Encompass LE User Manual
Contents
1. Encompass LE User Manual Online Control Center Single Chain Site Login Logging In CONTROL CENTER LOGIN User ID c Fassword H The UserID is the email address registered or the serial number of the receiver at the location The Password for the account was either chosen by the client or assigned upon initial setup and is the only way of differentiating the account if the client uses the same email address on multiple sites For example if a client has multiple accounts with the same email address and password the system will automatically log in to the first record in the database Itis recommended in these cases to either use the serial number for login purposes or use different passwords per account If you are unable to access your account or receive an error of invalid username password please click the hyperlink labeled I cannot access my account located at the bottom CONTROL CENTER LOGIN HELP Follow the link and your password will be sent to the registered email address on your account forgot my UserID Call the Encompass LE Help Desk at 1 800 331 3340 ext 3997 for assistance If you have logged in before but have forgotten your password click the hyperlink I forgot my password From there you will be able to have your password sent to the email address registered on your account If you have not logged in before or are having difficulty in retrieving your password please email us2. Q1 Promos 1 5 3 1 2008 jor fos os Time fos foo Jam Boost OFF 03 07 fos vw Ww Mw Mw Mw M M Stop Sequence 05 03 Time fos foa pm Boost OFF 03 01 08 All Su Mo Tu We Th Fr a sequence The Start and End Date are not required fields As with Dayparting the Start Date is saved as today and the End Date is left open This will continue to play messages until you go back in and change it The same principle applies to the Stop Sequence command When using a closed command as seen in the example above be sure to set the Stop Sequence dates to be the same as the sequence Otherwise it will continue to transmit and can have a negative impact on service Please note The Stop Sequence command will stop all active sequences Adparting Adparting is a live streaming satellite delivered service that broadcasts advertisements to single chain sites that have met certain required criteria To activate an ad simply check the group of messages that apply to the zone and click Continue If broadcast Adparting is not used by the client a message will appear that states Adparting is not available for Your Company Click Help to learn more Simply continue to the next page Are You Sure This page will present you with the information on each zone Double check that everything is correct paying close attention to the zone name If multiple zones exist and the Submit button was used t
3. at lesupportteam muzak com or call the Encompass LE Help Desk at 800 331 3340 ext 75120 Edit Site Info Logged In s 564285 Log Out Affiliate sandiego Muzak ACC 000 265485 Number Chain YourCompany Store Number 55 Local Messaging Address Upload Local Message City Upload your Local Message to the system by clicking vty here State CA Modify Local Message Change an existing Local Message rip Delete Local Message Phone Delete an existing Local Message Email Password Now Playing Notes re What s Playing Now Find out what song is playing now on any of the Muzak satellite programs Continue to Receiver Settings Page This screen allows you to update your information Upon first signing into a new account you may notice x s or invalid information This is used as a placeholder upon initial setup and we encourage you to update your site information so we can better address any issues you have in the future Main Please note Navigation links can be found throughout the system These are helpful for jumping back to the previous page or menus within the system The Help link is located in the top right corner this gives you access to a dynamic help document that will assist you throughout the system Local Messaging This function allows the use of customized messages within chain sequence scheduling The sequence is set by the chain profile and may contain Local Message 1 This is useful f
4. it is often desirable to schedule the Holiday daypart every day of the Holiday music season as seen in the example below Since the site can change the program on the receiver this allows the site to start the day on the selected Holiday program while still giving the site the ability to select other programs if they choose Start Date optional End Date optional Ziv w iw e 6r foo fam fsosHTS A al alll call ala Co ioin aoe l 07 0 07 welt lie lie lie ii i of i2 ef 00 pm HOT FM z tm i e r einn igi lt ie Co MEI KIE 06 j J00 Jam 949 OFFAIR Eie he re r e fool am Ja ea a wel a e T 06 00 Jam o0s HITS ad rerperr Pame e J ES voile ii lie ii ii 127 00 pm HOT FM v cerere PA P ma m _J gt OE All Su Mo Tu We Th Fr Sa Time Program A complete listing of the Holiday music programs and dates each program is available on our Web site at www muzak com Please note These dates are sometimes changed prior to air but are a good representation of when special music programs become available Sequence Scheduling Sequence Scheduling will allow you to set specific start times and days when message sequences play Modify Sequence Schedule for Chain Profile YourCompany Sequence Scheduling enables you to schedule Sequences to play atthe time of day you choose A Boostvalue of OFF will play the Sequence atthe same volume as the music A boos
