Senehase Upahara User Manual
Contents
1. e National Identity Card Valid Driving License Valid Passport of the new user e New user is expected to pose for a digital photograph at the Center If he she does not wish to be photographed a recent passport size photograph 3 5cm X 4 5cm conforming to passport specifications should be produced e Connection Fee Rs 250 e Refundable Deposit Rs 1 000 User Manual Senehase Upahara Telecom We Care Always ANNEXURE 01 Specifications and Installation Instructions Huawei E156 USB Modem e Can be used with any laptop desktop with a USB 2 0 compliant port e Supports PRS EDGE UMTS HSDPA e Supports speeds up to 3 6Mbps downlink and 384 kbps uplink e Comes with inbuilt connectivity software which self installs with first use Configuring your Device 1 Insert the Broadband SIM to the device and connect it to the computer USB slot Once the device is connected a pop up will appear requesting to install Please allow the process and the Mobile partner will be installed 2 Then Double click on the Mobile partner software in the desktop and the following screen will appear Window 01 Tu weoma MOBITEL User Manual Senehase Upahara Telecom We Care Always The signal bars will appear on the window as indicated above This may very from WCDMA to GPRS depending on the availability 3 ToCreate a profile select Tools Options Profile Management New Please refe2. License Valid Passport of the new user e New user is expected to pose for a digital photograph at the Center If he she does not wish to be photographed a recent passport size photograph 3 5cm X 4 5cm conforming to passport specifications should be produced e Applicable refundable deposits and the connection fees User Manual Senehase Upahara Telecom We Care Always Note In accordance with Government Regulations in governing the use of Mobile phones minors below the age of 18 years will not be entitled to obtain a connection under this scheme if they required the parent guardian should accompany them and parent guardians NIC number to be entered in place of the NIC of the user minors 1 3 Credit Limit of your Senehase Upahara Account When you acquire each Senehase Upahara connection voice video your combined credit limit will increase by Rs 1 000 per connection and similarly when you acquire a Upahara broadband connection your combined credit limit will enhanced by Rs 2 000 1 4 Invoice periods The billing and due dates for your Senehase Upahara voice video and Upahara broadband connections will be the same as your Upahara main line You will only receive a single bill with the details of your Main Number Upahara amp Senehase Upahara connections 1 5 Number portability Any Mobitel pre paid or post paid customer who is eligible for Upahara package has the capability of changing their package to Upahar
3. en 5 2 SENEHASE PAHARA 5 eere Dern E ta e ae anna ds Feu aem e VE VD deci tA beatae 5 2 1 Call charges Senehase Upahara voice video sess nnne nnn nnn nnn nnns 6 3 Upahata Broadband iie ia cri eb e EP Red eei orae Ya iii red XL ran DEVE eaa dtadadi ssedaav chednsagieadiina 7 3 1 Call charges Upahara Broadband esses senes en nine oi tenes e teens sten nensi nnns 7 3 2 Reg lirem erits iiic ee deed eoo SEE SEES imita tec NEN citant CAES AAA EYES AKADE EE SEXUS SEE QE S E RERO SERERE RES RER E LA EN NS NEAR OE 8 Senehase Upahara IMPR m 9 ANNEXURE OU 12 Specifications and Installation Instructions Huawei E156 USB Modem essen enne 12 Configuring your Device 2 2 5 2 erit en rere nter rni nee ie areae Foe gi sagen aae vue ae gab a ea nen dvagies tan RYE Ra Era ca 12 Check your Usage Online ein ia kain aa nahen han ha ae na ann ERN RR Lp stan 15 Network Selection cironi aai eek 15 User Manual Senehase Upahara Telecom We Care Always 1 REQUIREMENTS 1 1 Requirements for Senehase Upahara Customers who wish to obtain Senehase Upahara should be an existing Upahara package holder or subscribe for a new Upahara package or needs to change their existing Mobitel post paid or Pre Paid package to Upahara If you haven t already subscribed to Upahar
4. or the user should bring a letter of consent from the owner in the event the users differ from the Upahara owner e Please refer FAQ question number 12 3 How many Senehase Upahara connections can obtain Maximum of 5 voice video connections and 1 Upahara broadband connection can be obtained 4 Whatis Upahara Broadband connection Upahara Broadband is a connection connected under the main Upahara account which can utilize the Data bundle offered free 5 Whatis the uplink and downlink speed of this Upahara broadband connection The speeds will be 1 Mbps both downlink and uplink 6 Whatis the charge after the free data bundle is exceeded There will be a special free bundle of 1GB data for the broadband connection and any usage over free entitlement will be charged at the rate of Rs 2 per 10 MB 7 l am already a Mobitel Subscriber Can convert my package to Senehase Upahara Yes The existing packages such as ACTVF SRIL etc can be converted to Senehase Upahara provided you are eligible for Upahara package and subscribe it as your main number User Manual Senehase Upahara Telecom We Care Always 8 What are the charges applicable for package changes a The existing supplementary voice video lines can be converted to a Rental 50 Senehase Upahara connection free of charge b The Package change fee from other voice video packages to Senehase Upahara voice video and other broadband to Upahara Broadband would
