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Supplemental User Guide

1. Refresh From the Advanced menu click System Status to display the following information about your 3G Mobile Hotspot e Manufacturer e Model e Serial number e AP access point version e Router version e Modem version e System log if enabled 42 Restarting or Resetting Your 3G Mobile Hotspot In addition to viewing status information you can restart your 3G Mobile Hotspot or reset it to factory defaults from the System Status page gt Click Restart to re initialize your 3G Mobile Hotspot same as turning it off and on again gt Click Reset to Factory Defaults to reset your 3G Mobile Hotspot WiFi settings to the original state they were in at the time of purchase IMPORTANT After executing either step you might lose your connection and have to reconnect and after clicking Reset to Factory Defaults you need to rerun the startup wizard and reset your security 43 Troubleshooting Overview Common Problems and Solutions Use the Master Reset Button Technical Support Overview The following tips can help solve problems that might be encountered while using the 3G Mobile Hotspot e Make sure you are using the 3G Mobile Hotspot in the correct geographic region e Ensure that the wireless network s coverage extends to your current location e If you are using the 3G Mobile Hotspot in WiFi mode power it off and then on again When properly installed the 3G Mobile Hotspot is a highly reliable product Mo
2. A sheet drops down Select the AirPort tab at the top of the sheet The list of preferred networks is right below the tabs Select any unused wireless networks from the Preferred Networks list and click the minus sign at the lower left corner of the list to delete them Click OK close the Network Preferences pane and then try to connect again If the network name SSID still does not appear check the following gt Verify the 3G Mobile Hotspot LEDs are on and are not showing an error condition See LED Operation on page 5 gt Be sure the 3G Mobile Hotspot is within range i e less than 30 feet of the WiFi enabled device you are trying to connect I can t remember my personalized settings gt Youcanreset the device to factory defaults using the Master Reset button See Use the Master Reset Button on page 50 47 Il am unable to find a 3G signal when viewing the Status page no 3G service is available or get a Limited or No Connectivity message gt Ifyou are inside a building or near a structure that may be blocking the signal change the position or location of the device For example try moving the 3G Mobile Hotspot close to a window if indoors or to higher ground if outdoors gt You are outside of the coverage area gt Check with Comcast there might be a problem with your account If you are still unable to connect to the network record any error messages and contact Customer Care at 1
3. for example 00 21 9B 1C 64 34 or 00 21 9B 1C 64 34 UD You can cut and paste your computer s address from the WiFi Clients section of the WiFi Status page See WiFi Clients on page 24 if desired type the MAC address for other computers into the Add Trusted Client MAC Address box and click Add Client select the Enable MAC Filter check box and click Apply Status WiFi Status provides you with information about your wireless network Comcast aa WiFi Status WiFi Network Current Profile Secure Channel 4 Network Name Comcast BDF Secure Mode 802 11g 802 11b Clients Connected 1 Security WPA Personal PSK Clients Allowed S Encryption TKIP Network Key WiFi Clients IP Address IP Type Hostname MAC Address Date Time 192 168 0 2 DHCP rwwyatt gw It 00 1E 64 06 DB 6A 07 12 2010 00 01 31pm Comcast 3G Mobile Hotspot The WiFi Status page is divided into three sections 23 WiFi Network WiFi Network Current Profile Secure Channel 4 Network Name Comcast BDF Secure Mode 802 11g 802 11b Clients Connected 1 Security WPA Personal PSK Clients Allowed 5 Encryption TKIP Network Key The WiFi Network section of the WiFi Status page displays the following information e Profile currently in use e Network name SSID for your 3G Mobile Hotspot e Number of clients currently connected e Maximum number of clients allowed to connect to your 3G Mobile Hotspot You can select the maxim
4. Port Filtering check box Select the check boxes for the applications for which you want to allow access to the Internet Click Apply Cap The 3G Mobile Hotspot uses standard ports for these applications If you have applications that do not use the standard ports or that are not listed under Allowed Applications use Custom Applications Port Filtering for Custom Applications To set up port filtering for a custom application you need to know the port numbers up to five ports or port ranges and the protocol TCP UDP or both the application uses for its outgoing traffic 0 From the Port Filtering page select the Enable Port Filtering check box Click Custom Applications Enter a name for the application and click the Ports link Custom Port Filtering Help Custom Applications BP rrp 8080 Ports for Application 1 2B soso Boso TCP UDP lt lt Hide 35 TCP UDP v i TCP UDP ad TCP UDP v TCP UDP Enter the port or port range You can enter up to five ports or port ranges e Single port enter the port number in both fields e Port range enter the beginning port number in the left field and the ending port number in the right field For each port number or range select the protocol TCP UDP or both used by that port or port range Click Hide Click Apply 38 Port Forwarding Port forwarding allows designated users or a
5. System V Auto run Setup Wizard M System log enable see System Status screen Language English Date Time Format USA mm dd yyyy x 12hr Comcast 3G Mobile Hotspot j The Advanced Settings page is divided into four sections Access Point Access Point V SSID broadcast enable Enabling SSID broadcasting allows other nearby computers to see your 3G Mobile Hotspot s network name SSID This is what you see when you select View Available Wireless Networks Disabling SSID broadcasting provides additional security but you have to re enable it if you lose your automatic connection Select the SSID broadcast enable check box to enable SSID broadcasting or clear the check box to disable SSID broadcasting and then click Apply 33 3G Modem 3G Modem V Auto connect enable Roaming Automatic Re E Allow International Access Enabling auto connect allows your 3G Mobile Hotspot to connect to your network automatically when the hotspot is turned on Select the Auto connect enable check box to enable auto connection or clear the check box to disable auto connection and then click Apply Enabling roaming allows your 3G Mobile Hotspot to continue working even when off your service provider s network Roaming charges may apply The following options are available e Automatic Allows roaming on other providers networks e Home network only Prevents roaming on other prov
6. Use Do not disassemble or open crush bend or deform puncture or shred Do not modify or remanufacture attempt to insert foreign object into the battery immerse or expose to water or other liquids or expose to fire explosion or other hazard Only use the battery for the system for which it was specified Only use the battery with a charging system that has been qualified with the system per this standard Use of an unqualified battery or charger may present a risk of fire explosion leakage or other hazard Do not short circuit a battery or allow metallic or conductive object to contact the battery terminals Replace the battery only with another battery that has been qualified with the system per this standard Use of an unqualified battery may present a risk of fire explosion leakage or other hazard Promptly dispose of used batteries in accordance with local regulations Battery usage by children should be supervised Avoid dropping the device or battery If the device or the battery is dropped especially on a hard surface and the user suspects damage take it to a service centre for inspection Improper battery use may result in a fire explosion or other hazard 57 Glossary Glossary 3G Third Generation 3G refers to the third generation of mobile telephony technology The evolution of 3G technology is as follows GSM technologies GPRS offered speeds up to 48 8 Kbps began in 2000 ED
7. anywhere within the coverage area of the network operator 63
8. flow LAN Local Area Network A type of network that lets a group of computers all in close proximity such as inside an office building communicate with one another It does not use common carrier circuits though it can have gateways or bridges to other public or private networks 60 MAC Address Media Access Control A number that uniquely identifies each network hardware device MAC addresses are 12 digit hexadecimal numbers Mbps Megabits per second microSD microSDHC A small removable flash memory card available in various storage sizes Some products have a slot that allows them to utilize this external memory MSID Mobile Station IDentifier A number for a mobile phone that identifies that phone to the network These numbers are carrier specific MSL Master Subsidy Lock A numeric code for accessing certain phone settings NAI Network Access Identifier A standard way of identifying users who request access to a network NDIS Network Driver Interface Specification NDIS is a Windows specification for how communication protocol programs such as TCP IP and network device drivers should communicate with each other Network Mask A number that allows IP networks to be subdivided for security and performance Network Operator The vendor who provides your wireless access Known by different names in different regions some examples are wireless provider network provider and service provi
