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1. 8 4 Corporate Phonebook There are some differences between this contact screen and the native contact screen The AMC also has some additional services for example access to your Corporate Contacts Note This is an optional feature and will only be visible if access on the AMCC side has been enabled and your device has data connectivity Please type at least two letters into the number field on the home screen to enable the corporate directory search in the menu It is not possible to perform an empty search AA The main menu view offers the possibility to De Not Disturb search your Corporate Contacts in many cases De Register an Active Directory server if a data connection Disconnect Wi Fi GPRS etc is available Select the Auto handover i Gertorperate Contacts option Get Corporate Contacts You can either Contacts search on First or Last name but not on both Ongoing chats Set presence Settings O Search Corporate Contacts Type in at least two letters into the search field and press the icon to start the search Upon a search request the AMCC will only forward the first 25 results to the AMC If that list does not contain the contact you are looking for provide a more specific request Example lf entering the first four letters returns more than 25 items and the one you are looking for is missing enter the first 5 or 6 letters to further specify your search amc 4_blackberry_ug_en_2014 04 22 8 Featu2. Whenever a configured Access IL Point becomes available the AMC can re registers itself in the system i E needed for fast mode call setup method amc 4_blackberry_ug_en_2014 04 fit is configured to do so Please note that system registration data access is 18 7 General Operation O Registrations in Data Networks other than Wi Fi Please note that certain settings have to be enabled for the AMC to register over Packet Data refer to 12 4 Static Roaming O When the AMC is turned off calls will only be routed to the GSM Number of a user if Static Roaming is activated for this user If Static Roaming is deactivated on the AMCC the AMC will not be available in cellular only networks amc 4_blackberry_ug_en_2014 04 19 8 Features ofthe AMC 8 Features ofthe AMC The following explains all call related services of your AMC O General Availability of Features Available in and out call features depend on your PBX for some features please consult your PBX documentation More or less features than the ones described below might be available in your specific case Features displayed by the AMC can be configured through the feature file and can hence even vary on a per user basis The Feature file is downloaded when you start your AMC the first time It can also be downloaded manually There can be several feature files available but only one is assigned per user O Contacts Sorting Sorting in the AMC is alw
3. application The following chapter contains all user relevant information for the AMC how to navigate within the AMC and how to use in and out of call features Configure Wi Fi An essential service of the AMC is the VoIP telephony It is here crucial to be connected to a Wi Fi access point or have access to a mobile data channel in order to use this or the other features of your AMC If Wi Fi is not available the AMC will communicate with the AMCC via the cellular network If desired mobile least cost routing LCR features Callback come into play whenever there is no Wi Fi connection If Packet Data GPRS or 3G is available and allowed it will be used to enable more comfortable access to your corporate PBX features such as Conference Consultation etc The needed settings for Packet Data access are normally auto configured by your mo bile subscription provider The following section describes the needed configuration to access a Wi Fi access point Please make sure the Wi Fi settings on the phone as such are correctly configured and consult the documentation of your Blackberry for more detailed information O Press the Blackberry button to see all available icons enter Manage Con nections and click in the Wi Fi checkbox You might have to select the Wi Fi Options menu to setup a Wi Fi connection if this has not already been done For further information please refer to your mobile phone User Guide Note When in Wi Fi the defa
4. 12 7 1 HTTPS Port If a port is configured here and if HTTP S has been activated on your AMCC data con nections will be established automatically whenever necessary for Callbacks to access the Corporate Contacts etc Https Port default is 448 for HTTPS default protocol and 80 for HTTP O Information about HTTPS Whenever Hypertext Transfer Protocol Secure HTTPS is used you will be asked to accept a certificate for security reasons Go to your smartphone s native menu and open Options Security Options Certificates to generally allow this certifi cate 12 7 2 International Prefix In this field you can specify with which characters a leading plus should be replaced whenever it is signaled in DTMF Plus Substitution Target default is amc 4_blackberry_ug_en_2014 04 49 12 Administrator Settings 12 7 3 Maximum Number Length The Maximum Number Length determines after how many digits of a phone number the AMC will send DTMF in cellular networks In most cases this depends on the first network device on the way gateways and trunks in many countries support up to 19 sometimes even 21 digits To ensure the correct functionality simply set this value to o O Attention This setting can be used to expedite the dialing of Call through calls basically getting it to the same level as with operator supported dialing OSD functions en abled This feature will attach the destination number to th
5. Client Controller Administrator Manual for a general description of OTA Deployment eo amc 4_blackberry_ug_en_2014 04 8 4 Restrictions 4 Restrictions There are some restrictions on the Blackberry devices which the AMC is subject to New smart phone types models are released every week To avoid solution complexity and to ease management it is recommended to implement a mobile phone policy in the company to standardize on a limited amount of phone models A smart phone is like a computer You have to reboot them now and then to ensure consistent behavior the recommendation is once a day on average The AMC is a powerful application and if you have all features turned on the AMC as well as the data connections battery life can in worst cases be 50 shorter dependent on phone type OS version network and user scenarios There are a handful of destination numbers which are Emergency numbers 000 110 112 118 119 911 and 999 which together with your mobile operator s service num bers will result in pure cellular calls Direct calls where the AMC should be inactive Please make sure these are not part of your number plan Please note that there are certain restrictions for third party applications on practically all mobile platforms For the Blackberry platform in particular this comprises the lack of VolP capable Wi Fi connections only some devices as well as certain settings in cellular networks Note CDMA ph
6. Complete transfer and terminate the calls on your end The name of this feature differs depending on the used Aastra Enterprise Communications PBX It is either Enquiry or Consultation amc 4_blackberry_ug_en_2014 04 25 8 Features ofthe AMC 8 6 5 Fast Forwarding This option will forward the call to a predefined number While in theory this can be any number this feature is most often used to transfer the call to the desk phone with a single touch of a button While the transfer to the predefined number is being executed the AMC offers you the possibility to Resume the call the transfer will be interrupted Please note that this feature is executed like a Blind Transfer If your PBX does not support Blind Transfers the Fast Forwarding feature will not be available For immediate transfer a Fast Forwarding Number has to be set refer to 12 1 6 If no Fast Forwarding Number has been set the AMC will open a keypad with which you can dial or choose a contact 8 6 6 Handover to Cellular Networks GSM It is possible to trigger a manual Handover to GSM 3G cellular networks You can find the selection in the AMC Main Menu Blackberry button when in call 8 6 7 Handover to VoIP It is also possible to trigger a manual Handover to VoIP if the Wi Fi coverage is good enough as above the selection can be found in the AMC Main Menu Blackberry but ton If the access point provides VoIP over 3G Packet Data activated in AMC Netwo
7. If there is no registration or if the AMC is only registered for signaling blue registration icon you will have the option to select a call through call to ensure that your call is routed through the system Otherwise i d if you are registered for VoIP green icon this call type will not be offered In the native application however this option is always available idependently from the system registration 8 5 4 Direct Call Mobile call without passing the PBX This option gives you the possibility to place a call directly through the mobile network Such a call will then not be routed through your enterprise network 8 5 5 Anonymous Call When you select an Anonymous Call the called party will not see your caller ID Unlike Direct Call this feature has to be routed through your enterprise network Q Further Configuration 1 This is a PBX driven feature Not every PBX supports this 2 The Anonymous Call Prefix has to be set in the Settings of your AMC refer to 12 7 2 3 An Access Code has to be configured on the AMCC to match the feature code that triggers an Anonymous Call on your PBX please refer to the Aastra Mobile Client Controller Administrator Manual 8 5 6 SMS From the latest version on the AMC for Blackberry also offers the option SMS which opens the native messaging screen of the device This option is also available in the contacts view amc 4_blackberry_ug_en_2014 04 24 8 Features ofthe AMC 8 6 In
