IP705 Phone User Manual - AltiGen Communications Philippines, Inc.
Contents
1. a ALTIGEN COMMUNICATIONS IP 705 Phone User Manual 07 2009 4290 0014 WARNING Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems This is a criminal offense Currently we do not know of any telecommunications system that is immune to this type of criminal activity AltiGen Communications Inc will not accept liability for any damages including long distance charges which result from unauthorized and or unlawful use Although AltiGen Communications Inc has designed security features into its products it is your sole responsibility to use the security features and to establish security practices within your company including training security awareness and call auditing NOTICE While every effort has been made to ensure accuracy AltiGen Communications Inc will not be liable for technical or editorial errors or omissions contained within the documentation The information contained in this documentation is subject to change without notice This documentation may be used only in accordance with the terms of the AltiGen Communications Inc License Agreement AltiGen Communications Inc 410 East Plumeria Dr San Jose CA 95134 Telephone 888 AltiGen 258 4436 Fax 408 597 9020 E mail info altigen com Web site www altigen com TRADEMARKS MAX Communication Server MaxAdministrator MaxCommunicator MaxAgent MaxSupervisor MaxInSight MaxOutloo2. 2 Enter the target telephone number 3 When the call connects press the Conference button again OR the button to cancel the conference and return to the original party The number of parties allowed in a conference call depends on the AltiServ system In general up to 6 parties are allowed To conference an incoming call when no conference is in progress 1 Connect to a caller 2 Get incoming call whose Caller ID or Caller Name is displayed on the LCD Call waiting tone is played 3 Press the Enter button to answer caller and place the original caller on hold 4 Press the Enter button to select the original hold call 5 Press the Conference button to create a conference and join both callers If a conference is already in progress to conference an incoming call 1 Press the Enter button to answer the incoming call all other conference members remain in conference 2 Press the Enter button and select one of the members in conference displays ConfHold then press the Conference button to join the incoming caller to the conference The user who initiates the conference call can select another conference member s call and drop it from the conference To drop a conference member 1 Use the buttons to select the member to disconnect 2 Press the button to disconnect this caller This feature is not available to other conference members even when the conference initiator hangs up Con
3. f The digits are automatically dialed when this function key is User pressed Defined Headset Speaker To use the speakerphone 1 Press the Speaker button 2 To disconnect the call press the Speaker button again Transfer During a call 1 Press the Transfer button which places the call on hold 2 Dial the number you want to transfer the call to 3 Hang up if the party answers the call or press Transfer again to complete transferring 4 If the party refuses the call return to the original call by pressing the button or the Flash button Voice Mail 1 Press the Voice Mail button 2 Enter voice mail password The Message Waiting light blinks when a voice mail message is waiting TheLCD displays the new voice mail count which includes only unheard messages when onhook IP 705 Manual 31 Volume To adjust volume on handset speakerphone headset 1 Depending on which volume you want to adjust take the phone offhook by lifting the handset pressing the Speaker button or pressing the Headset button 2 Press the Volume button The device name and volume level appear in the LCD 3 Press the left side of the Volume button to decrease the volume press the right side to increase the volume To adjust ringer volume 1 Leave the phone onhook 2 Press the Volume button a sample ring plays and the volume level appears in the LCD 3 Press the left side of the Volume button to decrease the volu
4. line shows the Call n n display If the agent is a member of multiple workgroups you can use 4 w to view the queue status of all workgroups the agent belongs to This feature can be enabled or disabled through the Display Workgroup Status check box in the AltiGen IP Phone Configuration Page in AltiAdmin ACM Admin 26 IP 705 Manual CHAPTER 4 User Guide The LCD Screen In normal operating mode the phone s LCD screen displays the time and the extension number on the first line 12 00 PM x555 MISSED xx DND Other messages you may see MISSED xx Number of calls missed xxVM Indicates the number of new voice messages Appears in place of the extension number when there are voice messages If an activity code has been set on the phone that code is displayed in place of the extension number or voice mail count Examples of activity codes are MEETING AWAY TRAVEL DND or FWD The extension has Do Not Disturb on or is set to forward all calls Workgroup Status Display When the IP 705 phone has been enabled to display workgroup status and the agent is in idle state the LCD displays the following QL5 QT12 Vv G2000 NRDY Figure 6 IP 705 Workgroup Display example e QL number of workgroup queued calls up to 99 QT current longest queue time in seconds WG last four digits of the workgroup number The second line in the LCD displays one of the following agent states LOUT logout NRDY
5. not ready IP 705 Manual 27 DND do not disturb FWD forwarding The area is blank if the agent is in any other state When a call rings the agent or when the agent is making an outgoing call the second line of the LCD is changed to Caller ID or dialed digits display and the first line stays the same However when more than one call is outstanding the first line shows the Call n n display Basic Phone Operation Indicates a normal operating mode phone feature which is available only after registering the IP 705 with the phone server and logging in as an extension FUNCTION KEY SEQUENCE Auto Answer 1 Press the Menu button select PHONE SETTING then select AUTO ANSWER 2 Use the buttons to enable disable Auto Answer mode and press Enter 3 Select AUTO ANS RING from the menu 4 Setthe number of seconds to ring before auto answer 1 20 and press Enter 5 Select AUTO ANS DEV from the menu then select from speaker or headset as the Auto Answer device and press Enter Call Log 1 With the phone onhook press the Call Log button 2 Use the buttons to scroll to the number you want 3 Press the Enter button to dial the number The Call Log stores up to 99 incoming numbers 28 IP 705 Manual User Guide Conference To initiate a conference during a call 1 Press the Conference button this automatically selects a new line and places the other party on hold
