VoiceSoft Card VSP User`s Manual v2.2
Contents
1. 01123545676 O11 254565 304910000 00 00 20 5 5 2 Network monitor LAN Internet The conversation monitor quality will get some influence if use the monitor function in network environment It need use monitor real time tool to operate it Local area network LAV monitor real time For example One company have two pcs PC and their IP address is 192 168 1 2 192 168 1 3 and the PC 192 168 1 2 install phone recording system If I want to monitor the conversation contents in PC 192 168 1 3 about this setting is A Find out the file MONITORINGexe from CD this file is monitor real time tool and copy it to the local disk This file it can be used not need to install B Double click MONITORINGexe and start running As pic 6 6 1 1 and input 192 168 1 2 in Remoted host computer IP address then click login it can start monitor after you searching the channels Internet real time A Find out the file MONITORINGexe from CD this file is monitor real time tool and copy it to the local disk This file it can be used not need to install B If have firewall it need to open 1503 1504 1507 in appointed IP address in Router C Double click MONITORINGexe and start running As pic 6 6 1 1 and input 192 168 1 2 in Remoted host computer IP address then click login it can start monitor after you searching the channels The Sixth chapter POPUP Client information system Notice If the user2. and click Display the result of inquiry then you can inquire the record of you need Recording file delete e Delete the file of choosing Please choose the recording file the recording file of choosing is blue then click delete the file of choosing e Delete present library Delete all record at present library Remark Library without any mark is very important The rule of recording save A The system will auto build up months database each month for example voc2005 08 mdb stands for the recording file database is Aug 2005 B When sell out the system the system will auto save in the months folder in local hard disk s Txrec folder If it is the recording box series goods and it will save by the local disk root directory months folder C Recording file introduction for example one recording file name 01 B 9075512345678 1001 200705 10133327 wav about this record stands for 0l stands for channel number B stands for dialing out A stands for incoming call 9075526906661 stands for outside call or incoming call 1001 stands for extension 20070510133327 stands for 13 33 27 on 10 May 2007 22 VoiceSoft VoiceSoft Phone Recording System User Manual 5 5 Monitor 5 5 1 Local Monitor If you do local monitor it not need to use monitor tool When channel in conversation status as pic 5 6 1 2 double click to start monitor as pic 5 6 1 3 bugle status 1s monitor status double click again to exit
3. installation user manual file in CD The software installation divides into driver installation and main program installation two parts Driver installation A Running Windows operation system the system will prompt to find out the new hardware according to installation guide choosing YES only this tme and click Next As pic 3 2 2 1 B Choosing from list or designated place installation Senior and click Next As pic 3 2 2 2 C Sign Contain this place in search click browse button and find out the folder Driver_08_VSP 08 in CD This folder stands for the place of model VSP 08 driver click Confirm and click Next As pic 3 2 2 3 D After you installing the driver program well it will display as pic 3 2 2 4 VoiceSoft VoiceSoft Phone Recording System User Manual Found New Hardware Wizard Welcome to the Found New Hardware Wizard This wizard helps you install software for Other PCI Bridge Device 5i IF your hardware came with an installation CD or or floppy disk insert it now What do you want the wizard to do Install the software automatically Recommended Install from a list or specific location Advanced Click Next to continue Pic 3 2 2 1 Found New Hardware Wizard Welcome to the Found New Hardware Wizard This wizard helps you install software for Other PCI Bridge Device ia IF your hardware came with an installatio
4. Start up or stop recording according to key of user s phone After you setting with key control mode it will start to record when you press and stop recording when you press 1in your conversation But if not press any key it will not record For example if set with Key control at channel 1 when in the conversation it will start recording when press and stop recording by H As picd 3 1 2 15 VoiceSoft VoiceSoft Phone Recording System User Manual i RecordSet SE RecordData Channel 24H Fecord StartTimed EndTimed StartTime EndTime StartTimes End Times Boothode 1234576 Full igi rem Ves Fur ves a To confirm to press key CEnter the green color indicates successful in modification TestHookOnortvolage Pic 5 3 1 2 Sound Control Start up or stop recording according to sound of line For example If you want to recording the Microphone you can choose Sound Control Sound Sensitivity Adjust sound sensitivity to start recording of sound control Default is 18 decibel After you choosing the Sound control it will start up recording when the recording system sound reach 18 decibel It will stop recording when it under 18 decibel and 5 sec Parameter Setting Recording Item begin to count recording seconds 5 3 2 Harddisk management T Syetemsetting RecordOption NumberOption PasswordOption SeatOption OtherOptions Record Memory Lompressibil