5. Senehase Upahara User Manual Quick guide Version 1 0 25 09 2009 TRC approval No TRC M 09 003 p User Manual Senehase Upahara Telecom We Care Always Welcome The State Trading General Corporation together with Sri Lanka Telecom Mobitel is proud to announce all Sri Lankans who have been honoured with Upahara connections are now entitle to nominate 5 loved ones to receive Senehase Upahara connections and 3 5G high speed internet services This offers the most economical rates within a group of connections at the lowest rental coupled with high speed internet connectivity This book will guide you through the benefits offered with Senehase Upahara We welcome you to enjoy these services with your Mobitel Connection whether you re at work home or on the move at any time User Manual Senehase Upahara Telecom We Care Always Contents Welcome H 2 1 REQUIREMENTS a4 Rm 4 1 1 Requirements for Senehase Upahara ccccccccssccccsssseecessseeecseqneeecessneeeseceeeeeeaeeeceeeaeeeeesaeeeseeaeeesseaeeseeneeeesee 4 1 2 Signing up for a Senehase Upahara CONNeCtiOn ceccccsssseecsseneecesseeeeceeseeeeceseeeeceseeeeeceeeeeeecssneaecseseeaeeesenaaees 4 1 3 Credit Limit of your Senehase Upahara Account sse eene enne ener senes eser ness 5 1 4 Invoice PENI OGS cess ERU 5 1 5 Number portability 5 ccn meet
6. a Package then you need be present in person at a Mobitel centre and would be required to produce the documents to confirm the eligibility for Upahara to get a new Upahara connection or transfer your existing Mobitel Pre Paid or Post Paid connection to Upahara The state sector employees including the semi government institutions pensioners of these institutions Media personals Clergy and Indigenous Doctors are eligible for Upahara package You can obtain maximum of 5 Senehase Upahara voice video connections and 1 Upahara Broadband connection under your Upahara Package to setup your Senehase Upahara account the combined offer that gives the highest value to communicate with your loved ones at the most affordable cost In addition to that the broadband connection will give most economical internet solution available in this country at the least possible rates 1 2 Signing up for a Senehase Upahara connection How to Sign up for Senehase Upahara connections The ownership of the Senehase Upahara will be with the original Upahara owner and the Senehase Upahara connections will be billed under main Upahara account e New user should be present in person at a Mobitel center He She should be accompanied by the respective Upahara owner or bring a letter of consent from the original Upahara owner e The Application agreement form with all applicable details duly filled and signed by original Upahara owner e National Identity Card Valid Driving
7. a without changing their Mobitel number The pre paid customers are required to change their SIM Similarly if you have an Upahara connection and an additional Mobitel line post paid pre paid you can convert that package to be a Senehase Upahara connection under Upahara Package to avail the benefits without subscribing to a new connection 2 SENEHASE UPAHARA The Senehase Upahara account is created by adding your Senehase Upahara voice video connections amp Upahara Broadband connection to your Upahara Main account This offers you the ultimate freedom in communication allowing you to stay in touch with your family friends and work colleagues whilst enjoying the lowest rental amp the least Call rates in the country Also it allows you to enjoy an array of other benefits such as free talk time lowest call within the group rental free value added services and deposit free International Direct Dialing facility IDD User Manual Senehase Upahara Telecom We Care Always 2 1 Call charges Senehase Upahara Voice Video Time Bands Throughout the day ALL INCOMING From Any Network Voice Video calls y Free Bundle M2M Video calls 50 Minutes M2M Voice Video Calls per min 50 cents Within the SMS 25 cents Account MMS 50 cents OUTGOING Voice Video per minute M2 Non Mobitel Local Numbers Cents 75 M2 Non Mobitel Local Numbers M2 International Numbers M2 Non Mobitel Local Numbers M2 Inter
8. acility by simply log on to our website www mobitel lk Please refer section 3 5 of this User Manual for more information Usage beyond the total charge of Rs 7 500 per month Excluding taxes is charge free 3 2 Requirements In addition to the requirements specified in section 1 2 of this User Manual a device belonging to one of the following categories is required Category 1 An HSDPA modem either with USB interface USB Modem or PCMCIA interface Data Card and a Laptop or a Personal Computer with a USB 2 0 compliant port meeting the system requirements of the above device Category 2 A 3G Phone Preferably with built in HSDPA facility and a Laptop or a Personal Computer with a USB 2 0 compliant port meeting the system requirements of the above device Category 3 A Laptop Computer with Built in HSDPA facility User Manual Senehase Upahara Telecom We Care Always Senehase Upahara FAQ 1 What is Senehase Upahara Senehase Upahara enables your family friends loved ones to communicate with each other at a lower cost You can have one main number with maximum of 5 Senehase Upahara voice video connections and 1 Broadband connection connected under one account 2 How can I subscribe for Senehase Upahara Call over in person at any Mobitel Centre and produce the required documents along with the application connection fee and refundable deposit User should be accompanied by the respective Upahara owner
