USER MANUAL
Contents
1. Figure 18 Handset Front View www InGridHome com Keychain Controls and Functions Keychain Remote Controls and Functions The Keychain Remote allows you to communicate with your InGrid Home Security system from outside your home with a range of approximately 15 feet from any GC You can use the Keychain Remote to arm and disarm the system and send Panic alarms to InGrid Central Monitoring in case of an emergency Refer to Figure 19 for a frontal view of the Keychain Remote OFF Security Key Disarms system or cancels alarm AWAY Security Key Arms system in Away mode PANIC Security Key Simultaneously presses the AWAY and STAY keys STAY Security Key Arms system in Stay mode Status LED See Below NAONZ Model KRC1000 Model KRC1001 Figure 19 Keychain Remote Front View Keychain Press Indicators Press Stay or Away ARM Audible Visual 1 beep Green blinks system was successfully armed 3 beeps Red blinks system is Not Ready To Arm Press Off DISARM Audible Visual 2 beeps Green blinks system was successfully disarmed 5 beeps Red blinks followed by 2 beeps Green blinks system was disarmed but was disturbed in some way prior to being disarmed www InGridHome com USING YOUR SECURITY SYSTEM Sensor Controls and Functions Sensors that are placed to monitor interior points within your home such as a basement door or a door leading to the gar2. DIO GRID Frome Security USMIGO208 O 2008 InGrid Inc All rights reserved InGrid logo is a registered trademark and InGrid Home Security is a trademark of InGrid Services LLC Getting Started Use Quick Setup Guide for installation instructions Save both Quick Setup Guide and User Manual for future reference Using This Manual The manual is divided into 4 main sections for easy use These sections are e Introduction e Using Your Security System e Using Your Telephone System e Supplemental Information Throughout the manual the following icons will be used to bring attention to information you may find helpful Icon Key Codes Chart Information KE Tips Alerts Security System Until you have activated your service the InGrid Home Security platform will have limited functionality You will be able to install the system and use the 2 4GHz cordless phone features See Phone System section below No security functions will be active Complete the installation then activate system at www myingrid com Central monitoring services will be available for subscribers of professional monitoring services once emergency information has been obtained and verified and the 7 day practice time has expired Phone System Features and backup alarm communication related to your phone are only available for those subscribers that have the appropriate phone services from their service provider of choice Backup communication of alarms may not
3. Arms system in Instant mode by pressing prior to Stay and Away keys PAGE Activates audible tone on Handsets for locating MUTE Mutes phone microphone TALK END Initiates ends calls and provides menu exit Message LED Indicates new message waiting Soft Key Changes functions based on menu navigation active function shown on display above key Main Display Menu PHNBK function retrieves phone book entries Soft Key Changes functions based on menu navigation active function shown on display above key Main Display Menu MENU function allows menu navigation CONNCT Provides access to Home Connect functionality WEATHR Provides access to retrieve weather forecasts ALERTS Provides access to retrieve Home Alerts www InGridHome com Grid Extender Controls and Functions Grid Extenders should be located in a different room than the Base or Console to extend your home coverage ideally on an interior wall Grid Extender Controls and Functions The Grid Extender is one of three Grid Controllers GCs Base Console and Grid Extender that communicates with each other and with the Sensors in its coverage area Refer to Figure 17 for a frontal view of a Grid Extender More than one Grid Extender can be added to the system to cover larger homes The Grid Extender includes battery backup for continued operation during power outages InGrid recommends that all GCs including the
4. Ea denyae de teevandsstenreandedtan a a 22 Panic Alarms ai ARA Jawan ana AAA AAA ci n 23 A AN RO 25 User CodeS sicarios ii dad ld Aaa EANA EEE aa AE EEEN EE ERARE EAEE N akea ESAE 26 suppressing Trouble Soren o EDDAN 29 Event Log Network COnfGuration wi isc A A ans ets 30 Home CONOCE racial iaa 31 NOTICIAS cir A AA E A AA Ara 33 Home Alerts Weather UpdatS cosa ia 36 LIST OF CONTENTS www InGridHome com List of Contents Using Your Telephone OA fisiccccresscnetanceccecansececectacsasucancacoee umhavag cen stavseecsseeceseaans caceeuesasaarcaneemcsaanayscneremsaaearacahe cuss aaa caian 37 Controls and FUNCTIONS di A tt 38 Telephone Operator A ia 40 Phone Book Operations a EERE REDA 46 ANSWEeELNG System OPSLatiOn A da 49 Privacy Do Not Disturb DND aia 55 petting Up an Intercom Session sn Zarya e E E E E e a a taci n 56 Setting Up ROOM Monitoring aicese ae a a E a a aa E a E sea eE a E eA E A 57 Enable Remote Access Use Remote ACCESS rioen iieii IEA EEE EA A A suse E AE EEE a a a nase EEEE a 58 Supplemental O E E a N A E A ee eres 59 Expand Your Syste Mre oa ane na as 59 EEE IA AA A A E 60 General TroubleShoo Mail io aid 63 System Messages iS sea 70 Precautions amp Warnings Warranty a ideada coca a 73 Contact Information oirmi a bated A EE a E EEVEE ineadduadanne dev anebuntaau vay EANNAN AEV aE EENE EENT 76 o NN 77 www InGridHome com LIST OF CONTENTS Overview Figure 1 System Components Handset