5. ie Port 21 Test Connection Open FTP auto backup function then setting FTP server IP address user and password save place port and so on Normally is 21 port FTP transport rate is restricted by net rapid For example One insurance company HQ in Shenzhen and have some branch 19 VoiceSoft VoiceSoft Phone Recording System User Manual company in Shanghai Beijing Guangzhou then the Shenzhen HQ how to inquire the other branch company s recording file the setting is A Setting one server in Shenzhen HQ B Other branch company need to install phone reccrding system well open FTP auto backup function the mainframe inputs server IP address or domain name of Shenzhen HQ and setting well the other parameter such as user password or use port Please restart the recording system after you setting well the system will auto upload the recording file to the appointed FTP router 5 3 8 Special number disposal The function can set some special number not recording the setting step 1s A Open Parameter Setting gt Number option B Use phone number forbid recording function Remark and add the not need recording number As pic dial number is 95599 call record will not recording Syst emsetting Fa Record Option HumberOption PassvwordQption eatOption CtherQptions W Perform the feature Record Deny f e o 95599 China Agricuture bank 5 4 Recording
6. 24 VoiceSoft VoiceSoft Phone Recording System User Manual incoming call Or it only popup one prompt in the screen left corner Sound prompt When enter incoming call the system will make a sound to prompt Customer Database al Payment and hair goods Contact person ae Address g Basic information Company product Customer s Phone Mumbers Please seperate phone numbers with 0000123 G i O A E Department O O Customer Type Y O IP Customer Customer Description or blemo L List in black list reason is 0000123 Customer s name Mr GAO Brief 6 5 Client management Add new client Click client informaion gt add and it can according to the content to add the client information Editor Double click the editing client click modification after finish editting Delete client information Choosing the delete clent information click delete choosing option Export Excel Export the client information to Excel Export and backup Export the client information and backup the file Renew and backup When the client information is deleted by by accident or after reinstalling the system the client can throught the order to renew the information of backup before As pic 25 VoiceSoft VoiceSoft Phone Recording System User Manual Customer Backup files Look ir E Desktop du fea ee Ei f My Documents EG Y My Computer by Recent amp my Network Place
7. inquire ch01 and ch02 recording the steps is A Double click the VSP_Client shortcut on the desktop running recordiing inquire client B Click Parameter setting as pic 7 3 1 C Click Setting appointed channel inquiry and input the default admin password admin as pic 7 3 2 For example 02 click save then the client can inquie the channel 02 recording Notice Amending the admin s password in time Settings Setting designated channel Setting designated channel Default Password admin Setting designated channel Sele Interface Language English channel pa Use the player of software Blank default can inguire all of the channels ModityPassyord 29
8. is 1 1 compression and build up the recodring file format is WAV if 1 2 times compression the build up recording file format is TS2 if 1 4 the build up file format is TS4 5 3 3 Password setting and authority distribution a Rejiggering the administrators password Setting way Open parameter setting gt Password option gt Operator password table gt Rejiggering user password e Systemsetting fx RecordOption Numberoption PasswordOption SeatOption OtherQptions iw System password protect W Record password protect W Unsolved passyyord protect W Setting passyvord protect W Log passyvord protect W paly passwvord protect W Query password protect iW Message password protect W Exit password protect Operator password list Description of password option Use system password protection If choosing the option System can enter when instruction protectionis needed automatically Other option It means it is protected if the option marked so that the admin can operate Password list of operator It can be added amended some administrators Authority distribution The system have two user is admin administrators and user Operator for user 1 only open recording inquiry function and make user can not set the other parameter about this setting is 17 VoiceSoft VoiceSoft Phone Recording System User Manual A Parameter setting gt Password Option gt Usi
9. want to use this function it s telephone line will apply Caller ID FSK DTMF 6 1 Introduction Display incoming call number real time Display the client information such as name history record and so on real time Thumb through incoming call information and inquire the client message Modify and renew the client information real time 23 VoiceSoft VoiceSoft Phone Recording System User Manual Can remind the call number of blacklist automatically Send out the incoming call information according to the designated extension You can use the funcion above on the LAN Provide the incoming call data interface for other CRM software real time It will pop up the customer information when has incoming call 6 2 Stand alone version popup setting way A Running the main program of recording system openning Parameter Setting gt Seat option gt Startup IP interface N Then add this PC s IP address in Extension PC s IP address the IP address can see in attribute on network neiborhood gt Local connection if it is the auto get the IP of PC and input 127 0 0 1 As pic 6 2 1 t Systemsetting x 2 RecordOption MumberOption PassyordOption SeatOption CtherOptions 2 lf Launch IF 127 0 0 1 o pea o PopUp S ee sl B Click Startup Popup at recording main program and it will popup this system As pic 6 2 2 6 3 Network version LAN popup se