5. select the days and time you wish to unmute the zone The following would mute a zone during the week Monday through Friday between 9 00pm and 7 00am Please note All times in the control system are in Eastern Standard Time EST please account for any difference in your time zones when working with dayparting and sequence scheduling Dan Wale LUpPuUrial All Su Mo Tu We Th Fr Sa Time Program End Date optional rieel le ie le le oo Dos pm Mute r m mam aM i i gt Cie r F F F e for 0z amz UNmuTE 2 a pa e WARNING If MUTE is used don t forget to set an UNMUTE for the time you wish the music to return Please note Dayparts are not required to be in order of occurrence this allows the user to add to the bottom of the list instead of re ordering with every adjustment However it is HIGHLY recommended when possible to re order your dayparts to make them easier to follow This will not only help you but if contact with NOC is necessary the control operator will be able to more easily understand and can help prevent a lengthy call time Authorize All ON OFF allows all available programs to be enabled on the receiver during the specified ON period This is useful if you only have the site set up for a few programs but have employees working after hours This will enable your work crew to listen to any available program wh
6. 86 oe S If Edit 0 Edit Edit Edit submit Please note The Chain Profile settings take precedence over settings for individual zones These restrictions will be shaded and editing will not be possible Please check with appropriate corporate or franchise management to verify what you are allowed to customize It 1s recommended that chain profile users create zones for local exceptions to prevent these sites from having to update manually Zones that are restricted will appear as unavailable when you are logged in as a single chain site You will not be able to change these settings Refreshing these sites can be accomplished by using the Submit button or the Edit link beside the appropriate zone Program Selection Program Selection refers to the music programs available by using the program select buttons on the front of the receiver This selection can be made in by either clicking the check boxes beside the individual programs or by using the Select All Programs button to check all the program boxes on the page It will also check at the Authorized for All check box which will automatically authorize any new additional program that Muzak adds to the Encompass LE experience Modify Program Selection for Site 900 123456 On this page you can select one music program all music programs or a subset of programs to be available to your receiver They will appear in alphabetical order on your receiver Logged In A
7. 949 OFFAIR THE CIRCUIT TROPIC BREEZES CustomProgram a I MUSIC PRGM Continue Daypart Schedule Daypart Scheduling or Dayparting 1s the process of setting a schedule that can change the program selection mute unmute and authorization for a specified period of time NOTE All receivers should remain powered on at all times A receiver must be on to receive daypart commands and messaging Please note if the receiver is muted for any reason the front display will read MUTED BY NOC and the output will be silenced As mentioned earlier chain profile settings take precedence over single chain site settings If a refresh is made to the chain profile the site will revert to chain profile settings i f i S Jld lL Vd le UPUUTHAI All Su Mo Tu We Th Fr Sa Time Program End Dake oplonal Cara wf wf v 06 100 Jam FM ONE t AA A Ae fons rove J gt E i e v v w 127 1007 porn HITLINE z re r e fe e ie oo o A a e e e e Wf 06 00 am ragg ki m C m A o mw a ool A je araca r 12 00 pm Y 9sHTS amp Fe o le ole oie fie ool Tem melania LaA aAra 7 vi 06m 100m Jam so HTs O H FREE ea ea m SSS arara e v 10 30 Jam CONCRETE BEATS S Ferre Pa fox favs e a Selecting mute within the Program column will mute the zone at the time selected on the days selected To unmute simply use the unmute command as another line and
8. ay using the same Start and End Dates The following is an example of a simplified Holiday setup The regular program start and end date has been set to December 31 this is the day we want to go back to normal programming The Start and End Date are the same because this only needs to send the command once not every day l l e PRE Start Date optional AN S Ww i l Al Su Mo Tu We Th Fr Sa Time Frogram nd Date optional paoa E Creer ors ea e EEE mieie P e le e a ea famed Jorge To have your regular programming play until the start of the Holiday music season and then return to your regular programming at the season s end you will need to add an end date on the last day you want your regular programming to be scheduled Create a daypart to start your Holiday program on the day and date you want to begin your Holiday music Then recreate the existing daypart with a Start Date to coincide with the day and date that you want to resume your existing daypart after the Holiday music season ia a a ne l Start Date optional All Su Mo Tu We Th Fr Sa Time Program End Date optional fons H Efe r oE ool am x Marae T m Hom E Eheim m m m mm pz oo pme EE 12 07 os 9 0FFAR miie e foo fam aluo fons H cje m m e oE ool mE ACECE A om Hom HE ERRI e fos ome ie E 11 When programming a receiver that has multiple programs selected on the Program Selection screen