5. Grid Extender be plugged into a phone line to create a backup communication path to InGrid Central Monitoring Figure 17 Grid Extender Front View A Mounting Tab Tab for mounting to electrical wall plate optional refer to Supplemental Installation section Always ensure that your Grid Registration LED Flashes rapidly during installation process to indicate it s within range of other GCs Extenders are plugged into an Registration Button electrical wall outlet that is not Phone Jack controlled by a switch Electrical Plug Back Battery Compartment Back Moving the Grid Extender to a different area or room of your home once the system is installed could disrupt your coverage Always verify system operation after such a move by tripping each of your Sensors to verify they are still within the coverage area of one of your system s GCs DARAN www InGridHome com USING YOUR SECURITY SYSTEM Handset Controls and Functions For detailed information on operating the Telephone System refer to the Using Your Telephone System section A You should charge the Handset for at least 2 hours before beginning use Handset Controls and Functions The Handset provides mobile control of your system around the home The Handset is also a full featured WiFi friendly 2 4GHz digital cordless telephone Refer to Figure 18 for a frontal view of the Handset You can charge the Handset using either the C
6. To arm your system from the Handset or Console follow these steps 1 Press STAY or AWAY or INSTANT 2 Enter your User Code 3 The system is armed once the Exit Delay has expired The display will indicate that Exit Delay time is counting down until the system is armed When arming in Away an audio beep will be heard as the time counts down This audio tone is silent when arming Stay Disarming Your System Handset Console Perform the following steps to Disarm the system from the Handset or Console 1 Press CANCEL OFF 2 Enter your User Code There is an Entry Delay upon entry to your home before the system will alarm if the system was armed Stay or Away Arming Your System My InGrid To arm your system from My InGrid follow these steps Refer to Figures 25 and 26 1 Goto www myingrid com 2 Enter your User Name and Password 3 Click Arm Stay or Arm Away or Arm Instant located in the black status area of My InGrid 4 Click Enter Note No Exit Delay is provided when the system is armed from My InGrid SENSOR STATUS MONITORING QUICK LINKS y Preferences A Stay FAQs Arm Away Contact pen oK Practce Erih m r Getting Started gt Documentation K Taniec Figure 25 My InGrid System Arming Buttons SYSTEM Select One SENSOR STATUS MONITORING QUICK LINKS Disarm gt Preterences FAQs Cooler r Contact ox Pr gt Getting Started Documentation Armed Away Need Comm Text Figure 26 My InG
7. Trouble Silence Start 8 00 PM Trouble Silence End 8 00 AM Auto Stay Yes One Touch rming No Weather Units Fahrenheit Yes US PS UNS One Touch Arming The system can be set so that your User Code is not needed when arming To set this mode Home Phone Line change the One Touch Arming selection to Yes on the My InGrid Setting s page This can be done Cancel Call Waiting by following these steps Refer to Figure 27 Predial Digit Go to www myingrid com Enter your User Name and Password Click Settings then on System Settings p Click Edit Figure 27 My InGrid System Settings Screen Change the One Touch Arming selection to Yes Edit Auto Stay One Touch Arming Click continue Click submit changes when requested NS Pp NS www InGridHome com USING YOUR SECURITY SYSTEM Bypassing Sensors Bypassing a Sensor allows you to arm the system without monitoring or creating an alarm condition when a Sensor is opened or already open The Sensor remains bypassed only until the system is armed and disarmed and cannot be permanently bypassed A Sensor can be bypassed on your Handset Console or My InGrid Bypassing an Open Sensor Handset Console If the system display reads Not Ready to Arm a Sensor is open You can restore the system to the Ready to Arm state by either bypassing the open Sensor or closing the Sensor Bypass a Sensor by following these steps Not Ready To Arm Bypass Sensors Armed xxxx O
8. be available if broadband is down or if your system phone service uses VolP or digital voice Check with your phone or broadband service provider Minimum System Requirements e Broadband service e Broadband router with available Internet Ethernet port e MAC or PC with access to Internet e Phone service If not available phone operation and backup communication will be limited or nonexistent GETTING STARTED www InGridHome com Important Safety Instructions When using this system basic safety precautions should always be followed to reduce the risk of fire electric shock or personal injury PAE AN ON 13 14 Read and understand Quick Setup Guide and User Manual instructions Follow all warnings and instructions marked on the individual components provided in the system Unplug individual components from AC outlets before cleaning Do not use liquid or aerosol cleaners Use a damp cloth for cleaning Do not use individual components near water such as sinks bathtubs or swimming pools Place individual components securely on stable surface Do not cover slots and openings on any of the individual system components They are provided for ventillation to reduce over heating and audio sirens to alert you of an alarm Use only power source marked on system components If you are not sure of the type of power supplied to your home consult your local power company Do not place objects on the power cord Install the syste