10. Inquiry By this function user can play delete make interpretation and print the recording file and so on Introduction Only after clicking recording record can play make interpretation back up and delete the file and so on If mark with it means the record has finished Play the recording automatically and continuously The system play the recording 20 VoiceSoft VoiceSoft Phone Recording System User Manual file from blue row to the last row This system also supports LAN to inquire recording file the detailed operation please refer to the eighth chapter Client The recording system inquiry and listen end use ni Play Cri TeKec RECCOORI FT A002 ana aG 1 000000 SUE Le Lo AEA oe _CurrentRecordindexVoc2008 12 Mdb AA TA Ee en i re E TE e ema no ae ooa iC sd E EE C 2 emewa e aoa ooa O a t sy vy S a A a EEE Deletion VIF Ramer ke Chania fr dee Veer fumberly der TEMirder ExT Or dar CallTiseOrder Dae alo one dae DialWurSerle der Oirectionirder Click right and popup the menu Tepe Order ror VIF Order 3 cnet to MER sccmebverne STS re 0 T E il Pick up file If you want to copy one important recording log to the other colleague listen and you can do as the step A Open Recording Inquiry B Choose you need copy the recording log click right and it will popup one menu as pic above and you wi
11. VoiceSoft VoiceSoft Phone Recording System User Manual Contents The first chapter Introduchion cccccccccccssssencessssssevsssssssccceccssaccnecccssssevsssssssccccccseeseneceessssees Z The second chapter Main Function cccccccsseecsoosssvesevsssescccccccsseeceecessssevsssssssecccccssaneeeesossssene 3 The third chapter Installation and CONNECTION ccccc ccc ccccceeeeeseeeseeeeeececceeeeeeeeeaaaaaessesees 4 SLR Omid OMAN O I ox asssavasatancunaceanctonssasstransasastnahanceanonanavassiassuananadationsian sesnauacdeaesbanawanahanawenaneneuseataies 4 3 2 Recording card VSP 08 VSP 16 VSP 32 installation and comnection ccccseceeeeeees 6 The fourth chapter Function Setting and index ccccccccccccsssssseeseeeeeeeecceeeeeeeseeaaaaaeeseees 12 The fifth chapter Software Operation cccccccccessssssseeeeeeccceeeeeeeeeaaaessssseeeeeeeeceeeeeeeseesauaaaeeseees 13 5 1 Main interface and channel status introductiOn cc eesse ss sssssssssssssssssssssss 13 os LO a er rer er er ree 14 Ded SOM Wale 9 CU 1 oop srndvossuonaier saneduodaeonaton sueeduodaeonatod EEE EEE 15 De FRSC ORCI C8112 e E E E ear aoceand ueceatasaeceanssueceanecaness 15 Be FO E M bee 2 08 od e ee eee em eee eee 16 5 3 3 Password Setting and authority distribution eeeeeseeeeeeeeseeseseseseesssesssesesseeeeeeeeeesseeeeeeees 17 5 3 4 Extension Setting POPUP Incoming call number popu
12. aaeseesees 26 Te OIG IA PENCIL NS UA O haa concutaoeaecpstacheamsnanaceapion A 27 1 2 HOW WO use TCCOLUIN sysem client cars state cect reno aie e tore e ante enc ER E DOE OE EORNA 27 7 3 According to channel inquiry recording im CHENt ccc cccccccccceceeeeeeeseeeesseeeeeeceeeeeeeeeseesaeaeeeeenees 29 VoiceSoft VoiceSoft Phone Recording System User Manual The first chapter Introduction Thanks for choosing VoiceSoft Phone Recording sytem Please read this user manual before you installing and using VoiceSoft Phone Recording System VoiceSoft Phone Recording System is a modern enterprise management tool It can monitor and manage the call and with incoming call number popup call charge with pbx extension record voice mail and so on functions VoiceSoft Phone recording system is one kind with the hardware and software It carves up VSP Normal version Standard version Senior version VSP Normal version with Phone Recording Monitor real time Out going call record Unanswered call Incoming call number popup Business management Network inquiry Long distance management Extension record and so on functions Standard version adds Call charge function Senior version is add voice mail function From the hardware it carves up USB box PCI Card Embedded and 3 kinds According to different user s need the system from channel channel 2 channel 4 channel 8 channel 16 channel and so on Stand alone use channel 1 VoiceSoft Phone Re
13. c 3 2 2 10 10 VoiceSoft VoiceSoft Phone Recording System User Manual InstallShield Wizard Setup Status YSF Setup i performing the requested operations Installing CWN DOMS ayshem324h SHFLAGD OCS ess InstallShield Pic 3 2 2 10 G After finishing the installation click Finish and finish installation As pic 3 2 2 11 InstallShield Wizard InstallShield Wizard Complete Setup has finished installing YSP on your computer Pic 3 2 2 11 H It will build up one shortcut key on the desktop after you finish installation as pic 3 2 2 12 Double click the shortcut key and run the recording system The software operation please refer to the sixth chapter Pic 3 2 2 12 11 VoiceSoft VoiceSoft Phone Recording System User Manual The Fourth chapter Function Setting and index 4 1 About login system Default user name and password admin In system default status if not login the system and it can not to do any operations 4 2 How to rejigger the storage place of recording file After finish install the recording system well system default the recording file storage place in disk C In normally disk C is the windows system disk and it is not good for to advice disk C as the recording file storage disk So how to rejigger the route of recording file storage Open Parameter Setting gt Recording Option gt Storage place rejigger the recording storage place Rules of recording
