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Alcatel-Lucent 4049 Attendant Console - Alcatel

1. Figure 4 2 Service keys and sub menus The main function of each of these keys is Plug out to put the console out of service or off i e unplugged Overflow 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 4 3 Chapter 4 Management from the attendant console SERVICE dynamic key to confirm or cancel mutual assistance overflow between attendant groups InstStat to modify attendant group and supervised entities status System to control access to the public network to manage trunk groups that can be placed under attendant control reserved and to change the system date and time Set Mngt to create or delete a set or to modify its characteristics ComRep SysDir to create modify or delete a system speed dialing number Routg Tab to modify an attendant s an attendant groups or an entity s routing table Charging to modify charging values Overflow threshold to modify the threshold that triggers overflow mutual assistance Nb Sets is used to display the number of sets in the system and the number of sets with direct seize rights Wireless is used for wireless PWT set management General rules applicable in Service mode 4 4 The top line of the screen shows which value is being currently programmed When they are displayed pressing the dynamic Cancel Apply and Back keys performs the following functions e Cancel cancels the modifi
2. Operating Rinnina narameters parameters Personal directory 5 pages Automatic ansi MELO 1 Automatic transi Liser 4 Automatic recor User 5 3004 Liser 6 3020 Liser T 3021 User 3022 Language User 4 3023 User 10 3030 Lsar 11 3031 Liser 12 3032 Language T Delste i ji Benes Bark gt The personal directory consists of up to five 5 pages each containing 12 entries Each entry includes a name field up to 16 characters to record the name and a number field up to 20 digits to record the number The selected field is displayed in reverse video Programming is performed on the keyboard using the dynamic keys Number or Name to access the Number Name field of the selected position By successively pressing the S1 key the attendant selects Number or Name Delete to erase the contents of the selected field Press the Li keys to change pages 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 7 11 Chapter 7 12 7 Management from the attendant console GUIDE dynamic key keys to access the Name Number field of the previous or following position reverse Press the HE keys to move the cursor to the left or right in the selected field Press the l key to delete the current character character to the left of the cursor Help with programming a number During programming after entering the name and with the cursor in the nu
3. Trunk reservation This LED ligths steady when the Trunk reservation function is active and at least one trunk is reserved for the attendant see Alcatel Lucent 4049 Professional Attendant Console Management from the attendant console SERVICE dynamic key Controlling access to the public network Direct Outward Dialing This LED flashes when access to the public network is barred to all users see Alcatel Lucent 4049 Professional Attendant Console Management from the attendant console SERVICE dynamic key Controlling access to the public network Direct Outward Dialing Mail This LED ligths steady to show that there is at least one new message see Alcatel Lucent 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 1 7 Chapter 1 Console overview 4049 Professional Attendant Console Console features Additional telephone facilities Reading messages System message This LED ligths steady to indicate a problem on the system 1 3 Display screen Display is on a 640x480 pixel CRT or LCD monitor screen Caution There may sometimes be differences in the display and the terms used depending on the country the system is in the application may designate certain functions using a different name Alcatel 4049 Professional Attendant Pac Attendant 1 eos XX ull Tuesdayt October 2000 11264 eet Safe Gamp on circuits and Totalk3 Urgenti 1 Totalk2 Lrd hp 0 1 Andrew MARE
4. to begin Inst On or cancel Inst Off the PCX registration operations supported by the PWT itself 6 1 1 Registering Pressing the dynamic key Regist displays the following PWT Registration screen For example 6 2 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Management from the attendant console PWT DECT dynamic key PWT registration List eman msn oi ne The function for each of the dynamic keys is as follows Perman to assign a PWT set to an internal user Int Visit to assign a PWT set to a visitor ExtVisit to assign a PWT to an external user 6 1 1 1 Permanent Pressing the Perman key displays the PWT Permanent User Registration screen For example 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 6 3 Chapter 6 Management from the attendant console PWT DECT dynamic key PWT permanent user registration PWT Subscriber query 10182000 9 20 Q lt gt After entering the PWT directory number press the Apply key to enter the name and characteristics for the set Note The user s name can also be entered the PCX then searches for it in the system directory As soon as the first letter is entered the following dynamic keys become available Name to perform a search based upon a name or part of a name Initials to perform a search based upon initials Name First name to perf
5. 1 Andrew MARECHAL 1 Trunk Group 1 mt Peter lane 2 Trunk Group 2 BRITAIR Alexander DEBS 3 0298140000 i persDir Mai Dispkeys Guide Serie SSS SSS 1 3 3 1 Normal call or enquiry call to an internal set When a call is made to an internal set a window is displayed on the left of the screen 4 entitv1 3008 Michael Lane Is fee Figure 1 15 Example call to an internal set The number of the set called is progressively displayed as the digits are dialled When dialling is complete the following information is displayed on screen in the dialing window 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 1 13 Chapter 1 Console overview The name or directory number of the internal user the call has reached 2 Set status icon amp Is free Is ringing In conversation Do Not Disturb Busy ra r Out of Service 3 Set features and status a Set features e DND the set is in the Do Not Disturb state but can be reached e AbsentMsg the set has activated an apology message but can be reached e Retr inte transfer of a public network call to the set is restricted i e not authorized b Set status e Is free the set is free and automatically placed under Attendant Control Reserved by the attendant the user hears the on hold music indicating that the attendant has temporary cont
6. 5 14 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Chapter Management from the attendant 6 console PWT DECT dynamic key 6 1 The dynamic key for PWT DECT Reminder the PWT menu is accessed with the dynamic Service key Press the dynamic PWT allows the attendant to display the number of sets configured in the system and the number of sets with DOD rights in the system 51 Ferman S2 Intyisit 53 ExtVisit 56 Back 51 i Delete S Cancel S6 Apply oo PWT 51 Enreqist 32 51 Delete Cancel S6 App 51 M ocdli Deregist 51 Inst On 11 Delete 6 Cancel HE HE BEE E 31 elete bi R in g Cancel S6 A After pressing the dynamic PWT key the PWT window is activated 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 6 1 Chapter 6 Management from the attendant console PWT DECT dynamic key PWT administration List Costandtm CL gode ereis moin eue wie mibr 4 gt The function for each of the dynamic keys is as follows Regist to manage according to its type of use registration of a PWT to make it operational within the PCX Deregist to deregister a PWT Modify to modify PWT characteristics Expired to list PWT sets that have reached their expiration date Whois to search for a PWT by its identification number IPUI N Inst On Inst Off
7. any Dialing entry performed on the keypad will be transmitted in decimal pulse form through the network to the remote system Record RecordOf Record conversations when the console is not in automatic record mode this key allows the attendant to control call conversation recording for individual calls 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Console features Additional telephone facilities As soon as the attendant presses the Record key active recording is indicated by the sx icon in the attendant group status window see Alcatel Lucent 4049 Professional Attendant Console Console overview Display screen The attendant can stop recording at any time by pressing the RecordOf key In these circumstances recording is automatically disabled when the call is completed 3 1 19 Delete Delete a call back request this key is used to delete call back requests displayed on the console when viewing requests with the CallBack key 3 1 20 TransOf Temporary cancellation of automatic transfer when the console is in automatic transfer mode pressing the TransOf key allows the attendant to cancel automatic transfer to a free local user for the call in progress 3 2 Feature codes prefixes The attendant can access the following features by dialing the corresponding codes prefixes Park retrieve from park Cancel a call back request to a free set Do not disturb Appointme
8. attendant control reserved for the attendant s When one or several trunk groups are reserved the BundleRs LED see Alcatel Lucent 4049 Professional Attendant Console Console overview LED group lights and the number of reserved trunk groups is displayed in the main Service feature screen Automatic reservation By pressing the dynamic AutoRes key the attendant assumes control reserves all system 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Management from the attendant console SERVICE dynamic key trunk groups that have been declared as automatically reservable Reservation is cancelled by pressing the dynamic AutoRes key again Selective reservation By pressing the dynamic SelecRes SelResOf key the attendant can selectively reserve trunk groups or selectively cancel reservation The attendant selects and confirms the trunk group by either by moving the selector bar reverse video with the HE and or by entering the trunk group s number which appears at the top of the screen and pressing Enter on the keyboard If three digits are entered confirmation is automatic If the number does not correspond to an existing trunk group the message Bundle does not exist is displayed accompanied by an audio signal beep Press the Hr key to change pages When the trunk group is selected pressing the dynamic SelecRes key allows the specific trunk group to be reserved and pressin
9. key call party 1 is automatically put on hold and hears the on hold music Window for conversation with call party 2 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 2 7 Chapter 2 2 1 2 5 2 2 1 3 2 2 1 3 1 2 Console features Main telephone facilities Dynamic keys e as in Consultation call to a free set and cancellation The following fixed function keys are active corresponding LEDs lit steady A Broker call the attendant can continue alternating between the two calls Cancelling a consultation call the attendant can cancel the conversation in progress A Transfer see Transfer H Release the console releases both parties and returns to idle Transfer In consultation call position the attendant can transfer a 1st party to a 2nd party Window for conversation with call party 2 Dynamic keys e as in Consultation call to a free set and cancellation Press the Hl key party 1 is transferred to party 2 and the attendant console returns to idle Set forwarding to another set Set with immediate forwarding or forwarding on busy In the following example user 1 has immediate forwarding to set 3008 Dialing entry window After dialing the called party s directory number the dialing entry window shows that the set is with immediate forwarding to another set and gives the name or directory number of the destination set Dynamic keys 3EU19876ENAA E
10. to delete a use Services r set from the installation to modify the status of certain user set features e reset password e forwarding e Do Not Disturb The following items are available when creating or deleting a set Name first name directory number and type of set Class of service categories feature public network access charging and connection Cost center 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Management from the attendant console SERVICE dynamic key 4 1 5 1 Creating a user set After pressing the dynamic Create key the attendant accesses the first field to be completed subscriber query Maximum 12 characters Name Firstname pO Number a Set profile iit Features COS o DOD COS 2 Charging COS a Connection COS oo Cost Center of 57 54 Sd 59 56 Delete Same as Cancel Appl lt gt The categories are automatically completed with the system s default settings but they can be modified The attendant moves from one field to the next with the ha keys The top line of the window indicates the maximum number of characters or settings that can be entered in the selected field Press the HE keys to move the cursor in the field the key erases the current character and the dynamic Delete key erases the contents of the field Set type profile is programmed with the corresponding dynamic keys Press the
11. 1 Type of users filtered The attendant uses the dynamic ListSet and All sets keys to define the users that will be filtered that is Without ListSet Allsets Pressing the corresponding dynamic Without cancels call tracking Filtering type is displayed in the Service main screen in the Filter window 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 5 7 Chapter 9 Management from the attendant console SERVICE dynamic key continuation Charging Services minout ansus cos tme gt Ex 5 1 2 8 2 Charging threshold The attendant selects the charging threshold field with the Cost key enters the threshold value number of charge units and confirms by pressing the Apply key When the option Cost is selected pressing the dynamic key CostOf cancels the selection 5 8 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Management from the attendant console SERVICE dynamic key continuation Charging servic es Cost and time 10182000 Note When the Cost key is not visible press the CostOf key to display it 5 1 2 3 3 Time threshold The attendant selects the time threshold field with the Timekey enters the threshold value number of minutes and confirms by pressing the Apply key When the Time option is selected pressing the dynamic TimeOf key cancels the selection 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 40
12. Chapter 6 Management from the attendant console PWT DECT dynamic key The dynamic key for PWT DECT cece eneeeeeees 6 1 CISC STUNG Sie baln aire acinae AS 6 2 IDS GISTOHING arana O ARR 6 9 MOOV soria E E 6 12 E XPI OO PR N RE OEA E E E 6 12 WNO IG ireren i R E E 6 14 Automatic installation process cccccccccsecccseecceeeceueeseeeeseeeesseeesaeessueensaees 6 15 Chapter 7 Management from the attendant console GUIDE dynamic key Using the dynamic Guide key 7 1 Automatic answer MdG SE Re 7 4 Automate tansi r MOUE SE NN A 7 5 Automatic TEC OCIA MO dE ssion a a 7 5 PhVsical SetingSs Console srcani nue 7 6 Dis payang age in en a asset oa a ad suce tn 7 10 Programming the personal directory VU 7 11 Programming the programmable keys cccceecceeeeeeeeeeneeeeeeeeseeeeneeeeeeeeeas 7 12 Programming An A OM Sn ne dde se 7 13 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Alcatel Lucent 4049 Attendant Console User Manual Chapter 8 Programmable key features 8 1 Directory number supervision 8 1 8 2 Speed dialing numbers o oo ccc cece cece esse cseeeseeeneeesseeneenseens 8 1 8 3 Individual routing is cto etude ae mem oui on 8 1 8 4 Network network transfer 8 1 8 9 Trunk group supervision cece cece cectececeeeceeeeseeeeeeeeees 8 2 8 6 Ou
13. In Conversation the set has gone off hook and the attendant is in conversation with the user if not the attendant can switch to conversation mode by pressing the El fixed function key Is free the user has hung up The attendant is in the same situation as for a call to a free set see Normal call or enquiry call to an internal set On hold the user is on hold consultation call The name of the caller s entity Set directory number Set public network access class of service Incoming external call When there is an incoming call from an external set a window is displayed on the left of the screen TrkGrp U2 In Conversation Figure 1 17 Example incoming external call After answering the call and whenever the attendant is connected to the trunk the following information is displayed 1 the name of the trunk handling the call In the case on an incoming call via ISDN or other call identification service the caller s number if sent or name if Known to the system may be displayed instead of the trunk name trunk status In conversation connected the call with the external party is established Trunk released the external user has hung up disconnected and the trunk is released On hold 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Console overview the user is on hold consultation call 3 call origin e Forwarded the call is from a set wi
