User Manual - Cell Phone Signal Booster
Contents
1. Water vapor e g rain fog snow or other precipitation creates an effective heavy precipitation you may see less performance What s the difference between the 800 MHz and the 1900 MHz bands How do I know which MHz band my cell phone uses The Connect 3G works with all major North American cellular providers on the 800 amp 1900 MHz frequencies Traditionally 800 1900MHz are associated with voice and 3G data while 700MHz and 1700 2100MHz are associated with 4G data For more detail refer to wirelessadvisor com United States or Canada Kit 301121 40010 50 Ohm Dome Antenna 10 LMR400 Kit 311135 40060 50 Ohm Wall Panel Antenna 60 LMR400 Kit 301151 0610 75 Ohm Dome Antenna 10 RG6 Cable Kit 311135 5820 50 Ohm Wall mount Panel Antenna 20 RG58 Cable Kit 311155 40060 50 Ohm Wall Mount Panel Antenna 60 LMR400 Cable Kit 301151 1110 75 Ohm Dome Antenna 10 RG11 cable Kit 311155 1150 75 Ohm Wall mount Panel Antenna 50 RG11 Cable Kit 301211 Desktop Antenna w 5 RG174 Inside Antenna Kits Kit 309900 50N 2 Wall Panel antennas 1 50 ohm 3 Way Splitter Kit 309905 50N 3 Wall Panel Antennas 3 2 Way 50 Ohm Splitters Kit 309902 75F 2 Wall Panel Antennas 1 3 Way 75Ohm Splitter Kit 309903 75F 3 Wall Panel Antennas 3 2 Way 75Ohm Splitters Kit 309904 75F 1 Wall Panel Antenna2. This power reduction is to be by means of input power or gain reduction and not by an attenuator at the output of the device HTTPS CELLPHONESIGNALBOOSTER US 800 204 4104 G N I LL A C Y B R O T A D ASE URCH BE P Y A M HM O 859992 75 2 Year Warranty weBoost Signal Boosters are warranted for two 2 years against defects in workmanship and or materials Warranty cases may be resolved by returning the product directly to the reseller with a dated proof of purchase Signal Boosters may also be returned directly to the manufacturer at the consumer s expense with a dated proof of purchase and a Returned Material Authorization RMA number supplied by weBoost weBoost shall at its option either repair or replace the product weBoost will pay for delivery of the repaired or replaced product back to the original consumer if located within the continental U S This warranty does not apply to any Signal Boosters determined by weBoost to have been subjected to misuse abuse neglect or mishandling that alters or damages physical or electronic properties Failure to use a surge protected AC Power Strip with at least a 1000 Joule rating will void your warranty RMA numbers may be obtained by contacting Customer Support at 800 501 3153 Disclaimer The information provided by weBoost is believed to be complete and accurate However no responsibility is assumed by weBoost for any business or personal losses arising from its
3. in this package Use of a non weBoost product may damage your equipment WARNING The Signal Booster unit is designed for use in an indoor temperature controlled environment less than 150 degrees Fahrenheit It is not intended for use in attics or similar locations subject to temperatures in excess of that range WARNING Take care to ensure that neither you nor the pole comes near any power lines during installation RF SAFETY W ARNING Any antenna used with this device must be located at least 8 inches from all persons BEFORE USE you MUST REGISTER THIS DEVICE with your wireless provider and have your provider s consent Most wireless providers consent to the use of signal boosters Some providers may not consent to the use of this device on their network If you are unsure contact your provider You MUST operate this device with approved antennas and cables as specified by the manufacturer Antennas MUST be installed at least 20 cm 8 inches from any person You MUST cease operating this device immediately if requested by the FCC or a licensed wireless service provider WARNING E911 location information may not be provided or may be inaccurate for calls served by using this device This is a CONSUMER device This device complies with Part 15 of FCC rules Operation is subject to two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interfer