14. cording System is widely used in few lines user It used in commercial call electric power dispatch hotline call complain call financial and stock traffic and transportation and so on Our company keep the right of amending the user manual please pay some understand if delay to inform you after our products make some renew And if need some technic service you can visit our website Www tmtvn com or call our technic department number 84 8 3511 9567 Our VoiceSoft will make great efforts to improve our user manul and if you have any important idea you can tell us by any way Thanks THIEN MINH TELECOM CO LTD V2 1 VoiceSoft VoiceSoft Phone Recording System User Manual The second chapter Main Function 1 Multi language Supporting Window2000 NT XP 2003 VISTA Simplified 2 Phone Recording The system has Pressure Control Key Control Sound Control and so on Start time of recording can be set freely can record some duration or record whole a day Can set 4 disk at most which is harddisk or subarea If system hard disk will be fully occupied it will delete previous record content so that system can operate continuously 3 Monitor real time Supports Lan Internet The recording box not supports network monitor Can monitor every real time conversation of Extension Recording clearly to make sure that coversation party do not feel other people recording or monitor 4 Caller ID It will display incoming call number of dialli
15. d Option SeatOption Ctheroptian s jw Launch IP 1004 UserA 2A 68 1 2 Technic departmen al o Ce ae S ID Ea a E A 18 VoiceSoft VoiceSoft Phone Recording System User Manual 5 3 5 Voice play way setting The system have two kinds voice play mode it is Recording card audio output play and Voice card play audio port play this function not use for Recording box As pic Play mode f Play in recording card f Play in voice card Use the player of software Operation step Parameter Setting gt Other option gt Play mode Notice Continuously playing the recording function is not use for sound card audio port play if need use Cyc play function please use Recording card play audio port 5 3 6 How to hide recording system This function it uses for the recording system workin background and not need display This function it is not use for the recording box The setting steps A Open Parameter Setting gt Other Option B As the pic setting after setting please click save Minimized Display Title on taskbar Display icon on taskbar iw Use Hotkey Ctr Shift 5 C After setting the recording system will hide at background it can use hot key Ctrl Alt S to find it 5 3 7 FTP Backup This function use need Internect f Connection Properties Sener 192 168 1 55 User admin cave Path I Password
16. dData Channel UserNumber Monitor Record 24Hr Record StartTimel EndTimet StartTime2 End Timez StartTimes End Times Boothode AEE 1234575 Full ES EnA Oe Co vee E M a a a a a C ve ves oe ee a fe Pe e o Ces ves oe Pe P fe ite Tes ves oe Dee Pe foe Pe Vota a Ces ua ves oe Poe P fe vote ves Dr ves Po P Pe ite oF To confirm to press key Enter the green color indicates successful in modification TestHookOndttVottage Pic 5 3 1 1 User call number Dbliclick to input user and call number of the channel it can be inputed Chinese English and so on As pic 5 3 1 1 Monitor Can set to monitor one route or not to do Recording Can set to record one route or not to do 24 hour recording If want to record at different time section set 24hours recording to be no stands for not setting Time can be divided into three 66 Time section paragraphs For example some customer only want to record at 8 00 12 00 14 00 18 00 It can input 08 00 at Start timel 12 00 at End timel 14 00 at Start time2 18 00 at End time2 Startup mode There is Pressure Control Key Control Sound Control but default Pressure Control Start up the recording according to voltage of phone line That means hooking off to record hooking on to stop recording The mode is mostly used at analog line Key control
17. file storage It can set 4 disks to store the recording file at mostly When the Catalog memory store fully it will auto switch to Catalog two and go on storing So analogy When all the working disk of setting store fully the system will clean out the recording data of earliest so that the system can continue to working always The system will build up one folder to store the recording file each month At the months folder it will build up one folder to store everday For example 20050809 stands for the recording file of Aug 09 2008 in this folder 4 3 How to rejigger the system login password The system default login password is admin about how to rejigger this password 1s Open Parameter Setting gt Password Option gt Operator password table gt Rejigger user password 4 4 If only recording the out going call the Dial in call will no need recoding about this setting is Open Recording Setting gt Recording table and choose pull out 4 5 About how to set the extension function Please refer to 5 3 5 chapter 4 6 About how to inquire the recording Please refer to 5 4 chapter 4 7 In senior version about how to set this function for example I only need 01 O7ch to leave some message O8ch not need to leave message about this setting 1s Please refer to 5 5 chapter 4 8 About how to startup the popup function Using this function it need to ap
