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DVX - 1000: Network Telephone Exchange User Manual - D-Link

1. D Link DVX 1000 Network Telephone Exchange User Manual Version 0 9 D Link India Ltd Software and R amp D Center Bangalore DVX 1000 User Manual Revision History Originator Comments Revision Release Level date Hareesh N S Initial Draft 0 1 18 05 2005 Sunil George Updates for DVX 1000 0 5 16 06 2005 Sunil George Added FAQ 0 6 21 06 2005 Sunil George Added Conference server 0 7 09 08 2005 details Sunil George Added product specs 0 8 08 09 2005 Sunil George Updated for Rel 2 0 0 9 29 09 2005 Last Saved on 12 7 2005 10 25 AM D Link Confidential DVX 1000 User Manual TABLE OF CONTENTS REVISION HISTORY sissies dese ds seed e ese dee eo Ge dees dese ee Ge de dee Ge ee ede oe de ee ed od dee ee edge Pe 2 1 INTRODUCTION sere se lsteer eed Ee vase se Geek Gee oe dee Ge Gee ve bee GE GEGEE bee se Ee veeg Geek ee 6 1 1 ABOUT THIS MANUAL sees ede ee ie ee ees ee Eer ee Gee Ee eed ee EE Ee ee Ek eek ende Ge ii 6 1 2 eo id te OE EE EO EE EE N eN 7 1 3 ABBREVIATIONS ii ee EE Ge ER ee EE NG E EG SERE es ER ee ee Ee be ee Ge Ee ee De 7 2 GETTING STARTED iste d ese es ed ei de ee ese ge Gee ee ee bi ee se ede ee ee ed ee ora ee ee ee 7 3 CONFIGURING SYSTEM PARAMETERS us sesse sesse se esse se sees ee se see see Se see ee Se see ge Se see Se ee 7 3 1 USING THE WEB INTERFACE TO CONFIGURE THE SYSTEM eeue ese ee se ee ee ee ee ee ee ee ee ee ee ee
2. If this feature is enabled the voicemail messages will be forwarded as a wave file attachment in the voicemail notification mail sent to the users email id Please note that the users email id should be provided in the user configuration for this feature to work 5 3 8 Hunt Group This feature allows multiple users to be contacted by dialing into one configured hunt group number Any call to the hunt group number will be forwarded to all the users configured in that number based on the mode of hunt group Hunt Group can have three modes FIRST ONLY SEQUENTIAL and PARALLEL For First Only only the first hunt group number will be tried for sequential all hunt group numbers will be tried but in a sequential manner and in case of Parallel mode all hunt group members will be tried parallel 6 Configuring the Auto Attendant Auto attendant is a licensed feature of DVX 1000 The features described in this section will be available only after purchasing the license for the same 6 1 Configuring voice prompts DVX allows you to use your recorded voice prompts in the menus You can upload and delete voice prompts through the web page provided Click on voice prompts to get to the upload page The left pane of this page is used to upload the voice prompts and the right pane shows a listing of the prompts that are currently available to the user 6 2 Uploading voice prompts DVX allows upload of one or more prompts simultaneously limited to a
3. 7000 16000 the factory default range e System IP Configuration After factory reset the IP configuration method goes back to Manual The IP of the system is reset to 10 0 0 1 the default D Link Confidential 34 DVX 1000 User Manual gateway the system gateway not to be confused with the INET and PSTN gateways configured for DVX is set to 10 0 0 1 and the subnet mask becomes 255 0 0 0 e DNS Server Configuration After factory reset both the primary and secondary DNS servers are now configured to 202 62 77 2 e Active Calls Call Statistics Alarms and Events All the active call details call statistics alarms and events are deleted after factory reset e System Time Configuration After factory reset the time configuration mechanism will go back to Manual but the current system time will be retained 14 System Reboot DVX 1000 can be rebooted from the web interface by clicking on the reboot link It causes the system to restart This gives the admin the added advantage of being able to reboot the system from the web interface 15 Firmware Information The DVX Firmware version is visible whenever the home page of DVX 1000 is accessed To view the detailed version information for all the modules running in DVX click on the link more next to the DVX firmware version display This opens up a new page with a detailed list of all the module versions 16 Viewing Call Detail Rec
4. 8 31 1 DVX WEB Reaguirements iS EER EEN EE Rees Ene ek ren iia ie ER See ee ke ek Gees 8 3 1 2 Contiduring the JIP ei ie sd eg ES heey ead Ke EER ESE ee Be Ag sk kg Re Red ese eed 8 3 1 3 Configuring the DNS server addresS ee ee ee ee RR Re ee ee RR Re ee 8 3 1 4 Setting the system ME RR ee ee Ge Ge Ge Ge ee RR ee ee ee ee ee ee ee ee a 9 3 1 5 Configuring the SMTP SerVeF ie ee ee ee Ge Ge Ge Ge ee ee Re ee ee ee ee RR ee 9 3 1 6 Setting other configurable parameters ee ee ee RR ee ee ee ee e 9 3 2 CONFIGURING THE SYSTEM THROUGH THE COMMAND LINE INTERFACE iese ee ee ee ese ee ee 10 3 2 1 Help Command iii sees e Rees Vee KERE ee ve de be seen A aE ai eed AN aiaei 10 3 2 2 History Commando iid ed ated De desde alec detent Se EG GEE 10 3 2 3 Set IP Command ee ee ee ee ee ee ee ee ee ee ee ee 10 3 2 4 Set Netmask Command ee ee ee ee ee ee ee ee ee 10 3 2 5 Set DHCP Command ee ee ee a ee ee ee ee ee ee ee ee 11 3 2 6 Set Gateway Command ee RR ee Ge Ge Ge Ge Ge ee ee ee ee ee ee ee ee ee Re ee 11 3 2 7 Set DNS Server Command ee ee ee ee ee 11 3 2 8 Set Primary DNS Server Command ee ee ee ee RR RR ee RR 11 3 2 9 Set Secondary DNS Server Command ee ee ee ee RR ee Re Re RR Re 12 3 2 10 Set NTP Server Command ee ee ee ee ee ee ee 12 3 2 11 Set Primary NTP Server Command ee ee ee ee RR ee RR RR 12 3 2 12 Set Secondary NTP Server Command ee ee ee RR Re ee RR 12 3 2 13 Set Zone Command ee ee ee ee ee
5. User Manual 21 2 2 8 Source routed packets Source routed packets are blocked on all the available interfaces 21 2 2 9 TCP SYN cookie protection A SYN Attack is a denial of service DoS attack that consumes all the resources on your machine forcing you to reboot Denial of service attacks attacks which incapacitate a server due to high traffic volume or ones that tie up system resources enough that the server cannot respond to a legitimate connection request from a remote system are easily achievable from internal resources or external connections via extranets and Internet The system is protected against TCP SYN attacks 21 2 2 10 ICMP Redirect Acceptance An ICMP Redirect tells the recipient system to over ride something in its routing table It is legitimately used by routers to tell hosts that the host is using a non optimal or defunct route to a particular destination i e the host is sending it to the wrong router The wrong router sends the host back an ICMP Redirect packet that tells the host what the correct route should be If the attacker can forge ICMP Redirect packets and if the target host pays attention to them the attacker can alter the routing tables on the host and possibly subvert the security of the host by causing traffic to flow via a path the network manager didn t intend ICMP Redirects are also employed for denial of service attacks where a host is sent a route that loses it connectivity For protecti
6. a registration Note A new registration for a particular user extension cannot be added unless a SIP user is configured with that extension User Extension Specifies the user extension for registration For the registration to be successfully added the user extension should be a configured user in SIP users Contact Specifies the contact for registration Any SIP call to the user identified by User extension will be redirected to this Contact value Example sip 9001 192 168 100 101 Priority Specifies the priority value for the contact Priority value is a value between 0 0 and 1 0 with 0 0 indicating least priority and 1 0 indicating highest priority This is used to prioritize between contacts if more than one contact exists for a user extension Refer to Q Value in SIP RFC 3261 for more details Expiry Time Specifies the expiry time for the registration The registration would expire after the specified expiry time While adding a registration Expiry Time is specified in seconds whereas while displaying current registrations it shows the time and date at which the registration would expire D Link Confidential 19 DVX 1000 User Manual 4 4 Configuring Gateways Gateways are used to connect DVX 1000 to external SIP based servers or PSTN network DVX 1000 can be connected to other SIP servers by configuring the servers as INET gateways DVX 1000 can connect to PSTN network through a PSTN gateway T
7. allowed 21 2 2 16 ICMP Time Exceeded Messages The ICMP time exceeded message is generated when the gateway processing the datagram or packet depending on how you look at it finds the Time To Live field this field is in the IP header of all packets is equal to zero and therefore must be discarded The same gateway may also notify the source host via the time exceeded message 21 2 2 17 ICMP Ping ICMP echo request and echo reply messages are allowed by default 21 2 2 18 Connections to SOCKS X Windows Open Windows amp NFS ports The ports to SOCKS X Windows Open Windows and NFS are blocked by default so as to protect the system from protocol and system administration problems 21 2 2 19 Telnet SSH FTP HTTP HTTPS TFTP Server Client The settings related to either of Telnet SSH FTP HTTP HTTPS TFTP server client can be altered as required 21 2 2 20 NTP Client The setting for allowing the packets related to NTP Client can be modified as required Currently these packets are allowed 21 2 2 21 Packets having source address as target system s external IP address For natural reasons such packets are blocked 21 2 2 22 Packets from machine having private class A B C addresses Packets from either of the private class A class B or class C address received on the external interface are blocked Since these address can only be assigned to LANs 21 2 2 23 Packets having source IP address as loop back address Packet
8. eee 22 5 3 CALL FEATURE DESCRIPTION eeuse se ee ese se ee irtir ee Ge ee Re Ge ee EE Ge ee EE NAER NEE E RAEE ee ee ee ee 22 5 3 1 Cal FOrWakd EE EE N N EE De GE N etek 23 5 3 2 Call Forward AIWAYS naniesienia ee ee ee ee ee ee ee 23 5 3 3 Call Forward On BUSY ee ee ee Ge ee ee ee ee ee ee ee ee ee ee ee ee 23 5 3 4 Call Forward NO ANSWEF ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee 23 5 3 5 Do Not Disturb Forward To Voicemail 23 5 3 6 Follow Me Call Forwarding ie RR ee ee Ge ee Ge ee ee ee ee ee ee ee ee ee 23 5 3 7 Receive voicemail by email ee RR ee ee ee ee ee Ge ee ee ee ee ee ee ee ee 24 ER IN JUN GlOUD N OE EO EE EE aes 24 6 CONFIGURING THE AUTO ATTENDANT e ese ese sesse se se se ese sesse se se se ee sege se se oe ee eg ee 24 6 1 CONFIGURING VOICE PROMPTS esse ee se ee eek ee Ge Ge ee ee RR Ge Ge GR AA RR Ge Ge GR ee RR SEE GR ee RR ee ee ee e 24 6 2 UPLOADING VOICE PROMPTS ees see see ee ee oe ae Ge ee ee GR ee RA ee ee Re EA Re Re GR ee ee Re Ge ee GR ee ee ee 24 6 3 DELETING VOICE PROMPTS cccccssesesssesesseseeecseeseeecnsaesecnssaesecassesecnseaeecnteaeeecneeaeeeeneeaeereneeaees 25 6 4 CUSTOMIZING YOUR MENUS iese ee ee ee ee ee n RR RR ee Ge Ge Ge Ge Ge TEE E GR GR ee AR AAR RR RR ee ee Ge ee ee 25 6 5 CONFIGURING AUTO ATTENDANT PARAMETERS AND SELECTING PREFERRED PROMPTS 25 6 6 CONFIGURING ld IE tten tt tts tst sesteto tts tsts tset tesestst tsesen tesesests ente 25 6 6 1 Ad
9. is Transfer to number enter the number to which the call should be transferred Click on ADD to add the menu option to the list of configured options If the action selected was sub menu click on the sub menu hyperlink to go to the sub menu configuration page 6 6 2 Editing menu options 1 2 Click on the edit icon next to the menu option you want to change The fields on the top half of the page will be filled with the values from the option you want to edit Change the required fields Click on Update The changes will reflect in the configured options list 4 If the action was changed to sub menu click on the sub menu hyperlink to go to the sub menu configuration page 6 6 3 Deleting menu options 1 2 3 Select the check box corresponding to the option you want to delete Click on Delete at the bottom of the screen The selected menu options will be deleted from the list 6 7 Holiday menu configuration The Holiday menu configuration can be accessed by selecting the holiday menu hyperlink from the configuration page The configuration tasks are identical to the main menu mentioned above D Link Confidential 26 DVX 1000 User Manual 6 8 Configuring calendar information DVX provides support for configuring the work information and a list of holidays based on which it will automatically select between the main menu and holiday menu if both are configured The work week confi
