Home

Note - Verifone Support Portal

1. 2 Type in the Username provided to you may also be described as Login or Login Name This login identifies you as a user representing your company PAYware Connect allows for multiple users per reseller 3 Type in the Password associated with the Username specified in step two Enter the password exactly as it was provided to you Note The Password field is case sensitive so make sure you use upper case or lower case letters as necessary PAYware Connect requires strong passwords review the warning following step four for requirements 4 Click the Login button If your login credentials are correct you will proceed to the Corporate Portal If not double check your information and re attempt the login WARNING Your user ID will be temporarily locked if there are three unsuccessful login attempts Only a user who has access to the User Manager window can unlock a locked user ID see page 101 Copyright 2012 VeriFone Systems Inc All Rights Reserved 22 WARNING PAYware Connect requirements for strong passwords e Must be minimum of eight aloha numeric characters in length and maximum of 14 alpha numeric characters in length Must differ from the previous six password submissions Must be case sensitive Must contain at least three upper case characters Must contain at least two numeric characters Must contain at least three lower case characters Must not contain repeating characters of the same case
2. 2 Type the Merchant ID or Merchant Name you wish to activate and click Search You may choose to enter a partial Merchant ID or Merchant Name Select the merchant from the drop down list that appears The merchant s name and address will appear When Cancel is clicked the form is reset and a new search can be performed Copyright 2012 VeriFone Systems Inc All Rights Reserved 116 API Merchant Activation Merchant ID or Merchant Name Ss p entry ok Application Activation User __ i Activation Date Time O Activation Users Activation Date Time O Cancel Select the name of the application you wish to activate from the Application drop down list Click to select Web Console Activated to activate the account to use the web terminal and or click to select Merchant Activated to activate the account to process transactions via integration and then click Update If the activation was successful you will receive a message stating that Account xxxxxx activated To display when an account was activated and by whom navigate back to the API Merchant Activation screen and search on the merchant ID The activation user and activation date time will be displayed Copyright 2012 VeriFone Systems Inc All Rights Reserved 117 Service Type Maintenance 1 Point to Account Admin A menu will appear Click Service Type Maint The Edit My Service Types window will appear 2 This window displays the
3. Paya NeriFone PAYWARE CONNECT CORPORATE PORTAL MANUAL AUGUST 29 2012 PAYware Connect Notice VeriFone the VeriFone logo PAYware PAYware PC PAYware SIM PAYware Transact PAYware Mobile PAYware Connect PAYware STS VeriShield Protect and PCCharge are either trademarks or registered trademarks of VeriFone Systems Inc in the United States and or other countries All other brand names and trademarks appearing in this publication are the property of their respective holders NO WARRANTY The information contained in this publication is subject to change without notice Although VeriFone has attempted to ensure the accuracy of the contents of this publication this publication may contain errors or omissions This Program Guide is supplied as is without any warranty of any kind either expressed or implied including the implied warranties of merchantability and fitness for a particular purpose LIMITED LIABILITY In no event shall VeriFone be liable for any indirect special incidental or consequential damages including damages for loss of business profits or the like even if VeriFone or its representatives have been advised of the possibility of such damages CONTACT INFORMATION VeriFone Systems Inc 8001 Chatham Center Drive Suite 500 Savannah GA 31405 PAYware Connect Technical Support 800 839 0947 www verifone com Printed in the United States of America Copyright 2012 VeriFone Systems I
4. Transaction Character Indicator No eCommerce z Enable Debit l Enable Gift Enable Check Enable EBT Client Number 4 digits This is the client number assigned by Chase Paymentech PNS Number 12 digits This is the merchant number assigned by Chase Paymentech Industry Type Specify the business type that Chase Paymentech has assigned to this account Retail card present or Direct card not present or Restaurant Commercial Card Level Use this drop down box to specify the commercial card level that the merchant will accept e 0 Disable commercial card processing e 2 Enable level Il commercial card processing Terminal Number 3 digits This is the division number assigned by Chase Paymentech Terminal ID 3 digits This is the terminal number assigned by Chase Paymentech Time Zone 3 digits This is the time zone code associated with this account Eastern 705 Central 706 Mountain 707 Pacific 708 Arizona 107 Alaska 709 Hawaii 110 Verify this information with Chase Paymentech Device Type Use this drop down box to specify the type of device that will be used by this merchant Always set to C e 0 Unknown e C Personal computer Copyright 2012 VeriFone Systems Inc All Rights Reserved 156 e E Electronic cash register ECR Capability Code Use this drop down box to specify POS terminal or Register e 0 POS Terminal e 1 Register Trans
5. 13 alphanumeric characters max Bank Info up to 15 digits up to 16 digits Optional 3 Industry type please indicate only Retail is implemented at this time D Direct R Retail F Restaurant 4 Transaction Character Indicator please indicate 01 Mail Order 02 Telephone Order 05 e Commerce Not implemented 07 e Commerce Not implemented 5 Time Zone 3 digits Eastern 05 Central 706 Alaska 709 Hawaii 110 Mountain 07 Pacific 08 Arizona 107 Puerto Rico 104 Copyright 2012 VeriFone Systems Inc All Rights Reserved 186 Enable Debit Enable EBT Enable Gift Yes or No Not implemented Enable Check Yes or No Not implemented Yes or No Yes or No Not implemented Copyright 2012 VeriFone Systems Inc All Rights Reserved 187 Z VeriFone T HE W A Y T P A Y Fifth Third St Pete PAYware Connect Merchant Information Form Merchant Name 24 alphanumeric characters max The company name associated with this merchant ID Address City 13 alphanumeric characters max State Zip Merchant Customer Service Phone Your Company Contact Name Email Address Bank Info 1 Bank ID 4 digits 2 Device ID Not implemented 3 EDC Code please specify 1 character H Host T Terminal 4 Merchant Number 12 digits 5 Terminal Class 1 digit O Unspecified default 1 Limited amount terminal 2 Unattended ATM 3 Unattended automated dispe
6. 18 Enable Debit Yes or No 19 Enable Gift Yes or No 20 Enable Check Yes or No Debit Related Fields 21 Merchant ABA 9 digits Debit related field Capitalization required 22 Merchant Settlement Agent 4 digits Debit related field Capitalization required 23 Reimbursement Fee Reimburse Attr Debit related field Capitalization required 24 Sharing Group up to 30 digits Debit related field Copyright 2012 VeriFone Systems Inc All Rights Reserved 210 Gift Related Fields 25 Gift Agent Bank 6 digits 26 Gift Agent Chain 6 digits 27 Gift Merchant ABA Number 9 digits 28 Gift Merchant Settlement Agent 4 digits 29 Gift Reimburse Attribute 1 digit 30 Gift Issuer 10 characters 31 Gift Partial Auth 1 digit 32 Gift Recv Inst ID 6 digits BAMS Settlement related fields 33 Settle via BAMS Yes or No 34 Settle ID max 23 characters Must start with F Blank if not applicable 35 Settle Merchant Category 4 digits Blank if not applicable Copyright 2012 VeriFone Systems Inc All Rights Reserved 211 Z VeriFone T HE W A Y T P A Y ValueLink SVDOT PAYware Connect Merchant Information Form Merchant Name 24 alphanumeric characters max The company name associated with this merchant ID Address City 13 alphanumeric characters max State Zip Merchant Customer Service Phone Your Company Contact Name Email Address Bank Info 1
7. 62 Users Report 1212010 11 28 17 AM F PAYware verre Connect THE wO A Y T Console Users Report QATest 00000070004 11700 Royal Oaks Pkwy Alpharetta GA 30041 Expiration Full Name Last Login Locked Last Failed Login Setup Date Date QATest QATESt E Administrator 1 21 2010 10 59 49 AM 10 9 2009 V7i2010 QATest QATEst Administrator 1 21 2010 10 59 49 AM 10 26 2009 1 24 2010 Q Activated E De Activated Locked Account Console Users Report Page 1 of 1 The following columns are presented in the Users Report e User ID This is the ID used to sign on to the PAYware Connect console Full Name of User This is the full name of the user set up to use the console Role This is the security role assigned to the user Last Login This is the last time this user logged in to the console Locked This is used to identify a locked user account Last Failed Login This is the time of the user s last failed login attempt Setup Date This is the date when the user was set up in the system Expiration Date This is the date when the password for the user will expire From the Merchant Summary Report you can choose to click the of transactions listed in the Current Clicks column to view transactions processed by a particular Merchant ID Copyright 2012 VeriFone Systems Inc All Rights Reserved 63 Transaction Detail Report 8 26 2008 10 4773 AN Para VeriFone IPCharge cnt Date 01 208 End
8. Edit Merchant Service Type Merchant Info Date Time ooooo00000 test 8 10 2011 2 51 02 PM test SALEM SC 29676 ee f Setup Per Device Service Type Description Monthly Min Dae Dial Charge VSP Charge PaE PWM Charge i Payment Server Service Bundle 2 29 9500 0 0000 0 0000 0 0000 0 0000 0 0000 Tier Min Tran Max Tran Buy Rate Sell Rate Copyright 2012 VeriFone Systems Inc All Rights Reserved 52 2 This window allows you to Edit an existing merchant s Mnth Min Setup Charge Dial Charge VSP Charge Per Device Charge PWM Charge and Sell Rate You can also Change the bundle service type if you have more than one available After you have completed the changes click the Update button to save those changes If you do not want to save your changes just click the Back button to return to the Merchant Search Maintenance window Deactivating a Merchant s Account Simple Explanation When a merchant s account is no longer needed PAYware Connect allows you to deactivate it Deactivation does not permanently remove an account from PAYware Connect If you ever need to reactivate an account PAYware Connect will allow you to reactivate it Note You can deactivate PAYware Connect site accounts in the same way that you deactivate merchant accounts Select a merchant s account by clicking its row The row will turn blue Next click the Deactivate button PAYware Connect will ask you to confirm that you want to deactivate
9. 107 Alaska 709 Hawaii 110 Verify this information with GETI Copyright 2012 VeriFone Systems Inc All Rights Reserved 150 Givex Setup Industry Type Direct Retail Restaurant Time Zone 705 Eastern Merchant Num up to 32 digits This is known as the User ID assigned by Givex Industry Type Specify the business type that Givex has assigned to this account Retail card present or Direct card not present or Restaurant Time Zone 3 digits This is the time zone code associated with this account Eastern 705 Central 706 Mountain 707 Pacific 708 Arizona 107 Alaska 709 Hawaii 110 Verify this information with Givex Copyright 2012 VeriFone Systems Inc All Rights Reserved 151 Global Payments East NDC Setup Note Additional terminals cannot be used with this payment processing company Global East NDC Setup Merchant Number pi O Read O Rear Industry Type Direct Retail Restaurant Application ID DiectmorTo O CYS Bank ID fo Terminal Number 0 Terminal Type System Information Pc 10 Device Type 1 On premises attended Time Zone 705 Commercial Card Level fo zg Disable Capability Code Transaction Character Indicator eCommerce SSL Enable Debit M Enable Gift Enable Check SVS Gift Setup Pinless Debit 7 pinlass Debit Merchant Number fo Division Number Store Number Merchant Number up to 15 d
10. Click the Save button PAYware Connect will create the new Role and then return to the Security Maintenance window Note By default newly created roles have no access to any PAYware Connect features Refer to the section Editing An Existing Role to learn how to modify a role s access see page 106 Editing an Existing Role 1 Point to Account Admin A menu will appear Click the word Security The Security Maintenance window will appear Any existing PAYware Connect roles except Administrator will be listed here alphabetically ordered by Role Security Maintenance Role Description lll vate m SS X DeActivated Security Role To select the Role you want to edit simply click that level s row The row will then turn blue Next click the Details button on the left side of the Security Maintenance window PAYware Connect will display the Edit Role window The selected Role Name will appear followed by the role s Description and Security Level each field can be edited Below those fields you will see a table listing Features Each row represents a different PAYware Connect feature and each row has two checkboxes one to Allow users to access that feature and one that limits that feature to ReadOnly access Note If ReadOnly is checked next to a feature Allow must also be checked next to that same feature This will Allow the user to have ReadOnly access Copyright 2012 VeriFone Systems Inc All Righ
11. Copyright 2012 VeriFone Systems Inc All Rights Reserved 38 Merchant Hierarchy Simple Explanation Before you start to use the Merchant Accounts section of the PAYware Connect Corporate Portal consult the following diagram to get a better understanding of the PAYware Connect merchant structure This diagram extends from any of the merchants in the Reseller Hierarchy diagram see page 28 This hierarchy is further explained in the following sections Connect Merchant Other Sites Other Sites Copyright 2012 VeriFone Systems Inc All Rights Reserved 39 Creating a Merchant Simple Explanation The Merchant Search Maintenance window allows you to create new merchant accounts and edit existing merchant accounts A merchant is an individual or organization to whom you have sold access to the PAYware Connect service If you only expect to resell PAYware Connect to agents and do not anticipate selling directly to merchants you may skip ahead to the section Reports see page 55 Creating a Merchant s Account Praetere Connec Reports Account Admin Help 1 To access the Merchant Search Maintenance window click the word Merchants near the upper left of the interface 2 The Merchant Search Maintenance window will appear onscreen This window allows you to search on partial Merchant ID or Merchant Name by default no merchants are pre loaded By default only Active merchants will be retur
12. Non SSL transactions will send the eCommerce indicator flag Enable Debit check box Check to enable debit Enable Check check box Check to enable checks Copyright 2012 VeriFone Systems Inc All Rights Reserved 143 First Data Nashville ISO Setup First Data Nashville ISO Merchant Category Code PO Nashville MD sss S Nashville TID fo Processor Merchant Number PO Service Entitlement Number f Service Phone Number CAT Level Indicator 0 NotaCATTrans Check Processor foe Direct Retail Restaur Industry Type Direct Retail Restaurant POS Type 0 Unspecified Capability Code fo Unknown Transaction Character Indicator No Ecommerce Time Zone 705 Eastern Enable Gift Enable Check Enable Debit Enable EBT Merchant Category Code 4 digits This is the merchant type code provided by First Data or the merchant service provider Nashville MID 15 digits This is the merchant number assigned by First Data Nashville TID 8 digits This is the terminal number provided by First Data or the merchant service provider Processor Merchant Number max 12 digits This is the Processor Merchant Number Service Entitlement Number max 15 digits This is the Service Entitlement Number Service Phone Number 10 digits This is the Customer Service Phone Number CAT Level Indicator Use this drop down box to indicate Customer Activated Termi
13. gt Result lt td gt lt td width 50 gt a 7 RESULT lt td gt lt tr gt lt tr gt lt td width 50 gt Auth No lt td gt lt td width 50 gt Start Date 9 1 2010 ea AUTH_CODE lt td gt lt tr gt lt tr gt lt td width 50 gt Reference lt td gt lt td width 50 gt REFERENCE lt td gt lt tr gt lt tr gt lt td width 50 gt Transaction ID lt td gt lt td End Date 12 31 2010 al width 50 gt CTROUTD lt td gt lt tr gt lt tr gt lt td width 50 gt Account No lt td gt lt td E width 50 gt ACCT_NUM lt td gt lt tr gt lt tr gt lt td width 50 gt Input Suspend F Method lt td gt lt td width 50 gt INPUTMETHOD lt td gt lt tr gt lt tr gt lt td width 50 gt Payment Type lt td gt lt td width 50 gt Private Default Plan d Label lt td gt lt tr gt lt tr gt lt td width 50 gt Card Member lt td gt lt td width 50 gt CARDHOLDER lt td gt lt tr gt lt tr gt lt td gt Transa ction Amount lt td gt lt td gt TRANS AMOUNT M Cancel pSave ATE cellspacing 0 cellpadding 0 gt lt tbody gt lt tr gt lt td style font size 9pt Receipt Legal Disclosure Variable 3 The fields accessible through these windows are the same as the fields accessible through the New Program and New Plan windows Consult the sections Creating a New Program and Creating a New Plan for more information on these fields see pages 128 and 131 4 Once you have finished editing your
14. 3 Click the New button on the left side of this Reseller Search Maintenance window to create a New agent Copyright 2012 VeriFone Systems Inc All Rights Reserved 29 New Reseller Setup Address Information Company Mame Address Address cont City State Zip Contact Information Phone Fax Contact Setup Name ContactSetup Email Billing Name Billing Email Payment Information Payment Method Credit Card Nurnber Expiration Date Reseller Flags De Activate Reseller Information ERRER a ee ERR RRR EERE Credit Card Month U1 F vear 2008 O Processor Service Type Selections Select Processors Processor 1 E Payment Server Service Bundle 1 Generic Service Bundle 1 T Virtual Terminal Processor 2 onthe Spot Restaurant High Volume onthe Spot Restaurant Low Volume Step 1 of 2 onthe Spot Retail Mthly Svc Fee Per Term O Tns E Virtual Terminal Merchant Service Bundle 1 Copyright 2012 VeriFone Systems Inc All Rights Reserved 30 4 Use this Reseller Information window to enter all available information for the agent you are creating Use the following information as a guide e Company Name ABC Payment Solutions e Address 123 Main Street e Address cont Secondary address line if applicable Example Suite 1000 e City Anytown e State GA e Zip 31405 e Phone 912 555 1212 Fax 912 555
15. 709 Hawaii 110 Auto Settlement Correction up to 2 digits This is an optional field This integer indicates how many auto settle correction attempts will occur Set to 0 to disable The default value for this field is 3 Commercial Card Level Use this drop down box to specify the commercial card level that the merchant will accept e 0 Disable commercial card processing e 2 Enable level Il commercial card processing Capability Code Use this drop down box to specify the ability of the POS terminal or contact less device used e Unspecified PIN entry capability No PIN entry capability PIN pad inoperative RFID capability Transaction Character Indicator Use this drop down box to indicate if this merchant is an eCommerce business e 7 For SSL transactions will send the eCommerce indicator flag e 8 For non SSL transactions will send the eCommerce indicator flag e No eCommerce Will not send the eCommerce indicator flag Copyright 2012 VeriFone Systems Inc All Rights Reserved 158 Enable Gift check box Check this box to enable gift If gift is enabled another check box will appear that allows you to select a gift card processor Once a processor is selected additional fields required for that gift processor s setup appear Enable Check check box Check this box to enable checks Enable Debit check box Check this box to enable debit Copyright 2012 VeriFone Systems
16. Alaska 709 Hawaii 110 Verify this information with First Data Copyright 2012 VeriFone Systems Inc All Rights Reserved 168 Fraud Protection Simple Explanation Some payment processing companies allow for the configuration of certain fraud prevention options Depending on which payment processing company the merchant has selected some of the following options may or may not be available The various fraud prevention configuration options will appear during step two of three during the New Merchant Setup process see page 40 These options will appear underneath the processor specific information described in the section Processor Specific Information see page 137 AVS Acceptance Level Simple Explanation If you put a check next to an AVS response PAYware Connect will allow a transaction to be processed if the transaction returns that AVS response Note If necessary you may put a check next to multiple options WARNING These settings only apply to merchants who process MOTO and eCommerce Pre Auth transactions These settings do not apply to Sale transactions for any company type You can always refer to PAYware Connect transaction results to view the Response Text for that transaction which includes the AVS response You can still make a business decision on whether you want to manually Void the transaction Tall response values accepted a Non response accepted I Service not supported I Not a mail p
17. Inc All Rights Reserved 12 Note This requirement only applies if previous versions of the payment application stored sensitive authentication data 1 1 5 Securely delete any sensitive authentication data pre authorization data used for debugging or troubleshooting purposes from log files debugging files and other data sources received from customers to ensure that magnetic stripe data card validation codes or values and PINs or PIN block data are not stored on software vendor systems These data sources must be collected in limited amounts and only when necessary to resolve a problem encrypted while stored and deleted immediately after use PCI Data Security Standard Requirement 3 2 2 Protect stored cardholder data 2 1 Software vendor must provide guidance to customers regarding purging of cardholder data after expiration of customer defined retention period PCI Data Security Standard Requirement 3 1 2 2 Mask PAN when displayed the first six and last four digits are the maximum number of digits to be displayed Notes e This requirement does not apply to those employees and other parties with a legitimate business need to see full PAN e This requirement does not supersede stricter requirements in place for displays of cardholder data for example for point of sale POS receipts PCI Data Security Standard Requirement 3 3 2 3 Render PAN at a minimum unreadable anywhere it is stored including data on portable digital
18. Same as Merchant Edit Copyright 2012 VeriFone Systems Inc All Rights Reserved 109 o New Merchant Ability to create new merchants Consult the section Creating A Merchant see page 40 for more information Same as Merchant New o New Site Ability to create new PAYware Connect sites Consult the section Creating A New Site see page 48 for more information o New Terminal Disregard no longer implemented Merchant Service Type Disregard no longer implemented Merchant Summary Report Ability to access the Merchant Summary Report screen Consult the section Merchant Summary see page 58 for more information Merchant Usage Report Disregard no longer implemented Merchant Users Ability to access the Merchant Users screen under Account Admin User Manager New Merchant Setup Report Ability to access the New Merchant Setup Report Parameter Selection Screen Consult the section New Merchant Setups see page 69 for more information New Role Ability to access the New Role screen Consult the section Creating A New Role see page 105 for more information New User Ability to access the New User screen Consult the section Creating A New User see page 94 for more information OTS Device Maintenance Ability to access the OTS Device Maintenance screen This tool allows you to set up and maintain certain information associated with your OTS Device Consult the section Device Maintenance see page 174 fo
19. configurations required for PCI DSS compliance for example payment application cannot interfere with anti virus protection firewall configurations or any other device application or configuration required for PCI DSS compliance PCI Data Security Standard Requirements 1 3 4 5 and 6 9 Cardholder data must never be stored on a server connected to the Internet 9 1 The payment application must be developed such that the database server and web server are not required to be on the same server nor is the database server required to be in the DMZ with the web server PCI Data Security Standard Requirement 1 3 7 10 Facilitate secure remote software updates 10 1 If payment application updates are delivered securely via remote access into customers systems software vendors must tell customers to turn on remote access technologies only when needed for downloads from vendor and to turn off immediately after download completes Alternatively if delivered via VPN or other high speed connection software vendors must advise customers to properly configure a firewall or a personal firewall product to secure authentication using a two factor authentication mechanism PCI Data Security Standard Requirement 8 3 Copyright 2012 VeriFone Systems Inc All Rights Reserved 16 10 2 If payment application may be accessed remotely remote access to the payment application must be authenticated using a two factor authentication mechanism PCI Dat
20. up to 15 digits Must match Terminal Number 2 Industry Type please indicate D Direct MOTO R Retail F Restaurant 3 Application ID please indicate Retail Direct MOTO Restaurant 4 Bank ID 6 digits 5 Terminal Number up to 15 digits Must match Merchant Number 6 Terminal Type 3 alphanumeric characters 7 System Information automatically filled in Copyright 2012 VeriFone Systems Inc All Rights Reserved 198 8 Device Type 1 alphanumeric character O No terminal 1 On premises attended 2 On premises not attended 3 Off premises attended 4 Off premises not attended C Computer 9 Time Zone 3 digits Eastern 705 Central 706 Mountain 707 Pacific 708 Arizona 107 Alaska 709 Hawaii 110 Puerto Rico 104 Hong Kong 008 10 Commercial Card Level please indicate O disable 2 level Il 11 Capability Code please indicate O No Electronic authorization Code 1 PIN 12 Transaction Character Indicator please indicate 7 SSL transaction will send the e Commerce indicator flag 8 non SSL transaction will send the e Commerce indicator flag Blank No e Commerce 13 Enable Debit Yes or No 14 Enable Gift Yes or No 15 Enable Check Yes or No 16 Pinless Debit Not implemented Copyright 2012 VeriFone Systems Inc All Rights Reserved 199 Z VeriFone T HE W A Y T P A Y Elavon NOVA PAYware Connect Merchant Information Form Mercha
21. 1212 Contact Setup Name Specify the primary contact for this agent This name will be used in the Welcome to PAYware Connect activation email that includes the agent s login information Example George Adrian e Contact Setup Email Specify the primary contact s email address This address will receive the Welcome to PAYware Connect activation email that includes the agent s login information e Billing Name Specify the billing contact or company name for this agent All accounting issues will be sent to this contact s attention using the Billing Email address Example Brett Thomas e Billing Email Specify the billing contact s email address PAYware Connect will send an email message to the Billing Email address if there is an issue with collecting monthly fees and charges from this agent s account Example brett abc pay com e Reseller Bills Merchants Check this box if this reseller bills merchants Deactivate This is simply another way of deactivating an agent Leave this box unchecked unless you want to initiate this agent s account in a suspended state In the section labeled Processor Service Type Selections you will see the processor selections and service types available for you to grant to agents Put a check next to the options you want for this agent Click Next Note VeriFone or whoever signed you up as a PAYware Connect reseller has already determined which processor types and service types are a
22. 43 0000 000g 54 5400 5400 100 0000 00ga 80 0000 oo00 45 0000 oopa z Tier i mull Tran Max Tran a u Rate Sell Rate Merch Rate Tier i Min Tran Max Tran Buy Rate Sell Rate Merch Rate est a E E C Joao E e E C E Joico js e e a e fonoo T Tier Min Tran Max Tran r pe Rate j Sell Rate m Merch Rate mm a a a Processor 2 Processor 2 Brice i i Mirth hi Merch Copyright 2012 VeriFone Systems Inc All Rights Reserved 25 Note This window also allows you to edit your default Service Type Maintenance fees and rates for new merchants and agents if applicable Consult the section Setting an Agent s Rates page 33 to learn how to edit the rates and fees for a particular agent s services Agent pricing that you enter into Service Type Maintenance is for reference purposes only PAYware Connect is not set up to bill agents Note If VeriFone bills you directly for your merchant s service fees you are not required to enter any information into the Service Type Maintenance window Processor ID Processor ID is the PAYware Connect abbreviation for the processing company displayed in the Processor Name column Consult the section Processor Specific Information for specific information about each of the payment processing companies available to you through PAYware Connect see page 137 Service Type A Service Type is a connectivity method used to access PAYware Conne
23. 9 1 2010 12 31 2010 12 12 Months No Interest Monthly Payments Required 500 00 9 1 2010 12 31 2010 18 18 Months No Interest Monthly Payments Required 750 00 9 1 2010 12 31 2010 48 99 Budget Payment Plan 1 000 00 1 2010 12 31 2010 Copied Plan by Aun Can be deleted 900 00 S 1 2010 12 31 2010 Donna s Doggie Day Care Credit Plan Plan Description Min Purch Start Date End Date 6 6 Months No Interest Monthly Payments Required 500 00 97 2010 11 30 2010 100 Regular Revolve 0 00 8 31 2010 11 30 2010 2 By default each of the Program Names will display completely expanded all Credit Plan information visible 3 PAYware Connect allows for the administration of e New Program create a new CITI financial program with the logo graphic of your choice and a customizable receipt New Plan create new credit plan under the selected CITI program Edit edit an existing CITI financial program or credit plan Delete delete an existing CITI credit plan Copy edit an existing CITI financial program or credit plan also allows you to modify the details of the new program or plan e Manage BINs allows you to edit the BIN ranges for the credit plans of all existing CITI financial programs Copyright 2012 VeriFone Systems Inc All Rights Reserved 127 Creating a New Program Note The following instructions explain how to create a new CITI financial program After creating a financial program you will ne
24. 999 and will wrap from 001 back to 999 5 Industry Type please indicate D Direct MOTO R Retail F Food Restaurant 6 Device ID 4 alphanumeric The device ID is a 4 character value It differentiates multiple sites with the same merchant number This number is assigned by FDMS Omaha Copyright 2012 VeriFone Systems Inc All Rights Reserved 194 7 Terminal Number 4 alphanumeric 8 Terminal ID 5 alphanumeric Fixed 5 bytes 5 byte must be decimal point Example AB12 9 Time Zone 3 digits Eastern 705 Central 706 Mountain 707 Pacific 708 Arizona 107 Alaska 709 Hawaii 110 Puerto Rico 104 10 Commercial Card Level please indicate O disable 2 level Il 11 Capability Code please indicate Not currently required can choose unknown 0 Unknown 1 Terminal can accept PIN 2 Terminal cannot accept PIN 12 Transaction Character Indicator please indicate Blank no e Commerce 7 SSL transaction will send the e Commerce indicator flag 8 non SSL transaction will send the e Commerce indicator flag 13 Enable Debit Yes or No 14 Enable Gift Yes or No 15 Enable Check Yes or No Copyright 2012 VeriFone Systems Inc All Rights Reserved 195 Z VeriFone T HE WA Y T P A Y GETI PAYware Connect Merchant Information Form Merchant Name 24 alphanumeric characters max The company name associated with this merchant ID Address City 13 alphanumeric cha
25. Commission History Report Merchant ID This is the merchant ID Clicking on the merchant ID in this column will take you to the Merchant Details report which contains additional information related to the merchant Bus Name This is the business name as set up in the PAYware Connect system Processor This is the processor that the merchant is using You can click on this to obtain additional information regarding a merchant s processor setup information Service Type This is the service type bundle that is chosen for the merchant Invoice This is the invoice number assigned if any Copyright 2012 VeriFone Systems Inc All Rights Reserved 78 Current Estimated Commission Simple Explanation This report will list the rates and fees incurred by each of your merchants 1 Point to the word Reports A menu will appear Click Current Estimated Commission Resellers Merchants Reports Account Admin Help Merchant Summary Reseller Service Types New Merchant Setups Service Level Exceptions Agent Summary Console Users Commission History Current Estimated Commission 1300010001 6400010001 300010001 000010001 Merchant Current Estimated Billing Commission Report Reseller ID VeriFone Test 2475 Northwinds Pkwy Alpharetta GA 30004 0000010001 Transactions Estimated amp Month Bus Hame Processor Service Type Count Include Over Rate Cost Billing Commission 101
26. Date 8 26 2008 10 28 58 AM Transaction Detail Report Status Cardhokter Code User ID 49 transactions on 7008 08 20 tatedang a 2008 98 24 1 transaction on 2008 08 24 totaling 26 00 08 14 27 uzat NC 5454545454 SALE Captured MANAGER 25 00 106 transactions tataling ETE Transaction Detall Report Page 4of The following columns are presented in the Transaction Detail Report Trans Time This is time the merchant processed the transaction Invoice This is the invoice number if any the merchant assigned to the transaction Trans ID This is the transaction ID TROUTD that PAYware Connect assigned to identify the transaction Account Number This is the masked credit card account number that was processed Cmd This is the type of command sent to PAYware Connect e g sale void etc Cardholder This is the cardholder name if provided Status Code This is the status code message that PAYware Connect assigned to the transaction e g Captured User ID This is the user ID that processed the transaction Trans Amount This is the transaction amount This report will be sorted by date and totals will be provided If you wish to view the details of an individual transaction click the transaction ID under the Trans ID column Details for the individual transaction will be displayed see next page Copyright 2012 VeriFone Systems Inc All Rights Reserved 64 Individual Transaction Detail Report
27. Debit Yes or No Copyright 2012 VeriFone Systems Inc All Rights Reserved 184 Z VeriFone T HE W A Y T P A Y ECHO PAYware Connect Merchant Information Form Merchant Name 24 alphanumeric characters max The company name associated with this merchant ID Address City 13 alphanumeric characters max State Zip Merchant Customer Service Phone Your Company Contact Name Email Address Bank Info 1 Merchant Number up to 12 digits 2 Merchant PIN up to 8 digits 3 ISP Number Optional 4 ISP PIN Optional 5 Order Type please specify 1 character S Self Service H Hosted 6 Time Zone 3 digits Eastern 705 Central 706 Mountain 707 Pacific 708 Arizona 107 Alaska 709 Hawaii 110 Puerto Rico 104 7 Transaction Character Indicator please indicate 0 No e Commerce 7 SSL transaction will send the e Commerce indicator flag 8 non SSL transaction will send the e Commerce indicator flag 5 Enable Debit Yes or No 6 Enable Check Yes or No Copyright 2012 VeriFone Systems Inc All Rights Reserved 185 T HE Z VeriFone W A Y T P A Y EVO PAYware Connect Merchant Information Form Merchant Name 24 alphanumeric characters max The company name associated with this merchant ID Address City State Zip Merchant Customer Service Phone Your Company Contact Name Email Address 1 Terminal Number 2 Terminal ID
28. ET 179 RE E a DOV CC aa A E E A O 179 RECEIPES E E E E NA 179 CONTIGUFALION MaS tE nxicinatccaneredi a a E E E TE 180 Appendix B Processor Setup FONINS ccc 0sccaetensstesscneateaseusesaasamsesencemersentonsetmeteosesenteneneweces 182 First Data Atlanta BUVDaSS wass2es siarswai cenuswed saerenainenseued saerenceseeened saawercebaneenelsaereseaeaucs 183 Go 8 eee rere ieee ee te E E EO en ara a ee eee A ene ae eer 185 BV Ose ETEA E ees seca ese te ee ee eet eae te eet a eee eee eee 186 PROD MINI Cea ttle ates lease eh ate ee eee T cate eae Nee ena ees 188 First Data Nasnville S Orec erria tine A mone tewsgenedieds pena kewscemctage gees wees cemededs EE 190 First Data NOUN iscvtesrntwetaeeweretusaaeaeeubsweretussciaseuleceaetesecdaueelecsnet soe eeaneuecenseuenetacceuente 192 Fis 0 he Oop tcl als Peer mera eer aT ar a een aT ne ene E A ae ee Nene eae nce een mera rer an 194 6 eal A MP eer ie aren ar Ren eran ee sr Te Dare Ree ae ee an See TN Tr Sere Re ee 196 GIVEXG Senne oe rac eau aes aneau Wan ceeaiare Seanseresianere a N seauaea es E N A 197 Global Payments East NDC HOS scvcincocusclucaeswarena dein ueiassoieee Melos luce meteor aA 198 ELVON NOVA arrano ne aE E E E E E niga eeaarceeetesigamcaereweetenieameanareweeee sade 200 Chase Paymentech TamDa saeit e E E O E EE EE E E 202 POROV eenas e E a E a O E 204 WONG OY Seea a A E E E O N A 206 VO caus R EERO E E EAEE E E E E EEE EE TEE EE EE EEE 208 is Vo EE PAE T E TT T T T A E A T TTT 209
29. Example Michael Knight Settlement Email Specify the settlement contact s email address PAYware Connect will send an email message to the Settlement Email address if there is a settlement issue with this merchant s account Example michael acme bikes com Payment Method Select the method of payment that this merchant will use to pay you monthly fees and charges The available options are Credit Card ACH and Invoice Reseller This is only applicable to those resellers that have PAYware Connect bill their customers i e set up for Hybrid or Commission billing o Credit Card Select this option if the merchant will use a credit card to pay monthly fees and charges Specify the merchant s Credit Card Number Specify the Expiration Date of the merchant s credit card number If you would like to leave the fields blank and have the merchant provide this information enable Allow Payment Information Maintenance under Account Information Maintenance see page 114 o ACH Select this option if the merchant will use ACH to pay monthly fees and charges Specify the Bank Routing number If valid the Bank Name will be populated Specify the Bank Account Holder Name Specify the Bank Account number If you would like to leave the fields blank and have the merchant provide this information enable Allow Payment Information Maintenance under Account Information Maintenance see page 114 Payment Information Payment Method A
30. Information Payment Method Credit Card ha Credit Card Number 0 Expiration Date Month Year 2012 Merchant Flags Verishield Protect C Contact Setup Name Specify the primary contact for this merchant This person company will receive the Welcome to PAYware Connect activation email that includes the merchant s login information Example John Thomas Contact Setup Email Specify the primary contact s email address This address will receive the Welcome to PAYware Connect activation email that includes the merchant s login information Example john acme bikes com Note Click the Copy Name and Email to All icon to copy the Contact Setup Name and Email into the Billing and Settlement Name and Email fields Billing Name Specify the billing contact or company name for this merchant All accounting issues will be sent to this contact s attention using the Billing Email address Example Jane Doe Copyright 2012 VeriFone Systems Inc All Rights Reserved 42 Billing Email Specify the billing contact s email address PAYware Connect may send an email message to the Billing Email address if there is an issue with collecting monthly fees and charges from this merchant s account Example jane acme bikes com Settlement Name Specify the settlement contact for this merchant PAYware Connect will notify this contact via the Settlement Email address if there is a settlement issue with this merchant s account
