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AirCard 785S Mobile Hotspot User Manual

1. 00 61 General OUeStONS rereget eiere Rear RAAE E EE E aes 61 Why is the signal indicator always low 0 0 e cece eee eee 62 Why is the download or upload speed slow 0 cece eee eee 62 How dol turnthe hotspot Off s 0220 cnceteseisstardseteediennecees 62 The LCD is not lit How do know if the hotspot is still powered on 62 How do find my computer s IP address 0 2 0 cece eee ee eee eee 62 How do find a device s MAC address 0 cece eee eee eee 63 AirCard 785S Mobile Hotspot What do do if the WiFi network name doesn t appear in the list of NOCWONKS mutare tee ddiaacuiote acta gue n OULD tn diatinGanGeGisames paegaaRmees 64 How can I reset the hotspot 0 cece eee eee eee eee 64 Where can find more information 0 00 c eee cece eee ee 65 Appendix B Specifications Mechanical Specifications 0 00 aes 67 Environmental Specifications 0 0 cece eee eee eee teens 67 Supported RE Bands scacc aces aces erdis sa dedno TIn ENERE ERNA IA aE 67 Appendix C Tips and Safety Guidelines for Lithium lon Batteries Battery TIPS a slsxalasaliratarannd tataii E A ERENER E a 69 General Battery Safetyic 2ccccecdaecetatadeddesevereesceeesaaeredes 69 Appropriate Batteries and Chargers 0 cece eee eens 70 Battery Disposal cidscetacetogsda5adonianmays eat eer teseeesageduy es 70 Get Started This chapter provide
2. Use Your Mobile Hotspot 36 AirCard 785S Mobile Hotspot The the Submit button displays after you make a selection 7 Click the Submit button Your changes are saved Change Device Encryption Security Settings To change the type of security used for main and secondary or guest WiFi 1 2 Launch an Internet browser from a computer or wireless device that is connected to the network Enter http netgear aircard or http 192 168 1 1 A login screen displays Enter the password in the Sign In field The default password is password The password is case sensitive Select WiFi gt Options CONNECT OPTIONS MAC FILTER WiFi Profiles Custom Setup sA Set up an additional WiFi network if you would like to use dual band 5GHz compatible devices with the hotspot and or for a separate quest network Main WiFi Secondary WiFi Enable secondary WiFi network WiFi name NIGRCF47 WiFi name NIGRGCF47 WIFI password 60002243 Password 60002243 Encryption WPA2 Personal AES Guest Encryption WPA2 Personal AES Frequency Channel Frequency Channel 2 4 GHz Auto gt 2 4 GHz 5 GHz 5GHz Auto Broadcast Hide Show Broadcast Network Hide Show Network Name Name Guest Mode Guest WiFi Guest WiFi allows you to share your WiFi with temporary visitors without exposing them to your devices on main WiFi Generate a new password each time tum on the Guest WiFi Use Your Mobile Hotspot 37 A
3. What do I do if I can t connect a device to the hotspot If you are experiencing problems connecting to the hotspot try the following suggestions Turn off your device and take the battery out wait 10 seconds put the battery back in and turn your device on Restart your computer Turn off or temporarily disable any security programs or firewalls If possible try using another computer or Wi Fi device to connect to your hotspot If you can then the problem is with the device that cannot connect not the hotspot What do I do if I can t access the Internet If you are connected to the hotspot but cannot connect to the Internet try the following suggestions Check the display status on the LCD Make sure that network coverage is available in your area Make sure that your micro SIM card is active and enabled with data services Wait one to two minutes for the hotspot to initialize Confirm that your account is activated and that no other Internet connections are active Switch your hotspot off and on and restart your computer or WiFi device Check to see if you can access www netgear com If you can access www netgear com but you cannot access other non NETGEAR websites you might need to top up or recharge your pre paid SIM card How do disconnect from the mobile broadband network gt To disconnect from the network 1 Launch an Internet browser from a computer or wireless device that is connected to the netw
4. e Data throughput e Mobile broadband signal strength the better the signal the longer the battery life e WiFi range To extend the battery life use any of the following methods e Adjust WiFi settings e Adjust display settings Adjust WiFi Settings to Optimize Battery Life If the devices you are connecting to your WiFi network are always close to your hotspot shorten the WiFi range Set the standby timer to a shorter period to reduce the amount of time that no devices are connected to either WiFi network before the hotspot goes into standby mode the WiFi radio turns off gt To adjust WiFi setttings to optimize battery life 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Enter http netgear aircard or http 192 168 1 1 A login screen displays 3 Enter the password in the Sign In field The default password is password The password is case sensitive 4 Select Wi Fi gt Options Use Your Mobile Hotspot 31 AirCard 785S Mobile Hotspot WiFi Options supported Max WiFi 15 Main WiFi Secondary WiFi lt gt WiFi Info on Home Show Hide WiFi Range Standard best battery life Medium Boost range USB Tether WiFi stays Off WiFi stays On Connection RTS Threshold 2347 Fragmentation Threshold 2346 Adjust any of these settings in the WiFi Options supported section WiFi Info on Home Show displays the WiFi netw
5. Select Settings gt General gt Software and Reset GENERAL NETWORK ROUTER Device Software and Reset System Logs Download Backup Settings Restore Settings Download a copy of your hotspot s settings onto If you saved your settings on a file previously your computer so you can restore it later import it here to restore your hotspot with those settings Save Browse Submit Software Update Checking for updates Last checked at Check for update Reset Factory Reset Reset your hotspot to factory settings just like when you took it out of the box the first time Reset 5 If the Check for updates now button displays click it to check if a new update is available If an update is available the Download Update Available screen displays 6 Click the Start Download button When the download completes the Software Update Available screen displays 7 Click the Start Update button Your hotspot updates the software and reboots automatically to use the new software Use Your Mobile Hotspot 40 AirCard 785S Mobile Hotspot Alerts Vv Your mobile hotspot displays alerts to advise you of device status changes SIM Not Installed Ensure that the micro SIM card is installed correctly See nstal the Micro SIM Card on page 12 SIM Error Check SIM Ensure that your network service provider s micro SIM card is inserted in the hotspot If a problem still exists contact customer service The micro S
6. and data usage from your smartphone or tablet Search the app store for NETGEAR AirCard ANDROID APP ON P gt Google play To manage all hotspot settings visit the hotspot web page at http netgear aircard or http 192 168 1 1 amazon BEVUE CE s amazon Hotspot Web Page Your hotspot comes configured and ready to use Use the hotspot web page to manage advanced settings Log in as an administrator to change settings and view detailed information The default administrator login password is password To log in as an administrator 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Enter http netgear aircard or http 192 168 1 1 Get Started 16 4 AirCard 785S Mobile Hotspot A login screen displays Enter the password in the Sign In field The default password is password The password is case sensitive Click the Sign In button After you log in you can access all of the features available on the LCD screen plus advanced features For example you can do the following Change the SSID WiFi passwords admin login and WiFi encryption settings Select a custom WiFi profile dual band WiFi guest WiFi Set auto connect options View data usage Change security settings and router options Security Credentials Three passwords are associated with the hotspot WiFi password Use this password to connect your computer or other WiFi device to your m
7. of networks e Default main WiFi Share your WiFi with devices you trust e Dual band WiFi 2 4 GHz and 5 GHz Gives you the flexibility of connecting devices that support dual band WiFi to transfer data at higher throughputs e Guest WiFi Share your WiFi with temporary visitors without exposing the devices on the main WiFi network or letting visitors access the hotspot web page By default main WiFi is enabled and guest WiFi is disabled If your place of business does not allow WiFi or for any other reason you want to disable WiFi and use the mobile hotspot only in tethered mode the mobile hotspot gives you that option Note Whenever you change WiFi settings the hotspot resets to activate the new settings Any devices connected to the hotspot are disconnected when the hotspot resets Choose a WiFi Profile From the LCD screen you can select from a set of basic profiles For more detailed profile selections visit the hotspot web page hitp neigear aircard or http 192 168 1 1 To select a WiFi profile on the LCD screen 1 Press the Power button to wake the hotspot 2 Press the Navigation button until the WiFi options screen displays Press 0 to change setup Default S 2 4 GHz only Dual Band Wi Fi 2 4 GHz and 5 GHz enabled Guest Wi Fi Separate network for guests 3 To change the setup press the Power button 4 Press the Navigation button until the desired WiFi option is highlighted 5 Press t
8. provider Enter a user name and password if the wireless network requires these fields Select a network authentication mode None default e PAP e CHAP e PAP or CHAP Select a product data protocol PDP and a roaming strategy lt IPV4 IPV6 IPV4V6 Click the symbol The new APN is added Get Started 14 gt gt AirCard 785S Mobile Hotspot To select which APN to use 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Enter http netgear aircard or http 192 168 1 1 A login screen displays 3 Enter the password in the Sign In field The default password is password The password is case sensitive 4 Click the Sign In button 5 Select Settings gt Network gt APN The APN screen displays 6 Click the radio button beside the desired APN entry The APN is selected To remove an APN 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Enter http netgear aircard or http 192 168 1 1 A login screen displays 3 Enter the password in the Sign In field The default password is password The password is case sensitive 4 Click the Sign In button 5 Select Settings gt Network gt APN The APN screen displays 6 Click the x symbol beside the desired APN entry The APN entry is removed Tethered Mode You can use your hotspot in tethered mode connected to a computer using