9. over high speed Mobile Broadband networks in the 800 1900 bands enabling you to connect at high speeds to the Internet your corporate Intranet WiFi enabled devices and access your email virtually anywhere The 3G Mobile Hotspot is an Intelligent Mobile Hotspot empowering you with high speed data access on your wireless data network and WiFi connectivity Features With the 3G Mobile Hotspot you can e Connect to High Speed Wireless Data e Benefit from WiFi Connectivity e With the 3G Mobile Hotspot connect via WiFi and access high speed mobile Internet service to browse the Internet access email run business applications and more from a computer or most WiFi compatible devices e The 3G Mobile Hotspot enables multiple WiFi enabled devices to connect at one time such as notebooks desktops tablet computers personal digital assistants and most WiFi enabled consumer devices e Typical battery usage time is up to 4 hours active and up to 40 hours standby in WiFi mode with one WiFi connective device e Manage Wireless Network Activity 3G Mobile Hotspot Settings 3G Mobile Hotspot Settings Allows you to manage monitor and customize your mobile broadband connection through an easy to use interface Additional features include e Advanced embedded antenna design for Mobile Broadband and WiFi e VPN Passthrough capability e Auto connectivity options Package Contents The Comcast 3G Mobile Hotspot package includes e 3G M
10. password in the Current Password box 2 Type the new password must have 4 to 64 characters in the New Password box and then again in the Verify New Password box Click Apply comcast RT Password Set Administration Password Current Password COCCO New Password ITTIIII 4 64 characters Verify New Password ITIIIII E Save and apply your rr Comcast 3G Mobile Hotspot I 18 WiFi Menu The WiFi menu allows you to work with profiles set MAC filters and view status information for the WiFi network The WiFi menu has three components e WiFi Profiles View or change settings for your secure profile e MACFilter Allow only certain devices to connect to your 3G Mobile Hotspot e Status View profile information see who is connected to your 3G Mobile Hotspot and view the WiFi log You can also retrieve your network key from this page comcast TM veri WAN Advanced Pi Comcast EvDO Rev A Dormant p WiFi Profiles 3G Mobile Ho e MAC Filter Internet Conne Status 19 WiFi Profiles Click WiFi Profiles on the WiFi menu to configure your secure profile comcast De WiFi WiFi Profile WiFi Settings are stored in Profiles there are 2 Profiles Profile Secure Network Name SSID Comcast BDF Secure 802 11 Mode 802 11g 802 11b x Channel Auto ES Security WPA Personal PSK e N Authentication Open Access Encryption TKIP Network Key 09101060963 8 63 chara
11. relies on the tunneling process for security PRL Preferred Roaming List A list that your wireless phone or device uses to determine which networks to connect with when you are roaming Network operator specific 61 Protocol A standard that enables connection communication and data transfer between computing endpoints Proxy A firewall mechanism that replaces the IP address of a host on the internal protected network with its own IP address for all traffic passing through it RAS Remote Access Service A Windows NT 2000 Server feature that allows remote users access to the network from their Windows laptops or desktops via modem Rev A CDMA EV DO Rev A is a leading edge wireless technology with higher data rates and higher System capacity It is a fully backward compatible standard and remains interoperable with deployed EV DO networks and devices around the world The increased data rates on Rev A s physical layer enable richer applications and services For more information visit www cdg org RFB Remote Frame Buffer A protocol for remote access to graphical user interfaces Router A device that directs traffic from one network to another RTP Real time Transport Protocol A packet format for streaming multimedia over the Internet SMTP Simple Mail Transfer Protocol An Internet standard for email transmission across IP networks SSID Service Set IDentifier The name assigned to a W
12. 0682 Federal Communications Commission Notice FCC United States This equipment has been tested to and found to be within the acceptable limits for a Class B digital device pursuant to part 15 of the FCC Rules and Industry Canada ICES 003 These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential environment This equipment generates radio frequency energy and is designed for use in accordance with the manufacturer s user manual However there is no guarantee that interference will not occur in any particular installation If this equipment causes harmful interference to radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio television technician for help This device complies with Part 15 of the Federal Communications Commission FCC Rules Operation is subject to the following two conditions e This device may not cause harmful interference e This device must accept any interference received including interference that may cause undesired operation WA
13. 252 Transmitted 198 40 KB DNS 68 28 58 92 Connected Time 00 06 52 Becomes The Internet Connection section tells you e Your connection status e Whether or not you are roaming e The number of bytes received and transmitted e The duration of the current connection e The IP address of and subnet mask for your 3G Mobile Hotspot Connect Disconnect Button Click Connect or Disconnect to connect or disconnect from the network Setup Wizard Button Click Setup Wizard to change the administrative password or your WiFi security settings without needing to navigate through the menus 16 WiFi WiFi V Profile Secure IP Address 192 168 0 1 Network Name Comcast BDF Secure Mask 255 255 255 0 Security WPA TKIP Users 1 5 The WiFi section tells you e The profile currently in use e The network name also known as the SSID e The security method in use e The number of users currently connected to your 3G Mobile Hotspot e The IP address of and subnet mask for the wireless browser interface To change WiFi settings use the WiFi menu See WiFi Menu on page 19 17 Password The Password setting allows you to change the administrative password that gives access to the browser interface IMPORTANT Record your administrative password If you forget it you have to reset your 3G Mobile Hotspot before you can use the 3G Mobile Hotspot Settings interface again Create a New Administrative Password Type your current
14. 866 206 2182 How do I disconnect from the network gt Use your computer s WiFi network manager OR Log into the 3G Mobile Hotspot Settings and click Disconnect 1 Open your web browser and enter http settings hotspot or http 192 168 0 1 into the address window 2 Then retype your administrative password into the login window and click Login 3 Click the Disconnect button How can I find out how many users are connected to the 3G Mobile Hotspot Log on to your 3G Mobile Hotspot and open the 3G Mobile Hotspot Settings See Connecting to Your Mobile Hotspot on page 11 The number of devices users currently connected to the 3G Mobile Hotspot is in the WLAN section at the bottom of the screen How can I check the battery level of the 3G Mobile Hotspot Log on to your 3G Mobile Hotspot and open the 3G Mobile Hotspot Settings See Connecting to Your Mobile Hotspot on page 11 The battery status icon is displayed in the menu bar Can back up my configuration settings Yes Log on to your 3G Mobile Hotspot Then choose Advanced gt Config File Click Download File See Config File on page 36 How do I turn off the 3G Mobile Hotspot Press and hold the Power button for five seconds until the LEDs turn off 48 Where is the sticker that lists the default Network Name SSID and Network Key If the default password sticker is not present open the battery compartment on the bottom of your 3G Mobile Hotspot Remov
15. 95244 mob comcast net PRL Version 40428 WWAN Event Log WWAN Log Current Time 07 12 10 00 19 59pm 07 12 10 00 01 31pm 3G Connected Comcast 3G Mobile Hotspot The WWAN Diagnostic page is divided into three sections 26 WWAN Connection WWAN Connection Connection Status Connected Technology EvDO Rev A Roaming No Manual Device Setup The WWAN Connection section displays the following information e Connection status e Active Connected and transmitting data e Dormant Connected but not transmitting data e Disconnected Not connected to the network e Type of network technology to which you are connected e Roaming status IMPORTANT Do not click Manual Device Setup unless you have received an MSL number from technical support 27 WWAN Modem WWAN Modem Manufacturer Novatel Wireless Model Comcast 3G Mobile Hotspot Firmware Version 163 ESN 5B103063 MDN 8034395244 MSID 8034399971 NAI 8034395244 mob comcast net PRL Version 40428 Reset Modem The WWAN Modem section displays the following information Manufacturer Manufacturer of your 3G Mobile Hotspot Model Model name or number of your 3G Mobile Hotspot Firmware version Current internal software firmware version ESN Unique number the network uses to identify your 3G Mobile Hotspot MDN Public ID for your specific wireless service MSID Internal ID your network uses to identify your account NAI Address
