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User Manual - Axis Communications

1. For more information please see the online help O Viewer Settings To configure options for the viewer go to Live View Config gt Viewer Settings e Select Show viewer toolbar to display the AXIS Media Control AMC or the QuickTime viewer toolbar under the video image in your browser e H 264 decoder installation The administrator can disable installation of the H 264 decoder included with AXIS Media Control This is used to prevent installation of unlicensed copies Further decoder licenses can be purchased from your Axis reseller e Select Enable recording button to enable recording from the Live View page This button is available when using the AMC viewer The recordings are saved to the location specified in the AMC Control Panel See AXIS Media Control AMC on page 15 25 AXIS M1004 W Network Camera Configure the Live View Page User Defined Links To display user defined links in the Live View page select the Show custom link option give the link a name and then enter the URL to link to When defining a web link do not remove the http from the URL address Custom links can be used to run scripts or activate external devices connected to the product or they can link to a web page Custom links defined as cgi links will run the script in the background in a hidden frame Defining the link as a web link will open the link in a new window Output Buttons External 1 0 devices connected to the Axis product s out
2. in Firefox Safari Error reading video Stream message in browser when using the Java applet This camera is designed to deliver up to four different streams If a fifth unique stream is requested the camera will not deliver it and an error message is displayed The error message depends on the way the stream is requested Stream 0 Max resolution 1280 x 800 fixed cannot be configured for lower resolutions Stream 1 1440 x 900 upscaled can use lower resolutions Stream 2 1280 x 720 can use lower resolutions Stream 3 720 x 576 used for Axis Camera Application Platform can use lower resolutions These streams are used on a first come first served basis Examples of using a stream are Live viewing in a web browser or other application While recording continuous or motion triggered recording An event using images on the camera An installed application such as Axis Video Motion Detection 2 1 will always use a stream regardless of whether it is used or not The camera can deliver more than four simultaneous streams provided the configuration of any additional stream is identical to any of the four first streams Identical configuration implies exactly the same resolution frame rate compression video format rotation etc For more information see www axis com techsup 60 Technical Specifications AXIS M1004 W Network Camera Technical Specifications Function group Ite
3. To create a new schedule 1 Go to Events gt Schedules and click Add 2 Enter a descriptive name and the information needed for a daily weekly monthly or yearly schedule 3 Click OK To use the schedule in an action rule select the schedule from the Schedule drop down list in the Action Rule Setup page 37 AXIS M1004 W Network Camera Events Set Up Recurrences Recurrences are used to trigger action rules repeatedly for example every 5 minutes or every hour To set up a recurrence 1 Go to Events gt Recurrences and click Add 2 Enter a descriptive name and recurrence pattern 3 Click OK To use the recurrence in an action rule first select Time from the Trigger drop down list in the Action Rule Setup page and then select the recurrence from the second drop down list To modify or remove recurrences select the recurrence in the Recurrences List and click Modify or Remove 38 AXIS M1004 W Network Camera Recordings Recordings The Axis product can be configured to record video continuously or according to an action rule e To start a continuous recording see page 39 To set up action rules see page 34 To access recordings see Recording List on page 39 To configure camera controlled storage see Storage on page 52 Recording List Recorded videos are listed on the Recordings List page The list shows each recording s start date and time duration and the event that triggered the record
4. AXIS M1004 W Network Camera User Manual About this Document This manual is intended for administrators and users of AXIS M1004 W Fixed Dome Network Camera and is applicable to firmware 5 50 and later It includes instructions for using and managing the product on your network Previous experience of networking will be of use when using this product Some knowledge of UNIX or Linux based systems may also be useful when developing shell scripts and applications Later versions of this document will be posted at www axis com See also the product s online help available through the web based interface Legal Considerations Video surveillance can be regulated by laws that vary from country to country Check the laws in your local region before using this product for surveillance purposes This product includes one 1 H 264 decoder license To purchase further licenses contact your reseller Liability Every care has been taken in the preparation of this document Please inform your local Axis office of any inaccuracies or omissions Axis Communications AB cannot be held responsible for any technical or typographical errors and reserves the right to make changes to the product and manuals without prior notice Axis Communications AB makes no warranty of any kind with regard to the material contained within this document including but not limited to the implied warranties of merchantability and fitness for a particular purpose Axis
5. WPATM WPA2TM PSK The security method WPA WPA2 PSK is designed for small networks and does not require an authentication server The Axis product uses a PSK Pre Shared Key to authenticate with the access point The key can be entered either as manual hex a 64 hexdecimal number 0 9 A F or a passphrase using 8 63 ASCII characters The longer the passphrase the more secure is the key To configure the wireless settings using the WPA WPA2 PSK security method 1 Enter the required Passphrase for the access point 2 Click Save WPATM WPA Enterprise The security method WPA WPA Enterprise is designed for large networks and requires an authentication server The network is protected by EAPOL Extensible Authentication Protocol Over Lan Select the WPA Enterprise type being used by the access point e FAP TLS See page 49 e EAP PEAP MSCHAPv2 See page 49 EAP TLS The authentication protocol EAP TLS Extensible Authentication Protocol Transport Layer Security allows the client and server to authenticate each other using digital certificates provided by a Certification Authority To gain access to the protected network the Axis product presents its certificate to the network access point Access is granted if the certificate is approved Important To ensure successful certificate validation time synchronization should be performed on all clients and servers prior to configuration To configure the wireless settings
6. You need e a CA certificate to authenticate the authentication server e a CA signed client certificate to authenticate the Axis product To create and install certificates go to System Options gt Security gt Certificates See Certificates on page 42 Many CA certificates are preinstalled To allow the product to access a network protected by IEEE 802 1X 1 Go to System Options Security IEEE 802 1X 2 Select a CA Certificate and a Client Certificate from the lists of installed certificates 3 Under Settings select the EAPOL version and provide the EAP identity associated with the client certificate 4 Check the box to enable IEEE 802 1X and click Save Note For authentication to work properly the date and time settings in the Axis product should be synchronized with an NTP server See Date amp Time on page 43 Certificates Certificates are used to authenticate devices on a network Typical applications include encrypted web browsing HTTPS network protection via IEEE 802 1X and secure upload of images and notification messages for example via email Two types of certificates can be used with the Axis product Server Client certificates To authenticate the Axis product CA certificates To authenticate peer certificates for example the certificate of an authentication server in case the Axis product is connected to an IEEE 802 1X protected network Note Installed certificates except preinstalled CA certif
7. field For more information about modifiers see File Naming amp Date Time Formats in the online help Q Set the Home Position The entire view area is treated as the Home position which is readily accessible by clicking the Home button on the Live View page and in the Preset Positions setup window The product can be configured to return to the Home position when the PTZ functionality has been inactive for a specified length of time Enter the length of time in the Return to home after field and click Save Set the time to zero to prevent the product from automatically returning to the Home position Focus Window The focus window makes it possible to select an area of the camera s image that focus should be applied on This can be useful if there is a part of the image where focus is more critical or if a part of the image should be ignored by the autofocus When the focus window is set from the Live View page any change in the camera position will return the autofocus to the entire window When clicking the Focus Window button in the Preset Position page the most recently set focus window from the Live View page appears When the focus window is set from the Preset Positions page it will be included in the settings for that preset The focus window can be redefined for the preset but it cannot be deleted unless the preset is deleted Guard Tour A guard tour displays the video stream from different preset positions one by one
8. Basic TCP IP Settings The Axis product supports IP version 4 and IP version 6 Both versions can be enabled simultaneously and at least one version must always be enabled 43 AXIS M1004 W Network Camera System Options Network Interface Mode The network interface to the AXIS product can be wired or wireless Different settings can be used for each network interface but only one can be used at a time In Auto mode the product will use a wireless network unless a network cable is connected in which case it will use the wired network In Wired mode the product will require a network cable to connect to the network IPv4 Address Configuration By default the Axis product is set to use IPv4 IP version 4 and to obtain the IP address automatically via DHCP The IPv4 settings are configured under System Options gt Network gt TCP IP gt Basic DHCP Dynamic Host Configuration Protocol allows network administrators to centrally manage and automate the assignment of IP addresses DHCP should only be enabled if using dynamic IP address notification or if the DHCP can update a DNS server It is then possible to access the Axis product by name host name If DHCP is enabled and the product cannot be accessed run AXIS IP Utility to search the network for connected Axis products or reset the product to the factory default settings see page 56 and then perform the installation again To use a static IP address check Use the followi
9. CIFS SMB not supported in AXIS protocols M1011 W SMTP Bonjour UPnP SNMPv1 v2c v3 MIB II DNS DynDNS NTP RTSP RTP TCP UDP IGMP RTCP ICMP DHCP ARP SOCKS This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit www openssl org 61 AXIS M1004 W Network Camera Technical Specifications Function group Item Specifications System Application Open API for software integration Integration Programming ONVIF specification available at www onvif org Interface VAPIX from Axis Communications specifications available at www axis com Support for AXIS Video Hosting System AVHS with One Click Camera connection Support for AXIS Camera Application Platform from Axis Communications specifications available at www axis com AXIS Media Control SDK Available at www axis com event trigger data in video stream Quality of Service QoS layer 3 DiffServ Model Embedded Linux operating system Analytics Video motion detection active tampering alarm support for AXIS Camera Application Platform enabling installation of additional applications Event triggers Analytics external input Event actions File upload FTP HTTP HTTPS network share and email Notification email HTTP HTTPS and TCP Pre and post alarm video buffering External output activation Status LED indicator Overlay text Set Day mode or Night mode Video access from Camera live view w
10. Certificates to install and manage certificates See Certificates on page 42 To enable HTTPS on the Axis product 1 Go to System Options gt Security gt HTTPS 41 AXIS M1004 W Network Camera System Options 2 Select an HTIPS certificate from the list of installed certificates 3 Optionally click Ciphers and select the encryption algorithms to use for SSL 4 Set the HTTPS Connection Policy for the different user groups 5 Click Save to enable the settings To access the Axis product via the desired protocol in the address field in a browser enter ht tps for the HTTPS protocol and http for the HTTP protocol The HTTPS port can be changed on the System Options gt Network gt TCP IP gt Advanced page IEEE 802 1X IEEE 802 1X is a standard for port based Network Admission Control providing secure authentication of wired and wireless network devices IEEE 802 1X is based on EAP Extensible Authentication Protocol To access a network protected by IEEE 802 1X devices must be authenticated The authentication is performed by an authentication server typically a RADIUS server examples of which are FreeRADIUS and Microsoft Internet Authentication Service In Axis implementation the Axis product and the authentication server identify themselves with digital certificates using EAP TLS Extensible Authentication Protocol Transport Layer Security The certificates are provided by a Certification Authority CA
11. EB Copyright 2004 2015 Axis Communications AB Version 7 1 Versions Item Version Media Control 7121 Audio Component 3 4 0 0 RTP Source Filter 3 42 0 H 264 Video Decoder 5 0 6 0 Motion JPEG Video D 3 0 4 0 File Writer 40 00 Overlay Mixer Filter 2 3 2 0 View License View User s Manual Alternative Methods of Accessing the Video Stream You can also access video and images from the Axis product in the following ways e Motion JPEG server push if supported by the client Chrome or Firefox for example This option maintains an open HTTP connection to the browser and sends data as and when required for as long as required e Still JPEG images in a browser Enter the path http ip axis cgi jpg image cgi e Windows Media Player This requires AXIS Media Control and the H 264 decoder to be installed The following paths can be used Unicast via RTP axrtpu ip axis media media amp Unicast via RTSP axrtsp lt ip gt axis media media amp Unicast via RTSP tunneled via HTTP axrtsphttp ip axis media media amp Multicast axrtpm ip axis media media amp e QuickTime M The following paths can be used rtsp ip axis media media amp rtsp ip axis media media 3gp 16 AXIS M1004 W Network Camera Media Streams Note e lt ip gt IP addess The Axis product supports QuickTime 6 5 1 and later QuickTime may add latency to the video stream t m
12. Note Some email providers have security filters that prevent users from receiving or viewing large amount of attachments from receiving scheduled emails and similar Check the email provider s security policy to avoid delivery problems and locked email accounts To set up an email recipient using one of the listed providers 1 Go to Events Recipients and click Add 2 Enter a Name and select Email from the Type list 3 Enter the email addresses to send emails to in the To field Use commas to separate multiple addresses 4 Select the email provider from the Provider list 5 Enter the user ID and password for the email account 6 Click Test to send a test email To set up an email recipient using for example a corporate email server follow the instructions above but select User defined as Provider Enter the email address to appear as sender in the From field Select Advanced settings and specify the SMTP server address port and authentication method Optionally select Use encryption to send emails over an encrypted connection The server certificate can be validated using the certificates available in the Axis product For information on how to upload certificates see Certificates on page 42 Create Schedules Schedules can be used as action rule triggers or as additional conditions for example to record video if motion is detected outside office hours Use one of the predefined schedules or create a new schedule as described below