31. Merchant Number 11 digits contains the Merchant ID 2 Store Number up to 11 characters contains the ALT Merchant ID 3 Trans Group ID up to 6 characters 4 Merchant Key up to 4 characters 5 Multi Trans IND Yes or No 6 MCC SIC Code optional 4 digits 7 Time Zone 3 digits Eastern 705 Central 706 Mountain 707 Pacific 708 Arizona 107 Alaska 709 Hawaii 110 Puerto Rico 104 8 Terminal ID 4 characters provided by merchant Copyright 2012 VeriFone Systems Inc All Rights Reserved 212 Z VeriFone T HE WA Y T P A Y Valutec PAYware Connect Merchant Information Form Merchant Name 24 alphanumeric characters max The company name associated with this merchant ID Address City 13 alphanumeric characters max State Zip Merchant Customer Service Phone Your Company Contact Name Email Address Bank Info 1 Merchant Number up to 10 digits 2 Industry Type please indicate R Retail F Restaurant 3 Terminal ID up to 15 characters 4 Terminal Number up to 15 characters 5 Time Zone 3 digits Eastern 705 Central 706 Mountain 707 Pacific 708 Alaska 709 Hawaii 110 Arizona 107 Puerto Rico 104 Copyright 2012 VeriFone Systems Inc All Rights Reserved 213
32. Mnth Min for each Service Type is the base monthly fee that you will charge each of your agents per account to access this service o Setup Charge The Setup Charge for each Service Type is a one time fee that you will charge each of your agents per account to access PAYware Connect Each Service Type has one or more pricing Tiers associated with it o Tier Each Tier is a pricing level with its own per transaction rate Min Tran Minimum number of transactions allowed for this tier Max Tran Maximum number of transactions allowed for this tier Buy Rate If your agent s merchant or your merchant exceeds the number of transactions included per month with his account the Buy Rate is the per transaction cost that you pay to VeriFone or your PAYware Connect reseller Please note that this is in addition to whatever per merchant account monthly fee you pay to VeriFone or your PAYware Connect reseller Sell Rate for use by resellers only n a to agents If the total per month number of transactions processed by an agent s merchant is between the Min Tran and Max Tran values then the agent will pay his reseller the Sell Rate per transaction for the number of transactions in excess of those included in addition to his Monthly fee Example An agent has 3000 free transactions included per month to pass on to each of his merchants If the number of transactions processed by one of his merchants exceeds that number b
33. Mountain 707 Pacific 708 Arizona 107 Alaska 709 Hawaii 110 Verify this information with TSYS Copyright 2012 VeriFone Systems Inc All Rights Reserved 164 Device Type Use this drop down box to specify the type of device that will be used by this merchant e 0 Unknown e C Personal computer e E Electronic cash register ECR Capability Code Use this drop down box to specify the ability of the POS terminal or cash register used e 0 POS Terminal The device is capable of being used as a POS terminal e 1 Register The device is capable of being used as a cash register Transaction Character Indicator Use this drop down box to indicate if this merchant is an eCommerce business If this field is set to 7 or 8 then the Industry Type field must be set to Direct e 7 For SSL transactions will send the eCommerce indicator flag e 8 For non SSL transactions will send the eCommerce indicator flag e blank Will not send the eCommerce indicator flag Enable Debit check box Check this box to enable debit Enable Gift check box Check this box to enable gift cards Enable Check check box Check this box to enable checks Debit related fields Merchant ABA Number 9 digits or blank This is the ABA which identifies the merchant to the direct debit switch Merchant Settlement Agent Num 4 digits or blank This is the merchant settlement agent number it is usually blank R
34. Note As you are keying in a new password the red X s next to each password policy requirement listed on the right side of the screen will change to green checks as the requirements are satisfied All requirements must have green check marks beside them before the new password will be accepted e Re Key Password Re enter the password Use this for passwords that you created e Role This field cannot be edited since the only kind of merchant account a reseller can create is an Administrator account This Administrator can then create users for this merchant account 7 Select the Card Types to be Accepted 8 Next you must set up the processing company information for this merchant The available fields in this window will vary depending on which processing company you have selected for this merchant This is because each processing company has its own setup requirements Consult the section Processor Specific Information for detailed information related to the processor you have selected see page 137 Note You can obtain this information from whoever set up the merchant with their merchant account Click the Save button when you have filled out all of these fields 9 Depending on which payment processing company you have selected you also may want to specify your merchants AVS Acceptance Level CVV2 Acceptance Level and Duplicate Check Level If you are creating a LIVE merchant you may use the information in the sectio
35. Put a check next to this option if you want PAYware Connect to decline a transaction request if the same EBT invoice number is already present in the open batch GIFT Account Number Put a check next to this option if you want PAYware Connect to decline a transaction request if the same gift card account number is already present in the open batch GIFT Amount Put a check next to this option if you want PAYware Connect to decline a transaction request if the same gift card amount is already present in the open batch GIFT Invoice Put a check next to this option if you want PAYware Connect to decline a transaction request if the same gift card invoice number is already present in the open batch CHECK Account Number Put a check next to this option if you want PAYware Connect to decline a transaction request if the same check account number is already present in the open batch CHECK Amount Put a check next to this option if you want PAYware Connect to decline a transaction request if the same check amount is already present in the open batch CHECK Invoice Put a check next to this option if you want PAYware Connect to decline a transaction request if the same check invoice number is already present in the open batch Copyright 2012 VeriFone Systems Inc All Rights Reserved 173 Appendix A SoftPay Connect Device Maintenance Simple Explanation If you do not have a POS Device or a Mobile Device you can safely ignore th
36. Setup Saint Pete Setup Bank ID Device ID EDC Code H Host Merchant Num Terminal Class 0 Unspecified gt Industry Type Direct Retail Restaurant Partial Auth 7 Commercial Card Level fo Disabled Terminal ID 705 Time Zone Device Type C Personal Computer Capability Code 0 Unspecified Capability Code 2 fo Unknown Transaction Character Indicator 0 Customer Present Enable Debit Enable Check Bank ID 4 digits This is the acquiring bank identification number supplied by bank processor Device ID Not implemented at this time EDC Code 1 character Select H Host or T Terminal Merchant Num 12 digits This is the merchant number supplied by First Data Terminal Class Use this drop down box to specify terminal class e 0 Unspecified default e 1 Limited amount terminal e 2 Unattended ATM e 3 Unattended automated dispensing self service CAT transactions e 4 Electronic Cash Register ECR e 7 Telephone device dial terminal Industry Type Specify the business type that First Data has assigned to this merchant s account Direct or Retail or Restaurant Copyright 2012 VeriFone Systems Inc All Rights Reserved 142 Partial Auth check box Check this box to indicate support for POS partial authorizations credit and debit Commercial Card Level 1 digit Use this code to indicate the commercial card level that th
37. Systems Inc All Rights Reserved 179 Email Format Plain Text HTML Drag Item to Emal B 7 U a lt oA Oe EES 2H Sit Trans_Awuth PS Mrans _Cardhokde ar FL lide EY 2 ps Ea A vabe U Si 4 Hanap acan Trans _ Command PAYware Mobile Email Receipt Merch _ Name Merch Addr Merch_ City Merch_ State Merch_ ip COL_7 TRANS DATE_TIME TRANS DATE TIME ransaction Details TRANS DATE_TIME Transaction Date Time Trans_Date Trans_Time TRANS _DATE_TIME Transaction ID Trans_ ID Trans_Invowe rans Type Trans_Command Masked Acct oe ee ge J rans Amount Trans_Amount Merch Adar Merch City ax Amount Trans_Tax Merch Contact Authorization Code Trans_Auth Merch_Email Merch_ Name Thank You For Your Business Merch_Phone If you have any questions please email Merch_Email or call Merch_Phone Merch Site Merch_State Merch _Zip E HTML Trans_ Card signature rans_Tax Trans_ Tip iili gt Configuration Master Simple Explanation The Configuration Master window allows you to enable disable associated commands for the available payment types 1 Point to Account Admin A menu will appear Click Device Master The Device Master window will appear 2 Click the Configuration Master tab The Configuration Master search window will appear Configuration Master Merchant ID or Merchant Namel O O O22020 Partial entry ok 3 Type a partia
38. Transaction Detail Transaction iDO 11114849 Merchant iD 400010001 status Code 4 Result Code Baich Transaction Seq 231454 Number Transaction Type SALE Payvmert Media MC edt Card Account 0016 ardhoider Name ard Present Trans action Forced Transaction Amount 4 00 Authorization Code TAS199 Heterence AVS Response OW Fe ponse gt f Transaction Date 2008 08 20 Click Parent Report to return to the main Merchant Summary Report Copyright 2012 VeriFone Systems Inc All Rights Reserved 65 Merchant Activity Summary Simple Explanation This report will only be accessible if you are billed directly by VeriFone for your merchants PAYware Connect fees This report will only be accessible if you are billed directly by VeriFone for your merchants PAYware Connect fees Provides a historical summary of all your merchants PAYware Connect transaction activity along with other details related to their accounts 1 Point to the word Reports A menu will appear Click Merchant Activity Summary Resellers Merchants Reports Account Admin Help Merchant Summary Reseller Service Types New Merchant Setups service Level Exceptions Agent Summary Console Users Unsettled Merchants 2 The Merchant Activity Report Parameter Selection window will appear This window allows you to choose From Date and To Date from the drop down calendars or enter the dates in mmddyyyy format Do not ente
39. User Processor Setup window Consult the section Creating A Merchant s Account for more information on User Processor Setup see page 40 Copyright 2012 VeriFone Systems Inc All Rights Reserved 50 Editing a Merchant s Account Note You can edit PAYware Connect site accounts in the same way that you edit merchant accounts Edit Card Types to be Accepted Visa MasterCard C American Express Ll Discover Cl Carte Blanche CJAL ice C Enroute Cl Diner s Club CI Switch Cl Unknown C Private Label C All card types accepted Address cont O Address Information State Province New York w Contact Information Contact Setup Name sd Contact Setup Email oo Billing Name sd Billing Email OO Settlement Name sid Settlement Email O 0 Credit Card Number Expiration Date Month Year 2012 v Verishield Protect Date Activated De Activate Payment Information Merchant Flags Copyright 2012 VeriFone Systems Inc All Rights Reserved 51 Click the word Merchants near the upper left of the PAYware Connect interface to access the Merchant Search Maintenance window Select a merchant s account by clicking its row The row will turn blue Next click the Merchant button in the Edit section PAYware Connect will display the same Merchant Information window you saw in the section Creating A Merchant s Account see page 40 You can use this Merchant Information window to edit update an
40. all service level exceptions for your parent reseller account Choose From Date and To Date from the drop down calendars or enter the dates in mmddyyyy format Do not enter forward slashes PAYware Connect will do that for you Service Level Exception Report Parameter Selection Reseller Agent ID My Account x Account Number fo From Date 5 27 2008 w To Date 5 27 2008 ka 3 Click View to display the Service Exception Report See next page Copyright 2012 VeriFone Systems Inc All Rights Reserved 71 Service Exception Report Reseller ID Merchant ID Merchant Name Processor ID Service Type Min Tran F Over Min Transactions for Current Billing Period Service Exception Report Page 1of1 The following columns are presented in the Service Exception Report Merchant ID This is the ID used to identify the merchant in the PAYware Connect system Clicking on the merchant ID in this column will take you to the Merchant Details report which contains additional information related to the merchant Merchant Name This is the name of the merchant Processor ID This is the processor that the merchant is using You can click on this to obtain additional information regarding a merchant s processor setup information Service Type This is the service type bundle that is chosen for the merchant Min Trans This is the minimum number of transactions established for this service type Curren
41. and if desired you can set the rates you will charge that agent for the various PAYware Connect services PAYware Connect allows you to select each service that you wish to be available to your agent Additionally this window allows you to add new Service Types to existing processors Note This feature is intended for use by PAYware Connect resellers only and is not applicable to PAYware Connect agents 1 If you are not already at the Reseller Search Maintenance window click the word Resellers near the upper left of the interface 2 Select the desired agent s account by clicking its row The row will turn blue 3 Next click the Details button PAYware Connect will display the same Reseller Information window you saw in the section Creating An Agent s Account see page 29 4 Scroll down to the bottom of this window and click the Processors button PAYware Connect will display the second Reseller Information window This window displays the processors services and tiers that are currently available to this agent for him to resell to his merchants or agents Edit Reseller Service Type Reseller Info Date Time ABC Payment Solutions APf2005 10 44 12 AM 123 Main Street Anytown GA 31405 eee oracessor 2 O O O OOOO O O Note This window gives you the ability to set the rates and fees for this particular agent s service types This does not affect your universal service type settings used as the defaults for new agent setups C
42. column headers by clicking on the up down arrows 6 The following columns are presented in the Merchant Summary report e Reseller ID The Reseller ID is the ID used to identify the reseller or agent in the PAYware Connect system e Acct The Acct column represents the first section of the Merchant Code The Merchant Code is made up of Account Site Terminal Number e g Merchant Code 18400020001 Account 184 Site 0002 Terminal Number 0001 e Active The Active column states whether an account is active e Merchant ID The Merchant ID is the ID used to identify a merchant in the PAYware Connect system Clicking on the Merchant ID in this column will take you to the Merchant Details report which contains additional information related to the merchant e Merchant Name The Merchant Name lists the name of the merchant e Processor ID The Processor ID column lists the Processor that the merchant is using You can click on this to obtain additional information regarding a merchant s processor setup information e Service Type The Service Type specifies the service type bundle chosen for the merchant Current Clicks If you are a reseller who has VeriFone charge your merchants directly then this will represent the current transactions processed since the last invoice date for the merchant being reviewed If you are a reseller who VeriFone bills this report will represent the of transactions processed since the be
43. ee 24 Service Type Maintenance ceccccccccccccsccencccessceescessceeecseesceesceescseccsesscesscesccseseseess 25 ea HIG ALCIY E E E E E E 28 roaa A a E E EEEE 29 Creating an Agent s ACCOUNt essessessesoesesoeroesoesoesoecesoesoesoesoesosoesoesoesoeseeoesoesoeseeee 29 DS CIS an Agents Rates erreseina r ee ae enw ve a 33 Searching for an Agent s ACCOUNt ssssesessececeeseceseececeeescoeseeceoeeeeceoeeoecseeeceoeececseeee 35 Editing an Acent S ACCOUNT errereen i aae 36 Deactivating an Agent s ACCOUNt seesescessesoeseesescesoesoesoesoecoscesoesoesoesoesesoesoesoeseese 37 ACTIVAUING an Acent S ACCOUN seisrssiierecsiena kariri atenska NTE EA ENTANA 38 HELER AE a E E E E O E E E O E E E 39 Creating AMETCNANE ssicctvcrccscdotadccdandiesacdedeteedeudiavatdedetcedtedtavetdwtcswedtediesatdetsawedeedawsdes 40 Creating a Merchant s Account sccsawcsacsoceahessacnstecaecedmastadndeataecedmaneecncsadeecedmaceadnweates 40 Creating a New Site ssesessesoescesoesossesoesoesoesossescesoesoesoesoscesoesoesoesoeseecesoesoeseeee 48 Searching for a Merchant s Account ssssessesesescesescesesescesesceceseeceseseecesesceeeseeceseee 48 Completins a Merchant S ACCOUNT wes icswsessesevesvads cewsveseseveceds telenve dese vexeds VEETA EEEE TANER 49 Editing A Merchant s ACCOUNT ssn occveseiresaue enres rin EIEEE sekansuieseceseuetaeunevesenoveus Seveteseseeeeos 51 Editing a Merchant s Processor Information AVS CVV2 and Dupli
44. encryption keys passwords and SNMP community strings Maintain a detailed updated hardware list The end to end wireless implementation must be end to end secure The use of WEP as a security control was prohibited as of 30 June 2010 PCI Data Security Standard Requirements 1 2 3 2 1 1 4 1 1 6 2 11 1a e and 11 4a c 7 Test payment applications to address vulnerabilities 7 1 Software vendors must establish a process to identify newly discovered security vulnerabilities for example subscribe to alert services freely available on the Internet and to test their payment applications for vulnerabilities Any underlying software or systems that are provided with or required by the payment application for example web servers third party libraries and programs must be included in this process Remove all test configurations Samples and data after testing and before promoting the changes to production PCI Data Security Standard Requirement 6 2 7 2 Software vendors must establish a process for timely development and deployment of security patches and upgrades which includes delivery of updates and patches in a secure manner with a known chain of trust and maintenance of the integrity of patch and update code during delivery and deployment 8 Facilitate secure network implementation 8 1 The payment application must be able to be implemented into a secure network environment Application must not interfere with use of devices applications or
45. existing BIN range and its line will become highlighted Next click the Edit button The Edit BIN window will appear You may now edit the data for your BIN range The fields accessible through this window are the same as the fields accessible through the New BIN window Consult the section Creating a New BIN Range for more information on these fields see page 134 Once you have finished editing your BIN range click the Save button to update the record and return to the CITI Program Maintenance window Or click the Cancel button to abandon the record without saving Delete an Existing Program or Plan 1 2 Point to Account Admin A menu will appear Click CITI Program Plan Maint The CITI Program Maintenance window will appear Click an existing BIN range and its line will become highlighted Next click the Delete button PAYware Connect will ask you to confirm that you want to delete the BIN range Copyright 2012 VeriFone Systems Inc All Rights Reserved 135 Copy an Existing Program or Plan iP Point to Account Admin A menu will appear Click CITI Program Plan Maint The CITI Program Maintenance window will appear Click an existing BIN range and its line will become highlighted Next click the Copy button The Copy BIN window will appear You may now edit the data for your BIN range You can keep all existing data for the copy except for Description That field must be unique for each BIN range The fields a
46. f Multi Trans IND MCC SIC Code Time Zone 705 Eastem Terminal ID fo Merchant Number 11 digits This is the merchant number assigned by First Data Store Number 11 characters This is the store number assigned by First Data Trans Group ID up to 6 characters Merchant Key up to 4 characters Multi Trans IND 1 character Y or N MCC SIC Code 4 digits This is the SIC Code determined by the merchant Time Zone 3 digits This is the time zone code associated with this account Eastern 705 Central 706 Mountain 707 Pacific 708 Arizona 107 Alaska 709 Hawaii 110 Verify this information with First Data Terminal ID 4 digits This is the Terminal ID Copyright 2012 VeriFone Systems Inc All Rights Reserved 167 Valutec Setup Valutec Merchant Num Terminal ID Terminal Num Retail Restaurant Industry Type Time Zone 705 Eastern Merchant Num 10 digits This is the merchant number assigned by Valutec Terminal ID 15 characters This is the terminal ID assigned by Valutec Terminal Num 15 characters This is the terminal ID assigned by Valutec Industry Type Specify the business type that Valutec has assigned to this account Retail card present or Restaurant Time Zone 3 digits This is the time zone code associated with this account Eastern 705 Central 706 Mountain 707 Pacific 708 Arizona 107
47. issues Merchant Messages Filter Merchant ID partial ok v Get Messages Select All Unselect All Hide Acknowledged Messages Merchant Name Merchantid Msg Date invoice Date invoice Nbr Message achtest 6 12 2012 12 00 00 AM 6 12 2012 123 Test Data ctitest 6 12 2012 12 00 00 AM 6 12 2012 123 More test data Copyright 2012 VeriFone Systems Inc All Rights Reserved 24 Service Type Maintenance Simple Explanation Prior to setting up any agents or merchants you must set up your pricing for the payment processing services that you will be reselling 1 Point to Account Admin A menu will appear Click Service Type Maint Resellers Merchants Reports Account Admin Help Change My Password User Manager Security Account Info Merchant Activation Email Device Master API Merchant Activate Processor Default Maint 2 This window displays the processors services and pricing tiers that are currently available to you for resale to your merchants or agents Each Processor ID can have multiple Services service types and each Service can have multiple Tiers pricing levels Edit My Service Types Reseller Info Date Time O00 AYZ Reseller 4 22 2008 12 30 44 Phy 5000 Business Center Drive Savannah GA 31405 Processor ID l Processor Name Mis cine Ea Buy a Buy a Mnth kz mia Ea Type ce Mnth Setup Min Setup Mnth Setup PS MSB I MSB Payment Server Service Server Service 17 9900 9900
48. left of this window to access the Reseller Search Maintenance window Reseller ID Peseller Name 1 reseller s returned Reseller Search Maintenance 2 Select an agent s account by clicking its row The row will turn blue 3 Next click the Details button PAYware Connect will display the same Reseller Information window you saw in the section Creating An Agent s Account see page 29 You can use this Reseller Information window to edit and or update an existing agent s account information 4 After you are finished making changes click the Update button to save those changes Alternatively you may click the Processors button to view or edit the agent s rates explained in the section the section Setting An Agent s Rates see page 33 Copyright 2012 VeriFone Systems Inc All Rights Reserved 36 Deactivating an Agent s Account 1 Note This feature is intended for use by PAYware Connect resellers only and is not applicable to PAYware Connect agents Simple Explanation When an agent s account is no longer needed PAYware Connect allows you to deactivate it Deactivation does not permanently remove an account from PAYware Connect If you ever need to reactivate an account PAYware Connect will allow you to reactivate it Click the Resellers button near the upper left of this window to access the Reseller Search Maintenance window Reseller ID Peseller Name 1 reseller s returned Reseller S
49. mail order and recurring 5 Secure Electronic commerce transaction 6 Non authenticated security transaction with SET 7 Non authenticated security transaction without SET 8 Non SSL transactions will send the eCommerce indicator flag 15 Enable Debit Yes or No 16 Enable Gift __ Yes or No 17 Enable Check Yes or No Copyright 2012 VeriFone Systems Inc All Rights Reserved 207 Z VeriFone T HE W A Y T P A Y SVS PAYware Connect Merchant Information Form Merchant Name 24 alphanumeric characters max The company name associated with this merchant ID Address City 13 alphanumeric characters max State Zip Merchant Customer Service Phone Your Company Contact Name Email Address Bank Info 1 Merchant Number 6 digits 2 Division Number up to 5 digits 3 Store Number up to 10 digits 4 Terminal Number 5 Time Zone 3 digits Eastern 705 Central 706 Mountain 707 Pacific 708 Arizona 107 Alaska 709 Hawaii 110 Puerto Rico 104 6 Commercial Card Level please indicate O disable default 2 level Il 7 Transaction Character Indicator please indicate No Ecommerce eCommerce SSL eCommerce non SSL 8 Enable Debit Yes or No Copyright 2012 VeriFone Systems Inc All Rights Reserved 208 Z VeriFone T HE WA Y T P A Y TSYS PAYware Connect Merchant Information Form Merchant Name 24 alphanumeric characters max The c
50. of included transactions You can then look within the Current Clicks column for the of transactions which will appear underlined e Merchant Users represents users your merchant has set up under the merchant console Click to view additional data Copyright 2012 VeriFone Systems Inc All Rights Reserved 75 Console Users Simple Explanation This report will list all console users set up for the Reseller ID created for your Corporate Portal This will not display any agent resellers merchant s users 1 Point to the word Reports A menu will appear Click Console Users Resellers Merchants Reports Account Admin Help Merchant Summary Merchant Activity Summary Reseller Service Types Jew Merchant Setups rvice Level Exceptions went Summary Unsettled Merchants Console Users Report VeriFone Test 2 2475 Norinvinds Pkwy Alpharetta GA 30004 Ss Expiration was __ LastFailedLogin SetupDate Date 37132132 test Administrator a ei122008 102008 2 The following columns are presented in the Console Users Report User ID This is the ID used to sign on to the PAYware Connect console Full Name This is the full name of the user set up to use the PAYware Connect console Role This is the security role assigned to the user Last Login This is the last time the user logged in to the console Locked This will show if the user s account is locked Last Failed Login T
51. receipt by VeriFone and Merchant expressly authorizes VeriFone to continue to debit funds from the Account in accordance with the Agreement until the effective date of such change If Merchant believes that any payment transactions initiated by VeriFone or its agent with respect to the Account is erroneous or if Merchant needs more information about any such transaction Merchant should contact VeriFone as soon as possible In any event VeriFone must hear from Merchant no later than 90 days after the date the questionable transaction FIRST appeared on the Account in order to receive a credit VeriFone will attempt to determine whether an error occurred within ten 10 business days after VeriFone hears from Merchant and will correct any error promptly If VeriFone needs more time however VeriFone may take up to forty five 45 days to investigate Merchant s complaint or question This ACH billing arrangement shall remain in full force and effect until the earlier of a VeriFone has received written notification from Merchant of its termination in such time and such manner as to afford VeriFone and its financial institution a commercially reasonable opportunity to act on it or b termination of Merchant s obligation to pay VeriFone under the Agreement In addition VeriFone may terminate this ACH billing arrangement upon written notice if Merchant fails to pay any fees or other payments when due if VeriFone is unable to direct debit Merchant s A
52. remain in full force and effect Notices made by VeriFone to you under this Agreement that affect VeriFone customers generally e g notices of amended Agreements updated fees etc may be posted on the VeriFone Merchant Portal or may be provided upon access of the PAYware Connect Service Notices made by VeriFone under this Agreement for you or your account specifically e g notices of breach and or suspension will be provided to you via the email address provided to VeriFone in your registration for the PAYware Connect Service or in any updated email address you provide to VeriFone in accordance with standard account information update procedures VeriFone may provide from time to time It is your responsibility to keep your email address current and you will be deemed to have received any email sent to any such email address upon VeriFone s sending of the email whether or not you actually receive the email Notices made by you to VeriFone under this Agreement must be sent to VeriFone at PAYwareNA verifone com Either party may also send notices by overnight courier or certified mail Such notices shall be deemed effective when sent Such mailed notices for VeriFone must be sent to VeriFone s General Counsel at 2099 Gateway Place Suite 600 San Jose CA 95110 or such other address as shall have been given to Merchant in writing Such mailed notices for Merchant must be sent to the address in VeriFone s customer database or such other address as s
53. service type Max Trans This is the maximum number of transactions established for this service type Buy Rate This is the per transaction rate that VeriFone charges you Merchants Setup This is the number of merchants set up with the particular service type being viewed If you wish to see the details on the merchant s setup with a particular service type click on the underlined number found within this column The Merchant Summary Report for that processor and its corresponding service type will be displayed Once you have finished viewing the setups by service type you may click Parent Report to return to the Reseller Service Types Report Copyright 2012 VeriFone Systems Inc All Rights Reserved 68 New Merchant Setups Simple Explanation This report will list all new merchants set up for you or your agents if applicable for the time frame specified 1 Point to the word Reports A menu will appear Click New Merchant Setups The New Merchant Setup Report Parameter Selection window will appear Resellers Merchants Reports Account Admin Help Merchant Summary Merchant Activity Summary Reseller Service Types Service Level Exceptions Agent Summary Console Users Unsettled Merchants 2 This window allows you to choose From Date and To Date from the drop down calendars or enter the dates in mmddyyyy format Do not enter forward slashes PAYware Connect will do that for you New Mer
54. the Cancel button to abandon the record without saving Edit an Existing Program or Plan Note The following instructions explain how to edit an existing CITI financial program or credit plan At least one CITI financial program or credit plan must exist before one can be edited 1 Point to Account Admin A menu will appear Click CITI Program Plan Maint The CITI Program Maintenance window will appear 2 Click an existing CITI financial program or credit plan and its line will become highlighted Next click the Edit button The Edit Program or Edit Plan window will appear depending on which you highlighted You may now edit the data for your program plan Program Name Citi Health Card Program Name Citi Health Card Partner ID CITI i Canton ak Credit Plan 6 Create Date User 6 18 2010 11 08 28 AM stevep 6 Months No Interest Monthly Payments Required Last Maint Date User 7 22 2010 3 33 03 PM steve Program Receipt Description lt table style width 499px height 100 background color f fffff font family Verdana Geneva Tahoma sans serif cellspacing 1i align center gt lt tbody gt lt tr gt lt td style font weight bold font size l K lipt align center gt Goodyear Dealer lt br gt ADDRESS lt br gt CITY Minimum Purchase Amount 250 00 STATE ZIP lt br gt PHONE lt br gt lt br gt lt table style width 100 cellspacing 0 cellpadding 0 gt lt tbody gt lt tr gt lt td styl
55. the terms set forth at the end of this Agreement shall apply Copyright 2012 VeriFone Systems Inc All Rights Reserved 3 IF YOU HAVE PURCHASED THE PAYWARE CONNECT SERVICE FROM A RESELLER THIS SECTION 3 SHALL NOT APPLY TO YOU PAYMENT TERMS SHALL BE AS BETWEEN YOU AND YOUR RESELLER MAINTENANCE VeriFone conducts routine maintenance to the PAYware Connect Service Maintenance is generally scheduled during time periods when overall end user online activity is limited VeriFone reserves the right to shut down the PAYware Connect Services with no notice should emergency maintenance become necessary VeriFone s support policies for the PAYware Connect Services are available upon request SECURITY VeriFone reserves the right to remove any user from the PAYware Connect Service should VeriFone determine in its sole discretion that the PAYware Connect Service has been compromised or in any way used inappropriately In extreme cases removal may occur immediately without prior notification DISCLAIMER OF WARRANTIES THE PAYWARE CONNECT SERVICE AND PAYWARE MOBILE APPLICATION ARE PROVIDED AS IS WITH ALL FAULTS AND TO THE MAXIMUM EXTENT PERMITTED BY LAW WITHOUT ANY WARRANTY OF ANY KIND EXPRESS IMPLIED OR STATUTORY INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT OF THIRD PARTY RIGHTS NEITHER VERIFONE NOR ITS LICENSORS WARRANT THAT THE FUNCTIONS OF THE PAYWARE CO
56. view detailed information for a particular field click on that field row PAYware Connect will display a detailed report for that selection When you are finished viewing the details you may click the Parent Report button located in the upper right to return to the main report or the Close Report button to close the report and return to the previous window 2 You may use the tool bar located above the report to view additional pages change the report size view the document map search for information print the report or select a particular format 3 To view the Document Map click the symbol in the upper left To move within the report a E of 3 Enter a page number and press lt Enter gt to go to that page Ive Enter a search term and click Find or Next y 5 You can print the report by clicking the button refresh the report by clicking the button or you can choose to export the data in a variety of formats by choosing the desired format from the drop down menu then clicking Export Note Within each of the Corporate Portal reports you have the option to view additional information In order to make it as convenient as possible many of the additional views are accessible from multiple reports Copyright 2012 VeriFone Systems Inc All Rights Reserved 57 Merchant Summary Simple Explanation This report will show your merchants activity 1 Move your mouse pointer over the word Re
57. word Security The Security Maintenance window will appear Any existing User Roles will display here in alphabetic order Security Maintenance Role Description amn stn X DeActivated Security Role Filter tabs will display at the top of the menu allowing you the option to maintain User Roles Agent Jump Roles or Store Jump Roles Security Maintenance Filter RSLS The examples below assume the User Roles filter 2 To create a new PAYware Connect Role click the New button PAYware Connect will display the Create New Role window Enter a name for the role into the field labeled Role Name You must also enter a description for the role into the field labeled Description as well as a Security Level The Security Level determines which users can adjust other users passwords If User A is a member of a Role that has a Security Level greater than or the same as User B then User A can adjust User B s password Example John is a member of the Admin Role and that role has a Security Level of 10 Mark is also a member of the Admin Role Sally is a member of the Cashier Role and that role has a Security Level of 5 John and Mark can adjust each others passwords and they can each adjust Sally s password However Sally cannot adjust either John or Mark s password Copyright 2012 VeriFone Systems Inc All Rights Reserved 105 3 Create New Role Role Name Securty Level
58. 305 Test 2 GLOB V T GLOB 0 200 0 0 5500 0 0500 0 60 13 00 0 60 12 40 Verifone Global Cert GLOB V T GLOB 0 200 0 0 5500 0 0500 0 60 13 00 0 60 12 40 Global Test 927 GLOB VT GLOB 0 200 0 0 5500 0 0500 0 60 13 00 0 60 12 40 Global Test GLOB V T GLOB 0 200 0 0 3500 0 0500 0 60 13 00 0 60 12 40 Steve Test Merchant NOVA VT NOVA 0 200 0 0 3500 0 0500 0 60 13 00 0 60 12 40 2 The following columns are presented in the Merchant Current Estimated Billing Commission Report Merchant ID This is the merchant ID Clicking on the merchant ID in this column will take you to the Merchant Details report which contains additional information related to the merchant Bus Name This is the business name as set up in the PAYware Connect system Processor This is the processor that the merchant is using You can click on this to obtain additional information regarding a merchant s processor setup information Service Type This is the service type bundle that is chosen for the merchant Count This is the total number of transactions processed Include This is the number of free transactions included with this merchant s per month service fee Over This is the number of transactions processed that is over the number of Included transactions Rate This is the per transaction fee that you charge this merchant Cost This is the per transaction fee that VeriFone charges you Month Rate This is the pe
59. 5B 5 20 2010 2 37 22 PM 5 20 2010 2 37 22 PM 2 5 10 2010 1 52 02 PM 123456 5 20 2010 2 12 41 PM 2 5 10 2010 1 52 02 PM 987654 5 20 2010 2 12 39 PM 2 5 10 2010 1 52 02 PM 44898465 1BFD 422E B1EF 9F5C62A69B5B 2 The value next to API Key is the value that you should use for Loss Prevention API Integration Click the Generate button to generate a new API key 3 If any changes are made to this window including Generating a new key or modifying the Enabled flag Save and Cancel buttons will appear e Click the Save button to update the record and move the previous API key into the history table e Click the Cancel button to revert to the existing data no r modifications will be saved Copyright 2012 VeriFone Systems Inc All Rights Reserved 126 CITI Program Plan Maintenance Simple Explanation PAYware Connect allows you to offer your merchants access to CITI s Private Label card program CITl s program gives merchants the tools they need to encourage customer retention loyalty while providing customizable consumer financing Contact CITI for more specific details on how you can offer this program to your merchants 1 Point to Account Admin A menu will appear Click CITI Program Plan Maint The CITI Program Maintenance window will appear CITI Program Maintenance Plan Description Min Purch Start Date End Date 1 Regular Revolve 1 00 9 1 2010 12 31 2010 6 6 Months No Interest Monthly Payments Required 250 00
