Network Trouble shooting guide
Contents
1. Network Setup IP Mode Static IP DHCP PPPOE gt Option M Remote Audio Record Server Port a0 UPNP Enable UFMF Fort DONS PPPOE Domain Mame oo ee icc s Be ts ces bs ts ety od l Password Password canel Q Before you setup the DVR setting from Static IP to PPPOE IP mode please select the IP mode to PPPOE first Select IP mode to PPPOE first and input PPPOE User ID and password if you are not for sure what information needs to input please consult ISP Hetwork Setup IF Mode I Static IP PPPOE Option i Remote Audio Record Server Fort UPNF Enable UPMP Pork DEMS Damar Mame icc Bi ts cta cts uka oe bs od Password cnal After input login Id and password Press OK to update the setting Step3 Configure the DVR setup as PPPOE mode Then back to DVR side select PPPOE mode Use a and Cy buttons to go up and down and select PPPOE and then press or to make 36 selection A message window will show up as below ETWORK SETUP IP MODE When DVR system gets an IP address PPPOE the information format is similar as below all valued NETWORK INFORMATION IP ADDRESS 218 166 0385 208 255 255 255 265 218 166 020 254 168 095 192 001 lf system didn t get any network information it means that get IP from PPPOE server fail Please contact your ISP or network service vendor for further suggestion NETWORK INFORMATION IP ADDRESS elelemelelemelelemete2. To continue click Hert New Connection Wizard Hetwork Connection Type What do you want to do Connect to the Internet Connect to the Internet so you can browse the Web and read email O Connect to the network at my workplace Connect to a business network using dal up or YPN so you can work from home a field office or arother location Set up an advanced connection Connect directly to another computer using Your serial parallel or infrared port or set up this computer 0 that other computers can connect to it EE ETE a Select Set up my connection manually and click the Next button Select the second option Connect using a broadband connection that requires a user name and password then click on the Next button 39 New Connection Wizard Intemnet Connection How do vou want to connect to the Interne Connect using a dial up modem This type of connection uses a modem and a regular or SO phone line Connect using a broadband connection that requires a user name and password This i a high speed connection using ether a OSL or cable modern four SP may refer to this type ol connection as PPP cE O Connect using a broadband connection that is always on This i a high speed connection using ether a cable modem OSL or LAM connection Ibis aways active and doesn t require you to sign in Type your desire name for this connection i
3. roperties Tater Properties Explorer Step2 Select Local Area connection or network connection icon and double click the icon Network Connections E Ef Ka File Edit View Favorites Tools Advanced Help Back i gt Ei ro Search Key Folders Ez Address Network Connections Ed 60 Network Tasks x B ocal Grea Connection Create a new f Connected Firewalled T i tel PRO 1000 PL Network Set up a home or small office network Intel R PROSLO00 PL Network Connection IPSS SPP ie 29 Steps Select the Properties under General page of Connection status and select Properties on connection properties to enter IP setup l Local Area Connection Status 2 x Local Area Connection Properties BAE General Support General Authentication Advanced Connection Connect using Status Connected ES Intel A PRO 000 PL Network Conn Duration 03 31 49 Speed 100 0 Mbps This connection uses the following tema B File and F oos Facket Scheduler Internet Protocol TCP 1F Description Activity at Install Uninstall Allows your computer to access resources on a Microsoft Packets 153 273 279193 network Show icon in notification area when connected Bioti me when thi connection has limited orno connectiwity Properes f oee Step 4 Input the Static IP and subnet mask gateway and DNS server information provided by ISP or network admin etc 30 In
4. sate place IF vou have forgotten an existing account name or password contact your SP User name username aaaq net Password sesse Confirm password oneenee Use this account name and password when anyone connects to the Internet from this computer Make this the default Internet connecticn lt Back 4 Check the box Add a shortcut to this connection to my desktop as in the example below then click on the Finish button to complete the set up of your PPPOE connection New Connection Wizard Completing the New Connection Wizard fou have successtully completed the steps needed to create the following connectors Triotel net Make this the default connection Share with all users of this comauter Use the same user name amp pasword for everyone The connection will be saved in the Network Connections Folder Add a shortcut to this connection o my desktop To create the connection and close tis wizard click Finish Fisch YJ ca Your connection has now been configured and is ready to use Ensure your DSL modem is plugged in then double click on the PPPOE or the name you input in ISP name icon on your desktop and then click Connect Windows should then connect you to Internet 42
