Welcome Guide
Contents
1. Table of Contents BASICS tro adi en 8 What Affects Your Charges 14 Understanding Your Bill 18 Helpful Information 26 Troubleshooting Tips 30 A Wireless Safety 3x u rss okna We would like to welcome you to the Long Lines family and thank you for your purchase and loyalty We pride ourselves on providing the best customer service experience and appreciate having you as a customer Your Personal Information Your Phone Voicemail password Price Plan Estimated first bill Pro rate minutes 1st month only 20 19 For more information on our Terms amp Conditions visit us at www LongLines com E ER Sy me Before making your first call your phone battery must be fully charged Please reference your phones user manual for proper charging procedures Your phone service will be activated at a Long Lines Wireless retail store or an Authorized Retailer location The following instructions will make using your new phone even simpler PLACING A CALL local and long distance 1 Turn on your phone by pressing the power button 2 Dial the 10 digit phone number area code 7 digit number 3 Press MALININ depending on your handset to complete the call RECEIVING A CALL To receive a call your phone must be turned on When it rings press WALIN depending on your handset to answer t2. referral credits Promo code 104 New Customer Name Phone Referred By Phone Sales Consultant 25 credit per customer Credits apply to current balance only Add on lines are not eligible for referral credits Promo code 104 New Customer Name Phone Referred By Phone Sales Consultant 25 credit per customer Credits apply to current balance only Add on lines are not eligible for referral credits Promo code 104 MES
3. LLI FCC RULES AND REGULATIONS The Federal Communications Commission FCC requires all wireless phones to be operated according to rules and regulations set forth by them and under the supervision of the licensee Failure to comply with the following regulations can lead to severe punishment No person shall knowingly transmit any false signal or distress communication No person shall willingly interfere with any radio communication or signal e Listening in on conversations intended for others or divulging any information obtained is ruled unlawful A complete list of the FCC Rules and Regulations can be found at www fcc gov REFER A FRIEND Receive 25 ITS SIMPLE Give this coupon to anyone you know that would like our services as much as you do When they sign up for service you each receive a 25 credit on your bill REFER A FRIEND Receive 25 ITS SIMPLE Give this coupon to anyone you know that would like our services as much as you do When they sign up for service you each receive a 25 credit on your bill REFER A FRIEND Receive 25 ITS SIMPLE Give this coupon to anyone you know that would like our services as much as you do When they sign up for service you each receive a 25 credit on your bill New Customer Name Phone Referred By Phone Sales Consultant 25 credit per customer Credits apply to current balance only Add on lines are not eligible for
4. Month Charges 8 08 2008 6 31 2008 Additional Features Unlimited Messages 7 74 Monthly Charges 9 01 2008 9 30 2008 Additional Features Unlimited Messages 9 99 Subtotal for 712 333 0000 17 73 Q Wireless Phone Charges for 712 333 XXXX Partial Month Charges 8 08 2008 8 31 2008 Additional Features 400 Messages 3 87 Data Package Media My Way 3 87 Monthly Charges 9 01 2008 9 30 2008 Additional Features 400 Messages 4 99 Data Package Media My Way 4 99 Subtotal for 712 333 XXXX 17 72 Total Value 162 82 Taxes lowa State Sales Tax 9 77 IA Local Option Sales Tax Sioux City 1 63 Subtotal of Taxes 11 40 Surcharges IA Wireless E911 Charge 1 30 Federal Universal Service Fee 6 88 Dual Party Relay Service Chg 1A 0 06 Regulatory Fee Wireless 3 75 Subtotal of Surcharges 11 99 Total Monthly Service Charges 186 21 You will need your invoice number if you wish to set up an account online at www LongLines com Any additional charges or credits will be listed here Your call summary listed by phone number Text messages are listed separately Your Wireless calling plan charge listed by phone number This is also where you would see any partial month charges Any additional features or lines that you have added to your phone like a messaging plan will be listed here with the additional cost shown If you have a Long Lines Wireless Family Plan each phone number will be listed out with
