User Manual
Contents
1. However there is no guarantee that interference will not occur in a particular installation The unit may malfunction when there is radio interference appeared on the power line signal line The unit will revert to normal operation when the interference stops If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures orient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help You are cautioned that any changes or modifications not expressly approved in this manual could void your authority to operate this equipment FCC Part 68 This equipment complies with part 68 of the FCC Rules On the bottom of the back of this equipment is a label that contains among other information the FCC Registration Number and Ringer Equivalence Number REN for this equipment You must upon request provide this information to your telephone company The REN is useful to determine the quantity of devices you may connect to your telephone line and still have all of those devices ring when your telephone number is called In most but not all areas the sum of the RENs of all d2. MP3 On Hold Audio System User Manual MP3 WMA Digital On Hold Audio System with analog line capability OS Bez Before using this unit please read these operating instructions carefully Afterwards keep them handy for future reference VIP3 On Hold Audio System Supplied Accessories 4 handset cords Cordless phone Cordless phone Telephone Extension 6 Phone Line Cords adapter cable male adapter cable female Hold Music Activators TEHMA ugu USB Cable Connector Cable A Connector Cable B AC Adapter T Adapters Phono RCA plugs 3 5mm mini to RCA OHP 6500 Series Features Analog Line Capability provides on hold audio capability to ordinary analog and KSU less phones Telephone Extension Hold Music Activators connects to phone extensions for true hold button activation of the on hold audio function MP3 WMA file playback Plays ordinary MP3 and WMA files USB connectivity Update content by connecting the 6000 to a PC and transferring MP3 or WMA files to its on board flash memory On Board Memory unit comes with 16MB of on board memory Digital flash memory on board memory retains music message content even during power loss unit ships with preloaded audio Unit automatically starts in playback mode and retains track and volume settings after power loss SMC memory card slot upgrade the 6000 s memory to up to 17 hours by adding a Smart Media Card SMC Update content by transferring f
3. ard Slot used to add additional memory 220000006 20000006 22 09000006 gt LCD Display REPEAT MODE PLAY MODE indicates playback status either displays continuous playback play arrow or stop square mode selected repeat all repeat shuffle repeat one MEMORY Displays amount of internal and external memory in memory card sk VOLUME LEVEL bar graph displays relative volume level TOTAL TACKS displays total number of tracks in memory ID3 TAG displays name of track and other identifying information TRACK LENGTH displays running time and total length of selected track TRACK PLAYING displays current track selected playing MP3 On Hold Audio System Operation gt Playback Playing Audio Stored in Memory By default the unit is always in playback mode When unit is playing the LCD will display a running time Playback After Power Loss If power to the unit is lost the unit will resume playback as soon as power is reapplied Playback Modes The player is set to the PLAY mode as a default You may stop playback by pressing the PLAY STOP button Using the REPEAT MODE button you can select from one of three modes The repeat icon in the LCD will show which mode you are in Cc Repeat all tracks in order C S Repeat all tracks in a random order Co Repeat the current track only Saving Your Settings After setting your volume level repeat function and if desired a specific track to pla
4. arity switch on side of TEHMA to opposite position Please contact IntelliTouch at 800 839 7277 and these s i P cables will be rushed to you p System test if test fails see troubleshooting guide at no charge From any phone in the office with a hold music activator attached dial an outside phone number a cell phone works fine Place the call on hold using the HOLD button on the telephone Return to call and confirm that the on hold audio was present on the line while on hold Using the volume control on the rear of the unit adjust the volume to proper level IMPORTANT Excessive volume will cause the on hold audio to shut off during playback gt Deactivating hold music manually tf for any reason the hold music is activated inadvertently it can be deactivated by pressing any key on your phone s dial pad Pressing a key will deactivate the feature for the remainder of the call gt Phones with speakerphone or mute functions Telephones with speaker phone or mute function can fool the unit into thinking that the line is on hold If this occurs press any key on your phone s dial pad to deactivate the music Pressing a key will deactivate the feature for the remainder of the call MP3 On Hold Audio System Cordless Phone Set up cordless phones gt Telephone Extension Hold Music Activators TEHMA For true hold button activation of on hold audio each cordless phone requires the
