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Aastra Model 6739i IP Phone

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1. j pages Idle Screen with Softkeys Idle Screen with Feature Icons You can configure specific features on your phone such as Call Forward and Do Not Disturb DND When you use these features on your phone each feature icon displays at the top of the Idle screen indicating the feature is enabled When you receive messages in your mailbox a Messages icon also displays Call Forward DND Messages Bluetooth Icon Icon Icon Zz Mon Jan 1 2 L1 John Smith 401 Qa eee O SAA a Home Flash 402 John Smith Intercom 401 DND Paging 404 Park Call Forward Pickup 406 e o o Idle Screen with Feature Icons 10 41 001317 10 REV03 07 2014 Getting Started Off Hook and Dialing Screen When you lift the handset or press the Speakerphone Headset key on the phone the screen displays a Dial key anda Cancel key you can use for dialing or cancelling a call The off hook status icon displays in the upper left corner of the screen Icon Description Dial Button Press this button after entering a phone number or extension from the phone s keypad The phone dials the number you entered Cancel Button Press this button to cancel a dialing process Call Forward Icon Indicates that Call Forwarding is enabled on the phone A Do Not Disturb DND Icon Indicates DND is enabled on the phone a
2. Phone w Account w 2 In the Preferred Line field select a preferred line to switch focus to after incoming or outgoing calls end on the phone Default is 1 Valid values are e None disables the preferred line focus feature e 1to9 For example if you set the preferred line to 1 when a call incoming or outgoing ends on the phone on any line the phone switches focus back to Line 1 3 Inthe Preferred Line Timeout field enter the amount of time in seconds that the phone switches back to the preferred line after a call incoming or outgoing ends on the phone or after a duration of inactivity on an active line Default is 0 Valid values are e 0to999 4 Click Save Settings 41 001317 10 REVO3 07 2014 177 Additional Features Message Waiting Indicator You can configure the Message Waiting Indicator MWI to illuminate for a specific line or for all lines For example if you configure the MWI LED on line 3 only the LED illuminates if a voice mail is pending on line 3 If you configure the MWI LED for all lines the LED illuminates if a voice mail is pending on any line on the phone lines 1 through 9 You configure the MWI indicator using the Aastra Web UI Configuring Message Waiting Indicator Use the following procedure to configure the message waiting indicator on a specific line or on all lines on the IP phone Note Message Waiting Indicator Line
3. F edit L Single Entry Screen Cc r gt i Mon Jan 1 co Directory 12 45pm r Name First Last Number Label Line z amp 9055552233 Office lt H gt amp 9055551122 Home 2716 amp 9055559999 Cell 9 Gy add J x A Single Entry Details Screen 4 Press the key All of the Numbers Labels associated with this entry display on the screen Number Label Line 9055552233 Office aa Home El E 9055551122 El 9055559999 Cell ejaj 5 Press the El key next to the Number Label to delete both the number and label from the entry or Press the field Number or Label you want to delete When the keyboard displays press the lt Backspace gt key to delete the text in the field and press lt Enter gt 6 Pressthe J key to save your change s 7 Press the to return to the previous menu or press the CJ to return to the idle 40 41 001317 10 REVO3 07 2014 Hard Keys Downloading the Directory List to Your PC You can download the Directory List to your PC via the Aastra Web UI The phone stores the directorylist csv file to your PC in comma separated value CSV format You can use any spreadsheet application to open the file for viewing The following is an example of a Direct
4. Selecting an input field at any time loads the touch keyboard Input Fields a i Mon Jan 1 LO Directory e CA Directory 12 45pm 9055552233 ae Office 1 John Doe First John 9055551122 Home 2 9055552233 Number Label Peen 9055552233 Office Cel 3 j 9055551122 Home amp bial Delete GB tines 4 edit z Single Entry Screen 4 Press the number and or label that you want to edit and press the key 5 Edit the Number and or Label as required using the touch keypad that displays and press 6 Press the to return to the previous menu or press the D return to the idle screen Touch Keyboard Single Entry Edit Screen 41 001317 10 REVO3 07 2014 37 38 Hard Keys Deleting an Entry You can delete entries from the Directory List in the following ways e Delete a single entry and all associated numbers and labels e Delete all entries in the Directory List e Delete specific numbers and labels from an entry LL Directory 9055552233 Office 1 9055551122 Home 2 9055559999 Cell 3 John Doe 9055552233 Dial E Delete amp Lines Z edit Single Entry Screen Mon Jan 1 12 45pm 41 001317 10 REVO3 07 2014 Hard Keys Deleting a single entry or all entries Q IP Phone UI 1 Press Directory Key The Dir
5. 2 0 oon ene nent e enn e nde tent e ne ennnes A 1 vi 41 001317 10 REVO3 07 2014 Welcome The Aastra 6739i anew member of the carrier grade open standards based 67xi SIP portfolio brings leading edge communications technology to the desktop in a stylish global design Featuring a 5 7 full color high resolution VGA touch screen display the 6739i offers an intuitive graphical user interface touch screen softkeys full duplex wideband audio speaker and handset dual Gigabit Ethernet ports built in bluetooth interface technology and a USB port The 6739i also is equipped with multiple headset connection options and extensive call management capabilities This 6739i IP telephone has all the features of a regular business phone allowing you to make and receive calls transfer conference and more The 6739i IP telephone provides communications over an IP Network using the SIP IP telephony protocol The easy to use touch screen technology allows you to interact with features and functions on the phone faster and more conveniently About this guide This guide explains how to use the basic features of your new 6739i phone Not all features listed are available by default Contact your system or network administrator to find out which features and services are available to you on your system Your System Administrator has the ability to customize some features on this phone Reference For information on more advanced settings and
6. wu F amp F W N As Party 1 pickup the handset or press the speakerphone key A line opens up Call Party 2 by dialing their number or answer an incoming call of a Party Wait for Party 2 to answer When Party 2 answers you can consult with them before adding them to the conference Press the Key or the con Press the Line Key that has the active conference For example Line 1 and Line 2 both have active conferences Pressing Line 1 joins Party 1 and Party 2 to the conference on Line 1 Pressing Line 2 joins Party 1 and Party 2 to the conference on Line 2 Press the Key or the conf again to join the Parties to the active conference 150 41 001317 10 REVO3 07 2014 Handling Calls Ending a Conference and Transferring Remaining Parties The 6739i allows a Host to drop from a 3 way conference and let the other two parties remain connected by pressing the Note The Caller ID of the dropped Host still displays on the remaining parties phones amp IP Phone UI If you are the Host of a conference and want to leave that conference e While in a 3 way conference press the key on the phone Your phone leaves the 3 way conference but the remaining parties are still connected to the conference Ending Calls amp IP Phone UI To end a call you first need to connect or reconnect to the call if not already connected for example if your caller is on hold Press Cao a line call appe
7. 41 001317 10 REVO3 07 2014 145 Handling Calls Conferencing Calls On the 6739i you can join multiple callers into a conference on your phone You can use the hard key or if you are on an active call you can also use the softkey that displays on the screen The 6739i IP phone offers two methods of conferencing e Local conferencing in pre dial and live dial mode default method e Centralized conferencing for Sylantro and Broadsoft Servers Administrator must enable this method Conference Conference Key Key F r 3 L1 John smith 401 Carol Dun 402 6006 Intercom Call Forward amp Hold lt J Phone Front Panel Connected and Active Call Screen The following paragraphs describe how to use the Conference hard key or softkey to initiate local and centralized confer encing Local Conferencing The 6739i phone supports up to 3 parties including yourself in a conference call This is called Local Conferencing and is the default method of conferencing on the 6739i Note Your System Administrator can set your Conference key to speed dial a specific number Contact your System Admin istrator for more information Pre Dial amp Live Dial Mode By default when users are initiating a conference call or transfer they will not hear a dial tone before dialing begins pre dial mode The phone does not automatically dial out the number until the user press
8. Time Zone Name Time Zone Code LC St Lucia AST Ll Vaduz CET LT Vilnius EET LU Luxembourg CET LV Riga EET MC Monaco CET MD Chisinau EET MK Skopje CET MQ Martinique AST MS Montserrat AST MT Malta CET MU Mauritius MUT MX Mexico City CST MX Cancun CST MxX Merida CST MxX Monterrey CST MX Mazatlan MST MxX Chihuahua MST MxX Hermosillo MST MX Tijuana PST Nl Managua CST NL Amsterdam CET NO Oslo CET NR Nauru NRT NU Niue NUT NZ Auckland NZS NZ Chatham CHA OM Muscat GST PA Panama EST PE Lima PES PL Warsaw CET PR Puerto Rico AST PT Lisbon WET PT Madeira WET PT Azores AZO PY Asuncion PYS RO Bucharest EET RU Kaliningrad EET RU Moscow MSK RU Samara SAM RU Yekaterinburg YEK RU Omsk OMS RU Novosibirsk NOV RU Krasnoyarsk KRA RU Irkutsk IRK RU Yakutsk YAK RU Vladivostok VLA RU Sakhalin SAK RU Magadan MAG RU Kamchatka PET RU Anadyr ANA SE Stockholm CET SG Singapore SGT Sl Ljubljana CET SK Bratislava CET SM San Marino CET SR Paramaribo SRT SV EI Salvador CST 41 001317 10 REVO3 07 2014 Appendix A Time Zone Codes Time Zone Name Time Zone Code TR Istanbul EET TT Port of Spain AST TW Taipei CST UA Kiev EET US Eastern EST US Central CST US Mountain MST US Pacific PST US Alaska AKS US Aleutian HAS US Hawaii HST UY Montevideo UYS VA Vatican CET YU Belgrade CET A 4 41 001317 10 REVO3 07 2014 Index Numerics 6739i additional features of featu
9. ba Aastra Web UI 1 Click on Operation gt Softkeys and XML or Click on Operation gt Expansion Module Softkeys 2 Select from Key 1 through Key 55 3 In the Type field select Phone Lock Expansion Module Keys 4 Select an expansion module key 5 In the Type field select Phone Lock 6 Click Save Settings Using the Phone Lock Softkey After configuring a key as a lock unlock softkey refer to the following procedure to use the key on the phone Q IP Phone UI Lock the Phone 1 Press the LOCK softkey The phone locks The message Phone is Locked displays on the screen The LED for the softkey AND the Message Waiting Lamp illuminate steady ON Unlock the Phone 1 Press the UNLOCK key The Unlock key has a steady ON LED A password prompt displays 2 Enter your user password and press ENTER Default is 22222 The phone unlocks The LED for the key AND the Message Waiting Lamp go OFF The message Phone is unlocked briefly displays on the screen Paging Key Sends the RTP Stream You can configure a Paging key on the phone that allows you to send a Real Time Transport Protocol RTP stream to pre configured multicast address es without involving SIP signalling You enter a multicast IP address es and a port number for the Paging key that when pressed initiates an outgoing multicast RTP session This is called Group Paging on the IP phones You can al
10. Expansion Module Keys 6 Select an expansion module key 7 Inthe Type field select Intercom 8 In the Label field enter a label to apply to this key 9 Click Save Settings Phone Lock Softkey You can configure a softkey on the IP Phone or expansion module as a lock unlock softkey You assign the function of the key as Phone Lock using the IP Phone UI at the path Options gt Softkeys or the Aastra Web UI at the path Operation gt Softkeys and XML Note You can also lock unlock the phone using the IP Phone UI by pressing Options gt Lock For more information about using this feature see Lock on page 133 Configuring a Phone Lock Softkey Use the following procedures to configure a Phone Lock softkey on your phone amp IP Phone UI 1 Press on the phone to enter the Options List Press the lt Softkeys gt key By default all of the softkeys that display are configured as None Press a lt None gt key A softkey configuration screen displays Inthe Type field press the lt None gt key A screen displays with softkey keys Press the lt Phone Lock gt function key to apply to the softkey Press lt Save gt to save the softkey The softkey applies to your phone immediately and displays on your idle screen Press the to return to the previous menu or press the E S return to the idle screen Nn A aa A W N 41 001317 10 REVO3 07 2014 119 Options Key
11. lifting the handset pressing Key or pressing a line call appearance Key 2 At the dial tone press the numbers on the keypad to dial the number you wish to call and press the key Note After dialing the number the phone has a short delay before sending the call To send the call immediately you can press the Dial Key if the handset is offhook or the key immediately after dialing the number The phone sends the call without delay C gt j R Off hook Z 4 John smith 401 A Gia Tt one Status Icon 2p Home Flash 402 Intercom lt gt 601 N DND Paging 404 Park Call Forward G Dial o Cancel Pickup 406 K Bksp e o o ey x J Dialing a Number Screen When your party picks up a timer appears on your display that records the length of your call If you are unable to make calls within certain area codes check with your System Administrator for any toll restrictions placed on your extension that may restrict your access to long distance area codes or dialing prefixes 41 001317 10 REVO3 07 2014 135 Making Calls Using Handsfree Speakerphone The handsfree feature allows you to speak to someone without using the handset or headset Your phone must be in either the Speaker or Speaker Headset audio mode For more information about setting the audio mode on your phone see Audio Mode on page 56 Q IP Phone UI e To dial using handsfree first pre
12. Global Global Global Global In the Ring Tone section select a line for which you want to set ring tone Tone1 v v Global v v v v Global 4S NI Global v Select a value from the LineN field Valid values are Global default Tone 1 Tone 2 You can configure ring tone sets on a global basis only on the IP phone Ring tone sets consist of tones customized for a specific country When you configure the country s tone set the country specific tone is heard on the phone for the fol lowing events 41 dial tone congestion tones secondary dial tone call waiting tone ring tone ring cadence pattern busy tone 001317 10 REVO3 07 2014 59 Options Key Setting Tone Set Q IP Phone UI Note When you set the Tone Set using the IP Phone UI all lines on the phone use the same Tone Set global basis only 1 Press on the phone to enter the Options List 2 Press the lt Audio gt key 3 Press the lt Tone Set gt key The following values display e Australia e Brazil e Europe generic tones e France e Germany e Italy e Italy2 e Malaysia e Mexico e Russia e Slovakia e UK e US Default also used in Canada 4 Press the value you want to set for the Tone Set 5 Press the to return to the previous menu or press the CJ to return to the idle screen wa Aastra Web UI Note When you set the Tone Set using the Aastr
13. Messages Icon Indicates you have new messages waiting in your In Box of your voicemail Press this icon to access your voicemail to listen to your messages Your voicemail must be setup by your System Administrator before you can access voicemail from your phone Contact your System Administrator for more information or refer to the documentation of for the voicemail system you are using C IL Bluetooth Icon Indicates you have a Bluetooth device connected to your phone You can enter a phone number or extension using the keypad on the phone then press Dial to dial that number The dialed number or extension appears on the screen You can press the Cancel key at any time to cancel the outgoing call Phone Off hook Status Icon 41 001317 10 REVO3 07 2014 LL A Mon Jan1 amp L1 John Smith 401 Aal een Home Flash umber Dialed 402 Intercom gt 601 C DND Paging 404 Park Call Forward B Dial cancel Pickup 406 EJ Bksp e o o Off Hook and Dialing Screen 11 Getting Started Key Description number you entered E Dial Dial Button Press this button after entering a phone number or extension from the phone s keypad The phone dials the Cancel Cancel Button Press this button to cancel a dialing process H t le EJ Bksp Backspace Button Press this button when entering the phon
14. 07 2014 Model M670i and M675i Expansion Modules M675i Expansion Module The M675i Expansion Module screen displays softkeys in column format The function keys on the bottom left of the Mod ule allow you to display 3 full screens of softkeys Each screen consists of 2 columns with the following default headings on each page Page 1 List 1 and List 2 Page 2 List 3 and List 4 Page 3 List 5 and List 6 Softkeys List 1 List 2 m Lock Unlock sa BLF 200 gt Home speeddial Ce ts A gt a m o Press for page 1 Eal a 3 Press for page 2 7 Function Keys Press for page 3 Page 1 Screen List 5 List 6 OG00000000 0000000 00000000 00000000 Page 2 Screen Page 3 Screen To use the M675i press the function key for the page you want to display to the LCD page 1 page2 or page 3 and press the applicable softkey Note Your System Administrator can customize the headings on each M675i Expansion Module screen Contact your System Administrator for more information Reference For more information about installing M670i and M675i modules on your phone see the Aastra 6739i SIP IP Phone Instal lation Guide 41 001317 10 REVO3 07 2014 187 Troubleshooting Solutions
15. Caller ID of active caller on Line 1 Pressing the incoming call pop up displays a Line Keys set in the center of the screen Lines 1 through 9 Note Available lines are indicated by a A Unavailable lines are indicated by a 6 14 41 001317 10 REVO3 07 2014 Getting Started The Line 1 Key is shown with a green border indicating the active call on Line 1 The Line 2 Key is shown with a red border indicating a call is coming in on Line 2 gt a Call Ringing amp 3 er Press the name on Line 2 63 L1 John smith 401 12 45pm in this pop up to display the Tees Line Keys Incoming Call g Line 4 Line 5 Line 6 Line Ke S not yet answered paai y Line 7 Line 8 Line 9 Call Forward d Multiple Incoming Calls Screen 2 Active call on Line 1 z Using the Line Key set you can answer the incoming call by pressing that Line Key For example in the above screen you can put Line 1 on hold using the Hold key on the front panel of the phone and then press Line 2 to answer the incoming call You can also cancel the second incoming call by pressing the 79 symbol in the pop up display at the top of the screen Terminating Calls There are two ways to terminate an active call e Place the handset in the cradle e Press the Goodbye key 15 41 001317 10 REVO3 07 2014 Methods for Setting Using Features on the Phone There
16. Indication of Transferred Calls When you transfer an active call the near end phone displays a Call Transferred screen when a call is transferred and the far end call is dropped The following is the Call Transferred screen on the 6739i 6739i Call Transferred Screen c r Y T Mon Jan 1 8 L1 John Smith 401 4 B E 12 45pm j Carol Dun 402 a 6006 Intercom Call Transfered Call Forward Loo L e F The following table identifies when a Call Transferred screen displays for transferred calls IF THEN An active call is transferred by pressing Xfer key or GoodBye key or e a disconnected screen displays handset on hook e a Call Transferred message displays on the screen for 5 seconds When 5 Note second times out Type of transfer can be blind transfer attended transfer or a transfer with active calls key phone is disconnected and Call Transferred screen no longer display with no active calls phone displays Call Terminated message Note This indication of transferred calls feature does not affect parked calls on the phone or the conference call feature The following procedure describes how to handle the Call Transferred screens on your phone amp IP Phone UI 1 Press the Goodbye key The Call Transferred screen no longer displays or Select any Line key The Call Transferred screen no longer displays and is replaced by a dial screen
17. Message Waiting Indicator Line DND Key Mode Call Forward Key Mode C Enabled Enabled M Enabled Enabled 5 C Enabled C Enabled lo OO M Phone v Account w 2 Inthe DND Key Mode field selecta Do Not Disturb DND mode to use on the phone Valid values are Account Phone default Custom Default is Phone account Sets DND for a specific account DND key toggles the account in focus on the phone to ON or OFF phone default Sets DND ON for all accounts on the phone DND key toggles all accounts on the phone to ON or OFF custom Sets the phone to display custom screens after pressing the DND key that list the account s on the phone The user can select a specific account for DND turn DND ON for all accounts or turn DND OFF for all accounts Notes 1 Ifthere is only one account configured on the phone then the mode setting is ignored and the phone behaves as if the mode was set to Phone 2 Using the Aastra Web UI if you change the DND Key Mode to phone all accounts synchronize to the current setting of Account 1 3 Click Save Settings The changes takes affect immediately without a reboot 154 41 001317 10 REVO3 07 2014 Managing Calls 4 Click on Basic Settings gt Account Configuration Account Configuration Account DND Call Forward State Label No Rings 4 Stacy Donaldson All Oo Busy No Answer Busy Oo 2
18. Restart the phone Vv 16 41 001317 10 REVO3 07 2014 Methods for Setting Using Features on the Phone Using the IP Phone UI The following is an example of using the IP Phone UI Q IP Phone UI 1 Press the Options Key on the phone to enter the Options List A list of keys display Mon Jan 1 Options List 12 45pm Mate E Set Time Advanced meee lose ae Bluetooth 2 Softkeys la Status 2 Press an option key to display a list of additional options The following example shows the Audio screen when the lt Audio gt option is pressed g Mon Jan 1 Audio 12 45pm Audio Mode Speaker Headset Device Wired Headset Mic Volume Medium Ring Tone Tonel Tone Set US 17 41 001317 10 REVO3 07 2014 Methods for Setting Using Features on the Phone 3 Press a key to display the values for a selection or to display additional options In the following example audio mode values display if pressing the lt Audio Mode gt key Mon Jan 1 12 45pm Audio Mode Speaker Speaker Headset Device Wired hes Headset Mic pacman Volume Medium Speaker Headset Ring Tone Tone Headset Speaker Tone Set us 4 Press a value to set the option on your phone 5 Press the to return to the previous screen 6 Press the key or the C key at any time to return to the idle screen References For more information
19. The IP phones allow you to enable or disable the ability for the phone to initiate a continuous reminder tone on the active call when another call is on hold For example when this feature is enabled and the call on Line 1 is on hold and then the you answer a call on Line 2 and stay on that line a reminder tone is played in the active audio path on Line 2 to remind you that there is still a call on hold on Line 1 When this feature is disabled a ring splash is heard when the active call hangs up and there is still a call on hold Your can enable or disable this feature using the Call Hold Reminder During Active Calls in the Aastra Web UI Configuring Call Hold Reminder During Active Calls Use the following procedure to configure Call Hold Reminder During Active Calls on the IP phone Note Call Hold Reminder During Active Calls is disabled by default wa Aastra Web UI 1 Click on Basic Settings gt Preferences gt General 2 The Call Hold Reminder During Active Calls field is disabled by default To enabled this field check the box Preferences General Display DTMF Digits O Enabled Play Call Waiting Tone M Enabled Stuttered Dial Tone M Enabled XML Beep Support Enabled Status Scroll Delay seconds 5 a Call Hold Reminder During Active Calls Cl Enabled Call Hold Reminder Cl Enabled Call Waiting Tone Period 0 Preferred line 1 Preferred line Timeout seconds 0 Message
20. 8 Select an expansion module key 9 In the Type field select Speeddial MWI 10 In the Label field enter a key label to assign to the Speeddial MWI key e g Peter When messages are pending the IP phone UI will display an envelope icon the number of pending messages and then the defined label e g 3 Peter 11 In the Value field enter in the call URI and voicemail URI separated by a semi colon as per the following syntax call URI voicemail URI For example 33123456 3456 0000 domain sip voicemail_peter domain Notes e As the example above illustrates pauses and DTMF are supported for the call URI e Ensure that no spaces are added between the call URI and the voicemail URI when defining the key value e Ifonly one URI is provided the value will be used for the voicemail URI and the call URI will be left as undefined 12 In the Line field select the line for which you want to use the key functionality Valid values are 1 through 9 13 Click Save Settings Intercom Softkey You can assign an Intercom key to any softkey on the phone or expansion module The Intercom key can automatically connect with a remote extension for outgoing calls and answer an incoming intercom call AASTRA 67391 L TUE JUL 07 l 1032 AM Configured Intercom Softkey You can configure an Inte
21. Connect to Party 1 if not already connected Party 1 is the party you want to transfer 2 Press the Key or the You will not hear a dial tone before dialing begins 3 Enterthe extension number or the outside number to Party 2 This is the Party for which you want to transfer Party 1 To cancel the transfer you can either select Cancel on the display screen press C or hangup the handset Note Users are able to edit the destination number Backspace softkey is provided and navigation key is functional to move the cursor to the desired location 4 Complete either a blind or consultative transfer a To complete a blind transfer press the Transfer Key again before the receiving end answers b To complete a consultative transfer press Dial and remain on the line to speak with the Party 2 before either pressing the Transfer Key or C or hanging up the handset to transfer Party 1 to Party 2 Transferring Calls in Live Dial Mode Use the following procedure to transfer a call to another extension in live dial mode 1 Connect to Party 1 if not already connected Party 1 is the party you want to transfer 2 Press the Key or the s Transfer You should hear a dial tone before the dialing begins 3 Enter the extension number or the outside number to Party 2 This is the Party for which you want to transfer Party 1 To cancel the transfer prior to the completion of dialing you can either select Cancel on the display
22. Line field select a line to apply Automatic call distribution Valid values are 1 through 9 10 Click Save Settings 41 001317 10 REVO3 07 2014 97 Options Key Using the ACD Softkey Use the following procedure to log into a phone queue from your IP phone amp IP Phone UI 1 Check with your Administrator to verify the queue linked to your ACD Key 2 Press the ACD Key on your IP phone ACD Softkey a L1 John Smith 401 ABaT El Mon Jan 1 12 45pm Home 402 John Smith 401 403 404 405 Flash Intercom Paging Park Pickup The following screen displays Your phone logs into the queue on the server Available key 98 ACD Support Ud Available Logout T L1 John Smith 401 Aar Menni 41 001317 10 REVO3 07 2014 Options Key 3 To allow your phone to be available in the queue press the Available key The following screen displays rc amp L1 John Smith 401 a T Mom An ACD Support Unavailable key a d If your IP phone status is set to Available then the server begins to distribute phone calls from this queue to your IP phone You must manually change the state to Available in order to start receiving calls 4 To temporarily stop receiving calls press the press the Unavailable key If you are on a call or miss a call that has been distributed to
23. Touch the LOWER RIGHT corner of the screen Touch the LOWER LEFT corner of the screen If you touched the screen in the wrong location the following message displays Received unreliable data You will be asked to touch the same point again 7 Retouch the screen in the correct location to continue When the recalibration is finished the following message displays Validating calibration data please wait 8 Press the lt Done gt key to complete the recalibration and return to the previous screen 9 Press the to return to the previous menu or press the a v return to the idle screen 41 001317 10 REVO3 07 2014 63 Options Key Live Dial The Live Dial option on the IP phone turns the Live Dialpad mode ON or OFF With Live Dialpad enabled the IP phone automatically dials out and turns on speakerphone mode as soon as a dialpad key or softkey is pressed With Live Dialpad disabled the IP phone operates in regular or pre dial mode i e if you dial a number while the phone is on hook lifting the receiver or pressing the initiates a call to that number Note Availability of this feature is dependant on your phone system or service provider me A Mon Jan 1 33 Live Dial 12 45pm Live Dialpad Live Dial Screen You can enable disable the live dialpad using the IP Phone UI only Enabling Disabling Live Dialpad amp IP Phone UI 1 Press on the phone to enter the Options List 2 Se
24. You can change your user password using the IP Phone UI or the Aastra Web UI If you change the password Then you need to using the IP Phone UI use that new password to log into the Aastra Web UI using the Aastra Web UI use that new password when changing the user password via the IP Phone UI Note Valid values when creating or changing a password are 0 to 4294967295 integers only symbols and alpha characters are not allowed Default password is an empty string field is blank 130 41 001317 10 REVO3 07 2014 Options Key Setting or Resetting a Password amp IP Phone UI 1 Press on the phone to enter the Options List 2 Press the lt Password gt key The following screen displays ia Mon Jan 1 A Password 12 45pm Current Password New Password Re enter Password A save cancel n 5 Enter Hide Kand amp Space Password Screen Press the Current Password field A keyboard displays on the screen Enter the current user password in the text box and press the lt Enter gt key on the keyboard Press the New Password field 3 4 5 6 Enter the new user password in the text box and press the lt Enter gt key on the keyboard 7 Press th
25. field select Directed Call Pickup 2 3 4 Inthe Label field enter a label to apply to this Group Call Pickup key 5 In the Value field enter groupcallpickup 6 Inthe Line field select the line for which to apply the Group Call Pickup configuration Valid value are 1 through9 7 In the state fields check enable or uncheck disable the states you want to apply to this softkey Expansion Module Keys 8 Select an expansion module key 9 In the Value field specify the extension you want to intercept when you press this softkey For example groupcallpickup 10 In the Label field enter a label to apply to this Group Call Pickup key 11 Inthe Line field select the line for which to apply the Group Call Pickup configuration Valid value are 1 through9 12 Click Save Settings 41 001317 10 REVO3 07 2014 101 Options Key Using Directed Call Pickup Group Call Pickup Use the following procedure for the DCP GCP feature on your phone amp IP Phone UI Note Before using the DCP GCP feature on your phone you must first configure the DCP or GCP Key You must identify the extension s or phone number s you want to monitor when configuring the key See the previous procedures to con figure a DCP or GCP Key To use Directed Call Pickup DCP 1 When the monitored extension receives a call press the DCP Key to pick up the call If the monitored extension receives multiple incoming calls
26. pressing this softkey also displays the CFWD parameters The following procedure assumes you have already configured a CFWD key AND assumes there are three accounts config ured on the phone Notes If there is no CFWD softkey configured on the phone or it is removed you can still enable CFWD via the IP Phone UI at the path Services gt Call Forward e If there is only one account configured on the phone then the mode setting is ignored and the phone behaves as if the mode was set to Phone e Using the Aastra Web UI if you change the CFWD key mode to Phone all accounts synchronize to the current set ting of Account 1 41 001317 10 REVO3 07 2014 161 Managing Calls CFWD in Account Mode Default Account Mode configures CFWD for the current account in focus amp IP Phone UI 1 Press the lt Services gt Key then press the lt Call Forward gt key or Press a pre configured Call Forward softkey The following screen displays Mon Jan 1 4 Call Forward gt Account 12 45pm CFWD ALL OFF CFWD BUSY OFF CFWD NO ANS OFF CFWD ALL OFF CFWD BUSY OFF CFWD NO ANS OFF Call Forward Account Mode 2 Use the and keys to scroll the list of accounts and select an account to apply CFWD 3 Press lt Edit gt The screen displays for the account you selected The following example shows the CFWD screen for John s account Mon Jan 1 4 Call Forward gt John 12 45pm ALL Phone Num
27. see Group RTP Paging receives RTP streams on page 181 Expansion Module Keys 7 Select an expansion module key 8 In the Type field select Paging 41 001317 10 REVO3 07 2014 121 Options Key 9 In the Label field enter a label to apply to this key 10 In the Value field enter a multicast IP address and a port number for the Paging key When you press this key the phone initiates an outgoing multicast RTP session to the specified address using the specified port For example 239 0 1 15 10000 Notes e When you select Paging for the Type field the Line field is disabled e The Value field allows for one multicast address entry only e The valid port range is from 1 to 65535 11 To receive RTP steams for Group Paging you must also configure the Paging Listen Addresses parameter at the path Basic Settings gt Preferences gt Group Paging RTP Settings For more information about setting this param eter see Group RTP Paging receives RTP streams on page 181 12 Click Save Settings Using the Paging Key The following procedure describes the use of the Paging key on the IP Phone The procedure assumes you have already configured the Paging key using the Aastra Web UI amp IP Phone UI Notes 1 Recipient of a Paging call can set a global Do Not Disturb DND to ignore any incoming pages 2 For incoming Paging the phone uses the Intercom configuration settings Th
28. written functional specification relating to such products during a one 1 year period from the date of original purchase Warranty Period If there is a defect or malfunction Aastra shall at its option and as the exclusive remedy either repair or replace the product at no charge if returned within the Warranty Period If replacement parts are used in making repairs these parts may be refurbished or may contain refurbished materials If it is necessary to replace the product it may be replaced with a refurbished product of the same design and color If it should become necessary to repair or replace a defective or malfunctioning product under this warranty the provisions of this warranty shall apply to the repaired or replaced product until the expiration of ninety 90 days from the date of pick up or the date of shipment to you of the repaired or replacement product or until the end of the original Warranty Period whichever is later Proof of the original purchase date is to be provided with all products returned for warranty repairs Exclusions Aastra does not warrant its products to be compatible with the equipment of any particular telephone company This warranty does not extend to damage to products resulting from improper installation or operation alteration accident neglect abuse misuse fire or natural causes such as storms or floods after the product is in your possession Aastra will not accept liability for any dama
29. 07 2014 139 Receiving Calls Sending an Incoming Call to Voicemail You can send an incoming call directly to voicemail without answering the call using any of the methods in the following procedure amp IP Phone UI To send a call to voicemail e Do nothing and let the incoming call go directly to voicemail e Pressing the amp Reject key e Press the C Key without picking up the handset If all of the available lines on your phone are busy any additional incoming calls go directly to voicemail Your phone screen displays a voicemail icon E along with the number of waiting messages if you have unheard messages example EJ x4 c 6 L1 John Smith 401 YE 12 45pm Carol Dun ca Forward a Answer amp Reject l Pickup Ud Incoming Call Screen Reference To retrieve your voicemail messages see Voicemail on page 167 140 Mail Messages Icon 41 001317 10 REV03 07 2014 Handling Calls You can handle calls on the phone by placing calls on hold transferring calls or joining calls in a conference You can use the following method to perform these functions e To place an active call on hold you can press the key or the key e To transfer a call you can press the key or the key e To place a callin conference you can press the key or the key Each of these methods is described in the following paragraphs Placing
30. 2 None v 4 None IL 5 None v 6 None 7 None B 8 None v 9 None 10 None v 11 None w 12 Speeadiat Me liek J wm a uM a g 12 Speeddis 202 402 4 v Key 12 configured as a speed dial 41 001317 10 REVO3 07 2014 85 Options Key lt Key 12 displays in amp L1 John Smith 401 ee softkey position 2 on the phone John Smith Office 401 403 BLF al L d Line Softkey You can set a softkey to act as a line call appearance key on the 6739i This key acts as a line that behaves the same as a hard line key L1 L2 and L3 For more information about the hard line keys and behaviour of line keys see Line Keys on page 27 The following illustration shows the first four softkeys configured as Lines 4 5 6 and 7 J Call Status f amp L1 John Smith 401 Mon Jan 1 Icon 12 45pm Line Keys John Smith configured as 401 softkeys Line 6 BLE Line 7 Park 405 Pickup 406 Sao nell d Depending on the phone configuration the maximum number of total line call appearances allowed on the 6739i is 9 3 line call appearance hard keys plus 6 softkeys If all line call appearances have been set up between two different num bers a total of 8 lines can be configured You can press any line key to dial an outgoing call During incoming calls a pop up appears at the top of the screen indi ca
