810 0101919 7 IEI Hub Manager Professional v8 Chapter 6 Database p 95 Aiming the DTD The following diagrams show how to aim the DTD at your product oa oo 9 9 0180 OeS080 019 0101819 IEI Hub Manager Professional v8 96 Chapter 6 Database DTD Menu System From the factory the DTD is set in DTD Mode This mode is used to send data and retrieve transaction event logs from controllers that support two way communications When the DTD is first powered up the the Start up Screen is displayed To access the DTD menu system press the ENTER key which is the number 5 key in the center Next you are presented with the DTD Mode Main Menu IMPORT EXPORT UTILITIES and STATUS The IMPORT EXPORT menu is used to export data to the controller or import transaction logs The UTILITIES menu contains options to retrieve information from the door controller time and date options and communications options The STATUS menu contains door information DTD information as well as an option to change the operating mode These menu options are described in more detail in later sections To navigate through the menu system press the down arrow which is the number 8 key in the lower center or the up arrow which is the number 2 key in the
208. or example if you are going to manage a 212i select the 120 User option as the Controller Type Hub Manager Professional does not allow you to manage any System Options or System Parameters for Stand Alone devices IEI Hub Manager Professional v8 Chapter 6 Database 131 6 5 Time Zones Time Zones are used for two purposes e A Time Zone can specify the days and times when a user s access credential is valid e A Time Zone can specify an Auto Unlock schedule for your door controllers The Auto Unlock settings are established in the door settings for each door controller A Time Zone is defined by its beginning and end times and days of the week when this Time Zone is valid You can also specify whether or not you want to include holidays defined in the Holiday database in the Time Zone When you select Holiday under Days of the Week users are granted access on any defined holidays To open the Time Zones directory select Database gt Time Zones Below is a screen shot of the Time Zones directory containing the seven pre defined Time Zones When you first enter the screen the Time Zones are sorted by Name Use the Sort drop down list in the lower right to sort the list by Name Type Start or Stop Time Zones EISIR A IAC Single Day 00 AM 1 59 PM xe Wed Thu Fr Sat Hol Wed Thu Fr Sat Wed Thu F Sat Shit 3 Mon Fri Wed Thu Fr Shit 3 Sat Sun Cross Sa Sort By Name z Add Ef Ea Delete tere
209. ork Administrator as required Please refer to the section named Static IP Address gt SEG Menu System for more details on the individual Security menu items 1 2 w OONAOA Follow the procedure located in the Static IP Address section to enter the SEG menu Once the SEG menu is open select option 6 Security by pressing 6 followed by the Enter key You will now be presented with each security setting not all settings are displayed on all revisions of SEG Disable SNMP Press N SNMP Community Name public Enter nothing just press Enter Disable telnet Setup Press N Disable TFTP Firmware Update Press N Disable Port 77FEh Press N Disable Web Server Press N 10 Disable Web Setup Press N 11 Enable Encryption Press Y T2 e Change Key Press Y 13 Enter pass key of 32 hex digits 16 bytes Press 0 32 times This resets the security key 14 Disable Echo ports Press Y 15 Enable Enhanced Password Press N 16 When complete and the Change Setup menu appears select option 9 save and exit by pressing 9 followed by the Enter key The security settings of the SEG is now set back to IEI out of box defaults Refer to the section relevant to your application to reconfigure your SEG NOTE Once the Security Key is rest to all O s you need to follow the to Reset the Security Key in the PC to all 0 s then specify a new security key and use the Set the IEI Hub Manager Professional v8
210. ort Should you experience any difficulty installing or operating the Hub Manager Professional software please contact your installation service company or IEI at 800 343 9502 Using this Manual This manual your reference to the Hub Manager Professional software accompanies the Hub Manager Professional software installed with your access control system This manual contains the following topic sections along with others Installation This section discusses the procedure for installation Hub Manager Professional software the PDA software and the DTD Printer Utility software Overview This section provides a description of this software s functionality System This section explains the menu choices available on the System menu IEI Hub Manager Professional v8 Chapter 2 Foreword Database This section describes the various program databases Communications This section details how to use the Export to Doors and Import Transaction Log functions Tools This section details the Tools menu options Reports This section supplies procedure for selecting the various types of available reports and shows examples of each Obtaining Technical Support This section describes how to obtain technical support for this software and how to prepare to make a technical support request Glossary This section contains commonly used terms and definitions Manual Conventions Keys Selections and
211. ot automatically adjust on the Spring Forward or Fall Back dates since the dates were previously hard coded into the controllers and are no longer correct Please refer to the manual that came with your controller to see if it supports the new Daylight Saving Time 2007 For controllers that don t support the new 2007 DST Dates you must disable this option in the Door Settings screen and you will need to change the time on the controllers via the controller s keypad twice a year on the Spring Forward or Fall Back dates by performing an export with a device either a DTD or a PDA running LS Link that has the corrected Daylight Saving Time IEI Hub Manager Professional v8 Chapter 6 Database 146 To positively determine if your controller supports DST 2007 format do one of the following 1 RECOMMENDED METHOD Perform a self test on the keypad 7890 123456 if there is a yellow flash at the end of the beeping sequence then the controller supports DST 2007 if there is no yellow flash at the end then it means DST 2007 is not supported 2 Locate the firmware revision label on the microchip then compare to the revision listed in the DST warning messages displayed within Hub Manager Professional You can retrieve the firmware revision using the DTD Utilities gt Get Door Info or using LS Link Files gt Action gt Info then compare to the revisions listed in the warning messages 4 The date code is found on the
212. password This login was initially named HUBMAN but may have been changed If you have more than one login operator in the system and you are not sure which one is the Administrator it is easy to recognize Assuming your login has full access rights to the operator database if you open each operator in the list the Administrator operator has the Toggle Enable All and the Disable All buttons disabled the text appears gray as shown below Operator Change Password Enables you to change the password of currently logged operator Timezones Manages timezones table Sites Manages Sites table Doors Manages Doors table Access Levels Manages uter tights lo access doors Users Manages Users table Holidays Manages Holidays table Operators Manages nghts to use this progam Export to Al Doors in Al Sites sends date to af doors in al shes Log Archiving moves records of transaction log to archive Audit Archiving moves content of audit to archive Database Backup Restore copies entire database to the backup folder Database Conversion converts a database from a previous version Run Com Port Test starts com poet test utility Table Initialization recreates default database tables Application initialization delauks program settings Options sets specific program options and preferences Log prints fitered tansaction lg Misc Reports prints several report types Assignment Reports several report types t
213. pdates that are found for the Hub Manager Professional software No sensitive information is sent during this process NOTE This feature requires an active internet connection 1 Upon selecting this option from the Hub Manager Professional main menu Help gt Check for Updates the program attempts to establish a connection with the update server located on the internet Welcome to iUpdate Click START to use the Internet to check for available updates for your software IEI Hub Manager Professional v8 Chapter 10 Help 258 NOTE If a Windows Security Alert is displayed choose Unblock to allow the update program access to the update server located on the internet Windows Security Alert T To help protect your computer Windows Firewall has blocked I some features of this program Do you want to keep blocking this program Name iupdate Publisher Unknown Keep Blocking Unblock Ask Me Later Windows Firewall has blocked this program from accepting connections from the Internet or a network If you recognize the program or trust the publisher you can unblock it When should unblock a program 2 If the server is found then any available updates are displayed Click NEXT to download and install the available listed updates Updates have been Found 3 Select Next to start downloading and installing the updates You may be required to run the update
214. placed onto the PC but are not stored in the Hub Manager Professional database By using the scheduled Log Import feature you can have those transaction log events automatically imported into the database on a schedule This is helpful if you want to have someone responsible for using the PDA to retrieve transaction logs from the door controllers but not give them access to the Hub Manager Professional program itself Now that person can simply visit each controller and then HotSync the PDA afterwards The log import to the database is then be performed automatically without user intervention Change Login Password IEI strongly recommends that you edit the default operator using Database gt Operators as soon as possible after installing the Hub Manager Professional software Make sure you write down the name and password and store them in a safe location Once you are logged into Hub Manager Professional you can change your password using the Change Password option 1 Select System gt Change Password from the main menu to open the Change Password dialog box Current Password New Password Confirm Password v son IEI Hub Manager Professional v8 Chapter 5 System 72 p y 2 Enter your Current Password on the first line then enter your New Password on the second line You must re enter your new password on the Confirm Password line for confirmation NOTE If you changed the initial passwor
215. port click the Start button When complete the data appears on the screen You can now either print the data or save it to a file To print the data to you printer select Print To save the data to a file select File Now click the Print button If you are printing it to hardcopy then a standard printer dialog opens If you are saving it to a file then a standard save file dialog appears When finished click the Cancel button to close the screen Import Export Doors The Import Export Doors option on the Communications menu is where you send data to your door controllers and import the transaction logs During the export process Hub Manager Professional automatically connects to each site and depending on the connection type the software will attempt to communicate to your door controllers To import or export to your door controllers follow these steps 1 2 4 5 Select Communications gt Import Export Doors from the main menu to open the Import Export Doors screen When you first enter the screen any doors that are known by the database to contain changes will automatically have a checkmark next to the door name If no doors are selected when this screen is opened then this means that Hub Manager Professional believes that all changes were sent to the controllers in a previous export Make any additional door selections if required Verify the correct Communications Options and DTD Specific Option if