10. maximum of nine at a time The box labeled Number of voice prompts can be used to specify the number of voice prompts you want to upload at a time by default this is set to one Set this number and click on OK a corresponding number of upload boxes will appear in the left pane Click Browse to select the voice prompt to be uploaded Click on upload to upload the selected prompts Currently only files with the following parameters are supported Format wav 8kHz 8bit mono muLaw Max file size 200 Kb D Link Confidential 24 DVX 1000 User Manual Note Please make sure that the voice prompt name is unique to avoid overwriting built in prompts For the names of the built in prompts please refer prompts list included in the release DVX 1000 Media Files List xls 6 3 Deleting voice prompts The right pane of the voice prompts configuration screen lists all the prompts currently available to the user Select the prompts you want to delete by clicking on the name you can select multiple prompts by holding down shift or ctrl while clicking on the prompts Now click on Delete to delete the selected prompts 6 4 Customizing your menus You can customize the way the IPPBX presents options to users who dial into the auto attendant select your preferred prompts which are to be played when certain common events occur and specify an auto attendant number into which users can dial into access this menu
11. pin number in the PIN and Retype PIN fields Participants can join the conference only by entering these digits from their phone PIN D Link Confidential 30 DVX 1000 User Manual 8 3 Viewing conference details Conference details can be viewed by accessing the link Conference gt Conference List Click the icon 8 3 1 Icons explained 8 This appears next to the user with administrative rights 2 This appears next to a user who is not active in this conference This appears next to a user who is currently participating EF in the conference Conference is inactive this conference has not started yet Conference is active Ef Conference is over this indicates one of the following three conditions e The scheduled time of the conference is over e The conference cannot be started due to some configuration error e The conference was stopped manually by the creator 8 3 2 Editing the participants list Participants can be added and removed from the conference by clicking on the Edit button A window will popup with the user list and the current participant list which can be used for editing the participant list 8 4 Viewing conference reports Conference reports can be viewed by accessing the link Conference gt Conference List Click the LA icon Then click on the Click the icon next to the report you want to view The report of the conference will
12. to Creators can edit and delete conferences created by them In addition the Administrator can delete conferences created by him or any other creator but can edit only conferences he scheduled himself The administrator by default has creator permissions but a normal user who has been given admin privilege will not be automatically given creator privileges this has to be done explicitly through the CLI or Web 8 2 Scheduling a conference Conferences can be scheduled by accessing the link Conference gt Conference List Click the Add New button and fill the following fields Conference Number Specify a unique Conference Number Conference Type Specify the type of conference Dial In Dial Out Time Specify the time parameters for the conference The start and Duration stop time 24hour clock Start and Stop Date and the Days on Parameters Date which to start the conference Days of week Specify the Topic for the conference should be brief this will Topic be displayed in the conference list Conference Description A more detailed description of the conference optional Parameters 7 Select All Users to allow any user to log on to the conference Allow provided he knows the PIN if authentication is required for the conference Authentication Fill these values if authentication is required for the conference required Click on the authentication required check box and enter the Authentication Parafieters
13. 1 Configuring features Feature configurations can be viewed by following the links Feature Manager gt Feature Configuration Feature prefix and the list of features can be viewed Feature prefix specifies the digit user needs to dial while activating deactivating feature from the phone The default value is The feature configuration page displays the following fields for each feature Feature Name Specifies the name of the feature Feature Code Specifies the feature code This feature code needs to be dialed when activating deactivating a feature from the phone This can be configured to be a custom number Care should be taken that no two feature codes conflict Edit This link can be followed to change the feature code for the feature 5 2 Activating and deactivating features Feature activation can either be done from the web interface or from a phone However activation of sending voicemails through email can be done only through the web and for certain features where additional data is essential for instance a call forwarding number for call forward or a time interval for follow me call forwarding and so on the additional data has to be entered through the web interface Once this information is available the feature can be activated deactivated from either the web or the phone interface Activating these features from the phone without entering the required additional data for them beforehand will create unpredictable sce
14. 1000 User Manual Warning Using the following commands to configure the system time will result in the time configuration mode being set to manual If you do not want this to happen please undo the change through the web page 3 2 13 3 2 14 3 2 15 3 2 16 Set Zone Command Command Name Command description Command Format Set Date Command Command Name Command description Command Format Set Time Command Command Name Command description Command Format Set Year Command Command Name Command description set zone The set zone command sets the system time zone Use set zone to get zone numbers set zone lt zone number gt e g set zone 4 to set pacific time zone set date The set date command configures the system date and time manually All the parameters have to be given in the same order as they appear in the format below However the user can give any number of parameter all the other parameters will be set to current value set date lt year gt lt month gt lt day gt lt hour gt lt minute gt lt seconds gt e g set date 2005 Jan 30 10 35 45 set time The set time command configures the system time manually All the parameters have to be given in the same order as they appear in the format below However the user can give any number of parameter all the other parameters will be set to current value set time lt hour gt lt mi
15. 6 5 Configuring auto attendant parameters and selecting preferred prompts The number to which the users dial in to access the menu can be set in the input box titled Auto Attendant Number Second part of the page allows you to select the preferred voice prompts The drop down list contains all the voice prompts that have been uploaded by the user The various prompts given and their use is given below Welcome Played at the start of the first menu This can contain the Message greeting message Transfer Played when the user is forcefully transferred to the operator eg Message When there is no input Error Message Played when the digit dialed by the user is unrecognizable or invalid in the context of the current menu Retry Message Played when there is no input from the user for an interval of 6 seconds Music on hold Played when the call is being transferred 6 6 Configuring menus Click on main menu or holiday menu hyperlink to get to the menu configuration screen Each option to be presented as a part of the menu can be configured here The top half of the page can be used for configuring and adding the menu options and the bottom half lists the menu items that have been configured You can specify the Key that activates each option the voice prompt to be played to announce the availability of that option and the action to be performed when that key is pressed by the user Each of the parameter
16. IP messages Some ports are internally used by the call server auto attendant and media server and are reserved If the port specified here conflicts with one of the reserved ports an error message will be displayed Default Specifies the default authentication scheme that will be Authentication used to authenticate SIP user Note that the authentication scheme is configurable per user during user configuration Default Expiry Time Specifies the default expiry time for SIP registrations This value will be used for registration requests when neither the Expires header is present nor is an expires parameter specifed in contact header Default Expiry Time is specified in seconds Min Expiry Time Specifies the minimum expiry time the server would accept for SIP registrations Registration requests with smaller expiry time will be rejected with a 423 Interval too brief No Answer Timeout The time for which a call will be tried before it is assumed that the user is not answering This can be specified anywhere between 10 and 30 secs 4 2 User Configuration A user needs to be configured before registration The current user configuration information can be obtained by clicking Call Server gt Users 4 2 1 Adding a new user A new user can be added by clicking ADD User configuration changes done through web interface will take effect immediately The following user configuration options can be added or modified User Nam
17. RY TO CORRECT THE INTERFERENCE BY ONE OR MORE OF THE FOLLOWING MEASURES e REORIENT OR RELOCATE THE RECEIVING ANTENNA e INCREASE THE SEPARATION BETWEEN THE EQUIPMENT AND RECEIVER e CONNECT THE EQUIPMENT INTO AN OUTLET ON A CIRCUIT DIFFERENT FROM THAT TO WHICH THE RECEIVER IS CONNECTED e CONSULT THE DEALER OR AN EXPERIENCED RADIO OR TELEVISION TECHNICIAN FOR HELP D Link Confidential 45 DVX 1000 User Manual 21 4 Technical Specifications Features 5 to 100 users Flexible Dial Plan with Multiple Gateway Support Internet Call Routing ITSP Support Remote Office Connectivity System Manager Web based Monitoring and Administration Call Detail Records Basic Call Features Caller ID Call Transfer Call History Call Hold Advanced Call Features Call Forwarding Always Call Forwarding on Busy Call Forwarding on No Answer Call Forwarding Follow Me Do Not Disturb IVR Auto Attendant VXML Based Music on Hold Attendant Override Barge In Customizable Greetings Configurable IVR Menu Holiday List Configuration Voicemail VXML Based Mailbox Access Control PIN Configurable Mailbox Size Customizable Greetings Message Priority Notification Via Email Conference Server Dial IN Dial Out Conferences Access Control PIN Performance 25 Simultaneous Calls 10 Simultaneous Auto Attendant Calls 10 Simultaneous Voi
18. added while creating a RouteGroup The Route View Column helps in viewing all the Routes belonging to a RouteGroup New Routes can be Added Deleted Edited from here Routes can be moved from one RouteGroup to another by editing a Route All Routes except the highest priority Route can be deleted from a RouteGroup Deletion of a RouteGroup is possible only if it is not being used by any user The following are the route configuration options RouteGroupName Specify a new unique RouteGroup Name Max 20 Char D Link Confidential 20 DVX 1000 User Manual Duration Parameters Specify the time for which this Route is valid All time parameters are mandatory Route Name Specify a new unique Route Name Max 20 Char DestinationType Type of the Route Destination It can be LOCAL PSTN INET Destination Id Indicates the Gateway Id corresponding to this route For LOCAL destination type Gateway Id need not be specified hence disabled Priority Indicates priority of this route in its RouteGroup The value can be in the range of 1 to 25 If the new route is added with an existing priority the priority of the old Route will be incremented to next value Min Digits Indicates the minimum dial digits for this route Max Digits Indicates the maximum dial digits for this route No of Mask Digits Indicates the number of Dial Digits to be masked Dialed Digits Dialed strings to be matched to select this route entry A dialed str