13. Reports The System Options gt Support gt Logs amp Reports page generates logs and reports useful for system analysis and troubleshooting If contacting Axis Support please provide a valid Server Report with your query System Log Provides information about system events Access Log lists all failed attempts to access the product The Access Log can also be configured to list all connections to the product see below Server Report Provides information about the product status in a pop up window The Access Log is automatically included in the Server Report You can view or download the server report Downloading the server report creates a zip file that contains a complete server report text file in UTF 8 format Select the Include snapshot with default image settings option to include a snapshot of the product s Live View The server report zip file should always be included when contacting support Parameter List Shows the product s parameters and their current settings This may prove useful when troubleshooting or when contacting Axis Support Connection List Lists all clients that are currently accessing media streams Crash Report Generates an archive with debugging information The report takes several minutes to generate The log levels for the System Log and the Access Log are set under System Options Support Logs amp Reports Configuration The Access Log can be configured to list all connections t
14. arp s 192 168 0 125 00 40 8c 18 10 00 temp ping s 408 192 168 0 125 Windows syntax this may require that you run the command prompt as an administrator arp s IP address serial number ping 1 408 t IP address 44 AXIS M1004 W Network Camera System Options Windows example this may require that you run the command prompt as an administrator arp s 192 168 0 125 00 40 8c 18 10 00 ping 1 408 t 192 168 0 125 4 Check that the network cable is connected and then restart the product by disconnecting and reconnecting power 5 Close the command prompt when the product responds with Reply from 192 168 0 125 orsimilar 6 Open a browser and type http IP address in the Location Address field For other methods of assigning the IP address see the document Assign an IP Address and Access the Video Stream on Axis Support web at www axis com techsup Note To open a command prompt in Windows open the Start menu and type cmd in the Run Search field To use the ARP command in Windows 8 Windows 7 Windows Vista right click the command prompt icon and select Run as administrator To open a command prompt in Mac OS X open the Terminal utility from Application Utilities AXIS Video Hosting System AVHS AVHS used in conjunction with an AVHS service provides easy and secure Internet access to live and recorded video accessible from any location For more information and help to find a local AVHS Servic
15. is used for live unicast video especially when it is important to always have an up to date video stream even if some frames are dropped Unicasting is used for video on demand 5 transmission so that there is no video traffic RUP OVE RISP This unicast method RTP tunneled ONET RTSP on the network until a client connects and is useful as it is relatively simple to configure requests the stream firewalls to allow RTSP traffic Nate thak there are maxim m f 20 RTP over RTSP over HTTP This unicast method can be used to traverse simultaneous unicast connections firewalls Firewalls are commonly configured to allow the HTTP protocol thus allowing RTP to be tunneled Multicast RTP This method RTP over UDP should be used for live multicast video The video stream is always up to date even if some frames are dropped Multicasting provides the most efficient usage of bandwidth when there are large numbers of clients viewing simultaneously A multicast cannot however pass a network router unless the router is configured to allow this It is not possible to multicast over the Internet for example Note also that all multicast viewers count as one unicast viewer in the maximum total of 20 simultaneous connections AXIS Media Control negotiates with the Axis product to determine the transport protocol to use The order of priority listed in the AMC Control Panel can be changed and the options disabled to su
16. it is recommended to convert Event Types to Action Rules The legacy user Event Types in the camera will continue to work but will not be visible in the user interface of the camera The Event Types need to be converted to Action rules to become visible in the user interface To convert Event Types to Action Rules go to Events 5 Action Rules and click Convert This is not recommended when using a VMS based on the old Event Management System Set Up Action Rules An action rule defines the conditions that must be met for the product to perform an action for example record video or send an email notification If multiple conditions are defined all of them must be met to trigger the action For more information about available triggers and actions see Triggers on page 35 and Actions on page 35 The following example describes how to set up an action rule to record video to a network share if there is movement in the camera s field of view Set up motion detection and add a network share 1 Go to Detectors gt Motion Detection and configure a motion detection window See page 30 2 Go to System Options 5 Storage and set up the network share See page 53 Set up the action rule 1 Go to Events 5 Action Rules and click Add 2 Select Enable rule and enter a descriptive name for the rule 3 Select Detectors from the Trigger drop down list 4 Select Motion Detection from the drop down list Select the motion detection window to use 5 Optio
17. 1999 5 CE ES Por medio de la presente Axis Communications AB declara que el este producto cumple con los requisitos esenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 1999 5 CE FI Axis Communications AB vakuuttaa t ten ett t m tuote tyyppinen laite on direktiivin 1999 5 EY oleellisten vaatimusten ja sit koskevien direktiivin muiden ehtojen mukainen NL Hierbij verklaart Axis Communications AB dat het toestel in overeenstemming is met de essenti le eisen en de andere relevante bepalingen van richtlijn 1999 5 EG SV H rmed intygar Axis Communications AB att denna produkt st r verensst mmelse med de v sentliga egenskapskrav och vriga relevanta best mmelser som framg r av direktiv 1999 5 EG DA Undertegnede Axis Communications AB erkl rer herved at f lgende udstyr overholder de v sentlige krav og vrige relevante krav i direktiv 1999 5 EF PT Axis Communications AB declara que este produto est conforme com os requisitos essenciais e outras disposi es da Directiva 1999 5 CE EL ME THN IMAPOYZA Axis Communications AB AHAQNEI OTI auT TO npoi v ZYMMOPOONETAI lIPOZ TIZ OYZIOAEIZ AMAITHZEIZ KAI TI gt AOINEZ ZXETIKEZ AIATAZEIZ TH OAHTITAZ 1999 5 EK Australia New Zealand This digital equipment fulfills the requirements of the Radio Communications Standard AS NZS 4771 2M 802 116 g n HT20 24122472 MHz amp gt 0 440 C AA DC5V 1 5A ASI S7 HA ASA HIS
18. 57 Check tlie Firmware cs awene APAN red meme e mdr gk Rn des 57 Upgrade the Firmware 2 57 AXIS M1004 W Network Camera Table of Contents Symptoms Possible Causes and Remedial Actions 58 Problem Retrieving Additional Video Streams 60 Technical Specifications ues omes RR Reo re RR REESE ERES 61 Connectors ui erede oet exu I De pe IRIURE nee Pee 63 Connection Diagrams 64 Performance Considerations 64 AXIS M1004 W Network Camera Hardware Overview Hardware Overview o GB pe Status LED indicator Focus ring Lens Network connector RJ45 Power connector Lock ring 1 0 terminal connector Control button WLAN pairing button 10 Power LED indicator 11 Network LED indicator 12 Wireless LED indicator 13 Part number P N amp Serial number S N O NG OU AB Co ho a The Axis product is equipped with a lens with manual focus It is delivered with the lens prefocused and manual focusing is usually not required Note Only change the focus if required for example if the image is blurry Connectors and Buttons For technical specifications see page 61 Network Connector RJ45 Ethernet connector AXIS M1004 W Network Camera Hardware Overview The product shall be connected using a shielded network cable S
19. Avoid running applications when the built in motion detection is active Application Licenses Some applications need a license to run Licenses can be installed in two ways e Automatic installation requires access to the Internet e Manual installation obtain the license key from the application vendor and upload the key to the Axis product To request a license the Axis product serial number S N is required The serial number can be found on the product label and under System Options Support System Overview Install Application To install and start an application 1 Go to Setup Applications 2 Under Upload Application click Browse Locate the application file and click Upload Package 3 Install the license if applicable For instructions see the documentation provided by the application vendor 4 Start the application Go to page Applications select the application in the list of installed applications and click Start 5 Configure the application For instructions see the documentation provided by the application vendor Note Applications can be uploaded by product administrators Applications and licenses can be installed on multiple products at the same time using AXIS Camera Management version 3 10 and later To generate a log file for the application go to Applications Select the application and click Log Application Considerations If an application is upgraded application settings including the lic
20. Camera System Options 1 Enter the path to the certificate directly or click Browse to locate the file 2 Click Upload To upload a client certificate client private key 1 Use the Client private key field if uploading one combined file For each file enter the path to the file or click Browse to locate the file 2 Click Upload To remove a CA certificate Client certificate Client private key click Remove Note Installed certificates will be deleted if the product is reset to factory default For more information about IEEE 802 1X see EEE 802 1X on page 42 SOCKS SOCKS is a networking proxy protocol The Axis product can be configured to use a SOCKS server to reach networks on the other side of a firewall or proxy server This functionality is useful if the Axis product is located on a local network behind a firewall and notifications uploads alarms etc need to be sent to a destination outside the local network for example the Internet SOCKS is configured under System Options gt Network gt SOCKS For more information see the online help O QoS Quality of Service QoS Quality of Service guarantees a certain level of a specified resource to selected traffic on a network A QoS aware network prioritizes network traffic and provides a greater network reliability by controlling the amount of bandwidth an application may use The QoS settings are configured under System Options gt Network gt QoS Using DSCP Di
21. Interface Forum is a global interface standard that makes it easier for end users integrators consultants and manufacturers to take advantage of the possibilities offered by network video technology ONVIF enables interoperability between different vendor products increased flexibility reduced cost and future proof systems By creating a user you automatically enable ONVIF communication Use the user name and password with all ONVIF communication with the product For more information see www onvif org IP Address Filter IP address filtering is enabled on the System Options gt Security gt IP Address Filter page Once enabled the listed IP address are allowed or denied access to the Axis product Select Allow or Deny from the list and click Apply to enable IP address filtering The administrator can add up to 256 IP address entries to the list a single entry can contain multiple IP addresses HTTPS HTTPS HyperText Transfer Protocol over Secure Socket Layer or HTIP over SSL is a web protocol providing encrypted browsing HTTPS can also be used by users and clients to verify that the correct device is being accessed The security level provided by HTTPS is considered adequate for most commercial exchanges The Axis product can be configured to require HTTPS when users from different user groups administrator operator viewer log in To use HTTPS an HTTPS certificate must first be installed Go to System Options gt Security gt
22. a NAT router and enter the IP address for the router in the field If no router is specified the product automatically searches for NAT routers on your network If more than one router is found the default router is selected Alternative HTTP port Select this option to manually define an external HTTP port Enter a port in the range 1024 65535 If the port field is empty or contains the default setting which is O a port number is automatically selected when enabling NAT traversal Note e An alternative HTTP port can be used or be active even if NAT traversal is disabled This is useful if your NAT router does not support UPnP and you need to manually configure port forwarding in the NAT router f you attempt to manually enter a port that is already in use another available port is automatically selected When the port is selected automatically it is displayed in this field To change this enter a new port number and click Save FTP The FTP server running in the Axis product enables upload of new firmware user applications etc The FTP server can be disabled under System Options Network TCP IP Advanced Note This FTP server has nothing to do with the product s ability to transfer images via FTP to other locations and servers RTSP The RTSP server running in the Axis product allows a connecting client to start an H 264 stream The RTSP port number can be changed under System Options Network TCP IP Advanced
23. accessed and can only be changed from Plain Config see page 56 or by resetting the product to factory default Select the power line frequency 50 Hz or 60 Hz used at the location of the Axis product Selecting the wrong frequency may cause image flicker if the product is used in fluorescent light environments When using 50 Hz the maximum frame rate is limited to 25 fps Note Power line frequency varies depending on geographic region The Americas usually use 60 Hz whereas most other parts of the world use 50 Hz Local variations could apply Always check with the local authorities The Live View Page The controls and layout of the Live View page may have been customized to meet specific installation requirements and user preferences Consequently some of the examples and functions featured here may differ from those displayed in your own Live View page The following provides an overview of each available control Controls on the Live View Page Click View size to scale the image down to 800 pixels wide or to full scale Only available in MJPEG View size 00 Stream profile Select a stream profile for the Live View page from the Stream Profile drop down list For information Motion JPEG v about how to configure stream profiles see page 20 H 264 HDTV Quality PE 12 AXIS M1004 W Network Camera Access the Product Output 1 Click Pulse to activate the product s output port for a defined period of
24. after the card has been inserted or ejected The following SD card file systems are supported e ext4 recommended due to its resilience against data loss if the card is ejected or if there is abrupt power loss To access data stored on the card from the Windows operating system a third party ext4 driver or application is required e VFAT supported by most operating systems for personal computers The SD card is managed on the System Options gt Storage page Click SD Card to open Storage Management If the card s status shows as failed click Check disk to see if the problem can be found and then try Repair This option is only available for SD cards with ext4 For SD cards with vFAT use a card reader or computer to troubleshoot the card 52 AXIS M1004 W Network Camera System Options To avoid filling the card it is recommended to remove recordings continuously Under General Settings select Remove recordings older than and select the number of days or weeks To stop writing to the card and protect recordings from being removed select Lock under General Settings Mount and Unmount SD Card To prevent corruption of recordings the SD card should always be unmounted before it is ejected The SD card is automatically mounted when the card is inserted into the Axis product or when the product is started manual mount is only required if the card has been unmounted and not ejected and re inserted To unmount the SD car
25. analysis or during product installation and configuration Overlays are superimposed over the video stream An overlay text can display the current date and time or a text string When using a text string modifiers can be used to display information such as the current bit rate or the current frame rate For information about available modifiers see File Naming amp Date Time Formats in the online help A It is also possible to display text when an action rule is triggered see Use Overlay Text in an Action Rule To enable overlays 1 Go to Video gt Video Stream and select the Image tab 2 To include an overlay image select Include overlay image at the coordinates The overlay image must first be uploaded to the Axis product see Overlay Image 3 To include date and time select Include date and Include time 4 To include a text string select Include text and enter the text in the field Modifiers can be used see File Naming amp Date Time Formats in the online help Q 5 Define text overlay characteristics in the relevant fields 6 Click Save To modify the date and time format go to System Options gt Date amp Time See Date amp Time on page 43 Overlay Image An overlay image is a static image superimposed over the video stream The image for example a company logo is used to provide extra information or to mask a part of the image Since it is static the position and size of an overlay image will remain the sa