31. 4 Press the lt Network gt key The following information displays e IP Address e MAC address e LAN Port e PC Port 5 Use the navigation keys to scroll through the display To view error messages 6 Press the lt Error Messages gt key Errors messages that occurred during last reboot display on the screen 7 Use the navigation keys to scroll through the display 8 Press the to return to the previous menu or press the CJ to return to the idle screen 126 41 001317 10 REVO3 07 2014 Options Key Viewing the Status of Your Phone Aastra Web UI w Aastra Web UI 1 Open your web browser enter the phone s IP address or host name into the address field and press lt Enter gt To find the IP address of your phone see Finding your phone s IP Address on page 19 2 In the Username Password window enter your username and password and click OK Note For a user the default user name is user and the password field is left blank The Status window displays for the IP phone you are accessing Status System Information Operation User Password Phone Lock Softkeys and XML Keypad Speed Dial Directory Reset Basic Settings Preferences Account Configuration System Information Network Status Attribute Link State Negotiation Speed Duplex Hardware Information Attribute MAC Address BT MAC Address Platform Firmware Information Attribute Firmware Version Firmware R
32. 41 001317 10 REVO3 07 2014 51 Options Key qe Using the Options Key on the front panel of the phone you can customize your phone with specific features such as set ting the brightness of the display setting a language or activating the bluetooth device You can also configure some of these features using the Aastra Web UI Options List After pressing the Options Key the following Options List displays 52 3 Options List Audio Bluetooth oO Restart p EH Display Live Dial Set Time wv D amp Softkeys Status Advanced Lock Options List Screen Mon Jan 1 12 45pm s Language 41 001317 10 REVO3 07 2014 Options Key The following table lists the items available in the Options List on the phone Option Item Function Audio Allows you to set the following Audio Mode Headset Device Headset Mic Volume Ring Tone Tone Set Wideband RX Filters La Display Allows you to set the following Brightness Level Brightness Timer Calibrate Screen E Live Dial Allows you to enable or disable the live dialpad feature on the phone K Set Time Allows you to set the following Time Format Daylight Savings Date Format Time Zone Time Server 1 Time Server 2 Time Server 3 Language Allows you to set the following Screen Language Input Language yy t Bluetooth Allows you to view the bluetooth module status and ad
33. 9 to associate with the phone number and label you are entering When you dial the current number from the directory the outgoing call uses the line number you assigned it 9 To add another phone number and label press Baa An additional Number Label field displays 10 Repeat steps 6 through 8 to enter another number and label for the current entry 11 When you are finished entering Numbers Labels for the current entry press H This saves the entry and all associated numbers labels to the Directory on your phone Note When adding an entry number and label to the Directory you can press the any time to cancel the entry It is not saved to the Directory 12 Press the to return to the previous menu or press the ao Ko return to the idle screen 36 41 001317 10 REVO3 07 2014 Hard Keys Editing an Entry You can edit a Directory entry number and or label as required from a single entry screen Q IP Phone UI 1 Press Directory Key The Directory screen displays 2 Use the and keys to navigate the list to look for an entry or Press the 2 key For a procedure on using the search key see Using the Search Feature in the Directory on page 34 3 Press the entry you want to edit The single entry screen displays
34. Aastra Web UI if you change the DND key mode to phone all accounts synchronize to the current setting of Account 1 41 001317 10 REVO3 07 2014 155 Managing Calls DND in Account Mode Account mode configures DND for the current account in focus amp IP Phone UI 1 Press the lt Services gt Key 2 Press the lt DND gt key The following screen displays Mon Jan 1 DND gt Account 12 45pm DND in Account Mode 3 Use the and keys to scroll the list of accounts and select an account to apply DND 4 Press lt On gt to turn DND ON for the account Press lt Off gt to turn DND OFF for the current account 5 Press the to return to the previous menu or press the CJ to return to the idle screen Note You can also enable disable DND for a specific account by pressing the applicable Line key for the account and then pressing the DND softkey to toggle DND ON and OFF 156 41 001317 10 REVO3 07 2014 Managing Calls DND in Phone Mode Default Phone Mode configures DND for all accounts on the phone global setting amp IP Phone UI 1 Press the lt Services gt Key 2 Press the lt DND gt key The following screen displays DND gt Global Mon Jan 1 12 45pm DND in Phone Mode 3 Press lt On gt to turn DND ON for all accounts Press lt Off gt to turn DND OFF for all accounts 4 Press the to return to the previous menu or press the C to return to t
35. C oee amp aE ey ce a a e ea FA C2 Ge The Redial List is a stored log of up to 100 outgoing calls Your phone logs the number and or name if available of the person you called and the date and time of the call The Redial List displays from the newest outgoing call to the oldest outgoing call and is grouped by date The selected entry displays the number and date time of outgoing call LL Redial List Mon Boh John Doe The calls you a 9055552233 Displays the made from your Sun Dec 31 09 15am selected phone are grouped 1 54 entry by date from Line 1 newest to oldest Add to Directory Redial List Screen When the Redial list is full the phone deletes the oldest Redial record to accommodate the addition of new Redial records 42 41 001317 10 REVO3 07 2014 Hard Keys You can perform the following in the Redial List e View and scroll the Redial List e Dial from the Redial List e Delete a Redial record s from the Redial List e Save a Redial record to the Directory Note Your System Administrator can set your Redial key to speed dial a specific number Contact your System Administrator for more information Accessing and Viewing the Redial List Use the following procedure to access and view the Redial List amp IP Phone UI 1 Press Redial key 2 Use the and keys to navigate the list to view all Redial records in the Redial List 3 Press the to return to the previous menu or press the CJ to
36. None None None None None None None None None None Cancel None None None None None None None eoo u J 4 Inthe Type field press the lt None gt key A screen displays with softkey keys 5 Press the lt Line gt function key to apply to the softkey Note A total of 9 Line Keys can exist on the 6739i 3 hard keys Line 1 2 and 3 and 6 softkeys Inthe Label field enter a label to assign to this softkey Inthe Line field press the or to select a line to assign to the softkey Valid values are 4 through 9 Press lt Save gt to save the softkey The softkey applies to your phone immediately and displays on your idle screen Press the to return to the previous menu or press the ma v return to the idle screen wa Aastra Web UI 1 Click on Operation gt Softkeys and XML or Click on Operation gt Expansion Module ow on an Softkeys 2 Select from Key 1 through Key 55 Note A total of 9 Line Keys can exist on the 6739i 3 hard keys Line 1 2 and 3 and 6 softkeys 3 Inthe Type field select Line to apply to the key 4 Inthe Label field enter a label to apply to this key 5 In the Line field select a line to apply to this key Valid values are 4 through 9 6 In the state fields check enable or uncheck disable the states you want to apply to this softkey Expansion Module Keys 7 Select an expansion module key 8 In the Type field select Line to
37. Press the to return to the previous menu or press the a S return to the idle screen 41 001317 10 REVO3 07 2014 61 Options Key Display The Display option allows you to set the following on your phone e Brightness Level e Brightness Timer e Calibrate Screen 5 Mon Jan 1 Display 12 45pm Brightness Level Level 3 Brightness Timer Calibrate Screen Display Screen Brightness Level The Brightness Level option allows you to set the amount of light that illuminates the touchscreen s LCD display Use this option to set your preference of brightness Setting Brightness amp IP Phone UI 1 Press on the phone to enter the Options List 2 Press the lt Display gt key 3 Press the lt Brightness Level gt key The following options display e Level 1 e Level 2 e Level 3 default e Level 4 e Level5 4 Press the level of brightness you want on your phone Level 1 is the least bright and Level 5 is the most bright Default is Level 3 5 Press the to return to the previous menu or press the CJ to return to the idle screen Brightness Timer The Brightness Timer option allows you to set the amount of time you want the touchscreen s LCD display to stay illu minated before turning the brightness off during a period of inactivity For example if you set the Brightness Timer to 60 when the phone reaches 60 seconds of inactivity the LCD brightness goes OFF 62 41 001317 10 REVO
38. Quality Speakerphone Goodbye Key Message Waiting Lamp Messages Key Options Key Line Call Appearance Keys Callers List Key Speakerphone Headset Toggle Key Directory Key Mute Key Services Key Color LCD Touch Screen Conference Key Keypad Transfer Key 0000000000 Volume Control 0000000000 Hold Key 23 IP Phone Keys and Key Descriptions Key Descriptions The following table identifies the keys on the key panel of your 6739i IP phone that you can use for handling calls Your phone may contain symbol keys or text keys depending on which Model 6739i phone you purchased Images of the symbol keys and the symbol hardware platform are used throughout this document Symbol Keys Text Keys Key Description Options Key Accesses options to customize your phone Your System Administrator may have already customized some of your settings Check with your System Administrator before changing the administrator only options For more information about the Options Key see Options Key on page 52 Callers List Key Accesses a list of calls received by the phone For more information see Callers List Key on page 29 Directory Key Accesses a directory of names and phone numbers stored in alphabetical order For more information see Directory Key on page 33 Services Key Accesses enhanced features and services set up by your System Administrator For more in
39. Se ae ae Multiple Line 2D we D T Call Appearance oDe e Keys L1 L2 andL3 a ca GS Multiple Line and Call Appearances The 6739i has three line call appearance keys L1 L2 and L3 each with a corresponding status LED These line call appear ance keys represent physical lines you can use to make receive calls from to your extension or make receive calls from to a group for which your extension belongs The line call appearance LED indicates the status of that line The following table describes the behaviour of the LED on the Line Keys Line Call Appearance LED Behaviour Line Call Appearance Status Off Idle line or no call activity Light flashes quickly Ringing Light is solid Connected Light flashes slowly Hold Using the IP Phone Ul at the path Options gt Softkeys or the Aastra Web UI at the path Operation gt Softkeys and XML you can also configure up to 6 additional Line Keys When configured these Line Keys appear on the softkeys on either side of the display Note The 6739i allows up to 9 configured Line Keys 3 hard keys L1 L2 and L3 and 6 softkeys configured as Line Keys For more information about configuring Line softkeys see Line Softkey on page 86 41 001317 10 REVO3 07 2014 27 Hard Keys When the phone is taken off hook it automatically selects Line 1 L1 by default If you press a hard Line Key on the front panel of the phone L1 L2 or L3 a set of Lin
40. Unlock the Phone 1 Press the Options key on the phone to enter the Options List A Phone is Locked screen displays allowing you to press an Unlock the Phone key 2 Press Unlock the Phone A prompt Enter Unlock Password displays as well as a keyboard 3 Enter the user password and press Enter Default is blank A prompt Unlock the Phone displays 4 Press Yes to unlock the phone The phone unlocks 41 001317 10 REVO3 07 2014 133 Options Key Locking Unlocking the Phone Using the Aastra Web UI Use the following Aastra Web UI procedure to lock unlock an IP phone and prevent it from being used or configured w Aastra Web UI 1 Click on Operation gt Phone Lock Phone Lock Lock or unlock the phone Emergency Dial Plan 9111999112 1100 Lock the phone Reset User Password Save Settings Lock the Phone 2 In the Lock the Phone field click Lock The phone locks dynamically and displays the following message Phone is locked Unlock the Phone 3 Click on Operation gt Phone Lock 4 In the Unlock the Phone field click Unlock The phone unlocks dynamically and displays the following message Phone is unlocked 134 41 001317 10 REVO3 07 2014 Making Calls This section describes ways to make calls on your 6739i phone using your handset speakerphone or headset Dialing a Number amp IP Phone UI 1 Take the phone off hook by
41. Waiting Indicator Line an DND Key Mode Phone w Call Forward Key Mode Account When this feature is enabled a reminder tone is heard on the active call when another call is on hold When disabled a ring splash is heard when the active call hangs up and there is still a call on hold 3 Click Save Settings 41 001317 10 REVO3 07 2014 173 Additional Features Call Hold Reminder on single hold In previous releases the call hold reminder ring splash was triggered when you hung up a call and there was at least one other call on hold The reminder ring splash timer started only when the active call hung up and there was still another call on hold On the IP phones you can enable or disable a feature that would start the reminder ring splash timer as soon as you put a call on hold even when no other calls are active on the phone When enabled the phone initiates a reminder ring splash periodically for the single call on hold When disabled no reminder ring splash is audible You can enable or disable this feature using the Call Hold Reminder parameter in the Aastra Web UI Configuring Call Hold Reminder Use the following procedure to configure Call Hold Reminder on the IP phone Note Call Hold Reminder is disabled by default wa Aastra Web UI 1 Click on Basic Settings gt Preferences gt General Preferences General Display DTMF Digits C Enabled Play Call Waitin
42. a ai ms o cS O a a J Se pa lt D eram aL eSEE 2 unga 220e oge z U oe Dee I age H lling 20 keys on the keypad The M675i also provides 3 keys at the bottom left of the unit These keys represent Page 1 Page 2 and Page 3 of the LCD display The M675i has 20 keys available on each page totalling 60 softkeys Each key provides an LED for indicating call status The M675i provides an LCD for displaying key labels Reference For more information about using the M675i with your phone see Using the Expansion Modules on page 186 The Expansion Module keys support all of the same softkey functions as the phone You can configure the keys using the Aastra Web Ul at the path Operation gt Expansion Module lt N gt when an Expansion Module is attached to the 6739i IP Phone Reference For more information about configuring the expansion module keys with softkey functions see Softkeys on page 82 41 001317 10 REVO3 07 2014 185 Model M670i and M675i Expansion Modules Using the Expansion Modules M670i Expansion Module After configuring the softkeys on the M670i Expansion Module you can record the name of the softkey on the paper labels provided with the Expansion Module Press the softkey you want to use when applicable Softkeys 186 TH SO BLE Key 41 001317 10 REVO3
43. a Call on Hold You can place an active call on hold by pressing the Hold key or by pressing the g Hoa key When you place a call on hold only your phone can retrieve the call Q IP Phone UI To place a call on hold 1 Connect to an active call if not already connected 2 Press the Hold key on the phone or the Hola key on the screen Timer that i AE Mon ani indi L1 John smith 401 465 12 45pm indicates length of time Home 00 45 T Flash that caller has Carol Dun been on hold 6006 Intercom JS Caller on hold Call is on hold me g B rou Ere on x J Call On Hold Screen The line call appearance LED begins to flash slowly and the Message Waiting Indicator MWI flashes quickly The screen displays the information about the caller on hold and the picture ID if this feature is enabled on your phone An incremental timer clocks the amount of time that the caller has been on hold To let your caller know that they are still on hold music plays softly if this has been set up for your system The line call appearance LED for the call on hold remains flashing to indicate that you are still connected Automatic Hold When juggling between calls you do not have to press the hold key to go from one call to the next The phone automati cally puts your current call on hold as soon as you press a new line call appearance key If you have more than one call
44. a call a busy indicator on the Supervisor s phone shows that the worker s phone is in use and busy On the 67339i the busy and idle indicators show on the IP phone screen display next to the key programmed for BLF func tionality When the monitored user is idle an icon with the handset on hook shows next to the BLF key When the moni tored user is on an active call a small telephone icon is shown with the handset off hook Note You can also use a BLF configured key to dial out Contact your System Administrator for more information You can use the IP Phone UI or the Aastra Web UI to create a BLF softkey on your phone Configuring a BLF Softkey amp IP Phone UI Press on the phone to enter the Options List Press the lt Softkeys gt key By default all of the softkeys that display are configured as None Press a lt None gt key A softkey configuration screen displays Inthe Type field press the lt None gt key A screen displays with softkey keys Press the lt BLF gt function key to apply to the softkey Inthe Label field enter a label to assign to this softkey Inthe Value field enter a value to assign to this softkey Inthe Line field press the or to select a line to assign to the softkey Valid values are 1 through 9 O on A u fF VUN Press lt Save gt to save the softkey The softkey applies to your phone immediately and displays on your idle scr
45. about customizing your phone using the available options from the IP Phone UI see the section Options Key on page 52 Navigation Keys When navigating the screens on your phone the display shows navigation keys if they are applicable to the current screen The following are navigations keys you can use on your phone if required Key Description Right Navigation Key Allows you to navigate right on the current screen Left Navigation Key Allows you to exit the current screen and navigate to the previous screen Up Navigation Key Allows you to navigate up on the current screen to display additional information Down Navigation Key Allows you to navigate down on the current screen to display additional information JLi 18 41 001317 10 REVO3 07 2014 Methods for Setting Using Features on the Phone Using the Aastra Web UI The following is an example of using the Aastra Web UI In order to set features on your phone using the Aastra Web UI you need to know your phone s IP address Refer to Using the IP Phone UI on page 17 for a procedure for finding your phone s IP address Finding your phone s IP Address Q IP Phone UI 1 Press the Options Key on the phone to enter the Options List A list of keys display 2 Press the lt Status gt key The status of your phone displays on the screen The status information includes e Firmware information e Network information e Er
46. address or the qualified domain name of the Time Server in your local network Contact your System Administrator for this value Press lt Enter gt on the keyboard to save the setting Press the lt Time Server 2 gt key and repeat steps 4 and 5 Press the lt Time Server 3 gt key and repeat steps 4 and 5 Press the to return to the previous menu or press the a v return to the idle screen on QA Uu 41 001317 10 REVO3 07 2014 69 Options Key wa Aastra Web UI 1 Click on Basic Settings gt Preferences gt Time and Date Setting Time and Date Setting l Time Format 12h Date Format WWW MMM DD NTP Time Servers Enabled Time Server 1 0 0 0 0 Time Server 2 0 0 0 0 j Time Server 3 0 0 0 0 2 In the NTP Time Servers field enable NTP time serving by checking the checkbox or disable by unchecking the box default is enabled 3 In the Time Server 1 Time Server 2 and Time Server 3 fields enter IP addresses or qualified domain names for the primary secondary and tertiary time servers Note The NTP Time Servers field MUST be enabled to enter values in the Time Server fields 4 Click Save Settings 70 41 001317 10 REVO3 07 2014 Options Key Language F The Language option allows you to set the language you want to use on the IP Phone UI It also allows you to set the lan guage you want to use when inputting text into the phone
47. applies in the Connected state only Keep the Connected state enabled to use the Park softkey 108 41 001317 10 REVO3 07 2014 Options Key 5 Select another key and In the Type field select Pickup 6 In the Label field enter a label for the Pickup key Note The Pickup key applies in the Idle and Outgoing states only Keep these states enabled to use the Pickup softkey Expansion Module Keys 7 Select an expansion module key 8 In the Type field select Park 9 In the Label field enter a label for the Park key 10 Select another key to configure for Picking up a call 11 In the Label field enter a label for the Pickup key 12 Click Save Settings Using the Park Call Pickup Parked Call Softkeys Use the following procedure on the IP phones to park a call and pick up a parked call amp IP Phone UI Park a Call 1 While on a live call press the Park softkey 2 Perform the following for your specific server For Asterisk Server Server announces the extension number where the call has been parked Once the call is parked press the E ky to com plete parking For BroadWorks Server After you hear the greeting from the CallPark server enter the extension where you want to park the call For Sylantro Server Enter the extension number where you want to park the call fol lowed by key For ININ Server Enter the extens
48. apply to the key 41 001317 10 REVO3 07 2014 87 Options Key 9 Inthe Label field enter a label to apply to this key 10 In the Line field select a line to apply to this key Valid values are 4 through 9 11 Click Save Speed Dial Softkey A speed dial key allows you to output a number quickly by pressing a key configured for speed dialing You can program a softkey on the 6739i to speed dial outside numbers dial directly to another person s line or extension or to quickly access features such as Caller ID 69 and Voicemail Note You can use a speed dial key while on an active call by placing the active call on hold first and then pressing the speed dial key You can create speed dial keys using any of the following methods e IP Phone Ul at the path Options gt Softkeys Services gt Speed Dial Press and hold a softkey expansion module key e Aastra Web Ul at the paths Operation gt Softkeys and XML or Expansion Module Keys to create a softkey Note You can also press and hold a keypad key to program a speed dial For more information see Keypad Keys on page 48 You can save up to 30 speed dial numbers on the 6739 Speed Dial Prefix The speed dial feature also allows you to specify a preset string of numbers followed by a that the phone pre dials automatically After pressing the speed dial key the phone automatically dials the prefix and then waits for further digits to be input
49. are 1 through 9 13 Click Save Settings Speeddial Conf Softkey The 6739i allows you to configure a softkey or expansion module key to be used as a speed dial conference key Speed dial Conf softkey while remaining in the current call This key allows a user on a call to conference another party at a pre defined number while remaining in the call For example while on an active call a user can use the Speeddial Conf softkey to dial a recording service and have the resulting conference recorded Note If currently in a conference the Speeddial Conf softkey is disabled on the active call If you configure a softkey or expansion module key as a Speeddial Conf softkey and you press this key while on an active call the focused line changes to the dialing line A Cancel softkey displays on the phone allowing you to abort the conference speed dial if required The message Ringing displays below the number when the far end is ringing The message Conf Unavailable briefly displays when a conference is already in progress The active call is not put on hold when the speed dial number is dialed Note This feature is not compatible with centralized conferencing 114 41 001317 10 REVO3 07 2014 Options Key Configuring a Speeddial Conf Softkey Use the following procedures to configure a Speeddial Conf softkey on your phone amp IP Phone UI 1 Press on the phone to enter the Options List Press the lt Softkeys gt ke
50. auaawacid ddadaae iad aden NAA eee ele a aaa ea aaa e eS 54 PRN 3 52585 ss 3m e kta Ss E O shes Sontag EE EEE atin F Gis A aharanghep E gre Se 55 DISPIGY icicle r aian eave ade wns EEA cai aa eae da taaa ee aon dda aie ele EEE ellen Pe arg ead 62 ENV ODI 5555355 cies E aes els PERE AES MaRS AEG Kae NaI EGl Rae Hele mR Glen mame 64 Set Time irira diate abinntieatoabinetacahenhineiaiabenhimediuiages giniciadadessiniciadabesbedeideade sued 65 L guage 5c iin 500 Sei woe sas cl oA fo Gs ely eso cg deh yo ST Se fs tse ia Seb Oa dG ede lacs clad does 71 BIUCTOOED 355 2 os antes oe eas he ee ua AEE Soe Sean Ls Ween a Gia tose Men waa e men seae tie hee 76 SOROS es dea Senate dua Craith saul Crna aioe tiga saa sash dah rad EEA suet oanmasa A aaa 82 SCQCUS E ue face Sempteavengng als uk Sombie wide bag ue deg ate Rags 126 Advanced coroin a e idx a E a A hes das E a a a basen eeargete 129 PASSWOT E E E T E a arias ea held Wd wide A E name come 130 Restart ereere ressant ea daa dae eta Sha Rade owe oa dame EEA eo Eden Deedee dower eae nays ees 132 EOK oina gin dinates owned Cae awa cee danas ve wad Oe a MR et eee Se ee ee ed eee 133 Making CAMS isdiciuyicasans eps a a cena ener esearch AEAEE EEEE EE ETE AE EREE 135 Dialing a Number osictrere di oeei a E E E eed E E E EOE 135 Using Handsfree Speakerphone o ue esnennnnnnnnennnnsnnenrrssessnnerrrssrsesnersrssrsesseeses 136 Using Headset ccrsisiciroreneins td Pree geet PAA at O aE E E EA 136 Usin
51. available for selection The available languages are dependant on the language packs cur rently loaded to the IP phone 1 Click on Basic Settings gt Preferences gt Language Settings Language Settings es Webpage Language English v Input Language Pyccxutii b 2 In the Webpage Language field select a language to apply to the Aastra Web UI Note All languages may not be available for selection The available languages are dependant on the language packs currently loaded to the IP phone by your System Administrator English is the default language and cannot be changed or removed 3 Click Save Settings Note The Webpage language setting takes affect immediately 41 001317 10 REVO3 07 2014 73 Options Key Input Language You can enter text and or characters into the IP Phone UI or the Aastra Web Ul in a specific language if required To do this you must set the input language setting The 6739i supports the following input languages on the IP Phone UI and t he Aastra Web UI English German French Spanish Italian Portuguese Russian Nordic Setting Language Input amp IP Phone UI Note All languages may not be available for selection The available languages are dependant on the language packs cur rently loaded to the IP phone 1 Press Eo the phone to enter the Options List 2 Press the lt Language gt key 3 Press the lt Input Language gt key The follow
52. can navigate to the Directory screen where a new transfer key can be pressed to complete a blind transfer There is no change to start a consultative call When a directory entry is shown a Transfer key can be pressed to trigger a blind transfer The Transfer softkey has been added to the contact card in the directory and will only appear if a transfer has been initiated From this screen by press ing Dial you can do a consultative transfer and by pressing Transfer you can complete a blind transfer 5 A Mon Sep 1 LA Directory 12 45pm John Doe 9055552233 Office 1 9055551122 Home a 9055559999 7 Cell 3 4 Dial Cancel Lines A Transfer Note The line softkey is greyed out To Transfer a Call to a Contact in the Phone Directory 1 Connect to Party 1 if not already connected Party 1 is the party you want to transfer 2 Press the Key or the Transfer You should hear a dial tone as a second line opens up 3 Press the Directory key and select a contact 4 To complete a blind transfer press the Transfer Key again before the receiving end answers To complete a consultative transfer press Dial to call the contact Remain on the line to speak with Party 2 before pressing the Transfer key again to transfer Party 1 to Party 2 To cancel the transfer select Cancel on the display screen or press c 144 41 001317 10 REVO3 07 2014 Handling Calls
53. configurations administrators should refer to the Aastra SIP IP Phones Administrator Guide Documentation e Aastra 6739i SIP IP Phone Installation Guide Installation and set up instructions general features and functions and basic options to customize your phone This Installation Guide is included with the telephone Aastra 6739i SIP IP Phone User Guide Describes the most commonly used features and functions for an end user This User Guide can be downloaded from http www aastra com e Aastra SIP IP Phones Administrator Guide Describes how to set the 6739i phone up on the network and contains advanced configuration instructions for the 6739i This guide has instructions that are at an administrator level This Administrator Guide is intended for the System Administrator and can be downloaded from http www aastra com Phone Features e Large 5 7 full VGA 640x480 color touch screen display and backlight e Advanced and expandable Executive Level SIP Phone e Intuitive graphical user interface and navigation menus e Two built in 10 100 1000 Gigabit Ethernet switch ports lets you share a connection with your computer e Inline power support based on 802 3af Power over Ethernet PoE standard which eliminates power adapters e Built in Bluetooth technology for headset support e Existing 675xi Expansion Module support e USB port support for future use e Aastra Hi Q Audio Technology e Full duplex speakerphone for ha
54. display are configured as None Press a lt None gt key A softkey configuration screen displays Inthe Type field press the lt None gt key A screen displays with softkey keys Press the lt XML gt function key to apply to the softkey Inthe Label field enter a label to apply to this softkey Nn QQ WwW F amp F W N Inthe Value field specify the XML application URI to apply to this softkey Note Contact your System Administrator for the appropriate value s to enter in the Value field 8 Press lt Save gt to save the softkey The softkey applies to your phone immediately and displays on your idle screen 9 Press the to return to the previous menu or press the Cc to return to the idle screen w amp Aastra Web UI Note A ring group must be configured on the Sylantro Server in order for a GCP softkey to function 1 Click on Operation gt Softkeys and XML or Click on Operation gt Expansion Module Softkeys 2 Select from Key 1 through Key 55 3 In the Type field select XML 4 Inthe Label field enter a label to apply to this key 5 Inthe Value field enter a URI s to apply to this key Note Contact your System Administrator for the appropriate value s to enter in the Value field 6 In the state fields check enable or uncheck disable the states you want to apply to this softkey Expansion Module Keys 7 Select an expa
55. entry 3 Press the entry to display a single entry s details Using the Search Feature in the Directory Q IP Phone UI 1 Press the Search key Pp on the main Directory screen A keyboard displays Mon Jan 1 f Mon Jan 1 LA Directory 12 45pm LA Directory 12 45pm John Doe Bob West Aastra Support John Doe Jane Doe Robert Hassle l qa w e r t y u i o e al sl d fIgl h k Bksp cAP z x c v b n m Enter Hide Canc 123 Space John Doe J L L J Search Screen Search Results Screen 2 Enterthe name or phone number of the entry for which you are searching As you type characters on the keyboard the entries beginning with those characters display on the screen When you have completed your typing the entry you are looking for displays on the screen and the characters you typed display in a text box 34 41 001317 10 REV03 07 2014 Hard Keys Dialing from the Directory You can dial a phone number or extension directly from an entry in the Directory List Q IP Phone UI 1 Press Directory Key The Directory screen displays 2 Use the and keys to navigate the list to look for an entry or Press the 2 key For a procedure on using the search key see Using the Search Feature in the Directory on page 34 3 Select the entry you want to dial All of the numbers display that are associated with the single entry i e Cell Office Home etc Press a LA Directory e
56. is enabled on the softkey You can toggle DND ON and OFF by pressing the DND softkey The DND status icon displays in the status bar when DND is enabled a gt J S 3 Mon Jan 1 amp L1 John Smith 401 A L 12 45pm DND enabled for account Home Flash DND status icon in focus F ae 402 John Smith Intercom a 401 404 Park Call Forward Pickup 406 e o oO A ta Aastra Web UI 1 Click on Operation gt Softkeys and XML or Click on Operation gt Expansion Module Softkeys 2 Select from Key 1 through Key 55 3 In the Type field select Do Not Disturb to apply to the key 4 In the state fields check enable or uncheck disable the states you want to apply to this softkey Expansion Module Keys 5 Select an expansion module key 6 In the Type field select Do Not Disturb to apply to the key 7 Click Save Settings 92 41 001317 10 REVO3 07 2014 Options Key Busy Lamp Field BLF Softkey The BLF feature on the IP phones allows a specific extension to be monitored for state changes BLF monitors the status busy or idle of extensions on the IP phone Note BLF feature availability is dependant on your call manager Contact your System Administrator for more information Example A Supervisor configures BLFs on his phone for monitoring the status of a worker s phone use busy or idle When the worker picks up his phone to make
57. return to the idle screen Dialing from the Redial List Use the following procedure to dial from the Redial List amp IP Phone UI 1 Press Redial key 2 Use the and keys to navigate to the Redial record for which you want to redial 3 Press the Redial record andthen press The phone automatically redials the number from the record you selected Deleting a Single Record or All Records from the Redial List Use the following procedure to delete a single record or all records from the Redial List Q IP Phone UI 1 Press Redial key 2 Use the and keys to navigate the list to find the Redial record you want to delete 41 001317 10 REVO3 07 2014 43 Hard Keys 3 Press the Redial record and then press B ove J The following screen displays r i Mon Jan 1 CLA Redial List 12 45pm Delete Item Delete Delete All Cancel Delete Redial List Record s Screen 4 Press to delete the record you selected from the Redial List The main Redial List screen displays or Press eal to delete all records from the Redial List The main Redial List screen displays 5 Press the to return to the previous menu or press the CJ to return to the idle screen Saving a Redial Record to the Directory Use the following procedure to save a Redial record to the Directory amp IP Phone UI 1 Press Redial key Em Use the and keys to navigate to the Redial r
58. screen press or hang up the handset To cancel the transfer after dialing has been completed and the ringback tone is heard you can select Cancel Note Users are not able to edit the destination number as the phone will either match the inputted number to a dial plan or wait for the set digit timeout 4 Complete either a blind or consultative transfer a To complete a blind transfer press the Transfer Key again or Cc or hang up the handset before the set digit timeout b To complete a consultative transfer press Dial or wait for the number match or timeout and remain on the line to speak with the Party 2 before either pressing the Transfer Key or Cc or hanging up the handset to transfer Party 1 to Party 2 41 001317 10 REVO3 07 2014 143 Handling Calls Transferring Two Existing Calls The 6739i allows you to perform a transfer of a call when there are currently two active calls on the phone For example on your phone there are two calls Call on L1 and Call on L2 L1 is on hold L2 has an active call in focus You can perform the following to transfer L2 to L1 1 Press the Key or the transfer 2 Press the Lines key The Line keys display on the screen 3 Press L1 where the call is on hold L2 is transferred to L1 Completing a Transfer to a Contact in Phone Directory Users can complete a blind transfer to a contact in their local directory If a user is in a call and initiates a transfer they
59. the lt Headset Device gt key The following values display e Wired default e DHSG e Bluetooth 4 Press the value you want to set for the headset device 5 Press the value you want to set for the Audio Mode 6 Press the to return to the previous menu or press the D return to the idle screen Headset Mic Volume The Headset Mic Volume option allows you to set the volume level for the headset microphone Setting Headset Mic Volume amp IP Phone UI 1 Press on the phone to enter the Options List 2 Press the lt Audio gt key 3 Press the lt Headset Mic Volume gt key The following values display e Low e Medium default e High 4 Press the value you want to set for the headset microphone volume 5 Press the to return to the previous menu or press the a v return to the idle screen Ring Tone There are several distinct ring tones a user can select to set on the IP phones You can enable disable these ring tones on a global or per line basis 41 001317 10 REVO3 07 2014 57 Options Key The following table identifies the valid settings and default values for each type of configuration method Ring Tones Table Configuration Method Valid Values Default Value IP Phone UI Global Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent Global Setting Tone 1 Aastra Web UI Global Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent Global Setting Tone 1 Lines 1 to9 Per Line Setting