19. an be allowed or disallowed selectively 21 2 2 3 RTP RTCP Packets RTP RTCP packets reception transmission can be allowed or blocked 21 2 2 4 Directed Broadcast A traditional IP network has two special members the subnet and network addresses In many configurations pinging either IP gives the same result as pinging every IP in the network namely every machine replies Traditionally this was used to see which devices were up or down on a network More recently it s used to attack other users across the Internet Since one ping ICMP echo request generates many echo replies attackers simply pretend the ping is coming from the victim s computer For every fake spoofed ping they send the victim is flooded with many replies The directed broadcast is blocked by default 21 2 2 5 Limited Broadcast The limited broadcast is blocked 21 2 2 6 Port Scanning For disallowing an intruder from obtaining information on the ports opened on the system Port scanning is blocked and is implemented by using ScanD chain 21 2 2 7 Broadcast Echo Protection The system is protected against broadcast echo requests since an attacker may try to create a denial of service attack on subnets by sending many broadcast echo requests to which all systems will respond This also provides information on systems that are available on the network The system blocks ICMP Echo broadcast requests D Link Confidential 42 DVX 1000
20. at only 50 CDRs will be stored at any given time in the call server database Beyond this CDRs will be deleted based on age D Link Confidential 35 DVX 1000 User Manual All the deleted entries will be logged in to a backup file which can be downloaded whenever required Downloading can be done by accessing the link Archive on the top right of the CDR Details web page selecting the required file and providing the suitable path The CDR Archives are sorted and named based on the Day The CDR archive for a particular day becomes available as soon as the number of CDRs is greater than 100 and it gets appended by the non active calls every time the CDRs exceed this limit At the beginning of each day CDR Archive Page will show only last 31 CDR files The downloaded file will have 6 columns named as Type Type of call values 1 Local 2 External Calling Party Phone number of the caller Other Party Phone number of the called party Start Time Time at which the call started End Time Time at which the call ended Validity Validity for billing 0 Invalid call 1 Valid Call The file will contain values in a tab separated format which is best viewed using an advanced editor such as Microsoft word Excel or OpenOffice writer 17 Viewing alarms DVX 1000 generates information pertaining to failure conditions of each of it s constituent modules The alarms are displayed on the web interface and can be accessed thr
21. ature is very useful when a user knows where he will be during a particular interval of time on some day and all calls to him will be forwarded to a number he has configured for that time interval The advantage of this is that the whole process is transparent to the calling user So irrespective of where the called user is he will be able to receive his calls normally A typical scenario is described below User 4000 is in the office on Mondays Wednesdays and Fridays between 10 00 a m and 4 00 p m He can directly be contacted at his official number say sip 4000 dlink co in at this time He works from home on all other days within that time and all his calls should be directed to his home number sip home dlink co in His setup will be as follows e In the follow me time setup add a time configuration with the time interval as 10 00 to 16 00 date as 1 08 04 to 31 12 04 and day of week as Monday Wednesday and Friday and forwarded number as his office number D Link Confidential 23 DVX 1000 User Manual e Add another time configuration with the time interval as 10 00 to 16 00 date as 1 08 04 to 31 12 04 and day of week as Tuesday Thursday Saturday and Sunday and the forwarded number as his home number With this setup depending on the time and day of week all his calls will be allowed to Follow him The location of the user will be completely transparent to the caller 5 3 7 Receive voicemail by email
22. be displayed This will show the last log on and log off time of each user and also other conference details such as the Topic description start and end time of the conference Please note that if a user has been manually removed from a conference his details will not appear on the report When a conference is deleted the report is also deleted with it 9 Licensing DVX 1000 comes preloaded with a license of maximum of five users and a set of basic features as default A set of advanced features and more number of users can be added to the system The basic set of features are Caller ID Call waiting Call History Call Hold Call Transfer Cross Connect to other DVX 1000 D Link Confidential 31 DVX 1000 User Manual The following advanced features are available through licensing Auto Attendant Customizable greetings Interactive Voice Response IVR Follow Me Call Forwarding Forward all calls Forward calls when busy Forward calls when no answer Do Not Disturb forward all calls to voicemail Voicemail Voicemail notification via email The license for the advanced features additional users can be purchased Please contact D Link customer support for more information After purchasing the license the license code can by applied to DVX 1000 either by copy pasting the license code or by uploading the file containing the license code Administrator can view all the successfully applied license codes alon
23. ce mail number i e the number to which a user has to dial in to access his mailbox The administrator can also specify a mail box size This will be enforced on a per user basis These configuration parameters can be accessed from Voicemail gt Configuration 7 2 Using the Mail Box Admin List of current voice mails can be viewed by following the link Voice Mail gt Mail Box Admin The administrator can view voice mails based on User or All In order to see all voice mails select the All option and click on Show Voice Mail Info icon To view the voice mails for one or more users select user then add users into Selected Users List and then click on Show Voice Mail Info icon The following information is displayed for each voice mail D Link Confidential 27 DVX 1000 User Manual To Shows the user for whom the voice mail is recorded From Shows the user from whom the voice mail is received Size Specifies the size of the recorded voice mail file Received Specifies the time at which the voicemail was received Priority A V in this column indicates a high priority voice mail New voice mails are displayed in bold font Click on any of the column headings to sort the voice mails 7 3 Using the voice mail server 7 3 1 Leaving a voice message for another user 1 2 Dial the user s extension If the user does not answer his phone and has enabled voicemail feature you will be transferred to hi
24. cemail Calls 2 5 Calls Per Second Audio Capabilities Codec G711 Voice Activity Detection Comfort Noise Generation Packet Loss Concealment Low Delay Adaptive Jitter Buffer Out of Band DTMF Tone Detection Management Secure Web Based Management Console CLI Configuration Backup Restore Software Upgrade Dlink Endpoint Provisioning License Control for Advanced Features Protocols SIP RFC 3261 SDP RFC 2327 RTP RFC 1889 RTCP RFC 1889 Out OfBand DTMF RFC 2833 RTSP RFC 2326 Security Built in Firewall MD5 Authentication for SIP Secure Administrative and User access for configuration Hardware IXP 425 B Processor 533 MHz 16 MB Flash 64MB SDRAM Expandable to 256 MB Upto 1 GB of storage Reset to Factory Defaults 10 100 Ethernet Port RJ 45 RS232 Console Port LEDs Power LED LAN Link Act Physical amp Environmental Dimensions LxWxH 235 x 165 x 33 mm Power Input 5 VDC 3A Power Adaptor 90 265 V AC Power Consumption 15 Watt Max Operating Temperature Range 0 to 50 C Humidity 5 95 non condensing Endpoints should comply with these RFCs for interoperability D Link 91 80 26788345 www dlink co in D Link Confidential 46
25. condarydnsserver 192 168 10 6 set ntpserver The set ntpserver command configures the primary amp secondary NTP server address It will automatically sync the time with the NTP server set ntpserver lt primary ntp server ipaddress gt lt secondary ntp server ipaddress optional gt e g set ntpserver 192 168 10 9 192 168 10 10 Warning On executing the following NTP server commands the system will assume that the time configuration should be obtained from the NTP server and the time configuration will be set to NTP server if it is in manual mode currently If you do not want this to happen please undo the change through the web page 3 2 11 Set Primary NTP Server Command Command Name Command description Command Format set primaryntpserver The set primaryntpserver command configures the primary NTP server address It will automatically sync the time with the NTP server set primaryntpserver lt ipaddress gt e g set primaryntpserver 192 168 10 9 3 2 12 Set Secondary NTP Server Command Command Name Command description Command Format set secondaryntpserver The set secondaryntpserver command configures the secondary NTP server address It will automatically sync the time with the NTP server if not already sync with the primary NTP server set secondaryntpserver lt ipaddress gt e g set secondaryntpserver 192 168 10 10 D Link Confidential 12 DVX
26. ding menu ODHONS ee ee ee ee ee Ge RR ee ee Re ee ee RR ee ee ee ee ee 26 6 6 2 Editing menu ODHONS ee ee ee Ge Ge Ge ee GR ainiin nAra a Ei ee ee ee ee 26 6 6 3 Deleting menu ODHONS ee ee ee ee Ge RR Re Re ee RR RR ee ee Ge ee ee 26 6 7 HOLIDAY MENU CONFIGURATION esse esse ee se ee ee ee GR ee GR Re GR Re GR Re Ge Re Re Ge GR ek Ge Re 26 6 8 CONFIGURING CALENDAR INFORMATION ees ee ee se ee ee ee ee ee Ge ee AR Ge ee Re Ge ee AR Ge ee AR ee ee ee ee 27 6 9 RESTORING THE DEFAULT MENU esse se ese ese ge se ei Ge eed ies se ee se sb ede be ede bee ee be SR Es Ke ses es be 27 6 10 MAKING CALLS THROUGH THE AUTO ATTENDANT ees se ee see ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee 27 7 CONFIGURING THE VOICEMAIL SERVER usue sesse se se se ese sesse se se se ese sesse se se ee ese esse se se 27 7 1 CONFIGURING VOICEMAIL PARAMETERS ees ee ee ee ee ee ese ee ee ee ee Re Ge Ge GR ee RR ee Ge GR ee RR ee Ge ee 27 7 2 USING THE MAIL BOX ADMIN ese ee ee ee ee oe ee ee ee ee Ge ee ee Re Ge ee ee ee Re Ge ee ee ee Re Ge ee ee ee ee 27 7 3 USING THE VOICE MAIL SERVER cssssescssessescseeseescseesesecnsaesecaeesesecneeaeeecneeaceecneaeeeneeaeeseneeaees 28 7 3 1 Leaving a voice message for another USeF i ie ee ee ee Ge ee ee 28 7 3 2 ACCESSING your voice mailbOX ee ee ese se se ee ee ee ee ee ee ee ee ee ee ee RR ee ee ee ee Ge ee ee ee 28 7 3 3 Retrieving voice messages from your voice Mailbox ees see ee ee ee
27. ds the DVX command prompt will now appear and the user can now configure the system with the aid of the CLI commands described below A vease make sure that the device is powered down before you connect the console port to avoid damage to the interface The CLI commands are structured in tree style architecture All the CLI commands are case insensitive amp at any time the user can enter to display what all commands are available at this level or depth 3 2 1 Help Command Command Name help Command description The help command displays all the available commands to the console Command Format help 3 2 2 History Command Command Name history Command description The history command displays the list of previously executed commands in the current session to the user Command Format history 3 2 3 Set IP Command Command Name set ip Command description The set ip command is used for setting the IP address statically Command Format set ip lt ipaddress gt lt netmask optional gt e g set ip 192 168 10 89 255 255 255 0 3 2 4 Set Netmask Command Command Name set netmask D Link Confidential 10 DVX 1000 User Manual Command description Command Format 3 2 5 Set DHCP Command Command Name Command description Command Format 3 2 6 Set Gateway Command Command Name Command description Command Format 3 2 7 Set DNS Server Command Command Nam