216. printer software Manufacturer N Printers Fuji Xerox Fujitsu ay Generic IBM Graphics Spin 4 Generic Text Only GCC Generic Gestetner v ey This driver is digitally signed Windows Windows Update EEE Tell me why driver signing is important Sf Generic IBM Graphics Spin wide i MS Publisher Color Hiatal en or 9 3 Log Filter The Log Filter report contains details of the transaction logs generated at the door controllers You can modify the contents by selecting different parameters Only those events that are supported by the selected door types will be displayed on the right 1 Select Reports gt Log Filter from the Hub Manager Professional main menu The Filtered Log screen displays see the following screen shot IEI Hub Manager Professional v8 Chapter 9 Reports 237 Filtered Log DER User Selection Date Range Single User From 7 22 2004 First Record C Access Level To 7 22 2004 Last Record All Users I No date filtering Door Selection Event Selection Bldg 2a z een AN Pelok ystem Auto Unloc Front M4 System Deadbolt Thrown Locked O System Deadbolt Thrown Unlocked Garage v System Door Ajar Bldg Main v System Door Closed v System Event Log Retrieved Y a v System Forced Door a EI Hogar jA penne to Exit Unknown Event amp Bldg Warehouse Ist IN Auto Unlock Side Entrance Access Denied Ba
217. proximity card Group Code if applicable to the selected proximity format This field is only visible if the card format selected requires the operator to define the Group Code of the proximity card Corp Code if applicable to the selected proximity format This field is only visible if the card format selected requires the operator to define the Corporate Code of the proximity card IEI Hub Manager Professional v8 Chapter 6 Database 189 Card Data V Card RF Fob data will be assigned Card Format HID 26 Bit Visual ID Hot Stamp 14 5820 2 Card Number 63491 Site Code 128 NOTE If you know that the Site Group or Corporate Codes are part of the data format you have selected but these fields are not visible then these fields may be predefined unchangeable and should not be displayed potentially for security reasons Enrollment Station The Enrollment Station is a device used to enroll HID format proximity cards up to 40 bits This device connects to the PC using a USB or serial COM port connection It allows you to read the raw card data directly from an HID proximity card and store it in the database so you can export it to the door controller This is helpful if you do not know the exact format of the HID proximity cards you want to assign to a user The raw data received by the Enrollment Station is the exact data the controller reads from an HID proximity card when presented to a card rea
218. r 6 Database 173 NOTE The Master Code should not be used to gain access to any battery powered controllers Using this code type to gain access will reduce the controller battery life since it also enables communications and keeps the controller powered up for 60 seconds Supervisor User The Supervisor User aka Supervisor Code is a mandatory user that is required in every user database and always appears in the user list IE recommends that you add a supervisor PIN even if you don t plan to use it By default this user s PIN is empty As soon as you define a PIN for this user this user is sent to every controller in the system that supports this user type during export This user is always stored in user memory location 2 in the controller This user is not sent to controller s that do not support the supervisor user Refer to the Support User Types Chart in the Access Levels section for a list of support user types This user is not assigned to an Access Level because this user is automatically sent to every controller in the system that supports this user type during export You can use this PIN to access program mode in the controller although this is not recommended when using software This user also acts as a Com Unlock Import and Export user which is used to enable handheld communications when using a LS2 P and prox pad plus IR controller Users Directory Field Button Descriptions Below is a screens
219. r 9 Reports 1Reports Menu anai red neea cede a Ae tance as ae Aa a Tae aa aiaa 235 2 Printer OptiON wscccvecsesscccedsccectesseaceeves cosceseeerentestsdermeeeeneteedecasieeeerdevereecs 235 3SLog Filter eanan eisai else aaa aar aaa aaa iaa pie seein 236 A Time Management icc seiciiccen teehee tctecs cotetees aa anena aaan aiiken ii anita 240 SiMisce LOg Reports jose caciiescentcece sce ertecgcetaececun stcvaceut gece anced dachuerpeaccCdvects 244 IEI Hub Manager Professional v8 IH 6 Assignment Reports siias ninaa ia aiana Database gsseetshiccieesieeetesdees didhevecad darian de faaata nea Saati 8 Audit so a aa evade Taa na aaa aaae akaa naan 9 Archive Viewer siciciccecicsiceecctaceivedeseneesscesteenceieteveesiceevees eens 10 Generate Data for External Report Writer 00 11 Scheduled Log Import Errors cccccceeeeeeeeeeeeeeeeeeeeeeeenes Chapter 10 Help AHelps OjO e a AEE TEAT Z Online SUPPOMT vasas aroan are ei Edua e karharia nuaira 3 Check for Updates cccceeeeceeeeeeeeeeeaeeeeeeeeeeeeeeeeeeeeeeees 4 Check for Custom Updates cccceeeeee secre eeeeeeeeeeeeeees 5 Upgrading Hub Manager Professional seceeeeeeeeees GADOUt saeara airar ni a a e E aE aeriana FGIOSSALY orara AES E EAEn ECAT AE EN ENa E EEIE EE EERS Chapter 11 Obtaining Technical Support 1 Obtaining Technical Support s sssssssssssesssennnnnnnennnnnnennnenns Chapter 12
220. r choosing your installation location click OK to proceed with the installation The next screen you are presented with shows a progress bar and various files being copied to your PC 6 Once the progress bar is complete the Information screen appears containing the software Release Notes which is the ReadMe file included in the installation folder Please read the ReadMe file because it contains the most up to date information about new features and important changes to the IEI Hub Manager Professional v8 Chapter 3 Installation software 7 Click Next to continue then click Finish on the final screen to complete the Hub Manager Professional v8 software installation LS Link Installation LS Link is qualified to work on Windows XP Home and XP Professional only If you are not running one of these supported operating systems the PDA software installation will be denied PDA s are not supported by Hub Manager Professional when installed on Windows Vista Windows Server 2003 or Windows Server 2008 NOTE Refer to the PDA Software section for additional details about using LS Link System Requirements The following is a list of required equipment in order to use LS Link e El s Hub Manager Professional v8 software e Windows XP Home or Windows XP Professional Operating System e PDA with Palm OS 3 5 4 x or 5 x e Palm Desktop and HotSync Manager software provided by PDA vendor e 250KB of available memory
221. rID 236 Date Setting 205 EventLog 205 Deselect Door 162 Events 205 Device Group 77 Exit 72 Device Type Expiring Users 152 172 BC ont 1744 Export data to Doors 205 Bupa A49 Export Time Date 205 Pee Aen Extended Unlock User 162 Meee SA3 External Tools 223 Max2v2 149 Max 3v1 152 Max 3 v2 152 F prox pad plus 152 prox pad plus IR 150 First In Auto Unlock 152 Secured Series Controllers 149 Floating Holiday 200 DHCP 106 113 117 Foreword 2 Disconnect 77 Door G Address 134 Device Type 134 Generate Data for External Report Writer 256 Log Event Mask 134 Glossary 263 Name 134 Go To Assist 257 Site 134 GoToAssist 257 System Options 134 Group 198 System Parameters 134 Group Code 172 Time Zones 134 Door Settings 134 Door Wizard 161 Doors IEI Hub Manager Professional v8 Index 269 H HC500 149 Help 1 About 261 Check for Custom Updates 259 Check for Updates 257 Help 257 HID Cards 172 HID Prox Cards 172 Holidays 200 Hub Max 149 Import Door Settings 204 Import Log 205 Indexing 228 Indexing error 228 Initial Setup 23 Installation PC Software 6 PDA Software 6 IP Address 106 113 117 iUpdate 257 259 siea LAN 106 Live Event Log 211 Live Log Settings 211 Live Status 211 Lockdown User Panic 162 Lockout User 162 Log 205 Log Archiving 216 Log Filter 236 Log Importing 205 Login 15 70 Logout 70 LS Link 160 LS2 P 160 Main Menu 28 Manual Conventions
222. rammed the card into and enter that exact data into the Raw Data field This method does not apply to LS2 P or prox pad plus IR products Raw Card Data Raw data is the actual data that is stored in the controller This raw data has no particular format It can be comprised of HID proximity card data RF Fob Data enrollment station data or some other type of input device but none of the parameters of those formats are specified in the raw data It is up to the controller to capture the data that it received and see if a match can be found Since the controller does not know the origin of the card data it is able to store card data for any 40 bit or less HID card format Because the controller does not know the format of the data it has no way to perform Site Code Group Code Corporate Code verification PIN Data a k a Keypad Code data A user PIN Personal Identification Number is the actual keypad code used to gain access through the door PIN data will be assigned Check this box to open the PIN Data options and assign a PIN to the user PIN You can enter a custom PIN in this edit box This number is the actual keypad PIN code used to gain access through the door Generate Random PIN IEI Hub Manager Professional v8 Chapter 6 Database 191 The Generate Random PIN button generates a random PIN for the user The number of digits is set in the Random PIN Length Edit Box Random PIN Length The Random PIN L
223. reater the security It only takes 9 attempts to find a 1 digit code Code PIN Same as Code Number COM Port This is a serial communication port or a USB port on a personal computer through which the Hub Manager Professional software communicates DB9 This is a 9 pin connector that is shaped like an elongated D it can be found on the back of a computer DB25 This is a 25 pin connector that is shaped like an elongated D it can be found on the back of a computer Door In this manual the term door is used synonymously with the term controller Door Controller or Door Control Module When referring to Door Status what is really being said is Controller Status Export The action of sending Door Settings information from the Hub Manager Professional software to the controllers Forced Door Alarm This is the programmable feature in a controller whereby the Forced Door relay located in the controller is activated for a specified time when the controller detects that a locked door has been forced open NOTE This requires that a door position detection device has been properly installed IEI Hub Manager Professional v8 264 Chapter 10 Help Handheld This is a generic term used to describe a PDA or DTD handheld device Import The action of retrieving information from the controller network into the Hub Manager Professional software Keypress Feedback This is a feature of the controller wher
224. responding normal work times days and the doors they can access normally This latter idea is known as Access Levels It minimizes required software programming to a simple action of transferring a mirror image of the existing facility s employee work groups and schedules into the corresponding Hub Manager Professional software screens Access is granted by issuing each person access credentials such as a card RF Fob Personal Identification Number PIN or other form of credential and then assigning that person to an identified facility work group called Access Level an Access Level is a combination of each person s work group doors times and days and then downloading this access level data to the controllers Creating Access Levels 1 Create Access Levels by first identifying and grouping employees according to the following parameters e Logical work groups such as office factory supervisors and marketing for the employees assigned to each work group e The normal group work schedule for each work group e The doors that each work group can access e The times that each work group can access the specified doors 2 Once you finish identifying and grouping employees transfer this access level information into the corresponding software screens forms used to program facility access control parameters into the Hub Manager Professional software 3 When you finish transferring access level information into the software screens do