26. and vehicles However prioritizing motion may cause an increase in image noise especially in low light situations When Low noise is prioritized image noise is minimized The file size is reduced which can be useful if storage space or bandwidth is limited However prioritizing low noise may result in a very dark image especially in low light situations View Area A view area is a cropped part of the full view The view area is treated as a video source in Live View and has its own video stream and PTZ settings When setting up a view area it is recommended that the video stream resolution is the same size as or smaller than the view area size Setting the video stream resolution larger than the view area size implies digitally scaled up video after sensor capture requiring more bandwidth without adding image information To enable go to Video 5 Camera Settings and select Enable View Area To configure the view area 1 Go to Video 5 View Area 2 Select an Aspect ratio and a Video stream resolution 3 Use the mouse to move and resize the view area 4 Select Enable PTZ to enable digital PTZ for the view area 5 Click Save to save the settings 21 AXIS M1004 W Network Camera Set Up the Product Note The PTZ functionality is useful during installation of the Axis product Use a view area to crop out a specific part of the full view Overlay Overlays are used to provide extra information for example for forensic video
27. detected See Motion Detection on page 29 Tampering Trigger the rule when tampering is detected See Camera Tampering on page 29 Network Trigger the rule if network connection is lost or restored Input Signal PTZ Storage System Time Digital Input Port Trigger the rule when an 1 0 port receives a signal from a connected device See 0 Ports on page 54 Manual Trigger Trigger the rule using the Manual Trigger button in the Live View page See Controls on the Live View Page on page 12 This can for example be used to validate actions during product installation and configuration Virtual Inputs can be used by a VMS Video Management System to trigger actions Virtual inputs can for example be connected to buttons in the VMS user interface Moving Trigger the rule when the camera view moves due to a PTZ operation This can for example be used as an additional condition to prevent an action rule triggered by motion detection to record video while the camera view moves due to a PTZ operation Preset Reached Trigger the rule when the camera stops at a preset position This can be for example be used with the Send Images action to upload images from the preset position Disruption Trigger the rule if storage problems are detected for example if the storage device is unavailable removed full locked or if other read or write problems occur This can for example be used to send maintenance notifications Syst
28. factory default will reset all settings including the IP address to the factory default values Note The installation and management software tools are available from the support pages on www axis com techsup To reset the product to the factory default settings 1 Disconnect power from the product 2 Press and hold the control button and reconnect power See Hardware Overview on page 8 3 Keep the control button pressed for about 15 30 seconds until the status LED indicator flashes amber 4 Release the control button The process is complete when the status LED indicator turns green The product has been reset to the factory default settings If no DHCP server is available on the network the default IP address is 192 168 0 90 5 Using the installation and management software tools assign an IP address set the password and access the video stream It is also possible to reset parameters to factory default via the web interface Go to Setup System Options Maintenance 56 AXIS M1004 W Network Camera Troubleshooting Troubleshooting Check the Firmware Firmware is software that determines the functionality of network devices One of your first actions when troubleshooting a problem should be to check the current firmware version The latest version may contain a correction that fixes your particular problem The current firmware version in the Axis product is displayed in the page Setup gt Basic Setup and in Setup gt Ab
29. in a predetermined order or at random and for configurable time periods The enabled guard tour will keep running after the user has logged off or closed the browser To add a guard tour 1 Go to PTZ Guard Tour and click Add 27 AXIS M1004 W Network Camera PTZ Pan Tilt Zoom 2 Enter a descriptive name 3 Specify the pause length between runs 4 Select an available preset position and click Apply 5 Specify the View Time in seconds or minutes 6 Specify the View Order or select the Random view order option 7 Click Save To modify or remove guard tours go to PTZ gt Guard Tour select the guard tour in the Guard Tour List and click Modify Remove Note For products that support Limited Guard Tour the product has a fixed minimum view time For more information see the online help O Advanced Controls Advanced PTZ settings can be configured under PTZ gt Advanced gt Controls The Panel Shortcut Command Buttons list shows the user defined buttons that can be accessed from the Live View page s Ctrl panel These buttons can be used to provide direct access to commands issued using the VAPIX application programming interface Click Add to add a new shortcut command button The following PTZ controls are enabled by default e Pan control e Tilt control e Zoom control To disable specific controls deselect the options under Enable Disable controls Note Disabling PTZ controls will not affect preset position
30. is being used by another device Possible IP address conflict with another device on the same subnet Try the installation again The IP address must be set within two minutes after power has been applied to the product Ensure the Ping length is set to 408 For instructions see Assign IP Address Using ARP Ping on page 44 If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets you will not be able to set the IP address Contact your network administrator to obtain an IP address Disconnect the Axis product from the network Run the Ping command in a Command DOS window type ping and the IP address of the product e Ifyou receive Reply from IP address gt bytes 32 time 10 this means that the IP address may already be in use by another device on the network Obtain a new IP address from the network administrator and reinstall the product e If you receive Request timed out this means that the IP address is available for use with the Axis product Check all cabling and reinstall the product The static IP address in the Axis product is used before the DHCP server sets a dynamic address This means that if the same default static IP address is also used by another device there may be problems accessing the product The product cannot be accessed from a browser Cannot log in The IP address has been changed by DHCP Certificate error whe
31. once it has been triggered it will not automatically return to its untriggered state For more information on actions rules see Events on page 34 Motion Detection Motion detection is used to generate an alarm whenever movement starts or stops in the camera view Motion detection is configured by defining up to 10 Include and Exclude windows Include windows define areas where motion should be detected e Exclude windows define areas within an Include window that should be ignored areas outside Include windows are automatically ignored For instructions see Set Up Motion Detection Windows on page 30 To control the number of motion detection alarms the parameters Object Size History and Sensitivity can be adjusted See Motion Detection Parameters on page 30 Once motion detection windows are configured the Axis product can be configured to perform actions when motion is detected Possible actions include uploading images and start recording For more information see Set Up Action Rules on page 34 29 AXIS M1004 W Network Camera Detectors Note Using the motion detection feature may decrease the product s overall performance The position of the Motion Detection Window is relative to the orientation of the Camera Changing the orientation of the camera will also change the position of the Motion Detection Window Set Up Motion Detection Windows To set up a motion detection Include Window follow these inst
32. other company names and products are trademarks or registered trademarks of their respective companies Apple Boa Apache Bonjour Ethernet Internet Explorer Linux Microsoft Mozilla Real SMPTE QuickTime UNIX Windows Windows Vista and WWW are registered trademarks of the respective holders Java and all Java based trademarks and logos are trademarks or registered trademarks of Oracle and or its affiliates UPnP is a certification mark of the UPnP Implementers Corporation WPA WPA2 and Wi Fi Protected Setup are marks of the Wi Fi Alliance Regulatory Information Europe C 1 1 7 7 This product complies with the applicable CE marking directives and harmonized standards Electromagnetic Compatibility EMC Directive 2004 108 EC See Electromagnetic Compatibility EMC on page 2 Radio and Telecommunications Terminal Equipment R amp TTE Directive 1999 5 EC See Radio Transmission on page 3 Low Voltage LVD Directive 2006 95 EC See Safety on page 3 Restrictions of Hazardous Substances RoHS Directive 2011 65 EU See Disposal and Recycling on page 3 A copy of the original declaration of conformity may be obtained from Axis Communications AB See Contact Information on page 4 Electromagnetic Compatibility EMC This equipment has been designed and tested to fulfill applicable standards for Radio frequency emission when installed according to the instructions and used in its intended environmen
33. point Keys passphrases and certificates that are used for security must be entered manually Contact your Network Administrator for the requirements for the selected access point or ad hoc network The wireless settings control how the Axis product interacts with the wireless network Apart from identifying the wireless network it is also possible to enable wireless encryption Select Enable congestion control to secure the wireless connection between the Axis product and access point in congested environments for example where there are many available networks and where many devices are using the same access point Congestion control uses a Request To Send Clear To Send RTS CTS handshake to reserve access to the wireless media before transmitting a packet Using the handshake decreases throughput since it adds an overhead In some situations however the overhead of the RTS CTS handshake is lower than the overhead caused by collisions on the wireless media Congestion control is disabled by default Select Enable WLAN pairing button to allow the wireless Axis product to connect to an access point by pushing a button on both of the devices within a 120 second time window During this time the devices will automatically discover each other and agree on a configuration Make sure the access point also has push button configuration PBC enabled and that the Axis product is not connected to the wired network After a successful pairing any WL
34. product can be accessed using a host name instead of an IP address The host name is usually the same as the assigned DNS name The host name is configured under System Options 5 Network 5 TCP IP 5 Advanced Select Obtain host name via IPv4 DHCP to use host name provided by the DHCP server running on IPv4 Select Use the host name to set the host name manually Select Enable dynamic DNS updates to dynamically update local DNS servers whenever the Axis product s IP address changes For more information see the online help Q Link Local IPv4 Address Link Local Address is enabled by default and assigns the Axis product an additional IP address which can be used to access the product from other hosts on the same segment on the local network The product can have a Link Local IP and a static or DHCP supplied IP address at the same time This function can be disabled under System Options gt Network gt TCP IP gt Advanced HTTP The HTTP port used by the Axis product can be changed under System Options gt Network gt TCP IP gt Advanced In addition to the default setting which is 80 any port in the range 1024 65535 can be used HTIPS The HTTPS port used by the Axis product can be changed under System Options gt Network gt TCP IP gt Advanced In addition to the default setting which is 443 any port in the range 1024 65535 can be used To enable HTTPS go to System Options gt Security gt HTTPS For more information see
35. the image The pixel counter is useful in situations where there is a requirement that the image is a certain size for example in face recognition The pixel counter can be accessed from Image Video 5 Video Stream Under Preview click Open and select the Show pixel counter option to enable the rectangle in the image Use the mouse to move and resize the rectangle or enter the number of pixels in the Width and Height fields and click Apply The Live View page in Internet Explorer with AXIS Media Control AMC in Windows Right click in the image and select Pixel counter Use the mouse to move and resize the rectangle The default image settings can be configured under Videos Video Stream Select the Image tab The following settings are available Resolution Select the default resolution Compression The compression level affects the image quality bandwidth and file size of saved images the lower the compression the higher the image quality with higher bandwidth requirements and larger file sizes Mirror image If required the image can be mirrored Rotate image If required the image can be rotated Maximum frame rate To avoid bandwidth problems the frame rate allowed to each viewer can be Limited to a fixed amount Alternatively the frame rate can be set as Unlimited which means the Axis product always delivers the highest frame rate possible under the current conditions Overlay settings See Overlay on page 22
36. version of the language file is uploaded 40 AXIS M1004 W Network Camera System Options System Options Security Users User access control is enabled by default and can be configured under System Options gt Security gt Users An administrator can set up other users by giving them user names and passwords It is also possible to allow anonymous viewer login which means that anybody may access the Live View page The user list displays authorized users and user groups access levels Viewer Access to the Live View page Operator Access to the Live View page and to all settings except System Options Administrator Unrestricted access to all settings can add modify and remove other users Under HTTP RTSP Password Settings select the type of password to allow You may need to allow unencrypted passwords if there are viewing clients that do not support encryption or if you upgraded the firmware and existing clients support encryption but need to log in again and be configured to use this functionality Under User Settings select the Enable anonymous viewer login option to allow anonymous users access to the Live View page Select the Enable anonymous PTZ control login to allow anonymous users access to the PTZ controls Deselect the Enable Basic Setup option to hide the Basic Setup menu Basic Setup provides quick access to settings that should be made before using the Axis product ONVIF ONVIF Open Network Video
37. 1 Go to Events gt Action Rules 2 Click Add to create a new rule 3 Select a Trigger and optionally a Schedule and Additional conditions See the online help for details 4 From the Actions list select Overlay Text 5 Enter the text to display in the Text field This is the text that D will be replaced by 6 Specify the Duration The text can be displayed while the rule is active or for a fixed number of seconds Example To display the text Motion detected when motion is detected enter D in the Include text field and enter Motion detected in the Text field when setting up the action rule 23 AXIS M1004 W Network Camera Set Up the Product Privacy Mask privacy mask is a user defined area that prevent users from viewing parts of the monitored area Privacy masks appear as blocks of solid color and are applied on the video stream Privacy masks cannot be bypassed using the VAPIX application programming interface API The Privacy Mask List Video 5 Privacy Mask shows all the masks that are currently configured in the Axis product and indicates if they are enabled You can add a new mask re size the mask with the mouse choose a color for the mask and give the mask a name For more information see the online help O Important Adding many privacy masks may affect the product s performance 24 AXIS M1004 W Network Camera Configure the Live View Page Configure the Live View Page You can cu
