Platform User Interface Manual
Contents
1. 9092013 30 09 2015 01102013 02102013 031 fal O bnon Locanon Top Alarms per Client Number of Alarms GB tosa Miheir GB Mana Teresa GB Loza Araujo Cartes figueiredo E jolo Salvados GB Casona Real BB Angels Ribero BB jos Campos W Francisco Moreiro Mane Apareoda 0 December 2013 www oncaring com Page 32 of 40 Devices Wrist Device Bracelet The wrist device is a portable and wireless sensor that must be used by the customer in the wrist at all times The bracelet allows the system to locate the customer anywhere in the facility covered by Wi Fi network and has a button that generates alarms whenever it is pressed a A N A Removable bracelet Allows attaching the sensor on the wrist of the customer so that the device is used as a clock B Sensor Allows locating the customer in the facility and provides the call button C Button When the user pushes the button it generates an alarm in the system of type Button The device vibrates and the customer will see a red light on the button Alarms The wrist device is able to trigger the following alarms Location Customer left the authorized area Button Customer pressed the button of his device Battery Low Customer s device has low battery level Depleted Battery Customer s device runs out of battery No signal Device lost connection to the system A ada For further details on the alarms ch2. e Only on an active location alarm is possible to do the suspend operation e Only the caregiver with Nurse profile can do the operation In certain situations going to physical therapy taking bath etc it can be useful to suspend the alarms generation for a customer By suspending alarms the client will be on escort mode not being generated new alarms until a caregiver decides to resume them again Once it is resumed the system recovers the ability to generate alarms to that customer Suspending and resuming alarms can be done through the Caregiver device or via web platform To suspend When there is a location alarm one of the possible actions on the caregiver device will be Suspend the care provider must choose the desired action using the arrow buttons D and confirm the resolution with the confirmation button E To resume the alarms generation it has to be done via web application as explained in the Suspend Resume alarms on clients page section Request help to other caregivers In an emergency situation any caregiver is able to request help to the other professionals simply by pulling the tab which is on top of device as shown below An rs This action triggers an alarm to all other caregivers that are in the same location If no other caregiver is in the same location the help request is escalated to the other areas of the institution December 2013 www oncaring com Page 39 of 4
3. Independent Medium OFF Edit client file Sensor December 2013 www oncaring com Bed 23 Being escorted 00 1e 00 0c 52 fc Available oK Unassign Alarms Resume gt Open client file Page 21 of 40 Open client file The client file is a page intended for tracking customer events and monitored values The caregiver user has the ability to query the data presented and to manage the complete documentation of events Gon alo Quadros Client history T 31 Jul 2013 Heart rate events Call button presses Events Heart rate bos as ba men anih Week Ly Now 4 TN 2011 p Add vital signs 4 Alarm and event documentation gt E 11 49 h Device in stand by o 11 44 h Cient pressed the call button a 11 00 h Device in stand by 23 05 2013 E 10 27 h Device battery charging eo 1 27 h Unlocked device 1 Timeline of event Displays the event log through icons on a timeline It is possible to turn on and off the display of events by their type 2 Timeline of monitored values Displays the values of the vital signs that can be captured by the sensor worn by the customer e g heart rate or registered manually e g temperature blood pressure Values outside the preconfigured ranges are highlighted If no vital signs are being monitor for the customer this part of the client file can be hidden by clicking on the box heading 6 3 Timeline controls Allows to set the time scale for the vi
4. No signal Device lost connection to the system Fixed Button Customer pressed the fixed button in his room December 2013 www oncaring com 1 Through Alarms with the Caregiver Device section Through the web application see Manage alarms _on the application section RESOLUTION 1 Through Alarms with the Caregiver Device section Through the web application see Manage alarms on the application section Through Alarms with the Caregiver Device section Through the web application see Manage alarms _on the application section Through Alarms with the Caregiver Device section Through the web application see Manage alarms on the application section the caregiver device see Resolve the caregiver device see Resolve the caregiver device see Resolve The alarm is automatically resolved when the device connected to the charger The alarm is automatically resolved when the _ device connected to the charger the caregiver device see Resolve The alarm is automatically resolved when the device customer skin and starts receiving heart rate readings is correctly put into contact with the The alarm is automatically resolved when the device is properly locked The alarm is automatically resolved when the customer with the device returns to a location with _ Wi Fi coverage The alarm cannot be resolved through onAll but _ only using the fixed call button system Page 12 of 40 Caregiver Absen
5. II e Alarms Send the user to the Alarms Management page e Clients Sends the user to the Clients Management page e Professionals Sends the user to the Professionals Management page e Sensors Sends the user to the Sensors Management page e KPI Sends the user to the Key Performance Indicators page There are also some differences in some of the authorized actions that were presented on the Caregiver profile section and those differences are also described in the following sections So for the full description of the administrator functionalities in the web application one must also read the Caregiver profile section because this is cumulative just highlighting the differences between the two profiles Clients Management Page Add new customers Administrator users can add new customer records to the onAll platform in the Clients Management page Once the customer is registered in the system he can have a sensor assign start generating alerts and have the events monitored through the application To add a new customer On the Clients Management page click on Create new client button A new customer form is open that allows the user to introduce the information for the fields that were described in section Edit customer data including the personal data name birthdate gender Please select a client from the list Client a Bed Profile Sensor State Battery Fall risk Alarms Andr