5. cted to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate An explanatory note on Ringer Equivalence Numbers see Section 10 0 and their use must be provided for the terminal equipment user in the information accompanying the terminal equipment A notice similar to the following would be suitable NOTICE The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combina
6. evices connected to one line should not exceed five 5 Your telephone company may make changes in its facilities equipment operations or procedures that could affect the proper functioning of your equipment If they do you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service If you experience trouble with this telephone equipment the telephone company may ask you to disconnect this equipment from the network until the problem has been corrected or until you are sure the equipment is not malfunctioning This equipment may not be used on coin service provided by the telephone company Connection to party lines is subject to site tariffs This device contains no user serviceable parts For service or repair send to SMI 5820 Oberlin Drive San Diego CA 92121 Industry Canada Information NOTICE The Industry Canada label identifies certified equipment This certification means that the equipment meets telecommunications network protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements documents s The department does not guarantee the equipment will operate to the user s satisfaction The unit may malfunction when there is radio interference appeared on the power line signal line The unit will revert to normal operation when the interference stops Before installing this equipment users should ensure that it is permissible to be conne
7. iles from the PC to the SMC card via a USB card reader not supplied High Quality Playback Player supports best CD quality playback up to 44kHz sampling rate at up to 192KBPS bit rate 3 Repeat Options unit supports repeat all repeat all shuffle and repeat one track functions Backlit LCD Control Panel 6 line backlit LCD panel displays ID3 tags with descriptive names of tracks for easy identification and selection Display also shows a variety of important information so user can choose playback preferences and easily determine unit s operational status Built In Monitor Speaker allows user to monitor sound with the flip of a switch Wall Mountable unit can play while mounted in a vertical position 3 Year Warranty Q MP3 On Hold Audio System Player Set up gt Connection to analog phone lines Combined Line Connection Lines 1 amp 2 are combined in one wall jack and lines 3 amp 4 are combined in another wall jack Plug the supplied T adapter into any modular phone jack which services line 1 and 2 This will allow you to share the phone jack with any phone extension which you have plugged in to the wall jack Plug the provided phone cord into the jack marked Line 1 2 3 on the back of the player Plug the other end of the phone cord into the T adapter which is servicing line 1 and 2 REPEAT ABOVE IF LINE 3 and or 4 ARE PRESENT NOTE One OHP 4500 will provide on hold audio ca
8. ove the USB cable and turn the player back to the ON position External Smart Media Flash Card The player is also equipped with a slot for a Smart Media SMC flash card Files can be copied to the card by putting it into the unit and connecting the USB cable to a PC Alternatley files can be copied to the card by connecting a smart media card reader to the PC s USB port and copying files directly to the card Note Turn the players power off whenever connecting a USB cable or inserting or removing an SMC card Using a Smart Media Flash Card The player has an SMC card slot located on the right side of the player Before inserting the card power down the unit Insert the flash card gold foil side up with the notch on the leading edge NOTE When a smart card is inserted files stored on the on board memory canot be played or viewed Powering down the unit and removing the card will allow you to playback content stored on the on board memory Information gt FCC Information FCC Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications
9. pability to all phone extensions in your office gt IMPORTANT Player volume adjustment Adjust the player s volume control to the half way point before proceeding to the next step Excessive volume will cause the on hold audio to shut off during playback VIP3 On Hold Audio System Corded Phone Set up gt Telephone Extension Hold Music Activators TEHMA For true hold button activation of on hold audio each phone extension requires a hold music activator Two activators have been included in your package If you require additional activators for other phones contact your reseller or visit www onholdplus com to purchase them on line Most phones without activators are able to engage the hold music feature by pressing the star key twice on the telephone keypad and then optionally immediately pressing the button on the phone corded phones gt Corded telephone connection Remove coiled handset cord from base of phone NOTE Plug short phone cord supplied into the hold music activator side marked to GE 2 9450 amp 2 9460 Phones phone and other end to phone base The wiring in the handsets of Plug end of coiled cord connected to handset into jack on the hold music activator GE 9450 and GE 9460 phones is 0 n reversed and your TEHMAs will side marked to handset require a special crossover NOTE After connecting if you can not hear the dial tone handset sounds dead slide cable to work pol