38. AN settings set by the user in the Axis product are overwritten The WLAN pairing button is enabled by default deselect this option to prevent unauthorized WLAN pairing SSID is the name of the selected wireless network which must be exactly the same as the name in the wireless access point If the field is left blank the Axis product will not connect to any wireless network Note SSID is sometimes written as ESSID Select the network Security method All settings must match the settings in the access point The following security methods are supported where WPATM WPA2TM Enterprise is more secure than WPA WPA2 PSK which in turn is more secure than WEP e WPA WPA2 PSK See page 49 e WPA WPA Enterprise See page 49 e WEP not recommended See page 50 e No security not recommended See page 50 If applicable select the Network type Select Master to access the network via an access point or Ad hoc to access any other wireless device and create a local network Ad hoc mode allows users to form a wireless LAN without connection through an access point The Axis product can for example connect point to point to an existing ad hoc network or if there is none create one itself Ad hoc connection may be useful in certain installations and for troubleshooting but is not the recommended method The ad hoc option is only available when supported by the selected security method 48 AXIS M1004 W Network Camera System Options
39. Bre ALO AG Axis Communications AB 7A HA mam TAHO EHSANYAAS 5477 AXIS M1004 W MAHA HE HA MEN MBGF YEAH HE BA Axis Communications AB Sweden AJ S7S H Axis Communications AB A Af FA MESA GAT HF E 685HX 7H Digital Empire 10125 TEL 82 2 780 9636 FAX 82 2 6280 9636 Japan This product complies with Technical Regulations Conformity Certification of Specified Radio Equipment Tul Taiw EDENE Bats ow BTE Statement as KE SERRE Z KO BIT sete al Sal He SHeO SHAS EI DAE BABA DAR Hito Bt AiR HEMMER OA Kee a RRS Se TRAAG SRRATBRA BUCA wees RTBROSRARA MASABE EKECEREN RRB RUENRERATEARERRL Fp ERAREKIN EERTE Safety This product complies with IEC EN UL 60950 1 Safety of Information Technology Equipment If its connecting cables are routed outdoors the product shall be grounded either through a shielded network cable STP or other appropriate method The power supply used with this product shall fulfill the requirements for Safety Extra Low Voltage SELV and Limited Power Source LPS according to IEC EN UL 60950 1 Disposal and Recycling When this product has reached the end of its useful life dispose of it according to local laws and regulations For information about your nearest designated collection point contact your local authority responsible for waste disposal In accordance with local legislation penalties may be applicable for incorrect disposal of this waste Europe K wmm T
40. Click Save to apply the new settings 19 AXIS M1004 W Network Camera Set Up the Product H 264 H 264 also known as MPEG 4 Part 10 AVC is a video compression standard that provides high quality video streams at low bit rates An H 264 video stream consists of different types of frames such as I frames and P frames An I frame is a complete image whereas P frames only contain the differences from previous frames The H 264 stream settings can be configured from the Video 5 Video Stream page Select the H 264 tab The settings defined in this page will apply to all H 264 streams that do not use a stream profile The GOV length is the number of frames between two consecutive I frames Increasing the GOV length may save considerably on bandwidth requirements in some cases but may also have an adverse affect on image quality The Axis product supports the following H 264 profiles e Main The Main profile provides higher compression with maintained video quality compared to the Baseline profile but requires more processing power to decode The bit rate can be set as Variable bit rate VBR or Constant bit rate CBR VBR adjusts the bit rate according to the image complexity using up more bandwidth for increased activity in the image and less for lower image activity When the activity in the scene increases the bit rate would usually increase as well If there is a surplus in bandwidth this may not be an issue and selecting Variable
41. Communications AB shall not be liable nor responsible for incidental or consequential damages in connection with the furnishing performance or use of this material This product is only to be used for its intended purpose Intellectual Property Rights Axis AB has intellectual property rights relating to technology embodied in the product described in this document In particular and without limitation these intellectual property rights may include one or more of the patents listed at www axis com patent htm and one or more additional patents or pending patent applications in the US and other countries This product contains licensed third party software See the menu item About in the product s user interface for more information This product contains source code copyright Apple Computer Inc under the terms of Apple Public Source License 2 0 see www opensource apple com apsi The source code is available from https developer apple com bonjour Equipment Modifications This equipment must be installed and used in strict accordance with the instructions given in the user documentation This equipment contains no user serviceable components Unauthorized equipment changes or modifications will invalidate all applicable regulatory certifications and approvals Trademark Acknowledgments AXIS COMMUNICATIONS AXIS ETRAX ARTPEC and VAPIX are registered trademarks or trademark applications of Axis AB in various Jurisdictions All
42. HTTPS on page 41 NAT traversal port mapping for IPv4 A network router allows devices on a private network LAN to share a single connection to the Internet This is done by forwarding network traffic from the private network to the outside that is the Internet Security on the private network LAN is increased since most routers are pre configured to stop attempts to access the private network LAN from the public network Internet Use NAT traversal when the Axis product is located on an intranet LAN and you wish to make it available from the other WAN side of a NAT router With NAT traversal properly configured all HTTP traffic to an external HTTP port in the NAT router is forwarded to the product NAT traversal is configured under System Options Network TCP IP Advanced 46 AXIS M1004 W Network Camera System Options Note e For NAT traversal to work this must be supported by the router The router must also support UPnPTM n this context router refers to any network routing device such as a NAT router Network router Internet Gateway Broadband router Broadband sharing device or a software such as a firewall Enable Disable When enabled the Axis product attempts to configure port mapping in a NAT router on your network using UPnPTM Note that UPnP must be enabled in the product see System Options gt Network gt UPnP Use manually selected NAT router Select this option to manually select
43. NBO MSS AA SHA Radio Transmission This equipment may generate or use radio frequency energy The user could lose the authority to operate this equipment if an unauthorized change or modification is made USA This device complies with Part 15 of the FCC Rules Operation is subject o the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesirable operation This product complies with FCC radiation exposure limits for an uncontrolled environment Avoid operating this product at a distance ess than 20 cm 7 9 in from the user Canada This device complies with Industry Canada licence exempt RSS standard s Operation is subject to the following two conditions 1 his device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device This product complies with IC radiation exposure limits for an uncontrolled environment Avoid operating this product at a distance ess than 20 cm 7 9 in from the user Le present appareil est conforme aux CNR d Industrie Canada applicables aux appareils radio exempts de licence L exploitation est autoris e aux deux conditions suivantes 1 l appareil ne doit pas produire de brouillage et 2 l utilisateur de l appareil doit accepter tout brouillage radio lectrique subi m amp me si le bro
44. Recipients and click Add Enter a descriptive name Select a recipient Type Enter the information needed for the recipient type Click Test to test the connection to the recipient Click OK Recipient Types The following recipients are available Recipient Use with action Notes Email Send Images An email recipient can contain multiple email addresses Send Notification Send Video Clip FTP Send Images Send Video Clip HTTP Send Images Send Notification Send Video Clip 36 AXIS M1004 W Network Camera Events HTTPS Send Images Encrypted file transfer using HyperText Transfer Protocol Secure HTTPS Send Notification Specify login information for the HTTPS server and validate Send Video Clip the server s certificate If there is a proxy between the Axis product and the HTTPS server also specify the proxy settings Network Share Send Images A network share can also be used as a storage device for recorded video Go System Options Storage to configure Send Video Clip a network share before setting up a continuous recording or an action rule to record video For more information about storage devices see Storage on page 52 TCP Send Notification Set Up Email Recipients Email recipients can be configured by selecting one of the listed email providers or by specifying the SMTP server port and authentication used by for example a corporate email server
45. Ro em mi AB edt Rate 9 Access the Product 25522 sans soeur 11 Access from a Browser 11 Access from the Internet 11 Set the Root Password 12 Set Power Line Frequency 12 The Live VIEW Page an nece Lee NG Ube NG NG NEE KA RES 12 Media Streams ues dessen esas EDS EE dx Prud EE EEG heme 15 How to Stream H 264 15 MPEG ec en AANO KPA 15 AXIS Media Control AMC RR 15 Alternative Methods of Accessing the Video Stream 16 Set Up th Product Suis ass KENA KNANG KANAN KEAN 18 Basic Setup aaa epe ele be re Dee we nue tnt ner AA Y Rede t ele 18 MIdeO nr ANA NG des ALA ci mins 19 Set Up Video Streams 19 Stream Profiles isle pad KAKANAN bees Gea eke eb Rx d Reds 20 Camera Settings 21 VieWArea itunes ete meteo nement ondes tetes 21 Overlay 2 2 ramasse de dame PR ARNEL LIP NAN gee ins de RR 22 Privacy Mask 245 4 An eed KA NA ANAK NAGA DA dieser Rens 24 Configure the Live View Page casa ka aaa nA mamas kakak 25 PTZ Pan Tilt Zoom aaa KAN L AKUNG DAN B acute dnx cda o UR CR cro 27 Preset Positions 224 ge es patate dei niga Re etie d RUE Graine da 27 Guard TOUN eR 27 AE AA 28 Detectors PE AA OPPA 29 Camera Tamper
46. TP All cables connecting the product to the network shall be intended for their specific use Make sure that the network devices are installed in accordance with the manufacturer s instructions For information about regulatory requirements see Electromagnetic Compatibility EMC on page 2 1 0 Connector Use with external devices in combination with for example tampering alarms motion detection event triggering time lapse recording and alarm notifications In addition to the O V DC reference point and power DC output the 1 0 connector provides the interface to Digital output For connecting external devices such as relays and LEDs Connected devices can be activated by the VAPIX Application Programming Interface output buttons on the Live View page or by an Action Rule The output will show as active shown under System Options Ports amp Devices if the alarm device is activated Digital input An alarm input for connecting devices that can toggle between an open and closed circuit for example PIRs door window contacts glass break detectors etc When a signal is received the state changes and the input becomes active shown under System Options gt Ports ft Devices Control Button For location of the control button see Hardware Overview on page 8 The control button is used for e Resetting the product to factory default settings See page 56 e Connecting to an AXIS Video Hosting System service See page 45 To c
47. The default port is 554 Note H 264 video streams will not be available if the RTSP server is disabled Wireless Wireless Network Status To view a list of available wireless networks go to System Options Network Wireless The status of wireless networks list is the result of a network scan and provides the following information e SSID is the name of a wireless network or ad hoc network e Mode shows the type of network which can be Master an access point or Ad Hoc e Security shows the type of security the network uses e Channel shows the wireless channel currently in use e Signal strength shows the quality the strength of the signal e Bit rate shows the current bit rate in Mbit s This can only be shown for the access point currently in use Click Refresh to perform a new scan 47 AXIS M1004 W Network Camera System Options Access points with a disabled SSID Broadcast will not appear unless the Axis product is associated with it Once the wireless connection is established the network the Axis product is currently linked to is shown in blue A network using unsupported security is shown in grey Wireless Settings Important To establish and maintain communication all wireless settings must be exactly the same in the Axis product as in the access point or ad hoc network e Always configure or change the wireless settings in the Axis product first before changing the settings in the wireless access
48. a shielded network cable STP that is properly grounded Cet appareil num rique est conforme la norme CAN NMB 3 classe B Le produit doit tre connect l aide d un c ble r seau blind STP qui est correctement mis la terre Europe This digital equipment fulfills the requirements for RF emission according to the Class B limit of EN 55022 The product shall be connected using a shielded network cable STP that is properly grounded This product fulfills the requirements for immunity according o EN 61000 6 1 residential commercial and light industrial environments This product fulfills the requirements for immunity according to EN 61000 6 2 industrial environments This product fulfills the requirements for immunity according to EN 55024 office and commercial environments Australia New Zealand This digital equipment fulfills the requirements for RF emission according to the Class B limit of AS NZS CISPR 22 The product shall be connected using a shielded network cable STP that is properly grounded Japan CORBA 7FABIERRINEECIT TORE R ERA CHAT OC Ce ENCUCWKETD CORED 5947 LED 3 SERIE CHANGE S SSHes SRCTCEASVES WMH T TELOERURLZLOTRELD AES IL RAY F D 2F TFIVSTP E BAL THRL TK ED kh WCHL TC TEE Korea 0 7 7 5 7FSS Ba AAAI FE 790 A ABOE AS SAXOR SO DE AAA ASS ASUH ABS BALE STP shielded twisted pair 7 O es
49. amera Access the Product For Technical notes on this and other topics visit the Axis Support web at www axis com techsup Set the Root Password To access the Axis product you must set the password for the default administrator user root This is done in the Configure Root Password dialog which opens when the product is accessed for the first time To prevent network eavesdropping the root password can be set via an encrypted HTTPS connection which requires an HTTPS certificate HTTPS Hypertext Transfer Protocol over SSL is a protocol used to encrypt traffic between web browsers and servers The HTTPS certificate ensures encrypted exchange of information See HTTPS on page 41 The default administrator user name root is permanent and cannot be deleted If the password for root is lost the product must be reset to the factory default settings See Reset to Factory Default Settings on page 56 To set the password via a standard HTTP connection enter it directly in the dialog To set the password via an encrypted HTTPS connection follow these steps 1 Click Use HTTPS A temporary certificate valid for one year is created enabling encryption of all traffic to and from the product and the password can now be set securely 2 Enter a password and then re enter it to confirm the spelling 3 Click OK The password has now been configured Set Power Line Frequency Power line frequency is set the first time the Axis product is
50. ay be possible to use other players to view the H 264 stream using the paths above although Axis does not guarantee this 17 AXIS M1004 W Network Camera Set Up the Product Set Up the Product The Axis product can be configured by users with administrator or operator rights To open the product s Setup pages click Setup in the top right hand corner of the Live View page e Administrators have unrestricted access to all settings Operators have access to all settings except System Options See also the online help O Basic Setup Basic Setup provides shortcuts to the settings that should be made before using the Axis product 1 Users See page 41 2 Wireless See page 47 3 TCP IP See page 43 4 Date tt Time See page 43 5 Video Stream See page 19 The Basic Setup menu can be disabled from System Options 5 Security 5 Users 18 AXIS M1004 W Network Camera Set Up the Product Video It is possible to configure the following video features in your Axis product Video stream See page 19 Stream profiles See page 20 Camera settings See page 21 View area See page 21 Overlay image See page 22 Privacy mask See page 24 Set Up Video Streams To set up the product s video streams go to Video gt Video Stream The video stream settings are divided into the following tabs Image See page 19 H 264 See page 20 Pixel Counter The pixel counter shows the number of pixels in an area of