60. 60 e 2 Enable level Il commercial card processing Terminal Num 6 digits This is the terminal number assigned by WorldPay Terminal ID up to 2 alphanumeric characters Optional Use this number if you wish to use the Same terminal number across multiple terminals Time Zone 3 digits This is the time zone code associated with this account Eastern 705 Central 706 Mountain 707 Pacific 708 Arizona 107 Alaska 709 Hawaii 110 Verify this information with WorldPay Device Type Use this drop down box to specify the type of device that will be used by this merchant e 0 Unknown e C Personal computer e E Electronic cash register ECR Capability Code Use this drop down box to specify the ability of the POS terminal or contact less device used e 0O Unspecified e 1 Limited Amount Terminal e 2 Unattended ATM e 3 Unattended automated dispensing e 4 Electronic Cash Register ECR e 7 Telephone Device Transaction Character Indicator Use this drop down box to indicate if this merchant is an eCommerce business e 0 Customer Present Customer not present SAF trans Customer not present mail order and recurring Secure Electronic Commerce Transaction Non Authenticated security transaction with SET Non Authenticated security transaction without SET non SSL Transaction will send the eCommerce flag oT HN UN FE Enable Debit Check this box to enable deb
61. 67 Reseller Service Types Report Reseller ID 2 Contact Billing Contact Setup Date YeriFone Test YeriFone Test YeriFone Test 2475 Northwinds F kwy Alpharetta GA 30004 Buy Month Buy Setup Merchants Service Type Min Charge Min Trans Max Trans Buy Rate Setup EMS RSB 01 1 215 00 10 00 100001 9999999 0 02 0 EMS RSB 04 bd 606 00 750001 9999999 0 04 0 PS MSB 01 417 99 449 00 201 1000000 40 05 G ROYAL 15 00 15 00 1 150 0 00 0 z 151 300 0 10 a 301 S00 0 09 4 501 999999 0 08 T CARDNET 13 00 449 00 201 1000000 0 05 15 999 OTS MSFRSTH 7 99 450 00 351 1000000 0 05 1 999 OTS MSFRSTL bo 44 201 1000000 0 05 0 999 0T5 MSFRTL 16 99 1 1000000 0 03 0 EMS RSB 01 1215 00 10 00 100001 9999999 0 02 0 OTS Managed 5 99 450 00 1 1000000 0 03 O Bundle 1 OTS Managed 12 99 201 1000000 0 03 0 Bundle 2 VT MSB 01 45 99 75 00 1 1000000 0 05 a TG MSB 01 410 59 4100 00 1 1000000 0 05 The following columns are presented in the Reseller Service Types Report Processor This is the processor s you have available to choose in your Corporate Portal Service Type These are the names of service types available to you per processor Buy Month Min This is the monthly minimum that VeriFone charges you Buy Setup Charge This is the setup fee that VeriFone charges you Tier This is the tier associated with the chosen service bundle Min Trans This is the minimum number of transactions established for this
62. 709 Hawaii 110 Verify this information with First Data Enable Gift check box Check to enable gift If gift is enabled another check box will appear that allows you to select a gift card processor Once a processor is selected additional fields required for that gift processor s setup appear Enable Check check box Check to enable checks Enable Debit check box Check to enable debit Enable EBT check box Not implemented Copyright 2012 VeriFone Systems Inc All Rights Reserved 145 First Data North Setup First Data North Cardnet Setup Merchant Number Industry Type Direct Retail Restaurant Merchant Tax ID MCC SIC Terminal Number Terminal ID Time Zone 1 Commercial Card Level 0 Disable Capability Code 0 Unknown SS Transaction Character Indicator No Ecommerce Enable Gift Enable Debit Enable Check Merchant Number 12 digits This is the merchant number assigned by CardNet Industry Type Specify the business type that CardNet has assigned to this account Retail card present or Direct card not present or Restaurant Merchant Tax ID 15 digits This is the tax identification number assigned by the merchant s bank MCC SIC 4 digits This is the merchant type code provided by CardNet or the merchant service provider Terminal Number 6 digits This is the terminal number provided by CardNet or the merchant service prov
63. 9 22 783 P g Mark H6 QA Mark Harris Administrator 17 12 2010 1 05 03 450 F ark_het OA J 3 Click the New button PAYware Connect will display the Create New User window Copyright 2012 VeriFone Systems Inc All Rights Reserved 95 Create New User User ID o e Namel Doo Password Requirements Password fo z Re Key Password Po Lower Case count Upper Case count Numeric count Special Character count x 2 2 Role Administrator X Min Max Valid E No Repeating Characters Agent Console Access Role at No Sequential Characters Merchant Console Access Role No Status e User ID Enter the desired user ID for this user maximum length of eight characters for Merchant Users This field is not case sensitive e Full Name Enter the user s full name first name then a space and then the last name This field is not case sensitive e Password You may either create your own password or you can have PAYware Connect randomly generate a password for you This field is case sensitive so PassWord is different from PASSWORD o If you want PAYware Connect to randomly generate a password for you click the Generate button Next click the Save button o If you want to create your own password it must meet the following requirements Example JONjon01 A password must be at least eight characters in length A password must contain at least three upper case characters A password must contain at least t
64. 9px height 100 background color ffffff font family Verdana Geneva Tahoma sans serif cellspacing 1 align center gt lt tbody gt lt tr gt lt td style font weight bold font size So rar lipt align center gt Goodyear Dealer lt br gt ADDRESS lt br gt CITY Minimum Purchase Amount 250 00 STATE ZIP lt br gt PHONE lt br gt lt br gt lt table style width 100 i DATE Important Information About Your 6 Months No LEGALDISCLOSURE align center gt Date DATE lt td gt lt td style font size 9pt Interest Minimum Payment Plan Purchase on Your PHONE r gt Time TIME lt td gt lt tr gt lt tbody gt lt table gt lt table Citi Health Card PLAN_DESC s wi 100 cellspacing 0 cellpadding 0 gt lt tbody gt lt tr gt lt td PLAN i No r gt lt br gt COMMAND NO INTEREST MINIMUM PAYMENT PLANS lt br p gt tied ef ETETA gt L LADIES ES ce Eee cen style font size Important Information About Your 6 Months No 9pt gt lt table style width 100 height 100 pagi l Pi h y cellspacing 1 gt lt tbody gt lt tr gt lt td style font size 9pt font weight Receipt Legal Disclosure Fixed Interest Minimum Payment Plan Purchase on Your bold valign bottom gt Transaction Details lt td gt lt tr gt lt tr gt lt td width 50 Citi Health Card salig Son CRahie eS ee 100 font size 9pt i NO INTEREST MINIMUM PAYMENT PLANS cellspacing 1 gt lt tbody gt lt tr gt lt td width 50
65. Access Report Ability to access the Merchant Activity Report Parameter Selection screen This report will only be accessible if you are billed directly by VeriFone for your merchants PAYware Connect fees This report will list all of your PAYware Connect reseller users who have accessed merchants accounts via the Merchant Console Access feature within a specific date range Consult the section Merchant Console Access Report see page 66 for more information Merchant Edit Ability to edit an existing merchant s account Consult the section Editing A Merchant s Account see page 51 for more information Merchant New Ability to create new merchants Consult the section Creating A Merchant see page 40 for more information Merchant Search Ability to access the Merchant Search Maintenance screen Consult the section Searching For A Merchant s Account see page 48 for more information The following items are accessible from this screen o Activate Merchant Ability to activate an existing merchant s account that has been deactivated Consult the section Reactivating A Merchant s Account see page 53 for more information o Delete Merchant Ability to deactivate an existing merchant s account Consult the section Deactivating A Merchant s Account see page 53 for more information o Merchant Details Ability to edit an existing merchant s account Consult the section Editing A Merchant s Account see page 51 for more information
66. CH M Bank Account Holder Name 00 If you click the help icon a the following will display to assist you in entering your ACH information ACH Help Account Holder Name Address ar To THE ORDER OF Bank Name Wind 123456739 8 0000987654321 1001 9 Digit Bank Routing Bank Account Check Number Copyright 2012 VeriFone Systems Inc All Rights Reserved 43 o Invoice Reseller Select this option to bill this merchant directly This option will only be displayed for resellers set up for Hybrid billing e VeriShield Protect and Date Activated VeriShield Protect fields De Activate This is simply another way of deactivating a merchant Leave this box unchecked unless you want to initiate this account in a suspended state Select Primary Processor Select Processors processor 1 L Payment Server Bundle 1 Processor 2 L Payment Server Service Bundle 1 Processor 3 L Payment Server Service Bundle 1 5 In the section labeled Select Processors you will see the processor selections and service types available for you to grant to merchants Put a check next to the option you want to be available to this merchant Click Next Note Once Next has been clicked this information will be saved regardless of the entry of any additional information You may use the Back button on your browser at any time during a new merchant setup in order to edit the data entered If the setup is ended for
67. CITI program plan click the Save button to copy the record and return to the CITI Program Maintenance window Or click the Cancel button to abandon the record without saving Copyright 2012 VeriFone Systems Inc All Rights Reserved 133 CITI BIN Bank Identification Number Management Note The following instructions explain how to view and or edit the BIN ranges for an existing CITI financial program At least one CITI financial program must exist before a BIN can be created managed 1 Point to Account Admin A menu will appear Click CITI Program Plan Maint The CITI Program Maintenance window will appear 2 Click the Manage BINs button You ll remain at the CITI Program Maintenance window but now the BIN ranges for all existing credit plans will be shown instead of the standard CITI Program Maintenance window CITT Program Maintenance Para Nane a Donna s Doggie Day Care Creston Men a Bin Added by Arun 9 0000 971000 BIN Range 6011011 6011012 Dunlop Goodyear Dealer Delete Card 1 Card 2 Card 4 3 The following sections explain how to manage your BIN range data Creating a New BIN Range 1 Point to Account Admin A menu will appear Click CITI Program Plan Maint The CITI Program Maintenance window will appear Click the Manage BINs button and youll see any existing BIN data for all currently available financial programs 2 Click an existing CITI financial program and its line will be
68. Connect system Clicking on the Merchant ID in this column will take you to the Merchant Details report which contains additional information related to the merchant Merchant Name This is the name of the merchant Processor ID This is the processor that the merchant is using Service Type This is the service type bundle that is chosen for the merchant Current Clicks If you are a reseller who has VeriFone charge your merchants directly then this will represent the current transactions processed since the last invoice date for the merchant being reviewed If you are a reseller who VeriFone bills this report will represent the of transactions processed since the beginning of the month You can click on this to see details of transactions processed Copyright 2012 VeriFone Systems Inc All Rights Reserved 70 Service Level Exceptions Simple Explanation This report will list all accounts exceeding their monthly minimum transactions for the time period specified 1 Point to the word Reports A menu will appear Click Service Level Exceptions The Service Level Exception Report Parameter Selection window will appear Resellers Merchants Reports Account Admin Help Merchant Summary Merchant Activity Summary Reseller Service Types New Merchant Setups Unsettled Merchants 2 This window allows you to select a specific reseller agent ID if applicable from the drop down or to use My Account to view
69. Connect user from the User Manager window To access the User Manager window point to Account Admin A menu will appear Point to User Manager Choose one of the menu items that appear My Users Reseller Users or Merchant Users Lser ID Full Name My User s Search Maintenance T i i Details ioe 72 Reseller Joe Dell 4 7 2005 11 16 49 Michael Yz Reseller Michael kniga2 dministrator 10 5 2004 3 40 32 click on column header to sort X Deactivated User Locked User Account 2 The User Search Maintenance window will appear Any existing PAYware Connect users will be listed in this window alphabetically ordered by User ID You may sort by any of the columns shown by clicking the desired column header Copyright 2012 VeriFone Systems Inc All Rights Reserved 101 Each user is listed in a separate row PAYware Connect will display a lock symbol in the first column for those users who have been locked To select the user you wish to unlock simply click that user s row The row will then turn blue Next click the Unlock button on the left side of the User Manager window PAYware Connect will ask you to confirm that you want to unlock the user PAYware Connect will remove the lock symbol from the first column for that user indicating that this user is now unlocked Changing a User s Password 1 Select the desired PAYware Connect user from the User Manager window To access the User Manager
70. Inc All Rights Reserved 108 date range This report will list all console users set up for the Reseller ID created for your Corporate Portal Consult the section Commission History see page 77 for more information Console Users Report Ability to access the Console Users Report screen This report will list all console users set up for the Reseller ID created for your Corporate Portal Consult the section Console Users see page 76 for more information Device Master Ability to access the Device Master screen This allows you to set up POS devices including mobile phones that can run PAYware Mobile Consult the sections SoftPay Connect see page 174 and Error Reference source not found see page Error Bookmark not defined for more information Edit Role Ability to access the Edit Role screen Consult the section Editing an Existing Role see page 106 for more information Edit User Ability to access the Edit User screen Consult the section Editing a User see page 98 for more information Estimate Commission Report Ability to access the Current Estimated Commission screen This report will list the rates and fees incurred by each of your merchants Consult the section Current Estimated Commission see page 79 for more information Invoice Summary Report Ability to access the Reseller Invoice Summary Report Parameter Selection screen This report will only be accessible if you are billed directly by VeriFone
71. Inc All Rights Reserved 159 WorldPay Setup RBS Lynk Setup Check Digit Hardware Type Software Version Firmware Version Capture Type H Host Merchant Num Pir ie ail Restaur Industry Type Direct Retail Restaurant Commercial Card Level 2 Level ll Terminal Num Terminal ID Time Zone Device Type 0 Unknown H Capability Code 0 Unspecified Transaction Character Indicator 7 Non Authenticated security transaction without SET l Enable Debit Enable Gift Enable Check Check Digit 1 digit This is the check digit assigned by WorldPay Hardware Type automatically filled in This is the hardware type Software Version automatically filled in This is the software version currently installed Firmware Version automatically filled in This is the firmware version currently installed Capture Type Use this drop down box to select H Host or T Terminal Only H Host is implemented at this time Merchant Num up to 20 alphanumeric characters This is the merchant number assigned by WorldPay Industry Type Specify the business type that WorldPay has assigned to this account Retail card present or Direct card not present or Restaurant Commercial Card Level Use this drop down box to specify the commercial card level that the merchant will accept e 0 Disable commercial card processing Copyright 2012 VeriFone Systems Inc All Rights Reserved 1
72. Merchant ID Groug Term Name Serial Number ETIM2012000 _ FF ee4eee9FA0 gh 5 ETIM2141000 u EPS E EES af ETIM2053000 _ F eeeEEEEOASE yh ETIM8S591000 i a ir d ETIM8S91000 i u E t 4505 f Image Legend b gt Activated Set for Re Syne Device Not Activated Perform Admin Transaction Disabled VeriShield Enabled and Encrypting Cj VeriShield Enabled Not Encrypting MDevice has been moved Reload page to see current status under new group 4 Click the New Device tab The New Device Entry window will appear New Device Entry Merchant ID or Merchant Namel sd Partial entry ok 5 Partially enter the Merchant ID or Merchant Name for which you wish to add a device and click Search A drop down list will appear with the results Copyright 2012 VeriFone Systems Inc All Rights Reserved 175 6 Once amerchant is selected the New Nevice Setup window displays New Device Setup Device Type Mobile Model iPhone Serial Number o Device Group Name Doo O OE Terminal Name 0 O Device Key sequaqriq Parameters 7 Select your Device Type and Model from the drop down lists and enter the Serial Number of the device PAYware Connect will automatically generate a Device Key that is unique to the device Both the Serial Number and the Device Key of the device will be sent with each transaction submitted 8 The Parameters table when available allows you to provide optional D
73. Month Rate This is the per month service fee that you charge this merchant Month Cost This is the per month service fee that VeriFone charges you Billing Estimated This is the estimated billing amount Over Rate Month Rate Commission Estimated This is the estimated commission amount Billed Over Cost Month Cost The commission totals displayed in this report should only be considered estimates since the range specified may not necessarily be only one month and since per month rates and fees cannot be accurately determined until the end of a billing month has passed Copyright 2012 VeriFone Systems Inc All Rights Reserved 81 VSP100 Device Encryption Summary Simple Explanation This report is a summary of the encryption status of the VSP capable VeriShield Protect devices that are connected to PAYware Connect The VSP100 Report provides actual transaction activity for a given day 1 Point to the word Reports A menu will appear Click VSP100 Device Encryption Summary Resellers Merchants Reports Account Admin Help Merchant Summary Merchant Activity Summary Reseller Service Types New Merchant Setups Service Level Exceptions Agent summary Console Users Unsettled Merchants Consumer Master VSP200 Transaction Encryption Exceptions 2 PAYware Connect will display the VSP100 Device Encryption Summary Parameter Selection window Select the Date for which you d l
74. NNECT SERVICE OR THE PAYWARE MOBILE APPLICATION MEET THE REQUIREMENTS OF MERCHANT NEITHER VERIFONE NOR ITS LICENSORS WARRANT THAT THE OPERATION OF THE PAYWARE CONNECT SERVICE OR PAYWARE MOBILE APPLICATION WILL BE UNINTERRUPTED OR ERROR FREE MERCHANT ACKNOWLEDGES THAT UNDER NO CIRCUMSTANCES DOES VERIFONE OR ITS LICENSORS REPRESENT OR WARRANT THAT ALL PROGRAM ERRORS WITH RESPECT TO THE PAYWARE CONNECT SERVICE OR THE PAYWARE MOBILE APPLICATION CAN BE REMEDIED VERIFONE SHALL NOT BE RESPONSIBLE FOR ANY SERVICE INTERRUPTIONS INCLUDING WITHOUT LIMITATION POWER OUTAGES SYSTEM FAILURES OR OTHER INTERRUPTIONS NO ADVICE OR INFORMATION OBTAINED BY YOU FROM VERIFONE OR FROM ANY THIRD PARTY ABOUT THE PAYWARE CONNECT SERVICE OR PAYWARE MOBILE APPLICATION SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT LIMITATIONS OF LIABILITY NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED IN THIS AGREEMENT EXCEPT TO THE EXTENT PROHIBITED BY LAW A VERIFONE AND ITS LICENSORS SHALL HAVE NO LIABILITY TO MERCHANT OR ANY THIRD PARTY FOR SPECIAL INCIDENTAL INDIRECT EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO LOSS OF USE LOSS OF BUSINESS LOSS OF PROFITS OR REVENUE GOODWILL OR SAVINGS DOWNTIME OR DAMAGE TO LOSS OF OR REPLACEMENT OF DATA OR TRANSACTIONS COST OF PROCUREMENT OF SUBSTITUTE SERVICES RELATING IN ANY MANNER TO THE PAYWARE CONNECT SERVICE OR PAYWARE MOBILE APPLICATION WHETHER ARISING FROM CLAIMS BASED IN WARRANTY CONTRAC
75. Name o OS Contact Information Send Copy Merchant ActivationEmail _ Help Desk Information Comments Merchant Options Allow Payment Information Maintenance Default Settlement Time Adjust Settlement Time Zone Copyright 2012 VeriFone Systems Inc All Rights Reserved 114 Notes In Contact Information Check the Send Copy Merchant Activation Email box to be CC d on merchant setup emails You must enter a New Merchant Setup Email address to use this feature In Merchant Options Check the Allow Payment Information Maintenance box to allow merchants to set up or update the credit card ACH information associated with their account the one billed for access to PAYware Connect Check the Adjust Settlement Time Zone box to adjust settlement time to your merchant s local time zone Note VeriFone s host based processor certifications do not allow for the initiation of settlement from PAYware Connect PAYware Connect will default every host based processing account to auto close 11 59 59 PM The merchant must have auto close set up with the processor to settle the batch daily Once this is set up the merchant must find out what time the batch will be closed each day and set the auto close time accordingly 2 After you have made the desired changes to your account information click the Update button PAYware Connect will save your changes Merchant Activation Email Note This feature all
76. PAYware Connect Connect PAYware Agent Agent PAYware Connect Connect Merchant Merchant PAYware Connect Connect Connect Merchant Merchant Copyright 2012 VeriFone Systems Inc All Rights Reserved 28 Creating an Agent Simple Explanation The Reseller Search Maintenance window allows you to create new agent accounts and edit existing agent accounts An agent purchases the PAYware Connect service from you and resells it to his customers If you are a reseller that VeriFone bills directly you may want to review this section just to get an idea of the optional tools PAYware Connect can offer you Note This feature is intended for use by PAYware Connect resellers aggregators or managed accounts only and is not applicable to PAYware Connect agents Agent setups are only available to resellers and managed aggregator accounts that VeriFone bills Creating an Agent s Account 1 To access the Reseller Search Maintenance window click the word Resellers near the upper left of the interface ve Ver T H E Wa Y T _ PAYware tone Connect Merchants Reports Account Admin Help 2 The Reseller Search Maintenance window will appear onscreen This window lists any agents you have set up if you are a new reseller none will be listed This window also allows you to Create a New agent Edit the Details of an existing agent Deactivate an existing agent Activate a deactivated agent Search for an existing agent
77. Payments East NDC Setup sssssssesesesescesescesescscoesesosoeeeeoesesororeeeosoeeoroseesoroeee 152 EVONA NOYA I CUD anin a n a r r a a eda 154 Chase Paymentech Tampa SetU eirrerir erini eee ETET E a aN 156 ProPay SCUUID ic sic cotta ck oE e E EE E EE E E E EE ET E EEA 158 WornaPay Sew pss cuter oei ene E e E E E E E E N E E E O 160 OVS SEUD aaa a E E E EEE 162 LEES AS EE 0 PAE EEEE T EE T T E er E ET TA ee er E T T 163 Vatuelink SVDOT SEUD ic cscs iwelerontneSsenieeltuomiuecsoesvaltueeieacsee seals E E R 167 VAlLULEC SECU eenen A E E E E E A N 168 Fraud PrOLECLION nccchnsacincscecccetccauttewscaassenscacetiosaeuevecuscmmssacscmetsausenessloniduestenttacstecscuseseaies 169 AVS ACCeDtANCe LEVEl cc2ca iensen orae Gadetyct conenees Gacetuahcsnehoes Gacweuchcsae nea baceSuchesaeiicanancce 169 CVV 7 Acceptance LEVE l ucccccecs avecusezg suacece aces ceacesave eecaseeglavaveca ac aeateiwto sacaieeyl uate tiacm avatewto eeasaitin ated acm gealeate eeaceige ate a Santee 171 DUDIICALeCNECK LEVEL rreren hci sa nmenestcuse tes aan AE 172 Appendix A SoftPay COnNMeGCt sccconsscccoavencuccencescotesesced cascesncsev ees cee Aie 174 DEVICE MAINTENANCE acing i wsalvaias pce tings aie ened eee tes wae eRnee eG MORE Ge RNS NGA O Ned uae Rae EG Retbelaaw cules 174 Setting Up a New POS DEVICE csetixestcrires iini tee aielo sea Deee ieee a aa a eaa 174 Edine an EXISONS DEVIC Osomiiuse coenen ae e a e a e e EE e sees 177 DEleLING a DEVICE narei eira araa a E E EE
78. Put a check next to this option if you want PAYware Connect to decline a transaction request if the same credit card amount is already present in the open batch e CREDIT Invoice Put a check next to this option if you want PAYware Connect to decline a transaction request if the same credit card invoice number is already present in the open batch Copyright 2012 VeriFone Systems Inc All Rights Reserved 172 DEBIT Account Number Put a check next to this option if you want PAYware Connect to decline a transaction request if the same debit card account number is already present in the open batch Integrated and On the Spot customers only DEBIT Amount Put a check next to this option if you want PAYware Connect to decline a transaction request if the same debit card amount is already present in the open batch Integrated and On the Spot customers only DEBIT Invoice Put a check next to this option if you want PAYware Connect to decline a transaction request if the same debit card invoice number is already present in the open batch Integrated and On the Spot customers only EBT Account Number Put a check next to this option if you want PAYware Connect to decline a transaction request if the same EBT account number is already present in the open batch EBT Amount Put a check next to this option if you want PAYware Connect to decline a transaction request if the same EBT amount is already present in the open batch EBT Invoice
79. S for example secure authentication and logging and based on industry best practices and incorporate information security throughout the software development life cycle These processes must include the following PCI Data Security Standard Requirement 6 3 5 1 1 Live PANS are not used for testing or development PCI Data Security Standard Requirement 6 4 4 5 1 1 1 Validation of all input to prevent cross site scripting injection flaws malicious file execution etc Copyright 2012 VeriFone Systems Inc All Rights Reserved 14 5 1 1 2 Validation of proper error handling 5 1 1 3 Validation of secure cryptographic storage 5 1 1 4 Validation of secure communications 5 1 1 5 Validation of proper role based access control RBAC 5 1 2 Separate development test and production environments 5 1 3 Removal of test data and accounts before production systems become active development PCI Data Security Standard Requirement 6 4 4 5 1 4 Review of payment application code prior to release to customers after any significant change to identify any potential coding vulnerability Removal of custom payment application accounts user IDs and passwords before payment applications are released to customers Note This requirement for code reviews applies to all payment application components both internal and public facing web applications as part of the system development life cycle required by PA DSS Requirement 5 1 and PCI DSS Requireme
80. T TORT OR OTHERWISE EVEN IF VERIFONE OR ANY LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH CLAIM OR DAMAGE B IN ANY CASE VERIFONE S ENTIRE LIABILITY RELATING IN ANY MANNER TO THE PAYWARE CONNECT SERVICE AND PAYWARE MOBILE APPLICATION REGARDLESS OF THE FORM OR NATURE OF THE CLAIM SHALL BE LIMITED IN THE AGGREGATE TO THE FEES ACTUALLY PAID BY MERCHANT FOR THE PAYWARE CONNECT SERVICE UNDER THIS AGREEMENT DURING THE SIX 6 MONTHS PRIOR TO THE CLAIM ARISING AND C VERIFONE SHALL NOT BE LIABLE FOR ANY CLAIMS OF THIRD PARTIES RELATING TO THE PAYWARE CONNECT SERVICE OR PAYWARE MOBILE APPLICATION AND MERCHANT SHALL DEFEND VERIFONE FROM AND INDEMNIFY AND HOLD VERIFONE HARMLESS AGAINST ALL SUCH CLAIMS THE LIMITATIONS CONTAINED IN SECTION 6 ABOVE AND THIS SECTION 7 ARE A FUNDAMENTAL PART OF THE BASIS OF VERIFONE S BARGAIN HEREUNDER AND VERIFONE WOULD NOT PROVIDE THE PAYWARE CONNECT SERVICE AND PAYWARE MOBILE APPLICATION TO MERCHANT ABSENT SUCH LIMITATIONS TERM TERMINATION This Agreement shall remain in effect until 12 months from date of activation and shall continue in effect for annual renewals thereafter unless one party notifies the other party of non renewal at least thirty 30 days prior to the renewal date IF YOU HAVE PURCHASED THE PAYWARE CONNECT SERVICE FROM A RESELLER THE TERM OF YOUR PAYWARE CONNECT SERVICE SHALL BE AS AGREED WITH YOUR RESELLER VeriFone may terminate this Agreement upon notice to Merchant if Merchant breaches
81. TI assigned client source code Application Source Code CITI assigned application source code Counter Offer Indicator This value will determine the counter offer response during credit application submission Valid values ONLINE OFFLINE or NOT_SUPPORTED Copyright 2012 VeriFone Systems Inc All Rights Reserved 129 Tire Dealer ADDRESS CITY STATE ZIP PHONE Date DATE Time TIME Transaction Details Result RESULT Auth No AUTH CODE Reference REFERENCE Transaction ID CTROUTD Account No ACCT NUM Input Method SINPUTMETHOD Payment Type Private Label Card Member CARDHOLDER Transaction Amount TRANS _ AMOUNT Plan Number PLAN Plan Description PLAN_DESC Legal Disclosure LegalDisclosure Signature X 3 Once you have finished creating your CITI financial program click the Save button to update the record and return to the CITI Program Maintenance window Or click the Cancel button to abandon the record without saving Copyright 2012 VeriFone Systems Inc All Rights Reserved 130 Creating a New Plan Note The following instructions explain how to create a new CITI credit plan At least one CITI financial program must exist before a credit plan can be created 1 Point to Account Admin A menu will appear Click CITI Program Plan Maint The CITI Program Maintenance window will appear 2 Click an existing CITI financial program and its line will becom
82. Valle EINK OVDOTY sic secscou tonto i reee ee EEEE EEN EEEE EEEE 212 VAIE OE E AE eA E E E E A E T E e 213 Copyright 2012 VeriFone Systems Inc All Rights Reserved 8 Introduction Congratulations on becoming a reseller of PAYware Connect formerly IPCharge the most advanced online payment solution available for processing credit cards over the Internet This service provides you with a fast reliable and secure way to process credit card transactions in an easy to use online environment System Requirements PAYware Connect requires the following e An Internet ready computer e Microsoft s Internet Explorer version 7 0 8 0 or 9 0 o When using Internet Explorer version 9 0 From Menu Bar click Tools gt Internet Options Click Security tab Click Trusted Sites Click Sites and Add ipcharge com to the trusted sites Click Custom Level scroll down to the bottom and click radio buttons to Enable the following Scripting of Java Applets and Active Scripting We recommend a screen resolution of 1024 x 768 Using This Manual As you use this manual you may encounter the following text boxes These are meant to draw your attention to certain concepts and are easily identifiable by their icons Simple Explanation The simple explanations found in this manual will provide you with an easy to digest summary of the information in that section If you want to get through the manual as quickly and easily as possibl
83. Yware Connect will save your changes and return to the User Manager window Note If a Reseller changes a merchant s password the merchant will be able to sign on to his console but will not be able to run any transactions or settlements until he resets his password This is an added security measure Copyright 2012 VeriFone Systems Inc All Rights Reserved 103 Security Maintenance Simple Explanation The Security Maintenance section of PAYware Connect allows you to create and edit security Roles for your users the employees of your company These are the users that are listed when you click Account Admin then click User Manager and then click My Users The Security Maintenance section also allows you to create and edit security roles for Agent Console Access and Merchant Console Access Agent Jump Roles and Store Jump Roles Note Each PAYware Connect account comes with one security role by default the Administrator This role cannot be edited or deleted so it is not shown in this window Administrator users have complete access to PAYware Connect Naturally you may not want all of your employees to have this level of access The following tools will allow you to create edit and deactivate PAYware Connect security roles that are separate from the Administrator role Copyright 2012 VeriFone Systems Inc All Rights Reserved 104 Creating a Role 1 Point to Account Admin A menu will appear Click the
84. a Security Standard Requirement 8 3 10 3 Any remote access into the payment application must be done securely If vendors resellers integrators or customers can access customers payment applications remotely the remote access must be implemented securely PCI Data Security Standard Requirements 1 8 3 and 12 3 9 11 Encrypt sensitive traffic over public networks 11 1 If the payment application sends or facilitates sending cardholder data over public networks the payment application must support use of strong cryptography and security protocols such as SSL TLS and Internet protocol security IPSEC to safeguard sensitive cardholder data during transmission over open public networks Examples of open public networks that are in scope of the PCI DSS are e The Internet e Wireless technologies e Global System for Mobile Communications GSM e General Packet Radio Service GPRS PCI Data Security Standard Requirement 4 1 11 2 The payment application must never send unencrypted PANs by end user messaging technologies for example e mail instant messaging and chat PCI Data Security Standard Requirement 4 2 12 Encrypt all non console administrative access 12 1 Instruct customers to encrypt all non console administrative access using technologies such as SSH VPN or SSL TLS for web based management and other non console administrative access Telnet or remote login must never be used for administrative access PCI Data Security St
85. able Check check box Check this box to enable checks Copyright 2012 VeriFone Systems Inc All Rights Reserved 140 EVO Setup Terminal Number Terminal ID fF fo Industry Type Direct Retail Restaurant Transaction Character Indicator Time Zone 705 Eastern C Enable Gift E Enable Check C Enable Debit C Enable EBT Terminal Number up to 15 digits Terminal Number Terminal ID up to 16 digits Optional Industry Type Specify the business type that EVO has assigned to this account Retail card present or Direct card not present or Restaurant Only Retail is implemented at this time Transaction Character Indicator Use this drop down box to indicate if this merchant is an eCommerce business e 01 Mail Order 02 Telephone Order e 05 Ecommerce Not implemented e 07 Ecommerce Not implemented Time Zone 3 digits This is the time zone code associated with this account Eastern 705 Central 706 Mountain 707 Pacific 708 Arizona 107 Alaska 709 Hawaii 110 Verify this information with Givex Enable Gift check box Check to enable gift Not implemented Enable Check check box Check to enable checks Not implemented Enable Debit check box Check to enable debit Enable EBT check box Check to enable EBT Not implemented Copyright 2012 VeriFone Systems Inc All Rights Reserved 141 Fifth Third St Pete
86. access to a sub feature you must first put a check in the Allow column of that sub feature s main feature to allow access to that page You may then specify Allow or Allow ReadOnly access for each sub feature under the main feature Note ReadOnly access to a main feature will override the options selected for a sub feature For example if Allow and ReadOnly are both checked for a main feature all sub features will be accessible as ReadOnly regardless of what is checked next to each sub feature Copyright 2012 VeriFone Systems Inc All Rights Reserved 111 5 After you have made any desired changes click the Update button PAYware Connect will save your changes and return to the Security Maintenance window Click the Cancel button to return to the Security Maintenance window without saving your changes Deactivating a Role 1 Point to Account Admin A menu will appear Click the word Security The Security Maintenance window will appear Any existing PAYware Connect roles except Administrator will be listed here alphabetically ordered by Role Security Maintenance X Deactivated Security Role 2 To select the Role you want to deactivate simply click that level s row The row will then turn blue Next click the Deactivate button on the left side of the Security Maintenance window PAYware Connect will ask you to confirm deactivation 3 PAYware Connect will display an x in the leftmost column for tha
87. action Character Indicator Use this drop down box to indicate if this merchant is an eCommerce business If this field is set to 7 or 8 then the Industry Type field must be set to Direct e 7 For SSL transactions will send the eCommerce indicator flag e 8 For non SSL transactions will send the eCommerce indicator flag e No eCommerce Will not send the eCommerce indicator flag Enable Debit Check this box to accept debit cards Enable Gift Check this box to accept gift cards If gift is enabled another check box will appear that allows you to select a gift card processor Once a processor is selected additional fields required for that gift processor s setup appear Enable Check Check this box to accept checks Enable EBT Not implemented Copyright 2012 VeriFone Systems Inc All Rights Reserved 157 ProPay Setup ProPay Setup Merchant ID Terminal Number fo Time Zone 705 Eastem Auto Settlement Correction 3B Commercial Card Level fo Disable Capability Code Unspecified Transaction Character Indicator No Ecommerce l Enable Gift Enable Check Enable Debit Merchant ID x digits This is the merchant ID assigned by ProPay Terminal Number x digits This is the terminal number assigned by ProPay Time Zone 3 digits This is the time zone code associated with this account Eastern 705 Central 706 Mountain 707 Pacific 708 Arizona 107 Alaska
88. agent must pay his reseller the Sell Rate per transaction for those 100 transactions in addition to his Mnth Min fee This field is only applicable if you are a reseller that VeriFone bills directly Merch Rate If the total per month number of transactions processed by your merchant is between the Min Tran and Max Tran values then the merchant will pay you the Merch Rate per transaction for the number of transactions exceeding those included in addition to his Mnth Min fee PAYware Connect allows you to edit some of the values found in this window To edit any of the following values click that field s value Type in the desired value for that field Mnth Min Setup Charge Merch Mnth Merch Setup Sell Rate Merch Rate After you have made the desired changes click the Update button PAYware Connect will save your changes Copyright 2012 VeriFone Systems Inc All Rights Reserved 27 Reseller Hierarchy Simple Explanation Before you start to use the Reseller Accounts section of the PAYware Connect Corporate Portal consult the following diagram to get a better understanding of the PAYware Connect reseller merchant structure This hierarchy is further explained in the following sections Note The following diagram is only an example hierarchy Za VeriFone Eon E W A Y T P A Y More Resellers More Resellers PAYware 7 Connect PAYware Reseller PAYware Connect Connect YOU Merchant PAYware
89. and or numeric value e g AA aa 22 Must not contain any group of 3 sequential numbers or characters within the same case e g 234 fgh ABC etc Passwords expire after 90 days including a 10 day warning period Note If one of your merchants Administrator users has been locked out of his account he must either call you or wait thirty minutes for the account to unlock If he cannot contact you he may contact PAYware Connect Technical Support If your merchant loses his Administrator password you must reset it Administrator passwords are encrypted and cannot be retrieved a new password must be generated Please review with your merchants that they will need to change the newly generated password upon login or they will be unable to run any transactions This is a security feature 5 Continue to the next section Corporate Portal Copyright 2012 VeriFone Systems Inc All Rights Reserved 23 Corporate Portal Simple Explanation The Corporate Portal is your interface to PAYware Connect It allows you to create edit merchant accounts create edit agent accounts view reports manage your account s and access help information Each button describes its function so you can either read the more detailed descriptions given below or skip ahead to the next section Reseller Hierarchy Every payment processing function available to you can be accessed through the Corporate Portal R PAware MAOT Logge