14. LED off no call in progress LED on at least one call present LED flashing at least one urgent call present The attendant presses the key to take the waiting call with the highest priority in the traffic flow s handled by the key In system management this key can be dedicated to the following All entity NDDI trunk group calls All entity public DDI calls All entity private DDI LIA calls internal calls All entity unanswered DDI calls Private network calls to the attendant group Public network calls to the attendant group VIP calls local or ISDN via abbreviated dialling Other calls VIP2 calls Call back Common hold Chained extend Charged extend Transfer between attendants Individual attendant calls Within the an entity this key can be dedicated to Trunk group entity calls without dialing Public entity DDI calls Private entity DDI LIA internal calls Unanswered DDI entity calls When the keys are displayed an explicit label defined via system management is displayed next to the corresponding PCOT key Note Programmable key 1 is already programmed as a call presentation key This allows the attendant to 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 8 3 Chapter 8 9 8 10 8 Programmable key features take the call with the highest priority among those waiting and coming from traffic flows involving an external caller external call
15. SAONE ea a 2 20 Incoming external call to a free set ccc ecccesceceeeceeeeceeeceeeeceeeceeeecseeensaees 2 20 Outgoing external Call to a free set 2 21 Description of labels 2 00 00 cceecceceneeceeeseeseeeseeeseeeees 2 21 Label for the 2nd field status messages neensnnenseeenneeenrenrrrenrnresnnrrssnneee 2 21 Label for the 1st field status messages ccccceseeccseeeceeeeeceeeecseeeesseeeesaues 2 22 EXC A CAN RS nnn ce en Ge noi dns 2 23 Chapter 3 Console features Additional telephone facilities PV AUC ROY Se a ae du 3 1 POr D wren upc ct caiematree A st aauadeamianantia nial suasaeenammentiect 3 1 Bara BI QMO MN uaa MR en Rance rar est 3 1 OVOME n eee ae Pe ae Ee Pee eR ee EIT a Ore RECIPE E 3 1 NO ed tla an te fiat en gett Da en a AE aa it 3 1 FOWO A de A T E 3 1 PIOOCGORNT 2 dat ane E 3 1 PACS os 3 2 CSA ee deste cteceaue 3 2 CHATS nee On 7 nn 3 2 PUNNOUINC er gis nd ae RER ue ae On nat te ta a ene aeons 3 3 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Alcatel Lucent 4049 Attendant Console User Manual 3 1 11 CANBAER esta serch aes ee cg tee i et ated ee ete 3 3 3 1 12 LEIVO Be 4 RaMeme yt nate emo a OEE TE 3 4 3 1 13 DISON 4 terenerrenter see mercer rir a D de ere 3 4 3 1 14 PAGNO arene ee ieee ee cr ne rer errr rere ener eter rece EE 3 4 3 1 15 DTMF Send DTMF ONE a a leks eats diese 3 4 3 1 16 FASANO sceso be en Co 3 4 3 1 17 ROLAN IDSC INI
16. The attendant performs speed dialing by using the direct access prefix the access prefix followed by the row designation for the speed dialing number pressing the key programmed for an speed dialing number Standard speed dialing is typically used for longer numbers that are required during external dialing As soon as dialing entry analysis is complete the screens and rest of the procedure are the same as for a standard call Call by programmed key When a key has been programmed see Alcatel Lucent 4049 Professional Attendant Console Management from the attendant console GUIDE dynamic key Programming the programmable keys pressing this key sends the call to the set The screens and the procedure are the same as for a standard call Call to an internal user who is not free A user on a call with another party is seen as Busy if barge in is not authorized If the barge in is authorized the attendant will note one of the following states Busy internal if the set is an internally busy single line set or an internally partly busy 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Console features Main telephone facilities multi line set Busy external if the set is an externally busy single line set or an externally partly busy multi line set Busy full internal and is fully busy by a last internal call Busy full external if the set is a multi line set and is fully busy in conv
17. a programmed conference e 4 Trace triggers call tracing e 5 DTMF Send to switch to transparent multifrequency dialing e 6 Record recording of the conversation 2 5 Call routing 2 5 1 Incoming external call to a free set When the external call is established the attendant sets up a consultation call to an internal set see Consultation call to a free set and cancellation 2 5 1 1 Routing without presentation The attendant does not wait for the called party to answer By pressing the IE key the 2 20 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 20 162 2 5 2 2 5 2 1 2 5 2 2 2 6 2 6 1 Console features Main telephone facilities attendant routes the external caller to camp on or ring the intended internal user Camping is still supervised by the attendant console in the Camp on circuits and hold window As long as the internal user has not answered the attendant can retrieve the camping call with the F key LED on If the wait continues the routed call changes to urgent it is displayed in the Next calls window and the and LEDs flash The attendant can also route an external call with an IndCamp programmable key routing is then displayed on screen next to the IndCamp key and by the programmable key s LED The call can only be retrieved with the IndCamp key Routing with presentation The attendant waits for the called party to answer and then puts the first
18. are moved to the call window that is displayed on the left side of the screen The call window showing call characteristics includes the items listed in Alcatel Lucent 4049 Professional Attendant Console Console overview Answering an internal call From this screen the attendant can activate a consultation call to another set or release the call in progress by pressing the El key Dynamic keys e 1 PersDir personal directory e 2 FwdAC transfer to attendant e 3 ProgConf transfer to a programmed conference e 4 DTMFSend switch to transparent multifrequency dialing e 5 Record recording of the conversation Answering an external call To answer an external call the attendant has two alternatives 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Console features Main telephone facilities el LED on when applicable the attendant may press a PCOT programmed key LED on and may then be connected to the call with the highest priority in the waiting queue s If the attendant does not answer immediately after a 30 second timer the call changes to urgent mode the urgent call counter in the Next calls window is incremented and the call seize key LEDs flash When an external call is received the following screen is displayed Call display Aftendant Alcatel 4049 Professional AHen dant Pac wg KE N all ndoa 1264 pon carcuts and hold foal TotalpO Ur
19. call back return from chaining etc Programmable Keys defined as Programmable are made available to the attendant who can program them using the Guide feature When the keys are displayed the number programmed is displayed next to the corresponding KeyProg key Pressing this key makes the call directly with no dialing Note In the case of an external number of unknown format the attendant should use the fixed function key Transfer with privilege This feature is used by the attendant to allow a caller to dial outside when his her public network access class of service does not allow this To do this the programmable key must contain the seize prefix and the corresponding public network access class of service While in conversation with the user the attendant presses this key to authorize this user to dial an external number 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console
20. display is for a set that the call has reached via forwarding or overflow 4 set entity name 5 set directory number 6 set access class of service or public network number 1 3 3 2 Answering an internal call When a call is received on an internal set a window is displayed on the left of the screen Michael Lane Q 3005 Andrew Marshall Forwarded In con s Figure 1 16 Example window for an internal call After answering the call and each time the attendant is in conversation with a user for example after outgoing call seize the following information is displayed in the window 1 the name or directory number of the user making the call 2 Set status icon see Normal call or enquiry call to an internal set 3 Entity name 4 Call origin e Forwarded the call has been re routed following forwarding of the called set to the attendant console e Consultation attendant call from a consultation call e CallBack call in response to a previously confirmed call back request e ATTtransfer 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 1 15 Chapter 1 3 3 3 6 7 8 1 Console overview the call has been forwarded by another attendant Private set transfer to the public network is not authorized Retr inte transfer of a public network call to the set is not authorized Transfer the call has been transferred by a user or an attendant Set status
21. displayed 1 3 1 Console inactive 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 1 9 Chapter 1 3 2 1 Console overview Alcatel 4049 Professional Attendant Pac Attendant 1 a EN all Tuesday 18 October 2000 11264 ALCATEL i EI La start Figure 1 10 Display screen for inactive console This screen shows group status this can be Night mode Day mode Forwarding 1 Forwarding 2 Whatever the service displayed the attendant console is inhibited In this state the only available command is the dynamic key S1 Start to switch the console to the Active state Console active idle state This is the normal status attendant present and ready To switch from the Inactive state see figure Display screen for inactive console to the Active state the attendant must press dynamic function key S1 Start Two basic screens may be displayed according to whether or not the common on hold PCOT Presentation Class of Traffic has been programmed in management The screens for the two modes are basically the same and only differ slightly in appearance Note PCOT Presentation Class of Traffic calls to attendant processing circuit 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Console overview Main call information Calls camping and on field common hold Figure 1 11 Display
22. dynamic Same as key to assign the characteristics of a set that already exists to the set to be created set type categories cost center The attendant dials the directory number or name for directory search then confirms the number displayed by pressing the dynamic Apply key When all settings have been programmed press the dynamic Apply key to create the user Note When the set has been created it can be physically connected to the jack it may then be put into service by picking up the handset dialing the set s directory number followed by the password and then hanging up The set will now be enabled within the system 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 4 11 Chapter 4 Management from the attendant console SERVICE dynamic key 4 1 5 2 Changing user set characteristics Press the Modify dynamic key to modify the characteristics of a set in the system The attendant enters the directory number or name for a directory search of the set to be modified then confirms the number displayed by pressing the dynamic key Apply The set s characteristics are displayed in the window and the different fields other than the number field which cannot be modified are available to the attendant For example subscriber query Maximum 12 characters Name i Firstname Firstname Number 3008 o Set profile 404 Features COS o DOD COS 2 Charging COS r Connection
23. have a DispITxt dynamic key that can be used to send a message to be directly displayed on the display or screen of the set called with no other intervention in the call The window shown is the same as in Calling a free set This message may not be more than 20 characters long 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 3 15 Chapter Console features Additional telephone facilities 3 16 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Chapter 4 Management from the attendant console SERVICE dynamic key 4 1 The dynamic SERVICE key The different programming functions can be accessed via the dynamic Service key when the attendant console is at idle After pressing the dynamic Service key the main screen displays the following information For example Select a service List Costandtime 10 18 2000 euidur over LS orem ae commen gt Figure 4 1 Service window The top line Select a service gives information on the current operation The central part of the screen displays the status or value of certain programmable values such as Overflow Mutual assistance e overflow mutual assistance on or off e overflow mutual assistance threshold Status e attendant group status System e system date e system time 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 4 1 C
24. is a standard alphanumeric keyboard It may be of AZERTY or QWERTY type Note As for any keyboard when the Caps Lock key EJ activated green LED on characters appear in capital letters To deactivate this key during text entry the Shift key must be pressed Number keypad This keypad is used for dialing It consists of the keys from 1 to 9 star asterisk 0 and the pound sign sharp Note The keypad is enabled for dialing when the R key is activated green LED on Feature keys Dynamic keys are keys whose function is determined by the system according to the current feature or programming state They cannot be programmed by the user These keys also shown at the bottom of the monitor display screen are mainly used for telephone features They can have different functions depending on the screen in which they are shown When they are active a label indicates their function Start Guide etc on the screen below their number S1 S2 etc 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Console overview The set of dynamic function keys is also used for customizing the attendant console with the dynamic Guide key modifying system management with the dynamic Service key The and keys are used to change pages Like the feature keys they are displayed on screen 1 2 4 Programmable keys GIGI GIGI LE These keys are used to access additional features The fun
25. is on but not flashing it means that there are one or more messages that have been read and saved Press the dynamic Message key the following window is displayed 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Console features Additional telephone facilities Mail Services Dynamic keys SendText send a message ReadText consult mail in the mailbox there must be at least one message for the key to be displayed Create create or edit personal mail After pressing the ReadText dynamic key a window displays the contents of the mailbox For example Mailbox 1210 00 16 20 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 3 13 Chapter 3 3 1 4 3 3 2 3 3 2 1 3 Console features Additional telephone facilities Each time a message is selected by pressing the corresponding key on the number keypad 1 to or by moving the selector bar reverse video with the keys the message s contents are displayed in the lower part of the window TE a An old stored message is indicated by an asterisk When a message has been selected and read the associated icon changes to Dynamic keys SaveMsg stores the selected message in memory Recall calls back the sender AnswrTxt automatically sends a return message to the sender Note Any message old or new that has been opened but not saved is deleted when the attendant exi
26. may be displayed e LeaveTxt to leave a short text message for the called party e Voice to leave a voice mail message e Beep to activate paging The call is initiated on the user set by pressing the Kl key Call window RS lt USER gt Is ringing 3008 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 2 3 Chapter 2 Console features Main telephone facilities Dynamic keys The dynamic keys for the previous function remain available The user answers the call call window AK lt USER gt In Conversation 3006 Dynamic keys The following dynamic keys can be used by the attendant e 1 ATTtransfer transfer to attendant e 2 ProgConf transfer to a programmed conference e 3 DTMFSend switch to transparent multifrequency dialing e 4 Record records the conversation From this status the attendant directs the conversation and only he she can release the call by using the key 2 2 1 2 2 Putonhold To put a call on hold press the IE key the user set is put on hold with the on hold music or on hold tone The user is then displayed in the Camp on circuits and hold waiting calls window Camp on circuits and hold window Carp on circuits and Totalkt Ur iStt ho 1 lt USER gt lt ENTITY gt The key s LED comes on Dynamic keys e 1 PersDir personal individual directory e 2 Message to access mail s
