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WD SmartWare Software User Manual

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1. 33 Activating the WD SmartWare Pro Software 34 35 Password Protecting the 35 uU nlockmg the DDETVO st de ee 3 Unlocking the Drive with the WD SmartWare 37 Unlocking the Drive with the WD Drive Unlock Utility 38 Changing Your 38 Turning Off the Drive Lock 39 Backing UP PCS cass sine ti a eae ee ee oie 41 How the Backup Function 41 BaACKINGQUUD FICS beu Bie eut aa oes d hug ahs ep te 41 Helrieving FICS xor deu dese xd 48 How the Retrieve Function Works 48 Removing C E 48 Managing and Customizing the Drive 53 Using the WD Quick View 53 Opening the WD SmartWare 53 GheckinG Drive Stats ex uico wate eee oe ORE ee ae
2. ee 54 oately Disconnecting tne Drive ss i reisis Raed eS RUE ae eee ah 54 Monitoring 6olAIerts sex be es we LEE Gove 55 TABLE OF CONTENTS iii WD SMARTWARE SOFTWARE USER MANUAL Registering th Dve ad le ak Se oh aac ae 59 Ghecking Drive Health 2309 ae das wa a oo de Sang 56 Setting the Drive Sleep 57 Naming the Dre 223 2 24 gas 58 Showing or Hiding the Virtual CD 58 Erasing he DEVO baud Gamera sd heh Ee Eat Reeve eee 59 Using the Drive Settings Drive Erase 60 Using the WD Drive Unlock Utility 61 Restoring the WD SmartWare Software and Disk 62 Managing and Customizing the Software 63 Specifying the Number of Backup 5 5 63 Specifying a Different Retrieve Folder 63 Checking for Software 64 Configuring Your Dropbox 64 U
3. Backup Source Device Selector Backup Source Content Gauge y L 111 7 GB Free Figure 1 Home Tab Display H S Com Toke WD SMARTWARE SOFTWARE USER MANUAL Lipigrac mo WL Smaryare gra Si Target ky Pompeo My Pisari 971 5 Toim L gin r dquined Che aera vic dor 231 3X GA Fres Activation Code Required Icon Backup Tangri My Dock E My Fassari F 204 5 GEI Taisi 204 5 GET Total Backup Target Device Icons Login required LE Is anos device image for Backup Target Content Gauges 531 3 38 Fite GG Fra ABOUT THE WD SMARTWARE SOFTWARE 5 WD SMARTWARE SOFTWARE USER MANUAL Table 1 Home Tab Functional Description Display Component Activation code required icon Backup source Dropbox icon Backup source computer icon Description Signifies that the device is either non WD device or an unsupported WD device that requires a valid activation code and upgrade to the WD SmartWare Pro software for access Not shown in Figure 1 on page 5 gt Signifies that you have selected the Dropbox option for backup operations Right clicking the icon and selecting Select Account displays the Dropbox login required dialog for configuring your Dropbox account for access by the WD SmartWare Pro software Signifies that you have selected the computer opti
4. Onginal File Location OS Starts and stops the retrieve operation Continued ABOUT THE WD SMARTWARE SOFTWARE 16 WD SMARTWARE SOFTWARE USER MANUAL Table 3 Retrieve Tab Functional Description Continued Display Component Description Upgrade to Appears in the upper right corner of each WD SmartWare tab WD SmartWare Pro display to remind you of the WD SmartWare Pro software upgrade software button Clicking the button displays a dialog for buying and activating the WD SmartWare Pro software upgrade or starting a free 30 day trial Settings Tab Displays The configuration of the Settings tab display depends on the type and model of the selected backup target device e For all My Book drives and most My Passport drives the Settings tab display provides buttons that link to the Software Settings screen Drive Settings screen for direct attached WD drives Web user interface for network attached WD devices e For WD drives that support the WD Security and WD Drive Utilities software and all non WD drives the WD SmartWare software displays only the Software Settings screen See Figure 4 on page 18 and Table 4 on page 19 for a brief functional description of the Settings tab displays ABOUT THE WD SMARTWARE SOFTWARE 17 WD SMARTWARE SOFTWARE USER MANUAL heirs Upgrade to WD Smartware Pro Software Settings Drive Settings Sota Sete cote pomo Hae porte
5. Description Lists the backed up volumes that are available to retrieve files from on the selected backup target device You must select a backup volume before you can click Next to continue with the retrieve operation By default the WD SmartWare software creates and uses a folder named Retrieved Contents in the My Documents folder for your user name If you want to specify a different folder use the Browse function and click Apply Specify where you want to copy the retrieved files Selecting To the Original Places copies the retrieved files to the same locations they were backed up from Retrieved Content Folder copies the retrieved files to the specified Retrieved Content folder By default the Retrieve Some Files option is selected and the WD SmartWare software displays the Retrieve Some Files selection box that you can use to find and retrieve only selected files or folders Selecting the Retrieve All Files option closes the Retrieve Some Files selection box and the WD SmartWare software retrieves all of the files from the selected backup volume on the selected backup target device Displays all of the files from the selected backed up volume ina folder structure with check boxes for selecting individual files or folders V DELL lg Documents and Settings v be drivers V ig 356 im Intel ig My Book Live Duo Zermatt OldUnencryptedDiskimage v ig System Volume Information
6. Display Component Backup schedule reminder button Backup source content gauge Backup target content gauge Category File Backup toggle button Enable Disable Backup toggle button Set Backup Frequency button Upgrade to WD SmartWare Pro software button Description Not shown in Figure 2 on page 12 For scheduled backups clicking the button displays a status dialog that e Shows the date and time of your next scheduled backup the last backup that might have been missed and the last completed backup e Provides a Backup Now button for bypassing the schedule and running the backup now Same as the content gauge for the selected backup source device on the Home tab display See Backup source content gauge on page 7 Same as the content gauge for the selected backup target device on the Home tab display See Backup target content gauge on page 8 Switches the backup mode between category and file e Category mode Backs up files according to their categories as shown in the content gauges The button name is Switch to File Backup when the backup mode is category File mode Backs up files according to their folder structure on the selected backup source drive The button name is Switch to Category Backup when the backup mode is file Starts and stops the backup Opens the Set Backup Frequency dialog for selecting either continuous or scheduled backups A continuous backup runs all
7. ER wx RR RR RUE Rel der d ale li Contacting WD Technical About the WD SmartWare Software 1 Operating System Compatibility 1 Drive SUPPO erise deg dto MED d der die eee owes eae dee 1 Non WD Device 2 Funcional OVervIeW zc s sas a ar ee Sea EROR 3 HOMo Tabs DIG du os At arator eae pesti desea oe eee OAS a 4 BackUp DISDIAVS xac vrac m kom Se oes Oe n Date ek Dad 11 Reeve Tab DISDIdy Ss pur dure ae der 15 Displays eee 17 HeD TaD EM 20 Installing the Software and Getting Started 22 Installing the WD SmartWare Software 22 Getting Started Your First 25 Getting Started Your Initial Drive 05 30 Upgrading to the WD SmartWare Pro Software 31 Getting Started with the 31 TROTO WAC TETTE OE LL UT 32 Buying an Activation
8. U Uninstalling the WD SmartWare software on Windows 8 computers 67 on Windows Vista or Windows 7 com puters 67 on Windows XP computers 66 Unlock your drive dialog 37 61 Unlocking the drive from the virtual CD 38 54 with WD SmartWare 37 Upgrade to WD SmartWare Pro button 11 14 17 19 21 Upgrade to WD SmartWare Pro dialog 32 Upgrade to WD SmartWare Pro Version di alog 31 View icon 52 Virtual CD icon showing and hiding 58 Virtual CD button 20 Virtual CD Settings dialog 59 W Warranty information 68 WD Drive Unlock utility screens 38 61 WD Quick View icon 23 53 WD Service and Support ii WD SmartWare Installer program file 22 WD SmartWare installer setup wizard 22 24 66 67 WD SmartWare software logo 24 WD Store link 21 WD Store link Help tab display 20 WD technical support contacting 1 Y Your computer content gauge Home tab display 7 Your Drive is Secure dialog 39 40 INDEX 71 Information furnished by WD is believed to be accurate and reliable however no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use No license is granted by implication or otherwise under any patent or patent rights of WD WD reserves the right to change specifications at any time without notice Western Digital WD the WD logo My Book and My Passport are registered trademarks and WD SmartWare and Data Lifeguard are trademarks of Wes
9. View Fremde Teck Help 1 pe MD E fie Tre 16 512 Onphrabinn Welcome WD SmartWare WD SmarivVare automatically backs up your precious photos music video and data files te an extemal hard rive To get started installing WDO SmartWare click INSTALLING THE SOFTWARE AND GETTING STARTED 22 WD SMARTWARE SOFTWARE USER MANUAL 3 Read the license agreement select the accept the terms of the License Agreement check box and click Install to continue Lnd User Licenaa Agreement Pace read the following agreement carefull Western Digital End User License Agreement IMPORTANT READ CAREFULLY This End User License Agreement Agreement 15 legal contract between you ehe as an individual or single entity vou and Western Digital Technologies Inc WOT goverming your use of the WOT Software and related online of electrome documentation such amp oftware and the documentation callectively referred to herein ac the Software 7 gt the lens of the Liters 4 Wait for the installation to complete Installing VIL amarae Instalar ac qe 6 5 During the installation the WD Quick View icon appears in the system tray portion of the Windows taskbar WD Quick View Icon INSTALLING THE SOFTWARE AND GETTING STARTED 23 WD SMARTWARE SOFTWARE USER MANUAL 6 When the installation com
10. Computer Original Volume MYDESKTOP CA MYLAPTOP CA In this case a In the Backed Up Volumes selection box select the volume that you want to retrieve files from b Click Next to display the Select a destination for retrieved files dialog C Proceed to step 4 The Select a volume to retrieve from dialog with nothing listed in the Backed Up Volumes selection box Backed Up Volumes Original Computer Original Volume You cannot retrieve files from a device that does not have a backed up volume Click the Home tab and return to step 2 on page 48 to select the device that has the files you want to retrieve 4 On the Select a destination for retrieved files dialog IF you want to copy your retrieved files to THEN select the option Their original locations on the To the Original Places selected retrieve destination device Note The To the Original Places option is not available if you selected e The Dropbox option as the retrieve destination device at step 1 on page 48 e A backup volume from a different backup source device at step 3 on page 49 Continued RETRIEVING FILES 50 WD SMARTWARE SOFTWARE USER MANUAL IF you want to copy your retrieved files to THEN select the option A retrieved content folder To a Retrieved Content Folder The default folder is Retrieved Contents in the My Documents folder for your user name If you want to specify a different fo
11. Upgrade to WD SmartWare Pro Version dialog e Activates the WD SmartWare Pro software upgrade for a free 30 day trial e Displays the free trial countdown icon and time remaining message in the upper right corner of the WD SmartWare tab displays WD SmartWare Pro Free Trial Day s Left 30 iil 88 e Displays a brief explanation of the free trial Pree day Tid Penod of WO Simana Pro Begins Your Wi and mon VID beard chives zin bee ued Geert kuy fat Bre net 3D det tha 30 period will in hiy nn nesivmtian ade enntimie using WC Sunnie Click OK to close the message display If you want to buy an activation code during the free trial period 1 Click the free trial countdown icon to display the Upgrade to WD SmartWare Pro dialog WD SmartWare Upgrade to VE Ero Arinan Goce 2 Click the WD Store link to display the Select Your WD SmartWare License tab on the purchase page of the WD Store website and proceed to Buying an Activation Code on page 33 UPGRADING TO THE WD SMARTWARE PRO SOFTWARE 32 WD SMARTWARE SOFTWARE USER MANUAL Buying an Activation Code Clicking Buy on the Upgrade to WD SmartWare Pro Version dialog or the WD Store link on the Upgrade to WD SmartWare Pro dialog uses your computer s Web browser to display the Select Your WD SmartWare License tab on the purchase page of the WD Store
12. cable or press the drive power button to on e Reconnect the USB cable to the drive 7 Check your computer s file management utility listings to confirm the change Erasing the Drive CAUTION Erasing your drive permanently deletes all of the data on the drive Always make sure that you no longer need any of the data on your drive before erasing the drive Note Erasing your drive also deletes the WD SmartWare software and all of the support files utilities online help and user manual files You can download these to restore your drive to its original configuration after erasing the drive MANAGING AND CUSTOMIZING THE DRIVE 59 WD SMARTWARE SOFTWARE USER MANUAL The WD SmartWare software provides two ways to erase your supported WD drive depending on whether it is locked or not IF your drive is AND you THEN see Not locked Want to erase the drive Using the Drive Settings Drive Erase Function on page 60 Locked Have forgotten or lost your Using the WD Drive Unlock password and must erase the Utility on page 61 drive Using the Drive Settings Drive Erase Function To erase your supported WD drive when it is not locked 1 On the Home screen if you have more than one backup target device connected to your computer select the icon for the one that you want to erase 2 Click the Settings tab and Set Up Drive to display the Drive Settings screen see Figure 4 on page 18 Note