10. tion of devices subject only to the requirement that the sum of the ringer equivalence Numbers of all the devices does not exceed 5 Precautions Installation Never install the unit where it would be subjected to heat sources such as radiators or air ducts direct sunlight excessive dust moisture or rain mechanical vibration or shock unleveled surface When the unit is used with an AC power adapter do not wrap the unit in a cloth blanket etc If you do so the temperature inside and outside the unit may rise considerably resulting in malfunctioning of the unit or serious accidents e For the unit to operate at its best it should not be subjected to temperatures below 5 C 41 F or above 35 C 95 F Warnings Before operating the unit please read this manual thoroughly and retain it for future reference To prevent fire or shock hazard do not expose the unit to rain or moisture To avoid electrical shock do not open the cabinet Refer servicing to qualified personnel only The use of optical instruments with this product will increase eye hazard
11. ume to proper level IMPORTANT Excessive volume will cause the on hold audio to shut off during playback gt Deactivating hold music manually If for any reason the hold music is activated inadvertently it can be deactivated by pressing any key on your phone s dial pad MP3 On Hold Audio System Set up gt Connection to PC USB cable IMPORTANT Before connecting the USB cable from the PC to the unit please make sure the power swith on the player is in the OFF position Plug USB cable square socket into the USB jack on the back panel of the player Plug the other end of the USB cable rectangular into the USB port on the back of the PC Connect the power supply to the 9VDC jack on the player EZ Switch the power to the ON position gt Installing Drivers Computers running Windows 98 and 2000 and Mac OS 9 0 require drivers in order to connect to the player Drivers for these operating systems areavailable from the dealer that supplied your system Computers running Windows XP and Mac OS X do not require drivers to connect to the unit O MP3 On Hold Audio System Controls amp Functions gt Player Controls VOLUME SELECT used to select individual tracks for playback Repeat Mode used to select continuous playback options PLAY STOP SPEAKER turns monitor speaker on off Memory C
12. use of a telephone headset not included in conjunction with a hold music activator Two hold music activators and headset adapter cables have been included in your package If you require additional activators for other phones contact your reseller or visit www onholdplus com to purchase them on line Most phones without activators are able to engage the hold music feature by pressing the star key twice on the telephone keypad and then optionally immediately pressing the button on the phone gt Cordless telephone connection Using the cordless phone adapter cable male plug the end of the cable with the phone connector into the jack on the hold music activator marked to phone Connect the headphone jack side of the cable to the cordless phone s headset jack Using the cordless phone adapter cable female plug the phone connector side of the cable to the end of the hold music activator marked to headset and then plug the headset to the other side of the connector cable gt System test if test fails see troubleshooting guide From any phone in the office with a hold music activator and a headset attached dial the phone number of another phone a cell phone works well Place the call on hold using the HOLD button on the telephone Return to call and confirm that the on hold audio was present on the line while on hold Using the volume control on the rear of the unit adjust the vol
13. yback press the PLAY STOP button once Then press the PLAY STOP again to resume playback Doing this allows your settings to be recalled automatically after the unit loses power and then has the power reapplied gt Copying New Tracks to the Player Once connected the player will show up as two removable drives i e Drive E amp Drive F in the MY COMPUTER window on your PC The first drive will represent the on board memory 8 MB The second drive represents the built in Smart Media Card reader slot located on right side of unit only available if a card is inserted The MY COMPUTER window is where you can manage the content on your player From this window you can add or delete files that are stored on your player MP3 On Hold Audio System Operation cont d gt USB Connection Turn the POWER switch on the back of player to the OFF position Plug the USB cable into the USB port on the back of your player Plug the other end of the cable into the USB port on your computer EJ Turn the POWER switch to the ON position LCD will show an icon of a computer and a memory card with the word READY Locate and select any MP3 or WMA audio file s or file s created and saved with the MessageStudio software G Copy the files Go to My Computer and double click on the player shown as Removable Media on your PC Eq Paste the files to the player EJ Turn the POWER switch on the back of player to the OFF position i Rem
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