6. 1 Filter Allows the user to filter the sensors by location origin 2 Sensor List Displays the list of sensors registered in the system according to the selected filter criteria The list presents the unique identifier of each sensor its type state battery condition brand and to whom is it assigned if anyone It is sortable and allows applying additional filtering to each column individually 3 Add sensor Insert new devices in the system 4 Edit Update device information 5 Delete Remove devices from the system Add new sensors The administrator user can add new caregivers and customer devices so that they became available in the system to be assigned to users Wiseware Belt Clip gt Ident ifier Cance 1 Device Brand of the device 2 Type Format of the device 3 Identifier Unique device MAC address id that must be copied from the label that is usually on the back of the physical device sensors can also be automatically added to the platform if they are new and when they first communicate with the system December 2013 www oncaring com Page 27 of 40 Edit a sensor The information about the devices that are not assigned to any user can be updated If an assigned device needs to be updated it has to be un assigned before Delete a sensor Only devices that are not assigned to any user can be removed from the system If an assigned device nee
7. the low priority alarms are dispatched to the auxiliaries but then can escalate according to the description done on Alarm Propagation section High Priority Reserved for urgent events these alarms require the immediate K attention of a caregiver and have precedence over the low priority alarms Both nurses and auxiliaries caregivers receive this type of alarms December 2013 www oncaring com Page 8 of 40 Alarm Types Follows a reference to the meaning of the possible alarms The colour indicates the level of priority Fall Customer s device detected a fall Some devices are able to detect the movement patterns of a fall When the system detects a movement with high probability to have resulted in a fall an alarm is generated with high priority Caregivers both nurses and auxiliaries are notified of the occurrence and may resolve the alarm we through their devices The sensitivity of the fall detection method can be set individually for each customer by editing the client data file on the web platform where the risk of falling can be configured see Edit customer data If the risk of falling is indicated as high the system will be more sensitive but it could generate some false alarms for active customers so it is important choose the appropriate value for the risk according to the status of each customer Location Customer left the authorized area Every time a customer gets away from an authorized
8. F Fall L Location U Device not being worn 0 Depleted battery _ A m A This can be configured in each installation of the product Resolve Alarms with the Caregiver Device Customer Alarms To resolve a customer alarm using the caregiver the device the care provider must choose the desired event using the arrow buttons D and confirm the resolution with the confirmation button E The caregiver must be in same location as the client for that the event is resolved Fixed Alarms The button alarms from the fixed call button system on the bed of the customers cannot be resolve the through the caregiver device nor the web application This alarm is external the onAll system and can only be solved by turning off the alarm directly in the bedroom of the customer Out of range Alarms Out of range alarms cannot also be resolved through the caregiver device They are automatically resolved by the system once the customer device is back inside the coverage of the wireless network Battery Alarms The caregiver cannot resolve battery alarms either low battery or depleted battery through his device These alarms are automatically resolved by charging the device with battery issues December 2013 www oncaring com Page 38 of 40 Suspend alarms with the Caregiver Device The caregiver user can temporarily suspend the alarms of a customer through the Caregiver device but there are some restrictions
9. In a normal state of the device within network coverage with battery and no active alarm it presents a flashing green light If a caregiver device is not under wireless coverage the left light flashes with red colour And Out of range alarm will appear in web application It is considered a system alarm It is extremely important that the device is within wireless network because otherwise the caregiver will not be notified of any event including alarms Receive Alarms on the Caregiver Device Whenever there is an alarm in the onAll system it is forwarded to the appropriate caregiver s according to the defined propagation rules The caregiver device notifies the professional providing a warning sound a text message in the screen and a flashing light red blinking rapidly Alarms are usually dispatched to the caregivers that are in the same location where it occurred If an alarm is not handled in a predefined period of December 2013 www oncaring com Page 37 of 40 time it is then propagated to other locations or other hierarchy levels of the care providers When the caregiver enters a different location he will also receive the active alarms relating to the new location The message received in the screen of the caregiver device has the following format Name of the customer Location where it happened Alarm type where Alarm Type is a single letter identifying what happened for example B Button
10. Lemos December 2013 www oncaring com Page 24 of 40 Note Customers can only be created if associated to a location If there arent locations defined in the system the onCaring support team must be contacted Discharge a customer Administrator users are able to discharge registered customers in the system so that no they do not appear as active and visible in the list of customers To discharge a customer in the toolbar that appears in the Info Panel of the selected active customer there is a button Discharge client once clicked it is requested for the user to insert a comment Kate Lane Bed 5 independent Medium N A Edit client file Sensor Assign Diecharge client UN Open chert file Please add a comment End of treatment Death Dissatisfaction Cancel December 2013 www oncaring com Page 25 of 40 All users can access the list customers who were discharged through the filter in the Customer Management page Discharged clients option A discharged customer can be reactivated at any time though the button Undo discharge Independent Medium Client has ended his treatment Edit chent file Undo cischarge lt Open client file Alarms Management Page The administrator user can only see the active alarms but he is not able to perform any action on an alarm in order to resolve it sensors Management Page December 2013 www oncaring com Page 26 of 40 identifier