28. e Command description Command Format The set netmask command is used for setting the netmask statically set netmask lt net mask gt e g set netmask ethO 255 255 255 0 set dhcp The set dhcp command sets the network configuration such as IP address netmask etc using DHCP set dhcp E g set dhcp set gateway The set gateway command configures the default gateway set gateway lt gateway ipaddress gt E g set gateway 192 168 10 6 set dnsserver The set dnsserver command configures the primary amp secondary DNS server address set dnsserver lt primary dns server ipaddress gt lt secondary dns server ipaddress optional gt e g set dnsserver 192 168 10 5 192 168 10 6 3 2 8 Set Primary DNS Server Command Command Name Command description Command Format set primarydnsserver The set primarydnsserver command configures the primary DNS server address set primarydnsserver lt ipaddress gt e g set primarydnsserver 192 168 10 5 D Link Confidential 11 DVX 1000 User Manual 3 2 9 Set Secondary DNS Server Command Command Name Command description Command Format 3 2 10 Set NTP Server Command Command Name Command description Command Format set secondarydnsserver The set secondarydnsserver command configures the secondary DNS server address set secondarydnsserver lt ipaddress gt e g set se
29. e Creator privileges A conference can be one of two types DIAL IN conference D Link Confidential 29 DVX 1000 User Manual and DIAL OUT conference In a DIAL OUT conference the server will automatically start the conference by dialing out to the participants at the scheduled start of the conference whereas in a DIAL IN conference the participants are required to dial the conference number to join the conference However participants can dial in to the conference number at any time during the conference period irrespective of the type of the conference The following are the global parameters that the conference uses these remain the same across conferences They can be accessed through Conference gt Configuration Retry count This specifies the number of times a participant will be dialed out if he she is busy Timeout This specifies the time interval in seconds after which a participant will be dialed out he she is busy Mute This specifies the digits the participant has to enter through his phone keypad to Mute Unmute This specifies the digits the participant has to enter through his phone keypad to unmute himself 8 1 Adding users to the conference creator list Normal users can be given conference creation privileges by adding them the to conference creator list This can be done by accessing Conference gt Creator List Click on Edit and select the users you want to give creator privileges
30. e Name of the user Used only for display purposes User Extension SIP user Extension user identifier with which the client would send registration This could be the phone number of a sip phone Example for user extension 9001 and domain name dlink co in the client would use the URI sip 9001 dlink co in for registration Email ID User s Email id RouteGroup Route group that the user belongs to DVX 1000 comes with a default route group configured with a local route for all local numbers to be contacted UserGroupId UserGroup to which the user belongs Every user belongs to alteast one of the user groups Which users group a particular user belongs to will determine the functionality of some features like call pickup Please refer to the call pickup feature description for details Authentication This specifies whether the user needs to be Required authenticated by the call server for registration and D Link Confidential 17 DVX 1000 User Manual for regular calls Check the appropriate check box Password This specifies the password for authenticating the user This along with the user extension will be used to calculate the actual digest response for the user User Type This specifies whether the user is to be given administrative privileges or not Password Password to be used for logging into the user WebPages Click on change password and enter the new password The default password is the user e
31. e ee ee ee ee ee ee ee ee ke ee ee ee 33 11 3 VIEWING UPGRADE HISTORY ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee 33 12 INSTALLING AN SSL CERTIFICATE sesse ee esse es se ee ee ee ee ee ee Ge ee ee ee ee ee ee ee Ge ee 33 13 FACTORY RESET issieesde vodde sees ed ie di ee ee de onde ene de ode ee se sede ees de sed eg dk Ge de be se se n dade dee on ee de 33 13 1 FACTORY RESET PROCEDURE ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee 34 13 1 1 Factory Reset through web ee ee ee ee Re ee ee RR ee ee ee ee ee ee 34 13 1 2 Factory Reset using RESET SWIECh ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee 34 13 2 FACTORY RESET FUNCTIONALITY c cccsccsscosscosscssscssscssccsscseecoescessersscssosssosssosssossssssesseonsess 34 14 SYSTEM REBOOT eed os des siene die dese ind onde ede kode ese soe eed is be seg see de snes bes on ee dee de eo EG Ede 35 15 FIRMWARE INFORMATION sees esse esse ees se ee se ee ee ee ee ee ee ee ee ee Ge ee ee ee ee ee ee ee Ge ee 35 16 VIEWING CALL DETAIL RECORDS CDR ee ese sesse sesse se se ese ese se se se oge eg Ee Se Se ee eg ie 35 17 VIEWING ALARMS esse esse esse ee ee ee ee ee ee Ge ee ee ee ee Ge ee Ge ee ee Ge ee ee Ge ee ee ee ee ee ee ee Ge ee 36 18 CONFIGURATION BACKUP AND RESTORE cccccssssssssssssscssscesssesscesscssecssesenees 36 19 FREQUENTLY ASKED QUESTIONS eeuse sesse see se ese see se
32. e to have the call server work on a fixed IP address To configure a static IP for DVX 1000 click on the system configuration link Now under IP configuration select static and enter a static IP subnet mask and gateway Click Apply Please note that on some browsers redirection to the new IP is not possible In this case simply access the new static IP that you have now configured for the board from the web 3 1 3 Configuring the DNS server address DVX 1000 has a Domain Name Service DNS client built in that will resolve hostnames accessing the DNS server that is configured To set the DNS server that is relevant to your network access the system configuration page modify the primary and secondary DNS servers and click apply D Link Confidential 8 DVX 1000 User Manual 3 1 4 Setting the system time DVX 1000 can either be configured to get its time through manual configuration or through Network Time Protocol NTP It ships with a factory default setting of 1st of January 2005 10 10 a m A large fraction of the call server data is dependent on the system time This data includes registrations feature time settings and call detail records CDR amongst others Changing the time configuration has to be done with a lot of caution Changing the time to a time prior to the current time would be a malicious attempt to invalidate the call detail records and extend registrations The administrator should be wary of th
33. ect messages Refuse connection from IANA reserved blocks Allowing source quench messages ICMP Allowing parameter problem messages ICMP Allowing destination unreachable service unavailable messages ICMP Allowing time exceeded messages ICMP Allowing ping ICMP Disallowing connections to SOCKS X Windows Open Windows amp NFS ports Support for enabling Telnet SSH FTP HTTP HTTPS Servers Support for enabling NTP Client Refusing packets from machine claiming to have external IP address Refusing packets from machine having private class A B C addresses D Link Confidential 41 DVX 1000 User Manual Refusing packets having source IP address as loop back address Refusing malformed broadcast packets Refusing packets having source IP address as multicast IP Addresses Refusing packets having class E addresses 21 2 2 Firewall Feature Description The following section discusses firewall features that the DVX 1000 offers 21 2 2 1 Malicious DHCP Server DHCP Server Spoofing Attack This attack can happen only when DHCP Client is enabled DHCP Client can be enabled or disabled selectively Before learning the DHCP Server s IP Address all the DHCP offers are accepted by the DHCP Client Once the DHCP Client learns the DHCP Server s IP Address firewall updates the rules with DHCP Server s IP Address to allow DHCP traffic from the specific DHCP Server 21 2 2 2 SIP Packets SIP packets reception transmission c
34. ee ee 28 7 3 4 Customizing your mailbox greeting ie ee RR ee ee Ge ee ee ns 29 D Link Confidential 4 DVX 1000 User Manual 7 4 VOICEMAIL NOTIFICATION BY EMAIL ccccccesscescsecsscceesceceusceesceceuscesseeceasceeseeenssceesevensseeeneess 29 8 CONFIGURING THE CONFERENCE SERVER 00 ccccccsscsssssssssssssesssssssssesscesssesees 29 8 1 ADDING USERS TO THE CONFERENCE CREATOR LIST ese ee ee se ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee 30 8 2 SCHEDULING A CONFERENCE ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee 30 8 3 VIEWING CONFERENCE DETAILS ees ee ee ee ee ee ee ee ee ee ee ee ee Re ee ee ee Re ee ee ee Re ee ee ee Re ee ee ee Re ee ee 31 8 3 1 Icons explained eeuse Ee ke Ee RS SA ER AE GR EA R sane A E EENEN E RST iai 31 8 3 2 Editing the participants list ee ee ee ee ee ee ee ee ee ee ee ee ee ee 31 8 4 VIEWING CONFERENCE REPORTS ee de ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee 31 9 LICENSING RE OE N E E EE ee 31 10 PROVISIONING iese ee ese ee ede Gee ee ee Ge EEE Ee de wee ee ee ee ee Ve Ge ee ee Ge Ge 32 11 SOFTWARE UPGRADE sees ee esse ee sees ee ee se ee ee ee ee ee ee ee ee ee ee ee ee Ge ee ee ee ee ee ee ee Ge ee 32 11 1 UPGRADING FROM A WINDOWS MACHINE ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee 33 11 2 UPGRADING FROM A LINUX MACHINE ee ee ee ee ee ee ee eek ee ee ee ee ee ee e
35. ee ee ee ee ee 13 3 2 14 Set Date Command ee ee ee ee ee ee ee ee ee 13 3 2 15 Set Time Command ee ee ee ee ee ee ee ee ee 13 3 2 16 Set Year Command ee ee ee ee ee ee ee ee 13 3 2 17 Set Month Command ee ee ee ee ee ee ee ee 14 3 2 18 Set DAY Command ese e o aa A ee E E ee ee ee ee ee 14 3 2 19 Set Hour Command ee ee ee ee ee ee ee ee ee ee ee ee ee 14 3 2 20 Set Minute Command ee ee ee ee ee ee 14 3 2 21 Show IP Command wicceccccccccccccccccccscescessesccsseescscessesecsevsscsssescsseescssssssesecavesenseessnsees 14 3 2 22 SHOW Netmask Command ee ee ee ee ee ee ee ee 15 3 2 23 Show Gateway Command ee ee ee Ge Ge Ge Ge ee RR ee ee ee ee ee ee ee ee 15 3 2 24 Show DNS Server Command ee ee ee ee ee ee 15 3 2 25 SHOW Alarms Command wicceccccccccccccccccscsscsssesceseescusecscesecesesscsscescssccssesecssesesseeseaees 15 3 2 26 Restore Certificate Command ee ee ee ee 15 3 2 27 Restart Command Ee ee ee ee ee ee ee ee ee 15 32 28 PING Command us sti EE es avis Oe bee ab ian ede atin ave ee ala ee es 16 3 2 29 Traceroute Command ee ee ee ee ee ee 16 3 2 30 StartFirewall Command ee ee ee ee ee ee ee ee ee ee ee ee 16 D Link Confidential 3 DVX 1000 User Manual 3 2 31 StopFirewall Command ie ee ee Ge Ge Ge Ge ee RR ee ee Re ee RR ee ee 16 Note CLI help appears skewed in HyperTerminal because it wraps the lines at 80 columns and inserts a new line ee ee ee ee ee ee ee
36. ee ee ee ee ee ee ee ee 16 4 CONFIGURING THE CALL SERVER ccccsssssssssssscsscscessssssscsscacsssssssscsscacsssassessescacees 16 4 1 GENERAL CONFIGURATION ee ee ee ee ee oe ee RR Ge Ge Re RR Ge Ge GR AA RR Ge Ge GR RARR Ge Ge GR ee RR ee ee ee tt 16 4 2 USER CONFIGURATION ccccccssssecsesssseescseesesecsessesecssssesecsessesecssssesecseaesecsecaesecsesaecessesaeeesaeeaees 17 4 2 1 Adding a NCW USEF sensns a ER ed a EE eb eo eg gegee DS se Ek 17 4 2 2 Customizing features FOF USeFS ie ee ee ee Ge Ge ee RR ee ee ee ee Re ee 18 4 2 3 Modifying user details ee RR ee ee ee Ge Ge Ge ee ee ee ee ee ee ee ee ee ee Re ee 19 4 3 see ER EE SESE ENES tare State Entana sentete esee esteet 19 4 4 CONFIGURING GATEWAYS EE EE OE RE RE ts 20 4 5 CONFIGURING ROUTE ee Ses SRR Seis a SR ae SE ERG Gee Ge ged 20 4 6 CONFIGURING GROUPS ese ee se ee ee Ge ee AR Ge ee AR Ge ee AR Ge ee AR Ge ee AR Ge ee SEENTE AR P AR Ge ee ee ee 21 5 USING THE FEATURE MANAGER sees sesse se se se ee sesse se se sg ee ese se se ee ee ee ge se se ee ese ee ge se se 21 5 1 CONFIGURING FEATURES cesccccssssesscsessesecsessesecsesseseceesseseseesseseseessseecaesaceecaesaeaecaesseaecaesaeeseass 22 5 2 ACTIVATING AND DEACTIVATING FEATURES cccccsscsesssscscsessesesesececsessssesesececsessscseeececsesaeaens 22 5 2 1 Activating and deactivating features from the Web Interface 22 5 2 2 Activating and deactivating features from the phone ee ee
37. ese ge se oge ge se oge ge se oge ge Se oge Ge se ee 37 20 REFERENCES bisvcsiccsscssssasccsccsescosecsecesvecsaceosecsacoosocuecuncensacuevensechecense eon oe de oe ese Gee ee Ge newe Geek be Ge de eke 40 21 AA EE EE N EE EE RE EE ER N RE OE EN 41 21 1 FEATURE PRIORITY TABUE iste ee iese oes ies beg es ee dee ee ee Ee ei ee ee ee dee see egg ee bie Al 21 2 FIREWALL eee dee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee snes 41 21 2 1 Firewall Feature List ossiani a A T EEE RE 4 21 2 2 Firewall Feature DescriDEON ee ee ee ee ee ee RR ee ee ee Re 42 21 3 FCC COMPLIANCE AND ADVISORY cccccccccccccsecssccssccsscessecssesscesscesscsscesecseceesceecessesseesseensess 45 21 4 TECHNICAL SPECIFICATIONS ccccccccscccsscssesssccssccssccsssessesssesssesscssceasceseceseceescaescssseeseesseessees 46 D Link Confidential 5 DVX 1000 User Manual 1 Introduction D Link s Network Telephone Exchange DVX 1000 is a SIP based solution addressing the VoIP communication requirements of small and medium enterprises DVX 1000 has built in Call Server IVR Auto attendant and Voice Mail functionalities It helps VoIP devices like SIP phones gateways etc to make and receive calls implements host of voice call features and manages accounts and provisioning of D Link endpoints DVX 1000 developed around state of the art hardware and embedded software are specially designed to address the requirements in