90. andard Requirement 2 3 13 Maintain instructional documentation and training programs for customers resellers and integrators 13 1 Develop maintain and disseminate a PA DSS Implementation Guide s for customers resellers and integrators that accomplishes the following 13 1 1 Addresses all requirements in this document wherever the PA DSS Implementation Guide is referenced 13 1 2 Includes a review at least annually and updates to keep the documentation current with all major and minor software changes as well as with changes to the requirements in this document 13 2 Develop and implement training and communication programs to ensure payment application resellers and integrators know how to implement the payment application and related systems and networks according to the PA DSS Implementation Guide and in a PCI DSS compliant manner 13 2 1 Update the training materials on an annual basis and whenever new payment application versions are released Copyright 2012 VeriFone Systems Inc All Rights Reserved 17 More Information VeriFone Systems Inc highly recommends that merchants contact the card association s or their processing company and find out exactly what they mandate and or recommend Doing so may help merchants protect themselves from fines and fraud For more information related to security visit http www pcisecuritystandards org http www visa com cisp http www sans org resources http www mi
91. ants Reports Account Admin Help Merchant Summary Merchant Activity Summary Reseller Service Types New Merchant Setups Service Level Exceptions Agent Summary Console Users Unsettled Merchants Consumer Master VSP100 Device Encryption Summary 2 PAYware Connect will display the VSP200 Transaction Encryption Exceptions Parameter Selection window Select the Date for which you d like to view the Transaction Encryption Exceptions report VS P200 Transaction Encryption Exceptions Reseller ID 2 VFI DEV Support 1 9 2011 1713 2011 171672011 17202011 1 24 2011 1 26 2011 1 20 2011 2fai2011 3 The graph is a graphical representation of those transactions that were processed through devices connected to PAYware Connect and were NOT protected by VeriShield Protect Copyright 2012 VeriFone Systems Inc All Rights Reserved 84 The following columns are presented in the Transaction Encryption Exceptions report You can click on one the All Transactions links to view more details about that day s transaction e Not Encrypting Number of non VSP encrypted transactions processed on this row s date e Total VSP Transactions Number of VSP encrypted transactions processed on this row s date e Percent Encrypting Percent of VSP encrypted transactions processed on this row s date e All Transactions Shows a detailed list of all devices by serial number and TROUTDs TransIDs that have had encryption exceptions for the sel
92. any of the terms in this Agreement fails to pay the applicable fees for the PAYware Connect Service or upon termination of Merchant s business Merchant may terminate this Agreement upon notice if VeriFone breaches any of the terms in this Agreement and fails to cure such breach within thirty 30 days of receipt of notice of such breach IF YOU HAVE PURCHASED THE PAYWARE CONNECT SERVICE FROM A RESELLER THIS AGREEMENT SHALL ALSO TERMINATE IMMEDIATELY UPON ANY TERMINATION OF YOUR AGREEMENT WITH YOUR RESELLER FOR THE PAYWARE CONNECT SERVICE Upon the expiration or termination of this Agreement you shall immediately discontinue any use of the PAYware Connect Services and PAYware Mobile Application You are responsible for retrieving any data stored with VeriFone prior to any termination date VeriFone does not provide data retrieval services Notwithstanding anything to the contrary contained in this Agreement Sections 3 6 7 8 and 9 shall survive any expiration or termination of this Agreement GENERAL Merchant acknowledges that the PAYware Connect Service and PAYware Mobile Application are proprietary products of VeriFone and its licensors and that as between VeriFone and Merchant ownership of all patents copyrights trademarks trade names and other intellectual property rights relating to the PAYware Connect Service and PAYware Mobile Application will remain with VeriFone and its licensors Except as set forth above with regard to a signed agreemen
93. any reason after clicking Next you may complete the setup at a later time To finish an incomplete setup select a merchant s account by clicking its row to highlight Next click the Merchant button within the Edit section PAYware Connect will display the Merchant Information window You will then have the opportunity to edit any of the Merchant information with the exception of the Processor Service Type Ifa different processor is required you will need to set up a new merchant account Note VeriFone or whoever signed you up as a PAYware Connect reseller has already determined which processors and service types are available to you Similarly you are able to choose which processor and service types are available to your merchant s 6 PAYware Connect will display the next step in the merchant creation process the Processor Setup window This window allows you to configure the main administrative user for this merchant specify the Card Types to be Accepted and to set up the processing company information for this merchant Copyright 2012 VeriFone Systems Inc All Rights Reserved 44 New Merchant Setup User Processor Setup 117500010001 Acme Bikes 321 Main Street Anytown GA 31405 ct Lower Case count Upper Case count Numeric count Special Character count Min Max Valid No Repeating Characters No Sequential Characters Password meet s requirements User I onns Full Name Jom Troms Password Gener
94. ase monthly fee that you will charge each of your merchants per account Merch Setup The Merch Setup is a one time fee that you will charge each of your merchants to access each PAYware Connect service Each Service Type has at least one Tier associated with it O Tier Each Tier is a pricing level with its own per transaction rate Min Tran Minimum number of transactions allowed for this tier Max Tran Maximum number of transactions allowed for this tier Buy Rate If your agent s merchant or your merchant exceeds the number of transactions included per month with his account the Buy Rate is the per transaction Copyright 2012 VeriFone Systems Inc All Rights Reserved 26 cost that you pay to VeriFone or your PAYware Connect reseller Please note that this is in addition to whatever per merchant account monthly fee you pay to VeriFone or your PAYware Connect reseller Sell Rate for use by resellers only n a to agents If the total per month number of transactions processed by an agent s merchant is between the Min Tran and Max Tran values then the agent will pay his reseller the Sell Rate per transaction for the number of transactions in excess of those included in addition to his Mnth Min fee Example An agent has 3000 free transactions included per month to pass on to each of his merchants If the number of transactions processed by one of his merchants exceeds that number by 100 then the
95. ate Re Key Password Role SASSA Select Card Types to be Accepted visa MasterCard _ American Express Discover _ Carte Blance E JAL 3cB L_ Enroute Diner s Club Switch Unknown L All card types accepted Fill out this window using the following information as a guide e User ID JohnT123 e Full Name John Thomas e Password You may either create your own password or you can have PAYware Connect randomly generate a password for you Whichever option you select make sure to note this information for distribution to the account administrator o If you want PAYware Connect to randomly generate a password for you click the Generate button o If you want to create your own password it must meet the following requirements Example JONjon01 A password must be at least eight characters in length A password must contain at least three upper case characters A password must contain at least three lower case characters A password must contain at least two digits Copyright 2012 VeriFone Systems Inc All Rights Reserved 45 A password must not contain repeating characters of the same case or numeric value A password must not contain any group of three sequential characters of the same case nor any group of three sequential numeric characters A password must differ from the previous six password submissions All passwords expire after 90 days including a 10 day warning period
96. ate edit deactivate reactivate and unlock PAYware Connect users PAYware Connect allows for the administration of e My Users employees of your company e Reseller Users the initial administrator of the agent accounts you have created e Merchant Users the initial administrator of the active merchant accounts you have created The following instructions refer to the administration of your users employees of your company However the same instructions apply to all three user types your users your agents administrators and your merchants administrators though the screens may vary slightly between the user types The major difference is that agent administrators and merchant administrators cannot be created through this window they can only be maintained Instructions for creating administrators are given in the sections Creating An Agent see page 29 and Creating A Merchant see page 40 Note You cannot create edit deactivate reactivate or unlock PAYware Connect users for your agents and merchants If your agents or your merchants want to create and manage their own users then their administrators must generate those users WARNING We highly recommend that all account administrators review all the administrative functions described below An example of an account administrator would be a high level executive or a trusted senior employee You must make a business decision regarding which employee s will be the adminis
97. ate Check Level Simple Explanation If duplicate checking is enabled PAYware Connect will automatically decline a transaction request if a duplicate transaction already exists in the open batch In PAYware Connect a duplicate transaction is a transaction that was processed using the Same payment media credit card debit card etc for the same dollar amount and cents amount within the same batch of transactions Note This feature helps to prevent a single transaction from accidentally being submitted multiple times We recommend that you enable this feature unless you predict that you will frequently need to process duplicate transactions same dollar amount same card number etc a Duplicate Checking Disabled CREDIT Account Number CREDIT Amount CREDIT Invoice T DEBIT Account Number 7 DEBIT Amount DEBIT Invoice EBT Account Number Duplicate Check Level EBT Amount l EBT Invoice GIFT Account Number GIFT Amount GIFT Invoice CHECK Account Number T CHECK Amount CHECK Invoice e Duplicate Checking Disabled Put a check next to this option to completely disable this feature If this option is checked PAYware Connect will attempt to process any duplicate transaction requests e CREDIT Account Number Put a check next to this option if you want PAYware Connect to decline a transaction request if the same credit card account number is already present in the open batch e CREDIT Amount
98. ate interest payment arrangements associated with this credit plan Additionally Copyright 2012 VeriFone Systems Inc All Rights Reserved 131 you can use tags to include this legal disclosure on the Program Receipt that is issued to your merchants customers when sign up for any of this program s credit plans Refer to the section see page 128 for more information e Start Date This is the date that the credit plan will become active and available to your merchants Enter a date in MM DD YYYY format or select it using the calendar tool to the right of the text box e End Date This is the date that the credit plan will become inactive and no longer available to your merchants Enter a date in MM DD YYYY format or select it using the calendar tool to the right of the text box e Suspend Put a check next to this box if you want to temporarily suspend this credit plan Credit plans can be suspended at any time in between the Start Date and End Date e Default Plan Put a check next to this box if you want this credit plan to appear by default in the PAYware Connect Store Portal AKA Merchant Console when a merchant is set up to use this CITI financial program and accesses the Private Label screen Other credit plans if created will also be accessible via a drop down box 3 Once you have finished creating your CITI credit plan click the Save button to update the record and return to the CITI Program Maintenance window Or click
99. ated applications are listed on the PCI SSC web site at Copyright 2012 VeriFone Systems Inc All Rights Reserved 10 https www pcisecuritystandards org security_standards vpa Always review the full PCI and PA DSS compliance requirements at the PClSecurityStandards org web site Summary PA DSS requirements material given by VeriFone is not intended to be viewed used as the full PCI PA DSS compliance requirement The following table provides opening points to cover in any discussion with merchants on data storage and why a merchant should use PAYware PC PAYware Transact PAYware SIM PAYware Connect PAYware Mobile PAYware STS or PCCharge to assist in maintaining PCI DSS compliance Storage Protection Data Element Permitted Required PCI DSS Req 3 4 Cardholder Data Primary Account Number Yes Yes Yes Cardholder Name Yes Yes No Service Code Yes Yes No Expiration Date Yes Yes No Sensitive Full Magnetic Stripe Data No N A N A cline on CAV2 CID CVC2 CVV2 No N A N A PIN PIN Block No N A N A These data elements must be protected if stored in conjunction with the PAN This protection should be per PCI DSS requirements for general protection of the cardholder environment Additionally other legislation for example related to consumer personal data protection privacy identity theft or data security may require specific protection of this data or proper disclosure of a company s practices if consumer related pers
100. ator flag 17 Enable Gift Yes or No 18 Enable Check Yes or No 19 Enable Debit Yes or No Copyright 2012 VeriFone Systems Inc All Rights Reserved 201 Z VeriFone T HE WA Y T P A Y Chase Paymentech Tampa PAYware Connect Merchant Information Form Merchant Name 24 alphanumeric characters max The company name associated with this merchant ID Address City 13 alphanumeric characters max State Zip Merchant Customer Service Phone Your Company Contact Name Email Address Bank Info 1 Client Number 4 digits 2 PNS Number 12 digits 3 Industry Type please indicate D Direct Marketing MOTO R Retail F Food Restaurant 4 Commercial Card Level please indicate 0 disable 2 level Il 5 Terminal Number Div 3 digits 6 Terminal ID 3 digits 7 Time Zone 3 digits Eastern 705 Central 706 Mountain 707 Pacific 708 Arizona 107 Alaska 709 Hawaii 110 Puerto Rico 104 Copyright 2012 VeriFone Systems Inc All Rights Reserved 202 8 Device Type 1 character 0 Unknown C Personal Computer E Electronic Cash Register 9 Capability Code 0 POS Terminal 1 Register 10 Transaction Character Indicator please indicate Blank No e Commerce 7 SSL transaction will send the e Commerce indicator flag 8 non SSL transaction will send the e Commerce indicator flag 11 Enable Debit Yes or No 12 Enable Gift Yes or No 13 Enable C
101. cate Check Levels 52 EUNE aM E RIO e r E E ETEA 52 Deactivating a Merchant s Account sesesescecescecesescecseeeceorececesesororececeseececreeeceeeee 53 Reactivating a Merchants ACCOUNT ssessrcrercrircrirorarcreror raa a 53 CONC WSION Or TUONA earr a A AAE A TEA 54 PEDO S ia E A 55 RODO TY DOS ee R A E AE E R A E AE 55 WIG WINS REDO S aeccig cesses cencnsee cen ac see cen ceacnnens secinaenta nue wales oanennttele aawie suet oten cosas oem aeeeineen anes 5 7 Merenant UMMA sense tcccescncdonsdontececeracdeus sent acess acsens sent aceutancdonetontadeueinocencnentecaesinaces 58 Merchant Detail REDON sascacnatcncccscstndecnsdcntuceastacecwssonlacccesncecnetondacccstncecnchoudecsesindecs 61 Merchant Processor REDO sin 5scectc nn tecuans caer teenterusaseteswisecteruidssteseisectevetes otes5eeretetes 62 RISES RODO sea ceeee cave AEE E E EE ciswer dese twatonctovets utes EE 63 Transaction Detail REDON ccseecscccousscewsadcoveecesseaqusucacscedeu seaceuusseseetenseacecscaauecteucbacece 64 Copyright 2012 VeriFone Systems Inc All Rights Reserved 6 Merchant ACV SUIMINANY csucc0hccanacestennsncrSeonasoseennesel Semmadeseeneenes Remedeeesneeteihemeiescunnewe 66 Reseller Service TYDES ceniris eenean EEE EEEE EEEE wie waa Gy E EER 67 New Merchant Se CUD Sacer eee AE ENO E 69 senice Leve EXCEP ONS eerren E EEEE 71 Agent SUMMAN sirro seirer ie i ea E ET AE E TE A ET OAE 73 Console Users zrerererrreeriti son atruna E E EAEE E eiee
102. ccessible through this window are the same as the fields accessible through the New BIN window Consult the section Creating a New BIN Range for more information on these fields see page 134 Once you have finished editing your BIN range click the Save button to copy the record and return to the CITI Program Maintenance window Or click the Cancel button to abandon the record without saving Copyright 2012 VeriFone Systems Inc All Rights Reserved 136 Processor Specific Information Simple Explanation Each payment processing company has its own account information requirements That information must be entered into PAYware Connect in order for a processing company to identify a merchant s account The following sections describe the information required by specific payment processors You can usually obtain a merchant s payment processing account information from his credit card processing company vendor or merchant service provider The payment specific information screen will appear during step two of three during the New Merchant Setup process see page 40 The values for Merchant ID and the Company Name cannot be modified Note Unless specified as optional all setup information for each processing company should be considered as required in order for the merchant s account to be fully set up All setup information should be available from the merchant s payment processing company or service provider Loyal
103. ccount because there are insufficient funds the Account has closed or VeriFone s direct debit attempt has been blocked Any termination of this ACH billing arrangement shall not relieve Merchant of its payment obligations under the Agreement Rev Date 02 01 12 Copyright 2012 VeriFone Systems Inc All Rights Reserved 5 Table of Contents INOUICO ais crevasse ncavedse ses E cutee A E A E E A E E A vueseorteeseeorsh 2 SEVICE POEEM IE ese E EE E EA EEE EO E AEE EEES 3 HALF OGUGCCION ciraire a a a E a a a aA 9 System Regu irements esrveserrer entire EO N nce ca toe E AOA 9 USME TNS MN e E E tea caseoineeiass ies oueeares 9 Comm ore ANG SISO SON er 9 important security NOCE cisccsccccatsens teades seater ans tend niii aa 10 Mircaucion and CODO eera A E A a Aa 10 eeii Elea E E A AE E E E E E E OE E E TOE TO 10 Distribution and UpdalES sis cae cindccecden casas irn Tariana E AE A ATENA 10 What Does PA DSS Mean to YOU sesesesescesesesecececesesesesesesesesescecesesececeseseseseseseseo 10 MOG FPANYAP CAOS erreen E E E A E reaees 11 PA DSS GUIdENOS sesrsicsen dvccncctowdtswec EEEE EE EEN 12 MOVE MoMa O essees EE E EE E 18 PAYWare Connect TUONA serierisiriier rrarena e arae aa e e aa 19 ACCESSING PAY Wale COMMECE co ccs ncaoecesncewn ces arastir erare SA EEOAE EEE oceteccouterseuss 20 HS OU are aE E E wee nee wie aie et wee eo eee wee oa oe co oer bet ewe re eeeceae oem EEEE NEE 22 COPO e 9 ae Ge E ee nn en ee ee ee rT ere
104. ch terms it would return JONAH WHITE JONATHAN TEAGUE and EDWARD JONES assuming those users were present in your group of users 3 PAYware Connect will display any or all users that match your search terms After finding the desired user you can edit the user by following the instructions given in the following section Editing A User Copyright 2012 VeriFone Systems Inc All Rights Reserved 97 Editing a User 2 Note The following instructions explain how to edit a user ID belonging to an employee of your company Agent administrators and merchant administrators cannot be edited from this window Those administrators can only be edited from within that agent s account or that merchant s account Select the desired PAYware Connect user from the User Manager window To access the User Manager window point to Account Admin A menu will appear Point to User Manager Click My Users The User Search Maintenance window will appear Any existing PAYware Connect users will be listed in this window alphabetically ordered by User You may sort by any of the columns shown by clicking the desired column header Wiser ID Full Name hy User s Search Maintenance Jser iD Log nany Nami FU ame Keseller IL Hole ast Logi ioe XYZ Reseller Joe Dell 4 7 2005 11 16 5 Michael Yz Reseller Michael Knig 42 dministrator 10 5 2004 3 40 44 click on column header to sort X Deactivated User Locked User Acc
105. chant Setup Report Parameter Selection From Date 11 6 2007 s 3 Click View to display the New Merchant Setups Report See next page Copyright 2012 VeriFone Systems Inc All Rights Reserved 69 New Merchant Setup Report Reseller ID 2 Mew Setups Between 2 2008 a 2008 VeriFone Test 2475 Morthwinds F kwi Alpharetta GA 30004 Reseller a es F es Current ID Setup Date Active Merchant ID Merchant Name Processor ID Service Type Clicks 2 YeriFone Test f merchants transactions 02 26 2006 z 96100010001 Test David Merchant CARDNET YT CARDNMET D 06 19 2006 j 142200010001 StPete Test P53 PS MSB 03 D 06 1 172008 gj 157700010001 Email Test VISA P 5 86 01 o 06 1 92008 gj 15600010001 Lynk Merchant RBSLYNE YT MSB 01 o 06 25 2006 Lj 180500010001 5G Test VISA P5 BB 014 0 g 180600010001 RBS Test RBSLYNKE VT MSB 014 0 OF 242006 g 192600010001 Test12 RESLYNK VT MSB 014 0 Total 7 merchants transactions i Activated W Incomplete Setup g De Activated w Over Win Transactions Mew Merchant Setup Report Page 1 oft The following columns are presented in the New Merchant Setup Report Reseller ID This is the ID used to identify the reseller or agent in the PAYware Connect system Setup Date This is the date the merchant account was set up in the PAYware Connect system Active This states whether the account is active Merchant ID This is the ID used to identify a merchant in the PAYware
106. come highlighted Next click the New BIN button The New BIN window will appear You may now enter the data for your new BIN range Copyright 2012 VeriFone Systems Inc All Rights Reserved 134 Validation Type e Program Name This will display the CITI financial plan associated with this CITI credit plan e Description You can use this area to provide a more detailed description of the BIN range e Minimum BIN Enter the minimum BIN Bank Identification Number in this BIN range This information will be provided to you by CITI or your merchant account provider e Maximum BIN Enter the maximum BIN Bank Identification Number in this BIN range This information will be provided to you by CITI or your merchant account provider e Amount Length This is the length of the card account number associated with this BIN range This information will be provided to you by CITI or your merchant account provider e Validation Type Select None Mod 10 or Mod 10A This information will be provided to you by CITI or your merchant account provider Once you have finished editing your BIN range click the Save button to copy the record and return to the CITI Program Maintenance window Or click the Cancel button to abandon the record without saving Edit an Existing BIN Range 1 2 3 4 Point to Account Admin A menu will appear Click CITI Program Plan Maint The CITI Program Maintenance window will appear Click an
107. crosoft com security default asp https sdp mastercardintl com http www americanexpress com merchantspecs CAPN questions capninfocenter aexp com Copyright 2012 VeriFone Systems Inc All Rights Reserved 18 PAYware Connect Tutorial Simple Explanation The following sections explain how to perform some basic PAYware Connect functions Creating an easy to access desktop shortcut Logging in to this payment processing service Understanding and using the interface Creating a merchant Creating an agent Viewing a report Note The following sections are grouped as a simple follow along tutorial explaining some of the basic functions of the PAYware Connect Corporate Portal Information regarding PAYware Connect s other features can be found later in this manual WARNING This section Using PAYware Connect contains essential information on the general use of the PAYware Connect Corporate Portal We highly recommend that you read this section to learn how to use PAYware Connect WARNING As with other applications use caution when working with PAYware Connect drop down lists in conjunction with your mouse scroll wheel When the focus is on a drop down field and you use your mouse scroll wheel to scroll down the page the scroll may take effect at the drop down field and inadvertently change the selected value Always review your selections before saving them Copyright 2012 VeriFone Systems Inc All Rights R
108. ct Some available service types are as follows O Software Development Kit SDK a k a API Payment Server This service type allows a merchant to programmatically interface with PAYware Connect using the PAYware Connect SDK in order to process transactions Web Terminal This service type allows a merchant to use the standard PAYware Connect Virtual Terminal interface to process transactions On the Spot Service Types This service type allows PAYware Connect to communicate with a handheld VeriFone wireless or GPRS terminal Please refer to your contract for service types and descriptions Each Service Type has the following fields associated with it O Buy Mnth The Buy monthly fee is the monthly service fee that VeriFone charges to the reseller Buy Setup The Buy Setup is a setup fee that VeriFone charges to the reseller Mnth Min for use by resellers only n a to agents The Mnth Min fee for each Service Type is the base monthly fee that you will charge each of your agents per account to access this service This field is only applicable if you are a reseller that VeriFone bills directly Setup for use by resellers only n a to agents The Setup Charge for each Service Type is a one time fee that you will charge each of your agents per account to access PAYware Connect This field is only applicable if you are a reseller that VeriFone bills directly Merch Mnth The Merch Mnth for each Service Type is the b
109. d 5 Click the Click to Proceed button to display the selected agent console Corporate Portal Copyright 2012 VeriFone Systems Inc All Rights Reserved 123 Merchant Console Access Note This feature will allow you to directly access your merchants accounts through a temporary login unless a merchant has blocked your access to their account This feature will only be accessible if you are billed directly by VeriFone for your merchants PAYware Connect fees 1 Point to Account Admin A menu will appear Click Merchant Console Access Resellers Merchants Reports Account Admin Help Change My Password User Manager Securty Account Info Merchant Actvaton Email Device Master API Merchant Activate Service Type Maint Processor Default Maint Agent Console Access 2 The Merchant Console Access window will appear Type the Merchant ID or Merchant Name partial entry ok and click Search PAYware Connect will list merchants fitting the criteria Merchant Console Access Merchant ID or Merchant Namel OOOO O O Partial entry ok Copyright 2012 VeriFone Systems Inc All Rights Reserved 124 Merchant Console Access Merchant ID or Merchant Namejabo OOOO Partial entry ok l Merchant IL nEn Address City Stat Sip Contact 20303 Suse Setup X Merchant has blocked access to their account 3 Once you ve located your desired merchant ID click its row to highlight it Then click t
110. d assigned rights Remove all testing configurations samples and data prior to going into production on your application Copyright 2012 VeriFone Systems Inc All Rights Reserved 11 PA DSS Guidelines The following PA DSS Guidelines are being provided by VeriFone as a convenience to its customers Customers should not rely on these PA DSS Guidelines but should instead always refer to the most recent PCI DSS Program Guide published by PCI SSC 1 Sensitive Date Storage Guidelines Do not retain full magnetic stripe card validation code or value CAV2 CID CVC2 CVV2 or PIN block data 1 1 Do not store sensitive authentication data after authorization even if encrypted Sensitive authentication data includes the data as cited in the following Requirements 1 1 1 through 1 1 3 PCI Data Security Standard Requirement 3 2 Note By prohibiting storage of sensitive authentication data after authorization the assumption is that the transaction has completed the authorization process and the customer has received the final transaction approval After authorization has completed this sensitive authentication data cannot be stored 1 1 1 After authorization do not store the full contents of any track from the magnetic Stripe located on the back of a card contained in a chip or elsewhere This data is alternatively called full track track track 1 track 2 and magnetic stripe data In the normal course of business the follo
111. d in as Shawne one Con N ect Reseller Code 7 P AY Bi Reseller WAT DEV Support Log Out ve ler T HE wW A Y T i Corporate Portal resellers erchant Account Admin 1 The five buttons in the Corporate Portal s tool bar allow you to access specific functions within PAYware Connect Resellers allows you to create and edit your agent accounts if applicable Merchants allows you to create and edit your merchant accounts e Reports allows you to access the different reporting functions reports are detailed records of your merchants and resellers activity e Account Admin allows you to view edit information specific to your account your merchants accounts and your resellers accounts e Help allows you to access help information 2 The login information in the upper right corner of the Corporate Portal consists of your Username your Reseller ID and your Reseller Name The Username and Reseller ID are the same as what you entered in the Login Credentials window already described in the section Logging In The Reseller Name should already be set up for you this can be edited and is addressed later in this manual Clicking Log Out will return you to the Login Credentials window Click Log Out to exit PAYware Connect or to log in using different login credentials A billing icon in this area indicates there are messages from the Oracle billing system Click to view messages for all merchants with billing
112. des one PAYware Connect site account and one PAYware Connect terminal account When you process transactions you are using that default site account and that default terminal account Note From the perspective of each site account a site is separate from its parent merchant Billing and reporting are exclusive to each site A site user is able to see the transactions processed at his site as well as the transactions processed by every other site and terminal associated with his account as long as he has been assigned the appropriate permission level Note When setting up a site the name we send to the processor will be the site name A new PAYware Connect site account is created in the same way that a PAYware Connect merchant account is created The only difference is that to create a site you must first click the merchant for which you wish to create a new site Then click the Site button in the New box on the left side of the Merchant Search Maintenance window After that you may provide the required information Refer to the section Creating A Merchant for explanations of the required fields see page 40 Searching for a Merchant s Account Simple Explanation If you have just created a merchant for the first time you may decide to skip this section Note You can search for PAYware Connect site accounts in the same way that you search for merchant accounts 1 Click the word Merchants near the upper left of the PAYwa
113. dmin Help Change My Password User Manager Security Account Info Merchant Activation Email Device Master API Merchant Activate Service Type Maint 2 Click to select the processor you wish to work with Processor Default Maintenance Has Defaults Processor ID Processor Mame CARDONET Cardnet FORSCMAHS FHS Omaha GLOES Global East NDC NABANCO Mabanco i MOWA PYMT l Paymentech Tampa RESLYME RES Link SP33 sa St Pebe 3 A screen similar to the following will appear Copyright 2012 VeriFone Systems Inc All Rights Reserved 120 save As Defaults RBS Lynk Setup Check Digit Hardware Type Software Version Firmware Version Capture Type Merchant Num Industry Type Commercial Card Level Terminal Num Terminal ID Time Zone Device Type Capability Code Transaction Character Indicator Delete Defaults Cancel IPCHARGE fi 0 f1 0 C Direct Retail Restaurant 0 Disabled 00 0 Unknown 0 Unspecified 0 Customer Present F Enable Debit l Enable Gift Enable Check Input the fields you wish to be the same for all of your merchant setups e g AVS CVV2 Duplicate check levels etc Once satisfied with the defaults you have created click Save As Defaults Once the defaults are set a green dot will appear under the Has Defaults column of that processors row on the Processor Default Maintenance screen In the future if y
114. dmin Help Merchant Summary Reseller Service Types New Merchant Setups Service Level Exceptions Agent Summary Console Users Unsettled Merchants Merchant Console Access Report Settlement Summary LP Token Summary LP Token Export Invoice Summary 2 Specify a From Date and To Date then click View PAYware Connect will display a report containing export data by that date range Copyright 2012 VeriFone Systems Inc All Rights Reserved 91 Invoice Summary Simple Explanation This report will only be accessible if you are billed directly by VeriFone for your merchants PAYware Connect fees Provides a detailed historical summary of all invoices charged to you by VeriFone 1 Point to the word Reports A menu will appear Click Invoice Summary rs PAYware Poa Verifore Connect Resellers Merchants Reports Account Admin Help Merchant Summary Merchant Activity Summary Reseller Service Types New Merchant Setups Service Level Exceptions Agent Summary Console Users Unsettled Merchants Merchant Console Access Report Settlement Summary LP Token Summary LP Token Export Invoice Summary 2 The Reseller Invoice Summary Report Parameter Selection window will appear Specify a From Date and To Date and then click View PAYware Connect will display a detailed historical summary of all invoices charged to you by VeriFone Copyright 2012 VeriFone Systems Inc All Rights Reserved 92 Account Admin
115. e Specify the business type Direct or Retail or Restaurant that First Data has assigned to this merchant s account Partial Authorization Select partial authorization level from the drop down list 0 No Partial Auth No Request Balances 1 Partial Auth 5 No Partial Auth Request Balance Service Level Select service level from the Full Serve Self Serve Mini Serve Maxi Serve Other Fuel Not Present Hardware Version up to 4 characters This is the hardware version currently installed Software Version up to 8 characters This is the software version currently installed drop down list Copyright 2012 VeriFone Systems Inc All Rights Reserved 138 Firmware Version up to 8 characters This is the firmware version currently installed Terminal Number 3 digits Time Zone 3 digits This is the time zone code associated with this account Eastern 705 Central 706 Mountain 707 Pacific 708 Arizona 107 Alaska 709 Hawaii 110 Verify this information with First Data Auto Settlement Correction up to 2 digits This is an optional field This integer indicates how many auto settle correction attempts will occur Set to 0 to disable The default value for this field is 3 Commercial Card Level Use this drop down box to indicate the commercial card level that the merchant will accept e 0 Disable commercial card processing e 2 Enable level II commercial card proc
116. e discretion provided that such modifications shall not materially diminish the functionality thereof You understand and agree that you shall be solely responsible for establishing and maintaining the appropriate and necessary connection between your POS systems and or website s and the PAYware Connect Service You shall be liable for the accuracy and legitimacy of all orders and information provided to VeriFone and you may not process orders on behalf of any other entity or individual 2 ACCOUNT INFORMATION Prior to using the PAYware Connect Service you will be required to register your account You agree a when registering for the PAYware Connect Service to provide VeriFone with true accurate current and complete information about yourself and b to inform VeriFone promptly of any changes to such information to keep it true accurate current and complete If you provide VeriFone with any information that is untrue inaccurate not current or incomplete or VeriFone has reasonable grounds to suspect so VeriFone has the right to suspend or terminate your access to the PAYware Connect Service Merchant warrants and represents that it is engaged in a lawful business and is duly licensed to conduct such business and agrees that it shall fully comply with all applicable laws and regulations in connection with its use of the PAYware Connect Service 3 PAYMENT In consideration of your use of the PAYware Connect Service you agree to pay the appl
117. e font size 9pt Important Information About Your 6 Months No align center gt Date DATE lt td gt lt td style font size 9pt Interest Minimum Payment Plan Purchase on Your ec cares iit parc ata a eoigibega a Citi Health Card style width 7 cellspacing 0 ce adding 0 gt lt tbody gt lt tr gt lt t Hae S COMARO one E NO INTEREST MINIMUM PAYMENT PLANS lt br gt lt td gt lt tr gt lt thody gt lt table gt lt td gt lt tr gt lt tr gt lt td style font size Important Information About Your 6 Months No 9pt gt lt table style width 100 height 100 a cellspacing 1 gt lt tbody gt lt tr gt lt td style font size Spt font weight Receipt Legal Disclosure Fixed Interest Minimum Payment Plan Purchase on Your bold valign bottom gt Transaction Details lt td gt lt tr gt lt tr gt lt td width 50 Citi Health Card valign top gt lt table style width 100 font size 9pt NO INTEREST MINIMUM PAYMENT PLANS Looe Laren cellspacing 1 gt lt tbody gt lt tr gt lt td width 50 gt Result lt td gt lt td width 50 gt Receipt Legal Disclosure Variable RESULT lt td gt lt tr gt lt tr gt lt td width 50 gt Auth No lt td gt lt td width 50 gt Start Date 9 1 2010 AUTH_CODE lt td gt lt tr gt lt tr gt lt td width 50 gt Reference lt td gt lt td width 50 gt REFERENCE lt td gt lt tr gt lt tr gt lt td width 50 gt Transaction ID lt td gt l
118. e merchant will accept e 0 Disable commercial card processing e 2 Enable level Il commercial card processing Terminal ID 3 digits This is the terminal ID and it defaults to 001 Time Zone 3 digits This is the time zone code associated with this account Eastern 705 Central 706 Mountain 707 Pacific 708 Arizona 107 Alaska 709 Hawaii 110 Verify this information with First Data Device Type Not implemented at this time e QO Unknown e C Personal Computer e E Electronic Cash Register Capability Code Use this drop down box to specify the ability of the POS terminal or cash register used 0 Unspecified 1 Limited amount terminal 2 Unattended ATM 3 Unattended automatic dispensing self service 4 ECR 7 Telephone device Capability Code 2 Use this drop down box to specify the ability of the POS terminal or cash register used 0 Unknown 1 Terminal cannot read encoded data 2 Full track read capable 3 Bar code read capable 4 OCR read capable 5 Chip capable terminal 9 Altered Transaction Character Indicator Use this drop down box to indicate if this merchant is an eCommerce business 0 Customer present 1 Customer not present SAF transaction 2 Customer not present mail order and recurring 5 Secure Electronic commerce transaction 6 Non authenticated security transaction with SET 7 Non authenticated security transaction without SET 8
