zbzweugv1 - Zipabox User manual v1.2 (English version
Contents
1. REMOVING DEVICES 20 TROUBLESHOOTING 21 SPECIFICATIONS 24 L D MITED PRODUCT WARRANTY 26 ECLARATION OF CONFORMITY 32 05 INTRODUCTION THANK YOU tor purchasing Zipabox smart home automation controller This guide describes how to install program and operate your Zipabox Zipabox makes every home smart by using advanced technology to hide the complexity of home networking delivering a simple smart home It plugs into any outlet in the home and automatically talks to all the connected devices in the house connecting them to the cloud so that consumers can control them using tablets smart phones computers or TVs at home or on the go The Zipabox Gateway supports a variety of communication standards including Z WAVE ZIGBEE KNX ONVIF and UPnP ZigBee Ov v KNX UPnP The Zipabox s capabilities can easily be expanded using snap in expansion modules that will add support for new interfaces and functionalities communication standards and protocols etc Once configured the gateway works stand alone but also features cloud support for advanced monitoring messaging and programming services Intuitive graphical user interface allows customers to program their own home rules without any previous programming experience 01 SECURITY AND SAFETY unlimited number of virtual alarms partitions up to 233 two way wirel2. Zipato reserves the right to make changes in the product design layout and driver revisions without notification to its users www zipato com 0 3 D IMPORTANT SAFETY INFORMATION To avoid contact with electrical current Never install an Ethernet connection in wet locations unless that connector is specifically designed for wet locations Do not place Ethernet wiring or connections in any conduit outlet or junction box containing electrical wiring Installation of inside wire may bring you close to electrical wire conduit terminals and other electrical facilities Extreme caution must be used to avoid electrical shock from such facilities Avoid contact with all such facilities Ethernet wiring must be at least 2 m from bare power wiring or lightning rods and associated wires and at least 15 cm from other wire antenna wires doorbell wires wires from transformers to neon signs steam or hot water pipes and heating ducts ELECTROMAGNETIC COMPATIBILITY In proper state and when operated properly the product complies with all the requirements in respect of interference radiation according to EN 301 489 17 EN 301 489 1 and EN 300 328 The connections conducting HF signals must neither be manipulated nor damaged 39 CONTENTS INTRODUCTION 05 PACKAGE CONTENTS 12 CONNECT THE ZIPABOX 13 ACCOUNT CREATION AND REGISTRATION 15 INSTALLATION MOUNTING ZIPABOX 18 ADDING DEVICES 20
3. SE ZIPATO EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED IN THIS LIMITED WARRANTY ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE CUSTOMER S SOLE AND EXCLUSIVE REMEDIES AGAINST ZIPATO THEY DO NOT HOWEVER AFFECT OR RESTRICT THE RIGHTS YOU HAVE AGAINST THE BUSINESS YOU BOUGHT A ZIPATO PRODUCT FROM IN NO EVENT WILL ZIPATO BE LIABLE FOR LOSS OF DATA OR FOR INDIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE HOWEVER NOTHING IN THIS AGREEMENT LIMITS ZIPATO S LIABILITY TO YOU I IN THE EVENT OF DEATH OR PERSONAL INJURY TO THE EXTENT RESULTING FROM ANY FRAUDULENT MISREPRESENTATION ON THE PART OF ZIPATO OR III TO THE EXTENT ARISING UNDER PART 1 OF THE CONSUMER PROTECTION ACT 1987 OF THE UNITED KINGDOM SOME STATES OR COUNTRIES DO NOT ALLOW 1 A DISCLAIMER OF IMPLIED WARRANTIES 2 A LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR 3 LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS IN SUCH STATES OR COUNTRIES SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT APPLY TO YOU THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS YOU MAY ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR FROM COUNTRY TO COUNTRY YOU ARE ADVISED TO CONSULT APPLICABLE STA