9. bottom right side of the Handset display there are 2 labels that correspond to the keys below it When at the main display the labels indicate from left to right PHNBK and MENU Refer to Figure 4 INGRID Softkeys Labels The keys are referred to as softkeys because they change based on the system menu function selected At the main display PHNBK provides access to your phone book and MENU provides access to menus for controlling and configuring your system Ready to Arm Thu 2 8 11 48 Softkeys Calls 2 9 2 A PHNBK MENU os Figure 4 Handset Menu Navigation Tools Talk End On the left side of the Console these same softkeys exist The Console also has keys for direct menu access to Home Connect CONNCT Weather Alerts WEATHR and Home Alerts ALERTS functions These keys may not be enabled with every service package see your service plan description Refer to Figure 5 Scroll Button INGRID HOME SECURITY INTRODUCTION www InGridHome com Displays and Menus When you press MENU on your Handset or Console you will be presented with the hierarchy as Softkeys Scroll shown in Figure 6 Labels Buttons Ready to Arm Thu 2 8 11 48a Softkeys Calls O Msg 0 Primary Security Status Figure 5 Console Menu Navigation o Secondary Security Status Phone Status L Weather Weather Home Alert Home Connect Intercom Room Mo
10. Charger Base GC Ep Abt d vi n a e Keychain Remote Grid Extender GC Console GC 900 9009 Ill Your InGrid Home Security system creates a virtual grid that blankets your home with a safe secure wireless grid network The components that create the wireless grid are known as Grid Controllers GCs and include the Base Console and the Grid Extender These components are designed to wirelessly communicate with each other as well as with Sensors and Keychain Remotes that fall within their coverage area Typically the wireless coverage area is approximately 30 feet from a GC Refer to Figure 1 for an illustration of the system components You ll enjoy the best coverage and redundancy if each GC is located in different rooms in your home on an interior wall GCs can also be located in detached garages or sheds in close proximity to your home When your system is armed and a Sensor detects activity e g door or window is opened if you subscribe to professional monitoring services Central Monitoring will be notified of this activity across your broadband connection Performance Considerations If your home has interior walls made of stone or concrete or has walls which contain metal studs this may affect the communications between the GCs Sensors and or Keychain Remotes During the installation process you can test two way communications to each GC and Sensor to minim
11. When the system is armed Stay or Away the system beeps until you disarm it No Entry Delay is provided when armed Instant Entry Delays can be configured from 30 seconds to 4 minutes for each individual sensor However there is no Entry Delay associated with a window Sensor The factory default setting is 30 seconds Editing Entry Delays Handset Console The Entry Delay can be edited on the Handset or Console by following these steps Select MENU Scroll to Security Setup press SELECT Enter your Master Code Scroll to Sensors press SELECT Select the desired Sensor that you want to change Scroll to Entry Delay press SELECT Scroll to the desired setting press SELECT N OL e 0 Ne Editing Entry Delay My InGrid The Entry Delay can be edited at www myingrid com by following these steps Refer to Figure 30 Go to www myingrid com Enter your User Name and Password Navigate to Settings then Sensors Click Edit adjacent to the desired Sensor Pull down desired Entry Delay time from menu Click continue Click submit changes when requested NO e a O Sensor Name Sensor 16 character name limit Sensor Type Door lz Entry Delay 30 Seconds iP Chime Enabled Yes No Monitored Type Stay and Away Away Only Sensor Extension D cx Figure 30 My InGrid Edit Sensor Screen Entry Delay USING YOUR SECURITY SYSTEM www InGridHome com
12. age can have their factory setting changed to be monitored only in the Away mode This prevents a false alarm while at home when the system is armed in the Stay mode USING YOUR SECURITY SYSTEM Sensor Controls and Functions InGrid has various Sensor types available The standard InGrid Sensor is used to protect and monitor perimeter doors and windows and other interior doors such as liquor medicine and gun cabinets The Sensor type is set as part of the installation process and may be changed on the Handset Console or My InGrid O Figure 20 InGrid Sensor Door Sensors Can be armed Stay Away and Instant Stay and Away arming provide an entry delay Refer to Figure 20 Window Sensors Can be armed Stay Away and Instant No entry delay is provided for Window Sensors Refer to Figure 20 Non monitored Sensors Do not generate alarms or door chimes however notifications can be set on My InGrid to notify you when Non monitored Sensors are opened Refer to Figure 20 Motion Sensors The Honeywell 5894PI Motion Sensor can be installed to work with the InGrid system Motion Sensors operate when the system is armed Away When the system is armed Stay Motion Sensors will not be armed Motion Sensors have a 30 second entry delay when armed Refer to Figure 21 Smoke Detector Sensors The Honeywell 5808W3 Smoke Heat Detector can be installed to work with the InGrid system Smoke detectors are always on and once registered to the InGrid Sy