8. Redirect Server is used in the deployment facility of the AMCC the user only has to enter his or her mobile phone number at the first start of the AMC to receive the complete configuration for the AMC In the Case of Failure Fallback Should the download via the Redirect Server fail a pop up will prompt you to enter Registrar IP Username and Password manually The AMC will then try to download the configuration with this information O Configuration Loss with Firmware Updates Configurations are lost with a firmware update After a firmware update is complete configurations have to be redeployed by the system administrator O Never change preconfigured Settings Every number has to be configured on the AMCC and will hence in most cases be preconfigured on the AMC If one of them does not work properly ask your administrator to check if the according feature has been activated for your User Account on the AMCC If your AMC has been preconfigured simply skip the Configuration chapter However you may want to consult it to fully understand how your AMC works The following setting are available in the Options menu of your AMC 11 1 1 Auto Handover Disable or enable automatic handovers from Wi Fi to cellular networks and vice versa If this is enabled a handover from Wi Fi will be performed automatically if the Wi Fi signal strength decreases too much to maintain a reliable VolP connection A handover to Wi Fi on the other
9. Server The deployment method Redirect Server will always appear if the client is unconfigured Your administrator has the option to enable authentication via PIN Contact him if the PIN popup appears and you haven t received the PIN O In the case of Failure Fallback Should the download via the Redirect Server fail a pop up will prompt you to either enter Registrar IP Username and Password manually or to retry the automatic download The AMC will then re try to download the configuration by the chosen method amc 4_blackberry_ug_en_2014 04 14 6 Initial Configuration Download O Troubleshooting Re download Configuration In rare cases the settings data may be corrupted when saved by the AMC Should problems occur immediately after a configuration download please re download the configuration To download the configuration data manu ally open the Settings section on your AMC then open the context sensitive menu and select the option Configuration Download O Forced Configuration Download In certain cases a configuration download can be forced from the AMCC to the AMC If necessary for the application of new settings the AMC will be rebooted automatically amc 4_blackberry_ug_en_2014 04 15 7 General Operation 7 General Operation of the AMC The AMC seeks to blend in seamlessly with the usability concepts of the platform it runs on and tries to closely match the functionality of your smartphone s native phone
10. advantage of using local SIM cards in different locations Note that SIM Switch is a feature that is not part of the LCR file There are two ways to activate a new SIM card 1 If enabled SIM Switch will be available in the Option menu of the home screen Selecting SIM Switch will register your new SIM Card by setting up an unanswered call to the AMCC 2 After insertion of the new SIM card the AMC will open a dialog in which you can select to execute a SIM Switch and register your new SIM card If you select the option Later the pop up will reappear at the next startup amc 4_blackberry_ug_en_2014 04 33 10 Mobile Least Cost Routing MLCR O Your system administrator has the option to allow new SIM cards e new cellular numbers to be added to a user account If this option is not used new SIM numbers have to be configured in the AMCC beforehand to be able to register them from the AMC Q Several Number Support The AMC Solution is able to manage several SIM Cards GSM Numbers per user Please refer to page 42 for general setup and functionality A SIM number must not be used more than once in your system amc 4_blackberry_ug_en_2014 04 34 11 User Settings 11 User Settings There are a couple of mandatory settings that have to be configured to be able to use all of your AMC s features All settings mandatory and optional are explained in this chapter Configuration Deployment via Redirect Server If the option
11. has been terminated 31 10 Mobile Least Cost Routing MLCR 10 Mobile Least Cost Routing MLCR The following explains how to actively use the features Callback Call through and SIM Switch Q About MLCR It is possible to configure number patterns first couple of digits of a phone number which will trigger an automatic least cost routing These routing rules can be deployed to the AMC from the AMCC please refer to the Aastra Mobile Client Controller Administrator Manual However a different routing feature can be selected manually by the user even if these routing rules are present refer to 8 5 10 1 HTTI Use Callback to reduce costs of outbound calls made via the AMC In a Callback call the call to both the A and B party are setup from the PBX How to start a Callback is explained in 8 5 on page 23 If your company makes global use of the MLCR dialing certain phone numbers might trigger a Callback automatically Rules for automatic routing can be made and deployed to the AMCs using the AMCC Note The HTTPS Callback request goes through a data connection that might not be available or fail In the case of failure the AMC will automatically fall back to a Call through call The call is still placed through the PBX however you do not have the cost benefits anymore Configure the number that is to be dialed to trigger a Callback without HTTPS Like all FMC Numbers the Callback Number should be configured in in
12. icon for the mobile network signal strength in the upper right corner of the AMC screen Once you have listened and deleted your received voice mail s this icon will disappear If the settings needed for the Voicemail service have not been configured this option will not be displayed Please note that a Voice Mail Number must be configured on the AMCC and your PBX 8 7 5 Activate and Deactivate DnD Temporarily disable your AMC as your corporate extension with Do not Disturb DnD This prevents inbound calls from being forwarded to your AMC VolP and cellular Deactivate DnD to be available for inbound calls again 8 7 6 Absence Info By selecting the Absence Info menu you can set the absence reason and in some cases the day time of return in your PBX as well as cancelling already set information 8 7 7 SIM Switch This is a least cost routing feature explained on page 42 Use this option to activate a new SIM card The latest version of the AMC allows you to add a new number to your User Account if 1 the system administrator has enabled this service and 2 if a data channel is available If this service is deactivated or if there s no data connection the number has to be assigned to your user account beforehand by your system administrator If Automatic Start is activated and if the SIM card requires PIN activation the AMC won t detect the new SIM card until the AMC was restarted Please note that this feature can be d
13. 4 3 a aiaei e a e A 4 44 a E 52 13 Factory Reset of the AMG 2 5 2 35 2 2 2424 00 2 22 1 2 4 9144 53 amc 4_blackberry_ug_en_2014 04 4 1 Welcome to Aastra 1 Welcome to Aastra Thank you for choosing this Aastra Mobile Client product Our product meets the strictest requirements with regard to quality and design The following user s guide will assist you in using the Aastra Mobile Client AMC 4 application and answer most of the questions that may arise If you require further technical support or information about other Aastra products please refer to our website at http www aastra com It provides additional notes and hints on the product The Aastra Mobile Client brings system telephony features to your mobile telephone It takes just a few steps to install after which the AMC can be used immediately and conveniently without spending too much time learning it Fixed Mobile Convergence FMC is the integration of mobile telephones into the fixed line communications system of a company The Aastra Mobile Client software AMC allows you to access the Aastra communications system services from your mobile phone enabling complete integration with the communications system as a normal extension e Use your mobile phone with the Aastra communications system the familiar com munications environment accompanies you around the world and is always avail able e Switch at any time from mobile telephone to system telephone even i