60. through 9 p g y g O OOo NOAUA UUN Press lt Save gt to save the softkey The softkey applies to your phone immediately and displays on your idle screen 10 Press the to return to the previous menu or press the CJ to return to the idle screen Editing a Speed Dial Softkey Expansion Module key Using the IP Phone UI amp IP Phone UI 1 Press E3 on the phone to enter the Options List Press the lt Softkeys gt key Press the speed dial softkey you want to edit The speed dial softkey screen displays Edit the fields as applicable and press lt Save gt Press the to return to the previous menu or press the CJ to return to the idle screen U W N Creating a Speed Dial Key on a Softkey Expansion Module Key using the press and hold feature Pressing and holding down a blank softkey or expansion module key on the phone initiates a speed dial feature Notes 1 The softkey or expansion module key must have no preassigned function key must be set to None or Empty in order to use the press and hold feature to create a speed dial key 2 You can also press and hold a keypad key to program a speed dial For more information see Keypad Keys on page 48 41 001317 10 REVO3 07 2014 89 Options Key Configuring a Speed Dial on a Softkey Expansion Module Key using the press and hold feature Using the IP Phone UI Use the following procedure to configure a speed dial key on a softkey or expansion mo
61. va number 9055552233 key and then John Doe the Dial key ee ane 9055552233 to dial the 9055559999 number Cell 3 Delete A Edit Single Entry Screen Note A picture ID displays when you select an entry in the Directory if your System Administrator enabled this fea ture on your phone Contact your System Administrator for more information about the picture ID feature 4 Press a number key and then the Dial key to dial the number or extension The phone goes off hook and auto matically dials the number from the Directory For example pressing the Office key in the screen above and then the Dial key dials 9055552233 automatically from the Directory Managing the Directory List From the Directory List in the IP Phone UI you can perform the following e Adding an Entry e Editing an Entry e Deleting an Entry You can also save entries to the Directory from the Caller List and Redial List For information on saving entries from the Caller List see Saving a Caller Record to the Directory on page 31 For information on saving entries from the Redial List see Saving a Redial Record to the Directory on page 44 41 001317 10 REVO3 07 2014 35 Hard Keys Adding an Entry You can add up to 200 entries to your Directory You can also store up to a maximum of 7 numbers associated with a sin gle entry i e office number cell number home number etc You can apply custom labels to e
62. you may need to restart your phone For more information about connecting your phone see the Aastra 6739i IP Phone Installation Guide Check with your system or network administrator for assistance Note If the phone displays No Service you can still use the phone but it is not registered with the Registrar For more infor mation about registering your phone see your System Administrator 41 001317 10 REVO3 07 2014 7 Getting Started Idle Screen When the phone is successfully connected to the network the phone displays the Idle screen The idle screen is shown whenever your phone is not in use rc Status Icon r a Day Date Time shows here as amp L1 John Smith 401 orden phone onhook P C and idle John Smith E User Name and Phone Number L Extension Softkeys Ba Note Your System Administrator sets up your SIP screen name line number and any other administrative features required If your name does not display on the screen contact your System Administrator The Idle screen lists your name and or extension SIP screen name and day date and time In the above screen the L1 indicates John Smith with extension 401 is configured on Line 1 The A icon indicates the phone is idle and the hand set is on hook By default the softkeys display as empty You can configure these softkeys with specific functions using the Aastra Web User Interface UI
63. 014 Additional Features Gro up RTP Paging receives RTP streams You can configure the phone to allow it to receive a Real Time Transport Protocol RTP stream from pre configured multi cast address es without involving SIP signalling This is called Group Paging on the IP phones You can specify up to 5 mul ticast addresses that the phone listens for on the network This feature is configurable using the Aastra Web UI only The 6739i in the local network listens for RTP on the pre configured multicast address The Phone displays the Paging message to the phone s LCD It uses the G711 uLaw CODEC for multicast RTP The recipient can drop the incoming page if required The recipient can also set Do Not Disturb DND to ignore any incoming pages For incoming RTP multicasts the ringing display is dependant on the setting for the Allow Barge In parameter See Allow Barge In on page 179 If this parameter is disabled and there is no other call on the phone then the paging is automatically played via the default audio device If there is an existing call on the phone the call initially displays in the ringing state The user has the option to accept ignore the call If the Allow Barge In parameter is enabled the RTP multicast call barges in and any existing calls are put on hold If an RTP multicast session already exists on the phone and the phone receives another incoming RTP multicast session the priority is
64. 014 Options Key Key Function Description Speeddial Conf idle connected incoming outgoing busy Speeddial MWI idle connected incoming outgoing busy Intercom idle connected incoming outgoing busy Phone Lock All states disabled Paging All states disabled Empty idle connected incoming outgoing busy Note Softkey states can only be enabled disabled using the Aastra Web UI The states for each softkey display enabled by default To disable a state you uncheck the box Key Display Behaviour On the 6739i IP Phone you can configure 55 softkeys with specific functions If you have no softkeys configured on the IP Phone and you assign softkey functions to higher number keys in the Aastra Web UI the key functions automatically appear in the first available position on the LCD display For example if softkey 1 is set to BLF Xfer and softkeys 2 through 11 are set to None and you configure softkey 12 as the following Type speeddial Label LAB Value 3456 after saving the settings the LAB label actually appears in position 2 of the LCD A softkey function of None does not display on the idle screen at all The following illustrations show the configuration of Key 12 and how that key displays on the phone Softkeys Configuration Key Type Label Value Line Idle Connected Incoming Outgoing Busy fe a CO e a 2 None a
65. 1 001317 10 REV03 07 2014 Options Key Key Function Description Pickup Indicates the key is configured to pick up parked calls when pressed Your System Administrator must set configuration parameters before you can use the Pickup feature Last Call Return Indicates the key is configured for last call return when pressed Call Forward Indicates the key is configured as a Call Forward key When pressed the IP Phone UI displays the Call Forward menus BLF Xfer Indicates the key is configured as a simplified BLF key and a transfer key You can use this key to perform the BLF function or you can use it as a transfer key to transfer calls Speeddial Xfer Indicates the key is configured as a simplified speed dial key and a transfer key You can use this key to perform speed dial functions or you can use it as a transfer key to transfer calls Speeddial Conf Indicates the key is configured as a speed dial key and a conference key You can use this key to speed dial from within a conference call and add the new call directly to the conference Speeddial MWI Indicates the key is configured as a speed dial key for a voicemail account You can use this key to monitor and call a voicemail account Configuring multiple Speeddial MWI keys allows you to monitor and call multiple voicemail accounts Icom Intercom Indicates the key is configured to be used for intercom calls Phone Lock Indicate
66. 3 07 2014 Options Key Setting Brightness Timer amp IP Phone UI 1 Press on the phone to enter the Options List Press the lt Display gt key Press the lt Brightness Timer gt key A text box displays Press the text box A pop up keyboard displays wu F amp F W N Press the 123 key and enter a value in seconds for the Brightness Timer You can set the Brightness Timer from 0 to 7200 seconds Default is 600 10 minutes 6 Press the to return to the previous menu or press the B KS return to the idle screen Calibrate Screen The Calibrate Screen option allows you to calibrate the color touchscreen This process makes fine adjustments to the color screen on the phone for optimal display purposes Calibrating the Screen amp IP Phone UI 1 Press on the phone to enter the Options List 2 Press the lt Display gt key 3 Press the lt Calibrate Screen gt key A Recalibrate touchscreen prompt displays 4 Press Yes to continue or No to cancel the recalibration 5 If you press Yes the following messages display Waiting for touchscreen activity to subside 6 Press the screen as indicated by each prompt using a SOFT fine tip stylus pen Do not use a sharp object such as an ink pen or pencil which may damage the touch screen Touch the UPPER LEFT corner of the screen Touch the UPPER RIGHT corner of the screen
67. 905 1234567 All o a o No Answer Save Settings 5 For each account enable DND by placing a check mark in the box Disable DND by unchecking the box Notes 1 If you selected Account or Custom mode in step 2 you can enable disable each account or all accounts as applicable If you selected Phone mode the first account allows you to change the DND status for all accounts 2 Number and name of accounts that display to this screen are dependant on the number and name of accounts configured on the phone In the screen in step 4 Screenname1 is configured on Line 1 Screenname2 is config ured on Line 2 and Screenname3 is configured on Line 3 Only your Administrator can create accounts for your phone Contact your Administrator for more information 6 Click Save Settings The changes takes affect immediately without a reboot Turning DND ON OFF using the IP Phone UI After you add a DND key to your phone you can toggle the DND state using this key Use the following procedure to tog gle DND ON and OFF on the IP Phone The following procedures assume you have already configured a DND key AND assumes there are three accounts config ured on the phone Notes If there is no DND key configured or if it is removed DND is disabled on the IP Phone e If there is only one account configured on the phone then the mode setting is ignored and the phone behaves as if the mode was set to Phone e Using the
68. Aastra Model 67391 IP Phone AZSTRA A Mitel Company User Guide Release 3 3 1 Service Pack 4 41 001317 10 REVO3 07 2014 Software License Agreement Aastra hereinafter known as Seller grants to Customer a personal worldwide non transferable non sublicenseable and non exclusive restricted use license to use Software in object form solely with the Equipment for which the Soft ware was intended This Product may integrate programs licensed to Aastra by third party Suppliers for distribution under the terms of this agreement These programs are confidential and proprietary and are protected as such by copy right law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdic tion of the Customer In addition these confidential and proprietary programs are works conforming to the require ments of Section 401 of title 17 of the United States Code Customer shall not disclose to any third party such confiden tial and proprietary programs and information and shall not export licensed Software to any country except in accord ance with United States Export laws and restrictions Customer agrees to not reverse engineer decompile disassemble or display Software furnished in object code form Customer shall not modify copy reproduce distribute transcribe translate or reduce to electronic medium or machine readable form or language derive source code without the express written
69. DD e DD MMM YYYY e DD MM YYYY e WWW DD MMM e DD MM YY e DD MMM e DD MM YY e DD MM YYYY 4 Press the value you want to set for the Date Format 5 Press the to return to the previous menu or press the E KS return to the idle screen Note The date appears on the phone s idle screen in the date format you set 41 001317 10 REVO3 07 2014 67 Options Key wa Aastra Web UI 1 Click on Basic Settings gt Preferences gt Time and Date Setting Time and Date Setting Time Format 12h Date Format WWW MMM DD NTP Time Servers Enabled Time Server 1 0 0 0 0 Time Server 2 0 0 0 0 Time Server 3 0 0 0 0 2 In the Date Format field select the date format you want to use on your phone Valid values are e WWW MMM DD default e MM DD YY e DD MMM YY e MMM DD e YYYY MM DD e DD MMM YYYY e DD MM YYYY e WWW DD MMM e DD MM YY e DD MMM e DD MM YY e DD MM YYYY 3 Click Save Settings Note The date appears on the phone s idle screen in the date format you set Time Zone The 6739i allows you to set your geographic location time zone on the phone The time zone should be set to the coun try where you are using the phone Appendix A Time Zone Codes lists all of the time zones that the phone supports 68 41 001317 10 REVO3 07 2014 Options Key Setting Time Zone amp IP Phone UI 1 Press on the phone to enter the Options List 2 Press the lt Se
70. Global Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent Per Line Setting Global Setting Ring Tone Q IP Phone UI Note When you set the Ring Tone using the IP Phone UI all lines on the phone use the same ring tone global basis only 1 Press on the phone to enter the Options List 2 Press the lt Audio gt key 3 Press the lt Ring Tone gt key The following values display e Global per line setting e Tone 1 default e Tone 3 e Tone4 e Tone5 e Silent 4 Press the value you want to set for the Ring Tone 5 Press the to return to the previous menu or press the Ca to return to the idle screen 58 41 001317 10 REVO3 07 2014 Options Key wa Aastra Web UI 1 Click on Basic Settings gt Preferences gt Ring Tones Note You can set the Ring Tones on a global or per line basis using the Aastra Web UI Ring Tones Tone Set Global Ring Tone Line 1 Line 2 Line 3 Line 4 Line 5 Line 6 Line 7 Line 8 Line 9 For global configuration 2 In the Ring Tones section select a ring tone from the Global Ring Tone field Valid values are Tone 1 default Tone 2 Tone 3 Tone 4 Tone 5 and Silent Note See the Ring Tones Table on page 58 for valid values For per line configuration 3 4 Tone 3 Tone 4 Tone 5 and Silent Note See the Ring Tones Table on page 58 for valid values Click Save Settings Tone Set US Global Global
71. Held Slow Flashing Green Far end Slow Flashing Red Far end Hold private Slow Flashing Green Far end Solid Red Far end Bridge active Solid Green Far end Solid Red Far end Bridge held Slow Flashing Green Far end Solid Red Far end Softkey Line Keys State Call Icon Call LED Non Call Icon Non Call LED Idle Small circle None Small circle None Seized N A N A Solid Circle Solid Red Progressing outgoing call Empty circle Solid Red Solid Circle Solid Red Alerting incoming call Empty blinking circle Flashing Red N A N A Active Empty circle Solid Red Solid Circle Solid Red Held Reverse empty blinking circle Slow Flashing Red Solid Reverse Circle Slow Flashing Red Hold private Reverse empty blinking circle Slow Flashing Red Solid Circle Solid Red Bridge active Empty circle Solid Red Solid Circle Solid Red Bridge held Reverse empty blinking circle Slow Flashing Red Solid Circle Solid Red Line Key Phone Behaviour State Call Line Key Pressed Non Call Line Key Pressed Idle N A Attempt to seize the line Seized Hang up Ignore Progressing Hang up Ignore Alerting Answer N A Active Hold Bridge Held Retrieve Bridge Hold private Retrieve Ignore Bridge active Hold Bridge Bridge held Retrieve Bridge 41 001317 10 REVO3 07 2014 183 Additional Features Star Codes All of the main call handling and extension management features using star codes can be set on your phone by your Administrator Contact
72. L customized services are created and provided by your System Administrator through the diverse web based lan guage of XML Availability of these services depends on your phone system or service provider and must be enabled by your System Administrator For more information about setting up XML services see Configuring XML Services on page 105 41 001317 10 REVO3 07 2014 45 Hard Keys Conference Key The 6739i has a Conference Key on the front panel of the phone Pressing the Conference key allows you to join multi ple calls into a conference 7 m 2 f ASTRA 67391 q SMa wWe aoee D 3 ce ery Conference Key L rx I LI G gt A ca GH The 6739i IP phone offers two methods of conferencing e Local conferencing default method e Centralized conferencing for Sylantro and Broadsoft Servers Administrator must enable this method Reference For more information about using the Conference Key for joining calls see Conferencing Calls on page 146 Transfer Key The 6739i has a Transfer Key on the front panel of the phone Pressing the Transfer Key allows you to transfer calls as required o P lt AASTRA 6739i ji ean ae aoee ay Transfer Key SSF ae 46 41 001317 10 REVO3 07 2014 Hard Keys The 6739i IP phone offers two methods of transferring a call e Blind Transfer Transfers an incoming call before you
73. Multiple Conferences for Sylantro Server only Note The 6739i is limited to 9 conferences a single conference each on lines 1 through 9 Q IP Phone UI a a A W Start Conference 1 using the procedures in the previous section Setting Up a Conference with Multiple Parties for Sylantro and Broadsoft Servers on page 149 When you are finished adding all required parties to Conference 1 press an available Line Key to start Conference 2 You are Party 1 on Conference 2 Call Party 2 When Party 2 answers press the Key or the con Press an available Line Key Call Party 3 for Conference 2 When Party 3 answers press the Conf Key to join Parties 1 whichis yourself Party 2 and Party 3 on Conference 2 You now have two active conferences on two different lines Note When you are connected to multiple conference calls and you put a conference on hold the conference may be on hold for a limited period of time before it is disconnected Contact your System Administrator for more infor mation If any party in a conference hangs up including the party that began the conference all other parties in the conference are still connected Joining Additional Parties to Active Conferences In centralized conferencing you can join multiple incoming or outgoing calls to active conferences Before following this procedure at least one active conference must exist on your phone amp IP Phone UI
74. OOBS 0161 O15F 0165 0174 O2DD 017E 017C 180 181 182 183 184 185 186 187 188 189 190 191 APETECE CLE EVE Pb ye o00c4 0139 0106 O0c7 010C 00C3 0118 OOCB 0118 OOCD OOCE 010E 196 197 198 199 200 201 202 203 204 205 206 207 OO Oo lt RAUTU ho 0 YIT 00D4 0150 00D6 OOD 0158 016E OODA 0170 OODC OODD 0162 212 213 214 215 216 217 218 219 220 221 222 7 fA Y A s A alhpele e e e le 1 i OOE4 0134 0107 OOE 010D OOES 0119 OOEB 0115 OOED OOEE O10F 228 229 230 231 232 233 234 235 236 237 238 239 6l lel l lalalalaly e OOF4 0151 OOF6 OOF 0159 016F OOFA 0171 OOFC OOFD 0163 02D9 244 245 246 247 248 249 250 251 252 253 254 255 71 Options Key Screen Language and Webpage Language On the 6739i you can set your phone and or the Aastra Web UI to display in the following languages e English e Czech e Catalan e Valencian e Welsh e German e Danish e Spanish e Mexican Spanish e Finnish e French e Canadian French e Italian e Dutch e Dutch Netherlands e Norwegian e Polish e Portuguese e Portuguese Brazilian e Romanian e Russian e Slovak e Swedish e Turkish Note All languages may not be available for selection The available languages are dependant on the language packs cur rently loaded on your phone Contact your System Administrator for more information about available language packs The screen language settings in the IP Phone UI work independently from the Webpage language settin
75. P Phone UI in two ways e By pressing any configured XML softkey e By pressing the Services key on the front panel y AASTRA 6739i jil i E Services Key TILKE BORBB8 eQgeee WTTTR gg H KEI You can configure an XML softkey using the IP Phone UI at the location Options gt Softkeys or using the Aastra Web Ul at Operations gt Softkeys and XML or Operations gt Expansion Module When configuring an XML softkey you must specify the URI of the service you are accessing in the Value field You can specify a label for the XML softkey in the Label field This label displays on your phone as the XML softkey You can add an XML service to your Services Menu using the Aastra Web UI You can specify the label for the service in the XML Application Title field and the URI provided by your System Administrator in the XML Application URI field The XML Application URI is the URI loaded by your phone Note Contact your System Administrator for an applicable URI After the XML application is applied you can use the IP Phone UI and press the XML softkey or press the Services key to access the XML service 41 001317 10 REVO3 07 2014 103 Options Key Configuring an XML Softkey Use the following procedures to configure an XML key on your phone amp IP Phone UI 1 Press on the phone to enter the Options List Press the lt Softkeys gt key By default all of the softkeys that
76. P phone the phone plays a tone if Play Warning Tone is enabled to alert the user before answering the inter com call If auto answer is disabled the phone treats the incoming intercom call as a normal call Play Warning Tone Allows you to enable or disable a warning tone to play when the phone receives an incoming intercom call on an active line Allow Barge In Allows you to enable or disable how the phone handles incoming intercom calls while the phone is on an active call Reference For more information about the incoming Intercom features and for procedures on setting these features see Incoming Intercom Call Features on page 179 41 001317 10 REVO3 07 2014 137 Making Calls Muting a Call You can use the Mute key to mute the handset headset or speakerphone When you use the mute key on your phone you cannot be heard on an active call or on a conference For muted calls the handsfree LED flashes and the Mute key LED is ON amp IP Phone UI To mute a call e You can use the Mute key to mute the handset headset or speakerphone The speaker light flashes slowly and you can hear the caller but they cannot hear you To switch mute on or off press Note If you place a muted call on hold the phone automatically takes the call off mute when you reconnect to the call 138 41 001317 10 REVO3 07 2014 Receiving Calls When your phone receives an incoming call a ringing status icon E dis
77. Press the keys associated with a called Interactive Voice Response IVR system 48 41 001317 10 REV03 07 2014 Hard Keys Using a Keypad Key to Configure a Speed Dial Pressing and holding down an unprogrammed keypad key on the phone initiates the create a speed dial feature Note The keypad key must have no preassigned function key must be unprogrammed in order to use the press and hold feature to create a speed dial key For more information about configuring a speed dial key see Speed Dial Softkey on page 88 Use the following procedure to create a keypad speed dial amp IP Phone UI 1 Press a keypad key for 3 seconds The following screen displays Mon Jan 1 W Softkeys 12 45pm Type Speeddial Line 1 Number m cancel Note You can press the Cancel key at anytime during the speed dial programming to cancel and not save the speed dial information 2 In the Line field press the or to select a line to assign to the speed dial key Valid values are 1 through 9 This is the line that the phone opens to dial the number after you press the speed dial key By default the phone uses Line 1 3 Press the Number field A keyboard displays Enter a number for the speed dial key using the displayed keyboard 41 001317 10 REVO3 07 2014 49 Hard Keys 4 Press Esae t save the speed dial key The following is an example of the s
78. Settings gt Preferences gt General Preferences General Display DTMF Digits C Enabled Play Call Waiting Tone M Enabled Stuttered Dial Tone M Enabled XML Beep Support M Enabled Status Scroll Delay seconds 5 Call Hold Reminder During Active Calls Cl Enabled Call Hold Reminder C Enabled Call Waiting Tone Period 0 Preferred line 1 M Preferred line Timeout seconds 0 Message Waiting Indicator Line All v DND Key Mode Phone w Call Forward Key Mode Account 2 Enable the Display DTMF Digits field by checking the check box Disable this field by unchecking the box Default is disabled 3 Click Save Settings 168 41 001317 10 REVO3 07 2014 Additional Features Play Call Waiting Tone You can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone Configuring Call Waiting Tone Use the following procedures to configure a call waiting tone on the IP phone Note Play Call Waiting Tone is enabled by default wa Aastra Web UI 1 Click on Basic Settings gt Preferences gt General Preferences General Display DTMF Digits C Enabled Play Call Waiting Tone Enabled Stuttered Dial Tone Enabled XML Beep Support Enabled Status Scroll Delay seconds 5 Call Hold Reminder During Active Calls Cl Enabled Call Hold Reminder C Enabled Call Waiting Tone Period 0 Preferr
79. Silence keys also display allowing you to select how you Ringing ee gt Mon Jan 1 Status Icon E L1 John Smith 401 A eal 5 Apr callie of incoming caller Home Flash Carol Dun 402 6006 Intercom DND Paging 404 Park Call Forward amp Answer ak Reject Pickup Incoming Call keys 406 amp Silence e o O q Incoming Call Screen Key Description Answer Button Press this button to answer the incoming call Answer amp Reject Reject Button Press this button to reject the incoming call and direct the call to your voicemail f By Silence Silence Button Press this button to silence the ringer during the incoming call 41 001317 10 REVO3 07 2014 13 Getting Started Multiple Incoming Calls Screens When multiple calls come into the phone each incoming call is directed to a non busy line on the phone The phone screen displays a pop up of each incoming call in the status bar at the top of the screen shown as incoming caller Dan Jones 507 on Line 3 in the following example a Call in progress on Line 1 Home 402 DND 404 Call Forward amp L1 John Smith 401 amp N Mon Jan 1 Carol Dun 6006 406 Hi Cancel 12 45pm Intercom an Multiple Incoming Calls Screen 1 Pop up of another incoming caller on Line 2
80. Stuttered Dial TONE si ie rira rar IAEN aT isdn instvang deep ENERET ERRER TARNA IN EEREN ARN ARAARA TENE Lie ERRAR 170 XML Beep Supports saa die acess vias Seen don wlan EEEE ar Rain RE dong Ra a a MUR Pies RAS RDS San Ra ee aie eR 171 Status Scroll Delay icccicividiscvsonavecied Misia e wy E A aber claeeen needs 172 Call Hold Reminder During Active Calls 0 0 ccc cc cece cence cece eee e eee e eee e eee e eee ee seen eee eeeeee 173 Call Hold Reminder on single hold cece ccc cee ee ene ene n ee ne nen eee eee e nents 174 Call Waiting TONE Period r cs0ic ceid cc oies eed eben rales A a dy headrest EEA ty headed ban 175 Preferred Line and Preferred Line Timeout 0 cece cece cence ence ene e ene ne ene eee een eenenes 176 Message Waiting Indicator micaia aa leases tea riied aaa te taint E EEE ceed dag eee ein 178 Incoming Intercom Call Features 0 cece cece ccc cee eee eee eee eee eee n nent eee nent ene n eee ees 179 Using Redial Key for Last Number Redial 06 cc ccccee cece cnet eee een e teen eee ee ee eeeeneees 180 Group RTP Paging receives RTP streams 0 cece cece eee eee eee eee eee e teen tees eee e eens ee eeee 181 Shared Call Appearance SCA Call Bridging 6 0 c cece ccc nnee eee enn en eee eee n eee eneeeees 182 EGE COD CS ic ois sto idee rare goeaSen nate ue aus eae vee Mead sae Poe E Peed aaciy een e untied 184 Call WGIEING i iiiii cca chs Fear riee
81. Why is my display blank Ensure that power is being provided to your phone If your network does not provide inline power over Ethernet you can obtain an additional accessory the Aastra PoE Power over Ethernet inline power supply to provide power over Eth ernet locally to your phone See the section Connecting to the Network and to Power in the Aastra 6739 Installation Guide for details Why is my speakerphone not working If you press the key and the speaker light flashes and you do not hear dial tone through the speaker phone the Set Audio option in the phone s Options list has been set up for headset use Press a second time and if the light goes out the phone has been set up to be used only with a headset or handset If the light stays on steady and you hear dial tone the phone has been set up so that you can alternate between the speakerphone and the headset by pressing See the section Audio on page 55 for instructions on how to change the Set Audio option Why can t I get a dial tone Check for any loose connections and that the phone has been installed properly For installation instructions please refer to the Installation and Setup section in the Aastra 6739i Installation Guide provided with your phone Why doesn t my phone ring Check the ring volume on your phone It may be turned down or turned off To adjust the ringer volume setting press the volume key when the phone is on hook and idle For mor
82. a Web UI all lines on the phone use the same Tone Set global basis only 1 Click on Basic Settings gt Preferences gt Ring Tones 60 Ring Tones Tone Set Global Ring Tone Line 1 Line 2 Line 3 Line 4 Line 5 Line 6 Line 7 Line 8 Line 9 US Tone 1 Global Global Global Global Global Global Global Global S 1 SINS SINS IS INS IS IN Global 41 001317 10 REVO3 07 2014 Options Key 2 In the Ring Tones section select a country from the Tone Set field Valid values are Australia Brazil Europe France Germany Italy Italy2 Malaysia Mexico Brazil Russia Slovakia UK and US Default is US 3 Click Save Settings Wideband RX Filters The WBand RX Filters option allows you to select and save a preferred wideband audio equalizer setting for the handset and speakerphone audio paths Setting Wideband RX Filters amp IP Phone UI 1 Press on the phone to enter the Options List Press the lt Audio gt key Navigate to the second page by pressing and press the lt WBand RX Filters gt key Press the settings button next to the audio path i e Speaker or Handset you would like to make changes to wu F amp F WU N Press the wideband audio equalizer setting you want to apply for the audio path The default settings for the respective audio paths are Spkr Setting1 and HS Setting1 6
83. ach entry as required Q IP Phone UI 1 Press Directory Key The Directory screen displays 2 Press the key r Mon Jan 1 z on Jan i Mon Jan 1 LA Directory 12 45pm LA Directory 12 45pm Name John Doe Bob West Aastra Support First Last Jane Doe Robert Hassle James Devon Daniel Foster Marcus Murphy Arash Moosam Walter Dolaugh Kevin Hellisk Ba add ad e lt lt Directory Screen Adding an Entry Screen 3 Press the First field enter the first name of the person you are adding to your directory and then press lt Enter gt Use the pop up keyboard to enter the first name 4 Press the Last field enter the last name of the person you are adding to your directory and then press lt Enter gt 5 Press add The Number Label fields display on the screen Number Label Line E oya This number indicates the Line number 6 Press the Number field enter the number of the person you are adding to your directory and then press lt Enter gt Use the pop up keyboard to enter the number 7 Press the Label field enter the label associated with the number you just entered and then press lt Enter gt Use the pop up keyboard to enter the label Press the i gt keys to select a Line 1 through
84. aide CST AU Darwin CST AU Perth WST AW Aruba AST AZ Baku AZT BA Sarajevo EET BB Barbados AST BE Brussels CET BG Sofia EET BM Bermuda AST BO La Paz BOT BR Noronha FNT BR Belem BRT BR Fortaleza BRT BR Recife BRT BR Araguaina BRS BR Maceio BRT BR Sao Paulo BRS BR Cuiaba AMS BR Porto Velho AMT BR Boa Vista AMT BR Manaus AMT BR Eirunepe ACT BR Rio Branco ACT BS Nassau EST BY Minsk EET BZ Belize CST 41 001317 10 REVO3 07 2014 Appendix A Time Zone Codes Time Zone Name Time Zone Code CA Newfoundland NST CA Atlantic AST CA Eastern EST CA Saskatchewan EST CA Central CST CA Mountain MST CA Pacific PST CA Yukon PST CH Zurich CET Ck Rarotonga CKS CL Santiago CLS CL Easter EAS CN Beijing CST CO Bogota cos CR Costa Rica CST CU Havana CST CY Nicosia EES CZ Prague CET DE Berlin CET DK Copenhagen CET DM Dominica AST DO Santo Domingo AST EE Tallinn EET ES Madrid CET ES Canary WET Fl Helsinki EET FJ Fiji NZT FK Stanley FKS FO Faeroe WET FR Paris CET GB London GMT GB Belfast GMT GD Grenada AST GE Tbilisi GET GF Cayenne GFT Gl Gibraltar CET GP Guadeloupe AST GR Athens EET GS South Georgia GST GT Guatemala CST GU Guam CST GY Guyana GYT HK Hong Kong HKS HN Tegucigalpa CST HR Zagreb CET HT Port au Prince EST HU Budapest CET lE Dublin GMT IS Reykjavik GMT IT Rome CET JM Jamaica EST JP Tokyo JST KY Cayman EST A 2 41 001317 10 REVO3 07 2014 Appendix A Time Zone Codes
85. an E EAn 141 Options Advanced Bluetooth Display language Password Restart Set Time SOFtKEYS sssssssssssssssssssss Index 2 Status Options key P Paging Key ses scsssescssccses sicscessassascoussecssntossiavesnsscqesasssgsaconstedaneasssease E Ey paging softkeys for Park and Pickup keys Password setting or resetting Phone Lock softkey plugging in the phone preferred line ie Preferred line timeout wu eeeessssssssscccssseecccssseccccssneccecesseececessssecessnecseensseeeeesneees R Redial key Restarting your phone Ring TONE sesse setting ring tone Ring Tone table RTP paging group S Services key SIP account status softkeys ACD key BLF key BLF List key 94 BLF Xfer key 111 Call Forward key DCP and GCP 99 DND key 91 Empty key 124 Intercom key Last Call Return Icr Line keys L1 L2 L3 None key Paging key Park and Pickup keys phone lock Speeddial Conf key Speeddial Xfer key speeddials state based XML key speaker headset mode Speakerphone headset key speeddial PMO TIN LON menean ae speeddial softkey using press and hold to program Speeddial Xfer key star codes starting up the phone Status Of SIP ACCOUNTS sissies osea eaaa saias viewing on your phone viewing via the Aastra Web UI s statusserolli
86. answer it e Consultative Transfer Transfers an incoming call after you answer it Reference For more information about using the Transfer Key transferring calls and for screens that display when you transfer a call see Transferring Calls on page 142 Messages Key The 6739i has a Messages Key on the front panel of the phone Pressing the Messages Key allows you to access your voicemail messages pan 4 z AASTRA 6739i ji Messages Key 000000 HOTTER 00006 Pressing the Messages Key directly connects to a voicemail server if configured by your Administrator and allows you to access your voice mailbox to access your messages Reference For more information about using the Messages Key see Voicemail on page 167 41 001317 10 REVO3 07 2014 47 Hard Keys Keypad Keys The 6739i has a keypad with digits from 0 through 9 a key and a key Keys 2 through 9 contain the letters of the alphabet The 6739 phone keypad includes the following Keypad Key Description 0 Dials 0 Dials the Operator on a registered phone 1 Dials 1 2 ABC Dials 2 When entering text this key enters A with one press B with two presses and C with three presses 3 DEF Dials 3 When entering text this key enters D with one press E with two presses and F with three presses 4 GHI Dials 4 When entering text this key enters G with one press H wit
87. arame ters using the Aastra Web UI The following table describes these features Incoming Intercom Features in Aastra Web UI Description Auto Answer Allows you to enable or disable the IP phone to automatically answer an Intercom call If auto answer is enabled on the IP phone the phone plays a tone if Play Warning Tone is enabled to alert the user before answering the intercom call If auto answer is disabled the phone treats the incoming intercom call as a normal call Your Administrator can set a time period delay before the phone automatically answers Con tact your System Administrator for more information Microphone Mute Allows you to enable or disable the microphone on the IP phone for Intercom calls made by the originating caller Play Warning Tone Allows you to enable or disable a warning tone to play when the phone receives an incoming intercom call on an active line Allow Barge In Allows you to enable or disable how the phone handles incoming intercom calls while the phone is on an active call Auto Answer Play Warning Tone The auto answer feature on the IP phone allows you to enable or disable automatic answering for an Intercom call If Auto Answer is enabled the phone automatically answers an incoming intercom call If Play Warning Tone is also ena bled the phone plays a tone to alert you before answering the intercom call If Auto Answer is disabled the phone treats the incom
88. arance key of the active call to end the call If connected through the handset you can also place the handset back on hook to end the call 41 001317 10 REVO3 07 2014 151 Managing Calls The 6739i has several features that make it easier to manage calls These features include e Do Not Disturb DND e Call Forwarding e Missed Calls Indicator e Voicemail Account Configuration DND and Call Forwarding The 6739i has a feature that allows you to configure Do Not Disturb DND and Call Forwarding CFWD for single accounts or multiple accounts on the phone You can set specific modes for the way you want the phone to handle DND and CFWD The three modes you can set on the phone for these features are e Account e Phone e Custom The following paragraphs describe account based DND and CFWD e DND Account Based Configuration e Call Forward Account Based Configuration DND Account Based Configuration Do Not Disturb DND is a feature on the phone that prevents the phone from ringing and receiving incoming calls When DND is enabled with call forwarding CFWD any incoming calls can be call forwarded to voicemail or another number See Call Forward Account Based Configuration on page 158 for more information about call forwarding to other numbers The following table provides the locations for enabling disabling DND and for setting DND modes Method Enable Disable DND Setting DND Modes Usin
89. are two ways to set features on your 6739i IP Phone e Using the IP Phone User Interface UI e Using the Aastra Web User Interface Ul However there are specific features accessible through the IP Phone UI that are not accessible through the Aastra Web UI and vice versa There are also features on your phone that can only be accessed by a System Administrator For those features contact your System Administrator for more information The following table lists the features you can set on your phone using a specific method Feature IP Phone UI Aastra Web UI Set audio Vv Set display Set Live Dialpad Make a call End a call Conference a call Transfer a call Hold a call Mute a call Redial a call Call forward a call Check messages in your voicemail View set bluetooth settings Access services set up by your System Administrator LS SISSIES SIN SUN AARS Set intercom settings Create softkeys Create a speed dial using the keypad Set Call Forward settings Set Do Not Disturb DND Set time date format and timezone NS SINS SISAS Set language screen language and input language Vv View Caller Lists Directory List and dial from these lists QS SIN SENSI NS Allows you to download the caller and or directory list to your PC View phone status SN Vv Set or reset a password for the phone Vv