225. rge system with a large number of users and various security requirements When you create a new user you assign the user to an Access Level rather than directly to a door An Access IEI Hub Manager Professional v8 Chapter 6 Database 163 Level defines which doors a user has access to the type of user the users access condition ie Code OR Card Code AND Card and the Time Zones in which the user has access This simplifies administration because the Access Level contains all information about a user s access allowing you to group like users together rather than set up each user s access requirements individually This section requires special attention because Access Levels are integral to the operation of the Hub Manager Professional software Please ensure that you understand this section completely before you start adding or editing Access Level information To select the Access Levels option select Database gt Access Levels Access Level Detail Access Level Name fat Click a door to edit its access privileges Doors currently assigned to this Access Level are displayed with a green checkmark gt Building A 1 Allow or Deny access V Allow access to the selected door Back Closet 2 Set the User Type Standard Access X y Garage y Hangar 3 Set the Access Condition Code OR Card lt A 3 pe 4_ Select the times that users should be granted access to the selected door w Back
226. rns all databases and programs settings to the default out of box settings It would be the equivalent of deleting all databases and reinstalling the Hub Manager Professional software The parameters and settings that are reset include but are not limited to IEI Hub Manager Professional v8 228 Chapter 8 Tools 3 disables System Manager and associated settings defaults the Report Writer path password and options disables Auto Login removes custom support contact info removes the default card format setting removes all memory of custom screen size and position of the screens opened in Hub Manager Professional Select Tools gt Application Initialization from the Hub Manager Professional main menu to access the Application Initialization program A confirmation prompt displays Select OK or Cancel to reply as appropriate If you select OK the program resets all application settings to the default values and then displays a prompt at the end not shown Select OK 8 11 Indexing The Indexing option indexes the Hub Manager Professional program s databases Indexing reorganizes all the records in each database so that user access is faster and more efficient Running this option is not usually necessary No data is modified during this process 1 2 Select Tools gt Indexing from the main menu to access the Indexing feature and display the Indexing screen Sele
227. rollers you can select up to 8 Time Zones NOTE You must select at least one time zone when adding a door These Time Zones are used for two reasons e To specify when a user is allowed access e To specify an auto unlock or scheduled unlock time period Auto Unlock Time Zones An Auto Unlock Time Zone means the door will unlock at a scheduled time and relock again at a scheduled time This feature is sometimes referred to as scheduled unlock You can designate any number of the time zones assigned to a door as auto unlock Use the following steps to create an Auto Unlock Time Zone 1 First add a time zone to the Time Zones directory located in Database gt Time Zones See Time Zones for more information 2 Next edit the door you want to auto unlock or add a new door then select the Time Zones tab 3 Now find the time zone on the left under Available Time Zones that you want to assign as an auto unlock Double click it to move it over to the right so it appears under Selected Time Zones 4 Finally check the box next to the time zone you just assigned to the door to make an auto unlock time zone When the clock in the controller reaches the time zone start time the door will automatically unlock and when the time zone end time is reached the door will automatically lock It will do this only on the days you selected when you first set up the time zone NOTE If the 1st In Auto Unlock option is enabled in this controller
228. rred to as SEG from this point forward There are 3 methods that can be used to configure the IP Address of the SEG e Dynamic IP Addressing va DHCP server with an IP that can change this is the recommended method but it requires SEG firmware v1 3 or greater e Dynamic IP Addressing va DHCP server with non expiring lease can be performed on any version of SEG e Static IP Address can be performed on any version of SEG NOTE If your SEG has a firmware version of 1 3 or higher and there is a DHCP server on the network please refer to the Dynamic IP Address section IEI Hub Manager Professional v8 Chapter 6 Database 107 Setup Method Definitions Dynamic IP Address via DHCP server IP Address in SEG can change This method means the SEG is assigned an IP Address by the DHCP server on your network Once the DHCP servers knows the MAC Address of the SEG the IP Address can change and Hub Manager Professional will automatically retrieve the IP Address from the SEG each time it attempts to communicate to it This is the recommended method but it requires SEG v1 3 or greater firmware Refer to the Dynamic IP Address section for further details Dynamic IP Addressing via DHCP server with non expiring lease IP Address in SEG does not change Using this method you simply give the IT department the MAC Address of the SEG and ask them to assign it an IP Address with a non expiring lease Refer to the Dynamic IP Addr
229. rs The wizard will warn you to not create users without an Access Level assigned If you do not know for sure where each and every user will be granted access you can always create an empty Access Level that has access to no doors assigned initially You can then add the group of people that will most likely have the exact same access privileges and modify the Access Levels privileges afterwards Try not to add groups of users larger than 1 998 in this manner 1 998 users 1 Master Code 1 Supervisor Code since most controller s don t support more than that number of users Step 1 Open CSV File Step 1 of the wizard prompts you to specify the CSV file where the names are located 1 Select the Open CSV File button and browse to where you have stored the CSV file containing the user names If the list is Imported successfully you will receive a message File Read OK 2 Select Next to continue The import function will check for and announce to you any duplicate first and last name combinations within the CSV file as they are being imported Step 2 Add Users Step 2 is where the users are actually added to the database You may select a block of Users individual Users one at a time or all Users in the list You may use any combination of these selection tools you can deselect a user by removing the check in the checkbox next to the User name or by clicking the Uncheck All button and starting again Selecting a B
230. rs Now when this user attempts to access the building an event is generated and stored in the controller that says Access Denied Bad Time Zone IEI Hub Manager Professional v8 Chapter 6 Database 177 Retire Selected Users Retiring a user means that the user will not be sent to any door controllers in the system but the user will remain in the database In addition when you retire a user the PIN or card data that was assigned to the user is removed from that user and is now available for use by any other new or existing user in the system You would use this feature when you want to permanently remove a user from all the controllers in the system but you want them to remain in the database so you can view their entire transaction log history in the log filter report When a user is retired all the user s events that occurred prior to retiring the user remain in the transaction log filter report The Retire Selected Users option is an alternative to the Delete Selected Users option which permanently deletes a user from the database including all events associated with that user To retire a single user check the box next to a single user s name then click the Retire Selected Users button To retire multiple users at once select the users you want to retire by using one of the methods described above then click the Retire Selected Users button After you retire a user it says USER RETIRED in the User Info se
231. ry folder for each system you create System Manager New System Properties System Name McDonalds 7020 Create this new system in please select an option O anew folder Folder Path C Systems v Create This System Now IEI Hub Manager Professional v8 Chapter 5 System 66 p y Locate Import Repository This is the process of using a particular installation of System Manager to navigate to a System Repository folder that is currently not known by this particular PC Once you have browsed to that folder select OK Now all Systems stored in that System Repository folder will be displayed in your list of known systems NOTE In order to properly access a System Repository folder your Network Administrator must have given you full Read and Write privileges to that folder System Manager Define Existing System Folder Browse to a folder that contains existing systems you created with this utility Once the folder is identified the systems contained within this folder will be displayed in the List of Known Systems on the main page 4 system folder will only need to be identified once C Systems Rename Selected System This option changes the name of the selected system Once a system is renamed the next time an operator runs System Manager the new system name will be displayed in the list of known systems A system should be closed before it is renamed System Manager
232. s documentation IEI Hub Manager Professional v8 50 Chapter 5 System Chapter 5 System 5 1 5 2 System Menu Selecting the System Menu Item The System option contains menu choices that allow you to log into the system log out of the system change your password and exit from the program Select System from the main menu to display the System drop down menu You can access the following standard program functions via the System menu System Manager Login Logout Change Login Password Exit System Manager System Manager allows Hub Manager Professional to manage any number of individual discrete system databases System Manager can also allow access to those Systems by additional PC s on your network The operators of those PC s must have sufficient network access rights to the folders that store the System data A system consists of a database and files directly associated with that particular database Each System is data independent of the other Systems you have created When a system is created it is stored in a folder that you specify That folder is called a System Repository System Repository folders can be created in any network location that the creating PC has read and write access to Any number of System Repositories can be created and a System Repository can store any number of Systems IEI Hub Manager Professional v8 Chapter 5 System 54 System Manag
233. s may be a shared folder network folder mapped folder VPN etc Launching and Closing System Manager System Manager can be seen running in the System Tray typically in the lower right corner of your screen see below IEI Hub Manager Professional v8 Chapter 5 System p y 59 System Manager is automatically launched when Hub Manager Professional is launched but System Manager is not automatically closed when Hub Manager Professional is closed This allows System Manager to be able to process messages from other installations of System Manager running on other PC s One type of request could be that an operator on another PC needs to access to the dataset that is open on your PC in this case the operator on the other PC will perform a Request to Close Basics of Operation When a System is opened the System Manager program will actually make a local copy of the data for use during program operation and will store the data back to the System Repository folder upon selecting to close the system This copy is also created even if the data repository folder is on the local PC IEI Hub Manager Professional v8 Chapter 5 System 60 p y Standard Options Open Selected System while the system is not opened on another PC This option is used to open the system that is selected in the list If this option is selected and a different system is already open then the open system will be closed