16. G Mobile Hotspot is on battery power Click Apply 40 TCP IP The TCP IP page allows you to view the local WLAN IP address and the MAC address for your 3G Mobile Hotspot Comcast adds TCP IP TCP IP IP Address 192 168 0 1 Subnet Mask 255 255 255 0 MAC Address 00 13 E0 E7 2B DF DHCP Address Range 192 168 0 2 192 168 0 10 Comcast 3G Mobile Hotspot j From the Advanced menu click TCP IP to display the following information about your 3G Mobile Hotspot e Local IP address e Subnet mask e MAC address of your 3G Mobile Hotspot e DHCP address range used by your 3G Mobile Hotspot s DHCP server The IP address and subnet mask can be changed by entering new numbers and clicking Apply If you have devices on your network with local static IP addresses those addresses should not be within the DHCP range 41 System Status The System Status page allows you to view real time system information and the system log and to restart your 3G Mobile Hotspot or restore it to factory defaults System Status System Information MiFi Manufacturer Novatel Wireless Model Comcast 3G Mobile Hotspot Serial No LJ160209400252 System Log Version AP Router Modem Help Logout 11 47 17 028 0101 163 System Log HIML Version 29 07 12 10 00 34 11pm Current Time 07 12 10 00 01 31pm DHCP Assign IP 192 168 0 2 l Restart Reset to Factory Defaults Comcast 3G Mobile Hotspot 00 1E 64 06 DB 6A
17. GE reached up to 384 Kbps 2003 WCDMA offered downlink speeds up to 1 02 Mbps UMTS supports a theoretical data transfer rate of 21 Mbps HSUPA offered uplink speeds up to 5 76 Mbps and downlink speeds up to 7 2 Mbps HSDPA boosted downlink to 14 Mbps in 75 countries 2007 HSPA increased uplink speeds to 11 Mbps and downlink speeds to 42 Mbps LTE Evolved UMTS Terrestrial Radio Access is aiming for 100 Mbps specifications completed 2008 CDMA technologies 1xRTT offered speeds up to 144 Kbps 2002 EV DOincreased downlink speeds up to 2 4 Mbps 2004 EV DO Rev A boosted downlink speeds to 3 1 Mbps 2006 EV DO Rev B can use 2 to 15 channels with each downlink peaking at 4 9 Mbps Ultra Mobile Broadband was slated to reach 288 Mbps but operators might switch to LTE instead 802 11 b g n A set of WLAN communication standards in the 2 4 3 6 and 5 GHz frequency bands Access Point AP A device that allows wireless communication devices to connect to a wireless network using a standard such as WiFi APN Access Point Name The APN is an alphanumeric string that identifies the particular network service that is being accessed These are used by GPRS and UMTS networks bps bits per second The rate of data flow Broadband High capacity high speed transmission channel with a wider bandwidth than conventional modem lines Broadband channels can carry video voice and
18. High Speed 2go Supplemental User Guide 3G Mobile Hotspot I SS T TS RZ ero CESSI cA PKR S gt SC C EE eu See i Comcast 2010 Comcast All rights reserved The information contained in this document is subject to change without notice and should not be construed as a commitment by Comcast Patents and Licenses Visit www novatelwireless com patents for a complete list of all Novatel Wireless patents Software License Proprietary Rights Provisions The software drivers provided with this product are copyrighted by Novatel Wireless and or Novatel Wireless suppliers Although copyrighted the software drivers are unpublished and embody valuable trade secrets proprietary to Novatel Wireless and or Novatel Wireless suppliers The disassembly decompilation and or Reverse Engineering of the software drivers for any purpose is strictly prohibited by international law The copying of the software drivers except for a reasonable number of back up copies is strictly prohibited by international law It is forbidden by international law to provide access to the software drivers to any person for any purpose other than processing the internal data for the intended use of the software drivers U S Government Restricted Rights Clause The software drivers are classified as Commercial Computing device Software and the U S Government is acquiring only Restricted Rights in
19. P ERE FER 23 Status ssveses ce SVESSTRYAVEES TY RARE eau TERI TEORIE TERZA RECARE RR VERE REN TAMER TS 23 WIEL CIENTS RETE TEE T E DET N 24 C IME om 24 WWAN Menu z cesvscev senze veda i me SERES VERS REA RNTVRERVERQRRAT EN CERE VECPURE ama ROS Vs 25 H81 21 806 VLE QERPORTO LI PROT hao oreet ene IO M PEE ee LEEREN 25 DIAGNOSIS n 26 WWAN CONNECCION izssdesesdesesuR sdevaxRekEXe ERO eiwR C ETE RR RREER ATE filare 27 WWAN MOA eMis Lem rrr ERES TERR ERRARE ESTE VERTUE ATTIRA RATA 28 WWAN Event LOg acobataeepsoS Ves eun eei tnde aria eqs Dad Bros a bini doo Bust 28 WWAN Status iescsevessteie a assa tea atea E RR LLEVE ERE RE eRECR VEG CE REN Ed EE 29 Internet Connection S eaae ad rea erento dene bi etra iu dolis a ono Eno EAD det oria 30 UE LEUR 30 Internet Connection Log ssssssrsrsssseseseesesesesesesesseresreresrsrerereso 31 Advanced Meri sep RER RO ERE RI ARR KOSS REARS HONE ORIENTARE RITA ARIA 32 Advanced Settings cas qui earns Rex ia Bi ftt ac arena 33 ACCESS PON E 33 at MOLUBITE scissa rye eret bSen QUAERERE aeneon erette 34 ij RR Q 34 SYSTEM cosa exa wur TTA EERTE RETES REC EREPVERESEEPAA RU X REIN TO Re x RF PERPE ADAE 35 LOB ARR 36 Cong File Dwnload cesser otalveg bes panes bitad exsiodno heen vao aae a g opo Ra Ra 36 conchiglia 37 P
20. RNING DO NOT ATTEMPT TO SERVICE THE WIRELESS COMMUNICATION DEVICE YOURSELF SUCH ACTION MAY VOID THE WARRANTY THE MiFi 2200 IS FACTORY TUNED NO CUSTOMER CALIBRATION OR TUNING IS REQUIRED CONTACT NOVATEL WIRELESS TECHNICAL SUPPORT FOR INFORMATION ABOUT SERVICING YOUR WIRELESS COMMUNICATION DEVICE 54 NOTICE TO CONSUMERS Any changes or modification not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment NOTE The Radio Frequency RF emitter installed in your modem must not be located or operated in conjunction with any other antenna or transmitter unless specifically authorized by Novatel Wireless Technologies MODIFICATIONS The FCC requires that you be notified that any changes or modifications made to this device that are not expressly approved by Novatel Wireless may void your authority to operate the equipment RF Exposure FCC Equipment Authorization ID PKRNVWMiFi2200 This device is only authorized for use in Mobile applications At least 8 inches 20 cm of separation between the antenna and the user s body must be maintained at all times 55 Safety Hazards Do not use your device in an environment that may be susceptible to radio interference resulting in danger specifically Areas where prohibited by the law Follow any special rules and regulations and obey all signs and notices Always turn off the device or the host device and remove the modem fr
21. Received 970 98 KB Gateway 173 117 232 252 Transmitted 198 40 KB DNS 68 28 58 92 Connected Time 00 06 52 Disconnect Setup Wizard WiFi Ww Profile Secure IP Address 192 168 0 1 Network Name Comcast BDF Secure Mask 255 255 255 0 Security WPA TKIP Users 1 5 L Comcast 3G Mobile Hotspot IVI The Menu Bar The menu bar runs horizontally along the top of the 3G Mobile Hotspot Settings interface Besides allowing you to select menu items the menu bar also displays information about your 3G Mobile Hotspot s connection strength and battery level comcast VETTE Home Password WiFi WWAN Advanced all Comcast EvDO Rev A Dormant 3G Mobile Hotspot Home 15 Home Page Sections The Home page is divided into three sections that you can expand or collapse Click the solid black pointer next to the section title to expand or collapse that section comcast TOS 3G Mobile Hotspot Home Internet Connection W Connection Status Dormant IP Address 173 117 232 252 Roaming No Mask 255 255 255 255 Received 970 98 KB Gateway 173 117 232 252 Transmitted 198 40 KB DNS 68 28 58 92 Connected Time 00 06 52 WiFi W Profile Secure IP Address 192 168 0 1 Network Name Comcast BDF Secure Mask 255 255 255 0 Security WPA TKIP Users 1 5 Internet Connection Internet Connection W Connection Status Dormant IP Address 173 117 232 252 Roaming No Mask 255 255 255 255 Received 970 98 KB Gateway 173 117 232
22. TANT Be sure to record the new administrative password network name SSID and Network Key as well as any other network changes that you make You can record this information on the back of your Device User Manual 12 3G Mobile Hotspot Settings 3G Mobile Hotspot Settings Basics The Home Page Password WiFi Menu WWAN Menu Advanced Menu 3G Mobile Hotspot Settings Basics Open the 3G Mobile Hotspot Settings Q Open your Web browser and enter http settings hotspot or http 192 168 0 1 into the address window Type the administrative password into the Login box in the upper right corner and click Login Comcast Ga will Comcast EvDO Rev A Connected 3G Mobile Hotspot Internet Connection W Received 970 64 KB IP Address 173 117 232 252 Transmitted 198 02 KB Mask 255 255 255 255 Connected Time 00 05 34 WiFi Ww Profile Secure IP Address 192 168 0 1 Network Name Comcast BDF Secure Mask 255 255 255 0 Security WPA TKIP Users 1 5 Comcast 3G Mobile Hotspot The Home page opens 14 The Home Page The Home page is the first screen you see after logging in to the browser interface It is the main point of entry for all your work in the browser interface comcast EOS e Home Password WiFi WWAN Advanced amil Comcast EvDO Rev A Dormant 000 3G Mobile Hotspot Home Internet Connection W Connection Status Dormant IP Address 173 117 232 252 Roaming No Mask 255 255 255 255
23. adband network but the device is not transmitting or receiving data Slow Blinking The 3G Mobile Hotspot is powered on but there is no available service Intermittent Blinking The 3G Mobile Hotspot is transmitting receiving mobile broadband data The blinking rate is proportional to the data speed Power Button LED Indicates NoLight No power the device is powered off Green d Solid The 3G Mobile Hotspot is powered on and fully charged Glowing The 3G Mobile Hotspot is in hibernate mode power saving and fully charged Press the power button to wake up the device Blue Ey Solid The 3G Mobile Hotspot is powered on and roaming Red ERI Blinking The battery is critically low Amber Gi Solid The battery is charging Blinking Error See Common Problems and Solutions on page 46 Caring for Your Device As with any electronic device the 3G Mobile Hotspot must be handled with care to ensure reliable operation Comcast recommends the following handling guidelines e Avoid applying adhesive labels to the 3G Mobile Hotspot they may cause the device to potentially overheat and they may alter the performance of the antenna system e Slide the USB connector gently into your computer s Type A USB port It should connect easily Forcing the device into a port can damage the connector e Protect the 3G Mobile Hotspot from liquids dust and excessive heat e Store the 3G Mobile Hotspot in a safe