90. astra Web UI Note Optional You can configure a Call Forward key on your phone to access the Call Forward menus if desired If you do not configure a Call Forward key you can still access the Call Forward menu from the IP Phone UI at the path Services gt Call Forward w Aastra Web UI 1 Click on Basic Settings gt Account Configuration Account Configuration Account DND CallForward State Label No Rings 1 Stacy Donaldson All Busy No Answer 1 yl 2 905 1234567 All Busy OOO O80 No Answer Save Settings The illustration above shows 2 accounts configured on the phone Accounts must be set up by your System Administrator 160 41 001317 10 REVO3 07 2014 Managing Calls 2 For each account enable the CFWD state by placing a check mark in one or more of the following State fields e All e Busy e No Answer The All option forwards all incoming calls for this account to the specified phone number regardless of the state of the phone The phone can be in the Busy or No Answer states or can be in the idle state The phone still forwards all calls to the specified number The Busy option call forwards incoming calls only if the account is in the busy state The calls are forwarded to the specified phone number The No Answer option call forwards incoming calls only if the account rings but is not answered in the defined number of rings The call get
91. aximum of 50 BLFs allowed on M670i Expansion Module BLF List Indicates the key is configured for BLF list use User can dial out on a BLF List configured key Auto Call Distribution ACD For Sylantro Servers Indicates the key is configured to allow the Sylantro server to distribute calls from a queue to registered IP phone users agents Directed Call Pickup DCP Group Call Pickup GCP Feature dependant on your call manager Indicates the key is configured to allow you to intercept or pickup a call on a monitored extension s XML Indicates the key is configured to accept an XML application for accessing customized XML services You can also specify an XML key URL for this option Flash Indicates the key is set to generate a flash event when it is pressed on the 6739i The IP phone generates flash events only when a call is connected and there is an active RTP stream for example when the call is not on hold Sprecode Indicates the key is configured to automatically activate specific services offered by the server For example if the sprecode value of 82 is configured then by pressing the sprecode key 82 automatically activates a service pro vided by the server Contact your System Administrator for available services Park Indicates the key is configured to park incoming calls when pressed 82 Your System Administrator must set configuration parameters before you can use the Park feature 4
92. ber o ae BUEY Phone Number NOANSWER Phone Number No Rings emo S amp 4 Select the parameter you want to enable ALL BUSY and or NO ANSWER Selecting the ALL parameter call forwards all calls to another number regardless of the state of your phone 5 Press the lt On gt key to turn the CFWD parameter ON or the lt Off gt key to turn the CFWD parameter OFF 6 Press the Phone Number field A pop up keyboard displays 7 Using the keyboard enter the phone number that your phone will call forward to and press lt Enter gt 162 41 001317 10 REV03 07 2014 Managing Calls 8 If you enter a phone number for the ALL parameter you can press the Copy to all modes to automatically copy the same phone number to the BUSY and NO ANSWER phone number fields 9 For the NO ANSWER parameter in the No Rings field select the number of rings you want your phone to perform before call forwarding a call 10 Press the to return to the previous menu or press the CJ to return to the idle screen Note If All AND Busy AND NoAns are all enabled and if the account has DND enabled the CFWD All settings take precedence over CFWD Busy and CFWD NoAns CFWD in Phone Mode Phone Mode configures CFWD for all accounts on the phone global setting amp IP Phone UI 1 Press the lt Services gt Key then press the lt Call Forward gt key or Press a pre configured Call For
93. by the user You can use this feature for frequently dialed numbers that start with the same set of digits or long international numbers which contain long prefixes For example if you had the following speed dial configuration Key 1 Type speed dial Label Europe Office Value 1234567 Line 2 then after you press key 1 on the phone the prefix number displays on the phone screen The phone proceeds to out put the prefix number automatically and then pauses for you to enter the remaining phone number using the keypad on the phone You can use the IP Phone UI or the Aastra Web UI to create speed dial softkeys on your phone 88 41 001317 10 REVO3 07 2014 Options Key Configuring a Speed Dial Softkey Expansion Module key using Options gt Softkeys on the IP Phone amp IP Phone UI Press E3 on the phone to enter the Options List Press the lt Softkeys gt key By default all of the softkeys that display are configured as None Press a lt None gt softkey A softkey configuration screen displays Inthe Type field press the lt None gt key A screen displays with softkey keys Press the lt Speed Dial gt function key to apply to the softkey Inthe Label field enter a label to assign to this softkey In the Value field enter a value to assign to this softkey In the Line field press the or to select a line to assign to the softkey Valid values are 1
94. call forwarding when you want a specific account or all accounts on your phone to be forwarded to another number Pressing the Call Forward key on the phone accesses the Call Forward Menus The menus that display are dependant on the Call Forward mode Account default Phone or Custom configured for the phone For more information about setting the call forwarding mode on your phone see Call Forward Account Based Configura tion on page 158 Configuring a Call Forward Softkey Use the following procedures to configure a Call Forward softkey on your phone amp IP Phone UI 1 Press on the phone to enter the Options List Press the lt Softkeys gt key By default all of the softkeys that display are configured as None Press a lt None gt key A softkey configuration screen displays Inthe Type field press the lt None gt key A screen displays with softkey keys Press the lt Call Forward gt function key to apply to the softkey Press lt Save gt to save the softkey The softkey applies to your phone immediately and displays on your idle screen Press the to return to the previous menu or press the E S return to the idle screen ta Aastra Web UI 1 Click on Operation gt Softkeys and XML or Click on Operation gt Expansion Module Nn A aa A W N Softkeys 2 Select from Key 1 through Key 55 3 In the Type field select Call Forward 4 In the sta
95. can configure a live dial mode In live dial mode when the user is completing a conference call or transfer they will hear a dial tone before dialing begins In addition the phone will either match the number to the dial plan or wait for the set digit timeout In the default pre dial mode users are able to edit the destination number prior to dialing whereas in live dial mode they are not able to however the Dial and Cancel softkeys are provided while the user inputs the number Q IP Phone UI During an incoming call the Transfer Key displays on the screen Transfer Key Transfer Key Cc gt j 8 L1 John Smith 401 Home Flash Carol Dun 402 6006 Intercom DND Paging 404 Park Call Forward Pickup S 406 e o o a il Phone Front Panel ad Connected and Active Call Screen 142 41 001317 10 REVO3 07 2014 Handling Calls Using the Key or the softkey you can transfer the call before answering it Blind Transfer or answer the call and then transfer it Consultative Transfer For a Blind Transfer e Press the Key or the transfer during the ringing of an incoming call For Consultative Transfer e Press the Key or the 4 transfer after answering the incoming call and speaking with the caller Transferring Calls in Pre Dial Mode Use the following procedure to transfer a call to another extension in pre dial mode 1
96. consent of the Seller and its Suppliers or dis seminate or otherwise disclose the Software to third parties All Software furnished hereunder whether or not part of firmware including all copies thereof are and shall remain the property of Seller and its Suppliers and are subject to the terms and conditions of this agreement All rights reserved Customer s use of this software shall be deemed to reflect Customer s agreement to abide by the terms and conditions contained herein Removal or modification of trademarks copyright notices logos etc or the use of Software on any Equipment other than that for which it is intended or any other material breach of this Agreement shall automatically terminate this license If this Agreement is terminated for breach Customer shall immediately discontinue use and destroy or return to Seller all licensed software and other confidential or proprietary information of Seller In no event shall Seller or its suppliers or licensors be liable for any damages whatsoever including without limitation damages for loss of business profits business interruption loss of business information other pecuniary loss or consequential dam ages arising out of the use of or inability to use the software even if Seller has been advised of the possibility of such damages ii 41 001317 10 REVO3 07 2014 Content Software License Agreement Lanasan nunnan biaavedadadbianeidades cisendhursaxdaenedavenenas
97. creen that displays X Softkeys Mo n rea Entry Saved 5554343 5 Press the to return to the previous menu or press the CJ to return to the idle screen Configuring Editing a Keypad Speed Dial using the Aastra Web UI After creating a speed dial on the phone s keypad you can edit the configuration using the Aastra Web UI only w Aastra Web UI 1 Click on Operation gt Keypad Speed Dial Keypad Speed Dial Key Value Line 4 1212 l 1 B 2 9051234567 8 v 3 1 yj 4 a 5 4 v 5 7 a N 7 1 v 8 4 v 9 1 w 2 Enter or edit a value in the Value field Note You can delete a keypad speed dial by removing the information from the Value field 3 Select a line or edit the line in the Line field as applicable for each speed dial 4 Click Save Settings 50 41 001317 10 REVO3 07 2014 Hard Keys Using the Keypad Speed Dial Use the following procedure to dial a speed dial using a programmed key on the keypad amp IP Phone UI 1 Press the keypad key programmed as a speed dial The phone dials the number associated with that keypad key Key 6 has programmed speed dial of 555 2323 iiit For example in the illustration above the 6 key is programmed with a speed dial phone number of 555 2323 After pressing 6 on the keypad the number automatically dials on the phone
98. d by such a provision or c any liability of Aastra in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3 2 of the ACL to a supply of goods or services After Warranty Service Aastra offers ongoing repair and support for this product If you are not otherwise entitled to a remedy for a failure to comply with a guarantee that cannot be excluded under the Australian Consumer Law this service provides repair or replacement of your Aastra product at Aastra s option for a fixed charge You are responsible for all shipping charges For further information and shipping instructions contact Aastra Telecom Australia Pty Ltd 745 Springvale Road Mulgrave VIC 3170 ABN 16 140 787 195 Phone 61 3 8562 2700 Note Repairs to this product may be made only by the manufacturer and its authorized agents or by others who are legally authorized Unauthorized repair will void this express warranty Warranty 3 41 001317 10 REVO3 07 2014 Appendix A Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone Time Zone Name Time Zone Code Table Time Zone Name Time Zone Code AD Andorra CET AE Dubai GST AG Antigua AST Al Anguilla AST AL Tirane CET AN Curacao AST AR Buenos Aires ART AS Pago Pago BST AT Vienna CET AU Lord Howe LHS AU Tasmania EST AU Melbourne EST AU Sydney EST AU Broken Hill CST AU Brisbane EST AU Lindeman EST AU Adel
99. d on the BroadWorks Server Contact your System Administrator for more information In addition to monitoring the idle and busy state the BLF List feature also supports the ringing state When the moni tored user is idle there is a small telephone icon shown with the handset on hook When the monitored user is on an active call a small telephone icon is shown with the handset off hook Note You can use a BLF List configured key to dial out Example A receptionist has a 6739i running Broadsoft firmware that subscribes to a list of extensions from the BroadWorks Appli cation Server On the 6739i the key LEDs illuminate either flashing solid or turn off depending on the state of those extensions Note The Broadworks BLF feature is not the same as the Broadworks Shared Call Appearance SCA feature and does not per mit call control over the monitored extension 94 41 001317 10 REVO3 07 2014 Options Key Configuring a BLF List Softkey If you set a key to use BLF List you must also enter a BLF List URI in the Aastra Web UI at the path Operation gt Softkeys and XML gt Services or in the IP Phone Ul at the path Options gt Softkeys The BLF List URI is the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user For example sip 9 192 168 104 13 The value of the BLF List URI parameter must match the list name configured Other wise no values display on the 6739i screen and
100. d or delete a Bluetooth headset WwW Softkeys Allows you to assign specific functions to softkeys that appear on the idle screen of the phone Y Status Allows you to view the following information about the phone Firmware information Network information Error messages cop Advanced Allows you to access the Advanced configuration features of the IP phone This option is password protected and can only be accessed by an Administrator Q Password Allows you to set or reset a password for your phone GO Restart Allows you to restart the phone A Lock Allows you to lock and unlock the phone to prevent it from being used or configured 41 001317 10 REVO3 07 2014 53 Options Key Simplified Options List An Administrator can replace the full Options List on the Phone UI with a more simplified Options List The following illustrates a simplified Options List on the 6739i 6739i Simplified Options List i Mon Jan 1 Options List 12 45pm p l i a Audio Display Bluetooth Status Lock The following table lists the items available on the simplified Options List Option Item Function Allows you to set the following Audio Audio Mode Headset Device Headset Mic Volume Ring Tone Tone Set Wideband RX Filters Allows you to set the following Ca Display Brightness Level Brightness Timer Calibrate Screen t Allows you to view the bluetooth mo
101. delay scsscscastassssssessssssessansa naa Rana ii T Time setting date format setting time format setting time servers Setting TIMEZONE sri isre asrar ieta ia aiaei aE NARA 41 001317 10 REVO3 07 2014 setting tone set be UWAMSTORK GY oeira ana a RERAN 24 46 transferring calls blind consultative indication of pre dial and live dial mode two existing calls troubleshooting solutions changing user password display blank finding IP address handset not working locking unlocking phone no dial tone ww TO THING weeeeeesseeeeeee no speakerphone phone displays Bad Encrypted Config phone displays No Service 41 001317 10 REVO3 07 2014 restarting the phone using services VM message light NOt working sssscsssssssccsssseececsseteccessseseseesnsecesenseeeeesee 188 V voicemail Volume control keys WwW warning tone FOF INTELCOM aeeeesssesssccsssssscccssseccccensccecesnseceesssseceesnsusecessnuseeseetaee 179 warranty exclusions Web UI logging out 20 Web UI using X XML Key ssscssassssssscassassoudsosssssbecsesssnassssataccossusassndSedcesstbassondbedsdostisouasastecsiuaiboaisssendbsoe 103 XML services ACCESSING sacasicssssrasscosszessecoxscsaconoastacocssensncosossseetaascessscosseasecbectseessazoastensecesseraisee 105 XMEsetting SOK EY TOK saacassssasesscccasssessnessescscossssetsansoresvausieeseosses
102. dule key amp IP Phone UI 1 Press an unprogrammed softkey or expansion module key The following screen displays W Softkeys Mo n N Type Speeddial Line 1 Number Note You can press the Cancel key at anytime during the speed dial programming to cancel and not save the speed dial information 2 In the Line field press the or to select a line to assign to the speed dial key Valid values are 1 through 9 This is the line that the phone opens to dial the number after you press the speed dial key By default the phone uses Line 1 3 Press the Name field A keyboard displays Enter a name for the speed dial key using the displayed keyboard 4 Press the Number field Enter a number for the speed dial key using the displayed keyboard 5 Press lt Save gt to save the speed dial key The following is an example of the screen that displays W Softkeys Mo n En Entry Saved 5554343 6 Press the to return to the previous menu or press the CJ to return to the idle screen 90 41 001317 10 REVO3 07 2014 Options Key Configuring Editing a Speed Dial Softkey Expansion Module Key press and hold feature using the Aastra Web UI Use the following procedure to create or edit a speed dial softkey in the Aastra Web UI wa Aastra Web UI 1 Click on Operation gt Softkeys and XML or Click on Operation gt Expansion Module Softkey
103. dule status and add or delete a Bluetooth headset l Bluetooth Allows you to the view the following information and perform the following g 4 Status Firmware information Network information Restart phone Error messages A Allows you to lock and unlock the phone to prevent it from being used or configured Lock 54 41 001317 10 REVO3 07 2014 Options Key Audio The Audio option allows you to set the following on your phone e Audio Mode e Headset Device e Headset Mic Volume e Ring Tone e Tone Set e Wideband RX Filters Audio en Audio Mode Speaker Headset Device Wired HSE SMU Medium Ring Tone Tone1 Tone Set US EAKA Audio Mon Jan 1 12 45pm Audio Screens 41 001317 10 REVO3 07 2014 55 Options Key Audio Mode The 6739i allows you to use a handset a headset or handsfree mode to handle incoming and outgoing calls The audio mode option provides different combinations of these three methods to provide maximum flexibility in handling calls There are four audio mode options you can set Audio Mode Option Description Speaker This is the default setting Calls can be made or received using the handset or handsfree speakerphone In handset audio mode pressing the key on the phone switches to handsfree speakerphone In Speaker audio mode lift the handset to switch to the handset Headset Choose this setting if you want to make or rece
104. e or uncheck disable the states you want to apply to this softkey Expansion Module Keys 8 Select an expansion module key 9 In the Type field select Speeddial Conf 10 In the Label field enter a label for the Speeddial Conf key 11 In the Value field enter the speed dial extension or the extension to add to the conference for example 5551212 12 In the Line field select the line for which you want to use the key functionality Valid values are 1 through 9 13 Click Save Settings 41 001317 10 REVO3 07 2014 115 Options Key Speeddial MWI Softkey The 6739i supports multiple voicemail registration by using the Speeddial MWI key This feature can be useful in scenar ios where you need to monitor the voicemail accounts of your team members or you need access to your manager s voicemail messages By configuring a key as Speeddial MWI and defining call and voicemail URIs you can monitor and listen to pending messages on multiple voicemail accounts When new messages are pending on a monitored voicemail account the UI will display an envelope icon and the number of pending messages beside the defined label When you press the configured softkey the phone will send an INVITE to the configured call URI whereby you will be able to listen to the new messages The Speeddial MWI key can be configured through the Aastra Web UI Configuring a Speeddial MWI Softkey Use the following procedures to c
105. e Bluetooth headset connected to the phone The phone proceeds to search for a local bluetooth headset iC MonJan1 t Bluetooth E 12 45pm Searching ow When the search is complete and the phone has found a Bluetooth device s the type of device s display MonJan1 12 45pm sn Searching ios 1 device s found Press on a device to start pairing L Bluetooth GN6110Hs 78 41 001317 10 REVO3 07 2014 Options Key Pairing a Bluetooth Device 1 Press a Bluetooth device to begin pairing it with the phone The following screen displays Mon Jan 1 L Bluetooth 12 45pm Enter PIN 2 Using the phone s keypad enter a PIN in the text box and press lt OK gt The default PIN is 0000 Note If your phone does not accept the 0000 PIN code for the Bluetooth device you are adding consult your Blue tooth headset owners manual for the applicable PIN to enter in this text box The phone proceeds to pair the Bluetooth device with the phone 41 001317 10 REVO3 07 2014 Mon Jan 1 _ Bluetooth 12 45pm Please Wait Cancel 79 Options Key When pairing is complete the following screen displays 2 Mon Jan 1 L Bluetooth 12 45pm Settings Bluetooth Status Device Name GN6110Hs Bluetooth Devices GN6110Hs Add new device Active Bluetooth Device CEE KNEE If the pairing was succe
106. e Keys display in the center of the screen with the Line Key you selected highlighted These center keys show the available lines on the phone The amp icon on the key indicates the line is avail able The icon on the key indicates the line is not available You can press any available key to select a line other than Line 1 it required eS d 4 gt MonjJan1 amp L1 John Smith 401 A B a L 12 45pm Homa 2i a2 een Available Line 1 Line 2 Line 3 Line Keys 402 Intercom DND Line 4 Line 5 Line 6 ss ia i ea Non available 404 tak tt Line Keys Line 7 Line 8 Line 9 n Call Forward Pickup 406 e o o a dl If you configure a softkey to be a Line Key the icon appears on the corresponding center Line Key panel For exam ple if you configure softkey 5 to be a Line Key then Line 5 on the center key panel displays the R icon indicating it is available for selection Line 5 Softkey Configured 28 z L1 John Smith 401 2 Line 1 Home 402 DND 404 Line 7 Line 8 AQE Line 2 Line 3 Line 9 Line 5 f anui 406 L Mon Jan 1 12 45pm Flash Intercom _J Paging Park Pickup Line 5 Available 41 001317 10 REVO3 07 2014 Hard Keys Callers List Key The 6739 has a Callers List Key on the front panel of the phone Pressing the Callers List key di
107. e Re enter Password field 8 Re enter the new user password in the text box and press the lt Enter gt key on the keyboard A message Password Changed displays on the screen 9 Press the to return to the previous menu or press the E i return to the idle screen w Aastra Web UI 1 Click on Operation gt User Password Reset User Password Please enter the current and new passwords Current Password cecce New Password eccccece Password Confirm eeccccce Save Settings 2 In the Current Password field enter the current user password 3 In the New Password field enter the new user password 4 Inthe Password Confirm field enter the new user password again 5 Click Save Settings 41 001317 10 REVO3 07 2014 131 Options Key Restart Q The restart feature allows you to restart your phone to check for updates on the server When you restart the phone you can apply specific settings to your phone that need a reboot Your System Administrator may also ask you to restart the phone if you experience any unexpected behaviour Q IP Phone UI 1 Press on the phone to enter the Options List 2 Press the lt Restart gt key The following screen displays Mon Jan 1 Restart 12 45pm Restart The Phone Yes No zz 3 Press the lt Yes gt key to restart the phone 4 When the prompt Are you sure you wish
108. e Screen Language IP Phone UI or Webpage Language Aastra Web UI e Input Language Language Screen Language English Input Language English Mon Jan 1 12 45pm Language Screen In the IP Phone UI you can select a specific screen language and input language to use on your phone These settings do not affect the Aastra Web UI In the Aastra Web UI you can select the Webpage language and input language to use in the Web UI These settings do not affect the IP Phone UI Latin 2 Character Set The 6739i includes support for ISO 8859 2 Latin2 of multi national languages on the 6739i IP Phone UTF 8 is also com patible with XML encoding on the IP Phones The phone supports this character set in the IP Phone UI as well as the Aastra Web UI The following table illustrates the Latin 2 character set used on the 6739i IP Phone 41 001317 10 REVO3 07 2014 A 0040 0 1 2 3 v NBSP 0104 02D8 0141 161i 162 163 da rea B 0080 0105 02DB 0142 176 177 178 179 RAAA c 0154 00C1 00C2 0102 192 193 194 195 Hi N N O D 0110 0143 0147 00D3 208 209 210 211 PA Flaa E 0155 00E1 00E2 0103 224 225 226 227 P n a 2 1m nn 6 F 0111 0144 0148 00F3 240 241 242 243 p e y s o a a e LISIS Slo 4 013D 0154 0047 0048 0160 015E 0164 0179 o 017D 017B 164 165 166 167 168 169 170 171 172 173 174 175 TSI SAES IEE RA Set gt OOB4 013E 0155 02C7
109. e headset or the handsfree speak erphone 4 Press the Cc key to end the call 136 41 001317 10 REVO3 07 2014 Making Calls Using Intercom On the 6739i you can use the Intercom key to automatically connect with a remote extension You must configure an Intercom softkey to use the Intercom feature Reference To configure an Intercom Key see Intercom Softkey on page 117 amp IP Phone UI To use the Icom Key 1 Press the Intercom softkey 2 Enter the extension number of the person you wish to call on the intercom or the BLF key for that extension 3 After a beep tone your phone automatically connects with the remote extension and you can speak through its speaker 4 To cancel the intercom call press CJ 5 When you are finished speaking hang up the phone by placing the handset back on hook by pressing the Key or by pressing the line call appearance key for the active call When you hang up the remote phone also hangs up You can set specific incoming Intercom call features on the 6739i IP phone using the Aastra Web UI The following table describes these features Incoming Intercom Features in Aastra Web UI pescription Microphone Mute Allows you to enable or disable the microphone on the IP phone for Intercom calls made by the originating caller Auto Answer Allows you to enable or disable the IP phone to automatically answer an Intercom call If auto answer is enabled on the I
110. e incoming Page is dependant on the Allow Barge In parameter setting and the Idling On Call state 122 41 001317 10 REVO3 07 2014 Options Key 1 On the IP Phone press the softkey or expansion module key you configured for Paging labelled as Group 1 in the following illustration s J Mon Jan 1 amp L1 John Smith 401 12 45pm Group 1 LAB John Smith 401 ACD d lt The phone opens a multicast RTP session and an outgoing OR incoming phone screen displays as follows l Mon Jan 1 L1 John Smith 401 12 45pm Paging 00 01 Drop 2 Press the Drop key to end the multicast RTP session and return to the idle screen Note If you enable global DND on the phone the incoming multicast RTP session is dropped None Softkey All softkeys by default are set to None on the IP Phone The None function displays as None on a softkey and indi cates there is no function assigned to this softkey Changing a configured softkey to None disables the function softkey For more information about key behavior see Key Display Behaviour on page 85 Configuring a None Softkey Use the following procedures to configure a None softkey on your phone amp IP Phone UI 1 Press on the phone to enter the Options List Press the lt So
111. e information refer to the Adjusting Volume section in the Aastra 6739i Installation Guide provided with your phone Why is the light not coming on with a new Voice Mail Message Your phone system or service provider must provide Visual Message Waiting service for this function to work Check with your System Administrator for more information Why is my handset not working Check to ensure that the handset cord is fully connected to both the phone and handset See the section Connecting a Handset or Headset in the Aastra 6739i Installation Guide for information What are services and how do use them Services on the IP phone include e XML Applications if enabled by your System Administrator e Call Forward Do Not Disturb DND See the section Services Key on page 45 more information about the options available under Services How do I find the IP address of my phone Instructions on where to find the IP address of your phone can be found in this guide in the section Finding your phone s IP Address on page 19 Why does my phone display the No Service message The phone displays the No Service message if the SIP settings have not been set up correctly Contact your System Administrator for more information 188 41 001317 10 REVO3 07 2014 Troubleshooting Solutions How do change my user password You can change the user password from the Aastra Web UI For informat
112. e number and you want to backspace to delete characters Connected Call Screen When you make a call and the far end answers the call connected status icon zi displays in the upper left corner The phone screen displays as follows indicating an active call is in progress Call Connected g N Status Icon E gt MonJan1 8 L1 John Smith 401 A EG 12 45pm Home 00 45 Flash Indicates an Coro Dun 7 active call in 402 cs 6006 Intercom progress DND Paging 404 Park Call Forward amp Hold Pickup 406 Conf eoo i amp Connected and Active Call Screen Key Description amp Hold Hold Button Press this button to place the active call on hold Mute Button Press this button to place the active call on mute This puts your phone on mute so that the far end cannot Mute hear any audio from your phone However you can still hear the far end Transfer Button Press this button to transfer the active call to another destination s Conf Conference Button Press this button to begin a conference call between you the current active call and a 3rd party 12 41 001317 10 REV03 07 2014 Getting Started Incoming Call Screen When your phone receives an incoming call a ringing status icon want to handle the incoming call displays in the upper left corner The Caller ID of the caller displays on the screen The Answer Reject and
113. e v 4 None v 5 icom v e Do Not Disturb v 7 None v 8 LastCsllRetun v SpeeddisiiConf v 10 None v 11 Paging v The following table describes the states available to configure for the softkeys State Description idle The phone is not being used connected The current line is in an active call or the call is on hold incoming The phone is ringing outgoing The user is dialing a number or the far end is ringing busy The current line is busy because the line is in use or the line is set as Do Not Disturb The following table identifies the applicable default states for each softkey type on the IP phone Key Function Description None All states disabled Line idle connected incoming outgoing busy Speed Dial idle connected incoming outgoing busy Do Not Disturb idle connected incoming outgoing busy Busy Lamp Field BLF connected BLF List connected Auto Call Distribution ACD idle Directed Call Pickup DCP Group Call Pickup GCP idle connected incoming outgoing busy XML connected Flash All states disabled Sprecode connected Park connected Pickup idle outgoing Last Call Return idle connected incoming outgoing busy Call Forward idle connected incoming outgoing busy BLF Xfer connected Speeddial Xfer idle connected incoming outgoing busy 84 41 001317 10 REVO3 07 2
114. eadset A wired headset connects to the phone using a wire from the headset to the back of the phone For information on installing a wired headset see your 6739i IP Phone Installation Guide 56 41 001317 10 REVO3 07 2014 Options Key A DHSG headset connects a coupler to the back of the phone which permits the DHSG headset to perform wirelessly You MUST use an Aastra compatible DHSG headset Refer to the DHSG installation instructions included with your Aastra compatible DHSG headset for more information about installing and using a DHSG headset with your phone WARNING Use of anon verified DHSG headset solution is at the customer s own discretion and the customer should be aware that some DHSG headsets require an optional cable in order to be electrically DHSG compliant Aastra is not responsible for any damage to the IP phone or headset that may result from the use of non verified headsets or from incorrectly con necting headsets or cables The 6739i also allows you to use any Bluetooth compliant headset Bluetooth is a technology that transmits networking data over a wireless automatic connection The bluetooth device must be synchronized with the 6739i phone for it to work For information about installing and synchronizing your bluetooth device see Bluetooth on page 76 Setting Headset Device amp IP Phone UI 1 Press on the phone to enter the Options List 2 Press the lt Audio gt key 3 Press
115. eb UI you can specify a scroll delay option that allows you to set the time delay in seconds between the scrolling of each status message on the phone You can specify this setting in the Status Scroll Delay seconds field at the path Basic Settings gt Preferences gt General The default time is 5 seconds for each message to display before scrolling to the next message You can increase or decrease this time as required Setting and saving the value in the Aas tra Web UI applies to the phone immediately Configuring Status Scroll Delay w Aastra Web UI Use the following procedures to specify a status scroll delay on the IP phone 1 Click on Basic Settings gt Preferences gt General 2 Enter a value in the Status Scroll Delay seconds field Valid values are 1 to 25 seconds Default is 5 3 Click Save Settings 172 Preferences General Display DTMF Digits Play Call Waiting Tone Stuttered Dial Tone XML Beep Support Status Scroll Delay seconds Call Hold Reminder During Active Calls Call Hold Reminder Call Waiting Tone Period Preferred line Preferred line Timeout seconds Message Waiting Indicator Line DND Key Mode Call Forward Key Mode C Enabled Enabled Enabled Enabled 5 C Enabled O Enabled 1 v 0 All Phone w Account 41 001317 10 REV03 07 2014 Additional Features Call Hold Reminder During Active Calls
116. eccnessastectasanvennats 104 Index 3 Disclaimer Aastra will not accept liability for any damages and or long distance charges which result from unauthorized and or unlawful use While every effort has been made to ensure accuracy Aastra will not be liable for technical or editorial errors or omissions contained within this documentation The information contained in this documentation is subject to change without notice Copyright 2014 Mitel Networks Corporation www aastra com AASTRA A Mitel Company
117. ecord for which you want to save to the Directory Press the Redial record and then press the CERN key The Directory displays Check that all of the information from the Redial record was entered correctly in the Directory List entry Press the EJ key to save your entry Press the EK to return to the previous menu or press the CJ to return to the idle screen Aana A WN 44 41 001317 10 REVO3 07 2014 Hard Keys Services Key The 6739i has a Services Key on the front panel of the phone The Services key accesses enhanced features and services provided by third parties It also provides the ability to configure Call Forwarding and Do Not Disturb DND on your phone AASTRA 67391 T Mon Jan 1 Services 12 45pm Call Fwd Spd Dial amp oe Services Screen Services Key Using the Services key you can e Turn Do Not Disturb DND ON and OFF e Set Call Forwarding specify call forward number call forward mode and number of rings e If set up by your Administrator select XML customized services such as weather stocks etc The screens that display for DND and Call Forwarding are dependant on the DND mode and Call Forwarding mode you set on your phone For more information about setting the modes for DND and Call Forwarding see DND Account Based Configuration on page 152 and Call Forward Account Based Configuration on page 158 Reference The XM
118. ectory screen displays 2 Use the and keys to navigate the list to look for an entry or Press the 2 key For a procedure on using the search key see Using the Search Feature in the Directory on page 34 3 Press the entry you want to delete The single entry screen displays 4 Press the key The following screen displays LA Directory Mondan 1 Delete Item eaii Delete Directory Entry s Screen 5 Press to delete the entry and all associated numbers and labels from the Directory The main Directory screen displays or Press to delete all entries from the Directory The main Directory screen displays 6 Press the to return to the previous menu or press the C to return to the idle screen Deleting a number and or label from an entry Q IP Phone UI 1 Press Directory Key The Directory screen displays 2 Use the and keys to navigate the list to look for an entry or Press the 2 key For a procedure on using the search key see Using the Search Feature in the Directory on page 34 41 001317 10 REVO3 07 2014 39 Hard Keys 3 Press the entry for which you want to delete a number label The single entry screen displays Cc r gt LA Directory Mon Jan 1 12 45pm 9055552233 Office 1 9055551122 Home 2 9055559999 Cell 3 John Doe 905555 2233 dial PS Delete I Lines
119. ed line 1 v Preferred line Timeout seconds 0 Message Waiting Indicator Line All DND Key Mode Phone v Call Forward Key Mode Account w 2 The Play Call Waiting Tone field is enabled by default To disable this field uncheck the box 3 Click Save Settings 41 001317 10 REVO3 07 2014 169 Additional Features Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone Configuring Stuttered Dial Tone Use the following procedures to configure stuttered dial tone on the IP phone Note Stuttered Dial Tone is enabled by default ka Aastra Web UI 1 Click on Basic Settings gt Preferences gt General Preferences General Display DTMF Digits C Enabled Play Call Waiting Tone Enabled Stuttered Dial Tone Enabled XML Beep Support Enabled Status Scroll Delay seconds 5 Call Hold Reminder During Active Calls C Enabled Call Hold Reminder Cl Enabled Call Waiting Tone Period 0 Preferred line 1 v Preferred line Timeout seconds 0 Message Waiting Indicator Line an w DND Key Mode Phone w Call Forward Key Mode Account w 2 The Stuttered Dial Tone field is enabled by default To disable this field uncheck the box 3 Click Save Settings 170 41 001317 10 REVO3 07 2014 Additional Features XML Beep Support Using the Aastra Web UI you can e