6. number The RMA number should be clearly marked on the outside of the box in which the material is being returned For example Attn RMA 123 AltiGen Communications Inc 410 East Plumeria Drive San Jose CA 95134 Upon authorization of return AltiGen will decide whether the malfunctioning product will be repaired or replaced 2 To obtain warranty service you will be required to provide a The date and proof of purchase b Serial number of the product c Your name and company name d Your shipping address e A description of the problem 3 For additional information contact your AltiGen Dealer or AltiGen Communications Inc Effect of State Law This warranty gives you specific legal rights and you may also have other rights which vary from state to state Some states do not allow limitations on implied warranties and or do not allow the exclusion of incidental or consequential damages so the above limitations and exclusions may not apply to you Sales Outside the U S A For AltiGen Communications products sold outside of the U S A contact your AltiGen Communications dealer for warranty information and services vi IP 705 Manual About This Manual This manual describes how to get the Alti IP 705 phone up and running on a voice over IP VoIP network It provides information about how to set up connect cables to and configure an IP 705 phone It also provides information on how to configure the network and IP se
7. numeric keys alphabetic keys or function keys used for entering information into a terminal and into the system 42 IP 705 Manual Glossary L Local address an address used in a peripheral node or station in place of a network address and transformed to or from a network address for delivery purposes Logoff the procedure by which a user disconnects from a program or session Logon the procedure by which a user begins a program or terminal session and gains access to the AltiServ or Quantum system MHz Megahertz ms millisecond N NAT Network Address Translation translation of an Internet Protocol address IP address used within one network to a different IP address known within another network One network is designated the inside network the other is the outside network A configuration of data processing and or telecommunication devices and software connected for information exchange network address An identifier for a node station or unit of equipment in a network network domain a set of workstations and servers that share a security account manager database and can be administered as a group A user with an account in a particular network domain can log onto and access his or her account from any system in the domain network mask also known as the subnet mask network server networking software that responds to I O or computes requests from a client machine Windows NT network server
8. uses such as server and printers are usually assigned static IP addresses Dual Tone Multi Frequency see DTMF IP 705 Manual 41 E extension number an arbitrary number of two to five digits that matches a station to a particular user F Firewall a set of related programs located at a network gateway server that protects the resources of a network from users of other networks FLASH a sudden brief signal Activated by pressing the Flash button or by a quick press and release of the receiver button switch hook FXS Foreign Exchange Subscriber An analog interface for direct connection of a telephone set to a digital multiplexer G GMT Greenwich Mean Time Mean solar time of the meridian at Greenwich England used as the basis for standard time throughout the world H H 323 An International Telecommunications Union ITU T standard that describes packet based video audio and data conferencing http or HTTP Hypertext Transfer Protocol The Internet protocol used to manage communications between Web clients browsers and servers IMAPA Internet Message Access Protocol Version 4 IP Address a 32 binary digit number that identifies each sender or receiver of information that is sent in packets across the Internet ISP Internet Service Provider J jack the mate for a plug Used to connect two pieces of equipment together K keyboard system interface for communication A group of
9. which the serial number has been defaced modified or removed 2 Damage deterioration or malfunction resulting from a Accident misuse neglect fire water lightning or other acts of nature unauthorized product modification or failure to follow instructions supplied with the product b Repair or attempted repair by anyone not authorized by AltiGen Communications c Any damage of the product due to shipment d Removal or installation of the product e Causes external to the product such as electric power fluctuations or failure f Use of supplies or parts not meeting AltiGen Communications specifications g Normal wear and tear h Any other cause which does not relate to a product defect 3 Shipping installation set up and removal service charges IP 705 Manual v How to Obtain Service End user customers should contact your Authorized AltiGen Dealer for service Authorized AltiGen Dealers must follow the steps below for service 1 Take or ship the product shipment prepaid to your AltiGen distributor or to AltiGen Communications Inc All materials being returned to AltiGen must have an associated RMA number RMA numbers are issued by AltiGen Customer Service and can be obtained by calling 1 888 ALTIGEN 258 4436 or submit an online RMA request via the AltiGen Partner Resource Center at https dealer altigen com AltiGen reserves the right to refuse return of any material that does not have an RMA
10. 20 assigning alocal IP address 22 a TFTPserver 22 NAT 24 audio standards 35 auto answer 9 device 9 ring 9 B BLF configuring 10 Boot Download 20 Busy Lamp Field configuring 10 C call control protocols 35 Call Log button 4 10 Call Record button using 10 call record configuring 10 Conference button using 11 configuring from IP phone menu 19 IPsettings 22 NAT 24 D DHCP enabling disabling 21 dial pad 5 dialing IP number 33 dimensions IP 705 phone 36 display workgroup status 11 distinctive ring options 25 Index E emergency gateway setting 21 emergency number setting 21 Enter button 4 extension activating IP phone 16 number setting 19 password setting 19 F features list of 9 firmware upgrading 20 Flash button 5 G GateKeeper Discovery enabling disabling 21 gatekeeper enabling disabling 21 gateway setting IP address 21 H handset port 7 hardware components 8 headset port support 36 Headset button using 11 headset port 7 Hold button using 11 IP 705 phone functions list of 9 hardware components 8 illustration 3 6 7 overview 3 registering 22 specifications 35 IP address assigning alocal 22 inputting in LCD 22 IP number dialing 33 IP settings configuring 22 IP 705 Manual 47 Index K keys feature 35 L LAN ports 35 LCD messages explained 38 39 40 LCD screen 4 27 35 LED in buttons 35 line park configuring 12 local address setti
11. Manual 23 Configuring NAT Note This section is only for an IP 705 phone that is using an H 323 version of AltiGen phone firmware NAT Network Address Translation is the translation of an IP address used within one network to a different IP address known within another network One network is designated as the inside network the other is the outside The IP 705 can be enabled to support H 323 behind NAT The IP 705 will be able to work behind a regular NAT router without any special implementation for H 323 Note If more than one IP 705 phone sits behind NAT a VPN tunnel is required to connect between the NAT router and the corporate router Enabling NAT By default NAT is not enabled If you connect the IP 705 behind a NAT router you must enable NAT To enable NAT 1 Press the Menu button 2 Use the w button to scroll to NETWORK then press the Enter button 3 Scroll to ENABLE NAT and press Enter 4 Press vw to select YES and press Enter Setting Ring Tones To set the ring tone 1 Press the Menu button 2 Select PHONE SETTING then press the Enter button 3 Scroll to RING TONES and press Enter 4 Scroll to the desired ring tone and press Enter When new ring tones are added to the server they can be downloaded from the phone To download ring tones 1 Select PHONE SETTING and press Enter 2 Select RING DOWNLOAD and press Enter 24 IP 705 Manual Configuring the IP 705 Phone 3 Select YES and pre