27. of the corresponding programmed key lights Pressing this key one or several times displays the number of the faulty link s The link can be isolated from the trunk group by a service operation dynamic Service key When the keys are displayed the number of faulty terminations is displayed next to the corresponding BadTrunk key Individual hold The Individual hold feature is used to put an incoming or outgoing external caller on hold on a specific circuit Pressing the key connects the caller to this individual circuit with on hold music and the corresponding LED lights After the timer elapses the LED starts to flash and the wait changes to urgent category Several keys can be programmed for individual hold depending on the size of the system From the idle state of the attendant console the caller is retrieved by pressing this key If the attendant console switches to Inactive mode calls on hold are redistributed after timing out Putting calls on hold does not increment normal or urgent wait counters When the keys are displayed the name of the caller or the name of the trunk group on hold is displayed next to the corresponding IndHold key 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Programmable key features 8 8 Call presentation One or more traffic flows can be associated with one or more PCOT keys The LED associated with the programmed key is used for call Supervision
28. party through to the second by pressing the my key Outgoing external call to a free set The set is not connected to the attendant console The attendant starts a call to an external party by prefix or access code speed dialing programmed key See the description of the procedure in External call From this state the attendant can route the caller without presentation Routing without presentation route the caller with presentation Routing with presentation The information displayed during this routing is the same as for incoming routing Note Call tickets charge units etc are charged to the attendant console if it is the last party involved in a call e g in the case of no answer on a transfer The set is in connection to the attendant console In this case the attendant starts a call to an the external party in the consultation call state and then establishes the link with a standard transfer Description of labels Label for the 2 field status messages Is free 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 2 21 Chapter 2 6 2 2 22 2 Console features Main telephone facilities user free selected by the attendant Is ringing user with attendant call In conversation conversation established Unobtainable user went off hook without being in call mode Set Out Of Service set not functioning properly Set out of moving set p
29. screen for Active console with PCOT not programmed 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 1 11 Chapter 1 Console overview Alcatel 4049 Professional Attendant Pac Main call information Hola eee window RE Common on hold calls Attendant 1 wey N Tuesday 18 October 2000 11284 ext calls Camp on Circuits Pasi Urgent ro Total Urgent eo Camping calls 5 1 52 53 54 55 5S6 q P F er sDir Mail Dispkeys Guide Service Figure 1 12 Display screen for active console with PCOT programmed By pressing function key S3 Display keys the attendant can also view programmable keys on screen Alcatel 4049 Professional Attendant Pac Attendant 1 g ee N Tuesday 18 October 2000 1128 A F1 F5 F9 Fe F10 RER F7 F11 a Fa F17 e calls Camp on circuits and _Total0 Urgentbo_ Urgent 0 Toto urheheo O OOOO _Totaio urbee O OoOO E S1 52 53 S4 S5 S6 Pers Dir Mail Keys ff Guide Service 4 P 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Console overview Figure 1 13 Display screen with programming keys displayed 1 3 3 Call processing The display supplements the information given on the labels by continuously updating information need for call processing D 2 Alcatel 4049 Professional Attendant Pac Attendant 1 RO E x s wal ne C0 Next calls Gamp on circuits and Total3 Urgenti Totaly Urb a
30. the corresponding DSS BLF key Speed dialing numbers An abbreviated number frequently used for external calls can be programmed directly on a key Pressing the key dials the outgoing call as if it had been dialled on the keypad The abbreviated number contained in this key can be modified by the attendant with the Guide function When the keys are displayed the stored name or abbreviated number is displayed next to the corresponding SpdDial key Individual routing This feature allows the attendant to route and supervise a call without placing it in the common waiting queue for redistribution When a call is being routed the corresponding LED lights If the set does not answer before the end of the routing timer the LED flashes to indicate call s change to urgent status individual routing does not increment normal wait counters or urgent wait counters As long as the set has not answered the attendant can retrieve the call by pressing the routing key When the keys are displayed the name number or trunk group name of the two call parties are displayed next to the corresponding IndCamp key Note This key can be activated for a local call or outgoing call It is used to transfer the call Network network transfer This feature is used to inter connect two 2 external trunks via the system a connection which can be released 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 8 1 Chapter 8 5
31. then confirms the number displayed by pressing the Apply key On the right side of the screen a window displays the characteristics of the selected set no modification can be made on the left side of the screen a panel displays feature status For example Programming user s facilities suUbsciber query Name Conditional immediate forwarding Firstname _tasstwor ot o S Jo a SB 1 Reset password e the user has programmed a password PRE By pressing the dynamic PasswdOF key the attendant selects the password field 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 4 13 Chapter 4 Management from the attendant console SERVICE dynamic key The attendant confirms reset by pressing the dynamic Apply key or returns to the previous state by pressing the dynamic Cancel key e There is no password No password If the selected set has no password other than the default password 0000 the dynamic PasswdOF key is unavailable 2 Forwarding Pressing the dynamic Forward key allows the forwarding programming field and displays the following sub menu weir cute no Sdwer soft 8 4 b e The selected set is not forwarding No forwarding The operator can forward the set with the following dynamic keys e Immediate unconditional immediate forwarding e On busy immediate forwarding on busy e No answer deferred forwarding on no answer per system confi
32. 1 3 1 COS OLS ACTS at ae ant 1 9 1 3 2 Console active idle SA ee een eee 1 10 1 3 3 Opero E E E E 1 13 Chapter 2 Console features Main telephone facilities 2 1 SCT e ER er E A E 2 1 2 2 Calling an internal user 0 00 00 cc ects cee eeeeeneeeeeeeeeeeseeean 2 2 2 2 1 Calla free intemal USC te A a iaaa a 2 2 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 0 1 Alcatel Lucent 4049 Attendant Console User Manual 2 2 2 2 2 3 2 3 2 3 1 2 3 2 2 3 3 2 3 4 2 3 5 2 4 2 4 1 2 4 2 2 5 2 5 1 2 9 2 2 6 2 6 1 2 6 2 2 6 3 3 1 3 1 1 3 1 2 3 1 3 3 1 4 3 1 5 3 1 6 3 1 7 3 1 8 3 1 9 3 1 10 0 2 Call to an internal user who is not free cece eee cccceeeeeeeaeeeeeeeeeeesaaeeeeeseeeeeeans 2 12 The set has activated an apology message ccccesceceeeeceeeeseeeeaeeesaeeenauees 2 13 External Call Sn a seca secede a 2 14 External call by prefix or ACCESS COE cccceccceecceeeeceeeeceeeeceeeeeeueeneeseeeeas 2 14 External call with speed dialing Us 2 15 External call by programmed key 2 15 External call with the Redial key cccccccccsseeceeseecseecseeeeceeeeeseueeeseeeesaaes 2 15 External call by the Store and redial key ccccceeceeceeeeeeceeeeeeeeeeeeeseaeeees 2 16 Answering a call ic acacia ciara selected ee Anse nee aed 2 17 ANSWEHNG anenai Call isnot svvessedvastawe nen dicettredydavain amie en 2 17 Answenng an external Call sans a ES 2 18
33. 2 I To select the group containing the required key press the HE keys to reach the left or right group or MA keys to reach the top or bottom group When the group has been selected press the add on module key to be programmed The programming operations are then the same as those described for the programmable keys on the console Note If there is no AOM connected to the keyboard the Prog AOM key is not displayed Caution The AOM extension keyboard connected must be a 40 key keyboard For programmable key features see Alcatel Lucent 4049 Professional Attendant Console Programmable key features 7 14 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 8 1 8 2 8 3 8 4 Chapter Programmable key features Directory number supervision When a key is programmed Directory Number Supervision pressing this key will directly trigger the call to the set The attendant answers the call with the same key Status of the corresponding LED Off if the set is idle and free on if the user is busy rapid flashing if the user is calling the attendant console or has left a call back request flashing slowly if the user is put on hold A set can be supervised by one or more attendants The directory number contained in this key can be modified by the attendant with the Guide feature When the keys are displayed the name or directory number of the supervised set is displayed next to
34. 49 Attendant Console 5 9 Chapter 5 1 2 4 5 10 9 Management from the attendant console SERVICE dynamic key continuation Charging Services Cost and time _10 18 2000 9 20 B cy Note 1 When the Time key is not visible press the TimeOf key to display it Note 2 if the PBX is managed with Charge units Cost will be replaced by Pulse the display is then Pulse instead of Cost PulseOff instead of CostOf The cost and time criteria can be applied simultaneously Filtering list Pressing the dynamic ListSets key displays the filtering list For example 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Management from the attendant console SERVICE dynamic key continuation Filtered user list modification Oy erflow Overtlow gt On Off Overflow threshold 1 Status AC Group Status w Day C Fwdi C Fwd Might se Date 10 18 2000 Time g0 DOD aw On Reserved Bundles 0 aes Delete ile a as a a gt This list has a maximum of ten user directory numbers and is established by the attendant Pressing the dynamic keys Add Set and Delete allows the attendant to add or delete a directory number 5 1 2 4 1 Adding a directory number By pressing the dynamic Add Set key the attendant selects a free field in the list dials the directory number or name for a directory search of the set to be added t
35. 8 6 8 7 8 Programmable key features After answering an incoming call the attendant makes an outgoing call and connects to an external party Pressing the network transfer key connects the two trunks and the corresponding LED lights Pressing the key again results in attendant barge in break in with the barge in tone and the corresponding LED flashes The attendant exits the call and returns to supervision by pressing the key once more When the keys are displayed the name directory number or trunk group name of the two call parties are displayed next to the corresponding TrTrunk key Note This function can only be activated in the case of two external calls Trunk group supervision This feature allows the attendant to monitor trunk group occupancy by means of the programmed key s LED Status of the corresponding LED Off if there is at least one free trunk in the trunk group on if there is no trunk available in the trunk group If there are free trunks pressing this key corresponds to a standard external trunk seize without dialing entry The number of the trunk group contained in this key can be modified by the attendant with the Guide feature When the keys are displayed the name of the supervised trunk group is displayed next to the corresponding BundiSup key Out of service trunk supervision This function warns the attendant of a trunk malfunction no tone on seize As soon as the system detects this the LED
36. A ES SSSR nee Rider ein 3 4 3 1 18 RECO RECORD nn 3 4 3 1 19 D S nn ar tn ns an ide en ad Gale Ta 3 5 3 1 20 RS a Da a ta sheds A cece 3 5 3 2 Feature codes prefixes 0 0 0 0 ccc ccccccecessccsseeeneeseeeseneeeeneeesseseee 3 5 3 3 MASON cee ste cece 3 5 3 3 1 CGONSOIS Idie rea a es tT etna 3 5 3 3 2 DUFNAG AN IACI NAM Call ssec ee EE 3 14 Chapter 4 Management from the attendant console SERVICE dynamic key 4 1 The dynamic SERVICE key 4 1 4 1 1 Taking the console out of service sssesssssesasssssrarsrsrarsnnsnnnarenararesnnarnernnnrerana 4 5 4 1 2 Overflow Mutual assistance ss 4 5 4 1 3 Groupand enmity Stats An chine ote E 4 5 4 1 4 NVE eea E E E E A eee seat tee 4 7 4 1 5 USOT SOIS r sie hon etna mentee doleiad aoe tentert anette 4 9 4 1 6 Speed Dial NUMDETS ns anna Ma due 4 15 Chapter 5 Management from the attendant console SERVICE dynamic key continuation 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 0 3 Alcatel Lucent 4049 Attendant Console User Manual 9 1 9 1 1 5 1 2 5 1 3 5 1 4 6 1 6 1 1 6 1 2 6 1 3 6 1 4 6 1 5 6 1 6 7 1 1 41 7 1 2 1 luo 7 1 4 7 1 5 7 1 6 1 1 7 7 1 8 0 4 E EE EE D dE Re ata A A an 5 1 ROUNO NADICS RS RE nn ES teed Reine noie ne 5 1 CRONO ER 5 3 Overflow Mutual assistance threshold o nsonnoonnonnnennsennerrnernnnrnenrenrnenrnenees 5 12 SCOUT D de de de oo 5 13
37. Alcatel Lucent OmniPCX Enterprise Communication Server Alcatel Lucent 4049 Attendant Console User Manual Alcatel Lucent A Legal notice Alcatel Lucent Alcatel Lucent and the Alcatel Lucent logo are trademarks of Alcatel Lucent All other trademarks are the property of their respective owners The information presented is subject to change without notice Alcatel Lucent assumes no responsibility for inaccuracies contained herein Copyright 2014 Alcatel Lucent All rights reserved The CE mark indicates that this product conforms to the following Council Directives 2004 108 EC concerning electro magnetic compatibility 2006 95 EC concerning electrical safety 1999 5 EC R amp TTE CE E Table of contents Alcatel Lucent 4049 Attendant Console Chapter 1 Console overview 1 1 OC d o a M 1 1 1 2 Alcatel Lucent MMK keyboard 1 1 1 2 1 Alpnhanumeng OVO ACY sie a es 1 1 1 2 2 Number keypad see eeeecee ce eeeeee cece eeeeeeeaeeeeeeeaaaeeeeesaaaeeeessaaaeeseseaaeeessseeseesensaees 1 2 1 2 3 FOORE VS aes cae etcetera end ne oleate a esscniace 1 2 1 2 4 Programmable RO VS a se a a cn 1 3 1 2 5 LATE CO LE Ce LS creator sene ce te eae cae caissn eects sane se oes cceeu dace ates aentdeeteeeteneaataess 1 4 1 2 6 Fixed feature keys Call processing VU 1 4 1 2 7 Bol e t omer rece re ere rr tn cree treet rer ere ee er ee rere eer rt 1 7 1 3 Display screen 9 ee 1 8
38. CHAL 1 Trunk Group 1 mt Peter lane 2 Trunk Group 2 BRITAIR Alexander DEBS 3 0298140000 i persDir Mai Dispkeys Guide Eee Figure 1 9 Example screen The top line of the screen is divided into four fields areas 1 Attendant group status Day mode B Night mode e oy Forwarding 1 e E Forwarding 2 1 8 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Console overview e and also the status of the record conversation feature fama 2 Audio key status dimmed Mute activated micro deactivated active Mute deactivated micro activated e active Loudspeaker activated dimmed Loudspeaker deactivated active Hands free activated dimmed Hands free deactivated 3 A field of 24 characters maximum that can be filled in by the attendant to identify the console 4 Day date and time 5 The main part of the screen is taken up by several windows that change according to the status of the console and operations in progress 6 The bottom line of the screen displays dynamic feature keys S1 to S6 with the labels describing their functions Note A dynamic key with no label is inactive Depending on console status several types of screen may be displayed console inactive console active e PCOT Presentation Class of Traffic not programmed e PCOT Presentation Class of Traffic programmed e with programming keys
39. COS 0 Cost Center 255 of Sz sa od 59 56 Delete same as Cancel Appl lt gt Pressing the dynamic Same as key allows the characteristics of another set to be copied set type categories cost center When all the modifications have been made they are applied to the selected set by pressing the dynamic Apply key Note A digital set cannot be replaced by an analog set or vice versa In such a case the set must first be deleted and a new set created 4 1 5 3 Deleting a user set Press the Delete dynamic key to remove a set from the system The attendant enters the directory number or name for directory search of the set to be deleted and confirms the number displayed by pressing the Apply key A window displays the characteristics of the set to be deleted and the attendant confirms deletion by pressing the Apply key 4 12 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Management from the attendant console SERVICE dynamic key 4 1 5 4 Changing user set characteristics Press the Modify dynamic key to modify the characteristics of a set in the installation The following features can be modified reset password to default set to forwarding or cancel forwarding program or cancel an appointment reminder activate or cancel the Do Not Disturb feature The attendant dials the directory number or name for a directory search of the set to be modified