13. device the backup target device that has the files you want to retrieve 2 Select the backup volume on the retrieve source device that you want to retrieve files from 3 Specify the destination where you want to copy the retrieved files either their original locations on the backup source device or a special retrieve content folder Specify what you want to retrieve either individual files and folders or everything 5 Retrieve the files Retrieving Files l In the Backup Source area of the Home screen select the retrieve destination device that you want to copy retrieved files to a Use the backup source selector to specify whether you want to copy retrieved files to a local hard drive or to a remote Dropbox folder Computer Option Dropbox Option e By default the computer option is selected and the display of your computer s icon signifies that the retrieve destination will be either an internal hard drive or drive partition or a local direct attached external hard drive e Selecting the Dropbox option displays the Dropbox icon to signify that the retrieve destination will be a remote Dropbox folder RETRIEVING FILES 48 WD SMARTWARE SOFTWARE USER MANUAL b If you selected the computer option use the backup source device selector to specify the internal drive drive partition or external drive that you want to copy retrieved files to 2 Inthe Backup Target area of the Home screen a If
14. f you see the Software Settings screen instead of the WD SmartWare Settings tab display with the Set Up Drive button then you must use the WD Drive Utilities software to erase the selected device 3 On the Drive Settings screen click Drive Erase to display the Erase Drive dialog Erase Drive A Warning Liner Ener npermnnenity amara Al to nn yaur irte 4 Onthe Erase Drive dialog a Read the warning about the loss of data if you erase your drive b Click the understand check box to signify that you accept the risk Click Drive Erase After the drive erase operation completes go to http support wdc com and see Knowledge Base answer ID 7 for information about downloading and restoring the WD SmartWare software and disk image on the drive Note Erasing your drive also removes your password If you still want to use a password to protect your drive you will need to re create it after restoring the WD SmartWare software and disk image See Password Protecting the Drive on page 35 MANAGING AND CUSTOMIZING THE DRIVE 60 WD SMARTWARE SOFTWARE USER MANUAL Using the WD Drive Unlock Utility To erase your supported WD drive when it is locked and you have forgotten or lost your password 1 If you do not see a prompt to provide your password then either e Click the drive image above the Drive is locked message on the Home screen to display the Unlock your drive dialog WD SmartWare Vee
15. file and that Ready to perform file backup appears at the upper left corner of the Backup screen If the backup mode is category and Ready to perform category backup appears there then click the Switch to File Backup button and OK at the Switching Backup Plan prompt BACKING UP FILES 45 WD SMARTWARE SOFTWARE b In the backup files selection box open the folder structure 4 Bite File nine AUTOEXEC BAT Documents and Settings 1385 Intel CONFIG SYS Program Files dell sdr WINDOWS osys MSDOS SYS NTDETECT COM boot ini ntldr Size 0 00 KE 0 21 KB 0 00 KE 4 33 KE 0 00 KB 0 00 46 45 KB 244 19 KB Date 4 25 2008 2 28 32 1 5 2010 2 52 14 PM 4 25 2008 2 29 32 PM 12 18 2009 2 13 40 4 25 2008 2 29 32 4 25 2008 2 29 32 4 14 2008 5 00 00 AM 4 14 2008 5 00 00 AM USER MANUAL c Select the check boxes for the individual files or folders that you want to back up Note that selecting a folder check box automatically selects all of the subfolders and files in the folder d Click Apply Changes to create a custom backup plan using your selections Note Clicking Revert clears your recent selections and redisplays the prior applied configuration e Click Enable Backup to begin backing up the selected files or folders on the selected backup source device at the specified backup frequency and proceed to step 10 10 During the backup e A progress bar and message indi
16. software and extend the backup function to e Non WD external hard drives e WD drives that are not otherwise supported remote Dropbox folder Upgrading requires the purchase of an activation code or you can upgrade for a free 30 day trial Getting Started with the Upgrade 1 Start the upgrade to the WD SmartWare Pro software by selecting either e Anon WD drive an unsupported WD drive the Dropbox as a backup source or backup target device on either the initial Select Backup Devices screen or the WD SmartWare Home screen e he activation code required icon that appears in the upper right corner of each WD SmartWare tab display 2 The WD SmartWare software displays the Upgrade to WD SmartWare Pro Version dialog WD smartWare Upgrade Wi Smarmware Pro eran l upgrade and Esckups 13 your Ve Element Cigi ballon bo begm a l IF you THEN click Want to try the WD SmartWare Pro software Try for Free and proceed to Trying for upgrade for a free 30 day trial Free on page 32 Want to buy an activation code Buy and skip to Buying an Activation Code on page 33 Have already bought an activation code Activate and skip to Activating the and want to activate the upgrade on this WD SmartWare Pro Software Upgrade on computer page 34 UPGRADING TO THE WD SMARTWARE PRO SOFTWARE 31 WD SMARTWARE SOFTWARE USER MANUAL Trying for Free Clicking Try for Free on the
17. the selected categories of files on the selected backup source device at the specified backup frequency and skip to step 10 on page 46 8 To back up all of the files and folders on the selected backup source device a Verify that the backup mode is file and that Ready to perform file backup appears at the upper left corner of the Backup screen If the backup mode is category and Ready to perform category backup appears there then click the Switch to File Backup button and OK at the Switching Backup Plan prompt In the backup files selection box select the check box for the backup source device Open the folder structure and verify that selecting the check box for the backup source device automatically selects the check boxes for all of the files and folders on the device Type Iw Documents and Settings zl CONFIG SY 0 00 KB System file 4 25 2008 2 28 32 PM GJ intel My Book Live Duo Zermatt OldUnencryptedDiskimage C Program Files Click Apply Changes to create a custom backup plan using your selections Note Clicking Revert clears your recent selections and redisplays the prior applied configuration Click Enable Backup to begin backing up all of files and folders on the selected backup source devices at the specified backup frequency and skip to step 10 on page 46 9 To backup selected files or folders from selected backup source device Verify that the backup mode is
18. third party copyrighted software licensed under the GPL or Lesser General Public License LGPL collectively GPL Software and not Western Digital s End User License Agreement In accordance with the GPL if applicable 1 the source code for the GPL Software may be downloaded at no charge from http support wdc com download gpl or obtained on CD for a nominal charge from http support wdc com download gpl or by calling Customer Support within three years of the date of purchase 2 you may re use re distribute and modify the GPL Software 3 with respect solely to the GPL Software no warranty is provided to the extent permitted by applicable law and 4 a copy of the GPL is included herewith may be obtained at http www gnu org and may also be found at http support wdc com download gpl Modification of or tampering with the Software including but not limited to any Open Source Software is solely at your own risk Western Digital is not responsible for any such modification or tampering Western Digital will not support any product in which you have or have attempted to modify the Software supplied by Western Digital WARRANTY INFORMATION 68 Index A Activate WD SmartWare Pro 31 34 Activation code required icon 5 6 Advanced backup area 12 13 Alerts flashing icon 54 B Backed Up Volumes selection box 15 16 50 Backup about backing up files 41 files content box 44 46 procedure 41 schedule reminder but
19. website 1 On the Select License tab a Select the option for the type of upgrade license you want to buy e Standard valid for 3 WD SmartWare software installations e Premium valid for 10 WD SmartWare software installations b Click Continue to display the CART tab 2 Onthe CART tab a Confirm that the license in your cart is the one that you want to buy b If you have a promotion code type it in the Promotion Code box and click Apply c Click Continue to display the BILLING tab 3 On the BILLING tab depending on whether you are a new or returning WD Store customer e f you already have a WD Store account a Type your email address in the Email Address box b Type your password in the Password box c Click Customer Checkout to display the BILLING tab Payment Information dialog and skip to 5 on page 34 e If you do not have a WD Store account click Continue Checkout to display the BILLING tab Create Account dialog 4 On the BILLING tab Create Account dialog Type your email address in the Email Address box Retype your email address in the Verify Email Address box Type a password in the Create Password box a b C d Retype your password in the Verify Password box e Type your first name in the First Name box f Type your last name in the Last Name box g your street address in the Address Line 1 box h Type the name of your city in the City box Use the State Province selector box to se
20. D SMARTWARE SOFTWARE USER MANUAL Table 1 Home Tab Functional Description Continued Display Component Backup target device selector Device display scroll pointers Device locked icon Free trial countdown icon No writable partition icon Description Not shown in Figure 1 on page 5 PERSONAL H The backup target device selector appears under the icon for each supported backup target device that has more than one drive partition or network share The drive partition or network share that you select is the target for subsequent backup operations and the source for subsequent retrieve operations Not shown in Figure 1 on page 5 One installation of the WD SmartWare software supports as many external devices as your system can handle When the number of connected devices exceeds the display capacity the WD SmartWare software displays left right device display scroll pointers so you can see them all Scroll Pointers Not shown in Figure 1 on page 5 Signifies that the device is password protected and locked Not shown in Figure 1 on page 5 Signifies that non WD devices unsupported devices and a remote Dropbox folder are being accessed by a 30 day free trial of the WD SmartWare Pro software upgrade Not shown in Figure 1 on page 5 p Appears when the WD SmartWare software cannot find a valid volume or share on the device You must configure the device before you can select it for WD S
21. Figure 2 Backup Tab Displays ABOUT THE WD SMARTWARE SOFTWARE 12 WD SMARTWARE SOFTWARE USER MANUAL Table 2 Backup Tab Functional Description Display Component Advanced backup area Description In category mode the initial default configuration of the WD SmartWare software is to back up all categories of your files In this configuration the advanced backup area is blank Clicking Advanced View displays a backup files selection box that you can use to specify the categories of files that you want to back up Clicking Apply Changes in the backup files selection box creates a custom backup plan and updates the content gauges Clicking Switch to File Backup displays a folder structure view that you can use to specify individual files or folders that you want to back up DS iE Cu ah is Note The folder structure view displaces the backup source device content gauge on the Backup tab display In file mode the initial default configuration of the WD SmartWare software is with none of the files folders selected for backup After selecting the files or folders that you want to back up clicking e Apply Changes creates a custom backup plan using your recent selections e Revert clears your recent selections and redisplays the prior applied configuration Continued ABOUT THE WD SMARTWARE SOFTWARE 13 WD SMARTWARE SOFTWARE USER MANUAL Table 2 Backup Tab Functional Description Continued