18. ity I Record Compress 1 2 compressibility Record Saved to Disk S00 ME Automatic clearance when the h oo MEcata Space Use up start Record Seconds iw Kt vill give an alarm when the Perform the voice the hard disk is full i Sound Alarm e E au to fiter second Voice End seconds WemoaryPath wj DiteRec _ Recording backup M Cataloguetwo E TxRec FTP Backup x Atomatic backup to CD ROM vith recording Mw Catalogue three FATxRec m equipment required Ww Catalogue four GATsRec Recording memory Empty memory of every system of operation disk is less than reserve memory set by system system will delete foremost file of which memory is equal to deletion memory set by system For example Picture 1 4 the recording 16 VoiceSoft VoiceSoft Phone Recording System User Manual file is saved in catalog C TxRec When the memory of disk C less than 500MB the system will delete 100M foremost file Can set 4 directory at most which is different memory at different disk Don t keep the directory in C disk and protect the system from virus Give an alarm when the harddisk is lack When the harddisk is lack it will make a sound and the dialog box will give you some display but harddisk memory is fully and give an alarm and voice alarm this two options will must be opened then it can become effective Recording compression rate It can set 1 1 1 2 1 4times compression default
19. ll find the file if using Search goal command then you can copy it Or use the command saved as WAV then copy one counterpart of the recording file and copy it directly Voice file remark It can add one text for the voice file First need choose the remark recording file and click Remark button then it will appears remark dialog box and input text it will ok as pic Filter condition of Inquiry 21 VoiceSoft VoiceSoft Phone Recording System User Manual t GeneralEnquiry Channel User number Remark fs DialNumber Duration jooo VIP a Startime 2005 09 23 00 00 00 EndTime 2007 10 23 15 19 04 Examples of inquiry A If you want to inquire the number 6661 you can input 6661 in the dial a number cote and click display the result of inquiry then all the recording record of number 6661 will be filtrated B In your inquiry if the NO 5 is 0 direction is dialing in and the conversation time is Oct 8th 2004 you can inquire as pic Input 0 at Dialing a number and keep blank of option Out going call Setting 2004 10 08 00 00 00 at Start time 2004 10 08 59 59 59 at End time For example The Remark information is Incoming call of Mr zhang and he talked about the exploitation market problem last time If you want to inquire this record you can input exploitation market at Remark
20. llation and Connection 3 2 1 Hardware Installation A Power off then plug out power connector B Screw off the screws of computer lid and debus the computer box C Install your recording card to PCI slot and fixup well D Insert your USB software dog into the USB port of PC E According to the way of parallel connection one connect with recording card the other connect with phone or terminal unit Such as pbx outside line port VoiceSoft VoiceSoft Phone Recording System User Manual VSP 08 Recording card 8 channel with 4 pcs connection line of one divides into two 4 channel with 2 pcs connection line of one divides into two one port connecting with 2 pcs line Because the third port controls ch05 ch06 and fourth port controls chO7 and chO8 If it is channel 4 card the third and fourth is the invalid port As pic Recording card Channel 16 with 4 pcs connection line of one divides into two the first port connection line L1 stands for chOl L2 stands for ch02 The second port L1 stands for ch05 L2 stands for ch06 so analogy VSP 16 VSP 32 stator Stator Phone 701 02 03 04 CH line f2 05 06 07 08 CH interfa 09 10 11 12 H 13 14 15 16 Audio spk output Channel 16 appearance pic VoiceSoft VoiceSoft Phone Recording System User Manual 3 2 2 Software installation Fox example model VSP 08 Windows XP other model s installation way please refer to the
21. n Search Record File Type wav Saye Show Result Return Pic 7 2 2 Description of Synthesis Inquiry Channels Can choose channels inquired blank means all channels User Number Can choose the user number which will be inquired blank means all user number Time Can set beginning or finishing of inquiry Dial a number For example If you input 123 all numbers include 123 recordings were screened out Renew the time automatically It only can inquire the recording file intraday if you choose this option Search scope You can input the recording file of main program server or can search in the internet The recording file type of search It has three types WAV TS2 TS4 About Parameter parameter setting recording option compression ratio Compression ratio is 1 1 recording file is WAV format 1 2 recording file is TS2 1 4 the recording file is TS4 then save Conversation time Inquire according conversation times Trunk When you connect the recording system to Group phone it can set the trunk which is need to inquire Extension When you connect recording system to PBX Group phone it can set the extension which 1s need to inquire 28 VoiceSoft VoiceSoft Phone Recording System User Manual 7 3 According to the appointed channel inquire the recording system at recording system According to the popedom to inquire the recording in recording inquire client for example only