38. ext file from Excel The tab separated values will be automatically separated into columns by Excel In what scenarios are the configured DNS servers queried Currently domain names resolution is used only for SIP servers So any sip message that requires a domain name resolution will result in these servers being queried Can I configure features to work across offices with Remote office connectivity Features such as Call Forward Follow me and hunt groups cannot be configured across offices Remote office locations are generally connected over the public internet Security considerations warrant that call features that entail automatic transfer across locations be avoided to discourage eavesdropping and service theft Why do Voicemail and Auto attendant calls fail immediately after I change the respective extensions The change in Auto Attendant and voicemail extensions are updated to the running configuration after a refresh interval This refresh can take as much as 5 minutes in the worst case Why don t conferences end when system parameters such as IP and time are changed Changing system parameters such as system IP time and ports are not recommended when calls or conferences are active The graceful termination of these calls and conferences are purely best effort and depend on the state of the calls restart intervals for each of the servers and existing network conditions which cannot be predicted and hence ca
39. fail because of the unavailability of caller information In such an eventuality you can dial as soon as you dial into the voice mail number and you will be prompted for your extension and password How do I stop recording a voice message You can press any key to stop recording voice messages How many voice messages can I have in my mailbox With the maximum mailbox size for a user 5BOOOKB you can have approximately 26 voicemail messages of duration 20Secs Why can t I forward a message multiple times to the same user D Link Confidential 38 DVX 1000 User Manual 17 18 19 20 21 22 23 24 DVX 1000 does not allow forwarding the same information multiple times to the same user to satisfy stringent memory utilization requirements If the message is accompanied by a forwarding note then it can be forwarded multiple times Why is voice prompt upload failing for certain voice prompts that my media player can play comfortably DVX 1000 supports only media files satisfying the following criterion Format wav 8kHz 8bit mono muLaw Max file size 200 Kb All other formats will be rejected Why does the CDR archive that I downloaded appear misaligned CDR Archives are stored in a tab separated format we recommend viewing them in an advanced editor such as Microsoft word Excel or Openoffice How can I export CDR s to Microsoft Excel You can open the downloaded CDR t
40. for time of recording and 3 for date of recording 7 3 4 Customizing your mailbox greeting 1 If you dial 2 after PIN validation You will be taken to the greeting customization menu the following options can be configured here 2 Dial 1 to play default greeting 2 to play user greeting 3 play active greeting 4 to record user greeting 5 enable default greeting or 6 enable user greeting The enabled greeting will be played when any user dials into your mailbox 7 4 Voicemail notification by email Users can receive notifications through email when a new voicemail is available in his voice mailbox In addition each user can indicate whether he wants to receive the actual voicemail message as attachment to this notification mail For voicemail notification to work properly the user s email id has to be configured correctly The default administrators email id will be used as the id of the sender for the notification Please note that this is a licensed feature of DVX 1000 and will be activated only if the license is purchased 8 Configuring the conference server Multi party conferences can be scheduled and conducted using the conferencing facility built into DVX 1000 Conferences can be conducted among SIP based phones Three are two kinds of users Creators and participants Only the users with Creator privileges can create and delete conferences By default the IPPBX Administrator has th
41. g with its details from the License gt History page 10 Provisioning The provisioning server is used to configure compatible devices to interoperate with DVX The Administrator needs to add the mac address of the device which is to be provisioned This is used for initial authentication and to send the sip credentials to the device Addition of a new device or deletion of an existing one can be done through Provisioning gt DeviceList page of DVX web interface User has to provide the MAC address of the device and the sip users that are to be used with the device These sip users should have been created earlier through CallServer gt Users gt Add users page Provisioning server supplies an Authentication key a 48 hex bytes to the device on the first communication This authentication key along with the sip credentials and MAC address can be seen on the Provision gt DeviceList gt view ports page for each device The authentication key can be cleared by clicking the Clear Key button The sip user list can be edited by clicking the edit button The configuration file that has to be sent to each of these devices has to be uploaded to DVX through the web interface These files are identified by Vendor id and Model no Administrator has the option to add a new configuration file or delete a configuration file from the Provisioning gt Configuration file page 11 Software Upgrade It is possible to remotely upgrade the DVX 1000 s
42. guration includes configuring the work week i e selecting the days of week that are working days and also the start time and end time of a typical working day The work week can be specified by selecting the corresponding check box and the start time and end time can be entered in twenty four hour format A list of holidays can also be configured by doing the following 1 Click on the calendar icon and select a date or enter the date in dd mm yyyy format manually 2 Click on Add to add it to the list of holidays listed on the right side To delete select the holidays in the listing and click on delete After all the changes have been made click Apply to update the configuration 6 9 Restoring the default menu DVX gives you an option to revert back to the original menu that it came configured with Selecting this option will result in all your configured menus being removed Please note that the voice prompt configuration will not be restored The prompts that you have configured in the Configuration page will remain active for the default menu 6 10 Making calls through the auto attendant 1 Configure a SIP enabled phone to register with the DVX 1000 NTE 2 Dial the auto attendant number configured by the administrator 3 Follow the instructions to contact the desired extension 7 Configuring the Voicemail Server 7 1 Configuring voicemail parameters The voice mail server configuration includes setting the voi
43. his is not to be confused with the default gateway configured during system configuration The Gateway configuration information can be viewed by clicking Call Server gt Gateways To add a new gateway click on Add New The following parameters are to be configured Gateway Id A unique Gateway Id Gateway Type The type of gateway It can be INET PSTN Domain Name Specifies the domain name IP address of the Gateway This is used and the domain name IP Address when the call server has to register to the gateway Port Specifies the port number that the gateway is configured on Max Calls Supported Limits the number of simultaneous calls through this gateway if a value is entered or allows unlimited calls If the checkbox is selected Outbound Proxy Enabled Check this box if the gateway is connected through an outbound proxy IP Address IP Address of the outbound proxy Port Port number of the outbound proxy Registration Required Check this box if DVX 1000 needs to register with the external gateway SIP User extension SIP User extension associated with this gateway User Name SIP display name for the gateway user Password Specifies the password associated with this gateway This will be used for authentication 4 5 Configuring Routes The Route configuration information can be obtained by clicking Call Server gt Routes To add a New RouteGroup configuration click on Add New Atleast one route should be created and
44. ing manually configured time you will have to set the time configuration back to Manual using the configuration pages Does DVX 1000 support daylight savings time DVX 1000 supports daylight savings time provided the time configuration is set to NTP and the correct time zone is selected I installed the wrong SSL certificate now I cannot log into the administration web pages how do I revert to the default certificate You can use the restorecert command from the CLI to restore the default certificate Please refer the relevant section Restore Certificate Command Why doesn t DVX 1000 allow me to add users to Hunt User group Hunt User groups can have a maximum of 20 users per group If you have exceeded this number further addition of users will fail D Link Confidential 37 DVX 1000 User Manual 10 11 12 13 14 15 16 Why doesn t DVX 1000 allow me to add a user to multiple Hunt User groups Any user can be a member of at most 5 groups If you try to add a user to more than 5 groups the request will be declined Why can t I add a registration manually The user you are trying to add a registration for might not be configured yet You can add registrations only for users who have already been added to the call server following the procedure described in Adding a new user Please note that the recommended method for adding registration is through a SIP comp
45. ing of matches any string of 0 or more elements Prefix Prefix to be added to the number after masking 4 6 Configuring Groups The Group configuration information can be viewed by clicking Call Server gt Groups Groups can be of two types e UserGroup e Hunt Group The user group is specifically used for determining user privileges during Call Pickup A particular user can pick up calls for him on another extension only if that extension belongs to the same user group as him A new Group can be added by clicking Add New A unique Id needs to be given to each Group Group Type distinguishes between a user group and a hunt group The mode field is relevant only to a hunt group A hunt group can be configured in three modes First Only Sequential Parallel Members in a user group are added when the user is actually added to the call server Hunt Group members can be added edited deleted by clicking the edit button in the View members page A group can be deleted only if it does not contain any user Note Each Group User Hunt Group can have a maximum of 20 users Beyond this a new user group has to be created to add more users Also a user can belong to a maximum of 5 user groups 5 Using the feature manager The following section gives an overview of what the call server features are how they are to be activated and what their functionality actually is D Link Confidential 21 DVX 1000 User Manual 5
46. is Changing the time to one in the future should be done taking into account the fact that current registrations may expire at the new time specified and hence phones may have to re register to get the calls started 3 1 4 1 Setting the system time manually In order to set the time manually access the system configuration page Under time configuration choose manual and modify the time to the required value Now click apply The time should now be set to the new one 3 1 4 2 Automatically configuring the system time using NTP DVX 1000 can synchronize its system time with an NTP server that has been configured This server could either be a local LAN NTP server that in turn synchronizes with a stratum 1 or stratum 2 NTP server or directly a stratum1 or 2 NTP server that is relevant to your network Access the system configuration page under time configuration choose NTP and specify the primary and secondary NTP servers Select the appropriate time zone Click Apply The NTP servers will be tried for a predefined number of times and if these attempts fail the present system time will be retained Note Daylight savings time is automatically supported by DVX 1000 provided the system is configured to get the time from an NTP server and the correct time zone is selected 3 1 5 Configuring the SMTP server DVX 1000 uses an Simple Mail Transfer Protocol SMTP server to send notifications by email The server IP address and port have