40. EI key Consultation call selection window Note The phone in conversation icon colored of the user in conversation is replaced by a dimmed phone busy icon Dynamic keys e 1 CallBack to make a request for call back e 2 LeaveTxt to leave a short text message for the called party When the user answers the consultation call selection window is replaced by the consultation call window Consultation call window Dynamic keys e 1 DTMFSend to switch to transparent DTMF Dual Tone Multi Frequency dialing e 2 Record to record the conversation To cancel the consultation call press the key The standard call window again displays the first call party 2 6 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 2 2 1 2 4 Console features Main telephone facilities In this position the attendant can release the conversation by pressing the H key or carry out another put on hold by pressing the Al key Broker call back and forth The attendant can alternate between two calls from the consultation call conversation screen Consultation call window Dynamic keys e as in Consultation call to a free set and cancellation press the IE key call party 2 is automatically put on hold and hears the on hold music Window for conversation with call party 1 Dynamic keys e as in Consultation call to a free set and cancellation press the I
41. Start key 4 1 2 Overflow Mutual assistance The mutual assistance feature is used to forward calls to another attendant or attendant group when the number of waiting calls for the attendant or group is greater than the number established as the overflow threshold Calls are forwarded according to a specific routing table Pressing the dynamic Overflow key allows mutual assistance between attendants to be activated or deactivated this is shown on screen by a dot in the On or Off position Overflo Cverfo Overflow On ml Overflow 1 threshold 1 S2 5 __ Overiuw overffow ei Off Overflow thre sholel This status change applies immediately no confirmation is necessary 4 1 3 Group and entity status Pressing the dynamic InstStat key allows modification of the status of the attendant group and entities supervised by the group Pressing the InstStat key displays the following sub menus S3 51 5 InstStat Day Day 52 52 Forward F arware S23 53 j Forward Forward 54 54 Might i Might 55 4 Entities ld Grou 56 S6 Back Back 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 4 5 Chapter 4 Management from the attendant console SERVICE dynamic key Group status is modified by using the dynamic keys Day Forward1 Forward2 Night For example Status AC Group Status Day Fwelt Cl Fwd Night On the screen a dot indicates the o
42. a field Pressing the EJ key deletes the current character and pressing the dynamic Delete key erases the contents of the field Press the dynamic Same as key to assign the configuration characteristics of an existing set to the set being registered type of set classes of service cost center The attendant dials the directory number or name to search for in the directory and then confirms the number displayed by pressing the Apply key 6 1 2 Deregistering Pressing the dynamic key Deregist key displays a search screen For example 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 6 9 Chapter Management from the attendant console PWT DECT dynamic key PWT permanent user deregistration subscriber query ole Jes 4j gt After entering the PWT mobile s directory number press the Apply key to display the user set configuration Note 1 The user s name can also be entered the PCX then searches for it in the system directory this feature is the same as the one detailed in External visitor Sample of display 6 10 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Management from the attendant console PWT DECT dynamic key PWT user deregistration Deer ji zll atii if 405 permanent 10 18 2000 920 Coma J ts BI The dynamic Apply key is pressed to confirm deregistration of the PWT set permanent internal or e
43. amic key continuation Charging services ListSets E p Error 1018 2000 J S j S jo S fo cme a a The attendant confirms reset by pressing the dynamic Apply key or presses the dynamic Cancel key to cancel and return to the previous state 5 1 2 3 Type of filtering The principle of filtering is to define criteria that result in the creation of a charging ticket when an internal user makes an external call that meets the defined criteria 5 6 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Management from the attendant console SERVICE dynamic key continuation Charging Services Oveflow harging Overflow C On Filtering None Off Overflow threshold Type Cost and time Status AC Group status pel Co Fwd Tax threshold fou C Fwd C Night Duration threshold a mn system Date 10 18 2000 PWT Time g0 System identification DOD C Off 1411111110 On Reserved bundles 0 31 53 3 S4 S5 S6 ListSets AllSets Cost Time Back 4 be After pressing the dynamic Filter key the following features are available ListSet To filter users in the filtering list Without To disable tracking AllSets To filter all system users Cost To define a cost threshold to be defined beyond this threshold filtering is applied Time To define a time threshold beyond this threshold filtering is applied 5 1 2 3
44. an be reached 2 6 3 External call In conversation the trunk is considered by the PCX to be connected on a call Trunk released the trunk is released On hold the trunk is on hold consultation call 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 2 23 Chapter 2 Console features Main telephone facilities 2 24 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Chapter 3 1 3 Console features Additional telephone facilities Dynamic keys The different services offered by the dynamic keys during telephone use depend on the type of use and features of the sets involved Each time a dynamic key label is displayed the feature is available Most of the keys listed below are described in Alcatel Lucent 4049 Professional Attendant Console Console features Main telephone facilities PersDir Personal directory each time the attendant is ready to dial the attendant s personal directory may be used to transmit the number The attendant establishes the directory by using the Guide key see Alcatel Lucent 4049 Professional Attendant Console Management from the attendant console GUIDE dynamic key and can include up to 5 pages each with 12 names Barge in BrgnOff Barge in the attendant uses this key to break in to the call in progress when a busy internal set is called Override Do not follow forwarding when the attendant calls an
45. ant to add or remove sets the list of filtered users Report Allows the attendant to modify the financial report observation period 5 1 2 1 Reading and resetting user set counters After pressing the dynamic User set key the attendant enters the charged user s directory number or name for a directory search then confirms the number displayed by pressing the Apply key Pressing the dynamic Delete key resets the user s counter Example display 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Management from the attendant console SERVICE dynamic key continuation Read and reset user s counters subscriber query CL a J l j S is a A The right hand window displays the identity of the selected set and the contents of the user s charge counters The cost or number of charge units for the user s last external call The cost or total number of charge units since the last reset The total number of external calls made since the last reset The attendant confirms reset of the user s counter by pressing the dynamic Apply key or returns to the consultation status of a user by pressing the dynamic Cancel key 5 1 2 2 Resetting counters for all sets in the system After pressing the dynamic Delete key a confirmation message is displayed 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 5 5 Chapter 9 Management from the attendant console SERVICE dyn
46. be adjusted with the Bi and keys Hands free mode This key is used to make a call without lifting the handset to go off hook answer a call without lifting the handset activate the Hands free microphone during conversation When the feature is activated the LED and the LED on the key are on Fixed feature keys call processing 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Console overview Cancel consutation call _ Store and redial Broker call EI RE aig Trunk re seize gt J e 4 __ Camp on circuits Internal call Transfer or hold End of dialling Es Next call These keys correspond to the basic features available to an attendant for processing calls There is a red LED showing operation for each key Note 1 The MMK key switching is not used in the 4049 application Store and redial The LED for this key lights steady when a number is stored and flashes to show that a number can be stored Operation of this key allows the attendant to store an external number that has just been dialed including the trunk seizure code The number is placed at the top of a table that can hold up to 12 numbers When the console is in idle state or in a single conversation using the key displays a window on the screen This window allows the attendant to choose an exterior number to be redialed from among the last 12 saved or to launch the cal
47. cation made and restores the original value Apply confirms data entered in a field or set of fields e Back applies changes and returns to a previous menu When a field is modified name number or string of characters e pressing the dynamic Delete key allows field contents to be deleted e the key is used to delete the current character character to the left of the cursor e the EL keys are used to move the cursor in the field At any time pressing the Release fixed function key exits Service mode modifications that have not been confirmed are not applied When several windows are displayed simultaneously see figure Service window the 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Management from the attendant console SERVICE dynamic key active window is indicated by its label being red 4 1 1 Taking the console out of service Pressing the dynamic Plug out key switches the console to Inactive mode If the console is the last one of the attendant group in service the group switches to Night mode lf at the time of switchover to Inactive status there are any waiting calls at the console ringing is triggered and a timer is enabled The attendant can put the console back into service to answer calls during the duration of the timer When the timer elapses the calls are forwarded according to the routing tables The console can only be put back into service by pressing the dynamic
48. console SERVICE dynamic key continuation 9 1 5 1 1 Routing tables Pressing the dynamic RouteTab key allows the routing tables for the attendant console attendant group and entities supervised by the group to be modified The following sub menus are available via the RouteTab key 51 S1 Route T als Delete S2 Character 55 Cancel SG Back S2 ACGroau S3 l Entities Three windows showing the contents of the different routing tables are displayed on screen For example Program routing tables Console and group Console Day 3400 ooo Forward 3401 Forward 34020 Night an o Night set o m Entity status ENTITY 0 Day 5228 O Forwarc1 5426 Forward2 6423 oo Night a562 Might set 423500 y Group Day 528 o Forward 646 Ooo Forward saa Night 4662 Night set 42350 S1 52 s3 54 55 56 Console CGrou Entities Back lt gt The console and group routing tables are shown on the left side of the screen The first page of entities and the routing table for the selected entity are displayed on the right side of the 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 5 1 Chapter 9 Management from the attendant console SERVICE dynamic key continuation screen Pressing the Console ACGroup and Entities keys displays the corresponding routing tables Once a routing table has been selected the atten
49. ction of these keys is not determined from the attendant console but by system management The following features can be assigned to these keys not assigned directory number supervision speed dialing numbers individual routing network network transfer trunk group supervision ut of service trunk supervision individual hold Call presentation programmable transfer with privilege general hold PCOT Presentation Class of Traffic Note 1 in the idle state the settings of some keys can be modified by using the GUIDE feature key The settings that can be modified are the following trunk group supervision directory number supervision out of service trunk supervision speed dialing numbers programmable by attendant Note 2 In teleohony mode and on attendant request the dynamic DispKeys key is used to display the functions of programmable keys 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 1 3 Chapter 1 2 5 1 2 6 1 Console overview Audio keys Five keys are used to control the audio feature Mute This key is used to activate or cut off the handset microphone or Hands free id microphone during conversation keyboard speaker When the mute feature is activated the LED lights Loudspeaker This key is used to activate or deactivate the keyboard speaker When the speaker is on LED on the volume setting can
50. d 03 October 2008 Alcatel Lucent 4049 Attendant Console Console features Main telephone facilities e 1 Override is used to override the forwarding command and connect to dialed party e 2 CallBack is used to leave a call back message Press the key the forwarding destination set is rung Dialing entry window PA D lt user2 gt IS inging EM TITY 1 S006 Cat 2 Dynamic keys e 1 Override is used to override the forwarding command and connect to dialed party e 2 CallBack is used to leave a call back message Then proceed with user 2 as in The set is not forwarded Note If the set called has immediate forwarding to an external number the messages External and Is free are displayed After the call the display becomes External 2 2 1 3 2 Set with forwarding on no answer timer In the next example set 3005 has forwarding on no answer timer to set 3008 After dialing the directory number of the called party the dialing entry window shows Dialing entry window amp lt USER gt Note There is no on screen indication that the set is forwarding The forwarding information appears on the dynamic keys when appropriate If the attendant presses the FH key set 3005 should ring Dynamic keys e 1 Overid is used to override the no answer period to ring the destination set e 2 Callback is used to leave a callback message e 8 Voice is used to leave a voice
51. dant can modify the contents of the table by using the following keys the CL keys to select a field the Enter key on the keyboard to move to the next field the Character key when a field is empty This key must be confirmed before beginning to enter a letter See note below the dynamic Delete key to delete the contents of the field the ae keys to move the cursor in the field the EJ key to delete the current character Note When the cursor is in an empty field the dynamic Character key must be confirmed Otherwise when the attendant starts to enter a name a search by name operation will be launched and the following table will appear Console and group Program routing tables ENTITY 0 Al Forward Forwarcd2 Might Entity status Might set ENTITY 0 Day Group Forward Day Forward2 F orwarclt Po Night F orwar c2 Night set Might Night set fp nan LET eee ie a EES es El E After entering at least two 2 characters the attendant can choose to search by name initials 5 2 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Management from the attendant console SERVICE dynamic key continuation name and first name In the entity window the attendant can select an entity by moving the selector bar reverse video with the keys or use the Enter key on the keyboard to move to the next field Changes take effect when the at
52. e expiration date for this set see Registering Deregist To deregister the PWT set see Deregistering 6 1 5 Who Is Press this dynamic key to find a PWT user by IPUI N identification number A search panel displays PWT Subscriber query List Costandtime CL ore S Jo S cates nt dl The attendant enters the user identifier number and confirms by pressing the Apply key Sample display 6 14 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Management from the attendant console PWT DECT dynamic key PWT Subscriber query Registration 4075 Extvisit 10 18 20 9 20 0911 2000 ECS E E E ee Er The following dynamic keys are available Deregist to deregister uninstall the PWT set see Deregistering Modify to modify the characteristics of a PWT set see Modify 6 1 6 Automatic installation process Pressing the dynamic Inst On or Inst Off key displays a PWT installation screen For example 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 6 15 Chapter Management from the attendant console PWT DECT dynamic key PWT Subscriber query User research x IR After entering the PWT directory number press the dynamic Apply key to display the configuration of the user set Note The user s name can also be entered the PCX then searches for it in the system directory this fea
53. ed by name Dial by name can be requested either from the idle state or in the consultation call phase As soon as a key on the alphanumeric keyboard is pressed the attendant console switches to Dial by name mode Dial by name window 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Console features Main telephone facilities The attendant can confirm selection as soon as the second character is displayed or wait and enter additional letters Dynamic keys e 1 Name to select a call by name or part of the name e 2 Initials to select a call by initials e 3 LName FN to select a dial by name and first name The attendant selects the requested user either by name or part of the name key Si or by initials key S2 or by name and first name key S3 Note If the attendant presses one of the keys S1 to S3 but has only typed a single character the message More than one character is displayed in the call window and only the S1 key Modify becomes available The system then accesses the name table and displays the list of matching items Example of a name list obtained by using the initials WJ 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 2 11 Chapter 2 2 1 6 2 2 1 7 2 2 2 2 Console features Main telephone facilities J ognon hen M l The user is selected as described in Call by personal directory Call by speed dialing