51. bit rate VBR will be sufficient But if bandwidth is limited it is recommended to control the bit rate by selecting Constant bit rate CBR When the activity in the scene increases VBR adjusts the bit rate according to the complexity using up more bandwidth for increased activity in the scene and less for lower scene activity CBR allows you to set a target bit rate that limits the bandwidth consumption The CBR target bit rate works like the ceiling of a tent It limits the bit rate while maintaining some flexibility The bit rate may bounce up and down within the set target but when it nears the set target value the limitation kicks in However because CBR will always prioritize a continuous video stream it allows temporary overshoots from the target bit rate Because setting a target value prevents the bit rate from increasing frame rate and image quality are affected negatively To partly compensate for this select which variable shall be prioritized frame rate or image quality Not setting a priority means that frame rate and image quality are equally affected The current bit rate can be set to appear as text overlay Under Overlay Settings select Include text and enter the modifier b in the field To apply the settings click Save MJPEG Sometimes the image size is large due to low light or complex scenery Adjusting the maximum frame size helps to control the bandwidth and storage used by the Motion JPEG video stream in these si
52. d 1 Open the Axis product s webpages and go to Setup 5 System Options gt Storage 2 Click SD Card 3 Click Unmount 4 The card can now be removed Format SD Card Formatting the SD card will remove all data and recordings stored on the card Important If autoformat is enabled only use new or empty SD cards Any data stored on the card will be lost when the card is inserted into the Axis product An SD card inserted into the product can be manually formatted to one of the supported file systems To manually format the SD card follow these steps 1 Insert the SD card in the SD card slot 2 Open the Axis product s webpages and go to Setup 5 System Options 5 Storage 3 Click SD Card 4 Click Format and select the desired file system 5 Click OK to start formatting the card Network Share Network share allows you to add network storage such as a NAS network attached storage The NAS shall be dedicated for recordings and data from the Axis products connected to the network For information about reference NAS devices go to www axis com products cam companion software supported htm Note For NAS recommendations see www axis com To add a network share 1 Go to System Options Storage 2 Click Network Share 53 AXIS M1004 W Network Camera System Options 3 Enter the IP address DNS or Bonjour name to the host server in the Host field 4 Enter the name of the share in the Share field Sub folders cann
53. e Active transmit key selects which of the four keys the Axis product uses when transmitting information 5 Click Save No Security The No security option provides no protection against attacks It is not a recommended method and should only be used during short periods and exceptional cases To configure the wireless settings with no security 1 Select the network type being used by the access point Master or Ad Hoc 2 Click Save Certificates Wireless network certificates are used to authenticate devices on a wireless network Wireless networks using the WPATM WPA Enterprise security method are protected by EAPOL Extensible Authentication Protocol Over Lan which is part of the IEEE 802 1X standard The client and server authenticate each other using digital certificates provided by a Certificate Authority To gain access to the protected wireless network the Axis product presents its certificate to the network switch If the certificate is approved the switch allows access You may need to contact your network administrator for information on certificates user IDs and passwords CA certificate Created by the Certification Authority for the purpose of validating itself and is used by the Axis product for checking the server s identity Client certificate Client private key Used for the Axis product to authenticate itself using a client certificate and a private key To upload a CA certificate 50 AXIS M1004 W Network
54. e Provider go to www axis com hosting The AVHS settings are configured under System Options gt Network gt TCP IP gt Basic The possibility to connect to an AVHS service is enabled by default To disable clear the Enable AVHS box One click enabled Press and hold the product s control button see Hardware Overview on page 8 for about 3 seconds to connect to an AVHS service over the Internet Once registered Always will be enabled and the Axis product stays connected to the AVHS service If the product is not registered within 24 hours from when the button is pressed the product will disconnect from the AVHS service Always The Axis product will constantly attempt to connect to the AVHS service over the Internet Once registered the product will stay connected to the service This option can be used when the product is already installed and it is not convenient to use the one click installation AXIS Internet Dynamic DNS Service AXIS Internet Dynamic DNS Service assigns a host name for easy access to the product For more information see www axiscam net To register the Axis product with AXIS Internet Dynamic DNS Service go to System Options gt Network gt TCP IP gt Basic Under Services click the AXIS Internet Dynamic DNS Service Settings button requires access to the Internet The domain name currently registered at AXIS Internet Dynamic DNS service for the product can at any time be removed Note AXIS Internet Dynamic DNS Ser
55. eb browser Video recording to file ASF Customizable HTML pages Windows Vista XP Windows 7 Windows 8 Server 2008 and Server 2012 DirectX 9c or higher For other operating systems and browsers see www axis com techsup Built in aids in Pixel counter software General Casing Polycarbonate Memory 256 MB RAM 128 MB Flash Power 4 9 5 1 V DC max 6 5 W Connectors DC jack RJ45 10BASE T 100BASE TX 1 alarm input and 1 output Edge storage Support for recording to network share Network Attached Storage or file server Operating 0 C to 40 C 32 F to 104 F conditions Humidity 20 80 RH non condensing Approvals CE EN 55022 Class B EN 61000 6 3 EN 61000 6 4 EN 61000 3 2 EN 61000 3 3 EN 55024 EN 61000 6 1 EN 61000 6 2 EN 60950 1 EN 62311 EN 300328 V1 8 1 EN 301489 1 EN 301489 17 EN 62471 risk group 1 EN 50581 EN 50581 FCC FCC Part 15 Subpart B and C Class B VCCI VCCI Class B ITE C Tick AS NZS CISPR 22 ICES 003 ICES 003 Class B Safety IEC EN UL 60950 1 Korean KCC KN22 Class B KN24 IEC60950 1 Additional radio approvals Argentina CNC Japan TELEC Canada RSS 210 Australia New Zeeland AS NZS 4771 Brazil Anatel Taiwan NCC USA FCC Part 15 Subpart C247 China SRRC Power supply EN 60950 1 cCSAus Dimensions 95 x 59 x 41 mm 3 7 in x 23 in x 1 6 in HxWxD 62 AXIS M1004 W Network Camera Technical Specifications Function g
56. em Ready Trigger the rule when the product has been started and all services are running This can for example be used to send a notification when the product restarts Recurrence Trigger the rule periodically See Set Up Recurrences on page 38 This can for example be used to upload an image every 5 minutes Use Schedule Trigger the rule according to the selected schedule See Create Schedules on page 37 Available actions include Output Port Activate an I O port to control an external device 35 AXIS M1004 W Network Camera Events Overlay Text Display an overlay text See Use Overlay Text in an Action Rule on page 23 PTZ Control Preset Position Go to a preset position Guard Tour Start a guard tour See Guard Tour on page 27 Record Video Record video to a selected storage Send Images Send images to a recipient Send Notification Send a notification message to a recipient Send Video Clip Send a video clip to a recipient Status LED Flash the LED indicator This can for example be used to validate triggers such as motion detection during product installation and configuration Add Recipients The product can send media files and messages to notify users about events Before the product can send media files or notification messages you must define one ore more recipients For information about available options see Recipient Types on page 36 To add a recipient 1 2 Go to Events gt
57. ense will be removed The license must be reinstalled and the application reconfigured If the Axis product s firmware is upgraded installed applications and their settings will remain unchanged although this is not guaranteed by Axis Communications AB Note that the application must be supported by the new firmware For information about firmware upgrades see Upgrade the Firmware If the Axis product is restarted running applications will restart automatically If the Axis product is restored installed applications remain unchanged but must be restarted To start the application go to Setup Applications Select the application in the list of installed applications and click Start For information about restoring the Axis product see Maintenance 32 AXIS M1004 W Network Camera Applications If the Axis product is reset to factory default installed applications and their settings are removed For information about factory default see Reset to Factory Default Settings 33 AXIS M1004 W Network Camera Events Events The Event pages allow you to configure the Axis product to perform actions when different events occur For example the product can start a recording or send an email notification when motion is detected The set of conditions that defines how and when the action is triggered is called an action rule Convert Event Types to Action Rules If the Axis product is upgraded to firmware version 5 40 or later
58. era Date April 2015 Axis Communications AB 2013 Part No 63351
59. fferentiated Services Codepoint values the Axis product can mark different types of traffic SNMP The Simple Network Management Protocol SNMP allows remote management of network devices An SNMP community is the group of devices and management station running SNMP Community names are used to identify groups To enable and configure SNMP in the Axis product go to the System Options gt Network gt SNMP page Depending on the level of security required select the version on SNMP to use Traps are used by the Axis product to send messages to a management system on important events and status changes Check Enable traps and enter the IP address where the trap message should be sent and the Trap community that should receive the message Note If HTTPS is enabled SNMP v1 and SNMP v2c should be disabled Traps for SNMP v1 v2 are used by the Axis product to send messages to a management system on important events and status changes Check Enable traps and enter the IP address where the trap message should be sent and the Trap community that should receive the message The following traps are available Cold start e Warm start e Link up 51 AXIS M1004 W Network Camera System Options e Authentication failed SNMP v3 provides encryption and secure passwords To use traps with SNMP v3 an SNMP v3 management application is required To use SNMP v3 HTTPS must be enabled see HTTPS on page 41 To enable SNMP v3 check the box a
60. he access point uses when using PEAP version 1 Select 1 to use client EAP encryption select 2 to use client PEAP encryption 5 Select the EAPOL version 1 or 2 as used in the access point 6 Click Save For more information on certificates for wireless networks see Certificates on page 50 WEP The security method WEP Wired Equivalent Privacy can be used to help secure a wireless network However WEP has some flaws which makes it more vulnerable to attacks and WPATM WPA Enterprise or WPA WPA2TM PSK is a better choice To configure the wireless settings using the WEP security method 1 Select the network type being used by the access point Master or Ad Hoc 2 Select the Authentication type Open or Shared Key depending on the method used by the access point Not all access points have this option in which case they probably use open system also sometimes called SSID Authentication 3 Select the Key length 64 bit or 128 bit used for the wireless encryption 4 Select the Key type depending on the key type used by the access point and enter the key in the corresponding key fields Manual allows you to manually enter the hex key ASCII requires the string to be exactly five characters for 64 bit WEP and 13 characters for 128 bit WEP The Passphrase can contain up to 31 characters In 64 bit WEP the passphrase generates four different keys For 128 bit WEP only one key is generated which then is replicated for all four keys Th
61. his symbol means that the product shall not be disposed of together with household or commercial waste Directive 2012 19 EU on waste electrical and electronic equipment WEEE is applicable in the European Union member states To prevent potential harm to human health and the environment the product must be disposed of in an approved and environmentally safe recycling process For information about your nearest designated collection point contact your local authority responsible for waste disposal Businesses should contact the product supplier for information about how to dispose of this product correctly This product complies with the requirements of Directive 2011 65 EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment RoHS China O This product complies with the requirements of the legislative act Administration on the Control of Pollution Caused by Electronic Information Products ACPEIP Contact Information Axis Communications AB Emdalavagen 14 223 69 Lund Sweden Tel 46 46 272 18 00 Fax 46 46 13 61 30 www axis com Support Should you require any technical assistance please contact your Axis reseller If your questions cannot be answered immediately your reseller will forward your queries through the appropriate channels to ensure a rapid response If you are connected to the Internet you can download user documentation and software updates find answe
62. icates will be deleted if the product is reset to factory default Preinstalled CA certificates that have been deleted will be reinstalled 42 AXIS M1004 W Network Camera System Options Server Client certificate can be self signed or issued by a Certificate Authority CA A self signed certificate offers limited protection and can be used before a CA issued certificate has been obtained To install a self signed certificate 1 Go to Setup gt System Options gt Security gt Certificates 2 Click Create self signed certificate and provide the requested information To create and install a CA signed certificate 1 Create a self signed certificate as described above 2 Go to Setup gt System Options gt Security gt Certificates 3 Click Create certificate signing request and provide the requested information 4 Copy the PEM formatted request and send to the CA of your choice 5 When the signed certificate is returned click Install certificate and upload the certificate Server Client certificates can be installed as Certificate from signing request or as Certificate and private key Select Certificate and private key if the private key is to be upload as a separate file or if the certificate is in PKCS 12 format The Axis product is shipped with several preinstalled CA certificates If required additional CA certificates can be installed 1 Go to Setup gt System Options gt Security gt Certificates 2 Click Insta
63. ils and the product becomes unresponsive Flashing red Status indicator indicates a failed upgrade To recover the product follow the steps below The serial number is found on the product s label 1 In UNIX Linux type the following from the command line arp s IP address gt serial number temp ping 1 408 IP address In Windows type the following from a command DOS prompt this may require that you run the command prompt as an administrator arp s IP address serial number ping 1 408 t IP address 2 If the product does not reply in 30 seconds restart it and wait for a reply Press CTRL C to stop Ping 3 Open a browser and type in the product s IP address In the page that opens use the Browse button to select the upgrade file to use Then click Load to restart the upgrade process 4 After the upgrade is complete 1 10 minutes the product automatically restarts and shows a steady green on the Status indicator 57 AXIS M1004 W Network Camera Troubleshooting 5 Reinstall the product referring to the Installation Guide If the emergency recovery procedure does not get the product up and running again contact Axis support at www axis com techsup Note The emergency recovery procedure only works on the wired interface Symptoms Possible Causes and Remedial Actions Problems setting the IP address When using ARP Ping The product is located on a different subnet The IP address
64. ing To play or download a recording follow these steps 1 Go to Recordings List 2 Use the filter to narrow the list of recordings Enter the desired filter criteria and click Filter Some filters may take a long time to complete 3 Select the recording 4 Click Play to play the recording or click Download to download the recording Multiple recordings can be downloaded at the same time Select the recordings and click Download The downloaded file is a zip file containing a minimum of three files of which the Matroska mkv files are the actual recordings The recordings are time stamped with the date and time they were downloaded that is not the date the recordings were made Note To play recordings in Windows Media Player AXIS Matroska File Splitter must be installed AXIS Matroska File Splitter can be downloaded from www axis com techsup software For detailed recording and video information select a recording and click Properties To remove a recording select the recording and click Remove Continuous Recording The Axis product can be configured to continuously save video to a storage device For information about storage devices see Storage on page 52 To prevent the disk from becoming full it is recommended to configure the disk to automatically remove old recordings If a new stream profile is selected while a recording is ongoing the recording will be stopped and saved in the recording list and a new record