120. een 10 Press the to return to the previous menu or press the a return to the idle screen 41 001317 10 REVO3 07 2014 93 Options Key ba Aastra Web UI 1 Click on Operation gt Softkeys and XML or Click on Operation gt Expansion Module Softkeys Select from Key 1 through Key 55 Inthe Type field select BLF to apply to the key 2 3 4 Inthe Label field enter a label to apply to this key 5 Inthe Value field enter the phone number or extension you want to monitor 6 Inthe Line field select a line for which to apply this key Valid values are 1 through 9 7 In the state fields check enable or uncheck disable the states you want to apply to this softkey Expansion Module Keys 8 Select an expansion module key 9 Inthe Value field enter the phone number or extension you want to monitor 10 In the Label field enter a label to apply to this key 11 In the Line field select a line for which to apply this key Valid values are 1 through 9 12 Click Save Settings BLF List Softkey For use with the BroadSoft Broadworks Rel 13 or higher platform only The BLF List feature on the IP phones is specifically designed to support the BroadSoft Broadworks Rel 13 Busy Lamp Field feature This feature allows the IP phone to subscribe to a list of monitored users defined through the BroadWorks web portal Note Your System Administrator must have BLF List enable
121. een displays 4 Press Delete or Press Delete All Mon Jan 1 LA callers List 12 45pm Delete Item pai Delete Callers List Record s Screen to delete the record you selected from the Callers List The main Callers List screen displays to delete all records from the Callers List The main Callers List screen displays 5 Press the to return to the previous menu or press the CJ to return to the idle screen Saving a Caller Record to the Directory Use the following procedure to save a Caller record to the Directory Q IP Phone UI 1 Press the Callers Key on the phone to enter the Callers List A list of keys display Use the ana A WN 41 001317 10 REVO3 07 2014 an eys to navigate to the Caller record for wnic ou want to save to the Virectory d keys to navigate to the Call dfor which y tt tothe Directory Press the Caller record and then press the CEA key The Directory displays Check that all of the information from the Callers record was entered correctly in the Directory List entry Press the key to save your entry Press the to return to the previous menu or press the c to return to the idle screen 31 Hard Keys Downloading the Callers List to Your PC You can download the Callers List to your PC for viewing using the Aastra Web UI When you download the Callers List the phone stores the callerlist csv file to your computer in comma separated value CSV f
122. eferences gt General Preferences General Display DTMF Digits C Enabled Play Call Waiting Tone Enabled Stuttered Dial Tone Enabled XML Beep Support Enabled Status Scroll Delay seconds 5 Call Hold Reminder During Active Calls Cl Enabled Call Hold Reminder O Enabled Call Waiting Tone Period 0 i Preferred line a oy Preferred line Timeout seconds 0 Message Waiting Indicator Line ally DND Key Mode Phone V Call Forward Key Mode Account v 2 In the Call Waiting Tone Period field enter a time period in seconds that the call waiting tone will be audible on an active call when another call comes in Default is 0 seconds When enabled the call waiting tone plays at regular intervals for the amount of time set for this parameter For example if set to 30 the call waiting tone plays every 30 seconds When set to 0 the call waiting tone is audible only once on the active call 3 Click Save Settings 41 001317 10 REVO3 07 2014 175 Additional Features Preferred Line and Preferred Line Timeout The 6739i has a feature called preferred line and preferred line timeout If you enable the preferred line parameter on your phone after a call ends incoming or outgoing the display switches back to the preferred line Next time you go off hook to make another call you pickup on the preferred line You can enable the preferred line parameter using the Aastra Web Ul at the loca
123. elease Code Boot Version Date Time SIP Status Line LAN Port PC Port Up Down Auto Auto 100Mbps nla Full Half Value 00 08 5D 13 BA BO 00 00 00 00 00 00 6739i Revision 0 Value 3 3 1 73 SIP 3 0 0 116 Jun 27 2012 08 22 37 SIP Account Status Backup Registrar Used This Status window is view only It displays the status of your phone which includes the following e Network Status e Hardware Information e Firmware Information e SIP Status 41 001317 10 REVO3 07 2014 127 Options Key SIP Account Status The IP Phones show the SIP registration status on the IP Phone s Status screen in the Aastra Web UI SIP Status Line SIP Account Status 1 650 proxy com 5060 Registered 2 651 proxy com 5060 Registered 3 652 proxy com 5060 Registered 4 653 proxy com 5060 401 Backup Registrar Used Yes Yes Yes The following table describes the status conditions that can display for the account Status Condition Description Registered Displays this status on accounts that HAVE been registered with the SIP proxy server Example Backup Registrar Line SIP Account Status Used 1 650 proxy com 5060 Registered Yes where Account Number is 1 SIP Account is 650 proxy com on port 5060 Status is Registered Backup registrar is used Yes SIP Error Number Displays on accounts when registration fails with the SIP proxy server Example Backup Registrar Line SIP Account Stat
124. equired For more information about restarting you phone see Restart on page 132 41 001317 10 REVO3 07 2014 21 Methods for Setting Using Features on the Phone Headings Description Basic Settings Preferences Allows you to enable disable the following e Display DTMF Digits e Play Call Waiting Tone e Stuttered Dial Tone e XML Beep Support e Status Scroll Delay seconds e Call Hold Reminder During Active Calls e Call Hold Reminder e Call Waiting Tone Period e Preferred Line e Preferred Line Timeout seconds e Message Waiting Indicator Line e DND Key Mode e Call Forward Key Mode This category also allows you to configure e Incoming Intercom Call Settings e Group Paging RTP Settings e Ring Tones global and per line basis e Time and Date Settings e Language Settings Account Configuration Allows you to configure Do Not Disturb DND and Call Forwarding CFWD by account You can have multiple accounts on the 6739i For more information about Account configuration see Account Configuration DND and Call Forwarding on page 152 22 41 001317 10 REV03 07 2014 IP Phone Keys and Key Descriptions IP Phone Keys The following sections describe the various 6739 phone key functions and how they help you make and manage your calls and caller information 41 001317 10 REVO3 07 2014 6739i Handset Redial Key High
125. equirements and Functionality The Speeddial Xfer key has the following capabilities e Speeddial Xfer and Speed Dial When the phone is in the Idle state pressing the Speeddial Xfer key causes the phone to go offhook and dial the pre defined extension e Speeddial Xfer and Blind Transfer When the phone is connected to a call pressing the Speeddial Xfer key blind transfers the call to the predefined target If transferring a call fails a message Transfer Failed displays and you can reconnect the call get the call back by press ing the line key again e Speeddial Xfer and Call Forward When the phone is in the Ringing state pressing the Speeddial Xfer key forwards the call to the predefined extension Configuring a Speeddial Xfer Softkey Use the following procedures to configure a Speeddial Xfer softkey on your phone amp IP Phone UI 1 Press on the phone to enter the Options List Press the lt Softkeys gt key By default all of the softkeys that display are configured as None Press a lt None gt key A softkey configuration screen displays In the Type field press the lt None gt key A screen displays with softkey keys Press the lt Speeddial Xfer gt function key to apply to the softkey Inthe Label field enter a label to apply to this softkey Inthe Value field enter the speed dial extension or the extension to transfer calls to for example 5551212 o
126. es the Conference key This allows the users to make changes to the dialing number before initiating the call Administrators can configure a live dial mode In live dial mode when the user is completing a conference call or transfer they will hear a dial tone before dialing begins In addition the phone will either match the number to the dial plan or wait for the set digit timeout 146 41 001317 10 REVO3 07 2014 Handling Calls In the default pre dial mode users are able to edit the destination number prior to dialing whereas in live dial mode they are not able to however the Dial and Cancel softkeys are provided while the user inputs the number amp IP Phone UI Using Local Conferencing in Pre Dial Mode Use the following procedure to create a conference call using local conferencing in pre dial mode 1 When you begin a conference you are the first party in the conference Party 1 Pickup the handset or press the speakerphone key A line opens up Call Party 2 by dialing their number or answer an incoming call of a Party Wait for Party 2 to answer When Party 2 answers you can consult with them before adding them to the conference Press the key of 6 cont You will not hear a dial tone before the dialing begins Enter the phone number of Party 3 Note Users are able to edit the destination number Backspace softkey is provided and navigation key is functional to move
127. essing the BLF Xfer key forwards the call to the extension uncondi tionally disregarding the status of the monitored extension BLF Xfer and Speed Dial When the focused line and the monitored extension are idle pressing the BLF Xfer key causes the phone to go off hook and dial the number of the extension Configuring a BLF Xfer Softkey Use the following procedures to configure a BLF Xfer softkey on your phone amp IP Phone UI on AOA aU A A WwW N 9 1 Press on the phone to enter the Options List Press the lt Softkeys gt key By default all of the softkeys that display are configured as None Press a lt None gt key A softkey configuration screen displays In the Type field press the lt None gt key A screen displays with softkey keys Press the lt BLF Xfer gt function key to apply to the softkey Inthe Label field enter a label to apply to this softkey Inthe Value field enter the monitored extension or the extension to transfer calls to for example 35 In the Line field press the or to select a line for which to apply to the softkey Valid values are 1 through 9 Press lt Save gt to save the softkey The softkey applies to your phone immediately and displays on your idle screen 0 Press the to return to the previous menu or press the B KS return to the idle screen w amp Aastra Web UI 1 S 2 3 4 5 1 Click on Operat
128. evice Name Bluetooth Devices Mon Jan1 12 45pm Add new device a 76 41 001317 10 REV03 07 2014 Options Key To turn OFF the Bluetooth feature 1 Press the Bluetooth Status key The key changes to to indicate the Bluetooth feature is OFF Adding a Bluetooth device amp IP Phone UI 1 Press on the phone to enter the Options List 2 Press the lt Bluetooth gt key The Bluetooth screen displays a gt g aa MonJan1 Mon Jan 1 t Bluetooth L 12 45pm L Bluetooth 12 45pm Settings Settings Bluetooth Status Device Name Bluetooth Status Device Name 6739i Bluetooth Devices Bluetooth Devices Add new device od x lt 3 Optional In the Device Name field assign a name to the bluetooth device you are adding to the phone using the touch keypad that displays 41 001317 10 REVO3 07 2014 Options Key 4 Press the lt Add new device gt key A screen displays that allows you to search for the Bluetooth device rs MonJan1 12 45pm t Bluetooth 5 Press the lt Search gt key to search for th
129. ey When you want to subscribe to a queue in order to receive incoming calls you press the ACD key and the IP phone UI prompts you to log in An Available softkey displays allowing you to make your phone available to accept these calls When you are on an active call or you miss a call the server automatically changes the phone s status to unavailable The server updates its database with this new information and no longer distributes calls to the phone The phone remains in this unavailable state until e you make yourself available again by pressing the Available softkey e an ACD timer expires set by your System Administrator You can also choose to manually change the phone status to unavailable by pressing the Unavailable softkey on the phone This LED changes when you log into the phone queue and are available to take calls The LED changes again when you are busy with an active call The table below shows the status of the LED as they may appear on your IP phone Status Logged In and Available Status Unavailable Logged Out Solid Red LED Blinking Red LED No LED af icon Blinking af icon icon Note It is recommended you configure no more than a single ACD softkey or expansion module key per IP phone You can configure an ACD key using the IP Phone UI or the Aastra Web UI Configuring an Automatic Call Distribution ACD Softkey amp IP Phone UI 1 Press on the phone to enter the Options List Press
130. f the data Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired Refurbished parts may be used to repair the goods If it is necessary to replace the product under this limited warranty it may be replaced with a refurbished product of the same design and color If it should become necessary to repair or replace a defective or malfunctioning product under this warranty the provi sions of this warranty shall apply to the repaired or replaced product until the expiration of ninety 90 days from the date of pick up or the date of shipment to you of the repaired or replacement product or until the end of the original Warranty Period whichever is later Proof of the original purchase date is to be provided with all products returned for warranty repairs Exclusions Aastra does not warrant its products to be compatible with the equipment of any particular telephone company This war ranty does not extend to damage to products resulting from improper installation or operation alteration accident neglect abuse misuse fire or natural causes such as storms or floods after the product is in your possession Aastra will not accept liability for any damages and or long distance charges which result from unauthorized and or unlawful use To the extent permitted by law Aastra shall not be liable for any incidental damages including but not limited to loss damage or expense directly or indirect
131. ferent phone numbers for Busy All and NoAnswer and then turn them on off individually The following table describes the key and Message Waiting Indicator MWI LEDs when you enable CFWD on the IP Phone Key LED Behavior for All Modes MWILED Behavior for All Modes CFWD key LED RED if any CFWD mode is enabled for the account in focus MWILED ON if any CFWD mode is enabled for the account in focus CFWD key LED OFF if all CFWD modes are disabled for the account in focus MWI LED OFF if all CFWD modes are disabled for the account in focus Note If you make changes to the configuration for CFWD via the IP Phone UI you must refresh the Aastra Web UI screen to see the changes Configuring CFWD Mode Using the Aastra Web UI Use the following procedure to configure the CFWD mode using the Aastra Web UI w Aastra Web UI 1 Click on Basic Settings gt Preferences gt General Preferences General Display DTMF Digits C Enabled Play Call Waiting Tone Enabled Stuttered Dial Tone Enabled XML Beep Support Enabled Status Scroll Delay seconds 5 Call Hold Reminder During Active Calls C Enabled Call Hold Reminder C Enabled Call Waiting Tone Period 0 Preferred line 1 M Preferred line Timeout seconds 0 Message Waiting Indicator Line an DND Key Mode Phone w Call Forward Key Mode Account 41 001317 10 REVO3 07 2014 159 Managing Calls 2 Inthe Call Forward Key Mode field se
132. formation see Services Key on page 45 Conference Key Begins a conference call with the active call For more information see Conference Key on page 46 Transfer Key Transfers the active call to another number For more information see Transfer Key on page 46 Hold Key Places an active call on hold To retrieve a held call press the call appearance key beside the light that is flashing or press the Hold key again For more information about the Hold Key see Placing a Call on Hold on page 141 Redial Key Redials previously dialed numbers Also accesses a Redial List of up to 100 stored numbers that called your phone For more information see Redial Key on page 42 Goodbye Key Ends an active call The Goodbye key also exits an open list such as the Options List For more information about the Goodbye Key see Ending Calls on page 151 24 Messages Messages Key Accesses your phone s voice mailbox to retrieve and listen to stored messages For more information about the Messages Key see Voicemail on page 167 41 001317 10 REVO3 07 2014 IP Phone Keys and Key Descriptions Symbol Keys Text Keys Key Description Line Call Appearance Keys Connect you to a line or call The Aastra 6739i IP Phone IP phone supports 3 line call appearance keys For more information see Line Keys on page 27 Speakerphone Headset Key Acti
133. ftkeys gt key Press a key that has a configuration function A softkey configuration screen displays Inthe Type field press the function key A screen displays with softkey keys Press the lt None gt function key to apply to the softkey Press lt Save gt to save the softkey The softkey applies to your phone immediately and displays on your idle screen Press the to return to the previous menu or press the E S return to the idle screen Y A uw A W N 41 001317 10 REVO3 07 2014 123 Options Key ww Aastra Web UI 1 Click on Operation gt Softkeys and XML or Click on Operation gt Expansion Module Softkeys 2 Select from Key 1 through Key 55 3 In the Type field select None Expansion Module Keys 4 Select an expansion module key 5 In the Type field select None 6 Click Save Settings Empty Softkey When you first setup your phone out of the box the softkeys display as blank on the idle screen These softkeys are set to empty and indicate there are no softkeys configured on the phone The empty function forces a blank entry on the softkey and disables configured softkeys Configuring an Empty Softkey Use the following procedures to configure an Empty softkey on your phone amp IP Phone UI 1 Press on the phone to enter the Options List Press the lt Softkeys gt key Press a key that has a configuration func
134. g IP Phone UI Services gt DND N A or Toggling a DND softkey configured via Aastra Web UI Using Aastra Web UI Basic Settings gt Account Configuration Basic Settings gt Preferences gt General gt DND Key Mode There are three DND modes you can set on your phone Account Phone default and Custom DND performs accord ing to the mode you set Note If there is only one account configured on the phone then the mode setting is ignored and the phone behaves as if the mode was set to Phone 152 41 001317 10 REVO3 07 2014 Managing Calls If you have a DND softkey on your phone you can enable and disable DND by toggling the key For more information about configuring a DND softkey on your phone see Do Not Disturb DND Softkey on page 91 Once you enable DND the DND icon displays on the screen for the applicable account cr a N R C Ld Z L1 John Smith 401 A DND enabled e O ER Icon Home Flash 402 John Smith Intercom 401 DND softkey DND pacing 404 Park Call Forward Pickup 406 e o o a i lt Idle Screen with DND Enabled on the Phone The following describes the key behaviour for each DND mode Account DND key toggles the account in focus on the IP Phone UI to ON or OFF if DND enabled for that account e Phone default DND key toggles all accounts on the phone to ON or OFF e Custom DND key displays custom screens on the IP Phone UI Use
135. g Interco ieee idee Reece dane A AT A ATNA 137 Mu tinga Call irera e a E E ck T E E gd hae oe ast Sean Whelton asks EE ETEA A 138 Receiving Calls nnen ge dmensreey anna ney ae abcd eer an nTeenieereas tele aan omer aon 139 Answering an Incoming Call ii i654 iscsi coat is tian aedinis dagen adnan Maen Rad gis ae SEE Wea 139 Sending an Incoming Call to Voicemail 6 c ccc eee e cece eee ence eee e eee eee seen ene eeeeeeee 140 Handling Calls esines a he Wawa a EE a ESEE 141 Placinga Callon Hold serres eritis ceritani e poke EE EE RRO EE E T Gay PR RE EAA RE 141 Transferring CONUS ccieise oriai aea E AA cade E sends EE R a Eia aa aP deen Sraa aaua Eae Ga 142 Conferencing Cals ooon ron rro E O E E OES 146 Ending CONS recroiser noiai a Page E EEA ay rd TEREE 151 iv 41 001317 10 REVO3 07 2014 Content Managing Calls eeren ieuan e AAE AEGA EREE ened maa aaron eo 152 Account Configuration DND and Call Forwarding 0ccccec eee n een e eee ne teen teen eee eeeeeees 152 Missed Calls INGICQEOF enoue i aano desea aalandadg aba I dy dhpealead iy a a a a a 166 VOICOMAM E E AS ed OAS aS ee Sn Ee Sa week LER EE eae US Eee 167 Additional Features a5 65 oss ccki eens te dce pseu aenacinen eeterae rennede aap ten aears cesses ae demneeedneaaes 168 Display DTMF Digits si secen Heine cee atend Wai eed E EE EE AY en BAP ae de Pe 168 Play Call Waiting Tone ices 65 sean aan eatin Sad Cada Set ad aa Hae add eae a S 169
136. g Tone Enabled Stuttered Dial Tone Enabled XML Beep Support Enabled Status Scroll Delay seconds 5 Call Hold Reminder During Active Calls Cl Enabled Call Hold Reminder C Enabled Call Waiting Tone Period 0 oo o Preferred line 1 B Preferred line Timeout seconds 0 Message Waiting Indicator Line an w DND Key Mode Phone vw Call Forward Key Mode Account 2 The Call Hold Reminder field is disabled by default To enabled this field check the box When this feature is enabled the reminder ring splash timer starts as soon as you put a call on hold even when no other calls are active on the phone The phone initiates a reminder ring splash periodically for the single call on hold When disabled no reminder ring splash is audible 3 Click Save Settings 174 41 001317 10 REVO3 07 2014 Additional Features Call Waiting Tone Period You can specify a specific time period in seconds for the call waiting tone to play at regular intervals on an active call using the parameter Call Waiting Tone Period A value of 0 is the default and plays the call waiting tone only once on the active call When the incoming caller hangs up the call waiting tone stops on the existing active call You can enable or disable this feature in the Aastra Web UI Configuring Call Waiting Tone Period Use the following procedure to configure Call Waiting Tone Period a Aastra Web UI 1 Click on Basic Settings gt Pr
137. ges and or long distance charges which result from unauthorized and or unlawful use Aastra shall not be liable for any incidental or consequential damages including but not limited to loss damage or expense directly or indirectly arising from the customer s use of or inability to use this product either separately or in combination with other equipment This paragraph however shall not apply to consequential damages for injury to the person in the case of products used or bought for use primarily for personal family or household purposes This warranty sets forth the entire liability and obligations of Aastra with respect to breach of warranty and the warran ties set forth or limited herein are the sole warranties and are in lieu of all other warranties expressed or implied includ ing warranties or fitness for particular purpose and merchantability Warranty Repair Services Should the product fail during the Warranty Period In North America please call 1 800 574 1611 for further information e Outside North America contact your sales representative for return instructions You will be responsible for shipping charges if any When you return this product for warranty service you must present proof of purchase After Warranty Service Aastra offers ongoing repair and support for this product This service provides repair or replacement of your Aastra product at Aastra s option for a fixed charge You are responsible for all
138. given to the first multicast session and the second multicast session is ignored The behavior for the incom ing calls in this case is also based on the setting for the Allow Barge in parameter The incoming call is handled as if there were an existing call already on the phone Configuring Group RTP Paging Use the following procedure to configure RTP streaming on the receiving end for Paging applications using the Aastra Web UI a Aastra Web UI 1 Click on Basic Settings gt Preferences gt Group Paging RTP Settings Group Paging RTP Settings Paging Listen Addresses 2 In the Paging Listen Addresses text box enter the multicast IP address es and port number on which the phone listens for incoming multicast RTP packets Enter the IP address in dotted decimal format for example 239 0 1 15 10000 239 0 1 20 15000 You can enter up to 5 listening multicast addresses The valid port range is from 1 to 65535 If this field is blank the Paging Listening capability is disabled on the phone Notes e Recipient of a Paging call can set a global Do Not Disturb DND to ignore any incoming pages e For incoming Paging the phone uses the Intercom configuration settings The incoming Page is dependant on the Allow Barge In parameter setting and the Idling On Call state 3 Click Save Settings 41 001317 10 REVO3 07 2014 181 Additional Features Shared Call Appearance SCA Call B
139. gs in the Aastra Web UI When you set the language to use in the IP Phone UI or the Aastra Web UI all of the display screens menus serv ices options configuration parameters etc display in that language The IP phones support the following languages Setting Language Once the language pack s are available on your phone from your System Administrator you can specify which screen language or Webpage language to use on the phone and or the Aastra Web UI amp IP Phone UI Note All languages may not be available for selection The available languages are dependant on the language packs cur rently loaded to the IP phone 72 41 001317 10 REVO3 07 2014 Options Key 1 Press on the phone to enter the Options List 2 Press the lt Language gt key 3 Press the lt Screen Language gt key Note All languages may not be available for selection The available languages are dependant on the language packs currently loaded to the IP phone English is the default language and cannot be changed or removed For more information about loading language packs see your System Administrator 4 Use the navigation keys to scroll through the display Press the screen language you want to set on your phone 5 Press the to return to the previous menu or press the Cc to return to the idle screen Note The screen language setting takes affect immediately w Aastra Web UI Note All languages may not be
140. h M Date Format www MMM DD x NTP Time Servers Enabled Time Server 1 0 0 0 0 Time Server 2 0 0 0 0 o Time Server 3 0 0 0 0 2 Inthe Time Format field select the time format you want to use on your phone Valid values are e 12h 12 hour format default e 24h 24 hour format 3 Click Save Settings Note The time appears on the phone s idle screen in the time format you set 66 41 001317 10 REVO3 07 2014 Options Key Daylight Savings The 6739i allows you to configure the daylight savings settings on the phone Setting Daylight Savings amp IP Phone UI 1 Press on the phone to enter the Options List 2 Press the lt Set Time gt key 3 Press the lt Daylight Savings gt key The following values display e Off e 30min summertime e 1h summertime e Automatic 4 Press the value you want to set for Daylight Savings 5 Press the to return to the previous menu or press the ED v return to the idle screen Date Format The 6739i gets its calendar dates from the local Timer Server set up in your network by your System Administrator You can set the date format using the IP Phone UI or the Aastra Web UI Setting Date Format amp IP Phone UI 1 Press on the phone to enter the Options List 2 Press the lt Set Time gt key 3 Press the lt Date Format gt key The following values display e WWW MMM DD default e MM DD YY e DD MMM YY e MMM DD e YYYY MM
141. h them before adding them to the conference 7 Press the key or again to add Party 3 to the conference Party 1 which is yourself Party 2 and Party 3 are all connected to a single conference 8 To drop a party from the conference use the navigation key to select the party and press the R key Note 2 You can view the numbers and names if available of the parties in the conference call on the screen When a name is displayed pressing R drops the displayed party from the call 41 001317 10 REVO3 07 2014 147 Handling Calls Joining Two Active Calls in a Single Conference amp IP Phone UI 1 Begin with active calls on two different lines for example Line 1 and Line 2 have active calls 2 Press the Key orthe cont 3 Press the Lines touchscreen key The screen displays the status of all 9 possible lines configurable on the phone Non configured lines are grayed out 4 Press the Line key of the other active line you would like to join to the conference 5 Press the Key or the Conf to complete the conference request The two active calls link into a conference call on the first Line from which you initiated the conference 6 The two active calls link into a conference call on Line 1 Note You can view the numbers and names if available of the parties in the conference call on the screen When a name is displayed pressing Cancel drops the displayed party from the call Centrali
142. h two presses and I with three presses 5 JKL Dials 5 When entering text this key enters J with one press K with two presses and L with three presses 6 MNO Dials 6 When entering text this key enters M with one press N with two presses and O with three presses 7 P QRS Dials 7 When entering text this key enters P with one press Q with two presses R with three presses and S with four presses 8 TUV Dials 8 When entering text this key enters T with one press U with two presses and V with three presses 9 WXYZ Dials 9 When entering text this key enters W with one press X with two presses Y with three presses and Z with four presses The is called the star key The is called the number sign pound key or hash key depending on one s nation ality or personal preference These can be used for special functions such as accessing voicemail The star key and pound key functions are dependant on your country s feature availabilities Contact your System Administrator for more information about available functions using these keys These keypad keys can be used for any of the following on the phone Dial a phone number to make a call see Dialing a Number on page 135 Enter digits or letters in the IP Phone user interface Program a speed dial number see Using a Keypad Key to Configure a Speed Dial on page 49 Press a speed dial key see Using the Keypad Speed Dial on page 51
143. has passed without activities callerid If the Switch UI Focus To Ringing Line parameter is disabled the User is able to see the Caller ID when the phone switches the focus to the ringing line factory default Factory default and recovery mode clears the preferred line and preferred line timeout parameters and the phone operates in a non preferred line mode Notes 1 If you specify a value of 0 for the preferred line parameter it disables the preferred line focus feature 2 If you specify a value of 0 for the preferred line timeout parameter the phone returns the line to the preferred line immediately 176 41 001317 10 REVO3 07 2014 Additional Features Configuring Preferred Line and Preferred Line Timeout Using the Aastra Web UI Use the following procedure to configure the Preferred Line and Preferred Line Timeout feature using the Aastra Web UI w Aastra Web UI 1 Click on Basic Settings gt Preferences gt General Preferences General Display DTMF Digits Play Call Waiting Tone Stuttered Dial Tone XML Beep Support Status Scroll Delay seconds Call Hold Reminder During Active Calls Call Hold Reminder Call Waiting Tone Period Preferred line Preferred line Timeout seconds Message Waiting Indicator Line DND Key Mode Call Forward Key Mode C Enabled Enabled Enabled Enabled 5 C Enabled C Enabled 0 1 v 0 All
144. he idle screen Note Press the DND softkey to toggle DND ON and OFF for all accounts on the phone 41 001317 10 REVO3 07 2014 157 Managing Calls DND in Custom Mode Custom Mode configures DND for a specific account s or all accounts on the phone amp IP Phone UI 1 Press the lt Services gt Key 2 Press the lt DND gt key The following screen displays Mon Jan 1 7 DND gt Account 12 45pm DND in Custom Mode 3 Use the and keys to scroll the list of accounts and select an account s to apply DND You can turn DND off on all accounts if required 4 Press lt On gt to turn DND ON for the account s Press lt Off gt to turn DND OFF for the account s 5 Press the to return to the previous menu or press the CJ to return to the idle screen Note You can also press the DND softkey to display the DND gt Account screen Call Forward Account Based Configuration Call Forward CFWD on the IP phone allows incoming calls to be forwarded to another destination On the 6739i you can set Call Forward CFWD on the phone side for a specific account or for all accounts on the phone To configure Call Forward on your phone you must perform the following e Set the Call Forward Mode you want your phone to use at the Aastra Web UI path Basic Settings gt Preferences gt General gt Call Forward Key Mode e Set the Call Forward parameters at the Aastra Web UI path Basic Settings gt Account C
145. ii WELCOME eec nugae intone masanerneineerersciabseene e aaa 1 About this guid sssrin dan en aa AAR ark A A A eae ge eae ge eee 1 Phone FEOS erini ript ratar ENER diy wiv TTE SARR ETARTTA S ARETAN IAE AIRONE S AIRNE RN dine ened R TORTERRA RAAS 1 Requirements ocena e E E TEE E E EE E EE das i eee ees 2 Installation and Setup ceccicrrscsrersisincjaini rotii Kis EE EEEE ESE E EEEE EEO EEEE ERTE ENERG 2 Cleaning the 67391 Touchscreen mocrirrcassarreniinasianrare raan ai n E AE AE E AAE TE EEA ANES 3 Getting St ise fos cas eins eaten ce dnas ne neuselenwennaensmeseannn bade dad Ee rerne rnrn snd myabelma ie MOS 4 Plugging in and Starting the Phone 0 cece cece eee eee eee e ee eee eee n een eee nent nent eeeeee 4 Network Connected Network Disconnected 6 0 ccc ccc cence nee e een e eee eee teenie eee 7 NS SCHOCD os Re diate eS v ar E E E E E E wove tacarehg aids E aisha Ma vetes Unie A T Vineet eee 8 Off Hook and Dialing Screen 0 cece eect ene neeneen enna nena nee nee e eee teense ne eneene 11 Connected Call Sereen ccc cco deinen aun Mis id oes aa oda nis owned sti daa nee ch eda dia dues daaw an queen Ea 12 Incoming Call Screen oii ss cis sees ees ea aan Ran sede aaa ana e ey ray E E Wadena yea eee RES 13 Terminating Cus scicc26cveiictaeseuae ln ctast bone in ieeabdng ede bone alee a S E E 15 Methods for Setting Using Features on the Phone cececeeee nee e nee ee tenet ena 16 Using the IP Pho
146. ing intercom call as a normal call Auto Answer and Play Warning Tone are enabled by default Note Your Administrator can set a time period delay before the phone automatically answers Contact your System Administrator for more information Microphone Mute You can mute or unmute the microphone on the IP phone for intercom calls made by the originating caller If you want to mute the intercom call you enable this feature If you want to unmute or hear the intercom call you disable this feature Microphone Mute is enabled by default Allow Barge In You can configure whether or not the IP phone allows an incoming intercom call to interrupt an active call The Allow Barge In parameter controls this feature When you enable the this parameter which is the default value an incoming intercom call takes precedence over any active call by placing the active call on hold and automatically answering the intercom call When you disable this parameter and there is an active call the phone treats an incoming intercom call like a normal call and plays the call warning tone Allow Barge In is enabled by default 41 001317 10 REVO3 07 2014 179 Additional Features Configuring Incoming Intercom Settings Use the following procedure to configure incoming intercom call settings on the IP phone wa Aastra Web UI 1 Click on Basic Settings gt Preferences gt Incoming Intercom Settings Incoming Intercom Settings A
147. ing takes affect immediately 41 001317 10 REVO3 07 2014 75 Options Key Bluetooth v The 6739i supports the use of a Bluetooth headset as an alternate headset device You can turn the Bluetooth capability ON and OFF on your phone as required You can also add or delete a Bluetooth headset as applicable Note When using a Bluetooth device with your phone make sure that the phone s headset device is set to Bluetooth For more information on setting the audio headset device see Headset Device on page 56 Enabling Disabling Bluetooth Device You can enable or disable a bluetooth device as required using the IP Phone UI amp IP Phone UI To turn ON the Bluetooth feature 1 Press on the phone to enter the Options List 2 Press the lt Bluetooth gt key The following screen displays r t Bluetooth Settings Bluetooth Status Bluetooth Devices L Mon Jan 1 12 45pm Device Name EVER Bluetooth Screen The lt Bluetooth Status gt key indicates the Bluetooth feature is OFF 3 Press the lt Bluetooth Status gt key to turn the Bluetooth feature ON A screen displays with the message Please Wait and allows you to cancel if required A screen then displays that indicates the Bluetooth feature is ON Cc a Mon Jan 1 kd L Bluetooth 12 45pm Please Wait Cancel L Bluetooth Settings Bluetooth Status D
148. ing values display e English default e Fran ais French e Espa ol Spanish e Deutsch German e Italiano Italian e Portugu s Portuguese e Pycckn Russian e Nordic Note Available input languages are dependent on the configuration enabled by your System Administrator 4 Press the input language you want to set on your phone 5 Press the to return to the previous menu or press the Cc to return to the idle screen Note The input language setting takes affect immediately 74 41 001317 10 REVO3 07 2014 Options Key wa Aastra Web UI Note All languages may not be available for selection The available languages are dependant on the language packs cur rently loaded to the IP phone 1 Click on Basic Settings gt Preferences gt Language Settings Language Settings Webpage Language English v Input Language Pyccku ov 2 Select a language from the Input Language field Setting this field allows you to specify the language to use when entering text and characters in the Aastra Web UI Valid values are e English default e Fran ais French e Espa ol Spanish e Deutsch German e Italiano Italian e Portugu s Portuguese e Pycckn Russian e Nordic Note All languages may not be available for selection The available input languages are dependant on the configu ration enabled by your System Administrator 3 Click Save Settings Note The input language sett