11. Once the Resolve action is selected the user must insert a comment or select on of the prefilled options available 5 5 Document the alarm allows inserting comments about the alarm and does not remove it from the list December 2013 www oncaring com Page 16 of 40 Clients Management Page This page is dedicated to view and manage customers via web application In this page the user can e View and edit customer data e Assign devices 1 Filter Allows the user to filter customers by location and discharged customers 2 Selected Customer Info Panel Displays detailed information for the customer selected from the list below The toolbar presents the actions that can be made on customer data 3 Customer List Displays the list of customers registered in the system according to the selected filter criteria The list presents the name of the customer the number of his bed dependency level profile assigned device unique identifier status of the assigned device battery level of the assigned device fall risk and if the customer has configured alarm generation activated or not lt is sortable and allows applying additional filtering to each column individually Edit customer data The information about a customer can be updated in this page but the user profile determines the type of information that can be changed Caregivers are allowed to update the system configuration but cannot change the customer s
12. instance compromise the added value of the service These values and reports that are available on this page can also be used to provide the institution s customers and families with valuable information about the quality of the service that is being provided The available reports are very intuitive and easy to understand Follow some examples of the reports that can be seen in the application and some of its details onall Administrator Admin onCaring 10 36 47 O Logout Print 4 17 11 2013 a 23 11 2013 gt onAll Report Week Alarm Type A E Average Resolution A l Top Alarms per A Top Alarms per Client A Time Location 02 30 40 12 30 30 08 21 a 0 lt z E 0 o 5 20 A i a o 20 04 10 3 z s pi a 5 E L E 10 00 00 a 00 50 3 E 10 2 Sala H 11 Enrada z Nort 00 00 E Number of Alarms EN Fall EN Call button EB Fall EN Call button Average Resolution Time B Carlos Figueiredo MM Angela Ribeiro Location Call button Fall Total Max Average Max Average Max Average Max Clients Events AJAJ Events J Events J Events J Resolut Min Resolut Min Resolut Min Resolut Min p 11 44 09 25 11 44 Angela Ribeiro 12 01 54 13 01 03 25 01 27 00 06 00 05 00 05 10 36 10 36 Carlos Figueiredo 25 01 49 25 01 49 00 07 00 07 37 11 44 13 09 25 11 44 Total 01 50 01 03 50 01 38 deed E Arta 00 06 ta 00 05 00 05 www oncaring com Page 31 of 40
13. 0 Cleaning and Maintenance of the Device Charging the battery When the caregiver device is with low battery level the system creates an event No Battery which is presented on the alarms page of the web platform When it is fully charged the device battery lasts for more than 24 hours However it must be charged as often as necessary to prevent the device from running out of battery during a shift This will require putting it in a multi charger entry by simply entering the device on the charger facing down When the battery is fully charged the red light turns off and the green one turns on It is extremely important that each caregiver ensures that his device has battery To ensure that the device will not run out battery in the middle of a shift it should be put into charge at the end of the shift Cleaning the device To clean the device just pass a cleaning wipe avoiding the pass on top of the identification label to prevent damage Android Device The Android device allows the care provider to perform all the actions that were described for the Rag device related to receiving the customer s alarms and resolve them but it also allows the caregiver to perform a subset of operations that are done via the Web Platform such as document alarms check the location of a client Because this is a more complete and elaborated usage there is a separated manual that explains in detail the supported functions on the Android d
14. ady assigned Carlos Figueiredo Bed 18 Independent 00 1e c0 0c 59 2b Medium Available ON oK Edit client file Sensor Unassign Alarms Suspend Open client file Carlos Figueiredo Bed 18 Floor 1 Do you wish to remove the sensor 00 1e c0 0c 59 2b Yes No Suspend Resume alarms on clients page The caregiver user can temporarily suspend the alarms of a customer In certain situations going to physical therapy taking bath etc it can be useful to suspend the alarms generation for a customer By suspending alarms the client will be on escort mode not being generated new alarms until a caregiver decides to resume them again Once it is resumed the system recovers the ability to generate alarms to that customer Suspending and resuming alarms can be done via web platform or through the Caregiver device December 2013 www oncaring com Page 20 of 40 To suspend On the Customer Info Panel with the respective customer selected click on the Suspend button and insert a comment explaining why is the customer in escort or select one of the prefilled options Ant nio Moura Independent Medium ON Edit client file Sensor Bed 37 00 18 8e 40 1b fc Available oK Unassign Alarms Suspend Show map Open client file Indique o motivo por favor To resume On the Customer Info Panel with the respective customer selected click on the Resume Button ngela Ribeiro
15. ce F There are customers ina 9 location where there is no caregiver present Escort taking too long Indication that the alarms are suspended longer than the default Fall Prevention Get up from bed Customer got up from the bed Fall Prevention Get up from chair 24 Customer got up from a chair Fall Prevention Start walking Customer started walking December 2013 www oncaring com The alarm is automatically resolved when a caregiver enters the location The system alarm is automatically resolved when the customer returns from escorting mode Through the caregiver device see Resolve Alarms with the Caregiver Device section Through the web application see Manage alarms _on the application section Through the caregiver device see Resolve Alarms with the Caregiver Device section Through the web application see Manage alarms _on the application section Through the caregiver device see Resolve Alarms with the Caregiver Device section Through the web application see Manage alarms _on the application section Page 13 of 40 Platform The web platform is very easy and intuitive to use and it is accessible via an Internet browser Chrome Firefox or Safari The url to access it must be provided by the system administrator It can be used in different languages the current version supports English Dutch German and Portuguese same to the browser s settings The applica