22. n CD oe or floppy disk insert it now What do pou want the wizard to do Install the software automatically Recommended Install from a list or specific location Advanced Click Next to continue Pic 3 2 2 2 VoiceSoft VoiceSoft Phone Recording System User Manual Hardware Update Wizard Please choose your search and installation options a Search for the best driver in these locations Use the check boxes below to limit or expand the default search which mecludes local paths and removable media The best driver found will be installed Search removable media floppy CD ROM Include this location in the search Browse Don t search will choose the driver to install Choose this option to select the device driver from a list Windows does not guarantee that the driver vou choose will be the best match for your hardware Pic 3 2 2 3 Computer Management Seles Wy File Action View window Help laj x f fa 3 amp CaNipRtee MERAGENIERES ERD S80 TANSONIC SEIWD4 fy System Tools H Computer H ul Event viewer Hs Disk drives E Ps Shared Folders E ig Display adapters 483 Local Users and Groups Ei DYDICD ROM drives H a Performance Logs and Alerts HE IDE ATASATAPI controllers E Device Manager Keyboards Storage HH Mice and other pointing devices ae Removable Storage H E Monitors Disk Defragmenter Ei lt P Multifunction adapters Disk Manageme
23. n of international treaty Unwarranted copy or emit procedure Or the any of among these departments All shall will Being civil code and the grueling of code And a general officer being law allow s to biggest condemnatory Do vou accept all the terme of the preceding License Agreement IF you choose No the setup will clase To install T2006 you must accept this agreement InstallShield Pic 3 2 2 7 D In pic 3 2 2 8 input User Name and Company Name or as default User Name and Company Name it will ok and click Next VoiceSoft VoiceSoft Phone Recording System User Manual InstallShield Wizard Customer Information Please enter your information Please enter your name and the name of the company for which you work User Name BW Company Name vp lt Back Cancel Pic 3 2 2 8 E It will appear pic 3 2 2 9 currently is the default installation route if you need to amend the installation route of recoding card please click Browse If not need to amend it it can click Next directly InstallShield Wizard Choose Destination Location Select folder where Setup will install files Setup will install YSF in the following folder To install to this folder click Next To install to a different folder click Browse and select another folder Destination Folder C Program Files SF Pic 3 2 2 9 F One moment it will appear the installation schedule as pi
24. ng call It can do some record when recording so that it can be inquiry in future 5 Operation Log The system has the integrity operation log it can record all of the system operation 6 Unanswered Call It will display in the unanswered call database if the call not unanswer of incoming So that you can find out the customer incoming call information and deal with them in time 7 Extension Record After the recording system is connected to PBX it will record the extension particular information and can designate which extension in not recording status Extension record function can make you save much expenses 8 Incoming call number popup Notice If the user want to use this function its telephone line will apply Caller ID FSK DTMF Open this function it will popup the incoming call number of client so that the service worker can know the client status 9 Business management POPUP If the user want to use this function its telephone line will apply Caller ID FSK DTMF It can pop up the client s detail information of incoming call if you add the client information to your information bank It also can record your client s address telephone number business record and so on contents This system becomes your business helper 10 Local internet If you install the phone recording system in the PC with local internet and it can inquiry the recording in the other PC with local internet VoiceSoft VoiceSoft Ph
25. ng system password protection Remark B Parameter setting gt Operator password table gt Ada add user1 C Parameter setting gt Password option gt Recording inquiry using password protection not open After finish the three steps above Userl only can inquire recording and can not use the other option is protected 5 3 4 Extension Setting POPUP incoming call number popup system Open IP interface After open this function the system will send out the incoming call information by the extension table IP address and it will receive by the POPUP Client The detailed using way please refer to the sixth chapter Extension option introduction Open IP interface If you want to use POPUP function you must open this option Extension number About the extension number advise using Arabic numerals or English User Extension user name IP address of Extension PC Input the IP address of Extension PC Department The department of extension Channels Stands for extension channel For example extension 1001 channel is 01 02 and stands for Olch and 02 ch will popup the client information of 1001 when it has incoming call of outside line And it will not popup ther incoming call if 1other channels about 1001 Please use to block off if it has more channels in DBC case states As picture f Systemsetting x Record option Humber option Pasevor