5. I EB Series DVR Network Setup EB 4CH series DVR OSD Setup EB 16CH series DVR OSD Setup 19 CAMERA SELECT CAMERA VIDEO RECORD RECORD AUDIO RECORD HARD DRIVE AUDIO MUTE SENSOR ALARM exe 0 0 MOTION RECORD FRAMERATE VIDEO QUALITY RECORD SCHEDULE SUBMENU i SYSTEM HARD DRIVE SETUP NETWORK SETUP USB BACKUP LANGUAGE ENGLISH IP MODE STATIC IP MODE NW ENABLE M1 M2 NW ENABLE A12 3 A4 VIDEO PORT 0080 19 1101167 12 UPGARDE PORT 5005 VIDEO PORT 0080 UPGARDE PORT 5005 Input 192 168 192 1 into the DNS column i Input 192 168 192 1 into the DNS column J IPMODE IP ADDRESS 192 168 153 100 IP MODE STATIC SUB NET 255 255 255 255 IP ADDRESS 192 168 153 100 GATEWAY 192 168 153 254 SUB NET 255 255 255 255 DNS oo GATEWAY 192 168 153 254 MAC ADDRESS 168 95 192 1 CHANGE 168 95 192 1 Then Select and press CHANGE to confirm the change setting Il NV NX SA Series DVR Network Setup Please follow following instruction to add 168 95 192 1 as your domain name server in Windows TCP IP setting select My Network places on Desktop and right click mouse button to prompt 20 drop down menu then select Properties E My Gompurer hg Open Explore Search For Computers Map Network Drive Disconnect Network Drive Create Shortcut Delete Rename Properties Explorer Step2 Select Local Area connection or network connection icon and double click the Icon Network Conn
6. MAIN MENU MAIN MENU CAMERA SELECT ya CAMERA V 13 o gt exe M2 M3 M4 RECORD AUDIO RECORD M2 M3 M4 HARD DRIVE AUDIO MUTE SENSOR ALARM RECORD MODE MOTION RECORD FRAMERATE VIDEO QUALITY RECORD SCHEDULE BACKUP SUBMENU j SYSTEM HARD DRIVE SEIU NETWORK SETUP USB BACKUP LANGUAGE ENGLISH NETWORK SETUP IP MODE STATIC NW ENABLE a R A y M3 M4 NW ENABLE 1a 3 A 4 VIDEO PORT 0080 19 107110 1 UPGARDE PORT 5005 VIDEO PORT 0080 UPGARDE PORT 5005 The DVR system will try to get an IP address Select GET IP to start getting IP The DVR from the DHCP server A message window system will try to get an IP address from the will show up as below DHCP server A message window will show up as below 28 NETWORK INFORMATION IP ADDRESS 192 168 153 100 IP MODE STATIC SUB NET 255 255 255 255 IP ADDRESS 192 168 153 100 GATEWAY 192 168 153 254 SUB NET 255 255 255 255 DI NESS 192 168 153 1 192 168 153 254 MAC ADDRESS 00 00 00 00 00 00 000 000 000 000 E CHANGF 00 18 1A 02 00 OF After perform setting of static please select CHANGE to save the change of IP information IDNV NX Series DVR Network Setup Step1 Select My Network places on Desktop and right click mouse button to prompt drop down menu then select Properties Wr Sp My Computer _ A Open Explore Search For Computers Map Network Drive Disconnect Network Drive Create Shortcut Delete Rename
7. notice the Information Bar The Information Bar alerts pou when Internet Explorer blocks a pop up Window or file download that might not be sate Ifa Web page does not display properly look for the Information Bar near the top of your browser Do not show this message again Learn about the Information Bar Done Internet Right click on the information bar and select to Install ActiveX Control WebViewer Microsoft Internet Explorer Install Activex Control what s the Risk File Edt view Favorites Tools Help 7 a E Back n F x a A ra Search 5 2 Favorites E A Address http 192 168 153 100 L Information Bar Help Pinata aia ane A sna omic E A a ake A A Install Actie Conttol pecene y Click here to install the Following Actives control WebCams cab from A verMedia TECHNOLOGIE Information Bar Help Internet Explorer will therefore prompt an ActiveX installed message and press install to install it 32 Internet Explorer Security Warning Do you want to install this software A Name WebCams cab Publisher AverMedia TECHNOLOGIES Inc x More options J while Files from the Internet can be useful this file type can potentially harm your computer Only install software From publishers you trust What s the risk following Number of Default ID for channels changing setting viewing and view live video and playback using remot
8. trust What s the risk After installed the ActiveX Web viewer will prompt login inquiry message as 10 Authorization Password illustrated Network Type a Number of Default ID for Default ID for view Default ID for live channels changing setting live video only viewing and view live video and playback using playback remote console 16CH DVR ADMIN OPERATOR or ADMINISTRATOR 0 Factory default for all login IDs password is 111111 After input ID and password please select network type to connect if you are not for sure of the type please select LAN Authorization SUpPEFJSEF Network Type You can access DVR web viewer as illustrated below 11 WebViewer Microsoft Internet Explorer File Edit View Favorites Tools Help a 7 x a p Search S g Favorites E Cy ce 33 i Address http 192 168 0 126 EJ co Links ae neat sm yal Done Internet Use Web Viewer to connect DVR and perform network setup Press Remote setup option button as illustrated below 3 WebViewrr Microsoll Internet Explores ed Fie Edt Yew Favorkes Toos He id 4 x E A JO Search Favorkes E raha 2 Ga 8 nekie E htp jha 165 0 12 REA r RGN 9 22S OSS ee OM I 2 29 SERME Orr Ea an NO oy G7 7 w oe re 475584 Byte sec 60 06 FPS IEE E ON T a l Dons internet Web Viewer will prompt for login inquiry message as illustrated