4. run it underneath the down on the roof Tip Often you can follow the route used by satellite TV cables If you attach the Outside Antenna to a wall run the cable along the outside of the wall to the area where you want the cable to appear on the inside of the building then drill a hole through the wall where the cable will enter the building Caution Before drilling holes for the cable be sure there are no electrical outlets wiring or sewer or water pipes you could puncture or sever 3 Seal any holes with silicone cable bushings or other waterproof sealant Inside Panel Antenna Connect 3G Outside Directional Antenna https cellphonesignalbooster us https cellphonesignalbooster us 6 Need help https cellphonesignalbooster us Customer Support Mon Fri Hours 7 am to 6 pm MST 800 501 3153 ENGLISH 3 Inside Antennas can be mounted above ceiling drywall on a ceiling inside a room or on a wall inside a room Ensure the Inside Antenna is facing AWAY from the Outside Antenna to avoid oscillation feedback Face inside antenna away from the outside antenna Inside Antenna 4 Use the mounting hardware included in the package to secure the Inside Antenna to the selected location Powering Up The Signal Booster 1 Ensure the cables to both the Outside Antenna and Inside Antenna are securely connected before powering up the Signal Booster 2 Plug the power supply into the Signa
5. the coverage of the booster is too small with a green red blinking light indicating reduced gain contact weBoost Customer Support Team for assistance 800 501 3153 Fixing Orange Light Issues If one or more lights on the Signal Booster are orange 1 Move the Outside Antenna away from the strongest cellular signal in small increments until the light turns green or green orange blinking Inside area needing increased signal Inside area needing increased signal Move the outside antenna away from the strongest cellular signal in small increments 2 If the light remains orange or if the green orange blinking light indicating reduced gain is not providing enough coverage area contact the weBoost Customer Support Team for assistance 800 501 3153 Lights Off If one or more of the lights on the Signal Booster are off verify power to your surge protected power strip NOTE The Signal Booster can be reset by disconnecting and reconnecting the power supply For additional descriptions on troubleshooting see the install video at https cellphonesignalbooster us 8 Need help https cellphonesignalbooster us Customer Support Mon Fri Hours 7 am to 6 pm MST 800 501 3153 ENGLISH Additional FAQ What hours can I contact customer support Customer Support can be reached from 7 00am to 6 00pm MST by calling 800 501 3153 or by email at How does weather affect the performance of my Outside Antenna
6. to F Female adapter Kit 311129 0650 1900 MHz Yagi Directional 50 RG6 Cable N Male to F Female adapter Kit 314473 0640 75 Ohm Pole Mount Panel Antenna 40 RG6 Cable Kit 311141 0620 75 Ohm Grey Brick Antenna 20 RG6 Cable Kit 301111 11140 Yagi Directional Antenna 140 RG11 Cable N Male to F Female adapter Kit 311201 1120 Omni Directional w F Female 20 RG11 Cable Kit 311129 11110 800 MHz Yagi Directional 110 RG11 Cable N Male to F Female adapter Kit 311124 1180 1900 MHz Yagi Directional 80 RG11 Cable N Male to F Female adapter Kit 314473 1175 75 Ohm Pole Mount Panel Antenna 75 RG11 Cable Kit 314475 0630 75 Ohm Wide Band Directional 30 RG6 Cable Kit 314475 1175 75 Ohm Wide Band Directional 75 RG11 Cable Kit 311141 1120 75 Ohm Grey Brick Antenna 20 RG11 Cable 10 Need help https cellphonesignalbooster us Customer Support Mon Fri Hours 7 am to 6 pm MST 800 501 3153 ENGLISH Safety Guidelines WARNING To uphold compliance with network protection standards all active cellular devices must maintain at least 6 feet of separation distance from Panel and Dome antennas and 4 feet of separation distance from desktop antennas WARNING Connecting the Signal Booster directly to the cell phone with use of an adapter will damage the cell phone WARNING Use only the power supply provided
7. use or for any infringements of patents or other rights of third parties that may result from its use 3301 East Deseret Drive St George UT 84790 web www weboost com email support weboost com phone 866 294 1660 local 435 673 5021 fax 435 656 2432 Copyright 2014 weBoost All rights reserved weBoost products covered by U S patent s and pending application s
8. 1 2 Way 75 Ohm Splitter Inside Antenna Expansion Kit https cellphonesignalbooster us sales cellphonesignalbooster us Need help https cellphonesignalbooster us Customer Support Mon Fri Hours 7 am to 6 pm MST 800 501 3153 9 ENGLISH 50 Ohm Outside Antenna Kits Kit 314453 5825 50 Ohm Pole Mount Panel Antenna 25 RG58 Cable Kit 314411 5825 50 Ohm Wide Band Directional 25 RG58 Cable Kit 301111 5850 Yagi Directional Antenna 50 RG58 Cable Kit 311129 5840 8000 MHz Yagi Directional 40 RG58 Cable Kit 311203 5820 Omni Directional antenna 20 RG58 Cable Kit 311124 5830 1900 MHz Yagi Antenna 30 RG58 Cable Kit 311203 40020 Omni Directional antenna 20 LMR400 Cable Kit 301111 400170 Yagi Directional w N Female 170 LMR400 Kit 311124 400100 1900 MHz Yagi Directional 100 LMR400 Cable Kit 311129 400100 800 MHz Yagi Antenna 100 LMR400 Cable Kit 314411 40075 50 Ohm Wide Band Directional Antenna 75 LMR400 Cable Kit 314453 40075 50 Ohm Pole Mount Panel Antenna 75 LMR400 Cable Mini Mag 301126 w 12 5 RG174 cable SMA 75 Ohm Outside Antenna Kits Kit 301111 0675 Yagi Directional Antenna 75 RG6 Cable N Male to F Female adapter Kit 311201 0620 Omni Antenna w F Female 20 RG6 Cable Kit 311129 0660 800 MHz Yagi Directional 60 RG6 Cable N Male