5. additional features and line charges This is your account total before taxes and surcharges This is a detailed list of the taxes and surcharges that we are required by law to bill to all customers This is your account total for this month s charges including taxes and surcharges PAYMENT OPTIONS Long Lines Wireless provides additional ways to pay your bill each month other than mailing your payment in You can pay in any of our retail store locations online at www LongLines com over the phone by calling Customer Care at 712 271 4000 or toll free at 1 866 901 5664 NOA ONIGNVISYJGNN UNDERSTANDING YOUR BILL FREQUENTLY ASKED QUESTIONS Why does my bill still show a charge when have free months of service with my promotional offer The charges that you are seeing on your bill are the taxes and surcharges that we are required by law to bill our customers Your promotional free month credit will appear in the Other Charges and Credits section on the top of page 3 in your billing statement Why don t see a detailed list of my Wireless cell phone calls A detailed breakdown of your Wireless calls are only shown on your bill when you have exceeded yout allotted calling plan minutes A summary of your usage is given in each billing statement If you would like to view a detailed list of your calls each month you can create an account online at www LongLines com you will need your invoice numbe
6. and federal and state Universal Service Fund charges 4NOA ONIGNVIS43GNN 1119 NOA DNIGNVLSYAGNN HELPFUL INFORMATION The following is important information about emergency and directory assistance accessing your account and answers to frequently asked questions EMERGENCY SERVICES When you are in an emergency situation don t hesitate to call for help Dil QOO You will not be charged for making a 911 emergency call from your Long Lines Wireless phone DIRECTORY ASSISTANCE For Directory Assistance Dial O0 0 CUAD Depending on your calling plan you may see additional charges CUSTOMER SERVICE To speak to one of our Customer Care representatives contact A us at 712 271 4000 or toll free at 1 866 901 5664 If you are calling from your Long Lines Wireless phone just dial OD 0 1 CHECK YOUR ACCOUNT VIA MESSAGING Long Lines Wireless offers this FREE feature to all of our customers to provide an easy and convenient way to check your account Text 000 BAL for your account balance and due date Text 7 00 PAID for the date your last payment posted Prepaid customers text O QoQ EXP to check their expiration date m U n 2 5 gt zZ O gt lt oz O LL LL LLI FREQUENTLY ASKED QUESTIONS Can change my calling plan You have the option to change to any qualifying Long Lines
7. Omaha Nebraska and covers most of Iowa reaching as far East as Fort Dodge The calls that are made from this area are billed at regular rates depending on your calling plan If you have chosen unlimited Regional calling any calls made from this area will not count against your Nationwide minutes If you make calls outside of the Regional calling area you may be charged more per minute or incur a roaming charge depending on your calling plan UNDERSTANDING YOUR BILL Page tot4 on PO Box 38 Customer Service 712 271 4000 501 Fourth St Customer Service Tol Free 866 901 5664 Sergeant Bill lA 51054 www com MES Customer Service 712 271 4000 Toll Free 866 901 5664 13766 1 AT 0 034 AUTO 511 Account Number 000000 your po Invoice Date 5 1 2008 Due Date 5 20 2008 CITY STATE ZIP rn Total Amount Due Important Messages Summary of C After February 17 2009 3 television receiver with only an Previous Balance 182 32 analog broadcast tuner will require a converter box to ee inured wala 82 75 receive full power over the air broadcasts with an antenna past Due Balance becuase of the Nation s transition to digital broadcasting Analog only TVs should continue to work to receive low power Class A or translator television stations and with cable and satellite TV service gaming consoles VCRs DVD players and similar products If you are a Long Lines Cable TV customer your cable system will continue to o
8. Wireless calling plan anytime for no additional fee You may have to purchase a new phone or extend the term of your Agreement to take advantage of a new calling plan Can buy my phone from somewhere else You may purchase your phone somewhere else but it must comply with the Federal Communications Commission FCC regulations and be compatible with our GSM GPRS network and your calling plan Can cancel my services You may cancel your Long Lines Wireless service for any reason within 14 days after acceptance without paying the Early Termination fee by Informing Long Lines Wireless you want to cancel service Returning the phone in Like New condition with all components in original packaging Paying for all service fees and charges incurred up until the end of the day in which we terminate the service CONTACTING LONG LINES CUSTOMER CARE e Dial 000 ANAND from your Long Lines Wireless phone Call 712 271 4000 or toll free at 1 866 901 5664 Online at WWW LONGLINES COM e Write us at Long Lines Wireless 501 Fourth Street P O Box 67 Sergeant Bluff lowa 51054 If you experience problems with your wireless phone or reception try these troubleshooting tips If you still have difficulty we can help Call us at 712 271 4000 or toll free at 1 866 901 5664 If you are calling from your Long Lines Wireless phone just dial 6 1 1 TALK SEND My phone won t turn on or power up Press and hold the po