16. ce cece cece eeeeeeseeeseeeseeeseeeseeeseeseesanss 17 Sensors Management Page ccccccccseccececececeeececesseeeseeseeeseeeseeeceeecseeseeesaees 23 Administrator profile cccccsccceeeeeceeeceeeceeseneceeseeeeeseneeanseneceeseneseusoneseesoneaeneeas 24 Clients Management Page ccccccccssccseccseeceeeceeeceeesseecseeseeeseeeseeeseeeceeeceeesanes 24 Alarms Management PagQ6 oocccccncccoccnconoccncnnononononconcnnnconcnnnnnnnnnanonnnnnronennancnnnnons 26 Sensors Management PaQ occocccocncocccocccocncocncnononcnoncnnonnnonnnnnnconnnnnnonanonanenaninans 26 Professionals Management Page ccocccccccoccnnoconoconoconncnnnnnonnnnnnnnnnnonnnnnnnnaninaninos 28 Key Performance Indicators KPI Page occcocccociccccnocccncconccnnnonononnconanonanonanonos 31 DIOVICOS renace oca bectcancocaiacias 33 Wrist Device Bracelet ooocooncccncccncccncccococncecnconanonanonnnonanennrennronnrnnnrnnnrnanrnnnrnnnnnnanos 33 AP 33 Cleaning and Maintenance of the Device ooccocccccccncccccnconnconnnonncnnnoncnonononans 34 A O 34 eE 35 Cleaning and Maintenance of the Device oocccocccccccccncconcconconnconncnnnonanonannnnns 36 Caregiv r DEVIC Ss ennea a a a E E e a aa 36 o ERE E E On 36 ANTO DEVIC aio 40 December 2013 www oncaring com Page 3 of 40 Introduction The following diagram describes the flow of information and interaction fit between the main elements of the system Nursing Re
17. ce just pass a cleaning wipe avoiding the pass on top of the identification label to prevent damage Caregiver Device There are two types of caregiver devices Tag or Badge and the Android device In the following sections you can find the detailed information of each devices possible functionalities Tag or Badge The Tag or also called Badge allows the care provider to receive the customer s alarms and resolve them It can also be used to request help other Caregivers December 2013 www oncaring com Page 36 of 40 A When the device is in a considered normal state within wireless range with enough battery and without active alarms a green light on the left side flashes If the device is out of wireless range it flashes with red light colour B Yank button is used to request help to other A 8 c caregivers by pulling the tab l C Alarm light When an alarm is received both lights left and right of the tab flash rapidly with red colour P D Up down The arrow buttons go up and down on the gt E selection on the screen E Confirm Wake screen Menu e This button allows the caregiver to confirm the option a oF on the screen resolving the selected e f the screen is in standby a quick press of this button can reactivate it e Along press of this button opens the menu options of the device F Screen Displays text notifications related to the alarms and to the device
18. ds to be deleted it has to be un assigned before Professionals Management Page This page is dedicated to view and manage disable or change the settings all professionals of the institution Caregivers nurses and auxiliaries and Administrators In this page the administrator user can e View the list of professionals registered in the system e Filter the list of professionals e Register new professionals e Disable active professionals e Correct the information data of the professionals e Assign and remove the devices assign to the caregivers 00 1 8 8e 20 9 bb Charging Battery Login December 2013 www oncaring com Page 28 of 40 1 Filter Allows the user to filter the professionals by location origin and by deactivated status 2 Selected professional info panel Displays detailed information for the professional selected from the list below The toolbar presents the actions that can be made on professional data 3 List of professionals Displays all professionals registered in the system according to the filtering criteria The list presents the name the type of professional nurse auxiliary administrator and the device that is assigned to the professional It is sortable and allows applying additional filtering to each column individually 4 Create new user Allow the administrator to insert new professional records in the system Create new user To add a new user
19. e communicated to the onAll system and can trigger different actions based on the preconfigured workflow Very commonly the words event and alarm are used to mean the same thing although when we talk about high priority or emergency situations we should use the word alarm The onAll system can be configured to process different types of events such as button call to request help automatic fall detection devices being out of range or with low battery levels It can also act differently depending on the location of the devices for example an alarm can be sent only to the caregiver that is closer to the location where the alarm was triggered and it can also escalate to other caregivers if the situation is not resolved within a defined amount of time There is also a third component for the alarm handling workflow definition which is to consider different hierarchy levels of care providers for example auxiliaries and nurses and alarms can be raised in different levels depending on the severity of the situation For example out of range events can be sent only to auxiliaries and then escalated to nurses if the situation is not resolved within a certain amount of time and fall events can be sent immediately to all hierarchy levels of care providers Alarm Displays The events can be presented to the caregivers in various forms and on various platforms A redundancy mechanism can ensure a greater likelihood for important events to be reco
20. eck section Alarm Types December 2013 www oncaring com Page 33 of 40 Cleaning and Maintenance of the Device Charging the battery After being issued a low battery level alarm the device should be immediately connected to the charger to prevent the customer from not being monitored Place it in the individual charger as in the image Place it in a multi charger Cleaning the device To clean the device just pass a cleaning wipe avoiding the pass on top of the identification label to prevent damage Belt Clip The belt clip device is a portable and wireless sensor that must be used by the customer in the waist at all times It can be attached to the waistband of his pants or her skirt or to a belt The belt clip allows the system to locate the customer anywhere in the facility covered by Wi Fi network and has a button that generates alarms when it is pressed It also detects falls and the movements that can lead to a fall The sensor will beep every time it detects an alarm so that the customer is aware of if December 2013 www oncaring com Page 34 of 40 A Battery LED Turns on the green light while charging and turns it off when charge is complete Turns on a red flashing light when the battery is in low level B Status LED Blue light that indicates that the device is connected C Button When the user pushes the button it generates an alarm in the system of type Button The d