9. 168 0 1 J about htred Adseracat Internat teplarer E O iD Am frr O O SRS Addes E 192 108 0 1 Step 2 Go to Advanced Select Enabled and type a name whatever you want in Name column Type the LAN IP address which belongs to your DVR machine in Private IP column Select Both in Protocol type column gt Type the number 53 in both Private and Public port column Select Always in Schedule column Finally please click Apply button to confirm the settings HED E htip 192 168 0 17 Application Firewall DONS i Routing BEREREL Step 3 Click Continue Broadband VPN Router Tools Status Help Virtual Server Virtual Server is used to allow Internet users access to LAN services Enabled Disabled Private IP 921680020 Protocol Type Private Port Public Port sd Schedule Always From Time o0 v 00 vito o0 w o0 day Sun to 2o O Apply Cancel Help Virtual Server List Name Private IP Protocol Schedule yt Virtual Server FTP 0 0 0 0 TCP 21 21 always aw Virtual Server HTTPS 0 0 0 0 TCP 443 443 always a Virtual Server DNS 0 0 0 0 UDP 53 43 always 4 fw Virtual Server SMTP 0 0 0 0 TCP 25 25 always ar Virtual Server POP3 0 0 0 0 TCP 110 110 always Ei fw Virtual Server Telnet 0 0 0 0 TCP 23 23 always Ei i Ihe be AM eee AMMAN ANAS MA4 ANJAN whee eee ee Sai AHED http 192 168 0 1 D Link Buhdmg Networks tor People Step 4 adt VPN Re
10. CP Schedule Always day Sun v to Sun Apply Cancel Help IP Filter List IP Range Protocol Schedule TCP 20 21 always K TCP 80 always TCP 443 always UDP 53 always TCP 25 always TCP 110 always TCP 23 always Please also make sure you have allowed the 53 and 1053 port in Firewall option or it will block those two ports thus the ports 53 and 1053 are opened on your router ALD S http 192 168 0 1 Virtual Server Application SNMP Routing ita Sener F reuting DMZ Firewall Rules Firewall Rules can be used to allow or deny traffic from passing through the DI 8S04HY O Enabled Disabled Name Action O Allow Deny Interface IP Start IP End Protocol Port Range Source Loo SEO Destination TCP C H Schedule O Always O From Time 00 00 vito o0 o0 w Apply Cancel Help Firewall Rules List Action Name Source Destination Protocol Allow WebCam WAN LAN 30 Ej Allow Remote_AP_2 WAN LAN 9091 Ej Allow Remote_AP_1 WIAN LAN 9090 iy Allow DDNS_1 WAN LAN 53 iy Allow DDNS_2 WIAN LAN 1053 Fi Allow Allow to Ping WAN port VAN YAN ICMP Deny Default E LAN x Allow Default LAN ae a Q4 How to register DDNS domain name on DDNS server Answer 4 In order to take advantage of DDNS service first register your domain name on the following Web site http ddns avers com tw 1 User Login Browse the webs
11. Table of nten DDNS COMIOUFANON aiara EEA E A AENEAS 2 Q1 What are the ports needs to be opened and forwarded on my IP sharing router or physical firewall cccccccccsscccssccceececeeecucecueecaeecsusecsueecsueecsueessueessasessueesaaees 2 Q2 What is the difference between DDNS and DNS service cceccecceeeeeeeseeeeeeees 2 Q3 How shall do to make DDNS connection working in my IP sharing NAT network infrastructure How to open necessary ports on IP sharing device and how to do port forwarding port MAPPING ccccccsececeeeeceeeeeeeeeseeeeseeeeseeeeseeeeaeeeeas 3 Q4 How to register DDNS domain name on DDNS server ccccccseeeeeeeeeeeeeeesaeees 8 Q5 After registered Domain name on DDNS server where and how shall enter in DVR setup to make the DVR able to report current IP to DDNS Server Constantly susvecenszexevexnsevanexsmeusvereuexnsexeteseersterdaraconeseiaeesgsacoiesesanesoiniecaaacodasaconed ceeees 9 EB Series DVR Remote Console Setup cccccccceceececeeeeceseeseeceseeeeseeteneeeaeeeeas 9 IIVNV NX SA XR Series DVR Setup cccccccccccseecceceeceeceeeeeeseeeseeseeeeeesseeeeseeeeeess 14 Q6 How do do if found my Dynamic domain name is not working ccceeeeeees 15 Q7 How shall do if can t access to http ddns aversS COM tW ccccccccseeeeeseeeeeeees 17 Q8 How shall do if don t know the IP of DNS server of my ISP cccecce