119. e pay special attention to the simple explanations Note A note is important information that either helps to explain a concept or draws attention to ideas that should be kept in mind We recommend that you carefully review the notes you encounter WARNING We HIGHLY recommend that you read ALL warnings in the sections of the manual that you read These warnings will help to prevent serious issues from occurring Comments and Suggestions Please direct any comments or suggestions regarding your PAYware Connect documentation to documentation verifone com Please note that this address should not be considered as a source for technical support Any such requests should be directed to the normal support channels Copyright 2012 VeriFone Systems Inc All Rights Reserved 9 Important Security Notice Introduction and Scope The Payment Card Industry Payment Application Data Security Standard PCI PA DSS is comprised of fourteen requirements that support the Payment Card Industry Data Security Standard PCI DSS The PCI Security Standards Council PCI SSC which was founded by the major card brands in June 2005 set these requirements in order to protect cardholder payment information The standards set by the council are enforced by the payment card companies who established the Council American Express Discover Financial Services JCB International MasterCard Worldwide and Visa Inc PCI PA DSS is an evolution of Visa s Pay
120. e for verification No address or zip match Instructs the system to allow transactions that fail address and zip code matches 5 digit zip match only Instructs the system to allow transactions that return a 5 digit zip code match but not an address match 9 digit zip match only Instructs the system to allow transactions that return a 9 digit zip code match but not an address match Address match only Instructs the system to allow transactions that return an address match but not a zip code match If Discover with Paymentech address and 5 digit zip match Exact match 5 digit zip Instructs the system to allow transactions that return an exact 5 digit zip code match If Discover with Paymentech address only match Exact match 9 digit zip Instructs the system to allow transactions that return an exact 9 digit Zip code match Copyright 2012 VeriFone Systems Inc All Rights Reserved 170 CVV2 Acceptance Level Simple Explanation If you put a check next to a CVV2 response PAYware Connect will allow a transaction to be processed if the transaction returns that CVV2 response Note If necessary you may put a check next to multiple options WARNING These settings only apply to merchants who process MOTO and eCommerce Pre Auth transactions These settings do not apply to Sale transactions for any company type You can always refer to PAYware Connect transaction results to view the Response Text for tha
121. e highlighted Next click the New Plan button The New Plan window will appear You may now enter the data for your new program ew Credit Plan Description Minimum Purchase Amount Receipt Legal Disclosure Variable Receipt Legal Disclosure Fixed Start Date g End Date B Suspend _ Default Plan e Program Name This will display the CITI financial plan associated with this CITI credit plan e Credit Plan Enter a number that will be used to help identify this credit plan For example you could enter 12 to represent a twelve month no interest credit plan e Description You can use this area to provide a more detailed description of the credit plan For example 12 month no interest monthly payments required e Minimum Purchase Amount Enter the minimum purchase amount required for a merchant s customer to be allowed to participate in this credit plan e Receipt Legal Disclosure Variable Enter the legal disclosure that you want to be associated with any variable rate interest payment arrangements associated with this credit plan Additionally you can use tags to include this legal disclosure on the Program Receipt that is issued to your merchants customers when sign up for any of this program s credit plans Refer to the section Creating a New Program see page 128 for more information e Receipt Legal Disclosure Fixed Enter the legal disclosure that you want to be associated with any fixed r
122. e of the merchant e Processor ID This is the processor that the merchant is using You can click on this to obtain additional information regarding a merchant s processor setup information e Service Type This is the service type bundle that is chosen for the merchant e Current Clicks If you are a reseller who has VeriFone charge your merchants directly then this will represent the current transactions processed since the last invoice date for the merchant being reviewed If you are a reseller who VeriFone bills this report will represent the of transactions processed since the beginning of the month You can click on this to see details of transactions processed e Last Tran Run This will display the date of the last transaction run A legend appears on the final page of the report providing the following Activated WW Incomplete Setup Le De Activated i Invoice History F Over Min Transactions T Merchant Users e Activated shows that an account is active in the system e Incomplete Setup represents an incomplete merchant setup e De Activated shows that an account is de activated in the system e Invoice History shows that there is invoice history available on a client If you wish to view the history simply click on the symbol where it appears in the report Copyright 2012 VeriFone Systems Inc All Rights Reserved 74 e Over Min Transactions shows that the client has gone over the minimum
123. e previous six password submissions All passwords expire after 90 days including a 10 day warning period e Re Key Password Re enter the password and click the Save button New Reseller Setup Create Reseller Administrator Step 2 of 2 New Reseller ID 000 User ID Full Name Password Generate Re Key Password 6 PAYware Connect will confirm that your agent s account has been created and will automatically send an email message containing account and login information to the Contact Setup Email address you specified earlier As PAYware Connect states in the confirmation message the next step is to set your agent s rates and service types if desired New Reseller has been successfully created Please contact your reseller and provide them with their Reseller Code 000 ser Name Henry Password 00000000 An Email has been sent to george abc_pay com with their login instructions Your next step will be to maintain this reseller by establishing their monthly service type rate as well as your selling rate for each service type tier 7 Click the word Resellers near the upper left of the interface to return to the Reseller Search Maintenance window Your newly created reseller will be displayed Continue on to the next section Setting An Agent s Rates Copyright 2012 VeriFone Systems Inc All Rights Reserved 32 Setting an Agent s Rates Simple Explanation After you have created an agent
124. earch Maintenance Select an agent s account by clicking its row The row will turn blue Next click the Deactivate button PAYware Connect will ask you to confirm that you want to deactivate the account Click OK PAYware Connect will put an X in the second column of that agent s row indicating that the account has been deactivated Again PAYware Connect deactivation is not deletion The next section Activating An Agent s Account describes how to restore an account to active status Copyright 2012 VeriFone Systems Inc All Rights Reserved 37 Activating an Agent s Account Note This feature is intended for use by PAYware Connect resellers only and is not applicable to PAYware Connect agents Simple Explanation PAYware Connect will allow you to reactivate a deactivated agent s account Deactivation does not permanently remove an account from PAYware Connect 1 Click the Resellers button near the upper left of this window to access the Reseller Search Maintenance window Reseller ID Peseller Name 1 reseller s returned Reseller Search Maintenance Kj 2 Select a deactivated agent s account by clicking its row The row will turn blue Next click the Activate button PAYware Connect will reactivate the account Note This concludes the Reseller Accounts section of this tutorial The next section will provide instructions on some similar functions for PAYware Connect merchant accounts
125. ected day 2 2 2011 2 1 2011 1 28 2011 1 27 2011 1 26 2011 Not Total VSP Encrypting Transactions Percent Encrypting 3 0835 5 4054 0 0000 v 100 0000 100 0000 Day of Week Wednesday Tuesday Friday Thursday Wednesday Copyright 2012 VeriFone Systems Inc All Rights Reserved 85 All Transactions All Transactions All Transactions Merchant Console Access Report 1 Simple Explanation This report will list all of your PAYware Connect reseller users who have accessed merchants accounts via the Merchant Console Access feature within a specific date range Point to the word Reports A menu will appear Click Merchant Console Access Report rR PAYware avenon Connect T H E Wa Y Resellers Merchants Reports Account Admin Help Merchant Summary Merchant Activity Summary Reseller Service Types New Merchant Setups Service Level Exceptions Agent Summary Console Users Unsettled Merchants Merchant Console Access Report Settlement Summary LP Token Summary LP Token Export Invoice Summary The Merchant Console Login Report Parameter Selection window will appear This window allows you to specify a From Date and To Date using the drop down calendars or by entering the dates in mmddyyyy format Do not enter forward slashes PAYware Connect will do that for you After you have entered your parameters click the View button to display your report in standard web format Y
126. ecurity Standard Requirement 6 4 5 The procedures must include the following 5 3 1 Documentation of impact 5 3 2 Management sign off by appropriate parties 5 3 3 Testing functionality to verify the new change s does not adversely impact the security of the system Remove all testing configurations samples and data before finalizing the product for production 5 3 4 Back out or product de installation procedures 5 4 The payment application must not use or require use of unnecessary and insecure services and protocols for example NetBIOS file sharing Telnet unencrypted FTP must be Copyright 2012 VeriFone Systems Inc All Rights Reserved 15 secured via SSH S FTP SSL IPSec and other technology to implement end to end security PCI Data Security Standard Requirement 2 2 2 6 Protect wireless transmissions 6 1 For payment applications using wireless technology the wireless technology must be implemented securely Payment applications using wireless technology must facilitate use of industry best practices for example IEEE 802 111 to implement strong encryption for authentication and transmission Controls must be in place to protect the implemented wireless network from unknown wireless access points and clients This includes testing the end users wireless deployment on a quarterly basis to detect unauthorized access points within the system Change wireless vendor defaults including but not limited to default wireless
127. ed to create the credit plans associated with that program 1 Point to Account Admin A menu will appear Click CITI Program Plan Maint The CITI Program Maintenance window will appear 2 Click the New Program button The New Program window will appear You may now enter the data for your new program Program Na me Partner 1D os Default Auto Batch Time 2400 a Credit Unit Number CITI Call Center Phone Source Code CITI Helpdesk Phone 2 Application Source Code Logo Counter Offer Indicator NOT SUPPORTED Print Rate Slip 7 Default Return Credit Plan Purchase APR 99 99 Purchase DPR 9 99999 Create Date User Cash APR 99 99 Last Maint Date User Cash DPR 9 99999 Program Receipt CS Pa CN EATS E Program Name This can be anything you like Partner ID This data is four characters long and will be provided to you by CITI Default Auto Batch Time 2400 This value will override the settlement time specified for this Client ID when a new merchant is created CITI Call Center Phone This value will be reflected in the Pending Reference screen during credit application submission CITI Helpdesk Phone This value will appear in CITI support information Logo Select from the available logos or contact PAYware Connect Technical Support to see about uploading a new logo to PAYware Connect Print Rate Slip Check this box to print an automated RSS receipt upon credit app
128. edited e Password You may either create your own password or you can have PAYware Connect randomly generate a password for you This field is case sensitive so PassWord is different from PASSWORD o If you want PAYware Connect to randomly generate a password for you click the Generate button Next click the Save button o If you want to create your own password it must meet the following requirements Example JONjon01 A password must be at least eight characters in length A password must contain at least three upper case characters A password must contain at least three lower case characters A password must contain at least two digits A password must not contain repeating characters of the same case or numeric value A password must not contain any group of three sequential characters of the same case nor any group of three sequential numeric characters A password must differ from the previous six password submissions All passwords expire after 90 days including a 10 day warning period Note As you are keying in a new password the red X s next to each password policy requirement listed on the right side of the screen will change to green checks as the requirements are satisfied All requirements must be satisfied before the new password will be accepted e Re Key Password Re enter the password to make sure it is correct 5 After you have made the desired changes to the user s password click the Save button PA
129. eimbursement Fee Reimburse Attr This is the reimbursement fee applicable to a transaction usually blank Sharing Group up to 30 alphanumeric characters or blank A listing of direct debit and EBT networks that a POS device can access Leave blank if not supplied by bank Gift related fields Gift Agent Bank 6 digits This is the gift agent number supplied by the merchant s bank Gift Agent Chain 6 digits This is the gift agent chain number supplied by the merchant s bank Gift Merchant ABA Number 9 digits This is the gift merchant ABA number assigned by TSYS Gift Merchant Settlement Agent 4 digits This is the gift merchant settlement agent number assigned by TSYS Gift Reimburse Attribute 1 digit Gift Issuer 10 characters Gift Partial Auth 1 digit Gift Recv Inst ID 6 digit This is the receiving institution ID Copyright 2012 VeriFone Systems Inc All Rights Reserved 165 BAMS Settlement related fields Settle via BAMS check box Check this box to settle via BAMS Settle ID max 23 characters This represents the merchant number terminal ID when settling via BAMS Must start with F Settle Merchant Category 4 digits This is the settlement merchant category Copyright 2012 VeriFone Systems Inc All Rights Reserved 166 ValueLink SVDOT Setup Valuelink SVDOT Setup Merchant Number 0 Store Number ft Trans Group ID 0 Merchant Key
130. ent s Account see page 37 for more information o Reseller Details Ability to edit an existing reseller s account Consult the section Editing an Agent s Account see page 36 for more information Same as Reseller Edit o New Reseller Ability to create a new reseller s account Consult the section Creating an Agent s Account see page 29 for more information Same as New Reseller Reseller ServiceType Ability to access the Reseller Service Type Parameter Selection screen This report will provide a list of the service bundles set up for your account or your agent s account if applicable Consult the section Reseller Service Types see page 67 for more information Reseller Summary Report Disregard no longer implemented Reseller Users Ability to access the Reseller Users screen under Account Admin User Manager Security Ability to access the Security Maintenance screen Consult the section Security Maintenance see page 104 for more information The following items are accessible from this screen Copyright 2012 VeriFone Systems Inc All Rights Reserved 110 o Activate Role Ability to activate an existing role that has been deactivated Consult the section Reactivating A Role see page 112 for more information o Delete Role Ability to deactivate an existing role Consult the section Deactivating A Role see page 112 for more information o Role Details Ability to access the Edit Role screen Cons
131. er Users and Merchant Users screens Consult the section User Management see page 94 for more information The following items are accessible from this screen o Activate User Ability to activate an existing user that has been deactivated Consult the section Reactivating A User see page 100 for more information o Delete User Ability to deactivate an existing user Consult the section Deactivating A User see page 99 for more information o User Details Ability to access the Edit User screen Consult the section Editing A User see page 98 for more information Same as Edit User o New User Ability to access the New User screen Consult the section Creating A New User see page 94 for more information o Reset Password Ability to access the Change Password screen Consult the section Changing A User s Password see page 102 for more information o Unlock User Ability to unlock a locked user s account Consult the section Unlocking A User see page 101 for more information e VSP100 Device Encryption Summary Ability to access the VSP100 Device Encryption Summary Report Consult the section VSP100 Device Encryption Summary see page 82 for more information e VSP200 Transaction Encryption Exceptions Ability to access the VSP200 Transaction Encryption Exceptions Report Consult the section VSP200 Transaction Encryption Exceptions see page 84 for more information 4 Some features expand into sub features To grant
132. eserved 19 Accessing PAYware Connect Simple Explanation This section describes how to set up an easy to access shortcut icon to PAYware Connect You only have to do this once and you will have a shortcut added to your desktop for future use If you would rather just manually enter the web address into your browser do so now Then continue on to the next section Logging In 1 Press and hold the Windows key 4 on your keyboard near the bottom left next to the Ctrl and Alt keys and then press and hold the D key on your keyboard Release both keys 2 You should now see the Windows desktop Bsa e Eg 10 24am 3 Move your mouse pointer over a blank area without any icons or shortcuts Single click the right mouse button and a small menu will appear Left click the word New and then left click the word Shortcut Active Desktop Arrange Icons F Line Up Icons Refresh Faste Paste Shortcut Undo Delete Ctrl 2 L Folder f a Shortcut Properties 4 Windows will prompt you to enter a web address Left click the box below the words Type the location of the item Type in the web address provided to you and then click the Next button Example www ipcharge com Copyright 2012 VeriFone Systems Inc All Rights Reserved 20 Create Shortcut x This wizard helps you to create shortcuts to local or network programs Files Folders computers or Internet addresses Type the locat
133. essing Capability Code Use this drop down box to specify the ability of the POS terminal or cash register used e Unspecified PIN entry capability No PIN entry capability PIN Pad inoperative RFID capability Transaction Character Indicator Use this drop down box to indicate if this merchant is an eCommerce business and if it is whether it is SSL or non SSL Enable Gift check box Check this box to enable gift Not implemented Enable Debit check box Check this box to enable debit Copyright 2012 VeriFone Systems Inc All Rights Reserved 139 ECHO Setup ECHO Setup Merchant Number ft Merchant PIN ft ISP Number ft SPPN O OO Order Type Self Service Hosted Time Zone 705 Eastem Transaction Character Indicator Enable Debit Enable Check Merchant Number up to 12 digits This is the merchant number supplied by ECHO Merchant PIN up to 8 digits ISP Number Not implemented at this time ISP PIN Not implemented at this time Order Type Select Self Service or Hosted Time Zone 3 digits This is the time zone code associated with this account Eastern 705 Central 706 Mountain 707 Pacific 708 Arizona 107 Alaska 709 Hawaii 110 Verify this information with ECHO Transaction Character Indicator Use this drop down box to indicate if this merchant is an eCommerce business Enable Debit check box Check this box to enable debit En
134. existing merchant s account information After you are finished making changes click the Update button to save those changes If you do not want to save your changes just click the Merchants button near the upper left of this window or your Internet browser s Back button to return to the Merchant Search Maintenance window Editing a Merchant s Processor Information AVS CVV2 and Duplicate Check Levels 1 Click the word Merchant near the top left of the PAYware Connect interface to access the Merchant Search Maintenance window Select a Merchant s account by clicking its row The row will turn blue Next click the Processor button in the Edit section PAYware Connect will display the User Processor Setup window The User Processor Setup window allows you to Edit an existing merchant s Processor information AVS Acceptance Level CVV2 Acceptance Level and Duplicate Check Level After you have completed any changes click Save in order to save the edits If you do not wish to save your changes click the Back button on your browser to return to the Merchant Search Maintenance window Editing a Merchant s Rates 1 Click the word Merchants near the upper left of the PAYware Connect interface to access the Merchant Search Maintenance window Select a merchant s account by clicking its row The row will turn blue Next click the Rates button in the Edit section PAYware Connect will display the Edit Merchant Service Type window
135. fic 708 Arizona 107 Alaska 709 Hawaii 110 Verify this information with Elavon Auto Settlement Correction up to 2 digits This is an optional field This integer indicates how many auto settle correction attempts will occur Set to 0 to disable The default value for this field is 3 Commercial Card Level Use this drop down box to specify the commercial card level used e 0 Disable commercial card processing e 2 Enable level Il commercial card processing Capability Code Use this drop down box to specify the device type used Select 3 Party Vendor Transaction Character Indicator Use this drop down box to indicate if this merchant is an eCommerce business Enable Gift check box Check this box to enable gift If gift is enabled another check box will appear that allows you to select a gift card processor Once a processor is selected additional fields required for that gift processor s setup appear Enable Check check box Check this box to enable checks Enable Debit check box Check this box to enable debit Copyright 2012 VeriFone Systems Inc All Rights Reserved 155 Chase Paymentech Tampa Setup Chase Paymentech Tampa Setup Client Number PNS Number industry Type C Direct C Retail C Restaurant Commercial Card Level fo Disabled Terminal Number Terminal ID Time Zone Device Type fo Unknown x Capability Code 10 POS Terminal
136. for your merchants PAYware Connect fees Provides a detailed historical summary of all invoices charged to you by VeriFone Consult the section Invoice Summary see page 92 for more information Merchant Activation Email Ability to access the Merchant Activation Email Additional Information screen This feature allows you to edit the information that will be appended to the Merchant Activation Email that PAYware Connect sends out for all new merchant setups Consult the section Merchant Activation Email see page 115 for more information Merchant Activity Summary Report Ability to access the Merchant Activity Report Parameter Selection screen This report will only be accessible if you are billed directly by VeriFone for your merchants PAYware Connect fees Provides a historical summary of all your merchants PAYware Connect transaction activity along with other details related to their accounts Consult the section Merchant Activity Summary see page 66 for more information Merchant Console Access Ability to access the Merchant Console Access screen This feature will allow you to directly access your merchants accounts through a temporary login unless a merchant has blocked your access to their account This feature will only be accessible if you are billed directly by VeriFone for your merchants PAYware Connect fees Consult the section Merchant Console Access see page 124 for more information Merchant Console
137. for your company s account OTS Device Maintenance Do not use Device Master replaces OTS Device Maintenance Device Master This section allows you to set up and maintain certain information associated with your OTS Device including mobile phones running PAYware Mobile If you do not have an OTS device you can ignore this section API Merchant Activate This section is not enabled by default on every Reseller Account Please contact your VFI Account Manager for additional details Service Type Maintenance This section of PAYware Connect allows you to edit your default Service Type Maintenance fees and rates for new merchants and agents if applicable Processor Default Maintenance This section of PAYware Connect allows you to set up defaults for each of the processors available to your reseller account Copyright 2012 VeriFone Systems Inc All Rights Reserved 93 User Management Simple Explanation The User Management section of PAYware Connect allows you to manage the users for your merchant and agent accounts In PAYware Connect a user is defined as an individual who has been given a configurable level of access to a PAYware Connect account Each PAYware Connect merchant account comes with one administrator level user by default this user has complete access to PAYware Connect Naturally you may not want all users to have full access The following User Management tools will allow account administrators to cre
138. ginning of the month You can click on this to see details of transactions processed e Last Tran Run The Last Tran Run column will show you the date of the last transaction processed for a particular merchant Copyright 2012 VeriFone Systems Inc All Rights Reserved 59 If you have agents set up you will see the name of the Parent Reseller and Agent Reseller if applicable under the main column headings and the number of merchants set up under the agent reseller accounts A legend appears on the final page of the report providing the following cai Activated J Incomplete Setup amp De Activated lad Invoice History F Over Min Transactions Merchant Users Activated shows that an account is active in the system Incomplete Setup represents an incomplete merchant setup De Activated shows that an account is de activated in the system Invoice History shows that there is invoice history available on a client If you wish to view the history simply click on the symbol where it appears in the report e Over Min Transactions shows that the client has gone over the minimum of included transactions You can then look within the Current Clicks column for the of transactions which will appear underlined e Merchant Users represents users your merchant has set up under the merchant console Click to view additional data If you click on an underlined Merchant ID number found in the Merchant ID column
139. hall have been given to VeriFone in writing Such mailed notices shall be deemed effective upon the earliest to occur of a actual delivery or b three days after mailing addressed and postage prepaid return receipt requested ACH INFORMATION Prior to signing this Agreement Merchant shall confirm with the bank it identifies that VeriFone s ACH Company ID number 4990206064 is not blocked by such bank and hereby represents and warrants that it has confirmed same Merchant hereby authorizes VeriFone and irrevocably constitutes and appoints VeriFone and any officer or agent thereof with full power of substitution as its true and lawful attorney in fact with full irrevocable power and authority in the place and stead of Customer and in the name of Customer or in its own name which appointment is coupled with an interest to a debit directly from the banking account maintained by Customer and set forth above the amounts owed by Customer under the Agreement including any and all interest taxes fees and other amounts chargeable to the Customer under the Agreement and b if necessary to initiate credit entries to the Account to reverse all or a portion of a debt VeriFone and Customer agree that ACH transactions involving the Account must comply with the provisions of U S law Merchant undertakes to provide VeriFone with any changes to the account information set forth above Any such change shall become effective thirty 30 days after
140. he Login button to temporarily access that merchant s account You must have a Merchant Console Access Role assigned to your User ID to access You have logged in using a one time login Please Log Out when you are finished within this account Account 62800010001 Company 306 Test Click to Proceed 4 Click the Click to Proceed button to display the selected merchant console Store Portal Copyright 2012 VeriFone Systems Inc All Rights Reserved 125 Corporate API Key Management Note This option will only be accessible if you are flagged as using Loss Prevention are flagged as a Group Manager and are also the Default Admin user for the active account This function allows for the maintenance of API keys used with the Loss Prevention integration API 1 Point to Account Admin A menu will appear Click Corporate API Key Management The Corporate API Key Management window will appear Corporate API Key Management Api Key T 1BFD 422E B1EF 9F5C62A69B5B Setup Date 5 10 2010 1 52 02 PM Enabled Maintnenace User steve Maintenance Date 5 24 2010 11 10 07 Change Date Setup Date API Key Maint User Maint Date Key Enabled 5 20 2010 2 38 58 PM 2 5 10 2010 1 52 02 PM 44898A65 1BFD 422E B1EF 9F5C62409B5B steve 5 20 2010 2 38 30 PM 5 20 2010 2 38 30 PMZ 5 10 2010 1 52 02 PM4A898A65 1BFD 422E B1EF 9F5C62A69B5B steve 5 20 2010 2 38 06 PM 5 20 2010 2 38 06 PM 2 5 10 2010 1 52 02 PM 44898465 1BFD 422E B1EF 9F5C62A69B
141. heck Yes or No 14 Enable EBT Not implemented Copyright 2012 VeriFone Systems Inc All Rights Reserved 203 Z VeriFone T HE WA Y T P A Y ProPay PAYware Connect Merchant Information Form Merchant Name 24 alphanumeric characters max The company name associated with this merchant ID Address City 13 alphanumeric characters max State Zip Merchant Customer Service Phone Your Company Contact Name Email Address Bank Info 1 Merchant ID max 12 digits 2 Terminal Number optional 3 Time Zone 3 digits Eastern 705 Central 706 Mountain 707 Pacific 708 Arizona 107 Alaska 709 Hawaii 110 Puerto Rico 104 4 Auto Settlement Correction default value 3 5 Commercial Card Level please indicate 0 disable 2 level Il 6 Capability Code please indicate Unspecified PIN entry capable No PIN entry capability PIN pad inoperative RFID capability Copyright 2012 VeriFone Systems Inc All Rights Reserved 204 7 Transaction Character Indicator please indicate Blank No e Commerce 7 SSL transaction will send the e Commerce indicator flag 8 non SSL transaction will send the e Commerce indicator flag 8 Enable Gift Yes or No 9 Enable Check Yes or No 10 Enable Debit Yes or No Copyright 2012 VeriFone Systems Inc All Rights Reserved 205 Z VeriFone T HE W A Y T P A Y WorldPay PAYware Connect Merchant Informati
142. his is the last time the user had a failed log in attempt Setup Date This is the date the user was set up in the system Expiration Date This is the date the user s password will expire Copyright 2012 VeriFone Systems Inc All Rights Reserved 76 Commission History Simple Explanation This report will display the reseller commission history for a given date range 1 Point to the word Reports A menu will appear Click Commission History The Reseller Commission History Report Parameter Selection window will appear Resellers Merchants Reports Account Admin Help _ Merchant Summary Reseller Service Types New Merchant Setups Service Level Exceptions Agent Summary Console Users Commission History Current Estimated Commission 2 This window allows you to specify a From Date and To Date using the drop down calendars or by entering the dates in mmddyyyy format Do not enter forward slashes PAYware Connect will do that for you Reseller Commission History Report Parameter Selection From Date 2 27 2008 s To Date 8 27 2008 w 3 Click View to display the Reseller Commission History Report Reseller Commission History Report Reseller ID erchant ID Bus Name Processor Service Type Invoice Reseller Commission History Report Page 1 of 1 Copyright 2012 VeriFone Systems Inc All Rights Reserved 11 The following columns are presented in the Reseller
143. hone order I Issuer system unavailable T Address unavailable AVS Acceptance Level T Wo address or zip match E S digit zip match only E digit zip match only I Address match only Exact match 5 digit zip Exact match 9 digit zip e All response values accepted This filter instructs the system to allow transactions that return any AVS response As long as the authorization request is accepted the card is good and the Copyright 2012 VeriFone Systems Inc All Rights Reserved 169 purchase amount is available then the transaction will be accepted regardless of the AVS result codes Non response accepted This filter instructs the system to allow transactions even if no AVS response is returned Service not supported This filter instructs the system to allow transactions that return this response In some instances AVS is not supported For example Canada is a country that does not support AVS therefore the AVS response would indicate that AVS is not supported Not a mail phone order Instructs the system to allow transactions when the issuer system responds that the transaction is not a MOTO mail order telephone order transaction and is therefore ineligible for AVS check Issuer system unavailable Instructs the system to allow transactions when the issuer system is not available to make a comparison Address unavailable Instructs the system to allow transactions when the AVS system is unavailabl
144. hree lower case characters A password must contain at least two digits A password must not contain repeating characters of the same case or numeric value A password must not contain any group of three sequential characters of the same case nor any group of three sequential numeric characters A password must differ from the previous six password submissions All passwords expire after 90 days including a 10 day warning period Note As you are keying in a new password the red X s next to each password policy requirement listed on the right side of the screen will change to green checks as the requirements are satisfied All requirements must have green check marks beside them before the new password will be accepted Re Key Password Re enter the password to make sure it is correct e Role Select the desired level of access for this user By default only the Administrator level of access is available If you want a different level of access for this user and it does not yet exist just save the user as it is You can modify the user s Role setting later after you have created a new Role described in the section Creating A Role see page 105 Note the Role that you specify will determine which Level is displayed on the User Search Maintenance window also described in the section Creating A Role Agent Console Access Role Select the desired level of agent console access for this user e Merchant Console Access Role Selec
145. ial Authorization Pinless Debit INTERAC Debit Electronic Check Indicator DCC Capable MICR Capable Terminal Number Time Zone 705 Eastem Auto Settlement Correction 3 Commercial Card Level 0 Disable Capability Code 3rd Party Vendor Transaction Character Indicator No Ecommerce l Enable Gift Enable Check l Enable Debit Bank BIN Number 6 digits This is the Bank BIN number This information can be obtained from Elavon Industry Type Specify the business type that Elavon has assigned to this account Retail card present or Direct card not present or Restaurant Process Type Select Host or Terminal Version ID 1 or 2 characters Use CV unless otherwise specified by Elavon CV must be uppercase Partial Authorization check box Check this box to enable FSA HRA partial authorization Pinless Debit check box Check this box to enable Pinless debit INTERAC Debit check box Not yet implemented Electronic Check Indicator check box Check this box to enable electronic checks DCC Capable check box Not implemented Copyright 2012 VeriFone Systems Inc All Rights Reserved 154 MICR Capable check box Check this box if MICR capable Terminal Number up to 16 characters This is the terminal number assigned by Elavon Time Zone 3 digits This is the time zone code associated with this account Eastern 705 Central 706 Mountain 707 Paci
146. icable monthly fee for the PAYware Connect Service as quoted by VeriFone All fees are exclusive of applicable taxes including without limitation sales tax VeriFone may increase the monthly fee or add new fees for any new feature of the PAYware Connect Service by written notice Any such increase shall be effective a at the end of the service month following the service month in which such notice is received if the PAYware Connect Service was purchased on a monthly recurring basis or b for the subsequent renewal term if the PAYware Connect Service was purchased on a term basis You may pay by credit card or by ACH If you choose to pay by credit card you will be required to provide VeriFone with a valid credit card for such purpose If you choose to pay by ACH you will be required to provide VeriFone with the ACH account information required by VeriFone for such purpose VeriFone may charge such credit card or ACH account as applicable for such monthly fee on a monthly basis on or about the anniversary date of your activation date If payment cannot be charged to your credit card or ACH account as applicable or your credit card charge is returned to VeriFone for any reason or you otherwise fail to pay the charges for the PAYware Connect Service when due VeriFone reserves the right to pursue any and all legal remedies to collect the amounts owed by you and to terminate your access to the PAYware Connect Service If you choose to pay by ACH
147. ick CITI Program Plan Maint The CITI Program Maintenance window will appear 2 Click an existing CITI credit plan or financial program and its line will become highlighted Next click the Delete button PAYware Connect will ask you to confirm that you want to delete the credit plan or financial program Copy an Existing Program or Plan Note The following instructions explain how to copy an existing CITI financial program or credit plan At least one CITI financial program or credit plan must exist before one can be copied 1 Point to Account Admin A menu will appear Click CITI Program Plan Maint The CITI Program Maintenance window will appear 2 Click an existing CITI financial program or credit plan and its line will become highlighted Next click the Copy button The Copy Program or Copy Plan window will appear depending on which you highlighted You may now edit the data for your program plan You can keep all existing data for the copy except for Program Name for a copied financial program and Credit Plan for a copied credit plan Those fields must be unique for each program plan Program Name Citi Health Card Program Name Citi Health Card Partner ID CITI Credit Plan 6 Logo GoodY ear gif v Create Date User 6 18 2010 11 08 28 AM stevep 6 Months No Interest Monthly Payments Required Last Maint Date User 7 22 2010 3 33 03 PM steve Program Receipt Description lt table style width 49