54. ed by the row of the speed dialing number pressing the key programmed for a speed dialing number As soon as dialing entry analysis is complete the screen is the same as that described in External call by prefix or access code External call by programmed key When a key has been programmed see Alcatel Lucent 4049 Professional Attendant Console Management from the attendant console GUIDE dynamic key Programming the programmable keys pressing the key seizes a trunk in the supervised trunk group and begins dialing the designated number External call with the Redial key 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 2 15 Chapter 2 Console features Main telephone facilities Any external or internal number transmitted from the console is automatically stored including the prefix This number is placed at the top of a list that can include up to ten numbers When the list is full the last number recorded replaces the oldest number stored Whenever the attendant is ready to dial the Redial T key LED on can be used to automatically send a previously used external number i Pressing this key again displays a window showing the list of stored numbers Note 7 an internal number is not automatically dialed Pressing the steady key El lit steady displays the call that will be dialed by the key K lit steady 2 If pressing on the El key lit steady automatically redials the last n
55. elody key to select the ringing melody After pressing the Melody key the Ringing parameters panel appears in the Guide window Ringing parameters Ringing i Type of Foma SS S inging 51 3 2 33 54 So SG MELO 1 MELO 2 MELO 3 MELO 4 MELO 5 MELO 6 A gt Press dynamic keys MELO1 to MELO10 to listen to and select a melody Press the PES keys to display the labels for dynamic keys MELO6 to MELO10 The selected melody is displayed on screen and selection is confirmed by pressing the dynamic key Back 7 1 4 2 Selecting ringing type Press the dynamic Mel type key to select the type of ringing After pressing the dynamic Mel type key the Ringing parameters panel appears in the Guide window 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 7 7 Chapter 7 1 4 3 7 Management from the attendant console GUIDE dynamic key Ringing parameters Ringing MELO 1 eeo orme EE ninging 51 5 S3 S4 S5 S6 Without Delayed Beep a P Keys S1 to S3 can be in 2 different positions 1 Without Normal 2 Delayed Normal 3 Delayed Beep These keys have the following functions Without to delete the ringing Normal to select the ringing that is generated upon call presentation Delayed to select ringing that is generated per timer soon after call presentation Beep to precede ringing by a beep upon call presentation Select
56. ersation with another external user The dialing entry window is the same in all cases only the label showing the type of busy will be different Dialing entry window Busy internal Sy lt USER gt Busy Intemal ENTITY gt 3005 Cat 2 Dynamic keys e 1 Intrus is used to break into a call if barge in is authorized e 2 CallBack is used to leave a call back message e 3 LeaveTxt is used to leave a message for the called party or Voice is used to leave a voice message if voice messaging is provided e 4 DispITxt is used to send a message limited to 20 characters that is directly displayed on the screen of the set called with no other intervention during the call if barge in is authorized 2 2 3 The set has activated an apology message When the set called has activated an apology message the following screen is displayed after Dialing entry Dialing entry window apology message 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 2 13 Chapter 2 Console features Main telephone facilities Alcatel 4049 Professional Attendant Pac Attendant 1 E ake ay a Tuesday 18 October 2000 T1284 Camp on circuits and Total Ure i In RS mmindomtaut do not disturb ESS lt USER gt Absent Msg Is free lt ENTITY 3008 Cat 2 callback Lever de a AE gt SSS SSS Dynamic keys e 1 CallBack to leave a request for ca
57. ervices e 3 DispKeys displays programmable keys e 4 Guide to enter guide mode 2 4 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Console features Main telephone facilities e S5 Service to enter service mode The normal wait counter shows that the call is waiting If the attendant does not retrieve the call within 30 seconds the LEDs of the and key flash the Camp on circuits and hold window changes to camp on circuits and Totalkt Uri 1 lt USER ENTITY The dynamic keys for the previous function remain available The attendant retrieves the waiting call by pressing either the or key and returns to the following window From this screen the attendant can activate an consultation call to another set or release the call in progress by pressing the H key 2 2 1 2 3 Consultation call to a free set and cancellation The consultation call is activated from the conversation screen or the dialing window The attendant dials the first digit 3 of the set to be called 3005 in the example below Consultation call Dialing entry window The yg key LED lights Press this key to cancel the consultation call 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 2 5 Chapter Console features Main telephone facilities Dynamic keys e at this stage no dynamic keys are available When numbering is complete the attendant presses the
58. es or deactivates automatic transfer mode On screen a dot in the On or Off position indicates the status of the feature In automatic transfer mode transfer of a call to a local user is only performed automatically if the user is free Note There is no automatic transfer between attendants After pressing the dynamic Transfer or TransfOf key the Configuration window is active in the Guide window for example __ Operating Operating parameters parameters Automatic answer On Automatic answer O On Off s Off Automatic transfer ON Automatic transfer On Off eu Automatic record c On Automatic record On Off Off 5 2 Transfer Trantor When the console is in automatic answer mode the automatic answer LED lights steady see Alcatel Lucent 4049 Professional Attendant Console Console overview LED group 7 1 3 Automatic recording mode Pressing the dynamic RecordOf Record key activates or deactivates automatic conversation 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 7 5 Chapter 7 1 4 7 6 7 Management from the attendant console GUIDE dynamic key recording mode On screen a dot in the On or Off position indicates the status of the feature When automatic recording is applied any call established internal or external is automatically recorded on the recorder connected to the console After pressing the dynamic Record or RecordOf key the Configuratio
59. etween the start and end dates will be automatically printed out at the end date In our example this is a period of one month that will be cyclically applied for the print out and monitoring period of subsequent financial reports Overflow Mutual assistance threshold Pressing the dynamic key Overflow allows the attendant to define the mutual assistance threshold between attendants The value of this threshold determines the number of calls that the group can have waiting additional calls beyond this threshold are forwarded to other attendants For example 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Management from the attendant console SERVICE dynamic key continuation Modify traffic overflow threshold List st and time CL ote JF J fst The mutual assistance threshold field is selected in the main Service screen in the Overflow field The value specified is applied when the attendant exits by pressing the dynamic key Back 5 1 4 Set Counters Pressing the dynamic key Nb sets allows the attendant to display the number of sets configured in the system and the number of sets with DOD rights in the system For example 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 5 13 Chapter Management from the attendant console SERVICE dynamic key continuation Charging servic es 10 18 2000 9 20
60. exits Guide mode modifications that have not been confirmed are not applied When several windows are simultaneously displayed see figure Windows for Guide mode the active window is indicated by its label which appears in red 7 1 1 Automatic answer mode Pressing the dynamic AutoAnsw AutoAns key activates or deactivates automatic answer mode On screen a dot in the On or Off position indicates the status of the feature In automatic answer mode calls are automatically presented to the attendant according to the priority defined in system management A programmable system timer is used to separate consecutive calls 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Management from the attendant console GUIDE dynamic key After pressing the dynamic AutAnsw or AutoAns key the Configuration window is active in the Guide window see figure Windows for Guide mode for example Operating perating parameters parameters Automatic answer On Automatic answer C On fj Off Off Automatic transfer On Automatic transfer On Off Off Automatic record Ci On Automatic record C On Off Off 51 AULA NSW Ree When the console is in automatic answer mode the automatic answer LED lights steady see Alcatel Lucent 4049 Professional Attendant Console Console overview LED group 7 1 2 Automatic transfer mode Pressing the dynamic Transfer TransfOf key activat
61. f Overflow threshold 1 Name status Firstname PO AC group status Day Fwdi Number 300 0 0 t lt i O Ci Pwd C Night Set profile 4075 Intwisit Sy stem Features COS Date 10 15 2000 DOD COS Time g0 DOD Ci Off Charging COS 1 On Connection COS Tq Reserved bundles 0 Cast Center 255 Expiration 0 11 2000 Delete T as i ia _ caite apy gt The class of service fields are automatically initialized with the system s default settings but may be modified The attendant moves between fields with the ML keys or uses the Enter key on the keyboard to move to the next field The top line of the window indicates the maximum number of characters or settings that can be entered in the selected field Press the HE keys to move the cursor within a field Pressing the EJ key deletes the current character and pressing the dynamic key Delete erases the contents of the field Press the dynamic Same as key to assign the configuration characteristics of an existing set to the set being registered type of set classes of service cost center The attendant dials the directory number or name to search for in the directory and then confirms the number displayed by pressing the Apply key 6 1 1 3 External visitor Pressing the dynamic ExtVisit key displays a registration screen For example 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 6 7 C
62. first line is used to select a message with no content to create free input The second line offers the last message sent The last three lines allow previously created personal messages to be selected The attendant selects the message either by pressing the corresponding key on the number keypad 1 to or by moving the selector bar reverse video with the keys and confirming selection with the Enter key on the keyboard The message is transmitted automatically except for Create type messages If the attendant selects Create the attendant can enter a message which is created in the lower panel of the window 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 3 11 Chapter 3 3 1 3 3 Console features Additional telephone facilities Send text Create M ail To user To create Aj send last You can call direct 4 5 ooo fa BI Dynamic keys OtherMsg pressing the OtherMsg dynamic key allows return to select another message end text after being completed the message is sent by pressing the SendText dynamic key The transmission report is displayed as Message has been sent Pressing the A key exits mail services and the console returns to idle Reading messages The arrival of one or several new messages is indicated by the Message LED flashing see Alcatel Lucent 4049 Professional Attendant Console Console overview LED group If the LED
63. from system management console access to the following features can be authorized restricted or controlled with a password e group status e group status e group status e group status e modification categories night day mode 1 mode 2 of feature connection network access and charging classes of service e Like Manager Att Group e date time update e management of speed dialing for external numbers e management of subscriber sets creation modification and deletion directory number e modification of cost center e charging e out of service trunk display e trunk group reservation automatic selective e direct seize locking 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 2 1 Chapter 2 2 2 2 1 2 2 1 1 2 2 1 2 2 2 1 2 1 2 Console features Main telephone facilities traffic overflow user service management entity status night entity status day entity status mode 1 entity status mode 2 attendant console routing tables attendant group routing tables entity routing tables wireless PWT DECT set registration and de registration wireless PWT DECT set install and uninstall Calling an internal user Calling a free internal user Attendant Control When a valid free internal user is called the set momentarily comes under Attendant Control Reserved This state is indicated to the called set with a display but the set does not
64. g 000298140000 F6 KeyProg fo Write your own logo Language French Loga Attendant 1 51 2 53 54 85 S6 gt The keys are shown in order from top to bottom and from left to right After selecting a key the setting to be modified is displayed in reverse video The attendant can program or modify the settings of the following keys programmable key KeyProg number trunk group supervision key BundlSup trunk group number speed dialing key SpdDialing or AbNumber speed dialing or abbreviated number set supervision key DSS BLF directory number To modify or enter values for a programmable key press the required key to display its content in reverse video Press the Enter key on the keyboard to exit the programmable key Any changes made are applied by pressing the dynamic Back key or the Enter key on the keyboard Note Programmable key 1 the first key at the top left of the screen is pre programmed PCOT and cannot be modified Programmable key names BundlSup SpdDial etc are established via system management 7 1 8 Programming an AOM Press the dynamic ProgAOM key to program or modify the content of add on module keys 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 7 13 Chapter 7 Management from the attendant console GUIDE dynamic key Program y our own programmable keys key programming English Attendant 1 RS ee ee ee ee ee
65. g the dynamic SelecResOf key allows the reservation to be cancelled even for a trunk group reserved automatically 4 1 4 3 Changing date and time Pressing the dynamic key Date allows the attendant to change the system date Two digits must be entered for the day two digits for the month and four digits for the year Pressing the dynamic key Time allows the attendant to change the system time Two digits must be entered for the hour and two digits for the minutes System System Date EE Date 10 18 2000 Time 920 Time FF eda DOD C off GT F On Reserved Bundles 0 On Reserved Bundles 0 5 3 S4 Date Tire Date or time changes take effect when the console exits Service mode and returns to idle 4 1 5 User sets Pressing the dynamic key Set Mngt gives access to management of certain user set features The following sub menus are available via the Set Mngt key 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 4 9 Chapter 4 10 4 Management from the attendant console SERVICE dynamic key The following servi Create 55 g 51 Set Mngt Create Delete Bare as Mena S6 Back 1 NS Delete 5 2 Same as 55 Cancel S6 Back Delate __ ve cel gt D 54 S1 Services Delete 55 Cancel S6 S6 Back Back ces are available via the Set Mngt to create a user set Modify to modify user set characteristics Delete
66. getPO OOOO Urgent 0 Total rr tre 1 Bundle 02 pedir Mail Dares TEA Bae Dynamic keys e 1 PersDir personal directory e 2 Mail attendant messages e 3 DispKeys displays programmable keys e 4 Guide to enter guide mode e 5 Service to enter service mode The attendant takes the call by pressing one of the keys corresponding to the situations listed above The following screen is displayed Call window 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 2 19 Chapter 2 Console features Main telephone facilities Alcatel d0 49 Professional Attendant Pac Attendant g ate rel ail Tuesdoyl8 Octobe 2000 TTA Terap o Urgembo calls Comp on arewt and hold TotalpO Umem To Ueo OOO o l lt TrkGrp 02 gt In Conversation Pas Dir Fomdac Te DTME Ben Record Caller items no longer appear in the Next calls window and are moved to the call window that is displayed on the left side of the screen The call window showing call characteristics includes the items listed in Alcatel Lucent 4049 Professional Attendant Console Console overview Incoming external call From this screen the attendant can activate a consultation call to another set or release the call in progress by pressing the El key Dynamic keys e 1 PersDir personal directory e 2 FwdAC transfer to attendant e 3 ProgConf transfer to