21. evice So please check the Android Device User Manual for further description December 2013 www oncaring com Page 40 of 40
22. evice vibrates and the customer will see a red blinking light on the button D Belt clip Clip to attach the device to the waistband or to a belt It has a mechanism that allows the system to identify if the device is being worn Alarms The belt clip device is able to monitor and trigger the following alarms Fall Unlock device used correctly Location No signal system Button Customer pressed the button of WS bed his device ry Battery Low Customers device has low battery level 43 chair BI Customer s device runs out of battery WN For further details on the alarms check section Alarm Types December 2013 www oncaring com Customer s device detected a fall Customers device is not being Customer left the authorized area 2 Device lost connection to the Fall Prevention Get up from Customer got up from the bed Fall Prevention Get up from Customer got up from a chair Depleted Battery Fall Prevention Start walking Customer started walking Page 35 of 40 Cleaning and Maintenance of the Device Charging the battery To charge the device plug it to the to the socket using the supplied cable e While the device is charging there is a green light e When the device is fully charged the green light turns off e After removing the sensor from the charger if it is connected all the LEDs will light up Cleaning the device To clean the devi
23. ge of customer data It is possible to change the interval of heart rate rhythm considered normal for each customer though the web platform onAll should not be used in order to obtain a diagnosis or prescription based on the values of signals vital collected by the system It is recommended that alarms regarding vital signs are always confirmed using medical devices No heart rate readings Customer s device is not detecting heartbeat If the customer device allows the reading of the heart rate the onAll system will generate a high priority alarm of no heart beat activity is detect during a predefined time interval Caregivers should always ensure that the heartbeat sensors are correctly placed ensuring continuing contact with the skin of the customer Unlock device Customer s device is not being used correctly If the customer device has a mechanism to detect if it is being used or not by the customer for example two springs holding the device are not closed the system is able to submit an alarm to the caregivers to let them know that the device must be placed No signal Device lost connection to the system G This situation happens if the customer with the devices goes into an area that has not Wi Fi coverage so it cannot communicate with the onAll platform A customer in this situation is not being monitored Fixed Button Customer pressed the fixed button in his room The existing fixed call button system that is a
24. gnized and resolved in a timely manner In the case that an event is an emergency situation that requires fast assistance of a care provider the caregiver device notifies the care professional providing a warning alarm with sound and light with a text message displaying the senior that needs help and the type of event that occurred are identified Lower priority events can be displayed only in the web platform to be addressed with a longer reaction time December 2013 www oncaring com Page 6 of 40 Caregiver Devices The caregiver devices are portable and wireless sensors that accompany professionals and notify through sound and light about the existing alarms They have a screen display that identifies the customer the type of alarm and the location where it happened They can also be used to resolve or silence active alarms Screen Displays The screens are located on the wall ceiling or other places with high visibility They present with great emphasis the customer s alarms and can show some information like the type of alarm and the customer s bed number This is optional to the onAll operation institutions can choose not to have screen displays to avoid alarming their customers Web Application December 2013 www oncaring com The web application is only accessible to nurses and administrators lt shows the active alerts both customers and system s alarms Through the application one can act on
25. location and enters a MA forbidden area the system submits a high priority alarm identifying the location left Caregivers that are present in both the left location and the joined area receive this alarm Button Customer pressed the button of his device If the button on the customer device is pressed the system submits an alarm in the screen nearer if any and simultaneously the caregivers auxiliaries present in the same location where the alarm was activated will be notified through their caregiver device Battery Low Customer s device has low battery level When the battery of a customer device reaches a battery level considered poor the system creates an alarm with low priority and it is sent to auxiliary caregivers This alarm can only be resolved by connecting the device to the charger Depleted Battery Customer s device runs out of battery DN The instance right before the battery of a device runs out the system creates an alarm with high priority and it is sent to all caregivers of that location This alarm can only be resolved by connecting the device to the charger Heart rate outside the range CJ Customer s device detected a heart rate value outside of the predefined range If the customer device allows the reading of the heart rate the system will submit a high priority alarm whenever it detects a value of rate heart outside December 2013 www oncaring com Page 9 of 40 the range defined in pa