12. Ti Go to Advanced Select Enabled and type a name whatever you want in Name column Type the LAN IP address which belongs to your DVR machine in Private IP column Select Both in Protocol type column gt Type the number 1053 in both Private and Public port column Select Always in Schedule column Finally please click Apply button to confirm the settings HAL D S http 192 168 0 1 e saCGdbanc VPN Ro sat S oe n an d a Tools Status Help Home Virtual Server Virtual Server is used to allow Internet users access to LAN services Enabled Disabled Name Private IP 192 168 0102 Protocol Type a Private Port Filter Schedule Always snme 2o 90 Apply Cancel Help Virtual Server List Peter pone f snme cows routing Name Private IP Protocol Schedule e Virtual Server FTP 0 0 0 0 TCP 21 21 always Ei Virtual Server HTTPS 0 0 0 0 TCP 4431443 always ER virtual Server DNS 0 0 0 0 UDP 53 53 always mi L Virtual Server SMTP 0 0 0 0 TCP 25 25 always ra fi __ Virtual Server POP3 0 0 0 0 TCP 110 110 always E w l virtual Server Telnet 0 0 0 0 TCP 23 23 always ER oO o bels M eee AANA A Mast OOF me me I few Click Continue FIED htip 192 168 0 17 R D Link Buledmg Networks tor People _DI 804HV_ Bro f i ind VPN Ro thi gt Step 6 You will see two settings about the 53 and 1053 settings we just set in the Advanced page pr
13. age of Connection status and select Properties on connection properties to enter IP setup 26 x Local Area Connection Properties x General Support General Authentication Advanced A Sea A E ee ae oe asin p Connection Connect using anne Connected ES Intel R PROWMO000 PL Network Conn Duration 03 31 49 Speed 100 0 Mbps This connection uses the following tema Client for Microsott Networks w 5 File and Printer Sharing tor Microsoft Networks oos Facket Scheduler 30 Internet Protocol TCP IP Uninstall Sent a Fecerved 3 ae a Description Allows your computer to access resources on a Microsoft Packets 153 273 279193 network Activity Show icon in notification area when connected otii me when this connection has limited or no connectivity Properes Dake Step 4 Please leave your IP setting as illustrated Press OK to save the setting Internet Protocol TCP IP Properties Alternate Configuration ou can get IF settings assigned automatically if your network supports this capability Othenvise you need to ask your network administrator for the appropriate IP settings Obtain an IP address automatically Q10 How to configure Static IP on DVR server A10 wa Setup the network parameters for the internet or intranet remote monitor or playback I EB Series DVR Network Setup EB 4CH series DVR OSD Setup EB 16CH series DVR OSD Setup
14. ck here to install x 7 Click here to install the following Activex control WebCam s cab from AVerMedia TECHNOLOGIES Inc Information Bar Informati n Bi Did you notice the Information Bar The Information Bar alerts pou when Internet Explorer blocks a pop up window or file download that might not be sate Ifa Web page does not display properly look for the Information Bar near the top of your browser Learn abou _ Do not show this message again Learn about the Information Bar Done Internet Right click on the information bar and select to Install ActiveX Control A WebViewer Microsoft Internet Explorer File Edit View Favorites Tools Help iw Back x a A pa Search 5 2 Favorites EA ddress EF http 192 168 153 100 y This site might require the Following Actives control Webcams cab From AverMedia ECHARE silo aie oer ict WIT al s CLOT S Click here to install the following Active control WebCams cab from AverMedia TECHNOLOGIE Information Bar Help Internet Explorer will therefore prompt an ActiveX installed message and press install to install it internet Explorer Security Warning Do you want to install this software Name WebCams cab Publisher AverMedia TECHNOLOGIES Inc x More options While Files From the Internet can be useful this file type can potentially harm vour computer Only install software From publishers you
15. column then press OK to save the change 22 Internet Protocol TCP IP Properties General Alternate Configuration Tou can getlP settings assigned automatically if your network supports this capability Othenvise you need to ask your network administrator for the appropriate IP settings Obtain an IP address automatically Use the following IP address IP address Subnet mask Detault gateway Alternate DNS server Obtain ONS server address automatically Use the following DNS server addresses Prefered ONS server T68 SR See Alternate DAS server 168 95 1 1l Step 5 Please reboot computer and enter DVR program again to get the new DNS server working II DVR Network Setup Q9 How to configure DHCP on DVR server A9 I EB Series DVR Network Setup EB 4CH series DVR OSD Setup EB 16CH series DVR OSD Setup 23 MAIN MENU CAMERA SELECT W CAMERA VIDEO RECORD M1 M2 M3 RECORD AUDIO RECORD M1 M2 M3 HARD DRIVE AUDIO MUTE ON 31 010 51D 0 B D1 o AERAN RECORD FRAMERATE 60 VIDEO QUALITY e7070 B RECORD SCHEDULE BACKUP SUBMENU fa SYSTEM HARD DRIVE SETUP NETWORK SETUP USB BACKUP LANGUAGE ENGLISH NETWORK SETUP IP MODE DHCP NW ENABLE Hi a2 M3 M4 NW ENABLE 1a 173 VIDEO PORT 80 19 110 111 UPGARDE PORT 5005 VIDEO PORT 0080 UPGARDE PORT 5005 The DVR system will try to get an IP address Select GET IP to start getting IP The DVR from the DHCP server A message wind
