UCM6510 basic setup guide
Contents
1. Create New Extension Modify Selected Extensions Delete Selected Extensions Batch Add Extensions Import Extensions Email To User Auto Refresh v No Extensions defined Figure 5 PBX gt Basic Call Routes gt Extensions 2 Click on Create New Extension and the select Create New SIP Extension from the drop down list PBX gt gt Basic Call Routes gt gt Extensions O Create New SIP Extensi Modify Selected Extensions Delete Selected Extensions Batch Add Extensions Create New SIP Extension No Extensions defined Create New IAX Extension Create New FXS Extension Figure 6 Create New Extension 3 On the Create New SIP Extension dialog users can enter in quite a few options but they are not required for this tutorial Click Save at the bottom of the page UCM6510 Basic Configuration Guide Page 9 of 29 andstream Innovative IP Voice amp Video Create New SIP Extension General Extension Di CallerlD Number Permission SIPNAX Password Enable Voicemail Voicemail Password Call Forward Unconditional Call Forward No Answer Call Forward Busy Ring Timeout Skip Voicemail Password Auto Record eek Support Hot Desking Mode User Settings i First Name Jane Last Name i Email Address supportf grandstream com Language Figure 7 Create New SIP Extension 4 After clicking Save the Extensions page will display with the single SIP extension that was just created He2. Am Innovative IP Voice amp Video Grandstream Networks Inc UCM6510 Basic Configuration Guide Gs nnovative IP Voice amp Video Index Table of Contents ONER VIEN sunnere dear E E 4 SE TUP ENVIRONMENT ver 5 QUICK INSTALLATION vvs a EER 6 CONNECT EL EEE 6 ACCESS UCM6510 WEB INTERFACE ccsssessssssssssseesssssessnscessnecessseeesnssecsnecessnecessnseestesessnecessneeesniees 6 CREATE USER has a cece eecienws ceases oe onaaenanaeactmenaoestinmcesntemnaonanaens 8 CONFIGURE EXTENSION RANGE cccsssscssssecssssesssssessuscessusecsssecssssessuscessuseessuseessatessnatessuseessnseesen 8 BATCH amp SINGLE USER CREATION sssssssssssssssesssssesesssecesnseessnscessnscessseeesnsceesnscessneeesnneeessseesneeeene 9 STEPS ON ADDING SINGLE EXTENSION sscsssssssssssssssssesssssesssssesssssecsnssesssesesasecenaesennsessnees 9 STEPS ON ADDING BATCH OF EXTENSIONS rnrnvnvirrerarerersrterssrrenssetensneressrrensserennsenessseeesanen 10 PROVISIONING amp ZERO CONFIG Garvin 13 AUTO DISCOVERING cssscssssssssssssssssesssnssesssscessssessnseessnscessnscesnusecsnssessnscesnnscessueeesseeesneessnecesneeeesee 13 EXTENSION ESSEN EN LE 14 CONFERENCE BRIDGE vvs 16 HOW TO SET UP A CONFERENCE BRIDGE sesssssesssssessssssessnscessnecessnecessseeesnsceesnecessnesessneeesneses 16 NR aaa ce E 19 CONFIGURE IVR o sssesssesesssssessssseesssscessnecesssscesnscecsnscessnscesnnscesnssessnssessnseesunscessueeessssessneeessneeessneees
3. To provision a phone three steps are involved i e discovery assignment and provisioning The UCM6510 creates XML config file to the detected assigned Grandstream device and accomplishes the following configurations on the device after the provisioning e AUCM6510 extension will be assigned and registered on the phone e SIP related network settings such as NAT traversal and Use Random Port are configured on the phone e Call settings such as Dial Plan and Auto Answer e LDAP client configurations will be set up automatically on the phone to use the default LDAP directory generated in the UCM6510 LDAP server This section explains how zero config works on the UCM6510 The settings for this feature can be accessed via Web GUI gt PBX gt Basic Call Routes gt Zero Config AUTO DISCOVERING When referring back to our typical scenario in the beginning of this tutorial we know that there is a GXP2124 connected to the LAN side of the UCM6510 The UCM6510 LAN interface has DHCP enabled and has assigned the GXP2124 with an IP address By default the IP assigned would be within the 192 168 2 X range When the UCM6510 offers an IP address to the phone it also offers DHCP Option 66 which provides the phone with a config server path that points to the UCM6510 All of Grandstream VoIP devices have Option 66 turned on by default and this is how the GXP2124 was discovered by the UCM6510 Upon being discovered the GXP2124 will provide detai