22. Uses your Web browser to connect to the user manual page for the WD SmartWare software at http www wdc com wdproducts wdsmartware um asp Uses your Web browser to connect to the WD Service amp Support Home page at hitp support wdc com Appears in the upper right corner of each WD SmartWare tab display to remind you of the WD SmartWare Pro software upgrade Clicking the button displays a dialog for buying and activating the WD SmartWare Pro software upgrade or starting a free 30 day trial Uses your Web browser to connect to the WD online store at http www wdstore com ABOUT THE WD SMARTWARE SOFTWARE 21 WD SMARTWARE SOFTWARE USER MANUAL Installing the Software and Getting Started This chapter provides instructions for installing the WD SmartWare software and getting started with your first backup and initial drive settings The WD SmartWare setup file can be e On the drive for direct attached WD storage devices e Either on the drive or on the setup CD for network attached WD storage devices e Ina downloads folder on your computer When the setup file is on the drive or the setup CD disregard this procedure and follow the software installation procedure in the device user manual Installing the WD SmartWare Software 1 Use your computer s file management utility to open the downloads folder where you saved the software and double click the WD SmartWare Installer program file e Downloads Fir
23. WD SmartWare Software User Manual Version 2 0 x UJ Q O o O Q I WD Service and Support Should you encounter any problem please give us an opportunity to address it before returning this product Most technical support questions can be answered through our knowledge base or email support service at http support wdc com If the answer is not available or if you prefer please contact WD at the best telephone number shown below Your product includes 30 days of free telephone support during the warranty period This 30 day period starts on the date of your first telephone contact with WD Technical Support Email support is free for the entire warranty period and our extensive knowledge base is available 24 7 To help us keep you informed of new features and services remember to register your product online at http register wdc com Accessing Online Support Visit our product support website at http support wdc com and choose from these topics Downloads Download drivers software and updates for your WD product e Registration Register your WD product to get the latest updates and special offers e Warranty amp RMA Services Get warranty product replacement RMA RMA status and data recovery information Knowledge Base Search by keyword phrase or answer ID e Installation Get online installation help for your WD product or software WD Community Shar
24. a certain period of inactivity to conserve power and minimize long term wear on the drive 1 On the Home screen if you have more than one backup target device connected to your computer select the icon for the one that you want to set 2 Click the Settings tab and Set Up Drive to display the Drive Settings screen see Figure 4 on page 18 Note f you see the Software Settings screen instead of the WD SmartWare Settings tab display with the Set Up Drive button then you must use the WD Drive Utilities software to set the sleep timer for the selected device 3 On the Drive Settings screen click Sleep Timer to display the Set Sleep Timer dialog Set Sleep Timer set the amount of time before your drive goes to sleep Note OS settings may override these settings Turn aff Drive After 30 minutes 4 On the Set Sleep Timer dialog a In the Turn off Drive box select the inactivity time interval at which you want to turn off the drive b Click Set Timer MANAGING AND CUSTOMIZING THE DRIVE 57 WD SMARTWARE SOFTWARE USER MANUAL Naming the Drive some configurations of the following drives have a customizable label that you can use to name your drive e My Book Elite e My Book Studio e My Passport Studio The name that you specify remains on the drive even when it is turned off or disconnected from your computer 1 On the Home screen if you have more than one backup target device connected to your c
25. a customizable label displays the Set Label dialog for naming the drive Displays the Register Drive dialog for registering supported WD drives Displays the Set Retrieve Folder dialog for specifying a different destination folder for retrieved files For encryption enabled WD drives depending on whether the drive is password protected or not displays the e Set Security dialog for creating a password e Your Drive is Secure dialog for changing your password or turning off the drive lock feature For supported direct attached WD drives displays the Drive Settings screen for securing and setting up the drive For supported network attached WD devices uses your Web browser to display the Web interface for configuring the device Displays the Software Settings screen for managing and customizing the WD SmartWare software Displays the Set Sleep Timer dialog for specifying the period of inactivity for turning off the drive Displays the Software Updates dialog for enabling disabling the option that automatically checks for software updates Appears in the upper right corner of each WD SmartWare tab display to remind you of the WD SmartWare Pro software upgrade Clicking the button displays a dialog for buying and activating the WD SmartWare Pro software upgrade or starting a free 30 day trial Continued ABOUT THE WD SMARTWARE SOFTWARE 19 WD SMARTWARE SOFTWARE USER MANUAL Table 4 Settings Tab Functional Descript
26. artWare Pro Version dialog displays the Upgrade to WD SmartWare Pro dialog WD SmartWare t VW martvare Ero 2 Onthe Activate WD SmartWare Pro dialog a Type or copy and paste your activation code in the Activation Code box b Type your email address in the Email Address box c Click OK to activate the WD SmartWare Pro software upgrade on this computer UPGRADING TO THE WD SMARTWARE PRO SOFTWARE 34 WD SMARTWARE SOFTWARE USER MANUAL Securing the Drive This chapter includes the following topics Password Protecting the Drive Unlocking the Drive Changing Your Password Turning Off the Drive Lock Feature Note The WD SmartWare software provides the security functions for older My Book and My Passport drives For newer drives these functions are provided by the WD Security software Password Protecting the Drive You should password protect your drive if you are worried that someone else will gain access to your drive and you do not want them to see your files on the drive CAUTION The WD SmartWare software uses your password to electronically lock and unlock your drive If you forget your password you will not be able to access the data that 15 on your drive or write new data to it You will have to erase the drive before you can use it again Note Password protection is not available on non WD drives and unencrypted WD drives 1 On the Home screen if you have more than one external d
27. box folder Notes The WD SmartWare software provides the drive settings and security functions for older My Book and My Passport drives For newer drives these functions are provided by the WD Drive Utilities and WD Security software A Dropbox account is required for cloud backup Dropbox accounts can be changed terminated or interrupted without notice at any time Operating System Compatibility The WD SmartWare software is compatible with the following Windows operating systems e Windows XP e Windows 7 e Windows Vista e Windows 8 Compatibility can vary depending on hardware configuration and operating system For highest performance and reliability use the Windows Update service to download and install the latest updates and service pack SP WD Hard Drive Support The WD SmartWare software supports the following direct and network attached WD external devices My Book direct attached drives My Book My Book Essential My Book Elite My Book for Mac reformatted for Windows operating systems My Book Studio reformatted for Windows operating systems ABOUT THE WD SMARTWARE SOFTWARE 1 WD SMARTWARE SOFTWARE USER MANUAL e My Passport direct attached drives My Passport My Passport Essential My Passport Essential SE My Passport Elite My Passport Edge My Passport Ultra My Passport for Mac reformatted for Windows operating systems My Passport SE for Mac reforma
28. cate the amount of data that has been backed up e Foracategory backup The blue background for categories of files in the content gauge for the backup source device changes to yellow amber for all of the files that have not yet been backed up The gray background for categories of files in the content gauge for the backup target device changes to blue as the backup completes e You can continue to set up your drive or do other things because the WD SmartWare software backs up your files in the background e The Enable Backup toggle button changes to Disable Backup for disabling the backup 11 Appearance of a backup successfully finished message means that the backup completed normally If any files could not be backed up the WD SmartWare software displays a e Caution message indicating the number of files involved e View link that you can click to see a list of the files and the reasons they were not backed up BACKING UP FILES 46 WD SMARTWARE SOFTWARE USER MANUAL Some applications and running processes can keep files from being backed up If you cannot determine why some of your files were not backed up try e Saving and closing all of your open files Closing all running applications including your email program and Web browser Important Appearance of a Caution message indicating that your drive is full means that there is not enough free space on the drive to complete the backup The best lo
29. ce device has more than one internal hard drive or multiple hard drive partitions or if an available backup target device has multiple partitions or network shares the WD SmartWare software displays a selector box that you can use to specify the one you want to work with See Home Tab Display on page 4 One of two backup dialogs depending on the backup mode that you select e The by category dialog provides content gauges showing the total capacity and category structure of the selected backup source and backup target devices e The by file dialog provides a folder view of the selected backup source device for selecting the files and folders that you want to back up See Backup Tab Displays on page 11 Three full screen dialogs for selecting the e Backed up volume that you want to retrieve files from e Destination where you want to copy the retrieved files e Files that you want to retrieve See Retrieve Tab Displays on page 15 One of two dialogs depending on the type and model of the selected backup target device e For most supported WD drives and network attached devices the Settings tab display provides buttons for displaying Software Settings and Drive Settings screens e For some supported WD drives unsupported WD devices and all non WD drives the Settings tab display provides only the Software Settings screen See Settings Tab Displays on page 17 Instant access to e Detailed information about bac
30. cted to your computer Note Backup protection is automatic for as long as the backup source and target devices are connected to your computer Then whenever you disconnect and reconnect either device the WD SmartWare software rescans the backup source device for new or changed files and resumes automatic backup protection Backing Up Files l In the Backup Source area of the Home screen select the device that has the files you want to back up a Use the backup source selector to specify whether you want to back up files from a local hard drive or from a remote Dropbox folder Computer Option Dropbox Option e By default the computer option is selected and the computer icon signifies that the backup source device will be either an internal hard drive or drive partition or a local direct attached external hard drive BACKING UP FILES 41 b WD SMARTWARE SOFTWARE USER MANUAL e Selecting the Dropbox option displays the Dropbox icon to signify that the backup source device will be a remote Dropbox folder If you selected the computer option use the backup source device selector to select the internal drive drive partition or external drive that you want to back up OS Gc In the Backup Target area of the Home screen a b If you have more than one backup target device connected to your computer select the one that you want to back up files to Verify that a light blue highlight surrounds the selec
31. d EHe Gite Fisturcak conce e 15 BRL venie yog wan im reis les mur deigemmeg me moaiable ing Pale your Dated up Wes v3 Anc pel ey wA edge ramau riw d sna for miona NI WEE End we aur BEMA ur Byes ee Oy Min BERE rae uc anm m bres dan ine Stree Settings Tab Display Software Settings Screen Drive Settings Screen Figure 4 Settings Tab Displays ABOUT THE WD SMARTWARE SOFTWARE 18 WD SMARTWARE SOFTWARE USER MANUAL Table 4 Settings Tab Functional Description Display Component Diagnostics button Drive Erase button Dropbox Account button File History button Label button Registration button Retrieve Folder button Security button Set Up Drive button Set Up Software button Sleep Timer button Software Updates button Upgrade to WD SmartWare Pro software button Description Displays the Run Diagnostics dialog for launching diagnostic self test utilities for checking drive health Displays the Drive Erase dialog for erasing the drive when it is not locked Displays the Dropbox Account dialog for configuring a remote Dropbox folder for access by the WD SmartWare Pro software Displays the Set File History dialog for specifying the number of backup versions that you want to keep for each file Not shown in Figure 4 on page 18 For My Book and My Passport drives that have