26. nt 8 Network adapters H a Services and Applications Hi Ports COM amp LET 38 Processors H Sound video and game controllers H 4 System devices 88 Tangsin mF Tangin Records Serial Card iF oe Universal Serial Bus controllers Pic 3 2 2 4 Main program installation Must be install For example VSP 08 Windows XP operation system A Open CD and run folder setup exe file in CD VSP as pic 3 2 2 5 G Client A Driver _04_YSP 04 p Driver_08_YSP 08 Driver_16_ 5P 16 n POPUP G YSP Eng_readme w YoiceSoft Phone Recording Text Document MONITORING System User Manual 1KB Microsoft Word Document Pic 3 2 2 5 8 DA VoiceSoft VoiceSoft Phone Recording System User Manual B One moment it appears pic 3 2 2 6 and click Next InstallShield Wizard E3 Welcome to the InstallShield Wizard for YSP The Installs hield Wizard will install YSF on pour computer To continue click Next Cancel Pic 3 2 2 6 C It appears pic 3 2 2 7 click Yes InstallShield Wizard License Agreement Please read the following license agreement carefully Press the PAGE DOWN key to see the rest of the agreement Acquiesce clerk command for admin Cary out charging soft before please ensure soft dog had insert up Forbidden electric pull insert soft dog Soft has gat to in conjunction with soft dog make use of Admonish Procedure being copy right law and the preservatio
27. on records monitoring windows Total C 9 992MB Frees 736ME Duration 32 49 39 Register time 2009 06 2319 15 08 2009 6 23 13 VoiceSoft VoiceSoft Phone Recording System User Manual Channel status iv 01112345678 we O11 2545675 3969400000 a O11 2545675 00 00 25 For Dialing call 0000113 is Incoming call Green color stands for Blue stands for outgoing calls 3069100000 stands for the outgoing calls number 12345678 stands for the channel number of the lines and can set the number of the users of channel name Stands for conversation time A When system start main interface recording system is in working status B Icon interpretation of Channels oe There is route but Incoming call di Idle line is routed Monitor PE O ee module here is recording module but line Sound Control Hooking off connectionis Recording 4 E Sound control 5 2 Login l Login After input user name and password can login Different users have different authorization User D efau It Password user name admin password admin 14 VoiceSoft VoiceSoft Phone Recording System User Manual 5 3 SoftwareSetting 5 3 1 Recording Setting In Recording Setting it can set each channel s attribute such as the channel s line number or user name or whether the channel can recording by time sharing il RecordSet Ek Recor
28. one Recording System User Manual 11 F TP backup Long distance inquiry Through the FTP backup function it can backup the recording file to the server directly 12 Call Charge It can do some call charge if you connecting with PBX and not need to buy charge software The third chapter Installation and Connection About installation e Installing hardware and driver e Connecting line e Installing software e Insert the software dog e Please not pull out the software dog if the software startup or the recording system in working 3 1 PC Configuration e Window NT Windows2000 or Windows XP Vista operation system e CPU Speed gt 800MHZ Pentium e Can use PCI slot more than one USB connection e Memory 256M e Harddisk gt 40G In compression proportion 1 4 140hour G 5600 40G 12000 80G e Other equipments of PC Assuring to using the recording system well we advice the user to do some PC connection line with earth For example protecting from mine If other important industry As Bank Police Insurance agent Service hotline please use industry PC Notice Becase the Phone Recording system moving for a long time when without people to operation commonly and you must close CMOS and Windows operation system s power management about CPU Hard disk and so on Make of the computer in a moving condition or it will bring on the performance descend or get a suddenness error 3 2 Recording Card VSP 08 VSP 16 VSP 32 Insta
29. p system ccceeseeeeeeeeeeees 18 Xr 0 etry 0 2k Vee AB mode Seti geen ee ee eee ene meee ee eee 19 5 3 0 HOW t hide the recording SV StC Mess sssncesnisinctaaccrectauatlassehesincdasidhadabbesens tag aaa oiaren 19 TETE AC UD e e E A E E E ER 19 5 OCC Wal MINIONS Oli R care aro E E E E E E oe 20 SAIC CO DIG IIIEY occ nnseacaracceataeacseasaracceatabarcearanacceateparonatanaccasiebaroaaranacceaiebaroearanaraaaiezneonarenecacatonars 20 a S 0110 a EE a tre ene ST ne neem ern eee ern erry 23 JA Local AMO MIN OF oi cee ier cerweroneneieceveneber EEEE EEEE OEE EIEEE EEEO EEEE PEE 23 5 5 2 Network monitor Lan lnternet seeeeeensseenssesssenssenssersssesssesssesssessserssersseesseessserseessseesseesees 23 The sixth chapter POPUP Client information popup system cccccccceeceeeeeeeeeeeeeeees 23 0 L Pop p systeni Mnetion introducono aen E E eee eee a 23 6 2 Stand alone version popup SEMIS ModE wacicesdradsuncstodiensdnaiaunsahediwnndaedaumoaied ainei aa enine eisiea 24 6 3 Network version popup setting mode eessssssssssseseeeeereresssssssssssseeeeterreessssssssssssseeeereressesssssssssees 24 CAS E 24 CUTE AU lg e E E A E E E A E E A EE A A E E 25 OO INCOMING call log csesisrcsranretnesrerscosscusacevanmidanvsnaatenssebasusacssadenannbionesenhoswvatwsdonvssusarensanbseanseebetwoatuies 26 The seventh chapter Client inquiry using ccccccccccccccceecceeesssseseeeeeceeccceeeeeseeaaa
