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OTRUM Enterprise Reception Web 3.0

1. New Group Hew Item Translate Page 26 OTRUM I FLIGHT INFO CONFIGURATION Airport arrivals and departure information can be provided on a subscription basis for the guest The Flight Info Configuration tool allows the setup of which airports shall be included Flight Info Configuration New Airport Search IATA code Display name v OSL Oslo Airport Gardermaen TRF Torp Airport Sandefjord 1 10 J WEATHER LOCATION MANAGEMENT Weather forecast for multiple cities can be made available to the guest This is a subscription based service from Otrum The Weather Location Management tool allows the setup of which cities are to be included Weather Location Configuration New Location Sort Locations Search NonvayOslo Oslo Oslo USANew York New York Japan Tokyo Tokyo South _Africa Western_Cape Cape_Town 1 10 Page 27 The Movie Management tool allows for the configuration of the movies be promoted on the Otrum Enterprise main menu Zensual SPA Movies Watch the latest blockbusters Otrum Enterprise will automatically create the artwork and insert the price The hotel only must select which movies are to be highlighted in the menu by selecting YES or NO in the Promote column Movie management Search Promote Title Y Prod year Yes Wreck It Ralph 2012 Ho Battleship 2012 Yes Cloud Atlas 2012 Ho Ruby Sparks 2012
2. Set to 0 Permanent use of VIP code 1 Delete Cancel Page 24 OTRUM D MAINTENANCE TYPES This tool allows you to build a guest room inventory The inventory is then used by the housekeepers to report broken or faulty items in the room Maintenance Types New Group New Item Translate Bathroom Mirrar Toilet Sink Low Battery Configuration Low battery item Please select r E MAINTENANCE STATUS TYPES When a housekeeper reports a faulty item they must choose from a list of possible problems i e broken damaged fixed etc This list is configured here Maintenance Status Types New Status New Status Translate Fixed Default Actions Default action Open Y Default Done action Fixed Page 25 OTRUM F TEXT RESOURCES This is a small translation tool to enable simple translation of system text into different languages G VIEW BILL CONFIGURATION This setup window is used to match the transaction codes in the PMS with the real descriptions to appear on the guest s folio when they use the view bill function View Bill Configuration Export Import New Group New Item Translate H MINIBAR Use this tool to build the minibar inventory including the revenue codes for the PMS the prices and the total quantity of each item normally found in the minibar Minibar items
3. Delete The status of the items may be changed and if needed completed tasks may even be deleted Page 18 OTRUM 6 MESSAGES 9 Otrum Enterprise offers a simple but effective guest communication tool to be found under the Message Message Add group send message to all occupied rooms ee Dear Guest Due to essential maintenance the telephones in each room will be out of use from 10 00 till 10 15 on Wednesday Regards Front Desk Manager Messages will be send immediately to the selected rooms unless it is during the silent period setup within the server The Message tool also allows the hotel to broadcast a message to all occupied rooms simultaneously To do this just check the box Send message to all occupied rooms lf Group names have been used from in the PMS then the messages tool in Otrum Enterprise can be used to target a specific group of guests within the hotel Page 19 OTRUM 7 STATISTICS The statistics application gives an insight into the performance of the interactive TV solution within the hotel The application makes it possible to measure many factors including but not limited to VOD Revenues Pay TV revenues Top performing movies Feature Usage TV Channel Viewing Advertisement Performance Below is an example of the advertisement performance Advertisement Last 12 months Trend last 30 days Displa