12. andard Code for Information Interchange B Boot to cause the computer to start executing instructions BPS Bits Per Second The number of bits transmitted per second C configure to determine and assign the equipment cabinet or chassis contents and location of each card as well as software parameters D DHCP Dynamic Host Configuration Protocol a protocol that lets network administrators manage centrally and automate the assignment of Internet Protocol IP addresses in an organization s network DNS Domain name system used to address translation to convert H 323 IDs URLs or e mail IDs to IP addresses DNS is also used to assist in locating remote gatekeepers and to reverse map raw IP addresses to host names of administrative domains Do Not Disturb DND when this feature is selected all incoming calls to the user s extension are denied If the station has system forwarding instructions the calls will be automatically redirected to another extension Attendant or operator DTMF Dual Tone Multi Frequency are the low and high frequency tones that comprise touch tone signals DSP Digital Signal Processor A microprocessor with an architecture that is particularly optimized to perform mathematical algorithms that manipulate digital signals Dynamic IP Address An IP address that is automatically assigned to a client station in a TCP IP network typically by a DHCP server Network devices that serve multiple
13. be used rather than a hub or non managed switch in the corporate LAN Check with your system administrator G 711 provides better voice quality Check with your system administrator If VoIP is set up over WAN priority queuing should be set on the WAN router System administrator should make sure WAN QoS is okay by pinging a few hundred packets from a remote site and observing packet loss and network latency System administrator should adjust jitter buffer to accommodate network latency IP 705 Manual 37 LCD Messages Register failed LCD Messages e Check to make sure the extension number and extension password are set up properly and that the system administrator enabled the IP extension System administrator should make sure the IP Phone Service is started in AltiWare e Ifan analog phone or other IP phone is already logged on to the same extension rebooting the IP 7705 will not register the phone successfully You must press 27 on the IP phone to actively log on to AltiServ After the extension is logged on and activated the calls are redirected to this IP phone Local Menu Configuration Messages The following messages may be displayed in the LCD when accessing the IP 705 phone s menu Message Explanation conf timeout After 2 minutes inside the configuration menu if no action is taken the LCD will show this message and then quit the menu conf exception Sav
14. ct AW SERVER and press Enter c Enterthe AltiWare server address using the key to input periods and press Enter Activate the IP 705 extension from the IP phone a With the handset onhook press 27 then the Enter button b Enter the extension number and password when prompted c The phone will attempt to register as shown in the LCD screen REGISTERING If the phone successfully passes through these stages the phone shows the date time and extension in the LCD screen and is now in normal operating mode 01 12 x300 If it doesn t pass through these stages successfully refer to Troubleshooting on page 43 The Phone Startup Process After the IP 705 has power connected to it the phone begins its automatic booting process by cycling through these steps 1 2 3 All LED lights will be on The LCD screen displays ATGN BOOT on the first line On the second line of the LCD screen the following messages are displayed in succession CHECK MEMORY RAM checking state CHECK FW Firmware checking state INIT NETWORK IP 705 Manual Setting Up the IP 705 Phone LOADING FW LOADING NOW Boot Done INITIALIZING Version XXXX XXXX XXXX To Use IP 705 in Power over Ethernet Mode 1 Unplug the power cord 2 Remove the screw on the PoE Module cover and remove the cover 3 Plug in the PoE Module as illustrated below The side with four pins in the center faces the r
15. dating firmware Boot System After firmware image upgrade this Download Boot Download setting changes to No Used mainly forupgrading or troubleshooting On the next boot the IP phone will download the new firmware from the TFTP server if set to Yes 20 IP 705 Manual Configuring the IP 705 Phone Emergency System gt Sets the IP phone s emergency Number Emergency Num number For the U S the emergency number is 911 Emergency System gt Sets the IP phone s emergency Gateway Emergency GW gateway IP address Version System gt Displays the version number of the Information Version Info IP phone Read only Network Settings Setting Menu Path Description Enable DHCP Network Sets whether Dynamic Host Enable DHCP Configuration Protocol DHCP is being used by the IP phone to retrieve a new IP address upon boot up Local Network Sets the IP phone s local address Address Local Address shows only if DHCP is disabled Network Network Sets the IP phone s network mask Mask Network Mask shows only if DHCP is disabled Gateway Network Sets the default Gateway IP address For H 323 version of phone firmware only Gateway Enable Network Sets whether GateKeeper is enabled GateKeeper Enable GK or disabled GateKeeper Network Sets whether GateKeeper discovery is Discovery GK Discovery enabled IP phone will automatically find GateKeeper Shows only if GateKee
16. ddress 00 20 e eee eee 22 Assigning a TFTP Server 00 2 0 0 02 eee ee eee eee 22 Updating Phone Firmware eese eee ee 23 Configuring NAT cessc eeose pend ee eee 24 Enabling NAT set E DA eae eden 24 Setting Ring Tones 24 IP 705 Manual i Distinctive Ringing Support 00 25 Workgroup Status Display 0 00 0002 eee eee 25 CHAPTER 4 Us r Guide ie o FRE a SERS EE eser ER 27 The LED Screech cct three PERI ERI ires 27 Basic Phone Operation 0 0 eee ee eee eee 28 Appendix A sci cc t RE E REPERI EE TRE 35 Specifications essct p et SR dee RES 35 Troubleshooting 0 0 0 eee eee eee 36 LED Messages eet Lebe Ree sagt 38 Local Menu Configuration Messages 38 IP Phone Running Messages eese eese 39 IP Phone Boot Messages sess 40 GlOSSAEy es exe UR RE CR ERR EE ERES 41 Index 5 59 E EET WR er Bios Fae Seow base 47 ii IP 705 Manual NOTE This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no gua
17. ded to configure the IP 705 AltiWare server IP address P 705 phone s IP address This address is needed if your company does not use Dynamic Host Configuration Protocol DHCP which automatically assigns IP addresses to devices when they are connected to the network The phone s IP address can be obtained from your system administrator 2 Connect the IP 705 a Connect the phone to the LAN that AltiServ is on b Connect the handset to the handset port c Connect the power plug to the DC port Note If you want to use Power over Ethernet see To Use IP 705 in Power over Ethernet Mode on page 17 3 Configure startup network settings To display the phone s menu as required below press the Menu button on the phone Use the v buttons to scroll the menus and settings in the LCD screen Press the Enter button to select a menu item or a setting If you are using DHCP ensure that DHCP is enabled on the IP 705 phone Menu NETWORK ENABLE DHCP Yes DHCP is enabled by default If your company does not use DHCP disable DHCP on the IP 705 phone Menu NETWORK ENABLE DHCP No In this case configure the following network settings on the IP 705 after setting up the phone Local IP address P subnet mask Gateway IP address IP 705 Manual 15 4 Configure the AltiWare IP settings see Configuring IP Settings on page 22 for information about IP settings a Menu SYSTEM gt Enter b Sele