9. e Browse button and select the message file you wish to use and then click Upload File Uploading times depend on the size of the file and your network connection please allow adequate time for uploading to finish Failure to do this may result in an incomplete or corrupted file Please note All message files must follow the rules listed on the page Do not use files that are not the correct format this may have adverse affects to your service Main Upload Local Message Logged In s 200577 Log Out Name 30001 Description Location Address and Store hours Type Audio Upload file Browse Upload File Format of File Your message file must meet the following criteria MP3 4 or 128 kbps 44 1KHz sampling rate e MONO If during this process you encountered an error and wish to check the status of this message simply return to the Main menu and use Modify Message Modify Message Main gt Modify Local Message Logged In s 200577 Log Out Choose the Local Message you wish to modify Local Message Local Message 1 Local Message 1 Local Message 2 Local Message 3 Local Message 4 Local Message 5 Local Message 6 Local Message T Local Message 5 Single Site Logged In 200577 La Local Message 9 Local Message 10 Local Message 11 Local Message 12 Local Message 13 Local Message 14 Local Message 15 This screen will allow you to view existing messages and see the
10. en working late stocking or cleaning Please note You must set a daypart to change the program back to your regular selection otherwise the receiver will stay tuned to the program listened to that evening In the example below the site determined that they would give their night crew employees access to all programs starting at 9 30pm Then at 6 00am the programs would once again be restricted to the site s standard programming City Lights 10 i at Start Date optional All Su Mo Tu We Th Fr Sa Time Program End Dake optional AUTHALLOFF ri m r i os ie foo ami si eues H Cere ea oa e aas Farar pm puman gadadggddio jeiz a a y Special Holiday Dayparting Special attention needs to be paid to dayparting Holiday music for an extended period of time The first daypart is set to change to the Holiday program of your choice Make sure that you check the day of the week to match the Start and End Date that you desire for your Holiday program Since the command only needs to be sent once to take your receiver to the Holiday program you only need to send these commands one time Once on the Holiday program the receiver will remain on this program until you send another daypart at the end of the Holiday music season to return to your existing program To accomplish this create a dayparting command to return to your regular selections at the end of the Holiday music season again only sending the command one d
11. hen these are not in use they display the Muzak program number and OFFAIR see image below If selected within the control system they will be available on the receiver however between Holiday music broadcasts no music is transmitted on these programs Selecting these and keeping them active on the zone saves time and prevents you from having to re enter the control system during every holiday season It is recommended if you wish to have holiday music during the year to have these selected Holiday programs include Mardi Gras Valentines Day St Patrick s Day Cinco De Mayo Summer Fun Independence Day Oktoberfest Halloween Veterans Day Thanksgiving Traditional Christmas and Secular Holiday De ee a F n ae M a P Ll a ee T hed a i SONGBOOK Body amp Soul INTERMEZZO SWING KINGS AURA MOODSCAPES l UNFORGETTABLE BREATHE PIANO amp GUITAR Decades THELIGHT I PLAZA 50s amp 60s HITS Specialty E M 70s HITS l GUMBO Holiday M 80sHITS KIDTUNES 947 OFFAIR 90s HITS SHAG BEACH 949 OFFAIR THE CIRCUIT TROPIC BREEZES Continue Custom Programs Custom programs will be listed at the bottom as shown below if included in Muzak service l OVWIT G KINGS l AUKA l MUU SLGAF ES l UNFORGETTABLE BREATHE PIANO amp GUITAR Decades THELIGHT PLAZA 50s amp 60s HITS Specialty UPTOWN 70s HITS GUMBO Holiday M 80s HITS KIDTUNES 947 OFFAIR M 90s HITS SHAG BEACH