4. this could mean that there are line settings mismatched The UCM6510 offers an auto detect feature that tests the line and provides the best possible settings This option is called PSTN Detection which can be found under the Analog trunk configuration page VOIP TRUNKS VoIP trunks can be configured under Web GUI gt PBX gt Basic Call Routes gt VolP Trunks Once created the VoIP trunks will be listed with Provider Name Type Hostname IP Username and Options to edit detect the trunk e Click on Create New SIP Trunk to add a new VoIP SIP trunk UCM6510 Basic Configuration Guide Page 22 of 29 C istan Innovative IP Voice amp Video Click on to configure detailed parameters for the VoIP SIP trunk Click on to configure Direct Outward Dialing DOD for the SIP Trunk Click on to start LDAP Sync Click on M to delete the VoIP trunk There are 4 different tyoes of VoIP trunks that can be configured Peer SIP Trunk Register SIP Trunk Peer IAX Trunk Register IAX Trunk This tutorial will demonstrate how to configure a SIP Registered Trunk SET UP VOIP TRUNK 1 Click on Create New SIP Trunk Click the dropdown box for Type and select Register SIP Trunk Enter a name for Provider Name e g GSTrunk Configure the IP address or URL of the VoIP providers server as the Host Name e g sip grandstream com Input the username to authenticate with the VolP provider as the Username e g 6266
5. Registered Cl_Gear2 126966 79999 sip ringoffice com Unregistered GSTrunk IP 6266369172 sip grandstream com Unavailable Analog Ports 1 Figure 26 Status Trunks DIGITAL TRUNKS Please refer to sample T1 trunk configuration in the document here http www grandstream com products ucm series ucm65xx documents how to configure ti on ucm65 10 pdf UCM6510 Basic Configuration Guide Page 25 of 29 E istan Innovative IP Voice amp Video CALL ROUTES OUTBOUND ROUTES In the UCM6510 an outgoing calling rule pairs an extension pattern with a trunk used to dial the pattern This allows different patterns to be dialed through different trunks e g Local 7 digit dials through a FXO while Long distance 10 digit dials through a low cost SIP trunk Users can also set up a failover trunk to be used when the primary trunk fails Go to Web GUI gt PBX gt Basic Call Routes gt Outbound Routes to add and edit outbound rules e Click on Create New Outbound Rule to add a new outbound route e Click on to edit the outbound route e Clickon to delete the outbound route e On the UCM6510 the outbound route priority is based on Best matching pattern For example the UCM6510 has outbound route A with pattern 1xxx and outbound route B with pattern 10xx configured When dialing 1000 for outbound call outbound route B will always be used first This is because pattern 10xx is a better match than pattern 1xxx Only when there are mult
6. in FXO ports which allows it to pull in PSTN lines and provide analog trunk service For this example we will configure an analog line that is connected to FXO1 SET UP ANALOG TRUNK 1 Click on Create New Analog Trunk 2 For Channels select 1 3 Trunk Name is set to Analog1 4 Caller ID Scheme is set for Bellcore Telcordia Depending on the provider users can select other schemes 5 Tone Country is set to United States of America USA since this tutorial is setup in the North American region Users can click the dropdown box to select an option more suited for their region 6 Click Save and then click on Apply Changes at the top UCM6510 Basic Configuration Guide Page 21 of 29 Andstream Innovative IP Voice amp Video Create New Analog Trunk Channels G Trunk Name Advanced Options G Enable Polarity Reversal Current Disconnect Ring Timeout Thresholdims RX Gain 0 TX Gain Use CallerlD y Fax Detection Caller ID Scheme Bellcore Telcordia v FXO Dial Delay ms Auto Record Tone Settings G Busy Detection v G Busy Tone Count G Congestion Detection w G Congestion Count Tone Country United States of America USA 7 Busy Tone H 4800m 50 f2 620 50 c 500 500 Congestion Tone PSTN Detection Figure 23 Analog Trunks Create New Analog Trunk Note If there are reports of calls being dropped and lines are not disconnecting properly