4. TE OR COUNTRY LAWS FOR A FULL DETERMINATION OF YOUR RIGHTS This Limited Product Warranty applies to ZIPATO branded hardware products collectively referred to as ZIPATO Hardware Products sold by ZIPATO Europe its European subsidiaries affiliates authorized resellers or country distributors collectively referred to as ZIPATO Resellers with this Limited Product Warranty The term ZIPATO Hardware Product is limited to the hardware components and all its internal components including firmware The term ZIPATO Hardware Product DOES NOT include any software applications or programs 2 8 www zipato com GEOGRAPHICAL SCOPE OF THE LIMITED PRODUCT WARRANTY This Limited Product Warranty is applicable to Hardware Products sold by Zipato Resellers in all countries listed at the beginning of this document under the heading Countries in which this ZIPATO Limited Product Warranty applies The Limited Product Warranty will be honored in any country where ZIPATO or its authorized service providers offer warranty service subject to the terms and conditions set forth in this Limited Product Warranty However warranty service availability and response times may vary from country to country and may also be subject to registration requirements LIMITATION OF PRODUCT WARRANTY ZIPATO warrants that the products described below under normal use are free from material defects in materials and workmanship during the Limited Pr
5. UR NEW PRODUCT Zipato s website contains the latest user documentation and software updates for Zipato products and services www zipato com CALL SUPPORT CONTACT LINE 385 1 444 444 00 Mon Fri 9 00am 06 00pm 1 2 www zipato com PACKAGE CONTENTS USER ZIPABOX d GUIDE 2 Je i i m POWER ADAPTER ETHERNET 868 MHZ ANTENNA 230V AC TO CABLE FOR Z WAVE 12V DC NETWORK www zipato com 1 3 CONNECT THE ZIPABOX Locate your serial number Your Serial number is located on the back of the Zipabox make a note of it as it will be required when registering your panel online CONNECT TO BROADBAND Connect your Zipabox to your broadband router via the Ethernet cable The Ethernet port is located on the back of the Zipabox Zipabox queries your DHCP server for an IP address If you do not have a DHCP server in your local network after 60 seconds Zipabox will auto configure itself with link local IPv4 address in 169 254 0 0 16 range 0 62 En Antenna G2 Antenna 2 optional FT Reset button Eth t 2 ser input 6 oN MOUNT ANTENNA Screw Z wave antenna to Antenna 1 connector POWER UP Plug the power adaptor into mains supply wa
6. W x 4 millimeters 34 L x34 W x19 H inches ACCESSORIES CAT5e UTP patch LAN Cable Antenna Z wave Antenna Zigbee option POWER Power input 9 12VDC Power supply input 100 240VAC 50 60Hz Power usage Idle 1 2W Max 2 4W 0 amp LEDS 2 programmable buttons 2 programmable green LEDs 1 programmable RGB LEDs Power Status Ethernet WLAN amp Z Wave 2 REGULATORY COMPLIANCE PENDING Safety UL EMC FCC CE RoHS 25 www zipato com AUTOMATION OPTION Storage 25 C to 70 C 13 F to E Remote automation software 158 F E Online remote control interface E Humidity 5 to 95 noncondensing ENVIRONMENTAL G WARRANTY E Temperature Range E 1 year standard M Operating 0 C to 40 C 32 F to Specifications are subject to change 104 F without prior notice C LIMITED PRODUCT WARRANTY GENERAL TERMS Nothing this Limited Product Warranty affects your statutory rights as a consumer The Limited Product Warranty set forth below is given by Tri plus grupa d o o Europe herein referred to as ZIPATO This Limited Product Warranty is only effective upon presentation of the proof of purchase Upon further request by ZIPATO this warranty card has to be presented too EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY ZIPATO MAKES NO OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPO
7. Z zipato USER GUIDE ZIPABOX RE How can manage all security issues with one anm easy intuitive and efficient solution This guide describes how to install program and CONNECT EVERYTHING operate Zipato ER smart alarm ZigBee e KNX Onvir UPnP system 0 2 www zipato com COPYRIGHT 2012 Tri plus grupa d o o All Rights Reserved Copyright by Tri plus grupa No part of this manual may be reproduced or transmitted in any form without the expressed written permission of Tri plus grupa d o o GG TRADEMARKS Zipato and the Zipato logo are registered Trademarks All other product names mentioned herein may be trademarks or registered trademarks of their respective companies NOTICE Although Zipato has attempted to ensure the accuracy of the content of this manual itis possible that this document may contain technical inaccuracies typographical or other errors Zipato assumes no liability for any error in this publication and for damages whether direct indirect incidental and consequential or otherwise that may result from such error including but not limited to loss of data or profits Zipato provides this publication as is without warranty of any kind either express or implied including but not limited to implied warranties of merchantability or fitness for a particular purpose The published information in the manual is subject to change without notice
