Interpreter Intelligence
Contents
1. LanguageLine Solutions Interpreter Intelligence Online Booking User Manual Welcome to Interpreter Intelligence LanguageLine Solutions new booking management system for our Face to Face Interpreting Service The information in the manual will enable you to make new bookings view and manage your bookings and cancel bookings on line Contents Accessing Interpreter Intelligence User Profile Changing your Password Dashboard Calendar Creating a New Booking The Booking Page Amending a booking Viewing an existing booking Job Action Menu Cancelling a job Creating Follow up requests Creating a New Booking Admin oo oO o1 O1 O1 O01 W NM NM NM NM For More Information Contact Us 0800 169 2879 enquiries languageline co uk 2015 LanguageLine Solutions All rights reserved LanguageLine Solutions Customer Portal Accessing Interpreter Intelligence To access the Interpreter Intelligence website simply enter this address into your browser and save it to your favourites https f2f languageline co uk login Log in using your username and the unique password you have been provided with User Profile Changing your Password At the top right on the Dashboard page you will see your username email address Click on this link and a drop down menu will appear below Select User Profile to change your Password This will need to be done the first time you log in to our new system and whene2. any information that is relevant for this location i e the main door to building is located on the side of the building Adding a Location If your location is not listed in the fee eme gone penmet drop down you need to add the full address Do this on by clicking on the pencil icon next to the arrow drop f otes down A new form will appear for you to complete Active eo CA Description Enter the name of the location i e 0 ww p T o ai Hospital Clinic or School Street Address Enter the complete Street Address including building number and postcode Click the Validate link to match the street address you have entered to the search results returned by the system Validation must be performed to ensure the new address can be saved Confirmation is indicated by close Adding a Sub Location lf you create a location a tick next to the symbol you must also create a new sub location Do this Type Please change this to Service Location by selecting the pencil icon A new form will Click Save Address appear In the Description box enter more You will automatically return to the booking form and specific detail about the location e g second can now type the address in the location field floor ward name reception clinic name For More Information Contact Us 0800 169 2879 enquiries languageline co uk 2015 LanguageLine Solutions All rights reserved LanguageLine Solu
3. number for the job you would like to view type it into the Job search field at the top right of the screen You can also hover your curser over a job on the calendar view and additional information will appear Alternatively you can use the Job Action Menu explained below and click on View More or View in full Job Action Menu The Job Action Menu To access the job action menu click on the job in the calendar view You will be 22 able to cancel a job create a follow up appointment or recurring appointments M2 View More and view a job in full You will also be able view and print if necessary the View in full booking form referred to as VoS Form Cancelling a Job Cancel Job If the job you wish to cancel was due to take place within the next 24 hours Create Follow up please contact the Face to Face team at LanguageLine on 0845 310 9900 Make Recurring Option 2 then Option 1 If you have more than 24 hours notice to cancel this job it can be cancelled online Simply left click onto the Job Action ETTET x Close Menu and select Cancel Job Then click on the Cancel Job button Creating a Follow up Request You can create a follow up appointment on any previously scheduled request by using the Create Follow up button from the Job Action menu Each individual job will have a unique job number but all jobs created in this way will share one booking number Calendar amp Select Create Fo
4. to the booking that might be useful here Calendar amp Expected Start Expected Start Date Time Duration Hours Hours Minutes Minutes Time Zone GMT 00 00 Europe London GMT Greenwich Mean Time v Notes Job Details B Z U g Expected Start Date Click in the blank field and select the date of the booking from the pop up calendar Expected Start Time Please enter the time you require the interpreter to arrive Be aware that this system uses the 24hour clock and please make sure that both the hours and the minutes are showing correctly Duration Enter the estimated duration using the drop downs Please use both fields e g for a 1 hour booking please enter 1 in the Duration Hours field and 00 in the Minutes field For a booking requirement of one and a half hours please enter 1hour in the Duration Hours field and 30 minutes in the Minutes field Time Zone Leave this as your default time zone which should be GMT Job Details Enter any additional information relating to this specific job which could be useful Save Click on the save button at the bottom of the page to submit your booking 2015 LanguageLine Solutions All rights reserved LanguageLine Solutions Amendments If you need to make an amendment to a booking once it has been submitted call the Face to Face team on 0845 310 9900 Option 2 then Option 1 Viewing an existing booking If you know the Job reference