14. 4_blackberry_ug en_2014 04 38 11 User Settings 11 5 Exception Numbers Specify numbers that must be dialed directly in all cases The main purpose is to make sure that special numbers such as operator voice mail and the like are not considered for any special routing via the AMC To specify more than one number separate them with dashes no white spaces Note Emergency numbers do not have to be specified here as they are treated sep arately The major emergency numbers for all continents such as 112 and 911 are preloaded in the AMC If you have any special or regional numbers however you can configure them here 11 6 1 IM Presence enabled Set this to on to enable the use of instant messaging IM and presence Check the IM and Presence chapter 9 to learn more about this functionality O The Presence Domain setting will not be lost even if this option is disabled 11 6 2 Automatic Start If Automatic Start is enabled the AMC will be started automatically whenever the phone is switched on 11 6 3 Operator Supported Dialing OSD Some operators can call your configured PBX Dialing in number automatically Please note that this will only work with the SIM card for which your AMC was activated If your provider supports OSD and if you would like to use it set this setting to On This will only be applied when you are not in a roaming state amc 4_blackberry_ug en_2014 04 39 12 Administrator Settings Activate the co
15. AMCC in the enterprise network If the AMC is registered over the cellular network the call setup time is usually less then 10 seconds If the phone does not have access to data the call setup is done via DTMF which usual takes approx 10 20 seconds Options Key You can also enter or select a phone number from the Contacts or Call List view press the Options key Blackberry key and select a call type 8 N Accepting Calls AMC calls can be accepted like all other calls by pressing the concerned key Which calls are intercepted by the AMC is governed by the 12 5 setting O Ringer off From the latest version on the incoming call screen gives you the option to turn the ring tone off This option is identical to the function of the native OS O Caller ID The AMC for Blackberry supports the transmission of Caller IDs see who s calling via the AMCC To make use of this possibility and to not be subject to different policies regarding the transmission of Caller IDs of the different providers Packet Data has to be set to Local Network or GPRS Dynamic refer to 12 4 oo Emergency Calls Emergency calls have to be placed as direct calls i e not with the AMC This is done automatically for the major emergency numbers such as 112 and 911 Local emergency numbers that have to be dialed directly can be specified as Exception Numbers Refer to 12 6 on page 49 amc 4_blackberry_ug_en_2014 04 21 8 Features ofthe AMC
16. ASTRA A Mitel Company Admin User Guide for Blackberry amc 4_blackberry_ug_en_2014 04 April 9 2014 Contents Contents 1 Welcome to Aasira 2 ccc sk ed de ed A 5 1 1 JOVEIVIEW s c s ivre a Ad ae O ui 5 1 2 Fixed Mobile Convergence 2 e een eens 5 2 Introduction to the User Guide nun 6 3 Introduction tothe AMG er oh ra a ec 7 3 1 Feste OVSIMISW erinnere 7 3 2 How to read this Manual se oree g 6 ce se ar dr ar 8 4 Restrictions ds ana 2 ds aaa ae A ra 9 4 1 By Mobile HardWare Platform 2 nn nennen 9 4 2 By Network Cellular lt nn 9 4 3 By Mobile OS Version 4 ci o e A E ee a 10 44 Deals scada adria ee ee src car 10 5 Data Usage Overview oie ade e a 13 6 Initial Configuration Download 2 2 2 m mn o e 14 7 General Operation 2 4 244 eed res rra Re 16 7 1 Configure Wi Fi Access Points APS o o 16 7 2 Opening the Application 2 4 0045 4 ar a cto de td 52 os 16 73 Home Screen Navigation 25 4 644 82446644444 242 484 84 18 7 4 Registration Status amp 2 Ha R846 ESS 44686645542 4dDR oS RS 18 8 Features of the AMG 2255 0666844 454868240454 224 Rb SSH 20 8 1 Placing Calls 2 is eae eer eee Gd eR A le na ea 20 8 2 Accepting Calls tone ce Gems hehe mE eee oe eS Ge eo 21 8 3 Emergency Calls e Lau ees Bl e E a E AA e 21 8 4 Corporate Phonebook sis sepas ra nr dr dr 22 8 5 Gall TYPES zu a ner AA a a 23 851 Ca
17. Call Features If a data channel Wi Fi or Packet Data is available during a call your AMC will enable the in call features of your PBX Click on the main key or menu button of your phone to get to the in call features Native Dialer Integration Some options in the in call menu derive from the native dialer loudspeaker mute etc Touch the t 00 00 10 Y re Full Menu button to access these options from Mute the AMC Please note thatthere might be known SELBER issues regarding this functionality refer to sec Consultation tion 4 Blind Transfer 8 6 1 Hold call End call Desk Phone Handoff A party can be put on hold by clicking the Hold His gt option on the screen You can resume the call at any time 8 6 2 Enquiry Consultation Clicking on this option in the in call features screen puts the currently active call on hold and opens the call screen where you can call a second party A reconnect tone will be played back if the Enquiry fails called party unavailable 8 6 3 Blind Transfer Transfer a call to a second party Select this feature and choose a contact or select a number Your call will be terminated and disappear from the home screen as soon as the other party has picked up 8 6 4 Toggle Complete Transfer and Conference If there are two active calls one of them on Hold you can Toggle back and forth between them enter a three party conference Complete conference or join the two calls
18. Q Download Details Go to the Settings screen and open the options to check the last successful deploy ments of Settings LCR rules and Features under Download Details amc 4_blackberry_ug_en_2014 04 17 7 General Operation 7 3 Home Screen Navigation si Thu Oct 14 13 17 Registration status oe online lt Chat information instant messaging and presence 2 John Do P 12 44 Address bar to enter phone numbers 93000 12 43 7 0895484333961 12 42 in _ Call Log with different icons for missed received and dialed calls Figure 3 Explanation of the AMC home screen on Blackberry 7 4 Registration Status IE en This data connection may be Wi Fi or Packet Data refer to 12 4 for information about Packet Data settings This icon indicates a successfully established data connection Features can A Din mm Usually be accessed perceivably faster A SIP connection is used for feedback and feature access Please note that this connection produces traffic m this icon indicates that t istration is i Be is icon indicates that a system registration is in progress E E The red icon appears if the system registration has failed This may be caused BE by faulty user credentials Please contact support if this problem persists This registration icon indicates that there is a VoIP capable data connection You will see this icon if there is currently no data connection available and therefore no system registration possible
19. acklight is turned off but it does not allow this connection to be used for VoIP Please note that without enabling either of these two settings a packet data connection is interrupted whenever the backlight is turned off Native Settings Dependent Smartphones have preference options to enable or disable the use of packet data If turned off in the native menu any preferences made within the AMC remain without effect Costs and Battery Life Please note that the usage of data channels may drain the phone s battery If costs run too high a provider might also disconnect the call Section 5 on page 13 contains information about the amount of data consumed by certain features 11 4 Call Prefet By setting the Dial Mode you can configure in which situations your AMC shall handle incoming and outgoing calls O The rule you choose here will only be applied if the AMC is activated amc 4_blackberry_ug_en_2014 04 37 11 User Settings 11 4 1 Dual Identity In Dual Identity mode your AMC will only handle calls made from within the AMC Calls made from the native Blackberry menu will not be handled by the AMC automatically 11 4 2 Always AMC With this setting the AMC is automatically used for all calls This means that even calls initiated from the native dialer will be handled by the AMC Please make sure that the native setting Send my caller ID is set to Set By Network under Call Settings if this option is used amc
20. ays done by Family name This is not configurable as might be the case in the native Contacts The reason is that access to this capability can differ widely O Wi Fi with Blackberry Smartphones A number of Blackberrys do not support Wi Fi Please note that in such cases references to Packet Data only concern GPRS and the like not Wi Fi Please refer to the documentation of your Blackberry to find out if Wi Fi is supported If your phone is Wi Fi capable please refer to section 7 1 for information about Wi Fi Access Point configuration Calls with the AMC can be made from within its screens and or outside of them This depends on your Call Preference configuration refer to 12 5 To place a call using the AMC type in or select a number in the Contacts screen or Call List and press the green phone button As soon as a call has been established in call features will become available in Wi Fi and cellular networks with or without Packet Data If a Wi Fi or Packet Data connection is available the AMCC will give feedback about the status of the call s This feedback will be displayed as icons at the end of the status line of a call amc 4_blackberry_ug_en_2014 04 20 8 Features ofthe AMC Redial A double touch of the green phone button will redial the last dialed number O Call Setup Time The call setup time when using the AMC is slightly longer than when using the native application because the call is set up via the call manager