8. cally unlock doors in the event of an emergency 07 MULTIMEDIA remotely control your audio video equipment with any smartphone automatically turn on favorite shows when they air and get alerts automatically turn off A V equipment at pre set time or when room is unoccupied automatically turn on equipment to discourage intruders 1 0 www zipato com 08 VIDEO MONITORING access live and recorded video via the web and from any smartphone support for most of the available IP cameras ONVIF support get email and SMS notifications with pictures and live video attached remotely adjust pan tilt cameras create advanced event based recording and video notification rules 09 ENERGY METERING real time monitoring energy consumption and notification right on smartphone compare energy usage and cost with others in the area automatically turn on off your appliances in accordance with electricity prices see detailed analysis of your energy consumption save energy by automating lights thermostats sun shades TAKE CARE OF YOUR SAFETY Display extreme caution when using ladders or steps please follow manufacturer s instructions Be careful when using hand and power tools andfollowthe manufacturer s www zipato com 1 1 guidelines when using them Take care that the correct tools are used Wear goggles or protective clothing where required 08 TECHNICAL SUPPORT HAVING TROUBLE INSTALLING YO
9. d of the replaced part or product The replacement product need not be new or of an identical make model or part ZIPATO may in its discretion replace the defective product or any part thereof with any reconditioned equivalent or superior product in all material respects to the defective product WARRANTOR Tri plus grupa d o o Banjavciceva 11 10 000 Zagreb CROATIA Telephone 385 1 444 444 00 Facsimilie 44 0 208 955 9001 3 2 www zipato com DECLARATION OF CONFORMITY The Manufacturer Tri plus grupa hereby declares that the product Zipabox Smart home controller 1 zbzweugv1 CE In accordance with the following Directive s 2006 95 EC The Low Voltage Directive 89 336 EEC The Electromagnetic Compatibility Directive and 1999 5 EC R amp TT EC Directive is in conformity with the e applicable requirements of the following documents EN 61326 EN 61000 3 3 EN 61000 4 4 EN 61000 4 11 IEC EN 55011 EN 61000 6 2 EN 61000 4 5 EN 301 489 1 3 EN 300 220 2 EN 61000 4 2 EN 61000 4 6 AS NZS IEC 60335 2 97 EN 61000 3 2 EN 61000 4 3 EN 61000 4 8 EN 60335 1 hereby declare that the equipment named above has been designed to comply with the relevant sections of the above referenced specifications The unit complies with all applicable Essential Requirements of the Directives PERSON RESPONSIBLE FOR THIS DECLARATION Dean Janacek Certification Manager www zipato com 3 3 Changes or modifications not expressly app
10. dehumidifiers use Internet weather feeds to program your home climate conditions create advanced event based rules to automate home climate based on other www zipato com environmental and home events include climate control in automation scenes together with alarm lighting etc Notification and automated actions in case of overtemperature events power outages and other incidents 04 SUN SHADING control blinds roller shutters curtains and pergolas using any smartphone automate motors by using fun and easy programming add your sun shading commands into home scenarios together with lights climate alarms automate your shades to react to outside weather conditions easy installation using pre configured wireless modules 05 IRRIGATION control unlimited number of irrigation zones use advanced programming options online to setup perfect irrigation process automate irrigation system based on Internet weather forecast www zipato com integrate your irrigation scheme together with your complete home automation scenarios 06 ACCESS remotely lock unlock your door with any smartphone remotely open close your garage door or gate over any smartphone get video notification when door is open use RFID tags to open doors and get detailed statistics automate doors locks using scenarios and event based programming tool trigger automation events when door lock user codes are entered automati