9. the Sign In field The default password is password The password is case sensitive 4 Click the Sign In button What do do if forget my admin login password The default admin login password is password and the hotspot web page URL is http netgear aircard or http 192 168 1 1 If you changed the admin login password and can t remember the password that you created you must set the hotspot back to factory defaults gt To reset the hotspot 1 Press the Power and Navigation buttons at the same time for five seconds A menu displays 2 Select Factory Reset The hotspot returns to its factory settings which takes about one minute to complete 3 After the device resets reconnect WiFi devices General Questions Review these general questions the hotspot Frequently Asked Questions 61 AirCard 785S Mobile Hotspot Why is the signal indicator always low If reception for your hotspot is poor try moving the hotspot to a location with a clear view of the sky for example near a window Why is the download or upload speed slow Data transfer soeed depends on signal strength and interfering radio sources like electrical generators or other hotspot WiFi devices Review the following possibilities e Check your signal strength and network type for example LTE 4G is generally faster than 3G e Check WiFi interference by powering the hotspot off and on to find a better WiFi channel e Switch WiFi channel fr
10. the USB cable instead of connecting to it using WiFi Note The first time that you use your hotspot in tethered mode drivers are loaded on your computer to support the hotspot To install drivers on devices running operating systems other than Windows XP 1 Ensure that the hotspot is powered off Get Started 15 gt gt AirCard 785S Mobile Hotspot 2 Connect the hotspot to your computer using the USB cable The hotspot automatically powers on and installs the necessary driver You can visit the hotspot web page at http netgear aircard or http 192 168 1 1 to customize your hotspot s advanced settings To install drivers on a computer running Windows XP 1 On the hotspot press both the Power and Navigation buttons for five seconds O 0oK gt gt Factory Reset Install Win XP drivers ethering on Windows X Cancel Press the Navigation button until Install Win XP drivers is highlighted Press the Power button Follow the instructions to enable device driver installation mode Connect the hotspot to your computer using the USB cable 2 gt 2 The hotspot installs the necessary driver After the driver is installed you can visit the hotspot web page at hitp netgear aircard or http 192 168 1 1 to customize your hotspot s advanced settings NETGEAR AirCard App for Smartphones and Tablets Download and use the free NETGEAR AirCard app to view your App Store connection settings
11. with those settings Save _ Browse Submit Software Update Checking for updates Last checked at Check for update Reset Factory Reset Reset your hotspot to factory settings just like when you took it out of the box the first time Reset In the Restore Settings section click the Browse button Navigate to the location where the export cfq file is stored By default hotspot setting files are saved to your Downloads folder Click the Open button Your hotspot is restored with the imported file settings Manage WiFi Network Options You can set WiFi network options such as RTF threshold and the fragmentation packet size on the hotspot web page You can also control which WiFi devices can access your network by adjusting MAC filtering parameters Advanced Settings 45 AirCard 785S Mobile Hotspot gt To set the WiFi network options 1 2 6 Launch an Internet browser from a computer or wireless device that is connected to the network Enter http netgear aircard or http 192 168 1 1 A login screen displays Enter the password in the Sign In field The default password is password The password is case sensitive Click the Sign In button Select Wi Fi gt Options CONNECT OPTIONS MAC FILTER WiFi Profiles Default No secondary network Set up an additional WiFi network if you would like to use dual band 5GHz compatible devices with the hotspot and or for a separat
12. 4G 4G The 4G network is available LTE LTE The LTE network is available H HSPA and dual carrier networks are available H 3G The 3G network is available 2G The EDGE network is available Note Indicator varies by model Blueand white WiFi offload is enabled while the hotspot is connected to WiFi Gray WiFi offload is enabled while the hotspot is not connected to WiFi Solid arrows display when the hotspot is transmitting data System alerts require attention You have new messages to review The battery is charging Green The battery is fully charged Red The battery charge is low The battery charge is less than 5 Purple WiFi is active and password a Gray WiFi is inactive A number if displayed indicates the number of connected devices Default main The WiFi name and password used by WiFi enabled devices to connect to the mobile hotspot WiFi name Get Started 9 AirCard 785S Mobile Hotspot Accessories You hotspot ships with the following accessories e Micro USB cable Use this cable to recharge the battery or tether the mobile hotspot to your computer e Wall charger Use a wall charger with the USB cable to recharge the battery or to power the mobile hotspot from a wall socket You can purchase the following accessories separately e AirCard Smart Cradle DC112A The smart cradle boosts the signal and extends coverage indoors and in areas with low signal str
13. A yellow triangle displays when you have system alerts gt To view alerts on the LCD screen 1 Press the Power button to wake the LCD screen Operator AM 100 a P12 NTGR DE20 T 39062949 uya 10 25 cs 2 Press the Navigation button until the Alerts screen displays 3 Read each alert that displays and follow any displayed instructions 4 To move to the next alert click the Navigation button Note Alerts remain as long as the issues that cause them are active When the issues are resolved the alerts are removed automatically gt To view alerts 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Enter http netgear aircard or http 192 168 1 1 A login screen displays 3 Enter the password in the Sign In field The default password is password The password is case sensitive Active alerts display at the top of the Dashboard DASHBOARD SIM Not Installed Please insert a SIM or check to make sure the SIM is installed properly Mobile Broadband Disconnected To connect configure an APN for your SIM Click to configure APN settings Use Your Mobile Hotspot 30 AirCard 785S Mobile Hotspot 4 Follow the instructions in each alert to address the conditions that caused it to display Extend Battery Life The mobile hotspot by default is configured to optimize battery life The following factors affect battery life e Standby time
14. Enter a meaningful label that describes the service Enter the port and communication protocol being used The Submit button displays after you make a selection Advanced Settings 50 AirCard 785S Mobile Hotspot 10 Click the Submit button Your changes are saved Enable IP Pass Through Mode To turn off the hotspot router functionality and assign the network IP address directly to the attached device enable IP pass through If you make this change the attached device restarts using a different driver configuration Note This feature is available to Windows computer users If you are a Mac user do not enable this option because you will be unable to access your device To enable IP pass through mode 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Enter http netgear aircard or http 192 168 1 1 A login screen displays 3 Enter the password in the Sign In field The default password is password The password is case sensitive 4 Click the Sign In button 5 Select Settings gt Router gt Basic Advanced Settings 51 AirCard 785S Mobile Hotspot GENERAL NETWORK ROUTER Basic Port Forwarding Port Filtering UPnP UPnP LAN IP Address 192 168 1 1 Netmask 255 255 255 0 USB IP Address 192 168 1 4 IP Passthrough Mode Enabled Disabled This option turns off the router function of the device and assigns the network IP address directl
15. Fi Profiles Custom Setup Set up an additional WiFi network if you would lke to use dual band 5GHz compatible devices with the hotspot and or for a separate guest network Main WiFi Secondary WiFi Enable secondary WiFi network WiFi name NTGRCF47 WiFi name NTGRGCF47 WiFi password 60002243 Password 60002243 Encryption WPA2 Personal AES Guest Encryption WPA2 Personal AES Frequency Channel Frequency Channel 2 4GHz Auto gt 2 4 GHz 5 GHz 5 GHz Auto gt Broadcast Hide Show Broadcast Network Hide Show Network Name Name Guest Mode Guest WiFi Guest WIFI allows you to share your WiFi with temporary visitors without exposing them to your devices on main WiFi Generate a new password each time turn on the Guest WiFi 6 To modify the displayed profile even if you selected a predefined profile use the following options e Select Enable secondary WiFi network to use both WiFi bands 2 4 GHz and 5 GHz e Select the WiFi frequency 2 4 GHz or 5 GHz to use on the main secondary or both WiFi networks e Select Guest WiFi to use the secondary WiFi network for temporary visitors The Submit button displays after you make a selection 7 Click the Submit button Your changes are saved If you select a predefined profile change the frequency or change the guest WiFi options the profile type changes automatically to Custom Setup Note When you change your profile options including disabling or ena
16. IM card might be damaged and need replacing SIM Locked To unlock the micro SIM card 1 Contact your network provider for the PIN to unlock the micro SIM card 2 Launch an Internet browser from a computer or wireless device that is connected to the network 3 Enter http netgear aircard or http 192 168 1 1 A login screen displays 4 Enter the password in the Sign In field The default password is password The password is case sensitive 5 Click the Sign In button 6 Enter the micro SIM PIN when prompted 7 Click the Save button The micro SIM card is unlocked SIM MEP Locked To unlock the SIM MEP Contact your network provider for the eight digit MEP unlock code 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Enter http netgear aircard or http 192 168 1 1 A login screen displays 3 Enter the password in the Sign In field Use Your Mobile Hotspot 41 AirCard 785S Mobile Hotspot The default password is password The password is case sensitive 4 Click the Sign In button 5 Enter the MEP code when prompted The SIM is unlocked Temperature Related Alerts The hotspot is designed to work over a wide temperature range For information see Environmental Specifications on page 67 The mobile hotspot shuts down automatically if it goes out of the supported temperature range Move the device to an area where the temperature is more suita