7. the desired extension then click Save Now the Zero Config page displays the device with an extension assigned to it on Account 1 UCM6510 Basic Configuration Guide Page 14 of 29 ndstream Innovative IP Voice amp Video B MAC Address 000B823AB2FO 192 168 2 101 Account 1 1000 1 0 5 58 Grandstream GXP2124 Connected Figure 15 Provisioning with Zero Config Manually Assigned Extension After assigning an extension the phone must be rebooted in order to pick up the configuration file from the UCM6510 During this process the phone will boot up request for config file download the config file then reboot once more in order to apply the changes After the phone is completely booted navigate to PBX gt Basic Call Routes gt Extensions page to see the extension status The SIP status will show a green circle for a successful registration Extension Jane Tan 192 168 2 101 5062 Figure 16 Provisioning with Zero Config Extension Status UCM6510 Basic Configuration Guide Page 15 of 29 Ups Innovative IP Voice amp Video CONFERENCE BRIDGE The UCM6510 supports up to 8 conference bridges allowing up to 64 simultaneous PSTN or IP participants The conference bridge configurations can be accessed under Web GUI gt PBX gt Call Features gt Conference In this page users could create edit view invite manage the participants and delete conference bridges The conference bridge status and conference ca
8. 389172 Enter password for username to authenticate with VolP provider server Enter the AuthID This is the SIP service subscriber s ID used for authentication If not configured the CallerID will be used for authentication Enter an outbound proxy if the provider requires one Click Save and then Apply Changes at the top UCM6510 Basic Configuration Guide Page 23 of 29 Create New SIP Trunk Type Provider Name Host Name Keep Trunk CID Username Password AuthID Outbound Proxy Auto Record Gps Innovative IP Voice amp Video More details will be shown when editing trunk Register SIF Trunk GSTrunk sip grandstream com 6266389172 6266389172 Figure 24 VolP Trunks Create New Register SIP Trunk Codec Preference From Domain From User Outbound Proxy Support Auto Record DID Mode Enable Quality Fax Detection SRIF After creating the SIP trunk users can click the on the right of the VolP trunk for more configuration Available Codecs Selected Codecs ILBC g POMU G 722 PCMA AAL2 G 726 32 Gsm ADPCM 6726 G 723 c729 No Requestline Figure 25 VoIP Trunks Edit VoIP Trunk UCM6510 Basic Configuration Guide Page 24 of 29 andstream Innovative IP Voice amp Video To verify if the SIP trunk is registered the user may navigate to Web Ul gt Status to check the trunk status
9. blacklist for all inbound routes e Click on to edit the inbound route e Click on to delete the inbound route This section of the tutorial will provide instructions on how to setup an inbound route for a Registered SIP Trunk Inbound calls into this SIP trunk will have a default destination as well as a time conditioned destination SET UP INBOUND ROUTE 1 Click on Create New Inbound Rule 2 For Trunks select the SIP trunk that has been configured e g GS Trunk 3 The DID pattern can be composed of two parts divided by a character The first part is used to specify the dialed number and the second part is used to specify the caller ID which is optional If caller ID section is entered it means only the extension with the specific caller ID is allowed to call into this trunk 4 Privilege level can be left as Internal 5 Click the dropdown box for Default Destination and select IVR Then select the IVR extension 6 Next click on Click to add Time Condition 7 Enter a Start Time of 8am End Time of 6pm 8 Next select By Week for Date and select Monday Friday UCM6510 Basic Configuration Guide Page 28 of 29 andstream Innovative IP Voice amp Video 9 For Destination select Extension and choose an extension number Create New Inbound Rule Trunks SIP Trunks GSTrunk DID Pattern Privilege Level Default Destination 7 OfficeClosed Dial Trunk T
10. d Disable Extension Range User Extensions Pick Extensions Auto Provision Extensions Conference Extensions Ring Group Extensions Queue Extensions Voicemail Group Extension IVR Extensions Dial By Name Extensions Fax Extension Figure 4 Create User Extension Extension Range UCM6510 Basic Configuration Guide Page 8 of 29 andstream In the figure above the user extension range is set with a starting extension of 1000 and ending at 6299 This allows up to 5300 extensions to assign to users We have also created a conference extension range from 6300 to 6399 which gives 99 conference bridges Users can configure any extension range as they desire Here we ve configured it to use 4 digit extensions Click Save at the bottom Then remember to click on Apply Changes at the top so that our extension range will be ready for the next steps BATCH amp SINGLE USER CREATION So now that there s extension range configured we can begin creating users to prepare for the provisioning process There are two methods of creating a user One method would be creating a single user The other method would be creating a batch of users In this tutorial we introduce how to create SIP extension as an example STEPS ON ADDING SINGLE EXTENSION 1 Navigate to PBX gt Basic Call Routes gt Extensions For first time setup users will see No Extensions defined PBX gt gt Basic Call Routes gt gt Extensions