16. d on your IP sharing router or firewall Web Viewer o Yes Under Network setu CM3000 80 Yes Under Network setup Firmware Update 5005 Yes Under Network setup DVR DDNS Upload Download 53 1053 Q2 What is the difference between DDNS and DNS service Answer 2 Client reports static IP to server once DNS server maintains a Host IP and Domain name table and use it to communicate with hosts periodically to confirm the connectivity of hosts Communication Flow DNS report mechanism Figure Chent Host Client reports dynamic IP to server DDNS server only maintains a Host IP and Domain name table and will not confirm the connectivity with hosts Client needs to update to DDNS server when its dynamic IP changes DDNS report mechanism Figure Client Host DNS is a service that maps Internet domain names to IP addresses DDNS serves a similar purpose to DNS DDNS allows anyone hosting a Web or FTP server to advertise a public name to prospective users DDNS Dynamic Domain Name Service is a data query service mainly used on the Internet for translating domain names into Internet addresses It allows remote clients to intelligently search dynamic servers without any previous enquiring for servers Internet addresses Unlike DNS that only works with static IP addresses DDNS works with dynamic IP addresses such as those assigned by an ISP or other DHCP server DDNS is popular with home users
17. e console 4CH DVR 16CH DVR ADMIN OPERATOR or ADMINISTRATOR The factory default for all login IDs password is 111111 After input ID and password please select network type to connect if you are not for sure of the type please select LAN 33 Authorization User IC superuser Password kkk Network Type D WebViewer Microsolt interret xplorer Fe ER Wem Fote Tous Heb ka u gt is f pwn li Favertes 2 om 3 Address E hipit ta 0 124 v Ela wo ae pall LET ite Uap af oa rs f M Son T owectoven METER LEO Me na T Done O nere Step 2 Use Web Viewer to connect DVR and perform network setup Access DVR through Internet Explorer by using above steps and press Remote setup option button as illustrated below 34 File Edt Yew Favorkes Toos He ar gt x ia A P Search Pe Favortes amp b 2 Ca 8 fedbrwss B hetps 192 165 0 126 a EAGM PESGI Y Af Z ea ACET a 7 Aai 7 a om u JRA iss Done TAS internet Web Viewer will prompt for login inquiry message as illustrated Authorization Nees ID superuser Password settee cne Make sure you have input login ID that has authority for changing setting After input password web Viewer will therefore prompt the remote setup option as following Press Network button L E Camera J Network setup where you can setup IP mode and DDNS seiting 35
18. ections File Edit wiew Favorites Tools Advanced Help aw Back Bi PP Search Wey Folders Fei otal Grea Connection fal Create a new Connected Firewalled connection tekki PRO LO0O PL Metiwork Set up a home or small office network Intel R PROSLO00 PL Network Connection ISAS cartimar Select the Properties under General page of Connection status and select Properties on connection properties to enter IP setup 21 Local Area Connection Status x l Local Area Connection Properties General Support General Authentication Advanced Connector Connect using anne Connected ES Intel R PROWMO000 PL Network Conn Duration 03 31 49 Speed 100 0 Mbps This connection uses the following tema Chent for Microsoft Networks 5 File and Printer Sharing tor Microsoft Networks oos Facket Scheduler 30 Internet Protocol TCP IP Activity Description Install Uninstall m BP ene Allows your computer to access resources on a Microsoft Packets 153 273 279193 network Show icon in notification area when connected Sh otity me when this connection has limited or no connectivity Properes f oee Step 4 By default computer which using dynamic IP not fixed IP the DNS server address here is chosen to automatically obtain server Please change to Use the following DNS server addresses Please enter 168 95 192 1 in the Preferred DNS server and put 168 95 1 1 in Alternate DNS server
19. eeeeee eee 19 DEB Series DVR Network Setup ccccccccseccceeceseeceseeeteeeteeeseeeseueetsueeteneesaness 19 Il NV NX SA Series DVR Network Setup cccccecccsececeeeeteeeeteeeteeeeseeeeseneesaness 20 I DVR NetWork SetlUDsiiirniicinoo a ANAE 23 Q9 How to configure DHCP on DVR server ccccccccceseeeeeeeceeeeeeesesaeeeeeeeeeeeeesesaaaees 23 EB Series DVR Network Setul ccccccccseccceeceseeeeceeeteeeeseeeteeeteueessneeseneesaaees 23 IIVNV NX Series DVR Network Setup cccccccceccceececeeeeteecetee cess eeseueessueeseneesanees 25 Q10 How to configure Static IP ON DVR server cccccceeeeeecceceeeeeeseeeeeeeeeeeeeesesaaeees 27 EB Series DVR Network Setup cccccccccceeccceececeecesee cess cess cesseessueetseeessneeseaees 28 IIVNV NX Series DVR Network Setul ccccceecccsececeseeteeeeteeeteeeteneeseueeseneesaaees 29 Q11 How to setup PPPOE on DVR server cccccccccceessesseeceeeeeeeeeaaeesseeeeeeeeeeeaaaeens 31 EB Series DVR PPPOE Network Setup ccccccceccccceeeceeceeeeeeseeeeeseeeeeseeeees 31 IIVNV NX Series DVR Network Setup cccccceccceeceeeeeeeeeeeteeeeteeeseeeseueeseneesaness 37 DDNS Configuration Q1 What are the ports needs to be opened and forwarded on my IP sharing router or physical firewall Answer Following is the table for the ports usage and variable needs to be opened and mapped forwarde