17. Internet traffic providing an extra layer of protection for the rest of the network and sending all incoming data to a particular IP address To enable DMZ and designate a computer to screen incoming traffic 1 2 6 Launch an Internet browser from a computer or wireless device that is connected to the network Enter http netgear aircard or http 192 168 1 1 A login screen displays Enter the password in the Sign In field The default password is password The password is case sensitive Click the Sign In button Select Settings gt Router gt Basic GENERAL NETWORK i ROUTER i Basic Port Forwarding Port Filtering UPnP UPnP LAN IP Address 192 168 1 1 Netmask 255 255 255 0 USB IP Address 192 168 1 4 IP Passthrough Mode Enabled Disabled This option turns off the router function of the device and assigns the network IP address directly to the attached host This option can be useful for implementing secure enterprise VPNs The device will reset after making this change to re start using a different driver configuration At this time this feature is only available to PC users If you are a Mac user please do not enable this option as you will be unable to access your device Please check support netgear com for further updates on future Mac support VPN Passthrough On off DHCP Server Enabled Disabled DHCP IP Range 192 168 1 16 192 168 1 99 DHCP lease time 720 DNS mode DMZ DM
18. NETGEAR AirCard 785S Mobile Hotspot User Manual July 2015 202 11399 03 350 East Plumeria Drive San Jose CA 95134 USA AirCard 785S Mobile Hotspot Support Contact your mobile service provider for technical support Compliance For regulatory compliance information visit http www netgear com about regulatory See the regulatory compliance document before connecting the power supply Trademarks NETGEAR Inc NETGEAR the NETGEAR Logo ReadySHARE and AirCard are trademarks of NETGEAR Inc Any other trademarks on this package are for reference purposes only Contents Chapter 1 Get Started Know YOUFMOUS POL css cbadetadet oto ieaeacuiains et wadadatatascdietaa 7 Power and Navigation Buttons 0 eee eee eee eee 7 Status LED 66 pre cea nsrarerd wa ardeaid ands dra iti inn tails gaseous a a E 8 LED Sereen ElEMENtS ndsccadearerekecniniriinves sobs eeneeensaesawarar 8 ANCEESSONIES i oxreminh etetett eee hha ehencdeddosmeneeebaceadeae reads 10 Power SOUNGES Sonscocude nt thou eho teccomuuokobintehecaeeenure sees 10 Manage Your Hotspot and Settings 0 2 eee eee eee 10 Set Up and Connect to the Internet 0 eee eee ees 11 Install the BatterViviwesseccscasceaterannnmieberemerweneeds eee Rad ee 11 install the Micro SIM Card 6 05 3 3 08 sdkvcacdad eeeeeeweeentneeetea see 12 Commect tothe Hotspot scscsrcssassrrscsscsi vad yneme oesciewes acts 13 Tethered MOE eese
19. Network Mode All Bands Auto Connect Never connect manually each use Always except when roaming Always Network selection mode Auto Scan Hop on to operator provisioned WiFi hotspots when available Note when passpoint is enabled Guest WiFi and Dual Band WiFi are unavailable Passpoint Hotspot 2 0 Enable Disable 5 From the Network Mode list select the type of mobile broadband network to which that the device can connect 6 Select an Auto Connect option e Never connect manually each use The mobile hotspot does not attempt to automatically connect to the mobile broadband network when powered on To connect to the network manually view the Mobile Broadband Disconnected alert and click the Connect button e Always except when roaming The mobile hotspot automatically attempts to connect only to your network provider s mobile broadband network when powered on e Always The mobile hotspot automatically attempts to connect to the mobile broadband network when powered on You might incur roaming charges if you are outside your network provider s coverage area Use Your Mobile Hotspot 28 7 8 AirCard 785S Mobile Hotspot Note If SIM PIN security is enabled you must enter the SIM PIN before the hotspot can establish a connection See Enable SIM Security on page 47 To select a mobile network other than your network service provider when roaming click the Scan button and select the network f
20. Questions About Connecting and Disconnecting Devices and Accessing THE INLEMMCE sv wiueweetencueace eset at aust grauiewewbinewescaeeendares aes 58 What do do if can t connect a device to the hotspot 58 What do I do if I can t access the Internet cece eee eee 58 How do I disconnect from the mobile broadband network 58 Why doesn t the Connect or Disconnect button appear on the hotspot WED PAGE wicadinneeses6ose kni or ehnrnaamioepensweeedems ea ehaay s 59 How do I find out how many users are connected to my hotspots WIFINELWORKS cuncvaccvehaaanunnaiaieGeeeGhenensesassduasts 59 Why does the No Signal icon display 00 e cece eee eee 59 Why can t my device access the hotspot web page when connected lola VPN A eraron ea tebe E E E O O EE eeeiesadas s 59 Why can t my hotspot connect to a computer running Windows Vista 60 What do do if my hotspot doesn t connect to my service provider s EE A LETE O soaserec esas acadapendaus S ATT ETT 60 Questions About the Hotspot Battery 0 eee eee eee eee 60 Whyisnt my battery Changing oi sa d0dscdetsaale leon boeoaa o 0 0 dacehd goes 60 How can extend the life of the battery eee eee eee 61 Questions About the Hotspot Web Page 0 2 cece eee eee 61 How do go back to the hotspot web page 0 0000 61 What do I do if forget my admin login password
21. SB IP Address 192 168 1 4 IP Passthrough Mode Enabled Disabled This option turns off the router function of the device and assigns the network IP address directly to the attached host This option can be useful for implementing secure enterprise VPNs The device will reset after making this change to re start using a different driver configuration At this time this feature is only available to PC users If you are a Mac user please do not enable this option as you will be unable to access your device Please check support netgear com for further updates on future Mac support VPN Passthrough On Off DHCP Server Enabled Disabled DHCP IP Range 192 168 1 16 192 168 1 99 DHCP lease time 720 DNS mode Manual Auto DMZ DMZ Enabled 6 In the LAN section click the VPN Passthrough Mode Enabled radio button The Submit button displays after you make a selection 7 Click the Submit button Your changes are saved Configure APN Details Your mobile hotspot comes preconfigured with the access point name APN for your network service provider The hotspot checks the APN to determine the type of network connection to establish For information about configuring APNs see Configure Access Point Name Details on page 13 Advanced Settings 53 AirCard 785S Mobile Hotspot Enable DMZ In a demilitarized zone DMZ network configuration a computer runs outside the firewall in the DMZ This computer intercepts incoming
22. Z Enabled In the DMZ section select the DMZ Enabled On radio button Advanced Settings 54 7 AirCard 785S Mobile Hotspot In the DMZ Address field enter the IP address of the computer to which you want all data sent If the hotspot is tethered using a USB cable this address is 192 168 1 4 If the hotspot is connected using WiFi the first WiFi clients IP address is usually 192 168 1 74 The Submit button displays after you make a selection Click the Submit button Your changes are saved Set LAN Options To set the hotspot s LAN options 1 2 Launch an Internet browser from a computer or wireless device that is connected to the network Enter http netgear aircard or http 192 168 1 1 A login screen displays Enter the password in the Sign In field The default password is password The password is case sensitive Click the Sign In button Select Settings gt Router gt Basic GENERAL NETWORK ROUTER Basic Port Forwarding Port Filtering UPnP UPnP On amp Of LAN IP Address 192 168 1 1 Netmask 255 255 255 0 USB IP Address 192 168 1 4 IP Passthrough Mode Enabled Disabled This option turns off the router function of the device and assigns the network IP address directly to the attached host This option can be useful for implementing secure enterprise VPNs The device will reset after making this change to re start using a different driver configuration At this time this fe
23. ablishing a PIN that you must enter before you can manage the WAN connection or view SMS messages For the default SIM PIN contact your network provider gt To enable SIM security 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Enter http netgear aircard or http 192 168 1 1 A login screen displays 3 Enter the password in the Sign In field The default password is password The password is case sensitive 4 Click the Sign In button 5 Select Settings gt Network gt SIM Security Advanced Settings 47 AirCard 785S Mobile Hotspot GENERA NETWORK Preferences APN SIM Security Status Details SIM Security Inactive Activating SIM Security will require you to enter a SIM PIN each time you power on the hotspot Activate Click the Activate button Enter your PIN and click the Submit button You are allowed three attempts to enter the correct PIN If you run out of available attempts the PIN is locked If the PIN locks contact your network provider to receive a PUK number to unlock the PIN Configure Mobile Broadband You can configure mobile broadband settings to view WAN details such as the active network connection status signal strength You can also adjust these settings to establish which users and applications can access your network View WAN Information gt To view network information 1 Launch an Internet browse
24. about your hotspot such as the model number software version and IMEI International Mobile Station Equipment Identity gt To view details about your hotspot 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Enter http netgear aircard or http 192 168 1 1 A login screen displays 3 Enter the password in the Sign In field Use Your Mobile Hotspot 38 AirCard 785S Mobile Hotspot The default password is password The password is case sensitive 4 Click the About link near the upper right corner of the screen Account Details My number IMEI 353544060002243 IMSI N A ICCID N A NiFi Details WiFi name NTGRCF47 WiFi password 60002243 MAC Address 04 A1 51 60 CF 47 Encryption WPA2_Personal_AES WiFi Devices 0 Max WiFi Devices 10 Max Guest WiFi Devices 5 WiFi Range Short Broadcast Network Name Show irmware FW Version NTG9X25A_02 06 16 00 FW Build Date 06 28 14 Web App Version AC785S 1_03 03 30 02 Bootloader Version NTG9X25A_02 06 16 00 Hardware Version 0 3 Save to File Device Model AirCard 785S AC785S 100 Manager http netgear aircard PRI Version 00 14 Power State Online Current temperature 31 C Current voltage 4139mV Battery charge level 100 Battery status Normal Battery temperature 31 C Network Status IP Address 0 0 0 0 Network Status View Details pen Source View Credits amp License