24. cters The WiFi Profile page displays the following information Profile The profile currently being used See Choosing a Profile on page 21 Network Name SSID Name of the network you are connected to You can change the name to something more descriptive if you want or if other devices are in use within range of yours Some examples of network names would be e Secure Comcast BDF Secure e Open Comcast BDF 802 11 Mode The type of wireless networking you are currently using The available modes are e 802 119 802 11b 802 11g e 802 11b Channel The radio channel that the device is using This should be usually set to Auto default and left unchanged Available channels are 1 through 11 Security The type of security the profile is using This applies to the secure and the temporary hotspot profiles See Setting Security on page 21 Authentication Locked to Open Access for all profiles Encryption Displays the type of encryption for the security type in use Network Key Passcode or password used to access the network The required format varies by type of security 20 Choosing a Profile gt Select a profile from the Profile list e Secure This is the profile you should use most of the time You can set up this profile with the security measures you need to use your 3G Mobile Hotspot safely e Open This profile does not require a password to connect to your 3G Mobile H
25. data simultaneously CDMA Code Division Multiple Access It is the underlying channel access method used by some mobile phone standards DHCP Dynamic Host Configuration Protocol Software found in servers and routers that automatically assigns temporary IP addresses to clients logging into an IP network DHCP Server A server or service with a server that assigns IP addresses DNS Domain Name System A system for converting host names and domain names into IP addresses on the Internet or on local networks that use the TCP IP protocol 59 ESN Electronic Serial Number A unique 32 bit number embedded in a wireless device that identifies the device ExpressCard PCMCIA S hardware standard for high performance expansion of notebook computers Intended to replace the PC Card formerly PCMCIA card standard Firewall A hardware or software boundary that protects a network or single computer from unwanted outside traffic Firmware A computer program embedded in an electronic device Firmware usually contains operating code for the device FTP File Transfer Protocol A network protocol for exchanging files over a TCP network Gateway A network point that acts as an entrance to another network that uses a different protocol GSM Global System for Mobile communication A digital mobile telephony system widely used in Europe and other parts of the world GSM was first launched in 1991 and is the most
26. der Network Technology The technology on which a particular network provider s system is built such as GSM HSPA CDMA EDGE and EVDO NNTP Network News Transfer Protocol An Internet application protocol for reading and posting Usenet newsgroup articles PC Card PCMCIA hardware standard for peripheral devices for laptop computers Superseded by the ExpressCard PCMCIA Personal Computer Memory Card International Association An international standards organization of industry leading companies for the definition of personal computer peripheral device standards PDA Personal Digital Assistant A handheld device used for organization notes and address books POP Post Office Protocol An Internet protocol for retrieving email from a remote server over a TCP IP connection Port A virtual data connection used by programs to exchange data It is the endpoint in a logical connection The port is specified by the port number Port Forwarding A process that allows remote devices to connect to a specific computer within a private LAN Port Number A 16 bit number used by the TCP and UDP protocols to direct traffic on a TCP IP host Certain port numbers are standard for common applications PPP Point to Point Protocol A method of connecting a computer to the Internet PPTP Point to Point Tunneling Protocol A method for implementing VPNs that does not provide confidentiality or encryption but
27. disabled grayed out In the Date Time list click the date format U S or European and the time system 12 hr or 24 hr that you want to use Optionally you can select the System log enable check box if you want to create a system log SO Confirm your selections and click Apply 35 Config File Click Config File in the Advanced menu to back up your configuration file 3G Mobile Hotspot settings to your computer or to restore a saved configuration file from your computer Comcast m Config File Config File Download Download Backup the configuration file to your PC MiFi Password Config File Upload Upload Restore a configuration file from your PC MiFi Password Configuration File Comcast 3G Mobile Hotspot The Config File page is divided into two sections and allows you to back up and restore your 3G Mobile Hotspot configuration settings Config File Download Back up your 3G Mobile Hotspot settings file to your computer Enter the administrative password in the MiFi Password box O Click Download File Click Save to place the file config xml savefile on your computer You may rename the file If the file opens in your browser instead of downloading use your browser s File menu to save the file to your computer 36 Config File Upload Restore your 3G Mobile Hotspot settings file to the 3G Mobile Hotspot Enter the administrative password in the MiFi Password box Click Brows
28. dress Mask Gateway DNS 174 145 117 81 256 255 255 255 174 145 117 861 68 28 58 92 The Advanced menu has seven components e Advanced Options Enable SSID broadcast auto connect to the network DHCP VPN passthrough or the system log e Config File Back up or restore a file containing your 3G Mobile Hotspot settings e Port Filtering Specify which applications can access the Internet and through which port s e Port Forwarding Specify which applications can access your computer through the Internet and through which port s You might use this if you have an FTP server on your system or play certain online games e Power Management Customize your 3G Mobile Hotspot s power saving settings e TCP IP View or change the IP address and subnet mask for your 3G Mobile Hotspot and to view the MAC address and DHCP address range for your 3G Mobile Hotspot e System Status View information about your 3G Mobile Hotspot and to view the system log You can also restart your 3G Mobile Hotspot or restore it to its factory default settings 32 Advanced Settings Click Advanced Options in the Advanced menu to configure your 3G Mobile Hotspot or to enable the system log Comcast rm Advanced Settings Access Point V SSID broadcast enable 3G Modem V Auto connect enable Roaming Automatic Allow International Access Router V DHCP Server enable V VPN Passthrough enable
29. e and navigate to the backup file on your computer Click the file to highlight it and then click Open Click Upload File Click OK when the Upload completed message appears IMPORTANT If your WiFi settings have changed since you created the backup file you may lose your connection after restoring from the backup file You need to reconnect using your new changed settings Port Filtering Click Port Filtering in the Advanced menu to enhance the security of your system by controlling which applications are allowed to access the Internet Port filtering allows you to conserve bandwidth by preventing non business applications from accessing the Internet It can also be used to specifically allow certain applications such as games and video conferencing software to use certain ports to access their online components comcast e Port Filtering Enable Port Filtering Enable Port Filtering If enabled only traffic from Allowed Applications can access the Internet Allowed Applications DNS Domain Name Server HTTP E HTTPS E FTP E mail POP3 El E mail IMAP E VPN Telnet RTP Comcast 3G Mobile Hotspot j 37 The Port Filtering page allows you to enable port filtering allow selected applications to access the Internet and set up custom applications for access to the Internet Port Filtering for Standard Applications 0 From the Port Filtering page select the Enable
30. e cece cence eens 11 Personalize the Administrative Password cence een ence ne 12 Personalize the Network Name SSID cc cece eee e cence een In T2 Personalize Your Network Key i e WiFi Key Security Key WPA Password 12 3G Mobile Hotspot Settings eeeeeeeeeeeeen nnn nnns 13 3G Mobile Hotspot Settings Basics scs senso ehm e RA ERERLUER ERE ER A RESERCAT E 14 Open the 3G Mobile Hotspot Settings 5205 sse arsenali es En Er S Ios acad 14 Thediome Pagus ae bs ae aay oe AO NONIS ovas en qul aed stb REA aruis Peers 15 The Menu Bar s ocu dece rrt poU dria S Mtm rta Rt E Pa E RR RERO AR prep dto mra i n 15 Home Page SECTIONS seoseoiusnd quud vedi eei cenbtutnd a pred ste oro emd asd pa RES car 16 Internet Connection seo ever eR FEE ISPSG4 a re agi Rea rear 16 WEL M O PPP 17 PAS WO I eee rae ee u a Rie Edd Rover d EegP adt Viele ctas I Uti Roc vase cs 18 Create a New Administrative Password 512 3 x a RECO RYE REYEEERYNRREVERGPXEEEY 18 duni E 19 WIFI POME Seeon enoro nena nae iate ti vswpeRraWhvdswi sers wavaei danda Adhe arp EAM a e Vs 20 Choosing a Fonera ara 21 og EI esso scis E ARR 21 MAC PIE S o ordesadsk eese vad pr shcErRr4xROPERFSdRclssRd ei ieri 22 Finding the MAC Address pd rey Ex Ree qo e E a d a RR NEC San E XR ss 22 Using MAC Filtering csueturerturetek E RE TER FER PANE RENE eR y Ron