5. llow up a new booking page will appear with pre populated information from the original jai ome BA booking You need to populate the calendar section itar a 5 comet Eee with the date the time the estimated duration and any Time Zone ij GMT 00 00 Europe London GMT Greenwich Mean Time M booking notes To save a follow up request scroll back to the top and hit the blue save button on the left The job number is situated in the assignments tab on the toolbar Creating a Repeating Job Request Repeat Job To create a recurring appointment select the Make Recurring mew button using the Job Action Menu You can repeat every day peto for multiple weeks or monthly ermer eraon oai ecurrences re Admin To set up additional team members for online booking or if you have any administrative queries 0800 169 2879 customersupport languageline co uk For More Information Contact Us 0800 169 2879 enquiries languageline co uk 2015 LanguageLine Solutions All rights reserved
6. ou start to type Once you have selected this a new booking page will come up For More Information Contact Us 0800 169 2879 enquiries languageline co uk 2015 LanguageLine Solutions All rights reserved LanguageLine Solutions The Booking Page Booking Requestor Information Status new g Enter PIN x Client x v Customer E x v Requested By v 2 Notification Email A PIN Client This is your access code and will pre populate from the previous page Customer This will pre populate with your organisation s name Requested By Type the requester s name in the Requested By box and select the name from the drop down options Notification Emails To receive notification emails relating to the job please ensure your correct email address has populated in the box and tick the Notification Email Enabled box Service Location Location Type select or create new location x v amp Site Contact Venue Information S Sublocation Type select or create new sublocation x v amp Location lf the address for the booking is not already pre populated start typing the address or choose your address from the drop down menu by clicking on the arrow Sub Location This is where the booking is actually taking place within the address location You can either start typing the sub location information or select from the drop down menu Site Contact Please leave blank Venue information Please enter
7. tions Appointment Details Language Jg x v Additional References Interviewer Name Interpretation Face to Face Type Interviewee Name Interviewee Gender Requested Preferred x Interviewee Number Interpreter Add Reference Interpreter Gender Select Gender v Additional Requirements Add Requirement Required Appointment Details JEg Language Type the language that you would like to request or select it from the dropdown list Interpretation Type This automatically defaults to Face to Face Please do not change this Interpreters This will automatically default to one Preferred Interpreter There may be rare occasions when a specific interpreter is preferred for a job If so please type the full name of the preferred interpreter please note that specific interpreters cannot be guaranteed Interpreter Gender Required If you specifically require a male or female interpreter select Male or Female from the drop down list If there is no preference please leave this field blank Interviewer Name Please input the name of the person hosting the appointment for example the Doctor Interviewee Name Please input the patient s full name Interviewee Gender Please type the gender of the patient Interviewee Number Input the patient s NHS or Hospital Number If the information for one of these fields is not available please enter N A Appointment Details Please add any notes relating
8. ver you wish to change your password Please note your new password must include the following Password must have at least one letter number and special character FS amp Dashboard Calendar an The Dashboard Calendar When you login you will be presented with a Dashboard screen in the form of a calendar which shows all interpreter requests for the current month You can view bookings for other months by using the arrow keys on the top left of the calendar You can change the view between month week or day and also print a Daily Bookings Log If you switch to Tabular View you will be able to filter interpreter requests for example to view bookings for a particular location Creating a New Booking If the booking is due to take place within the next 24 hours please contact the Face to Face team at LanguageLine on 0845 310 9900 Option 2 then Option 1 Create New Booking To make a new booking online you need to be on the main dashboard calendar view page This is the first page that will appear on your screen when you log in In the top left hand corner you will see the blue Create New Booking button Alternatively you can go to the home tab on the top tool bar on the dashboard and select Create New The first thing you will be asked for is your PIN this is the LanguageLine access code that you currently use Select the appropriate PIN number from the drop down list that will appear as y
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