18. ects to network 10 100 Base T PC Access Port Connects to a PC 10 100 Base T DC PoE Switch Switches between DC power and power over Ethernet DC Port Connects to power outlet Power Cable Secures the power cable preventing it from Restraint accidentally being pulled out 6 IP 705 Manual The IP 705 Phone Figure 3 IP 705 Phone Left View 1 Headset port Connects to an RJ 9 headset 2 Handset RJ 9 Port Connects to a handset IP 705 Manual 7 Figure 4 IP 705 Phone Bottom View 1 PoE Module Cover Covers the optional Power over Ethernet Module 2 Slots for the phone stand Two slots to insert the phone stand Hardware Items in the Package The following hardware items are included in this package P 705 set and stand Handset Handset cord e AC adapter Input 100 240V Output DC 5V 2A Power cord Network cable Optional item can be purchased separately Power over Ethernet PoE module 8 IP 705 Manual The IP 705 Phone Supported Telephony Features The IP 705 provides a broad range of call handling and dialing features directly on the phone and through the AltiWare system The following table lists the supported features a brief description of each and configuration and use notes where applicable Feature Description Notes Auto Answer When a call comes in the IP phone will ring for a specified numbe
19. ed During configuration an unknown exception occurred The changed configuration was saved into memory Write Fail Wrong Ext Number Error occurred when saving the changed options into flash ROM The inputted extension number is invalid Wrong input User inputted an invalid value or string during configuration wrong password User is trying to configure an invalid password from the phone menu 38 IP 705 Manual Appendix A IP Phone Running Messages The following messages may be displayed in the LCD when running the IP 705 Message Definition AW UNREACHABLE Failed to connect to the AltiGen phone server The user is trying to register the IP phone with an invalid IP phone s IP address or the AltiGen Phone Server s IP address is invalid Or the network connection is lost in offhook or connect state Refer to AltiWare is unreachable section of Troubleshooting on page 36 DHCP Basic Idle FAIL IP phone is operating in Basic mode Press 27 again to reactivate Check IP Phone Service Verify extension is configured for dynamic Although DHCP was enabled the IP 705 was not able to receive the IP address from the DHCP server DUPLICATE IP Another device configured with the same IP address as the IP phone is detected The IP phone cannot function correctly until this is corrected INVA LID IP INPUT AGAIN The inputt
20. ed IP address is invalid INVALID VAL During register of IP extension an invalid response return value returned from phone server NO IP ADDR IP 705 cannot attach an IP address due to network failure No Network Phone has lost Ethernet connection REGISTER FAIL Cannot register to the AltiGen phone server REGISTER OKAY IP extension registered successfully IP 705 Manual 39 LCD Messages REGISTERING User entered 27 to manually register the IP extension REMOVE OLD EXT When 27 is entered the extension password configuration in the IP phone is removed WRONG PASSWORD Registration failed because of invalid extension password IP Phone Boot Messages The following messages may be displayed in the LCD when booting the IP 705 Message Definition Boot Done The phone successfully booted CHECK FW Checking firmware CHECK MEMORY Checking memory INIT NETWORK Initializing network LOAD FAILED Failure to load the image into memory LOADING FW Loading firmware LOADING NOW Loading firmware NETWORK FAILED Network initialization failed TFTP FAIL Failure downloading TFTP UPDATE FAILED Firmware update failed UPDATE OK Firmware update successful update APP S1 Appears when Boot Download is set to TRUE The IP 7705 will show this message when it is rebooted 40 IP 705 Manual Glossary A ASCII American St
21. ered Phone Settings Setting Menu Path Description Extension Phone Setting Sets the IP phone s extension Number Ext Number number Extension Phone Setting Sets the IP phone s extension Password Ext Password password Program Phone Setting Sets the speed dial number or feature Keys Program Keys code for a selected key Program Key s IP 705 Manual 19 Ring Tone Phone Setting gt Sets the desired ring tone Ring Tones Ring Phone Setting Downloads ring tones from the Download Ring Download server Auto Answer Phone Setting Auto Answer Sets whether to enable automatic answering Auto Answer Ring Auto Answer Device Phone Setting Auto Ans Ring Phone Setting gt Auto Ans Dev Sets how many seconds the phone should ring before it is automatically answered Appears on menu when Auto Answer is set to Yes Sets whether speaker or headset is the automatic answering device Appears on menu when Auto Answer is set to Yes System Settings Setting Menu Path Description AltiWare System AW Server Sets the AltiWare server s IP Server address Trunk SYSTEM Sets the digit required to enable a Access Code TRK ACCESS CODE user to return an outside call from the Call Log Hour Offset System Sets the time offset from the Hour Offset AltiWare server s time TFTP Server System Sets the TFTP server IP address for TFTP Server up
22. ess using the key to enter periods and followed by the key Note This works only when the IP 705 is operating in Basic mode If the IP 705 is configured for a public IP address you can call other public IP address devices If the IP 705 is configured for a private IP address you can call other private IP address devices that you can see or that are on your subnet IP 705 Manual 33 34 IP 705 Manual Appendix A Specifications Network Protocols Call Control Protocols Audio Standards Keypad Features amp Handset LCD LED LAN H 323 SIP RTP RTCP TFTP TCP UDP DHCP DNS ARP ICMP Telnet H 323 SIP Codec ITU G 711 PCM two low bit rate G 723 1 and G 729A G 729AB Acoustic Echo cancellation supporting high quality speakerphone 12 standard dialing keys 0 9 11 Feature keys Redial Call Log Hang up Release Hold Mute Flash Transfer Conference Speaker Voicemail Volume control 5 Function keys can be set to N A Busy Lamp Field AltiServ feature code speed dial directory line park call recording phone setting headset Function key 5 only Adjustable ringer speaker handset headset volume control 2 x 16 Character LCD Display Provide features such as time calling party name calling party number digits dialed extension number number of new voice mails DND FWD missed calls and system information Voice Mail Conference Hold Mute Speaker Mes