47. liant endpoint Why can t I add more users to DVX 100 DVX 1000 comes pre configured with a max number of 5 users If you want to add more than 5 users a separate license has to be purchased Why doesn t a feature work even after I have enabled it from the web All the features are activated according to their priority If you have a higher priority feature configured for the same user which could be overriding the currently activated feature Please refer Feature Priority Table for more details Why doesn t Follow me Call forwarding work even though I ve enabled it from the phone Some features like Follow me call forwarding require additional configuration which can only be done through the web page Unless this configuration is done the feature will not work even though it is activated Why do my calls go to unexpected targets The call server routes your calls using the routing information you have provided Please check if you have any routes configured which could be interfering with the correct routing of your call Please refer Configuring Routes for more information on how to configure routes Why does my voicemail log on fail even though I ve dialed the correct PIN DVX 1000 tries to capture information regarding the voice mailbox you are trying to access from the extension you are calling from In certain cases where the network infrastructure does not forward such information log on might
48. lity of the factory reset feature D Link Confidential 33 DVX 1000 User Manual 13 1 Factory Reset procedure 13 1 1 Factory Reset through web Click in the link Factory Reset in the menu Click on the Apply button and select yes The factory reset will start now 13 1 2 Factory Reset using RESET switch Press and release the RESET button on the panel of the board Please take care not to keep the button pressed for more than 2 seconds 13 2 Factory Reset Functionality Factory Reset has to be enabled with caution This is because several settings configuration options that have been modified will be restored to the factory defaults When factory reset is enabled from the web interface of the DVX 1000 the following changes will be effected to the system e Licensing and feature information All the licensed features that exist at the time of factory reset will be retained across the reset e Users and User Groups Users and the user groups that have been configured will remain as they are i e after factory reset the administrator does not have to add the users and their groups again Though the users are still configured all the features that have been enabled for the users are now disabled The users now have no features activated and the feature password is reset back to the user extension of the user e Route Groups All the configured users will be moved to the default route group LocalRouteGroup with
49. mand Name Command description Command Format 3 2 23 Show Gateway Command Command Name Command description Command Format show ip show netmask The show netmask command displays configured system netmask parameter to the user show netmask show gateway The show gateway command displays default gateway configured for the system show gateway 3 2 24 Show DNS Server Command Command Name Command description Command Format 3 2 25 Show Alarms Command Command Name Command description Command Format show dnsserver The show dnsserver command displays the primary amp secondary DNS server IP address show dnsserver show alarms The show alarms command displays alarms being raised by the DVX show alarms 3 2 26 Restore Certificate Command Command Name Command description restoreCert The restoreCert command restores the default SSL certificate that came installed with DVX 1000 Command Format restoreCert 3 2 27 Restart Command Command Name restart D Link Confidential 15 DVX 1000 User Manual Command description Command Format 3 2 28 Ping Command Command Name Command description Command Format 3 2 29 Traceroute Command Command Name Command description Command Format The restart command restarts DVX 1000 restart ping The ping command tests the network con
50. me in through gateways can only call extensions that are directly registered to DVX 1000 This restriction is placed to avoid service theft 29 The configuration does not work as described in the manual or the device does not work as expected Please read this manual thoroughly chances are that you have overlooked some minor detail that is important to the functioning of the product 20 References 1 SIP RFC 3261 2 RTP RFC 1889 3 RTP OOB RFC 2883 D Link Confidential 40 DVX 1000 User Manual 21 Appendix 21 1 Feature Priority Table Priority Feature Highest Do Not Disturb Forward to Voicemail Call Forward Always Follow Me Call Forwarding Call Forward On Busy Call Forward No Answer Lowest 21 2 Firewall 21 2 1 Firewall Feature List Blocking malicious DHCP Server Allowing blocking SIP packets Allowing blocking RTP RTCP packets Refusing directed broadcast Refusing limited broadcast Disallowing packets which can be used for port scanning based on 2 All bits of TCP flag are cleared 2 SYN amp FIN bits set SYN amp RST bits set FIN amp RST bits sets 2 FIN set while ACK is not 2 PSH set while ACK is not URG set while ACK is not 2 SYN Flood attack where out of SYN ACK and RST bits only SYN is set Enabling broadcast echo protection Disable source routed packets Enabling TCP SYN cookie protection Disable ICMP Redirect Acceptance Disable sending ICMP redir
51. narios 5 2 1 Activating and deactivating features from the Web Interface Features can be activated or deactivated from the web interface by clicking on the Call Server gt Users link and then clicking on the feature column for the user whose features are to be modified When logged in the user mode this link is accessed as feature setting from the home page 5 2 2 Activating and deactivating features from the phone Feature activation deactivation can also be done from the phone by dialing a sequence of digits in the format FCCAPPPP Here F is the single digit feature prefix configured default is CC is the 2 digit feature code for the feature A is the activation de activation state for the feature 1 for activation or O for deactivation and PPPP is the four digit feature password For example if is the feature prefix 14 is the feature code for Do Not Disturb Forward to Voicemail and 1234 is the password user could dial 1411234 to activate Do Not Disturb Forward to Voicemail feature 5 3 Call Feature Description The following section discusses call features that DVX 1000 offers An important thing to be considered is that each of these features has a priority so that if two features are enabled simultaneously the feature with the higher priority will be the one that will get activated D Link Confidential 22 DVX 1000 User Manual For instance if Do Not Disturb Always and Call Forwardi
52. nectivity to another host ping lt ipaddress gt traceroute The traceroute command tarces the route to another network host traceroute lt ipaddress gt Note Please make sure that the firewall is stopped before traceroute is used 3 2 30 StartFirewall Command Command Name Command description Command Format 3 2 31 StopFirewall Command Command Name Command description Command Format startfirewall The startfirewall command starts the systemfirewall startfirewall stopfirewall The stopfirewall command stops the system firewall stopfirewall Note CLI help appears skewed in HyperTerminal because it wraps the lines at 80 columns and inserts a new line 4 Configuring the Call Server The following section explains the functionality of the various call server features and also provides information about how the features and the basic call server system parameters are to be configured 4 1 General Configuration The DVX 1000 Call Server configuration information can be viewed by clicking Call Server gt Configuration To change the configuration click on Edit The following configuration options can be changed Domain Specifies the SIP domain that this server manages This will be used in all the SIP addresses on this server D Link Confidential 16 DVX 1000 User Manual Port Specifies the UDP port number on which call server would listen for S
53. ng Always are enabled simultaneously when an incoming call comes it will automatically get forwarded because Call Forwarding has a higher priority as compared to Do Not Disturb Refer the Feature Priority Table for further details 5 3 1 Call Forward This feature enables the user to forward incoming calls to a configured number based on the subtypes he has enabled 5 3 2 Call Forward Always When this particular subtype of call forwarding is enabled all incoming calls will be forwarded to the configured forward number This subtype overrides all other selections for call forwarding 5 3 3 Call Forward On Busy This subtype allows the user to configure a number where all calls will be forwarded if the user is busy This can be activated with Call Forward No Answer 5 3 4 Call Forward No Answer This subtype allows the user to configure a number where all calls will be forwarded if there is no answer from the user The time defined for No Answer can be configured For e g if the No Answer Timeout interval is configured as 20 secs when there is no response from the user for 20 secs the call will get forwarded 5 3 5 Do Not Disturb Forward To Voicemail This feature can be configured when the user doesn t want to be disturbed All the calls would be forwarded to voicemail 5 3 6 Follow Me Call Forwarding This feature allows a user to configure DVX 1000 to forward calls to different numbers based on time This fe
54. ng against this the ICMP redirect is not accepted 21 2 2 11 Sending ICMP redirect messages For the same reason as mentioned above it is not advisable to send ICMP redirect messages 21 2 2 12 Connections from IANA reserved blocks IANA has generated a list of reserved blocks of IP Address from to where the connection is not allowed 21 2 2 13 ICMP Source Quench Messages An ICMP source quench is generated by a gateway or the destination host and tells the sending end to ease up because it cannot keep up with the speed at which it s receiving the data This service is allowed 21 2 2 14ICMP Parameter Problem Messages The ICMP Parameter Problem message is sent to the source host for any problem not specifically covered by another ICMP message Receipt of a Parameter Problem message generally indicates some local or remote implementation error These messages are allowed D Link Confidential 43 DVX 1000 User Manual 21 2 2 15 ICMP Destination Unreachable Service Unavailable Messages The Destination Unreachable message is an ICMP message which is generated by the router to inform the client that the destination host is unreachable unless the datagram has a multicast address Reasons for this message may include the physical connection to the host does not exist distance is infinite the indicated protocol or port is not active or the data must be fragmented but the don t fragment flag is on This message is
55. nnot be guaranteed Why don t I see voicemail notifications in my mailbox even though I have enabled the feature D Link Confidential 39 DVX 1000 User Manual There are two reasons why this could happen 1 If the email id configured for the user is incorrect the mail will be sent to the next hop and will appear to have been successfully sent as far as the voicemail server is concerned this mail could fail on a subsequent hop and might not be delivered 2 If the Administrative user s mail id is not valid on the domain it is sent from then the mail could be detected as Spam and delivered to your Spam mails folder Please make sure that the administrator has a valid mail id or add the administrator s mail id to your trusted list 25 Can I use public SMTP servers configuring voicemail notifications DVX 1000 can be configured to use public domain SMTP servers which do not require authentication Please note that SMTP client on DVX 1000 does not support authentication 26 When I upload a voice prompt with the correct format DVX says Invalid file Please check the file size the maximum file size for prompt upload is 200 KB 27 Why does the traceroute command never work The firewall has to be stopped for traceroute to work correctly See stopFirewall command for more information 28 Can 1 dial into DVX 1000 through a gateway and call an external not registered to DVX 1000 number Calls that co