13. control e Built in phone book with 99 memory locations e Mute and hold functions e Clock display e Expandable up to 6 handsets e Room monitor e Intercom www InGridHome com INGRID HOME SECURITY INTRODUCTION Displays and Menus The various messages that can be displayed are outlined in Tables 8 9 and 10 on pages 70 71 and 72 Display Information The Handset and Console display on your InGrid Home Security system supports 3 lines of information Refer to Figure 2 and 3 respectively Ready to Arm Ready to Arm Thu 2 8 11 48a Thu 2 8 11 48a Calls O Msg D Calls O Msg D Figure 2 Main Handset Display Figure 3 Main Console Display Line 1 Display Typically the first line provides information related to security status such as Ready to Arm or Armed Away Line 2 Display Typically the second line provides information related to system operation such as No Internet or Sensor Open If the system is operating properly then the second line will display the time and date Line 3 Display Typically the third line provides information related to your phone system When not in use it displays the number of missed phone calls Calls and the number of messages Msg in your answering system Handset ICONs The display also provides icons in the lower left hand corner indicating the remaining battery power and if you have a Home Alert message Menu Information On the
14. e monitored except Non monitored Sensors Motion Detectors are set to be monitored in the Away mode e Exit Delay is provided allowing you to exit your home before the system is armed Figure 24 Handset Arm Security Keys e Entry Delay is provided allowing you to disarm the system upon entry into your home e If you don t leave your home after arming it Away it will default to be armed in the Stay Arming Mode Away Stay Instant Stay Table 1 Arm Mode Summary www InGridHome com USING YOUR SECURITY SYSTEM Arming Disarming Your System Please refer to the Bypassing Sensors section of this guide to bypass a Sensor See Exit and Entry Delay Section to enable or disable the audio exit tones The arming from My InGrid is immediate with no Exit Delay The system can also be armed and disarmed remotely by phone Please refer to the Enable Remote Access Use Remote Access section A Beware Remote arming from My Ingrid or remote dial in may cause false alarms from family activity in the home that are unaware the system has been armed USING YOUR SECURITY SYSTEM Your system can be Armed or Disarmed from your Handset Console or My InGrid To arm your system the system must read Ready to Arm If the system displays Not Ready to Arm a Sensor is open You can bring the system back to Ready to Arm by closing all Sensors or Bypassing the open Sensor Arming Your System Handset Console
15. g the Console to a different area or room of your home once the system is installed could disrupt your coverage Always verify system operation after such a move by faulting each of your Sensors to verify they are still within the coverage area of one of the GCs USING YOUR SECURITY SYSTEM Console Controls and Functions The Console is one of three Grid Controllers GCs Base Console and Grid Extender that communicates with each other and with the Sensors in its coverage area It also provides controls for managing security and telephone functionality of the InGrid Home Security system Refer to Figure 16 for a frontal view of the Console DOONAN PWN il IPPD gt e a a oon 15 16 17 18 19 INGRID A PA v is alo c L L O 2 s _ So 12 Sh EE 1 1 INSTANT STAY 0000000 10 OS a 3 US Es Wo 7 H ee reseed 8 A Figure 16 Console Front View Scroll Buttons Ta Navigate menus adjust volume access recent calls Armed Alarm LED CANCEL OFF Security Key Disarm System Cancel Alarm STAY Security Key Arms system in Stay mode AWAY Security Key Arms system in Away mode PANIC Security Key Sends Panic Alarm Telephone answering system access Pressing prior to redialing from recent call list adds a 1 for long distance CHIME Security Key Turns door chimes on and off INSTANT Security Key
16. harger or the Base Poo Headset Jack Soft Key Changes functions based on menu navigation Active function shown on display above key Main Display Menu MENU function allows menu navigation SPKR Activates speaker phone Access to telephone answering system CANCEL OFF Security Key Disarm System Cancel Alarm STAY Security Key Arms system in Stay mode AWAY Security Key Arms system in Away mode PANIC Security Key Sends Panic Alarm Panic Guard Protects PANIC key from accidentally getting pressed CHIME Turns Chime on or off INSTANT Security Key Arms system in Instant mode Pressing prior to redialing from recent call list adds a 1 for long distance MUTE Mutes call Scroll Buttons Up Down Navigates menus adjusts volume accesses recent calls Message LED Indicates new message waiting TALK END Initiates ends calls and provides menu exit Soft Key Changes functions based on menu navigation active function shown on display above key Main Display Menu PHNBK function retrieves phone book entries Handset Earpiece Charger Controls and Functions The Charger is used to charge the Handset Place the Charger in a convenient location where AC power is available The Charging LED is illuminated amber when the Handset is properly seated in the cradle for charging USING YOUR SECURITY SYSTEM CANCEL OFF o STAY o