149. ion gt Softkeys and XML or Click on Operation gt Expansion Module oftkeys Select from Key 1 through Key 55 Inthe Type field select BLF Xfer Inthe Label field enter a label for the BLF Xfer key In the Value field enter the monitored extension or the extension to transfer calls to for example 35 12 41 001317 10 REVO3 07 2014 Options Key 6 In the Line field select the line for which you want to use the key functionality Valid values are 1 through 9 7 In the state fields check enable or uncheck disable the states you want to apply to this softkey Expansion Module Keys 8 Select an expansion module key 9 In the Type field select BLF Xfer 10 In the Label field enter a label for the BLF Xfer key 11 In the Value field enter the monitored extension or the extension to transfer calls to for example 35 12 In the Line field select the line for which you want to use the key functionality Valid values are 1 through 9 13 Click Save Settings Speeddial Xfer Softkey The Speed Dial key allows a number to be dialed quickly by pressing one key configured for speed dialing The Xfer key allows a call to be transferred to other recipients blindly or consultatively The Speeddial Xfer key combines the Speed Dial and Xfer key s functionality together allowing the user to transfer calls or use speed dial with one key Speeddial Xfer Key R
150. ion about changing your password see Pass word on page 130 Why does my phone display Bad Encrypted Config The IP phone displays Bad Encrypted Config because encrypted configuration files are enabled but the decryption proc ess has failed Report this error to your System Administrator How do restart the IP phone You may want to restart your phone to check for updates on the server or to apply specific settings to your phone that need a reboot You may also need to restart your phone if you have been asked to do so by your System Administrator or should you experience any unexpected behaviour For more information about restarting your phone see Restart on page 132 How do I lock my phone You can lock your phone to prevent the phone from being used or configured You can lock the phone using any of the fol lowing e Inthe IP Phone Ul at the path Options gt Phone Lock See Lock on page 133 for more information e Inthe Aastra Web UI at the path Operations gt Phone Lock See Lock on page 133 for more information At a configured Phone Lock key on the phone For more information about configuring a Lock Unlock key on your phone see Phone Lock Softkey on page 119 41 001317 10 REVO3 07 2014 189 Limited Warranty Not applicable in Australia see below for Limited Warranty in Australia Aastra warrants this product against defects and malfunctions in accordance with Aastra s authorized
151. ion number where you want to park the call fol lowed by key 3 Ifthe call fails you can pick up the call using the next procedure and press the Park softkey again to retry step 2 Pickup a Parked Call 1 Pick up the handset on the phone 2 Enter the extension number where the call was parked 3 Press the Pickup softkey If the call pick up is successful you are connected with the parked call 41 001317 10 REVO3 07 2014 109 Options Key Last Call Return LCR Key Sylantro Servers only Using the IP Phone UI or the Aastra Web UI you can configure a Last call return LCR function on a key This feature is for Sylantro servers only How it works If you configure LCR ona key and a call comes into your phone after you are finished with the call and hang up you can press the key configured for LCR and the phone dials the last call you received When you configure an LCR key the label LCR displays next to that key on the IP phone When the Sylantro server detects an LCR request it translates this request and routes the call to the last caller Configuring a Last Call Return Softkey Use the following procedures to configure a Last Call Return softkey Q IP Phone UI 1 Press on the phone to enter the Options List Press the lt Softkeys gt key By default all of the softkeys that display are configured as None Press a lt None gt key A softkey configura
152. ist you can also lift the handset go offhook to make an outgoing call using the voicemail access phone number Note You can also access your Voicemail via the Services Key on your phone if this has been setup by your System Administrator 41 001317 10 REVO3 07 2014 167 Additional Features This section describes additional features you can use on the 6739i phone Display DTMF Digits A feature on the 6739i allows users to enable or disable DTMF dual tone multi frequency digits to display to the IP phone when using the keypad to dial or when dialing from a programmed key DTMF is the signal sent from the phone to the network that you generate when you press the phone s touch keys This is also known as touch tone dialing Each key you press on your phone generates two tones of specific frequencies One tone is generated from a high frequency group of tones and the other from a low frequency group If you enable the Display DTMF Digits parameter the digits you are dialing from the keypad or from a programmable key display to the IP phone s LCD display This parameter is disabled by default no digits display when dialing You can enable the Display DTMF Digits parameter using the Aastra Web UI Configuring Display of DTMF Digits ta Aastra Web UI Use the following procedure to configure the display of DTMF digits on the IP phone Note Display DTMF Digits is disabled by default 1 Click on Basic
153. ive all calls using a handset or headset Calls can be switched from the handset to headset by pressing the Brey on the phone To switch from the headset to the handset lift the handset Speaker Headset Incoming calls are sent to the handsfree speakerphone first when the key is pressed By pressing the key again you can switch back and forth between the handsfree speakerphone and the headset At anytime lifting the handset switches back to the handset from either the handsfree speakerphone or the headset Headset Speaker Incoming calls are sent to the headset first when the key is pressed By pressing the key again you can switch back and forth between the headset and the handsfree speakerphone At anytime lifting the handset switches back to the handset from either the headset or the handsfree speakerphone Setting Audio Mode Q IP Phone UI 1 Press on the phone to enter the Options List 2 Press the lt Audio gt key 3 Press the lt Audio Mode gt key The following values display e Speaker default e Headset e Speaker Headset e Headset Speaker 4 Press the value you want to set for the Audio Mode 5 Press the to return to the previous menu or press the CJ to return to the idle screen Headset Device The Headset Device option allows you to set the type of headset you are using with your phone The 6739i allows the following type of headsets e Wired headset e DHSG headset e Bluetooth h
154. l and Value field are not required The BroadWorks BLF List name is configured in the BLF List URI field instead 5 In the state fields check enable or uncheck disable the states you want to apply to this softkey 6 Inthe BLF List URI field enter the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user For example sip 9 192 168 104 13 Note Contact your System Administrator for the BLF List URI Expansion Module Keys 7 Select an expansion module key 41 001317 10 REVO3 07 2014 95 Options Key 8 In the Line field select a line for which to apply this key Valid values are e global e 1through9 Note The Value field is not required The BroadWorks BLF List name is configured in the BLF List URI field instead 9 Inthe BLF List URI field enter the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user For example sip 9 192 168 104 13 Note Contact your System Administrator for the BLF List URI 10 Click Save Settings Automatic Call Distribution ACD Softkey for Sylantro Servers The 6739i and any attached Expansion Modules support Automatic Call Distribution ACD for Sylantro servers The ACD feature allows the Sylantro server to distribute calls from a queue to registered IP phone users agents To use the ACD feature on an IP phone you must first configure an ACD softkey or expansion module k
155. lds check enable or uncheck disable the Connected state for this softkey Expansion Module Keys 7 Select an expansion module key 8 In the Type field select Sprecode 9 Inthe Label field enter a label to apply to this softkey 10 In the Value field enter the appropriate value for accessing specific services from the server Note For values to enter in this field contact your System Administrator 11 Click Save Settings 41 001317 10 REVO3 07 2014 107 Options Key Park Pickup Softkeys The 6739i phone has a park and pickup call feature that allows you to park a call and pickup a call when required The IP phones support the Park Pickup feature on the Asterisk BroadWorks Sylantro and ININ servers The park pickup feature performs as follows e When a call comes in and you pickup the handset you can press the applicable Park key to park the call e After the call is parked you can press the Pickup key followed by the applicable value to pickup the call Administrators can configure the park and pickup keys for any line using the configuration files or the Aastra Web UI Users can make changes to customize the label of the park pick up keys using the Web UI Note Contact your System Administrator for more information about using the Park Pickup feature Configuring a Park Pickup Softkey Use the following procedures to configure the Park Pickup softkeys on your phone amp IP Phone UI Press
156. lect Live Dial 3 Select the Off On button next to Live Dialpad and touch the applicable button to enable or disable the feature 4 Press the to return to the previous menu or press the CJ to return to the idle screen 64 41 001317 10 REVO3 07 2014 Options Key Set Timely The Set Time option allows you to set the following on your phone e Time Format e Daylight Savings e Date Format e TimeZone e Time Servers 41 001317 10 REVO3 07 2014 Mon Jan 1 Set Time 12 45pm Time Format 12 Hour Daylight Savings Automatic Date Format WWW MMM DD Time Server 1 Set Time Screen 65 Options Key Time Format The 6739i gets its clock time from the local Timer Server set up in your network by your System Administrator You can set the time format using the IP Phone UI or the Aastra Web UI Setting Time Format Q IP Phone UI 1 Press on the phone to enter the Options List 2 Press the lt Set Time gt key 3 Press the lt Time Format gt key The following values display e 12 Hour default e 24Hour 4 Press the value you want to set for the Time Format 5 Press the to return to the previous menu or press the CJ to return to the idle screen Note The time appears on the phone s idle screen in the time format you set W Aastra Web UI 1 Click on Basic Settings gt Preferences gt Time and Date Setting Time and Date Setting Time Format 12
157. lect a call forward mode to use on the phone Valid values are Account Phone Custom Default is Account e Account default The account mode allows you to configure CFWD on a per account basis Pressing a con figured CFWD key applies to the account in focus e Phone The Phone mode allows you to set the same CFWD configuration for all accounts All Busy and or No Answer When you configure the initial account the phone applies the configuration to all other accounts In the Aastra Web UI only the account you configured is enabled All other accounts are grayed out but set to the same configuration Using the Aastra Web UI if you make changes to that initial account the changes apply to all accounts on the phone e Custom The Custom mode allows you to configure CFWD for a specific account or all accounts You can configure a specific mode All Busy and or No Answer for each account independently or all accounts You can set all the accounts ON or OFF Using the IP Phone UI you can also press the Copy to all modes key to copy a phone number to other phone number fields Note If there is only one account configured on the phone then the mode setting is ignored and the phone behaves as if the mode was set to Phone 3 Click Save Settings The changes takes affect immediately without a reboot Configuring CFWD Parameters Using the Aastra Web UI Use the following procedure to configure the CFWD parameters using the A
158. led The outgoing call to a far end destination has failed Forward Transfer The call on the line has been forwarded transferred to another destination Hang Up The User has placed the handset in its cradle on hook or pressed the Speakerphone Headset key to hang up the phone Intercom The User has pressed the Intercom Key Handset Volume The User is adjusting the volume for the Handset Headset Volume The User is adjusting the volume for the Headset Ringer Volume The User is adjusting the volume for the Ringer Speakerphone Volume The User is adjusting the volume for the Speakerphone 41 001317 10 REVO3 07 2014 Getting Started Idle Screen With Softkeys Configured If you or your Administrator have configured softkey functions on your phone the keys for those functions display on the screen The 6739i displays up to 12 softkeys per page If you configure more than 12 softkeys the last softkey displays with leaders indicating there are more softkeys on additional pages that follow Pressing this key toggles between pages of configured softkeys You can configure up to 55 softkeys on the 6739i For example the following illus tration shows 11 softkeys anda key on the phone r amp L1 John Smith 401 Mon Jan 1 12 45pm Home Configured A softkeys SS BLF 404 405 406 John Smith 401 503 Office Park Pickup Indicates more
159. lls INCOMING Call features oo eeecccssssssesscccccessssssseescccsssssssuescccceesesssnesseceeeesstsnees 179 Intercom using IP address finding 188 IP Phone UI USINO sszeassssceesssssisscossssactessevtectsaahesceoussstecossausheasisscinte ivtheovasesieeeancbveases 17 K key descriptions Keypad Keys Keypad speeddial key press and Nold ss scsssasssactensassscesscssssesossazsconbasdatesnshcsoinsssscecipeastechadsiodetbiiaisbcnassiess 49 Keypad Speeddial screen eeescssssssssccssssssccsssesccesssescecsnseecscsnsecseesnseecessnseecsennseeeeee 50 keys Flashi Key senaman nn aan a RATA 106 107 L Language input language Latin 2 character set screen language setting input language setting languages on the phone Webpage language last call return softkeys for LCR key line call appearance keys Line keys L1 L2 L3 line setting a softkey for lock unlock the phone locking unlocking the phone M MIG ZOE ssssissssssssasscsanssssassadeoiss M675i making calls managing calls message waiting indicator configuring Messages key microphone mute for intercom Microphone volume headset sssssesscccsssesceesssesseecsnseeceesnseececcsneeeseceneeeees missed calls indicator accessing and clearing overview multiple line call appearances Mute key N navigation keys network disconnected network status 126 no service None key 0 On hold calls Krs
160. lows you to configure the Callers List Key with other functions if required Contact your System Administrator for more information Accessing and Viewing the Callers List Use the following procedure to access and view the Callers List Q IP Phone UI 1 Press the Callers Key on the phone to enter the Callers List 2 Use the and keys to navigate the list to view all call records in the Callers List 3 Press the to return to the previous menu or press the CJ to return to the idle screen Dialing from the Callers List Use the following procedure to dial from the Callers List Q IP Phone UI 1 Press the Callers Key on the phone to enter the Callers List A list of keys display 2 Use the and keys to navigate to the Caller record for which you want to call 3 Press the Caller record and then press The phone automatically dials the number from the record you selected Note Before you dial the number you selected you can edit the number if required Deleting a Single Record or All Records from the Callers List Use the following procedure to delete a single record or all records from the Callers List Q IP Phone UI 1 Press the Callers Key on the phone to enter the Callers List A list of keys display 2 Use the and keys to navigate the list to find the record you want to delete 30 41 001317 10 REVO3 07 2014 Hard Keys 3 Press the Caller record and then press The following scr
161. ly arising from your use of or inability to use this product either separately or in combination with other equipment This paragraph however is not intended to have the effect of excluding restricting or modifying the application of all or any of the provisions of Part 5 4 of Schedule 2 to the Competition and Consumer Act 2010 the ACL the exercise of a right conferred by such a provision or any liability of Aastra in relation to a failure to com ply with a guarantee that applies under Division 1 of Part 3 2 of the ACL to a supply of goods or services This express warranty sets forth the entire liability and obligations of Aastra with respect to breach of this express war ranty and is in lieu of all other express or implied warranties other than those conferred by a law whose application cannot be excluded restricted or modified Our goods come with guarantees that cannot be excluded under the Australian Con sumer Law You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage You are also entitled to have the goods repaired or replaced if the goods fail to be of accepta ble quality and the failure does not amount to a major failure 41 001317 10 REVO3 07 2014 Warranty 2 Limited Warranty Australia Only Warranty Repair Services Procedure Should the product fail during the Warranty Period and you wish to make a claim under this express warranty please co
162. n AO uu FF W N In the Line field press the or to select a line for which to apply to the softkey Valid values are 1 through 9 41 001317 10 REVO3 07 2014 113 Options Key 9 Press lt Save gt to save the softkey The softkey applies to your phone immediately and displays on your idle screen 10 Press the to return to the previous menu or press the E return to the idle screen ba Aastra Web UI 1 Click on Operation gt Softkeys and XML or Click on Operation gt Expansion Module Softkeys 2 Select from Key 1 through Key 55 3 In the Type field select Speeddial Xfer 4 In the Label field enter a label for the Speeddial Xfer key 5 Inthe Value field enter the speed dial extension or the extension to transfer calls to for example 5551212 6 In the Line field select the line for which you want to use the key functionality Valid values are 1 through 9 7 In the state fields check enable or uncheck disable the states you want to apply to this softkey Expansion Module Keys 8 Select an expansion module key 9 Inthe Type field select Speeddial Xfer 10 In the Label field enter a label for the Speeddial Xfer 11 In the Value field enter the speed dial extension or the extension to transfer calls to for example 5551212 12 In the Line field select the line for which you want to use the key functionality Valid values
163. n the sides of the screen You can also wipe down the entire phone to remove dirt and grime Allow your phone to completely dry after you are done cleaning This should only take a few minutes Reconnect power to your phone Note Keeping your touchscreen clean and free of dirt and fingerprints on a regular basis extends the life of your phone s touchscreen 001317 10 REVO3 07 2014 3 Getting Started The 6739i must be set up and be configured prior to its first use This section describes phone behaviour and start up screens you may see when the phone is first plugged in or when it is restarted Plugging in and Starting the Phone The 6739 automatically begins the start up sequence as soon as it is connected The phone goes through the following startup process the first time you plug in your phone and any time you restart your phone 4 41 001317 10 REVO3 07 2014 Getting Started The 6739i phone checks for a changed configuration and new firmware updates if available whenever you unplug or restart your phone If either of these events occur you unplugged or restarted the phone the following screens display This may take a few moments while the phone downloads the latest updates AASTRA AASTRA Note New updates to your phone can be automatically scheduled from the server This is set up on the phone system by your System Administrator and should be sched
164. nable or disable a beep to be audible when the phone receives an XML application using the XML Beep Support field at the path Basic Settings gt Preferences gt General If you disable this feature then no beep is heard when the XML application arrives to the phone If your System Administrator has set a value for this feature in a custom XML application or in the configuration files the value you set in the Aastra Web UI overrides the Administrator s setting Setting and saving the value in the Aastra Web UI applies to the phone immediately Configuring XML Beep Support Use the following procedure to configure XML beep support on the IP phone Note XML Beep Support is enabled by default w Aastra Web UI 1 Click on Basic Settings gt Preferences gt General Preferences General Display DTMF Digits C Enabled Play Call Waiting Tone Enabled Stuttered Dial Tone M Enabled XML Beep Support Enabled Status Scroll Delay seconds 5 Call Hold Reminder During Active Calls C Enabled Call Hold Reminder Cl Enabled Call Waiting Tone Period 0 Preferred line 1 v Preferred line Timeout seconds 0 Message Waiting Indicator Line an w DND Key Mode Phone w Call Forward Key Mode Account 2 The XML Beep Support field is enabled by default To disable this field uncheck the box 3 Click Save Settings 41 001317 10 REVO3 07 2014 171 Additional Features Status Scroll Delay Using the Aastra W
165. nd 3 display the call they are bridging into on the LCD of the phones Existing SCA parties ina bridge or one to one call hear an audible beep when another party has joined the call Note Your Administrator must enable disable the beep on the server side If a phone is configured for SCA bridging and it attempts to join a call but the account on the server does not have this functionality enabled an error message displays to the LCD on the phone The SCA call bridging feature is disabled by default on all phones Your Administrator can enable disable this feature if required Contact your System Administrator for more information Keys States and LED Behaviour There are two call states on the phones that support SCA bridging e Bridge active A bridged call is in progress Bridge held The 3rd party i e non SCA party in the bridge is on hold The following tables provide the key states and LED behaviour in an SCA bridge call for users involved in an SCA call and users not involved in the SCA call 182 41 001317 10 REVO3 07 2014 Additional Features Line Keys and Idle Screens State Call LED Call Caller ID Non Call LED Non Call Caller ID Idle N A N A Off N A Seized Solid Green None Solid Red None Progressing outgoing call Green Called Party Solid Red None Alerting incoming call Blinking Unselected Red N A Active Solid Green Far end Solid Red Far end
166. ndsfree calls 41 001317 10 REVO3 07 2014 1 Welcome e Additional headset connection options modular RJ jack built in EHS DHSG port refer to the IP Phone 6739i Installation Guide for information on installing a DHSG headset on your phone e Up to 9 lines with 3 call appearance lines with multi proxy support e Upto 55 programmable softkeys e Picture ID feature during calls and in the Directory Callers List and Redial List e XML support for productivity enhancing applications e AC power adapter sold separately e Set paging Availability of feature dependant on your phone system or service provider Requirements The 6739i IP Phone requires the following environment e SIP based IP PBX system or network installed and running with a SIP account created for the 6753i phone e Access to a Trivial File Transfer Protocol TFTP File Transfer Protocol FTP Hypertext Transfer Protocol HTTP server or Hyper Text Transfer Protocol over Secure Sockets Layer SSL HTTPS e Ethernet Fast Ethernet LAN 10 100 BaseT or Gigabit Ethernet LAN 1000 BaseT Gigabit Ethernet LAN 1000 Mbps recommended e Category 5 5e straight through cabling category 6 straight through cabling required for optimum Gigabit Ethernet performance e Power source For Ethernet networks that supply in line power to the phone IEEE 802 3af For power use the Ethernet cable supplied to connect from the phone directly to the network for power No AC
167. ne Ul iss cisceccc cesses crea cess een cade tee EENT E ONENE KENPO VERE Reet wk 17 NQVIQGQUORKOYS cose ce serials hee aa Laer Yaa ra nee eae OTERA vend 18 Using the Aastia Web Ul ipera eb rad a e bak alata wap hip E a teh audedalae ES 19 IP Phone Keys and Key Descriptions 0 cccece cece tence eee eee tees ene enneenaeenaes 23 IP Phone KEYS oi iarrai naian ba dunia ies nce ge deseo tae hee edd eae aed Tae eee eee eee tes 23 Key DeSCriDtiOns 0033 ciy hates RY RY ee hae BY eee Tag te STAG Te Ps 24 H rd Keys e E E E E E olaaviin acne E 26 Line KOYS oaa A E AAA AEA eee eee da eae ait aaa 27 CGN OTS LISE ROY seriais Eaa E eats madre aces Gate wee bee dens Gain wa Dees E dana ey doy ea TAN aun weeds ay 29 Directory Key iscviecicieds teal onia ae Ea E E E ET a E E N E E 33 Redial Key cosendo i a AA AO OA O E Pk aa Osa N E EA DS 42 Services KEY eine arses cewinaes E aN S ANAA E TAANE AAA ON dened 45 CONTEV ENCE KEY uoo eana EEA AENA NA AN 46 Trans ler Key v 35 occa ntti TAAA AEEA AAAA TAA EEA RETEA EROTA 46 41 001317 10 REVO3 07 2014 iii Content Messages Key verrons Trest ease soe ned ee ese VEG HAY eines Vee od Wit y Paw dak wet Wawa ab eis bY Seed este Bes 47 Keypad Keys rriaro vores dvds ees pias ieee vee sone a yee eae eee ee riaetedwe niet areal 48 Options Key oecon diversions aie aie tie iain 52 Options LISE i363 dae E Geen eagle sain eid E eae heed eee eee aed ee ees 52 Simplified Options List 3 cicicendackiia dt
168. ne immediately and displays on your idle screen Press the to return to the previous menu or press the ma v return to the idle screen ta Aastra Web UI 1 Click on Operation gt Softkeys and XML or Click on Operation gt Expansion Module Nn A wu A W N Softkeys amp Expansion Module Keys 2 Choose the key you want to delete from the phone 3 In the Type field select None or Empty 4 Click Save Settings The softkey function is disabled on the phone 41 001317 10 REVO3 07 2014 125 Options Key Status LY The Status key in the Options Menu allows you to view the current state of your phone in the IP Phone UI The Status Screen in the Aastra Web Ul also displays the current state of your phone You can view the following information about your phone Firmware Information e Firmware version e Bootloader version e Copyright information Network Information e IP address of your phone e MAC address of your phone e Local Area Network LAN port e PC Port if PC link exists Error Messages e Error messages from last reboot or startup Viewing the Status of Your Phone IP Phone UI amp IP Phone UI 1 Press on the phone to enter the Options List 2 Press the lt Status gt key To view firmware information 3 Press the lt Firmware gt key The following information displays e Firmware version e Bootloader version e Copyright To view network information
169. nferencing e EEE A A A 146 41 001317 10 REVO3 07 2014 pre dial and live dial mode transfer remaining parties Contrast setting Drightn ss sasscsassssccssseschasssdeacavasescavsisaseaseustastonnasratesnsvastebenscieesnatinisacke 63 setting brightness level wu ssscssssssssccsssesceccsssesccesnsecsecsssescecessseccseeneeeeeeennees 62 D Date setting format for DCP key dial tones stuttered dialing a number s Directory Key cscssacceessacazetecasaaveces vccenstedsseszenastatosce RRA directory list adding and editing entries deleting numbers and labels for an entry downloading to PC Display brightness level brightness timer calibrating screen DND Account Mode DND Custom Mode DND key nesses DND Phone Mode DND enabling disabling documentation E error messages expansion module M670i and M675i F features methods tO USE tO Set wicciccsccsssesscssssssesssssesssssessessssssssesssssssssssesses 16 firmware version Flash key G GCP key getting started Goodbye Key group RTP paging H Nandlingealls asiaani aa a aA 141 hard keys headset mode headset volume headset adjusting volume headset speaker mode held calls retrieving Hold key hold automatic idle Scree sruni ERR A E N Indication of transferred calls installation and setup Index 1 Index intercom ca
170. nsion module key 8 Inthe Type field select XML 9 In the Label field enter a label to apply to this key 10 In the Value field enter a URI s to apply to this key Note Contact your System Administrator for the appropriate value s to enter in the Value field 11 In the state fields check enable or uncheck disable the states you want to apply to this softkey 12 Click Save Settings 104 41 001317 10 REVO3 07 2014 Options Key Configuring XML Services wa Aastra Web UI 1 Click on Operation gt Softkeys and XML or Click on Operation gt Expansion Module 2 Inthe XML Application URI field enter an application URI s Note Contact your System Administrator for the appropriate value s to enter in the XML Application URI field 3 Inthe XML Application Title field enter the title of the service This title appears in the Services Menu after pressing the Services key If multiple XML applications are specified in the XML Application URI field a list of applications displays after pressing the Services key 4 Click Save Settings Accessing the XML Service After an XML application s has been saved to your IP phone and either the Services Menu or a softkey have been config ured to access the XML applications the customized service is ready for you to use amp IP Phone UI From an XML Softkey 1 Press the XML key on the 6739 phone A Custom Features
171. ntact the Aastra authorized reseller who sold you this product details as per the invoice and present proof of purchase You will be responsible for shipping charges if any Manufacturer Aastra Telecom Australia Pty Ltd 745 Springvale Road Mulgrave VIC 3170 ABN 16 140 787 195 Phone 61 3 8562 2700 Limitation of Liability for Products not of a kind ordinarily acquired for personal domestic or household use or consumption e g goods services ordinarily supplied for business use 1 1 To the extent permitted by law and subject to clause 1 2 below the liability of Aastra to you for any non compliance with a statutory guarantee or loss or damage arising out of or in connection with the supply of goods or services whether for tort including negligence statute custom law or on any other basis is limited to a inthe case of services i the resupply of the services or ii the payment of the cost of resupply and b inthe case of goods i the replacement of the goods or the supply of equivalent goods or ii the repair of the goods or iii the payment of the cost of replacing the goods or of acquiring equivalent goods or iv the payment of the cost of having the goods repaired 1 2 Clause 1 1 is not intended to have the effect of excluding restricting or modifying a the application of all or any of the provisions of Part 5 4 of Schedule 2 to the Competition and Consumer Act 2010 the ACL or b the exercise of a right conferre
172. ny of these extensions the Operator presses the GCP softkey and is connected to the call If multiple incoming calls are received simultaneously the Operator press the GCP softkey selects an extension from a list and presses the Pickup softkey to answer the call Notes e Your System Administrator must configure the extension range for the Group Call Pickup feature Contact your Sys tem Administrator for more information e DCP GCP feature availability is dependant on your call manager Contact your System Administrator for more infor mation You can configure a DCP softkey using the IP Phone UI or the Aastra Web UI 41 001317 10 REVO3 07 2014 99 Options Key Configuring Directed Call Pickup DCP Softkey Use the following procedure to configure Directed Call Pickup on the 6739i IP Phone amp IP Phone UI Press on the phone to enter the Options List Press the lt Softkeys gt key By default all of the softkeys that display are configured as None Press a lt None gt key A softkey configuration screen displays Inthe Type field press the lt None gt key A screen displays with softkey keys Press the lt Directed Call Pickup gt function key to apply to the softkey Inthe Label field enter a label to apply to this softkey Inthe Value field specify the extension you want to intercept when you press this softkey For example 2200 Inthe Line field pre
173. o automatically copy the same phone number to the BUSY and NO ANSWER phone number fields 9 For the NO ANSWER parameter in the No Rings field select the number of rings you want your phone to perform before call forwarding a call 10 Press the to return to the previous menu 11 To configure CFWD for additional accounts repeat steps 2 through 9 12 Press the to return to the previous menu or press the Cc to return to the idle screen Note If All AND Busy AND NoAns are all enabled and if the account has DND enabled the CFWD All settings take precedence over CFWD Busy and CFWD NoAns 41 001317 10 REVO3 07 2014 165 Managing Calls Missed Calls Indicator The 6739i phone has a Missed Call button that increments the number of missed calls to the phone This feature is accessible from the IP phone UI only If the Missed Call button is configured the number of missed calls appear in the Missed Call button The number of calls that have not been answered increment on the phone s idle screen in the Missed Call button if con figured by the System Administrator If the Missed Call button has not been configured the number of unanswered calls increment on the idle screen as lt number gt Missed Calls As the number of unanswered calls increment the phone numbers associated with the calls are stored in the Callers List The user can access the Callers List by pressing the Missed Call button or by pressing the Callers Lis
174. o return to the idle screen 41 001317 10 REVO3 07 2014 81 Options Key Softkeys P On the 6739i you can configure up to 55 multi functional softkeys using the IP Phone UI or the Aastra Web UI The idle screen displays up to 12 softkeys If you configure more than 12 softkeys the 12th key displays as a More key Pressing the More key allows you to toggle between multiple screens of configured softkeys cr gt 3 Mon Jan 1 amp L1 John Smith 401 12 45pm Home SUE 402 John Smith Office 401 403 BLF 404 Park 405 Pickup More 406 eo m Softkeys V w d Note Softkeys state based If an Expansion Module is attached to the phone you can configure additional softkeys For more information about expansion modules see Model M670i and M675i Expansion Modules on page 185 The following table lists the functions you can set on the softkeys and provides a description for each function Key Function Description None Indicates no setting for the key Line Indicates the key is configured for line use Speed Dial Indicates the key is configured for speed dial use You can also configure a prefix for a speed dial number Do Not Disturb Indicates the key is configured for do not disturb on the phone Busy Lamp Field BLF Indicates the key is configured for Busy Lamp Field BLF use User can dial out on a BLF configured key M
175. o your phone that could be permanent If the cloth is dripping or the surface shows water spots after wiping then you are using too much water on the cloth Some rules to follow when cleaning your screen are DO NOT use any sharp objects including your fingernail DO NOT rub touch or tap the surface of the screen with sharp or abrasive items such as a ball point pen or a screw driver DO NOT use any type of cleansers including abrasive cleansers DO NOT use any type of glass cleaner or any cleaner that contains alcohol or ammonia DO NOT spray any type of cleaner directly on the phone s screen DO NOT allow any liquid to run down the surface of the touchscreen and under the bezel If using a damp cloth DISCONNECT power to the phone before wiping the screen Caution DO NOT use chemicals or sharp objects to clean your phone Use of any type of cleaners alcohol ammonia etc and or hard or sharp objects can harm the touchscreen surface and potentially cause transparent conductive film cracks in the screen To clean your 6739i touchscreen 1 2 3 41 Disconnect power to your phone Get a soft cloth such as a microfiber cloth If necessary dampen the cloth For regular cleanings a dry cloth is usually sufficient For stubborn build up or for periodic deep cleanings get the cloth wet under the faucet and then wring out until it is just damp Wipe the screen gently with the cloth making sure to not get any moisture i
176. oftkey configuration screen displays Inthe Type field press the lt None gt key A screen displays with softkey keys Press the lt Flash gt function key to apply to the softkey Inthe Label field enter a label to apply to this softkey Press lt Save gt to save the softkey The softkey applies to your phone immediately and displays on your idle screen Press the to return to the previous menu or press the Cc to return to the idle screen wa Aastra Web UI 1 Click on Operation gt Softkeys and XML or 1 Click on Operation gt Expansion Module Softkeys 2 Select from Key 1 through Key 55 3 In the Type field select Flash 4 In the Label field enter a label for the Flash key Expansion Module Keys 5 Select an expansion module key 6 Inthe Type field select Flash 7 Inthe Label field enter a label for the Flash key 8 Click Save Settings 106 41 001317 10 REV03 07 2014 Options Key Sprecode Softkey You can set a key to automatically activate specific services offered by the server by setting a key to sprecode For exam ple if the sprecode value of 82 is configured then by pressing the key 82 automatically activates a service provided by the server The value you enter for this field is dependent on the services provided by the server Contact your System Administrator for information about available services Configuring a Sprecode Softke
177. on hold you can reconnect to a held call by pressing the line call appearance key where that call is being held Press C to disconnect the call 41 001317 10 REVO3 07 2014 141 Handling Calls Retrieving a Held Call To reconnect to a call press the line call appearance key where that call is being held If you press the call line appear ance key again you disconnect from the call Transferring Calls Blind Transfer A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call To do this simply complete the transfer immediately after you have entered the number The call goes directly to the extension or outside line you transferred to Consultative Transfer You also have the option to consult with the person you are transferring the call to before you complete the transfer To do this simply remain on the line until the receiving party answers the call After consulting with the receiving party you can either complete the transfer or cancel the transfer to go back to the original call Pre Dial amp Live Dial Mode By default when users are initiating a conference call or transfer they will not hear a dial tone before dialing begins pre dial mode The phone does not automatically dial out the number until the user presses the Transfer Xfer key This allows the users to make changes to the dialing number before initiating the call Administrators