56. nute gt lt seconds gt E g set time 15 35 45 set year The set year command configures the year parameter of the system date D Link Confidential 13 DVX 1000 User Manual 3 2 17 3 2 18 3 2 19 3 2 20 3 2 21 Command Format Set Month Command Command Name Command description Command Format Set Day Command Command Name Command description Command Format Set Hour Command Command Name Command description Command Format Set Minute Command Command Name Command description Command Format Show IP Command Command Name Command description set year lt year gt E g set year 2005 set month The set month command configures the month parameter of the system date set month lt month gt E g set month Jan set day The set day command configures the day parameter of the system date set day lt day gt E g set day 30 set hour The set hour command configures the hour parameter of the system time set hour lt hour gt E g set hour 10 set minute The set minute command configures the minute parameter of the system time set minute lt minute gt E g set minute 35 show ip The show ip command displays the configured IP address of the system D Link Confidential 14 DVX 1000 User Manual Command Format 3 2 22 Show Netmask Command Com
57. o delete the current message 5 to forward current message 6 to listen to the message information or to call back the user D Link Confidential 28 DVX 1000 User Manual 7 3 3 1 Forwarding a voice message 1 If you dialed 5 in voice mailbox you will be played the forwarding menu 2 Dial 1 if you want to send a forwarding note with the forwarded message Dial 2 if you want to forward without a forwarding note 3 If you dialed 1 you will be asked to record the forwarding note Speak into the phone to record the message press any key when you are done 4 You will be asked to save or discard the forwarding note dial 0 to save the note or 1 to discard it 5 After you complete steps 3 and 4 or if you dialed 2 in Step 2 you will be asked to enter the forwarding extension Dial the extension you want to forward the message to 6 You will be played a confirmation message indicating the status of the forward 7 You can choose to forward the same message to another extension or you can dial O to go back to your mailbox Note if you forward a message to the same extension more than once only one copy of the message will actually be forwarded except if it has a forwarding note 7 3 3 2 Listening to message information 1 If you dialed 6 in the voice mailbox you will be taken to the message information menu 2 Dial 1 for caller id 2
58. oftware This is done by accessing the web link software upgrade from the home page of the DVX 1000 web interface The software to be upgraded will be sent to the administrator in the form of a zipped tar file DVX_v1 0 0 tgz The following steps are to be followed to upgrade the software D Link Confidential 32 DVX 1000 User Manual 11 1 Upgrading from a Windows machine Extract the file to a directory say c DVX_v 1 0 0 Access the web interface of DVX 1000 and login as the administrator user Click on software upgrade A new window will pop up asking you to enter the script file name Here browse and choose the script upgrade sh from the c DVX_v 1 0 0 directory and click upgrade e If the script was accepted correctly you will now see a prompt with a request for the various modules to be upgraded one by one e All these binaries will be in the c DVX_v1 0 0 directory where you extracted the upgrade package e Specify this path and click on upgrade e When upgrade for that particular module is successfully complete It will prompt for the next module e Follow the same procedure as given above for the rest of the modules e Once all the modules have been upgraded you will now see the upgrade status of all the modules 11 2 Upgrading from a Linux machine The procedure in this case is similar except that instead of extracting it to c DVX_1 0 0 the directory would now be root tmp DVX_1 0 0 The rest of the proce
59. only a single local route group configured Any special routes that need to be added for the users will have to be reconfigured after factory reset e Hunt Groups All hunt groups that have been configured will be deleted after factory reset These have to be added again after reset e Registrations All current active registrations will be retained in the DVX database This is so that the configured users are not forced to re register every time the DVX 1000 goes back to the factory default settings e Gateways All the PSTN and INET gateways configured will be deleted on factory reset These have to be reconfigured after reset e Call Detail Records and alarms All the call detail records and alarms will be deleted on factory reset e Default Authentication Default Authentication after factory reset is set to False e Auto Attendant Voice mail and Operator Number The current values of auto attendant voice mail and operator number will be retained across a factory reset e Voice mails All voice mail messages will be deleted during a factory reset e Feature Configuration The feature access codes for all the features will be retained during a factory reset e Conference information Mute Unmute strings number of dial out attempts and timeout will be reset to the default values All other conference related information will be retained across factory resets e RTP Port Range After factory reset the RTP port range will be reset to
60. open the web browser and type in the default ip address of the board The initial login page will appear You will have to log in as administrator to set the system parameters The default administrator user name and password is ippbx and ippbx 1 Connect power supply to the DVX 1000 and power up 2 Connect the LAN port to the HUB Local Network 3 The power indicator and LAN indicator should be ON if the corresponding LAN Port is connected to a Local Network 4 DVX 1000 comes with the default ip address of 10 0 0 1 You can change the ip address through CLI Command Line Interface or web interface 3 Configuring system parameters DVX 1000 can be configured through the following interfaces e The web interface e Command Line Interface CLI The following section provides details regarding how the DVX system can be configured through these interfaces System configuration and call monitoring are solely the privileges of users configured as administrators DVX 1000 ships with a single administrator already configured for security reasons we recommend D Link Confidential 7 DVX 1000 User Manual changing the default administrator password Regular users are allowed to configure only their individual features 3 1 Using the web interface to configure the system The DVX 1000 web interface can be accessed from any web browser supporting frames and java script Internet explorer Version 4 0 and above is
61. ords CDR DVX 1000 captures relevant call information into concise call detail records which can be viewed on the web interface The Call Detail Records for the call server can be viewed by accessing the link System Monitor gt CDR Details from the web interface A Y DVX 1000 2 H 8 Typical call Each CDR will contain the details of call legs corresponding to that call In the illustration of a typical call shown above L1 and L2 correspond to the call legs and the CDR will contain two entries one for each call leg In the case of a transfer 3 CDRs will be generated one for each of the initial calls and one for the final transferred call In case any of the phones do not support Call transfer DVX 1000 will attempt to bridge this call in such a scenario the third CDR generated will contain the same details as the initial CDR of the phone that does not support call transfer The Call Detail Records can be sorted by multiple methods The sort can be based on the user extension destination number and start end date Call Direction and Call Type help to filter the information further Call Direction can be All Incoming or Outgoing Call Type can be Local Loc or External Ext The ShowAll button helps to view all Call History for this call server without applying any filter Any record can be deleted by selecting the checkbox corresponding to that entry and clicking the Delete button Please note th
62. ough the link System Monitor gt Alarms The alarms can be downloaded as a text file by clicking on the link Download in this page Aarm Alarm Component Comments DHCP Configuration This alarm is Generated when the IP Mode in System 001 ng System Configuration page is DHCP and the system could not Failure get an IP from DHCP server This alarm is Generated when the Configured Gateway No Gateway eee die Pi k 002 Configured System in System Configuration page is not in the same 9 subnet as IP Address 003 SMTPC failure System This alarm is generated when ever the SMTP Client module fails to send a mail due to various reasons Database 5 004 Backup Restore System This alarm is generate when a Database table is Alarm restored from the backup copy 005 Not Used Corrupted files This alarm is generate when the internal backup restore 006 System 7 restored mechanism restores some mandatory files 18 Configuration backup and restore DVX 1000 provides a means to backup configuration to a host and to upload a previously backed up configuration through the web interface This feature can be accessed by clicking on Backup restore in the menu tree Click on Backup and the configuration backup file will be downloaded to your system You can specify a file path in the text box provided and click Restore to restore a previously downloaded configuration The following configuration info
63. rmation is stored in the backup file System Configuration Call Server Configuration Auto Attendant Configuration User and Feature Configurations D Link Confidential 36 DVX 1000 User Manual Gateway configuration Conference information User uploaded voice prompts The following information is not backed up and cannot be restored CDRs Alarms Registration information Feature configuration Voicemail mail box information When the configuration is downloaded all the configuration information needs to be applied back to the system 19 Frequently asked questions 1 What is the username and password for access to the configuration web pages and CLI The default administrator user extension is ippbx and the password is ippbx We recommend changing these default values for security reasons Why does DVX 1000 automatically switch to manual mode for time configuration If you change the time or date manually using the CLI DVX 1000 will assume that you want to switch to manual time configuration since NTP time cannot be changed If you wish to continue using NTP time you will have to set the time configuration back to NTP using the configuration pages Why does DVX 1000 automatically start using NTP server mode for time configuration If the NTP server addresses are modified using the CLI DVX 1000 will apply the changes and switch automatically to NTP time If you wish to continue us
64. s The complete set of commands are described in detail in section Configuring the system through the Command Line Interface Web Server DVX 1000 has a built in web server that helps administrators and users to access the system using a standard web browser 11 About This Manual This document provides information related to the installation and configuration of DVX 1000 along with a description of all its features The tasks described in this document are intended for service providers and network administrators who guide the deployment of VoIP services D Link Confidential 6 DVX 1000 User Manual Note Copyright to this manual is owned by D Link This document shall not be reproduced distributed or copied without the permission from D Link Please contact Mr Hareesh N S for suggestions regarding modifications to this document 1 2 Conventions This document uses the following notational conventions bold face This convention is used to give strong emphasis 0x0 Prefix to denote hexadecimal number ObO Prefix to denote binary number 13 Abbreviations DVX D Link Voice Exchange SIP Session Initiation Protocol CLI Command Line Interface IVR Interactive Voice Response DHCP Dynamic Host Configuration Protocol DNS Domain Name Service NTP Network Time Protocol CDR Call Detail Record PSTN Public Switched Telephone Network 2 Getting started To Set IP address through WEB