25. address for the entry that relates to the wireless network connection The IP address might be listed under IPv4 Address or something similar To find the IP address on a Mac OS X device 1 From the Apple menu select System Preferences gt Network 2 Select the wireless adapter The IP address is displayed in the right pane To find the IP address on devices running other operating systems Refer to the user documentation for your operating system or computer How do I find a device s MAC address You need to know the MAC address for a device when you are doing the following e Assigning an IP address based on a MAC address when using DHCP e Allowing or denying devices access to your WiFi network MAC filtering Tip To display a list of connected devices including the MAC address of each device visit the hotspot web page and log in as an administrator The connected device list appears on the left side of the Home screen Click the device links to display IP and MAC addresses The steps for finding a device s MAC address depend on the operating system If your device runs an operating system not listed here see the appropriate operating system documentation To find the MAC address on a Windows 7 Vista or XP device 1 Open the command prompt window a Select Start gt Run b Enter cmd or command and click the OK button 2 At the command prompt enter ipconfig all and press the Enter key 3 Write down the
26. ature Is only available to PC users If you are a Mac user please do not enable this option as you will be unable to access your device Please check support netgear com for further updates on future Mac support VPN Passthrough On Of DHCP Server Enabled Disabled DHCP IP Range 192 168 1 16 192 168 1 99 DHCP lease time 720 DNS mode Manual Auto DMZ DMZ Enabled On 2 Off Advanced Settings 55 6 AirCard 785S Mobile Hotspot In the LAN section specify your hotspot s LAN settings If the DHCP server is enabled it automatically assigns an IP address to each device on the network and manages its configuration information The DNS mode setting specifies how the DNS servers are obtained If you select Auto the servers use the DNS relay specified by the Internet provider The Submit button displays after you make a selection Click the Submit button Your changes are saved Advanced Settings 56 Frequently Asked Questions This chapter provides answers to possible questions about your hotspot Questions About Connecting and Disconnecting Devices and Accessing the Internet Questions About the Hotspot Battery Questions About the Hotspot Web Page General Questions 57 AirCard 785S Mobile Hotspot Questions About Connecting and Disconnecting Devices and Accessing the Internet Review these questions if you have questions about connecting and disconnecting devices and accessing the Internet
27. ble and if the mobile hotspot is too warm make sure that the area is well ventilated and air can circulate around the device Note The battery might not recharge if the mobile hotspot is outside the operating temperature range Use Your Mobile Hotspot 42 Advanced Settings This chapter provides information about how to configure various aspects of the hotspot such as WiFi settings WAN settings router settings The chapter covers the following topics e Back Up and Restore Hotspot Settings e Manage WiFi Network Options e Enable SIM Security e Configure Mobile Broadband 43 AirCard 785S Mobile Hotspot Back Up and Restore Hotspot Settings You can back up and restore hotspot settings Backing up and restoring is useful if you use more than one hotspot and you want the same settings on all of your hotspots You can also save your settings before resetting to factory defaults or changing the settings 2 6 Note For information about how to return the hotspot to its factory settings see How can reset the hotspot on page 64 To back up hotspot settings i Launch an Internet browser from a computer or wireless device that is connected to the network Enter http netgear aircard or http 192 168 1 1 A login screen displays Enter the password in the Sign In field The default password is password The password is case sensitive Click the Sign In button Select Settings gt General gt Softwar
28. bling either WiFi network the hotspot resets Any devices connected to the hotspot are disconnected when the hotspot resets Use Your Mobile Hotspot 22 AirCard 785S Mobile Hotspot Add a Wireless Device to Your WiFi Network You can connect up to 15 wireless devices such as smartphones laptops tablets digital cameras printers gaming consoles and digital picture frames to your hotspot network For information about setting connections for main WiFi and guest WiFi networks see Set the Maximum Number of Connected Devices on page 25 You can add a wireless device to your WiFi network manually If the device you are adding is WPS enabled you can use the WPS method to connect the device without using the WiFi password Add a Wireless Device Manually gt To add a wireless device manually 1 On the wireless device that you want to add to your network view the list of available WiFi networks 2 Connect to the network that corresponds to your hotspot network as displayed on the LCD screen 3 When prompted enter the WiFi password for your hotspot network The WiFi password displays on the hotspot LCD screen If the screen is turned off press and quickly release the Power button to wake the LCD screen Add a WPS Enabled Device You can add a WPS enabled WiFi device to your WiFi network without a WiFi password using the hotspot web page or the LCD screen gt To add aWPS enabled WiFi device from the LCD screen 1 Pr
29. e 1 Launch an Internet browser from a computer or wireless device that is connected to the network Enter http netgear aircard or http 192 168 1 1 A login screen displays Enter the password in the Sign In field The default password is password The password is case sensitive The Home screen displays A list of devices connected to the main WiFi and guest WiFi networks displays in the left column of the screen Select Wi Fi gt Mac Filter From the MAC Filter Mode list select Black list Block all in list The list of blocked devices displays Click the x button next to a device The device can access your network Use Your Mobile Hotspot 27 AirCard 785S Mobile Hotspot Set Mobile Broadband Auto Connect Options By default the mobile hotspot automatically connects to your service provider s mobile broadband network You can change this feature so that the mobile hotspot automatically connects to another network when you are roaming or never auto connects gt To set auto connect options 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Enter http netgear aircard or http 192 168 1 1 A login screen displays 3 Enter the password in the Sign In field The default password is password The password is case sensitive 4 Select Settings gt Network gt Preferences GENERA NETWORK ROUTER Preferences APN SIM Security Status Details
30. e deform or put a high degree of pressure on the battery which can cause an internal short circuit resulting in overheating Avoid dropping the battery or the device Dropping it especially on a hard surface may cause damage to the battery and the device If you suspect damage to the battery or the device replace it When the battery is outside the device do not allow the battery to come in contact with metal objects such as coins keys jewelry or tools Do not disassemble or modify batteries Do not use a battery for anything other than its intended purpose Appropriate Batteries and Chargers Use only approved batteries in the device Only purchase products and accessories recommended by NETGEAR or your carrier Use of unapproved batteries products or accessories will void your warranty Do not use incompatible batteries and chargers Some websites and second hand dealers not associated with reputable manufacturers and carriers may sell incompatible or even counterfeit batteries and chargers If you are unsure about whether a replacement battery or charger is compatible contact NETGEAR Battery Disposal Disposal regulations vary by region Dispose of old batteries and equipment in compliance with your local regulations Proper disposal might include recycling programs for batteries cell phones or other electronic waste Do not dispose of batteries in a fire Tips and Safety Guidelines for Lithium lon Batteri
31. e and Reset GENERAL NETWORK ROUTER Device Software and Reset System Logs Download Backup Settings Restore Settings Download a copy of your hotspot s settings onto If you saved your settings on a file previously your computer so you can restore it later import it here to restore your hotspot with those settings Save Browse Submit Software Update Checking for updates Last checked at Check for update Reset Factory Reset Reset your hotspot to factory settings just like when you took it out of the box the first time Reset In the Download Backup Settings section click the Save button By default the file export cfg is saved to your Downloads folder Advanced Settings 44 AirCard 785S Mobile Hotspot gt To restore hotspot settings 1 2 Launch an Internet browser from a computer or wireless device that is connected to the network Enter http netgear aircard or http 192 168 1 1 A login screen displays Enter the password in the Sign In field The default password is password The password is case sensitive Click the Sign In button Select Settings gt General gt Software and Reset GENERAL NETWORK ROUTER Device Software and Reset System Logs Download Backup Settings Restore Settings Download a copy of your hotspot s settings onto If you saved your settings on a file previously your computer so you can restore it later import it here to restore your hotspot
32. e guest network Main WiFi Secondary WiFi Enable secondary WiFi network WiFi name NTGRCF47 WiFi password 60002243 Encryption WPA2 Personal AES Frequency Channel 2 4GHz Auto v 25 GHz Broadcast Network Name Set the WiFi options e Channel The WiFi channel being used Best practice is to set the channel to Auto The hotspot chooses the channel that provides the least interference e RTS Threshold The smallest packet size in bytes used by the Request to Send Clear to Send handshaking protocol Advanced Settings 46 AirCard 785S Mobile Hotspot Best practice is to use a value of 2347 If you are experiencing inconsistent data flow you can make minor changes to this value to try to alleviate the problem Connection RTS Threshold Fragmentation Threshold Security Broadcast Network Name e Fragmentation Threshold The largest allowable size in bytes for a packet If a packet is larger than the threshold it is sent in multiple packets which can affect network performance Keep this value as large as possible up to 2346 e Broadcast Network Name If you select the Show button your WiFi network name SSID is broadcast to everyone nearby Select the Hide button if you do not want it broadcast The Submit button displays after you make a selection 7 Click the Submit button Your changes are saved Enable SIM Security Create another level of security by est