20. eviously in the Virtual server option Please make sure the two settings were selected and enabled thus your DDNS ports are forwarded to your DVR LAN IP AEO S hitp 192 168 0 17 p Protocol Type Application Private Port Doo Public Port Schedule Always day Sun to Sun Apply Cancel Help k i J Virtual Server List q Name Private IP Protocol Schedule ree C Virtual Server FTP 0 0 0 0 TCP 21 21 always eA 1 __ Virtual Server HTTPS 0 0 0 0 TCP 4437443 always w Virtual Server DNS 0 0 0 0 UDP 53 53 always Eii Virtual Server SMTP 0 0 0 0 TCP 25 25 always Ti Virtual Server POP3 0 0 0 0 TCP 110 110 always 4 ti Virtual Server Telnet 0 0 0 0 TCP 23 23 always Zi H WebCam 192 168 0102 Both 80 80 always Ej wi Remote _AP_2 192 168 0 102 aay 90917 always il Both 9090 9090 always Zi fi DDNS_1 192 169 0 102 Both53 53 always w DDNS_2 192 169 0102 7 TI always mi r DMZ ivi Remote_AP_1 192 168 0 102 Step 7 Please make sure you did not set the 53 and 1053 port in the Filter option or it will block the 53 and 1053 port SAD http 192 168 0 1 Virtual Server Application Firewall ERER DE Step 8 e UsSeU LU alu UI UCINI CAN USE a IP Filters URLBlocking IPSec Filter O MAC Filters Domain Blocking IP Filter Use IP Filters to deny LAN IP addresses to access the Internet O Enabled Disabled IP Address Protocol T
21. ite hitp ddns avers com tw with Microsoft Internet Explorer User Login EB1304NET few First input the serial number of your product and select the product name Then click OK to login or Reset to clear the previous input MAC address of the DVR system is the serial number for user to register the domain name on AVerMedia DDNS web site To find MAC address of your DVR system follow the steps below 1 In OSD menu select NETWORK SETUP 2 Select any one of IP mode 3 ANETWORK INFORMATION windows will show up 4 MAC address of DVR system is display as shown 5 The CD Key of MAC address input format shall be xxxxxxxxxxxx 12 digits without colon or hyphen 2 User Information Please provide the following user information Host Name Password E mail Company and Country to complete the registration process User Information Q5 After registered Domain name on DDNS server where and how shall I enter in DVR setup to make the DVR able to report current IP to DDNS server constantly Answer5d I EB Series DVR Remote Console Setup Step 1 Install ActiveX into Internet Explorer to access Web Viewer Input IP of DVR in the Address column and it will prompt Information bar for installing ActiveX control please press OK on the Information inquiry Address Laliittp 192 168 153 100 v Go Links 7 This site might require the following ActiveX control WebCamx cab From AVverMedia TECHNOLOGIES Inc Cli
22. le SUB NET elelemelelemelelemetele GATEWAY elelemelelemelelemelele DNS elelemelelemelelemelele MAC ADDRESS 00 00 00 00 00 00 To Setup PPPOE you need to first configured the DVR as static IP first Please set your Stand Alone series DVR IP the same network with your PC to proceed inputting login information of PPPOE connection through Web Viewer IDNV NX Series DVR Network Setup To Set up PPPOE on Windows XP Select My Network places on Desktop and right click mouse button to prompt drop down menu then select Properties 37 Open Explore Search For Computers Map Network Drive Disconnect Network Drive Create Shortcut Delete Rename Inter _ Properties Expla Et It will bring up a new screen Click on Create a New Connection Network Connections File Edit View Favorites Tools Advanced Help ia a F pP Search Folders HEE Address Network Connections Mame enh LAN or High Speed Internet Sa Create a new connection 1394 Connection Change Windows Firewall Local Area Connection 2 settings KA Wireless Metwork Connection This will start a New Connection Wizard This is a simple process that will set up your PPPOE connection The following dialogue box will appear Click Next 38 New Connection Wizard Welcome to the New Connection Wizard This wizard helps your Connect to the Internet Connect to a private network such as your workplace network
23. nto the ISP Name field and then click the Next button New Connection Wizard Connection Hame what is the name of the service that provides your Internet connection Type the name of pour lsP in the following box ISP Name PPPOE The name you type here will be the name of the connection You are creating Cancel Make sure that you have Anyone s Use selected especially if you have 40 different users set up in your XP If it is not you will have to make a new PPPOE for EVERY connection not just yours New Connection Wizard Connection Availability You can make the new connection available to any user or only to yourself A connection that is created for your use only is saved in your user account and i not availabl unless pou are logged on Create is connection for Anyone s use O My use only Cancel Enter your username and password into the applicable fields Your username is the ID your ISP supplier provides normally it is username xxxx net and your password is also provided by ISP If you are not for sure of the login ID And password for key in please consult your ISP After input data click Next New Connection Wizard Internet Account Information OU Will need an account name and password to sign in to Your Internet account Type an ISF account name and password hen write down this information and store it ina