26. mobile number defined and the option Receive alerts via mobile phone being enabled These periods of time values are predefined and can be changed by the system administrator a Low Priority Auxiliaries in the wing where the alarm happened are notified x minutes of inactivity Priority upgraded to High All caregivers in the wing where the alarm happened are notified x minutes of inactivity Propagated to entire floor All caregivers in the floor where the alarm happened are notified Y a x minutes of inactivity Propagated to all locations All caregivers from all locations entire facility are notified Ei x minutes of inactivity Propagated to Administrator Email to the administrator if configured December 2013 www oncaring com Page 11 of 40 Alarm Resolution Alarms can have different resolutions according to their nature ed 2 KA Y W ALARM Fall Customer s device detected a fall Location Customer left the authorized area Button Customer pressed the button of his device Battery Low Customer s device has low battery level Depleted Battery Customer s device ran out of battery Heart rate outside the range Customer s device detected a heart rate value outside of the predefined range No heart rate readings Customer s device is not detecting heartbeat Unlock device Customer s device is not being used correctly
27. oncaring onall User Interface Manual Version 3 1 3 December 2013 www oncaring com Welcome We hope that onAll platform will be a useful tool that will allow you to offer a better and differentiated care to your customers If you find things that would like to see improved in the product or if you have any suggestions or comments please report them to the manager of the system or report them through the web application This document version applies to the Release 3 1 3 of the onAll product December 2013 www oncaring com Page 2 of 40 Table of Contents EVER OCC UO Miramar ais 4 Basic CONCEDES arinei A 4 What is OAMI e a aaa aa ate teeanes 4 How does onAll WOrkS cccscceeeeseeeneceeeeeeseeeeeeeeneenesenseneseneeeesenecesenseneseesenesonees 5 USOS A 5 Events ana Alar miS ree poi 6 Alarm DIS Dl Saco acicate 6 Cameo WeErDeVICO Sade ee eve eee ene eee ee ee ee 7 ceon DISPIAYS en eee en eee ee eee ene eee eee 7 WY CDF ONC e teh qoseneca vase aeceereteaesenieesie T A A 7 Alarm Categories A 8 Alarm PLO UIC S canilla ect 8 AMAN TYDES oe ie dean 9 Alarm Propagation sasnnnnunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn enneunen nnn 11 Alarm Resolution siria leads 12 PUAN OUND esia E A 14 Caregiver Profile saccis a E E E 14 Alarms Management Page cccccccccsecceeceeeceeeeeeeeeeeeeeeeeseeseeeeeeeeeaeeeeeeaeeseeegess 15 Clients Management Page cccccccceecceecceee
28. ors Management page Alarms Management Page This page is dedicated to view and manage the active alarms via web application In this page the user can e Resolve alarms e View the list of active customer and system events e Filter active events by its origin location e Silence and temporarily suspend customer alarms e Open a form with the information of the customer that has an alarm occurring Telmo Cardoso Oapencen Rass eng 8 Mac 120 Out of range Telmo Cardoso 120 Unie fmt deva e Marion Hilton e a T A Flour 4 444 1 Filter Allows the user to filter the alerts by the origin location 2 List of system events Displays all active system events according to the filtering criteria The list is normally retracted and the user needs to click on it to open it 3 List of customer active alarms Displays all active customer alarms according to the filtering criteria and order by priority When the user clicks on an alarm appears the actions that he can perform on it December 2013 www oncaring com Page 15 of 40 Manage alarms on the application To handle an alert the user must click on it to open the action toolbar exposing the buttons with the available options that can be performed on the alarm If the user clicks again on an alarm with the open action bar it will be closed The action bar is open only for one alarm at a time so if the user clicks on another active alarm the previo
29. personal data If any error is detected in the name gender birthdate it must be requested to the administrator to correct it December 2013 www oncaring com Page 17 of 40 When the user selects a customer and clicks on the Edit client file button the editable data form opens allowing the user to change the allowed data and save There are two tabs one with more personal information about the customer and the other with the settings for his alarms configuration with the ability to enable or disable any given events depending on a schedule Follows a description of the fields that a caregiver user can change Edit client file Data Alarms Name Surname Rosie Holt Birth date 1 March 1930 Gender Female Male les Location Room Bed Floor 0 Wing CSW 1 2 2 ln 4 Dependency Level With behavioural issues Dependent Independent 4 Relevant information No relevant notes Cance Save changes Edit client file Pa a Data Alarms 5 Y Can not leave the building Disallowed areas 0 00 24 00 La Can not remove the sensor J Call button 0 00 24 00 gt Y Fall Low Medium High 0 00 24 00 Walking detection Getting up from chair detection Getting up from bed detection Cance Save changes December 2013 www oncaring com Page 18 of 40 1 Customer personal data that cannot be changed by the caregiver user profile The user is unable to write in these fields 2 Location Room Bed Local in
30. side the institution where the customer is accommodated named original location 3 Profile 3 levels of dependency This field prefills some other data fields with default values that can be changed manually by the user Fall risk Client Permissions Allowed areas Active Alarms 4 Relevant information Customer s additional information 5 Disallowed areas Allows the definition of the areas that are restricted to the customer i e where the customer should not have access and an alarm is generated in case he goes there and sets the time period that the restrictions apply during the day for example the customer may leave the building during the time there is a guard in the front desk from 9 00 to 17 00 Note that the customer s original location is always considered an authorized location so it is not possible to configure it as a disallowed area 6 Client permissions for not wearing the device Allows tor forbids he customer to remove his sensor and sets the time period that the restrictions apply during the day 7 Call Button Allows or forbids the customer to use the call button to ask for help to the caregivers and the sets the time period that the the functionality is active during the day 8 Fall detection setup Allows to define if the fall detection is active for the customer and if active sets the sensitivity of the fall detection mechanism wherein greatest risk means higher sensiti