31. e the battery and look for a small sticker The default password is labeled as the ESN DEC You can also look on the back of your printed Quick Start Guide for a copy of the sticker What is the default administrative login password admin I am having trouble connecting to my office VPN Log on to the 3G Mobile Hotspot Settings and choose Advanced Advanced Options Select the VPN Passthrough enable check box and click Apply See Advanced Settings on page 33 My 3G Mobile Hotspot s Power Button LED is blinking Amber color or my 3G Mobile Hotspot seems to have frozen or is locked Reset the 3G Mobile Hotspot to factory settings See Use the Master Reset Button on page 50 49 Use the Master Reset Button The 3G Mobile Hotspot comes with a Master Reset button that allows you to return it to its factory default state The Master Reset button is recessed in a hole on the back of the device You need a paperclip or similar object to push the button Make sure the 3G Mobile Hotspot is powered on Locate the Master Reset button on the back of the device 1 Insert a paperclip into the hole and then hold the button down for 6 seconds until the Power LED turns off Your list of wireless networks now shows the original default network name listed on the sticker on the bottom of your device Your other personalized settings return to those listed on the sticker Connect to the 3G Mobile Hotspot to
32. iFi network TCP Transmission Control Protocol A core protocol for transmitting and receiving information over the Internet TCP IP Transmission Control Protocol Internet Protocol The set of communications protocols used for the Internet and other similar networks Telnet Telecommunication Network A network protocol used on the Internet or on local area networks TFTP Trivial File Transfer Protocol A file transfer protocol with a subset of FTP functionality UA User Agent Any device or software used to access a web page A user agent might be a web browser a smart phone or a screen reader UDP User Datagram Protocol A simple transport protocol used to transfer information on the Internet UI User Interface The part of a software application or hardware device that a user sees and interacts with USB Universal Serial Bus A connection type for computing device peripherals such as a printer or mobile modem USB connectors may be used for data transfer or charging USB Port Types The USB ports on computers and hubs have a rectangular Type A socket and peripheral devices have a cable with a Type A plug Peripherals that do not have an attached cable have a square Type B socket on the device and a separate cable with a Type A and Type B plug Ports and connectors are available in different sizes for example standard mini and micro VNC Virtual Network Computing A graphical desktop shari
33. ick Connect When prompted for a Network Key e g WiFi Key Security Key WPA Password enter the Network Key found on the back of your Mobile Hotspot This is an 11 digit password UD The steps to connect to a WiFi network vary depending on your operating system and whether you use the native application or third party software Generally you click on an icon often in the System Tray or Windows notification area for Windows or System Preferences gt Network on a Mac where you can select View Available Wireless Networks If you are unfamiliar with wireless networking consult the computer help system Follow the on screen instructions to complete the connection Congratulations You re connected to the 3G Mobile Hotspot Personalize and Change Your 3G Mobile Hotspot Settings Establish a WiFi connection to your 3G Mobile Hotspot see the steps above Open your computer s Web browser and enter http settings hotspot or http 192 168 0 1 into the URL or address window Press the Enter or Return key Locate the Login box at the top right corner Enter admin the default administrative password and then click the Login button CoD If you already changed the administrative password you must enter the new password After you log in you can change the 3G Mobile Hotspot settings by going to the Mobile Hotspot Home page IMPORTANT Besure to record the new administrative password network name SSID and Netw
34. iders networks With either of these options set you can select the Allow International Access check box to allow roaming on networks outside the United States gt Select an option then click Apply Router Router V DHCP Server enable VPN Passthrough enable Enabling the DHCP server allows your 3G Mobile Hotspot to automatically assign a local IP address to anew device joining your network such as a wireless printer or an additional laptop When the DHCP server is disabled you have to assign static IP addresses to all devices on your network Select the DHCP Server enable check box to enable the DHCP server or clear the check box to disable the DHCP server and then click Apply VPN passthrough is required if you are going to connect to a VPN such as a corporate system gt Select the VPN Passthrough enable check box to enable VPN passthrough or clear the check box to disable VPN passthrough and then click Apply 34 System System V Auto run Setup Wizard 7 System log enable see System Status screen Language English Date Time Format USA mm dd yyyy m 12hr v The System section allows you to select your preferred language date format and time format You can also turn on the system log QIB You can view the system log from the System Status page see page 51 In the Language list click the language you wish to use Currently English is the only option and this list is
35. ies or batteries stored for a long time may take more time to charge e When charging your battery keep it near room temperature e When storing your battery keep it uncharged in a cool dark dry place e Never expose batteries to temperatures below 10 C 14 F or above 45 C 113 F e Never leave the device in an unattended vehicle because it is possible to reach temperatures that might be outside the desired temperature range for this device e Some batteries perform best after several full charge discharge cycles e During normal use batteries gradually wear down and require longer charging times If you notice a change in your battery life you should consider purchasing a new battery IMPORTANT Whenever you remove or insert either the battery ensure your MiFi device is not connected to any device or power source Never use tools knives keys pens or any type of object to force the door open or to remove the battery Using any of these types of objects could result in puncturing the MiFi battery WARNING The failure to use approved batteries and chargers may increase the risk that your device will overheat catch fire or explode resulting in serious bodily injury death or property damage Before using the 3G Mobile Hotspot read the battery safety information See Safety Hazards on page 56 Using Your 3G Mobile Hotspot Using Your 3G Mobile Hotspot for the First Time Connecting to Your Mobile Hotsp
36. ircraft either on the ground or airborne In addition to FAA requirements many airline regulations state that you must suspend wireless operations before boarding an airplane Please ensure that MiFi device is powered off if in USB mode your MiFi device is removed from the USB port prior to boarding aircraft in order to comply with these regulations The device can transmit signals that could interfere with various onboard systems and controls While operating a vehicle The driver or operator of any vehicle should not operate a wireless data device while in control of a vehicle Doing so detracts from the driver or operator s control and operation of that vehicle In some countries operating such communications devices while in control of a vehicle is an offense 56 SAR Levels The FCC has granted an Equipment Authorization for this wireless modem with all reported SAR levels evaluated as in compliance with the FCC RF exposure guidelines Proper Battery Use and Disposal CAUTION Never dispose of batteries in a fire because they might explode WARNING In the event of a battery leak Do not allow the liquid to come in contact with the skin or the eyes If contact has been made wash the affected area with large amounts of water and seek medical advice Seek medical advice immediately if a battery has been swallowed Contact your local recycling center for proper battery disposal Guidelines for Safe and Responsible Battery
37. nformation about your Internet connection to view traffic counters or to view an Internet connection log Configuration Click Configuration in the WWAN menu to reactivate your 3G Mobile Hotspot update your PRL or update the firmware of your 3G Mobile Hotspot Select from the following options on the WWAN Configuration page Click Activate Device to reactivate your 3G Mobile Hotspot for use on the network gt Click Update PRL to update your provider s Preferred Roaming List You should update your PRL about every three months to make sure you have the latest enhancements from your provider gt Click Update Firmware to update your 3G Mobile Hotspot s internal software firmware CAUTION If technical support instructs you to upgrade the firmware be very careful not to turn off the device while the upgrade is in progress It may take several minutes to contact the server and complete the update after the device power cycles Do not turn the unit off for at least five minutes after the power cycles 25 Diagnostics Click Diagnostics in the WWAN menu to access status information about your Internet connection and 3G Mobile Hotspot comcast e c WWAN Diagnostics WWAN Connection Connection Status Connected Technology EvDO Rev A Roaming No Manual Device Setup WWAN Modem Manufacturer Novatel Wireless Model Comcast 3G Mobile Hotspot Firmware Version 163 ESN 5B103063 MDN 8034395244 MSID 8034399971 NAI 80343