21. currently used SIM card amc 4_blackberry_ug_en_2014 04 40 12 Administrator Settings AMCC Side This number has to be configured for the PBX Dialing in purpose on the AMCC O E 164 Format The PBX Dialing in Number has to be configured in E 164 format to ensure that the AMC is always able to dial it independently from its location 12 1 2 Callback Number Configure the number that is to be dialed to trigger a Callback without HTTPS Like all FMC Numbers the Callback Number should be configured in international for mat e with country code to ensure that the AMC is always able to dial it independent on its location How to use this and other call types with the mobile phone in hand is explained in section 8 5 Q Alternative to HTTPS Callback A Callback via the Callback Number will only be triggered if an LCR rule for a specific number pattern has been set on the AMC or if the OTA Key below has been set accordingly LCR rules and OTA settings can be deployed via the AMCC please refer to the AMCC Administrator Manual for a description of the LCR file and its deployment amc 4_blackberry_ug_en_2014 04 41 12 Administrator Settings How Callback works Client er calls and data channels merge of 2 call legs Figure 7 Simplified functionality of Callback Destination no A Callback is invoked via HTTPS or by calling the Callback Number configured in the Settings menu The AMC also sends the phone number t
22. e Call through number lt does not require a data connection You should however be aware that it only works in countries without fixed number lengths and if you have a trunk with your carrier that allows passing the additional digits Max GSM Number Length default is 0 12 7 4 OTA URL If the Redirect Server option isn t used to download the configuration refer to 6 the OTA URL setting can be used to specify a custom link HTTP oder HTTPS to the configuration data O Which Settings will be downloaded All data present on the AMCC will be pulled configuration entered in the GUI as well as the OTA Configuration entered and saved in the LCR OTA Feature File editor Client Deployment tab Please refer to page 35 where the Configuration Deployment facility is de scribed for the AMC part 12 7 5 Presence Domain If you would like to use the IM and Presence service of the AMC the host URI of the desired Presence Domain in your network has to be entered here Contact your administrator for further information As soon as the Presence Domain has been set correctly the presence status line becomes available in the Home screen Normally this will be your corporate domain amc 4_blackberry_ug_en_2014 04 50 12 Administrator Settings a IM Host domain name or IP address please use consistenly domain names or IP addresses for all settings of the AMC which require this kind of information 12 7 6 IM Presence enabled Set thi
23. ed set to true or false 12 7 11 Operator Supported Dialing OSD Some operators can call your configured PBX Dialing in number automatically Please note that this will only work with the SIM card for which your AMC was activated If your provider supports OSD and if you would like to use it set this setting to On This will only be applied when you are not in a roaming state a OperatorSupported true or false default Activate the collection of log messages by checking the option Enable File Logging and selecting the log level Debug Info Warning Error or Critical at which logging shall begin A log file with error messages will be saved on the device This log file is only accessible via the Blackberry Media Manager home user amc debug_log txt If there are issues with the Caller ID use the option Simple Logging All logs regarding Caller ID transmission will then be saved to the file simple_log txt Open the context sensitive menu in this screen to forward the log file via email amc 4_blackberry_ug_en_2014 04 52 13 Factory Reset ofthe AMC 13 Factory Reset of the AMC It is possible to do a quick but complete factory reset Open the Settings and click on the Options key for a context sensitive menu It will give you the option to execute a factory reset which will delete all configurations made amc 4_blackberry_ug en_2014 04 53 SEN 2013 Aastra Technologies Limited All rights reserved This d
24. f data traffic included Packet Data The Packet Data settings described here allow you to determine if and how the AMC is allowed to use cellular Packet Data You can choose to generally disable it for the AMC Off use it exclusively for HTTP S requests Minimal i e Corporate Contacts access HTTPS Callbacks etc or allow its usage only in your provider s network Local Network To use it whenever needed for a system registration no Voice over 3G set this to GPRS Dynamic O Local Network Roaming Minimal Please note that while in roaming in other provider networks and while the setting Local Network is active the actual usage of the cellular data channel is done according to the setting Minimal i e registrations are not possible and only HTTP S requests are allowed 12 4 1 Allow VolP over 3G The checkbox Allow VoIP over 3G allows incoming and outgoing VoIP calls to be estab lished over Packet Data connections lt also keeps a packet data connection open even if the screen backlight is turned off by the operating system due to user inactivity This enables a constant system registration and with it succesfull receptions of incoming responses to service requests 12 4 2 Maintain 3G Connection The setting Maintain 3G Connection is a subset of Allow VoIP over 3G i e it keeps packet data connections open even if the backlight is turned off but it does not allow this connection to be used for VolP Please note that withou
25. g email addresses an instant messaging ID has to be config ured in the native phone book of your Blackberry e To add a contact open the native Contacts directory open a contact and click Edit e Use a Custom Field to add an IM ID for a contact see screenshot below Note Please make sure that entered email addresses pass a validity test i e they have to constist of the following name domain xx Most XMPP servers are case sensitive Please make sure that email ad dresses are entered exactly as they are configured on the XMPP server If this is not the case Presence subscriptions will most likely fail amc 4_blackberry_ug_en_2014 04 29 9 IM and Presence New Contact No Categories Edit gt Save Web Page Add to Contacts Web Page Email test 123 com Custom Fields Text test 123 com Custom 1 REG i Categories ustom 1 test 123 com Add Picture _ Add Custom Field Change Field Name Notes Help Figure 5 Native screens for adding IM IDs O Adding users from other domains If a contacts IM ID belongs to a different domain this ID has to be set as a Custom field see screenshots of the native Contacts above The Black berry address book gives you the possibility to rename this field which might be helpful to improve the usability of the IM and Presence service O Limitation Please note that once added a contact cannot be deleted blocked or ig nored An option to delete IM Presence contacts will be i
26. hand will be performed if a known network with sufficient quality gets into range during an ongoing cellular call amc 4_blackberry_ug en_2014 04 35 11 User Settings 11 2 Dual M Select Cellular Only Single Mode or Dual Mode If set to Cellular Only the AMC will only allow connections to cellular networks In Single Mode it allows cellular networks and Packet Data for signaling Packet Data and or Wi Fi this depends on the device i e if you want to have SIP signaling over Wi Fi but call setup signaling and media over the cellular network you need to select the Single Mode setting The setting Dual Mode allows Voice over Wi Fi but it requires that the Blackberry de vice supports Wi Fi and that the required settings in the native OS are made O Consumption of Packet Data The Packet Data setting lets you specify when packet data for example Packet Data should be used refer to 12 4 O Native Dialer Dependent Whether a data channel is established via Wi Fi or via Packet Data depends on the Network Preferences you have chosen in the native Blackberry appli cation If a preferred Wi Fi network is available this network will be used for the data channel Unlike Wi Fi connections cellular connections cannot carry data A data channel is not necessary to make use of certain services such as accessing PBX in call features but it makes signaling faster Availability of data channels depends on your provider and on your c
27. hat you would actually like to call 1 The AMCC in return calls the AMC 2 and the destination number 3 The two calls are connected as soon as they are established Q Further Configuration HTTPS Callback HTTPS is enabled automatically on the AMCC On the AMCs the use of packet data refer to 12 4 has to be allowed If HTTP or non default ports configurable in the Hidden Settings are to be used the settings on both the AMCC and the AMCs have to be adjusted 12 1 3 SIM Switch Number If you select Activate SIM Card in the main menu the AMC uses this number to com municate to the AMCC that a new SIM card has been inserted If the number of this SIM card is configured for your User Account on the AMCC your new SIM card will be activated and you will be able to take advantage of the features of the AMC Solution Sim Switch Number digits Advantage of SIM Switch All of the services offered by the AMC are exclusively available for configured users However some users might have several SIM cards mostly for taking advantage of lower tariffs in different countries It is possible to configure up to ten cell phone SIM card numbers per user but only one at a time will be active How it works amc 4_blackberry_ug_en_2014 04 42 12 Administrator Settings A call to SIM Switch number is placed and hung up immediately This guarantees that the call is free of charge since it is never really established If the SIM Switch re