17. ions Do not burn disassemble mutilate or puncture the battery ies The battey ies contain toxic material that could be released resulting in injury Exercise care in handling batteries in order not to short the battery to conductive material Charge the batter ies provided with or identified for use with the system components only in accordance with the instructions and limitations specified in this manual www InGridHome com IMPORTANT SAFETY INSTRUCTIONS List of Contents InGrid Home Security rodu Orar EE E AAEE AARE ERE TAFA 1 OVervie Witt E A AAA AAA a 1 A NN 2 Displays and Men s a a ata 3 My Trt GG COM A A A A AA A AA RA A das NA asin veda ay conven AE 5 Central Monitoring ia 7 Using Your Security Sy Sten eaei Eere EnEn cos tew EE AEE eas ais ae 9 Base Controls and FUNC ODS a aa A deus wta E aeasaegabaddde evan toa 10 Console Controls and FUNGON S aeia AA A 11 Grid Extender Controls and Functions acciona ljsadavuescacdeaseantateuadagacedidigaadasiassecewus aaa Eaa AE E aa AEAN 12 Handset Controls and FunclONS iia a Na EEN E di Dd a ENEON NNE DAR 13 Keychain Controls ODA Func A aaa 14 Sensor Controls and FUNCTIONS ii AA A aia 15 Arm IMIG GSS A A A ii 16 Arming Disarming Your Sd needed actus lawnta evinces dan seeneas noucacuuganc a a ed gan vei eae cau goa a aaa a E 17 By Passing SENS OLS oia 19 Exit DOA YS erer ited cnten este ede calas as 20 Entry Delays ci A A A neon NE EEAS 21 Exit and Entry Delay TOn6S AlANNS a a i a
18. ize the impact of these factors Adding additional Grid Extenders may help improve performance Backup Communications Although not required the InGrid system allows you to connect phone lines to your Base Consoles and Grid Extenders This provides an additional layer of communication redundancy should your broadband be out of service If you subscribe to professional monitoring it is recommended that you run a communication test once a month to ensure proper communication with Central Monitoring As with all digital phones noise factors can be reduced by considering where you use and place the phone Using the Handset or Console near other wireless sources including microwave ovens can affect performance INGRID HOME SECURITY INTRODUCTION www InGridHome com Features InGrid Home Security Platform features InGrid Home Security System e Encrypted 2 way digital communications e High speed data communications over broadband with phone line backup e 24 7 professional monitoring and emergency dispatch e Self monitoring with event notifications e Anytime anywhere web based control e Automatic Home Alert notifications of security events e Built in digital phone system VolP compatible e Security command console with built in speaker phone Digital Phone System e 2 4GHz digital cordless phone with full security access functions e Caller ID Call Waiting capability e Built in answering system with voice prompts and remote security
19. m components where no one can trip on the cords Do not overload wall outlets and extension cord This can result in the risk of fire or electric shock Never push any objects through slots in system components This may result in the risk of fire or electric shock Never spill any liquid on any of the system components To reduce risk of electric shock do not disassemble any components provided in the system If you are having a problem please call InGrid Customer Support Unplug the system components from the wall outlet and call Customer Support when the following conditions occur A When power supply cord or plug is damaged or frayed B If liquid has been spilled on a component C If a component has been exposed to rain or water D If a component has been dropped or physically damaged E If a component exibits a distinct change in performance During thunderstorms avoid using telephone except cordless types Use a surge protector to protect equipment Do not use these components to report a gas leak when in the vicinity of the leak Battery Safety Instructions To reduce the risk of fire or injury read and follow these instructions Ore ON Use only the battery ies specified There is a risk of explosion if you replace the battery ies with the incorrect battery type Rechargeable batteries must be disposed of properly and may need to be recycled Check with local waste mangement codes for special disposal instruct
