Intelligent Recording
Contents
1. NT and Macintosh are not supported Product Overview 15 Fast Forward 1 USB Fort 16 Recording 2 a aN 17 Fast Reverse 3 Line Port 18 Pause 4 Phone port 19 Play 5 Handset Line 20 Stop 6 Volume 21 Page Down 7 Volume 22 Page Up 8 Handset 23 Back 2 PROS MONS 24 Soft Key 1 10 Source Microphone 25 SD Card Poe 26 LCD Display 12 Microphone 27 Speaker 13 Delete 14 Earphone CHECK THE PACKAGE CONTENTS 1 x Call Assistant SD Recorder unit 1x Power supply unit 3xAA batteries 1x Line cord plus 1 x handset cord 1x PC software CD and quick reference install guide this document 1xSD Card 1x USB Cable Check the contents of your package and inform us immediately if any items are missing at support irl recording com Quick Setup Instructions Remove the Call Assistant SD Power supply line leads amp batteries from the packaging Insert the SD Card provided into the recorder Insert batteries into the battery compartment on the under side of recorder Insert power connector into rear of unit and plug into wall socket PPPE SET THE SD RECORDER DATE AND TIME 1 Press Soft Key 2 lt Setting gt 2 Use Down Arrow to select lt System gt Soft Key 1 lt OK gt 3 Press Soft Key 2 lt OK gt to Select lt Time gt 4 Use the Up and Down arrows to change the hours then Press lt Next gt to advance to minutes Use the Up and Down arrows to change the2. SD or on the PC software included Xtr Desktop Software Call Assistant SD PC Software provided on CD included The CD provided with your Call Assistant SD contains a software application to allow you to play the calls created with your Call Assistant SD using your PC To load the software insert the CD into your PC and follow the instructions to Install PC Software To Use the Software Connect your Call Assistant SD to your PC using the USB Cable provided note the device will not record when connected to the USB cable OR e Power off the SD Recorder by unplugging from the AC Adapter e Remove the SD card from the player and insert the card into your PC Then e Start the XtR Desktop Player application by double clicking the icon that was created on your desktop XtR Desktop Player Using the Home icon navigate to the location of the recorded calls either the drive associated with the Call Assistant SD on your computer or the SD Card inserted into your PC aah ax PF Date and Time 5 11 2011 3 20 47 AM 00 00 00 Duration 00 02 52 qd D i gt Displaying the contents of folder User ID Caller ID Date Time Duration Filename 5 11 2011 3 20 00 02 52 G RECORD 110511 0 Disk Space Left 183 48 Gb Approx 30 824 hours GSM XtR Desktop Player allows you to list and listen to recordings add comments add a bookmark and email export recordings A summary of Toolb
3. minutes Press lt Set gt when finished 5 Use Down Arrow to select lt Date gt and then press Soft Key to lt OK gt 6 Use the arrows and lt Next gt to change the month day and year When done Press lt Set gt 7 You can use the Down Arrow to select modify the Time and Date format Choose how to connect The Call Assistant SD can connect to your telephone in 2 ways e Line Mode Where the Call Assistant SD is connected directly to an analog telephone line e Handset Mode Where the Call Assistant SD is connected to the curly cord telephone handset cord of your telephone This connection is used to record digital IP or Multi Line telephones If you have a standard analog telephone that connects to a home phone line or an analog extension behind a PBX this includes desktop and cordless phones you should use the Line Mode Connection method LINE MODE CONNECTION ol ol DC5V Disconnect the telephone line cord from the base of your telephone the other end connects to wall socket and plug this into the Call Assistant SD Connect the long cord supplied between the Call Assistant SD and the socket on you phone where you removed the line cord NOTE The Call Assistant SD will record calls when connected to the phone line it is not required that the telephone be connected to the device HANDSET MODE CONNECTION Handset mode connection is used when you cannot connect to the analog telephone line directly Examples of when
4. mode Time System Time B Talk Mode Type Incoming Outgoing Elapse Talking time Phone number Incoming Outgoing phone number Playing Calls on the Call Assistant SD To play calls on the speaker of the Call Assistant SD Press Soft Key One lt LOG gt Use the Up and Down arrow keys to select the recording to play Press the Play button on the Call Assistant SD A complete listing of menu options can be found in Appendix A Manual Mode Recording The Call Assistant SD is designed to automatically record all calls when used in both Line Mode and Handset Mode To use the in Manual Recording Mode Press Soft Key Two lt SETTING gt Press Soft Key One lt OK gt to select Recording Use the Down Arrow key to select Auto Manual Rec and press lt OK gt Use the Arrow Keys to select Manual and press lt OK gt The device will now operate in manual mode for line and handset connections To begin recording press the Record key on the device to stop press the Stop key Room Memo Recording The Call Assistant SD can be used to record memo dictation or room recording using the built in microphone To use this feature Move the slide selector swith on the side of the Call Assistant SD to the MIC position Press the RECORD button To stop the recording press the STOP button To record from your telephone move the selector switch back to the PHONE position The recordings can be played on the Call Assistant