4. ENTERPRISE WEB A collection of web tools that enables you to manage enterprise services User name Password Bookmark this address for later use Then enter the user name and password you have been provided with Page 5 C HOME SCREEN This is your home screen for the OTRUM Enterprise web application 71 54 217 217 222 8080 enter 5 54217 217 222 8080 enterprise web home jsf OTRUM Enterprise OTRUM R amp D Webdemo 3 0 0 CR5 out SNAPSHO Select Application System Configuration Message Statistics At any time you can press the home icon to return to this page Page 6 D THE APPLICATIONS There are 6 applications available in OTRUM Enterprise version 3 0 1 2 3 4 5 6 Pages Images Menu Rooms Message Statistics 9 iii F 4 OTRUM Pages Images Menu Rooms Message Statistics To select one of the applications you may click on the icon provided or use the dropdown function titled Select Application Page 7 Select Application Select Application OTRUM In this section you create edit and publish the hotel city information pages within OTRUM Enterprise These pages are displayed both on the TV and on the Otrum Connect app for iOS iPhone devices On the TV screen the guest is normally presented with a matrix of icons representing different hotel information categories This
5. may be alphabetical as in the example below or grouped into themes i e Dining Entertainment etc A TERMINOLOGY There are some specific terms used in the page creation these are explained below Matrix Icon Heading Description Sub Header Text Matrix Icon Heading Description Icon INFO Information Air conditioning in room system There is an air conditioning system control panel in every hotel room Choose a desire temperature panel If you wish to cool temperature switch on fan on the control panel Heading Airport shuttle There is an airport shuttle bus between the hotel and Pulkovo airport You may find the schedule at Reception Sub Header Bar Signature Russian Standard Bar Text B THE PAGE LIST NOTE Before you begin to create new pages it is advisable to upload all needed artwork first Please see the section starting on page 13 When you enter the Pages application you will be presented with a list of hotel info pages available in the system today If this is the first time you are logging in it will of course be empty In this tool you must enter the pages and the categories to which they belong Title This is your own name for the page not shown to the guest State Pages are either in DRAFT or PUBLISHED state Enabled Languages Quite simply which language versions are stored Page and Category List New Page New Categor
6. IMAGES ooo The Images section is used to upload view and delete the three image types used within OTRUM Enterprise ICONS MATRIX ICONS IMAGES Please see the image descriptions on page 8 If this is the first time you are logging in to this section then the library will be empty You can select each library using the dropdown provided on the right side of the screen Image Library _ New image dos Search Icons Matrix icons Page 13 OTRUM When adding a new Icon please use the image type PNG with the size 96x96 A ICONS Image Library Add Image Name Type Icons Image file To delete an icon just select it from the library and use the delete function provided Image Library dons Search Page 14 OTRUM B MATRIX ICONS When adding a new Matrix Icon please use the image type PNG with the size 140 x 207 Image Library Add Image To delete a matrix icon just select it from the library and use the delete function provided Image Library New Image safety roamservice parking internet questservice Page 15 OTRUM A IMAGES When adding a new image please use the image type PNG with the size 450 x 300 Image Library Add Image To delete an image just select it from the library and use the delete function provided Image Library New Image Image
7. OTRUM Enterprise Reception Web 3 0 June 2013 OTRUM Contents 1 JUSERWNIANUBAL na sole de 4 A ABOUT ENTERPRISE 4 5 I ROME Rm 6 THEAPREUCATIONS a T 7 2 a 8 TERMINOLOGY a 8 BTE PAS 9 ADDING NEW PAGES 10 D ADDING A NEW 11 ete ee 12 4 13 NOIN S 14 MATRE ONG areren a a E 15 CS cece cece eeueecceesesoecaceueasedeceaneeesaececceneseeeeeecaee 16 5 an ae a a 17 Ae CONTENT 17 B TECHNICAL 18 6 MES LC Sn ee ne eee ee 19 e upside 20 8 SYSTEM 22 A EMPLOYEE MANAGEMENT eee cette out 23 B ROOM STATUS CODES ra cv sacs ERE IPM a ENIMS 23 CONTENT POLICIES E 24 DI MAINTENANCE TYPE RR 25 E MAINTENANCE STATUS TYPES 00 0cccssvevcccsvevecsaveesesasseveranvevecsavessatavesvetasvevesnavev