11. eeeees 15 Figure 17 Conference Bridge Create New Conference ROOM rrrrrrnnnnnnnnvvnvnnnnnnvvnrnnnnnnennrnnnnnrennrnnnnnsenn 17 Figure 18 Conference Bridge Create New Conference ROOM cccccccseeeeeeeeeeeeceeeeeeeeeeeeeesaneeesnaeees 17 Figure 19 Conference Bridge Conference in Progress cccccsceccceecseeeeceeeeaeeeceeeeeeeeeeeesaeaeeeeeeesaeeeeeeeas 18 Fi g re 20 IVR Manage IVR usa nas eae sacduacenisisanenduisnes uiionmensisimecunnidamiwndsexeuyuiienena sasdusexmeddanna niaesucn oieee 19 Figure 21 IVR Create New IVR snennnnnnnnnnsnnnnsnnnnonnrrnsnnnnnrnrrrsnnrrsrnrrrsnrrrnrnrrrsnrersnnrrnsnrrrnrnrrrnnrrrnnrrernnrennne 20 FIGUIE 22 VR Rey Pressing EVENS aaiscicissseduunenna vers ioiandumnenniaiaacashimananrncuaqedinauaeinmeuaciuenananian iaaeduaaant 20 Figure 23 Analog Trunks Create New Analog Trunk ccccccccccssseceeeeeeeeseeseeeeeeeeesseaeeeeseaeeeessaneesssaeees 22 Figure 24 VoIP Trunks Create New Register SIP Trunk rrnnnnnnnnnnnrennnnnnvvvnnnnrnnnnnnrennnnnnennnnnnrennnnnnennnnsne 24 Figure 25 VolP Trunks Edit VolP Trunk rrrnrnnnrvnnnnnnvnrnnnnennnnnnrnnnnnnrennnnerennnnnnennnnnnrennnnssennnnnnennnnsnsennnnnen 24 FEN aU E A e ee een A E E TN 25 Figure 27 Routes Create Outbound Route rrrrrrnnnnnnnrvnrrnnnnnrvnnnnnnnnrrnnnnnnnnrennnnnnnsennnnnnssennnnnnsnsennnnnnsnssnn 27 Figure 28 Routes Create Inbound Route rrrnnnrvnnnnnrenvnnnnrrrnnnnrrnnnnnrenvnnerennnnn
12. ennnnnnsennnnnsennnnnsennnnnneennnnnsee 29 This document is subject to change without notice The latest electronic version of this document is available for download here http www grandstream com Support UCM6510 Basic Configuration Guide Page 2 of 29 ndstream Reproduction or transmittal of the entire or any part in any form or by any means electronic or print for any purpose without the express written permission of Grandstream Networks Inc is not permitted UCM6510 Basic Configuration Guide Page 3 of 29 ndstream Innovative IP Voice amp Video OVERVIEW This document will provide instructions on how to set up a UCM6510 from an out of the box state to a fully functional state This includes design considerations creating user extensions provisioning endpoints with Zero Config conferencing auto attendant configuration analog VoIP trunks routing inbound outbound calls and voicemail fax to email setup For detailed information in regards to parameters that are encountered in this guide please refer to the UCM6510 series User Manual UCM6510 Basic Configuration Guide Page 4 of 29 andstream nnovative IP Voice amp Video SETUP ENVIRONMENT In this setup guide we will use the UCM6510 connected into an environment as shown in the figure below It shows a typical setup where you have the UCM6510 WAN port connected to the Internet and the LAN side of the UCM6510 providing DHCP for GXP phones as well as PCs Rout
13. er 4 Internet GXV3275 Los Angeles LAN UCM6510 Back gt LAN GXV3672 GXV3662 Boston LAN FHD FHD UCM6510 Front ge 2121 GXP2140 pc Figure 1 Typical UCM6510 Connection Scenario For T1 E1 J1 connection please refer to documentation here htto www grandstream com products ucm_ series ucm65xx documents how to configure ti on ucm65 10 pdf UCM6510 Basic Configuration Guide Page 5 of 29 C istan Innovative IP Voice amp Video QUICK INSTALLATION CONNECT UCM6510 Ground SBAA 2 x DC 12V Power Jack Reset LAN Port WAN Port Heartbeat Port 1 Connect the power adapter 2 Connect the UCM6510 WAN port to the uplink port of an Ethernet switch hub with an RJ45 Ethernet cable USB Port Ti E1 J1 Port vm m SD Card Slot 2x FAS Port 2x FAO PO LED Indicators LCD 3 Once the UCM6510 boots up and connects to the network the LED indicator 4 Optional Connect PSTN lines from the for WAN port will be in solid green and the wall jack to the FXO ports connect analog LCD shows up the IP address lines phone and fax to the FXS ports Figure 2 Connecting UCM6510 The UCM6510 will then get uplink network connection after the above installation Users can then connect LAN port to a switch hub which can have more IP phones and PCs to connect into using UCM6510 as a router for the LAN network ACCESS UCM6510 WEB INTERFACE Accessing the UCM6510 web interface allo