9. NDS Place the inside antenna directly beneath the placement of the Outside Antenna location At least 20 feet of vertical or 50 horizontal separation Outside Directional Antenna Inside Panel Antenna Cell Tower Cell Tower Outside Directional Antenna Outside Directional Antenna https cellphone signalbooster us https cell phonesignalbooster us for help in Need help https cellphonesignalbooster us Customer Support Mon Fri Hours 7 am to 6 pm MST 800 501 3153 5 ENGLISH 3 Be sure the Inside Antenna is NOT facing toward the Outside Antenna This creates potential oscillation or feedback and reduces the effectiveness of the Connect 3G 4 If you do not know how to mount hardware or run coax cable through at electrician We recommend you install the Lightning Surge Protector 859992 Attach the cable from the Outside Directional Antenna to the surge protector and ground the surge protector The LSP is sold separately see page 11 for more info Quick Install For more detailed instructions on installation read the description later in this guide or watch the video at components in your proposed locations before securing them with hardware 1 Select a location on the roof of the building to install the Outside Antenna Make sure the antenna is clear of obstructions that could block the signal from the nearest cellular tower 2 Select a location to install the Signal Bo
10. Need help Customer Support 866 294 1660 Mon Fri Hours 7 am to 6 pm MST https cellphonesignalbooster us 800 501 3153 ENGLISH Cellular Signal Booster with Directional Antenna Connect 3G 2 Need help https cellphonesignalbooster us Customer Support Mon Fri Hours 7 am to 6 pm MST 800 501 3153 ENGLISH IT IS VERY IMPORTANT TO POWER YOUR SIGNAL BOOSTER USING A SURGE PROTECTED AC POWER STRIP WITH AT LEAST A 1000 JOULE RATING FAILURE TO DO THIS WILL VOID YOUR WARRANTY IN THE EVENT OF A POWER SURGE OR LIGHTNING STRIKE THE SIGNAL BOOSTER UNIT IS DESIGNED FOR USE IN AN INDOOR TEMPERATURE CONTROLLED ENVIRONMENT LESS THAN 150 DEGREES FAHRENHEIT IT IS NOT INTENDED FOR USE IN ATTICS OR SIMILAR LOCATIONS SUBJECT TO TEMPERATURES IN EXCESS OF 150 F Contents Package Contents 3 Before Getting Started 3 Find the Strongest Signal 3 Installation Details 4 Quick Install 5 Outside Antenna Inst
11. TELY INSTALL THE LIGHTNING SURGE PROTECTOR LSP CLOSE TO THE SIGNAL BOOSTER ATTACH THE CABLE FROM THE OUTSIDE ANTENNA TO THE SURGE PROTECTOR ENSURE THE LSP IS PROPERLY GROUNDED Signal Booster Specifications Connect 3G Model Number 472005 Connectors F Female Antenna Impedance 50 Ohms Frequency 824 894 MHz 1850 1990 MHz Passband Gain nominal 800 MHz Band 5 60 3 1900 MHz Band 2 60 4 20 dB Bandwidth MHz 800 MHz Band 5 1900 MHz Band 2 Typical Maximum 40 8 41 1 74 7 75 0 Power output for single cell phone dBm 800 MHz Band 5 1900 MHz Band 2 Uplink Downlink 24 9 2 2 22 5 2 1 Power output for multiple received channels Uplink dBm No Tones 800 MHz Band 5 1900 MHz Band 2 2 24 8 20 2 3 21 3 16 7 4 18 8 14 2 5 16 9 12 3 6 15 3 10 7 Power output for multiple received channels Downlink dBm No Tones 800 MHz Band 5 1900 MHz Band 2 2 1 3 3 5 3 2 2 0 1 4 4 7 2 6 5 6 6 4 5 6 8 2 6 1 Noise Figure typical downlink uplink 3 dB nominal 6 dB nominal Isolation gt 90 dB Power Requirements AC DC 6V 2 5A w 2 5x5 5mm Jack The Manufacturer s rated output power of this equipment is for single carrier operation For situations when multiple carrier signals are present the rating would have to be reduced by 3 5 dB especially where the output signal is re radiated and can cause interference to adjacent band users
12. allation 5 Signal Booster Installation 6 Inside Antenna Installation 6 Powering Up the Signal Booster 6 Troubleshooting amp Understanding Lights 7 Additional FAQ 8 Safety Guidelines 10 Signal Booster Specifications 11 Guarantee and Warranty 12 Installation Instructions for the Following weBoost Signal Booster Connect 3G Adjustable Gain In Building Wireless 800 1900 MHz SmarTech Signal Booster Model 472005 FCC ID PWO460005 IC 4726A 460005 The term IC before the radio certification number only signifies that Industry Canada technical specifications were met Need help https cellphonesignalbooster us Customer Support Mon Fr