32. d be kept up to date on the latest WD products 1 Make sure that your computer is connected to the Internet 2 Onthe Home screen if you have more than one backup target device connected to your computer select the icon for the one that you want to register 3 Click the Settings tab and Set Up Drive to display the Drive Settings screen see Figure 4 on page 18 Note f you see the Software Settings screen instead of the WD SmartWare Settings tab display with the Set Up Drive button then you must use the WD Drive Utilities software to register the selected device 4 On the Drive Settings screen click Registration to display the Register Drive dialog Register Drive 5 On the Register Drive dialog Type your first name in the First name box Type your last name in the Last name box Type your email address in the E mail address box Select your language in the Preferred language box MANAGING AND CUSTOMIZING THE DRIVE 55 WD SMARTWARE SOFTWARE USER MANUAL Select or clear the Yes want to receive communication check box to specify whether or not you want to receive notifications about software updates product enhancements and price discount opportunities Click Register Drive Checking Drive Health The WD SmartWare software has several built in diagnostic tools to help make sure that your supported WD drive is performing well Run the following tests
33. drive 4 lf you see the dialog with a warning about the loss of data if you erase your drive read it and select the understand check box to signify that you accept the risk 5 Click either Drive Erase or Erase Drive After the drive erase operation completes go to http support wdc com and see Knowledge Base answer ID 7 for information about downloading and restoring the WD SmartWare software and disk image on the drive Note Erasing your drive also removes your password If you still want to use a password to protect your drive you will need to re create it after restoring the WD SmartWare software and disk image See Password Protecting the Drive on page 35 Restoring the WD SmartWare Software and Disk Image In addition to deleting all of the data erasing or reformatting the drive also removes the WD SmartWare software and all of the support files utilities online help and user manual files If you ever need to remove and reinstall the WD SmartWare software on your computer or move the drive to another computer and install the software there you will need to restore the WD SmartWare software and disk image on the drive To do this after you have erased or reformatted the drive go to http support wdc com and see Knowledge Base answer ID 7 MANAGING AND CUSTOMIZING THE DRIVE 62 WD SMARTWARE SOFTWARE USER MANUAL Managing and Customizing the Software This chapter includes the following topics Specifyi
34. e History dialog 63 Set Label dialog 58 Set Retrieve Folder dialog 64 Set Security dialog 36 Set Sleep Timer dialog 57 Set Up Drive button 19 Set Up Software button 19 Settings tab displays 19 description 17 Drive Erase button 19 Dropbox Account button 19 functional overview 3 Registration button 19 Retrieve Folder button 19 Security button 19 Set File History button 19 Set Up Drive button 19 Set Up Software button 19 Sleep Timer button 19 Software Updates button 19 Show deleted files check box 52 Show older files check box 51 Sleep Timer button 19 SMART Status Check 56 Software Settings Dropbox Account configuring 64 file history 63 retrieve folder 63 Software Settings screen 18 Software Updates button 19 Software Updates dialog 64 Software GPL 68 Space available 54 Start Retrieving button 15 Start Cancel Retrieving toggle button 15 16 Start Stop Backup toggle button 14 Settings See Drive Settings Status check 54 Support link 21 Help tab display 20 Switch to Category Backup button 12 Switch to Category File Backup toggle button 14 Switch to File Backup button 12 System compatibility 1 System file category defined 7 WD SMARTWARE SOFTWARE USER MANUAL T Technical support contacting ii Temperature check 54 To a Retrieved Content Folder option 51 To the Original Places option 50 Toggle button Category File backup 12 Enable Disable backup 12 Start Cancel Retrieving 15 Try for Free WD SmartWare Pro 31 32
35. e clicking the WD Unlocker virtual CD icon under Devices with Removable Storage The unlock screen that displays depends on the type and model of the drive WD SmartWare Drive Unlock Passport 931 GB WADTAST 15409 Your My Passport drive is locked To unlock your drive please enter the drive password below Fasswuard E Fasaword hint 2 Type your password in the Password box and click Unlock or Unlock Drive 3 Atthe Your drive is now unlocked prompt click Exitto close the Drive Unlock utility screen Changing Your Password 1 On the Home screen if you have more than one external drive connected to your computer select the icon for the one with the password that you want to change 2 Click the Settings tab and Set Up Drive to display the Drive Settings screen see Figure 4 on page 18 Note If you see the Software Settings screen instead of the WD SmartWare Settings tab display with the Set Up Drive button then you must use the WD Security software to change your password for the selected drive SECURING THE DRIVE 38 WD SMARTWARE SOFTWARE USER MANUAL 3 On the Drive Settings screen click Security to display the Your Drive is Secure d ialog Your Drive is Secure To change your current security settings please enter your password below Password Password hint New password Verify password Password hint 4 On the Your Drive is Secure dialog a 5 Type
36. e day of the week that you want to run your backup Use the at selection box to specify time of day that you want to run your backup d Click OK to save your schedule and close the Set Backup Frequency screen The WD SmartWare software adds a backup schedule reminder button to the Backup screen Clicking the button displays status dialog that e Shows the date and time of your next scheduled backup the last backup that might have been missed and the last completed backup e Provides a Backup Now button for bypassing the schedule and running the backup now 5 On the Backup screen IF you want to back on the selected backup source device THEN All of the categories of files Proceed to step 6 Selected categories of files Skip to step 7 All of the files and folders Skip to step 8 on page 45 Selected files and folders Skip to step 9 on page 45 6 To back up all of the categories of files on the selected backup source device a Verify that the backup mode is category and that Ready to perform category backup appears at the upper left corner of the Backup screen If the backup mode is file and Ready to perform file backup appears there then click the Switch to Category Backup button and OK at the Switching Backup Plan prompt BACKING UP FILES 43 WD SMARTWARE SOFTWARE USER MANUAL b Click Advanced View to open the backup files selection box and verify that the check boxes for all six cat
37. e warning about the possibility of data loss if you forget your password f Click the understand check box to signify that you accept the risk g Click Save Security Settings CAUTION After creating a password the drive remains unlocked for as long as you continue your current work session Then the WD SmartWare software Locks the drive when you shut down your computer disconnect your drive or depending on its configuration your computer goes into the sleep mode Requires you to type your password to unlock the drive when you restart your computer or reconnect your drive UNLESS you selected the Remember my password on this computer check box when you created your password SECURING THE DRIVE 36 WD SMARTWARE SOFTWARE USER MANUAL Unlocking the Drive After you have created a password to keep others from accessing the files on your drive unless you selected the Remember my password on this computer check box when you created your password you will have to type your password to unlock the drive whenever e You shut down and restart your computer e You disconnect and reconnect the drive to your computer e Depending on its configuration your computer exits the sleep mode You will have to do this even if you do not have the WD SmartWare software installed on your computer Unlocking the Drive with the WD SmartWare Software Whenever you shut down and restart your computer or disconnect and reconnect a locked d
38. e your thoughts and connect with other WD users Contacting WD Technical Support When contacting WD for support have your WD product serial number system hardware and system software versions available North America Europe toll free 00800 ASK4 WDEU English 800 ASK AWDC 00800 27549338 800 275 4932 Europe 31 880062100 Spanish 800 832 4778 Middle East 31 880062100 Africa 31 880062100 Mexico 001 8002754932 Russia 8 10 8002 335 5011 South America Asia Pacific Chile 1230 020 5871 Australia 1800 42 9861 800 2275 4932 Colombia 009 800 83247788 China 800 820 6682 Venezuela 0800 100 2855 Hong Kong 800 6008 6008 Peru 0800 54003 India 1800 419 5591 1800 200 5789 Uruguay 000 413 598 3787 Indonesia 803 852 9439 Argentina 0800 4440839 Japan 00531 65 0442 0120 994 120 Brazil 0800 7704932 Korea 02 703 6550 0021 800 83247788 Malaysia 1800 88 1908 800 6008 6008 Telekom Malaysia New Zealand 0508 555 639 800 2275 4932 Philippines 1 800 1441 0159 Singapore 1800 608 6008 800 6008 6008 Singtel Taiwan 0800 666 290 800 6008 6008 Chunghwa Thailand 001 800 441 0570 Toll free number available in the following countries Austria Belgium Denmark France Germany Ireland Italy Netherlands Norway Spain Sweden Switzerland United Kingdom WD SMARTWARE SOFTWARE USER MANUAL Table of Contents WD ServiGe and SUPPO eisd deere deat e CR a Oe Re dede Gen eene i Accessing Online SUPPA a 43 58
39. egories of files are selected Advanced View Documents 98 10 MB Mail 718 51 KB Movies 11 85 KB Music 1 32 MB Other 368 MB Pictures 6 33 WB c Select any cleared check boxes and then click Apply Changes to create a custom backup plan and refresh the content gauges d Click Enable Backup to begin backing up all categories of files on the backup source device at the specified backup frequency and skip to step 10 on page 46 7 To backup selected categories of files on the selected backup source device a Verify that the backup mode is category and that Ready to perform category backup appears at the upper left corner of the Backup screen If the backup mode is file and Ready to perform file backup appears there then click the Switch to Category Backup button and OK at the Switching Backup Plan prompt b Click Advanced View to open the backup files selection box Advanced View Name Documents 98 10 MB 218 51 Movies 11 88 KB Music 1 32 MB Other 939 96 MB Pictures 6 33 MB BACKING UP FILES 44 WD SMARTWARE SOFTWARE USER MANUAL In the backup files selection box e Clear the check boxes for the categories of files that you want to exclude from the backup e Select the check boxes for the categories of files that you want to include in the backup Click Apply Changes to create a custom backup plan and refresh the content gauges Click Enable Backup to begin backing up
40. eni Account Changing vins Gropbes account wil pause yuu eck and mhaidne my Es pl nm thol Dragizix ai either n nr Backup Target eit ghe mn fli ovem MANAGING AND CUSTOMIZING THE SOFTWARE 65 WD SMARTWARE SOFTWARE USER MANUAL Uninstalling the WD SmartWare Software Important Uninstalling the WD SmartWare software deletes all existing backup job configurations You must restart the backup job manually after reinstalling the software See Backing Up Files on page 41 If you installed the WD SmartWare software using a setup file that was on the device or the setup CD disregard this procedure and follow the software uninstallation procedure in the device user manual Use your operating system s Add or Remove Programs function and the WD Smartware setup installer wizard to uninstall the WD SmartWare software On Windows XP Computers 1 Click Start gt Control Panel 2 Double click Add or Remove Programs 3 Select WD SmartWare Installer and click Remove Note DO NOT select WD SmartWare on the Windows Add or Remove Programs dialog You must use the WD SmartWare installer setup wizard to uninstall the software if you used to install the software 4 Click Uninstall on the WD SmartWare installer setup wizard Welcome Bn WO SmnriWare Are you sure wou want to remos Smam aie fren wer computer 5 Wait for the uninstallation to complete I
41. ettings on page 30 INSTALLING THE SOFTWARE AND GETTING STARTED 28 WD SMARTWARE SOFTWARE USER MANUAL Rendy perform category backup DEST OF My 05 fh My Book ib Tutal Adessced View ET AdH Toti 218 n kiksa nd p THT ORFs fo O68 Free Initial Category Backup Screen H acy pert rmm fie MY DESKTOP My Book OS My Eck i Diis GU AUTDEXFE BAT LELANDA 2 2032 Goal Teed 14 HM cona SYS 42 2006 227932 qen 1218 2009 Fey weve EOE 2 249 32 MsDOS rs 20090 228 32 HTDETECT COM iios t0 nth E OU DO anges Fawr Initial File Backup Screen Figure 6 Initial Backup Screens INSTALLING THE SOFTWARE AND GETTING STARTED 29 WD SMARTWARE SOFTWARE USER MANUAL Getting Started Your Initial Drive Settings Set security for your drive About your dive Product My Book Serial Number WCAVSE642396 Drive Size 931 GB Operating System Windows XP Service Pack 3 Firmware Revision 1 006 Drive Settings Set Security Secure your drive to keep others from accessing your files Choose password Verify password Password hint _ Remember my password on this computer A Warning WD cannot retrieve your passwo