234. s site I Data Transfer Device DTD Port z The setting vs See PDA Software for more details on using the PDA software IEI Hub Manager Professional v8 Chapter 6 Database 85 6 4 4 Data Transfer Device DTD Connection Data Transfer Device vs PDA Operation The Data Transfer Device DTD is a handheld battery powered device used to send and receive data with prox pad plus IR and LS2 P controllers The main difference between the Data Transfer Device and a PDA is the way data is transferred from the PC to the DTD Unlike the PDA which requires Palm Desktop software HotSync Manager and LS Link the DTD does not require any additional software and interfaces directly with Hub Manager Professional via the PC s USB port The Data Transfer Device DTD is compatible with a USB port v1 1 or v2 0 and requires Hub Manager Professional v7 3 or higher to operate Before using the DTD you must install the USB drivers The DTD is plug and play so when you plug it in your PC should recognize the and attempt to install the drivers You can either tell Windows to search automatically or browse to the drivers yourself which are located on the Software Installation CD and are also installed onto the PC when you run the software installation Installing the USB Drivers The following steps are part of the Microsoft Windows Add Hardware Wizard and varies in the different Windows versions but the overall c
235. se this button to search for the DTD on the COM Port set in the drop down list of this screen If the DTD is not found on the specified com port then you will be asked if you want to search the other COM Ports 1 through 9 Update DTD Firmware Button This option updates the DTD firmware if a new version exists This process takes approximately 2 minutes or less depending upon the speed of your PC IMPORTANT NOTE Once you start this process do not disconnect the DTD from your PC You must wait until the process is completely finished before disconnecting the DTD Check DTD Memory Button This option displays a summary of the door file information that is currently stored on the DTD including firmware revision and part number total door capacity existing export files existing log import files and mode of operation Erase DTD Memory Button This option erases the entire memory of the DTD bringing it back to an out of box state It takes a maximum of 10 seconds to complete Any data on the DTD such as imported event logs is erased and cannot be recovered IEI Hub Manager Professional v8 92 Chapter 6 Database Determining the USB COM Port Number When you connect the Data Transfer Device to your computer s USB port the PC automatically assigns it a COM port number You must then select this COM port in the software to communicate to your DTD You can either use the automatic search feature in Hub Manager Profess
236. see Log Archiving and Audit Archiving 1 Select Reports gt Archive Viewer from the Hub Manager Professional main menu The Archive Viewer screen displays IEI Hub Manager Professional v8 Chapter 9 Reports Archive Viewer C Log Archive Audit Archive 6 11 2004 10 31 34 AM 6 11 2004 10 32 59 AM 6 11 2004 10 33 16 AM 6 11 2004 10 33 47 AM 6 11 2004 10 34 24 AM 6 11 2004 10 34 34 AM 6 11 2004 10 34 43 4M 6 11 2004 10 34 43 AM 6 11 2004 10 34 44 AM 6 11 2004 10 34 44 AM 6 11 2004 10 34 45 AM 6 11 2004 10 34 46 AM 255 TAR Open Selected Type Time Operator Descripti Login Adding or editing user Phil Ivey Added or modified door Foyer Timezone Shift 3 added or modified Access level Maintenance Shift 3 added or modified Adding or editing user Phil Ivey Full Export started at 6 11 2004 10 34 43 4M Site Interior Doors Interior Doors site is disconnected Site Exterior Doors Exterior Doors site is disconnected Full Export completed at 6 11 2004 10 34 46 4M 2 Specify the desired type of Archive report Log Archive or Audit Archive and select the Open Selected Type button A Select Archive screen displays Select the Log or Audit file you wish to view You can navigate to the desired directory using standard Windows techniques 3 To print these files open them in another program that can read CSV files such as Microsoft Excel IEI Hub Manager Professi
237. set to 19200 I F mode Communications speed between the SEG and access control equipment This should always be set to 4C Flow Communications speed between the SEG and access control equipment This should always be set to 0 IEI Hub Manager Professional v8 126 Chapter 6 Database e 6 Security Here you can change the Encryption key to match the encryption key Hub Manager Professional is using This is normally not necessary because Hub Manager Professional normally performs this function After going through this menu item completely the encryption settings are automatically saved and the session is closed e Disable Telnet setup This setting defaults to the N No option The Y Yes option disables access to this Configuration Menu by Telnet port 9999 It only allows access via the Web pages and the serial port of the unit Disable TFTP firmware upgrade This can be changed by the Network administrator as required for greater security Disable port 77FE This can be changed by the Network administrator as required for greater security Disable Web Server This can be changed by the Network administrator as required for greater security The Y Yes option disables the use of the Web page configuration tool that is built into this unit Disable web setup This can be changed by the Network administrator as required for greater security Enable encryption Encryption must always be enabled beca
238. sh Drive or to a network drive that is accessible from your new PC If you haven t already done so install Hub Manager Professional v8 onto your new PC Refer to the installation section for details Run Hub Manager Professional v8 on your new PC and login Once the program is open select Tools gt Database Conversion Utility Refer to the Database Conversion Utility section of this manual In the Conversion Utility select the version of Hub Manager Professional database you are converting from in the Source selection Select Hub Manager Professional v8 in the Destination selection Check the option called Let me specify the source folder and click the Browse to Database Folder button IEI Hub Manager Professional v8 Chapter 10 Hel P P 261 9 When browse dialog box appears locate the folder you copied the old database to If you placed in on removable media insert it and browse to it Once you ve located the database select it then click the Convert Now button 10 When complete click the Exit button The upgrade process is now complete 10 6 About This screen contains information about the Hub Manager Professional program This is also the screen where you can edit the Support Contact Information that appears in the lower right of the main screen In order to edit these fields you must log in to the program using the Hub Manager Professional administrator login name and
239. sional Choose Communications gt Import Export Doors enable the Import Transaction Log option then select the Start button and wait for the import process to finish When complete all data between Hub Manager Professional and the controller is synchronized IEI Hub Manager Professional v8 Chapter 4 Overview 37 LS Link automatically handles all existing door data during the HotSync Manager process All door export data from the Hub Manager Professional stored on the PDA prior to the start of the HotSync Manager session is deleted from the PDA memory All log event data from the doors stored on the PDA prior to the start of the HotSync Manager session is transferred to the PC for import by Hub Manager Professional Once the HotSync Manager has completed run LS Link from the PDA main Screen LS Link s main screen has three buttons and a Site drop down list A i LS Link By IEI i Site e The title bar information symbol in the upper right is functional in all LS Link screens Select the information symbol to display the definitions descriptions of the features functions and data presented in the current screen IEI Hub Manager Professional v8 38 Chapter 4 Overview Imp Exp Button This button is short for Import Export and it s used to initiate communications with the controller This includes door identification importing event data from the controller and exporting
240. sional found are displayed in a grid on the right side as shown below Common Parameters TCP IP Parameters Assigned Doors IPAddress of SEG 192 168 2 125 lt lt Query this SEG for example 192 168 1 110 MAC Address of SEG 00 20 44 52 4B 89 Search for SEG devices for example 00 20 44 52 F2 84 4 IP Address MAC Address 9997_ IE Hot 192 168 2125 00 20 4A 52AB 89 1 30 Serial Net Number fi 2 192 168 2195 00 20 44 52 F2 84 1 30 Security Key Ooooo000000000000000000000000000 Set the above Security Key into the SEG Reset Security Key in SEG to all O s Reset Security Key in PC to all O s Launch SEG Trouble Shooter Utility Launch SEG Serial Port Setup Utility o Save X Cancel IEI Hub Manager Professional v8 Chapter 6 Database 116 4 The message below is displayed asking you to select a SEG in the grid Click the OK button Hub Manager Pro Select the SEG in the grid that has the same MAC address as the SEG you are setting up The MAC address can be Found on the label affixed to the SEG EXAMPLE 00 20 44 52 F2 84 5 Now click on the SEG in the grid that has the same MAC Address as the SEG you are using for this site 6 A message is displayed asking you to generate a new Security Key Click on the OK button Hub Manager Pro IF you want to change the encryption Security Key select the button labeled Generate Random Security Key IF you don t want to chang
241. sor N A N A 1 1 1 1 1 required required required required required Access Level Wizard The Access Level Wizard presents you with a step by step process to creating an Access Level that can be assigned to users The wizard will help you to create consistent access privileges to the Doors you have selected If you choose to apply all the settings you specify to every selected Door by leaving the default YES option selected in steps 3 4 and 5 every Door you selected in step 2 will be setup the exact same way Step 1 of 5 Name the Access Level IEI Hub Manager Professional v8 170 Chapter 6 Database e It is recommended that you chose a name that describes the type of people that will be assigned to this Access Level such as Accounting Manager Accounting Staff Production Manager Production Staff All Access or even Relock All e Anyone assigned to this Access Level will have the exact same access privileges as every other member of this Access Level e The name you assign can be changed at any time after the Access Level is created Step 2 of 5 Door Selection e This step is where you select which Doors the Users that are assigned to this Access Level will have access to e If this Access Level will have access to ALL Doors in the system just leave YES selected otherwise choose NO and select the appropriate Doors Step 3 of 5 User Type Selection e Th
242. sor to the option you want to view and press the ENTER key on the DTD You are now presented with the following screen Pressing the up or down arrow on the DTD moves you through the list of doors When you reach the door you want to view press the ENTER key ABOUT The ABOUT screen displays the DTD firmware and hardware versions as well as the memory capacity A 3 indicates there are three memory chips installed which supports 95 doors IEI Hub Manager Professional v8 Chapter 6 Database 105 SET MODE This options allows you to change the operating mode of the DTD From the factory the unit is configured for DTD Mode which is indicated by the symbol To change to Printer Mode use the down arrow 8 key to move the cursor next to SET PRINTER MODE then press ENTER 5 key Refer to section 4 which discusses Printer Mode Security Risk Warning W01 When the DTD attempts to communicate to the door controller during the import export process it first asks the controller if program mode was entered If program mode was entered on the controller via the keypad or the program button on the controller the following warning is displayed This warning means that someone may have programmed data into the controller that doesn t match the PC software database When this message is displayed you can either ignore it for the time being and continue with your import export or you can press the back arrow 4 key