13. be a weak or unusable signal R o t a t e d Once you have determined which direction provides the strongest outside signal you can install the Outside Antenna in that general direction 2 Good methods a Place calls from several locations outside your building As you move to different locations note where you get the best reception b If you have a smart phone you can download apps that help you identify locations of cell phone towers or the strongest signal Go to the App Store and search for for your device 3 Acceptable method Check the bar indicator on your cell phone display and note where the signal appears the strongest Note cell phone bars are only an approximation of signal strength and vary from phone to phone Phones can take up to 30 seconds to reset to a new reading Be patient and repeat your signal check several times the strongest cellular signal watch the installation video at Installation Details As you plan your installation keep the following guidelines in mind to maximize your signal strength 1 Maintain a vertical distance of at least 20 feet or a horizontal distance of at least 50 feet between the Outside Antenna to the Inside Antenna 2 If possible place the Inside Antenna directly beneath the placement of the Outside Antenna location This creates a maximized signal zone within the room where the Inside Antenna is located WAIT 30 SECO
14. ence that may cause undesired operation Changes or modifications not expressly approved by weBoost could void the authority to operate this equipment Each Signal Booster is individually tested and factory set to ensure FCC compliance The Signal Booster cannot be adjusted without factory reprogramming or disabling the hardware The Signal Booster will amplify but not alter incoming and outgoing signals in order to increase coverage of authorized frequency bands only If the Signal Booster is not in use for five minutes it will reduce gain until a signal is detected If a detected signal is too high in a frequency band or if the Signal Booster detects an oscillation the Signal Booster will automatically turn the power off on that band For a detected oscillation the Signal Booster will automatically resume normal operation after a minimum of 1 minute After 5 five such automatic restarts any problematic bands are permanently shut off until the Signal Booster has been manually restarted by momentarily removing power from the Signal Booster Noise power gain and linearity are maintained by the Signal Booster s microprocessor Need help https cellphonesignalbooster us Customer Support Mon Fri Hours 7 am to 6 pm MST 800 501 3153 11 ENGLISH Lightning Surge Protector sold separately To Outside Antenna To Signal Booster Ground Wire not included RECOMMENDED INSTALLING THE LIGHTNING SURGE PROTECTOR SOLD SEPARA
15. i Hours 7 am to 6 pm MST 800 501 3153 3 ENGLISH Before Getting Started Before you install your Connect 3G and start enjoying improved cellular reception in your facility please do the following 1 Read through all the installation steps This will help you know what to 2 Watch the YouTube video demonstrating the Connect 3G installation at 3 Familiarize yourself with all materials in your product package This will allow you to know which pieces are referenced in the instructions 4 Identify the location of your best available cellular signal See instructions that follow 5 Determine the best installation locations for your Outside Antenna Signal Boost and Inside Antenna Test the function of your Connect 3G Connect 3G Package Contents AC Power Supply 6V 2 5A Not included with some models 859912 Panel Antenna Kit Inside Panel Antenna 30 RG6 coax cable 311155 0630 Outside Antenna Kit 75 Ohm Wide Band Antenna 30 RG6 coax cable 314475 0630 Tools Required for Installation depending on your particular installation you will need the following tools 1 Pole mount 10 mm open end wrench or adjustable wrench 2 Wall mount or Rafter mount Drill and 3 16 inch bit Phillips head screwdriver Find the Strongest Cellular Signal Before you install your Connect 3G signal booster you must determine the location of the best available cellular signal This will affect the loca
16. l Booster input marked POWER and then into a surge protector power strip with a minimum 1000 Joule rating 3 The lights on the Signal Booster should remain green If the lights are red or orange see the Troubleshooting section on page 7 For illustrations of these installation steps view the install video at Signal Booster Installation 1 Select a location for the Signal Booster that is away from excessive heat direct sunlight moisture and well ventilated The enclosure must NOT be air tight Also be sure the location is near a power source 2 Connect the coax cables to the Signal Booster from the Outside Antenna and Inside Antenna at the designated ports 3 Do NOT connect the Signal Booster to the power source until all cables are connected Inside Antenna Installation 1 Select a location in the center of the area where you want cellular signals improved to mount the Inside Antenna If you have multiple rooms with poor signal you may need multiple Inside Antennas These can attach to the Signal Boost by using a splitter sold separately Contact weBoost for more information 2 Ensure a minimum of 20 feet vertical or 50 horizontal feet separation from the Outside Antenna Place the inside antenna directly beneath the placement of the Outside Antenna location At least 20 feet of vertical or 50 horizontal separation Outside Directional Antenna Inside Panel Antenna htt