42. eve you can choose whether you want to store the retrieved files in either e Their original locations on the backup source device e A Retrieved Content folder By default the WD SmartWare software creates and uses a Retrieved Contents subfolder in your My Documents folder 1 Either create a new folder or determine which existing folder you want to use MANAGING AND CUSTOMIZING THE SOFTWARE 63 WD SMARTWARE SOFTWARE USER MANUAL Click the Settings tab and Set Up Software to display the Software Settings screen see Figure 4 on page 18 Note If the backup target device selected on the Home screen is a non WD device or a WD drive that supports the WD Security and WD Drive Utilities software clicking the Settings tab displays the Software Settings screen On the Software Settings screen click Retrieve Folder to display the Set Retrieve Folder dialog Set Retrieve Folder The current retrieve folder is CADocuments and Settings iamon SpontelliMy Documents Retrieved Contents If you want to change this folder specify the new folder below CADocuments and Settingsiiamon si Browse On the Set Retrieve Folder dialog a Click Browse and use the browse function to identify the new retrieve folder b Click Apply Checking for Software Updates When enabled the Software Updates option automatically checks for software updates This ensures that you are always using the most recent software version 1 4 Clic
43. fast running the quick SMART status check and the quick drive test provides a high level of assurance with minimal inconvenience Then run all three whenever you encounter disk error conditions when backing up or retrieving files 1 On the Home screen if you have more than one backup target device connected to your computer select the icon for the one that you want to check 2 Click the Settings tab and Set Up Drive to display the Drive Settings screen see Figure 4 on page 18 Note f you see the Software Settings screen instead of the WD SmartWare Settings tab display with the Set Up Drive button then you must use the WD Drive Utilities software to run drive diagnostics and status checks for the selected device MANAGING AND CUSTOMIZING THE DRIVE 56 WD SMARTWARE SOFTWARE USER MANUAL 3 the Drive Settings screen click Diagnostics to display the Run Diagnostics dialog Hun Diagnostics E 1 DOLAR SCA arlori 3 THART Sel g Aay aiat s E T Fr E nu Paus SEES LOK NORR Gere E mo A rs iuum Tm F m ajha im m P 1 nrezsec n potenran rien 45 i i irre Within n r bas ine 4 On the Run Diagnostics dialog click the button for the test that you want to run e Quick SMART Status e Quick Drive Test e Complete Drive Test Setting the Drive Sleep Timer The drive sleep timer turns off the power to your supported WD drive after
44. ftware provides the drive settings functions described in this chapter for older My Book and My Passport drives For newer drives these functions are provided by the WD Drive Utilities software Using the WD Quick View Icon After you have installed the WD SmartWare software the WD Quick View icon displays in the system tray portion of the Windows taskbar WD Quick View Icon You can use the icon to e Open the WD SmartWare software e Check the status of supported WD drives e Safely disconnect supported WD drives e Monitor icon alerts The following sections describe how to use the icon and other ways to do these things Opening the WD SmartWare Software You can start the WD SmartWare software by e Left or right clicking the WD Quick View icon in the taskbar and selecting WD SmartWare Aout WD Quick vies Saheb remixes Book USB HOD safely renes My Passport LES PO F e Clicking Start gt All Programs gt Western Digital gt WD SmartWare WD SmartWare MANAGING AND CUSTOMIZING THE DRIVE 53 WD SMARTWARE SOFTWARE USER MANUAL Checking Drive Status For supported WD drives you can see the drive capacity used and drive temperature status and find out if the drive is locked by hovering the pointer over the WD Quick View icon in the taskbar Wi Quick VIEW Drive Name Volumes Used Locked Temperature s My Rew LEA HD 14 ok PDOP 1 amp EQ m
45. he hour Daily On the selected days of the week at the selected time a Select or clear the Days check boxes to specify the days of the week that you want to run your backup b Use the at selection box to specify the time of day that you want to run your backup Continued INSTALLING THE SOFTWARE AND GETTING STARTED 27 WD SMARTWARE SOFTWARE USER MANUAL Selecting Performs a backup Monthly On the selected day of the month at the selected time a Use the Every selection box to specify which occurrence of the day that you want to run your backup First Second Third Fourth or Last b Use the Day selection box to specify the day of the week that you want to run your backup C Use the at selection box to specify time of day that you want to run your backup d Click Next to display the initial Backup Screen The initial Backup screen display depends on the type of backup you selected at step 4 on page 26 See Figure 6 on page 29 6 See Backing Up Files on page 41 and click either Enable Backup or Skip Backup 7 8 to enable or skip your first backup If you see the Installation and setup is complete message click OK to close it WD SmartWare Installation and Setup 6 complete I yeni adis modiy your pinn the WO Smar inime nnplentian nnd the moreris imion If you see the initial Drive Settings screen proceed to Getting Started Your Initial Drive S
46. hecks 56 disconnecting from a PC 54 icon Home tab display 8 9 sleep timer 57 status check 54 Drive Erase button Settings tab displays 19 Drive is locked message 37 Drive Settings drive erase 59 registration 55 screen 18 screen initial 30 security 35 sleep timer 5 7 Dropbox Account button 19 65 dialog 65 Dropbox account configuring 64 Dropbox Login Required dialog 65 Dropbox option backup source selector 25 41 48 E Enable Disable Backup toggle button 12 End User License Agreement 23 INDEX 69 Erase Drive dialog 60 Erasing the drive 59 F File backup screen initial 29 File History button 19 Files Not Retrieved message 52 Flashing icon alerts 54 Free trial countdown icon 10 G GNU general public license 68 GPL software 68 Help tab display 20 Contact Us link 20 21 description 20 functional overview 3 Learning Center topic buttons 20 21 Online User Manuals link 20 21 Support link 20 21 WD Store link 20 21 Home tab display backup source computer icon 6 backup target content gauge 8 description 4 drive icon 8 9 functional overview 3 your computer s content gauge Icons computer 6 device locked 10 Dropbox 6 free trial countdown 10 no writable partition 10 L Label button 19 Launching WD SmartWare software 53 Learning Center topic buttons 20 21 N No writable partition icon 10 NTFS format 1 Online support accessing il Online User Manuals link 20 21 O
47. if you are concerned that your drive is not operating properly Quick SMART Status SMART is a failure prediction function that continuously monitors key internal performance attributes of the drive A detected increase in drive temperature noise or read write errors for example can provide an indication that the drive is approaching a serious failure condition With advanced warning you could take precautionary measures like moving your data to another drive before a failure OCCUIS The result of a quick SMART status check is a pass or fail evaluation of the drive s condition The SMART status check completes within a second or two Quick Drive Test Your backup target device has a built in Data Lifeguard diagnostic utility that tests the drive for error conditions The quick drive test checks the drive for major performance problems The result of a quick drive test is a pass or fail evaluation of the drive s condition The quick drive test can take several minutes to complete Complete Drive Test The most comprehensive drive diagnostic is the complete drive test It tests every sector for error conditions and inserts bad sector markers as required The complete drive test can take several hours to complete depending on the size and data configuration of your drive The best time to run the drive diagnostics and status checks is on a regular basis before you encounter any problems with your drive And because they are so
48. ing system files program files applications working files like tmp and log files and any files that are stored in a Temp folder When you select and run a file type backup the name of the System category changes to Excluded and it then includes all of the files that are not included in your file backup e Retrieved category also shown against a dark gray background includes the files that you have retrieved from a prior backup They too are not available for a category type backup e Because they change so frequently Outlook pst files are only backed up once every 24 hours for a continuous backup This exclusion does not apply to other mail application files For a scheduled backup Outlook pst files are backed up according to the schedule e Hovering the pointer over a category displays the number of files in the category Backup source device When the computer option is selected lists all of your computer s selector internal hard drives hard drive partitions and direct attached drives that are available as a backup source device Continued ABOUT THE WD SMARTWARE SOFTWARE 7 WD SMARTWARE SOFTWARE USER MANUAL Table 1 Home Tab Functional Description Continued Display Component Description Backup source selector Provides options for selecting the type of source device you want to back up e Selecting the computer option displays your computer icon and lists all of your computer s internal hard d
49. ion Continued Display Component Description Virtual CD button Not shown in Figure 4 on page 18 For My Book and My Passport drives that provided the WD SmartWare software on the virtual CD displays the Virtual CD Settings dialog for showing or hiding the virtual CD icon and drive listing in your computer s file management utility displays Help Tab Display The Help tab display provides quick access to Learning Center topics and links to online support services See Figure 5 below and Table 5 on page 21 for a brief functional description of the Help tab display Learning Center Topic Buttons i Liparada AT Fas pna ec 18 T gia meuh m o aemcme Centers buda Operating system compatibility E es cm B G ray Ta eT Contact Us Link WD Store Link Support Link Online User Manuals Link Figure 5 Help Tab Display ABOUT THE WD SMARTWARE SOFTWARE 20 WD SMARTWARE SOFTWARE USER MANUAL Table 5 Help Tab Functional Description Display Component Contact Us link Learning Center topic buttons Online User Manuals link Support link Upgrade to WD SmartWare Pro software button WD Store link Description Uses your Web browser to connect to the WD Service amp Support Contact Us page at http support wdc com contact Provide links to display the main Learning Center help topics e Overview Backup e Retrieve e Manage amp Customize
50. iple direct attached external hard drives You want to use the remote Dropbox folder as the backup source device Dropbox Option Then Use the backup source device selector to specify the device that you want to back up files from You must upgrade to the WD SmartWare Pro software Select the Dropbox option in the backup source selector and see Upgrading to the WD SmartWare Pro Software on page 31 In the Backup Target area of the Select Backup Devices screen select the external device where you want to create a backed up volume and copy the backup files IP iss The external device that you select has multiple hard drive partitions or network shares You select an unsupported WD drive a non WD drive or the Dropbox folder as the backup target Then Use the backup target device selector to specify the drive partition or network share that you want to back up files to You must upgrade to the WD SmartWare Pro software See Upgrading to the WD SmartWare Pro Software on page 31 INSTALLING THE SOFTWARE AND GETTING STARTED 25 WD SMARTWARE SOFTWARE USER MANUAL 3 Click Next to display the initial Select Backup Plan screen l Select Backup Plan KVUC TOF DOCK e My 1 Dhocbe your backup plam 5 Category Dackup Regime Iur eraat users Thin plur eubornatxally keam calegqurizem nri Exe les on plesures mut miim med dieeumnnis nnd e
51. ither imported dais fles 3 File Backup Hecammenhded experienced users This plar users 50 nese goerific liem mort back um This merian m nal permanent gel ean fur Intr 4 Onthe initial Select Backup Plan screen a Select the option for the type of backup that you want to run Category Backup Finds and backs up all of the files of the selected categories on the selected backup source device e File Backup Backs up files or folders that you select from a folder view of the selected backup source device INSTALLING THE SOFTWARE AND GETTING STARTED 26 WD SMARTWARE SOFTWARE USER MANUAL b Click Next to display the initial Select Backup Frequency screen Select Backup Frequency MTDESKTOP Book Q8 C My Book E Continuous Backup Monitor designated files for changes and backup automatically Scheduled Backup Days This selection is not permanent and be changed later 5 On the initial Select Backup Frequency screen a Select the option for when you want to scan the backup source device and automatically back up any existing file that has changed or new file that was added Continuous Backup Scheduled Backup b If you selected the Scheduled Backup option select the Hourly Daily or Monthly option and use the check boxes and selection boxes to schedule your backups Selecting Performs a backup Hourly Every hour on t