65. ing a eL oe Magaan aa akan ap ea ees 29 Motion DORSCUON aanak evene desta iecit irae euro ae Sand 29 Applications c PrT TT 32 Application Licenses 32 instal Application ses ductos iore heed eaa kk ac Rp eX ROSA OR ber AA iri 32 Application Considerations 32 EVENE magma ka ahha nioten eien T GANA dM datei die Nd me Goa 34 Convert Event Types to Action Rules ce cece eee eens 34 Set Up Action Rules 34 Add RECIPIENTS esodureremctireerEneigeW tes E Gr dos GL EWUR a ma dnd 36 Create Schedules sai sies hR a ee Rex anus Y Rd ee a 37 Set Up Recurrences 38 Recordings me EE rmm 39 Recording LIST wenn bien de thd be wie ew ee Resim Dee ane Y e om die tu 39 Continuous Recording 39 LANGUAGES szssssisensosessasdrecshmdossassseesadasesassecas 40 System ODEONS a eue o a ipit dos i CU Dd eee ab e 41 SIME 41 Date amp TIME 73 maaawa BEKE WD eee KER KAG ee EEG banh KKK sde es 43 NetWork PE 43 SOLE LS 52 Ports Et Devices used amer dise hide enr tee nine DER ne GHI 54 Maintenance AA 54 SUPPOSE dM HM 55 Advanced ucc e iin od NAAN AA dde elo i te de io e de np en 55 Reset to Factory Default Settings 56 Troubleshooting a a Ka RE REESE A RR EE RAE HA E
66. ing with the new stream profile will start All previous continuous recordings will remain in the recording list until they are removed manually or through automatic removal of old recordings To start a continuous recording follow these steps 1 Go to Recordings Continuous 2 Select Enabled 3 Select the type of storage device from the Storage list 4 Select a Stream profile to use for continuous recordings 5 Click Save to save and start the recording 39 AXIS M1004 W Network Camera Languages Languages Multiple languages can be installed in the Axis product All web pages including the online help will be displayed in the selected language To switch languages go to Setup gt Languages and first upload the new language file Browse and locate the file and click the Upload Language button Select the new language from the list and click Save Note Resetting the product to factory default settings will erase any uploaded language files and reset the product language to English Clicking the Restore button on the Maintenance page will not affect the language A firmware upgrade will not affect the language used However if you have uploaded a new language to the product and later upgrade the firmware it may happen that the translation no longer matches the product s web pages In this case upload an updated language file A language already installed in the product will be replaced when a current or a later
67. it specific requirements Note H 264 is licensed technology The Axis product includes one H 264 viewing client license Installing additional unlicensed copies of the client is prohibited To purchase additional licenses contact your Axis reseller MJPEG This format uses standard JPEG still images for the video stream These images are then displayed and updated at a rate sufficient to create a stream that shows constantly updated motion The Motion JPEG stream uses considerable amounts of bandwidth but provides excellent image quality and access to every image contained in the stream The recommended method of accessing Motion JPEG live video from the Axis product is to use the AXIS Media Control in Internet Explorer in Windows AXIS Media Control AMC AXIS Media Control AMC in Internet Explorer in Windows is the recommended method of accessing live video from the Axis product 15 AXIS M1004 W Network Camera Media Streams The AMC Control Panel can be used to configure various video settings Please see the AXIS Media Control User s Manual for more information The AMC Control Panel is automatically installed on first use after which it can be configured Open the AMC Control Panel from e Windows Control Panel from the Start screen or Start menu Alternatively right click the video image in Internet Explorer and click Settings Streaming Snapshot H 264 Video Audio PTZ AXIS Media Control
68. k administrator Check if you need to configure the router settings from System Options gt Network gt TCP IP gt Basic 58 Troubleshooting AXIS M1004 W Network Camera Problems with streaming H 264 Problems with AXIS Media Control Internet Explorer only No H 264 displayed in the client Multicast H 264 only accessible by local clients No multicast H 264 displayed in the client Installation of additional ActiveX component restricted or prohibited Poor rendering of H 264 images Color saturation is different in H 264 and Motion JPEG Lower frame rate than expected To enable the updating of video images in Internet Explorer set the browser to allow ActiveX controls Also make sure that AXIS Media Control is installed on your computer Check that the relevant H 264 connection methods and correct interface are enabled in the AMC Control Panel streaming tab See AXIS Media Control AMC on page 15 In the AMC Control Panel select the H 264 tab and click Set to default H 264 decoder Check that RTSP is enabled under System Options Network TCP IP Advanced Check if your router supports multicasting or if the router settings between the client and the product need to be configured The TTL Time To Live value may need to be increased Check with your network administrator that the multicast addresses used by the Axis product are valid for your network Check with your network administrat
69. ll certificate and upload the certificate Date ft Time The Axis product s date and time settings are configured under System Options gt Date amp Time Current Server Time displays the current date and time 24h clock The time can be displayed in 12h clock in the text overlay see below To change the date and time settings select the preferred Time mode under New Server Time e Synchronize with computer time Sets date and time according to the computer s clock With this option date and time are set once and will not be updated automatically e Synchronize with NTP Server Obtains date and time from an NTP server With this option date and time settings are updated continuously For information on NTP settings see NTP Configuration on page 46 If using a host name for the NTP server a DNS server must be configured See DNS Configuration on page 45 e Set manually Allows you to manually set date and time If using an NTP server select your Time zone from the drop down list If required check Automatically adjust for daylight saving time changes The Date amp Time Format Used in Images is the date and time format displayed as a text overlay in the video stream Use the predefined formats or see File Naming amp Date Time Formats in the online help for information on how to create custom date and time formats To include date and time in the overlay text go to Video and select Include date and Include time Network
70. m Specifications Camera Model AXIS M1004 W Wired and wireless interface 1 0 ports Image sensor 1 4 progressive scan RGB CMOS Lens 2 8 mm 80 view F2 0 fixed iris adjustable focus Horizontal angle of view Light sensitivity 1 2 10000 lux F2 0 Shutter time 1 8000 s to 1 6 s Pan Tilt Zoom Digital PTZ Preset positions Guard tour Video Video H 264 MPEG 4 Part 10 AVC Main profile compression Motion JPEG Resolutions 1280 x 800 to 320 x 240 Frame rate H 264 30 fps in all resolutions Frame rate 30 fps in all resolutions performance may be reduced in wireless mode Motion JPEG Video streaming Multiple individually configurable streams in H 264 and Motion JPEG Controllable frame rate and bandwidth VBR CBR H 264 MJPEG Image settings Compression color brightness sharpness contrast white balance backlight compensation Rotation 0 90 180 270 Mirroring of images Text and image overlay Privacy mask Axis Corridor Format Network Wireless interface IEEE 802 11g b n 802 11n single stream 20 MHz channel width Internal antenna Security Password protection IP address filtering HTTPS encryption IEEE 802 1X network access control digest authentication user access log Wi Fi pairing button Wi Fi Protected Setup PBC compatible This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit www openssl org Supported IPv4 v6 HTTP HTTPS QoS Layer 3 DiffServ FTP
71. mA AB YN a Performance Considerations When setting up your system it is important to consider how various settings and situations will affect performance Some factors affect the amount of bandwidth the bit rate required others can affect the frame rate and some affect both If the load on the CPU reaches its maximum this will also affect the frame rate The following factors are among the most important to consider High image resolution and or lower compression levels result in images containing more data Bandwidth affected Access by large numbers of Motion JPEG and or unicast H 264 clients Bandwidth affected Simultaneous viewing of different streams resolution compression by different clients Effect on frame rate and bandwidth Accessing Motion JPEG and H 264 video streams simultaneously Frame rate and bandwidth affected Heavy usage of event settings affect the product s CPU load Frame rate affected Using HTTPS may reduce frame rate in particular if streaming Motion JPEG Heavy network utilization due to poor infrastructure Bandwidth affected Viewing on poorly performing client computers lowers perceived performance Frame rate affected Running multiple AXIS Camera Application Platform ACAP applications simultaneously may affect performance If the product includes several camera units running applications on multiple cameras may affect the frame rate 64 User Manual Ver M2 2 AXIS M1004 W Network Cam
72. me regardless of resolution and Pan Tilt Zoom movements Use a privacy mask to set up a dynamic mask which will always mask the specified part of monitored area For more information about privacy masks see Privacy Mask on page 24 To use an overlay image the image must first be uploaded to the Axis product The uploaded image should be a Windows 24 bit BMP image with maximum 250 colors The image width and height in pixels must be exactly divisible by 4 and cannot be larger than the maximum image resolution If combining text and image overlays take into consideration that the text overlay occupies 16 or 32 pixels in height depending on the resolution and has the same width as the video image To automatically scale the image to the resolution used by the Axis product select the option Scale with resolution from the Transparency Settings page which is displayed when uploading in the image To upload an overlay image 1 Go to Video Overlay Image 2 Click Browse and browse to the file 3 Click Upload 4 The Transparency Settings page is now displayed 22 AXIS M1004 W Network Camera Set Up the Product To make a color in the overlay image transparent select Use transparency and enter the RGB hexadecimal value for the color Example To make white transparent enter FFFFFF For more examples of hexadecimal values see the online help O To scale the image automatically select Scale with resolution The image will be
73. n using IEEE 802 1X When HTTPS is enabled ensure that the correct protocol HTTP or HTTPS is used when attempting to log in You may need to manually type http or https in the browser s address field If the password for the user root is lost the product must be reset to the factory default settings See Reset to Factory Default Settings on page 56 IP addresses obtained from a DHCP server are dynamic and may change If the IP address has been changed use AXIS IP Utility or AXIS Camera Management to locate the product on the network Identify the product using its model or serial number or by the DNS name if the name has been configured If required a static IP address can be assigned manually For instructions see the document Assign an IP Address and Access the Video Stream on Axis Support web at www axis com techsup For authentication to work properly the date and time settings in the Axis product should be synchronized with an NTP server See Date amp Time on page 43 The product is accessible locally but not externally Router configuration Firewall protection Default routers required To configure your router to allow incoming data traffic to the Axis product enable the NAT traversal feature which will attempt to automatically configure the router to allow access to the Axis product see NAT traversal port mapping for IPv4 on page 46 The router must support UPnP Check the Internet firewall with your networ
74. nally select a Schedule and Additional conditions See below 6 Under Actions select Record Video from the Type drop down list 7 Select a Stream profile and configure the Duration settings as described below 8 Select Network Share from the Storage drop down list To use more than one trigger for the action rule select Additional conditions and click Add to add additional triggers When using additional conditions all conditions must be met to trigger the action To prevent an action from being triggered repeatedly a Wait at least time can be set Enter the time in hours minutes and seconds during which the trigger should be ignored before the action rule can be activated again The recording Duration of some actions can be set to include time immediately before and after the event Select Pre trigger time and or Post trigger time and enter the number of seconds When While the rule is active is enabled and the action is triggered again during the post trigger time the recording time will be extended with another post trigger time period 34 AXIS M1004 W Network Camera Events For more information see the online help Q Triggers Available action rule triggers and conditions include Actions Detectors Hardware Live Stream Accessed Trigger the rule when any stream is accessed and during edge storage playback This can for example be used to send notifications Motion Detection Trigger the rule when motion is
75. nd provide the initial user password Note The initial password can only be set once If the password is lost the Axis product must be reset to factory default see Reset to Factory Default Settings on page 56 UPnP The Axis product includes support for UPnP UPnP is enabled by default and the product is automatically detected by operating systems and clients that support this protocol UPnP can be disabled under System Options gt Network gt UPnP RTP H 264 The RTP port range and multicast settings are configured under System Options gt Network gt RTP The RTP port range defines the range of ports from which the video ports are automatically selected For multicast streams only certain IP addresses and port numbers should be used Select Always Multicast Video to start multicast streaming without opening an RTSP session Bonjour The Axis product includes support for Bonjour Bonjour is enabled by default and the product is automatically detected by operating systems and clients that support this protocol Bonjour can be disabled under System Options Network Bonjour Storage SD Card To prevent data corruption the SD card should be unmounted before removal Note For SD card recommendations see www axis com Note Do not insert or eject the SD card while the product is running The product will lose its connection to the wireless network Reboot the product to reestablish the wireless connection
76. ng IP address and specify the IP address subnet mask and default router IPv6 Address Configuration If IPv6 IP version 6 is enabled the Axis product will receive an IP address according to the configuration in the network router To enable IPv6 go to System Options gt Network gt TCP IP gt Basic Other settings for IPv6 should be configured in the network router ARP Ping The product s IP address can be assigned using ARP and Ping For instructions see Assign IP Address Using ARP Ping on page 44 The ARP Ping service is enabled by default but is automatically disabled two minutes after the product is started or as soon as an IP address is assigned To re assign IP address using ARP Ping the product must be restarted to enable ARP Ping for an additional two minutes To disable the service go to System Options gt Network gt TCP IP gt Basic and clear the option Enable ARP Ping setting of IP address Pinging the product is still possible when the service is disabled Assign IP Address Using ARP Ping The product s IP address can be assigned using ARP Ping The command must be issued within 2 minutes of connecting power 1 Acquire a free static IP address on the same network segment as the computer 2 Locate the serial number S N on the product label 3 Open a command prompt and enter the following commands Linux Unix syntax arp s IP address serial number temp ping s 408 IP address Linux Unix example