11. e equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected www zipato com 3 5 DISPOSING AND RECYCLING YOUR PRODUCT A This symbol on the product or packaging means that according to local laws and regulations this product should be not be disposed of in the household waste but sent for recycling Please take it to a collection point designated by your local authorities once it has reached the end of its life some will accept products for free By recycling the product and its packaging in this manner you help to conserve the environment and protect human health Zipato and the environment At Zipato we understand and are committed to reducing any impact our operations and products may have on the environment To minimize this impact Zipato designs and builds its products to be as environmentally friendly as possible by using recyclable low toxic materials in both products and packaging we make every home smart WwW zipato com
12. e users INSTALLATION MOUNTING ZIPABOX WALL MOUNTING Drill holes in the wall surface and insert the wall plugs if fixing into plaster or brick holes Drill two holes fix the screws and hook the Zipabox onto the screw s heads Make sure swivel antenna is in vertical position S AT oles eue NE Zipabox ll SP ive D on screw s U Z We www zipato com 1 9 DIN RAIL MOUNTING Make enough space for Zipabox on your Din rail Hook upper fitters on the back of your Zipabox to the Din rail and press Zipabox slightly to snap lower fitters Upper fitters Lower fitters TABLE TOP You can place your Zipabox on any table top Just make sure that swivel antenna is in vertical position Button 1 Fund ro 2 ADDING DEVICES ADDING NEW DEVICES Z WAVE OR ZIGBEE Before adding new device it is recommended to bring device closer to Zipabox so that no obstacle can interfere with operating range of device Recommended distance between sensors and Zipabox is less than one meter Read device instructions regarding inclusion join mode Device in inclusion join mode is awake and ready for joining in to Zipato network Always reset device before adding it to the network Reset de
13. ess zones trigger alarms in case of intruder motion sensors and door window sensors fire smoke sensors flood water leakage sensors gas CO sensors panic button duress if someone force you to disarm your system health care in case of missing actions during particular time e g motion door opening laying on bed remote arm disarm and status info with any smartphone vandal proof Zipabox is 24 7 monitored by central station which triggers alarm in case of connection loss include arm disarm commands in automation scenes integration with existing alarm systems DSC Honeywell easy online setup and configuration through web based interface use of same sensors for security and automation purposes www zipato com 0 7 02 LIGHTING easy installation of wireless modules Z Wave and ZigBee lighting modules pre configured for even easier setup support remote dimming and on off switching with any smartphone automatically turn lights on at sunset and off at sunrise unlimited number of scenes supported turn lights on during emergencies advanced event based rules configuration auto pilot lighting programs to discourage intruders while home is empty 03 CLIMATE multi room heating and cooling control with any smartphone advanced programming scheduler online accessible over web browser easily create unlimited number of custom zones thermostats multi zone humidity control by using standard humidifiers and
14. hen follow these steps 01 Unplug power and Ethernet cable from your Zipabox 02 Wait 2 min 03 First plug in Ethernet cable and then power supply 04 Press and hold Button2 on your Zipabox and then briefly press and release Reset button 2 2 www zipato com 05 Keep holding Button2 for 5 seconds and then release it 06 Then observe your LED sequence If everything goes alright at the end there should be fixed green light from LED If this won t work it is obviously a hardware problem In that case you should return your box to your supplier and take the new one 1 have placed a device outside my house and it is not communicating with the Zipabox What s happening If you have a lot of metal in the exterior construction of your home this could significantly impede wireless communication Metal is an insulator of radio signals If your house has metal siding or a stucco finish over a metal mesh you may have range problems on devices outside your home communicating with the Zipabox inside What should I do if having trouble installing my device If you are having difficulty with the physical installation of non Zipato branded devices Thermostats GE switches Blueline meter reader etc please contact the manufacturer directly for assistance If you are having trouble pairing a device to the Zipabox check the videos or other content on Zipato website for assistance Error Validation time expired Serial number must be en