23. figuration Menu Press the Menu button to display the phone menu e Usethe buttons to scroll to the menu item you want Use the gt button or Enter button to select a menu item or setting e Use the button to return to the previous menu IP 705 Manual 29 Handset Headset Speaker To switch between handset headset and speaker the user can go offhook or press the appropriate programmable key if it is configured for headset or press the Speaker button Hold During a call 1 Press the Hold button to put the current call on hold and make a new call To retrieve a single call on hold 1 Press the Hold button To retrieve multiple calls on hold 1 Use to select a hold call to be retrieved 2 Press the Enter button OR 1 Press the Hold button to retrieve the last hold call Line Park During a call 1 Press 51 and then enter the 2 digit Line Park line OR press the Line Park key if the administrator has configured one The Line Park key s light will be lit and turns off when the parked call is picked up the caller hangs up or the call is routed to voice mail Mute While on a call with speaker handset or headset on 1 Press the Mute button 2 To disengage mute press the Mute button again Program Key 1 Press the Menu button 2 Select PHONE SETTING then PROGRAM KEYS then the desired program key 3 Enter the appropriate digits for the
24. grammable Must be enabled by the system key to be used for on demand recording administrator User presses the key to start recording presses the key again to stop recording There is no pause function When the call is recording the light is on Recorded conversations can then be played back through voice mail or accessed at a centralized location 10 ZP 705 Manual The IP 705 Phone Conference button Initiates a conference and adds in other parties one at a time Single Call Waiting Multiple Call Waiting or Live Call Waiting must be enabled for the extension by the system administrator or in AltiView AltiAgent in order to add incoming calls to a conference The user who initiates the conference call can select another conference member s call and drop it from the conference by disconnecting the call The feature is unavailable to all other conference members even when the conference initiator hangs up Workgroup Status Displays the workgroup status in the LCD The system administrator configures which key will display the workgroup status Flash button Signals PBX that special instructions will follow Headset The system administrator can configure a key as a Headset key When pressed the user will be able to activate the RJ 9 headset port This button is used as a hook switch for headset ports Hold button Places an active call on hold Whe
25. ight side Left Right 4 Put the PoE module cover back and tighten the screw 5 Move the DC PoE switch to the PoE position 6 Connect the phone to an AltiGen certified PoE enabled switch To Remove the PoE Module 1 Remove the screw on the PoE Module cover and remove the cover 2 Notice the feet on the two tabs located on the lower end of the cover Use these feet to lift the PoE module out of the compartment Holding the upper end of the cover slip the cover into either the right or left side of the module compartment between the compartment and the module until the feet of the two tabs is under the module the inside of the cover should be facing toward the module 3 Pull up to remove the module IP 705 Manual 17 Miscellaneous Operation Notes 18 Logging in and out When using 26 and 27 to log out log in the IP 705 must be onhook Pressing the Speaker button and then using 26 or 27 will not work BASIC mode If the IP 705 phone fails to register with AltiWare during startup the phone operates in Basic mode When in Basic mode the IP phone s LCD display shows BASIC IDLE No AltiWare switching features are available in this operating mode However the phone user can enter a destination IP address followed by and make an outgoing call through the IP network to reach AltiWare or another IP 705 phone Also the IP phone can accept incoming calls originating from AltiWare or another IP 705 pho
26. ing still says Yes the boot failed Check the IP 705 phone s IP address network default gateway settings Check the network connection Check the TFTP server IP address and make sure the TFTP server is running PING from the TFTP server to the IP 705 36 IP 705 Manual Appendix A IP phone registered then goes back to Basic mode No IP Address Check network connectivity by pinging from AltiServ to the IP phone Check if IP Phone Service is running Check if there is a duplicate IP address by unplugging the Ethernet cable on the IP phone then pinging the IP 705 phone s IP address Ask the system administrator to check the extension s IP address in Alti Ware Administrator to find out if another user is trying to log in using the same extension number Use 27 then Enter to log in again and see if the problem persists Check if DHCP is enabled If YES check network connection If NO verify that your DHCP server is correctly configured Check if IP 705 phone s IP address is configured One way connection Make sure firewall setting has all the TCP UDP ports required by Alti Ware opened See your system administrator If NAT is used make sure NAT is enabled and NAT address is set up correctly Phone does not show anything on LCD display Poor voice quality Check the power source to be sure the IP 705 phone is receiving power A Layer 3 Managed Ethernet switch should
27. k MaxCall Enterprise Manager AltiServ AltiLink AltiConsole VRPlayer Zoomerang IPTalk Alti Mobile Extension InTouch Dialer AltiReport and SuperQ are trademarks or registered trademarks of AltiGen Communications Inc All other brand names mentioned are trademarks or registered trademarks of their respective manufacturers Copyright AltiGen Communications Inc 2007 All rights reserved 07 2009 4290 0014 Contents Contents occus e a E Re E ER IEEE QUU IRIS i Marranty esee nis ie roe erede eiie eene M About This Manual eee 1 CHAPTER 1 The IP 705 Phone eeeeeeee hn nn 3 Hardware Items in the Package 00000 8 Supported Telephony Features lesse 9 American Disabilities Act ADA Compliance 13 CHAPTER 2 Setting Up the IP 705 Phone eeeee 15 The Phone Startup Process 0 0 0 0 eee 16 To Use IP 705 in Power over Ethernet Mode 17 To Remove the PoE Module 002 17 Miscellaneous Operation Notes 00 0002 e eee 18 CHAPTER 3 Configuring the IP 705 Phone eee eee 19 Phone Settings uo 55405e sane thee ek ROLES RS 19 System Settings soea sega pe ege Rer per RR E 20 Network Settings 0 0 0 2 ee eee eee 21 Registration from the Phone s Menu 008 22 Configuring IP Settings 00 00 eee eee ee eee 22 Assigning a Local IP A
28. me press the right side to increase the volume Feature Codes Ta Log Ent Mu NER MS Restore default settings when user is in the Configuration Menu UT Le sag arabia toning EE Raus Reboot THESpWO ilu c uu Log in to voice mail at your own station THHE lt ext gt lt pwd gt 2 eee Log in to voice mail at another station AltiGen Voice Mail System Quick Features T sso Piya er DRE Greeting Menu HB asc Ri IAM ea ake ate aa se Password Menu Making Calls HOA ee acd evi d eyes Dial By Name S35 oid wn Acne mens Se pe mA A Virtual Log In Station Privilege Override S69 os eels a ade dew i Dial Last Caller JE nepotes peor Sas atra Qe a Station Speed Dial HOO ra a Lm d ate etu System Speed Dial 3899 oco re hs Ieee a wee Last Number Redial HOSS OX Sy sse siye rper eed Intercom Call Answering Calls HO9SOX ts esL I Ee Individual Call Pickup a specific station S390 UC eru hota tt A cats System Call Pickup any station ringing Flash button 231 Personal Call Park HOA SOX Likes sexde vv exis Personal Call Park Pickup Flash button 41 0 System Call Park 41 loc gt 0 0 ess ees System Call Park Pickup 51 line park line lusus Line Park Pickup o sc cust Sia EI Hands Free Intercom Mode 3882 ie ciate secus mor pb pes Hands Free Manual Answer Mode Call Management 26 c5 vedi texbr XE EROS Station Log Out Phone must be onhook Feature must be enabled by system adminis