24. ow system will try to get an IP address from the will show up as below DHCP server A message window will show up as below 24 DHCP IP ADDRESS 192 168 153 100 SUB NET 255 255 255 255 GATEWAY 192 168 153 254 000 000 000 000 00 18 1A 02 00 OF GET IP NOW WAITING IP ADDRESS 192 168 153 100 SUB NET 255 255 255 255 GATEWAY 192 168 153 254 DNS 192 168 153 1 MAC ADDRESS 00 00 00 00 00 00 CHANGE GET IP NOW WAITING If system didn t get any network information it means that get IP from DHCP server fail IP ADDRESS 000 000 000 000 000 000 000 000 000 000 000 000 000 000 000 000 MAC ADDRESS 00 00 00 00 00 00 IDNV NX Series DVR Network Setup Select My Network places on Desktop and right click mouse button to prompt drop down menu then select Properties hy Gompurer e Open Explore Search For Computers Map Network Drive Disconnect Network Drive Create Shortcut Delete Ext gter step 2 Select Local Area connection or network connection icon and double click the Icon Network Connections File Edit wiew Favorites Tools Advanced Help ar Back Bi p Search Wey Folders E otal Area Connection Connected Fir walled a Create a new connection tekki PRO L00O PL Network Set up a home or small office network Intel R PROSLO00 PL Network Connection IMSS SPP ie Select the Properties under General p
25. r Microsoft Networks moos Packet Scheduler 30 Internet Protocol TCP VIP Install Uninstall I Description Allows your computer to access resources on a Microsoft network Show icon in notification area when connected Bioti me when thi connection has limited or no connectwity By default computer which using dynamic IP not fixed IP the DNS server address here is chosen to automatically obtain server Please change to Use the following DNS server addresses Please enter 168 95 192 1 in the Preferred DNS server and put 168 95 1 1 in Alternate DNS server column then press OK to save the change 18 Internet Protocol TCP IP Properties General Alternate Configuration Tou can getlP settings assigned automatically if your network supports this capability Othenvise you need to ask your network administrator for the appropriate IP settings Obtain an IP address automatically Use the following IP address IP address Subnet mask Detault gateway Alternate DNS server Obtain ONS server address automatically Use the following DNS server addresses Prefered ONS server T68 SR See Alternate DAS server 168 95 1 1l Please reboot your computer to activate the change Then please try access http ddns avers ocm tw to check Q8 How shall I do if don t know the IP of DNS server of my ISP Answers Please follow following instruction to add 168 95 192 1 as your domain name server
26. rd Sorar P 180108 ofl T ama DONS Server Name ddns avers carm tw sa 1053 Start Test Garver haere Transmiting Carrera Tall fli fla Ela fla ls Els Fl Blo flag Hu ise Hio le Fis FE fain Configuration DONS Server Port J Enable Griginal Security Protec latte White List hahni Video Configuration Quali Level Brain Haniyya J hietterork Barchi Limit i a Ce J Com Coar LJ ti Fran Fais Last Dynamic DNS User Info mation Domain Mame sense HostNamef o DONS Server Name DONS Server Port DVR Q6 How do do if found my Dynamic domain name is not working Answer 6 Please execute DDNS test tool in any PC within the same LAN network with our DVR product You can execute this program in NV DVR PC as well After unzip the test tool software please execute the DDNS exe program 15 Press Start to start the test tool DDS Test Recoder DDNS Test Recoder Testing 10 Please wait Wait for the Finished message then send back the history log which is under the same folder of DDNS exe is located for RD to reference 16 DDS Test Recoder Message Finished r hice ie SPOT Poe Also please provide us your current WAN IP Your registered domain name Password for domain name DVR login ID and password for FAE to help Q7 How shall do if can t access to http ddns avers com tw Answer 7 Please follow following in