243. ss 1 Each controller s network status starts with a blue question mark next to each door location which indicates the software hasn t attempted to query that controller yet As the operation continues and each door controller location is polled the fields described below are populated as each door is found NOTE If you want to query just a single door go Database gt Doors open that door for editing and select the Query Now button Field Button Description Current Site This field identifies the current site you are connected to and are attempting to query Add new found doors This box tells the software to automatically add each new unknown door it detects during the query process Each time the software finds a new door controller it prompts you with a door settings screen to confirm the name and door settings before adding it to the database Start Stop These buttons start and stop the network query process Done The Done button closes the Network Query screen and returns to the main screen Found When the Network Query finds a door controller it fills in this field with what it found Name This is the name of your door controller Expected This field contains the controller type the Network Query expects to find It uses the controller type you selected when you added the door Description of Network Query Icons Black Check Mark A black check mark indicates the query found a door controller Red X A red
244. ss Level you want to assign this user to just double click that Access Level Your selection will then appear in the Access Level drop down box Below is a detailed description of each function in the Access Level Selection Tool Find Door The Find Door section allows you to search for a specific door Just type the name of the door you are looking for to highlight the matching door in the Door Selection list This is useful if you have a large number of doors in the list Door Selection The Door Selection area shows all the doors currently in the system This is where you select which doors you want the user to have access to When you select doors the available access levels containing all the selected doors is shown in the Matching Access Levels area on the right If there are no Access Levels that match your selection then the Matching Access Levels remains blank Now you would use the Add New feature described below Add New As mentioned above if there are no Access Levels that match your selection then the Matching Access Levels remains blank In this situation use the Add New feature which allows you to create an Access Level directly from the Access Level Selection Tool screen To create the new Access Level leave the desired doors selected then click on Add New to open the Access Level Detail screen Next to each door you had selected is the text TO BE ASSIGNED indicating these are the doors you intend to add to the Access Level
245. ss starting at door 1 You can use this feature to test communications to each controller in your system when you first set up a system or if you need to troubleshoot communications issues Network Query Process NOTE You cannot use the Network Query feature for Handheld connected controllers 1 Prior to using the Network Query feature all your door controllers must be physically connected and each must be addressed with a unique door address 2 After you ve opened Hub Manager Professional go to Database gt Sites to open the Sites directory Select the site you want to query and click the Connect button Click the Done button to exit the screen 4 Select Communications gt Network Query from the main menu to display the Network Query screen Place a check mark in the Add new found doors box This box tells the software to automatically add each new unknown door it detects during the query process Each time the software finds a new door controller it prompts you with a door settings screen to confirm the name and door settings before adding it to the database If you ve already added all your doors to the database or if you are troubleshooting a previously working system then you do not need to use this option 6 Press Start to begin the network query w a IEI Hub Manager Professional v8 Chapter 7 Communications 210 7 The program then polls each door address for the site starting at addre
246. st Name Field 2 Last Name Field 3 Keypad PIN Field 4 Card Number programmed onto card Field 5 Visual ID typically refers to the hot stamp number printed on an access card but can be any text you want to import The CSV file shouldn t have a header row The CSV file shouldn t have any carriage returns If a field such as Keypad PIN is being imported then that field must be filled for each and every user being imported using the CSV file Each field shouldn t be more than 30 characters long If any field is more than 30 characters that field will be truncated to the first 30 characters Any apostrophes will be removed e Here is a sample of the required CSV file format John Smith 827163 23862 License Plate LA 647 Jim Jones 291737 295 License Plate 28W E59 Recommended Preparation of the Hub Manager Professional database before CSV File Import Although it is possible to import a name list of up to 20 000 and create these users without assigning them to an Access Level it is highly recommended that you assign an Access Level to each of the users you are adding If you are importing 1000 s of names and do not assign an access level afterwards you will have to edit each of these users individually requiring 1000 s of keystrokes But this may be the option you want if you prefer to bring in the entire list and then assign the Access IEI Hub Manager Professional v8 196 Chapter 6 Database Level to the use
247. st line and the door name is on the second line When you reach the door you are looking for stop Now enter your Com Unlock code on your door controller and aim your DTD at the Infrared IR port on the door controller and press the ENTER key If communications are not established you are prompted with the following message either you entered the wrong code or are not aligned properly Try again then press ENTER to continue IEI Hub Manager Professional v8 100 Chapter 6 Database If the serial number in the export file you are trying to send does not match the serial number in the controller you are prompted with a warning message This message means one of two things either the serial number in the door file you chose does not match the serial number of the door controller or this is the first time you ve attempted to communicate with the door If you wish to proceed press the ENTER key to continue When the transfer begins the following screen appears and the green LED turns on If at any point you lose communications with the door controller the red LED turns on You have 10 seconds to move the DTD back into range When data transfer is complete the message below appears Press the up or down arrows to move through the door list IEI Hub Manager Professional v8 Chapter 6 Database 101 UTILITIES Menu To access the UTILITIES Menu press the ENTER button from the Start
248. still gain access after this threshold is reached One other important item to note is the unlock timer This user type uses the Lock Timer Extended Users time rather than the time for Standard Users NOTE The Emergency User type cannot be disabled via the User directory or the User edit screen If you do disable a user in the software the user will still gain access An Emergency User in the Max 3 v2 controller has 24 hour access regardless of the Time Zones assigned in the Access Level In addition this user type will not trigger a First ln Auto Unlock Time Zone Extended Time An Extended Time user type unlocks the door for a longer period of time than a standard user The unlock time is set in the Lock Timer Extended Users setting in the System Parameters section of the Door edit screen This time is defaulted to 10 seconds You must specify the time in each individual controller You would use this user type for anyone that requires more time to get to the door after they ve unlocked it Lockout IEI Hub Manager Professional v8 Chapter 6 Database 167 When a Lockout User enters presents their credentials all other users are locked out and are denied access to the door This applies to all users in the controller except the Master Supervisor and Emergency users which can t be locked out To remove the lockout condition either the lockout user who initiated the lockout or another lockout user must present
249. systems System Manager was designed to be used to maintain multiple individual databases across a network by multiple operators Application Example 1 Central Station You re a dealer who manages the access control systems for several of your end user customers and you have multiple employees at your central station who are allowed to modify the data of those customers Hub Manager Professional and System Manager is installed on each employee s PC that may be managing a customer system System Manager is run on any of those PC s and is used to create a new System for each customer Those systems can be stored in a folder anywhere on the network as long as that folder is accessible to the other employees that may also be managing that customer s system All systems can be stored in one System Repository folder or each system can be stored in its own System Repository folder thereby allowing it to be completely separate This could be helpful if you do not want to give certain employees access to a particular system You could simply have the network administrator create a folder on the network that is inaccessible to a particular employee and then store that customers system in that folder Customer 1 System Dataset Customer 2 Systern Dataset Customer 3 System Dataset Server 1 Customer 4 System Dataset Many Operators Manage Many Systems Central Station Example System Repository Folder A IEI
250. t screen The 1st In Auto Unlock option is located on the Options tab in the Door edit screen In addition a user can only trigger a First In Auto Unlock when they are assigned to an Access IEI Hub Manager Professional v8 158 Chapter 6 Database Level containing that particular time zone For further details regarding Users Doors and Access levels refer to the Users Doors and Access Levels sections For addition details regarding Auto Unlock refer to the Auto Unlock Time Zones section of the Doors topic NOTE This option only applies to users sent to Max 3 v2 controllers although the check box is visible for all users This check box has no affect on users sent to any other controller type IEI Hub Manager Professional v8 Chapter 6 Database 159 Temporary Expiring Users Another feature supported by the Max 3 v2 is temporary users also known as expiring users The Max 3 v2 supports a single temporary user option called Start and Stop Date Start and Stop Date The user has access between a fixed start and stop date The User edit screen contains a check box below Temporary Expiration Info called This User will expire To designate a user as a temporary user check this box then choose the Expiration Type as discussed above For further details regarding temporary users refer to the Users section NOTE This option only applies to users sent to Max 3 v2 controllers altho