28. he BOE Aah ony a HR o 45 12 3 VOIP Settings 2 2 4 24 4 6 2 244446 Zu aa eat 45 12 3 1 Registrar and Port Settings 2222052 24 640 4084 4 45 amc 4_blackberry_ug_en_2014 04 3 Contents 12 3 2 Username and Password 2 2 2 2 m mn nennen 45 12 3 3 Preferred VoIP Codec o 46 12 4 Network Settings sisi ases a e a a 46 12 4 1 Allow VolP over 3G _ 46 12 4 2 Maintain 3G Connection mn 46 12 4 3 ConnectviaBES 47 12 5 Call Preference vou 24484206 048046 bE Rew ee os 47 1291 D alldentty 223425244464 Ads as 48 1252 Always AMC 2 He 4 4 0 ee eee bee ha LAGE BESS 48 1253 Background Mode z u 42 che oS eH he see he 48 12 6 Exception Numbats sone zw ah m 24 an di A nn 49 12 7 Misc Settings 2 40 0 222 20 a na Day ee 49 12 7213 AIT RS APOM du dee eat tee ee ee ee a a 49 12 7 2 International Prefix 2 oaoa ee ee es 49 12 7 3 Maximum Number Length 6 sc hee aoe we mn Fr 50 1274 OTA URL 2 2 2 2 44 4 28 SE we Rak amp Sh a a 50 12 7 5 Presence DOMAIN s rov ae doi 2 we ana ae Bea a 50 12 7 6 IM Presence enabled o 51 12 7 7 Anonymous Call Prefix 244 a 6 ie bake eo o RES 51 12 7 8 Automatic Start 51 12 7 9 Show Close inmenu 51 12 710 LCR enabled i curra a e a a anne he 52 12 7 11 Operator Supported Dialing OSD 52 12 8 LOg9Ng 2 2 2 2
29. ing lets you specify when packet data for example Packet Data should be used refer to 12 4 O Native Dialer Dependent Whether a data channel is established via Wi Fi or via Packet Data depends on the Network Preferences you have chosen in the native Blackberry appli cation If a preferred Wi Fi network is available this network will be used for the data channel EA Dual Mode GSM_MODE SINGLE _MODE DUAL_MODE 12 3 1 Registrar and Port Settings The IP address and port that have to be entered here as well as your user credentials should be given to you by your system administrator 12 3 2 Username and Password The Username is the username that has been registered on the AMCC Usually it is your corporate phone number to make it unique in the system The Password is the one that belongs to your username in the AMCC amc 4_blackberry_ug_en_2014 04 45 12 Administrator Settings 12 3 3 Preferred VoIP Codec Select the preferred codec for VoIP ARM or u law As you can see in the Data Usage Overview section 5 AMR requires less MB per hour than u law PCMU A Hamnrl Canttin Aea Network Settings Unlike Wi Fi connections cellular connections cannot carry data A data channel is not necessary to make use of certain services such as accessing PBX in call features but it makes signaling faster Availability of data channels depends on your provider and on your contract Many contracts come with a certain amount o
30. ion and runs on most phones based on the RIM Version 6 0 10 Blackberry devices with version 5 0 must be upgraded to 6 0 or later Beachten Sie dass der AMC f ijr Android auch auf Blackberry OS 10 2 1 und neuer installiert werden kann For those devices with an Android runtime please make sure to refer to tne AMC Manual for Android Fixed Mobile Convergence FMC is the integration of mobile phones into the fixed line communications system of an enterprise The AMC installed on your mobile phone behaves like this It acts as a regular desk phone supporting all of the important PBX features using mobile networks The AMC Solution utilizes existing networks thereby avoiding additional installation costs To start with the existing mobile network or WLAN access point can be used 1 re e eature Your AMC is the key to a variety of communication services like 1 Integrated usage of cellular networks via your corporate PBX Access to PBX features Conference Consultation etc Voice over IP VoIP telephony via WLAN or mobile data channel Automatic handovers cellular network WLAN WLAN cellular network Mobile Least Cost Routing HTTPS call back amp Travel SIM Corporate directory search N O oO A W PD IM and Presence Furthermore as part of our AMC Solution your AMC offers a range of features to make use of mobile least cost routing LCR which enables you to make dynamic use of the most favo
31. isabled by the system administrator If deactivated no SIM Switch options will be available amc 4_blackberry_ug_en_2014 04 28 9 IM and Presence 9 IM and Presence The AMC enables basic mobile presence and the ability to chat with your smartphone Immediately after the required settings have been configured see infobox below the Online Offline Presence Status will be displayed in the Home screen application bar Required Settings IM Presence has to be turned On refer to 12 7 6 and the Presence Domain refer to 12 7 5 has to be configured correctly on the AMC and profiles of XMPP Endpoints and XMPP User Accounts or SIMPLE User Accounts have to be created on the AMCC Please note that these settings can be turned off and will then not appear in the AMC on a global level via the AMCC Q IM Presence Limitation Please note that only Presence no IM is supported with the Aastra BluS tar infrastructure Options will in any case even if settings are not disabled globally be limited compared to the screenshots above a 4 A PA A nka 9 1 Adding Contacts The AMC will automatically make contacts available for chat subscribe to a contact s Presense status if the email address of a contact matches the configured Presence Domain If you try to subscribe to users of the same domain with a chat client such as Pidgin the contact s presence status will be visible after your invitation has been accepted For contacts with differin
32. kberry_ug_en_2014 04 47 12 Administrator Settings 12 5 1 Dual Identity In Dual Identity mode your AMC will only handle calls made from within the AMC Calls made from the native Blackberry menu will not be handled by the AMC automatically 12 5 2 Always AMC With this setting the AMC is automatically used for all calls This means that even calls initiated from the native dialer will be handled by the AMC Please make sure that the native setting Send my caller ID is set to Set By Network under Call Settings if this option is used 12 5 3 Background Mode This setting shifts the AMC into the background but calls will be handled by it and its features will be available O This feature might be disabled amc 4_blackberry_ug_en_2014 04 48 12 Administrator Settings 12 6 Exception Numbers Specify numbers that must be dialed directly in all cases The main purpose is to make sure that special numbers such as operator voice mail and the like are not considered for any special routing via the AMC To specify more than one number separate them with dashes no white spaces Note Emergency numbers do not have to be specified here as they are treated sep arately The major emergency numbers for all continents such as 112 and 911 are preloaded in the AMC If you have any special or regional numbers however you can configure them here a Premium Service Numbers digits digits digits 12 7 Misc Settings
33. ket Data Local Net Approx 5KB if the display is asleep no data connec work amp GPRS Dynamic tion approx 30KB with Maintain 3G Connection per hour for registrations and keepalives with MWI but without IM Presence 100KB for average IM Presence usage per hour 300 500KB per hour for feature usage in calls VoIP over 3G Approx 32MB per hour with AMR and approx 78MB per hour with PCMU amc 4_blackberry_ug_en_2014 04 13 6 Initial Configuration Download 6 Initial Configuration Download The configuration for your AMC can be downloaded automatically when opening it for the first time Before opening the AMC make sure that a data channel Wi Fi or 3G is available When you open the application a pop up window will appear see screen shot 15 AG Mon Jun 10 AMC user account key without Figure 1 Download pop up 1 If you have received an AMC User Account key enter it into the pop up window Leave blank if you haven t received a key Enter your cellular number into the automatic pop up window Entering it with a leading plus sign is not necessary but please provide the number including the country prefix Press OK to begin the configuration deploy ment to your AMC The AMC will notify you once the configuration download has ended and if further steps are necessary After this all configuration data provided in the system will be saved and applied by your AMC Q Redirect