33. ed click the Submit button again All devices that were connected must reconnect with the new name and password Use Your Mobile Hotspot 35 AirCard 785S Mobile Hotspot Change Hotspot Web Page Login Settings You can change the host name for the hotspot web page You can also change the password to access the hotspot web page To change the login settings for the hotspot web page 1 2 5 Launch an Internet browser from a computer or wireless device that is connected to the network Enter http netgear aircard or http 192 168 1 1 A login screen displays Enter the password in the Sign In field The default password is password The password is case sensitive Select Settings gt General gt Device GENERAL Language Default Langusge English hd Use this setting to control the default language of the notsoot LCD and this Screen Screen Brightness Screen Timeout Timeout on Battery Timeout on AC Timeout on USB Hotspot LED LED Sleep WiFi Standby 5 minutes best battery life Homepage Host Name Domsin Name Admin login Optional In the Host Name field change the host name used to access the hotspot web page Enter a maximum of 31 characters Optional In the Admin login field change the characters used to log in as an administrator Best practice is to set a more secure password Enter a maximum of 31 characters
34. eep mode after a set time to extend battery life To wake up the LCD screen press and quickly release the Power button gt To recharge the battery from the USB port on your computer 1 Attach one end of the micro USB cable to the mobile hotspot and plug the other end into the USB port on your computer The battery icon includes a lightning bolt to indicate that the battery is charging Egi Use Your Mobile Hotspot 34 AirCard 785S Mobile Hotspot The battery icon on the LCD screen indicates when the battery is fully charged E and a notification displays Establish Security The main and guest WiFi network names identify your WiFi networks and are visible to other WiFi enabled devices gt To change network names and passwords 1 2 Launch an Internet browser from a computer or wireless device that is connected to the network Enter http netgear aircard or http 192 168 1 1 A login screen displays Enter the password in the Sign In field The default password is password The password is case sensitive Select Wi Fi gt Options The Wi Fi Options screen displays In the main WiFi and secondary WiFi sections change the WiFi Name and WiFi Password fields as desired To change the guest WiFi password automatically select the Generate a new password each time I turn on the Guest WiFi button The Submit button displays after you change any of the settings Click the Submit button When prompt
35. elease the Power or Navigation buttons screen Use the Navigation button to cycle to the next screen Get Started 7 AirCard 785S Mobile Hotspot Status LED The status LED indicates the hotspot s connection status Table 2 LED indicator patterns Color LED pattern What the pattern means Blue Slow blink The data connection is ready for use WiFi is on WWAN is every five seconds connected and WiFi devices are available Amber Slow blink The data connection is not ready for use disconnected or every five seconds no signal Blue Double blink Data is transferring uploading or downloading on the data every five seconds connection Blue Slow blink alternating The hotspot is installing firmware or software updates Amber blue and amber LCD Screen Elements You can use the LCD screen icons and other screen elements to view the hotspot s status configure WiFi band settings and view data usage details view system alerts and carrier messages Signal strength New SMS notifications Operator S l notification 100 a Battery Number of a WiFi network connected NTG R DE20 name and devices 39062949 Password rey aa 10 25 GB Data usage Figure 2 LCD screen Get Started 8 AirCard 785S Mobile Hotspot Table 3 LCD screen elements 3G 2G Element Indicates 1 bar The hotspot signal is weak ill 5 bars The hotspot signal is strong al
36. ength adds Ethernet and USB connectivity and adds high gain external WiFi antennas e AirCard Signal Boosting Cradle DC113A The boosting cradle boosts the signal extends coverage indoors and in areas with low signal strength and adds Ethernet connectivity e Extended battery The extended battery is a 3600 mAh battery that provides a battery life that is 1 5 times longer battery life than that of the standard battery Accessory availability varies by region For more information visit http www netgear com aircardaccessories Power Sources Your hotspot can receive power from any of the following sources e Rechargeable battery included with the hotspot e Wall socket using the AC adapter and USB cable e USB port on your computer Manage Your Hotspot and Settings You can manage your hotspot and change settings using the following features e The hotspot s LCD screen See LCD Screen Elements on page 8 e The hotspot web page See Hotspot Web Page on page 16 e A mobile app See NETGEAR AirCard App for Smartphones and Tablets on page 16 Get Started 10 AirCard 785S Mobile Hotspot Set Up and Connect to the Internet To connect to the Internet you need both a SIM card and a battery To obtain a micro SIM card contact your mobile service provider If you must install these components complete the steps in the following sections Install the Battery gt To install the battery 1 Remove the back cover by li
37. es 70
38. ess the Power button to wake the LCD screen 2 On the hotspot press the Navigation button until the Wi Fi Protected Setup screen displays Press 4 to use WPS Wi Fi Protected Setup Use WPS to connect Supported devices b pushing a button instead of entering the Wi Fi password 3 Press the Power button Press to cancel Press the WPS button on your device to pair O 20 seconds remaining Use Your Mobile Hotspot 23 AirCard 785S Mobile Hotspot 4 Within two minutes press the WPS button on the wireless device that you want to connect Your mobile hotspot and the wireless device communicate and establish the connection gt To adda WPS enabled WiFi device from the hotspot web page 1 2 A Launch an Internet browser from a computer or wireless device that is connected to the network Enter http netgear aircard or http 192 168 1 1 A login screen displays Enter the password in the Sign In field The default password is password The password is case sensitive Select Wi Fi gt Connect CONNECT OPTIONS MAC FILTER Main WiFi Secondary WiFi This is your primary network Devices on this network A secondary network is enabled when accessing can communicate and share files or printers features such as Dual Band WiFi Guest WiFi or a customized network setup WIFI name NTGRCF47 WiFi password 60002243 WPS Edit 5 Select WPS for either the main WiF
39. fting at the notch on either corner of the hotspot 2 Insert the battery as shown ensuring that the gold contacts on the battery line up with the gold contacts on the hotspot Battery Gold contacts 3 Replace the back cover Get Started 11 AirCard 785S Mobile Hotspot Note The battery comes partially charged and ready to use When the battery needs recharging follow the instructions in Recharge the Battery on page 34 Install the Micro SIM Card gt To install the micro SIM card 1 Remove the back cover by lifting at the notch on either corner of the hotspot 2 Remove the battery 3 Insert the micro SIM card Get Started 12 AirCard 785S Mobile Hotspot 4 Replace the battery 5 Replace the hotspot cover Connect to the Hotspot Your computer and other devices can connect to the hotspot wirelessly You can also connect to the Internet with the hotspot tethered to a computer with the USB cable See Tethered Mode on page 15 To connect to the hotspot 1 Press and hold the Power button for a few seconds The hotspot powers up and automatically searches for and connects to your network provider s mobile broadband network 2 Connect your computer or other device to your WiFi network a Check that WiFi is enabled on your device and search for available WiFi networks b Select the WiFi name displayed on the hotspot LCD screen and connect to it c When prompted enter your WiFi pass
40. harge capacity over time as a result of use or storage and eventually need to be replaced e Batteries are best stored in a cool dark dry place Avoid storage in direct sunlight and in vehicles parked outdoors e Batteries may get warm while charging and discharging this is normal behavior for all batteries e Use the AC adapter and the USB cable that came with this device e Use the latest firmware check for updates on a regular basis e Device performance and runtime are affected by workload or usage Higher workloads or usage can lead to higher battery temperatures and faster battery power consumption e Streaming large amounts of data affects the power consumption and reduces the operating time of the battery General Battery Safety e Stop using a battery if its case appears damaged swollen or compromised Examples include but are not limited to leaking odors dents corrosion rust cracks swelling melting and scratches e Do not expose batteries to fire or other heat generating environments e Do not place the battery or the device in areas that may get hot Examples include but are not limited to on or near a space heater cooking surface cooking appliance iron radiator or fireplace 69 AirCard 785S Mobile Hotspot Do not get the battery or the device wet Even though they may dry and appear to operate normally the circuitry can slowly corrode and defeat its safety circuitry Do not crush punctur
41. he Power button Your setting is saved Use Your Mobile Hotspot 20 AirCard 785S Mobile Hotspot Note When you choose a new profile the hotspot resets Any devices connected to the hotspot are disconnected when the hotspot resets Use the hotspot web page to set up a profile that is more detailed than the basic profiles offered on the LCD screen gt To select a WiFi profile or create a custom profile on the hotspot web page 1 2 Launch an Internet browser from a computer or wireless device that is connected to the network Enter http netgear aircard or http 192 168 1 1 A login screen displays Enter the password in the Sign In field The default password is password The password is case sensitive Select Wi Fi gt Options The WiFi Options screen displays ONNECT OPTIONS MAC FILTER WiFi Profiles Default No secondary network Default No secondary network A Set up an additional WiFi netw Dual Band WiFi id SGHz compatible devices with the hotspot and or for a S Guest WiFi Main WiFi CSCI dary WiFi Enable secondary WiFi network WiFi name NTGRCF47 WiFi password 60002243 Encryption WPA2 Personal AES Frequency Channel 2 4 GHZ Auto 5 GHz Broadcast Hide Show Network Name Use Your Mobile Hotspot 21 AirCard 785S Mobile Hotspot 5 Inthe WiFi Profiles list select a predefined profile or select Custom Setup to choose your own options CONNECT OPTIONS MAC FILTER Wi