67. guration e BsyNoAns immediate forwarding on busy set and deferred on no reply After selecting a type of forwarding by pressing the corresponding dynamic key the attendant dials the forwarding destination number Forwarding on busy MEL Pressing the key deletes the current character and the Delete key deletes the contents of the field The attendant confirms forwarding by pressing the Apply key or returns to the previous state by pressing the dynamic Cancel key e Ifthe set is already forwarding 4 14 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Management from the attendant console SERVICE dynamic key Forwarding deletion 3008 The attendant can cancel forwarding by pressing the dynamic Apply key 3 Do Not Disturb Pressing the dynamic DND DND Off key allows the attendant to select the programming field for the Do Not Disturb feature e The set is not in Do Not Disturb mode Oo Not Disturb is of By pressing the dynamic key DND the attendant activates the feature on the selected set DND takes effect immediately e The set is in Do Not Disturb mode ta Do Hai Cesu amp on By pressing the dynamic DNDOff key the attendant cancels the feature on the selected set the cancellation applies immediately 4 1 6 Speed Dialing numbers Pressing the dynamic key ComRep SysDir key gives access to system speed dialing numbers a common directory established via system manageme
68. hapter 4 Management from the attendant console SERVICE dynamic key e authorization or restriction for access to the public network DOD for sets in the system e number of trunk groups under attendant control reserved Charging e filtering per designation e type of filtering implemented for call tracking or chargeback e cost threshold e time threshold PWT e management of PWT wireless sets DECT The bottom line of the screen displays the dynamic keys that are used to program the different functions Pressing either of these keys PI displays the labels for keys otherwise not shown on screen The Service key provides access to the following 4 2 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Management from the attendant console SERVICE dynamic key 55 Service Je 5 51 51 Plug out p Start RoutgTab RUE S2 Se Ee Cyerlow Grou Entities cg 31 InstStat Day i m ac Farwardi S3 5 Forward Char i Set SA Might Date 55 Entities Fr 55 Sd Bac ListSet Repot C4 S Report system DOD Bac BunileRs s3 S S resh Dete o e i Delete 4 oe ce ee Sd SG Nb Sets _ _ Back S5 Si Set Mnat Create ail Monte Wireless Regist 52 3 nl Dace Deredist S SA Moniy BIVICES S4 E Expired ack Pere Who is 55 __ Cancel start Inst __ A ly a S si OS ni Sto Inst ae Back
69. hapter Management from the attendant console PWT DECT dynamic key PYVT external user registration List E __ ore JF J S Jo cats nts Specify the user s PWT identifier number IPUI N Press the dynamic Apply key to display the registration panel For example 6 8 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Management from the attendant console PWT DECT dynamic key PWT external user registration Registration Overflow Becca C On Maximum 12 characters Off Overflow threshold 1 Name Status Firstname Po AC Group Status Day Fwd Number 3200 Co Pwd C Night Set profile 4075 Extvisit System Features COS o Time g20 DOD Ci Off Charging COS 4 On Connection COS 9 Reserved bundles 0 Cost Center 265 Expiry 09 11 2000 ate sane as i A En Analy gt The class of service fields are automatically initialized with the system s default settings but may be modified As in the case of the internal visitor the following field is also presented Expiration As in the case of the internal visitor the following field is also presented The attendant moves between fields with the HA keys or uses the Enter key on the keyboard to move to the next field The top line of the window shows the maximum number of characters or settings that can be entered in the selected field Press the HE keys to move the cursor within
70. he console offers a test for keyboard keys 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 7 9 Chapter 7 Management from the attendant console GUIDE dynamic key Testthe keys English Attendant 1 ES EEE EE EE EE E D The attendant can test each key on the console Each key tested by the attendant is displayed with the message key tested press the dynamic key Back to exit Test mode 7 1 5 Display language Press the dynamic key Language to select the language used for displaying information on screen After pressing the d Language key the Select your language panel appears in the Guide window see figure Windows for Guide mode for example The language is selected by pressing the corresponding dynamic key This language replaces the language used previously in the Language section 7 10 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 7 1 6 Management from the attendant console GUIDE dynamic key Press the gt keys to display other languages The languages available depend on the system configuration Confirm by pressing the dynamic key Back The console will proceed through a reloading phase to apply the change Programming the personal directory Pressing the dynamic key PersDir displays the first page active window for programming a personal directory list Programy our personal directory 14151 Attendant group 11 1
71. hen confirms the directory number displayed by pressing the Apply key 5 1 2 4 2 Deleting a directory number The attendant selects the directory number to be deleted by moving the selector bar reverse video with the FL keys then deletes the directory number by pressing the Delete key 5 1 2 5 Financial report Press the dynamic Report key to modify the start and end dates of the financial report on charging For example 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 9 11 Chapter 5 1 3 9 Management from the attendant console SERVICE dynamic key continuation Charging services Dam Qverflonr gt On Off Beginning Date Overflow threshold 1 01 10 2000 Status AC Group Status oe C Fwd C Fwd End date C Nigh 01 11 2000 System amp _ Date 10182000 Time g0 DOD C Off On Reserved bundles 0 31 5 2 S3 S4 55 S6 Beg date End date Back ia be The attendant can use the dynamic keys Beg Date and End date to modify the start and end dates that define the financial report monitoring period Press the Cancel key to retrieve previous dates To modify dates the attendant must enter two digits for the month two digits for the day and four digits for the year Pressing the EJ key deletes the current character and pressing the dynamic Delete key deletes the contents of the field The financial report concerning the period b
72. internal set with immediate forwarding or forwarding on busy to another set pressing the key forces the call to the set initially called FWD Follow forwarding when the attendant calls an internal set with forwarding after timer to another set pressing the FWD key gives the attendant the capability to forward her call to the forwarding destination set ForwdAC Transfer to attendant this key allows the attendant to forward the call in progress to another attendant or attendant group via their respective call prefixes ProgConf Transfer to a programmed conference This key allows the attendant to transfer an external or internal caller to a programmed conference 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 3 1 Chapter 3 1 7 3 1 8 3 1 9 3 Console features Additional telephone facilities Trace This key is used to trigger call tracing in order to capture available call information associated with a call deemed malicious or threatening Note This feature is not available in all countries or jurisdictions Chained Charge unit with chained extend Routing with chained extend allows the attendant to route an external call to an internal user so that the call automatically returns to the attendant console when the internal user hangs up The attendant can thereby route the same call to several sets in Succession For an external outgoing call when the attendant has selec
73. ion is confirmed by pressing the dynamic key Back Setting the volume level Press the dynamic key Mel Lev to adjust the ringing volume After pressing the dynamic Mel Lev key the Ringing level panel appears in the Guide window Ringing level esau ne 51 52 S3 Sd S5 SE NN SSSR H Press the dynamic Level and Level keys to reduce or increase the volume a level scale is displayed on screen Press the dynamic Play and Stop keys to play and stop the ringing Confirm by pressing the dynamic key Back 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 7 1 4 4 7 1 4 5 Management from the attendant console GUIDE dynamic key Modifying console name Press the dynamic Logo key to name the console When the console is at idle this name will be displayed at the top of the screen After pressing the Logo key the Customer Logo Definition panel appears in the Guide window Customer Logo Definition Delate k ct Benen Fine gt Enter the console name 24 characters maximum via the keyboard The dynamic Delete key can be used to delete the contents of the field and the key to delete the current character Confirm by pressing the dynamic key Back Testing the console Press the dynamic key Test perform a quick console test Sample display Test the keys The console and key LEDs flash and ringing sounds hit any key to skip this mode After a timer t
74. ional telephone facilities LeaveTxt Send a text message This key allows the attendant to leave a text message for an unanswered call to a free or busy set see Calling a free set DispITxt Send a message that is displayed on screen this key allows the attendant to leave a text message that is displayed directly on the screen of a set that is busy when the attendant calls see Calling a busy set Paging Start paging this key allows the attendant to start paging when an internal user with this service but who has not forwarded to paging calls DTMFSend DTMF Off Switch to transparent Dual Tone Multi Frequency dialing In installations where DTMF is not the default dialing mode this key allows the attendant to switch to transparent multi frequency dialing during an established external call By pressing the DTMFSend key any DIMF dialling performed on the keypad will be transmitted by DTMF tones through the network to the remote system The attendant returns to standard call by pressing the same DTMF Off key Flashing Send transparent flashing This key is used to send a flashing pulse calibrated cut off signal to a remote system when the console is sending transparent multi frequency dialing Rotary Decimal Switch to transparent rotary decimal pulse dialling This key allows the attendant to switch to transparent rotary dialing entry during an established external call By pressing the Decimal key
75. l trunk seizure followed by the automatic redial of the external number as designated in system management Redial This key is used to redial the last number dialled by the attendant This key s LED is on steady when at least one number has been dialed since the console was switched to the active state Release This key allows the attendant to release from all calls in progress or from a screen page activated by one of the function keys Cancel This key is used to cancel a consultation call that is being set up and returns the attendant to the conversation with the first caller 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 1 5 Chapter 1 6 1 Console overview Ring set Following a call or consultation call to an internal user this key is used to ring the user s set if the set is free the user s number or name and the message Is Free are displayed on the screen if this went off hook just before the call the station receives music on hold to indicate that the station is under Attendant Control Reserved by the attendant and the message In Conversation is displayed in this state this key can then be pressed to enter conversation with the internal user Broker IG When a consultation call has been set up pressing this key allows the attendant to alternate between call parties while the other party is automatically put on hold Camp on circuits This key is used to connect
76. ll back on this number 4 Call back 5 7 G 7 T 7 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 3 9 Chapter 3 Console features Additional telephone facilities The attendant selects the message either by pressing the corresponding key on the number keypad 1 to or by moving the selector bar reverse video with the CL keys and confirming selection with the Enter key on the keyboard The selected message appears in the lower part of the window Send text Create Mi ail Addressee user 1 1 ii Betin i on cong pe at arr oF Meeting roomno Call back on this number Call back 7 me ti M oo Ti 83 xd 3 2 1 Meeting on 12 05 at 17 00 Dynamic keys OtherMsg pressing the OtherMsg dynamic key allows return to select another message Send text after being completed the message is sent by pressing the Send text dynamic key Note The message can also be sent by pressing the Enter key on the keyboard The transmission report is displayed as Message has been sent Pressing the El key exits Mail services and the console returns to idle 3 3 1 2 3 Personal or free messages The attendant presses the MyMsg dynamic key the following screen is displayed 3 10 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Console features Additional telephone facilities Send text Create M ail To user The
77. llback e 2 LeaveTxt to leave a short text message for the called party 2 3 External call 2 3 1 External call by prefix or access code After dialing the external access prefix code the dialing entry screen may display the following TrkGrp 02 TrkGrp 02 is the name of the trunk group All digits dialed on the keypad are displayed under the group name The attendant confirms to the system that dialing entry is complete by pressing the Key After the called party has answered the call according to a system option the dialed number or the trunk group name is displayed 2 14 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 2 3 1 1 2 3 1 2 2 3 1 3 2 3 2 2 3 3 2 3 4 Console features Main telephone facilities 0155665555 In Conversation The attendant can suppress the external call and return to idle by pressing the key reuse the same line to redial an external number by pressing the LJ key Note As soon as the number is sent it is added to the list of numbers that can be accessed by pressing the E key Consultation call to an internal user Proceed as in Consultation call to a free set and cancellation Broker call Proceed as in Broker call back and forth Transfer to an internal user Proceed as in Transfer External call with speed dialing The attendant may employ speed dialing via the direct access prefix the access prefix follow
78. lowing 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Console features Additional telephone facilities Message creation Send text Create Mail Figure 3 6 Create message window The cursor is automatically placed on the upper left first line of the first panel ready for text entry to change line press the HA or HE keys to correct text entered use the EI key to change windows press the Enter key on the keyboard Dynamic keys Apply confirms that the message is complete Delete completely erases the contents of a message 3 3 1 2 Sending a message After pressing the SendText dynamic key dial the number or name of the mail recipient 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 3 7 Chapter 3 Console features Additional telephone facilities send text Create Mail Recipient The number dialled is displayed on the top line of the window The attendant can also use personal directory services IndivRep dynamic key or Dial by name to designate the recipient Note After sending a first message the attendant may return to the selection phase without exiting Mail services and press the LastAddr dynamic key to automatically re select the last recipient As soon as the user has been identified as having mail service rights the initial window automatically offers the attendant the same type of message as the la
79. mail message e 4 Assoc is used to connect to the associate station 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 2 9 Chapter 2 2 1 4 2 2 1 5 2 Console features Main telephone facilities The forwarding destination is selected by pressing dynamic key S1 Overid The attendant can then decide whether to ring the forwarding destination or not or to use dynamic key S1 Override S2 LeaveTxt Call by personal directory The personal directory is used by the attendant to call an internal or external user directly by using a key to dial the requested user s number The personal directory call can be made from the idle state of the attendant console or when the console is in the consultation call state Accessing the directory press dynamic key S1 PersDir the different users stored in the directory are displayed Tecimer 5 Cr J Heod of Personne haleine Publie Rakah z j Fil A Liri f Jack Spencer ig bilan Peete horror La lira Wiad EJ Perle Echo Harry Bolchwan x Navigation Selection move between pages by pressing the page up down Ho keys on the keyboard the number is selected e either by pressing the corresponding number key on the keypad 1 to or by moving the selection bar reverse video with the Ao keys e confirm with the Enter key on the keyboard Dial by name This feature allows an internal or external user to be select