29. n Multiple Call Waiting is enabled at the extension the user can put multiple incoming calls on hold and retrieve using the phone s a v buttons and Enter button Pressing Hold while onhook will retrieve the last hold call Supports up to 9 hold calls IP 705 Manual 11 Line Park A parked call line appearance can be assigned as a programmable Line Park key by the administrator When connected to a caller the call can be parked by pressing the Line Park key If a callis parked at a Line Park line the button s light is on The call can be picked up by pressing the Line Park key When configured by the administrator the IP phone can play an audible beep or one of several different ring tones when a call is parked When configured by the administrator an alternate way to pick up a parked call is to use 451 line number if Line Park is not assigned to a programmable key The Line Park key s light will be lit and turns off when the parked call is picked up the caller hangs up or the call is routed to IVR Auto Attendant Mute button While on a call mutes conversation Program Keys Lets you associate a programmable key with a speed dial number or feature code directly from the IP phone If the system administrator has allowed it you can associate certain programmable keys with a speed dial number or feature code from the IP phone menu Redial button Redials a selected number f
30. ne If the IP phone s local configuration is changed while in BASIC mode the changes are overridden by AltiWare Administrator settings Incoming call takes priority If a call comes in while you are using any phone menu or display such as workgroup display or Call Log the phone will exit the menu and go to the ring state Restoring default settings To automatically restore the original default settings for the IP 705 phone 1 Press the Menu button 2 Press 2 then press the Enter button Rebooting the phone To reboot the IP 705 phone press 3 then press the Enter button IP 705 Manual CHAPTER 3 Configuring the IP 705 Phone Phone system and network settings can be configured through the IP phone s menu The phone can also be registered through this menu if necessary To get to the menu press the Menu button e a v buttons scroll the menus and settings in the LCD screen e gt button selects a menu item or a setting The Enter button also selects a menu item or a setting e 4 button returns to the previous menu Press the Release button to exit the menu The following tables describe each setting and the corresponding menu path Important YourIP 705 phone should be in normal operating mode when you configure it If your IP phone is in BASIC mode shown in the LCD display your changes will be overwritten by Alti Ware Administrator settings when the phone is successfully regist
31. ng 21 logon to extension in use 17 Menu button 5 message waiting light 4 Mute button 12 N NAT address setting 21 assigning 24 configuring 24 enabling disabling 21 navigation buttons 4 network mask setting 21 protocols 35 settings configuring from phone 21 P password setting extension 19 periods inputting in LCD 22 phone operation 28 phone startup verifying 16 PoE module 8 installing 17 removing 17 power over Ethernet module 8 using 17 power IP 705 phone 36 48 IP 705 Manual R Redial button 12 registering IP phone 22 Release button 4 12 ring tones setting 12 24 S service getting vi setting up IP 705 locally 15 setup IP 705 15 Speaker button 12 specifications 35 startup verifying phone 16 system settings configuring from phone 20 T TFTP server assigning 22 setting IP address 20 time offset setting 20 Transfer button 13 troubleshooting 36 U using the phone 27 V verifying phone startup process 16 version information 21 Voice Mail button 4 13 W warranty v how to get service vi workgroup queue status configuring display 11 workgroup queue status displaying 25
32. ning a TFTP Server The default TFTP Server is set to 0 0 0 0 To assign the TFTP server use the following steps 22 IP 705 Manual He ipse roe cum Configuring the IP 705 Phone Press the Menu button Use to select System then press the Enter button Scroll to TFTP Server and press Enter Use the keys on the dial pad to enter the new TFTP server address using the key to enter periods then press Enter Updating Phone Firmware To update the phone firmware directly from the IP 705 phone follow these steps 1 Sh ruben ae e 10 Press the Menu button Use the button to scroll to System then press the Enter button Scroll to TFTP Server then press Enter Enter the TFTP server address using the key to input periods The IP 705 will download the firmware from the TFTP server on the next reboot Reboot by pressing 3 and the Enter button Once the IP phone is rebooted all LED lights come on for a brief time The LCD screen displays BOOTING on the first line On the second line of the LCD screen the following messages are displayed in succession CHECK MEMORY RAM checking state CHECK FW Firmware checking state INIT NETWORK LOADING FW LOADING NOW Boot Done INITIALIZING Version XXXX XXXX XXXX You may display the version of firmware at any time Press the Menu button scroll to SYSTEM and press Enter scrollto Version Info and press Enter IP 705
33. per is enabled Enable NAT Network Sets whether NAT is enabled or Enable NAT disabled NAT Address Network Sets the NAT server s public IP NAT Address address IP 705 Manual 21 Registration from the Phone s Menu Under normal circumstances the IP 705 phone registers itself automatically However if registration failed for some reason for example the server was not available registration can be started again from the IP 705 phone s menu 1 Press the Menu button 2 Scroll to REGISTER 3 Press the Enter button Configuring IP Settings An IP address is a unique logical address that identifies each host computer on a TCP IP network An IP address is a 32 bit number expressed as four decimal numbers from 0 to 255 separated by periods Use these guidelines when manually entering the IP settings Ensure the default gateway IP address is on the same subnet as the host IP address Check with your system administrator When inputting IP addresses into the IP 705 use the key to enter periods For example 209 120 12 8 would be input as 209 120 12 8 Assigning a Local IP Address To assign an IP address use the following steps 1 Ensure that DHCP is disabled 2 Press the Menu button scroll to NETWORK then press the Enter button 3 Scroll to LOCAL ADDRESS and press Enter 4 Usethe keys on the dial pad to enter a new IP address using the key to enter periods 5 Press Enter Assig
34. r of seconds connect the call and automatically answer through the speaker or headset e During ringing the user can manually pick up the call from headset handset or speaker Auto Answer Ring Auto Answer Dev device When Auto Answer is set to Yes specifies how many seconds the IP phone should ring before the call is automatically answered 1 20 seconds When Auto Answer is set to Yes specifies whether the call should be automatically answered through the speaker or headset IP 705 Manual 9 Busy Lamp Associates a Must be configured by the system Field BLF programmable key with administrator on extension that cani b The BLF feature can be assigned automatically dialed when 3 i only to internal extension selected the key s light numbers not outside numbers indicates that the extension is busy and The feature is not available in blinks when ringing BASIC mode The BLF ring tone is played only when the phone is in idle state It is stopped when the destination phone stops ringing or the local phone exits idle state When multiple BLF extensions ring simultaneously the IP phone will play the first BLF extension ringer and beep tones and ignore other BLF extensions Call Log Shows the history of Pressing the Enter button will incoming calls up to 99 dial the number displayed If 20 seconds pass without any input the phone exits the Call Log Call Record Allows a pro
35. rantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connectthe equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment IP 705 Manual ii iv IP 705 Manual Warranty What The Warranty Covers AltiGen Communications warrants its hardware products to be free from defects in material and workmanship during the warranty period If a product proves to be defective in material or workmanship during the warranty period AltiGen Communications will at its sole option repair refund or replace the product with a like product How Long the Warranty Is Effective All AltiGen Communications products are warranted for one 1 year for all parts from the date of the first end user purchase Whom the Warranty Protects This warranty is valid only for the first end user purchaser What the Warranty Does Not Cover 1 Any product on
36. rom the last16 numbers dialed Pressing Enter dials the number displayed Redials up to 32 digits When a new call comes in the phone will exit this menu and go to ring state If in this menu for longer than 20 seconds without any input the phone exits this menu Release Releases a call from the button connected state Deletes characters entered on the LCD While onhook releases the phone from an active state Ring Tones You can select from one Custom ring tones are not of several ring tones supported Speaker Enables use of speaker button phone 12 IP 705 Manual The IP 705 Phone Transfer Transfers an active call to This button cannot be used to button another number flash after being used to transfer a call To reconnect to a call after using the Transfer button use the button or the Flash button Voice Mail Enables access to voice The VM count that appears in the button messages LCD reflects new messages previously heard messages are not included American Disabilities Act ADA Compliance The hearing aid compatible handset on the IP 705 phone is equipped with a magnetic coupler which meets the ADA HAC requirements The dialing pad also complies with ADA standards IP 705 Manual 13 14 IP 705 Manual CHAPTER 2 Setting Up the IP 705 Phone To set up the IP 705 phone follow these instructions 1 Gather network settings information this information is nee
37. rs in a network that uses the Internet Protocol URL Uniform Resource Locator the address that defines the route to a file on the web or any other Internet facility user s the person or persons accessing the features and functions of the Alti Ware product V virtual extension an extension not associated with a physical port that allows for guest access to the AltiGen Voice Mail System features and telephone sharing environments Users of a virtual extension have to log in before accessing the system features assigned to it VoIP voice over Internet Protocol IP The technology used to transmit voice conversations over a data network using the Internet Protocol W workgroup telephones arranged in groups within a particular organizational function for example marketing sales service etc Each workgroup is assigned a pilot number When the pilot number is dialed the system scans the list of extensions comprising the workgroup and connects the call to the first available idle extension number If no extensions are available the call is placed in that workgroup s queue workgroup pilot number an extension designated to a workgroup that is not associated with a physical port and may consist of up to 64 members When the pilot number is dialed the call is distributed to the workgroup members IP 705 Manual 45 46 IP 705 Manual Index A activating IP phone extension 16 AltiWare Server setting IP address
38. s can be implemented either as server processes or as drivers O offhook refers to the phone when the receiver is not resting in the base One Number Access a feature of AltiWare that allows users to create a list of phone numbers that the system can use to track users and connect them with an incoming call if they are not at their extension desk onhook the term used to describe a telephone in the idle state or with the receiver still resting in the base IP 705 Manual 43 P physical extension is associated with a physical port and device An extension is created by default as a physical extension as opposed to a virtual or workgroup extension unless there are no more physical ports available ping Packet InterNet Groper a program used to test whether a particular network destination on the Internet is online by repeatedly bouncing a signal off a specified address port a communication channel through which a client process communicates with a protected subsystem protocol A set of rules and conventions by which two computers pass messages across a network medium Networking software generally implements multiple levels of protocols layered one on top of the other Q queue a collection of calls waiting to be served Queued calls in AltiWare are handled on a first in first out basis R RAS Remote Access Service RJ 11 The common telephone jack Usually wired with four wires the red and green
39. sage waiting indicator in Voice Mail button 2 Standard 10 100 Base T RJ 45 Ports One for network to phone connection and one switch port for connection from phone to PC IP 705 Manual 35 Troubleshooting Headset Headset RJ 9 port Important Contact AltiGen for the most current list of certified headsets The pin outlet for headset support is Pin 1 Tx Pin 2 RxL Pin 3 Rx2 Pin 4 Tx Note If using Plantronics H91N or H101N headsets a separate Plantronics cable should be used and must be ordered separately part 27190 01 in order to plug in these headsets to the headset port Dimensions HxWxD 8 23 x 8 74 x 1 65 in 209 x 222 x 42 mm Power External power 5VDC 1 5A e PoE option Troubleshooting The following table provides help for the most common problems an end user may encounter For IP 705 phone questions or problems not listed here contact your AltiGen dealer Problem Symptom Solution AltiWare is unreachable Check to make sure the AltiWare IP address in the IP phone is set up correctly Check the IP 705 phone s IP address network mask and default gateway Check to make sure you can ping the IP 705 phone s address from AltiWare Check to make sure the IP Phone Service is started in AltiWare Check AltiWare IP address in AltiAdmin IP Phone Configuration menu Image update failed If setting Boot Download to Yes after the phone reboots and if the sett
40. screen gt button selects a menu item or setting 4 button returns to previous configuration menu or deletes the last digit input 4 Enter Confirms selections made in the LCD including settings 5 Voice Mail Lights when a message is waiting Enters voice mail when pressed 6 Conference Initiates a conference call indicated by the button s blinking light 7 Hold Places a call on hold indicated by the button s blinking light 8 Mute Engages or disengages mute function 9 Speaker Enables or disables speaker 10 Release Releases a call exits from the menu releases phone from an active state 11 Redial Redials up to last 16 calls and up to 32 digits 12 Call Log Displays the caller IDs of up to 99 incoming calls Dials selected number 4 IP 705 Manual The IP 705 Phone 13 Flash For system feature codes that need a flash to complete 14 Transfer Transfers a call 15 Volume Adjusts volume of ringer speaker handset and headset 16 Dial Pad Functions like a dial pad on a traditional telephone and is also used for inputting some settings that are accessed through the phone s menu 17 Menu Displays the phone s menu in the LCD screen Note Indicates a normal operating mode key feature which is available only after registering the IP 705 with the phone server and logged in as an extension IP 705 Manual 5 Figure 2 IP 705 Phone Back View LAN Port Conn