20. nitor Security Setup Home Alert Home Alert Home Alert Home Connect Intercom Room Monitor Security Setup Phone Setup Figure 6 Top Level Menu Hierarchy System Activated Use the Scroll button on the left hand side of the Handset or on the front of the Console to navigate the menu options Navigate back to the main display by pressing the TALK END key or letting the system time out You can also move back up the menu hierarchy one menu at a time by pressing the BACK softkey Keys 1 space 1 Data Entry 2 abcABC2 To add or change names phone numbers or user codes pressing the same key repeatedly rotates through available 3 defDEF3 characters for that key Pressing a different key keeps the previous character and starts a new one Waiting 1 second 4 ghiGHI4 between keys also keeps the previous one and starts a new one Text is not wrapped 5 jKIJKL5 To delete or edit text that is already displayed press the DELETE softkey repeatedly This moves the 5 gt 7 cursor from right to left erasing the existing characters 3 tuvTUV8 9 wxyzWXYZ9 0 0 s pe Ol O ignored www InGridHome com INGRID HOME SECURITY INTRODUCTION My InGrid com To access your My InGrid website 1 Goto www myingrid com 2 Enter your User Name and Password From the My InGrid website you can control customize and view the status of your system My InGrid is made up of 6 key areas a
21. o throughout this User Manual Refer to Figure 9 Figure 8 My InGrid Security Tab Figure 9 My InGrid Settings Tab INGRID HOME SECURITY INTRODUCTION www InGridHome com My InGrid com Account Tab The Account tab provides you with a summary of your billing and your monitoring profile Included in the monitoring profile is your monitoring emergency contacts and agency phone numbers The monitoring profile information is used by Central Monitoring for dispatching authorities to your home in the time of need If you are not a subscriber of professional monitoring much of this information will not apply Refer to Figure 10 Home Connect Tab The Home Connect tab panel provides information on any InGrid homes you have connected plus the capability to send or accept an invitation to be a Home Connect participant If you are not a subscriber of a service package that includes the Home Connect feature much of this information will not apply Refer to Figure 11 Home Security Home Connect allows and family who albo Try Home Connect and experience the added protection of InGrid Figure 11 My InGrid Home Connect Tab Figure 10 My InGrid Account Tab www InGridHome com INGRID HOME SECURITY INTRODUCTION Central Monitoring Be aware an alarm generated by pressing the PANIC button on your InGrid Home Security system will dispatch the authorities immediately No call will be made by InGrid Central Monit
22. oring to verify the alarm If an alarm is canceled by entry of your User Code in the system within 30 seconds the alarm will not be sent to InGrid Central Monitoring except for PANIC and Fire alarms INGRID HOME SECURITY INTRODUCTION Your InGrid Home Security system supports 24 7 professional monitoring should you have elected a service package that sup ports it If you have elected a self monitoring service package this section is not applicable Professional monitoring enables your home to communicate directly to Central Monitoring through your Internet connection or your phone line as applicable These connections were verified as part of your activation process to ensure signals from your home are received Practice Once you have activated your system will be in Practice for 7 days During this time your system will alarm locally but InGrid Central Monitoring will NOT call you or dispatch the authorities Your in home equipment will display Not Monitored This Practice time allows you to become familiar with the system without creating false alarms Here are some suggestions for becoming familiar with the system e Arm and disarm your system from the InGrid Console Handset My InGrid and the Keychain Remote e Create additional User Codes e Customize your system to meet your needs During Practice InGrid Central Monitoring will verify your emergency information and ensure a permit has been provided if required by y
23. our municipality Monitored Once the 7 day Practice time has expired your system will begin being monitored by InGrid Central Monitoring When an alarm is received InGrid Central Monitoring will dispatch the authorities if e InGrid verifies the alarm is real from you or one of your alternative contacts e You are unable to provide your Monitoring Password e InGrid cannot reach you at your home or alternative contact number Note Your monitoring password is not your My InGrid password Your monitoring password is selected during activation and can be changed in My InGrid in preferences Accidental or False Alarms If an accidental or false alarm is generated follow the steps below e Press Cancel and enter your User Code on any InGrid Handset or Console e If InGrid Central Monitoring calls have your Monitoring Password available Disable Dispatch You have the ability to turn on or off alarm signals being sent to Central Monitoring for a selectable period of time 1 to 24 hours During this time should an alarm be triggered there will be no dispatch of authorities This feature is available on the Status Dashboard under the Monitoring icon Monitoring Site Profile You can view your monitoring site profile on the Account tab at My InGrid This includes your primary and secondary emergency contacts to be called in the event of an alarm From this tab you can edit the emergency contacts If you need to change information we have on file for