178. on the limitations of the server amp IP Phone UI 1 When you begin a conference you are the first party in the conference Party 1 Pickup the handset or press the Speakerphone Key A line opens up Call Party 2 by dialing their number or answer an incoming call of a Party Wait for Party 2 to answer When Party 2 answers you can consult with them before adding them to Conference 1 Press the Key or the con A new line opens Enter the phone number of Party 3 Wait for Party 3 to answer When Party 3 answers you can consult with them before adding them to the Conference Press the Key or the again to add Party 3 to Conference 1 Party 1 which is yourself Party 2 and Party 3 are all connected to Conference 1 Nn A wu A A UN 8 Press an available Line Key or answer an incoming call on an available line If calling out call Party 4 9 Wait for Party 4 to answer When Party 4 answers you can consult with them before adding them to the conference 10 Press the Key or the to add Party 4 to Conference 1 11 Press the Line Key that has Conference 1 12 Press the Key or the to join all parties Parties 1 through 4 on Conference 1 13 To add more parties repeat steps 8 through 12 If any party in the conference hangs up including the party that began the conference all other parties in the conference are still connected 41 001317 10 REVO3 07 2014 149 Handling Calls Setting Up
179. on the phone to enter the Options List Press the lt Softkeys gt key By default all of the softkeys that display are configured as None Press the lt None gt key A softkey configuration screen displays Inthe Type field press the lt None gt key A screen displays with softkey keys Press the lt Park gt function key to apply to the Park softkey Inthe Label field enter a label to apply to this softkey Press lt Save gt to save the softkey The softkey applies to your phone immediately and displays on your idle screen Press the to return to the previous menu Press the lt None gt key A softkey configuration screen displays O0 oOo NOAUA FF V N 10 In the Type field press the lt None gt key A screen displays with softkey keys 11 Press the lt Pickup gt function key to apply to the Pickup softkey 12 In the Label field enter a label for the Pickup softkey 13 Press lt Save gt to save the softkey The softkey applies to your phone immediately and displays on your idle screen 14 Press the to return to the previous menu or press the E KS return to the idle screen k Aastra Web UI 1 Click on Operation gt Softkeys and XML or Click on Operation gt Expansion Module Softkeys 2 Select from Key 1 through Key 55 3 In the Type field select Park 4 In the Label field enter a label for the Park key Note The Park key
180. onfiguration OR at the IP Phone UI path Services gt Call For ward You can configure a CFWD softkey as a shortcut to access the CFWD screens on the phone or expansion module For more information about creating a CFWD softkey see Call Forward Softkey on page 111 The available Call Forward modes you can set are e Account default The account mode allows you to configure CFWD on a per account basis Pressing a configured CFWD key applies to the account in focus 158 41 001317 10 REVO3 07 2014 Managing Calls e Phone The Phone mode allows you to set the same CFWD configuration for all accounts All Busy and or No Answer When you configure the initial account the phone applies the configuration to all other accounts In the Aas tra Web UI only the account you configured is enabled All other accounts are grayed out but set to the same configura tion Using the Aastra Web UI if you make changes to that initial account the changes apply to all accounts on the phone e Custom The Custom mode allows you to configure CFWD for a specific account or all accounts You can configure a specific mode All Busy and or No Answer for each account independently or all accounts You can set all the accounts ON or OFF Using the IP Phone UI you can also press the Copy to all modes key to copy a phone number to other phone number fields You can enable different CFWD parameters independently for example you can set dif
181. onfigure a Speeddial MWI softkey on your phone amp IP Phone UI 1 Press on the phone to enter the Options List Press the lt Softkeys gt key By default all of the softkeys that display are configured as None Press a lt None gt key A softkey configuration screen displays Inthe Type field press the lt None gt key A screen displays with softkey keys Press the lt Speeddial MWI gt function key to apply to the softkey a uu A WU N In the Label field enter a key label to assign to the Speeddial MWI key e g Peter When messages are pending the IP phone UI will display an envelope icon the number of pending messages and then the defined label e g 3 Peter 7 Inthe Value field enter in the call URI and voicemail URI separated by a semi colon as per the following syntax call URI voicemail URI For example 33123456 3456 0000 domain sip voicemail_peter domain Notes e As the example above illustrates pauses and DTMF are supported for the call URI e Ensure that no spaces are added between the call URI and the voicemail URI when defining the key value e Ifonly one URI is provided the value will be used for the voicemail URI and the call URI will be left as undefined 8 In the Line field press the or to select a line for which to apply to the softkey Valid values are 1 through 9 9 Press lt Save gt to save the softkey The softkey applies to your
182. or your System Administrator may have configured some of these softkeys for you Reference For more information about the Status Icons on the phone see Phone Status Icons on page 9 For more information about configuring the softkeys see Softkeys on page 82 41 001317 10 REVO3 07 2014 Getting Started Phone Status Icons There are icons that display on the phone to graphically indicate the status of the phone and or the status of calls These icons display on the upper left corner of the screen The following table identifies the status icons that may display Status Icon Description Idle Phone is on hook and in the idle state Handset or Speakerphone Headset Off Hook Handset or the speakerphone headset is off hook and the caller is dialing Call Connected and in Progress There is an active call connected and in progress Incoming Call The phone is ringing due to an incoming call Drop Conference Call To drop a party from the conference Conference Call The current line on the phone has multiple callers connected via a Conference Busy An outgoing call is being made to a far end destination and the far end line is busy Call Park The current line on the phone has a call parked Call Pickup The line that has a call parked on it was pressed to pick up the parked call DND The current line on the phone has Do Not Disturb DND enabled Call Fai
183. ormat You can use any spreadsheet application to open the file for viewing The following is an example of a Callers List in a spreadsheet application This file displays the name phone number and the line that the call came in on E callersList csy 41373 41376 4443245 41356 Downloading the Callers List Use the following procedure to download the Callers List to your PC using the Aastra Web UI w Aastra Web UI 1 Click on Operation gt Directory Directory Files Available for Download Directory List Callers List 2 In the Callers List field click on Save As A File Download message displays 3 Click OK 4 Enter the location on your computer where you want to download the Callers List and click SAVE The callerslist csv file downloads to your computer 5 Use a spreadsheet application to open and view the Callers List 32 41 001317 10 REVO3 07 2014 Hard Keys Directory Key LLY CEJ The 6739i has a Directory Key on the front panel of the phone Directory Key Pressing the Directory Key displays the Directory List on your phone This list is your personal phone book conveniently stored within your phone You can enter up to 200 entries into the 6739i Directory by adding them manually or by saving the number and name from other lists stored on your phone You can dial numbers directly from a directory entry Note A picture ID dis
184. ory List in a spreadsheet application Sj directoryList cs A B John 41373 Tim 41376 Carol 4443245 Tom 41356 The file displays the name phone number and line number for each Directory entry Note Your System Administrator can populate your IP phone Directory List with server directory files Contact your System Administrator for more details Downloading the Directory List Use the following procedure to download the Directory List to your PC using the Aastra Web UI w Aastra Web UI 1 Click on Operation gt Directory Directory Files Available for Download Directory List Callers List 2 In the Directory List field click on Save As A File Download message displays 3 Click OK 4 Enter the location on your computer where you want to download the Directory List and click SAVE The directorylist csv file downloads to your computer 5 Use a spreadsheet application to open and view the Directory List 41 001317 10 REVO3 07 2014 41 Hard Keys Redial Key GD The Redial Key on the front panel of the phone allows you to automatically dial a number you previously dialed from your phone If you are off hook and press the Redial Key the last number you called is dialed back If you are on hook and press the Redial Key the Redial List displays allowing you to select which number in the list you want to redial back x f 7 AASTRA 6739i ji Redial List Key
185. ount 1 the changes apply to all accounts on the phone Using the IP Phone UI if you make changes to any other account other then Account 1 the changes also apply to all accounts on the phone When enabling a CFWD state you must specify a phone number for the phone to CFWD to The number you specify applies to all accounts of the same mode 2 Number and name of accounts that display to this screen are dependant on the number and name of accounts configured on the phone In the screen in step 7 Screenname is configured on Line 1 Screenname is config ured on Line 2 and Screenname is configured on Line 3 The name for the account is specified by your System Administrator Contact your System Administrator for more information 4 For the No Answer state in the No Rings field enter the number of times that the account rings before forwarding the call to the specified number Valid values are 1 through 20 Default is 1 When using the Account mode or Custom mode you can enter a different number of rings for each account If you use the Aastra Web UI to change the Call Forward Key Mode to Phone all accounts synchronize to Account 1 5 Click Save Settings The changes takes affect immediately without a reboot Using CFWD via the IP Phone UI You can access and change the call forward parameters if required from your IP Phone UI at the location Services gt Call Forward If a CFWD softkey is configured on your phone
186. ount s or all accounts on the phone Q IP Phone UI 1 Press the lt Services gt Key then press the lt Call Forward gt key or Press a pre configured Call Forward softkey The following screen displays Mon Jan 1 4 Call Forward gt Account 12 45pm CFWD ALL OFF CFWD BUSY OFF CFWD NO ANS OFF CFWD ALL OFF CFWD BUSY OFF CFWD NO ANS OFF Call Forward Custom Mode 2 Use the and keys to scroll the list of accounts and select an account to apply CFWD 3 Press lt Edit gt The screen displays for the account you selected The following example shows the CFWD screen for John s account Mon Jan 1 4 Call Forward gt John 12 45pm ALL Phone Number On Copy to all modes BUSY Ph Numb one Number gt NON OES Phone Number Mornings fa efile 4 Select the parameter you want to enable ALL BUSY and or NO ANSWER Selecting the ALL parameter call forwards all calls to another number regardless of the state of your phone 5 Press the lt On gt key to turn the CFWD parameter ON or the lt Off gt key to turn the CFWD parameter OFF 6 Press the Phone Number field A pop up keyboard displays 7 Using the keyboard enter the phone number that your phone will call forward to and press lt Enter gt 164 41 001317 10 REV03 07 2014 Managing Calls 8 If you enter a phone number for the ALL parameter you can press the Copy to all modes t
187. parameter is set to ALL lines by default w amp Aastra Web UI 1 Click on Basic Settings gt Preferences gt General Preferences General Display DTMF Digits C Enabled Play Call Waiting Tone Enabled Stuttered Dial Tone M Enabled XML Beep Support Enabled Status Scroll Delay seconds 5 Call Hold Reminder During Active Calls C Enabled Call Hold Reminder C Enabled Call Waiting Tone Period 0 Preferred line 4 v Preferred line Timeout seconds 0 Message Waiting Indicator Line an w DND Key Mode Phone w Call Forward Key Mode Account 2 The Message Waiting Indicator Line field is set to ALL lines by default If required change the setting to a specific line by selecting a line from the list Valid values are All and lines 1 through 9 3 Click Save Settings 178 41 001317 10 REVO3 07 2014 Additional Features Incoming Intercom Call Features Incoming Intercom By default the IP phone allows incoming intercom calls to be automatically answered without having to set up an Icom key on your phone The phone automatically plays a warning tone when it receives an incoming intercom call It also mutes the microphone If the intercom call comes into the phone while an active call is already present the phone puts the active call on hold and answers the intercom call You can change the behaviour of how the phone handles incoming intercom calls by enabling disabling specific p
188. phone immediately and displays on your idle screen 10 Press the to return to the previous menu or press the ao KS return to the idle screen w Aastra Web UI 1 Click on Operation gt Softkeys and XML or Click on Operation gt Expansion Module Softkeys 2 Select from Key 1 through Key 55 3 In the Type field select Speeddial MWI 4 In the Label field enter a key label to assign to the Speeddial MWI key e g Peter When messages are pending the IP phone UI will display an envelope icon the number of pending messages and then the defined label e g 3 Peter 116 41 001317 10 REVO3 07 2014 Options Key 5 Inthe Value field enter in the call URI and voicemail URI separated by a semi colon as per the following syntax call URH voicemail URI For example 33123456 3456 0000 domain sip voicemail_peter domain Notes e As the example above illustrates pauses and DTMF are supported for the call URI e Ensure that no spaces are added between the call URI and the voicemail URI when defining the key value e Ifonly one URI is provided the value will be used for the voicemail URI and the call URI will be left as undefined 6 In the Line field select the line for which you want to use the key functionality Valid values are 1 through 9 7 In the state fields check enable or uncheck disable the states you want to apply to this softkey Expansion Module Keys
189. plays in the upper left corner The Caller ID of the caller displays on the screen The Answer Reject Silence and Transfer Keys also display allowing you to select how you want to handle the incoming call Ringing g 9 Status Icon 6 L1 John Smith 401 amp a T cae Flash Caller ID of Carol Dun incoming caller 6006 Intercom Home 402 i 5 DND Paging 404 Park A Reject Picku Call Forward amp Swen P Incoming Call l a N d Incoming Call Screen For information on multiple incoming calls see Multiple Incoming Calls Screens on page 14 Answering an Incoming Call amp IP Phone UI To answer a call e Press the line call appearance key for the incoming call e Press the key e Press for handsfree speakerphone or headset operation e Lift the handset for handset operation If the phone is already connected to a call pressing the line call appearance key for the new incoming call auto matically places the connected call on hold and answers the new call To reconnect to a party press the line call appearance key for that call If you do not answer the call the caller goes to voicemail if voicemail has been configured for your extension e You can press the key to silence the ringing on the incoming call Reference For information about transferring the incoming call see Transferring Calls on page 142 41 001317 10 REVO3
190. plays when you select an entry in the Directory if your System Administrator enabled this feature on your phone Contact your System Administrator for more information about the picture ID feature 41 001317 10 REVO3 07 2014 33 Hard Keys Accessing and Searching the Directory Use the following procedures to access and search for entries in your Directory List Q IP Phone UI 1 Press the Directory Key The Directory screen displays The screen is blank if the Directory is empty The following main Directory screen shows 11 entries in the Directory List z ii gt F gt r LA Directory Do epen LA Directory Parr John Doe Bob West Aastra Support eo 1 Joh n Doe Jane Doe Robert Hassle TA 2 9055552233 9055559999 James Devon Daniel Foster Cell 3 Marcus Murphy Arash Moosam Dial amp Delete Walter Dolaugh Kevin Hellisk T ina Z E x A k A a d d Main Directory Screen Single Entry Screen 2 Use the and keys to navigate the list to look for an
191. power adapter required For Ethernet networks that DO NOT supply power to the phone optional For power use the AC Power Adapter optional accessory to connect from the DC power port on the phone to a power source Contact Aastra for more information or optional For power use a Power over Ethernet PoE power injector or a PoE switch A PoE power injector is avail able as an optional accessory from Aastra Contact your Administrator for more information Installation and Setup If your System Administrator has not already setup your 6739i phone please refer to the Aastra 6739i Installation Guide for basic installation and physical setup information For more advanced administration and configuration information System Administrators should refer to the Aastra SIP IP Phones Administrator Guide 2 41 001317 10 REVO3 07 2014 Welcome Cleaning the 6739i Touchscreen R u epeated use of the 6739i touchscreen may lead to a dirty screen To clean the phone s screen Aastra recommends the se of a super fine cotton cloth cotton swab or microfiber lens cloth made of microfiber suede preferably one without sewn hems or similar characteristics that would scratch the surface of the screen You can use the cloth dry for dusting p u olishing and light cleaning or dampen it with water only to deep clean the surface If using a damp cloth make sure to se just a little water on the cloth Too much moisture can cause damage t
192. r can select whether to enable disable DND per account enable DND on all accounts or disable DND on all accounts The following table describes the key and Message Waiting Indicator MWI LEDs when you enable DND on the IP Phone Key LED Behavior for All Modes MWI LED Behavior for All Modes DND key LED RED if current account in focus has DND ON MWI LED ON if current account in focus has DND ON DND key LED OFF when current account in focus has DND disabled MWI LED OFF if current account in focus has DND OFF Note If you make changes to the configuration for DND via the IP Phone UI you must refresh the Aastra Web UI screen to see the changes Configuring DND The following describes configuring DND on your phone To configure a DND key see the section Do Not Disturb DND Softkey on page 91 Note If there is no DND key configured or if it is removed DND is disabled on the IP Phone 41 001317 10 REVO3 07 2014 153 Managing Calls Configuring DND Using the Aastra Web UI Use the following procedure to configure DND using the Aastra Web UI ka Aastra Web UI 1 Click on Basic Settings gt Preferences gt General Preferences General Display DTMF Digits Play Call Waiting Tone Stuttered Dial Tone XML Beep Support Status Scroll Delay seconds Call Hold Reminder During Active Calls Call Hold Reminder Call Waiting Tone Period Preferred line Preferred line Timeout seconds
193. rcom softkey using the IP Phone UI or the Aastra Web UI 41 001317 10 REVO3 07 2014 117 Options Key Reference For more information about the Intercom key see Using Intercom on page 137 Configuring an Intercom Softkey Use the following procedures to configure an Intercom softkey on your phone amp IP Phone UI 1 Press on the phone to enter the Options List Press the lt Softkeys gt key By default all of the softkeys that display are configured as None Press a lt None gt key A softkey configuration screen displays Inthe Type field press the lt None gt key A screen displays with softkey keys Press the lt Intercom gt function key to apply to the softkey Inthe Label field enter a label to apply to this softkey Press lt Save gt to save the softkey The softkey applies to your phone immediately and displays on your idle screen Press the to return to the previous menu or press the CJ to return to the idle screen on Oo aU A A V N 118 41 001317 10 REVO3 07 2014 Options Key wa Aastra Web UI 1 Click on Operation gt Softkeys and XML or Click on Operation gt Expansion Module Softkeys 2 Select from Key 1 through Key 55 3 In the Type field select Intercom 4 Inthe Label field enter a label to apply to this key 5 In the state fields check enable or uncheck disable the states you want to apply to this softkey
194. res Of ss J line settings 27 making calls 135 requirement Of ssrasssia niae R 2 A Aastra Web UI Basic Settings parameters sssssssssssssssseeesssussssonusnsuoteneeneusssternenssssoreesessrorere 22 Operation parameters Status of Phone Aastra Web UI using About this template account configuration ACD key Advanced options using allow barge in for intercom answering incoming calls Adio seseiesicrctsicienestenscceceeses 55 audio mode 56 headset mic volume setting audio mode auto answer for intercom Bad encrypted Config saiscccssssscssctssscscsossseocesuveencsvcassssccesssscasnaasisscowssavvonttivieacsosaeinac 189 BLF List softkey BLF softkey BLF Xfer softkey Bluetooth setting Re Drighthess Setting samina R 62 C call forward GOMPIQUIIIAG sessictssscasssisssasssssstansssentoavesscebsasssntninassnstaita ansubososesesstadechadsissdean nates 160 configuring mode call hold reminder call hold reminder during active calls call waiting tone Call waiting tone period wonn eeseesscssssessccssssesseessssececssssecessnsececcesnsecessesneceseenneeeeseene callers list deleting records in dialing from downloading to phone using using on phone Callers List key calls endings iesta AA aA A receiving transferring CFWD Account Mode CFWD Custom Mode 164 CFWD Phone Mode 163 Conference key co
195. ridging Shared Call Appearance SCA is when incoming calls are presented to multiple phones simultaneously For example it is the ability to assign the boss extension to a key on the secretary s phone Calls can be transferred between two phones with the same extension key by simply putting the call on hold at one phone and picking it up on the other Status LEDs light and flash in unison allowing all people sharing the extension to see the status at a glance The phones include an enhanced SCA for the servers that support call bridging and allows two or more SCA users to be connected in a call with a third party Refer to the following example Phone 1 SCA phone 1 answers When 2 and 3 pickup 1 can hangup Phone A calls the SCA number and all the phones in the SCA environment ring SCA phone 2 joins by pressing SCA line When Phone A phone 1 hangs up 2 is still ss A connected Phone 2 can i A Mal SCA Environment press the line key to put SCA call on hold leaving 3 still connected to 1 Phone 3 SCA phone 3 joins by n pressing SCA line When phone 1 hangs up 3 is still connected Phone 3 can press the line key to put SCA call on hold leaving 2 still connected Note A user can place a call on hold while in an SCA bridged call by pressing the SCA line key to 1 Using the example above when a call comes into Phone 1 Phone 2 and Phone 3 can pickup the same call by pressing the SCA line key Phone 2 a
196. rk if two calls are made to the phone at one time Other Features A multitude of other features are available depending on whether or not your System Administrator has configured them for use Contact your System Administrator for feature availability and usage information 184 41 001317 10 REVO3 07 2014 Model M670i and M675i Expansion Modules The 6739i IP Phone offers optional M670i and M675i Expansion Modules that attach to the right side of the phone to pro vide additional softkeys Note In order to use the M670i or M675i Expansion Modules the 6739i IP Phone must be powered by the optional AC adapter Model M670i l 00000000I0OIUOOQN 0000000000090000 li g l 00000 o ie The M670i provides 18 softkeys in each column totalling 36 keys on the keypad Each key provides an LED for indicating call status The M670i provides a paper label for convenient key labelling Model M675i me M co jo oo a
197. ror messages 3 Press the to return to the previous menu or press the C to return to the idle screen w Aastra Web UI 1 Open your web browser enter the phone s IP address or host name into the address field and press lt Enter gt The following logon screen displays Connect to 192 168 0 50 The server 192 168 0 50 at Mitel 6739i requires a username and password Warning This server is requesting that your username and password be sent in an insecure manner basic authentication without a secure connection User name fi user Password C Remember my password Lox cancer 41 001317 10 REVO3 07 2014 19 Methods for Setting Using Features on the Phone 2 At the prompt enter your username and password and click OK Note For a user the default user name is user not case sensitive and the password field is left blank The Status window displays for the IP phone you are accessing Status System Information Operation User Password Phone Lock Softkeys and XML Keypad Speed Dial Directory Reset Basic Settings Preferences Account Configuration System Information Network Status Attribute Link State Negotiation Speed Duplex Hardware Information Attribute MAC Address BT MAC Address Platform Firmware Information Attribute Firmware Version Firmware Release Code Boot Version Date Time SIP Status Line LAN Port PC Port Up Down Au
198. rver if configured by your Administrator and access your mes sages Note The Message Waiting Indicator can be set ona per line basis For more information see Message Waiting Indicator on page 178 For each assigned Voicemail number there can be a minimum of 0 or a maximum of 1 Voicemail access phone number The Voicemail list displays a list of phone numbers assigned to the 6739i that have registered voicemail accounts associ ated with them Note The Voicemail list does not display the voicemail access number The phone displays up to 99 voicemail messages for an account even if the number of voicemails exceeds the limit Registered account numbers URIs that exceed the length of the screen either with or without the voicemail icon and the message count are truncated with an ellipse character at the end of the number URI string The end of the Voicemail list displays the number of new voicemail messages if any exist Contact your System Administrator for lines configured for Voicemail Using Voicemail amp IP Phone UI 1 Press the Key or the icon on the phone 2 Using your finger scroll through the line items in the Voicemail list 3 Whenyou haveselected aline item press the Key or press a line call appearance key to make an outgoing call using the voicemail access phone number associated with the line for which the voicemail account is regis tered From a selected item in the Voicemail l
199. s 2 Select from Key 1 through Key 55 3 In the Type field select Speed Dial to apply to the key 4 Inthe Label field enter or edit the label to apply to this key 5 Inthe Value field enter or edit the phone number extension or speed dial prefix to apply to this key If you entera speed dial prefix you must enter the character at the end of the prefix number for example 123456 Note You can delete a speed dial key by removing the information from the Value field 6 In the Line field select or edit the line to apply to this key Valid values are 1 through 9 7 In the state fields check enable or uncheck disable the states you want to apply to this softkey Expansion Module Keys 8 Select an expansion module key 9 In the Type field select Speed Dial to apply to the key 10 In the Label field enter or edit a label to apply to this key 11 In the Value field enter or edit the phone number extension or speed dial prefix to apply to this key If you enter a speed dial prefix you must enter the character at the end of the prefix number for example 123456 Note You can delete a speed dial key by removing the information from the Value field 12 In the Line field select or change the line to apply to this key Valid values are 1 through 9 13 Click Save Settings Do Not Disturb DND Softkey The IP phones have a feature you can enable called Do Not Dis
200. s forwarded to the specified number Note You can use the Busy and No Answer states together using different forwarding phone numbers If these states are enabled for an account the All state is disabled and the phone is in the busy state when a call comes in the phone can forward the call to the specified phone number for example voicemail If there is no answer on the phone after the specified number of rings the phone can forward the call to a different specified number such as a cell phone number 3 For each account in the Number field enter the phone number for which you want the incoming calls to forward to if the phone is in the specified state If using the Account mode or Custom mode you can enter different phone numbers for each account Notes 1 If you selected Account mode in step 5 you can enable disable each account or all accounts as applicable You can enter different phone number for each enabled state If you selected Custom mode you can enable disable each account or all accounts as applicable You can enter different phone numbers for each enabled state If you selected Phone mode all accounts are set to the same CFWD configuration All Busy and or No Answer as Account 1 on the phone In the Aastra Web UI only Account 1 is enabled All other accounts are grayed out but use the same configuration as Account 1 Using the Aastra Web UI if you make changes to Acc
201. s the key is configured as a phone lock key allowing you to press this key to lock unlock the phone Paging Indicates the key is configured as a Paging key When pressed the phone can send Real Time Transport Protocol RTP streams from a pre configured multicast address without involving SIP signalling You can also receive RTP streams from pre configured multicast addresses can specify up to 5 addresses using the Paging Listen Addresses at the path Basic Settings gt Preferences gt Group Paging RTP Settings in the Aastra Web UI For more information about setting this parameter see Group RTP Paging receives RTP streams on page 181 Empty Indicates the key has no function assigned State Based Softkeys All of the softkeys on the 6739i are state based except for the None softkey You can use the softkey when the phone is in the state specified for that softkey 41 001317 10 REVO3 07 2014 a i 7 Mon Jan 1 amp L1 John Smith 401 12 45pm T John Smith 401 403 BLF A More e soen A I Softkeys state based 83 Options Key The following Aastra Web UI screen shows the states you can configure for your phone Configurable Softkey States Softkeys Configuration Key Type Label Value Line Idle Connected Incoming Outgoing Busy 1 Speedgisl S Voicemsit 7001 v 2 None v 2 Non
202. screen displays or the title you specified 2 Press the service you want to access Message services display to the screen after pressing the softkey For user input services follow the prompts as appropriate 3 To exit from the Customized Features screen press the XML key again From the Services Menu 1 Use the following procedure to access XML applications from the Services Menu Use the following illustration as a reference AASTRA 6739 I Services Key 2 Press the Services key 41 001317 10 REVO3 07 2014 105 Options Key 3 Press the service you want to access Message services display to the screen after selecting the service For user input services follow the prompts as appropriate 4 To exit from the Services menu press the Services key again Flash Softkey You can set a softkey to generate a flash event when it is pressed on the 6739 You do this by setting the softkey to flash The IP phone generates flash events only when a call is connected and there is an active RTP stream for example when the call is not on hold Configuring a Flash Softkey Use the following procedure to configure a Flash key on the 6739i IP Phone amp IP Phone UI 1 Press on the phone to enter the Options List Press the lt Softkeys gt key By default all of the softkeys that display are configured as None on DA uw PF WN Press a lt None gt key A s
203. screens that have the additional configured softkeys You can also specify specific states for the softkeys idle connected incoming outgoing busy For more information about softkeys see Softkeys on page 82 Available Functions for Softkeys None Pickup Line Last Call Return Speed Dial Call Forward Do Not Disturb DND BLF Xfer Busy Lamp Field BLF Speeddial Xfer BLF List Speeddial Conf Auto Call Distribution ACD Speeddial MWI Directed Call Pickup Icom Intercom Extensible Markup Language XML Phone Lock Flash Paging Sprecode Empty Park Expansion Modules Allows you to configure an additional 36 softkeys with a M670i Expansion Module or an additional 60 softkeys with a M675i Expansion Module if an it is attached to the phone This option displays on the side menu of the Aastra Web UI only if an Expansion Module is attached For more information about the expansion modules see Model M670i and M675i Expansion Modules on page 185 Keypad Speed Dial Allows you to assign a speed dial number to a specific digit on the phone s keypad for speed dialing purposes Directory Allows you to copy the Callers List and Directory List from your IP phone to your PC For more information about coping the Caller List and Directory from your PC to the phone see Downloading the Callers List to Your PC on page 32 and Downloading the Directory List to Your PC on page 41 Reset Allows you to restart the IP phone when r
204. shipping charges For further information and shipping instructions In North America contact our service information number 1 800 574 1611 e Outside North America contact your sales representative Note Repairs to this product may be made only by the manufacturer and its authorized agents or by others who are legally authorized This restriction applies during and after the Warranty Period Unauthorized repair will void the warranty Warranty 1 41 001317 10 REVO3 07 2014 Limited Warranty Australia Only The benefits under the Aastra Limited Warranty below are in addition to other rights and remedies to which you may be entitled under a law in relation to the products In addition to all rights and remedies to which you may be entitled under the Competition and Consumer Act 2010 Com monwealth and any other relevant legislation Aastra warrants this product against defects and malfunctions in accord ance with Aastra s authorized written functional specification relating to such products during a one 1 year period from the date of original purchase Warranty Period If there is a defect or malfunction Aastra shall at its option and as the exclusive remedy under this limited warranty either repair or replace the product at no charge if returned within the War ranty Period Repair Notice To the extent that the product contains user generated data you should be aware that repair of the goods may result in loss o
205. simultaneously the phone displays a list of incoming calls 2 Select an extension in the list by pressing it 3 Press the Pickup Key for the extension you select The call is answered To use Group Call Pickup GCP 1 If any of the monitored group of extensions receives a call press the GCP Key The call is answered If the monitored group of extensions receives multiple incoming calls simultaneously the phone displays a list of incoming calls 2 Select an extension in the list by pressing it 3 Press the Pickup Key for the extension you select The call is answered a MonJan1 L1 John Smith 401 4 a 1 12 45pm DCP on line Select an extension gt 1 2201 2 2202 3 2203 Press the Pickup the call 102 41 001317 10 REVO3 07 2014 Options Key XML Softkey and Services The 6739i IP phone has a feature you can enable called XML Extensible Markup Language XML is a markup language much like HTML that can display on your phone Your System Administrator can create customized XML menu services and load them to your IP phone These services can include things like weather and traffic reports contact information company info stock quotes or custom call scripts Note The XML services must be set up by your System Administrator before you can use these services Contact your System Administrator for more information On the 6739i IP phone you can access the XML applications from the I
206. so specify group paging RTP addresses that the phone listens for when receiving RTP streams You can specify up to 5 listening multicast addresses in the Aastra Web UI at the path Basic Settings gt Preferences gt Group Paging RTP Settings For more information about Group Paging and how it works and to specify multicast addresses see Group RTP Paging receives RTP streams on page 181 120 41 001317 10 REVO3 07 2014 Options Key Configuring a Paging Key amp IP Phone UI 1 Press on the phone to enter the Options List Press the lt Softkeys gt key By default all of the softkeys that display are configured as None Press a lt None gt key A softkey configuration screen displays Inthe Type field press the lt None gt key A screen displays with softkey keys Press the lt Paging gt function key to apply to the softkey Inthe Label field enter a label to apply to this key Nn QO uw BF W N Inthe Value field enter a multicast IP address and a port number for the Paging key When you press this key the phone initiates an outgoing multicast RTP session to the specified address using the specified port For example 239 0 1 15 10000 Notes e When you select Paging for the Type field the Line field is disabled e The Value field allows for one multicast address entry only e The valid port range is from 1 to 65535 8 To receive RTP steams for Gro
207. splays information about each call that came into your phone 4 AASTRA 6739i U aro ca B Callers List Key ae 5 H D See n D JA ca Ge The Callers List is a stored log of up to 200 incoming calls Your phone logs the number and or name if available of the caller and the date and time of the call The Callers List displays from the newest incoming call to the oldest incoming call and is grouped by date The selected entry displays the number and date time of incoming call Mon Jan 1 4 Caller List 12 45pm seem Jane Doe Displays the ae 9055551122 7 selected Sun Dec 31 09 07am Calls are grouped entry by date from newest to oldest Jane Doe 1 54 09 07am Line 1 Add to A GREEN checkmark S displays next to the entries that were answered A RED exclamation point displays next to the entries that were missed calls p When the Callers list is full the phone deletes the oldest call record to accommodate the addition of new call records 41 001317 10 REVO3 07 2014 29 Hard Keys You can perform the following in the Callers List e View and scroll the Callers List e Dial from the Callers List e Delete a Caller record s from the Callers List e Save a Caller record to the Directory Note Your System Administrator can create a custom Callers List XML application allowing you to access the Callers List via an XML Key instead of the Callers List Key This al