8. Yes Django Unchained 2012 Ho Gangster Squad 2012 Ho Flight 2012 Ho Lincaln 2012 Ho Journey 2 The Mysterious Island 2012 Ho Project X 2012 Page 28 L ADVERTISEMENT MANAGEMENT With Otrum Enterprise 3 0 and later the hotel has full control over the TOP and BOTTOM advertisements on the right side of the main menu Zensual SPA Movies Watch the latest blockbusters 4 Options are available for either position 1 Digital Signage Teaser and Full Screen from webconference otrum net 2 Evolution Marketing Driven from portal evolution otrum net 3 VOD Promotion See page 28 4 Otrum Connect Automated advert for the iOS application Yellow spot Add source Source Default duration Remove Digital Signage 5 seconds X Evolution Marketing 5 seconds X Blue spot E Add source Source Default duration Remove VOD promotion 15 seconds X OTRUM Connect app promo 10 seconds X Digital Signage source URLs Add URL Source Spot image Remove http webconference otrum net demo slideshowEnterprise php X type teaser amp linkldentifier 0d85565a97fb885adb70f161a053f503 TK http webconference otrum net demo slideshowEnterprise php X type teaser amp linkldentifierz6f0a32396571c36c83tf77d7 edff5f3d01 1 http webconference otrum net demo slideshowEnterprise php X type teaser amp linkldentifier 7a9283d9798064126503ca4934423679 5 Page 29 OTRUM Any of the 4 options can be added to either the upper or lo
9. enes 25 OURCE 45 5 4 a 26 G VIEW BILL 26 P MINIBAR c 26 FLIGHT INFO 27 Page 2 J K L Page 3 WEATHER LOCATION MANAGEMENT MOVIE MANAGEMENT ADVERTISEMENT MANAGEMENT 1 USER MANUAL A ABOUT OTRUM ENTERPRISE WEB Together with your OTRUM Enterprise in room interactive solution OTRUM provides hotel staff with an easy to use web application for the configuration setup and monitoring of the system installation Zensual SPA Movies Watch the latest blockbusters This intuitive web application can be accessed from any web enabled device connected on the same network as the OTRUM Enterprise server Alternatively if your OTRUM Enterprise server is available via a public IP Internet address then you can access the web application from any internet connection either fixed or mobile In some circumstances you will need to use the browser on the OTRUM Enterprise server The web address for your web application will be provided at installation Page 4 OTRUM B LOGGING IN Open your web browser and type the address you have been given for your local installation lt 192 168 10 254 8080 enter gt 192 168 10 254 8080 enterprise web login xhtm
10. press Save and Close button Page 10 D ADDING A NEW CATEGORY To add a new page press the New Category button OTRUM This will load an empty template where you can complete the available fields Edit Category Untitled Support for matrix icon The matrix icon is a custom picture used for matrix navigation Special rules apply on width and height Images should be produced by an experienced designer Add matrix icon Add icon English unpublished Russian unpublished Spanish unpublished German unpublished Azerbaijani unpublished French unpublished Turkish unpublished Description Write a short text about the menu element Save and Close g Delete Last saved 19 02 Publish language STEP 1 Start by adding both the Icon and the Matrix Icon both chosen from the image library STEP 2 Add the title of the category and images for one language STEP 3 Press the Publish Language link STEP 4 Repeat STEP 2 and STEP 3 for all languages To exit press Save and Close button Page 11 OTRUM The Menus tool is used to configure the guest menu layout the TV Menu Tree Update Menu Add Remove t Move Up 4 Move Down Root To add a new item to the menu use the button provided Within this menu you can also place the pages in the correct categories See page 7 null matrix Restaurants matrix Page 12 OTRUM I
11. s lx AN form atinmm 22172 B information im g quest service img conference 3 e Page 16 OTRUM The rooms application allows hotel staff to handle the blocking of payable and or adult movie content on a room by room basis In addition the rooms application offers access to the technical maintenance options for the room A CONTENT POLICY By selecting the rooms application a list of all rooms is shown Rooms Export g Print _ Show only issues Guest room 1005 Vacant Black all Guest room 1006 Occupied Allow all Guestroom 1007 Block all Guestroom 1008 Allow all Guestroom 1009 Allow all Guest room 1010 Black all i Wales tree To change the status of guest room select the room number in the left column Guest room 1009 Content pote mowai e Agnetha S derg l Block offensive Uses Room number Block all Page 17 OTRUM The search field can also be used to narrow down the list of rooms B TECHNICAL MAINTENANCE If there are open technical maintenance jobs to be completed these are also listed at this point Content policy Mr Smith Uses Room number Maintenance issues Outlet for Laptop Delete Toilet Delete Sink Delete Low Remote Battery Delete Trouser press Delete Table