52. k the Settings tab and Set Up Software to display the Software Settings screen see Figure 4 on page 18 Note If the backup target device selected on the Home screen is a non WD device or a WD drive that supports the WD Security and WD Drive Utilities software clicking the Settings tab displays the Software Settings screen On the Software Settings screen click Software Updates to display the Software Updates dialog Software Updates Automatically check for WD SmartWare software updates On the Software Updates dialog select or clear the Automatically check for WD SmartWare software updates check box to enable or disable the Software Updates option Click Check Now if you want to check for software updates now Configuring Your Dropbox Account Before you can use a remote Dropbox folder as a backup source or target device you must upgrade to the WD SmartWare Pro software and configure your Dropbox account for access by the software Then use the Dropbox Account dialog to change or reconfigure the account d Click the Settings tab and Set Up Software to display the Software Settings screen see Figure 4 on page 18 MANAGING AND CUSTOMIZING THE SOFTWARE 64 WD SMARTWARE SOFTWARE USER MANUAL 2 On the Software Settings screen click Dropbox Account to display the Dropbox Account dialog Dropbox Account The current Dropbox account is Select Account ammessi aA 3 Click Select Account to disp
53. king up and retrieving files and making your software and drive setup selections e WD Customer Support services See Help Tab Display on page 20 ABOUT THE WD SMARTWARE SOFTWARE 3 WD SMARTWARE SOFTWARE USER MANUAL In each display the WD SmartWare software changes the names and graphic images to match the hardware configuration of the connected device Note In addition to the detailed Help tab information each WD SmartWare display provides easy access to online help to quickly guide you through your backup retrieve and settings tasks Whenever you are uncertain about what to do click the info online help icon in the upper right corner of the display To close the info online help screen after reading the online help click the X close window icon in the upper right corner of the screen Home Tab Display Use the Home tab display to view device content gauges and select e The source device or drive partition that has the files you want to back up e The target device or device partition network share that you want to back up files to retrieve files from or set up oee Figure 1 on page 5 and Table 1 on page 6 for a brief functional description of the Home tab display ABOUT THE WD SMARTWARE SOFTWARE 4 Wick orn Backup Source 149 0 Teta Bock Pay Dich jE 1117 56 flackup Source Computer Icon Backup Source MYDESKTOR Selector THELD GA
54. lay the Dropbox Login Required dialog WD SmartWare Pro Login in ka inte Bru Sign th Amai moram in alesing Po T6 conned with Ines Rion cigs me process Of your Oropbox e count to WD Siae Pro 4 On the Dropbox Login Required dialog a Click Sign In The WD SmartWare Pro software initiates a Dropbox connection request on your behalf and uses your Web browser to access the Dropbox website at https www dropbox com b On the Dropbox website if you have not configured your account to remember your login credentials type your email address and password and click Sign in to see the connection request from the WD SmartWare Pro software c Click Allow to accept the connection request The Success indication signifies that the WD SmartWare Pro software has been granted access to your Dropbox account d Click Finish to finalize the connection close the Dropbox Login Required dialog and update the current Dropbox account display Note The procedure is the same if you later want to change to a different remote Dropbox folder In that case the WD SmartWare Pro software displays the owitch to a Different Dropbox Account dialog advising you that changing your Dropbox account invalidates any backups you have configured using the current account as a backup source or target device WD SmartWare Pro echt a Ler
55. lder a Click Browse and use the browse function to identify the new folder b Click Apply Click Next to display the Select content to retrieve from dialog IF you want to retrieve from the selected backup volume THEN select the All of the files Retrieve All Files option and skip to step 7 on page 52 Selected files or folders Retrieve Some Files option to open the Retrieve Some Files selection box and proceed to step 6 In the Retrieve Some Files selection box navigate through the folder structure to find the files you want You can also use the search box by typing the name or partial name of the file or folder e Select the Show older files check box to display the different backed up versions of your files Show older files show deleted files View a Mame Size Date diagnostics 151 24 KB Thursday February 10 RETRIEVING FILES 51 WD SMARTWARE SOFTWARE USER MANUAL e Select the Show deleted files check box to display backed up files that have been deleted Show older files Show deleted files View Q arc Hame SZE Date 0 45 MB Wednesday December 652848 MB Wednesday January 25 435 88 MB Tuesday January 25 M e Select the View icon to list individual files e To find a file type all or part of the file name in the search box and press the Enter key to initiate the search To eliminate the search filter delete all of the text in the search box and press En
56. lect your state j Type your postal zip code in the Zip Postal Code box A Use the Country selector box to select your country Type your phone number in the Phone Number box m Verify that your entries and selections are correct and click Continue to display the BILLING tab Payment Information dialog UPGRADING TO THE WD SMARTWARE PRO SOFTWARE 33 WD SMARTWARE SOFTWARE USER MANUAL 5 On the BILLING tab Payment Information dialog a Type your credit card account number in the Credit Card Number box b Use the Expiration Date selection boxes to select the card expiration month and year the card security code in the Card Security Code box d Click the Terms of Sale and Privacy Policy links to read the terms and conditions of your order e Verify that the credit card information is correct and click Continue to display the VERIFY ORDER Checkout dialog 6 the VERIFY ORDER Checkout dialog a Verify that the order information is correct b Click Purchase to submit your order and display the ORDER COMPLETED Thank You dialog 7 the ORDER COMPLETED Thank You dialog click OK to activate the WD SmartWare Pro software upgrade on this computer and receive email notification of your activation code for upgrading the software on additional computers per the type of license you selected at 1 on page 33 Activating the WD SmartWare Pro Software Upgrade 1 Clicking Activate on the Upgrade to WD Sm
57. low Password Password hint New password password Password hint 4 On the Your Drive is Secure dialog a your password in the Password box b Select the Remove security option c Click Update Security Settings SECURING THE DRIVE 40 WD SMARTWARE SOFTWARE USER MANUAL Backing Up Files This chapter includes the following topics How the Backup Function Works Backing Up Files How the Backup Function Works The WD SmartWare software automatically backs up all your files to the selected backup target device music movies photos documents email and other files Continuous backup instantly makes a second copy whenever you add or change a file on the selected backup source device Scheduled backups run on the days and times you select After the WD SmartWare software categorizes the different types of files on the selected backup source device clicking the Enable Backup button backs all of them up to the selected backup target device Or you can select specific files folders or categories of files to back up After performing a backup the WD SmartWare software protects your files by backing up any e New file that is created on or copied to the selected backup source device e Existing file that is changed in any way This protection is automatic the WD SmartWare software does it for you without any action on your part just leave the backup source and target devices conne
58. martWare backup and retrieve functions Continued ABOUT THE WD SMARTWARE SOFTWARE 10 WD SMARTWARE SOFTWARE USER MANUAL Table 1 Home Tab Functional Description Continued Display Component Description Upgrade to Appears in the upper right corner of each WD SmartWare tab WD SmartWare Pro display to remind you of the WD SmartWare Pro software upgrade software button Clicking the button displays a dialog for buying and activating the WD SmartWare Pro software upgrade or starting a free 30 day trial Backup Tab Displays The WD SmartWare software provides two different Backup tab displays depending on how you want to select files to back up By category As shown in the content gauges e By file As shown in the folder structure of the selected backup source device Use the Backup tab displays to select the files or categories of files that you want to back up and control the backup operation oee Figure 2 on page 12 and Table 2 on page 13 for a brief functional description of the Backup tab displays ABOUT THE WD SMARTWARE SOFTWARE 11 WD SMARTWARE SOFTWARE USER MANUAL Backup by Category Display Backup by Files Display Backup Source Advanced Backup Area Backup Target Content Gauge Content Gauge 4A Docs 1 Tu d j Gil Category File Backup Set Backup Frequency Enable Disable Backup Toggle Button Button Toggle Button
59. nent Backup target device icon continued Description Right clicking a direct attached drive icon displays a menu with the following options Open Properties Safely remove Ue Open Displays the device listing in your computer s file management utility Properties Displays the Windows Drive Properties dialog Safely remove Prepares your system to disconnect the drive The Safely remove option is not available for non WD drives Right clicking a network attached device icon displays a menu with the following options Open Dashboard Properties Shut Down Open Displays the device listing in your computer s file management utility Dashboard Displays the Web interface for configuring the device Map Displays the Windows Map Network Drive dialog e Create Shortcut Adds a shortcut to the device to your desktop display Alerts Displays the WD SmartWare WD Alerts reports Properties Displays the Device Details and Troubleshooting information for the device e Shut Down Headies and shuts down the device not available for My Net N600 N750 N900 and N900 Central routers If you have upgraded to the WD SmartWare Pro software right clicking the Dropbox folder icon displays a link to the Dropbox Login Required dialog for configuring your Dropbox account for access by the WD SmartWare Pro software Continued ABOUT THE WD SMARTWARE SOFTWARE 9 W
60. ng term solution would be to relegate the drive to long term archive storage and a Click the Help tab b Click the WD Store link to view the Western Digital Online Store website Click External Hard Drives and select the best drive to suit your future requirements 12 If you clicked Disable Backup at step 10 the disable backup confirmation prompt reminds you that the WD SmartWare software runs your backup job in the background so you can continue using your computer for other things during the backup To continue click either No to disregard your request and do not disable the backup Yes to follow through with your request and disable the backup 13 If you backed up files by category and your computer has more than one internal hard drive repeat the backup procedure for each one BACKING UP FILES 47 WD SMARTWARE SOFTWARE USER MANUAL Retrieving Files This chapter includes the following topics How the Retrieve Function Works Retrieving Files How the Retrieve Function Works The WD SmartWare software makes it easy for you to retrieve backed up files from your backup target device and copy them to either e Their original locations on the backup source device e A special retrieve content folder Retrieve is generally a five step process 1 On the Home screen select e The retrieve destination device the backup source device that you want to copy retrieved files to e The retrieve source
61. ng the Number of Backup Versions Specifying a Different Retrieve Folder Checking for Software Updates Configuring Your Dropbox Account Uninstalling the WD SmartWare Software Specifying the Number of Backup Versions The WD SmartWare software can keep up to 25 older versions of each file If you overwrite or delete a file by mistake or want to see the file a couple of versions ago the WD SmartWare software has a copy for you You always have the most recent specified number of versions of each file available for retrieves and you can choose to keep from 1 to 25 versions Keeping more versions e Improves your ability to retrieve files from a longer back in time period Consumes more disk space 1 Click the Settings tab and Set Up Software to display the Software Settings screen see Figure 4 on page 18 Note If the backup target device selected on the Home screen is a non WD device or a WD drive that supports the WD Security and WD Drive Utilities software clicking the Settings tab displays the Software Settings screen 2 On the Software Settings screen click File History to display the Set File History dialog Set File History Enter the number of backup versions to keep for each file 3 On the Set File History dialog a Use the selection box to specify the number of backup versions that you want to keep for each file from 1 to 25 b Click Apply Specifying a Different Retrieve Folder When you start a retri