15. is no email please check spam container Email should Look like this Hi your email here welcome to the Zipabox To validate your email address please click on the following link verify Once email is verified login to Zipato by filing out credentials A User login Reset password Login REGISTER YOUR ZIPABOX When you first time log in to your account you need to enter serial number of your Zipabox Serial number is located on back of your Zipabox www zipato com 1 7 Enter zipato serial Zipato serial Save Enter the serial number located at back of your Zipabox Serial number must be entered within 2 min If not message will appear saying Allowed registration time elapsed This is done because security precaution If this happens restart Zipabox and reenter serial number FINALIZE YOUR ACCOUNT Your account is set up and you are able to use Zipato cloud system Anyway you need to ensure that your account is fully set up so you get the most from your Zipato account THIS INCLUDES Account Details Make sure that you have fully completed your profile Go to General settings in the General widget and select Details tab USERS The Users section is where you add your family members which will have the rights to use your system Adding a new user requires you to enter new user s details and to give him her certain rights Rights management allows you to permit some services for som
16. letes any information about prior controller that was stored in device At the end of joining or removing session it is recommended to refresh Zipato Control Center or wait until number of device is not increased by one to make sure that device is visible in Total device list 01 On Zipato dashboard click Add device button in General widget and follow wizard instructions For Zwave devices it is recommended that you reset your device before adding itto the Zipato network 02 After you successfully add the device in to your Zipato network go to Total devices in General widget and set your device s room name and type This will help you to control your device easier 2 REMOVING DEVICES To remove device go to Zipato Control Center and click on Remove device and follow wizard instructions www zipato com 2 1 TROUBLESHOOTING Waiting for more than a five minutes and still there is no green LED light 01 Check your Internet connection 02 Check whether you connected your network cable correctly to your Internet router forgot my password 01 Go to my zipato com 02 Click Forgot password and follow screen instruction cannot connect any Z wave or ZigBee device to my box Check whether your antenna supplied with Zipabox is correctly mounted on Antenna 1 connector No Ethernet signal from Zipabox Before connecting Zipabox check your internet connection If everything is alright with your internet connection t
17. ll socket and the other end into control unit You should see following LED sequence 01 PLUG IN POWER ADAPTOR steady yellow light for approximately 60 sec 02 ZIPABOX GETTING READY slowly flashing green light 03 ZIPABOX READY steady green light L Sutan 63 LED indicator www zipato com 1 5 ACCOUNT CREATION AND REGISTRATION ACCOUNT CREATION To benefit from the Zipato monitoring and control service you will need to set up your Zipato account and register your Zipabox Upon registration you will automatically get the basic free level of monitoring service Opena browser window on your computer and go to the following URL my zipato com Click on Register button in upper right corner of a screen and follow the onscreen instructions Next window will pop up Create account Fill out empty fields Your details Click on Register First name inst nan Take note of your password Last name during this process Email Password Password Confirm pass Register www zipato com Once you input registration data and click on register new window will pop up Success Congratulations Your registration was successful Please check you e mal account An e mall has been sent to the address provided during registration with directions on how to log in to your Zipato account OK When this message appears check your email account If there