148. ider Same number as Terminal ID Terminal ID 6 digits This is the terminal ID provided by CardNet or the merchant service provider Same number as Terminal Number Time Zone 3 digits This is the time zone code associated with this account Eastern 705 Central 706 Mountain 707 Pacific 708 Arizona 107 Alaska 709 Hawaii 110 Verify this information with CardNet Commercial Card Level Use this drop down box to indicate the commercial card level that the merchant will accept e 0 Disable commercial card processing e 2 Enable level Il commercial card processing Copyright 2012 VeriFone Systems Inc All Rights Reserved 146 Capability Code Use this drop down box to specify the ability of the POS terminal or cash register used e OQ Unknown e 1 Terminal can accept PIN retail and debit e 2 Terminal cannot accept PIN Transaction Character Indicator Use this drop down box to indicate if this merchant is an eCommerce business Enable Gift check box Check to enable gift If gift is enabled another check box will appear that allows you to select a gift card processor Oncea processor is selected additional fields required for that gift processor s setup appear Enable Debit check box Check to enable debit Enable Check check box Check to enable checks Copyright 2012 VeriFone Systems Inc All Rights Reserved 147 First Data Omaha Setup FMS Omaha Se
149. ides actual transaction activity for a given day Consult the section VSP100 Device Encryption Summary for more information see page 82 VSP200 Transaction Encryption Exceptions This report is a summary of those transactions that were processed through devices connect to PAYware Connect and were NOT protected by VeriShield Protect The VSP200 Report provides a 30 day view Consult the section VSP200 Transaction Encryption Exceptions for more information see page 84 Commission History This report displays the reseller commission history for a given date range Consult the section Commission History for more information see page 77 Current Estimated Commission This report lists the rates and fees incurred by each merchant Consult the section Current Estimated Commission for more information see page 79 Copyright 2012 VeriFone Systems Inc All Rights Reserved 56 Viewing Reports Note to Internet Explorer v8 Users Viewing large reports may cause IEv8 to assume that it has become locked up This is due to the IEv8 feature SmartScreen Filter Users may decide to avoid this feature by turning it off start IEv8 then press Alt T on your keyboard then click SmartScreen Filter and then click Turn Off SmartScreen Filter to disable it The following tool bar will display with any of the PAYware Connect Reseller reports if 4 fi oib H 100 a Find Mext Select a format Export H g 1 To
150. ights Reserved 73 Agent Summary Report Reseller ID 2 VeriFone Test 2475 Morthwinds F kury Alpharetta GA 30004 Reseller D ray ID Acct Merchant ID 11 Alice Test f 00010001 600010001 42 927 Grace Test 13 Any Agent 14 JIR Reseller 16 Test Reseller 20 Test Reseller 22 ABC Agent 92 Test David Reseller 93 Test David Reseller 2 94 Test David Reseller 3 Merchant Hame alice test Gia Test De Activated De Activated De Activated De Activated Service Type VT MOW A T MOW A Current n Clicks 2 Merchants 2 Merchants 0 Merchants 0 Merchants 0 Merchants 0 Merchants 0 Merchants 0 Merchants 1 Merchants 2 Merchants Last Tran Run g Activated WwW Incomplete Setup iw De Activated ied Invoice History F Over Min Transactions Merchant Users Agent Summary Report Fage of1 3 The following columns are presented in the Agent Summary Report e Reseller ID This is the ID used to identify the reseller or agent in the PAYware Connect system e Acct This is the name on the reseller agent account Clicking on this account name will take you to the Reseller Service Types report e Active This will state whether the account is active Merchant ID This is the merchant ID Clicking on the merchant ID in this column will take you to the Merchant Details report which contains additional information related to the merchant e Merchant Name This is the full nam
151. igits This is the merchant number assigned by Global East NDC Contents of this field MUST match the Terminal Number field Industry Type Specify the business type that Global East NDC has assigned to this account Retail card present or Direct card not present or Restaurant Application ID Use this drop down box for information needed for authorization Select Retail or Direct MOTO or Restaurant Bank ID 6 digits This is the identification number of the acquiring bank the bank that is hosting the merchant s bank account This information can be obtained from the acquiring bank Terminal Number up to 15 digits This is the terminal number assigned by Global East NDC Contents of this field MUST match the Merchant Number field Copyright 2012 VeriFone Systems Inc All Rights Reserved 152 Terminal Type 3 alphanumeric characters This identification code is assigned by Global East NDC Example GN2 System Information 8 alphanumeric characters automatically filled in Example IPC 1 0 Device Type Use this drop down box to specify the type of device that will be used by this merchant e C Computer zero No terminal or unknown On premises attended On premises not attended Off premises attended Off premises not attended o m WN F amp F O Time Zone This is the time zone code associated with this account Eastern 705 Central 706 Mountain 707 Pacific 708 Ar
152. ike to view the Device Encryption Summary report Device Type Device Count Devices No Transactions Devices Encrypting Devices Not Encrypting 3010 0020 0100 gazi 9400 iPhone Mx630 Mxar Mxoo0 OMNIS750 B B i IM a a M e e B i I li a b w e jo gt 2 U SS S S eS S le jo jo fo SP SS S S eS S le 3 The following columns are presented in the VSP100 Device Encryption Summary You can click on any of these results to view more details e Device Type Type of device connected to PAYware Connect on the selected date Copyright 2012 VeriFone Systems Inc All Rights Reserved 82 Device Count Number of devices of that type connected to PAYware Connect on the selected date Devices No Transactions Number of devices that have run NO transactions for the selected date Devices Encrypting Number of devices that are successfully encrypting for the selected date Devices Not Encrypting Number of devices that are not encrypting for the selected date Copyright 2012 VeriFone Systems Inc All Rights Reserved 83 VSP200 Transaction Encryption Exceptions Simple Explanation This report is a summary of those transactions that were processed through devices connected to PAYware Connect and were NOT protected by VeriShield Protect The VSP200 Report provides a 30 day view 1 Point to the word Reports A menu will appear Click VSP200 Transaction Encryption Exceptions Resellers Merch
153. ion of the item Browse Click Next to continue ces oe Coma 5 Windows will prompt you to enter a name for this shortcut This name should be something easy for you to recognize Enter it now then left click the Finish button Select a Title for the Program l xX Type a name For this shortcut Click Finish to create the shortcut Back Cancel 6 Windows will return you to the desktop You should now see a new shortcut icon with the title you specified in the previous step Mew Internet Shortcut 7 This completes the setup of your shortcut You can double click this icon whenever you want to access PAYware Connect Do so now and continue to the next section Logging In Copyright 2012 VeriFone Systems Inc All Rights Reserved 21 Logging In Simple Explanation Complete the following detailed instructions or simply enter the Reseller ID Username and Password you received upon signing up for PAYware Connect You may then click Login and continue on to the next section Corporate Portal Login Credentials Username Forgot Credentials You should have received a Reseller ID Username and Password when you registered as a reseller of this payment processing service If not check with your Sales Representative or Technical Support Representative 1 Type in the Reseller ID provided to you This number identifies you as a reseller registered with PAYware Connect
154. is is the time zone code associated with this account Eastern 705 Central 706 Mountain 707 Pacific 708 Arizona 107 Alaska 709 Hawaii 110 Verify this information with First Data Commercial Card Level Use this drop down box to indicate the commercial card level that the merchant will accept e 0 Disable commercial card processing e 2 Enable level Il commercial card processing Capability Code Use this drop down box to specify the ability of the POS terminal or cash register used e 0 Unknown e 1 Terminal can accept PIN e 2 Terminal cannot accept PIN Transaction Character Indicator Use this drop down box to indicate if this merchant is an eCommerce business Enable Debit check box Check this box to enable debit Enable Gift check box Check this box to enable gift If gift is enabled another check box will appear that allows you to select a gift card processor Once a processor is selected additional fields required for that gift processor s setup appear Enable Check check box Check this box to enable checks Copyright 2012 VeriFone Systems Inc All Rights Reserved 149 GETI Setup Merchant Num VeriFoneCert Terminal ID Time Zone 705 Eastern Merchant Num VeriFoneCert Terminal ID up to 6 digits Time Zone 3 digits This is the time zone code associated with this account Eastern 705 Central 706 Mountain 707 Pacific 708 Arizona
155. is section This tool allows you to set up and maintain certain information associated with your POS Device PAYware Connect Technical Support 800 839 0947 Setting Up a New POS Device 1 Point to Account Admin A menu will appear Click Device Master The Device Master window will appear Receipt Email Setup Configuration Master Enter a partial Merchant ID or Serial Number and click Search Group By Merchant ID or Merchant Name s s idY Partial entry ok pevice Ogroup merchant ID Serial Numbers o e Contains OStarts Ends Device Type All Devices w Max Records to Return 50 2 No devices will be shown by default You may initiate a search for either a Merchant ID Merchant Name or Serial Number When you start typing in one of the fields a Search button will display 3 All existing devices for the filter merchant or serial number will display along with associated Status information Copyright 2012 VeriFone Systems Inc All Rights Reserved 174 New Device Receipt Email Setup Configuration Master Enter a partial Merchant ID or Serial Number and click Search Group By Merchant ID or Merchant Name lt Partial entry ok pevice OGroup OMerchant ID Serial Number contains Ostarts OEnds Device Type All Devices Max Records to Return 50 m Count 3 Count 7 Count 2 Count 5 Count 1 Term Name Serial Number Device Key RSV NURIT 8400 Term Name Serial Number
156. isclaimer Header and Footer information to print out on the register receipt Click inside the Value box of the Parameter you wish to add and enter up to 42 characters per line 9 Once you have entered all of the information for the POS device you may click Save to record your settings or click Cancel to return to the Device Master window Copyright 2012 VeriFone Systems Inc All Rights Reserved 176 Editing an Existing Device 1 From the Device Master window click the row of the device that you need to edit A pop up window will display Click Edit Chent ID 800010001 Merchant ID 800010001 Model iPhone Group Name Remote Config Terminal Name iPhone Serial Number E Activation Date 3 29 2010 Vericenter Resync 2 Admin Resync F l Edit a a 1 Pe 2 The Edit Device window will appear The setup information for the selected Device will appear followed by the check boxes for Allow Resync Device De Activated Enable VeriShield and the receipt Parameters You can modify the Group Name Terminal Name any of the check boxes or the Parameters but the Device Type and Serial Number cannot be modified You may generate a new Device Key if necessary such as when moving a device from one site to another site Just remember to clear the current working key if it has one from the terminal first If not you many get Host Error 2029999 on the device Copyright 2012 VeriFone Systems Inc A
157. istration Simple Explanation The Account Administration features of PAYware Connect can help you to maintain a secure payment processing environment You will still be responsible for limiting physical access to sensitive material both printed information and software documents WARNING This section of the PAYware Connect manual gives instructions on the administration of the security for your account your resellers accounts and your merchants accounts in the form of passwords configurable levels of access etc We highly recommend that you carefully review the information presented in this section Consult the section Important Security Notice to learn more about the PCI security Standards program and its requirements see page 10 The account administration functions include User Management This section of PAYware Connect allows you to manage the users for your different accounts In PAYware Connect a user is defined as an individual who has been given a configurable level of access to a PAYware Connect account Security This section of PAYware Connect allows you to create and edit security roles for your users the employees of your company These are the users that are listed when you click Account Admin then click User Manager and then click My Users Account Information This section of PAYware Connect allows you to manage your company s account information This includes the address and contact information
158. it Enable Gift Check this box to accept gift cards If gift is enabled another check box will appear that allows you to select a gift card processor Once a processor is selected additional fields required for that gift processor s setup appear Enable Check Check this box to enable checks Copyright 2012 VeriFone Systems Inc All Rights Reserved 161 SVS Setup Merchant Number Division Number Store Number Terminal Number Time zone Commercial Card Level fo Disable Transaction Character Indicator Mo Ecommerce Enable Debit Merchant Number 6 digits This is the merchant number assigned by SVS Division Number Max 5 digits This is the division number as determined by the merchant Store Number Max 10 digits This is the store number assigned by SVS Terminal Number Verify this information with SVS Time Zone 3 digits This is the time zone code associated with this account Eastern 705 Central A 707 Pacific 708 Arizona 107 Alaska 709 Hawaii 110 Verify this information Commercial Card Level Use this drop down box to specify the commercial card level that the merchant will accept e 0 Disable commercial card processing e 2 Enable level Il commercial card processing Transaction Character Indicator Use this drop down box to indicate if this merchant is an eCommerce business e No Ecommerce e eCommerce SSL e eCommerce non SSL Enable Debi
159. its This is the agent number supplied by the merchant s bank Agent Chain 6 digits This is the chain number supplied by the merchant s bank ZIP Code 5 digits This is the zip code location code MCCYISIC 4 digits This is the merchant s category code also known as SIC or MCC assigned by TSYS Store Number 4 digits This is the store number assigned by TYS Industry Type Specify the business type that TSYS has assigned to this account Retail card present or Direct card not present or Restaurant Debit Bin 6 digits BIN number for use with debit related transactions This is same as Acquirer Bin Leave blank if not accepting debit Auto Settlement Correction up to 2 digits This is an optional field This integer indicates how many auto settle correction attempts will occur Set to 0 to disable The default value for this field is 3 Commercial Card Level Use this drop down box to specify the commercial card level that the merchant will accept e 0 Disable commercial card processing e 2 Enable level Il commercial card processing Terminal Number 4 digits This is the terminal number assigned by TSYS Terminal ID V Number 8 digits This is the old Terminal Service or V number It is sometimes necessary to append a 7 to the front of a V number to make it 8 digits long Time Zone 3 digits This is the time zone code associated with this account Eastern 705 Central 706
160. izona 107 Alaska 709 Hawaii 110 Hong Kong 008 Verify this information with Global East NDC Commercial Card Level Use this drop down box to indicate the commercial card level that the merchant will accept e 0 Disable commercial card processing e 2 Enable level Il commercial card processing Capability Code Use this drop down box to specify the ability of the POS terminal or cash register used e 0O No electronic authentication code e 1 PIN Transaction Character Indicator Use this drop down box to indicate if this merchant is an eCommerce business If this field is set to 7 or 8 then the Industry Type field must be set to Direct e 7 For SSL transactions will send the eCommerce indicator flag e 8 For non SSL transactions will send the eCommerce indicator flag e blank Will not send the eCommerce indicator flag Enable Debit check box Check this box to enable debit Enable Gift check box Check this box to enable gift If gift is enabled another check box will appear that allows you to select a gift card processor Once a processor is selected additional fields required for that gift processor s setup appear Pinless Debit check box Not implemented Copyright 2012 VeriFone Systems Inc All Rights Reserved 153 Elavon Nova Setup Elavon Setup Bank BIN Number G3 Cc Cc Industry Type Direct Retail Restaurant Process Type Terminal Version ID Part
161. l Merchant ID or Merchant Name and click Search Click to select account from the drop down list 4 The POS Maintenance window will appear Copyright 2012 VeriFone Systems Inc All Rights Reserved 180 POS Maintenance Vericenter Resync Activate Resync for Yericenter Motes PG Update Admin Configuration AVISA CREDIT SX BALANCE Command Disabled Click to Enable 2 COMMERCIAL Command Disabled Click to Enable a COMPLETION X CREDIT Command Disabled Click to Enable X POST_AUTH Command Disabled Click to Enable SIGNATURE X ADD TIP Command Disabled Click to Enable of SALE VOICE AUTH Command Disabled Click to Enable VOID a PRE_AUTH X RESET TIP Command Disabled Click to Enable e Activate Resync for Vericenter Check this box if you wish to activate resync for Vericenter e Notes Type any notes and click Update e Admin Configuration The configuration tree represents all processors configured under this account with the available Payment Types and their available commands Click to Enable or Disable any of the associated commands Click Update Copyright 2012 VeriFone Systems Inc All Rights Reserved 181 Appendix B Processor Setup Forms Copyright 2012 VeriFone Systems Inc All Rights Reserved 182 Z VeriFone T HE WA Y T P A Y First Data Atlanta Buypass PAYware Connect Merchant Information Form Merchant Name 24 alphanumeric characte
162. l not display any agent resellers merchant s users Consult the section Console Users for more information see page 76 Copyright 2012 VeriFone Systems Inc All Rights Reserved 59 Unsettled Merchants This report will list all merchants who have not settled their batches prior to a user defined cutoff date time Consult the section Unsettled Merchants for more information see page 81 LP Token Summary This report will only be accessible if you are flagged as using Loss Prevention and are also flagged as a Group Manager Provides a report of all token usage within a selectable date range or by reseller merchant Consult the section LP Token Summary for more information see page 89 LP Token Export This report will only be accessible if you are flagged as using Loss Prevention and are also flagged as a Group Manager Provides a means of gathering export data by date range Consult the section LP Token Export for more information see page 91 Invoice Summary This report will only be accessible if you are billed directly by VeriFone for your merchants PAYware Connect fees Provides a detailed historical summary of all invoices charged to you by VeriFone Consult the section Invoice Summary for more information see page 92 VSP100 Device Encryption Summary This report is a summary of the encryption status of the VSP capable VeriShield Protect devices that are connected to PAYware Connect The VSP100 Report prov
163. lf Service 4 Electronic Cash Register 7 PAYware Mobile 11 Capability Code please indicate 0 Unknown 1 Terminal not used 2 Mag stripe read capability 5 Integrated circuit card read capability 6 Contactless chip read 7 Contactless mag stripe read 9 Terminal does not read card data 12 Transaction Character Indicator please indicate No Ecommerce Visa approved auth Visa approved auth cardholder SSL auth Non SSL 13 Time Zone Eastern 05 Alaska 709 14 Enable Gift 15 Enable Check 16 Enable Debit 17 Enable EBT 3 digits Central 706 Hawaii 110 Mountain 07 Arizona 107 Pacific 08 Puerto Rico 104 Yes or No Yes or No Yes or No Not implemented Copyright 2012 VeriFone Systems Inc All Rights Reserved 191 Z VeriFone T HE W A Y T P A Y First Data North PAYware Connect Merchant Information Form Merchant Name 24 alphanumeric characters max The company name associated with this merchant ID Address City 13 alphanumeric characters max State Zip Merchant Customer Service Phone Your Company Contact Name Email Address Bank Info 1 Merchant Number 12 digits 2 Industry Type please indicate 1 character D Direct MOTO R Retail F Restaurant 3 Merchant Tax ID up to 15 digits 4 MCC SIC 4 digits 5 Terminal Number 6 digits same as terminal ID 6 Terminal ID 6 digits same as terminal number 7 Ti
164. lication approval Purchase APR This value will be reflected in the credit application approval response Purchase DPR This value will be reflected in the credit application approval response Cash APR This value will be reflected in the credit application approval response Copyright 2012 VeriFone Systems Inc All Rights Reserved 128 Cash DPR This value will be reflected in the credit application approval response Default Return Credit Plan This value overrides the original credit plan number for credit return transactions Create Date User This field displays the date and time that the program was created using the time zone of user who created it Last Maint Date User This field displays the date and time that the program was last updated using the time zone of user who created it Program Receipt Use the text box to create a receipt that will be issued to your merchants customers when they sign up for any of this program s credit plans The tools provided are Standard text editing tools and you can hold your mouse cursor over each for a description of that tool Additionally you may use Email Tags to have PAYware Connect automatically insert data specific to that customer Whatever is specified in the Instant Credit section will be used for the new merchant creation Without this information a new merchant cannot do instant credit Credit Unit Number CITI assigned credit unit number Source Code CI
165. ll Rights Reserved 177 Edit Device Device Type Serial Number Group Name Remote Config _ TerminalName iPhone Device Key ttttkkkkkkk 4CF90A48 et LJ Allow Resyne J Device De Activated Enable VeriShield Parameters Copy Parms to all All in Group Name All in Device Goup Single Device 7 3 The Allow Resync and Device De Activated boxes are added to the console for extra security If the Allow Resync box is not checked you can generate a new Device Key to be held separately Once the Allow Resync box is checked the newly generated Device Key would automatically be sent down and used as the live key Generating a new Device Key would prevent anyone from processing unauthorized transactions through a particular device once the Allow Resync box was checked for that device Note Allow Resync should only be used on subsequent keys not on the initial key If you wish to disable a device entirely check the Device De Activated box You may now click Save to record your settings or click Cancel to return to the Device Master window Copyright 2012 VeriFone Systems Inc All Rights Reserved 178 Deleting a Device 1 Point to Account Admin A menu will appear Click Device Master Initiate a search from the Device Master window to list existing devices Click the device you wish to delete From the pop up window click Delete 2 A Device XXXXXX has been deleted confirmati
166. lumn heading your merchants will be arranged in alphabetic order by City If you click the City column heading again your merchants will be arranged in reverse alphabetic order by City This applies to all other columns as well Completing a Merchant s Account Note Once Next has been clicked on the Merchant Information screen the data will be saved regardless of the entry of any additional information You may use the Back button on your browser at any time during a new merchant setup in order to edit the data entered If the setup is ended for any reason after clicking Next the account will be marked as incomplete You may complete the setup at a later time Merchant ID 12500010001 Merchant Name 1 Merchantis returned Merchant Search Maintenance NIH EBIFlil EJ ty a ol Lae m New chant click on column header to sort G2 Incomplete Setup DeActivated Merchant Copyright 2012 VeriFone Systems Inc All Rights Reserved 49 To complete an Incomplete Setup select a merchant s account by clicking its row The row will turn blue Next click the Merchant button in the Edit section PAYware Connect will display the Merchant Information window You may edit any of the Merchant Information at this time with the exception of Processor Service type If a different Processor is required you will need to set up a New Merchant Account Click Next This will bring you to the
167. me Zone 3 digits Eastern 705 Central 706 Mountain 707 Pacific 708 Arizona 107 Alaska 709 Hawaii 110 Puerto Rico 104 8 Commercial Card Level please indicate O disable default 2 level Il Copyright 2012 VeriFone Systems Inc All Rights Reserved 192 9 Capability Code please indicate 0 unknown 1 terminal can accept PIN Retail and Debit 2 terminal cannot accept PIN 10 Transaction Character Indicator please indicate 7 SSL transaction will send the e Commerce indicator flag 8 non SSL transaction will send the e Commerce indicator flag No e Commerce 11 Enable Gift Yes or No 12 Enable Debit Yes or No 13 Enable Check Yes or No Copyright 2012 VeriFone Systems Inc All Rights Reserved 193 Z VeriFone T HE WA Y T P A Y First Data Omaha PAYware Connect Merchant Information Form Merchant Name 24 alphanumeric characters max The company name associated with this merchant ID Address City 13 alphanumeric characters max State Zip Merchant Customer Service Phone Your Company Contact Name Email Address Bank Info 1 Merchant Number 1 to 19 digits 2 ETC TYPE use B 1 character 3 Current Credit Item Number use default setting Used to track credit transactions in a batch Starts at 001 and will wrap from 999 back to 001 4 Current Debit Item Number use default setting Current debit item number in the batch Starts at
168. media backup media and in logs by using any of the following approaches e One way hashes based on strong cryptography with associated key management processes and procedures e Truncation e Index tokens and pads pads must be securely stored Strong cryptography with associated key management processes and procedures The MINIMUM account information that must be rendered unreadable is the PAN PCI Data Security Standard Requirement 3 4 The PAN must be rendered unreadable anywhere it is stored even outside the payment application Note Strong cryptography is defined in the PCI DSS and PA DSS Glossary of Terms Abbreviations and Acronyms 2 4 If disk encryption is used rather than file or column level database encryption logical access must be managed independently of native operating system access control mechanisms for example by not using local user account databases Decryption keys must not be tied to user accounts PCI Data Security Standard Requirement 3 4 2 2 5 Payment application must protect cryptographic keys used for encryption of cardholder data against disclosure and misuse PCI Data Security Standard Requirement 3 5 2 6 Payment application must implement key management processes and procedures for cryptographic keys used for encryption of cardholder data PCI Data Security Standard Requirement 3 6 2 7 Securely delete any cryptographic key material or cryptogram stored by previous versions of the payment applica
169. ment Application Best Practices PABP which was based on the Visa Cardholder Information Security Program CISP In addition to Visa CISP PCI DSS combines American Express Data Security Operating Policy DSOP Discover Network s Information Security and Compliance DISC and MasterCard s Site Data Protection SDP into a single comprehensive set of security standards The transition to PCI PA DSS was announced in April 2008 In early October 2008 PCI PA DSS Version 1 2 was released to align with the PCI DSS Version 1 2 which was released on October 1 2008 On January 1 2011 PCI PA DSS Version 2 0 was released This extends the PCI DSS Version 1 2 which was released on October 1 2008 and is effective as of January 1 2011 Applicability The PCI PA DSS applies to any payment application that stores processes or transmits cardholder data as part of authorization or settlement unless the application would fall under the merchant s PCI DSS validationPAYware PC PAYware Transact PAYware SIM PAYware STS PAYware Mobile and PCCharge collectively the PAYware NA Payment Applications were developed by VeriFone for use by third parties and therefore are subject to PA DSS validation PAYware Connect also included under PAYware NA Payment Applications falls under PCI DSS See the PCI PA DSS Program Guide to determine if PCI PA DSS validation is required for any other payment applications used at the merchant location It is i
170. merchants If the number of transactions processed by one of his merchants exceeds that number by 100 then the agent must pay his reseller the Sell Rate per transaction for those 100 transactions in addition to his Monthly fee Merch Rate If the total per month number of transactions processed by your merchant is between the Min Tran and Max Tran values then the merchant will pay you the Merch Rate per transaction for the number of transactions in excess of those included in addition to his Monthly fee 3 PAYware Connect allows you to edit some of the values found in this window To edit any of the following values click that field s value Type in the desired value for that field Mnth Min Setup Merch Mnth Merch Setup Sell Rate Merch Rate 4 After you have made the desired changes click the Update button PAYware Connect will save your changes Copyright 2012 VeriFone Systems Inc All Rights Reserved 119 Processor Default Maintenance Note This feature will allow you to set up defaults for each of the processors available to your reseller account If there are items that will remain the same for all of your merchant setups it might be helpful to have that data default in the processor setup screen when setting up the new merchant 1 Point to Account Admin A menu will appear Click Processor Default Maintenance The Processor Default Maintenance window will appear Resellers Merchants Reports Account A
171. mportant to note that PA DSS validated payment applications alone do not guarantee PCI DSS compliance for the merchant The validated payment application must be implemented in a PCI DSS compliant environment If your application runs on Windows XP you are required to turn off Windows XP System Restore Points Distribution and Updates This guide will be provided to VeriFone s customers including processors resellers ISOs and integrators along with the PAYware NA payment applications It is the responsibility of these parties to ensure the information contained in this guide is passed on to their customers the merchant in order to illustrate the requirements for complying with PCI DSS Additional information about PA DSS and VeriFone s PA DSS Training can be found on our website at www verifone com padss What Does PA DSS Mean to You VeriFone submits its PAYware NA payment applications to an annual PA DSS audit in order to maintain PA DSS validation In addition if any major version change is made in any PAYware NA payment applications VeriFone submits that application for a full PA DSS audit again An example of a major version change would be PCCharge 5 8 moving to PCCharge 5 9 For minor changes such as PCCharge 5 8 1 to 5 8 2 an attestation form for minor change revisions is required These minor change revisions are submitted to VeriFone s Qualified Security Assessor QSA which creates a report to submit to PCI SSC All valid
172. n Fraud Protection as a guide see page 167 10 Click the Save button after you have e Configured the main administrative user for this merchant e Set up the processing company information for this merchant e Set up the AVS Acceptance Level CVV2 Acceptance Level and Duplicate Check Level if applicable 11 PAYware Connect will display the next step in the merchant creation process This window allows you to set up or modify the Mnth Min Setup Charge and Sell Rate values for this merchant Copyright 2012 VeriFone Systems Inc All Rights Reserved 46 Merchant Setup Charge Merchant Info 117500070001 Acme Bikes 321 Main Street Anytown GA 31405 New merchant Acme Bikes will not be charged any setup fee at this time It is your responsibility to collect the fees Processor ID Processor Name F LE Service Type Leen Monthly Min Setup Charge F Tier a Tran aan Tran Sell Rate i 501 999999 Once you click the Next button the Total sum of the Mnth Min and Setup Charge will be charged to this merchant by the Payment Method you specified in a previous step Payment must be collected prior to account activation 12 PAYware Connect will confirm that your merchant s account has been created and will automatically send an email message containing account and login information to the Contact Setup Email address you specified earlier 13 Your merchant has now been set up and configured WARNING Before this merchant
173. nal level 0 Not a CAT Trans 1 Automated Dispensing Machine 2 Self Service Terminal 3 Limited Amount Terminal 4 In flight Commerce 6 Electronic Commerce Copyright 2012 VeriFone Systems Inc All Rights Reserved 144 e 7 Transponder Transaction Check Processor Use this drop down box to select check processor e Certegy e Telecheck e ICS Industry Type Specify the business type that First Data has assigned to this account Retail card present or Direct card not present or Restaurant POS Type Use this drop down box to specify the POS type 0 Unspecified 1 Limited Amount Terminal 2 Unattended Terminal ATM 3 Unattended Terminal Self Service 4 Electronic Cash Register 7 PAYware Mobile Capability Code Use this drop down box to specify the ability of the POS terminal or cash register used e OQ Unknown e 1 Terminal not used e 2 Mag stripe read capability e 5 Integrated circuit card read capability e 6 Contactless chip read e 7 Contactless mag stripe read 9 Terminal does not read card data Transaction Character Indicator Use this drop down box to indicate if this merchant is an eCommerce business e No Ecommerce Visa approved auth Visa approved auth cardholder SSL auth Non SSL Time Zone 3 digits This is the time zone code associated with this account Eastern 705 Central 706 Mountain 707 Pacific 708 Arizona 107 Alaska
174. nc All rights reserved No part of this publication may be copied distributed stored in a retrieval system translated into any human or computer language transmitted in any form or by any means without prior written permission of VeriFone Systems Inc Copyright 2012 VeriFone Systems Inc All Rights Reserved 2 Service Agreement PAYWARE CONNECT TERMS OF SERVICE THIS AGREEMENT IS A LEGAL AGREEMENT BETWEEN YOU MERCHANT AND VERIFONE INC VERIFONE REGARDING YOUR USE OF VERIFONE S PAYWARE CONNECT SERVICE ALL REFERENCES HEREIN TO VERIFONE S PAYWARE CONNECT SERVICE INCLUDE PAYWARE CONNECT VIRTUAL TERMINAL PAYWARE MOBILE OR DIAL SERVICES AS APPLICABLE ALL REFERENCES HEREIN TO YOU AND MERCHANT MEAN YOU AND THE COMPANY OR OTHER LEGAL ENTITY YOU REPRESENT BY USING THE PAYWARE CONNECT SERVICE YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT UNDERSTAND IT AND AGREE TO BE BOUND BY ITS TERMS 1 RIGHT TO USE If you have purchased the PAYware Connect Service subject to the terms and conditions of this Agreement and your payment of the applicable fees VeriFone hereby grants to Merchant a limited non exclusive non transferable non sublicensable right and license to a access and use the PAYware Connect Service via remote network access b execute download and display the features functions and graphical interface components of PAYware Connect Service to communicate transfer and collect data and c di
175. ned but that can be changed to Inactive or All By default only 50 records are returned but that can be changed up to 1000 with possible performance implications This window also allows you to Create a new Merchant or Site Edit the Merchant Contact Information of an existing merchant Edit the Processor Information of an existing merchant Edit the Rates of an existing merchant Deactivate a merchant Activate a deactivated merchant Search for an existing merchant WARNING Resellers must access the Service Type Maintenance window see page 25 to set up their merchant pricing and agents if applicable before they can set up merchants This only applies to resellers that have VeriFone bill their merchants If VeriFone is charging your clients directly then Merch Mnth Merch Setup and Merch Rate must be populated with the pricing you wish for VeriFone to charge your merchants The other fields Mnth Min Setup and Sell Rate may be populated with zeros or left blank Copyright 2012 VeriFone Systems Inc All Rights Reserved 40 Merchant ID or Merchant Name sd Partial entry ok Merchant Account Status Active InActive All Max Records to Return 50 Merchant Search Maintenance No Data To Display click on column header to sort i Incomplete Setup X DeActivated Merchant 3 Look in the New section on the left side of the Merchant Search Maintenance window Click the Merchant button to c
176. nfiguration of certain fraud prevention options Depending on which payment processing company the merchant has selected some of the options may or may not be available Consult the section Fraud Protection for information related to fraud protection in PAYware Connect see page 167 Copyright 2012 VeriFone Systems Inc All Rights Reserved 54 Reports Simple Explanation The PAYware Connect reports provide you with easy access to your important historical data Most of these reports will display your Reseller Code your Reseller Info your company name address etc and the Date Time that the report was generated All PAYware Connect reports can be viewed from within the PAYware Connect web interface Additionally PAYware Connect can create an Adobe Acrobat PDF version of any report you generate useful for sharing your reports or printing purposes Report Types Merchant Summary This report generates a brief list of the total number of transaction clicks performed by each merchant you have created within the date range that you specify A click is defined as a transaction that has been successfully processed regardless of whether the transaction was accepted or declined Consult the section Merchant Summary for more information on this report type see page 57 Merchant Details This report generates a detailed list of the transaction types performed and card types processed by each of your merchants within