62. ninstalling the WD SmartWare Software 66 Warranty Information 68 GNU General Public License 68 69 TABLE OF CONTENTS iv WD SMARTWARE SOFTWARE USER MANUAL About the WD SmartWare Software WD SmartWare software is an easy to use backup application that gives you the power to e Protect your data automatically Continuous backup instantly makes a second copy whenever you add or change a file Scheduled backups run on the days and times you select See your backup as it happens Category mode backup organizes and displays your files in categories File mode backup lets you select specific files and folders Both show the progress of your backup e Bring back lost files effortlessly Easily retrieve your data whether you have lost everything deleted a folder or just overwritten an important file e Take control Customize your backup run diagnostics manage the power settings and more for supported WD devices e Secure your encryption enabled WD drive Password protection and 256 bit hardware based encryption protects your data from unauthorized access or theft e Upgrade to the WD SmartWare Pro software Extend the backup function to non WD drives unsupported WD devices and a remote Drop
63. nsiallsng WD Smarti are gt Lininsiniing Smarter sc ksaext abc install RERBRERRERHERRERRERHREHHERHERHERHERHREHHEEREERERHERHEEREERE cancel MANAGING AND CUSTOMIZING THE SOFTWARE 66 WD SMARTWARE SOFTWARE USER MANUAL 6 Click Finish to close WD SmartWare installer setup wizard Completed th WD Smarth are S bup Visrard Chick Finish bo the inglaler On Windows Vista or Windows 7 Computers l Click Start Control Panel 2 Double click Programs and Features 3 Click WD SmartWare Installer or the WD SmartWare Installer icon and click Uninstall Change at the top of the screen Note DO NOT select WD SmartWare on the Windows Programs and Features dialog You must use the WD SmartWare installer setup wizard to uninstall the software if you used to install the software 4 Repeat steps 4 through 6 of On Windows XP Computers on page 66 On Windows 8 Computers l Right click the WD SmartWare Installer tile on the Metro Start screen Note DO NOT select WD SmartWare on the Metro Start screen You must use the WD SmartWare installer setup wizard to uninstall the software if you used to install the software 2 Select Uninstall in the Windows taskbar 3 Repeat steps 4 through 6 of On Windows XP Computers on page 66 MANAGING AND CUSTOMIZING THE SOFTWARE 67 WD SMARTWARE SOFTWARE USER MANUAL Warranty Information GNU General Public License GPL This software may include
64. o 1040 Safely Disconnecting the Drive You can safely disconnect supported WD drives by either e Hight clicking the WD Quick View icon in the taskbar and then clicking the Safely remove option for the drive WD Quick Pere rence Baak OD 67 Za USE HDD ji ML Seer ere e Hight clicking the drive icon on the Home screen and then clicking the Safely remove option Open Properties e Pressing the power button on the back of your My Book drive You might hear the drive power down Wait for the power activity LED to turn off before disconnecting the drive from the computer MANAGING AND CUSTOMIZING THE DRIVE 54 WD SMARTWARE SOFTWARE USER MANUAL Monitoring Icon Alerts The WD Quick View icon in the taskbar flashes to indicate the status of supported WD devices IF the WD Quick View icon flashes THEN the device mightbe Green and white Locked or in a format that the WD SmartWare software does not understand non Windows format in a Windows environment Red and white Overheated Power down the device and let it cool for 60 minutes Power it back up and if the problem persists contact WD Support Registering the Drive The WD SmartWare software uses your computer s Internet connection to register your supported WD drive Always register your drive to receive free technical support during the warranty period an
65. omputer select the icon for the one that you want to name 2 Click the Settings tab and Set Up Drive to display the Drive Settings screen see Figure 4 on page 18 3 the Drive Settings screen click Label to display the Set Label dialog Set Label Invert label Enter a label name above then click Save Settings to update the display You may want to label your drive by content for example photos or music or use a date or year For your convenience your label is displayed on the drive even when disconnected 4 On the Set Label dialog a name for the drive in the label box b Select or clear the Invert label check box to establish the label presentation that you want dark text against a light background or vice versa c Click Save Settings Showing or Hiding the Virtual CD Icon The hardware configuration of some My Book and My Passport drives provided the WD SmartWare software on the virtual CD Each of these drives adds its own virtual CD icon to your computer s file management utility listings Use the Virtual CD Settings dialog to enable show or disable hide the virtual CD icon for these drives Note Hiding the virtual CD icon also disables password protection for the drive If you disable hide the VCD icon you will not be able to create a password to protect the drive Or if you have already created a password you will not be able to disable hide the VCD icon until you remove pa
66. on for backup operations and provides the name of the selected drive or drive partition Right clicking the icon displays a menu with the following options Open Properties e Open Displays the computer s file management utility listing e Properties Displays the Windows System Properties dialog for the selected drive or drive partition Continued ABOUT THE WD SMARTWARE SOFTWARE 6 WD SMARTWARE SOFTWARE USER MANUAL Table 1 Home Tab Functional Description Continued Display Component Description Backup source content The content gauge for the selected backup source device shows gauge all of the files that are available for a category type backup against a blue background in six categories where This file category Includes files with these extensions Documents doc txt htm html ppt xls xml and other document extensions Mail mail msg pst and other mail extensions Music mp3 wav wma and other music extensions Movies avi mov mp4 and other movie extensions Pictures gif jpg png and other picture extensions Other Others that do not belong in the five main categories For a complete list of all included file extensions search for answer ID 3644 in the WD Knowledge Base at http support wdc com Note that e The System category shown against a dark gray background includes all of your operating system files that are not available for a category type backup includ
67. perating system requirements 1 P Password WD SMARTWARE SOFTWARE USER MANUAL CAUTION about lost passwords 35 changing 38 creating 35 removing 39 Password protecting your drive 35 R Register Drive dialog 55 Registering your drive 55 Registration button 19 Removing password protection 39 Requirements operating systems 1 Restoring the software disk image 62 Retrieval accomplished message 52 Retrieve about retrieving files 48 folder specifying 63 procedure 48 Retrieve All Files option 51 Retrieve destination option buttons 15 16 Retrieve files option button 16 Retrieve files option buttons 15 Retrieve Folder button 19 Retrieve Some Files option 51 Retrieve some files selection box 16 Retrieve tab displays Backed Up Volumes selection box 16 Browse button 16 Change retrieve folder box 16 description 15 functional overview 3 Retrieve destination option buttons 16 Retrieve files option buttons 16 Retrieve some files selection box 16 Start Cancel Retrieving toggle button 16 Run Diagnostics dialog 57 5 Safely remove option 54 Scroll pointers device display 10 Security button 19 Select a destination for retrieved files dia log 49 Select a volume to retrieve from dialog 50 Select Backup Devices screen 24 Select Backup Frequency screen 27 Select Backup Plan screen 26 Selector backup source 5 backup target 10 Service and Support WD ii Set Backup Frequency button 14 INDEX 70 Set Backup Frequency screen 42 Set Fil
68. pletes click Finish to close the WD SmartWare installer setup wizard Completed the WD SmartWare Setup Wizard Click Finish ta exit the installer 7 signify a successful installation the WD SmartWare software e Briefly displays the WD SmartWare software logo WD Smartare a e Displays the Select Backup Devices screen to get started with your first backup w Select Backup Devices Selec a Backup Source Dackup Target io up your backup 1 Vy Bua Misapi Sayre My Passport F3 The WD SmartWare software is now installed If you want to skip the setup procedure for your initial backup click the X close window icon in the upper right corner of the Select Backup Devices screen Otherwise proceed to Getting Started Your First Backup in the next section INSTALLING THE SOFTWARE AND GETTING STARTED 24 WD SMARTWARE SOFTWARE USER MANUAL Getting Started Your First Backup The Select Backup Devices screen shows all of the devices that are available for backup operations Use it to select the source and target devices for your first backup 1 In the Backup Source area of the Select Backup Devices screen by default the computer option is selected as the backup source device Computer Option IF Your computer has e than one internal hard drive or multiple hard drive partitions e Mult
69. r arme Pesce hii temermber mmy on Ii compober Start the Drive Unlock utility by either Using your computer s file management utility to open the WD Unlocker virtual CD and double clicking the unlock application file either Unlock exe or WD Drive Unlock exe depending on the type and model of the external drive Clicking Start My Computer and double clicking the WD Unlocker virtual CD icon under Devices with Removable Storage The unlock screen that displays depends on the type and model of the drive WD Drive Unlock Unlock Passport ri 931 GB i WADT1A5115408 Your My Passport drive is locked unlock your drive please enter the drive password below Enabis aur untackTar user Ramon Spantelll Password Fasaword hint 2 Make five attempts to unlock the drive by a Typing a password in the Password box b Clicking Unlock or Unlock Drive MANAGING AND CUSTOMIZING THE DRIVE 61 WD SMARTWARE SOFTWARE USER MANUAL 3 The fifth invalid password attempt displays a too many password attempts dialog EXE WD Smart Ware Drive Linlack Mises ara My Passport 431 GB WRD1A5115408 There were too many password recovery attempts To try again 1 Safely unplug your drive from the computer 2 Plug your drive inta the computer Ifvau cannot remember your password vou may erase your drive which erases all data on the
70. rd If you forget your password you will permanently lose access to your data 1 understand The drive settings buttons that are available on the initial Drive Settings screen depend on the hardware configuration of the backup target device you selected at step 2 on page 25 For example e The screen for unencrypted WD drives does not display a Security button e The screen for WD drives with a customizable label display a Label button e The initial Drive Settings screen does not appear if the selected backup target device 15 AWD drive that supports the WD Security and WD Drive Utilities software A network attached device or your remote Dropbox folder Anon WD drive 1 On the initial Drive Settings screen depending on the hardware configuration of your drive click e Registration and see Registering the Drive on page 55 e Security and see Password Protecting the Drive on page 35 e Label and see Naming the Drive on page 58 2 Click Finish to close the initial Drive Settings screen INSTALLING THE SOFTWARE AND GETTING STARTED 30 WD SMARTWARE SOFTWARE USER MANUAL Upgrading to the WD SmartWare Pro Software This chapter includes the following topics Getting Started with the Upgrade Trying for Free Buying an Activation Code Activating the WD SmartWare Pro Software Upgrade After you have installed the WD SmartWare software you can upgrade to the WD SmartWare Pro
71. rive connected to your computer select the icon for the one that you want to create a password for 2 Click the Settings tab and Set Up Drive to display the Drive Settings screen see Figure 4 on page 18 Note f you see the Software Settings screen instead of the WD SmartWare Settings tab display with the Set Up Drive button then you must use the WD Security software to create a password for the selected drive SECURING THE DRIVE 35 WD SMARTWARE SOFTWARE USER MANUAL 3 On the Drive Settings screen click Security to display the Set Security dialog Set Security secure your drive to keep others from accessing your files Choose a password Verify password Password hint Remember my password on this computer A Warning WD cannot retrieve your password If you forget your password you will permanently lose access to your data understand 4 On the Set Security dialog a your password in the Choose a password box using up to 25 characters b Retype your password in the Verify password box a hint to help remember your password in the Password hint box d Select the Remember my password on this computer check box if you want the WD SmartWare software to remember your password on this computer Note This function remembers the password for your currently logged on user name If you log on as a different user you will have to type your password and repeat this selection e Read th