34. llection of log messages by checking the option Enable File Logging and selecting the log level Debug Info Warning Error or Critical at which logging shall begin A log file with error messages will be saved on the device This log file is only accessible viathe Blackberry Media Manager home user amc debug_log txt If there are issues with the Caller ID use the option Simple Logging All logs regarding Caller ID transmission will then be saved to the file simple_log txt Open the context sensitive menu in this screen to forward the log file via email 12 Administrator Settings Passphrases change over time every day 24h and can be retrieved from our sup port team These settings are blocked from user modification to ensure aptness of settings 14 Administrators Use the AMCC to configure settings remotely 12 1 FMC Numk In order to take advantage of the available AMC Solution features the AMC and the AMCC communicate via special numbers which must be configured on the AMCC to trigger a certain behavior in cellular networks 12 1 1 PBX Dialing in Number The PBX Dialing in Number is used for cellular calls It is used by the AMC to route the calls through your company network AMCC It makes extension dialing from the AMC possible i e calling colleagues via their extensions numbers and not their full numbers It also ensures that your corporate phone number is displayed to the called party and not the number of your
35. lls a wa 29s Bee a a ch 23 8 22 Callback ana an bk Se Re an ein en 23 853 Call through Calls sa s ce esas ees hs a Petra 24 8 5 4 Direct Call Mobile call without passing the PBX 24 855 Anonymous Call ee ases ir a 24 6 5 6 A ot eet te eee bee pee epee 24 8 6 In Call Features 5 2624 dea 04 oe a ORK Oo EEE GO 25 8 6 1 oldicall s ass ca e Shoe Be oh ae 25 862 Enguiry Gonsulfation s s sors e 24 una a 25 8 6 3 Blind Transfer lt lt 22062424 8 222 e 25 8 6 4 Toggle Complete Transfer and Conference 25 8 65 Fast Forwarding 2244442 244644564458 584 6 43S S 26 8 6 6 Handover to Cellular Networks GSM 26 8 6 7 Handover to VolP 245 665 226 8S oe oA Ge OR ee ee Re 26 8 6 8 Automatic Handover to VoIP 26 amc 4_blackberry_ug_en_2014 04 2 Contents 8 7 Out Of Call Features 2 2 2 Coon 27 8 7 1 Call Forwarding Le prosas arre 27 8 7 2 Call PickUp s pone ae a ee a lina 27 8 7 3 Call Retrieve 27 8 74 Noice Mails seron aeaoe an a a do 28 8 7 5 Activate and Deactivate DnD 28 8 1 6 Absence Ini0 5 4 044 e246 e 2 ar kanal an ke 28 8 7 7 SIM Switch 2 2 3 28 22 24 22 adds 2 415 4 28 9 IM and Presence a a ua a a ac da ee ee 29 91 Adding Contacts o sarao dd a a AA 29 9 2 NAHME es orcas na era ey A pa oa 29 prada e 31 9 3 Parallel Chats 31 9 4 Setting the Presence Statu
36. luetooth headsets could interfere with Wi Fi systems as both systems use 2 4 GHz frequency band contention can be an issue Each Wi Fi transmitter blocks out 20 of the available 79 Bluetooth channels This is specifically valid for lower end Bluetooth headsets e RIM security timer needs to be allowed to be rested by AMC If not allowed users might have to type in password for answering and hanging up VoIP calls if device locking is enabled e To use fast call setup method via data channel for a cellular call there must be access to 3G or Wi Fi for the call setup signaling e To get automatic handovers between Wi Fi and Cellular networks Enable han dover has to be selected in the AMC s Options menu amc 4_blackberry_ug_en_2014 04 11 4 Restrictions e Dialing numbers of contact entries from within the AMC with an appended letter P and the like is not supported amc 4_blackberry_ug_en_2014 04 12 5 Data Usage Overview 5 Data Usage Overview The following table clarifies exactly how much data usage is required for individual ser vices of the AMC The settings governing the allowed usage of cellular data channels are described in 12 4 on page 46 Setting Service Available Services and required data volumes Packet Data Off OKB no features that require Packet Data can be used Packet Data Minimal Approx 3KB per Callback attempt 10KB for the Cor porate Contacts search with a typical result set of 5 10 users Pac
37. mplemented in a later version of the AMC amc 4_blackberry_ug en_2014 04 30 9 2 user blackberry com Chatting Me 10 59 Hi when is the meeting Colleague 10 59 Hi it s at 14 30 See yor Send Clear Close Finish Show Symbols Switch Input Languag 9 3 ns Me 10 59 Colleague 10 59 Thanks See erver com 1 Hii when is the meeting Hi it s at 14 30 See you then 9 IM and Presence Open the Contacts screen open the context sensitive menu and se lect the option to start a chat Choose the IM recipient from your contacts Once the Chat screen is open see screenshot to the left type in a message and click return to send your message Parallel Chats It is also possible have several conversations at the same time All ongoing chats will be displayed as a list in the Chat screen 12 40 Thu Oct 14 Online Offline Do Not Disturb Not available Away amc 4_blackberry_ug_en_2014 04 9 4 Setting the Presence Status By default your first presence status will be Of fline To change this select the option Set Pres ence in the chat screen menu In the screen shot to the left Online and Offline are the sup ported Presence States Select the one you would like to apply Do not Disturb DnD This presence state is set automatically if there is an ongoing call It will return to the previously set presence status after the call
38. n the middle of a call Depending on the situation select the mobile telephone or stationary system telephone accessible worldwide with the best audio quality e Always be accessible under one single number free people calling you from having to keep track of several network and call numbers amc 4_blackberry_ug en_2014 04 5 2 Introduction to the User Guide 2 Introduction to the User Guide This user s guide describes the AMC application You will find the user s guide and other documents for your application at www aastra com or www aastra com docfinder For more information please refer to the documentation or to your dealer s homepage It is your responsibility to inform yourself about the scope of functions operation and proper use of your equipment e Check whether you have all the user information available on your product whether it conforms to your product s version and whether it is up to date e Read through the user information carefully before using the AMC e Store the user information within easy reach and refer to it whenever uncertainties arise in connection with the use of the application e If individual features differ on the Aastra communications systems a reference is made in this user s guide amc 4_blackberry_ug en_2014 04 6 3 Introduction to the AMC 3 Introduction to the AMC Thank you for using the AMC for Blackberry based mobile phones The AMC is a fixed mobile convergence FMC applicat
39. ocument contains proprietary information which is protected by copy right No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying recording or by any information stor age and retrieval system or trans lated into another language without the prior written consent of Aastra Tech nologies Limited NOTICE The information in this document is subject to change without notice AASTRA MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL INCLUDING BUT NOT LIMITED TO THE IMPLIED WAR RANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PUR POSE Aastra shall not be liable for errors contained herein neither for inciden tal nor for consequential damages in connection with the furnishing per formance or use of these materials CE AASTRA A Mitel Company
40. ones might not support Wi Fi The functionality and features of the AMC are also subject to the used network In cellular only networks the AMC can send feature requests by calling the AMCC and transmitting feature codes via DTMF The restriction here is the feedback from the sys tem AMCC If no data connection is available features requiring feedback for ex ample checking the statuses for Do not Disturb DnD or Call Forwarding are not available If Dual mode usage is part of the solution you must make sure the Wi Fi network is Voice ready Some mobile network operators does not send out their Identity in the signaling avail able for the AMC to present in a Network status bar If this is the case only Cellular Network will be presented amc 4_blackberry_ug_en_2014 04 9 4 Restrictions Please note that some devices with the firmware version 4 5 slow down noticeably during operation while placing calls for example the navigation reacts unusually slow This is the case in the native dialer of these Smartphones and as a consequence also in the AMC Q Firmware Updates RIM releases regular firmware updates for Blackberry It is recommended to regularly update the firmware of your device After updating with the Desktop manager the configuration of your AMC will be lost and must be reloaded The application itself however will be preserved From version 7 1 on handovers can only be done from VoIP to cellular netwo
41. ontract Many contracts come with a certain amount of data traffic included Packet Data The Packet Data settings described here allow you to determine if and how the AMC is allowed to use cellular Packet Data You can choose to generally disable it for the AMC Off use it exclusively for HTTP S requests Minimal i e Corporate Contacts access HTTPS Callbacks etc or allow its usage only in your provider s network Local Network To use it whenever needed for a system registration no Voice over 3G set this to GPRS Dynamic amc 4_blackberry_ug_en_2014 04 36 11 User Settings O Local Network Roaming Minimal Please note that while in roaming in other provider networks and while the setting Local Network is active the actual usage of the cellular data channel is done according to the setting Minimal i e registrations are not possible and only HTTP S requests are allowed 11 3 1 Allow VolP over 3G The checkbox Allow VoIP over 3G allows incoming and outgoing VoIP calls to be estab lished over Packet Data connections lt also keeps a packet data connection open even if the screen backlight is turned off by the operating system due to user inactivity This enables a constant system registration and with it succesfull receptions of incoming responses to service requests 11 3 2 Maintain 3G Connection The setting Maintain 3G Connection is a subset of Allow VoIP over 3G i e it keeps packet data connections open even if the b