31. sidency Automatic fall prevention Automatic fall detection Fast response to events gt EN A e Automatic location control Service Management Automatic activity monitoring analytics Automatic escalation of caregiver response Basic Concepts What is onAll onAll is a system for monitoring senior people in assisted living units and long term care institutions Customers are monitored through a wireless sensor which detects automatically events like falls or abnormal heart rate readings and locates the customers inside the facility These sensors also have a button that allows the customer to voluntarily request help to a caregiver anywhere inside the building thus eliminating one of the major drawbacks of the fixed alarms systems The sensors generate alarms whenever certain events occurs such as when the customer falls leaves the area where he should be or enters a restricted area when the values of heart rate are abnormal or simply when a customer requests the help of a caregiver In any of these situations onAll notifies the more appropriated caregiver December 2013 www oncaring com Page 4 of 40 How does onAll works Whenever the sensor being used by a customer detects an event it issues an alarm to the onAll platform that is automatically propagated to the devices of the appropriated caregivers Simultaneously the same alarms can become visible on the screens installed in the insti
32. sualization skip directly for the present moment and move forward or backward through the timeline arrows 4 Add vital signs Allows to manually register values of temperature blood pressure blood glucose and heart rate distinguishing from the automatic capture in timeline if any with the letter M 5 Documentation of events Displays the events represented timeline in the form of list ordered from most recent to older Allows the caregiver to manage all documentation of events document alarms edit comments and create or delete events generated manually December 2013 www oncaring com Page 22 of 40 sensors Management Page This page is dedicated to view and manage the devices in the system 1 Filter Allows the user to filter the sensors by location origin 2 Sensor List Displays the list of sensors registered in the system according to the selected filter criteria The list presents the unique identifier of each sensor its type state battery condition brand and to whom is it assigned if anyone It is sortable and allows applying additional filtering to each column individually December 2013 www oncaring com Page 23 of 40 Administrator profile An administrator user login has access to the same areas that were described in the previous section Caregiver profile plus a different application area named Professionals that it is described below la KDI 1 b i y Y
33. the alerts including resolve some of them silence them or manage their documentation Whenever an alarm occurs it can be signalled to the caregivers through a light and or a siren This mechanism does not allow identifying different types of alarms nor the customer that triggered it but it is very efficient to make an emergency situation be noticed to all the caregivers It is also an optional part of the onAll platform Currently it is only used for location alarms Page 7 of 40 Alarm Categories There are 3 categories of events alarms e Customer Events associated with a customer requiring attention from a caregiver Can be shown in the caregiver devices on the wall screens and on the application web On the screens and the web application alarms are coded with colour green or orange depending on their level of priority e Caregiver Alarms that relate to the caregiver operation An example is the request for the assistance from one caregiver to the others e System Alarms that relate to the system hardware or to the caregivers Only appear in web application and are represented grey at the top of the page of the existing alarms Alarm Priorities There are two priority levels for the customer alarms represented with different colours on the wall screens and or web application Low priority Events that require the attention of a caregiver but should only be addressed after the high priority are resolved Typically
34. the cancel button Do you wish to deactivate the professional ATTENTION When a professional is deactivated the sensor assigned will be inactivated Cancel Yes deactivate Assign Un assign a device to a professional Only professionals of caregiver type nurse and auxiliary can have assigned devices To assign a device on the Professional Info Panel with the respective professional selected click on Assign button it will only be enabled if the professional does not have a device already assigned It opens a new page with the list of available caregiver devices so that one can be chosen for assignment and click on the Assign Sensor button To confirm that the correct device is being assigned check the device s unique identifier usually in a label on the back of the physical device TO un assign a device select the professional and on the Professional Info Panel click on Unassign button it will only be enabled if the customer has a device already assigned and confirm December 2013 www oncaring com Page 30 of 40 Key Performance Indicators KPI Page On the KPI module page the user can access the reports that are automatically generated and made available by the system on a daily basis at 3am and any past date can be consulted Performance indicators like the Resolution Time can be seen at a glance It also allows the user to understand if there are outlier values that can for
35. tion allows the identification and resolution of alarms their documentation to add further information about the event for instance the description of the situation and the actions that were taken to resolve it and the analysis of the evolution of the parameters collected by sensors from customers and passing of information between caregivers It also allows the configuration the items related to caregivers customers and the sensors in the system There are two distinctive profiles to access the platform Caregiver only Nurse type and Administrator According to the user profile the actions that can be performed are different The login page has the following aspect Caregiver profile Once a caregiver user logs into the platform there is an overall navigation menu that offers 3 choices The navigation menu is available on all pages and allows the user to move between the main areas of application The menu is typically retracted on the left margin of the screen To open the menu and access the options click on the right arrow 1 and to collapsing the control back to the side click the left arrow 2 alarms clients sensors December 2013 www oncaring com Page 14 of 40 When choosing a menu option the user will be sent to the corresponding area of the application e Alarms Sends the user to the Alarms Management page e Clients Sends the user to the Clients Management page e Sensors Sends the user to the Sens