177. nsing self service CAT transactions 4 Electronic Cash Register ECR 7 Telephone device dial terminal 6 Industry Type please indicate D Direct MOTO R Retail F Food Restaurant 7 Partial Auth Yes or No If Yes both credit partial authorizations and debit partial authorizations if applicable will be enabled Copyright 2012 VeriFone Systems Inc All Rights Reserved 188 8 Commercial Card Level please indicate O disable default 2 level Il 9 Terminal ID 3 digits default value 001 10 Time Zone 3 digits Eastern 705 Central 706 Mountain 707 Pacific 708 Arizona 107 Alaska 709 Hawaii 110 Puerto Rico 104 11 Device Type Optional O Unknown C Personal Computer E Electronic Cash Register 12 Capability Code please indicate O Unspecified 1 Limited amount terminal 2 Unattended ATM 3 Unattended automatic dispensing self service CAT transactions 4 ECR 7 Telephone device 13 Capability Code 2 please indicate O Unknown 1 Terminal cannot read encoded data 2 Full track read capable 3 Bar code read capable 4 OCR read capable 5 Chip capable terminal 9 Altered 14 Transaction Character Indicator please indicate 0 Customer present 1 Customer not present SAF transaction 2 Customer not present mail order and recurring 5 Secure Electronic commerce transaction 6 Non authenticated security transaction with SET 7 Non authenticated secu
178. nt 6 3 Code reviews can be conducted by knowledgeable internal personnel or third parties 5 2 Develop all web payment applications internal and external and including web administrative access to product based on secure coding guidelines such as the Open Web Application Security Project Guide Cover prevention of common coding vulnerabilities in software development processes to include 5 2 1 Injection flaws with particular emphasis on SQL injection Cross site scripting XSS OS Command Injection LDAP and Xpath injection flaws as well as other injection flaws 5 2 2 Buffer Overflow 5 2 3 Insecure cryptographic storage 5 2 4 Insecure communications 5 2 5 Improper error handling 5 2 6 All HIGH vulnerabilities as identified in the vulnerability identification process at PA DSS Requirement 7 1 5 2 7 Cross site scripting XSS 5 2 8 Improper access control such as insecure direct object references failure to restrict URL access and directory traversal 5329 Cross site request forgery CSRF Note The vulnerabilities listed in PA DSS Requirements 5 2 1 through 5 2 9 and in PCI DSS at 6 5 1 through 6 5 9 were current in the OWASP guide when PCI DSS v1 2 PCI DSS v2 0 01 01 10 were published However if and when the OWASP guide is updated the current version must be used for these requirements 5 3 Software vendor must follow change control procedures for all product software configuration changes PCI Data S
179. nt Name 24 alphanumeric characters max The company name associated with this merchant ID Address City 13 alphanumeric characters max State Zip Merchant Customer Service Phone Your Company Contact Name Email Address Bank Info 1 Bank BIN Number 6 digits 2 Industry Type please indicate D Direct R Retail F Restaurant 3 Process Type Host or Terminal 4 Version ID CV up to 2 characters Use default value of CV unless otherwise specified by Elavon CV must be uppercase 5 Partial Authorization _ Yes or No Set to NO for PAYware Mobile 6 PINless Debit Not implemented 7 INTERAC Debit Not implemented 8 Electronic Check Indicator Yes or No 9 DCC Dynamic Currency Capable Not implemented Copyright 2012 VeriFone Systems Inc All Rights Reserved 200 10 MICR Capable Yes or No 11 Terminal Number up to 16 digits 12 Time Zone 3 digits Eastern 705 Central 706 Mountain 707 Pacific 708 Arizona 107 Alaska 709 Hawaii 110 Puerto Rico 104 13 Auto Settlement Correction default value 3 14 Commercial Card Level please indicate O disable 2 level Il 15 Capability Code _3 Party Vendor__ Device type drop down list will be provided Select 3 Party Vendor 16 Transaction Character Indicator please indicate Blank No e Commerce 7 SSL transaction will send the e Commerce indicator flag 8 non SSL transaction will send the e Commerce indic
180. ompany name associated with this merchant ID Address City 13 alphanumeric characters max State Zip Merchant Customer Service Phone Your Company Contact Name Email Address Bank Info 1 Acquirer BIN 6 digits 2 Merchant Number 12 digits 3 Agent Bank 6 digits 4 Agent Chain 6 digits 5 Zip Code location code 5 digits 6 MCC SIC 4 digits 7 Store Number 4 digits 8 Industry Type please indicate D Direct MOTO R Retail F Food Restaurant Copyright 2012 VeriFone Systems Inc All Rights Reserved 209 9 Debit BIN 6 digits Debit related field Capitalization required Leave Blank if not accepting Debit 10 Auto Settlement Correction default value 3 11 Commercial Card Level please indicate O disable 2 level Il 3 level Ill 12 Terminal Number 4 digits 13 Terminal ID V Number 8 digits Please note if this number includes a V replace it with a 7 14 Time Zone 3 digits Eastern 705 Central 706 Mountain 707 Pacific 708 Arizona 107 Alaska 709 Hawaii 110 Puerto Rico 104 15 Device Type please indicate O Unknown C Personal Computer E Electronic Cash Register 16 Capability Code please indicate Not currently required O POS Terminal 1 Register 17 Transaction Character Indicator please indicate Blank No e Commerce 7 SSL transaction will send the e Commerce indicator flag 8 non SSL transaction will send the e Commerce indicator flag
181. on Form Merchant Name 24 alphanumeric characters max The company name associated with this merchant ID Address City 13 alphanumeric characters max State Zip Merchant Customer Service Phone Your Company Contact Name Email Address Bank Info 1 Check Digit 1 digit 2 Hardware Type automatically filled in 3 Software Version automatically filled in 4 Firmware Version automatically filled in 5 Capture Type please specify 1 character H Host T Terminal 6 Merchant Number up to 20 alphanumeric 7 Industry Type please indicate D Direct MOTO R Retail F Food Restaurant 8 Commercial Card Level please indicate O disable default 2 level Il 9 Terminal Num 6 digits 10 Terminal ID Default 00 optional up to 2 alphanumeric Copyright 2012 VeriFone Systems Inc All Rights Reserved 206 11 Time Zone 3 digits Eastern 705 Central 706 Mountain 707 Pacific 708 Arizona 107 Alaska 709 Hawaii 110 Puerto Rico 104 12 Device Type please indicate 0 Unknown C Personal computer E Electronic cash register ECR 13 Capability Code 1 digit O Unspecified default 1 Limited amount terminal 2 Unattended ATM 3 Unattended automated dispensing 4 Electronic Cash Register ECR 7 Telephone device 14 Transaction Character Indicator please indicate 0 Customer present 1 Customer not present SAF transaction 2 Customer not present
182. on message will display at the bottom of the screen Resetting a Device Simple Explanation The Reset button is used if the key for the device goes out of sync during a key change A Reset will allow the device to re sync and resume processing transactions 1 Point to Account Admin A menu will appear Click Device Master Initiate a search from the Device Master window to list existing devices 2 From the Device Master window highlight the device that you wish to reset Once the pop up window appears click Reset 3 A Device XXXXXX has been reset Please run an Admin Packet confirmation message will display at the bottom of the screen The Admin Packet sends all of the headers footers card types etc Receipt Email Setup Simple Explanation The Receipt Email Setup window is for PAYware Mobile devices only If you do not have a PAYware Mobile device you can safely ignore this section 1 Point to Account Admin A menu will appear Click Device Master The Device Master window will appear 2 Click the Receipt Email Setup tab The Receipt Email Setup window will appear Receipt Email Setup Merchant ID or Merchant Namel O tsti sSCSY Partial entry ak 3 Search on the Merchant ID or Merchant Name and select from the drop down list 4 The Receipt Email window will appear 5 Format the e mail and click Save Click Cancel to return to Device Master search window Copyright 2012 VeriFone
183. onal data is being collected during the course of business PCI DSS however does not apply if PANs are not stored processed or transmitted Do not store sensitive authentication data after authorization even if encrypted gt Full track data from the magnetic stripe magnetic stripe image on the chip or elsewhere Third Party Applications A PAYware NA payment application validation does not extend to any external third party application that has integrated such PAYware NA payment application as the payment engine The end to end transaction process beginning with entry into the third party application until the response from the payment engine is returned must meet the same level of compliance In order to claim the third party application is end to end compliant the application would need to be submitted to a QSA for a full PA DSS audit The use of a PAYware NA payment application also does not exempt a third party integrator s application from a PA DSS audit The end user and or P O S developer can integrate and be compliant in the processing portion of a payment transaction A brief review given below of the PA DSS environmental variables that impact the end user merchant can help the end user merchant obtain and or maintain PA DSS compliance Environmental variables that could prevent passing an audit include without limitation issues involving a secure network connection s end user setup location security users logging an
184. onnect users will be listed in this window alphabetically ordered by User ID You may sort by any of the columns shown by clicking the desired column header Copyright 2012 VeriFone Systems Inc All Rights Reserved 100 3 Each user is listed in a separate row PAYware Connect will display an x in the second column of those users who have been deactivated Select a user to reactivate by clicking its row The row will turn blue Next click the Activate button on the left side of the User Manager window 4 PAYware Connect will remove the x from the second column for that user indicating that this user has been reactivated Unlocking a User Simple Explanation If a user has made three unsuccessful attempts in a row to enter his password into the Login Credentials screen PAYware Connect will lock that account Only a user with the appropriate level of access such as an Administrator can unlock an account You must make a business decision regarding when if it is appropriate to restore access to a user Note If one of your merchants Administrator users has been locked out of his account he must either call you or wait thirty minutes for the account to unlock If he cannot contact you he may contact PAYware Connect Technical Support If your merchant loses his Administrator password you must reset it Passwords are encrypted and cannot be retrieved a new password must be generated 1 Select the desired PAYware
185. onsult the section Service Type Maintenance to learn how to set the default rates for the processors services and pricing tiers that are available to your merchants or agents see page 25 Each Processor ID can have multiple Service Types and each Service Type can have multiple pricing Tiers e Processor ID A Processor ID is the PAYware Connect abbreviation for the processing company displayed in the Processor Name column Consult the section Processor Specific Information Copyright 2012 VeriFone Systems Inc All Rights Reserved 33 for specific information about each of the different payment processing companies available to you through PAYware Connect see page 137 e Service Type A Service Type is a connectivity method used to access PAYware Connect Available service types are as follows o Software Development Kit SDK a k a API Payment Server This service type allows a merchant to programmatically interface with PAYware Connect using the PAYware Connect SDK in order to process transactions o Web Terminal This service type allows a merchant to use the standard PAYware Connect Virtual Terminal interface to process transactions o On the Spot Service Types This service type allows PAYware Connect to communicate with a handheld VeriFone wireless or GPRS terminal Please refer to your contract for service types and descriptions Each Service Type has the following fields associated with it o Mnth Min The
186. ou may click on any Merchant ID displayed to obtain further details on that merchant s account Copyright 2012 VeriFone Systems Inc All Rights Reserved 86 Settlement Summary Simple Explanation This report will list all settlements performed through your merchants accounts within a specific date range 1 Point to the word Reports A menu will appear Click Settlement Summary PoraNerfone Cop ar orate Port Resellers Merchants Reports Account Admin Help Merchant Summary Merchant Activity Summary Reseller Service Types New Merchant Setups Service Level Exceptions Agent Summary Console Users Unsettled Merchants Merchant Console Access Report Settlement Summary LP Token Summary LP Token Export Invoice Summary 2 The Merchant Settlement Summary Report Parameter Selection window will appear This window allows you to choose From Date and To Date from the drop down calendars or enter the dates in mmddyyyy format Do not enter forward slashes PAYware Connect will do that for you Put a check in the box marked Errors Only if you only wish to see unsuccessful settlements that returned errors 3 After you have entered your parameters click the View button to display your report in standard web format Rejected transactions will display with a red x in the Rejected Trans column 4 Click on a link in the Detail Report column to view the Settlement Batch Detail Report Copyright 2012 VeriFone S
187. ou wish not to have defaults for a given processor select that processor on the Processor Default Maintenance screen and then click Delete Defaults on the processor s setup screen The green dot will disappear from the Has Defaults column of that processor s row on the Processor Default Maintenance screen Copyright 2012 VeriFone Systems Inc All Rights Reserved 121 Agent Console Access Note This feature will allow you to directly access your agents accounts through a temporary login 1 Point to Account Admin A menu will appear Click Agent Console Access 2 The Agent Console Access window will appear Type an Agent ID Company Name for search criteria or leave blank to view all agents and then click Search 3 PAYware Connect will list the agents meeting the search criteria Agent Console Access Agent ID Company Name Drag a column header here to group by that column Reseller Sub 6 Denver eoin x Merchant has blocked access to their account 4 Once you ve located your desired agent ID click its row to highlight it Then click the Login button to temporarily access that agent s account You must have an Agent Console Access Role assigned to your User ID to access Copyright 2012 VeriFone Systems Inc All Rights Reserved 122 You have logged in using a one time login Please Log Out when you are finished within this account Account 115 Company Reseller Sub 6 Click to Procee
188. ount Each user is listed in a separate row To select the user you wish to edit simply click that user s row The row will then turn blue Next click the Details button on the left side of the User Manager window PAYware Connect will display the Edit User window Edit User User ID David Full Name User Type Resel ler Role Administrator Agent Console Access Role Merchant Console Access Role 7 a oo Copyright 2012 VeriFone Systems Inc All Rights Reserved 98 3 The Edit User window allows you to modify the Full Name and Role for the displayed user You do not have to edit every field you may edit only those fields you wish to modify e User ID The User ID is permanent and cannot be edited e Full Name Enter the user s full name first name then a space and then the last name This field is not case sensitive e User Type The User Type is permanent and cannot be edited The user s account ID is displayed below the User Type e Role Click the drop down arrow to the right of this field to display the available user roles Select the desired level of access for this user If you want to view the descriptions for the available roles first click Cancel and access the Security Maintenance window see page 104 Note By default only the Administrator level of access is available If you want a different level of access for this user and it does not yet exist just save the user as it i
189. ows you to edit the information that will be appended to the Merchant Activation Email that PAYware Connect sends out for all new merchant setups 1 Point to Account Admin A menu will appear Click Merchant Activation Email The Merchant Activation Email Additional Information window will appear Resellers Merchants Reports Account Admin Help Change My Password User Manager Security Account Info Device Master API Merchant Activate Service Type Maint Processor Default Maint 2 Enter the information that you wish to have included in the Merchant Activation Email Click the Save button when you are done Copyright 2012 VeriFone Systems Inc All Rights Reserved 115 Merchant Activation Email Additional Information This information will be appended to the Merchant Activation Email for all new merchant setups This is some text Bnd some more text Signed The Reseller after change API Merchant Activate Note This feature is not enabled by default on every Reseller Account Please contact your VFI Account Manager for additional details regarding enabling this feature 1 Point to Account Admin A menu will appear Click API Merchant Activate The API Merchant Activation window will appear Resellers Merchants Reports Account Admin Help Change My Password User Manager Security Account Info Merchant Activation Email Device Master Service Type Maint Processor Default Maint
190. port Page 1 of 1 Copyright 2012 VeriFone Systems Inc All Rights Reserved 61 Merchant Processor Report Client ID 5900010001 Vital Test 927 100 Main Street Atlanta GA 30000 Processor Acquirer BIN Merchant Number Agent Bank Agent Chain Merchant Location Merchant Category Code Store Number Industry Type Debit BIN Auto Settlement Correction Merchant ABA AVS Settings CVV2 Settings Duplicate Checking Card Types Accepted Merchant Processor Report Activated Payment Types oe VISA 999995 Merchant Settlement Agent 999999999911 Reimburse Attribute 111111 Sharing Group 000000 Commercial Card Level 2 Level ll 00001 Terminal Number 0001 5999 Terminal lD 00000001 0011 Time Zone 705 Eastern R Retail Device Type Personal Computer Capability Code O POS Terminal 3 Transaction Char Indicator All response values accepted All response values accepted Duplicate Checking Disabled Unknown Switch Diner s Club Enroute JCB JAL Carte Blance Discover American Express MasterCard Visa From the Merchant Summary Report you can choose to click on the merchant users icon O to display details about the console access users set up for each of your merchants or agents if applicable Note Using this report resellers can easily locate processing Merchant IDs for agents to reconcile Copyright 2012 VeriFone Systems Inc All Rights Reserved
191. ports A menu will appear Click Merchant Summary The Merchant Summary Report Parameter Selection window will appear Resellers Merchants Reports AccountAdmin Help Merchant Activity Summary Reseller Service Types New Merchant Setups Service Level Exceptions Agent Summary Console Users Unsettled Merchants 2 This window allows you to select specific agents merchants if applicable from the drop down or to use My Account to view those merchants set up directly via your Corporate Portal You can choose to view a particular Merchant Name Merchant ID by typing a partial entry in the field provided you can choose from the processor drop down or you can choose From Date and To Date Merchant Summary Report Parameter Selection Reseller Agent ID Merchant ID or Merchant Name sid Partial entry ok Merchant Account Status Active InActive All Processor Click From Date Click To Date 3 After you have entered your parameters click the View button to display your report in standard web format Note You may need to download and install Adobe s free Acrobat Reader software If PDFs do not display correctly on your system visit http www adobe com products acrobat readstep html and download the version of Acrobat Reader appropriate for your system Copyright 2012 VeriFone Systems Inc All Rights Reserved 58 4 PAYware Connect will display a list of those merchants you have created along wi
192. processors services and pricing tiers that are currently available to you for resale to your merchants or agents Each Processor ID can have multiple Services service types and each Service has at least one Tier pricing level associated with it Note This window allows you to edit your default Service Type Maintenance fees and rates for new merchants and agents if applicable Consult the section Setting an Agent s Rates see page 33 to learn how to edit the rates and fees for a particular agent s services Edit My Service Types Reseller Info Date Time O00 AYE Reseller 4 22 2005 12 55 44 Phy 5000 Business Center Drive Savannah GA 31405 Processor ID Processor Name Service Buy Buy Mnth Merch Merch cores epee Mnth Setup Min wr Mnth rr ja Tier ceca mull Tran j Max Tran Buy Rate Sell Rate Merch Rate Loo0000 0 0500 0 5000 35 0000 E Bundle 15 0000 15 0000 15 0000 15 0000 15 0000 15 0000 i Tier i Min Tran i vee Buy Rate Sell Rate Merch Rate 0 0100 Tier Min Tran Max Tran Buy Rate Sell Rate Merch Rate a m LOO0000 0 0500 0 5000 0 5500 Processor 2 Processor 2 e Processor ID A Processor ID is the PAYware Connect abbreviation for the processing company displayed in the Processor Name column Consult the section Processor Specific Information for specific information about each of the payment processing companies available to yo
193. r access controlled by the payment application This requirement applies to the payment application and all associated tools used to view or access cardholder data 3 1 10 If a payment application sessioin has been idle for more than 15 minutes the application requires the user to re authenticate PCI Data Security Standard Requirement 8 5 15 3 2 Software vendors must provide guidance to customers that all access to PCs servers and databases with payment applications must require a unique user ID and secure authentication PCI Data Security Standard Requirements 8 1 and 8 2 3 3 Render payment application passwords unreadable during transmission and storage using strong cryptography based on approved standards Note Strong cryptography is defined in PCI DSS and PA DSS Glossary of Terms Abbreviations and Acronyms PCI Data Security Standard Requirement 8 4 4 Log payment application activity 4 1 At the completion of the installation process the out of the box default installation of the payment application must log all user access especially users with administrative privileges and be able to link all activities to individual users PCI Data Security Standard Requirement 10 1 4 2 Payment application must implement an automated audit trail to track and monitor access PCI Data Security Standard Requirements 10 2 and 10 3 5 Develop secure payment applications 5 1 Develop all payment applications in accordance with PCI DS
194. r forward slashes PAYware Connect will do that for you You might also choose to enter partial Merchant ID or Merchant Name Merchant Activity Report Parameter Selection From Date 7 1 2012 To Date 7 31 2012 Merchant ID or Merchant Name O Partial entry ok Merchant Account Status Active InActive All 3 After you have entered your parameters click the View button to display your report in Standard web format Copyright 2012 VeriFone Systems Inc All Rights Reserved 66 Reseller Service Types Simple Explanation This report will provide a list of the service bundles set up for your account or your agent s account if applicable 1 Point to the word Reports A menu will appear Click Reseller Service Types The Reseller Service Type Parameter Selection window will appear Resellers Merchants Reports Account Admin Help Merchant Summary Merchant Activity Summary New Merchant Setups service Level Exceptions Agent Summary Console Users Unsettled Merchants 2 This window allows you to select a specific reseller agent ID if applicable from the drop down or to use My Account to view all service types for your parent reseller account Reseller Service Type Parameter Selection Reseller Agent ID My Account Z 3 Click View to display the Reseller Service Types Report See next page Copyright 2012 VeriFone Systems Inc All Rights Reserved
195. r month service fee that you charge this merchant Copyright 2012 VeriFone Systems Inc All Rights Reserved 79 Month Cost This is the per month service fee that VeriFone charges you Billing Estimated This is the estimated billing amount Over Rate Month Rate Commission Estimated This is the estimated commission amount Billed Over Cost Month Cost The commission totals displayed in this report should only be considered estimates since the range specified may not necessarily be only one month and since per month rates and fees cannot be accurately determined until the end of a billing month has passed Copyright 2012 VeriFone Systems Inc All Rights Reserved 80 Unsettled Merchants Simple Explanation This report will list all merchants who have not settled their batches prior to a user defined cutoff date time 1 Point to the word Reports A menu will appear Click Unsettled Merchants Resellers Merchants Reports AccountAdmin Help Merchant Summary Merchant Activity Summary Reseller Service Types New Merchant Setups Service Level Exceptions Agent Summary Console Users The following columns are presented in the Unsettled Merchants Report Merchant ID This is the merchant ID Clicking on the merchant ID in this column will take you to the Merchant Details report which contains additional Cost This is the per transaction fee that VeriFone charges you
196. r more information Processor Default Maintenance Ability to access the Processor Default Maintenance screen This feature will allow you to set up defaults for each of the processors available to your reselle raccount Consult the section Processor Default Maintenance see page 120 for more information Program Plan Maintenance Ability to access the Program Plan Maintenance screen This feature will allow you to offer merchants access to private label card programs Consult the section CITI Program Plan Maintenance see page 127 for more information Reseller Activity Report Disregard no longer implemented Reseller Edit Ability to edit an existing resellers account Consult the section Editing an Agent s Account see page 36 for more information Same as Reseller Details Reseller New Ability to create a new reseller s account Consult the section Creating an Agent s Account see page 29 for more information Same as New Reseller Reseller Search Ability to access the Reseller Search Maintenance screen Consult the section Creating An Agent see page 29 for more information The following items are accessible from this screen o Activate Reseller Ability to activate an existing resellers account that has been deactivated Consult the section Activating an Agent s Account see page 38 for more information o Delete Reseller Ability to deactivate an existing reseller s account Consult the section Deactivating an Ag
197. racters max State Zip Merchant Customer Service Phone Your Company Contact Name Email Address Bank Info 1 Merchant Number _VeriFoneCert 2 Terminal ID up to 6 digits 3 Time Zone 3 digits Eastern 705 Central 706 Mountain 707 Pacific 708 Alaska 709 Hawaii 110 Arizona 107 Puerto Rico 104 Copyright 2012 VeriFone Systems Inc All Rights Reserved 196 Z VeriFone T HE W A Y T P A Y Givex PAYware Connect Merchant Information Form Merchant Name 24 alphanumeric characters max The company name associated with this merchant ID Address City 13 alphanumeric characters max State Zip Merchant Customer Service Phone Your Company Contact Name Email Address Bank Info 1 Merchant Number up to 32 digits Givex User ID 2 Industry Type please indicate D Direct MOTO R Retail F Restaurant 3 Time Zone 3 digits Eastern 705 Central 706 Mountain 707 Pacific 708 Alaska 709 Hawaii 110 Arizona 107 Puerto Rico 104 Copyright 2012 VeriFone Systems Inc All Rights Reserved 197 Z VeriFone T HE W A Y T P A Y Global Payments East NDC Host PAYware Connect Merchant Information Form Merchant Name 24 alphanumeric characters max The company name associated with this merchant ID Address City 13 alphanumeric characters max State Zip Merchant Customer Service Phone Your Company Contact Name Email Address Bank Info 1 Merchant Number
198. rchant ID From Date 4 24 2010 To Date 5 24 2010 s Date Type Tranaction Date Business Date Minimum Token Count 1 Max Rows Returned 100 Select from the following options to generate your Token Summary Report Entire Group Put a check here if you want to view a report on the entire group This option is available only if you are flagged as a Group Manager Reseller ID Enter a reseller s ID if you want to view a report on that specific reseller This option is available only if you are flagged as a Group Manager Merchant ID Enter a merchant s ID if you want to view a report on that specific merchant From Date Required To Date Required Date Type Specific the type of date used to generate the report either Transaction Date the date time as reported by PAYware Connect or Business Date the date time as reported by the POS merchant Minimum Token Count default 1 The minimum token usage to report on Max Rows Returned Maximum number of rows to include in the report Copyright 2012 VeriFone Systems Inc All Rights Reserved 90 LP Token Export Simple Explanation This report will only be accessible if you are flagged as using Loss Prevention and are also flagged as a Group Manager Provides a means of gathering export data by date range 1 Point to the word Reports A menu will appear Click LP Token Export E p PAYware Pra Verifone Connect Resellers Merchants Reports Account A
199. re Connect interface to access the Merchant Search Maintenance window You will see a list of the merchants you have signed up with the PAYware Connect service If you are following this tutorial for the first time you shouldn t see any merchants other than the one you just created Merchant ID Merchant Name 00 Merchantis returned 2 To search for an existing merchant s account enter the Merchant ID and or Merchant Name into the boxes near the top of the Merchant Search Maintenance window e Merchant ID This field allows you to specify the merchant s Merchant ID as it is specified in PAYware Connect You may use this field in combination with the Merchant Name field or you may search using just the Merchant ID Copyright 2012 VeriFone Systems Inc All Rights Reserved 48 e Merchant Name This field allows you to specify the merchant s Merchant Name as it is specified in PAYware Connect You may search using the entire merchant s name or a portion of it If you use this field in combination with the Merchant ID field PAYware Connect will search by Merchant ID 3 After you have specified your search terms click the Search button to generate your search results PAYware Connect will display those accounts that match your search Note You can also use the column headings at the top of this table to sort your merchants Example By default the merchants are arranged alphabetically by Name If you click the City co
200. reate a new merchant 4 Use this New Merchant Setup window to enter all available information for the merchant you are creating Use the following information as a guide for the rest of the setup information e Company Name Acme Bikes max 24 char including spaces e Site Name Savannah Location max 24 char including spaces Do not populate this field unless you are setting up a new site e Address 321 Main Street e Address cont Secondary address line if applicable Example Suite 1000 e Country United States e Zip Postal Code 31405 e City Anytown max 13 char including spaces e State Province GA e Phone 912 555 1212 e Fax 912 555 1212 Note The selection from the Country drop down list will determine what fields are displayed for Address Information Valid Country values United States Canada and U S Virgin Islands Copyright 2012 VeriFone Systems Inc All Rights Reserved 41 Note Zip code lookup is activated for United States addresses Key Zip Code and use the TAB key to move to the next field PAYware Connect will automatically fill in City name New Merchant Setup Merchant Information Step 1 of 3 Address Information Company Name Po Address cont Po Zip Postal Code fs State Province Contact Information Fax 24 424 22 Contact Setup Name Po Contact Setup Email O00 Billing Name s isSY Billing Email O0 Settlement Name sd Settlement Email O00 Payment
201. resellers only and is not applicable to PAYware Connect agents This feature is only available to resellers whose contract specifies that the reseller be billed for all fees Click the Resellers button near the upper left of this window to access the Reseller Search Maintenance window Reseller ID Peseller Warne 1 reseller s returned Reseller Search Maintenance If you only have a few agents you do not have to scroll down or search for them However if you have a large number of agents you can use the search tools at the top of this page You can search by Reseller ID or Reseller Name Enter the Reseller ID or Reseller Name You may search using the entire reseller name or a portion of it If you enter information into both fields PAYware Connect will search by Reseller ID Next click the Search button PAYware Connect will display those agents that meet your search terms You can also use the column headings at the top of this table to sort your agents Copyright 2012 VeriFone Systems Inc All Rights Reserved 35 Example By default the agents are arranged alphabetically by Name If you click the City column heading your agents will be arranged in alphabetic order by City If you click the City column heading again your agents will be arranged in reverse alphabetic order by City This applies to all other columns as well Editing an Agent s Account 1 Click the Resellers button near the upper
202. rity transaction without SET 8 Non SSL transactions will send the eCommerce indicator flag 15 Enable Debit Yes or No 16 Enable Check Yes or No Copyright 2012 VeriFone Systems Inc All Rights Reserved 189 Z VeriFone T HE W A Y T P A Y First Data Nashville ISO PAYware Connect Merchant Information Form Merchant Name 24 alphanumeric characters max The company name associated with this merchant ID Address City 13 alphanumeric characters max State Zip Merchant Customer Service Phone Your Company Contact Name Email Address Bank Info 1 Merchant Category Code 4 digits 2 Nashville MID 15 digits 3 Nashville TID 8 digits 4 Processor Merchant Number max 12 digits 5 Service Entitlement Number max 15 digits Optional Contact First Data for more information 6 Service Phone Number 10 digits 7 CAT Level Indicator please indicate 0 Not a CAT Trans 1 Automated Dispensing Machine 2 Self Service Terminal 3 Limited Amount Terminal 4 In flight Commerce 6 Electronic Commerce 7 Transponder Transaction Copyright 2012 VeriFone Systems Inc All Rights Reserved 190 8 Check Processor please indicate e Certegy e Telecheck e ICS 9 Industry type please indicate D Direct R Retail F Restaurant 10 POS Type please indicate 0 Unspecified 1 Limited Amount Terminal 2 Unattended Terminal ATM 3 Unattended Terminal Se
203. rs max The company name associated with this merchant ID Address City 13 alphanumeric characters max State Zip Merchant Customer Service Phone Your Company Contact Name Email Address Bank Info 1 Merchant ID up to 12 digits 2 Industry type please indicate D Direct R Retail F Restaurant 3 Partial Auth please indicate e 0 No Partial Auth No Request Balances e 1 Partial Auth e 5 No Partial Auth Request Balance 4 Service Level please indicate e Full Serve e Self Serve e Mini Serve e Maxi Serve e Other Fuel Not Present 5 Hardware Version up to 4 characters 6 Software Version up to 8 characters 7 Firmware Version up to 8 characters Copyright 2012 VeriFone Systems Inc All Rights Reserved 183 8 Terminal Number 3 digits 9 Time Zone 3 digits Eastern 705 Central 706 Mountain 707 Pacific 708 Arizona 107 Alaska 709 Hawaii 110 Puerto Rico 104 10 Auto Settlement Correction default value 3 11 Commercial Card Level please indicate O disable 2 level Il 12 Capability Code please indicate Unspecified PIN entry capability No PIN entry capability PIN Pad inoperative RFID capability 13 Transaction Character Indicator please indicate 0 No e Commerce 7 SSL transaction will send the e Commerce indicator flag 8 non SSL transaction will send the e Commerce indicator flag 14 Enable Gift Yes or No Not implemented 15 Enable
204. rstwetdemevecs duet 131 Editan Existing Program Or Plaieeees ien te E E E E 132 Delete an Existing Program or Plan s ssssesesesceseeceoescsceseececeseecoeorecseceseecosoeseeceeeeceoeo 133 CODY a EXIStNO Prora PLAIN eien aa a a a a aa 133 CITI BIN Bank Identification Number Management sssessesesessesescesesescsesescecesesceees 134 Creatine a New BIN Rande cemoroiecotrei eeina aa aa aaa a a e a araa 134 Eat an EXISCNE BIN Range arerioei ai EEE T E EE ENEE AEA E OEA ETNE E A 135 Delete an Existing Program or Plaih ccsciweticacetwee cass werasase E E E oe 135 Copy an Existing Program or Plan sssssessesesessesesceseseecesescoeecsceecesesoeeeseeceeescecesesceees 136 Processor Specific NMO Maorierna E E A EA E 137 Loyalty Partner SetU Desi EENE EE AE dietduss 137 Fist Data Atlanta BUYDASS SCCUD ecer EEEE E EEEE ENEE EE 138 ECHO SeCUP aoras an EE EREET OIEA EE EEEE EE IEEE EE E EOE ER E E EEEE 140 Copyright 2012 VeriFone Systems Inc All Rights Reserved 7 EVO SETUD aaa cemuneckcaeian E E conmaueesamnadeamemnadel samend O E on aaa ee mamearcanensedensancan 141 Fita Tora St sP teS CU ecrerirrererii ts oenen en oaaae E wow nee vine da aati mew eee EEE EEA 142 First Data NasnVIMe SO SCCUD oir cnctecs setae ieee cease A EE E EENES 144 Fise Data NOTS CUD enea EE O A E EOS 146 FifStiData Omana StU seer cewareirs kerana aa aaa a a aaa a a aa a e a 148 GETSUU reiri aa E E E EE E E E AA 150 GIVE o EUD ae E A A E A A 151 Global
205. s You can modify the user s Role setting later after you have created a new Role described in the section Creating A Role see page 105 e Agent Console Access Role Click the drop down arrow to the right of this field to display the available agent console access roles e Merchant Console Access Role Click the drop down arrow to the right of this field to display the available merchant console access roles 4 After you have made the desired changes to the user click the Update button PAYware Connect will save your changes and return to the User Manager window Deactivating a User Simple Explanation When a user is no longer needed PAYware Connect allows you to deactivate it Deactivation does not permanently remove a user from PAYware Connect If you ever need to reactivate a user PAYware Connect will allow you to reactivate it 1 Select the desired PAYware Connect user from the User Manager window To access the User Manager window point to Account Admin A menu will appear Point to User Manager Choose one of the menu items that appear My Users Reseller Users or Merchant Users 2 The User Search Maintenance window will appear Any existing PAYware Connect users will be listed in this window alphabetically ordered by User ID You may sort by any of the columns shown by clicking the desired column header 3 Each user is listed in a separate row To select the user you wish to deactivate simply click that user
206. s row The row will then turn blue Next click the DeActivate button on the left side of the User Manager window PAYware Connect will ask you to confirm deactivation Copyright 2012 VeriFone Systems Inc All Rights Reserved 99 User ID Full Name My User s Search Maintenance eer iD amnany Marmi Ci Name Reseller ID EFTE T nair oe XYZ Reseller Joe Dell 4 7 2005 11 16 5 Michael srz Reseller Michael kniga o Administrator 10 5 2004 3 40 g click on column header to sort A DeActivated User f Locked User Account 4 PAYware Connect will display an x in the second column for that user indicating that this user was deactivated You may reactivate a user by following the instructions in the next section Reactivating A User Reactivating a User 1 Select the desired PAYware Connect user from the User Manager window To access the User Manager window point to Account Admin A menu will appear Point to User Manager Choose one of the menu items that appear My Users Reseller Users or Merchant Users User ID Full Name My User s Search Maintenance h im Tela a aT la A D os or Ar bil ale act AAI ioe XYZ Reseller Joe Dell 4 7 2005 11 16 Michael sre Reseller Michael knig42 dministrator 10 5 2004 3 40 43 mauu click on column header to sort X DeActivated User Locked User Account 2 The User Search Maintenance window will appear Any existing PAYware C