12. ir status The Local Message Service is limited to 15 messages per site Please note Different stores within a chain may use different descriptions therefore the descriptions are not displayed Delete Message This feature is handled similarly to Modify Message Simply select the message you wish to delete click Submit and then verify on the proceeding pages Now Playing You will notice on the right side a What s Playing Now link Clicking on this link will direct you to the What s Playing Now page From here you can select music programs and see the name and artist of what is currently playing This feature will also show the previous 10 songs that have played on that program This feature is available for all Muzak programs excluding Environmental This feature will not work with custom music programming Encompass LE 2 Online Control Center 7890 What s Playing Now Windows I E BX http 12 19 54 83 wpn 012 html v Fie Edit View Favorites Tools Help D What s Playing Now Now on 7390 Til I Hear it From You by Gin Blossoms Main What s Playing Now Logged InAs 280010 Log Out Pop 7890 The last ten songs on 7890 aS Can t Hardly Wait by Replacements BACKPAGES Disco Inferno by Tramps FM ONE ain Love radio mix by Enrique Iglesias feat L HITUINE mS Plus One by Haircut One Hundred HOT FM She Drives Me Crazy by Fine Young Cannibals Rock Don t Let Me Be Misunders
13. o edit you will need to confirm all zones Selecting the Submit Changes button will send the info to the receiver sometimes referred to as a refresh If the changes are incorrect select the Return to Main button keeping in mind that any changes will be lost 13 Confirm Changes for Chain Profile YourCompany Chain Logged In YourCompany Log Out Are you sure Below are the settings selections you have made for this Zone Ifthese are correct click on Submit Changes to finalize your selections Ifthey are not correct click on Return to Main to start over Do not hit the Back button on your browser All settings for Chain YourCompany one EST Dining Selected Programs Count 5 ragg BACKPAGES FM ONE HITLINE HOT FM Daypart Scheduling S MT WTF amp Time Start End Program E E E E 50am Ws AUTH ALL OFF E E E E E npm Fe AUTH ALL ON E Aam 11s CITY LIGHTS E E Apam TIEMS 120008 947 OFFAIR Sequence Scheduling s M iG w T F s Time Start End Sequence Boost s la lala e OOO am 0S8 XOVOS YourCompany 00001 Q1 Promos 1 5 OFF 3 1 2008 08 00pm ose ozmos Stop Sequence OFF Return to Main Submit changes Please note for more assistance the Encompass LE Help Desk is available at 800 331 3340 ext 75120 14
14. or messages that are unique to a single site within a chain such as store location and directions hours of operation or specialized local offerings within the store itself This has to be controlled by the chain operator and usage stated within the chain itself Please note The sequence containing Local Messages must already be set and loaded to the receiver These messages are transmitted when uploaded by the individual site NOT when refreshing a sequence These are stored using Spot 300001 300015 on the receiver these slots are reserved solely for this purpose Upload Local Message Begin by giving the message you intend to upload a description This field is limited to 40 characters and the standard format is Message Number if attained from Muzak and a brief description including the run dates For example 2 A456815 Brand Water 01 15 08 03 20 08 If there is no intended stop date a common abbreviation is tfn or till further notice this is also assumed if no dates are included in the description Main Upload Local Message Logged In s 200577 Log Out Choose the Local Message you wish to Upload Local Message E E MESEC ERE Label your message file with a descriptive name that will be easy to understand if you return to the ad later Description After creating your message description click Submit to proceed to the next page The following screen will allow for upload of a message Click th
15. s johndoeg yourdomain com Log Out Program Selection settings for Zone Zone A Serial Number 696469 Select All Programs Authorized for All Clear All Programs Pop Latin Electronica M 7890 F CALIENTE POP FREQUENCY BACKPAGES ESTILOS METRO FM ONE FIESTA MEXICANA NUJAZZ HITLINE l LAFRONTERA M NULOUNGE l HOTFM LAMUSICA STROBE a ee Hovering the mouse over the programs will reveal a popup box displaying the program description energy level target audience lifestyle and some examples of the Muzak Audio Architects skill in advising if the program you are viewing fits your business The programs are grouped under 15 different Genres of music styles to help you in making your programming decisions HITLINE _ LAFRONTERA NULOUNGE CO HOLFM LAMUSICA STROBE Rock FEEDRAAlive and full of energy Hot FM brings fond memories to life by blending hits from the 805 and 90s with a healthy dose of todays chart toppers This is a NKD err popular program that is great for a broad audience and lively experience rn nipo Energy Level PERIM Medium to High g Target Audience Lifestyle JAdults age 21 54 L STYLUS Urban Suburban active adult l VARSI Applications Casual urban suburban adult retail restaurant specialty retail urban Classics lounge bars coffee bars CASHMERE CONCRETE BEATS O UTLEITALY The Holiday Genre contains two music programs W