12. ther Location Configuration Movie management Advertisement Configuration Page 22 OTRUM A EMPLOYEE MANAGEMENT Setup of housekeeping staff their system language and the preferred radio station for background music in the room Employee Management New Employee EMEN NEN GIN INE M B ROOM STATUS CODES Setup of the matching room status codes found in the PMS This ensures that the housekeeper sends the correct status to the PMS when working on a guest room Room Status Codes New Code Translate Vacant clean 3 LT 2 Checkin Checkout Actions On checkin Do nothing On checkout Do nothing Page 23 OTRUM C CONTENT POLICIES On check in the front desk can send 10 different VIP codes to the guest room this setup is used to configure the behaviour of content blocking and pricing based on the VIP code Permanent configuration can be set i e if business rooms are to receive a set discount at all times Content Policies VIP code 0 VIP code 1 VIP code 2 VIP code 3 VIP code 4 VIP code 5 Allow all VIP code 7 Allow all VIP code 8 VIP code 9 Allow all Block offensive Block all Allow all Allow all mn amp co 4 Allow all e Allow all Content Policy VIP code 1 code 1 Con SE Blocking Block offensive o q PMS mappi a PMS mapping n
13. wer window at any time Each item in the playlist has its own duration which can be set as the new item is added to the playlist When adding digital signage you will also need to add the Digital Signage source URLs from webconference otrum net These URL s you can find when you login to your area in webconference otrum net Each time you pair a teaser and a full screen image you must press get Enterprise link this is the link that you then need to use in the Advertisement Management in Enterprise Web Enterprise link http webconFerence otrum net slideshowEnterprise php type teaser amp amp linkldentifier217b41602c43e12ca91e6d4c674694bc9 Page 30
14. y Search Title State Published languages Type swimming en Category Restaurants Category Entrance en Page Hotel info en Category Test en Category To edit an existing item click on the name of the item in the left column Each page belongs to a category i e Category Room Service Menu Pages Breakfast Lunch Dinner Or Category Hotel Information Pages Restaurant Spa Bars Page 9 OTRUM C ADDING NEW PAGE To add a new page press the New Page button This will load an empty template where you can complete the available fields Edit Page Save and Close Untitled IIR Rer Dr mittel ove ou 5 Delete Last saved 05 54 Support for matrix icon The matrix icon is a custom picture used for matrix navigation Special rules apply on width and height Images should be produced by an experienced designer Add matrix icon Add icon Norwegian Bokmal unpublishec English unpublished Arabic unpublished New Page Title Insert sub header New Page Text Add image Add paragraph Publish language Description Write a short text about the menu element STEP 1 Start by adding both the Icon and the Matrix Icon both chosen from the image library STEP 2 Add the header sub header text description and images for one language STEP 3 Press the Publish Language link STEP 4 Repeat STEP 2 and STEP 3 for all languages To exit
15. ys Unique ads POPUP_BANNER 1 628 2 A 22 Vs U SA A L PA SPOT 4 357 931 17 m titi Page 20 OTRUM This example shows the viewing levels of the available TV channels in the guest rooms TV Channels Last 12 months 30 000 00 25 000 00 20 000 00 F 15 000 00 10 000 00 5 000 00 0 00 Sweden NRK1 TV3 Sweden Kanal5 Viasat Fotboll CNA TV 6 SVT2 BBC World ZDF Other Channels Channel Here we see an overview of the hotel s revenue performance VOD Revenue last 12 months Total Revenue last 12 months Revenue Openings last 12 months 80 000 100 000 z 80 4 1 0 50 60 000 40 000 Paid Price 20 000 Januar Februar Mars April Januar Februar Mars April Januar Februar Mars April Month Month Month Bl equipped room Bl occupied room B total Openings per occupied room Page 21 OTRUM 8 SYSTEM CONFIGURATION The system configuration can also be controlled through the Enterprise Web application system Configuration The configuration options allow the system admin staff to setup the solution to meet the needs of the hotel System Configuration Employee Management Room Status Codes Content Policies Maintenance Types Maintenance Status Types Text Resources View Bill Configuration Minibar Flight Info Configuration Wea

OTRUM Enterprise Reception Web 3.0

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