14. ime Condition Start Time End Time Date By week By day Week Sun Mon Tue Wed Thu Fri All Destination Extension Figure 28 Routes Create Inbound Route When a call is received on this SIP trunk during the hours of 8am to 6pm from Monday to Friday it will be routed to extension 1000 All calls outside of this condition will be routed to the IVR OfficeClosed If there are any questions or concerns please feel free to get in contact with Grandstream Networks support by calling 617 566 9300 or create a support ticket by clicking this link Asterisk is a Registered Trademark of Digium Inc UCM6510 Basic Configuration Guide Page 29 of 29
15. iple outbound routes with the same pattern configured users can click on lt to move the outbound route up down to arrange the priority among those outbound routes SET UP OUTBOUND ROUTE 1 Click Create New Outbound Rule 2 Configure the name of the Calling Rule For example Local LongDistance and etc 3 Create a dial pattern For 7 digit dialing Local the pattern will look like this XXXXXXX This means that any 7 digits will use this route For 10 digit dialing the pattern would look like this NXXNXXXXXX If a 1 is required before dialing out the dial patter can be configured in this manner INXXNXXXXXX In this example the dial pattern is going to be created for local 7 digit dialing so the pattern is XXXXXXX UCM6510 Basic Configuration Guide Page 26 of 29 andstream Innovative IP Voice amp Video 4 Next set a Privilege Level There are 4 Privilege Levels Internal Local National International Internal is the lowest level of security whereas international is the highest level of security The way that Privilege Levels are used could be thought of as door locks Extensions are granted with Permissions that can be seen as keys If an Extension is configured with an Internal permission it CANNOT access an outbound route with a Privilege level of Local National and International A user configured with National permission can access routes that have a Privilege Level of Inte
16. ll recordings if recording is enabled will be displayed in this web page as well HOW TO SET UP A CONFERENCE BRIDGE 1 Click on Create New Conference Room 2 On the Create New Conference Room dialog the Extension is automatically populated since the extension range Is in effect Users can assign another number that is within the Conference Extension range 3 Next uncheck the option Public Mode This will make the password options available Enter a numeric password for an admin as well as the regular user password In this example the user enters 511511 as the user password and 510510 as the admin password UCM6510 Basic Configuration Guide Page 16 of 29 andstream Innovative IP Voice amp Video Create New Conference Bridge G Extension Password Options G Password 511511 Admin Password Conference Room Options GJ Enable Caller Menu Record Conference Quiet Mode Wait For Admin Enable User Invite Announce Callers GI Public Mode Flay Hold Music Skip Authentication When Inviting Users via Trunk from Web GUI Figure 17 Conference Bridge Create New Conference Room 4 Click Save at the bottom then Apply Changes at the top We should now have a conference room created and the status page will display the following 6300 0 0 do Z i Figure 18 Conference Bridge Create New Conference Room With the phone that was registered to the UCM6510 dial the co