27. struction to add 168 95 192 1 as your domain name server in Windows TCP IP setting step select My Network places on Desktop and right click mouse button to prompt drop down menu then select Properties wr w j My Gompurer Explore Search For Computers Map Network Drive Disconnect Network Drive Create Shortcut Delete Rename Properties Explorer step2 Select Local Area connection or network connection icon and double click the Icon 17 Network Connections File Edit wiew Favorites Tools Advanced Help f Back i po Search Key Folders Ei Address E Network Connections Network Tasks aa Create a new Set up a home or small office network IMSS SPP ie TE ocal Grea Connection Connected Firewalled ENEE i teli Ri PRO 1000 PL Network Intel R PROSLO00 PL Network Connection fe gt 0 Select the Properties under General page of Connection status and select Properties on connection properties to enter IP setup l Local Area Connection Status General Support Connection Status Connected Duration 03 31 45 Speed 100 0 Mbps Activity Sent g Received Packets 153 273 279193 EE e Step 4 2 x Local Area Connection Properties General Authentication Advanced Connect using E9 Intel PRO 1000 PL Network Conn Thit connection uses the following tema Chent for Microsoft Networks zl File and Printer Sharing to
28. ternet Protocol TCP IP Properties General You can get IF settings assigned automatically if your network supports this capability Othenvise you need to ask your network administrator for the appropriate IP settings Obtain an IP address automatically Use the following IP address IP address 132 168 153 101 Subnet mask Pe ee a Aa ole Detault gateway 192 168 153 254 Obtain OAS tener address automatically Use the following DNS server addresses Preferred ONS server 168 95 192 1 Alternate DNS server 168 95 1 1l Q11 How to setup PPPOE on DVR server A 11 EB Series DVR PPPOE Network Setup Set DVR as Static IP configuration Access through IE to input PPPOE information Let DVR server get IP by using PPPOE connection Step1 Use Internet Explorer to connect DVR select Internet Explorer Icon on Desktop and double click it W b ae me N Internet Bs Explorer F 31 Input IP of DVR on the Address column and it will prompt Information bar for installing ActiveX control please press OK on the Information inquiry Address P 1192 168 153 100 E co inks 7 This site might require the following ActiveX control WebCamx cab From AverMedia TECHNOLOGIES Inc Click here to install x 7 Click here to install the following ActiveX control WebCam cab from AVerMedia TECHNOLOGIES Inc Information Bar Informati n Bi Did you
29. to confirm user account has the authority to access and change the DVR setup remotely 12 Authorization superuser Password alae Network Type Make sure you have input login ID that has authority for changing setting After input password web Viewer will therefore prompt the remote setup option as following Press Network button E IF Mode C PPPOE Option Static IP 4 M Remote Audio Record IP Mode Server Fort Mask l UPNP Enable Gateway UPN Port DAS INS e PPPOE Domain Mame ser I5 Password Password 13 Please check the comparison picture to put your registration info into related column DONS E Sp User Information Domain Mame a has aa com cy de z S k ee T E Domain Name Enter the domain name that user wanted Please be noted that you must input full name into this column input format is like hostname avers com tw Auth Key Password A password use to access DDNS to register the domain name Please press OK and restart the Stand Alone Series DVR for saving setting and activated the DDNS function IIJNV NX SA XR Series DVR Setup In the Preview Advanced screen mode click button to customize your DVR When DVR configuration setup selection appears select and click the Network button a m Camera Recording de Network Schedule 14 Dynamic DNS Domain Name Passwo
30. who typically receive dynamic frequently changing IP addresses from their service provider To use DDNS one simply signs up with a provider and installs network software on their host to monitor its IP address Compared to ordinary DNS the disadvantage of DDNS is that additional host software a new potential failure point on the network must be maintained Q3 How shall I do to make DDNS connection working in my IP sharing NAT network infrastructure How to open necessary ports on IP sharing device and how to do port forwarding port mapping Answer 3 Before using DDNS service on DVR please make sure TCP and UDP Ports 53 and 1053 are opened on router or firewall and map to DVR LAN IP first thus DVR could report the correct WAN IP under NAT infrastructure Please make sure set the necessary settings on your router before you start to use the Internet Please refer to the router user manual for more detailed information For example we are now using a D Link router Please make sure to open the following port before using the DDNS service DDNS Dynamic IP gt Please open 53 and 1053 port and port forward or port map to the DVR LAN IP Step 1 Please enter the IP address of your router in the Internet Explorer address column to set the settings in the router about blank Microsoft Internet Explorer File Edt View Favorites Tools Help Internet O Back r D a f PP Search Explorer Address 192
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