38. ng system that uses the RFB protocol to remotely control another computer VPN Virtual Private Network A secure private network that runs over the public Internet Commonly used to connect to an office network from elsewhere 62 VPN Passthrough A feature that allows a client to connect to a VPN server WAN Wide Area Network A public network that extends beyond architectural geographical or political boundaries unlike a LAN which is usually a private network located within a room building or other limited area WEP Wired Equivalent Privacy An IEEE standard security protocol for 802 11 networks Superseded by WPA and WPA2 WiFi Wireless Fidelity Any system that uses the 802 11 standard developed and released in 1997 by the IEEE WiFi Client A wireless device that connects to the Internet via WiFi WLAN Wireless Local Area Network A typically low power network that transmits a wireless signal over a span of a few hundred feet and usually only to stationary devices WPA WPA2 WiFi Protected Access A security protocol for wireless 802 11 networks from the WiFi Alliance WWAN Wireless Wide Area Network Wireless network technologies deployed over a large geographical area to a large number of users see WLAN This service is usually provided through cellular providers WWAN connectivity allows a user with a laptop and a WWAN device to surf the Internet check email or connect to a VPN from
39. obile Hotspot e Device User Manual e Rechargeable Li lon Battery e AC Power Adapter e Carrying Pouch System Requirements For initial setup and configuration one of the following browsers is required e Internet Explorer v6 v8 e Safari e Mozilla Firefox Your 3G Mobile Hotspot Your 3G Mobile Hotspot has the following parts Power Button LED Powers on and off the device The LED indicates power battery status and roaming activity microUSB Connector The AC charger connects here service Status LED Provides information about your mobile broadband connection Network Name and Password Label The preconfigured name of your network SSID and your network password also called a network key are printed on the back of your device Master Reset Button Resets device to factory default settings See Use the Master Reset Button on page 50 Battery Compartment Battery is placed here LED Operation Your device has two lights called LEDs e The Service Status LED is located on the side of your 3G Mobile Hotspot near the USB port e The Power Button LED is built into the power button of your 3G Mobile Hotspot The 3G Mobile Hotspot LEDs provide valuable information about the state of the device and connection Service Status LED Indicates No light No power the device is powered off Green EN Solid The 3G Mobile Hotspot is powered on and connected to a mobile bro
40. of your 3G Mobile Hotspot on the network PRL Version Identifier for the installed PRL preferred roaming list IMPORTANT Do not click Reset Modem unless you have received an MSL number from technical support Reset Modem clears your network account information and requires reactivation of your 3G Mobile Hotspot WWAN Event Log WWAN Event Log was da nt Time 07 12 10 00 19 59pm 07 12 10 00 01 31pm 3G Connected Refresh The WWAN Event Log section lists network connection events and times when they occurred Technical support uses the log as a troubleshooting tool 28 WWAN Status The WWAN Status page displays information about your Internet connection Comcast Home Password WiFi WWAN WWAN Status Comcast 3G Mobile Hotspot Internet Connection Connection Status Roaming Received Transmitted Connected Time Traffic Counters Advanced Connected No 7 02 MB 324 99 KB 00 12 48 Disconnect Help Logout ug Comcast EvDO Rev A Connected This data is informational only and is not used for billing purposes Start Date Total connection time Data Received Data Transmitted Total Data Internet Connection Log 07 09 2010 04 01 30pm IP Address 174 145 117 81 Mask 255 255 255 255 Gateway 174 145 117 81 DNS 68 28 58 92 Lifetime Resettable 07 09 2010 04 01 30pm 11 27 51 00 29 51 285 20 MB 9 02 MB 26 03 MB 707 17 KB 311 23 MB 9 72 MB Reset Counter The WWAN S
41. om the USB port when instructed to do so or when you suspect that it may cause interference or danger Where explosive atmospheres may be present e Donotoperate your modem in any area where a potentially explosive atmosphere may exist Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death Be aware and comply with all signs and instructions e Users are advised not to operate the modem while at a refueling point or service station Users are reminded to observe restrictions on the use of radio equipment in fuel depots fuel storage and distribution areas chemical plants or where blasting operations are in progress e Areas with a potentially explosive atmosphere are often but not always clearly marked Potential locations can include gas stations below deck on boats chemical transfer or storage facilities vehicles using liquefied petroleum gas such as propane or butane areas where the air contains chemicals or particles such as grain dust or metal powders and any other area where you would normally be advised to turn off your vehicle engine Near medical or life support equipment Do not operate your device in any area where medical equipment life support equipment or near any equipment that may be susceptible to any form of radio interference In such areas the host communications device must be turned off The device may transmit signals that could interfere with this equipment On an a
42. ork Key as well as any other network changes that you make You can record this information on the back of your Device User Manual 11 Personalize the Administrative Password J gt From the Home page main menu select Password to change the Administrative Password When finished click Apply After you click Apply your 3G Mobile Hotspot restarts and you reconnect using your new Administrative Password Personalize the Network Name SSID From the Home page main menu select WiFi then WiFi Profiles From there select Network Name SSID O Enter your new network name When you are finished click Apply After you click Apply your 3G Mobile Hotspot restarts and you reconnect using your new Network Name WARNING The WiFi Profiles page has a drop down menu option to change the Profile from Secure to Open the default setting is Secure Changing your profile to Open allows anyone within your wireless range to use your 3G Mobile Hotspot Please remember you are responsible for all usage by you or others that occurs on your 3G Mobile Hotspot Personalize Your Network Key i e WiFi Key Security Key WPA Password From the Home page main menu select WiFi then WiFi Profiles From there go to Network Key O Enter your new Network Key When you are finished click Apply After you click Apply your 3G Mobile Hotspot restarts and you reconnect using your new Network Key i e WiFi Key Security Key WPA Password IMPOR
43. ort FIRING oso nere metet rp EEFRTUERSDNEERVEI UN FERREA EET PERO uA sca sti 37 Port Filtering for Standard Applications 2i5o desire repo va Fe ro rara i ETE Rs 38 Port Filtering for Custom Applications cao dues REED ERR CERT UP SERERE T ERE EIS 38 Port Forwarding caccccscarucsavevasseacndaciceacaveneauaceeaeneacedeens ARR Aa 39 Power Manag6Meht st00sui reo Etpa operino 40 s ETT 41 System SCOPE Leo s stuns eR RES eU SACR EUREN AUR IR REMANERE DES SANE FOR ode pP RES 42 Restarting or Resetting Your 3G Mobile Hotspot ccc ccc cece cece een eeeees 43 Troubleshootihd is sins ado y IC RC eens ees ates ia 44 Ss P PPm TM 45 Common Problems and Solis oss ye FR E RR RYE ERE RE SR ERE aaa 46 Use the Master Reset Button Lees px En POOR EP HOHER EO Core ie Dep deli 50 Technical SUDORE Sera ER E EE ERLEBEN BS eo EMEN IP EIER IESU Et 51 Technical Information lt lt cccccccccsccescscecncscvcececdoevessescesesess D2 Product Specifications sss rx EROR rien ea Lobe aie eae LR A 53 Regulatory INGUCES siriano iaia Licia orleans 54 Safety Hazards cocesccctrcceadavaenstanesaiaxvdaresvatastereensametoucsadavesunsauasadavecess 56 Glossal V seed es sexto ERR 4 RREFRSQCDPROR WERE WAY BB Product Overview 3G Mobile Hotspot Overview Your 3G Mobile Hotspot Power Management 3G Mobile Hotspot Overview Thank you for choosing the Comcast 3G Mobile Hotspot for Mobile Broadband and WiFi This device operates
44. ot Using Your 3G Mobile Hotspot for the First Time IMPORTANT The 3G Mobile Hotspot requires an activated Comcast account in order to function Inserting and Charging the Battery QIB The battery should be fully charged before using the 3G Mobile Hotspot for the first time Q Openthe battery compartment located on the bottom of the device insert the battery by lining up the gold contact points on the battery with the gold contact points in the battery compartment Once the battery is secure place the battery cover back on the device until the battery cover locks into place connect the microUSB end of the AC wall charger to the microUSB port of the device as shown gt Plug the other end of the AC wall charger into the appropriate electrical outlet Charge for at least four hours WARNING Use only an approved charging accessory to charge your device Use of an incompatible charger may cause damage to your device and void the warranty 10 Connecting to Your Mobile Hotspot The default SSID for your 3G Mobile Hotspot is Comcast Secure Your SSID and 11 digit Network Key are printed on the sticker affixed to the back of your device Use the WiFi manager on your computer to select the wireless network SSID with the name Comcast Secure that matches the SSID printed on the sticker affixed to the back of the 3G Mobile Hotspot The characters are unique for each hotspot Cl