9. closer to a window or entrance will help My call was dropped A call may be dropped or disconnected due to poor signal strength or poor weather conditions e Check your phone battery power level charge your phone if the battery is low A recording says my call cannot be completed as dialed Check the phone number you dialed Make sure you have dialed a 10 digit phone number area code 7 digit number when calling local or long distance If your call still won t go through contact Long Lines Customer Care at 712 271 4000 or toll free at 1 866 901 5664 hear a beeping sound Your battery may be low check your battery power level If you have the Call Waiting feature someone maybe be trying to reach you Press to answer the second call Press again to return to the first call You may have a voicemail or text message in your mailbox Check your phone s startup guide for instructions on message retrieval hear a fast busy signal Try turning your phone off and back on Retry the call the network may just be busy If the problem persists contact Long Lines Customer Care at 712 271 4000 or toll free at 1 866 901 5664 WIRELESS SAFETY USING YOUR WIRELESS PHONE RESPONSIBLY Put your safety and the safety of others first by using your phone responsibly while driving The following safety tips are just a few reminders on how to be safe When you are behind the wheel of a moving ve
10. d 4 Enter new password then press 0 5 You will be prompted to verify your password CHANGING RECORDING YOUR PERSONAL GREETING Your Voicemail greeting can be recorded and customized to personally greet your callers To change record your personal greeting 1 Press and hold M to access your Voicemail 2 Press Mailbox Setup 3 Press 0 Greeting Options 4 Press o Record Your Greeting 5 Press End Recording Function 6 Press Listen to Greeting 7 Press amp Save Greeting must be saved to be active 8 Press Delete Greeting 9 Press O Re record Greeting then follow numbers 3 5 again MAIN MENU Press O Listen to Your Messages Press D Current Date and Time Press Mailbox Setup Press Repeat Instructions MESSAGES MENU Options in Message Retrieval Menu Press O New Messages Press O Saved Messages Press Return to Main Menu Listen to Messages Press O Play or Re play Message Press 69 Save Message Press O Delete Message Press O Save Message as New Press Reply to a Message Press 0 Forward Message Press 0 Skip Back 3 Seconds Press Pause or Continue Message Press Skip Forward 3 Seconds Press Return to Main Menu lt O 9 m gt TIWWADIOA The costs of your calls will depend on your calling plan and may be based on when you call the length of your call the location you re calling to or the location youre calling from YOUR CALLING PLAN You
11. he call If your phone is a flip style you can open the phone to answer the call ENDING A CALL To end a call simply press 6 1170 3 52 depending on your handset If your phone is a flip style you can close the phone to end the call CALL WAITING A beep tone will be heard when you are receiving another call while you ate already on the line To activate the Call Waiting feature 1 Press Q 06 69 2 Press NEGA S12 to complete the activation Press MALINN to put the first party on hold and answer the incoming call or to alternate between the two calls CALL WAITING cort To eliminate disturbances during important calls deactivate the Call Waiting feature by 1 Dialing WOOO 2 Press ALINN to complete the deactivation CALL FORWARDING When the Call Forwarding feature is activated calls will be directed to a designated number and not to voicemail To automatically transfer your calls to another number 1 Press G 609 OOO 10 digit number E 10 digit number to which you wish to have your calls forwarded 2 Press NEVE SN to complete the Call Forwarding activation To deactivate the Call Forwarding feature simply press 00000 CLAD THREE WAY CALLING Three Way Calling allows multiple people to participate in one conversation 1 Dial the 10 digit number of the first party 2 While you are on the call go to CED then choose NEW CALL 3 Dial the 10 digit number of the second party you