251. the installation asks if you want it to turn them off for you because the install won t continue until both applications are closed 3 Select OK 4 Select the individual PDA s you want to install the PDA application onto or check the Install onto all PDA s checkbox to install the application onto all of the PDA s in the system Click Install to continue W Browse to Palm Desktop Select the PDA s you want the application to be installed onto C Bob s Zire 1 Jim s Tungsten E C Install onto all PDA s 5 If Palm Desktop is not found in the standard Palm installation folder the following message appears Click OK to close the message then browse the to the Palm Desktop program folder where Palm exe is located Autorun The Palm Desktop application Palm exe was not found in the standard Palm Desktop installation folder locations Verify the Palm Desktop path and try again IEI Hub Manager Professional v8 40 Chapter 3 Installation 6 When PC portion of the installation is complete the following screen appears Autorun The PDA software installation is now complete Make sure to perform an initial HotSync in order to get the PDA application onto the PDA so it can be ready to receive data from the PC application Please refer to the Palm Desktop help file for any details concerning Palm Desktop your PDA or the HotSync process 7 Finally HotSync with each PDA that yo
252. the PC COM port using the 6 foot cord and DB25 or DB9 connector Do not power up the converter 2 Follow the steps in the procedure above 3 When you reach step 4 in the procedure above place the jumper J2 on the converter on both pins then continue with remainder of the procedure If you are using the IEI RS 232 to RS 485 converter 1 Connect the converter to the PC USB port using the 6 USB cable Plug the 5 conductor wire harness into the converter 2 Follow the steps in the procedure above 3 When you reach step 4 in the procedure short the blue and green wire on the wire harness together then continue with remainder of the procedure Scheduled Log Import The Scheduled Log Import option lets you specify the time of day the import will be performed the number of days between the automatic imports and start date parameters The automatic importing of the Transaction Log data will be performed on all door controllers in all sites NOTE You must log out from but NOT exit the Hub Manager Professional program for the automatic importing of transaction logs to occur If an operator is logged in when the scheduled import is set to start then a prompt displays asking the Operator if the import should be performed The Operator must select YES for the import to be performed otherwise the import will not start NOTE The delay period is how many days you want to lapse before another scheduled log import will occur NOTE With H
253. the System Repository System Repository aka Repository or Repository folder A System Repository is a folder that can store any number of System Datasets Any number of System Repository folders can be created based upon your security needs All systems stored in that repository can be accessed by any installation of System Manager that has network privileges to see that particular System Repository folder System Dataset aka Dataset or System A System Dataset is a compressed zip file that stores all the data that is related to that particular System currently including but not limited to the complete contents of the following folders Archive Backup Database Gateway Maps DTD PDAFiles Print and ReportDB Operator A person who is using the Hub Manager Professional and System Manager software Overview of System Manager Security System Manager does not restrict access to any of the System Repository folders in any way Access to the repository folders is based on the network privileges you were given by the network administrator A System Repository may be located either on the local PC or in any folder on the network The security of the stored data is only as good as the security of the folder that stores the data System Manager uses the security infrastructure of the PC as set up by the Network Administrator The software will use whatever means of network connectivity that is provided by the client PC Thi
254. the data that this application creates In order to maintain data integrity within this application only a mirror copy of this applications database will be provided This data will be placed in the path you specify and will have the password you specify applied to that dataset Report Writer Database Path C ReportDB Report Writer Database Password case sensitive PASSWORD Auto update the report writer database when the program exits Auto update the report writer database when an operator logs out of the program Auto update the report writer database anytime a Scheduled Log Impott is complete V Silent Report Database Copy confirmation message boxes do not require operator input System Manager See section System Manager for a detailed description of the System Manager options Backup Alert The Backup Alert is a feature that will prompt you to perform a backup of the data if you have not performed a backup in the time period that you specify The backup alert will occur at the time you log into a system If on a given day you choose to decline backing up you will not receive any more prompts that day but you will receive the backup alert prompt each time you log into that particular system on each subsequent day until a backup is performed The delay period can be set from 1 365 days IEI Hub Manager Professional v8 232 Chapter 8 Tools Report Writer System Manager Ge
255. the database contains at least one floating holiday The first time the software is run in a new year the software displays a message that reminds you that the database contains a floating holiday You should then review your holiday list and adjust any that occur on a new date For quick reference the Holiday directory has a column called Floating If a holiday is a floating holiday then this column contains the word YES Once you ve adjusted the dates for your floating holidays you must export the data to your controllers The warning message won t be displayed again until the following year IEI Hub Manager Professional v8 204 Chapter 7 Communications Chapter 7 Communications 7 1 7 2 7 3 Communications Menu The Communications menu contains most of the options that allow you to send data to a controller or import data from a controller Select Communications from the main menu to display the drop down menu which contains the following items Import Door Settings Import Export Doors Network Query System Dashboard Security Chip The Security Chip is a small microchip that must be installed into the controller that has a Controller Address of 1 in Secured Series Controllers hardware networks so that exporting and or importing from the PC software can be performed Each separate network of Secured Series Controllers controllers must have a controller with an address of 1 and that controller must c
256. their credential The Lockout user is especially useful if a danger is identified in a particular room or area and you do not want anyone to enter until the danger is cleared Please note the state of the lock does not change when a Lockout code is entered ie the door doesn t unlock because Lockout users cannot be used to gain access IEI Hub Manager Professional v8 168 Chapter 6 Database Passage aka Toggle The Passage user type also referred to as Toggle acts much like an on off switch This means if the door is locked when you enter the credential the door unlocks and remains in the unlocked state indefinitely If the door is already unlocked due to a previous Passage code the door is re locked when the credential is presented NOTE Passage users do not function during active auto unlock Time Zones Relock This user type locks the door if the door is in an unlocked state for any reason including an Auto Unlock Time Zone a Passage User or due to a long timed unlock This feature is useful for example when a door is unlocked by an Auto Unlock Time Zone but you need to relock the door before the scheduled lock time Relock users can lock the door only not unlock it Standard Access Standard Access is the most common user type you will use in your system The majority of the users in your system are everyday users that you simply want to momentarily unlock the door when they present their credential When
257. tility Once you ve installed the DTD Printer Utility you can start it by going to the Windows Start Menu and browse to the DTD Printer Utility v1 0 folder in your program list then click DTD Printer Utility You can also double click on the desktop icon Once launched the screen below appears W DTD Printer Utility H Select DTD Com Port H Get All Infrared Printer Logs from DTD H Erase All Infrared Printer Logs from DTD Available Log Files select file to view contents Log File Contents 2008110311 305r txt Door 00001 SN 00000327 Time Action 0075 User 0001 Print 0074 User 0001 Progrm 0073 User 0001 Print 0066 User 0003 LO SET X Exit IEI Hub Manager Professional v8 14 Chapter 3 Installation Before using the DTD Printer Utility you must select the Com Port that you plugged the DTD into Since this is a USB device Windows automatically assigns it a Com port You now have to find out the Com port number See the Data Transfer Device DTD Connection section for more information on determining the Com port number that was assigned Once selected this Com port is automatically selected the next time you run the software To retrieve the infrared printer logs from the DTD click on Get All Infrared Printer Logs from DTD The software then imports the files to your PC You can see the files it imported on left side under Available Log Files The right hand side under Log File Contents shows the
258. to cancel the operation To correct the situation return to the PC and choose the full export options Please refer to the PC software documentation for complete details about performing this action IEI Hub Manager Professional v8 106 Chapter 6 Database 6 4 5 SEG LAN WAN Connection SEG Connected Site via LAN WAN either SEG 1 or SEG M The SEG Secured Ethernet Gateway is a LAN WAN TCP IP to serial interface that enables existing or new IEI access systems to use the end user s network infrastructure and to be programmed and managed at any network PC running Hub Manager Professional software The TCP IP connection type is only available when using the following controller types HC500 Hub Max Max 2 v1 Max 2 v2 Max 3 v1 Max 3 v2 and prox pad plus IEI offers two versions of SEG products called the SEG 1 and SEG M The SEG 1 is a self contained unit that requires an external power supply and separate communication wiring to the controller The SEG M however is a printed circuit board level product that is plugged directly onto the Max or MiniMax backplane All the connections between the SEG M and backplane are made through the connector with the exception of the RS 485 wire harness when using a Max 3 product which means it does not require an external power supply or any wiring and thus reducing installation time These instructions explain how to configure your SEG 1 and SEG M TCP IP product refe
259. to rules established for secure access to protected areas Communications Allows you to export data to the door controllers or import the transaction log from the door controllers which documents user activity from individual door controllers to the personal computer database Tools Permits you to maintain the program s databases back up the databases ensure proper communications with door controllers as well as gain access to other utilities Reports Supplies tools for processing and extracting of data from the program s databases such as summary forms user lists user activity lists forms etc Help Supplies access to online help information IEI Hub Manager Professional v8 30 Chapter 4 Overview 4 4 Running the software Starting the Software Once the Hub Manager Professional program is installed successfully you can start it in one of two ways 1 Double Click the Hub Manager Professional v8 shortcut icon that the install program placed on your computer s desktop 2 Browse to the shortcut in the Windows Start Menu Hub Manager Professional v8 shortcut In either case you are presented with the Login screen unless you have the auto login feature enabled NOTE The first time you start the program you are prompted to enter support contact information in a small dialog box Enter the contact information and select Save to save it This information can be changed later by going to