45. otspot Any user who can see your network name SSID can connect to your 3G Mobile Hotspot Setting Security You can use WEP 64 or 128 bit WPA Personal PSK WPA2 Personal PSK or WPA WPA2 Mixed Mode security Some WiFi clients become confused if the security is changed and the network name is not If you change security settings and do not get asked for the new network key when you try to reconnect delete the existing old network name from your Preferred Networks list Then you can reconnect using the new network name IMPORTANT Record your network key Q From the WiFi Profile page select Secure as the profile Select a security protocol from the Security list The Encryption box displays the corresponding encryption level Enter a new network key in the Network Key box Permissible characters are listed in gray just under the box 4 Click Apply Your device restarts and you must reconnect to your wireless network using the new network key 21 MAC Filter MAC filtering allows you to limit access to your 3G Mobile Hotspot to only those devices with a specified MAC address a unique code assigned to hardware such as network adapters The MAC Filter page allows you to enable or disable MAC filtering and to add or delete MAC addresses from the trusted client list comcast TRO MAC Filter Enable MAC Filter Enable MAC Filter If enabled only Trusted Clients can connect to this Access Point Tr
46. place when not in use Your device works from its battery or when plugged into a power source e Battery Charge the battery by plugging in the AC adapter While the battery is charging the Power Button LED is solid amber When the battery is fully charged it is solid green e Wall power Use the device by plugging it into a wall socket The 3G Mobile Hotspot battery charges while it is plugged in You can extend battery life by changing your Power Management settings See Power Management on page 40 Battery Tips WARNING Use only batteries and chargers with your device that have been approved by your service provider or by Novatel Wireless Always use Novatel Wireless original batteries and chargers The warranty does not cover damage caused by non Novatel Wireless batteries and or chargers e Normally the battery takes at least four hours to fully charge e Donotuse sharp objects to access the battery well Sharp objects can damage the device and the battery e Do not use force to remove the battery or to access the battery well e When one device is accessing mobile data while your MiFi device is using battery power the battery lasts up to four hours e The battery discharges more rapidly as additional devices access your MiFi device e Battery life depends on the network signal strength temperature features and accessories you use e Your device also works with an approved car charger e New batter
47. pplications to reach specified servers such as FTP and DNS servers on your computer Also some online games require incoming access to work properly IMPORTANT You need to set up static IP addresses on your WLAN for each device that has an application to which you want to forward The Port Forwarding page allows you to enter the local static IP address for each application that you want to receive traffic from the Internet Comcast mum Home Password WiFi WWAN Advanced Comcast 1xRTT Dormant Port Forwarding Port Forwarding Applications Application IP Address on WLAN E DNS Domain Name Server E FTP Server El HTTP Web Server 1 NNTP Server POP3 Server E SMTP Server E SNMP Server E Telnet Server E TFTP Server Apply Comcast 3G Mobile Hotspot From the Port Forwarding page select the check box for the application you want to enable Type the local static IP address of the device hosting the application into the IP Address on WLAN box Click Apply when you have finished adding applications IMPORTANT Port forwarding creates a security risk and should be disabled when not needed 39 Power Management Your 3G Mobile Hotspot can switch to a low power mode when it is idle The Power Management page allows you to set the maximum time before your 3G Mobile Hotspot switches to low power mode You can set separate times for AC power and battery power When your 3G Mobile Hotspot is on batte
48. re personalize your settings See Personalize and Change Your 3G Mobile Hotspot Settings on page 11 50 Technical Support For technical support you can find additional information at http customer comcast com 2go If you continue to have issues with your 3G Mobile Hotspot please note any error messages and contact Customer Care at 1 866 206 2182 51 Technical Information Product Specifications Regulatory Notices Safety Hazards Product Specifications General Dimensions W x D x H 2 32 in x 0 35 in x 3 5 in 59mm x 9 mm x 89 mm Wireless Network Dual Mode CDMA 1X EV DO Wireless Network WiFi Mode 802 11 b g Default SSID Comcast XXX Secure where XXX last 3 digits of the MAC address Battery Size 1150 mAh Time to full charge AC Charger 2 5 hrs when not in use Time to full charge computer USB cable 7 8 hrs when not in use Two Power and 3G indicators Chip Set QUALCOMM MDM6085 Interface Type CDMA Technology Bands Environmental Operating Temperature 14 F to 113 F 10 C to 45 C Storage Temperature 4 F to 149 F 20 C to 65 C 3 28 feet drop no damage fully operational Vibrational Stability 5 Hz to 500 Hz 0 1 octave second 53 Regulatory Notices CE Marking This device has been tested to and conforms to the essential regulatory requirements of the European Union R amp TTE directive 1999 5 EC and has attained CE Marking CE
49. registered trademark of Linus Torvalds in the U S and other countries The names of actual companies and products mentioned in this user manual may be the trademarks of their respective owners FCC ID PKRNVWMiFi2200 PN 90026300 R1 270ct2010 Please visit http customer comcast com 290 for the latest information about your device Contents Product Overview eeeeeeeeee eee eso osse o s sss nsn ns I 3G Mobile Hotspot Overview prioni vant desc DEP oko EUER EAR A Cod d A EROR Re URP ERR EROS 2 uc f M n 2 Package Contents israele rei are ai 3 System Requirements cisco RR EUER RATIO CORRETTI 3 Your 3G MGBIIE HONS DON cos 5 irs ER ihre E REX ER eee ee 4 LED Operati d uevie a avs Xe AAT pesa itaca RARE EE CX MEER S Ke ERU EA ME 5 Caring tor YOU DEVICE rreraino ens FR RE AA DO ERAT ede 6 Power Mahageelil os era EVERxNEMPE RS UN EVER EMEN ea EE E RU RE RA 6 Battery Tiss ous tux exaaw RE POXPRRTXRUEREUXGEIRUSTAAR OTN REA X AREE ORARE QUERER ERE 7 Using Your 3G Mobile Hotspot cere en nnn nn nnns B Using Your 3G Mobile Hotspot for the First Time 0 ccc cece cece teen I 9 Inserting and Charging the Battery iiiseoe rese ac hRvS SERRE RR DRE REP EUR S URS ER TRE 9 Connecting to Your Mobile Hotspot s oes eor RE ax te ERUIT ep D aur ORI E REX RE SERO ES 11 Personalize and Change Your 3G Mobile Hotspot SettingS cec
50. rnet Connection Log to display a log of outgoing traffic showing these details e Date Time e Client IP Address IP address of sender e Destination IP address of recipient e Port computer port through which data was sent e Type connection protocol used Date Time Client IP Address Destination Port Type 07 12 10 00 21 29pm 192 168 0 2 80 86 110 18 53 UDP E 07 12 10 00 21 29pm 192 168 0 2 68 28 58 92 53 UDP L 07 12 10 00 21 28pm 192 168 0 2 80 86 110 18 53 UDP 07 12 10 00 21 28pm 192 168 0 2 68 28 58 92 53 UDP 07 12 10 00 19 58pm 192 168 0 2 80 86 110 18 53 UDP 07 12 10 00 19 58pm 192 168 0 2 68 2 N58 92 53 UDP 07 12 10 00 19 58pm 192 168 0 2 80 86 110 18 53 UDP 07 12 10 00 19 58pm 192 168 0 2 68 28 58 92 53 UDP 07 12 10 00 18 47pm 192 168 0 2 80 86 110 18 53 UDP 07 12 10 00 18 47pm 192 168 0 2 68 28 58 92 53 UDP 07 12 10 00 18 46pm 192 168 0 2 80 86 110 18 53 UDP 07 12 10 00 18 46pm 192 168 0 2 68 28 58 92 53 UDP 31 Advanced Menu The Advanced menu allows you to back up and restore your configuration specify router settings such as DHCP port filtering and port forwarding and customize power management settings Help Logout Advanced E Comcast EvDO Rev A Dormant O00 3G Mobile Hotspot Hon Internet Connection W Connection Status Roaming Received Transmitted Dannan tad Tima Advanced Options Config File Port Filtering Port Forwarding Power Management TCP IP System Status IP Ad
51. ry power you can set the length of time before it shuts down You can also turn off your 3G Mobile Hotspot s LEDs to save additional power Use the Power Management page to set how long your 3G Mobile Hotspot is idle before it switches to low power mode comcast a Power Management LED Control The LEDs on your MiFi can be switched off to make it less obvious that it is in use E Disable LEDs AC Power When using AC power your MiFi can switch to Low Power Mode when idle Switch to Low Power Mode Never X Battery Power When using Battery Power your MiFi can switch to Low Power Mode or Shutdown when idle Switch to Low Power Mode Never z Shutdown Never oy Comcast 3G Mobile Hotspot From the Power Management page select the Disable LEDs check box to disable or clear the check box to enable your 3G Mobile Hotspot s LEDs QIB The Disable LEDs option turns off all LEDs except for critical errors and low battery Inthe AC Power section click the time that elapses before your 3G Mobile Hotspot switches to low power mode when not in use 2 to 60 minutes or click Never to disable this feature when on AC power Inthe Battery Power section click the time that elapses before your 3G Mobile Hotspot switches to low power mode when not in use 2 to 60 minutes and the time before your 3G Mobile Hotspot shuts down 2 to 60 minutes or click Never to disable either or both of these features when your 3