207. see page 114 for more information The following items are accessible from this screen o State Ability to edit the State field Update Ability to click the Update button to update any changes made Billing Email Ability to edit the Billing Email field Billing Name Ability to edit the Billing Name field Address Ability to edit the Address field Address 2 Ability to edit the Address 2 field City Ability to edit the City field Fax Ability to edit the Fax field Company Name Ability to edit the Company Name field Phone Ability to edit the Phone field Zip Ability to edit the Zip field Contact Email Ability to edit the Contact Email field o Contact Name Ability to edit the Contact Name field Agent Summary Report Ability to access the Agent Summary Report screen This report will display a summary of all of your agent reseller s merchant accounts Consult the section Agent Summary see page 73 for more information API Merchant Activate Ability to access the API Merchant Activation screen Please contact your VFI Account Manager for additional details regarding enabling this feature Consult the section API Merchant Activate see page 116 for more information Commission History Report Ability to access the Reseller Commission History Report Parameter Selection screen This report will display the reseller commission history for a given O O O O O O O OOOO Copyright 2012 VeriFone Systems
208. splay download print and reproduce any documentation provided by VeriFone as reasonably required for the use of the PAYware Connect Service If you have purchased VeriShield Protect with the PAYware Connect Service you may access and use the PAYware Connect Service with the VeriShield Protect data encryption service in the United States via remote network access If you have purchased PAYware Mobile subject to the terms and conditions of this Agreement and Merchant s payment of the applicable fees VeriFone hereby grants to Merchant a limited non exclusive non transferable non sublicensable right and license to a access and use the PAYware Connect Service with the VeriShield Protect data encryption service in the United States via remote network access b execute download and display the features functions and graphical interface components of PAYware Connect Service to communicate transfer and collect data c display download print and reproduce any documentation provided by VeriFone as reasonably required for the use of the PAYware Connect Service and d use VeriFone s PAYware Mobile application on Merchant s iPhone or other VeriFone designated device solely for the purpose of using PAYware Mobile Your licenses shall terminate upon any termination of this Agreement or upon any suspension or termination of your access to the PAYware Connect Service VeriFone may modify the PAYware Connect Service from time to time in its reasonabl
209. ssesi ceneri es Ons eedssweieeds Ones eedswewieeds Sanresdscemiueds Souseness 102 SECUPILY MAINE NONCE sxsitaswacicumtenst ooenons a amiews e eens Sees end owe wines Seeaeas ouatews soaeieneee 104 Creatine a RONG ereet isc sereteoussehisewenreteoussicg ise a e a e a e a e aa aN 105 ECiUING an EXIStING ROIG gristi onien a E E E E E EE 106 Deactivyatino a ROVE aerenca eia aaa a a aaa a a a a aa a 112 REACTIVALING a ROLO socsencderersneioor ne A a r E Aaa 112 ACCOUNT INFOrmation Ma mtenan CE maera ee Ea a A EE ESA 114 Editing Your ACCOUNE INformations eeserirecierinetaei eesi E E E AEA E ERN 114 M rchant Activation Emal icxccessastesdonteaueraedsteadance E ETE E EOE E OE E EE 115 API Merchant ACUVATE creeren EAEE OOIE caus 116 Service Type Maintenance ssesessescescesescesoesoesoesossescesoeeoesoesosoesoesoesoesoesoroesoesoeeeeee 118 Processor Default MaintC nanGe cs e ccecicecusecesesedecmseseseuweciesesuateseeaxateecennacenseesseeeenets teres 120 Aent CONSOLO ACCESS voirie uy TE TOETOE TENCON EEEE E EEEE OEEO 122 Merchant CONSOLE ACCOSS Teorie nie TEE TEDE ETENE ECEE OEEC EEE EERTE a 124 Corporate API Key Management eirriscorirersesdira estrenos E EEEE EEEE EEEE EENE EEE 126 CITI Program Plan Maintenance ssssesessecesesceceseececescecoesesoroeeeeoeoesororeeeosoreceoeeeeoeoeee 127 CREALINS a INGW EELE a E E E ee a ie E ae i Sareea eas 128 creating a NEW Plan xetceasesus Seweccesuaneiwetlemsvows Gene iwlst demecaes tiamckwlshdemacaes de
210. t check box Check this box to enable debit Copyright 2012 VeriFone Systems Inc All Rights Reserved 162 TSYS Setup TS 5 Setup Acquirer BIN Merchant Number PO Agent Bank Agent Chain ziPCode mec sic Store Number 0 Direct Retail Rest Industry Type Direct t Retail Restaurant Debitpin x ssts S Auto Settlement Correction Commercial Card Level 0 Disabled Terminal Number fo Terminal ID V Number PO Time zone fos Device Type E Electronic Cash Registe l Capability Code fo FOS Terminal Transaction Character Indicator Wo eCommerce l Enable Debit M Enable Gift Enable Check Vital Gift Configuration Gift Agent Bank pO Gift Agent Chain Gift Merchant ABA Number Gift Merchant Settlement Agent Gift Reimburse Attribute 0000000 Gift Issuer Gift Partial Auth Gift Rew nst sis Copyright 2012 VeriFone Systems Inc All Rights Reserved 163 Merchant ABA Number po Merchant Settlement Agent Num Reimbursement Fee Reimburse Attr po Sharing Group FO Settle via BAMS 7 Settle ID Settle Merchant Category Acquirer Bin 6 digits This is the identification number of the acquiring bank the bank that is hosting the merchant s bank account This information can be obtained from the acquiring bank Merchant Number 12 digits This is the merchant number assigned by TSYS Agent Bank 6 dig
211. t this Agreement constitutes the entire agreement between VeriFone and Merchant and supersedes all prior or contemporaneous communications and proposals whether electronic oral or written relating to the subject matter hereof VeriFone may unilaterally modify amend supplement or otherwise change this Agreement at any time without notice This Agreement will be Copyright 2012 VeriFone Systems Inc All Rights Reserved 4 governed by the laws of the State of California without regard to its conflict of law provisions Each party consents to the exclusive jurisdiction and venue of the appropriate courts in Santa Clara County California for all disputes arising out of or relating to this Agreement The failure of a party to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision Merchant may not assign this Agreement in whole or in part without VeriFone s prior written consent Subject to the preceding sentence this Agreement shall bind Merchant and its permitted successors and assigns VeriFone may assign or delegate this Agreement or any of its rights or obligations hereunder in its sole discretion If any provision of this Agreement is found by a court of competent jurisdiction to be invalid the parties agree that the court should endeavor to give the maximum effect to the parties intentions as reflected in the provision and that the other provisions of the Agreement shall
212. t Clicks If you are a reseller who has VeriFone charge your merchants directly then this will represent the current transactions processed since the last invoice date for the merchant being reviewed If you are a reseller who VeriFone bills this report will represent the of transactions processed since the beginning of the month You can click on this to see details of transactions processed Copyright 2012 VeriFone Systems Inc All Rights Reserved 72 Agent Summary Simple Explanation This report will display a summary of all of your agent reseller s merchant accounts If you wish to expand and view a particular agent s merchant setups click on the If you do not plan to set up agents you will not need this report 1 Point to the word Reports A menu will appear Click Agent Summary The Agent Summary Parameter Selection will appear Resellers Merchants Reports Account Admin Help Merchant Summary Merchant Activity Summary Reseller Service Types New Merchant Setups Service Level Exceptions Console Users Unsettled Merchants 2 This window allows you to enter a partial Merchant ID or Merchant Name By default Active Merchant Account Status is selected but you can change that to InActive or All Agent Summary Parameter Selection Merchant ID or Merchant Name foo Partial entry ok Merchant Account Status Active InActive All co Copyright 2012 VeriFone Systems Inc All R
213. t Role indicating that this Role was deactivated You may reactivate a Role by following the instructions in the next section Reactivating A Role see page 112 Reactivating a Role 1 Point to Account Admin A menu will appear Click the word Security The Security Maintenance window will appear Any existing PAYware Connect Roles except Administrator will be listed here alphabetically ordered by Role Security Maintenance m X DeActivated Security Role Copyright 2012 VeriFone Systems Inc All Rights Reserved 112 To select the Role you want to reactivate simply click that level s row The row will then turn blue Next click the Activate button on the left side of the Security Maintenance window PAYware Connect will remove the x from the leftmost column for that user indicating that this user was reactivated Copyright 2012 VeriFone Systems Inc All Rights Reserved 113 Account Information Maintenance Simple Explanation The Account Information Maintenance section of PAYware Connect allows you to administer your company s account information This includes the address contact and helpdesk information for your account Editing Your Account Information 1 Point to Account Admin A menu will appear Click Account Info The Account Information Maintenance window will appear Address Information Address cont Po State Georgia w Contact Name o O OS Contact Email o OS Billing
214. t td End Date 12 31 2010 Ta width 50 gt CTROUTD lt td gt lt tr gt lt tr gt lt td width 50 gt Account No lt td gt lt td width 50 gt ACCT NUM lt td gt lt tr gt lt tr gt lt td width 50 gt Input Suspend oO Method lt td gt lt td width 50 gt INPUTMETHOD lt td gt lt tr gt lt tr gt lt td width 50 gt Payment Type lt td gt lt td width 50 gt Private Label lt td gt lt tr gt lt tr gt lt td width 50 gt Card Member lt td gt lt td width 50 gt CARDHOLDER lt td gt lt tr gt lt tr gt lt td gt Transac tion Amount lt td gt lt td gt TRANS AMOUNT Cancel pSave Default Plan 3 The fields accessible through these windows are the same as the fields accessible through the New Program and New Plan windows Consult the sections Creating a New Program and Creating a New Plan for more information on these fields 4 Once you have finished editing your CITI program plan click the Save button to update the record and return to the CITI Program Maintenance window Or click the Cancel button to abandon the record without saving Copyright 2012 VeriFone Systems Inc All Rights Reserved 132 Delete an Existing Program or Plan Note The following instructions explain how to delete an existing CITI financial program or credit plan At least one CITI financial program or credit plan must exist before one can be deleted 1 Point to Account Admin A menu will appear Cl
215. t the desired level of merchant console access for this user 4 Click the Save button PAYware Connect will create the new user then return to the User Search Maintenance window Copyright 2012 VeriFone Systems Inc All Rights Reserved 96 Finding an Existing User Simple Explanation You may eventually have so many users that it is difficult to keep track of them all To accommodate this scenario we have developed user search functionality 1 To find an existing PAYware Connect user point to Account Admin A menu will appear Point to User Manager Choose one of the menu items that appear My Users Reseller Users or Merchant Users The User Search Maintenance window will appear Any existing PAYware Connect users will be listed in this window alphabetically ordered by User Wiser ID Full Hame hy User s Search Maintenance ioe XYZ Reseller Joe Dell 4 7 2005 11 16 5 Michael Yz Reseller Michael kniga2 dministrator 1o 5 2004 3 40 44 click on column header to sort X Deactivated User Locked User Account 2 You can find a user by User ID or Full Name e To find a user by User ID enter any part of what you think the User ID is into the field labeled User ID and then click the Search button e To find a user by Full Name enter any part of what you think the Full Name is into the field labeled Full Name and then click the Search button Example If you enter JON as your sear
216. t transaction which includes the AVS response You can still make a business decision on whether you want to manually Void the transaction al response values accepted E Mon response accepted Issuer not certified lnot provided encryption keys C 2 Acceptance Level 7 Merchant indicated Cv 2 not present on card I Mot processed T cvy2 No Match T cvy Match e All response values accepted This filter instructs the system to allow transactions that return any CVV2 response As long as the authorization request is accepted the card is good and has the purchase amount available then the transaction will be accepted regardless of the CVV2 result codes e Non response accepted This filter instructs the system to allow transactions even if no CVV2 response is returned e Issuer not certified not provided encryption keys Issuer has not certified for CVV2 or Issuer has not provided Visa with the CVV2 encryption keys e Merchant indicated CVV2 not present on card Issuer indicates that CVV2 data should be present on the card but the merchant has indicated data is not present on the card e Not processed Issuer did not process CVV2 check e CVV2 No Match Issuer indicates that CVV2 data on record does not match CVV2 data provided by merchant e CVV2 Match Issuer indicates that CVV2 data on record matches CVV2 data provided by merchant Copyright 2012 VeriFone Systems Inc All Rights Reserved 171 Duplic
217. th the Merchant ID the name of the Merchant that processed the transactions the name of the Site that processed the transactions and the number of transaction clicks processed A click is defined as a transaction that has been successfully processed regardless of whether the transaction was accepted or declined This includes Sales Voids Credits Pre Auths Completions Add Tips and any other transaction type The following screenshot is similar to what you will see if you click the View button Merchant Summary Report Reseller ID 2 VFI DEV Support 5000 Business Center Port Wentworth GA 31405 Reseller Fa Current LastTran oO ip Acct Active MerchantiD Merchant Name ProcessorID Service Type Clicks Run S amp 2 VFI DEV Support 547 merchants 220 transactions 3 VFI Test Merchant 1 300010001 03222006 VISA OW w 300010001 03222006 VISA B 5 VFI Test Merchant 2 w 400010001 03222006 VISA VT VITAL OW 400010001 03222006 VISA VT VITAL OW 5 The Merchant Summary report lists all of the account activity that has occurred utilizing the criteria you selected For instance if you chose A11 on the parameter selection screen you would see all merchants you have set up and all merchants your agents if applicable have set up You may collapse the individual resellers by clicking on the minus sign located to the left of the Reseller name either the Parent or Agent reseller You may also sort some of the
218. the Merchant Detail Report will be displayed This report lists the Service Type bundle information that you or your agent has set for this merchant along with the date the End User License agreement EULA was accepted the date the account was set up and the contact information listed for the account Within this report you may also choose to click on a processor listed in the Processor column If clicked this will display the Merchant Processor Report you can also go straight to this information from within the Parent Report When finished viewing the data outside of the Parent report please click Parent Report to go back to the main report or Close Report if you are finished Copyright 2012 VeriFone Systems Inc All Rights Reserved 60 Merchant Detail Report PAYware Fone Connect Merchant Detail Report Reseller ID 152 OA 300 Anywhere Lane Alpharetta GA 30021 Print Time 1 21 2010 11 23 16 AM Z Ver T H E Wa Y T Merchant iD 00000010001 QATest 17700 Royal Oaks Pkwy Contact Mark Harris Mark_HO iverifone com Billing Contact Mark Haris Mark_HO verifone com Setup Date 1092009 Activation Date Alpharetta GA 30021 Tr0 000 3418 10 9 2009 Payment Current Months Activity CC 710 Expiration Date 01 2010 Card expires in 9 days EULA Anniversary Date Processor Service Type VISA Monthly Min Setup Charge Tier Min Trans Max Trans Trans Rate PS MSB 01 1000000 30 05 Merchant Detail Re
219. the account Click OK PAYware Connect will put an X in the second column of that merchant s row indicating that the account was deactivated Reactivating a Merchant s Account Note You can reactivate PAYware Connect site accounts in the same way that you reactivate merchant accounts Select a deactivated merchant s account by clicking its row The row will turn blue Next click the Activate button PAYware Connect will reactivate the account Copyright 2012 VeriFone Systems Inc All Rights Reserved 53 Conclusion of Tutorial This concludes the PAYware Connect tutorial We highly recommend that you also review the following sections e Reports PAYware Connect provides you with several in depth easy to use transaction reports We highly recommend that you review the Reports section to learn how to use PAYware Connect reports see page 55 e Account Administration There are multiple user access levels available within PAYware Connect Consult the section Account Administration for information on creating and managing your PAYware Connect users see page 93 Processor Specific Information PAYware Connect allows you to specify which payment processing companies will be available to your agents and merchants Consult the section Processor Specific Information for information specific to each processor available with PAYware Connect see page 137 e Fraud Protection Some payment processing companies allow for the co
220. the date range that you specify Consult the section Merchant Details for more information on this report type see page 62 Merchant Activity Summary This report provides a historical summary of all your merchants PAYware Connect transaction activity along with other details related to their accounts Consult the section Merchant Activity Summary for more information on this report type see page 66 Reseller Service Types This report provides a list of the service bundles set up for your account or your agent s account if applicable Consult the section Reseller Service Types for more information on this report type see page 67 New Merchant Setups This report lists all new merchants set up for you or your agents if applicable for the time frame specified Consult the section New Merchant Setups for more information on this report type see page 69 Service Level Exceptions This report lists all accounts exceeding their monthly minimum transactions for the time period specified Consult the section Service Level Exceptions for more information see page 71 Agent Summary This report will display a summary of all of your agent reseller s merchant accounts If you do not plan to set up agents you will not need this report Consult the section Agent Summary for more information see page 73 Console Users This report will list all console users set up for the Reseller ID created for your Corporate Portal This wil
221. tion in accordance with industry accepted standards for secure deletion as defined for example the list of approved products maintained by the National Security Agency or by other State or National standards or regulations These are Copyright 2012 VeriFone Systems Inc All Rights Reserved 13 cryptographic keys used to encrypt or verify cardholder data PCI Data Security Standard Requirement 3 6 Note This requirement only applies if previous versions of the payment application used cryptographic key materials or cryptograms to encrypt cardholder data 3 Provide secure authentication features 3 1 The payment application must support and enforce unique user IDs and secure authentication for all administrative access and for all access to cardholder data Secure authentication must be enforced to all accounts generated or managed by the application by the completion of installation and for subsequent changes after the out of the box installation defined at PCI DSS Requirements 8 1 8 2 and 8 5 8 8 5 15 for all administrative access and for all access to cardholder data PCI Data Security Standard Requirements 8 1 8 2 and 8 5 8 8 5 15 Note These password controls are not intended to apply to employees who only have access to one card number at a time to facilitate a single transaction These controls are applicable for access by employees with administrative capabilities for access to servers with cardholder data and fo
222. trator s of your account Note The following instructions explain how to create a new user ID for an employee of your company Agent and merchant administrators cannot be created through this window but some of the functionality will be the same throughout each user group Note Each of your agents and merchants has the ability to create user IDs for his employees However you are not able to manage these users you are only able to manage the initial administrator that you created for each of your agent and merchant accounts 1 To create a new PAYware Connect user point to Account Admin A menu will appear Point to User Manager Click My Users Copyright 2012 VeriFone Systems Inc All Rights Reserved 94 Account Admin Help Change My Password My Users Security Reseller Users Account Info Merchant Users Merchant Activation Email Device Master AP Merchant Activate Service Type Maint Processor Default Maint 2 The User Search Maintenance window will appear Any existing PAYware Connect users will be listed in this window alphabetically ordered by User ID If you have not yet created a user there will be only one user shown in this table the default Administrator level user provided to you when you subscribed to this payment processing service UserID Ful Name My User s Search Maintenance Company Name Full Name Reseller ID Last Login Ally Pannirselvamq 152 Administrator _ 4 9 2010 5 5
223. ts per account to access PAYware Connect This field is only applicable if you are a Reseller that VeriFone bills directly Merch Mnth The Merch Mnth for each Service Type is the base monthly fee that you will charge each of your merchants per account Merch Setup The Merch Setup is a one time fee that you will charge each of your merchants to access each PAYware Connect service Each Service Type has at least one Tier associated with it O Tier Each Tier is a pricing level with its own per transaction rate Min Tran Minimum number of transactions allowed for this tier Max Tran Maximum number of transactions allowed for this tier Buy Rate If your agent s merchant or your merchant exceeds the number of transactions included per month with his account the Buy Rate is the per transaction cost that you pay to VeriFone or your PAYware Connect reseller Please note that this is in addition to whatever per merchant account fee you pay monthly to VeriFone or your PAYware Connect reseller Sell Rate for use by resellers only n a to agents If the total per month number of transactions processed by an agent s merchant is between the Min Tran and Max Tran values then the agent will pay his reseller the Sell Rate per transaction for the number of transactions in excess of those included in addition to his Monthly fee Example An agent has 3000 free transactions included per month to pass on to each of his
224. ts Reserved 106 Reseller Console Form ReadOnly Feature l Allow ReadOnly MeUpdate o o E E C Billing Name C a E E jAddress 200 mecity Zr Contact Email fo oc B Contact Name _ O JO O JO S Agent Summary Report Commission History SERU C fC Console Users Report I Consumer Master Report m x it User eo E CE Edit p D Merchant New ee o O Allow ReadOnly I Activate Merchant __ O Z O Z OO JO O Delete Merchant Merchant Details B New Merchant CO New Terminal Cid O E O Merchant Service Type O O F Merchant summary Report m New Merchant Setup Report E miNewRole o E e New User Z o o OSO o _OTS Device Maintenance BE Processor Default Maintenance T Program Plan Maintenance Reseller Activity Report Reseller Edit Reseller New T Copyright 2012 VeriFone Systems Inc All Rights Reserved 107 n Meeres JF a Reseller Details O o B new Reseller o o E E B Reseller ServiceType ___ _ O _ JE Reseller Summary Report BE E B Reseller Users _ __ O o Z E E Delete Role i Role Details OE E CO Service Exception Report O ho Service Type Report CE Settlement Summary Report Unsettled Merchants Report User Manager Activate User VSP100 Device Encryption Summary VSP200 Transaction Encryption Exception T F oo Account Info Ability to access the Account Information Maintenance screen Consult the section Account Information Maintenance
225. tup Merchant Number ETC Type Current Credit Item Num Current Debit Item Num 999 Direct Retail Restaurant Industry Type Device ID Terminal Number Terminal ID Time zone Commercial Card Level fo Disable Capability Code fo Unknown Transaction Character Indicator No Ecommerce L Enable Debit Enable Gift Enable Check Merchant Number up to 19 digits This is the merchant number assigned by First Data ETC Type 1 alphanumeric character This value must be B for Credit and Debit close functionality Curr Credit Item Num use default This value is used to track credit transactions in a batch It Starts at 1 and will wrap from 999 back to 1 Curr Debit Item Num use default This value is used to track debit item numbers in a batch It Starts at 1 and will wrap from 999 back to 1 Industry Type Specify the business type that First Data has assigned to this account Retail card present or Direct card not present or Restaurant Device ID 4 alphanumeric characters This is the site location value as provided by First Data Terminal Number up to 4 alphanumeric This is the terminal number assigned by First Data Terminal ID 5 alphanumeric characters This identification code is assigned by First Data The fifth byte must be a decimal point Example AB12 Copyright 2012 VeriFone Systems Inc All Rights Reserved 148 Time Zone 3 digits Th
226. ty Partner Setup Simple Explanation PAYware Connect allows you to offer your merchants access to Loyalty Partners for rewards processing The Loyalty Partners section will be displayed at the top of the processor setup window if you are configured to offer loyalty partners Notes DRM must be enabled to configure vPromos rewards A Cash Only processor setup is available for the Groupon loyalty partner The loyalty partner must be configured in merchant setup for reward processing to occur Check the Enabled box beside the loyalty partner you wish to configure and then enter the Merchant ID Loyalty Partners Groupon Enabled Groupon Merchant ID 170300010001 Bling Enabled Bling Merchant ID o s s siSY Sundrop Enabled Sundrop Merchant ID fs Copyright 2012 VeriFone Systems Inc All Rights Reserved 137 First Data Atlanta Buypass Setup First Data Atlanta Buypass Setup Merchant ID Direct Retail Restaurant Industry Type Partial Authorization Service Level Hardware Version Software Version Firmware Version Terminal Number Time one Auto Settlement Correction Commercial Card Level Capability Code Transaction Character Indicator 0 No Partial Auth No Request Balances Full Serve No Ecommerce L Enable Gift L Enable Debit Merchant ID up to 12 digits This is the merchant number supplied by First Data Industry Typ
227. u through PAYware Connect see page 137 e Service Type A Service Type is a connectivity method used to access PAYware Connect Available service types are as follows o Software Development Kit SDK a k a API Payment Server This service type allows a merchant to programmatically interface with PAYware Connect using the PAYware Connect API in order to process transactions o Web Terminal This service type allows a merchant to use the standard PAYware Connect Virtual Terminal interface to process transactions Copyright 2012 VeriFone Systems Inc All Rights Reserved 118 O On the Spot This service type allows PAYware Connect to communicate with a handheld VeriFone wireless or GPRS terminal Please refer to your contract for service types and descriptions Each Service Type has the following fields associated with it O Buy Mnth The Buy monthly fee is the monthly service fee that VeriFone charges to the reseller Buy Setup The Buy Setup is a setup fee that VeriFone charges to the reseller Mnth Min for use by resellers only n a to agents The Mnth Min fee for each Service Type is the base monthly fee that you will charge each of your agents per account to access this service This field is only applicable if you are a reseller that VeriFone bills directly Setup for use by resellers only n a to agents The Setup Charge for each Service Type is a one time fee that you will charge each of your agen
228. ult the section Editing An Existing Role see page 106 for more information Same as Edit Role o New Role Ability to access the Create New Role screen Consult the section A Creating A Role see page 105 for more information e Service Exception Report Ability to access the Service Level Exception Report Parameter Selection screen This report will list all accounts exceeding their monthly minimum transactions for the time period specified Consult the section Service Level Exceptions see page 71 for more information e Service Type Report Ability to access the Reseller Service Type Parameter Selection screen This report will provide a list of the service bundles set up for your account or your agent s account if applicable Consult the section Reseller Service Types see page 67 for more information e Settlement Summary Report Ability to access the Merchant Settlement Summary Report Parameter Selection screen This report will list all settlements performed through your merchants accounts within a specific date range Consult the section Settlement Summary see page 87 for more information e Unsettled Merchants Report Ability to access the Unsettled Merchants Report This report will list all merchants who have not settled their batches prior to a specified cutoff date time Consult the section Unsettled Merchants see page 81 for more information e User Manager Ability to access the My Users Search Maintenance Resell
229. uses PAYware Connect to do actual live business we highly recommend that you have him process at least one sale transaction using a real credit card number preferably his own He should then attempt to settle that transaction using the process given in the PAYware Connect Merchant Console User s Manual and then he should check with his bank to be sure his funds have been applied correctly This recommendation applies to all new PAYware Connect merchant accounts Remember the actual transfer of funds can take several business days depending on processing company merchant bank etc Note VeriFone s host based processor certifications do not allow for the initiation of settlement from PAYware Connect PAYware Connect will default every host based processing account to auto close 11 59 59 PM The merchant must have auto close set up with the processor to settle the batch daily Once this is set up the merchant must find out what time the batch will be closed each day and set the auto close time accordingly The merchant will not be able to use this account until they have accepted the EULA and have been successfully billed for setup monthly charges Depending on your individual reseller contract with PAYware Connect your merchants may or may not be billed directly by VeriFone Copyright 2012 VeriFone Systems Inc All Rights Reserved 4 Creating a New Site Simple Explanation Your PAYware Connect merchant account inclu
230. vailable to you This can be edited by whoever set up your PAYware Connect account just as you can edit what processor types and service types are available to your agent s 5 PAYware Connect will display the next step in the agent creation process the Create Reseller Administrator window Fill out this window using the following information as a guide e User ID Henry e Full Name Henry John Password You may either create your own password or you can have PAYware Connect randomly generate a password for you Whichever option you select make sure to note this information for distribution to the account administrator o If you want PAYware Connect to randomly generate a password for you click the Generate button Next click the Save button and continue on to step 5 o If you want to create your own password it must meet the following requirements Example HENhen01 A password must be at least eight characters in length A password must contain at least three upper case characters A password must contain at least three lower case characters A password must contain at least two numeric characters Copyright 2012 VeriFone Systems Inc All Rights Reserved 31 A password must not contain repeating characters of the same case or numeric value A password must not contain any group of three sequential characters of the same case nor any group of three sequential numeric characters A password must differ from th
231. window point to Account Admin A menu will appear Move your mouse pointer over the words User Manager Click the group of users that contains the user whose password you wish to change The User Search Maintenance window will appear Any existing PAYware Connect users will be listed in this window alphabetically ordered by User ID You may sort by any of the columns shown by clicking the desired column header Weer ID Full Name My User s Search Maintenance ioe XYZ Reseller Joe Dell 4 7 2005 11 16 5 Michael Yz Reseller Michael kniga2 dministrator 1o 5 2004 3 40 44 a Trex click on column header to sort X Deactivated User fe Locked Wser Account To select the user whose password you want to change simply click that user s row The row will then turn blue Next click the Pwd button on the left side of the User Manager window The Change Password window will appear PAYware Connect will display the selected user s User ID Password and the Re Key Password field Copyright 2012 VeriFone Systems Inc All Rights Reserved 102 Change Password Password Requirements Lower Case count Upper Case count Numeric count Special Character count Min Max Valid No Repeating Characters No Sequential Characters Password must differ from the last submissions No Status Password A Re Key Password f o 2 too Li e User ID The User ID is permanent and cannot be
232. wing data elements from the magnetic stripe may need to be retained e The accountholder s name Primary account number PAN Expiration date and Service code To minimize risk store only those data elements needed for business Note See PCI DSS and PA DSS Glossary of Terms Abbreviations and Acronyms for additional information PCI Data Security Standard Requirement 3 2 1 1 1 2 After authorization do not store the card validation value or code three digit or four digit number printed on the front or back of a payment card used to verify card not present transactions Note See PCI DSS and PA DSS Glossary of Terms Abbreviations and Acronyms for additional information PCI Data Security Standard Requirement 3 2 2 1 1 3 After authorization do not store the personal identification number PIN or the encrypted PIN block Note See PCI DSS and PA DSS Glossary of Terms Abbreviations and Acronyms for additional information PCI Data Security Standard Requirement 3 2 3 1 1 4 Securely delete any magnetic stripe data card validation values or codes and PINs or PIN block data stored by previous versions of the payment application in accordance with industry accepted standards for secure deletion as defined for example by the list of approved products maintained by the National Security Agency or by other State or National Standards or regulations PCI Data Security Standard Requirement 3 2 Copyright 2012 VeriFone Systems
233. ws 76 COMMISSION AIS COTY aaen a E E A A E 7 C rrent Estimated COMMISSION sc s5icceewietearautciidanstesGndentaedbaeebeouenenindenueyeddaneviedeewucsldees 79 UNSECELEG MERGHANES arenen a a S a ar O aa 81 VSP100 Device Encryption SUMMMANY serret e a e e EE AR EEEE E E Aa a aA 82 VSP200 Transaction Encryption Exceptions ssssseseesessessescesoeseeseeceecesossceseeeeecesoesosse 84 Merchant Console Access Report nrcrerskiecrieori sanan a e a a a ah 86 Settlement Summary sores enea a aa a awa a a a Ee 87 ER TOrEI NA A E N A 89 LP TOKEM EXPO vimeenea aaa ee a a aa a e e a aei R 91 INVOICE SUMMA arcani neen ea a a a a aa i a a a a a ai 92 ACCOUNE AGMINISCALION aurcccscatcotcsacscusssaussaceteescuasseuseaantanscmessmoieauesowsenemssonemeesawsenwesaasens 93 User Mapacement wasdeonsaasGaceaues one EEE E benueyeaavotacebtennducnccbtaceeaerductawebesestoceeue 94 Creatine a New ISOM o irererneees ennes eve caste enera TENE EEEE EEE ENER 94 PINGS Ole XISUING USC erra E EENET 97 BOING a US CF eoo tows camaueiedenetwarcumerowshetatws Cemsiaesdauete cements danictes scenes detetewevente ss 98 DEdETIVALING A USEF sceceuenevats concious E tumeteeiscewietaite yams iabsdenenetegesevess tens Gates wenn AT 99 REACLIVALING a USED waxccicecsceshascanteheoaestebeaeauee basgansubeseseecteussetcheceanteeseuseeeteeeseeeeiwes 100 Ba ered sa ele a USO germ Mere ert eee etm MrT emnT tenet n a a tnt Menton a em Ser eRenT risen eres 101 Chanso a Users PaSSWOl O e
234. y 100 then the agent must pay his reseller the Sell Rate per transaction for those 100 transactions in addition to his Monthly fee Note This window also allows you to add new Service Types to those already available for an existing agent To add a Service Type click the New button Select the desired Service Type from the drop down box that will appear near the bottom of this window Click the Save button to save your changes or click the Cancel button to avoid adding a Service Type 5 PAYware Connect allows you to edit the following values from this window To edit a specific field click that field s value Type in the desired value e Mnth Min e Setup Charge e Sell Rate Copyright 2012 VeriFone Systems Inc All Rights Reserved 34 l After you are finished making changes click the Update button to save those changes If you do not want to save the changes you have made just click the Back button to return to the first Reseller Information window Next click the Cancel button to exit the first Reseller Information window Your agent has now been set up and configured All that remains is for your reseller to log in and begin selling accounts You may now continue reviewing the remaining sections pertaining to agent account management After you are done proceed to the section Conclusion of Tutorial see page 54 Searching for an Agent s Account 1 Note This feature is intended for use by PAYware Connect
235. ystems Inc All Rights Reserved 87 Settlement Batch Summary Report VFI DEV Support 2 Start Date 1 1 2011 5000 Business Center End Date 4 24 2044 Port Wentworth GA 31405 Rejected Detail Sale Sale Credit Credit Void Void Trans Batch Report Settle Date Settle Code Total Count Total Count Total Count 146700010001 5G Auto Settle Test 9 00 5 0 0 00 card cmd 2011 01 13 01 LOCAL_SETTLE 2 00 30 00 cmd 2011 01 19 02 LOCAL SETTLE 5 00 30 00 2011 01 20 03 LOCAL SETTLE 2 00 0 00 24 017 00 2011 01 17 VOID BATCH 0 00 2011 01 18 STANDARD APPROVAL 3 501 00 Copyright 2012 VeriFone Systems Inc All Rights Reserved 88 LP Token Summary Simple Explanation This report will only be accessible if you are flagged as using Loss Prevention and are also flagged as a Group Manager Provides a report of all token usage within a selectable date range or by reseller merchant 1 Point to the word Reports A menu will appear Click LP Token Summary 7 PAYware foaNerFore Connect Resellers Merchants Reports Account Admin Help Merchant Summary Reseller Service Types New Merchant Setups Service Level Exceptions Agent Summary Console Users Unsettled Merchants Merchant Console Access Report Settlement Summary LP Token Summary LP Token Export Invoice Summary Copyright 2012 VeriFone Systems Inc All Rights Reserved 89 Token Summary Report Entire Group C Reseller ID Me

Note - Verifone Support Portal

Contents

Download Pdf Manuals

Related Search

Related Contents