77. ngs Set the focus manually by turning the focus ring See Hardware Overview on page 8 59 Troubleshooting AXIS M1004 W Network Camera Motion Detection triggers unexpectedly Changes in luminance Motion detection is based on changes in luminance in the image This means that if there are sudden changes in the lighting motion detection may trigger mistakenly Lower the sensitivity setting to avoid problems with luminance Storage and disk management problems Storage disruption Video cannot be recorded SD card cannot be mounted storage disruption alarm is sent if a storage device is unavailable removed full locked or if other read or write problems occur To identify the source of the problem check the System Log under System Options gt Support gt Logs amp Reports Depending on the problem it might be necessary to re mount the storage device For information on how to set up a storage disruption alarm see Events on page 34 Check that the SD card is not write protected that is read only Reformat the SD card and then click Mount Formatting the card will remove all content including all recordings from the SD card Problem Retrieving Additional Video Streams Video Error displayed in AXIS Camera Companion 503 service unavailable error in IE AMC or Quick Time Camera not available displayed in AXIS Camera Station If no image is displayed there might be too many viewers
78. ntrol viewer toolbar is available in Internet Explorer only See AXIS Media Control AMC on page 15 for more information The toolbar displays the following buttons O The Play button connects to the Axis product and starts playing a media stream O The Stop button stops the media stream The Snapshot button takes a snapshot of the video image The location where the image is saved can be specified in the AMC Control Panel 13 AXIS M1004 W Network Camera Access the Product O Click the View Full Screen button and the video image will fill the entire screen Press ESC Escape on the computer keyboard to cancel full screen view The Record button is used to record the current video stream on your computer The location where the recording is saved can be specified in the AMC Control Panel Enable this button from Live View Config gt Viewer Settings PTZ Controls Note These controls are available if digital PTZ is enabled in the selected view area see View Area on page 21 Ctd panel Source Home BS TILT ga TTTTTTTTTTTTT TI TT TT Click the Ctrl panel button to open the PTZ control panel which provides additional PTZ controls User defined buttons can also appear in the Control panel See Controls on page 28 Select a PTZ preset position to steer the camera view to the saved position See Preset Positions on page 27 Pan and Tilt bars Use the arrows to pan and tilt the camera vie
79. o 5 Camera Settings Increasing the Color level increases the color saturation The value 100 gives maximum color saturation and the value O gives minimum color saturation Increasing the Sharpness can increase bandwidth usage A sharper image might increase image noise especially in low light conditions A lower setting reduces image noise but the whole image will appear less sharp The Contrast changes the relative difference between light and dark It can be adjusted using the slidebar White Balance To change this setting go to Setup 5 Video 5 Camera Settings White balance is used to make colors in the image appear the same regardless of the color temperature of the light source The Axis product can be set to automatically identify the light source and compensate for its color Alternatively select the type of light source from the drop down list For a description of each available setting see the online hep O Exposure Settings Configure the exposure settings to suit the image quality requirements in relation to lighting frame rate and bandwidth considerations Exposure value Click in the bar to fine tune the exposure Enable Backlight compensation Enable this option if a bright spot of light for example a light bulb causes other areas in the image to appear too dark Exposure priority When Motion is prioritized motion blur in the image is minimized This can be useful for recognition of moving objects such as people
80. o the product select Critical Warnings amp Info Advanced Scripting Scripting allows experienced users to customize and use their own scripts Improper use may cause unexpected behavior and loss of contact with the Axis product Axis strongly recommends that you do not use this function unless you understand the consequences Axis Support does not provide assistance for problems with customized scripts To open the Script Editor go to System Options Advanced Scripting If a script causes problems reset the product to its factory default settings see page 56 55 AXIS M1004 W Network Camera System Options For more information see www axis com developer File Upload Files for example webpages and images can be uploaded to the Axis product and used as custom settings To upload a file go to System Options gt Advanced gt File Upload Uploaded files are accessed through http lt ip address gt local lt user gt lt file name where user is the selected user group viewer operator or administrator for the uploaded file Plain Config Plain Config is for advanced users with experience of Axis product configuration Most parameters can be set and modified from this page To open Plain Config go to System Options gt Advanced gt Plain Config Axis Support does not provide assistance Reset to Factory Default Settings Important Reset to factory default should be used with caution A reset to
81. onnect press and hold the button for about 3 seconds until the Status LED flashes green e Connecting to AXIS Internet Dynamic DNS Service See page 45 To connect press and hold the button for about 3 seconds WLAN Pairing Button The WLAN pairing button is used for connecting to an access point through push button configuration PBC LED Indicators Note The Status LED can be configured to be unlit during normal operation To configure go to Setup System Options Ports amp Devices gt LED See the online help for more information The Status LED can be configured to flash while an event is active The Status LED can be configured to flash for identifying the unit Go to Setup System Options Maintenance Status LED Indication Green Steady green for normal operation Amber Steady during startup and when restoring settings Red Flashes red for firmware upgrade failure Network LED Indication Green Steady for connection to a 100 Mbit s network Flashes for network activity Amber Steady for connection to a 10 Mbit s network Flashes for network activity Unlit No network connection AXIS M1004 W Network Camera Hardware Overview Power LED Indication Green Normal operation Amber Flashes green amber during firmware upgrade Wireless LED Indication Unlit Wired mode Green Steady for connection to a wireless network Flashes f
82. or network activity Red Steady for no wireless network connection Flashes while scanning for wireless networks Amber Steady or flashing during wireless network pairing 10 AXIS M1004 W Network Camera Access the Product Access the Product To install the Axis product see the Installation Guide supplied with the product The product can be used with most operating systems and browsers The recommended browsers are e Internet Explorer with Windows e Safari with OS X9 and ChromelM or Firefox with other operating systems See Technical Specifications on page 61 To view streaming video in Internet Explorer allow installation of AXIS Media Control AMC when prompted The Axis product includes one 1 H 264 decoder license for viewing video streams The license is automatically installed with AMC The administrator can disable the installation of the decoders to prevent installation of unlicensed copies Note QuickTime is also supported for viewing H 264 streams f your computer restricts the use of additional software components the product can be configured to use a Java applet for viewing Motion JPEG Access from a Browser 1 Start a browser Chrome Internet Explorer Firefox Safari 2 Enter the IP address or host name of the Axis product in the browser s Location Address field To access the product from a Mac computer OS X go to Safari click on Bonjour and select the product from the drop down li
83. or to see if there is a firewall preventing viewing Configure the Axis product to use a Java applet for updating video images in your browser Go to Setup Live View Config and select Java applet under Default viewer Ensure that your graphics card is using the latest driver The latest drivers can usually be downloaded from the manufacturer s website Modify the settings for your graphics adapter Refer to the adapter s documentation for more information See Performance Considerations on page 64 Reduce the number of applications running on the client computer Limit the number of simultaneous viewers Check with the network administrator that there is enough bandwidth available Check in the AMC Control Panel H 264 tag that video processing is NOT set to Decode only key frames Lower the image resolution The maximum frames per second is dependent on the utility frequency 60 50 Hz of the Axis product See Technical Specifications on page 61 Status and Network indicator LEDs are flashing red rapidly Hardware failure Product does not start up Contact your Axis reseller Product does not start up If the product does not start up keep the network cable connected and re insert the power cable to the midspan Video and image problems general Image unsatisfactory Disturbed focus Check the video stream and camera settings under Setup gt Video gt Video Stream and Setup gt Video gt Camera Setti
84. ot be used 5 f required select The share requires login and enter the user name and password 6 Click Connect To clear all recordings and data from the Axis product s folder on the designated share click Clear under Storage Tools To avoid filling the share it is recommended to remove recordings continuously Under Recording Settings select Remove recordings older than and select the number of days or weeks To stop writing to the share and protect recordings from being removed select Lock under Recording Settings Ports amp Devices 1 0 Ports The Axis product provides one input port and one output port for connection of external devices For information about how to connect external devices see Connectors on page 63 The 1 0 ports are configured under System Options gt Ports amp Devices gt I O Ports The ports can be given descriptive names and their Normal states can be configured as Open circuit or Grounded circuit Port Status The list on the System Options gt Ports amp Devices gt Port Status page shows the status of the product s input and output ports Maintenance The Axis product provides several maintenance functions These are available under System Options 5 Maintenance Click Restart to perform a correct restart if the Axis product is not behaving as expected This will not affect any of the current settings Note A restart clears all entries in the Server Report Click Restore to reset most setting
85. otion detection Low level 0 Even very small objects trigger motion detection An object that appears in the window triggers motion detection only for a very short time before it is considered as non moving Only very bright objects on a dark background trigger motion detection Recommended values 5 15 60 90 75 95 Default values 15 90 90 30 AXIS M1004 W Network Camera Detectors Note To trigger on small objects or movements use several small motion detection windows rather than one large window and select a low object size To avoid triggering on small objects select a high object size While monitoring an area where moving objects are not expected select a high history level This will cause motion detection to trigger as long as the object is present in the window To only detect flashing light select a low sensitivity In other cases high sensitivity is recommended 31 AXIS M1004 W Network Camera Applications Applications Third party applications can be uploaded to and installed on the Axis product Applications add functionality to the product for example video analytics and intelligent video capabilities such as recognition tracking detection and counting For information about available applications downloads trials and licenses go to www axis com applications Note e It is recommended to run one application at a time e
86. out Upgrade the Firmware Important Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user e Preconfigured and customized settings are saved when the firmware is upgraded providing the features are available in the new firmware although this is not guaranteed by Axis Communications AB Note After the upgrade process has completed the product will restart automatically If restarting the product manually after the upgrade always wait 10 minutes even if you suspect the upgrade has failed When you upgrade the Axis product with the latest firmware from Axis website the product receives the latest functionality available Always read the upgrade instructions and release notes available with each new release before upgrading the firmware To upgrade the product s firmware 1 Save the firmware file to your computer The latest version of the firmware is available free of charge from Axis website at www axis com techsup 2 Go to Setup 5 System Options 5 Maintenance in the product s webpages 3 Under Upgrade Server click Browse and locate the file on your computer Click Upgrade 4 Wait approximately 10 minutes while the product is being upgraded and restarted Then access the product AXIS Camera Management can be used for multiple upgrades See www axis com for more information Emergency Recovery Procedure If power or network connection is lost during the upgrade the process fa
87. put ports can be controlled directly from the Live View page To display output buttons in the Live View page 1 Go to Setup gt Live View Config 2 Under Output Buttons select the type of control to use Pulse activates the output for a defined period of time The pulse time can be set from 1 100 second to 60 seconds Active Inactive displays two buttons one or each action To configure the active and inactive states go to System Options gt Ports amp Devices gt 1 0 Ports and set the port s Normal state For more information about I O ports see 1 0 Ports on page 54 26 AXIS M1004 W Network Camera PTZ Pan Tilt Zoom PTZ Pan Tilt Zoom The PTZ menu is available if digital PTZ pan tilt and zoom is enabled in the selected view area For more information on view areas see View Area on page 21 Preset Positions preset position is a saved view that can be used to quickly steer the camera to a specific position A preset position consists of the following values e Pan and tilt positions e Zoom position Add a Preset Position 1 Go to PTZ gt Preset Positions 2 Click in the image or use the controls to steer the camera view to the desired position see Preset Positions 3 Enter a descriptive name in the Current position field 4 Click Add to save the preset position To include the preset position name in the overlay text go to Video select Include overlay text and enter the modifier P in the
88. roup Item Specifications Weight Camera 111 4 g 0 24 Ib Included Power supply stand and clamp Installation Guide Windows decoder 1 user license accessories Video AXIS Camera Companion AXIS Camera Station and video management software from management Axis Application Development Partners available on www axis com techsup software software Optional PoE Active Splitter accessories Installation Display Network 1 0 Warranty Axis 1 year warranty and AXIS Extended Warranty option see www axis com warranty Connectors 1 0 Connector 4 pin terminal block For an example diagram see Connection Diagrams on page 64 Note This pin can only be used as power out Function Pin Notes Specifications 0 V DC 1 0 V DC DC output 2 Can be used to power auxiliary equipment 3 3 V DC Max load 50 mA Digital input 3 Connect to pin 1 to activate or leave floating unconnected to deactivate Digital output 4 Connected to pin 1 when activated floating unconnected when deactivated If used with an inductive load e g a relay a diode must be connected in parallel with the load for protection against voltage transients 0 to max 40 V DC O to max 40 V DC open drain 100 mA 63 AXIS M1004 W Network Camera Technical Specifications Connection Diagrams 1 0 Connector OV DC DC output 3 3 V max 50 mA Digital input O to max 40 VDC Digital output O to max 40 V DC open drain 100
89. rs to resolved problems in the FAO database Search by product category or phrase report problems to Axis support staff by logging in to your private support area e chat with Axis support staff visit Axis Support at www axis com techsup Learn More Visit Axis learning center www axis com academy for useful trainings webinars tutorials and guides AXIS M1004 W Network Camera Safety Information Safety Information Hazard Levels Indicates a hazardous situation which if not avoided will result in death or serious injury Indicates a hazardous situation which if not avoided could result in death or serious injury Indicates a hazardous situation which if not avoided could result in minor or moderate injury Indicates a situation which if not avoided could result in damage to property Other Message Levels Important Indicates significant information which is essential for the product to function correctly Note Indicates useful information which helps in getting the most out of the product AXIS M1004 W Network Camera Table of Contents Safety Information gana R AGIT AA EBE KAYA ENAD mE Pad peter d 5 Hazard Levels es ek ee RR RR Rex Rx Ree RR Ew Ro RR GANANG 5 Other Message Levels 5 Hardware OVervIEW sese eem dec ERR mS xe BR EE MEE E E ES ire 8 Connectors and Buttons 8 LED Indicators aeoeaii tiet ob m Gus