208. ss GZS and enter a number at the dial tone e To answer a call on your phone using handsfree press or the line call appearance key e Ifyou are in Speaker audio mode lift the handset and press to switch between handsfree and handset e lf you are in Speaker headset audio mode press to switch between handsfree and headset e When the handset is on hook press Cc to disconnect the call When handsfree is on the speaker light turns on Using a Headset The 6739i accepts headsets through the modular RJ22 jack on the back of the phone You can adjust the volume of your headset if desired You can also make and receive calls using your headset Reference For more information about setting a headset device mode and adjusting the headset volume see Audio on page 55 Note Contact your telephone equipment retailer or distributor to purchase a compatible headset Customers should read and observe all safety recommendations contained in headset operating guides when using any headset amp IP Phone UI To make and receive calls using a headset 1 Ensure that you have selected a headset audio mode by accessing the Options list under option Options gt Audio gt Audio Mode on the IP Phone 2 Plug the headset into the jack 3 Press the key to obtain a dial tone or to answer an incoming call Depending on the audio mode selected from the options menu a dial tone or an incoming call is received on either th
209. ss the or to select a line to assign to the softkey Valid values are 1 through 9 O on A uu FF VN Press lt Save gt to save the softkey The softkey applies to your phone immediately and displays on your idle screen 10 Press the to return to the previous menu or press the a KS return to the idle screen w Aastra Web UI 1 Click on Operation gt Softkeys and XML or Click on Operation gt Expansion Module Softkeys 2 Select from Key 1 through Key 55 Inthe Type field select Directed Call Pickup 3 4 Inthe Label field enter a label to apply to this Directed Call Pickup key 5 In the Value field specify the extension you want to intercept when you press this softkey For example 2200 6 In the Line field select the line for which to apply the Directed Call Pickup configuration Valid values are 1 through 9 7 In the state fields check enable or uncheck disable the states you want to apply to this softkey Expansion Module Keys 8 Select an expansion module key 9 Inthe Label field enter a label to apply to this Directed Call Pickup key 10 In the Value field specify the extension you want to intercept when you press this softkey For example 2200 11 In the Line field select the line for which to apply the Directed Call Pickup configuration Valid values are 1 through 9 12 Click Save Settings 100 41 001317 10 REVO3 07 2014 Options Ke
210. ssful the Bluetooth device displays on a key with a GREEN box indicating this device is the active Bluetooth device on your phone If the pairing was unsuccessful the Bluetooth device displays on a key with a RED box indicating the pairing failed GN6110Hs GN6110Hs Successful Pairing Unsuccessful Pairing TheBluetoothicondisplays inthestatus bar ofthe screen when a Bluetooth device is active on your phone 3 Press the to return to the previous menu or press the CJ to return to the idle screen Deleting a Bluetooth Device 1 Press on the phone to enter the Options List 2 Press the lt Bluetooth gt key The following screen displays 5 MonJan1 t Bluetooth 12 45pm Settings Bluetooth Status Device Name GN6110Hs Bluetooth Devices Connected GN6110Hs z Add new device A 80 41 001317 10 REVO3 07 2014 Options Key 3 Press the El next to the Bluetooth device you want to unpair from the phone The following screen displays gt Mon Jan 1 L Bluetooth 12 45pm Are you sure 4 Press lt Yes gt to unpair the Bluetooth device from the phone or Press lt No gt to cancel the unpairing of the Bluetooth device When you unpair the Bluetooth device from the phone the following screen displays te MonJan1 _ Bluetooth L 12 45pm 1 device s found Press on a device to start pairing Ce 5 Press the to return to the previous menu or press the C t
211. t Time gt key 3 Press the lt Time Zone gt key The following list of regions display e America e Asia e Atlantic e Australia e Europe e Pacific e Others Note If your Administrator has enabled Option 2 the Coordinated Universal Time UTC on your phone you can select Others gt DP Dhep for the timezone setting Contact your System Administrator for more information about this setting 4 Press the key of the region for which you want to set your timezone A list of timezones and timezone codes display for the geographic location you selected The default is America gt US Eastern See Appendix A Time Zone Codes for a list of timezone codes 5 Press the key of the timezone for which you want to set on your phone 6 Press the to return to the previous menu or press the ED v return to the idle screen Time Servers A time server is a server computer that reads the actual time from a reference clock and distributes this information to its clients in the network The time server may be a local network time server or an internet time server On the 6739i you can specify up to 3 local time servers for which the phone receives its time Setting Time Servers amp IP Phone UI 1 Press on the phone to enter the Options List Press the lt Set Time gt key Press the lt Time Server 1 gt key A text box displays as well as a keyboard pop up bh WU N Use the keyboard to enter the IP
212. t key and clear the call from the list Once the user accesses the Callers List the Missed Call button or the lt number gt New Calls on the idle screen clears a te L1 John Smith 401 ABET ee Home Flash 402 John Smith Intercom 401 Number Missed Calls Paging A Park 3 Missed Calls a Call Forward Pickup 406 Xe Accessing and Clearing Missed Calls Use the following procedure to access and clear missed calls from the Callers List Once you display the Callers List the Missed Call button or the lt number gt New Calls indicator clears amp IP Phone UI 1 Press the Missed Call button or press the key on the phone 2 Scroll through the items in the Callers List using the and keys A RED exclamation point displays next to the entries that were missed calls e 3 To clear a missed call press the missed call you want to delete and then press the lt Delete gt key A Delete Item screen displays 4 Press lt Delete gt to delete the item you selected Press lt Delete All gt to delete all entries missed calls and answered calls from the Callers List or press lt Cancel gt to cancel the delete function 166 41 001317 10 REVO3 07 2014 Managing Calls Voicemail On the 6739i pressing the Voicemail Hard Key or the Messages icon at the top of the screen allows you to directly dial your Voicemail to connect to a voicemail se
213. te fields check enable or uncheck disable the states you want to apply to this softkey Expansion Module Keys 5 Select an expansion module key 6 In the Type field select Call Forward 7 Click Save Settings BLF Xfer Softkey The BLF key allows one or more extensions to be monitored and once there is any state change with those extensions the key shows the status of the monitored lines The Xfer key allows a call to be transferred to other recipients blindly or con sultatively The BLF Xfer key combines the BLF and Xfer key s functionality together allowing the user to transfer calls or use BLF with one key 41 001317 10 REVO3 07 2014 111 Options Key BLF Xfer Softkey Requirements and Functionality BLF Xfer and BLF A BLF Xfer key can be configured for subscribing to an extension and monitor the status of the extension similar to the BLF key functionality Changes of the state of the monitored extension are indicated by a LED Icon BLF Xfer and Blind Transfer Calls When the focused line is in the Connected state pressing the BLF Xfer key transfers the call to the extension uncon ditionally disregarding the status of the monitored extension If transferring a call to an extension fails a message Transfer Failed displays on the phone and you can reconnect the call get the call back by pressing the line key again BLF Xfer and Call Forward When the focused line is in the Ringing state pr
214. the lt Softkeys gt key By default all of the softkeys that display are configured as None Press a lt None gt key A softkey configuration screen displays Inthe Type field press the lt None gt key A screen displays with softkey keys Press the lt Auto Call Distribution gt function key to apply to the softkey a wu F amp F U N Inthe Label field enter a label to apply to this softkey 96 41 001317 10 REVO3 07 2014 Options Key 7 In the Line field press the or to select a line to assign to the softkey Valid values are 1 through 9 8 Press lt Save gt to save the softkey The softkey applies to your phone immediately and displays on your idle screen 9 Press the to return to the previous menu or press the mo KS return to the idle screen r Aastra Web UI 1 Click on Operation gt Softkeys and XML or Click on Operation gt Expansion Module Softkeys Select from Key 1 through Key 55 In the Type field select Auto call distribution In the Label field enter a label to apply to this ACD key In the Line field select a line to apply Automatic call distribution Valid values are 1 through 9 a uu A W N In the state fields check enable or uncheck disable the idle state for this softkey Expansion Module Keys 7 Select an expansion module key 8 In the Label field enter a label to apply to this ACD key 9 Inthe
215. the cursor to the desired location u F amp F W N 6 Wait for Party 3 to answer When Party 3 answers you can consult with them before adding them to the conference 7 Press the key or the again to add Party 3 to the conference Party 1 which is yourself Party 2 and Party 3 are all connected to a single conference 8 To drop a party from the conference use the navigation key to select the party and press the R key Note a You can view the numbers and names if available of the parties in the conference call on the screen When a name is displayed pressing R drops the displayed party from the call Using Local Conferencing in Live Dial Mode Use the following procedure to create a conference call using local conferencing in live dial mode 1 When you begin a conference you are the first party in the conference Party 1 Pickup the handset or press the speakerphone key A line opens up Call Party 2 by dialing their number or answer an incoming call of a Party Wait for Party 2 to answer When Party 2 answers you can consult with them before adding them to the conference Press the key or You should hear a dial tone before dialing begins Enter the phone number of Party 3 Note Users are not able to edit the destination number as the phone will either match the inputted number to a dial plan or wait for the set digit timeout u W N 6 Wait for Party 3 to answer When Party 3 answers you can consult wit
216. the feature is disabled The BLF List function can be configured on the 6739i using the IP Phone UI or the Aastra Web UI amp IP Phone UI 1 Press on the phone to enter the Options List Press the lt Softkeys gt key By default all of the softkeys that display are configured as None Press a lt None gt key A softkey configuration screen displays Inthe Type field press the lt None gt key A screen displays with softkey keys Press the lt BLF List gt function key to apply to the softkey a uu BF WN Inthe Line field press the or to select a line to assign to the softkey Valid values are 1 through 9 Note The Label and Value field are not required The BroadWorks BLF List name is configured in the BLF List URI field instead 7 Press lt Save gt to save the softkey The softkey applies to your phone immediately and displays on your idle screen 8 Press the to return to the previous menu or press the a return to the idle screen w amp Aastra Web UI 1 Click on Operation gt Softkeys and XML or Click on Operation gt Expansion Module Softkeys 2 Select from Key 1 through Key 55 3 In the Type field select BLF List BroadSoft BroadWorks 4 Inthe Line field select a line number that is actively registered to the appropriate SIP proxy you are using Valid values are e global e 1through9 Note The Labe
217. tim ta Pree a mt Aaa a ater Pnv haar ened te ond datae 184 Other Features cscs a4 erea twa ca cee eee hada dees sek ae ae EEAS aes dAs wae EASA EA 184 Model M670i and M675i Expansion Modules cccc cc ceec eee eeeeeeeenenaees 185 Using the Expansion Modules 3 lt c062 siccaccased ieecdewesd ei EESE ENRE EE RAAE EE Aaa 186 Troubleshooting Solutions 0 0 cece ccc eee ene ene end e cnet e nee e neta 188 Limited Warranty giscinicasateatinntinhntidcinataines tein dlubnes dein a EREET EE EEEE E EEEa Warranty 1 Exclusions osc 5 35505 05 coi ti ies t O Be ee wR BE eA ARNG PEA PE Dad EET EEE Red E a Warranty 1 Warranty Repair Services isiin is eniran ane EAA eee ea HRA Oe ee A RE ea ee Warranty 1 After Warranty Servit s cssic oie csiecaasis is tit Vacate wa EEE Veridian tas Manes Bas EATE Bae aN Daas Warranty 1 Limited Warranty Australia Only 0 00 0c cece ccc eee e cnet e eaten na eeenaees Warranty 2 Repair NOCE oreroraa ceueren be ieehtewy a E lees abieweigaeaenie aes Warranty 2 ENCIISIONS 35 c0isiocsicd oii Feces Haren aw eae Care eee ae Rie LOE PR DoEL AEE taeda Caw Tadaie Rie tetaaane mone Warranty 2 Warranty Repair Service 6 55 25 e550 325 caae5 eee Sa Naa tae DASA EAR DEST A Ae DEA aa Seka Sea Warranty 3 41 001317 10 REVO3 07 2014 v After Warranty Service iiss isos cccii ee 0 aia eee ne HEV ON oo hae HEV OTN eee EN Teed ee beet dees Warranty 3 Appendix A Time Zone Codes
218. ting the current line that is ringing You can press the ringing line to answer the call A set of 9 keys display in the center of the screen indicating the lines that are available and not available If all lines are in use one call is connected while the rest are on hold No further outgoing or incoming calls can be made until one of the line call appearances becomes available The status of the active call displays in the upper left corner of the screen For more information about multiple incoming calls see Multiple Incoming Calls Screens on page 14 Configuring a Line Softkey You can configure a softkey as a Line Key on the 6739i The key acts as a line that behaves the same as a hard line key For more information about the behaviour of line keys see Multiple Line and Call Appearances on page 27 86 41 001317 10 REVO3 07 2014 Options Key You can use the IP Phone UI or the Aastra Web UI to create Line softkeys on your phone amp IP Phone UI 1 Press on the phone to enter the Options List 2 Press the lt Softkeys gt key By default all of the softkeys that display are configured as None 3 Press a lt None gt key A softkey configuration screen displays i gt gt Mon Jan 1 Mon Jan 1 W Softkeys 12 45pm W Softkeys 12 45pm None None
219. tion A softkey configuration screen displays Inthe Type field press the function key A screen displays with softkey keys Press the lt Empty gt function key to apply to the softkey Press lt Save gt to save the softkey The softkey applies to your phone immediately and displays on your idle screen Press the to return to the previous menu or press the CJ to return to the idle screen w amp Aastra Web UI 1 Click on Operation gt Softkeys and XML or Click on Operation gt Expansion Module Softkeys 2 Select from Key 1 through Key 55 Nn QO wu A VUN 3 In the Type field select Empty 4 In the state fields check enable or uncheck disable the states you want to apply to this softkey Expansion Module Keys 5 Select an expansion module key 124 41 001317 10 REVO3 07 2014 Options Key 6 In the Type field select Empty 7 Click Save Settings Deleting a Softkey Use the following procedures to delete a softkey on your phone amp IP Phone UI 1 Press on the phone to enter the Options List Press the lt Softkeys gt key Press a key that has a configuration function A softkey configuration screen displays Inthe Type field press the function key A screen displays with softkey keys Press the lt Empty gt or lt None gt function key to apply to the softkey Press lt Save gt to save the softkey The softkey applies to your pho
220. tion Basic Settings gt Preferences gt General You can also set a preferred timeout parameter that specifies the number of seconds it takes for the phone to switch back to the preferred line Note You can configure Preferred Line and Preferred Line Timeout using the Aastra Web UI only The following table provides the behavior of the preferred line focus feature with other features on the phone Phone Feature Preferred Line Behavior call return The phone switches back to the focused line immediately after the call ends speed dial me line is already specified when the speed dial is created The phone switches back immediately after the call ends conference For incoming calls the phone switches back immediately after the call ends transfer For incoming or outgoing calls the current behavior is that the same line used to transfer the call does not change For incoming calls the phone switches back immediately after the call transfers blf The phone switches back immediately after the call ends park The phone switches back immediately after the call ends voicemail The phone switches back immediately after the call ends redial The phone switches back immediately after the call ends dialing For incomplete dialing on a non preferred line the focus does not change if some digits are entered If no digits are entered or digits were cleared the focus changes to preferred line after the time out
221. tion screen displays Inthe Type field press the lt None gt key A screen displays with softkey keys Press the lt Last Call Return gt function key to apply to the Park softkey Inthe Line field select the line for which to apply the Last Call Return softkey Valid values are 1 through 9 Nn QO Ww FB VUN Press lt Save gt to save the softkey The softkey applies to your phone immediately and displays on your idle screen as LCR 8 Press the to return to the previous menu or press the CJ to return to the idle screen ka Aastra Web UI 1 Click on Operation gt Softkeys and XML or Click on Operation gt Expansion Module Softkeys 2 Select from Key 1 through Key 55 3 In the Type field select Last Call Return 4 In the Line field select the line for which to apply the Last Call Return softkey Valid values are 1 through 9 5 In the state fields check enable or uncheck disable the states you want to apply to this softkey Expansion Module Keys 6 Select an expansion module key 7 In the Type field select Last Call Return 8 Click Save Settings The softkey applies to your phone immediately and displays on your idle screen as LCR 110 41 001317 10 REVO3 07 2014 Options Key Call Forward Softkey Using the IP Phone UI or the Aastra Web UI you can configure the Call Forward CFWD function on a softkey or expan sion module key Use
222. to Auto 100Mbps nia Full Half Value 00 08 5D 13 BA B0 00 00 00 00 00 00 6739i Revision 0 Value 3 3 1 73 SIP 3 0 0 116 Jun 27 2012 08 22 37 SIP Account Status Backup Registrar Used 3 Click Log Off at any time to logout of the Aastra Web UI 20 41 001317 10 REVO3 07 2014 Methods for Setting Using Features on the Phone The following categories display in the side menu of the Aastra Web UI Status Operation Basic Settings Headings Description Status The Status section displays the System information such as network status hardware information and firmware informa tion about the phone It also displays information about the SIP account s currently configured on the phone All System information is read only For more information about viewing the phone s status see Status on page 126 Operation User Password Allows you to change user password For more information about changing User Password see Pass word on page 130 Phone Lock Allows you to assign an emergency dial plan to the phone lock the phone to prevent any changes to the phone and to prevent use of the phone and reset the user password Softkeys and XML Allows you to configure up to 55 softkeys with functions identified in the list below Twelve softkeys appear on the idle screen of the phone s LCD If you configure more than 12 softkeys Softkey 12 becomesa e o o key which allows you to toggle multiple
223. to restart the phone appears press the lt Yes gt key 5 If you do not wish to restart your phone press the lt No gt key Note Your phone is temporarily out of service during the restart and downloading process ka Aastra Web UI 1 Click on Operation gt Reset Reset Phone Restart Phone 2 Click Restart 3 Click OK at the confirmation prompt 132 41 001317 10 REVO3 07 2014 Options Key Lock You can lock a phone to prevent it from being used or configured Once the phone is locked you must enter your pass word to unlock the phone e You can lock unlock a phone using any of the following methods e Using the IP Phone Ul at the path Options gt Lock e Using the Aastra Web UI at the path Operation gt Phone Lock e Configuring a Lock softkey and then pressing the softkey to lock and unlock the phone For more information on this method see Phone Lock Softkey on page 119 Note All of the methods above configure locking unlocking of the phone dynamically Once configured the feature takes affect immediately Locking Unlocking the Phone Using the IP Phone UI Use the following IP Phone UI procedure to lock unlock an IP phone and prevent it from being used or configured amp IP Phone UI Lock the Phone 1 Press on the phone to enter the Options List 2 Press Lock The prompt Lock the phone displays 3 Press Yes to lock the phone The phone locks
224. turb DND DND allows you to place a single account or all accounts on the phone in a Do Not Disturb status depending on the DND mode set on the phone Phone mode default Account mode Custom mode You can configure the DND softkey to turn DND ON and OFF If DND is ON callers calling into the phone hear no ring and then the call is dropped If call forward is configured on the phone the call can be forwarded to voicemail For more information about setting the DND modes on your phone see DND Account Based Configuration on page 152 You can use the IP Phone UI or the Aastra Web UI to create a DND softkey on your phone Configuring a DND Softkey amp IP Phone UI 1 Press on the phone to enter the Options List 2 Press the lt Softkeys gt key By default all of the softkeys that display are configured as None 41 001317 10 REVO3 07 2014 91 Options Key Press a lt None gt key A softkey configuration screen displays Inthe Type field press the lt None gt key A screen displays with softkey keys Press the lt Do Not Disturb gt function key to apply to the softkey Press lt Save gt to save the softkey Nn A wu BF W Press the to return to the previous menu or press the to return to the idle screen The softkey applies to your phone immediately and displays on your idle screen If DND is enabled for the account in focus a RED border around the key indicates that DND
225. uled during non business hours or slow call periods Important Do not unplug or remove power to the phone while it is checking or installing firmware and configuration information If language packs were loaded to your phone by your System Administrator the following screen displays AASTRA 41 001317 10 REVO3 07 2014 5 Getting Started The phone then displays the following screens followed by the Idle screen 3 Mon Jan 1 amp L1 John Smith 401 12 45pm John Smith 401 Idle Screen 6 41 001317 10 REVO3 07 2014 Getting Started Network Connected Network Disconnected If your phone is successful when connecting to the network the following screen displays before changing to the Idle screen S amp L1 John Smith 401 Mon Jan 1 Network Connected OOL amp If your phone did not successfully connect to the network the Network Disconnected prompt appears on the display and the telephone status light turns on L1 John Smith 401 fen Network Disconnected SLU r amp lt Check that the cables are tightly connected to the phone and to the wall jack The phone should automatically detect when it is reconnected and displays the Network Connected prompt for a few seconds However if changes have been made to your phone s network settings
226. up Paging you must also configure the Paging Listen Addresses parameter in the Web Ulat the path Basic Settings gt Preferences gt Group Paging RTP Settings For more information about setting this parameter see Group RTP Paging receives RTP streams on page 181 9 Press lt Save gt to save the softkey The softkey applies to your phone immediately and displays on your idle screen 10 Press the to return to the previous menu or press the Cc to return to the idle screen w Aastra Web UI 1 Click on Operation gt Softkeys and XML or Click on Operation gt Expansion Module Softkeys 2 Select from Key 1 through Key 55 3 In the Type field select Paging 4 Inthe Label field enter a label to apply to this key 5 Inthe Value field enter a multicast IP address and a port number for the Paging key When you press this key the phone initiates an outgoing multicast RTP session to the specified address using the specified port For example 239 0 1 15 10000 Notes e When you select Paging for the Type field the Line field is disabled e The Value field allows for one multicast address entry only e The valid port range is from 1 to 65535 6 To receive RTP steams for Group Paging you must also configure the Paging Listen Addresses parameter at the path Basic Settings gt Preferences gt Group Paging RTP Settings For more information about setting this param eter
227. us Used 4 653 proxy com 5060 401 No where Account Number is 4 SIP Account is 653 proxy com on port 5060 Status is 401 Unregistered if SIP registration fails Backup registrar is used No 128 41 001317 10 REV03 07 2014 Options Key Advanced do The lt Advanced gt key on the Options Menu allows your System Administrator to perform the following for your phone e Set Configuration Server parameters e Set Network parameters e Reset your phone Factory Clean set your phone to factory defaults Settings Only reset only your local configuration settings to default settings The lt Advanced gt option is password protected and can only be accessed by your System Administrator 41 001317 10 REVO3 07 2014 Advanced Option Options List Mon Jan 1 12 45pm Display Live Dial Set Time o Language we Softkeys amp Advanced x Password Restart Options Screen 129 Options Key Password Q The lt Password gt key on the Options Menu allows you to change your user password on your phone Mon Jan 1 Options List 12 45pm Ee eee pea eae w Bluetooth Softkeys amp Advanced Password Status Password Option Options Screen Changing your password ensures that only you can alter your phone settings and helps keep your system secure
228. uto Answer Enabled Microphone Mute Enabled Play Warning Tone Enabled Allow Barge In Enabled 2 The Auto Answer field is enabled by default The automatic answering feature is turned on for the IP phone for answering Intercom calls To disable this field uncheck the box Note If the Auto Answer field is not checked disabled the phone treats the incoming intercom call as a normal call 3 The Microphone Mute field is enabled by default The microphone is muted on the IP phone for Intercom calls made by the originating caller To disable this field uncheck the box 4 The Play Warning Tone field is enabled by default If Auto Answer is enabled the phone plays a warning tone when it receives in incoming intercom call To disable this field uncheck the box 5 The Allow Barge In field is enabled by default If Allow Barge In is enabled the phone puts an active call on hold and answers the incoming Intercom call To disable this field uncheck the box 6 Click Save Settings Using Redial Key for Last Number Redial The IP phone has an enhanced redial user interface that allows a user to quickly redial the last number that was dialed out from the phone You can e Press the Cc Key once scroll the list of numbers then press the C_ Key again to dial the number that displays on the screen The last number redial feature for the Redial key is static and is not configurable 180 41 001317 10 REVO3 07 2
229. vates handsfree for making and receiving calls without lifting the handset When the audio mode option is set this key is used to switch between a headset and the handsfree speakerphone For more information about the Speakerphone Headset Key see Using Handsfree Speakerphone on page 136 Volume Control Key Adjusts the volume for the handset headset ringer and handsfree speaker For more information about the Volume Keys see Audio on page 55 Mute key Mutes the microphone so that your caller cannot hear you the light indicator flashes when the microphone is on mute For more information about the Mute Key see Muting a Call on page 138 41 001317 10 REVO3 07 2014 25 Hard Keys This section describes the hard keys you can use to manage calls The following hard keys are located on the front panel of your phone Name Symbol Keys Text Keys Line Keys Callers List Key g Directory Key Redial Key Services Key Conference Key Transfer Key Messages Key Keypad Keys W pa aogad papag 00000E aaa 26 41 001317 10 REVO3 07 2014 Hard Keys Line Keys 1 This section describes the hard line keys L1 L2 and L3 on your phone These keys are also called Multiple Line Call Appearance Keys and are located on the bottom right of the phone x f AASTRA 6739i q ae ee Seer es Mae 7
230. ward softkey The following screen displays Mon Jan 1 4 Call Forward gt Global 12 45pm Phone Number Copy to all modes BUSY Phone Number NO ANSWER Phone Number No Rings aj eLJo il Call Forward Phone Mode 2 Select the parameter you want to enable ALL BUSY and or NO ANSWER Selecting the ALL parameter call forwards all calls to another number regardless of the state of your phone Press the lt On gt key to turn the CFWD parameter ON or the lt Off gt key to turn the CFWD parameter OFF Press the Phone Number field A pop up keyboard displays Using the keyboard enter the phone number that your phone will call forward to and press lt Enter gt a wu A W Ifyou enter a phone number for the ALL parameter you can press the Copy to all modes to automatically copy the same phone number to the BUSY and NO ANSWER phone number fields 7 For the NO ANSWER parameter in the No Rings field select the number of rings you want your phone to perform before call forwarding a call 8 Press the to return to the previous menu or press the D S return to the idle screen Note If All AND Busy AND NoAns are all enabled and if the account has DND enabled the CFWD All settings take precedence over CFWD Busy and CFWD NoAns 41 001317 10 REVO3 07 2014 163 Managing Calls CFWD in Custom Mode Custom Mode configures CFWD for a specific acc
231. y Configuring Group Call Pickup GCP Softkey Use the following procedure to configure Group Call Pickup on the 6739i IP Phone amp IP Phone UI Note A ring group must be configured on the server in order for a GCP softkey to function 1 Press on the phone to enter the Options List Press the lt Softkeys gt key By default all of the softkeys that display are configured as None Press a lt None gt key A softkey configuration screen displays Inthe Type field press the lt None gt key A screen displays with softkey keys Press the lt Directed Call Pickup gt function key to apply to this Group Call Pickup softkey Inthe Label field enter a label to apply to this softkey Inthe Value field enter groupcallpickup on AO UU A A V N Inthe Line field press the or to select a line for which to apply the Group Call Pickup configuration Valid value are 1 through 9 9 Press lt Save gt to save the softkey The softkey applies to your phone immediately and displays on your idle screen 10 Press the to return to the previous menu or press the a return to the idle screen wa Aastra Web UI Note A ring group must be configured on the server in order for a GCP softkey to function 1 Click on Operation gt Softkeys and XML or Click on Operation gt Expansion Module Softkeys Select from Key 1 through Key 55 Inthe Type
232. y By default all of the softkeys that display are configured as None Press a lt None gt key A softkey configuration screen displays In the Type field press the lt None gt key A screen displays with softkey keys Press the lt Speeddial Conf gt function key to apply to the softkey Inthe Label field enter a label to apply to this softkey Nn QQ Ww A UN Inthe Value field enter the speed dial extension or the extension to add to the conference for example 5551212 8 In the Line field press the or to select a line for which to apply to the softkey Valid values are 1 through 9 9 Press lt Save gt to save the softkey The softkey applies to your phone immediately and displays on your idle screen 10 Press the to return to the previous menu or press the cS return to the idle screen t Aastra Web UI 1 Click on Operation gt Softkeys and XML or Click on Operation gt Expansion Module Softkeys 2 Select from Key 1 through Key 55 3 In the Type field select Speeddial Conf 4 In the Label field enter a label for the Speeddial Conf softkey 5 In the Value field enter the speed dial extension or the extension to add to the conference for example B551212 6 In the Line field select the line for which you want to use the key functionality Valid values are 1 through 9 7 In the state fields check enabl
233. y Use the following procedure to configure a Flash key on the 6739i IP Phone amp IP Phone UI 1 Press on the phone to enter the Options List Press the lt Softkeys gt key By default all of the softkeys that display are configured as None Press a lt None gt key A softkey configuration screen displays Inthe Type field press the lt None gt key A screen displays with softkey keys Press the lt Sprecode gt function key to apply to the softkey Inthe Label field enter a label to apply to this softkey Nn A Ww BF W N Inthe Value field enter the appropriate value for accessing specific services from the server Note For values to enter in this field contact your System Administrator 8 Press lt Save gt to save the softkey The softkey applies to your phone immediately and displays on your idle screen Press the to return to the previous menu or press the ao return to the idle screen ka Aastra Web UI 1 Click on Operation gt Softkeys and XML or 1 Click on Operation gt Expansion Module 0 Softkeys 2 Select from Key 1 through Key 55 3 In the Type field select Sprecode 4 Inthe Label field enter a label to apply to this softkey 5 Inthe Value field enter the appropriate value for accessing specific services from the server Note For values to enter in this field contact your System Administrator 6 In the state fie
234. your System Administrator for more information If these have not been set up you can dial any star code commands on the 6739 phone the same way you would ona regular telephone Call Waiting The call waiting feature notifies the user on an active call of a new incoming call Call Waiting can be enabled disabled by your System Administrator only If Call Waiting is enabled on your phone an audible tone is heard on the active line indicating a call is coming in The Call Waiting Tone is enabled by default You can disable it using the Aastra Web UI at the path Basic Settings gt Preferences You can also set the Call Waiting Tone Period which specifies the time period in seconds that the call waiting tone is audible on an active call when another call comes in If you disable call waiting on the phone and the user is ona call any further incoming calls receive busy unless Call For ward Busy or Call Forward No Answer and Busy is configured on the phone for information on Call Forward Account Based Configuration see page 158 It then forwards the call according to the rule configured If Call Waiting is disabled the phone can e transfer the currently active call e or e accept transferred calls if there are no active calls e treat intercom calls as regular incoming calls and reject them In addition the Missed Calls List does not get updated with details of calls The Blind Transfer feature on the phone may not wo
235. your phone your phone status automatically changes to Unavailable Your phone remains in the Unavailable state until one of the following occurs e You use the IP Phone UI to manually switch the IP phone state back to Available or e The availability timer for your IP phone expires This only occurs if your Administrator has configured an auto availability timer on your IP phone Contact your System Administrator for more information 5 To logout of the queue press the Log Out key The server no longer distributes phone calls to your IP phone Directed Call Pickup Group Call Pickup Softkey Aastra IP phones support the Directed Call Pickup DCP and Group Call Pickup GCP features The DCP GCP feature allows you to intercept or pickup a call on a monitored extension You can configure this feature using the IP Phone UI or the Aastra Web UI to create a DCP or GCP softkey on the IP phone When you configure a DCP softkey you specify the extension that you want to monitor Then when the monitored extension receives a call you press the DCP softkey to pick up the call If the monitored extension receives multiple incoming calls simultaneously the IP Phone UI displays a list of incoming calls You select a call from this list and are connected to the call When you configure a GCP softkey you specify the ring group for example extensions 2200 2210 that you want to monitor for incoming calls When an incoming call is received on a
236. zed Conferencing for Sylantro and Broadsoft Servers The 6739i allows you to create multiple conferences with unlimited participants depending on your server limitations when your Administrator enables Centralized Conferencing If your Administrator does not enable Centralized Conferencing then the 6739i uses Local Conferencing by default Your Administrator can configure Centralized Conferencing globally on all lines or on specific lines Although for the glo bal setting to work you must configure the lines with the applicable phone number Using Centralized Conferencing The following paragraphs describe using centralized conferencing to e Setting up a conferences with multiple parties e Setting up multiple conferences e Joining additional parties to active conferences Note When Centralized Conferencing is enabled on your phone local conferencing or three way conferencing works as indicated in the previous section Using Local Conferencing in Pre Dial Mode on page 147 Joining two active calls in a conference also works as indicated in the previous section Joining Two Active Calls in a Single Conference on page 148 148 41 001317 10 REVO3 07 2014 Handling Calls Setting Up a Conference with Multiple Parties for Sylantro and Broadsoft Servers Use the following procedure to create a conference call using centralized conferencing Note You can have an unlimited number of parties in a conference dependent

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