52. st problems are caused by one of these issues e System resources required by the 3G Mobile Hotspot are being used by other devices Restarting your computer often clears this up e Network coverage is not available either because you are outside the coverage area of your network operator or because of an account or network problem 45 Common Problems and Solutions The following are some common problems and solutions My 3G Mobile Hotspot has no power The LED indicator is off and does not come on when the Power button is pressed gt Ensure the battery is properly seated in the device gt Ensure the battery is fully charged Connect your 3G Mobile Hotspot to the AC power adapter and plug it into an electrical outlet for at least three hours My 3G Mobile Hotspot powered off once I plugged it into the wall charger This can occur if power settings are activated after it is plugged in Press the Power button to turn it back on My 3G Mobile Hotspot just powered off without my pressing the Power button This can occur in the following situations e Pressing the Master Reset button e Restarting the device e Switching profiles e Restoring the configuration settings e Battery depleted Press the Power button to turn it back on I cannot connect to the 3G Mobile Hotspot in WiFi mode Make sure the 3G Mobile Hotspot LEDs are on If the LEDs are not on check your Mobile Hotspot s battery O Make sure
53. tatus page is divided into three sections 29 Internet Connection Internet Connection Connection Status Connected IP Address 174 145 117 81 Roaming No Mask 255 255 255 255 Received 7 02 MB Gateway 174 145 117 81 Transmitted 324 99 KB DNS 68 28 58 92 Connected Time 00 12 48 The Internet Connection section displays the following information e Status of the connection e Whether or not your 3G Mobile Hotspot is roaming e Number of bytes received and transmitted e Duration of the current connection e Your 3G Mobile Hotspot s IP address and subnet mask e Gateway IP address e DNS server IP address gt Click Disconnect to leave the network or Connect to rejoin the network Traffic Counters Traffic Counters This data is informational only and is not used for billing purposes Lifetime Resettable Start Date 07 09 2010 04 01 30pm 07 09 2010 04 01 30pm Total connection time 11 27 51 00 29 51 Data Received 285 20 MB 9 02 MB Data Transmitted 26 03 MB 707 17 KB Total Data 311 23 MB 9 72 MB The Traffic Counters section displays the following e Dateandtime connection was made e Total duration of connection e Total data bytes received and transmitted plus the total for both directions This section displays both a cumulative lifetime count and a count for the current session which can be reset Click Reset Counter to set all counters except lifetime back to zero 30 Internet Connection Log Click Inte
54. the software drivers and their Documentation U S Government Export Administration Act Compliance Clause It is forbidden by US law to export license or otherwise transfer the software drivers or Derivative Works to any country where such transfer is prohibited by the United States Export Administration Act or any successor legislation or in violation of the laws of any other country Trademarks and Service Marks Comcast the Comcast logo and High Speed 2go are trademarks of Comcast Novatel Wireless is a trademark of Novatel Wireless Inc and the other trademarks logos and service marks collectively the Trademarks used in this user manual are the property of Novatel Wireless or their respective owners Nothing contained in this user manual should be construed as granting by implication estoppel or otherwise a license or right of use of Novatel Wireless or any other Trademark displayed in this user manual without the written permission of Novatel Wireless or its respective owners e MobiLink Novatel Wireless and the Novatel Wireless logo are all trademarks of Novatel Wireless Inc MiFi and the MiFi logo are registered trademarks of Novatel Wireless Inc e Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Apple Mac and Mac OS are trademarks of Apple Inc registered in the U S and other countries Linux is the
55. um number of connections in the Clients Allowed box e Channel being used e Current wireless mode e Security type and encryption for the current profile e Network key link Click to retrieve the network key WiFi Clients WiFi Clients IP Address IP Type Hostname MAC Address Date Time 192 168 0 2 DHCP rwwyatt qw It 00 1E 64 06 DB 6A 07 12 2010 00 01 31pm Refresh The WiFi Clients section of the WiFi Status page shows the clients that are currently connected to your 3G Mobile Hotspot This is another way you can find the MAC address for a particular device WiFi Log gt Click the WiFi Log button to view a listing of WiFi events most recent first r WiFi Event Log Windows ener Explorer los le http mifi admin mifi cgi R WiFi Log Current Time 07 12 10 00 18 02pm 07 12 10 00 01 30pm Association 00 1E 64 06 DB 6A 07 12 10 00 00 58pm BSS Start 00 13 E0 E7 2B DF 24 WWAN Menu The WWAN menu allows you to update your Preferred Roaming List PRL displays information about your network connection and provides tools for technical support The WWAN Menu has three components e Configuration Reactivate your 3G Mobile Hotspot update your PRL or update the firmware of your 3G Mobile Hotspot e Diagnostics View the status of your connection to the network view information about your 3G Mobile Hotspot or view an event log about your connections to the network e Status View i
56. usted clients are identified by their MAC address Trusted Client List Delete Client Add Trusted Client MAC Address Add Client Cancel IMPORTANT Do not enable MAC filtering unless you have added your own MAC address to the trusted client list Otherwise you will be unable to access your 3G Mobile Hotspot Finding the MAC Address The MAC address is also known as a hardware or physical address for a device usually a network adapter It consists of six pairs of numbers and letters for example 00 21 9B 1C 64 34 You can view the MAC address for any device connected to your 3G Mobile Hotspot in the WiFi Clients section of the WiFi Status page See WiFi Clients on page 24 e OnaWindows machine you can find the MAC address by running ipconfig all from the Command Prompt window The MAC address is referred to as the Physical Address Select Start gt All Programs or Programs gt Accessories gt Command Prompt to open the Command Prompt window e Ona Mac open System Preferences gt Network In the Show list click AirPort The MAC address is the AirPort ID IMPORTANT Make sure you get the MAC address for the wireless network adapter AirPort and not the Fthernet controller NIC if the computer has both 22 Using MAC Filtering From the MAC Filter page type the MAC address for your computer into the Add Trusted Client MAC Address box and click Add Client You can use either or as the separator
57. widely used of the three digital wireless telephony technologies TDMA GSM and CDMA GSM uses a variation of TDMA Host Name The unique name by which a network attached device is known on a network Hotspot A WiFi 802 11 access point or the area covered by an access point Used for connecting to the Internet Hot Swappable The ability to safely remove and replace a component for example a memory card or USB device from a device or computer while it is powered on HTTP Hypertext Transfer Protocol An application level protocol for accessing the World Wide Web over the Internet IEEE Institute of Electrical and Electronics Engineers An international technical professional society that promotes standardization in technical disciplines IMAP Internet Message Access Protocol An Internet standard protocol for email retrieval IMSI International Mobile Subscriber Identity Used in GSM networks to identify the subscriber Usually embedded in the SIM IP Internet Protocol The mechanism by which packets are routed between computers on a network IP Type The type of service provided over a network IP Address Internet Protocol address The address of a device attached to an IP network TCP IP network ISP Internet Service Provider Also referred to as the service carrier an ISP provides Internet connection service See Network Operator Kbps Kilobits per second The rate of data
58. your wireless radio AirPort is turned on Check your computer help if you need assistance Open your wireless network connection list e Windows Right click icon and select View Available Networks e Mac Click the AirPort icon in the menu bar at the top of the screen Select the 3G Mobile Hotspot network name in Windows click Connect When the 3G Mobile Hotspot is connected to the network the status LED begins to blink 46 Comcast Secure does not appear in my computer s wireless network list If the 3G Mobile Hotspot s network name SSID does not appear right away wait about 15 seconds for your computer to recognize the 3G Mobile Hotspot and then refresh the network list gt Refresh your network list e Windows Click Refresh Network List on the left side of the Wireless Network Connection screen If that does not work you can try the following wi WN gt Open Network Connections Right click Wireless Network Connection and select Properties Click the Wireless Networks tab Delete any unused wireless connections from the Preferred Networks list and click OK Restart your computer e Mac Click the AirPort icon in the menu bar at the top of the screen Select Turn Airport Off Then select Turn Airport On If that does not work you can try the following 5 Click the AirPort icon then select Open Network Preferences Be sure AirPort is selected in the left column then click the Advanced button

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