17. ls about its MAC IP Address Version Firmware Vendor Model Connection Status and Create Config By navigating to PBX gt Basic Call Routes gt Zero Config a user will be able to see the discovered device s UCM6510 Basic Configuration Guide Page 13 of 29 andstream Innovative IP Voice amp Video Auto Provision Settings Create New Device Delete Selected Devices Reset All Extensions Filter All m ETT EO 1 000B82565E1E 192 168 2 101 1 0 5 26 Grandstream GxP2124 Connected No Va u ii Figure 13 Provisioning with Zero Config Auto Discovery EXTENSION ASSIGNMENT In the Auto Provision settings users have the option to enable Automatically Assign Extension If enabled an extension will be created and assigned to the new device detected This is a great feature if specific extension assignment isn t required but for our setup we ll work on manually assigning an extension to a discovered device Navigate to PBX gt Basic Call Routes gt Zero Config and click on for the discovered device The next screen provides details of the device and also allows a user to assign an extension Since the GXP2124 is a 4 line phone the UCM6510 gives us the option to assign 4 extensions to the phone Edit Device 000b823ab f0 MAC Address NO0bE 3abT0 IP Address 192 1468 2 101 version Model Account Select Figure 14 Provisioning with Zero Config Extension Assignment Click on the Account 1 and select
18. nference room extension For this example we will dial 6300 The user will hear a prompt for the conference password Depending on the user the regular password or admin password can be entered During a conference call the admin can login to the UCM6510 web GUI and view the conference room status This provides the admin with details on which conference room is active who the participants are and the conference call current duration UCM6510 Basic Configuration Guide Page 17 of 29 ndstream Innovative IP Voice amp Video Besides status information the admin has a several conference management tools By clicking the ds button the admin can invite other users to the conference Clicking do will kick the selected user from the conference When clicking or 05 button the admin will mute unmute the specific user 0 2014 10 17 20 52 11 00 00 27 do A Caller ID Caller Name Channel Name Activity Options 1000 Jane Tan SIP 1000 00000000 00 00 27 do 10 Figure 19 Conference Bridge Conference in Progress UCM6510 Basic Configuration Guide Page 18 of 29 andstream nnovative IP Voice amp Video IVR CONFIGURE IVR IVR configurations can be accessed under the UCM6510 Web GUI gt PBX gt Call Features gt IVR Users could create edit view and delete an IVR e Click on Create New IVR to add a new IVR e Click on p to edit the IVR configuration mn e Clickon U to delete the IVR Create New IVR After updati
19. ng the IVR it is suggested to dial this IVR to ensure its correct If the prompt file is invalid it will play the message An error has occurred View 10 7000 OfficeOpen No 7001 OfficeClosed 7002 Support Total 3 Show 1 1 Goto Figure 20 IVR Manage IVR CREATE NEW IVR 1 Click on Create New IVR 2 Enter a Name for the IVR This is used for referencing purposes In this example the user will create OfficeHours2 3 Extension is populated automatically by the extension range that was created in the beginning of the tutorial Auser may choose another IVR extension within the range if desired 4 Enable Dial Other Extensions to allow callers who reach the IVR to dial a direct internal extension without having to go through voice prompis 5 Welcome Prompt is the recording that will be played when a caller reaches the IVR Users can click on the Prompt link next to the dropdown box to configure a welcome prompt UCM6510 Basic Configuration Guide Page 19 of 29 Andstream Innovative IP Voice amp Video Create New IVR Name OfficeHours Extension 7004 Dial ther Extensions y Dial Trunk Oo o 8 8 Permission Welcome Prompt welcome Prompt Digit Timeout 3 Response Timeout 10 Response Timeout Prompt ivr create timeout Invalid Prompt invalid Response Timeout Repeat 3 F Loops Invalid Repeat Loops 3 jF Oo 000000 Lang
20. re the user has the ability to edit the extensions by clicking on atthe right Extension Jane Tan Total 1 Show 1 1 co Figure 8 Create User Extension Created Single User STEPS ON ADDING BATCH OF EXTENSIONS 1 Navigate to PBX gt Basic Call Routes gt Extensions 2 Click on Batch Add Extensions and then select Batch Add SIP Extension from the drop down list UCM6510 Basic Configuration Guide Page 10 of 29 andstream Innovative IP Voice amp Video Create New SIP Extensi Modify Selected Extensions Delete Selected Extensions Batch Add Extensions Batch Add SIP Extensions E Batch Add IAX Extensions Figure 9 Batch Add SIP Extension 3 Atthe Batch Add Extensions dialog the user can specify the Starting Extension and the number of extensions to generate by setting the Create Number In this tutorial we will have a starting extension of 1001 and have the UCM6510 generate 5 extensions with a password randomly generated This would create extensions 1001 1002 1003 1004 and 1005 Batch Add SIP Extensions General i Start Extension i Create Number G Permission G Enable Voicemail i SIPNAX Password GJ Voicemail Password Use Random Password Use Random Password Use as Password Use as Password Ring Timeout o Auto Record Skip Voicemail Password Verification Figure 10 Create User Extension Batch Add User 4 Click Create Users at