5. symbol will blink when storage capacity is lower than setting Setting range is 5 99 hours 11 9 Play Announcement Enable Disable to play announcement that the call is recorded to caller 10 Off Hook Voltage The system will record the call automatically when the line voltage is lower than setting Setting range is 15730 V 11 Call Out Delay Time The system will record calls after setting delay time Setting range is 0 20 sec B System Setup SYSTEM gt TIME DATE TIME FORMAT DATE FORMAT TIME SYNC WITH CID LANGUAGE LCD CONTRAST SD RESERVED SPACE FORMAT SD CARD DEFAULT SETTING VERSION OK 1 Time System time setup 2 Date System date setup 3 Time Format System time display format setup 4 Date Format System date display format setup 5 Time synchronization with Caller ID Synchronize the time with FSK Caller ID 6 Language You can choose Traditional Chinese Simple Chinese Arabic or English as system language 7 LCD Contrast Adjust the contrast of LCD display the higher the brighter Range 1 6 8 SD Card Reserve Space SD card can be set to retain the capacity for system smooth running 9 Format SD Card Format SD Card will remove all audio files 10 Default setting Reset to factory default 12 A Call Records Display Description DT 04 01 12 48 00m11s QO TRIG T 04 01 11 48 00ml12s QO TRIG O 04 01 10 48 00m13s QO 0932567814 OPT 173 TYPE 1 Record Type l Incomin
6. you need to use handset mode are on Digital PBX telephones IP telephones and Multi Line telephones To connect in handset mode simply remove the curly cord from your telephone base and connect into the Call Assistant SD and connect the short handset lead supplied between the telephone handset socket and the Call Assistant SD as shown above IMPORTANT SETTINGS FOR HANDSET MODE You will need to select the correct TRIGGER MODE to ensure handset mode operation is set To select the correct mode Press Soft Key 2 lt Settings gt Press Soft Key 1 to select lt Recording gt Press Down Arrow Key to select lt Auto Manual Rec gt and then press lt OK gt Use Down Arrow Key to select lt Trig gt and the press lt OK gt Press the lt Back gt key until you return to the main recording screen ADJUSTMENTS FOR OPTIMUM HANDSET MODE OPERATION You may need to adjust the following parameters found under the Recording menu for optimum operation VOX TRIG LEVEL This is the threshold to detect audio when the handset is lifted to start recording If set too low recording may start when background noise is present when the handset is not being used If set too high recording may not start reliably when the handset is lifted Settings are 1 to 10 1 being the most sensitive and 10 the least sensitive Default setting is 3 VOX SILENCE This is the time that the Call Assistant SD hears silence on the call to determine that the call has e
7. AUTO MANUAL REC VOX TRIG LEVEL VOX SILENCE MAX REC DURATION MIN REC DURATION LOOP REC LOW MEMORY REMINDER PLAY ANNOUNCEMENT OFF HOOK VOLTAGE CALL OUT DELAY TIME OK BACK 1 MIC REC Mode The selector switch on the side of the device must be in the MIC position for these settings 1 Manual Press RECORD to start STOP to terminate 2 Automatic Voice Trigger When voice level is higher than settings it starts recording automatically 2 Auto Manual Rec You can set channel recording conditions 1 Manual Recording Press RECORD to start STOP to terminate 2 Automatic Recording When line voltage is lower than settings it starts recording automatically 3 Voice Trigger When voice level is higher than settings it starts recording automatically 3 VOX Trig Level Adjust voice level in voice trigger conditions Setting range is 1 10 4 VOX Silence Adjust silent time to terminate recording in voice trigger conditions Setting Range is 5 99 sec 5 Max REC Duration Set maximum recording time for single call Setting range is 10 min oo 6 Min REC Duration Set minimum recording time for single call Setting range is 5 sec ce 7 Loop Recording 1 Enable When the SD card capacity is insufficient it will delete the old audio files automatically and keep recording 2 Disable When the SD card capacity is insufficient it will not record any more 8 Storage Capacity Alert The LCD remaining recordable time
8. Intelligent Recording Call Assistant SD Desktop Software Reference Guide Version 1 0 November 2011 Downloads Available at www USBCallRecord com UK Office 44 0 1909 512148 US Office 1 0 949 587 1226 This guide is Copyright Intelligent Recording Limited 2011 Introduction Congratulations on your purchase of the Intelligent Recording Call Assistant SD The Call Assistant SD is part of an exciting range of cost effective Digital call recorders from Intelligent Recording This quick reference guide will take you through the installation and setup of the Call Assistant SD and help you begin recording your calls quickly Note There are various support manuals programs and examples on the CD provided and via Intelligent Recording s web site www USBCallRecord com including Live Chat technical support to help get you started CAUTION The use of monitoring recording or listening devices to eavesdrop monitor retrieve or record telephone conversation or other sound activities whether or not contemporaneous with transmission may be illegal in certain circumstances under federal or state laws Legal advice should be sought prior to implementing any practice that monitors or records any telephone conversation PC Compatibility The Xtension Recorder desktop application software supplied will work on recent Microsoft operating systems including XP Vista and Windows 7 operating systems Note Windows 95 98