42. quest was unsuccessful you will not be able to make calls from now on since the AMCC cannot authenticate you Such a failure should not happen unless your new SIM number was configured incorrectly on the AMCC What to do if SIM Switch doesn t work If Automatic Start is activated and if the SIM card requires PIN activation the AMC won t detect the new SIM card until the AMC was restarted Restart the AMC to see if the problem persists Your previously used SIM card will continue to work unless there is a problem on the AMCC side Check if there is a temporary problem by reinserting the former SIM card If it does not work the error is likely to be located at the AMCC If repeated attempts to Activate SIM Cards fail and if the configured number of the second SIM card is correct the reason could be an improper Caller ID sent from your new SIM card In those cases the switch has to be conducted manually on the AMCC 12 1 4 MTC Number s MTC stands for Mobile Terminated Call The MTC Number will be associated as Caller ID for your corporate system AMCC You could say that this is the identification the AMCC uses towards the AMC If the MTC Number is set all Enterprise calls must come with this Caller ID otherwise they will not be handled by the AMC In order to make sure that the number is positively matched you have to enter your PBX number in international format Use Case The MTC Number or prefix identifies a call as an En
43. rable rates depending on your location and on available networks All user relevant information regarding the above mentioned possibilities and features will be given at the appropriate points throughout this manual O The features marked with require a license or depend on the used provider the available network and the configuration by the administrator amc 4_blackberry_ug_en_2014 04 7 3 Introduction to the AMC 3 2 How to read this Manual This manual is designed to guide you step by step through the installation configuration and usage of your AMC providing you with useful hints and advice to facilitate the handling of your AMC Throughout this manual we will print any terminology used in the AMC or in the main menu of your mobile phone in italic letters This manual does not describe how to operate the other functionality of your mobile phone Please refer to the documentation of the available desktop software or the user manual of the device itself General pieces of information will be marked with the i icon to the left Information for technicians and or administrators will be given throughout this manual Those pieces of information will be marked with the icon to the left It is possible to deploy settings over the air OTA Deployment via the AMCC This is done with key value pairs settings key and setting With the icon to the left we will point out where OTA deployment is possible Please re fer to the Aastra Mobile
44. res ofthe AMC 8 5 Call Types There are several call types that you can select before dialing They give you man ual access to the potentially cost saving features of the AMC Please see the picture below 14 Automatic Routing Administrators may specify and deploy routing rules for Callback etc with in an M LCR Table and deploy it to the AMC Note Which of the following call types are available and or how they are routed VoIP cellular depends your AMC s settings and on your registration status For example Callback will not be offered if you are registrered for VolP because there is no advan tage in using it 8 5 1 Call This is either a VolP call if the needed registration is available or a Call Through call for cellular connections Wed Oct 24 09 51 gt 8 5 2 Callback Switch Application Demand a Callback and let yourself be con Call nected with the called party No call will Callback j be established from your smartphone This may have a favorable effect on costs A Callback is requested via HTTPS default or by calling the Callback Number The HTTPS Callback is perceivably faster To use the HTTPS Callback the HTTPS Port must be set refer to 12 7 1 and packet data usage by the AMC must be allowed refer to 12 4 Callthrough Call Direct Call Anonymous Call SMS Call forwarding Figure 4 Call types amc 4_blackberry_ug_en_2014 04 23 8 Features ofthe AMC 8 5 3 Call through Call
45. rk Settings and Allow VoIP over 3G checkbox selected and a handover is made it will not be possible to get back to a Wi Fi access point during the call This depends on that the phone can only have one single IP address 8 6 8 Automatic Handover to VolP If Auto Handover has been enabled in the settings of the AMC a handover from Wi Fi to Cellular will be performed automatically if the Wi Fi signal strength gets too weak to maintain a reliable VolP connection A handover from Cellular to Wi Fi on the other hand will be performed if a known network with sufficient quality gets into range during an ongoing cellular call At the availability of a network with sufficient quality the AMC will take some time to assure it is a stable connection before a handover is performed If an access point provides VoIP over 3G and the AMC is set to use this it will not be possible to get back to a Wi Fi access point during the call This depends on that the phone can only have one single IP address Note A call muted in Wi Fi will automatically be unmuted at handover to GSM 3G amc 4_blackberry_ug_en_2014 04 26 8 Features ofthe AMC Out of call features give you the possibility to use your smartphone as a full fledged equivalent of a desk phone Open the context sensitive menu of the home screen to access the following out call features 8 7 1 Call Forwarding You have the option to configure rules about when and to which destination Call For
46. rks When a HTTPS Callback comes in and if the ring tone volume is not low a high frequency click sound can sometimes be heard The generation of this cannot be influenced by the AMC Which possibilities exist to present Caller ID information received by cellular chan nel are limited by the mobile platform as such The establishment of mobile data connection when the AMC has been logged off or is activated from sleep mode can be perceived as slow Until the AMC is fully registered the call setup time will be longer With a non Operator Supported SIM the destination number will in this case be sent over DTMF Muting or changing the call volume during cellular calls always has to be done via the native dialer menu which means that you have to leave the in call screen of the AMC A call muted in Wi Fi will be unmuted by the mobile OS at handover to GSM 3G On some particularly older devices there is no possibility to adapt the call volume The default sound profile Normal sets notifications of third party applications to Silent If the AMC doesnt replay ringtones the sound profile has to be edited manually In order to do that look for the sub profile Other in the Profile you would like to use There you will find the setting AMC call Qr option can also be used to assign a specific ring tone to the AMC Please note that in the case of a handover the display will wake up When this occurs please slightly remove the phone f
47. rom your ear and then back to trigger the proximity sensor once more amc 4_blackberry_ug_en_2014 04 10 4 Restrictions Edit Profile UM MY 2 t Messages Notifiers Select a Sound Profile Instant Messages Notifiers Events Reminders CJ Phone Calls Only A Other Applications Notifiers c All Alerts Off AMC 4 Call Set Ring Tones Alerts AMC 4 Notifications Set Contact Alerts Browser Edit Profiles focnasts Social Feeds a Setting on older Blackberry devices b Setting on newer Blackberry devices e The Blackberry phones have keylock facilities that can password protect the phones These keylocks apply to all applications and hence also to the AMC The only exception to the keylock if configured this way is a cellular call which can be accepted without removing this keylock However this does not apply to VoIP calls in the same fashion There you do need to enter the password because this accesses application features of your device Note To do anything except accepting a cellular call such as features etc you will also need to enter the keylock e Since the keylock mentioned above can t be overruled by any application it is not possible to display trueClip information e The AMC cannot recognize the connection of a headset However most times a connected headset will be used automatically If this is not the case please use the option Headset in the in call menu of the AMC e B