72. rive to your computer unless you selected the Remember my password on this computer check box when you created your password the WD SmartWare software adds a lock symbol to the icon and displays a Drive is locked message in place of the content gauge for the drive a My Book Drive is locked Click the above drive image to unlock drive 1 If the Unlock your drive dialog does not appear automatically click the drive image above the Drive is locked message to display it WD Smariware SECURING THE DRIVE 37 WD SMARTWARE SOFTWARE USER MANUAL Type your password in the Password box If you want to avoid this dialog in the future select the Remember my password this computer check box 4 Click Unlock Unlocking the Drive with the WD Drive Unlock Utility Whenever you connect your password protected drive to a computer that does not have the WD SmartWare software installed you can use the WD Drive Unlock utility to unlock the drive there The WD SmartWare software provides the WD Drive Unlock utility on a virtual CD drive that appears in your computer s file management utility displays 1 Start the WD Drive Unlock utility by either e Using your computer s file management utility to open the WD Unlocker virtual CD and double clicking the unlock application file either Unlock exe or WD Drive Unlock exe depending on the type and model of the external device Clicking Start gt My Computer and doubl
73. rives hard drive partitions and direct attached drives in the device selector e Selecting the Dropbox option displays the Dropbox icon and hides the backup source device selector Backup target content After installing the WD SmartWare software before running your gauge first backup or copying any files to the device the backup target content gauge shows only a small number of files in the Additional Files category These are the system files and hidden files that your computer s operating system put there when you installed the device After running a backup or copying files to the device the backup target content gauge shows e All of the files that have been backed up in the same categories as the content gauge for the backup source device see Backup source content gauge on page 7 e Any other files that you have copied or saved to the device in the Additional Files category Backup target device icon Provides the name of the backup target device connected to your computer If you have more than one supported device connected to your computer left click the one that you want to use for backup and retrieve functions The WD SmartWare software highlights your selection with a light blue background Selected My Book Drive W Bok Passer Continued ABOUT THE WD SMARTWARE SOFTWARE 8 WD SMARTWARE SOFTWARE USER MANUAL Table 1 Home Tab Functional Description Continued Display Compo
74. ssword protection see Turning Off the Drive Lock Feature on page 39 1 On the Home screen if you have more than one backup target device connected to your computer select the icon for the one with the VCD icon that you want to show or hide 2 Click the Settings tab and Set Up Drive to display the Drive Settings screen see Figure 4 on page 18 MANAGING AND CUSTOMIZING THE DRIVE 58 WD SMARTWARE SOFTWARE USER MANUAL 3 On the Drive Settings screen click Virtual CD to display the Virtual CD Settings dialog Virtual CD Settings The WD Virtual CD VCD icon can be enabled displayed or disabled hidden Enable VCD Disable v CD Drive security cannot be set when your VCD is disabled hidden To reset drive security please enable your VCD Power cycle your drive after applying the VCD setting for the change to take effect 4 Select the option that you want e Enable VCD to show the virtual CD icon e Disable VCD to hide the virtual CD icon 5 Click Apply VCD Settings to implement your selection 6 For your change to take effect you must power cycle the drive e ForaMy Passport drive a Disconnect the USB cable from the drive b Wait ten seconds c Reconnect the USB cable to the drive e ForaMy Book drive a Disconnect the USB cable from the drive b Either disconnect the AC power adapter cable or press the drive power button to off c Wait ten seconds Either reconnect the AC power adapter
75. ted device Selected My Book Drive M Buck Passer If the selected backup target device has more than one drive partition or network share use the backup target device selector under the device icon to select the one that you want to use PERSONAL Click the Backup tab to display the Backup screen see Figure 2 on page 12 The initial default configuration of the WD SmartWare software is for continuous backups If you want to configure scheduled backups a Click Set Backup Frequency to display the Set Backup Frequency screen WD SmartWare set Backup Frequency b On the Set Backup Frequency screen select the Scheduled Backup option BACKING UP FILES 42 WD SMARTWARE SOFTWARE USER MANUAL c Select the Hourly Daily or Monthly option and use the check boxes and selection boxes to schedule your backups Selecting Performs a backup Hourly Every hour on the hour Daily On the selected days of the week at the selected time a Select or clear the Days check boxes to specify the days of the week that you want to run your backup b Use the at selection box to specify the time of day that you want to run your backup Monthly On the selected day of the month at the selected time a Use the Every selection box to specify which occurrence of the day that you want to run your backup First Second Third Fourth or Last b Use the Day selection box to specify th
76. ter e Select the check boxes for the files or folders that you want to retrieve Click Start Retrieving During the retrieve e The Retrieve screen displays a progress bar and a message indicating the amount of data that has been copied to the specified retrieve location e Cancel Retrieving button is available for stopping the retrieve A Retrieval accomplished message signifies completion of the retrieve A Partial retrieve accomplished message means that all of the files you selected for the retrieve were not copied to the specified retrieve location In this case either a e Files Not Retrieved message provides the number of files that were not retrieved and a link to a failed to retrieve information screen Click the View files link to see the list of files and the reasons they were not retrieved e Destination is full message means that the retrieve destination device does not have sufficient disk space to complete the retrieve RETRIEVING FILES 52 WD SMARTWARE SOFTWARE USER MANUAL Managing and Customizing the Drive This chapter includes the following topics Using the WD Quick View Icon Opening the WD SmartWare Software Checking Drive Status Safely Disconnecting the Drive Monitoring Icon Alerts Registering the Drive Checking Drive Health Setting the Drive Sleep Timer Showing or Hiding the Virtual CD Icon Erasing the Drive Restoring the WD SmartWare Software and Disk Image Note The WD SmartWare so
77. tern Digital Technologies Inc Other marks may be mentioned herein that belong to other companies 2013 Western Digital Technologies Inc All rights reserved Western Digital 3355 Michelson Drive Suite 100 Irvine California 92612 U S A 4779 705057 02 Apr 2013
78. the time A scheduled backup runs only on specified days at specified times Appears in the upper right corner of each WD SmartWare tab display to remind you of the WD SmartWare Pro software upgrade Clicking the button displays a dialog for buying and activating the WD SmartWare Pro software upgrade or starting a free 30 day trial ABOUT THE WD SMARTWARE SOFTWARE 14 WD SMARTWARE SOFTWARE USER MANUAL Retrieve Tab Displays Three Retrieve tab displays guide you through finding backup files and copying them to the selected retrieve location e Selecting the backup volume to retrieve from e Selecting the destination for retrieved files e Selecting the files to retrieve See Figure 3 below and Table 3 on page 16 for a brief functional description of the Retrieve tab displays Backed Up Volumes Selection Box Change Retrieve Folder Box and Browse Button ee Retrieve Files Option Buttons Retrieve Some Files Selection Box Start Cancel Retrieving Toggle Button Select Content to Retrieve Display Figure 3 Retrieve Tab Displays ABOUT THE WD SMARTWARE SOFTWARE 15 WD SMARTWARE SOFTWARE USER MANUAL Table 3 Retrieve Tab Functional Description Display Component Backed Up Volumes selection box Change retrieve folder box and browse button Retrieve destination option buttons Retrieve files option buttons Retrieve Some Files selection box Start Cancel Retrieving toggle button
79. ton 14 43 Backup Now button 14 Backup source computer icon 5 6 content gauge 5 12 14 device selector 5 Dropbox icon 6 selector 5 8 Backup tab displays advanced backup area 13 Backup Now button 14 backup source content gauge 14 description 4 functional overview 3 Start Stop Backup toggle button 14 Switch to Category File Backup toggle button 14 Backup target content gauge 12 content gauges 5 8 device icons 5 device selector 10 Browse button Retrieve tab displays 16 Buy WD SmartWare Pro software upgrade 31 33 Cancel Retrieving button 15 Category backup screen initial 29 Category File Backup toggle button 12 CAUTION about erasing the drive 59 about lost passwords 35 about preventing data loss when dis connecting 54 about your unlocked drive 36 Change retrieve folder WD SMARTWARE SOFTWARE USER MANUAL box 15 Browse button 15 Change retrieve folder box 16 Changing your password 38 Compatibility with operating systems 1 Complete Drive Test 56 Computer icon 5 Computer option backup source selector 25 41 48 Contact Us link 20 21 Content gauge backup source 5 12 14 backup target 5 8 12 your computer s Creating a password 35 D Destination is full message 52 Device display scroll pointers 10 Device locked icon 10 Device selector backup source 5 backup target 10 Disable Backup button 12 Disconnecting the drive 54 Disk image downloading and restoring 62 Drive diagnostics and status c
80. tted for Windows operating systems My Passport Edge for Mac reformatted for Windows operating systems My Passport Air reformatted for Windows operating systems My Passport Studio reformatted for Windows operating systems Note You must reformat Mac drives for compatibility with Windows operating systems to use them with this version of the WD SmartWare software For information about reformatting your My Book or My Passport drive see answer ID 3865 in the WD Knowledge Base at http support wdc com e WD Network attached devices My Book Live My Book Live Duo My Net N600 My Net N750 My Net N900 My Net N900 Central Non WD Device Support The WD SmartWare Pro software upgrade extends the backup function to direct attached non WD drives USB unsupported WD devices and a remote Dropbox folder Upgrading to the WD SmartWare Pro software requires purchase of an activation code or you can upgrade for a free 30 day trial ABOUT THE WD SMARTWARE SOFTWARE 2 WD SMARTWARE SOFTWARE USER MANUAL Functional Overview All operational features and capabilities of the WD SmartWare software are presented in five tab selected screen displays where The tab display Home Backup Retrieve Settings Help Provides Device icons and content gauges showing the total capacity and category structure of the selected backup source device and each available backup target device If the selected backup sour
81. you have more than one backup target device connected to your computer select the one that you want to retrieve files from b Verify that a light blue highlight surrounds the selected device Selected My Book Dri elected My Book Drive My Book Ifthe selected device has more than drive partition or network share use the backup target device selector under the device icon to specify the one that you want to use PERSONAL H 3 Click the Retrieve tab to display either the e Select a destination for retrieved files dialog e Select a volume to retrieve from dialog See Figure 3 on page 15 IF you have THEN the WD SmartWare software displays the Created a single backup Select a destination for retrieved files dialog on the selected retrieve source device from the selected retrieve destination device Proceed to step 4 on page 50 RETRIEVING FILES 49 IF you have Created multiple backup volumes on the selected retrieve source device from either e Different internal hard drives or hard drive portions on the backup source device e Different backup source devices Not run a backup on the selected retrieve source device WD SMARTWARE SOFTWARE USER MANUAL THEN the WD SmartWare software displays the Select a volume to retrieve from dialog with the available volumes listed in the Backed Up Volumes selection box Backed Up Volumes Original
82. your current password in the Password box Select the Change password option Type your new password in the New password box using up to 25 characters Retype your new password in the Verify password box Type a hint to help remember your new password in the Password hint box Select or clear the Remember my password on this computer check box to signify whether you want the WD SmartWare software to remember your new password on this computer Note This function remembers the password for your currently logged on user name If you log on as a different user you will have to type your password and repeat this selection Click Update Security Settings Turning Off the Drive Lock Feature 1 On the Home screen if you have more than one external drive connected to your computer select the icon for the one that you want to remove password protection from 2 Click the Settings tab and Set Up Drive to display the Drive Settings screen see F igure 4 on page 18 Note f you see the Software Settings screen instead of the WD SmartWare Settings tab display with the Set Up Drive button then you must use the WD Security software to remove password protection from the selected drive SECURING THE DRIVE 39 WD SMARTWARE SOFTWARE USER MANUAL 3 On the Drive Settings screen click Security to display the Your Drive is Secure dialog Your Drive is Secure To change your current secunty settings please enter your password be

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