9. ar features is given below vcennm a ark O Home Lists calls at the specified home location Folder Changes the folder drive where the your recordings are located also allows you to change the home location Refresh Refreshes the call list Search Set parameters and search through recordings Email Wav and XtR Emails highlighted call in wav or XtR format Export Wav or XtR Exports highlighted call in wav or XtR format Delete Deletes the highlighted call Notepad Annotate Add notes to the highlighted call the Bookmark feature also adds specific information to the Notes field Bookmark information should not be edited or you will lose the Bookmark Important Adds important flag to highlighted call stops auto delete You can edit the Caller ID field by double clicking on the Caller ID entry Playback Area Playback Oo Date and Time 18 03 2006 12 15 Replay Position 00 00 00 Duration 00 02 35 dD ib A The playback area allows you to manage the playback of the selected call in the call List Use the Play Pause Stop and Skip buttons to find the location you wish to playback You can also click on the level indicator to choose a location or double click to play The Bookmark button allows you to highlight a portion of the recording of importance To enter a bookmark click the start position of the important section and press the Bookmark key then click the end loca
10. g call O Outgoing call N MIC T Voice Trigger 2 Date Time Date and time of Call 3 Recording Length Length of Call 4 QO Symbol indicates audio files otherwise CDR only 5 Incoming Outgoing Call Number Display Incoming or outgoing numbers 6 Symbol indicates the important audio file B Operation gt PLAY FLAG REMOVE FLAG REMOVE FLAG DELETE SEARCH BY TIME SEARCH BY TEL NO OK BACK 1 Play Play selected audio files 2 Flag Mark important audio files 3 Remove Flag Remove mark on audio files 4 Delete Delete selected audio files or CDR 1 Delete audio files and keep the CDR 2 Delete both audio files and CDR 13 5 Search by Time Search audio files by time 6 Search by number Search audio files by incoming outgoing numbers C Play Audio files T 04 25 00 27 00m15 QO TRIG gt 00 23 47 VOL 6 DELETE FLAG Recording type date time elapse number and process will be shown on LCD You can delete or flag the audio file directly D Searching Option DATE TYPE gt ALL INCOMING ANSWERED UNANSWERED OUTGOING NOTE FLAG TRIG ANSWERING OK 1 AllSearch all records in SD card 2 Incoming Search all incoming calls including missed calls 3 Answered Search all received calls 4 Unanswered Calls Search all missed calls 5 Outgoing Search all outgoing calls 6 Note Search all audio files from MIC 7 Flag Search marked audio fi
11. les 8 Trig Search voice triggered audio files 9 Answering N A 14
12. nded and stops recording If too short your recordings may be broken into several smaller recordings if too long it may merge one recording into another to produce one long recording from 2 calls Default is 5 seconds Note When using Handset Mode the recorder uses sound levels on the handset to determine if a call is active If you finish one call and quickly make another in a shorter time than the VOX SILENCE setting it is possible both calls will merge into one recording Handset Mode is not 100 reliable in determining start and stop of calls but it is the only way of connecting to some telephones Make a Test Recording Lift the telephone handset and dial a number You will see the LCD indicate recording has started handset icon in bottom left of LCD If you are connected to the telephone line the LCD will show the digits you have dialed or the caller ID of the incoming call dialed digits and Caller ID is not available in Handset Mode At the end of the call ensure the recorder has detected that the call has ended this may take a few seconds if you are using Handset Mode LCD Information Call Assistant SD LCD Menu I CO amp manu 12 04 PM SETTING A Standby Mode ol Remaining Battery capacity QO Recording display Flashes when recording amp Handset recording mode 4 Microphone recording mode Auto Auto recording mode Manual Manual recording mode Trig Voice Trigger mode Loop recording
13. tion of the important section and click the bookmark key again Additional information in the Playback area includes Date Time and Duration of recording Current replay position If Important or if Notes Annotation or a Bookmark has been set Get Expert Help and see other recording Products from Intelligent Recording The Call Assistant SD is just one product in a wide range of professional quality call recorders for Analogue Digital and IP telephones extensions and lines Intelligent Recording can offer you centralized supervisor positions for multiple Call Assistant SD and if you are considering centralized recording for your business we have a complete range of BackOffice solutions that use the same recording format as your Call Assistant SD and integrate seamlessly We invite you to visit our web site www USBCallRecord com for Technical support and assistance when setting up your Call Assistant SD The latest software and firmware downloads for your Recorder including feature enhancements and bug fixes Advice about Call Recording Add on product offerings Quotes on professional recording systems for business We have a Live Chat service to allow you to speak directly to our staff We greatly appreciate your business thank you for choosing the Call Assistant SD by Intelligent Recording General Operation A Recording Parameters Appendix A Menu Options 10 RECORDING gt MIC REC MODE
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