48. s o eee eee 31 10 Mobile Least Cost Routing MLCR o oo ees 32 IS PUPS Gabe y u er A nen Mi A 32 10 2 SIMS WICH et ose ma 3 Sr ke ry a a ee Be ie 33 11 SCP Settings e sesos da An RRA ae Ce oe ee oo be eR SSeS 35 11 1 Options Menu s scr mocs aa ee ar De kart 35 11 1 1 Auto Handover reri n dede AG hk Se e aw oe Re Ge 35 11 2 Dual Mode a a 36 11 3 Network Preferences oaoa e o 36 11 3 1 Allow VolP OverB3G_ 37 11 3 2 Maintain 3G Connection nme 37 11 4 Gall Preference lt 3 2 2 286048046 28 RS eRe 37 1141 Dualldentity 2 22244 24 244 24 2 Lt 1 2 4 et 38 1142 Always AMO 2 22 442 ea Bo eier 38 5 Exception Numbers s s a4 oe ma 28 kan a SS SEAR A 39 6 Misc Settings 2 2 444 204 0 saniert ai 39 11 6 1 IM Presence enabled 2 2 2 mm nn 39 11 6 2 Automatic Start on 39 11 6 3 Operator Supported Dialing OSD 39 Vie LOUIS 3 2 un Bs a Ban ERS 40 12 Administrat r Settings sb laa as A BS 40 12 1 FMG Number ae edig 2 as BG a wu 2 rs Ee A Es 40 12 1 1 PBX Dialing in Number 24 3222 2 Pa ke a 40 121 2 Callback Number aci Seca hoe a ea da ne AB 41 12 1 3 SIM Switch Number 0 0054 wees 42 12 1 4 MTC Number s castas 22 2 ner ir ed 43 12 1 5 Voice MailNumber 02 08 ee eee 43 12 1 6 Fast Forwarding Number 36 5 246 0860 Ba gee eae de a 44 12 2 Dual Mode u aca Bene ne Byline
49. s to on to enable the use of instant messaging IM and presence Check the IM and Presence chapter 9 to learn more about this functionality The Presence Domain setting will not be lost even if this option is disabled a IM Enabled true false default 12 7 7 Anonymous Call Prefix If your PBX supports outbound anonymous calls no caller ID shown enter the neces sary feature code here The option Anonymous Call will become available whenever you enter or select a phone number and open the call options menu Q This has to be configured as a PBX Access Code on the AMCC Ya Prefix Anonymous default is empty y 12 7 8 Automatic Start If Automatic Start is enabled the AMC will be started automatically whenever the phone is switched on a Auto Start true or false default 12 7 9 Show Close in menu Checking this box simply adds the option Close to the AMC s menu Show Exit Application true or false amc 4_blackberry_ug_en_2014 04 51 12 Administrator Settings 12 7 10 LCR enabled This option will make the AMC adhere to least cost routing LCR rules if a rule set has been deployed along with the AMC configuration O Refer to page 35 for information about Configuration Deployment See section 12 1 2 for the description of the most used LCR feature Callback The Aastra Mobile Client Controller Administrator Manual contains in depth information about the configuration of LCR rules a Lcr Enabl
50. t enabling either of these two settings a packet data connection is interrupted whenever the backlight is turned off amc 4_blackberry_ug_en_2014 04 46 12 Administrator Settings Native Settings Dependent Smartphones have preference options to enable or disable the use of packet data If turned off in the native menu any preferences made within the AMC remain without effect Costs and Battery Life Please note that the usage of data channels may drain the phone s battery If costs run too high a provider might also disconnect the call Section 5 on page 13 contains information about the amount of data consumed by certain features Dual Mode Network GPRS_OFF GPRS_MINIMAL default GPRS_DYNAMIC GPRS_LOCAL_NETWORK e 12 4 3 Connect via BES With the activation of the setting Connect via BES all connections will be handled over the Blackberry Enterprise Server BES no APNs have to be set if this is enabled Please note that Connect via BES can t be combined with Allow VoIP over 3G Con nections via the BES are currently only intended and can therefore only be used for signaling a Connect Via BES true or false 12 5 Call Preference By setting the Dial Mode you can configure in which situations your AMC shall handle incoming and outgoing calls O The rule you choose here will only be applied if the AMC is activated a Call Preference ENTERPRISE_ONLY and DUAL_IDENTITY default amc 4_blac
51. ternational for mat e with country code to ensure that the AMC is always able to dial it independent on its location How to use this and other call types with the mobile phone in hand is explained in section 8 5 Q Alternative to HTTPS Callback A Callback via the Callback Number will only be triggered if an LCR rule for a specific number pattern has been set on the AMC or if the OTA Key below has been set accordingly LCR rules and OTA settings can be deployed via the AMCC please refer to the AMCC Administrator Manual for a description of the LCR file and its deployment amc 4_blackberry_ug_en_2014 04 32 10 Mobile Least Cost Routing MLCR How Callback works Client Ze calls and data channels merge of 2 call legs Figure 6 Simplified functionality of Callback Destination no A Callback is invoked via HTTPS or by calling the Callback Number configured in the Settings menu The AMC also sends the phone number that you would actually like to call 1 The AMCC in return calls the AMC 2 and the destination number 3 The two calls are connected as soon as they are established Q Further Configuration HTTPS Callback HTTPS is enabled automatically on the AMCC On the AMCs the use of packet data refer to 12 4 has to be allowed If HTTP or non default ports configurable in the Hidden Settings are to be used the settings on both the AMCC and the AMCs have to be adjusted 10 2 SIM Switch You can take
52. terprise AMC Call All AMC Solution features become available for identified Enterprise Calls gt a Mtc Number digits 12 1 5 Voice Mail Number If your Voice Mail is configured here you have the possibility to access your corporate voice mail messages via the AMC amc 4_blackberry_ug_en_2014 04 43 12 Administrator Settings 12 1 6 Fast Forwarding Number Configure the phone number for the phone you want to have as Fast Forwarding des tination In most cases this will be your desk phone number but it can be any number The AMC will offer the option Fast Forwarding in the in call features menu This option can be used to transfer an active call instantly to the pre configured number a Fast Forward Number digits amc 4_blackberry_ug_en_2014 04 44 12 Administrator Settings 12 2 Dual M Select Cellular Only Single Mode or Dual Mode If set to Cellular Only the AMC will only allow connections to cellular networks In Single Mode it allows cellular networks and Packet Data for signaling Packet Data and or Wi Fi this depends on the device i e if you want to have SIP signaling over Wi Fi but call setup signaling and media over the cellular network you need to select the Single Mode setting The setting Dual Mode allows Voice over Wi Fi but it requires that the Blackberry de vice supports Wi Fi and that the required settings in the native OS are made O Consumption of Packet Data The Packet Data sett
53. ult ring tone is silence for third party applications This can be changed in the native Profiles settings refer to 4 4 After the installation you will find the AMC in the Applications or Download folder of your device Itis recommended to move the AMC to an easy accessible place If configuration download fails make sure the mobile data Access Point for your mobile provider is configured correctly if unknown see their web page amc 4_blackberry_ug_en_2014 04 16 7 General Operation Telekom de Mon Jun 10 3 34 PM A EIG Figure 2 Open the AMC by selecting its icon and pressing the Trackball To enter the Settings press the Option Key and select Settings When you first open the AMC a configuration download via the Redirect Service as described in section 6 will be attempted Enter your AMC User Account Key and mo bile phone number in international format to attempt a download A data connection is mandatory If the administrator has created the AMC license it will be included in the configu ration download If added to the configuration the LCR file will also be downloaded and then the feature file Please don t close AMC before the download is complete O Redirect Download Attempts Until the settings Registrar Username and Password have been set in the AMC there will be a pop up window every time AMC is started e g on the first start of the AMC and after a factory reset refer to chapter 13
54. warding is to be done There are three different rules Always On no Reply and on Busy A different number may be configured for each of them Rules can be cancelled globally with Cancel call forwarding or switched on and off with Toggle On Off O If a call has been forwarded to your AMC this will be indicated by a diversion arrow in front of the caller s number 8 7 2 Call Pickup A pick up group is a group of people who are notified if one group member receives a call for example a support group If there is an inbound call for your pick up group the AMC will notify you with a pop up window and give you the option to pick up the call Clicking on Call Pickup in the Features screen also enables you to pick up the first incoming call for your pick up group Q Pickup Groups There might also be adjustments to be made on the AMCC and PBX side Please consult the Aastra Mobile Client Controller Administrator Manual keywords PBX Access Codes Pickup Groups 8 7 3 Call Retrieve This out call feature enables you to fetch a call from the waiting loop If this does not work as expected please verify that your PBX supports this feature and contact support if the problem persists amc 4_blackberry_ug_en_2014 04 27 8 Features ofthe AMC 8 7 4 Voice Mail Listen to your corporate voice mail with this option Click on the selection in the AMC Main Menu A waiting voice message will be indicated by a small cassette icon just left of the
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