42. i or secondary WiFi network if available WPS WPS allows a device that supports this feature to securely connect to your hotspot without the WiFi password WPS button pairing Enter WPS PIN 6 Choose the WPS method you want to use WPS button pairing If the device you want to connect includes a WPS button click the WPS button pairing button and within two minutes 120 seconds press the device s WPS button Enter WPS PIN If a WPS PIN is associated with the device you want to connect click the Enter WPS PIN button and enter the device s WPS PIN Your hotspot and the wireless device communicate and establish the connection Use Your Mobile Hotspot 24 gt a AirCard 785S Mobile Hotspot Set the Maximum Number of Connected Devices You can connect up to 15 wireless devices to the hotspot These connections are shared between the hotspot s main and secondary WiFi networks To set the number of devices that can connect to each WiFi network 1 2 5 6 Launch an Internet browser from a computer or wireless device that is connected to the network Enter http netgear aircard or http 192 168 1 1 A login screen displays Enter the password in the Sign In field The default password is password The password is case sensitive Select Wi Fi gt Options WiFi Options supported Max WiFi on 4 Main WiFi Secondary WiFi WiFi Info on Home ow le OONMDNPWNH Aa WiFi Ra
43. ile Hotspot 0 cece ee eee eee 38 Update Mobile Hotspot Software and Firmware ee0ee eee 39 TN el a ETE E EEEE ee ee ee 41 SIM Notne a soassa s netr dn CINERE ENER ENIT lt eeaaes 41 SIM Error Check SIM crrsrecsrccuenoio no kowi DE SENEE EAER 41 AirCard 785S Mobile Hotspot SIM LOCKED occ ccstreee ei eeeeqcnnqne caren aioe oy Seb eweeeeereennewes 41 SIMMEP LOC ko acere siana a sierra ace aun e EEDEN 41 Temperature Related Alerts 0 cee eee eee eee eee eens 42 Chapter 3 Advanced Settings Back Up and Restore Hotspot Settings 00 e cece e eee 44 Manage WiFi Network Options 00 cece cece eee eee 45 Enable SIM S GUIILY ccc acacaeins 50404 aan career eeeeecees eee ee agagud 47 Configure Mobile Broadband s air ad cs asdscecewdicinrtanenccecadeans dae 48 View WAN Information s cc 0 essen csomwanlonegudhebentavuses bens 48 Enable Port Forwarding eis i occ 0i0c8hidaeicaitioieiesde tate tet ededs 49 Enable Port Filteningi cccsesek sass sgccndelred ber veaGeeraseeenss oases 50 Enable IP Pass Through Mode 0 0c see e eee eee ee eens 51 Enable VPN Pass Throughiss lt 4 000s 0cnsionininndiintindieiaiawaesee samen sis 52 Configure APN Details 222 c2snticrShedecadae gies biseceteideedes0es 53 Enable DMZ cocwcesenate ea dasa EA T EES 54 Set LAN OPtlOnSincs050 664045 25edudatamamenereseseteteeeasiceauses 55 Appendix A Frequently Asked Questions
44. ing topics e Mechanical Specifications e Environmental Specifications e Supported RF Bands 66 AirCard 785S Mobile Hotspot Mechanical Specifications Table 4 Physical dimensions Parameter Dimension Weight 1279 4 5 oz Length 109 9 mm 4 33 in Width 68 9 mm 2 7 in Thickness 14 6 mm 57 in Environmental Specifications Table 5 Recommended operating and storage temperatures Environment Temperature Operating temperature 0 C to 35 C 32 F to 95 F Storage temperature 10 C to 60 C 14 F to 140 F Supported RF Bands Table 6 Supported RF bands Technology Bands 4G LTE 800 900 1800 2100 2600 MHz 3G HSPA 850 900 1900 2100 MHz 2G 900 1800 Specifications 67 AirCard 785S Mobile Hotspot Specifications 68 Tips and Safety Guidelines for Lithium lon Batteries Battery Tips e Charge batteries in a room temperature environment which is generally between 68 F and 79 F 20 C and 26 C Charging may be temporarily disabled if the battery temperature exceeds 113 F 60 C e Ifa battery exhibits significantly shorter runtime or discharge capacity compared to new it may have reached the end of its reasonable lifetime consider replacing it e Abattery that does not charge or exhibits excessive charging time may have reached the end of its life and may need to be replaced e All batteries degrade and lose c
45. irCard 785S Mobile Hotspot 5 From the Encryption list for main WiFi or Guest Encryption list for guest WiFi select a security option OPTIONS WiFi Profiles Custom Setup Set up an additional WiFi network if you would like to use dual band 5GHz compatible devices with the hotspot and or for a separate guest network Main WiFi Secondary WiFi Enable secondary WiFi network WiFi name NTGRCF47 WiFi name NTGRGCF47 WiFi password 60002243 Password 60002243 Encryption WPA2 Personal AES LJ Guest Encryption WPA2 Personal AES Frequency 4 Open Frequency Channel 2 4GHz N manne 2 4 GHz 5 GHz Hemera 5GHz Auto gt Broadcast sisal ML al e Broadcast Network Hide Show Network Name te ma 7 Name WPA Personal TKIP AES WPAWPA2 Guest Mode Select from the following WiFi encryption options e WPA2 Personal AES Strong security supported by newer WiFi devices default e WPA WPA2 Personal Strong security supported by most WiFi devices Use WPA2 Personal AES whenever possible e None Anyone can access your WiFi network without a password and you are responsible for charges incurred Best practice is not to select this option The Submit button displays after you make a selection 6 Click the Submit button Your changes are saved 7 Reconnect your WiFi devices if necessary using the new WiFi credentials See Connect to the Hotspot on page 13 View Details About Your Mobile Hotspot You can view details
46. m connecting to your WiFi network To block a device 1 Launch an Internet browser from a computer or wireless device that is connected to the network Enter http netgear aircard or http 192 168 1 1 A login screen displays Enter the password in the Sign In field The default password is password The password is case sensitive A list of devices connected to the main WiFi and guest WiFi networks displays in the left column of the screen Click the device name The device details display Click the Block Device button When prompted click the Block Device button again The device can not access your WiFi network Use Your Mobile Hotspot 26 AirCard 785S Mobile Hotspot gt To view a list of blocked devices 1 Launch an Internet browser from a computer or wireless device that is connected to the network Enter http netgear aircard or http 192 168 1 1 A login screen displays Enter the password in the Sign In field The default password is password The password is case sensitive A list of devices connected to the main WiFi and guest WiFi networks displays in the left column of the screen Select Wi Fi gt Mac Filter From the MAC Filter Mode list select Black list Block all in list CONNECT OPTIONS MAC FILTER MAC Filler Mode None None Black list Block all in kst White hst Allow only those in hst The list of blocked devices displays gt To unblock a devic
47. monitor data usage using either the LCD screen or the hotspot web page Visit the hotspot web page to configure your data usage monthly usage gt To view estimated data usage on the hotspot LCD screen Wake the LCD screen by pressing either the Power or the Navigation buttons The LCD screen shows the estimated data usage for the current monthly usage T Operator AM 100 EA lt NTGR DE20 39062949 recy a 10 25 cp Data usage gt To configure your monthly data usage 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Enter http netgear aircard or http 192 168 1 1 A login screen displays 3 Enter the password in the Sign In field The default password is password The password is case sensitive 4 Click the Sign In button Under Monthly Usage enter the monthly start date when your data usage automatically resets Monthly Usage GB DAYS USED 0 REMAINING Displayed data usage is intended to help manage usage The amounts shown are approximate and may vary Billing start date Day 1 each month Reset Use Your Mobile Hotspot 19 AirCard 785S Mobile Hotspot Manage WiFi gt You can set up the WiFi radio of the hotspot to meet your WiFi needs by choosing a predefined WiFi profile or customizing your own The WiFi profile determines how the hotspot s WiFi features are used You can establish any one of the following types
48. nge andard best battery life dium ost range gt ad ob WN o USB Tether 44 Fistays Off EFi stays On Connection RTS Threshold Fragmentation Threshold From the Max WiFi list select the number of devices that are allowed to access your hotspot Click the lt button or the gt button to adjust the number of connections available on each of the WiFi networks main and secondary The Submit button displays after you make a selection Click the Submit button The number of devices that are allowed to access your hotspot is set Use Your Mobile Hotspot 25 AirCard 785S Mobile Hotspot View or Block Connected Users You can view a list of devices that are connected to your hotspot and block undesired users on the hotspot web page Note When you block or unblock users the hotspot resets to activate the new settings Any devices connected to the hotspot are disconnected when the hotspot resets To view connected devices 1 Launch an Internet browser from a computer or wireless device that is connected to the network Enter http netgear aircard or http 192 168 1 1 A login screen displays Enter the password in the Sign In field The default password is password The password is case sensitive A list of devices connected to the main WiFi and guest WiFi networks displays in the lower part of the screen If you notice a WiFi device that you do not recognize you can block that device fro
49. obile hotspot network This character string is unique to your hotspot It displays on the main hotspot LCD screen If the screen is blank a power saving feature press and quickly release the Power button The default WiFi password is printed on a label under the battery Guest WiFi password When this password is enabled guests can use this password to access the guest WiFi network Admin login password Use to log in to the hotspot web page as an administrator You must log in as an administrator to use certain features and to make changes to your hotspot settings The default admin login password password is printed on a label under the battery The admin login password must be 5 31 characters You can change these passwords on the hotspot web page hitp netgear aircard or http 192 168 1 1 For more information see Establish Security on page 35 and Change Hotspot Web Page Login Settings on page 36 Get Started 17 Use Your Mobile Hotspot This chapter explains how to use your hotspot The chapter covers the following topics Monitor Data Usage Manage WiFi Set Mobile Broadband Auto Connect Options View Messages View Alerts Extend Battery Life Establish Security View Details About Your Mobile Hotspot Update Mobile Hotspot Software and Firmware Alerts Note To change settings log in as an administrator See Hotspot Web Page on page 16 18 AirCard 785S Mobile Hotspot Monitor Data Usage You can