17. oster that is well ventilated and away from excessive heat moisture and direct sunlight 3 Select a location for the Inside Antenna that is in the center of the area where the signal needs to vertical feet or 50 horizontal feet from the Outside Antenna Inside area needing increased signal Inside area needing increased signal 4 Run the coax cable from the Outside Antenna to the Signal Booster and attach it to the connector labeled Outside Antenna Connect another coax cable to the connector labeled Inside Antenna and run it to the Inside Antenna NOTE Be careful not to bend the center pins on the connectors when securing connections 5 Once you have ensured all connections are tight connect the Signal Booster to a surge protected power strip with at least a 1000 Joule rating to protect your equipment from power surges and lightning strikes See page 11 for information on lightning protection 6 If your Connect 3G is working correctly the lights will be green If the lights are orange or red see the Troubleshooting section starting on page 7 Outside Antenna Installation 1 Select a location on the roof or an outside wall where the Outside Antenna can be mounted without obstruction at least three feet of clearance in all directions and with at least 20 feet of vertical or 50 feet of horizontal separation from the Internal Antenna 2 After connecting the coax cable to the antenna
18. ps cellphone signalbooster us Need help https cellphonesignalbooster us Customer Support Mon Fri Hours 7 am to 6 pm MST 800 501 3153 7 ENGLISH Troubleshooting amp Understanding Lights The Signal Boost includes four indicator lights one for each band see FAQ for explanation of MHz bands Each indicator light will either be green orange or red Band 5 Band 2 Green indicates that the booster is powered and operating at maximum gain Solid Red indicates that the booster has shut off on the associated frequencies to prevent oscillation feedback Solid Orange indicates that the booster has shut off on the associated frequencies due to close proximity of a cell tower Green Orange Blinking indicates that the booster is operating at a reduced gain due to close proximity of a cell tower Green Red Blinking indicates that the booster is operating at a reduced gain to prevent oscillation feedback Note All red light issues must be resolved before orange light issues Fixing Red Light Issues If one or more lights on the Signal Boost are red 1 Make sure all connections are tight 2 Increase the distance between the outside antenna and the inside antenna by moving them horizontally and or vertically farther apart until the light s change to green 3 Follow the same steps for a green red blinking light until the light goes solid green 4 If more separation is not possible and
19. tion of your Outside Antenna and will help you get the best performance strongest signal outside your building typically at the highest point available using any of the following methods 1 Best method Connect the Outside Antenna to the Connect 3G signal booster and the Connect 3G to the Inside Antenna Have one person outside on the roof for best results rotate the Outside Antenna with a second person inside the building near the Inside Antenna watching the signal strength on a phone This allows you to read the signal strength from nearby cell towers a The person inside should have the phone in test mode so the numerical signal strength can be read This is more accurate than Wall Mount Bracket Pole Mount Bracket https cellphone signalbooster us 4 Need help https cellphonesignalbooster us Customer Support Mon Fri Hours 7 am to 6 pm MST 800 501 3153 ENGLISH the bar indicator Go to finding the test mode for your phone b The person on the roof should turn the Outside Antenna 45 degrees at a time Allow 30 seconds for the phone to register with each turn R o t a t e c The person inside should note the readings on the phone with each turn Signal readings usually appear as a negative number The closer the number gets to zero the stronger the signal for example 86 dB would be a moderately good reading while 55 dB would be an excellent reading and 110 dB would
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