21. rnal Local National but not International 5 The pattern that was configured is a 7 digit dialing pattern For Use Trunk select the Analog Trunk or select the desired trunk for this particular dial pattern For long distance calls it may be cost effective to route the calls to SIP trunk versus going through a local PSTN line 6 Click Save and then click on Apply Changes at the top Create New Outbound Rule Gi Calling Rule Name G Pattern Password Gi Privilege Level International Enable Filter on Source Caller ID Send this call through trunk G Use Trunk Analog Trunks fro1 GD Strip D GD Prepend G Use Failover Trunk Click to add failover trunk Pt Save Figure 27 Routes Create Outbound Route UCM6510 Basic Configuration Guide Page 27 of 29 E sen Innovative IP Voice amp Video INBOUND ROUTES In the UCM6510 an incoming calling rule allows for various inbound destinations Users can route inbound calls by DID to Extension Voicemail Conference Room Queue Ring Group Page Voicemail Group FAX DISA or IVR These inbound routes can also be triggered based on a time condition as well Inbound routes can be configured via Web GUI gt PBX gt Basic Call Routes gt Inbound Routes e Click on Create New Inbound Rule to add a new inbound route e Click on DID Features to configure DID features for the inbound route e Click on Blacklist to configure
22. seeen 19 CREATE NEW IVR cccsssesssssecssssecsssscessnscesssecesnsecessseeesnscesnnscesnnscesnseessnscessnscesanecesssecesneesanesesanesesaeeeee 19 PINS Lee 21 NNN OT INT 21 SET UP ANALOG TRUNK ccssscsssssesssssssssssessssesesssesesssecenssessssssesssesessneeesassesnsesesniesesasecennsesnnesesee 21 Vo OL ENE 22 ETP 23 DIGITAL TRUNKS sccccssessssssssssssscsssscesssscesssseesnsceesnscessnscessnscesnssessnscessnscessnscessseeesnseessnseennecessneeesneees 25 CALL ROUTE arinrin meng nee nme serene EEE 26 VENNE vr 26 SET UP OUTBOUND ROUTE nrrvssreresssrssssrnssserssssersssserssssresssersssserssssersssresssersssserssssrressernsssennn 26 INBOUND ROUTES ssssesssssesssssessssseessnscessnecesnseesnssessnssessnscessnessnssessnscessnscessnecesnusessiaceennecessneeesneses 28 EPER 28 UCM6510 Basic Configuration Guide Page 1 of 29 E istan Innovative IP Voice amp Video Table of Figures Figure 1 Typical UCM6510 Connection Scenario rrrnnnrrrnnrnnnnnnennrnnnnnrrnnrnnnnnrennrnnnenrennnnnnnnsennnnnnsnsrnnnnnnsnsenn 5 RE NNN 6 Figure 3 UCM6510 Web Ul Login Screen rrrnnrnnvvnrnnnnnrvnrrnnnnnrvnnnnnnnnrrnrnnnnnrrrnnnnnnrsnnnnnnnnsrnnnnnnsssennnnnnsnsennnnn 7 Figure 4 Create User Extension Extension Range rrrnrrnnnnnnvnnrnnnnrnrvnrnnnnnnennrnnnnnrennrnnnnnsrnnnnnnsnsennnnnnsnsenn 8 Figure 5 PBX gt Basic Call Routes gt Extensions rrrrrrrnnnrrrrvrrnnnnrrrnnrnnnnrrennvnnnnnrennrnnnnnrennnnnnnnsennnnnn
23. snsenn 9 FE 6 Create Now EG HS IO iacpausaecrnausrnneaauncicignadaacaua dus arechoinceniainncsalatmaoeunan aus qeciotquacianassolemauenigmauiaedcladnetes 9 Figure 7 Create New SIP Extension ssiicanmitiicarnuanteinianecicninndveaminiaddcatnneatsiniatenstsntmnd sini eeiscatataaiiuinadenisicetnnitiamaaes 10 Figure 8 Create User Extension Created Single User rrrrrnnnnrnnnnnnnrrrnnnnnnnnnvnnrrnnnnnrnnnnnnnrrrnnnnrnnnnnnnrnnnnn 10 Figure 9 Batch Add SIP Extension ccccccssseccceecsseeceeeeaeeeeeeeseeeeseeeeeeaeseeeeesseeeeeeeesseeeeeeesseeeeeessaaeeeeeesas 11 Figure 10 Create User Extension Batch Add USED rrrnnrnnnnnnnnnnnnnnnnrvnnnnnnnnrnnrnnnnnnrnnnnnnnnsrnnnnnnnnsrnnnnnnsnsenn 11 Figure 11 Create User Extension Prompt rrnnnnrnnnnnnrnnnnnnnvnrnnnnvnnnnnnrnnvnnnsvnvnnnnsnnnnnnsnnnnnnsrnnnnnnsnnnnnnsennnnnee 12 Figure 12 Create User Extension Single and Batch Add Extensions Created errrnnrrrvennnnnvrvvrnrnnnvrveenr 12 Figure 13 Provisioning with Zero Config Auto DiSCOVELY cccccecseseeeeeeeeeeeeeeeeeeeeeeeeeeeaaeeeeeeeesaeeeeeeeas 14 Figure 14 Provisioning with Zero Config Extension Assignment cccccseeeecceeeeeecseeeeeeceeeeeesaeeeeesseaeess 14 Figure 15 Provisioning with Zero Config Manually Assigned Extension cccccccseseeeesseseeeeaeeseeseaeees 15 Figure 16 Provisioning with Zero Config Extension Status ccccccseeececcseseeeeeeeeeseeeeeeeseaeeeeeaeeeesa