80. mber field the attendant can use the internal directory services to find the user s directory number By entering the user s name initials or name and first name in the number field and confirming the search with the corresponding dynamic keys Name Initials or Name First Name the system displays the corresponding number directly in the field If there are several items that match the search a directory window opens to display the results The attendant selects the user either with the selector bar reverse video or with the HA keys and confirms the selection by pressing the Enter key or by pressing the corresponding number keypad key 1 to Any modifications are applied as soon as there is a change of field position or page or by pressing the dynamic key Back Programming the programmable keys Press the dynamic ProgUPK key to program or modify the content of certain programmable keys After pressing the ProgUPK key the content of the programmable keys is displayed on screen for example 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Management from the attendant console GUIDE dynamic key Program y our user programmable keys 1415 1 Attendant group 11 1 F1 PCOT F 1 Bad Trunk Trunk supervision _F2 AbNumber disa F2 TrkAllot BCE _F3 Indvhold __F3 KeyProg PO _F4 Bundle number Bundie02 __F4 KeyProg PO __F5 Routing PO __F5 KeyProg PT F6 KeyPro
81. n window is active in the Guide window for example _ Operating Operating parameters parameters Automatic answer On Automatic answer Ci On Off Off Automatic transfer Ci On Automatic transfer C On Off Off Automatic record i 0n Automatic record On Off C Off Sa 3 Record Recordot When automatic mode is not in effect pressing the dynamic Record RecordOf key Starts stops recording for each call in progress Physical settings Console Pressing the dynamic Console key calls up the following screen Select the console parameter to modify 11801 Attendant group 11 1 Operating Ringing parameters parameters Automatic answer C On Ringing MELO 1 Off Automatic transfer Ci On Off Type normal Automatic recare O On Off Language Ringing level Lev al Write your own logo Logo Attendant 1 Language American English i 52 53 S4 S5 S6 d p le loc M el type Mel ley Logo set Test Back 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Management from the attendant console GUIDE dynamic key The following dynamic keys are available via the Console key Melody to select the ringing melody Mel type to select the type of ringing Mel level to adjust ringing volume level Logo to name the console test the console and keyboard 7 1 4 1 Selecting ringing melody Press the dynamic M
82. ndow is incremented and the call seize key LEDs flash When an internal call is received the following screen is displayed Call display Alcatel 4049 Professional Attendant Pac Attendant E ZX NC 0 M Tree 16 debe 2000 MAA Nee cols Camp on arcuite and hold Teall Urgent 1 Total FO Urgent 0 1 User 1 3005 ENTITT 1 Pen Dir Mail Dispieeys Ge FD di La Depending on availability and configuration the caller s name number and entity are displayed in the Next calls window Dynamic keys e 1 PersDir personal directory e 2 Mail attendant messages 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 2 17 Chapter 2 Console features Main telephone facilities e 3 DispKeys displays programmable keys e 4 Guide to enter guide mode e 5 Service to enter service mode The attendant takes the call by pressing one of the keys corresponding to the situations described above The following screen is displayed Call window Alcatel dO4d Professional Attendant Pac Attendant 1 KE a ill Tuesday 18 October 2000 T1 284 Terap o Urgembo calls Camp on arcuit and hold Total _TotalpO UrgetPO Urgent Po T otal Tete Urga O OZ OZO Urgent 0 1 _ _ lt USER 1 gt In Conversation ENTITY 1 gt 3005 PariDir Ferd aa DTM Send Fee La 2 4 2 2 18 Caller items no longer appear in the Next calls window and
83. nt and generally available to users in the system The attendant can modify or delete a system speed dialing number The first page of speed dialing numbers is displayed on screen For example 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 4 15 Chapter 4 Management from the attendant console SERVICE dynamic key Speed Dial number list speed Dialing number 0 Number Mame 0248143407 disa disa 00298143407 100 Bill 0029814000 101 00298143020 200 003864163407 103 0036416000 Y Delete mod e N i apy pace A The fields at the top of the panel display information about the selected number Press the dynamic PI key to change pages The attendant enters index for the speed dialing number and confirms by pressing the Apply key The speed dialing number selected is displayed Pressing the Delete key removes the selected number from the list Pressing the Modify key allows the selected number to be modified the Backspace ET keys can be used to delete the current character and the Delete key deletes the contents of the field The changed number is recorded in the speed dialing number list by pressing the Apply key Pressing the Next key allows another speed dialing number to be selected without affecting the number that was previously selected 4 16 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Chapter Management from the attendant 5
84. nt reminders Set or group call pick up Project codes Fax or telex available Call from a specific attendant or attendant group 3 3 Mail services 3 3 1 Console idle To access mail services the attendant must press the Mail dynamic key The main mail services window is displayed on screen 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 3 5 Chapter 3 3 1 1 3 6 3 Console features Additional telephone facilities Mail Services send text Create Mail Mailo New M Figure 3 5 Mail services The total number of messages new old and also the number of new messages in the mailbox are displayed in the window 8 maximum Note 1 A new message is mail that has not been read yet an old message is mail that has been consulted and saved Dynamic keys SendText send mail ReadText read mail in the mailbox there must be a message for the key to be displayed Create create or edit personal mail Note 2 Pressing the fixed function key exits Mail services and the console returns to idle Creating personal messages In addition to the predefined system messages the attendant can create up to three personal prepared messages to use whenever the attendant wishes to send a message 128 characters maximum To create a new personal message the attendant must press the Create dynamic key in the previous screen figure Mail services this displays the fol
85. orm a search based upon the last name and first name When the set has been located pressing the Apply key displays its current settings 6 4 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Management from the attendant console PWT DECT dynamic key PWT permanent user registration Qi fl CA Registration Overlow C On Maximum 12 characters Off Overflow threshold Name Status AC Group Status D Fuel e 3200 e Number CN Set profile 4075 permanent Sy _ ___ Features COS 0 Date 10 18 2000 DOD COS 3 Time g 70 DOD C of Charging COS 4 On Reserved bundles 0 Connection COS a Cost Center 255 Delete ee as ai cancer __ ab gt The class of service fields are automatically initialized with the system s default settings but they can be modified The attendant moves between fields with the Min keys or uses the Enter key on the keyboard to move to the next field The top line of the window indicates the maximum number of characters or settings that can be entered in the selected field Press the HE keys to move the cursor in a field pressing the EJ key deletes the current character and pressing the dynamic Delete key erases the contents of the field Press the dynamic Same as key to assign the configuration characteristics of an existing set to the set being registered type of set classes of service cost cen
86. ption in effect A change in the status is applied upon exit with the dynamic Back key Press dynamic key S5 Entities to display the status of the entities supervised by the attendant group in a window For example Entity Supervision 1 page Day Al ENTITY 1 Night ENTITY 2 Fw ENTITY 3 same as Group Press the Hi key to change pages The attendant selects the entity to be modified by moving the selector bar reverse video by using the arrow keys FIL then modifies the entity with the dynamic keys Day Forward1 Forward2 Night Same as Group the entity follows group status This status change applies immediately no confirmation is necessary 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 4 1 4 1 Management from the attendant console SERVICE dynamic key System The services available via the dynamic key System are used to control access to the public network to manage trunk groups reserved for attendants and to modify the system date and time Sub menus for the System key are as follows ee __ Dobon S4 51 SG system DOD Back 51 Seleches 5 2 ALUtTORES S6 Back Sa S6 Date Cancel Time Cancel SG Bac kk BundeRs The dynamic key functions called up by the System key are as follows DOD controls access to the public network BundleRs Trunk group reserved for attendant s Date System date change Time System time change Con
87. r goes off hook the set is not rung but the external call returns to the attendant console The attendant can then route the call to the requested user as required For an established external call when the attendant has selected a busy internal set via consultation call the attendant can perform transfer with camp on release by pressing the Announce key The external caller is put on hold and the attendant console returns to the idle state Camp on is still supervised by the attendant console in the Calls being routed or Camp on circuits and hold window As soon as the internal set hangs up it is automatically placed under attendant control and the external caller on hold returns to the attendant console urgent wait The call is described in various ways including in the Next calls window and the PCOT programmable key LED When the attendant retrieves the call call characteristics are displayed in the window The Attendant can then route the camping call to the newly freed user again CallBack Leave a call back request this key allows the attendant to leave a call back request for an unanswered call to a free set When the console is idle pressing the CallBack key allows the attendant to view and answer callback requests left for the attendant 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 3 3 Chapter 3 1 12 3 1 13 3 1 14 3 1 15 3 1 16 3 1 17 3 1 18 3 Console features Addit
88. ring until the EI key has been pressed on the attendant console This special attendant console feature allows the user called to be reached at all times If the user goes off hook the user hears on hold music indicating that the set is under Attendant Control and that all outgoing calls from this set are momentarily restricted by pressing the EI key the attendant automatically connects to the call The set is not forwarded Implementation After dialing the requested number in this example 3008 the following screen is displayed 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Console features Main telephone facilities Attendant 1 Alcatel 4049 Professional Attendant Pac E ZX NC Wall Tuesday 18 October 2000 11264 mea S oo Camp on circuits and Totalb0 Total Urgento Totalb0 Total0 Une O O OoOO O T S lt USER gt ls free lt ENTITY gt 3008 COS 2 TE Leave Tat i ni ae LA Numbering window e User gives the name and first name of the called party if Known to the system e Free shows that the selected set is free e 3008 directory number called e Entity name of the called party s entity e COS access class of service for the external network Dynamic keys e 1 CallBack to leave a callback request e In some cases depending on the additional call functions available on the system the following dynamic function keys
89. rol of the station e Is ringing the set is rung when the attendant connects the call press the El fixed feature key e In conversation the user answered the attendants call e Busy Internal the user is communicating with an internal user If it is a multi line set it is busy but can be reached on a free line if the El fixed feature key LED is lit steady e Busy External the user is communicating with an external user If it is a multi line set it is busy but can be reached on a free line if the El fixed feature key LED is lit steady e Busy Full Internal all lines of the multiline set are busy the user is on a call with an internal user e Busy Full External all lines of the multiline set are busy the user is on a call with an external user e Set Out Of Service 1 14 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Console overview the user s set is out of service problem with the set cable equipment e Set out of moving the user s set equipment is declared inoperative by a prefix or in management e Unobtainable the set called is already communicating with a user in addition there is a call waiting ringing on hold line lockout or in single conversation with another attendant e On hold the call is on automatic hold consultation call e the sign name or number if the number or name displayed is not that dialled by the attendant the sign shows that the
90. se keys is 4 AutAnsw AutoAns to activate or deactivate automatic answer mode 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 7 3 Chapter 7 Management from the attendant console GUIDE dynamic key Transfer TransferOf to activate or deactivate automatic transfer mode Record RecordOf to activate or deactivate automatic recording mode Console to modify physical settings Language to specify the language used for displaying on screen information PersDir to program the personal directory ProgUPK to program or modify certain programmable keys ProgAOm allows to program or to modify the contents of keys on an additional 4090 keyboard General rules applicable in Guide mode The top line of the panel indicates the setting being programmed When they are displayed pressing the dynamic Cancel Apply and Back keys performs the following functions e Cancel cancels the modification made and restores the original setting e Apply confirms data entered in a field or set of fields e Back applies all modifications and return you to the previous menu When a field is being modified name number or character string e pressing the dynamic Delete key deletes the field s contents e the EJ key erases the current character character to the left of the cursor e the EL keys are used to move the cursor in the field At any time pressing the release key El key
91. sole 7 1 Chapter 7 Management from the attendant console GUIDE dynamic key You are in Guide Mode p norma English Attendant 1 Figure 7 1 Windows for Guide mode The top section reverse video You are in Guide Mode show information concerning the current operation The central part of the screen displays the status or value of certain programmable settings e attendant group name call number and physical number in the system e attendant name call number and order number in the system e programmable settings status The bottom line of the screen displays the dynamic keys that are used to program the different features Pressing the PES keys displays the labels for keys not shown on screen The following keys are available via the Guide key 7 2 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Management from the attendant console GUIDE dynamic key Sd oH 5 5 gAutAnsw gt _ auiAnsw_ ProgUPK oOo 52 52 ne gt TranstOf Fro SOM Back Sd mam RecordOf 54 i Console Melody 52 Mel Type ES Mel Lew 1 Logo ES SetTest ae Back 55 S1 Language French Es American English Ee German Spanish eta Potud 55 Dutch p sl Danish Italian 53 Austrian S5 Cancel 55 Back S6 s1 PersDir Number Dae SE Cancel 6 SE Figure 7 2 Guide keys and sub menus The main function of each of the
92. st message sent Send text Create Mail To user 1 1 URGENT call me back please 2 Call back tomorrow please 3 7 4 5 6 7 T 8 7 3 8 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Console features Additional telephone facilities Figure 3 8 Predefined messages The attendant selects the type of message by pressing the corresponding dynamic key Dynamic keys FixedMsg predefined messages ProgMsg predefined messages to be completed with figures or letters MyMsg personal messages or free messages to be created SendText to send a message once it has been created 3 3 1 2 1 Predefined messages The attendant presses the FixedMsg feature key the previous screen figure Predefined messages Is displayed The attendant can then select the message either by pressing the corresponding key on the number keypad 1 to the message is transmitted automatically or by moving the selector bar reverse video with the MA keys and confirming with the Enter key on the keyboard or the SendText dynamic key The transmission report is displayed as Message has been sent Pressing the fixed function key exits Mail services and the console returns to idle 3 3 1 2 2 Partial Predefined messages to complete The attendant presses the ProgMsg feature key the following displays Send text Create Mail Ta user 1 Meeting on at 2 Meeting roomno 3 Ca