24. pen Sensor Name Bypass On Calls O Msg 0 Sensor Name Calls O Msg 0 1 Press BYPASS 3 Scroll and select the Sensor s you would like to bypass 2 The Bypass Sensors screen appears with the list of open Sensors Bypassing Closed Sensors Handset Console Prior to arming your system you can bypass closed Sensors on the Handset or Console by following these steps Sensor Status bypass checked sensors Door Back Door closed Window Bedroom closed 1 Press MENU Window Family Room closed 2 Scroll to Security Setup press SELECT Door Front Door closed 3 Enter your Master Code press SELECT a ni kisan 2 4 Scroll to Bypass Sensors press SELECT i 5 Scroll to desired Sensor you would like to bypass press SELECT Bypassing an Open Sensor My InGrid When a Sensor is opened the Sensor Status window on the Security tab will indicate the name of the open Sensor A Sensor can be bypassed by following these steps Refer to Figure 28 Go to www myingrid com Enter your User Name and Password Navigate to Security then to Sensor Status Check the box next to the Sensor that indicates open Click bypass sensors CAP Turning Off Sensor Bypassing Handset Console and My InGrid Sensor Bypass can only be deleted by arming and disarming your system Figure 28 My InGrid Sensor Status USING YOUR SECURITY SYSTEM www InGridHome com Exit Delays An Exit Delay is the time pro
25. rid System Armed www InGridHome com Arming Disarming Your System Disarming Your System My InGrid Perform the following steps to disarm the system 1 Goto www myingrid com 2 Enter your User Name and Password 3 Click Disarm located in the black status area of My InGrid 4 Click Enter Advanced Arming My InGrid The system provides you with several advanced arming options such as Auto Stay or One Touch Arming that are available from My InGrid Auto Stay InGrid is automatically set to Yes for Auto Stay With this setting if armed Away and a door Sensor does not open and close during the Exit Delay you don t leave the house the system will automatically arm Stay and only Sensors defined for monitoring during Stay arming will be monitored i e the Motion Sensor will be turned off This prevents arming motion detectors and accidentally faulting them as a result of you staying home If the Auto Stay is changed to No the system will arm Away without an exit Changing Auto Stay to No is useful if you have a Motion Sensor and like them active while sleeping To change the Auto Stay selection to No on the My InGrid Setting s follow these steps Refer to Figure 27 Go to www myingrid com Enter your User Name and Password Click Settings then on System Settings Click Edit Change the Auto Stay selection to No Click continue Click submit changes when requested System Settings Exit Delay 60 Seconds
26. s follows e Status Dashboard e Account Tab e Security Tab e Home Connect Tab e Settings Tab E T E oen Status Dashboard The Status Dashboard is located across the top of the ass o pe My InGrid web page It provides real time updates on the status of your system une gt oa mara including arm sensor monitor and trouble status It also includes a list of quick A inks used to access frequently needed information The Dashboard remains consistently at the top of My InGrid and is visible from all tabs Refer to Figure 7 Figure 7 My InGrid Status Dashboard From the dashboard you can arm and disarm your system Instructions for doing this can be found in the Arming Disarming Your System section of this user manual Security Tab When you log into My InGrid you will land on the Security tab This page provides you with detailed up to date event history and sensor status From here you can set up the type of event notifications you would like to receive and how you would like to receive them i e email mobile email home alerts etc Detailed instructions for setting up notifications home alerts and weather alerts can be found in the Notifications sections of this manual Refer to Figure 8 Settings Tab The Settings tab provides you access to customize and configure your system and in house component settings This includes enabling system Exit Delays component Chimes One Touch Arming Sensor types etc This tab will be referred t
27. stem are always monitored Refer to Figure 22 Glass Break Sensors The Honeywell 5853 Glass Break Detector can be installed to work with the InGrid system Glass Break Sensors are armed Stay Away and Instant Glass Break Sensors have no delay before sounding or alarming Refer to Figure 23 Figure 21 Motion Sensor Figure 22 Smoke Detector Sensor Figure 23 Glass Break Sensor www InGridHome com Arm Modes There are 3 different modes in which you can arm your InGrid Home Security system Stay Away and Instant Stay Refer to Table 1 These are easily set on the Handset Console or My InGrid Refer to Figure 24 Stay Staying Home Day Time e Stay is typically used when you and or a family member is staying home and expect people to enter your home at a later time e Sensors such as doors windows and glass break sensors are factory set to be monitored e Exit delay is provided to allow you to arm your system when you are leaving and others are staying home e Entry Delay is provided to allow time to disarm the system upon entry Instant Stay Staying Home Night Time e Instant Stay is typically used in the evening when you are not expecting anyone to enter your home e No Exit or Entry Delay is provided so that when a Sensor is faulted the system will alarm immediately INGRID Away Leaving Home INSTANT e Away is typically used when no one is at home e All Sensors ar