260. tput If you selected File you will be prompted to enter a name for the file in the Filename field w a Show the Access Levels that contain select doors This report type can be helpful when you are adding users and you have a large number of Access Levels Simply select the doors on the left that you wish to add a user to Each time you select or deselect a door on the left Access Levels that contain all the selected doors will be displayed on the right Door Selection Select the doors that will be displayed in the report Matching Access Levels Displays the Access Levels that contain all the selected doors and also comply with the Access Level Filtering selection Access Level Filtering Exclusive Displays matching Access Levels that grant access to ONLY the selected doors and no other doors Inclusive Displays matching Access Levels that grant access to all the selected doors but may also grant access to other doors IEI Hub Manager Professional v8 246 Chapter 9 Reports Assignment Reports Report Types Show the Access Levels that corilain select doors Show the Users assigned to each door Show the Doces each User can access C Show the Users assigned to each Access Level Access Level Fitering Exclusive contain ONLY the selected doors Stalf Building A Shit 1 Stalf Buling A Sht 2 Door Selection Screen Manager Building A Statt Building A Shift 1
261. u and select a folder that is outside the Hub Manager Professional folder structure This utility is provided to allow you to migrate a prior version of Hub Manager Professional v1 v2 v3 v4 v5 v6 or v7 database into Hub Manager Professional v8 1 Launch the utility by going to Tools gt Database Conversion Utility 2 The Database Conversion Utility screen appears see image below IEI Hub Manager Professional v8 Chapter 8 Tools 221 Database Conversion Utility This utility will take the contents from a source database and migrate it into the destination database Original data will not be modified in any way First choose your Source and Destination databases Select Convert Now to start the database migration Database Selection Source Destination Let me specify the source folder of Convert Now 3 Specify version you are converting from in the Source drop down list 4 Specify the new version of Hub Manager Professional you are converting to in the Destination drop down list The source data is not modified in any way it is merely copied and re formatted appropriately into the destination database 6 At the end of the data conversion open the new version of Hub Manager Professional and go to Database gt Import Export Doors Before doing anything make sure the Export ALL the data Full Export option is enabled and disable uncheck the Import Trans
262. u have created multiple backups then you may need to scroll to the folder that has the date time stamp of the day you created the backup in the following format Year Month Day Hour Minute Second sometimes noted as YYYY MM DD HH NN SS The folder with the most current date time stamp is located at the bottom since that is how Microsoft Windows numerically sorts file and folder names 3 Select the Restore button to begin the restore procedure from the selected folder NOTE If you attempt to restore from a database backup that was created with a previous major version of Hub Manager Professional the software instructs you to instead use the Database Conversion Utility IEI Hub Manager Professional v8 Chapter 8 Tools 220 Database Backup Restore Backup copies database from working directory to BACKUP directory Restore copies database from BACKUP directory to working directory Select target directory E c local disk xl E Program Backup_2008 04 04 09 19 41 Backup_2008 04 04 09 19 48 Backup_2008 04 04 09 19 53 Backup_2008 04 04 09 20 08 F Backup_2008 04 04 09 20 16 Progress f Backup Restore Cancel 8 5 Database Conversion Utility WARNING Performing this data migration function will overwrite any existing data you may have stored in Hub Manager Professional If you have any data in Hub Manager Professional that you need to save perform the Backup function under the Tools men
263. u selected above When the HotSync process is complete the PDA application s logo appears on the main screen of those PDA s as shown below Address Cale Card Info ot Clock DateBook Expense Q HotSync LSLink Mail MemoPad Note Pad Prefs IEI Hub Manager Professional v8 Chapter 3 Installation 44 DTD Printer Utility Software Installation This DTD Printer Utility is designed for use with the Data Transfer Device operating in Printer Mode which is available in firmware version 00 40 or later When the DTD is in Printer Mode it s used to capture infrared printer data from products supporting the infrared dump feature The DTD Printer Utility retrieves this data from the DTD and stores it ina text file on your PC This software is installed and used separately from the Hub Manager Professional software and separate from the LS Link software It is not required for using the DTD within the Hub Manager Professional software The DTD Printer Utility is qualified to work on Windows XP Home XP Professional Vista Home Premium Vista Business Server 2003 Standard Server 2003 Enterprise Server 2008 Standard and Server 2008 Enterprise only If you are not running one of these supported operating systems the software installation will be denied NOTE Refer to the Data Transfer Device DTD Connection section for additional details about using the DTD hardware Installation Procedure 1 Insert the installation
264. ugh the check box is visible for all users This check box has no affect on users sent to any other controller type Please refer to the Tools gt Options section for more details on an option that affects how Temporary Users will function in controllers that don t support Temporary Users IEI Hub Manager Professional v8 Chapter 6 Database 160 Find User Last First Click here to add a NEW user User Info IV This User is Enabled First Name J ohn Last Name Doe Access Level Full Access X Show the Access Level Selection Tool IV This User can trigger First In Auto Unlock Time Zones J Member of Time Management Group Card Data I Card RF Fob data will be assigned PIN Data IV PIN data will be assigned PIN 278935 Generate Random PIN Random PIN Length E 4 6 digits Temporary Expiration Info I This User will expire Undo Changes 0K Apply 6 6 4 LS2 P The LS2 P controllers work in conjunction with a Handheld transfer device Basic Characteristics 2000 Users 16 Single Date Holidays 16 Block Holidays 8 Time Zones Up to 8 Auto Unlock Time Zones 2000 Event Transaction Log Buffer Invalid Code Lockout Count Invalid Code Lockout Duration Option to require Card AND Code to Enter Programming Mode Auto Unlock as well as First In Auto Unlock IEI Hub Manager Professional v8 Chapter 6 Database 161 e User Types including Emergency Extended Un
265. up Screen Next you a presented with three choices Press the down arrow to move the cursor to the UTILITIES option and press the ENTER key You have four choices in this menu as shown below GET DOOR INFO The GET DOOR INFO menu item is used to retrieve information from the door controller First enter your Com Unlock code on the door controller Next aim your DTD at the Infrared IR port on the controller and press the ENTER key If successful the door information is immediately displayed on the DTD screen This information includes the door controller serial number firmware part number and version time and date IEI Hub Manager Professional v8 102 Chapter 6 Database SHOW DTD CLOCK The DTD maintains the current time and date that it receives from the PC To view the current DTD time and date select this menu option You can only update this time and date using the PC software SET DOOR CLOCK Hub Manager Professional has an option to automatically set the time and date in the controller when you export You also have the option to set the time and date in the door controller using this menu option First enter your Com Unlock code on the door controller Next aim your DTD at the Infrared IR port on the controller and press the ENTER key If successful the message below is displayed on the DTD screen IEI Hub Manager Professional v8 Chapter 6 Database 103 OPTIONS
266. upper center The blinking cursor on the left of the DTD display moves up and down next to the various options To select and option press the ENTER key To move back to a previous menu press the left arrow which is the number 4 key on the left center NOTE If at any time you want to return to the Start up Screen press the key in the lower left corner Also pressing the left arrow brings you back to the previous menu IMPORT EXPORT Menu The IMPORT EXPORT menu is used to export data to the door controller and import transactions from it There are two options AUTO SEARCH and MANUAL SEARCH These options are described below NOTE The bottom line of this screen indicates which import export option is set IEI Hub Manager Professional v8 Chapter 6 Database 97 Exporting using the AUTO SEARCH Menu The AUTO SEARCH option is used to communicate to a door automatically When communications begin the DTD reads the serial number out of the door controller and compares that to the serial numbers in the door files stored on the DTD When it finds the matching door file the import export begins Note If a matching file is not found the DTD prompts you with a warning message When you press ENTER you are sent to manual search mode see section 3 1 2 where you select the door from a list First enter your Com Unlock code on your door controller then press the ENTER button on the DTD to select AUTO SEARCH If communic
267. use all data sent to the SEG is encrypted Do not disable this option or communications between Hub Manager Professional the SEG and the access control hardware will fail KROQOQOQQOQOOOOOOOOOXXKXXKKKKXK Change key N This 128 bit security key is changed via the Hub Manager Professional software If this security key does not match the key stored in the site settings in Hub Manager Professional then any communication attempts to your controller hardware will fail Disable ECHO Ports This can be changed by the Network administrator as required Enable Enhanced Password This setting defaults to the N option which allows you to set a 4 character password that protects the Configuration Menu via Telnet and Web pages The Y Yes option allows you to set a 16 character password for protecting Telnet access e 7 Factory Defaults WARNING This option should be used with caution This option will reset all Server Configuration Channel 1 Channel 2 and Security options back to Lantronix factory defaults and not IEI factory defaults After performing this function you will not be able to communicate with the SEG from Hub Manager Professional until you have visited each of the menus Server Configuration Channel 1 Channel 2 and Security and set the values for each option as specified in the SEG Menu Option table The Factory Defaults option also resets the Security Key in the SEG to all 0 s so be sure you change the secur
268. ve existing door data from DTD Enabling this option erases existing data that is on the DTD prior to an Import or Export operation and ensures that you have enough space for the selected doors by deleting any other doors that are already on the DTD but aren t part of the current export process The additional time it takes to perform this erase operation IEI Hub Manager Professional v8 Chapter 7 Communications 209 7 5 is relative to the amount of door data files currently on the DTD but it takes approximately 1 second to delete each data file on the DTD The erase operation only applies to door export data Any transaction log import data that is currently on the DTD is not removed This option only removes existing doors from sites that have at least one door selected in the Door Selection list at the time you perform the import export Enabling this option does not delete doors from the DTD that are part of other sites You would typically only use this option if you have more doors in your system than the DTD can hold If you wish to completely erase the DTD s memory go to the DTD Site Settings screen and use the button labeled Erase DTD Memory Network Query The Network Query feature is used to scan or poll each door address of the currently connected site and display the online offline status of each controller Once the process is started the program searches the network of controllers for each door addre