93. t of service trunk supervision 8 2 8 7 Individual hold Sn ed head in tie 8 2 8 8 Call presentation 8 3 8 9 BOM ais snc apatite sa eesti cee senate ea cee 8 4 8 10 Transfer with privilege 8 4 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 0 5 Alcatel Lucent 4049 Attendant Console User Manual 0 6 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Chapter 1 Console overview 1 1 Introduction Alcatel 4049 attendant service is made possible by use of the Alcatel Lucent MMK console keyboard which groups specialized features together A compatible display CRT or Alcatel Lucent MMK keyboard LCD is required 1 2 Alcatel Lucent MMK keyboard o P 11 II u eL AAE R EN E E TT E The Alcatel Lucent MMK keyboard is divided into seven areas traditional alphanumeric keyboard 12 key number keypad from 0 to 9 and 6 dynamic function keys left and right scrolling keys 12 programmable keys with LEDs 5 audio keys 11 fixed feature keys with LEDs OP OT euu pP z a section containing a group of 6 LEDs 1 2 1 Alphanumeric keyboard 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 1 1 Chapter 1 2 2 1 2 3 1 Console overview This
94. ted an internal set via consultation call the attendant can perform transfer with charged extend by pressing thee Chained key When the internal user hangs up the call returns to the attendant console The call is described in various ways including in the Next calls window and the PCOT programmable key LED Comp on circuits ane held Total 1 Urgant DO TrkGre OF Entity When the attendant goes off hook the following window is displayed qi TrkGrp 02 ENTITY1 Chained In Conv Charged Transfer with charged extend when an external outgoing call is routed to an internal user via charged extend the call returns to the attendant when the call is completed The identity of the concerned user set is displayed along with the number of units charged to the set The call is indicated by various means including by the Charging recall label in the Next 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 3 1 10 3 1 11 Console features Additional telephone facilities calls window and the PCOT programmable key LED Camp on circuits amp hold Total 1 Urgent 0 1 Charging recall When the attendant retrieves the call the charging data is displayed lt USER gt 28 90 COS 2 Announce Transfer with camp on release When an external call is routed to a busy internal set the attendant can route the call via camp on release When the internal use
95. tendant exits this feature by pressing the dynamic Back key 5 1 2 Charging Pressing the dynamic Charging provides access to services relevant to charging The following sub menus are available via the Charging key 51 Delete 52 51 S5 Chardin Lisers et Cancel S6 s Appl 55 a4 Cancel S6 Appl 31 Mo Thresh 5 AllSets 53 s3 53 F ilter Cost ol Pulse S4 Time 56 Back 51 dds et gt S4 52 Lists et eal 5 Back S Beg Date QE S2 re EndDate SG End S6 Back Example display 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 5 3 Chapter 9 Management from the attendant console SERVICE dynamic key continuation Charging Services Oy erflow Charging Overflow C On Filtering list Off Overflow threshold Type Cost and time Status AC Group status pel Co Fwd Tax threshold fou C Fwd C Night Duration threshold a mn system Date 10 18 2000 PWT Time g0 System identification DOD C Off 1411111110 On Reserved Bundles 0 51 S2 5 4 S4 55 S6 User set Delete F ilter ListSets Report Back gt The following dynamic key features are available User set Allows the attendant to view set counters Delete Allows the attendant to reset all set counters after confirming Filter Allows the attendant to define filtering keys for call tracking ListSet Allows the attend
96. ter The attendant dials the directory number or name to search for in the directory and then confirms the number displayed by pressing the Apply key 6 1 1 2 Internal visitor Pressing the dynamic key IntVisit displays a search screen For example 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 6 5 Chapter 6 Management from the attendant console PWT DECT dynamic key PWT internal user registration 10 18 2000 gt After entering the PWT mobile s directory number press the dynamic Apply key to enter the set s name and characteristics Note 1 The user s name can also be entered the PCX then searches for it in the system directory As soon as the first letter is entered the following dynamic keys become available Name to perform a search based upon a name or part of a name Initials to perform a search based upon initials Name First name to perform a search based upon the last name and first name Expiry beyond the expiration date the set will no longer have the right to make an external call Note 2 This field is not presented for a permanent set When the set has been selected pressing the Apply key displays its settings 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Management from the attendant console PWT DECT dynamic key PVT internal user registration TL Registration De T C on Maximum 12 characters Of
97. th immediate forwarding to the attendant console e ATTtransfer the call has been transferred by another attendant e On hold the call was previously put on hold e Chained the call was previously transferred with chained extend e Camp on the call was previously put on camp on release 1 3 3 4 Outgoing external call As soon as the seize prefix is dialled the trunk name is displayed in the case of overflow the name displayed is that of the trunk really used The external number is progressively displayed as the digits are dialled As soon as conversation begins reception of response signal or first charge unit at the end of the timer the attendant is in the same situation as for an incoming call see Incoming external call 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 1 17 Chapter 1 Console overview 1 18 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Chapter 2 2 1 Start up Console features Main telephone facilities Y When the console is powered up it initializes and goes to the Inactive state position The status of the group is displayed on the screen Alcatel 4049 Professional Attendant Pac Attendant 1 mao LEW Tuesday 18 October 2000 Sa ALCATEL 51 _sx_ ___ ___ ___ _ _ ___ _ lt j gt To become operational the console must be switched to the Active state To do this press the dynamic Start key In addition
98. there is at least one urgent call waiting Trunk reseize LI This key is used to begin new dialing on the same previously seized trunk the system automatically releases and then reseizes the trunk On reception of the external tone dialling can be started again End of dialling This key is used to indicate to the system that external dialing is complete This is used when dialing in a format that is unknown to the system 1 2 7 LED group E Night forwarding AUTO answer Aute Transter Trunk reservation Mail system message Six LEDs are grouped in a special section of the keyboard These LEDs light to indicate that one or several of the following states is are activated Night forwarding This LED ligths steady when the attendant console is in Night mode Inactive state see Alcatel Lucent 4049 Professional Attendant Console Management from the attendant console SERVICE dynamic key Taking the console out of service Automatic answer mode This LED ligths steady when the console is in call distribution automatic connection mode see Alcatel Lucent 4049 Professional Attendant Console Management from the attendant console GUIDE dynamic key Automatic answer mode Automatic transfer mode This LED ligths steady when the attendant activates automatic transfer mode see Alcatel Lucent 4049 Professional Attendant Console Management from the attendant console GUIDE dynamic key Automatic transfer mode
99. to the routed external call with the longest waiting time on no answer It is also used to retrieve calls put on hold following extend with camp on release If no programmable key has been assigned to common hold calls put on hold by the attendant are also managed with this key When calls become urgent they can also be retrieved with the Next call key This key s LED lights steady to show that a circuit is waiting and flashes to show urgent wait Note 2 A camp on circuit is a circuit presenting a call which has camped on ringing or busy and that is still waiting for the internal set to answer Internal call E This key connects the attendant to a call from an internal set if the number of the attendant group was dialed The key s LED lights steady when there are one or more internal calls and flashes when there are one or more urgent waiting calls Transfer or hold In standard call state this key is used to put the caller on hold common hold F3 During a consultation call this key is used to transfer the first call party to the second call party Next call This key is used to take new calls or calls returning to the attendant console unless i they are managed with the Ki and keys 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Console overview The key s LED lights and remains lit steady during a call or return call call back The LED flashes to indicate
100. trolling access to the public network Direct Outward Dialing The DOD dynamic key allows the attendant to authorize access to the public network by pressing the dynamic DOD On key or bar access by pressing the dynamic DOD Off Off key for all sets in the system On screen a frame surrounding the On Off position indicates the DOD feature status Status changes apply immediately confirmation is not necessary This status change is applied by pressing the dynamic Back key 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 4 7 Chapter 4 1 4 2 4 8 4 Management from the attendant console SERVICE dynamic key System System Date 10182000 Date 10182000 Time 9 20 Time a2 DOD C of DOD Off On C Reserved Bundles 0 ot S1 DODN DODOff Reserved Bundles 0 When access to the public network is barred the Reservation LED flashes see Alcatel Lucent 4049 Professional Attendant Console Console overview LED group Trunk group reservation Pressing the dynamic key BundleRs allows the attendant to take control of reserve trunk groups declared as reservable by attendants For example Bundle Reservation select bundle E Number Name AutoRes Status a 1 Yes 4 2 Ti CAS No 3 IP TrkGrp No 4 F comp bid Mo 5 Outgoing No 4 6 6 No For each trunk group the sign at the end of a line indicates that the trunk group is under
101. ts the mailbox Answering mail When a message is selected the attendant can reply to it in two ways by pressing the Recall dynamic key to call back the sender After exiting Mail services the attendant console switches to telephone mode and the directory number is automatically dialed by pressing the AnswrTxt dynamic key to send a return text message that is automatically transmitted to the sender During an internal call Calling a free set When calling a free set in the ringing or reservation phase pressing the LeaveTxt dynamic key allows the attendant to access Mail services to deposit a message in the mailbox of the set called The following type of screen appears 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Console features Additional telephone facilities Mailbox 1 Call reception Call attendant You have a fax 4 Dynamic keys FixedMsg predefined messages ProgMsg predefined messages to be completed with figures or letters MyMsg create personal or free input messages SendText to send a message once it has been selected or created As soon as the selected message is sent the call management window is displayed again The following icon shows that the message has been transmitted correctly D lt USER gt vd Is free 3006 3 3 2 2 Calling a busy set In addition to access to Mail services via the LeaveTxt key the attendant may also
102. ture is the same as the one detailed in External visitor 6 16 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Management from the attendant console PWT DECT dynamic key PWT installation process User research Oo l 0 mn GAP permanent 101 me Q sf cates oe Pressing the Apply key again allows the attendant to install or uninstall the PWT according to the feature selected There are screens or panels to guide the attendant through the process according to the type of PWT being handled 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 6 17 Chapter 6 Management from the attendant console PWT DECT dynamic key 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Chapter Fr Management from the attendant console GUIDE dynamic key 7 1 Using the dynamic Guide key The functions of the dynamic Guide allows the attendant to customize the console for the following operating setting e automatic answer e automatic transfer e automatic recording physical setting management e ringing programming e console name e test display language personal directory programming programmable key programming AOM module programming When the console is in the idle state pressing the Guide key displays the following 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Con
103. umber dialed pressing the key twice will then display the list of stored numbers This feature is configured during system installation Redial window Redial 2 00096626726341 3 00144950000 The user is selected as described in Call by personal directory 2 3 5 External call by the Store and redial key Each time an external number is sent from the console the attendant can store this number including the prefix by pressing the store key LED flashing This number is placed at the top of a list that can contain up to ten numbers When the list is full the last number recorded replaces the oldest number stored Whenever the attendant is ready to dial the attendant can use the fixed function key 2 16 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Console features Main telephone facilities LED on to automatically send a previously stored external number The key is used in the same way as the T key see External call with the Redial key 2 4 Answering a call 2 4 1 Answering an internal call To answer an internal call the attendant has the following alternatives press the key LED on E press tne On e Call IS to tne attendant group or general attendant the gy LED on if the call is to the attendant attendant If the attendant does not answer immediately after a 30 second timer the call passes into urgent mode the urgent call counter in the Next calls wi
104. ut out of service via system management On hold the call is automatically put on hold following a consultation call Busy internal internally busy single line set or internally partly busy multi line set Busy external externally busy single line set or externally partly busy multi line set Busy Full Internal multi line set busy with a recent internal call Busy Full External multi line set fully busy with a recent external call Label for the 1 field status messages BackHold the returning call has been put on hold Parked the caller was parked BackChain the call is a return chained call BackAnouc the call party is put on hold following camp on release Forwarded user forwarding to attendant console DND in Do Not Disturb state but can be accessed ATTtransf the call has just been forwarded by another attendant Transfer the call has been transferred by a user or an attendant 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Console features Main telephone facilities CallBack call in response to a previously confirmed call back request Consult call to attendant from a consultation call Restr Int transfer of a call from the public network to the set is not authorized Private transfer from the set to the public network is not authorized Paging paging in progress AbsentMsg the called party has activated an apology message but c
105. xternal visitor The Charging key is used to display and reset the charging counters Note 2 This feature is offered in the case of internal or external visitor deregistration For example 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 6 11 Chapter Management from the attendant console PWT DECT dynamic key Read and reset user s counters Deregistration 10 18 2000 ia 9 20 es ER l A Press the Apply key to reset the counters and return to the previous screen 6 13 Modify Press this dynamic key to modify the characteristics of a PWT user The operations are the same as described in Registering 6 1 4 Expired Press the dynamic key to display sets that have reached their expiration date If no users have reached their expiration date the following displays 6 12 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console Management from the attendant console PWT DECT dynamic key PWT administration facilities Cost and time EE Ee ee ee ee El D If there are expired sets the list panel is displayed For example PWT administration facilities Expired PMT visitors list J Brown 21 10 2000 moan oas ee ay 3EU19876ENAA Ed 03 October 2008 Alcatel Lucent 4049 Attendant Console 6 13 Chapter Management from the attendant console PWT DECT dynamic key The following dynamic keys are available Modify to modify th

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