12. hicle safe and responsible driving is always your first priority Do not manually dial or look up phone numbers while driving Try to use the voice activation or speed dialing features of your phone to access frequently called numbers Even with the use of a hands free device using a wireless phone can increase your risk of distraction while driving Consider turning your phone off and sending calls to voicemail Driving at night in heavy traffic or in bad weather conditions can also increase your risk of distraction Turn your phone off and allow calls to go to voicemail to reduce this risk If you do choose to talk while driving please use a hands free device FRAUD PREVENTION Long Lines Wireless wants to prevent unauthorized phone usage and protect your privacy at all times Here are some steps you can take to protect yourself Report a lost or stolen phone to the police and Long Lines Wireless immediately When your phone is not in use lock the phone using your lock code e Never leave your phone unattended especially in your office or Car Always report suspicious calling activity when reviewing your monthly bill If we conclude that the calls are in fact fraudulent you will not be held responsible Only have your phone serviced at a Long Lines Wireless retail store or Authorized Agent location m m Mm N gt r m j lt gt gt LLI EL lt NY N N LLI
13. perate as it does today No additional equipment is necessary Information about the DTV transition is available from www DTV gov and from www dtv2009 gov or 1 888 DTV 2009 for information about subsidized coupons for digital to analog converter boxes Prase Pay immeSetety Monthly Service Charges see page 3 for details Wireless Phone Service 106 44 Additional Charges 35 45 Wireless Usage Data 20 93 Total Value 162 82 Taxes 11 40 Surcharges 11 99 Total Current Charges 186 21 Total Due 285 78 Your past due balance of 99 57 Is due upon receipt of this notice to avoid interruption of service A late payment charge of 1 5 18 per annum will be applied to any balance that is mot received by the 21st of the month Please detach and retum this portion with payment Thank You Amount Due Payment Due Past Due Balance 99 57 Account Number 000000 Invoice Date 5 1 2008 Total Due 285 78 5 20 2008 Due Date 5 20 2008 Amount Enclosed MS bow and mor E YOUR NAME eE YOUR ADDRESS CITY STATE ZIP LONG LINES PO BOX 38 SERGEANT BLUFF IA 51054 Depending on the type of billing option you selected and the number of Long Lines services you have you may get a separate or combined statement YOUR FIRST WIRELESS BILL In addition to the standard billing that you will receive every month your first month s bill may also include A one time activation fee Current partial month charges prorated from ac
14. r found on the top of page 3 of your billing statement to complete the account set up made a partial payment last month due to a credit received and now my bill is showing a Past Due Balance The Past Due Balance is based on your Previous Balance and the Payment Received amount So if you did not pay your full balance due to a credit you were receiving you should see the Past Due Balance shown in black usually with a negative amount The payment received will be listed at the top of page 3 of your billing statement and your Total Due amount on page 1 of your billing statement should reflect the correct price If not please contact Customer Care at 712 271 4000 or toll free at 1 866 901 5664 What are all these taxes have on my bill Your calling plan will include sales excise and other taxes and surcharges that we are required by law to bill to customers They will be based on the taxes and surcharges applicable to the street address you provided to us If you are tax exempt you must provide us with copies of your exemption certificates and pay for any filings we are required to make Your bill also will include a Regulatory Cost Recovery Fee of 1 25 per month for each phone line This fee is to help offset the costs of government surcharges and fees imposed on Long Lines Wireless and costs associated with government regulations and mandates on our business including for example number pooling number portability E 911 service
15. r Long Lines Wireless contract and calling plan will determine your monthly rates and charges This includes your monthly allowance of minutes as well as when roaming and long distance charges may apply Your calling plan may include various features that have been outlined in this guide or you may elect to use them at additional charges if they are not included in your calling plan or Wireless contract LENGTH OF YOUR CALL If your calling plan includes unlimited calling the length of your call will not affect your monthly billing If your calling plan allots you a designated number of minutes per month and you exceed those minutes you will incur additional charges on your bill WHERE YOU ARE CALLING Depending on your calling plan if you are calling from the Regional calling area you can call to anywhere in the United States at regular rates without incurring roaming charges If your calling plan includes Nationwide minutes you can call outside the Regional calling area to anywhere in the United States at regular billing rates If your calling plan does not include Nationwide minutes and you call from outside the Regional calling area you will incur additional roaming charges L gt gt TI Ti m 2 UU lt a L gt AJ m 192 The Regional calling area is the geographic area shown on your coverage map that roughly extends as far North as Sioux Falls South Dakota as far South as