50. om 2 4 GHz to 5 GHz e If network signal is low consider using external antennas or cradle the hotspot with built in high gain antennas How do I turn the hotspot off Press and hold the Power button for a few seconds The LCD is not lit How do I know if the hotspot is still powered on The LCD dims to save energy The LED continues to flash slowly to indicate that the mobile hotspot is still powered on To wake up the LCD press and quickly release the Power button How do I find my computer s IP address The steps for finding your computer s IP address depend on the operating system If your device runs an operating system not listed here see the appropriate operating system documentation gt To find the IP address on a Windows 7 Windows Vista or Windows XP device 1 Open the command prompt window a Select Start gt Run b Enter cmd or command and click the OK button 2 At the command prompt enter ipconfig and press the Enter key 3 Write down the IP address for the entry that relates to the wireless network connection The IP address might be listed under IPv4 Address or something similar gt To find the IP address on a Windows 8 device 1 In the Charms bar click the Search icon Frequently Asked Questions 62 gt Fr gt gt a gt a AirCard 785S Mobile Hotspot 2 Select Command Prompt 3 At the command prompt enter ipconfig and press the Enter key 4 Write down the IP
51. ork Enter http netgear aircard or http 192 168 1 1 A login screen displays Enter the mobile hotspot password The default password is password The password is case sensitive Frequently Asked Questions 58 AirCard 785S Mobile Hotspot 4 Click the Disconnect button in the Connection Details section Why doesn t the Connect or Disconnect button appear on the hotspot web page You can use the Connect or Disconnect button only when you are logged in as an administrator To log in as an administrator 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Enter http netgear aircard or http 192 168 1 1 A login screen displays 3 Enter the password in the Sign In field The default password is password The password is case sensitive 4 Click the Sign In button You are logged in as an administrator How do I find out how many users are connected to my hotspot s WiFi networks The number on the WiFi icon on the hotspot s LCD is the number of users or devices connected to your WiFi network A list of connected devices appears in the hotspot web page s Devices Connected section For more information about the devices or users connected to your network see View or Block Connected Users on page 26 Why does the No Signal icon display If the No Signal icon A displays on either the LCD or the hotspot web page make sure that you are in your network p
52. ork name and password on the LCD screen Hide does not display the WiFi network name and password on the LCD screen WiFi Range Standard best battery life range provides the smallest coverage however battery life is longer Medium range provides moderate coverage and battery life Boost range enables you to connect to WiFi devices farther from your mobile hotspot and still connect to your WiFi network but battery life is shorter USB Tether If you are tethering your hotspot to your device and do not want to use WiFi for other devices select the WiFi stays Off radio button The Submit button displays after you make a selection Click the Submit button A warning message displays Click the Submit button Your changes are saved Adjust Display Settings to Increase Battery Life Dim the screen to reduce the LCD screen s brightness level Set the screen time out to a shorter period to reduce the amount of time that LCD screen is not touched before the screen turns blank Use Your Mobile Hotspot 32 AirCard 785S Mobile Hotspot gt To adjust display settings to increase battery life 1 2 Launch an Internet browser from a computer or wireless device that is connected to the network Enter http netgear aircard or http 192 168 1 1 A login screen displays Enter the password in the Sign In field The default password is password The password is case sensitive Select Settings gt General g
53. physical address for the entry that relates to the wireless network connection It appears as a series of numbers and letters This is the MAC address of your wireless adapter To find the MAC address on a Windows 8 device 1 In the Charms bar select the Search icon 2 Select Command Prompt Frequently Asked Questions 63 AirCard 785S Mobile Hotspot 3 At the command prompt enter ipconfig all and press Enter 4 Write down the physical address for the entry that relates to the wireless network connection It appears as a series of numbers and letters This is the MAC address of your wireless adapter gt To find the MAC address on a Mac OS X device 1 From the Apple menu select System Preferences gt Network 2 Select the wireless adapter that is connecting to the routing hardware 3 Select Advanced 4 Select Ethernet The Ethernet ID is displayed This is the same as the MAC address What do I do if the WiFi network name doesn t appear in the list of networks If you do not see the hotspot s WiFi networks from your WiFi enabled device try these suggestions e Refresh the list of networks e Visit the WiFi options screen WiFi gt Options Make sure that WiFi Info on Home Show radio button is selected e Ifthe LCD is dark the WiFi radio might be asleep Press the Power button to wake the hotspot e If the hotspot is tethered to your computer make sure that WiFi is set to stay on when the hotspo
54. r from a computer or wireless device that is connected to the network Enter http netgear aircard or http 192 168 1 1 A login screen displays Enter the password in the Sign In field The default password is password The password is case sensitive Click the Sign In button Select Settings gt Network gt Status Details Advanced Settings 48 AirCard 785S Mobile Hotspot GENERAL NETWORK ROUTER Preferences APN SIM Security Status Details Status Disconnected PS service type None IP Address 0 0 0 0 Enable Port Forwarding If your computer is hosting a server you can enable port forwarding so that other users can access the server To enable port forwarding 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Enter http netgear aircard or http 192 168 1 1 A login screen displays 3 Enter the password in the Sign In field The default password is password The password is case sensitive 4 Click the Sign In button 5 Select Settings gt Router gt Port Forwarding GENERAL NETWORK ROUTER Basic Port Forwarding Port Filtering Port Forwarding Enable Disable 6 Select the Enable button The Port Forwarding list displays Incoming traffic is forwarded to specific ports and devices on your network using their local IP addresses Note Port forwarding creates a security risk When not required disable port forwarding 7 Ente
55. r the following port forwarding information e Label A descriptive name Advanced Settings 49 AirCard 785S Mobile Hotspot e IP The IP address e Port The port number that the application uses e Protocol If you are unsure select TCP IP The Submit button displays after you make a selection 8 Click the Submit button Your changes are saved Enable Port Filtering You can select which applications for example HTTP FTP email servers can access the Internet Used with other security measures such as a firewall port filtering can enhance network security To enable port filtering 1 Launch an Internet browser from a computer or wireless device that is connected to the network Enter http netgear aircard or http 192 168 1 1 A login screen displays Enter the password in the Sign In field The default password is password The password is case sensitive Click the Sign In button Select Settings gt Router gt Port Filtering GENERAL NETWORK ROUTER Basic Port Forwarding Port Filtering Port Filtering No Filtering Black List White List From the Port Filtering list select one of the following e Black List Specific applications are not allowed to access the Internet block list e White List Specific applications are allowed to access the Internet allow list Only one list at a time can be active either a black list or a white list Identify the ports to filter
56. reless device that is connected to the network 2 Enter http netgear aircard or http 192 168 1 1 A login screen displays 3 Enter the mobile hotspot password The default password is password The password is case sensitive 4 Select Settings gt Network gt APN The APN screen displays 5 Review ISP settings Questions About the Hotspot Battery Review these questions if you have questions about your hotspot battery Why isn t my battery charging If you are in a low coverage area are transferring a lot of data or left the hotspot in a hot location the internal temperature of the hotspot can rise above 45 C In these conditions the battery cannot be charged due to safety limits with lithium ion battery technology Frequently Asked Questions 60 AirCard 785S Mobile Hotspot Check to ensure that the USB cable and the AC wall charger are connected securely and are working correctly How can extend the life of the battery For information about extending the life of the battery see Extend Battery Life on page 31 Questions About the Hotspot Web Page Review these questions if you have questions about the hotspot web page How do I go back to the hotspot web page gt To view the hotspot web page 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Enter http netgear aircard or http 192 168 1 1 A login screen displays 3 Enter the password in
57. rom the list that displays The Submit button displays after you change any of the displayed preferences Click the Submit button Your selections are saved View Messages gt gt If you are logged in as an administrator the Messaging icon on the side menu indicates if you have unread network messages You can view SMS messages from your network service provider on the hotspot web page To view SMS messages 1 5 Launch an Internet browser from a computer or wireless device that is connected to the network Enter http netgear aircard or http 192 168 1 1 A login screen displays Enter the password in the Sign In field The default password is password The password is case sensitive Select Messaging A list of messages displays showing the first portion of the text Click a message to read the full text To delete a message 1 Launch an Internet browser from a computer or wireless device that is connected to the network Enter http netgear aircard or http 192 168 1 1 A login screen displays Enter the password in the Sign In field The default password is password The password is case sensitive Select Messaging A list of messages displays showing the first portion of the text Use Your Mobile Hotspot 29 AirCard 785S Mobile Hotspot 5 Select the message 6 Click the Delete button View Alerts Your mobile hotspot displays alerts to advise you of hotspot status changes