9. be Rs 100 and Rs 250 respectively c The standard connection fee of Rs 1000 is applicable for a package change from a Post Paid package to an Upahara package as the Main line 9 Can I make IDD calls with my Senehase Upahara connections voice video Yes IDD can be activated to all Senehase Upahara voice video connections on customers request and a standard deposit of Rs 2000 is charged 10 Will the Senehase Upahara connections get disconnected if the Main line is disconnected Yes All the connections connected under your main account will get disconnected along with the main line including the Broadband connection 11 Where can I obtain Senehase Upahara connections a All Mobitel Branches b SLT Teleshops RTO offices C SINGER MEGA d Online Dealer points e Arpico Super Centers 12 What are the Required Documents for Senehase Upahara Upahara Main number 1 Duly filled Upahara application agreement form 2 National Identity Card 3 Billing proof Not required for existing customers clergies amp pensioners 4 Refundable Deposit of Rs 1500 If a Letter from Head of Department Administrative officer Chief clerk or certified salary slip is not furnished 5 Connection Fee of Rs 1000 inclusive of all taxes and levies 6 Subscriber is expected to pose for a digital photograph at the Center If the customer does not wish to be photographed a recent passport size photograph 3 5cm X 4 5cm con
10. ed seamlessly to EDGE or GPRS depending on the service availability of the base station you have been locked into subject to handset configurations The data sessions in progress will continue but you may feel a slower data speed available under EDGE or GPRS Nevertheless you may select the network 3G or WCDMA manually Window 06 e Mobile Partner File Operation Tools Help PIN Operations gt Choose Device Diagnostics Tull wooma MOBITEL Ea User Manual Senehase Upahara Telecom We Care Always Window 07 Options MA VOL mu 16
11. forming to passport specifications should be produced User Manual Senehase Upahara Telecom We Care Always Senehase Upahara connections Voice Video The ownership of the Senehase Upahara will be with the original Upahara owner and the Senehase Upahara connections will be billed under main Upahara account e New user should be present in person at a Mobitel center He She should be accompanied by the respective Upahara owner or bring a letter of consent from the original Upahara owner e The Application agreement form with all applicable details duly filled and signed by original Upahara owner e National Identity Card Valid Driving License Valid Passport of the new user e New user is expected to pose for a digital photograph at the Center If he she does not wish to be photographed a recent passport size photograph 3 5cm X 4 5cm conforming to passport specifications should be produced e Connection Fee Rs 100 e Refundable Deposit Rs 500 Upahara Broadband The ownership of the Upahara Broadband will be with the original Upahara owner and the Broadband Upahara connections will be billed under main Upahara account e New user should be present in person at a Mobitel center He She should be accompanied by the respective Upahara owner or bring a letter of consent from the original Upahara owner e The Application agreement form with all applicable details duly filled and signed by original Upahara owner
12. national Numbers Rs 10 00 All charges are subject to Government Taxes amp Levies Free Services CLI Free Missed Call Alerts Free Other charges New Connection charges per Senehase Upahara connection Rs 100 00 Refundable Deposit per Senehase Upahara connection Rs 500 00 User Manual Senehase Upahara Telecom We Care Always 3 Upahara Broadband Upahara Broadband will bring you a whole world of information and entertainment right on to your PC Desktop or Laptop or mobile phone at speeds you have never experienced before This package provides you with Internet connectivity from anywhere whenever you want You will find Upahara Broadband as an affordable solution to surf the net watch videos and download your favourite music 3 1 Call charges Upahara Broadband Monthly Fee Rs 240 00 Entitled Data Bundle 1GB GPRS EDGE HSPA Charges beyond free 10 MB Data bundle Rs 2 00 bundle Downlink Speed up to 1Mbps Uplink Speed up to 1Mbps Detailed Bills Free E Mail 1 Account only Free Allcharges are subject to Government Taxes amp Levies Other charges Connection charges Rs 250 00 Refundable Deposit Rs 1000 00 User Manual Senehase Upahara Telecom We Care Always Applicable only when the customer signs up for an E Bill only solution in My Account in the Mobitel website You can subscriber for E Bill f
13. r window 01 amp window 02 Window 02 Set as Default Import Export Please enter the Profile name APN and Authentication as per the example given below Window 03 rAuthentication Access number User name Password The profile name should be Mobitel Please select the static button and enter the APN as mobitel3g The information needs to be saved by clicking the save button followed by OK User Manual Senehase Upahara Telecom We Care Always 4 Once the profile is created the following window will appear Select Connect Window 04 Mobile Partner Eile O Tull HSDPA moere Z jocis d 0 00 kB s 5 Now you are ready to experience Mobitel high speed internet Window 05 Mobile Partner File Operation Tools Help Te FN Connection vr Statistics EA Text E il Phonebook Profieame Come Tull weoma mosreL User Manual Senehase Upahara Telecom We Care Always Check your Usage Online Your usage can be checked through your online account on the Mobitel corporate website www mobitel lk If you have not already set up your account you may do so by clicking on My Account and signing up If you require assistance in setting up please call us on the Mobitel Hotline 071 2755777 and we will assist you in setting up your account Network Selection When you move out of 3 5G coverage you will be transferr
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