90. ructions 1 Go to Detectors Motion Detection 2 Select the Configure Included Windows option and click New Select the new window in the list of windows and enter a descriptive name 3 Adjust the size drag the bottom right hand corner and the position click on the text at the top and drag to the desired position of the window 4 Adjust the Object Size History and Sensitivity profile sliders see Motion Detection Parameters for details Any detected motion within an active window is indicated by red peaks in the Activity window 5 Click Save To exclude parts of the include window select the Configure Excluded Windows and position the exclude window within the include window To delete an include or exclude window select the window in the list of windows and click Del Motion Detection Parameters The parameters controlling motion detection are described in the table below Parameter Object Size History Sensitivity Description Object size relative to window size Object memory length Difference in luminance between background and object High level 100 Only very large objects trigger motion detection An object that appears in the window triggers motion detection for a long time before it is considered as non moving Ordinary colored objects on ordinary backgrounds trigger motion detection Medium level 50 A large difference in luminance is required to trigger m
91. s For example if the tilt control is disabled the product can still move to preset positions that require a tilt movement 28 AXIS M1004 W Network Camera Detectors Detectors Camera Tampering Camera Tampering can generate an alarm whenever the camera is repositioned or when the lens is covered sprayed or severely defocused To send an alarm for example an email an action rule must be set up To configure tampering 1 Go to Detectors gt Camera Tampering 2 Set the Minimum duration that is the time that must elapse before an alarm is generated Increase time to prevent false alarms for known conditions that affect the image 3 Select Alarm for dark images if an alarm should be generated if lights are dimmed or turned off or if the lens is sprayed covered or rendered severely out of focus 4 Click Save To configure the product to send an alarm when tampering occurs 1 Go to Events 5 Action Rules 2 Click Add to set up a new action rule 3 Enter a Name for the action rule 4 Under Condition select Detectors from the Trigger list 5 Select Tampering from the list of detectors 6 Optionally select a schedule and set additional conditions 7 Select the action To send an email select Send Notification and select a Recipient from the list of defined recipients Note The While the rule is active option under Duration cannot be used with camera tampering since camera tampering does not have a duration and
92. s to the factory default values The following settings are not affected e the boot protocol DHCP or static e the static IP address e the default router the subnet mask e the system time e the IEEE 802 1X settings e the wireless settings Click Default to reset all settings including the IP address to the factory default values This button should be used with caution The Axis product can also be reset to factory default using the control button see Reset to Factory Default Settings on page 56 To identify the product or test the Status LED click Flash LED under Identify and specify the duration in seconds minutes or hours This can be useful for identifying the product among other products installed in the same location 54 AXIS M1004 W Network Camera System Options For information about firmware upgrade see Upgrade the Firmware on page 57 Support Support Overview The System Options gt Support gt Support Overview page provides information on troubleshooting and contact information should you require technical assistance See also Troubleshooting on page 57 System Overview To get an overview of the Axis product s status and settings go to System Options Support System Overview Information that can be found here includes firmware version IP address network and security settings event settings image settings and recent log items Many of the captions are links to the proper Setup page Logs amp
93. scaled down to fit the resolution used by the Axis product 5 Click Save To select the image to use as overlay 1 Go to Video gt Overlay Image 2 Select the image to use from the Use overlay image list and click Save To display the overlay image 1 Go to Video gt Video Stream and select the Image tab 2 Under Overlay Settings select Include overlay image at the coordinates 3 To control the image s position enter the X and Y coordinates The X 0 and Y 0 position is the top left corner If a part of the image is positioned outside the video image the overlay image will be moved so that the whole image is visible 4 Click Save Use Overlay Text in an Action Rule Action rules see page 34 can display an overlay text when the rule is triggered The text can be used to provide information for forensic video analysis notify surveillance operators or validate triggers and actions during product installation and configuration To display overlay text when an action rule is triggered the modifier D should be used as described below When the rule is triggered D will be replaced by the text specified in the action rule Start by enabling overlay text in the video stream 1 Go to Video gt Video Stream and select the Image tab 2 Under Overlay Settings select Include text 3 Enter the modifier D and optionally additional text which will be displayed also when the action rule is not active Create the action rule
94. st If you do not know the IP address use AXIS IP Utility to locate the product on the network For information about how to discover and assign an IP address see the document Assign an IP Address and Access the Video Stream on Axis Support web at www axis com techsup Note To show Bonjour as a browser bookmark go to Safari gt Preferences 3 Enter your user name and password If this is the first time the product is accessed the root password must first be configured For instructions see Set the Root Password on page 12 4 The product s Live View page opens in your browser Note The controls and layout of the Live View page may have been customized to meet specific installation requirements and user preferences Consequently some of the examples and functions featured here may differ from those displayed in your own Live View page Access from the Internet Once connected the Axis product is accessible on your local network LAN To access the product from the Internet you must configure your network router to allow incoming data traffic to the product To do this enable the NAT traversal feature which will attempt to automatically configure the router to allow access to the product This is enabled from Setup gt System Options gt Network TCP IP Advanced For more information see NAT traversal port mapping for IPv4 on page 46 See also AXIS Internet Dynamic DNS Service at www axiscam net 11 AXIS M1004 W Network C
95. stomize the Live View page and alter it to suit your requirements It is possible to define the following features of the Live View page e Stream Profile See page 20 e Default Viewer for Browser See page 25 Viewer Settings See page 25 e Action Buttons These are the buttons described in Controls on the Live View Page on page 12 e User Defined Links See page 26 e Output Buttons See page 26 Default Viewer for Browsers From Live View Config Default Viewer select the default method for viewing video images in your browser The product attempts to show the video images in the selected video format and viewer If this is not possible the product overrides the settings and selects the best available combination Browser Viewer Description Windows Internet Explorer AMC Recommended viewer in Internet Explorer H 264 Motion JPEG QuickTime H 264 Java applet A slower imaging alternative to AMC Motion JPEG Requires one of the following installed on the client e JVM J2SE 1 42 or higher e JRE J2SE 5 0 or higher Still image Displays still images only Click the Refresh button in your browser to view a new image Other browsers Server Push Recommended viewer for other browsers Motion JPEG QuickTime H 264 Java applet A slower imaging alternative to Server Push Motion JPEG only Still image Displays still images only Click the Refresh button in your browser to view a new image
96. t Immunity to electrical and electromagnetic phenomena when installed according to the instructions and used in its intended environment USA This equipment has been tested using a shielded network cable STP and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help The product shall be connected using a shielded network cable STP that is properly grounded Canada This digital apparatus complies with CAN ICES 3 Class B The product shall be connected using
97. time For information about how Q to enable and configure output buttons see page 26 Output 1 Click the Active Inactive buttons to manually activate and inactive the product s output port For Q information about how to enable and configure output buttons see page 26 Trigger The Manual Trigger button is used to trigger an action rule from the Live View page For information O about how to configure and enable the button see Manual Trigger on page 13 Snapshot Click Snapshot to save a snapshot of the video image This button is primarily intended for use when O the AXIS Media Control viewer toolbar is not available Enable this button from Live View Config 5 Action Buttons Manual Trigger The Manual Trigger is used to trigger an action rule from the Live View page The manual trigger can for example be used to validate actions during product installation and configuration To configure the manual trigger 1 Go to Setup 5 Events 2 Click Add to add a new action rule 3 From the Trigger drop domn list select Input Signal 4 From the second drop domn list select Manual Trigger 5 Select the desired action and configure the other settings as required For more information about action rules see Events on page 34 To show the manual trigger buttons in the Live View page 1 Go to Setup gt Live View Config 2 Under Action Buttons select Show manual trigger button AXIS Media Control viewer toolbar The AXIS Media Co
98. tuations Setting the frame size to the Default setting provides consistently good image quality at the expense of increased bandwidth and storage usage in low light Limiting the frame size optimizes bandwidth and storage usage but may give poor image quality To prevent increased bandwidth and storage usage the maximum frame size should be set to an optimal value Stream Profiles A stream profile is a set of predefined stream settings including resolution compression frame rate and overlay settings Stream profiles can be used e When setting up recording using action rules See Events on page 34 e When setting up continuous recording See Continuous Recording on page 39 e In the Live View page select the stream profile from the Stream profile drop down list For quick setup use one of the predefined stream profiles Each predefined profile has a descriptive name indicating its purpose If required the predefined stream profiles can be modified and new customized stream profiles can be created To create a new profile or modify an existing profile go to Setup Video Stream Profiles To select a default stream profile for the Live View page go to Setup Live View Config 20 AXIS M1004 W Network Camera Set Up the Product Camera Settings The Video 5 Camera Settings page provides access to advanced image settings for the Axis product Image Appearance To change Image Appearance go to the menus under Setup 5 Vide
99. uillage est susceptible d en compromettre le fonctionnement Ce produit est conforme aux limites d exposition aux radiations IC pour un environnement non contr l Evitez d utiliser ce produit une distance inf rieure 20 cm 7 9 po de l utilisateur Brazil Este produto est homologado pela ANATEL de acordo com os procedimentos regulamentados pela Resoluc o 242 2000 e atende aos requisitos t cnicos aplicados Este equipamento opera em car ter secund rio isto n o tem direito a prote o contra interfer ncia prejudicial mesmo de esta es do mesmo tipo e n o pode causar interfer ncia a sistemas operando em car ter prim rio Para maiores informa es consulte o site da ANATEL www anatel gov br Europe Hereby Axis Communications AB declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC FR Par la pr sente Axis Communications AB d clare que l appareil ce produit est conforme aux exigences essentielles et aux autres dispositions pertinentes de la directive 1999 5 CE DE Hiermit erkl rt Axis Communications AB dass sich dieses Produkt in Ubereinstimmung mit den grundlegenden Anforderungen und den anderen relevanten Vorschriften der Richtlinie 1999 5 EG befindet IT Con la presente Axis Communications AB dichiara che questo prodotto conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva
100. using the WPATM WPA Enterprise security method and EAP TLS 1 Enter the user Identity associated with your certificate 2 Enter the Private key password for your user identity 3 Select the EAPOL version 1 or 2 as used in the access point 4 Click Save For more information on certificates for wireless networks see Certificates on page 50 EAP PEAP MSCHAPv2 The authentication protocol EAP PEAP MSCHAPv2 Extensible Authentication Protocol Protected Extensible Authentication Protocol Microsoft Challenge Handshake Authentication Protocol allows the client to authenticate the network using a digital certificate provided by a Certification Authority The network authenticates the client using an identity and a password To gain access to the protected network the Axis product presents its identity and password to the network access point If these credentials are approved the access point allows access on a preconfigured port Important To ensure successful certificate validation time synchronization should be performed on all clients and servers prior to configuration To configure the wireless settings using the WPATM WPA Enterprise security method and EAP PEAP MSCHAPv2 1 Enter the user Identity associated with your certificate 2 Enter the Password for your user identity 49 AXIS M1004 W Network Camera System Options 3 Select the PEAP Version 0 or 1 as used in the access point 4 Select the PEAP Label that t
101. vice requires IPv4 Advanced TCP IP Settings DNS Configuration DNS Domain Name Service provides the translation of host names to IP addresses The DNS settings are configured under System Options Network TCP IP Advanced Select Obtain DNS server address via DHCP to use the DNS settings provided by the DHCP server To make manual settings select Use the following DNS server address and specify the following 45 AXIS M1004 W Network Camera System Options Domain name Enter the domain s to search for the host name used by the Axis product Multiple domains can be separated by semicolons The host name is always the first part of a fully qualified domain name for example myserver is the host name in the fully qualified domain name myserver mycompany com Where mycompany com is the domain name Primary Secondary DNS server Enter the IP addresses of the primary and secondary DNS servers The secondary DNS server is optional and will be used if the primary is unavailable NTP Configuration NTP Network Time Protocol is used to synchronize the clock times of devices in a network The NTP settings are configured under System Options 5 Network 5 TCP IP 5 Advanced Select Obtain NTP server address via DHCP to use the NTP settings provided by the DHCP server To make manual settings select Use the following NTP server address and enter the host name or IP address of the NTP server Host Name Configuration The Axis
102. w or click on a position on the bar to steer the camera view to that position Zoom bar Use the arrows to zoom in and out or click on a position on the bar to zoom to that position PAN ZOOM Left Ei Pap nn ni 3 Right Wide ff CS 6 O 3 Tele The PTZ controls can be disabled under PTZ gt Advanced gt Controls see Controls on page 28 14 AXIS M1004 W Network Camera Media Streams Media Streams The Axis product provides several video stream formats Your requirements and the properties of your network will determine the type you use The Live View page in the product provides access to H 264 and Motion JPEG video streams and to the list of available stream profiles Other applications and clients can access video streams directly without going via the Live View page How to Stream H 264 H 264 can without compromising image quality reduce the size of a digital video file by more than 80 compared with the Motion JPEG format and as much as 50 more than the MPEG 4 standard This means that much less network bandwidth and storage space are required for a video file Or seen another way much higher video quality can be achieved for a given bit rate Deciding which combination of protocols and methods to use depends on your viewing requirements and on the properties of your network The available options in AXIS Media Control are Unicast RTP This unicast method RTP over UDP

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