36. to the system On the Professional Management page click on Create new user button The new user form is open that allows the user to introduce the necessary information User information Type Name Surname Mobile phone number Receive alerts via mobile prone Username Password Confirm Password 1 Information to fill about the user including the type nurse auxiliary administrator name and the login and password for nurses and administrators 2 You can just save the information and leave it or you can save it and go directly to assigning a caregiver device to the user if it created user is a caregiver type December 2013 www oncaring com Page 29 of 40 Edit user The administrator user can update all the information from a user To change the user information on the Professional Info Panel with the respective professional selected click on Edit user button change the values of fields that need to be updated and save Cuidador 1 Auxihary 00 1 8 8e20 82 fc OK gt Edit user Senor Unass gn Deactrwate professions Deactivate professional To deactivate a professional record and be able to filter it on the professionals list on the Professional Info Panel select the respective professional and click on Deactivate professional button change the values of the fields that need to be updated and confirm with the yes button the change or ignore the changes using
37. tutions if any since this is an optional part of the onAll system In these screens it can also be displayed information about who needs help and what kind of alarm is about The caregiver can then assist the client and turn off the alarm by pressing the button on his device Later he can use the web application to register information about the event and about his actions Users Follows the description of the intervenient people in the onAll system Administrator Manages the system from a back office perspective i e without intervening on the daily operation of the institution in terms of customer care He is responsible for the system s overall configurations The Administrator can access a KPI module with reports on operation s performance Caregiver Person responsible for providing the necessary care to the customer thus will be the person to whom the alarms are dispatched for proper verification and resolution Usually there are two levels of caregivers in an institution A higher level of hierarchy will only receive the higher priority alarms Auxiliary Considered as the first line of customer assistance will receive all types of alarms Customer Elderly person in the institution also called Resident that needs to be monitored for some risk factors that the onAll service can help to manage December 2013 www oncaring com Page 5 of 40 Events and Alarms Events that are raised from the senior devices ar
38. us action bar is closed Depending on the type of alarm and the user profile the option that are available can be e open the data file of the associated customer e temporarily suspend the alarms for that customer e mute resolve or document the alarm 1 Alarm type 2 Customer identification name of the customer additional relevant information and the location where the alarm was triggered 3 Customer s bed room number 4 Symbol of the alarm type in a big size for better view 5 Action toolbar with options 5 1 Open customer s data file 5 2 Temporarily suspend the alarms for a customer marks the customer to whom the alarm refers in escort mode suspending the creation of new alarms for that person until they are resumed The user is asked to insert a comment or select a prefilled one to justify the suspension of alarms for that customer Note that current existing alarms will remain as active until they are resolved Only users with the profile Nurse can suspend alarms for a customer 5 3 Silence the alarm leaves the alarm active in the system but it does not notify caregivers The user is asked to insert a comment explaining the reason for silencing the alarm 5 4 Resolve the alarm removes the alarm from the list and marks it as handled Only some alarm types can be resolved in the application because they do not require ensuring that the caregiver is near the customer
39. vailable in the institution can be F integrated with the onAll system so that the caregivers are notified the same way as they are for the onAll alarms This type of alarm cannot be resolved through the caregiver device nor the web application Caregiver Absence a There are customers in a location where there is no caregiver present S This alarm appears in the web application to alert to the fact that there are no caregivers to receive the alarms in a specific area Escort taking too long Indication that the alarms are suspended longer than the default preconfigured time e Fall Prevention Get up from bed ma Customer got up from the bed Fall Prevention Get up from chair 24 Customer got up from a chair o Fall Prevention Start walking DN Customer started walking December 2013 www oncaring com Page 10 of 40 Alarm Propagation Low priority alarms are updated to high priority if after a determined period of time they have not been resolved If these alarms are still active after the configured period of time they are then propagated in terms of location so that the caregivers of the other locations are also notified and can assist the situation If the alarm is still not handled by any of the caregivers the administrator users can receive an sms message alerting to the unresolved alarm This situation depends on the system being configured to allow sending sms and the administrator user having the
40. vity of the system It also sets the time period the functionality is active during the day 9 Fall prevention setup Allows define the fall prevention movement detection that are active for the customer and sets the time period the functionality is active during the day If the device that is assigned to the customer does not support any of the possible functionalities the correspondent configuration will be disabled Assign Un assign devices All users can assign or un assign devices to customers in the clients page To assign a device On the Customer Info Panel with the respective customer selected click on Assign button it will only be enabled if the customer does not have a device already assigned It opens a new page with the list of available devices so that one can be chosen for assignment then click on the Assign Sensor button To confirm that the correct device is being assigned check the device s unique identifier in a label on the back of the physical device December 2013 www oncaring com Page 19 of 40 Jos Santos Bed 16 independent Medium N A Edit chent file Sensor Assign Alarms Open client file Jos Santos Bed 16 Piso 1 identifier Sensor Type o Drand o Selects e40 lps AAA 10 Lacer ESA Cario 649 Ber har q Lera To un assign a device On the Customer Info Panel with the respective customer selected click on Unassign button it will only be enabled if the customer has a device alre
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