58. rovider s coverage area Why can t my device access the hotspot web page when connected to a VPN If you are using your hotspot while connected to a VPN you might not be able to access the hotspot web page using http netgear aircard To directly access the hotspot web page hosted on the device enter the address http 192 168 1 1 in your browser Frequently Asked Questions 59 AirCard 785S Mobile Hotspot Why can t my hotspot connecttoa computer running Windows Vista A known issue with Microsoft is that computers running Windows Vista cannot obtain an IP address from certain routers More information and a fix are available at http support microsoft com kb 928233 or visit the Microsoft support website and search for knowledge base article 928233 What do I do if my hotspot doesn t connect to my service provider s network If your hotspot does not connect to your service provider s mobile broadband network try the following suggestions e Make sure that your micro SIM account is active To check micro SIM status and activate the account contact your service provider e If you use a prepaid or pay as you go micro SIM card make sure that a positive balance is listed for the account e If your mobile hotspot still does not connect you might need to create or update the default connection profile gt To check the default connection profile settings 1 Launch an Internet browser from a computer or wi
59. s 5 To save this information to a file click the Save in File button Update Mobile Hotspot Software and Firmware gt gt The hotspot checks automatically for new software or firmware updates once a week If an update becomes available the hotspot displays an alert You can also check for updates and update the software manually without receiving an alert To update the software after receiving an alert 1 2 Launch an Internet browser from a computer or wireless device that is connected to the network Enter http netgear aircard or http 192 168 1 1 A login screen displays Enter the password in the Sign In field The default password is password The password is case sensitive Use Your Mobile Hotspot 39 AirCard 785S Mobile Hotspot 4 Double click on the update alert The Download Update Available screen displays 5 Click the Start Download button When the download completes the Software Update Available screen displays 6 Click the Start Update button Your hotspot updates the software and reboots automatically to use the new software gt To update software manually without receiving an alert 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Enter http netgear aircard or http 192 168 1 1 A login screen displays 3 Enter the password in the Sign In field The default password is password The password is case sensitive 4
60. s an overview of AirCard 785S Mobile Hotspot features and instructions for how to set up your mobile hotspot and connect to the Internet The chapter covers the following topics e Know Your Hotspot e Set Up and Connect to the Internet Note Firmware updates with new features and bug fixes are available at downloadcenter netgear com Some products regularly check the site and download new firmware or you can check for and download new firmware manually If the features or behavior of your product do not match what is described in this manual you might need to update your firmware AirCard 785S Mobile Hotspot Know Your Hotspot Your mobile hotspot enables you to create a WiFi access point in any location with cellular network coverage Use a WiFi access point to connect your laptop and other WiFi capable devices to your service provider s mobile broadband network and connect to the Internet Power button Navigation button Status LED Secondary antenna port Micro USB port Main antenna port Figure 1 Hotspot buttons and features Power and Navigation Buttons Use either the Power or Navigation buttons to wake the LCD screen and to power the hotspot on and off Table 1 Power button usage Desired Result Action Turn on hotspot Press and hold the Power button for two seconds Turn off hotspot Press and hold the Power button for five seconds Wake up WiFi signal and Press and quickly r
61. ssrsnrns rerna Enea o a gee aa e at 15 NETGEAR AirCard App for Smartphones and Tablets 16 Hotspot WebPage esasa te daa aa E e a E E A 16 Security Cred ntialS s cacccessss5sccddennsiarveaseesoseesesaoee4 17 Chapter 2 Use Your Mobile Hotspot Monitor Data USage wicsc sees ecssendaavhawskaad PONE E RENEA NRE anes 19 Manage WIP aa 4 a siia al ase scaisen tirrin EER ENEE anh anay e n ag aennong 20 Choose WIFI PROFS gs gsc sia bis dean iasaid e EENET E dapat wad 20 Add a Wireless Device to Your WiFi Network 0 cece eee eee 23 Set the Maximum Number of Connected Devices 22000 25 View or Block Connected Users 00 cece eee eee eee 26 Set Mobile Broadband Auto Connect Options 00 cece eee eee 28 View Messages cx snnnnicieieie rane EARI EERTE evar rretosecoto ane 29 VEn AIDES snastuanteets ts bs t08ob otatedaeacuesmotinoatettedetededads 30 Extend Battery UilGsisssccsedssgccecreeaewandhudesaduee senses ROES 31 Adjust WiFi Settings to Optimize Battery Life 004 31 Adjust Display Settings to Increase Battery Life 004 32 Recharge the Battery c cccecsscscdcduewsadeesicamagese teed tedaaeas 34 Establish S CUMLY herres ceeescts os 4 4ccdanlamas seudlGuapeeneswcaceds 35 Change Hotspot Web Page Login Settings 00000 36 Change Device Encryption Security Settings 0 00 37 View Details About Your Mob
62. t Device GENERAL NETWORK Language Default Language English r Use this setting to control the default language of the hotspot LCD and this manager Screen Screen Brightness Screen Timeout Timeout on Battery 1 minute Timeout on AC 1 minute Timeout on USB 1 minute Hotspot LED LED Sleep WiFi Standby 5 minutes best battery life r Homepage Host Name Domain Name Admin login Adjust any of these settings in the Screen section e Screen Brightness Select Dim Timeout on Battery Timeout on Charger Timeout on USB From the lists select shorter time periods The Submit button displays after you make a selection Click the Submit button Your changes are saved Use Your Mobile Hotspot 33 AirCard 785S Mobile Hotspot Recharge the Battery The battery comes partially charged You can recharge the battery from a wall socket or from the USB port on your computer Recharging from a wall socket is faster than recharging from a USB port gt To recharge the battery from a wall socket 1 Attach one end of the micro USB cable to the mobile hotspot and attach the other end to the wall charger included 2 Plug the wall charger into a wall socket The battery icon includes a lightning bolt to indicate that the battery is charging EF The battery icon on the LCD screen indicates when the battery is fully charged and a notification displays Note The LCD screen goes into sl
63. t is tethered See How can I reset the hotspot on page 64 How can I reset the hotspot You can reset the hotspot to the factory settings This is useful if you forgot your admin login password for the hotspot web page If you reset the hotspot all of your customizations are lost Note When you reset the hotspot any currently connected devices lose access and must be reconnected after the hotspot restarts gt To reset the hotspot 1 Press the Power and Navigation buttons at the same time for five seconds A menu displays Frequently Asked Questions 64 AirCard 785S Mobile Hotspot 2 Select Factory Reset The hotspot returns to its factory settings which takes about one minute to complete 3 After the device resets reconnect WiFi devices Where can I find more information Review the following e The Quick Start Guide that came with your mobile hotspot e Visit support netgear com click the Support for Home Products link search for your network service provider and select your hotspot from the list of products to do the following Update the firmware on your device if an update is available View a tutorial e Learn tips and tricks at http www netgear com landing earningcenter tips htm to get the most from your hotspot Information about accessories is available at htip www netgear com aircardaccessories Frequently Asked Questions 65 Specifications This appendix covers the follow
64. word as it displays on the hotspot LCD screen Note To personalize the hotspot and change advanced settings use a WiFi enabled device to connect to the hotspot and then use a browser to display the hotspot web page hitp netgear aircard or http 192 168 1 1 Log in as an administrator to make changes The default administrator login password is password Best practice is to set a more secure password 3 Launch your browser to surf the Internet Configure Access Point Name Details Your mobile hotspot comes preconfigured with the access point name APN for your network service provider Your hotspot checks the APN to determine the type of network connection to establish Get Started 13 AirCard 785S Mobile Hotspot gt To add an APN for another network 1 10 11 Launch an Internet browser from a computer or wireless device that is connected to the network Enter http netgear aircard or http 192 168 1 1 A login screen displays Enter the password in the Sign In field The default password is password The password is case sensitive Click the Sign In button Select Settings gt Network gt APN GENERAL NETWORK ROUTER Preferences APN SIM Security Status Details z P PDP Active Name APN Username Password Authentication PDP Roaming profile1 None IPV4V6 None x None gt IPV4 None Enter a name for the APN Enter the APN If you do not know the APN contact your service
65. y to the attached host This option can be useful for implementing secure enterprise VPNs The device will reset after making this change to re start using a different driver configuration At this time this feature is only available to PC users If you are a Mac user please do not enable this option as you will be unable to access your device Please check support netgear com for further updates on future Mac support VPN Passthrough On Off DHCP Server Enabled Disabled DHCP IP Range 192 168 1 16 192 168 1 99 DHCP lease time 720 DNS mode DMZ DMZ Enabled 6 Inthe LAN section select the IP Passthrough Mode Enabled radio button The Submit button displays 7 Click the Submit button Your changes are saved Enable VPN Pass Through To connect to a corporate network using VPN you must first enable VPN connections passthrough To enable VPN pass through 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Enter http netgear aircard or http 192 168 1 1 A login screen displays 3 Enter the password in the Sign In field Advanced Settings 52 AirCard 785S Mobile Hotspot The default password is password The password is case sensitive 4 Click the Sign In button 5 Select Settings gt Router gt Basic GENERAL NETWORK ROUTER Basic Port Forwarding Port Filtering UPnP UPnP LAN IP Address 192 168 1 1 Netmask 255 255 255 0 U

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