16. tivation to your billing date Costs for equipment and accessories you purchased LOOKING AT YOUR BILL 0 Important messages issued by Long Lines Wireless Balance from your previous bill with payment received shown Past Due amount owed this will only be listed if your account balance is past due Total charges for the month with details listed on page 3 of your bill Overall total amount due that factors in any past due balances Gives your total amount owed for the month with your payment due date 119 INOA ONIGNVISY3GNN Customer Service 1 712 271 4000 lens Customer Name Account Number invoice Number Invoice Date YOUR NAME 000000 0000000 05 01 2008 DETAIL OF SERVICE CHARGES Summary of Charges by Wireless Phone Number Additional Phone Monthly Charges Roaming Mobile Travel Number Charges Credits Minutes Charges toMobile Minutes Total 712 333 0000 50 00 17 73 184 0 0 00 220 0 0 17 73 7123333000 0 00 17 72 370 0 0 00 22 0 0 0 17 72 Totals 0 00 35 45 554 0 0 00 44 0 0 0 35 45 Phone Text MMS Total Number Messages Kilobytes Downloads Messaging Lua 712 333 0000 68 0 o 0 00 712 333 XXXX 179 0 7 20 93 Totals 247 0 T 0 20 93 Wireless Phone Charges for 712 333 0000 Partial Month Charges 8 08 2008 8 31 2008 Family 500 Value Plan 546 45 Monthly Charges 9 01 2008 9 30 2008 Family 500 Value Plan 59 99 Subtotal for 106 44 Wireless Phone Charges for 712 333 0000 Partial
17. wer button Check that the battery is properly connected Make sure your battery is fully charged Try plugging your phone into its charger If your phone is still not powering up the battery might be dead and you may need to replace the battery My phone display says No Service Turn your phone off and then turn it back on If your phone has been disconnected from the network for some reason this should reconnect it If No Service stays on you may be in a weak coverage area Try your call again from another area If No Service stays on in an area where you think you should get reception call us toll free at 1 866 901 5664 from your landline phone or travel back to a service area and dial OG O 6 1013 from your wireless phone can t place or receive calls e Make sure you have pressed the 61516031 50 button after you dialed your number Check that the No Service indicator is off and that you re receiving a signal Try to remove your phone battery and then place it back in Long Lines Wireless may have put restrictions on your service Call us toll free at 1 866 901 5664 from your landline phone AJ Cc 5 L O Z 192 W O O O e co O oz have poor quality while I m indoors Enclosed structures can affect wireless signals Try moving around the building or space to find the best signal usually getting
18. would like to conference in and press 4 Press the MALENA depending on your handset to connect all three parties Ss 7 Nos The Voicemail feature will answer calls to your wireless phone when you are talking on the phone can t answer the call or are unable to access the network As long as your phone is turned on and you are on the network it will alert you when you have a message waiting SETTING UP YOUR VOICEMAIL Follow the steps listed below to complete the initial setup of your Voicemail feature 1 Dial 712 333 6245 then press EVK 2 Press O 3 Dial the last four digits of your wireless phone number 4 Press Mailbox Setup 5 Press O Auto Log in 6 Press Enable your Auto Log in complete your Voicemail setup by ending the call ACCESSING YOUR VOICEMAIL To access your Voicemail from your wireless phone 1 Press and hold To access your Voicemail from another phone landline 1 Dial 712 333 6245 2 Enter your 7 digit mailbox number 3 Enter your 4 digit password followed by CHANGING YOUR PASSWORD Your password can be any series of up to 16 digits you choose You will be unable to access your mailbox without this password so be sure to choose one you can remember TIVWADIOA lt Q O gt CHANGING YOUR PASSWORD cont To change your password 1 Press and hold 1 to access your Voicemail 2 Press Mailbox Setup 3 Press o Change Your Passwor
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