269. vel titled Marketing and then select the appropriate time zone number s and doors that reflect the Marketing group w Preparing Users Using the Hub Manager Professional User screen fill in the names access credentials and select the Access Level for example marketing supervisor This single step directs the software to create each employee s access privileges automatically Managing and Programming System Alarms Door Contacts can be monitored and door ajar propped door forced door events annunciated for response 1 Define how long each door can remain open before the door open event is annunciated 2 Transfer the identified times for each door s information to the Doors screen in the Hub Manager Professional software 3 To annunciate a held open or a forced door event first define the action to be taken Examples include report the event or close a relay then add this desired action to the door information Providing for a Secure System This procedure involves defining operators and the respective privileges for each 1 Define which operators are allowed to program the Hub Manager Professional system and exactly which programming actions each are permitted 2 Using the Operator screen specify all tasks parameters that each operator is allowed to control change report on or save Each operator has his her own password for logon and then can access only their assigned tasks IEI Hub Manager Pr
270. want to view the data within the Hub Manager Professional reports or if you would rather view the data in a CSV file Audit Archives can only be viewed later within Hub Manager Professional using the Reports gt Archive Viewer tool 1 Select Tools gt Audit Archiving from the Hub Manager Professional main menu to access the Audit Archiving feature IEI Hub Manager Professional v8 218 Chapter 8 Tools Audit Archive All current Audit Trail data will be moved to an archive file in CS format where it can be viewed using Reports Archive Viewer Program Archive Audit_2003 11 17 CSV Change ii 2 By default the file is saved to the archive folder in the Hub Manager Professional folder structure and is named Audit_YEAR MONTH DAY CSV If you want to put the file in a different location or you want to change the file name click the Change button 3 Click the Archive Now button When complete a message pops up confirming the operation When you click OK you are returned the main screen 8 4 Database Backup Restore Backup Database The Database Backup option makes a backup copy of the Hub Manager Professional database and places it in the specified folder 1 Select Tools gt Database Backup Restore from the Hub Manager Professional main menu to access the Database Backup Restore option The Database Backup Restore screen displays By default the backup is stored in th
271. wnload each completed software screen form into the system s controllers to control specified door access with Readers and Keypads IEI Hub Manager Professional v8 Chapter 4 Overview 24 Database Programming Screens forms The major Hub Manager Professional database programming screens a k a forms include Sites If more than one location is involved input and identify the additional sites in this form Time Zones Input logical facility work group schedules by days and times Holidays Dates when access can be denied to some and granted to others based upon the setup of the Time Zones Doors Identify each controlled door by name and specify a few basic monitoring parameters here Access Levels Combines the doors and times into an assignable access control structure that can be assigned to each user Users Assign each employee or visitor an access credential combined with an Access Level that can control employee or visitor access by door time day of week and even holiday automatically IEI Hub Manager Professional v8 Chapter 4 Overview 25 Preparing for Access Control Programming Use normal employee work times to create logical automated access control by group and doors as follows 1 For each site in your facility identify and list all doors to be controlled by name and location Example Lobby Computer Room Accounting Manufacturing etc 2 List the groups
272. word in the Validation field 3 Choose which features you the operator to have access to Select a feature and either click the Toggle button to move through the three options or click directly on the Access field to switch between options 4 Select Save to save the operator data to the operator database IEI Hub Manager Professional v8 Chapter 6 Database 75 Field Button Description Name Specifies the name of the operator Password Specifies the password for this operator Validation Text box used to re enter the password for this operator Access Lists the authorization required if any for all parts and databases of the Hub Manager Professional program Full operators with this authorization can view records add new records and modify or delete existing records None operator with this authorization cannot modify records or view data or records Read only operators with this authorization can view records but cannot add new records or modify or delete existing records Feature Description This area describes the software feature you are controlling access to Toggle Cycles through the available options for a particular feature Or you can double click the feature to cycle Enable All Enables full access to all features in Hub Manager Professional Disable All Disables access to all features in Hub Manager Professional Save Saves the current operator data to the operator d
273. x pad plus IR Controller The following steps detail how to communicate to the prox pad plus IR controller 1 Choose Communication gt Import Export Doors and select the doors you want to send data to Some doors may already have a checkmark this means that either data was added or modified that affected that specific door When using a DTD connect it to the PC and export to it as though it were a controller If you are using a Palm PDA export first then you must launch HotSync Manager and perform a HotSync with the PDA You then visit each controller with your Handheld device and communicate with the controller IEI Hub Manager Professional v8 Chapter 6 Database 151 3 4 Remember on the controller you must enter a Communications Unlock credential before you communicate to it with your Handheld device On the Handheld select the Import Export option During this time new data is sent to the controller and any new transaction events in the controller are retrieved Once you visit all the doors you must return to the PC If you are using a PDA connect it to the PC and perform a HotSync In addition go to Communications gt Import Export to perform an Import Export to import the data into the software If you are using a DTD connect it to the PC and go directly to Communications gt Import Export to perform an Import Export to retrieve transaction event data IEI Hub Manager Professional
274. x pad plus IR and LS2 P Query Door Now A quick way to check the online status of this individual door controller Works online with hardwired sites or currently connected Modem Sites NOTE This feature cannot be performed on Handheld connected controllers Reset Defaults Resets the default information for all fields of this door based upon the currently selected controller type IEI Hub Manager Professional v8 142 Chapter 6 Database Door System Options Options usually have an ON OFF value Placing a checkmark in the box next to the options typically enables this feature But there are some options that toggle between 2 choices Door System Parameters Parameters usually have an numeric value denoting a count or a timer value But some values may reference a single value of several options The following chart contains the list of features supported in all supported controller types If a feature is supported it either contains a value ie 1 90 sec for a timer or 8 for the number of time zones or and X to indication the option is supported If it s blank then the feature is not supported by that controller type Feature HC500 Hub Max 2 Max 2 LS2 P prox Max 3 Max 3 prox pad Hub vl 2 pad vl 2 plus IR Max plus Lock Timer 1 90 1 90 1 90 1 90 1 255 1 255 1 255 1 255 1 255 sec sec sec sec sec sec s
275. you are using a DTD are selected for the operation you are trying to perform Click the Start button to execute the communications process NOTE For PDA connected sites you must run HotSync after the import export process is complete This will move the data files from the PC to the PDA IEI Hub Manager Professional v8 206 Chapter 7 Communications W import Export Doors D r Communication Options DTD Specific Options aad _Stop_ Doe J Update Time Date in Controller JV Update Time Date in Controller Working IV Import Transaction Log IV Update Time Date in DTD IV Export Changes Only 7 Era J Export ALL the data Full Export Remove existing door data from DTD Door Total Door Selection Select All Select None L Building 1 Front Door Field Button Description Working This progress bar shows detailed progress for the current door Door This progress bar shows the overall progress of the individual door currently being communicated with Total Progress bar This progress bar shows the total progress for all the selected doors Door Selection To include a door in the import export process place a check mark next to a door name If a door already has a check mark next to it when you enter this screen it means that changes were made to the data contained in that door since the last export For this reason you usually don t need to select the doors you want to export to since the
276. you set up an access level for these types of users choose the Standard Access option The unlock time for this user type is set in the Lock Timer Standard Users setting in the System Parameters section of the Door edit screen This time is defaulted to 5 seconds You must specify the time in each individual controller IEI Hub Manager Professional v8 Chapter 6 Database 169 6 8 Supported User Types The chart below shows the User Types supported by each controller type and how many of each User Type is allowed in each controller type up to the maximum user capacity of the specific controller type User Type HC500 Max 2 LS2 P prox pad Max 3 v1 Max 3 v2 prox pad Hub v1 plus plus IR Max Max 2 v2 Com N A N A No Limit N A N A N A No Limit Unlock Import Export Emergenc N A N A No Limit No Limit No Limit No Limit No Limit y Extended N A N A No Limit No Limit No Limit No Limit No Limit Time Lockout N A N A No Limit No Limit No Limit No Limit No Limit Master 1 1 1 1 1 1 1 required required required required required required required Passage No Limit No Limit No Limit No Limit No Limit No Limit No Limit Relock No Limit No Limit No Limit No Limit No Limit No Limit No Limit not available in HC500 Standard No Limit No Limit No Limit No Limit No Limit No Limit No Limit Supervi
277. ystem You can use either the toolbar buttons or the main menu options at the top to access each area of the software IEI Hub Manager Professional v8 16 Chapter 4 Overview Sites A Site is a group of similar controllers with a common connection type Hub Manager Professional can hold up to 1 000 sites containing a limited number of doors based on the controller type you select If you have more doors than a site allows then you must create another site and add the additional doors to the second site The chart below contains the maximum number of doors allowed per Site depending on the controller type Controller Type Maximum Doors Allowed Per Site HC500 64 Hub Max 64 Max 2 v1 64 Max 2 v2 64 LS2 P 300 prox pad plus 64 Max 3 v1 64 Max 3 v2 64 prox pad plus IR 300 Access Levels Access Levels are used to link the users in the database to each door controller This is also where you define which doors each user has access to the user type such as standard passage etc access condition code OR card code AND card and the Time Zones during which the user is allowed access You use Access Levels to group users together that have similar access privileges Access Levels allow you to modify a group of users rather than requiring you to edit each user individually You can create up to a maximum of 1000 unique Access Levels IEI Hub Manager Professional v8 C

IEI Hub Manager Professional v8

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