16. the messages are playing 1 e On Hold In Store Pump Side or can describe a zone in terms of the messages programmed to run in that zone 1 e carwash stores deli stores and deli floral stores Zones should only be altered by an authorized person familiar with the breakdown of the messages If you have more than one zone and wish to change a particular zone click Edit beside the zone you wish to modify Program Daypart Sequence Soa Selection Schedule Schedule rida PST Dining n 564285 Ge amp Iw Edit Edit J Edit Edit PST Patio Edit 564286 eo 8 V Edit _ Edit _ Edit Edit fone Serial A B Modifying an entire site including all zones and all selected features can be done by simply clicking the Submit button located at the bottom of the page Changing a single option within a zone can be accomplished by clicking Edit beside the check box under the appropriate column For example for simple program changes click Edit beside the check box located in the Program Selection column Modify Receiver Settings for Site 900 265485 On this page you can modify your Program Selection and Dayparn Schedule Click Edit nextto the one Name to modify all settings you have selected inthe check boxes Click Edif nextto a checkbox to change the settings for that program option only Logged In s 564285 Log Out fone refers to an area this receiver supplies music to It should have a descripti
17. tood by Santa FEEDBACK Esmeralda feat Leroy Gomez n 3 INKD a se PERIMETER I ve Got You by Marc Anthony ROCK SHOW Want Ads by Honey Cone STYLUS VARSITY Classics CASHMERE EXPRESSIONS JUKEBOX GOLD Roots LOVE SONGS ACOUSTIC CROSSROAD EASY INSTRUMENTAL MO SOUL LUCILLE ENSEMBLE REFLECTIONS ROADHOUSE ENVIRONMENTAL SONGBOOK Body amp Soul INTERMEZZO SWING KINGS AURA MOODSCAPES UNFORGETTABLE BREATHE PIANO amp GUITAR Decades THE LIGHT PLAZA 50s amp 60s HITS Specialty UPTOWN 70s HITS GUMBO Holiday 80s HITS KIDTUNES 947 OFFAIR 90s HITS SHAG BEACH 949 OFFAIR THE CIRCUIT TROPIC BREEZES Click the Main link located at the top left of the screen to return to the Main Menu Main Click the Continue to Receiver Settings page on the Main Menu to begin the process of programming your Encompass LE Receiver Modify Zones amp Receivers On this page you will see all of the zones at this location A zone refers to areas of unique programming within the same physical location For every unique area of service within a site a different zone is needed Zones Zone names are limited to 16 characters and should describe the area the music is affecting 1 e Dining Lobby On Hold etc as well as time zone or geographic information These are available via a pull down list and naming is determined at the Chain Profile level Zones are also utilized for message delivery A zone s name can be a simple description of where
18. tvalue of LOW will play the Sequence ata slightly higher volume while HIGH will be even louder Chain Logged In YourCompany Log Out sequence Schedule settings for Chain Profile YourCompany one EST Dining Clear All Selections Start Date All Su Mo Tu We Th Fr 5a Sequence End Date nooo oooo o Oa L E L E Time E H Boost OFF E E H m a m m m n A S Time m I Boost OFF e e The All button will select all days of the week The time selected will be when the sequence will start playing how often each message within the sequence plays is determined by the interval selected when the sequence was created Boost can be set for OFF LOW OR HIGH When OFF is selected the messages are played the same volume level as the music LOW will increase the volume of messages above the music by 3db while HIGH will increase the volume of the messages above the music by 6db These are very slight differences but sometimes allow messages to stand out or pop and can impact customer attention 12 The Start and End Dates are handled in the same manner as Dayparting Simply set the date you wish the messages to start playing The End Date determines when they will cease To stop a sequence use the Stop Sequence command found in the Sequence pull down column See the example below Clear All Selections start Date End Date Vw Mw Mw mM hw M M YourCompany 00001
19. ve name such as Dining Room Lobby etc Program Daypart Sequence Selection schedule schedule ies lend Zone Serial AIB PST Dining Edit 564285 eG amp re Edit Iw Edit Edit PST Patio Edit 564286 a amp ag Edit Edit Edit Edit submit Please Note A check mark signifies that a section is being actively used Do NOT uncheck options prior to making a selection This action will delete the data within that option For example if the check mark is present on the Program Selection column and is then removed the receiver on that zone will revert back to an unauthorized status and display AUTHORIZE VIA WEB OR NOC on the display as though it had not been installed This can be facilitated easily by re adding programs to the site lineup Simply follow the steps below under Program Selection Modify Receiver Settings for Site 900 265485 On this page you can modify your Program Selection and Daypart Schedule Click Edit nextto the Zone Name to modify all settings you have selected inthe check boxes Click Edit nesxtto a checkbox to change the settings for that program option only Logged In s 564285 Log Out fone refers to an area this receiver supplies musicto It should have a descriptive name such as Dining Room Lobby etc Program Daypart Sequence Selection Schedule Schedule dies oll fone Serial A B PST Dining Edit 564285 amp att Edit Edit Edit a PST Patio Edit 5642
Download Pdf Manuals
Related Search