28. t Road Address 2 Informal City Berwyn Police Tredyffrin Police 610 434 4700 Stale PA Fire Tredyffrin Fire 610 436 4700 Zip 19312 Medical Tredyffrin Medical 610 436 4700 County Chester Township Borough Tredyffrin Cross Street Swedesford Rd General Dispatch Instructions Figure 12 My InGrid Monitoring Site Profile Figure 14 My InGrid Dispatch Information www InGridHome com INGRID HOME SECURITY INTRODUCTION Using Your Security System This section will provide you with detailed information on how to use your InGrid Home Security system and includes the following information For detailed information on e Controls and functions P ae am e Arming and disarming Telephone Sean section of e Byp assing Sensors this User Manual e Setting entry and exit delays e Panic alarms e Chimes e User codes e Suppress troubles e Event logs e Home Connect e Notifications e Weather updates USING YOUR SECURITY SYSTEM www InGridHome com Base Controls and Functions This section will provide detailed descriptions and diagrams of each of the main InGrid Digital Home Protection system components along with a listing of controls and functions Base Controls and Functions The Base shuld be located The Base is one of three Grid Controllers GCs Base Console and Grid Extender that communicates with each other and e ald with the Sensors in its coverage area The Base also communica
29. tes with the Handset The Base has a charging cradle The Base provides your InGrid Home Security system s broadband interface Which cah ba eed as an alternative to the Handset charging cradle Refer to Figure 15 for a frontal view of the Base ane The Base includes battery backup for continued operation during power outages A Always ensure that your GCs are plugged into an electrical wall outlet that is not controlled by a switch Figure 15 Base Front View 1 Handset Cradle Handset charges while in the cradle 2 Charging LED Illuminates amber when Handset is properly seated in the cradle for charging 3 Armed Status LED llluminates red when system is armed 4 Page Button Activates audible tone on Handsets for locating www InGridHome com USING YOUR SECURITY SYSTEM Console Controls and Functions Place the Console in a location that is convenient for you to arm and disarm your system such as by your front door or garage door entrance For maximum wireless coverage place in a different room than the Base or Grid Extender ideally on an interior wall When one of the GCs such as the Base is connected to a phone line the Console also serves as a full featured speaker phone It is recommended that if you have phone service all GCs including the Console be connected to a phone line to create a backup or secondary communication path to central monitoring A Movin
30. vided between giving the command to arm your system and Sensors being armed This delay provides time to leave your home before the system is armed The factory setting for the Exit Delay is 1 minute Exit Delays can be set from 45 seconds to 4 minutes You can change Exit Delays from your Handset Console or My InGrid Editing Exit Delays Handset Console The Exit Delay can be edited on the Handset or Console by following these steps Press MENU Scroll to Security Setup press SELECT Enter your Master Code Scroll to Exit Delay time press SELECT Scroll to the desired setting press SELECT af ons Editing Exit Delays My InGrid The Exit Delay can be edited at www myingrid com by following these steps Refer to Figure 29 Go to www myingrid com Enter your User Name and Password Navigate to Settings then to System Settings Click Edit Pull down desired Exit Delay time from menu Click continue Click submit changes when presented ALOON S 0 N Exit Delay 60Seconds Trouble Silence Start B00PM_ Trouble Silence End 00AM lt Auto Stay Yes O No One Touch Arming Yes No Weather Units Celsius Fahrenheit Home Phone Line Yes O No Cancel Call Waiting Predial Digits Figure 29 My InGrid Edit System Settings www InGridHome com USING YOUR SECURITY SYSTEM Entry Delays An Entry Delay gives you time to enter your home and disarm the system before the alarm sounds
31. you please call InGrid Customer Support at 1 877 INGRID7 Refer to Figure 12 www InGridHome com Central Monitoring Courtesy Contacts You can enter and edit courtesy contacts on the Account tab of My InGrid In the event of an alarm InGrid Central Monitoring will call the contacts on this list as a courtesy to you once they have dispatched the proper authorities Refer to Figure 13 Dispatch Information You can view and edit information related to dispatching the authorities on the Account tab of My InGrid The information includes agency phone numbers cross street and general dispatch instructions If you believe the agency information we have on file for you is incorrect please call InGrid Customer Support at 1 877 INGRID7 Refer to Figure 14 Monitoring Password If you forgot your Monitoring Password or would like to change it follow these steps Go to www myingrid com Enter your User Name and Password Click Preferences Click Edit adjacent to Monitoring Password Enter Current MylnGrid Password and your New Monitoring Password Refer to Figure 13 Click Save Your Password has been updated successfully NS Or oN a Emergency Contact Profile Name Mary Safety Phone 5552227777 Email MarySafety ingridhome com 1 Tim Safety 5555555555 edit remove 2 lisa Safety 4444446444 edit remove Second Emergency Contact Profile Name Tom Safety Phone 5552226666 Monitoring Site Profile Address 1 920 Cassat
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