41. signify the tip and ring circuits RJ 45 A jack for data cables Usually wired with eight wires router protocol dependent device that connects subnetworks together S server any computer whose function in a network is to provide user access to files printing communication and other services static IP address a permanent IP address that is assigned to a node in a TCP IP network subnet mask the method used for splitting IP networks into a series of subgroups or subnets The mask is a binary pattern that is matched up with the IP address to turn part of the host ID address field into a field for subnets System Speed Dialing this feature allows the user to access a list of commonly called phone numbers entered into the system by the administrator The user presses the SpeedDial button on the phone selects a number from the list and then dials by pressing the Enter button 44 IP 705 Manual Glossary T TCP IP Transmission Control Protocol Internet Protocol A full set of protocols used on the Internet TDM Time Division Multiplexing TFTP Trivial File Transfer Protocol a version of the TCP IP FTP protocol that has no directory or password capability transfer this feature redirects a call to another extension the AltiGen Voice Mail System or operator U UDP User Datagram Protocol a communications protocol that offers a limited amount of service when messages are exchanged between compute
42. speed dial number or feature code Reboot 1 Press 3 then the Enter button Redial Phone is onhook 1 Press the Redial button 2 Use to scroll to the desired entry scrolls to previous entry scrolls to first entry 3 Press the Speaker button or raise handset Redial up to last 16 calls Redial up to 32 digits Release For a connected call 1 Press the Release button to hang up the call Also press the Release button to exit the menu 30 IP 705 Manual User Guide Restore 1 Press the Menu button Default 2 Press 2 then the Enter button Settings Ring Tones 1 Press the Menu button 2 Select PHONE SETTING and scroll to RING TONES 3 Select a ring tone and press the Enter button Program 1 Press the appropriate key keys 1 5 to initiate one of the mable Key following functions pre assigned by the system e N A administrator Busy Lamp Field AltiServ Feature Code Admin Defined EXT Speed Dial Line Park Call Record BLF User Defined Headset Feature To configure a programmable key with Phone Setting Code enabled Admin a Press the Menu button select PHONE SETTING and Defined press the Enter button EXT b Scroll to PROGRAM KEYS and press Enter Speed Dial P c Select the key to program and press Enter Line Park id A d Enter the appropriate digits for the speed dial number or e Call feature code and press Enter Record S
43. ss Enter 4 Reboot the phone by pressing 3 and the Enter button Note Custom ring tones are not supported Distinctive Ringing Support If the Distinctive Ring options are enabled by the system administrator you may have three different ring cadences that distinguish the types of calls Internal call 1 ring External call 2 rings Operator call 3 rings Workgroup Status Display The AltiGen IP phone can be enabled to display workgroup status While the agent is in idle state the first line in the LCD displays QL queue length number of calls in queue 0 99 QT current longest queue time in minutes WG workgroup number up to 4 digits The second line in the LCD displays one of the following agent states e LOUT logout NRDY not ready DND do not disturb FWD forwarding Note The area is blank if the agent is in any other state QL5 QT12 Y G2000 NRDY Figure 5 IP 705 Workgroup Display example In the workgroup display example QLS5 indicates there are five calls in the queue QT12 indicates that one of the calls has been queued for 12 minutes WG2000 indicates Workgroup 2000 NRDY indicates the agent is not ready IP 705 Manual 25 When a call rings the agent or the when the agent is making an outgoing call the second line of the LCD is changed to Caller ID or dialed digits display and the first line stays the same However when more than one call is outstanding the first
44. trator Feature available only on systems with Triton Analog Extension board or AltiGen IP phones 32 IP 705 Manual User Guide 3825 Big bene eet ed ERU EE Station Log In Phone must be onhook 32 lt acct code Enter Account Code before dialing Flash button 32 lt acct code gt Enter Account Code mid call H339 eeu Mel ER E Do Not Disturb 1836 coe nit ERREUR ERE Call Forwarding HOT else edo St Remote Call Forwarding Other Features 822 2 5 CI PLA eer deeds Feature Status Check 3825 Big 5i ami tr e HE tecti E Station Speed Dial Setup HOO soca es ve PA er I a Outside Call Blocking operator only 99r idc E fd Ld Lor Rt Operator Off Line operator only TAA inercia PU aee Overhead Paging HA esc an od ride E A Overhead Paging by Trunk FAG oe ers errepi m aur ned ru Group Paging for IP 705 phone users 1855 once ee dana TERERE E EE List Feature Tips YN doses a e eit MAE e Silent System Call Park 3890 peed hd iat ros ta Ready to receive workgroup calls FEO secs ecto ciate Saag eat Med Not ready to receive workgroup calls Flash button 40 0 Transfer to AltiGen Voice Mail System Flash button 15 lt AA gt Transfer to Auto Attendant Flash button ext Transfer to a User s Voice Mail Flash button ext Flash button Consultation Dialing an IP Number Directly from the IP 705 To dial an IP number directly from the IP 705 phone set enter the IP addr
45. ttings How to use the phone is described in Chapter 4 Related Documentation IP 705 Quick Reference Card covers basic end user phone features configuration from the IP phone and AltiServ feature codes The AltiWare Administration Manual provides detailed information on configuring AltiGen IP phones in AltiWare Administrator IP 705 Manual 1 2 IP 705 Manual CHAPTER 1 The IP 705 Phone The AltiGen IP 705 phone is a business telephone that provides voice communication over an IP network The IP 705 provides functionality similar to traditional business phones including automatic redial on hook dialing hands free operation 5 programmable keys LCD display and headset port support The main components of the phone are illustrated in the figures below and described in the table that follows each figure 17 16 15 Figure 1 IP 705 Phone Top View IP 705 Manual 3 1 LCD Screen Displays features such as time extension number caller ID call waiting line call status and call duration Displays the phone s menu 2 Program 5 programmable keys can be configured by the mable Keys system administrator in Alti Ware Administrator as a 1 5 Busy Lamp Field BLF key an AltiServ Feature Code key an Admin Defined key an EXT Speed Dial key a Line Park key a Call Record key a User Defined key or a Headset key 3 Navigation v buttons let you scroll through text on the LCD buttons
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