30. ply for the Caller ID FSK DTMF A Open Parameter Setting gt Extension Option gt Open IP interface Remark B Then add IP address of extension PC if gets the IP of PC automatically then input 127 0 0 1 and click Save C After finish the second step above then Startup the popup it will ok The detailed introduction please refer to the sixth chapter 4 9 About how to set User Number 12 VoiceSoft VoiceSoft Phone Recording System User Manual For example I have installed one pcs recording system of 16ch and I want to make the user of 02ch is Market department Mr Xiaowang about the setting is A Open Recording Setting B Double click O2ch User Number cote and input Market department Mr Xiaowang then input Enter After finish setting it can see the conversation status of Market Mr Xiaowang in the recording system working interface directly As pic 4 9 2 wi Recordset Recordlat a 22 A User Number Pic4 9 1 O01 Market Mr xiaoyvyang Pic4 9 2 The fifth chapter Software operation 5 1 Main working interface and channel status VoiceSoft PHONE RECORDING SYSTEM P 2 6 5 Login Setting Query Help 4 ate 2 wv B amp Ligin Logout Recordset Parameter Flay Unanswer Logs PopUp About 5 4 5 B I i mM i Ti i j MN i Channel monitoring windows E e a Oo a owelon Oanunber e a Conversati
31. rding to the guide B After finish installing the system will build up one VSP Client shortcut on the desktop then it can run if you double click the shortcut 7 2 How to use the recording system inquiry client recording A Double click VSP_Client shortcut way on the desktop and run VoiceSoft recording system inquiry client B As pic7 2 1 click Synthesis inquiry as pic 7 2 2 kecord System Client Channel Usernumber CallTime Duration DialMumber Direction TRE Type RecordF gt Current Total Bills AccumulativeTime 00 00 00 File size Sis Login admin ExportExcel GeneralEnquiry Pic7 2 1 C As pic 7 2 1 please input the recording file memory route in search scope option For example The IP address of main program server is 192 168 1 2 recording file memory catalog is TxRec Then you can input 192 168 1 2 TxRec to option search scope or Browse at internet and setup its inquiry condition such as File Type Time then save Like these you can play the recording file Notice PC A need share the folder Txrec or it will display can not search in the network neiborhood 27 VoiceSoft VoiceSoft Phone Recording System User Manual t GeneralEnquiry 2 Biemna P Duration 00 00 00 t TRE Starttime 2008 08 11 00 00 00 EndTime sg og 23 59 59 iw Auto Update time DOD DialOut City Incoming Search path Browse butto
32. s Documents a a B xCDBack TsdeD Desktop F Hy Documents 3 My Computer L File name ITeCDBack pe Oper My Network Files of type TSDback files TsdCD a Cancel i Places Open as read only The client information popup by appointed extension It can set as pic blow when Mr Wu enter incoming call it will popup by extension 1001 s PC Customer Database Basic information Company product Contact person Ade Customer s Phone Mumbers Please seperate phone numbers with 0000123 oe Customer ID 6 6 Incoming call log It can save the detailed history incoming call record in the incoming call log database the user also can choose to educe to Excel The seventh chapter Client Recording system inquiy client using Remark The function is not use for Recording box Recording system inquiry client In LAN after the user install the recording system if other PC B need to inquire the recording it can through the recording system inqury to transfer the recording file to inquire This function need has LAN the pic as 26 VoiceSoft VoiceSoft Phone Recording System User Manual 7 1 Recording system inquire client install A Insert the VoiceSoft recording system CD into CD ROM in case of G is CD driver click Start gt Run G Client Setup exe and finish the installation acco
33. tting way For example VSP Recording Normal Version A Each PC will install the main program in LAN about the recoridng system server click start running and input G vsp setup exe in case of G is CD ROM B Running the main program of recording system click parameter setting gt extension option gt extension PC s IP address and add the IP address of each PC It can get the each PC s IP address from Local connection C Parameter setting gt Extension option gt Open IP interface N D Please setting in completely share in the installation catalog in Server the PC has installed the recording system The installation catalog default is C Program Files VSP if amend the installation route and it will share the correct route E If the PC install the recording system IP address is 192 168 1 2 then it can in other PC through network neiborhood search PC 192 168 1 2 and find VSP installation catalog Then copy the shortcut way Popup exe to the desktop F It can run the client information popup system 1f double click POPUP shortcut 6 4 POPUP system setting If you open the password protection it need password to login POPUP system the choosed option is the protected option Interface language Setting popup language interface Popup client information Open this option it can popup as pic 6 4 1 when enter
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