24. the bottom to have the UCM6510 generate the extensions 5 Next a prompt will appear asking Are you sure you want to create users 1001 1002 1003 1004 1005 Click on OK UCM6510 Basic Configuration Guide Page 11 of 29 ndstream Innovative IP Voice amp Video Prompt information Are you sure you want fo create users 1001 1002 1003 1004 1005 4 Figure 11 Create User Extension Prompt At this point the Extensions page should look similar to this Create New SIP Extensi Modify Selected Extensions Delete Selected Extensions Batch Add SIP Extensi Import Extensions mu eee Auto Refresh Extension 1000 1001 1002 1003 1004 i i i i i i Total 6 Show 1 1 coto ER Figure 12 Create User Extension Single and Batch Add Extensions Created UCM6510 Basic Configuration Guide Page 12 of 29 E istan Innovative IP Voice amp Video PROVISIONING amp ZERO CONFIG Grandstream SIP Devices can be configured via Web interface as well as via configuration file through TFTP HTTP HTTPS download All Grandstream SIP devices support a proprietary binary format configuration file and XML format configuration file The UCM6510 provides a Plug and Play mechanism to auto provision the Grandstream SIP devices in a zero configuration manner by generating XML config file and having the phone to download it This allows users to finish the installation with ease and start using the SIP devices in a managed way
25. uage Default Figure 21 IVR Create New IVR 6 The next section on configuring an IVR would be the Key Pressing Events Users can direct calls based on a callers selection For example a caller reaches the IVR and the Welcome Prompt plays Thank you for calling Grandstream Networks For support please dial 0 For Sales please dial 1 Click on the drop down box for the first event which is Press 0 and select Extension Another drop down box will appear and the user can then select an extension from the list For this example the user selects Extension 1000 7 For Key Pressing Event Press 1 click on the drop down box and select Extension User selects Extension 101 Besides from Extension as a Key Pressing Event the user can select Voicemail Conference Room Voicemail Group IVR Ring Group and many more Key Pressing Events Press 0 Extension 1000 Press 1 Extension 1001 Press 2 Select an Option Figure 22 IVR Key Pressing Events 8 Click Save at the bottom and then click on Apply Changes at the top UCM6510 Basic Configuration Guide Page 20 of 29 C istan Innovative IP Voice amp Video TRUNKS ANALOG TRUNKS Go to Web GUI gt PBX gt Basic Call Routes gt Analog Trunks to add and edit analog trunks e Click on Create New Analog Trunk to add a new analog trunk e Clickon to edit the analog trunk e Clickon l to delete the analog trunk The UCM6510 has built
26. w users to manage users and system settings locally as well as remotely If the computer is connected to the same switch router that the UCM6510 WAN port is connected then users can browse to the IP address that is displayed on the UCM6510 LCD This address is the WAN IP If the computer is connected to the LAN side of the UCM6510 then users would browse to the default IP of the UCM6510 which is 192 168 2 1 If successful the UCM6510 login page will be displayed as shown below UCM6510 Basic Configuration Guide Page 6 of 29 stream Innovative IP Voice amp Video UCM6510 IPPBX Appliance feer Password English v Figure 3 UCM6510 Web UI Login Screen UCM6510 Basic Configuration Guide Page 7 of 29 andstream Innovative IP Voice amp Video CREATE USER EXTENSION CONFIGURE EXTENSION RANGE First part of configuring the UCM6510 should be about planning for extension Here are some questions to think about when setting up extension ranges e How many users are in the office e Will there be departments within the office e ls this office interconnecting with another office Once there s a clear picture of how many users will be at each location how departments are going to be segmented and what s the expected growth of the company a user can then configure the extension range Navigate to web Ul gt PBX gt Internal Options gt General Extension Preference G Enforce Strong Password i Enable Random Passwor
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