65. s claiming to have loop back address as the source IP address are blocked 21 2 2 24 Malformed broadcast packets Malformed broadcast packets are blocked The packets having 0 0 0 0 as the destination address and or 255 255 255 255 as the source address are dropped D Link Confidential 44 DVX 1000 User Manual 21 2 2 25 Packets having source IP address as multicast IP Addresses Multicast IP address cannot be put in the source IP address of the packet Packet found with such IP address is blocked 21 2 2 26 Packets having class E addresses Class E being a reserved class as yet the packets having source destination IP as Class E address are blocked 21 3 FCC Compliance and Advisory CLASS B EQUIPMENT THIS EQUIPMENT HAS BEEN TESTED AND FOUND TO COMPLY WITH THE LIMITS FOR A CLASS B DIGITAL DEVICE PURSUANT TO PART 15 OF OHE FCC RULES THESE LIMITS ARE DESIGNED TO PROVIDE REASONABLE PROTECTION AGAINST HARMFUL INTERFERENCE IN A RESIDENTIAL INSTALLATION THIS EQUIPMENT GENERATES USES AND CAN RADIATE RADIO FREQUENCY ENERGY AND IF NOT INSTALLED AND USED IN ACCORDANCE WITH THE INSTRUCTIONS MAY CAUSE HARMFUL INTERFERENCE TO RADIO COMMUNICATIONS HOWEVER THERE IS NO GUARANTEE THAT INTERFERENCE WILL NOT OCCUR IN A PARTICULAR INSTALLATION IF THIS EQUIPMENT DOES CAUSE HARMFUL INTERFERENCE TO RADIO OR TELEVISION RECEPTION WHICH CAN BE DETERMINED BY TURNING THE EQUIPMENT OFF AND ON THE USER IS ENCOURAGED TO T
66. s mailbox Speak into your phone to record your message press any key on the phone when you are finished The message will be replayed for you Press 0 to save the message 1 to discard the message and end the call or 2 to re record the message If you pressed 2 you will have to repeat the steps starting at Step 3 If you pressed 0 you will be asked to set a priority for the message Press 1 to set the priority as Normal or 2 to set the priority to Urgent 7 3 2 Accessing your voice mailbox T 2 Dial the Voice Mail number from your phone Default number is 350 If you want to check the mail box of the extension you are currently dialing from enter your PIN Feature password using the phone keypad If you want to check the mailbox of another extension press you will be prompted to enter the extension number followed by the PIN number After the PIN number and extension is validated Press 1 to retrieve message from your mailbox or press 2 to customize your mailbox Note You can dial to end the call or dial 0 to go to previous menu from any of the menus 7 3 3 Retrieving voice messages from your voice mailbox When you enter your mailbox the number of messages currently in the mailbox will intimated You can Dial 1 to listen to current message 2 to listen to next message 3 to move to previous message 4 t
67. s that can be configured for the menu options is explained below Key This is the DTMF digit that activates the menu option If the user dials this digit the action specified will be executed Prompt Select the voice prompt that describes the menu option here eg Dia zero to contact sales The voice prompts can be uploaded through the voice prompts D Link Confidential 25 DVX 1000 User Manual configuration screen All the voice prompts that have been uploaded will be available for selection from the drop down box Action The four types of actions are possible for menu options Transfer to number Transfer the call to the number specified in the input box Dial Extension Prompt the user to dial an extension and transfer the call to this extension Sub menu Transition to another menu which contains further options Previous menu Go back to the menu from which the current menu was invoked This action will not be available in the top level menu If you have selected sub menu as the action for any of the menu options the sub menu configuration page for that option can be accessed by clicking on the sub menu hyperlink that appears in the menu option listing 6 6 1 Adding menu options 1 2 3 4 UI Select the key that activates this option from the drop down list Select the prompt that describes this option Select the action that is to be performed when the key is pressed If the action
68. ss is similar to the windows procedure 11 3 Viewing Upgrade History It is possible to view the upgrade history of the DVX 1000 from its web interface When the link History is clicked from the home page of the DVX 1000 web interface a pop up window appears This page contains details regarding what upgrades have been made on the board whether these upgrades succeeded who performed these upgrades the time of upgrade and so on These details can help to ascertain the patches applied to the system thereby helping in troubleshooting 12 Installing an SSL certificate The administrator can upload an SSL certificate to be used for site validation The web page for certificate upload can be accessed by clicking on the SSL certificate link in the main menu tree Select the certificate and the Key provided by the verification agency and click upload The certificate and key will be installed automatically and will come into effect after the system is restarted Please note that until the next restart the old certificate will remain effective If for any reason you wish to revert back to the default SSL certificate that was supplied with the NTE you can use the CLI to do so Please refer to the relevant section in Configuring the system through the Command Line Interface 13 Factory Reset DVX 1000 configuration parameters can be set to factory default values through web or RESET switch on DVX 1000 The following section describes the functiona
69. the following environments e Installation of a new enterprise IP communications network e Expansion of an existing enterprise communications network e Cost effective branch office communications DVX 1000 has the following built in components e Call Server A SIP based proxy server that is responsible for call establishment call control and call account management In addition to the regular call processing it offers a host of voice call features Auto Attendant The auto attendant is a complete automated attendant with customizable messages and configurable menu that helps the user to get to the required extension within the system e Voice Mail Server DVX 1000 has a built in voice mail server Voice mail server is responsible for managing voice mail boxes of individual users e License Server DVX 1000 comes with a license of maximum of 5 users and a set of basic features as default A set of advanced features and more number of users can be added to the system License Server manages licensing of users advanced features Provisioning Server Provisioning server is responsible for provisioning end points that support D Link s provisioning scheme Firewall A custom made firewall this monitors and controls the packets going in and out of the DVX 1000 CLI The Command Line Interface CLI is accessible through the console port of DVX 1000 The CLI allows the administrator to view and modify system configuration parameter
70. the preferred browser The web interface can be accessed using the URL http IPADDRESS where IPADDRESS is the address assigned to the DVX 1000 board The system configuration page can be accessed by clicking the system configuration link from the DVX 1000 web interface 3 1 1 DVX WEB Requirements The following browsers have been tested to be fully compatible with the DVX 1000 web interface Internet Explorer Version 4 0 and above Netscape Version 7 0 and above Mozilla Version 5 0 and above Galeon Version 7 0 and above O O OO 3 1 2 Configuring the IP IP configuration for the DVX 1000 board can be static or through DHCP The default factory setting for IP is 10 0 0 1 To bring the board up for the first time configure an IP for the board from the CLI interface Subsequently all configurations can be done through the web interface by accessing the board s configured IP 3 1 2 1 Configuring the IP address automatically using DHCP DVX 1000 can be configured to get it s IP through Dynamic Host Configuration Protocol DHCP To enable this select DHCP and click on Apply Please note that on some browsers redirection to the new IP is not possible In this case the new IP has to be ascertained from the CLI interface and the corresponding web page should be accessed 3 1 2 2 Configuring the IP address manually Assigning a static IP for the DVX 1000 is the recommended method for IP configuration as it is advisabl
71. time of the day date and or the day of week The configuration parameters can be accessed by clicking on the Setup hyperlink on the feature configuration page D Link Confidential 18 DVX 1000 User Manual The call is forwarded based on a set of rules that are displayed on the top pane of the web page by default this list will be empty Each rule has the following configurable parameters Forwarded No The number to which the call will be forwarded if it matches this rule Time Select a duration within which this rule will be active or select Always to make this rule active at all times Date Select the dates between which this rule should be enforced Days of week Select the weekdays on which this rule will be effective or select All days to activate this rule irrespective of the weekday 4 2 3 Modifying user details Clicking L icon in the EDIT Column in Call Server gt Users will allow you to edit user information All the information that is configured while adding the user except the User Extension can be modified here Please refer Section 4 2 1 for the details regarding the configuration parameters 4 3 Registrations Current user registrations can be monitored by accessing Call Server gt Registrations The administrator may add or delete a registration if required However registration through SIP messaging is recommended The following values need to be provided for adding
72. to be configured correctly for delivering mails The default administrative user s email id will be used as the sender s address for sending notification mails The SMTP server has to be an open relay mail server since DVX 1000 does not provide sender authentication credentials 3 1 6 Setting other configurable parameters The following options can be specified in this section RTP Port Min amp Max The minimum and maximum ports that DVX 1000 uses for its media Changing this also modifies the firewall settings to block ports other than the ones configured Operator Number The operator s extension that will be contacted if the call through the automated attendant fails or if the caller dials an invalid extension or no extension at all Operator User Group User Group of the operator D Link Confidential 9 DVX 1000 User Manual 3 2 Configuring the system through the Command Line Interface This section describes the DVX 1000 system configuration through the command line interface To access the command line interface connect the console port of DVX 1000 to the com port of your PC using the supplied console cable The terminal settings should be 15200 8 N 1 When the user connects to the DVX 1000 using the serial port he will be prompted for login name amp password The user must be an administrator to log on to DVX 1000 and execute any CLI commands Once the user name and password verification succee
73. xtension of the user Please note that this is the login password of the user NOT his SIP authentication password 4 2 2 Customizing features for users Clicking the icon in the Feature column in Call Server gt Users page will show the Feature Information for the corresponding user Activation and deactivation of all features for that user can be done from here The features currently available for configuration are described below Do not disturb Redirect all your incoming calls to your voice mailbox Follow me call forwarding Same as Call forward but the options for forwarding incoming calls can be controlled more minutely based on the time date and day of week This is described in more detail in the Section 4 2 2 1 Call forward Forward all incoming calls to the specified number Always Blindly forward all incoming calls No answer Forward incoming calls if it is not answered within the No answer timeout On Busy Forward incoming calls if the extension is busy Change feature password Change the password used for feature activation and deactivation from a phone This password is also used for accessing the user s mailbox No answer timeout The time after which incoming calls are forwarded when Call forward on No Answer is enabled 4 2 2 1 Configuring Follow me call forwarding Follow me call forwarding can be used to control the way incoming calls are handled based on the

DVX - 1000: Network Telephone Exchange User Manual - D-Link

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