18. oduct Warranty Period set forth below Limited Product Warranty Period if the product is used and serviced in accordance with the user manual and other documentation provided to the purchaser atthe time of purchase or as amended from time to time ZIPATO does not warrant that the products will operate uninterrupted or error free or that all deficiencies errors defects or non conformities will be corrected This warranty shall not apply to problems resulting from unauthorized alterations or attachments b negligence abuse or misuse including failure to operate the product in accordance with specifications or interface requirements improper handling d failure of goods or services not obtained from ZIPATO or not subject to a then effective ZIPATO warranty or maintenance agreement e www zipato com 2 9 improper use or storage or f fire water acts of God or other catastrophic events This warranty shall also not apply to any particular product if any ZIPATO serial number has been removed or defaced in any way ZIPATO IS NOT RESPONSIBLE FOR DAMAGE THAT OCCURS AS A RESULT OF YOUR FAILURE TO FOLLOW THE INSTRUCTIONS FOR THE ZIPATO HARDWARE PRODUCT LIMITED PRODUCT WARRANTY PERIOD The Limited Product Warranty Period starts on the date of purchase from ZIPATO Your dated sales or delivery receipt showing the date of purchase of the product is your proof of the purchase date You may be required to provide proof of pu
19. rchase as a condition of receiving warranty service You are entitled to warranty service according to the terms and conditions of this document if a repair to your ZIPATO branded hardware is required within the Limited Product Warranty Period Other than in respect of products for domestic use in particular those listed in the first and last boxes in the table below this Limited Product Warranty extends only to the original end user purchaser of this ZIPATO Hardware Product and is not transferable to anyone who obtains ownership of the ZIPATO Hardware Product from the original end user purchaser 3 0 www zipato com PRODUCT WARRANTY PERIOD TABLE PRODUCT TYPE Product Warranty Period ZIPABOX CONTROLLER One 1 year IMPORTANT The content of Product Type listed above is subjectto change please refer to the www zipato com for latest update www zipato com 3 1 PERFORMANCE OF THE LIMITED PRODUCT WARRANTY If a product defect occurs ZIPATO s sole obligation shall be to repair or replace any defective Zipato Hardware Product free of charge provided it is returned to an Authorized ZIPATO Service Centre during the Limited Warranty Period Such repair orreplacement will be rendered by ZIPATO at an Authorized ZIPATO Service Centre All component parts or hardware products that are replaced under this Limited Product Warranty become the property of ZIPATO The replacement part or product takes on the remaining Limited Warranty Perio
20. roved Tri plus grupa d 0 0 for compliance could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Le pr sent appareil est conforme aux CNR d Industrie Canada applicables aux appareils radio exempts de licence L exploitation est autoris e aux deux conditions suivantes 1 l appareil ne doit pas produire de brouillage et 2 l utilisateur de l appareil doit accepter tout brouillage radio lectrique subi m me si le brouillage est susceptible d en compromettre le fonctionnement NOTE This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause www zipato com harmful interference to radio communications However there is no guarantee that interference will not occur ina particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning th
21. tered within 2 min If not message will appear saying Allowed registration time elapsed This is done because security precaution Allowed www zipato com 2 3 registration time starts ticking away after Zipabox establishes connection with the cloud server after power up reset So just reset your Zipabox wait for the light to turn steady green and the login into the cloud application and enter the serial number have added device to Zipabox but is not working properly If your device is not working properly try to reinstall it again Make sure when adding new device that join procedure is completed If join procedure is successful you will get message Device joined and Close button will appear What happens when adding new device is interrupted If device shows up in total devices window delete it and then add this device again If that device is not shown in total devices window just add this device again Do not forget to synchronize When doing changes with your device like changing endpoint name configuration or any change regarding devices and their endpoints remember to click on synchronize Does Zipato offer a warranty See the Limited Product Warranty for specifics of the Zipato service warranty SPECIFICATIONS SYSTEM ARM 208MHz CPU 32MB RAM 128MB Flash NETWORK Ethernet Z Wave US or EU ZigBee 802 15 4 option OPERATING SYSTEM Linux 2 6 Kernel PHYSICAL DIMENSION 86 L x 8
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